The Child Care Business Podcast

Mr. Ty, the Childcare Whisperer, has the answers to your child care questions! Among the questions he answers in this podcast:How can you encourage middle management to not be friends or overly friendly, causing a divide between teachers?How can I encourage staff to take initiative and feel empowered in their roles while maintaining consistency in classroom practices?As a new owner taking over a center that has a tarnished reputation and frustrated staff, how can I get community and staff buy-in?What kind of incentives can I give staff that might be low cost, like a jeans day or an extra planning block? (Mr. Ty says don't do either and send staff home early when they need it!)Listen in as Mr. Ty answers more questions that you need to know to run a successful child care business!

Dr. Nermeen Dashoush is the chief learning officer of MarcoPolo Learning, the award-winning global developer of educational products and instructional resources, and she's also a clinical associate professor of early childhood education at Boston University.In this episode, she shares her insights about how early childhood education programs can use videos in their classroom to supplement lesson plans. She explains the appropriate length for videos in classrooms, as well as the importance of showing videos that are developmentally appropriate. She also gives examples of how videos give context to learning to help children understand topics, and how videos aid in lesson retention through visual storytelling.An integration between Procare Solutions and MarcoPolo Learning offers educators a way to improve teaching practices and support quality teacher-child interactions in the classroom. Check out our blog on how to integrate math into daily routines and how MarcoPolo Learning builds foundational math skills.Learn more about how the MarcoPolo Learning integration with Procare works and get started today!

Michele Schmitt is the senior director of government relations and business development for Procare Solutions. In this role, she meets with legislators and other stakeholders in early childhood education to advocate for the industry and stay on top of what's happening in government, both at the federal and local levels, in policy and proposals.In this episode, Michele breaks down a recent visit to Capitol Hill and gives an update of what child care center leaders and families should be paying attention to in the coming months.She also explains initiatives happening in different states to come up with solutions for needed funding and delves into how shared services can help child care providers run their businesses.For more information on what grants and resources are available in your state, check out the Procare Solutions state resources page  to see what options you have for funding help!

In this important episode, Jon Pollock, chief product officer at Procare Solutions, and Kathlyn McHenry, director of state policy and government relations at the Early Care & Education Consortium, share their expert insights on the latest business trends and legislative updates. Many of their insights draw on the findings of the 2025 Procare Child Care Business Trends Report. Jon and Kathlyn discuss important trends in ECE in areas including enrollment, staffing, software and what's happening with government policy, both federally and at local levels!For example, Kathlyn explains the trend of states picking up ideas for helping care centers from each other, creating a domino effect. And the idea of property tax exemptions is another idea being looked at.Want to know more about the report's findings? Get your free copy here!

"You cannot be a director if you don't have a vision," says Mr. Ty, the Childcare Whisperer who is the president of The Childcare Agency, a popular motivational/keynote speaker and an early childhood education teams coach.In this podcast, Mr. Ty shares his tips from his years of experience working in ECE, including what he sees as problems that must be fixed. On that list: Putting a Band-Aid over a problem instead of looking at a long-term effect,we put a bandaid over things instead of looking at the long term and thinking a goal can be achieved without a strategic plan. "You have to plan to be excellent," Mr. Ty says. "So therefore, when it comes down to your goal, you have to sit down and write it out."Check out his podcast for more tips on better communication with your staff, including paying attention to your body language when you speak with them. To learn more about Mr. Ty and the work he does, email his company at admin@thechildcarewhisperer.com or visit his website: www.theempowerment.agency.He is also active on social media, including on TikTok, Facebook and Instagram!

The Child Development Associate CDA credential, better known as the CDA, is the most widely recognized credential in early childhood education. It is an important  part of career advancement in the field, but many talented teachers do not have the certification.In this podcast, Sammantha Boyle, a curriculum manager at Procare Solutions, breaks down step-by-step what the CDA is and how to earn it. She also describes how child care center directors and owners can support their staff as they work toward this goal and how the CDA Pathway from Bertelsen Education, a Procare Solutions company, can help!Learn more about the CDA Pathway here!

Samantha Phillips is an insurance broker who specializes in insuring child care centers, a job that is especially tough this days as ECE businesses struggle to find and keep insurance. Costs are soaring. Samantha said she has a client in Massachusetts whose insurance DOUBLED, from $25,000 a year to $50,000 a year .. and the client had never filed a claim.  And paying that amount was the client's only option.That's just one example Samantha shares during this podcast. She also gives examples of court verdicts and settlements stemming from cases in child care centers that are affecting premiums, as well as how licensing inspections are playing a role in skyrocketing costs.Samantha also gives tips on how to keep your current insurance, which is getting harder and harder to do, as well as what you can do to shop around to try to find lower prices.  One such tip is to write an insurance narrative to show that you have a strong management team and that your approach to protecting your property is proactive rather than reactive. To get more advice from Samantha, check out her Facebook page or visit  comployhr.com.

Molly Hichens is a second-generation owner at Bright Beginnings Preschool, which has three locations in Charlottesville, Virginia, and is about to celebrate 40 years in business! She's also an accomplished child care consultant and speaker. In this episode, Molly breaks down some tips for how child care center leaders can attract new families!Those tips include:Highlighting three to five unique selling points, also known as value propositionsMake the tours special for prospective families (and check out Molly's 2023 podcast on that topic to go deeper and get even more tips!)Follow up, even if a family chooses a different centerAnd more!To learn more about Molly and her work, visit IMollyHichens.com, or email her at info@mollyhitchens.com. 

Kathe Petchel began her education career working as a public school teacher before opening her own preschool center in 1984. She now owns three sites serving more than 300 families in Charlottesville, Virginia.In 2017, Kathe joined HINGE Advisors, where she now works in business development. In this podcast, she shares her tips on using creative leadership and assessments to train child care center staff.Among the topics she discusses:How to "gamify" staff assessmentsTips for compliance checklistsUsing secret shoppers for your own center as well as for your competitionCamera observationsAnd if you missed Kathe's last podcast with us on how to engage with your child care center's Gen Z employees (and increasingly, parents too!) , listen here for tips that center owners and directors must understand about the newest generation in the workplace!To reach Kathe, email her at kpetchel@hingeadvisors.com. You also can visit hingeadvisors.com as well as brightbeginningsva.com to learn more about her work!

Beth Cannon is the owner of 13 Stretch-N-Grow child enrichment franchises and is an expert in early childhood education working as a speaker, trainer and coach. One of her talents is teaching child care center leaders how to develop talent from within their current staff, which is especially important as owners and directors struggle to retain high quality staff. In this podcast, Beth shares her tips for identifying staff who are ready for more responsibilities as well as the importance of job titles. On the other side of the coin, she shares what NOT to look for when developing your leadership bench (hint: education is not an automatic for career advancement!).Beth goes further and tells us HOW to help employees grow into new roles and to accept that some employees are happy doing their current jobs ... and that's okay too. To reach Beth to see what she can do for your child care business, visit bethcannonspeaks.com. You also can find her on Facebook, Instagram and LinkedIn!

Are you ready to take your child care center to the next level? Whether you're a seasoned child care professional or just starting out, the tips from Caroline Jens shared in this podcast will help you grow and succeed in the competitive world of early childhood education and management!Caroline is the owner and co-founder of Child Care Biz Help and has dedicated nearly 20 years to child care. She is an expert in business development, leadership, finance, web development, internet marketing and building "raving fan" cultures. In this podcast, she walks us through three simple, but powerful, strategies to grow your child care center:Make a lasting first impressionImplement intentional, well-rounded marketingFind time away from your deskTo learn more about what Caroline and her team do, which includes helping child care centers grow as well as starting a new program and creating a brand, visit childcarebizhelp.com  or email her at caroline@childcarebizhelp.com. 

"We've gone down this path of expecting little humans to sit when they're not developmentally made to sit this long. Brains don't learn like this," says Prerna Richards, founder of Together We Grow.In this episode, Prerna walks us through how to use developmentally appropriate practices to de-stress teachers and children. Prerna says early childhood education programs are seeing aggressive behaviors and shares how child care staff can use DAP to take the stress out of learning to create a better environment for children and themselves. These tips include recognizing that attention-seeking behavior is a relationship-seeking need and how to move past just surviving.To reach Prerna or learn more about her work, visit www.togetherwegrow.online and check out her YouTube channel for informative videos. You also can find her on Facebook, LinkedIn and Instagram!

As early childhood education providers, your jobs including serving many people, including children and families. But too often, you don't pour enough back into yourselves ... and that's where burnout comes from, says Anisha Angella, founder of the The Early Childhood Coach.In this podcast, Anisha walks us through the roots of burnout and gives tips on how to stop teacher burnout from starting. She explains there are 12 steps that happen before burnout in ece begins and how to recognize the first steps so it doesn't progress. She also explains that burnout is experienced differently among people, including in ways like trouble sleeping or physical pain.For more about Anisha and her work, visit her website at www.anishatheecc.com or check her out on her many social media platforms, including her Instagram page!

Kathy Ligon is the founder & CEO of HINGE Advisors. Trained as a public accountant, Kathy has more than 35 years of experience in educational operations. During that time, she has found there are five pillars to the success of a child care business:  occupancy, tuition rates, discounting practices, salary costs and rent-cost management. Listen as Kathy walks us through each of these pillars in detail to learn how you can grow your child care business!To learn more about Kathy and her company, visit hingeadvisors.com.  And check out Framework by Hinge, which is an easy-to-use app that helps you maximize your school's value and position it for financial success!

Procare Solutions recently released our 2024 Child Care Management Software Industry Trends Report, which provides a comprehensive look at the current state of the child care industry's use of technology as well as challenges that early childhood education programs must adapt to, and overcome, to thrive. But the findings detailed in this report go deeper than software. In compiling this data, the goal was to better understand the obstacles being faced by child care providers. To provide more context to the findings, we partnered with experts in several areas of early childhood education.  Listen in as these experts — Beth Cannon, Caroline Jens, Prerna Richards as well as  Kathy Ligon and Kathe Petchel of HINGE Early Education Advisors — discuss topics including enrollment strategies, curriculum and much more! This podcast was recorded during a recent webinar in which all were panelists. 

Technology scares people, and that's true for child care employees."Easing them into it helps, and really slowing it down and teaching them," says LaToya Riggins, vice president of professional development of CRAFT by Better Futures.  Proper training and guidance is key, and so is showing employees how they'll benefit from using technology ... and that you're ready to help them."Don't be afraid. Technology is a beautiful thing when used correctly. Give it a chance," she says. In this podcast, LaToya shares her tips for how to get your staff on board with using technology in their classrooms and for running other parts of the business, including using QR codes for check-ins and getting rid of paper documentation that is prone to errors and takes so much time to complete manually. One such tip is to break staff into small groups so nobody gets lost or is afraid to answer questions.  And she has a lot more to share."One thing about technology is that it's very forgiving. Everything has an undo button," she says. To reach LaToya, email her at lriggins@betterfuturesdc.com or visit www.betterfuturesdc.com!

Tuition collection can be a breeze when families can easily pay you on time and with their preferred method of payment. And for today's parents, their preferred method overwhelmingly is digital, whether through autopay from their checking accounts or by debit cards and credit cards.   The perks of accepting digital payments at your child care program are many, for both you and them! In this podcast, you'll learn more how your center will benefit with streamlined financial processes, and how families can reap the benefits of using their credit cards, such as flights or cashback offers!

A tour of your child care center should be your Super Bowl, says Molly Hichens. Are you doing enough to wow families who tour your daycare or preschool?Molly is a second-generation owner at Bright Beginnings Preschool, which has three locations in Charlottesville, Virginia, and is about to celebrate 40 years in business! She's also an accomplished child care consultant and speaker. And when it comes to giving tours to prospective families, she has a lot of great ideas to share, including: Setting specific days and times to give toursMake the tour posh (her centers bake cookies and offer Perrier water!)Ensure the person giving the tour knows current waitlist numbers and move-up dates for children in the roomHighlight what makes your center special, such as a great curriculumAnd more!Molly's areas of expertise include leadership, intergenerational workplaces, business expansion and increasing revenue while streamlining systems.  Visit mollyhichens.com to learn how she helps child care businesses stand out  from the crowd!

Beginning September 30, 2023, states could be forced to deal with the loss of billions of dollars in federal funding, which will lead to a mass disruption in the child care landscape. The $24 billion that went to child cares was part of a pandemic program, and has been the largest investment in child care in history. Without that funding, 3.2 million children could lose spots in child cares and more than 70,000 centers could close, according to a Century Foundation report.In this podcast, Cindy Lehnhoff, the director of the National Child Care Association, explains what's happening and what measures are being taken to save at least some of the funding.  She also discusses the consequences of losing the funding — on centers, staffing, families and the economy — and what some states are doing. Learn more about the NCCA and its work.

Allyx Schiavone had intended to start a new elementary school in New Haven, Connecticut, until she listened to her community and saw the need for an early childhood education center. In this episode, she talks about partnering with local Quakers to form the Friends Center for Children. Allyx is the executive director of the center, which is supported by a comprehensive emotional wellbeing program and made accessible with sliding scale tuition. Allyx also serves as the co-chair of the Child Care for Connecticut's Future Coalition, representing partners working to increase public funding for early care and education across the state. She has 30 years of experience as a teacher and administrator in Connecticut and New York. In this episode, she shares her expertise on government incentives in child care and talks about some big things she's doing, including providing housing to her child care center's employees.To learn more about Allyx and the work she's doing, visit friendscenterforchildren.org or just Google her name!

Think about going to a restaurant. That's an experience you have. It's true in other businesses too, from a coffee shop to a doctor's office to a hardware store. So why shouldn't that apply to a child care center?That's the message of Better Beans Branding in Duluth, Georgia. This company does branding, design, signs and construction and  their clients include child care centers, which Better Beans helps to reach their goals and convey their values in their spaces. In this podcast, Neel Sengupta, the company's chief operating officer and managing partner, and Lyndsey Ward, a Better Beans graphic designer, talk about  the importance of design in child care centers and how their work creates positive environments for young learners. They share the questions they ask before a project begins, including thinking about how adding space could mean additional revenue. And they describe the trend of parent-interaction areas in child care centers ... because what parents see in your lobby or common space is all they typically see, so you'd better make it interactive and experiential! To learn more about Better Beans Branding, visit its website and its Facebook and Instagram pages. You also can email info@betterbeansbranding.com. 

Today's millennial and Gen Z workers are mission driven, tech savvy and they expect to be onboarded and given professional development and coaching, says Kris Murray.Kris is the founder and president and founder of The Child Care Success Company and a leading child care business expert. In this podcast, she talks about how to help child care staff grow within your organization and the importance of professional development to make that happen.Her tips for successfully onboarding and retaining employees include: Offering a retention bonus after a certain number of daysCreating a roadmap for each employeeHiring someone just because that person is a "warm body," even in today's tough staffing environment, does not workEncouraging younger employees to help with your social media accountsAnd more!To learn more about Kris and her company, and the services she offers, check out her company's website. She also offers the a free Empowered Educators training course to help teachers align with their school's mission and goals.

AJ Crabill has strong opinions about early childhood education and he's quick to dispel any notion that it should start around preschool. He is a champion of ECE, and his education experience includes chairing the Kansas City School Board and serving as the deputy commissioner of the Texas Education Agency where he helped spearhead statewide incentives for school districts to expand their pre-K offerings outcomes statewide.  He's now a conservator with the DeSoto Independent School District and he coaches school systems nationwide to get clear about what they want for their students. In this podcast, he talks about why ECE needs to begin WAY earlier than many believe  and about the the importance of supporting families and students to help children accelerate when they start kindergarten.To learn more about AJ and the work he's doing, or to contact him, visit www.ajc7.com.

Dr. Rosemarie Allen has served as an educational leader for over 30 years and her life's work is centered on ensuring all children have access to high-quality early childhood programs that are developmentally and culturally appropriate. She's an associate professor in the school of education at Metropolitan State University in Denver, and other career highlights include serving as Colorado's director of the division of early learning, and she oversaw the state's licensing program. She also helped implement the state's professional development plan and helped create its early learning guidelines. In this podcast, she talks about how she got into early childhood education, why educators can't keep doing the same things just because that's the way they've always been done (think having children stand in lines!) and she shares her insights about what her ECE students want in a career (and no, it's not a typical 9-5 job with no flexibility).To learn more about Dr. Allen and to reach her, visit her website!

The child care industry is at a crossroads. Many programs are resisting technology to help educate the children in their care and simplify running their businesses.  That's why Procare Solutions surveyed over 100,000 stakeholders to gain a deeper understanding of their child care management software usage, as well as other technologies in place for their business operations.  The results of the survey comprise the 2023 Child Care Management Software Industry Trends Report. In this episode, Procare Solutions Chief Product Officer Jon Pollock gives his insight into the report. He also discusses solutions to challenges that respondents cited including finding and keeping staff as well as with curriculum —  challenges that exist across the child care industry, in programs large and small.  To learn more about the report, join Jon on March 2 for a free live webinar and have your questions ready! Save your spot here. 

Child care centers are seeing five generations of employees working together: traditionalists, boomers, generation X, millennials and now generation Z, who are ages 10 to 24 years old. As this group becomes a larger part of the workforce, it's important to understand how they're different from other age groups, says Kathe Petchel. She has been in early childhood education for more than 30 years, both as a teacher and a center owner, and is an expert on hiring and training staff, as well as staff development and onboarding. Kathe also is the head of business development at Hinge Advisors.In this podcast, Kathe walks us through several key things that center owners and directors must understand about the newest generation in the workplace, including:What makes them differentWhat key factors must they navigate that are different from other generationsTheir strengths and fearsBrands they like and why that is relevantTheir needs especially post-CovidBest team members to pair them withUnique characteristics to leverageHow to find them and how to keep themLearn more about Kathe here and she can be reached at kpetchel@hingeadvisors.com! 

The story of Procare Solutions begins with a dad who saw a child care center needed help. That dad was Jeff Blum, and he remembers dropping off his 2-year-old son and watching the center's owners struggle with their accounting system. So he wrote them a computer program to help. That program — limited, yes, but incredibly innovative for its time  — can lay claim to being the very first version of what eventually would become Procare Solutions.  Procare Solutions is celebrating its 30th anniversary, so we invited Jeff to share his memories of those early days. In his podcast, he recounts how Procare got its start and the changes that came before his retirement. He's joined by Carol Levins, who owned many child care centers and is among the first of Procare's customers. Her feedback helped Jeff shape the software to fit the needs of early childhood educators. Listen as Jeff and Carol discuss the evolution of Procare from its origins on a computer with two floppy disk drives but no hard drives, to its growth to today, when Procare Solutions is the largest providers of child care management software and provides much more than just accounting help!

Ty'Heim Clark, perhaps better known as Mr. Ty, is the founder of The Childcare Whisperer, a consulting business that works with child care center directors to help them meet their goals and take their centers to the next level.His experience in early childhood education started when he was a child and he helped his mother at her child care center. Since then, he has worked as a pre-kindergarten teacher, an assistant center director, director of curriculum and he has managed centers with enrollments ranging from 80 to 200 children.In this podcast, he shares five tips to improve your success as a child care center director, including how to lead when it's difficult to find staff.You can find out more about Ty on Facebook, Instagram and TikTok. His website is www.thechildcarewhisperer.com and his email address is admin@thechildcarewhisperer.com. 

As child care centers struggle to find and keep good teachers and other staff, building resilience is key. In this podcast, Donna Skea joins us from Quebec to share some tips on doing just that! Donna is the founder of The Infinite Educator, which provides workshops on all aspects of early childhood education, including on building resiliency in the childcare workforce, which is what she'll be discussing with us today. She also is an early childhood education professor at Vanier College.Listen as Donna talks about getting back to the basics of why we love child care and early childhood educationand the importance of building community and offering professional development, as well as more!Check Donna's Facebook page if you'd like to learn more about her services, as well as her page on LinkedIn! You also can email her at donna@theinfiniteeducator.ca.  

Aliya Johnson-Roberts, an education and business consultant who leads Consulting with AJR, is the executive director of the Bustleton Learning Center and Pratt Street Learning Center in Philadelphia, serving more than 250 children.Her mother was an in-home child care provider, and Aliya went into the fashion industry before realizing her passion is early childhood education.Aliya has a master's degree in early childhood education and educational leadership from Arcadia University and is a PhD candidate in educational leadership. And she's preparing to expand Bustleton's Learning Center's services to include kindergarten through the third grade. In this podcast, Aliya shares some useful tips to help prepare your child care center for back-to-school season, which is something we traditionally think of as happening in a school setting like elementary school and in older grades. But it's vital for child care providers too!Learn more about Aliya's consulting business at consultingwithajr.com and search her name on the social media channels you follow!

In this podcast, Nicole Riehl, president and CEO of Colorado Executives Partnering to Invest in Children (better known as EPIC), discusses a new Colorado law that will pay for 10 hours a week of preschool for all 4-year-olds, and what that means for child care providers and families. Nicole was an early childhood teacher for five years and her background includes extensive work with Denver's preschool programs as well as coordinating various early childhood quality improvement events, resource, and activities across Colorado. She was the CEO of Denver's Early Childhood Council before taking over the helm of EPIC in 2019.She discusses how this new state law was designed for flexibility to allow parents to choose what preschool their children can attend and still be eligible for those 10 hours of preschool, as well as the importance of making the program accessible and easy to use for providers and families.To learn more about Colorado Epic, visits its website: www.coloradoepic.org.

In this podcast, Jacob Stewart, director of state government relations at the Early Care and Education Consortium, describes what individual states are doing to combat staffing shortages in child care. Massachusetts, for example, launched a general, statewide workforce bonus for which child care providers are eligible to receive $4,000 per new employee hired and retained for 60 days.  Georgia, Idaho, Illinois, Ohio and Pennsylvania have offered multiple bonuses ranging between $300 and $1,200 per worker. Other states are offering wage enhancements, internship programs, a refundable tax credit,  financial support to obtain credentials that are state required as well as enabling employees to leverage their experience to move up career ladders and more! These findings are part of a data-packed report his organization recently put out titled "The Child Care Workforce Shortage: Solutions from Around the Country."  As of February 2022, two-thirds of providers reported a staffing shortage that affected their ability to serve families; of those, 52% were forced to serve fewer children while 37% had a longer waiting list, according to the report.Read the full report here! Listen as Jacob delves into the findings of this report  ... and he describes negotiations that are happening for legislation that could help the child care industry despite the demise of the Build Back Better plan.

Chanie Wilschanski is known as the "school culture doctor" because she can diagnose the root cause of the struggle in a child care center in less that 10 minutes. She's an early childhood leadership coach and the CEO of Schools of Excellence, and in this podcast she discusses what she sees in those 10 minutes and much more." You need to understand where you're spending your time," Chanie says.  "And then you can hit your goals."She talks about making sure you're setting appropriate expectations for your staff while maintaining high standards and staying true to your values.Chanie also describes how to connect with your teachers, which is so vital as early childhood education leaders struggle to find and retain staff, as well as the importance of taking care of yourself.Her goals are:Not to teach you what to think, but how to thinkNot to show you what you're lacking, but remind you that everything you need is inside youInstead of showing you 50 steps, the next one step that gives you a winLearn more about Chanie's work at her Schools of Excellence website and you can find her own podcast series here!

Laura Delgado is the vice president of curriculum and professional development at Learning Beyond Paper, a leader in providing 100% digital curriculum. Laura is a former early learning teacher, center director and owner. She has a master's degree in leadership in education and more than 25 years of experience in early childhood learning. In this podcast, she discusses why curriculum is so important for young learners, particularly babies through pre-kindergarten.  She also describes why a curriculum that is easy to use is essential for teachers, many who do their lesson planning on Sunday nights on unpaid time as they ready for the week ahead because they don't have time during their work days.Laura also describes the challenges of relying on a paper curriculum. She says she's seen child care centers buy curriculum that is on an "approved list," often just to check a box as part of obtaining funding. "And when I would go into the classrooms, sometimes they couldn't find the curriculum," she says. "Sometimes it would be in a closet, on a shelf gathering dust."Learning Beyond Paper and Procare Solutions have partnered to offer the Procare Early Learning Powered by Learning Beyond Paper all-digital curriculum offering. The 52-week curriculum is embedded into Procare for easy use with 4,000 lesson plans for infants through pre-kindergarteners. To learn more, visit www.procaresoftware.com/curriculum! 

We are live from the 2022 National Shared Services Technical Conference presented by Opportunities Exchange in Austin, Texas!In this podcast, we talk with Lisa Polk about leadership. She has 20 years' experience as an early education teacher, director and owner. She works with Georgia Alliance for Quality Child Care and is an instructor for CDA credential and director training in addition to being an adjunct professor at Chattahoochee Technical College. She has a masters' degree in early childhood education and is working toward her doctorate in education with an emphasis on teacher leadership.  In this podcast, Lisa discusses: the need for consistent systemswhy you must make sure relationships with parents stay professionalthe importance of communicationhow to build a team and work toward the same goaland more!Reach Lisa at lisapolk@ymail.com, and learn more about her nonprofit Poly-Anna's Place on Facebook and on Instagram!

We are live from the 2022 National Shared Services Technical Conference presented by Opportunities Exchange in Austin, Texas!In this podcast, we talk with Gary Romano. Gary is the president and CEO of Civitas Strategies, LLC, where he works with nonprofit leaders and entrepreneurs. He's also an author and has published two books. One is “Small But Mighty,” which helps entrepreneurs launch and grow nonprofit consultancies, and the other is “Lean Recruitment,” which describes how to cost-effectively recruit talent. Listen as Gary shares his expertise on the employee retention tax credit, including why it's so significant for those in the child care industry, the background on this credit, who is eligible and that providers can retroactively apply for the funds!To learn more about the services offered by Civitas Strategies to child care businesses, email Gary at gary@civstrat.com, or visit www.civstrat.com!

Karla Houghtalin is the program manager in early childhood business management at Southwest Human Development in Phoenix. She holds a master's degree in early childhood education, curriculum and instruction from Arizona State University. In this podcast, she shares what's happening with shared services, a topic that is incredibly relevant in the child care industry today.Karla describes the genesis of the business initiative that began her organization's work in shared services, including  the early pieces of putting it together. She talks about "the four pillars" of how child care providers can create a strong foundation to be a sustainable program. She says providers must know their worth, which includes making sure they're being paid promptly and fairly by parents.Karla says that automating child care businesses saves providers time and money, and has tips for how to help beyond automation. She also describes the role of business coaching in running a successful program, and shares advice for providers who live in places where a shared-services option isn't available. 

Monique Reynolds is the vice president of business support services with Quality Care for Children in Atlanta. She has worked in leadership roles in the child care industry for more than 25 years and has an extensive knowledge of child care business management and early education.Monique previously owned and operated successful multi-site programs and her passion is helping child care business owners become successful and sustainable through shared services.When she describes this model, she said she's reminded of the African proverb that it takes a village to raise a child. When you think about child care businesses, it's the same concept. It's basically having a community of people who put tools and resources together to make each business sustainable with increased profitability, Monique says.In this podcast, she shares more about shared services and how they can help those in the child care industry.,

Carla Ward is an early childhood educator who founded Early Learning Foundations in 2008. She is a certified Wonder-based educator with a background in behavior management and she believes learning goes beyond the classroom. She also hosts her own podcast, “The Everything ECE Podcast.” She was born in South Africa and now lives in Ontario, Canada, and has been fascinated by the way people learn for as long as she can remember.In this podcast, Carla discusses how to lead a team … everything from leading staff meetings to supporting your team.In this podcast, she discusses: Why staff meetings should be held once a month, and not more frequently (and the perfect food to serve during them!)The importance of asking staff for their inputThe benefits of closing your center for an entire day, twice a year, for professional developmentDoing a yearly survey to learn the professional goals of your staff How a book study is beneficial (one book every three months)Why supervisors need to carve out time for themselvesAnd more!You can connect with Carla by visiting her website: www.elfoundations.com. And she's active on social media!Instagram:  www.instagram.com/elfoundationsFacebook: www.facebook.com/elfoundations/Additional Resources:To get more insights on ways to succeed in your child care business, head over to our Resource Center at https://www.procaresoftware.com/resource-center/.Contact Us:Have an idea for a podcast or want to be a guest? Email us at ltwoodbury@procaresoftware.com. 

Jacob Stewart, director of state government relations at the Early Care and Education Consortium, has been closely following the Build Back Better Act and its potential implications on the child care industry.In this podcast, he breaks down what could happen should this act (as it stood at the end of 2021) become law, as well as state implementation.    

In this episode, we talk with Storm Webb, executive director of the National Early Childhood Program Accreditation organization, and with Cindy Lehnhoff, director of the National Child Care Association.  These women have been on the front lines of seeing how daycares are dealing with challenges including the COVID-19 pandemic and are closely monitoring the Build Back Better plan being debated by Congress.In our discussion, we talk about everything from accreditation and what the Build Back Better plan would mean for child care centers, as well as the expected increased number of middle-class families who will receive subsidies for child care, as well as universal free preschool, should the Build Back Better plan pass as it stands. 

 Prerna Richards is the founder and CEO of Together We Grow, an early childhood organization providing professional development, coaching and consulting for parents, teachers and administrators. She's a coach and early childhood educational consultant.  Her desire to make a difference in the lives of children has shaped her life and her career. When she came to the United States, she had a degree in interior design. But when her daughter started preschool, she became a teacher and realized this was her passion and her calling in life.Since then, one of her focuses is helping educators understand the importance of brain development in children and how to nurture positive growth.  Our brains are almost entirely wired by the time we turn 5, and during those years, the foundation is laid for our entire lives.  In this podcast, Prerna talks about her life and her work with children, including the effect of stress, particularly stress caused by the pandemic. 

Nannette Ray was born at the height of the Civil Rights movement in Mississippi. Her mom was a single parent who worked several jobs and died when Nanette was in the ninth grade, which instilled in her the desire to make her mother proud. She went on to earn her MBA, own two Kids ‘R' Kids learning academies and to found and become president of TNR Advisors & Management Consultants, which helps many child care centers with financial decisions and planning.In this podcast, she describes the path that she and her husband took to becoming child care center owners and to helping other owners with the financial aspects of their businesses. A key part of that is looking forward rather than focusing only on the past.She discusses why she opted to open a franchised daycare versus an independent center as well as common mistakes she sees in how new owners operate child care centers, such as not operating with a budget.You can learn more about Nannette and her work to help businesses make data-driven decisions at www.tnraccounting.com!About Nanette: Nannette Ray recently received the Houston Business Journal's Women Who Mean Business award for 2021. As founder and president of TNR Advisors & Management Consultants, Nannette is responsible for measuring, managing and improving overall performance of the organization and day-to-day operations. She has successfully run various companies over the last 16 years and uses this knowledge to successfully perform as managing partner. She runs the business with her husband, Terrence Ray, who is a CPA and the company's vice president. Nannette is a mother of three who holds an undergraduate degree in accounting and information systems from the University of Texas at San Antonio and holds an MBA from St. Mary's University in San Antonio, Texas. Additional Resources:To get more insights on ways to succeed in your child care business, head over to our Resource Center at www.procaresoftware.com/resource-center.Contact Us:Have an idea for a podcast or want to be a guest? Email us at podcast@procaresoftware.com!

Louise Stoney has been in the child care field for well over 35 years and dedicates her work to helping providers put the systems in place to tap into and manage the funds available to them. In this episode, she discusses:The critical role automation plays in providing information that can uncover any funds child care providers are leaving on the tableWhat shared services are, how they work and the benefits they offer to child care businessesHow she works with public policymakers to help them better understand the child care landscape and make the right funding availableThe ways child care management software can transform recordkeeping to  drive better decision-making at every levelThe concept of one-stop-shopping or subsidy management, and how to do itThe three most important things you have to do to run a successful child care business, also called the Iron TriangleAnd so much more! About Louise:Louise Stoney is a true powerhouse in the space – someone who's making waves in  how we collect and analyze child care data to spur positive systemic changes.  Louise is an independent consultant specializing in early care and education (ECE) finance and policy, and Co-Founder of both Opportunities Exchange and the Alliance for Early Childhood Finance. Louise has worked with state and local governments, foundations, ECE providers, industry intermediaries, research and advocacy groups in over 40 states. Public and private organizations have sought Louise's expertise to help craft new finance and policy options as well as write issue briefs on challenging topics. She has helped model ECE program costs, revise subsidy policy and rate-setting strategies, re-visit QRIS standards and procedures, craft new approaches to contracting and voucher management, and more. Louise holds a master's degree in social work from the State University of New York at Stony Brook.You can learn more about Louise and her work at  www.oppex.orgAdditional Resources:To get more insights on ways to succeed in your child care business, head over to our Resource Center at https://www.procaresoftware.com/resource-center/Contact Us:Have an idea for a podcast or want to be a guest? Email us atpodcast@procaresoftware.com!  

This episode is pure joy as we get to talk with Emma Tempest, an internationally-known play coach who helps early childhood professionals incorporate play into their programming in a meaningful and often transformational way.In this uplifting chat, Emma shares:Why play is critical for child development – and adults too!How adults can misinterpret play for bad behavior. How the traditional way to leverage play – often limited to a reward for a child who does their schoolwork or behaves well – is a backwards way to look at it.  The detrimental effects of removing play from a child's education.How adults can get in touch with their inner child.The importance of a mindset shift toward curiosity to embrace play in all its forms.Why there's no such thing as “unstructured play.”The five things adults can do to best support children's play.And so much more! About Emma:Emma Tempest is a Play Coach. How cool is that? She develops training and coaching for educators and families around how children learn through the power of play, and how to use play as a tool for building a strong foundation of wellbeing. But that's not all – Emma also helps adults through play. Her belief is that play joins everybody together – from all ages, races, nationalities and cultures. Originally from England, Emma holds a bachelor's degree in early childhood education from Leeds Metropolitan University. She now resides in New Jersey, but spreads her teachings far and wide, because, frankly, we ALL need this in our lives. You can find Emma in the following places:Website: https://makeyourownrainbows.com/Facebook: https://www.facebook.com/theplaycoachInstagram: https://www.instagram.com/the_play_coach/ Additional Resources:To get more insights on ways to succeed in your child care business, head over to our Resource Center at https://www.procaresoftware.com/resource-center/. Contact Us: Have an idea for a podcast or want to be a guest? Email us at podcast@procaresoftware.com.    

André Amoor is one of the most traveled of any of the guests we've had on the show. In this episode, he tells us about his incredible teaching adventures overseas, including in war zones in the Middle East. His extensive experience running international schools and navigating cultural/political challenges has given him a strong foundation in helping shape extended learning opportunities for the Denver Public School District. In our discussion, Andre talks about: How he's working to integrate the continuous and cohesive education philosophies he witnessed overseas into the DPS extended learning curriculum. How after school programming shouldn't be considered separate from the regular school day, but rather an extension of it. The difference between after school programming and child care. How he works with his team to provide opportunities that satisfy the needs of a diverse community.The ways he and his team work to secure funding to ensure his programming is accessible to all students/families. The challenge of staffing all of his sites and the apprenticeship program he's developed to create a pipeline of candidates. Navigating the challenges of COVID-19.And so much more! About Andre:André Amoor is Senior Manager of Extended Learning & Community Schools for Denver Public Schools. He's an incredible advocate for creating engaging learning experiences for thousands of ECE through high school students. In his role, he is instrumental in aligning the district's objectives to his programming and ensuring measurable results. He oversees teams of high-performing HR, IT, Program Quality, Client Services, Community Partners and Strategic Initiatives managers. He also oversees the recruiting/retention initiatives for 400 employees district-wide. He's a trainer, mentor, culture and equity champion, and data-driven leader who has leveraged his international education background to effect meaningful, positive change across the district's programs. Additional Resources:To get more insights on ways to succeed in your child care business, head over to our Resource Center at https://www.procaresoftware.com/resource-center/. Contact Us: Have an idea for a podcast or want to be a guest? Email us at podcast@procaresoftware.com.    

Mike Hook joins us for this episode of the Child Care Business Podcast. As the VP of Sales for ChildcareCRM, Mike sees first-hand the issues child care owners/directors encounter when connecting with parents and building their enrollments. And he has a lot of great tips on how to tackle those issues. In our discussion, Mike covers a variety of strategies and tips, including: How to go beyond advertising your openings via physical signageHow to best capture parent informationHow to keep parents enticed while they're on your waitlist through fun, informative and regular communicationHow automation can help alleviate issues with consistent communication when you're buried in the other tasks required to run your centerThe importance of proactivity in nurturing strong parent relationshipsHow to classify families to ensure you're meeting them at the right point in their buying journeyAbout Mike:Mike Hook is the VP of Sales for ChildcareCRM, and his passion is to help grow and empower child care centers seeking to boost their enrollment. He sees firsthand the challenges that centers encounter when looking to grow their businesses, and has a ton of great advice to share. You can connect with Mike by visiting his website: https://www.childcarecrm.com/ or by emailing him at mhook@childcarecrm.com.  Additional Resources: For more tips from ChildcareCRM on waitlist management, visit https://bit.ly/3BhjSov. To get more insights on ways to succeed in your child care business, head over to our Resource Center at https://www.procaresoftware.com/resource-center/. Contact Us: Have an idea for a podcast or want to be a guest? Email us at podcast@procaresoftware.com.    

In this episode, we chat with Paula Polito, owner of Beary Cherry Tree in New Orleans. From humble beginnings 45 years ago to a four-building, 16-classroom operation, Beary Cherry Tree is a thriving business that boasts a four-star rating, low turnover and low ratios. However, the journey hasn't been an easy one. From navigating the loss of her house and severe building damage during Hurricane Katrina to a once-in-a-lifetime pandemic, Paula has seen it all. But her resilient spirit, business acumen and focus on culture have helped her weather the storm (pun intended). Topics we talk about with Paula include:How she hires and retains teachers through culture-building, caring leadership, professional development, lower ratios and a strong focus on mental health.Strategies for communicating with parents and staff in a transparent and compassionate way.Her approach to the latest COVID outbreaks.How she's implemented a structure that allows for her to spend more time doing work outside the center, such as child care advocacy and earning her PhD.Paula's storied background, including spending six years as a New Orleans Saints cheerleader as well as a stint on the show “Fear Factor.” About Paula:Paula is owner of Beary Cherry Tree in New Orleans. Beary Cherry Tree is a family-owned and operated day care center that is 45 years old and spans three generations. They have grown from 1,000 square feet in 1976 to what is one of the largest in the area.Paula's center has a four-star rating from Louisiana's Quality Start Program and is a 5210 Partner, which means her center is all about kids health, providing 5 or more fruits/vegetables, 2 hours or less of recreational screen time, 1 hour or more of physical activity and 0 soda or sweetened drinks. Paula is currently getting her doctorate in Urban Studies/Affairs from the University of New Orleans and has a number of certifications, including: Pathways Level 3 trainerMTP Credentialed CoachMMCI TrainerCLASS TTT (Train the Trainer)CLASS Reliable (Infant/Toddler / PreK)She's also the Department of Education Advisory Board Chair.You can connect with Paula by visiting her website: https://www.bearycherrytree.com/ or by emailing her at paulampolito@gmail.com. Additional Resources: To get more insights on ways to succeed in your child care business, head over to our Resource Center at https://www.procaresoftware.com/resource-center/. Contact Us: Have an idea for a podcast or want to be a guest? Email us at podcast@procaresoftware.com.    

Child care is full of inspiring stories, and LaFarris Risby is no exception. A mother at just 15 and married to an abusive husband, LaFarris knew she needed to make a change. In this episode, you'll hear LaFarris' amazing story about how, with just $50 to her name and two children, she left her abuser, went back to school and started an in-home child care business – a business that grew to be the largest African American child care center in Junction City, KS. Today, LaFarris is the CEO of her own consultancy company and has written a book about her incredible journey called Dare to Dream. Highlights from our conversation with LaFarris include:  The turning point when she decided to completely change the trajectory of her life. How she purchased her first property and overcame a massive sewage issue the very first day her center opened – with very little money on hand. The ways her faith has helped her traverse even the toughest circumstances.When she fired her son from the center for not coming to work on time, and the lesson he learned to now become the CEO of her business.How she discovered hidden talents in herself, and how she helps tease those out of the clients she works with. Her plans to build a safe haven for domestic violence survivors.About LaFarris:LaFarris Risby is a CEO, award-winning business strategist, author, international speaker, radio personality, child care & parenting expert, executive coach and community leader. She is the founder of the largest African American child care center in Junction City, KS and has more than 25 years of experience in early childhood education and family support. Currently, LaFarris is the CEO of LaFarris Inc., a consultancy company where she fills the role of business strategist by helping a growing number of clients overcome their challenges in finding direction, purpose and success in life and business. A testament to her business acumen, she was recently selected as Top Business Strategist of the Year for 2021 by the International Association of Top Professionals.Before LaFarris embarked on her career path, she earned her Associates of Arts in Early Childhood Education and then her Bachelor of Science in Human Services. As a Certified Family Life Educator (CFLE) for the National Council of Family Relations, LaFarris provides education, social and emotional, and cognitive support for both her students and parents. She's also the author of Dare to Dream, where she tells the inspirational and transparent account of her personal and professional life. You can connect with LaFarris by visiting her website: www.lafarris.com. Additional Resources: To get more insights on ways to succeed in your child care business, head over to our Resource Center at https://www.procaresoftware.com/resource-center/. Contact Us: Have an idea for a podcast or want to be a guest? Email us at podcast@procaresoftware.com.    

In this episode, we talk with Kathy Ligon, a titan in the child care space. She's someone who has not only taken the child care real estate industry by storm, but also has become a sought-after resource and source of inspiration for child care business owners and operators looking to think more strategically and grow their operations.At the helm of HINGE Brokers for more than 17 years, Kathy has amassed a wealth of knowledge that addresses the gamut of child care business issues. In this chat, you'll hear about:How Kathy works with child care business owners to purchase new locations or exit their businesses successfully. Kathy's child care financial model for success – something she's been perfecting for 25 years.A preview of Kathy's new app called Framework, which will assess a center's total financial health and provide guidance on how to improve it. Current trends Kathy's seeing in the child care space, including more government funding.The upcoming SHIFT Childcare Leaders Conference, an inspirational and informative event aimed at giving owners and operators clear strategies they can use to grow their businesses. About Kathy:Trained as a public accountant, Kathy has a unique 30+ year background in educational operations. Early on, she was named Financial Director for a growing educational organization and subsequently moved to COO, directing growth management and helping the company multiply from five to 125 sites operating in several different states. During this time, she gained a wealth of knowledge in growth strategy, target selection, pricing and negotiation, cultural analysis and post-closing integration tactics.In 2003, Kathy started her own early education brokerage firm—called HINGE Brokers, providing support to the private early education sector by developing price analyses, negotiating strategies and matching buyers with sellers. Her important work has led to the successful transactions of more than 250 early education business.If you want to learn more about Kathy's incredible work, including her annual SHIFT Conference, check out the following links:  Website: https://www.hingebrokers.com/SHIFT Conference: https://www.hingebrokers.com/shift-conferenceAdditional Resources: To get more insights on ways to succeed in your child care business, head over to our Resource Center at https://www.procaresoftware.com/resource-center/. Contact Us: Have an idea for a podcast or want to be a guest? Email us at podcast@procaresoftware.com.   

In this episode, we talk with Evelyn Knight, known in the industry as the Childcare Business Coach. Evelyn gives us a deep dive into her journey, from having an eviction notice on her door and navigating a neurological disease to growing her business and bringing in seven figures a year. With the help of a coach, Evelyn was able to turn around her failing child care business and is now a coach herself. Aside from money issues, Evelyn sees many clients coming in for help with time management and staffing. In this podcast, she provides her process for addressing all three, including some practical takeaways:How to do a time map and identify key time-wastersHow to put a monetary value to each hour of your day to determine what you spend time on and what you pay someone else to doThe importance of identifying the difference in the world your center is making to give staff a purpose – and selling that visionHow to create an effective onboarding processAbout Evelyn:Evelyn is known in the industry as the Childcare Business Coach and is the founder of Child Care Business Professionals. Her mission is to empower early child care education professionals in reaching their full potential by providing educational services that promote quality standards, professionalism and business proficiency.Evelyn has degrees in Early Childhood Education and Psychology, and has spent more than 25 years working in the early childhood space. Having owned three successful child care centers, Evelyn uses her expertise to help other child care providers achieve a level of mastery over their business that delivers the results they want. If you want to connect with Evelyn and hear more of her amazing wisdom, you can find her in the following places:Website: https://www.childcarebusinessprofessionals.com/Podcast: https://www.childcarebusinessprofessionals.com/podcasts/Facebook: https://www.facebook.com/groups/childcarebusinesscoach/YouTube: https://www.youtube.com/channel/UCxQYj5kLhBFtI0NTly3m77Q  Additional Resources: To get more insights on ways to succeed in your child care business, head over to our Resource Center at https://www.procaresoftware.com/resource-center/. Contact Us: Have an idea for a podcast or want to be a guest? Email us at podcast@procaresoftware.com.