The Virtual Chapter

In today's world, where tech seems to change every week, how do you build systems that last? In this episode, we're diving into why platform-agnostic systems are key to sustainable business growth. You don't need to be at the mercy of the latest shiny tool—what you need is a set of systems that work for your business, not the other way around.We'll cover:• What are platform-agnostic systems? Why focusing on systems that aren't tied to specific tech is crucial for future-proofing your business.• Why systems are more important than tech: Why a business foundation built on solid workflows and processes will always outlast any tech trend.• How to build flexible, scalable systems that won't break when you decide to switch tools or when a platform you rely on disappears.• The power of simplicity: Why the best systems aren't the most complicated ones—they're the ones that fit your business needs and can evolve with you.• Examples of platform-agnostic systems you can implement now, no matter what tools you use (or plan to use).• A step-by-step guide to creating systems that scale with you—even when the tech landscape changes.Loved this episode? Don't miss out!

Still feeling like ChatGPT is more work than it's worth? You're probably missing a few key tweaks that could save you hours - literally.In this episode, I'm sharing five small but mighty adjustments you can make to your ChatGPT account today to get better, faster, and more accurate results - without constant rewriting or frustration.We'll cover:The setting that instantly makes ChatGPT sound how you want with every new chatHow to stop wasting time with outdated memoryA simple way to organise your chats for better resultsThe prompt structure that makes AI 10x more helpfulWhy you should never start a chat from scratch again (and what to do instead)Whether you're using ChatGPT for content, operations, or just trying to save time in your day-to-day - these five tweaks will level up your entire workflow.Timestamps0:00 – Why ChatGPT still feels like a lot of work for some people2:30 – Tweak #1: Use the customisation feature to define your goals and ChatGPT account personality5:00 – Tweak #2: Keep memory clean and updated for better results8:30 – Tweak #3: Organise your chats to avoid confusion and speed up workflows12:05 – Tweak #4: Use role-based prompts to get sharper, more specific answers14:45 – Tweak #5: Save your best prompts as templates - no need to start from scratchLoved this episode? Don't miss out!

AI is changing the coaching industry right now - and if you're not paying attention, you're already behind.In this episode, we're diving into:Why AI isn't replacing great coaches - but it is exposing those who lack depthThe biggest shift happening in coaching and why clients are using AI for instant answersHow ChatGPT is making surface-level coaching irrelevantThe key differentiator between coaches who thrive in the AI era and those who get replacedHow to use AI to improve your coaching, refine your frameworks, and stand out in a crowded marketThe rise of AI-powered offers (and why you'll start seeing them everywhere)AI isn't just something “techy” business owners need to worry about - if you're a coach, this shift directly affects your business. But here's the good news: the ones who lean in, adapt, and use AI strategically are about to have a serious advantage.Let's talk about how to be one of them.Timestamps0:00 – AI isn't replacing coaches, but it is exposing those who lack depth1:30 – How clients are already using AI instead of coaches (and why that matters)3:45 – The difference between good coaches vs. great coaches in an AI-driven world7:10 – The #1 question every coach needs to ask themselves right now10:00 – How I use AI to get better at coaching (and how you can too)12:45 – Why personal IP, frameworks, and unique methodology will set you apart15:30 – The rise of AI-powered offers and what that means for the industry18:00 – The coaches who will get left behind (and how to make sure you're not one of them)20:45 – The simple shifts to start using AI with your coaching—not against itLoved this episode? Don't miss out!

If you've ever felt like your content is scattered across a million notes, Google Docs, and random bursts of inspiration, this episode is for you.I'm sitting down with my client & friend Mia Poklepovich, founder of The Freedom Therapist and OT Inspire Australia, to talk about how she went from posting on the fly and scrambling for content ideas to running a smooth, flexible, and actually fun content system inside Notion.In this episode, we break down:The mindset shift Mia had to make to stop resisting systemsWhy a content system doesn't have to kill creativity (in fact, it does the opposite)How Notion became her home base for content, launches, and podcast planningThe surprising ways systems have reduced stress and helped her show up moreHow you can get started with The Content Anthology, the exact system we built for MiaWhether you're a therapist, coach, or creative drowning in content ideas but struggling to stay consistent, this episode will show you how to turn chaos into clarity—without losing flexibility.Download The Content Anthology here: https://shop.thevirtualchapter.co/contentTimestamps0:00 – Meet Mia: Therapist, business coach, and the queen of past content chaos2:40 – Pre-Notion content planning: Notes app chaos and Google Doc graveyards5:30 – The surprising mindset shift that made systems actually work for her7:45 – Where people get stuck thinking systems = no flexibility9:50 – How Notion gave her more time, creativity, and control over her content12:30 – Why your content system has to fit you—not the other way around15:00 – The difference between feeling “behind” vs. feeling held by a system18:55 – Business owners, moms, and therapists: Why you need a system to stop holding everything in your brain21:45 – If Notion disappeared tomorrow, what would Mia do? (Spoiler: Panic)24:30 – The reality of balancing launches, client work, and content (without burning out)27:45 – What's next for Mia? AI, video, and expanding her systems29:50 – Want the exact content system Mia uses?Loved this episode? Don't miss out!

Most people are still using AI like it's 2023 - throwing in prompts, hoping for magic, getting frustrated, and giving up. If that's you, that's why you're stuck.AI isn't just a tool. It's not glorified Google. It should be a strategic business partner that works with you. If you're not using it that way yet, you're leaving money and momentum on the table.In this episode, I break down:The biggest mistakes people make when using ChatGPT (and why it's failing them)How to train your AI like a team member instead of treating it like a vending machineWhy personality and memory settings matter for getting actual useful responsesHow I'm using AI in 2025 - beyond content - to make better decisions, optimise my operations, and even improve my coachingIf you're still stuck in prompt regurgitation mode, you're already falling behind. It's time to fix that.Timestamps0:00 – The AI mistake that's keeping you stuck1:30 – Are you treating ChatGPT like a booty call? (Here's why that's a problem)3:00 – AI is not a search engine. Stop using it like one4:30 – How to train ChatGPT like a CEO, not an amateur7:00 – Why feedback and iteration are the key to better responses8:30 – Humanising your AI: how to give it a personality and voice10:00 – How I'm actually using AI in 2025 (and how you should be, too)12:30 – AI for strategic thinking: How to make it challenge you14:00 – Using AI for business efficiency, automation, and workflow mapping16:00 – Data, insights, and feeding AI the right information18:30 – How AI can make you a better coach (without replacing you)21:00 – The one thing you must check in your ChatGPT settings todayLoved this episode? Don't miss out!

Coming in hot for 2025 with a little tough love - if you've ever thought, “Systems just don't work for me”, hate to break it to you, babe, but it might not be the system… it might be you.

Got thoughts? Share them with us here!In this episode, I'm going to share how I recommend navigating the evolving landscape of content creation as we head into 2025. With the online world changing faster than ever, having a robust content system is crucial for standing out and driving business growth. Here's how you can develop a strategy that not only supports your financial goals but also aligns with your personal values and business vision.We'll discuss:Conducting a Content System Audit: Learn how to evaluate your existing content strategy, identifying what's working and where the opportunities lie. This foundational step ensures you're leveraging successful elements while addressing areas for improvement.Setting Intentional Content Goals: Understand the importance of goal-setting for both platform growth and audience conversion. Discover how to align these goals with trackable metrics to ensure you're on the right path.Defining Platform Visions: Dive into creating a strategic purpose behind each platform you're present on. We'll explore how to make your content compelling and relevant, ensuring it resonates with your audience and keeps them coming back for more.Planning and Scheduling Content: Adopt effective planning techniques, whether you prefer monthly overviews or weekly batch creation. Find out how blocking time in your schedule can streamline your process and prevent overwhelm.Utilising AI with Integrity: AI will play a big role in content systems going forward, but preserving your unique voice is key. Explore ethical ways to integrate AI that enhance creativity and efficiency without compromising your brand's authenticity.Implementing these strategies will position you as a leader in your industry, allowing your business to thrive amidst a sea of online content. By building systems that support ease and intentionality, you can simplify operations, amplify growth, and enjoy more freedom as an entrepreneur.Grab your copy of The Content Anthology now shop.thevirtualchapter.co/content Loved this episode? Don't miss out!

Got thoughts? Share them with us here!In this episode of Effortless Online Systems, we're talking all things Notion and why it's become a must-have tool for many online business owners. Whether you're looking to streamline content creation, centralise business information, or improve client collaboration, Notion might be the game-changer you need for 2025. Discover how Notion fits into your tech stack, the problems it solves, and how to decide if it's the right tool for your business.What You'll Learn in This Episode:What Notion is and why it's gaining traction among business owners.The top ways Notion can transform your business workflows:Centralising information for better team and client collaboration.Streamlining content creation with flexible planning tools.Managing one-to-one client interactions efficiently.The pros and cons of using Notion, including the learning curve and practical use cases.How to determine if Notion solves a specific problem in your business.Key Takeaways:Centralise Your Business: Use Notion as a hub for SOPs, brand strategies, and team collaboration.Streamline Content Creation: Plan, organise, and execute omnipresent content strategies with ease.Collaborate Effectively: Leverage Notion's interactive features to share notes and gather feedback from clients or team members.Free vs Paid: Notion's free plan is highly robust and sufficient for most small businesses.Notion Use Cases Mentioned:Creating a content calendar to streamline multi-channel strategies.Developing SOP libraries for seamless team onboarding.Enhancing one-to-one coaching experiences with personalised client portals.Loved this episode? Don't miss out!

Got thoughts? Share them with us here!In this episode of Effortless Online Systems, we're diving into the world of genuinely free tools that can empower your business to scale efficiently and effectively - without breaking the bank. We'll explore the free tools I use and love:Google Looker Studio: An advanced data visualisation tool that integrates seamlessly with your Google accounts. Discover how you can keep real-time tabs on your business performance and effortlessly identify trends that guide strategic decisions.Notion: Not just a project management hub, but a visual and collaborative canvas for all your business data. Learn how to use this platform for content planning, creative writing, and more, without reaching for your wallet.AI-powered Large Language Models like ChatGPT and Claude: Whether it's generating ideas, composing emails, or simplifying coding tasks, these tools can dramatically reduce your workload. Uncover why AI is becoming an indispensable part of modern business strategies.Toggl: Understand exactly where your time goes, which is crucial for both productivity and profitability. Find out how tracking your time can reveal opportunities for efficiency and delegation.Fathom: Say goodbye to the stress of note-taking in meetings. This AI-powered app summarises and transcribes meetings in real-time, freeing you to focus on the conversation at hand.These tools align perfectly with our mission to prioritise human-centred systems supported by cutting-edge technology. Designed to infuse fun into your business operations while reducing tech overwhelm, they are ideal for women entrepreneurs ready to scale their businesses without sacrificing their personal or creative goals.Join us in adopting these innovative tools to harness simplicity and inclusivity in your business. If you're already using them or planning to give them a try, drop by Instagram @thevirtualchapter and share your experiences. And if you found this episode helpful, don't forget to rate and review us on your favourite podcast platform to help us spread this empowering knowledge to more women entrepreneurs.Step into 2025 equipped and ready to lead, with technology as your ally and creativity as your guide.Loved this episode? Don't miss out!

Got thoughts? Share them with us here!In today's episode, we're thrilled to have Yosra Musa from Small Seed Consulting join us to delve into the nuanced world of strategic planning for small businesses.Yosra shares her expertise on the underestimated importance of strategy in businesses of all sizes, highlighting the distinct challenges faced by small business owners who wear many hats. We discuss the pivotal role of KPIs, the benefits of business retrospectives, and the concept of capacity and growth. Yosra also provides practical advice on adopting a CEO mindset, and preparing for the upcoming year with effective strategic planning. We all spoke about:Creating your own KPIs for implementationThe value of past insightsThe hidden costs in your dataPlanning your capacity for growthWorking with your team effectively and efficientlyAnd so much more! You'll want a pen and paper, there's a lot of gold in this episode.Connect with Yosra:Free 45 minute strategy audithttps://www.instagram.com/strategywithyosra/Loved this episode? Don't miss out!

Got thoughts? Share them with us here!Get the Summer Operating System here!In this episode of Effortless Online Systems, we're diving deep into one of the most overlooked areas of business growth: operational readiness. Many business owners dream of scaling, but not every business is truly ready for it. Without the right systems in place, scaling too quickly can lead to burnout, overwhelm, and operational chaos that puts your business stability at risk.Today, we're exploring the four operational red flags that signal your business may not be ready to scale just yet. If you've been dreaming of that next level but keep finding yourself stretched too thin, this episode is for you. Together, we'll identify common pitfalls, share actionable insights, and uncover the foundational changes that can set your business up for sustainable growth.What You'll Learn in This Episode:The Top 4 Red Flags That Signal Scaling Isn't the Next Step: From scattered systems to over-reliance on your own time, we break down the biggest indicators that your business foundation needs attention.How to Avoid Common Scaling Pitfalls: Tips for avoiding the missteps that often derail scaling efforts—and how to pivot effectively if you're already there.Practical Steps to Strengthen Your Operations: Actionable strategies to create more robust processes, streamline team roles, and use automation to free up time.Why Sustainable Growth Begins with Operational Stability: We'll talk about why true growth isn't about more work or more clients—it's about setting up a business that's designed to thrive.Loved this episode? Don't miss out!

Got thoughts? Share them with us here!Balancing relaxation and revenue during vacation season doesn't mean choosing one over the other. In this episode I'm sharing my exact planning process so that you can have a profitable AND restful summer.We'll discuss:Defining what your summer vacation looks like and align it with both tangible (like revenue) and intangible (experiences) goals. Determining revenue needs and outline your marketing strategy to keep business momentum even when you take a break. This might involve batch content creation or setting evergreen sales processes that work for you while you're away.How to distinguish between tasks that drive results and those that can be delegated or automated. Focus on what truly matters and let go of the rest.Planning in advance doesn't just take stress off your plate; it empowers you to enjoy a well-deserved break while your business continues to thrive. Get your Summer Operating System here: https://shop.thevirtualchapter.co/sosLoved this episode? Don't miss out!

Got thoughts? Share them with us here!Today we're going a little off-script from my usual content with a fun summer themed guided visualisation.Today's episode is designed to help you envision what your ideal, balanced and profitable summer season can look like, so that you can turn that vision into an action plan!You'll get my audio guided visualisation, but listen to the end of the episode for my ChatGPT prompts too so you can use the magic of AI to create an incredibly descriptive story you can come back to again and again.Loved this episode? Don't miss out!

Got thoughts? Share them with us here!Ally Anderson is a data backed marketing consultant who works with entrepreneurs to ensure that when it comes to their marketing, they're putting their time, energy and money in the right places. I know data isn't always the sexiest thing to talk about, but we really broke it down in this episode. Ally was so amazing at making it so easy to understand why the data is important and what metrics you can start tracking in your business right now. She has worked with clients to double their conversion rates, improve the profitability of their marketing, and increase their customer lifetime value. All things that mean more money in your pocket and let's face it, we are here for that. So if you're wondering how to use the data you already have in your business to make really great decisions, and also what data you should start tracking to know what's working and where to spend your time and money, this episode is for you. Connect with AllyVisit her websiteSubscriber to her newsletterFollow on InstagramLoved this episode? Don't miss out!

Got thoughts? Share them with us here!If you're anything like me, spring and summer are the seasons of ideas and innovation in your business. But what do you do with all these random ideas and screenshots of inspo taking over your phone.Introducing, your Idea Management System - aka the Idea Library.In this Build It Episode you can listen alongside me as you set up your own Idea Management System in a simple but effective way so you never miss an idea or forget why you saved that snap for inspiration!Loved this episode? Don't miss out!

Got thoughts? Share them with us here!It's a familiar tale right - business owner quits 9-5 to work 7-10 instead?Maybe it's not quite that dramatic for you, but you still feel like you're always 'on', don't remember the last time you took a holiday, and even when you do, it feels like you're always one step behind a to-do list that just doesn't stop.I've been there too.So in today's episode, I'm breaking down:The telltale signs you've become your own worst bossHow to turn the ship around3 key systems to help you work less and do MORE, without being tied to your laptop.Ready? Let's dive inLoved this episode? Don't miss out!

Got thoughts? Share them with us here!Want to enjoy a stress-free summer while your business keeps running smoothly? In this episode, I'm sharing some of my go-to tech tools that make it easy to automate, organise, and manage your business. Whether it's project management, social media scheduling, or client communication, these tools are perfect for staying balanced and productive all summer long. Here's what we'll cover in this episode:The best project management tool to keep your tasks on track while you're on vacation.How to schedule your social media posts ahead of time so you can stay consistent without the hassle.An email marketing tool that automates your campaigns, letting you nurture your audience effortlessly.A client communication platform that keeps everyone in the loop and on the same page.How to handle payments and invoicing without stress, keeping your cash flow steady.(Some of the links and resources shared below are affiliate links, which means we receive a commission or incentive, at no additional cost to you!)AsanaLaterConvertKitSlackDubsadoThrivecartLoved this episode? Don't miss out!

Got thoughts? Share them with us here!Think summer means a slowdown for your business? Think again! In this episode, we're busting the myth of the summer slump and showing you how to turn the “slow” season into a time of growth and profit. I'll be sharing strategies like automated marketing campaigns and summer-themed promotions that will keep your business thriving, even while you're enjoying some downtime. Plus, I'll introduce you to the Summer Operating System (SOS) – your essential tool for making this summer both profitable and stress-free.Here's what you'll learn in this episode:Why the summer slump is just a myth and how you can avoid it.How to set up automated marketing campaigns that keep working while you take a break.Tips for creating summer-themed promotions and content that really connect with your audience.How to plan ahead for a summer that's fun and profitable.Loved this episode? Don't miss out!

Got thoughts? Share them with us here!Thinking about taking some time off this holiday season without worrying about your business falling apart? In this episode, we're talking about how to create an out-of-office workflow that keeps things running smoothly while you're enjoying your break. Whether you're flying solo or working with a small team, these practical tips will help you streamline your tasks, automate key processes, and make sure nothing gets missed.We'll chat about setting clear goals, batching tasks, automating your day-to-day operations, and planning for an easy return. It's all about making sure you can truly enjoy your time off while your business continues to thrive.Here's what we'll cover:Figuring out which tasks need attention while you're away.How batching content and communications can lighten your daily load.Simple automation tricks to keep things running smoothly without you constantly checking in.Using scheduling tools to manage your calendar and client appointments while you're out.Tips for easing back into work with a smooth transition plan.Loved this episode? Don't miss out!

Got thoughts? Share them with us here!Let's talk about Thrivecart. It's my go-to checkout recommendation for those running a course, digital product or coaching based business, and so today I want to share my genuine thoughts about the platform (especially in light of some recent issues) and discuss how to know if it's right for you.Overview of ThriveCart as checkout softwareImpact of recent issues on ThriveCart's reputationPayment plan design and flexibilityThe ability to build out funnels, order bumps, upsells, and downsells within ThriveCartAdvantages of the all-in-one checkout experiencePotential cost-saving benefits of the lifetime subscription modelOverview of additional features such as coupons, integrations, and the ThriveCart Learn platformMy personal experience and recommendation of ThriveCart for businesses offering courses, memberships, subscriptions, and mastermindsCheck out Thrivecart here (*affiliate link)Loved this episode? Don't miss out!

Got thoughts? Share them with us here!In today's episode I walk you through creating systems for feedback and testimonials inside your programs and services. We all know how supportive having client testimonials is to our marketing, but getting feedback is also a crucial step to improving your programs and helping your clients get results!You'll learn:The relationship between feedback and testimonialsThe structures and templates you need in a feedback systemWhen and how to ask your clients for feedback and testimonialsHow to use your data and insights to improve your program delivery, client outcomes and retention.Let's dive in!Loved this episode? Don't miss out!

Got thoughts? Share them with us here!Let's build a client birthday process! In today's episode, I'm going to walk you through creating a process to celebrate your clients (and team) on their birthdays! This is a fun, easy process to put in place to help create more engagement and loyalty with your clients.Make sure you open up a Google Doc and we'll get started!You'll learn:Why I love creating processes around client or team birthdaysWhen and how to capture birthday informationWhere to store your client birthdays for easy accessHow to create joy and value for your clients, even if you're using automation!I can't wait to build this with you!Loved this episode? Don't miss out!

Got thoughts? Share them with us here!Today's guest is Yuval Ackerman, an ethical email strategist and consultant who helps B corps and personal brands turn their subscribers into their biggest F.A.N.s.She's also a food lover (especially pasta) and a full-time nomad on a mission to find a place to call home.In this episode we spoke about:The importance of being curious about your audience and subscribersUsing audience insights to create bespoke email strategiesRedefining email marketing best practices & adapting to change in the industryHow to nurture long term trust and loyalty in your audienceConnect with Yuval:Follow her on ThreadsFollower her on LinkedInJoin her mailing list, where she helps you turn subscribers into your biggest F.A.N.s: https://www.ethicalemails.co/subscribeLoved this episode? Don't miss out!

Got thoughts? Share them with us here!Let's talk about Slack baby

Got thoughts? Share them with us here!In today's episode I walk you through a post-launch debrief so you can know why it's important, what to include, and how to use your debrief to launch better next time!You'll learn:When, how and why to do a post-launch debriefThe types of information to gather for a full picture view of your launchHow to turn data into actionable insights so you can make improvements now and in the future.Let's dive in!Loved this episode? Don't miss out!

Got thoughts? Share them with us here!Let's build your lead tracker together! In today's episode, I'm going to walk you through setting up your own personalised lead tracker so you can find and nurture the leads in your business.So make sure you're in front of your computer for this one!You'll learn:The importance of lead tracking and why this is such an underrated tool in business.The types of information to add to your lead tracker and where to find it.The tech and tools I recommend and exactly how I set it upHow to add automation to your tracker to make your follow up even easier.I can't wait to build this with you!Want to grab our Airtable Lead & Sales Tracker? https://thevirtualchapter.co/leadsLoved this episode? Don't miss out!

Got thoughts? Share them with us here!Today's guest is Natalie Koussa, a Podcast Tour Strategist and Message Mixologist who helps coaches and online entrepreneurs turn their message into a movement by speaking on podcasts. She's the founder of The Speakeasy (a group programme for best kept secret entrepreneurs ready to grow their industry leadership by speaking on podcasts) and Podcast Tour Tonic (a done for you service for coaches and online entrepreneurs who want to go on a brand and business-growing Podcast Tour, without sending a single pitch).In this episode we spoke about:The value and purpose of a podcast tourHow to position yourself and craft a thoughtful pitch that gets you bookedThe system to create and organise your own podcast tour. Want our Airtable Podcast Planning Template? Get it now at https://thevirtualchapter.co/podcastingConnect with Natalie:Download Natalie's FREE Private Podcast "Pod Damn":  A free private podcast to help you turn your message into a movement, with a "so good it shakes up your industry" Podcast Tour. www.nataliekoussa.com/visibleLoved this episode? Don't miss out!

Got thoughts? Share them with us here!In today's episode, I want to talk you through the process, what led to our decision around changing our Email Marketing Provider (ESP), what my recommendations are now, and the importance of having the right tools in your business that work for you and the way you need them to work for the business.You'll learn:Why we're changing email platformsMy criteria for choosing any tech tool for your businessMy email marketing service recommendationsWant to join our mailing list and snag 20% off your first order at the same time? Simply head to https://vault.thevirtualchapter.co/ to sign up!Loved this episode? Don't miss out!

Got thoughts? Share them with us here!In today's episode, we'll be discussing the powerful data you need to capture to boost your sales this year. But, don't worry, we're not delving into the usual numbers and percentages. Instead, we'll be focusing on the qualitative, voice of customer data that will help you create irresistible offers tailored to your audience's exact needs.You'll learn:How to ask the right questions at the right timeThe 4 key places to capture invaluable lead data5 impactful ways to use this data to drive sales and revenue. Listen in to master the data your business needs to transform your sales.Want to grab our Airtable Lead & Sales Tracker? https://thevirtualchapter.co/leadsLoved this episode? Don't miss out!

Got thoughts? Share them with us here!Welcome to the Effortless Online Systems podcast! I'm Nivek Harrison, your host, and I'm excited to take you behind the scenes of successful online businesses. As an Online Business Manager, Systems Strategist, and Agency Owner, I'll be sharing my insights on the best systems, tech, and processes that keep online businesses running smoothly.We'll chat about everything from automation and AI to project management and paid traffic, covering all the operational details in between. You'll get an insider's look at what really works to streamline your business operations, grow your online presence, and lead your own successful business.Each week, join me as I break down real processes, discuss top tech tools, and share stories from industry experts.Don't miss out – hit subscribe and uncover the simple systems that can help you build a successful and scalable online business.Loved this episode? Don't miss out!

If you're anything like me, you've probably signed up for a BUNCH of technology that maybe you're not using, or isn't serving your business anymore. Well, it's time to clean it all out and become really intentional about your tech stack.Join me as I talk through a simple audit process for your technology:Understanding your current business needs and goalsAssessing your current tech platforms and budgetCreating efficiencies and leveraging integrationsYour action plan for change and improvementsMENTIONED IN THIS EPISODE:Asana: https://asana.com/Episode 18: Could Your Business Survive Being Hacked? with Caitriona Forde. Listen hereLINKSShop the templates: https://vault.thevirtualchapter.co/Hiring a VA or OBM? Let's chat: https://thevirtualchapter.co/bookNeed podcast support? Find out more: https://thevirtualchapter.co/podcasts

Have you found yourself feeling like there's always something that needs to be done? Like you can't switch off, or many just not feeling very efficient in your work?If so, this episode is for you!Join me as I share about my own recent challenges with presence and productivity, and the practices I'm re-committing to in 2024.In this episode I share:The energy and overwhelm of the never-ending to-do listThe pitfalls of multi-tasking and why task bundling is so importantHow to organise and batch your tasks to create efficiencyHow to create a personalised weekly scheduleThe tools I'm using right now to support productivityMENTIONED IN THIS EPISODE:Google Calendar: https://calendar.google.com/Asana: https://asana.com/Reclaim: https://reclaim.ai/My coach, Ellie Swift: https://ellieswift.com/ LINKSShop the templates: https://vault.thevirtualchapter.co/ Hiring a VA or OBM? Let's chat: https://thevirtualchapter.co/bookNeed podcast support? Find out more: https://thevirtualchapter.co/podcasts

Big changes are on the horizon for email marketing, and you don't want to be caught off guard. We're diving into the upcoming updates from Google and Yahoo that will shake up the email marketing world from February 1st, 2023. It's not just about staying out of spam folders; it's about making sure your emails land where they belong - in your subscribers' inboxes!In this episode, we'll talk about:Who is impact by the changes and why NOW is the time to tidy your digital house.SPF, DKIM, and DMARC records - the essential ingredients for email authentication.Find out why regularly cleaning your email list is the key to engaged subscribers who convert.If email marketing is part of your business strategy, you won't want to miss this episode! If this all feels way over your head and you're like, it is a foreign language. We've got you covered. We've set up a done for you service through The Virtual Chapter to get you authenticated. If that is something of interest to you, head over to https://thevirtualchapter.co/email, and we can help you with the setup. Are you ready to hire a team member in 2024?  Book a discovery call and let's discuss how we can support your business growth. Resources Mentioned:Give Good Email by Peta Serras:  https://www.professionalbabe.com/give-good-email/Google Blog: https://blog.google/products/gmail/gmail-security-authentication-spam-protection/ Test your spam score: https://www.mail-tester.com/ Set up Google Postmaster: https://postmaster.google.com/ 

It's that time of year again where you are no doubt setting goals for what is going to happen in the year ahead. For many of us who are running businesses, often those goals include making your first or next hire.But here's the thing - you can't delegate a disorganised business.In this episode, we'll talk about:Signs of a disorganised business The impact and challenges of disorganisation on hiring decisions, team effectiveness and team cultureHow to use your project management and comms tools effectivelyThe role of leadership when transitioning from solopreneur to team leader.Need help getting started in Asana? Check out our templates now: https://vault.thevirtualchapter.co/ Are you ready to hire a team member in 2024?  Book a discovery call and let's discuss how we can support your business growth. 

As we approach the end of the year, it's natural to start thinking about new beginnings and how we can take our businesses to new heights in the coming year. If your vision board for 2024 includes expanding your team, then our latest podcast episode, hiring with Intention: How to Hire with Purpose and Strategy, is a must-listen.In this episode, we cover key steps to get you prepared for hiring in 2024. From setting clear business goals for the year to tracking your time and energy across tasks, to creating a job spec and preparing for the onboarding process - this episode provides valuable guidance to ensure a successful and effective hiring process for your business.

As we wrap up the year, it's the perfect time to reflect on our podcasting journey and start setting the stage for an incredible 2024. Whether you're a seasoned podcaster or just starting out, there are valuable insights and strategies to ensure your podcast thrives in the new year.In this chapter I share behind-the-scenes processes in preparing the podcast for 2024. From diving into data and refining her content creation approach, to the tools and tech that support The Virtual Chapter Podcast. I delve into our approach of batching content, the impact of repurposing, and the importance of setting clear goals for audience growth and engagement. We also discuss the tools and processes that have proven to be instrumental, and the adjustments we're making to optimise The Virtual Chapter podcast for the upcoming year.Whether you're looking to optimise your current podcast management or considering outsourcing your post-production elements, The Virtual Chapter can assist you in taking your podcast to the next level in 2024 find out more at https://form.jotform.com/222208440887054 This episode is a goldmine of insights for any podcaster looking to level up their game and make an impact in the ever-growing audio content space.

As we approach the holiday season, it's the perfect time to ensure that your business is set up for both success and relaxation.In this chapter, I share valuable insights on how to prepare your business for the holiday season and take a well-deserved break, all while keeping your business thriving.We talk about the importance of planning for your time off, setting clear boundaries with clients and team members, and automating tasks to make your break seamless. Planning with purposeAutomation is keyProfitability and mindsetAnd more! To help you organise and streamline your holiday season preparations, I've created a holiday planning bundle. This bundle includes an Asana template board and various task templates and resources to help you feel confident and assured that your business will continue to thrive while you are offline. You can access the holiday planning bundle at thevirtualchapter.co/holiday If you're looking to take your business to the next level in 2024, be sure to tune in to next week's episode, where I will discuss preparing to hire in the upcoming year.

When it comes to building a successful business, marketing is crucial, but it's not the only piece of the puzzle. Solely focusing on marketing efforts can leave gaps in your sales processes and ultimately impact your bottom line. To truly make more money and have a lasting impact, we need to implement systems and structures that support our sales efforts.Lead Generation systemsSales & Purchase systemsClient management & retention systemsAnd more! If you're looking to implement these systems and structures but need some guidance, I invite you to check out The Vault. This newly launched online store offers a range of business templates and resources designed to maximize your operational efficiency. From Asana and Airtable templates to revenue tracking tools, we have everything you need to support your business growth.Head on over to vault.thevirtualchapter.co to explore The Vault and start building a solid foundation for your business's success.

It's been a big year here at The Virtual Chapter and I am so excited to finally be making this announcement.It has been over 12 months in the making, but the doors are officially open to The Vault!This is our brand new online store brought to you by The Virtual Chapter to create coaches and creatives in the online space.The Vault is home to the templates that run the behind the scenes of our business and ones that I have used with clients for years to scale to multi-6 and even 7 figure businesses.Head on over to vault.thevirtualchapter.co where for access to Asana templates, podcast and client management templates, Google Looker Studio Dashboards and more!Come say hi on Instagram - @thevirtualchapterBook a call with us: www.thevirtualchapter.co/book

After what was a very unplanned break from the podcast, and the business, we're back!Now, if you're anything like me and my clients, the change in weather and the fact that there's less than 7 weeks until the end of 2023, you're probably thinking about all the incredible things that you can do in you business and for your clients in 2024.In this episode I am sharing with you the one thing that I want you to do for your business before 2024 (and before you dive head first into the nitty gritty of your planning) so that you're really checking in on the health and scalability of your business.How you leave 2023 is how you will continue int 2024 so this is an important topic around your systems and processes to address now.Come say hi on Instagram - @thevirtualchapterBook a call with us: www.thevirtualchapter.co/bookReady to take the next Step? Check out our podcast support packagesNot sure where to start with outsourcing? Download our free guide to over 70 tasks a VA can do for your coaching business.Find out which systems needs your time and energy: The Scalable Systems Quiz

What tech, software and tools do I recommend?This is by far the most common question I get asked as the CEO of an online business support agency and OBM to some incredible business women.In this episode I'm going to give you the low down on my go to tools for running group programs and masterminds.We'll cover the tools that I recommend all the time for project management, client tracking and content planning, forms, email marketing, landing pages, learning management, client communications and checkout.(The below list contains affiliate links, which means if you choose to purchase, I may receive a small compensation for sharing the software with you. Affiliate links are indicated with an *)Project management - AsanaClient tracking & content planning - Airtable*Forms - JotformEmail marketing - ConvertKitLanding & sales pages - Showit (Get a free month!)*Learning Management - KajabiClient communication - SlackCart & Checkout - Thrivecart*And while these are all tools I LOVE, the tech world is vast and my top tip is to choose the tools that give you the user experience and client experience that suits you, your business and your clients.Over the last 4 years I have worked with the incredible Ellie Swift. I joined her team one week before the launch of her first ever mastermind, and since then we have been refining our processes in these masterminds.And now we want to share it ALL with you!The doors have just opened to The Mastermind Model and this is the only program you need to create, sell and deliver a valuable and scalable mastermind.Head over to ellieswift.com/tvc-mastermind to sign up now!

Can you have too many SOPs?Does more SOPs mean a smoother running operation?This episode is all about answering your questions about Standard Operating Procedures.Now, I LOVE a good SOP. I am a fan, but you can take it too far, and there is a point where too many just makes business even more confusing and overwhelming than it needs to be.Join me in this episode as I talk through:Quantity vs Quality when it comes to SOPs and how to identify the areas in your business that really warrant oneEssential SOPs for your business  and how to prioritise creating SOPs based on your business goals and needsCustomising, maintaining and updating SOPs to support your team and make sure they know which SOPs to followCome say hi on Instagram - @thevirtualchapterBook a call with us: www.thevirtualchapter.co/bookReady to take the next Step? Check out our podcast support packagesNot sure where to start with outsourcing? Download our free guide to over 70 tasks a VA can do for your coaching business.Find out which systems needs your time and energy: The Scalable Systems Quiz

Sometimes when we're creating content, recording podcasts or trying to have our voice heard in the online space we automatically jump to looking to say something controversial or exciting.And yet, if there's anything that I've learnt from working with clients who have scaled their business to 7 figures it's that not everything is controversial, surprising or ground breakingly new.In this episode I'm sharing with you the 5 biggest lessons that I've learnt over the past 7 years in working with 7 figure clients.If you're heading to that 6 or 7 figure of business here's what I've learnt from being BTS in the businesses that make it there so that you can see what is actually important (and honestly, it's not sexy or probably even that surprising).Come say hi on Instagram - @thevirtualchapterBook a call with us: www.thevirtualchapter.co/bookReady to take the next Step? Check out our podcast support packagesNot sure where to start with outsourcing? Download our free guide to over 70 tasks a VA can do for your coaching business.Find out which systems needs your time and energy: The Scalable Systems Quiz

It's time to sharpen your data-driven decision-making skills so you can elevate your business!I know that metrics and data isn't the sexiest part of your business, but let me tell you now, they hold the key to the growth and longevity of your business.In this episode we're talking about the top 3 metrics that every singe business owner should be tracking no matter what stage of your business journey you're on.Combined, your conversion rates, retention rates, and customer satisfaction (CSAT) are the GPS for your business guiding you to greater affordability, efficiency and impact.Come say hi on Instagram - @thevirtualchapterBook a call with us: www.thevirtualchapter.co/bookReady to take the next Step? Check out our podcast support packagesNot sure where to start with outsourcing? Download our free guide to over 70 tasks a VA can do for your coaching business.Find out which systems needs your time and energy: The Scalable Systems Quiz

What does a good process look like?Systems and processes are the backbone of having a truly scalable and sustainable business.They are vital for consistency, reducing errors (from yourself and your team), improving your client experience and saving time so you can spend it in the areas of your life that you really want toJoin me for this episode as I discuss:The importance of having best practice processes to support your business growth and achieve big goalsHow to identify the core processes in your business and create really robust systems around them to start setting up best practice processesThe key tools you need to document your processes without the need for expensive platforms and techAutomating, training and quality control as key stages of your business best practiceIf you want to take your business to the next level then it's time to start implementing best practice processes to support your business growth.LINKS:Episode 59: 5 Ways to Automate Your Coaching and Course Business Episode 61: The 7 Systems That Created My 7 Figure Business Come say hi on Instagram - @thevirtualchapterBook a call with us: www.thevirtualchapter.co/bookReady to take the next Step? Check out our podcast support packagesNot sure where to start with outsourcing? Download our free guide to over 70 tasks a VA can do for your coaching business.Find out which systems needs your time and energy: The Scalable Systems Quiz

We recently celebrated a HUGE revenue milestone as we crossed the 7 figure lifetime revenue mark here at The Virtual Chapter.We haven't just winged our way here (nor have we always gotten it right) but we have scaled really quickly since moving to an agency model because of the really robust systems we have in place across the business.There are 7 systems that I'm sharing with you in this episode and I think number 7 will surprise you!Join me as I chat about:The importance of having strong foundational systems in place for your business operations, including finance and legalThe role of content marketing in nurturing and preparing your audienceThe significance of an efficient sales process and client onboarding system for business growth and successCome say hi on Instagram - @thevirtualchapterBook a call with us: www.thevirtualchapter.co/bookReady to take the next Step? Check out our podcast support packagesNot sure where to start with outsourcing? Download our free guide to over 70 tasks a VA can do for your coaching business.Find out which systems needs your time and energy: The Scalable Systems Quiz

Things are going to go wrong in business.Sorry, not sorry. If you've been in business for any amount of time, you should know that things go wrong, deadlines get missed, emails go out without links or at the wrong time,  tech breaks down, it's a long list of things that can go wrong in business.Despite it being almost a guarantee that things will go wrong, they are also often preventable or at least minimisable when we employ systems that work for us AND we keep them up to date.Join me in this episode as I chat about why sh*t goes wrong and how you can use your business systems to minimise the frequency and cost involved of things going wrong.LINKS MENTIONEDEpisode 9: The Missing System For Your Next Income GoalCome say hi on Instagram - @thevirtualchapterBook a call with us: www.thevirtualchapter.co/bookReady to take the next Step? Check out our podcast support packagesNot sure where to start with outsourcing? Download our free guide to over 70 tasks a VA can do for your coaching business.Find out which systems needs your time and energy: The Scalable Systems Quiz

Is automation one of your business goals?I often hear that the dream is to have everything just running on autopilot behind the scenes, but after duplicating what someone else online is doing, it doesn't seem to work as smoothly as what was imagined.When scaling our business I see 2 key areas to gain back time:More team supportMore automated systems and processes.Join me in this episode as I chat about how you can make #2 work for you with:The 5 key areas to implement automation in your online business as a coach, course creator or online consultantBenefits to automating systems in your business including enhancing your client experienceHow you can select the right tools for what your online business needsHow to overcome the challenges of maintaining personalisation, adapting to your client needs and ensuring engagementLINKS MENTIONEDThrivecartLaterZapierCome say hi on Instagram - @thevirtualchapterBook a call with us: www.thevirtualchapter.co/bookReady to take the next Step? Check out our podcast support packagesNot sure where to start with outsourcing? Download our free guide to over 70 tasks a VA can do for your coaching business.Find out which systems needs your time and energy: The Scalable Systems Quiz

Tech is a tool, not the solution to your problems.This is something that I talk about often, because how great would it be if we could just get the latest, greatest technology and have it solve our problems, right?But that's just not the reality.I love technology, the innovation, the possibilities and all of the ways that technology makes our lives easier and I want to share with you some of my most unexpected tech advice to help you become more comfortable and confident using tech as a business owner and navigating the digital landscape.In this episode we explore:Debunking 4 common misconceptions in working with technology as an entreprenuer so that you can integrate technology into your business in a way that is going to support youMy simple tech philosophy that will help you overcome your worries or fears around not being techie enoughMy foundational tech recommendations for running an online businessPractical tips for integrating technology into your business and your life.Episodes mentioned:Ep 18. Could your biz survive being hacked? With Cyber Expert Caitriona FordeEp 34. How to use ChatGPT to Save Time & Amplify CreativityEp 55. 7 Ways AI is Transforming Podcasting (And How We're Using AI Tools Right Now)Come say hi on Instagram - @thevirtualchapterBook a call with us: www.thevirtualchapter.co/bookReady to take the next Step? Check out our podcast support packagesNot sure where to start with outsourcing? Download our free guide to over 70 tasks a VA can do for your coaching business.Find out which systems needs your time and energy: The Scalable Systems Quiz

It feels like we talk a lot about money in the online business world, but this week we're going a level deeper than just the wild income claims and huge launches that we see on Instagram.Today's guest, Katy Almstrom is a leading money mentor and wealth coach, a teacher and speaker who works with ambitious women who are ready to steward their money in their business and life by creating a sustainable strategy, simplify their process, and build limitless confidence in their money habits and behaviours. With over a decade of experience in teaching and coaching combined with her own debt-free entrepreneurial journey and simplified life, Katy provides a unique service for her clients to help them slow down, map out their own joyful wealth-building journey, and create a life that has WAY less stress around money.In this episode we dove deep into:The importance of building your relationship with money and what that actually looks likeHow Katy paid off $40k in debt in just 2 years and the transformative impact it had on her lifeThe importance of understanding the seasons of business and money, and how to prepare for financial wintersBuilding a positive relationship with money through practical actions, consistency, and aligning spending with values including Katy's daily money practice that takes less than 20 seconds a dayGrab a pen and paper to take some notes because there is something in here for you no matter how you feel about money right now.Connect with Katy:Join the free Overflow MasterclassSay hi over on Instagram: @katy_almstromJoin the free FB communityGet your name on the Moneywise WaitlistListen to the podcastCome say hi on Instagram - @thevirtualchapterBook a call with us: www.thevirtualchapter.co/bookReady to take the next Step? Check out our podcast support packagesNot sure where to start with outsourcing? Download our free guide to over 70 tasks a VA can do for your coaching business.Find out which systems needs your time and energy: The Scalable Systems Quiz

THIS is the time management process that I have been using for 4 years to get sh*t done.If you've found yourself staring at your well-intentioned to-do list wondering how on earth you're going to get it all done, I recorded this episode for you.Full disclosure, I did not come up with this method and I don't know who did. I know a lot of people have put their own spin on it so I hope that you can take something out of this episode, add your own touch of magic and find a time management method that works for you as a busy business owner, CEO or whatever else is filling your days.The 4 D's that I talk about in this episode are:DoDeleteDelegateDeferCome say hi on Instagram - @thevirtualchapterBook a call with us: www.thevirtualchapter.co/bookReady to take the next Step? Check out our podcast support packagesNot sure where to start with outsourcing? Download our free guide to over 70 tasks a VA can do for your coaching business.Find out which systems needs your time and energy: The Scalable Systems Quiz