Power of Ten with Andy Polaine

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guest in this episode is my friend Meltem Naz Kaso, a Barcelona-based UX Career Coach with a background in UX Research. Her last full-time position was at Glovo, where she served as a UX Research Manager and Staff UX Researcher.  She works with Senior UX professionals to unblock their careers by boosting their leadership and communication skills. LINKS ===== Mel ==== - Career With Mel: https://careerwithmel.com - Mel on LinkedIn: https://www.linkedin.com/in/meltemnaz/ - Mel's Newsletter and Coaching Services: https://melbarcelona.substack.com/  - Leadership Atelier, BCN: https://leadershipateliers.com/facilitators/meltem-naz-kaso-coskun  - World Usability Congress: https://worldusabilitycongress.com/agenda-2025/ Andy ==== - Website: https://www.polaine.com - Newsletter: https://pln.me/nws - Podcast: https://pln.me/p10 - Design Leadership Coaching: https://polaine.com/coaching - Courses: https://courses.polaine.com - LinkedIn: https://www.linkedin.com/in/apolaine/ - Mastodon: https://pkm.social/@apolaine - YouTube: https://www.youtube.com/@apolaine

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guest in this episode is Lisa D. Dance, an experienced UX Researcher whose 10+ years of work has spans UX Research & Strategy to Interactive Prototyping & Usability Testing. She has created award-winning work for enterprise organizations and also helped ​small to mid-sized businesses improve their websites and apps so they do not frustrate or harm ​customers.  LINKS Lisa - Lisa on LinkedIn: https://www.linkedin.com/in/ldance/ - ServiceEase: https://serviceease.net - Today Is the Perfect Day book site: https://todayistheperfectday.com - Newsletter: Tell a Friend tinyurl.com/TellaFriendTuesdaySignUp Andy - Website: https://www.polaine.com - Newsletter: https://pln.me/nws - Podcast: https://pln.me/p10 - Design Leadership Coaching: https://polaine.com/coaching - Courses: https://courses.polaine.com - LinkedIn: https://www.linkedin.com/in/apolaine/ - Mastodon: https://pkm.social/@apolaine - YouTube: https://www.youtube.com/@apolaine

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guests in this episode are Johan Blomkvist and Stefan Holmlid who, along with Simon Clatworthy, wrote the book The Materials of Service Design, which discusses materials (broadly framed) as a means to explore what service design is and could be. LINKS ==Guests== The Materials of Service Design: https://www.e-elgar.com/shop/gbp/the-materials-of-service-design-9781802203295.html Stefan on LinkedIn: https://www.linkedin.com/in/stefan-holmlid-b402683/ Stefan on ResearchGate: https://www.researchgate.net/profile/Stefan-Holmlid Johan on LinkedIn: https://www.linkedin.com/in/blomkvist/ Johan on ResearchGate: https://www.researchgate.net/profile/Johan-Blomkvist == Andy ==  Website: https://www.polaine.com Newsletter: https://pln.me/nws Podcast: https://pln.me/p10 Design Leadership Coaching: https://polaine.com/coaching Courses: https://courses.polaine.com LinkedIn: https://www.linkedin.com/in/apolaine/ Mastodon: https://pkm.social/@apolaine YouTube: https://www.youtube.com/@apolaine

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guest in this episode is Marzia Aricò, an independent consultant for organisations seeking to integrate design strategically, and works as a design leadership coach for individuals aiming to advance in their design careers. We talked about her journey to where she is now, service design and organisational change, the importance of diversity within organisations and how her guests on Design Voices Elevated have navigated their own journeys. And we talk about her new book, The Design Leadership Chronicles. == Show Links == == Marzia == Marzia's personal site: https://marzia.studio Marzia on LinkedIn: https://www.linkedin.com/in/marziaarico/ Design Mavericks: https://designmavericks.substack.com Design Voices Elevated podcast: https://designmavericks.substack.com/podcast Design Voices Elevated on YouTube: https://www.youtube.com/@marziastudio The Design Leadership Chronicles book: https://www.bispublishers.com/design-leadership-chronicles.html == Andy ==  Website: https://www.polaine.com Newsletter: https://pln.me/nws Podcast: https://pln.me/p10 Design Leadership Coaching: https://polaine.com/coaching Courses: https://courses.polaine.com LinkedIn: https://www.linkedin.com/in/apolaine/ Mastodon: https://pkm.social/@apolaine YouTube: https://www.youtube.com/@apolaine

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. Andy's guest in this episode is Julian Simpson, a London-based writer and director who has worked in film, TV and audio for the past 25 years. He made his directorial debut annoyingly young in his mid-20s with The Criminal and more recently worked on Spooks, New Tricks, Doctor Who and more. He created the Lovecraft Investigations, the Aldrich Kemp audio series and the Pleasant Green Universe. He runs a writer-led company called Storypunk and writes an excellent newsletter about the screenwriting life called, Development Hell.  == SHOW LINKS == == JULIAN ==  - Development Hell: https://developmenthell.substack.com - Julian on IMDB: https://www.imdb.com/name/nm0801065/ - Pleasant Green: https://www.pleasantgreen.co.uk - The Lovecraft Investigations: https://www.bbc.co.uk/programmes/p06spb8w - Cartoon Gravity https://www.cartoongravity.com - The Virtual Production of The Mandalorian Season One: https://www.youtube.com/watch?v=gUnxzVOs3rk == ANDY == * Website: https://www.polaine.com  * Newsletter: https://pln.me/nws  * Podcast: https://pln.me/p10  * Design Leadership Coaching: https://polaine.com/coaching * Courses: https://courses.polaine.com  * LinkedIn: https://www.linkedin.com/in/apolaine/  * Mastodon: https://pkm.social/@apolaine  * YouTube: https://www.youtube.com/@apolaine

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.  My guest in this episode comes from a very different field to design. Dr Hansi Singh is is Professor of physical climate science, University of Victoria.  A US Department of Energy Office of Science fellow and awardee. Specialist in Earth system modeling and high performance computing. Working group co-chair of the Community Earth System Model, funded by NSF.  And she uses all those amazing skills as CEO of Planette, a company specialising in AI-accelerated environmental forecasts to help inform decision making. == LINKS== == HANSI == - Planette: https://www.planette.ai/forecasts  - Hansi on LinkedIn: https://www.linkedin.com/in/hansi-singh-phd/ == ANDY == Website: https://www.polaine.com  Newsletter: https://pln.me/nws  Podcast: https://pln.me/p10  Design Leadership Coaching: https://polaine.com/coaching Courses: https://courses.polaine.com  LinkedIn: https://www.linkedin.com/in/apolaine/  Mastodon: https://pkm.social/@apolaine  YouTube: https://www.youtube.com/@apolaine

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.  Indi Young is a solution strategist who uses purpose-focused qualitative data science. She created her method over a 30-year span, and teaches that method in courses, coaching, workshops, books, talks, and through working with teams on research studies. Indi discusses how people are complex and nuanced and their mental models and thinking styles are not fixed personas or personalities. They changed based on context and it is essential that organisations listen to and consider different ways of thinking and addressing user needs. Indi was a joy to speak with and this is a long episode, but she articulates her thinking and insights so well I could not bear to edit out more. TIMESTAMPS 00:00 Introduction 01:25 Indi's background 04:12 Origin's of design and strategic research - before UX research existed! 08:50 Persuading stakeholders to trust research 18:25 On Netflix, bias and unintentional harm 26:42 On Mental Models and interior cognition 33:20 The gobstopper/jawbreaker model 40:01 Thinking Styles 47:35 Why do companies still get this wrong all the time? 55:07 One small thing 56:52 Where to find Indi online 57:45 Outro SHOW LINKS INDI Website: https://indiyoung.com/ Indi on LinkedIn: https://www.linkedin.com/in/indiyoung/ Indi on BlueSky: https://bsky.app/profile/indiyoung.bsky.social Indi's Newsletter: https://indiyoung.substack.com Indi on Medium: https://indiyoung.medium.com Time to Listen - https://indiyoung.com/books-time-to-listen/ Practical Empathy - https://indiyoung.com/books-practical-empathy/ Mental Models: https://indiyoung.com/books-mental-models/ ANDY Website: https://www.polaine.com  Newsletter: https://pln.me/nws  Podcast: https://pln.me/p10  Design Leadership Coaching: https://polaine.com/coaching Courses: https://courses.polaine.com  LinkedIn: https://www.linkedin.com/in/apolaine/  Mastodon: https://pkm.social/@apolaine  YouTube: https://www.youtube.com/@apolaine MENTIONS Lisa Dance's Today is the Perfect Day to Improve Customer Experiences: https://serviceease.net/book

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. While every app rushes to add an AI assistant, iA Writer's Oliver Reichenstein asks, "Why should I bother reading what you haven't written?"  Here he talks tells about the deep thinking behind the latest version 7 of IA Writer and the new feature that dims the text you paste from AI tools, keeping track of what is yours and what isn't. SHOW LINKS OLIVER iA - https://ia.net iA Writer - https://ia.net/writer iA Presenter - https://ia.net/presenter Writing with AI - https://ia.net/topics/writing-with-ai Oliver on Mastodon - @reichenstein@mastodon.net iA on Mastodon - @ia@mastodon.net ANDY Website: https://www.polaine.com Newsletter: https://pln.me/nws Podcast: https://pln.me/p10 Courses: https://courses.polaine.com LinkedIn: https://www.linkedin.com/in/apolaine/ Mastodon: https://pkm.social/@apolaine YouTube: https://www.youtube.com/@apolaine

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. Has the product and design obsession with frameworks and process led to everyone working on autopilot, churning out a bland monoculture of design? When are they useful and when do they simply become a crutch? Have we hit "peak framework"? My guest is Jaimes Nel, founder of Path, a consultancy that helps organisations play the long game through design-led strategy. Jaimes was Head of Insight for pioneering service design agency Livework in the early years of service design practice. He's worked on service transformation for brands such as the NHS, BBC, Aviva, Johnson&Johnson, Ebay, GOV.UK / HMRC and led a transformation design team at Westpac in Australia, delivering their digital mortgage service. SHOW LINKS JAIMES • Path Ventures - https://pathventures.io • Jaimes on LinkedIn: https://www.linkedin.com/in/jaimesnel/ ANDY • Andy's website - https://www.polaine.com • Andy's coaching practice: https://www.polaine.com/coaching • Subscribe to Power of Ten - https://pln.me/p10 • Subscribe to Andy's newsletter Doctor's Note - https://pln.me/nws • Andy's YouTube channel -   https://www.youtube.com/@apolaine • Andy's online courses - https://courses.polaine.com • Andy on Mastodon - https://pkm.social/@apolaine • Andy on LinkedIn -  https://www.linkedin.com/in/apolaine/ • Suggestions? Feedback? Get in touch! - https://www.polaine.com/contact

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guest in this episode is Peter Merholz. We talked about the state of the design nation, the burst bubble of the Cambrian explosion of design from the last 10-15 years, product, business and the issue of mediocrity. Peter has worked at the intersection of design, technology, and humans for over 25 years. Currently, he's an independent consultant focused on improving the effectiveness of design organisations. He was a co-founder of Adaptive Path, acquired by Capital One in 2014 and he co-wrote Org Design for Design Orgs, still the premier book on building in-house design teams. He co-hosts the Finding Our Way podcast exploring design leadership along with another Adaptive Path co-founder, Jesse James Garrett. He also coined the word “blog.” Show Links Peter Peter's website: https://www.petermerholz.com Org Design for Design Orgs: https://www.petermerholz.com/writing/#orgdesign Finding Our Way podcast: https://findingourway.design/ Peter on Mastodon: https://sfba.social/@peterme Peter on LinkedIn: https://www.linkedin.com/in/petermerholz/ Andy Website: https://www.polaine.com Newsletter: https://pln.me/nws Podcast: https://pln.me/p10 Courses: https://courses.polaine.com LinkedIn: https://www.linkedin.com/in/apolaine/ Mastodon: https://pkm.social/@apolaine YouTube: https://www.youtube.com/@apolaine

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.  My guest in this episode is Linn Vizard, one of Canada's leading advocates of service design who co-founded Service Design Toronto in 2013. She's the founder of, Made Manifest, a service design consultancy on a mission to make services better for Canadians, whether that's getting a blood test done, visiting City Hall to pay your property tax bill or buying the perfect luxury jewellery gift. Linn and Andy discussed the state of Service Design in a Product world. She argues the case that service design needs to focus on services for real world outcomes — services that actually get made and out there for people to use. Show Links Linn Linn Vizard on LinkedIn: https://www.linkedin.com/in/linnvizard/ Made Manifest: https://www.made-manifest.com Andy Website: https://www.polaine.com Newsletter: https://pln.me/nws Podcast: https://pln.me/p10 Courses: https://courses.polaine.com LinkedIn: https://www.linkedin.com/in/apolaine/ Mastodon: https://pkm.social/@apolaine YouTube: https://www.youtube.com/@apolaine

Diversity, Equity & Inclusion in the workplace should be driven by data and transparency. But, says Aparna Rae, it is not enough. The real work is deep structural change to the organisation if we are to make our systems more equitable, more fair, more just, and not take dignity and humanity away from people. Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.  My guest in this episode is Aparna Rae, an educator by training, innovator by chance and disrupter by choice who loves to solve problems, connect people and build power.  She is an award-winning multi-startup founder and founder of Moving Beyond, leveraging data to create workplaces that work for everyone, building products that solve complex DEI and people challenges using real-time Employee Voice & Impact data, grounded in human-centered design. In 2021, she joined a cadre of female founders - just 2% of all women-owned businesses whose companies reach $1M in revenue.  SHOW LINKS: APARNA Aparna's website: https://www.aparnarae.com Aparna's newsletter: https://aparnarae.substack.com ANDY Website: https://www.polaine.com Newsletter: https://pln.me/nws Podcast: https://pln.me/p10 Courses: https://courses.polaine.com LinkedIn: https://www.linkedin.com/in/apolaine/ Mastodon: https://pkm.social/@apolaine YouTube: https://www.youtube.com/@apolaine

If you're a designer who has been told to “Prove your value.” “Justify your presence.” “Demonstrate impact.” only to find yourself throwing yourself against the wall of immutable organisational structure and culture, what do you do?" asks Sara Wachter-Boettcher Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guest is author, strategist, facilitator, speaker and coach Sara Wacther-Boettcher recently wrote on Medium an insightful essay called "Hey designers, they're gaslighting you". She explains why these phrases have convinced designers that they're the problem — that if they just worked harder, they'd be taken seriously. But if just doing more we're going to fix the problem… it'd be fixed by now. SHOW LINKS SARA - Sara's website - https://www.sarawb.com - Sara on Medium - https://medium.com/@sara_ann_marie - Sara on LinkedIn - https://www.linkedin.com/in/saraboettcher/ - Hey designers, they're gaslighting you. - https://medium.com/nice-work-from-active-voice/hey-designers-theyre-gaslighting-you-e02e5a4d9cff - Design for Real Life - https://abookapart.com/products/design-for-real-life - Content Everywhere - https://rosenfeldmedia.com/books/content-everywhere/ - Technically Wrong: Sexist Apps, Biased Algorithms, and Other Threats of Toxic Tech - https://bookshop.org/p/books/technically-wrong-sexist-apps-biased-algorithms-and-other-threats-of-toxic-tech-sara-wachter-boettcher/11186625 - Per My Last E-Mail podcast - https://pmleshow.com ANDY • Andy's website - https://www.polaine.com • Subscribe to Power of Ten - https://pln.me/p10 • Subscribe to Andy's newsletter Doctor's Note - https://pln.me/nws • Andy's YouTube channel - https://www.youtube.com/@apolaine • Andy's online courses - https://courses.polaine.com • Andy on Mastodon - https://pkm.social/@apolaine • Andy on LinkedIn - https://www.linkedin.com/in/apolaine/ • Suggestions? Feedback? Get in touch! - https://www.polaine.com/contact

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. This episode's guest is Alison Coward, a strategist, workshop facilitator, coach, and an author with 20 years' experience in leading creative teams. Alison speaks about her professional journey, her perspective on collaboration in the creative industries, and the importance of workshops in a business environment. We discuss her book, "Workshop Culture: A Guide to Building Teams that Thrive", and the five pillar system it presents - alignment, cohesion, communication, design, and change.  Show Links This show's web page Alison Workshop Culture book site Bracket Creative Alison on LinkedIn Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy's YouTube channel Andy on Mastodon Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Kate Tarling, a service leader and specialist who helps large organisations create successful services, by changing their working practices. She does this through consulting, training and writing, and regularly advises boards, executives and teams. She's managing director of a services consultancy she founded in 2012 and previously held senior leadership roles in government and the private sector. She is the author of best-selling book The Service Organization.  Here we speak about her must-read book, ways to enable change and service design within large organisations, how to understand and help people get aligned, and the relationship of service design to product design. I really enjoyed our conversation and could have gone on much longer. I hope you enjoy it too! Show Links This show's web page Kate Kate's website Kate on LinkedIn Kate on Twitter The Service Organization book site Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Mastodon Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Dr Pierce Otlhogile-Gordon, known as Doctor OG, an innovation catalyst, researcher, facilitator, and evaluator, based in Botswana. Pierce is impassioned by the space between transformation and liberation, and researches the complexity, evaluation, and emergence of design and innovation across the world. Here we explore what that space between transformation and liberation actually is, the issues of power dynamics of politics in design, and why Human-Centred Design (HCD) can often exacerbate problems as opposed to being their solution. Show Links This show's web page Pierce Moving Beyond Equity Intuition Lab Pierce on LinkedIn Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Mastodon Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Sheryl Cababa, author of Closing the Loop: Systems Thinking for Designers. Sheryl is a design researcher and strategist, and is the chief strategy officer at Substantial, a research insights and development studio based in Seattle. Her practice is focused on systems thinking and equity center design, and she's worked with a diverse base of clients, including the Gates Foundation, Microsoft, Ikea, and Khan Academy. Show Links This show's web page Sheryl Sheryl on LinkedIn Sheryl at Substantial Sheryl on Twitter Closing the Loop: Systems Thinking for Designers Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Mastodon Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Alex Schmidt, author of Deliberate Intervention: Using Policy and Design to Blunt the Harms of New Technology. Alex has pursued interests in public service and design through different avenues over her career. As an award-winning reporter and producer for NPR and others, she covered arts, business, technology, and urban development. Alex has published work in The New Yorker and The Los Angeles Times , among other outlets. Her writing about UX, privacy, and other design topics has appeared in A List Apart and The Columbia Journalism Review. As a researcher, strategist, and UX designer, Alex has worked both for agencies and in the public sector. Her greatest interest lies in the wicked problems inherent in enterprise design and the mysterious ways of large systems. Show Links This show's web page Alex Alex on LinkedIn Alex on Twitter Alex's personal website Deliberate Intervention book Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Mastodon Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is the wonderful Abby Covert, an author, teacher and community leader in the field of information architecture who aims to make information architecture and sensemaking skills accessible to everyone. Abby's first book, How to Make Sense of Any Mess, demystified information architecture into a practical skillset that anyone can apply to any context where sense might need to be made. She recently published her second book, Stuck? Diagrams Help a field guide for the trek from diagram novice to diagram nerd. Show Links This show's web page Abby Abby's website Stuck? Diagrams Help How to Make Sense of Any Mess Abby's Etsy shop Abby on LinkedIn Abby on Twitter Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Natalie Dunbar, UX-focused content strategist with a unique blend of skills as a journalist, content writer, and user experience researcher. Natalie excels in balancing the creation of delightful user experiences with strategic content that supports the needs of a business or organization. She is author of the newly released Rosenfeld Media book, From Solo to Scaled: Building a Sustainable Content Strategy Practice. Here Natalie talks about the various flavours and roles of content, the challenges and key inflection points as content teams scale. Thanks to Rosenfeld Media, listeners can get Natalie's book at 20% off the purchase price when you purchase directly from them using the code, POWEROFTENSTS. Show Links This show's web page Natalie Natalie's website Natalie on Twitter Natalie on Instagram Natalie on LinkedIn Natalie's Newsletter Women Talk Design  The Content Strategy Los Angeles meetup group. Natalie's book - From Solo to Scaled: Building a Sustainable Content Strategy Practice. Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Jason Mesut who many know from IXDA conferences and his writing on Medium, particularly Shaping Design. Here we talk about design's role in helping cope with the complex wicked problems facing us, design leadership, design teams and how they self-reflect, direct their future and develop others. Show Links This show's web page Jason Jason on LinkedIn Jason on Twitter Jason on Medium Shaping Design Resonant Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is my friend and ex-colleague, Joff Outlaw, Managing Director of DesignIt for Australia and New Zealand, having taken over from Katja Forbes who was on the show a few months ago. Joff has led design and consulting teams across the UK and Australia, with project work spanning across all industry verticals. He has a passion for Design, CX consulting and building successful and happy teams.  Here Joff talks about his key passion of helping clients through the sales process, which means taking the the time to truly understand an organisation's short term and long term goals. And why he hates sourdough. Show Links This show's web page Joff Joff on LinkedIn DesignIt The Perfect Sourdough Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is KA McKercher, a designer and writer living on Aboriginal land in Australia. They have over 10 years experience leading social innovation and co-design approaches across Australia and New Zealand, previously working as Principal at The Australian Centre of Social Innovation, the Innovation Unit and the NSW government. Most recently KA has gone independent offering service design and co-design training, coaching, resources and support for senior leaders. Show Links This show's web page KA Beyond Sticky Notes KA on LinkedIn KA on Twitter Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Seb Chan, Chief Experience Officer at ACMI - the Australian Centre for the Moving Image in Melbourne - championing human centred design approaches across the museum. Prior to ACMI, Seb led the digital renewal and transformation of the Cooper Hewitt Smithsonian Design Museum in New York (2011–15) and the Powerhouse Museum's pioneering work in open access, mass collaboration and digital experience during the 2000s. He's also Adjunct Professor, School of Media and Communications, in the College of Design and Social Context at RMIT. In this episode we talk about Seb's work, but also some of the history of interactive media that informs our views and understanding of where the state of the art is today. Show Links This show's web page Seb Seb on Medium Seb's site, Fresh and New Most of which is now a newsletter Seb on LinkedIn Seb on Twitter ACMI The Robin Sloan piece Seb mentions The backstory on the Cooper Hewitt interactivity Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Thejus Chakravarthy, an operational consultant that focuses on people, process, and technology, in that order. Currently, he says he has his hands full as the full-time COO of one company and a C-suite consultant for another. His primary focus is on how we can make work suck less. To that end, he spent 15 years designing instructional systems, the last 5 years expanding into operational systems, and wrote Brushfire and The Flywheel and The Lever. In this episode we talk about why operations is the place to make the structural changes in organisations to make work suck less and why systems thinking is the underlying key to it all. Show Links Show homepage and transcripts Thejus Thejus's website Thejus's newsletter, Hircinous Brushfire The Flywheel and The Lever Thejus on LinkedIn Thejus on Twitter Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Teresa Torres, an internationally acclaimed author, speaker, and coach. She teaches a structured and sustainable approach to continuous discovery that helps product teams infuse their daily product decisions with customer input. She's coached hundreds of teams at companies of all sizes, from early-stage start-ups to global enterprises, in a variety of industries and is the author of the book Continuous Discovery Habits. In this episode we talk about continuous discovery habits, why discovery is a team sport and not just the domain of design, and why product (and service) teams need to address the ethics of what they're creating. Show Links Show homepage and transcripts Theresa Teresa's blog - ProductTalk Teresa's online courses Teresa on Twitter Teresa on Linkedin Teresa on YouTube Teresa's Membership Community Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Jorge Arango, a consultant, author, speaker, and educator and host of The Informed Life, a podcast that explores how people organize information to get things done on which I was a guest. Jorge is the co-author of the famous “polar bear book”, Information Architecture: For the Web and Beyond, that he wrote with Louis Rosenfeld, Peter Morville. More recently he published Living in Information: Responsible Design for Digital Places. We talked about organising information, personal knowledge management systems and why gardens are the best metaphor for working with complexity. Show Links Episode page & transcripts  Jorge Jorge's website The Informed Life podcast Jorge's talks Jorge's CCA page. Jorge on Twitter Jorge on LinkedIn Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest this week is Tutti Taygerly, returning to the show for a second time. Tutti is an executive leadership coach and professional speaker. She supports CEOs and tech leaders to embrace their unique leadership style to achieve professional impact. She works closely with women, people of color, and immigrants and has a particular love for “difficult” people. Previously she was a design leader at design firms, startups, and large companies including Disney and Facebook. She has written for Business Insiderand Fast Company and in this episode she talks about her new book Make Space to Lead that shows high achievers how to reframe our relationship to work. Show Links Episode page & transcripts  Tutti Tutti's website Tutti's book Tutti on LinkedIn Tutti on Twitter Tutti on Medium Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. In this episode my guest Nir Hindi, Founder of The Artian and host of The Artian podcast, speaks of the power of art to drive originality and novelty in business and why he believes it is necessary for the future of organizations.  Show Links Episode page and transcripts Nir Nir on LinkedIn Nir on Twitter The Artian The Artian podcast Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Donna Spencer, an independent design consultant with 20-plus years of experience across the entire design spectrum. Donna is recognised internationally as a leading UX practitioner, is a regular conference speaker and has written five books, including A Practical Guide To Information Architecture, Card Sorting and Presenting Design Work.  Many listeners will know her for co-creating the UX Australia conference, which she ran for nine years. Here Donna speaks about her experience, her books, the need to present design work well. And we talk about how Dungeons & Dragons is an excellent way to learn about facilitation. Show Links Episode page and transcripts Donna Donna's website Donna on LinkedIn Donna on Twitte Presenting design work A practical guide to information architecture Card sorting: Designing usable categories  How to write great copy for the web Facilitation for design thinking workshops Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Alla Weinberg, the CEO of Spoke & Wheel, a learning, leadership and people development company. She is a workplace relationship expert helping companies build loving leaders, trusting teams, and cultures of safety through training, coaching, and facilitation. Alla talks about the important topics in her book, A Culture of Safety: Building an Environment for People to Think, Collaborate, and Innovate published by Sense & Respond Press. A must read for anyone in business and, well, life. Show Links Episode page and transcripts Alla Spoke & Wheel Alla on LinkedIn Alla on Twitter Alla's book, A Culture of Safety. Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Welcome to Power of Ten, a podcast about design operating at all levels.  My guest in this episode is Nikola Tosic, the founder of openinnovation.me - a social media platform which connects brands and experts in open innovation. He is dedicated to accelerating adoption and creation of innovation through product design, marketing, sales, digitalization, open platforms, and teamwork. Nikola is also a father of three, a poet, and an Ironman finisher. Show Links Episode page and transcripts Nikola OpenInnovation.me Nikola on LinkedIn Nikola on Twitter Nikola's YouTube channel Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast about design operating at all levels.  My guest in this episode is Daniel Szuc, co-founder and principal at Apogee and co-founder of Make Meaningful Work, as well as the co-founder of UX Hong Kong.  In this episode, we talk about making meaningful work and enabling each other to be our authentic selves in the workplace. Dan has been involved in the UX field for over 20 years, and has been based in Hong Kong for over 20 years. Dan has lectured about user-centered design globally. He has co-authored two books including Global UX with Whitney Queensbury and The Usability Kit with Gerry Gaffney. Show Links Episode page and transcripts Dan Apogee Make Meaningful Work Dan on LinkedIn Dan on Twitter Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

My guest in this episode is Katja Forbes, Managing Director of Designit, Australia & New Zealand. Katja is also on the Global Board of the Interaction Design Association. Katja was recognised as one of the Top 100 Australian Professionals 2020, Top 10 Australian Women Entrepreneurs 2018 by My Entrepreneur Magazine and named one of the 100 Women of Influence by Westpac and the Australian Financial Review in 2016. In this episode she talks about her journey to design leadership, learning to let go of the tools and start managing people, building up her own company through to being acquired. Show Links Episode page and transcripts Katja Katja on LinkedIn Katja on Twitter Katja on Instagram DesignIt Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

My guest in this episode is Ariba Jahan – also known as আরিবা – a biomechanical engineer turned innovation and design strategist focused on creating social impact and a future that is more accessible, intersectional and equitable. Ariba is currently the Director of Innovation at the Ad Council, where she established the organization’s design innovation practice. As a member of the Ad Council’s DEI Council, she also leads efforts to advance diversity, equity and inclusion at the organization. Ariba spoke about her own journey into design, the assumptions often made in DEI initiatives, the need to ask not just “what new things can we do?” but “how did we get here in the first place?”, as well as managing resilience in challenging times. Show LinksEpisode links and transcriptAriba Ariba’s website Ariba on LinkedIn Ariba on Twitter The Ad Council Andy Subscribe to Power of Ten Subscribe to Andy’s newsletter Doctor’s Note Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

My guest in this episode is Udhaya Kumar Padmanabhan a design leader, practitioner, coach, entrepreneur who has led design teams across the globe for over 23 years. He currently leads design delivery and DesOps at Designit ASEAN & SAARC.Udhay discusses his own pathway to design and leadership, the value of design ops, and the cultural nuances when researching, designing and testing products and services in India.Show Links Episode links and transcript Udhay Udhay on LinkedIn Udhay on Twitter Designit Andy Subscribe to Power of Ten Subscribe to Andy’s newsletter Doctor’s Note Andy on Twitter Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

My guest in this episode, recorded towards the end of 2020, is Maurice Cherry, founder and host of the award-winning Revision Path, a podcast that features black designers. It's the first podcast to be added to the permanent collection of the Smithsonian’s National Museum of African American History and Culture (NMAAHC) Taking a break from being the host, Maurice talks about his experience of growing up in Atlanta, getting into design and coding in the early days of the Web right the way through to starting Revision Path and his work as a Creative Strategist. Show Links Episode links and transcript (https://pln.me/p10) Maurice Maurice’s website (https://mauricecherry.com/) Maurice on Twitter (https://twitter.com/mauricecherry) Maurice on LinkedIn (https://www.linkedin.com/in/mauricecherry/) Revision Path (https://revisionpath.com/) Lunch (https://yepitslunch.com/) Where are the Black Designers? (https://wherearetheblackdesigners.com/) Andy Subscribe to Power of Ten (https://audioboom.com/channels/5029873) Subscribe to Andy’s newsletter Doctor’s Note (https://pln.me/nws) Andy on Twitter (https://twitter.com/apolaine) Andy on LinkedIn (https://linkedin.com/in/andypolaine) Polaine.com (https://www.polaine.com/) Suggestions? Feedback? Get in touch! (https://www.polaine.com/contact)

My guest in this episode is conversation designer, Daniel Stillman, author of "Good Talk - How to Design Conversations That Matter." We talk about his journey into design, the shape, structure and dynamics of conversations and how to facilitate them. Show Links Episode transcript and links (https://polaine.com/podcasts/) Daniel  Daniel's website (https://www.danielstillman.com/) The Conversation Factory (https://theconversationfactory.com/) Daniel's book Good Talk – How To Design Conversations That Matter (https://www.danielstillman.com/good-talk) Daniel on Twitter (https://twitter.com/dastillman) Daniel on LinkedIn (https://www.linkedin.com/in/danielstillman/) Andy Subscribe to Power of Ten (https://audioboom.com/channels/5029873) Subscribe to Andy’s newsletter Doctor’s Note (https://pln.me/nws) Andy on Twitter (https://twitter.com/apolaine) Andy on LinkedIn (https://linkedin.com/in/andypolaine) Polaine.com (https://www.polaine.com/) Suggestions? Feedback? Get in touch! (https://www.polaine.com/contact)

My guest in this episode is Ryan Rumsey who has worked for 20+ years as an executive leader and a designer building technology, teams, and organizations. He has a hybrid background in interaction design, front-end development, product management, and strategy and has worked for the likes of Apple, Electronic Arts, USAA, Nestlé, and Comcast. He is also the author of Business Thinking for Designers, published by InVision. We talk about Ryan’s journey into design from the early days of the web, business thinking and design leadership, the human side of organisation transformation, and the 1980 film masterpiece, Flash Gordon. Show Links Episode transcript and links (https://polaine.com/podcasts/) Ryan Ryan’s website (https://twitter.com/ryanrumsey) Ryan on Twitter (https://twitter.com/ryanrumsey) Second Wave Dive (https://www.secondwavedive.com/team) Ryan’s InVision book Business Thinking for Designers (https://www.designbetter.co/business-thinking-for-designers) The Hawkmen in Flash Gordon (https://www.youtube.com/watch?v=O4nS9IbT-uk) Andy Subscribe to Power of Ten (https://audioboom.com/channels/5029873) Subscribe to Andy’s newsletter Doctor’s Note (https://pln.me/nws) Andy on Twitter (https://twitter.com/apolaine) Andy on LinkedIn (https://linkedin.com/in/andypolaine) Polaine.com (https://www.polaine.com/) Suggestions? Feedback? Get in touch! (https://www.polaine.com/contact)

My guest in this episode is speaker, author and creativity evangelist Denise Jacobs. She is author of Banish Your Inner Critic, the premier handbook on silencing fears to unleash creativity and Founder + CEO of The Creative Dose. We talk about the inner critic and imposter syndrome and how to tackle both of them and boost your creative life. Show Links Show notes and transcript (https://www.polaine.com/podcasts/power-of-ten/denise-jacobs/) Denise denisejacobs.com (https://denisejacobs.com/) Denise on Twitter (https://twitter.com/denisejacobs) Denise on LinkedIn (https://www.linkedin.com/in/deniserjacobs/) Denise on Facebook (https://www.facebook.com/denisejacobsdotcom) Denise on Instagram (https://www.instagram.com/denisejacobs/) Amplify U (https://amplify-u.com) Denise’s Rosenfeld Workshop -  (https://rosenfeldmedia.com/public-ux-workshops/master-creative-collaboration-and-communication/) Master Creative Collaboration and Communication (https://rosenfeldmedia.com/public-ux-workshops/master-creative-collaboration-and-communication/) Andy Doctor’s Note newsletter (https://pln.me/nws) Andy on Twitter (https://twitter.com/apolaine) Andy on LinkedIn (https://linkedin.com/in/andypolaine) Polaine.com (https://www.polaine.com/) Get in touch! (https://www.polaine.com/contact)

In this episode it is an enormous treat and honour for me to have as my guest, Dr James Hollis, a Washington D.C. based Jungian psychoanalyst and the author of sixteen books on finding meaning and purpose in life, especially the passage into what C.G. Jung called the "second half of life" that most of us go through somewhere between our late 30s and late 40s. I've drawn upon his work for many years, especially in my leadership coaching. Dr. Hollis shares his wisdom on our relationship to work, how we move through the middle passage and into the second half of life, and how we find our true meaning and purpose. Show Links James Hollis's website (https://www.jameshollis.net) James Hollis's books (https://www.jameshollis.net/hollisBooks.html) Doctor’s Note newsletter (https://pln.me/nws) Andy on Twitter (https://twitter.com/apolaine) Andy on LinkedIn (https://linkedin.com/in/andypolaine) Polaine.com (https://www.polaine.com/) Get in touch! (https://www.polaine.com/contact)

My guest this episode is my friend, ex-colleague and coffee chat buddy, Chris Hayward. We've often had long, fascinating conversations that I wish we had recorded afterwards, so that's exactly what this is. Chris talks about his work and training as a design anthropologist, what designers can learn from theory and literature, telling the stories of research. And we talk a lot about airports and toilets. Show Links Archive and transcript (https://pln.me/p10) Chris on LinkedIn (https://www.linkedin.com/in/cfhayward/) Chris is hosting a salon at EPIC 2020 (https://2020.epicpeople.org/salons/) How Buildings Learn by Stuart Brand (https://www.amazon.com/How-Buildings-Learn-Happens-Theyre-dp-0140139966/dp/0140139966/) From Notes to Narrative by Kristen Ghodsee (https://www.amazon.com/Notes-Narrative-Ethnographies-Everyone-Publishing-ebook/dp/B01EB8UONE/) Doctor’s Note newsletter (https://pln.me/nws) Andy on Twitter (https://twitter.com/apolaine) Andy on LinkedIn (https://linkedin.com/in/andypolaine) Polaine.com (https://www.polaine.com/) Get in touch! (https://www.polaine.com/contact)

My guest in this episode is brand strategist and design systems expert Allati El Henson who is currently Lead Brand Designer at Cloudflare. Allati recounts her experience growing up in the hood in East Oakland, the importance of education, discovering design as a profession, technical precision in design systems and the value of having a big store of confidence.  And why designers need to treat design like it can change the world. Show Notes This episode's archive and transcript (https://pln.me/p10) Allati’s website (https://allati.co/) Allati on LinkedIn (https://www.linkedin.com/in/allati-el-henson-a9ab8b46/) Allati on Instagram (https://www.instagram.com/allati_goddess/) Allati on Twitter (https://twitter.com/allati_goddess) Doctor’s Note newsletter (https://pln.me/nws) Andy on Twitter (https://twitter.com/apolaine) Andy on LinkedIn (https://linkedin.com/in/andypolaine) Polaine.com (https://www.polaine.com/) Get in touch! (https://www.polaine.com/contact)

My guest in this episode is Molly Wright Steenson, a designer, author, professor, and international speaker whose work focuses on the intersection of design, architecture, and artificial intelligence.  In this wide-ranging discussion, Molly explains how the history of computational technologies, architecture, pattern language and AI combined to define the fields of Agile, interaction design, UX, AI and pretty much the rest of today's digital world. Show Notes  This episode's archive and transcript (https://pln.me/p10) Molly at Girlwonder.com (http://www.girlwonder.com/) Molly on Twitter (https://twitter.com/maximolly) Molly on LinkedIn (https://www.linkedin.com/in/mollysteenson/) Molly at CMU (https://design.cmu.edu/people/faculty/molly-steenson#profile-main) Architectural Intelligence: How Designers and Architects Created the Digital Landscape (https://amzn.to/32ZApiF) Bauhaus Futures (https://amzn.to/361wHGP) Molly talking pneumatic tubes (https://soundcloud.com/roman-mars/61-a-series-of-tubes) Mark Pesce and Dr. Genevieve Bell’s podcast on the Mother of All Demos (https://nextbillionseconds.com/2018/12/07/1968-when-the-world-began-the-mother-of-all-demos/) Doug Engelbart’s Mother of All Demos (https://www.youtube.com/watch?v=yJDv-zdhzMY) Doctor’s Note newsletter (https://pln.me/nws) Andy on Twitter (https://twitter.com/apolaine) Andy on LinkedIn (https://linkedin.com/in/andypolaine) Polaine.com (https://www.polaine.com/) Get in touch! (https://www.polaine.com/contact) And if you like Power of Ten, please consider giving it a rating or review on iTunes.

My guest in this episode is Tanarra Schneider, previously Managing Director of Fjord North America and now Head of Design for Accenture Interactive – Midwest. Tanarra talks about her journey into design, her experience as a black, female design leader, the design discipline growing up, and the responsibility of all designers to ensure we take the time to dismantle structural bias in our work and the world. Show Links  Episode and transcript on Polaine.com (https://www.polaine.com/podcasts/power-of-ten/tanarra-schneider/) Tanarra Tanarra on LinkedIn (https://www.linkedin.com/in/tanarra/) Tanarra on Twitter (https://twitter.com/tanarra_chicago) Accenture Interactive (https://www.accenture.com/us-en/about/interactive-index) Fjord (https://www.fjordnet.com/teammember/tanarra-schneider/) Chief (https://www.chief.com/) Andy Doctor’s Note newsletter (https://pln.me/nws) Andy on Twitter (https://twitter.com/apolaine) Andy on LinkedIn (https://linkedin.com/in/andypolaine) Polaine.com (https://www.polaine.com/) Get in touch! (https://www.polaine.com/contact) And if you like Power of Ten, please consider giving it a rating or review on iTunes.

In this episode Alexandra Jamieson and Bob Gower talk about their new book, Radical Alignment (https://radicalalignmentbook.com/) , a book about difficult conversations and how they can change your life. In it they discuss their framework for tackling difficult conversations, how to be inclusive, respectful and vulnerable, avoid the usual winner/loser dynamic, and end with radical alignment, whether that’s a “hell yes!” or “hell no!” Alexandra a success coach for driven womxn. She has been featured on The Oprah Winfrey and Martha Stewart shows, was Elle Magazine’s Inspirational Coach of 2015, and was the co-creator of the Oscar-nominated Super Size Me.  Bob helps organizations design and build future-ready systems. He is an authority on lean, agile, and responsive org design, and has worked with Ford, Spotify, GE, and many others.  This episode's links and notes (https://www.polaine.com/podcasts/power-of-ten/alex-jamieson-bob-gower-radical-alignment/) Bob & Alex Radical Alignment book site (https://radicalalignmentbook.com/) Alex on Twitter (https://twitter.com/deliciousalex) Alex’s website (https://alexandrajamieson.com/) Alex on LinkedIn (https://www.linkedin.com/in/alexandrajamieson/) Alex on Instagram (https://www.instagram.com/deliciousalex/) Bob’s website (https://www.bobgower.com/) Bob on LinkedIn (https://www.linkedin.com/in/bobgower/) Bob on Instagram (https://www.instagram.com/bobgower/) Andy Doctor’s Note newsletter (https://pln.me/nws) Andy on Twitter (https://twitter.com/apolaine) Andy on LinkedIn (https://linkedin.com/in/andypolaine) Polaine.com (https://www.polaine.com/) Get in touch! (https://www.polaine.com/contact) And if you like Power of Ten, please consider giving it a rating or review on iTunes.

In the Power of Ten podcast, Andy Polaine talks to guests from a broad range of disciplines about the intersection of design, technology, psychology, organisations, culture and society. The show looks at how design operates at many levels and in many forms, from thoughtful detail through organisational transformation to the changes in society and the world. My guest in this episode is Jim Kalbach (https://www.linkedin.com/in/kalbach/) , an author, speaker, and instructor in design, customer experience, and strategy. Jim has worked with many large companies and is currently Head of Customer Experience at MURAL (https://mural.co/) , the leading online whiteboard. He is the author of Designing Web Navigation (http://www.amazon.com/Designing-Web-Navigation-Optimizing-Experience/dp/0596528108/ref=sr_1_1?ie=UTF8&qid=1314717308&sr=8-1) , Mapping Experiences (http://shop.oreilly.com/product/0636920038870.do) and, most recently, the Jobs to be Done playbook (https://rosenfeldmedia.com/books/jobs-to-be-done-book/) . Show Links Jim’s website, Experiencing Information (https://experiencinginformation.com/) Jim Kalbach on LinkedIn (https://www.linkedin.com/in/kalbach/) Jim on Twitter (https://twitter.com/JimKalbach) The Jobs to be Done playbook (https://rosenfeldmedia.com/books/jobs-to-be-done-book/) Designing Web Navigation (http://www.amazon.com/Designing-Web-Navigation-Optimizing-Experience/dp/0596528108/) Mapping Experiences (http://shop.oreilly.com/product/0636920038870.do) MURAL (https://mural.co/) This episode's links and notes (https://www.polaine.com/podcasts/power-of-ten/jim-kalbach-jobs-to-be-done/) Doctor’s Note newsletter (https://pln.me/nws) Andy on Twitter (https://twitter.com/apolaine) Andy on LinkedIn (https://linkedin.com/in/andypolaine) Polaine.com (https://www.polaine.com/) Get in touch! (https://www.polaine.com/contact) (https://www.polaine.com/)

Welcome to the new season and feed for Power of Ten, a podcast about how design operates at many levels and in many forms, from thoughtful detail through organisational transformation to the changes in society and the world. In upcoming episodes, I'll be talking about culture, airports and toilets with Design Anthropologist and Researcher, Chris Hayward, Jobs to Be Done and remote work with Mural's Jim Kalbach, Designing Conversations with Daniel Stillman, Radical Alignment with Bob Gower and Alex Jamieson, Architecture and artificial intelligence with Molly Wright Steenson, and journeys into Design Leadership with Ryan Rumsay. Unfortunately, I was asked not to move the feed over to the new podcast host, so make sure you subscribe to the new feed (https://audioboom.com/channels/5029873) and, as always, get in touch if you have any comments, feedback or suggestions for guests. Links Power of Ten's home (https://www.polaine.com/podcasts) Doctor’s Note newsletter (https://pln.me/nws) Polaine.com (https://www.polaine.com) Andy on Twitter (https://twitter.com/apolaine) Andy on LinkedIn (https://linkedin.com/in/andypolaine) Get in touch! (https://www.polaine.com/contact)