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In a special Technology Reseller News podcast, Clinton Fitch, Director of Strategic Partnership at Ooma, joined Doug Green to discuss the fast-shifting landscape of POTS line replacement—and why now is the time for both enterprises and exchange carriers to act. With over 171 million POTS lines in the U.S. in 2005, that number has plummeted to just 11.6 million in 2024, according to Telegeography. While most standard voice lines have been replaced, critical-use analog lines—such as elevator phones, fire panels, and fax machines—remain. These are now under increasing threat, as carriers begin rapidly sunsetting copper networks. “The time for POTS replacement is now,” said Fitch, citing recent announcements such as AT&T's plan to exit copper entirely by 2029. With the FCC's 2019 ruling now fully in effect, carriers are allowed to abandon copper and charge premium prices for maintaining legacy lines. The result: exchange carriers and their customers may receive only 30–90 days' notice before a vital analog line is shut down. Enter Ooma AirDial®—a certified, all-in-one cloud-based solution designed to replace legacy POTS lines with support for elevators, fire alarms, entry systems, modems, fax machines, and more. AirDial is certified by NFPA, the New York Fire Department, and the California State Fire Marshal, and supports HIPAA and PCI compliance. Built for rapid deployment, Ooma AirDial® offers: Dual-path connectivity (Ethernet + LTE) with MultiPath Transport™ for maximum reliability Remote Device Management via a secure, intuitive cloud platform Patented packet duplication for seamless call continuity Carrier-ready flexibility for white-label and managed service deployment According to Ooma's recent survey conducted with CIO Magazine, over 50% of organizations are actively evaluating or replacing their POTS infrastructure. But for the remaining users—many of whom are unaware of copper sunset deadlines—the window for a smooth transition is rapidly closing. “We're entering a traffic jam,” warned Fitch. “By 2027–2029, demand will outstrip supply for solutions, deployments, and expertise. If you're not starting now, you risk getting stuck at the back of the line—and your elevators, alarms, and other systems may stop working.” Ooma AirDial® is available now to exchange carriers, MSPs, and end customers—either through direct purchase or via carrier partnerships. With tens of thousands of units already deployed across healthcare, retail, education, and property management sectors, the solution is proven and ready to scale. Learn more at www.ooma.com/business/airdial, or reach out directly at exchangecarrier@ooma.com to start your strategy discussion today.
Give Value, Be As Useful As Possible, & Other Timeless Advice From Rich Nuzum - $600B Money ManagerGuest: Rich Nuzum Executive Director of Investments and Global Chief Investment Strategist at Mercer$600B AUM Assets Under Management$17T AUA Assets Under Advisory BioRich Nuzum, CFARich is Executive Director, Investments and Global Chief Investment Strategist for Mercer. He works with some of Mercer's largest, most sophisticated clients, and is accountable for Mercer's “innovation agenda”, including the creation and development of thought leadership and related products and services across the firm. Over the last 30+ years, Rich has provided investment advice to clients in more than 20 countries, including providing investment consulting advice to more than half of the world's 20 largest institutional investors. Rich has also led social security and other long term savings reform projects in five countries and one US state.Rich has led Mercer's work in several projects with the World Economic Forum, including work related to Transformational Investment, and to the Longevity Economy. Rich was President of Mercer's Investments & Retirement business and a member of Mercer's Executive Leadership team from 2017 to 2022. Prior to that, he led Mercer's investment management business globally and served in various other leadership capacities while based in Tokyo, Singapore and New York, including serving as Global Chief Investment Officer for Mercer's investment management business, which has more than $393 billon in AUM.Rich holds an MBA (with high honors) in analytic finance and accounting from the University of Chicago and a bachelor's degree (with honors) in mathematical sciences and mathematical economic analysis from Rice University in Houston, Texas. Rich also did graduate work in international economics at Tokyo University. He is a CFA® charterholder and a member of the CFA Institute. Rich has repeatedly been named to CIO Magazine's annual list of the world's most influential investment consultants and received CIO Magazine's 2017 Industry Innovation Award as Consultant of the Year.Disclaimer:Opinions expressed are those of the speakers as of the date of the recording. This content is for institutional investors and for information purposes only. It does not contain investment, financial, legal, tax or any other advice and should not be relied upon for this purpose. The materials are not tailored to your particular personal and/or financial situation. If you require advice based on your specific circumstances, you should contact a professional adviser. Opinions expressed are those of the speakers as of the date of the recording, are subject to change without notice and do not necessarily reflect Mercer's opinions.Read Mercer's Important Notices & Disclosures herehttps://www.mercer.com/en-us/
Guest:Rich Nuzum Executive Director of Investments and Global Chief Investment Strategist at Mercer$600B AUM Assets Under Management$17T AUA Assets Under Advisory BioRich Nuzum, CFARich is Executive Director, Investments and Global Chief Investment Strategist for Mercer. He works with some of Mercer's largest, most sophisticated clients, and is accountable for Mercer's “innovation agenda”, including the creation and development of thought leadership and related products and services across the firm. Over the last 30+ years, Rich has provided investment advice to clients in more than 20 countries, including providing investment consulting advice to more than half of the world's 20 largest institutional investors. Rich has also led social security and other long term savings reform projects in five countries and one US state.Rich has led Mercer's work in several projects with the World Economic Forum, including work related to Transformational Investment, and to the Longevity Economy. Rich was President of Mercer's Investments & Retirement business and a member of Mercer's Executive Leadership team from 2017 to 2022. Prior to that, he led Mercer's investment management business globally and served in various other leadership capacities while based in Tokyo, Singapore and New York, including serving as Global Chief Investment Officer for Mercer's investment management business, which has more than $393 billon in AUM.Rich holds an MBA (with high honors) in analytic finance and accounting from the University of Chicago and a bachelor's degree (with honors) in mathematical sciences and mathematical economic analysis from Rice University in Houston, Texas. Rich also did graduate work in international economics at Tokyo University. He is a CFA® charterholder and a member of the CFA Institute. Rich has repeatedly been named to CIO Magazine's annual list of the world's most influential investment consultants and received CIO Magazine's 2017 Industry Innovation Award as Consultant of the Year.Disclaimer: Click here to read Mercer's Important Notices & Disclosures
In today's episode we have Chitra in conversation with Lekha Bajpai where she shares –Tech veteran of 30 plus yearsStarted her career in Calcutta with Deep Tech across many sectors like manufacturing, commercial apps, engineering aps and supply chainInspired by her father to study engineeringFirst project on inter machine communication protocols, the excitement of innovation Working on an experiment to build a control system to ship coalShowcasing use cases to the businessSupply chain software solutions – building was easy, convincing users and allaying their fears was the big challenge to roll out the solution across 350 locations in IndiaDeveloped strong experience with ERP implementations leading to building of data warehouses, BI reporting and monitoring apps for execsExperience at Kantar with challenges in data preparation and processing, working with just CPU's, expensive cloud resourcesHelping apps scale, developing market research products to support the entire data life cycle from collection to dashboardsEncouraging POC's and learning with data techniques Approaching AI today – Bring Your Own AI to work, encourage usage, take risks and also take care of Data privacy, protection, governance & complianceData bias challenges for IndiaAdvice to young folks aspiring for a career in AI – discover different AI personas, understand business catalysts, use AI tech, drive adoption of AI, besides only aspiring to build/develop AIM.Tech BIT Messra, Greenbelt Six Sigma, Strategic IT Management (IIM Ahmedabad), Enterprise Architecture, Certified Process Professional, Certified Data ScientistWith over 30 years of technology leadership experience, Lekha has been a thought leader and mentor in driving digital transformation and process automation across end-to-end processes and analytics.As a CIO/CTO and a Strategic Leader, she has led technology strategy functions for multiple units in APAC and MENA, as a member of the Executive Committee of Kantar IMRB. Delivered technology products and solutions to global & local clients, transforming IT into a strategic business partner.Worked on cutting-edge Technology adoption and Innovation, including cloud, big data environments, data warehouses & data lakes, to drive business improvements. Expertise spans across IT Strategy development & execution, Product & Application management for large scale applications & products on mobility, e-commerce, business analytics, social text analytics, chatbots, and image analysis using AI/ML and deep learning algorithms. Has Architected enterprise platforms for analytics delivery across diverse domains – Supply chain management, Logistics, Warehousing and freight forwarding, Chemical consultancy, Civil contracting, Manufacturing, Market research, Media and digital research, Social media analytics, Digital marketing and EdTech & Job Tech.Achieved Process Excellence within multiple organization and setup measure to monitor business process and growth. Achieved IT security processes like ISO27001 across various organizations. Streamlined IT services delivery across APAC using ITIL processes, Agile methodology & CMMI framework emphasizing on service availability and performance measurement.Accreditations and Contributions:Awarded the “Innovation Leader” Award by World Innovation Congress, featured in CIO Magazine “Top 30 – Ones to watch”, CIO & Leader Magazine as “11 Most Powerful Women in Tech in India” and a few others. Case study published in CIO Decisions & Network Computing, Logistics Magazine, Dataquest, & CIO Magazine. Presented technology papers at the Market Research Society of India (MRSI) on new age Technologies and won awards on “Best Analytics product” & “Best E2E Process Automation”. Actively involved as a technology expert speaker on multiple tech forums and colleges, project guide, evaluator, mentor for data science & technology students.
In today's episode we have Chitra in conversation with Lekha Bajpai where she shares -Tech veteran of 30 plus yearsStarted her career in Calcutta with Deep Tech across many sectors like manufacturing, commercial apps, engineering aps and supply chainInspired by her father to study engineeringFirst project on inter machine communication protocols, the excitement of innovation Working on an experiment to build a control system to ship coalShowcasing use cases to the businessSupply chain software solutions - building was easy, convincing users and allaying their fears was the big challenge to roll out the solution across 350 locations in IndiaDeveloped strong experience with ERP implementations leading to building of data warehouses, BI reporting and monitoring apps for execsExperience at Kantar with challenges in data preparation and processing, working with just CPU's, expensive cloud resourcesHelping apps scale, developing market research products to support the entire data life cycle from collection to dashboardsEncouraging POC's and learning with data techniques Approaching AI today - Bring Your Own AI to work, encourage usage, take risks and also take care of Data privacy, protection, governance & complianceData bias challenges for IndiaAdvice to young folks aspiring for a career in AI - discover different AI personas, understand business catalysts, use AI tech, drive adoption of AI, besides only aspiring to build/develop AIM.Tech BIT Messra, Greenbelt Six Sigma, Strategic IT Management (IIM Ahmedabad), Enterprise Architecture, Certified Process Professional, Certified Data ScientistWith over 30 years of technology leadership experience, Lekha has been a thought leader and mentor in driving digital transformation and process automation across end-to-end processes and analytics.As a CIO/CTO and a Strategic Leader, she has led technology strategy functions for multiple units in APAC and MENA, as a member of the Executive Committee of Kantar IMRB. Delivered technology products and solutions to global & local clients, transforming IT into a strategic business partner.Worked on cutting-edge Technology adoption and Innovation, including cloud, big data environments, data warehouses & data lakes, to drive business improvements. Expertise spans across IT Strategy development & execution, Product & Application management for large scale applications & products on mobility, e-commerce, business analytics, social text analytics, chatbots, and image analysis using AI/ML and deep learning algorithms. Has Architected enterprise platforms for analytics delivery across diverse domains - Supply chain management, Logistics, Warehousing and freight forwarding, Chemical consultancy, Civil contracting, Manufacturing, Market research, Media and digital research, Social media analytics, Digital marketing and EdTech & Job Tech.Achieved Process Excellence within multiple organization and setup measure to monitor business process and growth. Achieved IT security processes like ISO27001 across various organizations. Streamlined IT services delivery across APAC using ITIL processes, Agile methodology & CMMI framework emphasizing on service availability and performance measurement.Accreditations and Contributions:Awarded the “Innovation Leader” Award by World Innovation Congress, featured in CIO Magazine “Top 30 - Ones to watch”, CIO & Leader Magazine as “11 Most Powerful Women in Tech in India” and a few others. Case study published in CIO Decisions & Network Computing, Logistics Magazine, Dataquest, & CIO Magazine. Presented technology papers at the Market Research Society of India (MRSI) on new age Technologies and won awards on “Best Analytics product” & “Best E2E Process Automation”. Actively involved as a technology expert speaker on multiple tech forums and colleges, project guide, evaluator, mentor for data science & technology students.
The demands on IT leaders have never been greater. You're expected to be technically brilliant while also leading your teams through constant change and disruption. But what happens when your “superhero” drive to do more, learn more, and be more starts to work against you? As Michael Pompey, Chief Information and Transformation Officer for the Girl Scouts of Eastern Pennsylvania, shares in a recent podcast interview, many IT leaders fall into the trap of believing that “more is more.” They push themselves to the limit, taking on every challenge and striving for perfection. While this drive can lead to early success, it can also become a recipe for burnout and stagnation. Read the full blog post here: https://thechangearchitects.com/it-leadership-growth-mindset-with-michael-pompey/ About Michael Pompey: Michael is a seasoned technology executive with over two decades of experience driving innovation and transformation in mission-driven organizations. Currently serving as the Chief Information and Transformation Officer for the Girl Scouts of Eastern Pennsylvania, he leads the organization's technology strategy, overseeing the assessment and expansion of its digital capabilities to support growth in existing and new markets, with the ultimate aim of reaching all girls in the region. Michael's career in technology began in the field of Juvenile Justice, where as a probation officer, he identified critical gaps in data management. By developing applications to track and forecast social and offender data, he demonstrated the transformative power of technology in improving case management and youth outcomes. This experience ignited his passion for leveraging data and technology to serve youth-focused nonprofits, propelling him into leadership roles across various mission-driven organizations. With a unique blend of expertise in both nonprofit and technology sectors, Michael has continually refined his skills to drive digital transformation in organizations dedicated to youth development. His academic foundation from the University of South Florida, combined with professional certifications from Microsoft, TBM, ITIL, and other leading technology providers, have equipped him to navigate the complexities of the digital age. Highly regarded for his thought leadership, Michael has served on advisory boards, including the Philadelphia Society for Information Management (SIM) Council, the CIO Forum Executive Council, and the Black Data Processing Associates (BDPA). His insights have been featured in prominent publications such as *CIO Magazine* and the *Business Intelligence Journal*. Outside of his professional endeavors, Michael is a dedicated family man and proud father of two teenage boys, who continually inspire his passion for technology and its impact on the next generation.
In this episode Derek Wellington Johnson discusses the importance of vision, strategy, and execution in business and shares insights from his books, 'The Wisdom of Leaders' and 'The Strategic Sales Leader.' Marcus and Derek's conversation covers the gap between theory and action, the significance of congruency between words and actions, and the evolving landscape of sales and leadership. Derek emphasizes the importance of creating transformational relationships over transactional ones and the critical role of integrity in sales. The discussion also delves into human psychology, cognitive load, and the necessity of periodic stillness to sharpen one's mental edge. Episode Highlights: 06:54 Misconceptions in Sales Tactics 11:39 The Three-Legged Stool of Business Success 20:54 The OODA Loop and Business Strategy 24:57 The Rise of a Pizza Empire 29:40 Reducing Friction in Sales Processes 30:44 The Importance of Cognitive Load Management 39:04 The Role of Integrity in Sales 40:12 Navigating the Modern Sales Landscape Derek Wellington Johnson brings a rich legacy of leadership, strategic insight, and tech expertise. With his father having served under General Patton in WWII, Derek's foundation in strategy runs deep. As a military veteran and seasoned leader in the tech and startup worlds, he has over 20 years of sales leadership experience. Mentored by Brian Tracy, he's led sales teams for established firms and cutting-edge startups alike. A recognized expert, Derek has been featured in top publications like Inc. Magazine and CIO Magazine and serves on UC Riverside's advisory board, guiding leaders in transformative, disruptive leadership. Find his books here: https://www.amazon.com/stores/author/B0CPHZ71J2/allbooks?ingress=0&visitId=4b65357d-764f-4f94-94a5-962e371b7d5a Learn more about the gift of Adversity and my mission to help my fellow humans create a better world by heading to www.marcusaureliusanderson.com. There you can take action by joining my ANV inner circle to get exclusive content and information. See omnystudio.com/listener for privacy information.
Level up your industry language by visiting www.riskeducation.org/insurtech to learn about a brand new self-paced course developed with BrokerTech Ventures: Introduction To Insurance for Insurtech Professionals. Douglas Ver Mulm is currently the Chief Executive Officer at Turris, a financial infrastructure platform for the insurance industry. Prior to this, Douglas was the Co-Founder & CEO at Stable Insurance, focusing on distribution and analytics for insurance in the shared/on-demand economy. With a background in law and economics/finance, Douglas has also served as a Volunteer Executive Director at InsurTech Association and as a Lead Mentor at Founders Network. Garrett Droege, CIC, CPCU, CLCS, CBIA, CWCA, CRIS serves as Senior Vice President and Director of Innovation and Digital Risk Practice Leader at IMA Financial. His role oversees IMA's national focus in the technology, and digital risk verticals (collectively called the Advanced Industries Specialty). He also co-manages IMA Labs, IMA's insurtech innovation, investment, and strategy with BrokerTech Ventures. Additionally, he is part of the founding team of IMA's web3Labs initiative and helped IMA become the first broker to build an insurance and risk management facility in the metaverse and issue the industry's first “proof of coverage” via blockchain/NFT. He serves on the Crypto.Chicks NFT Advisory Board and consults with several other NFT projects.Prior to his current role, he served as CEO/Executive Director of TechAssure Association, Inc., an international consortium of insurance agents/brokers specializing in technology-related risks. Garrett's expertise includes Errors & Omissions, Cyber, and Technology Risk Management. Additionally, he is a brokerage technology specialist – focused on InsurTech, AMS/BMS/CRM platforms, data mining, and client journey tech stack development. Garrett has designed complex insurance and risk management programs for some of the most sophisticated and diverse tech businesses in the country. These include firms in info tech, medical technology, telecommunications, new media and all types of digital risk and blockchain. Garrett is an alumnus of University of North Carolina at Wilmington and The Hartford School of Insurance. He was named to the Charlotte Business Journal's 40 Under Forty list and Insurance Business America's Young Guns of Insurance list. Garrett is routinely featured in national publications and media productions, including NPR's All Things Considered. He holds the esteemed Chartered Property Casualty Underwriter (CPCU) and Certified Insurance Counselor (CIC) industry designations, among others. He has been a featured keynote speaker for numerous organizations, including: Federal Bureau of Investigation, National Public Radio, CIO Magazine, Society of CPCU, Insurance Innovators, FinTech Association of Hong Kong, Net Diligence, Healthcare Information & Management Systems Society (HIMSS), Information Systems Audit and Control Association (ISACA), North Carolina Technology Association, Texas Blockchain Council and many more. Droege has been named three times to the Hot 100 List – a group of the top 100 insurance professionals that have “moved the industry forward” over the past 12 months. Garrett also serves as an advisor and mentor to several technology startup companies and has extensive relationships with global accelerator programs and investors. He is a frequent guest on business podcasts including: “The Insurance Guys”, Lowenstein Sandler's “Don't Take No For An Answer,” “InsurTech Geek Podcast,” “Beyond Insurance,” “A.I. Wisdom,” “The Insurance Coffeehouse,” has context menu Focusing exclusively on risk management and insurance professional development, the Risk & Insurance Education Alliance provides a practical advantage at every career stage, positioning our participants and their clients for confidence and success.
In this talk, Douglas emphasizes that data, when treated as a valuable asset rather than a byproduct, can drive immense value for organizations. Data's unique qualities—its ability to be used repeatedly without depletion and to generate more data—can transform businesses, especially when leveraged strategically through innovative technologies and proper asset management. Douglas advocates for organizations to move beyond just reporting and compliance, and instead focus on using data to generate actionable insights that improve outcomes and create new value streams.Originator of the "3 Vs" of big data: Volume, Velocity, and Variety. Douglas LaneyAdvisor. Speaker. Author. Instructor.https://www.douglasblaney.com/Doug Laney is a best-selling author and recognized authority on data and analytics strategy. He advises senior IT, business and data leaders on data monetization and valuation, data management and governance, external data strategies, analytics best practices, and establishing data and analytics organizations. Doug's book, Infonomics: How to Monetize, Manage, and Measure Information for Competitive Advantage, was selected by CIO Magazine as the “Must-Read Book of the Year” and a “Top 5 Books for Business Leaders and Tech Innovators.”Currently, the Data & Analytics Strategy Innovation Fellow with the consulting firm West Monroe, Doug previously held the position of Distinguished Analyst with Gartner's Chief Data Officer research and advisory team and was a three-time Gartner annual thought leadership award recipient.In addition, Doug launched and managed the Deloitte Analytics Institute, is a Forbes contributing writer and has been published in the Wall Street Journal and the Financial Times among other journals. Doug has guest-lectured at major business schools around the world and is a visiting professor with the University of Illinois Gies College of Business where he teaches Infonomics and Business Analytics Executive Overview courses, which also are available online via Coursera.He also co-chairs the annual MIT CDO/IQ Symposium, is a visiting professor at Carnegie Mellon University's Heinz College, is a member of the World Economic Forum's data exchange initiative, a member of the American Economic Association, and sits on various technology company advisory boards.Follow and connect with Doug via Twitter @Doug_Laney and LinkedIn. #infonomicsSubscribe to our podcast, and leave a reviewConnect with us on Instagram, FaceBook, Twitter , and LinkedInhttps://eima-inc.com/lets-talk-small-data@letstalksmalldatapodMusic credit: Yung Kartz
Survey finds 1 in 10 organizations haven't begun migration process, while POTS lines remain present in companies where migration is underway Migration option can be an upgrade “We found that 90% of enterprise customers are already moving towards some sort of POTS replacement,” says Clinton Fitch of Ooma. “They either have a plan in place or they're doing pilots or something along those lines. What that means, though, is that 10% of those being surveyed had no plan. And it really is now a rush to get it done.” Clinton shares with us the finding of a recent survey they conducted with Foundry. Foundry is the parent company of CIO Magazine. Ooma has been on the frontlines of the migration process for two decades. Today, Ooma offers AirDial, a device that meets the needs of customers with POTS lines in places such as elevators. The traditional connectivity of POTS remains a requirement in these locations, but the intentional sunset of POTS lines means that many organizations are faced with uncharted territory. They must meet regulatory requirements to offer POTS functionality, in a a post-POTS environment. “We're seeing customers that are seeing anywhere from three to 800% bill increases month over month,” adds Clinton. The obligations that governed POTS, are gone or are going. In some cases, organizations have only discovered their immediate need to get on top of migration because their critical POTS lines have simply been shut down. This can now occur without warning or notification. In many localities, a disruption would place the building or facility as being non-compliant. A company retrofitting a building might discover that even occupancy might be held up there's nothing to replace the previous points that had POTS services. Life-safety systems are covered by regulations – such as NFPA 72 for fire alarms and ASME A17.1 for elevator phones – that have specific requirements for POTS replacement, such as making sure the device uses a private network rather than sending data over the public internet. Not all POTS replacement devices are compliant. We learn that the survey found that people are hoping to not only remain in compliance, and avoid price surges, they also hope to find solutions that integrate with the rest of their technology stack. In this podcast we learn that Ooma AirDial, meets compliance requirements, offers full integration, with an upgrade. “With AirDial, we've built in a lot of technology into this, and we've built in a lot of notifications as well. Customers will know if something's going on with that device, or they know if a device has gone offline, or if it's gone on battery power, if you've lost power, for example, wherever the device sits. But you can also get notifications on if a call happens.” Ooma offers help, advice and resources finding out the status of these needs across the organization. Ooma suggests and can help with an audit of the phone lines, as a first step in mapping out the migration process. Visit www.ooma.com/airdial
Welcome to another episode of the Career by Design podcast, where we delve into the intricacies of women's leadership and career advancement. In this episode, Prerika Agarwal is joined by Nishta Jain, a technology leader at a prominent pharmaceutical company and a distinguished figure in healthcare tech leadership. Nishta has been featured in CIO Magazine and Silicon Valley Leaders. The Importance of Emotional Intelligence (EQ): Nishta discusses her journey from India to the U.S. for her master's at Georgetown, highlighting the pivotal role EQ has played in her career. She shares how adapting to a new culture emphasized the need for EQ alongside IQ to succeed in diverse environments. Career and Resilience: Insights into Nishta's approach to navigating career challenges, including moving from action-oriented tasks to understanding the pace and emotional needs of her organization. The significance of building emotional and mental resilience through personal experiences and professional setbacks. Blueprint for Advancing in Leadership: Nishta shares a detailed playbook on leveraging emotional intelligence for career advancement, including mindset shifts and strategic networking. The importance of visibility, personal branding, and active participation in employee resource groups and industry conferences to build a robust professional network. Advocating for Gender Parity: Discussion on the global gender gap in leadership and specific challenges faced by Asian women in corporate America. Strategies for women to empower themselves and accelerate their career trajectories despite systemic barriers.
In the latest episode of #IMM, Madison and Luca speak with Grant Gross, Senior Writer at CIO Magazine.
Guest Bio: Mark Schwartz joined AWS as an Enterprise Strategist and Evangelist in July 2017. In this role, Mark works with enterprise technology executives to share experiences and strategies for how the cloud can help them increase speed and agility while devoting more of their resources to their customers. Mark has extensive experience as an IT leader in the government, private sector, and the nonprofit world, and with organizations ranging from startup to large. Prior to joining AWS, he was CIO of US Citizenship and Immigration Services (in the Department of Homeland Security), where he led a large digital transformation effort, moving the agency to the cloud, introducing and refining DevOps and Agile techniques, and adopting user-centric design approaches. From his work at USCIS, he developed a reputation for leading transformation in organizations that are resistant to change, obsessed with security, subject to considerable regulation and oversight, and deeply bureaucratic. Before USCIS, Mark was CIO of Intrax Cultural Exchange, a leader in global youth exchange programs, and CEO of a software company. Mark is the author of The Art of Business Value , A Seat at the Table: IT Leadership in the Age of Agility, War, Peace and IT and The Delicate Art of Bureaucracy. Mark speaks at conferences internationally on such subjects as DevOps, Leading Change, Driving Innovation in IT, and Managing Agility in Bureaucratic Organizations. He has been recognized as a Computerworld Premier IT Leader and received awards for Leadership in Technology Innovation, the Federal 100 IT Leaders, and a CIO Magazine 100 award. Mark has both a BS and MA degree from Yale University, and an MBA from Wharton. Social Media/ Website: Mark's LinkedIn Profile: https://www.linkedin.com/in/innovativecio Mark's AWS Executive Insights page with links to all his blogs posts and books https://aws.amazon.com/ar/executive-insights/enterprise-strategists/mark-schwartz/ Books/ Resources: The Delicate Art of Bureaucracy: Digital Transformation with the Monkey, the Razor and the Sumo Wrestler by Mark Schwartz https://www.amazon.co.uk/Delicate-Art-Bureaucracy-Transformation-Wrestler-ebook/dp/B086XM4WCK/ The Art of Business Value by Mark Schwartz https://www.amazon.co.uk/Art-Business-Value-Mark-Schwartz/dp/1942788045 A Seat at the Table: IT Leadership in the Age of Agility by Mark Schwartz https://www.amazon.co.uk/Seat-Table-Leadership-Age-Agility/dp/1942788118/ War, Peace and IT: Business Leadership, Technology, and Success in the Digital Age by Mark Schwartz https://www.amazon.co.uk/War-Peace-Business-Leadership-Technology/dp/1942788711 Reaching Cloud Velocity: A Leader's Guide to Success in the AWS Cloud by Jonathan Allen et al https://www.amazon.co.uk/Reaching-Cloud-Velocity-Leaders-Success/dp/B086PTDP51 Ahead in the Cloud: Best Practices for Navigating the Future of Enterprise IT by Stephen Orban https://www.amazon.co.uk/Ahead-Cloud-Practices-Navigating-Enterprise-ebook/dp/B07BYQTGJ7 Engineers of Victory: The Problem Solvers Who Turned the Tide in the Second World War by Paul Kennedy https://www.amazon.co.uk/Engineers-Victory-Problem-Solvers-Turned-ebook/dp/B00ADNPCC0 The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win by Gene Kim https://www.amazon.co.uk/Phoenix-Project-Devops-Helping-Business/dp/1942788290/ The Unicorn Project: A Novel about Developers, Digital Disruption, and Thriving in the Age of Data by Gene Kim https://www.amazon.co.uk/Unicorn-Project-Disruption-Redshirts-Overthrowing/dp/1942788762 Interview Transcript Ula Ojiaku: Mark, thank you so much for making the time for this conversation. Mark Schwartz: Thank you, my pleasure. Ula Ojiaku: Great. Now let's start with you know, the question I usually ask my guests: who's Mark? What makes him tick? Mark Schwartz: And they can answer that question. It's not a hard one. where to start? Um, you know, I always enjoy my work. That's a thing about me. I like to think that people have fun working with me because I tend to laugh a lot. And even you know, when the work is boring, I find ways to make it interesting. I just enjoy doing things and accomplishing things. I think if we're going to talk about my books, and some of the things I've done later, an important thing to realize is that, I started out, you know, when I went, when I was in high school, when I went to college, I was pretty sure I wanted to study computer science and get involved with these computer things. But when I was actually studying, I realized there were all these other interesting areas, I'm just, you know, endlessly curious. And so, I wound up studying all kinds of other things, in addition. And the result was that when I finished college, I decided to go to graduate school in philosophy. And I spent a few years getting a master's degree in philosophy. And the fact that I'm curious about so many things and read so many different things, I think it enters into a lot of what I do. I like to pull analogies from non-IT related fields and, and, and I'll call upon all the things I've learned in all sorts of different areas, as I'm writing and speaking and working. Ula Ojiaku: It shines through in your book, definitely. Mark Schwartz: Yes, I think it does. That's partly an explanation for what you see in my books. I think, um, you know, I sometimes say that I have trouble reading business books generally. Because I kind of find them boring. They tend to make the same point over and over again, and to be very just so one directional, you know, just on the same subject, and it's a little bit odd because in every other subject, the books tend to refer to other books in other fields and there's this extra dimension and that helps you understand what the author is getting at. But in business books, they, you know, aside from having a quote now and then from a famous leader or something, they don't tend to do that, they don't, they don't sort of call upon the whole history of literature and writing. And so, I have a little bit of fun in writing my books in trying to see if I can add an extra dimension just by reference and by bringing in other things that are a little bit orthogonal to the subject matter. Ula Ojiaku: And that kind of, you know, brings home the point that life isn't black and white. It's actually a complex or a complex kind of, you know, maze and of different disciplines, different ideologies and different viewpoints that make it what it is really. Mark Schwartz: Yeah well, of course, that was part of the fun of my recent book on Bureaucracy. You know, because I know we all, we want to throw up when we encounter bureaucracy, you know, it disturbs us in so many ways. And one of the things I wanted to say in the book is, well, actually bureaucracy is all around you all the time in unexpected places and it usually doesn't drive you crazy, actually. Yeah... Ula Ojiaku: Well, I have a lot of questions for you on your book, The Delicate Art of Bureaucracy, which is a catchy, catchy title on its own, very clever. But before we get to that, what do you do when you're not working? I know, you said you love work and you've also said that you're curious about so many things, which means that you read broadly - that's my interpretation. So, what do you do when you're not ‘working'? Mark Schwartz: Yes, I read broadly, is one thing. In the past, I played the guitar a lot. And I don't quite as much lately. I don't know why, you know, I'll start doing it again. I'm sure at some point. But while I was living in San Francisco, I was actually playing in bars and coffee shops, I have a singer, who I performed with. Ula Ojiaku: Really? Wow! Mark Schwartz: And that was really fun. And then the other thing I do is travel, I've really traveled a lot. And, yeah, there was one period in my life where for about five years, I was bumming around the world with a backpack with you know, occasional returns to the States to work a little bit and make some money and then go traveling again. So, one of the joys of my current job is that, I get to do a lot of traveling to interesting places. Ula Ojiaku: So, where would you say is your ideal getaway destination? Mark Schwartz: Oh, let's see. I'm a big fan of Brazil. That, I have good friends there and it's really nice to see them and the atmosphere is always kind of fun there. Ula Ojiaku: Okay. Mark Schwartz: I don't know what I've discovered so many places around the world that I've really loved being. I lived in Japan for a year and that is a place that I love to go to, especially for the food. Yeah, I like good food. But I don't know I've found so many places that made me feel like I'd like to spend more time there. And of course, you can't really spend more time everywhere. Ula Ojiaku: Interesting. So, let's, let's go to your book, “The Art of Delicate Bureaucracy”. What was the inspiration behind that book? Mark Schwartz: Well, for all of my books, before I wrote, before I wrote them, I was thinking, ‘why hasn't anybody else written a book on this topic?' People don't write books on bureaucracy, at least not, you know, popular books, there are academic books on bureaucracy. And the same thing happened to me with my first book, “The Art of Business Value”, where I said to myself, we keep talking about business value in the IT world, like, is it obvious what it means? You know, what, why isn't anybody writing a book about what business value means? So, bureaucracy is one of those things. I have a lot of experience with it first of all, I was a CIO in a government agency. But it turns out, it's not just the government, whenever I tell people about my government experience, when I speak at a conference, people come up to me afterwards and say, ‘Oh, my company's just like that. I work for a financial services company; we have lots of bureaucracy'. And I work with a lot of people who are trying to pull off some sort of digital transformation, which is change on a big scale, that's changing traditional organizations on a big scale. And bureaucracy is always in their way because bureaucracy tends to resist change; it strongly tends to resist change. So, if you're doing a big change, then you're probably going to come up against it. So, I thought maybe with my experience as a bureaucrat, or at least experience in the big bureaucracy, I could give some pointers to people who are trying to cause big change, and yet are facing bureaucratic obstacles. And I can't imagine that there's any organization, at least any large organization that does not have bureaucratic obstacles to digital transformation. So, that got me started on it. And then as I started to think about bureaucracy and research it, I realized this is actually a really interesting topic. Ula Ojiaku: You had an interesting introduction to the book. You said, “we are bureaucrats all.” Why that claim, you actually were saying, everyone is a bureaucrat, and I know you made a statement that's similar to that earlier on in this conversation - why? Mark Schwartz: Well, of course, I have to define in the book, what I mean by bureaucracy and all that. And I follow the generally what's accepted as the academic definition. It mostly comes from the sociologist Max Vabre, who is writing around 1920. And, and he talks a lot about bureaucracy, and it's fairly complicated, but I simplify it in the book. Basically, what it comes down to is a bureaucracy is a way of organizing socially, that has rigid formal roles for people and rigid formal rules. And that's the essence of it. You know, bureaucracy, there are rules and they have to be applied uniformly to everybody. And there's a division of labor and you know, a hierarchy. So, it has rigid roles of people who have to sign off on things and approve things. So, with that is the definition. I think it, it connects with the very human tendency to try to structure things and constantly improve them and optimize them. So, if you find a good way of doing something, you tend to turn it into a rule, you know, this is the way it should be done from now on. Ula Ojiaku: Best practice! Mark Schwartz: It's the best practice. Yeah, yeah, exactly. And also, we, in, social organization, we'd like people to be accountable or responsible for things. And we know that you can't hold somebody accountable unless they have authority to perform their role. So, when you put those things together, it's very natural for us to set up these organizational systems, where we assign roles to people, and give them authority, and we make rules that encapsulate the best way to do things. And, essentially, that's bureaucracy. So, bureaucracy, I find, is everywhere around us in one form or another. But it doesn't drive us crazy most of the time, so we don't notice it. Ula Ojiaku: Maybe if it's serving us, then we wouldn't notice it. But… Mark Schwartz: It does serve. And if you look at the cases where it does drive us crazy, they have certain things in common. And in the book, I say there are three characteristics that bureaucracies often take on which they don't need to, it's not part of the definition of bureaucracy, but they often take on these characteristics. And it's those three characteristics that are what drive us crazy. And so, the goal, ultimately is to eliminate those three characteristics or turn them into something else. Ula Ojiaku: I know that the listeners would be curious to know what the three characteristics of bureaucracy that drive us crazy are? Is that so or should I just tell them go buy the book? Mark Schwartz: Yeah, go buy the book! Well, let me tell you the three characteristics, and also their opposite, which is what we really want. So, the first characteristic that drives us crazy, I think, is that bureaucracies tend to be bloated instead of lean, that would be the opposite in my view. There's no reason why a bureaucracy has to be bloated and wasteful. It could be lean, but it's one of those things that bureaucracy tends to become. So that's the first one. The second one is that bureaucracies tend to petrify, as opposed to learning. So, when I say petrifies, I mean that the rules and the bureaucracy don't change, or don't change as often as they should, or don't change continuously, which is really what rules should do. Now, that's not necessarily a characteristic of bureaucracy, but the definition, the definition says the rules have to be applied rigorously. You know, once you have a rule, everybody has to follow it. But it doesn't say that the rules have to stay the same forever, they can change. The opposite of a petrified bureaucracy is a learning bureaucracy, where the rules are constantly adjusted, based on what the people in the organization learn. And there are plenty of good examples of learning bureaucracies out there. And your goal is to transform the one into the other, the petrified into the learning. The third is, bureaucracies tend to be coercive, rather than enabling. Coercive, meaning that they're there to control employee behavior, to force employees to behave in ways that otherwise they wouldn't want to. They tend to be ‘no' saying, they say ‘no', a lot. Your bureaucracy for your expense reporting policy in your company probably says, ‘no that expense is no good because X Y and Z.' There are plenty of examples of enabling bureaucracies, where the point is not to stop you from doing things or force you to do something you don't want to. But the bureaucracy provides a support structure, provide best practices, as you said, that help you do your job well. And there's no reason why bureaucracies can't do that. So, the three bad characteristics are bloat, coercion, and petrify. Ula Ojiaku: Okay, nice. So, it sounds like the way you've described bureaucracy, when you look at it from a positive slant, would it be the same thing as guardrails, putting guardrails in place, or giving people the right degree of freedom? Mark Schwartz: Yeah, that's exactly the idea. What I find is that guardrails and automation are ways of implementing bureaucracy, that lead to those three good characteristics rather than the bad ones. Let's say in software development, in DevOps, for example, it's a good idea to put guardrails, security guardrails, for example, around what people can do, and automated security tests and things like that. Because then the developers or the DevOps teams, they can go charging ahead full speed, knowing that they can't do anything wrong, you know, because the guardrails are there. And they get immediate feedback, if they do something that's going to put them outside the guardrails and they can just immediately fix it. So, it's very empowering for them, lets them move fast. And it also gets rid of that coercive element of you know, I write some code and then somebody comes in afterwards and says, ‘no, you can't deploy that'. That's annoying. Instead, I can run the security tests myself, as a developer, see if there's anything that's problematic, fix it right away if I want to, so it's all under my control. But the end result is still the same. The bureaucracy is still there. It's just automated and implemented as guardrails. Ula Ojiaku: It's enabling, like you said before, instead of hindering. Mark Schwartz: And it's lean, because it's very inefficient and wasteful, if you write some code, and then at the very end of the development process, somebody finds a security flaw. And now you have to remember what you were doing. And, you know, go back and relearn your code and make changes then, so that's wasteful, as opposed to lean. It's coercive, as opposed to enabling. And if you're good at doing these things, then you keep updating your guardrails and your security tests based on new security threats you learn about or new policies or whatever. So, you make a learning bureaucracy as well. Ula Ojiaku: Interesting. In the book as well, you said you want us to be calm, chaos monkeys, knights of Ockham, lean sumo wrestlers, very interesting oxymoron there. And you know, black belt experts, could you tell us more about those terms? Why did you use those terms? Mark Schwartz: Because they made me laugh of course. Ula Ojiaku: Well, they made me laugh too. Mark Schwartz: So, I thought about what I learned about coping with bureaucracy, especially in my government job, but also from reading and from talking to other people. And I realized I had about, you know, 30 techniques for coping with bureaucracy, I call them plays. And I just grabbed those 30 techniques, but I thought about it, and I realized they divided into three. And the three, I could sort of associate with a personality, almost. You know, that these 10 plays are associated with this personality, these 10 plays are associated with this one. And I came up with these three personalities that I thought describe those plays. And the three personalities are the monkey, and the razor, and the sumo wrestler. And, you know, I think, I could stop right there, because it's probably obvious why I associate those with these plays, but I will go a little further. Ula Ojiaku: Please… Mark Schwartz: So, I realized that some of the things we did, the ones that I call the plays of the monkey, the way of the monkey, those things had to do with provoking. You know, monkeys are mischievous, provocative, and sometimes annoying. And a bunch of the techniques had to do with trying to be provocative. And the razor and I'll give you some examples in a minute. The razor, to me is all about being lean. It's about trimming away waste. And it also refers to the philosophical principle of Ockham's razor. Ockham was a medieval philosopher, right, William of Ockham. And he's generally credited with an idea that something like if you have a choice between a simple explanation, and a complicated explanation, you should prefer the simple one. That's not really what he said. But that's, that's what most people associated with him. That's the principle of Ockham's razor. And, and so it's called a principle of ontological parsimony, meaning, you shouldn't presuppose the existence of more things than you need to, in order to explain something. So, you know, don't make up nymphs. And you know, I don't know, water dryads and whatever's to explain something that you can equally just explain through simple physical laws. Ula Ojiaku: Just saying, 'keep it simple...' Mark Schwartz: Yeah, keep it simple, in a way, right? So that's called the principle of ontological parsimony. And I said, there's a similar principle of bureaucratic parsimony, which says that if you're trying to implement a control, and you can do it in a simple way, or you could do it in a really complicated way, do it a simple way. And so, it's a principle of leanness because I find that bureaucracies, when they get bloated, they have these really complicated wasteful ways of doing something that they could they could accomplish exactly the same thing, but in a simpler way. So that's the razor. And then a sumo wrestler. Well, Sumo is the sport where, you know, two massive people sort of bang into each other, right? And the goal is you want to push your opponent out of the ring, or you want to make them fall and touch the ground with something other than their feet. And if you can do either of those things, you win. So, if you're a big massive person and you're trying to accomplish those things, you might think that the best thing to do is charge your opponent and push really hard. But if your opponent then just either dodges or just is soft and lets you push, well, you're probably going to go flying out of the ring, right? So, one of the principles in Sumo is you want to use your opponent's strength against them. And if they push hard, now, go ahead, give them a little pull. And, you know, let them push even harder. And I realized that some of these techniques for overcoming bureaucracy have to do with using bureaucracy actually, on your side, you know, the using the strength of bureaucracy against it. So that's why the sumo wrestler. So, I'll give you examples now on each one, now that I've described my three personalities. So, the monkey does what is sometimes referred to as provoking and inspecting or provoking and observing, in parallel with the Agile principle of inspect and adapt. So, provoke and observe, what the monkey does is try something that's probably outside the rules, or at least is, you know, a borderline and watches what happens. So, an example where we use this is that we have these rules in Homeland Security that essentially said, if you were going to do an IT project, you have to produce 87 documents. And each document had a template, and you have to fill in each section of the template. And these documents would run to hundreds of pages. And so, using the persona of the monkey, let's say, we started to turn in these documents. But in each section of the template, we just wrote a one sentence, one sentence answer, you know, we're very short answer instead of writing pages and pages. And we wanted to see what would happen if we did that, because there was no rule that said, it had to be a really long answer. And eventually, we started to provoke even more, we just left out sections that we thought didn't make any sense for what we were doing. And all of this was unprecedented, you know, it caused a lot of fear. It turned out, and this sometimes happens, that the enforcers of this policy, they were happy when they said, “We've never wanted anybody to write these really long answers to these things, we have to read them. And you know, the intention wasn't to slow people down. As long as you're giving us the right information. That's all we need.” So, in this case, provoking just it turned out that we could defeat a bunch of bureaucracy there, we could, we could make things a lot leaner because nobody objected. But sometimes people do object. And if they do, then you learn exactly what the resistance is, who it is, is resisting, and that gives you valuable information, when you're trying to figure out how to overcome it. So that's the monkey. You know, let's try something a little playful and mischievous, and see what happens. The razor, well, that one follows also on my 87 documents, because we then set up an alternative way of doing things that had only 15 documents. And where there had been 13 gate reviews required for each project. We reduced it to two. And so, all we did, you know, we just used our little razor to trim away all the excess stuff that was in the bureaucratic requirements. And then we showed people that those 15 documents and those two gate reviews accomplished exactly the same thing as the 87 documents and the 13 gate reviews. That's the principle of the razor, that's how the razor works. The sumo wrestler, also a favorite of mine. So, we were trying to convince the bureaucracy to let us do DevOps and to be agile, and it was resisting. And people kept pointing to a policy that said, you can't do these things. And so, we wrote our own policy. And it was a very good bureaucratic policy looked exactly like every bureaucratic document out there. But it essentially said you must use DevOps and you must be agile on it, you know, it set up a perfect bureaucracy around that it's set up ways of checking to make sure everybody was using DevOps. And the theory behind it was the auditors when they came to audit us and said we were being naughty because we were doing DevOps. Their argument was we looked at the policy and we looked at what you're doing, and they were different. And that's the way auditing works. That was the, you know, GAO, the Government Accountability Office, and the Inspector General and all that. So, we figured if we had a policy that said you must do DevOps, and they audited us, well, they would actually be enforcing the policy, you know, they'd be criticizing any part of the organization that was not using DevOps and I thought that's great. So, this is how you use the strength of the bureaucracy against the bureaucracy or not really, against even, you know, it's perfectly good, perfect… Ula Ojiaku: To help the bureaucracy yeah, to help them to improve, improve the organization. But thinking about the monkey though, being provocative and mischievous, do you think that there has to be an element of you know, relationship and trust in place first, before… you can't just you know… you're new, and you've just gotten through the door and you start being a monkey… you probably will be taken back to wherever you came from! What do you think? Mark Schwartz: Well, it helps if you're giggling while you do it. But you know, I think the goal here is to figure out the right levers that are going to move things. And sometimes you do have to push a little bit hard, you know, you do need to take people out of their comfort zone. Usually, you want to do these things in a way that takes into account people's feelings, and you know, is likely to move them in the right direction, rather than making them dig in their heels. But I'll give you a couple of examples of Monkey tactics that are less comfortable for people. One is simply, you know, there's a status quo bias. It's a known, well-known cognitive bias; people tend to prefer the status quo or look the other way about it's failings and stuff. So often, when you're trying to make a change, people say, we're fine the way we are, you know, everything's okay. So, one of the things the monkey tries to do is, is to make it clear that the status quo is not acceptable, you know, to show people that it actually if they think about it, it's no good. And so, for example, when we decided to move to the cloud, instead of working in our DHS data center, people said - of course at the time it was a big concern, ‘was the cloud secure enough?' And in the persona of the monkey, the right response is, ‘are we secure enough now?' You know, ‘don't you realize that we're not happy with our security posture today?' ‘It's not like, the cloud has proved itself. I mean, we have to compare our security in the cloud versus our security in the data center. And yes, I'm very sure it'll be better in the cloud and here's why…' But you can't start from the assumption that you are fine right now. In general, when we're talking about the cloud, that's the situation. Companies are using their own data centers. And it's like, you know, we have to teach them that they can do better in the cloud. But the truth is that they're not happy in their own data centers, if they think about it, right? There are security issues, there are performance issues, there are cost issues. And they're aware of those issues, right, they just look the other way. And because they're comfortable with the status quo, so the monkey has to sort of shake people up and say, ‘It's not okay, what you're doing now!' Another example, and this is really harsh, and I wouldn't use it in most cases. But let's say that this was in Homeland Security. Let's say that Homeland Security is enforcing a very bureaucratic process that results in IT projects, taking five years instead of six months. And let's say, you know, the process is there on paper, the rules say, ‘Do this', the people are interpreting the rules in a way that makes things take five years. Sometimes, the monkey has to go to somebody who's in their way and say, ‘We are in the Department of Homeland Security, this IT project is going to make people more secure in the homeland. Are you comfortable with the fact that you are preventing people from being more secure for the next four and a half years, when we could…' You know, it's a matter of personalizing it. And that sometimes is what's necessary to get people to start thinking creatively about how they can change the bureaucracy. You know, ‘I hate to say it, but you're a murderer', you know, essentially is the message. It's a monkey message. And like I said, you know, it's not the preferred way to go about doing things. But if you have to, I mean, the lives of people are at stake, and you've got to find a way to get there. Ula Ojiaku: So how can leaders because your book, The Art of Business Value, in your book, you said that “leaders create the language of the organization, and they set up incentives and define value in a way that elicits desired outcomes.” So, in essence, I understand that statement to mean that leaders set the tone, and you know, kind of create the environment for things to happen. So, how can leaders implement or apply bureaucracy in a way that enables an organization where, before it was seen as a hindrance, how can they do this? Mark Schwartz: My thought process was, if we all agree, we're gonna try to maximize business value? How do we know what we mean by it? And I realized, a lot of Agile people, you know, people in our Agile and DevOps community, were being a little bit lazy. You know, they were thinking, ‘Oh, business value, you know, it's returns on investment, or, you know, it's up to the business (to define) what's business value.' The tech people just, you know, do the work of providing a solution. And to me, that's too lazy. If you're going to be agile, be it you have to be more proactive about making sure you're delivering business value. So, you have to understand what it means. You have to actually do the work of, you know, figuring out what it means. And what it means is not at all obvious. And, you know, you might think it has something to do with return on investment or shareholder value or something like that. But when you really closely examine it, that is not the right way to define it, when it comes to deciding what its efforts to prioritize and all that that's, you know, the case that the book makes, and I explain why that's true. Instead, I say you have to think of business value within the context of the business's strategy and its objectives as a business. There's no like, abstract, this has more business value than this because we calculated an ROI or something like that, that doesn't work reprioritizing. It's always asked within the context of a particular business strategy. And the business strategy is a direction from leadership. There might be input from everybody else, but ultimately, you have leaders in the organization who are deciding what the strategic objectives are. So, for example, if you are a traditional bank, or traditional financial services company, and you look around you and you see there are all these new FinTech companies that are disrupting the industry, and you're worried, well there are a lot of different ways you can respond to those disruptive FinTechs. And how you're going to choose to respond depends on your preferences, it depends on the situation of your company, in the industry, the history of your company, all of those things. But of the many ways you can respond to that disruption, you're going to choose one as the leader of your enterprise. Well, what adds business value is whatever supports that direction you choose to go. You can't think of business value outside of that direction, you know. That's the case that I make. So, leaders don't just set the tone and the culture there, they're actually setting strategic direction that determines what has business value. And then the people who are executing the agile teams have to take it upon themselves to make sure that whatever they're doing is going to add business value in that sense. So, the role of leadership then becomes direction setting and visioning for the future and communicating the vision to the people who are working and providing feedback, you know, on whether things are actually adding business value or not . And that's the key responsibility. Now, in order to do that, in order to motivate people to deliver according to that idea of business value, there are certain techniques as a leader that you have to keep in mind, there are ways that you get people, you get a big organization to sort of follow you. And one of the ones that's become most important to me to think about after talking to a lot of leaders about how they're running their organizations, and what's working, is using middle management as a lever for accomplishing those things. So often, I'll talk to leaders of a business, and they'll say, our problem is the frozen middle, middle management is, you know, they're just not changing the way we want, we want to, we want to cause a big transformation, but middle management is getting in the way. And I tell them, ‘that's pretty much a myth.' You know, ‘that's not actually what's happening, let's look more closely at your organization.' Almost always, middle management is still trying to do the best they can, given the situation that they're in. And the way that you get them to align themselves behind the change is, you change their incentives or their role definition, or how you tell them what you're expecting from them, you don't say “change”, you know, and start doing X and Y, you change what success looks like for their position. And then they adapt to it by becoming engaged and finding ways to get there. So, there's almost always a leadership problem when you have that frozen middle effect. And, and I've seen it work really well that, you know, all of a sudden, you get this big leverage, because you just do a little bit of tweaking of role definitions, and bring everybody into solving the problem. And actually, there's an example, I love to talk about a history book, like I said before, I like to bring in other things, right? It's called the Engineers of Victory. And it's about World War Two, the Allies realized that they had to solve a set of problems, I think there was six or so problems. One of them was how do you land troops on a beach that's heavily defended? They realize they were just not going to be able to win the war until they could do that. But nobody knew how to do it. Because, you know, obviously, the bad guys are there on the beach, they're dug in, they put barbed wire everywhere, and mines, and you know, all this stuff. And it's just going to be a slaughter if you try to land on the beach. So, this book, Engineers of Victory, makes the case that what really won the war, was figuring out those solutions. And who was responsible for figuring out those solutions? It was middle management, basically. It was the, you know, within the structure of the army, it was the people not at the top who had big authority, you know, the generals, and it was not the troops themselves, because they weren't in a position to figure out these things. It was middle management that could see across different parts of the organization that could try things and see whether they worked or not, that, you know, essentially could run their own mini skunkworks projects. And eventually, they came up with the solutions to these problems. So, I think that's very encouraging for the role of middle management, you know, that a lot of problems have to be solved at that layer in order to pull off a transformation. And it really can be done. And this is a beautiful example of it. Ula Ojiaku: It reminds me of, you know, my experience in a few transformation initiatives. So, the middle, the people who are termed to be in the frozen middle, are, like you said, they want to do what's best for the company, and they show up wanting to do their best work, but it's really about finding out, ‘Where do I fit in, (with) all this change that's happening?' You know, ‘if my role is going away, if the teams are going to be more empowered, that means I'm not telling them what to do, but then what do I do now?' So, the clarity of what the ‘New World' means for them, and what's in it for them, would help, you know, make them more effective. Mark Schwartz: And the mistake that's often made is to say to them, ‘start doing DevOps' or, you know, ‘start doing agile or something.' Because if you don't change the definition of success, or you don't change the incentives that, you know, then it's just, make work and they're going to resist it. You know, if you say your incentive is to get really fast feedback or you know, one of the other goals of DevOps, because of the following reasons, it helps the business this way, so let's try to reduce cycle time as much as possible for producing software. Okay, that's a change in the incentive, or the, you know, the definition of success, rather than just telling somebody you have to do DevOps, you know, read a book and figure it out. Ula Ojiaku: So, what other books because you mentioned the Engineers of Victory, are there any other books you would recommend for the listener to go check out if they wanted to learn more about what we've talked about today? Mark Schwartz: Well, I think, you know, obviously, my books referred to War and Peace by Tolstoy, Moby Dick, another great one. You know, you probably need to read my books to figure out why those are the right books to read and Engineers of Victory. As I said, I think that one's a great one. Within the field, there are some DevOps books that that I like a lot, of course, Gene Kim's books, The Phoenix Project, and now The Unicorn Project, the sequel to that. Because those are books that give you a feel for the motivation behind all the things that we do. The Mechanics of Things, there are plenty of books out there that help you learn the mechanics of how to do continuous integration and continuous delivery. And then the cloud is I think it's really transformative. You know, it's the cloud itself is a tremendous enabler. I work at AWS, of course but I'm not saying this because I work at AWS, it's more than I work at AWS because I believe these things. And my teammates have written some good books on the cloud. Reaching Cloud Velocity, for example, by Jonathan Allen and Thomas Blood is a great one for reading up on how the cloud can be transformative. But my other teammates, Gregor Hope, has written a number of books that are really good, Stephen Orban did A Head in the Cloud. So, I think those are all… should be at the top of people's reading lists. And then, of course, I recommend my books, because they make me laugh, and they might make you laugh, too. Ula Ojiaku: Definitely made me laugh, but they've also given me things to think about from a new perspective. So, I totally agree. And so, where can people find you if they want to reach out to you? Mark Schwartz: Yeah, LinkedIn is a great place to find me. If you're with a company that is an AWS customer, feel free to talk to your account manager, the sales team from AWS and ask them to put you in touch with me, is another easy way. LinkedIn is kind of where I organize my world from so find me there. Ula Ojiaku: Okay. Sounds great. And any final words for the audience or for the listeners. Mark Schwartz: Um, I, I have found that these things that you want to do to take advantage of the digital world, and I think we're all sort of pointing ourselves in that direction, there are these amazing things you can do in the digital world. They're sometimes challenging to get there, but it's very possible to get there. And one thing I've learned a lot at Amazon is the idea of working backwards, you know, you get that picture in your head for where you want to be and then you say to yourself, ‘I can get there. Let me work backwards and figure out what I have to do in order to get there.' And you might be wrong, you know, you should test hypotheses, you start moving in the right direction, and of course, correct as you need to. But you can do it with confidence that others are doing it and you can too no matter what your organization is, no matter how much you think you're a snowflake and you know different from every other organization. You can still do it. And with just some good intention and good thinking you can figure out how to how to get there. Ula Ojiaku: Thank you so much, Mark. That was a great close for this conversation and again, I really appreciate your making the time for this interview. Thank you. Mark Schwartz: Thanks for having me. Ula Ojiaku: You're welcome.
This week's guest is Mike Bassani, Partner and Product Leader at Microsoft. Despite starting in Finance, Mike is no stranger to supply chains having worked in supply chain roles for Best Buy, Nike, Amazon, Convoy, and currently, Microsoft where he was the General Manager of the Supply Chain Platform. His role has changed over the last year to lead the integration of Copilot and other LLMs into the Power Platform. In our conversation, we talk about how a finance background can help a supply chain professional, the difference between traditional and generative Artificial Intelligence, whether generative AI will be centralized or decentralized (and why that matters), as well as what it is like running very large, diverse, and geographically dispersed team. Mike has a solid grasp of not only supply chains but also how this new emerging technology might be leveraged. There is no wonder why he was named one of the top 10 Most Influential People in Supply Chain by CIO Magazine in 2023.
International Man of Mystery Jeremy Slate stops by Awakened Nation to open up about the extraordinary guests on his podcast Create Your Own Life, our monetary system, David and Garreth Icke, and of course, no podcast with Jeremy can go without mention The Roman Empire! This is a fun and fascinating episode with one of today's best influencers, as he shares the secrets to his success, his father's influence and love of baseball, and why Jeremy grows a Victorian Era MOOSE-tash (also known as a mustache;-). About Jeremy Slate: Jeremy Ryan Slate is a Top 100 Podcast Host, CEO of Command Your Brand, and Public Speaker based in Stillwater, New Jersey. Jeremy Ryan Slate is the founder of the Create Your Own Life Podcast, which studies the highest performers in the world. He specializes in using podcasting and new media to create trust and increasing leader status. In iTunes, he was ranked #1 in the business category and ranked #78 in the Top 100. Jeremy was named on of the top 26 podcasts for entrepreneurs to listen to in 2017 and 2018 by CIO Magazine, top podcast to listen to by INC Magazine in 2019 and the millennial influencer to follow in 2018 by Buzzfeed. He was also named to Podcast Magazine's Top 40 Under 40 for 2022. His podcast has been downloaded over 3.5 million times. Host of Awakened Nation: Brad Szollose --- Support this podcast: https://podcasters.spotify.com/pod/show/awakenednation/support
I must say at the outset that my time with Glenn Gow on this episode was incredibly enjoyable and I hope you find it the same. I love to learn as I have said to you many times and today I learned a lot. Glenn hails from Florida. He obtained colleges degrees in business and then spent much time in marketing and even some in sales. He worked with many large companies and especially with their CEOs. A few years ago he decided to help C suite level people by becoming a CEO coach where he could impart the many of years of experience he gained in the technology world. Glenn is absolutely a visionary in many ways. He and I talk a great deal about AI. I love Glenn's observations as he explains that AI is a tool, not a threat. Listen in and hear his reasoning. About the Guest: Glenn Gow is a CEO Coach, a Keynote Speaker on AI, and a Board Member The implications of AI for every single business are shocking. We're all rethinking how we work, and how we can transform our offerings with the power of AI. It's incredibly exciting, and a little terrifying on how to keep up. Glenn Gow is a CEO Coach, a Keynote Speaker on AI, and a Board Member. Glenn understands exactly what we, as leaders, need to harness this technology. Glenn will be helping us understand the implications for business, and how to harness this technology. You will walk away with an arsenal of information. Glenn is a sought-after speaker on AI and has spoken at The Wall Street Journal AI Conference, the National Association of Corporate Directors, MIT/Stanford Venture Lab, Harvard Business School, The Private Directors Association, Silicon Valley Directors Exchange, Financial Executives Networking Group, The Entrepreneur's Organization, and the Northern California Venture Capital Association. He writes an AI column for Forbes and has been published in Directors & Boards, Directorship (NACD), CIO Magazine, Inc. Magazine, and InfoWorld. As a CEO for 25 years, he advised numerous leading tech companies including Apple, Google, Facebook, Microsoft, and many more. Speaker Reel: https://bit.ly/SpeakerGlenn Ways to connect with Glenn: LinksWebsite: https://www.glenngow.com Linkedin: https://www.linkedin.com/in/glenngow About the Host: Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog. Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards. https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/ accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/ https://www.facebook.com/accessibe/ Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can also subscribe in your favorite podcast app. Leave us an Apple Podcasts review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts. Transcription Notes Michael Hingson ** 00:00 Access Cast and accessiBe Initiative presents Unstoppable Mindset. The podcast where inclusion, diversity and the unexpected meet. Hi, I'm Michael Hingson, Chief Vision Officer for accessiBe and the author of the number one New York Times bestselling book, Thunder dog, the story of a blind man, his guide dog and the triumph of trust. Thanks for joining me on my podcast as we explore our own blinding fears of inclusion unacceptance and our resistance to change. We will discover the idea that no matter the situation, or the people we encounter, our own fears, and prejudices often are our strongest barriers to moving forward. The unstoppable mindset podcast is sponsored by accessiBe, that's a c c e s s i capital B e. Visit www.accessibe.com to learn how you can make your website accessible for persons with disabilities. And to help make the internet fully inclusive by the year 2025. Glad you dropped by we're happy to meet you and to have you here with us. Michael Hingson ** 01:21 Well, hi there and welcome to another episode of unstoppable mindset. I am your host, Mike Hingson. And our guest today is Glenn Gow. And Glenn is a very knowledgeable soul regarding artificial intelligence. He is a board member he speaks on AI he is a coach. And I don't know what else and when he first joined this afternoon, I pulled an old joke that maybe a lot of you wouldn't know. We used to on television, watch commercials for Memorex tape, which was really good stuff. And when he came on, I said, the question we got to ask is, are we live? Or are we Memorex? Because that's a, a thing that Memorex did. And their point was, you couldn't tell the difference. I never bought that, though, because I could tell the difference. But the Max was pretty good, wasn't Glenn Gow ** 02:11 it? It was, it was pretty good. Michael Hingson ** 02:14 I actually still have some blank Memorex cassettes. So Oh, there you go. You're a collector. So Glenn, welcome to unstoppable mindset. We're really glad you're here. Really happy Glenn Gow ** 02:25 to be here, Michael. And thank you for the introduction. And I'm looking forward to the conversation. Michael Hingson ** 02:30 And also Glenn is a board member will have to find out about that along the way as well. And that's board is in being on a board not being board. But you know what? So tell us a little about the the early Glenn growing up and all that sort of stuff? Glenn Gow ** 02:45 Well, I grew up in a wonderful family that supported learning, Michael. And so everything we did was about becoming a little bit better than the way we were, whether it was being happier in life or being more productive or making better friends. And we were always thinking about how can we just be a little bit better. And the wonderful thing about that, is that turns you into a learning machine on any topic. So whether I'm coaching my CEOs, or I'm studying AI, I'm very, very interested in learning and becoming better. And so it's something that I learned at a very early age and it's become part of who I am. Michael Hingson ** 03:31 Did you grow up in California? I grew up in Florida and Florida. Okay. Laura Glenn Gow ** 03:39 eventually went to business school at Harvard. And then came out to California. Ah, Michael Hingson ** 03:46 yeah, as we were talking about earlier, can't beat the weather. No, no. I think the absolute best weather is San Diego but you know, California in general has great weather. Glenn Gow ** 04:01 I feel very spoiled, spoiled where I am in Northern California right now. So I have no complaints. We Michael Hingson ** 04:06 lived in Novato for several for 12 years and in an area called Bell marine keys which was a community that was developed in the early 1970s They wanted to make it look like Venice, Italy. So every house is on a lagoon or a channel in between lagoons and either they have docks or their dock ready and it was so nice to be there. That sounds really nice. Yeah, we're far enough away from like highway 101 that you could hear it if you really worked at it at night and it were quiet no wind, but mostly it was just a nice wonderful community and we loved it a lot. Fantastic. So you you grew up in Florida and all that and really devoted your your life to learning so you got a business degree and then where did you go from from Harvard and getting I assume about Bachelor's in business? Glenn Gow ** 05:02 A master's in business? Okay, yeah. And then the most important part of my history was I worked for a startup immediately after business school, which quickly failed, happens. And then well, that's an important very important learning process. And then lucky enough to work at Oracle when it was a relatively small company. And I worked, I was the first person in the marketing function within sales. In other words, I was doing both sales and marketing. And that was an incredible experience, as the company grew from fairly small to a billion dollars in revenue, which is tiny by, by today's standards, yeah. And then I stepped out to start my own company, where we focused on helping technology companies on marketing strategy. And so we had the opportunity to work with Apple, to work with Facebook, and Google, and Microsoft, and Oracle, and IBM and every large technology company. I did that for 25 years as a CEO. Now, importantly, Michael, during that time, I had a coach for 17 years. This was my co coach. And I knew a lot about business. And my co coach, interestingly enough, didn't really know all that much about business. But she did know something that I didn't know, which was the mind of the CEO, and the mental game, and how to become an even better CEO. So I take all of that experience, having run a company, and having been coach for so long. And I use that every day now. So I was lucky enough to be recruited into venture capital, after I ran the marketing consultancy. And that's when I started coaching CEOs, the CEOs of our portfolio companies, and having been through a startup that had failed before I could truly empathize with the life of CEOs. And then I took all of that coaching and business knowledge. And I found that CEOs really got value out of our conversations. So much so that I fell in love with that. And I've been doing that full time now for three years. Because a lot Michael Hingson ** 07:28 of them, although they were CEOs, got into it, for whatever reason, but weren't necessarily as knowledgeable as they needed to be about being a CEO. Glenn Gow ** 07:39 Exactly right. And as long as Michael, as long as they have that mindset, this is how I described it, the mindset is that every great athlete has a coach, and some of them have many coaches. And you ask yourself, Why does someone who's at the top of their game, have a coach, it's because it coach helps them become even better. And if you have that mentality, as a CEO, you are going to improve every day, if you put your mind into that process of improvement, and that's what I'm here to do with my CEOs? Michael Hingson ** 08:14 And do you still have a coach, Glenn Gow ** 08:18 I do not currently have a coach, I am looking for a coach. I have advisors. But here's something that's interesting, that you made me think about Michael, is that I coached 20 CEOs. That's about as many as I want to coach. And I learned something from them every time I coach them. Mm hmm. And so I want to share those best practices with my other CEOs. So I feel like even though I don't have a coach working directly with me, not right now. I'm learning every day through my interactions with my CEOs. And I'm able to share that information with all of them on what best practices I just heard about. Michael Hingson ** 09:03 Yeah. And I would think that the best CEOs are people who, at least in part, adopt a learning mindset, because if you think you know it all, you'll sometime and maybe sometime soon, discover it isn't really that way. Glenn Gow ** 09:20 Let me give you a statistic that I discovered when I was in venture capital. roughly 60% of CEOs get fired within a five year period in the venture backed world, and you ask yourself, why did they get fired? The simple answer is they're not growing the company fast enough. But then you say, why is the CEO not growing the company fast enough? It's because they are not growing themselves fast enough. In other words, when they became the CEO and the venture capitalists put money into them, they were probably the perfect person for that company at that time at that size. But as the company negros takes on new employees, new customers, new investors, it requires that the CEO have new skill sets, and improve skill sets in order to succeed with this company that's transforming. I call it scaling the CEO. Right? And that's what I do. I help the CEO become even better. Michael Hingson ** 10:24 And that's an important thing to occur if you're dealing with people who are supposed to be the leaders of companies and the people who are either the visionaries for the company, or somehow promote and create whatever is necessary to create the visioning for the company. Glenn Gow ** 10:46 That's right. Exactly. Right. Yeah. Michael Hingson ** 10:49 Yeah. And, you know, I, I have said several times on this podcast that if I'm not learning at least as much as anybody else, listening to this podcast on any given episode, that I'm not doing my job, well, and I have been so value in my mindset of being able to learn from everyone who's been on board, it's in who's come on as guests. It's great. It's a lot of fun. And I get to learn a lot. And I can't complain about that a bit. Well, it's Glenn Gow ** 11:18 a win win win. Michael Hingson ** 11:19 It is, as far as I'm concerned, and I enjoy doing it. It's, it's so much fun. Well, so you've you've been doing the coaching process for at least a few years, have you become certified as a coach? Or do you just do it or what? Glenn Gow ** 11:35 I am not certified, nor am I ever going to get certified. I look at my 17 years of training from my personal coach. As as as the as the experience of learning through that I don't, I don't, gosh, I just feel lucky to have had that experience. And don't feel like there's any value. For me personally, writing certification isn't good. But for me personally, it just doesn't make any sense. Well, Michael Hingson ** 12:03 and I agree, I've, I've thought about that. Some people have suggested that I should explore doing more in the coaching world. And one of the ways I think that I could add value in the coaching world today is that is we have an aging population and a younger population dealing with an aging population. We don't have any really substantive all around coaches dealing with blindness and low vision, who can guide people so it is it is something that I've been looking at and seriously thinking about happening. I think it would be a fun thing. And I think it would be a valuable thing if we can give good suggestions to people and help them deal with something that we shouldn't have to deal with. But we but we do in the shouldn't have to is that society rose up and learns that blindness is a big, severe, serious problem. And the reality is, it's not blindness, it's people's attitudes about blindness, because people who happen to be blind or low vision, can do the same things other people just we may not do it the same way. And we also tend to make our world because there are a whole lot more sighted people than blind people, we make our world side oriented. But that still doesn't mean that blindness is the problem. Glenn Gow ** 13:26 That's right. That's right. And that made me think, Michael for a moment about AI and and the current some of the current interfaces with AI. And I think there's an incredible opportunity for people to interact with AI purely on a voice basis. Yeah. Michael Hingson ** 13:46 Well, and that's true, although we type as well. But the the issue is really the, the having the input that AI gets from wherever it gets and guide it to provide good output and good ways to help. Exactly. Yeah, which is what AI is all about. What got you started in really thinking about and becoming more of a mentor and proponent of AI? Glenn Gow ** 14:18 Well, first of all, I described myself this way, I'm a I'm an expert in AI at a niche, which is the sea level. So I'm an expert in talking about AI to to CEOs and the board. So I'm not going to talk about the technology. I'm gonna talk about the implications of the technology, right? Started, Michael was one of the great things about working in venture capital is that you can predict the future. You can predict the future because it's walking in the door every day in the guise of entrepreneurs who are telling you all the trends that are coming together and how they're going to take advantage of those trends. And when you see that 20th person walking In the door and talk to you about AI before it's being used anywhere, you can say I see something coming in our direction. And that's when I dove in. And that's when I said, I need to deeply understand the implications of what's happening here. And so I got very, very excited about it. Because, look, we all live through technology innovations. But AI is different from every other technology innovation. And the reason it's different is that it learns. And sometimes it learns all by itself. What does that mean? What does that mean is it means that it creates a flywheel effect. If it starts learning about your customers and your market and your products. And you feed it more data, it gets smarter all by itself. And that flywheel gets spinning and you progress, you gain market share, you gain revenue, you gain more insights. And if your competitors aren't doing that, they're using some other kind of technology. You're gonna leave them in the dust, they will not be able to catch up to you because of that flywheel because it's learning and getting better. Constantly. Michael Hingson ** 16:16 Yeah, my first exposure to AI goes back to well, it's more learning, but it is still ai 1975 1976 with Dr. Ray Kurzweil, oh, well, and Ray's first development, his first invention was the Kurzweil Reading Machine for the blind. Well, first was Omni font, optical character recognition. And he chose as his first application to make a machine that would be able to scan any, and recognize any type or print or combination, I'm typing print fonts, but one of the things that Ray put into that machine was a learning feature. So the more that the machines scan, when I was reading a book, or anyone was reading a book, or anything that that was in print, the better the recognition was. And it did that all by itself. Amazing. And it was absolutely easy to see that happen over a few pages in a book. So I've been using and accepting the whole concept of machine learning, ever since that day, but of course, in the past several years, we've now seen AI go to incredibly whole new levels. And it's interesting, the the people who who are negative about it, and so on, I'm sitting here thinking, Alright, what, 30 years ago, or maybe 35, now we had the internet, or 30 years ago, we had the internet come along. And along with the internet, of course, there are the people who misuse it, and we have the dark web. And I think somebody should check out more of the dark web and see if it's accessible. And if not, we should sue some of those people. That'd be fun. But we have the dark web, and we don't get anywhere near although some people recognize the the problems with it. We don't get anywhere near the route from any of that, that we're getting from artificial intelligence today, which tells me people are starting to you know, they, they see the significance of it, but you know, we're dealing with a, with a world where people really aren't visiting it properly or visiting it enough? Glenn Gow ** 18:34 Well, it's hard to predict what we're gonna see. And AI is just a tool, Michael, it didn't was that with any tool. It's going to be used for good and it could be used for bad. And so they're, they're bad people. And if they get hold of a tool, they're going to use that tool. And so we do need to be aware of that we do need to be concerned about that we need to ensure we have protections against that. Yep. Just like any tool. Yep. But the key thing is it's happening way faster than the experts ever predicted. And so what does that mean? That means that we as humans, need to move fast to keep up. Michael Hingson ** 19:17 And we're dealing with, with a lot of change, and many people aren't used to changing or change happening that quickly. But it's the way it is. Glenn Gow ** 19:26 Well, not only that, Michael, but most people don't like change. Michael Hingson ** 19:30 No. Glenn Gow ** 19:33 And if you don't like change, and change is happening and being part of the change requires you or enables you to be successful, then you're going to be left behind. So my favorite saying is AI is not going to take your job. A person who is using AI is going to take your job. Michael Hingson ** 19:53 Yeah. And that's and that's something that makes perfect sense. And that's the way it will be but AI is ain't gonna do it. I don't see no matter how much AI learns, and can learn, there are things that people can do or have within them that are makeup that will allow them to continue to function and AI is not going to take over the world. It is not a Colossus The Forbin Project. Right? Right. And that was a good movie and a good book. But Glenn Gow ** 20:27 the key is for us to ask ourselves, how do we get the most out of this tool. And so I want to share with you a story one of my CEOs shared with me Remember, I talked about sharing best practices from what I learned. So I'm a big proponent of AI, in that it holds tremendous value for companies of all kinds in all industries of all sizes. And so I'm encouraging my CEOs to do more in this area, so that they get a competitive advantage. One of my CEOs stood up at an all hands meeting in the company and said, I'm going to create an AI mandate, starting today. And for the next month, every single employee needs to use AI every day for a month. Now, I don't care what you do with AI, I don't care if what you do doesn't work. What I want is all of us to learn about AI. And so after a month, what I want each of you to do is report to your manager, what did you learn, because we're going to learn about the things that it doesn't do very well. We're going to learn about the things it does extraordinarily well. And then we're going to figure out how to leverage this tool so that we all can be more productive. I thought that was a brilliant way to introduce, because it's okay to fail is what the CEO was saying, and figure out your own experiments. And what came out of that was a whole slew of opportunities that no one imagined that AI could do. So the accounting department figured out, hey, I can write macros in my spreadsheet. Well, that's not what we knew when we when we began this experiment. And yet now we know we can do that. Michael Hingson ** 22:21 And we can use it and speed up the process. Glenn Gow ** 22:25 Exactly, exactly. And so many learnings, like that. And now this company is a highly innovative way of thinking about everything, and is going to do extremely well compared to their competitors, because they're embracing this amazing tool. Michael Hingson ** 22:40 I've used chat GPT to help write some articles. Although I, I generate like five or six versions, and then I put them together, and then I add my own stuff to it. Because AI doesn't guess the saralee get everything well. But, of course, that's the case. But still, it has sped the process up so much. But it goes back to me giving it the right parameters to work with. Glenn Gow ** 23:11 Exactly. And Michael give you a little tip. So when you think about interacting with a large language model, you want to you want to think about being in a dialogue with it. Not that you give it a prompt and hope for a good result. Right? You You work hard on the prompt, and it comes back with a result and it's okay to say that wasn't very good. Yeah, I think you missed a few major points. And you completely missed that I wanted this to have a perspective on the following. Yeah. It'll say, Gee, Michael, I'm sorry about that. I'm gonna go do another version of it. And so then we're just talking about writing a blog post here, let's say so let's, let's say it comes back with a one. That's it's pretty good now. All right, we'll say hey, that's pretty good. Now, what you can do is you can give it a prompt that lays out Michael Hanson's writing style. Michael likes to write in the following kind of prose, and he likes to use adjectives and active verbs, and he likes to use bullets, and he likes to use speak at a college level, and you can give it your style, so it'll take the output it created for you, and then it'll sound a lot more like Michael. Mm hmm. And then that's a good time to sit back and edit it, because you've already done a lot of the work through the prompting. Michael Hingson ** 24:39 And it's all happened a lot faster than I would ever do it on my own. Absolutely. Glenn Gow ** 24:44 Oh, I'll give you one more tip. So I created my style prompt. Right when I want to tell a large language model I want you to write like Glenn Gao. You know how I created this style prompt? Oh, I asked chit chat GPT Ready to do it for me? Here's all my writing. Now go evaluate my writing and tell me how you would describe my style. Michael Hingson ** 25:12 How do you get bought on whether that's a good question for here, but I'll ask anyway, how do you show it your writing? There, there are aspects of, of the, of Chet GPT. And so on that I have to figure out how to do yet because it's not as accessible as it really could be. So I don't know how, Glenn Gow ** 25:32 yeah, and so I won't, I won't spend a lot of time on it, because it's fairly complex. But you have to choose your best writing, you have to put it into a document and you probably are going to give it to a large language model that isn't Chachi btw that can read large documents, got it and then get the output from there. Okay, it's not easy to get there. But once you get there, now you have your style guideline. Michael Hingson ** 25:55 And you can save that. Yeah, yeah. I presume you can save that and then tell it to use it again. When you next you Right, Glenn Gow ** 26:02 exactly. Right. Yeah. So anyway, a little tips there. But that's just one small drop in this bucket of this amazing tool that is available to us. Michael Hingson ** 26:11 Yeah. And it and it's only gonna get better. And it is so cool that it's there and does the things that it does. What is we're starting to hear more about this whole thing, this whole concept of generative AI, what does that? Glenn Gow ** 26:25 Well, that's what we've been talking about generative AI, and that's where it generates. It fits within the world of large language models, and, and other models. And so let me back up a second and define it this way. So for almost seven years, we had what I'll call traditional AI. That still exists. And that's still actually even more important than generative AI, it's gonna have a bigger impact on the economy than generative AI. But generative AI is very, very new, we'll call it roughly two years old. And it creates content of various types. And I think the most impactful well, okay, the traditionally AI is much more about predicting outcomes, whereas generative actually creates outcomes for you. I think the greatest impact in the generative AI side is not going to be in language, it's not going to be in pictures, it's going to be in code, somewhere development code. And the reason I think the greatest impact is going to happen here is, Michael, if you get really good at writing articles, or blog posts, using a large language model, you might get, I don't know a few 1000 people to read what you've written. But if your team or if your team writes code, and it goes into a product, you might have millions of people. Now using something that was created using generative AI is going to be an enormous impact on the software development world, it's already starting. Michael Hingson ** 28:05 And that makes sense. Well, and look, I think a lot of people don't know it. But the whole concept of AI was very actively used in developing as I understand that the mRNA vaccines for COVID. I believe that's true. I've heard I can't remember where I heard that. But I heard it from what I regard as a reliable source, as I recall. Glenn Gow ** 28:28 No, it's very true, because that's more in the traditional AI realm. Yeah, where you feed the AI a lot of data and AI can see patterns in data that humans simply can't see. There's too much data, our brains aren't wired to see patterns in data. And AI can see patterns. And it could suggest particular experiments you might run based on the patterns it sees. Yeah, and that's one of the great things it's for. So in drug discovery, Michael, there's, there's a product. It's created by a division of Google called Deep Mind. And this product is called Alpha fold two. And what it does is something that I don't fully understand, because I'm not a scientist or a biologist. It does something called protein folding. So what is protein folding going to do for us? It's going to help cure diseases is what it's going to do. And this is a scientific problem that has existed for forever. Until within the last year or so. Google solved the problem using AI of protein folding. And what it does is it just opens up the ability for people, for scientists to develop new drugs and new protocols and new ways of looking at our DNA to cure diseases. And so we haven't we don't hear much about this yet, because we don't interact with something called Alpha. Fold two, we can't it's too complex. It's not an area we understand. But when it starts curing diseases, we're going to start paying attention to what's happening in the pharma world, in the healthcare world in the scientific world. Michael Hingson ** 30:14 And, you know, the reality is, no matter what the downsides, in terms of bad actors who do things with AI, there are so many more people who will do good things with it. And it is still very well, and it probably always will be, but it's it is very much an evolutionary process. And we're new to the whole process. That's right. Glenn Gow ** 30:38 That's right. And we have to think of it too. There are a lot of races happening here. Michael, I talked one about one race being the flywheel effect race, where I'm, I'm in on a business and I'm competing with other individual companies to be successful. So I need to take advantage of what AI can offer to me so that I can get into that flywheel improvement, continual improvement cycle and beat my competitors. That's one race we have. We have another race against at the at the at the national level, we have a race against China. China, has committed to becoming a world leader in AI. I don't know that we've actually stated that in the United States. And yet we are today the world leader in AI. And the question is, who is going to come out ahead? Yeah. So there's a race. And we have to, we have to be aware of that race and understand that race, there's a third race, which is against hackers. So one of the interesting things about the large language model world here is that we have tools like chat GPT, the most popular one and the most advanced one, which is called closed source software. But Mehta, the company formerly known as Facebook, Facebook, has released open source software models, when you release open source software, that means anybody in the world so North Korea can use it, around can use it, a hacker in their basement in New Jersey can use it to do things that we wish they weren't doing. And so given that this is the world we live in, if you're running a company, you need to ensure that the vendors you hire in the world of cybersecurity are on the cutting edge of AI and using the latest AI technologies to help prevent what the bad guys are trying to do with the latest AI technologies. Michael Hingson ** 32:47 It's very much like anything in the in the hacking world, we need to make sure that we have bright people and people who are not only bright enough, but are forward looking enough to anticipate and figure out what the hackers might do to be able to make sure that we put safeguards into the system as best as we can, as best as we can. And when somebody isn't totally successful at that, because somebody on the other side comes out with something more clever. We learn from it, which is also part of the process. Exactly right. And then we use AI to figure out how to fix it. Glenn Gow ** 33:30 We are definitely going to do more and more than agree with that. Michael Hingson ** 33:34 Yeah. You know, it's it's always interesting and pertinent to ask questions like, what do we do about AI producing inaccurate information? But you know, I think that really ultimately comes from it depends on the information we give it, doesn't it? Well, let Glenn Gow ** 33:56 me answer your question. slightly differently. Okay. So there is this thing, as you know, called hallucination where AI might give us the wrong answer. This happens, by the way, only in generative AI does not happen in traditional AI. Because we're not asking traditional AI to, to make anything up. In generative AI, we are actually asking it to make something up. We're asking it to write something or build something that hadn't existed before. And so it has a hallucination problem. So there are two ways around this. Well, I'll say three ways around this. There are certain things where we don't really care if AI makes something up. Let's say Spotify, is using AI to predict the next song that I want to hear. I don't care if Spotify makes a mistake, right? I just happen to hear a song that maybe isn't my favorite as a result. There's no risk factor here. But the minute I step into the world of making Have something that has some risk to it, we need a human in the loop. A human must be involved in making the ultimate decision about what we're going to publish or what code we're going to write or what we're going to what strategy we're going to take on. So you have a human in the loop, sometimes you have you human deeply in the loop. Because there's, there's there's a lot of potential danger associated with this. Like, should we fire a missile or something? Or we have a little bit of a human in the loop? Like, should I publish this blog post said, Shut up Tejas wrote the answers usually no, don't do that. But, but, and there's one other factor. So if you're using a large language model, and you're asking it to do some research, you ask it, or you tell it, you say, and I want you to point me to the source of the information. Now, this is important, because it'll make up sources. Sometimes Michael, it'll say, Oh, here's the source, ha, ha, ha, it's not really a source, it doesn't really say, this is the source of information, they just made it up or the LLM made it up. So instead, by taking a combination of having the human in the loop, and having the source, then the human can go to the source and validate. Yeah, that the large language module model actually did the research and came back with an answer for you that is valid. And now you can make a decision based on that. And Michael Hingson ** 36:30 the other thing that, again, comes to mind is that hopefully, interacting with the LLM, and dealing with correcting sources and so on, it learns along the way, and over time, maybe you won't make as many mistakes. Glenn Gow ** 36:47 I think that's true. It is happening now with the models because there is human feedback involved. So it's, it's getting better and better. But it may be the case that we never get to perfection here. Yeah. But you know what? Humans aren't perfect either. And so well, we just needed to get to be a little bit better than humans. Michael Hingson ** 37:11 Yeah, no, we've got a, we've got to continue to grow. Glenn Gow ** 37:17 Precisely, yeah. How Michael Hingson ** 37:19 do we deal with the biases and all the negative things that people say about AI and things that are clearly not true? And very frankly, to me, some of it comes from the political side of things, because people promote fear way too much. But how do we deal with that? Well, Glenn Gow ** 37:42 so I heard the word bias in your question, and I have I have an answer, maybe about that. But tell me what can you give me an example of what you're you're asking about so I can be more precise? Michael Hingson ** 37:51 Oh, I'm just thinking of we, we hear so many people saying how bad AI is and we should really not only have better governor's on him, we shouldn't allow it. Kids use it to cheat. It's bad. We shouldn't have it. Well, and it comes from? Yeah, some kids do. There's a challenge there. But anyway, go ahead. Glenn Gow ** 38:16 Well, let's just use that example, Mike. Okay. So it has to do with being creative about how do you manage change. So I'm going to use an example of a Wharton professor, his name is Ethan Moloch. He's a wonderful person to follow if you want to look him up. He's a leader in thinking about AI and how it applies both in the academic world and the business world. So he, like I said, he teaches a business course at Wharton. And so one day he gets up in front of the class. And he says, Okay, we're all going to write a paper. I don't know what the paper was about. Not important. No, I'm going to ask all of you to write a paper. And I'm going to insist that all of you use chat GPT. And the class is like standing up and clapping and like, oh my god, this is amazing. Because what used to take me four hours is gonna take me 30 minutes now. But he wasn't done. Yeah. And I'm going to ask you to defend every line in the paper. Yep. And so they are suddenly realized that they needed to understand what this tool was telling them and they needed to believe it and validate it. So they are actually learning more than they would learn without ChaCha btw because it's providing all this information that they need to go it's almost like they're it's pointing to here are the important things you need to go learn. It's not about writing the paper. It's about the learning. Yeah. And I thought that was incredibly brilliant to embrace AI so that his students become better at what he said. asking them to do it, which is to think about business problems in a certain way. Yeah, Michael Hingson ** 40:04 well, and I, the first time I was talking with someone about chat GPT, and they were talking about how kids cheat, and so on. And cheese, well, with some people true. And some people, it's probably too strong a term, but how kids are using it and not doing it on their own. I immediately said, This is an incredible teaching opportunity. What the teachers need to start to do is to not fear, the artificial intelligence, but rather uses as an opportunity to say to the students, okay, and the way we're going to grade your papers is that you're going to have to defend it. And you're going to have to tell me, what is in the paper? And why you say what you say? Yeah. And I think that makes perfect sense. It's in and I don't know whether that's more work for teachers, it can be time consuming. But it's an opportunity to really change a lot of our teaching models, which is great. Glenn Gow ** 41:06 Exactly. Right. Exactly. Right. And if teachers are smart, they should use AI to help them build their curriculum, and build what it is they're going to teach and how they're going to teach it. Because AI is a fantastic tool for that. And Michael Hingson ** 41:23 if school administrators were smart, they would encourage it. That's right. Which is another story entirely. By but you know, it's a process. But I but I really think that it offers so much of an incredible opportunity to vastly improve teaching that, how can you argue with that? But Glenn Gow ** 41:46 well, let's, let's take what you just said, Michael Fullan. And apply that statement vastly improved teaching to the work world? Yeah. So if I'm running a company, I have people who know some things and people who don't know some things in my company. And I want everyone to know as much as they possibly can, so they can make better decisions. AI is one of the mechanisms to help me get there very quickly. So when one of my favorite phrases, is the head of HR is talking to the CEO, and the head of HR says, gosh, you know, I don't know if we should train all these people. What if we train them and they leave the company? And the CEO says, What if we don't train them, and they stay at the company? So this is a tool for training for teaching for learning for every employee. And every CEO is going to benefit if he if that CEO can get the employees learning by using this incredible tool. Yeah. Michael Hingson ** 43:02 Isn't that cool? Yeah, very cool. And it makes perfect sense. Well, you know, so again, in general, I asked the question before about bias. But is the bias really against AI? Or is it against change? Glenn Gow ** 43:22 It's a bit of a complicated question. So yeah. So think of it this way. If you build a large language model, and there are only a small number of companies in the world who can build large language models, because it's very, very, very expensive to do. So. What you do if you're open AI, let's say or your anthropic is another company. X is another company, pi is another company, or if you're going to build a large language model, you do something, which is you put guard rails on that. Because you don't want bias inside of those guardrails. And yeah, when you lay down the guardrails, the human who's laying down the guardrails has some bias, Michael, why because they're human. So you might have one large language model that leans a little bit to the left and another one that leans a little bit to the right, and that's based on the people who designed it. And so you could argue that every large language model has some bias built into it purely because humans built in. Hmm. And then you get to choose though, which largely language model do you want to work with whether it's chat CBT, or Claude from anthropic or many others. Michael Hingson ** 44:44 But a lot of the bias at least that I'm that I'm thinking of, and a lot of people probably think of when they hear this discussion is people are just prejudiced against the whole concept of AI. And I think that yeah, Glenn Gow ** 44:56 I don't I don't hear that very much. Okay. hear people hungry, I hear people who are hungry to learn more. That's great. So maybe you're hearing by us that I don't hear well, I, you know, Michael Hingson ** 45:10 probably from different sources. And I've watched enough TV to to observe things, and I've heard negative things. But I'm not hearing nearly as much fear about AI, as I did a year ago. Glenn Gow ** 45:25 Oh, interesting. Michael Hingson ** 45:28 And maybe it's just people aren't talking about it. But you know, go ahead. Well, maybe people are Glenn Gow ** 45:34 beginning to understand it better. That's usually why you might see reduction in fears people begin to understand that. This is why humans are not good at change. Typically, they fear the future, they fear, they're not going to fit into the future. They fear that I can understand that future. But once you start to step into the future, you realize, oh, no, it wasn't as bad as I thought it was going to be. Maybe it's even good. Yeah. And so that's probably why you're seeing that reduction in fear. Michael Hingson ** 46:03 We as a society, and as a race, tend to fear a lot more than we ought to. Because we've we decided that we're afraid of one thing or another. And most of the things that we're afraid of never really happen anyway. Glenn Gow ** 46:20 Exactly. So that's a skill all unto itself. Yes. Why am I focused on something that hasn't happened? isn't likely to happen. And I probably be okay. If it did happen, I'm probably going to be fine. And yet we do tend, we can tend to go there. It's your training of the mind, Michael, this comes back to I'm glad you brought it up. This comes back to one of the concepts I have, in my my coaching of CEOs is, how do you look at the world? Do you look at the world from a fear perspective? Or do you look at the world from an opportunity perspective, we can look at the exact same thing. And come up with a different outcome or a different way of thinking about I'll give you a funny example. A funny example. A shoe company sends a shoe salesman to a country in the desert, to go sell shoes. And the shoe salesman shows up. And he immediately emails back to headquarters and says I'm never going to be successful here. No one wear shoes here. And so he has a failure mindset. So they bring it back. They send another salesman to the exact same location, immediately sends an email back to headquarters and says, Send me ship fulls of shoes. No one wear shoes here. Yeah. And about how are we choosing to perceive what's in front of us? Yeah. Michael Hingson ** 48:06 I, for a while ever since escaping from the World Trade Center, I've been talking about escaping and what I what I did, how I prepared for it. But never thought about the fact that with all the things that I learned about emergency preparedness, talking to fire people learning how to travel around the complex, not by reading science, of course, but by truly learning it. It created a mindset that said, You know what to do in an emergency, although at the time, I didn't think about it, but much later, I realized it. And I went oh, that is that's a good point. And then during the pandemic, I realized that while I've talked about not being afraid, I've not ever taught anyone how they can learn to control fear. And it's not to not be afraid, but rather to use fear as a powerful tool to help you. And so we've now written a book, it's called Live like a guide dogs stories from a blind man and his dogs about overcoming adversity, being brave, and walking in faith. And it's all about using information that I've observed and learned from a guy dogs and my wife service dog about different aspects of fear and learning to control fear and making it an add a positive attribute to have not an adversary. Well, Glenn Gow ** 49:32 Michael, that sounds amazing is your How long is your book been out? Michael Hingson ** 49:35 It isn't. This one is going to come out later in the year. I'll send you an email there. Oh, already been a couple of announcements about it. And it's available for pre order. So I will I will make sure that we put that also in the show notes again, but it's not out yet. But it's coming it'll be fun. I'd love to get your thoughts on it. And maybe when we start looking for people to review it I'll have to see if you'll look at it and Give us a review. Glenn Gow ** 50:00 Fantastic. I'd love to be part of that. Michael Hingson ** 50:02 So when we talk about AI, and just all the things that are going on, of course, some people talk about job loss or afraid of job loss, what do you think about that? Glenn Gow ** 50:13 So I'm going to answer your question in a second. And I just want to suggest maybe this will be our last topic. Is that okay? Michael Hingson ** 50:22 Only if it's an AI solution? Yeah, well, yeah. Well, so in resist, Glenn Gow ** 50:30 look, job loss is a real thing. But I want to really frame how we think about this issue. So I want us to think about our jobs as being made up of tasks. Some people have lots and lots and lots of tasks. And some people have a smaller number of tasks that make up their job. AI is going to replace tasks. So if I have 100 tasks that I do every day, and AI can replace 30 of them, I'm going to be pretty happy about that. Because I'm going to be a lot more productive, and I can focus on the ones that I'm best at, and I'm gonna let ai do the things, it's best that but if my job is made up of a tiny number of tasks, let's say, I'm a long haul truck driver. And my task is to get the truck into the into the right lane and go for the next 1000 miles. My job's in danger, because the bulk of my work is associated with a small number of tasks that AI can take on. And so we want to ask ourselves, what what is our day look like? And how many things can be taken over by AI? And how can we embrace them. So there will, there will be three things that happen, there will be new jobs created by AI, the bulk of people will be impacted in a positive way, where they will use AI to be more effective, more efficient in their day, and they'll be able to get more done in a shorter period of time. And then there are some jobs that are going to go away, they're going to disappear. Because of this nature of they're made up of a small number of tasks. Yeah. And so you're running a company, you want to ask yourself, what do we do with that information? Do I think about the employees that I might not need in the future? Do I help them get training right now on this so that they recognize that their job may go away, Michael Hingson ** 52:26 or you find other things for them to do or find other things Glenn Gow ** 52:29 for them to do exactly. But in all cases, the market will cert will determine whether or not these jobs stick around or not, yeah, they'll be individual decision makers. Because if you're a competitor suddenly eliminates a bunch of jobs. Let's I'll use an example. Let's say you run a warehouse, and you have 100 people in your warehouse. And your competitor says, I only need 10 People in my warehouse, and I need 90 robots in my warehouse. And that's going to be cheaper and more efficient. Well, I can't be that employee that are an employer that says I'm going to keep all my employees paid, I'm gonna have to understand the nature of how jobs are going to change. And I need to act quickly. This is why we want to embrace AI as quickly as possible to make those decisions. Well, Michael Hingson ** 53:21 so So two things, one, going back to the truck driver, okay, so AI can take over the actual driving of the truck, at some point, to the point where we don't have to fear that. That doesn't mean we can't find other things for that truck driver to do while he is in the truck. And the truck is being driven by AI. So that Glenn Gow ** 53:45 is true. That is absolutely true. And so let us use this as our last example, a perfect example would be that that truck drivers overseeing six trucks, right? All at once happens to be sitting in one. But one of those six trucks gets stuck somewhere because you have a flat tire. And it needs a human intervention. But the human in the truck can tell it. Hey, that truck over there was five miles away, pull over and wait for a tow truck to come and get you. Yeah, yeah. Well, Michael Hingson ** 54:18 very, very quickly. One last thing. I worked with a company called access to be I don't know if you're familiar with accessibility and what it does to help make the internet more accessible. No, please. So accessibility is a product that began several years ago when three guys in Israel developed sought wealth. They first had an internet company that made websites and then in 2017, Israel came along and said God and make all websites accessible. They had so many that they had to figure out a way to do that. And they used AI and they created a widget that sits in the cloud. And the widget can analyze any website of any subscriber. And when it analyzes, it creates what's called an overlay and creates all The code that it feels that it can put in to the site to make it accessible, and it doesn't reprogram the website. But when I go to a site that subscribes to access a B, I hear a message that says, Put your browser in a screen reader mode and I push the button, the widget up in the cloud transmits all the Accessibility Code down to my browser, which has already got the rest of the website, my browser doesn't care where the information comes from, right, as long as it's there. Now, it's not perfect, it doesn't do graphics, it doesn't do necessarily the most sophisticated tables and all bar charts. It doesn't describe all pictures. But it does a lot to make websites a lot more usable. And they have other profiles for other kinds of disabilities. But there's a cadre of people who just are so totally against it, hey, I could never do this overlays will never work. And I'm and they're vehement. And, you know, I continuously think of when I in 1985, started a company because I couldn't get a job to sell products, I started a company selling some of the early PC based CAD systems. And I had an I had architects who came in and they said, Well, we like your product, it's great. But if we use it, since we charge for our time, we can't make nearly the money that we otherwise would have. And I said, you're looking at it the wrong way. You don't deal with it in terms of how much your time is charged. Now, you look at it in terms of your expertise, and you're charging for your expertise. You don't change your prices, you get more customers. And you can do so much more with each customer by using a PC based CAD system and bring the architect or bring the client in and do walkthroughs and fly throughs and other stuff. But it's the same thing. And now CAD is commonplace. The reality is the overlay does so much and accessory is so creative at what it does. And they've also brought in additional services to do the things that the widget can't do. But it's amazing to see some people who were so vehemently against AI and overlays. When in reality, every website designer should include it. Because at least it'll do some of the heavy lifting and in what may not do everything, but it will do a lot and save them time and they don't have to change what they charge. Glenn Gow ** 57:20 That's great. Sounds like you're a good salesman. Michael Hingson ** 57:23 Well, we'll we'll keep going with it. It's it's a lot of fun. Well, I really want to thank you for being here. If people want to reach out to you. How do they do Glenn Gow ** 57:30 that? It's very simple, Michael, Michael Hingson ** 57:32 there you go. They can just go to AI and say find. Yeah, go ahead. 57:37 Well, my website is My name is Glenn Gow .com. So Glen with two Ns, G L, E, N, N G. O W.com. That's Michael Hingson ** 57:47 easy. Well, I hope people will reach out. And this has been a lot of fun. And I want to 57:53 one thing I forgot to mention, absolutely. Okay. On my website, I have a tool that's free to use. It's available 24/7 You don't even need to fill out a form to use it. It's called AI CEO coach. So if you're a CEO, you can go to my website, Glen Gow.com and use this tool as often as you want absolutely for free. And ask it questions that a CEO would ask and see if you like the answers, and please give me some feedback on it. People love it so far. Cool. Michael Hingson ** 58:32 Okay. And it's called again, AI 58:35 CEO, Coach coach. Michael Hingson ** 58:37 Cool. Well, people go reach out and check it out and reach out to Glenn. I want to thank you again for being here. And I want to thank you all for listening. Love to hear your thoughts. Email me at Michaelhi m i c h a el h i at accessiBe A c c e s s i b e.com. Or go to our podcast page www dot Michael hingson.com/podcast. And that's m i c h a e l h i n g s o n.com/podcast. Love to hear your thoughts and please give us a five star rating wherever you are listening to our podcast or watching our podcast today. We value your insights and Glenn for you and you listening. If you know of anyone else who want to be a guest on unstoppable mindset. Please introduce us always looking for more people to come on and be a part of unstoppable mindset. So again, Glenn, I want to thank you for being here and really appreciate your time today. My Glenn Gow ** 59:29 pleasure, Michael, it was a pleasure. I really enjoyed that. **Michael Hingson ** 59:36 You have been listening to the Unstoppable Mindset podcast. Thanks for dropping by. I hope that you'll join us again next week, and in future weeks for upcoming episodes. To subscribe to our podcast and to learn about upcoming episodes, please visit www dot Michael hingson.com slash podcast. Michael Hingson is spelled m i c h a e l h i n g s o n. While you're on the site., please use the form there to recommend people who we ought to interview in upcoming editions of the show. And also, we ask you and urge you to invite your friends to join us in the future. If you know of any one or any organization needing a speaker for an event, please email me at speaker at Michael hingson.com. I appreciate it very much. To learn more about the concept of blinded by fear, please visit www dot Michael hingson.com forward slash blinded by fear and while you're there, feel free to pick up a copy of my free eBook entitled blinded by fear. The unstoppable mindset podcast is provided by access cast an initiative of accessiBe and is sponsored by accessiBe. Please visit www.accessibe.com . AccessiBe is spelled a c c e s s i b e. There you can learn all about how you can make your website inclusive for all persons with disabilities and how you can help make the internet fully inclusive by 2025. Thanks again for Listening. Please come back and visit us again next week.
On this episode of The Founder's Sandbox, Brenda speaks with Shashi Triphati. They speak about the purposeful "design driven life", Shashi's personal struggles as an immigrant to the US, the growth and recognition as CIO and as entrepreneur. Learn more about his fund nurture.ventures and their work at TIE SoCal. Shashi is a serial entrepreneur, investor, board member and advisor to several companies. His focus areas have been in technology, and healthcare. He has deep experience in healthcare working across hospital, clinics, health plans and life-sciences. He has been awarded CIO 100 by CIO Magazine, Best Patient Engagement Strategy and Medical Design Excellence awards. He is a founder of nuture.ventures an early stage venture fund which focuses on a broad range of areas including health technology, cyber security, applied artificial intelligence & customer experience. You can find out more about Shashi at: Linked IN Shashi Tripathi https://www.linkedin.com/company/nurtureventures/ Other resources on this episode include: TiE SoCal https://tiesocal.org/ February 12 Join TiE SoCal's event Venture Investment: Strategy and Tactics Ralph Waldo Emerson's poem Show transcription 00:04 Welcome back to the Founders Sandbox. I am Brenda McCabe, your host. The Founders Sandbox is now in its second season. It's a monthly podcast that reaches entrepreneurs and business owners who learn about 00:31 building resilient, scalable, and sustainable businesses with great corporate governance. My mission with the Founder Sandbox is to assist entrepreneurs and some entrepreneurs in building those scalable, well-governed, and resilient businesses. And guests that come to the podcast are either founders, business owners, corporate directors, VCs, professional service providers, who like me want to use the power of the enterprise. 01:01 be it small, medium or large, to create change for a better world. Through storytelling with each one of my guests on topics that while discovering their own journey, we're gonna touch upon resilience, on purpose driven enterprises and sustainable growth. My goal is to provide a fun sandbox environment where we can equip one startup founder at a time to build that better world through great corporate governance. 01:30 Today I'm absolutely delighted to have as my guest, Shashi Tripathi. Thank you Shashi for joining me today. Thank you, Brenda. Good morning. We were just saying that we're not morning people, but we'll do anything to help founders. Yes. Yes, so Shashi's joining the podcast today as founder of Nurture Ventures and board member of the chapter of the TIE SoCal organization. 01:59 He could speak to many, many things, but today we're going to hone in on actually purpose-driven design of life. Sashi has an incredible background. He's a serial entrepreneur. He's an investor, board member, and advisor to several companies. His focus areas have been in technology, healthcare. He has deep experience in healthcare. 02:27 working across the entire spectrum just blew me away, starting with actually med tech, then to move to hospitals, health plans. And he has been awarded CIO 100 by CIO magazine, best patient engagement strategy, and medical design excellence awards. So it's truly an honor 02:56 and incredible breadth as well as depth within the healthcare industry. So again, thank you. Thank you, Brenda. I appreciate it. You know, our paths crossed recently, we joined the SoCal, the TiE SoCals board, and we're in for a fun two years. You possess again, a unique broad and 03:22 deep understanding of the healthcare system in the United States. You worked primarily at, or when you first came to the United States in supply chain management, really addressing the large waste issue in the medical sector. You then went on to the hospital side, the payer side, and finally you ventured out and became an entrepreneur and founder where you built and sold 03:51 Follow My Health, which was a mobile enterprise patient engagement platform that connects millions of patients to their doctor in a whole new way. I think you said at one time you're touching over 20 million lives. Wow. Well, it's challenging to do you justice in this 40 minute podcast. Let me begin by thanking you again. And then again, I was blown away by your breadth and depth. And I am an avid reader. I Love 04:19 Ralph Waldo Emerson. And I thought of this quote that to describe your background, and you're going to share here with my guests today. "To laugh often and much, to win the respect of intelligent people and the affection of children, to earn the appreciation of honest critics and endure the betrayal of false friends, to appreciate beauty, to find the best in others, to leave the world a bit better, whether by a healthy child, a garden patch, 04:49 or a redeemed social condition, (I get all teared up) to know even when life has breathed easier because you live, this is to have succeeded. " So thank you again for joining me. How would you like, would you like to share your arrival to the US in 1999? As an immigrant, how did that inform your entrepreneurship journey? So first of all, Brenda, thank you. What an honor to be here with you, Brenda. You yourself. 05:19 are amazingly talented. And I was getting goosebumps by the way, when you were sharing that poem from Ralph, making the world or society a bit better. What a world that is, a bit better. So, coming back to your question, I grew up in India. I did my masters from IIT Bombay. 05:48 Immediately after that, I got a job through a company called I2 Technologies and I got to headquarters in Dallas. And I always had dreamed to come to US by the way. Here I am, my dream is getting fulfilled. I get a flight, land in Dallas Fort Worth airport and my manager then was supposed to pick me up and he forgot. 06:16 And I'm a 23 year old boy, afraid, nervous, excited internally, but now I'm nervous. What do I do? I had no choice, but just to wait at the airport. And after two and a half hours, he came and he took me to the apartment. Dallas, as we all know, is a big city and it's hard to walk. 06:46 I didn't have car, didn't have credit card. Many nights, Brenda, I had only bread and milk as my dinner. And so my company gave a month for this apartment and then after I have to find an apartment, no one will give me apartment. Because I have no credit history. So I went to a bank. 07:15 I gave the bank $500 as a restricted deposit, meaning I cannot spend more than $500 to build my history. Right. Slowly, I built my history. I didn't have cell phone. And I did not even know the proper English in the US. So I took a course on accent reduction. 07:42 I remember sitting in front of CNN and Fox. And in those days, we didn't have all this gadgets we have today. So I had a thick accent and I will pause and see the word. Wow. So to learn in a hard way about adjusting in US culture and US society. But in some ways, I'm glad it happened to me. Because that made me resilient. 08:12 and a strong person. And where I am today, I'm not afraid. And because I've seen the low, what is the lowest I can go, I didn't have a home. I didn't have food. And so it always has instilled in me to fight for it. And things are only going to look upwards. And I think you use the word perseverance and resilience, just one. 08:42 step at a time and in a very intentional way, Shashi. I mean, just going in, you know, when I came back, there was, I didn't have credit history. I was living in Europe. So it is the way, it's a difficult market to crack. And so that was 25 years ago. So what made you, what you have a huge passion for healthcare as I've shared with my listeners, starting with life science/med tech and 09:10 going into the hospitals and actually into the payers. It's quite extraordinary. What underlies this passion for healthcare? Thank you, Brenda. I mean, if I look back my childhood, my mom, my dad, and even at the childhood, Brenda, I always had passion to create things. Okay. And I would get immense pleasure if what I have created is used by someone. 09:40 And that someone can be a small group, it doesn't need to be big. So that at the childhood level. So when I came here to do my supply chain projects, I got into a company called Medtronic, it's a large medical device company. And then I got a really big exposure to healthcare, learned a lot, found that in US, we spend $2.3 trillion total per year. Out of that, 10:10 approximately $800 billion is waste. B. B, not M, is B. And this is per year, this is not one time. And in a very small way, I felt the products or solutions we are creating or designing, if we can make even a small difference in reducing that waste while making an impact to the human life. 10:40 why not? And that really solidified my career, my passion to remain in healthcare. And if I wanted to be in healthcare, I wanted to know the details of it and all the angles of healthcare. Right. So while working for Medtronic, I got a lot of exposure to hospitals and clinics. 11:04 So I felt if we are selling our product and services to hospital and clinic, I wanna work inside the hospital and clinic. And how did that go? So it went really well. So I joined a group called Facey Medical, which is part of Providence Health and Services and learned a lot by the way, how a patient operates, what's really important to the patient, what is really important to hospital. And 11:33 That gave me a lot of exposure and also the appreciation for patient care, by the way. Okay. Because at the end of day, anything we do in healthcare is really important to how it's impacting to the patient's care. Absolutely. Healthcare is the only industry Brenda, where if you improve the quality, you reduce the cost, that's the only industry. If you go in that again, say that again. That's very important. 12:01 If you go in hotel, for example, if you buy a five star, you pay more. Am I right? That's right. But in healthcare, you improve the quality. The cost goes down. That's the only industry by the way. It's very fascinating. So learn a lot about the wider side, which is the hospital clinic. And then I said, for all this, that someone is paying and yes, patients pay the portion in The US. 12:28 but the health plans are the one which are paying majority of our US healthcare cost. So I said, I need to go to the work for the health plan. And crack the code for CPT codes and all that. Exactly, ICD and CPT and claims. So I went to work for a company called New Century Health and there I learned a lot about risk contracts and how we manage the provider, what is really important to the claims. 12:58 how we do the utilization management. So I learned a lot about how the payment system in US healthcare works. So, and then of course the company Follow My Health, I got a lot of exposure about patient side. Right. Because at the end, whatever we are doing, either from life sciences or hospital clinic or health plan. 13:28 It's really impacting the patient in the end. So I feel privileged and somewhat lucky, to work in all the facets of health care systems. Affecting patients' lives one by one. Perhaps the most far removed is that of payers. And that was your last venture. And by creating Follow My Health, you create a new life. 13:55 removed a bit of that friction, I imagine, for patients and their providers. Right. Yep. Excellent. So when did you have time to do Follow My Health? If you're busy working in these large companies, cracking the code, what changed in your life, if anything, to abandon the helm? 14:21 of, you know, working in enterprises to create companies to then become a founder of a venture fund. So walk us through those purposeful decisions that help you design your life. Yeah. So as we look, as I shared with you that I love creating product. Okay. And I love 14:47 the product which we are creating is making a difference in human lives. So when I was the CIO at Springfield Clinic, working with Jim Hewitt, we created this platform back in 2011. And the idea was to make it simple to every stakeholder, to the physicians who are using it, to the patients who are going to be using it. 15:17 and if you make it simple and useful to the stakeholder, money will come. Um, and I remember a story, uh, when I was CIO at a Springfield clinic, uh, I used to walk around and, um, I would sometimes talk to the patient and I talked to a patient who was elderly, probably early seventies or maybe even late eighties, uh, uh, late seventies. Um, 15:46 And I asked him, what do you like about us? And he said, oh, I love this new product you guys have launched, Patient Portal. I said, what do you like about it? And he said, when I didn't have this, I go home and my wife will ask me what happened to you at the doctor's office. And I didn't remember all that and she would get mad. Now I've given my user ID and password to her and she knows everything about what happened. So I don't have to memorize it. So that probably gave you goosebumps as well. 16:15 Right. So these are the stories which give me extra energy to move forward. Same concept in merlin.net and the patient who has pacemaker or ICD is implanted. Okay. In those days they had to go see their cardiologist every quarter. Okay. So we felt was why don't we create external device. 16:44 which can communicate to the implanted device, takes the data, and then over the internet has that data and we build the whole web application for cardiologists and electrophysiologists to monitor the patient. So now patient can be anywhere in the world and they can be monitored. My sister-in-law, by the way, has that product and she often appreciate how beneficial 17:13 Merlin.net is because she can go travel anywhere in the world, not worry about her appointment with cardiologists and she is being followed. So these are the moments which makes me propel, gives me extra energy to keep pursuing and creating the products and services which makes a difference in human lives. And what was the, I guess, 17:41 point in which you decided to abandon those 16 and 17 hour days and, and you'd exited a few companies. You know, what led you to create nurture ventures and can you walk us through the thesis and does it go back to your passion? Right? Yep. So it always goes back to my passion, which is creating product and helping society and balancing life. 18:10 in the process. So I got married. I have two kids, my daughter is 13. My son,, he just turned seven actually on the weekend. We had a party. And we all know, by the way, entrepreneurship life is very hard. Yes. People see the success, they don't see what has happened behind the scene. Yes. 18:39 And for any entrepreneur, I mean, yes, there are some exceptions, but I would say majority of the entrepreneur, they work very hard. Um, I would say 16, 17 hours, um, per day is this hard. And so I have kids now and I have to balance my life. Um, but yet I still wanted to achieve my dreams and be associated with the entrepreneurs. 19:06 why don't I start investing? And I started very small by the way Brenda. My goal was not to go big really. But again, it goes back to simplicity and not with the goal of making money. So I designed my investment very, very LP friendly. LP is a partner who are investing with me into the companies. And because of that simplicity, 19:35 And also just happened to be, I would call it luck. Okay. I got lucky and we got an exit, um, carbon card, which gave us, uh, seven times return in 11 months, but it did happen to us and, uh, some of my LP got money back in their bank, um, so it put our name on pitch book and crunch base and 20:04 So we started growing. So we have now 45 limited partners. We have invested in total 31 companies now. We have a fund, we have an SPV. So it has been grown more than I expected. And I'm really happy because now again, I go back, I follow my passion about creating products and services. 20:34 which are helping society grow. And I'm doing not directly but indirectly because when we are supporting the founders and they are growing and their product and services are being used in society to make a difference, I feel privileged. Many of our portfolio companies, by the way, started small, $40,000 ARR per year. Now, they are six million ARR just in two years. 21:03 Wow. Happiness that we were a small part in making a difference in growing that company and in return, they are making a difference into the society. So that's how I got into this world. I love it, actually. And is the thesis only around healthcare technology companies or is it broader than healthcare? Your passion. So we started healthcare. But in order to make a difference. 21:31 You have to also see what is other things which are impacting and growing. And part of our early thesis was artificial intelligence, software as a service, and financial technologies in addition to healthcare are growing very rapidly and much needed into society and making a difference in human lives. So those are part of our thesis to invest in those four areas. 22:01 artificial intelligence, software as a service, healthcare, and fintech. Excellent. Now, you are also a member of the Angel Capital Association, ACA, and we recruited you from TIE SoCal to join our chapter in SoCal. You also have become a board member for the 2024-2025. 22:29 period, we both have joined the board after the effusive leadership of Gaurav Kumar. 22:38 What would you, I'm going to describe a little bit, TIE, as a nonprofit organization for my listeners. And then I'll get to the question of what your contributions are going to be and how it goes back to your passion. So the Indus Entrepreneurs, TIE T-I-E, was founded in 1992 in Silicon Valley by a group of successful entrepreneurs with roots in the Indus region with a mission to foster entrepreneurship. 23:07 globally through funding, mentoring, networking, and education. Today, the TIE ecosystem comprises over 25,000 startups and 15,000 members across 58 chapters in 12 countries. Within TIE, there is an angels organization for profit. It started in 2010, also in Silicon Valley, and has moved into another eight to 10 chapters. 23:36 representing groups of angel investors. And they're in actually 12 cities with over 3,000 accredited investors. Last year in PitchBook, actually TIE SoCal was among the top 10 in the number of companies that we had invested in. So what's it gonna be like with your presence on the board? And what have you been tasked to do, Shashi? 24:05 My God, what an incredible honor to join this group as you described how powerful the TIE is, but more than power, the impact it continues to make in society across those 50 chapters. As you pointed out, Gaurav Kumar, such a strong leader, and I'm beyond privileged to work with you and others 24:35 to take TIE SoCal to the new heights. Part of TIE SoCal, I have been tasked to lead what we call it TIE Angel Program. Okay. And it basically has three areas within the Angel side. Bring the companies to our members. Okay. 25:06 So they can choose to invest into those companies. The second vertical is we do events very focused on investment, venture capital, or angel investing. And third is having a fund which relates to the first one and take the fund and go invest into the companies. 25:35 catering the entrepreneurship journey and entrepreneurship society. Part of this, by the way, Brenda, we are hosting an event on February 12th, which is Monday, Hyatt at Long Beach, from 3.30 to 8.30. And it's a wonderful group of speakers which are coming and talking about venture capital 26:05 strategies and tactics. And then we have our flagship event, which is scheduled on Friday, April 26th, again in Hyatt Regency. It's a full day event, and will be roughly attended by 400 venture capital, angel investor, startup. If you are any one of those, this is not to miss the event. 26:34 And you do not have to be a member of the TIE SoCal organization. So anyone can attend either of those events, by the way. February 12, which is Monday, 3.30 to 8.30, and April 26, all day, big event, our flagship event, hosted by TIE, but anyone who belongs to those communities. So either investors, a startup, 27:03 or you're supporting any one of those. So you can be service providers. Do not miss any of these two events. I'm very excited to be part of TiE SOCAL and continue to work with intelligent minds like you and others to make a difference in our society. It's going to be an exciting next two years. And I... 27:31 want to share with my listeners, there's a lot of nuggets in the podcast today with Shashi. And so there'll be more information in the show notes with respect to Nurture Ventures, Shashi himself, TIE SoCal, and the upcoming events on February 12th and April 26th. So thank you for leading the charge there. Thank you, Brenda. 27:56 You know, 1999, we're in 2024. It's going to be your 25th anniversary, Shashi, in the United States. I was doing the math yesterday. I went, wow, that's a major, what are you going to do? You've done everything. All right. Oh my God. I'm getting goosebumps right now. My gosh. I'm now thinking about my day when I arrived in Dallas Fort Worth airport. Right. 28:25 I'm nervous. I didn't know where my life will be, but Brenda, I'm so, I'm really in debt of this country. This country is so powerful. If you're willing to work, that's the key word. If you're willing to work, this country is powerful. And there's so many good people. I often hear that, oh, people don't support and help. That's not the experience I have had here. 28:54 Nor has it been mine. I met some incredible people who have helped me to grow my career, who have helped me when people were saying, don't do that. You are crazy. Don't start a company. But there were at the same time, there were many who were there to support me. My family, of course, they endured me so much. All my craziness and. 29:21 all my travel across US and beyond. My parents, I remember my dad, by the way, who I lost here. Sorry. Thank you. He did not want me to come here. Oh my. His goal was that in India, there's a government job, I should go and work into that area. And I end up not. But when I came here, he was the biggest supporter. 29:51 my mom, my wife here, my two kids, and all those who have supported me throughout my career in the last 25 years. I am in debt to so many people I cannot name all of them here on this podcast. Well, thank you. Those are really beautiful words. And you continue to be that young child that wanted to create. 30:20 products that affect people's lives. That's quite laudable. You know, I like to do a round of questions with each one of my guests. I go back to the cornerstones of the consulting work I do at Next Act Advisors. I work with scaling companies on resilience, on sustainable growth. 30:47 purpose-driven. And I ask my guests, you know, what are the meanings of those three words? And that one guest has a similar definition. There's no right or wrong. It's just fascinating. And with your broad and deep expertise in the ecosystem of healthcare and also early stage companies and large, what would you consider? What would you define? What would be your definition of resilience Shashi? 31:15 So in my view, don't give up if you have a passion for something. You will encounter the reality of the life is you will encounter challenges. You will encounter problems. Do not give up on it. There is going to be people. 31:39 who will tell you, you are crazy, don't do that, this is wrong, but at the same time, there will be people who will support you and will root for you. And even if you don't, by the way, believe in you. Believe in you if you wanna do something and go change the world. That's what resiliency to me means. I often do this Brenda and I don't share much when I start to do something new. 32:08 I always plan a worst case plan in my brain. Okay. I always think, I'm going to create a company, for example, how low I can go. I lose my phone, lose my car. That's fine. I'll manage it. We've all been there. Yeah, exactly. So if you in your mind, if you have planned the worst case scenario, I'm not suggesting go do it, but just plan it to give a feeling in your head that that's the lowest possibility that always helps you. 32:38 So coming into challenges and problems, other thing I often say is when you hit the wall, go deep. And we all hit the wall in our personal life, in professional life. Don't give up, go deep. Find it out what elements, what detail elements which are letting you hit the wall. 33:07 And once you figure those details, you, our brains are so powerful. We just have to access those elements of our brain to go deep, find the solution. And I can say it with very high confidence. If you believe in you and try to find a problem, you will find the solution to the problem. And that's what it means. Powerful. Hit the wall. Go deep. You heard it here on The Founders. 33:37 Sandbox. What about purpose-driven enterprise? You have a purpose-driven design to your life. What about purpose-driven enterprises? Yeah, so I often say this also. When you are designing a product, solution, or enterprise, don't make money as your primary objective. And I'm not saying don't be financially conscious, by the way. Your primary goal should not be making money. 34:08 If your primary goal is to make a difference in human lives, if your primary goal is to make a product and services, which people will buy and will help improve their life or their experience or their feelings, believe me, money will come. That's true. So when you're designing product or running a company, think from those aspects. Who is your customer? 34:38 and what is making them to delight your customer. And if you take customer or consumer or your end user, trying to design your product and solution and business processes also, by the way, money will follow to you. And that's purpose to me because if you have that in mind, you will sustain on a long-term basis. 35:06 Which leads us to the definition for you of sustainable growth, right? Yeah, so to me, sustainable growth is how you are growing without adding the debt and liability in your company. So most people can go get a debt, get liability and not think too much about the long-term growth, not think too much about 35:34 improving the value into society, that will not be sustainable growth. Sustainable growth in my view is 35:44 the value you have created for society, the value you have created for your customers, for your end users, how they are driving you to grow. And if they are, money will come and there will be VCs and there will be investors who will give you money, but not just go acquire the money and start to grow, not other way around. Grow first. Take all those... 36:14 stakeholder into the mix first. Yes. And then go look for venture or money to grow the company. That's how sustainable you can be, in my view, Sinder. So self-funding until you do have product market fit and continue to innovate. And the money will come if you're addressing the needs. Correct. Yep. Excellent. Keep customer and end user in the mind. Society also sometimes. 36:43 enterprises think, oh, I'm spending this for the benefit of society and it's going into taking away from my Point of view. Not the case. I mean, if you add value to society, at the end of day, who is the user of your product and services society? Society. We all, we human beings, we are using your product and services. And if we see that 37:12 you care about me, believe me, I will spend money because I know that in return, you're going to care for me on a long-term basis. And if you can get into the hearts and parts of the people through your product and services, it's very hard to go back. You will grow. I will come to you asking, Hey, what is your next product? Because I believe in you. 37:41 Did you have fun in the sandbox today? I loved it. Brenda, thank you so much for having me here. It's just exciting and amazing. And what an incredible work you are doing, Brenda. Thank you. By inviting people to your show where we all can learn from each other. Yes. Seen some of your podcasts in the past, and I can learn. And hopefully, through this, someone can learn. And even if we can make a difference in 38:11 one human life. I think we have done our job. So thank you Brenda and the work you are doing is amazing. Any help I can do, I'll be happy to do so. I'll see you in the sandbox at the TIe Socals board soon. Busy year. Well, thank you. It's been an incredibly fun and insightful podcast. To my listeners. If you like this episode. 38:40 with Shashi Tripathi. Sign up for the monthly release where founders and business owners join me here in the sandbox to learn about how and share how to build strong governance in a resilient, scalable, and purpose-driven company to make profits for good. You can listen to this episode and more on any of the mainstream podcasts, platforms, and 39:10 I look forward to next month. Again, this is the monthly podcast. I'm signing off until next time. Thank you, Shashi.
Episode #39 – the Diverse and Competitive Interests of Elizabeth Burton – History, Economics, Math, Politics, Solving Problems, and Ice Skating. You most likely have seen this episode's guest on CNBC and Bloomberg or followed her insights in various industry publications. Elizabeth Burton is currently a Managing Director and Client Investment Strategist at Goldman Sachs, where she advises institutional clients on their investment strategy. Previously, she was CIO of the Employees' Retirement System of Hawaii, where she oversaw $19 billion in pension assets. Prior to joining Hawaii, Elizabeth served as Managing Director of the Quantitative Strategies Group at the Maryland State Retirement Agency. Her background also includes owning a strategic advisory practice, serving as a senior economist, consultant, and holding roles with a fund of hedge funds. Elizabeth received her bachelor's degree in political science and French, from Washington and Lee University, and her MBA in Finance, Econometrics & Statistics from the University of Chicago. She earned the CAIA designation and has been recognized for her work by CIO Magazine. On today's episode, she shares more about her diverse background, mostly tied to a passion for solving problems, importance of networking, and advice for young women entering our industry.
Dave Finnegan is a seasoned “human experience collector” who dedicated an entire year to exploring the world to gain a deeper understanding of cultures and human experiences. In 2022 he traveled over 130,000 miles, setting foot on every continent including Antarctica, and navigated some of the world's largest rivers such as the Ganges, Amazon, Nile, and Mekong. He hiked iconic trails such as Kilimanjaro, the Himalayas, Patagonia, the Inca Trail to Machu Picchu. As a diver, he explored some of the world's most beautiful underwater environments including the Great Barrier Reef, the Red Sea, and the Galapagos Islands. All with a carry-on-sized backpack. Overall, Dave's journey was a transformative experience.In 2013, Dave was named to the “Top 100 CIO” list by CIO Magazine and was nominated as “Innovative CIO of the Year” by Retail Information Systems magazine. He worked at the Orvis Company for seven years (2014-2021) where he was the Customer Experience Officer. Prior to Orvis, he helped to start up Build-A-Bear Workshop (1999-2014) where he served as Chief Information and Interactive Officer for the company. He was instrumental in the development of the award-winning Build-A-Bear Workshop Store of the Future: an innovative blend of digital technology and store experience. Exploring Planet Earth 2022, Instagram page - https://www.instagram.com/exploringplanetearth2022Linkedin - https://www.linkedin.com/in/davefinneganThe National CIO Review magazine interview - https://nationalcioreview.com/interviews-with-technology-leaders/qa-dave-finnegan-chief-experience-officer-orvis/
Lauren Washignton is the co-founder and CEO of Fundr, a platform that uses data and AI to empower decision-making in seed investing. Prior to this, Lauren co-founded Black Women Talk Tech, the largest membership organization and only conference for black women founders, and KeepUp, an automated social listening platform. Her companies have won multiple awards including 43North, the Advanced Imaging Society's Distinguished Leadership Award, and the Austin Inno Fire Award. She has been featured in The New York Times, TechCrunch, Elle, Inc, and Fortune and listed as a top entrepreneur in Essence Magazine, Entrepreneur Magazine, CIO Magazine, the ForbesNEXT1000 list, and Austin Black Business Journal's 40 Under 40. In this episode we discuss: How Fundr is using AI to eliminate bias, increase access, decrease the time to funding and help even the playing field of investor-to-founder relationships; and How she plans to use the data generated from Fundr to help inform change and hopefully bring more equity to the funding ecosystem. When was the last time you enjoyed REST?At the WTF? Podcast we are big proponents of rest as a productivity hack. Book your next relaxing luxury getaway with our partner in rest and luxury at Farringdon Jets!Learn more about Lauren: LinkedInLearn more about Fundr: https://www.fundr.ai/Fundr on InstagramFundr on TwitterI hope you enjoyed this episode. Don't keep good content to yourself. If you enjoyed this episode, let me know by rating, reviewing, and sharing this episode with 3 friends. Subscribe to the podcast at its home on the ALIVE Podcast Network, here https://wheres-the-funding.onpodium.com/ and here https://bit.ly/wheresthefundingpodcast. Follow the podcast on your favorite podcast streaming platforms like Apple Podcasts, Google Play, Spotify, and more to get notified when new episodes drop.To be a guest or sponsor the podcast, email whereisthefunding@gmail.com. Follow the podcast on Instagram at whereisthefunding_podcast and follow me, your host Michelle J. McKenzie and the show page on LinkedIn.
Embark on a captivating expedition with Frank Rich as he unravels the enigmatic world of media and truth-seeking in this spellbinding episode of The Superhuman Life. Join the enthralling conversation with Jeremy Ryan Slate, the illustrious podcast host, celebrated author, and erudite scholar of early Roman Empire propaganda. Prepare to be captivated as they delve into the transformative evolution of modern media, the urgent need to discern fact from fiction, and the profound impact of technology on our intellectual prowess. Brace yourself for an extraordinary narrative as Jeremy unveils his unique perspective on leading a superhuman life. Key Takeaways: A Digital Metamorphosis: Witness the remarkable shift from media consumers to media creators in the age of digital empowerment. The Pursuit of Truth: Navigate the labyrinth of information and propaganda by honing the vital skill of discernment. Protecting Our Linguistic Heritage: As AI advances, safeguarding our language skills becomes an urgent imperative to preserve literacy. Unveiling Technological Transformations: Explore the profound impact of technology on fundamental aspects of our lives, from memorizing phone numbers to societal changes. Crafting Your Superhuman Life: Encounter the diverse interpretations of leading a superhuman life, as Jeremy shares his pursuit of an extraordinary existence for his family. About Jeremy Ryan Slate: Jeremy Ryan Slate is a Top 100 Podcast Host, Podcast Guest PR Expert, and Public Speaker based in Jefferson, New Jersey. Jeremy Ryan Slate is the founder of the Create Your Own Life Podcast, which studies the highest performers in the world. He specializes in using podcasting and new media to create trust and increasing leader status. In iTunes, he was ranked #1 in the business category and ranked #78 in the Top 100. Jeremy was named on of the top 26 podcasts for entrepreneurs to listen to in 2017 and 2018 by CIO Magazine, top podcast to listen to by INC Magazine in 2019 and the millennial influencer to follow in 2018 by Buzzfeed. His podcast has been downloaded over 2.5 million times. He's also a contributing editor of New Theory Magazine and Grit Daily. Links/References: Uncover the fascinating world of Jeremy Ryan Slate at jeremyryanslate.com Immerse yourself in the transformative journey with Jeremy's book, "Unremarkable to Extraordinary," available at getextraordinarybook.com Quotes: "Peering through the fog of propaganda demands a discerning eye." - Jeremy Ryan Slate "While AI can be a valuable tool, the erosion of our language skills poses a monumental challenge." - Jeremy Ryan Slate Subscribe & Review: Embark on a rewarding voyage with The Super Human Life. Join our loyal community by subscribing and leaving a heartfelt review on iTunes. We thrive on the feedback from our esteemed listeners, and your unwavering support ensures a continuous delivery of exceptional content! -- Connect with Frank and The Super Human Life on Social Media: Instagram: https://www.instagram.com/coachfrankrich/ Facebook: https://www.facebook.com/groups/584284948647477/ Website: http://www.thesuperhumanlifepodcast.com/tshlhome YouTube: https://www.youtube.com/channel/UCjB4UrpxtNO2AFtDURMzoKQ
Episode Description: You've heard of the glass ceiling…but what about the glass ledge? Of course there are some internal barriers and bias against women…. But are we internalizing it? Making it a reason to stop us? My guest today is encouraging women to focus on the things we can control and how we perceive ourselves when we are paving the way through the business world. It's the uncomfortable conversations with yourself that make the difference. Are you in the hustle? Addicted to busy? We are talking today about how to get off the hamster wheel of your business! Be a Podcast VIP! Get your Podcast up and running in 1 week! Schedule a call to learn more: https://calendly.com/lizsvatek/whiteglovelaunch-session Are you in the 4%? Take Liz's FREE Limiting Beliefs Quiz and find out what's holding you back! www.lizsvatek.com/quiz Connect with: Iman Website: http://www.theglassledge.com/ Instagram: https://www.instagram.com/imanoubou/ https://www.instagram.com/theglassledge/ Guest Bio: Iman Oubou is an award-winning entrepreneur, author, published scientist and former beauty queen (Miss New York US 2015 and 2nd Runner Up at the 2015 Miss United States pageant) on a mission to democratize publishing using the power of A.I. Through her diverse experience in business, pageantry and STEM, Iman noticed gender disparities in the workforce and an omnipresent bias across printed and digital media representation of women which inspired her to initially launch SWAAY in 2017 as a mediatech platform providing content creation support and editorial tools to underrepresented voices and thought leaders. Her podcast, Women Who SWAAY, which was syndicated by media conglomerate, Westwood One, was number 2 on iTunes, and was ranked in the top 5 best podcasts for women entrepreneurs by Inc. Magazine. Iman has also recently written and published her first book, The Glass Ledge: How to breakthrough self-sabotage, embrace your power, and create your success (available at all retailers including Barnes & Noble, Amazon, Target, Walmart, etc...). Iman was named by CIO Magazine the number one “Female Entrepreneur to Watch” in 2018 and recently became the first ever “Visage Du Maroc” of 2018 (which translates to Face of Morocco), a new initiative uplifting female voices in Morocco and across the Middle East. In 2018, Iman appeared as a keynote speaker at Harvard Women In Business and at MIT STEM Conference. She was also part of the first ever all-female judge panel at Miss Universe 2018.
Dr. Ashby Monk is the Executive and Research Director of the Stanford University Global Projects Center. Ashby was named by CIO Magazine as one of the most influential academics in the institutional investing world. His current research focuses on the design and governance of institutional investors, with specialization on pension and sovereign wealth funds. Ashby's most recent book, The Technologized Investor, is a practical guide showing how institutional Investors can gain the capabilities for deep innovation by reorienting their strategies and organizations around advanced technology. He also recently released a significant white paper on transparency and innovation for institutional investors for the Biden Administration. Our conversation follows-up an early podcast, Episode 29, which is replayed in the feed. This time around, we discuss the power of asset owners, issue of transparency, need for innovation and obstacles to achieving it, how and when to create change, examples of climate work at New Zealand Super, the Australian Super Funds, and Canadian Pension funds, and Ashby's handful of technology start-ups focusing on these challenges. Learn More Follow Ted on Twitter at @tseides or LinkedIn Subscribe to the mailing list Access Transcript with Premium Membership
GARRETT DROEGE, CIC, CPCU, CLCS, CBIA, CWCA, CRISGarrett Droege serves as Senior Vice President and Director of Innovation and Digital Risk Practice Leader at IMA Financial. His role oversees IMA's national focus in the technology, and digital risk verticals (collectively called the Advanced Industries Specialty). He also co-manages IMA Labs, IMA's insurtech innovation, investment, and strategy with BrokerTech Ventures. Additionally, he is part of the founding team of IMA's web3Labs initiative and helped IMA become the first broker to build an insurance and risk management facility in the metaverse and issue the industry's first “proof of coverage” via blockchain/NFT. He serves on the Crypto.Chicks NFT Advisory Board and consults with several other NFT projects.Prior to his current role, he served as CEO/Executive Director of TechAssure Association, Inc., an international consortium of insurance agents/brokers specializing in technology-related risks. Garrett's expertise includes Errors & Omissions, Cyber, and Technology Risk Management. Additionally, he is a brokerage technology specialist – focused on InsurTech, AMS/BMS/CRM platforms, data mining, and client journey tech stack development. Garrett has designed complex insurance and risk management programs for some of the most sophisticated and diverse tech businesses in the country. These include firms in info tech, medical technology, telecommunications, new media and all types of digital risk and blockchain. Garrett is an alumnus of University of North Carolina at Wilmington and The Hartford School of Insurance. He was named to the Charlotte Business Journal's 40 Under Forty list and Insurance Business America's Young Guns of Insurance list. Garrett is routinely featured in national publications and media productions, including NPR's All Things Considered. He holds the esteemed Chartered Property Casualty Underwriter (CPCU) and Certified Insurance Counselor (CIC) industry designations, among others. He has been a featured keynote speaker for numerous organizations, including: Federal Bureau of Investigation, National Public Radio, CIO Magazine, Society of CPCU, Insurance Innovators, FinTech Association of Hong Kong, Net Diligence, Healthcare Information & Management Systems Society (HIMSS), Information Systems Audit and Control Association (ISACA), North Carolina Technology Association, Texas Blockchain Council and many more.Droege has been named three times to the Hot 100 List – a group of the top 100 insurance professionals that have “moved the industry forward” over the past 12 months. Garrett also serves as an advisor and mentor to several technology startup companies and has extensive relationships with global accelerator programs and investors. He is a frequent guest on business podcasts including: “The Insurance Guys”, Lowenstein Sandler's “Don't Take No For An Answer,” “InsurTech Geek Podcast,” “Beyond Insurance,” “A.I. Wisdom,” “The Insurance Coffeehouse,” and more.
In this episode of the Road to Growth podcast, we are pleased to introduce you to Jeremy Slate. Jeremy is the founder of the Create Your Own Life Podcast, which studies the highest performers in the world. He studied literature at Oxford University, and is a former champion powerlifter turned new media entrepreneur. He specializes in using podcasting and new media to create trust and opinion leader status. In iTunes, he was ranked #1 in the business category and ranked #78 in the Top 100. Jeremy was named one of the top 26 podcasts for entrepreneurs to listen to in 2017 + 18 by CIO Magazine, top podcast to listen to by INC Magazine in 2019 and Millennial Influencer to follow in 2018 by Buzzfeed. The Create Your Own Life Podcast has been downloaded over 2.5 million times. He's also a contributing editor of New Theory Magazine and Grit Daily. After his success in podcasting, Jeremy and his wife, Brielle, founded Command Your Brand Media to help leaders use the power of podcasts to change the world. Learn more and connect with Jeremy Ryan Slate by visiting him on Facebook : https://www.facebook.com/Jeremyryanslate/ Twitter: https://twitter.com/JeremyRyanSlate Instagram: https://www.instagram.com/jeremyryanslate/ Linkedin: https://www.linkedin.com/in/jeremy-ryan-slate-bb7b284a/ Be sure to follow us on Twitter: Twitter.com/to_growth on Facebook: facebook.com/Road2Growth Subscribe to our podcast across the web: https://www.theenriquezgroup.com/blog Spotify: https://spoti.fi/2Cdmacc iTunes: https://apple.co/2F4zAcn Castbox: http://bit.ly/2F4NfQq Google Play: http://bit.ly/2TxUYQ2 Youtube: https://www.youtube.com/channel/UCKnzMRkl-PurAb32mCLCMeA?view_as=subscriber If you are looking to be a Guest on Podcasts please click below https://kitcaster.com/rtg/ For any San Diego Real Estate Questions Please Follow Us at web: www.TheEnriquezGroup.com Youtube: https://www.youtube.com/channel/UCKnzMRkl-PurAb32mCLCMeA or Call : 858 -345 - 7829 Recently reduced properties in San Diego County * Click **** bit.ly/3cbT65C **** Here*
Achieving Customer LoveHoward is the Wall Street Journal bestselling author of Winning Digital Customers: The Antidote to Irrelevance which was recently listed by Forbes as “One of the ten most important business books of 2021.”Howard was named by IDG as “One of The Top 10 Digital Transformation Influencers to Follow Today,” and by Enterprise Management 360° as “One of the Top 10 Digital Transformation Influencers That Will Change Your World.”As an entrepreneur, Howard has launched two successful companies that help large brands transform to thrive in the digital age: FROM, The Digital Transformation Agency, and Innovation Loft. Among his dozens of Fortune 1000 clients are Verizon, NBC, Universal Studios, JPMC, Morgan Stanley, the NBA, Visa, and digital leaders like Facebook, Spotify, and Amazon.Prior to founding his own companies, Howard spent 18 years with Ernst & Young Consulting which then became part of Capgemini, one of the world's leading global consulting firms, where he helped launch their digital practice.Howard speaks regularly at major industry conferences and is proud to have been on the faculty of the NYU Tisch School of the Arts, his alma mater. He is a frequent contributor to CIO Magazine.BIGGEST TAKEAWAYS FROM THIS EPISODE:Why achieving customer love is the single most important criteria for business successWhat is the formula for achieving customer loveTransformation process brands can use to improve their fulfillment of the love formulaDownload the first chapter of The Wall Street Journal Bestseller Winning Digital Customers HEREWORK WITH MECOACHES, CONSULTANTS, ENTREPRENEURS & BUSINESS OWNERS if you are ready to step into your power, do what you love, and make your dream business flourish◉ Book a free call with me:☎ http://bit.ly/StrategySessionWithCatherineDownload LinkedIn Decoded eBook: https://www.lhmacademia.com/Visit https://linktr.ee/catherinebroy for more
Kate Vitasek is a Professor at The University Of Tennessee. Kate's current passion is the pioneering work she's leading in Vested and Vested Outsourcing at the University of Tennessee. Vested stems from award-winning research by the University of Tennessee funded by the United States Air Force to find a “better way to outsource.” Vested is part of a book series published by Palgrave Macmillan. It has also been featured in more than 300 articles in traditional media outlets such as Forbes, Business Week, CIO Magazine, NRP, and The Wall Street Journal, as well as in numerous trade publications like Globalization Today Magazine, Outsource Magazine, SupplyChainBrain.com, Warehousing Forum, Supply & Demand Chain Executive, Logistics Viewpoints, and IT Business Edge.com. To learn more about becoming a Freight Agent: https://spi3pl.com/ To learn more about Emerge: https://emergemarket.com/freightcoach/ Ditch your carrier packet, Drive more carrier sales and get better load coverage with seamless digital onboarding, TMS integration, and smart load coverage, visit: https://brokercarrier.com/
Closing the cybersecurity skills gap might seem like a problem for established tech professionals to solve, but a technical background isn't even necessary to join the cause. On this episode, we continue our “Cybersecurity” series with guests Melonia da Gama, Director of Marketing at Fortinet's NSE Training Institute, and Lynn Simons, Senior Director of Security Awareness and Engagement at Salesforce. Hear these two champions of cyber education discuss why a diverse talent pool and a bit of daily diligence are needed to stop cybercriminals in their tracks.Tune in to learn:The partnership between Fortinet and Salesforce (04:03)The importance of hiring diverse talent for cybersecurity jobs (16:10)Why cybersecurity is a “human issue” (22:54)The success of cybersecurity training programs (34:31)Mentions:Cybersecurity Learning Hub - TrailheadNational Cybersecurity Alliance“Closing the Cybersecurity Skills Gap with Cyber Experts Gill Thomas and Seán Doyle” (IT Visionaries podcast)CIO MagazineDid you know, Salesforce is one of the founding members of World Economic Forum's Cybersecurity Learning Hub ?The learning hub democratizes access to cybersecurity skills by providing free and career-oriented modules that give people a route towards in-demand roles. Visit Trailhead to skill up for the future and learn in-demand skills that lead to top jobs. Mission.org is a media studio producing content for world-class clients. Learn more at mission.org.
In the ‘old' Western European world, internal business leaders were typically viewed as the top of the organizational hierarchy pyramid — the ones who ‘knew it all' and made the decisions accordingly. Today's business wisdom turns the prevailing structure upside down, with customers sitting at the top of the pyramid; for true organizational success, this is where all business decisions should stem from. For episode # 56 of my podcast the World Class Leaders Show, I was honored to host a good friend from Germany, Hans-Martin Hellebrand. Hans-Martin is the co-CEO of Badenova, a regional utility company committed to driving energy transition in Southwest Germany. Before joining Badenova, Hans-Martin was managing director of the digital energy retailer eprimo. From 2015 – 2017, he founded and led an innovation center in Silicon Valley, as well as scaling a tech start-up as COO/CFO. Hans-Martin has studied at internal institutions such as Stanford and Kellogg-Northwestern, and he was awarded “IT Executive 2016” by CIO Magazine. By listening to this podcast episode, you will learn more about: Lessons Hans-Martin took from his time in Silicon Valley Four steps to establishing customer-centricity What it's like managing a business with a Co-CEO Supporting Change, and what most people get wrong about CEOs If you'd like to know more about Hans-Martin's work, he can be contacted via LinkedIn, at https://www.linkedin.com/in/hmhellebrand. For more information about Badenova, go to the website at https://www.badenova.de/. If you've enjoyed this or another of my podcast episodes, please send me any comments via LinkedIn at linkedin.com/in/andreapetrone, or via email at Andrea@andreapetrone.com. For more information on my work and access to other valuable resources, please visit the website, at https://www.andreapetrone.com/. Read the article related to this podcast: https://www.andreapetrone.com/hans-martin-hellebrand-ceo-of-badenova-on-turning-leadership-upside-down-article/
Lauren is the cofounder and CEO of Fundr, a platform that uses data and AI to empower decision making in seed investing. Prior to this, Lauren cofounded Black Women Talk Tech, the largest membership organization and only conference for black women founders and KeepUp, an automated social listening platform. Her companies have won multiple awards including 43North, the Advanced Imaging Society's Distinguished Leadership Award and the Austin Inno Fire Award. She has been featured in The New York Times, TechCrunch, Elle, Inc and Fortune and has been listed as a top entrepreneur in CIO Magazine, Essence Magazine, Entrepreneur Magazine and the ForbesNEXT1000 list. Lauren started her career as a special education teacher with Teach for America and went on to develop marketing and data strategy for over 100 global companies at InStyle Magazine, TVGuide and Omnicom Group. She has her BA from the University of North Carolina at Chapel Hill and her MBA from Northwestern's Kellogg School of Management. She is on the board of advisors for SXSW Pitch, Athena and New Profit's Future of Work Fund. --- Support this podcast: https://anchor.fm/tavamultimediagroup/support
Jeremy Slate is the founder of the Create Your Own Life Podcast, which studies the highest performers in the world. He studied literature at Oxford University, and is a former champion powerlifter turned new media entrepreneur. He specializes in using podcasting and new media to create trust and opinion leader status. In iTunes, he was ranked #1 in the business category and ranked #78 in the Top 100. Jeremy was named one of the top 26 podcasts for entrepreneurs to listen to in 2017 + 18 by CIO Magazine, top podcast to listen to by INC Magazine in 2019 and Millennial Influencer to follow in 2018 by Buzzfeed. The Create Your Own Life Podcast has been downloaded over 2.5 million times. He's also a contributing editor of New Theory Magazine and Grit Daily. After his success in podcasting, Jeremy and his wife, Brielle, founded Command Your Brand Media to help leaders use the power of podcasts to change the world. Jeremy's Social Media Links: Twitter Facebook Instagram LinkedIn In addition to listening to the episode, you can watch a video of their discussion on our YouTube Channel. And be sure to subscribe to support the podcast! For general information about the podcast, send an email to info@beinhakerlaw.com To follow Mitch and the podcast, go to linktr.ee/beinhakerlaw. You can subscribe and listen to episodes on Apple Podcasts, Google Podcasts, Amazon Music, Spotify and most other directories. Please review us whenever possible and thanks for your continued support! Sponsorships and paid guest appearances are available. Connect with us by email or on social media. The Accidental Entrepreneur is brought to you by Beinhaker Law, a boutique business & estates legal practice in Clark, NJ. To learn about shared outside general counsel services and how to better protect your business, visit https://beinhakerlaw.com/fractional-gen-counsel/ Please support our affiliate sponsors (https://beinhakerlaw.com/podcast-affiliates/). Also, support the show and get your own podcast merch! (https://beinhakerlaw.com/podcast-store/) One of One Productions - a New Jersey-based studio, just over the George Washington bridge, that caters to the booming business of podcasting. Be sure to check out the guesting kit that they've created exclusively for our listeners! https://one-of-one-productions.myshopify.com/products/mitchell-beinhakers-guesting-kit North Authentic - NorthAuthentic.com is a conscious hair care marketplace offering the cleanest brands from around the world. Their pro stylists curate only the most fabulous non-toxic hair products. Use our affiliate link for all your purchases! https://shrsl.com/38heu The Healthy Place - Findyourhealthyplace.com has thousands of supplements to help you live a better quality of life; as well as natural solutions for chronic pain, stress, anxiety, depression, sleep and much, much more. Need guidance? Use their Live Chat feature and talk to a Wellness Consultant right on their website. The Accidental Entrepreneur is a trademark of Mitchell C. Beinhaker. Copyright 2018-2022. All rights reserved.
Howard Tiersky is the Wall Street Journal bestselling author of Winning Digital Customers: The Antidote to Irrelevance which was recently listed by Forbes as “One of the ten most important business books of 2021.” FREE Chapter Howard was named by IDG as “One of The Top 10 Digital Transformation Influencers to Follow Today,” and by Enterprise Management 360° as “One of the Top 10 Digital Transformation Influencers That Will Change Your World.” As an entrepreneur, Howard has launched two successful companies that help large brands transform to thrive in the digital age: FROM, The Digital Transformation Agency & Innovation Loft. Among his dozens of Fortune 1000 clients are Verizon, NBC, Universal Studios, JPMC, Morgan Stanley, the NBA, Visa, and digital leaders like Facebook, Spotify, and Amazon. Prior to founding his own companies, Howard spent 18 years with Ernst & Young Consulting which then became part of Capgemini, one of the world's leading global consulting firms, where he helped launch their digital practice. Howard speaks regularly at major industry conferences and is proud to have been on the faculty of the NYU Tisch School of the Arts, his alma mater. He is a frequent contributor to CIO Magazine. Howard Tiersky joins host Denise Griffitts of Your Partner In Success Radio to help companies understand their customers. LinkedIn | Twitter
Today's guest on the SYCK Podcast is seasoned recruiter and interview coach, Margaret Buj. We cover a lot of ground in this episode, starting with how recruiters use keywords in LinkedIn to find candidates. Margaret talks about the top things that should be on your resume and how to make yourself more attractive to recruiters. We also talk about how to prepare for interviews with a recruiter versus hiring manager. With close to 20 years of international recruiting experience, Margaret has a lot of SYCK advice to share and I'm excited for job seekers to hear this conversation! IN THIS EPISODE: [02:55] Margaret explains her Talent Acquisition role and how she pursues candidates for niche roles [11:15] Is it important to submit applications early and how recruiters use LinkedIn to find candidates [16:50] How important is company experience and how referrals play into your job search [28:16] What recruiters look at on a resume [36:20] How to prepare for a screening call with the recruiter [41:52] What job seekers should not do and advice for improving your resume KEY TAKEAWAYS: It is really important to have relevant keywords, job titles, and sectors listed at the top of your resume and LinkedIn profile in order to get a recruiters' attention. If you have only worked for less known companies, be sure to include one line explaining what the company does or the complexity of the organization as a way to help the recruiter better understand your competency or experience. As a job seeker, don't rely solely on job boards. Be proactive and use multiple methods to improve your job search like targeting your top companies and connecting with decision makers and recruiters. RESOURCE LINKS Syckpodcast.com BIO: Margaret Buj is an experienced Talent Acquisition Manager and Interview Coach who helps job seekers to get hired, promoted and paid more. She has 17 years of experience recruiting for global tech companies and tech start-ups across Europe & the US (including Expedia, King, VMware, Microsoft, Avanade, Typeform, Mixmax), and in the last 16 years, she's successfully coached over a thousand people worldwide to get the jobs and promotions they really wanted. She's worked with professionals at all levels in private (across multiple industries, mostly technology and FMCG) and public sector (including NGOs, UN jobs, education). Margaret has spoken at career events & conferences and has done training sessions and workshops in London, Monaco, Athens & Saudi Arabia. Her advice has been featured in FoxBusiness, BuiltIn, GOBanking Rates, Management Today, Financial Times, Management Today and CIO Magazine. Margaret Buj WebsiteMargaret Buj on LinkedIn
Your critical enterprise data should serve as a foundation for your business providing significant business value. So why not leverage this data for EVERYTHING it is worth?In this episode of CDO Matters, Malcolm sits down with West Monroe's Data & Analytics Strategy Innovation Fellow, former Gartner analyst and best-selling author Doug Laney to discuss the business value that can come from data. Doug's book, Infonomics: How to Monetize, Manage, and Measure Information for Competitive Advantage, was selected by CIO Magazine as the “Must-Read Book of the Year,” a “Top 5 Books for Business Leaders and Tech Innovators,” and by the Wall Street Journal as one of its “5 Summer Reads for CIOs.” His latest book, Data Juice: 101 Real-World Stories of How Organizations Are Squeezing Value From Available Data Assets has received accolades from business, data, analytics and IT executives and practitioners around the world. During their discussion, they touch on key data value topics including how to measure data as an asset within your organization, the overall state of data management, evaluating data context and reporting on the actual value that critical data brings. They go on to talk about alternative forms of data value (e.g., tokenized data, cryptocurrencies) and how the principles of his latest book apply to real-world business use cases. The conversation closes with the two weighing in on what they believe the future will be like for enterprise data strategies before concluding on the importance of sharing data governance within your business. **Stick around to the end of the podcast as Doug makes you a valuable offer you don't want to miss** Key Moments [4:53] The Importance of Info-nomics [9:00] Measuring Data as an Asset [12:23] The State of Data Management [15:03] Evaluating Data Context [19:33] Reporting on the Value of Data [23:53] Alternative Data Values – Tokenizing Data & Crypto [25:43] Applying ‘Data Juice' to Real-World Use Cases [31:03] The Future of Enterprise Data Strategy [35:23] Sharing Data Governance Key TakeawaysThe 3 Ms of Info-nomics: Measure, Manage and Monetize [6:51 – 8:55] “With [CDOs], the role is still kind of being defined…it's really about how to manage and leverage data as an actual asset. That's really what's at the core of what [CDOs] need to be doing to drive and prove value from data.” – Doug LaneyHow to Measure the Monetary Impact of Your Data [8:57 – 9:55] “The state of data management...I would give it about a five or maybe a solid six [out of 10] ...Getting back to the notion of measuring, what I would hear all the time from all the CDOs and CIOs…is that the impacts here from a data perspective are indirect.” – Malcolm Hawker Improving the Data Process for Better Performance [10:24 – 11:20] “We developed an entire metrics framework…that can be used to empirically track how improvements in various quality metrics and data governance indicators drive improvements in business process performance leading to revenue improvements, profit improvements, market share, risk reduction, etc.” – Doug Laney Why Value Your Data? [17:06 – 19:10] “Depending on why you want to value the data, whether you are trying to get investments or whether you are trying to justify the benefits of an analytic use case …there are a variety of reasons that you would want to value your data...the standards methods of evaluating any asset are the cost approach, the market approach and the income approach.” – Doug LaneyReporting on Data Value [20:00 – 22:07] “If data was a balance sheet asset, I think it would help some organizations and hurt others...there are certain things that you want to keep proprietary and out of the prying eyes of investors and competitors...If you could report on the value of your data, it might augment the evaluation of your company…Data is not a balance sheet asset according to accounting standards.” – Doug LaneyAbout Doug Laney Doug Laney is a best-selling author and recognized authority on data and analytics strategy. He advises senior IT, business and data leaders on data monetization and valuation, data management and governance, external data strategies, analytics best practices and establishing data and analytics organizations. EPISODE LINKS & RESOURCES: Follow Doug on LinkedInDoug's Published Works:Infonomics: How to Monetize, Manage, and Measure Information for Competitive AdvantageData Juice: 101 Real-World Stories of How Organizations Are Squeezing Value From Available Data Assets
Howard is the Wall Street Journal bestselling author of Winning Digital Customers: The Antidote to Irrelevance which was recently listed by Forbes as “One of the ten most important business books of 2021.” Howard was named by IDG as “One of The Top 10 Digital Transformation Influencers to Follow Today,” and by Enterprise Management 360° as “One of the Top 10 Digital Transformation Influencers That Will Change Your World.” Prior to founding his own companies, Howard spent 18 years with Ernst & Young Consulting which then became part of Capgemini, one of the world's leading global consulting firms, where he helped launch their digital practice. Howard speaks regularly at major industry conferences and is proud to have been on the faculty of the NYU Tisch School of the Arts, his alma mater. He is a frequent contributor to CIO Magazine.
Apurva Mehta is the Managing Partner of Summit Peak Investments. Apurva graduated with a B.B.A in Finance from The George Washington University. From 2001 to 2004, he was a Senior Investment Analyst for Citi Institutional Consulting in Washington D.C, where he focused on asset allocation and manager due diligence for endowments, foundation, and pension funds. From there, Mehta went on to become a VP at Lehman Brothers in the Investment Banking and Investment Management Divisions, focusing on Global Business Planning and Strategy until 2008. For the next three years, Mehta was the Director of Portfolio Investments at the Juilliard School in New York City. For the next eight years, he was the Deputy Chief Investment Officer at Cook's Children's Health Care System in Fort Worth, Texas, where he oversaw the management of the portfolio across all asset classes, including strategic and tactical asset allocation, investment manager selection, manager performance evaluation, and operational oversight. Additionally, he led the buildout of the Private Investment portfolio and spearheaded the Venture Capital program. Moreover, in 2012 and 2013 Mehta was named one of the "Top Forty Under Forty" by CIO Magazine and recognized as “Fresh Talent at the World's Largest Asset Owners”. He was also named a “Rising Star” of Foundations and Endowments and a “Rising Star” of Hedge Funds by Institutional Investor in 2013. Currently, alongside being a managing partner at Summit Peak, Mehta is also on the board for Interstride. In this episode, Chris and Apurva discuss venture capital's current market environment and analyze Summit Peak's strategy for investing in Pre-See, Seed, and Series A Managers. They also discuss what will matter for starup's going forward and how valuations will be set, Paypal Mafia stories, and more. Enjoy! Learn more about Chris Powers and Fort Capital: www.FortCapitalLP.com Follow Fort Capital on LinkedIn: www.linkedin.com/company/fort-capital/ Follow Chris on Twitter: www.Twitter.com/FortWorthChris Follow Chris on LinkedIn: www.linkedin.com/in/chrispowersjr/ Subscribe to The Fort on YouTube: https://www.youtube.com/channel/UCuJ32shRt8Od3MxMY-keTSQ Apurva on Twitter: https://twitter.com/mehtaaapurva Summit Peak Investments: https://www.summitpeak.com/ (2:32) - What was your experience working at Lehman Brothers in 2008? (6:06) - Apurva's career and founding Summit Peak Investments (7:40) - How have you chosen to approach Venture? (16:04) - What qualities do you look for in early-stage investors? (24:07) - What's happening in the market & VC in your opinion? (39:55) - How often do companies need to renegotiate capital agreements when markets become volatile? (44:54) - Do you predict investors will only look for the most logically profitable businesses going forward? (49:39) - What's happening in the world of Series-A, Seed, and Pre-Seed investing? (55:25) - What factors would determine a phenomenal seed company in this market? (58:33) - Thoughts on the PayPal Mafia (1:03:12) - What is your mindset heading into the next 5 years? The Fort is produced by Johnny Podcasts
Jeremy Slate is the founder of the Create Your Own Life Podcast, which studies the highest performers in the world. He studied literature at Oxford University, and is a former champion powerlifter turned new media entrepreneur. He specializes in using podcasting and new media to create trust and opening leader status. In iTunes, he was ranked #1 in the business category and ranked #78 in the Top 100.Jeremy was named one of the top 26 podcasts for entrepreneurs to listen to in 2017 + 18 by CIO Magazine, top podcast to listen to by INC Magazine in 2019 and Millennial Influencer to follow in 2018 by Buzzfeed. The Create Your Own Life Podcast has been downloaded over 2.5 million times. He's also a contributing editor of New Theory Magazine and Grit Daily.After his success in podcasting, Jeremy and his wife, Brielle, founded Command Your Brand to help leaders use the power of podcasts to change the world.Follow Jeremy https://commandyourbrand.com/For merchandise, podcast and youtube:https://linktr.ee/wes.tankersleyThis Episode of Shaping Success is brought to you by Terry Levy at Parkway Chevrolet in Tomball Texas. If you are in the market for a new car or truck give Terry a call at 346-273-1042 thats 346-273-1042 and let Terry help you out. Don't forget The best Way is Parkway!Check out our sponsor Tattooed and Successful @tattoedandsuccessfulco use code TANK at check out for a special Discount! https://tattooedandsuccessful.com/Check out our sponsor The Warriors Collection for coffee, gear and more use code TANK at check out for a special Discount! https://warriorscollectionbrand.com/Follow Shaping Success https://shapingsuccesspodcast.buzzsprout.com/Email Wes@westankersley.com for guest ideas or to be on the show!Freight FamousHost Justin Bailie talks with guests on how to build, scale & automate a trucking businessListen on: Apple Podcasts Spotify End Hype with Callye KeenCallye shares 15 years experience launching products and growing businesses.Listen on: Apple Podcasts SpotifyThis Episode of Shaping Success is brought to you by Terry Levy at Parkway Chevrolet in Tomball Texas. If you are in the market for a new car or truck give Terry a call at 346-273-1042 thats 346-273-1042 and let Terry help you out. Don't forget The best Way is Parkway! Check out our sponsor The Warriors Collection for coffee, gear and more use code TANK at check out for a special Discount! https://warriorscollectionbrand.com/Support the show
Jeremy Slate is the founder of the Create Your Own Life Podcast, which studies the highest performers in the world. He studied literature at Oxford University, and is a former champion powerlifter turned new media entrepreneur. He specializes in using podcasting and new media to create trust and opening leader status. In iTunes, he was ranked #1 in the business category and ranked #78 in the Top 100.Jeremy was named one of the top 26 podcasts for entrepreneurs to listen to in 2017 + 18 by CIO Magazine, top podcast to listen to by INC Magazine in 2019 and Millennial Influencer to follow in 2018 by Buzzfeed. The Create Your Own Life Podcast has been downloaded over 2.5 million times. He's also a contributing editor of New Theory Magazine and Grit Daily.After his success in podcasting, Jeremy and his wife, Brielle, founded Command Your Brand to help leaders use the power of podcasts to change the world.www.commandyourbrand.comwww.livelifedriven.com
Raj Subrameyer is a tech career strategist focusing on helping people to land their dream job and become successful leaders. He is passionate about guiding professionals to maximize their opportunities and discover their zone of genius. He has given multiple TEDx talks and is a sought-after speaker at various conferences and has been featured in numerous TV news segments, podcasts, and publications, including CBS, FOX, NPR, NBC, Entrepreneur, CIO Magazine, CEOWorld Magazine, Authority Magazine, Career Addict, Thrive Global, Addicted2Success and The Good Men Project. His areas of expertise include career advancement, leadership, motivation, productivity, and entrepreneurship. In his spare time, he loves traveling and enjoying craft beer. You can find more info about how he serves people through his website - www.rajsubra.com. Skyrocket Your Career Book - Website - https://www.skyrocketyourcareerbook.com/ My TV Interviews - https://www.rajsubra.com/#tv-interviews
Jeremy Slate is the founder of the Create Your Own Life Podcast, which studies the highest performers in the world; including the former CIA Director, Super Bowl Champions, Hall of Fame Athletes, and even a four-time Indianapolis 500 winner. He studied literature at Oxford University and is a former champion powerlifter turned new media entrepreneur. He specializes in using podcasting and new media to create trust and opinion leader status. In Apple Podcasts, he was ranked #1 in the business category and ranked #78 in the Top 100. Jeremy was named one of the top 26 podcasts for entrepreneurs to listen to in 2017 + 18 by CIO Magazine, top podcast to listen to by INC Magazine in 2019, and Millennial Influencer to follow in 2018 by Buzzfeed. He's also a contributing editor of New Theory Magazine and Grit Daily. After his success in podcasting, Jeremy and his wife, Brielle, founded Command Your Brand to help visionary founders use the power of podcasts to change the world. Here's What We Cover Our biggest ceilings are many times ourselves Success can come from being forced to do something you have never done before Confronting things we don't like Life experiences teach us a lot On-demand is where people are going for information Passive observer versus creator of your own life You should promote more in a down economy Sales, marketing, and public relations Know, like, and trust factor You'll become passionate when it becomes effortless Connect With Jeremy https://commandyourbrand.com/ (Website) https://www.jeremyryanslate.com/ (Website) https://www.facebook.com/Jeremyryanslate/ (Facebook) https://www.instagram.com/jeremyryanslate/ (Instagram) https://www.linkedin.com/in/jeremy-ryan-slate-bb7b284a/ (LinkedIn)
This week on The Millionaire Choice Podcast, Tony talks with Jeremy Ryan Slate, CEO of Command Your Brand. Tony and Jeremy discuss his financial awakening and journey to become a future millionaire. About Jeremy Ryan Slate Jeremy Slate is the founder of the Create Your Own Life Podcast, which studies the highest performers in the world. He studied literature at Oxford University, and is a former champion powerlifter turned new media entrepreneur. He specializes in using podcasting and new media to create trust and oping leader status. In iTunes, he was ranked #1 in the business category and ranked #78 in the Top 100. Jeremy was named one of the top 26 podcast for entrepreneurs to listen to in 2017 + 18 by CIO Magazine, top podcast to listen to by INC Magazine in 2019 and Millennial Influencer to follow in 2018 by Buzzfeed. The Create Your Own Life Podcast has been downloaded over 2.5 million times. He’s also a contributing editor of New Theory Magazine and Grit Daily. After his success in podcasting, Jeremy and his wife, Brielle, founded Command Your Brand Media to help leaders use the power of podcasts to change the world. Learn more about Jeremy Ryan Slate, jeremyryanslate.com/ or commandyourbrand.comSee omnystudio.com/listener for privacy information.
Anita Ward is an Applied Cultural Anthropologist whose PhD and career have been dedicated to culture, purpose, and the growth and transformation of organizations. Considered a corporate shaman, Anita has led organizations that include JPM Chase, American General, Occidental Petroleum, and the Cleveland Clinic Lou Ruvo Center for Brain Health. She currently serves as CDO leading the US growth and development of the UK-based fintech, Salary Finance. With a mission to help millions of working Americans achieve financial happiness and wellbeing, Salary Finance partners with employers at no cost to provide a holistic financial wellbeing platform to their employees. Named among the Top 100 Fintech Influencers for Sustainable Development Goals, Anita has been recognized as a leader who is leveraging the power of technology to create a positive impact on the future. Anita hosts a podcast entitled, Working on Wellbeing, with an episodic series, People On Purpose, to share the untold stories of leaders, wellbeing, and challenges. Her work has been featured in Real Change Leaders, Leading Outside the Lines, Fast Company, Computerworld, CIO Magazine, and Forbes ASAP. Social Media Links: http://www.anitalward.com/, linkedin.com/in/anita-ward-4567a39
Raj Subrameyer is a tech career strategist focusing on helping people to land their dream job and become successful leaders. He is passionate about guiding professionals to maximize their opportunities and discover their zone of genius. He has given multiple TEDx talks and is a sought-after speaker at various conferences and has been featured in numerous TV news segments, podcasts and publications, including CBS, FOX, NPR, NBC, Entrepreneur, CIO Magazine, CEOWorld Magazine, Authority Magazine, Career Addict, Thrive Global, Addicted2Success and The Good Men Project. His areas of expertise include career advancement, leadership, motivation, productivity and entrepreneurship. In his spare time, he loves traveling and enjoying craft beer. You can find more info about how he serves people through his website -rajsubra.com. #drdanamzallag, #drdanpodcast, #Happinessjourneywithdrdan, #ddanmotivation, #inspiringinterviews, #drdancbt, #drdantherapy, #drdancoaching, #drdanhappiness, #rajsubra #burnout, #depression, #emergency, #worklifebalance --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/happinessjourney/message Support this podcast: https://anchor.fm/happinessjourney/support
Lauren Washington is the co-founder and CEO of Fundr, a platform that automates and removes bias from seed investing by creating portfolios of AI-vetted startups. This is Lauren's third venture in the startup world, her others including Black Women Talk Tech, the largest membership organization and only conference for black women founders, and KeepUp, an automated social listening platform.Lauren's companies have won multiple awards including 43North and the Advanced Imaging Society's Distinguished Leadership Award. She has been featured in The New York Times, TechCrunch, Elle, Inc and Black Enterprise and has been listed as a top entrepreneur in CIO Magazine, Essence Magazine and Entrepreneur Magazine and the ForbesNEXT1000 list.Lauren discusses her journey in the startup world including how important it is to feel validation when attempting something new, how the funding gap is contributing to the wealth gap, and how difficult it is to face doubt and criticism in the startup world as a woman of color. Check out this episode to hear more about:How Lauren went from teaching to marketing to getting her first startup movingThe importance of understanding when the odds are against you and how to work around themLauren's strategies for customer acquisition Listen to this episode and more at www.startuprenegades.com
Jeremy Slate is the founder of the Create Your Own Life Podcast, which studies the highest performers in the world; including the former CIA Director, Super Bowl Champions and even a three-time Indianapolis 500 winner. He studied literature at Oxford University, and is a former champion powerlifter turned new media entrepreneur. He specializes in using podcasting and new media to create trust and opinion leader status. In iTunes, he was ranked #1 in the business category and ranked #78 in the Top 100. Jeremy was named one of the top 26 podcasts for entrepreneurs to listen to in 2017 + 18 by CIO Magazine, top podcast to listen to by INC Magazine in 2019 and Millennial Influencer to follow in 2018 by Buzzfeed. He's also a contributing editor of New Theory Magazine and Grit Daily. After his success in podcasting, Jeremy and his wife, Brielle, founded Command Your Brand to help visionary founders use the power of podcasts to change the world. In this episode we discuss: Jeremy's Journey from champion powerlifter to Entrepreneur. How powerlifting supported him in being an Entrepreneur. Overcoming obstacles in life and entrepreneurship. Best advice for someone who is an entrepreneur or becoming one. And More! Watch on Youtube: https://youtu.be/FlaYaDiKH58Jeremy Ryan SlateWebsite: https://commandyourbrand.com/ (https://commandyourbrand.com/) https://www.jeremyryanslate.com/ (https://www.jeremyryanslate.com/) Facebook: https://www.facebook.com/Jeremyryanslate/ (https://www.facebook.com/Jeremyryanslate/) Instagram: https://www.instagram.com/jeremyryanslate/ (https://www.instagram.com/jeremyryanslate/) Twitter: https://twitter.com/JeremyRyanSlate (https://twitter.com/JeremyRyanSlate) LinkedIn: https://www.linkedin.com/in/jeremy-ryan-slate-bb7b284a/ (https://www.linkedin.com/in/jeremy-ryan-slate-bb7b284a/) I want to welcome you to The Conqueror Approach. A podcast on a Journey of Self-Mastery! My mission that I am dedicating the rest of my life to is to spread the principles of self-mastery, helping others improve their quality of life, achieve their highest potential, and let their gifts be received by the world, while combating mental health issues and suicide This journey is not about me teaching you how to master yourself necessarily because I am on this life-long journey of mastery as well. I want to invite you to take this journey with me to develop our mind, body, spirit, financial literacy, and to allow our gifts to be received by the world. It is not about the destination of conquering a given aspect of our lives, it is about who we become on this journey of life that we are all on. We all have a voice that will make an impact on this world if we let it and I want to empower others to find their voice and achieve what is planted in their heart. Join me on the Journey of self-mastery to cultivate all aspects of our life to allow us to be the highest expression of ourselves and to let our light shine on this world! Let's connect and CONQUER! Download! Subscribe to this Podcast Leave a Review! Check me out on ALL Platforms: https://flow.page/moussamikhail Follow me on IG: @MoussaMikhail https://www.instagram.com/moussamikhail/
In this episode of the Matt Peet Marketing Podcast, Michael Loban and I discuss Digital Analytics in Marketing! About Michael Michael Loban is the Chief Growth Officer at InfoTrust. He's an adjunct professor at the University of Cincinnati and Xavier University, and is also a presenter and author, with work published in Forbes, AdWeek, and CIO Magazine. Michael is the author of an Amazon bestselling book, "Crawl, Walk, Run: Advancing Analytics Maturity with Google Marketing Platform" Thanks for Tuning In! Thanks so much for being with us this week. Have some feedback you'd like to share? Please leave a note in the comments section below! If you enjoyed this episode, please share it with your friends by using the social media buttons you see at the bottom of the post. The best Marketing I've found is word of mouth so you sharing this episode makes a HUGE difference in my life! :-) Don't forget to subscribe to the show on iTunes to get automatic episode updates for our "Matt Peet Marketing Podcast!" Thanks for listening & Watching!
Our guest for today's podcast is Eric Nierenberg, Chief Strategy Officer for the $80 billion Massachusetts Pension Reserves Investment Management Board (MassPRIM) where he has been responsible for hedge funds and low vol strategies and over time, became the CSO. He is a “jack of all trades”, leading a team in asset allocation, risk mgmt., research, Real Assets and the Portfolio Completion Strategies effort. PRIM is known for a more active investment approach oftentimes including more esoteric strategies but also direct investments and SMAs allowing them to invest with and support highly talented but smaller, emerging managers. Eric is well known in the industry and has received numerous awards as a top allocator and rising star, CIO Magazine's “Forty Under 40”, Institutional Investor "Allocator Voice", the list goes on. While a top investment allocator, he is also a prized professor at Brandeis' International Business School. Eric takes us through his personal and professional path from equity portfolio manager to public service as an allocator at a public plan to academia. Hear how he his experiences growing up in a diverse community in Miami and working at large international academic institution at Brandeis ingrained in him the importance of diversity and being a strong mentor and sponsor. He is clearly passionate about the value of diversity. I found my conversation with Eric to be enlightening and endearing as he talks about the importance of helping others to achieve greatness. He is extremely intelligent, thoughtful and caring and while viewed as a highly talented investor, he is also well deserving of the moniker “ fantastic mentor and Best boss ever!” Without further ado, here is my conversation with Eric Nierenberg.
Ep #79 -This week on the podcast, I sit down with Jeremy Slate, the founder of the Create Your Own Life Podcast, which studies the highest performers in the world. Jeremy studied literature at Oxford University, and is a former champion powerlifter turned new media entrepreneur. He specializes in using podcasting and new media to create trust and develop leader status. In iTunes, his podcast has been ranked as high as #1 in the business category, and ranked at #78 in the Top 100. Jeremy's show was named one of the top 26 podcasts for entrepreneurs in 2017 and 2018 by CIO Magazine, a top podcast to listen to by Inc. Magazine in 2019, and he was named as a top Millennial Influencer to Follow by Buzzfeed in 2018. The Create Your Own Life Podcast has been downloaded over 2.5 million times. After his success in podcasting, Jeremy and his wife Brielle founded Command Your Brand Media to help leaders use the power of podcasts to change the world. Learn More About Jeremy Slate: Get Jeremy's Free Gift, The 7 Reasons You're Not Getting On Your Favorite Podcasts, at: https://commandyourbrand.com/7reasons Visit Jeremy Slate's website at: https://www.jeremyryanslate.com/ Listen To The Create Your Own Life Podcast on Apple at: https://podcasts.apple.com/us/podcast/the-create-your-own-life-show/id1059619918 Also, please remember to subscribe, rate, and leave a written review for the show if you find value in it. Your reviews help this show to reach a wider audience and I appreciate everyone that has been leaving them. FOLLOW CHARLES GAUDET ON SOCIAL MEDIA: Follow Charles Gaudet on LinkedIn: https://linkedin.com/in/charlesgaudet Follow Charles Gaudet on Facebook: https://facebook.com/charlesgaudet Follow Charles Gaudet on Twitter: https://twitter.com/charlesgaudet VISIT THE PREDICTABLE PROFITS WEBSITE: https://PredictableProfits.com
When you bring people in to work on the vision of the company, it doesn't matter whether you are an employee or a contractor you have to be an insider. Rana Gujral is an entrepreneur, speaker, investor, and CEO at Behavioral Signals, an enterprise software company that excels at distinguishing behavioral signals in speech data with its proprietary deep learning technology. As a thought-leader in the AI/technology space, he often leads keynote sessions and joins panel discussions at industry events such as World Government Summit, VOICE Summit, The Next Web Conference, and Blockchain Economic Forum. His bylines are featured in publications such as Hacker Noon, Voicebot.ai, SpeechTechMagazine, and is a contributing columnist at TechCrunch and Forbes. He's been recognized as ‘Entrepreneur of the Month' by CIO Magazine, awarded ‘US-China Pioneer' by IEIE, and listed as a Top 10 Entrepreneur to follow in 2017 by Huffington Post and an AI Entrepreneur to Watch in Inc. In 2020 he won “Contributor of the Year: Chatbots” in Hacker Noon's Noonie's Awards.https://behavioralsignals.com/
Elena Kvochko is cybersecurity and technology executive having built her career in protecting the nation's critical infrastructure from cyber-attacks and building innovative technology and digital solutions. She's held senior leadership positions at Bank of America, Barclays, and S&P Global. She is a member of the Wall Street Journal CIO Council and served as an affiliate fellow at Harvard Law School. Her published work appeared in Forbes, Harvard Business Review, the Wall Street Journal, the White House cybersecurity report, and The New York Times. She has invented patent-pending technologies in cybersecurity, privacy, and secure financial technologies. Elena was named among the Top 100 CIOs by CIO Magazine, Business Role Model of the Year by Women in IT Awards, Fortune Magazine's Most Powerful Women - International, and was honored as part of the 40 under 40 list by Crain's New York. Throughout her career, she has been a strong advocate in national cybersecurity and technology diversity programs. Elena is a member of the Board of Directors of Refugees International and a Patron of Carnegie Hall in New York. Elena on LinkedIn: https://www.linkedin.com/in/elenakvochko/ (https://www.linkedin.com/in/elenakvochko/) WHAT YOU WILL DISCOVER IN THIS EPISODE: What is a Chief Trust Officer and why your company needs one. Why security and growth are important for every leader to balance. What trust is based on in the C-Suite. The two big reasons why Elena got involved in Security. How mountaineering and aviation inform her leadership experience. The greatest lesson she learned summiting Aconcagua at 23,000 feet (the only person in her party to make it to the top). What advice Elena would give her younger self. How to take the pressure off when making a big career decision. Advice for women who'd like to advance in their careers. The challenge every leader faces when your team shows up with a new idea. Two things you must consider BEFORE presenting your idea to the C-Suite. What Elena is reading for inspiration now. A helpful way to deal with the stress of the C-Suite and the Pandemic. The best place to go for a run in New York City. HIGHLIGHTS: What is Trust: A value. A way of doing business. The confidence you give to your customers and employees. Advice Elena would give to her younger self: Work hard. Appreciate the people around you. Find ways to contribute and be helpful. Work in the field that inspires you to grow and give back. Remember that whatever you do, you bring your own perspective onto your work or your life. QUOTES: “When you don't risk, you don't summit.” “Appreciate the people around you.” “Find ways to contribute and be valuable.” RESOURCES: Jacqueline Kennedy Onassis Reservoir https://en.wikipedia.org/wiki/Jacqueline_Kennedy_Onassis_Reservoir (https://en.wikipedia.org/wiki/Jacqueline_Kennedy_Onassis_Reservoir) A Promised Land, Barack Obama's Autobiography https://www.amazon.com/Promised-Land-Barack-Obama/dp/1524763160#ace-g2342880709 (https://www.amazon.com/Promised-Land-Barack-Obama/dp/1524763160#ace-g2342880709) ------------------- https://www.benfanning.com/the-ceo-sessions/ (Apply to be on the show) ------------------- https://www.benfanning.com/the-ceo-sessions/ (Connect with Ben:) https://www.linkedin.com/in/benfanning/ (https://www.linkedin.com/in/benfanning/) https://www.instagram.com/benfanning1/ (https://www.instagram.com/benfanning1/) https://twitter.com/BenFanning1 (https://twitter.com/BenFanning1)
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