Podcast appearances and mentions of Clara Shih

Chris Andrew, Co founder and CEO of Scrunch AI, joins the show to talk aboutThe evolution of search and consumer shift toward finding answers with AI.Building a marketing platform for an AI first customer journey.The opportunity for AI and Scrunch to audit search and help brands manage their identities in the era of AI.Reflecting on Chris leaving Intuit to work for Clara Shih at Hearsay, and what Chris learned from Clara as employee #3 at Hearsay that made him a better entrepreneur. A wild car ride with Gary Vee when Gary first launched Wine Library TV, and pitching Gary Vee a cooking show.

In this episode, we discuss the complexity of deciding between refactoring an existing org or starting over with a new org, Clara Shih's departure from Salesforce, return-to-office mandates, Agentforce Testing Center, and Marc Benioff's latest comments on AI.

Kim Kardashian's new beaux is a Tesla bot named Optimus. The fashion mogul got some hands-on experience with Tesla's bipedal, human-shaped robot, which is not yet available to the general public. In Kardashian's videos with the robot — posted to X and her Instagram story; Volkswagen of America has a new CEO: Rivian's recently departed chief commercial officer Kjell Gruner. The appointment comes just one week after VW parent company Volkswagen Group formalized a $5.8 billion joint venture with Rivian, which will be focused on EV architecture and software; Apple said the security update for Macs, iPhones, and iPads is "recommended for all users."; Meta hired Salesforce's CEO of AI, Clara Shih, to lead a new organization building AI tools for businesses that use Meta's apps to reach consumers, according to a LinkedIn post from Shih on Tuesday. Meta confirmed the appointment and the new Business AI group in a statement to TechCrunch Learn more about your ad choices. Visit podcastchoices.com/adchoices

Guest: Clara Shih, CEO of Salesforce AIIn 2020, Clara Shih quit Hearsay, the company she founded and ran for 11 years; in hindsight, she says “I probably should have quit a little bit sooner.” But at the time, she cared a lot — too much — about what everyone else thought. “There's a lot of guilt around leaving initially and feeling bad for feeling bad,” Clara says. But her worries subsided when her replacement and former COO, Mike Boese, guided the company with “class and grace” to an exit: A $125 million+ acquisition just this week by Yext.In this episode, Clara meets Joubin on the top level of Salesforce Tower to discuss Sarah Friar, AI “frenemies,” practice and discipline, quantifying hard work, burnout, turning off, Intercom, elite operators, “Serviceforce,” ChatGPT, hiring for hunger, kids and achivement, Thomas “TK” Kurian, Slack, David Schmeier, Juan Perez, Nvidia GPUs, Silvio Savarese and Frontier AI, Starbucks, and Sheryl Sandberg.Chapters:(01:04) - Apple's OpenAI partnership (03:18) - Organizing your life (04:45) - Working smarter (07:49) - Hindsight (08:58) - Hearsay's acquisition by Yext (11:23) - What everyone else thinks (14:25) - Productive worry (17:27) - Coming (back) to Salesforce (20:47) - Paranoia and immigrant hustle (25:42) - Quitting (26:39) - Meetings and infusing AI (29:38) - Internal time savings (31:48) - The Matthew McConaughey ads (33:48) - Different horizons (37:35) - France and sovereign AI (38:46) - How Clara uses AI to keep up (40:33) - Dis-intermediating Netflix (41:27) - Who Salesforce AI is hiring (42:05) - Advice from Howard Schultz and Marc Benioff Links:Connect with ClaraTwitterLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

Deirdre Bosa is back for another edition of Okay, Computer. Deirdre gives us the lowdown on her visit to Nvidia's GTC 2024 & her interview with Clara Shih of Salesforce (2:00), the quest to break Nvidia's AI software lock (7:00), Reddit goes public via IPO (12:15), the vibe around private tech (17:15). Later, Dan is joined by Katie Stanton of Moxxie Ventures and Jessica Ewing of Literati for the latest installment of the Funders x Founders series. They discuss the unique way Katie and Jessica met (22:00), the inspiration behind Literati (26:40), their process for picking books (29:15), entering school book fairs (32:15), why investors should be paying attention to this space (38:00), Literati in schools (40:20), what makes a great investor (45:00). Use code RISKREVERSAL for $15 in book credit on your first box at literati.com — View our show notes here Learn more about Current: current.com Listen to 'Strategic Alternatives': https://www.rbccm.com/en/gib/ma-inflection-points Email us at contact@riskreversal.com with any feedback, suggestions, or questions for us to answer on the pod and follow us @OkayComputerPod. We're on social: Follow @dee_bosa on Twitter Follow @GuyAdami on Twitter Follow us on Instagram @RiskReversalMedia Subscribe to our YouTube page

Deirdre Bosa is back for another edition of Okay, Computer. Deirdre gives us the lowdown on her visit to Nvidia's GTC 2024 & her interview with Clara Shih of Salesforce (2:00), the quest to break Nvidia's AI software lock (7:00), Reddit goes public via IPO (12:15), the vibe around private tech (17:15). Later, Dan is joined by Katie Stanton of Moxxie Ventures and Jessica Ewing of Literati for the latest installment of the Funders x Founders series. They discuss the unique way Katie and Jessica met (22:00), the inspiration behind Literati (26:40), their process for picking books (29:15), entering school book fairs (32:15), why investors should be paying attention to this space (38:00), Literati in schools (40:20) and what makes a great investor (45:00). Use code RISKREVERSAL for $15 in book credit on your first box at literati.com — View our show notes here Learn more about Current: current.com Listen to 'Strategic Alternatives': https://www.rbccm.com/en/gib/ma-inflection-points Email us at contact@riskreversal.com with any feedback, suggestions, or questions for us to answer on the pod and follow us @OkayComputerPod. We're on social: Follow @dee_bosa on Twitter Follow @GuyAdami on Twitter Follow us on Instagram @RiskReversalMedia Subscribe to our YouTube page

There's an ongoing debate about where the most value will accrue in AI between incumbents and startups. Of the incumbents, few have shipped product faster than SalesforceAI. Today on Unsupervised Learning we had on Clara Shih, CEO of SalesforceAI and one of Time Magazine's 100 Most Influential People in AI.  (0:00) intro(0:50) work practices that will become irrelevant(1:37) revolutionizing reply recommendations and case summaries(4:57) newest Salesforce products(5:53) structuring teams(7:22) engineering trust into AI products(11:58) combining in-house models with ChatGBT(13:33) Gucci's AI adoption(16:01) how does Salesforce choose who to share their data with?(20:29) AI costs(26:29 creating unique voices for brands(27:45) AI incumbents vs. startups(29:54) what Clara would build if she had the time(32:28) the future of Slack(35:55) what percent of customer support questions can be answered by AI?(38:37) over-hyped/under-hyped(39:32) working with Mark Benioff(40:46) Jacob and Pat debrief(44:42) Slack is the perfect interface for generative AI(46:10) Abridge investment(48:15) Ideogram investment With your co-hosts:  @jacobeffron  - Partner at Redpoint, Former PM Flatiron Health  @patrickachase  - Partner at Redpoint, Former ML Engineer LinkedIn  @ericabrescia  - Former COO Github, Founder Bitnami (acq'd by VMWare)  @jordan_segall  - Partner at Redpoint

Clara Shih is CEO of Salesforce AI, the world's most trusted enterprise AI for customer relationship management. A digital pioneer, Shih has been named one of Fortune's Most Powerful Women Entrepreneurs, TIME's Most Influential People in AI, and the World Economic Forum's Young Global Leaders. She is a member of the Starbucks board of directors and serves as executive chair of Hearsay Systems, a privately held digital software firm she founded in 2009. In this presentation, Shih shares unconventional advice for finding professional and personal success as an entrepreneur.

Key takeaways from CXOTalk episode 823 featuring Clara Shih, CEO of Salesforce AI:**AI Adoption Requires a Strategic Approach:** While AI shows immense potential, companies cannot approach it haphazardly. Successful implementation requires starting with well-defined use cases, ensuring data quality, prioritizing security and privacy, and approaching it with a mindset of responsible use.**AI Transforms Customer Experience:** One of the most significant and immediate applications of AI is in revolutionizing customer service, marketing, and sales. Businesses can expect AI-powered tools to deliver personalized experiences, intelligent support, and targeted campaigns with greater efficiency.**The Future of AI Depends on Collaboration and Ethics:** AI's long-term success and positive impact depend heavily on collaboration between governments and businesses. Regulations, guidelines, and continuous education around the ethical and responsible use of AI are crucial to ensuring that AI is a force for good that benefits society as a whole.

AI is the new UI for enterprise customers, according to Clara Shih, the CEO of Salesforce AI. Salesforce released Einstein, now called Einstein GPT, in 2016, making it an early example of how beneficial AI can be when embedded in enterprise software. This week on No Priors, Sarah and Elad talked with Clara about what the evolution of AI in enterprise looks like, how Salesforce is adoption AI across the organization, and the onboarding process for companies looking to integrate AI into their workflow, plus the challenges of pricing for AI services. Clara Shih is the Chief Executive Officer of Salesforce AI where she leads the AI efforts across Salesforce including AI co-pilot and agent platform, model development, go-to-market growth, adoption, partnerships, ecosystems, and secure responsible AI. Before that was the CEO of Salesforce Service Cloud She is also the co-founder and previous CEO of Hearsay Systems. She is also on the Board of Directors at Starbucks.  Show Links:  Clara's Linkedin Ask more of AI podcast Salesforce AI Sign up for new podcasts every week. Email feedback to show@no-priors.com Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @clarashih Show Notes:  (0:00) Clara's Background (0:50) From cloud services to AI (3:25) Internal Model Development vs Open Source (5:20) The Co-Pilot Approach (8:50) Enterprise AI Adoption (10:54) The future of Enterprise AI (13:23) Cross-team collaboration (14:40) AI is the new UI (19:11) Structuring the Dataset (21:25) What's next for generative AI in Enterprise (23:18) Pricing challenges in AI (26:30) Startups and AI (28:22) Collaboration in AI Industry

Salesforce is the latest tech powerhouse to join the ChatGPT mania, now offering Einstein GPT. The offering draws on OpenAI's technology that's taken the tech industry by storm. Salesforce Service Cloud CEO Clara Shih discusses the future of generative A.I., details behind the company's contract with ChatGPT, and how much data goes back to ChatGPT. Credit and debit spending per household decelerated in February to 2.7% year-over-year according to Bank of America's consumer spending data. Liz Everett Krisberg, head of the Bank of America Institute, discusses the state of the consumer, when more normal spending patterns will return, and more. Plus, CNBC's Eamon Javers reports JPMorgan Chase is suing its former investment banking chief Jes Staley over his ties to disgraced former financier Jeffrey Epstein, alleging Staley is to blame for any legal fallout from a pair of lawsuits against the bank.In this episode:Clara Shih, @clarashihEamon Javers, @EamonJaversJoe Kernen, @JoeSquawkAndrew Ross Sorkin, @andrewrsorkinBecky Quick, @BeckyQuickZach Vallese, @ZachVallese

Join CEO of Salesforce Service Cloud and overall digital powerhouse, Clara Shih as she shares how to use social media at an executive level, keep employees engaged, and evolve your own leadership style to adapt to continuous changes in the world around us.

This week on DisrupTV, we interviewed Sunil Karkera, VP & Global Managing Director at Designit, Jeffrey Ullman, Computer Science Professor at Stanford and Clara Shih, CEO of Service Cloud at Salesforce. DisrupTV is a weekly Web series with hosts R “Ray” Wang and Vala Afshar. The show airs live at 11:00 a.m. PT/ 2:00 p.m. ET every Friday. Brought to you by Constellation Executive Network: constellationr.com/CEN.

The co-founder and executive chairperson of Hearsay Systems explains how to foster trust in business relationships, as well as the opportunities and challenges of social media.

In this episode, Clara tells us how she helped blaze the trail for social media's marriage to financial services—and why she decided to take a break. Plus, advice for setting goals and defining success as a woman in the industry.

Some products are vitamins and some are painkillers – the best, though, are both. This is what Clara Shih, founder and CEO of Hearsay Systems, learned in the early years of her software startup. To survive, she needed to shift her platform from a nice-to-have into a can’t-live-without. And in doing so, she learned a secret to scale: Solve your customers’ urgent needs now ... while looking ahead to their future wishlists. Cameo appearances: Shellye Archambeau (MetricStream), Gary Alexander (MyImprov driving school).Read a transcript of this interview at: https://mastersofscale.com/clara-shih/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX

Join me for a conversation with Clara Shih as we discuss insights from her latest book, The Social Business Imperative, as well as innovation, women in tech, and the gender gap. Clara is the CEO and founder of Hearsay Social and the author of the new release, The Social Business Imperative: Adapting Your Business Model to the Always-Connected Customer. A pioneer in the social media industry, Clara developed the first social business application in 2007 and subsequently authored the New York Times-featured bestseller, The Facebook Era. Links: Follow Clara on | Follow Hearsay Social on | | |   Follow Monica on | | |

https://www.quora.com/What-are-the-most-effective-changes-you-made-in-your-life-to-increase-productivity-and-efficiency/answer/Clara-Shih?srid=4qnf

https://www.quora.com/What-are-the-most-effective-changes-you-made-in-your-life-to-increase-productivity-and-efficiency/answer/Clara-Shih?srid=4qnf

In a world where consumers are inundated with information, how can a company use social media to stand out? In this episode of Stanford Innovation Lab, Tina Seelig interviews Clara Shih, CEO and co-founder of Hearsay Social, and author of two books on social-media strategy. Clara discusses the history and future of social media, highlighting the opportunities many companies are missing in their own social strategies, and shares tips for getting the most out of social-media strategy.

In this week's FAST FORWARD, FOX Business Network's Jo Ling Kent talks with Clara Shih, the successful CEO of Hearsay Social, a social media marketing platform about how she balances that with her position on the board of directors at Starbucks. In the Reboot segment, Jo delves into how the gap in the accessibility of technology affects teens and their homework. Plus, which popular online mega store has opened a brick and mortar location? Jo has all the details. Subscribe and get automatic downloads of this podcast on iTunes Join FOX Business Network's Jo Ling Kent with this edition of Fast Forward FAST FORWARD is a podcast on tech, innovation and media. Every week, FAST FORWARD, digs into today's stories with the most dynamic leaders and voices. Featuring the inventors, innovators and investors who shape the future while we wait patiently in the present, we leverage our Fox Business intel to explore what happened, why and what's coming next. And robots. Lots of robots. Follow Jo on Twitter @JoLingKent #FOXFastForward Click here for more “Fast Forward” with Jo Ling Kent

Audio File:  Download MP3Transcript: Interview with Clara Shih                     [intro music]   Lucy Sanders:     Hi, this is Lucy Sanders. I'm the CEO of the National Center for Women and Information Technology, or NCWIT. Over the last few years, we've been interviewing women who have started technology companies and have just had the greatest time talking to them about the fabulous things they're doing, getting all kinds of wonderful advice for entrepreneurs. With me is Larry Nelson, w3w3.com. Hi, Larry.   Larry Nelson: I'm happy to be here. This is a great series. We know it's had a great impact on a number of young women. Bosses, parents and the like.   Lucy: Wow. We've got a great interview today. It's a really fascinating interview with a woman who's not only started a technology company, but also is a best-selling author. Clara Shih, who is the founder and CEO of Hearsay Social. Her book, "The Facebook Era." We all know we're living in the Facebook era. In fact, my mother-in-law follows all the status of the family, all the time, on her grandkids' Facebook accounts. Hearsay Social is in this really interesting space in social media. I know Clara will set us straight when we're talking to her, but here is my sense of what it was. When I was working in corporate, we would have customer relationship management systems, where individual sales people, marketing people, could keep track of customers. The system itself, the platform itself, would actually do a lot of the heavy lifting of that in sort of a systematized way, so that the company's brand was well represented by those sales people andmarketing people. In this age of social networking, we have a lot of big franchise kinds of businesses that are busy developing local relationships through social media with individuals. Yet at the same time, doing it in an ad hoc way is not really particularly always supportive of that company's brand. So Hearsay Social is a company that is really trying to take that on by building a platform. So Clara, I hope I didn't get that too wrong, but we're really happy to have you here. Why don't you give us a sense of what's going on at Hearsay Social today?   Clara Shih: Thank you so much for having me. Hearsay Social is the fastest-growing social media start-up right now. We're based in Silicon Valley. We just opened an office in New York. We have 60 employees and growing every day. We were cash-flow positive last year. We've recently raised $21 million in venture capital from Sequoia and New Enterprise Associates. Things have never been better for us. We're thrilled to be part of helping to lead the social media revolution that's sweeping business.   Lucy: Give us an example. What would a Starbucks or a company like Starbucks do with a platform like Hearsay Social?   Clara: We focus at Hearsay Social on corporate-to-local companies that are brands that have a corporate presence combined with location. Whether it's State Farm, or 24-Hour Fitness, or McDonald's, you've got all these local employees and agents out there representing your brand. Increasingly, in a highly-decentralized that we're seeing from Facebook and Twitter and LinkedIn and Foursquare and now Google Plus, we're seeing the local representatives and employees actually create their own pages, either to interact directly with customers, or because customers are checking in to specific locations using their iPhone or Android location-enabled device to kind of manage all of these local profiles and activity that are going on. Hearsay Social is all about, first, helping the chief marketing officer get a handle on who all in their organization is even engaging in these customer conversations at the local level, and then from there being able to push out corporate-approved marketing campaigns, viral videos, other content that goes out to each of these locations. Then the locations can tailor these materials for their audience, and retain a unique and authentic voice. Then finally, being able to measure all of that, and slice and dice by region or store or employee.   Lucy: I think that's just fascinating.   Larry: Yeah.   Lucy: Very much needed. It sounds like it's a really heavy, heavy technology platform. It kind of gets us to our first question about you and technology. How did you first get into technology? Then looking across the landscape, what technologies do you think will really be important in the future?   Clara: I've always been interested in math and science. I think growing up, having a father who was an engineer, I was always very curious about how the world worked. I was fascinated by how technology makes life better. I think that was how I initially got into this space. Going to Stanford, studying computer science there, being exposed to Silicon Valley and the tremendous innovation that takes place here, was incredibly inspiring for me.   Lucy: Obviously, social media is an important technology, both now and in the future. Do you see anything else that you think is really going to change the landscape?   Clara: If you look at technology, about once a decade you have a disruptive technology innovation that changes how we live and work. In the '70s, this was mainframe computing. In the '80s, it was the PC, the idea that every person could have their own machine, and today we have several machines per person. In the '90s, in the last decade, it was very much about the Internet. Social media is the key disruptor for this current era, that I call the Facebook era. I think along with social comes a couple of other trends. One is the real-time nature of communication. Two is that increasingly, people are mobile. It's not just about accessing the Internet from your PC, but actually concurrently with your iPad, your iPhone, a host of mobile devices.   Larry: I tell you what, Clara, I know there's many entrepreneurs that would like to be cash-flow positive their first year.   Lucy: [laughs] No kidding!   Larry: Besides that, why are you an entrepreneur? Then, what is it about the entrepreneurship thing that makes you tick?   Clara: Good question. I never really thought of myself as an entrepreneur per se, but I've always been very action-oriented. The world is changing so quickly. I think it's in large part to consumer technologies like Facebook and Twitter and LinkedIn. The opportunity that I saw for Hearsay Social was, "OK. Facebook has fundamentally transformed how people interact with each other. How can businesses keep up?" I started imagining what the world could look like for companies. That became the foundation for becoming an entrepreneur.   Larry: Mm-hm. Wow.   Lucy: I even think writing a book is entrepreneurial. That's hard work, and a very original work. Along your career path, you mentioned your parents as influencers. Who else influenced you in terms of being a mentor, or giving you advice, or...? Who are your role models?   Clara: I would say that I've had the fortune of having many role models and mentors. I couldn't have arrived to this point without them. I'll just name a few. Mark Bennioff at Sales Force, the ultimate technology entrepreneur, who not only created a new company, but an entirely new way of delivering software through the cloud. More recently, I tremendously admire Sheryl Sandberg, who is the chief operating officer at Facebook, not only for what she's done there, but for how she's balanced that with her family, and with being a very outspoken advocate for women in the workplace.   Lucy: She's given several tremendous talks over the last few months. She's really stepping out in support of exactly what you're talking about. It's very heartening to see that.   Larry: Yeah. Clara, being an entrepreneur, there's the ups and downs and challenges and everything else. What is the toughest thing that you've had to do in your career?   Clara: That's a good question. I would say the toughest thing I've had to do was decide to leave a perfectly fine career path to start something new and start from scratch, and accept all the uncertainty that comes with being an entrepreneur. In the early days, there was no $21 million dollars and 60 employees and all of these. Just a blank slate. My co-founder Steven and I, sitting in my apartment. We didn't even know what the company would do or what the name would be. And that's really scary.   Lucy: How did you make that decision? Share about your thought processes there.   Clara: I think the decision to start a company happened pretty organically. I studied computer science and econ at Stanford, and then spent some time at Oxford, and then really grew up in the Silicon Valley companies. I worked at Microsoft, I worked at Google, I worked at Salesforce.com. I just happened to have been tinkering with the new Facebook APIs when they came out in early 2007, and developed what became the first business application on Facebook. Word got out, just because of the viral nature of Facebook. My friends added the application, their friends added it. Pretty soon, it made its way to the desk of a very influential analyst at Forrester, who blogged about it, and credited me with kick-starting the social business application movement. Before I knew it, I had offers to write a book, to keynote major technology conferences. Given the experience of researching and writing "The Facebook Era," where I realized that there was huge unmet need in the market, not only for knowledge and education in social media, but actual technologies to automate and bring governance best practices and effectiveness to these technologies.   Lucy: I just love this story.   Larry: Yeah, I do too.   Lucy: I mean, I just love this story, and I think it shows yet again in your life, you look backwards and you can the dots, but looking forward, it's like, "I don't know how people have career plans." You don't even know.   Clara: I couldn't agree more. I wish I could say that I had this master plan when I developed Faceforce, but really it just happened serendipitously, and I was opportunistic when opportunities came my way.   Lucy: That's an incredibly important piece of advice, which gets me to the next question, around giving young people advice about entrepreneurship. Or heck, even not so young people. If you were giving a young person advice about entrepreneurship, what would you tell them? I think I'll start. Be opportunistic, right? Be mindful that there are opportunities in front of you, and take them. But what else would you say?   Clara: I would say, expose yourself to as many new ideas and opportunities as soon as possible, because we don't know what we don't know. Sometimes, it takes a while to find what we're passionate about, but we can accelerate that process by learning new things and exposing ourselves to as many new things as possible.   Lucy: Yep.   Larry: Excellent advice.   Lucy: One of my favorite phrases now is, "Who knew?" [laughter]   Lucy: Who knew?   Clara: For me, when I was in college, it just so happened that I had to put myself through Stanford. There wasn't an option for me exceptto work both during the school year, as well as during the summer. In retrospect, that worked out really nicely, because I got an exposure to a variety of different industries and companies, and had plenty of work experience by the time I graduated.   Larry: That's great. You didn't plan on being an entrepreneur. You worked with a number of the big technology companies. What are the personal characteristics do you think that you have that give the advantage of being an entrepreneur?   Clara: I think one characteristic is that I don't take no for an answer. When you're starting out, a lot of people will tell you no, or they'll cast doubt. I remember my mom was pretty upset when she heard I quit my job at a secure company. It takes a lot of courage, and it just takes extreme confidence in yourself, and optimism that things will work out in the end. I think that that's certainly the most important one. The other characteristic of most entrepreneurs that I've met, and I hope it's true of me, is that we see the world in a different way. I remember working at bigger companies like Google and Salesforce.com that this rubbed people the wrong way a lot. My advice would be, stick to your guns, and if you believe, sometimes the best thing to do is to leave the company and start your own. And that's exactly what I did.   Lucy: I think that courage to leave a secure job... My son is starting his own company, and as a parent, I have to remind myself of that all the time, that it takes a lot of courage and confidence for him.   Larry: But Lucy, you left a job too. [crosstalk]   Clara: It might take more courage by the parents than by the individual. [laughter]   Lucy: Yeah, maybe that's the case. You mentioned Cheryl Sandberg and her speaking out about work-life issues. Do you have anything to add in terms of what you do, or any words of wisdom in that area?   Clara: I would just echo what Cheryl always says, which is, "The most important career decision you make is the partner you choose." I'm recently married. I got married two months ago.   Lucy: Congratulations.   Clara: Thank you. But there's no way I could do what I do without the love and support of my husband Dan. He's incredible. He inspires me, he teaches me, and he gives me balance in my life. He reminds me when I'm working too much.   Lucy: Can you call me too? [laughter]   Lucy: You're working too much.   Larry: [laughs] That is excellent. My wife and I, we've been married for 40 years. I was nine years old when we got married. [laughs] Well, I was close to it. We've worked together all this time, and it's just absolutely fabulous. I just love it. All right. Now you've already achieved a great deal. Not only the best-selling book and a company profitable in your first year, and all the other things that are happening. What do you think is next for you?   Clara: I guess just continuing to be open to the unknown, and to be opportunistic. I don't know what opportunities will come my way, personally, professionally, or for Hearsay Social as a company. I want to make sure that I myself, as well as my organization, we're always open to taking risks, and to continually challenge ourselves and grow.   Lucy: I just think that's so well said.   Larry: Yes, excellent.   Lucy: I think being open to the unknown is so important. As organizations grow, I think a certain amount of rigidity sets in. Being mindful of that may cause it not to happen. Clara, thank you so much for talking to us. I know our listeners will really enjoy this interview. I want to remind people that it's online at w3w3.com, and also ncwit.org. Thank you so much.   Clara: You're very welcome. Thank you for having me   Larry: Clara, this was really terrific information.   Lucy: Yeah, it's wonderful. Just wonderful. We really appreciate it. These interviews are really capturing the attention of women in technology. [music] Series: Entrepreneurial HeroesInterviewee: Clara ShihInterview Summary: Clara Shih, founder and CEO of Hearsay Social and author of The Facebook Era, gives the following advice to young entrepreneurs: “Expose yourself to as many new ideas and opportunities as soon as possible. We don’t know what we don’t know, and sometimes it takes a while to find what we’re passionate about. But we can accelerate that process by learning new things and exposing ourselves to as many new things as possible.” Release Date: December 1, 2011Interview Subject: Clara ShihInterviewer(s): Lucy Sanders, Larry NelsonDuration: 15:55

Young entrepreneurs Jeff Seibert, Kimber Lockhart, Clara Shih, Steve Garrity, Joshua Reeves, and Tristan Harris discuss their experiences starting companies. (February 10, 2010)

Six young Stanford grads and entrepreneurs -- Steven Garrity, Clara Shih, Kimber Lockhart, Jeff Seibert, Josh Reeves, and Tristan Harris -- share their experiences starting companies and raising capital. While being in their 20s may seem to be an obstacle to outsiders, they said they "flipped" this liability into an asset -- focusing instead on their raw ability to bring innovative ideas to life. They advise all young entrepreneurs to be persistent, opportunistic, and scrappy.

Six young Stanford grads and entrepreneurs -- Steven Garrity, Clara Shih, Kimber Lockhart, Jeff Seibert, Josh Reeves, and Tristan Harris -- share their experiences starting companies and raising capital. While being in their 20s may seem to be an obstacle to outsiders, they said they "flipped" this liability into an asset -- focusing instead on their raw ability to bring innovative ideas to life. They advise all young entrepreneurs to be persistent, opportunistic, and scrappy.

Six young Stanford grads and entrepreneurs -- Steven Garrity, Clara Shih, Kimber Lockhart, Jeff Seibert, Josh Reeves, and Tristan Harris -- share their experiences starting companies and raising capital. While being in their 20s may seem to be an obstacle to outsiders, they said they "flipped" this liability into an asset -- focusing instead on their raw ability to bring innovative ideas to life. They advise all young entrepreneurs to be persistent, opportunistic, and scrappy.

Clara Shih is the author of The Facebook Era: Tapping Online Social Networks to Build Better Products, Reach New Audiences, and Sell More Stuff. She is the creator of Faceconnector, the first business app on Facebook. Clara joined salesforce.com in 2006 and is responsible for Social Networking Alliances and Product Strategy. Previously, she was the product line director of AppExchange, a marketplace for business SaaS applications. Clara has worked at Google and Microsoft, and has degrees from Stanford and Oxford. She is a frequently invited speaker to social media conferences worldwide.

Clara Shih is the author of The Facebook Era: Tapping Online Social Networks to Build Better Products, Reach New Audiences, and Sell More Stuff. She is the creator of Faceconnector, the first business app on Facebook. Clara joined salesforce.com in 2006 and is responsible for Social Networking Alliances and Product Strategy. Previously, she was the product line director of AppExchange, a marketplace for business SaaS applications. Clara has worked at Google and Microsoft, and has degrees from Stanford and Oxford. She is a frequently invited speaker to social media conferences worldwide.