Podcasts about netcall

Send us a textOn this insightful episode of The Plant Movement Podcast, we sit down with Mr. Bob, a pioneering entrepreneur who built his career selling workers' compensation insurance to the largest nurseries in Miami-Dade County. Discover how Bob identified a gap in the market and filled it with dedication, expertise, and an unwavering commitment to service.Bob shares his incredible journey from his early days working for a State Farm agent during his summers as a teenager to founding his own successful insurance company. He reveals how his passion for insurance began with his father's friendship with a State Farm agent and how a pivotal decision to join the Air Force Reserve shaped his career path.Tune in to learn how a chance meeting on the golf course introduced Bob to the nursery industry and set the stage for his workers' compensation success story. He reflects on key relationships, including working with industry leaders like Tony Costa, and how timing, opportunity, and networking propelled his business forward.Now in his next chapter after selling his insurance company, Bob continues to share his wisdom, emphasizing the importance of service, integrity, and strategic growth. This episode also touches on the evolution of insurance in the Green Industry, lessons learned from decades of experience, and advice for entrepreneurs looking to build their niche.Don't miss this episode filled with stories of growth, resilience, and community impact!TRMGEmail: bob@trmg.netCall: (305) 281-4151Web: https://www.trmg.netFollow IG: https://www.instagram.com/theplantmovementpodcast The Plant Movement Podcast Email: eddie@theplantmovementnetwork.com & willie@theplantmovementnetwork.comCall: (305) 216-5320 Web: https://www.theplantmovement.comFollow Us: IG: https://www.instagram.com/theplantmovementpodcast A's Ornamental NurseryWE GROW | WE SOURCE | WE DELIVERCall: (305) 216-5320Web: https://www.asornamental.comFollow Us: IG: https://www.instagram.com/asornamentalnurseryThe Nursery GrowersCall: 786-522-4942Email: info@thenurserygrowers.comIG: www.instagram.com/thenurserygrowersweb: www.thenurserygrowers.comPlant Logistics Co.(Delivering Landscape Plant Material Throughout the State of Florida)Call: (305) 912-3098Web: https://www.plantlogisticsco.comFollow Us: IG: https://www.instagram.com/plantlogisticsDirected and Produced by Eddie EVDNT Gonzalez Disclaimer: The contents of this podcast/youtube video are for informational and entertainment purposes only and do not constitute financial, accounting, or legal advice. I can't promise that the information shared on my posts is appropriate for you or anyone else. By listening to this podcast/youtube video, you agree to hold me harmless from any ramifications, financial or otherwise, that occur to you as a result of acting on information found in this podcast/youtube video.Support the show

In this episode of Leaning Into Leadership, host Darrin Peppard welcomes back David James, a 7th-grade social studies teacher at Harold E. Winkler Middle School in Concord, North Carolina. Known for his leadership both in the classroom and through his work with the North Carolina Association for Middle Level Education (NCMLE), David shares powerful insights into what it takes to lead effectively as a teacher. He discusses the importance of building leadership capacity within schools, the impact of teacher-led professional development, and how setting high expectations transforms school culture.David also offers a sneak peek into his contribution to Culture First Classrooms: Leadership, Relationships, and Practices that Transform Schools, the new book by Darrin Peppard and Katie Kinder, launching on March 17th. In his chapter, David explores how establishing clear expectations from day one leads to a positive and sustainable culture, both inside and outside the classroom.Key Takeaways:Building Capacity: The importance of teacher leadership in maintaining school culture, especially with the frequent turnover of school administrators.Wolfpack Workshop: How this in-house professional development model at Winkler Middle School empowers teachers and drives student achievement.Culture First Classrooms: Insights from David's chapter on setting expectations and building a culture of trust and accountability.NCMLE 2025 Conference: An overview of the upcoming conference and its evolution into a national-level event for middle school educators.Leadership Advice: Practical tips for teachers looking to take on more leadership roles in their schools.Mentioned in This Episode:Culture First Classrooms – Launching March 17th!The Wolfpack Workshop at Winkler Middle School.NCMLE 2025 Conference – March 23rd-25th in Charlotte, NC.Book: Culturize by Jimmy Casas.Connect with David James:Twitter/X: @HeroicHistory22 | @NCMiddleInstagram: @HeroicHistory22 | @NCMiddleTikTok: @HeroicHistory22 | @NCMiddleFacebook: @NCMLEWebsite: www.ncmle.orgConnect with Darrin Peppard:Twitter/X: @DarrinMPeppardLinkedIn: Darrin PeppardWebsite: roadtoawesome.netCall to Action:If you enjoyed this episode, don't forget to subscribe and leave a review! Make sure to grab your copy of Culture First Classrooms when it launches on March 17th and check out the NCMLE 2025 Conference for more amazing professional learning...

The topics and stocks mentioned/discussed includes: The winning Core-Satellite Investment strategy, Filtronic / FTC SpaceX Netcall / NET UiPath / PATH Transense Technologies / TRT Literacy Capital / BOOK / Private Equity TT Electronics / TTG Volex / VLX XP POWER / XPP Centaur Media / CAU Persimmon / PSN Takeovers / Good Energy / Renewi The Risk Free Rate Intelligent Automation / Robotics Artificial Intelligence /Ai FTSE 100 ATH record Dividends / Dividend Yield / Cash Balancing size of higher risks investments & Menphys Charity & more. Sharescope special discount offer code ShareScope : TwinPetes Harriman House books Harriman House – Independently minded publishing sponsor the TwinPetesInvesting Challenge Investors' Chronicle sponsor Special Trial Offers (investorschronicle.co.uk) the TwinPetesInvesting Challenge Henry Viola-Heir's blog Home – The Ethical Entrepreneur Powder Monkey Brewing Co All Products – Powder Monkey Brewing Co 10% discount code : TWINPETES The 2025 TwinPetesInvesting MENPHYS Charity Appeal please make a donation on the TwinPetes Investing Charity Challenge 2025 Just Giving page here where  Peter Higgins is fundraising for The Menphys Charity., which supports children with disabilities. The Twin Petes Investing podcasts will be linked to and written about on the Conkers3 website , on the Sharescope website and also on available via your favourite podcast and social media platforms. Thank you for reading this article and listening to this podcast, we hope you enjoyed it. Please share this article with others that you know will find it of interest.

In this episode of Leaders in Tech, host David Mansilla interviews Richard Billington, CTO of Netcall, to explore the cutting-edge advancements in customer engagement and intelligent automation. Richard delves into how Netcall's innovative platforms empower businesses to meet the modern demands of digital transformation while creating a seamless experience for customers and employees alike. From his early days in web development to becoming a technology leader, Richard shares valuable insights on leadership, innovation, and the evolution of the tech landscape.Here's more about Richard Billington:“I thrive on working with new technologies, many self-taught, and have proven my ability to define strategy, manage significant programs and lead teams. Throughout my career I have focused on web development and have over 20 years' experience in this speciality.If you're a c-suite looking for technology to improve customer experience, fast, Liberty is where it all comes together. An all-in-one cx platform that includes all the low-code and contact centre solutions you need to make huge, transformational changes, fast.Enter Liberty Create. A solution that has revolutionised the way we work, and our customers. I'm proud to have been involved in its development from the start. It's a new breed of “low-code” tech that's quick to learn, easy to use and requires less IT. You can configure and deploy new applications in days rather than months, without coding. And while we designed Create for business users, we didn't skimp on tools for career developers. So there's something for everyone across the business.Don't just take my word for it. I've worked with customers to successfully deliver many low-code and digital transformation projects. Companies like Vodafone, Nationwide Building Society, Thomas Cook, Department for Education, ITV, Network Rail and many others. And more recently we were named a “most significant platform in the Forrester Wave™ report: Low-Code Development Platforms for AD&D Pros, Q1 2019.A self-confessed sports/festival and romcom nut, as CTO for Netcall I'm responsible for ensuring our solutions maintain their recognised industry-leading positions. I'm always interested to hear from other like-minded CTOs to share experiences that drive transformation, so get in touch. “Company description: Our quick app development, smart automation, and user-friendly tools are a hit with business leaders and front-line teams. Seamlessly connect systems, break down data barriers, and make processes work better and faster – all on your own timeline.

Netcall CEO, James Ormondroyd and CFO, Richard Hughes present the group's results for the year ended 30 June 2024. James Ormondroyd, CEO 00:16 – Introduction 03:05 – FY24 highlights 05:55 – Liberty platform 09:31 – Market drivers 13:34 – Platform expansion 15:58 – M&A Richard Hughes, CFO 19:25 – FY24 financial highlights 21:01 – Reccuring subscription model 22:20 – ACV 24:27 – Order book 25:26 – Revenue Growth 27:23 – Operating margins 28:33 – Cash flow 29:21 – EPS & dividends 30:06 – Net funds James Ormondroyd, CEO 31:03 – Summary & Outlook Netcall's Liberty software platform with Intelligent Automation and Customer Engagement solutions helps organisations digitally transform their businesses faster and more efficiently, empowering them to create a leaner, more customer-centric organisation. Netcall's customers span enterprise, healthcare and government sectors. These include two-thirds of the NHS Acute Health Trusts and leading corporates including Legal and General, Lloyds Banking Group, Aon and Santander. For further information, please go to www.netcall.com.

From the conception of this podcast, I wanted to have a partnership with a local New Orleans Law Firm. I wanted to find a firm that would align with me and my family's values while also  becoming regular guests to talk about REAL life scenarios in the legal world. From car accidents and beyond! The more we listen, the more our confidence GROWS. Especially behind the wheel. I am thrilled to introduce the Law Firm of Forrest, Cressy & James to our amazing roster of sponsors! These amazing businesses  allow all of this to happen!I have big hopes for this one, y'all! Submit your legal questions and we'll find an answer!info@nolapapa.com Get your FREE consultation with FCJ today at:www.fcjlaw.comor call at: 504-605-0777Then later, we welcome spa director from Sol Spa New Orleans.  Rachel Brent is here  to talk about all of the premium services this little boutique spa offers. I have to admit, I have been a loyal customer for a VERY long time. I just feel more confident when I am just a little more tan. This has been my own image since I was a late teen.  Confidence can come from many directions. It's what makes you thrive that makes a difference. In my life at least. Anyway, my regimen consists of their most incredibly futuristic spray tan machine. It is amazing! Since the times of me first trying it out- from the tan experience to the entrance - Sol Spa has changed the game. AND they are partnering with us for an awesome giveaway!!! That includes: A Completely  FREE month of ALL services! And Your own 24 hour Access code! Take it for papa. All of the services they provide... you can't go wrong. Besides, you need your YOU time. And Sol Spa is perfect for that. Enter here for the Giveaway!www.info@nolapapa.comFind Sol Spa Uptown New Orleans at:www.sol-spa.netCall at: 504-891-8267 Thank you to our family of amazing sponsors! Ochsner Hospital for ChildrenWww.ochsner.orgRouses MarkersWww.rousesmarkets.comSandpiper VacationsWww..sandpipervacations.comZak George's Dog Revolution! The Law Firm of Forrest Cressy & James Www.forrestcressyjames.comComfort Cases Www.comfortcases.orgNew Orleans Ice Cream CompanyWww.neworleansicecream.comReal Estate with Steph & Berkshire Hathaway www.realestatewithsteph.comAudubon Institute www.auduboninstitute.orgThe Gift of Adoption FundGiftofAdoption.org

In this episode Jon and Les welcome guest Brian Stroh, a pastor turned coach, as they explore the challenges and opportunities pastors face when transitioning to the marketplace. Brian discusses how pastors can recognize and leverage their skills, navigate the tension of balancing their identity, and charge what they're worth. They also delve into the importance of investing in resources and training to grow professionally and provide valuable services. Through this conversation we believe you will gain insights into starting a business as a pastor and finding success in the marketplace while staying true to your calling.Guest Info/Links:Website: https://www.brianstroh.netCall to Action:Register for our EntrePastors LIVE event on March 22, 2024!https://www.entrepastors.com/live 

Through digital transformation, organizations can slash time spent on manual processes and work more efficiently to address pressing issues. In healthcare, speeding processes up can improve and even save lives. Across the UK, NHS trusts are identifying a number of ways in which the 7.7 million-person waiting list can be tackled, and digital transformation has a clear role to play.Leeds Teaching Hospitals NHS Trust is among the UK's largest NHS trusts, with seven hospitals and 18,000 staff. Since 2020, it has worked with software vendor Netcall to implement a new digital platform for patients that reduces manual processing by 88%.In this episode, Jane and Rory are joined by Rob Child, program manager (Outpatients CSU) at Leeds Teaching Hospital NHS Trust, to discuss the trust's digital transformation in more detail.For more information, read the show notes here.

Getting early into new, emerging technologies is a double-edged sword – it means that you might strike gold, or you might specialize in technology that might become obsolete. Well, in the world of tech leaders, all knowledge is golden, and it can help leaders become drivers in their own niches, and provide real value to both companies and teams. This is the perfect way to describe the path that Richard Billington, CTO at Netcall, has been on, as he sat down for a chat with me to talk all things tech – from what Netcall does, all the way to his leadership style, how he's developed, and what his experience as a CTO has taught him. Key takeaways from the podcast are: • Why sometimes suffering from imposter syndrome can have a positive outcome • How flexibility and open-mindedness can help you endure hardships • Why partnerships and relationships are crucial in growing quickly Our Guest: Richard Billington LinkedIn: https://www.linkedin.com/in/richardbillington/ Website: https://www.netcall.com/ Intro and background music: Craig MacArthur - Power Shutoff (www.youtube.com/watch?v=x74iB_jtauw)

"If you're an agency owner and you're interested in acquisitions, this is the episode for you!" Join host Jim Schubert in his excitement about today's guest on Agents Growth Academy Podcast, Mike Mensch. Mike is an acquisitions expert on the sales side, and he's bringing his top three pieces of advice for those who may be starting out with an interest in it. Get a framework of how a ready buyer is positioned, advice for handling the human aspect of acquisitions, and even hear a few MNA war stories. 3 Key TakeawaysWhy you must employ a "boots on the ground" strategy when you've made an acquisitionWhy you should take time to study an owner's P<he typical time frame to complete an acquisitionAbout Mike is the CEO and founding partner of Agency Brokerage Consultants, a top M&A advisor to the insurance brokerage industry. He is a Certified Business Intermediary (CBI) and a certified Merger and Acquisition Master Intermediary (M&AMI). He studied chemical engineering in college and graduated with a Bachelor of Science degree from Florida Tech and a Master of Science degree from Virginia Tech, continuing through becoming a Ph.D. candidate. He also holds a real estate broker license and property & casualty and life & health agent licenses in Florida. For more than 5 years, he has been one of the top producers within the International Business Brokers' Association (IBBA). In 2017, he was named to the prestigious National Association of Certified Valuators and Analysts “40 Under Forty” list of brightest emerging leaders in the business valuation profession.ResourcesWebsite: agencybrokerage.netCall the office: (321) 255-1309Mike's LinkedinPredictable Revenue: Turn Your Business Into a Sales Machine with the $100 Million Best Practices of Salesforce.com by Aaron Ross and Marylou Tyler

In this episode, Patty Block shares how you can price for value and stop settling for crumbs.In 2006, Patty founded The Block Group to empower women business owners who are experts in their fields. As their trusted advisor, she brings a unique perspective, having experienced and solved many of the same complex issues women face, as leaders, as moms, daughters and sisters. Patty teaches women how to shift their mindset and build their confidence to generate more revenue with less stress by reimagining pricing and selling. She's a firm believer that, when women earn more, everyone around them benefits - their staff, their family and their community. Clients often refer to Patty as their “business therapist” and “secret weapon.” By establishing long-term relationships and serving as a strategic sounding board, clients experience direct benefits to create real and lasting change, turning roadblocks into building blocks. To learn more visit www.theblockgroup.netCall: 713-826-0302 Email: pwblock@theblockgroup.net My Revenue Roadblocks Quiz will help you discover what's in your way and how to knock down those roadblocks! https://myrevenueroadblocks.com/ https://www.theblockgroup.net/ https://www.theblockgroup.net/solutions/value-driven-pricing https://www.theblockgroup.net/solutions/revenue-roundtablehttps://www.linkedin.com/in/pattyblock/https://www.facebook.com/patty.block/ In this episode we cover:1:51      The Broken Cookie Effect3:50      Double Standard7:41      Ideal Buyer12:22   Building Your Reputation14:43   The Whole Picture16:34   Taking ActionThanks so much for tuning in again this week. I appreciate you 

Netcall's Chief Innovation Officer, Richard Farrell, and Trainer, Jonathan Redsell, interviewed Ross McQueen, Customer Services Manager at Blackburn. They discussed the impacts and adaptations that have been made during and since the pandemic, how and why they have deployed self-service options and chatbots and also answered the question: When is a contact centre agent NOT a contact centre agent?

This is episode is the straight DOPE! We sit down with John Shimkoski, owner of Scuba World, a dive shop in Orlando, Florida. Scuba World has been in business since the 1960s and John has owned it since 1998. John has made has been diving the waters of Florida since the 1970s and became an instructor since 1985, he has some years under the belt. It was great to sit down and converse on diving with someone with so much experience, We also talk about underwater hunting for fish and lobster which sounds like so much fun. We hope you enjoy listening to this episode!Check out Scuba World at:www.scubaworld.netCall (407)-273-3373 and tell them Hunt Fish Florida sent you!Follow us on social media at:www.youtube.com/huntfishfloridawww.instagram.com/huntfishfloridawww.facebook.com/huntfishflorida

In this episode of the podcast, Arno and Sascha interviewed Richard Farell, Chief Innovation Officer at Netcall. The three talk about interesting use cases, the future of process and automation and Richard also shares some great advice on getting started with automation projects. Enjoy the show! Richard Farrell: https://www.linkedin.com/in/richard-farrell-754303a Netcall Website: https://www.netcall.com/ Netcall Blog: https://www.netcall.com/blog/ The Automation Guys: https://www.theautomationguys.net

As we wrote in our recent blog post ‘Five top tips on tech that can help you weather the storm and even thrive', the world both at home and work, has changed in a very short time. What's more, uncertain and unpredictable times are difficult to plan for. In the coming months, you may have varying call volumes and enquiries, with less staff than usual to take care of them. One technology that's stood the test of time and continues to help business leaders overcome these challenges, is call back technology. In this episode, we're joined by Netcall's CINO Richard Farrell to discuss why it's still a relevant solution. And as someone who's been working in this arena for nearly twenty-five years, Richard shares some invaluable best practice tips and background knowledge on how to use call back tech to its full potential and maximise results. Useful content discussed in this episode: [Blog] https://www.netcall.com/blog/agile-methodology-tech-to-weather-the-storm-and-maybe-even-thrive/ [Video] https://www.netcall.com/resources/queuebuster-how-it-works/ [Feature sheet] https://www.netcall.com/resources/feature-sheet-queuebuster/

Kate Hurr, Digital Manager at Cumbria County Council, describes colleagues' enthusiasm for creating digital services in-house. The discussion makes it clear that the Council's ‘low-code' approach to building new digital services is not about replacing the large council systems that sit at the core of highways, planning or social care management. Rather its about redesigning the ‘bits around the edge' (technical term), in order to create new or better online services for customers or staff, without having to procure these from the same source. Or to replace online systems – say Blue Badge applications – that might have previously been bought in from another third party IT supplier. Availability of a low-code platform means that Kate's digital services team can work closely with service managers to co-design services and then build them in-house without the need for developers. Very short feedback loops speed up the development process – something that might have taken four months in the past can now be done in four weeks – and fine tuning once launched can be done really quickly because everything is done in-house. Although the council is committed to keeping other channels open, given Cumbria's rural ‘not-spots' and its ageing population, shift to online from recent projects on skips and scaffolding licensing and complaints have been impressive. -o0o- Netcall takes the pain out of big change projects, working with 1 in 4 councils to deliver better services for their citizens and within the NHS to help Trusts reduce DNAS by up to 40%, reduce postage costs for reminders by 50% and give patients choice over communication with their hospital. We help 600 UK organisations across all sectors to radically improve customer experience through collaborative CX. As a leading provider of low-code, contact centre and omnichannel messaging solutions, we enable customer-facing and IT talent to collaborate.  As described in the interview with Kate, our low-code allows you to make big changes fast – without creating work for IT, blowing the budget or replacing core systems. Prebuild applications are free to download bringing around 80% of standard process functionality. So, you don't start from scratch. And, when you're ready you'll update and share unlimited services with other councils. Now it's your turn. Talk to us about your business case today 0330 363 0300 www.netcall.com

Jason Kitcat (Essex CC) Richard Farrell of Netcall and Sleuth Co-op's Hilary Simpson discuss how local authorities might overcome challenges of legacy systems, digital skill shortages and the persistence of old-style procurement. As Director of Corporate Development, Jason is working for change by getting his Essex colleagues to focus on citizen outcomes and experience, using the tools of service and interaction design, ethnography, data and analytics, recognising there will be many different ways forward, not all of them involving technology. Richard, whose role at low-code platform provider Netcall involves thinking about the future of IT, says he spends a lot of time ‘filtering hype' and agrees that tech should be subservient when it comes to change. The company is still getting asked to automate bad processes, and culture remains the biggest challenge. Skill shortages are also a problem for public service organisations that cannot offer 24-year-old coders Macbooks, pizza and ‘beer o'clock'. But there are various solutions, including making use of the ‘missing 50%' of the IT/digital workforce (ie women); growing your own; making more use of flexible contracting via the new digital frameworks; and using low-code to deliver customised applications created by business analysts rather than coders. Procurement comes up again as an issue: why are legacy suppliers STILL getting the contracts? Nobody ever got fired for hiring the usual suspects still applies, apparently, although there is agreement that GCloud and the other new tech frameworks are becoming real game-changers. This content is sponsored by Netcall  

As our busy events season ramps up, Louise Wright is joined by Product Marketing guru and Netcall veteran Lynley Meyers. In the world of the NHS, patients are customers. So having recently returned from the ‘Excellence in Healthcare’ event, Lynley talks through her highlights from the conference, including what Eddie Olla had to say on the future of the health service. Plus some compelling examples of how Trusts are innovating to transform the patient experience. To find and follow keynote speaker Eddie Olla, Regional Director - Patients and Information, NHS England go to https://twitter.com/eddieolla To watch Sam’s story which is referenced in this podcast go to: https://www.youtube.com/watch?v=3Fd-S66Nqio

Event season is in full swing for the Netcall team as this month sees us out at several locations, covering a range of industries and topics. In this episode Louise Wright is joined by Roger Oldham, founder of The London Market Forums. Fresh from a Breakfast Briefing held for Insurance professionals on the topic of business transformation, Louise and Roger discuss the key highlights from day. The briefing included talks from Professor Roger Maull of Exeter University and Paul Bermingham of Advent Insurance Management. And closed with some lively debate around what the future looks like if the market can overcome the barriers to embracing change and transformation. For more information about The London Market Forums please visit https://lmforums.com/. To find out about the events we’re hosting and attending, head over to https://www.netcall.com/event/

With energy regulator Ofgem ordering 11 companies to improve customer service, Louise Wright is joined by Lewis Gallagher to discuss complaints handling and CX. Lewis has worked in the customer experience and contact centre space for over 20 years and shares his views and experiences of helping teams to problem solve. Plus how even the most regulated businesses can still take an innovative approach to complaints handling and the importance of a customer-centric approach to change. This episode of CX Appeal was recorded on the fly, apologies in advance if the audio clarity isn’t up to our usual standard. For more information about how Netcall’s consultancy team https://www.netcall.com/consultancy-support.

Content Warning: Homicide/Suicide In this episode Sven sits down with Kelsey Sharp to talk about her song “Healing.” We talk about loss.We talk about healing.We eat some monkey bread. Photo Credit: Philip Knox (https://www.philipknoxfineart.com/)SONG:  HealingBANDS: Tell Mama, Snayl, and Fiona KimbleFavorite Treat:  Her Mom’s Monkey Bread Mentions:Wellspring DuoIron PostCU Change MakersIllinois Summer Youth Music (ISYM) #TSUSRT PLEASE SEE THESE RESOURCES (Provided By: Rattle the Stars) Crisis Intervention: (available 24/7/365 unless otherwise noted) National Suicide Prevention Lifeline:Web: suicidepreventionlifeline.orgCall: 1-800-273-8255            Chat: suicidepreventionlifeline.orgSpanish: 1-888-628-9454TTY: 1-800-799-4889Crisis Textline: Web: crisistextline.orgText: 741-741Trevor Lifeline (for LGBTQ+):Web: thetrevorproject.orgCall: 1-866-488-7386Chat: thetrevorproject.org (available daily 2pm-9pm)Text: 1-202-304-1200 (available M-F 2pm-9pm) Trans Lifeline:Web: translifeline.orgCall: 1-877-565-8860 (available daily 9am-3am) Veterans Crisis Line (for veterans, active duty service members, and their families):Web: veteranscrisisline.netCall: 1-800-273-8255, press 1Chat: veteranscrisisline.netText: 838-255TTY: 1-800-799-4889 Khalil Center Helpline (for Muslims):Web: khalilcenter.comCall: 1-855-543- 5752 (hours vary, listed at khalilcenter.com/crises-helpline/)Chat: khalilcenter.com Nasheeha Youth Helpline (for Muslims):Web: naseeha.orgCall: 1-866-627-3342 (available M-F 5pm-8pm)  Copline (National Law Enforcement Officers Hotline):Web: copline.orgCall: 1-800-267-5463 Fire/EMS Helpline:Web: nvfc.org/fireems-helplineCall: 1-888-731-3473 Safe Call Now (First Responders Hotline):Web: safecallnow.orgCall: 1-206-459-3020 Disaster Distress Helpline: Call: 1-800-985-5990Spanish: 1-800-985-5990, press 2Text: 66746TTY: 1-800-846-8517 In the Champaign-Urbana Area: Rosecrance Crisis Line: 217-359-4141RACES Sexual Assault Hotline: 217-384-4444Courage Connection Domestic Violence Hotline: 217-384-4390

This episode introduces Netcall’s Sales Director Mark Holmes. Mark has worked in the contact centre tech space for over twenty years - so he's seen a lot of change! Mark joins Louise to talk through the most exciting trends to shape the industry during this time. And shares his views on the brands that are getting CX right.

In this episode of CX Appeal we're at the Future of the Contact Centre Conference. Hosted by Engage Business Media in London, this event brings together contact centre leaders, industry experts and tech specialists to discuss the latest CX trends and their impact on the contact centre. Louise Wright is joined by Haydn Dunnant an Account Director at Netcall who has worked in the contact centre tech space for many years. They talk through key focus areas at the event including customer journeys, agent engagement, omnichannel vs. multichannel and growing customer demands.

Hello and welcome to the very first CX Appeal podcast, brought to you by the team at Netcall. The podcast covers all-things customer experience. From front-line issues like agent engagement, contact centre performance and process improvement, through to digital transformation and business growth. In this episode, Louise Wright talks through three of the most popular tips we spoke to our customers about last year. Watch out for future episodes which will feature guest appearances from industry influencers. And share knowledge from our team, who have worked in the CX and contact centre tech space for many years. About Netcall CX Appeal is a podcast by Netcall Ltd. Using innovative technology, Netcall helps organisations to transform their customer engagement and enable digital transformation faster and more efficiently. For more information head over to netcall.com.

brwp.net In honor of Memorial Day 2013 this episode features a celebrated member of the 101st Airborne Division in WWII, Jake McNiece. Jake passed away on Jan 21, 2013. Today we revisit a conversation with him from Oklahoma D-Day 2009 where he spoke about his remarkable wartime experiences.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/241MUSICTheme music by Greg M Johnsonfacebook.com/gmitchelljohnson27 May 2013brwp.net

brwp.net Battlefield Utah is coming up Sat 20 Apr 2013. "Danger" Dan Saunders describes how Team Desert Edge is putting together this great annual event. Also, find out how DE is using a longstanding tradition to encourage leadership and positive sportsmanship on the field.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/240MUSICTheme music by Greg M Johnsonfacebook.com/gmitchelljohnson9 Apr 2013brwp.net

brwp.net Our field correspondent Jason "Foolybear" Lineberger provides game reviews and a recap of his 2012 season.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/239MUSICTheme music by Greg M Johnsonfacebook.com/gmitchelljohnson31 Mar 2013brwp.net

brwp.net SuperGame 43 was held 4-6 May 2012. This episode spotlights that event with interviews from paintball celebrities, the red and yellow generals, the event producer, tank operators, players, and support staff.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/238MUSICTheme music by Greg M Johnsonfacebook.com/gmitchelljohnson30 Nov 2012brwp.net

brwp.net Two Chicks Paintball is located on the Colorado/Wyoming state line. Listen as Wayne and special guest "Big-G" talk about a day of walk-on games there.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/237MUSICTheme music by Greg M Johnsonfacebook.com/gmitchelljohnson30 Nov 2012brwp.net

brwp.net Jim Lively is from the earliest generation of paintball players. You’ll hear him describe starting to play the game way back in the very beginning. We brought Mr. Lively on the show to talk about the Bob Gurnsey Scholarship Fund. This is an exciting way for young folks to further their education in the name of one of the paintball greats.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/236MUSICTheme music by Greg M Johnsonfacebook.com/gmitchelljohnson29 Oct 2012brwp.net

brwp.net Paintball at a former water park at the Fayetteville, NC location of Black River Paintball is the focus of this report from Field Correspondent Jason "Foolybear" Lineberger. Also we hear about a fundraiser held there for a local combat veteran.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/235MUSICTheme music by Greg M Johnsonfacebook.com/gmitchelljohnson17 Oct 2012brwp.net

brwp.net Leadership during a chaotic paintball game can be very difficult, but it is one of the most effective ways to improve your team's chances of winning. This is the fifth of a five-part series called Captain’s Corner. This series appears on BRWP courtesy of Acer Paintball Club. Topics are geared towards leaders of teams or squads, but even if you aren’t the one in charge there are plenty of tips and lessons packed in here.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/234MUSICTheme music by Greg M Johnsonfacebook.com/gmitchelljohnson11 Oct 2012brwp.net

brwp.net Colorado scenario production company DMS put on World War Z paintball game in August 2012. This episode features footage and interviews from that game. Don't forget to look for the photo album on Facebook.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/233MUSICTheme music by Greg M Johnsonfacebook.com/gmitchelljohnson8 Oct 2012brwp.net

brwp.net How do you react when someone you don't know begins trying to be a leader before a round of paintball? Are you the type to try leading the team yourself? This is the fourth of a five-part series called Captain’s Corner. This series appears on BRWP courtesy of Acer Paintball Club. Topics are geared towards leaders of teams or squads, but even if you aren’t the one in charge there are plenty of tips and lessons packed in here.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/232MUSICTheme music by Greg M Johnsonfacebook.com/gmitchelljohnson4 Oct 2012brwp.net

brwp.net A short episode today, focusing on paintballer etiquette. This report was filed by our Field Correspondent, Andrew in Canada.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/231MUSICTheme music by Greg M Johnsonfacebook.com/gmitchelljohnsonHeaven's A LieLacuna Coilhttp://www.lacunacoil.it/http://www.musicalley.com/1 Oct 2012brwp.net

brwp.net Design your paintball game strategy from back-to-front to get your team the "red zone." This is the third of a five-part series called Captain’s Corner. This series appears on BRWP courtesy of Acer Paintball Club. Topics are geared towards leaders of teams or squads, but even if you aren’t the one in charge there are plenty of tips and lessons packed in here.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/230MUSICTheme music by Greg M Johnsonfacebook.com/gmitchelljohnson27 Sep 2012brwp.net

brwp.net What do you look for in a paintball teammate? Muddy Water Boys tell us what kinds of players they invite to join their ranks and what a successful season means to them. Also, we get an on-location status update during the UWL National Championships.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/229MUSICTheme music by Greg M Johnsonfacebook.com/gmitchelljohnsonThump by Hot Fictionhttp://www.hotfiction.co.uk/http://www.musicalley.com/24 Sep 2012brwp.net

brwp.net This is the second of a five-part series called Captain’s Corner. This series appears on BRWP courtesy of Acer Paintball Club. Topics are geared towards leaders of teams or squads, but even if you aren’t the one in charge there are plenty of tips and lessons packed in here. This episode focuses on pre-plan leadership.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/228MUSICTheme music by Greg M Johnsonfacebook.com/gmitchelljohnson20 Sep 2012brwp.net

brwp.net G-Man from Team Tactics in Germany files his first report as a Field Correspondent on BRWP. G-Man played the Tippmann Challenge UK in July 2012 and describes the gamefield layout, mission structure, and humvee action.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/227MUSICTheme music by Greg M Johnsonfacebook.com/gmitchelljohnsonHeaven's A LieLacuna Coilhttp://www.lacunacoil.it/http://www.musicalley.com/music/listeners/artistdetails.php?BandHash=ee198cef9523f9905c9cb7f24249945b17 Sep 2012brwp.net

brwp.net This is the first of a five-part series called Captain’s Corner. This series appears on BRWP courtesy of Acer Paintball Club. Topics in this series are geared towards leaders of teams or squads, but even if you aren’t the one in charge there are plenty of tips and lessons packed in here. This episode focuses on player skill sets.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/226MUSICTheme music by Greg M Johnsonfacebook.com/gmitchelljohnson13 Sep 2012brwp.net

brwp.net Irregulators paintball team is headed by the esteemed Aaron "Krazy 8" Kirk. He and Daniel "Boomer" Peterson are guests in this episode. Topics are the history of the team and its participation in Supergame and WCPS events, as well as the team's integral new role in the MacDev Militia Community and Support Forum.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/225MUSICTheme music by Greg M Johnsonfacebook.com/gmitchelljohnson10 Sep 2012brwp.net

brwp.net Field Correspondent Jason "Foolybear" Lineberger describes the Shadow Wars scenario paintball game at Command Decisions Wargames Center in Taylorsville, NC. Plus we hear a discussion with his progeny, Foolycub, about how paintball players change and evolve.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/224MUSICTheme music by Greg M Johnsonfacebook.com/gmitchelljohnson2 Sep 2012brwp.net

brwp.net Now recreational players have a new opportunity to try competitive scenario paintball at their local fields. John Mayhew describes the Pointman Woodsball League and the benefits of joining up. Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/223MUSICTheme music by Greg M Johnsonhttp://www.facebook.com/gmitchelljohnson15 Aug 2012brwp.net

brwp.net Eight years ago Ronin first played Oklahoma D-Day scenario paintball where he began advancing through the ranks. Today he closes that chapter of his life as he steps down from the command staff of the Commonwealth Expeditionary Force.Image courtesy Gary Baum PaintballPhotography.comContact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/222MUSICTheme music by Greg M Johnsonhttp://www.facebook.com/gmitchelljohnson9 Jul 2012brwp.net

brwp.net Nestled on the edge of the Canadian Rockies is a valley rich with natural beauty. With thousands of acres of pristine wilderness, the paintball options are endless. Skyline Nation is the host field for Operation Time Machine on 27-29 July 2012. In this interview we hear from commanders Eric Prangnell and Javid Best as they describe the upcoming event and their tactics on the field.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/221MUSICTheme music by Greg M Johnsonhttp://myspace.com/dewydb31 May 2012brwp.net

brwp.net This series of reports from our leading Field Correspondent, Jason Foolybear Lineberger, covers a number of different scenario paintball games in the Mid-Atlantic region. Events include A Glorious Cause at Black River Paintball, Road to No Ends: The Plague at Adventure Beach Paintball, Generation Kill: A Bad Day in Belfast at Command Decisions Wargames Center, and Resident Evil at Line of Fire Paintball. Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/220MUSICTheme music by Greg M Johnsonhttp://myspace.com/dewydb9 May 2012brwp.net

brwp.net Mad Max scenario paintball game was held at A Pirate's Paradise in Mesquite, Nevada on 25-26 Feb 2012. This episode features game footage and interviews with Douglas "Montydoom" Montgomery, Brady "B Dazzle" Coleman, Jared "Bad Karma Six" Bronson, Tim Andrus, George Gallagher, and Liz Carlson.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/219MUSICTheme music by Greg M Johnsonhttp://myspace.com/dewydb5 Apr 2012brwp.net

brwp.net SwapMyTank.com offers a safe and easy way for you to trade in your carbon fiber compressed air tank. Or they will hydrotest your old favorite.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/218MUSICTheme music by Greg M Johnsonhttp://myspace.com/dewydb29 Feb 2012brwp.net

brwp.net The Australian Bushball League is getting started with its inaugural season. In this interview Craig Lindley describes his plan to roll out the competitive paintball format with four Brisbane events.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/217MUSICTheme music by Greg M Johnsonhttp://myspace.com/dewydb14 Feb 2012brwp.net

brwp.net "Danger" Dan Saunders from Desert Edge paintball team joins us in this episode to announce a new sponsorship deal with GI Sportz. We also hear from Steve Rabackoff at GI Sportz/DXS who describes why Desert Edge is leading the way.Contact Blast Radius Woodsball Podcast:Email: studio@brwp.netCall the Studio Line: 303-952-0274Skype: blastradiuswoodsballpodcastTwitter - BRWPTwitter - BenFacebook - WayneFacebook - BenFacebook - Podcast page, Friend Us!LINKSLinks to products, stories, topics, or games we coveredin this episode are available on our Delicious list.http://delicious.com/brwp/216MUSICTheme music by Greg M Johnsonhttp://myspace.com/dewydb26 Jan 2012brwp.net