Podcasts about Google Meet

In this episode of the Transform Sales Podcast: Sales Software Review Series, Dave Menjura ☁, Marketplace Specialist at CloudTask, chats with Carol Miranda, Sales Lead at MeetGeek, a platform designed to automate meeting recording, transcription, and summaries. MeetGeek helps Account Executives save time by eliminating the need for manual note-taking, allowing them to focus on closing deals instead. Carol discusses how MeetGeek enhances team productivity by integrating seamlessly with tools like Google Meet, Zoom, and CRM systems. The platform provides real-time meeting summaries, action items, and insights into customer behavior, empowering sales teams to act quickly on opportunities. Carol also explains how the tool improves follow-up efficiency by automating post-meeting tasks and reducing manual data entry. Listeners will learn how MeetGeek helps organizations save valuable time by capturing essential meeting details and providing AI-driven insights to enhance decision-making. Carol highlights the platform's customization options, allowing teams to tailor the tool to their specific needs and workflows. Try MeetGeek here: https://software.cloudtask.com/meetgeek-3b77e4 #TransformSales #SalesSoftware #MeetGeek #CloudTask #AI #SalesAutomation

Jake Knapp and John Zeratsky are the co-creators of the Design Sprint (the famous five-day product innovation process) and authors of the bestselling book Sprint. After decades of working with over 300 startups in the earliest stages, they discovered that most startups fail not because they can't build, but because they build the wrong thing. The very beginning of a startup is your highest-leverage moment, and most teams waste months or years by skipping a few critical early questions. Jake and John developed the Foundation Sprint to help startups validate ideas and compress months of work into just two days.What you'll learn:1. The step-by-step Foundation Sprint process that compresses three or four months of validation into two days—including templates you can use immediately2. Why differentiation is the #1 predictor of startup success (with the 2x2 framework that you can use with your team)3. The three fundamental questions every founder should answer before writing a line of code4. The “note and vote” technique that eliminates groupthink and gets honest answers from your colleagues5. The seven “magic lenses” for choosing between multiple product ideas6. The biggest mistake engineers make when building with AI tools7. The paradox of speed: why “building nothing first” can get you to product-market fit faster—Brought to you by:Brex—The banking solution for startups: https://www.brex.com/product/business-account?ref_code=bmk_dp_brand1H25_ln_new_fsParagon—Ship every SaaS integration your customers want: https://www.useparagon.com/lennyCoda—The all-in-one collaborative workspace: https://coda.io/lenny—Transcript: https://www.lennysnewsletter.com/p/the-foundation-sprint-jake-knapp-and-john-zeratsky—Where to find Jake Knapp:• X: https://twitter.com/jakek• LinkedIn: https://www.linkedin.com/in/jake-knapp/• Website: https://jakeknapp.com/—Where to find John Zeratsky:• X: https://twitter.com/jazer• LinkedIn: https://www.linkedin.com/in/johnzeratsky/• Website: https://johnzeratsky.com/—In this episode, we cover:(00:00) Introduction to Jake Knapp and John Zeratsky(04:41) Origins of the Design Sprint(11:06) The Foundation Sprint process(14:40) Phase one: The basics(16:57) Case study: Latchet(28:50) Phase two: Differentiation(36:24) The importance of differentiation(40:15) Thoughts on price differentiation(43:37) Case study: Mellow(46:04) Custom differentiators(49:30) The mini manifesto(52:02) Phase three: Approach to the project(54:50) Magic lenses activity(01:02:39) Prototyping and testing(01:10:00) Real-world examples and success stories(01:15:15) Motivation behind The Foundation Sprint(01:17:15) The outcome of the sprint: The founding hypothesis(01:19:28) The Design Sprint(01:28:19) The role of AI in prototyping(01:36:50) Final thoughts and resources—Referenced:• Introducing the Foundation Sprint: From the creators of the Design Sprint: https://www.lennysnewsletter.com/p/introducing-the-foundation-sprint• Making time for what matters | Jake Knapp and John Zeratsky (authors of Sprint and Make Time, co-founders of Character Capital): https://www.lennysnewsletter.com/p/making-time-for-what-matters-jake• Eli Blee-Goldman on LinkedIn: https://www.linkedin.com/in/eli-blee-goldman/• Character Capital: https://www.character.vc/• Character Labs: https://www.character.vc/labs• Etsy: https://www.etsy.com/• Shopify: https://www.shopify.com/• Naming expert shares the process behind creating billion-dollar brand names like Azure, Vercel, Windsurf, Sonos, Blackberry, and Impossible Burger | David Placek (Lexicon Branding): https://www.lennysnewsletter.com/p/naming-expert-david-placek• Sonos: https://www.sonos.com/• Vercel: https://vercel.com/• Windsurf: https://windsurf.com/• April Dunford on product positioning, segmentation, and optimizing your sales process: https://www.lennysnewsletter.com/p/april-dunford-on-product-positioning• Positioning: https://www.lennysnewsletter.com/p/positioning• 10 things we know to be true: https://about.google/company-info/philosophy/• Gandalf: https://en.wikipedia.org/wiki/Gandalf• Frodo: https://en.wikipedia.org/wiki/Frodo_Baggins• Mordor: https://en.wikipedia.org/wiki/Mordor• 35 years of product design wisdom from Apple, Disney, Pinterest, and beyond | Bob Baxley: https://www.lennysnewsletter.com/p/35-years-of-product-design-wisdom-bob-baxley• The Primal Mark: How the Beginning Shapes the End in the Development of Creative Ideas: https://www.gsb.stanford.edu/faculty-research/publications/primal-mark-how-beginning-shapes-end-development-creative-ideas• Base44: https://base44.com/• Solo founder, $80M exit, 6 months: The Base44 bootstrapped startup success story | Maor Shlomo: https://www.lennysnewsletter.com/p/the-base44-bootstrapped-startup-success-story-maor-shlomo• Google Meet: https://meet.google.com/• Blue Bottle Coffee: https://bluebottlecoffee.com• Reclaim: https://reclaim.ai/• The official Foundation Sprint + Design Sprint template: https://www.character.vc/miro-template• Rippling: https://www.rippling.com/• Latchet: https://latchet.com/• Mellow: http://getmellow.com/• AxionOrbital: https://axionorbital.space/—Recommended books:• Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days: https://www.amazon.com/Sprint-audiobook/dp/B019R2DQIY• Make Time: How to Focus on What Matters Every Day: https://www.amazon.com/Make-Time-Focus-Matters-Every/dp/0525572422• Click: How to Make What People Want: https://www.amazon.com/Click-Make-What-People-Want/dp/1668072114Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. To hear more, visit www.lennysnewsletter.com

This week, Keegan King joins me to review the new Disney/Pixar movie, Elio in a feature review and then, in this week's secondary review, we talk about A Minecraft Movie. We also discuss recent movie and TV news, screenings around Indianapolis, and more. Timestamps Show Start - 00:28 Introducing Keegan - 02:11 Screening in Indy - 04:43 News Before the Reviews - 08:18 Feature Review Elio (2025) - 23:03 Spoiler - 59:01 Secondary Review A Minecraft Movie (2025) - 1:26:25 Potpourri Keegan: The Bear - 1:59:19 Matt: Spaceballs & The Naked Gun - 2:03:23   Closing the Ep - 2:05:48 Patreon Clip - 2:06:46   Related Links The Waiting Game is screening in Indianapolis July 10 at 7p at the beautiful Kan-Kan Theater! Denis Villeneuve's ‘Dune 3' Gets Official Title, Will Be Shot With Imax Cameras AMC Theatres to Offer 50% Off Tickets on Tuesdays and Wednesdays Michael Madsen, ‘Reservoir Dogs' and ‘Kill Bill' Actor, Dies at 67 AMC Theatres Is Putting More Commercials Before Screenings. It Cheapens the Moviegoing Experience and Hurts the Film Business Introducing The Last of Us Part II Remastered Chronological Experience, out today Heartland Film - IndyShorts International Film Festival   Keegan's Letterboxd   My 2025 Podcast and Writing Archive Patreon Special - 28 Days Later (2002) at Alamo Drafthouse - May 23, 2025 Immediate Reaction - Clown in a Cornfield (2025) - May 16-21, 2025 Immediate Reaction - The Life of Chuck (2025) - May 29, 2025 Patreon Companion Episodes Collection Companion Ep - OV477 - Final Destination 1-5 Retrospective - May 24-25, 2025 Patreon - Severance Episode Reviews   Indianapolis Theaters Alamo Drafthouse Indy Kan-Kan  Living Room Theaters Keystone Art  Flix Brewhouse   Ways to Support Us Support Us on Patreon for Exclusive Content Official OV Merch Buy Me A Coffee Obsessive Viewer Obsessive Viewer Presents: Anthology Obsessive Viewer Presents: Tower Junkies As Good As It Gets - Linktree Start Your Podcast with Libsyn Using Promo Code OBSESS   Follow Us on Social Media My Letterboxd | YouTube | Facebook | Twitter Instagram | Threads | Bluesky | TikTok | Tiny's Letterboxd   Mic Info Matt: ElectroVoice RE20 into RØDEcaster Pro II (Firmware: 1.5.4) Keegan: Amazon Basics Microphone via Google Meet   Episode Homepage: ObsessiveViewer.com/OV482   Next Week on the Podcast OV483 - Superman (2025) & M3GAN 2.0 (2025)  

業務におけるAIの活用(コーディング以外) Gemini Googleドライブでのファイル検索や要約 Google Meetの議事録 Imagen(Googleスライドなどでの画像生成AI)

From Pomos, Cyprus...A tech tip about the new AI-powered updates from Google I/O, including real-time translation in Google Meet and enhancements to Google Pinpoint.Some concise advice about the significance of managing the full arc of change, not just the initial announcement.+++00:00 Location Update01:00 Tech Tip06:53 Concise Advice12:08 Wrapping up

[2025 Addendum….sorry for the ultra long-winded] Normally, we only share one rerun a month at Nerd Noise Radio. But due to the confluence of a) our having missed the May rerun completely, b) our not getting a June rerun out until the very end of the month, and c) a very important thematic connection to an event currently happening in the VGM podcast scene this month, I'm releasing…..not one……not two……not four…..but THREE reruns in July! From 2022 through 2024, the greater VGM podcast community participated in a glorious group experiment called “Masters of VGM” (or “MoVGM” for short - I think I might've even been the one to coin the shorthand…..maybe), where a master theme was decided upon by the community, and then every participating podcast would do an episode, or a handful of episodes in keeping with the crowdsourced theme. Nerd Noise Radio participated all three years - with a Channel 2 in 2022, a Channel 1 in 2024, and in 2023, with a whopping FOUR installments where we had a Channel 1, a Channel 2, and two Channel Fs. Channel F, for the new faces in the crowd is our mechanism for betas, and bonuses, and things which just don't fit the mold for a regular episode. Channel F is “format agnostic” and does not have any sort of regular release cadence whatsoever. So, “F-isodes” as I call them (and am probably WAY too proud of myself for that), can be just whatever, and come out just whenever. The people who devised and oversaw MoVGM have largely significantly reduced their presence in the podcast scene over the past couple years, and so had elected to not continue MoVGM into 2025. However, a handful of us, Alex “The Messenger” Messenger of “A VGM Journey” (https://terraplayer.com/shows/a-vgm-journey), Professor Tom from “Shujin Academy VGM Club” (https://terraplayer.com/shows/shujin-academy-vgm-club), and myself have decided that, while not formally reviving MoVGM, we were going to do something of our own, in that same spirit. While the name hasn't been officially finalized as of this writing on July 2nd, and could still change, the “working title” (that will very likely become the final title), which was proposed by Professor Tom is “VGM Hall of Fame” I'll go ahead and dub it “HoF” for short. Naturally, we're trying to also inspire other podcasters to join us so that it is not just we three, but at the very, very least, there will be an HoF episode from all of us on the theme of “a soundtrack that belongs in a theoretical “VGM Hall of Fame” (hence the name). Nerd Noise Radio's contribution to this will be a Channel 1 featuring the Super Metroid soundtrack (C1E97). If I have the time, and the mental energy, I might also supplement this with an F-isode on a much more obscure soundtrack that begs to enjoy greater awareness and celebration (Lucid 9, if it ends up happening). One other major difference between HoF and MoVGM is that MoVGM occurred in June (2023 was so big that it extended into July) where HoF will occur in July. We all wanted to do this in June, but we were all too deep into production of our respective June content at the time that we all agreed to just push it back to July instead. Anyway, over the river and through the woods, to the point I *FINALLY* get: in a bid to not only help draw extra attention to HoF and hopefully drum up a little excitement for it, among both listeners as well as other podcasters, especially prospective participants, as well as to simply celebrate some of the glory that was this remarkable moment in time for a community, this month, I will rerun our 2022 MoVGM contribution, our 2023 Channel 2 contribution, which was a sort of “spiritual sequel” to our 2022 outing (with links to our other 2023 contributions in that rerun's show notes), and finally, to our 2024 offering. And naturally, we'll start with 2022. The theme of 2022 was “which composers would you put on your ‘VGM Mount Rushmore'”? So everyone was to pick four composers. Since Ch 2 was Hugues and I, rather than picking just two, we each picked four for a grand total, of course, of eight, and then did a thing where we each picked one track from each of the eight composers (one each for our own composers, as well as one each for the other guys' composers). With this being a 2022 production, all the usual caveats about production quality differences and deficiencies. Between a lesser mic and less fully developed production techniques, the sound quality will not be up to the standards of a 2025 episode (I also hadn't started editing out the “umms” yet….apologies for that!). But it's still pretty decent. Certainly decent enough that it doesn't really feel like a barrier to enjoyment like, say, a 2018, or especially 2017 episode would be. And so, without further ado: our first of three reruns this month, the first of three to celebrate the memory of MoVGM as well as hopefully whet people's appetites for HoF: C2E8: “Our Four Favorites” - originally released 06/30/2022.   Enjoy!   ---------------------------------------------------------------------------------------------------------------------- Original Show Notes: Today's Broadcast is C2E8 for Theme Thursday, June 30th, 2022. Today's episode will be Nerd Noise Radio's contribution to the greater VGM podcast scene massive group project “Masters of VGM” (https://mastersofvgm.com) and like all “MoVGM” episodes from all the participating podcasts, will be a focus on our four favorite composers (with a surprise “East meets West” twist) - on a program that we're quite simply calling “Our Four Favorites”   01) Earcatcher: 00:00:00 02) Hugues' Composer #4: Yoko Shimomura! Hugues' Yoko track: Ken's Theme - Street Fighter II - Arcade Music - 00:00:03 Intro: 00:02:13 Top of Show Business: 00:04:08 Track (and composer) Discussion: 00:19:19 John's Yoko Track: Kairi 1 - Kingdom Hearts - PS2 Music - 00:24:26 Discussion - 00:26:09 03) John's Composer #4: Martin Iveson! John's Martin Track: Shop Theme - Jaguar XJ220 - Sega CD Music - 00:33:23 Discussion - 00:34:48 Hugues' Martin Track: Country Select - Jaguar XJ220 - Sega CD Music - 00:38:24 Discussion - 00:39:44 BEGIN: Bad Audio for voice (backup copy - see note after track list) - 00:40:15 04) Hugues' Composer #3: Yuzo Koshiro! Hugues' Yuzo Track: Daiba Freezing Town - 7th Dragon 2020 - PSP Music - 00:42:38 Discussion - 00:45:55 John's Yuzo Track: Undiscovered Realm (in-game symphonic vers) - Actraiser Renaissance - multiplatform Music - 00:50:21 Discussion - 00:52:39 05) John's Composer #3: Spencer Nilsen! John's Spencer Track: Cathedral and Sewers - Batman Returns - Sega CD Music - 00:57:33 Discussion - 01:00:44 END: Bad Audio for voice (backup copy) - 01:06:09 Hugues' Spencer [maybe] Track: The Vents - Ecco the Dolphin - Genesis (possibly composed by Andras Magyari and/or Brian Coburn instead - or as well) Music - 01:06:25 Discussion - 01:08:38 06) Hugues' Composer #2: Nobuo Uematsu! Hugues' Nobuo Track: The Oath - Final Fantasy VIII - PS1 Music - 01:14:53 Discussion - 01:18:09 John's Nobuo Track: Esto Gaza - Final Fantasy IX - PS1 Music - 01:25:26 Discussion - 01:29:05 07) John's Composer #2: Matt Furniss! John's Matt Track: The Red Woods - Puggsy - Genesis Music - 01:34:57 Discussion - 01:37:59 Hugues' Matt Track: Title - Sega Chess - Mastersystem Music - 01:42:39 Discussion - 01:44:46 08) Hugues' Composer [TEAM] #1: Hayato Sonoda and/or Takahiro Unisuga [Falcom Sound Team JDK]! Hugues' Falcom Track: Blue Destination - Trails of Cold Steel II - Vita/PS3/PS4/PC Music - 01:51:41 Discussion - 01:56:28 BEGIN: More Backup voice audio - 02:01:07 END: More Backup voice audio - 02:01:13 John's Falcom Track: Crystal Valley - Zwei II - PC [EDITOR'S NOTE: I missed my chance to point out that Zwei (pronounced “TsvI”)is the German word for “two”. So this game is basically called “Two Two”. :-D - St. John] Music - 02:07:38 Discussion - 02:10:10 09) John's Composer [TEAM] #1: The Super Follin Bros [Tim and/or Geoff Follin] John's Follin Track: Gambit - Spider-Man / X-Men: Arcade's Revenge - SNES Music - 02:13:51 Discussion - 02:17:56 End of Show Business (and FINALLY titling the episode!) - 02:23:47 Our other Programs - 02:29:09 Hugues' Follin Track Discussion - 02:31:46 Sign Off - 02:34:38 Hugues' Follin Track: Parking Garage - Target Renegade - NES - 02:35:33 10) Blooper Reel (contains both high and low quality voice audio - AND OUR CENSOR SOUND!!!) - 02:38:48 11) Bonus 1: The Oath - Distant Worlds Symphonic Concert Version - 02:46:29 12) Bonus 2: Rain Angel - AtJazz (post-VGM non-VGM works by Martin Iveson) - Lab Results (album) - c 2002 - 02:51:47   Total Episode Runtime: 02:58:04   NOTE ON BACKUP [bad] AUDIO - SHORT[ISH] VERSION: when Hugues and I meet, we have our Google Meet output recording, as well as each having higher quality Audacity recordings of just our own sides of the conversation. We keep the Meet recording in case there is an emergency with the Audacity recording, but otherwise don't use it in the final episode, and I just align and combine our high quality Audacity recordings. On this episode, however, (a first for Ch 2) we lost a portion of Hugues' Audacity recording, so we did have to use our fallback a little bit. At the very bottom of the show notes, I'll include a LONG[ISH] VERSION which explains more. I did everything I could to minimize the impact of the Google Meet recording in the final episode. But it is noticeable at points.   You can find Brian and Kristen Peterson's GoFundMe here: https://gofund.me/1ef0f855. Again, absolutely zero pressure to contribute, but anything you do would certainly be most appreciated!   You can find our "Introduction to Nerd Noise Radio - 2022" blog here: https://nerdnoiseradio.blogspot.com/2022/06/nnr-blog-st-john-introduction-to-nerd.html   The Masters of VGM Website, once again, can be found at https://mastersofvgm.com/. You can also follow MoVGM on Twitter @MastersOfVGM! Please do check out some (or preferably, ALL) of the other shows' episodes in the series!   Retro Game Club can be found here:   https://podcasts.apple.com/us/podcast/retro-game-club/id1453018680   You can also follow Retro Game Club on Facebook and Instagram @retrogameclubpodcast and on Twitter @rgcpodcast.   Hugues' blog (and his Sega Genesis demo) can be found here:    https://huguesjohnson.com/   You can find Nerd Noise Radio on Facebook and on Twitter each @NerdNoiseRadio. There are also two Facebook Groups: Nerd Noise Radio “Easy Mode” where we just have general video game and nerd fun, or for the gearheads among you, Nerd Noise Radio “Expert Mode” where we deep dive sound hardware, composer info, and music theory.    You can find the blog at www.nerdnoiseradio.blogspot.com. Where we sometimes share additional show notes, and inside info. You can also find Nerd Noise Radio on Archive.org, where we have remixes and super bonuses only available there (such as a music-only alternative version of today's show).   Nerd Noise Radio is also a member of the Retro Junkies community, which can be found at www.theretrojunkies.com. And we are a member of the VGM Podcast Fans community on Facebook. St. John is also the admin of the Podcasters of Des Moines Facebook group, which features a number of other podcasters and great programs from the greater Des Moines area.   Thanks for listening! Join us again in July on Channel 1 for two separate retrospective episodes: C1E65a: “The Best of 2020 / 2021 - St. John's picks” and C1E65b: “The Best of 2020 / 2021 - Hugues' picks”. Then join us again in August on Ch 2 for C2E9: “Just Deserts”. And wherever you are….Fly the N!

After struggling for far too long, I decided it was finally time to switch things up in the backend of my business. Tune into this episode to hear:What wasn't working for getting things done in my businessCommon annoyances with Notion and why I ended up ditching it for task managementWhy I no longer care what my workspace looks likeThe simplified way I am tracking tasks nowWhy I'm loving Google Workspace and a peak into my productivity setupHow I love to use Google Calendar, Google Drive, Tasks, and Google Meet to cut costs in my annual business expensesHow you can get my free training on Getting Started with Google Workspace in your business!Register for the Google Workspace Workshop here.Send us a textFind more resources over at SarahSteckler.comCome say hi on Instagram @sarahsteckler

“You're on mute.” It's the post-COVID catch-cry, right? But let's be honest… there have been plenty of meetings where you wished people were on mute—or that the Wi-Fi would just drop out altogether. Sitting through a dull Zoom, Teams or Google Meet is a special kind of hell—but it doesn't have to be. In this episode, I'm sharing 3 simple and powerful ways to breathe new life into your online meetings, whether you're running them or just attending. ✨ In this episode, you'll learn: How to reframe meetings with gratitude and awe (yes, really) Why offering a micro-break can actually boost productivity How to ditch death-by-slides and show up with energy, heart, and presence Whether you're a leader, facilitator or just someone tired of soul-sucking screen time, these tips will help you bring more spark to the screen—and if you want to dive deeper into these techniques, our July Soul Speakers coaching call is dedicated to this exact topic.

Wat hebben een Jenga-toren, verkleed gaan als dinosaurus en het weerbericht met elkaar te maken? En belangrijker: waarom zou jij je hier als offerteschrijver mee bezig willen houden?Het zijn allemaal technieken uit het boek 101 Beïnvloedingstechnieken van Nicol Tadema. Deze vriendin van de show maakte onder onze luisteraars al furore met haar tips voor prijspsychologie. En nu is ze terug, met speciaal voor jou als offerteschrijver geselecteerde technieken.Onze top-5 favoriete technieken in deze afleveringHet bizarreness effect toepassen in offertes: gek doen loont.Weerbericht checken: zon doet ook gekke dingen met jouw klant.Schaarste: over ritselen met je agenda en uitzonderingen maken.Storytelling: software verkopen met een heldenverhaal, kan dat?Jenga spelen: blijft het verhaal overeind als je er wat tekst uit sloopt? Saskia's Psycho CornerDoneert ze deze week aan Nicol, omdat de hele aflevering al een psycho corner is. Thijs' Ontzettende TooltjeThijs is op zoek naar Europese alternatieven voor de Amerikaanse tech stack. In deze aflevering zijn kritische review van Big Blue Button, een alternatief voor de meeting apps als Teams, Google Meet en Zoom. Winactie 101 Beïnvloedingstechnieken (€ 27,50)Wil jij het hele, persoonlijk door Nicol gesigneerde boek lezen? Stuur dan een reply op deze mail om mee te doen aan onze vriendenvandeshowloterij. We nemen contact met je op als je gewonnen hebt.   Happy hunting! Saskia & Thijs

Ian Altman discusses the common oversights in channel sales teams, emphasizing that top performers excel in sales skills rather than product knowledge. He suggests that product launches should focus on market demand, problem-solving, and customer needs rather than just features. Altman recommends gathering feedback on sales challenges, preparing responses to objections like price, and using role-play scenarios to enhance sales techniques. He also stresses the importance of ongoing education and connectivity through platforms like Zoom or Google Meet to reinforce learning and maintain team engagement.Biggest MistakesSpending too much time talking about features and benefits of new productsFocusing solely on product knowledge instead of sales skillsNot explaining the demand in the marketplace that prompted the creation of new productsWhat can the company do to reduce friction and make it easier to do business with compared to other brands?Best PracticesFocus on solving client problems rather than extensive product knowledgeHave product managers explain why the product was introduced and what problem it solvesDiscuss how new products make customers' lives better and reduce risksSolicit information from attendees about where deals are getting stuckCreate role-play scenarios to model great conversations and outreach techniquesEnsure attendees leave with actionable plans and set up mechanisms for ongoing engagement

Struggling to manage a remote team spread across time zones? This episode dives into the real challenges and solutions of leading from a distance, with a focus on trust,communication, and culture.Laurie, our Director of Operations, shares how she builds high-performing remote teams without micromanaging. From setting clear expectations to fostering real connection across borders, you'll hear how strong leadership can drive accountability and loyalty—even when your team is never in the same room.If you're running a remote or hybrid team and want to strengthen performance without sacrificing culture, this conversation offers the insight you need.

In this episode of Leading to Profit with Kevin Bees, we sit down with Richard White, founder and CEO of Fathom.video, to explore how AI is transforming the way businesses conduct meetings. Tune in to discover how integrating AI tools like Fathom.video can revolutionise your business meetings and drive profitability. Richard shares insights into Fathom's journey—from its inception in 2020 to becoming a leading AI meeting assistant that records, transcribes, and summarises calls across platforms like Zoom, Google Meet, and Microsoft Teams. With a focus on enhancing productivity and decision-making, Richard discusses the strategic approaches that have propelled Fathom's growth, offering valuable lessons for business owners, particularly in Australia, aiming to leverage AI for operational efficiency.​ Richard White is a serial entrepreneur renowned for creating intuitive productivity tools. His passion lies in designing user-centric tools that simplify complex workflows.​ Key Takeaways: AI-Powered Meeting Efficiency: Fathom.video utilises advanced AI to transcribe and summarise meetings, enabling users to focus on conversations without the distraction of note-taking.​ Strategic Product Development: Richard emphasises a sequential approach to product challenges—prioritising retention, onboarding, growth, and monetisation—to build sustainable solutions.​ Empowering Teams: Effective leadership in the AI era involves granting teams the context and authority to make decisions, fostering agility and innovation.​ Data Privacy Commitment: Fathom is dedicated to user privacy, ensuring that AI functionalities operate without compromising sensitive information.​ Scalable Growth Models: The company's trajectory showcases how lean teams can achieve significant revenue milestones by focusing on product quality and customer support.​   Resources:  Fathom: https://www.fathom.video/   If you want to create a reliable cash flow for your business, I have some tools and resources that can help. Take the Profit Scorecard (3 minutes) and identify where you are leaking profit now – click here.

From Cassette Tapes and Phrasebooks to AI Real-Time Translations — Machines Can Now Speak for Us, But We're Losing the Art of Understanding Each Other May 21, 2025A new transmission from Musing On Society and Technology Newsletter, by Marco CiappelliThere's this thing I've dreamed about since I was a kid.No, it wasn't flying cars. Or robot butlers (although I wouldn't mind one to fold the laundry). It was this: having a real conversation with someone — anyone — in their own language, and actually understanding each other.And now… here we are.Reference: Google brings live translation to Meet, starting with Spanish. https://www.engadget.com/apps/google-brings-live-translation-to-meet-starting-with-spanish-174549788.htmlGoogle just rolled out live AI-powered translation in Google Meet, starting with Spanish. I watched the demo video, and for a moment, I felt like I was 16 again, staring at the future with wide eyes and messy hair.It worked. It was seamless. Flawless. Magical.And then — drumroll, please — it sucked!Like… really, existentially, beautifully sucked.Let me explain.I'm a proud member of Gen X. I grew up with cassette tapes and Walkmans, boomboxes and mixtapes, floppy disks and Commodore 64s, reel-to-reel players and VHS decks, rotary phones and answering machines. I felt language — through static, rewinds, and hiss.Yes, I had to wait FOREVER to hit Play and Record, at the exact right moment, tape songs off the radio onto a Maxell, label it by hand, and rewind it with a pencil when the player chewed it up.I memorized long-distance dialing codes. I waited weeks for a letter to arrive from a pen pal abroad, reading every word like it was a treasure map.That wasn't just communication. That was connection.Then came the shift.I didn't miss the digital train — I jumped on early, with curiosity in one hand and a dial-up modem in the other.Early internet. Mac OS. My first email address felt like a passport to a new dimension. I spent hours navigating the World Wide Web like a digital backpacker — discovering strange forums, pixelated cities, and text-based adventures in a binary world that felt limitless.I said goodbye to analog tools, but never to analog thinking.So what is the connection with learning languages?Well, here's the thing: exploring the internet felt a lot like learning a new language. You weren't just reading text — you were decoding a culture. You learned how people joked. How they argued. How they shared, paused, or replied with silence. You picked up on the tone behind a blinking cursor, or the vibe of a forum thread.Similarly, when you learn a language, you're not just learning words — you're decoding an entire world. It's not about the words themselves — it's about the world they build. You're learning gestures. Food. Humor. Social cues. Sarcasm. The way someone raises an eyebrow, or says “sure” when they mean “no.”You're learning a culture's operating system, not just its interface. AI translation skips that. It gets you the data, but not the depth. It's like getting the punchline without ever hearing the setup.And yes, I use AI to clean up my writing. To bounce translations between English and Italian when I'm juggling stories. But I still read both versions. I still feel both versions. I'm picky — I fight with my AI counterpart to get it right. To make it feel the way I feel it. To make you feel it, too. Even now.I still think in analog, even when I'm living in digital.So when I watched that Google video, I realized:We're not just gaining a tool. We're at risk of losing something deeply human — the messy, awkward, beautiful process of actually trying to understand someone who moves through the world in a different language — one that can't be auto-translated.Because sometimes it's better to speak broken English with a Japanese friend and a Danish colleague — laughing through cultural confusion — than to have a perfectly translated conversation where nothing truly connects.This isn't just about language. It's about every tool we create that promises to “translate” life. Every app, every platform, every shortcut that promises understanding without effort.It's not the digital that scares me. I use it. I live in it. I am it, in many ways. It's the illusion of completion that scares me.The moment we think the transformation is done — the moment we say “we don't need to learn that anymore” — that's the moment we stop being human.We don't live in 0s and 1s. We live in the in-between. The gray. The glitch. The hybrid.So yeah, cheers to AI-powered translation, but maybe keep your Walkman nearby, your phrasebook in your bag — and your curiosity even closer.Go explore the world. Learn a few words in a new language. Mispronounce them. Get them wrong. Laugh about it. People will appreciate your effort far more than your fancy iPhone.Alla prossima,— Marco 

Our 210th episode with a summary and discussion of last week's big AI news! Recorded on 05/23/2025 Hosted by Andrey Kurenkov and Jeremie Harris. Feel free to email us your questions and feedback at contact@lastweekinai.com and/or hello@gladstone.ai Read out our text newsletter and comment on the podcast at https://lastweekin.ai/. Join our Discord here! https://discord.gg/nTyezGSKwP In this episode: Google's Gemini diffusion technology showcases significant improvements in speed and efficiency for generating text, potentially revolutionizing the auto-regressive generation paradigm. Anthropic activates AI Safety Level 3 protections for Claude Opus 4, implementing robust measures such as bug bounties, synthetic jailbreak data, and preliminary egress bandwidth controls to mitigate bio-risk threats. OpenAI responds to the California Attorney General, refuting claims by the not-for-private-gain coalition and defending their controversial restructuring plans amidst ongoing criticism. Mistral delays the release of its Llama 4 Behemoth model due to training challenges, while Meta faces similar obstacles in rolling out its large-scale AI models, signaling difficulties in reaching frontier level performance. Timestamps + Links: (00:00:00) Intro / Banter (00:01:43) News Preview Tools & Apps (00:02:58) Anthropic's new Claude 4 AI models can reason over many steps (00:09:58) Google Unveils A.I. Chatbot, Signaling a New Era for Search (00:14:04) Google rolls out Project Mariner, its web-browsing AI agent (00:16:40) Veo 3 can generate videos — and soundtracks to go along with them (00:21:26) Imagen 4 is Google's newest AI image generator (00:23:15) Google Meet is getting real-time speech translation (00:25:36) Google's new Jules AI agent will help developers fix buggy code (00:26:43) GitHub's new AI coding agent can fix bugs for you (00:28:50) Mistral's new Devstral model was designed for coding Applications & Business (00:29:53) OpenAI Unites With Jony Ive in $6.5 Billion Deal to Create A.I. Devices (00:36:10) OpenAI's planned data center in Abu Dhabi would be bigger than Monaco (00:41:18) LM Arena, the organization behind popular AI leaderboards, lands $100M (00:45:21) Nvidia CEO says next chip after H20 for China won't be from Hopper series (00:46:39) Google's Gemini AI app has 400M monthly active users (00:51:15) AI Servers: End demand intact, but rising gap between upstream build and system production (2025.5.18) Projects & Open Source (00:53:46) Meta Is Delaying the Rollout of Its Flagship AI Model Research & Advancements (00:57:53) Gemini Diffusion (01:03:07) Chain-of-Model Learning for Language Model (01:09:16) Seek in the Dark: Reasoning via Test-Time Instance-Level Policy Gradient in Latent Space (01:15:38) Two Experts Are All You Need for Steering Thinking: Reinforcing Cognitive Effort in MoE Reasoning Models Without Additional Training (01:20:16) Lessons from Defending Gemini Against Indirect Prompt Injections (01:23:35) How Fast Can Algorithms Advance Capabilities? (01:30:20) Reinforcement Learning Finetunes Small Subnetworks in Large Language Models Policy & Safety (01:31:12) Exclusive: What OpenAI Told California's Attorney General (01:38:25) Activating AI Safety Level 3 Protections

La keynote Google I/O 2025 a marqué un tournant décisif : Gemini est partout, Android quasiment absent, et l'intelligence artificielle prend le contrôle. ------ Cette semaine dans le Debrief Transat, on revient avec Bruno Guglielminetti sur les annonces majeures de Google, du moteur de recherche boosté à l'IA (AI Overviews) aux lunettes connectées nouvelle génération, en passant par des traductions en temps réel bluffantes sur Google Meet et de l'IA Veo 3 capable de générer des séquences vidéo et audio d'un réalisme époustouflant.Nous évoquons aussi les inquiétudes liées à la captation des contenus par l'IA, l'absence de certaines fonctionnalités en France pour des raisons réglementaires, et l'avenir du journalisme à l'heure des vidéos générées par IA à partir d'un simple prompt. Bien sûr, on s'intéresse aussi à l'étonnante alliance entre Sam Altman et Jony Ive en vue d'inventer un nouveau « iPhone sans écran ». Pourquoi cet objet mystère ?En deuxième partie d'émission, tour d'horizon des sujets traités cette semaine dans nos podcasts respectifs : IA dans l'éducation, design conversationnel, Facebook comme nouveau média, souveraineté numérique européenne, IA et santé… et arrivée d'OpenAI à Paris.-----------

Erickson Motors-https://www.ericksonmotors.ca/Bob McGregor- Winnipeg Hyundai  - (204) 774-5373  -  winnipeghyundai.comSaskatchewan Electric Vehicle Association- sevaonline.caevfiresafe.comThursday Manitoba EV meetingThursday, Apr.27/25  •  7:00–9:00 p.m.Google Meet joining infoVideo call link: https://meet.google.com/nnp-abam-xwjManitoba Electric  EV chat - Manitoba EV car chatWednesday, Mar 12  •  7:00–9:00 p.m.Google Meet joining infoVideo call link: https://meet.google.com/dcw-gppd-fotOr dial: +1 587-797-9862 PIN: 339 943 687#More phone numbers: https://tel.meet/dcw-gppd-fot?pin=8298407657452Greenway Motors- https://greenwaymotors.ca/Greenway Electric Youtube- @GreenwayElectricManitoba EV rebate Frequently Asked Questions and link to the ev rebate form: https://www.gov.mb.ca/lowercosts/evrebate/index.html Check out Northern Electric Vehicle Experience on YouTube for a great look at EV experience in Canada.https://youtube.com/@NorthernEVexperience?si=4gpwMZzsLgRWkJDmCheck out how green your grid is or  if you are in Alberta howgreen it is at this very moment at thegrid.albertaev.ca.  This is a great tool that Electric Vehicle Association of Alberta has put together. It will definitely help also when comparing evs to gas vehicles.If you would like more info or to contact Tyler at Envirodel feel free to check out his website at envirodel.com or email him at envirodelwpg@gmail.com, on LinkedIn at Envirodel Zero Emissions Courier and also on Instagram @Envirodelwpg or call @204-806-9918Check Easy EV Install out if you are in Manitoba and looking at getting an EV. You can find and contact Marc on Linkedin and Facebook at Easy EV Install and on Instagram and Twitter at @EasyEVInstall. you can also call or text him at 431-999-EASY(3279) or email at connect@easyevinstall.ca.If you are in the Winnipeg or surrounding area and would like an independent shop to look at your electric vehicle, check out Erickson Motors: https://www.ericksonmotors.ca/Check out the amazing  work Chris is doing at Webb Motorworks and find out what new project the cyber beast is going into. Also if you would like to invest or help out find his contact info here: https://www.webbmotorworks.com/https://youtube.com/c/WebbMotorworksFor more info or to pick up your own EVOBD2 display go check them out at evobd2.com  Here is the link to kilowatt podcast:https://pca.st/podcast/09216500-6e77-0134-787d-4ffec63d9550Check out green your vehicle and grid is at   thegrid.albertaev.ca.Check out Manitoba Electric Vehicle Association at  Manitobaev.caFacebook link is: @truenorthevEmail: truenorthevpodcast@gmail.com

Dans cet échange, Jérôme Colombain et Bruno Guglielminetti reviennent sur les nombreuses annonces de Google lors de sa conférence développeurs. Dominée par l'IA, la keynote a peu évoqué Android, mettant en avant Gemini. Autre fait marquant : les nouvelles lunettes connectées de Google, vues comme une réinvention des Google Glass. Colombain souligne aussi la traduction en temps réel sur Google Meet et les avancées en vidéo générée par IA avec Veo 3, qui posent la question du vrai et du faux à l'ère numérique. Les deux collègues discutent également de l'acquisition de l'entreprise de design fondée par Jony Ive par OpenAI et de son rôle dans la création d'un futur appareil vocal sans écran.

Traveling to Canada? Know what to pack, what to declare, and what to expect at customs. Smart travel starts here! What to Know Before Flying to Canada Traveling internationally—especially to Canada—requires a bit more preparation than domestic trips. Whether it's your first time or you're a seasoned traveler, here's what you should know before you board. Entry Requirements and Canadian Customs Tips Valid Passport: Make sure your passport is current and valid for the entire duration of your stay. U.S. travelers don't need a visa for visits under six months. ArriveCAN App: Travelers are encouraged to use the ArriveCAN app to provide customs and immigration information ahead of time. What to Declare: Be honest—declare all food, alcohol, and goods. Canadian Border Services Agency (CBSA) takes violations seriously. Duties and Limits: Know your duty-free allowances. Canadians returning home have specific exemptions for goods and alcohol, which vary by time spent abroad. What to Pack for a Smooth Trip Weather-Appropriate Clothing: Canada's weather can vary dramatically. Layers are key! Travel Documents: Keep your passport, boarding pass, and ArriveCAN receipt handy with an electronic copy on your phone. Remember to file your “Customs Declaration” within 72 hours of departure on airlines for faster customs processing. Electronics & Adapters: Canada uses 120V (same as the U.S.), so most electronics are compatible. Health & Insurance Info: It's smart to travel with proof of insurance and any necessary prescriptions. It is highly recommended that prescriptions are in original bottles from the pharmacy. If those bottles are large, advise the pharmacy of international travel and ask for smaller labelled bottles with enough for the “planned” trip as well as an extra week's supply incase of an emergency. Stay Connected on the Go Cellular Carrier: When flying internationally even if just over the border it is extremely important to contact your cell phone carrier (Example: Verizon, AT&T, Sprint) to verify if your plan covers all of the countries that will be visited. Roaming fees are expensive. If your plan does NOT cover, for example Canada, ask for a “Travel Pass” to be added to your cell phone or data plan which are typically significantly cheaper than roaming fees. Consider a Canadian SIM card or an international roaming plan to stay in touch during your trip.  Wi-Fi & Internet: Free Wi-Fi is common in airports, cafes, and hotels, but rural areas may have limited service. To avoid “Roaming Charges” always place the phone on “Airplane Mode”, connect to the available Wi-Fi, and change the final setting to enable “Wi-Fi Calling.” No Roaming Fees: To be absolutely sure that you are not on roaming data, after putting phone / tablet on “Airplane Mode” with “Wi-Fi” connect. Consider using apps such as Facebook Messenger, WhatsApp, Facetime or Google Meet to stay connected with others. OUTDOORS FIELD REPORTS & COMMENTS We want to hear from you! If you have any questions, comments, or stories to share about bighorn sheep, outdoor adventures, or wildlife conservation, don't hesitate to reach out. Call or text us at 305-900-BEND (305-900-2363), or send an email to BendRadioShow@gmail.com. Stay connected by following us on social media at Facebook/Instagram @thebendshow or by subscribing to The Bend Show on YouTube. Visit our website at TheBendShow.com for more exciting content and updates! https://thebendshow.com/ https://www.facebook.com/thebendshow WESTERN LIFESTYLE & THE OUTDOORS Jeff 'Tigger' Erhardt & Rebecca 'BEC' Wanner are passionate news broadcasters who represent the working ranch world, rodeo, and the Western way of life. They are also staunch advocates for the outdoors and wildlife conservation. As outdoorsmen themselves, Tigger and BEC provide valuable insight and education to hunters, adventurers, ranchers, and anyone interested in agriculture and conservation. With a shared love for the outdoors, Tigger & BEC are committed to bringing high-quality beef and wild game from the field to your table. They understand the importance of sharing meals with family, cooking the fruits of your labor, and making memories in the great outdoors. Through their work, they aim to educate and inspire those who appreciate God's Country and life on the land. United by a common mission, Tigger & BEC offer a glimpse into the life beyond the beaten path and down dirt roads. They're here to share knowledge, answer your questions, and join you in your own success story. Adventure awaits around the bend. With The Outdoors, the Western Heritage, Rural America, and Wildlife Conservation at the forefront, Tigger and BEC live this lifestyle every day. To learn more about Tigger & BEC's journey and their passion for the outdoors, visit TiggerandBEC.com. https://tiggerandbec.com/

Bad news if you don't care about AI: this week was absolutely chock-full of AI news. First, Nilay, David, and The Verge's Alex Heath talk about the news that OpenAI and Jony Ive are teaming up to build... something. A gadget, for sure, maybe lots of gadgets. We don't know much, but we have a lot of thoughts, and a lot of questions. After that, the hosts talk through all the news at Google I/O, including what's new with Gemini, Google Search, Project Astra, Project Mariner, and the countless other ways Google is putting AI absolutely everywhere. Finally, in the lightning round, we buckle up for another round of Brendan Carr is a Dummy, talk through some late-breaking Apple gadget news, and marvel over the future of conference calls. Further reading: OpenAI is buying Jony Ive's AI hardware company From The Wall Street Journal: What Sam Altman Told OpenAI About the Secret Device He's Making With Jony Ive Details leak about Jony Ive's new ‘screen-free' OpenAI device  Jony Ive says Rabbit and Humane made bad products  The 15 biggest announcements at Google I/O 2025  Google launches AI Mode to everyone in the US, adds more features to AI Overviews Google's 3D video calling tech is finally going to ship this year  Project Astra 2025: Google's universal AI assistant is now smarter and more proactive  Google has a new tool just for making AI videos  Google reveals $250 per month ‘AI Ultra' plan  Google Meet can translate what you say into other languages  Google's Gemini AI is coming to Chrome  Google says its new image AI can actually spell  Google will let you ‘try on' clothes with AI  Google is bringing an ‘Agent Mode' to the Gemini app We tried on Google's prototype AI smart glasses Microsoft CTO Kevin Scott on the birth of the agentic web  Microsoft's plan to fix the web: letting every website run AI search for cheap Google rejected giving publishers more choice to opt out of AI Search  Google is stuffing even more ads into its AI results  Google's Gemini AI is coming to Chrome  Google reveals $250 per month ‘AI Ultra' plan  FCC Chairman Carr seeks to designate NBC equal time issue for hearing FCC approves Verizon's $20 billion merger after it commits to ‘ending' DEI Email us at vergecast@theverge.com or call us at 866-VERGE11, we love hearing from you. Learn more about your ad choices. Visit podcastchoices.com/adchoices

In this episode, Jaeden breaks down the biggest announcements from the Google I/O conference, including the launch of his own AI Box Playground and Google's latest AI-powered tools. He explores the game-changing potential of Google's AI Try-On for online shopping, the new AI Mode designed to supercharge search, and the deeper personalization coming to search with contextual understanding. The conversation highlights how these innovations could reshape user experience and the future of online discovery.Chapters00:00 Introduction to Google I.O. Highlights01:50 AI Box Playground Launch03:36 Google Meet's Voice Cloning and Translation05:27 Innovations in Video AI Technology06:54 Google's User Engagement and Future DirectionsTry AI Box: ⁠⁠https://AIBox.ai/⁠⁠AI Chat YouTube Channel: https://www.youtube.com/@JaedenSchaferJoin my AI Hustle Community: https://www.skool.com/aihustle/about

Mayur Kamat is the chief product officer at N26—a $9 billion neobank serving over 7 million customers in 25 countries—where he leads product, design, data, and research. Prior to N26, Mayur was Head of Product at Binance, growing the crypto exchange to a peak $400 billion valuation. Earlier in his career, he built and scaled products at Google (Gmail Mobile, Hangouts), Microsoft, and travel unicorn Agoda.Learn:1. How to find and focus on the highest-leverage problems2. Why you shouldn't optimize for compensation early in your career3. Why you should optimize for strengths, not weaknesses4. Why you need to decide if you truly want the C-suite path5. Why working at a fintech company creates exceptional PMs6. Strategy = hypothesis × experimentation velocity7. Small, fast wins compound faster than big, slow bets—Brought to you by:• WorkOS—Modern identity platform for B2B SaaS, free up to 1 million MAUs• Paragon—Ship every SaaS integration your customers want• Vanta—Automate compliance. Simplify security.—Where to find Mayur Kamat:• X: https://x.com/5degreez• LinkedIn: https://www.linkedin.com/in/mayur/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Introduction and Mayur's background(04:49) Working at Binance: An inside look(18:18) Career advice for product managers(27:00) PM career paths(33:58) Understanding fintech customers(36:00) Understanding your strengths(44:46) Creating a culture of experimentation(51:14) Hiring and developing top talent(54:50) Building a diverse product portfolio(57:08) Working in high talent density areas(59:43) Personal and professional balance(01:06:32) High-leverage opportunities and decision making(01:14:28) AI tools in the workplace(01:19:14) Failure corner(01:25:11) Lightning round and final thoughts—Referenced:• Binance: https://www.binance.us/• Google: https://about.google/• Microsoft: https://www.microsoft.com/• Agoda: https://www.agoda.com• N26: https://n26.com/• Which companies accelerate PM careers most: https://www.lennysnewsletter.com/p/which-companies-accelerate-your-pm• Which companies produce the best product managers: https://www.lennysnewsletter.com/p/which-companies-produce-the-best• Bezos Says Work-Life Balance is a “Debilitating” Phrase: https://www.investopedia.com/news/bezos-says-worklife-balance-debilitating-phrase/• Maslow's Hierarchy of Needs: https://www.simplypsychology.org/maslow.html• PayPal Mafia: https://en.wikipedia.org/wiki/PayPal_Mafia• Changpeng Zhao on LinkedIn: https://www.linkedin.com/in/cpzhao/• Ray Dalio on LinkedIn: https://www.linkedin.com/in/raydalio/• Porter's five forces: https://en.wikipedia.org/wiki/Porter%27s_five_forces_analysis• Jonathan Rosenberg on X: https://x.com/jjrosenberg• Aura: https://buy.aura.com/• Intercom: https://www.intercom.com/• Palantir: https://www.palantir.com/• Revolut: https://www.revolut.com/• Chime: https://www.chime.com/• Stripe: https://stripe.com/• Dropbox: https://www.dropbox.com/• Alex Algard on LinkedIn: https://www.linkedin.com/in/alexalgard• Hiya: https://www.hiya.com/• Brian Chesky's new playbook: https://www.lennysnewsletter.com/p/brian-cheskys-contrarian-approach• Gemini: https://gemini.google.com/app• Writer: https://writer.com/• Google Hangouts: https://en.wikipedia.org/wiki/Google_Hangouts• Sundar Pichai on LinkedIn: https://www.linkedin.com/in/sundarpichai/• Google Meet: https://meet.google.com/landing• House on Hulu: https://www.hulu.com/series/ef39603f-eb90-4248-8237-f6168d7c1be1• Big Bang Theory on Hulu: https://www.hulu.com/series/9bde5aeb-5297-4290-b173-19a4d59cc11d• Adolescence on Netflix: https://www.netflix.com/title/81756069• The White Lotus on HBO: https://www.hbo.com/the-white-lotus• Robinhood: https://robinhood.com/us/en/• Nikita Bier's post on X about Bible Chat: https://x.com/nikitabier/status/1915252215507210349• Bible Chat: https://apps.apple.com/us/app/bible-chat-daily-devotional/id6448849666?mt=8• Suno: https://suno.com/home• Disfrutar: https://www.disfrutarbarcelona.com/—Recommended books:• StrengthsFinder 2.0: https://www.amazon.com/StrengthsFinder-2-0-Tom-Rath/dp/159562015X• The 5 Types of Wealth: A Transformative Guide to Design Your Dream Life: https://www.amazon.com/Types-Wealth-Transformative-Guide-Design/dp/059372318X—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.lennysnewsletter.com/subscribe

Le géant américain de la tech a dévoilé sa nouvelle stratégie, largement axée sur l'IA. Entre acquisitions spectaculaires, transformation des recherches en ligne et adaptation de ses services phares comme Gmail ou YouTube, Google joue une partie décisive. Décryptage. Google n'a pas attendu pour prendre le virage de l'intelligence artificielle (IA). Dès 2014, l'entreprise posait les bases de sa domination future en rachetant DeepMind pour 400 millions de dollars. Un pari gagnant : DeepMind est aujourd'hui à l'origine de Gemini, le robot conversationnel maison. Plus récemment, en mars dernier, Google a également déboursé 32 milliards de dollars pour acquérir Wiz, une entreprise spécialisée en cybersécurité, afin de sécuriser ses infrastructures IA.À lire aussiPourquoi les géants de la tech investissent dans l'intelligence artificielleVers une transformation profonde de l'expérience utilisateurSundar Pichai, le PDG de Google, veut transformer la façon dont nous utilisons internet. L'objectif est ainsi de faire des recherches classiques une interaction directe avec l'IA. Par exemple, au lieu d'afficher une liste de résultats, le moteur pourrait bientôt fournir directement une réponse détaillée, synthétisant le contenu recherché. Cette révolution s'étend à tout l'écosystème Google. Dans Gmail, des réponses pertinentes seront proposées automatiquement. Sur YouTube, l'IA pourra analyser les vidéos. Et sur Google Meet, un système de traduction en direct est en cours de développement.Des investissements massifs pour un modèle économique en mutationGoogle met les bouchées doubles : 75 milliards de dollars seront investis cette année, contre 52 milliards l'an passé. Cette transformation est cruciale car la recherche sur internet représente encore plus de la moitié du chiffre d'affaires du groupe, avec près de 200 milliards de dollars générés l'an dernier. Or, cette activité repose largement sur la publicité. Google envisage donc de lancer des abonnements payants pour compenser d'éventuelles pertes, tout en faisant face à une concurrence croissante (Bing, Qwant, Yahoo…) et à une pression réglementaire, notamment aux États-Unis, où des voix s'élèvent pour demander la vente de Chrome. Une chose est sûre, ces innovations vont profondément changer nos habitudes numériques.À lire aussiL'intelligence artificielle, nouvel atout caché des salariés

Google just dropped like 3 years of AI updates on us in 3 hours.

C'est le jeu événement du moment, Clair Obscur Expedition 33. On l'attendait, bien sûr, mais avec un brin de méfiance, pas forcément convaincu que l'équipe de Sandfall, ce petit studio de Montpellier puisse tenir les promesses portées par les vidéos diffusées depuis des mois. Nous ne sommes pas restés méfiant bien longtemps, comme vous avez pu vous en rendre compte en écoutant l'épisode de Silence on joue de la semaine dernière.Nous avons donc voulu aller plus loin et profiter de la disponibilité du jeune studio pour poser les questions qui nous trottaient dans la tête après avoir joué. Le cofondateur, PDG et directeur créatif Guillaume Broche et le directeur artistique Nicholas Maxson-francombe ont donc répondu à ces questions. Retrouvez toutes les chroniques de jérémie dans le podcast dédié Silence on Joue ! La chronique jeux de société (Lien RSS).Pour commenter cette émission, donner votre avis ou simplement discuter avec notre communauté, connectez-vous au serveur Discord de Silence on joue!Retrouvez Silence on Joue sur Twitch : https://www.twitch.tv/silenceonjoueSoutenez Silence on joue en vous abonnant à Libération avec notre offre spéciale à 6€ par mois : https://offre.liberation.fr/soj/Silence on joue ! C'est l'émission hebdo de jeux vidéo de Libération. Avec Erwan Cario et Marius Chapuis avec leurs invités : Guillaume Broche et Nicholas Maxson-francombe.CRÉDITSSilence on joue ! est un podcast de Libération animé par Erwan Cario. Cet épisode a été enregistré le 9 mai 2025 sur Google Meet. Réalisation : Erwan Cario. Musiques : Lorien Testard (OST Clair Obscur Expedition 33, extraits : Gustave, Alicia, Lumière à l'aube, Lumière, Promenade dans Lumière) Hébergé par Acast. Visitez acast.com/privacy pour plus d'informations.

Omniprésente dans nos usages professionnels comme personnels, la visioconférence continue de transformer le paysage numérique. Un secteur ultraconcurrentiel qui pèse lourd et qui a même entraîné la disparition de Skype, pionnier du genre. Décryptage. Elle est aujourd'hui pratiquement omniprésente, aussi bien dans le monde professionnel que dans notre quotidien, la visioconférence.Vous vous souvenez sans doute de la fameuse sonnerie Skype, qui ne retentira plus. Si l'application née en 2003 était une vraie révolution, elle a depuis été reléguée au second plan, que ce soit pour un usage personnel ou professionnel. Son monopole a pris fin avec l'arrivée de FaceTime d'Apple, puis plus récemment avec Zoom, Google Meet ou encore Microsoft Teams. Ironie du sort : Microsoft possédait Skype, mais a préféré miser sur son autre outil, et a fini par l'abandonner. À écouter aussi8 milliards de voisins: Télétravail, fin de partie ?Un marché boosté par la pandémie et le télétravail hybride C'est pendant la pandémie de Covid-19, au printemps 2020, que le marché de la visioconférence a connu un véritable bond. Avant 2019, les logiciels Zoom et Teams étaient encore très peu utilisés par le grand public. Aujourd'hui, ces applications sont entrées dans le vocabulaire courant et le quotidien de centaines de millions de salariés.Le marché de la visioconférence est valorisé à 33 milliards de dollars. D'ici à 2033, ce chiffre pourrait doubler selon plusieurs projections. Chaque année, la croissance du secteur est estimée entre 7 % et 10 %, soutenue par l'essor du télétravail hybride, ce mélange entre présentiel et travail à domicile. Difficile, voire impossible pour les grandes entreprises de passer à côté de cette dynamique. À lire aussiTélétravail: un acquis de plus en plus remis en cause dans les entreprisesDes investissements massifs… mais aussi des limites Au-delà de l'apparente simplicité de la visioconférence, les entreprises investissent massivement, notamment en recherche et développement. L'intelligence artificielle est au cœur de ces efforts. Depuis 2023, Microsoft a investi plus de 2 milliards de dollars dans l'IA collaborative. Zoom, de son côté, rachète des start-ups spécialisées dans le traitement du langage, pour créer des assistants capables de résumer automatiquement les réunions. Certains vont encore plus loin et travaillent sur des solutions holographiques pour remplacer les écrans.La visioconférence devient ainsi un véritable outil de travail, un soutien à la productivité. Mais elle a aussi ses limites. Selon l'agence X2O Media, 9 entreprises sur 10 utilisent cet outil. Mais elle serait aussi responsable de 34 milliards de dollars de pertes par an, en raison de réunions mal gérées. Pour les salariés, cette pratique généralisée peut entraîner une certaine fatigue, voire une forme de dépendance, avec des conséquences négatives sur la productivité. Et ce n'est que le début : selon le cabinet Straits Research, d'ici à 2030 – autrement dit, demain – 60 % des interactions professionnelles pourraient être totalement dématérialisées. 

Bob McGregor- Winnipeg Hyundai - (204) 774-5373 - winnipeghyundai.comSaskatchewan Electric Vehicle Association- sevaonline.caevfiresafe.comThursday Manitoba EV meetingThursday, May 29 • 7:00–9:00 p.m.Google Meet joining infoVideo call link: https://meet.google.com/nnp-abam-xwjManitoba Electric EV chat - Manitoba EV car chatWednesday, June 11 • 7:00–9:00 p.m.Google Meet joining infoVideo call link: https://meet.google.com/dcw-gppd-fotOr dial: +1 587-797-9862 PIN: 339 943 687#More phone numbers: https://tel.meet/dcw-gppd-fot?pin=8298407657452Greenway Motors- https://greenwaymotors.ca/Greenway Electric Youtube- @GreenwayElectricManitoba EV rebate Frequently Asked Questions and link to the ev rebate form: https://www.gov.mb.ca/lowercosts/evrebate/index.html Check out Northern Electric Vehicle Experience on YouTube for a great look at EV experience in Canada.https://youtube.com/@NorthernEVexperience?si=4gpwMZzsLgRWkJDmCheck out how green your grid is or if you are in Alberta howgreen it is at this very moment at thegrid.albertaev.ca. This is a great tool that Electric Vehicle Association of Alberta has put together. It will definitely help also when comparing evs to gas vehicles.If you would like more info or to contact Tyler at Envirodel feel free to check out his website at envirodel.com or email him at envirodelwpg@gmail.com, on LinkedIn at Envirodel Zero Emissions Courier and also on Instagram @Envirodelwpg or call @204-806-9918Check Easy EV Install out if you are in Manitoba and looking at getting an EV. You can find and contact Marc on Linkedin and Facebook at Easy EV Install and on Instagram and Twitter at @EasyEVInstall. you can also call or text him at 431-999-EASY(3279) or email at connect@easyevinstall.ca.If you are in the Winnipeg or surrounding area and would like an independent shop to look at your electric vehicle, check out Erickson Motors: https://www.ericksonmotors.ca/Check out the amazing work Chris is doing at Webb Motorworks and find out what new project the cyber beast is going into. Also if you would like to invest or help out find his contact info here: https://www.webbmotorworks.com/https://youtube.com/c/WebbMotorworksFor more info or to pick up your own EVOBD2 display go check them out at evobd2.com Here is the link to kilowatt podcast:https://pca.st/podcast/09216500-6e77-0134-787d-4ffec63d9550Check out green your vehicle and grid is at thegrid.albertaev.ca.Check out Manitoba Electric Vehicle Association at Manitobaev.caFacebook link is: @truenorthevEmail: truenorthevpodcast@gmail.com

Scientific advancements are highlighted with AI designing synthetic DNA for gene control and Anthropic launching a programme to support scientific research with AI. Societal and ethical concerns feature prominently, including Reddit strengthening verification against human-like bots, Pope Leo XIV identifying AI as a key challenge, and artists calling for stronger copyright protection against AI use of their work. The sources also mention practical applications like California's multilingual wildfire chatbot and technical issues such as the persistence of AI hallucinations. Finally, industry and regulatory dynamics are covered with Anthropic warning the DOJ about potential negative impacts of a Google antitrust proposal and SoundCloud facing backlash over terms regarding AI training data.

Episode pour les PRO (sexologue, sexothérapeute, psy, thérapeute de couple, éducation sexuelle, médecin, coach en intimité, élèves dans ces formations, etc.)Booste ta pratique en tant que sexo !On se fait un call 1-1 pour parler en détail du cercle des sexpert·es ?Le Cercle des Sexpert·es, c'est :✨ 1 live par mois : 2h de co-vision pour faire émerger l'intelligence collective autour de nos pratiques.✨ Accès anticipé aux épisodes du podcast.✨ Accès à la communauté privée des Sexpert·es pour poser toutes nos questions et échanger en toute confiance.✨ Partage de réflexions, d'outils, et d'expériences entre pairs.✨ Élévation de nos businessTout ça dans un cadre bienveillant et respectueux.Plateformes utilisées : Patreon, Discord et Google Meet.Pour plus de webinaires PRO (hors abonnement), c'est ICI.Tu nous rejoins ? Teste 1 semaine gratuite.CamillePS : rediffusion Hébergé par Acast. Visitez acast.com/privacy pour plus d'informations.

BONUS: Nesrine Changuel shares how to create emotionally connected, delightful products! In this BONUS episode, we explore the concept of product delight with Nesrine Changuel. Nesrine shares insights from her extensive experience at companies like Skype, Spotify, Google Meet, and Chrome to help us understand how to create lovable tech experiences that drive user loyalty and differentiation. We explore the Delight Grid Framework she created, and discuss the importance of emotional connection in product design. We also touch on practical ways to incorporate delight into everyday product decisions. The Essence of Delight in Products "Creating emotional connection between users and products... What I'm usually vocal about is that it's not enough to solve functional needs if you want to create sustainable growth, and more particularly if you want to have your users love the product and create habits using your product." Nesrine explains that while most companies know how to solve functional problems, truly delightful products go beyond functionality to create emotional connections with users. This connection comes from anticipating user needs and surprising them on both functional and emotional levels. She emphasizes that delight emerges when users experience both joy and surprise simultaneously, which is key to exceeding expectations and building brand loyalty. Moving Beyond User Complaints "Most features that are built in products are coming from users' complaints... What I'm trying to be clear about is that if you want to build an emotional connection, it's about opening up a little bit more of your source of opportunities." Many teams focus primarily on addressing user complaints, which puts them in a reactive position. Nesrine encourages organizations to anticipate user needs by engaging with users in comfortable environments before problems arise. She suggests looking beyond direct feature requests and investigating how users feel while using the product, how they experience the journey, and what emotions arise during the experience. This proactive approach opens new opportunities for creating delightful experiences that users may not explicitly request. In this segment we refer to the KANO model for categorizing product features. Understanding Emotional Demotivators: The Zoom Fatigue Example "I tried to interview many users and realized that, of course, with the fact that we all moved into video conferencing, some demotivators started to surface like boredom, low interaction, overwhelm. There was a term that started to show up at the time - it's called zoom fatigue." Nesrine shares how her team at Google Meet tackled emotional demotivators by first deeply understanding them. By investigating "Zoom fatigue," they discovered through Stanford research that one major cause was the fatigue from constantly seeing yourself on screen. This insight led them to develop the "minimize self view" feature, allowing users to broadcast their video without seeing themselves. This example demonstrates how understanding emotional pain points can lead to features that create delight by addressing unspoken needs. The Delight Grid Framework "We want to delight the users, but because we don't know how, we end up only doing performers or hygiene features." Nesrine introduces her Delight Grid Framework, which helps product teams balance functional and emotional needs. The framework begins by identifying emotional motivators through empathetic user research. These motivators are then placed in a grid alongside functional needs to classify features as: Low Delight: Features that only solve functional needs Surface Delight: Features that only address emotional needs (like celebratory animations) Deep Delight: Features that solve both functional needs and emotional motivators She emphasizes that the most successful products prioritize deep delight features, which create lasting emotional connections while solving real problems. Detecting Opportunities Through User Journey Mapping "I use customer journey maps... One of the elements is feelings... If you do the exercise very well and put the feeling element into your journey map, you can draw a line showing peak moments and valley moments - these are pivotal moments for connecting with users at the emotional level." Nesrine advocates for using customer journey maps to identify emotional highs and lows throughout the user experience. By focusing on these "pivotal moments," teams can find opportunities to amplify positive emotions or transform negative ones into delightful experiences. She encourages teams to celebrate positive emotional peaks with users and find ways to turn valleys into more positive experiences. Real-World Example: Restaurant QR Code Payment "The waiter came with a note, and on the note, there is a QR code... What a relief that experience was! I've been very, very surprised, and they turned that moment of frustration and fear into something super fun." Nesrine shares a delightful dining experience where a restaurant transformed the typically frustrating moment of splitting the bill by providing a QR code that led to an app where diners could easily select what they ordered and pay individually. This example illustrates how identifying emotional pain points (bill-splitting anxiety) and addressing them can turn a negative experience into a memorable, delightful one that creates loyal customers. Creating a Culture of Delight Across Teams "It's very important to have the same language. If the marketing team believes in emotional connection, and the designer believes in emotional connection, and then suddenly engineers and PMs don't even know what you're talking about, that creates a gap." For delight to become central to product development, Nesrine emphasizes the importance of creating a shared language and understanding across all teams. This shared vision ensures everyone from designers to engineers is aligned on the goal of creating emotionally connected experiences, allowing for better collaboration and more cohesive product development. Recommended Reading Nesrine refers us to Emotional Design by Don Norman Designing for emotion, by Aaron Walter And Dan Olsen's The Lean Product Playbook About Nesrine Changuel Nesrine Changuel is a product leader, coach, and author with over a decade of experience at Skype, Spotify, Google Meet, and Chrome. She specializes in designing emotionally connected, delightful products. Her book, Delight, introduces a framework for creating lovable tech experiences that drive user loyalty and differentiation. You can link with Nesrine Changuel on LinkedIn and follow Nesrine's website.

In this episode of True North EV, host James Hart sits down with Robert McGregor, a seasoned broadcaster and current sales representative at Winnipeg Hyundai. Bob shares insights into Hyundai's ambitious plans for electric vehicles and sustainability, detailing the company's shift from internal combustion engines to a future dominated by electric mobility. Discover how Hyundai is incorporating recycled and plant-based materials into their production and their goal to achieve 80% EV sales globally within the next 15 years. Join us for an engaging discussion about the future of transportation and Hyundai's role in it.Bob McGregor- Winnipeg Hyundai - (204) 774-5373 - winnipeghyundai.com Saskatchewan Electric Vehicle Association- sevaonline.ca evfiresafe.com Thursday Manitoba EV meeting Thursday, Apr.27/25 • 7:00–9:00 p.m. Google Meet joining info Video call link: https://meet.google.com/nnp-abam-xwj Manitoba Electric EV chat - Manitoba EV car chat Wednesday, Mar 12 • 7:00–9:00 p.m. Google Meet joining info Video call link: https://meet.google.com/dcw-gppd-fot Or dial: +1 587-797-9862 PIN: 339 943 687# More phone numbers: https://tel.meet/dcw-gppd-fot?pin=8298407657452 Greenway Motors- https://greenwaymotors.ca/ Greenway Electric Youtube- @GreenwayElectric Manitoba EV rebate Frequently Asked Questions and link to the ev rebate form: https://www.gov.mb.ca/lowercosts/evrebate/index.html Check out Northern Electric Vehicle Experience on YouTube for a great look at EV experience in Canada. https://youtube.com/@NorthernEVexperience?si=4gpwMZzsLgRWkJDm Check out how green your grid is or if you are in Alberta howgreen it is at this very moment at thegrid.albertaev.ca. This is a great tool that Electric Vehicle Association of Alberta has put together. It will definitely help also when comparing evs to gas vehicles. If you would like more info or to contact Tyler at Envirodel feel free to check out his website at envirodel.com or email him at envirodelwpg@gmail.com, on LinkedIn at Envirodel Zero Emissions Courier and also on Instagram @Envirodelwpg or call @204-806-9918 Check Easy EV Install out if you are in Manitoba and looking at getting an EV. You can find and contact Marc on Linkedin and Facebook at Easy EV Install and on Instagram and Twitter at @EasyEVInstall. you can also call or text him at 431-999-EASY(3279) or email at connect@easyevinstall.ca. Shaun Loney's books An Army Of Problem Solvers and Beautiful Bailout is available on Amazon and more info is available at: http://www.armyofproblemsolvers.com/about https://indigenouscleanenergy.com/2020-catalysts-program/program-mentors-coaches/shaun-loney-2/ beautifulbailout.com If you are in the Winnipeg or surrounding area and would like an independent shop to look at your electric vehicle, check out Erickson Motors: https://www.ericksonmotors.ca/ Check out the amazing work Chris is doing at Webb Motorworks and find out what new project the cyber beast is going into. Also if you would like to invest or help out find his contact info here: https://www.webbmotorworks.com/ https://youtube.com/c/WebbMotorworks For more info or to pick up your own EVOBD2 display go check them out at evobd2.com Here is the link to kilowatt podcast: https://pca.st/podcast/09216500-6e77-0134-787d-4ffec63d9550 Check out green your vehicle and grid is at thegrid.albertaev.ca. Check out Manitoba Electric Vehicle Association at Manitobaev.ca Facebook link is: @truenorthev Youtube link is: https://www.youtube.com/channel/UCL7wx5zSbqXceaKH2apZGJA Email: truenorthevpodcast@gmail.com

“Building a standard like vCon is a little like giving birth — long, painful, but ultimately transformative.” — Daniel Petrie, Founder, SIPez SIPez's Daniel Petrie on the Birth of vCon and Why It's a Game-Changer for Contact Centers and Beyond Hyannis, MA - April 2025 - As the inaugural vCon Conference wrapped up, Daniel Petrie of SIPez shared a unique perspective: while Thomas McCarthy-Howe of Stralid conceived the idea of vCon, it was Petrie who helped “deliver” it through the grueling process of standards development. “Tom had the idea,” Petrie said. “I helped get it through the standards organizations. And yes, it's a lot like giving birth—it's a long and sometimes painful journey.” For first-timers to the vCon concept, Petrie offered a clear definition: vCon is a universal data exchange format for conversations — whether voice, video, text, email, or chat — capturing both the content and the surrounding metadata in a standardized way. This makes it dramatically easier for companies to analyze, share, protect, and enhance conversations across platforms and systems. How vCon Helps Contact Centers — and Everyone Else Instead of integrating separately with multiple third-party AI or analytics platforms, contact centers can integrate once into vCon and unlock access to a broad ecosystem of services. As Petrie put it: “One integration gives you access to a whole new world of capabilities — transcription, summarization, sales coaching, customer analysis, and more.” And vCon's potential doesn't stop at the enterprise level. Petrie sees a future where small businesses and even individuals can extract vCons from everyday tools like Zoom or Google Meet, then feed those into AI platforms to get meeting summaries, action items, and coaching insights — services traditionally reserved for large organizations. SIPez: Helping Companies Bridge the Gap At SIPez, Petrie and his team focus on open-source and proprietary telecom solutions, building custom capabilities where standard vendors fall short. “We help companies bridge gaps — integrating new technologies like vCon into existing stacks without having to wait for big vendors to catch up,” Petrie said. Where to Learn More For companies, MSPs, channel partners, and carriers looking to harness the power of vCon today, Petrie invites you to connect: sipez.com Daniel Petrie on LinkedIn “Don't get left behind. vCon is the future for contact centers, and the opportunity is huge,” Petrie concluded. #vCon #ContactCenter #CXInnovation #SIPez #OpenStandards #ConversationalAI #TelecomStandards #AIInTelecom #DigitalTransformation #SmallBusinessTech #ProductivityTools

Show Notes: True Biblical Worship According to the Original Covenant - Part 1   Episode Title: True Biblical Worship According to the Original Covenant - Part 1   Host: Rod Thomas   Date: April 19, 2025   Description: In this episode of the Messianic Torah Observer, Rod Thomas delves into the profound teachings on true biblical worship according to the original covenant. Recorded on a rainy but warm Shabbat morning in DFW, Rod shares insights from a recent Google-Meet study delivered to Torah-honoring brethren in Nairobi, Kenya. This teaching explores the significance of worship in the Messianic Torah Observer lifestyle, including the Feast of Unleavened Bread and the Day of Firstfruits.   Key Points:   Introduction to the topic of true biblical worship and its importance in the Messianic Torah Observer lifestyle1. Examination of traditional understandings of worship across various religious practices2. Detailed discussion on the biblical principles of worship, including the Hebrew term "shachah" and its significance3. Insights into the original covenant perspectives on worship, including the physical and actionable forms of worship4. Exploration of the appointed times for worship according to Yah's sacred calendar5. Emphasis on the fear of Yehovah as the basis of true biblical worship6. Closing remarks and preview of Part 2, which will focus on worship from a Yeshua-centric perspective7.   Call to Action: Visit [http://themessianictorahobserver.org](http://themessianictorahobserver.org) for more teachings on Yah's set apart days and other Hebraic topics. Stay tuned for Part 2 of this teaching series, where Rod will explore worship in spirit and truth.   Closing: Rod Thomas wishes listeners a blessed rest of their Shabbat, a meaningful Feast of Unleavened Bread, and a powerfully blessed Day of Firstfruits. Until next time, Shalom, shalom.

A Inteligência Artificial está transformando a forma como fazemos compras e isso vai muito além dos chatbots e recomendações de produtos. No novo episódio do Podcast Canaltech, conversamos com César Baleco, CEO do Grupo Irrah, para entender como a IA está personalizando o atendimento, prevendo desejos dos clientes e até mudando o modelo de negócios do varejo. Será que o futuro reserva lojas sem vendedores? Como pequenos e médios varejistas podem competir com gigantes do e-commerce? Você também vai conferir: Elon Musk ganha sinal verde da Anatel pra colocar 7.500 satélites da Starlink em órbita no Brasil; Apple perde bilhões de dólares na bolsa em apenas três dias; “vacina antifurto” que promete proteger seu carro. Além de uma novidade no Google Meet que vai salvar quem vive chegando atrasado nas reuniões e um alerta sério: uma falha no WhatsApp pode abrir brecha pra malware no seu computador.

"It's most costly in the wasted human energy and time that goes into things that people in the end don't care about. That is what's the most frustrating to me, seeing people pour their energy with the hope that it's going to pay off, and then in the end, when people shrug, it's just so demoralizing."- Jake Knapp In this episode of the Facilitation Lab podcast, host Douglas Ferguson converses with Jake Knapp, co-founder and general partner at Character Capital, and a former Google employee instrumental in developing Gmail and Google Meet. The episode delves into Jake's extensive experience in product development, emphasizing the importance of understanding customer needs and market differentiation. Jake shares insights from his early coding and game development days, highlighting the value of iterative testing and customer feedback. They discuss the "foundation sprint" and "magic lenses" techniques for refining product ideas and making informed decisions. The episode underscores the necessity of clarity and alignment in successful product development.    

Robert Cardiff is the co-founder and COO of Laundry Sauce, an 8-figure DTC brand reinventing the way consumers experience laundry. With a background in venture building and performance marketing, Robert helps Ecommerce brands unlock growth by identifying white space, building high-affinity products, and scaling through bold creative bets.Before launching Laundry Sauce, Robert founded multiple consumer businesses and now leads Give Ventures, a nonprofit teaching entrepreneurship to underserved youth in Central and South America. His work spans brand development, manufacturing operations, investor storytelling, and go-to-market execution—giving him rare end-to-end insight into what it takes to launch premium products in commoditized categories.In 2021, Robert and his co-founders made a $40,000 investment in a single anchor video—before making a single sale. That video helped legitimize their vision and raise millions in capital, setting the stage for their early DTC success. By skipping Amazon, obsessing over product-market fit, and treating customer feedback as gospel, Robert and his team built a brand people actually love in a category no one cared about.In This Conversation We Discuss: [00:39] Intro[01:22] Positioning beyond generic options[02:18] Differentiating in legacy categories[04:05] Asking why they'd buy your product[07:04] Iterating through multiple brands[08:45] Episode Sponsors: StoreTester and Intelligems[11:57] Partnering with top creatives[13:18] Launching with paid media first[15:33] Hiring experts for each channel[17:21] Growing with mostly organic traffic[18:10] Getting DTC focus right first[20:05] Surveying customers to guide R&DWant more insights from top Ecommerce leaders? Our episode guest was a featured speaker at eTail Palm Springs 2025, sharing insights with top Ecommerce minds. If you want to be part of the next big discussions, join eTail Boston in August 2025 and/or eTail Palm Springs in February 2026!Learn more at eTail's official sites:etaileast.wbresearch.com/etailwest.wbresearch.com/Resources:Subscribe to Honest Ecommerce on Youtube https://www.youtube.com/c/HonestEcommerce?sub_confirmation=1The World's Best Smelling Detergent https://laundrysauce.com/Follow Robert Cardiff https://www.linkedin.com/in/robertcardiffBook a demo today at https://www.intelligems.io/Done-for-you conversion rate optimization service https://storetester.com/If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!Review Link: http://getpodcast.reviews/id/1447700156Honest Ecommerce is a weekly podcast, community & educational resource providing online store owners with honest, actionable advice to increase their sales and grow their business. Visit http://honestecommerce.co/ for more information.Or get all our content sent directly to your inbox by subscribing to our newsletter: https://honestecommerce.co/pages/subscribe

In this episode, Peter Von Panda dives into the game-changing Center Cam 2, an innovative webcam designed to maintain eye contact during virtual meetings. If you're tired of looking off-screen during Zoom, Teams, or Google Meet calls, this small yet powerful webcam might be the solution you've been waiting for. Peter discusses the upgrades from the first version, including a more polished design, better build quality, and improved video output. Learn how this sleek webcam can enhance your video calls, making interactions feel more personal and professional. Stay tuned for a hands-on test and find out if Center Cam 2 is worth the investment! ▶ Get this product here: https://www.indiegogo.com/projects/ce... ---------- LET'S TALK ABOUT LIVING BETTER: ▶ Podcast: https://geni.us/FtGAT4 ▶ My Amazon Store: https://www.amazon.com/shop/petervonp... ---------- IF YOU'D LIKE TO SHOW SOME LOVE: ▶ Buy My Book: https://geni.us/qwbZAE ▶ Become A Channel Member: https://geni.us/AA3Jk ▶ Patreon:   / petervonpanda   ▶ Merch: https://petervonpanda.storenvy.com/ ▶ Free Panda Group: https://panda-research-institute.mn.co FOLLOW MY OTHER SOCIAL MEDIA PLATFORMS: ▶ Instagram:   / petervonpanda   ▶ Facebook:   / petervonpanda  

Ever wonder if the advice you’ve been following is actually holding you back? What if playing by the rules is the very thing keeping you stuck? Jake Knapp knows a thing or two about breaking the mold. A designer, investor, and New York Times bestselling author, Jake’s books have been translated into over 20 languages, helping teams around the world rethink how they work. He’s helped over 300 startups bring new products to market—including powerhouses like One Medical, Uber, and Slack. Before co-founding the venture firm Character Capital, he was a leader at Google, where he created the groundbreaking Design Sprint process, played a key role in building Gmail, and co-founded Google Meet. In this episode, Jake and I dive into: Why every day is an experiment—and how you can apply this mindset to make better decisions His powerful Magic Lenses framework for cutting through complexity and making smarter choices A radical way to rethink meetings that could save you hours each week The concept of leaving money on the table—and why it might actually be the smartest move you can make Jake’s top three game-changing tools for productivity, note-taking, and video calls If you’ve ever felt overwhelmed by decision-making or struggled to cut through the noise of endless choices, Jake’s insights will give you a fresh, structured way to approach work, creativity, and life. His frameworks aren’t just for startups—they’re for anyone who wants to make smarter, faster, and more intentional decisions. Key Quotes: “Oversharing doesn’t build trust, it actually undermines trust.” “Every time you get feedback, you have a choice: Is this from someone I value? Is it useful? And what do I do with it?” “Leaving money on the table isn’t always a bad thing—sometimes, it’s the smartest decision you can make.” Connect with Jake on LinkedIn, X (Twitter), or his website and check out his latest book Click here. Try out the tools Jake swears by: Fathom and reMarkable My latest book The Health Habit is out now. You can order a copy here: https://www.amantha.com/the-health-habit/ Connect with me on the socials: Linkedin (https://www.linkedin.com/in/amanthaimber) Instagram (https://www.instagram.com/amanthai) If you are looking for more tips to improve the way you work and live, I write a weekly newsletter where I share practical and simple to apply tips to improve your life. You can sign up for that at https://amantha-imber.ck.page/subscribe Visit https://www.amantha.com/podcast for full show notes from all episodes. Get in touch at amantha@inventium.com.au Credits: Host: Amantha Imber Sound Engineer: The Podcast Butler See omnystudio.com/listener for privacy information.

What do Spotify, Google Meet, and your expense report tool have in common? They could all delight your users—if you design for more than just function. In this episode, Dr. Nesrine Changuel breaks down the emotional motivators that transform average products into unforgettable ones. Overview What separates a good product from a great one? According to Dr. Nesrine Changuel, it's not just meeting functional needs—it's creating emotional delight. In this episode of the Agile Mentors Podcast, Brian Milner sits down with Nesrine, a former product leader at Google, Spotify, and Microsoft, to explore how emotional connection is the secret sauce behind the world’s most beloved products. They dive into Nesrine’s “Delight Framework,” reveal how seemingly mundane tools (like time-tracking software or toothbrush apps!) can create joy, and explain why delight isn’t a nice-to-have—it’s a competitive edge. Whether you're a product owner, product manager, or just want to build better user experiences, this episode will change how you think about your backlog forever. References and resources mentioned in the show: Dr. Nesrine Changuel Product Delight by Dr. Nesrine Changuel Blog: What is a Product? by Mike Cohn #116: Turning Weird User Actions into Big Wins with Gojko Adzic #124: How to Avoid Common Product Team Pitfalls with David Pereira Join the Agile Mentors Community Subscribe to the Agile Mentors Podcast Want to get involved? This show is designed for you, and we’d love your input. Enjoyed what you heard today? Please leave a rating and a review. It really helps, and we read every single one. Got an Agile subject you’d like us to discuss or a question that needs an answer? Share your thoughts with us at podcast@mountaingoatsoftware.com This episode’s presenters are: Brian Milner is SVP of coaching and training at Mountain Goat Software. He's passionate about making a difference in people's day-to-day work, influenced by his own experience of transitioning to Scrum and seeing improvements in work/life balance, honesty, respect, and the quality of work. Dr. Nesrine Changuel is a product coach, advisor, and speaker with over a decade of senior product management experience at Google, Spotify, and Microsoft, where she led major consumer products like Chrome, Meet, Spotify, and Skype. She holds a Master’s in Electrical Engineering and a PhD in Media Processing and Telecommunications and is based in Paris. Auto-generated Transcript: Brian Milner (00:00) Welcome back Agile Mentors. We're back for another episode of the Agile Mentors podcast. I'm with you as always Brian Milner and today I have a very special guest with me. I have Dr. Nesrine Changuel with me. Welcome in Nesrine. Nesrine (00:14) Hi, Brian. Thanks for having me. Brian Milner (00:16) I'm very excited to have Nesreen with us. I think this is going to be a really, really great episode for all of you product owners out there or product specialists, anybody who works in the product area. I think you're going to find this really interesting and you're going to want to bookmark this one. Maybe even come back to this a little bit. Nesreen is a coach, a speaker, particularly in the product area. She has previously worked at Google. She's worked at Spotify, at Microsoft, so no stranger to large enterprise, very high profile products that she's worked on in the past. She has a book coming out in May, so look for this book. It's called Product Delight. And that's really what we're going to be focusing on here is the concept of eliciting or generating kind of an emotional response to our product. I guess I'll start by, did you stumble upon this? What drew your interest to people's emotional response to products? Nesrine (01:19) Yes, so maybe I can share the story how I came to this topic and how I became so vocal about it. So in addition to being a product manager and leader over the last decade, I was always and I always enjoyed being a speaker. So I always wanted to go on stage and share insight. This is probably coming from my research background, because when I used to be a researcher, I traveled the world to go and present my research work and When I became a product manager, I kept this habit with me. So I always been on stage and I spoke about different topics like product discovery, product operation, different topics. Until one day I got reached out by a conference organizer and he said, Hey, Nisri, we want you on stage, but we have an idea for a topic for you. I'm not that used. Usually I come up with idea myself, but I said, okay, what do want me to talk about? And he said, Hey, Nusreen, you have been working for Spotify, for Microsoft, for Google Chrome and Google Meet, and we all admire those products and we consider them very successful products. What if you come and tell us what's the common thing that probably is there any common thing that made those products successful? Being an insider, being within those company, could you share with us something that you consider in common between those products? To be honest with you, I found it challenging at the same time interesting as an exercise. I was not, by the way, able at that time to answer the question, what's in common? So I sat down and I did the exercise myself and I started to think what was really in common? What made Skype Skype? What made Spotify Spotify and those Google products so successful? And I came to the following conclusion. I found that what made those products so successful is that they don't only solve for functional needs, but they also solve for emotional needs. So when we use a particular product, we use it for a certain functional need, but we also use it for an emotional need. And without even knowing that I have been doing it for more than 12 years, I came to the conclusion that, my God, during all those years, I have been focusing so much into users need from both angle, functional and emotional. So I came on stage and I spoke about that topic and from that day, I started to give it a name. I'm calling it emotional connection. I'm calling it product delight. And I'm here to share more about it as well. Brian Milner (03:50) That's awesome, yeah. I mean, I think we do hear a lot and we focus a lot on that functional kind of need, the way you differentiate there. think that's a good differentiation, functional and emotional kind of needs or motivators there. yeah, I mean, I've always heard, know, kind of that kind of general product advice is, you know, find the things that... people really, really have as huge needs, the things they would pay someone to do for them. And that's the key to success is finding those huge needs. But we're actually going beyond that to say, yeah, those are important. It's not to say that we should skip that, but it's when there's the emotional connection to a feature or to something that we do that really the light bulb kind of comes on for our customers. Is that kind of what your research is leading to? Nesrine (04:40) you're getting it right. Don't get me wrong. Of course you have to honor the functional needs and serve the functional feature, but the delight or the emotional connection happens when you go beyond exactly how you said it. Let me explain. If you serve only functional needs, you know what you get? You get satisfied users because they are asking for something and they are satisfied about what they are receiving. Now, Brian Milner (04:41) Okay, okay. Haha. Nesrine (05:05) If you surprise them by going beyond, by anticipating their need, by exceeding their expectation, you're not only satisfying them, you're surprising them in a positive way and delight is the combination of surprise and joy. Actually, the theoretical definition of delight is a combination of two emotions, surprise and joy. So going beyond, anticipate need and exceed expectation. is what we should aim for in addition to the functional needs. Brian Milner (05:35) That's awesome. Yeah, I use this example sometimes in, we use this example in the agile world to talk about, you know, the part of the agile manifesto that says customer collaboration over contract negotiation. And, you know, there's an example I use from my past where I used to work at a company that was very contract driven. And, you know, the thing that I always used to kind of take away from that was the very best we could ever do or hope to do. was to meet our customers' expectations. We could never, ever exceed it because we were only doing exactly what they told us to do. So I think this is a really important distinction here to make that just meeting the customer's needs, just meeting the minimal customer satisfaction bar, that's not going to keep you with loyal customers. That's not going to have repeat customers, or they're not going to tell their friends about, you know. That product did exactly what I hoped it would do. But it didn't really surprise me. It didn't really go beyond that. I know you talked about, because I've read your blog and a little bit of the discussion about this. So I know you talk about in the blog kind of the connection to Kano analysis. And I've always thought that's a really great way to try to determine things to target and go after. So talk to us a little bit about that, about Kano analysis and kind of what that uncovers and how that connects to what your research has shown. Nesrine (06:51) Yes. I love Kano by the way. I, I mean, that's one of the framework I have been considering throughout most of my product career. But this framework comes with a limitation and let me explain. So first of all, for those who are not very familiar with Kano, Kano is a visualization or categorization, let's call it. It's a categorization framework that allows to categorize features among different categories. One of them is must have. So these are the things that absolutely have to be in the product. Other that are performances, which are the more you have, the more satisfied users are, the less they less satisfied they are. And of course there are the delighters and delighters are those feature that when they are in the product, users are surprisingly happy. And when they are not, are not even the satisfaction is not even impacted. So the limitation of Kano is that it doesn't tell you how to achieve delight. Let me explain. I think we live in a world that everyone agree that we should delight our users. I mean, this, this concept is now globalized and everyone is talking about delighting users. The issue is that we don't know how to delight them. So we know category, there's a category that called delight, but we don't know how to. So the, the framework that I'm introducing and I'm calling it the delight framework is the framework that allows to first identify. So it's usually, represented into three steps. The first step is to start by identifying the emotional and functional motivators. So let me give you an example. I've been working at Spotify for about four years and as a Spotify user, imagine yourself, you are a Spotify user. You do have, of course, functional motivators. What could be the functional motivators? Listening to music, listening to podcasts, maybe listening to an audiobook. So all those are functional motivators. Now, what could be the emotional motivators as a Spotify user? It could be feeling less lonely. It could be feeling more productive because when you're working you need to listen to something. It could be about changing your mood. It could be about feeling connected. So all those are emotional motivators that drive users to use a product like Spotify. So what I encourage every product manager or every product team to do at first is to dig into identifying, of course, the functional need. And everyone is good, by the way, in identifying the functional needs. But also, while doing that exercise, pay attention to what could be the emotional motivators. So that's step number one is about listing the functional and the emotional motivators. Once you have those, Now we get to the second part of the framework, which is look at your backlog. And I guess you have a very busy backlog and take those features one by one and see for this particular feature, which motivator am I solving for among the functional ones and among the emotional ones as well. So the delight grid, for example, is a visualization tool that I came and created in order to allow product teams to visualize their backlog and see how many of my features are only solving for functional motivators. In that case, we call that category low delight. How many of my features are only solving for emotional motivators? These are very rare, but the best example I would call is, for example, I'm having an Apple watch and one month ago it was New Year Eve and at midnight I get fireworks popping out of my Brian Milner (10:35) Ha Nesrine (10:36) Apple watch and it was a happy new year there's nothing functional in there but it's all about creating some smile I call this surface delight and then how many of your features are solving for both functional and emotional motivators and I call this deep delight so maybe I deviated a bit from your question compared to canoe but it's actually about adding this dimension of connecting features to the real motivators of the users. Brian Milner (11:07) No, maybe a little bit, but you connected it to where we end up going anyway. So I think that's a great connection there. And by the way, for anyone listening, we'll link to all of this so that you can find this and follow up. But I like that differentiation between surface delight and deep delight. I know some of the examples that I've heard used kind of frequently in looking at Kano analysis and kind of trying to find those delighters. And that is kind of the area that it specifies there in Canoe, right? You're trying to find those things that are not expected, but when people find that they're there, they like that it's there, but they don't expect it's there. So if it's not there, there's no negative response that it's not there, but there's a positive response if it's there because they like seeing it. And my boss, Mike Cohn, tells this story about this Nesrine (11:59) Yes. Brian Milner (12:03) There's a hotel in California that became famous because at the pool, they have a phone that's by the pool that's the Popsicle Hotline. And you can pick up the phone and you can order a Popsicle to be brought to the pool. And it's the kind of thing where you're not going to go search for a hotel. Does this hotel have a Popsicle Hotline? I'm only going to stay at hotels with Popsicle Hotlines. It's not that kind of a normal feature. It's a delight feature because when you see it and you find out it's there, it's like, that's really cool. And it can be the kind of thing that says, yeah, I want to search that hotel out again next time I'm in this area because I really thought that was a nice little attention to detail and it was fun. But I think what I'm hearing from you is that might be more of what we would classify as a surface delight. It's not really meeting a deep need. Nesrine (12:35) Yes. Brian Milner (12:56) But it's fun, it's exciting, it's not expected, but it doesn't really cross that threshold into, but it also meets kind of functional delights. Is that kind of what you're saying there? Okay. Okay. Nesrine (13:08) Yes, actually I heard about that hotel story just to tell you how much viral it went. It came to me. So actually you get it correct that I consider that as surface delight and I have nothing against by the way, surface delight. You can add surface delight. The issue is you can end up doing only surface delight and that's not enough. So the idea is to do a combination and I do have two stories to share with you just to compliment on this hotel story. One is personal and one is professional. Brian Milner (13:21) Yeah. Okay. Nesrine (13:37) The personal one just happened to me a month ago. I went to Sweden and I went to Stockholm. That's where I worked for eight years. And I went there for business and I decided to meet some friends and some ex-colleagues. So we all gathered and went to a restaurant, a very nice restaurant in Sweden. And came the time where we had to say goodbye and to pay. And I guess you can feel it immediately when it's about paying and we are a large group and you start to get that anxiety about who's paying what and what did I order? What did I drink? What? I mean, I honestly hate that moment, especially in a large group where you don't necessarily have a lot of affinity with us. Like, should we split in 10? Should we pay each one paying its piece anyway? So that was a moment of frustration, of anxiety. Brian Milner (14:09) right. Yeah. Nesrine (14:28) And I loved how the restaurant solved it for it. You know how they solve for it? I mean, maybe it exists in the U.S., but for me, that's something I never seen before. The waiter came with a QR code on a piece of paper and you scan the QR code. And when you scan your QR code, you get the list of items that got purchased by the table. And all you have is to pick, and that happens automatically real time. Everyone is picking at the same time. You pick the things from the list and you pay. for the things that you order. You can even tip on the bottom. You can give feedback. Everything happened on that QR code. And you can guess how much that anxiety could be removed. So that's the personal story I wanted to share. The second story, which is more professional, I want to share how we try to improve experience at Google Chrome. So I've been the product manager at Google Chrome. Brian Milner (15:13) Yeah. Nesrine (15:25) And we started from the observation that people do have plenty of open tabs. I guess you are one of them, especially on mobile. Like on mobile, you go and check how many open tabs you do have on Chrome and you realize that they are have, we realized at least out of numbers, out of data that people do have plenty of open tabs. So it started as Brian Milner (15:32) You Nesrine (15:47) technical issue. Of course, the more tab you have, the heavier the app is, the slower the app could be, et cetera. So we wanted to reduce the number of unnecessary open tabs in Chrome. So we interviewed users and we started to check with them, why do they even leave their tabs open? So some of them leave tabs because they consider them as a reminder. I mean, if tab is open, it means that you need to finish a task there. Some people really leave tabs just for ignorance. mean, they moved from a tab to another and they completely forget about them. Actually, we realized that the fact of leaving tab open, the reason for leaving tab could be completely different from a person to another. And the other interesting observation, and when I say identify emotional motivators, you will realize that people feel a bit ashamed when they show to us that they do have plenty of open tabs. Some of them would say, sorry, I usually don't even have so many open tabs. It's only now. And I'm like, it's okay. But the point is, if you have this mindset of trying to track the emotional insight from your users, you will take note. And the note was anxiety, feeling ashamed, blah, blah, blah, blah, blah. And that was in introduction for in... Brian Milner (16:42) You Yeah, right. Nesrine (17:04) improving the tab management experience later on in Chrome. Brian Milner (17:07) That's actually a really good parallel, though. I think that's a good example because it reminds me, too, even going back, I remember one of the things, and I'm going way back here, but I remember one of the things about Gmail that was kind of a selling point initially was the concept there of you don't have to worry about maintaining an inbox. keep all your mails and search. And you can search through your mails and find whatever it is. And I remember prior to that, most people would use something like Outlook or something like that to have their mail, there was always this constant struggle of, I've got to keep it down. I've got to delete things. I've got to categorize things. And Google had this different approach of, don't worry about it. Just leave it. And that's a good, I think, example as well of kind of that emotional response of, Nesrine (17:48) Yes. Brian Milner (17:56) Gosh, I'm kind of anxious. I feel bad that my inbox is so big. And I know that's bad, but Google comes along and says, don't worry about it. You're not bad. It's OK. Yeah. Nesrine (18:05) Yeah, yeah. And by the way, I think Gmail is filled with plenty of deep delight features. One of them I can quickly highlight is, you know, when you send an email, we're saying attached file and the file is not there. And when you try to hit send, you get that pop up like a be careful or like a mind, there is no attached file inside. These are for me like very attached to the fact that You don't want to feel ashamed. You don't want to look stupid later on saying, Hey, sorry, I forgot the file. Here's the file. That's, that's a great example. And the other example that come to mind again in Gmail, you know, that smart compose when you're trying to answer an email and you can just hit tab, tab, tab to complete the sentence. I mean, the functional need is to write an email. The emotional need is to get it in a relaxed way. And the combination would allow for something like. Brian Milner (18:49) Yeah. Nesrine (19:00) Smart Compose. Brian Milner (19:01) That's awesome. Yeah, so I guess that leads to the question though, when we're talking about something like Spotify, mean, music intrinsically is emotional anyway, right? It's something that you have an emotional connection to and you feel a certain way when you hear music. But if my product is a, I don't know, expense reporting software, right? Nesrine (19:23) Mm-hmm. Brian Milner (19:25) I can just hear people out there kind of asking, know, and kind of thinking to themselves, yeah, but my product, right, my product is not that kind of, it doesn't elicit that kind of emotional response in people the same way music would. So does this apply to me as well? So how would you answer those people who feel like my products might be a little bit more bland or boring and don't really intrinsically have an emotional connection to them? Nesrine (19:47) Mm-hmm. So my answer is that if your product is boring, then it's even more priority now to focus on emotional connection. But let me elaborate. So that's one of the reflections that came to my mind while writing the book. So while writing the book, I wanted the book to be a storytelling book. So I was writing a lot of my stories, stories from Skype at the time, Spotify and all the Google product. But at some point I said, hey, hey, Nisreen, you need to get more insight from other people and other experiences. So I get to interview product leaders from completely different industries and completely different domain. I interviewed leaders from B2B like Atlassian or Intuit and so many other companies that I don't have so much insight from. I even interviewed people from hardware, like I interviewed someone from Dyson and I was, hey, what makes Dyson so emotionally attractive for me? Cause I love my Dyson vacuum cleaner. But let me get to your point because when I interviewed someone from Intuit, that person told me something super interesting. She told me that at some point she was working at a tool called Tsheet. And Tsheet is a tool that allows you to enter your time report. There is nothing more boring than that. I think I'm picking the one that you're looking for here because it's, it's as a user. The only reason I would use this tool is to report my time so I can get paid. Brian Milner (21:06) Hmm. Right. Yeah. Nesrine (21:19) There is nothing exciting, nothing emotional. And what I got out of that product leader who used to be the head of product at the time, she told me that they were completely aware about the fact that the product is not that attractive. And instead of living with that observation, they did all what they could do to make it even more attractive. So they added some fun. They made the messaging less aggressive and less about enter your time. report but rather into more playful and even the images are more playful. When you press the enter time report you get the congratulation and some confetti if needed. So they explicitly turned and that's a strategy. They turned that boring moment into something even more attractive and they had to do that otherwise the experience will keep on becoming more more boring and the perception of users toward the product will be even less, more and more gray, I would say. Brian Milner (22:22) Yeah, yeah, just that little dopamine kind of kick, right? Just that little bit of chemical reaction in your brain can make a huge difference. That's awesome. That's a great story and a great answer to that question. So I'm curious, we're talking about trying to find these things and trying to see, your matrix here, it thinks about the emotional motivators, the functional motivators, and trying to find those things that kind of cross both planes. Nesrine (22:24) Yep. Brian Milner (22:52) How do you verify at the end? Because if you're lining your features up and think, I think this solves this emotional thing. I think this solves this functional thing. Is there a way to follow up to ensure that it actually is doing that? How do you follow up to make sure it's really doing what you thought it would do? Nesrine (23:09) Yes, so let's imagine you did the exercise well, you filled in the delight grade and you observed that you do have plenty of low delights, which is most of the cases by the way. The very first thing I recommend is to see opportunities for moving or transforming these features into deep delight. And in the book, for example, I talk about the nine delighters. Nine delighters are ways that could be sometimes cheap even to introduce. in order to make those low delight features into more deep delight. This could be, for example, through personalization. We love when the features are personalized, and that's one of the reasons, for example, why Spotify is so successful, is through features like Discover Weekly or RAPT or these kinds of super personalization related features. It could be through seasonality. That's, for me, the cheapest and the most delightful feature you can or aspect of feature you can add to your product. So for example, when I worked at Google Meet, I've been working at the background replace features. So we have been, of course, introducing static image. We have been introducing video backgrounds as well. But from time to time, we always use seasonality to introduce what we call seasonal background. So when it's Easter, we introduce Easter background. When it's Christmas, we introduce Christmas background. Guess what? Even like for Olympic game, we introduce Olympic game background. When it's the Earth Day, we introduced Earth Day background. So there is always an opportunity to introduce some seasonality to the product. And guess what? We relate to those, especially if the product is global. We relate like last, when was it? Like last Wednesday. It was the new year, the Chinese new year. And I was checking when is exactly the exact date for the new year, the Chinese new day. And I put that and you know what happened in Chrome? It got these dragons and those like the celebration within the product, like within Chrome. These of course are surface delight, but you know what? Why not? You see? So there are some tools. Some of them are not that... Brian Milner (25:17) Right. Nesrine (25:22) expensive to introduce to the product. Some would require a bit more thoughtful and thought into it, but there are ways that I detail in the book in order to introduce more delight. And then if you want to validate through metrics, and I guess that's your question where it's heading to, then the good news, and that's something that I discovered recently because there's been a study that was conducted by McKinsey. And you know what they studied? They studied the impact of emotional connection on product adoption. So they actually studied over, I don't know how many industries die, like tourism, IT, energy, whatever. And they interviewed more than 100,000 users or whatever. So the conclusion that they found out of that very interesting study is that emotionally connected users will get you more twice as more revenue, twice as more referral, and twice as more retention compared to satisfied users. I'm not talking about the non-satisfied. So if you take two groups of users, those that you satisfy their needs and those that you go beyond and they are emotionally connected, those that are emotionally connected get you twice revenue, referral and retention. Brian Milner (26:19) Hmm. Nesrine (26:43) So this is just to highlight that for people who say, no, but this is the cherry on the top. This is just like the extra. It's not the extra, it's the way to stand out. I don't know any company that is standing out nowadays without investing into emotional connection, none. Brian Milner (26:54) Yeah. That's a really good point. Yeah, I mean, the example that comes to my mind when you talked about seasonality and other things like that, know, I love my, you know, they're not a sponsor, Oral-B toothbrush, you know, the electronic toothbrush, and you know, there's an app with it and it keeps track of, you know, did you get all the areas of your teeth and did you hold it there long enough and... One of the things I always love about it is when it gets to December, the opening screen when you open up the app starts having snowfall. It's kind of a funny little emotional response, but you look at that and you think, that's cool. Yeah, it is kind of that season where now it's time to get ready for Christmas and it's that special. It's only this month that it's going to be like that. It's going to go away at the end of the month. Nesrine (27:45) Yes. Brian Milner (27:49) feel little sad when it's gone, it's back to normal. But it's such a silly little thing. Does that make any difference in really brushing my teeth at all? Does it change how well I brush my Not really. It's just a fun little thing that when it pops up there. And think how little that took from someone to do that. It's a little animation that they just pop up on a loading screen. But that little tiny bit, think, again, maybe a little bit surface. Nesrine (28:10) Yes. Brian Milner (28:16) but it takes something that would have been routine. It takes something that would have been kind of boring otherwise, and it just added a little bit of fun to it, you know? And I think you're right, that emotional connection is really, really important in situations like that, yeah. Nesrine (28:21) Yes. Yes. Yes, yeah. And the thing that I'm very vocal about nowadays is the fact that this emotional connection is actually not a new topic. It's something that has been extremely popular among marketers. For example, if you think about the best marketing campaign, they are all very emotional. The most successful marketing campaign are. If you think about designers, there are plenty of resources about emotional design. There is a great book by Don Norman. It was called emotional design. Aaron Walter as well wrote something called Designing for Emotion. But you know, the problem is that among engineers and among product manager, we don't talk that much about that. And you know what happened when we are not informed about this topic? There is a gap between the language of marketers, designers, and the engineers and product manager. And that gap doesn't allow things to succeed. I'm trying to educate the engineers and the product world towards this well-known domain outside of the product in order to have this consistency and start making real impactful products. Brian Milner (29:40) Yeah, yeah, this is such a really deep topic and it just encourages me, think, even more to recommend the book there. It's not out yet, time of this recording it's not out, but it's going to be in May of 2025. That's when this book is coming out. And I know it's gonna have a lot of really good information in it. Again, the book is gonna be called Product Delight. by Nesrine Changuel, Dr. Nesrine Changuel. I should make sure I say that. But I really appreciate you coming on because this is fascinating stuff. And I think the product managers, the product owners that are listening here are going to find this really fascinating. So I appreciate you sharing your time and your insights with us, Nesrine. Nesrine (30:26) Thank you, it's my pleasure. I love talking about this topic. Brian Milner (30:29) Ha

At Channel Partners 2025, Robert Serretti shares how immersive collaboration spaces drive stickier solutions for partners “We really see the channel as the best way to go to market. Once partners experience the platform, the ideas start to pop.” Robert Serretti, CTO, TeleSpeak LAS VEGAS, NV – Channel Partners Conference 2025 – As hybrid work becomes the norm, collaboration tools are evolving to meet the moment. One company embracing this shift with immersive technology is TeleSpeak, a software development firm that offers Office Anywhere, a virtual, persistent workspace designed to replicate the energy and spontaneity of a physical office environment—without the commute. Robert Serretti, TeleSpeak's CTO, joined Technology Reseller News to explain how Office Anywhere is redefining what it means to "show up" to work in a hybrid world. From Zoom Fatigue to Persistent Presence Office Anywhere isn't just another video conferencing app. Instead, it creates a visually immersive digital office, complete with rooms, desks, doors to knock on, and the feeling that colleagues are just down the hall. “If you're in the office and your co-worker's door is open, you pop in. If it's closed, you knock. We replicate that virtually,” said Serretti. “It combats the isolation many remote workers feel and fosters real connection.” The platform integrates seamlessly with Zoom, Microsoft Teams, Google Meet, AWS Chime, and leading CCaaS and UCaaS systems, including Salesforce, Genesys, HubSpot, and others. Designed for Contact Centers, Classrooms, and Creatives Office Anywhere offers vertical-specific spaces: Contact Centers with call flows and integrations Virtual Classrooms for education providers Custom Spaces, from corporate HQs to Millennial Falcon-themed hubs Built-in assets like SIP phones and CRM dashboards allow users to work inside familiar systems—just within an immersive, collaborative space. A Sticky, Monetizable Opportunity for Channel Partners TeleSpeak is channel-first. For MSPs, agents, and solution providers, the platform offers: 25% recurring commission Free use of the platform for partner orgs Custom-branded, immersive demo environments Flexible price points for SMB, mid-market, and enterprise Pricing starts at $95/month for up to 10 users, scaling to custom deployments for large teams. “It's sticky,” Serretti emphasized. “Because it layers on top of existing platforms—CCaaS, VoIP, CRM—it enhances what partners already sell.” TeleSpeak is actively onboarding new partners. Visit telespeak.net to see a live demo and explore the platform. Interested partners can contact Robert Serretti directly at roberts@telespeak.net. As Serretti noted, “Once people use it, they start to see the possibilities.”  

Send us a textI pull back the curtain on the magic behind Tiny Marketing Club's one-to-one support system and how it transforms the way solo business owners approach their marketing. This unique membership provides direct access to me as your fractional marketing director, offering personalized guidance when you need it most.• Bi-weekly office hours function like CMO check-ins where you can drop in via Google Meet to ask marketing questions, get feedback, or even technical assistance• Monthly Monday Morning Marketing co-working sessions provide structured time to complete your marketing tasks with expert guidance just a question away• Direct messaging access gives you 24-7 support for quick questions, subject line reviews, or strategy clarification• Loom video reviews offer professional analysis of your landing pages, emails, and marketing materials before they go live• Personal support extends to sales call preparation, campaign planning, and the confidence-building you need when marketing feels overwhelmingReady to stop guessing your way through marketing? Join the Tiny Marketing Club at sarahnoelblockcom/club or DM me on LinkedIn for more information.Join my events community for FREE monthly events.I offer free events each month to help you master your business's growth through marketing, sales, systems, and offer strategy. Join the community here!Support the showCome tour my digital home :) >>>WebsiteWanna be friends? >>> LinkedInLet's chat every Tuesday! >>> NewsletterCatch the video podcast on YouTube >>> YouTube

George sits down with Dane Reid from Dane Reid Media to discuss the art of personal, face-to-face interviews. They explore the importance of building intimate connections in journalism and the challenges of adapting to digital platforms like Zoom and Google Meet. Dane shares his unique journey from being a journalism student to a voice actor with a passion for radio imaging and commercial production. The conversation delves into the technical aspects of audio production, including the gear and software they use, and how they manage to maintain high-quality sound in various environments. They also touch on the mental health challenges faced by voice actors in an isolated work setting and emphasize the importance of community support and self-care. @DaneReidMedia danereidmedia.com 00:00 The Magic of Personal Interviews 03:27 Challenges of Virtual Conversations 04:35 Introducing Dane Reid 06:42 Dane's Journey into Voiceover 15:21 The Art of Producing Ads 21:51 Tools of the Trade 25:02 Exploring Apollo Interfaces 25:39 Thunderbolt Compatibility and Windows 27:13 The Frustrations of Multi-Function Knobs 28:38 Introducing the Passport Interface 29:40 Travel Challenges and Acoustic Solutions 35:48 The Importance of Community and Mental Health 38:29 Reflecting on Success and Luck 43:03 Staying Connected and Supporting Each Other 44:12 Closing Thoughts and Contact Information Donations: https://streamlabs.com/georgethetech Website: http://georgethetech.com Facebook: http://www.facebook.com/georgethetech Twitter: http://www.twitter.com/georgethetech Instagram: @georgethetech Webcast: http://vobs.tv Podcast: http://theproaudiosuite.com

SUMMARYIn this episode of "Right About Now," host Ryan Alford and co-host Chris Hansen discuss key business news, including Donald Trump's address to Congress, the discontinuation of Skype, and the impact of tariffs on the U.S. economy. They reflect on the decline of Skype in favor of platforms like Zoom and WhatsApp, and explore the evolving job market influenced by AI. The conversation also touches on the importance of diversity in hiring, the benefits of entrepreneurship, and the volatile nature of cryptocurrency markets. The episode emphasizes staying informed and adaptable in a rapidly changing economic landscape.TAKEAWAYSBusiness news highlights and current events overviewKey takeaways from Donald Trump's address to CongressImplications of tariffs on the U.S. economyDiscontinuation of Skype and its impact on communicationPolitical climate and its influence on business decisionsEconomic insights, including discussions on tax cutsDiversity in hiring practices and merit-based hiringThe role of technology and AI in the job marketThe importance of entrepreneurship and brand building on social mediaThe evolving landscape of communication platforms and their alternatives If you enjoyed this episode and want to learn more, join Ryan's newsletter https://ryanalford.com/newsletter/ to get Ferrari level advice daily for FREE. Learn how to build a 7 figure business from your personal brand by signing up for a FREE introduction to personal branding https://ryanalford.com/personalbranding. Learn more by visiting our website at www.ryanisright.comSubscribe to our YouTube channel www.youtube.com/@RightAboutNowwithRyanAlford.

Every coach grapples with today's topic: Should you avoid bias while coaching? We kick things off by acknowledging that the answer isn't as straightforward as it seems. While many might instinctively say "yes," we explore the nuances of bias and how it can actually play a positive role in coaching. Whether you're an independent coach or working within a company or organization, this episode is packed with insights to help you embrace your unique coaching style while still being the best support for your clients. Let's get into it!

In this insightful episode of the Real BOSSES series, Anne Ganguzza and Tom Dheere delve into the unpredictable landscape of social media and its implications for entrepreneurs. As platforms like Facebook, Instagram, and TikTok face increasing political and operational challenges and changes, The BOSSES discuss the importance of adapting business strategies to ensure continued success. They share actionable insights on how to diversify marketing efforts and build resilient communities, emphasizing the significance of maintaining control over one's audience through robust mailing lists and finding alternate platforms. 00:01 - Anne Ganguzza (Host) Let's create your next demo together. As an award-winning demo producer, I'll work closely with you to craft a demo reel that showcases your unique talents and strengths. My personalized approach is going to ensure that your demo stands out from the crowd and gets you booked. Book a free 20-minute consult today and get started at anneganguzza.com.  00:28 - Intro (Announcement) It's time to take your business to the next level, the boss level. These are the premier business owner strategies and successes being utilized by the industry's top talent today. Rock your business like a boss, a VO boss. Now let's welcome your host, Anne Ganguzza. Hey, hey, everyone.  00:45 - Anne Ganguzza (Host) Welcome to the VO Boss. Now let's welcome your host, Anne Ganguzza. Hey, hey everyone. Welcome to the VO Boss podcast and the Real Boss series. I'm here with my good friend, Tom Dheere. Hey, Tom, how are you?  00:55 - Tom Dheere (Co-host) I am good, how are you?  00:58 - Anne Ganguzza (Host) I'm doing good, but I'll tell you what. Social media is kind of a mess lately, isn't it?  01:04 - Tom Dheere (Co-host) Oh my God, yeah it, oh my God, yeah. Oh my God, to say the least, it has been insane the past couple of weeks.  01:10 - Anne Ganguzza (Host) Oh, TikTok shutting down people fleeing off platforms. It's been insane and I think something that, as business owners, we've used for years right to promote our businesses is now somewhat becoming unstable and unpredictable, and I think we should chat about this. What can we do to kind of counteract?  01:31 - Tom Dheere (Co-host) that that's a great question. Well, I will say that literally this morning on Facebook, I saw two friends of mine who run Facebook voiceover groups who basically posted the same exact post, which was we know a lot of you are leaving Facebook right now. It's gotten very politically charged, it's gotten very toxic. You've all mentioned that how your feeds are changing and it's just getting really, really weird. And they both did the same thing in that they said we will continue to be loving and supporting of all voice actors, regardless of your affiliation, regardless of what's going on in the outside world. And there was a chorus of support and concern at the same time.  02:08 - Anne Ganguzza (Host) Well, I think the community that we feel that we've established on these platforms is, and now the platforms are unstable or toxic. And so now our community because we work independently and our community has been online for all these years and now, all of a sudden, it's just become a place where maybe not everybody wants to hang out anymore.  02:28 - Tom Dheere (Co-host) Yeah, there's four platforms which everybody seems to be sharing the most concern about Facebook, instagram, because those are both owned by the same company Meta Twitter, now known as X, which has been a point of concern for a couple of years now, since it was purchased. As X, which has been a point of concern for a couple of years now since it was purchased, and, like you just said, tiktok, because of the concerns that have been expressed and the affiliation that it has and the fact that it went down for less than 24 hours and then it was rescued.  02:57 - Anne Ganguzza (Host) It was like a mass hysteria. Well, you know what else? It wasn't just TikTok, it was anything owned by TikTok, which I was aware, but I kind of forgot. I use CapCut, which is the video editing program, and I spent a considerable amount of time like learning it and all of a sudden my CapCut was gone and I'm like, oh no, I guess I need a new video app.  03:15 It was kind of good in a way, so that we all could step back and say, all right, let's not put the proverbial all our eggs in one basket, like we've always been saying about pay-to-plays. Right, you don't want to put all of your eggs in one basket with pay-to-plays. That can't be your only way to make income, and social media may not be the only way that we can have community. So let's talk, tom, about how we might be able to incorporate community and also incorporate. Let's say how are we going to market to our potential clients? What can we do to create a sense of community? And I mean my first idea that comes to mind is let's go back to old school, right? Let's create a mailing list, right? That's something that we own. We're not dependent upon a social media platform that we don't own. We own our own lists.  03:59 - Tom Dheere (Co-host) Yes, when it comes to that, both social media and curating lists of potential, current and past clients both fall in the bucket of self-marketing. Having a social media presence, creating a sense of community, trying to interact with clients potentially that's a form of indirect or passive marketing. And then curating lists of clients cold calls, cold emails, newsletters those are all forms of direct or active marketing strategies. So both of them have their merits. But to your point, if the four, at least the four social media platforms that we just talked about, are unstable on both a cultural view, political, socioeconomic, logistical and technological view, because one of them was taken down and then went back up and goodness knows how many millions of dollars was potentially lost by the TikTok users who monetize? Yeah, absolutely.  04:54 So, this is creating uncertainty in the market, so looking for more stable practices is a very good idea. So, if you have been able to cultivate any relationships with any potential or current or past clients through social media platforms and I'm not just talking about Facebook, Instagram, Twitter and TikTok, which are the four that seem to be the most worrisome or in flux right now- Well, they're the largest.  05:18 They are also, interestingly enough, the largest, and Facebook's been around since what? 2004? Tiktok's pretty new and Twitter's been around since around 2008,. 9, 10. And Instagram is a few years after that, so some of these have been around for quite some time.  05:33 - Anne Ganguzza (Host) Well, let's not forget about our old friend YouTube, which right now doesn't appear to be affected so much.  05:37 - Tom Dheere (Co-host) YouTube seems to be relatively stable and actually YouTube has been growing quite steadily.  05:49 - Anne Ganguzza (Host) Youtube is the number one streaming platform. I think that that can be an option for people who are looking for community or trying to establish a community. I mean, really, what do you need to establish a community? There's community number one, just community for ourselves, right, because I need my colleagues. I need to be able to communicate with my colleagues and just kind of like just say hey, how's it going, or what are you doing, or just that kind of like at the water cooler sort of thing. And then we also need the community of where can we put ourselves out there, where can we promote and market our materials, if the online community is now threatened?  06:17 I think, I mean, I know, for many years, you know, social media has always been quote unquote, free, right, always been free, and the Internet's been free. And now, all of a sudden, there's a potential to maybe it not being there or free, or we don't know really what's going to happen. So we need to come up with our plan B. I think it's always important that, as business owners, we have a plan B or we have an alternate plan, so that we're not throwing all our eggs in one basket, right? What can that be, tom?  06:45 - Tom Dheere (Co-host) All right, so I have many answers.  06:47 - Anne Ganguzza (Host) I have many answers and ideas.  06:48 - Tom Dheere (Co-host) Me too. Okay. So because there's a difference between fostering or being part of a community of fellow voice actors on a social media platform and looking to network with potential clients. Yes, despite all the weird that's been going on, linkedin is still the number one social media platform to be connecting with and developing relationships with clients.  07:10 - Anne Ganguzza (Host) Except it's got spammy lately.  07:12 - Tom Dheere (Co-host) It's gotten very spammy and I've seen a lot more politics on my LinkedIn feed.  07:16 - Anne Ganguzza (Host) Yes, but still it's better.  07:19 - Tom Dheere (Co-host) It's better. It may be a short-term consequence, it may re-stabilize I'm not sure, but LinkedIn is the number one source for that Twitter was a pretty good source for that too.  07:29 Yes, because also everybody knows that LinkedIn is the professional social media platform, whereas Facebook is the social. It's literally called the social network. It's a social platform. You can be social on a professional platform and you can be professional on a social platform. But all of these different social media platforms were designed with a specific intent in mind. Instagram was all about photos, and now it turned into video as well to compete with everybody else, and then YouTube made shorts to compete with Instagram reels and they're all watered down and they can all do all of those things, but what the thrust of it is?  08:00 - Anne Ganguzza (Host) Before I forget, I do want to like throw in another social media platform that can generate community on a more professional level and that would be Substack.  08:08 - Tom Dheere (Co-host) Yes, that's definitely one.  08:09 - Anne Ganguzza (Host) That's kind of like here. If you want to sign up and subscribe to my newsletter on a professional basis, there is Substack and I think that might be gaining popularity as well.  08:17 - Tom Dheere (Co-host) Slack is another one that is gaining popularity. I have not ventured into Substack or Slack, but the one that I have been exploring lately when it comes to community is Discord.  08:29 Yep, absolutely what's interesting about Discord is what separates it from all of the other social media platforms is it doesn't have a feed. It doesn't have this torrential river of content that you can doom scroll through. For those of you who aren't familiar with Discord, discord has what are called servers. Think of them as like Facebook groups, except that they are generally invite only, though many of them have a public invite where they publicly promote a link or a QR code where you can scan and then you can potentially get admitted into that Discord server. There's usually a number of questions that you need to answer and a code of conduct that you need to adhere to before you'll be admitted into that individual server, and there are a ton of voiceover-related Discord servers. Many of the voiceover groups that you find on Facebook and all of the organizations that you're familiar with in voiceover groups that you find on Facebook and all of the organizations that you're familiar with in voiceover circles, have a Discord server, and within those servers are little threads or sub-servers.  09:33 Sub-threads yeah, Sub-threads where you can talk about whatever subject matter.  09:37 - Anne Ganguzza (Host) Then it becomes like the old school Usenet. Oh my God, I'm showing my age. Do you know what I mean? Because people post about topics. It's like a forum yeah it becomes like a forum which Usenet? Do you know Usenet?  09:50 - Tom Dheere (Co-host) Or am I even showing my age with you? Yeah, that was way back when I am showing my age with you.  09:53 - Anne Ganguzza (Host) It's Usenet back in the day, oh my goodness, yeah. Topic-based.  09:56 - Tom Dheere (Co-host) Discord definitely has a. It's also got a bunch of emojis and badges and avatars and all these things that you can do with it.  10:19 - Anne Ganguzza (Host) So I would say for communities. If you're looking for a community, feel that the Facebook groups if you don't want to be on Facebook anymore at all or you're disliking things about Facebook, in particular, discord for community, I think is a really good way to go. And I think people are just kind of waiting it out a little bit at this moment in time, because Facebook really was for many, many, many years. It was a great community gatherer, and so I think that people are just kind of sitting back, waiting and seeing, or they're fleeing. Some people are going over to Blue Sky, but then again people will say that that is also politically motivated, and so really it just becomes like where are you going to go and where are you going to find the groups? And I think it's one of these things, tom, that we have to just kind of wait and see a little bit. But I would say, professionally, if you want to create that community, start gathering your own mailing list of your current clients and get something going on your website that invites people to subscribe to your email list, and that way you will always have a way to professionally market to that list or communicate with that list. And then, when it comes to community, like colleague and that type of group, I have a wait and see.  11:12 I've kind of have my accounts on all different platforms and I'm just going to join them all and see where I feel that people are kind of migrating to. I know that for me, I've done a lot of work creating groups. I have a VOPs group that has thousands of members. I have business pages on Facebook that have thousands of members and followers. In reality, I have to look at that and say, well, it's possible that my groups have been disbanded and in a way, this is a time where I feel like I can kind of clean up in a way and so things that have grown, maybe possibly stagnant over time, where maybe people are members but maybe they're not engaged members. You know, maybe it's time to really just sit back, take a look, see where things go and really try to engage a quality community right, not necessarily a quantity, remember before it was all like, oh my God, well, I have 90,000 people on my Facebook group, but are they all engaged?  12:03 - Intro (Announcement) Yeah.  12:04 - Anne Ganguzza (Host) So I think now's the time to really start building that community that know, like and trust you, and I feel like that's not just for sales, that's also for people that you interact with on a day-to-day basis. Like Tom, you and I like you're my know, like and trust and I would be like Tom, I want to be where you are so that we can continue our relationship right. So I feel like that's an important criteria for any group that I migrate to or that I create, and then it becomes a build process again.  12:30 - Tom Dheere (Co-host) Yeah, I agree. So, bosses, if you've been listening to what Anne's been saying, she's making two extremely important points. One is do not be dependent on any one social media platform for community or for establishing and maintaining relationships with clients. Those are two different things that you can do on all of these social media platforms and the advice of going through all of your social media platforms and keeping track of where all your potential, current and past clients are on all these social media platforms. Make sure that you have all their contact information and get them into your CRM, which is a VO boss conversation that we had very, very recently.  13:15 - Anne Ganguzza (Host) That was the acronym. Party the acronym party. So check out that episode.  13:19 - Tom Dheere (Co-host) Absolutely Use that CRM, because it's also a way to cultivate relationships with all of your clients. It's also a way to cultivate relationships with your fellow voice actors. There's nothing stopping you from sending out a newsletter to fellow voice actors, not to tell them about whatever voiceover you've done recently, which they may or may not be interested in, but just talk about concerns or topics of interest to you that may be of interest to them as well. You could also do that through blogging, because your blog posts can have different audiences. You can have blog posts where the audience is your voice seekers and you can have one where your audience is voice actors. To find another way to create a non-social media dependent community and culture.  14:00 - Anne Ganguzza (Host) I think the vlog might be making a comeback. I mean, I think it was always a thing right. But I think a blog I mean I do a Teachable Moment every week and I do shorts every week those are videos that I put out to the community and that can also be part of my blog. There's a lot of those that are part of my blog as well, so people can subscribe to that blog and you can talk about whatever topic floats your boat, floats your passion, and I think that more of the social communities like TikTok and again, you know TikTok is up for now, but again, if you're using it to monetize or using it to try to really sell, just be careful that you're not putting all the eggs in one basket. And so I just say, if you've got good video content right, you can now maybe put that on multiple platforms, right, or the platforms that you feel are right to gain the audience that you want. So just know that your video it turns out to be stuff that you own.  14:51 Stuff that you create is stuff that you own. So if you create videos, put them in a place where you have control over them. Put them on your website, put them in a blog, put them on YouTube if you have a YouTube channel. But if YouTube were to blow up tomorrow, you've got your own server, you've got your own web server that you can put your videos on, and so creating that content that is distinctly something that is owned by you gives you more semblance of control in regards to promoting your services, promoting your voice, promoting your product out there and also fostering a sense of community, even though it may not be engaging, but you can have people like subscribe to your blog, create comments, have engaging comments back and forth.  15:29 And again, there's lots of different places. There's Zoom workspace, there's Slack. There's lots of places where you can have video meetups and create that community there as well, and that's something to think about is to have a Q&A or have a water cooler, like, basically, there's that Zoom water cooler, that's out there, and so how are you going to promote that community water cooler? Well, that can be through a list, a mailing list that you own, or you can continue to put posts out on social media, and again, it just don't depend on that social media to be your one and only way to communicate with your potential clients or your colleagues.  16:05 - Tom Dheere (Co-host) There's also, if you remember, clubhouse and how popular that was during COVID, that became a real great place where a great sense of community that may come back.  16:14 - Anne Ganguzza (Host) This is exactly why.  16:15 - Tom Dheere (Co-host) I'm bringing it up, anne is that Clubhouse may be a place to go back to, because there's no social media feed. There's really not much of a space for flaming trolling spamming.  16:27 - Anne Ganguzza (Host) Interesting thought there, because I've done a Thursday VIP room Voices in Podcasting room and we actually were thinking about going away from it, doing Zoom live streaming, zoom on Facebook, which is just another way of doing it. But you're right, clubhouse could be making a comeback.  16:42 - Tom Dheere (Co-host) Well, video, and I'm sure the reason was you know as well as I do is that video has more of a potential for engagement on a human level and on an algorithmic level than pure audio or just photos or just text.  16:55 So yeah, it makes a lot of sense to be on Zoom, but, like for voice actors, sure On Clubhouse. That seems like a really natural fit. There's one other social media platform that I wanted to mention, and that's Reddit. I've had a Reddit account for a few years now, but I just recently decided to start getting in there and seeing what's going on, and it has its level of weirdness, like any other.  17:20 - Anne Ganguzza (Host) Again like a Usenet. Sorry, I'm showing my age again. It's like it's a forum.  17:24 - Tom Dheere (Co-host) It's got a forum Usenet kind of feel to it but like any subject matter, personal or professional, that you can think of is there and there's a group of dedicated and a lot of them very social and often supportive people that are talking about any given subject.  17:42 So I've been spending a lot of time on there and, just as a quick side note, just a couple of interesting things that have happened on. There is one there was a high school student who was required to interview a voice actor for a paper that they had to write. So I volunteered and they sent me the questions, answered the questions and they got an A.  18:00 - Anne Ganguzza (Host) I love that you helped someone get an A Tom.  18:02 - Tom Dheere (Co-host) That's great, yeah Now is that going to help my voiceover career? No, no, but that's a good thing, but it's being a part of the community. The other quick example is and I can't say much is that a journalist went on a subreddit who needed to interview certain kind of people to write an article about a particular subject, and I was right for it. So I messaged them and, as a result and DA much.  18:23 And as a result, we had it was a Zoom or a Google Meet meeting for about a half hour, asked me a bunch of questions and in the past week or so they followed up with a bunch of follow-up questions. They wanted to flesh out parts of the conversation and confirm some details and stuff like that, and I think the article comes out next week, so I'll be happy to talk about it then and promote it, because it's a very very, let's just say.  18:50 it's a topic that's extremely relevant to the voiceover community and has been for a couple of years and will continue to be for the foreseeable future. But I wouldn't have gotten that without being on a social media platform and availing myself to what could just come my way, and it's going to turn into a nationally published article from a reputable news organization.  19:08 - Anne Ganguzza (Host) Excellent. Now the other thing is yes, we're talking about the social media chaos and what we can do about it. Now the other thing, too, is, if you're finding that social media has become to the point where, if you're doom scrolling and it is doom scrolling and it is becoming mentally difficult right to read things on it, then I would say, for your own mental health, step back, take a break. It's not a critical part of you know. You have your circle of friends. I have, like Tom, I can get in touch with you in lots of other ways other than social media if I have to. So, really, guys, when it comes to your health and the health of your business, if you need to step back absolutely. It's not the be all end all.  19:49 Social media is not the be all end all to your business. It is a method that we have used for many years to promote ourselves. And I remember gosh, back in the day when social media was just becoming popular and there was Instagram and Facebook, and then it was like, oh my God, we can actually like, advertise our businesses on here. And that wasn't so long ago, or maybe it just seems like time has flown by, but I remember back in 2004 or five or six, and doing like a class on, like social media and how to advertise your business. And so 20 years has gone by, it's evolved, it's turned into a very different animal, and so I think, think again, very similar to how technologies evolve and things happen. We need to evolve with the time. So if you need to step back, absolutely for your health, absolutely step back.  20:38 I honestly don't think that it's going to be the destruction of your business unless you have monetized on a platform that is closing down or is one of those platforms that is now you, you know, in chaos, and so really try to diversify.  20:50 Think about how you can keep in contact with your current clients, how you can reach out to other clients, and again, I'm going to just say the good old school, like create a list for yourself. There's not one website software out there that doesn't have a way where you can invite people to become part of your list and you just have a checkbox that says I agree to allow you to send emails and people give you permission, and that becomes, I think, one of the best tools that you have, right for, let's say, maybe a professional way of marketing yourself and also a way of becoming closer to your community of professionals so that your business can stay afloat and with colleagues right. Gather those colleagues close to you. Already now there's multiple. I mean, we all do have phones, we all do have homes, we might live near each other, we all have ways to text and stay in communities together and, I think, don't rely on anyone. Get yourself prepared to not depend on any one method of acquiring clients or communicating with your colleagues at large.  21:58 - Tom Dheere (Co-host) That makes so much sense. I'll leave everybody with one thing Think about why you're on social media. Because it just kind of showed up and everybody just started using it. And nobody took a class or read a manual, they just started messing around on there. So if you're on social media for community and the communities are failing you in one social media platform, go to a different one. If you're going there to look for clients and develop relationships with them, if the social media platforms that you've been on aren't conducive for that they never were or they aren't anymore go to a different social media platform. If you are on social media for purely non-voiceover reasons you're just there to be entertained, amused or inspired or educated, and those aren't working anymore go to different ones. If you're doing it, you just find yourself going like this on your phone and none of those motivations are there. That means the really awful psychology, algorithmic things have got their clutches in you. Yeah, get off. Read a book, take a walk, go have coffee with a friend.  22:58 - Anne Ganguzza (Host) Yeah, I love that. That's a great way to end that, tom. Thank you so much. Yeah, bosses, be safe and be healthy with social media. All right, great conversation, tom. I'm going to give a great big shout out to our sponsor, ipdtl. Find out more at IPDTLcom. You guys have a great week and connect up with us in multiple ways. Tom and I are available and we have email addresses. You can even email us and you can, for sure, just keep listening to our podcast. So you guys have an amazing week and we will see you next week. Bye.  23:31 - Intro (Announcement) Join us next week for another edition of VO Boss with your host, Anne Ganguzza, and take your business to the next level. Sign up for our mailing list at voboss.com and receive exclusive content, industry revolutionizing tips and strategies and new ways to rock your business like a boss. Redistribution with permission. Coast-to-coast connectivity via IPDTL.   

Artificial intelligence is steadily growing as a presence in our personal and professional lives. In this episode, Tiff and Dana talk about how AI can be used effectively in practices, game-changing technology in recent years, and the never-out-of-style human interaction among it all. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript The Dental A Team (00:01.681) Hello, Dental A Team listeners. I am so excited. We are second month of a new year, and that means you should be tracking your goals. If you're a Dental A Team client, you have this amazing new scorecard that we've introduced that my personal clients have freaking loved. And being able to see where those goals are so quickly in the month and being able to track along and see what we need to do to pivot or change or continue growth has been really cool. So welcome to new month, new year.   knew you. Dana, thank you so much for being here with me. I know you have a ton of clients that have been onboarded with that scorecard and doing super well as well. How is this new year treating you? This 2025, how's it going, Dana?   Dana (00:46.03) Oh, it's going pretty well. Happy New Year to you and everyone listening. Yeah, I'm super excited about the scorecard. Clients seem to really like it and I think it'll just be a game changer for 2025 to keep everybody just intentional and focused on the things to move forward. So I'm really looking forward to 2025.   The Dental A Team (01:04.136) Yeah, me too. Me too. I have a client that I talked to actually this morning that was like, well, we needed to make some adjustments to the scorecard to fit their practice, which is why we say that we're customizable because anything that we do, it's got to be custom fit to that practice. So we had made some adjustments in there and then.   I was like, you know, you guys, know that you're tracking everything. Like this office manager is meticulously tracking everything in the practice. So I said, this is like an overview. Like my meticulous tracker is like an overview for you guys. So make it your own. Let's figure it out. But I told her there's so many practices out there that don't know what to track or how to track it or how to see the trends within the numbers. And her mind was just blown.   She's the wife, they've owned the dental practice for years and years and years and years. They've been in dentistry forever. So she's learned all of that along the way, but she was just mind blown at how some people just don't know. And I didn't know when I first started managing, I was like, what do all these numbers mean? And we all have to learn somewhere. So it's just been really cool to watch everyone continue that growth in the new year and really, like you said, track along with those goals and see.   what can be done to manipulate and change the results to create something magical. Whatever it is that you want, can change those tracking metrics and change those results to create something really cool. Within that conversation, I'm excited about today, because today, Dana, we just prepped for this. And I think your track that you're thinking for this conversation today is so beautiful. We talk a lot about new dental tech is what I'll air quote it as.   kind of like new things on the scene. And it's really easy to talk about scanners and lasers and all of those CBCTs and all the different things in the practice that we can implement kind of in the clinical aspect. I really love what you are talking about now with all the other pieces. There's so much AI coming into play. And that's what you had mentioned Dana. And I really want to chat about that because it's so cool.   The Dental A Team (03:06.342) I know I chat GPT, especially on my personal side. like, I create and think of so much stuff, you know, for Dental A Team, I'm sure you do the same, you create so much for us and our content. I know on my personal side, I'm like, Ben, chat GPT, tell me what to do. that, like, AI has really come into play strong, I would say in the last year. And this year, even a month and a half or whatever into the year feels like   Like it's a do or die. Like you're using AI. There's just no two ways about it. So how have you seen in your practices currently, the AI bots come into play and all those pieces aside from chat GPT that can help with the patient response. But how have you seen those AI tools really be being implemented? And then I want to think about how do we see like the future, what that's going to look like as well.   Dana (03:58.528) Yeah, I think it's actually pretty incredible some of the new like dental AI stuff that's coming out essentially now you can use AI to be almost like a receptionist or a part of especially your front office team. Lots of dental tech companies coming out with   They can, you know, the chat bot or the AI bot can take care of missed calls or after hours calls. So now patients can have communication with you 24 hours a day, not just when your office is open. Being able to log into your system and actually schedule the patient without you there.   The Dental A Team (04:35.067) Mm-hmm.   Dana (04:38.23) and doing it really actually pretty well. And then sending, you know, a lot of the AI, the reception, it's like, then they send you, you know, an overview of the call so that you know exactly what was said, you can add in any notes that you want. So it truly can be as if they called while somebody was in the practice. And so AI is really coming in strong this year, especially in the dental world. And I'm excited, you know, I know a lot of offices in my calls, it's like they struggle with call volume, and they struggle with   The Dental A Team (05:06.285) That's nice.   Dana (05:08.685) getting their team members to be able to handle the volume of calls that are coming in and still get their tasks done. So when you have something that can easily handle that overflow and keep you going and keep you moving forward and you can still have a pulse on it, I think it's actually really cool.   The Dental A Team (05:14.163) Yeah.   The Dental A Team (05:23.313) I agree, and it makes me think of vacation time too, because there's so many practices that don't have 20 team members that if people are taking vacation or if doctor wants to take vacation, there's not two associates to take over the schedule. And so it's like the practice is closing down. But one of the biggest fears I think a lot of practice owners have is shutting down the practice means there could be a week or how many other days of patient calls and patient interactions that are missed.   Sometimes we don't have the staff to be like, hey, sometimes they want to take vacation with you, know, or the same time as you. So that's what it made me think of too, is, well, grab a bot for, you know, that we have somebody maybe checking in on it and looking at it. Obviously, we don't fully trust it yet. They haven't taken over the world just yet. But having somebody monitor it, but for vacations, things like that, you said the after hours kind of extends into that. Or Fridays, a lot of doctors, and it's a lot of new patient opportunities on Fridays because...   dentistry. You know, we love being off on Fridays as often as we can as well. But a lot of companies are actually off on Fridays or have flex Fridays. And so sometimes I think for the just humans in general for the population, Fridays are kind of a catch up day where we're making appointments, we're calling in, we're asking questions and we're getting appointments done. And so we miss a lot of opportunities there. And the dreaded Monday fell apart.   Dana (06:44.91) Mm-hmm.   The Dental A Team (06:45.046) So, you know, it might still fall apart. You might still get those calls, but at least it's not walking into 30 voicemails on Monday morning and then being like, oh my gosh, everything we talked about in huddle is just completely destroyed because everybody fell off the schedule or whatever. So I love that. I love that. Have you seen to I know there's a lot of third party companies, Modento and Dental Intel and Diversion, all those companies. Have you seen to I haven't like looked into it. So I'm asking.   For reals, if they're using any of those tools yet within their stuff, think Modento had some stuff like on the wire. I'm not sure, but, any opportunities or anything for like confirmations, right? Cause I know, I guess like Modento has done voicemail jobs. So it's like, we're already partially there with like voicemail jobs and the automated, voicemails or phone calls for re-care and things like that. So how do you think that'll affect having the AI bot I feel like is so much more.   customizable and you can like give it rules. can give it lingo and verbiage and just kind of different things. So how do you see that transitioning for companies like that too?   Dana (07:55.734) Yeah, I can't say that I've seen any of the companies integrate it yet. I do think it's coming, but I do think some of the newer companies that are doing AI really well and are coming out, they are offering those things like confirmation calls, like re care calls. You can get your basically AI receptionist to do those things for you. And truly, I think because it is customizable, it also does feel more as if it is a human versus those automated text messages that as much as we try to make them warm and   The Dental A Team (08:19.937) Yeah. Yeah.   Dana (08:25.592) friendly and specific and just from our office, right? AI, think is a little bit of a step above that.   The Dental A Team (08:33.717) Yeah, I agree. I agree. think it's caveat, I know I said chat GPT and I know a lot of people love verbiage. think Dana and I get a lot of, and the other, other consultants as well. But I know Dana and I for sure get up so many text messages or emails of like, how do I say this? I want to say this to my team or I want to tell my doctor this. How do I, how do I do this? Give me words. I have a couple of practices that just call it like tiffisms and like what would tiff say? And I'm like, holy cow.   which I love and I love verbiage and I love communication. like, warning, I guess, or a reminder, if you are going to chat GPT or whatever AI, any of that stuff, just make sure that you guys are still looking at it and personalizing it, especially if it's you throw some, I've seen a lot of people throw things into a program like chat GPT.   that spits out like a patient response. And sometimes it is robotic, because it is a robot. It's not a human on the other side. They did as good as they could so far with it, and they do really great job. But sometimes those things can still come off, like you said, Dana, a little cold or harsh. And so I just stress the importance of taking it, making it your own. I say the same thing about my verbiage when I give it to people. This is a template. I love giving templates, and I want you to make it your own, because it should sound like you. It shouldn't sound like...   a robot a shouldn't sound like a script, it should sound like you still. So no matter how you're getting those verbiage tips and tools or what you're choosing to do with it, just make sure there's a human interaction side of it, and you're bringing that humanization back to it. That's my warning, my caveat there, because I do use it occasionally, or sometimes my brain's just dead at the end of the day, and I'm like, my gosh, how do I make this recipe? Gosh, I'm...   ChatGPT is becoming a best friend in my personal life, feel like. But aside from the AI stuff, or you're in transition with the AI stuff, I think that pulls into that teledentistry side as well. Because I know a lot of practices that are still doing a lot of teledentistry. Obviously, it was huge during quote unquote COVID times. But I think it spurred something for us in the availability to create more opportunities for our patients. So a lot of practices are doing the cosmetic   The Dental A Team (10:50.787) consults virtually. And it's really cool smile designs, smile makeover, all of these different variations of a teledentistry appointment. And I'm thinking with that kind of AI kind of smashing those two together, because that's an easy opportunity to allow an AI bot or someone to schedule those appointments and have someone who's like over the cosmetic consults when you don't have the opportunity or availability in the practice.   So teledentistry is still really, really a fantastic idea, I think, and something that we don't consider tech in our brains, but it kind of is. And it's kind of cool to be able to say, let's take a half day Thursday and take three hours in the afternoon and bust out three cosmetic consults or more. And I've seen a lot of success with that. Dana, have you seen that as well? You still have a lot of clients who are using teledentistry or considering it.   Dana (11:45.036) Yeah, they do definitely do for different types of consultations and even I have one office that will do teledentistry to like pre-screen for limited right to see if this is something I just need to refer out or do we need to see you in the office? So they'll use it for that to end some PEDS offices using it for like surgery or sedation consulting and I have one office that's even trying to do some just case presentations or treatment.   The Dental A Team (12:14.493) yeah.   Dana (12:14.786) presentations if the patient left the office, right, and they can't come in, just doing that too. So I think using the technology at your fingertips that make it that it's convenient for the patient, that it's easy for you, I think take advantage of it where you can within your practice.   The Dental A Team (12:31.234) Yeah, that's a great idea doing the consults because a lot of practices will have those monster treatment plans. So it's like, okay, let's have you back in for a consult. And we know that's difficult to get patients to come back in, especially if we're not accomplishing something, right? They're not getting treatment that day. So I always tell clients who are doing that style of treatment planning, it's totally fine. And I love it. But just make sure maybe we do fillings with that.   treatment console, but I think that's a great idea to doing it by zoom or Google meet or any of those platforms really are a lot of them have free up to while Google meet is free, right for however long you want it, but even zoom has up to I think 35 or 40 minutes of free information that you don't have to pay for. So that's a really great idea because then it just locks it in and I think we've all become accustomed to this being like being in person, you know, I think virtual.   has become the norm. It's almost weird to constantly be in person with people. Again, thank you, 2020. And I think it's worked out well for the dental industry. So that's a great idea to be able to do those bigger consults. And I too have some pediatric practices, even the moms who are moms and something happens and we're like, I got to get my kid in. Like right now you got to look at this. And a lot of my pediatric practices will.   do the same thing where they'll take a picture, send it in, or let's hop on a Zoom call or Google Meet, and they'll kind of tell the parent how to angle the camera or what have you to show whatever it is. I mean, I remember one time I brought Brody all the way in and I was working in office and I'm like, you have to look at this and it was literally nothing. It was like, he's like, you are just being so silly. You are in dentistry.   you know these things, but as you put your mom hat on and you're like, I don't know anything, my kid, like something happened, you just have to look. And so I can't even imagine being outside of dentistry and something happening to my kid and really not having any of that background knowledge. So for my pediatric practices, it's been really beneficial to be able to do things like that and take some of that stuff off their plates. And for pediatric practices too, with the AI conversation, like they're seeing so many patients.   The Dental A Team (14:44.728) in any given day, right? They're seeing 45 to 80 patients any given day with one doctor, let alone, you've got practices that have two or three doctors, they're seeing a lot of patients. So for a front office team to have to keep up with the confirmations, even the check-in, the check-out, like, you've got to understand they're spread so thin, and then they've got phone calls coming in and they've got new patients to schedule, and it's hard in a GP practice to be working on the hour, but in   peed practices, right? We're really, Dana, working on the 15 minutes. And so every 15 minutes, you have anywhere from one to six to eight patients coming and going every 15 minutes. So I think that's a great idea to really be able to add that tech into practices like that. I love it. I love it. And I love the, I just love the transitions dentistry takes. We think back, gosh.   Dana (15:17.774) Mm-hmm.   The Dental A Team (15:42.844) Even three years ago, it was like, oh, let's do a scanner, right? We're doing that whole mouth scans was like crazy town. And it's like, now you're doing a whole mouth scan before you ever get to my practice. You're taking pictures of your mouth just so my doctor can do a virtual consult with you and doesn't have to be in the practice. So think it's really cool. Um, hygiene side, I know we've talked lasers before and I think that's still like one of the   Dana (15:47.816) Yeah.   The Dental A Team (16:10.541) one of the latest and the greatest, but what have you really seen the hygiene side? I know I pick your brain on this a lot, be able to implement maybe not, you know, virtual or AI or whatever, but just how have scanners and CBCTs and all of this new-ish, right, within the last five, maybe even 10 years, how has that impacted the hygiene visits and the care that hygienists have been able to provide to the patients in your opinion?   Dana (16:37.676) Yeah, I think the technology advances in lasers, in all of the microscope and the saliva testing and all of the things that are coming out for hygiene right now. It really just allows you to give more individualized care, that you have more options to get the patient in your chair, the best result for them, because patients come in very unique varieties.   The Dental A Team (16:56.881) Yeah.   Dana (16:59.968) every single day and so being able to say, I have this thing that's going to benefit you. I have this thing that I know will make this area better and being able to have more choices of those to be able to give individualized care.   And individualized instruction too. I not even just things in the office, the technology that's available even over the counter to patients to help with home care, to help with the things that hygienists are talking about those things every day. And so I think the technology has been a game changer in the last decade as far as being able to get patients results from adjunct treatments or different products or different.   The Dental A Team (17:29.117) you   Dana (17:40.108) things that are available now that just weren't.   And things that don't necessarily so much of the hygiene products that existed before and still do right it It's patient compliance. So as long as patient does it does it correctly they get results and now there's so many things that actually if I do this in my chair you get the results so I don't it's not so reliant on Patient compliance and patient following through and patient stepping it up It's great come more often and I can do this come more often and I can oversee this and I can get you the results Which I think is incredible   The Dental A Team (17:43.447) Yeah.   The Dental A Team (17:52.123) Mm-hmm.   The Dental A Team (17:59.686) Yeah.   The Dental A Team (18:07.731) Yeah.   Dana (18:13.264) you   The Dental A Team (18:14.173) I agree. I love that conversation of just come more often and something that we've always been afraid of. Having that conversation with our patients, which has always interested me, because I mean, we tie ourselves by these rules that we feel like we're in place by the companies we won't mention today. We won't go on that tangent, but we do like put ourselves in this little box. And it's like, if we are here actually for the patient's best benefit, then all of these things   Come into play for that. Come into the practice more frequently. Get your testing done. Like, let's figure out what your saliva tells us. How can we positively impact your dental health and your full body health just by the foods that you're eating or things you're drinking, which is insane and so cool. And again, couple of that with a results-driven conversation over a virtual call. Like, that's incredible. So you can help them.   just in so many different ways. And as you're talking, was thinking, gosh, thinking about how different tools like AI can help support the team that you have. I think the first thing, especially from a front office standpoint is like, you're going to replace me with a robot. We're all going to be replaced with robots one day, right? Like 50 years down the road, guess what? I don't know. But the point of all of those tools is not to replace the humans.   that we love and want on our team, it's to provide them support so that they can do more and do better for the patients that are coming in, the other humans. So it's like, these tools are being integrated to help support you to give a better experience for the patient base.   and to support the patients in their overall health. If I have more time to spend even interacting and having a simple conversation face-to-face with a patient who's in the practice because an AI bot is scheduling someone for me, that patient is likely to say, yeah, that sounds great. I'm gonna stop drinking coffee because it's tearing up my insights based on this test you just gave me results for. Like getting people to the level where they're comfortable.   The Dental A Team (20:26.63) Right? They're open that vulnerability space of just having that human interaction. So if we can take confirmations off of your plate, if we can take these things off of the humans and allow human human contact and conversation and AI or bots to text messages, like I don't need to send the text messages. Somebody else, know, a bot can do that. A service can do that. I want to be human interaction. I don't need to be electronic interaction. So.   It's really cool. Thank you, for that conversation. You've got my brain thinking, you know, and hopefully those who are listening got your brain thinking too and you enjoyed this conversation as much as I did. Dana, think we always like to leave with action items, right? And I think action items right now are really that conversation of how can I support my team with tools like this or where do...   Dana (20:58.638) No.   The Dental A Team (21:18.249) Where do my team members need support so that they can have that more human interaction? So I think that's an item Dana and tell me if there's something to add or if you want to spin this a little bit. But I think that's the conversation and the action item is to really just start thinking about how your patient experience might be better or how your team's experience might be better by utilizing some of those tools. Can we do teledentistry appointments for   you know, and not calling it tele dentistry, calling it your consults. Can we do consults by virtual? Can we get a bot or an offsite virtual assistant, someone that can help support our team? I that's your action item guys. Dana, what are your thoughts? What do you want to lead them with today?   Dana (22:03.276) Yeah, no, I love that and I think that, you know, leaders, practice owners take time even every year to just look at office optimization and is there a new technology? Is there a new product? Is there a new service or something that can help me optimize, whether it's my patient experience or my team or, you know, services that I've got.   for patients, think it's just a great time to sit down and look for opportunities there and how can you, like you said, optimize and help, not necessarily take away.   The Dental A Team (22:35.533) I love it. Good. I love the word optimize. Good word to pull out there. All right, guys. This was a fun conversation. I hope you guys enjoyed it. I hope you got some good tips or sometimes hearing something that you've heard before will spin you to think, okay, gosh, now I really actually need to do this or yeah, that was a cool thing I forgot about. So have fun with it. Go enjoy it. Optimize your practice. Go optimize your team.   and really, really truly support your team and your patients in the best ways possible. And that's how it comes back to you and they will support you in the best ways possible. So leave us a review below. We love a five star that tells us how much you loved this. Tell us what you loved about it. And if there's anything else you guys ever want to hear, please make sure you send it along. Hello@TheDentalATeam.com And if you need any help with your practice or you need ideas, Hello@TheDentalATeam.com is an easy way to get that as well.   you can pop over to TheDentalATeam.com and sign up for a practice assessment if you're not already a Dental A Team client. We love to just honestly give you guys ideas and tools. So thank you so much, Dana. Thank you for being here with me today and we'll catch you guys next time.

In honor of National Stalking Awareness Month, we're sharing the story that sparked the movement. Join us as we discuss the tragic case of Peggy Klinke—a bright, ambitious woman whose life was cut short by a relentless stalker, her ex-boyfriend. In this episode, we'll explore Peggy's story, the devastating consequences of stalking, and how her legacy continues to raise awareness and inspire change.   Special thanks to Peggy's sister Debbie for all of your help in making this episode.  Research by Haley Gray and research assistance by Ana Luria.    If you or someone you know is experiencing stalking, knowing what steps to take can make all the difference. SPARC provides valuable tools, including guidance for documenting incidents and reaching out for help. Visit stalkingawareness.org for more information and resources.    Debbie and Haley are hosting a free stalking webinar on February 20 at 12 PM Central via Google Meet. They'll share Peggy's story alongside a stalking expert, discussing red flags, ways to support victims, and more. Stay tuned for additional details on our Instagram soon! Get new episodes a day early and ad free, plus chat episodes, discord access and zoom hangouts at Patreon.com/momsandmysteriespodcast   Thank you to this week's sponsors!   Treat yourself to the most comfortable bra on earth and save 20% Off sitewide at honeylove.com/MOMS20 .    Start your hair growth journey with Nutrafol. For a limited time, Nutrafol is offering our listeners $10 off your first month's subscription and free shipping when you go to Nutrafol.com and enter the promo code MOMS.  Take the work out of meal planning and grocery shopping! For a limited time get 40% off your first Hungryroot box PLUS get a free item in every box for life. Go to Hungryroot.com/moms and use code moms.  Stop spending money on subscriptions you've forgotten about! Cancel your unwanted subscriptions and reach your financial goals faster with Rocket Money. Go to RocketMoney.com/MOMS today.  Right now, ShipSkis is offering our listeners 20% off your first shipment when you go to Shipskis.com and use the code MOMS.   To advertise on the show, contact sales@advertisecast.com or visit https://www.advertisecast.com/MomsandMysteriesATrueCrimePodcast.  Listen and subscribe to Melissa's other podcast, Criminality!! It's the podcast for those who love reality TV, true crime, and want to hear all the juicy stories where the two genres intersect. Subscribe and listen here: www.pod.link/criminality    Check-out Moms and Mysteries to find links to our tiktok, youtube, twitter, instagram and more.    Sources https://nunncenter.net/ohms-spokedb/render.php?cachefile=2010oh018_ous006_ohm.xml  https://spu.edu/-/media/administration/safety-and-security/documents/History-of-Stalking-Awareness-Month.ashx#:~:text=NSAM%20began%20in%20response%20to,to%20stalking%20and%20save%20lives  https://www.stalkingawareness.org/klinke-award/  https://www.newspapers.com/image/425388201/?match=1&terms=%22peggy%20klinke%22  Interview with Debbie Riddle https://www.stalkingawareness.org/   https://www.ojp.gov/ncjrs/virtual-library/abstracts/anti-stalking-statutes#:~:text=The%20first%20anti%2Dstalking%20law,Federal%20stalking%20law%20in%201996 https://law.justia.com/codes/new-mexico/chapter-30/article-3a/section-30-3a-3/#:~:text=History%3A%201978%20Comp.%2C%20%C2%A7,21%2C%20%C2%A7%202