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Heather Ashley started Cove Creek in 2022 with a computer, an LLC, and a willingness to take a risk. What began as a one-person operation has grown into a successful team of six designers serving dealers and manufacturers across the industry. In this episode, Heather shares how she built Cove Creek through relationships, word of mouth, continuous learning, and a commitment to creating the kind of flexible, supportive workplace she wanted for herself and her team. She also reflects on the challenges of working independently, the importance of finding good people, and how her team is thinking about the future of design and AI. This is more than a story about business growth, it's a conversation about building something meaningful and getting to write the story your own way. Sign Up for Experience with The Design POP promo code! Connect with Heather on LinkedIn Learn more about Cove Creek Design Connect with Alexandra on LinkedIn Follow The Design POP on LinkedIn Learn more about working with The Design POP Access on-demand training at The Design POP. Questions? Email info@thedesignpop.com The Design Pop is an Imagine a Place Production (presented by OFS) Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
We've got our resident M&E expert back on the podcast to talk with us about the value and function of DMEAL in working on grants and of course in program development. In this episode, Brandon Stiver is joined by Jeremy Macias to discuss the importance of monitoring and evaluation in nonprofit work, including the differences in international and domestic contexts. They explore how data-driven practices enhance program effectiveness, build donor trust, and foster continuous improvement in serving vulnerable populations. Lastly, they talk about the role of grad programs in developing humanitarian professionals suited to the needs of the global poor. Podcast Sponsors Are you ready to take your impact to the next level? Then join this year's OneAccord conference October 13th-15th in Washington, D.C.! Use Code "Global" for Discount Register for OneAccord 2026 The MA in Global Development and Justice at Multnomah Seminary (part of Jessup University) is a fully online, accredited graduate program designed for practitioners and advocates seeking meaningful, sustainable change in today's world. Learn More About MAGDJ Resources and Links From The Show Check out the Earthkeepers Podcast Conversation Notes (AI Generated) 02:23 Funding Streams for Nonprofits: Grants, Donations, and Earned Income 04:19 The Role of Monitoring in Grant Proposals and Program Impact 07:13 Building Robust Monitoring Systems in Domestic and International Contexts 12:18 Differences Between US Domestic and International Development Monitoring 17:16 Integrating Monitoring and Evaluation into Program Design 21:09 Using Data to Redesign and Improve Programs 25:20 Case Study: Hopewalks and Clubfoot Program Evaluation 30:05 The Impact of Faith and Theology on Development Practice 34:10 The Value of Continuous Learning and Professional Development Theme music Kirk Osamayo. Free Music Archive, CC BY License
Chain of Learning: Empowering Continuous Improvement Change Leaders
Profit or cash. Efficiency or flexibility. Speed, or doing it right.Leaders feel like they have to make trade-offs like these all the time. But the choice often isn't real.Some contradictions are unavoidable. Others only look that way until you understand the real problem. The most effective organizations realize they don't have to pick a side if they can resolve the underlying tension.Olivier Larue has spent three decades helping companies do this, which he's documented in his three-book series The Toyota Economic System: a philosophy about people and society, the technical design that turns it into results, and the management practices that keep it alive through continuous learning.The real breakthrough is never the tools, optimizing one part of the system, or making unnecessary tradeoffs. It's how every part connects, and understanding the real problem to solve, so people remain the focus and results last.You'll Learn:How to tell a contradiction that's real from one that only looks real, so you stop choosing between things you can't afford to loseWhy an economic lens, not an operational one, changes where you look for the answerWhy the number and order of Toyota's seven wastes aren't arbitrary, and why the first one drives how you understand the restWhy declaring people "empowered" means nothing without the conditions that let them act on itHow respect for people extends to avoiding layoffs even in downturns, and why that matters in a world of AI and supply chain disruptionsABOUT MY GUEST:Olivier Larue was trained by Toyota Motor Corporation and has spent thirty years helping Fortune 500 companies design and implement industrial manufacturing solutions, including more than a decade as a consultant with TSSC, the Toyota Production System Support Center, and hands-on work in the biopharmaceutical industry. He is the founder and president of Ydatum, and the author of the three-book series The Toyota Economic System.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/82 Connect with Olivier Larue: linkedin.com/in/olivierlarue Purchase a copy of The Toyota Economic System (three-book series): https://www.amazon.com/Toyota-Economic-System-Environmental-StewardshipLearn more about Ydatum: ydatum.com Follow me on LinkedIn: linkedin.com/in/kbjanderson Subscribe to my newsletter: kbjanderson.com/newsletter Check out my website for resources and working together: KBJAnderson.com Join us on the Japan Leadership Experience: KBJAnderson.com/japantrip TIMESTAMPS FOR THIS EPISODE:02:43 How a NUMMI experience shaped Olivier years later05:14 Why call it the Toyota Economic System?09:42 Profit vs. cash: the trade-off companies get wrong12:32 Why Just-in-Time doesn't mean zero inventory16:30 What happens when company values and work conflict20:20 Why leaders have to “earn” how they manage21:42 Why Toyota's seven wastes are in a specific order23:38 The hidden cost of human waiting27:20 Why leadership skills alone aren't enough30:05 Why organizations keep repeating the same problems31:26 What Andon actually means for empowerment35:17 The leadership response that makes problems safe to surface39:16 Why Toyota can avoid layoffs during downturns44:30 The unanswered question about AI and economic growth48:30 How enthusiasm turns pull into push50:44 Why isolated improvements don't transform systems54:35 Refusing the either/or trade-off Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/
From shifting commodity markets and explosive data center growth to drone delivery and AI-enabled workplaces, supply chain leaders are navigating change from every direction. In this episode of The Buzz, powered by Toyota Automated Logistics, Scott Luton and Dr. Rod Thomas are joined by Hans Kremer, partner and co-founder of Inchange, to unpack the latest supply chain headlines and explore what professionals and organizations need to thrive in a rapidly evolving business environment. The discussion shifts to professional development, where Hans shares why companies need to stop training in silos and create more cross-functional learning experiences. The group also explores lifelong learning, the value of hands-on operational experience, and why AI should be viewed as a capability multiplier, not simply a tool for cutting costs or increasing efficiency. They close with powerful insights on leadership, trust, empathy, and creating environments where people can succeed. Key Takeaways: Successful change starts with the people doing the work. Find true advocates early, listen carefully to resistance, communicate the “why” repeatedly, and give teams the time and resources needed to implement change. Supply chain has become a strategic differentiator. Competition increasingly happens between entire supply chain ecosystems, not simply individual companies. Tomorrow's supply chain professionals need more than technical expertise. Strategic inquiry, discernment, judgment, adaptability, communication, and influence will become increasingly important as AI expands access to technical capabilities. Copper and other critical resources could become major constraints on AI and electrification growth. Data centers, infrastructure investment, geopolitics, tariffs, and limited natural resources are creating complex global supply challenges. Professional development needs to become cross-functional. Giving employees opportunities to experience sales, operations, supply chain, finance, and other perspectives can help break down silos and improve organizational performance. AI should make people more capable, not simply more efficient. Organizations that use AI only to automate existing tasks may miss its greater potential to enable employees to solve problems and perform work they could not previously do. Leadership is about enabling the success of others. Strong leaders remove obstacles, protect their teams, model the right behaviors, build mutual trust, and create an environment people want to follow. This episode brings together timely supply chain news with practical lessons on leadership, learning, technology, and organizational performance. Whether you're preparing your workforce for AI, navigating major market shifts, developing the next generation of supply chain talent, or simply trying to become a stronger leader, Hans, Rod, and Scott offer actionable perspectives you can put to work right away. Additional Links and Resources: Toyota Automated Logistics: https://toyota-automated-logistics.com/ With That Said: https://bit.ly/WTS-8-August-2026 Leading Beyond The Next Disruption: https://bit.ly/Mourad-Tamoud-SE Rod's LinkedIn Post: https://bit.ly/The-Perfect-SC-Manager Han's LinkedIn Post: https://bit.ly/Hans-Music-Stories Copper jumps to its highest level ever. What the metal is telling us: https://cnb.cx/4cvTGv8 Congo Issues Immediate Copper and Cobalt Ban as Smelters Pay Miners for Feedstock: https://bit.ly/DRC-Bans-Some-Exports Caterpillar sales surpass $20B as data center generators take off: https://bit.ly/CAT-has-big-2Q2026 DoorDash Takes to the Sky With Its Own Drones: https://on.wsj.com/4ccxIx7 Inchainge: https://inchainge.com/ The Readiness Rules: https://now.supplychainnow.com/the-readiness-rules Connect with Hans on LinkedIn: https://www.linkedin.com/in/hanskremer/ Connect with Rod on LinkedIn: https://www.linkedin.com/in/rod-thomas-a409a41/ Upcoming Live Programming: https://supplychainnow.com/upcoming-live-programming/ Supply Chain Now Resource Hub: https://supplychainnow.com/resource-hub/ Learn more about our hosts: https://supplychainnow.com/about Learn more about Supply Chain Now: https://supplychainnow.com Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join Work with us! Download Supply Chain Now's NEW Media Kit: https://bit.ly/3XH6OVk WEBINAR- From Disruption to Stability: Building Resilient Logistics Solutions in a Rapidly Changing Global Market: https://bit.ly/3TguZMt WEBINAR- SAP AI Inside the Supply Chain: From Silo to Orchestration: https://bit.ly/4bvpz6K This episode was hosted by Scott Luton and Rod Thomas, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/buzz-ai-copper-drone-delivery-future-supply-chain-leadership-1622 The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.For licensing inquiries or permissions, please contact us at production@supplychainnow.com© 2026 Supply Chain Now. All rights reserved. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
Chain of Learning: Empowering Continuous Improvement Change Leaders
Your leadership style isn't the problem. Your default is.The gap between how you're leading and what the person in front of you actually needs is one of the most common and most invisible places leaders get stuck. Most of us default to one mode and don't notice the mismatch until something breaks down.Suzie Bishop has spent over a decade at the Center for Leadership Studies helping leaders close that gap and strengthen their leadership effectiveness. Her new book, Situational Leadership, puts nearly sixty years of research into a practical framework for reading the situation, building leadership flexibility, and adapting your approach.Suzie walks through the four leadership styles, how to read what someone needs in a given situation, and how to adapt your approach to coach, develop leaders, and lead through influence.The best leaders don't pick one style and commit. They pause, assess the situation, and flex to have the impact you intend.You'll Learn:Why "leadership is influence" reframes how you lead, and why influence has nothing to do with manipulation or controlHow to diagnose what someone needs, and why one person can require four different approaches in the same conversationHow leadership flexibility and adaptability differ—and why knowing the styles isn't the same as knowing when to use themWhy only asking coaching questions can leave people stuck, and how to know when to step in with more directive leadershipHow the "power of the pause" helps you move from reacting out of habit to adapting with intentionABOUT MY GUEST:Suzie Bishop is VP of Product Development at The Center for Leadership Studies. She's a Certified Professional in Training Management, a Stakeholder Centered Coach, and a Marshall Goldsmith 100 Coach. Suzie is co-author of Situational Leadership: The Model for Leading Others, Navigating Change and Unlocking Performance and is currently writing her next book, Match: How to Meet Leaders Where They Are, with Marshall Goldsmith.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/81 Connect with Suzie Bishop: linkedin.com/in/suzie-bishop Purchase a copy: Situational Leadership: The Model for Leading Others, Navigating Change and Unlocking Performance by Suzie Bishop and Sam ShriverMatch: How to Meet Leaders Where They Are by Suzie Bishop and Marshall Goldsmith (November 2026)Learn more about The Center for Leadership Studies: situational.comFollow me on LinkedIn: linkedin.com/in/kbjanderson Subscribe to my newsletter: kbjanderson.com/newsletter Check out my website for resources and working together: KBJAnderson.com Join us on the Japan Leadership Experience: KBJAnderson.com/japantrip TIMESTAMPS FOR THIS EPISODE:02:52 Why leadership is influence, not control04:43 Creating the conditions without controlling06:51 What Situational Leadership looks like in practice07:35 Flexibility vs. adaptability: the critical difference07:48 The four Situational Leadership styles11:41 How to recognize your natural leadership tendency13:08 When asking questions isn't effective coaching16:46 How to be directive without taking away ownership17:37 The cost of not adapting how you lead21:37 Why organizations need a common leadership language24:05 Creating the conditions for people to ask for help25:24 The leadership challenge even top executives struggle with29:06 How to give direction without taking over30:33 Influence versus control when you have authority31:06 Three types of power that shape your influence32:51 Why trust is your most important source of power36:02 The difference between flexibility and adaptability37:08 Practice an intention pause before you respond Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/
What separates automotive sales professionals who merely show up from those who consistently dominate their market? "Everyone is a customer until they're not." - Stacey Orlowski In this episode of the Millionaire Car Salesman Podcast, Sean V. Bradley sits down with Stacey Orlowski, an accomplished automotive sales professional whose success is rooted in discipline, purpose, and an unwavering commitment to improvement. Stacey breaks down why identifying your "why" can completely transform your performance, especially during the difficult days when motivation alone is not enough. Drawing inspiration from elite performers like Tom Brady, he explains how hard work, a positive mindset, and consistent execution can help sales professionals reach levels they once believed were impossible. "A goal and a dream are two very different things. A goal has time and accountability. A dream, that's not real." - Stacey Orlowski Sean and Stacey also dive into the real-world strategies that drive automotive sales, from converting showroom walk-ins to maximizing Internet leads. They explore how communication, customer rapport, and a genuinely customer-focused approach can separate top performers from everyone else. You'll also hear how Stacey's transition from law enforcement into automotive sales gave him a unique set of skills that translated powerfully to the showroom floor. His journey proves that your previous experiences can become a competitive advantage when paired with the right mindset and process. "No is a good thing because it's a way for you to get to yes." - Stacey Orlowski Whether you are entering automotive sales for the first time or searching for the breakthrough that will take your performance to the next level, this episode provides a practical roadmap for strengthening your mindset, improving your customer interactions, and maximizing every opportunity. Success begins with knowing why you started, but reaching the top requires knowing exactly what to do next. Listen now to discover the habits and strategies that can help you achieve automotive sales excellence. Key Takeaways: ✅ The significance of identifying a personal 'why' can drive motivation and focus in sales, transforming what seems like a daunting process into an achievable goal. ✅ Transitioning skills from previous jobs, even those unrelated to sales, can provide unique advantages in understanding and engaging with customers. ✅ Understanding the psychological elements of sales, such as active listening and body language, can lead to more effective and successful customer interactions. ✅ It's crucial to treat sales as a relationship-oriented field rather than merely focusing on transactions to foster retention and referrals. ✅ Utilizing a balanced approach to different types of leads can help maximize sales opportunities and overall success. About Stacey Orlowski Stacey Orlowski is an accomplished automotive sales professional recognized as the number one Nissan salesperson in Louisiana. With a background in law enforcement and government contracting, Stacey has transitioned into the automotive industry, achieving extraordinary success, including selling over 50 cars in a month. His focus on mindset, ethical sales practices, and customer relationships underpins his achievements. Stacey's unique approach and relentless drive earned him a place among the top 25 best automotive salespeople in the nation, and he is currently a key member of the team at Royal Nissan. Transforming Car Sales: Lessons in Mindset and Mastery from an Automotive Champion Key Takeaways: Embrace the Right Mindset: Transform success through a mindset that balances personal drive with ethical customer engagement. Maximize Every Opportunity: View every interaction as a potential sale and leverage diverse selling strategies effectively. Learn and Adapt Continuously: Cultivate skills from varied experiences and remain open to adopting new strategies to refine your selling process. Unleashing Potential with the Right Mindset The hustle and bustle of car sales is not just about hitting numbers; it's about grasping the essence of what it means to sell cars effectively. Within a lively podcast discussion featuring Sean V. Bradley and star salesman Stacey Orlowski, a detailed portrait of the car sales industry emerges, focusing on mindset as the ultimate game-changer. Orlowski, based in Louisiana and a leader in Nissan sales, attributes much of his success to a powerful mindset. "Mindset before skillset," emphasizes Stacey Orlowski, echoing a key philosophy. The foundation of success in sales, as illustrated in the dialogue, requires more than mere knowledge or technical prowess. It's a holistic approach steeped in the recognition of one's own capabilities and relentless drive to serve customers responsibly. Orlowski's journey is a testament to embracing positivity and determination, drawing parallels with iconic figures like Tom Brady: "Tom Brady wasn't the fastest, but he worked the hardest," remarks Orlowski. This embodies the idea that relentless effort, aligned with ethical practices, results not merely in sales but in lasting client relationships—a crucial aspect both speakers highlight through real-world insights. Beyond aspirational thoughts, this perspective profoundly impacts how sales are conducted, from understanding customer needs to showcasing empathy. It's a human-centered approach that transcends transactional interactions, paving the way for sustainable success. Optimizing Sales Techniques for Maximal Impact One enlightening insight shared by Orlowski centers around the strategic engagement of sales opportunities. Every customer, refers to Orlowski, is a chance for conversion: "Everyone is a customer until they're not." This conviction lays the groundwork for actionable strategies that turn potential interests into concrete sales. Through consistent processes, he demonstrates the balancing act between pursuing floor 'ups' and nurturing online leads. This approach acknowledges that while internet leads offer one pathway, each interaction possesses the potential for success when cultivated properly: "Catch the effort and apply it toward every single opportunity you get," emphasizes Orlowski. This technique harnesses a broad spectrum of sales methods, integrating walk-ins and internet inquiries seamlessly. Orlowski attributes part of his success to thorough needs assessments, understanding customer pain points, and leveraging insights to match them with appropriate vehicles. This thoughtful evaluation system ensures a match between client needs and sales pitches, significantly enhancing the likelihood of successful outcomes. For Orlowski, the art of engagement involves an intricate dance of empathy and inquiry—listening deeply and tailoring responses to foster trust and, eventually, loyalty. Continuous Learning and Adaptability: The Cornerstones of Sales Mastery In dissecting Stacey Orlowski's unmatched success, one theme stands paramount: the pivotal role of continuous learning and adaptation. Throughout the exchange, Orlowski's conversation reflects a persistent thirst for knowledge, grounded in a diverse professional backdrop, from corrections to government contracting, translating into a unique understanding of human psychology in sales. "My life experiences…have been essential in my success right now," notes Orlowski, signaling the value in embracing diverse learning opportunities. The dialogue references books like "Never Split the Difference" by Chris Voss as tools to refine negotiation tactics, illustrating how ceaselessly seeking wisdom outside one's comfort zone fosters transformation. Adjusting one's sales pitch to align with customer psychology showcases a nuanced balance between steadfastness and flexibility. For Orlowski, this adaptability encompasses not taking rejection personally—viewing "no" as a gateway rather than a barrier, reinforcing a mindset resilient to setbacks but open to modification and growth. With broader industry implications, this theme captures a universal truth: cultivating adaptability and a hunger for learning equips sales professionals to thrive, not just survive, in an ever-evolving marketplace. By encapsulating these interconnected ideas of mindset, strategic engagement, and adaptive learning, the vibrant exchange between Sean V. Bradley and Stacey Orlowski offers profound insights into mastering the art of car sales. In the relentless drive to improve and innovate, these principles lay the foundation for reshaping how professionals approach not only their craft but the evolving needs of their clients. Resources + Our Proud Sponsors: ➼ Podium: The AI Platform Powering the Modern Dealership. From instant lead response to seamless test drive scheduling, Podium's AI Employee Jerry works 24/7 to turn every lead into a conversion, so your team can focus on closing. Trusted by thousands of dealerships nationwide and proudly featured on the Millionaire Car Salesman Podcast. Learn how Podium can help you sell more cars, book more service appointments, and grow your dealership. Discover how Podium's innovative AI technology can unlock unparalleled efficiency and drive your dealership's sales to new heights. Visit www.podium.com/mcs to learn more! ➼ The Millionaire Car Salesman Facebook Group: Join the #1 Automotive Sales Mastermind Facebook Group with over 29,000 automotive professionals worldwide. The Millionaire Car Salesman Facebook Group is the go-to community for car salespeople, BDC agents, sales managers, general managers, and dealer principals looking to increase performance, income, and leadership skills. Inside the group, members collaborate daily on automotive sales strategies, lead handling, phone scripts, closing techniques, CRM best practices, dealership leadership, and accountability systems. Learn directly from top automotive trainers, industry mentors, and high-performing sales leaders who are actively winning in today's market. If you're serious about growing your automotive career, increasing car sales, and building long-term success, join The Millionaire Car Salesman Facebook Group today! ➼ Dealer Synergy: Dealer Synergy is the automotive industry's #1 Sales Training, Consulting, and Accountability Firm, with over 20 years of proven dealership success nationwide. We specialize in helping car dealerships increase sales, improve processes, and build high-performing Sales, Internet, and BDC departments from the ground up. Our expertise includes automotive phone scripts, rebuttals, CRM action plans, lead handling strategies, BDC workflows, Internet sales processes, management training, and accountability systems. Dealer Synergy partners directly with dealership leadership to align people, process, and technology, ensuring consistent results and scalable growth. From independent dealers to large dealer groups and OEM partnerships, Dealer Synergy delivers measurable performance improvements, stronger teams, and sustainable profitability. ➼ Bradley On Demand: Bradley On Demand is the automotive industry's most advanced interactive training, tracking, testing, and certification platform for car dealerships — built to develop top-performing teams across Sales, Internet Sales, BDC, CRM, Phone Skills, Leadership, and Management. In addition to LIVE virtual automotive training classes and a library of 9,000+ on-demand dealership training modules, Bradley On Demand now includes AI Phone Roleplaying and Coaching to help salespeople and BDC agents practice real dealership conversations before they ever get on the phone with customers. This AI-powered roleplay technology strengthens phone scripts, objection handling, appointment setting, lead follow-up, and closing skills, while providing measurable coaching feedback for continuous improvement. Bradley On Demand empowers dealerships to train faster, coach smarter, improve call performance, increase closing ratios, and sell more cars more profitably — all through structured, trackable, modern automotive training.
Thirdalarmcowboys.comProtein- https://1stphorm.com/products/phormula-1-clear/?a_aid=thirdalarmcowboysCigars- Paynemason.com/thirdalarmcowboysPromo Code: TACThe conversation delves into the real-life experiences of individuals in the fire service and the impact of personal experiences on professional behavior. It explores the challenges and dynamics of life in the fire service, shedding light on the cross-bugle curse and the need for change and accountability within the industry. The conversation delves into the themes of leadership, accountability, self-reflection, and continuous learning. It emphasizes the importance of self-reflection, continuous learning, and the need for strong leadership and accountability in the fire service. The speaker shares personal experiences and insights, highlighting the challenges and responsibilities of leadership in the fire service.TakeawaysReal-life experiences in the fire serviceThe impact of personal experiences on professional behavior Leadership and accountabilitySelf-reflection and continuous learningChapters00:00 Life in the Fire Service24:21 The Cross-Bugle Curse34:56 Leadership and Accountability56:28 Self-Reflection and Continuous Learning
Summer has been moving at full speed. In this episode, Alexandra reflects on Chicago Design Week, a record-breaking year for POP into Excellence, and the conversations that stayed with her after the event ended. With more than 2,300 seats filled across 11 sessions, this year's event was a powerful reminder that growth does not have a finish line—and that many of the challenges designers face are shared across the industry. Curious about POP into Excellence? Take a look at the full 2026 lineup: https://www.thedesignpop.com/pop-into-excellence-2026 Want to explore past sessions? You'll find recordings from all three years of POP into Excellence, along with more information about the event here: https://www.thedesignpop.com/pop-into-excellence Looking for a little more time to learn? Throughout July, we're offering a 30-Day Learning Pass. For a one-time $50, you'll have 30 days to explore the complete POP into Excellence recording library plus more than 850 searchable training videos covering CET, Spec, Worksheet, Aline, and other dealer design technology. It's a simple way to experience The Design POP without an ongoing subscription. (And yes—even if you purchase it on July 31, you still get a full 30 days.) https://www.thedesignpop.com/offers/SoVFRjFt/checkout If you'd like to stick around after that... You can learn more about monthly and annual memberships here: https://www.thedesignpop.com/pricing Connect with Alexandra on LinkedIn Follow The Design POP on LinkedIn Access on-demand training at The Design POP. Questions? Email info@thedesignpop.com The Design Pop is an Imagine a Place Production (presented by OFS) Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
Chain of Learning: Empowering Continuous Improvement Change Leaders
Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/How many problems are actually visible in your organization?Research shows senior leaders see just 4%. The other 96% stay hidden — invisible, yet still there. And some aren't even recognized by employees as problems anymore, because they have become the norm.We all say we want psychological safety. But you don't get it by saying you want it. People-centered leadership is about creating conditions for people to speak up and highlight issues by how you, and leaders across your system, respond.Recorded live with a group of global leaders participating in my Japan Leadership Experience in May 2026, this special episode celebrates the sixth anniversary of Learning to Lead, Leading to Learn. You'll hear Isao Yoshino, a 40-year Toyota leader and the subject of my book, reflect on three of the book's most talked-about stories.These examples bring two of Toyota's mottos to life, "bad news first" and "no problem is a problem," and show why a leader's response is what turns problems into a culture of improvement:How his manager's response to a huge paint-shop mistake in his first months at Toyota shaped how he saw a leader's roleHow andon — signaling a problem and stopping the line — changed the culture at NUMMIHow he found the courage to highlight his failing water ski boat business to President Fujio ChoWhether on the front line or in the boardroom, creating the conditions where bad news comes first, and support follows, is what builds a culture of excellence.You'll Learn:Why a leader's response to a mistake is fundamental to effective leadership and matters more than the mistake itselfThe two actions behind a bad-news-first culture: respond down to help, not blame, and signal up when something's off courseWhy andon is a leadership practice, not just a factory signal, that works from the shop floor to the executive suiteWhat the NUMMI turnaround shows about culture change: people adopt a better way when they discover it, not when they're toldWhy "thank you for this mistake" is the keystone move for building psychological safetyABOUT MY GUEST:Isao Yoshino spent forty years at Toyota, from the late 1960s to the early 2000s, where he helped shape the people-centered learning culture the company is known for today. He was a key leader in the Kan-Pro senior-management development program and led the training of the American managers at NUMMI, the Toyota-GM joint venture, where he hired John Shook. He is the subject of Katie Anderson's Shingo Publication Award-winning book, Learning to Lead, Leading to Learn.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/80Order your copy of Learning to Lead, Leading to Learn: LearningToLeadLeadingToLearn.comFollow me on LinkedIn: linkedin.com/in/kbjandersonSubscribe to my newsletter: kbjanderson.com/newsletterCheck out my website for resources and working together: KBJAnderson.comJoin us on the Japan Leadership Experience: KBJAnderson.com/japantripTIMESTAMPS FOR THIS EPISODE:02:18 Andon: Why a leader's response matters03:16 The paint mistake that shaped Mr. Yoshino's leadership05:28 Why Mr. Yoshino was thanked for his mistake09:34 The leadership lesson that lasted 40 years11:22 Why Toyota starts every leader on the front line12:18 Inside the early days of NUMMI17:13 Why workers were afraid to stop the line23:34 What changed the culture at NUMMI24:40 Why leaders only see 4% of problems25:16 Responding down instead of blaming25:50 Asking for help at the leadership level28:43 Why President Cho flew to a failing business34:17 The power of bad news first35:54 Mr. Yoshino's biggest leadership regret38:19 When doing it yourself becomes the problem39:05 The response that creates culture40:28 The two behaviors every leader needs42:02 Two questions to reflect on this week Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/Purchase a copy of "Learning to Lead, Leading to Learn" or gift a copy to your team: http://learningtoleadleadingtolearn.com/
It's YOUR time to #EdUpPCO In this episode, YOUR guest is Frank Cappadocia, Dean of Professional & Continuous Learning at Humber College. YOUR host is Amrit Ahluwalia.Some key questions we tackle:> What are some aspects of the work that happens inprofessional, continuing and online education in the college sector that fly under the radar?> What role can PCO units play in supporting labourproductivity improvement in Canada, especially when it comes to addressing skills gaps?> How can PCO leaders work to position their work asmore of a strategic asset to their home institutions?Download this white paper to learn more about how PCO divisions can be positioned as a strategic asset for the whole institution. Listen in to #EdUp! Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!Connect with YOUR EdUp Team - Elvin Freytes & Dr. Joe SallustioJoin YOUR EdUp community at The EdUp Experience!We make education YOUR business!
Philipp Leo — Swiss cyber expert, diplomat, and military officer, always two steps ahead of the storm No Password Required Season 7: Episode 7 - Philipp Leo Philipp Leo co-founded Leo & Muhly Cyber Advisory, a strategic advisory firm specializing in cyber risk, resilience, and geopolitics. Now consulting with governments and private firms in Switzerland and abroad, Philipp has served as a UN observer on the Korean DMZ, trained the next generation of Swiss Armed Forces cyber specialists, and taught at the University of Glasgow. He is also part of Europol's network of experts in data protection and cybercrime and has published stateside in MIT Sloan Management Review. In this episode, Philipp shares his journey from a Swiss bank he couldn't wait to leave to the Korean border, and eventually to the boardrooms of executives who still think cyber risk is someone else's problem. He breaks down the three most dangerous misconceptions executives have about cyber risk, why the CISO is too often a poster child rather than a decision-maker, and the challenges to cyber insurance in Europe. Cyber attorney Jack Clabby and co-host Kayley Jerrell talk with Philipp about his live crisis simulation that nobody can win, how to train cyber warriors, and how nation-state cyber conflict is looking more and more like the age of Caribbean pirates. In the Lifestyle Polygraph, Philipp reveals his favorite book, his eye-opening, go-to celebratory drink, and the weight of his luxury umbrella. He also shares his favorite escape when the complexity of modern life gets to be too much and introduces us to a Zurich commuting tradition that involves swimming home through a river. In this episode: Philipp's journey from a Swiss bank he couldn't wait to leave to the Korean DMZ and eventually the boardrooms of Fortune 500 executives (00:27 - 02:22) The three most dangerous misconceptions executives have about cyber risk and why cyber risk is a corporate problem, not a technology problem (04:19 - 05:30) How Philipp's live crisis simulation works, why nobody can win it, and why that's exactly the point (05:49 - 08:47) Why cyber crisis teams have improved dramatically but leadership boards remain the weakest link (06:30 - 08:47) The CISO poster child problem: why most CISOs have the accountability without the authority (09:54 - 11:00) Why cyber insurance in Europe has largely failed to deliver and what happens when attackers find your policy before you do (11:17 - 13:44) The OFAC twist: what happens mid-exercise when a Swiss bank decides to pay and then learns the attackers are on the sanctions list (18:38 - 19:31) Training Swiss Armed Forces cyber specialists and why the first lesson is that the other side plays by no rules (19:47 - 21:37) Whether nation states can ever beat the cyber threat and why the east side of Vienna tells you everything you need to know (21:54 - 23:25) Why nation-state cyber conflict has become remarkably similar to the age of Caribbean pirates (23:46 - 24:23) The Lifestyle Polygraph: Endurance, Campari Red Bull, a three-ounce umbrella, a cabin in the Alps, and swimming home through a Zurich river (00:04 - 12:03) Timestamp Highlights: (00:27) From Swiss banker to UN observer on the Korean DMZ (04:19) The three misconceptions executives have about cyber risk (05:49) The crisis simulation nobody can win and why that's the whole point (09:54) Why the CISO is too often a poster child without real power (11:17) Why cyber insurance in Europe has largely failed (18:38) The OFAC twist that stopped a Swiss bank mid-exercise (19:47) Training Swiss cyber warriors to understand the other side plays by no rules (21:54) Nation states vs. cyber threats: are defenders always outpaced? (23:46) How nation-state cyber conflict mirrors the age of Caribbean pirates (07:25) Always prepared: the three-ounce umbrella that nobody sees Resources & Links: Leo & Muhly Cyber Advisory Philipp Leo on LinkedIn ThreatLocker — Presenting sponsor DerScanner — Supporter of this podcast Cyber Florida — The Mother Ship
Most marathon swimmers would overlook the critical role of mental resilience—until they're fighting waves, exhaustion, and doubt in real time. Tim Denya, an elite coach with over 250 English Channel crossings, reveals the unspoken truth: mental strength is just as vital as physical endurance in conquering ocean swims. In this episode, Tim unpacks the training secrets behind his staggering success rate, emphasizing how strategic mental preparation and clear communication turn tentative swimmers into ocean conquerors. Discover why long-distance swim training isn't just about logging kilometers but about pushing the mind and body to new limits—all while maintaining focus, confidence, and calm amidst chaos. 00:00 Introduction to Marathon Swimming and Tim Denya 02:51 Training Camps: Preparing for Marathon Swims 05:17 The Balance of Physical and Mental Training 08:25 Technique vs. Conditioning in Swimming 11:20 The Importance of Trust in Coaching 14:20 Managing Expectations and Anxiety in Swimmers 17:01 The Role of Purpose in Endurance Swimming 20:03 Adapting Training to Individual Needs 22:48 Evolution of Coaching Philosophies 25:43 The Importance of Nutrition in Training 28:19 Documentary Insights and Storytelling in Swimming 36:27 The Importance of Connection in Coaching 39:14 Empathy and Trust in Coaching 44:17 Navigating Challenges During Long Swims 50:30 The Art of Coaching: Balancing Emotion and Objectivity 57:35 Learning from the Best: Insights from Elite Swimmers 01:06:11 Continuous Learning and Adaptation in Coaching
1. Annual Themes, Learning, and Risk Each investing year tends to coalesce around distinct themes that are difficult to identify upfront and only become clear through observation and adaptation. Reviewing prior years helps reveal recurring patterns and informs future strategy. "You either make money or you learn something." Even profitable years yield process insights and highlight missed opportunities, reinforcing resilience and long-term skill building. Investing is like golf: just when your "swing" feels right, conditions change. Continuous refinement is essential because evolving market environments expose new weaknesses. Appropriate risk-taking is crucial for young investors. Under-allocation to equities can be the bigger mistake given long-term upward market drift and compounding. Understanding what you own reduces perceived risk and helps investors ride out volatility and buy dips with conviction. 2. Long-Term Strategy vs. Short-Term Trading Passive, buy-and-hold investing generally outperforms frequent trading, which often triggers taxes on short-term gains and causes investors to sell winners too early. Asset allocation over market timing: set target allocations (e.g., US, international, real estate) and regularly add to underrepresented assets. This dollar-cost averaging approach removes emotion and naturally buys low. Timing tops and bottoms is a losing game relative to disciplined allocation. 3. Continuous Learning, Journaling, and Emotional Discipline Be a "nerd" about learning: read constantly, pursue structured education when suitable (e.g., CFA), and align learning methods to personal style. Maintain an investment journal to recognize recurring patterns and avoid repeating mistakes. Discipline is forged in bear markets. Determine true risk tolerance during downturns and use those lessons to guide profit-taking and positioning in subsequent bull markets. 4. Rethinking Safe Assets Traditional intermediate and long-term bonds have shown higher correlation and volatility with equities, challenging their stabilizing role. Structural concerns (e.g., deficits) may pressure future returns. Alternatives include short-duration bonds for stability, gold as an uncorrelated substitute for long duration, and other tools to mitigate sequence-of-returns risk such as high-yield savings, annuities, or an Indexed Universal Life (IUL) policy with stability, tax advantages, and a death benefit. 5. Common Mistakes to Avoid Shorting individual stocks offers a poor risk-return trade-off: capped upside (100%) with theoretically unlimited downside. Only top-tier professionals with deep access and diligence should consider it. Chasing high yield is a trap. Elevated yields usually signal higher risk, potential financial distress, or "return of capital" that erodes principal. Favor quality yield and total return via strong businesses and long-term capital gains. 6. Dividends, Buybacks, and Capital Allocation Very high dividends can indicate limited reinvestment opportunities, effectively de-capitalizing the business and implying muted growth expectations. Share buybacks are a tax-efficient way to return capital, raising ownership per share without immediate tax consequences. 7. Core Principles of Wealth Accumulation and Professional Growth Focus on what you can control: increase income to boost contributions, extend time in the market, and pursue quality growth. Contributions and time are controllable; market returns are not. Wealth builds through contributions, growth rate, and time. Becoming more valuable professionally to raise income often beats trimming small expenses. Invest in yourself through continuous education, structured learning, and stepping outside your comfort zone. Mutual accountability within teams drives higher performance and consistent improvement. Conclusion Successful long-term wealth accumulation centers on appropriate, well-understood risk; disciplined buy-and-hold allocation; continuous learning and journaling; and emotional discipline tested in downturns. Avoid asymmetric pitfalls like shorting and chasing high yields, rethink the role of traditional bonds, and consider diversified stabilizers. Emphasize controllables—income, contributions, and time—while reinforcing professional growth and accountability.
Show notes:For over 20 years, Lee Russell has been entertaining couples across the South of England, building one of the region's most respected wedding entertainment businesses.But his success didn't happen overnight.In this episode, Lee shares how he transitioned from working as a catering manager to becoming a full-time wedding DJ, the lessons he's learned from two decades in the industry, and why networking has become the single biggest driver of his business growth.We also dive into how the wedding industry has evolved, why social media is only one part of a successful marketing strategy, and how creating unforgettable guest experiences leads to more bookings through word of mouth.Lee's InstagramLR Disco EntertainmentTime stamps:04:14 - The Journey to Becoming a DJ10:47 - Assumptions and Realizations in Wedding Planning12:00 - Transitioning to Full-Time DJing20:15 - The Importance of Networking in the Wedding Industry29:34 - Mistakes in the Wedding Industry37:26 - The Impact of Technology on DJing and Events40:06 - The Evolution of DJ Technology46:51 - The Importance of Continuous Learning in the Industry51:32 - The Importance of Networking in the Wedding IndustryMentioned in this episode:Club 150 - The Wedding Pro Members LoungeIf you're tired of running your wedding business alone, this is the community for you. An intimate, supportive membership capped at just 150 members, with weekly coaching, expert masterclasses, and a private group of wedding pros who genuinely want to see you succeed. Find out more now!Wedding Pro Members Lounge
Chain of Learning: Empowering Continuous Improvement Change Leaders
Efficiency and cost savings aren't what makes operational excellence last. People are.The leaders who create enduring, high-performing organizations are after something beyond business results. They want a company where people end the day more capable, more confident, more energized than when it began. That's the difference between a workplace that wears people down and one that builds powerful people.Gary Peterson spent more than 30 years building that kind of culture of continuous improvement at OC Tanner. But the hardest part wasn't creating the systems or processes to get better outcomes. It was his own transformation — coming to see how, without meaning to, he'd become the leader getting in his people's way.Put people first, and the results follow. And the deepest transformation you'll ever lead is your own.You'll Learn:Why operational excellence only lasts when leaders focus on building people, not just cutting costs and eliminating wasteWhy the best leaders make an identity shift from being the expert with every answer to creating the conditions for others to solve problemsWhat it takes to move managers from enforcers to coaches and make continuous improvement something your team never fears, even as roles and headcount shiftHow to influence real organizational change when you have no authority to make anyone followWhy so many leaders give up on culture change too soon, and how long it really takesABOUT MY GUEST:Gary Peterson spent more than 30 years at OC Tanner, where he held leadership roles across manufacturing, marketing, and operations, most recently as Executive Vice President of Supply Chain and Manufacturing. He led the people-first transformation that earned OC Tanner the Shingo Prize and made it one of the few companies Toyota holds up as a global showcase for its system outside automotive. Gary is an Association for Manufacturing Excellence Hall of Fame inductee.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/79 Connect with Gary Peterson: linkedin.com/in/garypeterson Follow me on LinkedIn: linkedin.com/in/kbjanderson Subscribe to my newsletter: kbjanderson.com/newsletter Check out my website for resources and working together: KBJAnderson.com Join me on the Japan Leadership Experience: KBJAnderson.com/japantripTIMESTAMPS FOR THIS EPISODE:03:44 Why Toyota saw something different at OC Tanner05:02 The real purpose of operational excellence07:19 How Gary knew the culture was changing09:00 Creating people who change the world12:13 The outcome every leader should want13:07 Two pillars that shaped the journey14:26 Breaking a culture of fear and control15:35 The five-minute habit that changed everything17:15 Redefining what it means to be a manager19:12 Why transformation takes longer than you think20:05 What to do when leaders don't support the change22:26 The experiment that almost got shut down24:19 Helping managers make the coaching shift25:23 When people outgrow their leaders28:28 Why improvement should never threaten jobs30:23 The manager who couldn't stop yelling32:23 The leadership habit that destroys ownership35:35 Becoming the leader you never wanted to be37:00 The habit that was holding people back38:01 The executive behavior that shuts people down40:07 Proving your worth vs. creating conditions45:37 Showing results isn't the same as showing people49:53 Where transformation really begins51:16 The question every leader should ask about their people53:34 When helping starts limiting growth55:14 The shift that made everything else possible
WYP Episode #1011 Most people never skip a meal.But they'll go days, weeks—even months—without deliberately feeding their minds.In this episode, I share a lesson from Zig Ziglar that stopped me in my tracks. We make time to feed the part of ourselves with limited earning potential, yet neglect the part with unlimited potential—our minds.If you've been working hard but still feel stuck, frustrated, or complacent, this episode might explain why.You'll learn: Why effort alone isn't enough How a starved mind creates stuck results The simple 30-minute habit that can change your thinking Why learning compounds faster than motivation Your circumstances won't improve until your thinking improves.Keep feeding your mind.Let's get it!TEXT ME!Support the show
This week on Catalyst, Tammy is joined by Shelly Swanback, a transformation executive who spent her career helping global organizations navigate digital disruption and large-scale cultural change. Before retiring, Shelly co-founded and helped build Accenture Digital, then went on to lead Western Union and TTEC through major transformations, and she recently published a chapter in The AI Edge: How to Thrive Within Civilization's Next Big Disruption. Shelly and Tammy discuss what leaders need to be communicating right now, and why in this moment of disruption, messaging matters as much as the vision itself. They also dig into why so-called soft skills, curiosity and emotional intelligence are, in fact, hard business requirements at a time when employees are anxious about what AI means for their jobs and their futures. As Shelly puts it, leadership isn't about having all the answers, it's about building teams that can thrive within the questions. Please note that the views expressed may not necessarily be those of NTT DATALinks: Shelly Swanback The AI Edge: How to Thrive Within Civilization's Next Big DisruptionLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
This week Andrew welcomes legendary New York Rangers goaltender & Stanley Cup Champion Mike Richter back to the podcast! Over Mike's 15-year NHL career, he won over 300 games and was a 3x NHL All-Star. In this latest conversation, Mike reflects candidly on the wide range of emotions he felt back in 1994 when the Rangers etched themselves into sports history by winning the team's first Stanley Cup in 54 years. Andrew & Mike also dive deep into many of the mindsets, ideas, & frameworks that made Mike one of the NHL's all-time great goaltenders — and how he applies the same skills today as an entrepreneur & business leader. This conversation is filled with powerful ideas everyone can learn from. ** Follow Andrew **Instagram: @AndrewMoses123X: @andrewhmosesSign up for e-mails to keep up with the podcast at everybodypullsthetarp.com/newsletterDISCLAIMER: This podcast is solely for educational & entertainment purposes. It is not intended to be a substitute for the advice of a physician, psychotherapist, or other qualified professional.
In this episode, George is joined by Alex Sarama, Founder of Transforming Basketball, to share his insights from his coaching journey with the Portland Fire. Alex shares insights to the Principles of Play he is using with the Fire. Alex also talks about what he learned in Cleveland with the Cavaliers and how he is combining it all together in his role as the head coach of the Fire. He discusses why coaches must fully commit to modern learning principles, how psychological safety accelerates growth, and practical ways to create environments where players thrive both on and off the court. Chapters: 00:00 – Introduction & Portland Fire's Early Success 03:30 – Establishing a Clear Team Identity as an Expansion Team 04:00 – Why Set Plays Still Matter in Modern Basketball 07:00 – Training Cover Solutions and Offensive Decision-Making 08:30 – Adapting Offensive Principles for the WNBA 12:00 – Optimizing Shooters Through Weak-Side Actions 13:00 – Baseline Drives, Corner Cuts, and Shot Quality 15:30 – Lessons from Vincent Collet and Team France 16:30 – Winning the Possession Game with Pressure and Turnovers 19:00 – Bringing CLA to the NBA with the Cleveland Cavaliers 20:30 – Lessons Learned from Kenny Atkinson 21:30 – Transitioning from Assistant Coach to Head Coach 23:30 – Hiring Coaches for Growth Mindset and Character 24:30 – Educating and Developing Coaching Staff and Coach Development and Continuous Learning 26:00 – Common Misconceptions About the Constraints-Led Approach (CLA) 28:30 – Learning Skills in Context Instead of Isolation 30:00 – Teaching CLA Without a Copy-and-Paste Approach 31:00 – Growing the Game Through Better Coaching and Culture 32:00 – Psychological Safety and Building High-Performance Environments 33:00 – Transformative Tip Level up your coaching with our Amazon Best Selling Book: https://amzn.to/3vO1Tc7 Access tons more of evidence-based coaching resources: https://transformingbball.com/products/ Links: Website: http://transformingbball.app/ Twitter: https://twitter.com/transformbball Instagram: https://www.instagram.com/transformingbasketball/ YouTube: https://www.youtube.com/@transformingbasketball Facebook: https://www.facebook.com/transformingbasketball/ TikTok: https://www.tiktok.com/@transforming.basketball
Chain of Learning: Empowering Continuous Improvement Change Leaders
Have you poured months into a strategy your team couldn't bring to life? Or watched capable people work harder than ever, and still struggle to pull together as a team?High performance isn't about a better strategy, more talent, or longer hours. It's about how your team works together, every single day.Karina Mangu-Ward, author of Teams That Meet the Moment, has spent more than a decade helping complex organizations redesign the messy day-to-day of how people actually get things done together. Her belief: good everyday teaming habits are both good for people and good for results. You don't have to choose between them.Making this real doesn't require a reinvention. You just need the right structure and the intention to show up differently. In this episode, Karina shares simple, tangible practices you can use in your very next meeting or strategic project.You'll Learn:The three lies leaders tell themselves about teamwork, and why believing them holds your team backHow the framework of the "Even Over" ends the swirl when your team is stuck choosing between two competing optionsWhy creating a "Safe to Try" process gets a team unstuck when you're chasing consensus and certaintyWhat a steady team cadence unlocks when everything around you feels like an emergencyThe instinct nearly every high performer has to unlearn before they can build a team that thrivesABOUT MY GUEST:Karina Mangu-Ward is a partner at August Public, an organizational change consultancy that helps large, complex organizations build more human-centered ways of working, whose clients include PepsiCo, Planned Parenthood, and Sundance. She's the author of Teams That Meet the Moment: 9 Practices for Unlocking Performance and Growth in Uncertain Times. Karina's passion is helping groups navigate complexity, gain insight, and unlock highly complex challenges.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/78 Connect with Karina: linkedin.com/in/karina-mangu-ward Purchase a copy of Karina's book: Teams That Meet the MomentLearn more about Karina's company: aug.co Take the Team assessment: assessment.aug.co Follow me on LinkedIn: linkedin.com/in/kbjanderson Subscribe to my newsletter: kbjanderson.com/newsletter Check out my website for resources and working together: KBJAnderson.com Join us on the Japan Leadership Experience: KBJAnderson.com/japantrip TIMESTAMPS FOR THIS EPISODE:03:01 Why great strategy still fails04:13 The hustle culture myth that's burning teams out05:20 Everyday habits drive extraordinary teams07:11 Meeting the moment in uncertain times09:13 The "Safe to Try" mindset that breaks gridlock11:18 Setting guardrails without limiting innovation12:06 Why small bets outperform big risks13:29 Unlearning the need to have the answer15:17 Why sticky practices beat complicated frameworks17:16 Simple retrospectives that strengthen learning20:19 The surprising cost of treating everything like an emergency22:09 Using "Even Over" to make better trade-offs25:28 Intention over reaction in decision-making30:32 When perfection becomes procrastination31:53 Why working in public accelerates learning34:22 The power of stories over instruction37:08 Intention + practice = better leadership39:14 What trade-off do you need to make?
The Institute of Internal Auditors Presents: All Things Internal Audit In this episode, Christina Brune sits down with Randolph Sergent, executive vice president and general counsel at CareFirst BlueCross BlueShield, to discuss why he decided to pursue the Certified Internal Auditor (CIA) designation despite spending his career in the legal profession. Sergent shares how earning the CIA helped him better understand audit planning, enterprise risk management, and the role of internal audit within an organization. The conversation also explores leadership, continuous learning, professional development, and why executives should invest in understanding the functions they support. HOST: Christina Brune Director of Certifications Outreach and Engagement, Institute of Internal Auditors GUEST: Randolph Sergent, CIA Executive Vice President and General Counsel, CareFirst BlueCross BlueShield KEY POINTS: Introduction and Career Journey [00:00:42-00:01:15] Why a General Counsel Pursued the CIA [00:01:16-00:03:00] What He Learned About Internal Audit and Standards [00:03:01-00:05:00] How the CIA Improved Conversations With the CAE [00:05:01-00:07:25] Balancing Executive Leadership and CIA Studies [00:07:26-00:10:00] Customer Service and Communication in Internal Audit [00:10:01-00:11:04] Study Strategy and Preparing for the Exams [00:11:05-00:12:14] Enterprise Risk Management and Audit Planning [00:12:15-00:13:59] How Audit Knowledge Changed Leadership Conversations [00:14:00-00:14:51] Creating a Culture of Continuous Learning [00:14:52-00:17:01] Leading by Example as an Executive [00:17:02-00:18:14] Why Leaders Should Invest in Understanding Their Teams [00:18:15-00:21:16] Advice for Executives Considering the CIA [00:21:17-00:22:49] Thoughts on the CIA Challenge Exam [00:22:50-00:24:34] Final Thoughts on Career Growth and Lifelong Learning [00:24:35-00:25:30 IIA RELATED CONTENT: Interested in this topic? Visit the links below for more resources: CIA Challenge Exam Global Internal Audit Standards Vision 2035 Become a Certified Internal Auditor (CIA) IAP (Internal Audit Practitioner) Certification Candidate Handbook Certificate Programs Visit The IIA's website or YouTube channel for related topics and more. Follow All Things Internal Audit: Apple Podcasts Spotify Libsyn Deezer
In this enlightening episode of the Transform Your Mind podcast, host Myrna Young engages in an inspiring conversation with Ilana Golan. Myrna sets the stage for a deep dive into personal transformation and reinvention, particularly in the wake of professional setbacks. With a remarkable history as an F16 flight instructor and a significant tech career in Silicon Valley, Ilana shares how she overcame the blow of being ousted from her company, and how this pivotal moment spurred her to create Leap Academy. Ilana's insights on resilience, identity, and the constantly evolving demands of careers are tailored for listeners aiming to transform and elevate their professional journey.Ilana describes how she reinvented herself through strategic leaps, using failures as catalysts for growth. In her discussion with Myrna, she unveils the importance of building personal brands and being adaptable in today's fast-paced job market, where the shelf life of skills is diminishing rapidly. Through Leap Academy, Ilana is empowering individuals to become their own economy by developing a portfolio career that safeguards against the instability of traditional roles. This episode is a must-listen for anyone feeling stuck at a career crossroads, offering fresh perspectives on utilizing identity shifts for success.Key Takeaways:Build Resilience Through Reinvention: Ilana emphasizes learning from failures and using them as stepping stones for personal and professional growth.Importance of Personal Branding: Tailor and align your story with your future aspirations, not just your current position, to navigate career transitions effectively.Portfolio Careers as Future-proofing: Ilana advocates for creating a diversified professional life to adapt to changing job markets and secure financial stability.Adaptability is Key: The ability to continuously reinvent and update skills is essential in a world where job roles and demands are rapidly evolving.Leadership Communication: Understand your audience and tailor communication to inspire rather than command, fostering a motivated and proactive team.Timestamp Summary0:02 Resilience and Reinvention: A Journey Beyond Titles5:57 Proving Competence in a High-Stakes Air Force Mission7:54 Leadership Lessons and the Power of Personalized Communication16:38 Personalized Weight Loss Solutions With Online Medical Support18:29 Rediscovering Identity After Career Loss and Personal Struggles21:35 Building a Personal Brand for Career Reinvention and Stability24:00 Reframing Rejection and Leaping Back to Success26:23 Finding Clarity and Purpose Through Entrepreneurship and Self-Discovery30:46 Embracing Personal Economy and Entrepreneurship for Career Resilience34:06 Adapting to AI and Navigating the Hidden Job Market38:01 Building a Personal Brand to Overcome Ageism and Career Stagnation41:03 Adapting to Rapid Skill Changes in the Modern Workforce43:44 The Importance of Continuous Learning and Entrepreneurship46:12 The Power of Reinvention and Portfolio CareersSponsors of this podcastWith Wegovy at Hers, lose up to 20% or more of your body weight when combined with diet and exercise. Visit forhers.com/transform to get personalized, affordable care that gets you. See this video on The Transform Your Mind YouTube Channel https://www.youtube.com/@MyhelpsUs/videosTo see a transcripts of this audio as well as links to all the advertisers on the show page https://myhelps.us/Follow Transform Your Mind on Instagram https://www.instagram.com/myrnamyoung/Follow Transform Your mind on Facebookhttps://www.facebook.com/profile.php?id=100063738390977Please leave a rating and review on iTunes https://podcasts.apple.com/us/podcast/transform-your-mind/id1144973094Feedspot Top 100 Mental Health Podcast For sponsored Brand interviews and sponsorship inquires please visit Partner With The Transform Your Mind Podcast | Myrna Young Life Coach
Let us know what you think!Security Halt's Med Group - https://zcform.com/QA5QsClick the link for a FREE consultation with My Med Team to see how we can help. How do you turn military experience into a thriving career in business, science, and entrepreneurship?In Episode 442 of the Security Halt! Podcast, Deny Caballero sits down with Marine Corps veteran, biotech scientist, and startup strategist Kenny Rienecker to discuss the mindset, adaptability, and relentless pursuit of growth that helped him navigate life after military service.From his early days as a college athlete and Marine to working in cutting-edge biotech and startup ecosystems, Kenny shares practical lessons on networking, education, leadership, entrepreneurship, and leveraging military skills to build success in the civilian world.Whether you're transitioning out of the military, launching a business, or searching for your next mission, this conversation is packed with actionable insights for long-term personal and professional growth.Chapters:00:00 From Athlete to Marine: Kenny Rienecker's Journey 04:58 Military Service and Leadership Development 10:02 Navigating the Military-to-Civilian Transition 14:48 Why Team Dynamics Drive Long-Term Success 19:59 How Military Skills Translate to Business and Marketing 26:02 Self-Discovery, Purpose, and Career Growth 29:10 Building a Powerful Professional Network 30:43 Education, Mentorship, and Continuous Learning 35:15 Inside the World of Biotechnology and Stem Cell Research 36:50 Avoiding Burnout While Chasing Success 41:14 Balancing Family, Ambition, and Well-Being 49:37 Why Veterans Should Consider an MBA and Advanced Education Sponsored by: Transcend Use my referral link to book a consultation for Peptide Therapy http://transcendcompany.com/DenyCaballero Pure Liberty Labs Use Code: SECURITY_HALT_10 Instagram: https://www.instagram.com/purelibertylabs/ Website: https://purelibertylabs.com/ PRECISION WELLNESS GROUP Use code: Security Halt Podcast 25 Website: https://www.precisionwellnessgroup.com/ SPECIAL FORCES FOUNDATION Instagram: https://www.instagram.com/specialforcesfoundation_/ Website: https://specialforcesfoundation.org/ Request Help: https://specialforcesfoundation.org/get-support/ Security Halt Mediahttps://www.securityhaltmedia.com/Instagram: @securityhaltX: @SecurityHaltTik Tok: @security.halt.podLinkedIn: Deny Caballero Looking for custom handmade items, military memorabilia, or laser engraving? Contact Eric Gilgenast.Instagram:https://www.instagram.com/haus_gilgenast_woodworks_main/Website: https://www.hausgilgenastwoodworks.com/SOF Heritage Designs Custom belt Buckles. Of the Regiment for the Regiment SOF-HD.Instagram: https://www.instagram.com/sofhdesigns/ Support the showProduced by Security Halt Media
What if educating your people so well that they could leave was exactly the point? At Your Health, that's not a risk to manage — it's the philosophy that built an entire learning ecosystem. In this episode, Jamie talks with Aubrey Wall, who came to Your Health from a background in education and now leads Your Health University, the organization's learning management system and continuous-development engine. Aubrey brings an educator's eye to a fast-evolving healthcare environment, where best practice changes by the day and meeting patients where they are demands that staff never stop learning. Here's what you'll hear: Why a healthcare company runs 12-month, Department of Labor–registered apprenticeships — including programs in management, value-based care, population health, and hospice aide preparation How gamification is being built into nurse instruction (straight from Aubrey's dissertation research) The difference between Your Health University (your classroom) and the Hub (your resource library) How LinkedIn Learning delivered roughly $4.2 million in CEUs to staff last year Meeting Leah — the new AI assistant that helps employees find exactly the right course If you've ever believed growing your people is a cost rather than the whole point, this conversation will change how you think. Press play, then go ask Leah a question. www.YourHealth.Org
Chain of Learning: Empowering Continuous Improvement Change Leaders
Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/Joy isn't a perk. It's a business strategy.Have you ever wondered whether work has to feel this hard? Whether the team you've built can actually function without you? Whether there's a way to lead that doesn't burn you — or your people — out?Rich Sheridan built Menlo Innovations around one bold idea: ending human suffering in the workplace. The result is a company where joy isn't a slogan. It's how things actually get done. It's a place built on collaboration, human energy, and pride in what people create together.Joy isn't constant happiness. It's the long arc of meaning and contribution alongside people who care. And it becomes possible the moment you stop being the center of every problem and start creating the conditions for ownership, continuous learning, and yes, joy.You don't have to change the world. You just have to change your world.You'll Learn:The mistake most leaders make about mistakes, and why more mistakes can get you ahead fasterWhy what looks like a questionable decision from below makes sense from aboveThe difference between joy and happiness, and why most leaders are chasing the wrong thingWhy running a small experiment will move you further than creating the perfect planWhat it really takes to build a company designed to last a hundred yearsABOUT MY GUEST:Rich Sheridan is the co-founder, CEO, and Chief Storyteller of Menlo Innovations, a software development and consulting firm known for its people-centered culture and focus on joy in the workplace. He is the author of Joy, Inc. and Chief Joy Officer and was inducted into the Shingo Academy in 2022 for his contributions to organizational excellence.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/77Connect with Rich Sheridan: linkedin.com/in/menloprezFollow me on LinkedIn: linkedin.com/in/kbjandersonSubscribe to my newsletter: kbjanderson.com/newsletterCheck out my website for resources and working together: KBJAnderson.comJoin us on the Japan Leadership Experience: KBJAnderson.com/japantripPurchase a copy of Rich's books: Joy, Inc. and Chief Joy OfficerLearn more about Menlo Innovations: menloinnovations.comTugboat Institute: tugboatinstitute.comTIMESTAMPS FOR THIS EPISODE:02:37 When work no longer feels sustainable05:26 The moment Rich realized the problem wasn't technology07:27 What an 8-year-old noticed about leadership08:23 Why hero-based organizations scale through exhaustion09:39 When caring becomes carrying12:21 The codependency leaders develop with crises14:09 What joy at work actually means17:13 Working with pride and delighting customers19:17 Why human energy is a leadership responsibility21:00 What's the cost of not having joy?23:28 From constant firefighting to two emergencies in 25 years25:24 Joy vs. happiness: What's the difference?27:02 Why joy isn't happiness every day32:17 The phrase that keeps Menlo moving forward 34:15 The leadership lesson Rich learned from flying40:39 Why Menlo isn't chasing exponential growth43:02 The book that changed Rich's career45:18 Why crisis practices work when there isn't a crisis47:28 Why your system keeps producing the same results49:38 The shift from carrying to creating conditions for change leadership51:46 Why stepping in can hold people back Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/
Lawrence revisits one of the most practical and requested topics in the parental alienation community: family court. Drawing from insights shared by family law attorney Rachel King, he explores what many parents wish they understood before hiring an attorney, representing themselves, or standing before a judge whose decisions may profoundly impact their relationship with their children.The discussion focuses on preparation, advocacy, communication, courtroom strategy, and emotional regulation during high-conflict custody disputes. Lawrence reflects on how fear, urgency, and grief can influence decision-making, while highlighting tools that help parents stay grounded and informed throughout the legal process. For those navigating parental alienation and family court, this conversation offers realistic guidance, practical wisdom, and a reminder that living fully is not giving up, but an act of love and integrity.Key TakeawaysUnderstanding the judge's style can influence case outcomesAlways review legal invoices and fee agreements promptlySitting in court proceedings provides valuable insights into judicial behaviorEffective communication and emotional regulation are crucial in courtPreparation and knowledge of evidence rules can prevent case setbacksChapters00:00 - Introduction: The Chaos of Family Court01:02 - Revisiting Key Points from Rachel King's Interview01:56 - The Importance of Court Preparation and Self-Advocacy04:13 - Understanding Court Rules, Expectations, and Judge Behavior06:32 - Managing Legal Fees and Billing Transparency08:25 - Self-Representation: Pros, Cons, and Critical Tips14:15 - Observing Court Proceedings to Gain Insights16:01 - The Judicial Process and Judge Selection18:24 - The Impact of Court Procedures on Your Case20:47 - Continuous Learning and Emotional Self-Care22:01 - Final Thoughts: Support, Resources, and CommunitySupport & Community:Parental Alienation Anonymous (PAA): Join our free 12-step support group with 16 online meetings weekly for parents, grandparents, family members, and previously alienated individuals seeking healing and recovery.PA-A.org: Parental Alienation Advocates is a 501(c)(3) nonprofit dedicated to fostering education, advocacy, and support for individuals grappling with the distressing impact of parental alienation, estrangement, erasure, and family disconnection.All our services are free and sustained by grants and community donations. Your support helps us continue offering these vital resources.Donate here: https://pa-a.mykajabi.com/donations-for-the-12-step-programConnect with Us:Email your questions or insights: familydisappeared@gmail.comLike, share, and comment to help us reach more families in need.If you wish to connect with Lawrence Joss or any of the PA-A community members who have appeared as guests on the podcast: Email - familydisappeared@gmail.com Linktree: https://linktr.ee/lawrencejoss(All links mentioned in the podcast are available in Linktree)This podcast is made possible by the Family Disappeared Team:Anna Johnson- Editor/Contributor/Activist/Co-hostGlaze Gonzales- Podcast ManagerConnect with Lawrence Joss:Website: https://parentalalienationanonymous.com/Email- familydisappeared@gmail.com
In this episode, Vincent A. Lanci interviews Michael, aka BLCKBUTTERFLY, exploring his journey from modeling and music to now Harvard, AI mastery, and brand ownership. They discuss the importance of owning your name, leveraging AI for creativity, continuous learning, and the pursuit of big goals like working with Jay-Z as he is signed under Roc-Nation."Use setbacks as motivation to keep going"Chapters00:00 The Journey of Transformation: From Sellah to BLCKBUTTERFLY04:38 Harnessing AI in Creative Industries09:37 The Importance of Continuous Learning and Growth14:48 Building a Brand and Owning Your Identity18:38 Future Aspirations and Entrepreneurial Goals"Never stop learning and growing"Other Takeaways*Brand ownership and legal rights *AI as a creative tool and its impact on entertainment *The importance of continuous learning and adaptation *Building a versatile career in entertainment and entrepreneurshipFollow his incredible journey with us by checking out his last show with us on February 24, 2025 here!Send us Fan MailSupport the showRemember to subscribe for the next episode. Show Sponsor: ComingAlive PodcastProduction.com (Download your Podcast Launch Checklist for only $1 here)Music Credits: Copyright Free Music from Adventure by MusicbyAden.
Chain of Learning: Empowering Continuous Improvement Change Leaders
Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/What does it really take to sustain a culture of continuous improvement – through pressure for results, across generations, and into an era of AI?In this final episode of my three-part series with John Shook, one of the most influential leaders and thinkers in the global lean community, we turned to the questions on your mind. Before we sat down to record, I asked listeners to submit your questions. We cover four of them specifically here, though many others were addressed in Parts 1 and 2, and together they highlight the tensions change leaders and executives face every day.At the end, as we promised in Part 2, John shares his parting reflections and advice for all of us leading transformation to create people-centered learning cultures. It's not just what we should stop doing, it's what we need to continue. Starting with ourselves.If you haven't listened to episodes 74 and 75 yet, start there first as you won't want to miss hearing this conversation in full.You'll Learn:Why leaders should be patient for results but impatient for actionWhy getting to the assumptions that underlie your principles and values is where the real work of culture change beginsHow aligning around the real problem to solve helps close the gap across generations and perspectivesWhat the original intention of jidoka — separating machine work from human work — can teach us about navigating AI and keeping technology in service of peopleThe real purpose of kaizen and continuous improvementABOUT MY GUEST:John Shook spent eleven years with Toyota in Japan and the U.S., where he helped transfer the Toyota Production System globally. He later served as President of the Lean Enterprise Institute and Chairman of the Lean Global Network.John is the co-author of the award-winning books Learning to See and Managing to Learn, and wrote the foreword to my book Learning to Lead, Leading to Learn. As an industrial anthropologist, he brings a perspective that connects culture, systems, and practice to bridge deep thinking with real-world application.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/76Connect with John Shook: lean.org/about-lei/senior-advisors-staff/john-shook/ Follow me on LinkedIn: linkedin.com/in/kbjanderson Subscribe to my newsletter: kbjanderson.com/newsletterCheck out my website for resources and working together: KBJAnderson.comJoin us on the Japan Leadership Experience: KBJAnderson.com/japantrip Purchase a copy of, “Learning to Lead, Leading to Learn,”: https://kbjanderson.com/learning-to-lead/ TIMESTAMPS FOR THIS EPISODE:02:28 [Listener Question] How do you balance patience with action?04:06 Avoiding solution jumping and analysis paralysis05:20 [Listener Question] What will matter most for the next generation of organizations?07:21 Why underlying assumptions matter more than artifacts08:28 The deeper level of hansei and reflection08:53 [Listener Question] How do you bridge generations without slowing improvement?10:43 Quick PDCA vs. long-cycle learning11:23 Aligning people around shared purpose13:56 [Listener Question] In our age of AI, how do we stay true to jidoka's original intent, separating machine work from human work?14:12 AI, jidoka, and protecting human work15:23 Four questions to navigate uncertainty16:17 Why respect for people still matters in AI17:15 Jidoka beyond “automation with a human touch”18:54 Curiosity, experiments, and learning with AI19:30 The promise and risk of AI thinking for us22:08 PDCA beyond engineering and problem solving25:39 The purpose of kaizen is to do more kaizen26:18 Creating conditions for people to think and grow27:00 Shifting from leading change to creating conditions Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/
I asked Chat GPT and Claude "whats the best way to build a fitness business?" - and I got ten answers ranging from decent to flat our wrong.. Listen to find out what he came out with.. Timestamps: 00:00 Prompting Chat GPT and Claude 03:02 Evaluating AI Advice for Fitness Coaching 05:49 Niche and Target Audience 09:10 The Role of Certifications and Business Plans 12:01 Building a Client Base and Marketing Strategies 15:08 Networking and Professional Relationships 18:13 Investing in Yourself and Continuous Learning www.briankeanefitness.com
To watch a video version of this podcast, click here: https://youtu.be/oCnCRv-xTDM Click the link to watch Reuben ride his new toy:https://www.instagram.com/reel/DYhiBQTBc-P/?igsh=M2xwdDdmNnpwN3Rk In this episode, Reuben Saltzman, Tessa Murry, and guest Eric Hausman explore the impact of AI on home inspections, client expectations, and innovative projects like vehicle branding. They discuss how AI is shaping the industry, the importance of setting clear expectations, and share personal stories about recent adventures and projects.Here's the link to Inspector Empire Builder: https://www.iebcoaching.com/eventsTakeawaysAI is transforming home inspections and reporting.Inspectors must manage expectations around AI-generated checklists.Honesty and clear communication remain essential.Pre-drywall inspections help catch hidden issues early.AI improves client communication and saves time.AI visuals can sometimes create misleading expectations.Client feedback helps improve inspection services.Professional branding builds trust and visibility.Continuous learning is important as AI evolves.Human expertise still matters despite AI advancements.Chapters00:00 Memorial Day Reflections03:06 Adventures in Idaho05:59 Home Improvement Projects09:01 The Rise of AI in Home Inspections12:08 Setting Client Expectations15:02 Company Vehicles and Their Impact22:25 The Importance of Honesty in Inspections24:16 Understanding Inspection Standards and Expectations26:21 Pre-Drywall Inspections: A Crucial Step27:38 The Role of AI in Home Inspections30:15 Learning from Client Feedback31:40 Addressing Plumbing Concerns34:27 The Impact of AI on Home Inspection Reporting35:44 Challenges with AI in Visual Representation37:35 AI as a Time-Saving Tool39:52 AI in Client Communication43:35 Continuous Learning and AI Integration
If you're a software engineer right now, you likely feel like your world is changing overnight. We are writing half or less the amount of code that we wrote even a year ago, which represents a seismic, groundbreaking shift in our industry. For many of us, this career has always been engaging for deeply creative and intellectual reasons—and that excitement is still here. But our mental models of what it means to be a good engineer, and what it means to keep improving, have gone a little stale. In today's episode, I want to talk about a distinction that I believe will become the cornerstone mistake for seasoned engineers: confusing _practice_ with _adaptation_, and leaning on the wrong one at the worst possible moment. Two Surfaces Coming Into Contact: Picture your knowledge, skills, and toolset as one surface, and the actual state of the art as another. We've always known the surface area we could learn far exceeds what we can learn, which forces us to place bets on a learning strategy. What's changing is how fast that second surface is moving underneath us. Improvement by Practice vs. Improvement by Change: Practice is wielding what you've already adopted—smoothing out errors, building muscle memory, refining what you already know. Adaptation is fundamentally folding something new into your repertoire. Both are real forms of improvement, but they are not interchangeable. The Cornerstone Mistake for Senior Engineers: Later in your career, the time you spend adapting naturally goes down as you settle into practice. The biggest error I'm already watching engineers make is moving too quickly toward practice when the industry is loudly calling for adaptation instead. Inspect and Adapt—at the Right Altitude: Sprint retros were never really about getting marginally better at the thing you already do. The intent of "inspect and adapt" is to step up one level and examine the system. The trap is treating adaptation like a minor refinement—getting a little better at prompting—when it should mean asking whether you're thinking about prompting in the wrong way entirely. Question the Ratio, Not Just the Output: Real adaptation looks like asking whether you have the right mix of human and agent on a problem. Are you leaning on the agent for things you shouldn't, or failing to lean on it for the things you should? Have you genuinely thought about how sub-agents or an agent team are working the problem you're producing? A Spectrum, Not a Binary: On one end, you make micro-adjustments to your refinement process. On the other end of experimentation, you ask whether refinement—or even having engineers plan the work—is the right thing at all. The point isn't that practice is dead; it's that the industry is changing fast enough that the adaptive end of that spectrum deserves far more of your attention than it used to. Episode Homework: Take something you currently treat as a practice problem—"how do I refine tickets faster?"—and step up a level. Ask the adaptive version of the question instead: "Is refinement even the right thing anymore?"
Chain of Learning: Empowering Continuous Improvement Change Leaders
Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/Lean has always been about people. We just kept reaching for the tools, without understanding the human purpose behind them.In part two of my three-part conversation with John Shook, we go behind the scenes of Toyota's culture and leadership — sharing stories of the system-building leaders who actually made it what it is, and exploring what it really means to lead people-centered change.John shares behind-the-scenes reflections from his time inside Toyota that you might not have heard before. Drawing on his direct experience in the company and our shared experiences living and working in Japan and globally, we explore a critical feature that is often missed: lean has always been a socio-technical system. The tools only work when we understand the deeper human purpose behind them.In this episode, we talk about the people who actually built Toyota's culture, what John learned from his two very different bosses — including Isao Yoshino, the subject of my book “Learning to Lead, Leading to Learn” — and what happens when we lose sight of the human purpose inside the tools we practice every day.In the previous episode, John offered a powerful reframe on lean's impact — and what question we should really be asking as change leaders. If you haven't listened to episode 74 yet, hit pause and start there first — then come back to this one to pick up where we left off.You'll Learn:Inside stories of how Toyota's culture was built and the system builders behind itWhat John learned from his very different bosses inside Toyota and how their styles shaped his own leadershipWhether you are a lean “mechanic” or “social worker” and what your answer reveals about your leadershipWhy every lean tool is already socio-technical — kanban, standardized work, A3, andon — and what we lost when we introduced them as primarily technicalThe concept of motainai — waste as a moral failure, not just a technical one — and why this matters for how you leadABOUT MY GUEST:John Shook spent eleven years with Toyota in Japan and the U.S., where he helped transfer the Toyota Production System globally. He later served as President of the Lean Enterprise Institute and Chairman of the Lean Global Network.John is the co-author of the award-winning books Learning to See and Managing to Learn, and wrote the foreword to my book Learning to Lead, Leading to Learn. As an industrial anthropologist, he brings a perspective that connects culture, systems, and practice to bridge deep thinking with real-world application.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/75Connect with John Shook: lean.org/about-lei/senior-advisors-staff/john-shook/ Follow me on LinkedIn: linkedin.com/in/kbjanderson Subscribe to my newsletter: kbjanderson.com/newsletterCheck out my website for resources and working together: KBJAnderson.comJoin us on the Japan Leadership Experience: KBJAnderson.com/japantrip Purchase a copy of, “Learning to Lead, Leading to Learn,”: kbjanderson.com/learning-to-lead TIMESTAMPS FOR THIS EPISODE:03:04 Why changing culture is harder than copying systems04:05 John's question that still drives him: Why Toyota?05:10 How John found his way into Toyota and NUMMI06:15 Why Toyota endured while other Japanese companies faded07:10 Short-term leaders vs. long-term system builders08:15 The crisis that shaped Toyota's future direction10:05 John's experience learning from very different Toyota leaders11:15 Why conflicting feedback accelerated John's learning12:10 Bringing your own thinking into the A3 process13:15 Different cultures inside Toyota and how they shaped leadership14:10 Mr. Cho's powerful way of teaching through stories16:10 Katie's lion story and breaking the telling habit17:15 Adapting your leadership approach to the situation19:15 Reading both the technical and social sides of change20:20 TPS as a way to expose weaknesses and accelerate growth21:45 Are you a lean mechanic or a lean social worker?22:50 Identifying your leadership bias and growth edge24:05 Why process improvement and OD teams should work together27:10 Scientific thinking, humanism, and ethics in Toyota leadership28:55 Eliminating waste as more than a technical exercise30:05 Mottainai and the deeper meaning of waste32:25 Why lean tools were always socio-technical33:40 Kanban, standardized work, and the human side of lean35:10 The A3 as more than a problem-solving tool37:35 The most common failure mode in lean transformations38:30 When lean becomes the goal instead of the means39:30 Why lean isn't just for executives40:35 Improving work at every level of the organization41:40 Why empowerment without support falls apart42:20 The Andon system as a model for real support43:45 Where do you need to grow: technical or human? Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/
Summary In this episode, Andy welcomes back Steve Kahle, entrepreneur, executive, and fractional CIO, author of Leadership Recall: Harness Insights. Accelerate Innovation. LEAD WITH AUTHORITY. Steve first joined the podcast in episode 184 to discuss email overload. This time, the conversation turns to a challenge every leader faces: the forgetting curve. Research suggests we forget up to 83% of what we learn within a week, and Steve argues this is not just a learning problem, it's a leadership problem. Steve shares his CCR framework (Capture, Catalog, and Recall), along with practical tools such as the Anki flashcard app and the Email Me voice-note app, to build what he calls a learning operating system. The discussion covers how to design a recall fitness practice in as little as three minutes a day and how removing friction at every step keeps the system sustainable. If you're looking for a practical system to stop letting great insights slip away and start leading with more authority, this episode is for you! Sound Bites "I think God put in my heart to be a relentless optimizer. I like to see things work and work well." "When you really zoom out in life, those who are really successful have figured out what are the frameworks, what are the methodologies that work, and they simply apply those." "Our subconscious mind can handle about 11 million bits of data per second, but about 40 bits conscious mind." "I went all in. Christ totally transformed my heart, and I'm realizing that scripture memory is a superpower." "Time swiftly washes away the obvious." "Learning really is a privilege, and we need to be able to find time that works with our daily rhythms." "Three minutes a day is really all you need to be able to see tremendous traction on being able to recall things that matter" "Instead of 'I'm bad at remembering names,' you could, do a reframe like, 'Hey, I'm getting better at remembering people's names.'" Chapters 00:00 Introduction 01:48 Start of Interview 02:06 Early Experiences and the Instinct to Remember 04:08 Is Memory a Natural Gift or a Trainable Skill? 05:19 Forgetting as a Feature, Not Just a Bug 07:10 The Leadership Cost of Forgetting 09:10 Shifting the Bottleneck from Input to Retention 12:02 The Five-Hour Rule and Three Learning Archetypes 14:19 The CCR Framework in Practice: Capture, Catalog, and Recall 19:50 Removing Friction from Your Learning System 23:23 Inside Anki: Cloze Deletions and Building Cards 26:10 Organizing Your Recall Decks 27:30 Real-World Results: When Readers Apply the System 28:56 Building Recall Habits in Your Kids 32:50 How to Get the Book 34:01 End of Interview 34:17 Andy Comments After the Interview 37:46 Outtakes Learn More You can learn more about Steve and his work at leadershiprecall.com. For more learning on this topic, check out: Episode 184 with Steve Kahle. It's our previous conversation about keeping your head above water when drowning in email and commitments. Definitely recommend checking it out. Episode 411 with Laura Mae Martin. She's the head of productivity at Google and shares ideas that I still use to this day. Episode 376 with Nick Sonnenberg. It's a book about helping you and your team stop drowning in all the information and commitments at work. Chat with PMeLa You can chat directly with PMeLa—the podcast's AI persona—to get episode recommendations and answers to your project management and leadership questions. Visit PeopleAndProjectsPodcast.com/PMeLa to chat with her. Pass the PMP Exam If you or someone you know is thinking about getting PMP certified, we've put together a helpful guide called The 5 Best Resources to Help You Pass the PMP Exam on Your First Try. We've helped thousands of people earn their certification, and we'd love to help you too. It's totally free, and it's a great way to get a head start. Just go to 5BestResources.PeopleAndProjectsPodcast.com to grab your copy. I'd love to help you get your PMP this year! Join Us for LEAD52 I know you want to be a more confident leader–that's why you listen to this podcast. LEAD52 is a global community of people like you who are committed to transforming their ability to lead and deliver. It's 52 weeks of leadership learning, delivered right to your inbox, taking less than 5 minutes a week. And it's all for free. Learn more and sign up at GetLEAD52.com. Thanks! Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Leadership, Memory, Learning, Productivity, Knowledge Management, Recall, Spaced Repetition, Personal Development, Continuous Learning, Networking, Project Management The following music was used for this episode: Music: Imagefilm 034 by Sascha Ende License (CC BY 4.0): https://filmmusic.io/standard-license Music: Tuesday by Sascha Ende License (CC BY 4.0): https://filmmusic.io/standard-license
Chain of Learning: Empowering Continuous Improvement Change Leaders
Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/Has lean really failed?That question sparked one of the most listened-to conversations in the history of this podcast — my two-part series with Jim Womack in episodes 37 and 38.When I sat down with John Shook — one of the most influential thought leaders and practitioners in the global lean and continuous improvement community — we explored a different angle.John's perspective isn't a rebuttal. It's a reframe. A counterpoint to the question itself.John asks: what problem are we really trying to solve?His answer unfolds across three episodes — the first ever three-part series on Chain of Learning. And I think it will change how you think about your own impact as a change leader.You'll Learn:Why the question "how many lean enterprises have we created?" may be leading us in the wrong direction — and what we should ask insteadThe difference between "command and control" and what John calls "command and abandon" — and which one you're more likely doingWhy the key question in problem-solving is not "is this accurate?" but "is this useful?"How to recognize your span of influence and build systems at the right level that help people think, learn, and take ownershipWhy purpose → work → capability is the right sequence — and why most leaders start in the wrong placeABOUT MY GUEST:John Shook spent eleven years with Toyota in Japan and the U.S., where he helped transfer the Toyota Production System globally. He later served as President of the Lean Enterprise Institute and Chairman of the Lean Global Network.John is the co-author of the award-winning books Learning to See and Managing to Learn, and wrote the foreword to my book Learning to Lead, Leading to Learn. As an industrial anthropologist, he brings a perspective that connects culture, systems, and practice to bridge deep thinking with real-world application.Will you help me?I have a quick favor to ask. I'm conducting research for my next book and would love to get your insights on people-centered, learning organizations and the leadership that creates them. The survey takes just 5 to 10 minutes and your responses will directly shape the book and a future Chain of Learning podcast episode.-> Take the Survey here, open through May 22.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/74Connect with John Shook: lean.org/about-lei/senior-advisors-staff/john-shook/ Follow me on LinkedIn: linkedin.com/in/kbjanderson Subscribe to my newsletter: kbjanderson.com/newsletterCheck out my website for resources and working together: KBJAnderson.comJoin us on the Japan Leadership Experience: KBJAnderson.com/japantrip Grab a copy of, “Learning to Lead, Leading to Learn,”: kbjanderson.com/learning-to-lead TIMESTAMPS FOR THIS EPISODE:03:00 Why John Shook believes we may be asking the wrong question about lean05:25 Why change leadership always starts with changing yourself06:40 The tension between influencing others and trying to control them08:15 What a people-centered learning culture actually looks like in practice09:05 Why John avoids lean jargon and starts with the problem instead10:00 The Toyota question that shaped John's thinking: “What problem are you trying to solve?”11:15 Why learning only matters when it's grounded in the work12:30 Toyota's “attitude toward learning” and why it changes everything15:05 Why leaders must create the environment for learning and problem-solving16:00 How organizations drift into “big company disease”17:05 Why purpose → work → capability is the sequence most leaders miss18:15 The risk of starting culture change with leadership behaviors alone19:20 Why focusing on the work reveals what's really blocking change21:00 Why John sees more “command and abandon” than command and control23:20 Focusing on your span of influence instead of waiting for senior leaders27:15 How every person at work already has “problem consciousness”29:00 The surprising truth about who is most frustrated in organizations32:15 Building systems at your level that create ownership and capability33:20 Why modeling the behavior matters more than pushing harder36:15 Why sustainable change starts with how you show up each day Learn more and apply for the November 2026 cohort of my Japan Leadership Experience: https://kbjanderson.com/japantrip/
What happens when you discover that a book that fundamentally changed how you think is built on a shaky foundation? In today's episode, I share my own struggle with the replication crisis surrounding Daniel Kahneman's *Thinking Fast and Slow*, and I use it as a springboard to talk about a much bigger skill: knowing how to update your beliefs when reality shifts underneath you. This isn't about throwing out science or losing trust in your heroes. It's about developing the muscle to replace old explanations with better ones — a skill that has never been more important for software engineers. The Replication Crisis, Briefly Explained: Understand the difference between reproducing a study (re-running the analysis on the original data) and replicating one (recreating the study from the ground up), and why a surprisingly large portion of well-respected psychology research, including studies cited in Thinking Fast and Slow, doesn't hold up under scrutiny. Base Rates Matter: Kahneman didn't pick uniquely bad studies. If you randomly sampled from the broader academic literature, you'd hit the same failure rate. The lesson isn't about one author — it's about how we evaluate any body of knowledge. The Beginning of Infinity Framework: Drawing from David Deutsch's book, explore the idea that all progress is rooted in the assumption that we are fundamentally incorrect, and that improvement comes from continually building better explanations on top of incomplete ones. Beliefs as Calibration, Not Truth: Your beliefs about what makes a good engineer, what makes good code, or what makes a good career move are not eternal truths. They are calibrations to your current reality, and that reality is changing fast. The Ego Trap of Old Beliefs: Notice the very human, very subtle pull to defend things you previously argued for — not because they're still right, but because admitting otherwise creates a discontinuity with your former self. This is one of the biggest blockers to learning. Two Competing Explanations of AI Adoption: Walk through a worked example of holding two predictions about AI in tension and asking honestly which one better explains the reality you're seeing — at both a macro industry level and the micro level of debugging a system. Moving Goalposts Aren't a Conspiracy: A lot of what feels like shifting goalposts in our industry is just goalposts moving on their own. A big part of our job as engineers is figuring out where they are now and predicting where they're heading next. Episode Homework: Pick one belief you hold strongly about your work — about what makes a good engineer, about a tool, about a process. Try to deconstruct it into its parts and ask whether a better explanation exists for what you're actually seeing.
Chain of Learning: Empowering Continuous Improvement Change Leaders
The way you're leading transformation might be getting in the way of the culture you're trying to build.As change leaders and practitioners, we care about results. But in that focus, it's easy to stay on the outer work—processes, metrics, systems—and underestimate the inner work – our mindset, behaviors, and relationships – that actually moves people.Our passion can unintentionally pull us away from creating the conditions for learning, alignment, and growth, and taking ownership back by stepping in to do, to solve, and to own the work.To explore this, I'm joined by Richard Koch, who has spent 25+ years leading change inside large, complex global organizations—from frontline improvement to system-level transformation. We're connected by a shared belief: sustainable transformation doesn't come from pushing harder. It comes from creating the conditions for people to be successful.In this conversation, Richard shares what he's learned from being inside that tension including why the way many organizations deploy improvement teams can unintentionally prevent the problem-solving ownership they're trying to build.You'll Learn:Why daily work and small steps are where long-term change is actually builtHow separating leadership development and continuous improvement creates confusion—and weakens ownershipWhere improvement teams unintentionally take over the work and limit capability growthWhat it looks like to support leaders in owning change without stepping in to solve itWhy the leader must be at the center of transformation—and what changes when that responsibility is heldABOUT MY GUEST:Richard H. Koch is Managing Director of Serofia and works with leaders who want to create meaningful progress for people, performance, and the future they are helping to shape. Drawing on more than 25 years of international experience across strategy, leadership, operational excellence, innovation, and transformation, he brings together coaching, training, and consulting in a way that is both human and practical. His approach is grounded in systems thinking, deep listening, and helping leaders turn strategic ambition into real progress through small steps and real work.Will you help me?I have a quick favor to ask. I'm conducting research for my next book and would love to get your insights on people-centered, learning organizations and the leadership that creates them. The survey takes just 5 to 10 minutes and your responses will directly shape the book and a future Chain of Learning podcast episode.-> Take the Survey here, open through May 22.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/73Connect with Richard Koch: linkedin.com/in/richardkoch88Learn more about Serofia: serofia.comFollow me on LinkedIn: linkedin.com/in/kbjanderson Subscribe to my newsletter: kbjanderson.com/newsletterCheck out my website for resources and working together: KBJAnderson.comTIMESTAMPS FOR THIS EPISODE:03:44 Importance of seeing potential in every person06:10 How seemingly insignificant actions ripple through teams08:37 Why separating leadership and improvement work breaks progress09:14 The Inner System vs. Outer System framework and how it drives change12:19 The negative effect with silos that keeps you away from focusing on the work and the leader15:14 Why forcing change undermines ownership17:32 The mindset shift for change leaders and internal consultants19:07 Why daily work is the path to long-term transformation 21:22 When improvement work splits into process and leadership, change stops sticking23:19 Why direct observation and connection matter25:23 Challenge of relying on experts to help solve problems28:27 How to build sustainability instead of dependency29:05 Navigating trust, timing, and influence with senior leaders32:25 Leading with empathy and understanding the pressure leaders are under33:52 Value of having the right outside partner to achieve goals35:50 Seeing a leader move from sponsor to truly owning and enabling change39:36 Importance of staying curious and creating space for ideas and growth41:00 Taking small steps to make big changes43:00 The essence of small steps, belief in people, and leading with heart to create the conditions for change
"What if you train them and they leave?" It's the fear that quietly keeps most healthcare leaders from investing in their people. Matt Staub — CEO of Your Health — wants you to sit with the question his mentor once asked in return: What if you don't train them, and they stay? In this episode, Matt joins Jamie Preston for a conversation about why workforce education isn't a perk at Your Health — it's the culture. From nationally accredited apprenticeships, to a training pipeline built out of a licensing crisis, to the real people behind the success stories, this is a blueprint for leaders who want to grow something that lasts. Key topics covered: The lumberjack story: why sharpening your axe beats swinging harder every time How a shortage of licensed administrators became the catalyst for Your Health's training engine The shift from "education happens on your own time" to "this is how we behave" Real success stories — Olivia, Kristin, Taylor, McKinsey, Rebecca — and what they share Matt's three challenges for anyone ready to grow: show up, find your who, take your shot If you've ever wondered whether developing your people is worth the cost, this episode will change the math. Press play — then look around, and ask yourself who's looking at you.
Chain of Learning: Empowering Continuous Improvement Change Leaders
The messy middle is part of the learning process.It's the point where what worked before no longer fully fits—but what comes next is not yet clear.Where your thinking is still forming, your ideas are evolving, and the answer has not fully emerged.And while it can feel uncertain, this is often where the deepest continuous learning happens.In this behind-the-scenes bonus episode on Chain of Learning, I share a live conversation with, Betsy Jordyn, my business coach and strategic thinking partner, recorded on the final day of a working retreat earlier this month. We pull back the curtains and invite you into our unscripted reflections from working through the messy middle of shaping my next book—and the leadership (and life) lessons that continue to emerge through the process.Tune in to hear the real-time learning, reflection, and refinement happening as I shape the ideas behind my next book.You'll learn:Why the messy middle is often a necessary part of continuous learning, growth, and effective change leadershipHow to recognize when forcing clarity too early limits stronger thinking from emergingWhat it looks like to let ideas evolve instead of defending what came beforeHow collaboration and outside perspective sharpen your judgment and deepen your thinkingWhy modeling your own learning process creates stronger conditions for learning in othersHow to stay engaged in uncertainty without rushing to jumping to answers too quicklyABOUT MY GUEST:Betsy Jordyn is the founder and CEO of Betsy Jordyn International, a strategic branding firm that helps transformational consultants and coaches refine their messaging, positioning, and offers to accelerate their success and amplify their impact. She is also the host of the Consulting Matters podcast and a sought-after speaker and trainer on brand strategy, executive influence, and the business of transformation.Will you help me?I have a quick favor to ask. I'm conducting research for my next book and would love to get your insights on people-centered, learning organizations and the leadership that creates them. The survey takes just 5 to 10 minutes and your responses will directly shape the book and a future Chain of Learning podcast episode. -> Take the Survey here, open through May 22.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/72Connect with Betsy Jordyn: linkedin.com/in/betsy-jordynListen to Betsy's Podcast, Consulting Matters: betsyjordyn.com/podcasts/consulting-matters Check out my website for resources and working together: KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjanderson Download my FREE KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalystSubscribe to my newsletter: kbjanderson.com/newsletter Take the People-Centered Leadership SurveyTIMESTAMPS FOR THIS EPISODE:01:16 The hidden reality of creativity and why books are written multiple times02:39 What the messy middle feels like and why this stage matters more than we think05:04 Re-centering leadership on what's within your control in a world of constant change06:00 Why influence isn't about forcing change, but creating conditions for growth08:12 Reframing resistance and what people actually need to move forward10:06 How to keep evolving instead of staying stuck in old ways of thinking12:26 The process of writing a book and getting clarity on the what the book is about16:04 Why growth often requires releasing what once worked17:09 Benefits of collaborating in person vs. using AI as a thinking partner18:07 Why learning can't be forced, but we need to allow space for insight22:07 The concept of omotenashi and looking at a lens of caring from a human angle24:14 The meaning of Intention = Heart + Direction to create the conditions for learning29:15 What changes when you respect others' agency instead of driving direction32:19 How to have empathy and not push your agenda when leaders are not “bought in”33:01 Why your expertise can become a barrier to connection and clarity35:46 How different perspectives reveal whether your message actually lands38:08 Moving beyond the lingo to prevent barriers43:27 Why growth requires releasing identities, ideas, and ways of working
Creating a healthier, more sustainable nonprofit sector requires shifting away from perfectionism, overwork, and martyrdom toward cultures that prioritize progress, humanity, and realistic expectations. As things fall apart around us, we have the opportunity to reimagine a better sector. In this episode 148, a re-release of episode 104, Carol Hamilton and her guests revisit insights that feel even more relevant in the current context. Center equity, inclusion, and cultural humility as foundational—not optional—elements of organizational culture Name and move away from toxic norms like overwork, perfectionism, and martyrdom Focus on relationships and shared leadership rather than isolated effort Embrace progress over perfection through small, meaningful steps Build organizational alignment to reduce friction and increase impact Normalize humanity at work—grace, compassion, and imperfection are part of effectiveness Create environments where rest, reflection, and creativity are possible Advocate for realistic expectations and sufficient resources to match goals Recognize that change happens at multiple levels—from individual choices to organizational practices to sector-wide norms Episode Highlights 00:01 – Framing the Need for a More Humane Nonprofit Sector 03:00 – 10 Core Lessons on Healthy Organizational Culture 07:57 – Progress Over Perfection Through Continuous Improvement 10:44 – The Risk of Over-Collaboration Without Action 15:20 – Balancing Action and Reflection for Learning 16:18 – Building Guardrails That Support Being Human at Work 22:11 – Modeling Empathy, Values, and Continuous Learning 23:11 – Planning for 85% Capacity to Avoid Burnout and Risk 27:10 – Using Visual Tools to Align Work and Capacity 28:27 – Creating Space for Joy, Creativity, and Connection 34:49 – Strengthening Relationships Across Teams and Boards 35:47 – Advocating for Resources and Realistic Expectations 37:04 – Moving Toward a More Sustainable and Human-Centered Sector Important Links and Resources: Erin Allgood - https://www.allgoodstrategies.com/ Dr. Orletta Caldwell - https://beyondexisting.com/ Susan Kahan - https://sapphirefundraisingspecialists.com/ Sarah Olivieri - https://www.pivotground.com/ Reva Patwardhan - https://www.greatergoodcoaching.org/ Pooya Pourak - https://www.matchnice.org/ Liberating Structures - https://www.liberatingstructures.com/ About your podcast host: Carol Hamilton, principal of Grace Social Sector Consulting, helps nonprofits become more strategic and effective through inclusive strategic planning, evaluation design, and organizational assessment. With over 30 years of experience, she brings a practical, human-centered approach that helps organizations align around clear priorities and take meaningful action toward their mission. When she is not working with nonprofits to improve their strategy and alignment, you can find her reading a good book, making diary comics, having a dance party in the kitchen, swimming, biking or kayaking on the Anacostia River. Be in Touch: ✉️ Subscribe to Carol's newsletter at Grace Social Sector Consulting and receive the Common Mistakes Nonprofits Make In Strategic Planning And How To Avoid Them
Should home buyers attend the home inspection—or does it create more problems than it solves? In this episode of The Ride Along Home Inspection Podcast, Brad Lowery and Matt Brading sit down with top-producing inspector Ken Humphreys of BPG Inspections to debate one of the most talked-about topics in the industry.
Dr. Donnie bought his dental practice just 6 months ago, and he's already facing the challenges every new owner hits. In this raw and honest "MyStory" episode, Craig and Peter sit down with Dr. Donnie to unpack the real problems he's navigating as a first-time practice owner: arbitrary revenue goals with no math to back them up, two part-time associates who aren't pulling their weight, a rocky practice management software switch mid-transition, a team that says everything's fine but clearly isn't, and a leadership style that's more people-pleasing than people-leading. The guys break it all down, from reverse-engineering his $3M dream with actual operatory data, to why his bonus system could quietly be killing his margins, to the hard truth about what it means to lead vs. manage a team you inherited. Case Study: Dr. Donnie Wiggins Single Practice Owner Based in New Jersey (commuting from Brooklyn, NY) Purchased Practice: September 2025 Experience: 6 months into ownership DESCRIPTION The Bulletproof Dental Podcast Episode 432 HOSTS: Dr. Peter Boulden, Dr. Craig Spodak & Ian de Jongh GUEST: Dr.Donnie Wiggins "MyStory" is a new Bulletproof series where real dentists share their real story: what's working, what's not, and the questions they can't get answered anywhere else. Each episode is a one-hour Master Class. Peter, Craig and Ian give practical advice, just like they do inside our Mastermind Program and at the Bulletproof Summit. The point is simple: you'll hear your own challenges in someone else's story, and leave with clear steps you can use right away to shift your mindset, strengthen your practice, and avoid the mistakes that make growth harder than it needs to be. Contact Us Want to be on MyStory? Email MyStory@bulletproofdentalpractice.com. If your story is selected, you'll join Peter, Craig ans Ian on the podcast. We also launched the Bulletproof Hotline. Call anytime and leave a message to share your story, ask a question, tell a joke, or leave a note for Peter, Craig and Ian. We'll listen and respond with real-world feedback. Hotline: (561) 933-5575 Chapters 00:00 Introduction and Dr. Donnie's Background 01:15 Dr. Donnie's Path to Practice Ownership 02:22 Why Dr. Donnie Chose Practice Ownership 04:14 Current Challenges in Practice Management 05:00 Vision for the Next Three Years 06:07 Financial Goals and Profit Margins 08:20 Building Out the Practice and Capacity 09:08 Analyzing Practice Performance and Capacity 10:14 Forecasting Future Production and Growth 13:28 Staffing, Culture, and Buy-In 15:10 Understanding Practice Revenue and Data 18:00 Staffing Strategies and Efficiency 22:50 Leadership and Influence in Practice 30:09 Overcoming Staff and Culture Challenges 36:20 Financial Metrics and Bonus Systems 40:43 Patience and Long-Term Growth Mindset 42:52 Self-Leadership and Continuous Learning 44:55 Effective Communication and Influence 45:36 Embracing Change and Problem Solving 46:29 Encouragement and Final Advice REFERENCES Bulletproof Summit Bulletproof Mastermind
Chain of Learning: Empowering Continuous Improvement Change Leaders
Caring becomes carrying.It happens so naturally we rarely notice it. Someone brings us a problem. We care. We want to help. And somewhere in that desire to help, without meaning to, we take on the weight of solving it ourselves.That shift is subtle. And costly.Because the moment you take ownership of the thinking, you take away the very capability you're trying to build.In this episode, I explore a critical shift in change leadership: how to hold the thinking process so others can solve their own problems — without taking on their work as your own.Your value as a leader isn't in having the answer. It's in creating the conditions where others can think, test, and learn. When you want to create empowered problem-solving in your organization, stepping back is stepping up.You'll Learn:How to notice when you've shifted from supporting someone's thinking to carrying their problemWhy redirecting your focus from the problem to the person working through it changes everything about how you coachHow to use a simple problem solving structure (Target, Actual, Gap) to anchor your questions and keep ownership where it belongsHow to stay present to how someone is thinking instead of jumping ahead to solutionsHow to choose intentionally when to step in with direction — and when to step back to build capabilityIMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/71 Check out my website for resources and ways to work with me KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonDownload my free KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst TIMESTAMPS FOR THIS EPISODE:00:40 The subtle shift from caring to carrying problem solving03:35 Realization of owning the process of solving the problem04:39 What gets in the way of intentions to be helpful05:27 Why problem solving and problem solving coaching are two different skills05:50 How to stay focused on the thinking process and keep from sliding back into the problem itself06:42 How to anchor questions around a structured problem solving flow08:11 The mantra, “Target, Actual gap, Please explain,” to identify the real problem before jumping to solutions09:13 Benefit of assigning a problem for a team member to solve10:56 The identity shift from having all the answers to holding the process12:28 One way to notice if you have a telling habit14:41 Why you should avoid defaulting to giving the answer and ask questions to understand the problem first16:59 The meaning of intention = heart + direction to coach with the right motives17:21 Three steps to coach with intention:17:25 [ONE] Take an intention pause17:45 [TWO] Choose the behaviors that align with that impact18:08 [THREE] Reflect and learn your way forward19:15 Positive result from leading by asking questions that helped team gain confidence21:41 Three reflection questions before you go into your next coaching conversation
Lorri Rowlandson is Senior Vice President, Strategy and Innovation at BGIS where she is a strategic and operational real estate executive with global experience delivering integrated real estate services in a distributed portfolio of diverse assets. Mike Petrusky asks Lorri about her updated perspectives on delivering "practical innovation" in the workplace with a focus on measurable results rather than just ideas or "innovation theater". They explore how AI and automation are rapidly evolving and encourage FM professionals to view change through a variety of lenses including personal productivity, organizational efficiency, and client value creation. Lorri says that leadership and change management, including emotional intelligence and process documentation, are essential skills today when adopting new technologies and optimizing operations. Curiosity, creativity, and problem-solving are more valuable than static knowledge, which is increasingly accessible via AI tools, so Lorri shares how workplace leaders can continuously upskill to prepare for the future. A sense of humor, pop culture references, and staying connected with industry peers contribute to a vibrant and innovative workplace culture, so Mike and Lorri offer the practical advice and the inspiration you will need to be a Workplace Innovator in your organization! Connect with Lorri on LinkedIn: https://www.linkedin.com/in/lorri-rowlandson/ Learn more about BGIS: https://www.bgis.com/ Find out more about Eptura Flex/26 New York: https://eptura.com/discover-more/events/ Watch the podcast on YouTube: https://www.youtube.com/playlist?list=PLSkmmkVFvM4H3pwnlU2AuqynuRDpvnh4J Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
Why Hiring the Right Coach Changes Everything: The Ingredients for Leadership GrowthGuest: Kate Hendrickson, Strategic Planning and Leadership Consultant Host: Julie RigaWhat does it truly take to accelerate your growth, lead with clarity, and build a business that reflects your values?In this episode, Julie sits down with Kate Hendrickson to unpack why hiring the right coach is one of the most transformational decisions a leader can make. From self-awareness and accountability to strategic planning and continuous learning, this conversation delivers purpose-driven insights for entrepreneurs, CEOs, and anyone ready to stop working in their business and start leading it.Why Hiring the Right Coach Changes Everything: The Ingredients for Leadership GrowthAbout This EpisodeKate Hendrickson is a strategic planning and leadership consultant with more than two decades of experience helping organizations turn vision into action. With a background spanning television, film, hospitality, and consulting, Kate brings a unique storytelling perspective to leadership and business growth. Julie and Kate explore how the right coaching partnership delivers honest guidance and strategic accountability that accelerates growth with greater clarity.Key Topics DiscussedPerspective and Self-Awareness An honest outside view of your leadership blind spots is where transformation begins. A coach helps you identify recurring patterns, face uncomfortable truths, and build the self-awareness needed to lead authentically. Without openness to honest reflection, you will keep getting stuck in the same cycles.Acceleration and Strategic Momentum Moving from reactive firefighting to proactive, purpose-driven planning changes everything. Kate shares a real client story: three years into her business, a leader had no roadmap forward. Through strategic planning workshops, they narrowed priorities and built real, measurable momentum fast.Continuous Learning and Upskilling No CEO ever reaches a point of knowing everything. From AI to organizational change, the landscape keeps shifting. A coach keeps you learning and adapting alongside your business and an ever-evolving world. Curiosity is not optional. It is the job.The Value of CoachingThe CEO role is uniquely isolating. You cannot always bring challenges to your staff, and you do not want to burden your family. A trusted advisor who understands your business gives you a safe space to think out loud, course correct, and stay accountable to your vision. Hiring a coach is not a sign something is wrong. It is a sign you care about your business, your people, and your long-term legacy. Kate also introduces the Before I Lead community coaching program, which pairs one-on-one sessions with a peer mastermind group for connection, accountability, and shared growth.Memorable Quotes"If you have got someone who is really going to help you accelerate and stick with you on the long-term journey, it can change everything.""The CEO does not have a boss. That is part of the value of a coach.""Hiring a coach does not mean you are failing. It means you are continuously learning, growing, and caring."Key TakeawaysPerspective reveals what you are too close to see yourselfSelf-awareness is the foundation of authentic leadershipContinuous learning is not optional, it is the jobCommunity and accountability accelerate transformationInvest in yourself the way you invest in your businessConnect with Kate HendricksonWebsite: kate-hendrickson.comBook: Christmas Switch, available nowConnect with Julie RigaCoaching: Before I LeadCommunity coaching for business owners and CEOsSubscribe to Stay On Course wherever you listen to podcasts. Share this episode with a leader who is ready to grow.#StayOnCourse #LeadershipGrowth #PurposeDriven #BeforeILead #TransformationJourney
In this episode of the HR Like a Boss podcast, John interviews Nicole Hall, the Director of Human Resources and Organizational Development at TCT Federal Credit Union. Nicole shares her unique journey into HR, emphasizing the importance of continuous learning and the human element in the workplace. She discusses her passion for teaching and how she balances the needs of employees and the organization. Nicole also reflects on the impact of mentorship and the significance of advocating for oneself in one's career.ABOUT NICHOL HALLBorn and raised in Upstate NY. Wife and mother of 2. BS in Psychology. Masters in Industrial and Organizational Psychology. 30 year career in Telecommunications, Marketing, L&D, Financial Wellness, Coaching, HR, Process Improvement and Strategy. Currently the VP | Director of HR & OD at TCT Federal Credit Union. My passion lies in empowering individuals and teams to achieve their full potential through thoughtful preparation and innovative solutions. I enjoy singing and playing my flute at church, reading, yoga, skiing, and spending quality time with friends and family
Omari Richins, MPH of Public Health Careers podcast talks with Dr. Lisa Carter-Bawa, PhD, MPH, APRN, ANP-C, FAAN, FSBM. In this conversation, Dr. Lisa Carter-Bawa shares her journey as a cancer prevention scientist and nurse practitioner, discussing her multiracial identity, the importance of community engagement in public health, and her philosophy of leadership. She emphasizes the need for a return to one's authentic self rather than reinvention, the impact of stigma in healthcare, and the significance of trust in patient-provider relationships. Dr. Carter-Bawa also highlights her work in cancer prevention research and the integration of behavioral science into public health leadership. In this conversation, Dr. Lisa Carter-Bawa shares her journey from nursing to becoming a leader in public health and behavioral science. She discusses the importance of understanding the barriers to health screenings, particularly lung cancer screening, and emphasizes the need for awareness and education in communities. Dr. Carter-Bawa highlights her commitment to continuous learning and the role of informatics in public health. She reflects on her experiences as a leader in spaces not traditionally designed for her and the importance of community engagement in research. The conversation concludes with insights on the cost of leadership and the importance of self-acceptance.
Ben Kinney and Chad Himes delve into the essential leadership trait of humility in this insightful episode of the Win Make Give podcast. They discuss how pride can obstruct self-improvement and the importance of valuing self-improvement over self-promotion. The conversation explores how humble leadership fosters empowered teams, enhances engagement, reduces turnover, and boosts customer retention. They also share practical tips on cultivating humility, like using inclusive language, expressing gratitude, and asking for help. Listeners are prompted to reflect on incorporating humility into both personal and organizational values. ---------- Connect with the hosts: • Ben Kinney: https://www.BenKinney.com/ • Bob Stewart: https://www.linkedin.com/in/activebob • Chad Hyams: https://ChadHyams.com/ • Book one of our co-hosts for your next event: https://WinMakeGive.com/speakers/ More ways to connect: • Join our Facebook group at www.facebook.com/groups/winmakegive • Sign up for our weekly newsletter: https://WinMakeGive.com/sign-up • Explore the Win Make Give Podcast Network: https://WinMakeGive.com/ Part of the Win Make Give Podcast Network 00:08 The Power of Humility in Leadership and Business 08:35 The Power of Language in Creating Inclusive Work Cultures 10:41 The Importance of Gratitude and Humility in Daily Interactions 11:29 The Power of Humility in Leadership and Organizations 14:57 The Power of Asking for Help and Continuous Learning 17:03 The Importance of Humility in Leadership and Personal Growth
What does authentic leadership mean amid rapid change and digital noise? On this week's episode of the Do Good to Leac Well podcast, I speak with Laura Paglia, CEO of the Canadian Forum for Financial Markets, who draws from her experience leading Canada's top financial markets think tank and decades in private practice to answer this question. Her answers challenge the myth that ethics are just slogans, showing how integrity and transparency must guide every decision, even with the toughest choices.We also explore how to bring together diverse perspectives and contentious viewpoints, leveraging empathy without sacrificing progress and accountability. She also shares how she keeps herself and her team resilient by focusing on controllable outcomes. We also have a candid discussion about the impacts and opportunities of AI ranging from increased efficiency to navigating job disruption. Laura emphasizes the importance of maintaining our critical thinking and curiosity, even as technology transforms the informational and decision-making landscape.The conversation closes with an empowering message focused on the importance of stepping back, not personalizing setbacks, and always bringing your best self to work and life. This is the key to transformational growth and success. Tune in for an insightful journey from personal values to organizational change.What You'll Learn- Lead by example: ethics and integrity must be lived, not just discussed.- Authenticity builds trust and effectiveness.- Mistakes are learning opportunities—be honest, be open.- Empathy, resilience, and perspective help navigate tough conversations and uncertainty.- Prepare for change (especially AI), but keep critical human insight at the forefront.- Value merit and reciprocity: invest in the people who uplift your organization.Podcast Timestamps(00:00) – Welcome to the Podcast(04:06) – What Are the Essential Leadership Qualities?(05:42) - Authentic Leadership & Integrity(10:03) - Building Ethical Cultures(13:34) – How Honesty, Diplomacy & Directness Can Co-exist(17:51) - Openness About Mistakes and Uncertainty(23:08) - Navigating Diverse Perspectives and Conflict(26:03) - Empathy in Leadership(31:38) - Personal and Organizational Resilience(38:31) - AI Impact & Adaptation(42:41) - Leading Through AI UncertaintyKEYWORDSPositive Leadership, Authenticity, Honesty, Ethics, Integrity, Organizational Culture, Communication, Transparency, Diplomacy, Emotional Intelligence, Listening, Empathy, Resilience, Adaptability, Self-Awareness, Continuous Learning, Meritocracy, Reciprocity, Teamwork, Empowerment, Critical Thinking, AI, Artificial Intelligence), Change Management, Personal Growth, Work-Life Balance, CEO Success
Why 90% of organizations use AI but only 9% have mastered it — and how that gap is your golden ticket to freedom https://DarkHorseEntrepreneur.com Episode Summary Discover the 9 essential AI skills every digital entrepreneur and busy parent should master to create profitable side hustles and replace their paychecks. In this episode, we explore how AI-driven online entrepreneurship offers incredible marketing strategies and income opportunities. Learn why AI-skilled professionals earn significantly more and how this trend is reshaping the work-from-home landscape for parents seeking flexible, passive income streams. We'll guide you through step-by-step methods to develop these in-demand skills starting today, helping you balance entrepreneurship with family life. Tune in to gain insights into digital marketing tips, online business strategies, and how to harness AI for sustainable financial freedom while preserving precious family time. Key Timestamps & Insights 00:00 - Opening 01:15 - Episode Overview 05:00 - The Discovery 06:00 - Skill #1: AI Literacy 07:30 - Skill #2: Prompt Engineering 09:15 - Skill #3: AI Tool Proficiency 10:45 - Skill #4: Critical AI Evaluation 12:00 - Skill #5: AI-Powered Data Analysis 13:30 - Skill #6: AI Automation Engineering 15:30 - Skill #7: AI Ethics and Governance 17:00 - Skill #8: Human-AI Collaboration 18:15 - Skill #9: Continuous Learning and Adaptation 20:30 - The Bigger Picture 21:45 - Whiskered Wisdom Strategies Shared AI Literacy Development Strategy Daily 30-minute experimentation with AI tools Challenge AI responses and ask for reasoning Build intuition through hands-on practice Prompt Engineering Mastery Four-part formula: Role, Context, Command, Format Develop master prompts for recurring tasks Focus on one task type before expanding Tool Proficiency Approach Pick one AI tool and master it completely Depth over breadth strategy Integrate tools into existing workflows Critical Evaluation Framework Three-question system for every AI output Cross-reference important information Understand AI limitations and biases Automation Implementation Start with one repetitive task Use no-code platforms connected to AI services Build workflows that run independently Resources Mentioned AI Tools: ChatGPT (OpenAI) Claude (Anthropic) Microsoft Copilot Google Gemini Automation Platforms: Zapier Make.com n8n Microsoft Power Automate Learning Frameworks: OECD AI Literacy Competencies Partnership for 21st Century Learning Pyramid Principle (referenced in style) Research Sources: World Economic Forum skills projection BBC AI accuracy study Stanford University collaboration research Microsoft Copilot productivity data Action Steps to Take Immediate (This Week): Choose one of the 9 AI skills that resonates with your situation Spend 30 minutes researching that specific skill Sign up for one AI tool (ChatGPT, Claude, or Copilot) Practice the three-question evaluation framework Short-term (Next Month): Develop your first master prompt for a recurring task Identify one repetitive workflow to automate Join AI communities and networks Create a learning schedule for skill development Long-term (Next Quarter): Master your chosen foundational skill completely Begin developing a second complementary skill Apply skills to create income-generating opportunities Document your progress and results Subscribe to the AI Escape Plan newsletter for parents ready to break free from the 9-to-5 grind. Get praical, AI-powered strategies to start, grow, and streamline side hustles while protecting family time. DarkHorseInsider.com