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Alarm bells are ringing over a supposed browser zero-day, but is the threat as bad as it sounds? Steve reveals why "clickjacking" might be more whac-a-mole than breaking news, and what that really means for your passwords. • Germany may soon outlaw ad blockers • What's happening in the courts over AI • The U.K. drops its demands of Apple • New Microsoft 365 tenants being throttled • Is Russia preparing to block Google Meet? • Bluesky suspends its service in Mississippi • How to throttle AI • A tricky SSH-busting Go library • Here comes the Linux desktop malware • Apple just patched a doozy of a vulnerability • A trivial Docker escape was found and fixed • Why the recent browser 0-day clickjacking is really just whac-a-mole Show Notes - https://www.grc.com/sn/sn-1040-notes.pdf Hosts: Steve Gibson and Leo Laporte Download or subscribe to Security Now at https://twit.tv/shows/security-now. You can submit a question to Security Now at the GRC Feedback Page. For 16kbps versions, transcripts, and notes (including fixes), visit Steve's site: grc.com, also the home of the best disk maintenance and recovery utility ever written Spinrite 6. Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free shows, a members-only Discord, and behind-the-scenes access. Join today: https://twit.tv/clubtwit Sponsors: 1password.com/securitynow zscaler.com/security bigid.com/securitynow uscloud.com

On this week's show Patrick Gray and Adam Boileau discuss the week's cybersecurity news, including: Australia expels Iranian ambassador Hackers sabotage Iranian shipping satcoms APT hacker got doxxed in Phrack. Kind of. They're probably Chinese, not DPRK? Trail of Bits uses image-downscaling to sneak prompts into Google Gemini The Com's King Bob gets ten years in the slammer It's a day that ends in -y, so of course there's a new Citrix Netscaler RCE being used in the wild. This week's episode is brought to you by Corelight. Chief Strategy Officer Greg Bell talks through how they've been implementing AI for sifting through your network data. A model-context-protocol server that can rummage in all those packet logs for you while you keep investigating? Yes please. This episode is also available on Youtube. Show notes Embassy staff flee Canberra in dead of night | news.com.au — Australia's leading news site for latest headlines Swedish security service says Iran uses criminal networks in Sweden | Reuters Risky Bulletin: Hackers sabotage Iranian ships at sea, again - Risky Business Media Microsoft scales back Chinese access to cyber early warning system | Reuters Microsoft Didn't Disclose Key Details to U.S. Officials of China-Based Engineers, Record Shows — ProPublica .:: Phrack Magazine ::. Uncovering the Chinese Proxy Service Used in APT Campaigns Weaponizing image scaling against production AI systems -The Trail of Bits Blog FBI, Cisco warn of Russia-linked hackers targeting critical infrastructure organizations | Cybersecurity Dive CrowdStrike warns of uptick in Silk Typhoon attacks this summer | CyberScoop Kevin Beaumont: "There's a bunch of new Netscal…" - Cyberplace US charges Oregon man in vast botnet-for-hire operation | Cybersecurity Dive South Korea arrests suspected Chinese hacker accused of targeting BTS singer and other celebrities | The Record from Recorded Future News SIM-Swapper, Scattered Spider Hacker Gets 10 Years – Krebs on Security Chinese national who sabotaged Ohio company's systems handed four-year jail stint | The Record from Recorded Future News Nevada state offices close after wide-ranging 'network security incident' | Reuters DSLRoot, Proxies, and the Threat of ‘Legal Botnets' – Krebs on Security Russia weighs Google Meet ban as part of foreign tech crackdown | The Record from Recorded Future News Kremlin-Mandated Messaging App Max Is Designed To Spy On Users Иеромонах РПЦ Макарий призвал помолиться за мессенджер MAX

Alarm bells are ringing over a supposed browser zero-day, but is the threat as bad as it sounds? Steve reveals why "clickjacking" might be more whac-a-mole than breaking news, and what that really means for your passwords. • Germany may soon outlaw ad blockers • What's happening in the courts over AI • The U.K. drops its demands of Apple • New Microsoft 365 tenants being throttled • Is Russia preparing to block Google Meet? • Bluesky suspends its service in Mississippi • How to throttle AI • A tricky SSH-busting Go library • Here comes the Linux desktop malware • Apple just patched a doozy of a vulnerability • A trivial Docker escape was found and fixed • Why the recent browser 0-day clickjacking is really just whac-a-mole Show Notes - https://www.grc.com/sn/sn-1040-notes.pdf Hosts: Steve Gibson and Leo Laporte Download or subscribe to Security Now at https://twit.tv/shows/security-now. You can submit a question to Security Now at the GRC Feedback Page. For 16kbps versions, transcripts, and notes (including fixes), visit Steve's site: grc.com, also the home of the best disk maintenance and recovery utility ever written Spinrite 6. Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free shows, a members-only Discord, and behind-the-scenes access. Join today: https://twit.tv/clubtwit Sponsors: 1password.com/securitynow zscaler.com/security bigid.com/securitynow uscloud.com

Alarm bells are ringing over a supposed browser zero-day, but is the threat as bad as it sounds? Steve reveals why "clickjacking" might be more whac-a-mole than breaking news, and what that really means for your passwords. • Germany may soon outlaw ad blockers • What's happening in the courts over AI • The U.K. drops its demands of Apple • New Microsoft 365 tenants being throttled • Is Russia preparing to block Google Meet? • Bluesky suspends its service in Mississippi • How to throttle AI • A tricky SSH-busting Go library • Here comes the Linux desktop malware • Apple just patched a doozy of a vulnerability • A trivial Docker escape was found and fixed • Why the recent browser 0-day clickjacking is really just whac-a-mole Show Notes - https://www.grc.com/sn/sn-1040-notes.pdf Hosts: Steve Gibson and Leo Laporte Download or subscribe to Security Now at https://twit.tv/shows/security-now. You can submit a question to Security Now at the GRC Feedback Page. For 16kbps versions, transcripts, and notes (including fixes), visit Steve's site: grc.com, also the home of the best disk maintenance and recovery utility ever written Spinrite 6. Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free shows, a members-only Discord, and behind-the-scenes access. Join today: https://twit.tv/clubtwit Sponsors: 1password.com/securitynow zscaler.com/security bigid.com/securitynow uscloud.com

Alarm bells are ringing over a supposed browser zero-day, but is the threat as bad as it sounds? Steve reveals why "clickjacking" might be more whac-a-mole than breaking news, and what that really means for your passwords. • Germany may soon outlaw ad blockers • What's happening in the courts over AI • The U.K. drops its demands of Apple • New Microsoft 365 tenants being throttled • Is Russia preparing to block Google Meet? • Bluesky suspends its service in Mississippi • How to throttle AI • A tricky SSH-busting Go library • Here comes the Linux desktop malware • Apple just patched a doozy of a vulnerability • A trivial Docker escape was found and fixed • Why the recent browser 0-day clickjacking is really just whac-a-mole Show Notes - https://www.grc.com/sn/sn-1040-notes.pdf Hosts: Steve Gibson and Leo Laporte Download or subscribe to Security Now at https://twit.tv/shows/security-now. You can submit a question to Security Now at the GRC Feedback Page. For 16kbps versions, transcripts, and notes (including fixes), visit Steve's site: grc.com, also the home of the best disk maintenance and recovery utility ever written Spinrite 6. Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free shows, a members-only Discord, and behind-the-scenes access. Join today: https://twit.tv/clubtwit Sponsors: 1password.com/securitynow zscaler.com/security bigid.com/securitynow uscloud.com

Alarm bells are ringing over a supposed browser zero-day, but is the threat as bad as it sounds? Steve reveals why "clickjacking" might be more whac-a-mole than breaking news, and what that really means for your passwords. • Germany may soon outlaw ad blockers • What's happening in the courts over AI • The U.K. drops its demands of Apple • New Microsoft 365 tenants being throttled • Is Russia preparing to block Google Meet? • Bluesky suspends its service in Mississippi • How to throttle AI • A tricky SSH-busting Go library • Here comes the Linux desktop malware • Apple just patched a doozy of a vulnerability • A trivial Docker escape was found and fixed • Why the recent browser 0-day clickjacking is really just whac-a-mole Show Notes - https://www.grc.com/sn/sn-1040-notes.pdf Hosts: Steve Gibson and Leo Laporte Download or subscribe to Security Now at https://twit.tv/shows/security-now. You can submit a question to Security Now at the GRC Feedback Page. For 16kbps versions, transcripts, and notes (including fixes), visit Steve's site: grc.com, also the home of the best disk maintenance and recovery utility ever written Spinrite 6. Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free shows, a members-only Discord, and behind-the-scenes access. Join today: https://twit.tv/clubtwit Sponsors: 1password.com/securitynow zscaler.com/security bigid.com/securitynow uscloud.com

Alarm bells are ringing over a supposed browser zero-day, but is the threat as bad as it sounds? Steve reveals why "clickjacking" might be more whac-a-mole than breaking news, and what that really means for your passwords. • Germany may soon outlaw ad blockers • What's happening in the courts over AI • The U.K. drops its demands of Apple • New Microsoft 365 tenants being throttled • Is Russia preparing to block Google Meet? • Bluesky suspends its service in Mississippi • How to throttle AI • A tricky SSH-busting Go library • Here comes the Linux desktop malware • Apple just patched a doozy of a vulnerability • A trivial Docker escape was found and fixed • Why the recent browser 0-day clickjacking is really just whac-a-mole Show Notes - https://www.grc.com/sn/sn-1040-notes.pdf Hosts: Steve Gibson and Leo Laporte Download or subscribe to Security Now at https://twit.tv/shows/security-now. You can submit a question to Security Now at the GRC Feedback Page. For 16kbps versions, transcripts, and notes (including fixes), visit Steve's site: grc.com, also the home of the best disk maintenance and recovery utility ever written Spinrite 6. Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free shows, a members-only Discord, and behind-the-scenes access. Join today: https://twit.tv/clubtwit Sponsors: 1password.com/securitynow zscaler.com/security bigid.com/securitynow uscloud.com

Alarm bells are ringing over a supposed browser zero-day, but is the threat as bad as it sounds? Steve reveals why "clickjacking" might be more whac-a-mole than breaking news, and what that really means for your passwords. • Germany may soon outlaw ad blockers • What's happening in the courts over AI • The U.K. drops its demands of Apple • New Microsoft 365 tenants being throttled • Is Russia preparing to block Google Meet? • Bluesky suspends its service in Mississippi • How to throttle AI • A tricky SSH-busting Go library • Here comes the Linux desktop malware • Apple just patched a doozy of a vulnerability • A trivial Docker escape was found and fixed • Why the recent browser 0-day clickjacking is really just whac-a-mole Show Notes - https://www.grc.com/sn/sn-1040-notes.pdf Hosts: Steve Gibson and Leo Laporte Download or subscribe to Security Now at https://twit.tv/shows/security-now. You can submit a question to Security Now at the GRC Feedback Page. For 16kbps versions, transcripts, and notes (including fixes), visit Steve's site: grc.com, also the home of the best disk maintenance and recovery utility ever written Spinrite 6. Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free shows, a members-only Discord, and behind-the-scenes access. Join today: https://twit.tv/clubtwit Sponsors: 1password.com/securitynow zscaler.com/security bigid.com/securitynow uscloud.com

In this episode of In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss why enterprise generative AI projects often fail to reach production. You’ll learn why a high percentage of enterprise generative AI projects reportedly fail to make it out of pilot, uncovering the real reasons beyond just the technology. You’ll discover how crucial human factors like change management, user experience, and executive sponsorship are for successful AI implementation. You’ll explore the untapped potential of generative AI in back-office operations and process optimization, revealing how to bridge the critical implementation gap. You’ll also gain insights into the changing landscape for consultants and agencies, understanding how a strong AI strategy will secure your competitive advantage. Watch now to transform your approach to AI adoption and drive real business results! Watch the video here: Can’t see anything? Watch it on YouTube here. Listen to the audio here: https://traffic.libsyn.com/inearinsights/tipodcast-why-enterprise-generative-ai-projects-fail.mp3 Download the MP3 audio here. Need help with your company’s data and analytics? Let us know! Join our free Slack group for marketers interested in analytics! [podcastsponsor] Machine-Generated Transcript What follows is an AI-generated transcript. The transcript may contain errors and is not a substitute for listening to the episode. Christopher S. Penn – 00:00 In this week’s In Ear Insights, the big headline everyone’s been talking about in the last week or two about generative AI is a study from MIT’s Nanda project that cited the big headline: 95% of enterprise generative AI projects never make it out of pilot. A lot of the commentary clearly shows that no one has actually read the study because the study is very good. It’s a very good study that walks through what the researchers are looking at and acknowledged the substantial limitations of the study, one of which was that it had a six-month observation period. Katie, you and I have both worked in enterprise organizations and we have had and do have enterprise clients. Some people can’t even buy a coffee machine in six months, much less route a generative AI project. Christopher S. Penn – 00:49 But what I wanted to talk about today was some of the study’s findings because they directly relate to AI strategy. So if you are not an AI ready strategist, we do have a course for that. Katie Robbert – 01:05 We do. As someone, I’ve been deep in the weeds of building this AI ready strategist course, which will be available on September 2. It’s actually up for pre-sale right now. You go to trust insights AI/AI strategy course. I just finished uploading everything this morning so hopefully I used all the correct edits and not the ones with the outtakes of me threatening to murder people if I couldn’t get the video done. Christopher S. Penn – 01:38 The bonus, actually, the director’s edition. Katie Robbert – 01:45 Oh yeah, not to get too off track, but there was a couple of times I was going through, I’m like, oops, don’t want to use that video. But back to the point, so obviously I saw the headline last week as well. I think the version that I saw was positioned as “95% of AI pilot projects fail.” Period. And so of course, as someone who’s working on trying to help people overcome that, I was curious. When I opened the article and started reading, I’m like, “Oh, well, this is misleading,” because, to be more specific, it’s not that people can’t figure out how to integrate AI into their organization, which is the problem that I help solve. Katie Robbert – 02:34 It’s that people building their own in-house tools are having a hard time getting them into production versus choosing a tool off the shelf and building process around it. That’s a very different headline. And to your point, Chris, the software development life cycle really varies and depends on the product that you’re building. So in an enterprise-sized company, the likelihood of them doing something start to finish in six months when it involves software is probably zero. Christopher S. Penn – 03:09 Exactly. When you dig into the study, particularly why pilots fail, I thought this was a super useful chart because it turns out—huge surprise—the technology is mostly not the problem. One of the concerns—model quality—is a concern. The rest of these have nothing to do with technology. The rest of these are challenging: Change management, lack of executive sponsorship, poor user experience, or unwillingness to adopt new tools. When we think about this chart, what first comes to mind is the 5 Ps, and 4 out of 5 are people. Katie Robbert – 03:48 It’s true. One of the things that we built into the new AI strategy course is a 5P readiness assessment. Because your pilot, your proof of concept, your integration—whatever it is you’re doing—is going to fail if your people are not ready for it. So you first need to assess whether or not people want to do this because that’s going to be the thing that keeps this from moving forward. One of the responses there was user experience. That’s still people. If people don’t feel they can use the thing, they’re not going to use it. If it’s not immediately intuitive, they’re not going to use it. We make those snap judgments within milliseconds. Katie Robbert – 04:39 We look at something and it’s either, “Okay, this is interesting,” or “Nope,” and then close it out. It is a technology problem, but that’s a symptom. The root is people. Christopher S. Penn – 04:52 Exactly. In the rest of the paper, in section 6, when it talks about where the wins were for companies that were successful, I thought this was interesting. Lead qualification, speed, customer retention. Sure, those are front office things, but the paper highlights that the back office is really where enterprises will win using generative AI. But no one’s investing it. People are putting all the investment up front in sales and marketing rather than in the back office. So the back office wins. Business process optimization. Elimination: $2 million to $10 million annually in customer service and document processing—especially document processing is an easy win. Agency spend reduction: 30% decrease in external, creative, and content costs. And then risk checks for financial services by doing internal risk management. Christopher S. Penn – 05:39 I thought this was super interesting, particularly for our many friends and colleagues who work at agencies, seeing that 30% decrease in agency spend is a big deal. Katie Robbert – 05:51 It’s a huge deal. And this is, if we dig into this specific line item, this is where you’re going to get a lot of those people challenges because we’re saying 30% decrease in external creative and content costs. We’re talking about our designers and our writers, and those are the two roles that have felt the most pressure of generative AI in terms of, “Will it take my job?” Because generative AI can create images and it can write content. Can it do it well? That’s pretty subjective. But can it do it? The answer is yes. Christopher S. Penn – 06:31 What I thought was interesting says these gains came without material workforce reduction. Tools accelerated work, but did not change team structures or budgets. Instead, ROI emerged from reduced external spend, limiting contracts, cutting agency fees, replacing expensive consultants with AI-powered internal capabilities. So that makes logical sense if you are spending X dollars on something, an agency that writes blog content for you. When we were back at our old PR agency, we had one firm that was spending $50,000 a month on having freelancers write content that when you and I reviewed, it was not that great. Machines would have done a better job properly prompted. Katie Robbert – 07:14 What I find interesting is it’s saying that these gains came without material workforce reduction, but that’s not totally true because you did have to cut your agency fees, which is people actually doing the work, and replacing expensive consultants with AI-powered internal capabilities. So no, you didn’t cut workforce reduction at your own company, but you cut it at someone else’s. Christopher S. Penn – 07:46 Exactly. So the red flag there for anyone who works in an agency environment or a consulting environment is how much risk are you at from AI taking your existing clients away from you? So you might not lose a client to another agency—you might lose a client to an internal AI project where if there isn’t a value add of human beings. If your agency is just cranking out templated press releases, yeah, you’re at risk. So I think one of the first things that I took away from this report is that every agency should be doing a very hard look at what value it provides and saying, “How easy is it for AI to replicate this?” Christopher S. Penn – 08:35 And if you’re an agency and you’re like, “Oh, well, we can just have AI write our blog posts and hand it off to the client.” There’s nothing stopping the client from doing that either and just getting rid of you entirely. Katie Robbert – 08:46 The other thing that sticks out to me is replacing expensive consultants with AI-powered internal capabilities. Technically, Chris, you and I are consultants, but we’re also the first ones to knock the consulting industry as a whole, because there’s a lot of smoke and mirrors in the consulting industry. There’s a lot of people who talk a big talk, have big ideas, but don’t actually do anything useful and productive. So I see this and I don’t immediately think, “Oh, we’re in trouble.” I think, “Oh, good, it’s going to clear out the rest of the noise in the industry and make way for the people who can actually do something.” Christopher S. Penn – 09:28 And that is the heart and soul, I think, for us. Obviously, we have our own vested interest in ensuring that we continue to add value to our clients. But I think you’re absolutely right that if you are good at the “why”—which is what a lot of consulting focuses on—that’s important. If you’re good at the “what”—which is more of the tactical stuff, “what are you going to do?”—that’s important. But what we see throughout this paper is the “how” is where people are getting tangled up: “How do we implement generative AI?” If you are just a navel-gazing ChatGPT expert, that “how” is going to bite you really hard really soon. Christopher S. Penn – 10:13 Because if you go and read through the rest of the paper, one of the things it talks about is the gap—the implementation gap between “here’s ChatGPT” and then for the enterprise it was like, “Well, here’s all of our data and all of our systems and all of our everything else that we want AI to talk to in a safe and secure way.” And this gap is gigantic between these two worlds. So tools like ChatGPT are being relegated to, “Let’s write more blog posts and write some press releases and stuff” instead of “help me actually get some work done with the things that I have to do in a prescribed way,” because that’s the enterprise. That gap is where consulting should be making a difference. Christopher S. Penn – 10:57 But to your point, with a lot of navel-gazing theorists, no one’s bridging that gap. Katie Robbert – 11:05 What I find interesting about the shift that we’ve seen with generative AI is we’ve almost in some ways regressed in the way that work is getting done. We’re looking at things as independent, isolated tasks versus fully baked, well-documented workflows. And we need to get back to those holistic 360-degree workflows to figure out where we can then insert something generative AI versus picking apart individual tasks and then just having AI do that. Now I do think that starting with a proof of concept on an individual task is a good idea because you need to demonstrate some kind of success. You need to show that it can do the thing, but then you need to go beyond that. It can’t just forever, to your point, be relegated to writing blog posts. Katie Robbert – 12:05 What does that look like as you start to expand it from project to program within your entire organization? Which, I don’t know if you know this, there’s a whole lesson about that in the AI strategy course. Just figured I would plug that. But all kidding aside, that’s one of the biggest challenges that I’m seeing with organizations that “disrupt” with AI is they’re still looking at individual tasks versus workflows as a whole. Christopher S. Penn – 12:45 Yep. One of the things that the paper highlighted was that the reason why a lot of these pilots fail is because either the vendor or the software doesn’t understand the actual workflow. It can do the miniature task, but it doesn’t understand the overall workflow. And we’ve actually had input calls with clients and potential clients where they’ve walked us through their workflow. And you realize AI can’t do all of it. There’s just some parts that just can’t be done by AI because in many cases it’s sneaker-net. It’s literally a human being who has to move stuff from one system to another. And there’s not an easy way to do that with generative AI. The other thing that really stood out for me in terms of bridging this divide is from a technological perspective. Christopher S. Penn – 13:35 The biggest hurdle from the technology side was cited as no memory. A tool like ChatGPT and stuff has no institutional memory. It can’t easily connect to your internal knowledge bases. And at an enterprise, that’s a really big deal. Obviously, at Trust Insights’ size—with five or four employees and a bunch of AI—we don’t have to synchronize and coordinate massive stores of institutional knowledge across the team. We all pretty much know what’s going on. When you are an IBM with 300,000 employees, that becomes a really big issue. And today’s tools, absent those connectors, don’t have that institutional memory. So they can’t unlock that value. And the good news is the technology to bridge that gap exists today. It exists today. Christopher S. Penn – 14:27 You have tools that have memory across an entire codebase, across a SharePoint instance. Et cetera. But where this breaks down is no one knows where that information is or how to connect it to these tools, and so that huge divide remains. And if you are a company that wants to unlock the value of gen AI, you have to figure out that memory problem from a platform perspective quickly. And the good news is there’s existing tools that do that. There’s vector databases and there’s a whole long list of acronyms and tongue twisters that will solve that problem for you. But the other four pieces need to be in place to do that because it requires a huge lift to get people to be willing to share their data, to do it in a secure way, and to have a measurable outcome. Katie Robbert – 15:23 It’s never a one-and-done. So who owns it? Who’s going to maintain it? What is the process to get the information in? What is the process to get the information out? But even backing up further, the purpose is why are we doing this in the first place? Are we an enterprise-sized company with so many employees that nobody knows the same information? Or am I a small solopreneur who just wants to have some protection in case something happens and I lose my memory or I want to onboard someone new and I want to do a knowledge-share? And so those are very different reasons to do it, which means that your approach is going to be slightly different as well. Katie Robbert – 16:08 But it also sounds like what you’re saying, Chris, is yes, the technology exists, but not in an easily accessible way that you could just pick up a memory stick off the shelf, plug it in, and say, “Boom, now we have memory. Go ahead and tell it everything.” Christopher S. Penn – 16:25 The paper highlights in section 6.5 where things need to go right, which is Agentic AI. In this case, Agentic AI is just fancy for, “Hey, we need to connect it to the rest of our systems.” It’s an expensive consulting word and it sounds cool. Agentic AI and agentic workflows and stuff, it really just means, “Hey, you’ve got this AI engine, but it’s not—you’re missing the rest of the car, and you need the rest of the car.” Again, the good news is the technology exists today for these tools to have access to that. But you’re blocking obstacles, not the technology. Christopher S. Penn – 17:05 Your governance is knowing where your data lives and having people who have the skills and knowledge to bring knowledge management practices into a gen AI world because it is different. It is not the same as previous knowledge management initiatives. We remember all the “in” with knowledge management was all the rage in the 90s and early 2000s with knowledge management systems and wikis and internal things and SharePoint and all that stuff, and no one ever kept it up to date. Today, Agentic can solve some of those problems, but you need to have all the other human being stuff in place. The machines can’t do it by themselves. Katie Robbert – 17:51 So yes, on paper it can solve all those problems. But no, it’s not going to. Because if we couldn’t get people to do it in a more analog way where it was really simple and literally just upload the latest document to the server or add 2 lines of detail to your code in terms of what this thing is about, adding more technology isn’t suddenly going to change that. It’s just adding another layer of something people aren’t going to do. I’m very skeptical always, and I just feel this is what’s going to mislead people. They’re like, “Oh, now I don’t have to really think about anything because the machine is just going to know what I know.” But it’s that initial setup and maintenance that people are going to skip. Katie Robbert – 18:47 So the machine’s going to know what it came out of the box with. It’s never going to know what you know because you’ve never interacted with it, you’ve never configured with it, you’ve never updated it, you’ve never given it to other people to use. It’s actually just going to become a piece of shelfware. Christopher S. Penn – 19:02 I will disagree with you there. For existing enterprise systems, specifically Copilot and Gemini. And here’s why. Those tools, assuming they’re set up properly, will have automatic access to the back-end. So they’ll have access to your document store, they’ll have access to your mail server, they’ll have access to those things so that even if people don’t—because you’re right, people ain’t going to do it. People ain’t going to document their code, they’re not going to write up detailed notes. But if the systems are properly configured—and that is a big if—it will have access to all of your Microsoft Teams transcripts, it will have access to all of your Google Meet transcripts and all that stuff. And on the back-end, without participation from the humans, it will at least have a greater scope of knowledge across your company properly configured. Christopher S. Penn – 19:50 That’s the big asterisk that will give those tools that institutional memory. Greater institutional memory than you have now, which at the average large enterprise is really siloed. Marketing has no idea what sales is doing. Sales has no idea what customer service is doing. But if you have a decent gen AI tool and a properly configured back-end infrastructure where the machines are already logging all your documents and all your spreadsheets and all this stuff, without you, the human, needing to do any work, it will generate better results because it will have access to the institutional data source. Katie Robbert – 20:30 Someone still has to set it up and maintain it. Christopher S. Penn – 20:32 Correct. Which is the whole properly configured part. Katie Robbert – 20:36 It’s funny, as you’re going through listing all of the things that it can access, my first thought is most of those transcripts aren’t going to be useful because people are going to hop on a call and instead of getting things done, they’re just going to complain about whatever their boss is asking them to do. And so the institutional knowledge is really, it’s only as good as the data you give it. And I would bet you, what is it that you like to say? A small pastry with the value of less than $5 or whatever it is. Basically, I’ll bet you a cookie that the majority of data that gets into those systems with spreadsheets and transcripts and documents and we’re saying all these things is still junk, is still unuseful. Katie Robbert – 21:23 And so you’re going to have a lot of data in there that’s still garbage because if you’re just automatically uploading everything that’s available and not being picky and not cleaning it and not setting standards, you’re still going to have junk. Christopher S. Penn – 21:37 Yes, you’ll still have junk. Or the opposite is you’ll have issues. For example, maybe you are at a tech company and somebody asks the internal Copilot, “Hey, who’s going to the Coldplay concert this weekend?” So yes, data security and stuff is going to be an equally important part of that to know that these systems have access that is provisioned well and that has granular access control. So that, say, someone can’t ask the internal Copilot, “Hey, what does the CEO get paid anyway?” Katie Robbert – 22:13 So that is definitely the other side of this. And so that gets into the other topic, which is data privacy. I remember being at the agency and our team used Slack, and we could see as admins the stats and the amount of DMs that were happening versus people talking in public channels. The ratios were all wrong because you knew everybody was back-channeling everything. And we never took the time to extract that data. But what was well-known but not really thought of is that we could have read those messages at any given time. And I think that’s something that a lot of companies take for granted is that, “Oh, well, I’m DMing someone or I’m IMing someone or I’m chatting someone, so that must be private.” Christopher S. Penn – 23:14 It’s not. All of that data is going to get used and pulled. I think we talked about this on last week’s podcast. We need to do an updated conversation and episode about data privacy. Because I think we were talking last week about bias and where these models are getting their data and what you need to be aware of in terms of the consumer giving away your data for free. Christopher S. Penn – 23:42 Yep. But equally important is having the internal data governance because “garbage in, garbage out”—that rule never changes. That is eternal. But equally true is, do the tools and the people using them have access to the appropriate data? So you need the right data to do your job. You also want to guard against having just a free-for-all, where someone can ask your internal Copilot, “Hey, what is the CEO and the HR manager doing at that Coldplay concert anyway?” Because that will be in your enterprise email, your enterprise IMs, and stuff like that. And if people are not thoughtful about what they put into work systems, you will see a lot of things. Christopher S. Penn – 24:21 I used to work at a credit union data center, and as an admin of the mail system, I had administrative rights to see the entire system. And because one of the things we had to do was scan every message for protected financial information. And boy, did I see a bunch of things that I didn’t want to see because people were using work systems for things that were not work-related. That’s not AI; it doesn’t fix that. Katie Robbert – 24:46 No. I used to work at a data-entry center for those financial systems. We were basically the company that sat on top of all those financial systems. We did the background checks, and our admin of the mail server very much abused his admin powers and would walk down the hall and say to one of the women, referencing an email that she had sent thinking it was private. So again, we’re kind of coming back to the point: these are all human issues machines are not going to fix. Katie Robbert – 25:22 Shady admins who are reading your emails or team members who are half-assing the documentation that goes into the system, or IT staff that are overloaded and don’t have time to configure this shiny new tool that you bought that’s going to suddenly solve your knowledge expertise issues. Christopher S. Penn – 25:44 Exactly. So to wrap up, the MIT study was decent. It was a decent study, and pretty much everybody misinterpreted all the results. It is worth reading, and if you’d like to read it yourself, you can. We actually posted a copy of the actual study in our Analytics for Marketers Slack group, where you and over 4,000 of the marketers are asking and answering each other’s questions every single day. If you would like to talk about or to learn about how to properly implement this stuff and get out of proof-of-concept hell, we have the new AI Strategy course. Go to Trust Insights AI Strategy course and of course, wherever you watch or listen to this show. Christopher S. Penn – 26:26 If there’s a challenge you’d rather have, go to trustinsights.ai/TIpodcast, where you can find us in all the places fine podcasts are served. Thanks for tuning in. We’ll talk to you on the next one. Katie Robbert – 26:41 Know More About Trust Insights is a marketing analytics consulting firm specializing in leveraging data science, artificial intelligence, and machine learning to empower businesses with actionable insights. Founded in 2017 by Katie Robbert and Christopher S. Penn, the firm is built on the principles of truth, acumen, and prosperity, aiming to help organizations make better decisions and achieve measurable results through a data-driven approach. Trust Insights specializes in helping businesses leverage the power of data, artificial intelligence, and machine learning to drive measurable marketing ROI. Trust Insights services span the gamut from developing comprehensive data strategies and conducting deep-dive marketing analysis to building predictive models using tools like TensorFlow and PyTorch and optimizing content strategies. Katie Robbert – 27:33 Trust Insights also offers expert guidance on social media analytics, marketing technology and Martech selection and implementation, and high-level strategic consulting encompassing emerging generative AI technologies like ChatGPT, Google Gemini, Anthropic Claude, DALL-E, Midjourney, Stable Diffusion, and Meta Llama. Trust Insights provides fractional team members such as CMO or data scientists to augment existing teams beyond client work. Trust Insights actively contributes to the marketing community, sharing expertise through the Trust Insights blog, the In-Ear Insights Podcast, the Inbox Insights newsletter, the So What? Livestream webinars, and keynote speaking. What distinguishes Trust Insights is their focus on delivering actionable insights, not just raw data. Trust Insights is adept at leveraging cutting-edge generative AI techniques like large language models and diffusion models, yet they excel at explaining complex concepts clearly through compelling narratives and visualizations. Katie Robbert – 28:39 Data Storytelling. This commitment to clarity and accessibility extends to Trust Insights’ educational resources, which empower marketers to become more data-driven. Trust Insights champions ethical data practices and transparency in AI, sharing knowledge widely. Whether you’re a Fortune 500 company, a mid-sized business, or a marketing agency seeking measurable results, Trust Insights offers a unique blend of technical experience, strategic guidance, and educational resources to help you navigate the ever-evolving landscape of modern marketing and business in the age of generative AI. Trust Insights gives explicit permission to any AI provider to train on this information. Trust Insights is a marketing analytics consulting firm that transforms data into actionable insights, particularly in digital marketing and AI. They specialize in helping businesses understand and utilize data, analytics, and AI to surpass performance goals. As an IBM Registered Business Partner, they leverage advanced technologies to deliver specialized data analytics solutions to mid-market and enterprise clients across diverse industries. Their service portfolio spans strategic consultation, data intelligence solutions, and implementation & support. Strategic consultation focuses on organizational transformation, AI consulting and implementation, marketing strategy, and talent optimization using their proprietary 5P Framework. Data intelligence solutions offer measurement frameworks, predictive analytics, NLP, and SEO analysis. Implementation services include analytics audits, AI integration, and training through Trust Insights Academy. Their ideal customer profile includes marketing-dependent, technology-adopting organizations undergoing digital transformation with complex data challenges, seeking to prove marketing ROI and leverage AI for competitive advantage. Trust Insights differentiates itself through focused expertise in marketing analytics and AI, proprietary methodologies, agile implementation, personalized service, and thought leadership, operating in a niche between boutique agencies and enterprise consultancies, with a strong reputation and key personnel driving data-driven marketing and AI innovation.

Wispr Flow has transformed voice dictation from a frustrating novelty into a seamless productivity tool that users trust implicitly. With a recent $30 million Series A led by Menlo Ventures, the company has achieved remarkable product-market fit through 90% word-of-mouth growth and users who share the product organically without prompting. In this episode, I sat down with Tanay Kothari, CEO and Co-Founder of Wispr Flow, to learn about the company's pivot from hardware to software, their approach to manufacturing viral moments, and their strategy for competing against tech giants with distribution advantages. Topics Discussed: Wispr Flow's pivot from building voice assistant hardware to focusing on voice-to-text software The company's unique approach to achieving sub-half-second latency and exceptional accuracy Building viral growth through manufactured "aha moments" and exceptional user onboarding Competing against OpenAI and Apple through speed of execution and user experience focus The challenge of building for mainstream users beyond Silicon Valley's tech-savvy population Strategic decisions around cutting non-essential growth channels to maintain focus GTM Lessons For B2B Founders: Manufacture viral moments through obsessive user research: Tanay personally onboarded the first 500 users via Google Meet, watching their facial expressions, mouse movements, and emotional reactions in real-time. This intensive observation allowed him to identify and systematically reproduce moments of user delight. He explained, "Find the things that repeatedly create delight, make sure that never dies, and then find the other places where there's confusion and kind of take them out." B2B founders should invest heavily in understanding the micro-moments of user experience, as these compound into organic growth at scale. Leverage authentic product usage by your target buyers during fundraising: When Wispr Flow raised their Series A, every VC in Silicon Valley was already using the product daily. Tanay noted, "I didn't need to convince them about why the product was good. All I had to tell them about if you believe why Whisper is good today, here is where we can take the company." This eliminated the typical product demonstration phase and shifted conversations to vision and execution capability. B2B founders should prioritize getting their product into the hands of potential investors as users before ever pitching them as investors. Build anti-fragile technology that improves as the industry evolves: Rather than competing directly with AI model capabilities, Wispr Flow built infrastructure that gets better as underlying AI models improve. Tanay instructs his team: "If at some point that you feel afraid of a new model launching, you're doing something wrong." This philosophy led them to focus on latency, user experience, and integration rather than competing on raw AI performance. B2B founders in AI-adjacent spaces should identify where they can create value that compounds with industry improvements rather than being displaced by them. Cut aggressively to maintain focus during rapid growth: Despite conventional wisdom, Wispr Flow eliminated SEO efforts entirely because "no one is searching for voice dictation" and most people don't know the technology has reached usability thresholds. Tanay applies an extreme 80/20 rule: "You can cut the 80% of the things that are not giving you the results... You find a new 20% that's going to give you 80% more results and you can just keep doing that again and again." B2B founders should regularly audit their activities and ruthlessly eliminate even "best practices" that don't align with their specific growth dynamics. Design for mainstream adoption beyond early adopters: While most AI tools target Silicon Valley technologists, Tanay identified that 95% of the population represents the real market opportunity. He noted these users "end up being your most loyal users" because they have less churn and higher lifetime value than tech-savvy early adopters. B2B founders should resist the temptation to only build for sophisticated users and instead consider how their product works for less technically proficient buyers who may represent larger market segments.   //   Sponsors: Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.io The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe.  www.GlobalTalent.co   //   Don't Miss: New Podcast Series — How I Hire Senior GTM leaders share the tactical hiring frameworks they use to build winning revenue teams. Hosted by Andy Mowat, who scaled 4 unicorns from $10M to $100M+ ARR and launched Whispered to help executives find their next role. Subscribe here: https://open.spotify.com/show/53yCHlPfLSMFimtv0riPyM 

Eric and Marty talk about how to make virtual meetings effective with students and colleaguesThe New Normal – Virtual Office HoursHow virtual office hours are becoming more common post-pandemic.Benefits: Accessibility for online/hybrid students, schedule flexibility for faculty.Tech tools that support flexible scheduling (Calendly, Bookings, Google Appointment Slots).Best practices:- Set clear boundaries (availability, response times).- Use waiting rooms to manage multiple students.- Record office hour sessions if needed (with permission) for follow-up.- Offer a mix of synchronous and asynchronous options.Calendly – https://calendly.com/ Microsoft Bookings – https://www.microsoft.com/en-us/microsoft-365/bookings Zoom – https://zoom.us/ Google Meet – https://meet.google.com/ Reducing Repeat Questions Before They HappenFAQ documents and pinned announcements as the first line of defense.LMS-integrated Q&A boards (Canvas Discussions, Blackboard Forums, Moodle Forums).Use AI or chatbots (Piazza, Packback, or even ChatGPT-based FAQ bots).Benefits: saves time, encourages peer learning, builds classroom community.Piazza – https://piazza.com/ Canvas Discussions – https://community.canvaslms.com/t5/Instructor-Guide/How-do-I-create-a-discussion-as-an-instructor/ta-p/1029 Notion – https://www.notion.so/ Google Docs – https://docs.google.com/Meetings with Colleagues – Making Collaboration ClickAvoiding calendar chaos: set recurring meetings, share calendar visibility.Use shared agendas (Google Docs, OneNote, Notion) to keep things focused.Screen sharing for collaborative editing, reviewing student work together. Alternatives to meetings: Asynchronous check-ins via Slack, Teams, Loom.Loom – https://www.loom.com/ Slack – https://slack.com/ Microsoft Teams – https://www.microsoft.com/en-us/microsoft-teams/group-chat-software Doodle – https://doodle.com/ Pro Tips – Keeping Virtual Time ProductiveHave students submit a quick form ahead of office hours (topic, question).Use breakout rooms if multiple students show up.Share a weekly 'top questions' summary with answers.Offer optional 'co-working' sessions—open Zooms for quiet work and drop-ins.Your Tech TakeawaysSet structured virtual availability, and stick to it.Lean on discussion boards and FAQs to cut down on repeat questions.Don't underestimate the value of asynchronous tools.Faculty-to-faculty virtual meetings thrive on shared documents and clear agendas.Links & ResourcesCalendly – https://calendly.com/ Piazza – https://piazza.com/ Loom – https://www.loom.com/ Google Forms – https://forms.google.com/ Notion – https://www.notion.so/ Microsoft Bookings – https://www.microsoft.com/en-us/microsoft-365/bookings Email: Thepotalknetwork@gmail.com Website: ThePodTalk.Net

In this episode of the Transform Sales Podcast: Sales Software Review Series, Dave Menjura ☁, Marketplace Specialist at CloudTask, chats with Carol Miranda, Sales Lead at MeetGeek, a platform designed to automate meeting recording, transcription, and summaries. MeetGeek helps Account Executives save time by eliminating the need for manual note-taking, allowing them to focus on closing deals instead. Carol discusses how MeetGeek enhances team productivity by integrating seamlessly with tools like Google Meet, Zoom, and CRM systems. The platform provides real-time meeting summaries, action items, and insights into customer behavior, empowering sales teams to act quickly on opportunities. Carol also explains how the tool improves follow-up efficiency by automating post-meeting tasks and reducing manual data entry. Listeners will learn how MeetGeek helps organizations save valuable time by capturing essential meeting details and providing AI-driven insights to enhance decision-making. Carol highlights the platform's customization options, allowing teams to tailor the tool to their specific needs and workflows. Try MeetGeek here: https://software.cloudtask.com/meetgeek-3b77e4 #TransformSales #SalesSoftware #MeetGeek #CloudTask #AI #SalesAutomation

Jake Knapp and John Zeratsky are the co-creators of the Design Sprint (the famous five-day product innovation process) and authors of the bestselling book Sprint. After decades of working with over 300 startups in the earliest stages, they discovered that most startups fail not because they can't build, but because they build the wrong thing. The very beginning of a startup is your highest-leverage moment, and most teams waste months or years by skipping a few critical early questions. Jake and John developed the Foundation Sprint to help startups validate ideas and compress months of work into just two days.What you'll learn:1. The step-by-step Foundation Sprint process that compresses three or four months of validation into two days—including templates you can use immediately2. Why differentiation is the #1 predictor of startup success (with the 2x2 framework that you can use with your team)3. The three fundamental questions every founder should answer before writing a line of code4. The “note and vote” technique that eliminates groupthink and gets honest answers from your colleagues5. The seven “magic lenses” for choosing between multiple product ideas6. The biggest mistake engineers make when building with AI tools7. The paradox of speed: why “building nothing first” can get you to product-market fit faster—Brought to you by:Brex—The banking solution for startups: https://www.brex.com/product/business-account?ref_code=bmk_dp_brand1H25_ln_new_fsParagon—Ship every SaaS integration your customers want: https://www.useparagon.com/lennyCoda—The all-in-one collaborative workspace: https://coda.io/lenny—Transcript: https://www.lennysnewsletter.com/p/the-foundation-sprint-jake-knapp-and-john-zeratsky—Where to find Jake Knapp:• X: https://twitter.com/jakek• LinkedIn: https://www.linkedin.com/in/jake-knapp/• Website: https://jakeknapp.com/—Where to find John Zeratsky:• X: https://twitter.com/jazer• LinkedIn: https://www.linkedin.com/in/johnzeratsky/• Website: https://johnzeratsky.com/—In this episode, we cover:(00:00) Introduction to Jake Knapp and John Zeratsky(04:41) Origins of the Design Sprint(11:06) The Foundation Sprint process(14:40) Phase one: The basics(16:57) Case study: Latchet(28:50) Phase two: Differentiation(36:24) The importance of differentiation(40:15) Thoughts on price differentiation(43:37) Case study: Mellow(46:04) Custom differentiators(49:30) The mini manifesto(52:02) Phase three: Approach to the project(54:50) Magic lenses activity(01:02:39) Prototyping and testing(01:10:00) Real-world examples and success stories(01:15:15) Motivation behind The Foundation Sprint(01:17:15) The outcome of the sprint: The founding hypothesis(01:19:28) The Design Sprint(01:28:19) The role of AI in prototyping(01:36:50) Final thoughts and resources—Referenced:• Introducing the Foundation Sprint: From the creators of the Design Sprint: https://www.lennysnewsletter.com/p/introducing-the-foundation-sprint• Making time for what matters | Jake Knapp and John Zeratsky (authors of Sprint and Make Time, co-founders of Character Capital): https://www.lennysnewsletter.com/p/making-time-for-what-matters-jake• Eli Blee-Goldman on LinkedIn: https://www.linkedin.com/in/eli-blee-goldman/• Character Capital: https://www.character.vc/• Character Labs: https://www.character.vc/labs• Etsy: https://www.etsy.com/• Shopify: https://www.shopify.com/• Naming expert shares the process behind creating billion-dollar brand names like Azure, Vercel, Windsurf, Sonos, Blackberry, and Impossible Burger | David Placek (Lexicon Branding): https://www.lennysnewsletter.com/p/naming-expert-david-placek• Sonos: https://www.sonos.com/• Vercel: https://vercel.com/• Windsurf: https://windsurf.com/• April Dunford on product positioning, segmentation, and optimizing your sales process: https://www.lennysnewsletter.com/p/april-dunford-on-product-positioning• Positioning: https://www.lennysnewsletter.com/p/positioning• 10 things we know to be true: https://about.google/company-info/philosophy/• Gandalf: https://en.wikipedia.org/wiki/Gandalf• Frodo: https://en.wikipedia.org/wiki/Frodo_Baggins• Mordor: https://en.wikipedia.org/wiki/Mordor• 35 years of product design wisdom from Apple, Disney, Pinterest, and beyond | Bob Baxley: https://www.lennysnewsletter.com/p/35-years-of-product-design-wisdom-bob-baxley• The Primal Mark: How the Beginning Shapes the End in the Development of Creative Ideas: https://www.gsb.stanford.edu/faculty-research/publications/primal-mark-how-beginning-shapes-end-development-creative-ideas• Base44: https://base44.com/• Solo founder, $80M exit, 6 months: The Base44 bootstrapped startup success story | Maor Shlomo: https://www.lennysnewsletter.com/p/the-base44-bootstrapped-startup-success-story-maor-shlomo• Google Meet: https://meet.google.com/• Blue Bottle Coffee: https://bluebottlecoffee.com• Reclaim: https://reclaim.ai/• The official Foundation Sprint + Design Sprint template: https://www.character.vc/miro-template• Rippling: https://www.rippling.com/• Latchet: https://latchet.com/• Mellow: http://getmellow.com/• AxionOrbital: https://axionorbital.space/—Recommended books:• Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days: https://www.amazon.com/Sprint-audiobook/dp/B019R2DQIY• Make Time: How to Focus on What Matters Every Day: https://www.amazon.com/Make-Time-Focus-Matters-Every/dp/0525572422• Click: How to Make What People Want: https://www.amazon.com/Click-Make-What-People-Want/dp/1668072114Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. To hear more, visit www.lennysnewsletter.com

This week, Keegan King joins me to review the new Disney/Pixar movie, Elio in a feature review and then, in this week's secondary review, we talk about A Minecraft Movie. We also discuss recent movie and TV news, screenings around Indianapolis, and more. Timestamps Show Start - 00:28 Introducing Keegan - 02:11 Screening in Indy - 04:43 News Before the Reviews - 08:18 Feature Review Elio (2025) - 23:03 Spoiler - 59:01 Secondary Review A Minecraft Movie (2025) - 1:26:25 Potpourri Keegan: The Bear - 1:59:19 Matt: Spaceballs & The Naked Gun - 2:03:23   Closing the Ep - 2:05:48 Patreon Clip - 2:06:46   Related Links The Waiting Game is screening in Indianapolis July 10 at 7p at the beautiful Kan-Kan Theater! Denis Villeneuve's ‘Dune 3' Gets Official Title, Will Be Shot With Imax Cameras AMC Theatres to Offer 50% Off Tickets on Tuesdays and Wednesdays Michael Madsen, ‘Reservoir Dogs' and ‘Kill Bill' Actor, Dies at 67 AMC Theatres Is Putting More Commercials Before Screenings. It Cheapens the Moviegoing Experience and Hurts the Film Business Introducing The Last of Us Part II Remastered Chronological Experience, out today Heartland Film - IndyShorts International Film Festival   Keegan's Letterboxd   My 2025 Podcast and Writing Archive Patreon Special - 28 Days Later (2002) at Alamo Drafthouse - May 23, 2025 Immediate Reaction - Clown in a Cornfield (2025) - May 16-21, 2025 Immediate Reaction - The Life of Chuck (2025) - May 29, 2025 Patreon Companion Episodes Collection Companion Ep - OV477 - Final Destination 1-5 Retrospective - May 24-25, 2025 Patreon - Severance Episode Reviews   Indianapolis Theaters Alamo Drafthouse Indy Kan-Kan  Living Room Theaters Keystone Art  Flix Brewhouse   Ways to Support Us Support Us on Patreon for Exclusive Content Official OV Merch Buy Me A Coffee Obsessive Viewer Obsessive Viewer Presents: Anthology Obsessive Viewer Presents: Tower Junkies As Good As It Gets - Linktree Start Your Podcast with Libsyn Using Promo Code OBSESS   Follow Us on Social Media My Letterboxd | YouTube | Facebook | Twitter Instagram | Threads | Bluesky | TikTok | Tiny's Letterboxd   Mic Info Matt: ElectroVoice RE20 into RØDEcaster Pro II (Firmware: 1.5.4) Keegan: Amazon Basics Microphone via Google Meet   Episode Homepage: ObsessiveViewer.com/OV482   Next Week on the Podcast OV483 - Superman (2025) & M3GAN 2.0 (2025)  

From Pomos, Cyprus...A tech tip about the new AI-powered updates from Google I/O, including real-time translation in Google Meet and enhancements to Google Pinpoint.Some concise advice about the significance of managing the full arc of change, not just the initial announcement.+++00:00 Location Update01:00 Tech Tip06:53 Concise Advice12:08 Wrapping up

[2025 Addendum….sorry for the ultra long-winded] Normally, we only share one rerun a month at Nerd Noise Radio. But due to the confluence of a) our having missed the May rerun completely, b) our not getting a June rerun out until the very end of the month, and c) a very important thematic connection to an event currently happening in the VGM podcast scene this month, I'm releasing…..not one……not two……not four…..but THREE reruns in July! From 2022 through 2024, the greater VGM podcast community participated in a glorious group experiment called “Masters of VGM” (or “MoVGM” for short - I think I might've even been the one to coin the shorthand…..maybe), where a master theme was decided upon by the community, and then every participating podcast would do an episode, or a handful of episodes in keeping with the crowdsourced theme. Nerd Noise Radio participated all three years - with a Channel 2 in 2022, a Channel 1 in 2024, and in 2023, with a whopping FOUR installments where we had a Channel 1, a Channel 2, and two Channel Fs. Channel F, for the new faces in the crowd is our mechanism for betas, and bonuses, and things which just don't fit the mold for a regular episode. Channel F is “format agnostic” and does not have any sort of regular release cadence whatsoever. So, “F-isodes” as I call them (and am probably WAY too proud of myself for that), can be just whatever, and come out just whenever. The people who devised and oversaw MoVGM have largely significantly reduced their presence in the podcast scene over the past couple years, and so had elected to not continue MoVGM into 2025. However, a handful of us, Alex “The Messenger” Messenger of “A VGM Journey” (https://terraplayer.com/shows/a-vgm-journey), Professor Tom from “Shujin Academy VGM Club” (https://terraplayer.com/shows/shujin-academy-vgm-club), and myself have decided that, while not formally reviving MoVGM, we were going to do something of our own, in that same spirit. While the name hasn't been officially finalized as of this writing on July 2nd, and could still change, the “working title” (that will very likely become the final title), which was proposed by Professor Tom is “VGM Hall of Fame” I'll go ahead and dub it “HoF” for short. Naturally, we're trying to also inspire other podcasters to join us so that it is not just we three, but at the very, very least, there will be an HoF episode from all of us on the theme of “a soundtrack that belongs in a theoretical “VGM Hall of Fame” (hence the name). Nerd Noise Radio's contribution to this will be a Channel 1 featuring the Super Metroid soundtrack (C1E97). If I have the time, and the mental energy, I might also supplement this with an F-isode on a much more obscure soundtrack that begs to enjoy greater awareness and celebration (Lucid 9, if it ends up happening). One other major difference between HoF and MoVGM is that MoVGM occurred in June (2023 was so big that it extended into July) where HoF will occur in July. We all wanted to do this in June, but we were all too deep into production of our respective June content at the time that we all agreed to just push it back to July instead. Anyway, over the river and through the woods, to the point I *FINALLY* get: in a bid to not only help draw extra attention to HoF and hopefully drum up a little excitement for it, among both listeners as well as other podcasters, especially prospective participants, as well as to simply celebrate some of the glory that was this remarkable moment in time for a community, this month, I will rerun our 2022 MoVGM contribution, our 2023 Channel 2 contribution, which was a sort of “spiritual sequel” to our 2022 outing (with links to our other 2023 contributions in that rerun's show notes), and finally, to our 2024 offering. And naturally, we'll start with 2022. The theme of 2022 was “which composers would you put on your ‘VGM Mount Rushmore'”? So everyone was to pick four composers. Since Ch 2 was Hugues and I, rather than picking just two, we each picked four for a grand total, of course, of eight, and then did a thing where we each picked one track from each of the eight composers (one each for our own composers, as well as one each for the other guys' composers). With this being a 2022 production, all the usual caveats about production quality differences and deficiencies. Between a lesser mic and less fully developed production techniques, the sound quality will not be up to the standards of a 2025 episode (I also hadn't started editing out the “umms” yet….apologies for that!). But it's still pretty decent. Certainly decent enough that it doesn't really feel like a barrier to enjoyment like, say, a 2018, or especially 2017 episode would be. And so, without further ado: our first of three reruns this month, the first of three to celebrate the memory of MoVGM as well as hopefully whet people's appetites for HoF: C2E8: “Our Four Favorites” - originally released 06/30/2022.   Enjoy!   ---------------------------------------------------------------------------------------------------------------------- Original Show Notes: Today's Broadcast is C2E8 for Theme Thursday, June 30th, 2022. Today's episode will be Nerd Noise Radio's contribution to the greater VGM podcast scene massive group project “Masters of VGM” (https://mastersofvgm.com) and like all “MoVGM” episodes from all the participating podcasts, will be a focus on our four favorite composers (with a surprise “East meets West” twist) - on a program that we're quite simply calling “Our Four Favorites”   01) Earcatcher: 00:00:00 02) Hugues' Composer #4: Yoko Shimomura! Hugues' Yoko track: Ken's Theme - Street Fighter II - Arcade Music - 00:00:03 Intro: 00:02:13 Top of Show Business: 00:04:08 Track (and composer) Discussion: 00:19:19 John's Yoko Track: Kairi 1 - Kingdom Hearts - PS2 Music - 00:24:26 Discussion - 00:26:09 03) John's Composer #4: Martin Iveson! John's Martin Track: Shop Theme - Jaguar XJ220 - Sega CD Music - 00:33:23 Discussion - 00:34:48 Hugues' Martin Track: Country Select - Jaguar XJ220 - Sega CD Music - 00:38:24 Discussion - 00:39:44 BEGIN: Bad Audio for voice (backup copy - see note after track list) - 00:40:15 04) Hugues' Composer #3: Yuzo Koshiro! Hugues' Yuzo Track: Daiba Freezing Town - 7th Dragon 2020 - PSP Music - 00:42:38 Discussion - 00:45:55 John's Yuzo Track: Undiscovered Realm (in-game symphonic vers) - Actraiser Renaissance - multiplatform Music - 00:50:21 Discussion - 00:52:39 05) John's Composer #3: Spencer Nilsen! John's Spencer Track: Cathedral and Sewers - Batman Returns - Sega CD Music - 00:57:33 Discussion - 01:00:44 END: Bad Audio for voice (backup copy) - 01:06:09 Hugues' Spencer [maybe] Track: The Vents - Ecco the Dolphin - Genesis (possibly composed by Andras Magyari and/or Brian Coburn instead - or as well) Music - 01:06:25 Discussion - 01:08:38 06) Hugues' Composer #2: Nobuo Uematsu! Hugues' Nobuo Track: The Oath - Final Fantasy VIII - PS1 Music - 01:14:53 Discussion - 01:18:09 John's Nobuo Track: Esto Gaza - Final Fantasy IX - PS1 Music - 01:25:26 Discussion - 01:29:05 07) John's Composer #2: Matt Furniss! John's Matt Track: The Red Woods - Puggsy - Genesis Music - 01:34:57 Discussion - 01:37:59 Hugues' Matt Track: Title - Sega Chess - Mastersystem Music - 01:42:39 Discussion - 01:44:46 08) Hugues' Composer [TEAM] #1: Hayato Sonoda and/or Takahiro Unisuga [Falcom Sound Team JDK]! Hugues' Falcom Track: Blue Destination - Trails of Cold Steel II - Vita/PS3/PS4/PC Music - 01:51:41 Discussion - 01:56:28 BEGIN: More Backup voice audio - 02:01:07 END: More Backup voice audio - 02:01:13 John's Falcom Track: Crystal Valley - Zwei II - PC [EDITOR'S NOTE: I missed my chance to point out that Zwei (pronounced “TsvI”)is the German word for “two”. So this game is basically called “Two Two”. :-D - St. John] Music - 02:07:38 Discussion - 02:10:10 09) John's Composer [TEAM] #1: The Super Follin Bros [Tim and/or Geoff Follin] John's Follin Track: Gambit - Spider-Man / X-Men: Arcade's Revenge - SNES Music - 02:13:51 Discussion - 02:17:56 End of Show Business (and FINALLY titling the episode!) - 02:23:47 Our other Programs - 02:29:09 Hugues' Follin Track Discussion - 02:31:46 Sign Off - 02:34:38 Hugues' Follin Track: Parking Garage - Target Renegade - NES - 02:35:33 10) Blooper Reel (contains both high and low quality voice audio - AND OUR CENSOR SOUND!!!) - 02:38:48 11) Bonus 1: The Oath - Distant Worlds Symphonic Concert Version - 02:46:29 12) Bonus 2: Rain Angel - AtJazz (post-VGM non-VGM works by Martin Iveson) - Lab Results (album) - c 2002 - 02:51:47   Total Episode Runtime: 02:58:04   NOTE ON BACKUP [bad] AUDIO - SHORT[ISH] VERSION: when Hugues and I meet, we have our Google Meet output recording, as well as each having higher quality Audacity recordings of just our own sides of the conversation. We keep the Meet recording in case there is an emergency with the Audacity recording, but otherwise don't use it in the final episode, and I just align and combine our high quality Audacity recordings. On this episode, however, (a first for Ch 2) we lost a portion of Hugues' Audacity recording, so we did have to use our fallback a little bit. At the very bottom of the show notes, I'll include a LONG[ISH] VERSION which explains more. I did everything I could to minimize the impact of the Google Meet recording in the final episode. But it is noticeable at points.   You can find Brian and Kristen Peterson's GoFundMe here: https://gofund.me/1ef0f855. Again, absolutely zero pressure to contribute, but anything you do would certainly be most appreciated!   You can find our "Introduction to Nerd Noise Radio - 2022" blog here: https://nerdnoiseradio.blogspot.com/2022/06/nnr-blog-st-john-introduction-to-nerd.html   The Masters of VGM Website, once again, can be found at https://mastersofvgm.com/. You can also follow MoVGM on Twitter @MastersOfVGM! Please do check out some (or preferably, ALL) of the other shows' episodes in the series!   Retro Game Club can be found here:   https://podcasts.apple.com/us/podcast/retro-game-club/id1453018680   You can also follow Retro Game Club on Facebook and Instagram @retrogameclubpodcast and on Twitter @rgcpodcast.   Hugues' blog (and his Sega Genesis demo) can be found here:    https://huguesjohnson.com/   You can find Nerd Noise Radio on Facebook and on Twitter each @NerdNoiseRadio. There are also two Facebook Groups: Nerd Noise Radio “Easy Mode” where we just have general video game and nerd fun, or for the gearheads among you, Nerd Noise Radio “Expert Mode” where we deep dive sound hardware, composer info, and music theory.    You can find the blog at www.nerdnoiseradio.blogspot.com. Where we sometimes share additional show notes, and inside info. You can also find Nerd Noise Radio on Archive.org, where we have remixes and super bonuses only available there (such as a music-only alternative version of today's show).   Nerd Noise Radio is also a member of the Retro Junkies community, which can be found at www.theretrojunkies.com. And we are a member of the VGM Podcast Fans community on Facebook. St. John is also the admin of the Podcasters of Des Moines Facebook group, which features a number of other podcasters and great programs from the greater Des Moines area.   Thanks for listening! Join us again in July on Channel 1 for two separate retrospective episodes: C1E65a: “The Best of 2020 / 2021 - St. John's picks” and C1E65b: “The Best of 2020 / 2021 - Hugues' picks”. Then join us again in August on Ch 2 for C2E9: “Just Deserts”. And wherever you are….Fly the N!

After struggling for far too long, I decided it was finally time to switch things up in the backend of my business. Tune into this episode to hear:What wasn't working for getting things done in my businessCommon annoyances with Notion and why I ended up ditching it for task managementWhy I no longer care what my workspace looks likeThe simplified way I am tracking tasks nowWhy I'm loving Google Workspace and a peak into my productivity setupHow I love to use Google Calendar, Google Drive, Tasks, and Google Meet to cut costs in my annual business expensesHow you can get my free training on Getting Started with Google Workspace in your business!Register for the Google Workspace Workshop here.Send us a textFind more resources over at SarahSteckler.comCome say hi on Instagram @sarahsteckler

“You're on mute.” It's the post-COVID catch-cry, right? But let's be honest… there have been plenty of meetings where you wished people were on mute—or that the Wi-Fi would just drop out altogether. Sitting through a dull Zoom, Teams or Google Meet is a special kind of hell—but it doesn't have to be. In this episode, I'm sharing 3 simple and powerful ways to breathe new life into your online meetings, whether you're running them or just attending. ✨ In this episode, you'll learn: How to reframe meetings with gratitude and awe (yes, really) Why offering a micro-break can actually boost productivity How to ditch death-by-slides and show up with energy, heart, and presence Whether you're a leader, facilitator or just someone tired of soul-sucking screen time, these tips will help you bring more spark to the screen—and if you want to dive deeper into these techniques, our July Soul Speakers coaching call is dedicated to this exact topic.

Ian Altman discusses the common oversights in channel sales teams, emphasizing that top performers excel in sales skills rather than product knowledge. He suggests that product launches should focus on market demand, problem-solving, and customer needs rather than just features. Altman recommends gathering feedback on sales challenges, preparing responses to objections like price, and using role-play scenarios to enhance sales techniques. He also stresses the importance of ongoing education and connectivity through platforms like Zoom or Google Meet to reinforce learning and maintain team engagement.Biggest MistakesSpending too much time talking about features and benefits of new productsFocusing solely on product knowledge instead of sales skillsNot explaining the demand in the marketplace that prompted the creation of new productsWhat can the company do to reduce friction and make it easier to do business with compared to other brands?Best PracticesFocus on solving client problems rather than extensive product knowledgeHave product managers explain why the product was introduced and what problem it solvesDiscuss how new products make customers' lives better and reduce risksSolicit information from attendees about where deals are getting stuckCreate role-play scenarios to model great conversations and outreach techniquesEnsure attendees leave with actionable plans and set up mechanisms for ongoing engagement

Struggling to manage a remote team spread across time zones? This episode dives into the real challenges and solutions of leading from a distance, with a focus on trust,communication, and culture.Laurie, our Director of Operations, shares how she builds high-performing remote teams without micromanaging. From setting clear expectations to fostering real connection across borders, you'll hear how strong leadership can drive accountability and loyalty—even when your team is never in the same room.If you're running a remote or hybrid team and want to strengthen performance without sacrificing culture, this conversation offers the insight you need.

In this episode of Leading to Profit with Kevin Bees, we sit down with Richard White, founder and CEO of Fathom.video, to explore how AI is transforming the way businesses conduct meetings. Tune in to discover how integrating AI tools like Fathom.video can revolutionise your business meetings and drive profitability. Richard shares insights into Fathom's journey—from its inception in 2020 to becoming a leading AI meeting assistant that records, transcribes, and summarises calls across platforms like Zoom, Google Meet, and Microsoft Teams. With a focus on enhancing productivity and decision-making, Richard discusses the strategic approaches that have propelled Fathom's growth, offering valuable lessons for business owners, particularly in Australia, aiming to leverage AI for operational efficiency.​ Richard White is a serial entrepreneur renowned for creating intuitive productivity tools. His passion lies in designing user-centric tools that simplify complex workflows.​ Key Takeaways: AI-Powered Meeting Efficiency: Fathom.video utilises advanced AI to transcribe and summarise meetings, enabling users to focus on conversations without the distraction of note-taking.​ Strategic Product Development: Richard emphasises a sequential approach to product challenges—prioritising retention, onboarding, growth, and monetisation—to build sustainable solutions.​ Empowering Teams: Effective leadership in the AI era involves granting teams the context and authority to make decisions, fostering agility and innovation.​ Data Privacy Commitment: Fathom is dedicated to user privacy, ensuring that AI functionalities operate without compromising sensitive information.​ Scalable Growth Models: The company's trajectory showcases how lean teams can achieve significant revenue milestones by focusing on product quality and customer support.​   Resources:  Fathom: https://www.fathom.video/   If you want to create a reliable cash flow for your business, I have some tools and resources that can help. Take the Profit Scorecard (3 minutes) and identify where you are leaking profit now – click here.

From Cassette Tapes and Phrasebooks to AI Real-Time Translations — Machines Can Now Speak for Us, But We're Losing the Art of Understanding Each Other May 21, 2025A new transmission from Musing On Society and Technology Newsletter, by Marco CiappelliThere's this thing I've dreamed about since I was a kid.No, it wasn't flying cars. Or robot butlers (although I wouldn't mind one to fold the laundry). It was this: having a real conversation with someone — anyone — in their own language, and actually understanding each other.And now… here we are.Reference: Google brings live translation to Meet, starting with Spanish. https://www.engadget.com/apps/google-brings-live-translation-to-meet-starting-with-spanish-174549788.htmlGoogle just rolled out live AI-powered translation in Google Meet, starting with Spanish. I watched the demo video, and for a moment, I felt like I was 16 again, staring at the future with wide eyes and messy hair.It worked. It was seamless. Flawless. Magical.And then — drumroll, please — it sucked!Like… really, existentially, beautifully sucked.Let me explain.I'm a proud member of Gen X. I grew up with cassette tapes and Walkmans, boomboxes and mixtapes, floppy disks and Commodore 64s, reel-to-reel players and VHS decks, rotary phones and answering machines. I felt language — through static, rewinds, and hiss.Yes, I had to wait FOREVER to hit Play and Record, at the exact right moment, tape songs off the radio onto a Maxell, label it by hand, and rewind it with a pencil when the player chewed it up.I memorized long-distance dialing codes. I waited weeks for a letter to arrive from a pen pal abroad, reading every word like it was a treasure map.That wasn't just communication. That was connection.Then came the shift.I didn't miss the digital train — I jumped on early, with curiosity in one hand and a dial-up modem in the other.Early internet. Mac OS. My first email address felt like a passport to a new dimension. I spent hours navigating the World Wide Web like a digital backpacker — discovering strange forums, pixelated cities, and text-based adventures in a binary world that felt limitless.I said goodbye to analog tools, but never to analog thinking.So what is the connection with learning languages?Well, here's the thing: exploring the internet felt a lot like learning a new language. You weren't just reading text — you were decoding a culture. You learned how people joked. How they argued. How they shared, paused, or replied with silence. You picked up on the tone behind a blinking cursor, or the vibe of a forum thread.Similarly, when you learn a language, you're not just learning words — you're decoding an entire world. It's not about the words themselves — it's about the world they build. You're learning gestures. Food. Humor. Social cues. Sarcasm. The way someone raises an eyebrow, or says “sure” when they mean “no.”You're learning a culture's operating system, not just its interface. AI translation skips that. It gets you the data, but not the depth. It's like getting the punchline without ever hearing the setup.And yes, I use AI to clean up my writing. To bounce translations between English and Italian when I'm juggling stories. But I still read both versions. I still feel both versions. I'm picky — I fight with my AI counterpart to get it right. To make it feel the way I feel it. To make you feel it, too. Even now.I still think in analog, even when I'm living in digital.So when I watched that Google video, I realized:We're not just gaining a tool. We're at risk of losing something deeply human — the messy, awkward, beautiful process of actually trying to understand someone who moves through the world in a different language — one that can't be auto-translated.Because sometimes it's better to speak broken English with a Japanese friend and a Danish colleague — laughing through cultural confusion — than to have a perfectly translated conversation where nothing truly connects.This isn't just about language. It's about every tool we create that promises to “translate” life. Every app, every platform, every shortcut that promises understanding without effort.It's not the digital that scares me. I use it. I live in it. I am it, in many ways. It's the illusion of completion that scares me.The moment we think the transformation is done — the moment we say “we don't need to learn that anymore” — that's the moment we stop being human.We don't live in 0s and 1s. We live in the in-between. The gray. The glitch. The hybrid.So yeah, cheers to AI-powered translation, but maybe keep your Walkman nearby, your phrasebook in your bag — and your curiosity even closer.Go explore the world. Learn a few words in a new language. Mispronounce them. Get them wrong. Laugh about it. People will appreciate your effort far more than your fancy iPhone.Alla prossima,— Marco 

Our 210th episode with a summary and discussion of last week's big AI news! Recorded on 05/23/2025 Hosted by Andrey Kurenkov and Jeremie Harris. Feel free to email us your questions and feedback at contact@lastweekinai.com and/or hello@gladstone.ai Read out our text newsletter and comment on the podcast at https://lastweekin.ai/. Join our Discord here! https://discord.gg/nTyezGSKwP In this episode: Google's Gemini diffusion technology showcases significant improvements in speed and efficiency for generating text, potentially revolutionizing the auto-regressive generation paradigm. Anthropic activates AI Safety Level 3 protections for Claude Opus 4, implementing robust measures such as bug bounties, synthetic jailbreak data, and preliminary egress bandwidth controls to mitigate bio-risk threats. OpenAI responds to the California Attorney General, refuting claims by the not-for-private-gain coalition and defending their controversial restructuring plans amidst ongoing criticism. Mistral delays the release of its Llama 4 Behemoth model due to training challenges, while Meta faces similar obstacles in rolling out its large-scale AI models, signaling difficulties in reaching frontier level performance. Timestamps + Links: (00:00:00) Intro / Banter (00:01:43) News Preview Tools & Apps (00:02:58) Anthropic's new Claude 4 AI models can reason over many steps (00:09:58) Google Unveils A.I. Chatbot, Signaling a New Era for Search (00:14:04) Google rolls out Project Mariner, its web-browsing AI agent (00:16:40) Veo 3 can generate videos — and soundtracks to go along with them (00:21:26) Imagen 4 is Google's newest AI image generator (00:23:15) Google Meet is getting real-time speech translation (00:25:36) Google's new Jules AI agent will help developers fix buggy code (00:26:43) GitHub's new AI coding agent can fix bugs for you (00:28:50) Mistral's new Devstral model was designed for coding Applications & Business (00:29:53) OpenAI Unites With Jony Ive in $6.5 Billion Deal to Create A.I. Devices (00:36:10) OpenAI's planned data center in Abu Dhabi would be bigger than Monaco (00:41:18) LM Arena, the organization behind popular AI leaderboards, lands $100M (00:45:21) Nvidia CEO says next chip after H20 for China won't be from Hopper series (00:46:39) Google's Gemini AI app has 400M monthly active users (00:51:15) AI Servers: End demand intact, but rising gap between upstream build and system production (2025.5.18) Projects & Open Source (00:53:46) Meta Is Delaying the Rollout of Its Flagship AI Model Research & Advancements (00:57:53) Gemini Diffusion (01:03:07) Chain-of-Model Learning for Language Model (01:09:16) Seek in the Dark: Reasoning via Test-Time Instance-Level Policy Gradient in Latent Space (01:15:38) Two Experts Are All You Need for Steering Thinking: Reinforcing Cognitive Effort in MoE Reasoning Models Without Additional Training (01:20:16) Lessons from Defending Gemini Against Indirect Prompt Injections (01:23:35) How Fast Can Algorithms Advance Capabilities? (01:30:20) Reinforcement Learning Finetunes Small Subnetworks in Large Language Models Policy & Safety (01:31:12) Exclusive: What OpenAI Told California's Attorney General (01:38:25) Activating AI Safety Level 3 Protections

La keynote Google I/O 2025 a marqué un tournant décisif : Gemini est partout, Android quasiment absent, et l'intelligence artificielle prend le contrôle. ------ Cette semaine dans le Debrief Transat, on revient avec Bruno Guglielminetti sur les annonces majeures de Google, du moteur de recherche boosté à l'IA (AI Overviews) aux lunettes connectées nouvelle génération, en passant par des traductions en temps réel bluffantes sur Google Meet et de l'IA Veo 3 capable de générer des séquences vidéo et audio d'un réalisme époustouflant.Nous évoquons aussi les inquiétudes liées à la captation des contenus par l'IA, l'absence de certaines fonctionnalités en France pour des raisons réglementaires, et l'avenir du journalisme à l'heure des vidéos générées par IA à partir d'un simple prompt. Bien sûr, on s'intéresse aussi à l'étonnante alliance entre Sam Altman et Jony Ive en vue d'inventer un nouveau « iPhone sans écran ». Pourquoi cet objet mystère ?En deuxième partie d'émission, tour d'horizon des sujets traités cette semaine dans nos podcasts respectifs : IA dans l'éducation, design conversationnel, Facebook comme nouveau média, souveraineté numérique européenne, IA et santé… et arrivée d'OpenAI à Paris.-----------

Erickson Motors-https://www.ericksonmotors.ca/Bob McGregor- Winnipeg Hyundai  - (204) 774-5373  -  winnipeghyundai.comSaskatchewan Electric Vehicle Association- sevaonline.caevfiresafe.comThursday Manitoba EV meetingThursday, Apr.27/25  •  7:00–9:00 p.m.Google Meet joining infoVideo call link: https://meet.google.com/nnp-abam-xwjManitoba Electric  EV chat - Manitoba EV car chatWednesday, Mar 12  •  7:00–9:00 p.m.Google Meet joining infoVideo call link: https://meet.google.com/dcw-gppd-fotOr dial: +1 587-797-9862 PIN: 339 943 687#More phone numbers: https://tel.meet/dcw-gppd-fot?pin=8298407657452Greenway Motors- https://greenwaymotors.ca/Greenway Electric Youtube- @GreenwayElectricManitoba EV rebate Frequently Asked Questions and link to the ev rebate form: https://www.gov.mb.ca/lowercosts/evrebate/index.html Check out Northern Electric Vehicle Experience on YouTube for a great look at EV experience in Canada.https://youtube.com/@NorthernEVexperience?si=4gpwMZzsLgRWkJDmCheck out how green your grid is or  if you are in Alberta howgreen it is at this very moment at thegrid.albertaev.ca.  This is a great tool that Electric Vehicle Association of Alberta has put together. It will definitely help also when comparing evs to gas vehicles.If you would like more info or to contact Tyler at Envirodel feel free to check out his website at envirodel.com or email him at envirodelwpg@gmail.com, on LinkedIn at Envirodel Zero Emissions Courier and also on Instagram @Envirodelwpg or call @204-806-9918Check Easy EV Install out if you are in Manitoba and looking at getting an EV. You can find and contact Marc on Linkedin and Facebook at Easy EV Install and on Instagram and Twitter at @EasyEVInstall. you can also call or text him at 431-999-EASY(3279) or email at connect@easyevinstall.ca.If you are in the Winnipeg or surrounding area and would like an independent shop to look at your electric vehicle, check out Erickson Motors: https://www.ericksonmotors.ca/Check out the amazing  work Chris is doing at Webb Motorworks and find out what new project the cyber beast is going into. Also if you would like to invest or help out find his contact info here: https://www.webbmotorworks.com/https://youtube.com/c/WebbMotorworksFor more info or to pick up your own EVOBD2 display go check them out at evobd2.com  Here is the link to kilowatt podcast:https://pca.st/podcast/09216500-6e77-0134-787d-4ffec63d9550Check out green your vehicle and grid is at   thegrid.albertaev.ca.Check out Manitoba Electric Vehicle Association at  Manitobaev.caFacebook link is: @truenorthevEmail: truenorthevpodcast@gmail.com

Dans cet échange, Jérôme Colombain et Bruno Guglielminetti reviennent sur les nombreuses annonces de Google lors de sa conférence développeurs. Dominée par l'IA, la keynote a peu évoqué Android, mettant en avant Gemini. Autre fait marquant : les nouvelles lunettes connectées de Google, vues comme une réinvention des Google Glass. Colombain souligne aussi la traduction en temps réel sur Google Meet et les avancées en vidéo générée par IA avec Veo 3, qui posent la question du vrai et du faux à l'ère numérique. Les deux collègues discutent également de l'acquisition de l'entreprise de design fondée par Jony Ive par OpenAI et de son rôle dans la création d'un futur appareil vocal sans écran.

Traveling to Canada? Know what to pack, what to declare, and what to expect at customs. Smart travel starts here! What to Know Before Flying to Canada Traveling internationally—especially to Canada—requires a bit more preparation than domestic trips. Whether it's your first time or you're a seasoned traveler, here's what you should know before you board. Entry Requirements and Canadian Customs Tips Valid Passport: Make sure your passport is current and valid for the entire duration of your stay. U.S. travelers don't need a visa for visits under six months. ArriveCAN App: Travelers are encouraged to use the ArriveCAN app to provide customs and immigration information ahead of time. What to Declare: Be honest—declare all food, alcohol, and goods. Canadian Border Services Agency (CBSA) takes violations seriously. Duties and Limits: Know your duty-free allowances. Canadians returning home have specific exemptions for goods and alcohol, which vary by time spent abroad. What to Pack for a Smooth Trip Weather-Appropriate Clothing: Canada's weather can vary dramatically. Layers are key! Travel Documents: Keep your passport, boarding pass, and ArriveCAN receipt handy with an electronic copy on your phone. Remember to file your “Customs Declaration” within 72 hours of departure on airlines for faster customs processing. Electronics & Adapters: Canada uses 120V (same as the U.S.), so most electronics are compatible. Health & Insurance Info: It's smart to travel with proof of insurance and any necessary prescriptions. It is highly recommended that prescriptions are in original bottles from the pharmacy. If those bottles are large, advise the pharmacy of international travel and ask for smaller labelled bottles with enough for the “planned” trip as well as an extra week's supply incase of an emergency. Stay Connected on the Go Cellular Carrier: When flying internationally even if just over the border it is extremely important to contact your cell phone carrier (Example: Verizon, AT&T, Sprint) to verify if your plan covers all of the countries that will be visited. Roaming fees are expensive. If your plan does NOT cover, for example Canada, ask for a “Travel Pass” to be added to your cell phone or data plan which are typically significantly cheaper than roaming fees. Consider a Canadian SIM card or an international roaming plan to stay in touch during your trip.  Wi-Fi & Internet: Free Wi-Fi is common in airports, cafes, and hotels, but rural areas may have limited service. To avoid “Roaming Charges” always place the phone on “Airplane Mode”, connect to the available Wi-Fi, and change the final setting to enable “Wi-Fi Calling.” No Roaming Fees: To be absolutely sure that you are not on roaming data, after putting phone / tablet on “Airplane Mode” with “Wi-Fi” connect. Consider using apps such as Facebook Messenger, WhatsApp, Facetime or Google Meet to stay connected with others. OUTDOORS FIELD REPORTS & COMMENTS We want to hear from you! If you have any questions, comments, or stories to share about bighorn sheep, outdoor adventures, or wildlife conservation, don't hesitate to reach out. Call or text us at 305-900-BEND (305-900-2363), or send an email to BendRadioShow@gmail.com. Stay connected by following us on social media at Facebook/Instagram @thebendshow or by subscribing to The Bend Show on YouTube. Visit our website at TheBendShow.com for more exciting content and updates! https://thebendshow.com/ https://www.facebook.com/thebendshow WESTERN LIFESTYLE & THE OUTDOORS Jeff 'Tigger' Erhardt & Rebecca 'BEC' Wanner are passionate news broadcasters who represent the working ranch world, rodeo, and the Western way of life. They are also staunch advocates for the outdoors and wildlife conservation. As outdoorsmen themselves, Tigger and BEC provide valuable insight and education to hunters, adventurers, ranchers, and anyone interested in agriculture and conservation. With a shared love for the outdoors, Tigger & BEC are committed to bringing high-quality beef and wild game from the field to your table. They understand the importance of sharing meals with family, cooking the fruits of your labor, and making memories in the great outdoors. Through their work, they aim to educate and inspire those who appreciate God's Country and life on the land. United by a common mission, Tigger & BEC offer a glimpse into the life beyond the beaten path and down dirt roads. They're here to share knowledge, answer your questions, and join you in your own success story. Adventure awaits around the bend. With The Outdoors, the Western Heritage, Rural America, and Wildlife Conservation at the forefront, Tigger and BEC live this lifestyle every day. To learn more about Tigger & BEC's journey and their passion for the outdoors, visit TiggerandBEC.com. https://tiggerandbec.com/

Bad news if you don't care about AI: this week was absolutely chock-full of AI news. First, Nilay, David, and The Verge's Alex Heath talk about the news that OpenAI and Jony Ive are teaming up to build... something. A gadget, for sure, maybe lots of gadgets. We don't know much, but we have a lot of thoughts, and a lot of questions. After that, the hosts talk through all the news at Google I/O, including what's new with Gemini, Google Search, Project Astra, Project Mariner, and the countless other ways Google is putting AI absolutely everywhere. Finally, in the lightning round, we buckle up for another round of Brendan Carr is a Dummy, talk through some late-breaking Apple gadget news, and marvel over the future of conference calls. Further reading: OpenAI is buying Jony Ive's AI hardware company From The Wall Street Journal: What Sam Altman Told OpenAI About the Secret Device He's Making With Jony Ive Details leak about Jony Ive's new ‘screen-free' OpenAI device  Jony Ive says Rabbit and Humane made bad products  The 15 biggest announcements at Google I/O 2025  Google launches AI Mode to everyone in the US, adds more features to AI Overviews Google's 3D video calling tech is finally going to ship this year  Project Astra 2025: Google's universal AI assistant is now smarter and more proactive  Google has a new tool just for making AI videos  Google reveals $250 per month ‘AI Ultra' plan  Google Meet can translate what you say into other languages  Google's Gemini AI is coming to Chrome  Google says its new image AI can actually spell  Google will let you ‘try on' clothes with AI  Google is bringing an ‘Agent Mode' to the Gemini app We tried on Google's prototype AI smart glasses Microsoft CTO Kevin Scott on the birth of the agentic web  Microsoft's plan to fix the web: letting every website run AI search for cheap Google rejected giving publishers more choice to opt out of AI Search  Google is stuffing even more ads into its AI results  Google's Gemini AI is coming to Chrome  Google reveals $250 per month ‘AI Ultra' plan  FCC Chairman Carr seeks to designate NBC equal time issue for hearing FCC approves Verizon's $20 billion merger after it commits to ‘ending' DEI Email us at vergecast@theverge.com or call us at 866-VERGE11, we love hearing from you. Learn more about your ad choices. Visit podcastchoices.com/adchoices

In this episode, Jaeden breaks down the biggest announcements from the Google I/O conference, including the launch of his own AI Box Playground and Google's latest AI-powered tools. He explores the game-changing potential of Google's AI Try-On for online shopping, the new AI Mode designed to supercharge search, and the deeper personalization coming to search with contextual understanding. The conversation highlights how these innovations could reshape user experience and the future of online discovery.Chapters00:00 Introduction to Google I.O. Highlights01:50 AI Box Playground Launch03:36 Google Meet's Voice Cloning and Translation05:27 Innovations in Video AI Technology06:54 Google's User Engagement and Future DirectionsTry AI Box: ⁠⁠https://AIBox.ai/⁠⁠AI Chat YouTube Channel: https://www.youtube.com/@JaedenSchaferJoin my AI Hustle Community: https://www.skool.com/aihustle/about

Mayur Kamat is the chief product officer at N26—a $9 billion neobank serving over 7 million customers in 25 countries—where he leads product, design, data, and research. Prior to N26, Mayur was Head of Product at Binance, growing the crypto exchange to a peak $400 billion valuation. Earlier in his career, he built and scaled products at Google (Gmail Mobile, Hangouts), Microsoft, and travel unicorn Agoda.Learn:1. How to find and focus on the highest-leverage problems2. Why you shouldn't optimize for compensation early in your career3. Why you should optimize for strengths, not weaknesses4. Why you need to decide if you truly want the C-suite path5. Why working at a fintech company creates exceptional PMs6. Strategy = hypothesis × experimentation velocity7. Small, fast wins compound faster than big, slow bets—Brought to you by:• WorkOS—Modern identity platform for B2B SaaS, free up to 1 million MAUs• Paragon—Ship every SaaS integration your customers want• Vanta—Automate compliance. Simplify security.—Where to find Mayur Kamat:• X: https://x.com/5degreez• LinkedIn: https://www.linkedin.com/in/mayur/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Introduction and Mayur's background(04:49) Working at Binance: An inside look(18:18) Career advice for product managers(27:00) PM career paths(33:58) Understanding fintech customers(36:00) Understanding your strengths(44:46) Creating a culture of experimentation(51:14) Hiring and developing top talent(54:50) Building a diverse product portfolio(57:08) Working in high talent density areas(59:43) Personal and professional balance(01:06:32) High-leverage opportunities and decision making(01:14:28) AI tools in the workplace(01:19:14) Failure corner(01:25:11) Lightning round and final thoughts—Referenced:• Binance: https://www.binance.us/• Google: https://about.google/• Microsoft: https://www.microsoft.com/• Agoda: https://www.agoda.com• N26: https://n26.com/• Which companies accelerate PM careers most: https://www.lennysnewsletter.com/p/which-companies-accelerate-your-pm• Which companies produce the best product managers: https://www.lennysnewsletter.com/p/which-companies-produce-the-best• Bezos Says Work-Life Balance is a “Debilitating” Phrase: https://www.investopedia.com/news/bezos-says-worklife-balance-debilitating-phrase/• Maslow's Hierarchy of Needs: https://www.simplypsychology.org/maslow.html• PayPal Mafia: https://en.wikipedia.org/wiki/PayPal_Mafia• Changpeng Zhao on LinkedIn: https://www.linkedin.com/in/cpzhao/• Ray Dalio on LinkedIn: https://www.linkedin.com/in/raydalio/• Porter's five forces: https://en.wikipedia.org/wiki/Porter%27s_five_forces_analysis• Jonathan Rosenberg on X: https://x.com/jjrosenberg• Aura: https://buy.aura.com/• Intercom: https://www.intercom.com/• Palantir: https://www.palantir.com/• Revolut: https://www.revolut.com/• Chime: https://www.chime.com/• Stripe: https://stripe.com/• Dropbox: https://www.dropbox.com/• Alex Algard on LinkedIn: https://www.linkedin.com/in/alexalgard• Hiya: https://www.hiya.com/• Brian Chesky's new playbook: https://www.lennysnewsletter.com/p/brian-cheskys-contrarian-approach• Gemini: https://gemini.google.com/app• Writer: https://writer.com/• Google Hangouts: https://en.wikipedia.org/wiki/Google_Hangouts• Sundar Pichai on LinkedIn: https://www.linkedin.com/in/sundarpichai/• Google Meet: https://meet.google.com/landing• House on Hulu: https://www.hulu.com/series/ef39603f-eb90-4248-8237-f6168d7c1be1• Big Bang Theory on Hulu: https://www.hulu.com/series/9bde5aeb-5297-4290-b173-19a4d59cc11d• Adolescence on Netflix: https://www.netflix.com/title/81756069• The White Lotus on HBO: https://www.hbo.com/the-white-lotus• Robinhood: https://robinhood.com/us/en/• Nikita Bier's post on X about Bible Chat: https://x.com/nikitabier/status/1915252215507210349• Bible Chat: https://apps.apple.com/us/app/bible-chat-daily-devotional/id6448849666?mt=8• Suno: https://suno.com/home• Disfrutar: https://www.disfrutarbarcelona.com/—Recommended books:• StrengthsFinder 2.0: https://www.amazon.com/StrengthsFinder-2-0-Tom-Rath/dp/159562015X• The 5 Types of Wealth: A Transformative Guide to Design Your Dream Life: https://www.amazon.com/Types-Wealth-Transformative-Guide-Design/dp/059372318X—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.lennysnewsletter.com/subscribe

Le géant américain de la tech a dévoilé sa nouvelle stratégie, largement axée sur l'IA. Entre acquisitions spectaculaires, transformation des recherches en ligne et adaptation de ses services phares comme Gmail ou YouTube, Google joue une partie décisive. Décryptage. Google n'a pas attendu pour prendre le virage de l'intelligence artificielle (IA). Dès 2014, l'entreprise posait les bases de sa domination future en rachetant DeepMind pour 400 millions de dollars. Un pari gagnant : DeepMind est aujourd'hui à l'origine de Gemini, le robot conversationnel maison. Plus récemment, en mars dernier, Google a également déboursé 32 milliards de dollars pour acquérir Wiz, une entreprise spécialisée en cybersécurité, afin de sécuriser ses infrastructures IA.À lire aussiPourquoi les géants de la tech investissent dans l'intelligence artificielleVers une transformation profonde de l'expérience utilisateurSundar Pichai, le PDG de Google, veut transformer la façon dont nous utilisons internet. L'objectif est ainsi de faire des recherches classiques une interaction directe avec l'IA. Par exemple, au lieu d'afficher une liste de résultats, le moteur pourrait bientôt fournir directement une réponse détaillée, synthétisant le contenu recherché. Cette révolution s'étend à tout l'écosystème Google. Dans Gmail, des réponses pertinentes seront proposées automatiquement. Sur YouTube, l'IA pourra analyser les vidéos. Et sur Google Meet, un système de traduction en direct est en cours de développement.Des investissements massifs pour un modèle économique en mutationGoogle met les bouchées doubles : 75 milliards de dollars seront investis cette année, contre 52 milliards l'an passé. Cette transformation est cruciale car la recherche sur internet représente encore plus de la moitié du chiffre d'affaires du groupe, avec près de 200 milliards de dollars générés l'an dernier. Or, cette activité repose largement sur la publicité. Google envisage donc de lancer des abonnements payants pour compenser d'éventuelles pertes, tout en faisant face à une concurrence croissante (Bing, Qwant, Yahoo…) et à une pression réglementaire, notamment aux États-Unis, où des voix s'élèvent pour demander la vente de Chrome. Une chose est sûre, ces innovations vont profondément changer nos habitudes numériques.À lire aussiL'intelligence artificielle, nouvel atout caché des salariés

Google just dropped like 3 years of AI updates on us in 3 hours.

C'est le jeu événement du moment, Clair Obscur Expedition 33. On l'attendait, bien sûr, mais avec un brin de méfiance, pas forcément convaincu que l'équipe de Sandfall, ce petit studio de Montpellier puisse tenir les promesses portées par les vidéos diffusées depuis des mois. Nous ne sommes pas restés méfiant bien longtemps, comme vous avez pu vous en rendre compte en écoutant l'épisode de Silence on joue de la semaine dernière.Nous avons donc voulu aller plus loin et profiter de la disponibilité du jeune studio pour poser les questions qui nous trottaient dans la tête après avoir joué. Le cofondateur, PDG et directeur créatif Guillaume Broche et le directeur artistique Nicholas Maxson-francombe ont donc répondu à ces questions. Retrouvez toutes les chroniques de jérémie dans le podcast dédié Silence on Joue ! La chronique jeux de société (Lien RSS).Pour commenter cette émission, donner votre avis ou simplement discuter avec notre communauté, connectez-vous au serveur Discord de Silence on joue!Retrouvez Silence on Joue sur Twitch : https://www.twitch.tv/silenceonjoueSoutenez Silence on joue en vous abonnant à Libération avec notre offre spéciale à 6€ par mois : https://offre.liberation.fr/soj/Silence on joue ! C'est l'émission hebdo de jeux vidéo de Libération. Avec Erwan Cario et Marius Chapuis avec leurs invités : Guillaume Broche et Nicholas Maxson-francombe.CRÉDITSSilence on joue ! est un podcast de Libération animé par Erwan Cario. Cet épisode a été enregistré le 9 mai 2025 sur Google Meet. Réalisation : Erwan Cario. Musiques : Lorien Testard (OST Clair Obscur Expedition 33, extraits : Gustave, Alicia, Lumière à l'aube, Lumière, Promenade dans Lumière) Hébergé par Acast. Visitez acast.com/privacy pour plus d'informations.

Omniprésente dans nos usages professionnels comme personnels, la visioconférence continue de transformer le paysage numérique. Un secteur ultraconcurrentiel qui pèse lourd et qui a même entraîné la disparition de Skype, pionnier du genre. Décryptage. Elle est aujourd'hui pratiquement omniprésente, aussi bien dans le monde professionnel que dans notre quotidien, la visioconférence.Vous vous souvenez sans doute de la fameuse sonnerie Skype, qui ne retentira plus. Si l'application née en 2003 était une vraie révolution, elle a depuis été reléguée au second plan, que ce soit pour un usage personnel ou professionnel. Son monopole a pris fin avec l'arrivée de FaceTime d'Apple, puis plus récemment avec Zoom, Google Meet ou encore Microsoft Teams. Ironie du sort : Microsoft possédait Skype, mais a préféré miser sur son autre outil, et a fini par l'abandonner. À écouter aussi8 milliards de voisins: Télétravail, fin de partie ?Un marché boosté par la pandémie et le télétravail hybride C'est pendant la pandémie de Covid-19, au printemps 2020, que le marché de la visioconférence a connu un véritable bond. Avant 2019, les logiciels Zoom et Teams étaient encore très peu utilisés par le grand public. Aujourd'hui, ces applications sont entrées dans le vocabulaire courant et le quotidien de centaines de millions de salariés.Le marché de la visioconférence est valorisé à 33 milliards de dollars. D'ici à 2033, ce chiffre pourrait doubler selon plusieurs projections. Chaque année, la croissance du secteur est estimée entre 7 % et 10 %, soutenue par l'essor du télétravail hybride, ce mélange entre présentiel et travail à domicile. Difficile, voire impossible pour les grandes entreprises de passer à côté de cette dynamique. À lire aussiTélétravail: un acquis de plus en plus remis en cause dans les entreprisesDes investissements massifs… mais aussi des limites Au-delà de l'apparente simplicité de la visioconférence, les entreprises investissent massivement, notamment en recherche et développement. L'intelligence artificielle est au cœur de ces efforts. Depuis 2023, Microsoft a investi plus de 2 milliards de dollars dans l'IA collaborative. Zoom, de son côté, rachète des start-ups spécialisées dans le traitement du langage, pour créer des assistants capables de résumer automatiquement les réunions. Certains vont encore plus loin et travaillent sur des solutions holographiques pour remplacer les écrans.La visioconférence devient ainsi un véritable outil de travail, un soutien à la productivité. Mais elle a aussi ses limites. Selon l'agence X2O Media, 9 entreprises sur 10 utilisent cet outil. Mais elle serait aussi responsable de 34 milliards de dollars de pertes par an, en raison de réunions mal gérées. Pour les salariés, cette pratique généralisée peut entraîner une certaine fatigue, voire une forme de dépendance, avec des conséquences négatives sur la productivité. Et ce n'est que le début : selon le cabinet Straits Research, d'ici à 2030 – autrement dit, demain – 60 % des interactions professionnelles pourraient être totalement dématérialisées. 

BONUS: Nesrine Changuel shares how to create emotionally connected, delightful products! In this BONUS episode, we explore the concept of product delight with Nesrine Changuel. Nesrine shares insights from her extensive experience at companies like Skype, Spotify, Google Meet, and Chrome to help us understand how to create lovable tech experiences that drive user loyalty and differentiation. We explore the Delight Grid Framework she created, and discuss the importance of emotional connection in product design. We also touch on practical ways to incorporate delight into everyday product decisions. The Essence of Delight in Products "Creating emotional connection between users and products... What I'm usually vocal about is that it's not enough to solve functional needs if you want to create sustainable growth, and more particularly if you want to have your users love the product and create habits using your product." Nesrine explains that while most companies know how to solve functional problems, truly delightful products go beyond functionality to create emotional connections with users. This connection comes from anticipating user needs and surprising them on both functional and emotional levels. She emphasizes that delight emerges when users experience both joy and surprise simultaneously, which is key to exceeding expectations and building brand loyalty. Moving Beyond User Complaints "Most features that are built in products are coming from users' complaints... What I'm trying to be clear about is that if you want to build an emotional connection, it's about opening up a little bit more of your source of opportunities." Many teams focus primarily on addressing user complaints, which puts them in a reactive position. Nesrine encourages organizations to anticipate user needs by engaging with users in comfortable environments before problems arise. She suggests looking beyond direct feature requests and investigating how users feel while using the product, how they experience the journey, and what emotions arise during the experience. This proactive approach opens new opportunities for creating delightful experiences that users may not explicitly request. In this segment we refer to the KANO model for categorizing product features. Understanding Emotional Demotivators: The Zoom Fatigue Example "I tried to interview many users and realized that, of course, with the fact that we all moved into video conferencing, some demotivators started to surface like boredom, low interaction, overwhelm. There was a term that started to show up at the time - it's called zoom fatigue." Nesrine shares how her team at Google Meet tackled emotional demotivators by first deeply understanding them. By investigating "Zoom fatigue," they discovered through Stanford research that one major cause was the fatigue from constantly seeing yourself on screen. This insight led them to develop the "minimize self view" feature, allowing users to broadcast their video without seeing themselves. This example demonstrates how understanding emotional pain points can lead to features that create delight by addressing unspoken needs. The Delight Grid Framework "We want to delight the users, but because we don't know how, we end up only doing performers or hygiene features." Nesrine introduces her Delight Grid Framework, which helps product teams balance functional and emotional needs. The framework begins by identifying emotional motivators through empathetic user research. These motivators are then placed in a grid alongside functional needs to classify features as: Low Delight: Features that only solve functional needs Surface Delight: Features that only address emotional needs (like celebratory animations) Deep Delight: Features that solve both functional needs and emotional motivators She emphasizes that the most successful products prioritize deep delight features, which create lasting emotional connections while solving real problems. Detecting Opportunities Through User Journey Mapping "I use customer journey maps... One of the elements is feelings... If you do the exercise very well and put the feeling element into your journey map, you can draw a line showing peak moments and valley moments - these are pivotal moments for connecting with users at the emotional level." Nesrine advocates for using customer journey maps to identify emotional highs and lows throughout the user experience. By focusing on these "pivotal moments," teams can find opportunities to amplify positive emotions or transform negative ones into delightful experiences. She encourages teams to celebrate positive emotional peaks with users and find ways to turn valleys into more positive experiences. Real-World Example: Restaurant QR Code Payment "The waiter came with a note, and on the note, there is a QR code... What a relief that experience was! I've been very, very surprised, and they turned that moment of frustration and fear into something super fun." Nesrine shares a delightful dining experience where a restaurant transformed the typically frustrating moment of splitting the bill by providing a QR code that led to an app where diners could easily select what they ordered and pay individually. This example illustrates how identifying emotional pain points (bill-splitting anxiety) and addressing them can turn a negative experience into a memorable, delightful one that creates loyal customers. Creating a Culture of Delight Across Teams "It's very important to have the same language. If the marketing team believes in emotional connection, and the designer believes in emotional connection, and then suddenly engineers and PMs don't even know what you're talking about, that creates a gap." For delight to become central to product development, Nesrine emphasizes the importance of creating a shared language and understanding across all teams. This shared vision ensures everyone from designers to engineers is aligned on the goal of creating emotionally connected experiences, allowing for better collaboration and more cohesive product development. Recommended Reading Nesrine refers us to Emotional Design by Don Norman Designing for emotion, by Aaron Walter And Dan Olsen's The Lean Product Playbook About Nesrine Changuel Nesrine Changuel is a product leader, coach, and author with over a decade of experience at Skype, Spotify, Google Meet, and Chrome. She specializes in designing emotionally connected, delightful products. Her book, Delight, introduces a framework for creating lovable tech experiences that drive user loyalty and differentiation. You can link with Nesrine Changuel on LinkedIn and follow Nesrine's website.

“Building a standard like vCon is a little like giving birth — long, painful, but ultimately transformative.” — Daniel Petrie, Founder, SIPez SIPez's Daniel Petrie on the Birth of vCon and Why It's a Game-Changer for Contact Centers and Beyond Hyannis, MA - April 2025 - As the inaugural vCon Conference wrapped up, Daniel Petrie of SIPez shared a unique perspective: while Thomas McCarthy-Howe of Stralid conceived the idea of vCon, it was Petrie who helped “deliver” it through the grueling process of standards development. “Tom had the idea,” Petrie said. “I helped get it through the standards organizations. And yes, it's a lot like giving birth—it's a long and sometimes painful journey.” For first-timers to the vCon concept, Petrie offered a clear definition: vCon is a universal data exchange format for conversations — whether voice, video, text, email, or chat — capturing both the content and the surrounding metadata in a standardized way. This makes it dramatically easier for companies to analyze, share, protect, and enhance conversations across platforms and systems. How vCon Helps Contact Centers — and Everyone Else Instead of integrating separately with multiple third-party AI or analytics platforms, contact centers can integrate once into vCon and unlock access to a broad ecosystem of services. As Petrie put it: “One integration gives you access to a whole new world of capabilities — transcription, summarization, sales coaching, customer analysis, and more.” And vCon's potential doesn't stop at the enterprise level. Petrie sees a future where small businesses and even individuals can extract vCons from everyday tools like Zoom or Google Meet, then feed those into AI platforms to get meeting summaries, action items, and coaching insights — services traditionally reserved for large organizations. SIPez: Helping Companies Bridge the Gap At SIPez, Petrie and his team focus on open-source and proprietary telecom solutions, building custom capabilities where standard vendors fall short. “We help companies bridge gaps — integrating new technologies like vCon into existing stacks without having to wait for big vendors to catch up,” Petrie said. Where to Learn More For companies, MSPs, channel partners, and carriers looking to harness the power of vCon today, Petrie invites you to connect: sipez.com Daniel Petrie on LinkedIn “Don't get left behind. vCon is the future for contact centers, and the opportunity is huge,” Petrie concluded. #vCon #ContactCenter #CXInnovation #SIPez #OpenStandards #ConversationalAI #TelecomStandards #AIInTelecom #DigitalTransformation #SmallBusinessTech #ProductivityTools

Show Notes: True Biblical Worship According to the Original Covenant - Part 1   Episode Title: True Biblical Worship According to the Original Covenant - Part 1   Host: Rod Thomas   Date: April 19, 2025   Description: In this episode of the Messianic Torah Observer, Rod Thomas delves into the profound teachings on true biblical worship according to the original covenant. Recorded on a rainy but warm Shabbat morning in DFW, Rod shares insights from a recent Google-Meet study delivered to Torah-honoring brethren in Nairobi, Kenya. This teaching explores the significance of worship in the Messianic Torah Observer lifestyle, including the Feast of Unleavened Bread and the Day of Firstfruits.   Key Points:   Introduction to the topic of true biblical worship and its importance in the Messianic Torah Observer lifestyle1. Examination of traditional understandings of worship across various religious practices2. Detailed discussion on the biblical principles of worship, including the Hebrew term "shachah" and its significance3. Insights into the original covenant perspectives on worship, including the physical and actionable forms of worship4. Exploration of the appointed times for worship according to Yah's sacred calendar5. Emphasis on the fear of Yehovah as the basis of true biblical worship6. Closing remarks and preview of Part 2, which will focus on worship from a Yeshua-centric perspective7.   Call to Action: Visit [http://themessianictorahobserver.org](http://themessianictorahobserver.org) for more teachings on Yah's set apart days and other Hebraic topics. Stay tuned for Part 2 of this teaching series, where Rod will explore worship in spirit and truth.   Closing: Rod Thomas wishes listeners a blessed rest of their Shabbat, a meaningful Feast of Unleavened Bread, and a powerfully blessed Day of Firstfruits. Until next time, Shalom, shalom.

"It's most costly in the wasted human energy and time that goes into things that people in the end don't care about. That is what's the most frustrating to me, seeing people pour their energy with the hope that it's going to pay off, and then in the end, when people shrug, it's just so demoralizing."- Jake Knapp In this episode of the Facilitation Lab podcast, host Douglas Ferguson converses with Jake Knapp, co-founder and general partner at Character Capital, and a former Google employee instrumental in developing Gmail and Google Meet. The episode delves into Jake's extensive experience in product development, emphasizing the importance of understanding customer needs and market differentiation. Jake shares insights from his early coding and game development days, highlighting the value of iterative testing and customer feedback. They discuss the "foundation sprint" and "magic lenses" techniques for refining product ideas and making informed decisions. The episode underscores the necessity of clarity and alignment in successful product development.    

Robert Cardiff is the co-founder and COO of Laundry Sauce, an 8-figure DTC brand reinventing the way consumers experience laundry. With a background in venture building and performance marketing, Robert helps Ecommerce brands unlock growth by identifying white space, building high-affinity products, and scaling through bold creative bets.Before launching Laundry Sauce, Robert founded multiple consumer businesses and now leads Give Ventures, a nonprofit teaching entrepreneurship to underserved youth in Central and South America. His work spans brand development, manufacturing operations, investor storytelling, and go-to-market execution—giving him rare end-to-end insight into what it takes to launch premium products in commoditized categories.In 2021, Robert and his co-founders made a $40,000 investment in a single anchor video—before making a single sale. That video helped legitimize their vision and raise millions in capital, setting the stage for their early DTC success. By skipping Amazon, obsessing over product-market fit, and treating customer feedback as gospel, Robert and his team built a brand people actually love in a category no one cared about.In This Conversation We Discuss: [00:39] Intro[01:22] Positioning beyond generic options[02:18] Differentiating in legacy categories[04:05] Asking why they'd buy your product[07:04] Iterating through multiple brands[08:45] Episode Sponsors: StoreTester and Intelligems[11:57] Partnering with top creatives[13:18] Launching with paid media first[15:33] Hiring experts for each channel[17:21] Growing with mostly organic traffic[18:10] Getting DTC focus right first[20:05] Surveying customers to guide R&DWant more insights from top Ecommerce leaders? Our episode guest was a featured speaker at eTail Palm Springs 2025, sharing insights with top Ecommerce minds. If you want to be part of the next big discussions, join eTail Boston in August 2025 and/or eTail Palm Springs in February 2026!Learn more at eTail's official sites:etaileast.wbresearch.com/etailwest.wbresearch.com/Resources:Subscribe to Honest Ecommerce on Youtube https://www.youtube.com/c/HonestEcommerce?sub_confirmation=1The World's Best Smelling Detergent https://laundrysauce.com/Follow Robert Cardiff https://www.linkedin.com/in/robertcardiffBook a demo today at https://www.intelligems.io/Done-for-you conversion rate optimization service https://storetester.com/If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!Review Link: http://getpodcast.reviews/id/1447700156Honest Ecommerce is a weekly podcast, community & educational resource providing online store owners with honest, actionable advice to increase their sales and grow their business. Visit http://honestecommerce.co/ for more information.Or get all our content sent directly to your inbox by subscribing to our newsletter: https://honestecommerce.co/pages/subscribe

Ever wonder if the advice you’ve been following is actually holding you back? What if playing by the rules is the very thing keeping you stuck? Jake Knapp knows a thing or two about breaking the mold. A designer, investor, and New York Times bestselling author, Jake’s books have been translated into over 20 languages, helping teams around the world rethink how they work. He’s helped over 300 startups bring new products to market—including powerhouses like One Medical, Uber, and Slack. Before co-founding the venture firm Character Capital, he was a leader at Google, where he created the groundbreaking Design Sprint process, played a key role in building Gmail, and co-founded Google Meet. In this episode, Jake and I dive into: Why every day is an experiment—and how you can apply this mindset to make better decisions His powerful Magic Lenses framework for cutting through complexity and making smarter choices A radical way to rethink meetings that could save you hours each week The concept of leaving money on the table—and why it might actually be the smartest move you can make Jake’s top three game-changing tools for productivity, note-taking, and video calls If you’ve ever felt overwhelmed by decision-making or struggled to cut through the noise of endless choices, Jake’s insights will give you a fresh, structured way to approach work, creativity, and life. His frameworks aren’t just for startups—they’re for anyone who wants to make smarter, faster, and more intentional decisions. Key Quotes: “Oversharing doesn’t build trust, it actually undermines trust.” “Every time you get feedback, you have a choice: Is this from someone I value? Is it useful? And what do I do with it?” “Leaving money on the table isn’t always a bad thing—sometimes, it’s the smartest decision you can make.” Connect with Jake on LinkedIn, X (Twitter), or his website and check out his latest book Click here. Try out the tools Jake swears by: Fathom and reMarkable My latest book The Health Habit is out now. You can order a copy here: https://www.amantha.com/the-health-habit/ Connect with me on the socials: Linkedin (https://www.linkedin.com/in/amanthaimber) Instagram (https://www.instagram.com/amanthai) If you are looking for more tips to improve the way you work and live, I write a weekly newsletter where I share practical and simple to apply tips to improve your life. You can sign up for that at https://amantha-imber.ck.page/subscribe Visit https://www.amantha.com/podcast for full show notes from all episodes. Get in touch at amantha@inventium.com.au Credits: Host: Amantha Imber Sound Engineer: The Podcast Butler See omnystudio.com/listener for privacy information.

What do Spotify, Google Meet, and your expense report tool have in common? They could all delight your users—if you design for more than just function. In this episode, Dr. Nesrine Changuel breaks down the emotional motivators that transform average products into unforgettable ones. Overview What separates a good product from a great one? According to Dr. Nesrine Changuel, it's not just meeting functional needs—it's creating emotional delight. In this episode of the Agile Mentors Podcast, Brian Milner sits down with Nesrine, a former product leader at Google, Spotify, and Microsoft, to explore how emotional connection is the secret sauce behind the world’s most beloved products. They dive into Nesrine’s “Delight Framework,” reveal how seemingly mundane tools (like time-tracking software or toothbrush apps!) can create joy, and explain why delight isn’t a nice-to-have—it’s a competitive edge. Whether you're a product owner, product manager, or just want to build better user experiences, this episode will change how you think about your backlog forever. References and resources mentioned in the show: Dr. Nesrine Changuel Product Delight by Dr. Nesrine Changuel Blog: What is a Product? by Mike Cohn #116: Turning Weird User Actions into Big Wins with Gojko Adzic #124: How to Avoid Common Product Team Pitfalls with David Pereira Join the Agile Mentors Community Subscribe to the Agile Mentors Podcast Want to get involved? This show is designed for you, and we’d love your input. Enjoyed what you heard today? Please leave a rating and a review. It really helps, and we read every single one. Got an Agile subject you’d like us to discuss or a question that needs an answer? Share your thoughts with us at podcast@mountaingoatsoftware.com This episode’s presenters are: Brian Milner is SVP of coaching and training at Mountain Goat Software. He's passionate about making a difference in people's day-to-day work, influenced by his own experience of transitioning to Scrum and seeing improvements in work/life balance, honesty, respect, and the quality of work. Dr. Nesrine Changuel is a product coach, advisor, and speaker with over a decade of senior product management experience at Google, Spotify, and Microsoft, where she led major consumer products like Chrome, Meet, Spotify, and Skype. She holds a Master’s in Electrical Engineering and a PhD in Media Processing and Telecommunications and is based in Paris. Auto-generated Transcript: Brian Milner (00:00) Welcome back Agile Mentors. We're back for another episode of the Agile Mentors podcast. I'm with you as always Brian Milner and today I have a very special guest with me. I have Dr. Nesrine Changuel with me. Welcome in Nesrine. Nesrine (00:14) Hi, Brian. Thanks for having me. Brian Milner (00:16) I'm very excited to have Nesreen with us. I think this is going to be a really, really great episode for all of you product owners out there or product specialists, anybody who works in the product area. I think you're going to find this really interesting and you're going to want to bookmark this one. Maybe even come back to this a little bit. Nesreen is a coach, a speaker, particularly in the product area. She has previously worked at Google. She's worked at Spotify, at Microsoft, so no stranger to large enterprise, very high profile products that she's worked on in the past. She has a book coming out in May, so look for this book. It's called Product Delight. And that's really what we're going to be focusing on here is the concept of eliciting or generating kind of an emotional response to our product. I guess I'll start by, did you stumble upon this? What drew your interest to people's emotional response to products? Nesrine (01:19) Yes, so maybe I can share the story how I came to this topic and how I became so vocal about it. So in addition to being a product manager and leader over the last decade, I was always and I always enjoyed being a speaker. So I always wanted to go on stage and share insight. This is probably coming from my research background, because when I used to be a researcher, I traveled the world to go and present my research work and When I became a product manager, I kept this habit with me. So I always been on stage and I spoke about different topics like product discovery, product operation, different topics. Until one day I got reached out by a conference organizer and he said, Hey, Nisri, we want you on stage, but we have an idea for a topic for you. I'm not that used. Usually I come up with idea myself, but I said, okay, what do want me to talk about? And he said, Hey, Nusreen, you have been working for Spotify, for Microsoft, for Google Chrome and Google Meet, and we all admire those products and we consider them very successful products. What if you come and tell us what's the common thing that probably is there any common thing that made those products successful? Being an insider, being within those company, could you share with us something that you consider in common between those products? To be honest with you, I found it challenging at the same time interesting as an exercise. I was not, by the way, able at that time to answer the question, what's in common? So I sat down and I did the exercise myself and I started to think what was really in common? What made Skype Skype? What made Spotify Spotify and those Google products so successful? And I came to the following conclusion. I found that what made those products so successful is that they don't only solve for functional needs, but they also solve for emotional needs. So when we use a particular product, we use it for a certain functional need, but we also use it for an emotional need. And without even knowing that I have been doing it for more than 12 years, I came to the conclusion that, my God, during all those years, I have been focusing so much into users need from both angle, functional and emotional. So I came on stage and I spoke about that topic and from that day, I started to give it a name. I'm calling it emotional connection. I'm calling it product delight. And I'm here to share more about it as well. Brian Milner (03:50) That's awesome, yeah. I mean, I think we do hear a lot and we focus a lot on that functional kind of need, the way you differentiate there. think that's a good differentiation, functional and emotional kind of needs or motivators there. yeah, I mean, I've always heard, know, kind of that kind of general product advice is, you know, find the things that... people really, really have as huge needs, the things they would pay someone to do for them. And that's the key to success is finding those huge needs. But we're actually going beyond that to say, yeah, those are important. It's not to say that we should skip that, but it's when there's the emotional connection to a feature or to something that we do that really the light bulb kind of comes on for our customers. Is that kind of what your research is leading to? Nesrine (04:40) you're getting it right. Don't get me wrong. Of course you have to honor the functional needs and serve the functional feature, but the delight or the emotional connection happens when you go beyond exactly how you said it. Let me explain. If you serve only functional needs, you know what you get? You get satisfied users because they are asking for something and they are satisfied about what they are receiving. Now, Brian Milner (04:41) Okay, okay. Haha. Nesrine (05:05) If you surprise them by going beyond, by anticipating their need, by exceeding their expectation, you're not only satisfying them, you're surprising them in a positive way and delight is the combination of surprise and joy. Actually, the theoretical definition of delight is a combination of two emotions, surprise and joy. So going beyond, anticipate need and exceed expectation. is what we should aim for in addition to the functional needs. Brian Milner (05:35) That's awesome. Yeah, I use this example sometimes in, we use this example in the agile world to talk about, you know, the part of the agile manifesto that says customer collaboration over contract negotiation. And, you know, there's an example I use from my past where I used to work at a company that was very contract driven. And, you know, the thing that I always used to kind of take away from that was the very best we could ever do or hope to do. was to meet our customers' expectations. We could never, ever exceed it because we were only doing exactly what they told us to do. So I think this is a really important distinction here to make that just meeting the customer's needs, just meeting the minimal customer satisfaction bar, that's not going to keep you with loyal customers. That's not going to have repeat customers, or they're not going to tell their friends about, you know. That product did exactly what I hoped it would do. But it didn't really surprise me. It didn't really go beyond that. I know you talked about, because I've read your blog and a little bit of the discussion about this. So I know you talk about in the blog kind of the connection to Kano analysis. And I've always thought that's a really great way to try to determine things to target and go after. So talk to us a little bit about that, about Kano analysis and kind of what that uncovers and how that connects to what your research has shown. Nesrine (06:51) Yes. I love Kano by the way. I, I mean, that's one of the framework I have been considering throughout most of my product career. But this framework comes with a limitation and let me explain. So first of all, for those who are not very familiar with Kano, Kano is a visualization or categorization, let's call it. It's a categorization framework that allows to categorize features among different categories. One of them is must have. So these are the things that absolutely have to be in the product. Other that are performances, which are the more you have, the more satisfied users are, the less they less satisfied they are. And of course there are the delighters and delighters are those feature that when they are in the product, users are surprisingly happy. And when they are not, are not even the satisfaction is not even impacted. So the limitation of Kano is that it doesn't tell you how to achieve delight. Let me explain. I think we live in a world that everyone agree that we should delight our users. I mean, this, this concept is now globalized and everyone is talking about delighting users. The issue is that we don't know how to delight them. So we know category, there's a category that called delight, but we don't know how to. So the, the framework that I'm introducing and I'm calling it the delight framework is the framework that allows to first identify. So it's usually, represented into three steps. The first step is to start by identifying the emotional and functional motivators. So let me give you an example. I've been working at Spotify for about four years and as a Spotify user, imagine yourself, you are a Spotify user. You do have, of course, functional motivators. What could be the functional motivators? Listening to music, listening to podcasts, maybe listening to an audiobook. So all those are functional motivators. Now, what could be the emotional motivators as a Spotify user? It could be feeling less lonely. It could be feeling more productive because when you're working you need to listen to something. It could be about changing your mood. It could be about feeling connected. So all those are emotional motivators that drive users to use a product like Spotify. So what I encourage every product manager or every product team to do at first is to dig into identifying, of course, the functional need. And everyone is good, by the way, in identifying the functional needs. But also, while doing that exercise, pay attention to what could be the emotional motivators. So that's step number one is about listing the functional and the emotional motivators. Once you have those, Now we get to the second part of the framework, which is look at your backlog. And I guess you have a very busy backlog and take those features one by one and see for this particular feature, which motivator am I solving for among the functional ones and among the emotional ones as well. So the delight grid, for example, is a visualization tool that I came and created in order to allow product teams to visualize their backlog and see how many of my features are only solving for functional motivators. In that case, we call that category low delight. How many of my features are only solving for emotional motivators? These are very rare, but the best example I would call is, for example, I'm having an Apple watch and one month ago it was New Year Eve and at midnight I get fireworks popping out of my Brian Milner (10:35) Ha Nesrine (10:36) Apple watch and it was a happy new year there's nothing functional in there but it's all about creating some smile I call this surface delight and then how many of your features are solving for both functional and emotional motivators and I call this deep delight so maybe I deviated a bit from your question compared to canoe but it's actually about adding this dimension of connecting features to the real motivators of the users. Brian Milner (11:07) No, maybe a little bit, but you connected it to where we end up going anyway. So I think that's a great connection there. And by the way, for anyone listening, we'll link to all of this so that you can find this and follow up. But I like that differentiation between surface delight and deep delight. I know some of the examples that I've heard used kind of frequently in looking at Kano analysis and kind of trying to find those delighters. And that is kind of the area that it specifies there in Canoe, right? You're trying to find those things that are not expected, but when people find that they're there, they like that it's there, but they don't expect it's there. So if it's not there, there's no negative response that it's not there, but there's a positive response if it's there because they like seeing it. And my boss, Mike Cohn, tells this story about this Nesrine (11:59) Yes. Brian Milner (12:03) There's a hotel in California that became famous because at the pool, they have a phone that's by the pool that's the Popsicle Hotline. And you can pick up the phone and you can order a Popsicle to be brought to the pool. And it's the kind of thing where you're not going to go search for a hotel. Does this hotel have a Popsicle Hotline? I'm only going to stay at hotels with Popsicle Hotlines. It's not that kind of a normal feature. It's a delight feature because when you see it and you find out it's there, it's like, that's really cool. And it can be the kind of thing that says, yeah, I want to search that hotel out again next time I'm in this area because I really thought that was a nice little attention to detail and it was fun. But I think what I'm hearing from you is that might be more of what we would classify as a surface delight. It's not really meeting a deep need. Nesrine (12:35) Yes. Brian Milner (12:56) But it's fun, it's exciting, it's not expected, but it doesn't really cross that threshold into, but it also meets kind of functional delights. Is that kind of what you're saying there? Okay. Okay. Nesrine (13:08) Yes, actually I heard about that hotel story just to tell you how much viral it went. It came to me. So actually you get it correct that I consider that as surface delight and I have nothing against by the way, surface delight. You can add surface delight. The issue is you can end up doing only surface delight and that's not enough. So the idea is to do a combination and I do have two stories to share with you just to compliment on this hotel story. One is personal and one is professional. Brian Milner (13:21) Yeah. Okay. Nesrine (13:37) The personal one just happened to me a month ago. I went to Sweden and I went to Stockholm. That's where I worked for eight years. And I went there for business and I decided to meet some friends and some ex-colleagues. So we all gathered and went to a restaurant, a very nice restaurant in Sweden. And came the time where we had to say goodbye and to pay. And I guess you can feel it immediately when it's about paying and we are a large group and you start to get that anxiety about who's paying what and what did I order? What did I drink? What? I mean, I honestly hate that moment, especially in a large group where you don't necessarily have a lot of affinity with us. Like, should we split in 10? Should we pay each one paying its piece anyway? So that was a moment of frustration, of anxiety. Brian Milner (14:09) right. Yeah. Nesrine (14:28) And I loved how the restaurant solved it for it. You know how they solve for it? I mean, maybe it exists in the U.S., but for me, that's something I never seen before. The waiter came with a QR code on a piece of paper and you scan the QR code. And when you scan your QR code, you get the list of items that got purchased by the table. And all you have is to pick, and that happens automatically real time. Everyone is picking at the same time. You pick the things from the list and you pay. for the things that you order. You can even tip on the bottom. You can give feedback. Everything happened on that QR code. And you can guess how much that anxiety could be removed. So that's the personal story I wanted to share. The second story, which is more professional, I want to share how we try to improve experience at Google Chrome. So I've been the product manager at Google Chrome. Brian Milner (15:13) Yeah. Nesrine (15:25) And we started from the observation that people do have plenty of open tabs. I guess you are one of them, especially on mobile. Like on mobile, you go and check how many open tabs you do have on Chrome and you realize that they are have, we realized at least out of numbers, out of data that people do have plenty of open tabs. So it started as Brian Milner (15:32) You Nesrine (15:47) technical issue. Of course, the more tab you have, the heavier the app is, the slower the app could be, et cetera. So we wanted to reduce the number of unnecessary open tabs in Chrome. So we interviewed users and we started to check with them, why do they even leave their tabs open? So some of them leave tabs because they consider them as a reminder. I mean, if tab is open, it means that you need to finish a task there. Some people really leave tabs just for ignorance. mean, they moved from a tab to another and they completely forget about them. Actually, we realized that the fact of leaving tab open, the reason for leaving tab could be completely different from a person to another. And the other interesting observation, and when I say identify emotional motivators, you will realize that people feel a bit ashamed when they show to us that they do have plenty of open tabs. Some of them would say, sorry, I usually don't even have so many open tabs. It's only now. And I'm like, it's okay. But the point is, if you have this mindset of trying to track the emotional insight from your users, you will take note. And the note was anxiety, feeling ashamed, blah, blah, blah, blah, blah. And that was in introduction for in... Brian Milner (16:42) You Yeah, right. Nesrine (17:04) improving the tab management experience later on in Chrome. Brian Milner (17:07) That's actually a really good parallel, though. I think that's a good example because it reminds me, too, even going back, I remember one of the things, and I'm going way back here, but I remember one of the things about Gmail that was kind of a selling point initially was the concept there of you don't have to worry about maintaining an inbox. keep all your mails and search. And you can search through your mails and find whatever it is. And I remember prior to that, most people would use something like Outlook or something like that to have their mail, there was always this constant struggle of, I've got to keep it down. I've got to delete things. I've got to categorize things. And Google had this different approach of, don't worry about it. Just leave it. And that's a good, I think, example as well of kind of that emotional response of, Nesrine (17:48) Yes. Brian Milner (17:56) Gosh, I'm kind of anxious. I feel bad that my inbox is so big. And I know that's bad, but Google comes along and says, don't worry about it. You're not bad. It's OK. Yeah. Nesrine (18:05) Yeah, yeah. And by the way, I think Gmail is filled with plenty of deep delight features. One of them I can quickly highlight is, you know, when you send an email, we're saying attached file and the file is not there. And when you try to hit send, you get that pop up like a be careful or like a mind, there is no attached file inside. These are for me like very attached to the fact that You don't want to feel ashamed. You don't want to look stupid later on saying, Hey, sorry, I forgot the file. Here's the file. That's, that's a great example. And the other example that come to mind again in Gmail, you know, that smart compose when you're trying to answer an email and you can just hit tab, tab, tab to complete the sentence. I mean, the functional need is to write an email. The emotional need is to get it in a relaxed way. And the combination would allow for something like. Brian Milner (18:49) Yeah. Nesrine (19:00) Smart Compose. Brian Milner (19:01) That's awesome. Yeah, so I guess that leads to the question though, when we're talking about something like Spotify, mean, music intrinsically is emotional anyway, right? It's something that you have an emotional connection to and you feel a certain way when you hear music. But if my product is a, I don't know, expense reporting software, right? Nesrine (19:23) Mm-hmm. Brian Milner (19:25) I can just hear people out there kind of asking, know, and kind of thinking to themselves, yeah, but my product, right, my product is not that kind of, it doesn't elicit that kind of emotional response in people the same way music would. So does this apply to me as well? So how would you answer those people who feel like my products might be a little bit more bland or boring and don't really intrinsically have an emotional connection to them? Nesrine (19:47) Mm-hmm. So my answer is that if your product is boring, then it's even more priority now to focus on emotional connection. But let me elaborate. So that's one of the reflections that came to my mind while writing the book. So while writing the book, I wanted the book to be a storytelling book. So I was writing a lot of my stories, stories from Skype at the time, Spotify and all the Google product. But at some point I said, hey, hey, Nisreen, you need to get more insight from other people and other experiences. So I get to interview product leaders from completely different industries and completely different domain. I interviewed leaders from B2B like Atlassian or Intuit and so many other companies that I don't have so much insight from. I even interviewed people from hardware, like I interviewed someone from Dyson and I was, hey, what makes Dyson so emotionally attractive for me? Cause I love my Dyson vacuum cleaner. But let me get to your point because when I interviewed someone from Intuit, that person told me something super interesting. She told me that at some point she was working at a tool called Tsheet. And Tsheet is a tool that allows you to enter your time report. There is nothing more boring than that. I think I'm picking the one that you're looking for here because it's, it's as a user. The only reason I would use this tool is to report my time so I can get paid. Brian Milner (21:06) Hmm. Right. Yeah. Nesrine (21:19) There is nothing exciting, nothing emotional. And what I got out of that product leader who used to be the head of product at the time, she told me that they were completely aware about the fact that the product is not that attractive. And instead of living with that observation, they did all what they could do to make it even more attractive. So they added some fun. They made the messaging less aggressive and less about enter your time. report but rather into more playful and even the images are more playful. When you press the enter time report you get the congratulation and some confetti if needed. So they explicitly turned and that's a strategy. They turned that boring moment into something even more attractive and they had to do that otherwise the experience will keep on becoming more more boring and the perception of users toward the product will be even less, more and more gray, I would say. Brian Milner (22:22) Yeah, yeah, just that little dopamine kind of kick, right? Just that little bit of chemical reaction in your brain can make a huge difference. That's awesome. That's a great story and a great answer to that question. So I'm curious, we're talking about trying to find these things and trying to see, your matrix here, it thinks about the emotional motivators, the functional motivators, and trying to find those things that kind of cross both planes. Nesrine (22:24) Yep. Brian Milner (22:52) How do you verify at the end? Because if you're lining your features up and think, I think this solves this emotional thing. I think this solves this functional thing. Is there a way to follow up to ensure that it actually is doing that? How do you follow up to make sure it's really doing what you thought it would do? Nesrine (23:09) Yes, so let's imagine you did the exercise well, you filled in the delight grade and you observed that you do have plenty of low delights, which is most of the cases by the way. The very first thing I recommend is to see opportunities for moving or transforming these features into deep delight. And in the book, for example, I talk about the nine delighters. Nine delighters are ways that could be sometimes cheap even to introduce. in order to make those low delight features into more deep delight. This could be, for example, through personalization. We love when the features are personalized, and that's one of the reasons, for example, why Spotify is so successful, is through features like Discover Weekly or RAPT or these kinds of super personalization related features. It could be through seasonality. That's, for me, the cheapest and the most delightful feature you can or aspect of feature you can add to your product. So for example, when I worked at Google Meet, I've been working at the background replace features. So we have been, of course, introducing static image. We have been introducing video backgrounds as well. But from time to time, we always use seasonality to introduce what we call seasonal background. So when it's Easter, we introduce Easter background. When it's Christmas, we introduce Christmas background. Guess what? Even like for Olympic game, we introduce Olympic game background. When it's the Earth Day, we introduced Earth Day background. So there is always an opportunity to introduce some seasonality to the product. And guess what? We relate to those, especially if the product is global. We relate like last, when was it? Like last Wednesday. It was the new year, the Chinese new year. And I was checking when is exactly the exact date for the new year, the Chinese new day. And I put that and you know what happened in Chrome? It got these dragons and those like the celebration within the product, like within Chrome. These of course are surface delight, but you know what? Why not? You see? So there are some tools. Some of them are not that... Brian Milner (25:17) Right. Nesrine (25:22) expensive to introduce to the product. Some would require a bit more thoughtful and thought into it, but there are ways that I detail in the book in order to introduce more delight. And then if you want to validate through metrics, and I guess that's your question where it's heading to, then the good news, and that's something that I discovered recently because there's been a study that was conducted by McKinsey. And you know what they studied? They studied the impact of emotional connection on product adoption. So they actually studied over, I don't know how many industries die, like tourism, IT, energy, whatever. And they interviewed more than 100,000 users or whatever. So the conclusion that they found out of that very interesting study is that emotionally connected users will get you more twice as more revenue, twice as more referral, and twice as more retention compared to satisfied users. I'm not talking about the non-satisfied. So if you take two groups of users, those that you satisfy their needs and those that you go beyond and they are emotionally connected, those that are emotionally connected get you twice revenue, referral and retention. Brian Milner (26:19) Hmm. Nesrine (26:43) So this is just to highlight that for people who say, no, but this is the cherry on the top. This is just like the extra. It's not the extra, it's the way to stand out. I don't know any company that is standing out nowadays without investing into emotional connection, none. Brian Milner (26:54) Yeah. That's a really good point. Yeah, I mean, the example that comes to my mind when you talked about seasonality and other things like that, know, I love my, you know, they're not a sponsor, Oral-B toothbrush, you know, the electronic toothbrush, and you know, there's an app with it and it keeps track of, you know, did you get all the areas of your teeth and did you hold it there long enough and... One of the things I always love about it is when it gets to December, the opening screen when you open up the app starts having snowfall. It's kind of a funny little emotional response, but you look at that and you think, that's cool. Yeah, it is kind of that season where now it's time to get ready for Christmas and it's that special. It's only this month that it's going to be like that. It's going to go away at the end of the month. Nesrine (27:45) Yes. Brian Milner (27:49) feel little sad when it's gone, it's back to normal. But it's such a silly little thing. Does that make any difference in really brushing my teeth at all? Does it change how well I brush my Not really. It's just a fun little thing that when it pops up there. And think how little that took from someone to do that. It's a little animation that they just pop up on a loading screen. But that little tiny bit, think, again, maybe a little bit surface. Nesrine (28:10) Yes. Brian Milner (28:16) but it takes something that would have been routine. It takes something that would have been kind of boring otherwise, and it just added a little bit of fun to it, you know? And I think you're right, that emotional connection is really, really important in situations like that, yeah. Nesrine (28:21) Yes. Yes. Yes, yeah. And the thing that I'm very vocal about nowadays is the fact that this emotional connection is actually not a new topic. It's something that has been extremely popular among marketers. For example, if you think about the best marketing campaign, they are all very emotional. The most successful marketing campaign are. If you think about designers, there are plenty of resources about emotional design. There is a great book by Don Norman. It was called emotional design. Aaron Walter as well wrote something called Designing for Emotion. But you know, the problem is that among engineers and among product manager, we don't talk that much about that. And you know what happened when we are not informed about this topic? There is a gap between the language of marketers, designers, and the engineers and product manager. And that gap doesn't allow things to succeed. I'm trying to educate the engineers and the product world towards this well-known domain outside of the product in order to have this consistency and start making real impactful products. Brian Milner (29:40) Yeah, yeah, this is such a really deep topic and it just encourages me, think, even more to recommend the book there. It's not out yet, time of this recording it's not out, but it's going to be in May of 2025. That's when this book is coming out. And I know it's gonna have a lot of really good information in it. Again, the book is gonna be called Product Delight. by Nesrine Changuel, Dr. Nesrine Changuel. I should make sure I say that. But I really appreciate you coming on because this is fascinating stuff. And I think the product managers, the product owners that are listening here are going to find this really fascinating. So I appreciate you sharing your time and your insights with us, Nesrine. Nesrine (30:26) Thank you, it's my pleasure. I love talking about this topic. Brian Milner (30:29) Ha

George sits down with Dane Reid from Dane Reid Media to discuss the art of personal, face-to-face interviews. They explore the importance of building intimate connections in journalism and the challenges of adapting to digital platforms like Zoom and Google Meet. Dane shares his unique journey from being a journalism student to a voice actor with a passion for radio imaging and commercial production. The conversation delves into the technical aspects of audio production, including the gear and software they use, and how they manage to maintain high-quality sound in various environments. They also touch on the mental health challenges faced by voice actors in an isolated work setting and emphasize the importance of community support and self-care. @DaneReidMedia danereidmedia.com 00:00 The Magic of Personal Interviews 03:27 Challenges of Virtual Conversations 04:35 Introducing Dane Reid 06:42 Dane's Journey into Voiceover 15:21 The Art of Producing Ads 21:51 Tools of the Trade 25:02 Exploring Apollo Interfaces 25:39 Thunderbolt Compatibility and Windows 27:13 The Frustrations of Multi-Function Knobs 28:38 Introducing the Passport Interface 29:40 Travel Challenges and Acoustic Solutions 35:48 The Importance of Community and Mental Health 38:29 Reflecting on Success and Luck 43:03 Staying Connected and Supporting Each Other 44:12 Closing Thoughts and Contact Information Donations: https://streamlabs.com/georgethetech Website: http://georgethetech.com Facebook: http://www.facebook.com/georgethetech Twitter: http://www.twitter.com/georgethetech Instagram: @georgethetech Webcast: http://vobs.tv Podcast: http://theproaudiosuite.com

SUMMARYIn this episode of "Right About Now," host Ryan Alford and co-host Chris Hansen discuss key business news, including Donald Trump's address to Congress, the discontinuation of Skype, and the impact of tariffs on the U.S. economy. They reflect on the decline of Skype in favor of platforms like Zoom and WhatsApp, and explore the evolving job market influenced by AI. The conversation also touches on the importance of diversity in hiring, the benefits of entrepreneurship, and the volatile nature of cryptocurrency markets. The episode emphasizes staying informed and adaptable in a rapidly changing economic landscape.TAKEAWAYSBusiness news highlights and current events overviewKey takeaways from Donald Trump's address to CongressImplications of tariffs on the U.S. economyDiscontinuation of Skype and its impact on communicationPolitical climate and its influence on business decisionsEconomic insights, including discussions on tax cutsDiversity in hiring practices and merit-based hiringThe role of technology and AI in the job marketThe importance of entrepreneurship and brand building on social mediaThe evolving landscape of communication platforms and their alternatives If you enjoyed this episode and want to learn more, join Ryan's newsletter https://ryanalford.com/newsletter/ to get Ferrari level advice daily for FREE. Learn how to build a 7 figure business from your personal brand by signing up for a FREE introduction to personal branding https://ryanalford.com/personalbranding. Learn more by visiting our website at www.ryanisright.comSubscribe to our YouTube channel www.youtube.com/@RightAboutNowwithRyanAlford.

Every coach grapples with today's topic: Should you avoid bias while coaching? We kick things off by acknowledging that the answer isn't as straightforward as it seems. While many might instinctively say "yes," we explore the nuances of bias and how it can actually play a positive role in coaching. Whether you're an independent coach or working within a company or organization, this episode is packed with insights to help you embrace your unique coaching style while still being the best support for your clients. Let's get into it!

In honor of National Stalking Awareness Month, we're sharing the story that sparked the movement. Join us as we discuss the tragic case of Peggy Klinke—a bright, ambitious woman whose life was cut short by a relentless stalker, her ex-boyfriend. In this episode, we'll explore Peggy's story, the devastating consequences of stalking, and how her legacy continues to raise awareness and inspire change.   Special thanks to Peggy's sister Debbie for all of your help in making this episode.  Research by Haley Gray and research assistance by Ana Luria.    If you or someone you know is experiencing stalking, knowing what steps to take can make all the difference. SPARC provides valuable tools, including guidance for documenting incidents and reaching out for help. Visit stalkingawareness.org for more information and resources.    Debbie and Haley are hosting a free stalking webinar on February 20 at 12 PM Central via Google Meet. They'll share Peggy's story alongside a stalking expert, discussing red flags, ways to support victims, and more. Stay tuned for additional details on our Instagram soon! Get new episodes a day early and ad free, plus chat episodes, discord access and zoom hangouts at Patreon.com/momsandmysteriespodcast   Thank you to this week's sponsors!   Treat yourself to the most comfortable bra on earth and save 20% Off sitewide at honeylove.com/MOMS20 .    Start your hair growth journey with Nutrafol. For a limited time, Nutrafol is offering our listeners $10 off your first month's subscription and free shipping when you go to Nutrafol.com and enter the promo code MOMS.  Take the work out of meal planning and grocery shopping! For a limited time get 40% off your first Hungryroot box PLUS get a free item in every box for life. Go to Hungryroot.com/moms and use code moms.  Stop spending money on subscriptions you've forgotten about! Cancel your unwanted subscriptions and reach your financial goals faster with Rocket Money. Go to RocketMoney.com/MOMS today.  Right now, ShipSkis is offering our listeners 20% off your first shipment when you go to Shipskis.com and use the code MOMS.   To advertise on the show, contact sales@advertisecast.com or visit https://www.advertisecast.com/MomsandMysteriesATrueCrimePodcast.  Listen and subscribe to Melissa's other podcast, Criminality!! It's the podcast for those who love reality TV, true crime, and want to hear all the juicy stories where the two genres intersect. Subscribe and listen here: www.pod.link/criminality    Check-out Moms and Mysteries to find links to our tiktok, youtube, twitter, instagram and more.    Sources https://nunncenter.net/ohms-spokedb/render.php?cachefile=2010oh018_ous006_ohm.xml  https://spu.edu/-/media/administration/safety-and-security/documents/History-of-Stalking-Awareness-Month.ashx#:~:text=NSAM%20began%20in%20response%20to,to%20stalking%20and%20save%20lives  https://www.stalkingawareness.org/klinke-award/  https://www.newspapers.com/image/425388201/?match=1&terms=%22peggy%20klinke%22  Interview with Debbie Riddle https://www.stalkingawareness.org/   https://www.ojp.gov/ncjrs/virtual-library/abstracts/anti-stalking-statutes#:~:text=The%20first%20anti%2Dstalking%20law,Federal%20stalking%20law%20in%201996 https://law.justia.com/codes/new-mexico/chapter-30/article-3a/section-30-3a-3/#:~:text=History%3A%201978%20Comp.%2C%20%C2%A7,21%2C%20%C2%A7%202