Podcast appearances and mentions of sandra sucher

There's plenty of finger pointing taking place following the CrowdStrike software outage that took down millions of computers all over the world earlier this month. So what's the best way to deal with big mistakes in the workplace – and can you win back trust after a huge error? Senior editor Hugh Carnegy, who administers the FT's corrections and complaints process, tells host Isabel Berwick how he handles mistakes by editors and correspondents, and Sandra Sucher, professor of management practice at Harvard Business School, joins the conversation to talk about how trust is lost and regained in a corporate setting.To take part in the FT audience survey and be in with a chance to win a pair of Bose wireless headphones, please click here. For the survey's terms and conditions, please click here Presented by Isabel Berwick, produced by Mischa Frankl-Duval, mixed by Simon Panayi. The executive producer is Manuela Saragosa. Cheryl Brumley is the FT's head of audio.Read a transcript of this episode on FT.com Hosted on Acast. See acast.com/privacy for more information.

Today we hear from Shalene Gupta whose new book, THE CYCLE: Confronting the Pain of Periods and PMDD, was released in February. Shalene and I will be talking about the ways authors can get past their fear of conducting interviews when writing about deeply personal material.Watch a recording here. The audio/video version is available for one week. Missed it? Check out the podcast version above or on your favorite podcast platform.To find Gupta's debut and many other books by our authors, visit our Bookshop page. Looking for a writing community? Join our Facebook page. Shalene Gupta is a reporter whose work has appeared in Fortune, The Atlantic, ESPN, Fast Company, and Harvard Business Review. She is the coauthor of The Power of Trust: How Companies Build It, Lose It, Regain It with Harvard Business School professor Sandra Sucher.  In 2022, she was identified as a thinker to watch out for and made the Thinkers50 Radar list. She's also the host of the Trustonomy podcast. She has an MS from Columbia Journalism School and is a graduate of GrubStreet's Novel Incubator program. Shalene has taught writing classes in the Boston area, and speaks regularly at conferences about trust and diversity issues.Photo by Andrea Cassani on Unsplash This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit 7amnovelist.substack.com

Today on the Take on Board podcast, I recap the second and very full day of the Australian Institute of Company Directors conference and share my reflections.Hear from me and highlights and takeaways from some of my awesome TOB Correspondents: Kate Waterford, Ruth Faulkner, Jane Andrews, Suzie Thoravel, Emma Olivier, Chaman Sidhu, Zivit Inbar, Sarah Brindley and Sarah Anderson.There are numerous topics I'll be covering in the future on the podcast, so if there is a takeaway that resonated with you, please get in touch and let me know.Links and ResourcesBoard directors should serve shorter terms says former CBA chairEdelman Trust BarometerBen's Bites Last Week in AI MIT Technology Review The Economist WIRED The Information Perplexity AI Coursera - https://www.coursera.org/Open University - https://www.open.edu/AI For Everyone - https://www.coursera.org/learn/ai-for-everyoneTake on Board episode 90: Dr Fiona Kerr asks, “okay, my brain does what now while I'm on a Zoom board meeting?” - https://helgasvendsen.com.au/take-on-board-podcast/episode-90-fiona-kerr/Take on Board episode 108: Sandra Sucher on why The Power of Trust is more than the title of her latest book - https://helgasvendsen.com.au/take-on-board-podcast/episode-108-sandra-sucher/Take on Board episode 246: My AICD Australian Governance Summit 2024 recap with special correspondents (day 1) - https://helgasvendsen.com.au/take-on-board-podcast/episode-246-ags-recap/Upcoming TOB EventsAll eventsYou might want to:Join the Take on Board Facebook communityJoin the Take on Board LinkedIn communityFollow along on TwitterWork with meJoin the Take on Board: Kickstarter group programJoin the Take on Board: Accelerator group programFind out more about meContact me Hosted on Acast. See acast.com/privacy for more information.

Today, our special guest is Cecilia Bergman-Eriksson, whose expertise comes straight from the dynamic growth experience of Oatly. Cecilia works as an Interim Manager and leads companies and organizations to overcome critical and complex challenges. In this episode, we discuss how maintaining a strong culture and values is key during rapid company expansion. Cecilia reveals how spending time with employees, establishing purpose, and embedding values into every process are vital steps toward sustaining transformational change. Links Mentioned: Cultureandleadership.org Episode 68 with Frank Blake Episode 64 with Sandra Sucher

Harvard Business School professors Sandra Sucher and Peter Tufano and the Edelman Trust Institute's Head of Research David Bersoff discuss their new article in Harvard Business Review with Justin Blake, Executive Director of the Edelman Trust Institute The piece gives guidance to business leaders on navigating contentious societal issues amid widespread polarization. “The pressure being … Continue reading "Experts on How Businesses Should Speak Out Amid Controversy"

From Microsoft to Google to Meta, many of the world's biggest tech companies announced layoffs in 2023. But Harvard Business School professor Sandra Sucher, who has been studying layoffs for years, says that companies often overlook their hidden costs: lost institutional knowledge, weakened employee engagement, higher turnover, and lower innovation. She says that it can take years for companies to bounce back from these setbacks. In this episode, you'll learn better ways to approach layoffs—with real-world examples from Twitter, Nokia, and Fidelity Investments. You'll also learn how to regain your employees' trust in the aftermath. This is the second episode in a special series highlighting the four best leadership episodes of 2023, curated from across Harvard Business Review's podcasts. Key episode topics include: leadership, layoffs, human resource management, managing people, talent management. HBR On Leadership curates the best case studies and conversations with the world's top business and management experts, to help you unlock the best in those around you. New episodes every week. · Listen to the original HBR IdeaCast episode: Why Many Companies Get Layoffs Wrong (2023)· Find more episodes of HBR IdeaCast.· Discover 100 years of Harvard Business Review articles, case studies, podcasts, and more at HBR.org.]]>

Henry Cloud: Trust Henry Cloud is an acclaimed leadership expert, clinical psychologist and a New York Times bestselling author. His 45 books, including the iconic Boundaries, have sold nearly 20 million copies worldwide. He has an extensive executive coaching background and experience as a leadership consultant, devoting the majority of his time working with CEOs, leadership teams, and executives to improve performance, leadership skills, and culture. Henry's work has been featured and reviewed by The New York Times, Wall Street Journal, Boston Globe, Publisher's Weekly, Los Angeles Times, and many other publications. Success Magazine named him in the top 25 most influential leaders in personal growth and development, alongside Oprah, Brené Brown, Seth Godin and others. He is a frequent contributor to CNN, Fox News Channel, and other national media outlets. Henry is the author of Trust: Knowing When to Give It, When to Withhold It, How to Earn It, and How to Fix It When It Gets Broken*. When someone betrays your trust, what do you do next? In this conversation, Henry and I explore the five factors of trust and the importance of each one of them in our relationships. Then, we look at the starting point for rebuilding trust after a betrayal, beginning with you and your own support network. Key Points Five factors are key for trust: understanding, motive, ability, character, and track record. Repairing trust is not clean or orderly. The first step is about you, not the person who betrayed you. Leaders who have a support network already in place are better able to take a pause and work through emotion and anger. An authentic apology from someone should articulate the event itself, demonstrate their empathy for how the event felt to you, and appreciate the consequences of their actions. Forgiving someone does not mean you trust them. Resources Mentioned Trust: Knowing When to Give It, When to Withhold It, How to Earn It, and How to Fix It When It Gets Broken* by Henry Cloud Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes The Art of Constructing Apologies, with Sandra Sucher (episode 535) The Path Towards Trusting Relationships, with Edgar Schein and Peter Schein (episode 539) How to Approach a Reorg, with Claire Hughes Johnson (episode 621) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

For this episode, we interview the coauthor of The Power of Trust, Sandra Sucher. In this book, Sandra Sucher and Shalene Gupta examine the economic impact of trust and the science behind it and conclusively prove that trust is built from the inside out. Trust emerges from a company being the “real deal”: creating products and services that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not. Sandra Sucher is a professor of management practice at Harvard Business School and studies trust and moral leadership. She's authored 110 business cases, technical notes, video interviews, teaching notes, and three books. Sucher is on the Edelman Trust Institute advisory board and has collaborated with Deloitte on TrustIQ™, a proprietary tool that measures key elements of trust in major corporations and public sector organizations. Sucher was a business executive for 20 years before joining Harvard. As a senior executive at Fidelity Investments, she measured customer loyalty, redesigned back-office operations, and improved the quality of service. In retailing, she co-authored the proposal to expand Filene's Basement from a single-unit business to a national chain. She has served on corporate and nonprofit boards and as the Better Business Bureau chair. Get Sandra's book here: The Power of Trust: How Companies Build It, Lose It, Regain It. Sandra J. Sucher and Shalene Gupta Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

Interview best practices, how to get yourself geared up for an interview in the first place, how to pace them with your writing, and how to blend what you learn with your own stories and experience. Our experts Shalene Gupta and E.B. Bartels give us their best tips.For a list of my fave craft books and the most recent works by our guests, go to our Bookshop page.E.B.'s quick tips!This piece was just published in Narratively which is super helpful! https://narratively.com/how-journalists-get-their-profile-subjects-to-open-up/Also: • Don't ask yes/no questions or questions with short/specific answers • Don't ask questions with Google-able answers • Do ask more open-ended feelings/memories/experiences questions • Do ask questions that you can only get that information from them • One of my favorite questions to ask: what is the most challenging / most rewarding part of what you do? • Most important question to ask: who should I talk to next? (Like what Shalene just said about finding the Reddit excerpt!)E.B. Bartels is a nonfiction writer, a former Newtonville Books bookseller, and a GrubStreet instructor, with an MFA from Columbia University. She is the author of Good Grief: On Loving Pets, Here and Hereafter, a narrative nonfiction book about loving and losing animals, and her essays and interviews have appeared in Salon, Slate, WBUR, Literary Hub, Catapult, Electric Literature, The Believer, and The Rumpus, among others. E.B. lives in Massachusetts with her husband, Richie, and their many, many pets.Shalene Gupta has a Master's from Columbia Journalism School. In the past she was a reporter for Fortune where she wrote about the intersection of diversity and tech. Her work has appeared in Harvard Business Review, ESPN-W, and Kirkus Reviews, among others. Before working as a reporter, she taught English in Malaysia on a Fulbright scholarship and wrote a book documenting the history of the Malaysian Fulbright program. She's co-authored the Power of Trust (Public Affairs) with HBS professor Sandra Sucher and is currently working on a book on PMDD/severe PMS (Flatiron '24), and her YA novel from the Novel Incubator program. Thank you for reading The 7am Novelist. This post is public so feel free to share it. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit 7amnovelist.substack.com

When companies lay off thousands of workers at a time, how much do they think about those left behind? Sudden job cuts can sever the bond of trust between employers and their remaining workers. Host Isabel Berwick asks Sandra Sucher from Harvard Business School whether that trust can be repaired, and the FT's management editor Anjli Raval talks about research into the effects of mass lay-offs. Plus, careers expert Jonathan Black gives tips on how to make sure you are ready to face the job market. Want more?The shock of mass lay-offs is only the beginning for companiesTech workforces: how low can they go?FT subscriber? Sign up for the weekly Working It newsletter with one click, here. We cover all things workplace and management — plus exclusive reporting on trends, tips and what's coming next. We'd love to hear from you. What do you like (or not)? What topics should we tackle? Email the team at workingit@ft.com or Isabel directly at isabel.berwick@ft.com. Follow Isabel on LinkedInSubscribe to Working It wherever you get your podcasts — and do leave us a review!Presented by Isabel Berwick. Produced by Manuela Saragosa and Audrey Tinline. The sound engineer is Breen Turner.Read a transcript of this episode on FT.com Hosted on Acast. See acast.com/privacy for more information.

For this episode, let's revisit a Strategy Skills classic where we interview the coauthor of The Power of Trust, Sandra Sucher. In this book, Sandra Sucher and Shalene Gupta examine the economic impact of trust and the science behind it and conclusively prove that trust is built from the inside out. Trust emerges from a company being the “real deal”: creating products and services that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not. Sandra Sucher is a professor of management practice at Harvard Business School and studies trust and moral leadership. She's authored 110 business cases, technical notes, video interviews, teaching notes, and three books. Sucher is on the Edelman Trust Institute advisory board and has collaborated with Deloitte on TrustIQ™, a proprietary tool that measures key elements of trust in major corporations and public sector organizations. Sucher was a business executive for 20 years before joining Harvard. As a senior executive at Fidelity Investments, she measured customer loyalty, redesigned back-office operations, and improved the quality of service. In retailing, she co-authored the proposal to expand Filene's Basement from a single-unit business to a national chain. She has served on corporate and nonprofit boards and as the Better Business Bureau chair. Get Sandra's book here: The Power of Trust: How Companies Build It, Lose It, Regain It. Sandra J. Sucher and Shalene Gupta Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

From Microsoft to Google to Meta, many of the world's biggest tech companies have been announcing layoffs recently. Their explanation is usually that they overhired and need to cut costs. But Harvard Business School professor Sandra Sucher, who has been studying layoffs for years, says companies often underestimate the downsides. Layoffs don't just come with bad publicity, she explains. They also lead to loss of institutional knowledge, weakened engagement, higher turnover, and lower innovation as remaining employees fear risk-taking. And she says it can take years for companies to catch up. Sucher is a coauthor of the HBR article "What Companies Still Get Wrong About Layoffs."

Trust is the most potent force underlying the success of every board. When trust is in the room, great things can happen. Yet it can be shattered in an instant, with a devastating impact on the performance and effectiveness of the board and, potentially, ultimately, a company's market cap and reputation. How can boards build and sustain trust in the boardroom and with stakeholders? When it is lost, what can boards do to regain it?In this podcast, Dr Sabine Dembkowski, Founder and Managing Partner of Better Boards discusses trust with Professor Sandra Sucher, Professor of Management Practice at Harvard Business School and an internationally recognized trust researcher. "The Power of Trust: How Companies Build It, Lose It, Regain It" is her third book, based on two decades of research on global companies' best practices and the gray areas of business. "The board is pivotal in establishing trust"Sandra starts with her opinion that boards are probably the most important contributor to companies being trusted. In the global environment, trust is a multi-stakeholder issue. "I'm more or less willing to take risks depending on whether or not I trust the other people in the room" Research confirms that trust is built from the inside out. It isn't easy to be trusted by people outside an organisation if the people within it don't trust each other. A boardroom is a small group environment where lots of risk-taking is required, as people need to talk about difficult issues, and the willingness to do this depends on trust."The first thing that board members can do is just be clear on what it is that they're good at, what they're there for, and to make sure that they actually can do that really well"Sandra outlines a formula or framework for the basis on which people trust. Firstly, individuals and organisations trust that the other party is competent, without which there is no reason to trust.  The second basis on which people trust is motive because if we are vulnerable to someone else, they have power, and what is motivating them is very important. Motives are the way that we show whose interest we take into account.   She explains that the third dimension of trust is what she refers to as means, and to be seen as operating fairly and having fair means.   Lastly, she covers impact, judged separately from the first three. This is the real, on-the-ground effect of their actions on us, the net effect of their actions, be they positive and beneficial or negative. Those four dimensions, competence, motives, means, and impact, are ways in which any board member can expect to be judged."Do a good root cause analysis and fix the steps that need to be fixed"Sandra explains that there is much empirical research on recovering from lost trust and outlines the 'apology formula.' The first thing is to acknowledge the harm done and apologise for it. The second thing is to explain what happened, avoiding corporate-style apologies in the passive voice, "mistakes occurred," but in active language - "what we did wrong." Then they can build confidence in your ability to fix things. The third step is to offer a solution. What will you do about it? The three top takeaways from our conversation are:1.      Boards have a central role in helping companies become trusted, and both earn trust over time and recover it if it's lost.2.     Inside the board, it's essential to be mindful of building trusting relationships. That is hard work, but it pays off enormously in the contentious decisions that boards must make. 3.     When facing a big decision, board members should question, 'in this decision, will this cause us to earn or to lose trust, and with whom?'

The culture we live in has an invisible influence over our individual and collective behaviors. The tendency towards openness or order in a society is expressed by Michele Gelfand, as the looseness or tightness of a culture. How loose or tight a country is can be correlated to the amount of threat the nation has faced in the past, and in turn, can indicate how its people will respond to a new threat, such as a global pandemic.   Michele Gelfand is Professor of Organizational Behavior at the Stanford Graduate School of Business and Professor of Psychology by Courtesy at Stanford University. She wrote her book “Rule Makers, Rule Breakers: Tight and Loose Cultures and the Secret Signals That Direct Our Lives” in the era before COVID. Despite that she astutely addressed how tight and loose nations would respond to the threat of a global pandemic. We were honored to have the time to chat more with Michele about this topic and many others in this episode.    Topics (5:49) Welcome and speed round questions. (6:27) How culture influences our behavior.  (10:26) How the threat to a nation influences how tight and loose cultures are. (13:21) What Bert and Ernie can teach us about our tight and loose personalities. (16:27) What factors influence our default tendency to be tight or loose people?  (20:21) The global threat of the pandemic and how loose and tight cultures responded.  (28:48) What Ukraine has taught us about national identity. (30:47) How can societies maximize both order and openness? (35:02) Can organizations instigate flexible tightness? (39:42) Do we have blind spots on how open we are? (43:26) How values and attitudes influence your behaviors in different cultures. (47:41) What nudge worked to encourage mask wearing among Republicans and Democrats? (51:50) The music that influences Michele's work.   © 2022 Behavioral Grooves   Links Michele Gelfand: www.michelegelfand.com “Rule Makers, Rule Breakers: Tight and Loose Cultures and the Secret Signals That Direct Our Lives” book by Michele Gelfand: https://amzn.to/37O7OSC  Mindset Quiz: How tight or loose are you? www.michelegelfand.com/tl-quiz  Episode 266, Sandra Sucher, Trust: The Four Key Steps to Genuinely Build It: https://behavioralgrooves.com/episode/four-key-steps-to-build-trust/  Episode 102, Cristina Bicchieri, Social Norms are Bundles of Expectations: https://behavioralgrooves.com/episode/cristina-bicchieri-social-norms-are-bundles-of-expectations/    Musical Links Oscar Peterson “C Jam Blues”: https://www.youtube.com/watch?v=NTJhHn-TuDY  Les McCann “A Bag of Gold”: https://www.youtube.com/watch?v=50bGvY3Roj0  Dave Brubeck “Take Five”: https://www.youtube.com/watch?v=vmDDOFXSgAs  Bach “Brandenburg Concertos”: https://www.youtube.com/watch?v=NCPM8DEsvmc

Welcome to episode #824 of Six Pixels of Separation. Here it is: Six Pixels of Separation - Episode #824 - Host: Mitch Joel. Do you trust the brands that you buy from? Has your definition of trust in business shifted through this pandemic? Shalene Gupta is a research associate at Harvard Business School and the co-author of The Power of Trust - How Companies Build It, Lose It, Regain It with Harvard Business School professor, Sandra Sucher. The Power of Trust was nominated for a Thinkers50 Breakthrough Idea award. In 2022, Shalene was identified as a thinker to watch out for and made the Thinkers50 Radar list. In the past she was a reporter for Fortune where she wrote about the intersection of diversity and tech. Before working as a reporter, she was a financial specialist for the U.S. Department of Treasury, taught English in Malaysia on a Fulbright scholarship and wrote a book documenting the history of the Malaysian Fulbright program. She has a BA in writing seminars and psychology from Johns Hopkins and an MS from Columbia Journalism School. She's also a graduate of GrubStreet's Novel Incubator program. Shalene has taught writing classes in the Boston area, spoken at conferences about trust and diversity, and is now thinking deeply about how we can learn to better trust one another and the companies that we work with. Enjoy the conversation... Running time: 50:41. Hello from beautiful Montreal. Subscribe over at Apple Podcasts. Please visit and leave comments on the blog - Six Pixels of Separation. Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook. or you can connect on LinkedIn. ...or on Twitter. Here is my conversation with Shalene Gupta. The Power of Trust - How Companies Build It, Lose It, Regain It. Sandra Sucher. Follow Shalene on LinkedIn. Follow Shalene on Twitter. This week's music: David Usher 'St. Lawrence River'.

“The headline here is that lost trust can be regained,” says Sandra Sucher, Professor of Management Practice at Harvard Business School. In conversation with Edelman Trust Institute Executive Director Justin Blake, Sucher unpacks the 2022 Trust Barometer, sheds light on her latest findings and makes clear that trust – at the personal or corporate level … Continue reading "Sandra Sucher on How Companies Build, Lose and Regain Trust"

This week, we sit down with Sandra Sucher, Professor of Management Practice at Harvard Business School, to discuss defining trust in companies, vulnerability in leadership, and being a professor at Harvard.

This week, we sit down with Sandra Sucher to discuss defining trust in companies, vulnerability in leadership, and being a professor at Harvard Business School.

When companies or politicians break trust, it takes three equally important steps to repair trust. As a professor of management practice at Harvard Business School and co-writer of the book “The Power of Trust: How Companies Build It, Lose It, Regain It”, Sandra Sucher takes us through some examples of apologies after broken trust that were ineffective, causing tremendous harm. UBER is a very competent company, yet they are losing customers due to a lack of trust, Volkswagen had its trust failure after rigging emissions test of their diesel cars, for which the CEO apologized, but did so unconvincingly, with great consequences. But there are examples of successful trust repair. Who remembers Japanese-based platform business Recruit Holdings, who after a scandal showed how to repair broken trust, or the PWC gaffe from 2017, where employees mixed up the winner's envelope, as a result of which La La Land was announced the Oscar winner, instead of Moonlight. Both did a remarkable job in restoring trust. In the interview, she explains what it took to restore those trust failures. She talks about a study by Kurt Dirks who found that the NCAA basketball team won the most games due to the trust they had in their coach and about the way politicians can restore broken trust, about creating a trusted work environment for women, and the four attributes of trust repair.

Michael's new book How to Begin: Start Doing Something that Matters is now available at www.HowToBegin.com. During the first phase of the pandemic I experimented with a type of online gathering, which I called Cocktails and Questions. After getting myself a cocktail, five people in my circle would gather, and we all had six minutes to reflect on a question I had sent them the day before; they would talk without interruption. The question I had sent was designed to provoke reflection, vulnerability, and insight. One of my favourite questions was this: What are you holding on to, and why? Woven into that question is the insight that once we've taken hold of something, we become committed to it, often to an extent that's irrational, and one that no longer serves us. This applies to companies we love as well: it's hard to let go of the brands we're committed to. Sandra Sucher is the Professor of Management Practice at Harvard Business School, and author of a new book: The Power of Trust: How Companies Build It, Lose It, Regain It. Smart companies use the power of trust to keep their customers committed to them. How? Here's a hint: moral reasoning. Get‌ ‌book‌ ‌links‌ ‌and‌ ‌resources‌ ‌at‌ https://www.mbs.works/2-pages-podcast/    Sandra reads two pages from ‘The Making of the Atomic Bomb' by Richard Rhodes. [reading begins at 14:05]  Hear us discuss: What it takes to nurture moral courage. [21:54] | Navigating different morality: “Assume good intent.” [27:03] | Refining your understanding of moral leadership. [28:42] | Being a moral leader in a flawed system: “It's always possible to be a moral leader.” [35:29] | Welcoming moral leadership in an organisation. [36:52]

How do companies gain trust and what do they do to regain it once it's been lost? Justin and Lance are joined by Sandra Sucher, professor of management practice at Harvard Business School, to answer these questions and more. tags: tsou, justin weller, lance jackson, Sandra Sucher, harvard, business, trust, economy, money, consumer, buyer, leadership, apology, sales, marketing

In 2021, people started to trust business organizations more than governments, NGOs or the media, according to global research by the Edelman Trust Baraometer. The Covid pandemic has seen people around the globe question their trust in all forms of leadership. What impact does this have on business leaders? Can organizations rebuild trust? What are the building blocks of trust? Sandra Sucher, co-author of “The Power of Trust: How Companies Build It, Lose It, Regain It” (https://amzn.to/3pny7Uu) draws back the layers of what trust actually is, how to build it, how to maintain it through adversity, and most importantly, how to rebuild it when it's been shattered. Along with her co-author, Shalene Gupta, Sandra has devised the four key foundations of trust; competence, motives, means and impact. We ask Sandra about the significance of these steps, how they can be harnessed, as well as the impact on trust that Covid has had, specifically how vaccine mandates have affected it. Throughout our conversation and her book, Sandra illustrates her insights with a plethora of rich business examples.  If you are a regular listener to Behavioral Grooves, you can become a special Behavioral Grooves Patreon member by donating to our work: https://www.patreon.com/behavioralgrooves. And a particular thanks to some of our listeners who have recently left us glowing podcast reviews, we really appreciate them. We'd love it if more our listeners could take 2 minutes to write a short review of Behavioral Grooves. Thanks! Topics (3:03) Welcome and speed round question. (5:00) Trust is limited. (7:38) The 4 key elements of trust. (13:09) Does forgiveness play a part in regaining trust? (14:54) How trust can be preserved by an organization, even while laying people off - the Nokia example. (25:30) How has the landscape of trust changed and what effect has the pandemic had on trust?  (30:27) The link between lack of trust in government and vaccine hesitancy.  (33:49) The trust implications of asking employees to get vaccinated. (36:26) People actually trust a negative outcome, if they feel the process was fair. (39:37) What makes a business a good place to be from? (45:39) Grooving Session discussing what we've learnt from Sandra. © 2021 Behavioral Grooves Links Sandra Sucher, “The Power of Trust: How Companies Build It, Lose It, Regain It”: https://amzn.to/3pny7Uu  Esko Aho, Nokia: https://en.wikipedia.org/wiki/Esko_Aho  Amy Edmondson, Psychological Safety: https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6451  Edelman Trust Barometer: https://www.edelman.com/trust/2021-trust-barometer Shalene Gupta: https://shalenegupta.com/   “Worried About the Great Resignation? Be a Good Company to Come From” by Sandra J. Sucher and Shalene Gupta: ttps://hbswk.hbs.edu/item/worried-about-the-great-resignation-be-a-good-company-to-come-from  Recruit Holdings in Japan: https://recruit-holdings.com/  Episode 102, Cristina Bicchieri: Social Norms are Bundles of Expectations: https://behavioralgrooves.com/episode/cristina-bicchieri-social-norms-are-bundles-of-expectations/ Musical Links  Aretha Franklin “R.E.S.P.E.C.T.”: https://www.youtube.com/watch?v=6FOUqQt3Kg0&ab_channel=TatanBrown 

Take a deep dive into the power of trust – and how to earn it and keep it - with Harvard's Sandra Sucher, author of The Power of Trust: How Companies Build It. Lose It, Regain It and Host Laura Zarrow on this episode of Women@Work. Originally aired with Host Laura Zarrow on November 18, 2021 on SiriusXM's Business Radio, Channel 132. See acast.com/privacy for privacy and opt-out information.

I found today's guest, Sandra Sucher, through a book recommendation in the Wall Street Journal. A professor at Harvard Business School, Sandra has a fantastic story about how she became the co-author of her new book, The Power of Trust. In this episode, she opens up about how a trip to Japan to write one book on layoffs led her to write another very different sort of book. She and I talk about the hidden value of trust in a business and why it can't be used as a reputation management tool. She also discusses why trust matters so much more in service-based businesses and why the Ritz-Carlton hotel chain is a great role model for businesses that are building trust with their clientele. ”Trust is a willingness to be vulnerable to the actions and intentions of others.” - Sandra Sucher. Learn more about this episode of She's Got Moxie at joychudacoff.com/156

Trust is the foundation of any relationship. This is exceptionally true when it comes to business. You need to establish trust within your team, clients, and customers to grow. So how do you build that trust? Sandra Sucher is a Professor of Management Practice at Harvard Business School and an internationally known researcher on trust. She recently co-authored The Power of Trust: How Companies Build It, Lose It, Regain It. In this episode, she joins host Michael Zipursky to share essential insights from her book on how businesses can build, lose, and recover trust. Join in on their discussion and get valuable business advice on leadership, relationships, and more! Love the show? Subscribe, rate, review, and share! https://www.consultingsuccess.com/podcast

Sandra Sucher shares about the importance of building trust to grow and sustain your business. If today's podcast resonates with you and you haven't read The Small Firm Roadmap yet, get the first chapter right now for free! Thanks to LEXReception, Rankings.io , TextExpander, and Postali for sponsoring this episode.

Sandra Sucher shares about the importance of building trust to grow and sustain your business. If today's podcast resonates with you and you haven't read The Small Firm Roadmap yet, get the first chapter right now for free! Thanks to LEXReception, Rankings.io , TextExpander, and Postali for sponsoring this episode.

Sandra Sucher shares about the importance of building trust to grow and sustain your business. If today's podcast resonates with you and you haven't read The Small Firm Roadmap yet, get the first chapter right now for free! Thanks to LEXReception, Rankings.io , TextExpander, and Postali for sponsoring this episode.

During the first phase of the pandemic I experimented with a type of online gathering, which I called Cocktails and Questions. After getting myself a cocktail, five people in my circle would gather, and we all had six minutes to reflect on a question I had sent them the day before; they would talk without interruption. The question I had sent was designed to provoke reflection, vulnerability, and insight. One of my favourite questions was this: What are you holding on to, and why? Woven into that question is the insight that once we've taken hold of something, we become committed to it, often to an extent that's irrational, and one that no longer serves us. This applies to companies we love as well: it's hard to let go of the brands we're committed to. Sandra Sucher is the Professor of Management Practice at Harvard Business School, and author of a new book: The Power of Trust: How Companies Build It, Lose It, Regain It. Smart companies use the power of trust to keep their customers committed to them. How? Here's a hint: moral reasoning. Get‌ ‌book‌ ‌links‌ ‌and‌ ‌resources‌ ‌at‌ https://www.mbs.works/2-pages-podcast/    Sandra reads two pages from ‘The Making of the Atomic Bomb' by Richard Rhodes. [reading begins at 13:20]  Hear us discuss: What it takes to nurture moral courage. [21:09] | Navigating different morality: “Assume good intent.” [26:18] | Refining your understanding of moral leadership. [27:57] | Being a moral leader in a flawed system: “It's always possible to be a moral leader.” [34:44] | Welcoming moral leadership in an organisation. [36:07]

Sandra Sucher is a professor of management practice at Harvard Business School and an internationally recognized researcher on the subject of trust. Sandra shares her research findings about trust, and why leaders are often working against their natural instincts once they've been promoted. Trust is not just one thing we have to develop, it's four things.   Sponsored by...   Cultivate Grit. Amplify Action. Get The Importance of Journaling   We help YOU enjoy the success we've already enjoyed. Free downloads of Quick Reference Guides on Delegation, Time Management, Sales, and more.   Key Takeaways [3:55] There are six different kinds of apologies that you can make. [7:25] It's so hard to apologize when you know your intentions were good. [8:20] The four elements of trust are: Competence Motives Means Impact [10:55] Jim tends to see a lot of people failing at competence when trying to build trust. [14:55] The very behaviors that make you trustworthy can also begin to disappear when you become a leader. Sandra dives deeper into this and what research has shown. [16:25] Just by being the leader, you can stop caring about your peers and turn inward and act selfishly. Absolute power corrupts absolutely is a true statement. [17:35] We're asking a lot from our leaders. We are almost asking them to act against their natural instincts. [21:00] Sandra answers the questions on whether “selfless leaders” are truly trustworthy. [23:35] We don't always have to like a person in order for us to trust someone. [25:35] If you just look at survey results in the Net Promoter Score system, you're missing a wide variety of details and information your customers are telling you. [26:55] With the increase in AI and the use of technology to determine if someone is trustworthy, Sandra explores whether we should rely on the data or rely on our gut instead. [32:05] Here are three questions you should be asking your employees: How has your COVID-19 been? How have we done as a business? What's one challenge that you face in this new world that we can help you with? [35:25] We tend to focus on whether a leader is trustworthy, but there's more of an emphasis today on whether a company can be trusted. [40:45] Trust is a relationship that's running in the background at all times. You will always have opportunities to earn it and to lose it. [41:15] Listener challenge: Take a long-term perspective on building trust. It takes time, but work at it bit by bit.   Quotable Quotes “Trust is built from the inside out. It's impossible to be trusted by people outside of your firm if you're not trusted inside the firm.” “Leaders have to work harder to regain their empathy.” “You can build trust either at the brand level and the company level. Hopefully, it's both.” “All companies are being evaluated on whether they're trustworthy right now. There's no moment that's ‘trust free'.”   Resources Mentioned Sponsored by: Darley.com Connect with Sandra: hbs.edu/faculty and Sandra on LinkedIn Sandra's book: The Power of Trust: How Companies Build It, Lose It, Regain It Vincenzo (TV series) The Future of Trust  

Sandra Sucher is a professor of management practice at Harvard Business School and an internationally recognized trust researcher. Her new book, The Power of Trust: How Companies Build It, Lose It, Regain It, co-authored with Shalene Gupta, is an exploration of the changing nature of trust. The book leverages interdisciplinary research, alongside key business case studies, to help elaborate on the four components of trust: competence, motives, means, and impact. In a conversation with Martin Reeves, Chairman of the BCG Henderson Institute, Sucher explains how companies, build, lose, and regain trust in today's world, and suggests concrete steps for leaders to assess and enhance trust. *** About the BCG Henderson Institute The BCG Henderson Institute is the Boston Consulting Group's think tank, dedicated to exploring and developing valuable new insights from business, technology, economics, and science by embracing the powerful technology of ideas. The Institute engages leaders in provocative discussion and experimentation to expand the boundaries of business theory and practice and to translate innovative ideas from within and beyond business. For more ideas and inspiration, sign up to receive BHI INSIGHTS, our monthly newsletter, and follow us on LinkedIn and Twitter.

The Power of Trust A key aspect for us to grow in our ability to lead and deliver comes down to trust. It's difficult to follow someone we don't trust, right? Yet trust can be one of those topics that can be difficult to get our arms around. We know it when we see it and we know it's important. And we certainly know when it's lost. But how do we intentionally develop trust in an authentic and lasting way? That's what we're talking about today. Harvard Management Professor Sandra Sucher joins us in this episode to talk about her new book The Power of Trust: How Companies Build It, Lose It, Regain It. It's an insightful book on trust that I look forward to sharing with you. Learn more about Sandra and her book at ThePowerOfTrustBook.com/. Join our Global LEAD52 Community Ready to take your leadership skills to the next level? LEAD52 is your 5-minute weekly pass to leadership intelligence. You get 52 weeks of learning, delivered right to your inbox, taking less than 5 minutes a week. And it's all for free. Join us at https://GetLEAD52.com. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Leadership   Warm Sunset by MusicLFiles Link: https://filmmusic.io/song/8070-warm-sunset License: https://filmmusic.io/standard-license Tranceverse by Sascha Ende® Link: https://filmmusic.io/song/5223-tranceverse License: https://filmmusic.io/standard-license Boeing CEO Dennis Muilenburg Address is available at https://boeing.mediaroom.com/2019-04-04-Boeing-CEO-Dennis-Muilenburg-Addresses-the-Ethiopian-Airlines-Flight-302-Preliminary-Report#assets_20295_130416-115 BP CEO Tony Hayward clip available on YouTube at youtube.com/watch?v=MTdKa9eWNFw

Today on the Take on Board podcast, Helga is speaking with Sandra Sucher about trust between boards and the people they govern.Sandra is an internationally recognized trust researcher and professor of management practice at Harvard Business School. She studies how organizations build trust and the vital role leaders play in the process. Before joining Harvard, she was a business executive for 20 years, served on corporate and nonprofit boards, and has been Chair of the Better Business Bureau. An advisor to the Edelman Trust Barometer, her research has been featured in several national publications.Sandra is the author of The Power of Trust How Companies Build It, Lose It, Regain It – and a shoutout to Alice Fung for sharing this book with the Take on Board community recently and prompting me to reach out to Sandra to have this discussion. And thank you Sandra for taking the call!And big news - Helga is starting a Take on Board Book Club! You can find all the details here. This book is just the beginning!Contact Sandra or find out more about her:Harvard Business School: https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6610Resources mentioned in this episode:The Power of Trust : How Companies Build It, Lose It, Regain It by Sandra Sucher and Shalene Gupta - https://www.booktopia.com.au/the-power-of-trust-sandra-j-sucher/book/9781541756670.htmlFOR MORE TAKE ON BOARD INFORMATION:Take on Board Book Club: https://www.trybooking.com/BTFKNTake on Board Breakfast with Brynn O'Brien: https://www.trybooking.com/BSRNN Board Kickstarter: https://www.trybooking.com/BSJIBJoin the Take on Board community: https://www.facebook.com/groups/TakeOnBoard/Follow along on Twitter: @TakeOnBoardFor more information about Helga Svendsen: https://www.helgasvendsen.com.au/Interested in working with Helga? https://www.helgasvendsen.com.au/workwithmeContact Helga: helga@helgasvendsen.com.au

Today's episode of TalentTalk is brought to you with the company of Sandra Sucher and Ram Charan. Sandra is a professor of management practice at Harvard Business School and author of "The Power of Trust: How Companies Build It, Lose It, Regain It". We talk about the economic, legal, and ethical promises that stakeholders expect businesses to keep, steps that companies can take to ensure they are delivering the impact they want to have, and how companies can build systems to motivate employees so they can deliver on their desired impact. Our second guest, Ram Charan, is a #1 NYT Bestseller ("Rethinking Competitive Advantage") Harvard Business School professor, and world-wide expert on business strategy, execution, corporate boards and building a high-performance organization. We discuss how worried the world's top CEOs are about competing with digital giants and what their best hope is to keep up with changing tech and consumer needs. Looking for more than audio? View our TalentTalk Radio video recording on TalentTalk Radio host, Chris Dyer's, channel. >> CLICK HERE 

Trust is a relationship, and we know how to do relationships. So, why does earning and keeping trust seem like a mystery? Sandra Sucher is a trust researcher and professor of management practice at Harvard Business School. She is also the co-author, with Shalene Gupta, of The Power of Trust: How Companies Build it, Lose it and Regain it. Sandra and Kevin discuss how organizations can build trust and the role of leadership. Their research shows trust can be measured and there are concrete actions any company can take to ensure it gains the trust of its employees, leading to greater trust with customers. Sandra also shares the worst trust killer is layoffs and leaders must find a way to manage workplace change. In this episode, Sandra discusses: Trust build from the inside out. The 4 elements of trust. Trust recovery. This episode is brought to you by… Unleashing Your Remarkable Potential, Kevin's free weekly e-newsletter. It's full of articles and resources to help you become a more confident and successful leader. Additional Leadership Resources Book Recommendations: Inspector Gamache Series by Louise Penny The Power of Trust: How Companies Build It, Lose It, Regain It by Sandra Sucher and Shalene Gupta Connect with Sandra Sucher: Website | LinkedIn | Twitter Related Podcast Episodes: The Laws of Trust with Joel Peterson. Get a Vision and Live It with Larry Olsen. Follow the Podcast Don't miss an episode! Follow this podcast through the options below. Apple Podcasts Stitcher TuneIn Soundcloud RSS Or your favorite podcast app. Leave a Review If you liked this conversation, we'd be thrilled if you'd let others know by leaving a review on Apple Podcasts. Here's a quick guide for posting a review. Join Our Facebook Group Join our Facebook community to network with like-minded leaders, ask us questions, suggest guests and more. We welcome your wealth of experience and hope you will join us in sharing it with others on their leadership journey. You can join the group here: facebook.com/groups/RemarkableLeadershipPodcast/

Sandra Sucher: The Power of Trust Sandra Sucher is an internationally recognized trust researcher and professor of management practice at Harvard Business School. She studies how organizations build trust and the vital role leaders play in the process. Before joining Harvard, she was a business executive for 20 years, served on corporate and nonprofit boards, and has been Chair of the Better Business Bureau. As an advisor to the Edelman Trust Barometer, her research has been featured in several national publications. She is the author with Shalene Gupta of the book, The Power of Trust: How Companies Build It, Lose It, Regain It*. In this conversation, Sandra and I explore the three elements of a good apology in the professional setting. We also look at additional elements the research suggests may be useful in many places in our lives. Finally, Sandra highlights some ways we can do better on empathy in order to avoid situations where we destroy trust. Key Points Combine three elements for a good apology, especially in a professional setting: Acknowledgment of responsibility: The offender makes a statement that demonstrates they understand their part in the trust betrayal. Explanation: The offender describes the reasons for the problem. Offer of repair: The offender offers a solution for rebuilding trust. In addition, consider three more elements for apologies in any scenario: Expression of regret: The offender expresses how sorry they are. Declaration of repentance: The offender promises not to make the same mistake again. Request for forgiveness: The offender explicitly asks for pardon. To interrupt the reality that leaders tend to struggle with empathy: Reflect in writing with as much detail as possible about the people and situation in question. Ask yourself, “Am I being fair?” Resources Mentioned The Power of Trust: How Companies Build It, Lose It, Regain It* by Sandra Sucher and Shalene Gupta The Power of Trust website Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes Use Power for Good and Not Evil, with Dacher Keltner (episode 254) The Choice for Compassion, with Edith Eger (episode 336) The Way Into Difficult Conversations, with Kwame Christian (episode 497) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Sandra Sucher: The Power of Trust Sandra Sucher is an internationally recognized trust researcher and professor of management practice at Harvard Business School. She studies how organizations build trust and the vital role leaders play in the process. Before joining Harvard, she was a business executive for 20 years, served on corporate and nonprofit boards, and has been Chair of the Better Business Bureau. As an advisor to the Edelman Trust Barometer, her research has been featured in several national publications. She is the author with Shalene Gupta of the book, The Power of Trust: How Companies Build It, Lose It, Regain It*. In this conversation, Sandra and I explore the three elements of a good apology in the professional setting. We also look at additional elements the research suggests may be useful in many places in our lives. Finally, Sandra highlights some ways we can do better on empathy in order to avoid situations where we destroy trust. Key Points Combine three elements for a good apology, especially in a professional setting: Acknowledgment of responsibility: The offender makes a statement that demonstrates they understand their part in the trust betrayal. Explanation: The offender describes the reasons for the problem. Offer of repair: The offender offers a solution for rebuilding trust. In addition, consider three more elements for apologies in any scenario: Expression of regret: The offender expresses how sorry they are. Declaration of repentance: The offender promises not to make the same mistake again. Request for forgiveness: The offender explicitly asks for pardon. To interrupt the reality that leaders tend to struggle with empathy: Reflect in writing with as much detail as possible about the people and situation in question. Ask yourself, “Am I being fair?” Resources Mentioned The Power of Trust: How Companies Build It, Lose It, Regain It* by Sandra Sucher and Shalene Gupta Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes Use Power for Good and Not Evil, with Dacher Keltner (episode 254) The Choice for Compassion, with Edith Eger (episode 336) The Way Into Difficult Conversations, with Kwame Christian (episode 497) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Harvard professor Sandra Sucher discusses her book "The Power of Trust" and how companies build it, lose it, and regain it. Trust has declined in every sector and 65% of people today feel CEOs should be more accountable. Why is there such a negative trust issue? And what can you do about it? Learn from today's top researcher and thought-leader on the issue of trust.  Host, Kevin Craine Do you want to be a guest?

Trust is a cornerstone of society. It's the seminal component that's required for everything to work, including everything in business. Professor Sandra Sucher says that trust at every level of business and society has never mattered as much as it does right now. In this episode of Follow Your Different, Professor Sandra Sucher talks about The Power of Trust, and how companies could earn, lose, and regain people's trust. So if you are interested in learning about the different levels of trust across different levels in business, stay tuned to this episode. Why Trust is Important When asked what she thinks is the most important thing to learn about trust, Professor Sandra points out that it is important to know that trust is a type of relationship. It's a relationship of almost like trusting your vulnerabilities to another person and believing in their actions. While not entirely quantifiable, this insight makes us aware of how we should handle trusting another person, whether in business or in our daily lives. “This is not like terra incognita, to any of us. And it says the trust is something you can get your arms around. It's not ether, nor magic. And it's not fairy dust. It's resolved.” – Professor Sandra Sucher Knowing this, we now have an idea as to where to think about how we can become a trustworthy person. Culture and Trust in the Company One of the things Professor Sandra have found in their research is that developing culture in a company is also based on trust. People often associate culture as a kind of reputation management, more on handling how people think about them and the company. Though it's better defined as building trust from within. When the people in your company trust the management and the company, they will be more invested in making it better. They trust that the company is doing its best, so they should do their best as well. “So if you don't have trust inside the company, kiss it goodbye. It's not going to get it outside the company.” – Professor Sandra Sucher   Trust is a Judgement Call Professor Sandra also defines trust as a judgement call people make, based on different factors that they perceive from someone. In terms of business, it could be with regards to their competence, their motives, and whose interests they are serving, among other things. Another thing to note is that people also focus on how companies treat their people. So it's not just about getting results. How you accomplish your goals also matter. Professor Sandra thinks that one of the key things that set them apart from other research is their focus on Impact. While that previous point pertains to knowing how they interact with equals and those who work below them, a person or company's impact pertains to how they affected others with their actions, whether directly or indirectly. This is quite important because then, you are basing your judgement on actual experience rather than information from second to third hand information. With all this information, at hand, we make our judgement call. Are they competent? Do they care about other people's interest? Have their actions impacted you in some way? If that was the case, did they take accountability for unintended impacts? So while you can't entirely quantify how Trust can be gain or lost by a company, having these parameters to have an estimate is a great way of gauging the current level of trust. To learn more about Professor Sandra Sucher and The Power of Trust, download and listen to this episode. Bio Sandra Sucher Sandra Sucher is a professor of management practice at Harvard Business School, where she has been teaching for the last twenty years. She's an advisor to the Edelman Trust Barometer, and has spoken about trust at Edelman and numerous companies and at Harvard Business School events. She provides expert commentary for Bloomberg, The New York Times, The Washington Post, The Wall Street Journal, NPR and Fortune. Prior to teaching at Harvard,

Trust is a cornerstone of society. It's the seminal component that's required for everything to work, including everything in business. Professor Sandra Sucher says that trust at every level of business and society has never mattered as much as it does right now. In this episode of Follow Your Different, Professor Sandra Sucher talks about The Power of Trust, and how companies could earn, lose, and regain people's trust. So if you are interested in learning about the different levels of trust across different levels in business, stay tuned to this episode. Why Trust is Important When asked what she thinks is the most important thing to learn about trust, Professor Sandra points out that it is important to know that trust is a type of relationship. It's a relationship of almost like trusting your vulnerabilities to another person and believing in their actions. While not entirely quantifiable, this insight makes us aware of how we should handle trusting another person, whether in business or in our daily lives. “This is not like terra incognita, to any of us. And it says the trust is something you can get your arms around. It's not ether, nor magic. And it's not fairy dust. It's resolved.” – Professor Sandra Sucher Knowing this, we now have an idea as to where to think about how we can become a trustworthy person. Culture and Trust in the Company One of the things Professor Sandra have found in their research is that developing culture in a company is also based on trust. People often associate culture as a kind of reputation management, more on handling how people think about them and the company. Though it's better defined as building trust from within. When the people in your company trust the management and the company, they will be more invested in making it better. They trust that the company is doing its best, so they should do their best as well. “So if you don't have trust inside the company, kiss it goodbye. It's not going to get it outside the company.” – Professor Sandra Sucher   Trust is a Judgement Call Professor Sandra also defines trust as a judgement call people make, based on different factors that they perceive from someone. In terms of business, it could be with regards to their competence, their motives, and whose interests they are serving, among other things. Another thing to note is that people also focus on how companies treat their people. So it's not just about getting results. How you accomplish your goals also matter. Professor Sandra thinks that one of the key things that set them apart from other research is their focus on Impact. While that previous point pertains to knowing how they interact with equals and those who work below them, a person or company's impact pertains to how they affected others with their actions, whether directly or indirectly. This is quite important because then, you are basing your judgement on actual experience rather than information from second to third hand information. With all this information, at hand, we make our judgement call. Are they competent? Do they care about other people's interest? Have their actions impacted you in some way? If that was the case, did they take accountability for unintended impacts? So while you can't entirely quantify how Trust can be gain or lost by a company, having these parameters to have an estimate is a great way of gauging the current level of trust. To learn more about Professor Sandra Sucher and The Power of Trust, download and listen to this episode. Bio Sandra Sucher Sandra Sucher is a professor of management practice at Harvard Business School, where she has been teaching for the last twenty years. She's an advisor to the Edelman Trust Barometer, and has spoken about trust at Edelman and numerous companies and at Harvard Business School events. She provides expert commentary for Bloomberg, The New York Times, The Washington Post, The Wall Street Journal, NPR and Fortune. Prior to teaching at Harvard,

Boeing's fall from grace didn't happen overnight. Sandra Sucher shares five key mistakes made by the CEO and the board of directors.