Podcasts about senior customer success manager

„Pitches und Kampagnen basieren oft auf Erfahrung und Bauchgefühl – aber was, wenn man den Erfolg schon vorher messen könnte? Immer mehr Agenturen setzen auf datengetriebene Pretests, um ihre Ideen zu validieren und Kunden zu überzeugen. Denn Social Effectiveness bedeutet nicht nur Reichweite, sondern echten Impact.“ Erfolg in Social Media wird oft an schnellen Zahlen festgemacht: Wie viele Menschen haben eine Kampagne gesehen? Wie viele Likes und Shares gab es? Doch sagen diese Werte wirklich aus, ob eine Marke langfristig in den Köpfen der Konsument*innen bleibt?In dieser Folge von #WhatsNextAgencies spricht Kim Alexandra Notz mit Johanna Lück, Senior Customer Success Manager bei Appinio, über eine zentrale Frage der modernen Markenkommunikation: Wie misst man echte Wirkung auf den Social Media Plattformen? Gemeinsam gehen sie der Frage nach, warum klassische Methoden wie Brand-Lift-Studien oft zu kurz greifen und wie Agenturen und Unternehmen Kampagnen strategisch besser auswerten können.Ein Schlüsselbegriff dabei: mentale Verfügbarkeit. Die Idee dahinter: Eine Marke ist nur dann erfolgreich, wenn sie in möglichst vielen relevanten Kauf- und Entscheidungssituationen präsent ist. Anstatt nur darauf zu achten, ob eine Kampagne Reichweite erzielt, geht es darum, ob Menschen eine Marke mit den richtigen Momenten und Bedürfnissen verbinden. Brands sollten gezielt nach Lücken suchen – nach wichtigen Category Entry Points – die noch nicht von anderen Marken besetzt sind, und sich dort positionieren, erklärt Johanna im Gespräch.Doch wie lässt sich das in der Praxis nutzen? In der Agenturwelt gewinnen Pretests zunehmend an Bedeutung – nicht nur zur Absicherung, sondern auch als strategisches Instrument. Agenturen investieren enorme Summen in Pitches, doch oft fehlt ihnen ein entscheidendes Argument: belastbare Daten. Gerade in Pitch-Situationen kann es helfen, ungenutzte Potenziale und Schwachstellen des Wettbewerbs zu kennen. Neben den Möglichkeiten der Marktforschung diskutieren Kim und Johanna auch die Auswirkungen der technologischen Entwicklung: Welche Rolle spielt generative KI in der Datenauswertung? Wird sie Marktforschung verändern oder lediglich Prozesse beschleunigen? Und wie können Agenturen und Unternehmen die neuen Tools sinnvoll für sich nutzen?

„Pitches und Kampagnen basieren oft auf Erfahrung und Bauchgefühl – aber was, wenn man den Erfolg schon vorher messen könnte? Immer mehr Agenturen setzen auf datengetriebene Pretests, um ihre Ideen zu validieren und Kunden zu überzeugen. Denn Social Effectiveness bedeutet nicht nur Reichweite, sondern echten Impact.“ Erfolg in Social Media wird oft an schnellen Zahlen festgemacht: Wie viele Menschen haben eine Kampagne gesehen? Wie viele Likes und Shares gab es? Doch sagen diese Werte wirklich aus, ob eine Marke langfristig in den Köpfen der Konsument*innen bleibt? In dieser Folge von #WhatsNextAgencies spricht Kim Alexandra Notz mit Johanna Lück, Senior Customer Success Manager bei Appinio, über eine zentrale Frage der modernen Markenkommunikation: Wie misst man echte Wirkung auf den Social Media Plattformen? Gemeinsam gehen sie der Frage nach, warum klassische Methoden wie Brand-Lift-Studien oft zu kurz greifen und wie Agenturen und Unternehmen Kampagnen strategisch besser auswerten können. Ein Schlüsselbegriff dabei: mentale Verfügbarkeit. Die Idee dahinter: Eine Marke ist nur dann erfolgreich, wenn sie in möglichst vielen relevanten Kauf- und Entscheidungssituationen präsent ist. Anstatt nur darauf zu achten, ob eine Kampagne Reichweite erzielt, geht es darum, ob Menschen eine Marke mit den richtigen Momenten und Bedürfnissen verbinden. Laut dem Ehrenberg-Bass Institute, dem weltweit größten Marketingforschungsinstitut, sollten Brands nicht nur auf einen USP setzen, sondern breit aufgestellt sein und z.B. gezielt nach unbesetzten Lücken - nach wichtigen Category Entry Points - suchen, erklärt Johanna im Gespräch. Doch wie lässt sich das in der Praxis nutzen? In der Agenturwelt gewinnen Pretests zunehmend an Bedeutung – nicht nur zur Absicherung, sondern auch als strategisches Instrument. Agenturen investieren enorme Summen in Pitches, doch oft fehlt ihnen ein entscheidendes Argument: belastbare Daten. Gerade in Pitch-Situationen kann es helfen, ungenutzte Potenziale und Schwachstellen des Wettbewerbs zu kennen. Neben den Möglichkeiten der Marktforschung diskutieren Kim und Johanna auch die Auswirkungen der technologischen Entwicklung: Welche Rolle spielt generative KI in der Datenauswertung? Wird sie Marktforschung verändern oder lediglich Prozesse beschleunigen? Und wie können Agenturen und Unternehmen die neuen Tools sinnvoll für sich nutzen?

Send us a textThis episode explores the challenges and strategies of scaling customer success operations, featuring Vitor Meira, Senior Customer Success Manager at Zendesk. The discussion covers managing large customer portfolios, leveraging AI for enhanced customer support, and maintaining personalized relationships while handling hundreds of clients. Key insights include Zendesk's hybrid approach to customer support, data-driven decision making, and the transformative potential of AI in customer success.Detailed AnalysisPortfolio Management at ScaleZendesk's CSMs manage approximately 200 clients eachHybrid support model combining personalized attention with scalable group sessionsImplementation of data-driven customer health scores for proactive managementStrategic approach to ghost account reactivation through targeted campaignsTechnology and InnovationExtensive use of data analytics for customer insightsCustomer health scoring system for preventive careAI integration for enhanced efficiency and personalizationPotential for AI-powered pre-meeting briefings and 24/7 supportCross-Departmental CollaborationEmphasis on team-based approach to customer successIntegration between sales, marketing, and technical teamsCSMs acting as bridges between customers and sales for upsellingValue-driven relationship building versus traditional sales approachesFuture Trends and AI ImplementationAI's role in transforming onboarding and technical supportNatural language processing for customer interaction analysisContinuous learning systems for AI-powered agentsBalance between automation and human connectionTraining and DevelopmentAI-powered training materials creationEfficient employee development without dedicated training teamsScalable learning solutions for customer success teamsPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

Former middle school teacher Kristina Cruz shares how, with hard work, perseverance, and motivation, she went from a contract role to Senior Customer Success Manager at a major EdTech company. Free Quiz: What career outside of the classroom is right for you? Explore the course that has helped thousands of teachers successfully transition out of the classroom and into new careers: The Teacher Career Coach Course Learn more about your ad choices. Visit megaphone.fm/adchoices

Standardizing Prior Authorization Workflows Break down common bottlenecks in prior authorization processes and learn tactics to standardize workflows across various locations and practices. Hear examples of how technology is improving workflow efficiency with Senior Customer Success Manager, Stephanie Cheng. Brought to you by www.infinx.com. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.In this episode of the Customer Success Pro podcast, hosted by Anika Zubair, guest Jared Orr, a Senior Customer Success Manager and copywriter, shares his journey overcoming job loss and finding success in a challenging job market. Jared discusses his experiences with layoffs, the importance of networking, and strategies for preparing for interviews and handling homework assignments. He also emphasizes the critical nature of investing in coaching and adapting to market changes. This episode offers practical advice for CS professionals navigating their career paths and how to find and land their next job in Customer Success.Timestamps:00:00 Introduction to the Customer Success Pro Podcast 01:03 Meet Jared Orr: A Journey Through Startups and Layoffs 03:05 Jared's New Role 07:59 Navigating Job Loss and the Tough Job Market 13:39 Starting a Copywriting Business 20:43 Job Hunting Tips and Horror Stories 23:29 Sharing a Personal Interview Experience 24:34 Advice for Hiring Managers 26:49 Preparing for an Interview 30:05 Handling Homework Assignments 34:11 Networking and Landing a Job 39:28 Reflecting on Job Hunting Strategies 41:29 Quickfire QuestionsConnect with Anika:LinkedInYouTubeTikTokWebsite: thecustomersuccesspro.comCoaching with Anika: CSM RevUP AcademyConnect with Jared:LinkedInYouTubeWebsiteArticle: https://www.csinsider.co/email/how-to-ace-your-mock-qbr-interviewJared has been a CSM since 2018. He's been heavily involved in startups throughout most of his career. Currently, he works as a Senior CSM at vCom Solutions and lives in Queen Creek, Arizona with his wife and daughter.Music by AudioCoffee: https://www.audiocoffee.net/

Episode Summary This episode of Sunny Side Up discusses finding balance in work and life for women in tech. The speakers share their career journeys and experiences maintaining boundaries while prioritizing demanding work. They discuss challenges like burnout and pressures to overwork without children or partnerships. The speakers appreciate Demandbase's supportive culture that values employees' well-being and personal lives. Flexibility, leading by example, and connecting with other women in the industry are suggested as helpful for work-life balance. About the guests Jennie McCormick Jennie is a Senior Customer Success Manager at Demandbase serving the east coast region. She has been passionate about the customer experience and setting her customers up for success for over 15 years in various client-facing roles. From the worlds of customer service to B2C, to agency, to B2B, she has focused on being as well-rounded as she is being an expert in her fields. She took an unconventional route in life starting her career at 19 years old, beginning university at age 25, living abroad, then moving across the country by herself to NYC in her 30's. Jennie is proud to mentor women navigating their careers and loves squashing biases around child-free and neurodiverse women in the workplace. Connect with Jennie Moira Van den Akker Moira van den Akker is a seasoned revenue marketer with a passion for MarTech. Working for organizations big and small, she has over a decade of experience driving growth and building high-performance marketing teams. In her current role as Director of Enterprise and Customer Marketing at Demandbase, she enjoys partnering with Sales to build and accelerate pipeline across the entire customer lifecycle. Moira lives in sunny Denver with her partner, two toddlers, and two pugs. Connect with Moira Lea Brown Lea is an Employee Communications and DE&I Specialist at Demandbase. Before transitioning into the tech industry, she spent over five years in health care, higher education, and non-profit spaces. Although Lea's professional background is in communications, her passion is building equitable workplaces where employees of all identities are respected, valued, and empowered. She is proud to have the opportunity to cultivate such an environment at Demandbase. In her spare time, Lea enjoys travelling, reading, and sewing. She also serves on the board of directors for HEARTH, a Pittsburgh-based non-profit offering transitional housing for women. Connect with Lea Key takeaways - Finding balance is an ongoing challenge, especially for ambitious career-driven women without children. - Setting boundaries like calendar blocks and ending workdays is important to prevent burnout. - Companies should support work-life balance through flexibility, mental health resources, and leadership that prioritizes personal well-being. - Leading by example and respecting others' time and boundaries helps set expectations for a balanced culture. - Connecting with other women in similar roles provides valuable perspectives on navigating work and life.

Check out these highlights from this year's awesome event!!! 00:10 - Rami Tamimi, Surveying and Geospatial Technology Researcher and Content Creator 14:00 - John "JB" Byrd, Federal Lobbyist on behalf of the National Society of Professional Surveyors  & Pat Gaylord, Geomatics Service Excellence Leader at David Evans and Associates, Inc. 35:37 - Jay Ure, Senior Customer Success Manager& Mike Melancon, Laser Scanning Account Executive Mountain West Region at NavVis 48:17 - Aaron Newby, Sales Director | Americas at Emesent & Scott Harrigan, President Harkin Aerial  01:03:00 - Jonathan Murphy, CEO, President and Founder of GoGeomatics Canada 01:15:33 - Jody Andruszkiewicz, Business Development Manager at SkyWatch

Alors que de nombreuses taches comme le recrutement et l'onboarding de collaborateurs ou la gestion de leurs dépenses deviennent de plus en plus complexes, il est essentiel pour les éditeurs de solutions d'offrir une facilité d'usage et une simplicité afin de mieux les appréhender, de gagner en efficacité, tout en s'assurant d'être en conformité avec les réglementations en vigueur.Pour en parler nous recevons aujourd'hui Julien Couderc, Country Leader de DEEL une solution de gestion de la paie, des rh et de la conformité pour des équipes internationales et David Harari, Senior Customer Success Manager chez PLEO une solution de gestion de notes de frais.

Meet Marc Longberg, a seasoned producer and the Senior Customer Success Manager at Wrapbook, in this episode. Marc's impressive two-decade journey in the industry includes high-profile commercials and digital projects for leading brands like Apple, Verizon, and Toyota, along with collaborations with esteemed directors Tony and Jake Scott at RSA Films. Marc delves into the nuances of filming both commercials and feature films, highlighting the crucial skills of adaptability and flexibility. He discusses the art of transitioning between the rapid world of commercials and the measured rhythm of feature films, underscoring the importance of budgeting and resource management for production success. At Wrapbook, Marc combines his vast production experience with his current role, significantly impacting the production process for users. He shares how Wrapbook continuously evolves to meet producers' needs, showcasing the company's dedication to delivering effective industry solutions. Join us for an episode brimming with insights as Marc Longberg shares his passion and wisdom from his extensive career in production. Don't miss this opportunity to gain a deeper understanding of the production world through Marc's experiences and expertise. About Wrapbook Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team. For crew: The Wrapbook app eliminates the headaches of production payroll by providing a fast, transparent, and secure solution for workers to complete startwork, submit timecards, and track pay. Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry's top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people includes entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg's WndrCo, Andreessen Horowitz, and A* Capital. Get started at https://www.wrapbook.com/

In this Pitstop Podcast guest special series, we are excited to welcome Marcus Batson, Senior Customer Success Manager at Swoop Funding. Marcus is dedicated to unlocking opportunities for accounting firms across the UK by providing essential support for their advisory conversations on a wide range of financial aspects, including grants, debt advisory, credit improvement, savings, R&D tax credits, and equity capital raising. At 'Ask the Accountant - Pitstop Podcasts', we rev up your understanding of the accounting, bookkeeping, tech, and finance sectors. Our pitstop episodes are your backstage pass to discover new people in the industry, what they're up to, and their invaluable thoughts on the ever-evolving landscape of their respective sectors. Ask the Accountant is proudly sponsored by Employment Hero! Employment Hero is a leading HR and payroll platform that empowers businesses to streamline their HR processes and simplify payroll management. From onboarding new employees to managing leave and compliance, Employment Hero offers comprehensive solutions to help businesses save time and optimise their operations. To learn more about how Employment Hero can revolutionise your HR and payroll processes, visit their website at employmenthero.com Don't forget to check out their fantastic features and resources to unlock the full potential of your workforce. Thank you to Employment Hero for sponsoring this episode of Ask the Accountant! Join Aaron and Johann, experienced accountants and entrepreneurs weekly on Ask the Accountant, where they discuss various topics revolving around the accounting industry and give business advice and updates. Mondays from 8:30 am. Have a question you want to be answered on the show? Want to collaborate and be a guest on the show? Or just want to find out more? Head over here: https://linktr.ee/asktheaccountant #AccountingInsights #IndustryExperts #AccountexSummitManchester

In this special episode of the Between Both Cheeks podcast, Becca flies solo and is joined by an exciting guest, Carley Palm, who serves as the Senior Customer Success Manager at Privy. Privy is an ecommerce marketing platform that's taking the online retail world by storm. Designed for businesses seeking rapid sales growth, Privy offers a TON of tools. Whether it's expanding your contact lists, recovering abandoned shopping carts, or crafting perfect emails and text messages, Privy consolidates it all into one place.Bryght swears by Privy for our email and SMS marketing. In fact, we've been so impressed that we want to share this valuable resource with you, our listeners. If you're in the market to level up your email list, you won't want to miss this episode.Be sure to visit Privy for a free discovery call, and don't forget to mention "Bryght" sent you! Get started today at https://www.privy.com/talk-to-privy-coachWatch our reality show The Bryght Life here: https://youtube.com/playlist?list=PL4eEXFcy9yCXFTB-37RuRkctkSkAEE24z&si=umYab52380wUtb3Plitty and sh*tty in the big bad citya new york based girl podcastListen on: Apple Podcasts SpotifySupport the show-----Special offer on Chippendale tickets! Use code BRYGHT25 for 25% off tickets to The Chippendales on Ticketmaster.Use code BRYGHT25 to get 25% OFF your tickets now!Sign up for Emails: https://promotions.lpage.co/campaigns/2789115See our trade show schedule: https://bryghtenup.com/pages/eventsFree online webinars: https://bryghtenup.com/pages/webinarStart Your Own Podcast for FREE With Buzzsprout Using Our Link and Get $20!! https://www.buzzsprout.com/?referrer_id=739373Follow us on social media @betweenbothcheekspodcastEmail us at podcast@bryghtenup.com

Head of Litigation Technology at Eversheds Sutherland Melina Efstathiou joins Shieldpay's Daniel Dunne to discuss the role of an in-house legaltech team, technology adoption in law firms and key uses and trends in emerging tools such as artificial intelligence (AI). Melina Efstathiou is the Head of Litigation Technology at Eversheds Sutherland. Melina joined the firm in August 2019, bringing with her over 10 years' experience in the legal technology sector. Her remit includes building on the firm's existing suite of technology solutions for disputes and investigations work.Before joining Eversheds Sutherland, Melina most recently worked at Relativity where she was Senior Customer Success Manager with responsibility for client on-boarding, integration and successful adoption of Relativity's technology in traditional and alternative use cases.Melina is a qualified lawyer, and before moving into legal technology spent eight years practising law, specialising in financial crime and complex fraud investigations.In this Class Actions episode of Shieldcast, Melina and Daniel discuss:  What a typical day looks like for an in-house legal technology expertThe value of having an in-house legaltech function in a law firm How technology teams work collaboratively with corporate legal teams The challenge of tech adoption, driving new behaviours and building a tech-first cultureKey uses and trends in emerging tools such as artificial intelligence (AI)Listen to this Class Actions edition of Shieldcast to find out more!Learn more about Eversheds Sutherland: Website: Eversheds SutherlandLinkedIn: Eversheds SutherlandFind other episodes in the series on our website: Shieldcast libraryPodcast brought to you by Shieldpay - learn more: shieldpay.com

In this captivating episode of the CS School podcast, we're joined by Danielle Martin, Senior Customer Success Manager at TryHackMe. Danielle believes that a genuine commitment to customer success requires a human-first approach. Join us as we delve into the essence of being human-first, and discover how you can incorporate this approach into your own customer success strategy. Don't miss out on this enlightening conversation!Key talking points➡️ What it means to be “human-first”➡️ How to advocate a human-first approach internally➡️ Resolving conflict by being human-first ➡️ The effect of human-first on customers➡️ Software solutions to aid a human-first approach➡️ Challenges to human-first➡️ The difference between sales and customer-led companiesResources➡️ Attend Customer Success Festival in London on November 29-30, 2023➡️ Connect with Danielle on LinkedIn to continue the conversation.➡️ Become leadership certified by taking the Customer Success Leadership Accelerator Program➡️ Chat with other CSMs in the CSC Slack channel for more tips and tricks.➡️ Schedule a demo with Vitally

In the vast sea of information swirling around (yes, we're talking about you, LinkedIn...

In this episode, we talk to Isabel Ruiz, who manages an internal community for a Product and Content team at the cloud-based software company Mews. Isabel has over 9 years of experience working with industry leaders like Tableau, Intercom, and Pluralsight as a Senior Customer Success Manager; she's a former podcast host of CSM Toolbox as well as a 2021 Top 100 CS Strategist by Success Hacker. Currently, she mentors with Femme Palette, she's a guild member of The Community Club, and co-chairs the Women ERG at Mews. In this episode, we discuss: Isabel's journey to her current role as a community manager The day-to-day happenings of a community manager and what she has learned in this role The advantage (and barriers) Isabel has experienced growing up in Mexico but choosing to build a career in Ireland Top tools that have helped her thrive throughout her career Strategies Isabel has used to move jobs and change roles that are not in direct alignment with her college degree Leveraging a leadership role in an ERG to advance your career Connect with Isabel: LinkedIn: https://www.linkedin.com/in/isabelruiz-community-manager/ Connect with Lola: Facebook Group: https://www.facebook.com/groups/428192995622965 LinkedIn: https://www.linkedin.com/in/lolaaadeyemopm/ Instagram: https://www.instagram.com/immigrantsincorporate/ Apply to be on the podcast: shorturl.at/dnyEO More about Thriving in Intersectionality Podcast: Welcome to the “Thriving in Intersectionality” podcast. A podcast created to help you learn from professionals in the workplace who have multiple intersectional identities; from ethnic minorities, veterans transitioning into the workforce, individuals with disabilities, parents, and so many more. Hosted by Lola Adeyemo, who is the CEO of EQI Mindset and the founder of the nonprofit Immigrants in Corporate Inc, her mission is to work with organizations to build more inclusive workplaces. This podcast was built to amplify the voices of leaders and immigrants in the corporate workplace and to give insights and guidance so people can move past their “barriers” and advance in their professional careers. Through interviews and solo episodes, Lola will examine this global world of work. We hope that you can learn a thing or two from our guests, who have a range of experiences and stories to share. Join Lola as we meet new people who are successfully navigating the corporate space. For more information and additional resources, please visit www.immigrantsincorporate.org and www.eqimindset.com

As expected, the folks behind the coolest SLAM-based mobile mapping system did not disappoint! The guys were joined this week by Devon Sprunk, Account Executive & Noah Eckhous, Senior Customer Success Manager from NavVis. They were kind enough to carve some time out of their busy schedules to provide us with enough SLAM related content to make our heads spin. Just some of the topics discussed (besides Taylor Swift) include defining what SLAM is and is not, accuracy vs precision (and where surveyors fit in!), reality capture & digital twins, staying up to date with the relative hardware/software advancements and of course, what makes NavVis different!! Also, stay tuned for the results of a top secret curling related project…shhhh. DR. Georg (not Greg!!) Schroth was quoted. Music by Taylor Swift (argh)!

At CES, we always find the most wonderful new gadgets and enhancements to existing technology. But keep in mind that not every company or product on display here is featuring a new tech toy, better quality headphones or upgraded refrigerator that can do everything except cook a meal itself. In recent years especially, we have encountered technologies that are used to constructively help with some really important causes. And in the case of OneThird, assist with reducing food waste, both from within the supply chain and at the point of purchase.What is OneThird?We had the opportunity to chat a bit with René Clerc, the Senior Customer Success Manager with OneThird. The primary mission at OneThird is to systematically reduce food waste and food loss using their unique technology. The system is able to predict the shelf life of the produce that we buy. Statistically, a third of all food is wasted, and fresh produce makes up about 40% of that loss. This can certainly make a large impact on climate and the planet if you consider that 10% of emitted greenhouse gasses are caused by food waste. They aim to prevent this by making the internal quality of produce visible and then taking action to make a difference.How is this even possible, you ask? Well, this is accomplished using a scanner they developed that is able to "see" through the fruit to determine the internal quality at different stages of ripening. Currently, they are able to do this for a number of produce items like avocados, mangos, strawberries, blueberries, and tomatoes. They are also working to add another 10 fresh fruits to their lineup.OneThird's newest featuresOneThird came to CES 2023 to specifically show off their newest item, the avocado ripeness scanner. Currently, when people attempt to check the ripeness of an avocado, they give them a little pinch. The problem with this, which most people don't even realize, is that pinching an avocado actually damages them by creating brown spots that in turn ruin them. Instead, their technology uses a non-destructive method that uses light scanning technology.This type of scan analyzes the state of the fruit and allows for critical decision-making regarding the next steps. For example, during the distribution and shipping process, those that are less ripe can take a back seat to those that should be shipped more quickly. And on the other end of the spectrum, when making a purchase in the grocery store, consumers can choose the perfect one to fit within their plans and recipes.SummaryWe find this food tech startup fascinating and love that they are aiming to prevent food waste by improving cold chain logistics while also having the potential to make anyone an expert in shelf-life prediction. Their process has the ability of connecting and analyzing data between growers, distributors, and retailers so each can work together towards sustainability. We look forward to seeing how they progress and maybe one day be able to use these scanners in our grocery stores, ourselves.For more information, please go take a look at their website.Interview by Don Baine, The Gadget Professor.Sponsored by: Get $5 to protect your credit card information online with Privacy. Amazon Prime gives you more than just free shipping. Get free music, TV shows, movies, videogames and more. The most flexible tools for podcasting. Get a 30 day free trial of storage and statistics.

At CES, we always find the most wonderful new gadgets and enhancements to existing technology. But keep in mind that not every company or product on display here is featuring a new tech toy, better quality headphones or upgraded refrigerator that can do everything except cook a meal itself. In recent years especially, we have encountered technologies that are used to constructively help with some really important causes. And in the case of OneThird, assist with reducing food waste, both from within the supply chain and at the point of purchase.What is OneThird?We had the opportunity to chat a bit with René Clerc, the Senior Customer Success Manager with OneThird. The primary mission at OneThird is to systematically reduce food waste and food loss using their unique technology. The system is able to predict the shelf life of the produce that we buy. Statistically, a third of all food is wasted, and fresh produce makes up about 40% of that loss. This can certainly make a large impact on climate and the planet if you consider that 10% of emitted greenhouse gasses are caused by food waste. They aim to prevent this by making the internal quality of produce visible and then taking action to make a difference.How is this even possible, you ask? Well, this is accomplished using a scanner they developed that is able to "see" through the fruit to determine the internal quality at different stages of ripening. Currently, they are able to do this for a number of produce items like avocados, mangos, strawberries, blueberries, and tomatoes. They are also working to add another 10 fresh fruits to their lineup.OneThird's newest featuresOneThird came to CES 2023 to specifically show off their newest item, the avocado ripeness scanner. Currently, when people attempt to check the ripeness of an avocado, they give them a little pinch. The problem with this, which most people don't even realize, is that pinching an avocado actually damages them by creating brown spots that in turn ruin them. Instead, their technology uses a non-destructive method that uses light scanning technology.This type of scan analyzes the state of the fruit and allows for critical decision-making regarding the next steps. For example, during the distribution and shipping process, those that are less ripe can take a back seat to those that should be shipped more quickly. And on the other end of the spectrum, when making a purchase in the grocery store, consumers can choose the perfect one to fit within their plans and recipes.SummaryWe find this food tech startup fascinating and love that they are aiming to prevent food waste by improving cold chain logistics while also having the potential to make anyone an expert in shelf-life prediction. Their process has the ability of connecting and analyzing data between growers, distributors, and retailers so each can work together towards sustainability. We look forward to seeing how they progress and maybe one day be able to use these scanners in our grocery stores, ourselves.For more information, please go take a look at their website.Interview by Don Baine, The Gadget Professor.Sponsored by: Get $5 to protect your credit card information online with Privacy. Amazon Prime gives you more than just free shipping. Get free music, TV shows, movies, videogames and more. The most flexible tools for podcasting. Get a 30 day free trial of storage and statistics.

“I think the work that we're doing is inherently really complex. A lot of our partners are doing complex work and they're working in really complex environments. This a very necessary value because without this, we wouldn't actually be on that road to greater impact. “ - Avni Singhal “We intentionally run towards taking on the highest impact projects. Knowing that of our portfolio of national scale programs, there's a high likelihood half of them are canceled or put on pause or, or are never picked up again for reasons completely outside of our control. But the next time it comes up, like we run just as fast to that because we are running not to embrace complexity for complexity's sake, but complexity for the greatest impact.” - Gillian Javetski Co-hosts, Jonathan Jackson and Amie Vaccaro sit down with four Dimagi team members - Lucina Tse, Chief Operating Officer; Gillian Javetski, Chief of Staff; Avni Singhal, Senior Customer Success Manager; and Simon Kelly, Director of Server Engineering - to discuss the fourth and final in Dimagi's newly articulated values: Embrace complexity for impact. At Dimagi, we care deeply not only about what we do and the impact we have, but also about HOW we do it. Articulating our values has become incredibly important as we continue growing. Listen to this episode to hear candid reflections on what it looks like to embrace complexity for impact and why this is so important for achieving high-impact growth. Full description of the newly articulated value: Embrace complexity for impact Doing this work is by no means straightforward. We often come across forks in the road in our work: the simpler road, or the windier road to drive High-Impact Growth. We choose the road for greater impact - while always keeping our destination in mind. We believe in the potential for positive change. While the work we do is hard, we believe in the potential to do ambitious things that create real, meaningful change. We are comfortable in the gray. The path to greatest impact may not always be clear. We close the loop when we can and also find patience and comfort in navigating the unknown. When we fall, we get back up. We will hit blockades along our winding road to impact. We persevere in the face of inevitable setbacks. We evaluate when to stop. While we're not afraid to embrace complexity, we consistently evaluate if we are doing the highest-impact work and actively choose work to stop doing. We try to avoid making the same mistakes twice. Related Resources: Dimagi's Careers Page: https://www.dimagi.com/careers/

“I think the out-collaborate piece really stands out for me on this value. And a lot of our partners come to my mind. Dimagi's had a lot of experience working across healthcare, across agriculture, across education. Yet we always approach a new partner as a unique new project that we're starting from scratch.We have a strong product, we have a strong method, but we're always looking to learn through our partners.” - Avni Singhal “Another thing that it brings to mind is learning from our failures. And I think that's another thing that can be quite uncomfortable. But, in the interest of open learning it's so critical that we look at our failures, and try and figure out what went wrong and how we can do better next time…this is something that we do quite well on our teams.” - Simon Kelly Co-hosts, Jonathan Jackson and Amie Vaccaro chat to four team members at Dimagi - Lucina Tse, Chief Operating Officer; Gillian Javetski, Chief of Staff; Avni Singhal, Senior Customer Success Manager; and Simon Kelly, Director of Server Engineering - to discuss the third in Dimagi's newly articulated values: Evolve by learning and sharing openly. At Dimagi, we care deeply not only about what we do and the impact we have, but also about HOW we do it. Articulating our values has become incredibly important as we continue growing. Listen to this episode to hear candid reflections on what it looks like to evolve by learning and sharing openly and why this is so important to supporting our high-impact growth. Full description of the newly articulated value: Evolve by learning and sharing openly No single person or organization can achieve our vision alone. We must work as partners (not vendors) to proactively understand our respective challenges, the impact we want to make, and to collaboratively chart the best way forward. We learn from what we're doing and are unafraid in sharing those lessons, even when we wish the results were different. We start with “why?” The answers to the challenges we are working on may not exist, and we won't get where we are going by applying existing thinking. We're eager to explore new approaches, always starting by defining what we want to learn - which can sometimes be the hardest part. We out-collaborate rather than outcompete. While we're proud of our individual contributions, we are most proud of the collective achievements that our team and our partners are able to realize. We use data to drive decisions. We can't learn or improve from what we can't measure. We know that feedback loops are integral to our continual improvement. We speak up. We ask questions to unpack assumptions. We share feedback directly and with kindness, out of a sincere desire to help each other understand and improve. We receive feedback with humility and gratitude. Related Resources: Podcast episode on Out-collaborating vs Out-competing: https://sites.dimagi.com/high-impact-growth-podcast/out-collaborating-vs-out-competing Dimagi's Careers Page: https://www.dimagi.com/careers/

“80% of the time, it's easy to be respectful and empathetic. But that last 20% of the time, that's where the rubber really meets the road. It's being respectful and empathetic all of the time that really brings the team together and allows us to have these outsized, impactful outcomes… And that's really hard in an industry that is so stressful and complex as ours.” - Jonathan Jackson, Dimagi CEO Co-hosts Jonathan Jackson and Amie Vaccaro are joined by fellow Dimagi team members - Lucina Tse, Chief Operating Officer, Gillian Javetski, Chief of Staff, Avni Singhal, Senior Customer Success Manager, and Simon Kelly, Director of Server Engineering - to discuss the second in Dimagi's newly articulated values: Lead with Empathy and Respect. At Dimagi, we care deeply not only about what we do and the impact we have, but also about HOW we do it. Articulating our values has become incredibly important as we are growing quickly all over the world. Listen to the episode to hear candid reflections on what it looks like to lead with empathy and respect. Full description of the newly articulated value: Lead with empathy and respect We treat each other with kindness, empathy and respect, creating space for all voices and stories to be heard. We are building an equitable, inclusive and safe environment where we can bring our authentic selves to work. We work to improve equity. We understand that not everyone has equal access and opportunities. We strive to magnify underrepresented voices that we could otherwise miss, whether they be within Dimagi, users of our offerings, or other stakeholders. We challenge our biases. We acknowledge the existence of conscious and unconscious biases in our everyday interactions. We seek to actively understand, illuminate, and challenge them. We champion balance. We recognize that work is not life, and we respect our colleagues' lives outside of work. And we know our work is a marathon, not a sprint. To sustain ourselves, we need to take care of ourselves and look out for each other. We recognize each other's unique strengths. We know that everyone brings their own unique strengths to their work. We seek to discover these strengths, bringing out each other's full potential.

“At Dimagi we're not afraid of making mistakes. We're not afraid of failing. We actually like to fail and learn through each other.” - Avni Singhal “We try to partner to a much larger extent than I think would be reasonable for a software company under normal market conditions. But we're not under normal market conditions, and what we're trying to do and accomplish…requires a huge amount of boldness…At the same time, we don't know if we're right, and we have failed a lot over the last 20 years, ad we expect to fail a whole lot going forward as well. And that's where that humility is so critical.” - Jonathan Jackson Co-hosts, Jonathan Jackson and Amie Vaccaro are joined by four Dimagi team members - Lucina Tse, Chief Operating Officer, Gillian Javetski, Chief of Staff, Avni Singhal, Senior Customer Success Manager, and Simon Kelly, Director of Server Engineering - to discuss the first in Dimagi's newly articulated values: Be Bold but Humble. At Dimagi, we care deeply not only about what we do and the impact we have, but also about HOW we do it. Articulating our values has become incredibly important as we are growing quickly all over the world. Hear candid reflections on what it looks like to be bold but humble at Dimagi and why it matters. Full description of the newly articulated value: Be Bold But Humble Achieving High-Impact Growth requires that we act boldly, knowing time and resources are limited and the need is great. We take bold risks even though we may be wrong. We act boldly but don't allow our ego to cloud our judgment. We take our work seriously, never ourselves. We own our outcomes. We take ownership of our commitments to each other and our stakeholders. We hold ourselves accountable for both good and bad results. We are not paralyzed by perfection. We prioritize creating over theorizing and shape ideas through collaborative iteration. Everything starts with an early draft, not a final pass. When in doubt, write it out! We make space to make choices. We can only be creative if we have the space to make decisions. We empower each other with autonomy to choose the way to achieve the best outcomes. We create space to try things that may fail, so long as we are clear on what we hope to learn. We don't walk by problems. We leave things better than we found them. We look for ways to improve systems, and when we find them, we roll up our own sleeves or inform and support the rightful owner in making it better. If needed, we create structures where there are none.

Konaverse hits the road, as Akshay Sura and Matthew McQueeny were on hand at the Kontent.ai Horizons event at Glasshouse Chelsea in New York on November 17th, 2022.  Guests include Ondrej Polesny, Developer Evangelist at Kontent.ai; Ondřej Chrastina, Developer Relations Leader at Kontent.ai; Thomas Murphy, Senior Customer Success Manager at Kontent.ai; Michael Andrews, Content Strategy Evangelist at Kontent.ai; Robert Yelle, Kontent.ai Sales Director USA East; Lauren Orlando, Kontent.ai Sales Director USA West; Ilya Kucherenko, Vice President of North American Sales at Kontent.ai; Brian McKeiver, Co-Owner at BizStream; and Vojtech Boril, VP of Growth & Marketing at Kontent.ai.

Customer onboarding is an essential step in customer success, and it's a process that needs to be addressed properly. In the first episode of CS School, we sat down with Brittany Yandura, Senior Customer Success Manager at Fieldguide. Brittany's primary focus is creating and refining Fieldguide's customer onboarding program and onboarding new customers, as well as Fieldguide's existing customers to increase adoption and focus on expansions and renewals. Prior to her current role, Brittany worked for 10 years in product support, then in customer consulting and training, and then as a manager in professional services.Brittany's a customer onboarding enthusiast and has a lot of tips and tricks to help others create a smooth onboarding process. Listen to discover:What customer onboarding isThe psychology behind onboardingWhat successful customer onboarding looks likeHow Fieldguide onboards its customersHow to measure product adoption and engagement during onboardingHow to onboard customers faster to drive product adoptionThe best way to approach customers and create engagement plans tailored to their needsResources and mentions from this episode:Connect with Brittany on LinkedInSign up for our free Customer Success Collective Slack communitySubscribe to the CS Scoop newsletter

In this episode Jocelyn Levin, Senior Customer Success Manager at H1 joins to discuss her thoughts on customer support & success for Pharma and Life Science companiesListen to discover: Levin's background & journey at H1How Levin defines customer success & how this translates through different environments such as B2B, health tech, and health start-upsOne of the biggest challenges her clients face when utilizing life science data platformsWhat Levin considers the differences between customer success, experience, and supportWhy customer success is important and why it's important to share the successes with a broader marketWhy is a defined strategy & collaboration important to building a CS teamSponsored by: H1 (https://www.h1.co/)To learn more about H1 please use the links below:- Website - LinkedInAlso, be sure to follow Slice of Healthcare on our social channels:- Website - Facebook - LinkedIn - Twitter - YouTube - Newsletter

Rozszerzona rzeczywistość coraz mocniej wkracza w nasze życie — a raczej my wchodzimy w nią. I choć nie brakuje sceptyków, technologia pozwala nawiązywać kontakty i tworzyć relacje ludziom, którzy dotąd byli tych możliwości pozbawieni. Dzięki wykorzystaniu nowoczesnych technologii i aplikacji poprawia się komfort życia osób z niepełnosprawnościami. Sztuczna inteligencja pozwala np. osobom depresją czy ADHD zapanować nad elektronicznymi rozpraszaczami, które dekoncentrują, pomaga poukładać pracę. O tym, jak technologia patrzy w kierunku inkluzywności, rozmawiają Bartek Pucek, Jarosław Kuźniar oraz gość podcastu Technologicznie Rafał Pietraszkiewicz, Senior Customer Success Manager w Microsoft. Partnerem audycji jest Microsoft, który wspiera rozwój technologii i kompetencji cyfrowych, w tym odpowiedzialne wykorzystywanie sztucznej inteligencji. Więcej informacji na: Polska Dolina Cyfrowa https://www.microsoft.com/pl-pl/polskadolinacyfrowa

Joining us all the way from Australia are Antony Austin, Senior Sales Lead at GitHub & Emma Brentnall, Senior Customer Success Manager at LinkedIn! These two tech professionals made the bold choice to quit their jobs and spend 2 years exploring the world. But what was supposed to be a brave, exciting voyage into the unknown quickly unravelled when Covid-19 ground global travel to a halt. Emma & Ant only managed to get in about 5 months of travelling before they had to change their plans. As short as that time was compared to their ambitions, it still gave them the opportunity to find something truly valuable: pieces of themselves. Emma & Ant take us through some of the challenges and highlights of their exciting journey, including: Accepting how the pandemic changed their plans Settling back into a work routine after being on the road for so long Unique differences in their experiences of the same events Emma & Ant share more details about their amazing travels on their website WE WILL ROAM. Visit it to find out more about their exciting journey.

In this episode, Michael chats with Mike Lowers, Senior Customer Success Manager, Central U.S., and Kristin Martinez, Clinical Director, SLP and OT, both of Presence, a digital therapy provider founded in 2009. They discuss school-based teletherapy and how new initiatives and approaches to teletherapy are fostering greater engagement, efficiency, and well-being across the rural school landscape. This episode is sponsored by Presence, presencelearning.com.

Caitlyn Brown graduated with Data Analytics Cohort 6. For the last three years, I have worked as a Senior Customer Success Manager for a K-12 learning analytics platform. I enrolled at NSS to better understand the process of transforming raw data into actionable insights. I look forward to using these new skills to help design process schemas and products that drive value for customers.

Episode #15 of "Can I get that software in blue?", a podcast by and for people engaged in technology sales. If you are in the technology presales, solution architecture, sales, support or professional services career paths then this show is for you! Your hosts Steve Mayzak and Chad Tindel are joined Tota Mukherjee, a Senior Customer Success Manager at Twilio and former owner and CEO of Soldsie.  Tota joins us for a 10K Breakdown of the large home builder Toll Brothers and then we have a great discussion about the Customer Success role and the value it brings to enterprise sales teams. Contact us on Twitter or LinkedIn to suggest companies or tech news articles worthy of the podcast! Our website: https://softwareinblue.com Twitter: https://twitter.com/softwareinblue LinkedIn: https://www.linkedin.com/showcase/softwareinblue Make sure to subscribe or follow us to get notified about our upcoming episodes: Youtube: https://www.youtube.com/channel/UC8qfPUKO_rPmtvuB4nV87rg Apple Podcasts: https://podcasts.apple.com/us/podcast/can-i-get-that-software-in-blue/id1561899125 Spotify: https://open.spotify.com/show/25r9ckggqIv6rGU8ca0WP2 Stitcher: https://www.stitcher.com/podcast/can-i-get-that-software-in-blue Links mentioned in the episode: Jeff Lawsons Book: https://www.amazon.com/Ask-Your-Developer-Software-Developers/dp/0063018292 The Line in Saudi Arabia: https://en.wikipedia.org/wiki/The_Line,_Saudi_Arabia

Please welcome Lila Nawrocki to the Focus on Women podcast! Lila is the Senior Customer Success Manager at Wrapbook, an entertainment payroll startup. Today's episode is all about payroll— what is it, why do you need it, and what do you need to know about it?For more information, head to https://www.wrapbook.com/focusonwomenIf you would like to get involved with Focus On Women: you can sponsor a season of the show, be a corporate sponsor, or join as a member.Remember to stay safe and keep your creative juices flowing!Tech/Project Management Tools (*these are affiliate links)Buzzsprout*Airtable*17hats*ZoomPodcast Mic*

This time on Kubrick Voices, Camilla Dickson is joined by Alex Taylor, Senior Customer Success Manager for Microsoft Azure, and Kubrick's own Jay Lockwood, Global Head of Channel Alliance. They both share a passion and personal investment in improving inclusion and access to technology roles. After studying law, Alex, who entered the technology industry, reflects on the transferable skills she has applied to her career at Microsoft and the importance of championing the diversity of thought and expression in the workplace, rather than suppressing it. As a former educator, Jay considers the actions we can take to support young people at an earlier stage to encourage them into technology roles, and how to create a more inclusive system that accommodates for various challenges that young people face today. If you're at the start of your career and are thinking about a role in technology, or would like to pivot your career into a new area but aren't sure if your skills could translate then we'd strongly recommend giving this episode a watch or listen. #technology #career #success #people #diversity #inclusion #microsoft #tech #azure #data #impostersyndrome #accessibility #transferrableskills #workplace #skills #career

Teacher to EdTech Senior Customer Success Manager ft. Alyssa Marie | Jobs for teachers who quit This episode of Teachers who Quit features Alyssa Marie a former middle school English teacher turned woman in tech. By day, Alyssa works for a large EdTech company as a Senior Customer Success Manager and in her free time, she is a micro-influencer on Instagram and TikTok with an audience of over 50,000 followers. Alyssa creates petite and midsize fashion content and shares career tips for teachers who want to make the pivot into tech. She loves the authentic community she's built online and is excited to continue growing and nurturing it. Social Media: Teachers Who Quit Instagram: @TeachersWhoQuit Teachers Who Quit TikTok: @TeachersWhoQuit Join the Teachers Who Quit Community - click here Tierraney Richardson's [TWQ Host] Instagram: click here Tierraney Richardson's [TWQ Host] TikTok: click here Tierraney Richardson's [TWQ Host] Website: click here Alyssa Marie's Instagram: @alwaysalyssamarie Alyssa Marie's TikTok: @alwaysalyssamarie Simplify your business with HoneyBook - click here Become a Teacher Entrepreneur today and teach what you want, when you want, for how much you want with Outschool - click here. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/teacherswhoquit/message Support this podcast: https://anchor.fm/teacherswhoquit/support

In this episode, our host Anika Zubair chats with Erika Villarreal, Senior Customer Success Manager at Condeco about how to build your personal brand in Customer Success and how your personal brand can land your dream job. Landing your Customer Success dream job is far from being a simple task. It is a competitive industry and you need to find a way to stand out from the crowd - and that's where your personal brand comes in. When done right, personal branding is a tool to help climb the career ladder. But how do you get started building your personal brand? And why is it so important in CS? Podcast enquiries: sofia@planhat.com

Eric Lake is the Senior Customer Success Manager at CaptainU. He and Dan discuss the mechanics of college recruiting and uncover what the performing arts can learn from athletic recruiting.

It's the most wonderful time of the year for marketers and creatives: Super Bowl! With the ad industry buzzing about Super Bowl commercials left and right, I sat down with Jones Krahl, Executive Creative Director at Deloitte Digital and Ryan Sichelstiel, Senior Customer Success Manager at Celtra with a popular TikTok (follow @ry_sic) to rank, debate, and discuss this year's commercials for the big game. We cover: - Jones' Super Bowl PSA for She Can Stem with The Today Show hosts - Overall thoughts on Super Bowl commercials and what goes into producing them - Our takes on the Super Bowl ads by brands like Rakuten, Busch Light, Budweiser, Quaker Oats, Lay's, Bud Light Seltzer, and many more. Find this interview and many more by subscribing to BRAND-SIDE on Spotify, on Apple Podcasts, or on our website.

Welcome to the special bonus episodes of the 31 Days of Transferable Skills Initiative! During the month of December 2021 I raised awareness about transferable soft/ business skills that can be learned by volunteering, unpaid care work, caregiving, traveling extensively, and more. The daily LinkedIn posts/ activities included personal experiences from my time as a stay-at-home mom, surveys, research, Q&A interviews, info and quotes from previous podcast guests as well as LinkedIn Lives. Here is the link to the summary post containing all previous 30 posts. https://www.linkedin.com/posts/karin-tischler_31daysoftransferableskills-transferableskills-activity-6882766082709557248-vJYD I will be publishing the 5 LinkedIn Live interviews as bonus podcast episodes throughout the month of January before the start of season 3 in February.  Today's episode is my day 22 talk with my guest PJ Marques. PJ is a Senior Customer Success Manager with LinkedIn. He is also passionate about education, life long learning, and early child development. We talk in our conversation about transferable skills learned from parenting, learning a foreign language, volunteering, living in multiple countries and more.  How to contact PJ: https://www.linkedin.com/in/pjackbrasil/   Additional information we talked about:  University of Washington: Ilab http://ilabs.uw.edu/   If you would like to support the podcast: Ko-fi Account: Ko-fi.com/karintischler Buy me a coffee Account: https://buymeacoffee.com/KarinTischler   How to connect with Karin Tischler, producer and podcast host of "Job Sharing and Beyond", and founder of Emily's Path Consulting (EPC): Website: https://emilyspath.ca/  LinkedIn:https://www.linkedin.com/in/karin-tischler/ Instagram:  https://www.instagram.com/jobsharingandbeyond/ Twitter: https://twitter.com/JobsharingByond Twitter: https://twitter.com/karin_tischler Instagram: https://www.instagram.com/karintischlerbc/ LinkedIn: https://www.linkedin.com/company/emilyspathca/?viewAsMember=true Facebook: https://www.facebook.com/EmilysPathConsulting    

Are you looking to land your dream Customer Success job? What to do, what to avoid and how to approach your job search? Kat Fisher is a Senior Customer Success Manager at Signifyd, and she's an expert in hiring - having spent time looking for her next job last year, and then, spending a bigger part of this year hiring, Kat knows the industry inside out and I'm grateful she is sharing her tips with us today. If you are on the look for your next play, or next CSM - this is the episode for you! One of my main learnings about job search from Kat is her take on CVs: 'CV is your main marketing asset for yourself. That is your presentation. It needs to tell the story of your achievement rather than your duties.' Check out Kat's tips on the interview process: CV: - how to prepare your CV - how to tell your achievement story - what to include and avoid in CV Company research: - how to look beyond the company's website - utilise customer's reviews - check out the company's podcasts, resources and get familiar with their founders How to shine in the Interviews? - communication - project preparation - storytelling Also, Kat shares her great interview experience, career tips and thoughts on being a working mom in tech! Connect with Kat: https://www.linkedin.com/in/kat-fisher-486a2984/ Follow Kat's blog on Medium: https://katfisher-90977.medium.com/ About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow: - womenincspodcast.com - LinkedIn: https://www.linkedin.com/company/womenincspodcast https://www.linkedin.com/in/mspilley/ - Instagram: @womenincspodcast Join the Women in Customer Success Network: https://join.slack.com/t/womenincs2020/shared_invite/zt-m3q3pkio-fgk0ssR6gHzoOEEdwa2f3g If you like this episode, you will also like: 06 - How to Get Your First Customer Success Job - Irit Eizips 24 - How to Narrow the Gender pay Gap During the Hiring Process - Kristi Faltorusso 34 - How to Be a Boss of Your Career - Emilia D'Anzica 35 - Career Lessons for Young Professionals - Karolina Adamus 36 - How to Become an Expert on Yourself - Ronni Gaun 39 - Lessons from the C-Suite - Megan Bowen 42 - The Role of Customer Success Communities - Violaine Yziquel 47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore 48 - How to Propel Your Career - Kellie Capote 49 - How to Build a Customer Success Team in EMEA - Christine Hale

These podcasts have been recorded with the latest cohort of the Practice Makes UnPerfect programme – a course that helps women find and finesse their public voices.Julie Vuibert, Senior Customer Success Manager, Permutive, discusses why and how should publishers embrace new data strategies. 

The CX team is the face of the company. The customer relationships they build and nurture are the basis for both short-term and long-term success.On CX day, we celebrated these unsung CX professionals all over the world. We hosted a wide-ranging discussion about everything CX with Subreina Thelwell, Senior Customer Success Manager at Uniphore, and answered your burning questions about the function.We discussed:-Why CX is a team sport-What CX leaders should focus on-How to encourage sales to focus on CX-What skills should a CX professional have-The future of CXKeep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.Want to be a guest on Conversations that Matter? Email podcast@uniphore.com.

The CX team is the face of the company. The customer relationships they build and nurture are the basis for both short-term and long-term success. On CX day, we celebrated these unsung CX professionals all over the world. We hosted a wide-ranging discussion about everything CX with Subreina Thelwell , Senior Customer Success Manager at Uniphore , and answered your burning questions about the function. We discussed: -Why CX is a team sport -What CX leaders should focus on -How to encourage sales to focus on CX -What skills should a CX professional have -The future of CX Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com. Want to be a guest on Conversations that Matter? Email podcast@uniphore.com.

Design-stage localization is a powerful way to continuously release fully localized products like mobile apps, web apps, and games. Because just like localization, design shouldn’t be an afterthought but an integral part of the product development process. Admittedly, it requires change and a shift in the way you work. But with the right mindset, tools, and implementation the results can be game-changing. In this episode, we explore the intersection of user-design and localization with our guests Niklas Hisinger, Senior Customer Success Manager at Lokalise and Romain Dahan, Product Manager at Withings. About Nimdzi Live: There is a shadow industry driving the growth of ALL global brands: Localization. Let’s talk globalization, localization, translation, interpretation, language, and culture, with an emphasis on how it affects your business, whether you have a scrappy start-up or are working in a top global brand. Would you like to be a guest on Nimdzi Live? Or you know somebody who should? DM Tucker or reach out to info@nimdzi.com so we can coordinate!

As many have stated, anyone can be a leader regardless of title or tenure.  Nicco Bosco, Senior Customer Success Manager at LinkedIn, epitomizes this attitude while fully embracing her opportunity to lead and serve in her role managing some of Linkedin's largest customers.In this episode of Value Builders, Nicci opens up about how she relies heavily on listening skills to build trust with her customers, her approach to hunting for the value that she can deliver to customers, and using perspective to solve problems. Nicci also shares how she is using her position at Linkedin to serve the veteran community within the company.  As a sister of a veteran, she has channeled her desire to serve veterans to help develop inspiring programs at LinkedIn that create an environment for diverse contribution, participation, and equity within the LinkedIn veteran community. Tune in to hear one of our most inspiring discussions thus far.  About Nicci Bosco Nicci has spent the last fifteen years in the talent acquisition space, first spending four years at CareerBuilder and now with LinkedIn for over ten years in a variety of roles including her current role as Senior Customer Success Manager. Throughout her career, she has focused her passions outside of work on advocating for both women in the workplace as well as military spouses and veterans, most recently serving as the Global Co-Chair for LinkedIn's Veterans & Allies Employee Resource Group.Nicci was born and raised a Cubs fan in Chicago, but with her heart in the mountains, she currently resides in Colorado Springs, CO where she can always find a trail run and serve the military community that surrounds her.  Constant growth and curiosity drive Nicci and she's always on the lookout for a great book!

Your weekly dose of information that keeps you up to date on the latest developments in the field of technology designed to assist people with disabilities and special needs. Special Guest: Misty Cobb, Senior Customer Success Manager and Education Strategist, Verbit Dr. Misty Cobb is a trusted education and technology leader in K-12 and higher […] The post ATU537 – Verbit with Dr. Misty Cobb appeared first on Assistive Technology at Easter Seals Crossroads.

Heute zu Gast Hannes Harnack von ADFERENCE. Hannes ist Senior Customer Success Manager, Seller, Podcaster, Fotograf und Kitesurfer. In der Episode 71 lässt uns Hannes an seinem breiten Erfahrungsschatz im Amazon PPC Kosmos teilhaben. Welche Erfahrungen hat er beim Optimieren von Kundenkontos gemacht? Welche Insights hat er auf Lager? Alle Themen der Episode im Überblick Intro (00:00-01:43) Wer ist Hannes Harnack und was macht er bei ADFERENCE? (01:58) Worauf achtest du, wenn du das erste Mal in ein Werbekonto eines Kunden schaust? (07:58) Was macht für dich eine gute Kontostruktur aus? (12:57) Wo setzt du bei der Optimierung als Erstes an? (15:54) Womit wollen Kunden bei der Optimierung starten? (18:38) Wie ist die Erwartungshaltung der Kunden? (20:12)  Wieso ein Tool nicht alles löst (23:34) Was sind die Vorteile von manuellen Kampagnen? (27:50) Würdest du auch die anderen Kampagnentypen nutzen? (29:23) Was war das Auffälligste in den Werbekonten, was du bisher gesehen hast? (32:59) Was waren die spannendsten Entwicklungen im Amazon Kosmos für dich? (39:20) Wie schaffst du es, dein Wissen zu Amazon up to date zu halten? (44:56) Links & Ressourcen Der Blogpost zur Podcast-Episode: adference.com/blog/podcast-amazon-werbekonten-erfahrungen PPC Marketing Guides: adference.com/ressourcen/ebooks YouTube Kanal von Adference: youtube.com/channel/UCHBzOllSWrnSQYAWaQhDa-w   Fragen & Anregungen: Hintergründe sowie weiterführende Informationen zum Podcast findest du unter adference.com/vitamin-a Für Fragen und Feedback schreibt uns gerne eine Mail an: vitamin-a@adference.com

On the surface, the term “lapsed buyer” seems relatively straightforward. But the concept turns a little murky when giving thought to what it really means. First off, there are any number of reasons that someone has not purchased from your brand in a while. The customer might not be ready. They could have had a bad experience. Perhaps something changed in their life and your product has lost relevancy.And defining the moment of transition to the “lapsed” side is debatable, too.Despite all nuances, email marketers should not ignore these customers. Messages targeted at lapsed purchasers experienced a click-through rate of 13% last year, accompanied by a 21% conversion rate. Naked & Famous Denim is one such company that employs lapsed-purchase email automation. The company's chief denim otaku, Bahzad Trinos, shares the strategy behind these emails, which are sent to customers who often go a year before buying again. Denim enthusiasts are encouraged to wear the high-end jeans day after day, without washing in between, until the fabric molds to their liking.   Though Trinos doesn't expect repeat purchases within a certain period of time, he sees value in engaging and maintaining an open line of communication. The three-part series produces a 16% conversion rate. The revenue-per-email (RPE) lift ranges from 580% to 793% over typical promotional emails. He talks through his approach, which includes gathering customer feedback and utilizing Omnisend's product recommender. Also joining the show are this season's podcast co-pilot, Lucas Walker, and an Omnisend customer success manager who discusses her process for steering clients through creating the lapsed purchase series. We dig into a number of questions about lapsed purchase email automations: How do you determine when a buyer becomes a lapsed purchaser?When is the right time to send a lapsed purchase message?What is the one element you should incorporate to prevent subscribers from tagging you as spam?How do you decide on the right content for a series, especially if you don't know the reason for a customer's inactivity?Why is it advantageous to ease in with a customer feedback slant?Is it better to create a multi-message series one email at a time, or all at once?About the GuestsBahzad Trinos, Chief Denim Otaku, Naked & Famous Denim Trinos is obsessed with fabric, its history, how it's made, and the way it ages. As the company's first employee, he has been instrumental in its evolution every step of the way. Trinos serves as general manager, develops the product collection, and leads the company's branding and marketing efforts.       Danielle Heck, Senior Customer Success Manager, OmnisendWith experience in digital and email marketing, Heck's key focus is on providing excellent customer service and proactive communication to her clients. She loves analyzing her customers' business strategies and progress to help them realize their marketing goals and gain the most out of Omnisend. Lucas Walker, Founder, Rolled Up Podcast NetworkWalker is a serial entrepreneur. He has started three successful businesses in the software, ecommerce and media spaces. Lucas' experience also includes marketing for an internationally-recognized sales trainer, where he launched the Make It Happen Mondays podcast, oversaw partners around the world, and reviewed over 10,000 ecommerce websites.

On our 29th show, we're joined by Alex Kalaf, VP of Marketing & Advertising Strategy at U.S. News & World Report. Hear what she's most proud of and how she's driving change in the industry. Learn more about U.S. News & World Report, an American media company that publishes news, opinion, consumer advice, rankings, and analysis, at https://www.usnews.com/.

Jon Johnson is a professional musician turned Senior Customer Success Manager at Splash. He also led customer success at Zinier and is a founding member of the BreakoutCS community. In this episode, Jon talks about his experience as a musician and the lessons it taught him that have allowed him to excel in Customer Success.

Today on the show we have Mike Sakaki VP of Customer Success & Support, and Tyler Ramsey, Senior Customer Success Manager at Mitek. In this episode, we talked about what Mitek is and what they do, why Mike and Tyler made the decision to shift their onboarding flow, and the steps they took to implement their new onboarding program in order to mitigate churn.We also discussed the single metric Mitek uses to measure the ROI CSM’s deliver to the business and how they decided on that specific metric, how their CSM reduces the time to value and Mike also explains why every CSM team should have their own data analyst. As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.

This week's top-5 trends: New York City subway now supports tap-to-pay at all stations; stay-at-home lifestyle drives online subscriptions market surge; fake NHS vaccine messages sent in banking fraud scam; scammers have taken $36 billion in fraudulent unemployment payments from American workers; and Sertifi launches new payment system on its platform, with Peter Laspas, Senior Customer Success Manager at Sertifi. #Kount5in5

In this episode, I am talking to Katie Sloop, a Senior Customer Success Manager at Intelex. Katie has a career journey of continuous successes and promotions within Intelex. Her professionalism is unmatched and on various occasions 2 different clients have asked when Katie will be made CEO of Intelex. She is regularly rocking clients' feedback and her CSAT responses are of highest record. She is great colleague and a leader - and she definitely knows how to make clients happy. We spoke about practical tips on being a great CSM: - practicing active listening - the art of taking notes - preparing for successful client engagements Connect with Katie on LinkedIn - https://www.linkedin.com/in/katharinesloop/

This week we're joined by Ben Walmsley, Commercial Director, Publishing at News UK. Hear what he's most proud of and how he's driving change in the publishing industry. Learn more about partnering with News UK, and find out how they help brands connect with audiences of The Times, The Sunday Times and The Sun, at https://www.newsukadvertising.co.uk/

Anya Dudek went from high school Writing Teacher to Senior Customer Success Manager by using her ability to backward plan to reach large goals within the classroom, large school district, and fortune 500 companies.  https://www.linkedin.com/in/anyadudek/   Learn more about Classroom to Boardroom at www.classroomtoboardroom.net

Welcome to Episode 26 of the ATL Career Journey. My guest is Jessica Cohen, Senior Customer Success Manager at Slack. I worked with Jessica at Macys and was always impressed with her analytical approach to solving complex problems. We shared a common passion for technology solutions and she has worked for some great companies to help customers work smarter. She also started off her path studying geology with a dream of working for NASA. As life offered up alternate opportunities, Jessica turned her focus to organizational behavior and customer experience. We talked about the valuable lessons of living overseas as well as recognizing those "change moments" that can take your career in unexpected directions. I hope you enjoy this podcast as much as I did! You can learn more about Jessica on LinkedIn or her company Slack.

Srajan Bhagat is a Senior Customer Success Manager at InfluxData. Srajan and Aniket discuss nontraditional experiences with school, how his interests in sustainability, policy, classical music, and yoga have uniquely aligned, and his passion for customer success.

Check out this enlightening episode with Ramzy. He walks us through wanting to be a civil engineer to becoming a teacher then a social entrepreneur and now a Senior Customer Success Manager in the edutech industry. We also discussed practicing religion in the workplace.

The Okta Identity Cloud provides secure identity management with Single Sign-On, Multi-factor Authentication, Lifecycle Management (Provisioning), and more. Shane and Eric chat with Patrick Timm, Senior Customer Success Manager at Okta to learn more about their products, services and success around cyber security and identity management for businesses and their customers.

  In this week's episode, Jen Jortner Cassidy, Senior Customer Success Manager at LinkedIN, shares her passion for lifelong learning and how listeners can reap the benefits of learning as an enduring aspect in their lives as well as related topics, including: The benefits of the process of learning in addition to the result of actually having a new skill in your toolbox How she defines “learning” - meaning how much exposure or practice in a new area is considered a new learning, from her perspective What she's learning about mindfulness How she thinks the continued need to learn remotely because of the COVID-19 pandemic will impact learning now and in the future Her views on in-person learning vs. virtual learning One fun thing listeners could learn to do today

Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. COVID-19 caught humanity off guard: immediate and mandatory lockdowns across nations in the entire world left a mostly unprepared workforce with no other choice than to adapt and try to make the most out of it. But even though COVID-19 has brought a lot of radical changes to every single industry, it has also opened slots for numerous opportunities for both employees and employers. In today’s episode, Senior Customer Success Manager at LinkedIn, Elise Meijer joins us to chat about COVID-19’s impact on Customer Success Management, with a focused perspective on her country of residence, France. Regardless of your location, she’ll share crucial tips to maintain a balanced and productive work life from home, and detailed arguments on the importance of clear and empathic communications with your team and your customers. Listen now to better embrace the sudden change in your work life, and to look at the pandemic from a different, and hopefully brighter perspective.  Jump straight into: (01:09) - A Customer Success advocate: on Elise’s background and quarantine life - “As a manager, I enjoy making sure that I explain everything in a way that is understandable, and being creative.” (05:27) - COVID-19’s impact in the CSM European field - “All of a sudden, all employees and employers found themselves in a situation of working from home, and depending on the industry, that is a huge change.”  (09:00) - Elise’s pro tips to ensure a productive and balanced work life at home - “It’s all about creating an environment where everyone feels happy and safe, and where your health and well-being are prioritized.” (14:22) - The COVID world: the previous “normal” is long gone - “COVID-19, in a way, has positively impacted the acceleration of flexible work arrangements.” (17:01) - Is this the era of Customer Success in France and Europe? - “There is a huge amount of opportunities available in the CS field, and that is across all the several industries.” Resources Connect with https://www.linkedin.com/in/elisemeijer/?originalSubdomain=fr (Elise) via LinkedIn Connect with https://www.linkedin.com/in/adamhjoseph/ (Adam Joseph) on LinkedIn https://www.gainsight.com/resource/the-state-of-the-customer-success-profession-2019/ ([Report] The State of the Customer Success Profession: Linkedin Data) Hosted by Adam Joseph, The Gamechanger Podcast is a show brought to you by Gainsight. For more information about all of our episodes, please visit https://www.gainsight.com/podcasts/ (https://www.gainsight.com/podcasts). This show is produced and edited by StudioPod. If you want more details on how to fully record and produce your podcast with our services, you can reach us at http://studiopodsf.co (http://studiopodsf.com), send us an email at info@studiopodsf.com or contact us through our social media channels as https://www.instagram.com/studiopodsf/ (@studiopodsf). StudioPod also offers an AirBnB Experience, where you can learn how to podcast; to learn more or to book one of our amazing courses, go to https://studiopodsf.com/courses (https://studiopodsf.com/courses).

Eric Grant is a Senior Customer Success Manager with LinkedIn Learning. He exemplifies a growth mindset. I enjoyed learning about his world travels and how he approaches his childlike wonder and curiosity. I'm fortunate enough to be his friend and his support means the world to me. Everyone needs an Eric Grant in their life to help you pursue your passions and dreams. Thanks for sharing your stories about living in South Korea, Mexico City, traveling all over Asia, Chicago, SF, LA, New Orleans, and NYC. Check out this episode if you are afraid of doing something, but you know that there is more to life than what you currently have right now. Connect with him on LinkedIn below.https://www.linkedin.com/in/ericgrant1/Please share with me your takeaways in the comments below.

Eric Grant is a Senior Customer Success Manager with LinkedIn Learning. He exemplifies a growth mindset. I enjoyed learning about his world travels and how he approaches his childlike wonder and curiosity. I'm fortunate enough to be his friend and his support means the world to me. Everyone needs an Eric Grant in their life to help you pursue your passions and dreams. Thanks for sharing your stories about living in South Korea, Mexico City, traveling all over Asia, Chicago, SF, LA, New Orleans, and NYC. Check out this episode if you are afraid of doing something, but you know that there is more to life than what you currently have right now. Connect with him on LinkedIn below. https://www.linkedin.com/in/ericgrant1/ Please share with me your takeaways in the comments below.

Jen Jortner Cassidy is the Senior Customer Success Manager, LinkedIn Learning. Jen joined The Collaborator to discuss how customer success teams can thrive and explore how enablement teams can support these teams.The following topics were discussed:1️⃣ What does a customer success manager do?2️⃣ How do you measure the success of customer success teams and individuals?

Philippe est Senior Customer Success Manager chez Aircall.  Il gère un portefeuille de clients à l'international, ce qui implique une grande flexibilité en terme de langue de travail, mais aussi de culture. Il retrace avec nous les principaux challenges de son métier : - être le moteur de la conduite du changement chez ses clients - gérer et respecter les différences d'un marché à un autre - aligner toutes les équipes Business pour partager les bonnes pratiques et infos importantes

Our guest for this episode is Adrian Poaca, Senior Customer Success Manager at UiPath. We had the chance to talk about some of the challenges of his role and how does it feel to work for UiPath.

Comenzamos la tercera temporada con un invitado especial, nuestro nuevo patrocinador, ¡memoQ! Nuestra CAT tool preferida se suma al proyecto y estamos felices. Para celebrar el comienzo de esta nueva etapa, invitamos a Sandra Paulini, Senior Customer Success Manager y Team Lead de América en memoQ. Sandra es argentina, pero vive en Montreal desde 1993. Es traductora pública egresada de la Universidad del Salvador, y trilingüe en inglés, español y francés. A lo largo de su carrera, además de haber adquirido experiencia en gestión de marketing, elaboración de presupuestos para productos de consumo y planificación de eventos, también se capacitó en medios de comunicación. Nos cuenta que es fanática de memoQ desde que empezó a usar la herramienta cuando se desempeñaba como PM en una empresa que vendía juguetes. Después trabajó para una agencia de traducción donde también se usaba memoQ, y así la vida la llevó a golpear la puerta de la empresa. Desde ese entonces, no se ha separado más de su CAT tool preferida. El primer puesto que ocupó en memoQ fue como ingeniera de soluciones para el equipo de ventas, y parte de sus funciones era mostrar la herramienta a potenciales clientes, por lo cual se convirtió en una especialista para resolver problemas y ayudar a los clientes a sacar el mejor provecho de la herramienta. Después de pasar por la parte técnica, también se desempeñó como gerente de desarrollo comercial, para luego desembarcar en su puesto actual, en donde combina su lado techie y sus habilidades blandas como punto de contacto principal de los clientes de empresas, acompañándolos ya sea con capacitación, resolución de problemas, adquisición de nuevas licencias, y todo lo necesario para mejorar su relación con la herramienta. Sandra destaca que lo más atractivo de memoQ es que es un programa hecho por traductores, para traductores, y que eso se nota. Cuando hablamos de clientes, Sandra dice que todavía hay quienes se resisten al uso de una herramienta informática por no entender del todo el valor que aporta. Su consejo siempre es que no teman introducir esta tecnología en el flujo de trabajo, que va a ayudarlos a mejorar la calidad de los textos, a manejar las bases terminológicas, y todos los beneficios que muchos traductores ya conocemos. Parte de su trabajo también es hacerles entender a los nuevos clientes que no están adquiriendo un traductor automático, que es una herramienta de ayuda que precisa intervención humana, para sorpresa de algunos que fantasean con que los humanos hemos dado paso a la inteligencia artificial. En esta nueva temporada, incorporamos una nueva pregunta para cerrar las entrevistas. Te invitamos a descubrirla en esta entrevista con Sandra Paulini.

SUMMARY SHORT VERSIONWith 11-years of experience in the post-sales world, Juan Rivera shares his insight into the world of the customer support managers (CSM). He shares his passion for sales, tips, and strategies for building customer relationships and encouraging CSM’s to sell after the sale. Juan Rivera is the Senior Customer Success Manager at Telesign.QUOTESAs a CSM, you also want to start adopting this idea that it's not enough to understand the product, you also have to understand their business logic – Juan RiveraSell or be sold – Juan RiveraThere's no stigma behind selling somebody or reaching out to somebody to see if there's generated interest in your business – Juan RiveraImpact equals revenue – Jake LynnKEY POINTSBeing a student of salesCollaborative relationships, diverse thinking, and productivity in sales. Selling after the sale, removing the stigma, and empowering the customerBuilding consumer success and expanding beyond you comfort zone as a salespersonBonding and building rapport with the customerHow to clear out the head trash (mental roadblocks)Empowering a customer success manager in a perfect worldMost common challenges and head trash customer success managers experience Evolving a relationship and taking action to move that relationship to the next level Being genuine when selling, helping before sellingFind where you can make an impactChecks and balances between departments RELEVANT LINKSAll Things TelesalesWebsite: https://allthingstelesales.comLinkedIn: http://www.linkedin.com/company/64255888/ Facebook: http://www.linkedin.com/allthingstelesales/YouTube: http://www.youtube.com/channel/UCRQ98JUE1Mm3K9ez2DOxVhw/ Follow Jake LynnLinkedIn: https://www.linkedin.com/in/jakelynndotcom/ Follow Juan RiveraLinkedIn: https://www.linkedin.com/in/juan-rivera-6b742b6a/ Support the show (http://www.allthingstelesales.com)

In this special edition episode of the Atomi Brainwaves podcast, we're joined by Atomi's resident online learning expert Su Temlett and special guest Adam Ware, a Senior Customer Success Manager from Instructure. Instructure is the team behind Canvas, one of the world's most popular K-12 learning management systems. Together Su and Adam help us unpack the incredibly dynamic situation the education community is facing in light of the coronavirus pandemic. We discuss the challenges of a rapid transition to online learning as well as tips from their experience on how to make it as smooth as possible.

Hello! Welcome to the sixth episode #TRYEVERYTHING! In this episode we talk to a dear friend of mine, Cliff Neo, a Senior Customer Success Manager at LinkedIn who also happens to be deeply passionate about Chinese astrology and metaphysics, a.k.a 八字. He will share more about the how the craft has been misinterpreted in mainstream media, what values and principles we can apply from it, and also his winding life and career that has spanned from a background in engineering to starting a fashion business, and even a wild stint abroad in Hong Kong! Highlights of the episode include: ·       Cliff shares about his background in engineering, and how he was initially lost with regards to his career before ending up in the recruitment industry [1:05] ·       Cliff talks about his growing disconnect with recruitment and sales, and how an astrology consult led him to a different role in Hong Kong [3:00] ·       How working abroad allowed Cliff the freedom to develop a new identity [6:34] ·       What the other side of freedom looks like, and how it took a toll on Cliff’s health and career [7:51] ·       Why being in control of your time and energy matters [9:44] ·       Cliff describes his experience with setting up a men’s fashion accessory business, and what he learned about the stark difference between business school theory and actual practice [11:59] ·       Why it is important to adopt an entrepreneurial-focused mindset towards yourself and your family [13:39] ·       Cliff shares about his current role in LinkedIn, and it opened his perspective on talent acquisition [17:26] ·       How family matters led Cliff back to Singapore despite having the opportunity to further his career in Shanghai [18:40] ·       What Chinese metaphysics and astrology is, and how it is misinterpreted in the mainstream media [20:07] ·       The importance of understanding your priorities, and building your vision of success [26:11] ·       How Chinese metaphysics and astrology has personally helped Cliff and developed his passion in it [29:49] ·       What Cliff would have done differently if he was given the chance [32:13] ·       Cliff shares more about his daily routine, and his current pursuits within the Chinese astrology field [34:05] This episode’s guest: Cliff Neo is a Senior Customer Success Manager at LinkedIn and an aspiring practitioner of Chinese Astrology and Metaphysics. Although Cliff holds a diploma in engineering, he never continued down that path and instead pursued other ventures including stints within the recruitment industry, entrepreneurial ventures, and an overseas role in Hong Kong. He would eventually return to Singapore to work with LinkedIn, and is currently also pursuing his interest and passion with Chinese Metaphysics and Astrology (八字). Connect with us! Host: Lauren Ong Website: https://tfr.coach/tryeverythingpodcast/ Facebook: https://www.facebook.com/tfr.tryeverything/ Instagram: https://www.instagram.com/tryeverything.podcast/ Linkedin: https://www.linkedin.com/in/ohylauren/ Guest: Cliff Neo Facebook: https://www.facebook.com/spiffmeister Linkedin: https://www.linkedin.com/in/cliffneocl/ If you would like to share your story on this show do reach out and send an e-mail to hello@tfr.coach

Jared and Dani are joined by Liz Arias, a Senior Customer Success Manager for Adobe Education.  During the episode we discuss Adobe's statewide partnership with Utah schools to bring Creative Cloud to teachers and students.  

LinkedIn groups: What are they? How can they be beneficial for your business? How can you use them to grow your client list? We’re answering all of these questions in todays episode!    This week’s episode of Good Girls Get Rich is brought to you by Uplevel Media CEO and LinkedIn expert, Karen Yankovich. In this episode, Karen has Rebecca Vertucci back on the podcast for another in-depth LinkedIn training and info session all about LinkedIn groups.   We are joined by Rebecca Vertucci, a Senior Customer Success Manager at LinkedIn where she has trained recruiters and hiring personnel on how to find and hire top talent and build their employer brands. Rebecca is also the founder of The Vertucci Group, which provides coaching, workshops and online programs for career transitioners, entrepreneurs and business leaders. Rebecca is frequently called on to speak at conferences, universities and corporations to bring her unique perspective and expertise to audiences around the globe. #GoodGirlsGetRich We want to hear your thoughts on this episode! Leave us a message on Speakpipe or email us at info@karenyankovich.com.   About the Episode: Read the blog and show notes for this episode at karenyankovich.com/091 Read the transcript for this episode at karenyankovich.com/091transcript Huge thank you to Rebecca Vertucci for all the INCREDIBLE knowledge bombs that were dropped in this episode! Feel free to contact her for her services at thevertuccigroup.com   Episode Spotlights:   Where to find everything for this week’s episode: karenyankovich.com/091 Intro to today’s episode (1:42) Start of the episode with Rebecca Vertucci (2:42) Where things are going with LinkedIn groups (5:48) Inside information on what will be changing with LinkedIn groups in 2020 (8:08) The difference between your LinkedIn profile, LinkedIn company page and LinkedIn groups (9:08) How to utilize your content in LinkedIn groups (11:40) Features that have left LinkedIn to avoid spamming your network (14:12) Different kinds of LinkedIn Groups and the differences between them all (19:32) Are groups a part of your profile? (27:14) How to use groups to get the message out and grow your network (30:50) Ways to utilize center of influencer marketing on LinkedIn groups (34:24) The importance of local groups even if geography isn’t important to you (37:46) Are you ready to start a LinkedIn group? Should you even start a LinkedIn group? (40:38) The first step in starting and promoting a LinkedIn group (43:51) Navigating LinkedIn group tools vs Facebook groups (47:22) Final tips on starting your own LinkedIn group (55:42) Where to find Rebecca (1:00:22) Episode recap and brand new free resource introduction (1:02:37)   Resources Mentioned In This Episode: Join the waitlist for Karen’s brand new, free challenge at linkedinprofilechallenge.com Rebecca Vertucci’s first episode on the Good Girls Get Rich Podcast How to avoid spamming your LinkedIn network Where to find Rebecca LinkedIn Website Youtube Join Karen’s LinkedIn group at karenyankovich.com/linkedingroup Events Karen will be attending and speaking at: karenyankovich.com/events Karen’s expert LinkedIn services: karenyankovich.com/linkedin-services  Join my free Facebook Group to share how you use LinkedIn and get support tips Follow me on Instagram for more content Help Us Spread The Word! It would be awesome if you shared the Good Girls Get Rich Podcast with your fellow entrepreneurs on twitter. Click here to tweet some love!   If this episode has taught you just one thing, I would love if you could head on over to Apple Podcasts and SUBSCRIBE TO THE SHOW! And if you’re moved to, kindly leave us a rating and review. Maybe you’ll get a shout out on the show!   Ways to Subscribe to Good Girls Get Rich: Click here to subscribe via Apple Podcasts Click here to subscribe via PlayerFM You can also subscribe via Stitcher Good Girls Get Rich is also on Spotify Take a listen on Podcast Addict  

Importancia de la Atención al Cliente con Diana Zalaquett   Hoy entrevistamos a Diana Zalaquett de HubSpot y hablamos sobre el nuevo concepto a tomar en cuenta por todas las empresas en atención al cliente.    Pero antes invitarles al Curso de Podcasting,  en la clase #3 Oyente ideal, segmentar envié y hablarle a ese oyente ideal.   Aprovecha el 50% por lanzamiento, es decir puedes acceder a la academia online con una membresía por $5 mensuales todos los cursos online, sin ataduras, sales cuando quieres. Diana es Senior Customer Success Manager para América Latina de HubSpot una suite para empresas que ofrece de marketing, ventas y atención al cliente.  A Diana entre otras cosas le preguntamos sobre: Qué es servicio al cliente Hasta dónde llega el servicio al cliente? Se necesitan de grandes recursos para conseguirlo Cuáles son las buenas prácticas? Beneficios de manejar un buen servicio al cliente Cómo dar un buen servicio al cliente? Acá los puntos mas importantes de la entrevista. Estes contenido esta habilitado sólo para suscriptores, puedes ingresar o registrarte.   A Diana la podemos encontrar: Linkedin de Diana En otro episodio del podcast hablamos también para emplear la información sobre Qué es HubSpot? Hasta aquí el programa de hoy, espero haya sido de su agrado y de provecho. Importante cambiar el paradigma y tomar estos nuevos conceptos más amplios tomando al cliente como el centro de la empresa. Háganme llegar sus comentarios,  sugerencias y feedback constructivo es bien recibido  a través del formulario de contactar.   Para apoyo o consultas puntuales de marketing Online para sus negocios o a su vez las consultorías completas para implementar su estrategia de negocios y marketing digital personalizada, estoy a las órdenes!.   Gracias por suscribirse a los cursos online y como gracias por estar al otro lado,   porque sin ustedes esto no existiría, gracias por seguir escuchando el podcast en las diferentes plataformas,  por sus valoraciones de 5 estrellas en iTunes,  sus me gusta y comentarios en ivoox,  por el corazoncito verde en Spotify, en youtube.   Nos escuchamos y nos vemos mañana en otro episodio del podcast en un segmento de marketing y ventas.   Un abrazo, Katya Amán.

Elise Meijer is a Senior Customer Success Manager at LinkedIn. Based in Paris, Elise is a seasoned Customer Success Professional with over 12 years of experience in client focused roles, mainly in the SaaS industry. Elise joined LinkedIn in 2012 when they launched their regional office in France and customer success was still in its early days. She has since then helped building out customer success within LinkedIn France, partnering with key business departments including sales and marketing, and supporting the growth in the region. As a Senior Customer Success Manager she spends her time driving product adoption, expansion and account retention for LinkedIn’s most strategic enterprise segment in France (including major CAC 40 companies). Passionate about data and insights, Elise has a strong appetite for coaching, growing and nurturing team and talent, and driving group excellence. With a ‘people and customer first approach’ she has an unending drive to improve the customer experience and create customer advocacy and enjoys using her sense of curiosity and creativity to bring ideas to life and focus on strategic thinking and operational excellence. As a working mother of three Elise has discovered a whole new concept of time management and how to use time and resources efficiently to get things done quickly!

This week’s episode of Good Girls Get Rich Podcast is jam-packed of information about LinkedIn.   We are joined by Rebecca Vertucci, a Senior Customer Success Manager at LinkedIn where she has trained recruiters and hiring personnel on how to find and hire top talent and build their employer brands. Rebecca is also the founder of The Vertucci Group, which provides coaching, workshops and online programs for career transitioners, entrepreneurs and business leaders. Rebecca is frequently called on to speak at conferences, universities and corporations to bring her unique perspective and expertise to audiences around the globe.   In this episode, Karen and Rebecca talk about LinkedIn in a very passionate way. Listen and learn LinkedIn hacks from two angles – entrepreneur and LinkedIn employee perspective. This is gonna be a long one but we promise you a bunch of tips and strategies on leveraging LinkedIn for your business. So, buckle up and enjoy!   #GoodGirlsGetRich We want to hear your thoughts on this episode! Leave us a message on Speakpipe or email us at info@karenyankovich.com. Episode Spotlights: Rebecca’s journey as an entrepreneur and as a LinkedIn employee (4:45) Does employer branding differ from company branding? (8:25) The LinkedIn company page is your LinkedIn website and content hub. (12:51) Getting more people to see your content on LinkedIn (14:28) LinkedIn is a quality game, not a quantity game. (18:15) Tips and strategies to get more eyes on your business page (20:40) Advantage of using LinkedIn Native Video than just posting a YouTube link: You get “real” views. (23:55) What kind of content should you be posting on your LinkedIn Company page and how often? (28:45) LinkedIn Hack: Pay attention to what’s trending. (30:49) Best practices for setting up a LinkedIn Company Page (32:48) What is a Spotlight Page and when should you use it? (36:38) Optimizing Linkedln page for SEO in Google (40:15) LinkedIn is the biggest aggregator of content. (41:45) Tips for managing your LinkedIn company page (44:18) For a small organization perspective, how should you leverage your LinkedIn Company page? (47:03) A company that invests in their employee’s personal brands just builds a stronger company. (53:43)   Resources Mentioned In This Episode: Check out Rebecca’s website to learn more about her and her services. LinkedIn for Business: Why all entrepreneurs MUST be on LinkedIn – In this episode, Rebecca covers 3 key reasons why to consider LinkedIn as part of your business strategy. Top 4 Ways All Entrepreneurs Should be Using LinkedIn – Rebecca’s freebie video + pdf training to help entrepreneurs know exactly what activities to focus on when growing their business on LinkedIn Connect with Rebecca: LinkedIn Facebook Twitter YouTube com – $1 per minute to transcribe your recording   Help Us Spread The Word! It would be awesome if you shared the Good Girls Get Rich Podcast with your fellow entrepreneurs on twitter. Click here to tweet some love! If this episode has taught you just one thing, I would love if you could head on over to Apple Podcasts and SUBSCRIBE TO THE SHOW! And if you’re moved to, kindly leave us a rating and review. Maybe you’ll get a shout out on the show! Ways to Subscribe to Good Girls Get Rich: Click here to subscribe viaApple Podcasts Listen in via Google Podcasts Click here to subscribe viaPlayerFM You can also subscribe viaStitcher Good Girls Get Rich is also onSpotify Take a listen onPodcast Addict    

Conversamos con Diana Zalaquett, Senior Customer Success Manager and Channel Account Consultant de HubSpot, acerca del gran valor que ha cobrado establecer una estrategia de inbound marketing. Vivimos en un mundo sobresaturado de información, por lo que es fundamental que los negocios se transformen siendo más humanos, empáticos y colaborativos. Las marcas no deben ser intrusivas: necesitan conectar con las personas generando contenido de valor.

Laura Conrardy is the Manager of Customer Success & Scaled Programmes at Box. Based in London, Laura has over 10 years of experience in client facing roles in EMEA from Account Management to pre-sales (including Channel Enablement to Customer Success). Laura is passionate about technology and the way it can transform lives. Over her last 4.5 years at Box, Laura has held Senior Customer Success Manager roles, acting as a strategic partner with some of Box's largest enterprise customers in Europe and managing a portfolio of over $10M. Today, she has a leadership role for the Commercial and Scaled Team and leads a multilingual team looking for scalable ways to drive more value and deeper adoption for a much larger customer base.

The primary goal with this podcast discussion (which also available in webcast form) is to highlight the value of a SOAR (security orchestration automation and response) platform/model in order to help companies figure out how best to operationalize it as part of their security management programs. The key point here is “operationalize” … who should be involved, what do they need in place in order to succeed (tech/process/people, both within and outside of the platform), and what can they expect from an operational benefit perspective. EXPERT PANELISTS Tim Condello, Senior Customer Success Manager, Siemplify Heather Hixon, Senior Solutions Architect, DFLabs Lior Kolnik, Head of Security Research, Demisto Ken Westin, Staff Security Strategist, Splunk (Phantom) Fred Wilmot, VP, Security Engineering, Devo MODERATOR Sean Martin, CISSP, Founder and Editor-in-Chief, ITSPmagazine We expect each of the expert panelists to work together as a group toward this goal of helping companies succeed with SOAR. Watch or Listen to This Episode To Learn: What is SOAR: components, inputs, outputs, actions, benefits How does it work: we’ll attempt to paint a visual picture of the operational architecture of the platform within an environment Roles and responsibilities: Who would use the platform / who are the other stakeholders beyond the “users" What are some common use cases: what can be orchestrated / automated combined with a view into what playbooks are as well Dependencies and/or pre-requisites: what’s required to make it work Lessons learned: we’ll discuss some real-world cases (anonymously) where organizations have succeeded in implementing and extracting value from a SOAR platform To watch the webcast version of this episode, visit https://www.itspmagazine.com/itsp-tv/experts-corner-webcast-what-does-it-take-to-operationalize-a-soar

Peter Sweeney, Senior Customer Success Manager from LinkedIn, discusses the whats and hows of LinkedIn for successful personal branding.

Today we’re going to be tackling an issue that I have to admit I still struggle with—even after we’ve covered it on this show. Specifically, we’re going to be talking about how to use LinkedIn as an entrepreneur. This social media platform is a powerful tool that is totally underutilized among entrepreneurs, so today I’ve brought Rebecca Vertucci to speak on the topic and give you a step-by-step guide on how to optimize your profile to speak to your ideal clients. Rebecca is the founder of The Vertucci Group, and a proven expert on recruiting, hiring, social media marketing, and all things LinkedIn. As a Senior Customer Success Manager at LinkedIn, Rebecca consults with recruitment teams for global companies on how to use the platform and trains them on the development of their hiring, marketing, social media, and employer brand strategy needs. In this episode, she shares her extensive knowledge and unique perspective on how to make the most of your LinkedIn profile. Listen in to hear how to set up a strong profile page, common mistakes to avoid, and advice for building your network in order to help you build your business. You can find show notes and more information by clicking here: http://bit.ly/2xwjFP2 

Scott Deckers, Senior Customer Success Manager at Fiix Software, joins the Asset Reliability @ Work podcast to talk about the benefits of cloud-based CMMS management. Scott highlights some of the functionalities of their mobile app, the value organizations obtain from collecting real-time data and the security measures behind the software. Discussion highlights include: Understanding the benefits associated with cloud-based maintenance management Explaining the features and functionality of their mobile app technology Identifying critical success factors in transitioning to a cloud-based CMMS platform Discussing the security behind the software Additional Resources: Fiix Software website Scott Deckers on LinkedIn

CLOSE.IO WOMEN IN SALES INTERVIEW SERIES http://blog.close.io/topic/women-in-sales Host: Rebecca Luo, account executive at Close.io @rebeccatluo Liz Stephany is our very own Senior Customer Success Manager at Close.io. (liz@close.io). She has worked in sales at Oracle and as a sales and account management team lead at Thomson Reuters. She received her JD at the Cecil C. School of Law at the University of Memphis. We talk about overcoming doubt and disappointment when your career and life doesn’t go according to plan. Liz shares her take on being resilient and calm as someone in her role, which involves having difficult conversations with customers about their concerns and criticism. Liz tells us about how she’s evolved from a self-proclaimed “yes” person at the start of her career to a highly adaptable, proactive, and respected leader at Close.io. She believes in treating your career like dressing for the job you want to have -- if you do the job you have now as well the job you want to have, you will get it!

To our friends in PR and marketing agencies: When something goes haywire, don't you wish you could escape and hide behind the plant? Lauren Peresada, Senior Customer Success Manager at Hubspot, knows the feeling. This week, Lauren shares stories from her time as an account manager, what she sees as the differences between small business and enterprise clients, her blueprint for managing client crises, and why asking the obvious questions has saved her on many occasions. And, in light of the news that Gigaom will be shutting down, we brought in March's Doug Flora to provide some additional prospective and provide his view of the current state of the tech journalism landscape. Follow Lauren on Twitter: @LaurenPeresada Follow Doug on Twitter: @DSFlora Follow March Communications on Twitter: @marchpr Follow Manny and Jim on Twitter: @zmveiga and @JW_Young Visit the PR Nonsense blog: MarchPR.com/blog The show's music is provided by Job Creators. Check them out at JobCreatorsBand.com!

In this episode, Gemma Murdoch, Head of Customer Success at Intelli HR joins Leigh Mitchell, to speak about the importance of communication, navigating challenging working situations and the role of analytics in your diversity and inclusion strategy. Based in Sydney, Australia, Gemma works for IntelliHR as Senior Customer Success Manager.  intelliHR is a people management platform helping HR, leaders, and managers enhance, culture, performance, engagement, and retention. To learn more about how you can capture, visualize and utilize powerful gender and employee insights to drive diversity in your organization, get in touch today.Support this podcast at — https://redcircle.com/time-to-thrive-finding-success-and-purpose-in-your-business/donations