Good Morning BSS World

Welcome to the 123rd episode of "Good Morning BSS World" podcast! Today we're heading straight to the heart of Africa's rapidly evolving BPO and GBS landscape. My special guest is Rod Jones, Owner of Rod Jones Contact Centre Consulting and a leading voice in Africa's outsourcing sector. Connecting with us from Johannesburg, Rod brings exclusive updates from the Africa Federation of GBS Associations and shares firsthand insights following his recent participation at the CxOutsourcers event in Munich.In this episode, Rod provides a comprehensive regional update on Africa's BPO and ITO sectors. We discuss the Federation's impressive growth-now boasting nine full member countries and seven candidates, with a vision to reach 20 members by the end of 2025. Rod highlights the collaborative spirit and knowledge sharing that are driving professionalization and best practices across the continent.We delve into the latest developments in Southern Africa, including South Africa's refreshed value proposition and ongoing government incentives, as well as emerging associations in Namibia and Zimbabwe. Rod also shares news from East Africa, where Kenya and Ethiopia are launching new initiatives and associations, and Central Africa, with Rwanda and Uganda making significant policy strides. West Africa's dynamic progress in Nigeria and North Africa's exciting developments in Morocco, Tunisia, and Egypt round out a truly pan-African perspective.A major theme is the rise of ethical impact sourcing, empowering underprivileged communities and women, with strong support from the CxOutsourcers community. Rod also touches on the critical need for digital skills development to keep Africa competitive in the global outsourcing arena.Tune in for a unique, in-depth look at Africa's BPO future-its challenges, achievements, and the collaborative energy shaping the next chapter of global business services!  Key points of the podcast:Africa's BPO sector is rapidly expanding, with significant growth in digital skills development and international investment across various regions.The Africa Federation now includes nine full member countries and seven candidate countries, aiming to have 20 member countries by the end of 2025.Ethical impact sourcing is becoming a fundamental pillar in the BPO industry, focusing on integrating underprivileged communities, women, and refugees into the workforce.  Links:Rod Jones - https://www.linkedin.com/in/rodjonessouthafrica/Africa Federation of GBS Associations - https://africagbsfederation.org/Africa Federation of GBS Associations on Linkedin - https://www.linkedin.com/company/africa-gbs-federation/posts/?feedView=allTalk to AI about this episode - https://gmbw.onpodcastai.com/episodes/Dq05MYOX3bM/chatWebinar (May 29th, 2025): https://us02web.zoom.us/webinar/register/WN_hedlE0itSsq-j9gOetomTQ#/registration  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl  ****************************  This Podcast is supported byPatrons: Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In this episode of Good Morning BSS World, my guests are Bela Kakuk and Ulyana Holovenko from BPiON company. We explore BPION's business journey and strategic expansion. The conversation delves into the backgrounds of Ulyana and Bela with BPION, highlighting the company's regional growth strategy and the establishment of its office in Ukraine.We discuss the challenges and opportunities present in the Ukrainian market, as well as BPION's future targets, team development, and client focus.The episode also provides insights into the Ukrainian IT industry's landscape, BPION's communication channels, and plans for future expansion and customer engagement.    Key points of the podcast:BPION's expansion strategy is driven by finding reliable local management rather than strictly following financial calculations, which led them to open an office in Ukraine despite the ongoing war.Ukraine's regulatory environment and risk management needs present unique challenges and opportunities for BPION, who see potential in providing compliance and advisory services to international and local companies.The Ukrainian IT industry, known for its talent and educational strength, represents a significant target market for BPION's services, especially given the large-scale relocation and migration of skilled professionals due to the war..  Links:Bela Kakuk on Linkedin – https://www.linkedin.com/in/bela-kakuk-600b969/Ulyana Holovenko on Linkedin - https://www.linkedin.com/in/ulyana-holovenko-9872501/BPiON – https://bpion.com/BPiON on Linkedin - https://www.linkedin.com/company/bpion-services/about/Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/6hQ6u09itat/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.  Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

Welcome to episode 121 of Good Morning BSS World! I'm your host, Wiktor Doktór, and today, we're heading back to Africa for an in-depth update on one of the most dynamic and rapidly evolving regions in the global BPO and GBS landscape.My guest is the ever-insightful Rod Jones — a BPO veteran and passionate advocate for Africa's role in the global services industry. In our fourth conversation on this topic, Rod delivers a comprehensive overview of developments happening across Southern, Western, Eastern, and Northern Africa.Highlights include:The rapid expansion of the Africa Federation of BPO GBS Associations (12 countries strong and growing).South Africa's bold new government incentives and focus on tier 2 and 3 cities.Zimbabwe and

In 120th episode of Good Morning BSS World, my guest is Rod Jones - one of the most recognized experts in the global BPO and GBS industry - for an exclusive update on Africa's fast-evolving outsourcing landscape.Rod has been a guest on the show three times, and this time, he brings fresh insights into how Africa is emerging as a global outsourcing powerhouse. The continent is witnessing incredible momentum, with governments, investors, and major industry players actively investing in job creation, impact sourcing, and digital transformation. Some key takeaways from this episode include:✅ The rise of Africa as a competitive BPO & GBS destination✅ Major developments in Ghana, Nigeria, Uganda, and Ethiopia✅ New government-backed incentives and investment programs✅ How AI and digital transformation are shaping the industry✅ Upcoming events, including the Africa Federation launchFrom new BPO hubs in Botswana to trade missions bringing African outsourcing to Europe, this episode is packed with valuable updates for industry professionals, investors, and anyone interested in the future of outsourcing in Africa.Don't miss this discussion! Watch, like, and subscribe for more global BPO and GBS insights.  Key points of the podcast:Africa is increasingly recognized as a significant BPO and GBS destination, with substantial interest from consultants, analysts, and brokers driving job creation and social change.Countries like Ghana, Uganda, Nigeria, and Ethiopia are making significant strides in the outsourcing industry through government incentives, partnerships, and hosting key industry events.The Africa Federation is expanding rapidly, with nine countries already subscribed and several more in discussions, aiming to unify and promote the continent's BPO and GBS sectors.  Links:Rod Jones on LInkedin – https://www.linkedin.com/in/rodjonessouthafrica/Launch webinar Website page with YouTube and download - https://africagbsfederation.org/unlock-the-future-of-africas-gbs-bpo-industry/Talk about this episode with AI - https://gmbw.onpodcastai.com/episodes/lK2UMDsGNLD/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

Welcome to the 119th episode of "Good Morning BSS World"! Today I connect with Vitalii Nuzhnyi, Regional Delivery Head in Central Eastern Europe at CIKLUM, to explore the dynamic landscape of the IT industry in Ukraine and beyond.Despite ongoing challenges, the Ukrainian IT sector continues to showcase resilience, adaptability, and impressive performance. Vitalii shares an in-depth look at how companies like CIKLUM are navigating the evolving business environment, maintaining strong service delivery, and expanding operations across multiple regions, including Poland, Romania, Bulgaria, and Spain. With over 4,000 professionals worldwide and a solid presence in Ukraine, CIKLUM remains a key player in the global tech market.In this episode, we discuss the crucial role of IT professionals in Ukraine, their contribution to the economy, and the industry's ability to maintain business continuity despite external pressures. Vitalii also highlights the strategic advantages of Poland as a business hub, emphasizing its skilled workforce, technical expertise, and business-friendly environment.As we dive deeper into CIKLUM's operations, we uncover the company's focus on custom software development, AI-driven solutions, and research & development initiatives. From fintech and edutech to travel, leisure, and healthcare, CIKLUM is actively shaping the future of digital transformation. Additionally, we explore the growing demand for AI governance, quality assurance, and compliance with European regulations, which are becoming essential for businesses integrating AI into their operations.Another key topic of discussion is the shift in work models. With global trends pushing for a return to office spaces, Vitalii sheds light on the challenges and opportunities this presents, particularly in Poland and other European markets. While hybrid models are becoming the norm, companies must strike a balance between flexibility and collaboration.Tune in to this engaging episode to gain a comprehensive understanding of the current state of the IT industry in Ukraine, CIKLUM's global operations, and the future of digital transformation.Enjoy the episode!  Key points from the podcast:Ukraine's IT industry remains resilient and continues to perform well despite the ongoing challenges, with significant contributions from professionals who are volunteering and donating to support the country's defense.CIKLUM, a global experience engineering firm, has a strong presence in multiple countries, offering services like custom software development, user experience research, and AI-driven solutions, while adapting to market demands such as the return to office trend.The company supports a diverse range of industries, including fintech, travel, retail, and edutech, and implements cutting-edge technologies to provide innovative and efficient solutions for their clients.  Links:Vitalii Nuzhnyi on Linkedin – https://www.linkedin.com/in/vitnuzhnyi/CIKLUM web page – https://www.ciklum.com/CIKLUM blogs – https://www.ciklum.com/resources/blogIT Ukraine Association - https://itukraine.org.ua/en/home/Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/0K7Myf4rHQF/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.Come and visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

Welcome to 118th episode of Good Morning BSS World! In this episode, we explore how Egypt has become a strategic business hub connecting Europe, Africa, and the Middle East.My guests are Hans Henrik Groth, CEO of CrossWorkers, and Jan-Hendri Tromp, Executive at SoluGrowth. Together, they discuss why Egypt is a top destination for business process outsourcing (BPO), global business services (GBS), and IT services.Hans and Jan-Hendri share firsthand experiences of expanding their businesses into Cairo, highlighting Egypt's vast talent pool, strong linguistic capabilities, and cultural readiness for international business. With over 500,000 university graduates annually—including 50,000 in IT alone—Egypt offers a powerful solution to Europe's growing skills shortage. The discussion also covers the country's supportive infrastructure, government incentives, and nearshore advantages that make it an attractive destination for companies across industries.From customer experience and IT services to finance and telecommunications, Egypt is rapidly emerging as a key global player. Tune in to learn how businesses can leverage this dynamic market, the evolving work culture post-pandemic, and the strong strategic partnerships forming between companies like CrossWorkers and SoluGrowth.  Key points of the podcast:Egypt's strategic geographical location makes it an ideal hub for servicing European, Middle Eastern, and African markets, offering a blend of time zone compatibility and cultural readiness.The Egyptian workforce boasts significant linguistic capabilities and a large talent pool, including 50,000 IT graduates annually, making it an attractive destination for IT and customer care services.The Egyptian BPO sector is experiencing substantial growth, driven by the entry of major international corporations and supported by government initiatives, further positioning Egypt as a key player in the global outsourcing industry.  Links:Hans Henrik Groth on Linkedin - https://www.linkedin.com/in/hanshenrikgroth/CrossWorkers - https://crossworkers.com/CrossWorkers on Linkedin - https://www.linkedin.com/company/crossworkers/Jan-Hendri Tromp on Linkedin - https://www.linkedin.com/in/jan-hendri-tromp-a87b5945/SoluGrowth – https://www.solugrowth.com/SoluGrowth on Linkedin - https://www.linkedin.com/company/company-page-called-solugrowth/Talk to AI about this episode – https://gmbw.onpodcastai.com/episodes/hhbyD06Yk0a/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.Come and visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In episode #117 of Good Morning BSS World, I sit down with Maxim Pochebut, Chief Learning Officer at Sigma Software Group, to explore the dynamic landscape of Ukraine's IT industry and dive deep into corporate education initiatives. As part of our series in partnership with IT Ukraine Association, this episode offers valuable insights into how Ukrainian IT companies are adapting and thriving despite challenging circumstances.Maxim, who also serves as a board member of EdTech Ukraine Association and Academic Director at Set University in Kyiv, shares his perspective on the industry's evolution. He discusses how the Ukrainian IT sector, despite facing tough years, maintains its position with over $6 billion in revenue and is witnessing an interesting shift from traditional outsourcing to product-oriented companies and military tech solutions.The conversation explores Sigma Software Group's journey from its origins in Kharkiv to becoming a global player with over 2,000 professionals across multiple continents. As part of the Swedish Sigma Group, the company has expanded its presence to North America, Latin America, Europe, and is eyeing opportunities in Asia. Maxim details their diverse portfolio, serving clients in automotive, blockchain, aviation, and cybersecurity sectors.A significant portion of the discussion focuses on Sigma Software University, the company's educational initiative that has evolved from an internal training program to a full-fledged business offering. Maxim emphasizes the critical importance of embracing new technologies, particularly what he calls the "ABC" - Artificial Intelligence, Blockchain, and Cybersecurity - and how these are reshaping the industry landscape.  Key points of the podcast:The Ukrainian IT industry has faced significant challenges over the past three years, yet it continues to adapt and innovate, particularly in areas like product development and military tech.Sigma Software Group, with over 2,000 employees globally, offers a wide range of high-tech services and has a strong focus on education through initiatives like Sigma Software University.The integration of AI, blockchain, and cybersecurity is crucial for staying competitive in the IT industry, and professionals should actively seek to incorporate these technologies into their daily work routines.  Links:Maxim Pochebut on Linkedin: https://www.linkedin.com/in/maxim-pochebut-34868154/Sigma Software Group web page: https://sigma.software/Sigma Software on Linkedin: https://www.linkedin.com/company/sigma-software-group/Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/rRg1cRsLLBS/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.Come and visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

Welcome back to Good Morning BSS World! In this episode, we reconnect with Rod Jones, Senior Partner at Rod Jones Strategic Solutions, for an insightful update on the BPO and GBS industry in Africa. This marks our second conversation, continuing our commitment to bringing you the latest developments from this rapidly growing region.Africa is emerging as a global powerhouse in the BPO industry, with millions of job opportunities on the horizon. Rod shares major updates, including the launch of the Africa Federation of GBS Associations, which aims to unite the continent's outsourcing sector. On February 5th, 2025, the first webinar will set the stage for a new era of collaboration among African GBS leaders, regional representatives, and international investors.We explore how different African regions are positioning themselves in the global outsourcing space:North Africa – Egypt, Morocco, and Algeria leading with massive expansions by major players like Concentrix.East Africa – Ethiopia and Kenya experiencing unprecedented growth, with 25,000 new jobs on the horizon.Central Africa – Rwanda setting an example in bilingual service excellence with new investments from TTEC.West Africa – Nigeria and Ghana pushing forward with strong government support.Southern Africa – South Africa expanding into Tier 2 and Tier 3 cities, with new hubs in Zimbabwe, Botswana, and Namibia.We also discuss impact sourcing, the social and economic benefits of outsourcing, and how Africa's youthful, tech-savvy workforce is shaping the industry's future. With an estimated 1 million new jobs in the next five years, Africa is on the rise as a global outsourcing hub!Don't miss this episode—stay ahead of the trends shaping the BPO world! And be sure to join Rod's webinar on February 5th to dive even deeper into Africa's GBS potential.  Key points of the podcast:Africa's GBS industry is set for significant growth, with initiatives like the Africa Federation of GBS Associations aiming to create a unified, democratic platform for collaboration and development.The upcoming webinar on February 5th will feature regional representatives discussing the objectives and value of the new federation, as well as opportunities for participants to engage and share their needs.Africa's potential to create up to a million jobs in the next five years, driven by youthful, tech-savvy labor, highlights the continent's growing importance in the global BPO and GBS markets.  Links:Rod Jones - https://www.linkedin.com/in/rodjonessouthafrica/Africa Federation of GBS Associations - https://africagbsfederation.org/Africa Federation of GBS Associations on Linkedin - https://www.linkedin.com/company/africa-gbs-federation/posts/?feedView=allTalk to AI about this episode - https://gmbw.onpodcastai.com/episodes/wIYbE7ZquQF/chatWebinar (Feb 5th, 2025): https://us02web.zoom.us/webinar/register/5917375454234/WN_x5IP55g3T2-mQauTLZMFVw#/registration  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  Join the great Team of Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In 115th episode of Good Morning BSS World podcast, I sit down with Christian Soto, Process Manager at Clariant GBS, to explore the unique dynamics of working across cultures in the Global Business Services (GBS) industry. Christian, a seasoned professional originally from Guadalajara, Mexico, shares his journey of transitioning from a leadership role in Latin America to managing multicultural teams in Poland, marking his fifth year in Europe.This episode dives deep into the nuances of cultural differences between the LATAM and European regions, exploring how these variations shape communication styles, management approaches, and organizational structures. From initial cultural shocks—like Poland's dark winter days—to adapting leadership styles for diverse teams, Christian's experiences highlight the challenges and rewards of working in a global environment.Discover insights into recruitment and onboarding practices, differences in employee loyalty, and the significance of situational leadership when managing teams with diverse cultural backgrounds. Christian also offers a comparative perspective on employee benefits and workplace dynamics, emphasizing Poland's advantages in healthcare and safety.Whether you're an expat, a GBS professional, or simply intrigued by cultural diversity in the workplace, this episode offers valuable takeaways about fostering collaboration, adaptability, and innovation in a multicultural setting. Tune in to hear Christian's reflections, challenges, and advice on thriving in the ever-evolving GBS world.  Key points of the talk:Cultural differences significantly impact management styles, with Latin America favoring a more directive approach and Europe leaning towards a democratic style.Recruitment processes in Poland are more challenging due to the specific skill sets and languages required, compared to the larger pool of candidates available in Mexico.Polish employees typically prefer a clear separation between work and personal life, whereas in Mexico, after-hours gatherings with colleagues are more common and help foster professional relationships.  Links:Christian Soto on Linkedin - https://www.linkedin.com/in/christian-soto-/Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/2Q27MSjfvTH/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In 114th episode of Good Morning BSS World podcast, I am joined by the insightful Rod Jones to explore the dynamic and evolving world of BPO in Africa. We start by diving into Rod's extensive experience in the BPO industry, providing listeners with a solid foundation to understand how the sector has grown, particularly in South Africa.Rod shares fascinating historical context on call centers, backed by research data, before we transition into a discussion about the formation of the Federation of African BPO Associations. Together, we discuss potential venues for the Federation's highly anticipated launch conference, as well as the exceptional language capabilities that position African BPO providers as a go-to choice for international clients.To top it off, Rod gives us an exclusive sneak peek at his upcoming book. Whether you're an industry professional or just curious about the potential of Africa's BPO market, this episode is packed with insights you won't want to miss!Tune in now and join the conversation!  Links:Rod Jones - https://www.linkedin.com/in/rodjonessouthafrica/Africa Federation of GBS Associations - https://africagbsfederation.org/Africa Federation of GBS Associations on Linkedin - https://www.linkedin.com/company/africa-gbs-federation/posts/?feedView=allTalk to AI about this episode - https://gmbw.onpodcastai.com/episodes/ajDFo6gxgku/chat  Key points of the podcast: Africa is rapidly emerging as a premier destination for BPO and GBS services, with significant growth in countries like South Africa, Egypt, Kenya, and Ethiopia.The Federation of African BPO Associations has been formed to unify and support the BPO industry across the continent, promoting ethical practices and sustainable employment.The upcoming launch conference in June or July 2025 aims to highlight Africa's potential in the BPO sector, bringing together industry leaders and government officials to foster international collaboration and investment.  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

Welcome to the 113th episode of Good Morning BSS World! In this episode, I am joined by Charles Forsgard for an insightful discussion about sales strategies and management techniques that drive success in today's dynamic business environment.Together, we explore the key principles of sales planning, focusing on how to balance short-term wins with long-term objectives to achieve sustainable growth. Drawing from the thought-provoking insights of Stop Kidding Yourself, this episode is a must-listen for sales professionals looking to elevate their skills and outcomes.One of the highlights of our conversation is Socratic Coaching, an innovative approach to improving sales performance. Charles and I also dive into the transformative role of AI in sales leadership, uncovering how technology is reshaping the way we strategize and manage sales teams.By tuning in, you'll gain actionable knowledge on optimizing sales processes, enhancing leadership skills, and leveraging AI to achieve better results. We wrap up the episode with contact information for those interested in continuing the conversation, along with my closing remarks.Stay inspired, stay strategic, and enjoy this enriching episode of Good Morning BSS World!  Key points of the podcast:Many companies struggle with proactive sales strategies, as most salespeople remain in reactive modes rather than creating demand where none existed before.Effective sales management has shifted towards extensive reporting and data analysis, often at the expense of valuable coaching time that can significantly improve sales team performance.Sales planning should encompass both short-term and long-term strategies, with a rolling 12-month plan to ensure proactive and strategic client engagement, rather than merely reacting to immediate demands.  Links:Charles Forsgard on Linkedin – https://www.linkedin.com/in/charlesforsgard/Stop Kidding Yourself book – https://www.amazon.com/Stop-Kidding-Yourself-managing-salespeople/dp/0999427717Talk about this episode to AI – https://gmbw.onpodcastai.com/episodes/u5R2TdYV1ny/chat    ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In 112th episode of Good Morning BSS World, I had a pleasure to sit down with two remarkable experts—Rakesh Sangani, CEO and Founder of Proservartner, and Romek Lubaczewski, a GBS & BPO expert and retired PwC Partner — to discuss the key business trends shaping the Global Business Services (GBS) industry.Our conversation dives deep into the evolving priorities for GBS organizations as we approach 2025. We explore why the next phase of GBS growth will be less about headcount expansion and more about embracing innovation and tackling cost challenges. Rakesh and Romek share their thoughts on the increasing move toward insourcing, driven by automation advancements and a desire to reduce reliance on traditional outsourcing models. They also provide valuable insights into why investing in skills—particularly in process improvement and data management—will be critical for GBS organizations to remain competitive and successful in the years ahead.Whether you're a GBS leader, a BPO strategist, or simply curious about the future of shared services, this episode offers practical perspectives and thought-provoking discussions on how the industry is adapting to a rapidly changing business landscape.Tune in for an engaging and forward-thinking dialogue with two of the industry's brightest minds!  Key points of the podcast:GBS growth in 2025 will focus more on innovation and cost challenges rather than headcount expansion.Insourcing will become a significant trend as companies look to leverage automation and reduce reliance on outsourcing.Investment in skills, especially in process improvement and data management, will be crucial for the future success of GBS organizations.  Links:Rakesh Sangani on Linkedin – https://www.linkedin.com/in/rakeshsangani/Romek Lubaczewski on Linkedin – https://www.linkedin.com/in/romek-lubaczewski-63868a1/Proservartner - https://proservartner.co.uk/Discuss this episode with AI - https://gmbw.onpodcastai.com/episodes/W342U0JIHV0/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

Hello, listeners! In this 111th episode of Good Morning BSS World podcast, I have the pleasure of welcoming Roger Sturm from Edvantis to the show. Roger takes us on a journey through his fascinating career and shares insights about Edvantis, a standout company in the IT industry.We discuss the challenge of brain drain in the IT sector and take a closer look at the vibrant Ukrainian IT landscape—a hub of innovation and talent. Roger reveals how Edvantis has thrived in remote work environments, serving diverse markets and industries, while continuing to grow and evolve.We also explore Edvantis' ambitions in AI and data science, its milestones, and the vision that drives their success. This is your chance to learn about one of the most dynamic players in the IT world and how they're shaping the future of technology.Join us for a thoughtful and engaging conversation, and stay tuned until the end to find out how you can learn more about Edvantis. It's an episode packed with insights you won't want to miss!Tune in now and let's dive into the world of Edvantis!  Key points of the podcast:Edvantis GmbH has grown significantly, achieving over 109% revenue growth in the past three years by focusing on digital transformation and data science.Despite the challenges in Ukraine, the Ukrainian IT sector remains resilient and vital, with Edvantis leveraging the strong educational background and problem-solving skills of Ukrainian developers.Edvantis serves a global market, with 80% of its sales generated in North America, and provides expertise in various industries including healthcare, logistics, and public transportation.  Links:Roger Sturm on Linkedin: https://www.linkedin.com/in/roger-sturm-26286320/Edvantis web page: https://www.edvantis.com/Edvantis on Linkedin: https://www.linkedin.com/company/edvantis/mycompany/Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/Xba41XlJLaG/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - kontakt(@) wiktordoktor.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In 110th episode of Good Morning BSS World podcast, I am providing you insightful overview of doing business in Poland, focusing on legal, tax, and accounting aspects crucial for businesses entering or operating in the Polish market.This podcast focuses on new report “Key Strategies for Doing Business in Poland” created by MDDP, Osborne Clarke and MDDP Outsourcing which offers practical guidance and highlights key considerations to ensure compliance and efficiency.  Podcast in three short summary points:The report titled "Key Strategist for Doing Business in Poland" by MDDP, Osborne Clarke, and MDDP Outsourcing offers comprehensive insights into Polish law, taxes, and accounting practices.The report, endorsed by the Invest in Poland Agency, ensures up-to-date and reliable information for businesses looking to establish operations in Poland.The publication, available for free download, spans 67 pages and is designed to provide clear, valuable content without unnecessary filler.  Links:Report Key Strategies for Doing Business in Poland - https://www.mddp.pl/key-strategies-for-doing-business-in-poland-en/Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/f1oxgiaaxRf/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

Hi,Hereby I have for you another episode recorded in partnership with IT Ukraine Association. Today we talk about the Ukrainian EdTech industry and my special guest is Nataliya Limonova.Nataliya is involved in many business and educational activities and holds many positions including: Founder & CEO of the math platform GIOSChairman of the Board of the EdTech Ukraine AssociationCo-founder of the NGO "Digital Future of Education”We are starting our talk with exploring the Ukrainian IT ecosystem and its partnerships. Later we discuss the GIOS project's expansion, user growth, and team dynamics, emphasizing its impact on the education sector.The conversation delves into the digital future of education through the lens of EdTech Ukraine Association, providing insights into the Ukrainian EdTech market. The episode highlights efforts to encourage startups and increase women's participation in IT. The discussion wraps up with a summary of key points, offering a comprehensive view of the evolving landscape in Ukraine's EdTech industry.  Key points of the podcast:The Ukrainian IT sector is rapidly advancing with significant strides in cybersecurity, mobile connectivity, and digital reporting platforms.GIOS is an innovative educational platform created to engage school children in learning math through interactive, gamified lessons, particularly beneficial during crises like COVID-19 and the ongoing war in Ukraine.The EdTech Ukraine Association aims to unite educational and technological companies to modernize the educational system, promoting education and increasing the involvement of women in these fields.  Links:Nataliya Limonova on Linkedin - https://www.linkedin.com/in/nataliya-limonova/GIOS (Global Innovative Online School) - https://gioschool.com/GIOS (Global Innovative Online School) on Linkedin - https://www.linkedin.com/company/gios-global-innovative-online-schoolDigital Future of Education - https://dfe.org.ua/Talk to AI about this podcast - https://gmbw.onpodcastai.com/episodes/RUgdDEohieN/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl  ****************************  Podcast's Sponsor:This broadcast is sponsored by TimeCamp, a company providing time tracking software for shared service centers and IT firms. Find out how much time your company spends on particular projects, clients, and business processes. Choose your annual plan, go to check-out, and use the code "BSS" to get 20% off. Sing up at https://bit.ly/BSSenxTimeCamp  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

How much HR is digitalized? How much IT is somehow connected to HR?Well, those were one of the very first questions I have asked Bartosz Guzowski from HRT Managers, who is the special guest of 108th episode of Good Morning BSS World podcast.In our talk we have focused on the digital potential within HR, highlighting the synergy between HR and IT for successful transformations. We also discussed key steps and strategies for digitalizing HR processes with a focus on effective change management.This episode offers insights on initiating digitalization, customizing processes for various industries, and comparing adaptability across sectors and countries. We also explored advancements in Central Eastern Europe, self-service adoption, internal communication benefits, and the feasibility of in-house digitalization.Is that all? Well definitely not. Grab a coffee and listen to our conversation.  Key points of the talk:Digital transformation in HR is essential for optimizing processes and enhancing employee experience, making the integration of cloud-based solutions critical for modern organizations. Successful digitalization requires a robust strategy, governance, and change management, with a particular focus on harmonizing processes and ensuring continuous improvement post-implementation.The role of HR is evolving from transactional to strategic, necessitating closer collaboration with IT and other departments to achieve organizational goals and improve overall efficiency. Links:Bartosz Guzowski on Linkedin - https://www.linkedin.com/in/bartoszguzowski/HRT Managers web page - https://hrtmanagers.com/HRT Managers on Linkedin - https://www.linkedin.com/company/hrtmanagers/Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/vAoM0tVhHR3/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor  Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

Hi,Today I have for you 107th episode of Good Morrning BSS World podcast, which is created in partnership with IT Ukraine Association.This time having a closer look into Ukrainian IT industry I have a pleasure to talk to Taras Tovstiak – the Director of Central Europe at ITERA.The beginning of our talk is a little bit different than usual as this is Taras who asks question to me. This does not happen to often during my podcasts. I hope I did well in providing my answers.Once this part was done we did move to the talk about current status and challenges of IT industry in Europe as well as we focused on ITERA company.What is the history of this company, where does it have branches and offices? Who are clients of ITERA? All of this and much more you can find from this podcast.We also explore efficiency, new value propositions, and the role of AI and innovation in BSS. The impact of the war in Ukraine on the IT sector is also examined.  Key points of the podcast:The IT industry in Central and Eastern Europe is facing significant challenges but also unique opportunities, driven by the need for efficiency and the adoption of new technologies like AI.Itera's hybrid model of combining on-site and remote teams has proven effective in delivering complex IT services and maintaining close cultural and operational ties with clients.Future plans for Itera include expanding its market presence in the UK and Germany while continuing to innovate in digital consulting and AI to meet evolving customer demands.  Links:Taras Tovstiak on Linkedin - https://www.linkedin.com/in/taras-tovstyak-a67a9613/Itera web page: https://www.itera.com/Itera on Linkedin: https://www.linkedin.com/company/itera-asa/Itera Poland on Linkedin - https://www.linkedin.com/showcase/92503199/admin/feed/posts/Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/Vfdd4HTapak/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In 106th episode of Good Morning BSS World podcast, my special guest is Andrii Lytvyn from IT Ukraine Association.We are discussing Andrii's role and the international popularity of Ukrainian industries with main focus on the IT. He highlights key markets, the importance of local representation, government support, and overcoming service delivery challenges during the war. This episode is created in partnership with IT Ukraine Association.  Key points of the talk: Andrii Lytvyn emphasizes the importance of honesty and transparency in communicating the resilience and adaptability of Ukrainian IT companies during the ongoing war.Ukrainian IT companies are leveraging advanced technologies like Starlink and external batteries to ensure uninterrupted service delivery despite challenging conditions.The IT Ukraine Association is actively targeting niche trade shows and specific industry events to more effectively connect with decision-makers and showcase Ukraine's IT capabilities.  Links:Andrii Lytvyn on Linkedin: https://www.linkedin.com/in/andriilyvtyn/IT Ukraine Association: https://itukraine.org.ua/en/home/IT Ukraine on Linkedin: https://www.linkedin.com/company/itukraine/mycompany/Talk to the AI about this episode: https://gmbw.onpodcastai.com/episodes/boDcysUnB6k/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In Episode 105 of the "Good Morning BSS World" podcast, we are joined by Zen Sithole and Kelli Barabasz from 263Hub, a dynamic company making strides in the BPO sector. Zen and Kelli dive into their respective roles within 263Hub and shed light on the company's operations both in Zimbabwe and the USA.This episode offers an in-depth exploration of Zimbabwe as an emerging business destination, highlighting its rich history, unique geography, and the challenges it faces in the global market. Our discussion begins with an overview of Zimbabwe's business environment, examining the factors that make it a compelling location for business process outsourcing (BPO).Zen and Kelli share insights into the country's evolving BPO market, discussing the variety of services provided and the rapid growth within the sector. We also delve into exciting opportunities in Zimbabwe's gaming industry, a burgeoning field with significant potential. Additionally, the conversation touches on the BPO2Africa initiative, aimed at fostering business connections and promoting Africa as a prime destination for BPO services.Zen and Kelli explain how 263Hub is contributing to this initiative and what it means for the future of business in Zimbabwe and beyond. This episode is a must-listen for anyone interested in understanding the potential of Zimbabwe in the global business landscape and the innovative work being done by 263Hub to capitalize on this potential.Tune in to discover how this vibrant company is navigating the challenges and opportunities in promoting Zimbabwe as a top-tier business hub.  Key points of the podcast:Zimbabwe is emerging as a strong contender in the BPO and CX services industry, offering high literacy rates and neutral English accents due to its robust educational background.The country boasts excellent infrastructure, including 5G connectivity and reliable internet services, which counter any misconceptions about its technological capabilities.263hub, among other BPOs in Zimbabwe, offers diverse services ranging from customer service and tech support to virtual assistant roles and knowledge process outsourcing, leveraging a highly educated workforce at competitive costs.  Links:Zen Sithole on Linkedin – https://www.linkedin.com/in/zen-sithole/Kelli Barabasz on Linkedin – https://www.linkedin.com/in/kellibarabasz/263Hub – https://263hub.com/Talk to AI about this podcast – https://gmbw.onpodcastai.com/episodes/WHOAu1syXRS/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

Welcome to the 104 episode of Good Morning BSS World podcast. This episode is recorded in partnership with IT Ukraine Association.Every month we are sharing updates from Ukrainian IT industry and run talks with representatives of Ukrainian IT companies.This time the special guest of the podcast is Andrii Starzhynskyi from a-Gnostics.Together with Andrii we find out the business history of a-Gnostics, the profile of the company, it's size and supported markets.Click play and listen!  Key points of this podcast:Ukrainian IT industry currently offers significant opportunities for product companies, although the service sector is experiencing a decline.a-Gnostics, originally a custom software development company, has evolved into a data science and AI company, providing solutions for electricity consumption forecasts and equipment failure predictionsThe company primarily serves the U.S. market but also supports industries like energy, agriculture, and metallurgy within Ukraine and other countries, with a focus on expanding its product line and customer base.  Links:Andrii on LinkedIn: https://www.linkedin.com/in/starzhynskyi/a-Gnostics web page: https://a-gnostics.coma-Gnostics on Linkedin: https://www.linkedin.com/company/a-gnosticsTalk to AI about this episode - https://gmbw.onpodcastai.com/episodes/SmbUr6vMtwH/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In 103rd episode of Good Morning BSS World podcast my guest is Jakub Janas from IPE International Publishers Limited. We are discussing the current trends and try to predict the future of real estate.·         Offices, hotels, living areas·         Short and long term leases·         Best cities to invest·         Insights from Madrid's conferenceAnd much more.  Key points from the discussion:Institutional investors are increasingly focusing on repurposing existing office spaces to make them more energy-efficient and attractive for companies and employees.There is a growing trend among institutional investors to turn office buildings into housing, including affordable housing, to address housing crises in various cities.Flexible lease options and the "hotelification" of office spaces are becoming popular strategies to encourage companies to lease space and bring employees back to the office.  Links:IPE - https://www.ipe.com/Jakub Janas on LiInkedin - https://www.linkedin.com/in/kuba-janas/IPE RE Conference - https://realassets.ipe.com/news/ipe-re-conference-real-estate-investors-make-debut-at-the-bernabeu-in-madrid/10073450.articleTalk to AI about this podcast - https://gmbw.onpodcastai.com/episodes/ydd66tgAu4b/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In 102 episode of Good Morning BSS World podcast together with Marina Bzovii, and Andrew Wrobel we delve into an insightful discussion about the IT industry in Moldova. The conversation encompasses a variety of significant topics such as a comprehensive report on the current state of Moldova, highlighting the pivotal role of the Moldova IT Park (MITP) in fostering the growth of the tech sector. We also explore Moldova's strategic connections with the Asian market, which are instrumental in the country's economic development.Furthermore, the episode sheds light on the rapid growth of the IT sector in Moldova, driven by innovative startups and established companies alike. We discuss the digitalization of public services, showcasing how the Moldovan government is leveraging technology to improve efficiency and accessibility for its citizens. Another key topic is the language skills of Moldovans, which are seen as a crucial asset in the global IT landscape, enabling better communication and collaboration with international partners.Enjoy listening!  Key points:Moldova's IT sector offers significant growth and investment opportunities, with a favorable tax system and a highly skilled multilingual workforce.The Moldova IT Park (MITP) provides a supportive environment for tech companies, offering fiscal incentives and a simplified tax system that enhances business predictability until 2035.Moldova's digital public services are advanced, with over 50% being accessible online, reflecting the government's commitment to digitalization and the IT sector's importance to the economy.  Links:Marina Bzovii on Linkedin – https://www.linkedin.com/in/marina-bzov%C3%AEi-107242153/Andrew Wrobel on Linkedin – https://www.linkedin.com/in/andrewwrob/Emerging Europe – https://emerging-europe.com/MITP – https://mitp.md/p/web/webHomeReport about Moldova – https://emerging-europe.hs-sites.com/it-investment-guide-moldova-2024Talk to AI about this podcast - https://gmbw.onpodcastai.com/episodes/YkaXboZ2hAK/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In 101 episode of Good Morning BSS World podcast, my special guest is Andreas Flodström - CEO and Founder of Beetroot Company and Beetroot Academy.This episode is coorganized with IT Ukraine Association and as usual we start the talk by discussing the Ukrainian IT industry overview.The main goal of this episode is to go deeper into Beetroot company and find out who they are and what do they do.In our talk we focus on Beetroot's global operations, and its focus on emerging tech sectors. We also discuss Beetroot's company culture and ideal employee profile, as well as the concept and future plans of Beetroot Academy.Enjoy!  Key points from the talk:Beetroot, a company with a presence in Ukraine, focuses on providing software development services with an emphasis on impact, working with clients from over 25 countries, primarily in the Nordics, UK, and US, in industries like climate tech, edtech, and healthtech.Beetroot Academy, an educational arm of the company, has educated around 12,000 people, aiming to help individuals enter the tech industry with practical skills, and now also offers upskilling opportunities for companies with a focus on emerging technologies like generative AI.Despite the challenges posed by the war in Ukraine, Beetroot has shown resilience by expanding its global presence with offices in countries like Poland, Bulgaria, and Vietnam, and has plans for future growth that include potentially starting a venture arm and scaling educational initiatives to new regions.  Useful links:Beetroot's web page – https://beetroot.co/Beetroot Academy – https://beetrootacademy.com/Andreas Flodström on Linkedin - https://www.linkedin.com/in/andreas-flodstrom/Talk to the AI about this episode - https://gmbw.onpodcastai.com/episodes/1GKkbvjAaqB/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In the 100 episode of Good Morning BSS World podcast my special guest is Peter Ryan, the President of Ryan Strategic Advisory, with whom I discuss the upcoming CX Outsourcers 2024 event.The CX Outsourcers is a unique event focused on CX best practices, trends, challenges and industry news. It will be already 5th edition of this mastermind class and every year the event groups industry professionals from all over the world.Peter Ryan together with Traci Freeman and Mark Angus have created a great event and in this episode you can get all details of 2024 edition of CX Outsourcers, which is organized in Atlanta (US).Grab some coffee and enjoy listening.  Key points of our talk:CX Outsourcers 2024 in Atlanta is the 5th edition of the event, focusing on the latest trends and insights in the CX and outsourcing industry, with a diverse international representation including countries like Egypt, France, Ireland, Jamaica, and the emerging nearshore destination of Georgia.The event is not just about knowledge exchange but also about networking, with a history of fostering partnerships, acquisitions, and even personal friendships among attendees, and includes additional activities such as historical tours of Atlanta and social gatherings.Peter Ryan from Ryan Advisory will present highlights from the annual Front Office CX Omnibus survey, sharing data and insights on what enterprise CX decision makers are seeking from outsourcing partners in 2024.  Useful links:CX Outsourcers web page - https://cxoutsourcers.com/Peter Ryan on Linkedin - https://www.linkedin.com/in/peter-ryan-montreal/ Ryan Strategic Advisory - https://ryanadvisory.com/Talk about this episode with AI - https://gmbw.onpodcastai.com/episodes/utU2RAnyWn7/chat  ****************************  My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktor You can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl  ****************************  This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

This episode is recorded in partnership with IT Ukraine Association.In 99th episode of Good morning BSS World podcast, my guest is Olha Afanasyeva – the Head of ELEKS Poland. We discuss the current state of IT industry in Ukraine, ELEKS' global presence, target industries, and company culture.We also delve into the role of artificial intelligence in ELEKS' global reach and Europe's potential in generative AI, concluding with sustainability in AI applications.  Key points of the interview:The Ukrainian IT industry continues to thrive with a growing number of skilled IT specialists and significant contribution to the country's GDP, despite economic turbulence and the ongoing war.ELEKS, a company with Ukrainian origins, has expanded globally with 20 offices across the world, providing software development, consulting services, and has a strong focus on AI, sustainability, and supporting women in tech.Generative AI is a hot topic in the tech industry, with significant investments being made to harness its potential, and Europe aims to become a competitive hub for AI innovation alongside other global powers like the US and China.  Useful links:Olha Afanasyeva on Linkedin - https://www.linkedin.com/in/oafanasyeva/ELEKS web page - https://eleks.com/ELEKS on Linkedin - https://www.linkedin.com/company/eleks/IT Ukraine Association - https://itukraine.org.ua/en/home/Digital Tiger: the Power of Ukrainian IT—2023 - https://itukraine.org.ua/en/digital-tiger-the-power-of-ukrainian-it-2023/Securing Canada's AI advantage - https://www.pm.gc.ca/en/news/news-releases/2024/04/07/securing-canadas-aiDiscuss this episode with AI - https://gmbw.onpodcastai.com/episodes/p2KzPlfmUgw/chat    ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl  ****************************This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor  Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

In this episode, together with experts from CPL jobs - Claudia Ciocca, Katarzyna Piotrowska, Kristyna Matasova and Victoria Georgieva we discuss the 2024 CEE salary guide as well as we analyze the IT market in Central Europe.The salary guide prepared by CPL is a significant source of information focused on salaries and job markets in Poland, Czechia, Slovakia, Bulgaria and Hungary.The subjects which we also cover in the discussion are:· The impact of AI on the labor market,· in-demand skills,· labor laws,· generational diversity Key points from the podcast:The 2024 CPL salary guide indicates that IT professionals in Poland may now be earning more than their Czech counterparts, marking a shift from the previous year where Czech IT salaries were the highest in the Central European market.AI is having a significant impact on the labor market across Central Europe, with a noted increase in demand for roles in cybersecurity, blockchain engineering, and software development, as well as a push for upskilling and reskilling workers affected by AI-related job displacement.Candidates across Central Europe prioritize flexibility, competitive remuneration, and job stability, with an emerging trend of younger generations setting clear expectations and experienced 'silver generation' professionals also remaining a significant part of the workforce. Useful links:Claudia Ciocca – CEE Director, Cpl - https://www.linkedin.com/in/claudiaciocca/Katarzyna Piotrowska – Country Manager, Cpl Poland - https://www.linkedin.com/in/katarzyna-piotrowska-1a80548/Kristyna Matasova – Country Manager - Cpl Czech Rep. & Cpl Slovakia - https://www.linkedin.com/in/kristynamatasova/Victoria Georgieva - Senior Recruitment Consultant & Business Development, Cpl Bulgaria - https://www.linkedin.com/in/victoriageorgieva/CEE Salary Guide 2024 - https://landing.cpl.com/CEE-Salary-Guide-2024/report.html ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

In this episode, I am inviting you to listen to the talk to Piotr Chojnacki where we delve into the topic of invoicing in Poland, discussing finance changes, e-invoicing scope, penalties, and implementation.We explore the effects on payment processes, tax reporting, and the importance of hybrid solutions in invoice issuance.We also discuss system analysis, the implementation process, and Piotr's new LinkedIn bulletin - Tax Radar. Key points of our talk:Poland is transitioning to mandatory e-invoicing (known locally as KSeF) for B2B transactions, with an implementation deadline of July 2024, after which penalties for non-compliance will be enforced starting January 2025.Businesses must prepare for the change by analyzing current processes, identifying gaps, choosing between manual or automated invoicing solutions, and ensuring proper documentation of the new procedures.The e-invoicing system will impact several areas including sales invoicing, incoming invoice processing, payment procedures for invoices, and tax reporting, requiring companies to adapt their processes accordingly. Links worth clicking:Piotr Chojnacki on Linkedin - https://www.linkedin.com/in/piotr-chojnacki-b4240986/Tax Radar Linkedin bulletin - https://www.linkedin.com/newsletters/7148009436358361088/Talk about this episode with Artificial Intelligence - https://gmbw.onpodcastai.com/episodes/iCvpKSFV5RL ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT LinkedIn - https://www.linkedin.com/in/wiktordoktor You can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

In 96th episode of Good Morning BSS World my guest is Sergii Prynov with whom we delve into the current status of the IT industry in Ukraine, discussing various projects, initiatives, and cybersecurity issues. This episode is cocreated in partnership with IT Ukraine Association.We provide an overview of the dynamic IT market, the growth of IT and history of SEETON company, and their expansion into Azerbaijan.We also discuss SEETON's services and locations, and Prynov's dedication to customer and partner connections. Links:SEETON web page - https://www.seeton.pro/SEETON on Linkedin - https://www.linkedin.com/company/seeton/SEETON on Facebook - https://www.facebook.com/SeetonGroupSEETON on YouTube - https://www.youtube.com/@SeetonGroupSergii Prynov on Linkedin – https://www.linkedin.com/in/prynov/ ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

Welcome to the 95th episode of the Good Morning BSS World podcast, where we bring you insightful conversations with industry leaders and experts from around the globe. In this exciting episode, our host, Wiktor Doktór, engages in a thought-provoking discussion with Liudmila Pidgorna, shedding light on the ever-evolving landscape of the IT industry in Ukraine.Ukraine has gained significant prominence in the global IT arena over the years, and Integrity Vision stands as a testament to the country's growing prowess in the field. Wiktor and Liudmila begin their conversation by delving into the history and background of Integrity Vision, providing our listeners with a comprehensive understanding of the company's journey, values, and goals.Integrity Vision, as Liudmila reveals, has been at the forefront of innovation, consistently providing cutting-edge services in the IT sector. The company's commitment to excellence and its ability to adapt to changing market dynamics have made them a trusted name in the industry.As the conversation progresses, Wiktor and Liudmila delve into the specifics of Integrity Vision's client base and market focus. The IT industry is dynamic, and having a keen understanding of the clientele and target market is crucial for any company's success. Our discussion uncovers the diverse range of clients that Integrity Vision serves and the strategies they employ to cater to the unique needs and challenges of each client. Moreover, the conversation takes a deep dive into the market trends and demands that drive the company's strategic decisions.In summary, the 95th episode of the Good Morning BSS World podcast brings you a stimulating discussion between Wiktor Doktór and Liudmila Pidgorna, showcasing the thriving IT industry in Ukraine and the exceptional journey of Integrity Vision. From their rich history to their vibrant workforce culture, and their diverse client base to their market focus, this episode explores the intricacies that make Integrity Vision a true leader in the field. Don't miss out on this enlightening conversation that takes you on a journey through the exciting world of Ukrainian IT.Links:Integrity Vision web page - https://integrity-vision.com/Integrity Vision on Linkedin - https://www.linkedin.com/company/integrity-vision/Integrity Viosion on X - https://twitter.com/integrityvision?s=11Liudmila Pidgorna on Linkedin - https://www.linkedin.com/in/liudmila-pidgorna-005bb8114/ Talk about this episode with Artificial Intelligence - https://gmbw.onpodcastai.com/episodes/jclUW4jb0TI/chat ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

In this episode, Wiktor Doktór invites Taras Khudoba to discuss the state of the IT industry in Ukraine, its role in military defense, and the expansion of Customertimes. They delve into the company's values and approach, explore the BSS industry, and forecast its future. As usual, we have also done a quick review of what is going on in general in Ukrainian IT industry.“A business perspective on Ukraine” podcast series is created in Partnership with IT Ukraine Association - https://itukraine.org.ua/en/ You can talk about this podcast with AI in here - https://gmbw.onpodcastai.com/episodes/b41ybmV3WBO/chat Useful links:CUSTOMERTIMES web page – https://customertimes.com/Taras Khudoba on Linkedin – https://www.linkedin.com/in/khudoba/CUSTOMERTIMES on Linkedin - https://www.linkedin.com/company/customertimes/ ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

In this episode, Wiktor Doktór and guest Laura Cameron discuss initiatives for job seekers, focusing on ACCA's employability event. They delve into the benefits for both candidates and employers, and provide tips for candidates. They also detail the interaction process at the fair and share statistics from previous ACCA career fairs. You can talk about this episode with PodcastAI in here - https://gmbw.onpodcastai.com/episodes/a9u5DQCpOcl/chat Useful links:EU Virtual Careers Fair and where candidates can register is here: ACCA EU Virtual Careers Fair - https://accaeuvcf2023.vfairs.com/?utm_source=vcf&utm_medium=social&utm_campaign=Podcast ACCA global page - https://www.accaglobal.com/gb/en/member/cpd/digital-intelligence-hub.htmlInformation about VCF - https://www.accaglobal.com/an/en/cam/acca-virtual-careers-fairs.htmlLaura Cameron on LInkedin - https://www.linkedin.com/in/laura-cameron-132616b2/ ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you enjoyed this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

In this episode, Wiktor Doktór and Jowita Jablonska discuss the business landscape in Cyprus, including popular industries, taxation, and setting up a business. They delve into the comparison of Cyprus as a tax haven with Panama, discuss language and official documentation, and explore company regulations and office spaces. They also talk about incentives for expats, understanding Cyprus culture, traffic rules, and the legal system. Links:Jowita Jablonska on LinkedIn: https://www.linkedin.com/in/jowitajablonska91/IBCCS TAX on Linkedin: https://www.linkedin.com/company/9176418/admin/feed/posts/Website: https://ibccs.tax/YouTube channel Tax Tube: https://www.youtube.com/@taxtubemediaFacebook: https://www.facebook.com/ibccs.taxNomads Club:On Instagram: https://www.instagram.com/nomads_club.cy/On LinkedIn: https://www.linkedin.com/company/nomads-club/ ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so: Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

Georgia is becoming more and more attractive for the BPO and IT industries. This European country since few years is growing and becomes a home for many companies from US and Western Europe.But how do taxes look like in this Country?Well, to find the answer to this question, I have invited Ketevani Aghoshashvili – Partner at IBCCS Georgia LLC, who knows everything about Georgian taxes.Grab a coffee and listen to the 91st episode of Good Morning BSS World podcast and you will know all you need to know about taxes in Georgia Links:IBCCS.tax web page - https://ibccs.tax/IBCCS.tax on LInkedin - https://www.linkedin.com/company/ibccstax/ ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons: Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

How many of you work at home?How many of your employees work at home? I assume the answer is quite obvious and most of you as well as most of your employees work at home all the time or probably quite often. And here comes the question – is your work environment at home secure? Did you ever think about it? If an employee works for a company, even at home, still the working conditions and working environment should be safe.I had a pleasure to talk to Peter Hubbard from Cloudbase Partners. Peter and his Team have created an application which main purpose is to run an audit of working conditions at home. Easy app, fully customizable named FLEX.Grab a coffee and listen to our chat. This is what Flex is all about and this is how in easy way you can be sure that your employees are safe once they work at home. Few useful links:Peter Hubbard on Linkedin - https://www.linkedin.com/in/peter-hubbard-frsa-913705124/Flex app - https://www.flex-home.app/ ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

Today we opened doors to ELEKS – Ukrainian IT company which started its business activities in 1991. Since that time ELEKS opened 15 offices in various countries and keeps on growing. ELEKS is already in Japan and explores Latin America.Turn on the speakers and get familiar with 89th episode of Good Morning BSS World podcast with another business perspective on Ukraine. Find out who is and what does ELEKS do? Special guest of this episode is Ruslan Seredyuk - Chief Engineering Officer in ELEKS.As usual, we have also done a quick review of what is going on in general in Ukrainian IT industry.“A business perspective on Ukraine” podcast series is created in Partnership with IT Ukraine Association - https://itukraine.org.ua/en/ Useful links:ELEKS web page – https://eleks.com/Ruslan Seredyuk on Linkedin – https://www.linkedin.com/in/rseredyuk/ELEKS on Linkedin - https://www.linkedin.com/company/eleks/ELEKS' blog - https://eleks.com/blog/ ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

Did I tell you I love to get familiar with reports? Well, I do! Reports bring a lot of interesting information. On daily basis I do search for BPO, GBS and CX information from all around the World and when I see there is a new report, which describes trends within those industries, I just need to read it.So today, I am already after reading the report titled “Europe and the Nearshore: Between Geopolitics, Recession and Resilience”. And even more! I have discussed this report with its author – Sean Goforth, the Director of Syndicated Research at Ryan Strategic Advisory.If you want to know which Countries are in the interest of businesses from UK, Spain, Italy, Germany and France. If you want to get familiar where does Europe look for nearshoring and offshoring of CX processes. You just need to listen to 88th episode of Good Morning BSS World podcast! Links:Report - https://ryanadvisory.com/latest-research-europe-and-the-nearshore-2023/ Sean Goforth on Linkedin - https://www.linkedin.com/in/sean-goforth-9a4725b2/ ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

Georgia – a country in Europe located at the East side of the Black Sea is famous for beautiful mountains, tea fields and tasty cuisine. But it is not only a tourist or food destination.Georgia is becoming more and more attractive for Business Services industry especially for companies with BPO and IT profiles. I've been to Georgia in June 2023 and visited Tbilisi as well as Batumi – two most popular cities. However this 87th episode of Good Morning BSS World podcast is not the talk about my visit.I had a pleasure to meet and talk to Irakli Arjevanidze - Co-founder and Regional Director at IBCCS Georgia. Irakli and his company are helping businesses to grow in Georgia. Actually Georgia is just one of the Countries IBCCS is present, but today we have decided to discover business potential of Georgia.Press PLAY and listen or watch to our talk. I am sure you will enjoy this episode, starting from the point, that Georgia which we talk about is not one of the States in America

Welcome to Ukraine, Welcome to ITERA!Yes, today I have a pleasure to share with you another podcast created in partnership with IT Ukraine Association. Every month I have a chat with one Ukrainian company from IT industry and we get familiar with who they are and what do they do.In today's business perspective in Ukraine we focus on ITERA company. Their history started in 90s of XX century in Oslo, Norway. Since that time the company expanded, opened operations centres in CEE region and also other offices in Nordic Countries.Who is ITERA and what does ITERA do? Well, click play to this podcast and you will know everything. Special guest of this episode is Oleksandr Storokha - Country Head at Itera Ukraine.As usual, we have also done a quick review of what is going on in general in Ukrainian IT industry.“A business perspective on Ukraine” podcast series is created in Partnership with IT Ukraine Association - https://itukraine.org.ua/en/ Useful links:ITERA web page – https://www.itera.com/Oleksandr Storokha on Linkedin – https://www.linkedin.com/in/oleksandr-storokha-67097a23/ITERA on Linkedin - https://www.linkedin.com/company/itera-asa/ ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

Hello and welcome to the 85th episode of Good Morning BSS World podcast. Today we are coming back to Ghana and a talk to Belinda Awumee from Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH. This is already our second talk, where we are discussing the business environment of Ghana. Our first talk you can find in here - https://youtu.be/A9622RmwQB4Today in our conversation we present a deeper look at key business aspects of Ghana. By listening to this podcast you will get familiar with:Language Proficiency. Description of the Business Environment. IT Infrastructure Labour pool. Economic Challenges Investor trip to Ghana organized by Invest for Jobs project of GIZ.And much more.Turn your speakers louder and enjoy the show! Here are few useful links:Belinda Awumee on LinkedIn - https://www.linkedin.com/in/belinda-awumee/Belinda Awumee on Instagram - https://www.instagram.com/b3lynndah/Ghana on GIZ web pages - https://www.giz.de/en/worldwide/324.htmlGIZ web pages - https://www.giz.de/en/html/index.htmlInvest in Jobs - https://invest-for-jobs.com/en/Email Belinda at - belinda.awumee@giz.de Examples of companies that work on B2B recruitment in Ghana: Jobberman - https://www.jobberman.com.gh/about#about L'Aine Services - https://laineservices.com/ This description will be updated with details of Ghana Business Week event, once more information is available. ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk - https://www.linkedin.com/in/adam-agilino/If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

Ukraine is famous of it's IT industry. The history of ICT in Ukraine has already many decades and one of the first companies which was created in Ukraine, extended it's business activities and is very well recognized around the World is Infopulse.The beginning in Ukraine and now presence in many other countries. Wide scope of provided services to dozens of industries. Here I give you another episode of Good Morning BSS World podcast with business perspective on Ukraine.Today you can listen about who is Infopulse and what does Infopulse do. Podcast's special guest is Ivan Korzhov, Country Manager of Infopulse Ukraine, who talks about his company.This episode is created in Partnership with IT Ukraine Association.Enjoy the show! If you want to get more information about Infopulse or Ivan himself, here are some useful links:Infopulse - https://www.infopulse.com/Infopulse on Linkedin - https://www.linkedin.com/company/infopulse/Infopulse on Instagram - https://www.instagram.com/infopulse/ Ivan Korzhow on LInkedin - https://www.linkedin.com/in/ivankorzhov/IT Ukraine Association - https://itukraine.org.ua/en/ ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk - https://www.linkedin.com/in/adam-agilino/If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

The business world is full of very interesting companies. Some of them are present in one country, the others work on many markets. Some of them provide one type of services, the others have large portfolio. Some operate in one language, and others in dozens.Today I have a pleasure to share with you another episode of Good Morning BSS World podcast from the series of “Who are THEY?”, where together with invited guests we discover the history and current status of their companies.The history of Alorica started in late 90ies of XX century in North America. In 2023 the company is already present worldwide being in the top league of BPO CX providers.Who are they in Alorica? Well, listen to my talk to Matthew Sims, the President of EMEA in Alorica, and you will know about Alorica nearly everything. If you want to check the Alorica's web page – here it is - https://www.alorica.com/You can find Alorica on Linkedin as well - https://www.linkedin.com/company/alorica/On Linkedin you can also find Matt - https://www.linkedin.com/in/matthew-sims-7892542/ ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk - https://www.linkedin.com/in/adam-agilino/If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

Did you ever wonder how the future of work will look like?Well, having said that I do think and analyze it nearly every day. New jobs are created nearly every day, some of the “old” jobs disappear. No matter what happens, everywhere and every time there are leaders who need to lead, manage, and show the right paths to follow.During the 7th edition of The BSS Forum organized in Warsaw on April 20th, 2023, Barry Winkless - CSO at Cpl Group & Head of Future of Work Institute, was the keynote speaker and had an excellent opening speech of the whole event.I must admit that it was a great talk to Barry and I learnt a lot during our conversation.3Cs – Convergence, Connectedness, Collaboration3Ws – Work Place, Work Force, Work TaskGoing from Work as a Job to Work as Transformation making it a meaningful workAll above were included in our conversation, now it is your time to listen or watch. Enjoy! Here are few useful links:Barry Winkless on Linkedin - https://www.linkedin.com/in/barry-winkless-7357094/Barry's web page - https://www.barrywinkless.com/Future of Work Institute https://www.cpl.com/ie/for-clients/cpl-services/future-of-work-institute ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

Learning is the key to get new skills, experience and increase number of opportunities to find a good job. We are used to learn in schools and universities, we are used to learn via online courses, we are also used to learn on our own and all of those works.Usually we need to pay in advance for all courses and trainings if they are not provided by public schools or our friends.How about free of charge (before and during the training) education of useful skills which will guarantee you to get new well paid job? Is it even possible to attend the regular professional full time course for 4-5 months and pay nothing in advance and to pay ONLY if you get the job?Well … it is possible. I had a great pleasure to talk to Max Lysak - co-founder & CGO at Edtech startup Mate academy, who shared with me the whole idea of how Mate academy works in Ukraine and expands on other markets. Great idea born in Kyiv, Ukraine with huge potential of fast growth around the World.If you are thinking of building your career in software development, programming or testing this is the podcast for you and you should also find a moment to go to Mate academy web page - https://mate.academy/en-euMax has also shared with me direct links to Mate academy's pages in:Ukraine - https://mate.academy/Poland - https://mate.academy/plIf you want to talk to Max directly, he is available on Linkedin - https://www.linkedin.com/in/makslysak/“A business perspective on Ukraine” podcast series is created in Partnership with IT Ukraine Association - https://itukraine.org.ua/en/ ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

Did you know that in Ghana last year there was 80% increase of graduated students? How much do you know about Ghana as the BPO and IT destination?Well. I did not know much till April 2023 when I met Belinda Awumee at the IT conference organized by German Outsourcing Association in Munich. I must say it was a great talk to Belinda and we agreed to meet one day to talk about Ghana in Good Morning BSS World podcast.So here it is. Grab some coffee and listen to a story about Ghana as the BPO and IT destination.I am sure this is not our last talk about Ghana and Africa in this podcast. So get ready for other talks as well. But for now let's focus on Ghana. Here are also some links which Belinda mentioned during our talk:Belinda Awumee on LinkedIn - https://www.linkedin.com/in/belinda-awumee/Belinda Awumee on Instagram - https://www.instagram.com/b3lynndah/Ghana on GIZ web pages - https://www.giz.de/en/worldwide/324.htmlGIZ web pages - https://www.giz.de/en/html/index.htmlInvest in Jobs - https://invest-for-jobs.com/en/Email Belinda at - belinda.awumee@giz.de ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model.In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka (https://www.linkedin.com/in/marzena-sawicka-a9644a23/),Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

In our business journey to Ukrainian IT companies, today the Good Morning BSS World podcast takes you to … Poland. Yes – this is correct. Today the podcast's guest is Oleh Piskozub – CEO of Intellias Poland.But we did not talk only about how Intellias is doing in Poland. We have focused on the origins of the business, which started in 2002. The company is already 21 years old and has grown all over the time in scale, locations and also business portfolio.So, let's have another business perspective on Ukraine and this time let's find out what does INTELLIAS do?From Ukraine, to Poland, Croatia, Spain, Portugal, Bulgaria and USA, and as Oleh said new locations are just to be opened soon.From retail to automobiles, telcos and other industries – this is the business story of Intellias.Turn volume on and listen to 79th episode of Good Morning BSS World Podcast.Enjoy! Useful links:Oleh Piskozub on LinkedIn - https://www.linkedin.com/in/oleh-piskozub-832b095/Intellias on LinkedIn - https://www.linkedin.com/company/intellias/Intellias www - https://intellias.com/ ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka (https://www.linkedin.com/in/marzena-sawicka-a9644a23/),Przemysław Sławiński (https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/),Damian Ruciński (https://www.linkedin.com/in/damian-ruci%C5%84ski/)Szymon Kryczka (https://www.linkedin.com/in/szymonkryczka/)Grzegorz Ludwin (https://www.linkedin.com/in/gludwin/).If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

Welcome to the 78th episode of Good Morning BSS World podcast. This time I have met Paul Kusmierz, the Principal of the Master Management Group.I have met Paul several times in the past when he was sharing with me the history of his company. Something what has started in retail industry and created a large scale of shopping malls all around Poland and grew in the line of time has also been extended with the tallest office building in the city of Łódź in Poland.So who are THEY? Who is Master Management Group? What does a tree in their logo mean? Who is Paul and what are the plans of his business?Answers to all of those questions you will find out from this episode. And here are some links which you will find useful to get more information about Master Management Group, Paul himself as well as great Hi Piotrkowska office project in Łódź.Web page of Master Management Group - https://www.mmgm.pl/en/Paul Kusmierz on LinkedIn - https://www.linkedin.com/in/paul-kusmierz-338215151/Web page of Hi Piotrkowska - https://www.hipiotrkowska.pl/en/Master Management Group on LinkedIn - https://www.linkedin.com/company/master-management/ ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka (https://www.linkedin.com/in/marzena-sawicka-a9644a23/),Przemysław Sławiński (https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/),Damian Ruciński (https://www.linkedin.com/in/damian-ruci%C5%84ski/)Szymon Kryczka (https://www.linkedin.com/in/szymonkryczka/)Grzegorz Ludwin (https://www.linkedin.com/in/gludwin/).If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast

Good Morning, Good Afternoon, Good Evening listeners of Good Morning BSS World podcast. Here we come with next news, updates and information from Ukrainian IT world.This time I had a great opportunity to talk to Grigoriy Legenchenko - the Chief Technology Officer at Prozorro.Sale, a Ukrainian state-owned IT company. Grigoriy is responsible for all IT development and operations of the nationwide government auction solution, which includes a web-based trading system and more than 40 independent marketplaces.During our chat Grigoriy was based in Kyiv, Ukraine and I have connected him from Warsaw, Poland. In our chat talk we have discussed the current situation in Ukrainian IT industry and also focused deeper on business, which is Prozorro.Sale.From our talk you will find out what Prozorro.Sale does on daily basis, why is it important for public sector and what kind of impact does it have on fighting with corruption.Grab a coffee or just sit comfortably and enjoy the show! If you'd like to get more information concerning Prozorro.Sale, here are some useful links:Prozorro.Sale web page - https://prozorro.sale/enProzorro.Sale on LinkedIn - https://www.linkedin.com/company/prozorro.sale/Grigoriy Legenchenko on LinkedIn - https://www.linkedin.com/in/glegenchenko/ ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka (https://www.linkedin.com/in/marzena-sawicka-a9644a23/),Przemysław Sławiński (https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/),Damian Ruciński (https://www.linkedin.com/in/damian-ruci%C5%84ski/)Szymon Kryczka (https://www.linkedin.com/in/szymonkryczka/)Grzegorz Ludwin (https://www.linkedin.com/in/gludwin/).If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

Hello, hello listeners and viewers of Good Morning BSS World podcast. Here comes another episode on which we do a look inside of Ukrainian IT industry.A guest of the 76 episode is Iryna Manukovska, who is the Head of Marketing in Jevera Software Solutions. In our conversation we started with a short summary of what was happening in Ukrainian IT industry in January of 2023 and we continued our talk to get a deeper business perspective on Ukraine.Iryna represents Jevera Software Solutions, so I was curious of what do they do in their company. After listening to this episode you will also know what does Jevera do on daily basis. It was a great talk, and as you will find out I was not talking to Ukraine, as Iryna is based on Cyprus.Any other surprises of this talk? Well… Were you ever thinking IT can be romantic? Yes, you read well – Romantic. This is also covered in this episode of Good Morninig BSS World Podcast.Enjoy! If you'd like to get more information concerning Jevera, here are some useful links:Jevera web page - https://www.jevera.software/Jevera on LinkedIn - https://www.linkedin.com/company/jevera/Iryna Manukovska on LinkedIn - https://www.linkedin.com/in/manukovskaya/ ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka (https://www.linkedin.com/in/marzena-sawicka-a9644a23/),Przemysław Sławiński (https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/),Damian Ruciński (https://www.linkedin.com/in/damian-ruci%C5%84ski/)Szymon Kryczka (https://www.linkedin.com/in/szymonkryczka/)Grzegorz Ludwin (https://www.linkedin.com/in/gludwin/).If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

If you are running business in CEE region, this episode of Good Morning BSS World podcast is for you.If you are interested in HR trends in 2023, this podcast is for you.If you are working in Czechia, Poland, Slovakia or Hungary, you need to listen to this talk.This is first time ever, when in Good Morning BSS World podcast there was not one, not two, not even three guests, but four of them. Why? Well, we had a good reason to arrange this talk. CPL Jobs has released in the first weeks of January 2023 a very interesting publication titled CEE Salary Guide 2023. This publication provides an in-depth analysis of the job market in Slovakia, Czech Republic, Poland and Hungary including salary & trends for 2023.Once I saw this Guide, I downloaded it and read of course, but I also wanted to discuss it together with the authors.And here it is!My special guests of 75th episode of Good Morning BSS Podcast are:Katarzyna Piotrowska, Country Manager, Cpl PolandLubica Krajcovicova, Branch Manager, Cpl SlovakiaSebestyén Németh-Tóth, Recruitment Team Lead, Cpl HungaryPavol Nagy, CEE Finance Director, Cpl & CovalenAll of them cocreated the CPL's CEE Salary Guide 2023 and all help me to find the answer to the question - How does HR market looks like in CEE region in the beginning of 2023?Get ready and listen to our talk! I am sure you will get many interesting insights, news, data and I also believe few surprises. What roles are the most required, which languages are in the highest demand, in which cities companies recruit new employees, is Brno more attractive than Prague – this is just a sample of subjects we have talked through.And here are some useful links:CPL's CEE Salary Guide 2023 you can find in here - https://bit.ly/CEESG2023Katarzyna Piotrowska on LinkedIn – https://www.linkedin.com/in/katarzyna-piotrowska-1a80548/Lubica Krajcovicova on LinkedIn – https://www.linkedin.com/in/lubica-krajcovicova-62097b44/Sebestyén Németh-Tóth on LinkedIn – https://www.linkedin.com/in/n%C3%A9meth-t-sebesty%C3%A9n/Pavol Nagy on LinkedIn – https://www.linkedin.com/in/pavol-nagy-87040616/****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka (https://www.linkedin.com/in/marzena-sawicka-a9644a23/),Przemysław Sławiński (https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/),Damian Ruciński (https://www.linkedin.com/in/damian-ruci%C5%84ski/)Szymon Kryczka (https://www.linkedin.com/in/szymonkryczka/)Grzegorz Ludwin (https://www.linkedin.com/in/gludwin/).If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

Probably it is not a big surprise for you if I say that one of the strongest businesses in Ukraine is IT. Ukraine is famous of providing various IT services to the clients from all over the World. This was a fact before the war with Russia and it is still a fact now.A good friend of mine – Konstantin Vasyuk is leading IT Ukraine Association - the membership organization for IT companies who are based in Ukraine. I had a pleasure to talk to Konstantin many times in the past he as well as his colleagues from IT Ukraine Association were many times speakers and guests on business events organized in Poland.I have invited Konstantin to join me in monthly talks updating of what is happening in Ukrainian IT industry. Here, in 74th episode of Good Morning BSS World, you can listen to our first talk, where we summarize the year of 2022. In next months we will bring you updates from upcoming months.In this episode you will get familiar with who IT Ukraine Association is, what is the scale of Ukrainian IT industry, what kind of services Ukrainian IT companies provide and to which markets. You will also hear what is included in annual report “Do IT like Ukraine”. By the way, you can download this report from here - https://itukraine.org.ua/en/it-reports-do-it-like-ukraine.htmlThis is not all, there are many other valuable and interesting insights concerning Ukrainian IT industry, which Konstantin is talking about.Enjoy!And here come few other useful links:Konstantin Vasyuk on LinkedIn - https://www.linkedin.com/in/konstantin-vasyuk/IT Ukraine Association on LinkedIn - https://www.linkedin.com/company/itukraine/IT Ukraine Association web page - https://itukraine.org.ua/en/ ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka (https://www.linkedin.com/in/marzena-sawicka-a9644a23/),Przemysław Sławiński (https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/),Damian Ruciński (https://www.linkedin.com/in/damian-ruci%C5%84ski/)Szymon Kryczka (https://www.linkedin.com/in/szymonkryczka/)Grzegorz Ludwin (https://www.linkedin.com/in/gludwin/).If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

Good morning, good afternoon, good evening my listeners!Here it comes! The very first episode of Good Morning BSS World podcast in 2023 and already from the very beginning IT IS VERY INTERESTING TALK.When 2022 was still not over, I have invited Peter Ryan from Ryan Strategic Advisory and Matt Kendall from Cognitive Copy, to have a deeper analysis of the 2022 Offshoring BPO Confidence Index, those gentlemen have recently created and shared with international audience. This is already the second time when offshoring and nearshoring BPO locations were analyzed by Peter and Matt. How the Index was created?What is included in it?What criteria were taken into consideration?Which countries are the leading ones?Wow … there were so many questions and all were answered. So here it comes - 2022 Offshoring BPO Confidence Index discussed with Peter Ryan and Matt Kendall! Grab a coffee, sit comfortably and listen. Enjoy the show! Useful links:The 2022 Offshoring BPO Confidence Index can be downloaded from here https://ryanadvisory.com/new-report-offshore-bpo-confidence-index-2022/ and here https://www.cognitivecopy.com/confidence-index-22Peter Ryan on LinkedIn - https://www.linkedin.com/in/peter-ryan-montreal/Matt Kendall on LinkedIn - https://www.linkedin.com/in/mattjqkendall/Main page of Ryan Strategic Advisory - https://ryanadvisory.com/Main page of Cognitive Copy - https://www.cognitivecopy.com/ ****************************My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.If you want to learn more about me, please visit my social media channels:YouTube - https://www.youtube.com/c/wiktordoktorHere is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYTLinkedIn - https://www.linkedin.com/in/wiktordoktorInstagram - https://www.instagram.com/wiktordoktorYou can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl ****************************This Podcast is supported by Patrons:Marzena Sawicka (https://www.linkedin.com/in/marzena-sawicka-a9644a23/),Przemysław Sławiński (https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/),Damian Ruciński (https://www.linkedin.com/in/damian-ruci%C5%84ski/)Szymon Kryczka (https://www.linkedin.com/in/szymonkryczka/)Grzegorz Ludwin (https://www.linkedin.com/in/gludwin/).If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so: Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.