Podcast appearances and mentions of Jennifer Pahlka

Today on An Honorable Profession, we're revisiting co-host Debbie Cox Bultan's conversation with Jennifer Pahlka. Pahlka has decades of experience in civic technology. She was U.S. Deputy Chief Technology Officer under former President Obama and recently authored  the book, Recoding America: Why Government is Failing in the Digital Age and How We Can Do Better. Debbie and Jennifer talk about the factors that often make government slow or ineffective and what the Department of Government Efficiency is getting wrong about cutting waste, fraud, and abuse. Jennifer shares her advice for elected officials from prioritizing civil service reform to investing in digital and data infrastructure and the importance of measuring results. Tune in to hear how Democrats can go on offense against DOGE by championing thoughtful and lawful systemic improvements.   IN THIS EPISODE:  • [01:05] Introducing An Honorable Profession's new series: How Government Can Get Shit Done. • [02:17] Welcome to Jennifer Pahlka who served as US Deputy Chief Technology Officer under President Obama. • [04:53] How to not lose sight of the real problems that need evolving. • [09:40] Why efficiency is a byproduct of government rather than a goal. • [11:17] Differentiating between creating regulations and making government work. • [16:24] Four things government officials can do to facilitate interaction. • [18:12] How LLMs can support efficiency. • [21:56] What it might look like to care more about the outcome than the bill. • [25:41] How to know the true status of your bureaucracy. • [28:10] Understanding why bureaucracy is risk adverse. • [30:28] Jennifer's journey to public service. • [32:20] How tech can build a better world for those who most need it.  

Jennifer Pahlka believes America's bureaucratic dysfunction is deeply rooted in outdated processes and misaligned incentives. As the founder of Code for America and co-founder of the United States Digital Service, she has witnessed firsthand how government struggles to adapt to the digital age, often trapped in rigid procedures and disconnected from the real-world impact of its policies. Disruption is clearly needed, she says—but can it be done in a way that avoids the chaos of DOGE? Tyler and Jennifer discuss all this and more, including why Congress has become increasingly passive, how she'd go about reforming government programs, whether there should be less accountability in government, how AGI will change things, whether the US should have public-sector unions, what Singapore's effectiveness reveals about the trade-offs of technocratic governance, how AI might fundamentally transform national sovereignty, what her experience in the gaming industry taught her about reimagining systems, which American states are the best-governed, the best fictional depictions of bureaucracy, how she'd improve New York City's governance, her current work at the Niskanen Center, and more. Read a full transcript enhanced with helpful links, or watch the full video. Recorded March 4th, 2025. Help keep the show ad free by donating today! The British remake of Ikiru referenced in today's podcast is: Living Other ways to connect Follow us on X and Instagram Follow Tyler on X Follow Jennifer on X Sign up for our newsletter Join our Discord Email us: cowenconvos@mercatus.gmu.edu Learn more about Conversations with Tyler and other Mercatus Center podcasts here.

There is no sludgier place in America than Washington, D.C. But there are signs of a change. We'll hear about this progress — and ask where Elon Musk and DOGE fit in. (Part two of a two-part series.) SOURCES:Benjamin Handel, professor of economics at UC Berkeley.Neale Mahoney, professor of economics at Stanford University.Jennifer Pahlka, founder of Code for America.Richard Thaler, professor of economics at The University of Chicago. RESOURCES:"How Big Is the Subscription Cancellation Problem?" by Giacomo Fraccaroli, Neale Mahoney, and Zahra Thabet (Briefing Book, 2024).Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better, by Jennifer Pahlka (2023).Nudge: The Final Edition, by Richard Thaler and Cass Sunstein (2021)."HealthCare.gov: Case Study of CMS Management of the Federal Marketplace," by Daniel Levinson (U.S. Department of Health and Human Services, 2016). EXTRAS:"Sludge, Part 1: The World Is Drowning in It," by Freakonomics Radio (2025).

The so-called Department of Government Efficiency is great branding. Who could be against a more efficient government? But “efficiency” obfuscates what's really happening here.Efficiency to what end? Elon Musk, President Trump and DOGE's boosters have offered various objectives — cutting the deficit, eliminating fraud and abuse, creating a leaner and more responsive government. But DOGE's actions in the past two months don't seem to align with any of those goals.Santi Ruiz is a senior editor at the Institute for Progress and the author and host of the “Statecraft” podcast and newsletter. He's to my right politically and had higher hopes, at first, about DOGE's efforts, but he's now grappling with the reality of what it's actually doing.This episode contains strong language.Mentioned:“50 Thoughts on DOGE” by Santí Ruiz“How to Defend Presidential Authority” by Santí Ruiz“The Anti-D.E.I. Crusader Who Wants to Dismantle the Department of Education” by Ross DouthatBook Recommendations:Stalin's War by Sean McMeekinBack from the Brink by Peter MoskosPower And Responsibility by Romano GuardiniThoughts? Guest suggestions? Email us at ezrakleinshow@nytimes.com.You can find transcripts (posted midday) and more episodes of “The Ezra Klein Show” at nytimes.com/ezra-klein-podcast. Book recommendations from all our guests are listed at https://www.nytimes.com/article/ezra-klein-show-book-recs.This episode of “The Ezra Klein Show” was produced by Rollin Hu. Fact-checking by Michelle Harris with Mary Marge Locker and Kate Sinclair. Mixing by Isaac Jones, with Efim Shapiro and Aman Sahota. Our executive producer is Claire Gordon. The show's production team also includes Elias Isquith, Kristin Lin and Jack McCordick. Original music by Pat McCusker. Audience strategy by Kristina Samulewski and Shannon Busta. The executive producer of New York Times Opinion Audio is Annie-Rose Strasser. Special thanks to Switch and Board Podcast Studio, Ryan Bourne, Rohan Grey, Don Moynihan, Quinn Slobodian and Jennifer Pahlka. Unlock full access to New York Times podcasts and explore everything from politics to pop culture. Subscribe today at nytimes.com/podcasts or on Apple Podcasts and Spotify.

Faith in our government and elected officials has reached record lows in recent years. In 2023, trust in government institutions plummeted to 16%, marking one of the lowest points in history, and, in 2024, 49% of Americans – a plurality of respondents – asserted that the very foundation of our government, our democracy, was not working. This episode kicks off our limited series How Government Can Get Sh*t Done. In this series, hosts Debbie Cox Bultan and Ryan Coonerty will be joined by political scientists, policy experts, authors, and elected officials as they explore how to make government more effective and responsive, delivering tangible results that improve lives. For today's conversation, Debbie speaks with Jennifer Pahlka, who has decades of experience in civic technology. She was U.S. Deputy Chief Technology Officer under former President Obama and recently authored  the book, Recoding America: Why Government is Failing in the Digital Age and How We Can Do Better. Debbie and Jennifer talk about the factors that often make government slow or ineffective and what the Department of Government Efficiency is getting wrong about cutting waste, fraud, and abuse. Jennifer shares her advice for elected officials from prioritizing civil service reform to investing in digital and data infrastructure and the importance of measuring results. Tune in to hear how Democrats can go on offense against DOGE by championing thoughtful and lawful systemic improvements.   IN THIS EPISODE:  • [01:05] Introducing An Honorable Profession's new series: How Government Can Get Sh*t Done. • [02:17] Welcome to Jennifer Pahlka who served as US Deputy Chief Technology Officer under President Obama. • [04:53] How to not lose sight of the real problems that need evolving. • [09:40] Why efficiency is a byproduct of government rather than a goal. • [11:17] Differentiating between creating regulations and making government work. • [16:24] Four things government officials can do to facilitate interaction. • [18:12] How LLMs can support efficiency. • [21:56] What it might look like to care more about the outcome than the bill. • [25:41] How to know the true status of your bureaucracy. • [28:10] Understanding why bureaucracy is risk adverse. • [30:28] Jennifer's journey to public service. • [32:20] How tech can build a better world for those who most need it.

The last two weeks have seen a number of controversies related to DOGE, the Department of Governmental Efficiency that Elon Musk heads in the new Trump administration. Jeremiah talks through what's going on, why DOGE seems to be breaking so many things, and what their real goals are. Also check out our conversation with Jennifer Pahlka:  https://podcasts.apple.com/us/podcast/making-government-more-effective-ft-jennifer-pahlka/id1390384827?i=1000679061794 To get bonus episodes, support us at patreon.com/newliberalpodcast or https://cnliberalism.org/become-a-member Got questions? Send us a note at mailbag@cnliberalism.org. Follow us at: https://twitter.com/CNLiberalism https://cnliberalism.org/   Join a local chapter at https://cnliberalism.org/become-a-member/

The newly established Department of Government Efficiency (DOGE) has put state capacity back in the spotlight, reigniting debates over whether the federal government is fundamentally broken or just mismanaged. With Elon Musk at the helm, DOGE has already taken drastic actions, from shutting down USAID to slashing bureaucratic redundancies. Supporters argue this is the disruption Washington needs; critics warn it's a reckless power grab that could erode public accountability. But regardless of where you stand, one thing is clear: the ability of the U.S. government to execute policy is now under scrutiny like never before.That's exactly the question at the heart of this week's episode. From the Navy's struggles to build ships to the Department of Education's FAFSA disaster, our conversation lays out why the government seems incapable of delivering even on its own priorities. It's not just about money or political will—it's about outdated hiring rules, a culture of proceduralism over action, and a bureaucracy designed to say "no" instead of "go." These failures aren't accidental; they're baked into how the system currently operates. Jennifer Pahlka, former U.S. Deputy Chief Technology Officer under President Obama and Senior Fellow at Niskanen Center and Andrew Greenway, co-founder of Public Digital, join.The solution? A fundamental shift in how government works—not just at the leadership level, but deep within agencies themselves. She advocates for cutting procedural bloat, giving civil servants the authority to make real decisions, and modernizing digital infrastructure to allow for rapid adaptation. Reform, she argues, isn't about breaking government down; it's about making it function like a system designed for the 21st century. Whether DOGE is a step in that direction or a warning sign of what happens when frustration meets executive power remains to be seen.

An old saying among military people is that amateurs talk about battle strategies and professionals about logistics. It gets to the heart of a bigger idea. Policy gets endlessly debated and no time more than after a change in administrations. But what about the government's capacity to do things properly? My next guest has called for a capacity agenda in 2025. The founder and CEO of Code For America, Jennifer Pahlka, joins me now. Learn more about your ad choices. Visit podcastchoices.com/adchoices

An old saying among military people is that amateurs talk about battle strategies and professionals about logistics. It gets to the heart of a bigger idea. Policy gets endlessly debated and no time more than after a change in administrations. But what about the government's capacity to do things properly? My next guest has called for a capacity agenda in 2025. The founder and CEO of Code For America, Jennifer Pahlka, joins me now. Learn more about your ad choices. Visit podcastchoices.com/adchoicesSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

President Trump is making big moves to shrink and reshape the federal workforce. He's offered buyouts, instituted a hiring freeze, and called for prioritizing job seekers who are "passionate about the ideals of our American Republic." While his actions have drawn criticism, some see an opportunity for the new administration to improve the federal hiring process. Today on the show, Jennifer Pahlka, Senior Fellow at the Niskanen Center, tells us why, in her view, government hiring has been broken for a long time while sharing her thoughts on Trump's proposals to fix it. Related episodes:What happens when Social Security runs out of money? (Apple / Spotify)Why Trump's potential tariffs are making business owners anxious (Apple / Spotify)For sponsor-free episodes of The Indicator from Planet Money, subscribe to Planet Money+ via Apple Podcasts or at plus.npr.org.Fact-checking by Sierra Juarez. Music by Drop Electric. Find us: TikTok, Instagram, Facebook, Newsletter. Learn more about sponsor message choices: podcastchoices.com/adchoicesNPR Privacy Policy

Trump is remaking the federal government in his name, says Vox's Andrew Prokop. Efforts at a more efficient government may have a point, says Jennifer Pahlka, who co-founded the precursor to DOGE. This episode was produced by Avishay Artsy and Travis Larchuk, edited by Miranda Kennedy, fact-checked by Laura Bullard and Amanda Lewellyn, engineered by Andrea Kristinsdottir and Rob Byers, and hosted by Sean Rameswaram. Transcript at vox.com/today-explained-podcast Support Today, Explained by becoming a Vox Member today: http://www.vox.com/members An Elon Musk X post about DOGE displayed on a phone screen. Photo by Jakub Porzycki/NurPhoto via Getty Images. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Government reform isn't an exclusively partisan issue, so why does it seem to fall under the purview of Republicans? The researcher Jennifer Pahlka says Democrats need to “get in the game” of government reform and consider working with, instead of against, the aims of DOGE.  Get more from your favorite Atlantic voices when you subscribe. You'll enjoy unlimited access to Pulitzer-winning journalism, from clear-eyed analysis and insight on breaking news to fascinating explorations of our world. Subscribe today at TheAtlantic.com/podsub. Learn more about your ad choices. Visit megaphone.fm/adchoices

The How We Need Now: A Capacity Agenda for 2025: The how we need now: a capacity agenda for 2025 - Niskanen CenterJennifer Pahlka Substack: Eating Policy | Jennifer Pahlka | SubstackREALIGNMENT NEWSLETTER: https://therealignment.substack.com/PURCHASE BOOKS AT OUR BOOKSHOP: https://bookshop.org/shop/therealignmentEmail Us: realignmentpod@gmail.comJennifer Pahlka and Andrew Greenway, co-authors of the Niskanen Center's The How We Need Now: A Capacity Agenda for 2025, join The Realignment. Marshall, Jennifer, and Andrew discuss why state capacity is one of the most important ideas of 2025, the roots of America's inability to build U.S. navy ships on time, 17-year approval processes for "fast-tracked" power projects, and the lack of delivery of the Biden administration's legislative agenda in state capacity failure, and the reforms that left, right, and center should implements moving forward.

Today, we talk to Jennifer Pahlka and Andrew Greenway about their new paper on state capacity. It's called “The How We Need Now: A Capacity Agenda for 2025 and Beyond.”We discuss:What is “state capacity?”Why is there fresh interest in the topic in the UK?How did the model of a “government digital service” spread to the US?How do you fix unemployment insurance? This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.statecraft.pub

Elon Musk and Vivek Ramaswamy will be leading a new organization called DOGE, the Department of Governmental Efficiency. Can they actually make the government more effective? Jennifer Pahlka is the author of Recoding America and she joins the podcast to talk about why the government is so ineffective in so many ways, whether or not Elon and Vivek have the right ideas, and what needs to be done to build a better state capacity. To get bonus episodes, support us at patreon.com/newliberalpodcast or https://cnliberalism.org/become-a-member Got questions? Send us a note at mailbag@cnliberalism.org. Follow us at: https://twitter.com/CNLiberalism https://cnliberalism.org/   Join a local chapter at https://cnliberalism.org/become-a-member/

The core conflict in our politics right now is over institutions. Democrats defend them, while Republicans distrust them, and seek, in some cases, to eliminate them.This is really bad. It's bad for institutions when Republicans are elected, because of the damage they might inflict. And it's bad for institutions when Democrats are elected, because when you're so committed to protecting something, it's hard to be clear-eyed or honest about all the ways it's failing. And when Democrats won't admit to the problems that so many Americans can see and feel, that creates a huge opening for the right. So, what are Democrats missing?Steven Teles is a political scientist and director of the Center for Economy and Society at Johns Hopkins, and a senior fellow at the Niskanen Center. Jennifer Pahlka is the founder of Code for America and the author of one of my favorite books on why government doesn't deliver, “Recoding America: Why Government is Failing in the Digital Age and How We Can Do Better.” She's also a senior fellow at Niskanen.In this conversation, we discuss how and why the country has become polarized over institutions; the ways this was supercharged during the pandemic; the reasons government agencies are so focused on process, often at the expense of outcomes; how a second Trump administration will probably distract from some much needed institutional reforms; and more.This episode contains strong language.Recommendations:“Voice and Inequality: The Transformation of American Civic Democracy” by Theda Skocpol“Infrastructure Costs” by Leah Brooks and Zachary D. LiscowWhy Nothing Works by Marc DunkelmanThe Unaccountability Machine by Dan DaviesThoughts? Guest suggestions? Email us at ezrakleinshow@nytimes.com.You can find transcripts (posted midday) and more episodes of “The Ezra Klein Show” at nytimes.com/ezra-klein-podcast. Book recommendations from all our guests are listed at https://www.nytimes.com/article/ezra-klein-show-book-recs.This episode of “The Ezra Klein Show” was produced by Jack McCordick. Fact-checking by Michelle Harris, with Kate Sinclair. Mixing by Isaac Jones and Aman Sahota. Our supervising editor is Claire Gordon. The show's production team also includes Rollin Hu, Elias Isquith, and Kristin Lin. Original music by Pat McCusker. Audience strategy by Kristina Samulewski and Shannon Busta. The executive producer of New York Times Opinion Audio is Annie-Rose Strasser. Unlock full access to New York Times podcasts and explore everything from politics to pop culture. Subscribe today at nytimes.com/podcasts or on Apple Podcasts and Spotify.

The latest episode of Mathematica's On the Evidence podcast features Jeffery Marino, the director of California's Office of Data and Innovation (ODI). For the podcast, Mathematica's President and Chief Executive Officer Paul Decker spoke with Marino about ODI's CalAcademy for training state employees in areas such as plain language and human-centered design, California Governor Gavin Newsom's executive order on generative artificial intelligence, facilitating interagency data sharing agreements, and data-driven storytelling about government's impact in people's lives. They also discussed Marino's career trajectory: he majored in English literature in college, became a data journalist, and now leads ODI, a department within California's Government Operations Agency encouraging collaboration across state agencies to improve digital services for all Californians. Find the full transcript of the interview: https://www.mathematica.org/blogs/embedding-data-and-innovation-across-california-state-government Learn more about ODI's CalAcademy: https://innovation.ca.gov/who-we-are/calacademy/ Read California Governor Newsom's executive order on generative AI: https://www.gov.ca.gov/wp-content/uploads/2023/09/AI-EO-No.12-_-GGN-Signed.pdf Listen to an On the Evidence interview with Jennifer Pahlka, author of Recoding America: Why Government is Failing in the Digital Age and How We Can Do Better, which is referenced in the discussion between Decker and Marino: https://mathematica.org/blogs/jennifer-pahlka-on-government-in-the-digital-age Explore a playlist of interviews between Mathematica's Paul Decker and fellow leaders of evidence-driven organizations: https://soundcloud.com/ontheevidence/sets/evidence-leadership?si=ea534d2c041c44e99c289a8d4dffa664&utm_source=clipboard&utm_medium=text&utm_campaign=social_sharing

The 2024 election is over.  Navigating the results has just begun.  Our advice?  Ski the gaps.   To learn more about some of the ideas mentioned in this episode, check out Jennifer Pahlka on Substack, and Ezra Klein in the New York Times.

Why are the Chinese words for the USA directly translated as “beautiful country?” Find out in this intriguing episode as founder and executive director of Code For America Jennifer Pahlka shares her vision for a government in the USA that works for everyone and harnesses the amazing new technologies in our world. ✨ BIG NEWS ✨ Our brand new Talk Chineasy App, is now live on the App Store! Free to download and perfect for building your speaking confidence from Day 1. portaly.cc/chineasy Visit our website for more info about the app.

Today's Chinese word is “chicken.” ShaoLan quizzes Jennifer Pahlka about what it takes to rear her own free-range chickens and also teaches the bonus word for eggs, an extremely useful word to know if you're in China as so many dishes are cooked with eggs! ✨ BIG NEWS ✨ Our brand new Talk Chineasy App, is now live on the App Store! Free to download and perfect for building your speaking confidence from Day 1. portaly.cc/chineasy Visit our website for more info about the app.

In this episode, Author of Recoding America, Jennifer Pahlka, talks with the UC Riverside School of Public Policy about government's current challenges regarding technology implementation and utilization. This is the first episode in our 11-part series, Technology vs. Government, featuring former California State Assemblymember Lloyd Levine. Thank you so much to our generous sponsor for this episode, the Wall Street Journal. Activate your free school-sponsored subscription today at: WSJ.com/UCRiverside About Jennifer Pahlka: Jennifer Pahlka is a senior fellow at the Niskanen Center and the Federation of American Scientists and a senior advisor to the Abundance Network. She founded Code for America in 2010 and led the organization for ten years. In 2013, she took a leave of absence to serve as U.S. Deputy Chief Technology Officer under President Obama and helped found the U.S. Digital Service. She served on the Defense Innovation Board, started by the late Ash Carter, under Presidents Obama and Trump. At the start of the pandemic, she also co-founded U.S. Digital Response, which helps government meet the needs of the public with volunteer tech support. She has received the Skoll Award for Social Entrepreneurship, and was named by Wired as one of the 25 people who has most shaped the past 25 years. She serves on the boards of US Digital Response, America's Frontier Fund, and the Volcker Alliance. Learn more about Jennifer Pahlka via https://www.jenniferpahlka.com/ Interviewers: Lloyd Levine (Former California State Assemblymember, UCR School of Public Policy Senior Policy Fellow) Rachel Strausman (UCR Public Policy Major, Dean's Chief Ambassador) LINK YOUTUBE-ANCHORMusic by: Vir SinhaCommercial Links:https://spp.ucr.edu/ba-mpp https://spp.ucr.edu/mpp  This is a production of the UCR School of Public Policy: https://spp.ucr.edu/  Subscribe to this podcast so you don't miss an episode. Learn more about the series and other episodes via https://spp.ucr.edu/podcast. 

In this episode, Patrick McKenzie (patio11) is joined by economist and fraud researcher Professor Jetson Luis-Leder to examine the systemic issues underlying government program fraud. Jetson and Patrick discuss healthcare fraud cases, including hospice eligibility manipulation and ambulance transport schemes, and other fraud practices against unemployment and the PPP program. The discussion reveals how institutional constraints, technological limitations, and policy design choices create opportunities for both beneficial and harmful rule violations. They also analyze the ROI of fraud prevention measures, the effectiveness of whistleblower incentives, and how bureaucratic systems can be redesigned to prevent abuse.–Full transcript available here: https://www.complexsystemspodcast.com/defrauding-government-jetson-leder-luis–Sponsors: Check | WorkOSCheck is the leading payroll infrastructure provider and pioneer of embedded payroll. Check makes it easy for any SaaS platform to build a payroll business, and already powers 60+ popular platforms. Head to checkhq.com/complex and tell them patio11 sent you.Building an enterprise-ready SaaS app? WorkOS has got you covered with easy-to-integrate APIs for SAML, SCIM, and more. Start now at https://bit.ly/WorkOS-Turpentine-Network–Links:Jetson's website: https://sites.bu.edu/jetson/ Paper: Ambulance Taxis by Jetson Leder-Luis Ambulance Taxis: The Impact of Regulation and Litigation on Health Care Fraud Paper: Did FinTech Lenders Facilitate PPP Fraud by John M Griffin, Samuel Kruger, Prateek Mahajan https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3906395Paper: Is Fraud Contagious by John M Griffin https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4599654Paper: Unemployment Insurance Fraud in the Debit Card Market by Jetson Leder-Luis with Umang Khetan, Yunrong Zhou and Jialan Wang  https://www.nber.org/papers/w32527 Book: Recoding America by Jennifer Pahlka https://www.amazon.com/Recoding-America-Government-Failing-Digital-ebook/dp/B0B8644ZGYPodcast: Jennifer Pahlka on Ezra Kleinhttps://open.spotify.com/episode/2VPErCIG1pbcnYFBojrKcG Podcast: Dave Guarino on Odd Lots https://open.spotify.com/episode/43HI3NuxZGsl13U365xZxa Bits About Money https://www.bitsaboutmoney.com/Related Complex Systems episodes: Dan Davies and Dave Guarino's episodes–Twitter:@patio11@jetson_econ–Timestamps:(00:00) Intro(02:04) Overview of Medicare/Medicaid(02:41) Estimated $50-100B fraud losses(03:31) Taxonomy of healthcare fraud(08:04) Hospice fraud; potentially saved money(16:33) A $10 billion asterisk: ambulances for dialysis patients(21:30) Sponsors: Work OS | Check(24:45) Complexities of fraud detection and prevention(39:02) Pandemic fraud (41:34) Findings on PPP loans fraud(48:19) Supply chain of fraud(52:06) Policy and enforcement challenges(01:08:32) Whistleblower programs (01:14:54) Final thoughts–Complex Systems is part of the Turpentine podcast network. Turpentine also has a social network for top founders and execs: https://www.turpentinenetwork.com/

This week on the Ameritocracy show, host Troy Edgar is joined in Washington, D.C. by Author, Jennifer Pahlka, a leading voice in transforming government for the digital age. They discuss Jen's New York Times-acclaimed book, "Recoding America: Why Government is Failing in the Digital Age and How We Can Do Better." Jen also helped establish the United States Digital Service while serving as U.S. Deputy Chief Technology Officer. She is currently the co-founder of U.S. Digital Response, a non-profit organization assisting governments, nonprofits, and public entities in responding quickly to critical public needs. She is a Senior Fellow at both the Niskanen Center and Federation of American Scientists, think tanks in Washington, D.C.   Follow Jen on Substack at Eating Policy, where she talks about the problems of state capacity (government's ability to achieve its policy goals) and how to fix them.    Ameritocracy™ is produced by Prospect House Media and recorded in studio locations in Los Angeles and Washington DC.

Founder and executive director of Code For America, Jennifer Pahlka joins this podcast to learn the word for “code” or “coding” in Chinese. Her amazing initiative aims to harness the incredible advances in technology in the 21st Century and enable them to make the government work for a fairer society. ✨ BIG NEWS ✨ Our brand new Talk Chineasy App, is now live on the App Store! Free to download and perfect for building your speaking confidence from Day 1. portaly.cc/chineasy Visit our website for more info about the app.

In this episode of Book Overflow, Carter Morgan and Nathan Toups discuss "Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better" by Jennifer Pahlka. This book was personally recommended by Brian Kernighan and is about what processes and cultures make government technology so woefully inadequate. Join Carter and Nathan as they discuss agile vs. waterfall, the importance of a good business culture, and possible infringements on civil liberties!

State and federal government is so focused on policymaking that it often fails to provide the services its laws intend. In her new book “Recoding America,” author Jennifer Pahlka outlines why the government doesn't work and how to fix it.

Tune in to “Doing Tech Better in Government” for an inspiring conversation on reshaping institutions and empowering change. We are joined by Jennifer Pahlka, Former US Deputy CTO, The White House, Office of Science and Technology Policy and Author as she shares her mission to recode America through principles and values in government. From founding "Code for America" to helping shape what would become the "United States Digital Service," her impact has been profound. Now, she's extending her vision to promote advancements in the military and elevate voices often overlooked in leadership circles.

This week, Bonnie is joined by special guest Jennifer Pahlka, author of "Recoding America: Why Government is Failing in the Digital Age and How We Can Do Better”, to talk through some of the most pressing issues facing public servants today. Jennifer dives into the need to shift from project management to product management, the power of human-centered policy, and how embracing change can accelerate the integration of emerging technologies. Tune in for an important conversation on reshaping the public sector to better serve its citizens. TIMESTAMPS: (5:13) The power of bottom-up policy (6:39) Closing the gap between policy and delivery (12:41) Why public servants should prioritize mission over process (16:33) Discovering your “why” (19:16) Focusing on direct user feedback rather than requirements (23:28) Adding vs. simplifying policies (26:09) Putting a stop to maximalist approach to policy (27:14) Shifting from project to product management in government (31:17) How to seek community & communicate needs LINKS: Follow Jennifer: https://www.linkedin.com/in/jpahlka/ Follow Bonnie: https://www.linkedin.com/in/bonnie-evangelista-520747231/ CDAO: https://www.ai.mil/ Tradewinds AI: https://www.tradewindai.com/

According to a Pew Research poll, over 40% of adults in the United States are considered to be digitally illiterate, and while America's crumbling transportation infrastructure often makes headlines, its digital infrastructure is equally as out of date. Organizations from the IRS, to the healthcare system are still relying on technology from the 80s or earlier. This is what today's guest is out to remedy. Jennifer Pahlka is the former US Deputy Chief Technology Officer under the Obama Administration and helped found the US Digital Service. She was also the Executive Director of the International Games Developers Association, and founded the non-profit Code for America, which aims to improve the digital systems within government. Jennifer's most recent book “Recoding America: Why Government is Failing in the DIgital Age and How We can Do Better” pulls from her experience in the tech sector and government and the importance of government bodies understanding how technology affects the people they're meant to serve. In an age where mobile apps, A.I., and metaverses are all the rage, the conversation we had with Jennifer is an important one that all leaders need to consider.  This is another episode you're not going to want to miss, so with that…let's bring it in!

The Volker Alliance, a premier good-government group, has added a prominent federal technologist to its board. She was the deputy U.S. chief technology officer and founded Code For America, a non-profit that helps government at all levels with digital challenges. For an update, Federal Drive Host Tom Temin spoke with Jennifer Pahlka. Learn more about your ad choices. Visit megaphone.fm/adchoices

The Volker Alliance, a premier good-government group, has added a prominent federal technologist to its board. She was the deputy U.S. chief technology officer and founded Code For America, a non-profit that helps government at all levels with digital challenges. For an update, Federal Drive Host Tom Temin spoke with Jennifer Pahlka. Learn more about your ad choices. Visit podcastchoices.com/adchoicesSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode host Professor Stephen Goldsmith interviews Jennifer Pahlka, former Deputy Chief Technology Officer for President Obama and founder of Code for America. They discuss Jennifer's new book, "Recoding America," which focuses on how to approach big and small projects in the digital age, the challenges of government technology, and the need for a reevaluation of how we think about and invest in government. Pahlka shares insights on successful projects, the importance of collaboration between tech and policy experts, and the need to rethink bureaucratic processes to achieve better public outcomes.Music credit: Summer-Man by KetsaAbout Data-Smart City SolutionsData-Smart City Solutions, housed at the Bloomberg Center for Cities at Harvard University, is working to catalyze the adoption of data projects on the local government level by serving as a central resource for cities interested in this emerging field. We highlight best practices, top innovators, and promising case studies while also connecting leading industry, academic, and government officials. Our research focus is the intersection of government and data, ranging from open data and predictive analytics to civic engagement technology. We seek to promote the combination of integrated, cross-agency data with community data to better discover and preemptively address civic problems. To learn more visit us online and follow us on Twitter. 

Jennifer Pahlka is the founder of Code for America and the author of Recoding America: Why Government is Failing in the Digital Age and How We Can Do Better. She has served as U.S. Deputy Chief Technology Officer under President Obama and on the Defense Innovation Board under Presidents Obama and Trump. She also co-founded United States Digital Response, which helps government meet the needs of the public with volunteer tech support. Jennifer received the Skoll Award for Social Entrepreneurship, was named by Wired as one of the 25 people who has most shaped the past 25 years, and her 2012 TED Talk, “Coding a Better Government,” has over 1 million views. Jennifer is a graduate of Yale University. In this episode we discuss the following: After backpacking in Asia for a year, and then returning to the states, Jennifer realized that our culture and infrastructure could be different because she had seen different. People think of government as an “other” and unchangeable. But it's up to us to make government more aligned to our values.  Lots of people talk about public service as giving back. But Jennifer got more out of public service than she gave, and hopes that we would all spend time in public service. We need to hold our politicians accountable for not only planting new seeds, but also nurturing the seeds that have already been planted. David Graeber: “The ultimate hidden truth of the world is that it is something we make and could just as easily make differently.”   Follow Jennifer: Twitter: https://twitter.com/pahlkadot LinkedIn: https://www.linkedin.com/in/jpahlka/ Follow Me: Twitter: https://twitter.com/nate_meikle LinkedIn: https://www.linkedin.com/in/natemeikle/ Instagram: https://www.instagram.com/nate_meikle/

Jennifer Pahlka, founder of the Code for America and former Deputy CTO, talks with me about improving digital governmental capacity, working from her new book, Recoding America: Why Government is Failing in the Digital Era and How We Can Do Better.

Earlier this month Marshall moderated a conversation Jennifer Pahlka and Michael Kratsios on their experiences moving from tech to government and back again.  Jennifer Pahlka, founder of Code for America, served as the Deputy Chief Technology Officer of the United States under President Obama, and as a member of the Defense Innovation Board under Presidents Obama and Trump. This year, she published Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better. Michael Kratsios, former Principal and Chief of Staff at Thiel Capital, served as Chief Technology Officer of the United States and Under Secretary of Defense at the Pentagon during the Trump administration. Today, he is Managing Director at Scale AI, where he leads corporate strategy and helps accelerate AI applications across industries. They discuss how tech can contribute to the national interest, opportunities for a tech "tour of duty" in government, and the sclerotic political environment in DC. 

In this incredibly unique episode, we embark on a journey into the rare insight and initiatives of the Eglin AFB Strategic Off-site. This episode serves as a beacon, illuminating the path to Excellence and providing a platform for like-minds dedicated to transformative leadership with a focus on our unique roles toward building a better world for all. We kick these powerful discussions off with the 96th Test Wing Commander, Brigadier General Jeffrey Geraghty (3:25) then into a talk with Jennifer Pahlka (26:54), author of Recoding America: Why Government is Failing in the Digital Age and How We Can Do Better. Finally we wrap things up with a powerful insight by Dr Hal Brands (39:05) co-author of Danger Zone: The Coming Conflict with China. General Geraghty, through personal stories, unveils the human side of leadership, showcasing vulnerability's profound influence. The narrative extends beyond professional realms, highlighting the transformative impact of supportive leadership on individuals' lives. We navigate the terrain of Leadership, Personal Growth, and Air Force Culture. A compelling narrative emerges, illustrating a leader's pivotal role in aiding a subordinate to overcome addiction—a testament to the Air Force's commitment to personal growth. The Strategic Off-site Event surfaces as a catalyst for organizational success, unveiling its pivotal role in realizing team goals for 2024. The goal of the Strategic Off-Site is explained in-depth and a sense of urgency permeates the discussion as the looming threat posed by near peer adversaries demands immediate attention and strategic action. General Geraghty reflects on the essence of "informed, connected, and empowered" leadership. The discussion underscores the critical importance of connection and empowerment in effective leadership. Stressing the collaborative ethos, the spotlight shines on empowering Non-Commissioned Officers (NCOs) and expressing gratitude to airmen. Our expedition continues with Jennifer Pahlka, emphasizing the support for public good initiatives and national security. The exploration extends into empowering Civil Servants in the Policymaking Process, where tech-driven transformations in child welfare underscore the transformative role of technology. Advocacy for Changing Oversight and Rewarding Risk-Taking guides our next steps as we navigate the landscape of empowering Public Servants. Cultural shifts are explored, emphasizing the crucial role of supporting colleagues in making riskier decisions. The episode culminates in a gaze toward China's Geopolitical Ambitions and Their Implications. The emphasis on collective action echoes the need for international collaboration. Concerns about China's dominance in supply chains are coupled with support for measures like the CHIPS and Science Act—a concrete call to action. As we shift our focus to PRC's Global Influence and US Military Preparedness, concerns about TikTok's Data Collection raise awareness. Acknowledgment of the vital work of US military personnel underlines the need for vigilance. In this comprehensive exploration, we traverse the diverse landscapes of leadership, personal narratives, strategic planning, and geopolitical challenges. The narrative woven is one of resilience, innovation, and collective responsibility—a testament to the dynamic world of empowered leadership and the types of powerful discussions that occur at a Wing's Strategic Off-Site. (HeroFront is privately owned. The appearance of U.S. Department of Defense or USAF visual information does not imply or constitute DOD endorsement.)

Can government do the things that it says it is going to do? One of the hardest things that public servants have to do is implement and it gets to the heart of a state's capacity to deliver. In the digital era, that means being able to deliver digitally. And when we think about state capacity in this context, it often seems that we find our institutions coming up short.State capacity is something that this week's guest has thought a lot about. Jennifer Pahlka is a leading figure in the digital government movement in the United States, and recently authored a new book, "Recoding America: Why Government is Failing in the Digital Age and How We Can Do Better." (See below on how to enter a draw for a free copy!)Jennifer served as Deputy Chief Technology Officer for the US Government under President Obama's Administration where she helped to create the United States Digital Service. She is also the founder and former executive director of Code for America which she led for 10 years. More recently she co-founded and is Chair of the Board of Directors for the United States Digital Response, which was a new organization that was set up to help governments respond to the COVID-19 crisis through mobilizing volunteer tech talent. She spoke to Ryan at the FWD50 Conference in November about why governments seem to find themselves in a crisis of implementation and delivery regardless of partisan stripe. They also talk about ways to get unstuck, and stay motivated, including a really heartwarming end to the interview where Jennifer talks about what to do when we are feeling demoralized and that change is never going to come. Enter a draw to win a free copy of Recoding America!If you'd like to get a copy of Recoding America, sign up to the Think Digital newsletter by December 22, 2023 at 11:59pm ET and you'll be entered into a draw to receive a free copy! Anyone who is signed up to the newsletter by the deadline is eligible. Go to letsthinkdigital.ca to sign up!Watch the Episode on YouTube https://www.youtube.com/watch?v=IuTzJ7LtiiYChapters00:04 Introduction and Welcome03:15 Interview with Jennifer Pahlka05:20 The Importance of State Capacity in Government06:24 Policy vs. Implementation09:38 Key Takeaways from Recoding America15:36 The Role of Political Leadership24:20 Are Our Systems of Democratic Governance Still Fit for Purpose?28:23 Commonalities Across Jurisdictions32:19 The Role of Civic Tech in Government37:41 Don't Give Up38:55 Closing Remarks and Book Giveaway Announcement

The worlds of tech and policy are increasingly integrated, for good or ill. Tech professionals are recognizing government service as a vital way to contribute to the national interest, at the same time that politicos and policy experts have realized that they need the tech industry's experience and insight. Ten years after the Foundation for American Innovation was formed to serve as a bridge between Silicon Valley and DC, the fusion of technology and public policy is greater than ever. But can technologists, founders, and investors really accomplish more in a sclerotic political environment than they can in industry? Jennifer Pahlka, founder of Code for America, served as the Deputy Chief Technology Officer of the United States under President Obama, and as a member of the Defense Innovation Board under Presidents Obama and Trump. This year, she published Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better. Michael Kratsios, former Principal and Chief of Staff at Thiel Capital, served as Chief Technology Officer of the United States and Under Secretary of Defense at the Pentagon during the Trump administration. He is Managing Director at Scale AI, where he leads corporate strategy and helps accelerate AI applications across industries. Media Fellow Marshall Kosloff hosts The Realignment podcast with FAI. This event was hosted at the Internet Archive in San Francisco on December 4, 2023.  We thank Project 47 for their support of From Tech to Government and Back Again. 

During the height of the pandemic, the agency that handles California's unemployment benefits had an epic meltdown. Not only could its computers not handle the thousands of additional claims, officials couldn't even say for sure how big the backlog was. Jennifer Pahlka was one of the technology experts brought in to help, an experience she writes about in her new book Recoding America: Why Government Is Failing In the Digital Age and How We Can Do Better. The former United States chief deputy technology officer and founder of Code for America, Pahlka reveals why systems are too often developed to meet the needs of bureaucrats instead of the public. She joins Forum as part of our “Doing Democracy” series. Guests: Jennifer Pahlka, author, "Recoding America: Why Government Is Failing In the Digital Age and How We Can Do Better." Pahlka is the founder of Code America and has served as the chief deputy technology officer for the United States Government. She lives in Oakland.

Why are the Chinese words for the USA directly translated as “beautiful country?” Find out in this intriguing episode as founder and executive director of Code For America Jennifer Pahlka shares her vision for a government in the USA that works for everyone and harnesses the amazing new technologies in our world.

Known by many as the man who popularized the term Web 2.0 in the aftermath of the dotcom crash, Tim O'Reilly is back on the podcast this week to discuss the best case business models behind the next iteration of generative AI and the metaverse. Aside from being notorious for coining the term Web 2.0, Tim is the CEO and Chairman of O'Reilly Media and a partner at early stage venture firm O'Reilly AlphaTech Ventures. His book, WTF: What's the Future and Why It's Up to Us, explores what technology advances teach us about the future economy and government as its “platform.” Tim is also a Visiting Professor of Practice at University College London's Institute for Innovation and Public Purpose, where he is researching a new approach to regulating big technology platforms by limiting their ability to extract economic rents. During their conversation Yon and Tim discuss the possibility of users aging up with avatar enabled platforms, what the next generation of generative AI will look like, how to apply the knowledge of economic rents to new technology platforms, government regulation for AI, and much more. Chapters: Introduction (00:25) Will the Avatar Enabled Internet Age Up with Current Users (04:15) Powerful New Interfaces to Knowledge (12:50) The Next Iteration of Generative AI and AI Bots (18:45) Business Model Choices Hampering Innovation (30:35) Approaching Government Regulation for Technologies like AI (42:05) Bridging the Gap Between Noise and Real Investment Opportunity (45:30) Most Excited For in the Next Twelve Months (50:40) To find all of Tim's writings, visit here. Specifically mentioned during the conversation: You Can't Regulate What You Don't Understand Stakeholder Capitalism Deserves Clearer Metrics Listen to Tim's first appearance on Into the Metaverse here. To purchase the book Recoding America, by Jennifer Pahlka, visit here. Follow Tim: Twitter | LinkedIn | Facebook Learn more about Into the Metaverse and Yon by visiting the website. Follow Yon: LinkedIn | Twitter Learn more about Supersocial by visiting the website.

Today's Chinese word is “chicken.” ShaoLan quizzes Jennifer Pahlka about what it takes to rear her own free-range chickens and also teaches the bonus word for eggs, an extremely useful word to know if you're in China as so many dishes are cooked with eggs!

Jennifer Pahlka served as the U.S. deputy chief technology officer under President Barack Obama and founded Code for America, a nonprofit that works to improve government digital services. In her new book, "Recoding America: Why Government is Failing in the Digital Age and How We Can Do Better," Pahlka takes us beyond the basics to explore why policy implementation goes wrong and what we can do to improve delivery of government services and create better outcomes for the American public. On this episode of On the Evidence, Pahlka and Mathematica's Mike Burns discuss "Recoding America," the nexus of evidence-based policy and delivery-driven policy, and how we can close the gap between policy intentions and real-world outcomes. A full transcript of this episode is available here: https://www.mathematica.org/blogs/jennifer-pahlka-on-government-in-the-digital-age Learn more about Pahlka's book, "Recoding America: Why Government is Failing in the Digital Age and How We Can Do Better": https://us.macmillan.com/books/9781250266774/recodingamerica Read Pahlka's June 2023 op-ed in The Washington Post, “Better government tech starts with people. New Jersey shows how.”: https://www.washingtonpost.com/opinions/2023/06/13/new-jersey-digital-unemployment-insurance/ Read Pahlka's bio: https://www.recodingamerica.us/

Founder and executive director of Code For America, Jennifer Pahlka joins this podcast to learn the word for “code” or “coding” in Chinese. Her amazing initiative aims to harness the incredible advances in technology in the 21st Century and enable them to make the government work for a fairer society.

In this episode, recorded live at the Civitas Networks for Health conference in DC, I sit down with Jennifer Pahlka, author of "Recoding America", to discuss how to improve implementation and impact of big new policy initiatives. The book and episode are essential reading and listening for anyone trying to make government – or any ambitious project - work for people.We discuss: The dangers of treating the bureaucracy – not citizens – as the clientClosing the gap between intellectuals (policymakers) and mechanicals (implementers)What policymakers can learn from agile Using data as a compass not a gradeJen points out that a waterfall approach to policy implementation is a pledge not to learn:“... When you see us trying to implement law and policy by always having information flow from the top to the bottom, and never letting it return back, that's the problem. There can be no software development involved in this at all. And we can still be in a waterfall. The reason waterfall is a metaphor is that water only flows one way.”#healthcare #investments #housing #medicaid #health #socialdeterminantsofhealth #managedcare Relevant LinksJennifer Pahlka's book Recoding America United States Digital Service Code for America Civitas Networks for Health Clay Shirky's book, “Here Comes Everybody: the Power of Organizing without Organizations”Clay Shirky's book, “Cognitive Surplus: Creativity and Generosity in a Connected Age”About Our GuestJennifer Pahlka is the author of Recoding America, and a pioneer in making government work for people in the...

On this episode of How To Really Run A City, Tech expert/author Jennifer Pahlka and Little Rock, AR, Mayor Frank Scott Jr., caution those in power that leadership is about more than having great ideas. Learn how to provide those who are tasked with executing policy with the right training, tools, or decision-making power to make it happen.     

On this episode, Tech expert/author Jennifer Pahlka and Little Rock, AR, Mayor Frank Scott Jr., caution those in power that leadership is about more than having great ideas. Learn how to provide those who are tasked with executing policy with the right training, tools, or decision-making power to make it happen.   

Before we get to the show notes, we invite you to take our listener survey for a chance to win a Democracy Works coffee mug!COVID-19 brought the problems with government technology into sharp focus. The systems responsible for delivering unemployment benefits and healthcare were not prepared to mange the influx of requests they received, and the government employees who run those systems were often hobbled by a culture that focuses on regulation and oversight, not innovation and acting quickly.Beyond the day-to-day impacts of these systems not working, the long-term consequences include the erosion of trust in the institutions that comprise our democracy. So, what can we do? Jennifer Pahlka has a few ideas and she joins us this week to talk about them.Pahlka is the author of Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better. She is the former deputy chief technology officer of the United States and the founder of Code for America, a nonprofit that believes government can work for people in the digital age.Recoding America websiteMore information on Schedule F/Project 2025

These days, it feels like customer service has been nearly all digitized. While confusion over ticket orders and lost packages can be frustrating, one space where it feels necessary for technology to hit the mark is health and wellness care. While online services and rapidly evolving technology should be making this process more fluid, moments like the crash of Healthcare.gov in 2013, as well as the shaky and muddled attempt for online services to provide benefits during COVID, call the effectiveness of this technology into question. But what is the reason for such outdated and inefficient systems when it comes to providing vital aid for people? Former deputy chief technology officer, Jennifer Pahlka, responds to this query in her new book Re-coding America: Why Government Is Failing in the Digital Age and How We Can Do Better. Pahlka argues that the government is stuck in an industrial-era culture, in which lofty goals set by the elite will often take years to be fully set in place. As time passes, the technology that these policies plan to implement is shockingly out of date. Pahlka makes the case that we must stop trying to move government onto new technology, but instead offer alternative methods to relying on outdated infrastructures. Join Jennifer Pahlka at Town Hall as she considers what it would mean to truly “recode” American government. Jennifer Pahlka is the former deputy chief technology officer of the United States and the founder of Code for America, a nonprofit that believes government can work for people in the digital age. Pahlka is the winner of a Skoll Award for Social Entrepreneurship, among others, and has been selected by Wired magazine as one of the people who have most shaped technology and society in the past twenty-five years. Tarah Wheeler is senior fellow for global cyber policy at the Council on Foreign Relations (CFR). She is also an information security executive, social scientist in the area of international conflict, and author of the best-selling book Women In Tech: Take Your Career to The Next Level With Practical Advice And Inspiring Stories. Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better Third Place Books

Why is the US government failing in the digital age, and how we can do better? In this episode, Andrew sits down with Jennifer Pahlka, former US Deputy Chief Technology Officer and founder of Code for America, to talk about how the government fell so behind on technology and how we can catch up. Watch this episode on YouTube: https://youtu.be/ikPc0P2jDns Recoding America - https://amzn.to/3YTfd8Z Follow Jennifer Pahlka: https://twitter.com/pahlkadot | https://recodingamerica.us | https://codeforamerica.org Follow Andrew Yang: https://twitter.com/andrewyang | https://forwardparty.com Get 3 extra months off at ExpressVPN.com/Yang Get 25% off w/ code HELIXPARTNER25: HelixSleep.com/Yang To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

This podcast is a commentary and does not contain any copyrighted material of the reference source. We strongly recommend accessing/buying the reference source at the same time. ■Reference Source https://www.ted.com/talks/jennifer_pahlka_coding_a_better_government ■Post on this topic (You can get FREE learning materials!) https://englist.me/82-academic-words-reference-from-jennifer-pahlka-coding-a-better-government-ted-talk/ ■Youtube Video https://youtu.be/RESRBaspYpA (All Words) https://youtu.be/G75GI86y5ik (Advanced Words) https://youtu.be/u6O12f0kyMQ (Quick Look) ■Top Page for Further Materials https://englist.me/ ■SNS (Please follow!)

The following is a conversation between Jennifer Pahlka, author of  Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better, and Denver Frederick, the Host of The Business of Giving.

Jennifer Pahlka, the former Deputy CTO of the United States, founder of Code for America & author of “Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better” joins the show to discuss why governments at all levels produce poor quality online services in the United States, that become quickly antiquated & cost of fortune. We also talk about how industrial-era culture limits government's ability to handle the challenges of the 2020s, the gap between the promise of the digital age and actual results, and she shares lessons from her time addressing governmental failure at the local, state, and federal levels.

Join Murray Robinson and Shane Gibson as they chat with Jennifer Pahlka about her new book, Recoding America. Why government is failing in the digital age and how we can do better. In this episode, we discuss why governments at all levels produce poor quality online services, like healthcare.gov in the US, that cost of fortune and a very difficult to use. Jennifer explains that government is hamstrung by a rigid, hierarchical, risk avoidant waterfall culture, where everyone involved adds rules and requirements to protect themselves from blame. But there is an agile product development approach taking hold in government that produces much better outcomes and she discusses how it can and should be implemented in every bureaucracy. Listen to the podcast on your favourite podcast app: | Spotify | Apple Podcasts | Google Podcasts | iHeart Radio | PlayerFM | Amazon Music | Listen Notes | TuneIn | Audible | Podchaser |  Deezer | Podcast Addict | Connect with Jen on LinkedIn or at https://www.recodingamerica.us/ Contact Murray via email or Shane on LinkedIn shagility. You can read the podcast transcript at: https://agiledata.io/podcast/no-nonsense-agile-podcast/recoding-america-with-jennifer-pahlka/#read   The No Nonsense Agile Podcast is sponsored by: Simply Magical Data

The cracks are clear in Moscow in the wake of the failed Wagner mercenary army coup last month. The Russian journalist Mikahil Zygar, who was forced to flee his country when the invasion began, talks about the intrigue unfolding in Moscow, and his new book “War and Punishment” which charts the painful history between his country and Ukraine.  Also on today's show: author Rachel Eliza Griffiths; author Jennifer Pahlka; "Bad Sisters" creator Sharon Horgan To learn more about how CNN protects listener privacy, visit cnn.com/privacy

Government at all levels has limped into the digital age, widening the gap between the policy outcomes we intend and what we get. Jennifer Pahlka served as President Barack Obama's former deputy chief technology officer. Join us for an in-depth talk as she offers a bold reexamination of how our government operates and the improvements that she says need to be made to end bureaucratic dysfunction. It's not more money or more tech we need; Pahlka calls for "recoding" American government to reclaim it for the people it is supposed to serve. NOTES This program is presented in collaboration with the USC Dornsife Center for the Political Future. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Jennifer Pahlka, a businesswoman and political advisor, joins us to delve into the failures of government in the digital age and how we can drive meaningful change. Her book "Recoding America" provides valuable insights into why government struggles with technology and offers solutions for improvement. Discover the complexities of government computer systems, the gap between policy intentions and outcomes, and strategies for enhancing service delivery. Join us as we explore the need for fundamental changes in the American government. Don't miss out on this enlightening conversation with Jennifer Pahlka! Don't forget to support the podcast on Patreon: https://www.patreon.com/rhyslindmark Full show notes at: https://www.roote.co/episodes/recoding-america-understanding-government-failure-in-the-digital-age-with-jennifer-pahlka

State and federal government is so focused on policymaking that it often fails to provide the services its laws intend. In her new book “Recoding America,” author Jennifer Pahlka outlines why the government doesn't work and how to fix it.  

Trump Heads to Court (Again), Tesla's Autopilot Danger, and Guest Jennifer Pahlka Kara and Scott talk about George Soros' succession plan, Twitter's new “odd couple,” and Trump's latest legal battle over classified documents. Then Friend of Pivot Jennifer Pahlka stops by to talk about her critically-acclaimed new book, Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better. Send us your questions! Call 855-51-PIVOT or go to nymag.com/pivot. You can follow Jennifer at @pahlkadot and Recoding America is available here. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Subscribe to The Realignment to access our exclusive Q&A episodes and support the show: https://realignment.supercast.com/.REALIGNMENT NEWSLETTER: https://therealignment.substack.com/PURCHASE BOOKS AT OUR BOOKSHOP: https://bookshop.org/shop/therealignmentEmail Us: realignmentpod@gmail.comFoundation for American Innovation: https://www.thefai.org/posts/lincoln-becomes-faiJennifer Pahlka, author of Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better and former U.S. Deputy Chief Technology Officer, joins The Realignment. Jennifer and Marshall discuss industrial-era culture limits government's ability to handle the challenges of the 2020s, the gap between the promise of the digital age and actual results, why the answer isn't more money or more technology, and the lessons from her time addressing governmental failure at the local, state, and federal levels.

How did the US government go from being a digital pioneer to a digital laggard? Why do governments need digital, design, and data capabilities in-house? How can the US federal government rebuild its digital capabilities and truly transform how government does business? Join host Michael Keegan as he explores these questions and more with Jen Pahlka, former federal deputy Chief Technology Officer and author of Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better  Learn more about your ad choices. Visit podcastchoices.com/adchoicesSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

How did the US government go from being a digital pioneer to a digital laggard? Why do governments need digital, design, and data capabilities in-house? How can the US federal government rebuild its digital capabilities and truly transform how government does business? Join host Michael Keegan as he explores these questions and more with Jen Pahlka, former federal deputy Chief Technology Officer and author of Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better 

There's a lot of frustration about the government's ability to build things in the US. Subways. Bridges. High-speed rail. Electricity transmission. But there's another crucial area where the public sector often struggles, and that is software. We saw it with the infamous rollout of Obamacare. We see it in the UX of the Treasury Direct website. And we saw it in the way state unemployment insurance systems broke during the pandemic. So why is it so hard for the public sector to build and maintain software? On this episode we speak with Jennifer Pahlka, the founder and former executive director of Code for America and author of the new book Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better, as well as Dave Guarino, who recently left the Department of Labor after working on upgrading the unemployment insurance system. Both have a long history of working on public sector software systems and they explain why the problem is so tricky.See omnystudio.com/listener for privacy information.

How did the U.S. government go from being a digital pioneer to a digital laggard? Why do governments need digital, design, and data capabilities in-house? How can the U.S. federal government rebuild its digital capabilities and truly transform how government does business? Join host Michael Keegan as he explores these questions and more with Jen […]

In the United States, it's fair to say that federal, state and local governments have struggled in the era of digitalization. Decades in to that era, there is still a gap between the policy outcomes we seek and what citizens often get when they engage with government agencies and services online. At its worst this gap means people aren't receiving critical services that sustain their lives; and at the very least it reduces faith in government to be able to solve problems right at the moment when it's clear the collective challenges we face are going to Jennifer Pahlka, who served in President Barack Obama's administration as deputy chief technology officer and founded the nonprofit Code for America, has written a book that asks us to reexamine how government works, and how it should work, in the digital age. It's called Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better, and it's the subject of the podcast today.

Why does government so often fall short of its goals — or even fail catastrophically? Jennifer Pahlka, in her important new book Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better, offers what is perhaps the most incisive explanation yet for government failure, particularly in the realm of technology. This is a book that every policymaker should read and take to heart.  In Pahlka's view, declining state capacity has resulted from a political culture that prioritizes politics and policymaking over implementation. And government especially falls short of its potential for good when well-intentioned policymakers fail to understand technology, pay attention to citizens who suffer the consequences of poor delivery of government services, or emphasize outcomes over processes. She writes, “When systems or organizations don't work as you think they should, it is generally not because the people in them are stupid or evil. It is because they are operating according to structures and incentives that aren't obvious from the outside.” Jennifer Pahlka comes to her granular understanding of government failures through long experience with the digital delivery of government service at the federal, state, and local levels. In 2009, she founded Code for America to attract technology experts to work on public problems. In 2013, she became the U.S. Deputy Chief Technology Officer in the Obama administration. She played a significant role in rescuing the healthcare.gov website after its botched rollout and helped to create the U.S. Digital Service. In 2020, California Governor Gavin Newsom appointed her to a task force to salvage the state's unemployment insurance program when it collapsed under the weight of a tenfold increase in claims during the Covid pandemic.  In this podcast interview, Pahlka discusses the complexity of government computer systems that become unworkable through decades of layering-on of technologies and policies, policymakers' failure to understand why they pass laws that can't be implemented, and the dilemma of civil servants caught between contradictory pressures to deliver outcomes while also adhering to the rigid processes on which their jobs depend. She describes how the government is caught in a hierarchical “waterfall model” of program management while the software industry has moved on to a decentralized model of agile development, and how technological developments are doomed by unworkable technical requirements that aren't actually mandated by government policy — even though bureaucrats and contractors have come to believe that they are. And although listeners will share Pahlka's evident frustration at the many examples of government failure that she cites, she also shares numerous examples of courageous leaders who have overcome structural obstacles and outdated thinking to deliver results and show what government can be at its best.

My pitch for this episode is simple: Jennifer Pahlka has written one of the best policy books I've ever read.Pahlka served as deputy chief technology officer in the Obama White House, and she's the founder and a former executive director of Code for America, a nonprofit that works to enhance government digital services. Over the course of her career, Pahlka has become obsessed with an area of policy that is too often ignored by policymakers: implementation. She was part of the effort to rescue HealthCare.gov in 2013 and was tapped by Gov. Gavin Newsom in 2020 to help fix California's unemployment insurance system as it buckled under the weight of the Covid response.It has become a common refrain that the U.S. government is often terrible at delivering even basic services. But Pahlka's new book — “Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better” — puts forward a deeper theory of why government services are so awful, how policy implementation so often goes awry and what it would take to fix those systems so that government could better live up to its promises. It's an argument that anyone who cares about government in the 21st century needs to take seriously.Book Recommendations:Implementation by Jeffrey L. Pressman and Aaron WildavskyRadical Help by Hilary Cottam“Mandate for Leadership” (chapter 3), edited by Paul Dans and Steven GrovesListen to this podcast in New York Times Audio, our new iOS app for news subscribers. Download now at nytimes.com/audioappThoughts? Guest suggestions? Email us at ezrakleinshow@nytimes.com.You can find transcripts (posted midday) and more episodes of “The Ezra Klein Show” at nytimes.com/ezra-klein-podcast, and you can find Ezra on Twitter @ezraklein. Book recommendations from all our guests are listed at https://www.nytimes.com/article/ezra-klein-show-book-recs.This episode of “The Ezra Klein Show” was produced by Emefa Agawu. Fact-checking by Michelle Harris, Mary Marge Locker and Kate Sinclair. Mixing by Jeff Geld. Our production team is Annie Galvin, Jeff Geld, Roge Karma and Kristin Lin. Original music by Isaac Jones. Audience strategy by Shannon Busta. The executive producer of New York Times Opinion Audio is Annie-Rose Strasser. And special thanks to Isaac Jones and Kristina Samulewski.

Redesigning Government for a Faster Future GUEST:  Jennifer PahlkaDESCRIPTION:This week The Futurists speak with Jennifer Pahlka, the founder of Code for America. Jennifer served in Barack Obama's White House as the US Deputy Chief Technology Officer where she launched the US Digital Service. In this episode, Jennifer reveals the tactics to surmount the myriad obstacles that thwart government agencies when they seek to deploy digital technology to improve the delivery of services to citizens. JENNIFER'S WEBSITES:Twitter: https://twitter.com/pahlkadot?s=20Linked In:  https://www.linkedin.com/in/jpahlka/Recoding America: https://us.macmillan.com/books/9781250266774/recodingamericaCode For America:  https://codeforamerica.org/people/jennifer-pahlka/ Recoding AmericaWhy Government Is Failing in the Digital Age and How We Can Do Better Book Details A bold call to reexamine how our government operates—and sometimes fails to—from President Obama's former deputy chief technology officer and the founder of Code for AmericaJust when we most need our government to work—to decarbonize our infrastructure and economy, to help the vulnerable through a pandemic, to defend ourselves against global threats—it is faltering. Government at all levels has limped into the digital age, offering online services that can feel even more cumbersome than the paperwork that preceded them and widening the gap between the policy outcomes we intend and what we get.But it's not more money or more tech we need. Government is hamstrung by a rigid, industrial-era culture, in which elites dictate policy from on high, disconnected from and too often disdainful of the details of implementation. Lofty goals morph unrecognizably as they cascade through a complex hierarchy. But there is an approach taking hold that keeps pace with today's world and reclaims government for the people it is supposed to serve. Jennifer Pahlka shows why we must stop trying to move the government we have today onto new technology and instead consider what it would mean to truly recode American government.

This week The Futurists speak with Jennifer Pahlka, the founder of Code for America. Jennifer served in Barack Obama's White House as the US Deputy Chief Technology Officer where she launched the US Digital Service. In this episode, Jennifer reveals the tactics to surmount the myriad obstacles that thwart government agencies when they seek to deploy digital technology to improve the delivery of services to citizens. 

Why are the Chinese words for the USA directly translated as “beautiful country?” Find out in this intriguing episode as founder and executive director of Code For America Jennifer Pahlka shares her vision for a government in the USA that works for everyone and harnesses the amazing new technologies in our world.

Today's Chinese word is “chicken.” ShaoLan quizzes Jennifer Pahlka about what it takes to rear her own free-range chickens and also teaches the bonus word for eggs, an extremely useful word to know if you're in China as so many dishes are cooked with eggs!

Founder and executive director of Code For America, Jennifer Pahlka joins this podcast to learn the word for “code” or “coding” in Chinese. Her amazing initiative aims to harness the incredible advances in technology in the 21st Century and enable them to make the government work for a fairer society.

Code for America was founded in 2009, since then it has grown into a national tour de force, driving massive government change and spawning other "Code For"'s all over the world. We had a chance at this year's Code for America Summit to sit down with founder Jennifer Pahlka to reflect back on the journey to get here and to look forward to what is next both for Code for America and for her, including a soon to be released book. Yes, you heard it here first! Jennifer Pahlka's Twitter account https://twitter.com/pahlkadot Code for America's Twitter account twitter.com/codeforamerica Richard Pietro's Twitter account twitter.com/richardpietro Derek Alton's Twitter account twitter.com/DerekAlton ReOpenGov Twitter account twitter.com/re_open_gov ABOUT Stories from the Open Gov is a podcast published by www.reopengov.org and is dedicated to telling the stories about what Open Government & Open Data look like. Your hosts are Richard Pietro and Derek Alton, Open Government & Open Data practitioners for the past 10 years. Listen and learn how Open Government & Open Data are becoming a reality! MUSIC ATTRIBUTION - Introduction & conclusion Singing Sadie - I Can't Dance freemusicarchive.org/music/Singing_…3_I_Cant_Dance Attribution-NonCommercial-ShareAlike 3.0 United States (CC BY-NC-SA 3.0 US) creativecommons.org/licenses/by-nc-sa/3.0/us/

Why are the Chinese words for the USA directly translated as “beautiful country?” Find out in this intriguing episode as founder and executive director of Code For America Jennifer Pahlka shares her vision for a government in the USA that works for everyone and harnesses the amazing new technologies in our world.

Today's Chinese word is “chicken.” ShaoLan quizzes Jennifer Pahlka about what it takes to rear her own free-range chickens and also teaches the bonus word for eggs, an extremely useful word to know if you're in China as so many dishes are cooked with eggs!

Founder and executive director of Code For America, Jennifer Pahlka joins this podcast to learn the word for “code” or “coding” in Chinese. Her amazing initiative aims to harness the incredible advances in technology in the 21st Century and enable them to make the government work for a fairer society.

Why are the Chinese words for the USA directly translated as “beautiful country?” Find out in this intriguing episode as founder and executive director of Code For America Jennifer Pahlka shares her vision for a government in the USA that works for everyone and harnesses the amazing new technologies in our world. Read extended show notes for this episode here: https://www.chineasy.com/talk/lessons/304-usa/ Explore various topics, special guests, and expansive list of useful Chinese phrases on Talk Chineasy website! goo.gl/VJ8plT Want to practice the pronunciation of words taught in this episode? Have fun learning with activity sheets, recap video, coloring book, and more. Become a Golden Chineasian to enjoy exclusive premium content! goo.gl/vjbtL9

Today's Chinese word is “chicken.” ShaoLan quizzes Jennifer Pahlka about what it takes to rear her own free-range chickens and also teaches the bonus word for eggs, an extremely useful word to know if you're in China as so many dishes are cooked with eggs! Read extended show notes for this episode here: https://www.chineasy.com/talk/lessons/300-chicken/ Explore various topics, special guests, and expansive list of useful Chinese phrases on Talk Chineasy website! goo.gl/VJ8plT Want to practice the pronunciation of words taught in this episode? Have fun learning with activity sheets, recap video, coloring book, and more. Become a Golden Chineasian to enjoy exclusive premium content! goo.gl/vjbtL9

Founder and executive director of Code For America, Jennifer Pahlka joins this podcast to learn the word for “code” or “coding” in Chinese. Her amazing initiative aims to harness the incredible advances in technology in the 21st Century and enable them to make the government work for a fairer society. Read extended show notes for this episode here: https://www.chineasy.com/talk/lessons/ Explore various topics, special guests, and expansive list of useful Chinese phrases on Talk Chineasy website! goo.gl/VJ8plT Want to practice the pronunciation of words taught in this episode? Have fun learning with activity sheets, recap video, coloring book, and more. Become a Golden Chineasian to enjoy exclusive premium content! goo.gl/vjbtL9

Bob Bigman, former CISO at the CIA, discusses what contractors need to do to get ready for the Cybersecurity Maturity Model Certification, and why it will be easier for some companies. Eric Lofgren, Research Fellow at George Mason University, discusses federal efforts to fund innovation, and why industry wants government to take big bets. Jennifer Pahlka, Founder of Code for America and Misu Tasnim, executive director, U.S. Digital Service at HHS discuss modernization priorities, and their helping to build a government that works for citizens.

Why are the Chinese words for the USA directly translated as “beautiful country?” Find out in this intriguing episode as founder and executive director of Code For America Jennifer Pahlka shares her vision for a government in the USA that works for everyone and harnesses the amazing new technologies in our world. Read extended show notes for this episode here: https://www.chineasy.com/talk/lessons/304-usa/ Explore various topics, special guests, and expansive list of useful Chinese phrases on Talk Chineasy website! goo.gl/VJ8plT Want to practice the pronunciation of words taught in this episode? Have fun learning with activity sheets, recap video, coloring book, and more. Become a Golden Chineasian to enjoy exclusive premium content! goo.gl/vjbtL9

Today's Chinese word is “chicken.” ShaoLan quizzes Jennifer Pahlka about what it takes to rear her own free-range chickens and also teaches the bonus word for eggs, an extremely useful word to know if you're in China as so many dishes are cooked with eggs! Read extended show notes for this episode here: https://www.chineasy.com/talk/lessons/300-chicken/ Explore various topics, special guests, and expansive list of useful Chinese phrases on Talk Chineasy website! goo.gl/VJ8plT Want to practice the pronunciation of words taught in this episode? Have fun learning with activity sheets, recap video, coloring book, and more. Become a Golden Chineasian to enjoy exclusive premium content! goo.gl/vjbtL9

Founder and executive director of Code For America, Jennifer Pahlka joins this podcast to learn the word for “code” or “coding” in Chinese. Her amazing initiative aims to harness the incredible advances in technology in the 21st Century and enable them to make the government work for a fairer society. Read extended show notes for this episode here: https://www.chineasy.com/talk/lessons/ Explore various topics, special guests, and expansive list of useful Chinese phrases on Talk Chineasy website! goo.gl/VJ8plT Want to practice the pronunciation of words taught in this episode? Have fun learning with activity sheets, recap video, coloring book, and more. Become a Golden Chineasian to enjoy exclusive premium content! goo.gl/vjbtL9

When it comes to technology, the United States government has a reputation for lagging behind the private sector. But in a time when technology runs our lives, the real question is whether the government can use it to be more transparent and connected to the public. First, we hear from Anna Piperal about e-Estonia, the most advanced digital society in the world. Then host Claire L. Evans talks with Jennifer Pahlka, founder of Code For America, on how the government can better harness technology to serve a tech-hungry population.

Lots of people have tried to sum up the differences between Silicon Valley and Washington, D.C. — but it isn't so easy to hone in on. Nevertheless, it's clear that at least some aspects of the west-coast tech approach could benefit a government that all-too-often appears incapable of accomplishing anything much. This week, we're joined by former US Deputy Chief Technology Officer and Code For America founder Jennifer Pahlka to discuss what the Hill can learn from the Valley.

Jennifer Pahlka was a founder of U.S. Digital Service, the Obama-era organization devoted to helping federal agencies modernize their information technology. She's preached the gospel of agile development, and chided federal contractors for not getting with the agile program faster. Now Pahlka has widened her scope with a project called Code For America. She joins Federal Drive with Tom Temin now with a look at federal IT.

Our guest this week is Jennifer Pahlka. Jennifer is the Founder of Code for America, a nonprofit dedicated to proving that government can work for all people in the digital age. She served as the U.S. Deputy Chief Technology Officer under President Obama, and founded the United States Digital Service dedicated to the same idea. For show notes visit: http://kk.org/cooltools/jennifer-pahlka-founder-of-code-for-america

Jennifer Pahlka, founder of Code for America, talks with EconTalk host Russ Roberts about the organization she started. Code for America works with private sector tech people to bring technology to the provision of government services. Pahlka discusses some of the success Code for America has had with improving government and the challenges of citizenship and technology in the 21st century.

Code for America was founded in 02009 by Jennifer Pahlka “to make government work better for the people and by the people in the 21st century.” The organization started a movement to modernize government for a digital age which has now spread from cities to counties to states, and now, most visibly, to the federal government, where Jennifer served at the White House as US Deputy Chief Technology Officer. There she helped start the United States Digital Service, known as "Obama's stealth startup." Now that thousands of people from "metaphysical Silicon Valley" are working for and with government, what have we learned? Can government actually be fixed to serve citizens better—especially the neediest? Why does change in government happen so slowly? Before founding Code for America, Jennifer Pahlka co-created the Web 2.0 and Gov. 2.0 conferences, building on her prior experience organizing computer game developer conferences. She continues to serve as executive director of Code for America, which is based in San Francisco.

In this episode of Public Spend Forum's brand new podcast, Code for America Executive Director Jen Pahlka talks about innovation, changing the way we buy in the public sector, and the amazing work the organization has done on behalf of kids in California. Hosted by Public Spend Forum Founder Raj Sharma and Board Member Shelly Kapoor Collins. Subscribe to the show in iTunes: itunes.apple.com/us/podcast/publi…ast/id1123856095 Subscribe on Android: subscribeonandroid.com/feeds.soundcl…62/sounds.rss Links mentioned in the show: Public Spend Forum: http://publicspendforum.net Code for America: http://codeforamerica.org To read more about the Child Welfare program, we recommend starting here: https://www.codeforamerica.org/blog/2015/11/30/a-new-approach-to-procuring-government-technology-in-california/

This is session 6 of Technology-enabled Blitzscaling, a Stanford University class taught by Reid Hoffman, John Lilly, Allen Blue, and Chris Yeh. This class features John Lilly interviewing Jennifer Pahlka, the Founder and Executive Director of Code for America, and Co-founder of the United States Digital Service.

Jennifer Pahlka, founder and executive director of Code for America, explains how governments, from the federal level to the local, need individuals with the skills to harness technology and design principles to make the everyday user's experience simpler and more elegant. Formerly the U.S. Deputy Chief Technology Officer at the White House, Pahlka also discusses the hunger within government for "creative hacks" that improve their platforms.

Jennifer Pahlka, founder and executive director of Code for America, explains how governments, from the federal level to the local, need individuals with the skills to harness technology and design principles to make the everyday user's experience simpler and more elegant. Formerly the U.S. Deputy Chief Technology Officer at the White House, Pahlka also discusses the hunger within government for "creative hacks" that improve their platforms.

Jennifer Pahlka, founder and executive director of Code for America, explains how governments, from the federal level to the local, need individuals with the skills to harness technology and design principles to make the everyday user's experience simpler and more elegant. Recently the U.S. Deputy Chief Technology Officer at the White House, Pahlka also discusses the hunger within government for "creative hacks" that improve their platforms.

How we engage our citizens in the future will be a marker for the strength of our communities and, ultimately, our democracy. The very good news is the spirit of entrepreneurship that our discussants apply to the formidable task of involving all kinds of people -- young, old, and in between-- in improving the civic life of our communities...for good. Thomas J. Wilson, Jennifer Pahlka, Perri Peltz

Mike Bracken, Tim O'Reilly, and Jennifer Pahlka re speakers here.

To celebrate its 25th year of bringing economics to life, American Public Media’s "Marketplace" is hitting the road. On stage at the Aspen Ideas Festival, “How I Learned to Stop Worrying and Love the Numbers” will provide an irreverent, insightful look at the economic numbers in our lives. Numbers without context, numbers in headlines, and numbers that are newsworthy are often just that: a figure. From the Dow to the GDP to monthly unemployment, we’re bombarded with stats and percentages daily. How do we make sense of what they all really mean? Join “Marketplace” host Kai Ryssdal — plus “Marketplace” reporters and special guests — as they humanize the numbers. It’s an evening of radio with interviews and engaging storytelling. Kai Ryssdal, Beau Willimon, Tony Fadell, Jennifer Pahlka

Audio File:  Download MP3Transcript: An Interview with Jennifer Pahlka Founder and Executive Director, Code for America Date: January 2, 2012 [intro music] Lucy Sanders: Hello, this is Lucy Sanders, CEO and Co-Founder of NCWIT, the National Center for Woman and Information Technology and with me today, Larry Nelson from w3w3.com. Larry, what's going on with old w3w3.com? Larry Nelson: Oh my goodness. We have so much fun, we interview so many people. We've even been doing it for 12 years now. I must say that this series is extraordinary for us, because what it does for young women, bosses, parents and the like, it's very good. So thank you. Lucy: Well, listeners will know, we ask women who have started tech companies as part of the series, pretty much the same eight questions and the richness of the answers never ceases to amaze me. Larry: Oh yeah. Lucy: I think today we are talking to yet another great entrepreneur in the technology sector, Jennifer Pahlka, who is the Founder and Executive Director of Code for America. Now, this is an awesome effort and I am going to describe it the way that Jennifer did in a recent talk. She says, "It's like a Teach for America or a Peace Corps for Geeks." Larry: Yes. Lucy: I just think that's so cool that people in government and city managers for example, who have projects that they think could benefit from web-based solutions and you can make an appeal to Code for America and get volunteer help to help build these projects out, really in some sense making government more open and giving citizens easier access to data. So, I think we are going to hear more about that. Welcome, Jennifer. We are so happy to have you here. Jennifer Pahlka: Thank you. I am very glad to be here. Lucy: This is not the first thing Jennifer has been. She is also a serial entrepreneur and has some extensive experience in gaming and media. Before we get off on your entrepreneurship discussion, Jennifer, why don't you tell us a little bit about the latest Code for America? Maybe you can tell us what projects like, "Adopt-a-Fire- Hydrant" are like? [laughs] Larry: Yeah. Jennifer: Sure, I'd be happy to. We are a pretty new organization, and we just finished up our very first fellowship year. We had 19 fellows work with us all year along and work with the cities, doing great projects. One of them is Adopt-a-Fire-Hydrant app, which came out of the fact the fellows go visit the cities for Fire Weeks in February and when they were there, our Boston team was treated to a massive Snow Apocalypse and one of the things they saw is that, the city is struggling just to clear the streets. They never really get to digging out the fire hydrant. But that the citizens were right in front of them and they could dig them out. So we created a little web app that allows citizens to claim a fire hydrant and agree to dig it out when it snows and the game dynamics on top of it that make it pretty fun. What's cool about that is that other cities who've seen this and adopted it as well. You wouldn't think that Honolulu has anything to do with Boston in terms of something like snow, but they have a similar problem. They need people to check the batteries in the tsunami sirens on the beach. Lucy: Oh my God. Jennifer: Too expensive for them to send crews around, checking them every week. So let citizens do that. Now it's also become Adopt-a-Siren and in Buenos Aires it's becoming Adopt-a-Park Bench and in other cities they are using it for other assets that are important to them. Lucy: Oh, it's so cool, because people who really care about being a good citizen are plugged in, in ways that they know they can make a difference and be helpful. Larry: Yes. Jennifer: Exactly, yeah. Lucy: Awesome. So, Jennifer, tell us a little bit about how you got into starting a technology company, like what got you into doing that? Jennifer: I wasn't a technical person. My first exposure to technology was actually in the video game industry, which is an incredibly dynamic interesting group to be in, because they are so creative and yet so at the cutting edge of technology. Video games are often breaking grounds in terms of graphics and sound, business models. It was a wonderful introduction not just to technology but community that's so creative and that made me really love technology. But doing conferences both in video game world and in the Web 2.0 world you are constantly talking to some of the smartest, brightest, most passionate people. You see that all of their efforts go towards building products or building services for companies that create a lot of value in our lives. But they don't really go toward building the public institutions that we all pay into and that we all believe should represent us. And so, as a result, without that talent, the public sector is really falling behind. I founded Code for America because I want some of the talent that I have seen over the course of my career in technology, think about building platforms for the public sector as well as the private sector. Start to close that gap between the innovation curve that we're all benefiting from in our personal lives and the way that government works. Lucy: How big do you think that gap is for the public institutions, just out of curiosity? How far behind are they? Jennifer: Well, there's that phrase, the future is already here, it's just unevenly distributed. Lucy: Yes. Jennifer: That's very true in city government. You've got some incredibly innovative projects. You've got a lot of very innovative people doing wonderful stuff. For example, here in San Francisco, they put sensors in the curbs so they know what parking spaces are taken and what aren't and they've got some complex algorithms that change the pricing of parking in real time in order to optimize to have just one space open per block in San Francisco. If you live in San Francisco, you know how important that is. There's never any parking in San Francisco. But if you do that, you reduce the number, you reduce congestion, you reduce people driving around the block, it had some environmental effects. That's an example of people. There's many others like that. They're doing really great cutting edge stuff, but then you've also got tons of departments and, even within the same city, you'll have different departments that are still running their technology on Coball databases, stuff that's extremely outdated. Not with just bad technology or outdated technology that doesn't have modern develop per community around it, but also with just very outdated approaches about how to provide services to citizens that's stuck in an 80s and 90s model. So, it really varies. I don't want to discount how great some of the government technology leaders are these days, but there's a very long tail behind that that we need to catch up. Lucy: Well, and for all you listeners out there with Coball skills. [laughs] Larry: Yes, Lucy, are you talking about yourself? Lucy: Actually, I took Coball in college. [laughs] I'm thinking I could probably make more money doing that than what I'm doing. Jennifer: You've got some cities that are going to their local community colleges asking them to teach Coball now so that they can fill those slots, which I'm not sure is really the way to go, buy hey. [laughs] Lucy: [laughs] Now look, you've got to go after the age people who are thinking about retiring and lure them out you know, for sure. Larry: I'm thinking when they have to and then deter from that a little bit to get to our next question. Lucy: OK. Larry: Jennifer, why are you an entrepreneur and what is it about you that entrepreneurship makes you tick? Jennifer: I don't think I thought of myself as an entrepreneur, really, until I came up with the idea for Code for America. I think what's important about that to young women who are thinking about this is that you don't have to feel like you're branded an entrepreneur from the time you're 18. I came up with this idea when I was 39, and I suddenly felt that I could be incredibly useful to the world if I made this happen. It was really the power of the idea and the notion that no one else was going to do it, that made me start this organization. It certainly took some risk. I'm not a particularly risk adverse person and that's probably one quality that's important. But it was really feeling like this needed to happen and that no one else was going to do it, that made me start Code for America. Lucy: I love that answer. Larry: Yes. Lucy: I think it's great. Along that path when you started Code for America, did you have people influence you, or did you have mentors, or role models, or who shaped your thinking, if anybody? Jennifer: Well, early in my career I worked for a number of very strong, powerful but also so caring and nurturing women at the upper levels as media companies that I worked for. Actually, mostly one media company that went through a number of mergers and acquisitions. The president of our group when I was at the game that all the press conference is a woman named Regina Redly. I think the way that connect with technology, the way that she took care of her people all the way that she made the work environment as important as the work outcome, very much influenced me. Later on, when I was starting the idea of Code for America, I was very much inspired by Tim O'Reilly, the guy who's credit with the Web 2.0 and who's been a big thinker in open source. He continues now to be one of my mentors. I was also very inspired by Gwen Mellor who own the Sunlight Foundation D.C. She is a little bit more on the politics side. But someone who's very clear about the effects she wants to have in the world, very engaging, very kind and supportive person. Sunlight Foundation was initially the physical sponsor for Code for America because she actually very concretely helped Code for America get started and I'm very grateful to her. Larry: Good, wow, with all the things you've done. Lucy: So far. Larry: So far, that's right. I can't help but wonder what is one of the toughest things or the toughest thing that you ever had to do in your career? Jennifer: It's a difficult question. There's a lot of testing with the bum and bust cycles in technology. Certainly, when you have to lay people off, it's very painful because it's easy for them to take it personally. I've seen all this people well, moving on in so I'm less afraid of it than I used to be but it's hard to see people feel demoralized. I would have to say that now the hardest thing with Code for America is with very competitive process. We can only take 25 people a year right now to do our fellowship. We have 550 people apply. So when someone standing up and raising their hand and saying I want a Code for America, I'm going to move across the country work for some soft stipend, work long hours, and do this crazy thing. They're saying they want to do that and we say sorry you're not chosen. That's probably the hardest thing because you want to honor that instinct and that commitment and that generosity saying they are willing to do it. Lucy: Interesting, so as a side question, are you funded through donations then? Jennifer: Primarily, yes, from foundations, from corporations, from individuals. We also charge the cities that get a fellow team for the year a small participation fee so that it is not all on a charitable community. Lucy: It's a great effort. For all you listeners out there with big wallets... [laughter] Jennifer: Please. Lucy: Please yes. Jennifer: In your holiday giving. Lucy: Absolutely, so if you were sitting here with a young person and giving them advice about entrepreneurship, what would you tell them? Jennifer: I think the biggest thing I would share with an entrepreneur about an entrepreneur is to really care. You have to care about what you're doing. You have to deeply care about the problem you are trying to solve and think it's an important problem, and care about the people that you work with. If you don't really care deeply about your work other people won't and you won't be successful. That's the heart I think of this notion that we want to inspire the tech community, men and women to work on stuff that matters. If you really care you are much more likely to be successful. Larry: That's wonderful. Once again, all the things you've done and you did you start out to be an entrepreneur and now you've become one. What are the personal characteristics do you think that are giving you the advantage of being an entrepreneur? Jennifer: A lot of people would talk about risk think that's an important when you do have to be able to take risk. I turned this organization with $10,000 in the bank for the Sunlight Foundation. That was it. When there was a lot more than was needed I quit my job, I didn't have any income for a while, that was important. I think personally for me I would have to say that my focus on a network in a community around what we do is probably in the most important. Somebody once said and I wish I knew who it was, "The time to build your network is before you need it." Lucy: Exactly. Larry: Yeah. Jennifer: I work in the conference industry. So my job was to know a lot of people and to have them care about the work we did and have them invest in the events that we did, in the content, in the ideas that we are promoting. I was lucky, and lucky that was what I was focused on for the first part of my career, because I did build a big network and I valued the people in my network very, very much. I am aware every day of how much the people who support our work and I am not just talking about our donors, though they are very important. I am talking about the people who come in and work, the fellows, the people who share our message on Twitter, whatever little thing people do because they care about our work. We exist because of them and I never want to take our network for granted. I think that's really helped build Code for America. Larry: Great. Lucy: Well, then that's so true about your network. You build networks, not necessarily with the intention that you are going to get something back from them, but because it's the right thing to do, to build those networks and to be in service to others and that's how the system works. I have seen so many people who really don't quite understand that. [laughs] Larry: Yeah. Jennifer: I think that's exactly why you need to build a network because you care about other people not because you want them to do things for you. Lucy: I know it's a little backwards just looking. Jennifer: No, I totally agree. Lucy: You're totally self-absorbed. So your starting Code for America, obviously you care very deeply about it. You are very busy with the getting a non-profit off the ground. I know it's really hard work. What is it that you do or what sort of tips can you pass along for balance between all the hard work and passion for Code for America and then your side life? Jennifer: That's an important topic for welfare for women, in particular, though I don't think should be for women in particular, I think it should be men and women. But it's always a challenge. It's been challenge for me before I started Code for America as well. There is a woman named Charlene Li, who runs Altimeter Group. She quit Forrester Group, but when she did, she blog something along the lines that's there is no such thing as work-life balances, its only disappointing and each party last which is a testament that you can see that that it is very difficult. I think I've seen this most effective for me is I have an eight-year-old daughter and my time with her is incredibly precious. I have her half time. When I am with her, I have the personal will, the power in me to actually turn off the vices, or if I have to respond to something else or tell her what it is and say, I am doing this. I am texting so and so for this reason and then I am going to turn my phone off. Knowing that that person needs me and that when I am paying attention to her, I get so much delight out of that interaction. It helps me create some boundaries between the work and home that I probably wouldn't have it, if I didn't have her. I am so grateful for my daughter in my life. Larry: I can relate to that. I have four daughters. Jennifer: Oh, you are very blessed. Larry: Yes. We certainly are. Jennifer, let me ask this. You've already achieved a great deal and we really appreciate and have a great deal of respect for the track you are on, but what's coming up next for you? Jennifer: It's funny, I don't think of myself as an ambitious person, but I do have some goals for Code for America that I would like us to see work not just in government technology at some point, but I think some of the approaches that we are taking to rebooting government should also be applied in education and that would be interesting for me. I don't know when or if it will happen, but I care a lot about education and I think that we could be putting more money into teachers and less money into administration if we find committees, principals that work, ++who you think was government. So that would be exciting for me, but beyond that I think hopefully what's next for me is more of work-life balance and I think that's really important. Larry: There you go. Lucy: Amen. Larry: Excellent. Lucy: And a great answer. Well, thank you so much for talking to us. Code for America, a great, great organization, growing and hopefully all you citizens, coders out there maybe can get involved. Thanks very much, I want to remind listeners that this interview can be found at w3w3.com and also at ncwit.org. Larry: You bet. Jennifer, thank you so much. Jennifer: Thank you very much for having me. Larry: Yes. [music] Series: Entrepreneurial HeroesInterviewee: Jennifer PahlkaInterview Summary: Code for America’s Founder and Executive Director, Jennifer Pahlka describes her company as “Teach for America or Peace Corps for geeks.” Working in cities across the United States, Code for America is building a network of civic leaders who believe that there is a better way of doing things and want to make a difference using web-based solutions. Release Date: January 2, 2012Interview Subject: Jennifer PahlkaInterviewer(s): Lucy Sanders, Larry NelsonDuration: 17:31

The last decade has seen the organic growth of the web as a platform, enabling near-frictionless community-building, social communication, and collective action. But the institutions citizens support to represent our collective will and achieve our common goals have been left behind, largely by their own design. Today, several factors are converging to make re-crafting of government possible, and a key ingredient are the very hackers and designers who see the enormous opportunity to build a “citizen Internet.”