Podcasts about Redpoint

Six months after their last roundup, Jacob sits down with Ari Morcos (Datology AI CEO, former Meta AI researcher) and Rob Toews (Radical Ventures partner, Forbes AI columnist) to take stock of an AI landscape that has shifted dramatically: coding agents crossing the long-time-horizon threshold has turned engineers into managers of agents, near-frontier open weight AI looks like it may be disappearing as Meta and the Chinese labs pull back, and Anthropic's restrictions on its newly released Fable model have its biggest supporters questioning whether safety framing is masking competitive positioning. The conversation runs through the full state of the lab wars, including Rob doubling down on his Sam Altman ouster prediction and the Bret Taylor succession theory, why Google's structural advantages remain intact despite falling behind on coding, what xAI's Cursor acquisition is really for, and Ari's claim that compute constraints could push labs to suspend their APIs entirely. The back half digs into the physical bottlenecks underneath it all, from atom and x-ray lithography startups challenging ASML to H100 prices reversing their decline, before closing with predictions: recursive self-improvement is closer than it was six months ago but slower than the takeoff narratives suggest, robotics is nearing its GPT-3 moment, and Anthropic's next chapter may be life sciences.   (0:00) Intro (1:40) Coding Agents Cross a Threshold (3:29) Is Open-Weight AI in Retreat? (7:37) Cost Crunch & Scaffolding (12:13) The "Apps Are Cooked" Debate (16:37) Sam Altman Under Scrutiny (19:44) Anthropic's Fable Backlash (23:24) How Big a Step Change Is Fable? (26:50) What's Going On at Google? (33:20) Could the APIs Go Away? (34:11) Breaking the Semiconductor Bottleneck (35:42) Beyond EUV: Atom & X-Ray Lithography (37:23) Implications of a Compute Shortage (40:20) Do Alt Chips Actually Help? (43:43) SpaceX, xAI & the Cursor Acquisition (48:50) How Close Are We to RSI? (52:21) Quickfire With your host: @jacobeffron - Managing Director at Redpoint

This episode with Lukasz Kaiser, co-author of the seminal "Attention Is All You Need" transformer paper and former researcher at both Google Brain and OpenAI, is a wide-ranging conversation about the fundamental limits of current AI architectures and whether transformers will continue to dominate or eventually give way to something new. Lukasz brings a rare dual perspective: deep belief in how far the current paradigm has taken us (he's an enthusiastic daily Codex user who's seen 10x productivity gains in his own research), while maintaining genuine intellectual humility about whether transformers can truly generalize the way humans do. The episode weaves together questions about data efficiency, the non-verifiable RL frontier, the coding agent revolution, the open vs. closed source gap, and what the next architectural leap might look like: all filtered through the lens of someone who helped build the foundation the entire field is standing on.   (0:00) Intro (1:12) Transformers vs. Human Learning (8:37) How Do We Get Physical World Generalization? (10:52) What Comes After Transformers (13:59) How Much Have Agents Improved Lukasz's AI Research Productivity? (17:21) How Close Is an AI Research Intern? (26:06) RL Beyond Verifiable Tasks (35:38) App Companies: Build Models or Lean on Labs? (46:21) Multimodal Is Still Missing Something (49:46) OpenAI's Bet on Reasoning (55:26) The AI Coding Wars (59:26) Focus vs. Keeping Embers Burning (1:02:09) Open Source vs. Closed Source Gap (1:05:15) Quickfire With your host: @jacobeffron - Managing Director at Redpoint

Sebastian Mallaby spent three years and 30+ hours interviewing Demis Hassabis in the back of a British pub to write The Infinity Machine, and the conversation uses that reporting to surface the most underexplored figure in AI. Demis founded the original AI lab in 2010, won a Nobel Prize, runs models that consistently top the leaderboards, and yet remains so unrecognized that Sebastian's own publisher worried no one would buy a book with his face on the cover.  The throughline is a paradox: Demis tried to prevent the AI race we're now all living through, and now finds himself one of its central protagonists. He used to believe a single lab could carry the safety burden to AGI; he now sees safety as a collective action problem only governments can solve. He hedged DeepMind's research bets across every promising direction, and as a result missed the two most consumer-defining moments in modern AI — ChatGPT and Claude Code. He nearly spun DeepMind out of Google with a secret $1B Reid Hoffman pledge backing him, but never used the leverage and stayed — and won a Nobel Prize the next year. The episode also zooms out to the structural forces shaping the race — why hyperscalers can't out-recruit concentrated-bet labs, why Sebastian gives OpenAI roughly 50/50 odds of being absorbed by next summer, why he thinks Anthropic should IPO right now, and what the personal histories between Demis, Elon, and Sam reveal about who actually trusts whom.   (0:00) Intro (2:04) Was the AI Race Inevitable? (4:03) The 2015 Safety Summit Backfire (7:15) Can Governments Actually Fix This? (9:26) How the World Misread DeepMind (11:27) Why Google Never Makes the Concentrated Bet (15:51) Project Mario: The Secret Spinout Plan (19:43) What Demis Actually Regrets (23:46) Venture Startups vs. Tech Behemoths (27:50) Controlling the Narrative (30:40) The Talent War and Hiring Brand (34:08) David Silver and the RL True Believers (38:21) Demis, Elon, and the Evil Genius Feud (42:39) Great Man Theory vs. Inevitability (45:00) What Demis Didn't Want Published With your host: @jacobeffron - Managing Director at Redpoint

Jake Stauch is the co-founder and CEO of Serval, the AI-native enterprise service management platform. Serval was founded in 2024 and has already raised over $125M across rounds led by Redpoint and Sequoia at a $1B+ valuation. Before Serval, Jake spent five years on the product team at Verkada and earlier founded NeuroPlus, a brain-sensing hardware company that made video games for kids with ADHD.In this episode of Summation, Jake and Auren discuss:Why Anthropic has added more ARR in the past few months than ServiceNow has in the past 20 yearsThe "forward deployed engineer" hire and why he recruits future founders instead of solutions engineersWhy talent density is the only remaining moat in the age of AIThe Silicon Valley collusion around not poaching each other's employeesYou can find Auren Hoffman on X at @auren and Jake Stauch on X at @jakeserval

Join Yogi Goel, Co-founder, CEO, and CFO of Maxima, for an unvarnished conversation on breaking the legacy architecture of corporate finance. After a 20-year career spanning auditing at EY, tech IPOs at Citi and Barclays, and scaling Rubrik from $5M to $900M in ARR, Yogi was firmly on the venture-backed CFO track. Instead, he realized that despite decades of enterprise software, accounting teams were still trapped in a monthly cycle of manual data wrangling and spreadsheet anguish. In this episode, we explore how Maxima secured $41M in funding from Kleiner Perkins and Redpoint, why the "semi-annual close" debate misses the mark, and why the future of finance relies on AI acting as a horizontal system of work layered directly over existing ERPs.

Oriol Vinyals, VP of Research at Google DeepMind and co-lead of the Gemini program, joins Jacob the day after Google I/O to unpack the research underpinning Google's latest announcements and where frontier AI is heading. The conversation moves from world models (why Google has uniquely bet on them as a path to AGI, what the "GPT moment" for video and images would look like, and how they connect to robotics and simulation) to agents (the Spark release, why the system and model need to be optimized jointly, and why scaffolding will eventually be written by models themselves). Oriol gets into the mechanics of memory in models, drawing on his cognitive neuroscience background to argue that file-system-style non-parametric memory is more practical than baking memory into weights at serving scale. He shares his views on the limits of RL today (LLMs are data-limited in a way that game-playing RL never was), why training on narrow domains like math and code generalizes surprisingly well, and what a true "Move 37" moment for science or ML research would look like. Throughout, he reflects on the unique advantages of being inside Google (TPU co-design, end-to-end revenue stability, the merger of Brain and DeepMind), the trade-offs between focus and exploration in research orgs, and why he believes AGI in some meaningful sense may already be here, even if the goalposts keep moving.   (0:00) Intro  (1:36) Why World Models  (4:21) The GPT Moment for Video  (7:51) What Makes Omni a World Model  (10:04) World Models & Robotics  (12:37) Evaluating Physics in AI  (14:51) Consumer Agents & Spark  (18:39) Scaffolding & the Bitter Lesson  (22:06) Memory & Continual Learning  (26:54) Research Bets Inside Big Labs  (32:30) Post-Training RL is Greenfield  (35:57) What Real Intelligence Looks Like  (39:11) RL Generalization  (43:00) Advice for Founders  (46:40) Can AI Truly Innovate?  (49:48) Recursive Self-Improvement  (52:14) Quickfire With your host: @jacobeffron - Managing Director at Redpoint

Take the 2026 AI Engineering Survey and get >$2k in credits and AIE WF tickets!This was recorded before Railway suffered a major GCP outage on May 19, despite being a multi-AZ, multi-zone mesh ring, with HA fiber interconnects between their Metal GCP AWS, because workload discoverability was unintentionally still tied to GCP. All has been resolved with a post-mortem.Railway did not start as an AI infrastructure company.It was founded in 2020 years before agents became the default way people thought about deploying software. Jake Cooper, formerly at Bloomberg and Uber, started Railway with a simple obsession: the activation energy to ship something to production should be near zero. Push code, get a URL, iterate. No Docker files, no Kubernetes manifests, no Ansible scripts stacked on Ansible scripts.For years, this was a slow grind. Railway spent its first 18 months hand-acquiring its first 100 users with Jake personally greeting every Discord signup on a second monitor.Today, Railway has raised $124m and is growing very fast. A 35-person team supports 3 million users, adding roughly 100,000 signups a week. Their bare metal data centers have a 3-month payback period vs. renting in the cloud, with 70% margins funding aggressive cloud bursting when needed. The servers they own have actually appreciated in value as RAM prices have climbed basically meaning the value of their hardware now exceeds the capital they've raised.From rebuilding Railway's network overlay over a weekend to moving the vast majority of workloads onto its own bare metal data centers, Jake Cooper is trying to build a new cloud for an agent-native world. In this episode, Railway's founder and “conductor” joins swyx and Alessio to unpack why the next era of software infrastructure is not just “Heroku but newer,” what agents need that humans did not, and why the old deployment loop of Git, PRs, CI/CD, and static cloud resources may be heading for a rewrite.We go deep on Railway's infrastructure stack: own-metal data centers, three-month cloud payback periods, cloud bursting, data center debt, Railpack, Nixpacks, Temporal, feature flags, Central Station, content-addressable filesystems, agent-safe production forks, and why the CLI may become more important than the canvas in an agent world. Jake also shares the founder journey behind Railway, how the company survived losing $500K/month, why it now serves millions of users with only 35 people, and why he believes the pull request is dying.We discuss:* How Railway went from a slow six-year grind to adding 100,000 users a week* How Railway thinks about agents as the next dominant software species* Why agents need version control, observability, compute, storage, and orchestration at 1000x scale* The economics of Railway's own-metal data centers and three-month payback* How Railway uses cloud bursting while scaling its own infrastructure* Why data center debt can be a better tool than venture debt for infra startups* Central Station, Railway's internal system for clustering customer feedback and incidents* Why responsible disclosure and over-communication matter for platforms* Why feature flags, progressive rollouts, and shadow traffic are essential for agents* Temporal's strengths, pain points, and why workflows matter for agents* Railpack, Nixpacks, Nix, and lazy-loaded content-addressable filesystems* Why “cattle, not pets” may change if you can clone the pets* Why Railway is building a new cloud from scratch instead of copying hyperscalers* The solo founder path, focus, writing, and how Jake thinks about company buildingRailway:* Website: https://railway.com/* X: https://x.com/RailwayJake Cooper:* LinkedIn: https://www.linkedin.com/in/thejakecooper/* X: https://x.com/JustJakeTimestamps00:00:00 Introduction: What Is Railway?00:02:07 Jake's Path to Railway00:06:13 Railway's Six-Year Growth Story00:08:52 Rebuilding the Business After the Free Tier00:11:17 Agents as the Next Software Platform00:13:29 Railway's Infrastructure Philosophy00:15:42 Bare Metal, Cloud Economics, and the Compute Crunch00:17:22 Cloud Bursting and Five-Cloud Networking00:20:20 Data Center Debt and Infra Financing00:23:31 Data Centers in Space00:25:24 What Agents Need From Infrastructure00:28:24 CLIs, Canvas, and Agent-Native UX00:35:15 Central Station, Incidents, and Responsible Disclosure00:40:30 Safe Rollouts, SRE Agents, and Production Forks00:45:00 AI SRE, Specs, Code, and Tests00:48:24 Self-Replicating Infrastructure and the New Serverless00:53:18 Heroku, Temporal, and Workflow Engines01:04:07 Railpack, Nixpacks, and Lazy-Loaded Filesystems01:06:01 Coding Agents, Token Spend, and Roadmap Acceleration01:10:56 The Pull Request Is Dying01:12:28 Feature Flags and the Agent-Era SDLC01:16:15 Cattle, Pets, and Cloning Machines01:19:29 Solo Founder Lessons01:24:12 Focus, GPUs, and Building a New Cloud01:28:20 Closing ThoughtsTranscriptAlessio [00:00:00]: Hey, everyone. Welcome to the Latent Space Podcast. This is Alessio, founder of Kernel Labs, and I'm joined by Swyx, editor of Latent Space.Swyx [00:00:10]: Hey, hey, hey. Today we're in the studio with Jake Cooper of Railway.Alessio [00:00:14]: Conductor of Railway.Swyx [00:00:15]: Conductor at Railway. Yeah.Alessio [00:00:16]: Choo-choo.Swyx [00:00:17]: Do you actually have that anywhere, like on your business card?Jake [00:00:20]: We call some of our volunteer moderators conductors. I don't have a business card. We're not that big yet. At some point I will. I got handed a nice business card from the Supermicro folks, and I was like, “Damn, this is pretty official.”Swyx [00:00:30]: Business cards are coming back.Jake [00:00:32]: They're cool. They're hip. The conductor thing is good. We're trying to figure out what we want to call each other internally. Some people think it's super cringe and say, “You don't need a name for people internally.” Some people want to call each other something. We still don't have a really good one.Jake [00:00:55]: We've got New Railcrews, Trainiacs. Nothing has stuck yet.Swyx [00:01:00]: I like Trainiac. Trainiac sounds good. Railwayians. For those who don't know, what is Railway? Let's give people a crisp definition up front.Jake [00:01:09]: Railway is the easiest way to ship anything. You go to the canvas, or you talk with Claude, and you say, “Deploy a Postgres instance, deploy my GitHub repository, run this code,” and you're off to the races.Swyx [00:01:22]: You've got a nice animation on the landing page.Jake [00:01:24]: Thank you. None of my work, by the way. They don't let me touch the design stuff anymore.Jake [00:01:25]: We want to make it trivially easy not just to deploy things, but to evolve applications over time. Most tooling right now stacks entropy on top of entropy: Docker, Kubernetes, Ansible scripts, and all these other things. If we can version all of your software and keep track of all the changes, then we can make it trivial to clone environments, fork into a parallel universe, get copies of production data, get copies of any services, make changes, validate them, and collapse them back in without reproducing everything across a staging environment.The Railway Origin Story: From Uber Systems to a New CloudSwyx [00:02:07]: I was looking at your background: Bloomberg, Uber. Nothing immediately stands out as, “This guy is going to found the next great platform as a service.” What prepared you for Railway?Jake [00:02:21]: It was curiosity to keep going deeper. I started out on front-end stuff, working on Wolfram Mathematica and porting it over. Then I briefly moved to Bloomberg, then toward Uber and distributed systems, taking the Jump Bikes systems and moving them to a distributed system built on top of Cadence, the pre-Temporal Temporal.Swyx [00:02:44]: Which, by the way, I'm happy to talk about, pros and cons.Jake [00:02:48]: Totally.Swyx [00:02:51]: But let's do the Railway story.Jake [00:02:52]: It has been a continual step of wanting an experience. Whether it's walking up to a bike, unlocking it, and having it work frictionlessly, or something else, the depth required to make that happen follows from the experience. A lot of the work I do, and a lot of the team does, is in service of that experience. We fundamentally don't care how deep we have to go. We will swim to the bottom of the swimming pool to get the experience.Jake [00:03:17]: I don't have a physics PhD. I did an EECS degree. It has always been about figuring out the next step: how do we get there? That's what led to starting Railway for that experience and then moving all the way to bare metal data centers. I was adding patches to the kernel this week to get the experience there because I can see how much better it can be.Swyx [00:03:49]: Other patches to the Linux kernel this week?Jake [00:03:51]: Yeah. Not upstream. Our fork.Swyx [00:03:52]: That's a flex. Railpack? No, this is different. This is the OS on top of Railpack?Jake [00:03:57]: No, this is an actual kernel patch. It's always literally: what do we have to do to get that experience? Then figure it out. Anything is figureoutable.Swyx [00:04:10]: Would you send the patch upstream, or does it not fit other use cases?Jake [00:04:13]: Maybe. We have to work out the experience internally. It has to do with the storage layer we're building for some of the agentic stuff. Maybe it'll be useful upstream, but it's deeply useful for us internally.Open Source, Forks, and Non-Deterministic VersioningSwyx [00:04:29]: You mentioned open source before. How do you think about starting from open source, and then coding agents letting you do a lot more from forks of it?Jake [00:04:38]: GitHub's original sin is that it's almost a series of broken pointers. You have this thing, then you clone it, and now you've lost the whole upstream. How do we make it trivial for people to modify really small pieces of it?Jake [00:04:51]: We think of Git in a discrete sense: I've either made a change and merged upstream, or I haven't. What would it look like if it were percentage-based, a little more non-deterministic, or a stream of changes that users traverse as a percentage rolled out in general and then rolled all the way up?Jake [00:05:13]: We have the open-source kickback program and let you deploy templates because we want to make it trivial for people to version these shards over time. It solves a large problem around authentication, authorization, and security. NPM has a way to define, “Don't take any new packages.” The ideal end state is that you roll out progressively to users with the minimum impact zone and continue rolling up. JPMorgan should probably be the last one on the patch line, for all our sakes, because our money and livelihoods are there.Jake [00:05:53]: It's okay if Johnny Vibe Coder gets a broken patch because there's so much entropy in the system that the rubber has to meet the road at some point. You have to test at varying levels.The Long Grind: First Users, Free Tier, and Making the Business WorkSwyx [00:06:13]: I wanted to pull up this glorious chart, which is your usage or number of daily signups?Jake [00:06:22]: Daily signups, I think.Swyx [00:06:24]: You started six years ago. It was a slow grind, and now you're on a rocket ship. You say, “Don't doubt your fight and don't quit.” Maybe pick out certain points that were key inflections for the company.Jake [00:06:40]: At the start, it's about getting your first 100 users, hell or high water. We had a website and a support link. The support link was the Discord channel. I had notifications on with two monitors: the monitor I was working on and the other monitor with Discord. If anybody came in, I was immediately like, “Hey, how's it going?” It was rare, so getting those first 100 users to come back was the start.Jake [00:07:14]: Then you build a consultancy factory because users want all these things. You have to go back to the board and ask, “What is the actual product offering I want to build on top of this?”Jake [00:07:28]: VCs want charts that always go up and to the right, but in reality you don't necessarily want charts that look like that. For us, there have been periods of expansion where we add features to test use cases, and periods of compaction where we ask, “If the experience we have is good, how do we make it significantly better?” Maybe we strip out features that don't fit our ICP anymore.Jake [00:07:57]: The boom from 2022 to 2023 came from the free tier. Everybody under the sun was using it.Swyx [00:08:09]: A lot of Reddit bots and Discord bots.Jake [00:08:12]: And crypto miners. When you build an open product on the internet where anybody can sign up, the internet is a horrible place with so many things. You go through periods of asking, “How do I reach as many people as possible?” Then, “How do I fit the exact use case for the people who really matter and are really excited about this specific thing?”Jake [00:08:39]: Then there was a two-year period of making the actual business work. During the free-tier era, we were losing about half a million dollars a month.Swyx [00:08:59]: On a $20 million bank account.Jake [00:09:02]: On a $20 million bank account with maybe $50,000 a month in revenue. That's a horrible business. I don't know how anybody invested. But you have to go through it and say, “We have an experience people love, but the business has to work.”Jake [00:09:17]: There are two schools of thought. You can run the horrible business all the way up with bad margins, or you can go back and make it work. We've always wanted a super lean team. We're 35 people right now. It's very small.Swyx [00:09:36]: Supporting three million already?Jake [00:09:38]: Yeah. We're adding 100,000 users a week right now, so it's growing fast. We don't want to add headcount for the sake of headcount or throw bodies at problems. We want to build systems. It's hard to build systems during expansion because you're adding things to the system because people are asking for them or things are breaking.Jake [00:10:00]: We had to cut off the free users for a little while, rebuild the business, and make sure it worked. We want to reach as many people as possible because software is important. It's become difficult to create things in the physical world, so it's important to make it easy for people to build in the virtual world and have access to creation. But there are legs to that journey.Jake [00:10:30]: You can see divots in the charts. If you follow between 2025 and 2026, it's either summer or winter. People go on holiday with family.Swyx [00:10:50]: It affects that much?Jake [00:10:51]: Yeah. It's kind of B2C and kind of B2B. People are shipping constantly, then they stop. Our activation curve now shows more people activating on weekdays because we have more business users, so it smooths out over time.Agents as the New Interface to DeploymentSwyx [00:11:17]: Was there a point where you started prioritizing AI development or agent development?Jake [00:11:24]: We've prioritized agentic as a top-of-funnel thing. Over the last six months, we've deeply prioritized agentic as a mechanism to build and deploy things because we believe the curve is so steep and that is how people will build and deploy software.Jake [00:11:42]: It almost fundamentally doesn't matter whether this is dot-com or not because we're all on the internet anyway. If agents are going to deploy a bunch of things and we hit an inference wall at some point, we'll fix those problems. The dominant species over the next 10 years is that we've moved from assembly to C to C++ to JavaScript to words. You're going to need to close that loop.Swyx [00:12:13]: When you say this is dot-com, did you mean buying the domain, or the general case?Jake [00:12:17]: I mean the dot-com era, when companies had a huge run-up because people understood the internet was important. Then they hit bottlenecks, fundamental laws of physics, math didn't work, and everybody came back down to earth. But it didn't matter because the internet became so impactful. If you operate on a long enough time horizon, you should build these things anyway because you can see where it's going.Jake [00:12:45]: That's where I think a lot of agent stuff is. You get to a point where you're running thousands of agents in parallel. What is the inference cost? What is the compute cost? How do you make that efficient? How do you coordinate all this? We have issues coordinating humans; we don't even have good tooling for that. Now we have to figure out how to get agents to coordinate, safely version changes, and know when to raise their hand for someone to intervene. Otherwise it becomes an interrupt factory.Railway's Infrastructure Thesis: Network, Compute, Storage, and MetalSwyx [00:13:19]: Let's go right into the technical side. What are the core infrastructure or architectural beliefs of Railway that allow you to do what you do?Jake [00:13:29]: The primitives matter a lot for us. We need network, compute, storage, and orchestration around it. You need control over a lot of those things. We've talked a lot about how we don't really use Kubernetes because we want higher-order control to place workloads in very specific places.Jake [00:13:48]: The reason is that you have to be very efficient with agents: memory reuse and all these other things, or you're going to massively blow up your cost structure. Being able to rack and stack your own servers and build your own metal unlocks performance and cost. Experiences where you're running 1,000 agents in parallel are not massively cost prohibitive.Jake [00:14:13]: Token use and compute use are blowing up. Over time, those things have to get a lot more efficient. You can get a lot of margin to make those experiences solid by building your own metal. That's all in service of offering a differentiated experience to as many people as humanly possible.Swyx [00:14:51]: You have a data center in Singapore.Jake [00:14:53]: Yeah. We have two in every other region now. In Singapore, we're adding a second one in Q3.Swyx [00:14:58]: What's it like? I've never built a data center. Do you go to Equinix and say, “I want some slots?”Jake [00:15:05]: Yeah. Equinix. You basically go and say, “I want power and I want a cage.” They say, “Great, here's what it's going to be.” You rent the cage for a period of time, fill it with racks and servers, and hook up internet to it. That's all the pieces.Swyx [00:15:36]: Then you handle everything else.Jake [00:15:37]: You handle everything else.Swyx [00:15:39]: What's the math versus clouds doing it for you?Jake [00:15:43]: If we rented in the cloud, our payback period when we go to metal is about three months.Swyx [00:15:50]: Which is crazy.Jake [00:15:51]: It's nuts. That's four years of depreciated hardware. You're going to see a lot of this compute crunch because hyperscalers are buying up a lot of stuff. We're working directly with OEMs, resellers, and people building these machines: Supermicro, Dell, and others.Jake [00:16:11]: Upstream, there's a bunch of supply pressure. When we raised our last round, between deploying capital for servers and now, the amount of money we've raised is less than the amount of money we have in the bank plus the value of the servers because the servers have appreciated as RAM has gone up. It's nuts how valuable hardware has become.Jake [00:16:50]: If you look at hyperscalers, they deployed around $80 billion of capital expenditures this year, and next year will be more. That's a massive infrastructure build-out. You look at that and think it's crazy that they're spending way more than the Manhattan Project. But if every person is going to run dozens or hundreds of agents in parallel, you have no conceptual idea how much compute is required to make that experience happen, even if you're deeply efficient and sharing resources. And that doesn't even count inference.Swyx [00:17:22]: How do you plan the build-out? The growth chart is so vertical. Are you usually at 100% utilization as soon as racks are live? How far ahead are you planning?Jake [00:17:33]: We still maintain cloud presence for bursting. We work with AWS, GCP, and a few other clouds. We can rent, and then the moment we get space or power, we compact those workloads off the cloud. We started on the clouds, then built a system to migrate to our own metal. There's nothing that says you can't continually do that again, and that's exactly what we do. We never want to be compute constrained.Jake [00:18:09]: At the start of the year, we actually became compute constrained because one upstream provider wasn't able to give us quota at the rate we needed, and the hardware was slower. I spent a weekend rebuilding our entire network overlay so we could straddle five clouds: Oracle, AWS, ourselves, GCP, and one other one. We can do more than that now.Jake [00:18:38]: We got into a spot where we were trying to pack instances tight because we couldn't get enough compute. That led to a few reliability issues, which are now past us. I made a tweet pointing out that it's becoming harder and harder to acquire compute at the rate these models need to acquire compute. We got bit by it.Swyx [00:19:15]: How do you think about pricing knowing you might not have your own metal available at all times? Are you pricing assuming you need extra margin if you end up going into the cloud?Jake [00:19:26]: Because we've built out our metal data centers, our margins on metal are around 70%. We can deeply subsidize the cloud business if we want to scale at a reasonable rate. We have a few levers: metal, which makes the margins; cloud burst; debt to buy servers; and venture capital. It's an interesting operational problem: how much cash do we have, how much should we raise, how quickly can we deploy it, and can we scale revenue as quickly as we scale compute?Jake [00:20:05]: If we continue making it trivially easy for people to build and deploy, then the faster we close that loop and the more operationally excellent we are with capital, the faster the business can scale. It's almost a straight linear deployment rate.Financing Infrastructure: Hardware Debt, VC, and Operational LeverageSwyx [00:20:20]: I think infra startups raising debt is a tool people don't utilize enough or know enough about. What can you tell us about that? Is it secured against your CPUs?Jake [00:20:32]: It's secured against our hardware.Swyx [00:20:37]: What rates do you get? Who are the lenders?Jake [00:20:39]: We pay prime plus a spread, and we can refinance any of the debt as rates go down. The terms are pretty good. The unfortunate thing is that Twitter has no nuance, so people say, “Venture debt bad.” But as with all things, there are specific tools and areas where you can be deliberate instead of using one tool as a hammer. Venture capital is not the hammer for everything. You have to explore and figure out what works.Swyx [00:21:12]: VC is usually the most expensive financing you can get.Jake [00:21:15]: Yeah. I also think people think about VC incorrectly from a capital-raising perspective. Most people think, “How do I raise as much money as possible from whoever is probably the best I can get at that time?” That's close to right, but what we've tried to do is figure out what unfair advantage we can buy with that equity.Jake [00:21:34]: It's the most expensive equity you're going to give away at that point in time, assuming the company keeps getting better. How do you use it to work with someone stellar who complements you? In the seed stage, I had never started a company. Ray Tonsing had good advice, and I could text him all the time. He was really fast. Awesome.Jake [00:22:01]: Then with John and Erica at Unusual, they said, “You roughly know what you're doing building a product. We'll mostly leave you alone and be available for advice.” Amazing. Then we got to Series A and the business was an operational tire fire because we didn't know how to scale a business. Work with Erica, and Jordan is over at Redpoint, so bonus.Jake [00:22:28]: Now we've raised from TQ and FPV as we're moving into enterprises. Every step of the way, we've asked: who can we partner with at this specific time to unlock the next section of the journey? I don't know enterprise sales. As an engineer, I can eyeball what features we might need, and we have wonderful people internally who can help. But you want boardroom dynamics where everyone is aligned and asking, “How do we win this?” instead of bickering about strategy.Data Centers in Space and the Physics of ComputeSwyx [00:23:31]: You had a tweet about data centers in space. Why no data centers in space?Jake [00:23:37]: It's not “no data centers in space.” My hot take is that I think it is solvable. I've just never seen anybody solve it.Swyx [00:23:49]: You said, “How are you going to dissipate that much heat in a vacuum?” You're making a physics claim.Jake [00:23:55]: I haven't seen anybody prove how you're going to dissipate that much heat in a vacuum. It doesn't mean it's not possible. It just means nobody has brought it up yet.Swyx [00:24:05]: Astrophage.Jake [00:24:06]: I don't know what that is.Swyx [00:24:07]: The Martian thing. Okay, you're very logical.Jake [00:24:09]: It could work. A lot of people are putting the cart before the horse. They say, “We're going to put data centers in space.” Okay, but how? “We have time to figure it out.” It's like in The Martian where they ask how they're going to intercept something and say, “We'll figure it out.”Swyx [00:24:36]: Making a bet on human invention is weird because you blind trust that it can be solved. But with physics, there are first-principles bounds you can put on it. Maybe not. Maybe you're asking to travel time or break a fundamental thermodynamic law.Jake [00:24:57]: I don't know how VCs do this either. How do you know what's not possible and a grift versus what's possible but sounds completely insane? “We're going to put data centers in space.” Coin flip as to which it is, and I guess you'll know in 10 years. That's one cycle.What Agents Need: Versioning, Observability, and 1,000x ScaleSwyx [00:25:23]: Moving back to agents. The branching, fast spin-up, and orchestration you do feels like pre-work that happened to be exactly what agents want. What do agents want differently than humans?Jake [00:25:37]: They want the ability to version things. It's not that different; it materializes slightly differently. Agents want a way to test changes incrementally. Engineers have feature flags. Is there a reason agents can't use feature flags? I don't think so.Jake [00:25:54]: They want version control. Can we use Git or not Git? That one is up in the air. I think something outside Git will emerge for how we version these things over time. They need observability. You need to query what happened, when it happened, which steps failed, traces, logs, metrics, and all the rest. They need network, compute, and storage. They need to write files, save files, iterate on files, and snapshot file systems.Jake [00:26:25]: A lot of what humans needed is in line with what agents need. Branching and forking are not different; we're just moving 1,000 times quicker. It can look like you need something massively different, but what you need is something massively better than what existed. You need orchestration massively better than Kubernetes. You need networking probably better than Envoy. It goes all the way down the stack.Jake [00:26:55]: If the workload profile doesn't change so much as it gets massively compressed because you need thousands of these things, what assumptions change? etcd is going to melt. You need to replace it with something. You can go all the way down the stack and say, “That part has to change, that part has to change, and that part has to change.”Jake [00:27:19]: The interesting thing about the super-exponential curve is that you have to build systems where you can rip out those parts at any time because a new bottleneck might emerge. You get good at parallel agents, and a different part of the system breaks. So it's similar to what humans needed, but at 1,000x scale.Jake [00:27:55]: How do you do code review in the age of agents?Swyx [00:28:00]: You throw more agents at it.Jake [00:28:01]: You don't. But then who reviews for CVEs and all these other things?Swyx [00:28:07]: More agents.Jake [00:28:08]: And that's how we hit the inference wall. You can continually throw agents at the problem, but I think there's a limit to the number of agents you can throw at a problem.CLI, Agent Handles, and Closing the LoopSwyx [00:28:24]: You already had a CLI before it was cool. How is the shape of what you're exposing changing, if at all?Jake [00:28:28]: CLIs have always been cool. The CLI changes because we think about how to give Claude, Codex, ChatGPT, or any model a handhold.Jake [00:28:50]: A CLI is a single command: deploy, get logs, and so on. Things that were prohibitively annoying to humans are not annoying to agents. They're nice. If I handed you a CLI with 40 arguments and 600 flags, you'd think, “I'm never going to use all of this.” But if you hand it to an agent, it says, “This is excellent. I have so many handles to work with.”Jake [00:29:24]: If you're going to expose things to agents that way, you want as many handles as possible where they can get information, query dynamic information, and close the loop quickly. Most problems right now are about how to close the loop as quickly as possible. Where does the agent get stuck, and how can you remove that?Jake [00:29:49]: Telemetry is important. If you can tell where the agent gets stuck from the CLI and say, “12% of people deviate from the happy path because of this, and now I add this argument and drive it down to 2%,” you massively increase the rate of loop closure.Jake [00:30:03]: That's how we think about not just the CLI, but every point in the dashboard. It's a user journey: I hear about Railway. I get something deployed. I get my first green build or aha moment. I see an endpoint, logs, whatever. Then I iterate. The iteration loop is indefinite. The user wants to deploy a new thing, a Postgres instance, change code, and keep iterating.Jake [00:30:36]: If you focus on the iteration loops and what's blocking them from closing quickly, one thing we say internally is: you never want to be waiting on compute anymore. You always want to be waiting on intelligence. If you're waiting on compute, there's a bottleneck that needs to be destroyed because eventually that bottleneck becomes so large that another workflow emerges to change it.Jake [00:31:04]: We've built a product where you push code, build it, and so on. But I fundamentally believe the push-pull loop is going away. We'll get to a point where you make a small change in production, that change is versioned across your infrastructure, you're working alongside copy-on-write versions of your database and infrastructure, and then you merge it in and it's instantaneously live. That's the holy grail of loops. The push-pull-rebuild thing is a point of friction that we're removing entirely.Canvas as Output: Dashboards, Context Anchors, and HyperstructuresSwyx [00:31:43]: It's incredibly fast. If anyone hasn't tried it, that fast feedback is great. My hot take is that Railway was famous for its canvas, which visualizes your infrastructure and lets you manipulate it visually. But that was for humans. For the next phase of growth, Railway CLI is more important than canvas.Jake [00:32:05]: The canvas is funny because it's a mechanism to show changes over time. You're right that previously we used it a lot as an input. Moving forward, its goal is more like an output. You would go to the canvas, make changes, see them, and watch your infrastructure evolve. Now agents have access to the CLI and can make those changes. So the canvas becomes an output: what information does the human need at this moment to make suitable decisions about control requests? Do I approve this or not?Jake [00:32:57]: It also has to be an anchor for your context, a port in the storm. Think of it like layers in a file system. You start with a project, then drill down into services, then into a function or code, because you want to represent the entire thing not just in your head, but in the canvas. Other people can share that representation, think on the same wavelength, and move quickly.Jake [00:33:33]: A lot of organizations get in trouble as they scale because all the context lives in someone's head. “How does this microservice work?” “I have no idea; go ask this person.” Then you have whole categories of products built around context discovery. A lot of that melts away if you have a solid hierarchy and can infinitely nest services, code, context, and everything else all the way down. That's what lets you build these structures over time.Jake [00:34:18]: It's also what lets us build what I've called hyperstructures: things that are way bigger. You look at the Golden Gate Bridge and ask, “How did we build that?” There's a meme that we lost the technology. To some extent, yes, because the coordination that built those things evolved and changed. We lost some of the art of building structure as we jammed everything into Slack.Swyx [00:34:52]: But you jam everything in Discord.Jake [00:34:53]: Same point. It doesn't matter. It's message passing and interrupts, message passing and interrupts.Swyx [00:35:00]: So you're arguing there should be something better and more structured than Slack?Jake [00:35:04]: Yeah. For sure. I think Slack is awful, and Discord is awful too.Central Station: Context Routing, Support, and Incident ClustersSwyx [00:35:09]: This is the equivalent of my mom test. What have you done that has your solution to this?Jake [00:35:15]: Internally, we've built a tool called Central Station that aggregates all the context from our users. Every piece of feedback, every customer support item, everything gets aggregated into clusters. If an incident is brewing, we can determine how many users are affected and break off a discussion based on that.Jake [00:35:40]: That is more helpful than long-running channels where you're trying to decide which channel to put something in. If you can dynamically aggregate information and dynamically route it to the right person based on context, it works better. We know internally that these four people are close to networking. If we see a networking thing, we can drill it down to those four people. If it's with this part, we can look at the commits. This is no longer a manual process internally.Jake [00:36:13]: If you go to station or help.railway.com, that's why we built it. We wanted to scale with a massive amount of leverage by aggregating feedback.Swyx [00:36:27]: This is built in-house?Jake [00:36:28]: Yep.Swyx [00:36:29]: I remember helping out on this one with Angelo in 2023. You scale a lot with a very small team.Jake [00:36:38]: Yeah. We're about 10 times bigger now.Swyx [00:36:40]: You have your full developer code here? Very cool.Jake [00:36:44]: If you go to railway.com/stats, we expose this as a pub-sub-able thing. It's all real-time metrics. There's a way to get it as JSON somewhere if you care.Jake [00:37:01]: We're big on trying to build everything in public and talk about what we're working on. We've had issues in the past, and we'll say, “Here's how we're fixing these things.” We've gotten compliments and flak for incident reports. We're always trying to make them better and talk with people.Incidents, Disclosure, and Progressive RolloutsSwyx [00:37:20]: You had a big one recently. I liked that it was scoped to 3,000. You presumably used Central Station. Talk through what happened and how you address it internally as a team.Jake [00:37:38]: Internally, this one really sucked. It had to do with an upstream provider that didn't do the behavior it said it documented, which is unfortunate given they wrote the RFC for how the behavior should work. We rolled those things out, and Central Station caught it initially when a couple users said caches weren't invalidating. We turned it off immediately.Jake [00:38:03]: When you roll out to a large user base of three million people, you get a lot of disparate behaviors. We tested in staging and had tests, but we hit an edge case. We've hardened those systems, and now we can make that better. But it was a tough one.Swyx [00:38:39]: I always wonder how private disclosure is supposed to work if people find an issue. Are they supposed to contact you first? When you run a platform, these things will happen. What channels should people pursue to quietly resolve it before it becomes a bigger incident?Jake [00:38:59]: There's responsible disclosure. We err on the side of over-disclosing and letting you know something is wrong versus having your provider gaslight you. We've erred on sharing those things more publicly, even if they impact a small subset of users. That's a decision we've made internally. We have four values. One is honor. The honorable thing is to notify people to the widest degree at which they may have been affected or there was an issue, and then confront it head-on: why did it happen, what can we do better?Swyx [00:39:45]: Not the whole user base. That's because of incremental rollouts and other things?Jake [00:39:50]: Yeah. Progressive rollouts.Swyx [00:39:54]: That should be the norm at all large platforms.Jake [00:39:58]: It should. A variety of companies do this. There's the quote that Meta runs 10,000 different versions of Meta. To our earlier point about agents, they need the same thing. They need shadow traffic and all these other things. We've built so much ceremony around production being sacred that we need to make it trivially easy to test different behaviors in a safe environment. Then you can make mistakes in a safe environment.Safe AI SRE: Customer Agents, Forked Environments, and Production ParityAlessio [00:40:30]: Do you see a world where these things get automatically caught, not necessarily by your agent, but by your customer's agent? The cache invalidation issue seems easy to check if you know to look for it.Jake [00:40:44]: It's hard because to determine it, we almost need to hook into your observability infrastructure. That's why we have the template loop on the platform: so you can roll things out progressively. You can roll out to Johnny Vibe Coder initially, or push a shard that someone consumes at their own leisure. Or you can roll it out over weeks: 0.1% of people, 1% of people, early adopters, then all the way up. That's the non-deterministic version control we talked about earlier.Jake [00:41:30]: I believe that's where most things should go, because most companies end up building staged rollout systems in-house. It's the same thing built again and again at every company. There's a massive opportunity to consolidate developer debt.Alessio [00:41:45]: You should have a free tier. Model providers give free tokens if you let them use the data. You could give free compute if someone is the number-one shard that goes out and lets you plug into their observability.Jake [00:41:55]: We do that. That's why we talked about the impact on 3,000 people. We start with lower-impact people. Larger companies on the platform are last to receive those rollouts so they have a version of the platform that's deeply stable.Alessio [00:42:16]: I have three services, so I'm sure I get the first rollout. You can nuke my thing at any time. There are all these SRE agent companies. Observability people also want agents that fix upstream problems. You have your own agent in the canvas now. How do you see that playing out?Jake [00:42:39]: It's the stacking entropy problem. If you don't have primitives to make iteration in production safe, it becomes difficult. If you're an observability provider saying, “Here's the fix to this error,” assume 80% are good and make sense. But in the last 20% long tail of complex issues, if you let somebody stamp it, you create an opportunity for an incident.Jake [00:43:08]: That's why forked environments are important. People have staging, but it always drifts from production. You need primitives, workflows, and experience built first-party on the platform so you can fork any service at any point in time.Jake [00:43:33]: I think of the canvas as a sheet of transparency paper. The agent is a little guy you push up into the canvas. It should say, “I need to copy that service and that service so I can test these two things.” It gets a read-only copy of production. Anything that's PII gets marked as a transform when we clone the database, create a copy-on-write version, or read from it. Then the agent makes changes and asks, “Does this actually work?” as close to production as possible.Jake [00:44:22]: That's how close you have to be, or you get massive drift. The system becomes unstable. You see this with massive systems built on Docker for local, Kubernetes for production, and a specific thing for something else. That complexity slows developers and becomes unstable at scale, making it hard to iterate. We want to compress that way down and say, “As close to prod as possible is where we want to be.”From AISRE Skeptic to Agent BelieverSwyx [00:45:00]: I was texting Erica for questions, and she says you were originally not a believer in AISRE. Have you come around on it?Jake [00:45:10]: I flipped, but I'm still not a believer in AISRE if you don't have the primitives to make it safe. If you unleash AISRE on production infrastructure without safe primitives for copying volumes and making sure things are fine, it's going to nuke your production database. It's not a matter of if, but when. I'm a big believer in making those loops safe.Jake [00:45:33]: I was a deep AI skeptic until 2023. In 2024, I thought, “Maybe I can roughly make this thing do it.” In 2025, I thought, “Now I can hold this.” Over winter break, everybody came back saying, “It's almost impossible to hold this.”Swyx [00:46:01]: Did you see this on the Claude docs? CloudBot? OpenCloud?Jake [00:46:06]: It's gotten to a point where it's harder to hold it wrong than to hold it right. There's a scene in Avengers where Vision picks up Thor's hammer and says it's terribly well-balanced. It self-balances and works well. I'm a deep believer at this point that this will be the dominant species: assembly, C, C++, JavaScript, words.Swyx [00:46:35]: It feels like a big jump.Jake [00:46:37]: It is. But it's not like you abandon CPU-based discrete logic and move straight to fuzzy logic. You need both. Your skills should call code or applications or some static structure. You can use skills to distill what the procedure should be or how the code should act.Jake [00:47:02]: I'm coming to a thesis: you need three points. You need a clear spec defining the system, the code, and the tests. When you say it out loud, if you've been in engineering long enough, you're like, “Of course. That's an RFC, tests, and code.” But they all matter. Having them together lets them reinforce each other: the spec and tests match, but the code doesn't, so reconcile it. Or the tests and code match but the spec doesn't, so reconcile that. That's the iteration loop.Jake [00:47:41]: That's why you're seeing people talk about software factories, docs, and reconciliation. Some of that is architectural astronomy if you don't implement it, but that loop is where most things will end up.Swyx [00:48:07]: For listeners, we've been talking about this on the pod for three years: the holy trinity of specs and tests. Itamar Friedman from Qodo is the reference if people want to look it up.Self-Modifying Infrastructure and the End of Push-Pull-RebuildSwyx [00:48:18]: One thing I want to mention on the OpenCloud idea is self-modification. I don't know how Railway would support it, but I have my OpenClaw, and I just tell it it has the Railway CLI and can do whatever. In theory, whatever capabilities or new infra it needs, it can call the Railway CLI, provision it, and add it to itself. The agent can modify its own infra.Jake [00:48:45]: It's nuts. I have a loop set up where you put the Railway CLI on top of something that runs on Railway. You're authenticated as whatever the current box is, and you can make any changes to it. Then you call Railway deploy, and it deploys itself.Jake [00:49:04]: It's like: “I need to spin up this instance of this environment. I already exist in this environment. Excellent, I have access to a Postgres instance now.” That's where we want to go with agentic, self-replicating infrastructure. That's your loop: iterate in production. You continue making changes. If it works, merge it upstream. If it doesn't, throw it away.Jake [00:49:37]: How do you make throwaway copies trivial to spin up and super cheap? The era of “I have an AWS instance with four vCPU and 16 gigs of RAM” is going to get destroyed. If you do that for agents, you need a thousand of those machines. It's prohibitively expensive compared with what we've spent a ton of time figuring out: the atomic unit of deploy, whether you call it isolates, sandboxes, or something else. Only pay for what you use, spin up instantaneously, and close the loop as quickly as possible.Jake [00:50:15]: If the system can self-replicate safely and say, “This is my environment, I'm making these changes,” it can come back with, “Does this look good? This is a new state of infrastructure given this prompt. I think I've solved it.” Then you go back and say, “Actually, it looks different.” It does the loop again. Then you say, “Cool. Apply.”Swyx [00:50:38]: That's retroactively obvious, which is the most useful kind. Any other comments on agent deployment on Railway?Jake [00:50:51]: It's getting better every day. I'm on X or Twitter. You can always yell at me about the parts not working as well as they should, because plenty of things should work way better.The New Serverless: Stateful, Long-Running, Pay-for-What-You-Use LinuxSwyx [00:51:04]: At this stage, when people want massively or embarrassingly parallel compute, they usually talk serverless. I feel like there's a new serverless compared to the previous five years of serverless. You're in that new bucket. Do you have comparisons or philosophical differences you want to call out?Jake [00:51:31]: It's somewhere in between. It's the ability to run stateful, long-running workflows or executions.Swyx [00:51:42]: Vercel has Fluid Compute, Cloudflare has some container thing, Google has App Runner and others.Jake [00:51:55]: That's where everything is roughly going, and it's why we've been working on this for six years. We believe users need access to a computer: a box that speaks Linux. They need to deploy what they want. Other systems change the surface area of what you can build. For us, users need a computer and need to deploy anything they truly want. That's why we've focused on the primitives: network, compute, storage. If we give you those and expose them so you can run things indefinitely, that's where we believe it's going.Jake [00:52:43]: Twitter has no nuance, so everyone says “servers” or “serverless.” It's always somewhere in the middle: I want to run it for a long time, but I don't want to provision the resource statically or pay for things I'm not using. That's been our thesis from day one: pay only for what you use, run it indefinitely, and it is full Linux.Swyx [00:53:12]: That's why I like the naming of Fluid. It's fluid. Flexible.Heroku, Focus, and Carrying the Torch Without Becoming the PastSwyx [00:53:18]: Another milestone is the Heroku official deprecation. You're one of the presumptive new Herokus. “New Heroku” has been a category for as long as I've been in developer tooling. It's finally happening. What was that like? Any behind-the-scenes of, “This is the moment”?Jake [00:53:42]: You have people where you're like, “You were running stuff on here? You, as this company?” It's crazy that names you would know are running on it and now coming to us saying, “We want to move a lot of this off.”Swyx [00:54:00]: Any behind-the-scenes on why Salesforce let Heroku stagnate?Jake [00:54:05]: I can only guess. It's hard when it's not your business. Salesforce's business is to build a great CRM. That's their focus. Then you acquire a compute business as an offshoot. A lot of early Meta people talk about focus. Boz has a write-up about how in the early days of Meta they had no money, so they were forced to focus. Then they turned on the money tree and had no reason not to split their focus.Jake [00:54:52]: But that dilutes your product. You get offshoots where you ask, “Is this the focus of the business?” If it's not core, it languishes. A lot of companies get in trouble when they split focus because they're fighting a multi-front war, not just externally but internally for alignment. Where are we going? What are we doing? What is our purpose?Jake [00:55:24]: If you're Salesforce-built and mission-driven, you want to work on Salesforce. Heroku is off to the side. It's not core to the business. Getting resources, budget, focus, and alignment internally becomes hard. It was a matter of time.Swyx [00:56:06]: Kudos for them to call it out instead of leaving it unknown.Jake [00:56:12]: Their release was a little odd. They called it out, but they didn't say they were shutting it down. Behind the scenes, I think they issued messages to people saying they should close accounts and that they were going to deprecate and remove things over time.Jake [00:56:30]: It's crazy because some of my first deployment experiences were on Heroku. You start with dragging things into an FTP server, then you try to get a deploy working, and then it's Heroku. It was the on-ramp for us. But the wheel turns. New things emerge. We're happy to carry the torch for a lot of that. But we don't want to be the new Heroku. We want to be the way people build and deploy software, and ultimately the way people monetize software over time.Swyx [00:57:19]: It's still a big crown to be the new Heroku. There are 50 companies that fought for that.Jake [00:57:23]: Everybody is holding some portion of it. We're happy to support people and companies. The platform works differently. The game loop is similar, but we've been dogmatic about where these things are going: primitives, agents, fan-out. Some things fit; some workflows need to change. We have an approximation of Heroku pipelines with the environment system. It's exciting. We've got a ton of people we can support, and it's growing a lot.Temporal, Workflow Engines, and State MachinesSwyx [00:58:12]: I have one more technical question about Temporal. I've sold my shares. You're a power user and one of our earliest customers. I met you through Temporal. You built on Temporal. You have complaints. This may be the most neutral and informed conversation anyone will hear about Temporal without someone working at the company.Jake [00:58:39]: That's fair. I've used Temporal for almost 10 years because of Cadence at Uber.Swyx [00:58:52]: Give people a sense of what Cadence was at Uber.Jake [00:58:57]: Cadence was the precursor to Temporal. It powers trip actions, rides, when you rent a Jump bike or scooter or car. You're running workflows for a period of time and saying, “This ride will run indefinitely until it finishes.” You attach information: you paused in this zone, so add this charge to the bill. When you end the trip, the workflow is done. That experience was powered by Cadence at the time.Swyx [00:59:34]: I used to say it's like programming the entire user journey top-down as one function.Jake [00:59:39]: It's a powerful idea and important. It's also important for the next phase of the agentic journey. You want an agent to do a specific task, be complete or incomplete on that task, and move on to the next thing. You need a way to manage workflows dynamically.Jake [00:59:59]: Temporal was always great in theory, and great when you got it working the way you wanted in production. But it required you to model the entire journey in your head. If you didn't, you could cause issues where replaying the state of the workflow causes non-determinism.Swyx [01:00:25]: Because it works on deterministic workflow history.Jake [01:00:28]: Exactly. I describe it as a jet engine. If you know how to operate it and run it, it's great. But you can't hand it to people trying to build complicated things if they don't have the whole state in their head.Jake [01:00:48]: We run our whole deployment pipeline on top of it. That's a reasonably complicated workflow: pre-commit hooks, signaling, queuing, and all the rest. We ran into the same thing at Uber. As you express a large workflow, it gets more complicated, with more states in the state machine that you have to map back to the workflow.Swyx [01:01:15]: It's a lot of ifs.Jake [01:01:16]: Exactly. At Uber, we built a system for doing the state machine and testing it. We've started to build some of those things here because it's grown heavily. It's not quite love-hate. When it works well, it works super well. But if someone who doesn't have full context puts something into the system that invalidates state or causes non-determinism, or spins off a ton of activities, you have to keep track of underlying SRE knobs like activity slots. Those should scale with memory, vCPU, and so on. It becomes a bear to scale.Swyx [01:02:10]: You need a capable sysadmin running things behind the scenes. If you moved off, what would you do?Jake [01:02:19]: We'd build our own workflow engine. We have a few internally that we've worked on.Swyx [01:02:27]: This is one of those classes of things you typically wouldn't vibe code, but I'm wondering if you can.Jake [01:02:33]: I still don't think you should vibe code it. You still want to run decent tests to make sure it works.Swyx [01:02:39]: Timo didn't invent that from scratch either. There are libraries you can run. On top of that, it's just a state machine that you have to map out. Ultimately, you define the instructions you want and run them through a state machine.Jake [01:03:00]: It's very doable. Workflow stuff is interesting. Restate is doing neat stuff here.Swyx [01:03:10]: You're tied into JavaScript. Are you a JavaScript maxi?Jake [01:03:13]: Internally, we have TypeScript, Rust, and Go. We don't add more languages. Actually, we have a little C because we write BPF code and hooks. But those are the languages.Swyx [01:03:28]: Is this for sidecars?Jake [01:03:32]: No. It's for the networking stack, volumes, and things like that. We use TypeScript a lot because it powers the dashboard, but we're moving a lot of workflow stuff off the dashboard stack and into the infrastructure stack.Railpack, Nixpacks, and Content-Addressable FilesystemsSwyx [01:04:00]: Cool. Any other technical infrastructure stuff? Railpacks?Jake [01:04:07]: We built an engine for determining dependencies based on source code. It's called Railpack. We built the first version, Nixpacks, on top of Nix, and then we moved.Swyx [01:04:17]: People have been trying to get me to adopt Nix and NixOS for four years. Is it ever going to be a thing?Jake [01:04:23]: I don't know. We're excited about it, but it has pain points. Think of it as a stack of versioned binaries at specific slices in time. If you want version X and version Y, you bloat the package space, which blows up image size and makes real-world workloads difficult.Swyx [01:04:53]: But you content-address it and cache it. In theory, there are optimizations.Jake [01:05:00]: In theory, yes. But with a large enough user base and disparate enough machines, you run into a problem Meta described in the XFAAS paper, their internal serverless system. It becomes difficult at scale unless you break out specific runtimes.Jake [01:05:24]: We didn't want to do that because we wanted to truly allow you to deploy anything. That was our initial thing with Nix. But we've moved toward interesting work around content-addressable file systems that can lazy-load anything from any point and page it into memory.Swyx [01:05:48]: Amazing.Jake [01:05:49]: The future is very bright. It's crazy, and it's going to be nuts.Coding Agent Spend, Roadmaps, and Token ROISwyx [01:05:54]: Founder journey stuff?Alessio [01:05:56]: Your cloud usage: you tweeted you're going to spend $300K this month?Jake [01:06:01]: I think we got to $200K.Alessio [01:06:02]: Coding agents?Jake [01:06:03]: Yeah.Swyx [01:06:04]: Across the company?Alessio [01:06:05]: You only have 35 people, so I'm sure they're not all spending $10K a month. What's the distribution?Jake [01:06:10]: I think I'm at about $25K. We have power users all the way down. We came back from winter break, and I basically said, “If you're writing code by hand, you're doing this wrong.” The tools are good enough now that you can move extremely quickly. There are issues and pain points, but you should be reviewing the code you are writing instead of writing it by hand.Jake [01:06:40]: Architectural patterns matter more now than ever, but you shouldn't spend your time generating code you would write. If you know how to write it, ask the agent to write it and reconcile it until it looks like you would have written it yourself.Jake [01:06:58]: People misconstrue my propensity to push people toward agents as connected to our growth and some reliability bumps. They're not necessarily related. The tools are good enough to move extremely quickly and build things way larger than you could before.Jake [01:07:19]: To the earlier point about cooling data centers in space: I don't know. But with software, you can ask, “How would I build block storage from scratch? How would I do these things?” I have ideas because I have history and have read papers. Let me work them out and build massive test benches with thousands of tests, because those are now free to author. If you're not using AI systems to speed-run your roadmap and reconcile your existing system onto the future, you're missing a large point of what's happening.Alessio [01:08:12]: What's the path to spending $3 million a month? Is it bound by ideas and things customers can absorb?Jake [01:08:19]: For most companies, it's bound by deployment at this point. That's why we've seen a massive boom in users and companies, from Fortune 50s down, asking how to get developers to move faster. You'll probably hit your CFO before any technical limits because they'll look at the eye-watering amount of money spent on tokens. Inference costs have to come down, but we're inference constrained now. There will be price discovery around what makes sense for an org to adopt.Jake [01:09:06]: I think you'll end up with the F1 driver concept. If someone is really adept at these things, it makes sense to put them in a $3 million car. If they're not, it probably doesn't make sense. You'll take a few people and say, “You can drive the F1 car. We need to go in this direction. Figure out if it works and prototype it.”Jake [01:09:33]: We've done some of that and vastly accelerated our roadmap. We thought we'd ship something in a few years; now we can probably ship it in a few months because we validated it and don't have to build it incrementally. We can skip steps and move toward our vision.Alessio [01:09:58]: A lot of people are realizing the roadmap doesn't always have a business impact, so they say tokens are too expensive. But if your roadmap were built to make more money by the time you built it, you'd have token pricing for it, the same way you do with sales. You'd spend a billion dollars on sales if you knew you would get $2 billion of revenue.Jake [01:10:19]: Exactly. A naive way to measure this is the percentage of tokens that end up in production. If you can measure impact because those tokens end up in production, that's awesome. But the burden of proof will rise. Internally, we have a growing number of pull requests that haven't merged. The question becomes: how do you get this into production? It's about how quickly you can build and deploy software, which is exciting because that's our whole thing.The SDLC Shift: Prompt Requests, Feature Flags, and Safe RolloutsSwyx [01:10:56]: The SDLC is changing. One thesis is that the pull request is dying. It's going to be the prompt request. Beyond that, code review is also kind of dying if you have all the other systems in place. What else is changing about the SDLC?Jake [01:11:19]: The AISRE and the tools to make it happen. AISRE is pie-in-the-sky aspirational. What does it take to get an AISRE? What tools do you need to build?Swyx [01:11:32]: You should expose your tooling to customers at some point. The Central Station command center.Jake [01:11:39]: We have it for template maintainers. Template maintainers can deploy and maintain templates, and they get feedback. We're going to expose those things incrementally.Swyx [01:11:51]: Clustering around incidents. Everyone has a version of that, but I don't think anyone has solved it.Jake [01:11:56]: I won't say we've solved it internally, but it's gotten so good that we can see incidents forming pretty quickly. At some point, those will be things either someone else builds or we build. We've always built things purpose-built for us. If it makes sense to make it useful for users, monetize it, or turn that loop into a profit center instead of a cost center, we want to do that.Jake [01:12:28]: Pull request is definitely dying.Swyx [01:12:29]: Do you do first-party feature flagging and incremental rollout stuff?Jake [01:12:34]: We have a feature-flagging engine we built internally and will eventually roll out.Swyx [01:12:38]: I don't see it as a user. How come you didn't give us what you have?Jake [01:12:43]: We have to beta test it. We care a lot about the quality of the things. There's plenty we've used internally that doesn't make it all the way through the journey because it fails. It works for one service but not multiple services. We'd have to build it for multiple services and know that if we released it, we'd rebuild it again and again. Some things are worth that, but many inform the roadmap.Jake [01:13:18]: We don't want to dilute the experience by saying, “This works, but only for this service,” unless it's a core initiative. Over the next few months, we'll roll out things that work for a single service, then multiple services, then multiple services across the environment. You have to be deliberate. Otherwise you create broken disparate experiences and support load because people ask how to use the feature.Jake [01:13:52]: It's the earlier expansion and compaction pattern. You expand the company to get features, then compact and smooth them out so the experience is stellar. You told me in the hallway, “It's gotten so much better.” Internally we're saying, “This part really sucks. We need to make it significantly better.”Swyx [01:14:11]: I can attest to that over the last three years watching you build Railway. For listeners, feature flagging is a huge part of Uber culture. So much so that they have too many feature flags and another thing to remove feature flags. Facebook has Gatekeeper. Agents are going to need this. It's fundamental to incremental rollouts. OpenAI acquired Statsig. GPT-5 is routing and flagging through different models.Jake [01:14:56]: It's super important. If the software development lifecycle is going to change because we're doing things 1,000 times faster and 1,000 times more concurrently, what becomes important at scale?Jake [01:15:16]: Before I started Railway, I built a feature-flagging product and tried to sell it. It was an easier version of LaunchDarkly. I ran into a problem: anyone small enough to adopt your technology doesn't care about feature flags, and anyone large enough to need feature flags needs so much scale that you have to build out all the infrastructure. I scrapped it.Jake [01:15:42]: But what is old is new again. Companies are trying to move quickly, but you can't YOLO a vibe-coded thing straight into production. You need to say, “Here's my blast radius, my impact, and I want to shadow it for these users.” Feature flags. You're going to need the tools larger companies built to maintain their structures. Everything gets compressed by 1,000x so everybody can build those structures quickly.Jake [01:16:07]: That's exactly where we are: compressing the software development lifecycle, then expanding it and adding more new things.Cattle, Pets, and Clonable InfrastructureSwyx [01:16:15]: Another term that comes to mind for newer developers is “cattle, not pets.” People treat production like a pet. It has a name. You baby it and keep it alive. With cattle, you can mass farm, roll out, portion parts out, and kill them.Jake [01:16:37]: I think that might change. You can move toward having pets as long as you have a cloning machine for your pets.Swyx [01:16:52]: Yeah.Jake [01:16:52]: If you can snapshot every single thing at every frame, it doesn't matter if something gets obliterated because you have a snapshot of it. The things we've built right now are designed to block changes from the hermetically sealed DevOps line. You have to write a Dockerfile because you nee

Yann LeCun, Turing Award winner and former Chief AI Scientist at Meta, joins Jacob Effron. The conversation centers on Yann's contrarian thesis that LLMs are a dead-end on the path to human-level intelligence, despite being useful products — because they can't predict the consequences of their actions, can't plan, and fundamentally can't model the messy, high-dimensional real world. He unpacks his alternative architecture, JEPA (Joint Embedding Predictive Architecture), which learns abstract representations rather than generating pixel-level predictions, and explains why this approach is essential for robotics, industrial applications, and any system that needs to operate beyond the substrate of language. Yann also reveals the real story behind his departure from Meta (he had zero technical influence on Llama, contrary to public narrative), the genesis of his Tapestry project for sovereign open-source AI, why he believes LLMs are intrinsically unsafe, where he diverges from his fellow Turing laureates Hinton and Bengio, and why he predicts the industry will recognize the paradigm shift by early 2027. Throughout, he offers candid reflections on the tension between research and product at major labs, and why he intentionally headquartered AMI Labs in Paris with zero Silicon Valley VC money.   (0:00) Introduction  (01:45) Why LLMs Aren't the Path to Intelligence  (07:51) AMI and World Models  (12:07) The JEPA Architecture Explained  (15:55) Problems with Robotics Models Today  (20:37) Silicon Valley Herd Behavior  (28:18) Tapestry: Sovereign AI for the Rest of the World  (35:49) OpenAI Is the Next Sun Microsystems  (40:51) Why Yann's Views Diverged from Hinton & Bengio  (44:32) LLMs Are Intrinsically Unsafe  (58:00) Why Yann Left Meta  (1:00:26) Reflections on FAIR  (1:12:11) Advice for PhD Students   LeWorldModel Paper: https://arxiv.org/abs/2603.19312   With your host:  @jacobeffron  - Partner at Redpoint

Special discounts up for AIE Melbourne (LS discount) and AIE World's Fair (group discounts up to 25% - CFPs still open for Autoresearch and Vertical AI) Cya there!Abridge did not start as an “GPT wrapper”. It was founded in 2018, years before the Cambrian explosion of AI application layer companies. OpenAI launched ChatGPT publicly on November 30, 2022 and by then, Abridge had already spent years doing the unglamorous work of building trust for one of the highest context, most important workflows in healthcare: the conversation between a patient and a clinician.Abridge's original wedge was clinical documentation. Listen to the visit, generate the note, reduce the clerical burden, and let clinicians spend more time with patients instead of the EHR. By focusing on how doctors actually document, how health systems actually buy, how EHR integration actually works, how clinicians verify outputs, and how missing context during a visit turns into downstream friction across billing, prior authorization, quality, and follow-up, the adoption of LLMs became a force multiplier on a workflow already optimized for sensitive context gathering.The company has scaled fast: Abridge says it is projected to support 80M+ patient-clinician conversations this year across 250 large and complex U.S. health systems, with support for 28+ languages and 50+ specialties. It raised $300M at a $5.3B valuation in June 2025, after a $250M round earlier that year.Today, Janie Lee and Chaitanya “Chai” Asawa of Abridge join us for another crossover pod with Redpoint's Jacob Effron (who is on the board of Abridge) to dive into how Abridge is building the clinical intelligence layer for healthcare starting with ambient documentation, then expanding into clinical decision support, prior authorization, payer/provider/pharma workflows, and eventually real-time agents that act before, during, and after the patient conversation. We go inside the product, data, infra, evals, workflow, privacy, and org design choices behind bringing AI into one of the highest-stakes enterprise environments from 100M+ medical conversations and specialty-specific evals to real-time alerts, EHR integration, de-identification, clinician-scientist teams, and why healthcare may solve some of the hardest AI problems first.We discuss:* Why Abridge started with clinical documentation, “pajama time,” and saving clinicians 10–20 hours a week* The transition from ambient scribe to clinical intelligence layer: save time, save money, and save lives* Why conversations between patients and clinicians may be the most important workflow in healthcare (patient visit summary feature)* Chai's “healthcare-coded Glean” framing: context is king, but healthcare raises the stakes on safety, evals, and rollout* Why Abridge wants AI to feel like “air conditioning”: always in the background, but only interrupting when it truly matters* The prior authorization example: turning a denied MRI weeks later into real-time guidance while the patient is still in the room* Why payer policies, EHR data, medical literature, and hospital-specific guidelines make the problem hard, and also create the moat* How Abridge thinks about ambient form factors: mobile, desktop, in-room devices, nursing workflows, multimodality, and future AR* The multi-sided healthcare customer: CMIOs, CFOs, CIOs, clinicians, patients, payers, and pharma* The hardest AI problem at Abridge: high-quality, low-latency, low-cost real-time support in a high-stakes clinical setting* When Abridge uses frontier models vs proprietary models, and why its unique data from medical conversations matters* Why “every agent is a coding agent underneath,” and how the EHR can be thought of as a filesystem for healthcare agents* How Abridge approaches personalization across individual doctors, specialties, and health systems* Why “AI slop” is AI without context, and how edits, memories, and clinician preferences create a data flywheel* Abridge's eval stack: LFDs, LLM judges, in-house clinicians, third-party evaluators, specialty-specific evals, and progressive rollout* HIPAA, PHI, de-identification, one-way anonymization, customer contracts, and learning from healthcare data safely* What changes when you operate at 100M+ conversations: reliability, cost, post-training, model routing, and infrastructure optimization* Why the same clinical conversation can serve doctors, patients, payers, pharma, and future clinical-trial workflows* How Abridge works with EHRs, and why deep interoperability is table stakes for clinician adoption* Why healthcare AI has regulatory tailwinds, why 80/20 does not work here, and why high-stakes domains may drive AI forward* Why Abridge embeds “clinician scientists” into product and eval teams* What Chai learned from Glean about search, quality, and durable AI infrastructure* Why the future of AI infra may look like context layers, event-driven systems, Kafka, Temporal, sockets, CRDTs, and tools built for humans* Why Janie changed her mind on “PRDs are dead,” and why crisp written clarity matters more in complex AI products* How Abridge uses Claude Code, Cursor, and coding agents internallyAbridge:* Website: https://www.abridge.com/* X: https://x.com/AbridgeHQJanie Lee:* LinkedIn: https://www.linkedin.com/in/janiejleeChaitanya “Chai” Asawa:* LinkedIn: https://www.linkedin.com/in/casawaTimestamps00:00:00 Introduction and what Abridge does00:02:05 From ambient documentation to clinical intelligence00:04:04 Clinical decision support and context as king00:06:57 Alert fatigue, proactive intelligence, and prior authorization00:12:36 Ambient AI form factors and healthcare customers00:16:59 The hardest AI problems in healthcare00:18:26 Frontier models, proprietary data, and model strategy00:21:07 The EHR as a filesystem for agents00:24:03 Personalization, memory, and clinician preferences00:30:40 Evals, LLM judges, and progressive rollout00:36:47 HIPAA, de-identification, and privacy00:39:21 100M conversations and operating at scale00:44:10 EHR integration and the clinical intelligence layer00:46:39 Healthcare regulation, latency, and high-stakes AI00:50:11 Clinician scientists and long-tail quality00:53:04 Lessons from Glean and durable AI infrastructure00:57:03 The future of agentic healthcare workflows00:57:34 PRDs, product clarity, and building serious AI products01:03:11 AI coding tools at Abridge01:04:06 OutroTranscriptIntroduction: Abridge, Clinical Intelligence, and the Latent Space x Unsupervised Learning CrossoverSwyx [00:00:00]: Okay. This is a special crossover Latent Space Unsupervised Learning pod.Jacob [00:00:07]: Very excited to do this.Jacob [00:00:08]: At this point, we get together once a year.Swyx [00:00:10]: Once a yearJacob [00:00:11]: And this is a fun occasion to get to do it on.Swyx [00:00:13]: I really wanted to talk to Abridge but I felt very underqualified because healthcare is not something we cover very intensely. It just so happens that Redpoint's our big investors and supporters of Abridge.Jacob [00:00:27]: Anytime you want to have a portfolio company on your podcastJacob [00:00:29]: Please, by all means.Swyx [00:00:31]: So we'll introduce our guests. Chai and Janie, welcome to the pod.Janie [00:00:34]: Thanks for having us.Chai [00:00:35]: Thank you.Janie [00:00:35]: We're excited to be here.Chai [00:00:36]: Thank you.Swyx [00:00:36]: So for listeners, what do you guys do, just to situate you guys in the company?Janie [00:00:42]: Abridge is a clinical intelligence layer for health systems. We really started with documentation and building for clinicians and as we think about reducing the burden that clinicians have, they're spending 10 to 20 hours a week on documentation. There's a massive doctor shortage in the country. We also think that conversations between patients and clinicians are probably the most important workflow in healthcare. It's where care is given and received but if you think about the 20% of our GDP that goes towards healthcare, almost everything is a derivative of that conversation, whether it's the claim, the payment, the actual diagnosis given, the treatment. And we've started with a conversation to reduce the burden for doctors on documentation but we're really excited about the path ahead as we become this broader clinical intelligence layer.Chai [00:01:34]: I'm Chai. I work on clinical decision support at Abridge.Swyx [00:01:37]: Yes.Chai [00:01:37]: And so as Janie said, we're uniquely situated where we started off with the clinical note. What I'm really excited about and where we're expanding towards is what are all the things you can do before the conversation, during the conversation and after the conversation if you did have access to all the context about patients, payer guidelines, medical literature and put that together and to serve, how healthcare could look fundamentally different.Swyx [00:02:01]: And that's the context engine that you guys have?Chai [00:02:04]: Yes.Swyx [00:02:04]: Is that what it's called? Okay.Swyx [00:02:05]: So historically, as I understand it, the company started in 2018. A lot of people would be familiar with the AI voice notes form factor that doctors would be “Well, do you consent to being recorded?” It replaces handwriting and what have you. But it sounds like more recently there's been a big transition in the company. Tell me about the broader transition.From Documentation to Clinical Intelligence: Save Time, Save Money, Save LivesJanie [00:02:26]: So from a transition perspective, we really think about our journey as The first act was: how do we help save time? And that's where a lot of that original product was.Swyx [00:02:37]: By the way, one of those interesting statsSwyx [00:02:39]: On your landing page was, doctors spend time after hours.Janie [00:02:43]: They call it pajama time.Swyx [00:02:44]: Why is that pajama time?Janie [00:02:46]: Doctors after work in their pajamasSwyx [00:02:48]: In their pajamas. OhJanie [00:02:49]: At home are just writing and catching up on their notes every day.Janie [00:02:53]: Some of our favorite customer love stories, we have a Slack channel called Love Stories. We have clinicians telling us, “Abridge has helped us, from retiring early or we're now finally able toJanie [00:03:06]: go home and eat dinner with our kids for the first time.”Chai [00:03:08]: Save the marriage in some cases.Swyx [00:03:10]: One of the quotes was “We're not divorcing anymore.”Swyx [00:03:12]: I'm asking, “Why?”Swyx [00:03:14]: Because they're working too much.Janie [00:03:16]: But, in terms of where we're going and where we're expanding, we really think about our second and third acts around how do we help health systems save and make more money. Health systems are operating with record-low operating margins. It's getting harder and harder to serve patients and they have regulatory, some tailwinds but also a lot of headwinds coming their way and AI is ripe for helping on the saving and make-more-money piece. And then ultimately, how do we help save lives? The fact that our software and our product is open millions of times a week before, during and after a patient walks in the room, gives us massive opportunity with products like clinical decision support, which Chai is building but so many others to improve patient outcomes and probably one of the most important workflows and problems to be going after right now.From Glean to Healthcare: Context Is KingJacob [00:04:04]: One thing that's interesting, Chai, is you came over to Abridge from Glean and clinical decision support, which for our listeners is, in the context of a visit, helping a doctor figure out the right type of care. It's really a search problem in many ways, going through lots of different data sources. Very analogous to your previous role as one of the earliest engineers over at Glean. I'm sure a lot of our listeners are curious what's similar about the problems that you're going after now and what feels different, now that you're in healthcare.Chai [00:04:33]: Very similar. Taking a step back, with every wave, there's a lot of very similar patterns that happen across different products. A lot of social networking products look the same. A lot of credit-based products look the same. And we're seeing that very similar in the agent era with many companies, of course, in Redpoint's portfolio and so forth. And the key insight between both companies is that you have amazing models but context is king. Context is what puts them to work. So I see it in a lot of ways, a lot of similarities in this is a healthcare-coded version of Glean but the differences are really interesting. A couple things that come to mind. First and foremost, the rigor of the setting we're in. The downside risk is extremely high here in healthcare. It can be fatal in some cases. You prescribe something that the patient is allergic to for example. Whereas at Glean, it's “Oh, you got the question wrong.” It wasn't the end of the world in most cases. And so what does that mean? That shapes our evaluation strategy, both offline evaluation, progressive rollout and there's a lot more we could go into there. Second thing that comes to mind is, vertical versus horizontal. In both cases, there's a large variance but when Glean is, it's a much more horizontal company, there's a variance of personas, companies that you're working with. We also have a variance of personas, different types of specialties, different hospital systems. But the variance is a little more narrow. So from a product perspective, you're able to focus far more, especially when you have a maturing technology and you're building new products that never existed before. It lets you go after them much more easily and especially in healthcare where so many problems were solved with labor and process, that it's extremely ripe for AI to keep helping augment and enable. And the final thing that's really interesting, Abridge specifically compared to many other companies in the AI area, is the modality we started with where we're ambient and we're always listening in the background. And many more AI products will go that way but it's how we started. And that's the greatest form of AI we can create, AI that's seamless. You're not looking at your screen. It's always there. It's always helping you out and being proactive. The Jarvis vision that, every hackathon I went to over the past decade, there was always a Jarvis competitor. But Abridge very much started from the opportunity and continues to go that way.Ambient AI and Alert Fatigue: When Should the Product Interrupt?Jacob [00:06:57]: One thing that is super interesting then from a product perspective is you have this always-on seamless in the background and then you have to decide when you break the wall almost and say, “Hey, clinician, you might not have thought about X,” or whatever it is that you want to do. And in healthcare traditionally there's been this idea of alert fatigue and a million pop-ups and then a doctor just ignores all of them. It's probably a pattern that a lot of builders are thinking through now. How do you think about the right way to intervene or to pop up in a doctor visit?Janie [00:07:26]: It's such a good question. Alerts are notorious in healthcare specifically. Over 90% of alerts are ignored. The first and most important thing is context is everything, as Chai alluded to and I also think about how do we go from being reactive alerting to really proactive intelligence at the point at which it matters most. One thing we like to say is we want our product to feel like air conditioning. It should be in the background just making things better and if there is something that has great clinical risk and we're acutely aware that intervening now and not later is incredibly important, we should decide to act. But if you think about proactive versus reactive, instead of alerting a clinician during a visit when they're with their patient having a pretty serious and sensitive conversation, how do we prep a clinician before they walk into the room with that patient? And so historically, clinicians might have to manually go through charts with a patient that they've had over the course of months or years and they'll try to suss out what are the things they should be doing. You can imagine a world with Abridge. We'll summarize all of the most recent context for you, tell you based on the reason for a visit the patient is coming in for the types of things you should be discussing. And so you're going into that conversation prepped rather than walking in cold to that patient visit and then having this product interrupt you five or 10 times throughout the visit. And there might be times where it's really important to interrupt. We have a product called Prior Authorization and so this is when you may go into a doctor's office with knee pain. They'll prescribe you an MRI and so many of us have had this experience before, where in four weeks you'll get a call saying, “Hey, Sean, that MRI that you were prescribed wasn't approved and why don't you come back in? We'll figure it out.” In a world with Abridge, we might choose to quietly but still alert a doctor in that visit. And alert is probably not even the word we would want to use. Before a patient leaves, we would want to tell the doctor, “Hey, Doctor, before Sean leaves, you should ask him, has he had physical therapy and has his pain lasted for more than six weeks? Because the Aetna plan that he's on in California requires six things. We've already confirmed four of them have been met ‘cause we have all the context. But these two last criteria, if you can address with Sean before he leaves the room, we could guarantee that your MRI is approved before you leave.” And so when you think about clinical usefulness, impact to the patient, there are instances in which if we can catch a doctor while the patient is still in the room, as we think about save time, save money, save lives, we get to check all of those boxes. But when doctors have 15 minutes between visits, we have to be really thoughtful about when it matters.Prior Authorization: Reducing Latency in CareChai [00:10:23]: There's this interesting product opportunity AI has is reducing latency in the world. For example, prior authorization is an example of where care gets delayed and so great AI can reduce that. And the problem with alerts before partially is a technical problem: the quality of your alerts really matters. They're going to get ignored if you get alerts that... Similarly in engineering, where they're noisy alerts that you can't act on. But if you can make really high-quality alerts with both the context, as Janie said, and really high-quality models, then you can create a whole other game.Janie [00:10:53]: And I really like that experience because it starts to tease apart, what makes this so hard and unique. One, to make that prior authorization example possible, think about all the data that you need to have. You need to integrate with the electronic health record to know all of the patient context. Do we have access to your previous labs, previous imaging? And then to match you and to know that you're on Aetna, we have to collect all of the different payer policies and they vary by state. Some of these payer policies live on websites. Some of them live in unstructured 50-page PDF files.Jacob [00:11:31]: I thought this episode wasJacob [00:11:31]: To make sure we didn't scare people from healthcare.Janie [00:11:34]: But when you think about the things that make it hard, it also gives you the moat.Janie [00:11:39]: And then the second is the AI and the model quality we need to be able to hang our hat on. And so the bar, similarly when I worked at Opendoor, I worked on pricing models. Every outlier wiped out the margins of 30 and so similarly here in healthcare, the bar for accuracy is so high. And then I'd say the last is workflow is everything. If insurance companies deploy AI, it typically happens too late and this is when you have the notorious comical examples of AI just fighting each other when it's too late. But if we can pull forward the use of both the AI but also the ability to solve problems when the patient's in the room, you can start to collapse what typically takes weeks or months after your visit, ideally down to minutes or real-time. And it's where healthcare is both very difficult but also extremely rewarding if you can crack it.Product Form Factors: Mobile, Desktop, In-Room Devices, and ARSwyx [00:12:36]: Just to get some baseline on the form factors, because I've seen some videos on your website and stuff. You guys talk a lot about ambient AI. Is it primarily on the phone? Is there any other form factor that people get Abridge in? Is there an Abridge room setup where it's always on? I don't know.Jacob [00:12:55]: An Abridge podcast studio.Janie [00:12:58]: Primary form factor is mobile and desktop. UsuallyJanie [00:13:00]: Clinicians are walking in and out of rooms with mobile but at the end of the day, when they're closing out their notes or wanting to prep for the day ahead, they might use desktop. We have been having a lot of really interesting partnership conversations with a lot of these in-room device companies as you think about the power of multimodality and even more data, as you think about all of what is not captured today. It is fascinating to think about, especially even as we go into building and scaling our nursing product. It's one where nurses constantly, as they're walking in to check in on a patient for two minutes or maybe even 30 seconds,Janie [00:13:43]: Starting an Abridge experience is probably going to take longer than the visit. And so what can we do with in-room devices that are always on starts to raise really interesting and fun product questions.Swyx [00:13:54]: I was thinking, the way in tech companies we have all these Google MeetSwyx [00:13:58]: And other things, we might as well set up entire rooms with just Abridge tech.Chai [00:14:02]: Very much. AR glasses and related form factors are also relevant: how do we bring the information to the clinician in real-time without a screen, while still letting them focus on the patient?Swyx [00:14:18]: Do you think they want that? I'm skeptical of AR, but I'm curious what you've tried.Chai [00:14:26]: Admittedly, it's not a near-term product roadmapChai [00:14:29]: By any means. I'm being far-fetched.Jacob [00:14:31]: There's some sick AR stuff for surgeries.Swyx [00:14:33]: Really?Jacob [00:14:33]: When people are trying to visualize, you're about to make an incision but you want to see, what the cut might look or what the body might look like inside and they can layer in imaging.Swyx [00:14:43]: That's cool.Chai [00:14:45]: At some point in the future.Janie [00:14:46]: But there are a lot of our largest customers and at the largest health systems integrating already and so even as we think about building into it, unlocks a lot of product capabilities.Swyx [00:14:57]: And just to establish the terminology. Sorry, and I know I'm asking basic questions somewhat for myself but also for the audience who might beHealth Systems, Buyers, Clinicians, Patients, and PayersSwyx [00:15:05]: Less integrated. When you say health systems, it's like the Johns Hopkins, the Kaiser Permanentes.Janie [00:15:09]: Mayos, the Kaisers of the world.Swyx [00:15:10]: These are your customers, right? And the outcome that you deliver for them is happier doctors, reduced cost of processing, reduced mistakes. It's weird in a sense that I feel like there's also, a secondary customer, the customer of the customer and I don't know if you — do you think about it that way?Janie [00:15:28]: The other interesting and complex part of building product is we have our buyers, who are the chief medical information officersJanie [00:15:39]: The chief financial officers, the CIOs of these large health systems. Our users today are clinicians but if you think about who downstream is impacted, it's patients. And so as we build, with every product in mind, we think about who we're building for, who the secondary user is and what does that mean either in terms of experience, security compliance, ROI that we have to make tangible. And so like you said, time savings is one of them. But for CFOs, they care a lot more than just time savings. We have to show for every dollar you put into Abridge, because you have more compliant documentation or because you have fewer queries coming from your billing team, we save or add real dollars to your bottom line or top line, are things that we're constantly thinking about because of the dynamic across all three sets of users.Chai [00:16:32]: There's a whole other axis too with the payers and pharmaChai [00:16:35]: as well. Connecting all these three big stakeholders in healthcare isSwyx [00:16:39]: Do the payers ever see your data? Sorry, the payers meaning the insurers, right?Chai [00:16:44]: Yes.Swyx [00:16:44]: They also see Abridge data?Chai [00:16:47]: NoSwyx [00:16:47]: Like the direct integration to you guysChai [00:16:48]: They wouldn't see the raw Abridge data but when you're working together on something like prior authorization, whatever information they need, we'd communicate to them.Jacob [00:16:59]: That's cool. I would love to dig into the AI side. You still have a lot of problems on the AI side. And so maybe to start at the highest level, what's one of the hardest problems you have to solve in AI at Abridge today?The Hardest AI Problems: Quality, Latency, and CostChai [00:17:11]: To make things simple, let's take, building off the prior auth example. So one thing Janie talked about is okay, this data is all over the place and there's this combinatorial explosion of procedures, payer policies and even sometimes different health systems. There can be some cross-product of all of these different considerations you have to take into account. But what's really hard about this problem is doing it real-time in the conversation. So, in any AI product, usually the three KPIs you care about are quality, latency and cost. Now, what we're saying is we want you to do this real-time in the conversation, guiding the clinician. How do we do it in a way that does not break the bank? But we're using — But we also need very intelligent models because you're working with this cross-product of data and this, all this context layer as well. So you need high intelligence and high-quality because you don't want the alert fatigue but you also need to be fast and cost-effective. And so that's where a lot of clever engineering goes. It's okay, without getting into all the details here, can you model these policies in some intermediate representation or other things that you can do that can make this problem tractable? And of course, the Pareto frontier is always changing but we are also trying to do this now.Model Strategy: Third-Party Models, Proprietary Data, and Medical ConversationsJacob [00:18:26]: What implications has that had for what you take off-the-shelf and say, “ what? We don't need to be world-class at X. We'll just take this from the model providers or from some infrastructure player,” and what you're “No, this is where we spend most of our time focused on”?Chai [00:18:38]: This is, the fun challenge in AI?Jacob [00:18:42]: It changes every three months? SoChai [00:18:42]: Of course, with the shifting landscape, we try to be extremely thoughtful on predicting the trends of where third-party models are going and where we can uniquely go. And, sometimes when you talk about AI models, we're the models are just going to get infinitely better. But I don't think... It may be in the grandness of time you could say that but, within every month, every quarter, there's specific ways they're getting better. They're training on a lot more, coding data to be better coding agents, for example. And soChai [00:19:14]: We have to think about where are the things that won't — unique data that we're uniquely training on or to step back a little, where is a proprietary model bringing advantage to us is if it can give higher quality or lower cost and latency for similar quality, very similar to many other companies. And when we can do that is when we have proprietary data. So, for example, we have on the order of eighty million or hundreds of millions now getting close to of medical conversations.Jacob [00:19:44]: It's insane.Chai [00:19:45]: This is a unique data set. And this data set, it's very interesting because this data set is effectively a large part of the trace between the patient and the provider. That's where the quote-unquote debugging happens in healthcare. We have these traces at scale, as in as, our CEOs even called it, an exhaust that comes out of our product. And so when you have these traces, that's how you can train better agents on certain use cases, whether it's your transcription diarization use cases or so on or like note generation models and we can do that much cheaper and faster. But we're always also working with these third-party model providers. We closely collaborate with them and that's how we predict where the trends are going. The thing that I think about a lot is that, I know that the model providers are going to train much more on agentic workflows and so forth, so that's great, so that you have a better agentic harness. But the other thing that's interesting is that the model providers, because a large class of the consumer model providers is healthcare queries, that they might, optimize to train a lot of healthcare data to encode the knowledge in its weights. And this is just a great thing for us as well, where the off-the-shelf models can keep bett-getting better at general healthcare information, such that what our strategy is, we have a constellation of models, we can use something for this, that and, we only care about, at the end of the day, the best product experience.EHR as File System: Agentic Workflows and Real-Time InterfacesJacob [00:21:07]: And, you have, overall capabilities improving. I'm curious, as these models get better, is there something you look at and you're “, three months ago, we really couldn't do that but God, the the latest models really allow us to do it”?Chai [00:21:19]: So here's something interesting that I've, been toying with. So all models are... This wasn't super obvious a year ago but now it's become clear and clear that almost every agent is a coding agent underneath the hood? So you give it whatever file system, it can write its own code and so forth. So when you think about within healthcare and the use case that we have, you can think of the EHR effectively like a file system. It's just — it's a storage of all this information. It's a lot of information there that cannot fit into the context window, at least of today's models and you want to use that context effectively for all these product use cases we're talking about. And so if you have better agents that can, manipulate data, read that data, treat it as a file system as we see they're going and we know model companies are investing this way, then that very directly benefits us.Swyx [00:22:09]: Yeah. Okay, cool. Again, just establishing basic things. But we're going back to the model stuff. I'm really interested in double-clicking more on the real-time, element, which is pretty important for both of you. Is it — Is real-time just batches of every one minute, every five minutes? Is that how we do it? Or is there some more native, genuinely real-time in the sense that OpenAI has a real-time API or Gemini has a real-time API?Chai [00:22:35]: Yeah. Yeah. So today it is more on the on the batch basis but there's interestingChai [00:22:41]: Prototypes that we have that we're still not fully, full time, voice in text out or in that sense. But, can you trigger your models, your agents or agentic workflows, depending on the right times in the conversation?Chai [00:22:58]: And so you can imagine, different techniques to bring this latency down and, you want to bring the feedback loop down as much as you can. And so a lot of clever engineering there without fully... Maybe one day we'll do full voice in and text out, train a model to do something like that.Swyx [00:23:15]: You do — People don't want voice in voice out?Chai [00:23:18]: Now we aren't creating experiences that are, during the conversation, inter — It's almost likeSwyx [00:23:25]: Might be too disruptiveChai [00:23:26]: Too disruptive until, who knows, maybe eventually you could have full voice agents once we — the quality and we improve the comfort of the technology. But right now gra — that change is much more gradual and it's more text focus, text out.Janie [00:23:42]: And so much of currently what our product is trying to do is allow a clinician to focus on their patient and maybe at some point but right now patients, clinicians don't want a third voice, at least in a literal voice in that room. And so how do we be there with all the contacts and information ready at hand when there's the right moment?Personalization: Individual Doctors, Specialties, and Health SystemsJacob [00:24:03]: Jenny, one thing I'm curious about is how you think about, personalization in the product. I imagine, every doctor is a special snowflake in their own way, has their own way they like to do things. There are probably a bunch of different approaches you could take to doing that, both within the model layer itself but then also just with clever prompting or engineering. How do youJacob [00:24:20]: Deliver on that?Janie [00:24:21]: It's such a good question. Personalization is massive for us. We think about personalization at three levels. The first is at the individual, the second is at the specialty level and then the third is at the health system or the organization level. To your point, there are a lot of individual preferences. You-When a note is produced, it almost is a reflection that is so deeply personal of a doctor's work and how they give care. And so do they have preferences on things like style? They might want bullets versus paragraphs, really concise versus comprehensive. They also might have phrases that they really like to use or the templates that they want every note to be structured. And, we see it in our feedback all the time. We want two spaces in between sentences or I refuse to use this tool. And so that's something that we've had to build in. And the tricky part is how do you make sure that stylistic preferences don't interrupt accuracy and quality and that's something that we've really had to refine and hone over time. Second is at the specialty level. A cardiologist note or workflow is going to look very different from a dermatologist workflow.Jacob [00:25:32]: I assume cardiology notes are the highest stakes for you guys, given your CEO is a cardiologist.Jacob [00:25:36]: It's “Oh my God, make sure we get this one.”Janie [00:25:37]: Shiv, our CEO, is still a practicing cardiologist. He rounds once a month. And so, first call when we want just quick and easy user feedback too.Janie [00:25:46]: But, specialties require a lot of personalization, both in terms of what does the product look and so we make sure that as new users onboard, we catch that and the product proportionally reflects that. But also on the back end, evals at the specialty level, they are hard-earned to calibrate and get. What does a really great dermatology note look like? What makes it complete? What makes it compliant and billable is very different than a primary care doctor. And so it's not just about what does the product experience look but on the back end tuning and really deepening our understanding for the specialists. What does great output look like? And that's, a problem that we need to calibrate internally, externally, online, offline but, takes lots of cycles but is necessary in a high-stakes environment. And then at the health system level, for products like clinical decision support, you have health systems who've spent years or decades refining their best practices and they want to know, “Hey, we love your clinical decision support product but how do we embed our own hospital guidelines into them to inform clinicians before, during or after a visit what brest — best practices should look like?” And as you think about, deepening moats as well, when health systems, trust us with that data, allow us to productize it and directly into the clinical workflow, makes us a really great partner to health systems who want to build something that truly meets their needs, their practicing guidelines.AI Slop, Memory, and Product Data FlywheelsChai [00:27:23]: And I want to add onto that. The for the clinical documentation problem, it's very similar to AI writing that doesn't feel like your own and then we call that slop. But the way I describe one framing of slop is like AI without context. But we have all that context and both the clinicians, can have it and can guide it. And so part of the other interesting exhaust for us is, memory is, one of these new systems recordsChai [00:27:49]: Almost.Janie [00:27:50]: And we also have all the edits people make on our product and when you think about a data flywheel and how we get better over time becomes really powerful as a mechanism to just going deeper in personalization.Jacob [00:28:04]: It's interesting. I love this idea of working with systems on the guidelines they built up over a long time. I feel like so many of the best AI app companies today are... The question is: How do you take the expertise that a law firm or a bank has built up over many years and then add that as context and also a special sauce over, a an AI tool? And so seems like y'all are really doing that very effectively.Janie [00:28:24]: We're now starting to have our customers ask, “What are other customers doing?”Janie [00:28:28]: “And how are they doing it?”Janie [00:28:30]: And as we think about having visibility across such a large set of care being delivered right now, a really interesting place we could also partner.Swyx [00:28:40]: I'm just curious. I — This may be a nothing question but, how different are health system guidelines from each other? Don't they all converge to the same thing? And if not, where do they differ?Chai [00:28:52]: At a really high level, they're going to talk about very similar things but the difference is probably in some more of the details. “Oh, you should refer to specialists only when XYZ conditions are met,” or so forth and maybe different organizations have different practices and guidelines around that. But high level, talking about similar things but the details are what, of course, that shapes the context and the decisions you make.Swyx [00:29:15]: And this all goes into the context engine and it might affect the notes but maybe not.Chai [00:29:21]: The — For these local pathways, we're definitely thinking about it a little more for our clinical decision support product.Chai [00:29:26]: So yeah.Swyx [00:29:27]: Which is your stuff, yeah.Swyx [00:29:28]: And then the memory which you raised, let's just tell us more about that. What have you tried in memory? What's the structure of the memory? What works? What doesn't work?Chai [00:29:38]: There's, of course, many different ways you could do memory, where it's okay, can you bake it into the model weights or can you do it in some external store? For us, what's interesting is, of course, when you think the models are rapidly changing, whether it's in-house or third-party, baking into the model weights, sometimes you worry that it could be a little throwaway. And so, how do you... You need to find a way that you decompose the problem, the preferences from the underlying models and so forth. The thing we're right now most both that's easiest to start with and we're excited about is having, a separate store for memory, where you have, for example, a memory sub-agent that's, working in the background, figuring out what are the important parts of the clinician's actions that we want to remember for the long term. And then you can also imagine, other things where in the — you have background jobs that are running that are collating these, memories similar to Sleep, of course and what other pattern, patterns products do as well. Learning over all these action, all the action data we have, again, note edits, the conversations they did and the actual transcripts.Evals: LFD, LLM Judges, and Clinical SafetyJacob [00:30:40]: What about evals? How in the world do you... It is such a complex product surface area. We would love to hear you riff on that and also how has that evolved? I'm sure you've gotten better at it, so any learnings along the way.Janie [00:30:50]: From an evals perspective, we, from day one when we build any new product or feature, we think about, what does good look like? And there are table stakes things like clinical safety but then you start to get deeper into what does good quality look like. And when you go into something like our core product, there's stuff like style and completeness and there's things like does this note become something that can be billable, which is very high stakes for a health system. We have a number of ways in which we get confidence for this. We have, internal in-house clinicians who do what we call an LFD process to give us our very first pass at is this or isn't this a good enough output, look at the effing data.Jacob [00:31:41]: LFD?Chai [00:31:42]: That's why I was smiling. I was “Is Janie going to mention what it stands for?”Jacob [00:31:46]: I was not... There's like a million acronyms.Jacob [00:31:48]: How am I supposed to know that I don't? So “Oh yeah, of course, an LFD.”Swyx [00:31:51]: I've never heard of LFDs.Chai [00:31:53]: It's a bridge for sure.Janie [00:31:55]: I got through three days and then I had to ask someone.Janie [00:31:58]: I thought it was just me that didn't knowJanie [00:32:01]: It's our internal process.Swyx [00:32:02]: But look at the data as a meme in ML, ‘cause you tend to not look at it. You just want to look at number go up.Chai [00:32:06]: Exactly.Swyx [00:32:07]: But yes.Janie [00:32:08]: But so, we make sure we look at the data and then as we think about all of the components of good output, we, one, create LLM judges across all of these and we make sure with annotated data and either internal or external evaluators, we feel like these judges are calibrated. And then depending on the stakes, we also work with in-house and third-party evaluators across all of these before we ship any big change. And the goal is, in terms of evolution, how do you go from this process taking months, down to weeks, down to days? Some of it is, a true science and ML problem. A lot of it's also just, hard operational work. Have you planned ahead in terms of what you need? Have you really optimized the capacity that you need across all of the different specialties you need? Have you gotten a really good sense of which third parties are great to work with for what use cases? This takes a lot of domain, expertise and, lots of mistakes and errors in figuring that out. And so as much of it is an ML problem, so much of it has also been operational gains that are hugely important, where domain-specific expertise is everything.Specialty-Level Evaluation and Progressive RolloutsJacob [00:33:23]: But it's funny, ‘cause I feel like people talk about healthcare like it's one giant market and the reality isJacob [00:33:26]: It's, dozens and dozens of sub-markets. And so it feels like in your evals you have to build that up across the board, probably.Swyx [00:33:34]: And is specialization the primary cardinality at... That's the word that comes to mind.Janie [00:33:40]: Sometimes, depending on the product or the use case. And so if we're making a note improvement or feature for a particular specialty, definitely but we have products that are for nurses. We have products that, are really aimed at making the document or the output a lot more billable. And so we'll want to work with coding teams and not necessary clinicians. And so likeJacob [00:34:05]: Coding meaning healthcare coding.Janie [00:34:06]: Yes. Yes.Jacob [00:34:07]: NotChai [00:34:07]: Yes. I see you.Swyx [00:34:07]: Other kinds.Janie [00:34:09]: But is this output proportional to the work that was delivered? Is there sufficient documentation to justify the amount that a health system may end up charging? And so, specialty sometimes but also domain, very different across all of the different products that we're working for. And building out that network is, not easy and is where a lot of our operational investments have gone into.Chai [00:34:35]: And I view a lot of analogies to self-driving cars here, where, part of it is we really want progressive rollout of features to test in the real world is this useful? Is this going to work? One big difference compared to past lives is before I'd build a product, maybe I'd alpha it and then I'd like GA it the next week, ‘cause I'm “Go, move fast, ship,” and whatnot. But the mentality is like you... I want to make contact with the reality as quick as possible but I want a progressive rollout. Because as much as I get as large of an offline eval set, I want the distribution of that to match real-life distribution. And over time, by rolling out early, similar to Waymo has a tagline, “The world's most experienced driver,” another thing that can, at least linearly increase for us is, both the size of our evaluation offline and online, that and it all feeds back.Janie [00:35:25]: Something that's been earned over time, speaking of evolution, is just the trust we've gotten with customers. Historically, a lot of these health systems, when they bring on new vendors, their release cycles are quarters, sometimes twice a year. We've gotten our customers onto monthly release cycles, which is pretty fast for health systems but what is more exciting over the last, call it, few quarters, has been, a subset of our customers have said, “We want to innovate with you. We trust you,” and we have a pretty, decent chunk of our customers who say, “We'll develop with you outside of these monthly release cycles. We have a higher tolerance. We know that the stakes are very high but we want to be the first ones using these products, giving you feedback.” And so for a pretty substantial set of our customers, we've been able to convince them to be able to ship, in this gradual way before GA. Something we talk about a lot internally is, trust is earned in drops, earned in buckets and so we still can't do what I used to do when I worked at Loom. We had 30 million users. I'd just be, rolling out experiments left and. The bar is still quite high for iterative rollout but because of the trust we've earned, we're able to learn at pretty high volume very quickly.Privacy, HIPAA, and De-IdentificationSwyx [00:36:45]: Your scale is still pretty huge.Swyx [00:36:47]: One thing I want to... We were going to go into scale? In a sec. One thing I wanted to call up, follow up on evals, which, again, just coming from a generalist engineer point of view, just thinking through what would people be scared of in doing this, the privacy and HIPAAJacob [00:37:00]: Elements of this. I have zero experience in that. What do you have to do? What is surprisingly not that bad?Chai [00:37:06]: So one thing that's really important here from a compliance perspective is very much that any of the data we use needs to be de-identified, any real-world data we use as a basis of online eval sets we're learning from. And so you have to — And there's, very clear, government guidelines, what counts as PHI. And so we've even have built models that can take, for example, a clinical transcript and remove all the key PHI indicators and so you have a scrubbed/de-identified version. And then once you... And so one thing that's important is first you've got to get confidence in that model in the first place? And prove that out. Because, now you have, multiple probabilistic systems on top of each other.Chai [00:37:46]: But once you have that, then you can train on it use it for evaluation and so forth, provided one of the cool things also that you can do from a business side is the right data contracting as well with your partners.Jacob [00:37:57]: Is the anonymization one way? Once it's done, you cannot undo it? Or is there someoneChai [00:38:01]: YesJacob [00:38:02]: Who holds the master key that can... Yeah, okay. So it's one way.Chai [00:38:05]: It's one way. Yeah.Jacob [00:38:06]: That's how it works. I just wanted to... Because, there's a lot of this, learning from feedback and everything that, you would want to debug more but you can't because you just physically don't allow yourself to.Janie [00:38:17]: Some of it's also written in our customer contracts in terms of who can or can't access PHI data, how long do we retain it,Jacob [00:38:27]: Very goodJanie [00:38:27]: Before it gets de-identified. And so we have a pretty high bar for who can access that PHI data, just to make sure that we always respect our customer data and privacy. But that's something that we partner with our customers on too, to make sure that as we want full, as close to precision as possible in that qualityJanie [00:38:48]: We can still use it.Jacob [00:38:50]: But it'll be fascinating to see how that space evolves? Because you think about, I used to work at a company that, did a lot of healthcare data in the cancer space and if you asked, the average cancer patient, “Hey, do you want people, do you want other patients to be able to learn-”Chai [00:39:03]: Take it.Jacob [00:39:03]: “... Learn from your experience?”Chai [00:39:04]: Take it all.Jacob [00:39:05]: They're “Please.”Jacob [00:39:06]: “I'd love, nothing more than for other people to be able to learn fromJacob [00:39:10]: The experience that I had.” And so in the past it was a lot harder to do that learning. But with this technology, that might really be practical and so it'll be fascinating to see how that continues to evolve.Chai [00:39:21]: There's so much in our data set of 100 million conversations.Chai [00:39:26]: You can imagine things like insights that you can give to the clinician. How could you, oh, how could you have reacted to this? In coaching or insights around, which treatments are effective or, like... Because you have this, again, this data source that was never captured before but that's, where, intuition or experience is created from, going back to this idea that the conversation is the agent of truth.Operating at Scale: Reliability, Cost, and Token EfficiencyJacob [00:39:46]: Back to the 100 million conversations, I feel like you have this insane scale that maybe only a few other AI app companies have and everyone else dreams of. So not everyone has had to confront this yet but maybe just talk about some of the challenges of operating at that scale and what, our listeners have to look forward to if they ever get to this level of scale.Chai [00:40:05]: At large and larger in scale, so of course there's a general, infrastructure reliability. When you... In any given startup, you're building the plane while it's flying. So there's some notion of that. But what gets interesting on the AI and ML side for sure is this, as you get at more and more scale, so one, you have the data to first and foremost do this. But, you start thinking about costs or infrastructure in a whole different way at scale versus, a prototype.Chai [00:40:34]: You can use the most expensive model, you can burn as many tokens as you want but when you're doing 100 million conversationsJacob [00:40:41]: Token max on leaderboards are less upsetting than that context.Chai [00:40:45]: . When you're doing that and so that comes for we have the data and we also have the team that's able to post-train based on this and you can optimize for efficiency, especially in areas where you believe that maybe a lot of the quality headroom is less so and you don't expect the other off-the-shelf models to go that way, such that you want to do, efficiency maximization, in terms of compute and tokens.Jacob [00:41:08]: I feel like you guys live in the future in some way where most use cases today are really just in use case discovery mode, where it's “God, I really hope I can find something that can get to scale,” and so you're always going to use the most powerful model. And then the few things that do get to this level of scale, you start to do those optimizations.Chai [00:41:22]: It's a natural trajectory where it's like zero-to-one, we're not talking about any of these optimizations.Chai [00:41:26]: But when maybe we're in the one-to-100 or so forth, then we're in optimization mode and, what works out really well is you've got all this data from zero-to-one that lets you do this.What Comes Next: The Conversation as the Shared Healthcare PlatformJacob [00:41:36]: That's fascinating. I feel like one thing that's so interesting about the Abridge footprint is that you're in the doctor-patient visit in real-time. I always like to say, there's like probably 50 years' worth of product you could build on top of that. What gets each of you, I don't know, what are you most excited about building, either in the short term or medium term or even, long down the line?Janie [00:41:53]: Something that I get really excited about is that the same conversation can serve so many stakeholders. If you think about the conversation, a doctor needs to know what is the documentation, how do I make sure that this fully represent the care I gave? A patient needs to know, “What the heck just happened? This was really overwhelming. What are my next steps?” A payer needs to know, was this the proper and appropriate care given? A pharma company might want to know why isn't this drug being properly used or is there a good candidate for this clinical trial that I'm about to run? And where I get excited is that our product and our platform and our infrastructure can be the same product across all of those things and start to what's today, separate, very expensive, complex systems that serve each one of these stakeholders in very different ways, start to collapse all of that into a singular platform that enables not just more efficiency across the board but also better outcomes for everyone. And, all of us experience healthcare in probably very painful ways and knowing that there is a world in which we can simplify a lot is really exciting to me and it all starts with the conversation.Chai [00:43:15]: It's interesting. Of it very similar to going back to the KPIs that any AI product cares about. How do you increase quality of care? How do you reduce latency to care? And how do you reduce costs? Which is a huge, in healthcareJacob [00:43:28]: They call it the triple aim in healthcare.Chai [00:43:30]: But very similar to building AI products and the thing that really excites me is when we talk about that latency piece, we talked about one example earlier of prior authorization, can you reduce the latency to care? But you can imagine so much more. Oh, as soon as the lab value gets updated, do you have like a background agent that, kicks off and uses all the context to be “Oh, hey, the patient should do this next,” for example. And of flagging that to the clinician who's always in the loop but reducing that latency, to care. And then you can imagine this is much further down the road but it's like even connecting that to the direct patient and the consumer. And so how can you, how can you build a bridge to all of these things?EHR Partnerships and the Clinical Intelligence LayerJacob [00:44:10]: Very cool. The connections piece is just an ever-growing thing. And one of the key partners is the EHR and I wonder what that relationship is like. Will they, look at this as, something that is valuable enough that they want to own someday?Janie [00:44:29]: Our partnerships with the EHR is, we know that we have to be extremely close partners with all the EHRs who we partner with. Being able to not only pull and push all of the data into the right places is, not only table stakes, if we can't do that, health systems don't want to use us. The second and the reality of today is clinicians spend a lot of their days in the EHR. So much of what allowed us to win in the largest health systems was pretty direct and, very close partnerships with some of the largest electronic health records that allowed us to pull and push data with APIs that weren't ready out of the box. And clinicians want to save clicks. Anytime we introduce a new product that, adds two clicks for them in their day, they're “We're not going to use it.”Janie [00:45:21]: They have 15-minute back-to-back appointments with their patients. They're spending, hours during pajama time doing documentation. Every second and every minute counts and so we really think about being deeply integrated into the EHR as also table stakes to getting real usage and adoption. And anything that we build or introduce, we really talk about earn the right internally a lot, which is we have to provide so much value or save so much time that people will use us. But those are the two things that are close to us, is we know that the product won't be used unless it is deeply interoperable.Chai [00:46:01]: And strategically, to your point, it's like what does EHR want to own versus us? EHRs are really focused on the clinical workflows and so forth but some of the things that we're talking about here, I do these traditionally are outside of the domain where it's oh, connecting pairs and providers together with provider policies or the clinical trial matching, as Janie brought up. And so these are, entirely — we position ourselves as building this entirely new intelligence, clinical intelligence layer across, again, providers, pharma and, payers.Chai [00:46:33]: And so that's a it's a whole different ballgame that we try to playChai [00:46:36]: In combination with them.Jacob [00:46:37]: But it's like a different layer of scope.Healthcare AI Regulation, Technical Depth, and What Changed Their MindsJacob [00:46:39]: I'm curious, you are both relatively newcomers to healthcare. People have these, there's lots of futuristic healthcare AI takes of “Oh, everything will look different.”, now that you've been in healthcare for a bit, you live at the edge of AI, what have you, changed your mind on around this, as you think about what healthcare looks like in ten, 20 years? Any updates to your mental model from the time being close to the problems?Chai [00:47:02]: One thing that IChai [00:47:04]: Was hesitant about before and it's a common thing when I'm trying to recruit engineers that people ask me around, is definitely oh, healthcare, heavily regulated space. And it is, rightfully so. You want to keep, the patients at the end of the day safe. But one of the interesting things that, is a that surprised me how much it is coming to the company is there's a lot of really favorable regulatory tailwinds as well. Where you think about, government really wants interoperability between all these systems that we talked about and so agents can access this information. The government just in January, the FDA released updated guidance on clinical decision support, what I work on in such a way that they used to have guidance from like 2022 that required you to have, mention all these options and do all these other things but it's a very forward and forward-looking way. And so for me, what's been really cool to work on is this, there's this very special moment both in AI in general, we all know that but there's a special moment also regulatory in healthcare as well.Janie [00:48:05]: One thing I would call out is for the very reasons things are higher stakes or, potentially considered more difficult in healthcare, it's where some of the hardest AI problems will get solved first, just because the bar is so high. When I first joined, I was “Oh, this is where we'll be on the tail end of where, all of the AI innovation will be able to be applied.” But when you think about, zero error evals or multi-step workflows that have really low tolerance, a lot of the innovation will happen here just because we have to or else we can't ship.Jacob [00:48:42]: ‘Cause like in other domains, you'd much rather just solve the 80%-is-good-enough problems firstJanie [00:48:46]: 80/20 doesn't work hereChai [00:48:48]: And building off that, traditionally, there was a bit of stigma that, oh, healthcare companies are not that interesting from a technical perspective or I've seen that or faced that myself. But these are really hard and fun problems from a pure technical perspective beyond just the impact. How do you bring the latency of this thing down and make it really high-quality?Reducing Latency: Clinical Workflows, Agents, and Implementation RealityJacob [00:49:07]: How do you bring the latency of things down?Chai [00:49:10]: Yeah. Yeah. Yeah. So okay, let's answer the latency question. And maybe hopefully not too redundant with some of the things I've said earlier but some part of it is with any latency, you have to like what is, what is really your bottleneck. In a lot of workflows, it's sometimes it's the model itself. And so that's where like our data flywheel, our post-training team and so forth come in so that can you make the models far more efficient. So that's one aspect of latency. But there's whole other aspects of latency where it's okay, on top of that, if you use a constellation of different models, can you use — can you first use like a — it's like thinking fast and slow. Can you use a cheap, fast model that triages and hands it off to a larger model where you get more intelligence and so forth and so all theseChai [00:49:56]: Clever tricks to make it work.Chai [00:49:58]: And by the way, we are totally — we also realize that the parameter frontier is changing and so these tricks will — may not get us to where we want to be in five years but we need to if we want to build a useful product right now.Jacob [00:50:11]: Should we go to the quick-fire or you want to ask more about Abridge? We can stuff everything that's not Abridge into the quick-fireSwyx [00:50:16]: I don't mind. I was — I feel like Janie was on the topic of more long tail stuff, which isSwyx [00:50:21]: Not the eighty/twenty thing and that really matters. And I'll —, if you have any tips or cool stories or just general approaches that have worked for you that's interesting to dig into.Janie [00:50:32]: One of them is even just how we staff our teams looks different than a traditional software engineering team, I'd say.Swyx [00:50:40]: Let's go.Clinician Scientists, Edge Cases, and Evals at ScaleJanie [00:50:41]: We have a bunch of folks with different roles who are clinicians and so we have this role called the clinician scientist and I heard one of our leaders refer to them as mutants recently. But they are people who've had clinical backgrounds, so MDs typically, who are also deeply technical, somewhere, on the spectrum of like a full stack engineer all the way to like extremely scrappy prompter. But having each of these people embedded within our teams instantly raises the bar for everything that we build because not only are they determining, is this product clinically useful but they're deeply embedded in our whole evals process. And so when we talk about LFDs, when we talk about what is our actual evaluation criteria, you don't want Chai or me creating what those are because we don't have clinical background. But is probably unique to Abridge but has been game changing. And when you think about where the puck is going, you have people build with clinical backgrounds who are technical and where AI tools are going, they just becomeJanie [00:51:53]: More and more, critical and like the killers of the team. And so that's one. And then the second is just the scale at which we do evals to catch that long tail up front before anything ever gets into production is something that we've pretty much like really started to fine-tune, both from a scale but when do we know we need to get several hundred versus several thousand offline responses, what helps us make that quick decision and make this less of an art and as much of a science as possible. But that's also been something we've had to tune over time.Swyx [00:52:27]: And you have partners who opted in to give you those evals.Janie [00:52:31]: So we work either internally or with third-party for offline evals and then we have customers who also agree to give us, whether it's like thumbs up, thumbs down to like choose this or that, a lot of data to get us to what is as close to fully confident as possible.Swyx [00:52:51]: The term that comes to mind isSwyx [00:52:53]: Like active learning on things where you're weak. I feel like it's a lost artSwyx [00:52:58]: Is a lot of the polish that comes into doing something like this.Janie [00:53:02]: Really.Chai [00:53:03]: Hundred percent.Lessons from Glean: Technical Foundations and AI App InfrastructureJacob [00:53:04]: Maybe, on a totally unrelated note, Chai, you had a very, storied run at Glean b

Dave "CAC" Kellogg and Ray "Growth" Rike dig into the Redpoint Ventures 2026 Software and AI Market Update - a 69-page report built on proprietary CIO survey data from 141 respondents, plus public market data from Qatalyst, Pitchbook, Goldman Sachs, RBC, and McKinsey. Big report with even bigger implications. Ray and Dave unpack the data that matter most for B2B SaaS and AI-native software operators.WHAT WE COVER IN THIS EPISODEThe AI Build-Out Is Real and It's Not the Dot-Com BubbleHyperscaler CapEx is projected to hit $765B in 2026, up nearly 50% year over year. More than 90% of new data center capacity is already pre-committed. Compare that to the dot-com era when fiber utilization was under 3%. The other critical difference: today's infrastructure spend is funded primarily by free cash flow, not debt. The more important signal is demand. AI has reached 1 billion monthly active users in four years. The internet took far longer to reach 70 million. The demand is real. The risk of speculative overbuild is also real.The Agent Maturity Curve and Why Most of the Value Is Still AheadPage 7 of the report maps the four phases of agent maturity by runtime: co-pilots (seconds), task agents (minutes), workflow agents (hours), autonomous agents (days). Co-pilots represent roughly $500B in software spend. Task agents, where coding tools live today, push that to $1.2T. Workflow agents expand the TAM to $2.8T. Autonomous agents take it to $6.1T. Coding has been the beachhead use case for good reasons: structured training data, instant verification, self-improving feedback loops. The real enterprise revenue opportunity is still in phases three and four.What the CIO Survey Actually Says This is the buried lead of the report. 54% of CIOs are actively consolidating vendors. 45% of AI budgets are coming from existing software budgets, not net-new spend. 58% say AI feature additions are the top driver of incremental software spend. 54% prefer to stay with incumbent vendors if they deliver on AI. Only 13% have a strong preference for AI-native software. The 33% who are neutral are the swing vote. Incumbents are winning the preference battle but losing the execution battle — the CIO feedback on Agentforce, Copilot, and ServiceNow AI in the survey is not flattering.Terminal Value Is the Real SaaS Valuation StoryThe public SaaS median NTM revenue multiple sits at 4.1x (Meritech says 3.1x), the lowest since the global financial crisis. In a SaaS DCF, 85 to 95% of enterprise value comes from terminal value, not the five-year forecast. The implied long-term growth rate embedded in current SaaS valuations has collapsed from 4.7% to 1.1%. Short-term beats like ServiceNow's recent quarter do almost nothing to move the stock because the market's concern is not next year. It's year ten and beyond. That is a terminal value story, not a growth story.ARR Per Employee - The Benchmark EvolvesCursor and Anthropic hit $100M ARR in roughly two years. Slack took three. Salesforce and Adobe took four to five. ServiceNow took seven to eight. AI-native companies have made $1M revenue per FTE the new floor. The P&L transformation model in slide 39 projects R&D costs down 15 to 20%, sales costs down 15 to 20%, COGS increasing due to inference spend but offset by reductions in customer support and customer success. Net result: potential EBITDA expansion of 100 to 250% on the same revenue base over three to five years.Private Markets Are in an AI Love FestAI-native deals represent nearly 100% of new VC activity in Q1 2026. Deal concentration is accelerating: the top 20 deals captured 44% of total funding in 2025, up from 31% in 2024 and 7% in 2022. At the model layer, dollars and valuations are concentrated while deal volume belongs to the application layer (61% of deals). The model competition is effectively over. The only question is rank order. The application layer is where the volume plays out, and AI-native vendors are winning that battle.Redpoint 2026 Software and AI Market Update: https://www.redpoint.com/reports/2026-market-updateABOUT THE METRICS BROTHERS Ray Rike is the Founder and CEO of Benchmarkit, the leading B2B SaaS and AI-native software benchmarking company. Dave Kellogg is an EIR at Balderton Capital, independent consultant, and author of Kellblog. Together they bring a CFO-meets-GTM lens to the metrics and benchmarks that drive efficient revenue growth and enterprise value.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Carolina (Carol) Strobel, is based in Sao Paolo and a founding partner at Antler Brasil. She is also a Founder and Operational Partner at Redpoint eventures and holds a number of Board Roles, including of public companies in Brazil. Our conversation starts with her original career as a lawyer, and how the deal-level detail naturally led her towards venture investing. We speak then about the venture capital ecosystem in Brazil and Latin America more generally and the areas where a venture capital investor can truly add value - sometimes it is more about being a "whatsapp" away rather than formal board responsibilities. We speak about the challenge of becoming visible in certain finance settings and how it is important to trust one's skillset and expertise and let that be the basis to lose the imposter syndrome. Moving then to board roles, Carol discusses the importance of boards changing with the times and sometimes being "rebooted" in order to cope with change when it comes to technology and new business models. This is where expert technical knowledge comes in. This podcast is kindly sponsored by Benefit Street Partners and PIMCO. Founded in 2008, Benefit Street Partners – BSP – is Franklin Templeton's specialised private credit manager with $92 billion in assets under management.  The firm provides a wide range of private credit strategies across the US, Europe, Middle East and Asia Pacific, including direct lending, special situations, commercial real estate debt, infrastructure debt, asset backed finance, structured credit and liquid credit.  PIMCO (Pacific Investment Management Company LLC) is a premier global investment management firm founded in 1971, specializing in active fixed-income with over $2 trillion in assets under management. Headquartered in Newport Beach, California, it offers diversified investment solutions across public and private markets, serving institutional and individual investors worldwide. 

This episode is a wide-ranging conversation between Jacob and Swyx (Shawn Wang), an AI engineer, podcaster, and now operator at Cognition, who sits at a uniquely informed intersection of builder, investor, and community organizer in the AI world. The two cover the current state of the AI engineering zeitgeist: from the stabilization of agent infrastructure and the surprising stickiness of Claude Code, to the competitive dynamics of the AI coding wars, the rise of open models, the threat to traditional SaaS, and the frontier questions around world models, memory, and what it actually means for AI to "understand" something. The episode is grounded in practitioner-level candor, with Swyx offering real takes from running AIE conferences, working inside Cognition, and thinking deeply about what the next wave of AI-native software development looks like.   (0:00) Intro (1:17) What the Top AI Engineers Are Thinking About (2:13) Has AI Infra Finally Stabilized? (6:39) When Does Doing RL In-House Make Sense? (11:26) Why Selling Dev Tools to Agents is Different (17:18) AI Coding Wars (29:04) Consumer AI Plateau (30:22) Codex vs Claude Code (44:52) Future of Open Models   With your co-hosts:  @jacobeffron  - Partner at Redpoint, Former PM Flatiron Health  @patrickachase  - Partner at Redpoint, Former ML Engineer LinkedIn  @ericabrescia  - Former COO Github, Founder Bitnami (acq'd by VMWare)  @jordan_segall  - Partner at Redpoint

Today, we check in a year after the first Unsupervised Learning x Latent Space Crossover special to discuss everything that has changed (there is a lot) in the world of AI. This episode was recorded just after AIE Europe, but before the Cursor-xAI deal.Unsupervised Learning is a podcast that interviews the sharpest minds in AI about what's real today, what will be real in the future and what it means for businesses and the world - helping builders, researchers and founders deconstruct and understand the biggest breakthroughs.Thanks to Jacob and the UL production team for hosting and editing this!Jacob Effron* LinkedIn: https://www.linkedin.com/in/jacobeffron/* X: https://x.com/jacobeffronFull Episode on Their YouTubeWe discuss:* swyx's view from the center of the AI engineering zeitgeist: OpenClaw, harness engineering, context engineering, evals, observability, GPUs, multimodality, and why conference tracks now reveal what matters most in AI* Whether AI infrastructure has finally stabilized: why “skills” may be the minimal viable packaging format for agents, why infra companies have had to reinvent themselves every year, and why application companies have had an easier time surviving model volatility* The vertical vs. horizontal AI startup debate: why application companies can act as the outsourced AI team for enterprises, why some horizontal companies still matter, and why sandboxes may be the clearest reinvention of classic cloud infrastructure for the AI era* The “agent lab” playbook: starting with frontier models, specializing for your domain, then training your own models once you have enough data, workload, and user behavior to justify the cost and latency savings* Why domain-specific model training is real, not just marketing: how companies like Cursor and Cognition can get users to choose their in-house models, and why search, domain specialization, and distillation are becoming more important* Open models, custom chips, and alternative inference infrastructure: why swyx has turned more bullish on open source, why non-NVIDIA hardware is suddenly getting real attention, and why every 10x speedup can unlock new product experiences* What it means to sell to agents instead of humans: why agent experience may mostly just be good developer experience by another name, why APIs and docs matter more than ever, and how pretraining-data incumbents are compounding advantages in an agent-first world* Why memory and personalization may become the next big wedge: today's models mostly reward frequency of mentions, but in the future, swyx expects product choice to be shaped much more by personalized memory systems* The state of the AI coding wars: why coding has become one of the largest and fastest-growing categories in AI, how Anthropic, OpenAI, Cursor, and Cognition have all ridden the wave, and why the category may still have more room to run* Capability exploration vs. efficiency: why the industry is still in a token-maxing, experiment-heavy phase where people are rewarded for spending more rather than less* Claude Code vs. Codex and the strange stickiness of coding products: why first magical product experiences may matter more than expected, and why the bigger mystery may be why only a few names have emerged as real winners so far* What the end state of the coding market might look like: two major players, a longer tail of niche products, and possible disruption if Microsoft, Mistral, xAI, or the Chinese labs push harder into coding* Where application companies still have room against the labs: why frontier labs are trying to expand into verticals like finance and healthcare, but still leave space for focused companies that own the workflow and the last mile* Why coding may be a preview of every other AI market: the first category to truly go parabolic, the clearest example of foundation model companies colliding with application companies, and a template for how future vertical AI markets may develop* Why AI valuations now feel unbounded: from billion-dollar ARR products built in a year to trillion-dollar market caps, swyx and Jacob unpack how the AI market has broken traditional startup intuitions about scale and durability* Consumer AI vs. coding AI: why ChatGPT's consumer category may have plateaued on frequency and product design, while coding continues to feel like a daily-use category with real momentum* The next product frontier beyond coding: consumer agents, computer use, and “coding agents breaking containment,” with swyx's thesis that 2025 was the year of coding agents and 2026 may be the year they begin to do everything else* Whether foundation models are really killing startup categories: why swyx is less worried for early founders, more worried for mid-size startups and traditional SaaS, and why building something ambitious may now be the best job interview for a frontier lab* AI vs. SaaS and the internal culture war around adoption: the tension between AI-native employees who want to rip out expensive software and skeptics who think quick AI-built replacements create fragile systems* Why traditional SaaS may be under real pressure: swyx's own experience spending six figures on event and sponsor management software, the temptation to rebuild it cheaply with AI, and the broader question of whether teams will trust custom AI-native replacements* Biosafety, security, and frontier model access: why swyx raised biosafety at a dinner with Anthropic's Mike Krieger, why Krieger argued security is the bigger issue, and what restricted model releases reveal about Anthropic vs. OpenAI* The era of giant models: why 10T+ parameter systems may only be a temporary rationing phase before bigger clusters arrive, why labs may increasingly keep their most powerful models private for distillation, and why scale alone no longer feels like a complete answer* Memory as the slowest scaling factor in AI: why context windows have improved far more slowly than people hoped, why million-token context still has not changed most real workflows, and why memory may be the key bottleneck for the next generation of systems* What swyx changed his mind on in the past year: becoming more bullish on open models, more convinced that the top tier of agent startups behaves very differently from the median AI company, and more optimistic about fine-tuning and specialized model adaptation* “Dark factories” and zero-human-review coding: the next frontier after zero human-written code, where models not only write the code but ship it without human review, forcing companies to rethink testing and verification from first principles* Why RL and post-training may matter more than people assumed: even if the resulting models get thrown out every few months, the data, workflows, and domain-specific improvements persist* Synthetic rubrics, Doctor GRPO, and multi-turn RL: why reinforcement learning is becoming much more domain-specific and multi-step than many people realize, opening the door to much deeper customization* The next frontier after coding: memory, personalization, and world models, including why swyx thinks world models matter not just for robotics or gaming, but for giving AI something closer to lived understanding* Fei-Fei Li, spatial intelligence, and the Good Will Hunting analogy: the idea that today's LLMs may know everything by reading it all, but still lack the lived experience that turns knowledge into a deeper kind of intelligenceTimestamps* 00:00:00 Intro preview: AI coding wars, startup pressure, and market structure* 00:00:28 Welcome to the Latent Space × Unsupervised Learning crossover* 00:01:17 What AI builders are focused on now: OpenClaw, harnesses, and infra* 00:04:33 Why AI infra is harder than apps, and where startups can still win* 00:06:39 Should companies train their own models?* 00:09:28 Open models, custom chips, and the new inference race* 00:11:25 Designing products for agents, not just humans* 00:16:49 The state of the AI coding wars in 2026* 00:19:27 Capability exploration, token-maxing, and why coding is going parabolic* 00:21:41 What the end state of the coding market could look like* 00:23:50 Where app companies still have room against the labs* 00:27:02 Why AI valuations and market swings feel unprecedented* 00:28:56 Consumer AI vs. coding AI, and why sticky products still matter* 00:32:28 What the next breakthrough product experience might be* 00:32:53 2026 thesis: coding agents break containment and eat the world* 00:35:27 Are foundation models wiping out startup categories?* 00:37:33 AI vs. SaaS, vibe coding, and internal team tensions* 00:40:01 Biosafety, security, and the politics of restricted model releases* 00:42:19 Giant models, compute constraints, and the limits of scale* 00:44:30 Memory as the real bottleneck in AI* 00:44:57 Why swyx changed his mind on open models* 00:47:44 Dark factories and the future of zero-human-review coding* 00:49:36 Why post-training and RL may matter more than people think* 00:51:50 Memory, world models, and the next frontier of intelligence* 00:53:54 The Good Will Hunting analogy for LLMs* 00:54:21 OutroTranscript[00:00:00] swyx: Isn't that crazy? That number is just mind boggling.[00:00:03] Jacob Effron: What is the state of the AI coding wars today?[00:00:05] swyx: We're in a phase of sort of like capability exploration. The general thesis that I have been pursuing now is that the same way that 2025 was a year coding agents 2026 is coding agents breaking containments to do everything else.[00:00:16] Jacob Effron: Do you worry about the foundation models just getting into a bunch of these startup categories?[00:00:21] swyx: Mid-size startups. Yes.[00:00:23] Jacob Effron: What do you think the end state of this market is[00:00:25] swyx: for the market structure to, to significantly change? There would be[00:00:28] Jacob Effron: today on unsupervised learning. We had a, a fun episode and what's really become an annual tradition, a crossover episode with our friends at Latent space.Swix and I sat down and we talked about everything happening in the AI ecosystem today. What we thought of the various changes at the model layer, what's happening in the infra world, the coding wars, and a bunch of other things. It's a ton of fun to do this with someone I really respect and another great podcaster in the game.Without further ado, here's our episode. Well switch. This is, uh, super fun to be back with another unsupervised learning, uh, latent space crossover episode.[00:01:02] swyx: Yeah,[00:01:02] Jacob Effron: I feel like a lot of places we could start, but you know, one thing I always find fascinating, uh, about the way you spend your time is you obviously are like at the epicenter of this engineering movement and community, and you run these events and conferences and put on these.Awesome talks and, and I think just have a great pulse on the zeitgeist of what's going on.[00:01:16] swyx: Yeah.[00:01:17] Jacob Effron: Maybe to, to start just what are the biggest topics people are thinking about right now?[00:01:21] swyx: Yeah, so I just came back from London, uh, where we did a IE Europe and we're doing roughly one per quarter now, which Yeah, you've[00:01:27] Jacob Effron: really up[00:01:27] swyx: the, hopefully[00:01:28] Jacob Effron: up the, up the pace.[00:01:29] swyx: It's trying. We're trying to match AI speed, youknow?[00:01:30] Jacob Effron: Yeah, exactly. The tops would be completely different, I imagine. Uh,[00:01:33] swyx: yeah. You know, I definitely curate the tracks, like you can see what I think. When you see the track list and the, the speakers that I invite, obviously Open Claw is like the story of the last four or five months, and then be, be just below that.I would consider harness engineering, context engineering to be two related topics in agents and rag. And then there's a long tail of Evergreen stuff like evals, observability, GPUs, uh, and uh, LM infra and just general, just in general. We also have other updates on like multimodality and, uh, generative media, let's call it.Um, but I definitely, the, the first three that I mentioned are top of mind people. Yeah.[00:02:13] Jacob Effron: I think harness is particular like, so interesting. Um, you know, there was this tweet from Harrison Chase, the, the lane chain, CEO, that, that caught my eye recently where he said, you know, it finally feels like we have stability, uh, around the infrastructure for, uh, you know, around ai.And I think what. He basically was implying his like, look over the past two, three years as a company at the epicenter of AI infrastructure, it was a bit like playing whack-a-mole, right? You were constantly moving around with, however, the building patterns were evolving[00:02:36] swyx: for Harrison for sure. Right? Like he's basically had to reinvent the company every year since he started Lang Chain.Right? It was Lang chain, Ang graph and LP agents and like, uh, I think he's like one of the most nimble, adept sharp people about this. Yeah. Yeah.[00:02:49] Jacob Effron: Saying now, now is finally the time stability[00:02:51] swyx: this. Yeah.[00:02:52] Jacob Effron: Yeah. Um, do you buy that or what have you kind of make of that take?[00:02:56] swyx: I think that. It, it's very expensive to say this Time is different sometimes, but when you're just writing code, like it's actually okay to just like try to make a call and I think it may not even matter if this call is right or not.Like I just don't even care that much because you can be right on a thesis, but if you don't, you don't figure out how to monetize the thesis, then who cares if you said something first that said, um, it does feel like, for example. Uh, we went through a lot of different ways of passion packaging integrations up with, uh, with agents.And it feels like we've landed at skills, which is like the minimal viable format. Yeah. Which is just a markdown file, uh, with some scripts attached to it, and I don't see how it can be more simple than that. And so there is some justification for. The stability around harnesses. I feel like there may be more adaptation with regards to maybe like the real time elements or subagents or memory or any of those like agent disciplines, let's call it in, in agent engineering.Uh, but if, if the thesis is that, okay, you just want agents are LMS with tools in the loop with a file system, what they can do. Retrieval with, with skills and all these like standard tooling that now seems to be relatively consensus then probably. That makes sense. Um, I just think like there's no point trying to stake your reputation on this thesis that we're there because if it changes again, just change with it.It's fine.[00:04:33] Jacob Effron: Yeah. It's always, you know, I've always been struck by how that is. Much more challenging for infrastructure companies and application companies. Like obviously I think, yeah. You know, on the application side you've seen, you know, Brett Taylor from Sierra Max, from Lara. Like, they're like, look, we build, you know, what's ahead of the models and we're willing to throw everything out every three months, you know, as the models get better and better.Exactly. Yeah. But the thing you at least have there is you have. Uh, you have an end customer, right? That's like decently sticky. Um, you know, they will mostly stick, you know, they'll, they'll give you a shot at least of, of building these things. What I've always found more challenging, uh, at, at the kind of like, you know, reinvent yourself every three months of the infrastructure layer, it's like, you know, developers are definitely a, a pickier audience maybe than an accounting firm or, uh, you know, a bank.Yeah. And so it's definitely a, a, a more challenging position to be in to, to have to constantly reinvent yourself.[00:05:17] swyx: Yeah. Yeah. Yeah. And, and like when they turn, it's like. Very complete. Like, they'll leave to like the, the hot new thing, uh, because there's like no defensibility, I guess. Like e even, even if you are a database, like, uh, people can migrate workloads off databases.Like it's, it's a, it's a known thing. Uh, so I think like basically what we're talking about is the vertical versus horizontal, uh, debate in, in AI startups. And uh, the way I think about it also is just that like when you are. Um, Lara, when you are a bridge, like you are the outsource AI team, right? You, you are, your job is to apply whatever state ofthe art AI methods.[00:05:55] Jacob Effron: Yeah. Like this translation layer between model capabilities and your[00:05:57] swyx: own customers. Yeah. To, to the end customers and like, well, if they didn't have you, they would've to hire in house and they're not gonna hire in house so they have you. And like, I think that's like a reasonable, like very robust to any whatever trends and, and discoveries that people make in, in the engineering layer.I do think like there is, um. It like sort of useful horizontal companies being built, but they're all. Very much like, sort of like the reinventions of classic cloud in the AI era and the, the primary one being sandboxes. Yeah. Um, which like, it's another form of compute guys, like, let's not get too excited about it.But I mean, like the, the workloads are enormous.[00:06:38] Jacob Effron: Right.[00:06:38] swyx: Yeah.[00:06:39] Jacob Effron: It's interesting, and I feel like as, as part of this, you know, the questions that folks are asking around infrastructure, there's a lot around, you know, the extent to which companies should have their own AI teams and what they should be doing in-house.And, you know, uh, I think there's questions around should people be training their own models? Should people be doing, you know, rl, uh, in-house based on the data they have? I feel like, you know, one has to evolve their takes on this every, every three months with paces. But where, where are you at on this today?[00:07:00] swyx: I think, well, I mean actually all models have gone up. Um, and obviously I'm involved in cognition and also cursors doing, doing, uh, a lot of own model training. And I think that that is some part of the, what I've been calling the agent lab playbook, where you start off with the state of the art models from, uh, from the big labs and you, uh, specialize for your domain.But once you have enough workload and enough high quality data from your users, then you can obviously train your own models and like save a lot on cost and latency and all that, all that good stuff. Um, you also get like a marketing bonus of like calling it some fancy name and putting out some research[00:07:38] Jacob Effron: from my seat.I can't tell how much of it is like actual, you know, value that's provided to the end user. And how much of it is that marketing bonus? Right. It seems some combination of the[00:07:45] swyx: I think it's both.[00:07:46] Jacob Effron: Yeah.[00:07:46] swyx: Um, no, no. There, there actually is real value. Um, and you, you know that for a number of reasons. Like one, even when it's not subsidized, people do choose it as like one of the top four or five.This is both composer two and, uh, suite 1.6 I one of the top five models. Like in a, in a fair market? In a free market, yeah. In a, in a, in a model switch. Or people do choose it and like, it's not subsidized. Like, so that's as good as it gets. Uh, but beyond that, like domain specific models, for example. For search with, with both, which both companies have absolutely makes, makes a ton of sense.Everyone says like, yeah, we should always, always do this. And honestly like, I think the infrastructure for that is becoming easier with, um, like thinking machines tinker thing as well as primary like, uh, lab stuff. Yeah, I mean like, this is one of those like reversal of the, the bitter lesson where you first bootstrap on the large models and the general purpose models to get big.And as you get very well-defined workloads that are just high quantity but not high variance, um, then you just distill down to a smaller model and run that on your own. Right. Which like totally makes sense.[00:08:50] Jacob Effron: What I'm less clear on is the kind of DIY RL use case, which I think is really mostly around, you know, improved, uh, quality for, for different things.Obviously there's probably like more efficient ways to, you know, get a smaller model that's that's faster and cheaper. And it'll be interesting to see whether. You know, obviously you had, you know, uh, two, three years ago this whole case of companies that were, you know, pre-training and claiming better outcomes in, in their domains than getting kind of cooked as each model iteration improved.You know, I wonder whether that's a, a similar story plays out in the, uh, in, in the, our all space. Yeah, for the focus on, on on pure outcomes and quality, not the cost side, which clearly your own models for cost at scale makes a ton of sense.[00:09:28] swyx: I think there are this, there are two sides of the same coin.Like you basically always want to hold, uh, quality constant or trade off a little bit of quality for a drastic decreasing cost. And that's true for everyone. Uh, one element I wanted to bring out, which is very much in favor of open models, is custom chips. So this would be cereus, but also talu. And then there's a huge range of stuff in between.This has been a huge story this past year on just like everything non Nvidia is getting bid up, including like freaking MatX is working for, which is very, which is very rewarding for me, but I think one of those things where like, oh, like the suddenly, because the number of alternative. Hard, uh, hardware is increasing and the inference that you can get is insanely high.Like, um, we're talking thousands of tokens per second instead of less than a hundred. So the trade off for qua quality doesn't hold as much anymore because the speed is so high.[00:10:24] Jacob Effron: Have you seen a lot of companies go all in on the alternative chip?[00:10:26] swyx: So cognition has Yeah. On Cerebras, uh, and, and so has OpenAIUm, uh, and so no, I don't think so beyond that, uh, and that, do you think that's like a, that's mostly, that's foreshadowing of, that's, yeah. I used to be kind of a skeptic in terms of like, okay, so what if I get my inference at a hundred to a hundred tokens per second sped up to 200 tokens per second. It's only two X faster.It's not that big a deal. Um, but when you, uh, I think every 10 x does unlock a different usage pattern. Um, and you, we have proof in Talas and, and some of the others. That you can actually, um, drastically imp improve inference speed and what happens from there? I don't even really know, like it's, it's so hard to predict when entire applications just appear at once.Yeah. Uh, and it also isn't that expensive, right? So like, um, this is one of those things where like, I, I think the, the investment cycle is gonna be multi-year. Um, and I. Would caution people to not dismiss it too, too quickly.[00:11:25] Jacob Effron: Yeah. I mean, one other like infra question I was curious to get your thoughts on is obviously it seems increasingly a lot of the cutting edge infra companies are building for agents as the buyers of their product or users of their product, right?[00:11:35] swyx: Ooh,[00:11:36] Jacob Effron: and[00:11:37] swyx: another huge theme. Yeah. Yeah.[00:11:38] Jacob Effron: And I'm trying to figure out like what. What, what do you have to do differently about selling into agents? Um, are they just the ultimate rational developers? Uh, or is there, you know,[00:11:46] swyx: no, absolutely not. Um, I think they are easily prompt, injected and, uh, very tuned towards like, basically com compounding existing winners.[00:11:57] Jacob Effron: Yeah,[00:11:57] swyx: so like if, like, congrats if you won the lottery for getting into the training data right before 2023, because now you're like installed in there for the foreseeable future. But yeah. Uh, you know, one stat that Versal, uh, CTO Malta dropped at my conference was that there are now, uh, 60% of traffic to Elle's, um, like app arch, like admin app architecture for like configuring versal applications, uh, is bought.It's not, it's not human. Uh, so like your primary customer is agents now. Um, and it's mostly co like mostly coding agents, mostly people using CLI on CP or whatever. But yeah, I mean, I think. More. I, I think step one, if it doesn't exist as an API that agents can use, it doesn't exist. Right, right. Which I think is like, uh, it's a good hygiene thing anyway, to, to make everything API available, but not as like an extra, um.Push on like products, people to not only work on the ui, um, you should probably work on the on SCLI stuff. Beyond that, I think honestly there is like, so I, I come from the sensibility of, I think everything that you are trying to do for agents experience now, which is the term that Matt Bowman and Nullify is trying to coin, is the same thing that you should have been doing for developer experience.That you should have had good docs, you should have had a consistent API, uh, that is. Mostly stateless. Um, you should have, I guess, discoverable or progressive disclosure or like search or like whatever. And so now that people have energy in like finding these customers to do that, that's great. Um, do I believe in.Extending beyond that into something like a EO, um, for gaming The chatbots? Not necessarily, but obviously there's gonna be huge advantages when people who figure out the short term wins. Yeah. And short term wins can compound.[00:13:43] Jacob Effron: Do you think these compounding advantages to like the, the pre-training data cutoff companies, like, you know, obviously over some period of time, I imagine that doesn't persist.And so as you think about like. I dunno, three, four years from now what the, you know, selection criteria end up being. Do you think it still mirrors exactly what you were saying before? Like it's exactly what you should have been doing all along to sell a good product to developers?[00:14:01] swyx: It could be, except that I think in three, four years we'll probably have much better memory and personalization.So then general a EO or GEO doesn't really matter as much. So I think whatever memory or personalization system we end up with will probably d determine what you end up choosing much more. Than, than what is currently the case, which is just frequency of mentions, let's call it. Yeah,[00:14:26] Jacob Effron: yeah.[00:14:26] swyx: Uh, so you just spa quantity and I think that's, I mean, that's something I'm looking forward to.I do think, like, like, you know, I, I think that the fundamental exercise to work through for yourself is if you start a new, um, sort of. Uh, disruptor company. Now there's a, there's a big incumbent that everyone knows, like, like superb base. Super base is like, kind of like the Postgres, like database, uh, incumbent.If you wanna start like new superb base, how would you compete with them? And I don't necessarily have the answer, but I, I, I do think like people, like resend like relatively new. I think they would start like 20, 23 and still there was, there was a recent survey where like, people. Checked what Claude recommends by default.If you just don't prompt it with anything, just say, gimme an email provider and says, resent as in like 70, 70% of each cases. Like the fact that you can get in there with like such a relatively short existence, I think is, is encouraging.[00:15:14] Jacob Effron: Yeah.[00:15:14] swyx: I do think like. Um, you do want to do whatever it is to, to like to, to get in that Very short mentions this because, um, it's not gonna be 20 of them, it's gonna be like three.[00:15:26] Jacob Effron: No, definitely. It feels like, uh, you know, probably more, more consolidation than ever. Uh, or, or kind of like, you know, uh, a winner take most market than maybe the, the, the physics of go-to market in the past. Yeah. Might have, uh, enabled.[00:15:38] swyx: The other thing also is like, semantic association is gonna be very important, uh, in the sense that like, you want to do like the combo articles where you're like, use my thing with for sale, with blah, blah.And like that all gets picked up in a, in a corpus. And so that's. Probably one thing that you, you wanna do? Well, I don't know what else. Uh, it's, it's, it's, it's one of those things where like, I think I feel, I feel I'm behind, uh, I don't know how you feel about this, but like,[00:16:04] Jacob Effron: I think AI is just everyone constantly feeling like they're behind some, uh,[00:16:08] swyx: yeah.With,[00:16:09] Jacob Effron: I wanna meet the person that doesn't feel behind,[00:16:11] swyx: but like with, with ax, right? Like, so, so like, my, my stance was that exactly what I said before, like everything that you, that you should do for agents is something that you should have done for humans anyway. Yeah. And so. To the extent that you're just getting it more energy to, to do things for agents, great.But like, uh, it's hard to articulate what new thing apart from just like more spam, um, that you should be doing. Anyway, that would be my take right now. Um, I I, I do think like there, there will be more turns at this. I think the personalization turn that is coming, um, will be big. And I don't know what that looks like because like basically we're kind of, we feel kind of tapped out on the memory side of things.[00:16:49] Jacob Effron: Yeah. I, I guess since we last chatted, you know, you, you took this role over at cognition, um, and you've obviously have a, have a front row seat to the AI coding space today. You know, I feel like coding in many ways. You know, people view it as this, like, I mean, besides being like the, the mother of all markets and this massive opportunity, I think it's kinda a preview of like, what's to come for many other spaces.Both. Yeah. You know, I feel like agents are most advanced in coding. I also feel like the, you know, competition between foundation models and application companies, you know, and, uh, mirrors what we may see in other spaces. And so maybe for our listeners, can you just lay out like what is the state of the AI coding wars today?[00:17:25] swyx: Um, it is massive, right? Like, uh, and I don't think necessarily, last time we talked about this, we appreciated the size of what[00:17:32] Jacob Effron: No, I wish we did.[00:17:33] swyx: I state of AI coding wars today, um, both opening eye philanthropic have made it their p serials to competing coding. Um, and. Tropic is like 2.5 billion in a RR just from Cloud Code.The way they recognize a RR is. Opt for debate, uh, open ai. I don't think the, a public number is known, but let's call it 2 billion as well. And then cursor is like, rumored to be 2 billion, you know? And, and those, those are like the public numbers that are known? Yeah. Um, so like huge markets that have just been created in the past one year.Like, like anthropic, just like Claude Code just recently celebrated their one year anniversary, which is, yeah, pretty nice. Um, so, and then I think, like the other thing that I see is there's, there's some other people who are like, oh, here's like the, the sort of relative penetration of, uh, Claude use cases, right?Like, and it's like coding 50% and then legal, whatever. Health, uh, it's like the, the remaining ones. And there was a very popular tweet that was like, okay, I'll look at the, the empty space and all these other use cases. If you are a new founder today, you should be betting on the other stuff because on, on a sort of catch up Yeah.Theory and my. Consider my, my pushback is the same pushback that, uh, I had on app over Google, which is like, well, well why is this time different? Like, why, if it went from let's say 10 to 50% in the past year, why can't I keep going? Uh, and like getting that wrong is actually a very painful one because you could have just did, did the momentum bet.Instead of the mean reversion bed. So I, I, I think that that is the, the state of things now that people are very, very much into psychosis. Um, they're are getting rewarded for spending more rather than spending less. And I think we're not in that phase of efficiency. We're in a phase of sort of like capability exploration.So I think people who are more crazy, who are more. Uh, creative, um, get rewarded comparatively. Yeah.[00:19:27] Jacob Effron: Well, it's interesting. I mean, it feels like behind these like token maxing, leaderboards and whatnot is this, it's like the first phase of this transition from a workforce perspective is you just gotta show your employer like, Hey, I, I use these tools.[00:19:37] swyx: Here's my nu number of tokens I cost, and that's it. They don't care about the quality. Right. It is, uh, maybe distasteful to someone who cares about the craft and, and all that. Um, but directionally everyone just wants you to go up regardless. And so, um, there it is not very discerning. It's, and it's probably very sloppy, but I think it's net fine because we're still probably underusing ai just in generally.Yeah. Um, and so I think that's like very interesting. Like we had on the podcast, uh, Ryan La Poplar from OBI, who spends a billion tokens a day. Yeah. Um, and that's for those county home, it's like something like 10,000 worth, $10,000 worth a day of API tokens. If they, they did market rates, um, and like most of us can't afford that.Yeah. But like. And, and, and probably a lot of what he does is slop.[00:20:25] Jacob Effron: Right.[00:20:25] swyx: But like, he's going to dis, he's like, if there were a new capability, he would discover it first before you because he was, he was trying and you were not trying. Right. And like, you only do things that work like, well, good for you.But like the, the people who are going to discover the next hot thing are living at the edge.[00:20:42] Jacob Effron: Right and increase in living at the edge of just having the compute budget to like run these experiments. I mean, kind of similar to what living at the edge on the research side has always been. You know, it was constrained in many ways by the amount of compute you had to run these experiments.It feels similarly on the, almost on the builder or like actualizing these tools now.[00:20:56] swyx: Yeah. The other thing that's, I mean, very obvious is philanthropic is kind of like the high price premium player. Um, that where, you know. Restricting limits or restricting model releases even is like the name of the game.Whereas Codex is like, come on in guys, use our SDK, use our login and we don't care. We're gonna reset limits. Whatever you do want to try to exploit the subsidies where you can get it. And definitely Codex is super subsidized right now. Gemini also very subsidized. Um, and. Comparatively, like, I think you should make, Hey, I guess while, while that's going on, it's not that bad to be a capabilities explorer on just the $200 a month plan from Cloud Code or from OpenAI.Um, and, uh, I I, I, my sense is that people aren't even there yet.[00:21:41] Jacob Effron: How do you think this, like, market ultimately plays? I mean, it's obviously such a big market that, you know, any slice of that market is interesting for, for anyone going after it. But I think what, what makes people so interesting in the coding market particularly is it feels like it's kind of this.Foreshadowing of what will happen in other, you know, any other kind of application market that the foundation models eventually turn to and are all their models against and gather data around. And so how do you think, you know, like does there end up being room for lots of different kinds of players or like, what do you think the end state of this market is and is that, do you think that's applicable to other markets?[00:22:10] swyx: I feel like there will be, I mean. Status quo is probably the most likely outcome, which is there are two big players and there's a small range of longer tail people that, um, fit other use cases that the, the two big players don't. That feels right to me. I think that, um, for it to, for the market structure to, to significantly change there would be, there needs to be significant change in like the economics or like the, the brand building or like the, the, the, the value propositions of the, of the companies involved and I.Haven't seen any in the last six months that, that have really changed the stories materially. So I feel like they would just keep going until something, something else happens. Something else happens, meaning like Microsoft wakes up and like goes like. Guys, we have GitHub, we have, uh, you know, we, we, we'll, we'll do something much bigger here than other, other than just copilot.Um, and, uh, that would be a big change. Um, MSL has put out a model now, and I was in a breakfast with, uh, Alex Wang, where they were like, yeah, like, we, we really, really want to go after the coding use case. We haven't done anything yet, but like, don't underestimate them. Right. Um, and, and similarly for the Chinese labs.Um, I think they're trying to go after it. Like ZAI is doing stuff. GLM uh, ZI and GLM is same thing. Um, uh, and, and so it's, so like everyone's trying to get a piece of that pie. I, I feel like the, the status quo has been pretty stable for the past, like almost a year I'll say.[00:23:39] Jacob Effron: Yeah. And is the room for the, not like, you know, for, for the application companies more on like the enterprise side or like where do the, where do the, like what surface area do the model companies leave for application companies?[00:23:50] swyx: Yeah, that's a good one. Um. It's very much evolving. Um, it, I, I, I will say because opening I did not have this, the, this level of attention on coding. Yeah. Uh, a year ago. We just don't have that much history. Right. Um, and it seems like, for example, so the big push at Open I now is the Super app. Um, is that a consumer thing?Is that like a products like. Portfolio rationalization thing, how much is that gonna take away attention from coding at the time when they actually do want to put more coding? I think it's, it's very unclear. So I do think like there's, there's all these, like in both big labs, there's. Uh, sorry. Both of the, and, and drop and, and deep minus and XAI are are separate cases.Um, they are trying to see the other time expansion areas. So cloud code for finance. Yeah. Um, uh, cloud cowork, all those, all those things. Whereas I think cursor and cognition are like comparatively just focused on coding and so I, I do think they leave space and I do think for the other verticals that also means the same thing.Right. That, uh, that they're not gonna be that. Um, intensely focused on, on, on that domain. Except for, I, I think I would mark out finance and healthcare as like the next ones, um, that they're clearly going after. Uh, I, I would say comparatively, healthcare seems more thorny. There, there, there've been some announcements about it, but like, I would respect the, the finance work a lot more just because like the, the path to money is a lot clearer.[00:25:12] Jacob Effron: Yeah, no, I mean, obviously like, I, I think, you know, maybe similar to, to the space that's being left in these other domains, you know, there's obviously. Uh, a lot that's required to actually implement these tools in enterprises, uh, versus, you know, maybe just giving them, uh, giving model access to, to folks outta the box.[00:25:27] swyx: Yeah, yeah. Yeah. So the, the agent lab thing is like, we'll do the last mile for you. Whereas I think the model labs tend to just trust the model and, and be minimalist about it. Both of them work.[00:25:38] Jacob Effron: Yeah.[00:25:38] swyx: I, I don't, I don't necessarily think one, uh, beats the other, uh, for every, for every use case. Um, all I, all I do know is that it does seem like.Uh, the large enterprises do want a dedicated partner that isn't just the model labs, which is kind of interesting.[00:25:55] Jacob Effron: We, we've been in this phase of, of pure capability exploration. And so I think nothing has been, you know, better for the large labs, right? I mean, they're always gonna be, uh, uh, the frontier of, of capability exploration.And so I think have a very good relationship with a lot of these enterprises. But ultimately over time, like. The, uh, the incentive structure of these labs is always gonna be maximal, you know, token consumption for, uh, for the end customers they work with. And there's just, I think, so few companies that have actually gotten to massive scale.Maybe coding again is the most interesting. So it's the first space that really is just completely gone, you know? Yeah. You must love it every day. Like absolutely insane. And. I think it[00:26:32] swyx: gets even. Okay. I mean, like, I think we, we say good things about crystal cognition, but the sheer liftoff of like both end UPIC and open ai.‘cause they, they, they have independent valuations. I mean, let's throw an XEI in there because it's now I ping at 1.2 trillion. That number is just mind boggling. Like I, I feel like in normal investing or normal startups, there's kind of like a ceiling market cap or valuation. Totally. That, that like you, you reach and you go like, all right, let's, it's gonna be chiller from now on.And these guys are not slow down. No.[00:27:02] Jacob Effron: Well, I also think the dynamic is fascinating about some of these later stage companies is, is, you know, in the past, I feel like in, in venture world, if you got to a certain level of scale, the question around you was really more a valuation question. And this is like why there was different phase, like, you know, types of venture people did and like the late stage growth people were just incredible at like, you know, a little bit of what's the ultimate market opportunity of this company, but also what's the right way to, to value it.Like we know it's, it's in some bands of an outcome that is like. Sure there's some variance to it, but it's like relatively understood what that bands is and then maybe you get over time surprised to the upside. Whereas any kind of like later, even the labs themselves, any later stage company, the bands of which that company might be worth right now, even in a year or two years are so massive because of how fast the ecosystem changes that it's like.Even for later stage companies, every three months could be an existential level event to the upside to the downside. Yeah. Um, and I think that, like, you are obviously seeing it in the, in the positive with code, which, you know, if you think about a company like philanthropic, you know, that. For a while, it was like unclear if they were going to have access to enough capital, um, to really stay in the, in the race, right?And then coding hit at the exact right time. They had the perfect model for it. They executed brilliantly. Um, and you know, now are, are, you know, uh, you know, one of the most valuable companies in the world.[00:28:13] swyx: Uh, at the same time, I, I don't find, I, I have zero sympathy for opening eye because they're crushing it and they're all rich.You know, this is like a high class champagne problem to have to, uh, to be number two at coding or whatever. Like, who cares? Like, you're, you're doing great.[00:28:27] Jacob Effron: Yeah. It's funny though. I can't even, I mean, you would be closer to this, uh, you know, even that you're in the AI coding space, but it's like a lot of people I talk to think Codex is just as good, if not better than Claude Code.Right. I think one thing that I've been really surprised by, and maybe, maybe Cloud Code is a better product in some ways, I'm curious your thoughts is just in consumer AI with chat GBT. You saw this big first mover advantage, right? Where admittedly today, like, I don't know, Claude Gemini. Great products.Not sure, not abundantly clear chat GBTs any better, but like. People stick with chat, GBT, it's the first thing to introduce them.[00:28:56] swyx: They stay, but they're not growing anymore. I don't know if you've seen[00:28:59] Jacob Effron: Right. But that to me is more of like a, a, a product problem than it is. They're not like, it's not like they've like lost share to someone else.My understanding is the overall problem with consumer AI today is much more of a how do you take this tool and, you know, for, for folks like us, like knowledge workers, it's like this incredible magic tool, but it's not necessarily a daily active use tool for a lot of people around the world today. And what are the like products?It's, it's kind of a category wide problem. Like in coding, for example, like. The entire space has gone parabolic. There may be some relative growth in, uh, in other consumer AI players, but it's not like consumer AI as a category is like going parabolic and they're not capturing most of that thing. I think it's actually the larger problem is much more, hey, the category has kind of hit a bit of a plateau of people haven't figured out how to bring, you know, tons more users on board.Yeah, yeah. Or increase the frequency of those users. And so it seems more of a category wide problem than it is, you know, a massive market share of change. I was gonna draw the comparison to, to the coding space where Claude Co is the first product, obviously, to introduce people to this magical experience.You know, by all accounts, codex is, is pretty damn close to as good, if not better. Um, but like still that first product, you, you would've thought that would not be a super sticky, uh, you know, product surface area. And it actually has, it turns out, I, it feels like the first lab to introduce you and experience really does, uh, keep a lot of, uh, a lot of the focus.[00:30:12] swyx: I, I think. M maybe it's like still, still early days. You know, Chad, BT is like three plus years old and Yeah. Cloud code is only one. Just turned a year. Yeah. So give it time, you know? Yeah. Like, yeah. I mean, definitely sometimes a lot of people have switched from to Codex. Maybe that will keep going. I, it's like really hard to tell.Uh, yeah. I, I, I do, I do think that. Because we are in this like, high volatility, high temperature phase. Um, the loyalty and stickiness to first movers and category creators, I don't think is as high as it might be in some other, uh, areas in our careers that we've looked at.[00:30:47] Jacob Effron: Yeah. Though, I mean, I've been surprised by the cloud code thing.I, I would've thought that, like, in many ways I always worried about the[00:30:52] swyx: enterprise. You think you would've been gone by now?[00:30:53] Jacob Effron: Not gone. But I would've, I I always worried that the, that the consumer business of these companies would be quite sticky. And then the enterprise API business. Uh, was actually like, you know, in some ways like your least loyal buyers, like they would, they would move to,[00:31:05] swyx: right, right.But, but they worked out that it wasn't the enterprise API it was enterprise product.[00:31:09] Jacob Effron: Totally. And maybe that was the, that was the secret that like, but the amount of lock-in or just default behavior that has happened in that space, uh, is, is more than I might've imagined with two products that by all accounts are pretty damn similar.Yeah.[00:31:22] swyx: No fight there. Uh, I will say I do think that Codex is still in like a catch up. Like in terms of personal experience. Um, the only thing I like out of, out of Codex is the, is like Spark and like yeah. Uh, the, I, I feel like the skills integration is a little bit better. I feel like, uh, the, the speed is a bit better.Maybe ‘cause it's in, is written in rust or whatever. Um, very minor things that you like. Almost like telling yourself rather than like objectively assessing between two, two of them. I, I, I do think, like vibes wise, I think that's going on. Um, the, the, you know, I, I feel like the, the missing questions, uh, in, in this whole debate is like, why is this so concentrated in only two names, right?Yeah. Like, um, how, where, like, where is the Gemini? You know, presence, where's the Xai presence? Um, and like they are trying, it's just they haven't made that much progress yet.[00:32:12] Jacob Effron: But what the, what the Claude Co moment does show, and it actually in some ways makes you a little more bullish on the potential for someone else to catch up because it does feel like if you're the first person to introduce some magical net new product experience, that that actually might be stickier than one might have imagined.[00:32:27] swyx: Right, right, right. Okay. Yeah.[00:32:28] Jacob Effron: And so it's, everyone can believe they have shot[00:32:29] swyx: that. What do you think that new product experience might be like? I, I, it's, it's like, and this is a failure of imagination on my part. Like, I always wonder, like, people always say this like, well, the, the thing that will save us is like being first to the next new thing.Like what is it?[00:32:41] Jacob Effron: Yeah.[00:32:42] swyx: It's like,[00:32:45] Jacob Effron: I dunno, something around like, uh, consumer agent, computer use, like hybrid. I think, obviously, I think we're like scratching the surface on the consumer side.[00:32:53] swyx: So my, my current theory is like the. Open claw is like a vision of things to come.[00:32:58] Jacob Effron: Totally.[00:32:58] swyx: Um, and uh, it's good that O open I has like the association with open claw, but by no means do they have the rights to win it.The general thesis that I have been pursuing now is that the year the same way that 2025 was the year of coding agents, 2026 is coding agents breaking containment to do everything else. Um, and so coding agents continue to still win, but because they generate software and software eats the world, so like, it's kind of like the trans.Associated property of like software, eat the world, coding agents, eat software, therefore coding agents eat the world. Um, which is like an interesting,[00:33:30] Jacob Effron: yeah, and breaking containment always an easier phase phrase in the consumer context than the enterprise one. You've seen people run these really cool, uh, experiments in their own personal lives.I think like,[00:33:37] swyx: yes.[00:33:38] Jacob Effron: Figuring out, you know, how you, obviously everyone's focused, you know, on the enterprise side now around how you create these experiences. I feel like the vibes, you know, people love to have these narratives of like, everything is completely shifted. It's like I actually, you know, open AI.Organizationally, uh, you know, volatility aside is, you know, great products, great team, great models like everyone else in the world is incentivized for there to be. Two, three more. Everyone would love more like great model companies. And so I feel like the, the natural forces of the world revolt when any one company, you know, is too much the star of the show, right?There's so many people in the ecosystem that are incentivized for that not to happen. And so I think I'd be shocked if we don't have. Uh, uh, reversion of vibes, not maybe completely the other way, but at least a little bit more equal at some point over the next six, 12 months.[00:34:24] swyx: I, I think there's just a kind of different stages when, when you talk about the world, one wanting more model companies, I talked think about like the neo labs.[00:34:30] Jacob Effron: Yeah.[00:34:31] swyx: And I mean, I don't know, is it fair to say none of them have really broken through in the past year?[00:34:35] Jacob Effron: I think that's totally fair,[00:34:37] swyx: which is rough. Um, and well, how are we gonna, how are we gonna grow that diversity in, in, in choice, like. Um, that's, this is it.[00:34:46] Jacob Effron: Yeah. It'll be really interesting to see what, what, what ends up happening with that.And you've seen, you know, folks like Nvidia, you know, very incentivized to make sure there's, there's a broader platform of, of other model providers.[00:34:57] swyx: I think, uh, I don't know people say this, but I, I, I don't think they try it hard. Nvidia tries harder to build neo clouds[00:35:05] Jacob Effron: Yeah.[00:35:06] swyx: Than neo labs.[00:35:07] Jacob Effron: Well, they try pretty damn hard to build neo Cloud, so[00:35:09] swyx: that's,[00:35:09] Jacob Effron: yeah.[00:35:10] swyx: But like, you know, let's call it like the, the core weaves of the world, much happier place in the, you know, than any neo lab built on top of them.[00:35:18] Jacob Effron: Yeah. That one might argue it's, it's easier to, to enable a neo cloud to be successful than it is. Uh, you can't will a neo lab into existence the same way you, soNvidia[00:35:25] swyx: has more direct control over it.Uh, for sure.[00:35:27] Jacob Effron: What else is kind of catching your eye today on the startup side? I mean, you worry, there's obviously this whole narrative of like, you know, the foundation models, you know, they announced a product and every stock goes down 15%. Like[00:35:36] swyx: Yeah.[00:35:37] Jacob Effron: Do you, do you worry about the foundation models just kind of eating into to a bunch of these startup categories?[00:35:43] swyx: Not really. I, I think actually like. As, uh, there's, there's, okay, there's, there's, there's the, there's the point of view of like being an investor in startups, and there's a point of view of like, do you wanna start something? And I think honestly, like the, the downside for all these is so. Minimal in, in a sense of like, the worst you do is you just get hired into one of these labs anyway.So I, I think the, the market for people who just do things and try things and try to execute in like a competent way, even if like it doesn't work out commercially, even if it just wasn't that great anyway. Like, but like that's your job interview to go into, into one of these things anyway, so, um, I don't feel that.From a, from a very, very small startup perspective, mid-size startups. Yes. Uh, I will say there's been a lot of dead, um, LM Infra, a lot of LM infra consolidation like the, the, uh, lang fuses of the world getting absorbed into, into click house. And I, I think. Like people have maybe worked out the domain specific playbook, uh, and like, I think that's okay.Um, and, and yeah, I'm not that, not that worried about, uh, okay. So, um, I, I would say I'd be more worried about traditional SaaS, like low NPSS. This is the whole AI versus SaaS debate that has, that's been going on. Uh, and, and like literally I'm going through that exact thing in my company where, so I like kind of.Thinking through this on a very visceral, visceral level, right? On one hand you have the people who say you vibe coders don't appreciate the amount of work that goes into A-A-C-R-M and like, yeah, you think you can rip out Salesforce? So did the 30 entrepreneurs before you, right? Like, like, you know, you classically underestimate the things that you don't.Deeply, no. And, and, and target audience is not you. Uh, at the same time, like we have never been able to build software so easily and customize software so easily and like Yeah, you're not gonna use 90% of the things in Salesforce. So like, yeah. What's the typical, so what have you, what[00:37:33] Jacob Effron: have you done internally?[00:37:34] swyx: So we have there the main SaaS that we do for event management and sponsor management. That's, and we paid 200 KA year for that. Not, not huge, but like chunky for, for, for my, my scale. Um, and like, yeah, I could probably spend 2000 and, and build like a custom version of that. Um, the, the, the trick has been dealing with my, the rest of my team and getting them on board.Yeah. ‘cause I'm the most ethical person on my team, but like, I can't make that decision myself. And I think in the same way I've been telling with other CEOs team leaders as well, it's like, well you can be super cloud pilled. You can be super LM psychosis and that you think that's okay, but you like you have to bring your team with you.And I think like there, the sort of widening disparity in LM psychosis in companies is causing real s real riffs because. And on one hand, on one hand, the people who are less AI native are not getting with the picture. They're not, they're actually like behind, they're actually not waking up to the fact that like you, everything you think is necessary is not actually that necessary.And in fact, exactly would be better of you if you just like held your nose and went in and when came out the other side. Yeah, only talking to agents in natural language and like your life would actually be better and you just, you're just like close-minded. There's that perspective. The other perspective is, oh, you vibe coder.You, you did this in a weekend and you got the 80% solution and now the rest of your employees. Have to pick up the rest of your s**t, right, that you, that you thought you were, you were such hot, amazing, uh, uh, at, but like, actually you didn't figure it out. And like, actually LMS are still useless at this and blah, blah, blah.So like, I think there's this huge debate going on in every company right now. Um, and like, um, you know, I have a small microcosm of it, but like, yeah, it, it's making me hesitate to, to pull the trigger. But like I will at some point, it's like maybe I've put it off for one year, but not like five. Yeah, but like, so, so like SaaS is definitely getting squeezed.Um, it does make me wonder, like, I, I do think that there's an opportunity for a more AI native, um, system of record thing that is not just Postgres. Um, or not just MongoDB, although both are very good. Maybe it's like a convex or like people Yeah. Bring up convex a lot. I don't know, like, like, I, I just feel like the sort of quote unquote firebase of, of AI apps isn't really a thing yet.Um, beyond what we have. Uh, which, which is fine. It's, it's, it's just. We could probably start in a more sort of rapid iteration cycle first before scaling up to like a Postgres or MongoDB, which are more sort of old tech. I was at a dinner with, uh, Mike Krieger, the CPO of en philanthropic, and, and he, we were just kind of going around the room going like, what are people most worried about?Yeah. And, uh, for me, uh, I, instead of security, I brought up biosafety. Yeah,[00:40:21] Jacob Effron: classic.[00:40:22] swyx: Um, actually, like I said, it was. Cliche and classic, and the rest of the table were, were like, what do you mean? Someone sitting at home can manufacture a virus that wipes out half of humanity,[00:40:32] Jacob Effron: almost like the OG Jeffrey Hinton.Like, this is why you should be scared.[00:40:35] swyx: I'm like, yeah, like the read the, you know, risk reports. Like this is like the thing. Um, I think, and Mike was just sitting there knowing he was sitting on Mythos and going like, actually it's security. Um, and I think like, um, I think the, there's, there's, part of it is.A very good marketing. Like too good. Yeah, like I would actually advise and topic to tune down the marketing because also it's, it is just a very good model and you don't have to make so many marketing claims around it. At the same time, it is not really a private model. If you give it to 40 companies.Each of whom have like 10,000 employees or whatever. Right. It's not, it's not private, it's, it's like there's bad actors in there.[00:41:18] Jacob Effron: Yeah. Hopefully, hopefully not as, uh, as bad as releasing it widely, but, uh, no, I mean, it's an interesting. You know, it's an interesting case study for how all, I mean, many model releases might, I mean, you know, this might be the first model release that looks like the rest of ‘em from from now on, right?[00:41:31] swyx: It, it, so it's, it's the, there's an overall product strategy, uh, for anthropic of like bundle, uh, you know, restrict access bundle, uh, product with model maybe.Whereas, uh, OpenAI has definitely been a lot more sort of. Philosophically aligned on like, we will just enable access everywhere and we don't know what you, what will come out of it. Right.[00:41:51] Jacob Effron: Right. Though, I mean, this current moment, uh, obviously the cynical take is also just ties to the amount of compute that both companies[00:41:56] swyx: Yeah.Right, right, right. Yeah, I think, I think that's true. I I do think like the, the, this is the, the, the scale, the dawn of like larger than 10 trillion parameter models is very interesting. I don't think it, I think it's a temporary phenomenon because we have much larger compute clusters coming online for everyone over the next like three, five years.It's, and this is like already written in, in the cards.[00:42:18] Jacob Effron: Yeah.[00:42:19] swyx: So to the extent that like, you know, will we have rationing of models, uh, above 10 trillion, uh, in like two years? I don't think so. I think everyone will have no, we'll just[00:42:29] Jacob Effron: have rationing of the next phase.[00:42:30] swyx: Right. Right. But like, that's as it should be almost like, um.My, my classic example, which I, this is just me theorizing, not anything confirmed by Google. When Google announced Gemini, they actually announced three sizes, which was Flash Pro Ultra. They never released Ultra. They only have Pro and Flash. Um, so my theory is they have ultra sitting in a basement and they just could distilling from it for, for flashing pro.Um, which like, yeah, I mean, I, I actually think that's. As it should be for any lab that they, that they do that.[00:43:02] Jacob Effron: Yeah. Just because those are the models that people actually wanna end up using. And it's just like cost prohibit.[00:43:06] swyx: It is more, yeah, it's cost. Yeah. It's, it's not the want, it's just, just, just the cost.Um, I do think, like, uh, it is interesting that, uh, for a while I was, I was considering the theory that models capped out at two, 2 trillion, and I think that's proving to be wrong. And well then if I'm wrong, how wrong? How wrong am I? Do we do 200 trillion? Do we do two quarter trillion, whatever? Um, and I don't think we have the straight answer to that, but like, uh, it's interesting that we are continuing to scale number of pers when everyone kind of assu like can see that we're not going to get like the next thousand or 1 million x from this paradigm.So like the others, like the alias of the world are working on other. Um, model architecture improvements. We need a different scaling law, I guess, because like, we're, I, I feel like people already already feel like we're tapped out on this. Like the, the end, the end state of this is we turn most of the world into data centers and like, I don't know.I don't know if we want that.[00:44:08] Jacob Effron: Yeah, I mean, uh, if the, if, if, if the return of intelligence are there, maybe, uh, maybe not so bad.[00:44:13] swyx: I, I, I think there, there's just a sheer amount of like, like un scalability that like is wrangling people's sensibilities right now. Um, especially in terms of like context lengths.Um, my classic quote is that context length is like the slowest scaling factor in, in lms.[00:44:30] Jacob Effron: Yeah.[00:44:30] swyx: Um, we, like, we took maybe. Three years to go from like 4,000 context length to a million and that's about it. Yeah. Like Gemini has had a million token context length for two years now. Um, and no one's using it.Like, so like yeah, it's memory. Memory is probably gonna be the, the biggest limiting constraint on all these things.[00:44:50] Jacob Effron: Yeah. Certainly seems that way. I guess I'm curious over the last year since you recorded last, like what's one thing you've changed your mind on?[00:44:57] swyx: I feel like I was kind of bearish on open models like last year.Um, in a sense of, like, I, I had just done the podcast with an Al[00:45:07] Jacob Effron: Yeah.[00:45:08] swyx: Of Braintrust where he, and he, I mean, you know, he has a good cross section of all the top AI companies and he says market share of open source is 5% and going down. Um, I think that's changed. I think it's going up. Um, and even if,[00:45:22] Jacob Effron: even though the capability gap does seem to be increasing.Spending on the[00:45:26] swyx: time. It's hard to tell. Yeah, it's, it's really hard to tell. ‘cause like, okay, for, for listeners, capability gap increasing is like on public benchmarks. And let's say you're comparing mythos versus like, I don't know, G-T-O-S-S or like GLM 5.1. And, um, it's, it is really hard to tell. ‘cause even if they were closing, you will also not believe that they were closing that much because it's very easy to gain the benchmarks.Yeah. So you just don't really, really know. Um, all you know is like. Uh, there's somewhat objective open router stats on like what people choose in a free market. And people do choose some of these open models in significant volume, except that a lot of them are heavily discounted. So you need to kind of like price adjust, uh, these things.So even if, even if that were true, which I, I'm not sure, like I, I, I feel like the numbers just up now instead of down. Uh, I think the. Separation between what the top tier agent labs

On this special segment of The Full Ratchet, the following Investors are featured: Jacob Effron of Redpoint Ethan Austin of Outside VC Arianna Simpson of Andreessen Horowitz We asked guests to tell the most important lesson they've learned in their career. The host of The Full Ratchet is Nick Moran of New Stack Ventures, a venture capital firm committed to investing in founders outside of the Bay Area. We're proud to partner with Ramp, the modern finance automation platform. Book a demo and get $150—no strings attached.   Want to keep up to date with The Full Ratchet? Follow us on social. You can learn more about New Stack Ventures by visiting our LinkedIn and Twitter.

Jakub Pachocki, OpenAI's Chief Scientist, sits down with Jacob to cover the full arc of where AI research stands today and where it's headed. The conversation spans the explosive growth of coding agents and what it signals about near-term AI capability, the use of math and physics benchmarks as proxies for general intelligence, how reinforcement learning is being extended beyond easily-verified domains toward longer-horizon tasks, and what it means to run a research organization at the precise moment the models themselves are starting to accelerate the research. Jakub shares a candid take on the competitive landscape, why chain-of-thought monitoring is one of the most promising tools in the alignment toolkit, and — with unusual directness — why the concentration of power enabled by highly automated AI organizations is a societal problem that doesn't yet have an obvious solution.   (0:00) Intro (1:53) Research Intern Capability Timelines (4:59) Math Breakthroughs (7:59) RL Beyond Verifiable Tasks (12:32) RL vs In-Context (19:01) Allocating Compute Internally (28:18) AI for Science (31:40) Pattern Matching (33:23) Solving the Hardest Math Problems (37:40) Chain of Thought Monitoring (44:33) Generalization and Value Alignment in Models (47:57) Inside OpenAI (51:55) Quickfire   With your co-hosts:  @jacobeffron  - Partner at Redpoint, Former PM Flatiron Health  @patrickachase  - Partner at Redpoint, Former ML Engineer LinkedIn  @ericabrescia  - Former COO Github, Founder Bitnami (acq'd by VMWare)  @jordan_segall  - Partner at Redpoint

Serval is one of the fastest-growing AI-native enterprise software companies right now, and this episode is a rare inside look at the deliberate architectural, go-to-market, and talent decisions behind that growth. Jake Stauch breaks down why he made the contrarian bet to build a full system of record rather than layer on top of existing tools, why ITSM is more vulnerable to AI disruption than CRM, ERP, or HRIS, and how Serval is winning Fortune 500 deals against a $14B incumbent with a fraction of the resources. Beyond the product, Jake gets into the organizational decisions that underpin Serval's velocity — why recruiting is the #1 job of every employee, how to prevent talent bar decay as you scale from 8 to 200 people, and how the role of the manager is shifting as ICs own more scope than ever. Threading it all together is a founder's honest account of what it means to build a horizontal software company when the models are improving, the infrastructure is shifting, and the window to displace a legacy incumbent is open but won't stay open forever.   (0:00) Intro (1:25) What is Serval? (4:51) Early Doubts and Strategy (6:34) AI Tailwinds in ITSM (8:04) Competing with ServiceNow (9:41) Why ITSM Is Vulnerable (11:52) Automation via Codegen (16:27) Critical Guardrails (28:32) Internal Support Complexity (30:24) Hiring as the Moat (31:44) Dream Team Recruiting (33:49) Managers vs Super ICs (36:44) Junior Engineers and AI Native Workflows (43:13) Quickfire   With your co-hosts:  @jacobeffron  - Partner at Redpoint, Former PM Flatiron Health  @patrickachase  - Partner at Redpoint, Former ML Engineer LinkedIn  @ericabrescia  - Former COO Github, Founder Bitnami (acq'd by VMWare)  @jordan_segall  - Partner at Redpoint

Yogi spent 20 years living the nightmare of enterprise accounting. As a senior finance leader at Rubrik, he watched highly paid professionals spend three weeks every month manually wrangling data into spreadsheets—a problem that caused mass burnout and multi-million dollar stock corrections.When ChatGPT launched, Yogi knew the technology was finally ready to solve the problem. In this episode, he breaks down how he left his executive track to found Maxima, how he landed massive enterprises like Scale AI and Rippling as early design partners, and why he managed to raise $41M from top-tier VCs like Kleiner Perkins and Redpoint before he even had a pitch deck.Why You Should ListenHow a 1st-time founder raised an $11M Seed and a $30M Series A in a year.Why replacing accountants with AI is a bigger opportunity than replacing SaaS tools.How to use the "Design Partner Playbook" to secure Fortune 500 customers.Why charging for an MVP creates the friction you actually need to find true PMF.The difference between selling "digital shelves" and selling "folded laundry" in the age of AI.Keywordsstartup podcast, startup podcast for founders, AI in accounting, enterprise SaaS, product market fit, finding pmf, raising seed round, raising series a, B2B sales, design partners00:00:00 Intro00:07:37 Leaving a CFO Track to Become a Founder00:11:52 Raising an $11M Seed Round from Kleiner Perkins00:20:07 The Design Partner Playbook00:22:34 Why You Must Charge Your Early Design Partners00:28:36 The Aha Moment for Product Market Fit00:33:20 Selling "Folded Laundry" Instead of "Digital Shelves"00:36:47 Raising a $30M Series A Pre-EmptivelySend me a message to let me know what you think!

On this special segment of The Full Ratchet, the following Investors are featured: David Cohen of Techstars Jacob Effron of Redpoint Arianna Simpson of Andreessen Horowitz We asked guests for the most important piece of advice that they'd share with folks early in their venture career. The host of The Full Ratchet is Nick Moran of New Stack Ventures, a venture capital firm committed to investing in founders outside of the Bay Area. We're proud to partner with Ramp, the modern finance automation platform. Book a demo and get $150—no strings attached.   Want to keep up to date with The Full Ratchet? Follow us on social. You can learn more about New Stack Ventures by visiting our LinkedIn and Twitter.

Max Jungestål, CEO of Legora, joins Jacob Effron and Logan Bartlett to discuss the company's $550M Series D and share a candid account of what building an AI-native company at speed actually looks like from the inside. Max argues that the AI application layer requires a fundamentally different operating model than traditional SaaS, one built on low ego, constant reinvention, and a willingness to watch nine months of work get washed away by a model update. He walks through how step-function improvements in the underlying models, particularly Opus 4.5 and 4.6, have repeatedly forced Legora to rebuild core product features from scratch, and why he sees that as a feature, not a bug. On the legal industry, Max offers a ground-level view of how AI is actually diffusing through law firms, less through top-down mandates and more through competitive pressure between firms and, increasingly, from enterprise clients demanding efficiency from their outside counsel. He pushes back on the viability of AI-native law firms, dismisses outcome-based pricing as harder than it looks, and makes the case for why foundation model competition creates tailwinds rather than threats for a company with Legora's depth. The episode closes with a detailed look at the US expansion strategy, including the deliberate cultural decisions, like flying all New York hires to Stockholm for onboarding, that Max believes are the real source of Legora's compounding advantage.   [0:00] Intro [1:16] Legora's Series D Story [3:24] Why You Need Low Ego to Build in AI [5:58] From 60% to 100% Accuracy in One Summer [7:04] Law Firm Economics Shift [14:09] Pricing Seats Vs Outcomes [18:31] Why Foundation Models Entering Legal Helps Legora [30:10] Convincing a 75-Year-Old Partner to Go All In [33:02] Hiring Legal Engineers [34:32] Running an AI-Native Company [35:57] The Opus 4.5 Christmas Breakthrough [40:02] Building With Customers [44:01] All In On US Expansion [51:22] Stockholm Startup DNA   With your co-hosts:  @jacobeffron  - Partner at Redpoint, Former PM Flatiron Health  @patrickachase  - Partner at Redpoint, Former ML Engineer LinkedIn  @ericabrescia  - Former COO Github, Founder Bitnami (acq'd by VMWare)  @jordan_segall  - Partner at Redpoint

This episode features Jerry Tworek, a key architect behind OpenAI's breakthrough reasoning models (o1, o3) and Codex, discussing the current state and future of AI. Jerry explores the real limits and promise of scaling pre-training and reinforcement learning, arguing that while these paradigms deliver predictable improvements, they're fundamentally constrained by data availability and struggle with generalization beyond their training objectives. He reveals his updated belief that continual learning—the ability for models to update themselves based on failure and work through problems autonomously—is necessary for AGI, as current models hit walls and become "hopeless" when stuck. Jerry discusses the convergence of major labs toward similar approaches driven by economic forces, the tension between exploration and exploitation in research, and why he left OpenAI to pursue new research directions. He offers candid insights on the competitive dynamics between labs, the focus required to win in specific domains like coding, what makes great AI researchers, and his surprisingly near-term predictions for robotics (2-3 years) while warning about the societal implications of widespread work automation that we're not adequately preparing for. (0:00) Intro(1:26) Scaling Paradigms in AI(3:36) Challenges in Reinforcement Learning(11:48) AGI Timelines(18:36) Converging Labs(25:05) Jerry's Departure from OpenAI(31:18) Pivotal Decisions in OpenAI's Journey(35:06) Balancing Research and Product Development(38:42) The Future of AI Coding(41:33) Specialization vs. Generalization in AI(48:47) Hiring and Building Research Teams(55:21) Quickfire With your co-hosts: @jacobeffron - Partner at Redpoint, Former PM Flatiron Health @patrickachase - Partner at Redpoint, Former ML Engineer LinkedIn @ericabrescia - Former COO Github, Founder Bitnami (acq'd by VMWare) @jordan_segall - Partner at Redpoint

Max Junestrand is the Co-Founder and CEO @ Legora, the legal AI company that has scaled to $70M in ARR, 750 of the world's leading law firms as customers and over 300 employees in just 2 years. They have raised over $200M from some of the best in the business including Benchmark, General Catalyst, Redpoint and ICONIQ.  AGENDA: 04:16 Why Does Everyone Think Harvey When They Hear Legal AI? 07:35 Why OpenAI is Toast? Switching to Anthropic! 11:47 24 Months: Which Foundation Models Will Win?  23:53 Lessons Scaling from Europe into the US 28:53 Do Americans Work As Hard As They Say? 32:20 Why Seat Models Are Not Dead in SaaS? 36:17 How to Use Competition To Drive a Fire in Your Team? 40:59 Is Legal AI a Winner-Take-All Market? How Does It End? 47:18 The Future of Law Firms: Do Juniors Get Fired? 53:19 How We Raised $200M and 3 Rounds with No Deck 57:21 Quickfire Round: Best Advice, Closest Mentor, Biggest Mindset Shift  

Ari Morcos and Rob Toews return for their spiciest conversation yet. Fresh from NeurIPS, they debate whether models are truly plateauing or if we're just myopically focused on LLMs while breakthroughs happen in other modalities.They reveal why infinite capital at labs may actually constrain innovation, explain the narrow "Goldilocks zone" where RL actually works, and argue why U.S. chip restrictions may have backfired catastrophically—accelerating China's path to self-sufficiency by a decade. The conversation covers OpenAI's code red moment and structural vulnerabilities, the mystique surrounding SSI and Ilya's "two words," and why the real bottleneck in AI research is compute, not ideas.The episode closes with bold 2026 predictions: Rob forecasts Sam Altman won't be OpenAI's CEO by year-end, while Ari gives 50%+ odds a Chinese open-source model will be the world's best at least once next year. (0:00) Intro(1:51) Reflections on NeurIPS Conference(5:14) Are AI Models Plateauing?(11:12) Reinforcement Learning and Enterprise Adoption(16:16) Future Research Vectors in AI(28:40) The Role of Neo Labs(39:35) The Myth of the Great Man Theory in Science(41:47) OpenAI's Code Red and Market Position(47:19) Disney and OpenAI's Strategic Partnership(51:28) Meta's Super Intelligence Team Challenges(54:33) US-China AI Chip Dynamics(1:00:54) Amazon's Nova Forge and Enterprise AI(1:03:38) End of Year Reflections and Predictions With your co-hosts:@jacobeffron  - Partner at Redpoint, Former PM Flatiron Health@patrickachase  - Partner at Redpoint, Former ML Engineer LinkedIn@ericabrescia  - Former COO Github, Founder Bitnami (acq'd by VMWare)@jordan_segall  - Partner at Redpoint

Edwin Chen is the founder and CEO of Surge AI, the data infrastructure company behind nearly every major frontier model. Surge works with OpenAI, Anthropic, Meta, and Google, providing the high-quality data and evaluation infrastructure that powers their models.  Edwin reveals why optimizing for popular benchmarks like LMArena is "basically optimizing for clickbait," how one frontier lab's models regressed for 6-12 months without anyone knowing, and why the industry's approach to measurement is fundamentally broken. Jacob and Edwin discuss what actually makes elite AI evaluators, why "there's never going to be a one size fits all solution" for AI models, and how frontier labs are taking surprisingly divergent paths to AGI. (0:00) Intro(0:56) The Pitfalls of Optimizing for LMArena(4:34) Issues with Data Quality and Measurement(9:44) The Importance of Human Evaluations(13:40) The Rise of RL Environments(17:21) Challenges and Lessons in Model Training(19:59) Silicon Valley's Pivot Culture(23:06) Technology-Driven Approach(24:18) Quality Beyond Credentials(27:51) Impact of Scale Acquisition(28:35) Hiring for Research Culture(30:48) Divergence in AI Training Paradigms(34:16) Future of AI Models(39:32) Multimodal AI and Quality(43:44) Quickfire With your co-hosts: @jacobeffron - Partner at Redpoint, Former PM Flatiron Health @patrickachase - Partner at Redpoint, Former ML Engineer LinkedIn @ericabrescia - Former COO Github, Founder Bitnami (acq'd by VMWare) @jordan_segall - Partner at Redpoint

This episode features Olivier Godement, Head of Product for Business Products at OpenAI, discussing the current state and future of AI adoption in enterprises, with a particular focus on the recent releases of GPT 5.1 and Codex. The conversation explores how these models are achieving meaningful automation in specific domains like coding, customer support, and life sciences: where companies like Amgen are using AI to accelerate drug development timelines from months to weeks through automated regulatory documentation. Olivier reveals that while complete job automation remains challenging and requires substantial scaffolding, harnesses, and evaluation frameworks, certain use cases like coding are reaching a tipping point where engineers would "riot" if AI tools were taken away. The discussion covers the importance of cost reduction in unlocking new use cases, the emerging significance of reinforcement fine-tuning (RFT) for frontier customers, and OpenAI's philosophy of providing not just models but reference architectures and harnesses to maximize developer success. (0:00) Intro(1:46) Discussing GPT-5.1(2:57) Adoption and Impact of Codex(4:09) Scientific Community's Use of GPT-5.1(6:37) Challenges in AI Automation(8:19) AI in Life Sciences and Pharma(11:48) Enterprise AI Adoption and Ecosystem(16:04) Future of AI Models and Continuous Learning(24:20) Cost and Efficiency in AI Deployment(27:10) Reinforcement Learning and Enterprise Use Cases(31:17) Key Factors Influencing Model Choice(34:21) Challenges in Model Deployment and Adaptation(38:29) Voice Technology: The Next Frontier(41:08) The Rise of AI in Software Engineering(52:09) Quickfire With your co-hosts: @jacobeffron - Partner at Redpoint, Former PM Flatiron Health @patrickachase - Partner at Redpoint, Former ML Engineer LinkedIn @ericabrescia - Former COO Github, Founder Bitnami (acq'd by VMWare) @jordan_segall - Partner at Redpoint

This week on Unsupervised Learning, Jacob Effron is joined by Jordan Schneider, host of China Talk, who challenges widespread assumptions about US-China AI competition. China's AI development is driven by private capital and market competition—not central government planning—with companies like DeepSeek, Alibaba, and ByteDance operating more like Silicon Valley startups than state projects. The critical bottleneck is compute: the West maintains a 10-15x advantage in advanced chips, and US export controls implemented one month before ChatGPT created a structural edge favoring America for years. Chinese companies aggressively open-source models from strategic necessity—they couldn't establish a quality gap justifying paid access like OpenAI. Jordan explains why the "Goldilocks strategy" of controlled chip dependency fails, why expert consensus opposes selling advanced semiconductors to China despite Nvidia's lobbying, and how Taiwan's invasion risk is driven more by domestic politics than AGI scenarios. China's real advantage may emerge in robotics manufacturing at scale, where they're already deploying while the US debates strategy. Inside the Politburo's AI Study Session: https://www.chinatalk.media/p/xi-takes-an-ai-masterclassSubmit your questions to Jacob here: https://docs.google.com/forms/d/1vHBYv0bTT_EgFWTjbKnLr_sn3pZnFmcFGWYVTltKEco/edit (0:00) Intro(1:45) The Chinese AI Ecosystem: Pre and Post ChatGPT(3:45) Government Influence and Private Sector Dynamics(6:40) Venture Funding and Major Players(8:36) Talent and International Collaboration(11:25) Open Source Models and Market Dynamics(15:24) What Role Does The Chinese Government Play?(31:17) US-China AI Policy and Strategic Competition(36:18) The Argument for Selling AI Accelerators(37:02) Risks of Not Selling to China(43:34) Technological Constraints and Huawei's Challenges(51:18) US-China Relations and Taiwan(1:02:46) Quickfire With your co-hosts: @jacobeffron - Partner at Redpoint, Former PM Flatiron Health @patrickachase - Partner at Redpoint, Former ML Engineer LinkedIn @ericabrescia - Former COO Github, Founder Bitnami (acq'd by VMWare) @jordan_segall - Partner at Redpoint

This episode features Dianne Na Penn, a senior product leader at Anthropic, discussing the launch of Claude Opus 4.5 and the evolution of frontier AI models. The conversation explores how Anthropic approaches model development—balancing ambitious capability roadmaps with user feedback, making strategic bets on areas like agentic coding and computer use while deliberately avoiding others like image generation. Dianne shares insights on the shifting nature of AI evaluation (moving beyond saturated benchmarks like SWE-bench toward more open-ended measures), the evolution of scaffolding from "training wheels" to intelligence amplifiers, and why she believes we're closer to transformative long-running AI than most people think. She also discusses Anthropic's distinctive culture of authenticity, the under appreciated benefits of model alignment for producing independent-thinking AI, and why the real bottleneck to AI agents isn't model capability anymore but product innovation. (0:00) Intro(0:57) Starting the Work on Opus 4.5(2:04) Model Capabilities and Surprises(5:59) Computer Use and Practical Applications(7:21) Pricing and Positioning(10:02) Customer Feedback and Early Access(16:44) The Reality of Enterprise Agents(18:47) Future of AI and Long-Running Intelligence(28:06) Anthropic's Culture and Decision Making(30:31) Key Decisions and Fun Moments(33:45) Quickfire With your co-hosts: @jacobeffron - Partner at Redpoint, Former PM Flatiron Health @patrickachase - Partner at Redpoint, Former ML Engineer LinkedIn @ericabrescia - Former COO Github, Founder Bitnami (acq'd by VMWare) @jordan_segall - Partner at Redpoint

Jacob Effron of Redpoint joins Nick to discuss How Model Progress Shifts the Goalposts, Why The Death of Software Is Overstated, and How to Diligence Hypergrowth Without Getting Burned. In this episode we cover: Investing in AI and Vertical Applications Model Layer Advancements and Future Milestones Challenges and Opportunities in Agentic AI Investing in Tooling and Middleware Product Market Fit and Defensibility in AI Applications Verticals with Real Product Market Fit The Evolution of AI Investing Metrics Future Trends in AI and Robotics Guest Links: Jacob's LinkedIn Jacob's X Redpoint's LinkedIn Redpoint's Website The host of The Full Ratchet is Nick Moran of New Stack Ventures, a venture capital firm committed to investing in founders outside of the Bay Area. We're proud to partner with Ramp, the modern finance automation platform. Book a demo and get $150—no strings attached.   Want to keep up to date with The Full Ratchet? Follow us on social. You can learn more about New Stack Ventures by visiting our LinkedIn and Twitter.

This episode features the core team behind Sora, OpenAI's groundbreaking video generation platform that became the #1 app in the App Store. Bill Peebles (research lead), Rohan Sahai (product lead), and Thomas Dimson (engineering/product lead with Instagram background) discuss the unexpected viral success of Sora's launch, the product journey that led to the breakthrough "cameo" feature (putting yourself in AI-generated videos), and their philosophy of building a creator-first social network that prioritizes human creativity over passive consumption. They reveal the technical milestones in video generation, their small team size (under 50 people total at launch), navigation of content moderation challenges, early monetization strategy, and their ambitious vision for video models as world simulators that could eventually contribute to scientific breakthroughs by 2028. The conversation captures both the tactical product decisions and strategic philosophy that made Sora a cultural phenomenon. (0:00) Intro(1:35) Unexpected Success of ChatGPT and Sora(3:55) Sora as an Independent App(5:38) Sora Prototypes and Evolution(8:07) User Creativity and Surprising Use Cases(14:46) Celebrity Engagement and Rights Management(17:58) Competition and Future of AI Video Models(25:42) Empowering Creators(31:21) The Evolution of Image Generation(33:36) How Do Models Need to Improve?(42:10) Monetization of Sora(45:54) Global Reach and Cultural Impact(48:38) Moderation and Safety Challenges(50:09) Integration with Other OpenAI Products(52:07) How do Models Learn Physics?(55:16) Quickfire With your co-hosts:  @jacobeffron  - Partner at Redpoint, Former PM Flatiron Health  @patrickachase - Partner at Redpoint, Former ML Engineer LinkedIn  @ericabrescia  - Former COO Github, Founder Bitnami (acq'd by VMWare)  @jordan_segall  - Partner at Redpoint

This episode features Rob Toews from Radical Ventures and Ari Morcos, Head of Research at Datology AI, reacting to Andrej Karpathy's recent statement that AGI is at least a decade away and that current AI capabilities are "slop." The discussion explores whether we're in an AI bubble, with both guests pushing back on overly bearish narratives while acknowledging legitimate concerns about hype and excessive CapEx spending. They debate the sustainability of AI scaling, examining whether continued progress will come from massive compute increases or from efficiency gains through better data quality, architectural innovations, and post-training techniques like reinforcement learning. The conversation also tackles which companies truly need frontier models versus those that can succeed with slightly-behind-the-curve alternatives, the surprisingly static landscape of AI application categories (coding, healthcare, and legal remain dominant), and emerging opportunities from brain-computer interfaces to more efficient scaling methods. (0:00) Intro(1:04) Debating the AI Bubble(1:50) Over-Hyping AI: Realities and Misconceptions(3:21) Enterprise AI and Data Center Investments(7:46) Consumer Adoption and Monetization Challenges(8:55) AI in Browsers and the Future of Internet Use(14:37) Deepfakes and Ethical Concerns(26:29) AI's Impact on Job Markets and Training(31:38) Google and Anthropic: Strategic Partnerships(34:51) OpenAI's Strategic Deals and Future Prospects(37:12) The Evolution of Vibe Coding(44:35) AI Outside of San Francisco(48:09) Data Moats in AI Startups(50:38) Comparing AI to the Human Brain(56:07) The Role of Physical Infrastructure in AI(56:55) The Potential of Chinese AI Models(1:03:15) Apple's AI Strategy(1:12:35) The Future of AI Applications With your co-hosts: @jacobeffron - Partner at Redpoint, Former PM Flatiron Health @patrickachase - Partner at Redpoint, Former ML Engineer LinkedIn @ericabrescia - Former COO Github, Founder Bitnami (acq'd by VMWare) @jordan_segall - Partner at Redpoint

In this conversation hosted by Nancy Mendelson, hospitality marketing veteran Victoria Feldman de Falco, principal and co-founder of Redpoint, shares how consistent communication — even in challenging times — can drive long-term success for hospitality businesses.With more than four decades of experience shaping stories for hotels, destinations, and cruise lines, Vickie has been recognized as one of HSMAI's Top 25 Extraordinary Minds and received the organization's Winthrop W. Grice Award for Lifetime Achievement. Drawing from crises like 9/11, the Great Recession, and the pandemic, she explains why cutting PR is a costly mistake — and how steady, credible storytelling protects brand visibility, strengthens relationships, and positions businesses to rebound faster.Vickie and Nancy also discuss how to recalibrate communications strategies when budgets are tight, the rising importance of earned media in AI-driven search, and why relationships — not transactions — remain the foundation of effective hospitality marketing.For anyone making tough budget decisions or leading through uncertainty, this episode offers clear perspective and actionable lessons on how to keep your brand visible, trusted, and ready for recovery.Also see: Marketing × Operations: Teamwork for Topline Growth in HospitalityRead the article on hertelier: Hospitality PR in an AI World: Victoria Feldman de Falco on Ideas, Credibility, and Risk-Taking A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this conversation hosted by Nancy Mendelson, hospitality marketing veteran Victoria Feldman de Falco, principal and co-founder of Redpoint, shares how marketing, PR, and operations teams can work together to drive topline growth in hospitality. Drawing from more than four decades of experience leading bold, award-winning campaigns, Vickie explains why communications shouldn't operate in silos — and how general managers play a crucial role in aligning strategy across the business.You'll hear stories that bring this to life, from creative campaigns like Cyber Monday for Hotels and Baggage Buyback to the operational realities that make or break great ideas. The conversation highlights how risk tolerance, collaboration, and clear communication can turn marketing initiatives into lasting brand value — and why PR deserves protection, not cuts, when budgets tighten.If you're focused on performance and looking for ways to strengthen collaboration across your hospitality teams, this episode delivers both perspective and practical examples you can put to work right now.Read the article on hertelier: Hospitality PR in an AI World: Victoria Feldman de Falco on Ideas, Credibility, and Risk-Taking A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

This episode features Viren Shetty, Vice Chairman of Narayana Health, discussing how his father founded a cardiac surgery hospital in India 25 years ago that revolutionized healthcare delivery by applying manufacturing efficiency principles to drastically reduce costs while maintaining quality. The conversation explores how Narayana Health scaled from one cardiac center to 19 multi-specialty hospitals across India and one in the Cayman Islands by implementing supply chain optimization, standardization of care, physician specialization, and high-volume operations—enabling them to perform cardiac surgeries at a fraction of Western costs. Shetty discusses the challenges and opportunities of operating in India's largely out-of-pocket healthcare market, the hospital's expansion into insurance and primary care to become a fully integrated provider, their measured approach to AI adoption, and why their high-volume, efficiency-driven model wouldn't directly translate to the US healthcare system despite offering valuable lessons in operational excellence and cost reduction. (0:00) Intro(1:20) Founding and Growth of Narayana Health(2:48) Cost Reduction Strategies in Indian Healthcare(6:04) Challenges and Cultural Shifts in Standardization(8:16) Scaling and Expansion Bottlenecks(14:10) Impact of COVID-19 on Narayana Health(19:15) Medical Tourism and the Cayman Islands(23:03) High Patient Volume in Indian Hospitals(24:29) Exploring Healthcare Ecosystems(25:25) Automating Healthcare Administration(26:39) Challenges in US Healthcare(28:18) Innovative Healthcare Models(30:28) AI in Medicine(33:22) Driving Efficiency in Hospitals(37:48) Opportunities in Indian Healthcare(40:34) Quickfire With your co-hosts: @jacobeffron - Partner at Redpoint, Former PM Flatiron Health @patrickachase - Partner at Redpoint, Former ML Engineer LinkedIn @ericabrescia - Former COO Github, Founder Bitnami (acq'd by VMWare) @jordan_segall - Partner at Redpoint

This episode features a deep dive into the current state of AI model progress with Ari Morcos (CEO of Datalogy AI and former DeepMind/Meta researcher) and Rob Toews (partner at Radical Ventures). The conversation tackles whether model progress is genuinely slowing down or simply shifting into new paradigms, exploring the role of reinforcement learning in scaling capabilities beyond traditional pre-training. They examine the talent wars reshaping AI labs, Google's resurgence with Gemini, the sustainability of massive valuations for companies like OpenAI and Anthropic, and the infrastructure ecosystem supporting this rapid evolution. The discussion weaves together technical insights on data quality, synthetic data generation, and RL environments with strategic perspectives on acquisitions, regulatory challenges, and the future intersection of AI with physical robotics and brain-computer interfaces. (0:00) Intro(2:59) Debate on Model Progress(8:03) Challenges in AI Generalization and RL Environments(15:44) Enterprise AI and Custom Models(20:27) Google's AI Ascent and Market Impact(24:30) Valuations and Future of AI Companies(27:55) Evaluating xAI's Position in the AI Landscape(30:31) The Talent War in AI Research(35:45) The Impact of Acquihires on Startups(42:35) The Future of AI Infrastructure(48:28) The Potential of Brain-Computer Interfaces(54:45) The Evolution of AI and Robotics(1:00:50) The Importance of Data in AI Research With your co-hosts: @jacobeffron - Partner at Redpoint, Former PM Flatiron Health @patrickachase - Partner at Redpoint, Former ML Engineer LinkedIn @ericabrescia - Former COO Github, Founder Bitnami (acq'd by VMWare) @jordan_segall - Partner at Redpoint

Fill out this short listener survey to help us improve the show: https://forms.gle/bbcRiPTRwKoG2tJx8This week on Unsupervised Learning, Jacob sits down with Nicole Brichtova and Oliver Wang, the Google researchers behind "Nano Banana" - the breakthrough AI image model that achieved unprecedented character consistency and took over social media.The conversation covers how their model fits into creative workflows, why we're still in the early innings of image AI development despite impressive current capabilities, and how image and video generation are converging toward unified models. They also share honest perspectives on current limitations, safety approaches, and why the expectation of going from prompt to production-ready content is fundamentally overhyped.(0:00) Intro(1:42) Early Nano Banana Use Cases and Character Consistency(3:05) Popular Features and User Requests(3:54) Future Frontiers in Image Models(5:26) Personalization and Aesthetic Models(7:39) Model Success and User Engagement(10:59) Product Design for Different Users(19:30) Advanced Use Cases and Future Workflows(23:14) Editing Workflows and Chatbots(25:14) Google's Image Model Applications(27:12) Milestones in Image Generation(29:30) MidJourney's Success(30:54) Future of Image Models(33:55) Image Models vs. Video Models(36:35) Quickfire With your co-hosts: @jacobeffron - Partner at Redpoint, Former PM Flatiron Health @patrickachase - Partner at Redpoint, Former ML Engineer LinkedIn @ericabrescia - Former COO Github, Founder Bitnami (acq'd by VMWare) @jordan_segall - Partner at Redpoint

Bret Taylor is the CEO of Sierra and Chairman of the Board of OpenAI. He previously served as co-CEO of Salesforce. I sat down with Bret to explore how the AI revolution compares to previous platform shifts and what it means for both startups and incumbents navigating this transition. (00:00) Introduction and Recent Milestone (00:38) AI Market and Historical Comparisons (02:30) Competitive Landscape and Business Models (06:02) Outcome-Based Pricing and Value Creation (13:52) Technological Shifts and Business Transitions (26:32) Adoption Challenges and Forward Deployed Engineering (37:21) Early Investment in Snowflake and Cloud Strategy (38:02) Enterprise Software Market Dynamics (38:38) AI Agents and Implementation Costs (41:06) Democratization of Software Development (43:35) The Future of Software Companies and AI Agents (49:36) Consumer Behavior and AI Agents (58:56) The Role of AI in Customer Experience (01:01:25) Career Advice in the Age of AI Executive Producer: Rashad Assir Mixing and editing: Justin Hrabovsky Check out Unsupervised Learning, Redpoint's AI Podcast: https://www.youtube.com/@UCUl-s_Vp-Kkk_XVyDylNwLA

Fill out this short listener survey to help us improve the show: https://forms.gle/bbcRiPTRwKoG2tJx8 Tri Dao, Chief Scientist at Together AI and Princeton professor who created Flash Attention and Mamba, discusses how inference optimization has driven costs down 100x since ChatGPT's launch through memory optimization, sparsity advances, and hardware-software co-design. He predicts the AI hardware landscape will shift from Nvidia's current 90% dominance to a more diversified ecosystem within 2-3 years, as specialized chips emerge for distinct workload categories: low-latency agentic systems, high-throughput batch processing, and interactive chatbots. Dao shares his surprise at AI models becoming genuinely useful for expert-level work, making him 1.5x more productive at GPU kernel optimization through tools like Claude Code and O1. The conversation explores whether current transformer architectures can reach expert-level AI performance or if approaches like mixture of experts and state space models are necessary to achieve AGI at reasonable costs. Looking ahead, Dao sees another 10x cost reduction coming from continued hardware specialization, improved kernels, and architectural advances like ultra-sparse models, while emphasizing that the biggest challenge remains generating expert-level training data for domains lacking extensive internet coverage. (0:00) Intro(1:58) Nvidia's Dominance and Competitors(4:01) Challenges in Chip Design(6:26) Innovations in AI Hardware(9:21) The Role of AI in Chip Optimization(11:38) Future of AI and Hardware Abstractions(16:46) Inference Optimization Techniques(33:10) Specialization in AI Inference(35:18) Deep Work Preferences and Low Latency Workloads(38:19) Fleet Level Optimization and Batch Inference(39:34) Evolving AI Workloads and Open Source Tooling(41:15) Future of AI: Agentic Workloads and Real-Time Video Generation(44:35) Architectural Innovations and AI Expert Level(50:10) Robotics and Multi-Resolution Processing(52:26) Balancing Academia and Industry in AI Research(57:37) Quickfire With your co-hosts: @jacobeffron - Partner at Redpoint, Former PM Flatiron Health @patrickachase - Partner at Redpoint, Former ML Engineer LinkedIn @ericabrescia - Former COO Github, Founder Bitnami (acq'd by VMWare) @jordan_segall - Partner at Redpoint

Logan is joined by Marc Benioff, the legendary co-founder and CEO of Salesforce, for a wide-ranging conversation on the rise of AI in enterprises. Marc explains how Salesforce has become the testing ground for its own “agentic” technology, using AI agents to handle customer support, boost sales, and transform marketing. He also shares his perspective on what's hype vs. reality in the AI race, the opportunities for startups, and why the future is about humans and agents working together. (00:00) Introduction and Salesforce's Lead Management (00:35) Reflecting on the Last Eight Months (01:14) The Impact of AI on Salesforce Operations (02:15) AI's Role in Customer Support and Sales (03:45) Salesforce's Vision for an Agentic Enterprise (05:00) Public Market Sentiment and AI Adoption (06:15) Salesforce's Data and Application Foundations (08:13) The Future of CRM and ITSM Markets (12:57) Managing Agents and Human Workers (17:45) Salesforce's Growth and AI Product Line (19:38) Pricing Models and Customer Success Stories (23:26) The Role of AI in Different Market Segments (28:51) Salesforce Ventures and Startup Investments (36:05) Advice for Young Professionals and Future Trends (41:04) Dreamforce Executive Producer: Rashad Assir Producer: Leah Clapper Mixing and editing: Justin Hrabovsky Check out Unsupervised Learning, Redpoint's AI Podcast: https://www.youtube.com/@UCUl-s_Vp-Kkk_XVyDylNwLA

In this episode, Jacob sits down with Peter Deng, General Partner at Felicis and former Product Leader at OpenAI, Facebook, and Uber. Peter shares his insider perspective on building ChatGPT Enterprise in just seven weeks and leading voice mode development at OpenAI. The conversation covers everything from why traditional SaaS pricing models are broken for AI products to how evals became the new product specs, the "AI under your fingernails" test for founding teams, and why current agents are massively overhyped.They also explore how consumer AI will fragment across multiple winners rather than consolidate into a single super app, the coming integration between ChatGPT and apps like Uber, and why voice AI will unlock entirely new categories of applications. Plus, insights on the changing dynamics between foundation models and startups, and what it really takes to build defensible AI companies. It's a comprehensive look at AI product strategy from someone who's been at the center of the industry's biggest breakthroughs. (0:00) Intro(1:17) AI Business Models and Pricing Strategies(7:48) Product Development in AI Companies(18:36) The Role of Product Managers in AI(23:06) Voice Interaction and AI(26:43) AI in Education(30:39) Consumer and Enterprise Adoption of AI(33:36) The Impact of AI on Salaries and HR(40:37) The Role of Unique Data in AI Development(49:03) Challenges and Strategies for AI Companies(52:58) The Future of AI and Its Impact on Society(57:31) Reflections on OpenAI(58:38) Quickfire With your co-hosts: @jacobeffron - Partner at Redpoint, Former PM Flatiron Health @patrickachase - Partner at Redpoint, Former ML Engineer LinkedIn @ericabrescia - Former COO Github, Founder Bitnami (acq'd by VMWare) @jordan_segall - Partner at Redpoint

SaaStr 815: Redpoint Ventures Playbook: How Top VCs Are Really Investing in AI with Jacob Effron, Managing Director of Redpoint Ventures  Jacob Effron, Managing Director at RedPoint, discusses the state of AI investing and the rapid advancements in AI technology. He highlights the significant decrease in model costs, increased AI capabilities in applications like coding, voice models, and customer support, and the rapid scaling of AI startups. Jacob also talks about how venture capital strategies have shifted, with a focus on AI-driven end-use cases and quality. He outlines a three-part investment framework focused on identifying effective AI applications and the potential for future expansion. Effron shares insights on successful AI companies like Abridge and Lara, emphasizing their high-quality products and rapid market adaptation. He concludes by noting the importance of brand building, velocity in product development, and the evolving landscape of AI investments. 00:00 Introduction and Speaker Background 00:25 Current Trends in AI and Model Costs 01:30 Implications for AI Application Companies 05:06 Challenges in the AI Investment Landscape 09:07 Effective AI Application Companies 10:59 Investment Framework for AI Companies 15:14 Case Studies: Abridge and Lara 21:38 Key Learnings and Final Thoughts 23:38 Q&A Session    

In this episode, Jacob sits down with Joshua Meier, co-founder of Chai Discovery and former Chief AI Officer at Absci, to explore the breakthrough moment happening in AI drug discovery. They discuss how the field has evolved through three distinct waves, with the current generation of companies finally achieving success rates that seemed impossible just years ago.  The conversation covers everything from moving drug discovery out of the lab and into computers, to why AI models think differently than human chemists, to the strategic decisions around open sourcing foundational models while keeping design capabilities proprietary. It's an in-depth look at how AI is fundamentally changing pharmaceutical innovation and what it means for the future of medicine. Check out the full Chai-2 Zero-Shot Antibody report linked here: https://www.biorxiv.org/content/10.1101/2025.07.05.663018v1.full.pdf [0:00] Intro[2:10] The Evolution of AI in Drug Discovery[6:09] Current State and Future of AI in Biotech[11:15] Challenges and Modalities in Therapeutics[15:19] Data Generation and Model Training[23:59] Open Source and Model Development at Chai[28:35] Protein Structure Prediction and Diffusion Models[30:57] Open Source Models and Their Impact[35:41] How Should Chai-2 Be Used?[39:34] The Future of AI in Pharma and Biotech[43:51] Key Milestones and Metrics in AI-Driven Drug Discovery[48:24] Critiques and Hesitation[55:06] Quickfire With your co-hosts: @jacobeffron - Partner at Redpoint, Former PM Flatiron Health @patrickachase - Partner at Redpoint, Former ML Engineer LinkedIn @ericabrescia - Former COO Github, Founder Bitnami (acq'd by VMWare) @jordan_segall - Partner at Redpoint

Fill out this short listener survey to help us improve the show: https://forms.gle/bbcRiPTRwKoG2tJx8In this episode, Simon Eskildsen, co-founder and CEO of TurboPuffer, lays out a compelling vision for how AI-native infrastructure needs to evolve in an era where every application wants to connect massive amounts of context to large language models. He breaks down why traditional databases and even large context windows fall short—especially at scale—and why object-storage-native search is the inevitable next step. Drawing on his experience from Shopify and Readwise, Simon introduces the SCRAP framework to explain the limits of context stuffing and makes a clear case for why cost, recall, performance, and access control drive the need for smarter retrieval systems. From practical lessons in building highly reliable infra to hard technical problems in vector indexing, this conversation distills the future of AI infra into first principles—with clarity and depth. [0:00] Intro[0:49] The Evolution of AI Context Windows[2:32] Challenges in AI Data Integration[3:56] SCRAP: Scale, Cost, Recall, ACLs, and Performance[9:21] The Rise of Object-Oriented Storage[16:47] Turbo Puffer Use Cases[22:32] Challenges in Vector Search[27:02] Challenges in Query Planning and Data Filtering[27:53] Focusing on Core Problems and Simplicity[28:28] Customer Feedback and Future Directions[29:11] Reliability and Simplicity in Design[30:39] Evaluating Embedding Models and Search Performance[32:17] The Role of Vectors in Search Engines[34:16] Balancing Focus and Expansion[35:57] AI Infrastructure and Market Trends[38:36] The Future of Memory in AI[43:01] Table Stakes for AI in SaaS Applications[45:55] Multimodal Data and Market Observations[46:57] Quickfire With your co-hosts: @jacobeffron - Partner at Redpoint, Former PM Flatiron Health @patrickachase - Partner at Redpoint, Former ML Engineer LinkedIn @ericabrescia - Former COO Github, Founder Bitnami (acq'd by VMWare) @jordan_segall - Partner at Redpoint

In this episode, Jacob sits down with Karol Hausman (Co-Founder) and Danny Driess (Research Scientist) from Physical Intelligence, two of the minds behind some of the most exciting advances in robotics. They unpack the last decade of progress in AI robotics, from early skepticism to the breakthroughs powering today's generalist robot models.  The conversation covers everything from folding laundry with robots to building scalable data pipelines, the limits of simulation, and what it'll take to bring robot assistants into everyday homes. It's a wide-ranging and thoughtful look at where robotics is headed, as well as how fast we might get there. (0:00) Intro(1:31) Early Days in Robotics(2:08) Shift to Learning-Based Robotics(4:50) Challenges and Breakthroughs(8:45) Google's Role and Spin-Out Decision(15:08) Comparing Robotics to Self-Driving Cars(19:18) Hardware and Intelligence(21:05) Future Milestones and Scaling Challenges(33:23) Data Collection and Infrastructure Needs(35:49) Choosing and Tackling Complex Tasks(38:49) Evaluating Model Performance(41:28) The Role of Simulation in Robotics(44:27) Research Strategies and Hiring(48:16) Open Source and Community Impact(52:27) Advancements in Training and Model Efficiency(58:45) Future of Robotics and AI(1:01:16) Quickfire With your co-hosts: @jacobeffron - Partner at Redpoint, Former PM Flatiron Health @patrickachase - Partner at Redpoint, Former ML Engineer LinkedIn @ericabrescia - Former COO Github, Founder Bitnami (acq'd by VMWare) @jordan_segall - Partner at Redpoint

Follow me @samirkaji for my thoughts on the venture market, with a focus on the continued evolution of the VC landscape.In this episode, I sat down with Logan Bartlett, Managing Director of Redpoint Ventures. We explore the evolving landscape of venture capital and startup investing and dive deep into the challenges facing unicorn companies post-2021, the transformative potential of AI, and the critical factors for successful startup investments. Logan shares insights on identifying promising founders, navigating market uncertainties, and the importance of adaptability in both founding teams and venture capital. Key takeaways include the need for founders with rapid learning capabilities, the potential disruption and opportunities in AI, the changing dynamics of startup valuations and exits in a challenging market environment, and so much more.About Logan BartlettLogan Bartlett is a Managing Director at Redpoint Ventures, where he leads early-growth investments in enterprise software, with a focus on infrastructure, SaaS, and AI. Since joining Redpoint in 2020 after six years at Battery Ventures, Bartlett has backed high-growth companies such as Ramp, Cribl, Cyera, Monte Carlo, FloQast, Crossbeam, and Workato. His work has earned him recognition on both the Forbes 30 Under 30 and the Midas Brink lists.Beyond investing, Bartlett hosts The Logan Bartlett Show, a podcast featuring in-depth conversations with top founders, operators, and investors. The show offers insights into startup growth, market cycles, and venture capital strategies, and has become a respected resource within the tech ecosystem.Redpoint Ventures, founded in 1999, is a venture capital firm that partners with visionary founders to create and redefine markets. The firm invests in startups across various stages, from seed to growth, and has backed over 578 companies, including industry giants like Snowflake, Looker, Kustomer, Twilio, and Netflix. With 181 IPOs and M&A exits and managing $7.2 billion across multiple funds, Redpoint's expertise in guiding businesses toward success is well-established.Timestamps:In this episode, we discuss:* Logan Bartlett's Path into Venture Capital (1:46)* The 2021 Unicorn Logjam and Future Outlook (4:38)* AI's Role in Reshaping Legacy Companies (8:32)* Liquidity Challenges and Growth Stage Investing (11:16)* Portfolio Construction and Risk Balance (17:16)* Underwriting Series B Investments (22:41)* Portfolio Composition and Risk Appetite (26:36)* Evaluating AI Companies and Revenue Durability (30:01)* Forecasting and Macro Underwriting (35:32)* Key Investment Decision Criteria (40:11)* Traits of Successful Venture Investors (45:28)* Final Thoughts and Takeaways (49:58)I'd love to know what you took away from this conversation with Logan. Follow me @SamirKaji and give me your insights and questions with the hashtag #ventureunlocked. If you'd like to be considered as a guest or have someone you'd like to hear from (GP or LP), drop me a direct message on X. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit ventureunlocked.substack.com

Chris Degnan is one of the most legendary CROs of this generation. He joined Snowflake as employee #13 and the 1st sales hire. He scaled the sales org from 0 to over $3B in ARR, spanned four CEOs, and retired as CRO after 11 years. In his first podcast post-retirement, Chris opened his CRO playbook, from early enablement to hiring rigor and fending off threats from competitors. He also reflects on lessons from working with leaders like Frank Slootman, John McMahon, and Sridhar Ramaswamy. If you're a founder or running sales at a startup, this one is for you. (00:00) Introduction to Chris's Journey at Snowflake (01:47) Navigating Leadership Changes (04:39) The Importance of Sales Methodology and Enablement (10:22) Near-Death Experiences and Company Resilience (13:39) Building a Strong Sales Organization (27:25) Hiring and Scaling the Sales Team (34:52) Board Dynamics and Mentorship (44:29) The Influence of John McMahon (46:22) Leadership Styles and Intuition (46:56) Launching Snowflake Japan (49:39) Learning from Leaders (55:10) The Importance of Competitive Moats (59:12) Snowflake vs. Databricks (01:07:45) Public vs. Private Markets (01:14:03) Sales and Marketing Synergy (01:26:17) Final Thoughts and Future Plans Executive Producer: Rashad Assir Producer: Leah Clapper Mixing and editing: Justin Hrabovsky Check out Unsupervised Learning, Redpoint's AI Podcast: https://www.youtube.com/@UCUl-s_Vp-Kkk_XVyDylNwLA

Logan sits down with Bipul Sinha, CEO and co-founder of Rubrik and former VC at Lightspeed and Blumberg Capital. Bipul shares what he learned transitioning from investor to founder, why intuition beats expertise, and how he built Rubrik into a category-defining business by betting on uncool ideas. They talk product-market fit in the AI era, what most VCs get wrong today, and why the enterprise IT market is still just getting started. It's a conversation packed with hard-earned wisdom and bold takes on building lasting companies. (00:00) Intro (01:42) Transitioning from VC to Founder (02:27) The Genesis of Rubrik (03:30) Navigating Uncertainty in Business (06:57) Product Market Fit and Early Success (08:56) Evolving with the Market (13:14) AI and Data Security (18:53) Leadership and Intuition (28:34) Building a Transparent Culture (31:52) Handling Tough Questions in Board Meetings (33:28) Changing Perspectives Over Time (34:57) Traits of Successful Entrepreneurs (36:46) The Future of Venture Capital and Startups (40:38) Balancing Forward and Lateral Motion in Business (42:35) The Impact of AI on Various Industries (01:00:28) The Evolution of Work and Technology (01:02:52) Fostering a Collaborative Company Culture (01:04:56) Looking Ahead: The Future of Rubrik Executive Producer: Rashad Assir Producer: Leah Clapper Mixing and editing: Justin Hrabovsky Check out Unsupervised Learning, Redpoint's AI Podcast: https://www.youtube.com/@UCUl-s_Vp-Kkk_XVyDylNwLA

Rick Smith (CEO, Axon) joined Logan to share the 30-year journey of building a nearly $50B public company behind the TASER, police body cameras, and now AI-powered tools like Draft One. He talks about taking Axon public in the early 2000s, navigating intense public scrutiny, and evolving from a controversial hardware startup into a software and AI pioneer. Rick also reflects on leadership lessons, regulatory battles, and his long-term mission to make the bullet obsolete. It's a candid and compelling conversation with one of the most unconventional founders in tech. (00:00) Intro (01:31) Axon: Reducing Violence Through Technology (02:12) The Evolution of Axon: From Taser to Body Cameras (04:56) Challenges and Triumphs: Going Public and Beyond (07:17) The Impact of Ferguson and the Rise of Body Cameras (11:16) Navigating Cultural and Business Shifts (17:04) The Role of AI and Future Innovations (25:26) The Taser: Technology and Purpose (34:17) Making the Bullet Obsolete: Future of Law Enforcement (37:10) Consumer Market Evolution (37:59) Proving Taser's Viability (40:17) Targeting Gun Owners (41:45) Taser-Related Deaths and Media Perception (48:07) Employee Taser Experience (50:59) Impact of Body Cameras (52:43) AI Innovations in Law Enforcement (56:15) Challenges in Product Development (01:04:27) Regulatory Hurdles (01:11:31) Leadership and Company Culture (01:14:58) Future Vision for Axon Executive Producer: Rashad Assir Producer: Leah Clapper Mixing and editing: Justin Hrabovsky Check out Unsupervised Learning, Redpoint's AI Podcast: https://www.youtube.com/@UCUl-s_Vp-Kkk_XVyDylNwLA

Logan sits down with Jeffrey Katzenberg, Hollywood legend and co-founder of DreamWorks, and Sujay Jaswa, former CFO of Dropbox - together, the duo behind WndrCo. They talk about building enduring companies, bridging tech and media, and what makes a great CEO partnership. The conversation also touches on storytelling as a business superpower and lessons from scaling at different stages. Whether you're a founder or a media nerd, there's something here for you. (00:00) Intro (04:26) The Genesis of the Partnership (13:06) Building and Investing in Companies (20:27) The Team and Their Roles (26:52) Decision-Making Process (33:25) Balancing Dreams and Skepticism (35:06) The Dynamics of Partnerships (37:25) Transitioning to Tech (38:45) Cultural Differences in Industries (41:26) The Value of Failure and Success (44:37) Excitement in Emerging Technologies (48:23) The Venture Capital Game (56:42) The Dropbox Talent Network (01:01:20) AI's Impact on Media and Creativity (01:06:18) Transitioning to CG Animation at DreamWorks (01:08:39) Embracing Change in the Intelligence Revolution (01:11:52) The Role of AI in Enhancing Productivity (01:14:11) Building a Consumer Cybersecurity Business (01:23:49) The Mission to Protect Children Online (01:35:17) Reflections on Partnership and Innovation Executive Producer: Rashad Assir Producer: Leah Clapper Mixing and editing: Justin Hrabovsky Check out Unsupervised Learning, Redpoint's AI Podcast: https://www.youtube.com/@UCUl-s_Vp-Kkk_XVyDylNwLA

In this episode, Logan is joined by Zach Weinberg (Co-Founder/CEO @ Curie.Bio) and Derek Thompson (writer at The Atlantic) for a candid discussion on the state of U.S. healthcare and scientific progress. They unpack what went right, and wrong, with COVID vaccine policy, the public backlash against mRNA technology, and the ripple effects on trust in science. The conversation also dives into the real reasons behind NIH budget cuts, the economics of drug discovery, and the business incentives in medical R&D. It's a sharp, thought-provoking look at the intersection of policy, innovation, and public perception. (00:00) Introduction to Drug Pricing in the US (00:23) Broad Healthcare Topics and Open-Ended Discussion (02:37) COVID-19 Vaccines: Successes and Public Perception (06:21) The Evolution of COVID-19 and Vaccine Efficacy (07:59) Public Policy and Vaccine Mandates (13:10) Impact of School Closures and Public Sentiment (19:23) NIH Funding and the Importance of Basic Research (25:04) Challenges in Science Funding and Public Perception (35:19) Government vs. Private Investment in Science (36:40) Operation Warp Speed: A Case Study (39:07) Antibiotic Resistance Crisis (43:22) The Drug Pricing Debate (44:05) Challenges in Drug Discovery (54:06) Regulatory Hurdles in Medical R&D (58:06) The Future of Drug Development (01:04:19) Concluding Thoughts Executive Producer: Rashad Assir Producer: Leah Clapper Mixing and editing: Justin Hrabovsky Check out Unsupervised Learning, Redpoint's AI Podcast: https://www.youtube.com/@UCUl-s_Vp-Kkk_XVyDylNwLA

Are brands that lack a robust Customer Data Platform strategy losing the ability to deliver seamless, personalized customer experiences in an increasingly data-driven world?Today, we're joined by Beth Scagnoli, Vice President of Product Management at Redpoint Global, a company at the forefront of data-driven customer experience solutions. Beth's expertise spans Customer Data Platforms (CDPs), data quality, and marketing automation, making her uniquely positioned to discuss how organizations can harness the power of clean, observable, and composable data to create transformative customer experiences.ABOUT BETH SCAGNOLIBeth Scagnoli is a seasoned technology executive with over 20 years of cross-functional experience driving innovation, growth, and product adoption in the marketing technology space. As Vice President of Product Management at Redpoint Global, Beth spearheads the development and execution of product strategies that empower organizations to connect with their audiences through data-driven insights and personalized engagement.Prior to Redpoint Global, Beth held leadership positions at the Smithsonian Institution as well as Blackbaud. With a proven track record of launching successful platforms and fostering cross-functional collaboration, Beth combines deep technical expertise with a passion for solving customer challenges. A frequent speaker and thought leader in the MarTech industry, Beth is committed to advancing the capabilities of modern marketing tools. Beth resides with her family north of Boston and in her free time enjoys fitness, dance, and obsessively honing her skills in Wordle and other NYT Games.RESOURCESRedpoint Global website: https://www.redpointglobal.com Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromListen to The Agile Brand without the ads. Learn more here: https://bit.ly/3ymf7hdDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.comThe Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnowThe Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

Are brands that lack a robust Customer Data Platform strategy losing the ability to deliver seamless, personalized customer experiences in an increasingly data-driven world? Today, we're joined by Beth Scagnoli, Vice President of Product Management at Redpoint Global, a company at the forefront of data-driven customer experience solutions. Beth's expertise spans Customer Data Platforms (CDPs), data quality, and marketing automation, making her uniquely positioned to discuss how organizations can harness the power of clean, observable, and composable data to create transformative customer experiences. ABOUT BETH SCAGNOLI Beth Scagnoli is a seasoned technology executive with over 20 years of cross-functional experience driving innovation, growth, and product adoption in the marketing technology space. As Vice President of Product Management at Redpoint Global, Beth spearheads the development and execution of product strategies that empower organizations to connect with their audiences through data-driven insights and personalized engagement. Prior to Redpoint Global, Beth held leadership positions at the Smithsonian Institution as well as Blackbaud. With a proven track record of launching successful platforms and fostering cross-functional collaboration, Beth combines deep technical expertise with a passion for solving customer challenges. A frequent speaker and thought leader in the MarTech industry, Beth is committed to advancing the capabilities of modern marketing tools. Beth resides with her family north of Boston and in her free time enjoys fitness, dance, and obsessively honing her skills in Wordle and other NYT Games. RESOURCES Redpoint Global website: https://www.redpointglobal.com  Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Listen to The Agile Brand without the ads. Learn more here: https://bit.ly/3ymf7hd Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company