Podcast appearances and mentions of jeff mm

Mental health, siblings, The Bear, and some apps you absolutely have to check out. Sponsor ZocDoc lets you choose a doctor using real patient ratings, and book appointments (live or telehealth) in minutes. No more waiting on hold. Take your healthcare seriously and visit zocdoc.com/OVERTIRED. SimpliSafe has everything you need to keep your home safe — from entry and motion sensors to indoor and outdoor cameras. Visit simplisafe.com/overtired and claim a free indoor security camera plus 20% off with Interactive Monitoring. TextExpander: The tool your hosts wouldn't want to live without. Save time typing on Mac, Windows, iOS, and the web. Overtired listeners can save 20% on their first year by visiting TextExpander.com. Show Links Medisafe The Bear (Jeff just finished last night!) Sandman Hazel FastScripts Name Mangler Join the Conversation Come chat on Discord! Twitter/ovrtrd Instagram/ovrtrd Youtube Get the Newsletter Thanks! You're downloading today's show from CacheFly's network BackBeat Media Podcast Network Check out more episodes at overtiredpod.com and subscribe on Apple Podcasts, Spotify, or your favorite podcast app. Find Brett as @ttscoff, Christina as @film_girl, Jeff as @jsguntzel, and follow Overtired at @ovrtrd on Twitter. Transcript # Barely There [00:00:00] **Jeff:** Hello everybody. This is Overtired. I'm one of your hosts, Jeff severances. Gunzel and I just got outta my prepo shower. And I'm here with Christina Warren and Brett Terpstra. Hello, friends [00:00:19] **Brett:** I have always said that cleanliness is next to podcast or [00:00:23] nurse. [00:00:24] **Jeff:** podcast. [00:00:26] **Brett:** Yes. [00:00:26] **Jeff:** Hi, [00:00:28] **Brett:** Hi [00:00:28] **Christina:** Hello? [00:00:31] **Jeff:** wait, Christina, why don't you tell us [00:00:32] where you are because people [00:00:34] can't see, but I can tell you're not where you would be [00:00:36] normally [00:00:37] **Christina:** yeah. I'm not where I would be normally. So I'm in Atlanta. I'm at my parents house. My mom's birthday is today actually, as we're recording this, so happy, 75th happy 75th birthday mom. Um, very, very, uh, happy to be here with her. So I [00:00:51] am in, um, the, uh, the bedroom that I stay in when I'm at their house. So I'm basically like in a nice, like, it'd be like, like a nice Airbnb[00:01:00] [00:01:00] **Jeff:** Mm-hmm nice. [00:01:01] **Brett:** you are 10 years younger than me, but your parents are the same age as my parents. Did [00:01:06] they have you really late? [00:01:08] **Christina:** Yes. [00:01:09] **Brett:** Is your sister older? [00:01:11] **Christina:** Yes. [00:01:12] **Brett:** Okay. So you're, are you the youngest [00:01:14] **Christina:** I'm the baby. I'm the baby. And she's older. And then my [00:01:17] parents were, frankly, they were older. [00:01:18] when they had my sister, [00:01:20] so [00:01:20] **Brett:** I mean, my parents were older when they had me. So [00:01:22] your parents I, I can't do math, [00:01:25] **Christina:** yeah. [00:01:26] **Brett:** that's, that's, pretty advanced. [00:01:28] **Christina:** Yeah. [00:01:29] **Brett:** All right. [00:01:30] **Jeff:** Yeah, well, my parents were 24 and it did not work out. something to be said for waiting a bit. [00:01:41] **Brett:** uh, yeah. [00:01:44] **Jeff:** here [00:01:44] **Brett:** I'm the oldest, but my sister's only six years younger than me. [00:01:48] **Jeff:** Hmm. Are you, so none of you have [00:01:50] steps or anything like that. You're [00:01:52] dealing with the, uh, the, original set. [00:01:54] **Brett:** I [00:01:54] **Christina:** Aboriginal said OG OG, OG rents, [00:01:57] **Jeff:** Yep. I just had an [00:02:00] amazing step kid experience where, so my mom was married twice and the second marriage was when I was like, end of junior high, beginning of high school. Um, and I had a stepbrother and a step sister at that time.

更多英语知识，请关注微信公众号: VOA英语每日一听Todd: So, Jeff, let's talk about technology. These days we have all types of new technology, computers,Jeff: Can we just end this right now. I don't like technology, so can we talk about something else.Todd: What? You don't like technology.Jeff: No, I don't like technology.Todd: What do you mean you don't like technology.Jeff: Technology is, I think it's gone against what it was originally invented for, and that is for convenience to make people's lives more easy and to give them more free time, and I think it's totally gone against what it was originally invented to do.Todd: Yeah, but technology does make your lived easier, like it saves us time, it communicates,Jeff: But does it save us time?Todd: I think so. I mean, before you had to type something up, now you can just type it up on a word processor. It's quicker. Before you had to walk to a phone. Now the phone is in your pocket. You can just pick it up and call anytime, anywhere in the world.Jeff: Kind of. I kind of agree with that, but sometimes that walk to the phone is sort of pleasant and you had time to think about other things, but now as you're walking to the phone, you're typing something into your PDA while you're listening to your MP3 player, and then you get into your car and you drive to your office and the first thing you do is check your e-mail and then right after that you check your voice mail and then you send an e-mail to someone and then, I think it's just sort of, it's cluttered. It;s cluttered our lives versus clean it up.Todd: Yeah, but maybe if you did not have that, then you would probably have something else that would just clutter up your life. I'm sure people were busy before they had technology.Jeff: Mm, I agree. I think they were busy but maybe more wholesome things, or less, I think, I think you, we, our mind's are sort of, our minds are always bombarded with images or news and a lot of this stuff is not needed but because it is there we use it. I don't think we have to see so much news or read so many different things on the internet and see so much on television and the DVD player, get our news on our MP3 players and our hand-held, our little hand-held computers, our PDA's. I think it's just, we fill our time now with things that are not really needed or not maybe as useful or as clean as the old days: reading and writing and poetry, and when was the last time you wrote a letter to one of your friends and a nice hand-written letter, and put it in an envelope and put it in the mailbox.Todd: About three or four years.Jeff: Or a postcard even.Todd: Four years.Jeff: So, I think it's, technology is good but I think it's sometimes defeats it's own original purpose.

更多英语知识，请关注微信公众号: VOA英语每日一听Todd: OK, hello!Jeff: Hello!Todd: How are you doing?Jeff: Good Morning. Good.Todd: Could you introduce yourself please?Jeff: I'm Jeff Eagar.Todd: Jeff. OK. And where are you from?Jeff: I'm from Canada.Todd: Oh, OK, where in Canada?Jeff: I'm from a little island on the east coast of Canada. A small island called Cape Breton.Todd: Cape Breton!Jeff: Cape Breton!Todd: OK. and where, where do you live now?Jeff: I'm living in Japan now, in Saitama.Todd: Oh, OK. Alright, um, so tell me about Canada!Jeff: Mm, big, big country, very big..Todd: Yeah!Jeff: Nice country! Clean. Um, friendly, friendly people.Todd: YeahJeff: Cheap. Nice..cold, cold winters, long winters, very long.Todd: Oh, OK. How much longer do you think your gonna be in Japan?Jeff: In Japan? I like Japan. Nice place, and I have a Japanese girlfriend now so I'm not sure that's, with her I'm not sure what, what I'll do so it, it'll be a little while.Todd: OK.Jeff: But, I like it.Todd: Oh, great. All right thanks.

That Blind Tech Show Rolls Again. Bryan brings Allison and Jeff back to the sho to talk about some of the latest Tech news, gidgets and gadgets and the latest from Sonos. We are proud to announce that Twitterrific for the Mac is Back, Downcast just got an update and AOL Messenger is no longer. Jeff gives us an update on the fire that hit Enchanted Hills Camp above Napa, CA and how we can all contribute and support #RebuildEHC. Be sure to check the links below to learn more about what the heck we were talking about. :) Check out the Twitterrific Blog and Subscribe to keep up with the latest from iConFactory Google Bought Apple or Did they! Twitterrfic for Mac is here How to get apps back in iTunes 10 Safari Long Press Shortcut Gestures. Do you remember to ever long press? Read more about Enchanted hills Camp #RebuildEHCand contribute what you can and lend your support. Give by phone: Call Jennifer Sachs at 415-694-7333   See Transcription below.   Thank you for listening. Send us Feedback via email Follow us on Twitter @BlindTechShow   That Blind Tech Show is produced in part by Blind Abilities Network.   You can follow us on Twitter @BlindAbilities On the web at www.BlindAbilities.com Send us an email Get the Free Blind Abilities App on the App Store. Transcription: That Blind Tech Show: Twifferrific on the Mac and Downcast is Back andSonos Gets 1 Bigger. (Transcription provided) [Music] Alison: Sonos One's which are the newest iteration of the play one, are the ones that have Lady A built-in. [Music] Alison: I did put the Eyes Free Fitness app on my phone and I'm hoping that you know buying some of the workouts for that, I will literally have no excuse not to, not to do it because my phone is always with me no matter where I go. Bryan: Somebody in New Zealand had something about unboxing one very early before the rest of the world which..... Alison: Oh yes Jonathan was very very happy that you know when he get, when these items come out he gets them a day ahead everyone else because New Zealand is a day ahead. Bryan: He should let people know that. [Laughter] Alison: He really doesn't gloat about that enough, but yeah. Jeff: So Alison you use your phone on a daily basis. [Laughter] Alison: The face ID, I'm still, I find myself still kind of getting used to this new thing called face ID. Jeff: I want to see the Grinch again this year. Bryan: So you want me to come visit? [Laughter] Big smiles okay, three, two one, welcome back to yet another episode of that blind tech show. I know it's been a very long time since we've been here in fact you've probably heard a lot of us on other great technology podcasts. I know our friend Allison Hartley recorded one of her regular tech doctor podcasts as well as she was on with the great people over at main menu. And you may have heard Jeff Thompson on with AT Banter and I believe he's got another podcast coming out with the good folks over at Mystic Access and you may have heard me on Blind Bargains but we finally got the band back together again and we're here to talk you through some of the holidays and the goings on now, so I'm going to go ahead and say yeah how you doing over there Allison. Alison: I'm doing okay, it's the day three of a four-day weekend so I'm just kind of milking the the time off work for all it's worth, I've been reading good books that I'll talk about later and eating lots of food, lots of pie, so much pie. Bryan: There's never such a thing as too much pie. Alison: No never. Bryan: What about you Jeff, how has your Thanksgiving holiday been? Jeff: Well pie is a continuum. Alison: Yep. Jeff: It's been great here, I've been bacheloring it, the family's been gone, and I'm living it here with the dogs, happy Thanksgiving, it's Thanksgiving everyday now. Bryan: I'm actually down in Florida still recording you see, we're all about bringing you the show. Holidays don't stop us. One thing I was very excited though on the plane ride down here, I was very excited some of you might have heard about therapy pigs getting kicked off planes. [Pig noises] I'm happy to report there was no therapy pig on my plane down here, just get old Nash in me. How about you Allison, have you ever been on a plane with a therapy Pig? Alison: I have never been on the plane with anything more exciting than another guide dog, I have to say. Bryan: What about you Jeff have you ever traveled with any pigs? Jeff: No but it, it would wouldn't be that bad if it was therapy bacon. Alison: Oh yeah. Bryan: That is true, that is true and for those of you not hear about that story it's actually not the first time a therapy pig has gotten kicked off a plane so, go ahead and check that out, it was one of the more humorous stories and, you know, it's great that they stand up for our rights as guide dog service dog users, but seriously, therapy pigs. [Pig noises] Now Allison, I think you're probably the only disappointed one because I'm hearing the Soup Nazi said no soup for you, no home pod for you this year? Alison: Yeah I mean I have really no reason to be disappointed. I have speakers coming out of my ears. [Spring noise and laughter] Alison: Quite literally right now cuz I'm wearing headphones but, I am, I am still interested in getting the home pod when it comes out, home pods I should say, cuz I want to get a stereo pair. I have my Lady A controlled Sonos speakers now, and I'm finding that that is honestly filling a lot of my needs in terms of playing satellite radio and playing any song that I could possibly think of. I do still want to get the home pods because I hear that the sound quality is gonna be even that much better than the Sonos speakers, but I'm not, I'm not tearing my hair out, if these new Sonos hadn't come out I might have been a bit more disappointed, but I'm okay. Jeff: Now you said they're gonna be better sounding than the Sonos? Alison: They are, they're going to have more tweeters and better far-field microphones for understanding you, the only limitation in my opinion it's gonna be Siri, I know this is a controversial subject on an Apple themed podcast but, Siri is terrible. Bryan: You will get no argument out of me, Siri and I, we're not even dating anymore, the relationship is over and.... Unfortunately this is not surprising news, Apple you know when they used to meet their deadlines, we talked about it this summer, it was a little odd that Apple was talking about this, it almost reminds me of you know back 10 years ago when they used to say there's an attack coming, it's not coming today, it's not coming tomorrow, but it's coming, and I kind of feel that's the same thing with (inaudible) Alison: Yeah. Bryan: Apple pod, they're not gonna be out today, they're not gonna be out tomorrow, but they will be out, probably around the same time that the Amazon app comes to the Apple TV. Alison: I would, I would say you're probably right there, and I would say that when they do come out they're gonna be a couple of years behind all of the other smart speakers with better AI. It's really, it's kind of gonna be sad almost. I really I want to see Apple push forward in this arena, but unfortunately you know, I, I've played now with Google assistant, I've had a Lady A in my life, I have been playing even with Bixby on a, on a Samsung phone, and yes you give something up in terms of your data, and in terms of your privacy, but when you're putting security above all, the AI, and the assistance itself becomes very limited in what it can do, and it's really starting to show in Siri when there are so many more worthy competitors. Bryan: Yeah, the Apple really missed the boat on the the home assistant and you know, Tim Cook was wishy-washy on it for several years and now it's just gonna be a speaker, I really have no interest, I mean I'm very happy with my Echo devices, heck, I got a small apartment you know, I've got one in the living room. They're $30.00 now over you know, the weekend... Alison: God Yeah. Bryan: I just don't have, I'm like, well do I really need another one, and I'm like, I've got one in the living room, one in the bedroom, and I don't spend much time in the kitchen so you know it's, there's no point really in getting another one but I, you just can't say no at that price and, how was the Google assistant, did you like it? Alison: I do, I actually I have a Google home speaker that I don't have plugged in at this point but on the Galaxy I mean it's just, you can just ask random questions and instead of saying, let me check the web for that, here's what I found, it actually just gives you the answer to your flipping question. Bryan: Yeah. Alison: It's really amazing and then you can ask like follow-up questions and it jives with what you were talking about and it answers intelligently. I just, you know maybe the home pod speakers will come out and something about Siri will blow us out of the water or something out of the speakers, about the speakers will blow everything else out of the water because they've had a little bit more time, but I'm starting to get a little impatient with Apple's obsession with, I know they want to get it right, and I know they want to have a really polished user experience, but that user experience is starting to suffer because of that need to be so meticulous, and so perfect. Jeff: Well I think they've actually, having it come out next year might be a good plan for their stocks in a way because people are buying the eight, or the ten, those are big items, and you're talking about $349.00 here. It's hard to comBryan when everybody else is you know flooding the market with these $29.00 minis, and dots, and Amazon, what do they have seven different items now in this department? The Look, the Show, the Tap. Alison: Now Google has three, I mean, it's a lot. Bryan: And, I'm hearing about headphones, Bose, I think there is a set of Bose headphones which you know, I couldn't afford those, but that have the Google Home built into them so we're starting to see more and more even headphones with these kind of assistants built into them and, I think Apple, you know, they've just been left behind and, not every company needs a home assistant so, I really don't see what the marketplace unless you are a big music listener, you know, or have capitol to spend, I really don't see the point to it, I guess I don't have a fine ear for music because I think the Echo speaker sounds fantastic and everybody I know that's into music says, "Are you kidding?" Alison: Oh no, oh God, no no no no no. Especially the Dot. The Dot is barely passable for spoken word, but even the big Echo, drives me crazy because it tries to simulate fake stereo, but it doesn't quite get it right on the one speaker so, it's, it drives me nuts. Bryan: What's the opposite of perfect pitch? Because that's what I have. [Laughter] Jeff: Either you have it, or you don't. Alison: Yeah. [Laughter] Jeff: So with the Sonos, you have two of them, that's the Sonos one you have two of them. Alison: Yep. Jeff: That does perfect stereo? Alison: It does, yeah I have them equal distant from each other on a table, and the stereo separation is amazing, it's really beautiful. Jeff: Oh that's great. Bryan: Are there multiple different kinds of Sonos? I've just heard phenomenal things about Sonos speakers, or is there one product line or are there different kind of product lines for the Sonos speakers. Alison: There are in the non smart, non Lady A connected Sonos products, there are three, well four technically different tiers of Sonos products, and it all depends on the number of tweeters that are in each speaker, and with all of them you can pair to get a stereo pair with the Play Ones, Play Threes, and Play Fives, but they become very expensive, and they have a sound bar, and they have a subwoofer for the television, but you couldn't pair Lady A with a skill now, to make all of your Sonos products somewhat controllable via Lady A, but the Sonos One's which are the newest iteration of the Play One, they look exactly the same except they have microphones, are the ones that have Lady A built-in. Bryan: Yeah well everything, everything seems to be getting smarter except Apple News, which you know, I often go through Apple news and my subscriptions when I'm putting this show together and, lately I've been noticing there's about two articles and then everything goes back six weeks, and they just don't seem to be coming out with a lot of content and as Jeff and I were talking about, a lot of ads you'll see an article, title of an article, title of an article, then an advertisement, and then a bunch of text, this is something about Apple and an ad and everything. Jeff have you been using Apple News, and have you noticed how down hill it seems to have gone? Jeff: I've noticed it's changing a little bit at first, the ads you can't even read the ads because that, all it does is give you description of it, and you have to skip over it, so they're not trying to sell to the blind. The thing that I noticed about Apple News is Apple shuts down at about four o'clock on Friday, there's no new news, they just kind of rehash the same stuff until Monday, and it's just like looking for an app update. If I get one on on Saturday/Sunday, someone paid extra to have that pushed out. Bryan: Yeah maybe I should go back to Newsify and actually reading my RSS feed for technology news. I'm not seeing that much content coming through there, I was I was really excited when Apple news came out because I thought it was gonna be great and I enjoyed it at first, I was using it all the time, but now I'm seeing less and less content and a lot of that content, there's nothing worse than when you're reading an article and like a paragraph into the article, all of a sudden advertisement is starts being read to you... Alison: Yep. Bryan: It drives me absolutely bonkers, and Jeff you actually said, and I'm curious because I read a lot of television recaps in Safari, where I'll say, Arrow episode, season six episode three recap, and it will, I'll find an article that will describe the action and a lot of times these articles, a paragraph in it starts reading an ad to me, you just got a pop-up blocker, now do you think those pop-ups might block those in article advertisements, or just really block pop-ups. Jeff: Actually it's not a pop-up blocker, that is native to the Safari app where you can turn that on or off and it blocks pop-ups. Now some colleges, if you're a college student, they use pop-up so you might want to beware that you might be shutting off something and not being able to gain access to so, try it out. What I got was Purify and that's P U R I F Y, it's a content blocker, and when you get that you, you purchase it, and I got it for a dollar ninety nine, I don't know if that was a Black Friday deal or a special over the holidays but, a dollar ninety-nine, it's very popular app according to Nick, my buddy up in Canada, and what it does is it works on your browser. So what you do is you purchase it and then you have to go into your Safari app settings, go down and just below pop-up blocker, you're gonna find content blocker, and then you have to enable it by turning it on. Bryan: Allison, have you ever used any kind of pop-up or ad blockers or anything? Alison: I do also use Purify and I find that that eliminates a lot of the ads on the websites that I use. What I love now also is reader mode for specific websites in iOS11, if you activate reader now, it's an actionable item and you can go to Auto reader and you can tell it that I either want reader to be active on this website all the time or, all the time for everything, so I have some very specific websites for which I just have reader all the time and I never have to worry about any extra crap on the webpage. Bryan: Where is that setting where you could set it specifically for an individual website? Alison: When you actually turn on reader and you've got reader selected, then there's an actions available, it might even be available for you to select it, and one of the actions is automatic reader when you flick down. You double tap that and then it comes up with a message that says do you want to enable reader for all websites or just on this domain and, you could turn it on for just on this website, and so like 9 to 5 Mac for example and a couple of other more the, more of the busy Apple news sites, I have since I do so much Twitter reading on my phone, I've got automatic reader turned on and it's changed everything. Bryan: Yeah that's something I'll have to, you know I I use the reader all the time, but I, and I remember hearing about, that you know, you hear, about so many new settings but I've never played around with it so, that's something I'm really gonna have to make use of, and by the way if you're out there and if you know of any specific ad popup blocker that might work in individual apps, let us know, you could tweet us in at BlindTechShow or shoot us in an email at thatblindtechshow@ gmail.com, let us know about that. This next thing is really interesting because I was down here listening, I have an app where I'm able to get any NFL audio feeds and everything, and the one thing that drives me bonkers because my dad's a little older so sometimes he forgets is I'm watching the Washington Redskins game here on Thanksgiving with him and I'm listening to the Redskins radio, the only problem is streaming audio is a good minute and a half to two minutes behind real time, and he keeps commenting about what's on TV and it's just driving me insane, I'm like Dad, remember it hasn't happened again you know, so, one thing that would be nice is if FM radio actually just worked on your iPhone which supposedly it could according to this article, we'll put in the show notes that it's built into the phone but Apple just will not activate it. Have you guys been following this story? I know it's been in the news a lot lately. Alison: I've heard two things about this, I've heard that Apple for whatever reason has just decided not to activate it but then I've also heard that the newer modems actually don't have the FM radio so it's a moot point. Bryan: Mmm okay, what about you Jeff if you've been following along to this? Jeff: Yeah I have but, you know it's to me it's like, is it, is it, am I dying for it, I don't know, I really don't know. Bryan: I think it'd be nice, just, you know to be in real time. I don't understand why they can't get streaming audio to be at least maybe you know a second or two behind. I mean it's just such a significance difference, I've got it put on do not disturb, otherwise I'll get notifications about a score in a game, you know, before it happened. The fascinating thing is during the, the Yankees playoff run, I went to my local bar with a pair of my head with the headphones with FM radio, and sure enough FM radio would get it like 30 seconds before television would. [Laughter] Alison: So there's no perfect solution. Bryan: No, there's not, I'd be like, I'd yell out "damn it" and people were like "What are you talking about, they've yet to throw the pitch". [Laughter] So yeah, there's there's no perfect solution. Jeff: I like tuneIn radio, I like stuff like that. Alison: Yeah. Jeff: If there's an emergency or something we got those alarms that go off and everything. I don't see myself turning it on, I don't know, it's just, it so interesting, there's so many resources, so many different avenues that I can get information that, just one more to be on the phone and then, where's my antenna. Alison: Yeah. Jeff: You know it's, now that we're Bluetooth everything so, do we have to wrap it in tinfoil? I don't know. Bryan: You just hold it up in the air while you're walking down the street like an umbrella. [Laughter] Am I getting a signal now? Damn it, the signal is better over here. You know it's funny because the one thing my headphones don't get is AM radio. Jeff: I think it's just as important to think about this. Now do we really want that on there because everyone was so excited when like your Amazon device could make phone calls. As soon as you make that phone call you're standing there for about two minutes going I can't walk away. Alison: Yeah, yeah. Jeff: It's not fun. Bryan: No no no, like I've said for a very long time, the worst app on the iPhone is the phone, and it's also my least used app. I wonder if I could take it out of the dock and put it on like page nine. [Laughter] Alison: You could yeah. Bryan: Yeah, you know it's funny yeah I've been down here in Florida like I said for a week and everything, so I've been in a lot of automobiles which in New York City you know I'm not in cars a lot, and I've noticed my phone still thinks I'm driving sometimes. Alison: My phone thinks I'm driving when I'm not even in a car, like I'll be laying in bed and all of a sudden that do not disturb while driving thing will pop up and I'll be like I'm just reading a book, can you go away? [Laughter] Bryan: But do you have a waterbed so maybe you're moving. [Laughter] Jeff: Too much coffee. Alison: Unfortunately no waterbed, but it's crazy I wish, I have it set on activate manually, so it should not be popping up at all, but it's driving me nuts. Bryan: Real quick for a millennial crowd, water beds were beds with water in them in the 1980s. [Laughter] Look them up. Jeff: California has regulations on waterbeds. Alison: Yeah. [Laughter] Right. Jeff: The other thing is someone told me about the notifications you know that, while you're in a car if you turn it to what is that the Bluetooth setting in your car mode, that that's supposed to trigger it, I don't know sometimes that some things are on, some things are off, I don't know. Bryan: Yeah, and I've got mine set the manual where I'm supposed to be able to turn it on, I have read in a lot of places and I think we may all be running different versions of betas, or some people may be having this problem, others may not and supposedly some people claim it's fixed in a certain beta. I don't even know if I'm running that beta, I think I'm one update behind, you know there's been so many betas out that I can't keep up with them, and a lot of updates coming out too, I notice all the time I seem to have like 80 to 90 updates every few days cuz, I self update, what about you? I know you guys self-medicate, do you self update? Alison: Well I'm constantly working on self improvement, self updating, oh oh you mean apps, yeah. [Laughter] Bryan: The apps, I like to make sure tha,t I like to read those little release notes, and the worst is we update our app fairly regularly, we're not going to tell you what we're doing. Alison: Nope. Jeff: If you get a self-improvement app, would that be self defeating? [Laughter] Bryan: I don't know, you know what, email us and let us know what you think. You know a lot of people are big fans of the Star Wars saga, but have you guys been following the blindfold game saga. Alison: It's been it's been rather epic. Bryan: It has, there's been multiple parts you know. We had, we even had my favorite was Blindfold game Strikes Back you know. Alison: And they did to their credit. Bryan: They did, they struck back hard. I'm a, you know I am a big fan of the games. Blindfold Uno, I've bought plenty of them, I know some people don't like them, I think Marty does a phenomenal job and, God I love the trivia games, and there's nothing like when you've got a, you're sitting in the store you got a few minutes to kill. I've actually set my Blindfold Uno to unlimited scoring so I've got like thirty thousand points in there, it just keeps... [Laughter] Every time the computer gets within ten thousand points of me I think it's cheating you know, but, he really does a great job with a lot of those games. Marty is a businessman and he makes these games you know, out of his love of making games for the community as well as to make money and... Alison: Sure why not. Bryan: I couldn't believe what, when Apple was telling him he needed to roll them into tab less apps in the App Store. It really seemed like Apple didn't know what they were talking about I, you know you could Google Marty's website, I'm not sure the exact site but blindfoldgames.com probably, or just google it, and he's got a blog that'll explain everything that happened if you're not aware of it but, I was really shocked at the stance Apple took against him starting out. Alison: I can summarize briefly if you'd like. Bryan: Sure. Alison: I've been fairly involved in reading about it. So essentially what happened was, and there's a whole detailed timeline on the website. Bryan: Start with episode 1. Alison: In episode one Apple was going through the review process for some iOS11 related updates for Marty's games and they noticed that a lot of the games used the same template. Now Apple technically has a rule that apps cannot be clones of one another, and not looking at the content of the games which are all different decided that these games are too similar and so we're going to have to reject these updates because they have the templates are too similar and you have to make the the gameplay different. Well the whole beauty of the blindfold games is once you know how to play one, you can pretty much figure out you know, several more, so Marty defended himself and said look while these templates are all very similar, the content within them is very different, but Apple didn't want to hear it, they heard, they're like 80 apps is too much. You have to compile them into less. Bryan: A handful, yeah. Alison: Amounts of apps. So Marty's stance, with which I agree, is that then that would make the apps too large to download because they all contain different voice files, and sound effects, so they're already you know pretty sizable downloads anyway, and it would hurt discoverability. For example if all the card games were in one app, somebody might only play one or two, and that might hurt his chances at making more revenue, and the man has got to be able to make some sort of money off it. Bryan: Sure. Alison: I get it. So eventually it came down to a lot of members of the community myself included, advocating with Apple to make them understand that this is a different type of situation than just the average you know, Yahoo up there trying to clone a bunch of flappy bird apps for example. And it worked, they understood, they eventually understood and had a conversation with Marty about, hey we understand that these games are different and now it's it's okay, when the review was passed and Marty at one point he was going to be taking down the games because he just didn't have the resources, either financial, or time wise to do the rewrites that Apple was starting with, so I'm really glad that this ended up, ending happily, and I got into some, some real Twitter spats with a couple of people who really think that, that oh, it's just blind people whining. No, it's, it's people advocating for games, which are truly different in the App Store, and yes blindness does have a little bit to do with it because we have a shortage of accessible games as it is, so don't take our choices away. Bryan: Would you summarize saying basically that Marty basically after the the Clone Wars beat the Empire? Alison: He did. Bryan: Yes. Yes. [Laughter] A Star Wars theme, yeah, no, not to make light of it, it was great that Apple reversed it's course and, Jeff, any comments? Where you following along on the Blindfold saga? Jeff: I was more or less following Allison on Twitter, I'm stalking again Allison. Alison: Oh no. Jeff: But Jonathon Mosan wrote a letter, other people in the community got going on, it was nice to see everybody come together for that you know, like some people were pretty negative, they were saying like "oh yeah, they come together this, but not for jobs" Alison: Some people were jerk faces about it, and I will call them out for that. Jeff: Other people were saying like "Oh Apple, they played the blind card to Apple" it's not that, it's like Allison just explained, it's more like that. It is kind of neat to sit back and watch how different people rise up to certain things and other people take sides, you know the bottom line is the guy is doing something. he has to make money. If he bundles them all up, and you only like one of them, you're not going to buy 8 you know, it makes sense, business sense for him, and I'm glad Apple saw it that way. Bryan: I think he's got a great price plan, because you know, yes, he's got a ton of games you know, nobody buy them all. You could test them out, you know he gives you a free amount of games with each one which I think is fantastic. How many mainstream games out there allow you to test it out before buying it? Alison: It's true. Bryan: So basically what we are saying Marty, "Stay Strong!" Jeff: And may the Force be with you. Bryan: You know something that just came to the app store new and I, I've gotta actually take a look at this, because I haven't exercised since last millennium, The Eyes Free Fit, you know Blind Alive some of you may know it as, I looked up Blind Alive, i couldn't find anything related to exercising. But if you look it up under Eyes Free Fitness, and this just came to the app store last week, and I looked through it, you gotta buy the programs, but it looks like they got a ton of different exercises in there, and I know they've been around for quite a while and on a lot of podcasts. Have either of you guys ever done any of their exercise programs? Alison: A long time ago I bought Cardio Level 1, and it is really great, and really descriptive. I did it a couple of times, I'm really bad with sticking with exercise routines no matter how accessable they are. So, it's really a motivation issue, its not an issue with the workouts themselves, but now I did put the Eyes Free Fitness app on my phone and I am hoping that, you know buying some of the workouts through that, i will literally have no excuse not to do it because my phone is always with me no matter where I go. Bryan: Yeah. How about yourself Jeff? You're an outdoor mountain man, have you ever indoor exercised? Jeff: I was actually testing her website with her so I got to get a few of those and she was next to me in the booth at ACB in 2016. It was in Minneapolis, it was really fun, it's really great that she's taken it to this level now that, you can even hook it up to your health app inside your phone too so.... Bryan: Wait a minute, there's a health app in the phone? [Laughter] Jeff: Page 9 Brian, Page 9. Alison: Page 11 yeah. [Laughter] Bryan: It's next to all of my pizza services. [Laughter] Jeff: So I suggest if people want it, it's Eyes Free Fitness, it's well described, that's the whole intent of it. She uses people who are professionally trained to come up with these exercise routines, but then there's also some stretching ones, and all that stuff. So it's pretty versatile, and they got some Yoga stuff in there, and then there's.... Alison: Pilates. Jeff: Yeah, lots of good stuff in there. Bryan: Yeah, yeah, my only complaint about this app and what she does, is she makes the rest of us look lazy. [Laughter] Can I set a New Years resolution in November, where that's my plan is to, exercise and, you know, a lot of people say they want to get in better shape. I would just like to get into a shape so.... [Funny sound effect and laughter] Alison: See it's a good time for me to get back into this because now I'm walking everyday with Gary with our neighborhood in Napa being so walkable that I actually am in a little bit better shape, so I feel like these exercises would be really great, you know especially if on the weekends when we walk less, it would really help me to get in even better shape. I'm still a far cry off from where I want to be and I still eat to much, but that'll never change. [Laughter] Bryan: I don't even eat that much, I just eat all of the wrong things, I've learned if I like it, it's bad for you. Alison: Yeah, that's kinda where I'm at too, I don't find that I eat these ginormous portions, I mean although I do like a healthy portion of food, but yeah, it's not the good things. It's a little light on the leafy green vegetables and such, although I like fruit. Jeff: You know one of the main things about exercise and all this stuff that we're talking about is the mindset and it takes a while to get your mind wrapped around it. I've been using a trainer for, it'll be coming up on a year and I finally got my mind wrapped around it after 10 months. I mean, it really takes something, I used to be in really good shape, I used to do a lot of stuff, I used to run and all sorts of stuff. But I am not being chased anymore so... you know. Bryan: It's may favorite line, "Do you still run?" "Only when chased" [Laughter] Jeff: Yeah, I think people who want to get back into it sometimes it takes a little commitment. You can buy these from $19.00 to $25.00 or something like that, but you have it, you can do it in the privacy of your own home, it's accessible, and it describes all of the stances, all the positions, well described steps, so if that's what it takes to get your mindset involved in it, it might be a good start for you. Alison: Yeah. Yeah can get as of out of breath or sweaty as you want, as quickly as, however quickly it takes and it doesn't matter because it's just you and yeah. Jeff: But make sure you have your phone notifications for driving set right. [Laughter] Bryan: Either that or in my kind of condition make sure you have 911 on speed dial. [Laughter] I got a good work out there, you know we're recording this the day after Black Friday, it's not even Cyber Monday yet but you'll hear this after Cyber Monday, and it was a low tech Black Friday for me because I got some clothes and everything, no technology but I wanted to ask you guys, what about yourself Allison was it a techie Black Friday Cyber Monday for you or no? Alison: No cuz I, I bought what I want throughout the year, I don't, I don't have the the impulse control to wait three months for something to go on sale on Black Friday, I just buy it when I, when I have the money and what I want it / need it. So Black Friday / Cyber Monday are always kind of a bit of a letdown for me cuz I'm like, oh this thing's on sale, oh wait, I already have it, this thing's on sale, wait I already have it. ]Laughter] Bryan: Got it got it got it got it got it need it you know. Alison: Yeah. Jeff: I just went shopping at Allison's place, I just walk to her house. [Laughter] I'll take that, that, that. [Laughter] Ain't got it, ain't got it, ain't got it. Bryan: You know it's not a big tech year for me because I'm not upgrading, I do need to get a new key chain cuz I have one of those key chains with the Lightning charger and for some reason the Lightning charger broke off of the key chain so, one of the things I heard somebody talking about was you know I've got all these kind of what I call lipstick chargers where you have to plug the cord into the charger. I heard they now got a charger out there that has the lightning charger built into it as well as a USB built into it and I think I'm gonna probably get something like that. Alison: Send me that when you find it. Because, send me the link, yeah because that is something, you know, I love my anchor batteries. I have the ones that are like even 20 thousand milliamps witch are a little bit bigger but I just put them in my purse, but yeah you've got to have the little the cables for your Apple watch and for your micro USB devices and your, your lightning cables all together and it's just it's a little bit much, it gets to be a little bit much to carry around. Jeff: Jack really makes a couple of these. One is a six thousand, one is a ten thousand fifty claiming that X needs more power so they made that one. They do have two cords, one is the Lightning port cord and the other is for all the Android stuff, your mini USB plug, and there's a third you can plug a USB into it so you technically you can actually have three by both outputs going at one time. My concern since their dedicated cables on there, are you committed to that if, what if the cable goes bad you know, I, I don't know but it does get a 4.5 out of 5 ratings on Amazon. Myself I like the big ones. Alison: Oh yes send me that one. Jeff: Cuz size does matter. Alison: It does. [Laughter] Bryan: Hey hey, this is a PG podcast. [Laughter] Alison: What, we're talking about, we're talking about batteries. Bryan: Oh. Jeff: I must admit I like big batteries. Bryan: I've heard that about you. Now Allison you've had the iPhone for a while now what are your thoughts? Alison: I basically really like it, it's nice and fast, I like the size, I have it in a leather case because it's glass on both sides and I do not trust myself with glass on both sides and I have dropped it and the leather case has saved me a couple of times. The face ID I'm still, I find myself still kind of getting used to this new thing called face ID. I find that it's very accurate. I find that even when it doesn't get your face it learns from the experience and it has been consistently doing better but it's not as fast as touch ID, the gestures for bringing up home and app switcher are pretty fluid and elegant I think. Bryan: Are you used to doing those after having the press on the home button for so long or does it take a little training yourself? Alison: I'm used to it now, I've had the thing now for a couple of weeks so I've gotten it back into my, into my muscle memory now that this is just what you have to do because there's no home button and luckily I'm not using any other older devices to confuse me, that's convenient but yeah it's it's never going to be as fast I don't think. Jeff: So Alison you use your phone on a daily basis? [Laughter] Alison: Pretty much almost every minute of every day. Bryan: Are you happy with the purchase, are you happy with the upgrade? Alison: I am because I wanted, I wanted the latest and greatest technology and now I've got it and I realized that sometimes that comes with some caveats so I am happy with it, there are some times though when I have just become resigned to entering in my passcode. For example if I'm laying in bed and I want to unlock my phone, I don't want to have to sit up put the phone all the way in front of my face, get face ID to authenticate me, wake up the husband, wake up the dog, so I just enter in the passcode and it's that's even become a little bit faster. Bryan: My dad was having trouble with his phone recently and I finally found out what the problem was. Alison: Yeah. Bryan: He's running an iPhone 4. [Laughter] Alison: Oh for goodness sakes. Bryan: Yeah, I said.... Jeff: Wait, you, you said it's running. Bryan: Yeah, barely, yeah he can make phone calls that's about it, I said no wonder you're having so many issues with everything else and yeah, he's getting ready to get a new one because my mom did order the iPhone 10 and he's gonna get the hand-me-down. I guess he's gonna move up to a 6 which is all he really needs. Alison: Yeah. Oh that'll be quite an upgrade for him. Bryan: Oh yeah, yeah, so but, my mom's got the 10 coming, she's got the, she ordered it online and has the two to three week wait so, I will not, not get to play around with it while I'm down here and everything but I've been you know listening to you on with Dr. Robert Carter not to be confused with Dr. Richard Kimble. Not that anybody but me. Alison: Not to be confused with John Kimble yeah. [Laughter] Bryan: I thought of Richard Kimble immediately but I'm probably the only one that did that so but you know you guys had a great walkthrough of the iPhone 10 and somebody in New Zealand had something about unboxing one very early before the rest of the world which... Alison: Oh yes Jonathan was very very happy that you know, when these items come out he gets them a day ahead of everyone else because New Zealand is a day ahead. Jeff: He should let people know that. [Laughter] Alison: He really doesn't gloat about that enough no but yeah. Bryan: Allison did I hear you do laundry every now and then? Alison: Every now then, you know I, the house-elves or my husband will not comply and I have to do my own. Bryan: Are you testing out that new GE, was it the GE product that you're testing out? Alison: Yeah so, so I have purchased the GE talking laundry box and actually we were in the market for a new washer and dryer anyway so we got the compatible washer and dryer and I've actually been doing a lot more of my own laundry and enjoying the heck out of it now that we have this talking machine because it's so easy to set all you really have to worry about is the start button and the little knob that controls the settings because the different wash cycles, because it verbalizes everything, you turn the knob, it verbalizes if you're on like cold wash, or towels and sheets, or casual wear, or bulky items, and you press Start and it says starting load on bulky items with an estimated 70 minutes remaining and there's a button on the box that you can press if you need an update of what, of time remaining and the dryer is much the same you just mess with the one knob, you can set your cycle and it just works. Our old washer and dryer we had the little arrows marked, but the one thing would spin, and there was another arrow that you could accidentally move, and Jeremy was really the only person who could set it without getting the other thing to spin, so I'm glad to be able to have some agency over my laundry once again. Bryan: And this works with all GE washer and dryers I believe right? Alison: So on the website it does say that it is, should be compatible with most, it should be compatible with the ones that have the ports in the back, the technician ports, but then it says these are the compatible models and it lists just a couple of different models. Slightly more expensive, that are compatible, I think that you can get this to work with older GE models if it has the port for technicians to hook up, but it's better I think in terms of the software working is optimally as it can if you can buy the the newer ones. Bryan: Yeah full disclaimer if your washer and dryers from 1974 and is GE..... Alison: Probably not going to work. Jeff: I do laundry and the thing on my washer and dryer mostly my washer is, there's that plastic cover that covers things up so you can't really tell the dial, so I took a needlenose pliers, it was excruciating sounds but I got that piece off of there, then I put some little markers on there, so now I just put my finger down there and I just turn it and everyone uses it that way so, yeah I don't recommend anybody to take a needle nose and tear that apart unless you know what you're doing but, yeah that's how I access that. Bryan: Yeah when you're like me and you live in New York it's great because I've got like fluff and fold where they pick it up and deliver it and it's pretty cheap and yeah I'm spoiled like that I think I've mentioned that on the show before. One of the things we did want to mention to the listeners if you do not have knfb reader you're just making your life harder, and it's a phenomenal app, I believe and don't quote me on this but I believe it's on sale at least through Christmas for about 50% off. Normally it's $100.00, I believe now it's $49.95. Go ahead and get that app, you'll make your life a lot easier if you want to read your bills or anything along that. Jeff: I really think if you're a student that that's the app to have. Seeing AI is a good app for a convenience, it's just a quick shuffle through the mail, but if you're gonna do bulk reading or if you want to save it and all sorts of things, you know, that's a workhorse the knfb reader app. Alison: I agree. Bryan: Yeah luckily I think all of us have easy names to pronounce, but I have a friend named Keith Strohak, and every time I tell Siri call Keith Strohak, it says did you mean Keith Sholstrum, did you mean Keith Beyer. It drives me bonkers, I have to go in and manually do it and I will put this link in the show notes. Did you know that you could teach Siri how to save names properly? Jeff: Mm-hmm. Alison: Yeah. Bryan: Okay I was the one who didn't. By the way ask Siri to pronounce Charlize Theron because I heard that's another name that she can't pronounce. Alison: Oh boy. Bryan: Yeah so if you're if you're one of those people and your name is Mustafi Mustafasin or something, go ahead and read this link and you know, maybe you could teach Siri how to read your name and everything. Jeff: The trick about it is that it asks you for the first name and then it asked for the second name, well I didn't know it was doing that so I said Laurie Thompson that's my wife, and then I said Laurie Thompson again. I wondered why it asked me twice, so every time she calls, are you sure you want to call Laurie Thompson Laurie Thompson? I left it I thought it was kind of cute. Alison: That is. Bryan: Now Jeff was a great guy and he posted you know happy holidays to everybody on the Blind Abilities Facebook page and I chimed in with my typical bah humbug and he thought that was you know the happiest he's ever heard me, and that's because he didn't hear how mad I was that my old Grubhub app that I've been running for several years because GrubHub has refused update is now officially dead. I finally had to update it and I don't know what I'm gonna do because this happened shortly before I left New York. I kept getting server error, server error, and I could not do anything so I had to update the app, GrubHub prepare for the barrage because I am gonna be hammering you every day now with fixing your heading navigation. I don't know. Alison: Now that your life depends on it yeah. Bryan: Yeah you know. Jeff: It's time to get that Blind Alive app, get that exercise going. Alison: Yeah. Jeff: Screw GrubHub. Bryan: I still gotta order dinner. I still gotta order dinner and everything. Alison: Try Postmates, try Doordash, you said Eat24 doesn't.... Bryan: Doordash I just heard about so yeah that's one I want to check... Alison: Yeah Postmates is also very good. Unfortunately in Napa our only choice really is Eat24, and that only has a couple of options. Bryan: Yeah you know one of the other things I plan to do when I get back from Florida is, because I've been running my old laptop here my Mac air, and it's so nice because it's running Sierra, and things have been running so smooth, as soon as I get home one of my first acts to do, I'm rolling High Sierra back, have you guys, I know Jeff's been playing High Sierra, Allison, are you still using High Sierra..... Alison: I am and for the limited number of things that I do on my Mac it's absolutely fine, I haven't really had any problems. Bryan: Editing text, when you're working with a lot of text and emails or documents and everything, it just befuddles me and everything, you know sometimes you gotta use the option key, and I did report this to Apple, quick nav does you know, when you use quick nav with words, it does not follow the insertion point, we did test it it is getting kicked up to engineers, there is a navigation problem with quick nav in Hi Sierra. Alison: That's unfortunate. Jeff: Yeah I'm using the beta's and you know it keeps on changing so I don't really complain about it I just keep using it and I know, I know it'll get better, so I just putz with it. Bryan: Yeah well Jeff you said you're running the latest beta and it's, you've noticed an improvement so, maybe it won't be the first thing I do when I get back to New York you know, maybe I'll give it one more update. I am not running the beta so I never run the betas on my computer and the word to the wise if you value productivity do not run those betas. Alison: Yeah, or have a partition on your hard drive or a separate hard drive on which to run them. Jeff: Oh my MacBook Pro [Inaudible] I'm not doing the betas on that so I can always go back to that if I need to but, you know I I usually forget that I'm slowly tweaking my muscle memory like you said Allison, and pretty soon I'm just readjusted. Changes happen and I don't know. Alison: Yep. Bryan: Chit chit chit chit oh wait, do we have to play now to use that song? In a more positive segment, I know we've rolled through some some negativity here, we don't want to be negative all the time but you know these are just some things that were pissing Brian off now because, Brian's been known to get pissed off. I always like to hear you know, what you guys watching, what you're reading, you know especially the holiday time of the year, there's a lot of great content out there. Netflix just seems to be piping everything out. Allison what you watching, what you reading? Alison: Well I'm still trying to work my way through Narcos, I have not had as much time for for Netflix recently, but I've been reading this really great book, I'm not sure if it's available on any of the freebies, unbarred or well book sure it's not free but it's practically free. I got off of Audible it's my Brandon Sanderson it's called "The way of Kings" it's part of the Stormlight archive series, it's an epic fantasy series, long long books, the first book I think is 45 hours long and I'm about 2/3 of the way through it, and it is absolutely amazing it's quite frankly taken over a lot of my life this holiday weekend. [Laughter] But it's amazing. Bryan: Well we're thankful that you were able to fit time in for the podcast. [Laughter] Alison: I did, I did have to interrupt my reading to.... [Laughter] Bryan: That 45 hours, that might take me 4 and 1/2 years to get through. Alison: Well I read at speed, I'm not gonna lie, I cranked it up to 3x and I can understand it just fine, so I'll get through it pretty quickly, but there's then two other main books, and then a little novella in the middle to read so. Bryan: That's a, that's a big.... Alison: It's gonna be ten books so... Bryan: Wow, wow, what about yourself Jeff, you been reading anything, watching anything? I know you've had some time alone there or are you just thinking in the dark? Jeff: I really got nothing, I guess I am thinking in the dark, family's been gone and I've been catching up on a bunch of other things that I hadn't been able to get back t,o and yeah, I got to get back to it so sorry you don't have anything to contribute. Bryan: That's okay Jeff. Jeff: Oh sorry. Bryan: I just finished down here with my parents you know I, they they were very nice and they watched, because their sighted with described video, the second season of Stranger Things, and the first season if you have not seen it as phenomenal I said to myself I don't know how they're gonna do a second season. It was really good so, it was very enjoyable, if you have not checked out Stranger Things on Netflix, you're definitely gonna want to check that out. I know we're gonna watch another series on Netflix that just came out I'm blanking on the name, the guy that was in Dumb and Dumber, not Jim Carrey, Jeff Daniels is in it, it's a Western that just came out on Netflix. I'm hearing great things about it of course I'm, like I said, God, Godlessness, or Godless or something, it's a Great Western, and I've heard from other people it's very good and everything and, yeah I've still got the same four books. You know it's so funny I'm one of those people that loads up all the audio digital content to all the devices for the travel and then I end up listening to podcasts that I have on my phone. [Laughter] During the travels so, like I said this is a That Blind Tech Show, we're gonna wrap it up here. We are at Blind Tech Show on Twitter. thatblindtechshow @gmail.com if you want to email us in let us know what you think, let us know what you like. You can download our feed through the Blind Abilities podcast speed of your podcast player of choice, victor reader stream or download the Blind Abilities app. Allison what do you have coming up the next few weeks leading into what's that holiday Christmas? Alison: Just a quiet Christmas at home, gonna take maybe a couple of days off and just probably still be reading the Stormlight archive honestly, although I, although I may do a reread of Harry Potter, I lead such an exciting life. [Laughter] Bryan: Nothing wrong with that, nothing wrong with that. What about yourself Jeff, family coming back or have they given up on you? Jeff: My folks for 17 years they've been going down the Texas but they stayed up this year for the holiday so I got to go to spend time with them Thanksgiving. We were all up there and so they're here so we're gonna have Christmas there and my daughter and grandkids will be coming up mid-December, we try and offset it each year and so yeah, a lot of lot of family holidays and I want to, I want to see the Grinch again this year. Bryan: So you want me to come visit? [Laughter] Yeah I'm not a big holiday person so Thanksgiving I guess is our big holiday and, we just wrapped that up down here and Thanksgiving, I'll be heading back to New York in the next few days and you know, it's funny I'm sitting here in shorts and it's 80 degree weather so it doesn't feel like November, and then I'll go back to the 30 degree weather and, yeah amazingly Nash is not even shedding that much here in Florida, you would think he would get rid of that winter coat, but he is panting like it's August. This is That Blind Tech Show, maybe we'll have one more before the year hopefully, you know, all of our schedules have been so crazy we haven't been on a regular schedule, we plan to hopefully eventually get on it, but for now we are out. When we share what we see through each other's eyes, we can then begin to bridge the gap between limited expectations and the reality of blind abilities. For more podcast with the blindness perspective, check us out on the web at www.blindabilities.com, on Twitter at BlindAbilities. Download our app from the app store Blind Abilities, or send us an email at info @blindabilities.com, thanks for listening.

Mighty Mike: What's up, Server Nation? This is Mighty Mike, the Podcast Server, and you are listening to www.ProcessServerDaily.com Mighty Mike: You guys, I'm super excited about today's episode. If you have a story that you want to tell, that you're excited about. Maybe a dog chased you, maybe a guy tried to shoot you with his gun, maybe you had a heart-warming story where you helped somebody in need. Guys, I want to hear the story on this show. Go to www.ProcessServerDaily.Com/BeAGuest.html Find some studio time, go to www.ProcessServerDaily.Com/BeAGuest.html Mighty Mike: I look forward to speaking to you and hearing your story! Let's get to the show. Mighty Mike: What's up, Server Nation? You are listening to Process Server Daily, and I am your host, Mighty Mike the Podcast Server. Our guest today has recently appeared on Vice TV where he has been on the hunt for the most notorious Neo-Nazi of our time. He has been in business for 25 years and he owns and operates Encore Delivery Systems located in Columbus, Ohio. Mighty Mike: Jeff Cremeans, welcome to the show. Jeff C.: Pleasure to be here, Mike. Mighty Mike: Awesome, Jeff. I want to hear from you, Jeff! Tell us a little bit about yourself that wasn't in the intro. Take it away. Jeff C.: Sure. My name is Jeff Cremeans. I've been a process server for about 25 years. I started off, giving my age here, back in 1989 working for a law firm in Columbus, Ohio. Started off as a messenger working in the mail room. Did filings at the court house. Started to do the subpoenas, that type of thing. I'll make a long story short. I had an attorney, of the many duties I did in the mail room, wanted me to go get him a hotdog. So I went and got him a hotdog, I brought it back and he yelled at me, he said, "Why wasn't there mustard on it?" I thought, "You know, I'm gonna start my own business and I'm gonna charge this guy 25 bucks to go get his hotdog." Jeff C.: So I started a company out of law firm called City Wide Legal Messenger Service. Took off really well in Columbus, Ohio. There's a need for that type of thing here. I owned that for a few years. I sold that company to another company. I worked there for 11 years and then I've owned Encore since then. So I've had Encore for about 14 years. So ... Mighty Mike: That's awesome. Yeah, when I was watching the show, it's really cool, your office looks really cool. It looks like you got a pretty good size operation going on there. Jeff C.: Yeah, doing good. In any given time, we'll have eight or nine servers out, serving anything from child support papers to foreclosures. I don't get out as much and serve, certainly on this big case I'm helping out on, the Andrew Anglin case. But, yeah, I have a great group of servers. Very hard workers and do a great job. So ... Mighty Mike: Jeff, one of the most important things as process servers, for anybody, actually, is family. You got a family? Jeff C.: Sure do. I have a daughter at Ken State. Freshman at Ken State University. I've a son that's a sophomore. Yeah, they're pretty much my world, so ... Yeah. Mighty Mike: That's awesome. Jeff, there's a reason why you're on my show. You have a lot going on right now. Full of great experiences. But first, tell me about your worst experience working in the field. Jeff C.: You know, I think a lot of the process servers cross and that start talking about bad stories. Everybody's got a lot of bad stories. I think the one that really stood out to me was one, believe it or not, where I wasn't out in the field. Long story short, I'm sitting in my office, I had let everybody go early. I'm in the office by myself, just doing paperwork and in walks four people. I won't put their description out, but they were not very nice-looking people. I said, "Can I help you?" They said, "Yeah. One of your servers have been pounding on the door at my grandmother's house. We're here to see what's going on." Course, they were not so nice about it. I thought, "Well," I looked up and I saw these four guys. They meant business and they were there to do some damage or something. I thought, "Well, gosh, here we go." I can hold my own, but not with four guys. They were really upset that the server ... Now, how they go to where we were, they did some diligence on finding who we were and our address and everything. I got to give 'em that. Jeff C.: Anyway, I'll be honest with you, I was scared for my life. I thought if these guys want to start one me, there's not a whole lot I can do, but I explained to them. I calmed 'em down, I said, "Look, I'm sorry. This is not the way we do business and I apologize that your grandmother was scared," and all this stuff. Turns out that the server that went out, he was a newbie. He was trained and everything, but he had it to where he thought he could pound on doors and maybe even intimidate people, scare people to come to the door. Boy, did I have a long talk with after him that. I told him, "Hey, look, you're gonna go out, you're gonna go looking for trouble. You're gonna get it." Jeff C.: Fortunately, the trouble came to the office and it affected me. Nothing ended up happening. I talked to these guys and they end up not hurting me, which is a good thing. So the moral of the story, and for everybody out there, whether you're training a server or you're serving yourself, you don't have to ... there's times you have to get creative and aggressive. We can talk about that later in the podcast, but the big thing is, I explained to the server, "There was an old lady in there. You were scaring her to death. She had her grandkids come here and threaten me and want to know what's going on. Take it easy, man. You don't have to do that. If they don't answer the door, you don't have to pound on it." The lady wasn't even avoiding servers, so he learned a big lesson. He learned from that and turned out to be a great server. Not so aggressive anymore after that. Mighty Mike: I've recounted an experience that I've had too in a previous podcast about knocking on a door and being really gung-ho, and then realizing it was a 14 year old girl in there, terrified! She's told not to answer the door and it really helped correct my perspective that you never know ... I just had one yesterday. They told me she's an elderly lady and I've been there at all different times during the day. So I decided to come at night. Sure enough, her car was there, but she wasn't answering the door. The neighbors said, "Oh, she's in there." But I thought, "Man, I'm just gonna come back again at night and maybe she won't be in the shower or in the back room or wherever. Whatever she's doing to keep her from answering the door, giving her the benefit of the doubt- Jeff C.: Right. Mighty Mike: That she might actually answer the door if I come in a different time. Jeff C.: Yeah. Mighty Mike: Yeah, what I take from your story is prudence. Have a little bit of prudence when you come to the door. It's one of the most valuable asset in any industry. Mighty Mike: Jeff, tell us about your greatest experience working in the field. Jeff C.: Well, as many as there are bad, there are some good experiences out there. I think one that stands out to me is, and this is back in my City Wide Legal Messenger Service days, I was young and I was just new to the industry and learning, and doing stuff. I got a job to serve a wealthy person in a domestic case. Long story short, I had attempted many times. Pulled out all the tricks. I dressed up for Halloween, did the whole pizza delivery thing. Nothing worked. This guy, he was a dodger and he knew the game. He had been served before. Jeff C.: I pulled up one day, I just happened to be around the neighborhood. I thought, "Let me go try this guy again." I got there and he was out back, washing one of his expensive cars with his brother. I pulled up and he looked at me and started to run. Then he stopped and he's like, "You got me." He put out his hand and he shook my hand. He's like, "Congratulations, man. You played a good game." He was serious, very nice. We ended up talking there for a minute, so it was kind of ... never had that happen before, but it was nice to know that old game of hide and seek, he was not a sore loser, you know? So, yeah, that's kind of a good story. Mighty Mike: That's cool when they're like that. Some people just have a habit of dodging and ducking and hiding under couches, and things like that. Every once in a while, you'll get that guy that's probably like you would be when you're retired or something like that, or if someone else was trying to serve you. Ultimately, you're gonna accept the responsibility for your own problems, but you don't mind giving 'em a little run for his money. Jeff C.: Sure. Mighty Mike: That's a great experience. Mighty Mike: Jeff, tell me what you're working on right now that you're most excited about. Jeff C.: Well, in the past few years, we've gotten accounts with the Children's Services and the child support. It's a lot of work. It's lucrative, but dodging has increased with the child support papers as everybody knows, especially at that end of the stuff that we serve. So I've been able to hire more servers, it's broadened our horizons as far as learning more about the industry and finding people, the skip tracing, that type of thing. Jeff C.: Then, of course, there's the case we're trying to serve, the famous neo-Nazi. That has been the most challenging serve in my career in 25 plus years. So the reason why this case is so challenging to serve, this guy, he's a national, if not worldly-known neo-Nazi. He's got his own website, the Daily Stormer, that's been very controversial, but he has so much help hiding out. I've never seen anybody have so much support in hiding out. Anything from his father with all his property he owns, and people putting him up in places, this type of thing. But, yeah, it's been a very challenging serve. Worked very hard and done all the skip tracing. Done everything we possibly can to this point. Right now, we're relying on tips from a lot of different people that have maybe spotted him or know where he's at. We had a pretty good tip, as you saw in the Vice show. That's probably our best tip and missed him there. But, so, yeah. Jeff C.: There's a lot of things going on, a lot of good things. Growing at a steady pace and, again, I think any processor out there will tell you each case is different, each server's different. You don't want to get too emotionally involved, especially when someone's dodging, but there comes a time where, "Ask us for help," you know. One person can't do everything. If you feel like you've exhausted all your efforts in getting the serve, get somebody else on it. Get a fresh face, that type of thing. So ... Mighty Mike: Yeah, that's good, Jeff. I'll tell you, when I was watching the video, and you were going over the footage in the store where you were watching him with his protein powder, I got this feeling, almost like that's happened to me before where I've seen someone I was hunting for three months. He was a pot farmer up in [inaudible 00:09:36] Creek. Anyone knows you go up there, you gotta go up there with the AKs and [inaudible 00:09:40] dogs, and ready to go. Mighty Mike: I saw him in a park. He was apparently getting visitation with his kids, and I didn't have the papers, so I ran back, I drove back to my house. By the time I got there, he wasn't there. I was so mad at myself. How did you feel when that- Jeff C.: First, it was just shock and awe seeing him there. My son and I were just walking through the store and it was one of those things, when I first saw him, I thought, "Oh, man. That guy looks familiar," and I got closer. As I got closer, I thought, "Oh my gosh, that's him." No doubt in my mind whatsoever. In fact, I submitted a declaration to the court for the attorney's request to explain that I saw him. I got up, I was watching him. I was standing there as you could see in the video, watching him. Very nervous. He was kind of looking behind his shoulders and just kind of looked really, really paranoid, that type of thing. I thought, "You know, I don't have the papers. They're not even in my car. They're at home. By the time I get it and do that, it's not gonna happen." Plus, I had my son with me. It was really not a whole lot I could have done, like I couldn't leave him there. Jeff C.: As he was checking out, I proceeded to go through the store, past self check out lines. I looked over and I just thought, "You know, I gotta say something to him. I gotta go talk to him. I just can't" ... So as he was walking out, I pulled up right in front of him with my car. My exact words to him was like, "You know, you look like somebody I know. Is your name Andrew?" "Nope." He was gone. He was not gonna hang around. It was him, it was definitely him. Now- Jeff: He was not going to hang around, and it was him. It was definitely him. Now, people, especially his attorney ... What are the odds? What are the odds of tracking somebody down for almost a year and you see them at a grocery store? I don't know, but it happened and it was ... Needless to say, I have the papers with me every time. I have them in my briefcase, I have them in my car, I have them at work. I have other people that have them. All my servers have a copy of this stuff [inaudible 00:11:24] just in case something like that were to happen again. Don't think I'll ever get that opportunity again, but you never know. Mighty Mike: Yeah, I actually keep a bucket now, because of that experience that I had. I'll tell you one fun experience. I was in the courthouse and I'd been hunting this ... trying to serve this professor of Chico State University. He was retired. And so, I had served him like three times before and then he moved. We go to court every day to file papers at the courthouse. And so, I was in line at the courthouse and I heard this voice, and I was like, "I know that voice." And I listened and I heard it. He's just shooting it with a couple guys, "Yeah, no, I'm a professor down over at Chico State." And I thought, "That's him." And I didn't have the documents, but I was at the courthouse. So I said ... I looked it up on my phone, and I bought a copy of the paperwork at the courthouse. I checked the box individual and said, "Here you go." Jeff: Oh, nice. Very nice. Mighty Mike: I felt like such a ninja when I did that. It was cool. Jeff: Yeah. Mighty Mike: So I mean, if I would have saw him at the store I would have been in trouble. What I wanted to know, and I'm sure other servers are the same, is what's the next step? You can only skip trace them so much, right? Jeff: Yeah. Mighty Mike: You can only- Jeff: Yeah, there's a lot of people looking for this guy for one reason or another. It's not just to serve him papers. As you can imagine, he's made a lot of people upset with his comments and his viewpoints. Hey, you know, I believe in the first amendment. I think everybody can believe in whatever they want to believe in. You believe clowns should make more money when they go to parties? Fine. Just the fact that threaten violence and harass people I don't think bodes well. Jeff: So anyway, with that being said, a lot of people look for him. We're all trying to put feelers out there and we're all going off tips, whether it be the media, reporters, and other process servers. And from here, where do we go? Waiting on a tip. There's been rumor that he claims he's in Cambodia, then he was in Nigeria, then he was in Russia. Personally, my opinion, I think he's right here, whether it be in town or the state of Ohio, at least in the United States. He's not overseas. So it's going to be off a tip. It's going to get lucky. Somebody's going to see him, he's going to show his self somewhere. That's pretty much all we can do right now, just sit back and wait. Mighty Mike: Yeah, you just have got to post somebody up over by the protein powder. That's what you have got to do. Jeff: Yeah. Yeah. Mighty Mike: Okay. So I hope you get him and when you do get him, maybe we'll have you back on the show or even we'll do a Facebook Live so that'll just be [inaudible 00:13:49]. Jeff: I look forward to the day, believe me. Mighty Mike: Now dreams of the day. Jeff: Yeah. Mighty Mike: Server Nation, Jeff has been dropping some major value bombs on us today, but prepare yourself, because we are headed into the rapid fire round right after a word from our sponsors. Mighty Mike: Server Nation, I know you're with the times and you want to do whatever you can to have all of the resources for your client. That is why I created 123efile.com. As a process server, attorney, or even an improper you can visit the website and file your documents in any of the Tyler courts in California. With it's easy to use one-page operation, you can have your e-filing done in a matter of minutes and get back to what really matters. If your time is important to you, visit 123efile.com. Mighty Mike: Welcome back to the show. Jeff, are you ready for the rapid fire round? Jeff: I think I am. Mighty Mike: If you could recommend one app, what would it be and why? Jeff: I think Road Warrior's a good app. I'm not a humongous app fan. I kind of do a lot of things old school. I think if you're diligent enough and you really want it bad, you can find the right app and it'll get you where you need to be. Mighty Mike: Very good. Road Warrior is ... I swear by the Road Warrior. Jeff: Yeah. Mighty Mike: I mean, if another one came out I would try it, but I haven't found any other app like that. Jeff: Yeah, it's a good app. Mighty Mike: And if you have it set to go straight into the Waze app, it works really good in the city. You can pick different navigators, but yeah, Road Warrior's a great one. What case tracking software would you recommend as the best? I would take you as a Process Server Toolbox guy. Jeff: Yeah, yeah, Process Server's Toolbox or like Serve Manager. Again, I don't even ... To be honest with you, I don't use them. Again, I'm- Mighty Mike: Really? Jeff: Yeah, I'm a firm believer in the old fashioned way of doing things, and my customers seem to like it. I've tried to offer them the different softwares and the Process Server's Tool and everything, and my customers like, you know, "Just use the court's return. We don't want this. We don't want that." And I've just kind of been doing that for years, and it works for me so far. Mighty Mike: No, I'm intrigued, Jeff, because, let me tell you something, there's a beauty in simplicity. So I'm just curious, we don't have to go too far into it, but you have like a service request form? Jeff: Yes. Mighty Mike: And they fill that out. And is your return or your field sheet, if you were, is that a part of the same form? Jeff: No, that's a different form in fact. And that's the thing, we kind of create our own affidavits and our own returns of service if they want. For anybody that has just your federal district return of service, we'll start off with that. If somebody wants something different, we've created so many different types of affidavits and non-serve affidavits and returns of service. We've had people say, "Yep, we don't want this notarized. You don't have to notarize it," so we'll just make it a simple proof of service. Mighty Mike: Yeah. Jeff: Of course, as you know, in California they have their own and New York wants certain things. A lot of the different states and people want different things. Mighty Mike: Definitely. Jeff: So we kind of have a variety of affidavits and stuff we use. Mighty Mike: That's cool. Yeah, that's cheaper. Jeff: Yeah, it is. It is. Mighty Mike: I tell you, there's beauty in simplicity. When I first started out, I had a form and I thought I was a genius because I had my service request area on top where I gave the customer's info and special instructions, and then at the bottom it had four spots for first attempt, second attempt, third attempt. And I only did four attempts because most of my customers were for unlawful detainers. In our local area, you had to get three attempts for diligence before you could post or subserve. So yeah, there's beauty in simplicity. I appreciate that. Mighty Mike: What is your favorite skip trace tactic? Jeff: I think what's worked for us over the years are the neighbors. Knocking on the doors next to it. I tell you, there's ... We have had more nosy neighbors help us get people served than anything. It's a simple skip tracing tool. There's a lot of ways of skip tracing, but, boy, just I don't know how many times ... And I'm sure a lot of servers have experienced this. The neighbor's out washing the car, you go over, "Hey, is so-and-so here?" "Oh, you know what? No, they're down the street at this park at the baseball game." "Oh, really? Which park is that?" "You know, blah, blah, blah park." You go down there. Now, if somebody's been dodging for a few weeks and you really want to get them served, I don't mind going to a park at a ballgame and getting them served. It may be the only opportunity to get them. So yeah, I think neighbors are very informative, and can be very helpful for getting somebody. Mighty Mike: Yeah, and actually, you can skip trace a specific address, not a person, and it'll give you the people that live in that general area. Or you can go on Google and find out what the nextdoor neighbor's address is and skip trace them and get the phone number. And then call them up, say, "Hi, is this ..." So if you're looking for Jill, you call up the neighbor and say, "Hi, is this Jill?" And then she's going to go, "Oh no, Jill lives nextdoor." "Okay. Oh, sorry about that." You know? Jeff: Right. Yeah, yeah, yeah, yeah, yeah. Mighty Mike: That's a good one that works a lot. Jeff: Yeah. Mighty Mike: Jeff, what is your favorite tool for defense? Jeff: I think there's weapons and there's this and there's that. I firmly believe in being human with people, talking to them. One thing that taught me about that bad experience, I think if you're there and you're calm and you hear them, and you're honest with them, say, "Hey, look, I got these papers," well I think that's worked more than anything. To be, for lack of a better word, aggressive or cocky or pushy and doing too much, I don't think that's going to help you out. I think really trying to talk to people. And there's a lot of different ways of doing that. Jeff: My biggest thing is somebody that's wanting to avoid service, I try to tell them, "Hey, look, I'm going to come back. I'm going to keep coming back. I'm not going to go away and this is not going to go away." I'm not a lawyer, I can't give them legal advice, but I try to tell them, "Hey, look, you're best off taking this now." So things like that and that nature, that to be me has been the best tool. Call it a tool. Call it whatever you want. I think it's a really good tool to use. Mighty Mike: Yeah, I did a poll on Facebook and, "What was the best tool for defense?" And people came back ... And actually, I gave some options and I gave like a gun, and a knife, and all these things. And then, I gave a few options. It was like common sense ... Jeff: Yes. Mighty Mike: Those things that are inside of you, like in your brain and in your habits, and the way that you treat people, the way that you talk to people, those are the things that had the most hits. I think one of them had like 64. Common sense had like 64, and the next one had 30. And the actual gun I think only had like 16. We all like to talk about the guns that we own, but the truth is, when you're out there serving, using your gift of gab or your ability to control a situation with your words is way more powerful than a gun. Jeff: Absolutely Mighty Mike: A gun is an immediate ... It's not an answer. It's not a resolution. It's a tragedy if you did have to pull it out. Now, don't get me wrong, I'm not anti-gun. I'm just saying I agree with you. That's absolutely correct. Jeff: And yeah, guns can be dangerous and they can promote ... get you into a situation where somebody could get hurt or killed. Again, I'm totally not anti-gun either. I totally believe in that, and a lot of people should have one for their protection. I've never been a really big badge guy. Again, I'm just kind of human, old fashioned way of doing things. Mighty Mike: Yeah, in California it's actually become quite a ... most of the server companies, it's quite anti-badge, because a lot of people are getting convicted and charged, and potentially convicted for impersonating an officer. Jeff: Yes. Mighty Mike: Throwing around words like, "Officer of the court," and things like that. Jeff: Mm-hmm Mighty Mike: You know, I used to do it when I first started because that's what they said in my training class, and really we're not. Joe down the street could serve papers, but he can't serve more than 10 in California. I know it's different in every state, but ... Jeff: Mm-hmm Mighty Mike: Jeff, what book would you recommend? Jeff: Anything John Grisham. I'm a huge John Grisham fan. In fact, the older I get, I'm doing a lot more reading. And I love to read, it's just like a lot of people, you just don't have the time. But John Grisham, really just the fact ... You know, he's mentioned process servers in his stories and subpoenas being served. I always kind of liked that part of it, but just his work is just I think is amazing. And the legal aspect of it, I'm really interested in that part of it. http://www.jgrisham.com/books/ Mighty Mike: That's really cool. I'm going to have to check it out, John Grisham. I'm actually writing a book. It's going to be done here in about 90 days is my goal. And it's going to be on process server safety and best business practices. It's going to be great! Jeff: That's awesome! Mighty Mike: Yeah, you can get a free copy at www.processserverdaily.com/freebook.html when it comes out. Mighty Mike: Jeff, did you have a mentor? Jeff: I started off at a young age. I’m the second youngest of 10 children. Growing up, it was one of those things where, as you can imagine, you either go off to college or go get a job. You're not going to hang around the house, that type of thing. My mentor was no doubt about it my father. He was a hard-working man, raising 10 kids, him and my mother. To me, they’re the most awesome people in the planet, but nevertheless, he said, “Work hard and be nice and don’t ever give up.” He was always supportive of all my brothers and sisters, whatever road they took. He was so excited for me when I started City Wide Legal Messenger Service. He loaned me $1,000, which I had to pay him back by the way. He wasn’t that nice! Jeff: He was truly my mentor. Did he know anything about filing stuff at the courthouses, doing certain papers? Absolutely not. Just his life lessons taught me, even to this day, I still use them. It has really taught me a lot and just got me far. Mighty Mike: That’s great. You answered one of the questions. What’s the greatest advice you’ve ever received? Jeff: The greatest advice I’ve ever received is definitely from my father. Be humbler. Be nice. Work hard. I taught my own kids that. I’d tell you. If you're nice … Don’t be too nice. You're going to be taken advantage of. I’m not saying that, but I’d say being nice, being compassionate, being humble will get so you much further in life. I truly believe that, and that’s the way I try to live my life and do my work. Mighty Mike: To provide an abundance of value without expectation just as a business practice, but also just as a person. There are many examples of that, whether it’s in your love life or with your family. If you provide value without expectation, it will come back to you. Like you said, don’t be taken advantage of, but sometimes it might feel like it and then the next day, you're like, wow, I didn’t expect you to do all these nice things for me. Jeff: Right. Mighty Mike: That’s the idea. Jeff, what would you do if you woke up today, had all the same skills and knowledge, had no clients, a smartphone, a car and only $100? What would you do in the next week? Jeff: I would definitely do some work reaching out to other people, advertising to a certain extent. I’d tell you. The best thing that I would do is to get out there and do a good job for folks. I think word of mouth advertisement has been a key for me to my success. It’s one thing to go out and say you're a process server or say you're going to do this and do that, but if you do it, it takes that one paralegal that you do a great job for. You communicate the whole time. You're doing everything you need to be doing. That paralegal could be involved in a group that tells another paralegal and so on and so forth. Jeff: I think part of doing that good job is communicating. Somebody sends you a paper. Don’t take three days to get back to them if it’s a rush and what’s going on. Certainly don’t take another week to send them back to return a service, that type of thing because again, that word of mouth could also hurt you too. It could be a very valuable factor. It could also hurt your business. I would pound the pavement and get out there and try to talk to as many people as I could, talk to paralegal groups, bar association, that type of thing. Mighty Mike: That’s good. One of the things that I take from your story is that, from your methods, is that be diligent. Get out there. Sometimes it’s nice to have a little hand-up, not a hand-out, but the truth is in this example, you only have $100. You have a car. You have the knowledge that you already have, and you have a smartphone so you can give the internet … You can search things. Guys, anybody can do this. You get out there and go after it. I say anybody can do it, like anybody who wants to build a business. Some people, they’re not cut out for serving papers, and if that’s the case, build the business; have someone else serve the papers. There’s a lot of really good husband and wife teams out there. Jeff, what is a parting piece of guidance you want to give to the servers out there? Jeff: Again, what we’ve talked about previously. Stay humble. Treat people with kindness. You have a job to do and certainly do it. In doing so, just remember this thing is bigger than you. Don’t go out there thinking you're Captain Bob, the process server and think that you're better than everybody, that type of thing. Just go out and communicate with your customer. Take good care of your customer. Communication is key. Jeff: I touched base on it earlier. I don't know how times I’ve used servers across the nation where they do 75% of the job. What I mean by that is, hey man, I got this rush. I need to serve right away. This is a big customer, blah, blah, blah. By gosh. They went out and they got it served right away, did a great job. A week later, hey, where is my return of service? I got to get this filed. The attorney is screaming at me. They got to get this filed. Follow through on your job. Do what it all right, not just half of it. Definitely get in the network groups. Meeting new guys and get involved with this and NAPPS members and stuff, a great, great tool. It’s great to get advice to people. Jeff: Again, I’ve been doing this for a lot of years. I still seek advice. I’ll call a server that I’ve been dealing with for 20 years and say, “Hey, man. How would you do this? What’s your viewpoint on this?” Never stop learning because I’d tell you. There’s a lot to learn in this industry. Mighty Mike: You're right, Jeff. There is. A big part of the industry for process servers, what I find most often is that they find themselves in a chasm alone by themselves and the way that they think that every other processor is their competition. The truth is that many process servers out there have too much work and they would be more than glad to give you the work if you can give them a discount. Jeff: Absolutely. Mighty Mike: If that’s what you need to get off the ground and to get your business rolling so you can raise your prices and have some more customers, more attorney clients come in, then that’s what you got to do. Jeff: Absolutely. Mighty Mike: I started out making $20 a paper. How about you? Jeff: When I worked at the law firm, I think I made about $4 an hour. Whether that’d be filing at the courthouse or serve a paper even add to that, yeah, it’s … I think then after that, as time went on, I think I was getting $20 a paper at that point. It’s been a long road. I certainly charge more for that these days. Mighty Mike: Jeff, I appreciate your story. I want to personally thank you for being on the show. I’ve been really impressed with your story and the whole situation with the neo-Nazi. That’s just a side thing. Watching the video and seeing your operation going on, it’s definitely worth being excited about. I’m excited to share it with the world. Jeff, what’s the best way that we can connect with you and then we’ll say goodbye? Jeff: Sure. You can reach us via email. Our email address is jeffENCORE@sbcglobal.net. Definitely a phone a call away, (614) 414-0730. Mighty Mike: Excellent. You can get that information in the show notes at www.processserverdaily.com/jeff.html Until next time, server nation, you’ve been served up some awesomeness by Jeff, the Nazi hunter and Mighty Mike, the podcast server. Mighty Mike: Server nation, I know that you know all about directories and that you know the importance of getting yourself on the web in as many places as possible, but it’s more than that, server nation. It’s about putting yourself on the websites that get ranked on Google, Yahoo and Bing. I’m excited about a new program that I’m starting. Really quickly, let me tell you. As a process server, I don’t cover the whole country, right? We send servers out to other process servers and we call that affiliates. My new program is going to incorporate a system. When my customers come on to my website and they do a location search, try to find a process server in a specific location, many times, I do not serve that area and so I might hire an affiliate in another area and manage to serve that way. That takes time and effort away from my local customers and the local efforts that I have here in Northern California. I want to personally invite each and every member of server nation to add themselves to my directory on my website. This is what’s going to happen. My customers who come to me loyally will search a specific location. If I don’t cover a specific location but you do, guess who shows up? You do. How great is that, server nation? I’m going to share something that means so much to me, my customers. I believe that this will benefit my customers because they will have a resource to go to, to find process servers and to get the best rates nationwide. Oh, but there’s a catch, server nation. There’s always a catch... My directory is free for an affiliate to sign up and get the basic affiliate level. If you do not perform when my customers come and they see that it’s not me or one of my employees or contractors and they see that it’s you, they’re going to see a rating next to your name. If your rating falls, you may not get any business. Server nation, give it a shot. Sign up for the free listing, but please, take care of my customers. I love them like they’re family. Visit www.processserverdaily.com/affiliates.html Mighty Mike: Until next time, server nation, stay safe out there!

Job Insights #4: Apps With Productivity in Mind for Education and in the Workplace. Transcript Provided Welcome to the 4th episode of Job Insights with Serina Gilbert and Jef Thompson. We focus on Employment, Careers, enhancing opportunities and bringing you the latest innovations from across the Vocational Rehabilitation field to ensure your choices lead you down the career pathway that you want and succeed in gainful employment. From getting started with services, to assessments, Individual Plan for Employment (IPE) to gaining the skills to succeed and tools for success, Job Insights will be giving you tips and tricks to help your journey to employment and break down the barriers along the way. On this 4th episode of Job Insights Hope Paulos joins Serina Gilbert and Jeff Thompson in the studio and they talk about productivity apps and software. From the classroom to the workplace, these apps are geared towards making your daily challenges a bit more manageable, efficient and productive. Hours Tracker, Black Board, Drafts, Files, SeeingAI, Dictionary Thesaurus Pro, KNFBReader and Bookshare’s Read To Go app are all mentioned with some great discussion about how we use these apps. A great little Scan Stand named Foppidoo makes the scene and a conversation on Lift and Uber gets quite a chat as well. You can check out the Meet Me Accessibly book from Jonathan Mosen and learn about Zoom on the PC. Join the Job Insights crew and download some apps and give them a whirl. Hey, productivity rocks! We hope you enjoy this Job Insights episode and you can send your feedback and suggestions to the Job Insights team by email at JobInsights@BlindAbilities.com Follow the Job Insights team on twitter @JobInsightsVIP Job Insights is part of the Blind Abilities network. A big Thank You goes out to CheeChau for his beautiful music! Thank you for listening! You can follow us on Twitter @BlindAbilities On the web at www.BlindAbilities.com Send us an email Get the Free Blind Abilities App on the App Store.   Job Insights #4: Apps With Productivity in Mind for Education and in the Workplace. Transcript Provided [Music] Female voice: I feel like I'm getting a lot better education so yeah, I think, I think the online learning is an equalizer. Jeff: Job Insights, a podcast to help you carve out your career pathway and enhance the opportunities for gainful employment. Female Voice: But sometimes I require KNFB Reader when I have more than one page that I want to kind of read continuously. Jeff: Learn about resources for training education and employment opportunities. Female Voice: Blackboard, that is a learning management system and a lot of universities are using them as well for classes. So this particular app is available on Android, iOS, and PC, and Mac of course. Jeff: We will hear from people seeking careers, employment, from professionals in the educational field, teachers, and innovators in this ever-changing world of technology to help you navigate the employment world and give you Job Insights and enhance the opportunities to choose the career you want. Male Voice: Fopydo people sounds good and I actually at that time asked my son, and I, it was actually a play on the on Scooby-doo. Jeff: And you can find the Job Insights podcast on BlindAbilities.com, part of the Blind Abilities Network with hosts Serina Gilbert and myself Jeff Thompson, and you can contact us by email at JobInsights@BlindAbilities.com, leave us some feedback, or suggest some topics that we cover. On Twitter at Job Insights VIP, and check out the Job Insights support group on Facebook where you can learn, share, advise, and interact with the Job Insights community. [Music] Female Voice: Lift also released an update to their service dog policy saying that an allergy or fear of animals is not a valid reason to not pick up an individual with the service animal. Jeff: But hey it's a good learning tool, because it's just repetitious and pretty soon it just starts coming to you, mm-hmm, so I dug right in, when I saw they had flashcards I went Wow! [Music] Jeff: And now please welcome Serina Gilbert and Jeff Thompson with Job Insights. [Music] Jeff: Welcome to Job Insights and this week we're talking about apps, apps that you'll use in school, at the workplace, and these are productivity type of apps, and with me today of course is Serina Gilbert how are you doing? Serina: I'm good Jeff, how are you? Jeff: I'm just doing great and we got a guest today all the way from Maine. Hope Paulos, how are you Hope? Hope: I'm doing great, how are you? Jeff: I'm doing good, we're all doing good, so that's good. Today we're gonna talk about apps, you know some of these apps are mostly productivity type of things, stuff that you'll use to, you know get things done and that's, that's what we're, we're all about here on Job Insights. So Serina, last podcast you said you were holding out on us from what you're gonna tell us, is the cliffhanger over or are you gonna tell us? Serina: Oh we've got a little bit of a wait cuz we have to talk to Hope first, we have a guest. Jeff: How about you Hope, what do you got? Hope: I certainly don't have a cliffhanger. [Laughter] Serina: We set her up there Jeff! Jeff: yeah. Hope: Yeah you did! [Laughter] Jeff: So Hope, how's it going out and Maine? Hope: It's going well, the weather is nice finally, when I talked to you and Pete last time, it was March, and it was in the 20's, 20 degrees. Now we are in about the 60's, 70's, so I am absolutely loving it, birds are chirping, the guide dog is going for walks, he's enjoying it, Jeff: Is he bringing you with? Hope: Oh yeah of course! [Laughter] Jeff: That's great! Serina: But Jeff needs to know if you planted any Apple trees? Hope: No. Serina: Only PC trees? Hope: Only PC trees. [Laughter] Jeff: Oh that's the running joke isn't it? So when it comes to productivity type of apps, Hope what did you bring to the show today? Hope: Sure, so I have a couple of them. I don't use this particular one very much right now because I do work for Apple, and Apple has me on a strict schedule so I don't need this particular one, but for people who are freelancing, the name of the app is called Hours Tracker, it's a free app and basically it allows you to track your hours of course, hence the name, but it also allows you to track your earnings, and it will deduct the taxes as well. So it will tell you how much is deducting for taxes. So it's great for individuals who are freelancing. The second app that I have brought to the show is Blackboard. That is a Learning Management System and a lot of universities are using them as well for classes, so this particular app is available on Android, iOS, and PC, and Mac of course. This will allow you to do your classes online literally anywhere and actually a couple of the blindness organizations were working in tandem to get this particular app accessible. It's extremely accessible, there was only one thing that I commented on a couple weeks ago and I sent feedback in to the iOS developers and they fixed it. They're very very good about fixing issues that people might have. The other app that I brought, that I brought to the show is Learning Ally. This is an app that will allow you to download books and it's also good for individuals who are dyslexic and who have low vision because I believe it will allow you to magnify the print in the actual book so you can read along with the narrator which is quite helpful. That's more University as well, University-type app, Productivity app and of course the last app would be the Bookshare app. The Read2Go, this allows you if you have a membership to Bookshare, which I believe most students can get for free, it allows you to read the books on your phone be it Android or iOS. Jeff: Now on the Hours Tracker, is that what it's called? Hour Tracker? Hope: Hours Tracker yeah. Jeff: Hours Tracker. So when you're doing the setup, your presets, do you put in your wage, and then it just calculates it and are you able to output that anywhere, or is it just something you read? Hope: Absolutely, so this particular program allows you to put in the wage, and it allows you to put in whether or not taxes are withheld, so technically even if you were, you know not freelancing, if you working a job as an employee, a W2, you could use it as well. Basically it allows you to put in your breaks and your lunches and things like that, and it lets you know when to go on the break, and when to go to lunch, and when to clock out, and when to clock in. [Music] App Voice: Sample Job, 0.05H today, 0H button, clock out now or long-press for extras menu, button, next clock out now, button, cause now, button, break now button, break now, sample job 0 H on break 8:10 a.m., 0.02H button, end break or long press for extras menu button, end break. Hope: It also will let you know, like you can, you can set a reminder to have it automatically clock in when you get to work, and yes you can send it, I think it's a CSV file, or CV file, something like that, a database file, and it will put it in an Excel spreadsheet I think as well, so that you can show it to your employer. Jeff: That's kind of neat. Serina: That's pretty cool I like that. Hope: Yeah it's a it's a pretty neat app for sure. Jeff: Intuit the makers of QuickBooks and various tax applications has a program and it might be part of their bundle and I believe you can buy it separately, I believe it's called Self-Employed, but that sells on a monthly subscription for 7 to 8 dollars a month. Hope: Yeah this is free and I think, I'm trying to think if I paid for anything, I think I did just because I was freelancing at the time and I wanted them more, more, so it has a lite version and it has a full-featured version, but even the full-featured version wasn't some really really, you know cheap price. Jeff: A one-time fee? Hope: A one-time fee yeah. Jeff: That makes perfectly good sense, economically I can track that pretty good. [Laughter] [Music] Jeff: You can download Hours Tracker free from the App Store or the Google Play Store. Hourlys Tracker is free for up to 21 days of time entries and if you upgrade to the pro or professional, you get rid of all the ads, unlimited amount of entries that you can make, the only difference between the professional and the personal is you can have unlimited amount of jobs in the professional, and you can upgrade to the professional or the personal in the in-app option. The professional will run you $9.99 and the personal will run you $5.99. Once again, a one-time payment, I was really intrigued when I heard about Hours Tracker, I downloaded to my iPhone, and started using it right away, I named a job, I started the time, and when I was completed I stopped the time. I also had the option to input the time that I wanted it to start or input the time that I wanted to stop, otherwise you could do it in real time and that works out really nice. There's also an option that you can take notes and keep them with that job. I found that the accessibility on Hours Tracker on my iPhone was second to none, all the buttons were labeled and the intuitiveness was what I expected for when I have started logging the job, putting in the hours, getting out of the job, putting notes in, was just exactly how I expected it would work and it did work that way. Another small part of the accessibility, it lets you cancel a pop-up or dismiss the pop-up that comes up, and I really like that because if you've ever had a pop-up pop-up and not be able to get rid of it, that's not good. So after kicking around Hours Tracker on my iPhone for one job, I personally recommend this for anybody who is self-employed or someone who works on projects and just wants to have better records of the time they spend on their projects and jobs. [Music] Jeff: So on the Blackboard, I remember I have not experienced Blackboard yet, but I remember going to college and I was at the mercy of every professor that was experimenting by putting stuff on the web and accessing it through a link they give you, and if it was accessible you got lucky, so Blackboard is a collective effort to make it accessible for everyone. Hope: Absolutely, so it all depends on the type of class you're taking obviously right, if people don't know I'm going back to school to become a teacher of the blind and visually impaired and so all of the courses need to be accessible to me. So the professor's will tag their images so that I can know what's going on, their quizzes are all accessible, obviously the discussion boards are all accessible, and I use a combination of the two apps, so I use the combination of Blackboard and I use Learning ally to be able to do my classwork, and literally like I said, I can do it anywhere. With the phone if I have a Braille display and/or a Bluetooth keyboard I can do my homework on the beach or in the park you know, so literally anywhere and that's huge compared to when I was going back to school to get my undergrad degree, like you know 2009, that's when I graduated so it's, it's huge it's a huge step up. Serina: Yeah I remember using Blackboard when I was doing my master's degree which would have been gosh, probably around the same time as you are doing your undergrad, so I finished in 2010 and so, I don't know, 2007, 2008, somewhere around there's when I started it and they used Blackboard for everything. My program was pretty much 100% online, we didn't have the app back then, we just had the website, but even back then the website was pretty accessible. I rarely had any difficulties with it and I was going for the rehabilitation counseling so the professors were a little bit more cognizant of accessible media and documents and things like that. I loved using blackboard because it is easy to log on to, you know if I was on a break at work or whatever, or at home trying to get a discussion posted or something like that. Hope: Yeah it is really easy to use extremely easy to use. Jeff: Is that why you opted to do your classes online, not that you're on an island out off the shore of Maine, but..... [Laughter] Hope: Yeah I think, I think it's easier because I've done classes on site to, not having to do as my masters, but having to do with my undergrads degree. I find the digital world to be a lot more accessible, I just remember going to classes on site and didn't have a lot of input from the professor. The professor was teaching to a lecture hall full of I don't know, a hundred students, I just felt like I was kind of left out and wasn't getting all the notes that I needed to get, whereas here taking the classes online and using, again the combination of Blackboard and Learning Ally, I'm able to take the notes that I need, I'm able to contact my professors if I need to. I have peer to peer interaction as well. I feel like I'm getting a lot better education, so yeah I think, I think the online learning is an equalizer. Jeff: Mm-hmm. Hope: Of sorts. Jeff: Yeah that's great because you know everyone has to do what works for them and if you found a good way of doing it that's great, having those two apps makes it all accessible. Hope: For the most part yeah everything is accessible, even from registering for classes, I go to Missouri State University, so using Missouri State's website is accessible. It's just huge, it's what we're able to do as people who are blind and visually impaired with a digital world, it's absolutely huge. Jeff: So is that something you looked for when you were looking for an online course that they did use Blackboard? Hope: Not really, I didn't know what they used, I contacted them, I did ask them in the beginning when I was registering for the program what they used and I could have used Moodle, Moodle was another application, another learning management system that I'm familiar with and either one I would have been fine with. I looked online and and saw the collaboration between the two blindness organizations regarding Blackboard and I'm like okay this is going to be fine, this is gonna be great, I know it's gonna be accessible, I contacted my professors beforehand and gave them my accommodations and all that and said I need extra time and because it's a digital world they can input my time-and-a-half for quizzes and allow me to have that time and you know they can input that in Blackboard and all is good. I can't speak enough good things about accessibility and digital stuff. Jeff: So let's see, there's Learning Ally, we will put that in the show notes, we'll put Blackboard in the show, we'll put all these in the show notes so people can click on them and go right to the App Store or the Google Play Store and we'll have the links there, so back to the cliffhanger. [Laughter] Jeff: Hi Serina. Serina: And I thought of one like while we were sitting here, so even you'll be surprised Jeff. Jeff: Ooo. [Laughter] Serina: My absolute number one favorite app and I see it all over all of the groups like iPhone and iPad apps, and the assistive technology group, all of them, a seeing AI, I don't think it's any surprise there. That app allows me to be a lot less dependent on a human reader to just go through what's in my mailbox that I get at work. Now I can just kind of okay, yeah I need someone to finish reading that to me, or oh, this is just something that needs to go in the file, it's cut down on how much time I have to spend with somebody sitting at my desk with me going through stuff, and it's free, which is amazing to me because I remember reading gosh, I think it was like two years ago when Microsoft had their hackathon and they had released a video about seeing AI and they were showing a demo of it and I was like, well that's cool but it'll never come out and if it does it'll be super expensive. And then all of a sudden there's a link, and it's free, and it works, like amazingly and it, I can't thank Microsoft enough for that, that actually was a big surprise for me. Jeff: Yeah, you just open it up and boom, short text is reading. Serina: Yeah, from across the room right Jeff! [Laughter] Jeff: Yeah, that happened to me and, I shouldn't say it but I was that Orcam demonstration when they were having the little issues, and I was reading the wall that had their sign on it, so I was like wow, this is already talking, just out of the box, just turn it on and there it is. Male Voice: I use seeing AI all of the time to determine what's in my medicine cabinet, for documents you know I use seeing AI for short text. [Music] Female Voice: I use the document reader all the time, not gonna say it's as good as KNFB Reader because it's not. I did a test between reading my mail with it and with KNFB Reader and I found KNFB Reader to be far more stable, but I still like the app, I use it a lot, I'm glad that it's one of the tools in our toolbox. Female voice: For reading and stuff I used to go to KNFB Reader all the time but it just seems like Prizmo go and seeing AI is so much easier that I tend to go to them more. Male Voice: Seeing AI is my main go-to app and I use that, the short text channel mostly if I can't identify an item with that I will switch to the product channel if it has a barcode. A lot of the apps like [Inaudible] and Aipoly Vision and [inaudible], I've deleted most of those off of there because I can accomplish the same thing with seeing AI [Music] Male Voice: Jeffrey I see apps like Aipoly Vision, [Inaudible], Identifee, of course the KNFB Reader, I think seeing AI is becoming the main tool in the toolbox. Jeff: And you know, all the other channels that they have on their to four options but that's the one I use all the time because, you open it up it works. Serina: Yeah there's a handwriting one too that I've tried only a couple of times, but it surprisingly did recognize the handwriting enough for me to figure out at least what the note was generally about cuz sometimes my clients will stop in and I can't see them, and they'll leave a handwritten note at the front desk and obviously it's probably dependent on the individuals handwriting but I was at least able to get the name of the client and know, okay I'll just call them and see what they needed. Jeff: Hmm, well that's good. Serina: That one's in BETA I think. Jeff: Yeah you always wonder when they have a little feature that's in there and they tag the word BETA after it's like, you better use it now because it may not be there! Serina: Or it's like the disclaimer don't trust this feature. It might not work right! Jeff: Mm-hm try it on a doctor's prescription. [Laughter] Serina: Oh gosh. Jeff: That's the to test. Serina: This is totally not productive but when seeing AI first came out, we were playing with it in my office to see how old it thought everyone was. [Laughter] So all of my co-workers were like changing their hairstyles or putting on glasses or taking off glasses to try to trick it to make it think that they were younger. Jeff: That's a great use of state-funded money. [Laughter] Serina: Hey! Jeff: I know everyone's been doing that, it's kind of a novelty thing and that's like artificial intelligence to me when they're built into apps to me, it's like you know when you go to the carnival, you know, they'll guess your age and you win the whistle or something but you know, I'm not into the novelty stuff but that really does work. Serina: Hope, do you use seeing AI for any of your school work, or since it's mostly digital do you not have to use it a lot? Hope: Yeah I use it sometimes, I use it for work actually to find out whether or not my Mac, my work Mac is gonna turn on correctly. We have so many policies in place at Apple that sometimes voice-over doesn't turn on correctly and so I use either seeing AI or I also use AIRA for that, but most of the time I just grab my phone and you seeing AI. Speaking of the, or how old people were, I actually did that last weekend I think it was on my grandmother's 93rd birthday. I went up to her and took a picture of her and had seeing AI tell her how old she was, now again she's 93 right, so it said a 65 year old woman is smiling, or looks happy or something like that and she's like, wait, did it say 65? [Laughter] Hope: Shes like, I like that! So it made her day. Serina: Yeah. Jeff: I actually think for women they do have a built in algorithm that knocks off a couple years just to you know, keep the customers happy. Serina: No it added 10 years to mine, no matter what it says 10 years. Hope: Oh really. That's funny! [Laughter] Jeff: The algorithm breaker! Serina: Gosh. [Laughter] The other one that I use is obviously very similar to seeing AI but sometimes I require KNFB Reader when I have more than one page that I want to kind of read continuously. To my knowledge I don't know that you can scan multiple pages in seeing AI and if you can, somebody let me know, cuz I actually like it a little bit better. But sometimes when I'm working from home and I don't have access to my flatbed scanner but I need to read some printed like medical documents or things like that, I'll take out KNFB Reader and just scan a whole bunch of pages all at once and then read it, through it continuously, so that's very helpful, and then also you can save on KNFB Reader in their file system, and I think I saw on the latest update that now they can sync with Google Drive and Dropbox now to, so that's kind of a really cool feature that they've integrated in there now. Jeff: Yeah I like the KNFB Reader when I have like, I might have 10 pages of something to read and I don't want to take a picture of each of them so I put it on double sheet and then batch mode and when I turn the page it'll sense that, so you know you got the page turning then ch-ch-ch. KNFB Reader Voice: Manual picture button, automatic picture, picture from ste..., alert, please place your device on an empty document stand and align the camera with the aperture, okay, button, flash off, button, multi-page mode off, button, multi-page mode on. [Camera Sound Effect] Serina: Do you have a stand that you use with it? Jeff: Yeah I do, its the Fopydo and it was designed by Thomas Wardega, and here he is. Thomas: Fopydo sounds good, and I actually at that time asked my son, and it was actually a play on the on Scooby Doo. So basically this was designed from the ground up for people who are blind and visually impaired and along that process I learned to work with people who are blind so I went through a couple of revisions of the stand before I even started selling it just to make sure that people are happy with using it and that it fulfills whatever is needed from a scanning stand for people who are blind and visually impaired. [Camera Sound Effect] Jeff: It comes with a set of instructions that you can scan, you can put it together, once you got it together it just folds right up and you can put it in a suitcase, it takes up very little real estate. Serina: Oh I need one, and does it work with any phone or? Jeff: Well back when I talked with him he said it would handle, if you balanced it right, and iPad Mini, so I, I guess your your beast of a phone, your iPhone X may work. [Laughter] Serina: Yeah and put the link in the show notes cuz I've been, I thought, I had somebody looking for one before and they were like $50, I'm like mm-hmm, I'll just hold it up, you know. [Laughter] Jeff: Having the batch mode on the KNFB Reader really makes it viable product for someone that's in school that may have to be scanning a lot of pages. Serina: I definitely need one of those. Jeff: Yeah we'll put the link in the show notes and I believe he sells it on Amazon and if you have Amazon Prime, there you go, ten, twelve bucks. Serina: Primes getting expensive though it's like $120.00 starting this year. Hope: I think there's a discount for students. Serina: It's half off for students cuz I had that for a couple of years, and then they got smart and realized that I'm not a student anymore because my school let me keep my student email address for years, and I don't even think I have it anymore now. Now they make you verify by sending in like a schedule. Hope: Oh really? Serina: Yeah. Hope: Similar to Apple music, they do the same thing. Serina: Yeah, and I think Spotify does the same thing too. Hope: Yep. Serina: They got smart. Jeff: So we'll have to put the link in there for Amazon Prime half off for students, that's good news. Serina: Yeah that's it, and half off of Apple music and Spotify, not that those are, those could be productivity apps because if you need music to stay focused. Hope: Technically yeah, exactly, that works! Jeff: Or books. Hope: Yeah. Jeff: Amazon still sells books. Serina: Who orders books anymore? Jeff: Does anybody use Audible for books? Serina: I do not, I totally looked at it, but every time I looked at it I just can't, like I think it's thirteen ninety-nine a month for so many credits and one, the amount of credits you get for that amount is equal to downloading one book, and I haven't found that it's better than just using BARD, because they usually have especially if it's a best-seller what I want anyway. Jeff: Mm-hmm and the BARD app is totally accessible too. Serina: Yeah it's, it's a little old school sometimes, it has its glitches but it gets the job done. Hope: It can be yeah, exactly. Jeff: But it's, it's something that if you do send in a report and stuff like that they'll fix it? We can hope for the best right Hope? Hope: Yeah exactly, yeah sure, I'll write them, I'll give them a good report! Jeff: There you go. Hope: Sure. [Laughter] Serina: Well and it's hard because I know, I think that's run by the Library of Congress so that probably takes like an act of Congress just to get a glitch fixed you know. Jeff: Oh good one! Serina: I didn't mean it to be all cheesy but it's kind of funny. Jeff: Yeah it is, it is, it's nice when things work and you know, you were talking about seeing AI when you open it up short text just starts. I got an app called Drafts, just like the seeing AI, when you open it up it just works the short text is working, do you open it up and the cursors waiting up in the upper left-hand corner and you can start typing, you don't have to open up a new file. The neat thing is if you're in a meeting and you're taking notes and you can set it for certain increments of minutes that pass by and then next time like you open your phone, say it closed, it'll start a new file automatically. Serina: Well that's cool. Jeff: So you're not adding to your recipe you wrote two days ago that's still sitting there, do you want to save it, you don't know if you should save it, it automatically, so if you set it up for 10 minutes, if 10 minutes goes by, it saves it, and opens up a new one, just ready to go, so it's like a new sheet of scratch pad for you, can actually do some markups on it, yeah share it anywhere you want, it's really cool. I do the cut and paste and then just pop it into an email, bang! Serina: I like that, is that a free up too? Jeff: Yeah Drafts is free, I think it's called Drafts 5, there is a professional upgrade, a pro version and that is $20 a year or two dollars a month, but you can do a lot with just the Drafts app. I just love that because when you just want to take down a note, I don't like going into, I use pages because it syncs up with my apple orchard but when I'm at someplace where the meetings starting and I open up pages, you know it has to load up, it goes to the recent, and it seems like, you know all the gears have to spin around five times before anything happens, but this one opens up just bang, it's ready to go. Serina: I especially have that problem using the native Notes app on the iOS devices. Ever since they made it where you've got some notes on your iPhone, some on iCloud, some on Google Drive, or Dropbox or wherever, it's so hard for me to figure out where my notes are anymore that I just don't use that app anymore. Jeff: And that's my second app that I was going to talk about, it's the files app in iOS platform on the iPhone. Files, if you don't know where it went because it says, oh it's stored on the iCloud, or on the desktop in the iCloud, or on the iCloud Drive or wherever, and you start hunting around, but if you go to files and go to most recent, it'll check all those files, all those different drives, all the different places on your phone and everything, but if you go to recent and then if you click up on top you can go back and actually go specifically only to one area where you think it is, but if you put it on all, its checking all those drives that you have synced up with it and you can usually find it, so when I get lost for a second I just open up files and go to the most recent and there it is. Serina: That's a good tip, I didn't know that. I never really knew the point of the files app. Jeff: Yeah check it out, open it up and just see, and you'll see what you've been doing lately. Seirna: So I have one more that you do not know that is my favorite apps to use, any guesses? Jeff: Hope, what do you think it is? Hope: Hmmm, Uber, no it's not productivity, nevermind. [Laughter] Serina: Well technically it is, I do use Uber and Lyft a lot for work actually because I have to go as part of my job, I have to be at high schools and things like that and I am almost an exclusive Lyft user personally. Jeff: And why Lyft over Uber? Serina: I just have found just with my personal experience in the city that I live in that I've had better luck with Lyft drivers as far as friendliness and I have a service animal so, I've never been rejected on Uber, I'm actually, the only place I was was actually on Lyft. I found that the cars have been cleaner and the drivers just seem friendlier and with Uber I specifically am NOT a fan of the, if we wait more than two minutes, we're gonna charge you policy. Hope: Oh that's not good. Serina: Yeah that's a newer policy, maybe in the last six months and that policy just really bothers me especially when you're visually impaired. Drivers will say they're there and you're like where? You know, and if they're automatically gonna charge you, I think it's, I don't, I guess it's maybe like five dollars, if the driver has to wait I believe it's more than two minutes, like that's stressful, it's already nerve-racking like being like, hey I've got a service animal, are they gonna drive right past me, are they gonna pick me up, and then to know they're also gonna charge me an extra five bucks if I can't find them. And then they also tend to do the walk here and meet your driver thing. Jeff: Oh yeah. Serina: And I've never had that happen with Lyft no matter, I've been in downtown Denver and that's not happened before, but Uber will send you up a random parking lot or something to meet your driver. Hope: Oh wow! No thank you. Serina: Yeah so that's more why I'm Lyft exclusive, and then on the driver side I'm not quite sure how it breaks down, I don't remember how much the drivers get but I know with Uber it's not like a set percentage that the drivers get as far as, like I think it with Lyft the drivers get 75% of the fares With Uber, nobody really knows what percentage of the fare they get because they can, I've had drivers say like, yeah I've done rides Denver to you know, the DIA Airport and sometimes I get 60, sometimes I get a hundred, like there's no, I guess transparency with it. Jeff: Mmm-hm. Serina: And I can only speak to you know what I'm told, but I just personally feel better about using Lyft and for those who don't know, Lyft also released an update to their service dog policy saying that an allergy or a fear of animals is not a valid reason to not pick up an individual with a service animal and I feel like that's a very strong policy, and that's telling you where they stand on that very clearly, and I'm not, I'm not sure if Uber has come out as strong as they did. But that's all for a whole another podcast, you have to use all that when we talk about transportation. [Laughter] Jeff: No that's, that's good information because in my neck of the woods my wife uses Lyft, I use Uber and yet, I've been noticing that at certain peak times the price goes way up and other times it's low, and the waiting time changes, but you know, if it were two minutes, it's sometimes it's as low as thirty seven cents, but other times it's higher, you know, so things, I think it's the area you're in that really has, it makes a difference between which one you use, it is productivity because you got to get places and it's nice to know you can get there. Serina: And on time and on your own time. Jeff: Good. Serina: But that was a really good guess that brought on a whole another discussion, I liked it. [Laughter] Serina: But honestly we're on the app right now. Jeff: Ahh, zoom zoom. [Laughter] Serina: But part of my job is to train other people and to hold conference calls and things like that, and to my knowledge as far as like a true training platform where you can record and share your screen and things like that, I found that Zoom is the most accessible system out there that's also used by like companies all over the place. I know Skype is out there, but I don't know if Skype lets you like record the calls and things like that, I don't, like independently, not by pushing it through a different software but just right in the program recording it and having that access to be able to share your screen and still use your PowerPoint effectively and things like that. Jeff: Mm-hmm, and we're doing a neat thing for the first time here and we didn't know if we could do it but Hope sat beside us waiting patiently for us, but we figured it out and we're recording on two ends right now. Serina: Unless I pushed the wrong button again which is very possible. [Laughter] Jeff: Another cliffhanger, stay tuned next week when we find out! Serina: That will be our opener next week. Guess what I actually did it right! Jeff: You know, I'm starting to like Zoom because it's like I can't even tell you, you guys are here, because typically when we're using Skype in my headphones, I have this hiss when other people aren't talking so there's continuous hisses going on and then in the editing phase. So Zoom's really good and I really like the feature where you can send an email and people can just click on the link and they connect right up. Serina: Yep, it makes it really really easy. Hope: So a question I have, you mentioned sharing your screen, how accessible is that with voiceover? I heard through the grapevine that the voice-over will read actually what's on the screen. I don't know if it's true or not? Serina: So I haven't had a chance to test that because at work we don't use any Max, and then when I'm on a Zoom call and I am a participant I'm not usually on my iPhone. Hope: Right. Serina: So if you are leading the meeting and you're sharing your screen, it's actually pushing through a video of your screen, so it's almost like, I just imagine like a webcam watching your screen or whatever. Hope: Right, so I would assume it's not accessible then. Serine: Correct, but and I don't remember the keystroke, maybe Jeff knows, but I know in the latest major update to the OS on the Macs and iOS, you can have it essentially perform an OCR on the screen like live, with the software on the Mac, but I haven't had a chance to truly test that out just because I'm not usually on Apple devices when I'm participating. The way that I work around that, because I do have to present to individuals that use screen readers as well sometimes, is I usually will send my PowerPoint out ahead of time so that they can follow along while they're listening to the meeting, but then they also have access to the chat panel and everything else, it's just the visual of the video that they're not quite having access to but I, I just send it out ahead of time. Jeff: Yeah I haven't dug too deep into this, but Serina told me about Jonathan Mosen's book, and he did a full fledge book on using Zoom for calls and meetings and stuff like that, and yeah, I believe you can get that on Mosen's consulting on the website, and we'll put a link to that in the show notes. Serina: Yeah the book is called "Meet Me Accessibly" and it's very current based on, because I listen to maybe four or five chapters so far, and it sounds like he recorded it maybe in June of 17 and he does a really good job of letting you hear the screen reader and how it interacts with everything and going through all the different settings and explaining what exactly it is that they all do. Jeff: Yes he does he has quite a few books on Mosen's consulting so when you get there, just look around and he has tutorials on a lot of different topics, he's into the Mac, he's into, no not the Mac as much anymore, but he's into the PC, Microsoft. Serina: All these plugs Jeff, you're going to need to get some royalties! [Laughter] Jeff: Hopefully I get their name right and their website right. Another app that I have that I use and some people laugh at this, I use Dictionary Thesaurus Plus, and if you get the dictionary you can upgrade and you get, its a combination of Dictionary and Thesaurus Plus and I get the word of the day, and I'm just waiting to get that specific word to send Serina because she laughed at me when I talked about this app before. But it's just kind of neat because in there, they have flashcards and I'm on the bottom, they're not labeled but I figured out what two of them are, flashcards, so I took insight today just when I was skipping around there and I made a flashcard so on one side it says insight, on the other side it says the definition, so someone could actually go through there if they have a 10 word list that need to know or learn, like they're in school and they could actually input the word, get the dictionary, and there's also a button that says go to page, so if you want more definition you can just click on it, brings it right to the dictionary page and it's just kind of a neat resource if you're into that you know. If you want to know what words mean. Serina: Well that could you, I mean you just brought up a good point though, that could be a really good study aid for somebody if you're in a class where there's a lot of maybe theories, or specific definitions you need to know, you could load all those in there and while you're on the bus or whatever kind of be going through those, probably a more fun way than just reading the book. Jeff: Yeah and that's why I did it, like when I took Spanish, I made, I made note cards. I took these note cards and I brailled on one side, and then on the other side I had some other Braille, the translation in English to what it was, so I could just go through, and people were like joking with me like, Oh flashcards, it's like it's something for the kids or something, but hey, it's a good learning tool because it's just repetitious and pretty soon it just starts coming to you. Serina: Mmm-hmm. Jeff: So I dug right in when I saw they had flashcards, I went wow! So I really like that and it's, uh I think there's a fee for the upgrade, might be a few dollars but you can get download at all for free and test it and then in the in-app you can upgrade. Serina: Nice! Jeff: Well I think we got a handful of apps here that you know through experience we, we've been trying, we've been using and stuff. Some of these apps if you find them useful click on the show notes, download them, check them out, and if you have any feedback or suggestions on the apps that you want us to do on our next show, give us a jingle, drop us an email at JobInsights@blindabilities.com, on Twitter at Job Insights VIP, and uh, let us know what you think. Serina: What are we talking about next tiem John....John? Wow! Sorry! [Laughter] Jeff: Well Sarah! [Laughter] Jeff: What will our next one be on? Serina: I don't know, we have so many topics, normally I'm like, let's take this, let's let Hope pick the next topic, no pressure! Hope: No pressure yeah right mm-hmm! Let's do transportation since we kind of talked a little bit about it in this one, that would make sense. Serina: Getting to work. Hope: Yeah, absolutely. Serina: Perfect. Jeff: Getting to work, school, college. Hope: Yeah. Jeff: There you go Sarah! Serina: Stop it! [Laughter] Jeff: And if you want to contact Hope, she's on Twitter. Serina: If you want people to have it? Hope: Yeah my Twitter is Fidelco, capital F as in Foxtrot, I, D as in Delta, E, L, C, O, 4, the number four, ever. My email address is hopepaulos@gmail.com, so hopepaulos@gmail.com. Jeff: Well Hope thank you very much for coming on to Job Insights, it's really neat to have you and we're gonna have you back as soon as possible here for our next round table. Hope: Thank you so much Jeff and Serina, it was wonderful being here. I appreciate it! Serina: Yep, you have a great day! Hope: Thank you! Jeff: Do you know it's nearly midnight and you said have a great day? Serina: Well this will come out during the day. [Laughter] [Music] Jeff: It was a real pleasure having Hope Paulos join us on the show today, all the way from Maine, and next week when we're talking about transportation all the way from New York we'll have Joe De Niro, so stay tuned to the next episode of Job Insights. And a big shout-out to Chee Chau for his beautiful music and you can follow him on Twitter at lcheechau, as always thank you for listening, we hope you enjoyed, and until next time bye-bye [Multiple voices] When we share what we see through each other's eyes, We can then begin to bridge the Gap between the limited expectations and the realities of Blind Abilities. Jeff: For more podcast with the blindness perspective, check us out on the web at www.blindabilities.com, on twitter at BlindAbilities, download our app from the app store, Blind Abilities, that's two words, or send us an email at info@blindabilities.com, thanks for listening.  

Job Insights #3: Mastering the Elephant in the Room - Disclosing a Disability in the Job Interview Process. Transcription Provided   Full Transcription Below Welcome to Episode 3 of  Job Insights with Serina Gilbert and Jef Thompson. We focus on Employment, Careers, enhancing opportunities and bringing you  the latest innovations from across the Vocational  Rehabilitation field to ensure your choices lead you down the career pathway that you want and succeed in gainful employment. From getting started with services, to assessments, Individual Plan for Employment (IPE) to gaining the skills to succeed and tools for success, Job Insights will be giving you tips and tricks to help your journey to employment and break down the barriers along the way. In this episode we take on the White Elephant in the Room, that is, the job interview room. With guest voices answering the question, “Do you disclose your disability during the job interview process, and if so, when do you disclose?” Hosts Serina Gilbert and Jeff Thompson take a good look at this Million Dollar question from all points of view and leave you with information that will better prepare you for your job interview process. There may not be one set way and being prepared for the job interview gives you an advantage that may help you land the career you want. Check out episode 3 of Job Insights and send us your feedback and topic suggestions by email. mailto:jobinsights@blindabilities.com   Follow the Job Insights team on twitter @JobInsightsVIP http://www.twitter.com/jobinsightsvip   Job Insights is part of the Blind Abilities network.   Thank you for listening. You can follow us on Twitter @BlindAbilities On the web at www.BlindAbilities.com Send us an email Get the Free Blind Abilities App on the App Store. Get the Free Blind Abilities App on the Google Play Store.   Full Transcription   [Music] Female voice: And most of the people that worked there did not know that I had any sort of vision impairment or anything like that, and at that time I was not comfortable walking around with my cane. Jeff: Job Insights, a podcast to help you carve out your career pathway and enhance the opportunities for gainful employment. Female voice: Because an interview is not just the employer figuring out if they want to hire you, it's you figuring out if you want to work for the employer as well. Jeff: To help you navigate the employment world and give you Job Insights and enhance the opportunities to choose the career you want. Selling yourself, you want to be the best box of cereal on the shelf because when people come down they're looking at all the colors all the things, what makes them pick a certain box? Is it the toy inside, is it the fancy colors? So you had to start selling yourself and be the one they pick. Female voice: If you have more of a obvious disability, you want to make sure that you kind of address that in a way that makes it so that they're not thinking about that, they're thinking about your skills, that's what their inner monologue isn't about you, it's about what they think that you can't do in their bias. Jeff: And you can find the Job Insights podcast on Blindabilities.com, part of the Blind Abilities network, with host Serina Gilbert and myself, Jeff Thompson. And you can contact us by email at Job Insights@BlindAbilities.com, leave us some feedback or suggest some topics that we cover. On Twitter at Job Insights VIP and check out the Job Insight support group on Facebook where you can learn, share, advise, and interact with the Job Insights community. [Music] Female voice: I didn't catch them off guard by showing up with a cane, and I found that that approach worked really well for me. [Music] Jeff: Learn about resources for training, education, and employment opportunities. Female voice: I think sighted people just like since video calls exist, they, that's what they use, so it's definitely becoming, it's going to be a type of interview than most people will have I think. Jeff: And now please welcome Serina Gilbert and Jeff Thompson with Job Insights. Hey Serina! Serina: Hey Jeff! Jeff: To disclose or not to disclose, that is the question I ask of thee. Serina: Have you been reading Shakespeare? Jeff: No, but I have been reading the Job Insights support group page. There's been a topic going on there about disclosure. Serina: Yeah it seems like a lot of people have some different opinions on, do I talk about my disability in the job interview, do I not? [Sound Effect] Female voice: I have a very disability in that I use a cane, and I can't make eye contact and so I find that usually, and this is the same thing that I did after the phone interview but before the in-person interview, I disclosed. [Sound Effect] Female voice: Do I talk about it when I'm doing my cover letter or my resume or not? [Sound Effect] Male voice: If you're applying for a position and it involves using some kind of accommodation, then it's probably wise to disclose it. [Sound Effect] Serina: And I really wanted to see if we could talk about that a little bit today get some different opinions. [Sound Effect] Female voice: If I need to than I do, if I don't need to I don't. [Sound Effect] Serina: Just get it all out there, I know this will be a pretty divisive topic, everyone has some pretty strong opinions on disability disclosure. We're here to offer you some tips on what might help you in the job interview process, when might be a good time to disclose and work to your advantage in a job interview, and maybe when might not be a great time to bring that up in a job interview. Jeff: And when to know the difference, that's um, I think the most important thing. Serina: Exactly. Jeff: Some of the topics that came up really shocked me like, I do my own accommodations a gentleman said, and that just made me cock my head and I had to think about that for a little bit, and yeah I get that, or someone says how dare you can you show up and shock them by showing up with a cane, you didn't tell them, and I'm thinking, like in some situations the resume does not have a spot for that, they may be able to dissect it out of the some of the positions you've held, or some of the companies who worked for, but I think mostly it's one of those situations that you're prepared for either way. Serina: Well and it's interesting that you brought up the I provide my own accommodations piece of the equation. I respect anyone who wants to step up and say here's what I need, I already have it, that's great, but in a lot of systems you can't install your own programs onto computers without having some significant permission. For example I work for a government agency, there's no way they're gonna give me an administrative password and all kinds of leeway to install any programs that I want because who knows what they could do to their network. Of course I know that JAWS is safe and I know that they know that JAWS is safe, but they still have to have some sort of system for managing the programs that are on their server and other network because what if you install a pirated piece of software then what, not saying that you would, most employers unless it's a real small company, it is their legal responsibility to provide you with that reasonable accommodation so why not take them up on it as opposed to using your hard-earned money to purchase those licenses and keep that up on somebody else's computer. Jeff: So having JAWS, having accommodations, and talking to them about accommodations that to, to read the screen, you can even have a person come in to do evaluation of what kind of software they're using, what kind of databases they're using, the see if you can gain access, and further down the line some scripts could even be made to help these specialized programs that they utilize just so you can overcome that hurdle, and it might be just a button that you have to get past. Serina: Exactly. Jeff: So there's some great services that are out there when you're trying to get a job, especially when you're into the job field, it seems like State Services has a whole arsenal of people that are help at that point, or if you're trying to retain a job too. Serina: That's a really good point, yes if you maybe already have a job, gosh I didn't even think about that Jeff, if you, if you already are working, I've seen that and quite a few of the support groups on Facebook, I'm working, I'm losing my vision, I don't think I can work anymore, and just remember that if you are having vision difficulties at work, you are still able to go apply for services at vocational rehabilitation and see what kinds of things they might be able to put place so that you can keep your job. I'd hate to see somebody that has 20 or 25 years in a career and you're just that close to retirement and feeling like you have to give up because your vision is changing with all the technology that's out there now, not saying it's gonna be easy, there's gonna be some learning curves for sure, but the sooner you start getting those services, the sooner you can get back to working in the job like you used to. Jeff: Yeah and that job retention it's a lot, I'm not gonna say it's a lot easier, but what it does is, you're gonna go into some specifics you know, you're just gonna do this to bridge this, to bridge that, to shore up what you're not able to do because it's obvious right away, rather than if you leave the job you go back home then you get to start from scratch like, I want to learn how to cook, I wanna, you know so it's interesting at different points when people are losing their vision, but when we're talking about disclosure, is that's a unique point too. I suppose because I've been blind for so long that to me I can live within my skin, and I think the difference is people who are trying to, especially high partials, or partials, they're either around blind people, there the sighted person around sighted people or they're the blind guy, or the blind person. Serina: Mm-hmm. Jeff: But at a job interview, there's a quandary there, do they use their cane or not use their cane and bump into things or do they bring their cane? Serina: You just brought up a really interesting point because I just thought back to when I was 19 and I started getting cane training from vocational rehabilitation, and at that time I was a cashier at a retail store, and most of the people that worked there did not know that I had any sort of vision impairment or anything like that, and at that time, I was not comfortable walking around with my cane. I'd rather bump into somebody then be seen as the blind girl. So at the age of 19 I would have absolutely said, no way I am not disclosing my disability, I can do it just as well as anyone else. I will just work twice as hard, and struggle at times, but now gosh, 20 years later ish, I think totally differently I, I could never personally see an instance where I would not want to disclose that because I don't want it to be the elephant in the room, when I'm being interviewed. Jeff: Mm-hmm. [Sound Effect] Rob Hobson: It's really up to the individual, some people like to not say a thing, show up to the interview, surprise I'm blind, you know, granted they don't say that. I think to the interviewer that, that's a surprise, but if you want to go that route, that's totally fine it's entirely up to you. But I want you to think about something when you go in for that interview, blindness is that, the white elephant in the room, if you don't address it, you're left to whatever conceptions they have a blindness, positive or negative, but if you address it as in a positive way, you bring up the fact that you are blind, and that you utilize accessible technology via you know whether it's JAWS or NVDA, or a system access, whatever it is you use, explain to that employer why you're the best candidate for the job. The long answer is, it's up to the individual, but if you don't address the fact that you're blind, I think it puts you at a disadvantage. Jeff: And that was Rob Hobson, he's the director of programs at Blind Incorporated in Minnesota. [Sound Effect] Jeff: And that's what it is, it's that the elephant in the room, and if you don't squash that, they're gonna paint their own picture as big as a an elephant any way they want to. Serina: Well and the reality is is that every employer knows that they can't come out and say, what's your disability, they can ask, do you require any reasonable accommodations to perform the essential duties of this job, which is a roundabout way of still figuring it out obviously. But if you're coming to an interview and you're using a service animal, or you have a cane, it's right out there and then they're just wondering, well how on earth is she going to be able to do this, or how is he going to be able to spellcheck documents for me, or access the computer? Because the technology that we use is not mainstream, most people don't even understand what a screen reader is unless they know somebody who has a visual impairment. Jeff: Mm-hmm, yeah and that's the point where you have the opportunity to educate them and sell yourself with the skills that you do have. Serina: Exactly, one of the other panelists did bring up a really good point. If it's a phone interview, that's totally different, they don't see you, they have no clue what you look like, what your abilities and capabilities are, and then what you're selling to them. I don't think I would mention it in that interview type of setting, what about you Jeff? Jeff: No I really don't think so, I think the phone call is a situation where they're just starting to get a good feel of how you, you know your social skills, they want to find out if you're a good fit for the team, for the company. Serina: Correct, because we talked about this a little bit on our very first podcast, if you got the interview then they have already determined that you're qualified for the position, they're just trying to see if you're a good fit for the office but, whether that be the culture, or some more specific questions that they weren't able to flush out in the application process, by not discussing your disability when you have a visible disability, you're almost causing the employers to only focus on the fact that you just walked in with a service dog, or with your cane, and is human as people want to be, and is empathetic and understanding as they claim to be, that's still going to be in the forefront of their mind especially if they're not familiar with your disability. Jeff: That's where Daysha the employment specialist brought up a very good point about where you're just talking about and she called it the internal monologue that the hiring person will be creating. [Sound Effect] Daysha: When you do talk to somebody, especially if it's an interview, you're gonna get that tell me about yourself, you could even get that when you just meet an employer at a job fair or an internship fair, tell me about yourself. You want to make sure especially if you have more of a obvious disability, you want to make sure that you kind of address that in a way that makes it so that they're not thinking about that, they're thinking about your skills. A lot of people make the mistake of never seeing anything and then an employer, the whole time that they're talking is thinking, well because they don't have any experience with vision loss, so they're thinking to themselves, I don't know that I could do that if I couldn't see right, I'm not sure that they're gonna be able to do that, that's what, their inner monologue isn't about you, it's about what they think that you can't do and their bias. Tell how you do things, go into it with confidence, know what your skills are ahead of time, know what you have to offer an employer, and just go into it that way. [Sound effect] Serina: Exactly they start putting those doubts in their mind. I don't know if they'll be able to do this, what about safety concerns? That's a really big one, is my workers compensation insurance going to go up because I have this individual in my office who's presumably, whether correct or incorrect, going to be causing more workplace incidents or accidents. Which we all know if you've gotten your orientation and mobility training in your personal adjustment training, your always more safe than the people who are sighted in the office, because you're not walking around on your cell phone or distracted. [Laughter] Jeff: We'll have to put in ramps and handrails, we'll have to label everything and yeah, but you can control that, and I think at that point, you know you're coming in with a cane and you know they don't know it yet, so that's your opportunity right there, that's your opportunity to call out the white elephant in the room in your favor. You can address it and you can tell them exactly like we said, selling yourself, you want to be the best box of cereal on the shelf, because when people come down, they're looking at all the colors, all the things, what makes them pick a certain box? Is it the toy inside, is it the fancy colors? So you have to start selling yourself and be the one they pick. Serina: It's interesting that you mentioned when you come to the interview, let's say with your cane or your service animal, I have seen situations where individuals do have a visual impairment that warrants the use of a cane and they opt to not bring that to the job interview, and I have seen that cause some problems, because when you don't have your cane or your service animal that could create some super awkward situations when you're trying to interview with the employer. As an example, the employer comes out to the lobby to get you, and maybe your vision is not adjusted or whatever the case may be to that particular office environment, and you're walking not so steady, or unsure about yourself, just think of the assumptions that they're putting in their mind now with the individual that's interviewing for the job, but not walking appropriately in their office, or not making eye contact, or not quite getting the handshake. Jeff: Mm-hmm, yeah and that's very important because myself, I have no central vision, and I can pick up some peripheral stuff, but in an interview you're probably trying to make the best eye contact you can, and I was just in an interview, this was a podcast interview and I told the person right off the get-go, don't think I'm looking over your shoulder or something behind you because that's how I sometimes pick things up by looking away from what I'm really looking at, so I actually made them feel more comfortable than them trying to talk during the interview wondering, what's behind me he keeps looking at, or something like that. Serina: Exactly, yeah. Jeff: In reality I, whatever I'm looking at I can't see anyways, so you can control the situation. They're going to start working this white elephant up in the room, they're gonna start, and not even hearing what you're talking about, all the stuff you're talking about, so you have to get control of the conversation a little bit and that's where you can start saying that, how you overcome doing job details that they want like word document that you use because you use JAWS, or how you can use other type of apparatuses or tools for success that get you to the point where you can compete against anybody that they hire. [Sound Effect] Miranda: I say no because I feel like with as much misunderstanding as there is in the world with with blindness, it's easy for a employer or potential employer to look at your resume and see that you're blind and see all these other resumes that he's got to go through that are just as educated, just as qualified as you are, and to simply just let that one go, like alright, I'm not gonna deal with that. I mean because you're you're talking about them having to deal with ADA and all this, all that other kind of stuff, walk in there confident and stuff, don't disclose before you go in, and just be like, hey this is what I can offer your company. If you made it in there, if they invited you in then that means you're qualified and you should have a shot at it just as everybody else. Jeff: You're listening to the voice of Miranda Brandenburg, she's a certified personal trainer and nutritional specialist. Miranda: The vast majority of people out there have never dealt with a blind person or encountered someone, especially one that is out there making waves, that's out there leading the charge, that's out there willing to work and get in there and travel and do this and do that and get out on the mat and fight and compete with sighted peers on every single level that they can. [Sound Effect] Serina: And it doesn't have to be the first thing you talk about you know, it can be something that, because I've never been an interview that didn't say at the end, do you have any other information like to offer me, or do you have any questions for me, I don't, what about you Jeff? I've never not been asked that? Jeff: Every time and have that question, because they want to know something, so I suggest before you going into an interview, go online, read their mission statement, see what company they are, see what they're all about, what, what's their key words, and that's something that you might want to integrate into your dialogue with them, and then when they come with that question, ask that question, like do you have any questions about my ability to do this job? Serina: And the way that I've approached it, I've only had to do it once, because one was I was applying for a County job at a local Workforce Center, and the second interview was using a white cane, was at the division of vocational rehabilitation. So it could not be more of a comfortable environment. I didn't even have to address it there, but the first one I did come in, I had my white cane, towards the end they said, do you have any more information you'd like to share with me? And I said well, you know, you obviously know I have a visual impairment, I just wanted to give you some information on the technology that I use in order to get things done, and I had gone as far as to print out some real short tip sheets on, at that time I was using a portable CCTV, and JAWS, so that they knew I had already thought about the types of things that I might need on the job and was already skilled in that, so that they didn't have to worry about, okay, obviously I'm gonna have to train her on our procedures, but is she also going to have to get training on her technology needs. Jeff: Mm-hmm, and that's a good point to come in there and let them know how you're gonna access the material that they have. Serina: Mm-hmm, now I have seen some questions in our support group about, do I disclose in the application process? A lot of applications are automated and they, some of them do ask if you have a disability. So I wanted to talk a little bit about that because, yes they might be asking if you have a disability, but if, unless they're breaking the law, that information is not to be passed on to the hiring manager or the individual that's reviewing your application. Typically when they're asking if you have a disability or require reasonable accommodation, that information is used for one of two things. The first would be that there is a program called Work Opportunity Tax Credit which allows employers to have taxes reimbursed to them to offset hiring expenses and things like that for hiring individuals in a variety of situations including those that have a disability, as well as those that are on public assistance, or they're using it because they know that they have some sort of testing that all the applicants have to do, and they really truly are trying to reasonably accommodate anybody that might need those accommodations. So I wouldn't hesitate to answer that personally because that could put you in an awkward situation down the road should you have to take, for example if you're applying at a call center, should you have to take one of their tests and all of a sudden you're asking for an accommodation when on the application you said that you don't need accommodations or don't have a disability. Jeff: And the same thing in Minnesota our Governor passed two years ago, he passed the proclamation that 7% of all employees in the state jobs, they'll hire people with disabilities to fill that 7% goal that they want to have, and so in some applications, some situations, there is a checkbox for that, and that way companies that do want to hire people can have that choice too. Serina: And that brings up another good point, the federal government also has a mandate that they have to hire a certain percentage of individuals with disabilities, and in fact, if anyone has been through that federal hiring process, it's a nightmare to say the least. If you do not check that you have a disability, then you're not going to be considered in any of the priority categories which means that your application might never even get looked at for open position. Jeff: Yeah it's a tough area and a lot of us, like I said on the last podcast, a lot of us aren't fully up on everything that there is to know about blindness when you probably, if you weren't born blind, or you just became blind, there's a lot to learn and there's lots of people that are offering suggestions and no one's really wrong, but I think the best fit is the best fit that you feel most comfortable with because if you're uncomfortable they'll know you're uncomfortable with it so, that's why in Minnesota here at the state agency, they do tutoring on job interviews, mock interviews, where you do get the situation that you know, mister mister boss might ask questions or make you feel awkward in a sense just so you can understand that every interview that you go to, you're gonna get a different person that has different preconceived ideas and it's gonna be in a different situation each time. So if you have an opportunity to try a mock interview, that'd be really great experience. Serina: Well and frankly I remember reading an article, I think it was last year, people are actually scared of blindness, they would rather have cancer than be diagnosed with being blind or visually impaired. So imagine that fear then being put into the situation of, oh my gosh how could I possibly hire somebody that has this visual impairment? If you don't address how you do things in the workplace. Jeff: Mm-hmm that's a great point, another great point is to remember they want to hire someone who can get the job done. Bottom line, get the job done. Susan Robinson, an entrepreneur out in New York and a TEDx speaker, and visually impaired by the way, she told me that she has never terminated a person because they were sighted. Serina: Hmm, that's an interesting way to put that. Jeff: Mm-hmm, she has a job that she needs to get done, she wants to hire the person that could come in and do that job, that's it. Serina: Wow, look at you getting all philosophical over there! [Laughter] [Sound Effect] Female voice: To me it was no different than anyone else doing the same thing with the exception of letting people know during an interview process what I might need from them. So again it was the same sort of self-advocacy to use your wonderful term as I did in college, so in an interview process, the first interviews is sort of getting to know each other, do I think I like working for this person? Because an interview is not just the employer figuring out if they want to hire you, it's you figuring out if you want to work for the employer as well. Once we got to maybe a level 2 or level 3 conversation in the interview process, at that point when it seemed to be a little bit more concrete that the position possibly could be mine, I would disclose and I would say, I just want to let you know I have a visual impairment, it may not be obvious to you, but what that means is I'm gonna bring everything that we've already talked about, my, all of the skills and characteristics that we've discussed, but I am going to need a large monitor for my computer so that I can see things you know enlarged a little bit, and generally people were very receptive to that because again I'm letting them know which is what every potential employer wants to know, can you do the job, are you willing to do the job, and are you going to be a good fit? [Sound Effect] Jeff: Serina, when we had our conversation with Cindy Bennett, a researcher out in Washington and a former intern at Microsoft, she mentioned something that we hadn't even considered, and that was, an interview via videoconference. [Sound Effect] Cindy: I think if I had a video interview I would probably disclose, but I would frame it something like, I'm actually blind so, I might be like, hey does the camera look okay, okay cool, like just like that, just really quick. I do practice if I do a video interview, I always like first of all clean my apartment and look nice. [Laughter] Second of all, I set up my computer on a table in front of my couch and call someone I know, like I video call someone I know and they tell me okay this is good. I found that just like a quick little thing at the beginning of the video interview, I'm like, oh by the way I'm blind, I just wanna make sure that you can see me okay in the camera. If it's an old-fashioned audio phone interview, then usually the person emails me and says we'd like to invite you for an in-person interview and I say thank you and confirm the dates and say, oh just for your information, I'm blind, here's what I need. Jeff: Were you excited when we asked for a podcast that you didn't have to clean your house? [Laughter] Cindy: Yeah [Laughter mixed with inaudible talking] I don't want to do a video call ........ I think they are important things to think about, like I honestly with a lot of my colleagues now that I'm comfortable with them, I'm just like, can we just do audio because then I can just set my phone down beside me and we can go on with our business, but I think sighted people just like, since video calls exist, they, that's what they use. So it's definitely becoming, it's going to be a type of interview that most people will have I think. Serina: I honestly didn't even think about how the video interview, how that would be impacted by the visual impairment, so I'm glad you brought that up because I haven't had an interview for a job since 2010 and it was definitely not when people were doing video interviews or anything like that, so that's definitely something to think about. [Sound Effect] Jeff: It's really great that so many people came on board and shared their experiences, the way they handle disclosing a disability during an interview and the people leaving comments on Job Insights support group page on Facebook. And to sum it up, here's Rachel Hastings, she just got done running the marathon, the Boston Marathon and she's a music therapist. [Sound Effect] Rachel: I've done it both ways, so I've done it one time I didn't tell them that I was blind until I got there and I think it kind of caught him off guard. I mean part of me is like deal with it, but the other part of me is like, well you know, there's no harm in telling them over the phone. After they invite you to an interview, and so because I kind of felt like I made it awkward, so the next time I was first offered a phone interview and I told them over the phone, I'm like, by the way I want to let you guys know that I'm legally blind, but I'm very independent and that, that was after they invited me for an in-person interview. So it's like there was no way they could turn me down but yet I didn't catch them off-guard by showing up with a cane in person, and I found that that approach worked really well for me. [Sound Effect] Jeff: So Serina, next week we're gonna be talking about some apps. Apps for the workplace, apps for productivity, apps for a school. Serina: Yep, I know that I have my favorites. Jeff: Hmm, you gonna save them, you're gonna make us wonder till next week aren't you? Serina: You guys will have to wonder till next week. Jeff: The cliffhanger strikes again. [Laughter] Serina: So I'd like to thank everyone for listening to our show today. As always if you have any questions or topics that you'd like us to follow, you can give us a message on Twitter, that's at Job Insights VIP, or on our Facebook page which is Job Insights, and we also have a brand new job insight support group on Facebook, just search Job Insights support group, see you next time. [Music] Jeff: Thank You Chee Chau for your beautiful music, that's lcheechau on Twitter. We really hope you enjoyed this podcast, thanks for listening, and until next time bye-bye! [Music] [Multiple Voices] When we share what we see through each other's eyes, we can then begin to bridge the gap between the limited expectations and reality of blind abilities. Jeff: For more podcasts with the blindness perspective check us out on the web at www.blindabilities.com, on Twitter at Blind Abilities, download our app from the app store, Blind Abilities, that is two words, or send us an email at info@blindabilities.com. Thanks for listening.

Job Insights Extra #2: Advice from Team Sea to See on Transitioning and Rebranding Disability Through Achievement Welcome to Job Insights Extra, part of the Job Insights Podcast with Serina Gilbert and Jeff Thompson, a podcast focused on the world of employment, career pathways and gainful and meaningful employment. The Job Insights Extra podcasts are success stories, interviews and demos that enhance the experience of reaching that career you want. In Job Insights Extra episode #2 we share the insights from Team Sea To See, a team entered in  to the Race Across America (RAM). The team of 4 will tandem bike race across America dipping there wheels in the Pacific Ocean and racing non-stop to the Atlantic Ocean. While they were in the Blind Abilities studio promoting the race, they hung out to talk about a topic they feel is very important. We asked them what advice they would give to a student transitioning from high school to college and the workplace?  Jack Chen, dan Berlin and Tina Ament each took turns talking about their personal experiences and gave us some very good insights and we are glad to share the conversation with you all on episode #2 of Job Insights Extra.    Full Transcript Below You can check out the Race Across America podcast with Team Sea to See on Blind Abilities.plain-sight-meet-team-sea-to-see/ And check out Team Sea to See on their Facebook page. You can learn more about Rebranding Disability Through Achievement on the web at Lime Connect   Thank you for listening! Follow Job Insights on Twitter @JobInsightsVIP Do you have any suggestions or feedback? Send the Job Insights Team an email   Job Insights is part of the Blind Abilities Network. You can follow us on Twitter @BlindAbilities On the web at www.BlindAbilities.com Send us an email Get the Free Blind Abilities App on the App Store. Get the Free Blind Abilities App on the Google Play Store.   Transcription:   Job Insights Extra #2: Advice from Team Sea to See on Transitioning and Rebranding Disability Through Achievement   [Music] Jeff: Welcome to a Job Insights Extra and today I want to share with you some job insights that came from Jack Chen, Dan Berlin, and Tina Ament. They're three quarters of the team of Team Sea to Sea, and they're entering the race across America this summer and some of the feats these three have been in is quite astonishing. From climbing Kilimanjaro, to racing in ultra marathons, world champion Hill climber, Google lawyer, a US attorney, co-founder of a major food company, the list goes on and on. And be sure to check out the podcast with the Sea to Sea race across America. I'll put the link in the show notes and you'll learn so much more about each of these individuals and the feats that they've accomplished. While I had them in the studio I asked them some questions about transition age students and employment and I really appreciated them taking the time to answer these questions and being willing to share their experiences and advice with us, so please welcome Jack Chen, Dan Berlin, and Tina Ament on transitioning students and employment. We hope you enjoy and thanks for listening to this episode of Job Insights Extra. Job Insights is a podcast that is helping you find careers and gainful employment through innovations and opportunities and you can find the job insights podcast on blindabilities.com, part of the Blind Abilities network, and as part of the Job Insights podcast we will be bringing you the Job Insights Extras consisting of interviews, demonstrations, and news surrounding employment, careers, and jobs. With host's Serina Gilbert, and myself, Jeff Thompson. And you can contact us by email at jobinsights@blindabilities.com, leave us some feedback, or suggest some topics that we cover, you can also follow us on twitter at Job Insights VIP. So while we're here I want to take this opportunity to ask you a couple questions about transition and employment and some words of advice. Dan there's a topic that you brought up and it's about people not knowing what they can't do, something of that nature, can you explain what you meant when you said that? Dan: Yeah it's so, it's so true in human, you know our existence, and so often I mean, none of us know what we can't do, we all know what we think we can't do, but until you put it out there and actually try it, actually go for it, we really don't know what their limits are. And so often what we're pushing up against as blind individuals just happen to have it highlighted more than others, but this is universal, we're pushing up against our perceived limitations. That's something that all of us can challenge, that's why this message can be universal, you know beyond blindness, beyond disability. We catch a lot of attention because we're a cyclist who was blind, or a runner who is blind has done X Y Z, and I hear the comments all the time from folks that say yeah, I can't believe you run a marathon, I can't believe you did an Ironman, I could never do that, and that label right there, it's like, you know no, you probably could do it, you just, it would need a lot of work and and you know we tend to limit ourselves quite a bit right there. And it's so freeing to have those limitations removed, just that idea that you know we really can do whatever we want to do, it's just where we're going to focus and whatever we're going to put into it, so attitude, effort, and discipline is really what it all comes down to. Jeff: Dan, you mentioned at around age 30 you went through some vision loss and that you said you weren't even much of an athlete, now I don't know what not much of an athlete at the level that you're at right now means, but could you explain that? Dan: Yeah definitely, you know I started losing my sight when I was 7, and it was a slow progression all the way up through my 20's and by 30 I was pretty much legally blind you know early thirties. I was an amateur athlete, I was the type who would run two to three times a week 2 to 3 miles a time, I jogged for 20 minutes on the treadmill, I go to the gym once or twice a week and lift weights up until I was about 39 years old and then I had moved from New York City to Colorado, given up a lot the public transportation, was feeling pretty down, I mean I was, I was really low for a while, my whole family had moved out here with me, for me to start my own company out here. I realized at some point that I needed to take on something to kind of turn my mental state around and that's when I just started, I started running, I started just running around my neighborhood you know three miles at a time. Soon realized I needed to find a goal and so signed up for a half marathon and took it from there, so I've been running now, I did my first half marathon, well it'll be seven years ago, let's see I'll be eight years ago in September, so I've really started what I would consider converting myself into an average middle-aged dad about eight years ago into what I would define myself more as an athlete now, and it was completely done just by saying, I was going to do it. I joke with everybody, I definitely don't have the genetic gifts for running or pretty much any endurance sport, but I have the willpower to do it, and you know will trumps skills almost any day. Jeff: Mm-hmm, now you also climbed Kilimanjaro, I mean is it just because it was there, or did you go down to your local gym and just start wall climbing and want another challenge, how did that come about? Dan: Well you know it's because it's there. [Laughter] Jeff: Well there you go. Dan: Just kidding it's, yeah that's it, no it was just a challenge, you know was something that you know I love mountains I moved to Colorado like I said about ten years ago now and after being out here, I love being in the altitude, I love being in the mountains. You know for me what a lot of this comes down to is this idea of setting a goal and going out there and focusing on it and seeing if we can achieve it. Part of the excitement is you know is one of my good friends has a quote that he often says "if something excites and intimidates you it's worth doing" Jeff: Mm-hmm, that's a good one. Dan: And that's what RAM is to me, that's what I think RAM is to all of us on the team. None of us are sure we can do it, but we're all excited by it. Jack: And I think it's a really important point Jeff to drive home is, a lot of people count themselves out before they even get started right, I mean they ask the question can I, but they don't say I can, and so I think that for all of us, I think I would say, where our blindness started, our lives really began, and what I mean by that is, it's easy for folks and this is not just cyclists of course, but for anybody to have something significant happen to them, and in their lives, or to be treated in a particular way, our fifth grade teacher told me very specifically that, you know you don't have to work so hard, government's gonna take care of you, don't stress out, don't, don't work so hard in school, because that was a kid who I really wanted to do well when I was younger, and I struggled, and so the mentality sometimes sets in that, well I do have certain limitations and I should really count the costs, and, and for me I've come to the point now where I say, well rather than thinking first about whether I can do something I say, how can I do it, you know, so it's not can I, but how can I? And that extra word adds an incredible amount of power and success in one's life, and that's kind of one of the things that we want to communicate. Jeff: Well put, very well put Jack. Tina, being that you lost your eyesight early on, how did you overcome the obstacles that you faced? Tina: Well to some extent, with a lot of help, a lot of support from family. I grew up in the days when my parents fought to get my sister and me into public school and we sort of fought for every you know, between them and, and, and us individually, we fought for every little thing, and on the be careful what you wish for side, you know there were, there was a lot of bullying, you know back then teachers didn't care if kids picked on us, there was no stigma attached to bullying or any of that, so a lot of it was between that and being military kids who had to move all the time, you just had to learn how to jump in and swim, like essentially. I think having sports and activities was a way to belong and I can remember when I was a, in fourth grade and I had a little bit more vision than I do now being forced into gym class, and the day that we were doing soccer drills and I actually saved a goal and the class cheered for me was you know one of the greatest days of my life. I mean who remembers a silly a PE class in fourth grade, but I do because it was sports was a way do you belong with my sighted peers and I think it's so important for anybody with a disability or, to have the chance to fit in because it's, it's such a big part of growing up in the states and you know, sports, music all these kind of activities that kids do, my parents and my sister and I both, we had to push ourselves to get off the sidelines and be able to do something to belong. So I think you know, doing sports through, for me I'm a very competitive person, so like Jack, I always wanted to do well in school and was sort of you know very self motivated to do well, but it was hard and you did have to deal with low expectations, because a lot of teachers and and people didn't expect much of you, and you know you had to find it within yourself to decide, hey I'm gonna go for what I think is important because, you know nobody's going to tell me. Jeff: Tina what advice would you have for someone who is transitioning from high school to college to the workplace, and has their job sights on employment? Tina: Be your own best advocate. I think that the hard thing about leaving high school is, and then about leaving the education environment going into the work environment, is that the older you get the less built-in support systems you're gonna have, so my advice would be to learn early on how to advocate for yourself and how to dispel people's assumptions about you. When I started at my law firm out of law school there had been another blind attorney who worked there before me and he had left to go and teach and I started maybe six months after he did, and I got put in the same office as he had been, and I remember one of the partners coming in and saying, don't let this firm decide that you are Max, you're not Max, you're you, and not that Max wasn't a great guy and had a lot of you know great talents, and, and nothing against him, but you have to overcome people's assumptions that either, they know what's best for you, or whatever some other blind person did is what you do. So I would say learn how to self-advocate and learn how to recognize people's assumptions for what they are because sometimes you won't necessarily see them unless you're on the lookout for it. Jeff: That's a great point, how about you Jack? Jack: One of the things that's absolutely key is to find people who have done this thing, whatever it is that you're doing before you, if that's possible. And one of the great things that I've also been involved with is creating a network of people who have incredible talents who have disabilities. It's called Lime Connect and its motto is to "rebrand disability through achievement" and one of the the great things about this organization is there are ten thousand, ten thousand plus other people out there who have disabilities who are doing what you're doing, and who can act as a resource, and you know when you go to your first job interview and they ask you a question that you don't know how to answer, like for example they come to you and say, hey, well how are you going to draw this drawing? Well you go back to your network and you say, hey guys, anyone else face this issue, how did you deal with it? And just being empowered by having this as a resource is incredible, incredibly valuable I think. I know I didn't have that when I was growing up but, sounds like Tina didn't have that when she was growing up, but now there are resources available just, you know, quote unquote click of a mouse. You can find people who are similarly situated with you or people who've gone before you so, finding those individuals who know what you're going through and can help give you some advice and some support along the way, that our resources are out there, so go find it. Jeff: Dan, I know these are two tough people to follow, but you want to give it a shot? Dan: Tell me about it. [Laughter] Yeah sure I mean, I have a little bit different perspective too because I lost my vision a little later in life so I was into my career and working hard at it. I hid it for years you know kind of that fake it to you make it mentality, and then I had an epiphany at one point, I had this whole change in attitude that was so great for me, and the advice I would give to someone is to be yourself you know just be comfortable in your own skin, you know at the end of the day, you are who you are and nobody can change that. The second thing is, with that in mind, don't be afraid to ask for help. You know if you need some help, if you need to tap into your resources, if you need to ask somebody, hey can you tell me where this is, don't be afraid to ask. The third thing is, use the limitation as your advantage, you know, one of the things that whether we like it or not, and it's just what Tina was alluding to here is, the standards are set lower for people with disabilities. So not that, we have we do not have to live up to these standards, but that's our benchmark now. So it gives us the opportunity to achieve above and beyond these standards, so look at this as an opportunity. Opportunity that the shackles are off, my expectations are low on what I'm going to do, so I'm just going to blow it out of the water. Because my my downsides of being wrong is quite minimal, so take advantage of that, you know just go for it! Tina: I would sort of add to that I, I think the one thing that sometimes you know I let for me or discourage me as, you know as I said before people are always making assumptions about you and the first thing they're going to make an assumption based on, is that you're blind or differently-abled, and so much of the time I mean, you don't know how many times I get on to public transit and somebody says, do you know what stop you're going to? As though I would get my fare card, dress up and work clothes, and get on the train having no idea what stop I wanted to go to, [Laughter] So it's it's sort of like half the world assumes that you're feeble-minded, and then a quarter of the world assumes that you're some sort of superhuman like you must have Steve Austin bionic man hearing and of you know computer chip implant for a memory because you actually get up and function in the world, so a lot of the time I just have to remind myself not to let either of those assumptions you know, or people say like, oh well you're just so much more doggin and determined because you do your sports, it's like well no, I'm not a Superman, I'm not a bionic woman, I don't have a Harry Potter time turner so I can do twice as much training as anybody, I'm just a person who doesn't see, and so when you strip away a lot of the assumptions, you have to remind yourself, like I'm not as great as some of them think and I am not as feeble-minded as some of them think I am. But you have to I think really look to your own self to try to decide where your self-worth comes from because assumptions that a lot of people make about you are so bogus and so out of hand that if you listen to them you'll drive yourself crazy. Dan: To put that into you know perspective too, in our modern capitalistic business world here too, I would love nothing better than all my competition to underestimate what we as a company are capable of doing, and then you get out there and you just outperform it. It's one of the classic mistakes that people make you know in life and in business, and it's one of those things where we again can turn the disability, we could turn the perceptions others have of us into a positive. Jeff: That's great, turn it into a positive! [Music] Such a great opportunity to talk to Jack, Dan, and Tina, team Sea to Sea in the Race Across America this summer. That's Ram, Race Across America, we'll be covering it, stay tuned, and such a great thing that they shared such great advice, such transferable advice, it's not just for school, not for employment, but life itself that they shared with us today. Thanks for listening to this episode of Job Insights Extra and be sure to check Job Insights on the Blind Abilities Network. We hope you enjoyed, and until next time, bye bye. [Music] [Multiple voices] When we share what we see through each other's eyes, we can then begin to bridge the gap between the limited expectations and the realities of blind abilities. Jeff: For more podcasts with the blindness perspective check us out on the web at www.blindabilities.com, on Twitter at Blind Abilities, download our app from the app store, Blind Abilities, that is two words, or send us an email at info@blindabilities.com. Thanks for listening!

Job Insights Episode 2 - Vocational Rehab 101: Demystifying the Myths and Planning For Employment Welcome to the second episode of  Job Insights with Serina Gilbert and Jef Thompson. We focus on Employment, Careers, enhancing opportunities and bringing you  the latest innovations from across the Vocational  Rehabilitation field to ensure your choices lead you down the career pathway that you want and succeed in gainful employment. From getting started with services, to assessments, Individual Plan for Employment (IPE) to gaining the skills to succeed and tools for success, Job Insights will be giving you tips and tricks to help your journey to employment and break down the barriers along the way. In Episode 2 of Job Insights Serina and Jeff break down Vocational Rehab services from eligibility, intake, personal adjustment training, training centers, and your responsibilities as well. Navigating the services may seem daunting at first but with a little bit of information and explanation you will soon fine your pathway to gainful and meaningful employment does not have to be a solo journey. Your Voc-Rehab team wants you to succeed and is their for you all the way.   Full Transcript Below   We hope you enjoy this Job Insights episode and you can send your feedback and suggestions to the Job Insights team by email at JobInsights@BlindAbilities.com Follow the Job Insights team on twitter @JobInsightsVIP Job Insights is part of the Blind Abilities network. A big Thank You goes out to CheeChau for his beautiful music!   Thank you for listening. You can follow us on Twitter @BlindAbilities On the web at www.BlindAbilities.com Send us an email Get the Free Blind Abilities App on the App Store.   Transcription:   Job Insights Episode 2 - Vocational Rehab 101: Demystifying the Myths and Planning For Employment   Serina: I know sometimes that a lot of individuals can be a little bit overwhelmed by applying for services with vocational rehabilitation and we'd like to hopefully demystify some of the myths and help you learn a little bit more about the process. Jeff: Job Insights, a podcast to help you carve out your career pathway and enhance the opportunities for gainful employment. Serina: Helping you with independent living skills, helping you get around town, helping you with cooking, money management, all those things that you need in order to be successful on a job. Jeff: Learn about resources for training, education, and employment opportunities, to see what best suits you to see if you're prepared to move on to the next step. Serina: Correct. Jeff: Thus it's an assessment. Serina: Correct, it helps the counselor out and it helps you out too. Jeff: We will hear from people seeking careers, employment from professionals in the educational field, teachers and innovators in this ever-changing world of technology to help you navigate the employment world and give you Job Insights, and enhance the opportunities to choose the career you want. Serina: We would hate to see you move forward with an employment goal that you thought you would absolutely love, only to find out maybe three months into the job that you obtain, that you really don't like it so much, so it helps us save a little bit of time and prepare you for realistic expectations on the job. Jeff: You can find the Job Insights podcast on BlindAbilities.com, part of the Blind Abilities Network, with host, Serina Gilbert and myself, Jeff Thompson. And you can contact us by email at jobinsights@blindabilities.com, leave us some feedback, or suggest some topics that we cover, you can also follow us on Twitter at Job Insights VIP, and check out the job inside support group on Facebook where you can learn, share, advise, and interact with the Job Insights community. [Music] Serina: Sometimes it might be getting more evaluations done with an orientation and mobility specialist, or a vision rehabilitation therapist to see what kind of personal adjustment training you might need. Jeff: And now please welcome Serina Gilbert and Jeff Thompson with Job Insights. Serina: Hi Jeff how are you? Jeff: I'm doing good how are you Serina? Serina: I'm doing great, how was your week? Jeff: It was good, it was good, the sun has come, spring is finally here. Serina: I don't know, I think you might get some more snow. It's not May yet. Jeff: We're just so glad to have it, I already got the patio furniture out, so I'm excited, I'm excited. Serina: You gonna be barbecuing for me? Jeff: We did that yesterday. Serina: Nice! Jeff: And I didn't even let you know did I? Serina: No you didn't even invite me, even though I'm, I don't even know how many miles away from you. [Laughter] Jeff: I'll waft the barbecue smell west. Serina: Send it over with an Amazon drone you know. Jeff: There we go. I wonder what that sound will be? Serina: They'll probably have like a special Amazon Prime sound for us all. Jeff: Oh yeah so it's recognizable. Serina: Everyone's jealous because we got something from Amazon. Jeff: The dogs will whine just a little bit, it is exciting though when a package comes. Serina: So I heard that we got a ton of positive feedback on our very first introductory episode to Job Insights? Jeff: Yes we did, it did not come by drone, but we got so much positive feedback, it's really exciting. Serina: I think that's great. I know today we were talking about vocational rehabilitation 101, and we'll chat a little bit about the process, what to expect. I know sometimes that a lot of individuals can be a little bit overwhelmed by applying for services with vocational rehabilitation and we'd like to hopefully demystify some of the myths and help you learn a little bit more about the process. And I know, as I talked about on the previous podcast, I was also a client of vocational rehabilitation and I believe you were as well right Jeff? Jeff: Yes I did, but unlike yourself Serina, my ophthalmologist did not send me there, so getting started with State Services was interesting. Serina: At least you got connected, that's that's the biggest part. Jeff: Mm-hmm. Serina why don't we start out by telling the listeners a little bit about what it takes to qualify for services, and if it's a federal or state standard that they go by. Serina: So it's a federal mandate, the eligibility requirements for vocational rehabilitation systems, in general, you have to have a documentable disability that poses some sort of barrier towards you entering into employment, keeping employment, or advancing in the current position that you have. You also have to be able to basically benefit from the services and that's a presumption that most agencies make. Jeff: A presumption? Serina: A presumption of eligibility. Jeff: Hmm? Serina: Another eligibility criteria that helps is, I believe if you receive SSI or SSDI then you are automatically eligible for vocational rehabilitation services. Jeff: So that's usually a process when you go there for services then you probably have to get it to go to a doctor so it's documented. Serina: Well, you can go to a doctor, but if you do not have documentation of your disability, vocational rehabilitation can actually either send out for the records, or send you for evaluations in order to obtain that documentation. Jeff: And that's just one of the steps of the intake process. Serina: So that first step is your intake appointment, which your counselor will go over a ton of different paperwork with you, you'll sign some releases of information for them to be able to talk to necessary individuals that might be working with you on the case, or to obtain medical records, or again refer you for those necessary evaluations, and from that time frame of the first date that you officially apply for services your counselor has up to 60 days to determine you are eligible for services. It can take that long depending on the counselors caseload, but sometimes it's faster, it just depends on the documentation that you already have, and what that counselors caseload looks like. Jeff: Is that the same for when agency is on order of a selection? Serina: Correct, they still have the same 60 days eligibility determination requirements, even if they do have a waitlist or order of selection. Jeff: So if they determine on the intake that you're in, then what's the next step? Serina: The next step is what's called the comprehensive assessment. What happens in this stage is you and your counselor are working together to identify a reasonable and suitable employment goal and also identify the necessary services that might be provided to you in order to help you achieve that employment goal. Sometimes this process could include you trying out work, doing what's called a situational assessment, and that would involve you going to a worksite and trying out the job to see if you like it, see that the duties are something that work well with your personality, in your disability, and also to help you with networking. Sometimes it might be getting more evaluations done with an orientation and mobility specialist, or a vision rehabilitation therapist to see what kind of personal adjustment training you might need. Jeff: Serina, personal adjustment training, can you break that down for our listeners? Serina: Definitely, personal adjustment training might include helping you with independent living skills, helping you get around town, helping you with cooking, money management, all those things that you need in order to be successful on a job. Jeff: And typically you could be sent to a blindness training center or a vendor of the agency? Serina: It depends on this state, some agencies do use the blindness centers, some do have in-house service providers that work specifically for DVR, or third-party vendors like you mentioned, and then I'm not sure about other states, but here in Colorado we do actually have a center based program that the vocational rehabilitation program staffs as well. Jeff: And in Minnesota were fortunate to have three adjustment to blindness training centers, Vision Loss Resource in Minneapolis, Blind Incorporated in Minneapolis, and in Duluth we have the Lighthouse for the Blind, plus State Services for the Blind, and various vendors that will provide specialized services as well. You mentioned doing a situational type of thing where you go to an employer and they do an evaluation, would that be set up with your employment specialist to see if this is an interest of theirs or to see if they like it? Serina: It can be set up through an employment specialist if the state that you work in is structured in that manner, sometimes it's your vocational rehabilitation counselor that's setting it up, and sometimes it can even be a third party vendor that you're working with that is providing that assessment service for us. Jeff: And this is all in an attempt to see what best suits you to see if you're prepared to move on to the next step. Serina: Correct. Jeff: Thus it's an assessment. Serina: Correct, it helps the counselor out and it helps you out too because we would hate to see you move forward with an employment goal that you thought you would absolutely love, only to find out maybe three months into the job that you obtained that you really don't like it so much, so it helps us save a little bit of time and prepare you for realistic expectations on the job. Jeff: So if you do need some soft skills, if you do need some technology skills, and it's determined that you should go to a blindness training center of some sorts, that might set you back six to nine months or whatever it takes right? Serina: That's correct, the blindness training centers are not super short programs, I think the shortest program that they have is the summer youth program for those that are still in either high school or college perhaps, and I believe that's even eight weeks. Jeff: And that's basically like a step program to bridge you into college preparedness? Serina: Correct. Jeff: And if you're planning on going just straight into the workforce then a training center might give you the skills that are needed to help gain employment. Serina: Correct, they work on every skill that you can possibly think of from independent transportation, orientation and mobility, independent living, I do believe they do some self-advocacy training, as well as working on basic social skills because you are living on campus with lots of other people and there's gonna be times when you disagree and you're gonna have to use those conflict resolution skills which will help you for sure once you start working. Jeff: I know we talked about transition aged students quite a bit, but there's also other people adults that have vision loss and they want to get their employment back and so these training centers do adult programs as well. Serina: And it can be quite helpful because I know last time we talked a little bit about an individual maybe who's coming in that has lost sight a little bit later in life but still really wants to work, that's a hard transition coming from having a driver's license and being able to independently transport yourself and work on a computer, to all of a sudden not having those skills anymore and abilities, and those centers and also other field based programs through vocational rehabilitation can certainly help with that transition, and also help you connect with different support groups and things like that so that you can start networking with individuals who've maybe been there as well. Jeff: However, before you move on to this step you must set up an individual plan or employment. Serina: That is correct, and all of the individualized plans for employment can only have services on it that the counselor and you agree are necessary and appropriate, and then they are always purchased at the least possible cost. So there might be times when there's certain products that you really really would like, but the counselor has to follow certain policies and purchase things at the lowest possible cost that is still appropriate for what you need the items for. Jeff: But typically the items will get you to your destination? Serina: Exactly, like as an example, there's lots of different types of computers now, we have our personal computers that maybe would run a screen reader or screen magnification software, and we have our Mac books that also have that same type of software built into it. Typically vocational rehabilitation is going to look at purchasing personal computers more so because we're looking down the road at employment and most employers still use personal computers, so it makes the most sense to get you used to using that type of a technology if you're going to be working in an office environment down the road. Jeff: And when you're saying personal computers, you're talking about Microsoft based platform. Serina: Correct, like a Windows computer. Jeff: Mm-hmm, Serina, can you tell us how flexible and IPE, individual plan for employment is? Serina: Yes, it's a plan, yes it's written on paper, but that doesn't mean that it can't be changed. So it's really important to communicate with your counselor if you feel that something's not going the way that you want it to go, or that you want to try something different, because that plan can definitely be amended, it's actually quite rare that we have the exact same plan from start to finish. Jeff: Okay someone goes through the process and they get their training, making progress, and you're checking the list and moving forward and now they're going to college and they are succeeding, according to the plan, and it comes time to where they start thinking about the job and job resumes, and job interviews, and all that, is there any services for that type of area? Serina: Definitely, it can be considered part of vocational counseling and guidance, which is on every single plan for employment across the country, I don't think there's any plans that don't have that, but it's also part of what we call job seeking skills training, which would be, you either working with your counselor, or perhaps a third party vendor to develop that resume, develop a general cover letter, and also start doing mock interviews, and begin talking about how do you want to handle the interview, how do you want to disclose your disability, if you want to do that at all, and how do you advocate for yourself during that interview. For example if you need an accommodation for testing and things like that as part of the interviewing process. Jeff: Now when it comes to disclosure, there's so many debates about it, and there I don't think there is any one answer, one fits all for this topic. Serina: Correct and I know we're probably gonna talk about that, maybe that'll be our next episode, because that's a hot topic of how do I disclose my disability, and what when and where, am I going to get discriminated against, things like that, I know people are very fearful of that, that definitely will warrant a full episode. Jeff: And that's a big one, so is writing your resume, because a resume is a work in progress, because if you're looking at one job, looking at a next job, it has to form to the job, the keywords and everything, so it's a good skill to have and a good thing to have a template to be able to adjust it for the job you're seeking. Serina: Exactly, we call it tailoring your resume because if you're not putting in specific keywords, a human's not even going to see your resume because there's so many electronic ways that they use, optical character recognition, and scanning the resume that you've submitted either online or even email, where they just scan to see specific keywords and skills and if it doesn't meet that, then it automatically gets denied. Jeff: Optical character recognition, it was such a gift and now it's working against us. Serina: Yep, sound familiar though right? Jeff: Mm-hmm, Serina with all your experiences, what tips would you have for someone who's receiving services and working with the counselor? Serina: So during the vocational rehabilitation process it's really important that you stay in close contact with your vocational rehabilitation counselor. There will be a lot of times when they're going to be asking for tons of paperwork that you might find cumbersome or even redundant. I promise you they wouldn't be asking you for it if they didn't need it because we get a lot of paperwork, if we didn't need it, we wouldn't be asking for it for you. So especially if you're on/in a plan for employment that includes training, every semester we're going to be looking at what grades did you get, what classes are you registering for next semester, do you need any books, did you apply for your federal financial aid? All of those things are things that are required before we can say yes we will pay for your tuition this semester at the school. If your counselor sends you an email asking for something, the quicker you reply the quicker things can move, and just know that sometimes things can't move overnight, if you call us and for specific piece of technology, we might not be able to get that for you immediately, especially if it's not included on your plan for employment, there might be some paperwork things that have to be done and ordering processes and things like that. So we ask that you're a little bit patient with us, but also the more you communicate with us, the better service provisions you will have. Jeff:And staying ahead of the game is the whole thing. Serina: Exactly. Jeff: Yeah, being on the State Rehab Council I get a lot of documents about this it's agencies and I see that one of the highest percentage of closures is because of lack of communications by the client back to the agency. Serina: That's probably actually pretty accurate because especially with my caseload I work with a lot of young adults, so they're still learning how to keep in touch so I do give them quite a few chances but it never fails that as soon as I close a case because I haven't heard from them despite multiple attempts on my end, about two weeks later is when they call me back and say, well I didn't know that you were gonna close my case. And obviously yes you can go back through the process and we can open it again but it's much more efficient even if you just send me a text message saying, everything's all right, I'm still out here, and that'll keep things going for you, but we have to remain efficient and show that the people that were working with are making progress in order to meet our goals and outcomes. Jeff: Serina, this is a lot of great information for someone who is going through vision loss, what advice would you have for someone who is seeking services from their division of vocational rehab or their State Services for the Blind? Serina: If you are a transitioning student and you're at least 15 years old and you are definitely starting to think about employment and what's next and actually some states that's as little as 14, but most states is about 15 or 16, but if you're starting to think about employment, I would say do not hesitate to contact your local vocational rehabilitation, talk to them about services, even if you call and you meet with them and it's not quite the right time, you are at least ahead of the game and knowing what to expect when you do decide that it's the right time for you. If you're an individual that's lost sight a little bit later in life or maybe have never heard of vocational rehabilitation and you're struggling with some vision difficulties, pick up the phone and give them a call, especially if you're looking into employment. All of our services at vocational rehabilitation are for sure geared towards employment now, so any services that we provide do you have to be tied to an employment goal with an eventual goal of being employed in the long-term. Jeff: You know Serina when I first lost my eyesight, I was skeptical you know, I was like worried about what's gonna happen and I didn't know, I didn't know where the blind were, I didn't know anything and I kind of felt like State Services, the agency was kind of a safety net, so I was gonna go out there and forge my own path and if I failed I would head towards the agency and get services, but now today, the more I know about it, it seems like it's a vehicle towards a future, and I've said this many times, but it is, it's it's, it's a resource, it's a place to go to learn about the pathways that you can take towards employment. Serina: And I'm curious what was your experience on the client side? I know you're on the state rehab Council and things like that, but do you remember being your very first experience when you first applied for services? Jeff: You know this is a great question for me because my experience was quite unique I think because when I first lost my eyesight I sold my pickup truck and I bought a brand new computer, I bought jaws and I started doing things the way I thought was best, I did things my own way. I did not understand that State Services for the Blind with an IPE, an individual plan for employment would have set up something of the nature to provide me the tools for me to succeed according to the plan and my goals, and once I understood that there were services as such, I then meticulously figured out what I would have to do for myself, and what they could do for me, and together we could reach the goals that we both set up. So I think part of the demystification of this is, they won't buy you everything, it's not a toy store, but they will assist you in succeeding, and those services do range from, you know, picking the right college that best suits your field, the technology that you'll need to succeed in college or in the workplace, there's so many services that are available there, you just have to make that call, like you said Serina, make that call and find out what they can do for you, and what you have to do as well. Serina: Well and that, someway just popped a thought into my head, I know that some individuals, most you know, most likely receive SSI or SSDI, some sort of Social Security benefits and it can be a little nerve-racking wondering, what if I start work and then it doesn't work out, how are my benefits impacted, there's lots of different rules related to social security and work. So I'm thinking that might be a really good idea for another future topic as well. Jeff: Absolutely, and when a person is going through vision loss it doesn't mean that they're totally educated on all the intricacies that are involved from your State Services, from your DVR, from the government, from Social Security, all these things have to be learned and dealt with and that's why talking with your counselor to learn, to educate yourself, so you can better be prepared for the opportunities that are ahead of you, and I think calling your State Services is one of the best things that a person can do, and that's why they call it a informed choice. Serina: Exactly, so many topics Jeff, we're never gonna end. [Laughter] Jeff: Hmm, that's job security huh? Serina: For sure, how insightful. [Laughter] Jeff: Speaking of something that never ends, I thought winter was the same way around here, but we got grass out back now and the trees are starting to bud, I could feel that a little apple trees with the little buds on them. Serina: That's awesome, you'll start sneezing pretty soon here. Jeff: Mm-hmm, I'm just glad I planted apple trees because I don't think they make PC trees. Serina: Ba dump bum[Imitating comedic snare drum] [trumoet sound effect] Well that concludes today's podcast, but next week we will be tackling that tough topic of disability disclosure, and the job interview. If you have questions you can email us at: Jeff: JobInsights@BlindAbilities.com. Serina: Or follow us on twitter: Jeff: at Job Insights VIP. Thank you CheeChau for your beautiful music, that's @LCheeChau on Twitter. [Music] We really hope you enjoyed this podcast, thanks for listening, and until next time bye-bye. [Music] [Multiple voices] When we share what we see through each other's eyes, we can then begin to bridge the gap between the limited expectations and realities of blind abilities. Jeff: For more podcasts with the blindness perspective check us out on the web at www.blindabilities.com, on Twitter at Blind Abilities, download our app from the app store, Blind Abilities, that is two words, or send us an email at info@blindabilities.com. Thanks for listening!