5 Trends, 5 Minutes: Cyber & Fraud

In this, our last episode of the season, our top story discusses three ways businesses can use fraud data to improve their business strategies. Also this week, we discuss how enhancing the e-commerce experience starts with the customer, why reduced access to stores amid the pandemic boosts cross-border e-commerce, why cyberfraud is shifting to gaming, travel and leisure, and why hackers with so-called “unprecedented generosity” released a million credit cards for free. We'll back in a few months with our next season, and more information than ever. #Kount5in5

This week's top story: We discuss how fraudsters are increasingly targeting digital accounts by compromising existing or creating fake new accounts – a surge of nearly 70% so far this year. Also this week, Idaho Governor Brad Little has set up a new task force to advance cybersecurity initiatives in the state, and has invited Kount's Brad Wiskirchen to be one of the members. We also discuss how Citi Premier's offer of 80,000 bonus loyalty points also creates opportunity for fraudsters, how businesses can protect their customers (and themselves) from online fraud, and how bad bots are creating click fraud, and the risks this poses to e-commerce businesses. #Kount5in5

This week's top story: We discuss why as the world opens up and travel makes a roaring comeback, that fraudsters too are part of the new normal. Also this week, we discuss why Shopify has nearly tripled its value, how the pandemic has changed customer relationships perhaps forever, why Ghanians are increasingly embracing e-commerce and what this means for cross-border online selling, and how robots will impact warehouse design as well as safeguards against fraud. #Kount5in5

This week's top story: Walmart tests cashierless retail amid an industry-wide labor shortage, opening the door for fraudsters. Also this week, we discuss why a UK man was arrested over Twitter celebrity hacks, what's behind Biden's meeting next month with the private sector on cyber issues, why the Russian hacker ‘bot master' was sentenced to prison in the US, and how consumers will drive the next wave of payments technology. #Kount5in5

This week's top story: As global digital transactions soar, Kount's Content Strategist Skylar Barsanti takes a deep dive into the findings from a new survey -- "Digital Payments in 2021: Opportunities and Chargeback Risks." Also this week, we discuss how the pandemic has created an explosion of buy-now pay-later services as well as fraud opportunities, how fraudsters are exploiting the e-commerce boom with return scams, why Visa is using artificial intelligence to fight fraud, and more. #Kount5in5

This week's top story: We discuss how online payment fraud could cost business owners more than $200 billion over the next few years, and what you can do about it. Also this week, we discuss how hackers demanded millions during a Fourth of July holiday spree, how a ‘dark-side coupon group' scammed stores out of millions with fake coupons, why smart POS terminals may be the future for digital payments and why the FBI advised businesses to use AI to curb phishing and other fraud. #Kount5in5

This week's top story: We discuss how businesses can win revenue and customer loyalty with a well-designed web site, as direct-to-consumer sales grow in popularity. Also this week we discuss why ultra-fast food delivery drives up consumer expectations and the need for fraud prevention, how a customer's trust in an organization is destroyed by fraudster messages, how retailers are using hybrid platforms to bounce back from the pandemic, and how hackers are stealing points and miles from consumers' eager to travel post-pandemic. #Kount5in5

This week's top story: We discuss why Google's Android mobile app could have allowed hackers to initiate customer account takeovers, and what your business can do to prevent such attacks. Also this week we discuss why Giant Food's quick-to-market local produce boxes create opportunities for online fraudsters, how hackers are selling data stolen from Audi and Volkswagen, what $11 billion in total e-commerce sales on Amazon Prime Day teaches us about fraud prevention, and what we should be concerned about when Facebook begins testing ads in Oculus virtual reality. #Kount5in5

This week's top story: We discuss why consumers and fraudsters love digital eGift cards, and the five safeguards you can take to protect your business from these bad actors. Also this week we discuss why with credit card fraud facing extinction ID theft is looking to fill the void, how Nuro's robot cars are delivering packages and possibly fraud opportunities for FedEx, why there is a growing concern over digital payments fraud in India, and how a Facebook data leak could lead to fraud for brands and merchants. #Kount5in5

In this Special Edition of the Kount 5 in 5 Podcast, we examine the convergence of digital and physical identity with Jordan McKee, principal research analyst for customer experience and commerce at 451 Research. We discuss how this convergence not only enhances a business' ability to identify and stop fraud during a customer transaction, it also creates the opportunity to improve the overall customer experience and thereby increasing the lifetime value of that customer while decreasing acquisition costs. And that's good news for the bottom line. Find out how! #Kount5in5

This week's top story: Why a bad customer experience extends beyond one transaction, and how businesses can ensure smooth customer experiences to create positive social proof for their brands. Also this week we discuss why DHL's massive robot order helps it to keep pace with e-commerce growth while potentially removing a chargeback safety net, what it means to fraudsters now that law enforcement has recovered $2.3 million in bitcoin paid for the Colonial Pipeline ransom, why global digital payments are so important and risky, and what's behind your web traffic – humans or bots? #Kount5in5

In this Special Edition of the Kount 5 in 5 Podcast, we do a deep dive on fraud prevention with Jordan McKee, principal research analyst for customer experience and commerce at 451 Research. We discuss why fraud is so much more rampant and scarier in a digital environment than it was before the Internet, and what you should look for in terms of a fraud prevention solution. #Kount5in5

This week's top story: Jordan McKee from 451 Research talks about trends in eCommerce, fraud and digital transformation. Also this week we discuss how Amazon's early Prime Day will trigger competitors, why 8 in 10 merchants have seen an increase in friendly fraud, how machine learning is helping financial institutions identify fraudsters, and why as the market for online groceries takes off, so do chargebacks. #Kount5in5

This week's top story: How to protect your business as digital payment adoption and contactless payments surge. Also this week we discuss, now that travel is back, so are travel scams; why a woman who sold $700K in counterfeit retail coupons is a prime example of promo abuse; why super-connected consumers have spent 26% more ordering food while creating a feast for fraudsters; and how even the Salvation Army needs to watch out when launching its eCommerce website. #Kount5in5

This week's top story: How students scammed KFC's ordering app with fake coupons and illustrated the need for promo abuse prevention for all businesses. Also this week we discuss how hackers received $90 million in Bitcoin from their ransomware attack on the Colonial Pipeline, why the FBI is seeing record complaints for online scams, why a new coffee subscription service from Peet's Coffee is a target for fraudsters, and how the Canadian restaurant industry pivoted during the pandemic toward mobile order-ahead and what that means for scammers. #Kount5in5

This week's top story: How revolutionary self-service and automated grocery pickups offer convenience for customers but risks of chargebacks. Also this week we discuss why a paralyzing cyberattack caused long lines at gas stations, how scalpers and bots resold popular PS5s at marked-up prices, why push-to-pay platforms even for wine-tasting rooms are risky for fraud, and how Amazon has cracked down on counterfeits by using AI to block more than 10 billion listings. #Kount5in5

This week's top story: How customer success aids fraud prevention, with Tyler Lilya, Director of Customer Success at Kount. Also this week, we discuss several instances where enhancing the customer experience also opens the door fraudsters, including eBay's entry into accepting cryptocurrency as a payment option, Kroger's pilot program for grocery delivery by drone, Alaskan Salmon's first-of-its-kind direct-to-consumer waitlist and Facebook's vision for VR hinging on easier and more seamless payments. #Kount5in5

This week's top story: How to use post authorization tools to help businesses avoid chargebacks, with Skylar Barsanti, content strategist at Kount. Also this week, Kount discusses: how Walmart + leveraged grocery delivery to gain 8 million subscribers while Nestle launched a direct-to-consumer coffee subscription service, creating opportunity for account takeovers and unwanted chargebacks; the importance of digital identity verification with Amazon's new palm reader payment system at Whole Foods; and how Facebook's big plans for digital payments also opens the door for fraud. #Kount5in5

This week's top story: How a business benefits when implementing multi-factor authentication, with Mindle Hastings, product manager at Kount. Also this week, Kount discusses: Mastercard's agreement to buy digital ID verification startup Ekata, how China's decision to allow the use of digital Yuan at the 2022 Olympics will open up the opportunity for fraud, why Domino's Pizza testing of delivery via self-driving cars is making fraudsters hungry, and why Twitch is banning 7 million bots to cut back inflated view counts. #Kount5in5

This week's top story: Six ways to combat online fraudsters – the new playground cyberbullies, with David Adams, Senior Director of Product Management at Equifax. Also this week, Kount discusses: How robots get your online orders delivered sooner, why the shift to direct-to-consumer experiences creates opportunities for omnichannel growth, why McDonald's will close hundreds of locations inside Walmart stores, and how two men from New Jersey used stolen debit cards in a diesel fraud scheme. #Kount5in5

This week's top story: How brands can overcome the data deficit and unlock subscription potential with Justin Shoolery, Director of Data Science and Analytics at sticky.io. Also this week, Kount discusses: How eBay is running payments without PayPal, why the eCommerce boom stalls in some industries while dominates in others, the major milestone contactless payments hit in UK as customer preferences change, and what it means when half a billion Facebook users' information is posted on a hacking website. #Kount5in5

This week's top story: How to prevent the growing trend of promotions abuse, with Brady Harrison, senior data analyst at Kount. Also this week, Kount discusses: the first crypto fraud case in Australia, GameStop's hire of an Amazon executive to grow eCommerce, why mobile onboarding is costing new users, and as the pandemic locked down America, how fraudsters used personal data to scam banks and unemployment offices. #Kount5in5

This week's top story: How to fight friendly fraud and avoid chargebacks amid the pandemic, with Scott Adams, VP of friendly fraud at Kount. Also this week, Kount discusses: how eCommerce is the future of fashion and gaming, why your streaming service is fertile ground for bot attacks, the Royal Mail parcel scam and Nordstrom's new platform for shoppable shows as more retailers experiment with livestreaming. #Kount5in5

This week's top story: Conair is currently moving to accept more payments beyond the traditional credit card, with Dara Meath, Divisional Chief Information Officer at Conair. Also this week: Kount discusses how Mastercard is looking to grab market share in the fast-growing world of eSports, how John Krasinski from “The Office” was used on a fake ID in an unemployment fraud, and how a year of the pandemic added another Christmas for eCommerce sales. #Kount5in5

This week's top story: Retailers battle shopping bots as new Yeezy shoes debut, with Matthew Vega, Director of Fraud Strategy and Chargeback at BlueSnap. Also this week, Emily and Lacey discuss the impacts of a spike in online apparel sales last month, report on how half of US consumers have been affected by identity theft, dig into Adidas' planned eCommerce boost while drawing on fraud prevention lessons learned from Brooks Running's similar eCommerce push. #Kount5in5

This week's top story: Kount and Stuzo announced a partnership to bring fraud protection to Stuzo's open commerce platform and managed software services, with Jake Kiser, Chief Customer Officer at Stuzo. Also this week, Emily and Lacey discuss how bad bots are on the attack, chat about how Canadians are exposing themselves to fraud with changes in behavior during the pandemic, dive into how home-security cameras have become a fruitful resource and a risk, and finally, they examine how a Gab hack revealed passwords and private messages. #Kount5in5

This week's top story: Why protecting your printer is an essential cybersecurity practice, with Josh Johnston, Senior Director of Engineering at Kount, an Equifax company. Also this week, Emily and Lacey dive into the record breaking losses to romance scams, reflect back on a decade of friendly fraud, discuss how eCommerce helped uplift retail in 2020, and finally, discuss of how fraudsters have offered 400 million ‘ghost' COVID vaccines to officials in the EU. #Kount5in5

This week's top-5 trends: deadline approaches for gas stations to upgrade to EMV chip technology; are bots breaking your budget and business? The true cost of bad bot traffic; pair sentenced for Robinhood account takeovers that cost company nearly $200,000; missing money? Family says $200 gift card had $0 when they went to use it; and March is fraud awareness month in Canada, with Marta Rzeszowska, Director of Portoflio Product Management, Payments, and Retail Solutions at Moneris, Canada's #1 payment processor. #Kount5in5

This week's top-5 trends: security experts warn about threat of bot attacks on COVID-19 vaccination appointments; eCommerce scammers branch out; North Korean hackers stole more than $300 million to pay for nuclear weapons, says confidential UN report; more than three billion emails and passwords were just leaked online; and, the NFL launches its official store in Mexico with a lesson from Matt Donnelly, SVP of Client Solutions & Global Compliance at FreedomPay, on how to expand globally with fraud-free payments and frictionless customer journeys. #Kount5in5

This week's top-5 trends: the ski industry sees modest rebound and change amidst the pandemic; how Amazon's “Just Walk Out” tech will change shopping; forget credit card numbers, medical records are the hottest items on the Dark Web; criminals are selling fake Covid test results as they look to profit from travel restrictions; and protecting rewards accounts from fraudsters, with Bethany Morgan, Fraud Manager at Fetch Rewards. #Kount5in5

This week's top-5 trends: account takeovers will cost the gaming industry billions in 2021; even after the vaccine, 75% of US consumers still want a digital-first shopping experience; stimulus check Visa debit cards being mailed to 8 million households opens door for fraudsters; department stores continue slide as Nordstrom reports 22% holiday drop; and big news, Kount is in final steps of being acquired by Equifax, with Brad Wiskirchen, CEO of Kount. #Kount5in5

This week's top-5 trends: Twitter pilot to let users flag ‘false' content; Financial Conduct Authority considering raising UK contactless payment limit to £100; 42% of consumers say easy navigation is key to a good online experience; received an Amazon package you didn't order -- it could be a scam; and how Red Robin turns onboarding data into a ‘Day One' personalized loyalty experience, with Prasanna Krishnan, Director of Product Management for Data Sharing at Snowflake. #Kount5in5

This week's top-5 trends: Google tests shopping feature for YouTube; Kroger tests ‘smart' shopping cart; Amazon Go and Hudson launching airport autonomous checkout store; FAA OKs American Robotics drones to fly without human operators; and Joker's Stash carding market to call it quits, and effective fraud prevention solutions, with Casey Zenner, Director of Enterprise Sales at Kount. #Kount5in5

This week's top-5 trends: New York City subway now supports tap-to-pay at all stations; stay-at-home lifestyle drives online subscriptions market surge; fake NHS vaccine messages sent in banking fraud scam; scammers have taken $36 billion in fraudulent unemployment payments from American workers; and Sertifi launches new payment system on its platform, with Peter Laspas, Senior Customer Success Manager at Sertifi. #Kount5in5

This week's top-5 trends: Twitter is planning to create label for automated ‘bot' accounts; customers fight surprise charges as online subscriptions surge; gift cards top scammers' wish lists; Burger King gave some Venmo users $1 to promote new dollar menu; and Philip Hansen, Enterprise Account Executive for Miva, discusses their e-commerce solution for reviewing baskets so you can see and take action on failed transactions – and why that's important. #Kount5in5

This week's top-5 trends: pet scams rise as people seek new pets; Chicago rapper to face federal fraud charges for using stolen identities; Walmart is taking steps to stop bots from snatching PlayStation 5; Bank of America reveals it paid millions to ‘double-dipping' fraudsters; and the most shocking fraud use cases, with Bradley Chalupski, Editor in Chief of Merchant Fraud Journal. #Kount5in5

This week's top-5 trends: pet scams rise as people seek new pets; Chicago rapper to face federal fraud charges for using stolen identities; Walmart is taking steps to stop bots from snatching PlayStation 5; Bank of America reveals it paid millions to ‘double-dipping' fraudsters; and the most shocking fraud use cases, with Bradley Chalupski, Editor in Chief of Merchant Fraud Journal. #Kount5in5

This week's top-5 trends: Amazon's in-house shipping network becomes an empire, thanks to pandemic-fueled growth; why the future is passwordless; Shake Shack shakes up its drive-thru, digital and mobile order-ahead process; the luxury e-commerce wars heat up; and why contactless payments will continue to dominate, with Julie Conroy, Research Director for Aite Group. #Kount5in5

This week's top-5 trends: TikTok fixes bug allowing account takeover with one click; Spotify users hit with rash of account takeovers; Scott Peterson and thousands of other California inmates carried out “staggering” COVID fraud, officials say; Instacart teams with Best Buy for online order fulfilment; and Cuisinart jumps into selling directly to consumers online, with Dara Meath. #Kount5in5

This week's top-5 trends: Why it was nearly impossible to buy the PlayStation 5 at launch, thanks to malicious bots; NASA uses good bots to streamline manual processes; your password isn't safe, neither is typical multi-factor authentication, Microsoft warns; Chipotle to open its first digital-only restaurant as online orders soar; and getting to know your customer through email insights with Matty Jones, Data Science Manager at Kount. #Kount5in5

This week's top-5 trends: Provider for Hotels.com, Expedia exposed data for millions of guests; more than 40% of U.S. consumers shop through digital channels and stay there; supermarkets get new looks as shoppers adapt to pandemic; Vatican enlists bots to protect library from hackers; and how the great digital shift is changing online subscriptions with Chad Buckendahl, Vice President of Performance Marketing for sticky.io. #Kount5in5

This week's top-5 trends: Joann.com launches curbside pickup as eCommerce booms; number of breaches down 51% year-over-year; Burger King to beef up drive-thru ordering system; eSkimming is back, and fraud fighters are onto it; and AI plays a huge role in stopping COVID-related p2p payment scams, with Josh Johnston, Director of AI Science at Kount. #Kount5in5

This week's top-5 trends: The secrets to cross-border eCommerce; bots attack Nickelodeon's "Kids' Vote" presidential poll; Burger King designs "the restaurant of tomorrow;” Postmates teams up with retailers on instant delivery in LA just in time for the holidays; and sophisticated malicious bot attacks on the rise, use credential stuffing, with Brady Harrison, Senior Data Analyst at Kount. #Kount5in5

In this Special Edition of the Kount 5 in 5 Podcast, we do a deep dive on changes in Visa and MasterCard fraud rules and how merchants can avoid new costly fines, with Rich Stuppy, Chief Customer Experience Officer at Kount. #Kount5in5

This week's top-5 trends: Many retailers are already struggling with shipping delays as the holiday season approaches; inventory takes priority for consumer holiday shopping; customers still like to shop in person, even if they only get to the curb; LAX expands mobile food and beverage ordering, and fraud risk; and a look at how global payments are evolving, with Thomas Hook, VP of Fraud and Risk for BlueSnap. #Kount5in5

In Part 2 of this Special Edition of the Kount 5 in 5 podcast, we dig deeper into the impacts of SCA and 3DS2 compliance with Marta Rzeszowska, Director of Portfolio Product Management, Payments & Retail Solutions at Moneris. #Kount5in5

This week's top-5 trends: A rapper brags in a video about unemployment fraud and gets arrested; ExxonMobil to launch contactless pay-at-pump; Nordstrom adds online order pick-up service as retailers seek to recover sales; experts expect shipping delays, low Inventory, and fewer last-minute deals; and merchants brace for a fraud surge as holiday shopping moves online, with Wendi Lete, Kount's director of professional guaranteed services. #Kount5in5

In Part 1 of this Special Edition of the Kount 5 in 5 Podcast, we do a deep dive on SCA and 3DS2 and the global and regional impacts of compliance, with Marta Rzeszowska, Director of Portfolio Product Management, Payments & Retail Solutions at Moneris. #Kount5in5

This week's top-5 trends: when merchants are liable for fraud costs, innovation will follow; Visa and the 49ers score with their cashless stadium game plan; how mobile ordering innovations attract restaurant customers; grocery stores are getting super-serious about stockpiling goods during the pandemic; and the global and regional impacts of SCA and 3DS2, and how European merchants are at risk of losing more than 100 billion Euros, with Marta Rzeszowska, Director of Portfolio Product Management, Payments & Retail Solutions at Moneris. #Kount5in5

This week's top-5 trends: what retailers can learn from singer Ed Sheeran's battle with ticket-buying bots; retailers are panicked to find warehouse space in time for online holiday spending spree; you can now say “Alexa, pay for gas” at 11,000 gas stations, as Amazon rolls out touchless payments through smartphones and smart cars, but beware of fraud; 60 percent of US businesses are leaving international money on the table because of fear of fraudulent transactions; and how to know a good bot from a bad bot and what you should do about it, with Kount's Vice President of Product, Vikram Dhawan. #Kount5in5

This week's top-5 trends: fast food payments are changing during the pandemic; brands cut their workforces as they shift to eCommerce; retailers prepare for holiday supply and demand shortfalls; connected car commerce and fraud pick up speed; and how the LA Dodgers are leading businesses in the push for contactless payment, with Kount's Chief Customer Experience Officer, Rich Stuppy. #Kount5in5