Elevator Careers

A Message From Our Sponsor:Looking for top-tier talent to join your team? Call The Allred Group for your elevator recruiting needs! With a deep network and unmatched industry expertise, we quickly connect you with skilled professionals who are ready to elevate your team.  Let us handle the hiring process, so you can focus on growing your business with the best in the industry. Reach out today, and let us help you take your business to new heights!To contact us go to: http://allredgroup.comIntro:Today our guest is Shannon Drezek, an IUEC elevator constructor, NEIEP instructor, and Qualified Elevator Inspector in Oxford, WI. Shannon has been in the trade for 19 years and is passionate about the work she does; she only wishes she had found it sooner.Shannon is excited that more women are joining the industry, and although they are still the minority, there is always room for talented and ambitious people.If you have any interest, don't be afraid to give the Elevator Industry a try; you might just learn to love it like Shannon doesSummary:Shannon Drezek, an elevator constructor and NEAP instructor from Oxford, Wisconsin, discussed her 19-year career in the vertical transportation industry. She highlighted the rarity of women in the trade, noting only about 300 out of 33,000 elevator constructors in the U.S. and Canada are female. Shannon emphasized the importance of childcare as a barrier for women entering the trade and the need for early exposure to trades education. She shared her journey into the trade, the challenges, and the rewards, including the variety of work and the opportunity to teach and mentor apprentices. Shannon encouraged more women and young people to consider trades careers.

A Message From Our Sponsor:Looking for top-tier talent to join your team? Call The Allred Group for your elevator recruiting needs! With a deep network and unmatched industry expertise, we quickly connect you with skilled professionals who are ready to elevate your team.  Let us handle the hiring process, so you can focus on growing your business with the best in the industry. Reach out today, and let us help you take your business to new heights!Intro:Welcome to today's episode, where we explore the critical intersection of leadership, communication, and organizational success. This is PART 2 of my interview with Tom Esch, a renowned expert in workplace dynamics and conflict resolution. Tom brings over two decades of experience in helping leaders understand the nuanced 'people stuff' that can make or break a business. We'll dive into how leadership skills, emotional intelligence, and conscious communication can transform workplace culture, prevent costly mistakes, and drive organizational performance. Whether you're a business owner, manager, or aspiring leader, this conversation offers invaluable insights into creating more effective, human-centered workplaces. To get in touch with Tom:https://eschconsulting.com/https://www.youtube.com/@UCADFdw9POGoK5eEGFCDKufw To Get a Copy of Tom's Book:https://eschconsulting.com/book/Summary:In this episode of the Elevator Careers Podcast, host Matthew Allred interviews Tom Esch on leadership, communication, and organizational success. Esch emphasizes the importance of personal accountability, emotional intelligence, and conscious communication in building a strong safety culture. He shares a story about a construction site where a lack of communication led to a fatal accident, highlighting the need for leaders to foster open dialogue. Esch also discusses the impact of rank and power dynamics on workplace safety and productivity, using examples from various industries. He stresses the significance of trust, empathy, and forgiveness in fostering a safe and effective work environment.

A Message From Our Sponsor:Looking for top-tier talent to join your team? Call The Allred Group for your elevator recruiting needs! With a deep network and unmatched industry expertise, we quickly connect you with skilled professionals who are ready to elevate your team.  Let us handle the hiring process, so you can focus on growing your business with the best in the industry. Reach out today, and let us help you take your business to new heights!Intro:Welcome to today's episode, where we explore the critical intersection of leadership, communication, and organizational success. This is PART 1 of my interview with Tom Esch, a renowned expert in workplace dynamics and conflict resolution. Tom brings over two decades of experience in helping leaders understand the nuanced 'people stuff' that can make or break a business. We'll dive into how leadership skills, emotional intelligence, and conscious communication can transform workplace culture, prevent costly mistakes, and drive organizational performance. Whether you're a business owner, manager, or aspiring leader, this conversation offers invaluable insights into creating more effective, human-centered workplaces. Summary:Tom Esch discusses the critical intersection of leadership, communication, and organizational success. He emphasizes the importance of leaders being skilled in people management to avoid hurting businesses. Esch shares an example of coaching a CFO who nearly lost a $20 million job due to poor behavior, leading to improved office dynamics. He highlights the impact of rank and power on workplace dynamics, citing a 41% increase in comfort levels and a 50% rise in crucial conversations among trained Foremen. Esch also addresses the challenges of dealing with toxic bosses and the importance of genuine apologies and self-awareness in leadership.

A Message From Our Sponsor:Looking for top-tier talent to join your team? Call The Allred Group for your elevator recruiting needs! With a deep network and unmatched industry expertise, we quickly connect you with skilled professionals who are ready to elevate your team.  Let us handle the hiring process, so you can focus on growing your business with the best in the industry. Reach out today, and let us help you take your business to new heights!Intro:Today our guest is Will Fleischer, a 25 year veteran of the elevator industry. Will first got into elevators by answering a newspaper ad and has never looked back. He has worked in and around Texas throughout his career, in a variety of roles and companies and currently owns and runs his elevator inspection company.Most of all, Will loves coaching and developing the next generation, making sure they have all they need to stay safe and be successfulSummary:Will Fleischer discussed his 25-year career in the elevator industry, starting from answering a newspaper ad for a helper position at a small lift company in North Texas. He transitioned to passenger elevators, worked on government contracts, and eventually earned his mechanic's card. Fleischer moved to Schindler in 2006, completed neap school, and advanced to a TM role. He later ran his own inspection business for 2.5 years before joining Kone. Fleischer emphasized the industry's benefits, including a pension and comprehensive health plans, and highlighted the importance of mentoring and developing the next generation of professionals.

A Message From Our Sponsor:Looking for top-tier talent to join your team? Call The Allred Group for your elevator recruiting needs! With a deep network and unmatched industry expertise, we quickly connect you with skilled professionals who are ready to elevate your team.  Let us handle the hiring process, so you can focus on growing your business with the best in the industry. Reach out today, and let us help you take your business to new heights!Intro:Today our guest is Jared Stearns, Sales Manager for Encoder Products, a supplier to multiple industries, including elevators.  Jared started his technical training, as a helper to his father, repairing tractors and other farm equipment in Eastern Connecticut. After some time in the military and a close brush with School Teaching, Jared became a technician working on Servo Motors, which paved the way for his current position..Jared credits much of his success to getting hands-on experience and is a big proponent of doing what you love.Summary:Jared Stearns, Sales Manager for Encoder Products, discusses his career path from a high school biology teacher to a technician at Servo Tech, where he gained hands-on experience with servo motors. He transitioned to sales, leveraging his technical background to solve complex problems. Stearns highlights the importance of practical experience over theoretical knowledge, especially in the elevator industry. He explains the role of encoders in measuring speed and position, emphasizing their critical role in safety-critical applications. Stearns also discusses the future of encoder technology, including reflective technology for improved reliability.

Intro:Today, we're sitting down with Kevin Cunningham, an elevator professional and entrepreneur who, along with his partner Tim Toan, turned a critical safety challenge into a mission to safeguard lives. Their company, HydraSafe Brake, isn't just creating a product - they're creating peace of mind for everyone who steps into an elevator. This is a story of how a commitment to safety can transform an entire industry, proving that with vision and determination, we can make the world a little bit safer, one elevator at a time.Summary:Kevin Cunningham discusses the HydraSafe Brake, a device designed to prevent unintended ascending movement in elevators, mandated by the A17.3-2020 elevator code. The device, which can be installed on both traction and hydraulic elevators, uses disc brakes to clamp onto rails in case of brake failure. It is particularly useful in hospitals and public buildings, where safety is paramount. The installation takes about two days, and the device can be reused during modernization. Cunningham emphasizes the cost-effectiveness and safety benefits of the HydraSafe Brake, highlighting its role in reducing liability and insurance costs.

Intro:Welcome to today's episode of The Elevator Careers Podcast. Our guest today is Kevin Cunningham, an industry veteran with over 40 years of experience in elevator construction, modernization, and consulting. Kevin's journey started with sheer determination—calling every day until he got his first job in the elevator trade.In this episode, Kevin shares how his hands-on experience in the field shaped his career and ultimately led him to co-found HydraSafe Brake, a company dedicated to improving elevator safety with cutting-edge braking systems. We'll explore Kevin's insights on career growth, planning ahead, and the critical role of safety in the elevator industry.So, buckle up and join us as we take a deep dive into the world of elevators and safety innovation with Kevin Cunningham.Summary:Kevin Cunningham, an industry veteran with over 40 years in elevator construction and modernization, shared his journey in the elevator industry. He emphasized the importance of communication and product knowledge. Kevin started in 1985 by persistently contacting Fujitec until they offered him a job. He transitioned from a helper to a mechanic in five years and enjoyed modernizations for their complexity. Planning ahead was crucial for him, learning from early mistakes. Moving from the field to consulting, he faced challenges in writing reports but developed templates for efficiency. His transition to manufacturing involved overcoming supply chain issues and emphasized the importance of learning the product and returning phone calls.

Intro:Today our guest is David Smarte, Global Education and Safety Officer with the National Association of Elevator Contractors. David started his career in 1978 as a union apprentice in Ocean City, MD and spent over 20 years in the field. David started specializing in safety over 20 years ago and joined the NAEC in a staff position  in 2021 with a desire to drive safety education throughout the industry. David loves the elevator industry and loves helping keep people safe; he is passionate about learning and believes every question is worth asking. Summary: David Smarte, Global Education and Safety Officer at the National Association of Elevator Contractors (NAEC), discussed his 40-year career in the elevator industry, emphasizing safety and education. He highlighted his transition from a union apprentice in 1978 to a safety specialist and his current role at NAEC. Smart praised the industry's collaborative spirit and the importance of networking and continuous learning. He underscored the need for safety education and the role of organizations like OSHA and NEI in promoting best practices. Smart also noted the underrepresentation of small, independent shops and NAEC's efforts to support them through training and networking opportunities.

Intro:In this episode, we sit down with Ray Downs, a 35-year veteran of the elevator industry. Ray started with Otis in 1989 as Regional Manager of EH&S and retired from TEI as Senior Vice President of EH&S.  Ray along with many dedicated safety professionals from the NEII and NAEC safety committees have just completed revising the Elevator Industries Field Employee's Safety Handbook. Ray discusses the evolution of safety practices in the industry, including the development of the "9 Safety Absolutes" that have become an industry standard. His motto has always been “your family depends on you - to come home every night safely.”Summary:Ray Downs, a 35-year veteran in the elevator industry, discussed his career journey from General Motors to Otis Elevator and TEI Group. He highlighted the evolution of safety practices, including the development of the nine safety absolutes, which are now industry standards. Downs emphasized the importance of mentorship, continuous training, and adapting to new technologies. He noted the ongoing revision of the elevator field employee safety handbook to incorporate these absolutes. Downs also stressed the need for a unified safety program across the industry to ensure consistent safety standards and prevent accidents.

Intro:Today we are talking about Phoenix Modular Elevator with with Chuck Tyler, Director of Operations and Business Development. Phoenix Modular has been in business for 15 years and primarily serves North America. They are growing rapidly in an innovative side of the industry. Phoenix Modular is able to pre-manufacture and ship their product, cutting down site impact and installation by 75 percent." They have an innovative product and approach that is driving healthy growth and industry change.Summary:Chuck Tyler, Director of Operations and Business Development at Phoenix Modular Elevator, discusses the benefits of modular elevators, which reduce site impact and installation time by 75%. Phoenix Modular pre-manufactures and ships elevators, cutting down on-site work. They specialize in 2-4 stop hydraulic elevators, with a maximum height of around 50 feet. Modular elevators offer safety, quality control, and efficiency, particularly in tight or time-constrained projects. They also provide flexibility for independent elevator contractors, offering just the hoistway or the complete system. Phoenix Modular aims to grow its customer base by educating the industry about the advantages of modular elevators.

Intro:Today our guest is Chuck Tyler, Director of Operations and Business Development with Phoenix Modular Elevator. Chuck started his career in the field at 18 and with a family history in the trade, every meal he has ever eaten has been provided by this industry. Chuck loves what he does and is excited to be growing in a new niche of the industry.Summary:Chuck Tyler, Director of Operations and Business Development at Phoenix Modular Elevator, discusses his career journey in the elevator industry, which began at age 18 with a family history in the trade. He emphasizes the importance of safety as a mindset and responsibility, noting the industry's shift towards prioritizing safety. Chuck highlights his mentorship by his father and other industry veterans, and the value of planning and efficiency in his work. He advises newcomers to listen and learn, and experienced professionals to find fulfillment in their roles, suggesting that personal satisfaction is key to career success.

Intro:Today our guest is Josh Gray, Sr. Recruiter with the Allred Group, a leader in elevator industry recruiting. Josh spent 24 years serving his country in the US Airforce, with 15 of those years working as an Airforce RecruiterAlthough the transition from military to civilian life can be a challenge for many people, Josh has been successful and has many insights to share on that process. Josh is loving his work recruiting elevator professionals and has found some of the same camaraderie he enjoyed in the militarySummary: Josh Gray, a senior recruiter at the Allred Group, discussed his transition from a 24-year military career to the elevator industry. Inspired by movies like "Top Gun" and a high school air show, Gray joined the Air Force, eventually becoming a recruiter. He highlighted the challenges of transitioning to civilian life, including adapting to different professional norms and job application processes. Gray emphasized the importance of mentorship and the value of helping people, which he found in both military and civilian roles. He praised the elevator industry for its camaraderie and mission-driven culture, aligning with his military background.

Intro:Today, our guest is Gary Mosleh, Director of compliance at UNITEC Elevator in New York City. Gary joined the elevator industry mid career. After spending 10 years in the private equity world, he has learned to love the elevator industry, even though it's very different from where he started. Gary plans to make the elevator industry his final career stop, and finds his work very satisfying. Gary, welcome to the show. Summary:Gary Mosleh, Director of Compliance at UNITEC Elevator, transitioned from a 10-year career in private equity to the elevator industry. Initially working in new construction and compliance, he found satisfaction in the industry's challenges and relationships. Gary emphasized the importance of integrity, continuous learning, and effective communication with customers. He detailed the rigorous process of obtaining a Director of Inspection (DOB) license, including the need for extensive experience and passing a detailed code-based exam. Recent DOB code changes have increased fines for late deficiencies, emphasizing the need for timely compliance. Gary advises leaders to be humble, communicate openly, and be apologetic when mistakes occur.

Intro:Chris has been in the industry 20 years and has led pioneering efforts to use IoT technology to improve elevator service and efficiency while also increasing margin.Recently Chris co-wrote and delivered a presentation at the (international elevator and escalator symposium (IEES), entitled, "Targeted Elevator Maintenance leveraging IoT: Achieving the Trifecta of Labor Efficiency, Profitability, and Customer Satisfaction."Join us now as we talk with Chris and explore these areas that are so critical to the success and growth of elevator contractors now and into the future.Summary:Chris Short, a leader in the elevator industry, discusses the importance of maintaining both customer relationships and mechanic pride through effective maintenance practices. He emphasizes leveraging IoT technology to improve service efficiency, profitability, and customer satisfaction. Short highlights the need for a structured business infrastructure, such as the Entrepreneurial Operating System (EOS), to support growth and maintain margins. He advocates for data-driven maintenance programs that are tailored to specific equipment and environments, enhancing operational reliability and transparency. Short also stresses the importance of employee buy-in and accurate data to ensure successful implementation and continuous improvement.

Intro:Steve joined the elevator industry 25 years ago after spending his early career as a golf professional. Starting as a sales representative, he worked his way up to the executive team with a major elevator company.Steve recently transitioned to a consulting role, which allows him to work directly with clients again and have more impact. In consulting, he appreciates the strong team and resources available at his firm, which helps him provide the best possible solutions for clients. Steve's advice for newcomers to the industry is to find a mentor, be ethical, and have the humility to ask questions and learn.Summary:Steve Broom, a regional sales manager with VDA, discussed his 25-year career in the elevator industry, starting as a sales representative and rising to executive roles. He emphasized the importance of building relationships, mentorship, and ethical conduct. Steve transitioned to consulting to re-engage with clients, leveraging his extensive experience. He highlighted the growth of independent elevator companies and the competitive dynamics in the industry. Steve advised newcomers to find mentors, be ethical, and seek continuous learning. He expressed satisfaction with his career progression and the supportive team at VDA, which enables him to provide effective solutions for clients.

Intro:Today our guest is Evan Rahey, Sales Executive with Wurtec with a specific mission to sell and promote The WURCOM Two-Way Communication Solution in compliance with 2019 ASME & code requirements. Evan finds a lot of satisfaction working in the elevator industry and is happy to have found his niche. With his experience, Evan is uniquely qualified to educate the industry on this topic,Evan sees a lot of companies who are reluctant or unaware that they can build their communication platform using digital technology while saying goodbye to outdated analog lines and it's his job to bring that message to the market.Get in touch with Evan with any 2019 ASME / CSA code questions and to learn how the Wurtec system may be best for your projectSummary:Evan Rahey, a sales executive at Wurtec, discusses the importance of transitioning from analog POTS lines to digital solutions in elevator communication systems to comply with the 2019 ASME code. He highlights that 75% of U.S. states and Canadian provinces have adopted the code, which mandates two-way video communication and internet connectivity for elevators. Evan emphasizes the cost savings and efficiency gains of digital systems, noting that 70% of modernizations still use analog systems. He advocates for building future-proof digital solutions to avoid outdated technology. Evan also stresses the importance of educating inspectors and the market to ensure compliance and safety.

Intro:Today our guest is Jason Armistead, Software Engineering Manager with G.A.L. Manufacturing.  Jason started in the elevator industry as a 17 year old after responding to an ad in the newspaper in Sydney, Australia, moved to the USA in 2006 and has worked in the industry 38 years.  Although the work of an elevator engineer is often behind-the-scenes, Jason finds great satisfaction in seeing his software and innovations being used and appreciated by customers.  While working in the software realm, he has also been fortunate to spend a lot of time in the field at job sites alongside many talented mechanics and field engineers.  Jason has had a long and fulfilling career and he encourages others to consider the elevator industry as a rewarding career path.Summary:Jason Armistead, a software engineering manager at GAL Manufacturing, discussed his 38-year career in the elevator industry, starting as a 17-year-old trainee in Sydney, Australia. He detailed his work on the Otis 401 modernization project, which involved creating software to seamlessly integrate old 401 controllers with new 411 controllers. This project led to his relocation to the US in 2006. Armistead emphasized the rewarding aspects of his work, such as customer satisfaction and the joy of seeing his innovations in action. He advised aspiring engineers to consider the elevator industry for its variety, stability, and recession-proof nature.

Intro: Today, we are joined by Aaron Bailey, Sales Director at Star Elevator, based in the San Francisco Bay Area. Aaron holds a degree in Mechanical Engineering and began his career with TK Elevator immediately after graduating. With over a decade of experience in sales and sales management, Aaron takes pride in sharing his expertise with customers, helping them make informed decisions about their elevator systems.Summary:Aaron Bailey, Sales Director at Star Elevator, discussed his career trajectory, starting with a mechanical engineering degree and roles at TK Elevator and Otis. He highlighted the importance of reputation in generating new business, noting that 80% of their leads come from referrals. Bailey emphasized the unique challenges and rewards of working with old buildings in the Bay Area, such as modernizing 100-year-old basement drum elevators. He also contrasted the flexibility and customer-focused approach of independent companies with larger, more bureaucratic ones. Bailey advised newcomers to learn the craft thoroughly and build strong internal relationships.

Intro:Today our guest is Richie Lobert, Founder & Co-Director of LML Lift Consultants in Melbourne, Australia. Richie has been in the industry for many years starting right out of high school and has traveled the world working on and with elevators as a mechanic, engineer and consultant. Richie is a true "Lifty" as they say in Australia.  Richie loves the elevator industry and has met many amazing people from all over the world. He is grateful for the global elevator community and the richness it has brought to his life, and he finds a lot of satisfaction bringing his gifts and insights to this amazing industry.Summary:Richie Lobert, founder and co-director of LML Lift Consultants in Melbourne, Australia, discussed his journey in the elevator industry, starting as an electrical apprentice at Kone Elevators. He highlighted the global community feel of the industry, his 32-year career, and the challenges and rewards of his work. Richie emphasized the importance of proactive maintenance, the benefits of new technologies like ride quality apps, and the value of training clients. He advised new entrants to embrace opportunities, network globally, and maintain positive relationships. Richie also mentioned the growth of his consulting firm, driven by a team of experienced professionals and a focus on innovative practices.

Intro:Steve Phillips is the Chief Operating Officer at Southern Elevator based in Greensboro, NC. Steve started his career outside of the elevator industry, gaining knowledge and experience in operations, from the military, NASCAR, emergency services and management for over 20 years. When Steve started at Southern, he found that the management skills and knowledge he had acquired elsewhere were perfectly transferrable to the elevator industry. Steve has learned a lot since starting and plans to retire from this industry. He has learned to love the elevators and is excited to continue to grow and innovate.Summary:Steve Phillips, COO of Southern Elevator, discusses his transition from the military and NASCAR to the elevator industry, emphasizing the importance of teamwork and respect. He highlights the challenges of adapting to the industry's unique culture and the necessity of understanding union agreements. Phillips shares his approach to management, focusing on crisis management, respectful communication, and fostering a culture of professionalism. He advocates for hiring individuals with strong leadership skills over those with elevator experience. Phillips also stresses the importance of balancing service with technology to ensure long-term sustainability and customer satisfaction.

INTRO:Chris Miller is the General Manager with Kone in Salt Lake City, UT. Chris joined the elevator industry after several years in the US Air Force, where he took to heart the Core Values: INTEGRITY FIRST, SERVICE BEFORE SELF and EXCELLENCE IN ALL WE DO. Chris loves what he does and has come to know that the elevator business is truly a "team sport"; nobody can succeed alone. Chris is a student of leadership and strives to become a better leader every day.SUMMARY:Chris Miller, General Manager at Kone in Salt Lake City, discusses his journey from the US Air Force to the elevator industry. He emphasizes the importance of teamwork and leadership, influenced by his military background. Miller highlights the core values of integrity, service, and excellence, and the necessity of adapting leadership styles to different contexts. He shares insights on building trust with union members, the importance of equal authority, and the significance of humility and self-sacrifice in leadership. Miller advises new industry entrants to embrace the challenge and learn through experience, as the elevator industry offers a diverse and dynamic environment for leadership development.

Intro:Emerald Kuhns, Executive Director of NAESA International. Emerald joined NAESA after working in sales leadership and she has never looked back. After 8 years administering the QEI certification program, Emerald was promoted to Assistant Executive Director and in 2023, she became the Executive Director. Emerald loves the fact that the elevator industry is one big family. She is passionate about safety and wants each and every person to be safe and return home at the end of the daySummary:Emerald Kuhns, Executive Director of NAESA International, emphasized the importance of safety in the elevator industry. She joined NAESA after a career in sales and has been with the organization for nearly 14 years, starting with QEI certification applications and progressing to Assistant Executive Director and then Executive Director. NAESA, founded in 1971, certifies and educates elevator inspectors, conducting about 75 classes annually. Kuhns highlighted the need for more inspectors due to an aging workforce and launched a new inspector training program. She also discussed the challenges of being a woman in a male-dominated industry and the supportive nature of the industry as a family.

Erin Scott is the Chief Operating Officer-US Inspections at ATIS. Erin joined the elevator industry after being a Naval fighter pilot and aviation maintenance duty officer in the US Military and quickly found her niche. Erin is passionate about learning as much as possible and knows the value of asking questions. Although she wondered if she was in the right place at first, Erin found many people who were as eager to teach as she was to learn. Erin loves the industry and loves being connected with those who are solving problems and making the magic happen.Summary:Career path from military to elevator industry.  - Erin Scott found her niche in the elevator industry after leaving the military, where she had a strong support network.  - Erin is passionate about learning and values asking questions, finding many eager teachers in the industry.Career transition from military to civilian life, with a focus on Erin's experience in aviation and elevator maintenance.  - Erin describes her experience in the military, including being an F-18 pilot, and how it translates to the elevator industry.  - Erin explains how her training in aviation management and maintenance applies to her work in the elevator industry, highlighting the similarities between the two fields.  - Erin found a job that felt like home, with a team aspect that translated from military to civilian life.  - Erin considered working for airlines but found a better fit with Otis.Transitioning from military to civilian life and career in the elevator industry.  - Erin discusses challenges of transitioning from military to civilian life, including adapting to new work environment and hierarchy.  - Erin describes how civilian work culture differs from military structure, with mechanics having more autonomy and fixed work hours.  - Erin shares her experience working in the elevator industry, highlighting the importance of understanding the value of the service provided to buildings and the challenges of proving one's knowledge and expertise in the field.  - Erin describes her first job as a territory manager, where she had to learn about elevator systems and mechanics, and how she was able to gain the trust of her team by showing genuine interest and asking questions.Learning elevator industry, challenges in first year, and building trust with customers.  - Erin built trust with customers by explaining system upgrades and delays.  - Trust established in one territory helped cement role in customer relationships.  - Matthew Allred shares his experience transitioning from the aviation industry to the elevator industry, finding it challenging at first but eventually enjoying the balance and variety of the new role.  - Erin describes the first year of the transition as a "dance," with many moving parts to balance and learn, but eventually feeling confident in the new role.Mentorship and career growth in the tech industry.  - Erin credits Dorothy Monahan as a long-term influencer who started in the industry as an admin clerk and became a leader in the field.  - Erin mentions mentors who helped her navigate challenges in her career, including Dan Tripp and Bobby Campbell.Gender bias in the workplace and a humorous anecdote about a pregnant woman delivering a repair box in Boston.  - Erin shares experiences of gender bias in the workplace, including being assumed to be on the sales side based on gender.  - Erin emphasizes the importance of allyship and listening to marginalized voices in creating a more inclusive environment.  - Matthew Allred shares a humorous anecdote about Erin delivering a small parts box to a mechanic in Boston while pregnant.

INTRO: Nathan Hall is the Chief Elevator Enthusiast at Vasile Elevator, a designer,  manufacturer, and installer of premium commercial elevator interiors, cab shells, entrances and doors. Vasile Elevator was started with old-world grit, determination and an absolute dedication to quality. Nathan Joined Vasile 13 years ago, and with his background in the hospitality industry, he has brought passion, enthusiasm and an ever present desire to learn and improve.SUMMARY:Nathan Hall and Matthew Allred shared their experiences and insights on navigating the elevator industry. Hall discussed his 13-year journey at Vasile Elevator, emphasizing the importance of dedication, quality, and passion. Allred highlighted the growth and maturity of Vasile Elevator, crediting its success to its ability to understand the industry tapestry and provide consultative services. Both speakers emphasized the importance of passion and expertise in serving clients, particularly in the high-end condo market. They also discussed the challenges of balancing work and personal life and shared personal stories of immigration and success. Finally, they offered practical advice for entrepreneurs looking to establish themselves in the audio production industry, including the importance of personal branding and knowing one's numbers.

INTRDUCTION:Today our guest is Mike Loeffler, Senior Vice President/General Manager with VDA Vertical Transportation Consulting. Mike started in the industry working in the field and loved it from the very beginning.  He values that early learning as being key to his success and continues to learn everyday even well into his career. Mike enjoys working as a consultant and loves being able to assist both clients and contractors in finding mutually beneficial solutions to projects and / or issues and help foster relationships; his only regret is that wishes he found consulting sooner.SUMMARY:Mike Loeffler's career paths and industry insights  - Mike Loeffler regrets not surrounding himself with more knowledgeable people earlier in his career  - Mike Loeffler values early learning as key to success in the elevator industry  - Mike Loeffler's mechanical skills from motocross and carpentry helped him in his elevator jobMike Loeffler's career path and mentorship in the elevator industry  - Mike Loeffler describes his 44-year career in the elevator industry, mentioning the various roles he's held and the camaraderie he's experienced  - Mike Loeffler highlights the competitive aspect of his work, citing the need to work harder to complete projects faster when other teams were involved  - Mike Loeffler describes his career journey, including working as a construction foreman, Operations Manager, and consultant  - Mike Loeffler highlights mentors who invested in him, such as his first manager and Arian Steve Bailey, and discusses his motivation for taking an opportunity in North DakotaChallenges and conflicts in the elevator industry  - Mike Loeffler worked on modernizing space shuttle launch pads at Cape Canaveral, which became a 15-month project with $1.5 million in change orders  - Mike Loeffler found it interesting to learn about what goes on outside of the elevator story at the f8, despite having no qualms about spending money  - Mike Loeffler describes conflicting issues within his previous company, leading to a decision to become a consultant  - Mike Loeffler finds fulfillment in finding common ground with clients and elevator companies, despite initial frustrationContractor agreements and maintenance services  - Challenging negotiations arise when clients want new components or changes to existing agreements, and contractors must justify the costs and benefits  - Mike Loeffler describes common scenarios where clients call for help mid-project, such as elevator issues or maintenance agreements not being met  - Mike Loeffler explains that some companies prioritize consulting services over maintenance agreements, which can lead to higher costs in the long run  - Mike Loeffler highlights the importance of having a comprehensive maintenance agreement that covers most aspects of elevator maintenance, rather than a basic oil and grease contractChallenges in construction management, including client resistance and team collaboration  - Mike Loeffler discusses challenges of working with condominium boards, including resistance to recommended solutions and changing board members  - Mike Loeffler reflects on his 44-year career, suggesting he has learned from every situation but may not change anything if given the chance  - Mike Loeffler emphasizes the importance of having the right people on the team, with the right skills and expertise  - Mike Loeffler regrets not surrounding himself with more knowledgeable people earlier in his careerCareer development, relationships, and work ethic in the elevator industry

INTRODUCTION:Jeremy Metzger is the CEO of Axxiom Elevator. Jeremy graduated from Penn State and joined the elevator industry with Kone as a Sales Rep, with his first assignment in Tampa FL.  After Kone, Jeremy spent over 15 years at Otis in multiple management roles and following Otis, Jeremy spent two years as COO of Oracle Elevator. In 2023, Jeremy became one of the founders and CEO of Axxiom Elevator. Jeremy is excited about the future and is looking forward to partnering with independent owners who are seeking the support of a partner to help them take their businesses to the next level."SUMMARY: Building and selling elevator companies with CEO Jeremy Metzger.Jeremy Metzger discusses building and selling elevator companies, with a focus on commitment and financial reward.Starting a new elevator company with private equity investment.Matthew Allred and Jeremy Metzger discuss their experiences in the elevator industry.Jeremy Metzger and Matthew Allred acquired 5 elevator companies in 9 months, fully acquiring 2 in Florida and 2 in Arizona.Metzger and Allred seek founder-backed companies to partner with, keeping founders involved in the business for long-term success.Prioritizing customer needs and expectations in elevator maintenance services.Jeremy Metzger and Matthew Allred discuss the value of Axiom's customer-centric approach to industrial maintenance services.Axiom prioritizes monthly visits and personalized service to meet customers' needs, differentiating it from competitors.Jeremy Metzger and Matthew Allred discuss the importance of clear communication and setting expectations with customers.They emphasize the need to be upfront about what customers can expect from their elevator service, and to address any gaps in communication that may lead to misunderstandings.Challenges and strategies for integrating multiple elevator companies.Key challenge in acquiring and merging companies: ensuring knowledge sharing and integration.Jeremy Metzger discusses efforts to streamline processes and support growth for acquired companies.Metzger highlights the importance of back-office support to free up time for owners to focus on core business tasks.Building and growing a successful private equity firm.Matthew Allred and Jeremy Metzger discuss running a business, building relationships, and helping other business owners achieve their goals.They appreciate the flexibility and autonomy of their roles, as well as the opportunity to work with long-time colleagues and build a successful business.Jeremy Metzger: Vision for Axiom is to build a company he's proud of, doing things the right way.Metzger hopes to stay on and continue growing the business with multiple private equity firms.Entrepreneurship, industry advocacy, and safety in the elevator industry.Matthew Allred and Jeremy Metzger discuss the challenges and rewards of buying and selling businesses.Metzger advises listeners to be prepared for hard work and financial risk, but also highlights potential rewards.Jeremy Metzger shares insights on staying safe and being prepared in the elevator industry.He emphasizes the importance of being an advocate for the industry and protecting its values.

INTRO:Jeremy Metzger, CEO of Axxiom Elevator.  Jeremy graduated from Penn State and joined the elevator industry with Kone as a Sales Rep, with his first assignment in Tampa FL.  After Kone, Jeremy spent over 15 years at Otis in multiple management roles and following Otis, Jeremy spent two years as COO of Oracle Elevator.  In 2023, Jeremy became one of the founders and CEO of Axxiom Elevator. Jeremy is excited about the future and is looking forward to partnering with independent owners who are seeking the support of a partner to help them take their businesses to the next level.SUMMARY:Matthew Allred and Jeremy Metzger discussed their early days in the elevator industry, including their recruitment processes and first job experiences.Jeremy Metzger shared how Kone's job description stood out due to the offer of a laptop, and how the q&a days of recruitment found individuals with the right mindset for starting a career.Jeremy Metzger joined Tony as a sales rep in Tampa, Florida, learning the business and delivering maintenance contracts.Sales techniques and customer relationships in elevator maintenance industry.Jeremy Metzger learned quickly in the field, enjoying customer management and sales.Service sales side of business provided a more rounded approach, including repair and maintenance.Jeremy Metzger describes finding new business as a challenging and longer-term process, often involving cold calls and cultivating relationships.Commission-based sales were introduced later in Jeremy Metzger's career, with a focus on selling as the reward rather than just the potential for more money.Sales commissions, mentorship, and safety in the elevator industry. Jeremy Metzger emphasizes the importance of balance in sales commission structures, ensuring both short-term incentives and long-term goals are met.Elevator industry typically operates with a base salary and account management responsibilities, rather than solely relying on commission-based sales.Jeremy Metzger mentions Bill Motley, a mentor who taught him bad habits and had experience in the industry.Jeremy Metzger highlights the hazards of the elevator industry and the importance of safety, after the death of his mentor Bill Motley.Safety in the elevator industry, emphasizing its importance and how it has evolved over time.Jeremy Metzger credits Otis with driving the industry's shift towards prioritizing safety, citing their comprehensive safety program and industry leadership.Industry-wide adoption of safety measures, including safety bags and equipment, has become a key metric for companies like Conan and ECA, with a focus on ensuring mechanics' safety.Matthew Allred and Jeremy Metzger discuss the importance of safety in the workplace and the need to prioritize it over other considerations. Jeremy Metzger shares a personal experience of a serious accident that could have been avoided if safety protocols were followed.Importance of being responsive and customer-focused in the elevator industry.Jeremy Metzger emphasizes importance of being responsive and returning calls promptly.Jeremy Metzger's philosophy is to make customers feel important and valued.Jeremy Metzger stresses the importance of being quick and responsive in customer service.Jeremy Metzger shares insights on starting a career in the elevator industry.He advises young people to be open to learning and humble.The industry offers growth opportunities despite economic fluctuations.MAMatthew Allred2 minutes ago@Otter, please rewrite the summary including speaker namesMessage people or @otter

INTRODUCTION:Corinne Nawrocki is the CEO and Founder of Abel Elevator Consulting, Inc. headquartered in Boston, MA. Ms. Nawrocki entered the vertical transportation arena in 2015, leading new sales strategies for TKE. She later moved into project management and on-site development with Schindler Elevator, where she learned the key factors contributing to the operational side of the elevator trade. With her boots on the ground approach, she always made time to be in the field and learn from the mechanics; This allowed her to develop and hone her skills to continue her journey which brought her to Abel in May of 2023. Corinne loves the challenges of the elevator industry and is passionate about growing, innovating, and facilitating her clients and industry partners to get to the next level.SUMMARY:Career path in elevator industry with a focus on problem-solving and customer experience.  - Corinne Nawrocki emphasizes the importance of being in the field and learning from mechanics to grow in the elevator industry.  - She stresses the value of challenging mechanics to create a healthy competitive environment and maintain respect.  - Corinne Nawrocki started in the elevator industry after college and has since held various roles, including account manager, business development manager, and field mechanic.  - Corinne Nawrocki has experience in both the independent and OEM markets and is now the founder of Abel Elevator Consulting.Leadership, trust, and teamwork in the elevator industry.  - Corinne Nawrocki shared their journey of building trust with mechanics through serving leadership and teaching, leading to earned respect and successful collaboration.  - Corinne Nawrocki led team to overcome obstacles and complete elevator inspection, demonstrating leadership and problem-solving skills.  - Corinne Nawrocki prioritized building trust with mechanics through personal connections and understanding their goals, leading to improved teamwork and retention.Elevator industry challenges and opportunities for improvement.  - Corinne Nawrocki emphasizes the importance of gaining mechanics' trust through consistent action and prioritizing their needs.  - Corinne Nawrocki emphasizes the importance of slowing down and regrouping to overcome obstacles in the elevator industry.  - Corinne Nawrocki aims to create memorable elevator experiences to reduce fear and increase occupancy.Elevator industry challenges and solutions, with a focus on customer service and partnerships.  - Matthew Allred and Corinne Nawrocki discuss the importance of creating a positive elevator experience for clients, which can lead to increased sign-ups and renewals.  - Corinne Nawrocki highlights the need for a holistic approach to elevator maintenance, involving all elements of the business, from mechanics to office personnel.  - Corinne Nawrocki discusses challenges in their role as a consultant, including building trust and communication with clients and contractors.  - Corinne Nawrocki envisions creating a one-house platform for clients to capitalize on infrastructure and stability, despite contractor changes.Career advice and industry insights with Corinne Nawrocki, an elevator consultant.  - Corinne Nawrocki's early learning of "do what you say you're going to do" has become a valuable lesson in their career.  - Corinne Nawrocki advises younger professionals to get hands-on experience and challenge themselves in the field.  - Corinne Nawrocki emphasizes importance of challenge and openness in elevator industry.

INTRO:Today our guest is Ed Rivera, Also known as "Your Elevator Pal." Ed is a regional modernization trainer with TK elevator, based out of New York City and has been in the industry many years. Ed has a passion for continuously improving the elevator industry and those in it. In the near future, Ed wants to start a live, in-person elevator industry networking group to continue to build each other. Message Ed on LinkedIn if you are interested in participating."SUMMARY:Starting an elevator industry networking group in NYC. Matthew Allred interviews Ed Rivera about elevator industry networking group.Ed Rivera discusses their unexpected career transition from TI to another company.Career change and job opportunity. Ed Rivera shares their experience of being inspired to make a career change through a conversation on LinkedIn. Ed Rivera provides extensive list of equipment needed for a machine removal project, showing their willingness to help others.Ed Rivera was offered a job opportunity by a company in New York City, but was hesitant due to the timing of the project they were working on.Ed Rivera's mentors recommended they consider the opportunity, citing its unique nature and potential benefits.Career opportunity and risk assessment. Ed Rivera seeks authenticity in corporate culture, meets welcoming people on trip to Atlanta.Ed Rivera took 6 months to decide on job opportunity after initial introduction.Career growth and decision-making. Ed Rivera describes their decision to leave a role as "incredibly difficult" despite feeling it was the right choice.Ed Rivera did not have any fears about stepping into the new opportunity, feeling it was a natural progression.Ed Rivera shares their career journey of taking risks and making decisions based on personal principles and values, despite potential criticism or resistance from others.Matthew Allred agrees, emphasizing the importance of integrity and respect in making decisions that align with one's own journey and values.

Today, our guest is Chris Gutkes, President of Island Elevator.  In this interview Chris shares his path of developing as a business owner in the elevator industry.  Having been on this journey of a while, Chris has learned many lessons along the way; some of them the hard way.  Though it's not always easy to develop self awareness and empathy, these are two of the critical skills for growing as a leader. Show Notes with Time Stamps:0:00:00 - [0:01:26] - Introduction, Matthew Allred welcomes Chris Gutkes to discuss his path developing as a business owner in the elevator industry.0:01:26 - [0:02:47] - Chris Gutkes discusses his experience being interviewed previously by Matthew Allred and how his perspective has evolved. 0:02:47 - [0:05:06] - Matthew Allred asks Chris Gutkes about what it takes to run a business in the elevator industry and what that experience is like.0:05:06 - [0:10:21] - Chris Gutkes discusses the importance of self-awareness, empathy, personal growth and understanding others' perspectives.0:10:21 - [0:13:02] - Chris Gutkes shares examples of empathy-building exercises implemented at his company to improve communication and efficiency. 0:13:02 - [0:16:26] - Matthew Allred asks how Chris Gutkes addresses urgent requests without disruption, and Chris Gutkes outlines the process developed.0:16:26 - [0:23:37] - They discuss leadership skills, problem-solving techniques, and overcoming fears through process development.0:23:37 - [0:32:02] - Advice for entrepreneurs, defining one's purpose, and building a successful business are covered.

INTRODUCTION: Michael Caputa is the Regional Vice President with Blackstone Elevator Consulting in Florida. Michael started his career with Thyssenkrupp elevator as an Account Manager in Atlanta and has grown in several different roles and companies. Michael is an endurance athlete and has proven over and over the power of the mind over matter. Michael believes the best bet you can make is on yourself. He likes to say; "Hard work beats talent. Stay humble, hustle, and never give up.”SUMMARY:0:00:00 Introduction - Matthew Allred introduces the podcast and guest Michael Caputa.0:02:03 Transitioning to consulting - Matthew asks Michael about his motivation for transitioning from contracting to consulting.0:04:53 Biggest value as consultant - Michael discusses bringing experience from the contractor side to help building owners.0:07:02 Advocating for customers - Michael explains how consultants can educate customers and stand up for them when needed.0:11:24 Contractor perspective on consultants - Michael shares how contractors may view consultants but the goal is mending relationships.0:16:59 Improving communication - They discuss the importance of communication between all stakeholders to resolve issues.0:20:23 Industry trends - Michael predicts a focus on training and customized service models to adapt to changing needs.0:25:51 Words of wisdom - Michael shares parting words on believing in yourself and doing good work for success.

INTRODUCTION: Michael Caputa is the Regional Vice President with Blackstone Elevator Consulting in Florida. Michael started his career with Thyssenkrupp elevator as an Account Manager in Atlanta and has grown in several different roles and companies. Michael is an endurance athlete and has proven over and over the power of the mind over matter. Michael believes the best bet you can make is on yourself. He likes to say; "Hard work beats talent. Stay humble, hustle, and never give up.”SUMMARY: 0:00:00 Introduction and background on Michael Caputa's career path0:02:04 How Michael got started in the elevator industry after college0:02:25 When things started to click for Michael in the industry0:03:44 Mentors who helped Michael navigate the industry0:05:54 Biggest lesson Michael learned that impacted his success0:07:22 What Michael loves most about the elevator industry0:09:30 Biggest changes Michael has seen in the industry over time0:11:08 Potential threats to the industry from supply chain issues0:13:15 Advice Michael would give to the overall industry0:14:25 Single most important thing for individual success0:16:40 Importance of customer service and conflict management0:19:03 Importance of delivering bad news directly0:20:15 Advice Michael would give to someone just starting out0:22:42 Thank you and sign off

Mike Balsamo is the Senior Vice President with VDA in New York City. Mike started his career with PS Marcato working summers as a helper and he credits his early time in the trade to being foundational to the work he does does today.  Mike says responsiveness to customers is critical because that is how you build trust. Mike is also a champion of continuing education, knowing education is the key to opportunity.Show Notes with Time Stamps:[0:00:00] Introduction - Mike Balsamo's career path and dislike of term "business development"[0:00:52] Matthew Allred introduction and background on Mike starting as summer helper[0:01:41] Mike discusses getting into elevators and taking sales job despite father's doubts[0:02:03] Matthew asks about initial fears of sales role and Mike's curiosity about elevators[0:03:03] Mike discusses learning fundamentals as helper and building relationships[0:03:19] Matthew asks about father's lack of confidence and Mike's willingness to try sales[0:04:08] Matthew and Mike discuss value of hands-on learning vs formal education[0:04:35] Matthew asks about challenges stepping into sales role after helper experience[0:05:36] Mike discusses learning the business through customer service and product knowledge[0:06:10] Matthew and Mike discuss challenges in passing knowledge to new generations[0:07:02] Mike emphasizes importance of continuing education and trade certifications[0:08:55] Matthew notes cultural mindset around trades careers needing redirection[0:09:41] Mike discusses difficulty contractors have finding skilled trade workers[0:10:12] Matthew asks how maintenance contracts can be difficult to get out of[0:10:22] Mike explains cancellation clauses and process for "just cause"[0:11:20] Matthew asks what most critical skill is in Mike's consultant work[0:11:58] Mike emphasizes communication and responsiveness to clients[0:13:11] Matthew asks how Mike handles unresponsive contractors[0:13:19] Mike explains process for notifying client if contractor remains unresponsive[0:14:50] Matthew asks about balancing client and contractor relationships[0:15:06] Mike explains being upfront with clients about unresponsive contractors[0:15:32] Matthew asks about Mike's consultation work when not hiring full service[0:16:00] Mike discusses reviewing contracts for clients not hiring full service[0:16:28] Matthew asks what motivated Mike to leave previous company after 21 years[0:17:37] Mike discusses opportunity for growth that led him to switch companies[0:18:08] Matthew asks about Mike's mentors who invested in him early in career[0:20:39] Mike discusses learning from many mechanics over the years at first company[0:21:59] Matthew asks how Mike's sales role changed after helper experience[0:23:59] Mike discusses continuing to learn by going on service calls with mechanics[0:25:44] Matthew asks about Mike's current responsibilities and territory[0:27:30] Matthew asks for Mike's advice to the overall industry[0:29:37] Matthew asks if Mike has seen changes in workmanship over the years[0:30:35] Matthew asks for Mike's advice to individuals considering the industry[0:33:23] Matthew thanks Mike for his time and insights

Ed Stachowiak is the Chief Operating Officer at Axxiom Elevator. Ed started his career as a sales rep with Otis Elevator in Syracuse, New York where he learned and grew rapidly.  In 2023, Ed became one of the founders of Axxiom Elevator with a vision to become the "Elevator Service Provider of Choice." Ed believes personal and business growth is not easy. It takes a lot of courage to have honest and open conversations, but is essential to see your blind spots and grow effectively.This is part 2 of the interview with Ed. In part one, we discussed his early career. Today we are discussing the challenges and learnings of starting a new business. Show Notes:0:00:00 Introduction0:01:02 Starting a new elevator service provider with Ed Stachowiak of Axxiom Elevator0:02:18 The motivation behind starting Axiom Elevator0:03:36 Understanding the underserved segment seeking better customer service0:05:04 How customer expectations have changed with the rise of on-demand culture0:07:22 Ed's motivations for starting Axiom Elevator and the opportunity he saw0:08:56 Building a strategic plan and culture around core commitments0:10:54 Partnering with the right people who share the company's vision0:12:29 Benefits partnerships provide for small business owners0:14:14 Supporting partners' growth through expertise and resources0:15:04 Flexibility in partnership structures based on partners' needs0:18:03 Building partnerships through open communication and alignment0:20:55 Addressing fears around partnerships through transparency0:22:54 Partnership as a mutually beneficial relationship0:25:35 Creative strategies for scaling businesses in unique markets0:28:06 Parting words of wisdom on growth, communication, and blind spots

Ed Stachowiak is the Chief Operating Officer at Axxiom Elevator. Ed started his career as a sales rep with Otis Elevator in Syracuse, New York where he learned and grew rapidly.  In 2023, Ed became one of the founders of Axxiom Elevator with a vision to become the "Elevator Service Provider of Choice."Ed believes personal and business growth is not easy. It takes a lot of courage to have honest and open conversations, but is essential to see your blind spots and grow effectively." SUMMARY:This interview discusses Ed Stachowiak's early career journey in the elevator industry. Some of the key highlights include:- Ed got his start right out of college when he was recruited by Otis Elevator. He was drawn to the company culture and potential for growth.- Seeing his colleagues' careers progress rapidly gave Ed motivation to continue advancing in his own role.- Ed benefited greatly from mentors at Otis who invested time in teaching him, especially when he showed initiative and desire to learn.- One of Ed's biggest early challenges was learning all the product knowledge, but he was able to gain hands-on experience in the field.- Ed cites creating a culture where people want to succeed for the team, not just themselves, as a key lesson in leadership.- Part 1 focuses on Ed's background at Otis. Part 2 will discuss the challenges and learnings of starting his own company, Axiom Elevator.

Introduction:Kendra Glenn is the Managing Partner of BTS Elevator Packages. Kendra grew up in the industry, but wasn't sure she wanted to be part of the family business. After Graduating from college and working in hospitality for a few years, Kendra realized she wasn't being challenged or feeling fulfilled.  Kendra decided to join the family business, G-Tech Elevator and after a few years she helped create BTS.  Kendra has found the challenge she was looking for and is thriving in the elevator industry.Summary of the interview:- Kendra Glenn grew up in the elevator industry but pursued hospitality in college before realizing she wanted more challenge. She joined the family business G Tech Elevator and helped start BTS Elevator Packages.- BTS was created to sell elevator equipment after years of installing with G Tech. As an independent, BTS focuses on customized packages, field surveys, and cost-effective solutions to help other independents compete.- Kendra discussed overcoming initial challenges like learning drawings and the visualization aspect without formal training. Spending time in the field with her father and brother was most helpful for gaining hands-on knowledge.- BTS saw its biggest year yet in 2022 and Kendra plans to continue growing through relationships and unique service offerings. Future goals include expanding product lines with a potential hydro package.- The interview highlighted the collaborative culture of the elevator industry where professionals are passionate about sharing knowledge to help each other succeed, unlike some cutthroat industries.- Kendra advises those interested in the industry to be willing to work hard, as there are many career paths and opportunities to continually learn and grow.Show Notes with Time Stamps:0:00:00 Introduction - Kendra grew up in the industry but wasn't sure she wanted to be part of the family business. After graduating college and working in hospitality, she realized she wasn't being challenged and joined the family business G Tech Elevator.0:01:43 Welcome and introduction from Kendra0:02:04 How did you get started in the elevator industry? Kendra discusses growing up in the industry and joining the family business after trying hospitality.0:03:53 Why did you choose to study hospitality in college if you grew up in elevators? Kendra discusses wanting to try something new but ultimately missing being challenged.0:09:15 Starting BTS Elevator Packages - Kendra discusses starting BTS to sell equipment after installing with G Tech for years.0:11:13 Challenges of selling as an independent - Kendra discusses the challenges of competing on cost for new installations and how BTS addresses this.0:16:09 Overcoming knowledge gaps - Kendra discusses her biggest challenge of learning drawings and calls out the importance of asking questions.0:20:25 Growth and reception of BTS - Kendra discusses last year being their biggest and plans to continue growing through relationships and unique services.0:25:07 Overcoming visualization challenges - Kendra discusses struggling with drawings but learning through time in the field.0:28:33 Elevator industry culture - Both discuss the collaborative nature unlike some other industries.0:31:00 Closing and parting thoughts.

Michael Frangias is the CEO of New York/New Jersey Elevator Company. Mike literally grew up in the industry, with his father taking him on the job at an early age. He didn't like school, but he learned quickly while in the trade and came to love elevators. Mike has worked for several different companies, both large and small, and has gained many valuable insights over the years.  Mike believes in employees and he trusts that if he tells them what he expects, they will come through.Otter2 minutes agoShow Notes with Time Stamps for Mike Frangias Full Video Interview Podcast:0:00:00 - Introduction to Mike Frangias' career in elevators and how he got started in the industry at a young age with his father0:01:29 - Matthew Allred welcomes Mike Frangias to the podcast0:01:31 - Mike expresses his appreciation for the podcast0:01:38 - Matthew discusses his love for learning people's elevator career stories0:02:07 - Mike describes how his father first started bringing him to work in the early 1980s0:03:13 - Mike talks about working construction and unloading trucks as a teenager0:04:10 - Mike returns to working in elevators at age 180:05:39 - Mike discusses working at various elevator companies and becoming a foreman0:06:17 - Mike gets injured on the job and has to recover for six months0:07:20 - Mike pushes himself to get back to work at a high level after his injury0:08:13 - Matthew asks about Mike's biggest mentors besides his father0:09:58 - Mike discusses more mentors he had after certain life events like his parents passing away0:11:09 - Mike is impressed by a company he witnessed in St. Louis and their employee culture0:12:25 - Matthew asks what created that positive company culture in St. Louis0:12:37 - Mike discusses the owner's role in building trust and respect with employees0:14:10 - Mike continues building businesses and learning from mentors over the years0:15:20 - Mike discusses a period of consulting for different elevator companies around the country0:16:17 - Mike talks about starting his own company 360 Elevator and buying Statewide Elevator in New Jersey

Introduction: Tom McMahan is the Business Development Manager with Delaware Elevator, headquartered in Salisbury, MD. Tom started his career at Miami Elevator right after graduating from Florida State University in 1990, and after two years, Tom left the industry for a time to experience international business. After returning to the elevator industry, Tom was able to apply his international experience, opening Lerch Bates' first office in Latin America in 2017. Tom values his friendships, connections and all he has learned in the elevator industry; he believes your name and reputation are like gold that should not be gambled withPodcast Show Notes with Timestamps: 0:00:00 Introduction and background on Tom McMahan's career0:01:42 Tom welcomes and thanks Matt for having him on the podcast0:02:06 Matt asks how Tom first got started in the elevator industry0:02:28 Tom shares that he got a job with Miami Elevator right after college at Florida State University0:02:54 Tom confirms he had no prior experience or thoughts of working in elevators0:03:00 Tom's degree was in multinational marketing from Florida State University  0:03:59 Tom shares his first job was putting deflector shoes on a 20 story building0:04:24 Tom spent his first 6 months in the field and then 6 months with a mentor0:04:41 Tom shares he really enjoyed working for Miami Elevator0:05:00 Tom left the industry for a few years to gain international experience0:05:31 Tom returned to the industry working for TK Elevator  0:05:49 Tom was able to use his international experience opening an office for TK Elevator in Latin America0:06:03 Tom shares what led him back to the US from Latin America0:06:50 Tom discusses plugging back into the industry through connections from Miami Elevator0:07:11 Tom wanted to live closer to family in Florida which also brought him back to the US0:07:52 Tom discusses his role opening the first Latin America office for TK Elevator0:08:00 Tom's office was in Fort Lauderdale, similar to his prior role at Miami Elevator0:09:02 Tom's role expanded to a regional position managing 13 countries for TK Elevator0:10:00 Tom discusses some differences he noticed between the elevator industries in the US vs Latin America0:10:21 Opportunities for mechanics seemed more limited in Latin America compared to the US0:10:34 Unions provided more support and training in the US compared to Latin America0:11:47 Tom then moved to help open the first Latin America office for Lerch Bates0:12:43 It was challenging to sell owners in Latin America on paying a premium for consulting0:13:11 Preventative maintenance mindset was less common than reactive repairs in Latin America 0:14:42 Hard work and integrity can provide more opportunities in the US elevator industry0:15:00 Networking is important but also value lifelong friendships in the industry0:15:51 Never burn bridges and stay connected with mentors and colleagues0:16:06 Tom was with Lerch Bates for around 2-2.5 years0:16:31 The pandemic hit Latin America extremely hard, shutting everything down0:17:02 Tom shares strict lockdown protocols in Chile like permits for grocery shopping0:20:00 Tom discusses settling back in the US after living internationally 0:20:15 Tom enjoys the location of Delaware Elevator in Salisbury, Maryland0:20:51 Tom shares he walks daily and watches the sunrise from his office0:21:19 Tom's biggest lessons include never burning bridges and networking0:21:58 Tom advises becoming a subject matter expert in your field over time0:27:42 Tom's advice to his younger self is to stick with something and hold the course0:29:14 Confidence comes with knowledge and experience over time0:30:00 Tom shares advice for his daughter starting college.

Scott Akin is the owner of Elevator Sill Solutions by Archi-Tread, a manufacturer and installer of elevator cab and hoistway sills. Scott has been in the elevator industry over 30 years, starting at the bottom and working his way up in manufacturing.  Scott first worked for a family-owned elevator manufacturing business, and after selling, he started his own company. With the intent to reinvent how this industry approaches the challenges with elevator sills both new and existing.  Scott fully understands the value of creating and maintaining relationships and is a firm believer in being honest even though it may not be what the customer wants to hear.Show notes:0:00:00 Introduction0:01:41 Scott Akin welcome and background0:02:02 How Scott got started in the elevator industry through his wife's family business0:09:02 Scott's work on Statue of Liberty elevator modernization projects  0:11:05 Impact of family business consultant on Scott's approach0:13:15 Challenges of multi-generational family businesses0:16:38 Importance of communication and relationships in business0:20:01 Scott's experience transitioning to owning his own business0:22:53 Origins of the ArcaTread sill overlay system concept0:27:03 Benefits of the field retrofit approach for sill replacements0:31:38 Advantages of Scott's system for labor costs and installation time0:34:32 Solving unique challenges with the overlay system0:35:04 Most important lesson learned: building relationships through honesty0:37:06 Advice for those new to the elevator industry

Sammy Kolker is with Matot Corporation and represents the 5th generation of family members to work at Matot, which is 135 years old this year. Sammy is pleased and honored to be part of this family legacy. Sammy loves what she is doing and is thriving in an environment where she can really bring value and express her creativity. Sammy also sees the necessity of inviting honesty and vulnerability into the workplace, and by taking mentorship seriously, she is growing, while also helping those who come after her to thrive.Summary:This interview features Sammy Kolker, who represents the fifth generation working at Matot, her family's dumbwaiter manufacturing business. She discusses growing up in the industry and how she became involved after graduating college.Sammy talks about common family dynamics challenges in multi-generational family businesses. She highlights how Matot has implemented both formal mentorship programs through Loyola University as well as informal mentoring. This has helped improve communication and bring the family together.When she joined, Sammy was able to express her creativity through marketing and events. She also discusses her involvement in NextGen, which has helped develop her professionally. Some challenges she faced were learning the technical aspects as a non-engineer.Her advice for newcomers is to find your work friends and get comfortable while also pushing outside your comfort zone. Get to know people from different backgrounds and bring your unique skills. Network within your company and industry through groups like NextGen.

Introduction:Sean Madden is currently the innovation Manager at Southern Elevator. Sean grew up in the industry, but went to college for engineering, believing he would work on airplanes; instead, he fell in love with elevators. In 2010, Sean started Madden Elevator in Louisville, KY and he is currently serving as the President of the National Association of Elevator Contractors. Sean is passionate about the elevator industry and has created the “Elevator Strategic Hub” with a mission to empower elevator business owners to develop strategic solutions, allowing them to sleep better at night without worrying about their business. Summary:0:00:00 Introduction by host Matt Allred welcoming Sean Madden to the podcast.0:02:08 Brief overview of Sean's career progression starting in the field and moving into management roles.0:15:00 Discussion of Sean's experience starting his own company, Madden Elevator, and lessons learned from using strategic planning frameworks like EOS.0:22:18 Explanation of how Sean got involved in his current role with Southern Elevator developing their "InTelevator" service model using new technologies.0:25:00 Recap of Sean selling Madden Elevator and transition experiences, including a stint helping another business in Florida.0:33:54 Discussion of Sean's book "Empowering Elevator Business Owners" and the Elevator Strategic Hub he created.0:42:51 Highlights of Sean's biggest career lessons focusing on asking questions and continual learning.0:49:48 Advice Sean gives to people just starting out in the industry to be curious and reach out for help and support.

Matt and Chris Strawn sit down to discuss Chris's career in the elevator industry. Introduction:Chris Strawn is the owner of Elevator Safety Training Services (ESTS). Chris started in the industry as an apprentice, after serving two tours in the US Navy. After 10 years in the field Chris joined his brother and another partner, building a firm which included inspection, consulting, and education. Chris loves to teach and is passionate about safety and about helping people take responsibility for their own learning"Summary: Matthew and Chris had a conversation about Chris's career in the elevator industry. Chris started in manufacturing but eventually moved into the field and became a supervisor. After about ten years, changes in building codes and certification requirements led Chris to realize he needed to make a change in his career. Chris and his colleagues worked together in the elevator industry, conducting inspections and handling complaints. They focused on ensuring consistency in noting violations and improving safety practices. - 10:10Matthew and Chris discussed their experiences in the elevator industry, including the challenges of getting everyone on the same page and the importance of safety training. Chris also mentioned the need for enough skilled personnel in the industry and the impact of management on employee success. - 21:40Matthew and Chris discussed various topics related to the elevator industry, including the importance of hard work, safety, and taking initiative. They also shared personal experiences, such as Chris's tire blowout incident. -32:07Chris and Matthew had a conversation about their experiences with a mechanic named Sparky who had a country operation and didn't have proper equipment. They also discussed the cultural differences between the South and other parts of the country. - 43:29

Amber Catlin-Kolodziej is the Executive Director of the Elevator escalator Safety Foundation. The EESF's mission is to educate the general public on the proper and safe use of elevators and escalators. Amber's goal is to further enable the EESF to keep our friends and family safe when they are using vertical transportation.  Amber has a background working with non-profits and finds the elevator industry to be the warmest and most welcoming she has ever been involved with.The EESF can be found at: https://www.eesf.org/Matt and Amber sit down to talk about the Elevator Escalator Safety Foundation, it's mission and how Amber is working to carry that vision forward.Summary: 0:00:00 Introduction from unknown speaker about EESF's mission of safety0:00:36 Continued introduction about preventing accidents everywhere0:00:41 Matthew Allred welcomes listeners and introduces Amber Catlin-Kolodziej as today's guest0:01:41 Matthew asks Amber how she got started in the elevator industry0:01:56 Amber explains finding the EESF job posting and applying0:03:21 Amber mentions being at EESF for 6 months0:04:05 Matthew asks about Amber's impressions of the elevator industry0:04:05 Amber says it's the warmest industry she's been part of0:05:00 Matthew comments on the industry feeling like a community or family0:05:13 Matthew asks what Amber has learned about the industry0:05:13 Amber discusses learning about the intricacies and parts involved0:06:07 Matthew asks about the history of how EESF came to be0:06:20 Amber explains the origins at a United event bridge builders meeting0:06:47 Amber continues explaining the formation of EESF to educate the public0:07:31 Amber provides more details on EESF's incorporation in 19910:08:10 Amber mentions the founding groups that helped establish EESF0:08:50 Amber discusses EESF's current board and other supporting organizations0:09:21 Matthew asks about public injuries that led to the need for education0:09:31 Amber discusses safety issues for children on escalators and elevators0:10:00 Amber continues giving examples of safety issues0:10:41 Amber wraps up examples of common safety incidents0:10:57 Matthew asks about the focus on second graders0:11:07 Amber explains the former safety cat costume program for classrooms0:11:32 Amber discusses challenges with COVID for in-person classroom programs0:11:48 Amber mentions alternatives like gym teachers and first responders0:12:33 Matthew asks about volunteer roles to spread EESF's message0:12:46 Amber discusses sharing on social media and the safety writers website0:13:05 Amber says to contact EESF about needs and suggested improvements0:13:39 Matthew asks about upcoming Elevator Safety Week0:14:16 Amber provides details on Elevator Safety Week in November0:14:47 Amber discusses the planned 52 Weeks of Safety launch in January0:15:31 Amber wraps up discussing 52 Weeks of Safety collaboration0:17:57 Matthew thanks Amber for the interview0:19:22 Amber's closing message about EESF's mission to prevent all accidents0:19:36 Amber congratulates Laurie Dueitt on her promotion at EESF0:20:00 Matthew thanks Amber and wraps up the episode

Scott Drummond is the President and Founder of Emi's Elevator a 501(c)3 non-profit organization, and Founder of Nokes Mountain Benefit Corporation. Scott has has over 20 years int he elevator trade, as an elevator mechanic. Scott has seen the disparity of dilapidated elevators through the country and has decided to tackle this problem head-on. By creating a Public Private partnership, Scott has the vision and vehicle to bring about modernizing elevator infrastructure in public facilities throughout America. Scott sees this effort advancing every sector of the elevator industry and, creating jobs using American equipment.SUMMARY:Scott Drummond, an elevator mechanic, discussed his passion for the elevator industry and the importance of his job. He also talked about his vision to create a solution for the problems faced by buildings when elevators are not functioning properly, particularly in public facilities. -0:01Scott and Matthew discussed the concept of public-private partnerships for elevator infrastructure projects. Scott explained that this unique partnership allows for collaboration between private elevator companies and donors to fix elevators and bring them up to code, benefiting both the companies and the public. - 9:59Scott and Matthew discussed Scott's elevator company, which is a for-profit business partnered with a charitable side. Scott faced lack of information as the main pushback, but overall, there was no significant opposition to his idea. - 16:07Scott and Matthew discussed Scott's goal of doing business with everyone and his plan to modernize the elevator fleet. Scott also shared his personal motivation to help his granddaughter, Emmy, who had a difficult first year of life due to health issues. - 20:54Matthew and Scott discussed Scott's vision for his nonprofit organization, which aimed to modernize elevators in various facilities and improve accessibility. Scott envisioned a future where elevators were widely talked about and utilized, benefiting communities across the country. - 31:28Scott and Matthew discussed the importance of building relationships and embracing change in the elevator industry. Scott emphasized the value of collaboration and learning from disagreements, while also encouraging newcomers to feel lucky and excited about their job in this unique and rewarding field. - 37:38Scott Drummond, President and Founder of Emmys Elevator and Nokes Mountain Benefit Corporation, discussed his passion for modernizing dilapidated elevators in public facilities throughout America. He emphasized the importance of creating a public-private partnership to advance every sector of the elevator industry, with a focus on American workers and equipment. - 42:46Scott and Matthew discussed Scott's role as the Director of the elevator industry, focusing on creating jobs and using American equipment. Scott expressed his determination to keep pushing forward despite the challenges he has faced, emphasizing the importance of taking action rather than playing the victim. - 53:42

Matt Allred and Bill Appelbaum sit down to discuss Bill's career over the past 30+ years.Summary:Bill started his career as a truck driver for Amtech elevator services at the age of 19, but quickly moved up to managing the warehouse and eventually transitioned into sales. He gained valuable experience and knowledge in the elevator industry, building relationships and successfully handling service, repair, and modernization projects. Bill discussed his career journey, including his favorite sales role in modernization and the impact of company consolidations. He also mentioned his experiences in different branches and his transition from sales to operations management. -  Bill implemented a new philosophy in running the business by focusing on fixing elevators profitably and reorganizing routes. He also took risks and made changes, such as bringing in all mechanics to tackle a big job, which resulted in improved profitability and employee satisfaction. Bill  discussed the success of the branch/district, which experienced a significant increase in profitability within a short period of time. They also shared important lessons they learned, such as the need to be knowledgeable, adaptable, and communicate effectively in order to succeed in the elevator business. Bill discussed the importance of learning and being open to different opportunities in one's career. Bill shared his experience of taking on various roles and how it led him to a position he enjoys in modernization sales at LCD elevator. -Bill discussed his experience working in sales, finance, and project management, as well as his transition from being a truck driver to a Vice President. Bill expressed his satisfaction with working in a smaller company without layers of management and highlighted the importance of owning one's own business. Matthew and Bill had a conversation about Bill's 33-year career in the elevator industry, discussing his various roles and responsibilities, including sales, management, and vice president positions. Bill expressed his passion for modernization and his current role in sales and project management with LCD elevator. -

Matt Allred and Rena Cozart sit down to discuss the Rena's experience becoming the Executive Director of the National Association of Elevator Contractors:Rena Cozart is the Executive Director of the National Association of Elevator Contractors (NAEC). Although Rena was surprised to have been sought out for this opportunity, she was quickly impressed with the honesty and authenticity of those who she would be working with, and decided she wanted to learn more. Rena brings to the NAEC vast experience working with high-performing boards of non-profit organizations.  Although Rena claims that she will never be an elevator expert, she loves helping the NAEC board bring about the visions of stakeholders of the organization."Episode Summary:Rena was initially skeptical about joining the NAEC, but was drawn in by the passion, authenticity, and camaraderie of the people she interviewed with. She saw an opportunity to utilize her skills in executing the board's strategic vision.Both were surprised by the breadth of knowledge, emphasis on learning/growth, and supportive nature of the elevator industry. It feels more like a community than just an industry.The NAEC was founded in the 1940s as a way for industry professionals to connect, share best practices, and focus on safety. Rena emphasized honoring this legacy while also preparing for the future.Key NAEC offerings include education/certification, networking events, resources for women and next-gen groups, and plans to expand mentorship and implement digital access via an app.Rena highlighted the importance of asking for help and reaching out to others, noting how welcoming and supportive the industry is. She expressed gratitude for the opportunity to learn from industry experts.Overall themes were passion, authenticity, constant learning, and supporting each other as an industry "family". Reaching out is key, even for outsiders looking to get involved.

Chris Pearce is a co-owner of Skytec Elevator in Austin, Texas.  Chris started his career as a union apprentice with Omni Elevator at age 19, but after a few years he left to finish his degree and also work as a technician in the high tech industry.  After returning to the elevator industry, Chris realized he loved working on elevators and wanted to stay.  Chris is passionate about using technology and transperency to drive results and deliver customer satisfaction.Show Notes:Chris Pearce sat down with Matt Allred to discuss his new career and his new venture, Skytec Elevator.Here are the show notes for the interview:Chris started working in the elevator industry at a young age, learning from his stepdad during summers. After a detour in the high-tech industry, Chris returned to the elevator industry and gained valuable skills that he still uses today. - PLAY @0:01Chris worked in high tech for three years before moving back to San Antonio and joining his stepfather's company. He had a mentor named Dan Bryant who later became his co-founder and friend. Chris was inspired by the passion for new technology in Silicon Valley and wanted to use technology to bring change and add value to the elevator industry. He realized this during his second stint at Ocami Elevator when they developed a mobile time ticket system for independent elevator companies. - PLAY @7:00Chris, a former blue-collar worker and elevator troubleshooter, discussed his passion for transparency and helping people in the elevator industry. This led him to start his own consulting business, where he could use his expertise to provide solutions and alleviate the fears and anxieties of building owners and property managers. - PLAY @14:54Matthew and Chris discussed how Chris's unique background in technology and his co-founded company, Data Voice, could set him apart from traditional consulting firms. They explored the potential of leveraging technology, such as IoT devices and data analysis, to offer more transparent and valuable services to clients in areas like elevator asset management and maintenance. - PLAY @22:25Matthew and Chris discussed the importance of incorporating data from various sources in elevator maintenance while still maintaining a human touch. They also emphasized the significance of celebrating wins and advised newcomers to find their niche in the industry and follow their chosen path. - PLAY @29:19

Summary: Matt Allred interviews JT Peelle about his career path at Peelle Company, a 5th generation family business that manufactures elevator doors. JT discusses how he got involved in the business, the importance of customer service, and advice for those starting careers in the elevator industry.0:00:00 - 0:00:31 Introduction0:00:31 - 0:01:26 Overview of Peelle Company and JT Peelle's role0:01:26 - 0:02:31 JT discusses starting his career at Peelle 0:03:24 - 0:04:23 JT acknowledges challenges of working for a family business0:05:14 - 0:06:53 Importance of letting the next generation lead in new directions0:06:53 - 0:08:10 JT's moment of realizing he wanted to lead Peelle0:08:10 - 0:09:28 JT's college studies of anthropology and economics0:09:28 - 0:10:39 Early history of Peelle Company focusing on elevator doors0:10:39 - 0:12:53 Peelle's expansion and refocusing on elevator doors0:12:53 - 0:14:19 Peelle's Canadian manufacturing facility history0:14:19 - 0:16:16 Peelle's continued elevator door installations0:16:16 - 0:18:08 Importance of customer service exemplified0:18:08 - 0:20:32 Advice for careers in the elevator industry0:20:32 - 0:24:52 Final thoughts on mentoring future generations 

T. Bruce MacKinnon is the CEO of Elevator World Magazine. T has been with Elevator World for 27 years; 3 years as CEO. Elevator World is a family business that was started by T's Grandpa, Bill Sturgeon in 1953; this year being the 70th anniversary.Although he was initially hesitant to join the business, T fell in love with the elevator industry.  He loves the people who make it all happen and finds his work very rewarding.

Bob Sinram has been working in the elevator industry for 23 years on his second time around. Bob's first exposure to elevators was from 1980-1984 as a weapons elevator technician on an aircraft carrier for the US Navy. After the military, Bob chose to work in industrial maintenance, which he did for 16 years. Eventually Bob made his way back to the elevator industry, and has been here ever since. Bob loves making people happy by keeping their elevators running, and finds his work very rewarding.

Jim Comley is the President and Owner of Embree Elevator. Jim Started in the industry when he was 19 years old in 1950. After a few years in the Navy, Jim returned and worked for Payne Elevator for many years. In 1973, Jim bought Embree Elevator and to his day, he continues to work because he wants to. Jim is now 92, and he has been in the elevator business for 70 years. Jim loves what he does and has no intention of retiring any time soon.