Podcast appearances and mentions of tony bodoh

Meet Ed Vincent, founder of festivalPass, the world's first live events subscription service across music, film, food and wine, sports, theater, tech innovation and more. Betsy Westhafer and Tony Bodoh excitedly talk about how this model changes customer experience! For a long time, concert-goers and show-watchers have been trained to be subject to crazy convenience fees and surcharges for each performance. But now, users can enjoy thousands of events locally and globally for one monthly fee.Ed talks about the desire to build a community around the $200B live event industry to make things easy, social and frictionless for his customers. While data is a huge part of their business, his approach is not something we've discussed on the podcast before. Ed covers four fundamentals needed to really make a marketplace successful:Root vs global densityHetero vs. homogeneous inventoryInverse Volume Price (1 high/1 low)Reason to come backHe is also generous enough to share his untraditional methods to raise capital.What does this all mean and how can it help grow your business? Listen to find out more!

Listen into this episode with two brand new guests - Betsy and Tony! As two CEOs, they dive into what has driven their careers and businesses forward. Tony's business focuses on a bottom-up approach and Betsy's business focuses on a top-down approach. They meet somewhere in the middle to discuss how to better engage with customers. They also explore predictions for the next 3-5 years as it relates to CEO behaviors and strategies. Don't miss the last episode of Season 1 on the REALLY Know Your Customer podcast!

Business growth is unattainable if you don’t engage with the very people that drive it: the customers. Kristy Knichel is a 24-year veteran of the transportation and logistics industry who understands that listening to your customers is the number one way to grow your business. She is the CEO of Knichel Logistics, a WBENC-Certified Business Enterprise (national certification for women-owned businesses) with serious growth goals in the next three to five years. In this episode, she joins Betsy Westhafer and Tony Bodoh to share some customer engagement strategies that can drive your business to the next level. Kristy’s ability to roll up her sleeves during times of turmoil (such as the pandemic) has led to stronger engagement in Knichel’s workforce and within her customer base. Join her in this conversation to learn how she did that and more!

People's perceptions are not shaped by one big thing, but by many little things. What is an experience that was shaped by a mosaic of micro moments? Brian mentions his colleague, Tony Bodoh, who is someone he met years ago and specializes in getting businesses to understand customer micro moments and the impact it has on them. To see who Tony Bodoh is, visit his website. To read the book Brian mentions on the theory of constraints, check it out here.

Many business leaders have shifted to thinking about their teams as their customers, but that wasn’t always the case in the past. John Boggs ensures that in order to know his customers he knows his team and treats them with love and care. John is the CEO of the Brave Thinking Institute and the Director of its Business and Leadership Division. In this conversation with Betsy Westhafer and Tony Bodoh, he shares how as a leader he models behavior to help his team really embody their company’s values and deliver excellent customer experience. This conversation contains a great deal of essential information that business leaders need to know as a large portion of corporate America has been thrust into the virtual environment.

What's better than one thought leader on your show? How about having two join you! Ann Cosfol is the Founder of Design Mind Consulting and Betsy Westhafer is the CEO and Founder of The Congruity Group. They partner to leverage their company's expertise in understanding customer needs more deeply and then defining strategy and design around those needs. We cover a lot of ground on this show, with a particular emphasis on B2B and the role of customer experience. Specific topics include: Creating advisory boards with your customers; not just at the executive level, but also at the user level UX research and design Changes in the B2B space as it relates to CX and why this will come back to haunt B2B companies The impact of COVID on the acceleration of digital and how it will create confusion in the customer ecosystem; it might be happening too fast Why we need an "Experience Officer" so we don't keep drawing a line between employee and customer experience Normalizing the language of CX to be more business focused and get out of the jargon trap that is hurting our practice Great show with two industry pros delivering amazing value to the CX community and the companies they work with every day. Find out more on Ann: acosfol_AT_designmindconsulting_DOT_com, or Design Mind Consulting Find out more on Betsy: betsy_AT_thecongruitygroup_DOT_com, or The Congruity Group. Betsy also has a podcast called https://podcasts.apple.com/us/podcast/really-know-your-customer/id1515310420 (Really Know Your Customer) with her partner Tony Bodoh, which is great so check it out!

Tony Bodoh, customer experience strategist, #1 bestselling author and Customer Experience speaker  In this episode Brenton is joined by Tony to discuss how we are shifting from an experience-based economy to a transformational one. What does this mean for your industry and more specifically, your business.  Tony is a #1 best selling author of 3 books and a speaker on topics that teach audiences how to use transformative experiences to improve their quantitative and qualitative results in business and in life. Tony has featured in INC, CIO Magazine, TechTarget, 1to1Media, a University of Tennessee case study and more. --- Contact Tony Bodoh - https://www.linkedin.com/in/tonybodoh/ (https://www.linkedin.com/in/tonybodoh/) http://www.tonybodoh.com/ (http://www.tonybodoh.com/) https://www.facebook.com/TonyBodohInternational/ (https://www.facebook.com/TonyBodohInternational/) --- Contact our host - https://www.linkedin.com/in/brentonmwebber/ (https://www.linkedin.com/in/brentonmwebber/) https://www.halftimeorange.co.nz (https://www.halftimeorange.co.nz)

One of the greatest indicators of a prosperous business is its customer success. How do you bring that into private equity? In this exciting episode, Betsy Westhafer and Tony Bodoh sit down with Sirous Wadia, the Practice Director, Customer Success at K1 Capital, to discuss that answer. Sirous talks about his career path and gives listeners a view into private equity and its relationship with portfolio companies. He also discusses how the COVID-19 pandemic has impacted K1 and the overall SaaS industry — how COVID has accelerated it and what kinds of shifts they are making for portfolio companies. Sirous then taps into what separates successful and unsuccessful B2B SaaS companies, especially as the future remains uncertain.

Companies and leaders who really want to listen to their customers put the technologies in place to do so, especially large companies. They listen to millions of people every single day or week and then derive information that will guide them in rapidly innovating and improving how their organization engages with customers or change the product or the services that they provide. In this episode, Sid Banerjee, the Executive Vice Chairman, Founder, and Chief Strategy Officer of Clarabridge, joins Betsy Westhafer and Tony Bodoh to discuss customer experience analytics. By applying data analysis to unstructured information, businesses are more responsive to their customers and can build better relationships with them. Want to discover how you can improve every aspect of your customer’s experience? Stay tuned to this episode.

In this episode, Scott Miller, Head of Thought Leadership at FranklinCovey, joins Betsy Westhafer and Tony Bodoh as they discuss how FranklinCovey reshaped itself based on the minds of their customers and why it’s important to have an agile mindset when listening to your customer. Scott shares his journey throughout the years and the multiple roles he’s playing aside from his day job at FranklinCovey. They talk about the difficulties companies have viewing themselves accurately versus through the eyes of their customers and the mindset you need to have as part of the leadership team to understand your customer. Learn the importance of having thought leadership to anticipate any disruption and stay ahead of the curve.

As the world becomes even more competitive, finding ways to connect with your customers has become a must. Otherwise, you might just find yourself getting drowned out by the rest of your competitors. As consumption continues to go up, one of the best ways you can get intimate with your audience is through podcasting. Sitting in the hot seat in front of Betsy Westhafer and Tony Bodoh for the REALLY Know Your Customer Podcast, Tracy Hazzard shares her expert knowledge about what is happening in the world of podcasting, how businesses have transformed, and where it is going to go next. Her Podetize method and platform have been helping many podcasters achieve the results they want for their businesses. She tells us how she is taking understanding her customers at their core to a whole new level and building everything else to support them with a personal touch.

Technology has allowed healthcare to make great strides in providing health services to people no matter where they are located. Telehealth is now making that massive shift happen in healthcare in 2020. The person leading the way, in many ways, has been Tanya Mack, the President of Women’s Telehealth. In this episode, she joins hosts Betsy Westhafer and Tony Bodoh to share her story and discuss what telehealth and telemedicine are all about. How did the telehealth market change? What were the early mistakes in defining potential customers and a marketing strategy? How do we overcome telehealth limitations that have held the industry back 30 years? How can telehealth experiences determine patient loyalty? Tanya answers these questions and more, taking us into the challenges telehealth still has to overcome, how she is educating patients, providers, and payers about telemedicine, and what keeps her up at night in telehealth.

The Power of Transformational Experiences: Donor and Recipient Experiences with Hospitality Expert Tony Bodoh We are moving from the Experience Economy into the Transformation Economy. People are now seeking much more than just a positive, memorable experience. They want a new self-identity. They want to be transformed. This is a significant opportunity for nonprofits to up-level how they communicate the transformational stories of those they serve. It also means that donors and volunteers are seeking to be transformed through their acts of giving. To meet this need, nonprofit leaders can apply discoveries made through customer experience research in the for-profit sector. Tony Bodoh is the CEO of Tony Bodoh International, a customer experience consultancy. TBI's focus is on applying the science of human experience to deepen the customer relationships that build brands and grow businesses. In 2018, Tony was named one of the “Top Customer Service Movers and Shakers You Follow.” Tony is also a co-founder of 3 other businesses, including Pinstripe Entertainment which runs Pinstripe.TV and BZNS. Tony describes Pinstripe.TV as “Netflix meets Amazon Prime Video for business people.” The platform provides live-streaming and curated on-demand shows, documentaries, and courses for business leaders. BZNS is an all-business broadcast channel launching in 2020. Tony is a speaker, podcaster, and co-author of three #1 Best Selling books including ProphetAbility - The Revealing Story of Why Companies Succeed, Fail or Bounce Back; Leverage - How to Achieve a Lot with the Little You've Got; and, The Complete Experience - Unlocking the Secrets of Online Reviews that Drive Customer Loyalty. Tony lives in Nashville, Tennessee with his wife and two daughters, and spends his free time between volunteering in the community with his family and binge-watching historical documentaries. Learn more about your ad choices. Visit megaphone.fm/adchoices

As consumers themselves, entrepreneurs know the good stuff from the bad. They’ve been in their customers’ shoes and know the struggles they’re going through. For Jason Chan, understanding the customer has always come naturally. He picks up on what’s out there, sees the opportunities, and goes for it. Jason is Rakuten Super Logistics’ VP of Sales and Marketing where he directs the company’s sales & marketing functions to grow its market share and drive revenue. On today’s podcast, he joins Betsy Westhafer and Tony Bodoh to share the top three things he looks for to really know his customer. They also dive into being an extension of a brand, testing the user experience, and much more.

In our careers, in some way or another, we are all serving clients. Unfortunately, far too few develop the necessary skills and strategies to develop and keep those clients for life. Ivy Slater joins Betsy Westhafer and Tony Bodoh on today’s podcast to share how you can develop clients for life and discusses the importance of listening to your client with more than just your ears. A professionally certified business coach, speaker, bestselling author, podcast host, and entrepreneur, Ivy is an expert at cultivating and facilitating relationships that are the hallmark of any successful business. Don’t miss this episode to discover Ivy’s story of a lifelong client, why asking questions is essential, and what creates real opportunities with clients to grow sales.

Building trust with clients is hard enough in any business, but it can be a little bit tougher when you’re working with a broad spectrum of clients. Few businesses deal with a broader clientele than Tracy Hazzard’s business does. As the co-founder and CEO of Brandcasters, Inc., the largest podcast post-production company in the US, Tracy deals with people from widely varying backgrounds every day. She has honed the skill of getting to know a very diverse set of customers as her company scaled from serving 12 clients to now more than 400 clients. Her Podetize method and platform takes knowing the customer to a whole new level by understanding what they really want and creating a personal touch for them right from the beginning. She joins Betsy Westhafer and Tony Bodoh in a conversation about building trust, the podcast industry, the transformational economy and more. Learn why she considers trust building a predominant strategy and see how this model might be a good fit for your own business.

The COVID-19 crisis has nudged businesses worldwide to pivot, not only with the pandemic itself but with the changing nature of the economy. As we enter the new decade, we usher in a new economic paradigm – a transformational economy where value creation is most seen in customer transformation. This is an economy where the foundational tenets of client relationships become even more critical to business success. Betsy Westhafer and Tony Bodoh talk at length about these transformations in their book, ProphetAbility. In this episode, they evaluate what they have learned since the book’s publication in terms of the salient topics that entrepreneurs have to consider during this era of change: building client relationships, working with a client advisory board, acting on customer feedback, and closing the loop.

Making sure you’re delivering value to your customer means knowing who your ideal customer is. In this episode, Betsy Westhafer and Tony Bodoh talk to Ross G.D. Fulton about the ideal customer and the increase of blending customer success and customer experience for value creation. Ross is the Founder and CEO of Valuize, a company that helps B2B software companies retain and expand their customers and revenue at scale. Ross discusses the four phases of the customer life cycle and the biggest challenge about understanding value for B2B software companies. He also touches on how tech companies convert from perpetual licensing to the subscription model and the importance of alignment between the customer success and product teams.

Small businesses typically have a family-like dynamic that is often very crucial to their success. As soon as a business starts to scale and increase their workforce, this family feel is often the first to go out of the window. A professional employer organization helps you keep your employee engagement healthy even as your business grows. Jay Hornbuckle is the Founder and CEO of Abatys, a PEO that helps employers with their HR and employee benefit needs. Sitting down with Betsy Westhafer and Tony Bodoh on the show to share what his company does, Jay’s business philosophy revolves around really knowing who his customers are and who they aren’t. He also talks about the human side of customer support, employer-employee relationships, positivity, and employee culture.

Much of our healthcare is built upon the transactional framework – the patient comes to the hospital, gets admitted, and is subjected to medication and medical procedures to cure whatever ails them. At PALM Health, an integrative medicine and wellness center in St. Louis, Missouri, clients get to have a whole new experience with its patient-centered philosophy and personalized care that is based on a deep understanding of what the patient needs. Dr. Lauren Munsch Dal Farra, founder, CEO, and a physician at the center, joins Betsy Westhafer and Tony Bodoh on the show to talk about the way PALM Health conducts its operations – from its navigator program for patient experience optimization to its varied services that combine the best of boutique medicine and integrative lifestyle medicine. Join in as she shares the center’s approach to healthcare and how it has successfully shifted its services in response to the COVID-19 crisis.

  Leveraging your profitability for success in business and life with Tony Bodoh  

Customer support is a big driver of customer success in the B2B sphere. In the B2C space, however, things can be more challenging as you’re dealing with hundreds to thousands of customers daily. How can you design your customer service program so that it translates into customer success as you scale your business? José A. González, the CEO of Infolink-EXP and founder of Zahoree, joins Betsy Westhafer and Tony Bodoh to explain how his company’s customer journey support model works. José has been in the IoT business for more than twenty years, learning along the way that scaling your business is much more about customer relations than product design or marketing. Listen to him share some of the ways his company accompanies customers on their journey towards having the best experience with their IoT products in the middle of a technological revolution.

Betsy Westhafer and Tony Bodoh continue to discuss ways to reduce risk mitigation in Part 2 of their discussion with business growth strategist Mark S A Smith. In this episode, Mark breaks down the eight ways businesses can reduce perceived risk to ensure they are the safest choice. He shows how customers experience purchase risk and helps salespeople understand how they can make the essential pivot in the way they sell. Being safe is the new science of selling. Follow Mark’s eight ways as well as the five Rs of ROI to create wealth for your customers and, consequently, for yourself.

It is natural for business owners to aim at producing the best products in their respective industries. After all, who would want to buy products that are sub-par? Contrary to this, business growth strategist Mark S A Smith believes it is not about being the best choice out there that gets the sale but about being the safest choice, especially in our recent environment. He joins hosts Betsy Westhafer and Tony Bodoh on the show for a two-part series to talk about risk mitigation. In this first episode, Mark defines what risk is, how it impacts sales, and the four fundamental risk mitigation factors. He taps into the mindset of the leaders who are succeeding in crisis, why purchase decision risk matters, and what the two riskiest decisions leaders are making in the massive transition happening in the business environment. Don’t miss out on Mark’s great insights in this jam-packed show so you can make your product the safest choice and close the sale.

How well are you getting to know your customers? Making an active effort to learn more about your customers and improve your customer relationships comes with fantastic opportunities to learn and grow. Ryan Schreiber, CarrierDirect’s Director of Engagement, chats with Betsy Westhafer and Tony Bodoh to discuss why customer relationships should be at the center of your universe. While continuing to work on these customer relationships might be more difficult in the “New Abnormal,” you have to invest in keeping these connections and providing transformation and value to your customers.

The quickest and most efficient way to innovate on a product or service is to know your customers and acquire a genuine understanding of the problems they encounter on a daily basis. Customer-driven innovation is Nick Ripplinger’s guiding principle that drives his success in rapid innovation technology commercialization. Nick is the Founder and President of Battle Sight Technologies, a startup that finds ways to market innovative technologies that cater to the needs of warfighters, first responders, and emergency management professionals. Nick joins Betsy Westhafer and Tony Bodoh in today’s episode to talk about technology commercialization, customer-driven innovation, veteran entrepreneurship, the coronavirus pivot, success through strategic partnerships, and more. To Nick, bringing in customers to the development process is a no-brainer – a point that entrepreneurs from every business sphere should ponder upon.

The shift to remote work is a challenge for most companies, but even more so for those whose company cultures are built on customer centricity and face-to-face communication. Being a trusted partner is the number one concern for Matthew Evetts, even as everyone is going through quarantine. Joining Betsy Westhafer and Tony Bodoh in today’s episode, Matthew is the Group CTO for the Optic Security Group and GM of Optic Digital. Matthew comes from a company culture that is very much influenced by the “big village” culture of New Zealand, characterized by an emphasis on face-to-face dealings with customers. He describes the difficulties in adapting that culture to the quarantine and how the company manages to surmount them. With recent advances in information and communications technology being utilized on an unprecedented scale, Matthew sees the current crisis as a catalyst for the inevitable future of customer experience in the IT world.

World-class entrepreneurs make a point of building really good customer relationships. Such relationships don’t happen automatically; you have to push them to the customer. Transportation and logistics expert and podcast host, Joe Lynch, stresses this point as he joins Betsy Westhafer and Tony Bodoh in this episode to talk about building customer relationships, the importance of face to face meetings, trust and vulnerability in relationships, and keeping your brand focused on personal relationships. Joe runs The Logistics of Logistics, a sales and marketing firm that helps transportation, logistics, warehousing, and technology firms grow their sales. From his rich experience, Joe knows very well the importance of a two-way relationship between customer feedback and the constant improvement of services.

There is an inextricable link between doing right by your customers and treating your employees right. No matter what way you put it, customers will always feel the blowback of whatever culture has a foothold in your workplace. If you foster a negative environment, you can rest assured that your customers will also feel negative about their experience. Scott McGohan is the CEO of McGohan Brabender. Scott speaks to Betsy Westhafer and Tony Bodoh about the importance of taking care of the people around you, whether customer or employee. There’s so much to be gained from a positive shift in workplace culture, so make sure you don’t get left in the dust.

Often, we are really not the best critic for our own product. With our emotional attachment and biases, leaving the final say to ourselves will not help us improve. This episode’s guest is someone who shares this unique perspective and highlights the importance of working with the customer in the product development cycle. Betsy Westhafer and Tony Bodoh sit down with former Army Ranger and inventor of the RopeSafe Edge Protection System, Jonathan Norton. Here, Jon shares with us his own journey and the moment that led him to form his company—where he saw a problem, determined whether it was real, and got input from the field. He highlights the importance of being open to feedback, the discipline required when validating that customer feedback, and the approval process that goes with it. Jon then talks about why culture matters so much and why you need to adjust accordingly to the information your customers provide, even if it seems contradictory to your own perspective.

We are experiencing an unprecedented paradigm shift in the world of retail. Retailers are struggling to cope with reduced sales, shop closures, and stagnant inventories, and consumers are increasing drawn to eCommerce as lockdown measures continue in the midst of the COVID-19 pandemic. Omnichannel technology offers these retailers a chance to grow together as we go through the current crisis. Built upon an intimate knowledge of customers’ needs and preferences, omnichannel technology seamlessly links sellers who want to unlock their retail inventories and consumers who are clamoring to buy their goods. Today’s guest is Tim Hinckley, the Executive Vice President and Chief Commercial Officer of Radial, a company that offers omnichannel solutions to businesses in the retail industry. Tim joins Betsy Westhafer and Tony Bodoh to talk about how Radial knows its customers and what makes it different.

The ability to get to know your customer in order to tailor your offerings to their interests is a skill that many businesses covet, but so few truly practice. Learn key tactics to really know what your customers want and gain a deeper understanding of who they are. Betsy Westhafer and Tony Bodoh welcome guests who do business to REALLY Know Your Customer. Get ready to hear some great advice that will help you sharpen your customer experience to perfection.

Aired Thursday, 11 October 2018, 6:00 PM ETProphetAbility: The Revealing Story of Why Companies Succeed, Fail and Bounce BackThis week on The Dr Kevin Show: Tony Bodoh author of ProphetAbility: The Revealing Story of Why Companies Succeed, Fail, or Bounce Back.Call-in and be part of the conversation at 202-570-7057.About Tony:Tony has a B.A. in History with an minor in Economics from Christendom College and an MBA from the University of Tennessee.Since 2000 Tony has been deeply involved with building customer behavior analytical practices from ground up within companies. This often includes the selection and training of teams to the creation of new analysis methods and tools that allow companies to understand, not just what customers are doing but why they are doing it. Since 2009 he's run a customer experience consulting firm, Tony Bodoh International.New book: ProphetAbility: The Revealing Story of Why Companies Succeed, Fail, or Bounce BackWebsite – www.TonyBodoh.comFacebook – https://www.facebook.com/TonyBodohInternationalLinkedIn – @TonyBodohTwitter – @TonyBodohInstagram – @TonyBodoh

Tony Bodoh is an international speaker, best-selling author, consultant & coach to Fortune 1000 executives. He combines his expertise in human experience & business analytics to help companies create 5-star experiences that disrupt their competitors. Beyond the boardroom, Tony provides highly-acclaimed mental performance training to CEOs, to youth, Olympic & professional athletes, and to the U.S. Military. Website - www.TonyBodoh.com (main site) Book - ProphetAbility: The Revealing Story of Why Companies Succeed, Fail, or Bounce Back - released Summer 2018 Learn more about your ad choices. Visit megaphone.fm/adchoices

Everyone's been talking about tech disruption for twenty-some years now since The Innovator's Dilemma came out. However, there's another order of disruption happening and that is the customer experience disruption. We're moving to this place where people don't just want to have experiences of feel good, they want to be transformed. They want to become […]

Everyone’s been talking about tech disruption for twenty-some years now since The Innovator’s Dilemma came out. However, there’s another order of disruption happening and that is the customer experience disruption. We’re moving to this place where people don’t just want to have experiences of feel good, they want to be transformed. They want to become different better people. They want to change their self-identity. That disruption, regardless of technology, service, product, is a lasting change. We used to look at the whole idea of disruptive technology as essentially about creating new features and lowering prices. Tony Bodoh, co-author of ProphetAbility, says we’re no longer competing on those issues anymore. We’re now competing on the experience a person is having and how you move them from point A to point B to point C so that they become this different person. Tony says the key thing to knowing what your customers want to buy next or where they’re going to be in the future is understanding who they want to become. That will lead you down a path of creating differentiation compared to your competitor, and ultimately giving them not just the experience but especially the transformation they’re looking for. Love the show? Subscribe, rate, review, and share! Here’s How » Join the Selling Disruption Show Community today: sellingdisruptionshow.com Selling Disruption Show Facebook Selling Disruption Show LinkedIn

Boost business profitability with CIO Magazine-featured author Tony Bodoh’s Productivity Zone Framework. With his book, Prophet Ability, Tony reveals the ultimate secrets to succeed in business. Tony is a #1 bestselling author and the founder or co-founder of five companies ranging from customer experience consulting to small business training to television. He easily navigates the […]

Boost business profitability with CIO Magazine-featured author Tony Bodoh’s Productivity Zone Framework. With his book, Prophet Ability, Tony reveals the ultimate secrets to succeed in business. Tony is a #1 bestselling author and the founder or co-founder of five companies ranging from customer experience consulting to small business training to television. He easily navigates the international stage speaking both at personal growth seminars as well as the uber-nerdy technology conferences. Tony writes his business blogs, personal growth essays and children’s stories. He has taught high school for one year and in the Business Department of Aquinas College in Nashville, Tennessee for seven years, and now coaches business executives across the globe. Love the show? Subscribe, rate, review, and share! Here’s How » Join the Take Back Time community today: TugOfWarWithTime.com Tug of War With Time Facebook Tug of War With Time Twitter Tug of War With Time Pinterest

There are 3 secrets to viral marketing that most business owners don't consider. Yet they make a difference in the overall effect of your marketing results and ROI.I am happy to have Tony Bodoh, Founder of Tony Bodoh International on the show.Tony was just recognized as one of the top 16 Customer Service Movers & Shakers you should follow.This show is broadcast live on Wednesday's at 11AM PT on K4HD - Hollywood Talk Radio (www.k4hd.com ) part of Talk 4 Radio (http://www.talk4radio.com/) on the Talk 4 Media Network (http://www.talk4media.com/)

When you have five star reviews and your competition doesn’t, you win. Tony Bodoh, a master at helping companies engineer five star reviews, discusses why they are so important to your business success, and what you and your team must do to earn them. In this powerful discussion, you’ll get a whole new appreciation for reviews, what they mean, how to interpret them, and how to get them. Love the show? Subscribe, rate, review, and share! Here’s How » Join the Selling Disruption Show Community today: sellingdisruptionshow.com Selling Disruption Show Facebook Selling Disruption Show LinkedIn

When you have five star reviews and your competition doesn't, you win. Tony Bodoh, a master at helping companies engineer five star reviews, discusses why they are so important to your business success, and what you and your team must do to earn them. In this powerful discussion, you'll get a whole new appreciation for […]

It is all about the human experience!Tony Bodoh is an international speaker and consultant for business and personal growth and a best selling author.He will talk about about the micro-moments of the customer experience and transforming those moments into successful sales.Please join us for a very informative show!This show is broadcast live on Wednesday's at 12PM ET on W4CY Radio – (www.w4cy.com) part of Talk 4 Radio (http://www.talk4radio.com/) on the Talk 4 Media Network (http://www.talk4media.com/).

Tony is a #1 best-selling author, international speaker and the founder or co-founder of five companies ranging from customer experience consulting to small business training to television production. Tony’s research in the area of human experience has helped companies improve their sales, marketing conversion and customer satisfaction. As a certified Mental Performance coach, he has read more

Tony is a #1 best-selling author, international speaker and the founder or co-founder of five companies ranging from customer experience consulting to small business training to television production. Tony’s research in the area of human experience has helped companies improve their sales, marketing conversion and customer satisfaction. As a certified Mental Performance coach, he has read more The post 125 | 7 Steps to Transform Your Customer Experience Micro-Moments with Tony Bodoh first appeared on Long Live Lodging.

Denise Griffitts interviews Tony Bodoh, #1 Best-Selling Author, International Speaker, and Customer Experience Expert Tony Bodoh is a two-time, #1 best-selling author and the editor of Breakthrough Magazine.   He has founded or co-founded five companies ranging from customer experience consulting to small business training to television production. Tony is an international speaker who has conducted a wide range of workshops and keynotes at personal growth seminars, top-rated entrepreneur forums, and technology conferences.  In this podcast, we are going to focus on how you can benefit from the work Tony does to help startups to Fortune 500 companies understand their customers’ feedback and then how he applies these insights to innovate new products, revolutionize their marketing and train their employees to deliver excellent experiences.  His clients have earned customer experience awards including; JD Powers Customer Satisfaction, Forbes Most Admired Companies, AAA 3 and 4 diamond ratings, TripAdvisor Certificate of Excellence and more.  To give you just one example of his results, The University of Tennessee wrote a case study about how Tony used customer behavioral data to redesign a large convention hotel so it generated $45 million more in revenue per year. His work has been profiled in Inc. Magazine, CIO Magazine, Restaurant Hospitality Magazine, and more.

Tony Bodoh is a #1 best selling author and he’s the founder and co-founder of 5 companies ranging from Customer Experience Consulting to Small Business Training to Television, he easily navigates the International stage, speaking at both personal growth seminars as well as the Uber Nerdy Technology conferences. Tony writes his business blogs, personal growth essays and children’s stories. While he now coaches executives, he has taught High School for 1 year and in the Business Department of Aquinas College in Nashville, Tennessee for 7 years. As a passion believer in the power and possibility that is contained in each moment of the human experience to alter the course of history; Tony financially supports the building of sustainable villages in Africa and Haiti.  Tony learned at an early age the power of listening and letting people know they have been heard. He started a lawn care business at 11 years old, while his friends had 1 or 2 lawns to cut; Tony kept busy all summer with 16 clients including the local Post Office and Post Master’s lawn. He learned that while quality lawn care mattered, most people just wanted to connect and be acknowledged for who they are. Questions Tell us a little about yourself and your journey As a Customer Service Consultant, what do you think are 3 challenges that people face why their customer experience is not consistent in their business? What are some everyday solutions that you believe that can help improve customer experience on a global level? How do you stay motivated? What is one online resource, website, tool or app you cannot live without in your personal life or business? Do you think that customer experience is linked to a company’s bottom line? What are some of the books that have had the biggest impact on you? What is one thing in your life right now that you are really excited about – something that you are working on to develop yourself or your people? Where can our listeners find your information? What is one quote or saying that you live by or that inspires you in times of adversity?   Highlights Tony started by sharing that he grew up in Central Wisconsin, it was a place where there was not much exposure to the outside world. When he went off to college in Virginia, he began to see the world that he didn’t know existed and it lead him to start asking questions and really looking deeper into what he wanted to do with his life. He then got a Liberal Arts Degree as that was the path he was on. He shortly realizes that he wanted to run multiple businesses and went and got his MBA. He worked several corporate jobs for large companies where he built analytical systems. While on that journey building those systems, he learned things that he could do to look at data and understand behaviour from data. Tony was given the opportunity to take over the customer experience world in the hospitality company he worked for to do surveys and understand what the guests and meeting planners were saying. Tony started a consulting company in 2009, which focuses on customer experience and was able to bring growth to other businesses that he started. It has spread from the customer experience consulting to small business training and consulting and now building businesses in the television industry. Tony stated the challenges people face why their customer experience is not consistent in their businesses is the human connection – the shared experience that an employee has with a customer or a leader has with an employee is what drives the value for the customer. We talked about the customer’s side and that it starts with the leader and employee and the engagement they have with each other and how they are connecting. Also, the ability to listen, often times we are caught up in our own lives and our minds are distracted. The employee may come to work and because of the challenges in their life they get distracted and are not playing at the top of their game. They are not able to connect in the same way. He also mentioned that there is a disconnection if you don’t believe in the products or services you’re offering and you don’t have the confidence to speak boldly about it. If you don’t believe that you can solve a problem that a customer has, that is a huge disconnection as well. If you’re not unreasonable in your commitment to the product and services that you offer and commitment to solve a problem, you are not going to have a consistent experience over time.   On a global level, he believes that people need to experience the product that they are working with, the company that they are working for needs to be willing to invest in their people. Anywhere from 50% to 85% of a customer’s experience is based on the connection they make with the person. Connection is #1 and you have to hire the right people who know how to connect and you have to train them up from there. So you want to keep that skill set growing, keep finding ways for them to connect with challenging people, with people in different scenarios or even if they are having a bad day, how do they build up their emotional ability to connect and to take control. Mindset training is one of the biggest things a company can do.   Tony also stated that as a company, we should be asking what is it that our customers are feeling? What do we want them to feel? If we want them to feel this way, what benefit will move them there and what features create those benefits. Do that and we will end up with an amazing product that people will say, how did you do that? It’s because you started with the end in mind.   Tony shared that he keeps motivated by running multiple businesses; there is a lot of stuff going on, so one of the things he does every morning is visualization and meditation.   “Visualization is geared towards what is it that I am grateful for and what is it I want to achieve today, what are my intentions for the day. And a part of that is to always focus on the abundance around me. Sometimes we get easily caught up with everything, instead just allowing the abundance to flow.”   Tony shared that the one app/tool that he frequently uses is Evernote. He is a huge fan as he is able to put every idea, blogs, emails and anything he can in Evernote. It also enables him to upload video and pictures as well. He uses Evernote because he has a lot of ideas to pull from whilst dealing with his clients.   He mentions that customer experience is not about statistics, we can use it to measure but it is about a particular experience in the moment. As it is only in the moment that we have the power to change our trajectory whether it’s our personal life, as a leader or as a business. We can’t change it in the past, we can’t change it in the future, and we only have this moment.   Tony stated that Customer Experience is the opportunity to turn this world around in so many ways because when people have good experiences just even a smile or a connection with the person behind the counter, if we were all a little more empathetic, it would change the world. When someone experiences an act of kindness or another person sees an act of kindness or someone does an act of kindness all of this leads to a better world.   Tony shares that the book he is on right now that he absolutely loves is “Misbehaving: The Making of Behavioural Economics” by Richard Thaler, he is one of the leading behavioural economists, so it’s that link between psychology and economics. He talks about the many different cases where behaviour of the human person is irrational. He also shares that the book that really affected his life is “The Success Principles: How to Get from Where You Are to Where You Want to Be” by Jack Canfield, he stated that was the first self-improvement book he read right around the time that he was told he was taking over the customer experience for the hotel company. It was his first step into the world of psychology and the understanding of how people think and feel and behave.   Tony shares that he is currently working on a project called Beast Mode Live. He is working with one of the leading mental performance coaches in professional athletics, who has worked with Olympians and they are taking the principles that he has taught for years to professional athletes and bringing it to corporate life and using it with team members in his company. They are now bringing it into the US military on a global scale. They are doing it where it is not funded by the Federal Government or the Politicians but by corporate sponsors so that they can help the military. Tony says, “We are really passionate about it because we have found that 35 - 40% of the military that have completed the service, end up leaving the service and they don’t have a job and many times end up homeless. The sponsorship will help them to touch every member of the military, so that they are at a higher level of performances and when they leave the service they will have control over the money and their emotions and can go out there and do something great because they have done such great service already. Most of them have never had a job outside of the military because they went in right after high school and college and so they don’t understand how their skill sets translate into the corporate life and they want to help them with that. They don’t understand how their skill sets translate into the corporate world. He says this is definitely a passion project and they are putting a ton of effort into it. Tony Bodoh believes that mindset is where everything starts at because that is how he changed his own life.   Tony says listeners can find him at tonybodoh.com and also www.twitter.com/TonyBodoh www.linkedin.com/in/tonybodoh   Tony shares that this is a quote he has been using lately and it’s from his mentor. She shared it with him in a time where he wasn’t seeing the results he wanted to see in a particular area of his life, he sometimes go back to it as he has it is on his desk. “If the thinking and actions you’ve been doing produced what you were in love with, I’d say keep at it but clearly it’s time to wire a new set of thoughts and then grow them through reputation into new and more expansive results.” We would welcome a subscribe, rate and review for the show and also that the listeners can come hang out at Navigating the Customer Experience Community on Facebook. This is a private Facebook group for our listeners and past guests to come over share insights and industry trending topics and discussions on business and customer experience – click here! New Online Course - Mastering Customer Experience and Increasing Your Revenue - 50% off for all who sign up in September.....A Must Have Course for all Business Owners, Entrepreneurs - http://bit.ly/50OFFMCXIR LINKS: www.tonybodoh.com www.twitter.com/TonyBodoh “Misbehaving: The Making of Behavioral Economics” by Richard Thaler   “The Success Principles: How to Get from Where You Are to Where You Want to Be” by Jack Canfield

In the episode today our host, Jeff, has a conversation with Tony Bodoh about the mental performance integration into business along with aspects of how mental performance can be used in stress management, the commonality to sports and helping overcome the discomfort of personal growth. His views of coaching not just in sports but also in business for the employee as well as humanizing costumer the experience.  Tony explains about having your “best sales ever” and how it relates to sports.  He also talks about and his daughters experience in the Mastery of Irish dance as they set their goals for personal growth. Understanding what they “Have to do vs Being told that she can’t do it”.   Understanding the power of Focus and Mastery!! Check out Tony’s Best-Selling book, "The Complete Customer: Unlocking the secrets of online reviews that drive customer loyalty."  Website: www.TonyBodoh.com Email: tony@tonybodoh.com Life Lessons, success principles, habits, values and beliefs are just a small portion of what we talk about here on Sports Wealth Radio Podcast. We tap into experiences of past athletes, coaches and high achievers to learn from their success and failures so that you can be inspired and empowered. Looking for the tips and tools that they learned and what made them better are the gold nuggets you’ll find hidden within each and every interview. Sports Wealth Radio is always looking for words of wisdom from anyone that can relate to the wins and losses through sports.  If you are or if you know any such person, no matter the age, we’d love to hear their story, please email jeff@sportswealthinc.com. If you are curios of how the gold nuggets that are discussed on an episode can help you overcome any adversity in your life go to www.sportswealthin.com, click on the calendar to book a free 45 minute Overcoming Adversity Strategy Call. Disclaimer: Our sponsors treat us amazingly. They help us out with everything from financial compensation, advertising, cross promotion, gear, and mentorship. We're proud to be involved with such a helpful and supportive group of businesses, Non profit organizations and podcasters. Thanks so much

Our first guest Mark Mawhinney discusses the importance of coaches in multiple aspects of life. Tony Bodoh then discusses the Mental Performance for business, stress management, and not allowing people to but labels on you based on an experience with his daughter’s dance.  I then have a great discussion about values and the downfall when the ego over takes or replaces one’s own values with gold nuggets shared by Dave Meltzer.  Life Lessons, success principles, habits, values and beliefs are just a small portion of what we talk about here on Sports Wealth Radio Podcast. We tap into experiences of past athletes, coaches and high achievers to learn from their success and failures so that you can be inspired and empowered. Looking for the tips and tools that they learned and what made them better are the gold nuggets you’ll find hidden within each and every interview. Sports Wealth Radio is always looking for words of wisdom from anyone that can relate to the wins and losses through sports.  If you are or if you know any such person, no matter the age, we’d love to hear their story, please email jeff@sportswealthinc.com. If you are curios of how the gold nuggets that are discussed on an episode can help you overcome any adversity in your life go to www.sportswealthin.com, click on the calendar to book a free 45 minute Overcoming Adversity Strategy Call. Disclaimer: Our sponsors treat us amazingly. They help us out with everything from financial compensation, advertising, cross promotion, gear, and mentorship. We're proud to be involved with such a helpful and supportive group of businesses, Non-profit organizations and podcasters. Thanks so much

Working in the hospitality industry we all know reviews are critical. But do you know the specific ways to go from 3-star reviews to 4-star and even 5-star? Or what it means if you are regularly receiving below 3-stars, and what you should be fixing in your hotel in order to improve guest reviews? On… The post EP #23 – The Complete Customer Experience, with Tony Bodoh appeared first on Hospitality Academy.

Denise Griffitts interviews authors of 'The Complete Experience' Tony Bodoh and Kayla Barrett. They are going to show us how to unlock the secrets of online reviews that drive customer loyalty. Tony Bodoh: Tony learned at an early age the power of listening and letting people know they've been heard. He started a lawn care business at 11 years old. While his friends had one or two lawns to cut, Tony kept busy all summer long with sixteen clients, including the local Post Office and the Post Master's lawn. He learned that, while quality lawn care mattered, most people just wanted to connect and be acknowledged for who they were. Today, Tony is a #1 best-selling author and the founder or co-founder of five companies ranging from customer experience consulting to small business training to television. Kayla Barrett: Light bulbs are one of Kayla’s favorite things. More specifically, light bulbs coming on in people’s heads. Kayla is a thinker and practitioner in today’s marketplace. She dwells on ways to help others move to the next level in their professional and personal development. Her industry experience spans 23+ years in both the corporate sector and non-profit market where she has worn hats such as Director of Organizational Strategy, Director of Human Resources and Director of Staff Development. Kayla’s experience allows her to walk alongside your organization to identify your people development needs then helps you discover a hands-on approach that advances your organization’s vision.

Tony Bodoh's background seems satisfying with steady growth. Tony Bodoh’s background is in customer satisfaction and, in particular, in the hospitality industry in guest satisfaction. The real and interesting story is the path to where he is today and the lights that went off as he learned what makes him so much happier now. Tony started as a high school teacher and then quickly moved into the corporate world. As a person who was good with numbers, he was quickly into the analytical area of guest satisfaction. He moved to another company with an opportunity to head guest satisfaction. That company was soon acquired by Marriott. Tony's story and transition from the corporate world registers strongly His story of ‘inside the corporate world’ is fascinating and will register with anyone who is either there now or was in the past. He reveals the stress  of that world and compares it to his current situation. We have a great discussion about the different kinds of stress and the means of managing or coping. He had a significant health scare and moved out to start his own consulting company. Now, first thoughts have to be, isn’t the stress of owning your own business much worse and higher? Well, his explanation and our discussion reveals some amazing insights. Trauma or Tragedy is a Blessing in Disguise About half way through the interview, we discuss how the trauma of a flood that destroyed most of everything he had, caused him to reset his perspectives. It served as a wakeup call. In the midst of this tragedy, he woke up to realize what he needed to do; how to redirect his efforts and become a successful entrepreneur. Recommendations: A motivating thought and quote that spurs him on is from the book, which he recommends: Your Invisible Power by Genvieve Behrend The thought is that – in order to bring about the life we want, we must realize there is nothing to fear. Tony Bodoh explains this as the fear is our enemy not the course of action. He quotes Franklin D. Roosevelt, “The only thing to fear is fear itself.” (you’ll understand this better than ever after listening to Tony in this episode.)

Tony Bodoh is the CEO of Tony Bodoh International, LLC.   He founded the company in 2008 to serve the growing needs of companies that were developing analytically-driven customer experience programs.  Prior to founding TBI, Tony led one of the first and most successful implementations of text mining software in the hospitality sector and went on to deliver six consecutive quarters of record customer satisfaction and loyalty scores for Gaylord Entertainment.  Bodoh's success was recognized in over a dozen hospitality trade journals, CIO magazine and several marketing industry magazines. Tony started TBI in order to leverage his dual backgrounds in business intelligence and organizational development for the benefit of his clients.  He invested nearly a decade in designing, implementing and managing analytical and operational improvement programs for two public companies.  In addition, he has been an adjunct instructor of Organizational Development and Business Communication at Aquinas College in Nashville for eight years. Today TBI works with executives from Fortune 1000 companies and startups who are seeking to develop a sustainable competitive advantage through the integration of their customer experience programs with business intelligence. We will be talking about: What is customer experience and how does it impact your bottom line? Is customer experience more important than customer satisfaction or loyalty? What the value of customer experience in today's economy? What is business intelligence? What are some of the biggest myths about customer satisfaction? We appreciate you tuning in to this episode of Your Partner In Success Radio with Host Denise Griffitts. If you enjoyed what you heard, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners and create even better content!Stay ConnectedWebsite: Your Partner In Success RadioEmail: mail@yourofficeontheweb.com

Please join me as I welcome back to the show Tony Bodoh. Tony Bodoh is one of those people who has such an incredible mind that every possible opportunity I have to chat with him, I find or make the time! Tony is an entrepreneur and inventor, executive coach, professional coach and dynamic speaker and in my opinion a thought leader. Tony is currently writing a book discussing the “new currency” which analyzes the growth of the economy and the emergence of a new form of currency in what has been coined “The Concept Age.” In this interview, we will be discussing ProfiTornado™ which was created by Tony Bodoh. In this program, Tony reveals to you the same techniques that helped him build a portfolio of more than $5 billion of process improvement and business optimization projects while working with public companies, start ups and expanding businesses. Combining elements of psychology, neuroscience, organizational behavior, operations improvement, and success principles, this 30-day program focuses on changing the thinking which underlies every process. Unlike most two day shot-in-the arm management training, this program grows every employee through a long tail infusion of knowledge. Specifically, we will be discussing how to discover your passion and how to take those forward steps towards your passion. We will also be exploring the "give and receive" concept and vision boards. For your free downloadable vision board please email Tony at info@ProfiTornado.com and have it available during the interview. Tony will show you how to use the vision board to move competently and confidently towards your goals. We appreciate you tuning in to this episode of Your Partner In Success Radio with Host Denise Griffitts. If you enjoyed what you heard, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners and create even better content!Stay ConnectedWebsite: Your Partner In Success RadioEmail: mail@yourofficeontheweb.com

Tony Bodoh is an expert organizational alignment coach who specializes in aligning an organization's operations and culture in the service industry.  He has a portfolio of alignment projects with financial results ranging from $10 million to over $1 billion.  Through projects focused on customer satisfaction and loyalty Bodoh has produced results with double and triple digit improvement in critical scores. Where operations, organizational culture, and sales and marketing are aligned, profits will flow. Much of Bodoh's recent work is in the area of customer experience optimization.  Bodoh applies his unique analytical methodology to improve the processes and the culture of the client organization.  This methodology is based on adaptations of the Theory of Constraints and Lean Principles in concert with the application of leading-edge psychological and neurological research.  Bodoh discovered connections between leading-edge psychological and neurological research and the Theory of Constraints and Lean Principles.  He uses these links to align the operations and the culture of a company in a way that drives significant positive impact on KPIs (Key Performance Indicators). He has unlocked the secret to continued profitable growth in a troubled economy.  He utilizes a unique analytical methodology to map an organization's value and emotional constraints from the customers' perspectives. Bodoh then coaches the employees of the organization in a way that gives them the knowledge and confidence to take action and to develop sustainable success.  We appreciate you tuning in to this episode of Your Partner In Success Radio with Host Denise Griffitts. If you enjoyed what you heard, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners and create even better content!Stay ConnectedWebsite: Your Partner In Success RadioEmail: mail@yourofficeontheweb.com