Podcasts about customer transformation

In their first episode of 2025, Bill and Bryan discuss strategies for sales professionals returning to work after the holiday break. The guys share four powerful techniques to jumpstart the new year: reconnecting with your fundamental purpose, actively engaging with your market through in-person meetings, developing a compelling personal brand in the digital space, and strengthening your network through strategic introductions. They also emphasize the importance of getting physically out of the office and scheduling face-to-face meetings in January to counter post-holiday inertia.  Be sure to join our upcoming Insider Coaching on Customer Transformation on January 10th! Go to http://advancedsellingpodcast.com/insider to save your spot now. ================================= Is it time to make a BOLD move in your business? If so, download our brand new book, "12 Bold Moves - Insider Secrete to Reinventing Yourself and Your Business." http://12boldmoves.com The Insider program is open for enrollment. If you have not checked out our small learning group, go to http://advancedsellingpodcast.com/insider to join now. If you haven't already, make sure you join us in our LinkedIn group: http://advancedsellingpodcast.com/linkedin. =================================

Have you considered the importance of truly understanding the transformation your customers desire in order for your business to be successful? Many business owners can miss the mark with this, resulting in ineffective marketing and lost sales which we do not want. So in this episode, I share a structured approach with seven key questions to uncover the exact transformation your customers want. Through real-life examples and actionable strategies, I explain how identifying this transformation can lead to a truly successful launch. You'll also get a FREE downloadable worksheet to help you apply these insights to your own business. KEY TAKEAWAYS COVERED IN THE PODCAST The Power of Transformation: Understanding the desired transformation of your customers is crucial for creating effective marketing messages and products. The Seven-Question Framework: Use the seven-question framework to uncover the core desires and motivations of your target audience. The Importance of Authentic Connection: By truly understanding your customers' needs and aspirations, you can build stronger relationships and drive sales. If you enjoyed this episode then please feel free to go and share it on your social media or head over to Apple podcasts or Spotify and give me a review, I would be so very grateful. LINKS TO RESOURCES MENTIONED IN TODAY'S EPISODE Connect with Teresa on Website, The Club, Sign up to Teresa's email list,  Instagram, LinkedIn, Facebook or Twitter

Marc St Pierre tells a compelling story of how his team at Anheuser Busch InBev delivered a global business transformation process to automate B2B sales and to enhance the customer experience for AB InBev's B2B clients. This radically improved the customer experience and created a high customer adoption rate to the tune of $40bn sales through the new platform. Equally of interest is how this process created a B2B loyalty platform which is executed globally but is managed locally to be relevant and impactful. Marc highlights some of the differences between markets such as Argentina and South Africa to highlight such local nuances.Hosted by Amanda Cromhout Show notes:1) Marc St Pierre - Business Strategy Director, Globant2) Anheuser Busch InBev

Chris Hood, currently serving as CEO of Muddy Robot Games and CMO for PolyAPI, is a prominent thought leader and keynote speaker in digital strategy, boasting over three decades of experience in online development and innovation. As the author of *Customer Transformation*, Chris provides a groundbreaking seven-stage strategy designed to align customer needs with business value, offering a practical framework for organizations to undergo transformative change. Chris's expertise spans multiple industries, including financial services, healthcare, retail, and non-profit sectors. His work at Google involved crafting transformation programs for Fortune 500 companies, helping them adapt to the ever-evolving digital landscape. During his tenure at Fox Broadcasting, Chris revolutionized entertainment with cutting-edge storytelling technologies, playing a key role in enhancing viewer experiences for iconic shows like *Glee* and *American Idol*. His entrepreneurial spirit is evident through his role as co-founder of Blind Squirrel Games, where he further broadened his influence across multiple industries. In addition to his industry leadership, Chris is an AI consultant and educator. He teaches courses like Business Systems Analysis at Southern New Hampshire University, sharing his vast knowledge with the next generation of professionals. His ability to bridge the gap between business and technology, coupled with his forward-thinking approach, solidifies Chris as a versatile and visionary leader in digital transformation. https://chrishood.com/ https://www.linkedin.com/in/chrishood/ https://podmatch.com/guestdetail/chrishood

to watch this episode, subscribe to my YouTube channel: optYOUmize podcast YoutubeSummaryHost Brett Ingram engages in a deep conversation with Chris Hood, CEO of Muddy Robot Games and CMO for Poly API. Chris shares his journey from working at a movie theater to becoming a key figure in digital strategy and gaming. He discusses the significance of customer empathy in business, the evolving landscape of AI and machine learning, and the future of storytelling in video games. This episode provides invaluable insights for entrepreneurs on prioritizing customer needs and effectively leveraging AI for business success.Visit https://chrishood.com to get his book, "Customer Transformation" and connect with Chris, subscribe to his podcast, blog, social media, and stay informed about digital trends.Chapters00:08 Guest Introduction: Chris Hood01:05 Chris Hood's Career Journey03:35 Bridging Technology and Business05:35 Experience with Google and Fox Broadcasting07:15 The Evolution of Storytelling in Technology10:37 The World of Video Games22:39 The Future of AI in Business27:40 Customer Empathy and Authenticity38:39 Chris Hood's Offerings and Final Tips44:39 Conclusion and FarewellVisit https://chrishood.com to get his book, "Customer Transformation" and connect with Chris, subscribe to his podcast, blog, social media, and stay informed about digital trends.#customerservice #podmatch #solopreneur #successmindset #successhabits #believeinyourself #businesslessons #entrepreneur #worklifebalance #successhabits #digitalbusiness #personaldevelopment #successhacks #businesslessons #lifelessons #success #entrepreneurslife #entrepreneurialmindset #entrepreneurtips #entrepreneurmind #entrepreneurmotivation #optyoumize #brettingram #digitalmarketing #onlinemarketing #digitalmarketer #entrepreneurpodcast

Join us as Chris Hood, CEO of Muddy Robot Games and CMO for PolyAPI, shares his extensive expertise in digital strategy.   With over three decades of experience in online development, Chris is a keynote speaker and thought leader known for his transformative insights.   Author of Customer Transformation, Chris presents a comprehensive seven-stage strategy for aligning customer needs with business value.   His extensive experience spans various industries, including financial, healthcare, retail, and non-profit sectors.   At Google, Chris developed transformation programs for Fortune 500 companies, while at Fox Broadcasting, he introduced cutting-edge storytelling technologies for shows like Glee and American Idol.   As a co-founder of Blind Squirrel Games, his influence reaches across multiple industries.   In addition to his consulting work in AI, Chris shares his knowledge with students at Southern New Hampshire University through courses such as Business Systems Analysis, bridging the gap between business and technology.   Tune in to explore Chris's innovative strategies and learn how his expertise can help you align your business with evolving customer needs and technological advancements.   Don't miss this opportunity to gain insights from a leader who continually shapes the future of digital strategy.   Visit his website here: https://chrishood.com/

In today's episode of the Treasury Update Podcast, Doug Hartsema from The Hartsema Group discusses the importance of unfiltered feedback for banks and payment firms. He explains how transforming customers into advisors can have a significant impact and highlights the critical differences between customer and advisor voices. He also reads through examples of key customer quotes and discusses their meanings. 

Dr. Zak shares his findings on how immersion can be used to create better ads, improve training and education, and even enhance personal well-being. Dr. Paul J. Zak is a Professor of economics, psychology and management at Claremont Graduate University. His newest book is Immersion: The Science of the Extraordinary and Source of Happiness. Highlights of Conversation Immersion, not “liking,” is the key to effective communication: Dr. Zak explains that people may consciously claim to like something, but their brain's unconscious response reveals a different story. Immersive Experiences are Social : Dr Zak explains that extraordinary experiences arise from understanding social value. Positive social interactions create loyalty and enhance overall experience. Immersive ads lead to sales bumps: Dr. Zak shares examples of ads that were initially disliked but ultimately drove sales due to their high immersion levels. He says ""High immersion ads that are not very likable can still be compelling to your brain." Immersive 'Flavoured Diet Coke' ads in 2018 , were not well liked but led to a significant sales bump. Place ads during Peak Immersion Moments: Successful advertising should place branding and calls to action during peak emotional moments within the narrative, rather than at the end when immersion is typically lower. The future of advertising is immersive: Dr. Zak suggests that advertisers should focus on creating shorter, impactful ads that evoke strong emotions and leave a lasting impression on viewers. He says "Immersive ads create memorable experiences that drive behaviour." He advises advertisers to learn from movie trailers which often tell half a story, leaving the resolution to drive ticket sales. The Tuesday app promotes emotional fitness: Dr. Zak's team has developed an app that provides daily goals for social interaction and tracks emotional well-being. Connect/Follow Paul on Linkedin https://www.linkedin.com/in/paul-zak-91123510/ Paul's website https://www.getimmersion.com Paul's Book on Amazon https://www.amazon.in/Immersion-Science-Extraordinary-Source-Happiness/dp/1544531958 Jagged with Jasravee is facilitated by Jasravee Kaur Chandra. Jasravee has over 20 years experience as a Strategic Brand Builder, Communications Leader and Entrepreneur. Please visit Jasravee at https://jasravee.com/ Connect with Jasravee on Linkedin at https://www.linkedin.com/in/jasravee/ Email Jasravee at jasravee@gmail.com 00:00 Preview & Introduction to Dr. Paul Zak 02:41 Neurological Immersion: What Does It Really Mean? 05:05 How Do We Measure Immersion? 06:11 The Moral Molecule: Why Oxytocin is the Key to Social Behaviour 09:30 Creating Peak Immersion Experiences 12:30 80-20 Rule, Why Being Empathic Makes Good Business Sense 19:35 Neurological Immersion in Ads: The Game-Changer for Marketing 22:34 Why Do We Love the Weirdest Ads? Liking Is Not Enough 25:13 Attention is Dead, Immersive Ads Sell: The Diet Coke Case Study 28:57 Why Do Most Ads Fail to Impact Sales? The Importance of Attention and Narrative 32:43 Six-Word Stories: Can Bumper Ads Be Truly Immersive? 35:38 What Advertising Can Learn from Movie Trailers, Thrillers 39:22 Repeat Viewing of Guinness' Empty Chair: The Perfect Example of an Immersive Ad 42:48 Tuesday's Not Just for Tacos: Introducing the Emotional Fitness App 47:11 Rapid Fire with Paul Zak 49:06 Connect to Dr. Paul Zak Facebook Page : https://www.facebook.com/jaggedwithjasravee Instagram : https://www.instagram.com/jagggedwith Youtube Page : https://www.youtube.com/c/jaggedwithjasravee Website : https://jasravee.com/ #Immersion #Neuromarketing #CustomerExperience #BrandTrust #Immersionresearch #ImmersionMarketing #CustomerTransformation #ConsumerPsychology #neuroscienceinsights #Neuroeconomics #DigitalHealth #Neuropsychology #Neuromarketing #BrainScience #neuroscience

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Chris Hood about Customer Transformation, creating customer centric experiences and how customer experience has evolved in today's digital era. We also dive deeper into how good storytelling can impact the customer transformation process, the advancement of technology, and how we could encourage people to be able to feel more confident and comfortable in sharing stories.

By Request: Customers First Vault Episode 124 Join Tacey and her Special Guest, Chris Hood, author of "Customer Transformation" and digital strategist with over 35 years of experience in online development. He advises businesses on innovation, and has written the book: “Customer Transformation, A 7-Stage Strategy for Customer Alignment and Business Value. Today's topic is “Happy Customers = Business Value.” Chris discusses revolutionizing your business strategy to exceed customer expectations and achieve sustainable growth through empathy, innovation, and digital acceleration. Timestamp: 01:41: Chris's Story Timestamp: 04:38: Culture Timestamp: 11:30: Technology Timestamp: 14:33: Business Chris's Contact Information: Website: https://chrishood.com LinkedIn:https://www.linkedin.com/in/chrishood/ Link to book: https://www.amazon.com/Customer-Transformation-strategy-customer-alignment/dp/B0CC7XVLRW Link to free assessment: https://chrishood.com/Customer-Transformation-assessment/ Tacey's Contact Information: https://www.taceyatkinson.com   Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go Spread the Magic! 

Chris Hood, a keynote speaker and expert in merging customer success with digital strategy, shares insights on the importance of customer-centric cultures and the power of storytelling. He emphasizes the need to break through assumptions and change mindsets to prioritize customer needs. Hood discusses the seven-stage framework outlined in his book, Customer Transformation, and highlights the significance of building a customer-focused culture throughout the organization. He also emphasizes the relevance of storytelling in communication, providing tips on using relevant experiences and keywords to engage and connect with others.Connect with Chris via his website - www.chrishood.comTakeawaysBreak through assumptions and change mindsets to prioritize customer needs.Build a customer-focused culture throughout the organization.Utilize storytelling to engage and connect with others.Use relevant experiences and keywords to make communication more impactful.Sign up for the monthly newsletter with Steve and Career Competitor by providing your details here - Request to become part of our communityAlso be sure to give him and the show a follow on Instagram @careercompetitorpodcast

Our guest in this episode is Chris Hood, a digital strategist with a heart for innovation and a mind for technology. With a career spanning over 35 years, Chris has left a significant mark on the digital landscapes of TV, film, music, and video games. Through his book, "Customer Transformation," and his consulting work, he's helped organizations worldwide to navigate the complex interplay between technology and customer engagement.In our engaging conversation, Chris delves deep into what it means to truly place the customer at the center of digital strategies. He challenges the status quo, advocating for a more empathetic approach to innovation, where technology serves to enhance rather than replace human connections.Key points discussed include:The risk of prioritizing technology over genuine customer needs and how it can lead to disconnection rather than engagement.The importance of empathy in digital strategy, emphasizing the need to understand and address customer challenges genuinely.Innovative approaches to leveraging technology that enhance rather than replace human connections, ensuring digital strategies remain grounded in genuine understanding and empathy.Listen to the podcast to find out more.

Seth Terbeek, VP of Customer Transformation at DrFirst joins Josh Schachter & Jon Johnson to emphasize the - Importance of journey mapping and scaling - Challenges around value creation and management - Necessity of proving the value of your CS department - Importance of open-ended questions when interacting with customers Seth emphasizes failing forward, pivoting, and fostering a customer-centric mindset. Timestamps 0:00 - Preview, BS, & Meet Seth Terbeek 4:05 - Effectiveness of phone calls and texting in a business setting 7:06 - What is Customer Transformation? 11:40 - Creating a customer transformation department to increase renewal dollars 16:40 - Sharing customer information cross-functionally and centralizing information 20:44 - the need for focusing on managing accounts and addressing friction separately 26:46 - Finding the right customer experience balance 30:00 - Customer Transformation Goals 2024 32:36 - Change management and training for using Plan Hat effectively 34:10 - Plan Hat coffee and its Swedish origins 36:46 - Failing forward, creating safe spaces, and customer-centric thinking 41:30 - Recognizing areas for improvement, & customer journey map 47:06 - CS Meetup, London 48:08 - Sponsorship of Pulse event and Jess Cohen's upcoming workshop 50:30 - Closing ___________________________

Chris Wood is a seasoned expert in customer experience (CX) transformation, with a focus on leveraging technology to enhance human connections and empathy in customer interactions.  With a career spanning over two decades, Chris has been at the forefront of helping organizations, from Fortune 100 companies to non-profits, navigate the evolving landscape of customer engagement. As the author of "Customer Transformation" and "Customer Transformation for Nonprofits," Chris has articulated a comprehensive framework for achieving CX excellence, emphasizing the prioritization of customer needs and emotions.  Chris is a sought-after speaker and consultant, known for his dynamic presentations and practical insights into building customer-centric cultures. He is dedicated to helping businesses harness the power of data, technology, and human empathy to drive meaningful customer experiences and sustainable growth. In addition to his writing and speaking engagements, Chris actively engages with organizations to develop tailored strategies that align with their unique customer experience goals.  Through his website and social media channels, Chris continues to share his expertise and connect with professionals seeking to elevate their CX initiatives. Key takeaways   1. Prioritize the Customer Experience: Organizations should adopt an "outside-in" perspective, starting with understanding the customer's needs and emotions before formulating business strategies. 2. Embrace Human-Centric Technology: While technology like AI can enhance efficiency, it should not replace human connections. Businesses should leverage technology to augment, not replace, empathetic interactions with customers. 3. Utilize Data and Feedback: Analyze customer data, feedback, and sentiment to understand what is working and what needs improvement. This includes engaging with employees, monitoring social media, and gathering insights from competitors. 4. Continuous Improvement: Customer experience transformation is an ongoing process. Businesses must continuously reassess their strategies, adapt to changing customer needs, and prioritize the development of a customer-centric culture. Timestamps [00:23:20] Chris Wood challenges the underinvestment in customer support and emphasizes the importance of human connections over technology in business success. [00:28:39] The evolution of emotion detection technology and its potential to revolutionize customer experience by providing real-time insights into customer sentiments. [00:30:37] The limitations of current chatbot technology and the need for AI to detect customer emotions and frustrations beyond just text responses. [00:34:35] The conversation shifts to developing a sound strategy for digital customer transformation. [00:37:41] Chris Wood introduces the concept of the "outside-in" perspective for business strategy. [00:41:42] Encouraging listeners to consider their own business strategies in light of the outside-in perspective and to prioritize the customer experience in their decision-making. Quotes 1. "Your underinvestment in support and your desire to replace human connections with technology is your downfall, nothing else." - Chris Wood 2. "Focus on the intelligence aspect rather than simplistic if-then approaches." - Chris Wood 3. "Look beyond surveys, involve customers in discussions, monitor social media, and analyze competitor actions." - Chris Wood 4. "Start with the customer and work your way to the business." - Chris Wood Connect with Chris LinkedIn - https://www.linkedin.com/in/chrishood/  Website - https://chrishood.com/  Twitter - https://twitter.com/chrishood1

Chris Hood is a distinguished keynote speaker and digital strategy thought leader with over three decades of experience in online development. He posits that customer transformation is a pivotal business strategy that involves understanding and adapting to the ever-changing needs of customers. Drawing on his extensive experience and his book "Customer Transformation," Hood highlights the importance of businesses moving past transactional relationships with customers and striving for transformational results. He presents a detailed seven-stage strategy, enriched with case studies and action plans to guide businesses in their adaptation process. According to Hood, customer transformation is not only key to retaining customers, but also to enhancing the overall success and value of a business.

Last year, the U.S. Chamber of Commerce conducted a nationwide survey and economic analysis to assess the impact of technology platforms on small businesses and the economy. The survey found that businesses are increasingly using technology to improve their operations. Here are some key takeaways:   - 95% of small business owners in the U.S. reported using at least one type of technology platform in their operations in 2022, which is slightly more than the previous year.   - For many businesses, technology and data are essential to their operations, with 87% of small business owners reporting that technology platforms have helped them operate more efficiently.   - Small businesses that use six or more types of technology platforms have seen growth in sales, employment, and profits. 79% of high-tech adopters reported growing employment compared to only 62% of low-tech adopters.   - Technology platforms have helped businesses cope with inflation and supply chain disruptions without passing rising costs on to consumers. 78% of small businesses reported this.   - 70% of small business owners agree that without access to technology platforms, their businesses would struggle to survive.   - Nearly three in four small businesses articulated that tech helped them compete with larger companies and that same number indicated that losing access to data would harm their operations.   - Most small businesses are concerned about having to navigate a complex patchwork of state AI and privacy laws.   Chris Hood, a keynote speaker and thought leader in digital strategy, has extensive experience in online development and has authored the book 'Customer Transformation'. He provides a roadmap to customer alignment and business value, articulating a transformative seven-stage strategy. He shares his insights on 'The Chris Hood Digital Show' to help businesses worldwide improve their digital potential. He formerly held significant roles at Google and Fox Broadcasting, introducing innovative storytelling technologies for popular shows like Glee and American Idol. As a co-founder of Blind Squirrel Games, his influence stretches across multiple industries. Chris also teaches courses like Business Systems Analysis at Southern New Hampshire University to bridge the gap between business and technology.   For more information, visit https://chrishood.com/.

In this discussion, Mark Hillary talks to Christine Heynes, Head of Customer Transformation, and Yvonne Quinn, Head of Customer Relations, at Southeastern Railway in the UK. Southeastern is the public-facing name of SE Trains Ltd - a train operating company that serves the south east area of England.   Southeastern serves the main London stations of Charing Cross, Waterloo East, Cannon Street, London Bridge, St Pancras, Victoria and Blackfriars. The network has route mileage of 540 miles (870 km), with 180 stations.   Christine and Yvonne explore the complexities of managing customer expectations on a major rail network and how to manage daily complaints and refund demands alongside building a CX strategy for the future.   They also explore the importance of finding the right CX partner. They are happy to talk about their relationship with Teleperformance, a contract that has been extended. It's interesting to note how they see Teleperformance as a CX expert that can guide the rail company, rather just just a supplier of customer service solutions. This collaboration recently won an award (best cross functional collaboration) at the ECCCSAs 2023.   In the interview, Yvonne answers the first question - Christine joins from the second question.   https://www.southeasternrailway.co.uk/ https://www.linkedin.com/in/christine-heynes-40233a104/ https://www.linkedin.com/in/yvonne-quinn-18366a297/ https://www.ecccsa.com/2023-finalists/    

Episode Summary: In this episode of Practice Growth HQ I speak with Chris Hood about how healthcare providers can better understand their patients in order to build customer loyalty.    Chris Hood is a digital strategy expert with over 35 years experience advising global giant businesses on how to align with their customers to amplify their value. Chris is also a speaker and published author.    In this episode, you'll learn why it's so important to truly understand your patients, how to start creating more customer loyalty, and what the customer journey looks like today.          If your practice is struggling to retain patients, this episode could be a game-changer for you.    What you'll learn:    (04:11) Chris shares his journey into business and what led him to writing his book, Customer Transformation  (07:03) Unpacking the business case for customer transformation (10:29) Why it's critically important to understand who your customer is and what their aspirations are (13:27) The simple and basic concept that most healthcare businesses miss entirely (16:52) How to uncover what your patient's aspirations are so that you can start building customer loyalty (17:56) The number one reason you might struggle with patient retention (20:12) Interfaces: What are they and why are they important to use in your business?  (25:21) The New Customer Journey: Why touch points are outdated and what you need to be thinking about instead    (31:16) Why you should encourage your patients to share their Fitbit data Plus loads more!    Links and Resources:  Website: https://www.chrishood.com

Episode Notes/Resources: On this episode of “Salesforce Simplified,” our topics will focus on current data, digital and AI challenges and how to stay ahead of them. Our guest, Chris Hood, is an expert in those areas. Bio: Chris Hood is a digital strategy expert and author of “Customer Transformation,” boasting 35+ years in online entertainment, marketing, and business development. Hosting "The Chris Hood Digital Show," he guides organizations on innovation and customer-centric leadership. Former roles include heading Google's Digital Business Strategy, crafting transformation programs for Fortune 500 companies, and developing storytelling technologies at Fox Broadcasting and Disney. As a co-founder of Blind Squirrel Games, his influence stretches across multiple industries. Chris also teaches at Southern New Hampshire University. Resources: Chris Hood's Website: https://chrishood.com/ The Chris Hood Digital Show: https://chrishood.com/show/ Generative AI and Its Pivotal Role in Customer Transformation: https://tinyurl.com/2yswy65t Storytelling With Data: https://bit.ly/3x6lOBs Getting Started with Digital Transformation: https://bit.ly/3uoE9G0 Digital Transformation 101 - Your Questions Answered: https://bit.ly/3cAgI6a Preparing for a Digital Transformation https://bit.ly/2XWKZDD

Join Tacey and her Special Guest, Chris Hood, author of "Customer Transformation" and digital strategist, has over 35 years of experience in online development. He advises businesses on innovation, and has written the book: “Customer Transformation, A 7-Stage Strategy for Customer Alignment and Business Value. Today's topic is “Happy Customers = Business Value” Chris discusses revolutionizing your business strategy to exceed customer expectations and achieve sustainable growth, through the power of empathy, innovation, and digital acceleration.    Timestamp: 01:41: Chris's Story Timestamp: 04:38: Culture  Timestamp: 11:30: Technology Timestamp: 14:33: Business   Chris's Contact Information: Website: https://chrishood.com LinkedIn:https://www.linkedin.com/in/chrishood/ Link to book: https://www.amazon.com/Customer-Transformation-strategy-customer-alignment/dp/B0CC7XVLRW   Link to free assessment: https://chrishood.com/Customer-Transformation-assessment/     Tacey's Contact Information: https://linktr.ee/taceyatkinson Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go Spread the Magic!

Chris Hood, a digital strategy expert and author of 'Customer Transformation,' boasts 35+ years in AI, marketing, and business development. Hosting 'The Chris Hood Digital Show,' he guides organizations on innovation and customer-centric leadership. Former roles include heading Google's Digital Business Strategy, crafting transformation programs for Fortune 500 companies, and developing storytelling technologies at Fox Broadcasting & Disney. As a co-founder of Blind Squirrel Games, his influence stretches across multiple industries. Chris also teaches at Southern New Hampshire University. His latest book Customer Transformation, your essential guide for success in the digital age helps everyone to better understand how harness the power of empathy, innovation, and digital acceleration. Chris breaks it all down with Lou on Thrive LouD. ***CONNECT WITH LOU DIAMOND & THRIVE LOUD***

In this episode of the Start Taking Forward podcast, our special guest Chris Hood, a digital oracle with over three decades of experience, shares his insights on customer transformation and the importance of aligning businesses with evolving customer needs. Chris emphasizes that businesses should prioritize customer expectations and aspirations, rather than solely focusing on digital transformation. He also highlights the need for a culture of innovation, where everyone in the organization feels empowered to contribute ideas and accepts failures as part of the process. Chris introduces the seven-stage strategy for customer transformation and explains how it helps organizations stay connected with their customers. He also provides advice for startups, emphasizing the importance of understanding the customer and solving their problems. The conversation explores topics such as psychological safety in fostering innovation, the distinction between digital transformation and digital acceleration, and the significance of purpose-driven technology. Chris discusses the misconceptions around artificial intelligence (AI) and cautions businesses against investing in AI without understanding its purpose or their customers' needs. The episode concludes with Chris highlighting the need for intentional technology integration in businesses and promoting his book, "Customer Transformation."

The Hidden Blueprint: What Nobody Tells You About Digital Transformation and XR Welcome back to XR Magazine podcast, where we bring you the most intriguing conversations with visionaries who are shaping the future of the XR landscape. In today's episode, we have a true pioneer in the realm of XR innovation, Chris Hood, author of Customer Transformation.

As an internationally recognized voice and thought leader for Business Innovation and Strategy, Chris Hood brings over 30 years of successful experience developing and implementing new transformation initiatives. He's a highly efficient creator, host, and executive producer for over four years for Google Cloud's first business podcast, That Digital Show.

In today's episode of If Not Now Wen, we're excited to talk with special guest Valerie Ward. Valerie recently completed her MBA at UT Austin's McComb's School of Business, where she is concentrated in Strategy and Innovation with a special focus on Social Enterprise and Social Impact, and she'll be joining Strategy&'s Customer Transformation practice in early 2024. Valerie was the co-founder of Sweet Ritual vegan ice cream shop and non-profit Good Work Austin. She is a mentor at Capital Factory in Austin and is dedicated to increasing access to entrepreneurship. She has taught, directed, and performed improvised theatre for over 20 years, touring internationally with her troupe Parallelogramophonograph. An authentic people leader, Valerie is passionate about connecting with others and building a community. She is such an inspiration, and I know you are going to love this episode as much as I do.  We talk about:

Chris Hood is a digital strategist, thought leader, speaker, and author with over 35 years of experience in business development and digital strategy. Today Chris consults with the largest companies in the world on his book, Customer Transformation, that helps organizations align with their customers and increase business value. Chris also covers these topics on his podcast, "The Chris Hood Digital Show." Chris previously worked at Google as the Head of Business Innovation and Strategy, where he hosted the podcast "That Digital Show." In his spare time, Chris teaches at Southern New Hampshire University. Chris has a background that spans many industries, but he has primarily worked in Media and Entertainment at companies including Fox, Disney, Universal, and Electronic Arts.www.chrishood.com

Chris Hood is a digital strategist, thought leader, speaker, and author with over 35 years of experience in business development and digital strategy. Today Chris consults with the largest companies in the world on his book, Customer Transformation, that helps organizations align with their customers and increase business value. Chris also covers these topics on his podcast, "The Chris Hood Digital Show." Chris previously worked at Google as the Head of Business Innovation and Strategy, where he hosted the podcast "That Digital Show." In his spare time, Chris teaches at Southern New Hampshire University. Chris has a background that spans many industries, but he has primarily worked in Media and Entertainment at companies including Fox, Disney, Universal, and Electronic Arts.www.chrishood.com

AusPost is one of those iconic Aussie brands. It has an influence on this country's commerce, infrastructure, employment, and social fabric. Gary Starr, the Executive General Manager of Business Services at AusPost, leads the design and delivery for small, privately run businesses to large corporations and government agencies.   Gary and Mark discuss how an old government-owned organisation such as AusPost continues to innovate, how to avoid getting distracted in business and why the company wants to change how it manages its customer base.  You can subscribe to the newsletter here: https://lnkd.in/e7C8akgj.  Join the Facebook Group. Follow Mark Bouris on Instagram, LinkedIn & YouTube.  Disclaimer This episode is sponsored by Australia PostSee omnystudio.com/listener for privacy information.

Tune in to hear how pharmaceutical and life sciences companies are shifting their interactions with healthcare providers to be more helpful and informative, consolidate outreach and streamline compliance using chat platforms. Topics include:Benefits of communicating with HCPs as a team through a single portal, including sales, medical sales liaisons, and access specialistsMaintaining the appropriate compliance processes to build trust and transparencyDriving better relationships between medical science liaisons and Key Opinion Leaders (KOLs)Use cases and outlook for Flex Connect, PwC's custom platformSpeakers: Katherine Buckley, Principal, Regulatory Risk and Compliance, PwCTyler Jorgensen, Principal, Customer Transformation, PwCJenny Colapietro, Health Industries Vice Chair, PwC Igor Belokrinitsky, Strategy& Principal, PwC Links:Flex Connect - https://www.pwc.com/us/en/products/flex-connect.html,For more information, please visit us at: https://www.pwc.com/us/en/industries/health-industries/health-research-institute/next-in-health-podcast.html.

My guest for this episode is Tim Yeo (@timyeo on Twitter). Tim coaches introverts to have impact and influence without pretending to be extroverts at The Quiet Achiever. He is currently Design Director @ IBM, helping Enterprise clients transform their businesses with enterprise scale at startup speed. In IBM, Tim focuses on DesignOps for the Customer Transformation design practice in Australia.Previously, Tim was the first UX and Design leader at fintech startups @Finder, @OFX and @Prospa where he hired, established and scaled design teams from scratch. Best known for saying complex things simply. He's also a keynote speaker, bookbinder and currently living the nomad life with no permanent address in Adelaide, Australia with his partner and the fluffiest Old English Sheepdog ever. We talk about* Introversion and job searching, job interviews, and getting noticed* How to be an introvert and still get ahead in your career* The kind of coaching Tim does with introverts. * The workshops Tim teachesWhere to find Tim* The Quiet Achiever* Twitter* LinkedInThank you for reading Invincible Career®. This post is public so feel free to share it.Hi, I'm Larry Cornett, a Personal Coach who can work with you to optimize your career, life, or business. My mission is to help you take complete control of your work and life so you can become a more “Invincible You.” I live in Northern California near Lake Tahoe with my wife and our Great Dane. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit newsletter.invinciblecareer.com/subscribe

Being a manager today is like taking a master class in self-development. More than any external practice, your own self-awareness and emotional intelligence are key to both your individual success and your organization's success. When we intentionally grow in these areas, work can be a win-win paradigm where we bring our best selves to work and invite others to do the same. This all sounds great, right? But how do we actually make it happen? Jon Greenawalt, SVP of Customer Transformation at 15Five, shares how tech is making coaching more accessible, and how it can bring about lasting change. In this episode, Jon dives into the core competencies of a modern leader, how to create learning programs that work, and how to show the return on your investment in personal development. Join us as we discuss: [08:00] Continuous education and training [10:00] Integrating learning and development with HR [14:30] Translating ideas to action through software [16:30] Turning survey data into an actionable strategy [23:00] Where the ed tech industry is going [27:00] Measuring learning outcomes [30:00] What healthy psychological safety looks like [36:00] Why strengths-based development works [38:30] The importance of self-awareness as a leader For the entire interview, follow HR Superstars on Spotify, Apple Podcasts, or Stitcher. Or tune in on our website. Original podcast track produced by Entheo. Join us at Thrive 2022 with your fellow HR leaders and their teams for an unforgettable experience of community-building, learning, and inspiration! We'll have some fascinating panels and key notes where you'll learn how to drive action that fuels higher performance, create more engaged humans, and how to build an HR team that unlocks the potential of managers and is in alignment with executives. We'll also be recording a special episode of the HR Superstars podcast, live at the event. Go to 15Five.com/Thrive to register and get special early bird pricing until September 23rd. Want to connect with thousands of other strategic HR leaders like you, join the HR Superstars Community! Listening on a desktop & can't see the links? Just search for HR Superstars in your favorite podcast player.*

If you thought that large high tech enterprises are "process-proof", meaning that nothing can go wrong and their processes are designed to be as efficient as possible, you are wrong. Every process in the world can be enhanced, even processes at a tech company such as Dell. To discuss his journey with Dell where he lead the process mining initiative we host Pranay Jaiswal, now a director of customer transformation at Celonis. And not only that! He will also share his vision for a US market where process mining is still in diapers.

In this episode, Molly and Vinita are talking to Tim Yeo. Tim coaches introverts to have impact and influence without pretending to be extroverts at The Quiet Achiever. He is currently Design Director @IBM, helping Enterprise clients transform their businesses with enterprise scale at startup speed.  In IBM, Tim focuses on DesignOps for the Customer Transformation design practice in Australia.Previously, Tim was the first UX and Design leader at fintech startups @Finder, @OFX and @Prospa where he hired, established and scaled design teams from scratch. Best known for saying complex things simply. He's also a public speaker, bookbinder and currently living the nomad life with no permanent address in Adelaide, Australia with his partner and the fluffiest Old English Sheepdog ever. Tim has also reviewed did reviewing design portfolios for IxDA and done mock interviews with general assembly for graduating programs. We dive into the following themes: How designers starting out in the industry can stand out when trying to get their first role  What kind of mindset to have while approaching design exercises  How introverts in particular can start to really craft their design paths If you want to learn more about IxDA Sydney's events and mentorship programs, please visit: www.ixdasydney.org/mentoring

Process mining is shifting from visualization and exploration to proactive approach. Celonis, the leader in the process mining vendor market based on the Gartner PEAK matrix, can offer all of that in its Execution management system - EMS. To tell us more about EMS, we have invited the vice president of Customer Transformation at Celonis, former head of global process mining department at Siemens, guest lecturer at UCSB and Stanford and author of the book Process mining in action, Dr. Lars Reinkemeyer.

We've all had some bad experiences as customers: waiting on hold for far too long, being bounced from one agent to another and another, looking for information on the website only to be left without an answer… The examples go on and on. That's why Customer Transformation - or customer-driven business transformation - is key. In this episode of TechTalk, Patrice Passé-Coutrin, Director Technology Consulting, tells us how to deliver a great customer-centric experience that drives business growth too.

Patricia Montesdeoca, SVP of Customer Transformation at Zappi (and our co-host!), reflects on her insights journey, sharing the wisdom she's gained in her years of experience at brands such as Colgate and Coca-Cola, and tells us the one piece of advice she would give her younger self.

Carole Layzell, Senior, Director of Customer Transformation at Salesforce, shares three inspiring stories of how she's empowered teams to win in 30 years of leading in the Financial Sector. She has proved the power of “treating everyone the way you want to be treated.” of “impressing down;” empowering teams, building trust, rewarding and recognising even the smallest wins. She shares how she's used technology and data to transform a struggling team into the top performing team in the UK - by being vulnerable, authentic and open to honest feedback to power her own continuous improvement. Follow Carole at : https://www.linkedin.com/in/carole-layzell/ (https://www.linkedin.com/in/carole-layzell/) Follow Katz at : https://www.linkedin.com/in/katzyk/ (https://www.linkedin.com/in/katzyk/) Find out more about how beep supports cultural and operational transformation : http://wearebeep.com/ (http://wearebeep.com/) Share your story in our Clubhouse room. Humans Leading Humans. Monday 3pm BST.  https://www.joinclubhouse.com/event/P0KWO6Xn (https://www.joinclubhouse.com/event/P0KWO6Xn) Humans Leading Humans is brought to you in partnership with the Marketing Society. TMS inspire, accelerate and unite the worlds smartest leaders - find out more and join the global community :  http://www.marketingsociety.com/ (www.marketingsociety.com)

Carole Layzell, Senior, Director of Customer Transformation at Salesforce, shares three inspiring stories of how she's empowered teams to win in 30 years of leading in the Financial Sector. She has proved the power of “treating everyone the way you want to be treated.” of “impressing down;” empowering teams, building trust, rewarding and recognising even the smallest wins. She shares how she's used technology and data to transform a struggling team into the top performing team in the UK - by being vulnerable, authentic and open to honest feedback to power her own continuous improvement. Follow Carole at : https://www.linkedin.com/in/carole-layzell/ Follow Katz at : https://www.linkedin.com/in/katzyk/ Find out more about how beep supports cultural and operational transformation : http://wearebeep.com/ Share your story in our Clubhouse room. Humans Leading Humans. Monday 3pm BST. https://www.joinclubhouse.com/event/P0KWO6Xn Humans Leading Humans is brought to you in partnership with the Marketing Society. TMS inspire, accelerate and unite the worlds smartest leaders - find out more and join the global community : www.marketingsociety.com https://www.linkedin.com/company/the-marketing-society/

Windows kaputt? Daten verloren? Alles voller Viren? Das c't Notfallwindows hilft! Unser Windows-Experte Hajo Schulz erklärt, was der Bausatz alles kann und warum man den Notfall-Stick besser gleich baut. Schon wieder die ganze Zeit am Handy? Hängengeblieben auf Instagram? Digital Detox ist der Weg raus. Jo Bager aus dem Software-Ressort weiß, welche Tricks die App-Entwickler nutzen, um einen bei der Stange zu halten und auch, wie man sich dagegen wehrt. Ein Handy ohne schlechtes Gewissen? Vielleicht, sagt Christian Wölbert. Er hat das Fairphone 3 mitgebracht und erzählt, was es fairer, nachhaltiger und umweltschonender macht als den Rest des Handymarktes. Mehr zum c't Notfallwindows: https://www.heise.de/select/ct/2019/22/1572016865429597 Mehr zu Digital Detox: https://www.heise.de/select/ct/2019/22/1572012242994351 Mehr zum Fairphone: https://www.heise.de/select/ct/2019/22/1571749974773644 === Anzeige / Sponsorenhinweis === Diese Ausgabe von c't uplink hat einen Sponsor: Der Next Digital Leader Summit ist das Tech-Karriereevent für Studierende und Young Professionals. In der ehemals größten Steinkohlezeche bringt PwC Digitalexperten und IT-Talente zwei Tage lang zusammen, um über Customer Transformation, Cyber Security und Future of Finance zu diskutieren. Ob Berufshacker oder Gründerin, Start-up-Experte oder CDO – triff hochkarätige Speaker und wende dein Wissen in interaktiven Workshops an. Anreise, Unterkunft sowie Verpflegung wird von PwC gezahlt. Bewirb dich bis zum 27.10.19 unter pwc.de/NDLS

Windows kaputt? Daten verloren? Alles voller Viren? Das c't Notfallwindows hilft! Unser Windows-Experte Hajo Schulz erklärt, was der Bausatz alles kann und warum man den Notfall-Stick besser gleich baut. Schon wieder die ganze Zeit am Handy? Hängengeblieben auf Instagram? Digital Detox ist der Weg raus. Jo Bager aus dem Software-Ressort weiß, welche Tricks die App-Entwickler nutzen, um einen bei der Stange zu halten und auch, wie man sich dagegen wehrt. Ein Handy ohne schlechtes Gewissen? Vielleicht, sagt Christian Wölbert. Er hat das Fairphone 3 mitgebracht und erzählt, was es fairer, nachhaltiger und umweltschonender macht als den Rest des Handymarktes. Mehr zum c't Notfallwindows: https://www.heise.de/select/ct/2019/22/1572016865429597 Mehr zu Digital Detox: https://www.heise.de/select/ct/2019/22/1572012242994351 Mehr zum Fairphone: https://www.heise.de/select/ct/2019/22/1571749974773644 === Anzeige / Sponsorenhinweis === Diese Ausgabe von c't uplink hat einen Sponsor: Der Next Digital Leader Summit ist das Tech-Karriereevent für Studierende und Young Professionals. In der ehemals größten Steinkohlezeche bringt PwC Digitalexperten und IT-Talente zwei Tage lang zusammen, um über Customer Transformation, Cyber Security und Future of Finance zu diskutieren. Ob Berufshacker oder Gründerin, Start-up-Experte oder CDO – triff hochkarätige Speaker und wende dein Wissen in interaktiven Workshops an. Anreise, Unterkunft sowie Verpflegung wird von PwC gezahlt. Bewirb dich bis zum 27.10.19 unter pwc.de/NDLS

Windows kaputt? Daten verloren? Alles voller Viren? Das c't Notfallwindows hilft! Unser Windows-Experte Hajo Schulz erklärt, was der Bausatz alles kann und warum man den Notfall-Stick besser gleich baut. Schon wieder die ganze Zeit am Handy? Hängengeblieben auf Instagram? Digital Detox ist der Weg raus. Jo Bager aus dem Software-Ressort weiß, welche Tricks die App-Entwickler nutzen, um einen bei der Stange zu halten und auch, wie man sich dagegen wehrt. Ein Handy ohne schlechtes Gewissen? Vielleicht, sagt Christian Wölbert. Er hat das Fairphone 3 mitgebracht und erzählt, was es fairer, nachhaltiger und umweltschonender macht als den Rest des Handymarktes. Mehr zum c't Notfallwindows: https://www.heise.de/select/ct/2019/22/1572016865429597 Mehr zu Digital Detox: https://www.heise.de/select/ct/2019/22/1572012242994351 Mehr zum Fairphone: https://www.heise.de/select/ct/2019/22/1571749974773644 === Anzeige / Sponsorenhinweis === Diese Ausgabe von c't uplink hat einen Sponsor: Der Next Digital Leader Summit ist das Tech-Karriereevent für Studierende und Young Professionals. In der ehemals größten Steinkohlezeche bringt PwC Digitalexperten und IT-Talente zwei Tage lang zusammen, um über Customer Transformation, Cyber Security und Future of Finance zu diskutieren. Ob Berufshacker oder Gründerin, Start-up-Experte oder CDO – triff hochkarätige Speaker und wende dein Wissen in interaktiven Workshops an. Anreise, Unterkunft sowie Verpflegung wird von PwC gezahlt. Bewirb dich bis zum 27.10.19 unter pwc.de/NDLS

What does digital maturity look like? In this episode, host Allison Hartsoe talks about department alignment and analytic leadership: key traits and exit criteria for each stage, plus insight into the Pit of Technology Despair. These are the stages where all of the data preparation and organizational alignment start to pay off: data is interlocked, goals are aligned across all departments, and the entire company has embraced a customer centric attitude. The organization is running at the speed of the customer, and customer equity accelerated bears financial fruit. Who should listen: Chief analytics officers, C-suite, Marketing, Analytics, Digital Transformation, Customer Transformation, Data Insights, Customer Experience, eCommerce, Digital Marketing, and Customer Satisfaction professionals. Key Concepts: CAO leadership, data keys and data interlocking, customer voice, customer lifetime value, descriptive vs. predictive value, running at the speed of the customer, customer centricity, customer equity. Learn more about your ad choices. Visit megaphone.fm/adchoices See acast.com/privacy for privacy and opt-out information.