Podcasts about benco

developing reflecting integrity secure ethical trustworthy stress free vivek business building benco media website

Play Episode Listen Later Oct 24, 2024

‍Have you ever considered how a single moment of clarity can transform your entire entrepreneurial journey? In this revealing episode, we have Vivek Kinra back on the show to delve into the highs and lows of his unique entrepreneurial path. Vivek opens up about the conception and growth of PPO Profits, detailing his approach to revolutionize practice profitability and navigate through contract restructuring. A true turning point came with the mounting stress from his multiple roles, culminating in a profound mental breakdown in March 2023, which forced him to re-evaluate his priorities. By candidly sharing his struggle with mental health, Vivek emphasizes the necessity of mental well-being in sustaining not just a business, but a balanced life.The discussion takes a transformative turn as Vivek explains his rationale for selling PPO Profits to Benco, focusing on ethical considerations, employee welfare, and ensuring a robust future for his team. Reflecting on his journey, he highlights lessons of trust, competence, and the importance of leading with integrity, both in business and personal life. This ethos paved the way for his company, Verrific, where Vivek continues to uphold the principles of stress-free management and ethical standards. Tune in to learn about his personal evolution towards a life that balances between professional success with personal peace, along with his insights on maintaining high ethical standards to enhance employee well-being and client trust.What You'll Learn in This Episode:What Vivek learned along his entrepreneurial journey.The importance of balancing mental health with entrepreneurial responsibilities.Ethical considerations in selecting business partnerships and buyers.Developing a management style that prioritizes honesty and integrity.Techniques for stress management and maintaining a peaceful work environment.The benefits of fostering a supportive and trustworthy team dynamic.Join us for an insightful journey into entrepreneurship and mental well-being—listen now and discover how integrity leads to both personal and professional success!‍‍Sponsors:‍CareStack: Modern, Secure, Cloud-Based Dental Software for Growing Your Practice! With state-of-the-art features including Online Appointments, Integrated Payments, Text Reminders and more. Click the link here for a special offer: https://thedentalmarketer.lpages.co/carestack/‍Guest: Vivek KinraBusiness Name: VerrificCheck out Vivek's Media:Website: https://www.verrific.biz/Facebook: https://www.facebook.com/vkinra‍Other Mentions and Links:‍Vivek's Podcast Episodes:309: VIVEK KINRA | SOMETIMES... TOO MANY CUSTOMERS IS NOT A GOOD PROBLEM TO HAVE – THE DENTAL MARKETER PODCASTMMM [INSURANCE] TREATMENT PLANNING THE RIGHT WAY & MAXIMIZING INSURANCE COMPANY REIMBURSEMENTS – THE DENTAL MARKETER PODCASTMMM [INSURANCE] THE MOST DENIED INSURANCE PROCEDURES & HOW TO WORK AROUND THEIR GUIDELINES TO BECOME APPROVED – THE DENTAL MARKETER PODCASTMMM [MEMBERSHIP PLANS] THE 3 MOST SIMPLE & EFFECTIVE TYPES OF IN-HOUSE MEMBERSHIP PLANS – THE DENTAL MARKETER PODCAST145: VIVEK KINRA | FRIENDS DON'T LET FRIENDS HAVE BAD FEES – THE DENTAL MARKETER PODCAST‍Groups/Communities:The Making of a Dental Startup‍Businesses/Brands:PPO ProfitsBencoMetLife‍Terms:LOI - Letter of IntentGABA‍Books:Dental Coding with Confidence‍People:Elon MuskChuck and Rick Cohen - BencoJeff BezosAlex Hormozi‍Movies:3 Idiots‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.

Open Mic Live 07.12.24

Powder Coater Podcast

Play Episode Listen Later Jul 12, 2024 43:27

Special guest Valeri Lennon from Benco covers the latest developments surrounding the Epa Ruling & Methylene Chloride Lawsuit https://grist.org/regulation/the-supreme-court-overturns-chevron-doctrine-gutting-federal-environmental-protections/

open mic mic live benco

Ep 265 Trans-axel Talk with Ben Berniklau from BENCO Trans-axels

Let’s Talk Dubs

Play Episode Listen Later May 3, 2024 97:51

Transaxles have always been a shifty subject. With less and less people rebuilding them it seems the world is getting smaller in the world of transaxles. Ben Berniklau is a second generation transactional builder. His father was half owner of one of the largest transaxle rebuilding shops in Riverside. He learned how to build tranny mostly on his own after not listening to his dad and following his heart and being in the VW industry. Working for several different shops and learning how to build transaxles because he was always good with his hands. We always hear their VW stories and we get to hear the trail as how he learned to build trans axles. Now today he's the owner of Benco transaxles in Riverside California. He personally has built hundreds of transmissions over the years. His years of experience in dealing with parts alone give him the insight as to what parts work and what parts don't. With an industry leading five year, unlimited mileage warranty on his trans axles we peel back the layers and a him lots of questions specifically pertaining to your transaxle needs. from diff covers to shift forks bearing covers and axle tube and castings. We talk about it all. What are some of his favorite trans axle combinations for gearing and what he thinks about five speeds. He'll also change your gears for free for the life of your transaxel. https://bencotransaxles.com www.letstalkdubs.com www.rosswulf.com www.vwtrends.com George's Youtube channel LTD Youtube Channel

trans riverside vw riverside california axels benco

92. AUDIOBOOK: “L'insetto” di Delia Benco

Circolo BOOKweek

Play Episode Listen Later Apr 13, 2024 14:59

Questa settimana Gianluca Gatta legge L'INSETTO di Delia Benco, un racconto ambientato su un treno a vapore della riviera triestina. In terza classe il narratore incontra una donna che gli pare un insetto, una gigantesca cavalletta, brutta ma fiera. Una donna che ha molto, troppo, da raccontare e per questo viene presa di mira dal capotreno e dagli altri passeggeri. Vivere al di là delle convenzioni non è mai stato così difficile e proprio per questo la donna cavalletta è l'unica a spiccare su tutti gli altri e a incuriosirci.

audiobooks questa vivere trieste racconto letteratura leggere benco libridaleggere

478: How to Navigate the Cloud: Learning the Vital Role Your IT Company Plays | Reuben Kamp

Dental Slang With Dr. Christopher Phelps And Dr. Jodi Danna

Play Episode Listen Later Nov 23, 2023

Today's episode is proudly sponsored by Darkhorse Tech, your go-to Dental-driven IT solutions company!‍‍‍Picture this: You're running a dental practice, and your patients' trust and data are your top priority. Enter Darkhorse Tech, the guardians of your patients' information, the solution to your IT headaches, and the force behind your seamless tech integrations.Your practice deserves the best, and Darkhorse Tech delivers.Click this link for an exclusive offer: https://thedentalmarketer.lpages.co/darkhorse-deal/AND if you're listening before November 27th, 2023, take advantage of their Black Friday deal! https://thedentalmarketer.lpages.co/darkorse-black-friday-deal/‍Guest: Reuben KampBusiness Name: Darkhorse TechCheck out Reuben's Media:Website: https://www.darkhorsetech.com/Facebook: https://www.facebook.com/DarkhorseTechInstagram: https://www.instagram.com/darkhorsetech/Email: admin@darkhorsetech.com‍Other Mentions and Links:‍Companies/Software: Benco Open Dental Microsoft Azure Flex Mango Dentrix Ascend Eaglesoft CareStack Oryx Archy DEXIS Carestream‍Useful Terms: DHCP - service that hands out IP addressesDNS - how devices resolve internet addressesGateway - how you get to the internetHIPAA - Health Insurance Portability and Accountability Act‍People/Communities: Howard Farran (podcaster + blogger)‍Dentistry Dentistry Uncensored with Howard Farran (podcast)‍Dental Town (blog/website/community)‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍‍My Key Takeaways:I'm moving to cloud based software. Do I still need IT support?How to spot out IT companies that may be dishonest.How does your IT company help with HIPAA compliance?The basics on IT with firewalls, antivirus, and internet connectivity. Why do we need reliable options for these?Why the D.I.Y. mentality is often not the right call with your IT solutions.‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.‍Episode Transcript (Auto-Generated - Please Excuse Errors)Michael: All right. It's time to talk with our featured guests. Beloved person. Everybody adores him. Ruben Camp. How's Reuben: it going, man? You know how hard it is to be beloved and an IT guy at the same time. So, I'm doing great. Thanks, Michael. I've been doing this 11 years and just happy to be talking to you today.Michael: No, man. We appreciate it. We appreciate everything you're doing. I know you guys have, um, done a lot for the dental community, also startup community as well. Just practices in general. Um, at the same time, this is not your first episode with us. You've been with us, you've guided us through some processes.And at the same time, we're going to answer some of the most major questions today. But before we do that, if you can kind of give us a gist or a rundown, been doing this for Reuben: 11 years. That's right. Well, this is in Dark Horse. Um, Dark Horse is something that I started. It was, it was just me, you know, back in 2012.And, uh, we we've grown throughout the years. We got about 65 employees, about 1000 clients, uh, that are in the dental space. That's pretty much all we focus on is dental. So, uh, how I got into that is I used to be a Benco technician. So I used to do corporate it for, you know, the bad guys and, uh, you know, they really love selling birds and bibs and all that stuff.But it was kind of an afterthought. So I really wanted to. Um, you know, start a company where service was the, uh, the main forward, not selling consumables. So, Mm-Hmm. Uh, other Interesting. My dad was a dentist. That's how I got into this industry. I think everyone has a really interesting path about how you found dental.I know you do Michael as well. Right? We all kind of get dragged in somehow. Yeah. Um, you know, went to school, uh, at Chapel Hill to, to be a dentist and decided I didn't wanna do that. So, uh, yeah. Benco dark horse. Here we are. So you Michael: left Benco mainly because you were not seeing what you wanted to see, or what was the reason?Reuben: Yeah. So, I mean, there are a sales. Company first, right? So they're, you know, all the meetings and all the messaging and everything like that. It was, it was about how do we sell more product? How do we sell more CBCTs? How do we, you know, get more accounts and sell them consumables? You know, I call it burrs, bibs and everything else.and they had I. T. Because you know what? They didn't want shine or Patterson to be in that office. they almost like they had I. T. As a defensive mechanism, but not as like a core, something that they were putting a lot of resources in to develop. So, you know, I'm very passionate about what I do, uh, customer service and dental.That's kind of like, that's my niche. So, you know, let's say if Benco was 80, 20 sales to service, right? We have three people in sales out of 65 people. So you can see just by the demographics of our, you know, how we're made up. Most of our people are in places to support our clients, not to sell, you know, to shove something down their throat.So that was very important to me just as a service technician that started a company versus You know, we have a lot of competitors out there that have just either, you know, either bought an IT company and they're just trying to squeeze it for profits or, you know, someone who does not understand customer service, but hey, they're really good at a P& L statement.Yeah, yeah. Michael: Did you specialize that in Chapel Hill IT? Reuben: No, I had biochemistry because I was, uh, that's pre dental based. Anything that's in the sciences basically is pre dental. So that's, uh, computers. that's just been kind of my thing for, you know, for as long as I can remember, you know, nine, 10, 12, got into building computers and fixing them and started a company in high school called it's good computer solutions with and we run around and.Anybody that knows Ithaca, it's Cornell. So we fix it in Cornell professors at all hours of the day. And anyway, so it's just kind of been a passion self taught passion Michael: of mine. Yeah. Cause I was going to ask you out of all the. Things you were doing in Benco. Why did you pick to hone in on IT? Reuben: Uh, for that solution?You know, they wanted me to be a dual trained tech, right? They wanted me not only to go into an office install a computer system, sensors mount a CVCT, calibrate it, do all that stuff. But they were like, you know it would be really great if while you're there someone's, you know Cuspidor doesn't work if you could also be crushing on the mechanicals, you know, suction, all that stuff, you know, amalgam separators.And I was, uh, I was just so, I was so talented at the I. T. side of things that I never really got that opportunity to learn on it. And that's fine because that's not really a passion of mine. Um, You know, those, those systems are kind of gross. What goes down the drain when they get clogged up. Uh, so, uh, there's some very talented, we call them core service technicians, right?The core equipment in the office. and we'll leave it up to the professionals, but, Michael: Gotcha. Okay, man. Interesting. So then fast forward, you started Dark Horse Tech and this is where you're at now. Now, I know we're going to kind of talk about, and let's kind of jump into that if we can. A lot of people do have.Open dental, right? and so break it down to me. What are the confusions when it comes to having that and then I. Reuben: T. Absolutely. So kind of how we got here is, you know, dark horse version 1. 0 was we were a small regional upstate New York company. I mean, it's good. New York, small town, 30, 000 people, 30, 000 college students.And, you know, that was the old way of doing things. And then, you know, we got a break and Howard for and hired me. And Howard was in Phoenix, so that was our first, I can't drive to your office, right? And we nailed it. he was running Open Dental, in his office. And that really gave us the confidence, uh, and exposure, right?Went on his podcast, got a, got a forum to, introduce myself to the dental community, which at that time was still. Dental town now about a year after that interview, it's like everyone fled to Facebook groups and then I followed, them over there. so dark horse version 2. 0 is not just, you know, we're five minutes from your office.It's. Hey, we're dental specific. That's our edge. If you're in Hawaii, if you're in Alaska, if you're in rural Nebraska, we'll support you. No problem. You know, we'll make it work. And Dark Horse version 3. 0 has been cloud. Right? So, and that's kind of where we're segwaying in here today. Is open dentals, you know, great company.They're well known for their customer service. That's what I care about. Right? So when you hear me singing companies phrases, that means when you pick up the phone and call them, they treat you well, and they solve your problem. so we've always loved open dental. and so the confusion has come up just recently.So cloud. Open that up. There's two versions. There's the one you just that everyone pretty much has right now, which is you call them up. You buy a license key and you put it on your server. And right. It's a local system. And then there is. Open Dental's internal cloud offering, like literally they hosted at their HQ in Oregon, and that is a separate version.So there are only 2 versions of Open Dental. However, this is where the confusion comes in, like professionals like us, right? We use Microsoft and Azure as their cloud platform. We take the first version, the normal version, the one that works with, you know, Flex and Mango and Medento and Swell, all your third party integrations.We take the one that you've been running on your local server, and we put it in the cloud. So same version, integrations all work. that's still version 1. Version 2 is the one that OpenNL offers, and they have a pricing sheet online that you can look at, but it does not have integrations with third party.Which is tough for me because that's when I hear feedback about OpenDental, the products, right, the support's great, but people really love using all the third party integrations and they love the ability to switch, right? If something's not working for them, uh, there's nine other paperless companies you can go to, right?Um, you know, or like, you know, Flex is a great example, right? Flex is only written for OpenDental. And they do a really good job of what they do, right? Does not exist in any other practice management software. Cannot, cannot replicate it. But let's say the owner general manager flex pissed you off. You can switch software.So you can't do that with any other platform out there. So to break it down really simply. There's the off the shelf open dental, and that's the one that, you know, that we're in large part supporting putting in the cloud, um, creating awesome solutions for single practices, multi site practices and D.S. O. S. And then there's the internal open dental cloud offering. We honestly across our, you know, we have right now 1050 clients. We have zero people on that second version. So Mhm. that is where most of the confusion has come in the space when you try to have a conversation like over Facebook, over text. It's really hard to parse that out, and then when people call Open Dental, it gets even more confusing. Really? Michael: Okay. let me ask you, when it comes to cloud, do you still need IT for that? You still need Reuben: IT. So, HIPAA compliance are just, they're linked together, right? It's just like, alright, you read the, you know, what you need to do to, you know, to protect your patient's health information.Need to have a firewall? That doesn't go away. Uh, you need to have the antivirus software that does not go away. you need to have a backup system that does go away as long as you don't have 3D images, right? Those don't go to the cloud yet. Those stay local, right? this is something that a conversation needs to happen.It's really hard for me to like text somebody back and forth and explain all this. I'm glad this podcast exists because I can now cite it. Like, hey, before you even talk to me, listen to our conversation here. IT is absolutely reduced by going to Open Dental Cloud. Again, the first one, the off the shelf one I'm talking about, it is not erased, right?Michael: Open Dental will help you with Open Dental. Anything else in your practice, printers, security cameras, internal cameras, sensors, CVCTs, PCI compliance, all that is, is traditionally still on the company. Gotcha. Okay. So then what are the frustrations when trying to explain this then I guess, do people still understand it or they're more like.What, Reuben: you know, it's I. T. there's like, I can't give my full explanation because it crosses the border into I. T. jargon and the three letter, you know, acronyms start coming out and everyone's lost. So what we typically do we share our screen, right? We say, Hey, this is exactly how it's going to work on your office.Okay. Okay. Okay. Um, take the example of somebody that is on a server based open dental solution. Right now. We say, hey, you know what? It's the same version. We're going to put it in the cloud. Your staff is going to walk in the morning. They're going to see an open dental icon. They're double click on it and they're not even going to know what's in the cloud.Execution is actually very simple, right? from the customer's point of view, right? There's some expertise that goes into, migrating to the clouds, you know, getting the cloud server where it needs to be security. All that stuff takes technical expertise, but the staff walking in the morning, double clicking on open dental that does not change.So, um, that's why it's been such a successful implementation is because it's like it's still open dental that people know and love. Uh, it's just not on a local server in your office. And, you know, historically, the cloud has been slower, right? But with Microsoft's, you know, recent introduction of a couple of different protocols that are again, here comes the three letter acronyms.RDP is now AVD, which as a virtual desktop, we're seeing now that the cloud is faster than a local server. So it's not only that it's it's 2023. Of course, this should be in the cloud, is actually, just as fast or even faster than a local server. So it's, uh, you know, a really great time to talk about.This is when you're looking to replace your server. It's like, hey, do you want to, you know, do you want to write a check every 5 years? Right? And maintain that hardware. And when you replace it, there's downtime to transfer it, or you go to the cloud. You know, it's a really great time to, to talk to your IT company about, um, options.So you don't have to buy one time, part of our cost. Michael: Gotcha. So then it's easy. I guess, how often should you replace the server then? And then what really does cloud based I guess servers or softwares kind of cover, right? If you were to give us like bullet points of this is what it covers easily. Boom. And then how often should we replace the server?You're like, Nope, I'm still sticking with what I know. Trying to Reuben: servers five to seven years is a pretty safe, um, window of time, right? It is. If your server goes down, that means your patients are waiting. So, that is not worth something cheaping out on, right? It's kind of the brains of the operation.Now, if you go to the cloud now, you don't have to work at hardware anymore, right? And you look at Microsoft's data the industry. This is this is true for voiceover I. P. As it is for any cloud service. They talk about nines, right? They talk about what is your uptime? How many nines are there past the 99 percent point, right?And Microsoft has four nines. So that means you have about a minute and a half downtime a year. I've never seen it go down, but technically I guess it's gone down for a minute and a half on average every year. 99. 9999 percent uptime, which cannot be replicated at all by a local because all these services, you have Amazon, you have Google, you have Microsoft, just to name three.There's competition part, you know, the cost of storage is going down. The cost of servers is going down. It used to be, it didn't make a lot of sense for a single practice to go cloud, uh, only for multi site and now it's just, everyone should go cloud because it's, more cost effective. Hmm. Michael: So that's the key most cost effective then, right?Especially if people are trying to. Gotcha. Okay. So then going with that to you, Ruben, because you've, you've worked with hundreds of practices or you are working with hundreds of practices. Reuben: Hundreds of practices that use Open Dental and more, you know, more practices that use Dentrix and Eaglesoft and CareStack and Oryx and all those software.So, you know, I, I see the entire industry. We're kind of focusing here on Open Dental, but, um, I mean, Open Dental, it's no secret is, My favorite software, I don't know if I've still ever seen a negative comment about open dental. Michael: So then to you, what would be, if you're trying to be super cost.Effective, but efficient to start off, what would it be the best kind of like formula or stack to use for this? Reuben: So it all goes to fit, right? What makes, if we're, we're saying everything is equal, it's an easy answer. Right. but the problem is certain softwares are better suited for dentists. Right.There's, of course, the feature set standpoint, and you can only find this out by talking to these companies and doing demos. Is this going to work for my practice and how I manage and bill and all that stuff? Um, you know, and the other side of this is you want? Do you want something that's all inclusive, right?Let's let's take dentrics ascend. Uh, for example, you pay a higher bill, right? Then you would pay to open down, but you get every single service that you could want. The problem is you have to use all those services, right? There is no alternative. if you're a dentist that wants to use the best software, that's why open dental still exists, right?It may look, it's from like, it's from the 1990s and they haven't updated it, but you know, what makes it so powerful is. honestly, it's like the app store on, on Apple, right? It's a, it's a great phone, but you know, what's great about it? The app store, you can download whatever you want.It's got the best ecosystem out there. So you go into open now and you're like, you know, flex is a really great example. that program alone It's just so incredibly powerful, right? You don't have those options with an all inclusive software, but maybe you're a dentist and you're just like, you know, I don't want to worry about having to sign up for Open Dental and then Flex and then, you know, Practice by Numbers and then Mango Voice.I don't want to have to do all that. Right. Which is, you know, why companies like Archie exists because they'll, they'll say, Hey, we'll give you practice management. We'll give you phones through mango. It's included in your bill. We'll give you patient communication. We'll give you all this stuff. So you kind of have to ask the question of what kind of person are you?Are you justlet me sign up for 1 thing and I'll just use whatever they have. Or do you want to be able to be like. I want to work with the best, patient communication company. I want to work with the best clearinghouse. I want to work with the best, patient portal company, credit card company.That's who I am. That's what a lot of dentists are out there. I mean, Open Dental is still the number one software for startups. Um, when we see people have all the choice in the world, Open Dental is still being... over 50 percent of start up practices are still going open nettle. and that's why, it's more of an ease, uh, question, right? Single pane of glass, it's all here. Freedom of choice is on the other Michael: side. Gotcha. So one is more like all one subscription type. Yeah, like for example, like Oryx, right? If you were to just go with Oryx, all in one, exclusive, you know what I mean?Inclusive everything, Reuben: I'm going to get Oryx, uh, and I'm going to get phones. I'm done. Yeah. Michael: It's easy. Yeah. Yeah. Okay. But if you want the, like the other side, right? The freedom to choose. Reuben: So we have opened 400 startups. I've talked to most of these people and then, even, even more people, right.Because the ones that didn't go with us. Right. I, and I hear their story. And like, I think the reason Open Dental is appealing. Is because, let's go back to the 2012, you know, I'm leaving Benco, I'm risking, that's, that's a health insurance for our family that's half the income for our family and I'm leaving with nothing and I'm saying, like, you know, I have a dream to create a great it company and I'm, I'm going for it.Right. and that's who the startup people are, plus a million and a half dollars in debt, which I do not have. that's a whole nother layer. So, you know, when you talk to these people, they're like, this is my dream practice. I want it to be freaking awesome, right? And I'm not sure those companies can, can meet that standard, right?They're, they're trying to be the jack of all trades. because when you peel back the layer. You know, let's again, just let's go back to Ascend. That's like 10 different companies, right? They've stitched the software all together to make it all look and feel like a cohesive interface.But the practice management module is different than the image, right? That's a separate software, right? So you're talking about one company who's trying to develop and, you know, and push forward 10 different platforms. It's really hard to do, right? And it's one reason why we're like, Hey, mango, do your thing.Just frickin nail the phones, right? And a lot of I. T. companies do do phones. We just feel like it distracts from our core purpose, which is like. All right, we're going to be awesome at support. We're gonna be awesome at startups, which is basically support as well, you know, and we're gonna be great at the cloud, right?let's just focus on these three things. That is our competitive advantage. When you try to broaden in any segment, I mean, Dennis probably know this from trying to bring in, let's bring in ortho, let's bring in oral surgery in house, and you try to be A plus at all these different things, it's really hard.It's the same thing with software companies. Everything in the startup, it's a conversation. I listen to what people want and, you know, anytime they're just like, this has to work. I want this practice to be the, you know, the best patient experience. It can be it usually inevitably points to, to a single software company.Michael: Yeah. Okay, cool, man. That's awesome. And then, so with that kind of being said, I know cost kind of comes in the mind. That's the question that a lot of people really ask is how can they start cutting down on their I. T. or how can they minimize that I. T. bill or have you seen this? Where people are like, Hey, I just got like new fees on my it bill or something like that.What, what is up with that? Reuben: The new fees thing? Uh, well, I mean, if you add computers, it just depends how your IT is set up, right? there's. Uh, on the back end, I can tell you, as somebody who runs an I. T. company, we get charged per device, right? So it's natural for your I. T. company to then bill you. It's the fairest way to do it.We get charged for ten, you know, antivirus agents. You have nine servers, nine workstations and a server. That's ten. Lines up. So usually when you see I. T. bills go up office ads, a computer office ads, email services. It's, it's stuff like that. I mean, unless you're just working with, you know, shady folks that just move numbers, you don't notice, um, you know, we do price increases, uh, annually because we give our staff raises.Guess where the price increase comes from. what we hear from our clients, we want to work with the same people again and again. That's retention. And that means you got to give people a reason to stay here. Besides like, Hey. You like ribbon, you should stay here, but usually that means promotions and raises and all that good stuff.let's pivot to how do you cut down on IT costs, right? not someone who is, let's say, there's a lot of IT companies out there that prevent their clients from going to the cloud because they so fear, like, oh no, it's not ready yet, it can't do what you want to do. But they're really protecting their butts, right?They're like, oh, my client goes to the cloud. I'm going to lose revenue. So let's talk about that. Let's talk about how to lose IT companies revenue. so think about, any software out there. Dentrix. Uh, Eaglesoft open, right? We have a server uh, we have to back up that server and the office says, you know what?If that server goes down, I don't wanna be downed at all. Alright? So then we need a backup and disaster recovery system. So when we go cloud, let's just make it very, very simple. Let's leave three D out of it. Let's, let's treat it like it's a pediatric office and everything is two d imaging. I'll pick on Oryx for now, right? I know it's a good partner of ours. I know Rania. I love the products. When you go, or let's say you're on Open Dental and DEXIS imaging locally, you go Oryx, what goes away on the IT side? Well, I don't have to manage your server anymore. That is one of the highest costs on there.That goes away. I don't have to back up that server that I'm not managing anymore. So that goes away. So what does that leave? That leaves how much support you want, right? And so that's either you pay as needed or you want unlimited support for your practice. A firewall that is still a HIPAA requirement in antivirus software.I'm just trying to keep it as simple as possible, like there's patch management and all this stuff you have to keep your computers up to date that should, go along with the antivirus and all that stuff. But, some big stuff comes off, but you still have a lot of requirements, and things to protect on the network.Gotcha. Michael: Okay. So the requirements still stay, but now when you say the biggest expense, which is the servers, right? That kind of comes off, how much are we looking to shave off when that happens? Reuben: Yeah, so I mean, I can only talk about myself. Right. And our company. so again, the two biggest costs are support.Let's say you're paying for unlimited support. We call that our gold plan, right? Unlimited phone support and server management. So let's say an office is on a 600 a month plan with us unlimited support, and they go to a cloud based agreement. You could be looking at 150 a month in savings. Okay, Michael: but server management, right?Or the Reuben: server? Server, yeah, the server in the backup system going away, you could go down to 450. Michael: Okay, but everything else, the bare bones requirement. Reuben: Percent savings. Michael: So when it comes to like the, let's just say they did that and they went with the works, they did all that and they're like, Ruben, help me out here, man.Like I need, give me the bare bones that what we can do. How does that look? And, and is that feasible for the long run? And they're like, I want to grow, Reuben: but give me the bare bones. Well, depends on how much your staff calls in, right? If your staff doesn't call in. You should be on a bare bones plan, right?You shouldn't be on just like, Hey, cover me for HIPAA compliance, cybersecurity, make sure I don't get hacked. Let's go. the thing is most of our clients call in, they use the service they pay for. So it's, it's completely up to the client. I think it's a really. Smart decision as, uh, as a business owner, not to put a barrier between your staff needing help and like, Oh, you know, Dr.Clark's going to get a bill. If I pick up the phone, right? Things are broken. Your staff doesn't hesitate. It gets fixed done, right? That's the stuff that, you know, the dentist doesn't see while they're in the treatment room is like, you know, the scanner doesn't work. So your staff is so much less efficient because they had to, you know, create a workaround.Right. Because they know if they call, you know, Dr. Clarkson and get you know, bill in the mail 10 days from now, he's going to be like, Hey, Nancy, what the heck? Yeah, yeah, yeah, you're right. You know, it's uh, you know, And Michael: I feel like that kind of creates like more, uh, you're scared. You won't even tell the doctor, you know what I mean?You're like, oops, I pray, tell her you'll lie about it or something, right? In order to not feel, you're creating some type of weird environment in your office when you do that. Right, Reuben: right. I can't imagine how much stuff. Wouldn't get done if I was the bottleneck at my company, it's like, Oh, no, we can't reach out to that company until Ruben approves it.It's like, Oh, my God, I wouldn't get anything done. Um, but to answer your question, like, if you, let's say it's a, it's a medium or sized or smaller office. You stripped out the unlimited service and you're just like, Hey, I'm going to Oryx and I want no frills, right? Just give me, compliant and protected.You could easily be in the 200 to 300 range. Yeah. Yeah. Michael: But the unlimited, like give me an example, like why, or from your experience, if you can give me like the top three, why does staff call in a lot? Let me Reuben: just pull up our service board right now and just list off what people calling about your PCS compliance scan a PCI compliance scan, it's a test for I. T. Professionals. It's like, you know, what settings do you have on on your firewall? Do you have antivirus software? When were the last? So it's basically a test for I. T. People. That's a really great thing to offload to us because that thing takes like 30 minutes to complete.Right? questionnaire and then you have to schedule the scan. You have to know your internal IP address that spectrum gave you to run. Anyway, uh, that's one example. let's see. Questions about switching a panoramic PC to server PC. So this office, they have a imaging database on their pan PC and they want to.They want to talk to us about what it would take to move that to the server PC to consolidate that, um, create remote access, right? That's something that's included with all of our plans. Great remote access for, my new remote employee, uh, so that they can log into a lab computer, let's see, install remixes on computers that were just installed, uh, by the office.uh, workstation two cannot print, create new windows user on consultation computer. and then, oh, this one's great. Uh, shout out to Becky Scott from Lincoln Children's Dentistry. Help my son get fortnight to work on our office Wi Fi. So, you guys, you guys cover all kinds of help my son get fortnight to work.Yeah, I mean, there's... You cover everything. IT companies, uh, you know, we're, again, we're dental specific. We coach our people to call us on anything. There's, there's really two setups. There is the like IT company that say, Hey, that's a vendor problem. You need to call them directly. And then there's us, right.And, and some other really good companies in the space who have vendor management built in, and that's the expectation that like your staff. Is taking care of patients. They're not like waiting on hold with Carestream or, you know, gen X or Dexus, you know, they're, they gotta take care of patients. Like, yeah, wait on hold while, you know, while we're, you know, working at home or, or at hq.So, but Michael: that, I, I think that's really good to have though, because I feel like, uh, a lot of the times you waste time looking for it, right? When we can just go to you and then you give us the solution. Hey, it's a vendor, Hey, it's this. And so I'm sure you've heard of this a lot, and this is a question when I asked and the Dental Market Society Facebook group, like in other places, they send us this one a lot, uh, when VoIP, right?So they're saying kind of like we're having an issue with our phones and then VoIP says there is no issue or it can be any other vendor, right? That says there is no issue on our end. So then it falls back on you or what, what happens there? Reuben: Yeah. So, you know, in the example of the bad it company that says call your vendor, you're stuck in the middle as the client, that's the worst, you know, you feel helpless, kind of feel a little pissed off and you're like, what, and so our clients never have to feel like that anymore because we're just, we are them.In that scenario, we're hunting down the solution the ticket will not get closed until the issue is resolved. So let's talk about voiceover IP, right? A lot of, you know, a lot of people that is the standard. Now, of course, you should have it. It's really great if you have a hybrid, you want to offer jobs that are hybrid or even full remote, right?Voiceover IP is like the only way to pull that off. So you install your new phone system and you're having call quality issues. the number one most likely culprit is going to be your firewall. Okay, so if the phone company says, Hey, our servers are great. Everything looks really good until it hits your office.And so let's assume they're right. Yeah, you know, let's assume AWS is not having an issue. Firewall is gonna be number one. Internet quality is going to be number two. And number three is going to be the device that controls your network. Sometimes that's the server. Sometimes that's the firewall. But basically, you know, my, when you, when you go to Starbucks and you join the wifi, you're getting an IP address from something, right?You're not just, just magically connecting to the internet. Something is handing you an address. Okay, so those are the three things that again, if you have an I. T. Company, they're going to be able to diagnose that stuff pretty quickly. They're going to be able to run, let's say, in the Internet stability.They're going to be able to run a ping test. Let's say you spectrum. They can see is your Internet like a D. C. Current. Is it just flat? Or is it like, is it just Jerry? And it's all over the place. You know, voice needs a very, consistent connection to work well, not a lot of traffic, but just needs a stable connection.Firewall. Well, if you just leave the firewall stock unconfigured, it's just going to be constantly scanning that phone traffic, and then you're going to call quality issues. So, what we do is after the office let's say they get mango, they plug their, uh, yelling phones in, they show up on the network.we do a couple different things, but just to keep it simple, we whitelist them, right? we tell the firewall. These devices are safe. Don't hammer them. Right? Don't constantly bombard them with internal threat protection stuff. there's a couple other tips and tricks you could do, but it's more kind of for your, your I.T than like a D. I. Y. Stuff. So we won't talk about that. Yeah. And then there's the device that hands out I. P. Addresses. Right? So you could be out of I. P. Addresses, right? You have such a large office. You've maxed out. You plug that phone in. It doesn't even connect to the Internet. you could have I. P.Address conflicts, right? So, uh, you let's say, the phone's working great. You connect your laptop, That router gives, uh, your laptop the same address as the phone. One of those devices is going to win. Okay, uh huh. Right, so there could be an IP address conflict. Um, and I'll just throw out some, some other words if people are taking notes here and they're going to send it to their IT company.DHCP, that's what, that's the service that hands out IP addresses. DNS, that's how devices resolve internet addresses, right? Google. com is actually 8. 8. 8. 8. Okay, right. So when you type in google. com, it's touching a DNS server and it's saying, what is this? And it goes, Oh yeah, that's 8. Of course. Well, here you go.You don't know that's happening, but DHCP, DNS, and lastly, gateway. Gateway is just how you get to the internet. So I know that's, that's a lot of technical jargon, but you know, for the, for those of you who are DIY er, like furiously writing your, your IT company to email right now, just put all those words in there.Michael: Wait, quick question, leaving firewall stock? What does that mean? Like you said, if you just leave your firewall stock. Reuben: Okay. So let's say you get a firewall. Plug it in out of the box. You don't do anything. All right. What you're going, you're going to have phone issues. You're going to have issues with anything that is internal that needs to broadcast external.Okay. So think, think about. Open dental e services thing about, credit card, right? You have a credit card reader that thing needs to authenticate their credit card and come back if you leave it stock. It's going to turn off access to all of these devices that you rely on your practice to work on. Now, it's not going to not work 100 percent of the time.but these are the things that your I. T. commission should be doing. They should be whitelisting these known good devices. Um, so there are no issues and you don't have to worry about this stuff at all. Gotcha. Michael: Okay. Interesting. So this is basically why we hear all the time where they might be like, hey, it's not us.Call your IT company. Reuben: It's not us. It's you. Um, yeah. Uh, It's usually, it's also usually the firewall and, and not to get into a soapbox here. IT is, it's really hard because there's not like a set of standards. So again, anybody, including me, I should say, You know, self taught, just have a lot of experience, can be an IT person, right?So, you know, you come along and someone's like, Oh yeah, I can do all of that for half the price. Right. And it's just like, okay, but what are you getting? And it's like, uh, none of this stuff is HIPAA compliant. It's like, no wonder it's half price because it's not actually protecting your office. You know, you, do want to work honestly with folks that care about their patient's data.Right. Because that's what I care about doing a good job. but I tease one of those tough industries, right? There's not a lot of regulation in terms of, who can, um, be an I. T. person, if you're an I. T. person that's working with a dentist, you have their trust and you breach that trust by selling them something that is not HIPAA compliant.There are no ramifications for you. So it's, somewhat of a wild, like I'm in this, this position where, you know, I've been around long enough and I have the respects, uh, of a lot of people out there and there are other companies like medics dental, that, that do a really good job in this space. And, you know, we like to say we're the good guys, right?We don't cut corners. We do the right thing. We take care of our clients. But then there's the rest of the market and it's, really hard to have, conversations because the dentist is always stuck in the middle, right? They're hearing one thing like from a colleague. Oh, this endodontist who has five offices in Illinois uses this guy and pays him, pays him 40 bucks a month and that's everything you do.I'm like, yeah, okay. You know, it's half of these, like, okay. I want to fight to keep the client. The other half is like, this person has been fed a load of, you know, BS. And I'm not going to be the one that's going to be able to convince them that they were given wrong information by their endodontist friend.So it's like, yeah, it's just, mistake. In that scenario. Michael: No, that's good. Because in that scenario, what would be like the, I guess in your terms, like the BS, like the stuff where you're like, Ruben, I see that all the time, man, where I'm like, Oh, look, your fellow it person here just wants to let you know.And then they give you like a list of everything or whatever. And you're like. What? You know what I mean? it looks like they pretty much are saying like, we can do the same thing, but like, 40 bucks a month Reuben: I'll the name, but I'll give you a real example.So we had, we had a dentist that recently left us, right? Um, and they, they were under a, a one year startup deal. Right. So we give folks lower pricing, on the startup price. they just have to sign a one, just a one year term, uh, initial term. Then it's month to month after that. So it was like month six in this, dentist, uh, was struggling, right?Her practice wasn't growing as fast as she wanted to. So she was making calls to vendors to be like, Hey, what can you do for me? and this is was kind of alluding to the endodontist. This is, that's kind of the story, right? She talked to a colleague who used a guy, um, for his practices and was like, Hey, I'm really struggling, but I'm not going to hold somebody to a contract if I'm affecting their business. Yeah, yeah, that's not why I got into this industry, right? Is to make every single dollar I could from a dentist, and it's like, tell you what, let's make a deal here. Send me what they sent you if they are truly matching what we are providing.Like, just let's, let's part ways, right? Go there, save some money and, you know, let's part as friends. so got an email a week later and they're like, the plan is we're going to take your HIPAA compliant firewall and we're going to replace it with a home router for Best Buy. It's like, okay.And then we're going to take your HIPAA compliant backup system and we're going to install a free Dropbox. I'm like, okay, so I didn't even read the rest of the email. I just stopped there and I was like, all right, so let's let's figure out how to work together. They're not giving you a HIPAA compliant solution.You know, like, if I can help you in any way, take some pressure off your business, let's do it. And that email came back with basically, I was the bad guy for pointing out that they had been given bad advice. So I have two choices in this moment. I can keep continuing to try to work with this person or I can just let them go.And I chose to let them go. I don't want to have to be bad guy. I don't do high pressure sales. I don't do scare tactics. or if you trust another person. More than me if by all means, please go work with them, but you know, peace of mind sleep at night I told the doctor everything that they were not getting you know They were literally compromising their patients health information.can't work with that person, you know Michael: yeah, so they were more upset that you didn't agree with the other IT companies like Janky solutions, you know what I mean? Like, Oh, like, Hey, we're Reuben: just like a perfect they're doing what we're doing for less money, show me, cause I would love to know how to be more efficient.Just, I'm curious, like, how did, how is this possible? And it turns out the solution was, we're just going to pull stuff off a Best Buy that belongs in someone's home. And so you're good.Michael: That, that story really gets into the essence of the complexity of being an IT professional in healthcare.Yeah. Yeah. And we got to go one of these days, we got to do an episode about how important it is to be HIPAA compliant. Cause I know we kind of touched that. Well, we touched that in this episode, but we kind of touched that in previous ones of, it's mega important, you know.Um, in order to do that. So Reuben: it should be like car insurance, right? It should not be opt in, opt out. it's like, yeah, I kind of want to be a little compliant, but then I want to ignore all this stuff, you know, that actually costs a little compliant and like, who's safe. Henry Schein got hacked twice, Aspen Dental.And this is just this year, Aspen Dental had over a thousand practices get hacked. I don't know what it's going to take, and I try not to, you know, worry about all the dentists that didn't take my advice went down a different pathway, but. This is what I talk about. I want to work with people that care about protecting their patient.is a passion of mine. I want you to care about protecting your patient's health information. Yeah, Michael: and I like that about you, man. It's because, like, your transition... Every time I think Dark Horse has been running, you guys have been... Moving the needle closer and closer to quality, right? Over like, we got to get more sales, more people, more things.and every time you guys have ever sponsored, right? You're never like, how many leads are we getting or anything like that? It's more like, Hey man, like let's, let's. Let them know about this. Let's let the people know about that, right? important Reuben: stuff. My marketing strategy can be distilled down into two words.Good vibes. I just want, like, good vibes that kind of, you know, reverberate throughout the anals of the internet, right? Just like, uh, you know, someone has a question on, uh, you know, dental marketer group about imaging software. Whatever. We'll jump in. I'm not gonna solicit you. Here's an answer. Great.If you look me up and you want to reach out, that's awesome. But that has been for 11 years all organic growth. And why? Like, we love partnering with with you. Michael's just like, here's a podcast that is just about let's get as much information. Let's clear up confusion in the industry.I'm not asking you to work with me. Take all this information back to your IT company and protect yourself. And if you love your IT guy, keep working with him. I'm here if you want an option, but like, I really hope you care about compliance before you call. Michael: Yeah. And if you guys want to know how to get Fortnite to start working in your office.Reuben: That's the Michael: firewall. Yeah. I remember, uh,Ashley one time caught you, right? Like about a fridge or something Reuben: like that? so actually once called me when her power went out.Hey, my, uh, you know, my, uh, computers aren't turning on, I was like, can you call your electric company and that goes back to just like we, again, when we train our clients calls for anything, sometimes they do. Yeah. And no, no, no. Yeah. Call NYSEG or, you know, call your local power company.Uh, happy to help out and pick up the phone and all that. But yeah, no. Michael: That's awesome. Ruben, we appreciate your time, but before we say goodbye, can you tell our listeners where they can find you? Reuben: Oh, yeah. Um, I'm all over the internet. So you'll see me just popping around in and out of Facebook groups. Uh, my direct email is admin at dark horse tech.com and go right on our website and hit contact us. And that will, uh, generate a little, link to schedule a call with us. DM me on Facebook, you can DM me on Instagram. You'll see. Instagram, if you want to follow us at dark horse tech, that's where I post, you know, anytime we're doing a startup. I post all the pictures out there.Right? So if you're interested in working with us, or just interested in like, what are the newest latest startups looking like? we're, we're pretty much doing one or two startups a week, right? So we did about 87 just last year. and so yeah, follow along. that makes me feel good.Cause I'm the one doing all that posting. So please like, like my photos. Michael: Please like my photos. Awesome guys. So that's all going to be in the show notes below. So definitely go check it out. Follow Dark Horse Tech on their social media. And at the same time. Click on the first link in the show notes below to check out the exclusive deal that dark horse tech is giving you go ahead and do that.And Ruben, thank you so much for being with us. It's been a pleasure and we'll hear from you soon. Appreciate it, Michael.‍

Partnerships, Innovation, and Long-Term Vision with Chuck Cohen

Play Episode Listen Later Sep 18, 2023 39:19

In this podcast episode, get to know Chuck Cohen, the Managing Director of Benco Dental. Chuck tells us, first and foremost, that Benco Dental's perspective revolves around the concept of long-term thinking. Instead of fixating on quarterly results, they prioritize strategic decision-making and encourage dentists to view their relationship with distributors as partnerships rather than mere transactions. This entails sharing practice goals and objectives, with the distributor actively working to help dentists achieve these objectives, creating a value-added collaboration. "The interesting thing to me is that I think we are one of the best-kept secrets in dentistry. We're the third-largest player in the space and the largest family-owned, privately-held distributor. Patterson and Schein are bigger, but we're number three. Our market share is only 12%. So, that means, on average, eight out of 10 doctors may have heard of us but have never bought anything from us. I believe that we're a bit boutiquey in that way. We only want to grow as fast as we can provide great customer service, and that's been a conscious decision over the past 90 years—to maintain a high level of customer satisfaction. If we can also grow at the same time, that's good too. But customer satisfaction is what we live and die by." He goes on to explain how independent dental practices outperformed large dental chains and DSOs in the post-pandemic period, proving their resilience and efficiency. Despite initial fears of DSO dominance, independent practices demonstrated impressive survival and recovery. This highlights the effectiveness of dental infection control procedures and the entrepreneurial spirit of independent practices. Overall, the dental profession showcased its ability to adapt and thrive during and after the pandemic. In the ever-evolving landscape of dentistry, Benco Dental sees itself as a support system for both dentists and labs. A prime example is how to approach 3D printing. "3D printing is going to change every single thing about dentistry, no matter what specialty you're in, no matter whether you're a lab, a general dentist, an endodontist, you need a 3D printing strategy. There are many opportunities to make mistakes in a 3D printing strategy, and the 3D printing strategy for one practice is going to be different from somebody down the street. There are many opportunities to make a mistake. Who can you partner with that's willing to help you figure out how to apply all these new whiz-bang technologies effectively into your practice? You need someone who understands the landscape, someone who sees other offices, someone who says, 'You know what, that is what I would recommend for Dr. Smith down the street, but it's not for you. You need to do this instead because you're a smaller volume practice.' That's where a partner can come in and help guide you. There will be a lot of dentists who say, 'okay, I'm going to figure this out on my own,' and I can guarantee a lot of them are going to make mistakes along the way because it's complicated and it's changing quickly, and that's where a distributor rep and partner can make all the difference in the world," says Chuck. Moreover, Benco Dental places great importance on supporting small, innovative manufacturers. They actively seek out and champion these entrepreneurial companies, ensuring they receive the recognition and attention they deserve within the dental industry. Benco facilitates the entry of innovative products into the market and collaborates with larger manufacturers to provide cost-effective solutions, adapting to the industry's changing dynamics. Innovation is another cornerstone of Benco Dental's strategy. They actively seek out partnerships with innovative companies to bring cutting-edge products and services to dentists. One noteworthy example is their early collaboration with Overjet, a leading AI company in dentistry, enabling dentists to stay at the forefront of technological advances. Listen to the full podcast to hear all the details! To learn more about Benco Dental, click here to read more about their history. If you're interested in establishing a partnership with Benco Dental, click here to fill out the new customer setup form. Benco Dental serves over 25,000 dental offices and dental laboratories across the United States. The company is based in northeastern Pennsylvania with locations in over 40 states. Benco Dental's approach centers on long-term thinking, a commitment to innovation, and fostering partnerships. These principles enable them to better serve the dental community and navigate the evolving landscape of the dental industry, ensuring they remain a key player in this dynamic field.

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L'ÉMISSION - Les campeurs se régalent

L'astuce du chef

Play Episode Listen Later Jul 1, 2023 54:09

Le produit du jour : les fromages de Normandie AOP avec Cécile Le Manchec de la fromagerie E.Graindorge à Livarot. Le dossier qui régale : on part camper en pleine nature mais pas question de se contenter de boîtes de raviolis froids et de bols de Benco ! Foi de Jean-Michel Zecca, c'est la régalade qu'on vous promet avec 3 fois rien et surtout les bons conseils de Pauline Dubois, auteure du livre « Les recettes du campeur » paru chez Larousse, promis, vous ne regretterez pas l'hôtel ! Ecoutez RTL vous régale du 01 juillet 2023 avec Louise Petitrenaud, Jean-Sébastien Petitdemange et Jean-Michel Zecca.

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452: Dr. Kyle Roth | Transitioning to Success: Valuable Lessons from the Owner of 36 Practices

Play Episode Listen Later May 25, 2023

I'm excited to announce that the Pediatric Dental Marketing Course is officially open for enrollment!This comprehensive course, developed by Minal Sampat and myself, is tailored specifically for pediatric practice owners and their teams. It is designed to turn your pain points into stepping stones for success, and to help you become the trusted dental home for countless children in your community. Head over to our site to enroll now! https://pediatricdentalmarketingcourse.com/‍‍Guest: Kyle RothBusiness Name: Encompass Dental TransitionsCheck out Kyle's Media:Website: https://encompass-ihc.com/Instagram: https://www.instagram.com/drkyleroth/Linkedin: https://www.linkedin.com/in/kyle-roth-dds‍Other Mentions and Links:InvisalignLVI Las Vegas InstituteW HotelCerecMcDonald'sHenry ScheinBencoPattersonUNC Chapel HillFaceTimeGreen Lights - Matthew McConaughey‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍‍My Key Takeaways:Try having the majority of your services done in-house! Referring might sound easy, but patients don't want to travel down the road to get work done.You do NOT need to be at the cutting edge of technology. Investing in new technology is important, but don't get carried away with every brand new toy.Annually, it's much easier to ramp up a 600k practice to 1.2 million, than it is to grow a 1 million dollar practice to a 2 million dollar practice. Keep this in mind if acquiring a practice!Small towns can be a gold mine for opportunity with patients! You may have more practice buyers in a city location though.Internal marketing is vastly underutilized in dental practices. Have a system for marketing to your patients!‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.‍Episode Transcript (Auto-Generated - Please Excuse Errors)Michael: Kyle, how's it going? Kyle: It's going great. How are you doing? Michael: I'm doing pretty good, man. Thanks for asking. If you could tell us a little bit about your past, your present, how'd you get to where you are today? Kyle: Well, that's a long road, but, uh, I graduated in, uh, 1999, which is a long time ago now, but, uh, My, my plans were to buy a dental practice and pretty much going to be working at that one dental practice my entire life.And it really didn't work out that way at all. It, uh, lots of things happened. Lot of good things happened. some not so good, but most of the things were really good. got outta school and we ended up. we either started from scratch or purchased 36 practices. And, uh, also in the middle of all that I was selling a few practices and, uh, we had some brokerage help.Which was not the best of help. And I thought with, I have a, uh, actually I've got a financial background before dentistry. Hmm. Uh, I, I thought that maybe we could do better than, than the help that we got. We could hold the hand of the dentist going through the, uh, procedure, going through the, uh, the sale, the transition, and, uh, help them financially.And, uh, we did, so we became a broker. At first it was more of a hobby and now we're probably one of the top five biggest in the country. So it's, uh, it is been a lot of fun. Nice. Michael: What's the name of the company? Kyle: company is Encompass Dental Transitions.Okay. Michael: Okay. Nice man. But let's rewind a little bit. Okay. In 1999, you graduated and you planned to buy one dental practice. Correct. Did you always want to, or was there even before that you're like, I just wanna be an associate, or, no, you always had the plan of buying your own practice. Kyle: I, you know, when I graduated, if you were gonna get in private practice, you would go out there and just as soon as you graduated, open a practice.Uh, some people worked as associates, but most of 'em didn't. They just, if they knew what they wanted to do. They went and bought something and, and things have changed a little bit too with the banks, right? I mean, they were really anxious to, to land. I got my first loan halfway through senior year. I mean, I still had to take board exams and everything.I could have failed. Mm-hmm. But, uh, we started building a building from scratch in 1999. And, uh, it finished not too long after I graduated. Michael: Yeah. No, that's good. And then you said you, there's a lot of good things that happened and not so good things. Talk to me about the good things that happened.Kyle: Well, the, the, the good things were, you know, I, I, the, the first office I had meant to be high end, super high end for, for this area. We had stuff that nobody had. Uh, and it was a very cool, Practice. We were not gonna see any insurance. It was gonna be all a hundred percent fee for service. And it was working pretty well at first, September 11th, got cracked pretty hard all of a sudden, because of all of the drama unfolding with September 11th.the patients didn't come to the practice anymore. We were like, oh God, we're either gonna become, we're gonna have to see some insurance companies, or we're gonna let some people go. And I couldn't, I didn't have the heart to let people go. So we started seeing some insurance, a whole lot of it. and even in the meantime, we were seeing some Medicaid until I got busy.I said I might as well see a little bit. So I did, when it was such a big deal, the newspaper came to us and said, why are you seeing Medicaid? Nobody does that. And I just said, well, I've gotta be busy. I'd rather learn and, and be, be paid something even though it's not a lot of money, it's something, uh, rather than sit around and watch TV and wait for patients to come.But what happened is the office was getting torn up a little bit, cuz it wasn't always the best type of patient coming in. Mm-hmm. Things were disappearing and getting torn up a little bit. So I've, I said I've gotta come up with a solution to this. and what I came up with is just moving all of the Medicaid patients into a completely different office somewhere, and then making my single office by itself, or fee for service and, and, uh, private patients, ramping it up, making it as nice as I possibly could.But what happened is that Medicaid patient, a Medicaid office that I did open, Was slapped. I mean, because nobody in my town took it at all. But we had, from day one, we had two doctors in there six days a week. And it was, even to this day, it was the most profitable practice I've ever had. Uh, so I, I got two practices and I'm going, okay, now the, The shines and the bekos and the, Patterson Dentals were like, Hey, there's another empty office around the corner here.You wanna do that one too? And I'm like, not really, but let me take a look at it. And I'd look at it, I'm like, wow, we could open the third office. So we just kept doing that. Um, I became a part-time professor over at UNC Chapel Hill, and my students would always ask, Do you have an office in whatever town?Let's, let's say it's, uh, 20 minutes away and I'd say, well, no. I don't necessarily have a an office there that you can work at when you graduate, but I could build one. So I'd build an office. They'd go in there, they'd work in it, they'd build it up, and I'd always give them first opportunity to buy from me.The office they built up and buy it at a discount. So, you know, I'd, I'd have 3, 4, 5, 6 offices, then it'd go down, I'd sell a few, appeal a few off to new grads, and uh, it went, went on like that forever. So I didn't plan that business model, but, That's what seemed to have worked out. And, uh, it was good. I mean, if you want to hear the bad stuff, uh, we did a mobile dental unit.We thought we could go to some small towns with this mobile dental unit. Mm-hmm. So we built the, the nicest mobile dental unit, probably on the earth. It was, uh, three operatories. It had a amazing sound system. It was wrapped in, uh, photos of North Carolina from the, from the coast to the mountains. And we had a place where we could stick magnets in all the little counties and, uh, cities that we went to in the, in the, uh, state.And, uh, but it was more or less a disaster. we would, I have a, a bunch of small town government people reach out to us and say, Hey, that would be amazing if you would come to our town. I said, well, how do we get the message out that we're gonna be there at a certain day, certain time. They said, make some flyers for us.We'll have it already when you come. We'll, we'll advertise for you. And we'd get there and there'd be nobody, it was just, completely dead. And it, it would cost us about $2,000 to roll that thing out, basically to pay a doctor, uh, staff fuel. we'd, we'd spend $2,000 going to a town and in some cases there wasn't a single patient.We sat there all day and nothing. So there were, there were a few disasters along the way. the name of the bus itself was Smiles for Miles. Um, but it, it, it quickly became frowns for Miles. I mean, that's what some of my staff would call it. But, uh, there was that. Michael: Okay, man. Wow. Would, would you do that again or would you ever do a mobile unit or No, no.I, Kyle: I, I wouldn't. It could be done, but you have to have the staff on there that love it. I mean, we went into some poor neighborhoods, super poor neighborhoods and I loved it cuz we went and we had, we worked on kids through Medicaid and stuff and uh, you know, they would, the kids would, they had a hard life man.Like some of them would say, Hey, we couldn't sleep last night. There was gunshots all night long in our neighborhood. And uh, but it was amazing cuz we bought them pizza and we, we'd have a little party. And all the kids have the time of their life getting stuff that they don't normally get. but it, it was a labor of love and not everybody's yeared for that, you know?Yeah. Going to a different town every day. It's, it's, uh, it's tough. Michael: Yeah. No, I get you, man. I get you. But, so then rewind a little bit. I mean, you made it sound so easy, Kyle, like, where you're like, oh, we just bought something and then sold it and bought another practice for my student and sold it. Is it the.Kyle: Well, I, I, I'll tell you, it was easier when I, when I graduated. Mm-hmm. For sure. Things were easier. I didn't have as much competition. I really didn't, uh, especially in North Carolina. North Carolina was one of those states that people that wanted to move here had to take the North Carolina board exam, and you'd have the good old boy network that wanted to keep people out.So they'd go in there and there, there'd be somebody from, let's just say, New York. they would take the exam and then you'd see these good old boys administering the exam saying, nice work, son. But try again next year. You didn't quiet Megan. You know, and, uh, you know, and I think the, the board got a lot of heat eventually, and they can't do that anymore.So now we've got, we have, uh, dentists coming from. Everywhere. Everywhere and every time there's an article in the magazine saying that the Carolinas, Raleigh, and Charlotte are one of the top places in the country to live. You've got more and more. So it's now it's bumper cars of dentists, everybody's right down the street next to each other.It's all fighting for the same dollar and it's, it's tough. Yeah. Michael: So right now you currently have four, right? Kyle: Yes. Michael: Up and running. Are you planning to sell more Kyle: or no? I, I'm really not. I want to, I'd love to just keep it as is right now. inevitably we're gonna buy some more stuff. I've, I, I've seen a few little bargains out there recently that nobody else wants.Kind of the ugly duckling, you know? some of these places still have paper charts, you know, they, they've got a dark room. And when every, anybody that's graduated in the last 10 years, they see paper charts and a, uh, dark room. They immediately give it to Heisman and they're on their way out the door.and I don't want to buy those, but eventually the doctor's like, Hey, I need to retire. What do I need to do? What I wanted to tell 'em is, yeah, you really needed to add digital years ago, paperless, all of those things. But at this point, I can give you x number of dollars. And I can pay you cash and, you know, I'll take over and I'll renovate everything.so I do, and more often than not, I can offer them anything and they just want to get out, you know, they're done. it's fairly easy to take a lot of those. A lot of those are completely fee for service. They haven't modernized anything. They may have shagged carpeting and, By that time they've got, um, yellow stickies all over the waiting room saying, no smoking, no cell phones, no this, no that.And it's, so we just gut the whole thing. We renovate the entire place, put some modern stuff in there, even if we have to buy it used and we can get it going. And we open it up to insurances too, because a lot of these guys, their office has been dying over the years because it's a hundred percent fee for service.And when some of their old clientele passes away or moves, there's nobody there to take the place, you know? So we are opening up to the better insurance companies. We are doing marketing. Some of these guys don't even have a, a website. Uh, so we're having to do a lot of things to bring, bring people in the door, but just.The beautiful renovations that we do, people come in that have been coming there for 10 years and they go, oh my God, this is gorgeous. And then they tell five friends, and then those people come in. So it's, uh, especially in some of the smaller towns, it's still fairly easy in, in the big cities.It's, it's, it's a challenge, but it's still very doable. Yeah. Michael: So whenever you see a bargain, Kyle, you look at it, it's a bargain. You're like, I can't let this pass up. You buy it. And you kind of do that, the B R R R R method, right? Like you're like, bye, I am gonna like, or I dunno if you refinance and all that stuff, but like, you rehab it, you make it look really nice and then you sell it or you're more like, okay, no, I'm, Kyle: keep it, no look really nice.Then we, we hire some hardworking associates and put 'em in there and we, we try to mentor them as much as we possibly can, and when we get the numbers up, we make the phone ring. We do everything we can do to make that phone ring and ring and ring and start scheduling. Uh, a lot of those guys, a lot of the older doctors too, keep in mind they weren't diagnosing anything.So some of it existing patients, if you just get in there and diagnose all those ratty old amalgams that are fractured 17 times, but they're still in the mouth, they need to come out. So some of it's like, it's, it, it's a. Crown and bridge Factory immediately when you get some of those places, you know, it's, it's, you don't wanna overwhelm the people who thought they were good all these years by going, yeah, you probably need about five crowns.Well, my former dentist didn't tell me anything. Everything was good. You know, I, I don't wanna say anything and I don't wanna throw the guy under the bus, but the guy should have been diagnosing these things over the years and doing them. So some of it's just doing the work. Some of it's doing some advertising.keeping more in-house, try trying to find a way to keep everything in-house. The old school way is they, they'd refer everything, anything they didn't wanna do, they referred it. Mm-hmm. But no, it's, it's, it's harder. You have to learn how to do endo. You have to be, do some basic implant placement, some ortho, all those things.People don't want to be sent all over the town to get work done. They wanna be able to get it done right there. So we do everything we do to keep everything in house. Gotcha. Michael: how do you make the phone ring, like constantly? Like what is your guys' method?Kyle: Well, it's, there's a lot of things that go into it. Um, we, we have a marketing person that's all she does is social media and, uh, some mark other types of marketing, but, just a good website, paying for AdWords. we do, uh, internal marketing too. Everyone has a good experience. We make sure to, to ask them.Just say, hey, without, without sounding desperate to say, Hey, we wanna take care of good people just like you. So if you can send your family and friends, we'll take good care of them too. You know it, uh, People forget about the internal marketing. It's probably more important than the external stuff. And it's free, but you gotta do it.And it's, people will start doing it and then they kind of fall off and they don't do it anymore. But it's super important. Yeah. Michael: Okay. So it's like a little of everything, right? You kind of invest in, in that. So then how do you find a good bargain? Kyle: Well, unfortunately, the, the bargain finds me more often than It's just like it gets presented to me. They're like, nobody else wants this practice. Do you want it because it's ugly? It's an ugly duckling. But because we've done it so many times, I really can walk in and if, if the chairs, the units, the lights are all functional, the compressor, the vac, all of those things are in good shape, even if I have to recover the chairs.I will look to try to sell them, but I know they're not gonna sell. but I just look at all of the opportunities. I like hygiene. To me, that's one of the biggest telltale signs of a good practice. People brag like, oh my God, I've got two hygienists. And if you want to get, get in and get your teeth cleaned as a new patient, it's gonna take six months.Then it's like, uh oh, CHCH. I can see that I'm going. That's an opportunity. Even if you look at the doctor's schedule, like I said, he's got nothing on his schedules cuz he doesn't want anything on his schedule. You know, there's a lot of things to be done, but he doesn't wanna do 'em. So he is just going, know, with each hygiene appointment, you know, the recare appointment.He's just going, Hey, how you doing? We'll see you in six months, you know? And it's, that happens more often than you think. When the guy is getting really, really close to retirement, he don't wanna do anything anymore. Michael: Yeah. Gotcha. Okay. So mainly the bargains kind of go to you. What, so then let me ask you, Kyle, what's your area of expertise like right now?Kyle: You mean in the brokerage world? Yeah, Michael: or just like, yeah, what you would, if I were to go to you, what can you help Kyle: me out with? Well, I, I can help you out with a lot of things. I can help you. If you're looking to purchase a practice, I can tell you what to look for. we can help you in your search too.Like if I know somebody wants to be in Austin, Texas, we can send an email blast to everybody in that area. Uh, we do have connections. We've got strategic partners also that have, uh, email addresses and phone numbers of every doc in that area. So we have access to that. We can help them look. We could even go through that office if they needed us to, if we're, if we're in that area, or at least a walkthrough, somebody can walk through with a phone, with a FaceTime.Mm-hmm. And show me what the practice looks like. Show me what the street, the, how busy it is on the road, the signage and everything. I can look at the, look at the books and I can, I can pretty much tell you if it's gonna be a good purchase opportunity or not, and I can look at the trajectory based on. the collections over the last few years, and I can look at the expenses, but also when they're selling the practice, same thing.We've done this so many times, that it's, we can do it in our sleep. Really, hundreds and hundreds of practices over the years. know all of the equipment and how we differ from a lot of brokers. There's a lot of brokers that are accountants attorneys, and they're good with numbers. Don't get me wrong, but they don't know old equipment from new equipment.And because we had 36 practices and a lot of everybody's old equipment over the years, we know what's good and what's not good, you know? that's the way I guess, that we really can help people get started. Uh, we have the bankers that are, uh, very dental friendly. We've got attorneys that are dental friendly.We've got accounting, uh, we've got an accounting, uh, firm that works with just dentists and doctors. We're able to steer like a new grad in the direction they need to go with all the proper professionals. Uh, and, and even getting started themselves. We've got people within my company, my C E O O on the side, will help some of the people get started with checklists of all the things they need to get accomplished.So she'll do that on the side. Just to help people that have never been through the process before, because it is the first time I lost quite a bit of hair the first time. It's a, it's a nerve-wracking thing and you gotta think some of these people have never worked anywhere. Mm-hmm. I mean, they're, they're going straight through school, through high school, undergrad, dental school, and then straight into a job somewhere.And, they may have worked at, uh, McDonald's over a summer sometime, but a lot of them, they've never even done that. Mm-hmm. So they don't know payroll, they don't know personnel, they don't know, purchasing, there's, there's so many different things that you've gotta learn really quick.It's doable. It's just, it's, it's, it's a lot of work. It's a little bit of a stress at, at, at first, uh, till you get started. Nice. Michael: Okay. Okay, man. So I, I appreciate that, that everything you guys do to help out with that like acquisition, to find the place and everything. What are some good purchases then?What are some like things we can be looking out for when it comes to, this is a bargain, this is something good. And then what are some, I guess, Things we need to look out for. That can be tricks. For example, I remember the doctor I worked for here in, um, Paris, California. She had multiple practices, but I can tell like when she brought me on to just market, she's like, I gotta get these numbers up to look good right now.Bring in you pa. And so was she trying to deceive it or, I don't know what was happening. You know what I mean? In that scenario, at that time, Kyle: Well, it's, was she going to sell the practice Michael: to you? No, not to me. She was just gonna sell the practice once I was bringing in new patients.And it's like they, we just gotta make it look like there's a lot. And then I heard, I overheard that with the consultant and I was like, okay, that's why I'm here. then, sure. You Kyle: know what I mean? For ramp up the numbers so that she can get a good sale. That's, that's exactly what you're there for.But, You're getting paid for it too, you know? Mm-hmm. But there's a lot of people, you know, it used to be the $400,000 office. If you put an associate in there, uh, there was no owner operator, just an associate in there. $400,000 was the typical break even point. Uh, but now it's more like $600,000. Uh, the breakeven point after they pay the associate after they pay everything, uh, there's really nothing.So when you go to purchase something like that, the banks don't love, those three to $600,000 practices. They don't like it at all. some of them are still willing to, to loan on that, but you kind of have to have a little proven track record as an associate in order for them to trust you. Like if they can see you're personally.You're generating a a million dollars on your own, then they're gonna feel a little bit more comfort in that. If they see you on a daily basis working as an associate, you can provide some information that shows you know what you're doing. That makes it a little easier. the million dollar practices, the banks will loan on that all day long, but to me it's tougher to grow a million dollar practice into a $2 million practice to double it.Then to take a $600,000 practice and make it 1.2, that's super easy to do that. Hmm. Michael: Talk to me about that. Then. How can we make it for the, cuz we have a lot of listeners who are like not hitting a million yet. Right. Then we have some who are wanting to get to the 2 million, obviously. Right. Right.So how do Kyle: we do that? How do I do it? It's, first of all, like I said, it's advertising external, internal. Having the right equipment. I don't think you need to lead the technology curve. you don't need to be the first in line to buy all the, these toys, but some of the toys as they get a little older, are getting very inexpensive and they still do their job.Like the a Cerac machine from four years ago, I promise you works just fine. It it, you know, there might be something newer and fancier. The older stuff. We put a billion crowns in with the Cerac machine. They work, then they work. Now it's, it's just maybe not the top of the line. It's, uh, so what do we do?We, we keep everything in house. The procedures in house. We're not referring everything out. We work off hours. I used to, in my office, I'd be there seven to three. And at, uh, two 30 I had another doctor come in and he'd work into the evenings, uh, working. Saturdays, Sundays, whatever it takes. If you're in a busy shopping center that's loaded with people on Saturday and Sunday, why wouldn't you have some hours then?I know it's a little bit harder on the doctor, but that's, that's what associates are for. I, I'd put them in there. Then, you know, get some people to wor willing to work some off hours and the numbers will come. They will. Gotcha. Okay. Michael: That's good, man. So then these are the things we wanna look for. When it comes to a good purchase, then if, if we're looking for a bargain.You said, you mentioned before, the specific steps, right? Kyle: Yeah. Well, if you're looking for a bargain, look for something that's only open Monday through Thursday. Old school. Look for something that's just B for service, but it's dying. It's dying on the vine. Look for an office that's, it's just ugly. They haven't put anything in there.They haven't redecorated in 25 years. Old equipment. Uh, don't be afraid of the old stuff. It's paint and flooring and lighting and, uh, digital equipment is just not that expensive. Yeah, if you're gonna buy a CT machine, it's a little bit more expensive, but a used digital pan, it's almost free now because people are putting the cts in.Is, is the CT necessary? Depends what you're doing. If you're placing implants, it'd be nice to have that. but anyway. Yeah. Michael: Okay. And now I, Kyle, I've heard two types, types of things when it comes to startups and acquisitions. I've heard people make startups, right, because meaning like I build it out, right.Um, not even to shell it out, it's just from the ground up. I build it out because I can't find anything that I want in the PO location that I want or something like that. Right. It's my brand. Right, right. And then I've also heard. Someone say, you will always find what you want in an acquisition. You usually need patience and then you run outta patience and then you just decide to make up your own startup.Right? Kyle: Which one? Well, I'll tell you, I, when I first started this, I did new starts all the time cuz it was just easy. Even if I was in a small town somewhere, I'd find a shell do all the building cuz I, I like doing the building anyway. And we, we built ours more like we would, we would take a lot of design ideas from the W Hotel, some really cool stuff, super modern inside, no clutter, uh, as little clutter as possible.Lots of room, high ceilings. Uh, we even like the, the shopping centers with the super high ceilings, exposed beams and plumbing and stuff. Uh, we had great music. Music was part of, uh, what we did. Some really cool, uh, l e d lighting. We didn't do overhead fluorescence ever. Everybody had, in fact, we didn't even have lights on the chairs.Everybody had overhead lights, little headlights. The, uh, assistants, hygienists and doctors all had that stuff. So it was just a very soothing feeling when you walked into our offices. And, uh, it was kind of cool, you know, but, um, getting back to the point. for a new start now it's you're, you're spending at least $500,000 to maybe have two operatories and not have a single patient.and like I said, it's harder. back when I was doing the new start, I would advertise and the day we opened, we'd have at least, half of the office was booked right away. But as I got a little older, it got harder and harder and harder to do. And almost all the time now I buy an existing practice because with, even with as much experience as I have in all of the hookups, I get stuff for very inexpensive compared to a lot of people.so even with all the hookups, it's difficult to do a fresh start. It's, I'm not gonna say it's impossible, but I tried to buy an existing cash flow. Uh, from day one. Michael: Okay. If people were to go with you guys, do we also get to be a part of those hookups Kyle: or, you know, I, I've tried for a long time to get them to pass on the exact prices and they're not willing to, to give those prices, but they certainly will give you better than a rack rate.You know, like if, if you just go in and call, uh, one of the big dental companies. they're gonna give you what they give everybody else. You know, it's a standard rate, what they're gonna give to you. I can get people some discounts. it's definitely gonna be better and I can point 'em in the right direction with, like I said, accounting with banks.Save a little bit of money here and there. But, also people that will help negotiate your fees if they're with PPOs. I've got people that'll do that for you. I've got people that, um, with credit card, that work with credit card processing to give you the best possible rate. We've got lots and lots of people that we can refer to that are professional, that save people money, let's put it that way.Mm-hmm. Michael: Okay, man, that's good stuff. Good stuff. All right, so then these next questions just to get into the head of someone who isn't totally involved on the clinical side anymore. Right. I know it was like, it's been four years, you said, right? Right. Since you've done this full-time, so from this point, What would you like to see more from a dentist, from your perspective?Kyle: Right. Uh, one thing I miss from the new dentist is there's a lot of younger dentists that I don't see at the big dental meetings anymore. It used to be a thing where you wanted to get some trainings in continuing education, you'd take your whole staff. for instance, we went to L V I. you know, L v I, Las Vegas Institute.Mm-hmm. Mm-hmm. We'd take the entire staff and we'd learn together and we'd learn to sell together. So it was, when we do, we'd presented a treatment plan. I didn't have to present that treatment plan because I didn't go there by myself, learn by myself. Everybody is presenting it before I even walk in the door.You know, the, the hygienist is, looking in there and going, okay, this is what I think he's gonna propose. This is what I'm think, I think would be great for you, some veneers, whatever it might be. So I'd walk in the room and everything is been laid out before I even walk in. I don't have to sell anything.The patient's basically turning around and going, Hey Doc, I'm gonna get. Uh, veneers is on, uh, you know, tooth number five through 11 or whatever. Mm-hmm. And, uh, it, it's, I still think it's important for the entire team to be involved. Uh, I don't think that's gone away. I see a lot of people getting their continuing education online, and it's not the same as working on a, a pig skull or something, learning how to do.Implants or extractions or whatever. I think it's still, super important to go take lots and lots and lots of continuing education. I think that's the single thing that made me. Able to grow as fast as I did. As we were crazy about ce, we continually, we took every course on the earth and because every time we'd go out there and take a course, we'd come back and we'd make more money.We were more successful. And when the patient looked to us and said, Hey, do you do this procedure? We go, yes, we do. We're not gonna have to send you anywhere. We're gonna do it right here. So, Michael: yeah. Do you think, um, maybe like. The lockdown, COVID kind of had a big push on that, the transition Kyle: where it's like huge, huge.Everybody got kind of, I don't know. They're, they, they were okay with just learning from their computer, learning from their phone, but I will tell you it's not the same. It really isn't. Yeah. Michael: Yeah. I agree. That interaction, that p people to people, right. Also like mm-hmm. Camaraderie and everything like that.It's, it's, it's different. It's whole different. You need that face Kyle: to face. Can I? There's more opportunity in, you know, everyone loves the cities now. Everybody's in the city, city, city, city. everybody wants a practice in the city. Some of the small towns are the best opportunities ever. Now, granted, when you go to sell that practice in the small town, it's more difficult.Uh, but everything is cheaper during, uh, if you bought something in a small town right now, All of your labor is cheaper, your supplies are gonna be the same, but you're, it, it's a little bit harder to find a doctor to work there, the associate doctors to go into small towns, it's really difficult. But if you do get somebody, maybe you give that doctor, um, an opportunity to buy in.He's got some skin in the game, then probably he's not gonna leave. those small towns, you can still kill it relatively quickly because you just don't have that much competition, you Michael: know? Yeah. That's interesting you say that. Like I, I just got off the, an interview with a, a doctor in a rural area and he was saying how like a patient got upset and then. I asked like, oh, what are you go, did they leave? Do they immediately go? He's like, no, the closest person is three hours. They, they have no other option but to come to me. You know, so that's right. They have that pow or not power, but like, you know what I Kyle: mean? Right. But, and, and the other thing is it, it was easy for me to go into small towns because when I would do, when I would renovate an office there in the small towns, There was no dental office that looked like ours.None. Mm-hmm. So people would be blown away when they'd come in and they'd, they'd immediately get on their phones and take pictures and send it to all their friends and, yeah. So it's, uh, it looked like a club in there really. I mean, it was very, We'd have stone walls and all the operatories with, um, a nice, uh, l e d light on it.And the music was good. And it was just like people would come and hang out. They just wanted to be there, you know? Yeah. Michael: That's nice. That's, that's what you wanna like, kind of make a atmosphere like that. That's right. Right, right. Now Kyle, what do you really dislike or hate about dentistry? Kyle: What do I hate about it?Well, obviously the lack of ability to get employees right now, especially hygienist, I think is a, is a nationwide problem. Right. Uh, and the dentistry used to be amazing. Like to make a living out of dentistry, you really didn't have to do much. I mean, when I first graduated, it was a four day work week. and you really, you could refer things out.Uh, anything that you didn't wanna do, just refer it out. there were lots of things that were just a lot easier. Um, so things are, not only are they way more expensive, and I will tell you that the profit margin used to be fantastic in dentistry. Mm-hmm. And you can make a lot of mistakes. It can still be fine, but now you've got to, you've gotta make less mistakes.You've gotta be, you have to have a little bit more financial knowledge now. Now it doesn't, it's not good enough to be a good dentist. You've gotta be a little bit of a businessman too, and a little bit of a salesperson. I know it's a, sales is a dirty word and the, and the, in the dental business, but you are, you're selling cases, you're not, everybody needs veneers.Very few people need them. A lot of people want them, but, um, it's changed a little bit. It's just a little bit more difficult, I guess. It's still a good living. It's still a great job. It's, we just had it maybe the best ever. You know, I think we graduated might have been the best, uh, 20 years ever.Really? Michael: Yeah. Okay. Nice. And then, so right now, what do you love about Kyle: dentistry? what I love about dentistry. There's some things that are pretty cool, like the artificial intelligence that's reading x-rays now, okay? If, if you took bite wings and somebody had several, incipient lesions, some of them were into the dentons, some were close.If you gave those x-rays to 10 different dentists, you're gonna get 10 different answers of what needs to be done, right? But now they've got some artificial intelligence that's reading X-rays and it's gonna be more consistent, I think. I think the, uh, everything is getting easier. Implants, everybody's trained on implants now.Mm-hmm. Uh, they've even got some robotics. Like even if you're not trained, you can have a hands across the different part of a world, guiding you and, and, and doing, uh, implants. So the technology's really cool. I think that, that the education is better than it's ever been. so there's a lot of good things in dentistry.It's financially, it's a little bit more difficult, but there are some really, really interesting technological things that are gonna make dentistry easier and better. You're gonna become a better dentist. Mm-hmm. Mm-hmm. And things can be done on the spot. They're gonna mill that crowd on the spot. Yes.They've been doing that for a long time. But hopefully everything gets just a little bit faster and, uh, you're able to insert it, cement it, be done with it that day so people don't have to keep coming back. Yeah, Michael: yeah. No, yeah, you're right. Convenience, right? Well, the AI software, you're talking Kyle: about's gotten so much easier.Ortho's gotten easier. You can do six miles Invisalign. Uh, there's so many of the things that used to be left to the specialist and now the general dentist can do it. But the general dentist kind of has to do some of those things just to keep stuff in house anyway. So you have to do those things, but at least they're making it easier for you to do them.Gotcha. Michael: Is there any specific company you've seen recommend when it comes to that type of software, like AI software? Kyle: No, actually I don't, I, one of my friends sells it, and I can't even tell you the name of her company off the top of my head. She was just telling me all about it, and I'm just like, I think it's the greatest thing ever because it is true.Like I'll have associates come in and they'll diagnose completely different than me. Anytime I see that little lesion getting just about touching the entin, I'm gonna, I'm, I'm gonna go ahead and, and put it as something that I'd need to restore because. Usually when I get in there, it's deeper than it looks on the x-ray.so I would rather err to side of caution and get that done and not be the guy that missed it. but I would love to see people, diagnosing the same, uh, all across the board, you know? Mm-hmm. Michael: Mm-hmm. Gotcha. So then any final piece of advice? Or suggestions or recommendations you want to give to people who are looking to either do their own practice acquisition or startup?Kyle: Yeah, I guess don't look too early because people will come to me and they're, you know, they're a year from graduating. They're like, Hey, I wanna start looking at dental offices. And I tell 'em, there's no reason to look at them right now. I mean, The doctor's not gonna wanna show you if you're a year out.Uh, and I'm not really, cuz you know, you're competing against a lot of people that wanna buy this office. So take your time a little bit. Study up on it though. Learn. You've gotta read a little bit about if you've never managed people before, what you can say to people, what you can do, because it's, um, there is a learning process to all of that.It's, uh, identify? All the people that you're gonna use for accounting, payroll? there's a lot of things that you need to start thinking about. Who's gonna, who's gonna handle this for me? know what type of office you're gonna have. what are you gonna, what do you want to not specialize in, but what do you want to make it your thing?I think it's a, it's good for every office to identify one particular part of dentistry. Where it's their thing. and I'll give you an example. Some people like dentures. Most dentists hate it. But if you could get really, really good at dentures, be quick with them. They stay in the person's mouth even sometimes without, an implant to latch onto you keep, became really good at, dentures.You'd have business forever because doctors would be sending you that stuff here. I got a denture, I don't wanna deal with it. Take it. there's so many dentists I know that haven't done a denture since they graduated, so take it, make it your own. And, um, you know, I think that's one of the most important things that they need to be thinking about.Michael: Nice. Okay. So I feel like you lived a lot in the sense of like, there's a lot that you've done, right? So, When it comes down to it, man, like just out of, I'm just curious, out of my own, you know, being nosy. what are some things where you're like, man, I should have avoided this. This is what hit us hard.This is what made me go the extra mile. What are some things that were Kyle: like that? Well, I, I got cocky in, in, I had my ass handed to me a few times. I don't know if I'm allowed to say that on here, but, uh, I'm like, I'd go into a busy area where there was a lot of dentists, but I. A great new building opened up.It was not a dental building or something. I wanted to make it, my building. There was a lot of traffic there and I said, oh, I can do this. And it's, it just got harder. I, it just, um, there are some surprises out there. And if you're not careful, then you get caught with cash calls. You know, you may have purchased a practice already, but whoever's doing your payroll goes, uh, doctor, um, we don't have enough money in the account this month.do you, can you write me a personal check? And, uh, that stuff will wake you up in a, in a hurry. So I made a few errors getting too cocky, uh, for my own good thinking, I can handle anything. I'll tell you one of the, in order for the associates to make an office good in a lot of places, they have to immerse themselves in the community.You can't just expect patients to fall out of the sky. you have to have a business card when you are out for lunch. If they see you in scrubs or whatever, Hey, what do you do for a living? I'm a dentist. Oh, I need a dentist. Boom, you've got your card, you're handing it out. And we would try to go out to lunch as a team often, and get the word out that we're here.And I try to get a lot of associates to go to fundraisers to make them, you know, go to the local church, go to this, go to that. And they, most of the time they can't be bothered to, to do any of that stuff. But I, I will say that don't expect patients to fall out of the sky in, in that particular case, you know, it's, you've gotta work on it yourself.so I've learned a lot over the years. Don't buy a mobile unit unless you're really prepared and you've thought it out. Cause that was a disaster and we lost a lot of money on that one. so other than that, it's, um, fortunately we've been very, very successful and there's been very few places that we got caught on cash calls.I will say it's, it happens more than it ever has. But it's, it's not fun to go through. So just, just be careful and watch every dollar. Don't listen to the salespeople that come and they try to sell you this and that, and just get the very basics. If you can buy used equipment, you can buy 20 year old chairs and recover them, and the patient will never know.They'll think they're brand new chairs, so anything you can buy that's in great working shape, there are spare parts for that stuff. Buy 'em. You don't need to buy all brand new stuff, buy stuff with a good warranty. Mm-hmm. Michael: Good. Hey, that's good. Awesome. Kyle, thank you so much for being with us, man. It's been a pleasure.But before we say goodbye, can you tell our listeners where they can find you? Kyle: Yes. We're at, uh, our website is encompass ihc.com. Inter integrated healthcare ihc.com. Also they can find me. It's, uh, Dr. Kyle Roth on Instagram. Uh, it's just Kyle Roth on Facebook. We're on LinkedIn. We're, we're everywhere on social media, but Instagram's the best place to keep up with us.It's just Dr. Kyle, k y l e Roth, or o t h, our website. But, uh, Instagram is where it's going, where it's, you know, there's stuff going on there all the time. We do helpful videos for new grads. For people that are selling. Uh, we do fun stuff. We travel around the country. I've got an entire marketing team in Tiana Albania that helps me out with a lot.so they'll be communicating with you if you need anything. They help out a lot. A lot Cool people. I've met a lot of the, uh, dentists over there in Albania too, and they're actually getting involved with us too now. So it, it's pretty cool. We've got a lot of strategic partners and also. If any of your, viewers have, uh, they know a dentist that's getting ready to sell, we pay really handsome referral fees.Uh, if they send us that information, they tee it up for us an introduction, and we sell that practice. We, we pay a really, really nice referral fee. So there's that. Nice. Michael: Okay. So guys, as you know, that's all gonna be in the show notes below. So check it out. And Kyle, thank you for being with us. It's been a pleasure and we'll hear from you soon.Kyle: It's been a lot of fun.‍

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Start Your Own Business Without Burning Bridges, CIO Mike Burns of Benco Dental

The CEO Sessions

Play Episode Listen Later May 8, 2023 34:49

You can leave to start your business without burning bridges.Aspiring entrepreneurs often grapple with the dilemma of starting their own business without damaging professional relationships. CIO Mike Burns of Benco Dental shares his inspiring journey of taking a leap of faith, starting his own business, and strengthening the relationship with his boss. Learn from his valuable insights on how to build a successful business while preserving important professional connections.Benco Dental is the largest privately held dental distributor in North America.Mike's had an untraditional career starting in software development, detour into Sales Operations, and then back to IT - which now encompasses traditional IT but also enterprise-wide project management and continuous improvement.After 11.5 years at Benco, quitting in May to start his own business in the fall focused on generational AI.LinkedIn Profile http://www.linkedin.com/in/michaelburns4Company Link: https://www.benco.com/What You'll Discover in this Episode:Why he was compelled to share his resignation news on LinkedIn.Gen AI's mission: Solving threats and seizing opportunities.The unexpected transformations of AI's impact on our world.Taking the leap of faith: How to determine if entrepreneurship is right for you.The crucial step to take before resigning from your job.Three distinct ways corporate life prepares you for entrepreneurship.Unlearning corporate mindsets for entrepreneurial success.Lessons in success from attending four high schools in four years.-----Connect with the Host, #1 bestselling author Ben FanningSpeaking and Training inquiresSubscribe to my Youtube channelLinkedInInstagramTwitter

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Stop Losing Cash To Call-offs | Marty Schayowitz | The Dental Brief #194

The Dental Brief Podcast

Play Episode Listen Later Apr 4, 2023 19:40 Transcription Available

We are joined by Marty Schayowitz to chat about How to Stop Losing Cash To Call-offs and much more!After a fulfilling 30-year career in Dental Sales, Marty Schayowitz is grateful to have worked for the leading companies in the market - Benco and Henry Schein.His experience working with over 1500 dentists has given him insight into how practices succeed, and he knows just how important it is for a practice to have the right team members!Marty's passion stems from finding ways to help practices reach their full potential. But no matter how hard he tried, recruiting great staff seemed like an impossible challenge - until now!He finally found "The Magic Wand" which is the future of dental staffing: Cloud Dentistry! Joining forces with them allows him to help create much-needed change in our industry.Marty is excited to announce that he has joined the Cloud Dentistry team. Let's work together on building something extraordinary!Learn more:clouddentistry.com ***** SPONSOR: – Omni Premier Marketing: https://omnipremier.com/dental-marketing/ CONNECT: – Facebook: https://www.facebook.com/thedentalbrief/ – Instagram: https://www.instagram.com/thedentalbriefpodcast/ – LinkedIn: https://www.linkedin.com/in/dental-brief-podcast-564267217 – Patrick's LinkedIn: https://www.linkedin.com/in/pchavoustie/– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w WEBSITE: – https://dentalbrief.com/

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440: Dr. David Rice | Growing 3 Acquisitions and a Startup Using the Lean and Mean Strategy

The Navigating Dental Insurance Podcast

Play Episode Listen Later Mar 2, 2023

Join this podcast's Facebook Group: The Dental Marketer SocietyJoin my newsletter: https://thedentalmarketer.lpages.co/newsletter/[Click here to leave a review on iTunes]‍‍Guest: David RiceBusiness Name: Ignite DDSCheck out David's Media:‍Instagram: @igniteDDSIgnite DDS Facebook GroupEmail: david.rice@ignitedds.com‍Other Mentions and Links:The Psychology of MoneyDavid on Episode 159The Making Of Facebook GroupSandy Pardue (Classic Practice)PattersonJon Miller (Patterson)Henry ScheinBencoBank of America‍‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍‍My Key Takeaways:Lending banks do not want to see that you have no debt, they want to see that you can SAVE money. Keep some savings in the bank when securing a loan!Many dentists start off with more than they need. Try running lean an mean at the beginning and add more ops later.Always consider the logical answer before making quick business decisions based on emotion.Podcasts and books are great learning resources starting off, but plan to have 3-5 good mentors to put things into action!Look at the dentist demographics in your area as well as the patient demographics. If there are hungry dentists saturating the market, another location may be better for your startup!Planning to reassess and improve your professional relationships every 90 days is imperative to growth.‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.‍Episode Transcript (Auto-Generated - Please Excuse Errors)Michael: David, how's it going, man? That's great. How you doing today? I'm doing pretty good, man. Thanks for asking. If you don't mind me asking, where are you located right now? David: St. Petersburg, Florida. Is Michael: that where you're, are you speaking right now or is that where your David: hometown Yeah, so that, so St.Petersburg is home for me, although I do dentistry in, uh, east Amherst, New York, which is Buffalo. So I've got a. Michael: Yeah. How far is that? David: You know, it's about a two hour plane flight, door to door. But I, I, I chunk my time, so I'm in St. Pete for, you know, a month, month and a half, and then I go back there for a week or two and so on and so forth, Michael: man.So he racking up the, the miles man, David: Yeah. Yeah. Delta and I are besties. Michael: I know. awesome man. So we appreci. Everything, man. I, I know a lot of the listeners here are from the startup group, dental Marketer Society, Facebook group too as well. A lot of other groups. You drop a lot of, knowledge, expertise, especially for startups.Do you have, your own startup practice, or was it an acquisition or. David: So I, you know, I kind of ran the full gamut, which I think is important for your listeners to understand. Mm-hmm. , you know, as they listen to people, as you know, advice from folks who've done things lots of different ways matters. So I was an associate, I did three acquisitions and a startup.I've sold it all. I'm back to being an associate again by design. And, that, that matters when you're listening to folks. You know, one startup is great, 10 startup. Means something, you know, one acquisition is great, 10 acquisitions mean something. Mm-hmm. wanna be careful who you're listening to. Michael: Yeah, that's true. Mm-hmm. , when you went to three acquisitions, was that your, out of the three acquisitions in the startup, which one was the first where you dove into? David: First one, uh, was, was an acquisition. there are reasons to do one versus another based on your goals, demographics. opportunity, things like that.But first one was an acquisition. Michael: Gotcha. And then you continued to acquire more and more and then decided to do your startup like that? I, David: I did. And you know, part of the reason I did a startup, part of the reason I acquired other practices as well as did the startup is, , people like to put you in a box and say, well, of course you're sober, successful, you're in East Amherst, New York, not Buffalo or de pew or Lancaster or wherever.Mm-hmm. . And, um, so I just decided, well, I'm just gonna keep going and prove, you know, there are processes that work, they're universal, and then Yep, there are some things that shift based on geography. So that was, that was my why, honestly. And it was fun. And we got to put some young docs in really great positions early on to, you know, become owners and, and to take over.Gotcha. What Michael: were the processes when it came to the acquisitions where you're like, this is universal man, it's, it's whatever acquisition you jump into, it's gonna happen like this. And then what are some things we gotta look out for where it's unique? David: Yeah. So I'll tell you some of the things that are important from a process standpoint are, um, how you sequence them.So the first thing you need to do if you wanna buy a practice or start one, is like, get with a lender and get pre. Step number one, 100% of the time. then things differ. But, so acquisition, once we had the lending in place, then we started saying from a vision standpoint, like, who do I want to be?What kind of practice do I want to have, kind of dentistry? Do I want to do what? ZIP codes, location, location, location, support that rather than trying. really high-end cosmetic dentistry in a demographic that couldn't support it or go into a neighborhood and wanna do bread and butter dentistry in a neighborhood that didn't understand that's not what they wanted.So, you know, get the lending down, figure out what kind of practice you want to build from a vision standpoint. Then build your kind of your core team. and, and build out your, your business plan to deliver just like 10 steps. I love, but just a couple Michael: there. . . So you said get the lending down. Let's, let's jump into it with you, right?Sure. How did you get the lending down and then how did you figure out what kind of practice you wanted? David: Man, great question. So here's, here's the first thing. I got the lending down the wrong. , so don't do what I did. Mm-hmm. , you know, I love to teach from the mistakes I made. most of you who are young dentists are being told by maybe parents or faculty or maybe even folks that you see online that you should be like, knocking off your debt, knocking off your debt, knocking off your debt.Not true. Absolutely. 100% false. You should be going income-based repayment, making your minimum payment possible. Dashing cash. and then the moment you've either acquired your practice or if you start up, started up a practice, then crush your debt. I did it backwards. I, I went to a lender with zero debt.I owned a home with also zero debt and I was a bad lender cuz banks don't want to take away your home or your dental practice if something goes sideways. They wanna look at an account and say, Hey, here's 150, $200,000. And if, God forbid, you're the half of a. , we've got a way to make ourselves whole again, don't do it the way I did it.bank Cash, that's the first lesson. Michael: Okay. So was it hard for you to get a loan cuz of that, or who'd you go with? Yeah. Who'd you end up having to David: go with? So I went with Bank of America, I did. Three of my, my loans through them over the years. They're, they're, they're awesome. They've been great. They have a dental division.They're the largest dental lender out there for a reason. and there's some lessons there too. Part of it is rate, but it's not all about rate. But I went with them and yeah, my first loan was, was tough. I had to have a co-signer, like, oh, think about all that, man. I was 27, I had zero debt. I was firing on all cylinders, and I needed someone to co-sign my.because I did it wrong. So don't do Michael: it wrong, . Okay. So like depth is good in this situation, right? Like you want to have that, cash in the bank. David: So yeah. Cash flow is king. Mm-hmm. . And if you have, ballparks say 50 to 80 grand and a bank. and you show a bank that you can, save money, not light it on fire, cuz you're all excited, you finally get a paycheck. They're not actually gonna take a dime of your money. They just need to see that you're capable of saving money. And then there's other things they need to see too. But I didn't have that right. Even though I thought I did all these things right. What they saw was like a zero net balance. And that wasn't, that wasn't good for me as a young dentist who wanted to be an.Okay, Michael: so then you got the lending down. Yeah. What are the, here's, here's the process where you're like, okay, I'm just gonna get an acquire this practice right here, or how'd you figure out Yeah. The steps for that, like the practice that you David: wanted? Yeah. So I knew for me, I wanted to do complete care. I wanted to do, I wanted patients who wanted like to invest in the.and you, you guys know the dentistry that's out there. It's, you know, call it full mouth rehab, total health, whatever you wanna label it as. But they weren't, I didn't want patients who came in on an emergency only. I didn't want patients I had to fight. So whether we like that or not, that requires a dental iq.Doesn't mean you have to be smart or, in, in life in general, but you have to have a high dental iq. You have to, you have to inherently value that kind of dentist. Or it's an uphill battle to build, 2,500, 3000 patients who get to that value. That's something we can build over time. But if you're gonna buy a practice, you wanna buy in an area where people sort of instinctively get that.So we targeted zip codes and said, Hey, they had to have a certain household income, their family structure had to look a certain. , we wanted a family structure, not 10 kids, but maybe one or two kids. Mm-hmm. and people who, who lived in, in certain areas and he shopped in certain places and they, they liked and bought certain goods and services cuz we knew if they valued those things, they would value the dentistry we wanted.So that narrowed it down for me, like three zip codes in, in Western New York, which is where I want it to be. So do that wherever it is you want to. And, narrow your search. And then from there, you know, there's some really good companies out there that can tell you should you be in a strip mall? Should you be in a standalone?Should you be, a, at a complex that houses 10, 20, 30 businesses And you can study all that stuff and put yourself in an optimum position. Michael: Gotcha. Did you go with any of those companies? Those really, really good. . David: at the time a lot of them didn't exist. So who I did go with and who I still rely on to this day is I called my friends at Care Credit and said, Hey, you guys know, don't just know dentistry, you know, like healthcare.Mm-hmm. . So tell me in these zip codes what neighborhood I should be in. Am I in a corner? Um, what kind of building I should be in? And they had all that data, which was super. Michael: Gotcha. Okay. So you figured out like the, the patient base that you wanted, right? Like the exact type of patients then you went from there.Yeah. When you've acquired these practices, cuz this has happened a lot in the past where numbers look inflated, right. whether it's production collection, new patients and they get in there and they're like, this is not at all what I thought it was gonna be. Yep. David: Did that. No, thankfully I had great people on my team who knew how to look at not just the top end number, but why those numbers got there.And they also knew who, how to dissect the practice based on the team that was present and say, Hey, this is the team you can count on moving forward. So these numbers should hold true or. , you know, this team member's been there 35 years, they're probably gonna retire. Or this team member, these team members only been there six months, so they're turning people over.So that's gonna be something you need to consider on building a new team. So they dissected the numbers themselves, they dissected the processes. Um, we looked at existing team and culture. We looked at insurances. Participated versus accepted versus network. We looked at all those factors and then we looked at goodwill.So if you're buying something, if you're thinking about buying a practice, ultimately that's what you're buying. You're buying me the seller anointing, you the buyer, as the greatest dentist on the planet and the person I've been searching for my entire career. And when you have all those things put together, you will not lose.more than 10% of the patient base, and you should lose less than 5%. And anyone who tells you you're gonna expect to lose 20 or 30, they don't know how to do what they should know how to do. Don't listen to that advice. Michael: Gotcha. Okay. That's really, really good advice. So then, mm-hmm. , you built three acquisitions.So what was the, why not do a fourth one? Why'd you do a startup instead? David: prove, I could prove I could take a startup to a million dollars in under 18 months, so that, that was. . Michael: Oh man. So break that process down to us, like how did that happen? David: Yeah. So, okay, so similar process. Go get a lender, get your pre-approval.interesting enough. , your easiest lend is your first one, friends. So do that one, right? Every time you go back to a bank, yes, you, you have history, but you need to have really strong history. So in my sense, it worked out really great cause I had strong history, but in general, your first lend is easiest.So start a practice. We looked at the same thing. What kind of dentistry do we want to. , what zip code codes will support that kind of dentistry? what kind of marketing plan are we gonna need? Because now they're not butts and seats from day one. We've gotta build butts and seats. And, and then how do we build the right lean team to open the doors with?And how do we build the right le um, have the right lean, build? . So we didn't build a space that was too big. and we're paying for things that we don't really need. There's, there's lots of myths out there. Like, oh, build it for like six ops. No, do not do that. build lean and mean. You can move, you can expand.worry about being locked in a space that's too small. That will be the best problem you'll ever have. so simple things that work and are repeatable Gotcha. Michael: Halene and mean. David: We did four ops. we plumbed all four, but we had only three outfitted. One as a main restorative op, one as a hygiene op, and one is sort of an overflow that you could use either way now.I'm gonna caveat this. So imagine that I'm in a community that knows me already, so I had an advantage over you. Somebody who's doing a startup and no one knows you. Mm-hmm. . If I'm doing a startup and no one knows you, do not. Don't plan on having a hygienist for like six to eight months. Like go in as dentist, have an assistant who can also answer phones.And then as soon as you can warrant adding somebody, add someone at the front desk. So you have front desk assistant dentist, and last, and not least add hygiene, but, I went and lean with, a trio. I'm gonna say most of you'll go and lean with the trio and, unplug hygiene. Michael: Hmm. Okay.That's really, really good. And then mm-hmm. , what was your marketing David: plan? marketing for us, we had an advantage. One of my really great friends owns an ad agency that deals with outside of dental industry, so n f l, like big time folks. Hmm. But they took us on, out of friendship and then we targeted procedures and demographics of people that we knew would mix.So we went urban with the. We knew we were gonna target essentially millennials as our patient. So what are procedures that we knew they wanted and what are factors we knew they wanted? So convenience was number one. Technology was gonna be number two, services like, know, Invisalign and things that people in a demographic whitening would want would be number three.And then we just built everything from that core sort of found. Michael: roughly monthly. How many new patients were you getting? 40. 40. Wow. Okay. So then today, where do you see it go wrong? Where do you see, like, where people are like, I'm trying to do all these Facebook. I don't know. You know what I mean? Like a bunch of stuff.Where do you see it go wrong? David: Oh, lots of places. So people don't, um, it goes wrong when you don't do your home. it goes wrong when you emotionally attach yourself to a location, and say, boy, I really want to be here, but you haven't studied to see, can that support you? One, are there enough patients per capita Two, are they the right patients for the style of practice you want to build?that's one piece. Another piece is, investing in, in lease space or ownership. I would tell you if you're doing a startup, Nine out of 10 times you should lease not own. you wanna lower your, cashflow out. Cuz again, this, this is a cashflow game too. So the faster you can get the positive net, the better.So most often that's leasing a space. Hire someone to negotiate for you. Uh, you would be shocked at the um, negotiation leverage you have when you get somebody in the game who understands how to beat a landlord. if you're thinking of doing a startup in the next year, the a n u, this could possibly be the best time to do a startup in the last 15 years.so Awesome. So, you know, side then size of space, don't overbuild. I think a lot of people overbuild and then I think a lot of people over dentally, tech out get foundational pieces of technology that really, really matter. outfit your primary room to do all the things you want it to do, and then everything else is kind of nice to have.If it fits in your budget, I would rather you spend way more money on your marketing, than outfit three rooms, Mac, daddy them. You can always come back and invest in, uh, more equipment. So I think those are the big ones. Okay. If it's me and what I'm seeing out there, Michael: is a good, like, rule of thumb when it comes to, cuz it, you know, you hear that a lot, like, invest as much as you can in your marketing.What's a good, like percentage wise when you're, when you're looking at David: that man, it, it's, it's, honestly, it's hard to say. I'm gonna say the average startup today is 700 grand. So if you said you're spend. Oh God, 10% of that, 15% of that on marketing. That's, that's, that's probably a healthy budget.I think it's easy for people to go, it's easy for people to underspend and then wonder, why am I only getting a couple patients? Cause there's, you know, you know, from what you do, there's like a critical mass number and you have to, you have to hit that threshold in order to cross over the other side. So I would say minimum 10, 15% of that load you.Michael: Okay. It's interesting. I feel like, do you think some people look at the unicorn who like, oh, I opened up where I wanted to, did what I wanted to, did all this. And then they're like, I throw money at you, like, tell me how to do it. You know what I mean? Kind of thing. Do you think that's kind of like, I guess like common instead of, all right, we should sit down and do our due diligence here and this is not gonna work out.David: Yeah, I think that's, um, unfortunately. , it's, uh, you know, social media. There's a blessing and a curse to it. The blessing is we meet people and we, we can learn some best practices. The curse, the downside to it is we're really like tiptoeing in somebody else's water and everybody's circumstances are different.So I think, yes, unfortunately probably eight out of 10 people look at the unicorn and say, well, I'm just gonna do it that way, and that way might not be the way at all there. There needs to be process. this should be a zero emotion and a 100% logic driven process for everybody who's gonna do it.Cause the feel good goes away the moment the bills start coming in and the revenue doesn't. Michael: Yeah. Yeah. Cuz I feel like I get, I hear that a lot, David, where it's like, oh man, I just needed my own place to do a startup. This is my own brand. Finally I can do what I want. You know what I mean? And there's a lot of emotion and I guess emotion kind of sells, but like, is that, is that wrong?David: I'm just gonna say that I, and I'm you, anyone who's watching me, like, I'm not an absolute guy. I'm like, life's gray in the middle. But if you're making your choice on emotion yes. That is in, in that situation, it's 100% not the right way to do it. There are instances where you're gonna wanna start up and then there are instances you're absolutely not gonna wanna start up.You're better off buying a practice. And then there are instances you might be better off staying an associate a little while longer to bank more cash and wait for the right opportunity to open up. it's e it's easy as a young dentist to think, man, I'm not moving fast enough cuz I'm watching all these people sprint.I think what, what we don't see is all the behind the scenes stuff. Like it's easy to take a snapshot of my life today and be like, wow, that looks really great. But I'm here to tell you, like for every good thing that's happened, there's been like a hundred bad things, . that's just not what we talk about on social media all the time.We don't talk about the work and the stress and the days. I would close the door and be like, you know what? I'm not paying myself today. I'm gonna pay my bills. I'm gonna pay my team, and then I'm gonna try to figure out how I'm going to. and like I had those times just like everybody else had those times.So, you know, if you're thinking about this process, like really sit back, get with the small, and I mean small, like three to five people, mentors, stops and start listening deeply to their lessons and not this wide swath of people. Cuz you're gonna get a hundred different answers from a hundred different people.Yeah. Michael: So then what would be. Where you're, somebody's telling you, let's just say like, all these people are. I, I think I've heard it somewhere where they're like, undercover mentor, right? Where you don't know that, David, you're my mentor, but I've been listening to your stuff, watching your po, you know what I mean?Kind of thing. So it's like, all right, I'm listening to David. And now what would you say to be like, Yeah, you do need a startup. You do need to do a startup. Yeah. What, what would be the, okay. , the David: okay for it is, the first thing I would do is I would look in an area and I would say, okay, where do I want to be?So here's where I want to be. Then I would say, what are the li where are the realistic opportunities in like those three zip codes? Can I acquire a practice in those three zip codes for a reason, like a fair value? yes. Or. yes. I'm here to tell you buy the practice, don't start one. unless you're looking at a group of dentists who've been there, who are already, really enjoying life.So if you went into where I, my first practice where I started and you talked to my partner, my former partner, mark and Laura, and, and you wanted to compete, you could do a startup in their neighborhood. because they're already getting 60 new patients a month like clockwork. Everything's good. They don't have to worry about it.So if you want to come in and do some marketing, like they're like, ah, come in my neighborhood and do some marketing. Now, if you wanted to do a startup in a neighborhood where there's six people who are just like you and everybody's hungry and everybody's trying to build, and maybe it's people that are, uh, two, three years ahead of you, so they have some systems in place, that is not the place to start up.You're gonna get buried. , no matter how good you think you are. Mm-hmm. . so I think always look at not just the patient demographics, but the dentist demographics. And if the dentist demographics are people who are on autopilot and you wanna do a startup, go for it. If they're really, really new and they're not doing a lot of things, well go for it.But boy, if they're in the middle and they're hungry and they do a lot of things right, that's not the place to do a startup. Don't do it. Michael: Okay. Any like specific place? Like are you thinking of like Frisco or California? Doesn't matter. Doesn't matter. Okay. Doesn't matter. David: Yeah, just any place where there's a population.Population of people. so it doesn't, I mean, Buffalo, New York, I can, if you wanted to be in Buffalo or some suburb, I could tell you do not go to East Amherst. , do not go to Orchard Park. You wanna be in Buffalo proper, you wanna be in Lancaster to Pew, you wanna be um, in Lockport. All those places are opportunity.But if you go to one of the three places where all the Beth dentists who are really hungry are, it's gonna be a tough haul uphill. Michael: Yeah. So then that's like the strategy. But when it comes to like, I guess cuz you said to ignore the emotion, right? To, so yeah. Let's ignore the part where it's like, oh, I just want to do my own startup.Yeah. When would it be okay then, or how do you know if it's like, I'm just being impatient, I need to find a better associate, uh, ship, or I need to find an acquisition. You know what I mean? Like when is it the okay to be, like, is it just when you're doing research and you're like, I feel like owning a business or, or how does that work?Yeah. David: I think when you are ready, like when you wake up in the morning, you think I'm ready to be a practice owner, then you should Go for it as a practice owner. But I think then you need to look at what's the best path for ownership for me. Mm-hmm. . and you should be patient enough to know that, like getting in the right relationship in life, like you might find Mr.Miss, him, her wonderful when you're not looking. So it might not be today, it might be three months, six months, or a year from today. So it own that. You wanna own, that's amazing. But don't take a bad opportunity in a rush if it takes you eight months, 10 months, a year to get exactly what you want. It's worth the weight.Michael: Gotcha. Okay. And then why is this the best time in past 15 years to do it? David: So there's gonna be this little thing called the recession hitting the world. not if it's when, and it's how intensely. The great news is dentistry, like it is pandemic proof, it's recession proof. We've already been through multiple recessions.Dentistry does really, really well. So here's the win. , you're going to be successful because you're still going to do dentistry, despite the economy. The wins are, you're gonna be able to negotiate with landlords much better because that's, uh, a business world that doesn't do well in recession. People stop paying rents.Mm-hmm. . So now you, you're a really good tenant, or if you wanna buy a piece of property, property values are gonna dip 10, 15, 20%. So you're gonna buy for less. Equipment. Now you're not gonna go to, any major equipment company and get like a 30% off deal, but you are gonna get a deal and you're gonna get a lot of perks.You're also gonna be able to get your equipment a whole lot faster. So maybe it took me eight, nine months to get my equipment and it takes you six, which gives you time. To get to your startup factor, like you've made the decision, you're doing it, you've done all your homework. Now your goal is to get the doors open as quickly as possible.Cuz then time is money. So, real estate's gonna be a better buy. Equipment's gonna be a better buy. Supplies will be a better buy. And you're gonna do the same level of dentistry you would've done, uh, economy booming or economy just doing okay. So you're in that buy low sell high kind of place and, and realistically, you know, just two years.you already have an asset that's probably worth, you know, 1.5 to two times x. And that's doesn't happen very often in that chart of a span kind. That's Michael: good. I like that. So then if we were one a little bit, your three acquisitions in one startup, you let that go when? David: life and timing. Seven months pre covid.Michael: Okay. So pre covid life and ti. , David: it was part of an eight year plan. so yeah, I'm a, I'm a planning nut, so I had an eight year plan, where I, I love doing dentistry. I continue to do dentistry, but what I knew is Ignite was gonna take me to a different kind of business. And, it allows me to reach and work with young dentist.all the time, which I love even more than doing dentistry full-time. And the other part for me, from like a life and a vision standpoint, it is, it gave me total mobility. So my wife and I wanted to live someplace where the sun shined every day. My dental practice was in a place where it's fine, like 20 days a year.So , you know, ignite allowed us to move and take our, like our next life. earlier than it would've otherwise had I stayed a dentist full-time. So our practice needs its leaders there full-time. I get to go back and do all the things I do clinically and um, tech-wise, I get to build content there, which is amazing.And then, um, I get to go, you know, be with my wife in Florida the rest of the time, which is, you know, that's our sort of perfect life design. Mm-hmm. , Michael: that's how you created it, right? Yeah. Towards the. Man. So you planned that out like that. Interesting. Okay, man. Mm-hmm. . So then I wanted to ask you, um, throughout your process of your acquisitions, also your, your startup and everything like that.Sure. And what you've been seeing lately, what have been some of the best companies to work with, and then some of the worst ones. David: So I'll caveat this with I'm different than many dentists where I believe that loyalty really. So I'm a Patterson guy. Mm-hmm. , and I've been for 29 years now.That doesn't mean if you went to work with Shine or Benko or somebody else, that that's bad. That's not bad. Um, but my relationship started with Patterson years and years ago. They've been amazing to me. We've worked together with every single thing I've ever done, and it's been a craziest success. So if you don't know who to go to, I highly recommend that.If you say, man, I work with Scheiner Benko and they're doing right by me. , stay with them, be super loyal to them. that's been, uh, I think a life premise. I do that with flights and hotels and everything, like loyalty pays big time. So I like Patterson. if I'm you guys and I'm talking like startups or first practice, one of my favorite people in dentistry, his name is Jonathan. I love Jonathan. He's, he's integrity through the roof. He's got a banker's background, but he literally has devoted his whole life to, your first practice, whether it's an acquisition or a startup. And I love, love, love that cuz he has no vested interest in which one you choose. It just needs to be the right one for you.That's like solid objective information. . he's tremendous. I'm a B of a guy. I also like provide, I think they're, they're also a very good lender. So I, I work with, uh, young docs on both of those lens all the time. I don't have no skin in the game. I just know that they both can deliver. sometimes one's better than the other just based on timing and, and offers they have. And sometimes it's just likability. Like, here's a couple good people. Pick who you wanna work with. Mm-hmm. , What spaces are you looking for Michael: in, I guess gimme like from the processes of your startup, right? Where you're like, okay, we built it, but now after like one, two years, three years after it's up and running because like, let's just say for example, there's a.So that, that leads to another question like, cuz you mentioned loyalty, right? When would it be okay to let that loyalty go? To be like, man, you screwed up way too many times. Like, these claims are, I can get 'em better done by somebody or I don't know. You know what I mean? yeah. And it's different now too, cuz of social media.Like, you see everybody's saying they're the best, they're the, you know, contact this person and all these things. So Sure. Kinda like in that area. David: Yeah, so that's, and that's a really good point. What I would recommend to all of you is you reassess every relationship you have every 90 days. So I'm not looking to make a move, but I am looking to make sure people are performing.And that's on part of, that's on them, on on, on the other side of the relationship. But part of that's on me too, as an. You know, as the quote, c e o of my company and as a leader, is to define my expectations to all the people we work with and show them what a win is for you. Tell them, and, you know, when we work together, these are the things that matter most to me.And then if you, every 90 days are circling up with them, they're either checking all those boxes or they're not. So for me, I, at 90 days, if somebody wasn't doing their job, I would say, Hey, remember when we promised? that these three or five things were really important, you were gonna do those things.They'll say yes. You'll say, okay, so help me understand how we missed. I don't know, two out of the five. What are we gonna do about it? How do we fix that in between now and the next time we get together? And then if they fix it and it stays fixed, amazing. If they don't, then you know that's, you've given your best to the relationship.They clearly look at it differently than you and. Then it's time to move on. Um, but I think like all relationships, when we communicate really, really well, here's what we need from you. And they say, here's what we need from you, and then we, we both work at delivering what we need. Then you'll find you'll have 10 year, 15 year, 20, 30 year relationships with people, and your life will go much more smoothly as a business owner in addition to costing you a lot less money.Michael: I like that. So today still, David, do you re reassess it every 90 days or after like 10 years? You're like, we got it. We got, we're, we're David: pretty cool. Mm-hmm. , we still do, we do it with every insurance. not with dental insurances, but like male practice, disability, life. Uh, we do it with our financial planners, in the office for the 401k and our profit sharing outside of the office.For what we do alone, I do it with my C P A, we do it with our attorneys. and um, you know, it's, it was really cool when I was with the practice all the time and, and Mark and I were just partners together. We did it together. We brought everybody in and we round tabled it. We're like, okay, you're all on our team.Cuz what's really interesting is sit down with the CPA and they're gonna give you, this advice, you know, over, you know, over in one cap. And then you sit down the financial planner and they might be in a totally different camp. No, no, no, no. That's a bad idea. Do this. But when we bring our cpay and our financial planner together, And it's not a, one versus the other.It's more the goal is to win. So share why you c p a see it this way. Financial planners share why you see it this way? It's so cool to see people interact and say, you know what? Wow, I never really looked at that way. I get why you want to do that. So what if we did a little bit of this and then we did a little bit of that, and then we assessed what works best and then we'll do more of what works and less of what doesn't work.Don't be afraid to take your external team and unite them in a room or a virtual room on a regular basis and have everybody talking to everybody. It's gonna make them feel really good because you're in this with them. It's not a transaction and you'll get really crazy better results when everybody communicates with everybody and people aren't butting heads all the time, you know, over turf.Michael: So you do that every like quarter or every 90 days. Mm-hmm. you, you get everybody together and. David: Yeah, that, and we, yeah. And I'll tell you pro-tip, when you're building out a space, do the same thing. We got our architect, our general contractor, Patterson as our distributor, who's gonna supply the equipment, all the subs, electric, plumbing, the whole nine yards.We got 'em all together at, at a table, handed out a little information sheet, said, this is who y'all are. This is all your. . So we are gonna build this place together. And when you feel like somebody's holding you up, then let that person know along with us and we can hold everybody accountable in this process.And our buildouts went much better that way than when we tried to do them not doing it that way. Michael: I like that man. So you let the, you let them know, Hey, if you hold us up, everybody else is accountable kind of thing. . David: Mm-hmm. . And you know, cuz you know, it's, it's, he said, she, she said, so if you're building a space out and, and you're, you're running behind, which happens too commonly in Buildouts.Mm-hmm. , someone's gonna say, oh man, I couldn't come in and do my job cuz so and so didn't do theirs. Well, once you put everybody in a room and you hold them accountable to each other, then they, I can't blame if I'm a plumber. I can't blame the electrician cuz boy, we, we all know each other now. So if you had a problem with the electrician plumber, it was your. So let that person know and let us know there was a problem. So we knew what to expect. Michael: Okay. I like that man. Okay. So we wanna reassess every relationship every 90 days, right? All together. Yeah, everybody. And then make sure we talk to everyone, let them know their roles, communicate and so forth. Okay.Interesting. So, David, I know you, you do a lot now, I dunno if you're more busier now than you were when you had all the acquisition. So real quick, what's your area of e. . David: I'm gonna say I'm a leadership and culture builder. That is, that is my, there are, there are things that I'm pretty darn good at, but that's what I'm pretty darn good at, that I really, really love and I'm a huge fan of.So I work with young folks all the time on how to build that in their practice. And sometimes it's a personal thing. Most of the time it's a practice thing. when you really get it, you realize it's all the same. Mm-hmm. . So yeah, that's how I personally help people. And outside of that, I'm gonna say my superpower is just connecting you for the right people.Big ocean out there. My job is just take the ocean, turn it into a pond, and then you as a, a young dock side, who in that pond you should play with. But at least we've weeded. , all the other fluff. Yeah, Michael: everything else is unnecessary. So then what can a dentist do today to improve their, their marketing or their business?David: First thing I would do is I would look at my internal systems. I'm a big fan of external marketing as well. I'm here to share with you if your internal systems aren't buttoned up. , um, you can reign in, you know, a hundred phone calls a day and you're not gonna convert mm-hmm. . So why spend the time, the energy and the dollars on that unless you have your internal systems buttoned up?So I would work on that. I would work on my, my diagnostic skills, my treatment planning skills, and especially my communication skills from first phone call to passing the baton from one team member to the. To treatment plan and case acceptance to follow up. And if you master that process that you do all day every day as a team, you, you can't help but grow at least 20% in less than six months.I mean, it's, it's hard not to grow that fast. Michael: Yeah. So then look at, if, if you were to give us like a couple bullet points, like besides phones, right? Because like obviously if phones aren't converting, then we. You know, marketing is just being always what's, what are some internal systems that you've seen where people continue to miss it after year, two, year three, year four, and, and you have to go in there again and be like, keep an eye on this system or create a system for this.What are some of those? Sure. David: I'm gonna say low hanging fruit. people don't have assistant to. Patients for referrals. that's an easy one. you know who your best patients are, you probably want more of them and not just more of like the random person. So having a system for asking for referrals is a big one.Having a system to, be up the case acceptance model from hygienist to dentist. Is another really, really easy one. So as a dentist, you should walk in a room and that patient should be primed. They should already have a, a firm grasp of everything you're gonna say. You and your hygienist should have a really nice system to communicate with each other before you walk in.And then adding to that system how you share what you share over a patient's shelter. There's tons of data to show that your patients listen more to what they overhear than what they. . Um, and then the third one is system for accountability. And that is everybody does what they promised to do and I've seen so many dental practices fall off the ledge cuz everybody gets excited about something and then three months later, six months later, three years later, they're doing it.Same darnt thing that they did in the beginning. So accountability is everything. Gotcha. Michael: Okay. Interesting. Now these next couple questions are just to get into the head of someone who. Ran practices and startups, right. Acquisitions. But right now, what would you like to see more from a practice owner? David: I would like to see more leadership.this is gonna be a hard truth for some of you, but people don't leave jobs. They leave you. So if your team is walking out the door, they're leaving you. And I know you think it's about a dollar an hour or two bucks an hour, it's. . It's a good thing that we point to in today's world, but since the dawn of time, strong leaders build strong teams and strong teams stay cuz they're a part of something bigger.Do you Michael: ever feel like somebody ever comes to you and like, David, I'm trying to lead this, and then you're, you look at them, you talk to them, they're trying, but you're just like, you're just not a leader man. Like you're not meant for this role. Has that ever. David: It, it happens a lot. And I, you know, I don't blame anyone when that happens because unless you have invested more time and energy in learning to be a leader, it's, you know, it's inherent in some people.Some people are natural born leaders, but most people learn leadership as a skillset, just like they learn everything else. So I think what happens is, whether it's social media or parents or you read a book, you, you think you're taking these great lessons and bringing them to the table. somebody's hearing a totally different message than what you are verbalizing or even better what you're showing them, right?Mm-hmm. , who you are is different than who you're speaking to them, so the connection is getting lost. So if you feel like this isn't going perfectly well, you know, spend some time to learn to be a leader. It's just like wrapping a tooth. You have to be taught. Michael: Anything you recommend? Like, cuz you mentioned that and I'm like, oh dang.I do that sometimes. Like I'll read a bucket and I'm like, we're doing this and then a year from now I'm like, what happened to that? We, we should have done that Right. Kind of thing. So what would you recommend where we go to get taught? David: Yeah. So first I'm gonna say read all the books. That's, that's always a good thing.Listen to all the podcasts, that's always a good thing. But look at that as like very 1 0 1 information. Mm-hmm. And then I'm gonna say, take a deep dive in leadership with somebody. So, Sandy Paru, great example. Like somebody who knows how to teach leadership. something I do a lot, I teach leadership a ton, um, to young d dentists.there's probably 10 people I could name that, you know, if, if you guys wanna follow up with me, I'll give you all 10. Like, I doesn't matter to me. There's, there's like so much work out there for all of us. It's not a thing. So I'm happy to share all the people that I think are really, really good.But find somebody. that you, you really trust what they say. Check on them, right? Check to see who else thinks they're really darn good at what they do, and then go all in and stop dabbling and stop listening to people in a Facebook group, including our Facebook group, right? Listen only to that person.That's how you're gonna succeed. Mixed messages. It's just noise and it's a diversion from us succeeding quickly. Michael: Yeah, a hundred percent, man. I agree. So then right now, What do you hate about dentistry or dislike ? David: the blessing and the curse of social media. I hate social media and, and I, and I share that with all of you telling you that I built Ignite TDS on social media, right?right? Mm-hmm. , we reach a million people a month. We built our entire company on social media, but I still, the problem is most of social media today is affirmation and it is not information. Mm-hmm. , it's people going to comm. and, um, it's not all groups, but certain groups who've got some significant popularity.listen, they're Dan Kennedy marketing trained. They're har, they're honing in on three pain points that they know you have. And if you just pay attention, there might be 20 posts a day, seven days a week. But over the course of six months, they all say three things. They all harp on the fact that student loan debt is.and shame on dental schools, they harp on insurance companies are awful. Shame on insurance companies for paying you less. there's a few others out there, but, um, I don't like that. I don't like people who, who position themselves to generate business out of fear. It works. I get it. But I, that's my biggest dislike in dentistry today.Michael: Ah, when you were mentioning that, I, I started thinking of because, you know, we're all part of a lot of Facebook groups. Interesting. Yeah. No, no. I, I agree a hundred percent. Like, so then what would you, I guess, what would you like to see change from that? Just completely stop that or, David: in, in a perfect world, like, yeah, I'd like people to just stop, but that's not gonna happen.So what, so what I would like, honestly, a realistic world is each of us. As a, uh, social media user go in with both eyes wide open, and even in those groups where there are things like that, that I dislike, there's really good information, so don't throw it all out. Just go in and realize when somebody says this, they're saying it for a reason.They're pushing you to an end. if that end game is your perfect end game, listen, if that is not your perfect end game and it's challenging your beliefs and where you wanna go and making you feel like um, you can't get there, then you need to minimize your exposure to it. Cause it repetition will get you and eventually wear you down and make you feel like you can't.And, and I'm here to tell you, dentistry is still today one of the greatest professions where everything is possible. So you want to go be a fee for service dentist. I can teach you how to do that and make a lot of money. You want to be a P P O dentist. Um, better people than me can teach you how to do that and make a lot of money.You wanna be a Medicaid dentist. Different people than me can teach you how to do that and make a lot of money. My job is to just help you in the lane if you're in my lane, and then get you to somebody who's in a different lane if you wanna be in a different lane. Michael: Yeah, man. And I like that man affirmation and that information.You're right, there's a lot of. , we used to be information overload. Now it's just opinion overload. Totally. Like everybody has an opinion for everything and states it as a fact. You know what I mean? Yeah. Everybody's David: an expert. Like, and that, that's what I mean. If, if I literally, if I owned one, and in fact even if I owned my four practices and I didn't study practice models and work in like 50 practices a year, times the last 25 years. my information would be purely opinion and would mean nothing to you. So when somebody says, do these 10 things, how many times have they done it? How many different ways have they done it? If it's under 20, stop listening. It's irrelevant. Michael: Yeah. If it's not applicable. Do you think it's more like, cuz like, oh, we're in the same boat.I have like that common ground, like we're both just started up kind of thing, right? Yeah. David: So they. Yeah, I, and, and there's value in that. So there's value in knowing that we're all in this together and that we're not alone. w Edwards Deming, who's probably the greatest economist America has ever seen, but certainly a top three, if you don't know him, study him.94% of our successes in our systems, I can't build a good system. One shot. I have to have multiple shots over time. I can't have

Dental Business Management with Kiersten Aucoin - Benco

Play Episode Listen Later Jan 25, 2023 42:53

In this episode, Jordon & Ben talk business with Kiersten Aucoin to help solve your day to day issues running a dental office.

dental dentistry business management aucoin dental business benco

Are Men Scared of Marriage (On Sleek FM)

Evening Flow

Play Episode Listen Later Nov 27, 2022 48:52

I was featured on The Men's Hangout on Sleek FM with GeePee and Benco. --- Send in a voice message: https://anchor.fm/theeveningflowshow/message Support this podcast: https://anchor.fm/theeveningflowshow/support

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Felipe from RTP customs improves with Benco

Powder Coater Podcast

Play Episode Listen Later Nov 1, 2022 11:53

Felipe from RTP customs improves with Benco

customs improves rtp benco

Why the Interview Is Key To Develop an Outstanding Business

Talent Wins

Play Episode Listen Later Oct 19, 2022 29:03

Chuck Cohen is the Managing Director of Benco Dental, the nation's third-largest dental distributor with customers across the US. Benco was founded in 1930 by Chuck's grandfather and now has 1,500 employees across all 50 states. They were recently recognized by Fortune magazine as one of the “Top 20 Best Places to Work in Healthcare.” Chuck is a results-oriented leader who enjoys developing and executing strategies and coaching others to grow. In this episode… Benco Dental is a highly successful company, achieving almost a billion dollars in sales this year and making it on the list of “Top 20 Best Places to Work in Healthcare.” How did it reach this level of success, and how can your business do the same? It starts with the interview. Using the Topgrading system, Chuck Cohen was able to level up his interview skills, hire candidates who exceeded expectations, and shape a cohesive and skilled team. Chuck says that Topgrading isn't just for high-level interviews and big companies — it's for every interview at any size company. In this episode of the Talent Wins podcast, Chris Mursau talks with Chuck Cohen, Managing Director of Benco Dental, about his hiring strategies and advice for other business leaders. Chuck shares his experience using the Topgrading system, why you should invest in hiring processes before you have talent issues, and tips for winning as a team. Resources Mentioned in this episode Chris Mursau on LinkedIn Topgrading on LinkedIn Topgrading Chuck Cohen on LinkedIn Benco Dental Topgrading (How To Hire, Coach and Keep A Players) by Brad and Geoff Smart Good to Great: Why Some Companies Make the Leap and Others Don't by Jim Collins Brad Smart on LinkedIn “Ep. 10: Kyle hires a super team” with Brad Smart on This is Small Business George Rable on LinkedIn

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Août | Elsa Prouteau | Pouvoir d'achat, rentrée des classes, Benco lance sa pâte à tartiner

Sans filtre ajouté

Play Episode Listen Later Aug 28, 2022 42:55

Chaque mois, vous aurez la possibilité de décrypter l'actu avec moi, et je vous invite d'ailleurs à m'envoyer un message si cela vous intéresse!

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Historias que contar con Rosita Beracha Zaidman

Historias que contar

Play Episode Listen Later Jul 10, 2022 154:20

Rosita Beracha Zaidman, hija de Clara Zaidman , originaria de Novoselitsa, Bessarabia. Clara emigra a Venezuela (Maracay) junto a su madre Victoria Fain y su hermano Max aproximadamente en 1932, su padre Nathan lo hizo años antes para juntar dinero y poder luego traer a su familia. Su padre, Saltiel Beracha Coten, hijo de Rachamin Beraha y Vida Cohen nació en Skopje, ex-Yugoslavia, hoy República de Macedonia, en 1917, los padres de este y su hermana fallecen en Treblinka el 12 de abril de 1943, Saltiel y su hermano Benco sobreviven en circunstancias milagrosas llegando a Venezuela en 1948. Años después al enterarse que su primo Moshe Cohen sobrevivió la guerra y estaba en Israel, lo traen a Venezuela junto a su esposa, Julia Cohen. Los hermanos Beracha fueron muy unidos y trabajaron desde sus inicios en la industria del cartón. Con dedicación al trabajo y honradez dieron grandes beneficios a la comunidad venezolana. Rosita es la del medio de tres hermanos, Roberto y Sonia. Estudió la primaria en el Colegio Bambi Cultura Tarbut y luego el bachillerato en el Colegio comunitario Moral Y Luces, promoción 1971- Rabino Pynchas Brener. Al culminar el bachillerato estudió un año en Suiza, en Prealpina Institute de Jeunes Filles, posteriormente inició sus estudios en Idiomas Modernos en la Universidad Metropolitana, en paralelo contrajo nupcias con Carlos Brender y tuvieron su primer hijo, Eduardo, al culminar sus estudios nació su segundo hijo, Jonathan. Los niños estudiaron en el preescolar Eduplin y luego en Hebraica, donde comenzó a dar clases de inglés, en esas fechas tuvo su tercer hijo Andrés y es cuando decide entonces tomar clases de Traducción Legal en el Centro de traducción e interpretación del Núcleo de Estudios Lingüísticos y Sociales, se recibió entonces como Intérprete Público, y posteriormente, a raíz de una traducción muy complicada sobre una herencia de una señora que falleció sin dejar hijos, hace la carrera de Derecho, graduándose en 1996 de la Universidad Santa María. Rosita en 2014 patrocinó la publicación del libro: “Testigos Silenciosos” Historia de objetos de la colección de Yad Vashem. #historiasquecontar --- Support this podcast: https://anchor.fm/tamara-kassab/support

israel legal venezuela centro historias derecho int macedonia contar sociales yugoslavia colegio suiza estudi traducci skopje yad vashem treblinka hebraica universidad metropolitana saltiel benco moshe cohen bessarabia julia cohen

Modernizing Financial Systems with Ben Murray, Founder of The SaaS CFO, and Karen Friar, CFO at Benco Dental

Leaders of Modern Finance

Play Episode Listen Later May 10, 2022 34:49

On this episode of the Leaders of Modern Finance podcast, host Ben Murray, Founder of The SaaS CFO, welcomes Karen Friar, CFO at Benco Dental. Karen started at Benco as an intern in the finance department. Over the better part of two decades, she worked her way up from being a staff accountant all the way to her current role as CFO. Through that journey, Karen has been able to see the transformation that Benco has gone through as it has evolved to keep up with changing times, and Karen has been able to be a part of that evolution as well. While many might view modernization as a simple update to an organization's tech stack or the adoption of new financial standards, Karen sees it as a more all-encompassing philosophy. To her, modernization means flexibility in company culture, hiring practices, work environment, and even the implementation of new KPIs. Society changes almost as rapidly as technology and keeping financial systems current means paying attention to the needs of the people running those systems. Financial success requires a holistic understanding of not only the systems and technologies in place but also the human capital needed to make those assets work most effectively. Karen Friar Benco Dental Benco Dental - LinkedIn Ben Murray The SaaS CFO The Saas CFO - LinkedIn This episode is brought to you by Stampli. The Most Powerful Way to Process & Pay Invoices. Stampli is the only Accounts Payable Automation software that centers communications on top of the invoice so that accounts payable collaborates better with approvers, vendors, and anyone involved with purchases to quickly resolve issues and questions, resulting in 5x faster approvals. Contact us to see why users love using Stampli and schedule a demo at Stampli.com.

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Dễ hiểu nhất về hành động giá - Nick Benco

Sách Nói Tài Chính | AudioBook Finance

Play Episode Listen Later Feb 27, 2022 63:24

Suư tầm

benco

S3E2: Women in Ministry (With Dr. James Bradford and Sophia Benco)

Sorry Not Sorry

Play Episode Listen Later Feb 9, 2022 29:45

In this episode, Dom Garcia sits down with Dr. James Bradford, Lead Pastor of Central Assembly in Springfield, Missouri and Sophia Benco, Women's Residence Director at the University of Valley Forge to discuss the topic of Women in Ministry. We are so excited to continue to be a resource for our students and colleagues at the University of Valley Forge. Please check out the Jim Bradford Leadership Podcast for more great content and insightful conversations: https://jimbradford.org https://podcasts.apple.com/us/podcast/the-jim-bradford-podcast/id1521674407 https://www.youtube.com/watch?v=puuaVndOCm0 If you have an idea for a potential topic or any questions feel free to email us at podcastsorrynotsorry@gmail.com.

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S2E5 Strapless N95: Must haves for the Infection Control Coordinator

Level Up Infection Prevention

Play Episode Listen Later Jan 6, 2022 35:16

The N95 mask is a safety standard in healthcare and vitally important to protecting healthcare workers and patients. Luckily, with the help of bringing an innovative mask technology to the healthcare market, the strapless N-95 mask was born. In this episode, we have invited Scott Chasin and Dr. Lisa Kane. Today, they share the benefits and importance of using a strapless N-95. Strapless N-95 Mask [01:32] Many people even say that the Strapless N-95 mask is more comfortable than a regular mask. If your mask isn't sealed around the sides, you're not protecting yourself. You should be protecting the patient a little bit better, and you get that in N-95 protection. Healthcare workers want to wear an N95 but don't because of how uncomfortable they are. The Strapless N95 makes this a choice that no longer need be made! [05:44] Dr. Kane was a pioneer in promoting the Strapless N-95 face mask since she has sensitive skin, and she noticed that she broke out when she used the surgical mask. When she found the strapless mask, “it's been a total game-changer for everyone, especially in the medical field.” Features of Strapless N-95 Mask [08:45] A great gentleman invented the mask by the name of John Schwind. The mask has a perimeter of medical-grade acrylic adhesive, and there's about a one-inch perimeter border of the acrylic adhesive tape. It comes in three sizes-small, large and extra-large, and it's a medical-grade hypoallergenic adhesive. The mask itself has three layers to the N-95 protection. There's an outer layer that provides strength and stability. There is a filter layer, the middle layer, which has a tight pore size distribution and electrostatic charge. And the innermost layer, which is intended to support the filtration layer and provide comfort to the wearer. The mask's benefits are that, unlike with current masks where you can still get little openings depending on your movements in certain spots, with this mask, people can pass a FIT test with that perimeter border of adhesive, no matter the shape of your face. [12:43] The IFU states the mask is disposable, however the mask can be reapplied multiple times, if desired. The breathability is good in that you're able to breathe very easily. People can hear you speak through the mask; you don't have that muffled sound, the mask is cool, you don't sweat. Some people are allergic to adhesive, even band-aids, they can be the rare ones that have a mild reaction, and we'll get a report of somebody who does have that kind of issue that can't wear the mask. [14:50] The Strapless N95 comes in small, large, and extra-large, and large is by far the most popular size. If you have a full beard, you really shouldn't have anything between the mask seal and your skin. Other than that, you're going small or extra-large. Distribution [17:27] On their website, straplessn95.com, you may order different sizes of strapless N-95, and you can also buy the mask directly off the website. Benco does carry their mask as well. Use Coupon Code LevelUp35 for a 35% discount on all orders (excluding sample orders). Clinical Tips using the mask [19:08] You may visit their website, and the most important page is Video: N- 95 Application. It's a different video from people conducting a FIT test, but the application video is super important to watch. But interestingly enough, even people who watch the video may make mistakes even after watching the video, and there are about four mistakes that people generally make. Those are listed on the page. The video talks about practicing in a mirror for the first few times, and you want to be sure to get your fingertips in the crease of the nose before drawing that horizontal line across under your eyes. Recommendations [26:49] When you're taking it off, what I would do is take your gloves off, wash your hands, then take it off your face, then wash your hands. Ideally, one per patient, but for some people, what they're doing is they're wearing it all morning and then taking it off when they have lunch and throwing it out. I'm not excited about the idea of taking it and folding it up and putting it in your pocket and saving it for later. Learn more about Scott and Dr. Kane on: Website: https://straplessn95.com/ Use Coupon Code LevelUp35 for a 35% discount on all orders (excluding sample orders). LinkedIn: https://www.linkedin.com/in/scott-chasin-64893a68 Facebook: https://www.facebook.com/straplessn95mask/ Instagram: https://www.instagram.com/straplessn95mask/

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On the Front Lines of Benco's Digital Transformation Story

The Wholesale Change Show

Play Episode Listen Later Oct 11, 2021 49:26

Chuck Cohen, the Managing Director of Benco, the nation's largest independent dental product distributor, believes that top notch IT and analytics are essential to create competitive advantage in this decade and beyond. Together with his team, he's putting his money where his mouth is by changing every foundational IT system in the company. The result of this transformation will be a better online and offline customer and employee experience, as well as better efficiencies and effectiveness for Benco. Tune in to hear from this visionary leader about how they came to the decision and how the journey is going.

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Episode 40: Feel the BURN? End It With Benco's Eco-Friendly Stripper B17e

Powder Coater Podcast

Play Episode Listen Later Sep 1, 2021 45:52

Episode 40: Feel the burn? End It With Benco's Eco-Friendly Stripper B17e Hey, do you feel the burn? No, it's not a political rally for Burney Sanders... it's a mindful protest coming from inside your body asking you to switch from methylene chloride to something kinder on you & your employees! We take a deep dive into how eco-friendly strippers work----more---- from Miss B17e herself Valeri Lennon! She's bringing you new updates on their company & introduces you to the next big thing pain-free stripping. She's got me convinced this is our next move. How about you? Get ready to level up your powder coater game! Featured Guest Links Exclusive Show Offer - Get 10% off Benco B17 Products https://bit.ly/Benco10 Let's keep this relationship going...Get Show Downloads with Vault Access Starting as low as $1 per month. Support the show & get featured content. MPW swag, shoutouts & more. Become a patron https://patron.podbean.com/rosskote Feature your product or service! Become an affiliate. Reach the powder coating community direct. https://mauipowderworks.com/rosskote-podcast-sponsors/ Got a question about your powder coating biz? Grab an hour with us! https://mauipowderworks.com/shop/powder-coater-consult/ Add your job shop to the Powder Coating Near Me directory https://www.powdercoatingnearme.com/add-listing/ https://www.powdercoatingnearme.com/tips-for-managing-your-listing/ Find us. Apple | Google | Spotify | iHeartRadio | Pandora | Stitcher | Podbean Podcast Addict |PlayerFM | Deezer | Listen Notes | Soundcloud | YouTube

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Chuck Cohen of Benco Dental

Chairside Live Dental Insights

Play Episode Listen Later Aug 10, 2021 45:28

As managing director of Benco Dental, Chuck Cohen is in a position to understand and meet the needs of dentists more than just about anyone. His enthusiasm and passion for all things dentistry is contagious and invigorating. In this episode, Chuck shares his thoughts on why we are in a golden age of dentistry, the difference between success and failure for the dental practice, the effect of Amazon on dental distributors and what we can all do to keep dentistry growing. He also shares his thoughts on what changes are here to stay post-COVID and trends to keep an eye on that will affect the future of dentistry.

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EP 25: We Need More Haunted Dental Offices

Chew on This - A Dental Podcast

Play Episode Listen Later Jul 21, 2021 41:01

What do you do with an abandoned dental office nowadays? The answer may surprise you! Benco's State of Dentistry report was released and we dive into some of their findings. We see lots of growth ahead for dentistry and so do the answers. That's not a spoiler though so you should still listen to the podcast! Quotes “The only ghost you will find here is the ghost of hospitality.” “Our consulting colleagues are needed now more than ever.” Dealing with reps: “offices realized where they were on their pecking order, and it was not cool.” On good sterilization techniques: “Dentistry missed an opportunity to say ‘you know we have been doing this since the AIDS epidemic.” “⅓ of the practices reported that their dental lab shut down during the pandemic.” “The patients don't know what quality of care means” “We will be at Hinman presenting our Trends course.” Resources from the show: Former dental office to become apartments – Santa Cruz Sentinel State of Dentistry report State of Dentistry webinar Also! We wrote an Ebook that is completely free for you. 50+ pages of knowledge, checklists and job descriptions. Enjoy! Click here for the Prepare Protect Prosper eBook Links **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** Connect with Kevin on his IG page and at IgniteDDS.com Connect with Teresa on her IG page and on Facebook

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Howard Speaks: Doc, I practiced through the 2008 bankruptcy of Lehman Brothers

Play Episode Listen Later Jul 9, 2021 2:28

Doc, I practiced through the 2008 bankruptcy of Lehman Brothers. I met the financial crisis that led to the Great Recession when investors withdrew a record $196 billion from their money market accounts. 2020, you're no 2008. I've been contacting my friends at Henry Schein and Benco. In 2020 Benco closed fewer accounts due to collections/payment issues than in either 2018 or 2019, in fact in 2020, the number of accounts closed due at Benco according to my buddy Chuck Cohen, the managing director at Benco Dental and the only man in dentistry smart enough to be published in the Harvard Business Review, said their practice retirement sale closure declined more than 20% vs. 2018 or 2019. Halfway through 2021, the numbers indicate that the trends from 2020 are holding steady. Why? The federal programs to support dentists, most notably the PPP - Paycheck Protection Program worked, Benco had fewer collections issues in 2020 vs two prior years. Fears of the pandemic leading to either an exodus of doctors from the profession due to health financial fears or an overall consolidation wave due to DSO acquisitions are overblown, in fact, fewer dentists closed due to retirement/sale/closure than in the two prior years, probably due to a combination of a slowdown in practice acquisitions by larger players during and directly after the shutdown and dentists deciding to remain in practice post-pandemic, possibly because their net worth declined during/after the pandemic.

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Episode 183: The 2021 Benco List with Obsequious Boy

JT : le Journal du Télétravail

Play Episode Listen Later Jul 1, 2021 89:39

We finally decided to do the Benco List. That's all you need to know. Stay fresh. Long live Frank, John & Gordon.

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Ep 41: Karen Friar, CFO, Benco Dental: Understanding Your Team & Virtual Motivation

Speaking to Influence

Play Episode Listen Later Jan 17, 2021 31:50

On this episode of Speaking to Influence, Karen Friar shares how her team managed the transition to a virtual workplace and how she has fostered motivation and engagement while navigating the uncertainties of the pandemic. Listen in as Laura and Karen discuss how to humanize your virtual meetings, understanding what's important to your audience, and how gratitude improves communication. Karen Friar is the Chief Financial Officer of Benco dental, a third-generation family-owned nationwide distributor of dental supplies, equipment and consulting and equipment services. You can connect with Karen in the company website: https://www.benco.com/ To learn more about Dr. Laura Sicola and how mastering influence can impact your success go to https://www.speakingtoinfluence.com/quickstart and download the quick start guide for mastering the three C's of influence. You can connect with Laura in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/vocal-impact-productions/ YouTube: https://www.youtube.com/channel/UCWri2F_hhGQpMcD97DctJwA Facebook: Vocal Impact Productions Twitter: @Laura Sicola Twitch: https://www.twitch.tv/vocalimpactproductions Instagram: @VocalImpactProductions See omnystudio.com/listener for privacy information.

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Comment lancer une nouvelle marque... en télétravail ?

Play Episode Listen Later Dec 18, 2020 11:00

Le groupe allemand Krüger (qui distribue en France Banania et Benco par exemple) avait décidé de lancer en France sa marque Maxi Nutrition... en juin 2020.Mais le confinement a modifié ses plans. Comment travailler sur un lancement un plein confinement ? Comment négocier à distance avec les acheteurs de la grande distribution ?Surtout, la période a obligé les équipes à revoir leurs plans et à privilégier la grande distribution par rapport aux autres circuits... leur permettant de toucher un nouveau public.Décryptage avec Antoine Bordron, directeur commercial de Maxi Nutrition en France.Vous pouvez consulter notre politique de confidentialité sur https://art19.com/privacy ainsi que la notice de confidentialité de la Californie sur https://art19.com/privacy#do-not-sell-my-info.

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Driving Dentistry Forward Podcast - Episode 4: Michelle Lee - Executive Director of OSAP

Driving Dentistry Forward Podcast

Play Episode Listen Later Nov 4, 2020 42:04

Benco's Managing Director, Rick Cohen interviews Michelle Lee, the Executive Director of OSAP and named one of Incisal Edge's 32 Most Influential People in Dentistry. Michelle has more than 30 years of experience in the dental and healthcare industries. Prior to OSAP, Lee worked at DDS Staffing Resources as president and CEO. She specialized in temporary and direct hire staffing in healthcare with divisions including dental and medical practices, healthcare reimbursement personnel, government contracts and advanced practice professionals.

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Episode 57 - Learning to Adjust to our new environment

The Raving Patients Podcast

Play Episode Listen Later Oct 9, 2020 53:31

On this Facebook Live series converted into a podcast, Len sits down with Kay Huff and Dona Schulz to discuss how to quickly shift your strategies in the age of COVID -19 for acquiring the right patients, delivering concise and profitable treatment, and refocusing on growth. Takeaways from this episode include: - The importance of your active patient number - Scheduling productively more treatment fewer appointments Kay Huff is the Director of Coaching for Benco Dental. She started in dentistry in the 1980's. Since then she has been lucky to support, and help hundreds of dental practices meet and exceed their goals. Dona Schulz, RDH, BS, MBA carries three decades of expanded dental practice experience, providing clinical coaching e dental technology to include CAD/CAM, digital dentistry and diode laser implementation. Dona elevates practices to create interoffice synergy, balance and growth while achieving clinical excellence. Dona is a Benco-certified technology trainer, former corporate national director of dental hygiene and adjunct clinical hygiene instructor. Dona is a 2009 recipient of the ADHA Hygiene Hero Award; the 2011 RDH Magazine and Sunstar Americas Award of Distinction recipient and the 2005 “Service to Community” recipient.

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“Il «Piccolo» di Trieste” di Silvio Benco

Pagina Tre

Play Episode Listen Later Sep 23, 2020 1:09

Nel 1881, nella Trieste sottoposta al dominio asburgico, Teodoro Mayer, un giovane di 20 anni, senza un soldo, concepisce il progetto di un giornale che rinsaldi nei suoi concittadini la consapevolezza di essere italiani, che sostenga la cultura italiana in tutte le sue manifestazioni. Senza mezzi, riesce a stampare solo un piccolo foglio, che chiama […]

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Episode 143: WI Are Back

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Play Episode Listen Later Sep 3, 2020 68:50

WI took a week off... did anyone notice? After Josh catches us up with his happenings and car purchases, there wasn't much time left.... Listener mail! Someone that knew the former dean of UNLV and current Benco list member, shares how they REALLY feel about them.... "Influencer"...... Reddit!..... Can a dentist tell when a patient is a smoker? When does that cotton go from sexy to stinky? Stay fresh!

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“Musica e nostalgia” di Silvio Benco

Pagina Tre

Play Episode Listen Later Sep 2, 2020 1:27

Nella sua fase di apprendistato culturale e professionale presso il giornale «L’indipendente» Silvio Benco ebbe contatto con varie personalità tra le quali il critico musicale Gian Giacomo Manzutto, e certamente la possibilità di giovarsi di questa esperienza fu importante nella formazione di Benco. Negli anni 1893-1894 prese forma – e breve vita – la rivista, […]

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“Musica e nostalgia” di Silvio Benco

Liber Liber

Play Episode Listen Later Sep 1, 2020 1:27

Conferenza nella quale l'autore tratta delle varie forme di sensibilità artistiche e non, per incentrarsi poi sul “mare nostalgico” nel quale trova sbocco lo spirito suscitato tra “tensioni e torsioni” dalla musica wagneriana.

Episode 136: The 2020 Benco Incisal Edge Magazine Most Influential Dentists List

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Play Episode Listen Later Jul 9, 2020 86:36

Its the best time of year….the Benco Incisal Edge Magazine Most Influential Dentists list time. Listen on as Josh and Lance bitch about not being on the list..AGAIN. How far down are Gordo, Frank and Kois? Listen to find out! How would you fill out our character reference for Lance? Did you know he and Josh met at a Felching Conference? Stay fresh, FELCHERS!!!

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“Trieste” di Silvio Benco

Pagina Tre

Play Episode Listen Later Jun 25, 2020 1:53

Pubblicato dall’editore Maylander nel 1910, questo testo non può non essere visto che nel quadro dei fermenti irredentisti che animavano la vita della città in quegli anni. L’approccio di Benco è squisitamente culturale e infatti il testo, ricco di illustrazioni e di immagini di una Trieste che oggi si fatica a ritrovare, può sembrare a […]

Episode 26 - Dentistry In The New Normal

The Raving Patients Podcast

Play Episode Listen Later Jun 19, 2020 52:41

This episode continues the series of Facebook lives converted into Podcast Episodes during the COVID-19 Pandemic. In this episode, Dr. Len Tau sits down with Chuck Cohen to discuss how to communicate with patients on safety and strategies to reopening your practice. Charles Cohen is managing director and third-generation owner of Benco Dental Company, the nation's largest independently owned dental distributor. Founded in 1930 by Benjamin Cohen, Benco serves over 25,000 dental offices and dental laboratories across the United States. The company is based in Northeastern Pennsylvania with locations in 40 states. A graduate of the University of Pennsylvania, Charles joined Benco as a territory representative in 1989. After taking on management roles in the company's sales and marketing department, he assumed a senior leadership role in 1997.

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Episode 24- UVC Cleaning Systems Disinfection due to Covid 19

The Raving Patients Podcast

Play Episode Listen Later Jun 12, 2020 78:10

This episode continues the series of Facebook lives converted into Podcast Episodes during the COVID-19 Pandemic. In this episode, Dr. Len Tau sits down with Jim Gaitan to discuss UV-C technology in the dental practice. During the live which also features guest appearances by Dr. Stephen Miller and Robert Gilling, Co-Founder of UVC-Cleaning Systems here are some of the topics discussed..... 1) UV-C technology background and why dental? 2) How UV-C can address the CDC guidelines for healthcare disinfection 3) Suggested uses of UV-C in the dental practice including cleaning PPE 4) Marketing benefits of using UV-C to take practice disinfection a step further than what is required Jim Gaitan is a 30 year dental industry veteran having served in various sales leadership and consulting capacities. He has worked with all three (3) of the national dental distributors (Schein, Patterson, and Benco) to help these companies advance their excellence in the sale of dental technologies. Jim's major accomplishment in our industry was to help pioneer the use of digital radiography via his work with Schick Technologies. Jim serves as a dental consultant and an entrepreneur. In 2013, Jim co-founded "dentalfone", a web-app and website company focused on the mobile environment. He lectures on mobile technology trends and advises practices on how to best incorporate mobile strategies. Now, Jim has shifted his attention to helping this industry address the infection control protocols now facing us from COVID-19 and is bringing UV-C technology to our industry.

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Bashmore Show - Benco Relaxation CD

Freewheelin' Bashmore Show

Play Episode Listen Later May 30, 2020 0:44

This week's Bashmore Show is brought to you by The Benco Products relaxation CD

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33 Michelle Talks Infection Control and the PPE Supply Chain with Rick Cohen!

The Official OSAP Podcast

Play Episode Listen Later May 29, 2020 21:22

This week on The Official OSAP Podcast Michelle Lee is Joined by Rick Cohen, the Managing Director of Benco, the nation's largest privately held dental distributor! Benco is an OSAP Super Sponsor and we appreciate all of their support. Michelle and Rick talk about infection control, and the supply chain. Episode Highlights Manual Labor involved in face masks and disposable gowns Face masks and disposable gowns How and where PPE is made Reusable PPE Verifying PPE is certified Quotes “We compete tooth and nail, but at the end of the day this PPE crisis transcends that, the most important thing is that the dental professionals get the PPE they need" “It was eye opening to me, I learned so much” “I learned how so many products are made, I was surprised to learn how so many products involve manual labor” “There are some products that cannot be made any other way, I don't know of anyone making them with fully automated machines” “There is a 5x demand for PPE at least” “We are seeing prices 10x what we used to see” “Develop a relationship with your local uniform supplier” “They might be FDA registered, but they are not FDA registered for masks" Links Webinar: https://www.youtube.com/watch?v=AfwflTBEpnE&feature=youtu.be OSAP COVID-19 Resource Page: https://www.osap.org/page/COVID-19 OSAP's homepage: https://www.osap.org/ Michelle Lee's email: mlee@osap.org The Dental Podcast Network Channel One homepage: http://dentalpodcastnetworkchannelone.otcpn.libsynpro.com/

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1398 The PPE Worldwide Supply Chain: The Good, the Bad, and the Ugly with Rick Cohen, Managing Director, Benco Dental : Dentistry Uncensored with Howard Farran

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Play Episode Listen Later May 14, 2020 69:05

After three years as an IT consultant at Accenture, Rick Cohen joined Benco in 1994 to create Painless, the industry’s first windows-based e-commerce software. Since then, he’s taken on increasing responsibilities within Benco, focusing on Information Technology, Logistics, Clarion Financial, and our private brand. He is Co-Chair of the Benco Family Foundation, a trustee of WVIA public television and public radio, and a Director of the Dental Trade Alliance Foundation.

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“Creature” di Delia Benco

Liber Liber

Play Episode Listen Later May 7, 2020 1:24

Pubblicato nel 1926, con appassionata e illuminante prefazione del marito Silvio, è una raccolta di vicende e bozzetti spezzati con grazia, agilità e maestria nella dimensione della novella.

Episode 57 - Denise Sabol & Michelle Lee of OSAP - Organization for Safety, Asepsis and Prevention

The Dental Amigos

Play Episode Listen Later Dec 28, 2019 31:16

Live from the Benco booth at the GNYDM 2019, Rob and Paul chat with Denise Sabol and Michelle Lee of The Organization for Safety, Asepsis and Prevention about the importance of infection control education, the importance of leadership in training and fostering a culture of safety in a dental practice, strategies for integrating infection control training in a dental practice and how it comes into play in dental practice transitions. They also chat about strategies to integrate infection control training into a dental practice. The Organization for Safety, Asepsis and Prevention ("OSAP") is a dental association dedicated to infection control education. Michelle Lee is the Executive Director of OSAP and Denise V Sabol, RDH BS Med is the Managing Editor of OSAP's Infection Control in Practice publication. Listeners can learn more about OSAP by going to www.osap.org. Be sure to check out the Infection Control & Practice Newsletter, as well as The Official OSAP Podcast with Michelle Lee on The Dental Podcast Network's Channel One, which is available in all of the usual places. Listeners who want to reach out to Paul can do so at Paul@DentalNachos.com and those who want to reach out to Rob can do so Rob at Rob@RMontgomery-Law.com.

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Episode 56 - Craig Conrardy of OnPharma Onset Buffering System, Live from Benco at the GNYDM 2019

The Dental Amigos

Play Episode Listen Later Dec 28, 2019 25:26

Live from the Benco booth at the GNYDM 2019, Rob and Paul host Craig Conrardy of OnPharma Onset Buffering System and chat with him about how their injection buffering can improve patient experience, reduce chair time and improve office efficiency. Craig Conrardy is one of the original members of the OnPharma team that created and launched the Onset Buffering System and he currently service as OnPharma's National Sales & Marketing Director. Listeners who want to learn more about OnPharma can go to www.OnPharma.com and they can also call 877-336-6738. Listeners who want to reach out to Paul can do so at Paul@DentalNachos.com and those who want to reach out to Rob can do so Rob at Rob@RMontgomery-Law.com.

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Episode 81: The Benco List is BONKERS

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Play Episode Listen Later Jun 19, 2019 53:35

Well…time kind of got away from Josh and Lance this episode. While reviewing the Benco Dental Incisal Edge Magazine list of the Top 32 Most Influential People in Dentistry, Josh and Lance lost their minds. They spent 30 minutes hyperventilating about the insanity on the list. You really don’t want to miss it. Now, its not advice. But their advice they usually give isn’t really advice, so you really aren’t missing much. The guys get around to answering one listener question after the Benco Debacle…what happens when you work so hard you piss your pants. Well…as Billy Madison once said, “You ain’t cool…unless you piss your pants.” Enjoy it all you sexy sexy Interferences out there! FYI, the Suicide Prevention Lifeline is here: 1-800-273-8255

Dr. Erin Elliott on Dancing Dentists and Bus Tours (DHD46)

Play Episode Listen Later Oct 31, 2018 17:56

Dr. Erin Elliott joined the Dental Hacks for a lighthearted conversation at DS World 2018! Also sitting in on this impromptu Brain Trust is our friend Dr. Drew Byrnes. Erin explained how the 3D Dentists Bus Tour went as well as her meet up with Dr. Rich Constantine, aka: the Dancing Dentist! This one was a fun one! Erin's links: 3D Dentists Erin's website Komet has done it again! They've created the Cut, Finish and Polish kit for zirconia and lithium disilicate. You can cut it off, adjust it and polish it...all with one great kit! Go check it out at dentalhacks.com/cutfinishpolish and take advantage of an amazing Komet discount! Buy $300 worth of our favorite Komet products on the website and use the coupon code "HACKS100" and receive $100 off your order! Our friends at Itena have a nanocomposite that you NEED to try! It's called Reflectys. It's a universal composite that comes in compules or syringes, 16 shades and is satisfyingly radioopaque! Go find out more at dentalhacks.com/reflectys! You can buy Reflectys through the following dealers: DC Dental, Henry Schein, Benco, Dental Health Products and Pearson Dental. You can request a free sample by emailing Callie Schutt at callie.schutt@itena-na.com!

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Shane Simmons has some Google Maps Secret Sauce (DHD45)

Play Episode Listen Later Oct 29, 2018 18:17

Today's episode features Shane Simmons of Crimson Media Group. They are a company that helps dentists with marketing their practices. Shane is also the host of the "Nothing But the Tooth" podcast! In today's episode Shane shares with us three easy things that can help your practice show up in the coveted Google Maps three pack! I'm not going to lie to you...I went ahead and made one simple change on my Google My Business page today and it was effortless! Shane's links: Nothing but the Tooth podcast Crimson Media Group Bright Local Shane's email: ssimmons@crimsonmediagroup.com Komet has done it again! They've created the Cut, Finish and Polish kit for zirconia and lithium disilicate. You can cut it off, adjust it and polish it...all with one great kit! Go check it out at dentalhacks.com/cutfinishpolish and take advantage of an amazing Komet discount! Buy $300 worth of our favorite Komet products on the website and use the coupon code "HACKS100" and receive $100 off your order! Our friends at Itena have a nanocomposite that you NEED to try! It's called Reflectys. It's a universal composite that comes in compules or syringes, 16 shades and is satisfyingly radioopaque! Even better, it's an "A+ nanocomposite at a C+ price!" Go find out more at dentalhacks.com/reflectys! You can buy Reflectys through the following dealers: DC Dental, Henry Schein, Benco, Dental Health Products and Pearson Dental. You can request a free sample by emailing Callie Schutt at callie.schutt@itena-na.com!

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Dr. Drew Byrnes Thinks You Should Finance Your Patients (DHD44)

Play Episode Listen Later Oct 24, 2018 19:03

Dr. Drew Byrnes is back one more time! In today's episode Drew talks about his new "in house" financing software. Would you like to be able to offer more payment plans but not lose a large % to a third party? Drew's focus is on Fee for Service dentistry and he's found that offering his patients an easy payment plan attracts patients that are more likely to accept more comprehensive treatment plans! Drew's software administers the plan for you and helps you track everything you need to offer payment plans in house! Also worth noting...the first 100 offices to sign up receive a significant discount on the monthly fee! Drew's links: The Fee for Service Dentist podcast Dental Financing Direct Dental Membership Direct The Chicago Study Club (use coupon code "chicagohacks") Komet has done it again! They've created the Cut, Finish and Polish kit for zirconia and lithium disilicate. You can cut it off, adjust it and polish it...all with one great kit! Go check it out at dentalhacks.com/cutfinishpolish and take advantage of an amazing Komet discount! Buy $300 worth of our favorite Komet products on the website and use the coupon code "HACKS100" and receive $100 off your order! Our friends at Itena have a nanocomposite that you NEED to try! It's called Reflectys. It's a universal composite that comes in compules or syringes, 16 shades and is satisfyingly radioopaque! Go find out more at dentalhacks.com/reflectys! You can buy Reflectys through the following dealers: DC Dental, Henry Schein, Benco, Dental Health Products and Pearson Dental. You can request a free sample by emailing Callie Schutt at callie.schutt@itena-na.com!

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In Office Membership Plans with Dr. Drew Byrnes (DHD43)

Shared Practices | Your Dental Roadmap to Practice Ownership | Custom Made for the New Dentist

Play Episode Listen Later Oct 22, 2018 23:27

We're featuring an entire week of Dr. Drew Byrnes! Not only is Drew building a new office, he's got some other really cool projects he's working on! One of them is called "Dental Membership Direct." Drew's focus is on Fee for Service dentistry and he's found that offering his patients a membership plan attracts patients that aren't focused on using dental benefits! Drew's software administers the plan for you and helps you track everything you need to track in your membership plan! Drew's links: The Fee for Service Dentist podcast Dental Membership Direct The Chicago Study Club (use coupon code "chicagohacks") Our friends at Itena have a nanocomposite that you NEED to try! It's called Reflectsys. It's a universal composite that comes in compules or syringes, 16 shades and is satisfyingly radioopaque! Go find out more at dentalhacks.com/reflectsys! You can buy Reflectsys through the following dealers: DC Dental, Henry Schein, Benco, Dental Health Products and Pearson Dental. You can request a free sample by emailing Callie Schutt at callie.schutt@itena-na.com! Komet has done it again! They've created the Cut, Finish and Polish kit for zirconia and lithium disilicate. You can cut it off, adjust it and polish it...all with one great kit! Go check it out at dentalhacks.com/cutfinishpolish and take advantage of an amazing Komet discount! Buy $300 worth of our favorite Komet products on the website and use the coupon code "HACKS100" and receive $100 off your order!

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POF-4_Benco Transition Analyst Wayne Oplinger

Play Episode Listen Later Aug 10, 2018 57:26

Welcome to back to the Shared Practices Podcast! This week our guest is Wayne Oplinger. Wayne is a transitions analyst at Benco Dental. He helps buyers, sellers, and young associates either finding jobs or practices to purchase. During the interview George and Wayne talk about what buyers should be looking for in a practice to purchase. Wayne strives to dive deeper into asking key questions for both buyers and sellers during practice transitions. Thanks for listening to this week’s episode of the Shared Practices Podcast! Find out more about discount on pair Q-Optics loupes Email: SP16 to sales@q-optics.com To learn more about your 2-Day Reboot Training, and the other services Design Ergonomics offers, go to www.dental-reboot.com Enter promo-code “Shared Training” on the Contact page to receive a 20% discount on your first Reboot Training off for a limited time! Our Episode Resource Page where you can find all of the resources from our episodes - for free! Join our Facebook Group! Reach out to George - George@sharedpractices.com Wayne Oplinger is a transitions analyst for Benco Dental. He started with Benco Dental as a local Territory Representative in 2011, covering Westchester County NY, Southern CT and Northern NJ. After 3 years, he successfully built his territory sales in excess of $3 million dollars. After 4 years, Benco Dental asked Wayne to take on a new position, Practice Transitions Analyst. In this capacity, Wayne would be the single point of contact for Benco customers by developing customized transition solutions. Prior to joining Benco Dental, Wayne was a small business owner for over 15 years. In addition to being a transitions resource for dentists throughout the country, Wayne is well sought out speaker, speaking at major dental meetings, local study clubs, as well as dental schools.

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Innovation Leadership: Relentless, Aggressive Yet Practicaldirk beveridge

Innovate For The Future

Play Episode Listen Later May 28, 2018 38:43

Chuck Cohen, managing director of Benco Dental believes every business needs to reinvent itself every generation or so. Yet, he acknowledges that this is very difficult for many businesses especially family owned businesses. He reminds us that being comfortable is not a winning strategy. Innovation leadership according to Chuck and Julie Radzyminski, Benco s director […] The post Innovation Leadership: Relentless, Aggressive Yet Practicaldirk beveridge appeared first on Dirk Beveridge.

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How To Innovate When You re Being Disrupted To Become The Disrupter

Innovate For The Future

Play Episode Listen Later May 21, 2018 33:03

Several years ago a competitor of Benco Dental began to disrupt the market with their introduction of a digital dentistry solution. When the innovation first came to market the execution didn’t quite live up to the hype and promise of the vision. So, Benco ignored the innovation and pretended that it would go away. It […] The post How To Innovate When You re Being Disrupted To Become The Disrupter appeared first on Dirk Beveridge.

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964 Not All Diamonds Are the Same with Jolie Lieb : Dentistry Uncensored with Howard Farran

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Play Episode Listen Later Mar 11, 2018 62:56

Jolie Lieb is the 3rd generation in the dental equipment manufacturing business and grew up going to the factory and to dental shows and knowing innovative people in dentistry her whole life, especially having grown up in the Philadelphia area where there are several dental Schools. Her grandfather started Star Dental and her father, Nathaniel Lieb built Star into one of the early high-speed handpiece companies and perfected the electroplating process for diamond burs. Spring Diamonds were one of the first single-use diamonds. He later sold Star and started Spring Health Products with her brother, Alex Lieb, who is currently the President and also works on development. Spring Health Products is a family business, located in Norristown, PA, outside Philadelphia. Spring Health Products manufactures diamond dental burs, LED curing lights and Lab Rotary and sells with almost all the dealers in the US, including Schein, Patterson, Benco, Burkhart, Pearson, DHPI, Midwest, and Atlanta Dental. Jolie, started out working in a completely different career, first working at Christie’s the auction house then moving to London and going to graduate school in London at London School of Economics and working at the law firm Skadden Arps in capital markets. Even though Jolie did not work for Spring Health Products, she always kept her foot in the door. She always worked at the shows, especially the international ones. When Nathanial Lieb passed away, Jolie decided to join Spring Health. She continues to live between Philadelphia and Milan Italy and works in sales and marketing. www.springhealthproducts.com

790 Dental Practice KPIs with Wayne Oplinger and Kay Huff RDA of Benco Dental : Dentistry Uncensored with Howard Farran

Play Episode Listen Later Jul 29, 2017 89:15

Email Wayne at woplinger@benco.com with the Subject Line “Dentistry Uncensored” for a Free Practice Appraisal! Email Kay at khuff@benco.com with the Subject Line “Dentistry Uncensored” to get $800 off your Practice Assessment until September 30th 2017 - that’s $2,195 instead of $2,995! Wayne Oplinger - Transition Analyst at Benco Dental Wayne Oplinger, started with Benco Dental as a local Territory Representative 6 years ago, in 2011, covering Westchester County NY, Southern CT and Northern NJ. After 3 years, he successfully built his territory sales in excess of $3 million dollars. After 4 years, Benco Dental asked Wayne to take on a new position, Practice Transitions Analyst. In this capacity, Wayne would be the single point of contact for Benco customers, TRs and transition partners, by developing customized transition solutions for Benco Customers. Prior to joining Benco Dental, Wayne was a small business owner for over 15 years. Wayne can relate well to dentist owners because his small business, albeit not in dental, was very similar in production figures, overhead, and profits. In addition to being a transitions resource for Dentists throughout the country, Wayne is well sought out speaker, speaking at major dental meetings, local study clubs, as well as dental schools. Kay Huff RDA - Director of Dental Coaching at Benco Dental Kay Huff RDA began her career in dentistry as an assistant to an assistant” in 1981. With great determination, Kay gained knowledge and experience as she worked her way to the front office team. Kay defined herself as being a “true team player” in positions of Treatment Coordinator and Office Manager, always doing whatever it took each and every day to make a difference in her practice. It was over 30 years ago that Kay began helping teams as a Dental Practice Coach, and she proudly has been the driving force for hundreds of practices to reach and exceed their professional goals. Kay is passionate about her work and carries a strong background in dental business systems, team motivation, leadership, and practice profitability. Kay is a dynamic dental speaker who fills her programs with plenty of laughs and tangible practice management tools they can take directly back to their practice and apply immediately. She is a Certified Consultant in Employment Law Compliance with Bent Ericksen & Associates, as well as a board member of the Academy of Dental Management Consultants (ADMC), the Speaking Consulting Network (SCN) and a member of the American Association of Dental Office Managers (AADOM). Additionally, Kay received first place in the Spotlight on Speaking Competition at the 2016 Speaking Consulting Network conference in Santa Fe, New Mexico. www.Benco.com

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773 Dental IT Support with Reuben Kamp : Dentistry Uncensored with Howard Farran

A Tale of Two Hygienists Podcast

Play Episode Listen Later Jul 15, 2017 75:24

Reuben has been drawn to IT since he wired his first dental office network at age 12. An Ithaca, NY native, Reuben was a pre-dental major at the University of Chapel Hill, and worked while going to college in the Dental Residency Program. He graduated in 2009 with a Bachelors in Biology. After graduating, Reuben started working at Benco Dental as their lead tech for all of Upstate New York and began honing his skills on a variety of dental and medical software, hardware and customer service skills. Recognizing the need for enhanced, one-on-one customer service and support, Reuben founded Darkhorse Tech in March 2012. After leaving Benco in January of 2013, Reuben was able to focus on growing Darkhorse specifically in the dental field with an eye on HIPAA compliance. Now, Darkhorse Tech has 13 employees and clients in 10 states. Reuben currently lives in Ithaca, NY with his wife, Shannon, and 3 rescue dogs, Sydney, Pepper and Kobe. He enjoys cooking at home, brewing beer, and spending time outside during the summer months either hiking, biking, or boating. www.darkhorsetech.com

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70 Cherie Le Penske and Mouth-Mate!

Play Episode Listen Later Apr 21, 2017 33:01

Cherie Le Penske - CEO Armor Dental Mouth-Mate Mission – get patients to understand their biofilm better. Health starts in your mouth Ortho, OS, Perio Specialist etc Making the patient “goodie bag” useful and helpful Distributers- Henry Schein, Ace Surgical, Patterson and Benco http://www.armor-dental.com/ Visit the website to see the videos and testimonials https://youtu.be/eP4CIf9vk2I -- Patient using Mouth-Mate to protect implant area. https://youtu.be/xOPCntvxnaQ -- Patient with new braces uses Mouth-Mate to retract cheek and lip areas to improve hygiene and brushing habits. https://youtu.be/xOPCntvxnaQ --Bone Graft Testimonial https://youtu.be/xOPCntvxnaQ -- Wisdom Teeth Surgery and patient uses Mouth-Mate to protect surgical area. https://youtu.be/rTcz2_QNChg -- Mouth-Mate Improves post-procedure hygiene at home. This is a professional marketing video that is great. The others are real patientsJ! Please go to iTunes and rate and review us! Its important! More importantly, tell friends, tag us on facebook and spam your friends walls with our stuff, steal your friends phone and subscribe to our podcast for them!

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70 Cherie Le Penske and Mouth-Mate!

A Tale of Two Hygienists Podcast

Play Episode Listen Later Apr 21, 2017 33:01

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401 Master Dental Office Design with HanH Tran, James Jarvis, and William Huntzinger : Dentistry Uncensored with Howard Farran