COVER Magazine

In this episode of the Cover Mindshift Series, Tony interviews Omar Gemei, the head of Global Placement and Bowing at Marsh for India, Middle East, and Africa. Omar discusses the recent 4% decline in commercial insurance market rates as reported in the Q2 Marsh Global Insurance Index, attributing the decline to increased competition and higher market capacity. He highlights the specific trends in the South African market, noting even greater rate reductions for large, risk-managed clients due to competition between local and London wholesale markets. Additionally, Omar touches on the resilience of the EA region's casualty market compared to the US. He also explains the growing role of alternative risk financing through self-insurance and captive insurance, particularly among sophisticated, multinational companies. The discussion extends to the dynamic cyber insurance market, where increased competition and better understanding of risks have led to declining rates in South Africa. Omar addresses concerns about the industry's capacity to underwrite cyber risks, emphasizing the significant learning and experience gained over recent years.

n this interview, Tony from Cover speaks with Elke Brink, a wealth advisor at PSG Consult. Elke discusses her unexpected path to a career in finance, her educational journey, and the impact of earning her CFP designation. She shares insights on building client trust, particularly as a young female advisor, and the importance of continuous learning in the ever-changing financial landscape. Elke emphasizes the significance of starting early to build a client book and maintaining a holistic understanding of financial planning. The discussion also touches on the benefits of working with a reputable brand like PSG Wealth.

In this episode of the Mind Shift series, Tony interviews Jan-Hendrik, head of underwriting at Western National Insurance, about the challenges and importance of agricultural insurance. They discuss the current state of insurance penetration in the farming community, the evolving risks due to operational changes like diversification into processing and manufacturing, and the significance of full disclosure. The conversation emphasizes the crucial role of brokers in helping farmers understand and mitigate risks, ensuring comprehensive coverage and compliance with regulations. Specific issues such as non-disclosure, joint ventures, and the integration of new infrastructure like solar panels and cold storage are also covered.

Join Tony from Cover as he engages in a comprehensive discussion with Gavin Horne, a seasoned senior underwriter at R&SA, about the importance of risk surveys in the insurance industry. Throughout their conversation, Gavin sheds light on the intricacies of conducting risk surveys, the critical role they play in assessing and pricing insurance, and the responsibilities of insurers, brokers, and clients in this process. Gain valuable insights into how thorough risk assessments lead to better-informed underwriting decisions, improved insurance terms, and enhanced client relationships. Don't miss this in-depth exploration of one of the most vital aspects of modern insurance.

In this episode, Tony from Cover interviews Jeanette Marais, Group CEO of Momentum, discussing the company's exceptional financial results and strategic initiatives. Jeanette highlights the diversified success of Momentum's nine businesses, with notable achievements despite minor setbacks in Africa. The conversation touches on the company's impact strategy, emphasis on collaboration across business units, and efforts to grow its advice footprint. Jeanette also talks about the turnaround in the short-term insurance segment and shares insights into the future of the industry amid economic and political uncertainties. The interview underscores the importance of financial advice and Momentum's commitment to client-focused strategies.

In this discussion, Tony from Cover interviews Daniel Stoch, Head of Research and Development at Discovery, focusing on the growing significance of income continuation benefits in the insurance industry. Daniel emphasizes the essential role of income protection, particularly for younger individuals, by outlining that future income is a significant financial asset that should be safeguarded. He discusses industry trends and claim statistics, revealing that Discovery paid out substantial amounts in income protection claims and holds significant reserves for ongoing claims. They also touch on the types of common claims, such as musculoskeletal issues and cancer, and the impact of these claims on different age groups. The conversation highlights the importance of holistic financial planning, combining life cover, disability cover, severe illness cover, and income protection. Additionally, the positive impact of Discovery's Vitality program on reducing claim risks and promoting healthier behaviors is discussed.

In this conversation, Tony from Cover interviews Steve Piper, head of underwritten intermediary sales at Hollard Life Solutions, about their new product, Hollard Estate Solutions. The innovation aims to simplify estate planning for financial advisors and clients by providing a comprehensive, digital, and user-friendly platform. This platform not only creates a will but also calculates the cost of death and the impact on the family, helping advisors offer better, more informed advice. The discussion delves into the market needs, the challenges of estate planning, and the alarming statistics of South Africans without valid wills. The platform is designed to reduce administrative burdens on advisors, offering optionality in executorship, and ensuring an ongoing review of clients' estate plans to adapt to changes in their lives.

In this episode, Brent sits down with Kali Bagary,  VP for Business Development – Africa and Nordics, at Sapiens, to discuss significant breakthroughs in AI-driven data migration for insurers. They delve into how AI is reducing risks, costs, and time for complex legacy data migrations, particularly in long-term insurance policies. The discussion covers the benefits of clean, accurate data for operational efficiency, cross-selling, and customer experience. They also explore the challenges of integrating legacy systems with digital portals and the new skills required to leverage these opportunities, with a look at exciting developments Sapiens is working on, including a fully automated digital platform and innovative underwriting solutions.

In this episode, Tony interviews Daniel van Andel, Head of Platform and Advisor Proposition at Allan Gray, to discuss the current challenges and opportunities facing financial advisors in South Africa. They explore findings from a recent industry barometer report, touching on topics such as compliance, succession planning, fee structures, business growth, technology adoption, and the evolving role of behavioral coaching in financial advice. Daniel shares insights on how advisors are adapting to regulatory changes, leveraging technology, and focusing on their core value to clients. The conversation provides a comprehensive look at the trends shaping the advisor landscape and offers practical perspectives for professionals navigating this dynamic industry.

In this episode of "Mind Shift Series," host Tony from Cover interviews Darryl Grater, Chief Growth Officer at Discovery Insurer and Vitality Drive International. They discuss the evolving landscape of insurance distribution in South Africa, highlighting the central role of brokers, the impact of technology and data-driven solutions, and the increasing regulatory and compliance challenges facing the industry. Darryl emphasizes the importance of strategic partnerships between insurers and brokers, the need for specialized and client-centric approaches, and the growing focus on risk management and advisory services. The conversation also explores how both large and small brokers are adapting to digital transformation and the ongoing shift in client expectations.

In this episode, Tony interviews Leo Holesgrove, Guidewire's South Africa lead, about the evolving role of brokers in the insurance industry and how Guidewire's technology is shaping their future. They discuss the increasing demand for digital, seamless insurance experiences, and how Guidewire's platforms help brokers streamline workflows, improve efficiency, and enhance client relationships. Leo shares real-world case studies from Canada, Argentina, and the UK, illustrating how Guidewire's solutions have driven broker engagement and satisfaction globally. The conversation also explores future trends such as automation, AI, and omnichannel engagement, emphasizing the importance of robust, flexible platforms for brokers to remain competitive and deliver value in a rapidly changing environment.

Gary Tessendorf, regional director at Sapiens, shares how artificial intelligence is revolutionising the insurance industry across South Africa and Sub-Saharan Africa. Drawing from real-world deployments, the interview highlights: Embedded AI Across the value chain: AI is no longer an add-on - it's integrated into core systems like underwriting, claims, and policy administration Real-Time underwriting & personalisation: Tools now offer brokers a 360-degree customer view, enabling tailored pricing and faster decisions Data migration breakthroughs: AI is de-risking complex legacy data migrations, with South African insurers leading global examples Local market dynamics: Insurers are pursuing both large-scale transformations and agile, modular experiments to test and scale AI capabilities Ethical & responsible AI use: Focus is on optimisation, not downsizing, with embedded guardrails ensuring safe deployment Solving real problems: From fraud detection to dynamic pricing, AI is being applied to high-impact use cases with measurable results Closing the skills gap: Demand for AI talent is growing, and Sapiens is helping bridge the gap with global expertise AIE's Role in Innovation: The African Insurance Exchange fosters meaningful dialogue, partnerships, and strategic planning Conclusion: AI is not a future concept -it's a present-day differentiator. Sapiens is helping insurers unlock its full potential with the right tools and guidance.

In this insightful conversation, Graham Harvey, CEO of Cardinal, shares how the company is navigating the complex realities of insurance technology. From compliance pressures to double data capture, Cardinal's tools aim to simplify and streamline broker workflows. Graham unpacks how their Super User Forum ensures client-driven innovation, and how new acquisitions in claims, self-service, and surveying enhance broker value. While AI is still in its “show me the money” phase, real traction is happening in digital transformation and robotic automation. Execution, not just innovation, is where Cardinal believes true value lies. 

In this episode, Tony sits down with Mark Barrow, Executive Head for South Africa and National Marketing Manager at Mirabilis, to unpack the shifting terrain of construction and engineering insurance. From an oversupply of capacity in small to medium projects, to ESG pressures, treaty reinsurance constraints, and the impact of global disruptions, Mark offers a grounded yet optimistic view of the market. He also shares insight into government infrastructure projects, the role of PPPs, and growth opportunities in mining and across Africa. If you're in insurance, underwriting or infrastructure development, this is essential listening. 

Understanding Cloud, Data Analytics, and Insurance with Claudia Sass Join Tony from Cover in this Mind Shift podcast as he interviews Claudia Sass, Business Development Manager at Sapiens, about her extensive background in the IT industry, cloud computing, and data analytics. Claudia shares insights on the critical role of cloud in managing big data, the evolution of data analytics, and the impact of cloud adoption on the insurance industry. Discover how companies can leverage cloud services and data analytics to drive business innovation and sustainability. Don't miss this insightful conversation about the future of data, technology, and insurance.

n this episode, Tony from Cover talks with Lindiwe Gumede, the Chief Marketing Officer of Metropolitan, about the shifting consumer needs in the insurance industry over the past five years, particularly in light of the COVID-19 pandemic. They discuss the importance of transparency in insurance policies, the role of digital tools, and Metropolitan's initiatives like the Metropolitan Collective Shapers program and financial literacy programs aimed at empowering communities. The conversation also covers how the company has adapted its communication strategies to ensure clients receive reliable and digestible information.

Join Tony from Cover as he catches up with Peter Tshiguvho, CEO of Metropolitan, to discuss the evolving landscape of the insurance industry. They delve into the main challenges like geopolitical issues, economic conditions, and the role of digitalization and AI. Peter emphasizes the need for re-skilling, staying agile amidst change, and maintaining team alignment. They also explore the importance of building a strong foundation and staying adaptable to remain competitive. This conversation provides valuable insights into managing change, attracting talent, and strategizing for the future.

In this episode, Tony speaks with Luke Sutton, Head of Transactional Risk Insurance at Marsh, about the evolving landscape of transactional risk insurance, particularly in Africa. They unpack what this form of insurance entails, its growing relevance in M&A deals, and how the product has become more accessible and proportionate over time. Luke also shares insights from Marsh's latest Transactional Risk Insurance Report, touching on claims trends, sectoral growth, and how early engagement and broker support can help facilitate smoother, lower-risk transactions for both buyers and sellers across the continent. 

Veritas Global Protection has launched in South Africa, bringing with it a new approach to vehicle warranty products. In this conversation with Tony, Country Manager Petrus Potgieter and Operations Manager Lorenzo Farelo share insights into the local and global warranty landscape, growing market demand, and Veritas's mission to provide true peace of mind. With unique offerings like market value-based payouts on mechanical breakdowns, they're changing the rules in a space often plagued by fine print and mistrust. Learn how Veritas aims to bridge the trust gap and create real value for South African motorists, brokers, and dealers. 

In this episode, Tony reconnects with Angus to explore how real-time data, IoT, wearables, and AI are shaping the future of insurance. They unpack the transformative impact of technology on risk management, pricing, customer engagement, and fraud prevention. Angus discusses the need for strong data security, compliance with POPIA, and balancing innovation with regulatory obligations. He also explores how smaller insurers can tap into affordable tools like Power BI to stay competitive. From predictive insights to climate change response, this episode provides a forward-looking perspective on how data is driving strategic decision-making across the industry.   

In this insightful conversation, Tony from COVER Magazine speaks with Angus Black of BarnOwl Just Data Solutions about the growing importance of data in the insurance industry. They explore how data is moving from a reactive to a proactive tool for risk management, the value of predictive analytics, and how silos, legacy systems, and a skills gap present ongoing challenges. Angus emphasizes the need for unified data platforms and discusses how data can help insurers stay competitive and innovative. This is a must-listen for anyone interested in how data is transforming the way risk is understood and managed in insurance. 

In this insightful episode, Tony speaks with Louis van Vuren, the CEO of the Fiduciary Institute of South Africa (FISA). Louis shares critical updates on FISA's recent activities, including changes in legislative compliance concerning trust management, issues with the Master's Office, and the significance of enduring powers of attorney. Additionally, Louis discusses the upcoming 15th Annual FISA Conference, its exciting lineup of speakers, and the key themes to be addressed, such as fiduciary opportunities in today's complex world. Join us for an essential conversation for anyone involved in fiduciary services and the financial industry.

Cross Country has spent 24 years developing a niche insurance offering that goes beyond traditional motor cover. Specialising in 4x4 vehicles, classic cars, and adventure-driven policies, the company stands out for its deep understanding of client passions. Whether covering rare vintage vehicles or supporting adventurous off-roaders, Cross Country ensures seamless protection, including repatriation, emergency medical assistance, and tailored risk solutions. By working closely with brokers and exclusive clubs, they've built a reputation for delivering personalised, value-driven cover. Their approach isn't just about insuring assets—it's about safeguarding the entire lifestyle that comes with them. 

Join Tony from COVER as he speaks with Austin Mpandawana, the Manager for Specialist Lines at Renasa. In this insightful conversation, Austin discusses the evolving role of brokers in the commercial motor insurance space, the growth of specialist lines, and the vital partnership between Renasa and its brokers. They explore how brokers are adapting to new challenges, such as fleet management and risk mitigation, and how Renasa is supporting them with specialised products and tools. Tune in for valuable insights into the future of commercial motor insurance and the evolving landscape for brokers. 

In this thought-provoking discussion, Tony van Niekerk chats with Mike Mgodeli, Managing Director of RTUSA, about the transformation of South Africa's public transport and e-hailing sectors. They explore how mobility is evolving through co-creation between taxis, e-hailing platforms, and fleet operators—offering new opportunities and challenges for insurers and brokers. Mike shares fresh insights into vehicle access, risk management, and the need for more flexible insurance products. If you're in insurance, tech, or transport, this is a must-listen conversation about how innovation is reshaping how South Africans move. 

In this discussion, we explore how INSRAP, part of Admin Plus, is revolutionising insurance claims fulfillment. Cameron Clark (Business Executive) and Alan Kinloch (General Manager) join us to discuss how their tech-driven approach is cutting claim costs by up to 33% while reducing processing times to under 24 hours.   They explain how real-time pricing, automated updates, and a national supply network are transforming the way brokers and insurers handle claims. If you're in the insurance industry and want to learn how claims fulfillment is being streamlined for speed and savings, this is a must-listen! 

In this insightful conversation, Tony from COVER Magazine chats with Fergus McNamara, Director at FDM Engineering Underwriters, about the complexities of plant insurance and the challenges faced by the construction industry. They explore the key differences between plant insurance and motor vehicle policies, the risks of absconding, and how FDM's policy offers unique features like fixed depreciation and market value protection. With practical tips on risk management and insights into the current construction market, this discussion is a must-listen for brokers, insurers, and anyone involved in construction insurance. 

Join Hilmar von Mansberg, Managing Director at Ownsurance, as he shares the journey of building one of South Africa's largest independent heavy commercial vehicle (HCV) insurance brokerages. From humble beginnings as a one-man brokerage to becoming a leader in the HCV sector, Hilmar discusses the importance of specialization, building partnerships, and the evolving transport market. Gain valuable insights into the growing HCV insurance landscape, how brokers can benefit from partnerships, and the dynamic role Renasa has played in his business growth. Tune in to hear about the evolution of Ownsurance and the future of HCV insurance. 

In this episode, MJ Givens Kgasi, analyst at global brokerage firm Octa, joins Tony to unpack the evolving world of trading and broking. From the shift to mobile-first platforms and the role of liquidity providers to the importance of regulation and rapid execution, MJ gives listeners a grounded look into what it really takes to trade successfully in today's volatile markets. He also highlights Octa's mission to democratise access to trading, especially in emerging markets like South Africa, while addressing the growing need for financial education and infrastructure to combat scams and empower users. 

In this insightful podcast, Tony speaks with Harry Joffe, Head of Legal at Discovery Life, about the increasingly popular Dollar Life Plan. Designed to meet the needs of globally mobile South Africans, the product allows policyholders to take out and pay for life cover in US dollars. Harry Joffe unpacks the practicalities of premium payments, estate planning advantages, and innovative uses of foreign trusts and offshore payments. This conversation provides valuable insight for financial advisors and clients navigating cross-border financial needs, estate duty implications, and long-term financial security.    Key Points from the discussion: Dollar-denominated life cover addresses offshore estate planning needs.  Clients can pay via SDA or directly from offshore funds.  Premiums are affordable, starting at $50/month.  Policy is issued from Guernsey and pays to offshore bank accounts only, making it exempt from South African estate duty.  Offshore structures like trusts, companies, and foundations can own the policy.  Discovery offers a “short-form trust” for simplified, cost-effective estate planning. Practical for covering offshore estate taxes (e.g., UK or US situs tax). Used increasingly by middle-class families, not just high-net-worth clients. Vitality members can receive a 50% discount on premiums based on the exchange rate. 

In a fast-moving world, businesses face increasing risks from misinformation, geopolitical instability, and climate change. In this discussion, Spiros Fatouros, CEO of Marsh McLennan Africa, provides insights into the evolving risk landscape. He highlights key findings from the latest Global Risk Report, emphasizing the impact of AI-driven misinformation, business interruption, and environmental threats. From supply chain disruptions to long-term climate planning, organisations must take a proactive approach to risk management. This conversation explores how businesses can better navigate uncertainty and ensure resilience in the face of growing global challenges. 

South Africa's GDP growth remains sluggish, but can the right reforms drive a turnaround? In this discussion, Tony speaks with Reza Hendricks, Portfolio Manager at PPS Investments, about the key factors influencing the country's economic outlook.   They discuss the role of infrastructure, logistics, and policy efficiency in unlocking growth, as well as the impact of global tariff wars. Reza shares insights on how PPS Investments is navigating uncertainty, balancing risk, and positioning for future opportunities.   Tune in to gain expert perspectives on the South African investment landscape.

Healthcare costs continue to rise, leaving many South Africans exposed to significant financial risks. Martin Rimmer, CEO of Sirago Underwriting Managers, shares his insights on the evolving role of medical gap cover, its impact on affordability, and the importance of consumer education. He explores how regulatory changes, industry challenges, and innovation are shaping the sector. In this discussion, we unpack why gap cover remains a crucial financial tool in an uncertain healthcare environment and how providers can enhance their offerings. Join us for a deep dive into the opportunities and obstacles that define the future of healthcare funding. 

Data is the new gold, but only if you can use it wisely. In this insightful interview, Tony from COVER chats with Angus Black of BarnOwl Data Solutions to unpack the explosion of data in the insurance sector—its growing volumes, evolving quality demands, and the pressure on insurers to extract real value. Angus shares practical insights into working with legacy systems, defining and measuring data quality, and how regulatory pressure is reshaping priorities. If you're in insurance, this is a must-listen for understanding how data is becoming your most important asset.

In this discussion, Tony chats with Yaniv Kleitman, Director in the Corporate and Commercial practice at Cliffe Dekker Hofmeyr, about a crucial but often overlooked area of corporate governance—the Social and Ethics Committee. Yaniv unpacks the Companies Act requirements, the impact of recent Companies Tribunal rulings, and the growing legal and reputational significance of ethics in business. From the role of non-executive directors to the consequences of non-compliance, this discussion is a must-listen for directors, legal advisors, and governance professionals navigating the evolving expectations of corporate citizenship in South Africa.

Wildfires are an increasing threat to homes, businesses, and communities—yet risk management remains an overlooked area in South Africa. In this discussion we speak with Patrick Ryan, wildfire practitioner and innovator at Vulcan Wildfire Management, about the urgent need for better preparedness. Patrick discusses the lessons from the Knysna fires, the role of insurance in driving behavioural change, and how technology and smarter planning can help mitigate disaster.   Whether you're an insurer, broker, or homeowner, this episode provides essential insights into protecting properties from the growing threat of wildfires. 

In this discussion we sit down with Sid Beaton, Divisional Transport Manager, and Nico Venter, Commercial Manager at ONE Insurance Underwriting Managers.   They share how ONE Insurance has become a leader in transport and commercial risk solutions, leveraging technology, telematics, and a 24/7 Incident Management Centre to protect businesses against evolving risks.   We discuss the differences between long-haul and short-haul transport insurance, the role of brokers, and how proactive risk management is reshaping the industry. Tune in to learn how ONE Insurance is setting new standards in commercial vehicle and goods-in-transit coverage. 

Jerry Anthonyrajah, Chief Commercial Officer and Acting CIO at Old Mutual Insure, offers a forward-looking perspective on the insurance industry in 2025. Highlighting themes of resilience and adaptation, he discusses how insurers have consolidated to navigate challenges like climate change and supply chain inflation. Jerry underscores the importance of technology adoption, advanced analytics, and cybersecurity in ensuring future sustainability. He sees growth opportunities in health insurance and cyber insurance, emphasising the vital role brokers play in addressing these needs. Jerry also stresses the need for brokers to evolve through digitisation, specialisation, and customer-centric strategies to thrive in a rapidly changing landscape. 

In this conversation, Tony from COVER speaks with Michele Jennings, CEO of glu, the newest division of PPS designed to expand mutuality beyond graduate professionals. glu is a tech-driven, profit-sharing financial services brand targeting digitally savvy individuals aged 25-55. Michele shares how glu's vibrant identity, cutting-edge technology, and innovative profit-sharing model differentiate it from traditional offerings. Learn how glu makes financial security more accessible and why its unique approach is reshaping the industry. Don't miss this deep dive into how glu is bringing mutuality back to more South Africans.

Join Kresantha Pillay, Chief Specialist for Risk Products at Liberty, as she delves into the emotional and financial challenges surrounding critical illness, especially cancer. Discover how Liberty's innovative products, like the Cancer Claim Booster and Critical Illness Booster, offer much-needed financial relief during these life-altering events. Kresantha highlights the importance of proactive planning, comprehensive risk cover, and the value of professional financial advice. Learn how Liberty is redefining critical illness cover to provide peace of mind and empower clients to focus on recovery. 

In a conversation with Cover Magazine, Jaco Mostert, Group CEO of Workers Life, discussed the challenges and opportunities in the insurance industry for 2024 and beyond. He highlighted the global gap in insurance, driven by inflation, distribution issues, and lack of access to coverage. Jaco emphasized the importance of making insurance products accessible and affordable for middle to lower-income populations. He outlined Workers Life's strategy to leverage technology, invest in marketing, and expand distribution capabilities. He also stressed the need for financial literacy and overcoming barriers for individuals in underserved markets. 

In this discussion, we sit down with Ian Georgeson, CEO of Cross Country Insurance, to explore the company's role in South Africa's specialist insurance market. Ian shares the journey of building a 27-year legacy in marine and 4x4 insurance, catering to adventurers and outdoor enthusiasts. From tackling unique challenges like underinsurance and equipment failures to fostering community through events like the Sodwana Fishing Competition, Ian provides valuable insights into the business of leisure lifestyle insurance. Tune in for expert advice, fascinating anecdotes, and a closer look at how Cross Country keeps its clients covered on land and water. 

In this conversation, Martin Muller, Business Development Consultant at Medihelp, emphasises the importance of financial advice in healthcare funding. He explains the critical differences between medical aid and insurance, noting that while medical aid covers a vast array of conditions without limits, insurance policies often have caps. Muller also discusses Medihelp's efforts to create affordable medical aid options, particularly for students, and highlights the growing challenge of providing quality healthcare in an economically strained environment. Financial advisors, he stresses, are vital in ensuring clients make informed decisions regarding their health cover. 

Shaun Ruiters, CEO of PPS Investments, shares insights on his first year leading the company and how PPS focuses on empowering South Africa's graduate professionals.   Ruiters highlights the evolving role of multi-management, shifting towards more tailored solutions for different client needs. With rising interest in passive investments, both globally and locally, PPS has embraced innovation while staying true to its purpose-driven approach.   He also touches on the increased complexity in the financial advisory space and how PPS supports advisors in staying relevant and providing bespoke client solutions. 

AI is a hot topic in insurance, but real digital transformation goes far beyond just implementing AI tools. Graham Harvey, CEO of Cardinal, emphasises that insurers must start with business needs—such as fraud prevention and process automation—before determining if AI is the right solution. Legacy systems remain the backbone of insurance operations, and integrating AI requires collaboration with system providers. Additionally, challenges like cybersecurity, regulatory compliance, and workforce reskilling must be addressed. Ultimately, successful digital transformation is about rethinking business processes strategically rather than blindly adopting new technology. 

The funeral insurance industry is evolving, but challenges in compliance, fraud prevention, and innovation remain. In this insightful discussion, Marius Brits, CIO and Co-founder of 360 Administration Systems, unpacks the key pain points and solutions shaping the industry. From the role of technology in policy administration to the need for greater education and transparency, this conversation sets the stage for the upcoming SAFIS Summit. Whether you're a broker, insurer, or funeral parlour owner, this episode provides valuable insights into the sector's pressing issues and future opportunities.

KEU, a leading UMA in South Africa's entertainment insurance sector, celebrates 24 years of innovation and personal connections. Founded by Denise Hattingh, KEU emerged during a pivotal shift in the insurance market, becoming a trusted name for event and film risk coverage. As Denise explains, “Each risk is unique, whether it's aerial artists or liability claims.” Marketing lead Iola Edmayr highlights the importance of balancing digital tools, like broker portals, with personal touchpoints. The upcoming rebranding and website refresh, launching in early 2025, signals KEU's commitment to staying relevant while fostering meaningful broker relationships.

Sachin Govender, Managing Director at Fulcrum Premium Finance, unpacks the concept of premium financing, a solution that offers structured payment methods for annual insurance premiums. He explains its wide-ranging benefits for policyholders, brokers, underwriters, and insurers, such as improved cash flow, reduced administrative burdens, and faster premium collection. Govender highlights the growing demand in sectors like heavy commercial vehicles, where high premiums necessitate financing options. He emphasises Fulcrum's quick approval process, with quotes delivered in under a day, and a customer-focused approach, enabling clients to optimise their cash flow while brokers enhance their value proposition through flexible payment options.