COVER Magazine

Cross Country has spent 24 years developing a niche insurance offering that goes beyond traditional motor cover. Specialising in 4x4 vehicles, classic cars, and adventure-driven policies, the company stands out for its deep understanding of client passions. Whether covering rare vintage vehicles or supporting adventurous off-roaders, Cross Country ensures seamless protection, including repatriation, emergency medical assistance, and tailored risk solutions. By working closely with brokers and exclusive clubs, they've built a reputation for delivering personalised, value-driven cover. Their approach isn't just about insuring assets—it's about safeguarding the entire lifestyle that comes with them. 

Join Tony from COVER as he speaks with Austin Mpandawana, the Manager for Specialist Lines at Renasa. In this insightful conversation, Austin discusses the evolving role of brokers in the commercial motor insurance space, the growth of specialist lines, and the vital partnership between Renasa and its brokers. They explore how brokers are adapting to new challenges, such as fleet management and risk mitigation, and how Renasa is supporting them with specialised products and tools. Tune in for valuable insights into the future of commercial motor insurance and the evolving landscape for brokers. 

In this thought-provoking discussion, Tony van Niekerk chats with Mike Mgodeli, Managing Director of RTUSA, about the transformation of South Africa's public transport and e-hailing sectors. They explore how mobility is evolving through co-creation between taxis, e-hailing platforms, and fleet operators—offering new opportunities and challenges for insurers and brokers. Mike shares fresh insights into vehicle access, risk management, and the need for more flexible insurance products. If you're in insurance, tech, or transport, this is a must-listen conversation about how innovation is reshaping how South Africans move. 

In this discussion, we explore how INSRAP, part of Admin Plus, is revolutionising insurance claims fulfillment. Cameron Clark (Business Executive) and Alan Kinloch (General Manager) join us to discuss how their tech-driven approach is cutting claim costs by up to 33% while reducing processing times to under 24 hours.   They explain how real-time pricing, automated updates, and a national supply network are transforming the way brokers and insurers handle claims. If you're in the insurance industry and want to learn how claims fulfillment is being streamlined for speed and savings, this is a must-listen! 

In this insightful conversation, Tony from COVER Magazine chats with Fergus McNamara, Director at FDM Engineering Underwriters, about the complexities of plant insurance and the challenges faced by the construction industry. They explore the key differences between plant insurance and motor vehicle policies, the risks of absconding, and how FDM's policy offers unique features like fixed depreciation and market value protection. With practical tips on risk management and insights into the current construction market, this discussion is a must-listen for brokers, insurers, and anyone involved in construction insurance. 

Join Hilmar von Mansberg, Managing Director at Ownsurance, as he shares the journey of building one of South Africa's largest independent heavy commercial vehicle (HCV) insurance brokerages. From humble beginnings as a one-man brokerage to becoming a leader in the HCV sector, Hilmar discusses the importance of specialization, building partnerships, and the evolving transport market. Gain valuable insights into the growing HCV insurance landscape, how brokers can benefit from partnerships, and the dynamic role Renasa has played in his business growth. Tune in to hear about the evolution of Ownsurance and the future of HCV insurance. 

In this episode, MJ Givens Kgasi, analyst at global brokerage firm Octa, joins Tony to unpack the evolving world of trading and broking. From the shift to mobile-first platforms and the role of liquidity providers to the importance of regulation and rapid execution, MJ gives listeners a grounded look into what it really takes to trade successfully in today's volatile markets. He also highlights Octa's mission to democratise access to trading, especially in emerging markets like South Africa, while addressing the growing need for financial education and infrastructure to combat scams and empower users. 

In this insightful podcast, Tony speaks with Harry Joffe, Head of Legal at Discovery Life, about the increasingly popular Dollar Life Plan. Designed to meet the needs of globally mobile South Africans, the product allows policyholders to take out and pay for life cover in US dollars. Harry Joffe unpacks the practicalities of premium payments, estate planning advantages, and innovative uses of foreign trusts and offshore payments. This conversation provides valuable insight for financial advisors and clients navigating cross-border financial needs, estate duty implications, and long-term financial security.    Key Points from the discussion: Dollar-denominated life cover addresses offshore estate planning needs.  Clients can pay via SDA or directly from offshore funds.  Premiums are affordable, starting at $50/month.  Policy is issued from Guernsey and pays to offshore bank accounts only, making it exempt from South African estate duty.  Offshore structures like trusts, companies, and foundations can own the policy.  Discovery offers a “short-form trust” for simplified, cost-effective estate planning. Practical for covering offshore estate taxes (e.g., UK or US situs tax). Used increasingly by middle-class families, not just high-net-worth clients. Vitality members can receive a 50% discount on premiums based on the exchange rate. 

In a fast-moving world, businesses face increasing risks from misinformation, geopolitical instability, and climate change. In this discussion, Spiros Fatouros, CEO of Marsh McLennan Africa, provides insights into the evolving risk landscape. He highlights key findings from the latest Global Risk Report, emphasizing the impact of AI-driven misinformation, business interruption, and environmental threats. From supply chain disruptions to long-term climate planning, organisations must take a proactive approach to risk management. This conversation explores how businesses can better navigate uncertainty and ensure resilience in the face of growing global challenges. 

South Africa's GDP growth remains sluggish, but can the right reforms drive a turnaround? In this discussion, Tony speaks with Reza Hendricks, Portfolio Manager at PPS Investments, about the key factors influencing the country's economic outlook.   They discuss the role of infrastructure, logistics, and policy efficiency in unlocking growth, as well as the impact of global tariff wars. Reza shares insights on how PPS Investments is navigating uncertainty, balancing risk, and positioning for future opportunities.   Tune in to gain expert perspectives on the South African investment landscape.

Healthcare costs continue to rise, leaving many South Africans exposed to significant financial risks. Martin Rimmer, CEO of Sirago Underwriting Managers, shares his insights on the evolving role of medical gap cover, its impact on affordability, and the importance of consumer education. He explores how regulatory changes, industry challenges, and innovation are shaping the sector. In this discussion, we unpack why gap cover remains a crucial financial tool in an uncertain healthcare environment and how providers can enhance their offerings. Join us for a deep dive into the opportunities and obstacles that define the future of healthcare funding. 

Data is the new gold, but only if you can use it wisely. In this insightful interview, Tony from COVER chats with Angus Black of BarnOwl Data Solutions to unpack the explosion of data in the insurance sector—its growing volumes, evolving quality demands, and the pressure on insurers to extract real value. Angus shares practical insights into working with legacy systems, defining and measuring data quality, and how regulatory pressure is reshaping priorities. If you're in insurance, this is a must-listen for understanding how data is becoming your most important asset.

In this discussion, Tony chats with Yaniv Kleitman, Director in the Corporate and Commercial practice at Cliffe Dekker Hofmeyr, about a crucial but often overlooked area of corporate governance—the Social and Ethics Committee. Yaniv unpacks the Companies Act requirements, the impact of recent Companies Tribunal rulings, and the growing legal and reputational significance of ethics in business. From the role of non-executive directors to the consequences of non-compliance, this discussion is a must-listen for directors, legal advisors, and governance professionals navigating the evolving expectations of corporate citizenship in South Africa.

Wildfires are an increasing threat to homes, businesses, and communities—yet risk management remains an overlooked area in South Africa. In this discussion we speak with Patrick Ryan, wildfire practitioner and innovator at Vulcan Wildfire Management, about the urgent need for better preparedness. Patrick discusses the lessons from the Knysna fires, the role of insurance in driving behavioural change, and how technology and smarter planning can help mitigate disaster.   Whether you're an insurer, broker, or homeowner, this episode provides essential insights into protecting properties from the growing threat of wildfires. 

In this discussion we sit down with Sid Beaton, Divisional Transport Manager, and Nico Venter, Commercial Manager at ONE Insurance Underwriting Managers.   They share how ONE Insurance has become a leader in transport and commercial risk solutions, leveraging technology, telematics, and a 24/7 Incident Management Centre to protect businesses against evolving risks.   We discuss the differences between long-haul and short-haul transport insurance, the role of brokers, and how proactive risk management is reshaping the industry. Tune in to learn how ONE Insurance is setting new standards in commercial vehicle and goods-in-transit coverage. 

Jerry Anthonyrajah, Chief Commercial Officer and Acting CIO at Old Mutual Insure, offers a forward-looking perspective on the insurance industry in 2025. Highlighting themes of resilience and adaptation, he discusses how insurers have consolidated to navigate challenges like climate change and supply chain inflation. Jerry underscores the importance of technology adoption, advanced analytics, and cybersecurity in ensuring future sustainability. He sees growth opportunities in health insurance and cyber insurance, emphasising the vital role brokers play in addressing these needs. Jerry also stresses the need for brokers to evolve through digitisation, specialisation, and customer-centric strategies to thrive in a rapidly changing landscape. 

In this conversation, Tony from COVER speaks with Michele Jennings, CEO of glu, the newest division of PPS designed to expand mutuality beyond graduate professionals. glu is a tech-driven, profit-sharing financial services brand targeting digitally savvy individuals aged 25-55. Michele shares how glu's vibrant identity, cutting-edge technology, and innovative profit-sharing model differentiate it from traditional offerings. Learn how glu makes financial security more accessible and why its unique approach is reshaping the industry. Don't miss this deep dive into how glu is bringing mutuality back to more South Africans.

Join Kresantha Pillay, Chief Specialist for Risk Products at Liberty, as she delves into the emotional and financial challenges surrounding critical illness, especially cancer. Discover how Liberty's innovative products, like the Cancer Claim Booster and Critical Illness Booster, offer much-needed financial relief during these life-altering events. Kresantha highlights the importance of proactive planning, comprehensive risk cover, and the value of professional financial advice. Learn how Liberty is redefining critical illness cover to provide peace of mind and empower clients to focus on recovery. 

In a conversation with Cover Magazine, Jaco Mostert, Group CEO of Workers Life, discussed the challenges and opportunities in the insurance industry for 2024 and beyond. He highlighted the global gap in insurance, driven by inflation, distribution issues, and lack of access to coverage. Jaco emphasized the importance of making insurance products accessible and affordable for middle to lower-income populations. He outlined Workers Life's strategy to leverage technology, invest in marketing, and expand distribution capabilities. He also stressed the need for financial literacy and overcoming barriers for individuals in underserved markets. 

In this discussion, we sit down with Ian Georgeson, CEO of Cross Country Insurance, to explore the company's role in South Africa's specialist insurance market. Ian shares the journey of building a 27-year legacy in marine and 4x4 insurance, catering to adventurers and outdoor enthusiasts. From tackling unique challenges like underinsurance and equipment failures to fostering community through events like the Sodwana Fishing Competition, Ian provides valuable insights into the business of leisure lifestyle insurance. Tune in for expert advice, fascinating anecdotes, and a closer look at how Cross Country keeps its clients covered on land and water. 

In this conversation, Martin Muller, Business Development Consultant at Medihelp, emphasises the importance of financial advice in healthcare funding. He explains the critical differences between medical aid and insurance, noting that while medical aid covers a vast array of conditions without limits, insurance policies often have caps. Muller also discusses Medihelp's efforts to create affordable medical aid options, particularly for students, and highlights the growing challenge of providing quality healthcare in an economically strained environment. Financial advisors, he stresses, are vital in ensuring clients make informed decisions regarding their health cover. 

Shaun Ruiters, CEO of PPS Investments, shares insights on his first year leading the company and how PPS focuses on empowering South Africa's graduate professionals.   Ruiters highlights the evolving role of multi-management, shifting towards more tailored solutions for different client needs. With rising interest in passive investments, both globally and locally, PPS has embraced innovation while staying true to its purpose-driven approach.   He also touches on the increased complexity in the financial advisory space and how PPS supports advisors in staying relevant and providing bespoke client solutions. 

AI is a hot topic in insurance, but real digital transformation goes far beyond just implementing AI tools. Graham Harvey, CEO of Cardinal, emphasises that insurers must start with business needs—such as fraud prevention and process automation—before determining if AI is the right solution. Legacy systems remain the backbone of insurance operations, and integrating AI requires collaboration with system providers. Additionally, challenges like cybersecurity, regulatory compliance, and workforce reskilling must be addressed. Ultimately, successful digital transformation is about rethinking business processes strategically rather than blindly adopting new technology. 

The funeral insurance industry is evolving, but challenges in compliance, fraud prevention, and innovation remain. In this insightful discussion, Marius Brits, CIO and Co-founder of 360 Administration Systems, unpacks the key pain points and solutions shaping the industry. From the role of technology in policy administration to the need for greater education and transparency, this conversation sets the stage for the upcoming SAFIS Summit. Whether you're a broker, insurer, or funeral parlour owner, this episode provides valuable insights into the sector's pressing issues and future opportunities.

KEU, a leading UMA in South Africa's entertainment insurance sector, celebrates 24 years of innovation and personal connections. Founded by Denise Hattingh, KEU emerged during a pivotal shift in the insurance market, becoming a trusted name for event and film risk coverage. As Denise explains, “Each risk is unique, whether it's aerial artists or liability claims.” Marketing lead Iola Edmayr highlights the importance of balancing digital tools, like broker portals, with personal touchpoints. The upcoming rebranding and website refresh, launching in early 2025, signals KEU's commitment to staying relevant while fostering meaningful broker relationships.

Sachin Govender, Managing Director at Fulcrum Premium Finance, unpacks the concept of premium financing, a solution that offers structured payment methods for annual insurance premiums. He explains its wide-ranging benefits for policyholders, brokers, underwriters, and insurers, such as improved cash flow, reduced administrative burdens, and faster premium collection. Govender highlights the growing demand in sectors like heavy commercial vehicles, where high premiums necessitate financing options. He emphasises Fulcrum's quick approval process, with quotes delivered in under a day, and a customer-focused approach, enabling clients to optimise their cash flow while brokers enhance their value proposition through flexible payment options. 

In this episode, FNB Insure's Product Portfolio Lead, Balesh Raniga, delves into the importance of affordable health insurance for South Africans. He explains FNB's innovative approach, from the Health Cash Plan to Gap Cover, designed to provide essential financial support during health events.   Balesh also shares insights on FNB's goal to move beyond the “grudge purchase” mindset by making insurance accessible and meaningful. Tune in to learn how FNB Insure is addressing the unique challenges of South Africa's insurance landscape and bridging the gaps in health funding, even for those who aren't traditional medical scheme members.

Momentum Insure has undergone a significant transformation since its acquisition of Alexander Forbes Insurance in 2019/2020. In this discussion with Momentum Insure's CEO Brant Pretorius, he fills us in Momentum Insure's journey and transformation since this acquisition.   Despite industry challenges such as climate change, inflation, and failing infrastructure, Momentum Insure has successfully realigned its strategy. With a focus on claims ratio improvement, cost reduction, and digitalisation, the company has achieved remarkable growth and profitability.   Pretorius highlights the importance of intermediaries in this journey, emphasising their evolving role in providing advice and leveraging technology. Looking ahead, he says that the company remains committed to maintaining profitability, driving growth, and fostering strong partnerships with intermediaries.

Jade Jensen, MD of Fulcrum Group South Africa, and Dave Stevens, CTO, explore Fulcrum's new Air Collect model. They discuss the complexities of premium finance and how Air Collect is transforming the collection process for brokers and insurers.   Jade and Dave explain the technical and operational advantages of Air Collect, which consolidates collections and streamlines payment distributions. This innovative solution minimises risks, reduces administrative burdens, and simplifies monthly reconciliations for brokers.   If you're in the insurance industry, this podcast provides valuable insights into how Fulcrum's solutions can enhance efficiency and mitigate financial risks. 

Nic Smit, from Bidvest Life, shares key insights from their annual claims report, offering a generational perspective on insurance needs. Millennials are 55 times more likely to claim for income protection than death benefits, highlighting a critical gap in awareness and coverage. Smit emphasises the need for financial advisers to adapt their approaches to reach younger clients and discusses innovative solutions, such as combining critical illness benefits with income protection for improved claims experiences. Additionally, he highlights their impressive claims payout ratios and quick turnaround times, showcasing Bidvest Life's commitment to supporting policyholders in times of need.   

Jephita Gwatipedza, COO of Zep Re, highlights the evolving reinsurance landscape across Southern Africa. Despite challenges like economic constraints and localised regulatory shifts, opportunities are emerging in micro-insurance, agriculture insurance, and parametric solutions. Zep Re's initiatives include World Bank-backed agricultural insurance projects and innovative products like collateral replacement indemnities to enhance insurance accessibility. Skills development remains a priority, with the RI Academy training over 22,000 professionals in five years. Jephita underscores the need for local expertise and international collaboration to unlock the region's growth potential while addressing critical risks such as flooding and emerging threats like cyber risks. 

Join Tony from COVER as he chats with Gary Stieger, CEO of My Glass, about their recent award win and the drivers behind their success. Gary shares insights into how My Glass delivers exceptional service through passionate teams, robust systems, and a culture of continuous improvement. Learn how My Glass balances the needs of insurers, brokers, and clients while maintaining a 98-99% customer satisfaction rating. With a strong network of service providers and innovative systems, My Glass is redefining service standards in the fitment industry. 

In this engaging discussion, Patty K. Martin, CEO and President of the African Insurance Organisation (AIO), explores the current state and future opportunities in the reinsurance sector. She highlights how reinsurance serves as a barometer for the African insurance industry's health and resilience. Key topics include emerging risks like cyberattacks, climate change, and geopolitical challenges, as well as the rising demand for innovative products such as parametric insurance. Patty also emphasises the importance of addressing skills gaps, fostering collaboration, and leveraging technology to meet Africa's evolving insurance needs. Her insights offer a compelling vision for the industry's future. 

Jane March, CEO of Guy Carpenter South Africa, discusses the current state and outlook of the Southern African reinsurance market. After three challenging years marked by COVID-19, natural disasters, and economic constraints, the market shows signs of stabilisation. Jane highlights key opportunities, including parametric solutions and capacity growth in catastrophe insurance. Despite economic pressures, innovation, knowledge sharing, and skills development are reshaping the industry. With improved underwriting discipline and international collaboration, Jane forecasts a cautiously optimistic outlook for 2025. Her insights underscore the resilience of the industry and its role in supporting local insurers through tailored solutions and expertise.

Adrian Mincher, Director at Earnix, delves into how data analytics and AI are reshaping underwriting in insurance. Traditional approaches relying on experience are giving way to data-driven decisions that enhance risk assessment and pricing strategies. By integrating advanced technologies, insurers gain granular insights into exposure trends, enabling more informed decisions, improved loss ratios, and greater efficiency. Mincher also highlights the implications of global pricing regulations, such as “price walking,” and how they may influence the South African market. As the industry evolves, leveraging data and analytics is critical for insurers to remain competitive, efficient, and responsive to regulatory changes.

Marcus Looft, Strategy Director at Earnix, talks about the findings of Earnix's 2024 Insurance Trends Report.   Marcus explores the industry's biggest challenges, including legacy system modernisation, AI adoption, and the growing urgency for innovation.   He shares insights into how insurers are leveraging data-driven technologies to enhance decision-making and collaboration while navigating regulatory pressures and emerging risks like cybersecurity.   Discover how these advancements are reshaping the competitive landscape and why modernisation is no longer optional but essential. 

Graham Harvey, CEO of Cardinal, talks about the evolving role of business intelligence (BI) in the insurance industry. Graham discusses how technology has moved from the back office to the forefront of strategic decision-making.   Cardinal's investment in BI solutions, including partnerships with tools like Power BI and QlikSense, has enabled insurers to better analyze data and make more informed decisions. Tune in to learn how BI is revolutionising insurance operations and why building an ecosystem of best-of-breed technology partners is key to staying competitive in the industry. 

oin us as we explore the game-changing world of embedded insurance with Charlotte Koep, CEO of Root shares insight into the game-changing world of embedded insurance.   She explains how embedded insurance integrates seamlessly into everyday transactions, providing immediate protection for consumers and businesses alike.   Charlotte delves into how Root's technology enables insurers to digitise their operations and collaborate with non-insurance brands to offer risk coverage at the point of purchase.   Learn how embedded insurance is helping close the protection gap, especially in underserved markets across Africa. 

In a recent discussion, Angus Black, Director at BDS BarnOwn Data Services, emphasised the transformative power of data in the insurance industry. Highlighting its evolution over 16 years, he noted that the use of data has expanded beyond regulatory compliance to include underwriting, actuarial analysis, and claims management. Angus explained that a solid data standard allows for automation, enhancing data quality and streamlining processes. He underscored the importance of integrating various data sources to support brokers and insurers, enabling more informed decision-making and fostering stronger relationships within the industry. 

In a conversation with COVER Magazine, Angus Black, Director at BarnOwl Data Services, discussed the critical role of data standards in the insurance industry. He emphasised that data standards consist of three main elements: defining data fields, identifying essential data elements, and setting clear rules for data collection. Angus explained that while regulations provide a framework for data uniformity, flexibility and repeatability are key to ensuring accurate and shareable data across platforms. Automation plays a vital role in managing large volumes of data, but human oversight is necessary to ensure accuracy and handle unique cases. 

Natasja Norvall Hart of Evolution Wealth, the 2010 Financial Planner of the Year, reflects on her two-decade journey in the financial planning industry. She emphasises the critical role financial planners play in clients' lives, particularly during significant life events. Natasja highlights the importance of holistic financial planning and maintaining lasting client relationships. She praises the evolution of the industry, noting how product providers are transitioning from transactional to partnership models. Additionally, Natasja discusses the value of the CFP designation and the significance of continuous professional development and ethics in navigating potential conflicts of interest.

In a conversation with Tony from Cover, Hester van der Merwe of Ultima Financial Planning reflects on her journey in the financial planning industry. Winning the Financial Planner of the Year award in 2020 transformed her perception of the profession, which she describes as evolving from sales-driven to client-centered advice. Hester emphasizes the importance of authentic relationships with clients and encourages the next generation to enter the profession, highlighting the role of paraplanning as a valuable entry point. She advocates for a coaching approach, urging advisors to listen and understand their clients' unique life situations. 

Wouter Fourie of ASCO Independent Wealth Managers and past FPI Financial Planner of the Year, reflects on the firm's 20-year journey in providing holistic financial planning. Wouter discusses how the industry has evolved from sales-driven practices to a professional, client-focused service. He highlights the importance of mentoring the next generation, educating clients, and integrating technology, particularly AI, into financial planning. Wouter shares his passion for the technical side of the business and emphasizes that education, both for clients and financial planners, is essential for navigating South Africa's complex economic challenges. 

In a discussion with Tony at COVER, Alec Riddle, Financial Planner of the Year winner, shares his expertise on retirement planning. Alec highlights the dangers of high drawdown rates and suggests a blend of living and life annuities to create sustainable income for retirees. He emphasizes the need for planners to put clients first, focus on longevity, and adapt to changes in the industry. Alec also stresses the importance of annual reviews and addressing the mindset shift needed for successful retirement. He encourages financial planners to link up with larger organisations to navigate increasing compliance and technology costs.

ruce Fleming, an experienced financial planner with nearly three decades of industry experience, discusses his journey from legal advisor to lifestyle financial planner. In this candid conversation, he highlights the importance of putting the client first, how legislative changes have shaped the industry, and the vital role trust plays in client relationships. Bruce's commitment to providing tailored financial solutions and fostering long-term partnerships with clients stands at the heart of his approach. For those entering the financial planning industry, his insights offer valuable lessons on building trust, navigating industry changes, and ensuring client-centric service. 

Barry O'Mahony, founder of Veritas Wealth Management, shares his journey from cold-calling in South Africa to becoming one of the country's top financial planners. In this interview, Barry opens up about the significance of Veritas, which means "truth" in Latin, and how his approach to lifestyle financial planning has transformed the lives of his clients. Winning Financial Planner of the Year was a game-changer, not just for his public image but in reinforcing trust with his existing clients. Barry also touches on the complex challenges facing financial planners today, including navigating uncertain markets and helping clients through major life transitions. 

Lara Warburton, Director at Integral Wealth and Financial Planner of the Year, has spent over two decades shaping the financial planning profession. Initially starting in a different field, Lara's career journey led her to Investec, where she discovered her passion for financial advice. Now, a Certified Financial Planner® (CFP), she values the trust her clients place in her, emphasising transparency, honesty, and client-centric advice. Lara believes financial planning is about helping clients navigate both the good and difficult times. Her key advice for aspiring planners? Know your limits, stay transparent, and always prioritise your clients' needs. 

Debbie Netto, founder of Netto Invest, has transformed the financial planning industry with her holistic and client-centered approach. Beginning her career as a nurse, Debbie's passion for helping people shifted from healthcare to financial wellness, driven by a desire to guide clients through life's pivotal moments. With over three decades of experience, she pioneered fee-based financial planning, moving away from commission-driven models. Debbie's leadership has empowered her team to deliver consistent, needs-based advice to clients, combining technology with a deeply personal understanding of their financial challenges and goals. Integrity and education remain the foundation of her lasting impact. 

Peter Hewett, founder of Hewett Wealth, reflects on over 30 years in the financial planning industry. Starting in fiduciary services before moving into asset management and finally building his own advisory firm, Hewett Wealth has grown significantly, with branches in Johannesburg, Pretoria, and Cape Town. Peter emphasises the importance of client relationships, ongoing education, and the shift from commission-based to fee-based financial planning. He advocates for sustainable business practices, transparent fee structures, and integrating technology to navigate regulatory changes. His approach centers on delivering real value to clients through tailored, transparent advice, contributing to the industry's professionalisation. 

Ryan McCaughey, a financial advisor at Hewett Wealth and 2021 Financial Planner of the Year, combines over 14 years of investment experience with a passion for people. Based in Cape Town, Ryan's approach focuses on educating clients through each step of the financial planning process. His background in portfolio management and equity analysis equips him with deep market insights, which he uses to create tailored financial plans. Ryan emphasises the role of technology in scaling advisory practices and highlights the importance of building long-lasting relationships with clients, ensuring that they receive personalised, transparent financial advice for a secure future. 

Janet Hugo, founder of Sterling Wealth, approaches financial planning with empathy and personalised care. Inspired by her family's experience with poor financial advice, Janet was driven to offer bespoke solutions that focus on understanding each client's unique needs. With a deep commitment to client well-being, she often goes beyond financial strategies, encouraging her clients to enjoy their wealth. Janet fosters close relationships, carefully navigating personal and financial dynamics, from family disputes to estate planning. Her client-centered approach, combined with her belief in using technology to enhance advisory services, has helped her establish a trusted and successful financial planning practice.