Podcasts about helpspot

Ian and Aaron discuss why Aaron needs a hobby, HelpSpot's new logo & 20 year (!) revenue graph, microwave power settings, the release of Fusion, and so much more.Sponsored by Bento, Moonbase Labs, and Packetly.Interested in sponsoring Mostly Technical?  Head to https://mostlytechnical.com/sponsor to learn more.Links:FusionBackstage PassTaylor's tweet about a "special surprise" for the new starter kitsLaravel SparkWill King's new logo for HelpSpotHome Heating OilThermostatAaron's tweet about microwave power settingsAaron on a swing

In our very first episode, Matt had the pleasure of speaking with Ian Landsman, affectionately known as the 'Godfather of Laravel,' where they discussed his long history with Laravel and his business journey. Ian shared insights into his primary venture, UserScape, and its flagship product, HelpSpot, a help desk application he started 20 years ago. They also talked about taking a bet on Taylor and Laravel early on, bootstrapped startups, and more!Matt Stauffer Twitter - https://twitter.com/stauffermattIan Landsman Twitter - https://twitter.com/ianlandsmanTighten Website - https://tighten.com/HelpSpot - https://www.helpspot.com/UserScape - https://userscape.com/LaraJobs - https://larajobs.com/The SaaS Playbook - https://saasplaybook.com/The Startups For the Rest of Us Podcast (Rob Walling) - https://www.startupsfortherestofus.com/Gail Goodman's Talk - https://businessofsoftware.org/talk/how-to-negotiate-the-long-slow-saas-ramp-of-death/-----Editing and transcription sponsored by Tighten.

Ian & Aaron discuss HelpSpot's future, Aaron reveals his next course, the secret to building courses, the "edge", spouse GPS tracking, the Doordash tax. Sponsored by Laracasts, Buttondown, LaraJobs, & Screencasting.com.Send questions or feedback to mostlytechnicalpodcast@gmail.com.HelpSpotTry Hard StudiosLocation sharing tweet

As the saying goes: "There are only two hard things in Computer Science: cache invalidation and naming things." So in today's episode we dig into all the ways Ian is taking on one of the hardest parts of programming in his rewrite of their decades-running helpdesk software, HelpSpot. We talk about caching, a little bit of Laravel history, and about what it's like to run a successful software business for 20+ years.

Ian Landsman of HelpSpot joins me to unpack all things Laravel ecosystem.Brian and Ian's conversation was recorded on November 3rd, 2023.Brian's update was recorded on December 8th, 2023. (00:00) - The Laravel Ecosystem with Ian Landsman (05:05) - Ian returns to talk Laravel (08:51) - Laravel vs. Rails (11:22) - Developer ecosystem (13:26) - Upgrading Laravel (15:08) - Front-end frameworks for Laravel (21:28) - Young developers learning on today's tools (24:36) - Tradeoffs (24:54) - Funding open source innovation Instrumental ProductsHelping you build and ship products & transition a products-based business.✉️  Get my Instrumental Products newsletter

Ian Landsman and his team at Userscape work on HelpSpot, a well-established SaaS product for customer support.  And after well over 10 years in business, they decided to embark on a full rebuild of their app.Brian and Ian's conversation was recorded on November 3rd, 2023.Brian's update was recorded on December 8th, 2023. (00:00) - Rebuilding a SaaS with Ian Landsman (05:19) - Ian returns! (06:10) - Rebuild? Redesign? Relaunch? What is this? (07:07) - Is this a SaaS? (11:08) - Is this the first rebuild? (13:57) - Why rebuild? Why now? (20:20) - AI in customer support tools (25:18) - Killing vs. reworking features (28:37) - Thinking about competitors (31:57) - Roadmap and timeframe (33:05) - Founder designing vs delegating (36:51) - Rolling out the rebuild Instrumental ProductsHelping you build and ship products & transition a products-based business.✉️  Get my Instrumental Products newsletter

In our latest episode, we interview founder Ian Landsman about how he started the help desk software Helpspot back in the early 2000s and how he's lasted 15+ years against funded big name players like Zendesk, HelpScout, and more.We get into the details about what he did in the early days to launch his company, why he never really had a focus on marketing until recently, and we share some of the rankings that we've been able to generate for their business in an extremely competitive category.Sections:0:00 Intro1:13 The founding story of Helpspot5:26 Funny story about software development7:49 Laravel8:48 How Helpspot was funded9:35 Pre-SaaS11:56 How Helpspot launched12:56 Early SEO15:39 Enter the competitors- Zendesk, etc.18:27 Team size20:29 Why Helpspot never invested in marketing25:26 Difference between VC funded and bootstrapped help desk software29:15 Did you ever think about selling your business?31:43 Marketing and positioning35:23 Why invest in SEO40:37 Results from G&C47:10 Attribution of leads to SEO/Content53:52 Helpspot 2023 and beyond

An effective content strategy for your product requires getting backlinks. In this episode, I share 9 strategies I use for getting backlinks for my product's website - without doing things that make me feel dirty.Mentioned in this episode:My company, Feature UpvoteTooltester's email deliverability reportRand Fishkin's company, SparkToroPosts I got on the blogs of Postmark, Cloudinary, and ChartMogulMy guest post on Andy Brice's Successful Software blogMy guest post on HelpSpot's blogOut of Beta podcastJavalin Java web frameworkSteve on Twitter

Ian Landsman's Twitter - https://twitter.com/ianlandsmanIan Landsman's Website - https://ianlandsman.com/HelpSpot - https://www.helpspot.com/UserScape - https://userscape.com/Matt's tweet thread about web3 - https://twitter.com/stauffermatt/status/1532344170119057411Photo Finish Live - https://photofinishhorseracing.com/Web3 Wikipedia Page - https://en.wikipedia.org/wiki/Web3Bitcoin - https://bitcoin.org/en/Ethereum. - https://ethereum.org/en/Third Time - https://thirdtimegames.com/EA - https://www.ea.com/DraftKings - https://www.draftkings.com/Honeycomb Credit - https://www.honeycombcredit.com/Danielle Tubbs LinkedIn - https://www.linkedin.com/in/danielle-tubbs-94622541Danielle Tubbs' TWL Episode - https://things-worth-learning.simplecast.com/episodes/following-your-wonder-with-danielle-tubbsStripe - https://stripe.com/Patio11 - https://twitter.com/patio11Solana - https://solana.com/Robinhood - https://robinhood.com/us/en/AngelList - https://angel.co/

Ian Landsman talks about his 15-year history of building HelpSpot

On today's episode of Bootstrapped Web, Brian and Jordan are joined by Ian Landsman from HelpSpot. Ian has made product after product over the years, from UserScape to HelpSpot to LaravelJobs and Thermostatio. You can find him on Twitter or you can learn more about him on his website. Brian, Jordan, and Ian are talking all about podcasts, business models, and privacy on the internet. They also go over the lessons they've all learned from previous products and projects they have been involved in. [tweetthis]“How many years, how many decades, can you keep pushing project management software when that space just gets so big and so competitive?” - Brian [/tweetthis] Here are today's conversation points: Ian's potential new podcast: structure or no structure?Hey, Clubhouse, and other email servicesThe hidden cost of privacy and complacency in a productPrevious products, projects, and the lessons learnedHow involved Ian, after being 15 years into HelpSpotWhat does feature development look like for Ian?Optimizing websites as supplementary platformsBusiness models: per user, paying per clientsAre demos worth it?Affiliate programs and consulting hang ups for ProcessKitThird party hosting and consulting companiesReal-time brainstorming about onboarding consultants [tweetthis]“Clubhouse jumped the shark from being exclusive to just being ‘annoyed that you couldn't get in and now you're resentful.' And then, of course, I got an invite and a DM a minute later. [laughs]” - Jordan [/tweetthis] Ian Landsman Clubhouse Hey SellerFlows ClickFunnels SunriseKPI Productize Audience Ops ProcessKit Carthook As always, thanks for tuning in. Head here to leave a review on iTunes.

On today’s episode of Bootstrapped Web, Brian and Jordan are joined by Ian Landsman from HelpSpot. Ian has made product after product over the years, from UserScape to HelpSpot to LaravelJobs and Thermostatio. You can find him on Twitter or you can learn more about him on his website. Brian, Jordan, and Ian are talking … Continue reading Talkin shop with Ian Landsman

Today, I'm talking with , the founder of UserScape. UserScape are the creators of HelpSpot, web based and most recently Thermostat, to help you retain your best customers and win back critics. Ian was also the co-host of the which is how I first came across his work years ago as I was getting into the software world.  He recently published an article titled, , that details his approach to getting Thermostat off the ground and that's what he came on the show to talk about today. The bootstrapped world has already pushed back against the idea of “VC” levels of speed, but Ian talks about pushing it back even further. He first started working on Thermostat in early 2017 but didn't want to pull team members off HelpSpot for too long or put in crazy hours himself, so he knew it would be a long process and he was OK with that. In our chat today, we dig into Ian's “Windup” strategy, why it was the right fit for him and his team, who it wouldn't be right for, and how he's approaching the path going forward. We also get a little off track at the end when I find out about Ian's passion for poker. With the stage I'm at now, still building my first company, I'm much closer to the “growth at all costs” stage than to Ian's strategy and came into the conversation skeptical, to be honest. But talking with Ian really made me think about balance and that at the end of the day, it all comes down to what's right for you. Ian has a ton of experience as an entrepreneur and hearing his sustainable approach to the journey is something all founders can learn from.

Solitude is what you have the least of here, especially as plebes. You don’t even have privacy, the opportunity simply to be physically alone, never mind solitude, the ability to be alone with your thoughts. And yet I submit to you that solitude is one of the most important necessities of true leadership. In this episode of Made You Think, Neil and Nat cover the first speech on this show! Solitude and Leadership by William Deresiewicz is a speech held by the professor at West Point Military Academy. In it, Deresiewicz goes against the common thinking that Yale’s professors or MBAs are leaders, just because they are the best at following what they are told to do, and looks at solitude and moments of deep work the roots for true leadership. Multitasking is not only not thinking, it impairs your ability to think. Thinking means concentrating on one thing long enough to develop an idea about it. [...] Developing your own ideas. In short, thinking for yourself. You simply cannot do that in bursts of 20 seconds at a time, constantly interrupted by Facebook messages or Twitter tweets, or fiddling with your iPod, or watching something on YouTube. We cover a wide range of topics, including: Turning chaos into order vs maintaining the order The “clever” app that interrupts you to check if you are in the flow Guns and drug wars in Chicago Nat and Neil's rituals for solitude Why starting your podcast with your friends will bring you to the best of deep thinking A new sponsor that will make you smell better And much more. Please enjoy, and be sure to read Solitude and Leadership by William Deresiewicz! If you enjoyed this episode, be sure to check out our episode on The Way of Zen by Alan Watts, a book that lingers in the benefits of meditation, as well as our episode on Work Clean by Dan Charnas, a live episode with the author of the book brings the shows how to work and manage like a chef. Be sure to join our mailing list to find out about what books are coming up, giveaways we're running, special events, and more. Links from the Episode Mentioned in the show William Deresiewicz on Nat Chat [2:12] On Political Correctness by William Deresiewicz [2:46] William Deresiewicz Speech at West Point 7:26 Yale University [7:32] CMU - Carnegie Mellon University [7:56] McKinsey [12:35] Kanye West tweets [16:49] AirPods [20:14] Slack [23:36] Asana [23:36] IKEA [30:39] Salesforce [32:03] HelpSpot 32:28 Ephemerality vs Value by Nat Eliason [37:29] Snapchat [37:40] Blinkist [38:43] Mentorbox [38:43] Joe Rogan and Colion Noir on Chicago's gang violence [47:22] Russell Brand - Legalisation of Drugs [48:47] Ron Paul’s view on abortion [50:36] Stephen Colbert’s The Late Show [51:52] Wait But Why articles on AI part 1 and part 2 [51:59] Melting Asphalt [52:25] Sam Harris’ reply to Robert Spencer about immigration [52:32] Books mentioned Solitude and Leadership by William Deresiewicz Homo Deus by Yuval Harari [1:25] (book episode) Excellence Sheep by William Deresiewicz [7:38] (Nat’s notes) Extreme Ownership by Jocko [11:34] 12 Rules for Life by Dr. Jordan B. Peterson [18:09] (Nat’s notes) (Neil’s notes) (book episode) Antifragile by Nassim Taleb [18:09] (Nat’s notes) (book episode) Discipline and Punish by Michel Foucault [25:29] (Nat’s notes) (book episode) In Praise of Idleness [26:44] (Nat’s notes) (book episode) Ulysses by James Joyce [27:08] Way of Zen by Alan Watts [30:08] (Nat’s notes) (Neil’s notes) (book episode) Work Clean [31:08] (Nat’s notes) (book episode) The Rise of Superman by Steven Kotler [34:23] Amusing Ourselves to Death [36:02] (Nat’s notes) (book episode) Sapiens by Yuval Noah Harari [45:19] (Nat’s notes) (book episode part 1 & part 2) The Riddle of the Gun by Sam Harris [47:10] (article episode) The Elephant in the Brain by Kevin Simler and Robin Hanson [52:25] People mentioned Sam Harris [47:10] (Guns episode) Kanye West [16:49] Jordan B. Peterson [17:09] (on Twitter) (12 Rules episode) Dave Rubin [17:21] Donald Trump [44:14] Show Topics 3:13 – New sponsor! Scentsbird are the Netflix for perfumes. They will send you premium perfumes and colognes like Dolce and Gabbana, Chanel and Armani on a monthly basis. Their their cartridge system is very clever and light, super convenient and easy to carry even on airplanes (try getting big bottles on airplanes). Listen the episode to get 50% OFF the first month subscription. 7:13 – Leadership. "Excellence sheep" concept, or what people do to get a position at Yale. Being the best at following orders doesn't make you a leader. People's confusion between leadership and being good at what one is supposed to do. Turning chaos into order vs maintaining the order. 12:05 – West Point vs Yale Leadership concept. One line Commander's intent employees. 13:18 – Solitude. Bringing Chaos back to Order requires solitude and focus. Creative thinking is not possible nowadays unless we take the concentrated effort to avoid all kind of interruptions. Kayne West and Jordan Peterson on tour. Multitasking and interruptions vs learning. 16:29 – Generally, our first though may not be the result of our creativity, but a subconscious recall of someone else's idea. Places where many ideas come because we are concentrated (and not multitasking), even on other activities. 21:07 – Meditation and background processing. Tips for reducing notifications distractions. Training your friends to not expect immediate response. Following a team at bird's eye view without babysitting them. 25:00 – The effects of talking about ideas on this podcast. 27:02 – Good work starts slow and needs time to get up to the core ideas. Experiences writing good articles or books. Japanese Zen practices and working clean are part of the many activities that foster conditions for creative spark. Organizing the CRM. 33:43 – Different types of flow. Getting "lost" in a mindless activity or reading a fiction book that helps "defrag" your hard drive. The absurd notification app to check if you are in flow or not. Differences between a book and a tweet or the newspaper. Nat & Neil's secret to read 60 books a year like top performers CEOs. Discover the fiction book we are reading listening to back episodes and participate of the give away! 40:43 – What is solitude: introspection, concentration of focused work, sustained reading. And... deep friendship. The traits of good long conversations with friends. Taking the part of the Devil's advocate, and the problem to link our identity with ideas. Not reasonable ideas are just as logical as reasonable ones, but with different inputs. Trump's voters example. 45:18 – Immigration. Extreme views like open borders and racism. Naturally moving toward the middle. Tailor-made narco-economy and guns in Chicago. The reason to legalize drugs. Libertarians against Abortion. 51:59 – The bad habit of everyone should have an opinion on everything. Replying emotionally on Twitter without being informed. Trump bringing peace in Korea. 57:07 – Solitude being the essence of leadership. Nat and Neil's rituals for solitude. Physical stresses that help freeing the mind. 1:01:40 – Sponsors! Scentbird is a monthly premium perfumes subscription service. It’s very convenient, for guys and girls. Use the code mentioned in the episode to get 50% off on the first month. Go to Four Sigmatic for your mushroom coffee needs. Perfect Keto is the one-stop shop for all your ketogenic diet needs. Learn on their blog why MCT oils and powder are amazing fats for your diet. Kettle & Fire for your collagen ancestral needs. Try the meat one with quinoa. The chicken one is good for sipping. Amazon has crushed their earning thanks to the MYT affiliate link! Let your friends know about the show. Share angrily on Twitter as our show is antifragile. If you enjoyed this episode, don’t forget to subscribe at https://madeyouthinkpodcast.com

Jake and Michael are joined by the Godfather of Laravel, Ian Landsman, to talk all about hiring developers and the latest platform to do so, LaraTalent.

In this episode we discuss planning for Laracon Online, what’s coming up next for Helpspot & Thermostat, and investing in startups. Thanks to Linode for sponsoring this episode. Sign up today and get $20 off.   The post #101 – All About Landsman appeared first on Bootstrapped.fm.

In this episode we discuss planning for Laracon Online, what's coming up next for Helpspot & Thermostat, and investing in startups.

Today we’re again joined by Ian Landsman, creator of HelpSpot and co-host of the Bootstrapped podcast. Ian has been building and running his self-funded helpdesk product HelpSpot for 13 years, and along the way he’s learned a lot of lessons about running a successful business online. Today we talk to Ian about the advice he […]

Today we’re joined by Ian Landsman, creator of HelpSpot and co-host of the Bootstrapped podcast. Ian has been building and running his self-funded helpdesk product HelpSpot for 13 years, and along the way he’s learned a lot of lessons about running a successful business online. Today we talk to Ian about how he got his […]

In this episode, Jacob and Michael are joined by Ian Landsman to discuss the exciting new conference venture Laracon Online.

I am amped about today’s episode of REIP. I haven’t been this excited for an interview in a really long time. My guest today is totally changing the scene through his investment strategies and his faith, and I couldn’t be more psyched to have him on today. Paul Moore is the real estate investor behind Smith Mountain Homes and Wellings Capital, and he’s got the perfect balance between earning and giving back. This interview is one of my favorites, so strap in and get ready to have your mind blown. And please watch us on the video because Paul’s got amazing charts and graphs that really illustrate how his multi-family investing strategy works. Paul started out flipping properties like the rest of us, but how he got into multi-family investing is really interesting. He shares today how he launched an entrepreneurial venture in Detroit, got bored, and started flipping houses before flipping was even a thing. He started with mobile homes and moved up into waterfront properties. Things got tough when the housing bubble popped, like it did for most of us, but his recovery strategy was all about giving back. He was giving to others when he had nothing and it paid off in a huge way. He’s now working with multi-million dollar investments and teaching other investors how to benefit from the low risk and tax cuts of commercial investment in apartments and multi-family homes. Be sure to watch our interview video because Paul is sharing his graphs and his work illustrating how multigenerational profits work and how you can cash in on multifamily properties and investing. Start video at the 25 minute mark to see Paul’s charts and graphs that cover the on-going transformation of the housing market as we move through the 21st century. MINUTE MARKERS 4:20 -  Here is Paul Moore! 5:30 - Paul’s got his own podcast 6:25 - Paul got his start at Ford Motor Company 8:00 - How did get Paul get involved in real estate? 9:15 - Paul was his own inspirational leader at first 10:15 - Paul’s local business Smith Mountain Homes helps local real estate agents 14:10 - How did faith help Paul get out of his $2.5 million debt? 16:30 - What is WWGMD and who is George Muller? 19:20 - Paul’s fateful meeting in a Subway restaurant that changed his view of subdivision 22:28 - How did Paul’s experience shape his real estate investment strategy? 24:23 - What’s the difference between investing and speculating? 25:38 - What’s working for Paul’s commercial multi-family investing? (check the video!) 28:35 - Paul’s visual aids for the echo boom and how it effects home ownership 32:25 - The graph that convinced Paul’s financial planner to invest in multi-family 36:30 - The tax benefits of commercial investing 38:20 - How are fractional owners working for Paul’s multi-family investing strategy? 42:00 - A quick summary of cost segregation and the acceleration of depreciation 45:25 - Paul breaks down forced depreciation 50:15 - What’s Paul’s favorite motivation quotes? 52:30 - Paul absolutely loves HelpSpot 53:33 - Paul’s morning routine 56:40 - Paul talks about his Type A Personality sleep patterns 58:40 - What is Paul most grateful for? 59:25 - Paul recommends finding a mentor to help you kick start your next big move 1:01:50 - What does Paul’s company – Wellings Capital – have to do with Toms Shoes? 1:03:20 - Paul’s passion stops him from retiring 1:11:00 - Check out Paul’s book The Perfect Investment   If you email Paul your receipt at paul@wellingscapital.com, he will match your amount with a donation to Exodus Cry Films RESOURCES Paul’s Podcast: How to Lose Money Paul’s Website: Smith Mountain Homes Paul’s Business: Wellings Capital Paul’s Book: The Perfect Investment   George Muller LoopNet C.S. Lewis HelpSpot Perry Marshall Toms Shoes Exodus Cry Ask Cory A Question Want to get in touch with Cory and ask him your most burning Real Estate Investing question?  We’ve made it super easy for you.  Just head over to our Ask Cory A Question page and start recording.  Cory will play your question live on an upcoming show and answer it personally. Who Do You Want To Hear From? Name some folks I should get on the show! Hit me up:support@realestateinvestingprofits.com and I’ll do my best to get them on. Did You Get Your FREE Investing Guide? TEXT the word PROFIT (38470) to immediately sent Your FREE Investing Quick Start Guide! JOIN The Elite Real Estate Investor’s Board of Directors http://JoinMyMastermind.com Connect Here Please check out our website, realestateinvestingprofits.com for the “Down and Dirty” Ultimate Real Estate Investing Quick Start Guide download.   And don’t forget to get involved with the REIP coaching program at realestateinvestingprofits.com/coachingapplication or click on the “Coaching” tab on our website!

We discuss naps and meditation, new HelpSpot pricing, business ideas, is Andrey and introvert?, BaconBiz conf, Butov goes to Buffalo, new product work and ideas, and car leasing.

We discuss naps and meditation, new HelpSpot pricing, business ideas, is Andrey an introvert?, BaconBiz conf, Butov goes to Buffalo, new product work and ideas, and car leasing. HelpSpot free help desk software New HelpSpot pricing Remember the Milk Rachel Andrew Lanyrd Brad Bell “How I Learned to Stop Worrying and Love Support” Laravel Spark […] The post Bootstrapped, Episode 72, “It’s all going to $0, but in the meantime, we can make some money” appeared first on Bootstrapped.fm.

In this episode of “A Cast of Kings,” Joanna and David discuss sixth episode of the sixth season of Game of Thrones,  “Blood of My Blood.”  Thanks to Helpspot for sponsoring us this week! Go to helpspot.com/kings and use the promo code “kings” to get 10% off for life. Thanks to Adam Wells from the Beyond The Shield podcast for his […] The post A Cast of Kings S6E06 – Blood of My Blood appeared first on /Film.  Learn more about your ad choices. Visit https://megaphone.fm/adchoices

In this episode of “A Cast of Kings,” Joanna and David discuss fifth episode of the sixth season of Game of Thrones,  “The Door.”  Thanks to Helpspot for sponsoring us this week! Go to helpspot.com/kings and use the promo code “kings” to get 10% off for life. Thanks to Adam Wells from the Beyond The Shield podcast for his help in […] The post A Cast of Kings S6E05 – The Door appeared first on /Film.  Learn more about your ad choices. Visit https://megaphone.fm/adchoices

Working on the HelpSpot website, renaming your company, hiring consultants you can trust, Stripe is screwing Butov, search advertising, sales update on Quintu and Scribbleton, HelpSpot Vault, getting PR as a bootstrapper, discussing a possible survey tool in the HelpSpot ecosystem, Andrey’s new project Sourcecase. Ian’s office tree Monoprice audio microphone isolation shield Web Archive […] The post Bootstrapped, Episode 70, “I made a lot of money off Twitter” appeared first on Bootstrapped.fm.

This week Andrey doesn't tell me I'm on the wrong mic until half way through and we also cover acronyms, Jessica Jones, babysitter acquisition strategies, How Are Sales Today update, HelpSpot update, we go through Andrey Butov's favorite movies and TV shows.

This week Andrey doesn’t tell me I’m on the wrong mic until half way through and we also cover acronyms, Jessica Jones, babysitter acquisition strategies, How Are Sales Today update, HelpSpot update, we go through Andrey Butov’s favorite movies and TV shows. Andrey is sort of right about acronyms, but there’s some subtle to it. […] The post Bootstrapped, Episode 64, “A Carl Sagan Joint” appeared first on Bootstrapped.fm.

Ian and Andrey talk about podcasting, marketing, blogging, free will vs determinism (whoa), adwords, Twitter and HelpSpot history, selling internet plumbing libraries, HelpSpot pricing for SaaS and on-premise, healthcare in the US, moving to Canada. Ian’s new podcast – Anything But Code 11 year old selling cryptographically secure passwords A New Kind of Science Move […] The post Bootstrapped, Episode 62, “I have the flu” appeared first on Bootstrapped.fm.

In this episode, we discuss returning for another season, first day of school, finishing up consulting work and returning to product work, co-founding a new company, HelpSpot 4, having a full-time sales person, Snappy, Quantic Insights, programmers and math, mobile apps for kids, Star Wars, Mad Max, and home theater setup.   Quantic Insights HelpSpot Snappy Pastevault Honeybadger   Discuss this episode in the forums >>  

In this episode, we discuss returning for another season, first day of school, finishing up consulting work and returning to product work, co-founding a new company, HelpSpot 4, having a full-time sales person, Snappy, Quantic Insights, programmers and math, mobile apps for kids, Star Wars, Mad Max, and home theater setup.   Quantic Insights HelpSpot […] The post Bootstrapped, Episode 57 appeared first on Bootstrapped.fm.

In this episode, Matt and Taylor are joined by Ian Landsman of UserScape. Ian is the founder of UserScape, the creator of HelpSpot, and the man behind LaraJobs. The crew discusses hiring, being a good job candidate, and most importantly: Star Wars.

In this episode, Adam talks to Ian Landsman, founder of Userscape and creator of HelpSpot. Ian talks about the biggest mistakes programmers make when trying to start their own business, where to find new ideas, and why your new software product shouldn't be a SaaS app. This episode is brought to you by Hired. Userscape HelpSpot Snappy Ian's Blog Bootstrapped.fm, Ian's bootstrapping podcast "10 tips for moving from programmer to entrepreneur" "What they never told you about handling B2B transactions", handling purchase orders and invoicing Product and Support LaraJobs Sponsored by Hired

Download this episode, in which Ian and Andrey discuss names, getting punished for good deeds, fast-food burgers, Authorize.NET, HelpSpot mobile apps, making money from mobile games in the app store,  a decade of running HelpSpot and Antair, life checkboxes, HelpSpot 4, and making games.   DNSimple blog – Switching from Authorize.NET to Stripe. YTD Revenue for ‘A Dark Room’ iOS. Pomplamoose 2014 Tour Profits Jeff Vogel – “The Indie Bubble is Popping” Indie Game the Movie   Discuss this episode in the forums >>  

Download this episode, in which Ian and Andrey discuss names, getting punished for good deeds, fast-food burgers, Authorize.NET, HelpSpot mobile apps, making money from mobile games in the app store,  a decade of running HelpSpot and Antair, life checkboxes, HelpSpot 4, and making games.   DNSimple blog – Switching from Authorize.NET to Stripe. YTD Revenue for […] The post Bootstrapped, Episode 53, “$1000 join” appeared first on Bootstrapped.fm.

Download this episode, in which we talk about dollar stores, dogs and babies, the new Helpspot release, support contracts, requiring a credit card at signup, pricing and recurring billing, info-products, SaaS being unsatisfying, digging new holes, the point of growing, all software going to zero.   Helpspot – Ian’s helpdesk product. Snappy – Ian’s newest product. Uberdeck – Andrey’s mobile-app marketing product. Stripe – payment processing service. Star Trek Generations Ian’s “all software is going to $0.00” theory Edge of My Seat – Perch, Rachel Andrew, Drew McLellan Rachel Andrew on Bootstrapped.fm SupportOps.co – Chase Clemons Chase Clemons on Bootstrapped.fm So You Want To Be A Wall Street Programmer? – Andrey’s Book Ian’s newsletter SuccessfulSoftware.net – Andy Brice Andy Brice on Bootstrapped.fm   Discuss this episode with other bootstrappers in the forums.  

Download this episode, in which Ian and Andrey cover a host of issues, including an apology of sorts to Patrick McKenzie, a discussion on if in fact the customer is always right, how you support .99 cent apps, non-mistakes from Ian’s past, VC funding and an extremely important tax tip! Links: Appointment Reminder – by Patrick McKenzie Patrick McKenzie Interview Podcast with Patrick & Amy Hoy Freckle Shutting down Charm – Interesting look at shutting down a SaaS app before it launches History of “the customer is always right” What Now Podcast – Andrey’s other podcast Retro Dreamer Automattic Hosting – WordPress hosting Spiderweb Games – RPG games (not $.99!) Ian’s ChatSpot Live non-mistake – Glad I didn’t build it, but still like the logo by Mike Rohde Creating a Business Logo – history of UserScape & HelpSpot logo’s Mixergy Paul Singh Interview Spryfox Rob Walling Stackoverflow initial VC funding Startup.com Movie Stardock Figure53 Atlassian financing Section 199 Domestic Production Tax Credit – this is awesome, talk to your accountant today! Handling B2B Transactions DNL – Ian’s Brother & cousins web consultancy Jason Cohen on consultancy math Business of Software conference – Go, it’s awesome

Scott Jehl joins Jeffrey Zeldman and Dan Benjamin to discuss the recent responsive resign of the Boston Globe, jQuery, the jQuery Mobile project, writing and speaking about web design, and his new book, Designing with Progressive Enhancement. Sponsored by HelpSpot and Rackspace.