Paint and Panel: The Edge

This episode features a panel discussion that seeks to explain the important topics to consider when it's time to repair your car. For the panel, Sam Street and Grant McHerron are joined by Tracey Richards, Business Manager at Geoff Richards Panel Beating, Glenn O'Donnell, General Manager at North Shore BMW Bodyshop, and James Frape, CEO of Compass Corp. We begin our discussion by reviewing a hypothetical crash and the process involved in renewing policies to retain benefits and choice of repairer, contacting the insurance provider, and getting a loaned car while waiting for it to be repaired. We explore how damage is assessed, the  difficulties of acquiring parts internationally, and get some red flags to look out for in relation to rushing repairs, ignoring manufacturer specifications, and the hurdles put in place by some insurance policies. The discussion also goes into detail about how large damage is assessed for repair, the need to accommodate for the large range of customisation in consumer vehicles, and making sure your repairer is authorised to undertake the work properly. We wrap up with some final tips and tricks to consider when picking up and dropping off your car for repair.   Links & Resources: Compass Corp www.compasscorp.com.au Geoff Richards Panel Beating www.richardspanelbeating.com.au North Shore BMW nsbmwb.com.au ------------------------------ The Edge Podcast is produced by Southern Skies Media on behalf of Paint and Panel, owned and published by Yaffa Media.   Hosts: Sam Street & Grant McHerron Editor: Chris Visscher Producer: Steve Visscher Paint and Panel - © 2025

In this episode, Sam Street talks with Steve Leal, President & CEO of Fix Network, to discuss the network's presence and growth in the Australian market. We begin our discussion by comparing similarities between Australia and Canada, followed by a review of the network's efforts to develop a sustainable franchise system for entrepreneurs, and explore the benefits franchisees gain from being part of a global network. We also get an overview of Fix Network's official sponsorship with KICK Sauber F1® Team, their continued efforts to build consumer trust, and the type of business owners the network is looking for — highlighting the importance of staying up to date in a rapidly evolving industry. We wrap up with Steve's insights on working collaboratively with his franchisees, long-term investment strategies, and the level of commitment required.   Links & Resources:   Fix Network www.fixnetwork.com/en ------------------------------ The Edge Podcast is produced by Southern Skies Media on behalf of Paint and Panel, owned and published by Yaffa Media. Hosts: Sam Street & Grant McHerron Editor: Chris Visscher Producer: Steve Visscher Paint and Panel - © 2025

In this episode, Sam Street visits I-CAR Australia's training institute in Melbourne and learns about welding and why it is essential that panelbeaters update their welding skills.   We begin our discussion by getting an overview of the need for structural welding skills and the importance of formal training to match new body construction formats. Editor Sam and Trisha Evan from Drive get hands-on experience at welding. We review some common difficulties in vision and measurements, and insights into the improved quality and efficiencies gained from learning and using new methods and equipment. We also get an overview on I-CAR's Introduction to Welding Basics program, an insight into the importance of practicing welds, the common issues seen in welding, and the need for certification to ensure the safety of the weld. the business. and the customer.   We wrap up with a comparison of the sound made by a good weld and a bad weld.   Links & Resources: I-CAR Australia i-car.com.au I-CAR Australia Welding Courses i-car.com.au/?s=welding+course Connect with Jason Trewin www.linkedin.com/in/jason-trewin-8b8b9959 Gary Wood www.linkedin.com/in/gary-wood-36b7a3103 ------------------------------ The PKN Podcast is produced by Southern Skies Media on behalf of Paint and Panel, owned and published by Yaffa Media.   Hosts: Sam Street & Grant McHerron Editor: Chris Visscher Producer: Steve Visscher Paint and Panel - © 2025

In this episode, Sam Street interviews Darrell Jacobs, CEO of the Motor Trade Association of South Australia and Northern Territory, about a number of topics relating to MTA's work and training of apprentices. We start our discussion by reviewing how the closure of the TAFE which taught Trade and Panel resulted in MTA stepping up to fill the training gap in South Australia, teaching both at their training facility and travelling to schools to get students involved. Darrel also shares his experience organising the $4m rebuild of their site due to a fire caused by an electrical fault, the sourcing of government funding to implement further upgrades to their facility, as well as running the MTA's Graduation and Awards Honours. We also evaluate how having the mandated code legislated has resulted in improving standards, whilst assessing the need to update the code, and review the response from the industry of the drafting of the new code. We wrap up with considerations for choice of repairer, the increased adoption of electric vehicles, and how insurance companies conduct themselves.   Links & Resources: Biggest ever MTA Graduation and Awards Honours SA's Top Auto Talent www.paintandpanel.com.au/news/news/biggest-ever-mta-graduation-and-awards-honours-sa-s-top-auto-talent MTAQ holds vibrant draft Code of Conduct event www.paintandpanel.com.au/news/news/mtaq-holds-vibrant-draft-code-of-conduct-event  ------------------------------ The Edge Podcast is produced by Southern Skies Media on behalf of Paint and Panel, owned and published by Yaffa Media.   Hosts: Sam Street & Grant McHerron Editor: Chris Visscher Producer: Steve Visscher Paint and Panel - © 2025

In this episode, Sam Street interviews James Frape at Compass about their sponsorship of the Bodyshop awards and also Chris & Shari Agnew from Sommerville Smash Repairs about winning in last year's awards. We begin our discussion with James about why Compass has sponsored the Bodyshop awards for the last 10 years, we also get an overview of the categories for this year, with awards for Best Shop, Best Practice, and Best Individual, and we review the nomination, submission, and judging process. Our discussion with Chris & Shari Agnew provides an insight into their experience  winning the Best Large Shop award last year, seeing a great response from their team, and the trust and recognition it brings. We wrap up with some tips on how to put together a submission for an award.   Links & Resources: 2025 Bodyshop Awards Supplier nominations close friday 2 may 2025 Shops self nominations close friday 30 may 2025 bodyshopawards.com.au ------------------------------ The PKN Podcast is produced by Southern Skies Media on behalf of Paint and Panel, owned and published by Yaffa Media.   Hosts: Sam Street & Grant McHerron Editor: Chris Visscher Producer: Steve Visscher Paint and Panel - © 2025

In this episode, Sam Street interviews Matt Hobbs, CEO of the Motor Trades Association of Australia, about the Code of Conduct review. We start with getting an understanding of why the Code of Conduct review is being conducted with issues surrounding governance structures, sanctions and penalties, dispute resolutions, and unclear assessment times. Matt shares his experience in what caused delays in the review, the importance of liaising with the Australian Motor Body Repairers Association (AMBRA), and how industry and government have an invested interest in negotiating an outcome that improves the dispute resolution process. Matt also gives us an insight into how they will launch this review, the feedback process that it will undergo, and how they will find a suitable and truly independent reviewer.  We wrap up by discussing concerns surrounding insurance mergers and the dominance of large insurers leading to a lack of competition.   Links & Resources: Review of the Motor Vehicle Insurance and Repair Industry Code of Conduct www.mviricode.com.au/  Whole industry collaboration on code www.paintandpanel.com.au/news/news/whole-industry-collaboration-on-code Industry consultation on draft code to open in early March www.paintandpanel.com.au/news/news/industry-consultation-on-draft-code-to-open-in-early-march  RAA sells its insurance book to Allianz www.paintandpanel.com.au/news/news/raa-sells-its-insurance-book-to-allianz ACCC calls for submissions on insurance take over deals www.paintandpanel.com.au/news/news/accc-calls-for-submissions-on-insurance-take-over-deals MTAA says no to insurance mergers www.paintandpanel.com.au/news/news/mtaa-says-no-to-insurance-mergers ------------------------------ The PKN Podcast is produced by Southern Skies Media on behalf of Paint and Panel, owned and published by Yaffa Media.   Hosts: Sam Street & Grant McHerron Producer: Steve Visscher Paint and Panel - © 2025

In this episode, Sam Street interviews Steve O'Brien from iBodyshop about how artificial intelligence can help collision repairers We get an overview of how AI has been revolutionised following the improvement of processing power and increased accessibility to data sets, especially with the use of the cloud. The discussion explores the use of AI to assess the damage on vehicles, whether it should be written off or repaired, answering customer queries without having to wait in queue for support, and the likelihood of AI undertaking ‘boring' jobs rather than more dynamic tasks. Steve shares how his company utilises AI to conduct progression tests and rolling out an estimation tool, as well as their launch in the UK. We wrap up by reviewing how this can help staff to focus their efforts to improve their service, the increased use of AI in insurance, and how estimations vary from international markets utilising similar technologies. Links & Resources: iBodyshop www.ibodyshop.com AI for the boring stuff www.paintandpanel.com.au/news/news/ai-for-the-boring-stuff  ------------------------------ The PKN Podcast is produced by Southern Skies Media on behalf of Paint and Panel, owned and published by Yaffa Media. Hosts: Sam Street & Grant McHerron Producer: Steve Visscher Paint and Panel - © 2025

On this episode of The Edge, John Hristias, PPG's Sales Director, is back to share how the company is helping body shops tackle rising energy costs while keeping profits in check. He dives into PPG's latest low-energy cure products, including air-dry primers and clears, designed to save power and handle the demands of EV repairs.   John explains how these innovations slash energy use without cutting corners on performance. He shares real data showing how shops can reduce costs per job, making a big difference to the bottom line.   The chat also explores why sustainability isn't just a buzzword anymore – it's becoming a key part of how businesses operate, especially with rising ESG (Environmental, Social, and Governance) practices. Whether you're keen on cutting costs or staying ahead with eco-friendly practices, this episode has something for every shop owner.   In this episode, - John's Journey with PPG   - What's Happening in the Industry   - Tackling Costs with Sustainability   - Gear That Gets the Job Done Faster   - Real-Life Wins from New Products   - The Future of Sustainable Workshops  

The Essentials of Risk Management in Collision Repair Shops In this episode of The Edge, Ben chats with Dianne Rawlings, the CEO of Risk Management Essentials, about the often-overlooked area of risk management in collision repair shops. Dianne shares her extensive background in risk management and the automotive industry, highlighting the importance of compliance, equipment maintenance, and effective communication in creating a safe, efficient work environment.   They explore practical tools, including cloud-based systems, to help shop owners stay compliant and proactive, while emphasising the need for proper documentation and training to protect both workers and business owners from potential liabilities.   In this episode, Understanding Risk Management   Compliance and Legislative Requirements   Common Challenges in Collision Repair Shops   Tools and Resources for Risk Management   The Importance of Documentation   Consulting Services and Solutions   Resources Website: https://riskessentials.com.au/ https://Mydox.com.au Contact:  RME: 1300 388 880 Dianne Rawlings (CEO): 0427070271 LinkedIn: https://www.linkedin.com/in/diannerawlings  

This podcast is in the industry legends series with a former friendly rival David Newton-Ross, founder of National Collision Repairer magazine.   Have you ever wondered how there came to be three magazines for the collision repair industry, or about how I-CAR got started in Australia? Find out and much more in this great episode with industry legend David Newton-Ross. His industry stories are an international who's who spanning decades. Did someone say, General Norman Schwarzkopf? Elvis? George Barris? Yes, that would be just some of the people David reminisces about looking back over a long and satisfying career.   In this episode find out   How David got started in the collision repair industry   How working for SAPE had him spending years in the US   How a kangaroo helped to sell Autorobots   How I-CAR came to Australia   How there came to be three industry magazines   How George Barris drove to Vegas with Elvis   Useful links   Find out more about I-CAR: https://i-car.com.au/ Book your tickets for the Paint & Panel Bodyshop Awards: https://bodyshopawards.com.au/ Want to suggest more legends for the podcast? Email: samstreet@yaffa.com.au  

Exploring the Legacy and Innovation at GYS Factory In this podcast episode, the Paint and Panel Magazine Editor visits the GYS factory in Laval, France, and chats with Bruno Bouygues about the rich history and innovative strides of the company.  Established in 1964 by the Stefani family, GYS has evolved from manufacturing transformers to a diversified portfolio including battery chargers, arc welding, and more recently, technological advancements in spot welding.  Bruno shares insights into the company's commitment to vertical integration, continuous innovation, and maintaining a large inventory to ensure great customer service. The discussion also covers the company's growth, their strategic presence in global markets, and plans for future expansion in the automotive and industrial sectors. In this episode: The captivating history that shaped GYS and its journey to success. Discover how GYS has grown and evolved, setting new standards in the industry. Uncover the latest technological advancements that are driving GYS forward. Get an insider's look at GYS's manufacturing processes and operations that keep the wheels turning. Explore the exciting product development initiatives and innovations that set GYS apart from the competition. Learn about GYS's commitment to exceptional customer support and after-sales service. Hear about the ambitious plans and vision that GYS has for the road ahead.   Useful Links: Bruno Bouygues on LinkedIn: https://www.linkedin.com/in/brunobouygues/ The GYS Website: https://www.gys.fr/spip.php?page=accueil&lang=en

Exploring the Benefits of a Four-Day Work Week Working one day less a week and experiencing better productivity and profit?  Does it sound good, or does it sound like a pipe dream?  Shortening the working week motivates staff to ‘get the job done' and seems to reduce ‘sick' days.  In this episode, we discuss the shorter working week adopted by various businesses in the collision repair industry. The episode features in-depth conversations with Steve Davies from Northside Smash Repairs in Queensland, Kate Presnell from Kate Presnell Bodyworks in Tasmania, and Russ Hill from Mackenzie's Truck Repair in Queensland.  Each guest shares their experiences and insights into implementing a four-day work week, the preparation involved, the key benefits, and its impact on business efficiency and employee work-life balance. Listeners will also hear about the challenges faced, solutions found, and the overall positive feedback from staff and customers alike. In this episode How setting KPIs is essential to achieve the shorter week How the decision must be unanimous Why productivity increases Why once you introduce it you can never go back Other benefits outside of just having a longer weekend Work-Life Balance and Recruitment Benefits Summary In this discussion, industry experts from Queensland and Tasmania share their experience with adopting a four-day work week in the collision repair business. Steve Davies from Northside Smash Repairs, Kate Presnell from Kate Presnell Bodyworks, and Russ Hill from Mackenzie's Truck Repair explore the benefits and challenges of the change.  They emphasize improved work-life balance, better employee satisfaction and productivity, and reduced sick days. The conversation highlights vital preparation steps, the importance of unanimous team support, and the potential for the four-day week as a recruitment tool. Each participant also offers personal insights into how this change has positively impacted their business and lifestyle. Useful Links Steve Davies: https://www.linkedin.com/in/steve-davies-995481136/ Kate Presnell: https://www.linkedin.com/in/kate-presnell-1385a229/ Russ Hill: https://www.linkedin.com/in/russ-hill-b1030571/ Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

Polish for Profit: Diversifying in your Collision Repair business Join this insightful episode where Matt returns to discuss the lucrative opportunities for collision repair shops to diversify into detailing services. Learn about the most profitable detailing upsells, how to efficiently apply ceramic coatings, and the best practices for setting up a detailing division within your existing business. Discover the secrets behind external and internal vehicle enhancements, headlight restoration, and advanced paint correction techniques. Matt also shares contact details for personalized consulting and training to help you boost your business revenue and customer satisfaction. In this episode: Detailing Services Overview Gloss Enhancement Techniques Upselling Detailing Services Ceramic Coatings Explained Application and Pricing of Coatings Single Stage Loss Enhancement Full Reset Detailing Comprehensive Exterior Detailing Upselling Detailing Services Advanced Polishing Techniques Additional Detailing Services Matts contact details:  Email: enquiries@mattsmagic.com.au Phone - 0468 373 625 Helpful Links Matt on Instagram - https://www.instagram.com/mattsmagicdetailtech Matt on YouTube - https://www.youtube.com/@mattsmagicdetailtechaustralia Matt on Facebook - https://www.facebook.com/profile.php?id=61555790044033

Behind the Stars: Understanding Vehicle Safety with ANCAP CEO Carla Hoorweg In this episode, Ben welcomes Carla to discuss her journey with ANCAP (Australasian New Car Assessment Program), celebrating its 30 years of leading vehicle safety. Carla shares her diverse background and explains how ANCAP operates in an independent, non-regulatory space to set benchmarks for vehicle safety.  The evolution of ANCAP from facing industry pushback to becoming an essential factor in car manufacturing and consumer decision-making is highlighted. The discussion covers everything from the importance of crash test dummies and various testing methodologies to the impact of advanced technologies like autonomous emergency braking and vehicle submergence capabilities.  Carla emphasizes the critical role of consumer awareness and how ANCAP uses social media to reach potential car buyers. The conversation also touches on the future of vehicle safety, including autonomous driving and post-crash technologies, and the integration of similar programs worldwide.  For more detailed information and resources, listeners are encouraged to visit ANCAP's comprehensive website and YouTube channel. In this episode: ⦁    Carla's Background and ANCAP Involvement ⦁    ANCAP's Evolution and Achievements ⦁    Consumer Awareness and Safety Ratings ⦁    Global Safety Standards and Comparisons ⦁    Crash Test Dummies and Testing Methodology ⦁    Motorcycle Safety and Future Technologies ⦁    Challenges and Future of Vehicle Safety Useful Links: ANCAP Website: https://www.ancap.com.au/ ANCAP on YouTube: https://www.youtube.com/user/ancapcrashtests ANCAP on Facebook: https://www.facebook.com/ANCAPsafetyratings  

Restoring Legends: The Art of Hot Rods with Andy Minnis Join us in a captivating podcast episode with Andy Minas, an iconic figure in the Australian hot rod and custom car scene. Recorded in a fifty's diner, Andy shares his journey from tinkering with cars in the 60s to running the premier indoor hot rod and custom car event in Australia. Learn about his early influences, apprentice years, and the evolution of his business from a collision shop to a renowned hot rod restoration shop. Discover the importance of client relationships, customizing to personal tastes, and Andy's invaluable advice on managing dreamers in the industry. Hear about the history of his popular car show, his plans for a cultural hub, and the vital role of family in his business. Whether you're an auto enthusiast or curious about the world of custom cars, this episode is packed with insights, history, and inspiration from a legend in the field. In this episode; Introduction to Andy Minas and His Restoration Work Early Influences and Beginnings in the 60s First Job and Early Career in Restoration Starting His Own Business and the First Hot Rod Shop Evolution of Clients and Customization Technology and Advancements in Car Restoration The History and Revival of the Hot Rod Show Challenges in the Industry and Future Prospects Clientele and Business Operations Family Involvement and Future Plans Helpful Links: Hotrod and Custom Auto Expo  Website: http://www.hotrodandcustom.com.au On Facebook: https://www.facebook.com/hotrodandcustomautoexpo Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode

From Salvaging Parts to Leading an Industry: An Interview with Capricorn's CEO In this interview on 'The Edge,' Ben speaks with David Fraser, Capricorn's Group Chief Executive Officer and a prominent figure in the automotive industry, about his career journey and his role at Capricorn.  David shares his background, growing up in South Australia, helping in his father's recycling business, and his unplanned entry into the automotive sector. He chronicles his career progression from a parts company in Adelaide to various managerial roles, leading up to his appointment as CEO of Capricorn.  The conversation transitions to Capricorn's history, starting with 12 service station owners in Western Australia, and its growth into a significant cooperative with over 29,000 members.  David highlights the benefits of Capricorn membership, including trade accounts, accessibility to preferred suppliers, insurance, lending services, and networking events. He also touches on industry challenges like skill shortages and the need to attract new talent, including more female technicians.  David's Journey into the Automotive Industry Love for Motorbikes and Early Career Introduction to Capricorn Capricorn's Humble Beginnings Capricorn's Growth and Current Operations Member Benefits and Services Networking and Community Value Future of the Automotive Industry David's Contributions and Recognitions Final Thoughts and Industry Challenges Helpful Links Capricorn: https://www.capricorn.coop/ LinkedIn: https://www.linkedin.com/in/david-fraser-a1848b43/

From Panel Beating to Pioneering: Richard Nathan's Journey in the Collision Repair Industry Join us as we sit down with industry legend Richard Nathan of Nathan's Truck Repairs. Richard shares his extensive journey in the collision repair industry, starting from his unexpected entry into panel beating in 1954 to his contributions to major industry advancements. We explore his role in the formation of the Australian Heavy Vehicle Repair Association (AHVRA) and his work with MTA's Body Repair Division. Richard also discusses the progression of truck repairs, the challenges of lobbying government for industry regulations, and the importance of efficiency and process-driven approaches in repair shops. This episode is a treasure trove of historical insights and practical advice for anyone involved in the collision repair industry.   In this episode; Richard Nathan's Early Career Venturing into Helicopter Repairs Specializing in Heavy Vehicle Repairs Formation of AHVRA Challenges and Successes in the Industry Future of Truck Repairs and Industry Insights Contributions to the Repair Community Go to AHVRA  Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode

Shaping Tomorrow: Dr. Gavin Lind on Workforce Skills in the Automotive industry In this episode, Ben is joined by Gavin, the CEO of the Mining and Automotive Skills Alliance, to discuss the evolution and future of skills development in the mining and automotive industries.  Gavin shares his extensive background in mining engineering and policy and explains the strategic thinking behind the combination of mining and automotive sectors under one alliance.  The conversation covers the transition from PWC to the current Jobs and Skills Councils, industry innovations such as driverless technologies and electric vehicles, and the upcoming plans and challenges in workforce training and development.  Key points include the importance of industry-informed training, the need for modular and adaptable skill sets, and the integration of new technologies into training programs. The episode also highlights the underrepresentation of women in these industries and explores strategies to engage future generations. In this episode; Gavin's Background and Career Journey Formation and Role of the Mining and Automotive Skills Alliance Strategic Thinking Behind Combining Mining and Automotive Innovations and Developments in Automotive Training Challenges and Future Directions in Skills Development Industry Engagement and Consultation Processes Addressing Skill Shortages and Gender Representation Useful Links Mining and Automotive Skills Alliance (AUSMASA) https://ausmasa.org.au/ Dr Gavin Lind on LinkedIn https://www.linkedin.com/in/gavin-lind  

Episode: Navigating the Future of the Collision Repair Industry with Russ Hill  Episode Overview:   In this episode, Ben is joined by Russ Hill, a seasoned veteran with 48 years of experience in the collision repair industry. Russ shares his insights into the current state and future trends of the industry, touching on several critical topics:  Key Topics Discussed:  Current Industry Trends and Challenges: Russ provides an overview of the most pressing issues facing the collision repair sector today.  Staff Shortages: He addresses the perceived shortage of skilled staff and the potential opportunities arising from workers being released from the mining sector.  Staff Retention and Apprentice Training: Russ highlights the importance of training apprentices and implementing effective retention strategies to maintain a skilled workforce.  Electric Vehicles (EVs): The discussion includes preparing businesses for the influx of electric vehicles and the necessity of specialized training for this emerging market.  Economic Cycles and Adaptation: Russ emphasizes the need for businesses to adapt their hiring and retention strategies in response to economic shifts and technological advancements.  Understanding Business Metrics: Knowing and understanding key business metrics is underscored as a vital step for achieving success in the collision repair industry.  Future Trends: Russ provides his insights on what the future holds for the industry and how businesses can stay ahead of the curve.  Resources Mentioned:  Russ Hill on LinkedIn https://www.linkedin.com/in/russ-hill-b1030571/  I-Car EV Training https://i-car.com.au/     

Employee Turnover and Retention with Professor Paula Brough Employee Retention in the Collision Repair Industry with Professor Paula Brough, Director of the Centre for Work, Organisation and Wellbeing at Griffith University In this episode of 'The Edge,' we sit down with Professor Paula Brough to explore the critical issue of employee turnover and retention in the Australian car collision industry. Paula, a distinguished expert in organisational psychology, shares insights from her recent project led for The ACIA, shedding light on the key factors influencing employee retention and effective strategies to address these challenges. Listen as Paula delves deep into the high turnover rates, lack of diversity, and cultural issues prevalent in the motor industry compared to other sectors. The conversation covers various factors impacting employee retention, including financial aspects, career advancement opportunities, work-life balance, and workplace culture.  Paula also highlights successful practices from the UK and US, emphasizing the potential benefits of a four-day workweek and increased worker diversity. She concludes with a call for collaboration and data collection to further research and improve the industry. Key Topics Discussed: Introduction to Paula Brough and her background in organisational psychology. Overview of the project 'Review of Employee Turnover and Retention in the Australian Car Collision Industry.' Challenges in Employee Retention in the collision industry. Work environment factors impacting employee retention. Comparison of retention issues in the Australian industry with those in the UK and US. Successful practices from overseas that can be applied in Australia. Strategies for increasing employee diversity and improving job conditions. Strategies for Improving Employee Retention The need to collect further data through stakeholder interviews. Paula's personal insights on critical changes needed to improve employee retention and satisfaction. Key Takeaways: Understanding the multifaceted nature of employee turnover and retention. The significance of work environment and employee characteristics in influencing retention. Effective practices and strategies from international best practices. The need for ongoing research and stakeholder engagement to drive meaningful improvements. Resources Mentioned: Centre for Work, Organisation and Wellbeing at Griffith University - https://www.griffith.edu.au/work-organisation-wellbeing Link to Paula Brough's academic profile - https://experts.griffith.edu.au/18924-paula-brough  The ACIA - https://www.theacia.com.au/ Subscribe & Review: If you enjoyed this episode, please subscribe to 'The Edge' on your favourite podcast player and leave us a review. 

What is a virtual estimator and why should you get one? In this episode, Ben welcomes Ash Jardine back to The Edge to delve into the growing trend of virtual estimators in the collision repair industry.  They discuss how Ash's company has developed a system for training virtual estimators offshore to manage quotes effectively for Australian repair shops.  The conversation covers the benefits of virtual estimators, including time savings for on-site staff, increased productivity, improved parts pricing, and the ability to focus on upselling and customer service.  Ash shares insights into the misconceptions about using remote teams, the rigorous selection process for virtual estimators, and the economic advantages for repair shops. They also touch upon the setup and integration process, overcoming resistance to change, and real-world success stories. In this episode: Introduction to Virtual Estimators Benefits of Virtual Estimators Offshore Teams and Time Zones Misconceptions and Hiring Process Training and Integration Cost Efficiency and Employee Satisfaction Overcoming Overseas Estimation Challenges The Virtual Estimation Process Explained Maximizing Efficiency and Profits Customer Testimonials and Success Stories

This week's key takeaway: A deeper dive into training the next generation with Daniel Dusi   Episode intro: The skills shortage in the industry is well documented, so it's time to talk to someone who is doing something about it. Daniel Dusi started in the industry at 16 as a spray technician and has worked across a range of collision repair businesses. Now he's training the next generation as Team Leader at the South Australia Paint & Panel Division and Trainer Assessor at the MTA.   His fine work was recently recognised when he won Trainer of the Year 2024 for South Australia. If you want to know how young industry-talent is being nurtured, this man is certainly worth listening to.   In this week's episode you will learn: How the curriculum keeps up with the pace of change What Daniel did to be recognised as Trainer of the Year The demise of TAIF Why apprentices need more time in industry How the skills shortage can be solved How the training integrates with new tech Why four years is still the right amount of time for training How the tutors constantly upskill Why there might be greater demand for auto-electricians Are technicians being paid fairly? Show links: ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

n Digital ADAS Solution to improve your workflow and profitability - with Martin Pinnell-Brown   This is your opportunity to be an early adopter and steal a march on the rest of the market. We speak to Martin Pinnell-Brown, Director of Innovation at Repairify, who is an expert in ADAS technology and a visionary in the field of automotive repair.   Martin will give you the heads up on how you can make ADAS profitable for your business, and how the UK market has adopted it.    In this week's episode you will learn: How Martin worked his way up the industry Why the UK market understands ADAS better than Australia Why EVs are having more front-end collisions The increase in repair costs Are ADAS calibrations necessary for all accidents in the UK? How to make a profit from doing your own ADAS calibrations How much space you need in your workshop for ADAS calibrations How to train people to work with this technology The difference between LIDAR and RADAR Where ADAS is going next Possible litigation for bodyshops with automated vehicles How technicians are undervalued Show links: ** Reach out to Martin on martin.brown@astech.com ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway: The journey of I-CAR Australia and the importance of training in 2024 and beyond -   Episode intro: We've got a real big hitter on the show this week - a man who has over 40 years of experience in the industry. Richard Pratt is the Board Chairman of I-CAR Australia, who are doing a great job at training up the industry.   You've probably heard of I-CAR, and maybe you've already benefited from their training, but it's worth being reminded of what they have to offer. Our industry is evolving at breakneck speed - just look at the rise of EVs in recent years - so make sure you listen to Richard to find out how you and your team can upskill and keep up with the latest trends.   In this week's episode you will learn: How Richard got started What inspired Richard to build up I-CAR How I-CAR rode out difficult times in the beginning What I-CAR can do for you Is TAFE training adequate? How OEMs are helping to school the industry The future of apprenticeships Will there be more key roles in bodyshops? Show links: ** For more information, go to https://i-car.com.au/ ** Find Richard on Linkedin: https://www.linkedin.com/in/richard-pratt-111618b/?originalSubdomain=au ** Nominations for the The Paint & Panel Awards are now open! Go to: https://bodyshopawards.com.au/ ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway: Ultra 9K and how anyone can accurately mix paint - with Mark Lyall and Brad Franklin   Episode intro: We're doing another site visit to our friends at Sherwin Williams. This time we're giving you the headsup on their new water-based paint product and mixing machine.   We speak to Mark Lyall (Australian Technical Manager) and Brad Franklin (National Technical Training Manager) who tell us how their products can give your painters more valuable time on the gun.   In this week's episode you will learn: Why you should come to the Paint & Panel Awards this year How the Pronto mixing machine works Why Ultra 9K is easy to apply The accuracy of the machine How the painter can be freed up to do their job better How Sherwin Williams is training people Show links: ** Find Brad on Linkedin: https://www.linkedin.com/in/brad-franklin-32491787/?originalSubdomain=au ** Nominations for the The Paint & Panel Awards are now open! Go to: https://bodyshopawards.com.au/ ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway: Pulling back the curtain on Sherwin-Williams ANZ with Richard Reneman   Episode intro: Something a bit different this week, as Ben takes a trip out of the studio to a top-of-the-range facility and speaks to Richard Reneman: director of Sherwin-Williams ANZ.   Based down in Kincumber, the Sherwin-Williams site boasts a state-of-the art paint-mixing room and some top training and manufacturing facilities. Ben picked Richard's brains about the success of the business, and why now is the time for Sherwin-Williams to announce themselves to the world.   In this week's episode you will learn: How Sherwin-Williams got a foothold in Australia What Richard learned as a distributor The sub-brands in the Sherwin-Williams family Why core values are more important than products Sherwin-Williams' new products that require no prior industry knowledge to operate How to make employees feel part of something rather than simply being ‘workers' Why every employee should be viewed as equally important Where Sherwin-Williams is going next Show links: ** Find Richard on Linkedin: https://www.linkedin.com/in/richard-reneman-61a71a92/?originalSubdomain=au ** Nominations for the The Paint & Panel Awards are now open! Go to: https://bodyshopawards.com.au/ ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway: How to diversify into detailing in your collision repair business   Episode intro: In this episode we're going to take a deep dive into detailing. You never know, this might just be the up-sell that transforms your business!   Our deep-diving instructor is Matt Gibb, founder of Matt's Magic Detail. This man is a serious big-hitter! He's been running his own detailing businesses for well over a decade, and he managed to build up one of the most successful detailing facilities in the north-west of the USA in a matter of three years.   Detailing is efficient and profitable, and Matt's going to tell you how you can build up an offering that keeps your customers coming back. Get this right and you won't have to rely on crashes for your customers.   In this week's episode you will learn: How Matt got started The range of services included in ‘detailing' The wash technology you should use Why you should treat after-market paint differently to OEM How to prevent re-soiling The difference between ‘waterless' and ‘rinseless' How long it should take for external detailing The price of key consumables How the process has improved in recent years How much you should be charging for detailing How to up-sell detailing The importance of dust extractors Show links: ** Find Matt on Linkedin: https://www.linkedin.com/in/matthew-gibb-801650142/?originalSubdomain=au ** Matt's Magic Detail Tech website: https://www.mattsmagic.com.au/ ** If you want business advice from Ben, email him here: ben@maxmyprofit.com.au  ** Nominations for the The Paint & Panel Awards are now open! Go to: https://bodyshopawards.com.au/ ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

Episode intro: What a fantastic event this was! Very well attended and full of buzz. We ran out of magazines to give away as quickly as the second morning, and one of our friends of the show had 11,000 new registrations for his association.   In this episode, we hear from some of the movers and shakers at the event, and Editor Sam is joined by P&P National Sales Manager, Lynette Rochford, to discuss some of the highlights.   In this week's episode you will learn: How successful this year's event was The Sagola 4600 spray gun The latest from United Chemicals A new Juice product to prevent ghosting marks A solution to fix dents of any size from Keco An end-to-end software platform for estimating and part pricing from 1QX A solution for real-time pricing of vehicles with AutoGrab A foolproof wheel-repair machine that anyone can use with just two hours of training from Wheel Restore Show links: ** Nominations for the The Paint & Panel Awards are now open! Go to: https://bodyshopawards.com.au/ ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway: Updating the Motor Vehicle Insurance and Repair Industry Code of Conduct   Episode intro: Talking about an Insurance Code of Conduct might sound a bit dry, but this episode is living proof that it can be interesting and more importantly, very useful! Almost all of you listening will get significant amounts of business from insurance companies, and no doubt you will have had some disputes along the way… but could they have been avoided? And is the new Code of Conduct going to help you avoid more disputes in the future?   The people with the answers are Matt Hobbs (CEO of the Motor Traders Association Australia), and Kathy Zdravevski (policy advisor for the Victorian Automotive Chamber of Commerce).   This is the first major change of the code for 20 years, and our guests are offering you the opportunity to have your say.   In this week's episode you will learn: Why the code is being rewritten The recommendations for change in the code How South Australia's code could become the national code How the code is being simplified How the MTAA helps its members resolve disputes Cases of insurers lodging disputes with repairers When the draft of the new code will be available for the industry to review How you can influence the new code Show links: ** Find Matt on Linkedin: https://www.linkedin.com/in/matthew-hobbs-600a1122/?originalSubdomain=au ** Find Kathy on Linkedin: https://www.linkedin.com/in/kathyzdravevski/?originalSubdomain=au ** Come find us at the Collision Repair Expo at the Melbourne Convention & Exhibition Centre, April 11 - April 13 ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway: Bodyshop Awards and more!   Episode intro: This week we're going to give you the lowdown on one of the highlights of the year for our industry, The Paint & Panel Bodyshop Awards. Editor Sam went to visit the platinum sponsor of the awards, Compass, and spoke to CEO James Frape and Claims Manager Zara Dickie about the importance of the awards and why they have been a principle supporter for nine years.   Then we heard from Lynette Rochford from Paint & Panel, who gave us the inside track on the nomination and judging process.   In this week's episode you will learn: The numbers expected this year The new awards for this year How younger workers will be recognised The inner workings of Compass What happens if you are nominated for an award The information the judges need The importance of the sponsors How to nominate your people Show links: ** Find James on Linkedin: https://www.linkedin.com/in/jamesfrape/ ** Find Zara on Linkedin: https://www.linkedin.com/in/zara-ann-dickie-a8b44a57/?originalSubdomain=au ** Come find us at the Collision Repair Expo at the Melbourne Convention & Exhibition Centre, April 11 - April 13 ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway: Beyond PartsCheck: a deeper dive with Jasmine Lee DeWys   Episode intro: We've been trying to get this week's guest for over a year: the PartsCheck Business Development Manager, Jasmine Lee DeWys.   Jas is a real mover and shaker in the business, and a great example of what you can achieve if, in her words, “you keep knocking on the door.” Jas also talks to us about the work of PartsCheck. Most of you will have already heard of PartsCheck, but you probably don't know about the initiatives they've got going on in the background that are helping repairers across the country and even further afield in Asia.   In this week's episode you will learn: How Jasmine rose up in the industry How PartsCheck are helping repairers be more efficient The FlexiShop workshop management tool The KISS principle PartsCheck's plan for the Collision Repair Expo PartsCheck's Malaysian operation Jasmine's take on AI's future influence on the industry The importance of monitoring the efficiency of your team   Show links: ** Find Jasmine on Linkedin: https://www.linkedin.com/in/jasmine-dewys-02120234/ ** For more info, call PartsCheck on 1300 141 933 ** Come find us at the Collision Repair Expo at the Melbourne Convention & Exhibition Centre, April 11 - April 13 ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway: An insight into the WA collision repair market - with Mike Wilkinson   Episode intro: Editor Sam is in the chair for this week's episode, talking to an absolute legend of the industry, Mike Wilkinson. Mike is the MD of Peter Wilkinson & Co; a prestige repair business in WA that his family started 65 years ago.   Mike is a passionate advocate for the industry. He's on the board of the ACIA and Car Craft, so we talk to him about the challenges facing our industry in 2024, and why WA are such a special breed of repairers.   In this week's episode you will learn: How Peter Wilkinson & Co managed to corner the prestige market in the 60s The difficulties of dealing with manufacturer input What makes WA a special market The skills shortage in WA The work of the ACIA What Mike is doing at the Paint & Panel Expo Show links: ** Find Mike on Linkedin: https://www.linkedin.com/in/mike-wilkinson-62b584107/?originalSubdomain=au ** Come find us at the Paint & Panel Expo at the Melbourne Convention & Exhibition Centre, April 11 - April 13 ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

To:​Mitchell Fewtrell​ Thu 14/03/2024 12:18 PM     This week's key takeaway: Everything you need to know about the 2024 Collision Repair Expo Episode intro: This week we're going to give you the lowdown on one of the most important events in the industry calendar: the Collision Repair Expo. Beginning on April 11 at the Melbourne Convention centre, the event is a great opportunity to immerse yourself in the industry. Rub shoulders with the movers and shakers, learn about the latest tech and hear from an array of world-class speakers. Guiding us through the Expo programme is Stuart Charity: CEO of the Australian Automotive Aftermarket Association, and one of the key men behind the event. The Collision Repair Expo only comes around every two years… you would be a fool to miss out! In this week's episode you will learn: How EVs are going to affect your business The highlights of this year's programme The expected numbers for this year's event The live-streamed spray booth What to expect in the business education programme The hands-on, interactive training on offer Show links: ** Register for free for the expo (April 11-13, Melbourne Convention Centre): http://www.collisionrepair.com.au ** If you want to know more about business coaching from Ben, email: ben@maxmyprofit.com.au or go to http://www.maxmyprofit.co.au and download the enrolment pack ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway: Converting the Ford F150 to RHD and adapting to the Aussie market - with Tom Dohrmann   Episode intro: On the show this week we celebrate an incredible feat of Aussie engineering. The Ford F150 is driven off the line in Detroit as a LHD, but once it hits the Australian market, it is a perfectly converted RHD. Australia is the only place in the world that does this, and our guest this week is one of the key people who makes it happen. Tom Dohrmann is the Assistant Chief Programme Engineer for the F150 conversion. He tells us how the conversion is done and what you need to look out for if an F150 comes into your repair shop.   In this week's episode you will learn: How the F150 is as big as the iphone How the conversion is done How Ford Australia has driven the project What repairers need to look out for in the F150 The impact of an aluminium chassis How the manual was adapted How to source parts What the F150 is like to drive Why car parking spaces need to catch up Show links: ** RMA Group website: https://www.rmagroup.net/ ** For F150 repair methods, go to: https://www.icarautomotive.com.au/ ** If you want to know more about business coaching from Ben, email: ben@maxmyprofit.com.au or go to http://www.maxmyprofit.co.au and download the enrolment pack ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway: Keeping you and your team Cyber Safe with Jason LeGuier   Episode intro: It's time we talk about cyber security! Although most of collision repair doesn't take place on a computer, your business is just as vulnerable to attack as any other. Failure to make your business safe can lead to a hefty fine and serious damage to your reputation. If nothing else, you have a moral duty to protect your customers.   Our expert this week is Jason LeGuier: CEO of Hotline IT and all-round enthusiast of cyber security. He's helped hundreds of businesses across the country, and he can certainly help yours.   In this week's episode you will learn: How to protect yourself and your team from data breaches The government regulations you need to know about What you have to do if you lose somebody's data The financial and legal consequences of a data breach What happens if your iBodyshop is hacked? The value of 2-factor authentication Why the cloud is safer than your ‘keys' to the cloud The issues with Gmail The importance of training Why you need a password manager ‘Phishing' explained Show links: ** Email jason@hotlineit.com and get a free cyber-security assessment, exclusive for Paint & Panel readers ** Jason's company website: http://www.hotlineit.com ** If you want to know more about business coaching from Ben, email: ben@maxmyprofit.com.au or go to http://www.maxmyprofit.co.au and download the enrolment pack ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway:   The 3 keys to building a profitable body shop - with Ash Jardine   Episode intro: You cannot fail to be inspired by our guest this week, Ash Jardine. The owner of Bodyshop Recruit is a good friend of the show, having spoken to us about how his company helps body shops recruit talent from overseas, but we thought it was high time we heard the full story of what got him into that position.   Ash really got his hands dirty and went out on his own at the tender age of 20, opening a successful body shop. He built up and managed multiple successful shops, some of which operated at 200% efficiency. This man has achieved things that most of us can only dream of! Listen to the show to find out how he did it.   In this week's episode you will learn: How learning to estimate made a big difference to Ash How Ash doubled the income of the first shop he managed The training Ash used to drive his success How to build an effective calculator How Ash earns the respect of his workers The most important things to make a successful shop The knockout advice that Ash got from his accountant How Ash got into international recruitment How taking a step back has helped Ash develop as a professional What we can do about the skills shortage Show links: ** Find Ash on Linkedin: https://www.linkedin.com/in/ash-ashley-jardine/?originalSubdomain=au ** Ash's Email ash@bodyshoprecruit.com.au  ** https://bodyshoprecruit.com.au/  ** If you want to know more about business coaching from Ben, email: ben@maxmyprofit.com.au or go to http://www.maxmyprofit.co.au and download the enrolment pack ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway:   Tackling the ADAS Challenge   Episode intro: We like to keep you abreast with the latest trends, so we sent Editor Sam to ADAS Solutions to pick the brains of two experts: Adrian Parkes (Founder/Director) Amy Morgan (ADAS Advisor)   ADAS Solutions has grown incredibly since they built their first dedicated recalibration site in 2022. Now they have 9 sites across the country. Their mission is to raise awareness on ADAS and ensure the industry is ready for change. Do you know all you need to know about ADAS?   In this week's episode you will learn: How much the industry needs to catch up Why you should do more than repair what you see How fault codes can vary with ADAS The difference between ADAS and EV How Chinese manufacturers are cooperating How soon will we see hydrogen cars? Show links: ** Find Adrian on Linkedin: https://www.linkedin.com/in/adrian-parkes-mmiame-95382b18/?originalSubdomain=au ** Find Amy on Linkedin: https://www.linkedin.com/in/amy-morgan-759b5a199/?originalSubdomain=au ** If you want to know more about business coaching from Ben, email: ben@maxmyprofit.com.au ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway: Making an impact with a purpose-driven business, with Paul Dunn   Episode intro: We have a truly remarkable guest on the show this week. Paul Dunn is the co-founder and chairman of B1G1 - a magnificent initiative that enables people and businesses to give money to good causes when a product/service is bought. Paul is an award-winning entrepreneur who has given three TEDx talks… he is definitely worth listening to!   Listen to the show to hear Paul's amazing story, and find out how a collision-repair business can give something back.   In this week's episode you will learn: How Paul got started with B1G1 How to use a trigger to do good in business The meaning of ‘the power of small' The importance of small details in business How purpose can increase the longevity of a business How purpose can help connection How the collision-repair industry can incorporate Paul's ideas The importance of legacy Show links: ** Find Paul on Linkedin: https://www.linkedin.com/in/paulb1g1/?originalSubdomain=sg ** Go to http://www.b1g1.com for more information ** If you want to know more about business coaching from Ben, email: ben@maxmyprofit.com.au ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway: The past present and future of the industry - panel chat   Episode intro: We're doing something a bit different this week: a roundtable discussion with Ben, Editor Sam and two esteemed industry guests. We'll be reflecting on the good and the bad of 2023 and giving you the headsup on what to expect in 2024.   Joining Ben and Sam: Glenn O'Donnell: Bodyshop Awards winner and GM of Northshore BMW Bodyshop and Macarthur Prestige Bodyshop   Jason Trewin: COO at I-CAR Australia   During the show you will hear the prediction that there will be more changes in the industry in the next 5 years than there have been in the last 25; so strap yourself in, listen up, and find out what those changes might be.   In this week's episode you will learn: Details about the Women in Collision Awards New award categories in the Bodyshop Awards The importance of staff development and technical training The impact of a four-day work week Is TAFE training still relevant? Why there is less welding these days The viability of hydrogen cars Trends for 2024   Show links: ** Find North Shore BMW on Linkedin: https://www.linkedin.com/company/north-shore-bmw-bodyshop/ ** Find Jason on Linkedin: https://www.linkedin.com/in/jason-trewin-8b8b9959/?originalSubdomain=au ** If you want to know more about business coaching from Ben, email: ben@maxmyprofit.com.au ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway: How to get the most out of Linkedin with Adam Houlahan   Episode intro: You might be wondering how Linkedin can be useful in a practical business like collision repair, but rest assured, there is so much you can do!   Regular listeners will know how difficult it is to find the right talent in this industry. So many of our guests talk to us about recruitment, but this is the first time we've brought you a masterclass on Linkedin: one of the most active recruitment marketplaces on the internet.   And it's not just recruitment that our esteemed Linkedin expert, Adam Houlihan, can help you with. By the end of the episode, you'll know how to optimise your profile and how to attract new business on the platform.   In this week's episode you will learn: How to generate leads on Linkedin What your Linkedin profile needs to look like Why you have to keep your profile image up to date How to align your team members on Linkedin How often you should post content on Linkedin The importance of Sales Navigator How to use company pages Linkedin ads explained What's new on Linkedin Show links: ** Find Adam on Linkedin: https://www.linkedin.com/in/adamhoulahan/?originalSubdomain=au ** Check out Adam's free Linkedin resources on his website: https://www.prominence.global/ ** If you want to know more about business coaching from Ben, email: ben@maxmyprofit.com.au ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway: How being curious and looking after people will lead to your success   Episode intro: Our guest this week was the superstar of Paint & Panel Live, Mr David Shepherd. His keynote address wowed everybody in the room, so we thought we'd get him on the show to give you the chance to learn from one of the best.   David started in the industry as a panel beater in the UK, before eventually building up one of the biggest collision-repair businesses in the country (which he sold for a tidy £11m). This man can inspire you to do great things!   In this week's episode you will learn: How David built up his own business How David changed the way insurance companies would inspect his vehicles Why employees should know the reasons why The importance of quality control How recruitment has changed down the years How to talk to customers and industry colleagues Why we should promote good shops more How the industry should appeal to a younger audience Show links: ** Find David on Linkedin: https://www.linkedin.com/in/david-shepherd-426b1b35/ ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway: How to achieve more in 2024   Episode intro: We're kicking off 2024 with something a bit different… a little spot of business coaching from someone outside of collision repair. David Carlin is the other half of presenter-Ben's coaching business, Max My Profit, and he's an expert on goal setting and long-term planning.   Now is the best time to get your team together, make plans and thrash out your goals. New year, new start! By the end of this episode, you'll know how to set your goals for 2024 and be confident you can achieve them.   In this week's episode you will learn: How to delegate How short-term goals should match up with long-term goals SMART goal setting How to measure the progress of your goals How to get buy-in from your team How to find the time to make long-term change The importance of business coaching Recruitment hacks Show links: ** Go to http://maxmyprofit.com.au/blueprint and do a free quiz to help you understand the coaching you need ** The Max Your Business podcast featuring a collision repairer who changed his life thanks to business coaching: https://open.spotify.com/episode/0ot817wFif2biGaB4xKJ3l ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway: Modernise your repair processes with the cloud-based LINQ platform   Episode intro: Isn't it great when new tech can help us do things better? In this episode you'll hear how the PPG LINQ system is an absolute game-changer for mixing paint. We welcome back a good friend of the show, John Hristias (Sales Director, PPG Refinish), and one of his delighted customers, Lewis Richards (Geoff Richards Panel Beating) to explain how LINQ can make day-to-day work more accurate and efficient.   One of the biggest costs in your business will be paint. If you use a system like LINQ to optimise this, you could save yourself a load of money!   In this week's episode you will learn: What's new in LINQ How much paint you can save by using LINQ What you can do on a screen/simulation before you spray anything How the role of the estimator can change How easy it is to adopt LINQ How Geoff Richards Panel Beating came up from nothing Why you should build up a colour library How LINQ is saving Lewis time and money How you can make changes in a visualiser without spraying out onto card Why a change to LINQ is more popular on the floor than most changes Show links: ** Find John on Linkedin: https://www.linkedin.com/in/john-hristias-21822796/?originalSubdomain=au ** Find out more about LINQ by contacting your local PPG agent ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway: How Worldskills Australia is driving excellence in the industry   Episode intro: Our industry has no future unless we nurture young talent. In this episode we shine a light on the excellent work of Worldskills Australia, who are changing the game for some of our best apprentices. By winning local and national competitions, the best in Australia are given the chance to travel and compete on the world stage.   As we hear from one of our guests, Maxine Colligan, former WorldSkills champion, this process can inspire a thriving career, and give the confidence to sharpen skills and persist when the going gets tough.   Our other guests are: Brigitte Collins (GM of WorldSkills Australia) Robbie Cross (WorldSkills Body repair chief judge)   In this week's episode you will learn: How employers can benefit and benchmark with Worldskills How Worldskills can bring the industry together How a competition winner's career was transformed with Worldskills How a competition winner improved her confidence and resilience The difference between the workshop mindset and the competition mindset Where Australia's training ranks among the rest of the world How to enter the competition How national competition links to international competition Show links: ** Find more info on: http://www.worldskills.org.au ** Find Brigitte on Linkedin: https://www.linkedin.com/in/brigittecollins/?originalSubdomain=au ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway: Driving performance, productivity and profitability - with Robin Taylor   Episode intro: If you can't measure your business effectively, you're not going to improve. On the show this week is Robin Taylor from Axalta: a man who is helping businesses across the country measure their paint costs. Paint is something that can catch people out - sometimes a body shop will only notice the creep of paint jobs after they've completed unprofitable work.   Robin talks us through Axalta's Drivus program: a suite of digital utilities that can help you nail your KPIs and keep costs down.   In this week's episode you will learn: The importance of KPIs How Axalta is keeping up with the times How the Australian market compares to the US and UK Axalta's Drivus Program The dangers of volume How to measure your success How to get access to Axalta's program Why you need buy-in from your team The highlights from the Paint & Panel Awards   Show links: ** Find Robin on Linkedin: https://www.linkedin.com/in/robin-taylor-6b915612/?originalSubdomain=au ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway: The benefits of hiring a virtual estimator - with Jim Damatopoulos   Episode intro: How would you feel about saving 40% and paying no payroll tax or super on your estimator? Jim Damatopoulos is just about to tell you how. Jim has joined forces with one of our previous guests, Ash Jardine, to offer a virtual estimator service that is already changing the game for innovative body shops in Australia.   There will be no quick fix for the skills shortage in our industry, but maybe just maybe you can find a quick fix for your own business. If you like the sound of being ahead of the curve and becoming an early adopter... listen up!   In this week's episode you will learn: How a virtual estimator proves their ability Situations where a virtual estimator doesn't work How to overcome the language barrier How triage is done with a virtual estimator How a virtual estimator can free up your time to perform other tasks How to communicate with the virtual estimator The possible work rate of the virtual estimator Which jobs are the most appropriate for a virtual estimator The kind of shop that is best suited to a virtual estimator Show links ** Find more info at: http://www,bodyshoprecruit.com.au ** Email Jim at: jim@bodyshoprecruit.com.au ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway: Creating sustainability in the collision repair industry - with Kirsten Dodd   Episode intro: Our environmental impact is becoming more important by the day. Business owners are increasingly aware of their responsibility, and so too are the customers. That's why we spoke to Kirsten Dodd (BASF's Product Launch Manager) about the brand-new products that are using rigorous European standards to help body shops reduce their footprint.   Imagine if you could reduce your run time in spray booths and your usage of drying equipment? Not only would you be helping the environment, you would also improve your own efficiency and profitability. And how good would it be to validate this with impartial and transparent figures? Kirsten gives us the lowdown on how you can do all of the above.   In this week's episode you will learn: The work of a Product Launch Manager How things are changing at a quicker rate than ever How European legislation on sustainability differs from Australia What it truly means to be sustainable BASF's sustainability targets How the ‘Biomass balance' approach is reducing emissions BASF and Glasurit's uniquely sustainable products The demand for sustainable products in Australia Show links: ** Find Kirsten on Linkedin: https://www.linkedin.com/in/kirsten-dodd-67110ba2?originalSubdomain=au ** Glasurit's website: http://www.glasurit.com.au ** Get your tickets to Paint & Panel Live: https://paintandpanel.live/ ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

This week's key takeaway: Give your business a clear advantage, with Novus Glass   Episode intro: How much do you really know about windscreen repair? We're going to dissect this all-important part of the collision-repair mix with our esteemed guest, Stuart Faid (Regional VP of Fix Network Australia). Stuart introduces us to Fix Network's sister brand, Novus Glass, and tells us the interesting story of how the Novus founder got so sick of windscreen chips on his Ford Bronco, he went out and invented a whole new way of repairing windscreens. And just for good measure, he also invented the ski boot!   It was great to have Stuart back on the show - he really knows his stuff. And maybe your repair shop might just need to work with someone like him?   In this week's episode you will learn: How Novus got started How insurance companies changed their stance to windscreen repair How the business has changed in the last five years The chances of repair V replacement with Novus How mobile operatives can help fixed sites Real-life examples of panel shops working with Novus The difference between Novus and Fix Network The average margin for a windscreen business   Show links: ** Would you like to be a franchise partner with Novus? Contact Stuart: sfaid@fixnetwork.com ** Find Stuart on Linkedin: https://www.linkedin.com/in/stuart-faid-67070012/ ** Get your tickets to Paint & Panel Live: https://paintandpanel.live/ ** Get your tickets to the Paint & Panel Bodyshop Awards: https://www.paintandpanel.com.au/bodyshopawards ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.