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Today's episode is proudly sponsored by Darkhorse Tech, your go-to Dental-driven IT solutions company!Picture this: You're running a dental practice, and your patients' trust and data are your top priority. Enter Darkhorse Tech, the guardians of your patients' information, the solution to your IT headaches, and the force behind your seamless tech integrations.Your practice deserves the best, and Darkhorse Tech delivers.Click this link for an exclusive offer: https://thedentalmarketer.lpages.co/darkhorse-deal/AND if you're listening before November 27th, 2023, take advantage of their Black Friday deal! https://thedentalmarketer.lpages.co/darkorse-black-friday-deal/Guest: Reuben KampBusiness Name: Darkhorse TechCheck out Reuben's Media:Website: https://www.darkhorsetech.com/Facebook: https://www.facebook.com/DarkhorseTechInstagram: https://www.instagram.com/darkhorsetech/Email: admin@darkhorsetech.comOther Mentions and Links:Companies/Software: Benco Open Dental Microsoft Azure Flex Mango Dentrix Ascend Eaglesoft CareStack Oryx Archy DEXIS CarestreamUseful Terms: DHCP - service that hands out IP addressesDNS - how devices resolve internet addressesGateway - how you get to the internetHIPAA - Health Insurance Portability and Accountability ActPeople/Communities: Howard Farran (podcaster + blogger)Dentistry Dentistry Uncensored with Howard Farran (podcast)Dental Town (blog/website/community)Host: Michael AriasWebsite: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/Join this podcast's Facebook Group: The Dental Marketer SocietyMy Key Takeaways:I'm moving to cloud based software. Do I still need IT support?How to spot out IT companies that may be dishonest.How does your IT company help with HIPAA compliance?The basics on IT with firewalls, antivirus, and internet connectivity. Why do we need reliable options for these?Why the D.I.Y. mentality is often not the right call with your IT solutions.Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.Episode Transcript (Auto-Generated - Please Excuse Errors)Michael: All right. It's time to talk with our featured guests. Beloved person. Everybody adores him. Ruben Camp. How's Reuben: it going, man? You know how hard it is to be beloved and an IT guy at the same time. So, I'm doing great. Thanks, Michael. I've been doing this 11 years and just happy to be talking to you today.Michael: No, man. We appreciate it. We appreciate everything you're doing. I know you guys have, um, done a lot for the dental community, also startup community as well. Just practices in general. Um, at the same time, this is not your first episode with us. You've been with us, you've guided us through some processes.And at the same time, we're going to answer some of the most major questions today. But before we do that, if you can kind of give us a gist or a rundown, been doing this for Reuben: 11 years. That's right. Well, this is in Dark Horse. Um, Dark Horse is something that I started. It was, it was just me, you know, back in 2012.And, uh, we we've grown throughout the years. We got about 65 employees, about 1000 clients, uh, that are in the dental space. That's pretty much all we focus on is dental. So, uh, how I got into that is I used to be a Benco technician. So I used to do corporate it for, you know, the bad guys and, uh, you know, they really love selling birds and bibs and all that stuff.But it was kind of an afterthought. So I really wanted to. Um, you know, start a company where service was the, uh, the main forward, not selling consumables. So, Mm-Hmm. Uh, other Interesting. My dad was a dentist. That's how I got into this industry. I think everyone has a really interesting path about how you found dental.I know you do Michael as well. Right? We all kind of get dragged in somehow. Yeah. Um, you know, went to school, uh, at Chapel Hill to, to be a dentist and decided I didn't wanna do that. So, uh, yeah. Benco dark horse. Here we are. So you Michael: left Benco mainly because you were not seeing what you wanted to see, or what was the reason?Reuben: Yeah. So, I mean, there are a sales. Company first, right? So they're, you know, all the meetings and all the messaging and everything like that. It was, it was about how do we sell more product? How do we sell more CBCTs? How do we, you know, get more accounts and sell them consumables? You know, I call it burrs, bibs and everything else.and they had I. T. Because you know what? They didn't want shine or Patterson to be in that office. they almost like they had I. T. As a defensive mechanism, but not as like a core, something that they were putting a lot of resources in to develop. So, you know, I'm very passionate about what I do, uh, customer service and dental.That's kind of like, that's my niche. So, you know, let's say if Benco was 80, 20 sales to service, right? We have three people in sales out of 65 people. So you can see just by the demographics of our, you know, how we're made up. Most of our people are in places to support our clients, not to sell, you know, to shove something down their throat.So that was very important to me just as a service technician that started a company versus You know, we have a lot of competitors out there that have just either, you know, either bought an IT company and they're just trying to squeeze it for profits or, you know, someone who does not understand customer service, but hey, they're really good at a P& L statement.Yeah, yeah. Michael: Did you specialize that in Chapel Hill IT? Reuben: No, I had biochemistry because I was, uh, that's pre dental based. Anything that's in the sciences basically is pre dental. So that's, uh, computers. that's just been kind of my thing for, you know, for as long as I can remember, you know, nine, 10, 12, got into building computers and fixing them and started a company in high school called it's good computer solutions with and we run around and.Anybody that knows Ithaca, it's Cornell. So we fix it in Cornell professors at all hours of the day. And anyway, so it's just kind of been a passion self taught passion Michael: of mine. Yeah. Cause I was going to ask you out of all the. Things you were doing in Benco. Why did you pick to hone in on IT? Reuben: Uh, for that solution?You know, they wanted me to be a dual trained tech, right? They wanted me not only to go into an office install a computer system, sensors mount a CVCT, calibrate it, do all that stuff. But they were like, you know it would be really great if while you're there someone's, you know Cuspidor doesn't work if you could also be crushing on the mechanicals, you know, suction, all that stuff, you know, amalgam separators.And I was, uh, I was just so, I was so talented at the I. T. side of things that I never really got that opportunity to learn on it. And that's fine because that's not really a passion of mine. Um, You know, those, those systems are kind of gross. What goes down the drain when they get clogged up. Uh, so, uh, there's some very talented, we call them core service technicians, right?The core equipment in the office. and we'll leave it up to the professionals, but, Michael: Gotcha. Okay, man. Interesting. So then fast forward, you started Dark Horse Tech and this is where you're at now. Now, I know we're going to kind of talk about, and let's kind of jump into that if we can. A lot of people do have.Open dental, right? and so break it down to me. What are the confusions when it comes to having that and then I. Reuben: T. Absolutely. So kind of how we got here is, you know, dark horse version 1. 0 was we were a small regional upstate New York company. I mean, it's good. New York, small town, 30, 000 people, 30, 000 college students.And, you know, that was the old way of doing things. And then, you know, we got a break and Howard for and hired me. And Howard was in Phoenix, so that was our first, I can't drive to your office, right? And we nailed it. he was running Open Dental, in his office. And that really gave us the confidence, uh, and exposure, right?Went on his podcast, got a, got a forum to, introduce myself to the dental community, which at that time was still. Dental town now about a year after that interview, it's like everyone fled to Facebook groups and then I followed, them over there. so dark horse version 2. 0 is not just, you know, we're five minutes from your office.It's. Hey, we're dental specific. That's our edge. If you're in Hawaii, if you're in Alaska, if you're in rural Nebraska, we'll support you. No problem. You know, we'll make it work. And Dark Horse version 3. 0 has been cloud. Right? So, and that's kind of where we're segwaying in here today. Is open dentals, you know, great company.They're well known for their customer service. That's what I care about. Right? So when you hear me singing companies phrases, that means when you pick up the phone and call them, they treat you well, and they solve your problem. so we've always loved open dental. and so the confusion has come up just recently.So cloud. Open that up. There's two versions. There's the one you just that everyone pretty much has right now, which is you call them up. You buy a license key and you put it on your server. And right. It's a local system. And then there is. Open Dental's internal cloud offering, like literally they hosted at their HQ in Oregon, and that is a separate version.So there are only 2 versions of Open Dental. However, this is where the confusion comes in, like professionals like us, right? We use Microsoft and Azure as their cloud platform. We take the first version, the normal version, the one that works with, you know, Flex and Mango and Medento and Swell, all your third party integrations.We take the one that you've been running on your local server, and we put it in the cloud. So same version, integrations all work. that's still version 1. Version 2 is the one that OpenNL offers, and they have a pricing sheet online that you can look at, but it does not have integrations with third party.Which is tough for me because that's when I hear feedback about OpenDental, the products, right, the support's great, but people really love using all the third party integrations and they love the ability to switch, right? If something's not working for them, uh, there's nine other paperless companies you can go to, right?Um, you know, or like, you know, Flex is a great example, right? Flex is only written for OpenDental. And they do a really good job of what they do, right? Does not exist in any other practice management software. Cannot, cannot replicate it. But let's say the owner general manager flex pissed you off. You can switch software.So you can't do that with any other platform out there. So to break it down really simply. There's the off the shelf open dental, and that's the one that, you know, that we're in large part supporting putting in the cloud, um, creating awesome solutions for single practices, multi site practices and D.S. O. S. And then there's the internal open dental cloud offering. We honestly across our, you know, we have right now 1050 clients. We have zero people on that second version. So Mhm. that is where most of the confusion has come in the space when you try to have a conversation like over Facebook, over text. It's really hard to parse that out, and then when people call Open Dental, it gets even more confusing. Really? Michael: Okay. let me ask you, when it comes to cloud, do you still need IT for that? You still need Reuben: IT. So, HIPAA compliance are just, they're linked together, right? It's just like, alright, you read the, you know, what you need to do to, you know, to protect your patient's health information.Need to have a firewall? That doesn't go away. Uh, you need to have the antivirus software that does not go away. you need to have a backup system that does go away as long as you don't have 3D images, right? Those don't go to the cloud yet. Those stay local, right? this is something that a conversation needs to happen.It's really hard for me to like text somebody back and forth and explain all this. I'm glad this podcast exists because I can now cite it. Like, hey, before you even talk to me, listen to our conversation here. IT is absolutely reduced by going to Open Dental Cloud. Again, the first one, the off the shelf one I'm talking about, it is not erased, right?Michael: Open Dental will help you with Open Dental. Anything else in your practice, printers, security cameras, internal cameras, sensors, CVCTs, PCI compliance, all that is, is traditionally still on the company. Gotcha. Okay. So then what are the frustrations when trying to explain this then I guess, do people still understand it or they're more like.What, Reuben: you know, it's I. T. there's like, I can't give my full explanation because it crosses the border into I. T. jargon and the three letter, you know, acronyms start coming out and everyone's lost. So what we typically do we share our screen, right? We say, Hey, this is exactly how it's going to work on your office.Okay. Okay. Okay. Um, take the example of somebody that is on a server based open dental solution. Right now. We say, hey, you know what? It's the same version. We're going to put it in the cloud. Your staff is going to walk in the morning. They're going to see an open dental icon. They're double click on it and they're not even going to know what's in the cloud.Execution is actually very simple, right? from the customer's point of view, right? There's some expertise that goes into, migrating to the clouds, you know, getting the cloud server where it needs to be security. All that stuff takes technical expertise, but the staff walking in the morning, double clicking on open dental that does not change.So, um, that's why it's been such a successful implementation is because it's like it's still open dental that people know and love. Uh, it's just not on a local server in your office. And, you know, historically, the cloud has been slower, right? But with Microsoft's, you know, recent introduction of a couple of different protocols that are again, here comes the three letter acronyms.RDP is now AVD, which as a virtual desktop, we're seeing now that the cloud is faster than a local server. So it's not only that it's it's 2023. Of course, this should be in the cloud, is actually, just as fast or even faster than a local server. So it's, uh, you know, a really great time to talk about.This is when you're looking to replace your server. It's like, hey, do you want to, you know, do you want to write a check every 5 years? Right? And maintain that hardware. And when you replace it, there's downtime to transfer it, or you go to the cloud. You know, it's a really great time to, to talk to your IT company about, um, options.So you don't have to buy one time, part of our cost. Michael: Gotcha. So then it's easy. I guess, how often should you replace the server then? And then what really does cloud based I guess servers or softwares kind of cover, right? If you were to give us like bullet points of this is what it covers easily. Boom. And then how often should we replace the server?You're like, Nope, I'm still sticking with what I know. Trying to Reuben: servers five to seven years is a pretty safe, um, window of time, right? It is. If your server goes down, that means your patients are waiting. So, that is not worth something cheaping out on, right? It's kind of the brains of the operation.Now, if you go to the cloud now, you don't have to work at hardware anymore, right? And you look at Microsoft's data the industry. This is this is true for voiceover I. P. As it is for any cloud service. They talk about nines, right? They talk about what is your uptime? How many nines are there past the 99 percent point, right?And Microsoft has four nines. So that means you have about a minute and a half downtime a year. I've never seen it go down, but technically I guess it's gone down for a minute and a half on average every year. 99. 9999 percent uptime, which cannot be replicated at all by a local because all these services, you have Amazon, you have Google, you have Microsoft, just to name three.There's competition part, you know, the cost of storage is going down. The cost of servers is going down. It used to be, it didn't make a lot of sense for a single practice to go cloud, uh, only for multi site and now it's just, everyone should go cloud because it's, more cost effective. Hmm. Michael: So that's the key most cost effective then, right?Especially if people are trying to. Gotcha. Okay. So then going with that to you, Ruben, because you've, you've worked with hundreds of practices or you are working with hundreds of practices. Reuben: Hundreds of practices that use Open Dental and more, you know, more practices that use Dentrix and Eaglesoft and CareStack and Oryx and all those software.So, you know, I, I see the entire industry. We're kind of focusing here on Open Dental, but, um, I mean, Open Dental, it's no secret is, My favorite software, I don't know if I've still ever seen a negative comment about open dental. Michael: So then to you, what would be, if you're trying to be super cost.Effective, but efficient to start off, what would it be the best kind of like formula or stack to use for this? Reuben: So it all goes to fit, right? What makes, if we're, we're saying everything is equal, it's an easy answer. Right. but the problem is certain softwares are better suited for dentists. Right.There's, of course, the feature set standpoint, and you can only find this out by talking to these companies and doing demos. Is this going to work for my practice and how I manage and bill and all that stuff? Um, you know, and the other side of this is you want? Do you want something that's all inclusive, right?Let's let's take dentrics ascend. Uh, for example, you pay a higher bill, right? Then you would pay to open down, but you get every single service that you could want. The problem is you have to use all those services, right? There is no alternative. if you're a dentist that wants to use the best software, that's why open dental still exists, right?It may look, it's from like, it's from the 1990s and they haven't updated it, but you know, what makes it so powerful is. honestly, it's like the app store on, on Apple, right? It's a, it's a great phone, but you know, what's great about it? The app store, you can download whatever you want.It's got the best ecosystem out there. So you go into open now and you're like, you know, flex is a really great example. that program alone It's just so incredibly powerful, right? You don't have those options with an all inclusive software, but maybe you're a dentist and you're just like, you know, I don't want to worry about having to sign up for Open Dental and then Flex and then, you know, Practice by Numbers and then Mango Voice.I don't want to have to do all that. Right. Which is, you know, why companies like Archie exists because they'll, they'll say, Hey, we'll give you practice management. We'll give you phones through mango. It's included in your bill. We'll give you patient communication. We'll give you all this stuff. So you kind of have to ask the question of what kind of person are you?Are you justlet me sign up for 1 thing and I'll just use whatever they have. Or do you want to be able to be like. I want to work with the best, patient communication company. I want to work with the best clearinghouse. I want to work with the best, patient portal company, credit card company.That's who I am. That's what a lot of dentists are out there. I mean, Open Dental is still the number one software for startups. Um, when we see people have all the choice in the world, Open Dental is still being... over 50 percent of start up practices are still going open nettle. and that's why, it's more of an ease, uh, question, right? Single pane of glass, it's all here. Freedom of choice is on the other Michael: side. Gotcha. So one is more like all one subscription type. Yeah, like for example, like Oryx, right? If you were to just go with Oryx, all in one, exclusive, you know what I mean?Inclusive everything, Reuben: I'm going to get Oryx, uh, and I'm going to get phones. I'm done. Yeah. Michael: It's easy. Yeah. Yeah. Okay. But if you want the, like the other side, right? The freedom to choose. Reuben: So we have opened 400 startups. I've talked to most of these people and then, even, even more people, right.Because the ones that didn't go with us. Right. I, and I hear their story. And like, I think the reason Open Dental is appealing. Is because, let's go back to the 2012, you know, I'm leaving Benco, I'm risking, that's, that's a health insurance for our family that's half the income for our family and I'm leaving with nothing and I'm saying, like, you know, I have a dream to create a great it company and I'm, I'm going for it.Right. and that's who the startup people are, plus a million and a half dollars in debt, which I do not have. that's a whole nother layer. So, you know, when you talk to these people, they're like, this is my dream practice. I want it to be freaking awesome, right? And I'm not sure those companies can, can meet that standard, right?They're, they're trying to be the jack of all trades. because when you peel back the layer. You know, let's again, just let's go back to Ascend. That's like 10 different companies, right? They've stitched the software all together to make it all look and feel like a cohesive interface.But the practice management module is different than the image, right? That's a separate software, right? So you're talking about one company who's trying to develop and, you know, and push forward 10 different platforms. It's really hard to do, right? And it's one reason why we're like, Hey, mango, do your thing.Just frickin nail the phones, right? And a lot of I. T. companies do do phones. We just feel like it distracts from our core purpose, which is like. All right, we're going to be awesome at support. We're gonna be awesome at startups, which is basically support as well, you know, and we're gonna be great at the cloud, right?let's just focus on these three things. That is our competitive advantage. When you try to broaden in any segment, I mean, Dennis probably know this from trying to bring in, let's bring in ortho, let's bring in oral surgery in house, and you try to be A plus at all these different things, it's really hard.It's the same thing with software companies. Everything in the startup, it's a conversation. I listen to what people want and, you know, anytime they're just like, this has to work. I want this practice to be the, you know, the best patient experience. It can be it usually inevitably points to, to a single software company.Michael: Yeah. Okay, cool, man. That's awesome. And then, so with that kind of being said, I know cost kind of comes in the mind. That's the question that a lot of people really ask is how can they start cutting down on their I. T. or how can they minimize that I. T. bill or have you seen this? Where people are like, Hey, I just got like new fees on my it bill or something like that.What, what is up with that? Reuben: The new fees thing? Uh, well, I mean, if you add computers, it just depends how your IT is set up, right? there's. Uh, on the back end, I can tell you, as somebody who runs an I. T. company, we get charged per device, right? So it's natural for your I. T. company to then bill you. It's the fairest way to do it.We get charged for ten, you know, antivirus agents. You have nine servers, nine workstations and a server. That's ten. Lines up. So usually when you see I. T. bills go up office ads, a computer office ads, email services. It's, it's stuff like that. I mean, unless you're just working with, you know, shady folks that just move numbers, you don't notice, um, you know, we do price increases, uh, annually because we give our staff raises.Guess where the price increase comes from. what we hear from our clients, we want to work with the same people again and again. That's retention. And that means you got to give people a reason to stay here. Besides like, Hey. You like ribbon, you should stay here, but usually that means promotions and raises and all that good stuff.let's pivot to how do you cut down on IT costs, right? not someone who is, let's say, there's a lot of IT companies out there that prevent their clients from going to the cloud because they so fear, like, oh no, it's not ready yet, it can't do what you want to do. But they're really protecting their butts, right?They're like, oh, my client goes to the cloud. I'm going to lose revenue. So let's talk about that. Let's talk about how to lose IT companies revenue. so think about, any software out there. Dentrix. Uh, Eaglesoft open, right? We have a server uh, we have to back up that server and the office says, you know what?If that server goes down, I don't wanna be downed at all. Alright? So then we need a backup and disaster recovery system. So when we go cloud, let's just make it very, very simple. Let's leave three D out of it. Let's, let's treat it like it's a pediatric office and everything is two d imaging. I'll pick on Oryx for now, right? I know it's a good partner of ours. I know Rania. I love the products. When you go, or let's say you're on Open Dental and DEXIS imaging locally, you go Oryx, what goes away on the IT side? Well, I don't have to manage your server anymore. That is one of the highest costs on there.That goes away. I don't have to back up that server that I'm not managing anymore. So that goes away. So what does that leave? That leaves how much support you want, right? And so that's either you pay as needed or you want unlimited support for your practice. A firewall that is still a HIPAA requirement in antivirus software.I'm just trying to keep it as simple as possible, like there's patch management and all this stuff you have to keep your computers up to date that should, go along with the antivirus and all that stuff. But, some big stuff comes off, but you still have a lot of requirements, and things to protect on the network.Gotcha. Michael: Okay. So the requirements still stay, but now when you say the biggest expense, which is the servers, right? That kind of comes off, how much are we looking to shave off when that happens? Reuben: Yeah, so I mean, I can only talk about myself. Right. And our company. so again, the two biggest costs are support.Let's say you're paying for unlimited support. We call that our gold plan, right? Unlimited phone support and server management. So let's say an office is on a 600 a month plan with us unlimited support, and they go to a cloud based agreement. You could be looking at 150 a month in savings. Okay, Michael: but server management, right?Or the Reuben: server? Server, yeah, the server in the backup system going away, you could go down to 450. Michael: Okay, but everything else, the bare bones requirement. Reuben: Percent savings. Michael: So when it comes to like the, let's just say they did that and they went with the works, they did all that and they're like, Ruben, help me out here, man.Like I need, give me the bare bones that what we can do. How does that look? And, and is that feasible for the long run? And they're like, I want to grow, Reuben: but give me the bare bones. Well, depends on how much your staff calls in, right? If your staff doesn't call in. You should be on a bare bones plan, right?You shouldn't be on just like, Hey, cover me for HIPAA compliance, cybersecurity, make sure I don't get hacked. Let's go. the thing is most of our clients call in, they use the service they pay for. So it's, it's completely up to the client. I think it's a really. Smart decision as, uh, as a business owner, not to put a barrier between your staff needing help and like, Oh, you know, Dr.Clark's going to get a bill. If I pick up the phone, right? Things are broken. Your staff doesn't hesitate. It gets fixed done, right? That's the stuff that, you know, the dentist doesn't see while they're in the treatment room is like, you know, the scanner doesn't work. So your staff is so much less efficient because they had to, you know, create a workaround.Right. Because they know if they call, you know, Dr. Clarkson and get you know, bill in the mail 10 days from now, he's going to be like, Hey, Nancy, what the heck? Yeah, yeah, yeah, you're right. You know, it's uh, you know, And Michael: I feel like that kind of creates like more, uh, you're scared. You won't even tell the doctor, you know what I mean?You're like, oops, I pray, tell her you'll lie about it or something, right? In order to not feel, you're creating some type of weird environment in your office when you do that. Right, Reuben: right. I can't imagine how much stuff. Wouldn't get done if I was the bottleneck at my company, it's like, Oh, no, we can't reach out to that company until Ruben approves it.It's like, Oh, my God, I wouldn't get anything done. Um, but to answer your question, like, if you, let's say it's a, it's a medium or sized or smaller office. You stripped out the unlimited service and you're just like, Hey, I'm going to Oryx and I want no frills, right? Just give me, compliant and protected.You could easily be in the 200 to 300 range. Yeah. Yeah. Michael: But the unlimited, like give me an example, like why, or from your experience, if you can give me like the top three, why does staff call in a lot? Let me Reuben: just pull up our service board right now and just list off what people calling about your PCS compliance scan a PCI compliance scan, it's a test for I. T. Professionals. It's like, you know, what settings do you have on on your firewall? Do you have antivirus software? When were the last? So it's basically a test for I. T. People. That's a really great thing to offload to us because that thing takes like 30 minutes to complete.Right? questionnaire and then you have to schedule the scan. You have to know your internal IP address that spectrum gave you to run. Anyway, uh, that's one example. let's see. Questions about switching a panoramic PC to server PC. So this office, they have a imaging database on their pan PC and they want to.They want to talk to us about what it would take to move that to the server PC to consolidate that, um, create remote access, right? That's something that's included with all of our plans. Great remote access for, my new remote employee, uh, so that they can log into a lab computer, let's see, install remixes on computers that were just installed, uh, by the office.uh, workstation two cannot print, create new windows user on consultation computer. and then, oh, this one's great. Uh, shout out to Becky Scott from Lincoln Children's Dentistry. Help my son get fortnight to work on our office Wi Fi. So, you guys, you guys cover all kinds of help my son get fortnight to work.Yeah, I mean, there's... You cover everything. IT companies, uh, you know, we're, again, we're dental specific. We coach our people to call us on anything. There's, there's really two setups. There is the like IT company that say, Hey, that's a vendor problem. You need to call them directly. And then there's us, right.And, and some other really good companies in the space who have vendor management built in, and that's the expectation that like your staff. Is taking care of patients. They're not like waiting on hold with Carestream or, you know, gen X or Dexus, you know, they're, they gotta take care of patients. Like, yeah, wait on hold while, you know, while we're, you know, working at home or, or at hq.So, but Michael: that, I, I think that's really good to have though, because I feel like, uh, a lot of the times you waste time looking for it, right? When we can just go to you and then you give us the solution. Hey, it's a vendor, Hey, it's this. And so I'm sure you've heard of this a lot, and this is a question when I asked and the Dental Market Society Facebook group, like in other places, they send us this one a lot, uh, when VoIP, right?So they're saying kind of like we're having an issue with our phones and then VoIP says there is no issue or it can be any other vendor, right? That says there is no issue on our end. So then it falls back on you or what, what happens there? Reuben: Yeah. So, you know, in the example of the bad it company that says call your vendor, you're stuck in the middle as the client, that's the worst, you know, you feel helpless, kind of feel a little pissed off and you're like, what, and so our clients never have to feel like that anymore because we're just, we are them.In that scenario, we're hunting down the solution the ticket will not get closed until the issue is resolved. So let's talk about voiceover IP, right? A lot of, you know, a lot of people that is the standard. Now, of course, you should have it. It's really great if you have a hybrid, you want to offer jobs that are hybrid or even full remote, right?Voiceover IP is like the only way to pull that off. So you install your new phone system and you're having call quality issues. the number one most likely culprit is going to be your firewall. Okay, so if the phone company says, Hey, our servers are great. Everything looks really good until it hits your office.And so let's assume they're right. Yeah, you know, let's assume AWS is not having an issue. Firewall is gonna be number one. Internet quality is going to be number two. And number three is going to be the device that controls your network. Sometimes that's the server. Sometimes that's the firewall. But basically, you know, my, when you, when you go to Starbucks and you join the wifi, you're getting an IP address from something, right?You're not just, just magically connecting to the internet. Something is handing you an address. Okay, so those are the three things that again, if you have an I. T. Company, they're going to be able to diagnose that stuff pretty quickly. They're going to be able to run, let's say, in the Internet stability.They're going to be able to run a ping test. Let's say you spectrum. They can see is your Internet like a D. C. Current. Is it just flat? Or is it like, is it just Jerry? And it's all over the place. You know, voice needs a very, consistent connection to work well, not a lot of traffic, but just needs a stable connection.Firewall. Well, if you just leave the firewall stock unconfigured, it's just going to be constantly scanning that phone traffic, and then you're going to call quality issues. So, what we do is after the office let's say they get mango, they plug their, uh, yelling phones in, they show up on the network.we do a couple different things, but just to keep it simple, we whitelist them, right? we tell the firewall. These devices are safe. Don't hammer them. Right? Don't constantly bombard them with internal threat protection stuff. there's a couple other tips and tricks you could do, but it's more kind of for your, your I.T than like a D. I. Y. Stuff. So we won't talk about that. Yeah. And then there's the device that hands out I. P. Addresses. Right? So you could be out of I. P. Addresses, right? You have such a large office. You've maxed out. You plug that phone in. It doesn't even connect to the Internet. you could have I. P.Address conflicts, right? So, uh, you let's say, the phone's working great. You connect your laptop, That router gives, uh, your laptop the same address as the phone. One of those devices is going to win. Okay, uh huh. Right, so there could be an IP address conflict. Um, and I'll just throw out some, some other words if people are taking notes here and they're going to send it to their IT company.DHCP, that's what, that's the service that hands out IP addresses. DNS, that's how devices resolve internet addresses, right? Google. com is actually 8. 8. 8. 8. Okay, right. So when you type in google. com, it's touching a DNS server and it's saying, what is this? And it goes, Oh yeah, that's 8. Of course. Well, here you go.You don't know that's happening, but DHCP, DNS, and lastly, gateway. Gateway is just how you get to the internet. So I know that's, that's a lot of technical jargon, but you know, for the, for those of you who are DIY er, like furiously writing your, your IT company to email right now, just put all those words in there.Michael: Wait, quick question, leaving firewall stock? What does that mean? Like you said, if you just leave your firewall stock. Reuben: Okay. So let's say you get a firewall. Plug it in out of the box. You don't do anything. All right. What you're going, you're going to have phone issues. You're going to have issues with anything that is internal that needs to broadcast external.Okay. So think, think about. Open dental e services thing about, credit card, right? You have a credit card reader that thing needs to authenticate their credit card and come back if you leave it stock. It's going to turn off access to all of these devices that you rely on your practice to work on. Now, it's not going to not work 100 percent of the time.but these are the things that your I. T. commission should be doing. They should be whitelisting these known good devices. Um, so there are no issues and you don't have to worry about this stuff at all. Gotcha. Michael: Okay. Interesting. So this is basically why we hear all the time where they might be like, hey, it's not us.Call your IT company. Reuben: It's not us. It's you. Um, yeah. Uh, It's usually, it's also usually the firewall and, and not to get into a soapbox here. IT is, it's really hard because there's not like a set of standards. So again, anybody, including me, I should say, You know, self taught, just have a lot of experience, can be an IT person, right?So, you know, you come along and someone's like, Oh yeah, I can do all of that for half the price. Right. And it's just like, okay, but what are you getting? And it's like, uh, none of this stuff is HIPAA compliant. It's like, no wonder it's half price because it's not actually protecting your office. You know, you, do want to work honestly with folks that care about their patient's data.Right. Because that's what I care about doing a good job. but I tease one of those tough industries, right? There's not a lot of regulation in terms of, who can, um, be an I. T. person, if you're an I. T. person that's working with a dentist, you have their trust and you breach that trust by selling them something that is not HIPAA compliant.There are no ramifications for you. So it's, somewhat of a wild, like I'm in this, this position where, you know, I've been around long enough and I have the respects, uh, of a lot of people out there and there are other companies like medics dental, that, that do a really good job in this space. And, you know, we like to say we're the good guys, right?We don't cut corners. We do the right thing. We take care of our clients. But then there's the rest of the market and it's, really hard to have, conversations because the dentist is always stuck in the middle, right? They're hearing one thing like from a colleague. Oh, this endodontist who has five offices in Illinois uses this guy and pays him, pays him 40 bucks a month and that's everything you do.I'm like, yeah, okay. You know, it's half of these, like, okay. I want to fight to keep the client. The other half is like, this person has been fed a load of, you know, BS. And I'm not going to be the one that's going to be able to convince them that they were given wrong information by their endodontist friend.So it's like, yeah, it's just, mistake. In that scenario. Michael: No, that's good. Because in that scenario, what would be like the, I guess in your terms, like the BS, like the stuff where you're like, Ruben, I see that all the time, man, where I'm like, Oh, look, your fellow it person here just wants to let you know.And then they give you like a list of everything or whatever. And you're like. What? You know what I mean? it looks like they pretty much are saying like, we can do the same thing, but like, 40 bucks a month Reuben: I'll the name, but I'll give you a real example.So we had, we had a dentist that recently left us, right? Um, and they, they were under a, a one year startup deal. Right. So we give folks lower pricing, on the startup price. they just have to sign a one, just a one year term, uh, initial term. Then it's month to month after that. So it was like month six in this, dentist, uh, was struggling, right?Her practice wasn't growing as fast as she wanted to. So she was making calls to vendors to be like, Hey, what can you do for me? and this is was kind of alluding to the endodontist. This is, that's kind of the story, right? She talked to a colleague who used a guy, um, for his practices and was like, Hey, I'm really struggling, but I'm not going to hold somebody to a contract if I'm affecting their business. Yeah, yeah, that's not why I got into this industry, right? Is to make every single dollar I could from a dentist, and it's like, tell you what, let's make a deal here. Send me what they sent you if they are truly matching what we are providing.Like, just let's, let's part ways, right? Go there, save some money and, you know, let's part as friends. so got an email a week later and they're like, the plan is we're going to take your HIPAA compliant firewall and we're going to replace it with a home router for Best Buy. It's like, okay.And then we're going to take your HIPAA compliant backup system and we're going to install a free Dropbox. I'm like, okay, so I didn't even read the rest of the email. I just stopped there and I was like, all right, so let's let's figure out how to work together. They're not giving you a HIPAA compliant solution.You know, like, if I can help you in any way, take some pressure off your business, let's do it. And that email came back with basically, I was the bad guy for pointing out that they had been given bad advice. So I have two choices in this moment. I can keep continuing to try to work with this person or I can just let them go.And I chose to let them go. I don't want to have to be bad guy. I don't do high pressure sales. I don't do scare tactics. or if you trust another person. More than me if by all means, please go work with them, but you know, peace of mind sleep at night I told the doctor everything that they were not getting you know They were literally compromising their patients health information.can't work with that person, you know Michael: yeah, so they were more upset that you didn't agree with the other IT companies like Janky solutions, you know what I mean? Like, Oh, like, Hey, we're Reuben: just like a perfect they're doing what we're doing for less money, show me, cause I would love to know how to be more efficient.Just, I'm curious, like, how did, how is this possible? And it turns out the solution was, we're just going to pull stuff off a Best Buy that belongs in someone's home. And so you're good.Michael: That, that story really gets into the essence of the complexity of being an IT professional in healthcare.Yeah. Yeah. And we got to go one of these days, we got to do an episode about how important it is to be HIPAA compliant. Cause I know we kind of touched that. Well, we touched that in this episode, but we kind of touched that in previous ones of, it's mega important, you know.Um, in order to do that. So Reuben: it should be like car insurance, right? It should not be opt in, opt out. it's like, yeah, I kind of want to be a little compliant, but then I want to ignore all this stuff, you know, that actually costs a little compliant and like, who's safe. Henry Schein got hacked twice, Aspen Dental.And this is just this year, Aspen Dental had over a thousand practices get hacked. I don't know what it's going to take, and I try not to, you know, worry about all the dentists that didn't take my advice went down a different pathway, but. This is what I talk about. I want to work with people that care about protecting their patient.is a passion of mine. I want you to care about protecting your patient's health information. Yeah, Michael: and I like that about you, man. It's because, like, your transition... Every time I think Dark Horse has been running, you guys have been... Moving the needle closer and closer to quality, right? Over like, we got to get more sales, more people, more things.and every time you guys have ever sponsored, right? You're never like, how many leads are we getting or anything like that? It's more like, Hey man, like let's, let's. Let them know about this. Let's let the people know about that, right? important Reuben: stuff. My marketing strategy can be distilled down into two words.Good vibes. I just want, like, good vibes that kind of, you know, reverberate throughout the anals of the internet, right? Just like, uh, you know, someone has a question on, uh, you know, dental marketer group about imaging software. Whatever. We'll jump in. I'm not gonna solicit you. Here's an answer. Great.If you look me up and you want to reach out, that's awesome. But that has been for 11 years all organic growth. And why? Like, we love partnering with with you. Michael's just like, here's a podcast that is just about let's get as much information. Let's clear up confusion in the industry.I'm not asking you to work with me. Take all this information back to your IT company and protect yourself. And if you love your IT guy, keep working with him. I'm here if you want an option, but like, I really hope you care about compliance before you call. Michael: Yeah. And if you guys want to know how to get Fortnite to start working in your office.Reuben: That's the Michael: firewall. Yeah. I remember, uh,Ashley one time caught you, right? Like about a fridge or something Reuben: like that? so actually once called me when her power went out.Hey, my, uh, you know, my, uh, computers aren't turning on, I was like, can you call your electric company and that goes back to just like we, again, when we train our clients calls for anything, sometimes they do. Yeah. And no, no, no. Yeah. Call NYSEG or, you know, call your local power company.Uh, happy to help out and pick up the phone and all that. But yeah, no. Michael: That's awesome. Ruben, we appreciate your time, but before we say goodbye, can you tell our listeners where they can find you? Reuben: Oh, yeah. Um, I'm all over the internet. So you'll see me just popping around in and out of Facebook groups. Uh, my direct email is admin at dark horse tech.com and go right on our website and hit contact us. And that will, uh, generate a little, link to schedule a call with us. DM me on Facebook, you can DM me on Instagram. You'll see. Instagram, if you want to follow us at dark horse tech, that's where I post, you know, anytime we're doing a startup. I post all the pictures out there.Right? So if you're interested in working with us, or just interested in like, what are the newest latest startups looking like? we're, we're pretty much doing one or two startups a week, right? So we did about 87 just last year. and so yeah, follow along. that makes me feel good.Cause I'm the one doing all that posting. So please like, like my photos. Michael: Please like my photos. Awesome guys. So that's all going to be in the show notes below. So definitely go check it out. Follow Dark Horse Tech on their social media. And at the same time. Click on the first link in the show notes below to check out the exclusive deal that dark horse tech is giving you go ahead and do that.And Ruben, thank you so much for being with us. It's been a pleasure and we'll hear from you soon. Appreciate it, Michael.
In this episode of the Sunny Side Up podcast, host Tyler Gambardella interviews Jorge Quant, Vice President of Strategy and Marketing for the Americas of Carestream Health, a worldwide provider of medical and industrial imaging systems. They discuss how Carestream adapted to the pandemic by creating virtual spaces to showcase their solutions, and the future of B2B marketing in the current economic climate, stressing the importance of solving customers' problems in a better and more efficient way than competitors to create significant and relevant value and differentiate themselves to maximize profitability. Jorge also discussed the importance of understanding the customer's needs and how it is key for companies to be able to create value and differentiate themselves. He also talked about how companies need to be continuously listening to their customers to stay relevant and adapt to the changing market conditions. Ultimately, Jorge emphasizes the importance of a customer-centric approach in B2B marketing, even in a downturn, to be able to create value and maximize profitability. Connect with Jorge Quant | Follow us on LinkedIn
In this YouTube episode, Dr. Ryan Morrison DDS discusses the advantages and impact of Carestream PMS and TeamWorx. He dives deep into the technical system of Carestream PMS, explaining how it can greatly improve communication and workflow within a dental office. Dr. Morrison also shares his experience in optimizing the technical system by creating a more collaborative atmosphere and culture within the workplace. This informative YouTube episode is a must-watch for any dental office looking to streamline patient and team communication, workflow and improve team dynamics and culture.
This week we take a look at Bed Bath & Beyond, Carestream Health, Bausch + Lomb and our Aggredium-powered analysis of the cruise industry. We've got a double dose for listeners this week. First, a crossover from our sister EMEA core credit weekly podcast where Reorg's Harvard Zhang brings us the latest on a potential Cineworld chapter 11 and Mark Fischer shares some insights on the cruise sector, powered by data from Aggredium. Next, we offer a webinar replay where the Reorg team discusses the latest events surrounding Bausch Health including its proposed spinoff of its Bausch + Lomb business to shareholders, threats from competition for the company's Xifaxan drug in light of patent challenges, and a pending maturity wall.
Ep 40 – ESOP's & The Family Business During this episode, we talk to Rob Brown* & Tracy Till* about exiting your business on your terms and the advantages of an ESOP. You'll learn: What an ESOP is and why is it like blowing up a balloon What the advantages & disadvantages of an ESOP are What the family business needs to have in place prior to exit This Weeks Guests Rob Brown* Rob Brown is a founding partner of ESOP Plus®, a national boutique ESOP law firm. Rob advises business owners about ESOPs and other exit and sale strategies. Rob speaks often for The ESOP Association and other trade and professional groups. He is an emeritus member of the Legislative and Regulatory Committee of the ESOP Association. Rob appears in Best Lawyers in America (Tax and Employee Benefits Law). Martindale Hubbell Law Directory rates Rob as “Preeminent” in ESOPs and Employee Ownership Law. Tracy Till* Award-winning corporate leader, innovator, culture builder, and collaborator with particular interest and experience in women-owned businesses; business strategy planning; marketing communications; navigating leadership transitions; and creating lasting and vibrant cultures. A proven visionary who seeks change and enthusiastically leans into “what's next,” believing that leaders who focus on people, products, and processes can help their companies grow profitably while maximizing employee satisfaction and engagement. CHAIRMAN OF THE BUTLER/TILL BOARD – FORMER VICE CHAIR AND NOMINATING COMMITTEE CHAIR A nationally recognized, women-owned and 100% employee-owned (ESOP) media and communications agency based in Rochester, NY, with an additional office in New York City. PRESIDENT, T4 VERGE, INC. A boutique business and leadership consultancy focused on WBENC and ESOP leaders whose companies are on the “verge” of transformative change and growth and who would benefit from the guidance of a successful leader. EDUCATION Bachelor's degree in Journalism and Business, University of South Carolina (Columbia). PROFESSIONAL ACCOMPLISHMENTS Grew Butler/Till from its modest beginnings in 1998 into a nationally respected media and communications agency with more than 150 employees and $225M in annual billings. Along the way, amassed a reputation for honesty, fairness, flexibility, and creativity while consistently surpassing expectations in all areas of client and agency relationships and receiving awards for improving quality of services, productivity, and cost savings for numerous national clients, including State Farm, Excellus, Bausch + Lomb, Kodak, and Carestream. ---------------------- *Not associated with Lincoln Financial Advisors Michael Palumbos is a registered representative of Lincoln Financial Advisors Corp. Securities and investment advisory services offered through Lincoln Financial Advisors Corp., a broker/dealer (member SIPC) and registered investment advisor. Insurance offered through Lincoln affiliates and other fine companies. Family Wealth and Legacy LLC is not an affiliate of Lincoln Financial Advisors Corp.
The ketodontist is back again this week and this time we're talking hot tech items. Matt has made a ton of investments for his practice including: intra-oral scanners Carestream and Itero mills ceph 3d printers Kevin theorizes that we may actually be living inside the Matrix. We should have an entire episode on this. Zach wonders if he's even practicing the same profession as Matt and Kevin because at lot of these high tech words are just beyond his tech scope... can't we have an episode on class 1 resins? Matt makes dentistry seem extremely cool, if tech toys make the practice of dentistry interesting, fun, or more precise and predicable for you, this is the episode for you! Thanks for listening and check us out on the Clinical Hacks Facebook Page for more information.
Gdzie wszczepiać implant? Oczywiście, że tam gdzie będą dobre warunki a w szczególności dużo dobrej jakości tkanki kostnej. Ale czy to na pewno słuszna filozofia? Posłuchajcie co o implantach i szablonach oraz o cyfryzacji stomatologii w tym zakresie opowiedział Zbyszek Orzechowski.Strona Zbyszka-> http://szablonauci.pl/Oprogramowanie do szablonów BlueSkyPlan-> https://www.blueskyplan.com/surgicalguideDarmowy program Meshmixer-> https://www.meshmixer.com/Drukarka Anycubic Photon S-> https://www.anycubic.com/products/anycubic-photon-sŻywica Nextdent SG do szablonów chirurgicznych-> https://nextdent.com/products/sg-surgical-guide/Przykładowy szablon-> https://www.dentysta3d.pl/szablon_w_akcjiAkademia Chirurgii Jamy Ustnej -> http://oralsurgery.pl/Grupa FB Szablonauci-> https://www.facebook.com/groups/szablonauciSkaner Carestream CS 3600-> https://www.carestreamdental.com/en-gb/csd-products/intraoral-scanners/cs-3600-and-cs-scanflow-software/
Jim Conte, Senior Director of Strategic Accounts N.A. for Carestream Dental and Jeff Telford, Director of Product Management for Carestream Dental’s Cloud Practice Management Solutions discuss DSO and emerging dental technology solutions. Also Jim and Jeff discuss the Carestream Dental Global Oral Health Summit and the DSO track geared toward emerging dental groups and dental support organizations. Use code GDN to save $50. Find out more about the Summit - HERE. Our podcast series brings you dental support and emerging dental group practice analysis, conversation, trends, news and events. Listen to leaders in the DSO and emerging dental group space talk about their challenges, successes, and the future of group dentistry. We have listeners across the North America, Australia, Europe, South America and Asia. If you like our show, tell a friend or a colleague.
True to our word we get last week’s runner up on the show in the form of Greg Obst – Greg proves to be another “great value” guest leaving us both inspired fired up to get out there and make pictures. The “why” of photography is a bit of a running theme of ours and makes a refreshing change from too much “gear talk” – we love that too don’t get me wrong but what goes on in a large format photographers hear…well, heck who wouldn’t be interested in that? (no need to answer it was rhetorical). Greg talks about his love of photographing places that ooze with what we might call “a sense of place” , lingering energy and a need to make a picture that reflects how he feels about a place. Sometimes no pictures are taken at all. Wonderful stuff Greg we enjoyed it immensely. Links and references arising from the discussions: Greg and Andrew talk about using xray film and in particular Greg’s preferred single sided Ektascan B/RA made by medical imagers Carestream – if you live in the USA its great value still but will only get more expensive we think. https://www.zzmedical.com/8x10-in-carestream-kodak-ektascan-b-ra-single-emulsion-video-film.html Greg mentioned “The Large Format Photography Forum” as a good place to go for all things X ray film (and more related) https://www.largeformatphotography.info/forum/ When Greg talks at length about places that carry a sense of residual energy, especially where bad things have happened we were reminded of Eric Swanger’s work – check it out here. https://consofcart.wordpress.com/ Two notable influencers for Greg are Fredrick Evans and Bruce Barnbaum https://en.wikipedia.org/wiki/Frederick_H._Evans Andrew recommended two books by Bruce and a YouTube video https://read.amazon.co.uk/kp/embed?asin=B00VB46KLC&preview=newtab&linkCode=kpe&ref_=cm_sw_r_kb_dp_GGljDbZF5MBTR https://www.amazon.co.uk/Art-Photography-2nd-Personal-Expression/dp/1681982102/ref=sr_1_1?keywords=bruce+barnbaum&qid=1562687592&s=gateway&sr=8-1 https://www.bing.com/videos/search?q=bruce+barnbaum+youtube&view=detail&mid=5DD29069EAE1E4D1EF725DD29069EAE1E4D1EF72&FORM=VIRE Greg’s links http://greggobst.com/ https://www.flickr.com/photos/greggobst LFPP links - https://largeformatphotographypodcast.podbean.com/ ko-fi.com/largeformatphotographypodcast You can join in the fun at our Facebook Group https://www.facebook.com/groups/2296599290564807/ Get Twitter updates for the show from Andrew – https://twitter.com/warboyssnapper Or from Simon – https://twitter.com/simonfor Email feedback, ideas and questions for the podcast largeformatphotographypodcast@gmail.com Podcast Hosts Social Media presence Simon Forster www.classiclensespodcast.com www.simonforsterphotographic.co.uk https://stores.ebay.co.uk/itsfozzyphotography https://www.flickr.com/photos/125323761@N07/ https://www.facebook.com/SimonForsterPhotographic/ https://www.instagram.com/simonforsterphotographic/ https://twitter.com/SimonFor Andrew Bartram https://anchor.fm/thelenslesspodcast https://andrewbartram.wordpress.com https://www.instagram.com/warboyssnapper https://www.imstagram.com/warboyssnapper_pinholes https://www.flickr.com/photos/warboyssnapper/ https://twitter.com/warboyssnapper
Join in with us; as Shawn and Jon have the Honor of hanging out with two member from Apex Paranormal to discuss their new location that has opened up for private investigations called the Haunted Vaile Mansion In Independence Missouri. Get to know our guests before the show with their Individual Bios:Allie Westrick Bio 5/02/2019Psychic/Medium for Apex Paranormal in Kansas CityYouTube Channel: 11th MessengerAllie has been immersed in the paranormal world since she was a small child. She began to see and speak with spirits at age five, and it didn’t take long for her family to realize that she was psychic. Allie had dedicated her entire life to studying the paranormal, and using her gifts to help others. She’s been a professional tarot reader and paranormal investigator for the past ten years. She is a member of Apex Paranormal in Kansas City, and uses her psychic abilities to conduct walk-throughs of haunted locations in the tri-state area, most notably, Beattie Mansion in St. Joseph, MO & Vaile Mansion in Independence, MO.Additionally, Allie has worked in psychic fairs in Arizona and Missouri, and was on the 2017 & 2018 psychic predictions panel at Aquarius Books in Kansas City. She has been a guest on several paranormal podcasts, including “The Ectoplasm Show.” Allie also owns and operates her YouTube channel, “11th Messenger” where she vlogs about her personal experiences and posts monthly tarot videos.Pamela S. Fulmer, BA RT (R)(M)(QM) Pam Fulmer is a nationally known consultant for mammography education. She has worked for major medical companies such as Xerox, Agfa, Kodak and Carestream. She has given mammography seminars across the US, Canada, Mexico, and the Middle East.She is on the Advisory Board of the Salvation Army Crossroads Shelter. It is the only shelter for homeless families in Eastern Jackson County.Her love, however, is volunteering at the Vaile Mansion as part of the Vaile Victorian Society and De Witt Museum. She is Vice-president of the Board of Directors and serves as Chairman of the Planning Committee.
Introducing GuidedSMILE CHROME - DIGITAL, FULL-ARCH GUIDED RECONSTRUCTION GuidedSMILE was developed for dentists who desire a preplanned, predictable guided All-On-X style surgery. This amazing service delivers anchored bite verification, anchored bone reduction, anchored site drilling, accurate anchored provisionalization, and a method of transferring all surgical and restorative information for the final restorative conversion phase. Most cases simply require a CT scan and traditional records. Call to discuss your case. The process, the product, the surgery is straightforward! GuidedSMILE CHROME is a 4-Guide System 1 Pin guide - Utilizes teeth or tissue to deliver the Fixation Base (CR/CO SLM) Dentate Pin Guide is fully seated on the patient's existing dentition. Once verified via the two occlusal windows, the horizontal sites are drilled and anchored. Anchor pins are fully seated, verified and the guide is removed. Edentulous Pin Guide is a digital duplicate of the patient's existing denture. This tissue-supported guide is inserted, patient closes, and the anchor sites are drilled, anchored, verified, and the guide is removed. 2 Fixation Base - Use for bone reduction, anchoring the osteotomy guide and prosthetic Once teeth are removed and tissue is flapped, the Bone Reduction Guide is inserted, anchored, and bone is levelled to the meet the labial and lingual frame of the guide. This guide floats above the bone, and therefore should not be impinged by undercut. 3 Osteotomy Guide This guide is rigidly fixed with the pins, yet floats around the bone. Standard protocols are followed to drill sites and place implants. 4 PMMA Superior to conventional denture pick-up systems, this anchored GuidedSMILE nano-ceramic provisional transfers the CO/CR as determined by pre-surgical records. Implant abutment positions, anchor sites, tooth position, smile, and tissue space are all pre-set. 5 RAPID Appliance - The method of communicating GuidedSMILE to the articulator for the Final RAPID Appliance is ROE's special pick-up device, a clear duplicate of the PMMA. This allows the doctor to capture a second record to hold until final conversion. Once the patient is ready for the final, perform a pick-up impression, with tray adhesive on the tissue side, using medium PVS. Send this pick-up to ROE and we will GuidedSMILE Osteotomy Preparation Options Option 1 - GuidedSMILE-FG - All GuidedSMILE cases are utilize a Fully Guided Kit (as seen above) - ROE works with nearly all systems available today. Option 2 - GuidedSMILE-FH - Free-Hand - includes a location reference on the bone reduction frame to optimize implant location for PMMA pick-up, and a removeable reference inset to provide a maximum range for site preparation. Left image: notice the round divot references indicating implant general location. Right image: boundary insert used to ensure location of implants is within PMMA parameters. GuidedSMILE Work-Up Protocol Step 1: Complete our on-line Rx to provide ROE with complete case information: upload DICOM / Photograph (full face, full natural smile) as 'Documents' through this Rx web page: LINK web site portal Send master casts, bite registration (CO and/or CR), and/or digital impressions, study casts – print UPS label here. Send MSGA - Master Surgical Guide Agreement with first case (required to begin) - Required - GuidedSMILE Work Authorization required for all cases (on line or White Paper) - Optional - Esthetic & Funct'l Checklist include please if ROE is significantly changing tooth arrangement, or a new denture set-up is needed. Step 2: Meet ROE on line for implant and guide planning (allow 5 days after receiving all materials) Link Step 3: Sign and return the TPA Treatment Plan Report – via fax or scan and email Step 4: Receive the GSI Surgical Information Form to order parts and review surgery – via email Step 5: Receive guide (ROE will ship within 10 days of the signed TPA Treatment Plan Report) Notes on preparring for and capturing the CT Scan If your patient is dentate, follow the above steps, and capture a CT scan with the patient opened biting on cotton rolls. If patient is edentulous, and the existing denture fits well and the tooth arrangement is accepted, convert into a scan appliance (instructions page 6). Perform a dual scan using the protocol in our manual. If edentulous patients needs to establish tooth position and vertical, begin conventional denture steps to create a scan appliance. We are always available to discuss your case. Call 800 228 6663 and ask for the CT Department and reference GuidedSMILE. Digital Impression: ROE accepts all digital impressions. Here are your options: 3Shape - must use 3Shape Communicate - ROE's email is trios@roedentallab.com to open a connection Cadent iTero - must use Cadent's portal, just search for ROE to add connection E4D - either use the Model Export function in Romexis to export files to the desktop and upload through our portal along with your DICOM, or use DDX (not dependable) Sirona - either export a DXD file to your desktop and upload through our portal for ROE to convert, or us Cerec Connect to upload to ROE 3M TDS - must us 3M's portal Carestream 3500, 3600 - export .stl to desktop and upload to our portal, or use DDX (not dependable)
In this Intel Conversations in the Cloud audio podcast: Ishai Tal, Head of Platform and Cloud Architecture at Carestream, joins us on this episode of Conversations in the Cloud to discuss hyper-converged cloud solutions for healthcare using Microsoft Storage Spaces Direct on Intel Xeon Scalable processors. Ishai talks about the drive for a new era […]
In this Intel Conversations in the Cloud audio podcast: Ishai Tal, Head of Platform and Cloud Architecture at Carestream, joins us on this episode of Conversations in the Cloud to discuss hyper-converged cloud solutions for healthcare using Microsoft Storage Spaces Direct on Intel Xeon Scalable processors. Ishai talks about the drive for a new era […]
Ishai Tal, Head of Platform and Cloud Architecture at Carestream, joins us on this episode of Conversations in the Cloud to discuss hyper-converged cloud solutions for healthcare using Microsoft Storage Spaces Direct on Intel® Xeon® Scalable processors. Ishai talks about the drive for a new era of healthcare and cloud solutions and why Caretsream is moving to the cloud for medical imaging. Ishai and Jake also discuss the pilots that Carestream completed utilizing Intel® Xeon® Platinum 8168 processors and Intel® QuickAssist Technology (Intel® QAT) to render high resolution images on the server side rather than the client side, to accommodate a cloud-based model. To learn more about this trial and the work that Carestream is doing in medical imaging, go to http://intel.ly/2GCsXfi, or follow Carestream on Twitter at https://twitter.com/Carestream.
Larry Wagner, National Development Manager, CAREstream America talks about using their PRO-NOX nitrous oxide and oxygen solution to relax patients and allow them to inhale the gas on demand. From plastic surgery to regenerative medicine using nitrous oxide in procedures for pain management is between sedation and anesthesia and is seen as an analgesia that is generally safe for patients as well as the doctors who are administering the gas. CAREstream America Boston Biolife
Carestream Vice President and Global General Manager Martin Graen and Paul Biver, Carestream director of marketing and business development, discuss the benefits of film and digital radiography and why some might choose one or the other.
In this Intel Conversations in the Cloud audio podcast: Ishai Tal, Head of Platform and Cloud Architecture at Carestream Health, joins us in this episode of Conversations in the Cloud to discuss next generation medical imaging data and analytics over the cloud, using NVMe technologies. Intel Solid State Drive Data Center Family for NVM Express […]
Ishai Tal, Head of Platform and Cloud Architecture at Carestream Health, joins us in this episode of Conversations in the Cloud to discuss next generation medical imaging data and analytics over the cloud, using NVMe technologies. Intel® Solid State Drive Data Center Family for NVM Express* is utilized to power the Carestream Vue Clinical Collaboration Platform which can be deployed onsite or via cloud services. Ishai talks about the benefits of using Intel technology for medical imaging, including improved productivity, reduced operations costs, better data growth management, and the ability to prepare for a new era of medical imaging data analytics. To find out more go to storagebuilders.intel.com/membership/carestream, or follow Carestream at carestream.com/collaboration and Twitter at twitter.com/Carestream.