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El Ministerio de Industria y Turismo prevé que España reciba 43 millones de turistas internacionales entre junio y septiembre, un 6% más que el verano pasado, que generarán un gasto récord de 64.000 millones de euros, un 10% superior al de 2025. El Gobierno atribuye estas previsiones al creciente peso del turismo de mayor valor añadido y a la diversificación de la demanda.Castlelake ha alcanzado un acuerdo para adquirir easyJet por unos 6.100 millones de euros, después de que el consejo de administración de la aerolínea aceptara recomendar la oferta a sus accionistas. La operación, todavía pendiente de las autorizaciones regulatorias y del visto bueno de los accionistas, supondría uno de los mayores movimientos corporativos del sector aéreo europeo de los últimos años.Los españoles necesitan una media de 27 días de vacaciones para desconectar completamente del trabajo, el periodo más largo entre los países europeos analizados, según un estudio de eDreams ODIGEO. La investigación concluye que el estrés acumulado durante el año y la hiperconectividad hacen que España lidere este ranking.Los mayores de 55 años prevén gastar una media de 1.455 euros durante este verano, un 16% más que el año anterior, consolidándose como uno de los segmentos con mayor capacidad de consumo turístico. Según el Observatorio Cetelem, este incremento refleja el creciente peso del turismo sénior, especialmente en viajes nacionales y de mayor duración.El turismo masivo ya afecta a tres de cada cuatro viajeros de negocios en España, que identifican la saturación de destinos, el incremento de precios y la pérdida de calidad de la experiencia como algunos de los principales inconvenientes. El dato procede de un estudio de SAP Concur, que pone de manifiesto que la masificación empieza a condicionar también los desplazamientos profesionales.

According to Corporate Visions, 74% of buyers say they faced too many competing options in their last major purchase decision, and instead of selecting a vendor, they just checked out entirely, gave up, and moved on. So, how do you create a buying experience that makes those decisions feel easy? Riley Rogers: Hi, and welcome to the Win/Win Podcast. I’m your host, Riley Rogers. Join us as we dive into changing trends in the workplace and how to navigate them successfully. Here to discuss this are senior enablement program manager Lisa Monahan and account executive Madison Leatham from Pluralsight. Thank you guys for joining us. I’m super excited to talk through this topic with you. I’d love to just hear a little bit about yourself, background, and role. So Lisa, wanna kick us off? Lisa Monahan: Yeah, absolutely. My name’s Lisa Monahan. I live in the suburbs of Austin, Texas, and I’ve been at Pluralsight two and a half years, and I’ve been in enablement for, I guess that’s coming up on four years now. I currently serve our go-to-market tech stack from a strategy and execution standpoint, and that is where I learned about everything I know and love about Highspot. So big Highspot fangirl here. Happy to be here. RR: Amazing. We’re happy to have you here. Madison, can you tell me a little bit about you? Madison Leatham: Yeah, of course. Happy to. I am based out of Salt Lake City, Utah, and I am an account executive on the public sector team here at Pluralsight. I started out as a BDR on the public sector team, eventually moved into a manager role, where I led the same team that I started on as a BDR, as well as our team in Australia, and then more recently became an account executive supporting our higher education partnerships specifically. RR: I can’t wait to dig into all of this wonderful work and experience that you guys have, and then all the complexity and challenges that kind of come with that. So Lisa, I’d love if you could set the stage for us: who Pluralsight is, what you do, who you serve, all that goodness. LM: Absolutely. And Madison, I’m gonna ask you to keep me honest, ’cause I’d love from a seller’s perspective how you would change my pitch. But we are an online learning and workforce development platform serving businesses and individuals alike with on-demand courses, hands-on labs, and skill assessments that help bridge the skill gaps in areas like AI, cybersecurity, and software development, and so on. RR: With that context in mind, I think I’d like to jump into what that world of work kind of looks like today. So Madison, from a sales perspective — BDR and AE roles, managerial roles, helping BDRs succeed — you’ve kind of seen it all. When we look at where we are today versus where things were when you started, what’s changed most about selling over the last few years, and where do you see sellers still struggling the most? ML: So just to talk about both sides of it, starting with prospecting, there’s definitely more of an expectation of personalization and effort. The spray and pray tactics just don’t work. People are a lot more risk-averse. They’re just more busy. You have to do something different to really cut through the noise, prove that you’ve done your homework, and that you deserve their time just based on the research that you’ve done. So finding ways to do something different is always a challenge. It takes more time. I think personally prospecting and getting your foot in the door is really the hardest it’s ever been. And on the selling side, this might not be really new news, but they say it takes a lot more people to decide on purchasing a product nowadays. You’ll see different studies saying different things, but they all just show how the buying group has jumped up in numbers, so there’s a lot more need for collaboration on both sides of the fence for communicating the value to different stakeholders that might have different goals. And then I’d say multi-threading, getting in front of decision-makers is just consistently one of the most challenging aspects. Sometimes it’s tricky because you wanna keep the relationship strong with your main point of contact, not overstep, but you wanna make sure that the value is still being communicated and the pain points are still being properly uncovered and discussed. And you kind of lose control of that when you’re just relying on one person. So I really see that across all the AEs I’ve talked to, all the AEs on my team, that need to multi-thread and how tricky it can be to communicate that value across different stakeholders and throughout the buying group. RR: So it sounds like there are a lot of challenges out there, and it’s a fine line to walk when it comes to balancing your initial point of contact and then doing all of the work that makes a deal successful. Thinking specifically about the AE challenges that now you in this new role are facing, in your day-to-day, some of these things that we talked about, what would you say is most difficult for you when you’re working deals and trying to keep things moving forward? ML: Just visibility into what matters to those fringe stakeholders. So when I say fringe stakeholders, the ones that you know have some sway, but you don’t have that direct contact with. Maybe they join one call, and they were off camera. And then just trying to figure out how do their goals align with the solution? How can I make sure it’s not just that game of telephone, that everyone understands the vision of the solution and the implementation of the solution so that we can really start to focus on aligning the logistics and next steps. So I’d say it’s just being able to get clear communication and more visibility and more people involved to really get those discussions, give them a little bit more oomph and value with each person that has some sway in the deal. RR: Yeah, because if you can’t find those fringe stakeholders, you’ll kind of go sideways, and you lose the momentum that you spent all that time building. One thing that’s funny here, Lisa, are you taking notes? LM: I am. This is on the fly, and I’m like: “Oh, this is so interesting to learn.” RR: You’re sitting here taking notes, hearing these challenges, and being like, “Hmm, how do these fit into my programs? How can I support this?” So when you’re hearing challenges like this from the field, how do you start thinking about solving them? LM: So it’s about making sure that the field is empowered with the tools that can really help them do that deep, intelligent research so that they can speak to the needs and the pain points of these accounts. It can’t just be this very generic as you said at the start of the call spray and pray. It can’t be that anymore, and we know that to be a fact. So it’s ensuring that they have the tools available to them, but also knowing all the different ways that those tools can work with them, not against them, so that it can be simplified. One of the biggest things I care about is reducing tool swivel, making sure that it’s easy for them to get as much done in one place without feeling exhausted by having to go from Gemini to LinkedIn Sales Navigator to Highspot. So trying to make sure it’s as simplified as possible. RR: Having that conversation of swivel chairing has changed so much over the last year. Now there are so many different AI tools that you can layer in, and somehow it seems like the number of tools has shot up. So making it simple is almost harder than ever and a bigger priority than ever. Today, what are you prioritizing, Lisa, to help sellers break through? What’s new? What are you working on to help them cut through that noise and engage buyers effectively? LM: Definitely AI at every step right now, because as you just mentioned, every tool that we use has some level of AI, and making sure that they understand which one is the best one to use in what workflow, in what step: prospecting, outreach, anything like that. So really working hard. And as you said, it feels like the functionality is changing so much right now that I feel like every half day, my strategy of how we’re going to market with AI for our sellers changes. RR: Yeah, and I love that point of utilizing a tool to its fullest. You invest in these things, you need them to work for you. And one of the things that over the years you’ve spoken extensively about is using Digital Rooms as part of the way of simplifying the buyer journey, making it easier to engage your buyers, and then, to your earlier point, Madison, track what’s interesting to them, track who’s in there. So Lisa, with that being a key part of your strategy, can you walk us through why you leaned into that approach? LM: When I was previously at SAP Concur, Digital Rooms were such a huge part of their strategy that they had an entire team dedicated to that. And so when I was there supporting Highspot, I actually didn’t have an opportunity to touch it. It felt like this really powerful feature that seemed unattainable to me. And then when I came to Pluralsight and I was rolling it out here, I had to very quickly learn Digital Rooms, and I have to admit, I was intimidated because of the way that it was handled at my previous employer. But once I came here, I was like, “Oh, it’s actually super easy.” Digital Rooms are very easy to use. It takes just a few minutes to customize one. And what I think is really important about Digital Rooms is what Madison was saying earlier, we don’t have a lot of opportunities to break through and stand out right now. You can send a link to something, you can add an attachment to an email, but being able to build out this very personalized space like a Digital Room, and share highly specific material that reflects the conversations that you’ve had with these accounts, that to me is a huge selling point and why Digital Rooms are so important to have in the seller workflow right now. RR: I would be curious, Madison, because you’ve been here, you’ve traveled through the BDR to AE journey, and trialed all of these different processes at different stages of the sales cycle. From your experience hearing about this Digital Room strategy and thinking about how it shows up in your day-to-day, what kind of changed for you when you started using Digital Rooms? Did you notice a difference in some of those challenges that you talked about earlier? ML: I’ve used it on both the BDR level and the AE level, and it was really cool to see BDRs start to really lean into this because you’re really bringing that research to the prospect. You’re distilling down what aspects of the solution might be the most impactful, and then you put it in a Digital Room, you wrap it in a bow, and then you send it out. And it was cool to have the BDRs get involved with this because when you come in as a BDR, you’re typically newer in sales, newer to the product, and you’re still learning the best way to pitch it. So that was a little bonus from leveraging the Digital Rooms, getting the BDRs to start to really read the one-pagers, learn about the different capabilities so that they could use that in their pitches. And then, yeah, it’s a good way to stand out. If you’ve mentioned that you’ve made a custom Digital Room for someone, it could really pique some curiosity, and it also shows that you put in that work. And so I really think that this changed the mindset as well to really recognize that we need to deliver value even in those initial touch points, and that just gave us a way to do that. And then as an AE, to pivot: I always make a Digital Room for my primary contact. Even if it’s just a quick conversation, a really small team, no matter what, I’ll say it’s for them to reference and also for them to share out with their team. So I think it’s an easy ask for them to just share a link internally, and then all the relevant resources are there on their end. I’ll add custom content as well, any slide decks or proposals, so that it’s not just on my contact’s shoulders to consolidate all the information and try to share it out or create a business case. Everything is right there for them to really just be better at doing that internal selling. Because that’s what it comes down to: how well can you communicate the value to your main point of contact so that they can do it to the fringe stakeholders? RR: I love the story of selling as a game of telephone because you have enablement that needs to help your BDRs be successful, and this Digital Room helps them learn the ropes. And Lisa, I’m assuming you’ve built templates that kind of already explain that narrative. So as a BDR sending that out, they’re also getting enabled a little bit. And then on the other side, you have you as an AE working with a point of contact, telling them a story that maybe as it goes through the works internally gets a little garbled, but now you have control over the fact that it doesn’t. I like that it’s a solution to that very tangled web. I would be curious: you spoke about the alignment element. How are you using things like engagement data, the buyer signals that come out of a Digital Room, to shape what you do next? ML: Good question. In the BDR role, we could track to see if the Digital Room was being viewed. A lot of the times in BDR, you can go a long period of time just sending things into the abyss and not knowing if people are even seeing them or reading them. So with the Digital Room, sending a link instead of that radio silence, you’re able to at least see if they’re clicking into the Digital Room, and then see if there are specific things that they are clicking on within it, which could help guide other outreach. That’s really valuable. On the AE side, from sending out a Digital Room, I can see what’s being downloaded and what’s being viewed, so I can leverage that when prepping for upcoming calls as well. It’s really great information to see what’s getting the attention, and it can help guide my prep. RR: One thing that comes up as you’re talking about these different use case: I’d be curious how you, especially as a solo enabler building this a little bit from the ground up, identified what those Digital Room templates specific teams needed, and then how you started thinking about building a structure that is useful to both your teams and the people that they’re engaging with. LM: That’s a great question. I started with the existing teams that already had it: our pre-sales team. Because of the full relaunch of Highspot, a lot of things were out of our brand scope. So I started with the team that was already using it, rebuilt their templates to reflect the brand standards, and then began working with sellers to understand what they wanted in these new templates. So, aligning very quickly around a simple, easy-to-use quick Digital Room, but then a full one where they could add demos and one-pagers, sections pre-built for all of that. But they would be plugging all that in based on the conversations they’ve had with their accounts. Also, preloading customer stories in there so that it didn’t just go out there with nothing, it already came included with how we’ve helped other customers as well. As it’s evolved, I have a really strong connection with the entire field, and they always come to me when there’s a need for a new template. But that’s how I worked with them. I worked with product marketing to make sure that all of our solutions were in line, that it aligned with brand guidelines, and then it’s just been an ever-evolving process since then. RR: So it really is a very cross-functional process. You’ve got the right message, the right content, it’s structured in the way that sellers like and would use, and then ultimately it drives that engagement that Madison, you’re using to continue progressing your deal. I think that’s one of the things that’s kind of hard sometimes when people are thinking about getting started with Digital Rooms: “Okay, I have a blank Smart Page. What do I put on here? What is useful?” So I think that’s really helpful information. Kind of switching gears a little bit, Madison, can you share a specific example, maybe a recent deal where you used a Digital Room to move a conversation forward, deepen a relationship, or catch a risk, where it was really key and you were like, “Oh, I’m glad I have this”? ML: Yes. Just for some background, we have a solution package called AI Academy, which is this end-to-end program for AI literacy across the organization. It’s not always what we start on when entering into the conversation (our core product might be the point of focus) but I will always put a one-pager on AI Academy in the Digital Room, even if it wasn’t part of that initial conversation. So I actually have an upcoming call with a customer for a follow-up on a deal focused on our core product. And I saw that they had clicked on the AI Academy one-pager in the Digital Room several times, so I know I’m going to prep some questions around their AI goals, make sure I get my pitch perfect for AI Academy, make sure that’s really sharp, and then determine if that solution would be a fit for them during this call. And that was all guided by them clicking on that one-pager so many times, and I would get a notification every time in my email that they had clicked on it, which is always a good dopamine hit. And then another example is a pricing model that we’ll share over a deck during a call, and I had put it in a Digital Room. It was custom to this prospect, and I noticed it was downloaded from the Digital Room, and I got sent that email. I reached out right away right after I got that email I sent a tailored follow-up email, and they were like, “Oh my gosh, you’re a mind reader.” So that was fun. I let them think that. RR: Yeah. It’s a fine balance between “Ah, this helped me fuel my strategy,” and “I feel a little creepy,” but that’s okay. I love those examples, particularly that first one with that cross-sell element, where you would never have known that interest was there otherwise. And so it’s very helpful for you to deepen that relationship, go a little bit further with the opportunity and where you thought it might take you. So that’s super cool to hear. And Lisa, I hope good for you to hear, too, just seeing all the different minute ways that this shows up in a specific deal. I know you see the impact in the usage data, in the adoption data, but here it is in a specific deal, how well it works. Looking across this time where you came in, started rebuilding to now, what impact have you seen across the business since rolling Digital Rooms out, and what are you looking at to tell that it’s working? LM: Well, metrics aside, I’m able to tell that if I ever had to step out for a business month, Madison would be able to run all my Highspot trainings on my behalf and sell Digital Rooms so that’s an impact right there that makes me feel better. But from the start of me entering Pluralsight and relaunching Highspot, we’ve seen an 81% increase in creation of external shares. We’ve also seen a 147% increase in external view time in that same time period, and we’re averaging about 17 views per external share. So the uptick has been massive, and people are engaging with the content that we’re sharing. And also, I continually hear feedback from sellers they come to me and say, “Look at what I built.” A side note from all of that: the fact that I have people who are championing the use of Digital Rooms even when I’m not in the room shows me that it’s had an impact. RR: Yeah, that it’s not behavior change you’re driving. It’s a useful strategy that you’ve handed over and they’ve just run with. I love that 147% increase in buyer view time stat, not only because that’s great for the business, but also because it speaks to one of the challenges you mentioned at the very top, Madison: earning attention. You’re asking for people’s time. You need to put the work in to show that “I’m not wasting your time. I’m giving you something valuable.” And that engagement has shot up so much tells you that your buyers are feeling that, they’re seeing, “This is something built for me, and it’s worth my time to engage,” which is always what you’re looking for. And Lisa, to the point of solving the hard problems and giving sellers what they need, sounds like you’ve done it. I would love to hear a little bit about how you did it. As we’re kind of closing out, I want to hear from both of you on some of the really actionable things that listeners can take away and start doing. So when you were spearheading this rollout and reinforcement process of Digital Rooms, what was your approach? LM: I began working initially with a person who was, at the time, overseeing Digital Rooms for the pre-sales team. I wanted to understand what ownership looked like, what the structure she already had in place looked like, and how we could work together as opposed to me just taking this away from her. So she’s still an avid contributor to Digital Rooms for her org. And beyond that, it was working to very closely align new templates with the branding and making sure that it reflected the Pluralsight that we want to go to market with. That was probably the biggest one. But then I would say the Highspot relaunch in 2024 was a three-phase process: the content side showing them the new structure, the second part was pitching, and the grand finale was Digital Rooms. And that was a full live training where I walked everyone through. And I would say that beyond just that grand finale of showing everyone what Digital Rooms were and how to build them, it was the support mechanism on the back end that I think has made them so successful, and that would include this Digital Rooms Play I’ve built. I think it’s probably the most viewed Play on Highspot at this time, where it has an overview of what Digital Rooms are, why they’re different from pitches, how they’re different from pitches, use cases for different roles, and then showing them different use cases even beyond that. So if I’m a CSM, I can share events with them, I can share renewals and pricing and everything there as well. But I would say I also have a biweekly office hours for Highspot, where I allow people to just come in and ask any questions and that has been widely, widely used. And the final thing is that Highspot and Digital Rooms have a full hour dedicated to it in all revenue onboarding cohorts. Everyone gets an hour with me, and I spend 10 or 15 minutes showing them the platform, but then I stop sharing my screen and re-engage everybody eye to eye. And I tell them a story similar to what Madison said, I engage them by saying, “When was the last time as a seller you sent a really important pitch or pricing documentation over to someone as an attachment via email, and you have no idea what happened to it after you hit send?” And that’s how I get their interest, and I begin to deliver the value of what you can get by using Digital Rooms, the analytics that are a game changer. So that’s how I position it in revenue onboarding and make sure that it’s sticky with them. Then we go through the process of building one. They all have one after that training is over, and then they know all the support mechanisms that exist on the back end after that. Just continual support. RR: Having seen said Digital Rooms Play, I have to plus one that strategy. It’s beautiful, and I don’t know if anyone can build as nice a Smart Page. But what I would say is that it is very challenging, I think, to be a rep and be handed a Digital Room and told — even with a template — “Figure it out.” But having such a structured process of what it can look like, what it can do for you, and how you really get there is so helpful, and I imagine a very useful tactic that anybody starting to launch Digital Rooms or thinking about launching Digital Rooms should put in practice. So plus one-ing that. LM: Yeah. And if I may add, I make sure that even in all the trainings I’m like, “This is yours. This is your jumping off point. Take it, make it whatever you need it to be. I’m here for support, but this is your jumping off point.” Because I don’t know the best thing that works for my accounts at the end of the day. My sellers need to be able to be very adaptable and creative, and I don’t wanna take that juice from them because that may be the thing that makes or breaks their usage of this feature. RR: And because you’ve given them the skills and you’ve really built that foundation, you know that when you give them the keys to the castle, they’re gonna do the right thing with it. One last thing on the topic of launching. When you look back at this process, was there anything that you were like, “This worked really well,” and anything that you were like, “Maybe I would’ve done that differently”? LM: The relaunch happened in four months. That was a full content audit of the entire platform burning everything down, rebuilding it, and also learning Digital Rooms. So I wish I’d had maybe even just one more week to get a little bit more comfortable ahead of that Digital Rooms training. That’s just a personal one. But even to this day, I wish I had more people contributing to the templates, because I don’t ever wanna feel like I’m the gatekeeper there, but I kind of by accident have become. So ideally in the future, I would love to make sure that I have other parties, even our product marketing team, involved in creating those so that there’s more proactive, not reactive, template creation. As opposed to, “Oh, we just launched a new solution, I need to get a new template made,” it could already be ready to go with the new solution launch as well. RR: So it’s giving yourself the right amount of time, creating thoughtfully, bringing in all the people who can inform them, make them as good as possible. That’s great advice. As we’re thinking about building, Madison, as somebody who’s always in the weeds with these, and to your point, you make one for every main stakeholder in every deal, you probably know better than most what a good Digital Room looks like versus a not-so-good one. So when you’re talking to new BDRs or other sellers who are just getting started with Digital Rooms, what do you share as what good looks like? ML: Well, first, I am very grateful that Lisa gave us all keys to the castle. I’m trying to make sure that I don’t abuse those, because I do love just being able to play around with it as much as I possibly can. What I can share, and I’m always looking to improve how I’m doing it as well, some things that I will always do: I’ll always put the logo of the organization at the top of the Digital Room. That’s a given. It really doesn’t take very long, and I like that personal touch with every single one. And then I group sections together so it’s not an overwhelming dump of resources. And I’ll make sure to put my bio at the top just a quick note that sounds pretty personal, but is something that I can easily swap out names on so I’m not spending a lot of time crafting a different message for every single Digital Room. I’ll put my scheduling link at the top, and then just for the sake of time, because I do wanna send a Digital Room out to every single person I talk to I’ll just copy the last Digital Room I created and edit it a little bit to customize. I just think that it’s more important to be consistent with it than to take a lot of time to build it out super custom. So find a way that works for you where it seems really custom, but it’s more or less just copied and pasted with a few things changed, because you wanna be able to get them out. You don’t wanna drop that part of your process. And then it’s nice that as the deal progresses, you can always edit and add along the way it adds a reason to reach out, another touch point. Even today I told someone, “Hey, I just added this one-pager to the Digital Room. I think that you might find this interesting in your conversations” don’t forget to have them internally and tell people about Pluralsight. So that’s always helpful too it can continuously evolve as a deal evolves. RR: Yeah. That’s such a good approach copy the previous one because it saves you so much time. But then you strike a good balance between keeping your deal progressing, still giving attention to all of the other million things on your to-do list, but also giving that gesture of, as a buyer, my time and my attention to give you something more custom. And I also like the point that as the deal progresses, as the conversation continues, it’s gonna become more and more customized, and so that thing that began perhaps a little bit copy and paste is eventually going to become something tailored and 100% unique to this buyer. Great tips there that anyone starting with Digital Rooms can use for their very first one. That is Digital Rooms packaged up in one big life cycle from the enablement to sales perspective, how you built it, how it shows up in the field. That’s incredible. The Pluralsight team never fails to amaze us. You guys are doing such incredible work, and I love hearing how it shows up for you, Madison, because Lisa, we’ve heard the journey the last two years, and seeing the conclusion of it is so cool. Thank you both so much for joining me and telling me a little bit more about it. It was so fun to hear about what’s hard, what you’re figuring out, and how it’s working for you guys. LM: Thank you so much for having us. ML: Yeah, it was great. RR: To our listeners, thank you so much for tuning into this episode of the Win/Win Podcast. Be sure to tune in next time for more insights on how you can maximize go-to-market success with Highspot.

Amy Jackson has spent her career building and shaping brands during times of rapid change. She helped potato farmers navigate the era of low-carb diets. She secured coverage in major media outlets leading up to the acquisitions of Bebo and Mint.com, and led LivingSocial's PR efforts bridging from Facebook darling to local merchant marketplace.  Over the course of 8 years with SAP Concur, Amy built TripIt's high-performing PR and social program from scratch, with led to coverage in The New York Times, Wall Street Journal, Bloomberg Businessweek and NBC to name a few.  Amy created TaleSplash to help emerging tech, health, and lifestyle brands share their expertise about the world changing around us. With decades in PR growing global technology brands as storytellers and digital strategists. Clients like to think of TaleSplash as an extension of the team that can help in a multitude of ways.  She currently lives in the Austin, Texas with her husband, two boys, and a labradoodle (also a boy). Connect with Amy   

No CRM Zummit 2025, em Florianópolis, Denis Tassitano (vice-presidente da SAP Concur) defendeu que networking não é apenas uma habilidade social, mas uma ferramenta estratégica de liderança. Em sua palestra, ele mostra como relacionamentos internos e externos podem acelerar vendas complexas, destravar decisões e fortalecer times de alta performance. A principal mensagem: líderes não fazem negócios sozinhos, eles constroem redes que tornam os negócios possíveis.

Utilities companies with manual, paper-based systems must adopt cloud-based spend management software to efficiently manage expenses, receipts, reporting, auditing and compliance. By integrating with Enterprise Resource Planning (ERP) systems and leveraging automation capabilities, SAP Concur empowers Government agencies to simplify financial data management, strengthen security posture and streamline mission-critical processes to improve data accuracy and integrity. Access the SAP Concur podcast to hear industry experts discuss how AI-powered expense management tools digitally capture receipts, centralize invoices and reduce audit risks for utilities companies. Explore how to maximize operational efficiency with built-in compliance governance and continuous monitoring features that enhance real-time decision-making. Fill out the form to unlock the SAP Concur podcast and learn how to streamline spend management for your organization.

Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this podcast episode include -The big news from this week is the SAP Concur / American Express Global Business Travel partnership.Another collaboration which was announced is between Accelya and Amazon Web Services (AWS).IndiGo (InterGlobe Aviation Ltd) is going to launch a London Heathrow - Mumbai route.Qatar Airways faces a lawsuit following the death of a passenger after a wrong meal was served to them.The Irish government's decision to progress legislation aimed at removing the passenger cap at Dublin Airport is welcomed by Beyond Business Travel.The US government shutdown is costing the travel industry $1bn a week already.Extra StoriesWhat was Ann's biggest takeaway from the World Aviation Festival?Space NewsYou can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

Send us a textWelcome to What's Up in Business Travel for Week 41 of 2025.  This is a weekly podcast where we update you on what's up this week in the world of business travel.  This podcast is great for those who need to know what's happening all in under 15 minutes.On this week's podcast, we covered the following stories -Air travel holds steady despite shutdownEssential Air Service gets $41 MillionEnterprise tops JD Power's Car Rental Satisfaction SurveyIMEX America 2025 draws record attendanceStrong performance by Delta in Q3AmexGBT and SAP Concur form strategic allianceBrussels Airlines joins Lufthansa-Singapore JVHilton unveils new brand OutsetUnited adds 4 new 2026 European destinationsRiyadh Air sets start dateFlights resume from Delhi to Tokyo & MelbourneItilite launches AI Analytics Tool - IrisDerbySoft launches Global Data NetworkChatGPT brings apps into chatYou can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

Learn how Coveo automated LLM migration like a "mind transplant," building frameworks to optimize prompts and maintain quality across model changes.Topics Include:AWS and Coveo discuss their Gen-AI innovation using Amazon Bedrock and Nova.Coveo faced multi-cloud complexity, data residency requirements, and rising AI costs.Coveo indexes enterprise content across hundreds of sources while maintaining security permissions.The platform powers search, generative answers, and AI agents across commerce and support.CRGA is Coveo's fully managed RAG solution deployed in days, not months.Customers see 20-30% case reduction; SAP Concur saves €8 million annually.Original architecture used GPT on Azure; migration targeted Nova Lite on Bedrock.Infrastructure setup involved guardrails and load testing for 70 billion monthly tokens.Migrating LLMs is like a "mind transplant"—prompts must be completely re-optimized.Coveo built automated evaluation framework testing 20+ behaviors with each system change.Nova Lite improved answer accuracy, reduced hallucinations, and matched GPT-4o Mini performance.Migration simplified governance, enabled regional compliance, reduced latency, and lowered costs.Participants:Sebastien Paquet – Vice President, AI Strategy, CoveoYanick Houngbedji – Solutions Architect Canada ISV, Amazon Web ServicesSee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

Ramona Gamm arbeitet seit zehn Jahren für den Geschäftsreise- und Zahlungsdienstleister SAP Concur. Sie beschäftigt sich als Senior Product Marketing Managerin täglich mit Marktanforderungen und Trends im Geschäftsreiseumfeld. Im Reise vor9 Podcast sprechen wir über die aktuellen Entwicklungen und Herausforderungen.

We explore how Amex GBT and SAP Concur are redefining corporate travel management with “Complete,” an AI-driven platform integrating booking, payments, and expenses into a single seamless experience.U.S. hotel operators brace for a softer earnings season as analysts forecast weaker RevPAR trends despite continued investment in large-scale developments and luxury openings nationwide.Join our ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook group⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Boostly and join the discussion:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Want to know more about us? Visit our ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Stay informed and ahead of the curve with the latest insights and analysis.

“This is not your parent's credit card anymore. Virtual cards are really a way to right-size spend.” Virtual cards are transforming travel and expense, eliminating out-of-pocket costs, tightening fraud controls, and simplifying reconciliation. In this episode, Rebecca Meeker, Senior Vice President of B2B Platforms, Corporate Solutions at Mastercard, and Dan Ouderkirk, Senior Director of Product Management at SAP Concur, join host Jeanne Dion to explore why virtual cards are having their moment, what's driving adoption, and how they're shaping an expenseless, AI-powered future of T&E. Hosted on Acast. See acast.com/privacy for more information.

What if AI, automation, and thoughtful design could smooth out managed travel while still keeping it human?In this episode of dojo.live, we sit down with Sam Hilgendorf, Chief Information Officer at Fox World Travel, as part of our exclusive GBTA 2025 series. From automation to AI assistants, Sam unpacks how Fox is tackling some of managed travel's stickiest pain points, like unused ticket redemption and group air coordination, with tools built for both scale and empathy.We dive into the vision behind Colby, Fox's proprietary AI travel assistant, and explore how it's helping to streamline traveler experiences in real time while giving travel managers more visibility and control. Sam also shares key insights from the “From Friction to Flow” panel, reflecting on how AI and NDC can work together to bring clarity and speed to traditionally clunky workflows.This conversation offers a grounded perspective on where tech innovation meets real traveler needs and how organizations like Fox are designing with both in mind.About Sam HilgendorfSam Hilgendorf has served as Chief Information Officer at Fox World Travel since 2018, where he leads the company's technology strategy across IT, business intelligence, product development, and project management. Under his leadership, Fox has introduced innovative tools such as a cloud-based collaboration suite, a modern customer contact center, and an enterprise data management platform, all aimed at enhancing performance and customer experience.Sam's efforts have earned Fox multiple Magellan Awards from Travel Weekly and recognition as a Distinguished Partner for SAP Concur, thanks to their custom integration work with the Concur Travel platform. He is also an active contributor to industry conversations around emerging tech, including AI, blockchain, and automation, and was recently named Wisconsin's CIO of the Year.A firm believer in the power of technology to unlock human potential, Sam is passionate about building high-performing teams and delivering meaningful innovation. Outside of work, he enjoys life with his wife and daughter, and proudly embraces all things nerdy—from tabletop gaming to comic books to Renaissance fairs.

In this episode, Andrew Grill welcomes back Chris Juneau from SAP Concur to discuss the latest findings from the 2025 CFO Insights report, “Action for Growth.” The conversation explores the evolving role of CFOs, the growing impact of AI and automation in finance, and the introduction of new agentic AI capabilities within SAP Concur's platform.Key Topics CoveredEvolution of CFO Mindset:The shift from “repositioning for growth” to “action for growth” reflects CFOs moving from reactive strategies to actively driving business expansion. Expanded Research Scope:This year's report surveyed not only 350 CFOs but also 115 HR and 150 IT leaders, providing a more holistic understanding of business pressures and cross-functional collaboration.Top Challenges for CFOs in 2025:Geopolitical tensions cited as the top external challenge by 37% of CFOs Concern over worsening economic conditions has declinedA dramatic rise in manual processes as a pain point AI's Transformational Role in Finance:Adoption of generative AI is now mission-critical for managing data overload and driving efficiency.AI is being used for forecasting, closing the books, fraud monitoring and creating new pricing models.SAP Concur's “Verify” tool now automatically audits 100% of expense reports, with 97% requiring no human intervention.Agentic AI & SAP Joule:Introduction of “Joule,” SAP's generative AI copilot, embedded across SAP applications.Joule automates mundane tasks, pre-audits expense reports, and provides real-time policy compliance checks.Joule acts as an agentic AI, orchestrating decisions and actions across multiple business processes, not just within finance.Integration and Real-Time Data:SAP Concur now integrates with payment providers like MasterCard and American Express to capture real-time authorisation data, streamlining expense reporting and improving categorisation.Data Privacy & Security:All financial data processed by Joule is contained within the customer's environment and is not exposed to external AI sources.Data is anonymised when used for model training, ensuring compliance with strict privacy standards.Customisation & Future-Proofing:SAP's Business Data Cloud enables organisations to unify and govern all SAP and third-party data, supporting custom AI queries across previously siloed data sets.Resources & Further ReadingSAP Concur CFO Insights ReportSAP Concur BlogChris Juneau on LinkedInUpcoming EventsCatch Andrew Grill and Chris Juneau on stage at Fusion Exchange in London on June 12. Thanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious

Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this session include -For a 3rd year in a row, Emirates hands out a generous bonus to their staff after record profits.Canadian airline WestJet gets invested in by Delta Air Lines taking a 15% stake for $330m and Korean Air taking 10% at $220m.American Airlines files a lawsuit against Chicago O'Hare airport to try and prevent expansion plans which would give United Airlines more gates there.International Airlines Group (IAG) places orders for 71 long-haul aircraft for their various airlines.Boeing scored even bigger when Qatar Airways announced a record order for 210 wide-body planes from them.Payment by bank account specialist Trustly teams up with Sabre Corporation to expand pay by bank in the travel industry.Google teams up with SAP Concur and American Express Global Business Travel to push NDC adoption.Finnair claims to be the first airline globally to implement an Offers and Orders model, using Amadeus' Nevio system.Saudi Arabian LCC flynas raises $1.1b in it's IPO.Global Airlines's maiden flight took off from Glasgow to New York, with 95 pax on board their only A380.And....Space News!You can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

oin us on the One Vision Podcast with Chris Juneau, Senior Vice President, Head of Product Marketing, SAP Concur, as we dive into the evolving role of CFOs in the era of AI and automation. Discover how geopolitical challenges and manual processes are shaping strategies for 2025, and hear insights on leveraging AI to optimize costs and drive efficiencies. Tune in to learn how CFOs are stepping out of the corner office to bridge organizational gaps and reshape finance.#AI #FinancialServices #Fintech #Podcast #SAPConcur

Join us on the One Vision Podcast with Chris Juneau, Senior Vice President, Head of Product Marketing, SAP Concur, as we dive into the evolving role of CFOs in the era of AI and automation. Discover how geopolitical challenges and manual processes are shaping strategies for 2025, and hear insights on leveraging AI to optimize costs and drive efficiencies. Tune in to learn how CFOs are stepping out of the corner office to bridge organizational gaps and reshape finance.#AI #FinancialServices #Fintech #Podcast #SAPConcur Hosted on Acast. See acast.com/privacy for more information.

Greg Banning, VP of Sales and Channels for North America at Service Express, offers his expertise on navigating the unpredictable economic landscape, providing listeners with valuable insights into third-party maintenance within the data center sector. As an IBM Platinum partner, Service Express is helping businesses extend equipment life and manage costs. Greg shares his unexpected journey into sales, fueled by grit and perseverance, offering an authentic take on career success and the power of self-belief in overcoming personal challenges.  Mentorship and creativity take center stage as Greg reflects on the profound influence of mentors like Barb Johnson and Pete Peterson in shaping his career. Barb's contribution to building his confidence and Pete's wisdom in fostering self-awareness highlight the irreplaceable human elements in personal growth. Greg also sheds light on the role of AI in sales, emphasizing how creativity and human ingenuity remain unmatched by technology, and how these traits drive sales processes forward in an AI-driven world.  Listeners will gain insights into developing leadership through authenticity and balancing technology with human relationships. The discussion covers AI's potential to enhance sales processes and the traits required for identifying future leaders, like empathy and a growth mindset. Greg underscores the importance of storytelling in leadership and the long-lasting impact it can have on careers. The conversation wraps up by celebrating CRM systems as essential tools for driving sales success and supporting both personal and professional growth through understanding and aligning with team members' aspirations.  Greg is a seasoned sales executive with over 20 years of leadership experience across Fortune 500 companies and private equity-backed startups, spanning industries like SaaS, technology, finance, and manufacturing. He currently serves as Vice President of Sales & Channels for North America at Service Express and has held senior roles at Adobe, Capital One, Amazon, SAP Concur, TD SYNNEX, and HNI. Greg began his sales journey cold-calling from the Yellow Pages and has since built a career defined by growth, strategy, and performance. Originally from Oakland, California, he now lives in Tampa, Florida, with his wife Laura, their three children, and their Australian Shepherd, Bailey. Outside of work, he enjoys working out, meditating, MMA, golf, beach days, cooking, and fine wine.    Quotes: "In the world of sales, grit and perseverance are the cornerstones of success. It's not just about hard work, but also about believing in yourself and being a lifelong learner."  "While AI is a powerful tool in sales, it will never replace the human touch. Creativity and ingenuity are irreplaceable elements that drive the sales process forward."  "Leadership is about authenticity and understanding your team. It's not just about positional authority; it's about having a positive impact on people's careers and lives."  "Storytelling is a powerful tool in leadership. It allows you to connect with your team on a deeper level, helping them to see the bigger picture and motivating them towards success."   Links: Gregory's LinkedIn - https://www.linkedin.com/in/gregbanning/ Service Express - https://serviceexpress.com Find this episode and all other Sales Lead Dog episodes at https://empellorcrm.com/salesleaddog/ 

Dive into recent service disruptions at Zoom, Spotify, SAP Concur, and Vanguard UK, and explore what they reveal about troubleshooting best practices for ITOps teams. Tune in now for insights from The Internet Report team or use the chapters below to jump to the sections that most interest you. CHAPTERS: 00:00 Intro 00:52 Zoom Outage 04:40 SAP Concur Disruption 07:28 Spotify Outage 10:58 Vanguard Outage 13:59 By the Numbers 16:01 Get in Touch ——— For additional insights, check out the links below: - The Internet Report's latest blog: https://www.thousandeyes.com/blog/internet-report-troubleshooting-tips-zoom-spotify-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep6_podcast - The Five Phases of Internet Outage Recovery: https://www.thousandeyes.com/resources/five-phases-internet-outage-recovery-infographic?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep6_podcast - The Guide to Next-generation Assurance: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep6_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what's working and what's breaking on the Internet—and why. Tune in to hear ThousandEyes' Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Dive into recent service disruptions at Zoom, Spotify, SAP Concur, and Vanguard UK, and explore what they reveal about troubleshooting best practices for ITOps teams.Tune in now for insights from The Internet Report team or use the chapters below to jump to the sections that most interest you.CHAPTERS:00:00 Intro00:52 Zoom Outage04:40 SAP Concur Disruption 07:28 Spotify Outage10:58 Vanguard Outage13:59 By the Numbers16:01 Get in Touch———For additional insights, check out the links below:- The Internet Report's latest blog: https://www.thousandeyes.com/blog/internet-report-troubleshooting-tips-zoom-spotify-outages?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep6_podcast- The Five Phases of Internet Outage Recovery: https://www.thousandeyes.com/resources/five-phases-internet-outage-recovery-infographic?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep6_podcast- The Guide to Next-generation Assurance: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep6_podcast ———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X: @thousandeyes

What does it take to run the business side of one of the most iconic live entertainment companies in the world?At Cirque du Soleil, dazzling performances are only part of the story. Behind the scenes, a lean and globally distributed finance team keeps operations running smoothly across continents, currencies, and creative projects. In this episode of the SAP Concur Conversations podcast, Chantale Périgny, Accounts Payable Manager at Cirque du Soleil, takes us behind the curtain.She shares how Cirque reimagined its travel and expense processes to support a business that thrives on flexibility and creativity. From simplifying global compliance to empowering employees with mobile-first tools, Chantale explains how SAP Concur solutions like ExpenseIt and Intelligent Audit help her team gain control, improve visibility, and keep everyone focused on the work that matters most — bringing world-class performances to life.Whether you're in finance, operations, or just curious about how innovation fuels creativity, this is a story of smart automation, strategic alignment, and staying nimble in a fast-moving industry. Hosted on Acast. See acast.com/privacy for more information.

Expense compliance in life sciences is anything but simple. In fact, it's a high-stakes challenge. Regulations are constantly shifting, reporting requirements are strict, and one small mistake can lead to major consequences. But what if there was a way to make compliance effortless? That's where MedPro Systems comes in.Greg Ungemach, CEO of MedPro Systems, joins this episode of the SAP Concur Conversations podcast to share how MedPro helps life sciences companies navigate the complex world of Healthcare Practitioner (HCP) spend compliance. Together, he and host Jeanne Dion, Global Vice President of Customer Advisory at SAP Concur, discuss how automation, real-time integrations, and strategic partnerships are transforming compliance from a burden into a competitive advantage.Tune in to hear how MedPro's solutions help more than 500 life sciences organizations stay ahead of regulations, eliminate manual processes, and focus on what really matters—exceptional patient care. Hosted on Acast. See acast.com/privacy for more information.

Can AI actually improve customer experience while reducing costs? SAP Concur's results say yes. This week on The Modern Customer Podcast, Michelle Lewis Miller, VP of Strategy & Transformation at SAP Concur, shares how her team leveraged AI-powered search and automation to scale support, enhance self-service, and deliver measurable business impact. The results speak for themselves: ✅ 90% fewer searches per session—faster resolutions with less effort. ✅ 30% drop in case submissions—reducing strain on support teams. ✅ 9% year-over-year decrease in case volumes—proving AI's role in driving efficiency. Michelle breaks down how SAP Concur balances automation with human connection, ensuring AI enhances, rather than replaces, the customer experience. If you want to see how AI can drive real results in CX, this episode is packed with insights you won't want to miss. Tune in now! Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here. 

What if an expense bot could fix your rejected receipts for you? Or a Slack message could remind you of travel policies before your trip? At Uber, automation is making expense management effortless, saving thousands of hours while keeping compliance in check.In this episode of the SAP Concur Conversations podcast, Justin Reyhl from Uber joins SAP Concur experts Jeanne Dion and Chris Juneau to discuss how automation is reshaping expense management, scaling operations, and creating a seamless employee experience. Justin shares the strategies and technologies driving Uber's success, detailing how his team leverages SAP Concur connectivity, Uber for Business functionality, and home-grown automation to drive efficiency and compliance—without adding headcount. Hosted on Acast. See acast.com/privacy for more information.

Lex interviews Andrew Jamison - CEO and Co-founder of Extend - a financial infrastructure platform that helps banks innovate financial product development with capabilities while working with their existing systems, starting with virtual cards. Andrew shares his journey into fintech, detailing his experiences at American Express and the evolution of virtual cards. He discusses the challenges and opportunities in the virtual card space, the founding of Extend, and its innovative approach to simplifying spend management. The episode highlights Extend's rapid growth, unique market position, and the future of financial management, emphasizing real-time transactions and integrated solutions for businesses. Notable discussion points: Virtual Cards = Smarter Spend ManagementVirtual credit cards revolutionize payments by enabling real-time reconciliation, reducing fraud, and improving financial control—especially for SaaS, digital ads, and legal expenses. Extend's Edge: Partnering with Banks, Not Disrupting ThemUnlike Brex and Ramp, Extend powers virtual cards on existing bank-issued cards, making adoption seamless for businesses while strengthening bank relationships. B2B Payments Go EmbeddedThe future of finance is embedding payments directly into platforms like SAP Concur - letting CFOs manage expenses within the tools they already use. From Enterprise-Only to Instant AccessVirtual cards once took months to implement. Extend's API-first approach makes them deployable in minutes, bridging the gap between legacy banking and modern finance. MENTIONED IN THE CONVERSATION Topics: Extend, American Express, AMEX, SAP,  fintech, credit cards, spend management, virtual cards, B2B, API, banking infrastructure, embedded payments ABOUT THE FINTECH BLUEPRINT 

In this episode of Inside SAP S/4HANA Cloud, Yannick Peterschmitt explores the early stages of Connect44's journey from SAP Business ByDesign to SAP S/4HANA Cloud Public Edition. The podcast features Xenopol Oprea, Product Manager at telecoms infrastructure provider Connect44, and Raphael Finck, CEO of SAP partner Snap. They discuss the challenges, best practices, and experiences of the initial phases of this major project. Learn about the key considerations in selecting the right partner, the importance of a cloud mindset, and the role of SAP Digital Discovery Assessment in optimizing business processes. Tune in to hear how Connect44 is navigating this significant transition and the insights gained so far. And stay tuned for more episodes with Connect 44 and Snap in the future. What topic would you like us to discuss next? Send an email to insides4@sap.com.

In this episode, we're tackling a topic that hits close to home: why traditional goal-setting methods often fail for Executive Assistants and how you can set goals that actually stick. If you've ever felt stuck, uninspired, or frustrated by unmet goals, this episode will give you fresh perspectives and practical solutions.Here's what we'll cover:Why focusing on just one “big why” for your goals can set you up for failure.How to create a list of meaningful reasons to stay motivated through challenges.The power of breaking down big goals into smaller, actionable steps for measurable success.How to adopt a transformative "10x mindset" to rethink and revolutionize your approach to growth.To help you put these strategies into action, we've created two free resources:A SMART Goal-Setting Template to ensure your goals are actionable and achievable.A Weekly Evaluation Document to reflect on your progress and stay aligned with your priorities.Download these resources for free at The EA Campus - https://theeacampus.com/podcast/ep44/.We'll also share real-world examples of how Executive Assistants can set impactful goals, whether it's mastering AI tools, streamlining workflows, or aligning their professional growth with their executive's strategic priorities. Plus, you'll hear tips on protecting your time and creating a vision statement to keep you focused throughout the year.Ready to redefine your goals and make 2025 your most successful year yet? Tools and Software Mentioned:ChatGPT – For drafting emails and improving productivity. Learn more at ChatGPT by OpenAI.Clockwise – For smarter scheduling. Find details at Clockwise.Grammarly – For enhancing document editing and writing. Explore at Grammarly.Calendly – For streamlining meeting setups. Visit Calendly.Zapier – For automating repetitive tasks. Discover more at Zapier.Microsoft Teams – For team communication and collaboration. Check it out at Microsoft Teams.Slack – Another great option for team communication. Explore at Slack.TripActions – For streamlining travel bookings. Learn more at TripActions.Concur – For managing travel and expense reporting. Find details at SAP Concur. Thought Leaders and Strategies Referenced:Dr. Benjamin Hardy and his concept 10x Is Easier Than 2x – A transformative mindset for exponential growth.Michael Seltzner – The importance of crafting a vision statement. Learn about his strategies at Social Media Examiner.The EA Campus Article - Why every Assistant should have their own personal vision statementThe EA Campus Free Templates - https://theeacampus.com/podcast/ep44/ The EA Campus

What if the key to happier employees, stronger compliance, and smarter spending lies in breaking down silos? In this episode of the SAP Concur Conversations podcast, we uncover how the often-overlooked connection between human resources and travel and expense (T&E) management can transform the way organizations operate.Join Jeanne Dion, Vice President of the Value Experience team at SAP Concur, as she sits down with Philippe Dutkiewicz and Philipp Brunner from HR Campus. Together, they discuss the surprising ways HR's expertise in employee satisfaction, corporate policy, and duty of care can revolutionize T&E systems. Learn how forward-thinking organizations are simplifying processes, empowering employees, and embracing AI to make expense reporting seamless and stress-free.From creating "light processes" that save time and money to designing systems that reflect trust and flexibility, this episode is packed with ideas to reimagine your approach to T&E. Whether you're exploring digital transformation or looking to build a workplace culture that thrives, this conversation will inspire you to think differently and take action. Hosted on Acast. See acast.com/privacy for more information.

Organizations across industries are grappling with increasingly complex legal requirements, and when it comes to travel and expense management, getting it wrong isn't an option. For one company in Italy, meeting legal mandates to report and archive travel expenditures was a time-consuming, manual nightmare—until they partnered with business travel consulting firm, neylux, to automate the process.What started as a custom solution to a specific compliance challenge soon became a powerful example of how automation and APIs can transform expense management for any organization. By reducing manual tasks, streamlining compliance, and connecting platforms seamlessly, neylux not only solved their client's problem but created a repeatable solution to help others thrive.In this episode of SAP Concur Conversations, Sigi Krause, co-founder of neylux, joins Jeanne Dion, VP of the Value Experience Team at SAP Concur, to discuss the technology behind the solution and the broader benefits of automating expense processes. From ensuring compliance to saving time and money, Krause and Dion share insights that every organization can use to simplify processes, reduce risk, and focus on what matters most. Hosted on Acast. See acast.com/privacy for more information.

Managing a T&E program for thousands of employees is a balancing act between efficiency, adoption, and delivering value. With thousands of faculty, staff, and students traveling for business, staying on top of bookings, expenses, and policy compliance can feel like trying to steer a $4.2 billion ship through turbulent waters. Michigan State University (MSU) faced this very challenge, starting with just 54% adoption of their travel and expense (T&E) program. But with the right strategy, tools, and collaboration, they charted a path to success.In this episode of SAP Concur Conversations, Ed Phillips, University Travel Manager at MSU, and Jeanne Dion, Vice President of the Value Experience team at SAP Concur, share how MSU boosted T&E adoption to 80%. They reveal the role technology played in the transformation, how data shaped their decisions, and why listening to travelers' needs was key to creating a more user-friendly program. Packed with insider strategies, surprising insights, and real-world solutions, this episode is a masterclass in turning organizational challenges into opportunities—proving that with the right approach, even the most complex travel programs can become a well-oiled machine. Hosted on Acast. See acast.com/privacy for more information.

Your travel and expense (T&E) system is more than just a tool—it's a strategic lever that can drive efficiency, improve compliance, and create a seamless experience for employees across your organization. Whether you're starting fresh, refining your processes, or reimagining the way your system operates, the opportunity to innovate and improve is right at your fingertips. But where do you begin, and how do you ensure your efforts deliver lasting value?In this episode of the SAP Concur Conversations podcast, Jeanne Dion, Vice President of the Value Experience team at SAP Concur, sits down with Carolyn Crawford Moras, founder of Carolyn Crawford Consulting, to discuss actionable strategies for elevating your T&E system. From fostering cross-department collaboration to leveraging automation and analytics, they'll share insights that will help your organization run more efficiently, ensure compliance, and enhance the user experience for everyone—from travelers to backend teams.Join the conversation and discover how to turn your T&E system into a powerhouse for productivity and innovation. Hosted on Acast. See acast.com/privacy for more information.

What does it take to streamline expense management in a university setting where every research project has its own unique demands? In this episode of the SAP Concur Conversations podcast, Amanda Langton, a Financial System Support Specialist for Carleton University, shares how her team tackled the complexities of higher ed finances head-on. From quirky exceptions (think tampons in cricket aquariums) to leveraging automation and cross-department collaboration, Amanda shares her secrets for transforming Carleton University's financial systems. Joined by Jeanne Dion from SAP Concur, they explore how smart strategies and a strong support network can empower finance teams to adapt, innovate, and stay ahead of every expense. Hosted on Acast. See acast.com/privacy for more information.

Send us a textLinking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with audience members.  You can join the live recording session by visiting BusinessTravel360.comYour Hosts are Riaan van Schoor, Ann Cederhall and Aash ShravahStories covered on this session include -Germany has officially abolished the requirement for domestic hotel guests to fill in a registration form after lobbying from VDR - The German Business Travel Association.Maria Weber reports about the increases the French government is proposing on air departure taxes, in some cases by as much as +433%.Serko Ltd. is acquiring GetThere from Sabre Corporation.SAP Concur now offers Ryanair content via the latest Concur Travel platform.Chauffeur service provider Blacklane secures €60m in investments from TASARU Mobility Investments, which is owned by Saudi Arabia's Public Investment Fund.British Airways will be terminating some TMC's selected private channel agreements by the end of the year, resulting in some corporate buyers then being subject to their Distribution Technology Charge.Till Streichert, CFO at Lufthansa Group releases their quarterly results and talks more about the turnaround project for Lufthansa.Traveltek Ltd. is acquired by Juniper Group.Good Travel Management (GTM) and CT Travel Group Ltd (CTTG) have joined forces to establish a new £85m turnover travel group. Extra StoriesYou can subscribe to this podcast by searching 'BusinessTravel360' on Apple Podcast, Spotify, iHeart, Pandora, Alexa or your favorite podcast player.This podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

In today's business landscape, efficiency isn't just a goal; it's a mandate. For Burlington Stores, optimizing travel and expense (T&E) reporting was a must to keep up with growth and strategic goals. But where do you start transforming a basic reporting system into a best-in-class analytics powerhouse? In this episode of SAP Concur Conversations, Christine Makai, Senior Credit Card Analyst at Burlington, joins Jeanne Dion, Vice President of the Value Experience team at SAP Concur, to share the inside story of Burlington's T&E transformation.Christine details how her team leveraged SAP Concur's Consultative Intelligence to go beyond standard reports, developing customized insights that impact everything from accruals to compliance checks. The result? A massive reduction in outstanding accruals and a data-informed T&E program that aligns seamlessly with Burlington's operational priorities. From unlocking hidden insights to fostering innovation, Christine's journey reveals how data-driven strategies can fuel continuous improvement and guide smarter decisions at every step. Hosted on Acast. See acast.com/privacy for more information.

In today's rapidly evolving business landscape, the role of the CFO is undergoing a transformative shift. As highlighted in a recent discussion on the Digitally Curious podcast with Chris Juneau, Head of Market Strategy for SAP Concur, CFOs are increasingly turning to AI to drive strategic growth and innovation.Many of you may already be using SAP Concur without realising it. When you book a trip, submit your expenses, or you use the brilliant traveller app Tripit, you're using SAP Concur services.I spoke with Chris about a couple of recent reports from SAP Concur, one which looks at how CFOs are embracing AI, and another about how to measure and maximise the returns from AI.Key Insights from the CFO Insights Report:Rising Investment in AI: Despite 58% of CFOs admitting limited understanding of AI, investment in AI technologies has surged from 15% to 51% since 2023. This reflects a growing recognition of AI's potential to revolutionise financial processes.AI Applications in Finance: CFOs are leveraging AI for various applications, including journaling and bookkeeping (65%), financial planning (59%), and risk scenario planning (53%). These technologies are not only enhancing efficiency but also enabling more strategic decision-making.Bridging the Knowledge Gap: Education is key. SAP Concur is committed to educating financial leaders on AI applications, helping them ask the right questions and implement AI responsibly within their organisations.AI adoption is not just about cost reduction; it's about unlocking productivity gains and fostering innovation. By automating mundane tasks, CFOs can focus on strategic initiatives that drive business growth.So what can you do next?Educate and Empower: Continuously educate your teams on AI's potential and collaborate with technology partners to harness its full capabilities.Collaborate Across Functions: Partner with HR and IT leaders to ensure a holistic approach to digital transformation.Challenge the Status Quo: Always seek better ways to optimise business processes and drive strategic outcomes – start exploring your existing platforms and see if they can be enhanced by AI.Join us in exploring how AI is reshaping the role of the CFO and driving businesses towards a more innovative future. Resources MentionedCFO Insights report: Repositioning for GrowthCFO Insights report: How to Measure and Maximise AI Returns Concur ExpenseChris Juneau on LinkedInThis is a paid partnership with SAP Concur.Thanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/orderYour Host is Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and recent talks, please visit ActionableFuturist.com Andrew's Social ChannelsAndrew on LinkedIn@AndrewGrill on Twitter @Andrew.Grill on InstagramKeynote speeches hereOrder Digitally Curious

We are joined by Laurel Schulert, a dynamic leader at SAP Concur with a rich background in education and performance consulting.In this episode, we delve into the crucial role of personal agency in career advancement and the unique skills educators bring to corporate roles.Throughout our conversation, we explore the intricacies of leadership, the significance of providing autonomy and choice in learning, and the importance of humanity in the workplace. Laurel also offers invaluable insights on team dynamics, effective hiring practices, and the strategic role of L&D as a business partner.Tune in for actionable advice on fostering engagement, enhancing productivity, and driving meaningful change within your organization. Don't miss this compelling discussion that promises to inspire and equip emerging leaders in the Learning and Development space.Laurel Schulert LinkedInAndrew Barry LinkedIn

On today's episode we're excited to have Laurel Schulert, the Senior Director of Learning Experience at SAP Concur, with us. In this episode, we dive into essential leadership strategies, focusing on creating a mission and vision that align your team with organizational goals, especially during times of change. Laurel also shares her experiences maneuvering through gender dynamics in tech, the importance of personal branding, and how hiring and advocacy can drive team success in leadership development. Tune in for actionable insights and inspiring stories!Keep in touch with Lauren on LinkedIn:https://www.linkedin.com/in/lschulert/And check out her white paper The A-List L&D Team Assemble:https://www.td.org/product/p/252306Want more tips on effective training? Sign-up for our weekly newsletter: https://www.bettereverydaystudios.com/newsletterVisit us at https://www.bettereverydaystudios.com

In this episode, Laurel Schulert, the Senior Director of Learning Experience at SAP Concur, discusses her journey from being an English teacher to becoming a successful instructional designer.  Tune in to find out: Laurel's insights on why English majors make great instructional designers and the valuable skills they bring to the field. Laurel's personal story of transitioning from teaching to corporate training and development, and the challenges she faced along the way. Laurel's advice for aspiring instructional designers, including tips on building a strong portfolio and demonstrating their expertise in adult learning theory.

In today's business travel landscape, companies are caught in a tug-of-war between cutting costs and meeting the needs of their employees. The sixth annual SAP Concur Global Business Travel Survey highlights the critical challenges facing business travelers and travel managers as they navigate this complex terrain.In this episode of the SAP Concur Conversations podcast, Nathan Richter, Senior Partner at Wakefield Research, and Jeanne Dion, Vice President of the Value Experience team at SAP Concur, unpack the survey's key findings. They explore the growing tension between employers and their traveling employees, as businesses increasingly tighten budgets while employees push for more flexibility. The discussion also touches on the role of artificial intelligence in shaping the future of business travel, offering actionable advice for companies striving to better support both their travelers and travel managers.Join us for an eye-opening conversation that tackles the real challenges facing today's business travelers and the managers who support them. Hosted on Acast. See acast.com/privacy for more information.

Catherine Nelson is a freelance data scientist and writer. She is currently working on the forthcoming O'Reilly book "Software Engineering for Data Scientists”. Why All Data Scientists Should Learn Software Engineering Principles // MLOps podcast #245 with Catherine Nelson, a freelance Data Scientist. A big thank you to LatticeFlow AI for sponsoring this episode! LatticeFlow AI - https://latticeflow.ai/ // Abstract Data scientists have a reputation for writing bad code. This quote from Reddit sums up how many people feel: “It's honestly unbelievable and frustrating how many Data Scientists suck at writing good code.” But as data science projects grow, and because the job now often includes deploying ML models, it's increasingly important for DSs to learn fundamental SWE principles such as keeping your code modular, making sure your code is readable by other people and so on. The exploratory nature of DS projects means that you can't be sure where you will end up at the start of a project, but there's still a lot you can do to standardize the code you write. // Bio Catherine Nelson is the author of "Software Engineering for Data Scientists", a guide for data scientists who want to level up their coding skills, published by O'Reilly in May 2024. She is currently consulting for GenAI startups and providing mentorship and career coaching to data scientists. Previously, she was a Principal Data Scientist at SAP Concur. She has extensive experience deploying NLP models to production and evaluating ML systems, and she is also co-author of the book "Building Machine Learning Pipelines", published by O'Reilly in 2020. In her previous career as a geophysicist, she studied ancient volcanoes and explored for oil in Greenland. Catherine has a PhD in geophysics from Durham University and a Masters of Earth Sciences from Oxford University. // MLOps Jobs board https://mlops.pallet.xyz/jobs // MLOps Swag/Merch https://mlops-community.myshopify.com/ // Related Links Software Engineering for Data Scientists book by Catherine Nelson: https://learning.oreilly.com/library/view/software-engineering-for/9781098136192/ https://www.amazon.com/Software-Engineering-Data-Scientists-Notebooks/dp/1098136209 --------------- ✌️Connect With Us ✌️ ------------- Join our slack community: https://go.mlops.community/slack Follow us on Twitter: @mlopscommunity Sign up for the next meetup: https://go.mlops.community/register Catch all episodes, blogs, newsletters, and more: https://mlops.community/ Connect with Demetrios on LinkedIn: https://www.linkedin.com/in/dpbrinkm/ Connect with Catherine on LinkedIn: https://www.linkedin.com/in/catherinenelson1/ Timestamps: [00:00] Catherine's preferred coffee [00:15] Takeaways [02:38] Meeting magic: Embracing serenity [06:23] The Software Engineering for Data Scientists book [10:41] Exploring ideas rapidly [12:52] Bridging Data Science gaps [16:17] Data poisoning concerns [18:26] Transitioning from a data scientist to a machine learning engineer [21:53] Rapid Prototyping vs Thorough Development [23:45] Data scientists take ownership [25:53] Data scientists' role balance [30:30] Understanding system design process [36:00] Data scientists and Kubernetes [41:33 - 43:03] LatticeFlow AI Ad [43:05] The Future of Data Science [45:09] Data scientists analyzing models [46:46] Tools gaps in prompt tracking [50:44] Learnings from writing the book

Often, your company's IT department is most visible in its tactical role — helping employees use technology to get their jobs done. But it is IT's strategic role that directly affects how well your organization uses technology to support your business goals. IT strategists look forward, addressing questions like: What's next? How can new technology help our business? And how can it improve the daily lives of employees?In this episode of the SAP Concur Conversations podcast, Jeanne Dion, Vice President of the Value Experience team at SAP Concur, chats with Joaquín Buscarons, IT enterprise architect at ESTEVE, about the strategic role of IT in enhancing Travel & Expense (T&E) management. Together, they explore how IT's strategic vision integrates emerging technologies like AI and cloud computing into T&E systems, boosting efficiency and compliance. They discuss the importance of choosing technologies that align with a company's growth strategy and how the right IT strategy can support transformation and expansion goals, and enhance efficiency, safety, and performance while being scalable. Hosted on Acast. See acast.com/privacy for more information.

Planning and executing mergers, acquisitions, and divestitures can present a business with a big opportunity to explore new markets or technologies, but they also expose the business to a wide range of challenges. Plagued with nuance, it's hard to foresee all potential problems until you start diving into the details of a deal. But that doesn't mean there aren't ways to prepare to ensure everyone involved comes out on the other side with systems, processes, and a culture that's even better than how they started. In this podcast, Jeanne Dion, Vice President of the Value Experience team at SAP Concur, sits down with Oren Geshuri, T&E Practice Leader at Deloitte, and Rick Aviles, M&A Practice Partner at Deloitte, about the keys to a successful merger, acquisition, or divestiture. Together, they explore the intricate details and critical factors that contribute to the success of mergers, acquisitions, and divestitures. From understanding the nuanced differences between these business transitions to emphasizing the importance of culture, communication, and strategic planning, this episode provides valuable insights for businesses looking to navigate the complexities of M&As and divestitures. Hosted on Acast. See acast.com/privacy for more information.

Barry Padgett, CEO of Amperity, is a seasoned executive with a proven track record in leading innovative companies like Stripe and SAP Concur. His genius lies in driving transformative business strategies and creating new categories in the customer data unification space. Barry's focus on better data, better results exemplifies his commitment to delivering audacious economic value while staying true to a distinctive purpose. You'll hear Lindsay and Barry discuss: Importance of having a North Star: Having a clear guiding principle, like "better data, better results," helps in making trade-offs, prioritizing tasks, and aligning the team towards a common goal. Building for durability: Companies aiming for long-term success focus on creating enduring customer relationships, employee experiences, and shareholder value, guided by a strong North Star. Emotional quotient in business: Incorporating emotional elements in products or services, like creating delightful experiences for customers, can enhance brand loyalty and drive long-term success. Leader-dependent approach: The leader's vision and values play a crucial role in shaping the company's direction, culture, and customer-centric focus, regardless of the industry or vertical. Balancing short-term and long-term goals: Leaders need to balance short-term demands with a long-term vision to ensure sustainable growth, customer satisfaction, and employee engagement. Personal preferences and professional choices: Leaders can have personal preferences, like reading nonfiction books, while professionally focusing on customer-centric strategies, durability, and emotional connections. Utilizing data for customer experiences: Leveraging customer data to create personalized, seamless experiences, like empowering customer service reps with comprehensive customer insights, can drive customer satisfaction and loyalty. Resources Barry Padgett on LinkedIn | Amperity

At the age of 20, Emma found a passion for sales and customer success. With more than 25 years in the technology sector, working for household names such as Sun Microsystems, BMC Software, SAP Concur & Ping Identity, Emma has extensive technology go-to-market experience in multiple geographies.   In 2019, Emma founded inspir'em, a sales consultancy, training, and coaching business, helping sales teams and leaders unlock their full potential. One of the only female-led sales and training consultancies, the team has partnered with organisations such as SalesForce, ServiceNow, Redgate Software, and Phoenix51 to provide bespoke project services, such as go-to-market strategies, coaching and mentoring, fractional CRO, sales audits, MEDDIC/MEDDPICC training, and recruiting strategies.   Attributing her career success to her expertly cultivated network, within her 2022 book The Personal Board of You Inc Emma draws from personal experiences to provide real-life, practical guidance to help individuals accelerate their growth by investing in their own network, what she dubs her “Personal Board”.  PersonalJoin the community at: instagram.com/leadershipisfemale instagram.com/emilyjaenson ⁠https://www.linkedin.com/in/emilyjaenson/⁠ ⁠https://www.linkedin.com/company/leadership-is-female-podcast/?viewAsMember=true⁠ --- Support this podcast: https://podcasters.spotify.com/pod/show/leadershipisfemale/support

In this episode of Enterprising Insights, The Futurum Group's Enterprise Applications Research Director Keith Kirkpatrick discusses several new generative AI-focused product announcements and enhancements focused on contact centers and service applications, including those from Five9, Salesforce, ServiceNow, and SAP Concur. He then closes out the show with the Rant or Rave segment, where he picks one item in the enterprise software market, and either champions or criticizes it.    

Marketing is like magic.It takes the right words in the right tone to cast a spell on your audience. That's what we're talking about today with the help of our special guest, Kendra Walters, Director of Content Strategy at SAP Concur. Together, we're chatting about marketing lessons from Harry Potter, including having a ‘red thread' tying your content to your storyline, creating a repeatable structure for your content, and creating a mystery worth solving.About our guest, Kendra WaltersKendra Walters is Director of Content Strategy at SAP Concur. Here, she leads the content strategy for Enterprise Americas developing compelling, unique, and engaging content that drives awareness for the company's world-leading travel and expense solutions. She has been with the company over 11 years and built the center of excellence for content strategy in 2015 where she has developed and grown a team of talented marketers who have brought home several awards including two Killer Content Awards. Kendra's multi-faceted marketing background spanning over 15 years in tech, medical, and financial services allows her to relate to a multitude of audiences and put the customer at the center. She has a breadth of knowledge in B2B content strategy, development, lifecycle, and optimization as well as demand generation, GTM strategy, and field marketing. Also a trained graphic designer and writer with a passion for storytelling, she strives to bring a unique voice to each piece of content and campaign put into market.About SAP ConcurSAP Concur is the world's leading brand for integrated travel, expense, and invoice management solutions, driven by a relentless pursuit to simplify and automate these everyday processes. The highly-rated SAP Concur mobile app guides employees through business trips, charges are directly populated into expense reports, and invoice approvals are automated. By integrating near real-time data and using AI to analyze transactions, businesses can see what they're spending, improve compliance, and avoid possible blind spots in the budget. SAP Concur solutions help eliminate yesterday's tedious tasks, make today's work easier, and support businesses to run at their best.About Harry PotterHarry Potter is a story about an orphan boy named Harry Potter who finds out he's a wizard. The story follows Harry and his closest friends, Hermione Granger and Ron Weasley, through each school year at Hogwarts School of Wizardry. It started as a series of 7 books by author J.K. Rowling, the first being Harry Potter and the Philosopher's Stone, which was released in 1997.What B2B Companies Can Learn From Harry Potter:Have a ‘red thread' that connects your content to your storyline. Tell your audience a continuous story. Make connections between pieces of content for a sense of cohesiveness. Kendra says, “Don't just do ‘random acts of marketing.' Use that red thread to carry through, from the top of the funnel when someone is seeking you out in SEO, all the way to the bottom when you close, and even through renewals.” She adds, “Look at your storytelling like a seven chapter or a seven part book with multiple subplots.”Create a repeatable structure for your content. It makes your job easier, and creates a familiar blueprint your audience will recognize. Ian says that with each Harry Potter book, “There's that structure. You know each book is a school year.” And we can apply that to marketing, he says, in that “You need to have sign posts for your audience so that they know exactly what they're getting into.” Kendra adds, “There's a formulaic structure to the books. Layered on top of all of these subplots and plots and characters. And so, I think having that formula to your campaigns or your content is a great way to think about it.”Create a mystery worth solving. B2B marketing doesn't make you think analytically or engage your problem solving skills. But it should. Make your audience think, analyze, question the ideas in your content to engage them more deeply in your brand. Ian says, “Most B2B marketing or content is literally just telling you what the thing is, right? It's not creating any controversy. It's not creating multiple points of view. It's not debating things that could happen. In B2B marketing, you need to create stuff that people can disagree about.”Quotes*”We talk about this idea of human to human marketing, B2B people are still people and you're still buying from a human but we have the least human marketing possible. We have the least human content possible.” - Ian Faison*”A lot of time we write content that's for us and not for our customers or our audience. And so use words that mean something to them, not just mean something to you. What questions are they actually asking when they're searching for something in SEO? And is the content answering those questions?” - Kendra Walters*”Building that context to know when to use what type of content at what point in the funnel is something that can give you a lot more information than just like, ‘Oh, how many people looked at my webpage?'” - Kendra WaltersTime Stamps[0:55] Meet Kendra Walters, Director of Content Strategy at SAP Concur[4:02] The Enchantment of Storytelling: Harry Potter's Impact and Creation[11:51] Masterful Storytelling: Plotting, Pacing, and Character Development in Harry Potter[20:18] Translating Magic into Marketing: Key Takeaways from Harry Potter for B2B Marketers[26:17] Diving Deep into Harry Potter Fandom[27:40] Creating Raving Fans: The Harry Potter Effect[28:05] The Mystery and Engagement in Storytelling[29:04] B2B Marketing Insights from Harry Potter[30:21] Emotional Takeaways and the Power of Choices[31:44] Relatability and Human Elements in B2B Marketing[36:31] Content Strategy and Audience Engagement[38:33] The Impact of Content Marketing and Measuring ROI[41:58] Campaign Success Stories and Advice for Content Strategists[46:57] Concluding Thoughts on Harry Potter and Content MarketingLinksWatch Harry Potter and the Sorcerer's StoneRead Harry Potter and the Sorcerer's StoneListen to SAP Concur ConversationsConnect with Kendra on LinkedInLearn more about SAP ConcurAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today's episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Senior Producer). Remarkable was produced this week by Meredith Gooderham, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise.

“How do I make them significant in a business that we only contribute 3 or 4 percent of the revenue? Well, we have the ability to try new things, because if it doesn't work, I'm not going to pull down the whole company.”   This is a special episode only available to our podcast subscribers, which we call The Mini Chief. These are short, sharp highlights from our fabulous CEO guests, where you get a 5 to 10 minute snapshot from their full episode. This episode features the Managing Director of SAP Concur ANZ, Fabian Calle. His full episode is titled Being agile in a large corporate, leading as an introvert, and the career skills obtained from martial arts. You can find the full audio and show notes here:

“A manager once told me to stop trying to be so perfect; instead, get it 80% right, and we'll work out the rest, because otherwise you'll never do anything.”   In this episode of The Inner Chief podcast, I speak to the Managing Director of SAP Concur ANZ, Fabian Calle, on being agile in a large corporate, leading as an introvert, and the career skills obtained from martial arts.

Welcome to What's Up in Business Travel for Week 51 & 52 of 2023.  This is a weekly podcast from BusinessTravel360, where we update you on what's up this week in the world of business travel.  This podcast is great for those who need to know what's happening all in less than 15 minutes.Topics covered during this podcast -TSA sees huge crowds during the holidaysBoeing warns airlines about 737 MAXFAA funding extended through March 2024Annual US Car Rental Revenue exceeds $38BSpaceX sets new rocket recordDOT fines Southwest $140MAirbnb to pay a $10M fineE-Scooter company Bird files for Chapter 11Ryanair & SAP Concur launch distribution dealFinnair adopts AviosMexicana returnsTSA PreCheck adds four airlinesAlaska raises checked bag ratesKenya removes visas for entryTurkey grants visa exemptionIndiGo becomes first Indian airline to 100MTune in every Monday morning to get your weekly update.  We hope you will make this a regular part of your week and listen in while you on the move or sitting back and sipping your coffee.You can subscribe to this podcast by searching 'BusinessTravel360' on Google Podcast, Apple Podcast, iHeart, Pandora, Spotify, Alexa or your favorite podcast player.This podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

Doug Adamic is the CRO @ Brex and leads the company's revenue and growth strategy. Prior to Brex, Doug was most recently the Chief Revenue Officer at SAP Concur, a provider of travel spend management solutions and services. During his 16-year tenure oversaw an organization of 600+ employees. He was responsible for all aspects of revenue, generating go-to-market strategies and departments. Prior to SAP Concur, he had a five-year tenure as an Enterprise Sales Manager for Kronos, Inc. In Today's Episode with Doug Adamic We Discuss: 1. Entry into Sales: Does Doug believe that love of sales is innate or can be learned? When did he discover his love? What does Doug know now about sales he wish he had known when he started? What are 1-2 of his biggest takeaways from leading 600+ people at SAP? 2. Discovery, Pipeline and Qualification: What are the three core reasons why companies buy software today? How do the best sales teams use those needs to get deals done fast? What does great sales discovery mean today? Why do you have to make customers feel uncomfortable to understand their true needs? What are the biggest mistakes sales teams make when asking questions, determining customer pain, willingness to pay etc etc? Why does Doug believe that everyone in the company is responsible for demand creation? What are the core pillars to success in qualification? Where do so many go wrong? 3. Getting Deals Done: Why does Doug disagree that now is the hardest time to be selling? Are companies buying new software today? What is the secret to opening up organizations that say they are not open for buying new software? How can sales teams create multiple champions in a prospect? How can they determine who is really a buyer vs who is an influencer in a prospect? What are the biggest tactics that can be used to reduce sales cycles and create urgency in a sales process? 4. Discounting, Trust and Deal Reviews: What is a good reason to lose a deal? What is a bad reason to lose a deal? How does Doug and Brex conduct deal reviews? What makes a good vs a bad deal review? What is the fastest way to lose trust either with prospects or with customers? Why does Doug believe discounting is BS and should not be used?

Not a day goes by when we don't hear something about artificial intelligence (AI). From deploying generative AI in the newsroom to using AI to help improve sustainability, there is no shortage of energy and buzz around the emerging technology. When we come to think of it, AI is, and has been, all around us. From the moment we pick up our smartphone and authenticate via thumbprint or facial recognition, check our emails and news feeds, to navigating traffic and boarding, our day-to-day experience is already greatly shaped by AI. In this episode of One Vision, Theo chats with Tim Lebel, VP and Head of Spend Products at SAP Concur, on how organizations can drive towards a data-driven and intelligent future in spend management with AI. Hosted on Acast. See acast.com/privacy for more information.