Podcasts about business staying human

The future of work isn't just about where we work, but how and why. Rei talks with Rishad Tobaccowala, a visionary in creative business strategy, to dissect the evolving landscape of work amid societal and technological upheavals. As the pandemic and AI innovations reshape global work dynamics, Rishad shares his unique insights on how both companies and leaders can adapt to these changes effectively. Throughout the discussion, Rishad highlights five critical shifts reshaping the workplace: societal, technological, market, office, and mindset shifts. With clear, actionable strategies, Rishad delves into the implications of these shifts.Tobaccowala was named by BusinessWeek as one of the top business leaders for his pioneering innovation and TIME magazine dubbed him one of five “Marketing Innovators. Rishad is the author of “Restoring the Soul of Business: Staying Human in The Age of Data” which helps people think, feel, and see differently about how to grow their companies, their teams and themselves to remain relevant in transformational time and the upcoming “Re-Thinking Work” to be published globally by HarperCollins in February 2025 which helps people thrive amidst the seismic changes that will occur at work due a combination of changing demographics, new mindsets, the rise of distributed work, and the spread of AI. Rishad Tobaccowala remains a Senior Advisor to the Publicis Groupe where he has spent his entire 37 career, most recently serving as the Chief Growth Officer and Chief Strategist of the 106,000 person firm.Timestamps:0:03 Exploring Seismic Changes in Work with Rishad Tobaccowala4:04 The Future of Work: Societal Shifts and Technological Advances8:04 Reinventing Work: The Rise of Small Companies and AI12:24 The Rise of Fractionalized Employees in the Modern Workforce13:54 The Rise of New Leadership and Workplace Dynamics23:19 Five Shifts and Four Actions for Modern Business Success24:36 Four TakeawaysEpisode References:Rishad Tobaccowala | WebsiteRishad Tobaccowala | SubstackRishad Tobaccowala | LinkedInRei Inamoto | InstagramRei Inamoto | XI&CO | Corporate SiteSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Rishad is the author of Restoring the Soul of Business: Staying Human in the Age of Data and “Rethinking Work” both published by HarperCollins. He was the Global Strategist and Chief Growth Officer of the 100,000+ person marketing and business transformation Publicis Groupe and has been named by BusinessWeek as one of the top business leaders for his pioneering innovation and TIME magazine dubbed him one of five “Marketing Innovators.” Rishad is one of only 300 people selected to the Advertising Hall of Fame in 75 years.Rishad joins the Liftoff podcast and shares with us his thoughts on super founders, smarter leadership, and the future of work.Follow Rishad:- LinkedIn: https://www.linkedin.com/in/rishadtobaccowala- https://rishadtobaccowala.com/Follow the Liftoff with Keith:- Spotify: https://open.spotify.com/show/3cFpLXfYvcUsxvsT9MwyAD- Apple Podcasts: https://podcasts.apple.com/us/podcast/liftoff-with-keith-newman/id1560219589- Substack: https://keithnewman.substack.com/- LinkedIn: https://www.linkedin.com/company/liftoffwithkeith/- Newman Media Studios: https://newmanmediastudios.com/

Join @thebuzzknight for this episode with Rishad Tobaccowala, author, speaker, teacher and advisor, with four decades of experience specializing in helping people, organizations and teams re-invent themselves and remain relevant in changing times. Rishad is the author of the best-selling book, "Restoring the Soul of Business: Staying Human in the Age of Data" and is the author of the brand-new book "Re-Thinking Work". He also hosts the podcast called "What's Next?", where he speaks with a range of leaders across business, technology, academia, and the arts on how to make sense of the cultural, social, and business changes transforming us all. For questions or comments write buzz@buzzknightmedia.com. Like this podcast? Share with your friends and check out our companion podcast called Music Saved Me hosted by Lynn Hoffman. here Support the show: https://takinawalk.com/See omnystudio.com/listener for privacy information.

Join @thebuzzknight for this episode with Rishad Tobaccowala, author, speaker, teacher and advisor, with four decades of experience specializing in helping people, organizations and teams re-invent themselves and remain relevant in changing times. Rishad is the author of the best-selling book, "Restoring the Soul of Business: Staying Human in the Age of Data" and is the author of the brand-new book "Re-Thinking Work". He also hosts the podcast called "What's Next?", where he speaks with a range of leaders across business, technology, academia, and the arts on how to make sense of the cultural, social, and business changes transforming us all. For questions or comments write buzz@buzzknightmedia.com. Like this podcast? Share with your friends and check out our companion podcast called Music Saved Me hosted by Lynn Hoffman. here See omnystudio.com/listener for privacy information.

In this episode, Rishad Tobaccowala, former Chief Growth Officer at Publicis Groupe, and current author, speaker, advisor, and host of the What Next? podcast, offers an incisive look into the evolving nexus of technology and human capital shaping the future of work. Rishad discusses the critical importance of rethinking workplace design and integrating new technologies into workflows to drive growth. He also provides actionable strategies to leverage advancements in AI and enhance employee engagement to ensure companies remain competitive in the face of tomorrow's challenges. This episode is a must-listen for leaders seeking to scale their companies effectively while navigating the dynamic shifts in work environments and trends.Key Topics:The Major Shifts in Work Motivators: Rishad explains how we went from looking for money, fame, and power out of our jobs, to desiring purpose, values, and connections and then eventually freedom, story, and growth. Trends Shaping the Future of Work: Rishad explores the trends that leaders must keep top of mind to ensure their companies are prepared for a rapidly evolving future. These include changing demographics, power shifts, mind shifts, and technological shifts.Cultivating a Culture of Change and Innovation: According to Rishad, the strategic importance of fostering an environment conducive to change and innovation cannot be overstated. For investors and entrepreneurs, embedding this type of culture within their startups or established enterprises is key to navigating future uncertainties. Leveraging AI as a Catalyst for Comprehensive Engagement: AI's role transcends operational efficiencies, emerging as a crucial catalyst for enriching employee engagement. Rishad advocates for greater integration of AI to foster an environment of heightened productivity and employee satisfaction.Adaptive Leadership for Resilient Workplaces: Throughout the conversation, Rishad encourages leaders to remain agile and forward-looking amidst rapid changes in work environments. By thinking critically about workplace design, employee engagement, and technological integration, leaders can forge paths that not only adapt to but anticipate future trends.Resources:What Next with Rishad TobaccowalaRestoring the Soul of Business: Staying Human in the Age of DataRishad's substackThis content is for informational purposes only, should not be taken as legal, business, tax or investment advice, or be used to evaluate any investment or security, and is not directed at any investor or potential investor in any investment vehicle sponsored by S2G Investments, LLC or its affiliates (“S2G Ventures”). Investing involves risk, including the risk of loss. The opinions expressed do not necessarily represent the views of S2G Ventures. Specific companies are mentioned herein solely for educational purposes and should not be construed as an endorsement of any particular company or investment. Please note that S2G Ventures may maintain investments in the companies mentioned herein. For more important information, please see www.s2gventures.com/disclosures

2022 PEO Leadership Conference Keynote. Over the past decade, globalization, demographic shifts, and technology have changed the very landscape in which businesses are operating. The speed of change continues to accelerate with the third connected-age technologies of AI, Voice, 5G, and cloud computing. To further add to the uncertainty of the future, the economy is highly volatile and the world is facing geopolitical strains not seen in a lifetime. Rishad will distill this uncertainty and confusion into the key drivers leaders should focus on to prepare them and their companies for the Great Re-Invention. He will reveal how new scale is replacing old scale, why data is key but like electricity, not really a differentiator, how the rules of brand building require an understanding of “God-like” power, and how to separate the signal from the noise. Rishad Tobaccowala is a Senior Advisor to the Publicis Groupe where he has spent his entire 38 year career, most recently serving as the Groupe's Chief Growth Officer and Chief Strategist. Tobaccowala was named by BusinessWeek as one of the top business leaders for his pioneering innovation and TIME magazine dubbed him “1 of 5 Marketing Innovators”. He is in  the Ad Age Interactive Hall of Fame and received a lifetime achievement silver medal from the Chicago Ad Federation.Rishad is also the author of “Restoring the Soul of Business: Staying Human in The Age of Data” which helps people think, feel and see differently about how to grow their companies, their teams and themselves to remain relevant in transformational times. Rishad is also the Chairman of The Tobaccowala Foundation which helps 10,000 people in India gain better healthcare and education. Rishad has a BS in Mathematics from the University of Bombay and an MBA from the Booth School of Business at the University of Chicago.PEO Leadership is one of the leading peer to peer leadership advisory for C-Level Executives. It provides its business community the ability to leverage its collective knowledge, experience and network; to challenge and be challenged in a high disclosure, objective and trusted environment through a combination of Peer Advisory Boards, One-on-One Coaching, and Thought Leadership Executive Networking Events - all for the purpose of enhancing the personal and professional lives of its members.

  If you're looking for ideas for how to live a better life, and expand your career prospects, you must listen to our conversation with the brilliant marketing thinker and futurist, Rishad Tobaccowala. Rishad shares his secrets for career success and the six skills every business person must possess (Hint: It's a twist on the 3 C's), as well as the dangers of your own echo chamber, and how to give and receive feedback in an age of diversity. Bonus: Listen in to find out what TV series Rishad claims is the “best ever.” At the end of the 30 minutes, you'll be eager to sign up for his weekly Substack newsletter, “The Future Does Not Fit In the Containers of the Past.” About our Guest: Rishad Tobaccowala is an author, speaker, teacher, and advisor with four decades of experience specializing in helping people, organizations and teams re-invent themselves to remain relevant in changing times. He specializes in unleashing talent and turbo-charging productivity by delivering perspectives, points of view, provocations and plans of action but no PowerPoints! Rishad's best-selling book “Restoring the Soul of Business: Staying Human in the Age of Data” was published globally by HarperCollins and focusses on helping people think, feel, and see differently about how to grow their companies, their teams and themselves in transformative times. The Economist Magazine called it perhaps the best recent book on stakeholder capitalism and Strategy Magazine named it among the five best business books and the marketing book of the year. Rishad's weekly thought-letter, “The Future Does Not Fit in the Containers of the Past” is read by over 30,000 leaders every week across industries and around the world. Rishad is currently working on his next book to be published globally by McGraw-Hill in 2024 tentatively titled “Re-Thinking Work” which will help leaders and companies adapt to the coming new world of work which is far more than the challenges of remote but will include demographic changes, AI and much more. Rishad is also the host of “What Next?” a podcast where he speaks with a range of leaders across business, technology, academia, and the arts on how to make sense of the cultural, social, and business changes transforming us all. WVU Marketing Communications Today: Marketing Legends is presented by the West Virginia University Reed College of Media, which offers renowned online master's degree programs in Marketing Communications.  

Rishad Tobaccowala is a business strategist, thought leader, and the author of Restoring the Soul of Business: Staying Human in the Age of Data, published by Harper Collins. Rishad is working on his second book, “ Re-Thinking Work” which McGraw-Hill will publish in 2024. Additional writings can be found in the “The Future Does Not Fit in the Containers of the Past”, read by 25,000 leaders worldwide every week. Rishad most recently was the Global Strategist and Chief Growth Officer of the 100,000-person marketing and business transformation Publicis Groupe and has been named by BusinessWeek as one of the top business leaders for his pioneering innovation and TIME magazine dubbed him one of five “Marketing Innovators.”In this episode, we discuss:  How his degree in Advanced Mathematics led to a career in Business TransformationWhere he gets inspirationHow to leverage practical tools and techniques to stay relevantHow to tell Truth to Power in your organizationHow aspiring authors can rethink the math and model of content monetization How to become a thoughtful content creator The difference between jobs and workHow not to outsource your futureDelivered with clarity and humor, it's an honor to present Rishad Tobaccowala on The Career Refresh. Connect with Rishad TobaccowalaGet the book HERESubscribe to Rishad's free Substack HERERead Rishad's most popular pieces curated and categorized HEREWebsite HEREFollow him on LinkedIn Support the show Jill Griffin is on a mission to improve life in the workplace by helping leaders increase their well-being, intentionality and impact. Jill's executive coaching, strategy, and innovation have generated multi-millions in revenue for the world's largest agencies, start-ups, and well-known brands. She works with individuals, teams, and organizations to create cultures allowing leaders to increase performance and impact while maintaining well-being. Visit JillGriffinCoaching.com for more details on: 1:1 Career Strategy and Executive Coaching CEO Advising and Consulting Gallup CliftonStrengths Corporate Workshops to build a strengths-based culture Team Dynamics training to increase retention, communication, goal setting, and effective decision-making Grab an individual Strengths & Strategy Session with Jill Griffin HERE Get on Jill's email list to get career insights and tips Follow @jillGriffinOffical on Instagram for daily inspiration Connect with and follow Jill on LinkedIn

We spend a lot of time upgrading our physical operating systems by exercising and watching what we eat but do we spend enough time exercising our minds and feeding the right sides of our brains to unleash innovation so we can truly grow, adapt, and remain relevant in a world of change? Rishad will share key learnings, including why there are much better ways to generate new thinking and ideas than offsites and why it is key to build a case for the exact opposite of what you believe. A plethora of tools, exercises, and resources will be shared and discussed.Rishad Tobaccowala is a Senior Advisor to the Publicis Groupe where he has spent his entire 38 year career, most recently serving as the Chief Growth Officer and Chief Strategist of the Groupe. Tobaccowala was named by BusinessWeek as one of the top business leaders for his pioneering innovation and TIME magazine dubbed him “1 of 5 Marketing Innovators”. He is in  the Ad Age Interactive Hall of Fame and has received a lifetime achievement silver medal award from the Chicago Ad Federation.Rishad is also the author of “Restoring the Soul of Business: Staying Human in The Age of Data” which helps people think, feel and see differently about how to grow their companies, their teams and themselves to remain relevant in transformational times. Rishad is also the Chairman of The Tobaccowala Foundation which helps 10,000 people in India gain better healthcare and education. Rishad has a BS in Mathematics from the University of Bombay and an MBA from the Booth School of Business at the University of Chicago.PEO Leadership is one of the leading peer to peer leadership advisory for C-Level Executives. It provides its business community the ability to leverage its collective knowledge, experience and network; to challenge and be challenged in a high disclosure, objective and trusted environment through a combination of Peer Advisory Boards, One-on-One Coaching, and Thought Leadership Executive Networking Events - all for the purpose of enhancing the personal and professional lives of its members.

On today's episode of FRESH Takes On The Future Of Work, host Jess Podgajny is joined by Rishad Tobaccowala, an author, speaker, teacher, and advisor with four decades of experience in helping people and organizations reinvent themselves to retain relevance in changing times. Together, Jess and Rishad discuss how reimagining flexibility and freedom in the workplace can improve the future of work. As a business advisor and the author of a bestselling book on organizational transformation, Rishad is all about implementing beneficial business practices. His book Restoring the Soul of Business: Staying Human in the Age of Data focuses on helping people grow their companies and move forward in digitally transformative times. Rishad believes that for companies to succeed, leaders must maintain a learning mindset and make business adjustments that align with changing workforce trends. Find Rishad on twitter https://twitter.com/rishad (@rishad), subscribe to his newsletter at https://rishad.substack.com (https://rishad.substack.com) and find his book on Amazon: https://www.amazon.com/Restoring-Soul-Business-Staying-Human/dp/1400210542/ref=sr_1_1?keywords=rishad+tobaccowala&qid=1657049740&sprefix=rishad%2Caps%2C212&sr=8-1 (Restoring the Soul of Business). ** Stay Fresh! Visit us at https://hellolluna.com (https://hellolluna.com) Podcast music composed by Emily Gabriele: https://www.egmusicnyc.com/ (https://www.egmusicnyc.com/)

Rishad Tobaccowala is an author, speaker, teacher, and advisor with four decades of experience specializing in helping people, organizations, and teams re-invent themselves to remain relevant in changing times. He specializes in unleashing talent and turbo-charging productivity by delivering perspectives, points of view, provocations, and plans of action. Rishad's best-selling book “Restoring the Soul of Business: Staying Human in the Age of Data” was published globally by HarperCollins and focuses on helping people think, feel, and see differently about how to grow their companies, their teams, and themselves during transformative times. Rishad is a prominent public speaker who presents on change, future trends, and transforming workforces to a range of industries including platforms, technology, media, blue-chip firms, Financial Firms, and Industry Associations. He teaches several highly popular workshops (virtual and in-person) on eight different subjects. His workshop titles include Change Management, Upgrading Your Mental Operating System, and Re-Thinking Organizations for the Future of Work. Rishad is a frequent guest lecturer at The University of Chicago, Northwestern University, and NYU. Rishad is also the chairman of The Tobaccowala Foundation, which helps over 10,000 people gain better access to health and education in India. Read the show notes here: https://bwmissions.com/one-away-podcast/

Today's guest hopes it will leave you seeing, thinking, and feeling differently about how to grow and remain relevant in these transformative times. How to grow yourself, grow those around you, and grow your practice, passion, or company. How to remain relevant by understanding what it takes to make sense and thrive in a world of rapid technological, demographic, and global upheaval. And to do so by questioning much of what business takes for granted: •why data is often not the way forward and we may have too much of it •why change sucks •why having more—rather than fewer—meetings is better •why it is essential to have a culture and courage that calls out “the turd on the table. You not only will learn what makes great leaders but also how to deal with, or not become, a bad boss. Our guest has served Over a forty-year career at the companies of the Publicis Groupe, an eighty-thousand-person global marketing and business transformation firm, He helped found and cofound some of the first digital agencies and future-oriented strategic consultancies in the world as well as contributing to the shaping and growth of one of the two largest buyers of digital, data-driven media in the world. We welcome the author of "Restoring the Soul of Business: Staying Human in the Age of Data" Rishad Tobaccowala More about Rishad: http://rishad.substack.com

This week on Retail Leader Trend Talk, we caught up with Author, Speaker and Visionary Rishad Tobaccowala, who clued us in on the emerging trends and best practices for business leaders. Based on the ideas in his book, Restoring the Soul of Business: Staying Human in the Age of Data, Tobaccowala dives into the changing retail dynamics accelerated by the COVID-19 pandemic with Retail Leader Editor Amy Baxter.

Rishad Tobaccowalla is a sought after Author, Speaker and Advisor to Fortune 500 Executives. In this episode, Rishad talks about how the future does not fit into the containers of the past and how he has personally consistently stayed ahead of the curve. He also gets into key insights covered in his recent book "Restoring the Soul of Business: Staying Human in the age of Data".

Rishad Tobaccowala is an author, speaker, and advisor with four decades of experience specializing in helping people, organizations and teams re-invent themselves to remain relevant in changing times. Rishad's best-selling book “Restoring the Soul of Business: Staying Human in the Age of Data” was published globally by HarperCollins in January 2020 and focuses on helping people think, feel, and see differently about how to grow their companies.In the first episode of a 2-part series, Rishad is going to go over restoring the soul of business and what it means to remain human in an increasingly digital landscape, the 6 C's in how to navigate change, and curing your inner dinosaur disease. As mentioned in the episode, the 6 C's include: Cognition, Creativity, Curiosity, Collaborate, Communicate, Convince.Conquer Local is presented by Vendasta. We have proudly served 5.5+ million local businesses through 60,000+ channel partners. Learn more about Vendasta and we can help your organization or learn more about Vendasta's Affiliate Program and how our listeners (like yourself) are making up to $10,000 off referrals.Are you an entrepreneur, salesperson, or marketer? Keep the learning going in the Conquer Local Academy.

Ethan Beute is the Chief Evangelist at BombBomb and he is a co-author of Rehumanize Your Business and of Human-Centered Communication, his newest book. He is also the host of The Customer Experience Podcast. Ethan Beute has spent the past decade helping business professionals be more personal and human through simple video messages.   Questions   Could you share with our listeners, those who have not tapped into your awesomeness as yet, a little bit about your journey, how it is that you got to where you are today? Could you share with us maybe, I would say the main pillars that that book is built on? Who is the book for? What is the book about? And how can it really help you to up your customer service game? What does a company need to be to be customer obsessed and cult followed that people want to follow that brand? How can you really get your customers to want to be intrinsically loyal to you? Are there maybe two or three indicators as a representative or a manager or an employee in an organization that will kind of guide you to know that you're truly connecting with someone? Could you share with me why video is so impactful? How does it work? And what kinds of messages can you give with a video? Is it only for tutorial based kinds of conversations? Or can it just be simple responses and messages instead of actually written communication? Can you share with us what's the one online resource, tool, website or app that you absolutely can't live without and your business? Could you also share with us maybe one or two books that have had the biggest impact on you? It could be a book that you read a very long time ago, or even one that you've read recently that has left somewhat of a memory or good memory or an impact on you? Could you share with us what's one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people? Where can listeners find you online? Do you have a quote or saying that during times of adversity or challenge, you will tend to revert to this quote; it kind of helps to get you back on track or keep you refocused.   Highlights   Ethan's Journey   Ethan shared that he built a career in local television, so he ran local marketing teams inside local TV stations like your local ABC, or NBC or Fox station, in Grand Rapids, Michigan, in Chicago, and out here where he is now in Colorado Springs, Colorado. And he was kind of bored of the work; he had been doing it for some time. And so, he started doing project work with a variety of different people that he knew, including the two co-founders of BombBomb and he just really liked what they were up to, he thought it was interesting. And so, he joined them as the first and only marketer over a decade ago as you were kind enough to mention in the introduction.   And in that time, just the growth in team size, customer base, revenue, it's been this dramatic journey of transformation and that's been happening at the same time that he's been really in a front row seat of this movement to replace some of what is typically faceless typed out text, think about emails, social messages, text messages, Slack messages, all this faceless typed out texts that we rely on every day, replacing some of that with simple personal video messages.   And so, he's done a lot of learning, teaching practicing, he's sent more than 12,500 videos himself now, as you already mentioned. He's written a couple of books on the topic. And it's just been a joy because as it says in the title of the first book Rehumanize Your Business, this really is about restoring some of the missing human elements that have been so useful to all of us for so long, that have gone missing as we've increasingly gotten digital and virtual.   Ethan's Book Human-Centered Communication – What the Book is About – The Main Pillars the Book is Built on and How it Can Help Up Your Customer Service Game    Me: So, your most recent book, Human-Centered Communication, that was released in September, right?   Ethan shared that in October, they were definitely telling people about it a lot in September, and it started shipping in in early October.   Me: So, could you share with us maybe, I would say the main pillars that that book is built on? Like, who is the book for? What is the book about? And how can it really help you to UP your customer service game?   Ethan shared that if you rely on connecting and communicating in digital, virtual and online spaces, then this book is for you.   He knows that's really, really broad. But really, it is loaded with philosophy, and then more practically strategy and then more practically tactics to help anyone connect and communicate more effectively in the face of ever increasing digital noise and pollution.   So, we all know that these spaces that we operate in are noisy. Inboxes are overloaded, message boxes are overloaded, and we're getting spam texts and spam calls now bleeding into pollution.   It's difficult to know who and what to trust, we feel some sense of overwhelm, just keeping up with all the notifications, but he's in like five Slack channels and they always seem to be loaded with more new messages than he can possibly keep up with.   And so, this is obviously unsustainable for individuals and for organizations. And so, Steve, who is his long time friend and team member, their Chief Marketing Officer at BombBomb, his co author on Rehumanize Your Business, wanted to take this on directly.   Obviously video does play a role in it, we can get into the nuance there. It specifically helps fill in the void of the visual and emotional impoverishment of so much of our digital communication in addition to the layers that it adds in terms of communicating your identity and verifying it because it's you on the screen, there's no one that can fake being you, at least at this point.   And so, they roped in 11 of their expert friends, they have a number of sales and marketing leaders, they have a marketing futurist from Salesforce, they have an emotional intelligence expert with seven US patents in the analysis of facial coding data, they have just a number of different people that they brought into this conversation, to figure out how to make sure that the way they're reaching out and engaging people puts those people's needs and interests first in order to generate better results for everybody.   And so, that's what they're doing. They're blending human centered design with their daily digital communication, it does rely on Steve's and his (Ethan) expertise and experience, but they also involve many other people in the process. And the feedback so far has been very, very positive.   How Can a Company Be Customer Obsessed and Get Customers to Want to be Intrinsically Loyal   Me: Very nice. So, one of the terms that you use in your book, customer obsessed and cult followed. Apple came in at 7.8, the most human brands across all industries. And then you had USAA a nearly 100 year old financial services organization with a score of 9.4.   What does a company need to be to be customer obsessed and cult followed that people want to follow that brand?   And then I'd like you to also talk a little bit about loyalty. Because I know a lot of companies have loyalty programs, but to me, they're more like, I don't know, I just don't see them as true loyalty programs, because what they're doing isn't necessarily making me want to be loyal to them.   So how can you really get your customers to want to be intrinsically loyal to you?   Ethan shared that these are great questions. And the answers to both are remarkably similar. So, he'll put them together.   For folks who are listening, what Yanique is referring to is a study that he and Steve leaned on; he thinks it was in chapter two of this book. But it's the Lippincott Human Era Index or something like that.   And it was a survey of hundreds of company leaders and 1000s, if not 10s of 1000s of consumers. And they were trying to identify the most human brand and he doesn't remember off the top of his head and he doesn't have the book. But they asked three particular questions. But really, he can answer both questions without listing those, is a really interesting study.   If you just search Lippincott Human Era Index or something, you'll find it, it's not hidden behind a gate, you don't need to type in an email address or anything to get it, it's a really interesting study.    It really comes down to how we make people feel.   And he's going to go to Shep Hyken, who they featured in chapter 11 of Human Centered Communication, he's a customer service and customer experience expert. And one of the things he's been talking about lately is the difference between repeat business and loyal business. And the primary difference is the emotional connection that we feel.   Now, the emotional connection, one of the reasons that he thinks USAA that 100+ year old financial services business beat out companies like Apple or Southwest Airlines, or some of these brands that people really, really like, and respect and feel connected to, and would rank as human is that they, this is an interesting one, this isn't the only way to do it, but they answer their phone. He's actually a USAA customer, their hours are pretty broad, so if he wants to call them at 6:00 am in the morning while he's drinking coffee before he gets into the work of the day, or if he wants to call them in the evening or any point during the day, you can actually talk to somebody and they'll answer your questions and they won't rush you off the phone and they're just very available and approachable online and on the phone etc.   They also have an interesting thing where the only way in to being a USAA customer and he say he's getting a little bit too specific about their branding and positioning. But it's for US military and their families. Now, his father was in the Air Force, he (Ethan) has no military experience himself but because he is his direct descendant, he's able to be a USAA customer. But they have this other layer of in and out and it doesn't have to be as clearly defined as being a military member for example, or a formal member of a group but the more you can create this kind of in group, out group scenario, the more people who are in feel like they're a part of something, the more you treat them as individual human beings as opposed to sources of revenue, the more you treat them as human beings rather than as numbers, customer numbers, account numbers, the less you make them restate themselves over and over again. The less you make them verify their identity over and over again, because they've already done at once.   There are a lot of things you can do to make people feel valued and appreciated, like you respect their time and attention and like you see them as a partner in success, whose questions you want to answer and problems you want to remove and opportunities you want to help them capitalize on.   It really comes down to how we make people feel, how we make people feel about themselves, how we make people feel about us, and our sales reps, or our service reps, or the other humans, they come into contact with, the way they feel about their problem or opportunity, the way they feel about our product or our service, the more we can keep in mind as we're making decisions as we're designing systems and processes. As we're designing messages and digital experiences, now he's getting into kind of the what they take account in Human-Centered Communication, the more we can keep people's needs and wants and the way that we make them feel, the emotional resonance that they leave each of these individual experiences with, the better off we're going to be.   Indications in an Organization that Will Guide You to Know that You're Truly Connecting with Someone   Me: Brilliant. So, that definitely answered both of my questions. And I'm so glad that you've been touching so much on emotional connection, and authenticity and just being really connected with another human being.   Are there maybe two or three indicators as a representative or a manager or an employee in an organization that will kind of guide you to know that you're truly connecting with someone?   Because I imagine connection looks different depending on each individual, it's not the same; you wouldn't connect with each person the same way. But is there maybe some guiding principles or triggers that you could use possibly as indicators to know that you're on the right track to connecting with this individual?   Ethan shared that a number of different people will do it in different ways. Some people do it through survey mechanisms and other feedback, NPS and going beyond just the number but getting to kind of the scores and the sentiment.   Some people use retention or expansion, or other financial measures to suggest loyalty. There's no foolproof answer to this, he wished he had something better and more concrete for you. But he will give you some concrete steps that he knows some people he really likes and respect are taking which big idea here, it is difficult to create customer loyalty. He will add it is difficult to create a remarkable customer experience without creating a remarkable employee experience and without employee engagement and employee loyalty.   So, something that he's heard from a number of people is that they do some form of course, (a) being very thoughtful about what it's like to be on the team. What does it feel like to be a team member here? Do I feel valued? Do I feel appreciated? Do I feel like I'm making a contribution, not just to the world at large, but am I making a contribution day to day, week to week to the improvement of the business and to the improvement of customers lives.   And so, something that he's heard really good, thoughtful, engaged managers and leaders doing is that as part of their meetings, let's just assume you have like a daily or a weekly stand up, or some kind of a team meeting.   They'll come up with different questions but they're all kind of around the idea of tell me a story that happened this week where you're able to solve a customer's problem or answer a customer's question. Or maybe where you broke the standard rules of the playbook, where you went a little bit out of your way, or where you got an amazing piece of feedback. And you know what you're looking for there isn't those amazing over the top surprise and delight stories. What you're trying to do is just create this culture where there's an ongoing internal conversation about putting other people's needs first, sometimes people are asking needs about helping out your fellow team members as well going out of your way to save someone time or to pick up where they left off or maybe a team member had a personal challenge or a personal crisis during the week and you filled in for them or covered for them or that kind of thing.   The more we can keep this top of mind by asking people to share stories, either in a one on one or a group setting, the more we're establishing that other people matter. And that the feedback people provides us matters, the way that we make other people feel matters. And so, it's a very simple practical thing to do.   And he thinks for maybe a hard driving, hardcore manager, it might feel like a waste of time, but he promise you, you will have a much more engaged team, one month, one quarter, one year into a habit that looks something like that.   Me: So, we really need to ensure that we are truly having those kinds of conversations that we can connect to people. And I love the fact that you mentioned that it's all about having a remarkable internal employee experience, because everything starts from within.   Why is Video so Impactful and What Kinds of Messages Can You Give With a Video?   Me: Video is something that is mentioned predominantly, of course, because BombBomb is all about video messaging. But let's say our listeners that have tapped into this episode didn't hear your previous episode with us last year and they're not too familiar with video messaging and how it really works.   I can attest, give a testimonial in this interview and say, each time that I interact with Ethan and I send him an email, he responds with a video message, and it blows me away every single time.   So Ethan, could you share with me why video is so impactful? How does it work? And what kinds of messages can you give with a video? Is it only for tutorial based kinds of conversations? Or can it just be simple responses and messages instead of actually written communication?   Ethan shared that this is a really good question. It's a big one, too. So he'll take it on. He'll start easy and try not to go too deep, and then let you redirect me as you would like. But in general, anyone listening can imagine how many times they receive or send a typed out message during the day. Usually, it's in the dozens or so. And so much of what we're trying to do, some of these are important and valuable messages and yet, we're restricting ourselves because it's just become normal to a form of communication that isn't ideal for many of those messages. And he's talking again about faceless typed out text, the same black text on the same white screen that doesn't differentiate you, doesn't build trust and rapport and doesn't communicate nearly as well as when you simply look someone in the eye and talk to her or him.   And so, this video messaging movement is just looking for opportunities to record a simple video, it might be 27 seconds, it might be two and a half minutes, and sending it to one person or more people in order to do one of three things in particular.   One, establish or re- establish personal connection. So him and Yanique have never met in person, he hopes to one day. But in the meantime, you can feel a little bit like you know him, because he's sending a full version of himself, the next best thing to being there in person. Because they don't communicate all the time, they've been privileged to communicate back and forth quite a bit over the past year or two. But it's not like they talk every day.   And so, it's been a while since you heard from me or since I've heard from you. So he's going to initially establish and then now it's re-establishing some degree of psychological and emotional nearness, you feel a little bit connected to him. And this they can do this with their team members. So many people are working remotely; they can do this with their prospects and their customers. They can do it with their partners, their vendors, their suppliers, integration partners, all kinds of different people in their business ecosystem can feel like they know them before they meet them, or be reminded of what it's like to be with them. There's just a simple joy and benefit in that. So, number one is personal connection.   Number two is managing our emotion or our tone. There are so many things we try to do and typed out texts that are just really, really hard to do. Because text doesn't capture the richness of human communication, it doesn't connect; it doesn't capture subtlety or nuance. It doesn't capture excitement, or sincerity or gratitude, or concern or appreciation; all this kind of soft, wonderful human stuff, if we need to provide corrective feedback to a team member and we don't want to wait until the next one on one because that's scheduled four days from now, we need to provide that corrective feedback sooner than later.   So much better to do that when you can communicate it in a way that your intent and your sincerity and your interest cannot be confused. If you type out a message and send it to someone, it's up to them to determine, do you really mean it in a positive constructive way? Or does it come across passive aggressive, it doesn't really matter, you can try to control it the way that you write it, but it's really up to the other person to make the decision. When you send a video, there's no mistaking it. This is how humans have been communicating for millennia. We express emotions through our faces, and we read emotions from other people's faces. As a parent, or as a leader, or manager, you've probably had some version of this conversation with your child or with your direct report. No, it's not what you said, it's how you said it. And so, we all know that the way we say something matter. So, number two is emotion or tone.   And number three is detail or complexity, there are a number of things that we try to explain whether we're answering someone's question, whether we're just adding an attachment to the email, and pointing someone to page 12 to look for something in particular, we can break down detail or complexity, we can explain things in laypersons terms, we can show and tell with a screen reporting, we can walk with a screen recording where we can put ourselves in a little box or a circle and put a document or a report or a contract or a proposal on the screen, and walk and talk someone through it. And so, whether you're in sales, whether you're in marketing, whether you're in customer service, whether you're in account management, whether you're in leadership or management, no matter your role, or function, there are opportunities throughout your day, and throughout your week to do these things. You can still enjoy the benefit of the asynchronicity of digital communication.    He clears his inbox when it's convenient for him and some people are getting his message and engaging and responding immediately, some people are doing it an hour later or a day later, sometimes even a week later, whenever it's convenient for them. There are a number of benefits to all of this digital communication, but we need to look for the spots to restore the real human to human elements and the human to human qualities that make the communication, this is the key, more effective. This isn't about video for video sake; this is about using video because it's better at certain jobs, in terms of helping other people out, making ourselves clear, etc.   Me: Amazing. Love those three points that you brought across why video is so important and we will definitely have them highlighted and singled out in the show notes of this episode so our listeners can really gather and gain and feel the impact of what video messaging can really do for your business.   Ethan shared that simple, casual, conversational, this is just you and your webcam just like if you're getting on a Zoom call or a Skype call or a Microsoft Teams call or a Google Meet call, this isn't fancy, this isn't scripted, this isn't edited.   This is just you talking to other people or kind of showing and telling what's on your screen, this is very approachable. You can do it in email, you can do it in LinkedIn messages, you can do it in Slack messages, you can do it in all kinds of different places. He just want to walk it down so that anyone that isn't familiar doesn't think, “Oh, I need fancy equipment, I need to edit video, this is going to be really slow and cumbersome.” This is just quick, easy, lightweight video communication for the benefits we already described.   App, Website or Tool that Ethan Absolutely Can't Live Without in His Business   When asked about an online resource that he cannot live without in his business, Ethan shared there are a number of things that come to mind. Some of the easy ones that are kind of like layups, obviously email, he knows that's really old fashioned and it's silly to say, but there's just so many benefits to it and I find it so manageable. At some level, he uses it as a to do list at some level. He uses his phone as the screening tool, so he can swipe and delete the emails that aren't so important or that are there quick to deal with. And so, when he gets to his laptop, he only has the good ones. So that's kind of an old fashioned one.   LinkedIn is obviously super useful for meeting people and exploring ideas and even exploring your own ideas and creating conversations around them. In terms of a hot app or a hot tool, he's not really a tech gadget app person so he's not really looking to stay on the edge there. He keeps it pretty simple and whatever his team is using, he'll wind up using. One of the tools they're using more and more is Miro. It's kind of a visual collaboration tool, think of it like a Google Doc or a Google Sheet but with a lot more different, unique, collaborative functionality. And again, it's a bit more visual, so that's one he'll offer.   Books that Have Had the Biggest Impact on Ethan   When asked about books that have had an impact, Ethan shared he reads a lot; he'll go with an old one and a new one. He doesn't remember what he mentioned the last time Yanique asked him this. So hopefully, the old one is not a repeat, but a book that he just absolutely loves; he found it in a used bookstore in the mid 1990s.   It was printed in 1973 and it literally fell apart in his hands finally. As he was doing the research for Human-Centered Communication, and this book is called Small Is Beautiful and the subtitle is Economics as if People Mattered. So, it's a human centered approach to economics in the financial system at large. It's actually a collection of essays by a gentleman named E.F Schumacher, Ernest Schumacher.   And he was writing in this era where people were really trying to figure out how do we evolve out of this industrial mindset of mass markets, mass production, and anonymity, inter changeability, standardization, a lot of dehumanizing work for the people executing it. And so, he found that really inspiring and informative. Again, he's read it several times. But he reread it as he was doing the research for Human Centered Communication. So, that's an older one.   And then a much newer one is called Restoring the Soul of Business: Staying Human in the Age of Data by Rishad Tobaccowala. And he gets into the same divide and he speaks to a really current tension that we would all recognize is what is the proper place of people? And what is the proper place of machines? How are we to work together?   It has echoes back into this kind of industrial revolution, industrial mindset that was dehumanizing. And of course, now, it's manifest again between robotics from a physical standpoint, automation and AI from a thought in an analytics standpoint. Just wrestling with what makes humans uniquely powerful, what brings humans to life? What do people find engaging both on the employee and on the customer side. And so, the more recent one is called Restoring the Soul of Business by Rishad Tobaccowala. And love that book, too.   What Ethan is Really Excited About Now!   Ethan shared that they're doing kind of a hard reset on a lot of their training. And so, right now he's in this mental state where he's taking this broad sweep of all the things that he's learned and taught over the past decade at BombBomb. And it's a lot obviously, and it includes two and a half books. There's a half book in between these two, that turned out to lay out in about 128 pages and just updating it, making it more contemporary because this opportunity is for everybody as he already mentioned.   It's easier to do than most people think there, are 10s of 1000s, if not a couple 100,000 pioneers actively engaged in this and it brings him to life every day to know that he can help more people (a) Understand the opportunity. And then (b) Start going down this road where they actually try it, “Am I doing it right?” People don't seem to be responding or people are responding incredibly well and just getting people on the right track and moving them forward.   And so, he's just kind of in this reflective review state in order to update and recreate, along with some team members, it's exciting and encouraging. And if anyone ever has any questions about any of this, he'd love to hear from them directly.    Where Can We Find Ethan Online   LinkedIn – Ethan Beute Instagram - @ethanbeute Twitter - @ethanbeute Instagram - @bombbomb Twitter – @BombBomb Website – https://bombbomb.com/book/ Podcast - The Customer Experience Podcast Email – ethan@bombbomb.com   Quote or Saying that During Times of Adversity Ethan Uses   When asked about a quote or saying that he tends to revert to, Ethan shared he doesn't have any, he probably shared a philosophy that they developed internally at BombBomb which is, “Be of value and abundance will follow.” This idea that the more we lead in a spirit of service and support and help, the rewards come subsequently.   Another one he'll add, this is just a mantra sometime. He runs, walks and hikes a lot and often times he'll listen to music or listen to a podcast but he will also take the airbuds out for extensive periods of time just to be with his own thoughts.   And sometimes he'll just cycle on a mantra which is, “Being kind to myself and being kind to other people.”   He knows it seems simple, but it's so easy to get caught up in what other people need, what other people want, the pressures you're putting on yourself, different things that are on your calendar and your schedule. And things can feel busy and overwhelming and if we stop and think about why we're really here, it is to be in a relationship with other people and he thinks leading with kindness is not a soft thing to do, it's actually a very challenging thing to do and it is foundational to all good things.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links Rehumanize Your Business: How Personal Videos Accelerate Sales and Improve Customer Experience by Ethan Beute and Stephen Pacinelli Human-Centered Communication: A Business Case Against Digital Pollution by Ethan Beute and Stephen Pacinelli Small Is Beautiful: Economics as if People Mattered (Harper Perennial Modern Thought) by E.F. Schumacher Restoring the Soul of Business: Staying Human in the Age of Data by Rishad Tobaccowala   The ABC's of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Milton Pedraza, Luxury Institute CEO and DataLucent Chaiman, hosts a candid, myth-busting conversation about the ABCDEs of Reinvented Marketing with advisor, speaker, educator, and author of Restoring the Soul of Business: Staying Human in the Age of Data, Rishad Tobaccowala.Rishad was named by BusinessWeek as one of the top business leaders for his pioneering innovation and TIME magazine dubbed him one of five "Marketing Innovators." He is a Senior Advisor to the Publicis Groupe, the world's third largest communication firm with 80,000 employees serving most recently as its Chief Growth Officer and Chief Strategist. Rishad has a BS in Mathematics from the University of Bombay and an MBA in Marketing and Finance from the Booth School of Business at the University of Chicago.

On this episode of the Beyond The Business podcast, Beasley Media Group CEO, Caroline Beasley speaks with acclaimed Global Advisor, Author and Speaker, Rishad Tobaccowala. You may know Rishad from his many speaking engagement or his book, “Restoring the Soul of Business: Staying Human in the Age of Data.”  He was named by BusinessWeek as one of the top business leaders for his pioneering innovation.   He's currently a Senior Adviser to the Publicis Groupe and serving most recently as its Chief Growth Officer and Chief Strategist. During their time together Caroline and Rishad cover lots of ground and many topics including: The world of change, change in the media landscape, change in marketing, and change in you The importance of upgrading ourselves in today's world   The 6 things companies need to be successful in the world of today To learn more about Rishad, this work and book, visit https://rishadtobaccowala.com/.

On today's podcast, Neal is thrilled to welcome back Rishad Tobaccowala.   Rishad talks about his ABCDE model for re-inventing marketing. Without giving too much away, each letter means something, such as E for "Experience", and Rishad shares what each of these letters stand for, and how they play an integral part in today's marketing world. We also hear from Rishad on his thoughts regarding data. Rishad does not believe that data is the answer nor is it the key and that some businesses are using data as a crutch, and that the most successful businesses out there are combining a story and a spreadsheet.   As Neal and Rishad bring the podcast to an end, they talk about the book that Rishad published, "Restoring the Soul of Business: Staying Human in the Age of Data. Rishad shares his thoughts on whether or not a customer journey exists (well, it doesn't), creating machines without souls, and how important it is to look at the poetry, rather than the plumbing. Of course, you want to hear more....Download, subscribe, rate and review, NOW!!   Where to find the audiobook: https://amzn.to/3Ebu43X https://bit.ly/3nsp0Cp    

Check out Rishad's book Restoring the Soul of Business: Staying Human in the Age of Datahttps://rishadtobaccowala.com/Check out Rishad on social:InstagramfacebookTwitterlinkedinTo set the standard in influencer marketing, please check out our website at www.sostandard.com or follow along with us on Instagram and Linkedin. And be sure to head over to The Social Standard Youtube channel for our video version. Follow The Social Standard on Socials for Up To Date Marketing Expertise and InsightsInstagram Facebook LinkedinTikTokBlog

Yet another amazing guest is joining Ginny Clarke this week! Rishad Tobaccowala is an advisor, author, educator, and speaker with four decades of leadership experience in change, innovation, and reinvention. He has been named as one of the top five marketing innovators by Time and also serves as a thought provocateur, pragmatic guide, and empathetic advisor to those in senior management.   His newest book came out just this last year and is called, Restoring the Soul of Business: Staying Human in the Age of Data. It is an absolute must-read on what every organization can and should be implementing in this day and age.   In this conversation, Rishad speaks about how the hidden key to successful transformation in any organization lies between human intuition and data-driven insights; shares his stories of transitioning, pivoting, and adapting; important lessons from his new book; and his advice to both senior leaders and Gen Zrs alike on what they can do to build their personal brand and claim agency.   Key Takeaways: [:50] About today's episode with Rishad Tobaccowala. [1:30] Ginny welcomes Rishad to the podcast! [1:40] How Ginny became acquainted with Rishad. [2:00] Rishad shares about his background in India, how he got to where he is today, and how he came to write his book, Restoring the Soul of Business. [8:00] Where does Rishad get the inspiration for his thought pieces? What goes into writing them? [11:29] About Rishad's incredible foundation, The Tobaccowala Foundation. [16:16] Rishad shares about his 40-year career in a multi-faceted business. [20:27] The main mission and vision of Rishad's book, its key lessons, and what separates it from other business books. [23:44] Rishad highlights key lessons from chapter 7 on the themes of mastery, autonomy, purpose, and talent. [28:49] How Rishad's book speaks to COVID. [31:15] Rishad explains what it means to have a personal brand and what is really underneath ‘the hood' of someone's brand. [36:29] How reputation comes into play with your brand. [37:25] Rishad's advice for millennials and gen Zers for building their personal brand and claim agency. [43:21] What Rishad is seeing for the future of returning to work post-COVID. [53:23] Where to find Rishad online. [54:43] Ginny thanks Rishad for joining the podcast! Mentioned in this Episode: Rishad Tobaccowala The Tobaccowa Foundation Restoring the Soul of Business: Staying Human in the Age of Data, by Rishad Tobaccowala Daniel PinkRishad.Substack.com   About Fifth Dimensional Leadership & Ginny Clarke Fifth-Dimensional Leadership is a podcast about leadership — knowing yourself, speaking your truth, inspiring love, expanding your consciousness and activating your mastery. As an executive recruiter and career expert currently leading executive recruiting at a Fortune 20 tech company, Ginny Clarke is a passionate and authentic thought leader with a unique and deliberate perspective on work and life. She synthesizes aspects of her life as an African-American single mother who has successfully navigated corporate America for over 30 years. She has inspired, uplifted, and changed the lives of thousands and is intentional about bringing conscious awareness to people of all ages and stages.   Every other week, a new edition of Fifth-Dimensional Leadership will include fascinating guests, covering a variety of topics: power, personal branding, self-awareness, networking, fear, and career management   Stay Connected! To find more episodes or learn more, visit: GinnyClarke.com Connect with her on social media: Facebook, Twitter, LinkedIn, and Youtube

In this podcast, Rishad Tobaccowala discussed the importance of understanding the soul of the business. He emphasized how important it is to nurture creativity. He warned about not getting distracted with too much math but also keep an eye on the mission. This will help create a human-centric and human-powered organization. A session is a good watch for aspiring leaders tasked to build future organizations amidst the age of data and intelligence. Timeline: 1:31 Rishad's journey. 5:05 Rishad's current role. 8:42 On Publicis. 12:03 Transformational changes in the media industry. 20:26 Transforming a culture heavy company. 30:43 Math is good but don't forget the mission. 35:16 Staying human in the age of data. 46:50 The mental operating system. 53:12 Leading with the soul. 56:43 Striking a balance between data and creativity. 1:00:30 Rishad's success mantra. 1:06:25 Rishad's favorite reads. 1:13:08 Closing remarks. Rishad's Book: Restoring the Soul of Business: Staying Human in the Age of Data by Rishad Tobaccowala, Tom Parks https://amzn.to/2KG8fPu Podcast Link: iTunes:https://podcasts.apple.com/us/podcast/restoring-the-soul-of-the-business-with-rishad-tobaccowala/id1207582205?i=1000474565469 Rishad's BIO: RISHAD TOBACCOWALA is a chief growth officer at Publicis Groupe, an advertising and communications firm with 80,000 employees worldwide. Hailed by Time magazine as one of the top five marketing innovators and recognized by BusinessWeek as one of the top business leaders, he regularly presents keynotes at industry conferences and speaks at global organizations such as Kellogg's, IBM, Amazon, Google, and Facebook. Some Questions we talked about: Explain your journey to your current role? Could you share something about your current role? What does the Publicis Group do? Why write this book? What are the premises of this book? So how do we stay human in the age of data? You talked about that businesses have too much math and so little meaning, could you elaborate on that? How to stay human in the age of data, what is your recipe? Did you talk about Mental Operating System, talk to us about that? How does one lead with the soul? You talked about data blinded companies, what are those, and if you are one, how would you know? Data had been feeding into our culture for so long, how businesses could get their creativity back? How could companies strike a balance between data and creativity? Read more at: https://work2.org/rishad-tobaccowala-rishad-on-restoring-the-soul-of-business-work2dot0-podcast/

Rishad is an advisor, educator, and speaker with four decades of experience focused on change, innovation and re-invention. In this podcast, he talks about having to reinvent strategies in the new normal, outlining key shifts required for business transformation and its impact on marketing. He further gives us a view into what we can expect in his book "Restoring the Soul of Business: Staying Human in the Age of Data"..Connect with Rajiv Dingra onLinkedin https://www.linkedin.com/in/rajivdingraTwitter @rajivdingraVisit the RD&X Network website https://www.rdandx.com/Follow Rishad Tobaccowala onLinkedin https://www.linkedin.com/in/rishadtobaccowala/Twitter @rishad

Rishad is an author, speaker and advisor whose key skill is getting people to see, think and feel differently about how to grow themselves, their teams and their company. He does this through distilling 40 years of global learning and wisdom and communicating in a way that is provocative, pragmatic and inspirational. Rishad works closely with leadership of companies to increase productivity by unleashing the potential of the talent. He does so within hours with no need for long winded engagements and costs. Rishad's is the author of “Restoring the Soul of Business: Staying Human in the Age of Data” published by Harper Collins. Additional writings can be found on the Re-Inventing blog. Rishad is noted for his keynotes which are customized to every audience since Rishad uses no presentation materials, notes or multi-media. He has spoken at tech companies like Google, Facebook, Amazon and Twitter, major brands like Walmart, CVS, Procter and Gamble and H&R Block and Associations like US Olympics, Blue Cross Blue Shield, Association of National Advertisers and Outdoor Advertising Association. Rishad was named by BusinessWeek as one of the top business leaders for his pioneering innovation and TIME magazine dubbed him one of five “Marketing Innovators". Rishad is a Senior Adviser to the Publicis Groupe, the world's third largest communication firm with 80,000 employees serving most recently as its Chief Growth Officer and Chief Strategist. Rishad has a BS in Mathematics from the University of Bombay and an MBA in Marketing and Finance from the Booth School of Business at the University of Chicago. LinkedIn: linkedin.com/in/rishadtobaccowala Twitter: @rishad --- Support this podcast: https://anchor.fm/shobhana-viswanathan/support

Welcome to the The Voice of Retail , I'm your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada.In this episode, I'm in Chicago with famed business strategist Rishad Tobaccowala, who shares insights from his bestselling book “Restoring the Soul of Business: Staying Human in the Age of Data” talks about his 30-year career advising clients on change, innovation and growth and in a wide-ranging and next-level fascinating discussion talks about the future of the workplace, our roles within in, and the difference between a cult and a culture, then three massive global trends you need to know.Follow Rishad's blog here, and subscribe to his amazing weekly newsletter, "The future does not fit in the containers of the past",  here. *******Thanks for tuning into today's episode of The Voice of Retail.  Be sure to subscribe to the podcast so you don't miss out on the latest episodes, industry news, and insights. If you enjoyed  this episode please consider leaving a rating and review, as it really helps us grow so that we can continue getting amazing guests on the show.I'm your host Michael LeBlanc, President of M.E. LeBlanc & Company, and if you're looking for more content, or want to chat  follow me on LinkedIn, or visit my website meleblanc.co!Until next time, stay safe and have a great week!

In this episode of the WORK. podcast Open Assembly CEO  & Founder John Winsor checks in with longtime advertising visionary and strategist Rishad Tobaccowala.  For many years Rishad was the Chief Growth Officer at Publicis Groupe.  He now works closely with company leaders to increase productivity by unleashing the potential of their talent. Rishad has been named a top marketing and business leader by BusinessWeek and TIME magazine and he regularly presents keynote speeches at well-known global organizations, such as Kellogg's, IBM, Amazon, Google, and Facebook. Rishad is also the author of  “Restoring the Soul of Business: Staying Human in the Age of Data”. Additional writings can be found on the Re-Inventing blog.  Show notes and links:Rishad TobaccowalaRestoring the Soul of Business: Staying Human in the Age of DataPublicis GroupeThe Great Re-inventionWeWorkHarvard Business SchoolLaboratory for Innovation Sciences at HarvardJin PaikKarim LakhaniDavid JonesHavasVictors and SpoilsRishad's podcastsStephanie Nadi OlsonWe Are Rosie99designsVistaprintSquarespaceSubstackRishad's NewsletterClubhouseTikTokWeChatWhatsAppMicrosoftWalmartDomino's

On this episode, we hear strategy advice from BusinessWeek's "top business leader" for his pioneering innovation and TIME magazine's 1 of 5 top "Marketing Innovators". Rishad Tobaccowala is in the Ad Age Interactive Hall of Fame and has received a lifetime achievement silver medal award from the Chicago Ad Federation. He discusses how the hidden key to successful transformation in any organization lies between human intuition and data-driven insights. Rishad combines learning from his book  Restoring the Soul of Business: Staying Human in the Age of Data and recent perspectives on Covid-19, The Great Re-Invention, to help you see, feel and think differently about how to grow yourself, your team and your company.  In this interactive fireside chat, Rishad explores the following topics:How to grow and remain relevant in transformative times by understanding what it takes to make sense and thrive in a world of rapid technological, demographic, and global upheavalHow to grow yourself, grow those around you, and grow your practice, passion, and companyWhy data is often not the way forward and we may have too much of itWhy it is essential to have a culture and courage that calls out "the turd on the table"Why COVID-19 is the start of a great re-invention of society, business and peopleIf you're interested in tuning into the live webcasts, please visit https://peo-leadership.com/.Tune in to our new podcast, Snippets! In short segments, Leon Goren brings together business leaders to share stories, best practices and learnings with the rest of the community. Available on Apple podcasts or wherever you get your podcasts, https://podcasts.apple.com/ca/podcast/snippets-with-leon-goren/id1510439127.If you'd like to find out more about our leadership community, please feel free to reach out directly to lgoren@peo-leadership.com. If you enjoyed today's podcast, please subscribe and give us a review on Apple podcasts, or wherever you get your podcasts.  

Interview with Rishad Tobaccowala – Rishad is an author, speaker and advisor, who helps people see, feel and think differently about how to grow their business, their teams and themselves. His best-selling book “Restoring the Soul of Business: Staying Human in the Age of Data” was published in January 2020, by Harvard. For nearly four decades, Rishad worked at the 80 thousand people Publicis Groupe, where he remains as an advisor, most recently, as a Chief Strategist and Chief Growth Officer.

On this episode of Reboot Chronicles I had a no BS conversation with Rishad Tobaccowala on how we can stay human in the data-driven age, and what it means to be human in light of all the technology and data that's flying around us. Named by Business Week as one of the top business leaders and top five marketing innovator by TIME, Rishad uncovers insightful secrets in his book Restoring the Soul of Business: Staying Human in the Age of Data about how balancing the analytical and intuitive sides of business can lead to increased profitability and even joy! As most of us have plunged deeper and deeper into digital-data-driven worlds, the power of originality, storytelling and genuine human connections has never been more critical. But as data has become more available and we are more depended on it, common sense and empathy have often been discounted with negative results. So I wanted to know: how do we stay human in the age of data and can CEOs actually reboot or restore the soul of their businesses? --- Send in a voice message: https://anchor.fm/rebootchronicles/message

I talk to Rishad Tobaccowala Speaker, Advisor, Digital Guru and Author of the new book Restoring the Soul of Business: Staying Human in the Age of Data. We talk about his career, our digital age and we get his thoughts about what's in store for us post COVID-19.

In this conversation, Philip interviews Rishad Tobaccowala, author of the bestselling book Restoring the Soul of Business: Staying Human in the Age of Data. Philip and Rishad discuss how business has become so data centric at the expense of the human condition and what can be done about it. The Drop – The segment of the show where both Philip and his guest share tasty morsels of intellectual goodness and creative musings. Philip's Drop: Girl, Woman, Other by Bernandine Evaristo Rishad's Drop: Parasite The Criterion Channel

In this episode, we talk to Rishad Tobaccowala (Chief Growth Officer at Publicis Groupe & Author) as we discuss the four different types of bad bosses, why companies should invest in the arts for their employees and why only focusing on the data doesn't tell the complete story.  Purchase Rishad's book's website or on Amazon.  Follow him on Facebook, Twitter, LinkedIn, and Instagram **More On Rishad** Rishad's key skill is getting people to see, think, and feel differently about how to grow themselves, their teams, and their company. He does this through distilling 40 years of global learning and wisdom and communicating in a way that is provocative, pragmatic, and inspirational. Rishad works closely with the leadership of companies to increase productivity by unleashing the potential of the talent. He does so within hours with no need for long-winded engagements and costs. Rishad's is the author of “Restoring the Soul of Business: Staying Human in the Age of Data,” published by Harper Collins. Additional writings can be found on the Re-Inventing blog.  He was named by BusinessWeek as one of the top business leaders for his pioneering innovation, and TIME magazine dubbed him one of five “Marketing Innovators. Rishad is a Senior Adviser to the Publicis Groupe, the world's third-largest communication firm with 80,000 employees serving most recently as its Chief Growth Officer and Chief Strategist. Rishad has a BS in Mathematics from the University of Bombay and an MBA in Marketing and Finance from the Booth School of Business at the University of Chicago.   Visit our website TheStartupLifePodcast.com Follow The Startup Life Podcast Facebook Page Want gear from The Startup Life? Check out our gear! Check out other great podcasts from The Binge Podcast Network.   Written by: Dominic Lawson Executive Producers: Dominic Lawson and Kenda Lawson Music Credits: **Show Theme**  Behind Closed Doors - Otis McDonald  **Break Theme** Cielo - Huma-Huma  Sponsors/Partners Contact DR and Associates today for all of your marketing needs online at www.drandassociates.com, on social media, or at 615-933-3681   Start your Target journey here!