Tyler Tech Podcast

In this episode of the Tyler Tech Podcast, Rita Reynolds, CIO at the National Association of Counties (NACo), returns to share forward-looking insights on the evolving technology landscape in county government.Recorded live at the Tyler Connect conference in San Antonio, this conversation explores NACo's 2025 technology priorities — from the rising significance of AI and IT modernization to the continued dominance of cybersecurity and the growing need to support smaller, rural counties.Rita walks us through the development and impact of the AI County Compass, a resource guiding local governments on how to responsibly integrate generative AI into their operations. She also details new hands-on programs like the CIO Reserves pilot, helping counties without dedicated IT leadership, and a national challenge aimed at modernizing legacy systems.Throughout the episode, Rita shares practical strategies for workforce development, cross-county collaboration, and making technology investments that strengthen infrastructure while keeping residents at the center.Tune in to hear how counties are turning emerging tech into actionable outcomes — and why partnership, planning, and policy are key to sustainable digital transformation.This episode also highlights “Resilient by Design: How Technology Supports Government,” our free e-book that explores how public sector agencies can strengthen their resilience in the face of disruption. From cloud infrastructure and automation to secure payment systems and crisis response tools, the e-book features real-world examples of how technology helps governments maintain continuity and serve their communities more effectively.Download: Resilient by Design: How Technology Supports GovernmentAnd learn more about the topics discussed in this episode with these resources:Download: NACo 2025 Technology PrioritiesDownload: NACo AI County Compass ToolkitDownload: How Priority Based Budgeting Saved Money in a Florida CountySubscribe: NACo County Tech XchangePodcast: Tech Transformation in CountiesBlog: Using Cloud-Based Solutions to Improve Access in CountiesListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, a panel of experts from Amazon Web Services — Doug Gartner, John Persano, and Tami Fillyaw — join us to explore the realities of cloud transformation in the public sector.Recorded live at our annual Tyler Connect conference, this timely conversation dives into the benefits and challenges of cloud adoption across public safety, justice, finance, and administration. Together, our guests break down common concerns about reliability, security, and legacy infrastructure while offering practical insights into how agencies can build a strong cloud foundation and scale smart.Throughout the episode, Doug, John, and Tami discuss how the cloud supports greater resilience, enhances data security and compliance, and enables cost optimization and performance. They also share lessons learned from real-world migrations — from the importance of executive sponsorship to the value of training and starting small.Tune in to hear how government leaders can overcome barriers, improve continuity, and use cloud technology to deliver more reliable and secure services to their communities.This episode also features a special shoutout to Small Cities Month, celebrated each June, highlighting the innovation and impact of communities with fewer than 50,000 residents. From modernizing infrastructure to enhancing local services, small cities are rising to meet today's challenges with creativity and heart. Read our latest blog to see how these communities are using technology to grow resilience and deliver meaningful change.Blog: How Small Cities Are Using Technology to Grow ResilienceAnd learn more about the topics discussed in this episode with these resources:Download: Resilient by Design: How Technology Supports GovernmentDownload: Cloud-Smart Strategies for IT Infrastructure ModernizationBlog: Boosting Resilience: Cloud Solutions for Modern GovernmentBlog: Partnering With Communities to Build ResilienceBlog: Resilient Communities Rely on Modern Public Safety SolutionsBlog: Increase Community Resilience With Modern Payment SystemsBlog: How Cloud-Based Solutions Expand Access to State ServicesPodcast: The Cloud Advantage: Powering Public Sector ResilienceListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, guest host Alex Valvassori, sales executive for cannabis licensing at Tyler Technologies, sits down with Joanne Moorehead, executive director of the U.S. Virgin Islands Office of Cannabis Regulation, to discuss what it takes to build a government agency — and an entire regulatory framework — from the ground up.Joanne shares her experience stepping into a newly formed office, the unexpected logistical and operational challenges she faced, and how her team is working to launch a complex licensing program with limited resources. She also highlights the important role of technology in managing medical cannabis patient registration, streamlining workflows, and supporting a smooth user experience for residents.Throughout the conversation, Joanne offers insights into navigating public perception, engaging with community stakeholders, and balancing the demands of a high-interest industry in a unique market. She also reflects on the importance of collaboration and knowledge-sharing across jurisdictions as more states and territories launch regulated cannabis markets.Tune in to learn how public sector leaders are using practical tools and clear communication to stand up new programs, improve service delivery, and create sustainable regulatory models in a rapidly evolving space.This episode also highlights Digital Access and Accessibility in the Resident Experience, a new white paper exploring how public sector organizations can remove barriers and create more inclusive digital services. As governments continue to expand digital offerings, ensuring a seamless, user-friendly experience is more important than ever.Download: Digital Access and Accessibility in the Resident ExperienceAnd learn more about the topics discussed in this episode with these resources:Download: Cannabis Licensing SoftwareLearn More: Cannabis Licensing Software SolutionsBlog: 5 Things to Know About Cannabis Licensing SystemsBlog: Key Cannabis Licensing System PrioritiesBlog: How to Approach Cannabis Regulation From Industry ExpertsPodcast: Historic and Future Trends of Cannabis RegulationListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Andrew Kahl, chief client officer at Tyler Technologies, joins us to explore why trust, transparency, and responsiveness are more critical than ever in the public sector. He shares how his decades of experience in technology shaped his approach to client relationships, and how his "infinity loop" philosophy helps agencies create stronger connections and deliver lasting value.Throughout the conversation, Andrew discusses how public expectations are evolving, why simplifying engagement is essential, and how agencies can move beyond transactional interactions to build trusted, long-term partnerships. He also offers insights into the role of technology — from usability to AI and automation — in helping government leaders modernize services and meet rising constituent demands.Tune in to learn how thoughtful client experience strategies can help agencies deliver with greater ease, strengthen resident trust, and shape a more responsive future for public service.This episode also highlights Digital Access and Accessibility in the Resident Experience, a new white paper exploring how public sector organizations can remove barriers and create more inclusive digital services. As governments continue to expand digital offerings, ensuring a seamless, user-friendly experience is more important than ever.Download: Digital Access and Accessibility: Creating a Better Resident ExperienceAnd learn more about the topics discussed in this episode with these resources:Download: A Digital Guide to Modernizing the Resident ExperienceBlog: Partnering With Communities to Build ResilienceBlog: Increase Community Resilience With Modern Payment SystemsBlog: Using Cloud-Based Solutions to Improve Access in CountiesBlog: Tyler Excellence Awards for the Public SectorBlog: Excellence 2024: Performance & Innovation SolutionsBlog: Excellence 2024: Connected Community SolutionsBlog: Excellence 2024: Operational Efficiency SolutionsBlog: Excellence 2024: Data & Transparency SolutionsVideo: Arkansas Enhances Residents' ExperienceVideo: How an Ohio County Boosts Assessment Fairness & TransparencyVideo: How a City Sparked Civic EngagementListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we examine how the evolving tech landscape, AI adoption, and changing organizational demands are reshaping state and local government.Guest host Bob Ragsdale, director of analyst relations at Tyler, sits down with Dustin Haisler, president of e.Republic, for a forward-looking conversation on the trends shaping public sector innovation. Drawing from his insights at the Center for Digital Government's Beyond the Beltway conference, Dustin explores how governments are managing technical debt, building enterprise technology strategies, and adapting to emerging tools and innovations shaping public sector operations.Dustin also discusses how agencies can embrace continuous improvement, foster a culture of innovation, and meet rising expectations from residents. From workforce reskilling to the importance of data governance and enterprise solutions, this episode is full of practical guidance for public sector leaders charting a course through uncertainty.Tune in to hear how IT leaders and mission owners alike can seize this moment to reimagine service delivery — and why there's never been a more exciting time to work in government.This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11-14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot!Blog: Let's Empower, Collaborate, and Imagine at Connect 2025!And learn more about the topics discussed in this episode with these resources:Download: Building a Resilient GovernmentDownload: A Digital Guide to Modernizing the Resident ExperienceDownload: Revolutionizing the Government Workforce With AIDownload: Digital Access and Accessibility in the Resident ExperienceDownload: How to Create a Unified Digital Payment ExperienceBlog: Partnering With Communities to Build ResilienceBlog: Increase Community Resilience With Modern Payment SystemsBlog: How Cloud-Based Solutions Expand Access to State ServicesListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we explore how cloud technology helps governments build greater resilience, maintain continuity, and adapt to evolving risks.Russell Gainford, chief technology officer at Tyler, joins us to discuss how the cloud delivers the scalability, flexibility, and reliability agencies need to keep critical services running — even in the face of disruption. From cybersecurity threats to natural disasters and unexpected system demands, cloud-based infrastructure empowers governments to respond quickly and recover confidently.Throughout the conversation, Russell shares insights on the limitations of traditional on-premises environments, the growing importance of proactive risk planning, and how cloud solutions help reduce technical debt while improving operational agility. He also offers best practices for building a roadmap to resilience, including how to prioritize critical systems, plan for dependencies, and make smart investments over time.Tune in to learn how modern cloud strategies are helping government agencies strengthen resilience, improve service delivery, and prepare for the unexpected.This episode also highlights Digital Access and Accessibility in the Resident Experience, a new white paper exploring how public sector organizations can remove barriers and create more inclusive digital services. As governments continue to expand digital offerings, ensuring a seamless, user-friendly experience is more important than ever.Download: Digital Access and Accessibility: Creating a Better Resident ExperienceAnd learn more about the topics discussed in this episode with these resources:Download: Building a Resilient GovernmentDownload: A Digital Guide to Modernizing the Resident ExperienceDownload: Cloud-Smart Strategies for IT Infrastructure ModernizationBlog: How Cloud-Based Solutions Expand Access to State ServicesBlog: Using Cloud-Based Solutions to Improve Access in CountiesBlog: The Cloud Experience: Improving Government ServicesBlog: Future-Proofing Government Through Technology ModernizationVideo: Tyler Talks: The Cloud is NowVideo: 30 Years of Data Moved to Cloud in 5 DaysVideo: Increase Efficiency With the CloudPodcast: Cloud Adoption and Understanding the Risks of Legacy SystemsListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we explore how resilient payment and disbursement systems help governments maintain stability, serve residents more effectively, and adapt to disruption.Morgan Jines, vice president of payments, and Brad Labrum, vice president of operations for disbursements at Tyler Technologies, join us to discuss how flexibility, accessibility, and cloud-based infrastructure are shaping the future of government financial operations. They explain how resilient systems support everything from utility payments and license renewals to vendor disbursements and emergency relief, ensuring critical transactions continue without interruption.Throughout the conversation, Morgan and Brad share insights into how governments can reduce fraud risk, support residents living paycheck to paycheck, and modernize with confidence. They also highlight the role of data, predictive analytics, and digital payment methods in strengthening resilience across the financial landscape.Tune in to learn how modern payment strategies are helping governments remain secure, efficient, and resident-focused, no matter what challenges arise.This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11-14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot!Blog: Let's Empower, Collaborate, and Imagine at Connect 2025!And learn more about the topics discussed in this episode with these resources:Download: How to Create a Unified Digital Payment ExperienceDownload: Infographic: The Government Payment DeficitDownload: Seeking a Modernized Payment ExperienceVideo: Unlocking Payment EfficiencyVideo: How Is an Integrated Payments System Benefiting a City?Blog: Transforming Government Payments Through a Unified PlatformBlog: How Cloud-Based Solutions Expand Access to State ServicesBlog: Bridging Financial Gaps for Unbanked ResidentsBlog: Unlocking Decision-Making With Revenue and Transaction DataBlog: Transforming Government Payments: 2024 Research InsightsBlog: What Are the Benefits of an Integrated Payments Solution?Podcast: The Benefits of a Unified Digital Government Payment SystemListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we explore the critical role of resilient technology in public safety and how agencies can maintain seamless operations, adapt to evolving threats, and respond effectively to emergencies. Whether facing natural disasters, cyberattacks, or large-scale crises, first responders rely on technology to ensure real-time decision-making, secure communications, and uninterrupted service delivery.Joining us is Paul Case, vice president of client success and general manager on Tyler's public safety team. Paul works closely with agencies across the country, helping them implement technology strategies that enhance disaster preparedness, cybersecurity resilience, and operational efficiency.Throughout the conversation, Paul shares real-world examples of agencies that have leveraged cloud-based solutions to stay operational under extreme conditions — from a Louisiana 911 center that remained functional despite losing its roof during a hurricane to a Maryland agency that powered through a snowstorm without disruption.He also discusses the transformative impact of artificial intelligence (AI), real-time analytics, and integrated emergency response platforms, highlighting how these innovations help public safety professionals anticipate risks, allocate resources effectively, and improve overall outcomes.Tune in to discover how technology is shaping the future of public safety, ensuring that agencies remain resilient, adaptive, and always ready to serve their communities — no matter what challenges arise.This episode also highlights Digital Access and Accessibility in the Resident Experience, a new white paper exploring how public sector organizations can remove barriers and create more inclusive digital services. As governments continue to expand digital offerings, ensuring a seamless, user-friendly experience is more important than ever.Download: Digital Access and Accessibility: Creating a Better Resident ExperienceAnd learn more about the topics discussed in this episode with these resources:Download: Building a Resilient GovernmentDownload: Public Safety Agencies Are Embracing Cloud LivingDownload: Rethinking Police ReportsVideo: 30 Years of Data Moved to Cloud in 5 DaysVideo: Laredo PD Speaks on Cloud BenefitsVideo: Better Outcomes With Aligned Emergency ResponseVideo: Agency Improves Efficiency With TechBlog: The Power of Data: Building Resilient and Responsive SystemsBlog: Cyberattack Inspires Agency to Move to Cloud in 5 DaysBlog: The Evolution of Emergency CallsBlog: Curious about NERIS? We have answers.Blog: Excellence 2024: Operational Efficiency SolutionsListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we explore how technology is strengthening resilience in public safety, ensuring agencies can effectively respond to emergencies, adapt to evolving challenges, and maintain seamless operations to protect their communities.Pat Ninmann, manager of client success for Tyler's public safety team, joins us to share insights from her career in law enforcement — rising through the ranks from dispatcher to sheriff. Drawing from her experience, Pat discusses how advancements in mobile data computers (MDC), computer aided dispatch (CAD) systems, and cloud-based solutions are equipping public safety agencies with the tools they need to improve situational awareness, enhance data sharing, and build more connected and resilient operations.Throughout the conversation, Pat highlights the role of technology in helping agencies recruit and retain skilled officers, leverage data for smarter decision-making, and improve interoperability during emergency response efforts. She also shares real-world perspectives on how digital transformation is shaping the future of public safety.Tune in to learn how technology is empowering public safety professionals to serve their communities more effectively.This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11-14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot!Blog: Let's Empower, Collaborate, and Imagine at Connect 2025!And learn more about the topics discussed in this episode with these resources:Download: Building a Resilient GovernmentDownload: Public Safety Agencies Are Embracing Cloud LivingDownload: Rethinking Police ReportsVideo: 30 Years of Data Moved to Cloud in 5 DaysVideo: Laredo PD Speaks on Cloud BenefitsVideo: Better Outcomes With Aligned Emergency ResponseVideo: Agency Improves Efficiency With TechBlog: Cyberattack Inspires Agency to Move to Cloud in 5 DaysBlog: The Evolution of Emergency CallsBlog: Curious about NERIS? We have answers.Blog: Excellence 2024: Operational Efficiency SolutionsListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we explore how data is strengthening resilience in government operations, fostering transparency, and driving innovation in the public sector. With Open Data Day approaching, now is the perfect time to discuss how making data more accessible can empower communities, improve decision-making, and enhance public services.Justin Bruce, director of client services for Tyler's Data & Insights Division, shares his expertise on the role of open data in government. Drawing from his experience deploying open data solutions for the City of Jackson, Mississippi, Justin discusses how governments can leverage data to improve resident engagement, increase operational efficiency, and bolster resilience across multiple areas—including cybersecurity, disaster management, and economic development.Throughout the conversation, Justin highlights real-world examples of how public sector organizations are using data to improve transparency, enhance service delivery, and make data-driven decisions that benefit their communities. He also shares insights into the emerging trends shaping the future of government data, including artificial intelligence (AI), predictive analytics, and digital accessibility.Tune in to learn how public sector leaders can harness the power of data to build more resilient, responsive communities while ensuring security, accuracy, and public trust.This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11–14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot!Blog: Let's Empower, Collaborate, and Imagine at Connect 2025!And learn more about the topics discussed in this episode with these resources:Download: Building a Resilient GovernmentDownload: Digital Access and Accessibility in the Resident ExperienceDownload: Revolutionizing the Government Workforce With AIDownload: A Digital Guide to Modernizing the Resident ExperienceDownload: Digital Access and Accessibility in the Resident ExperienceVideo: See How Data is Connecting an Ohio CountyBlog: Excellence 2024: Data & Transparency SolutionsListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we delve into the critical role of resilience in government operations and the essential strategies for navigating disruptions while maintaining public trust. Whether facing natural disasters, economic shifts, or cybersecurity threats, governments must be prepared to withstand challenges and adapt to evolving needs.Cate Ryba, director of resident engagement at Tyler Technologies, discusses how technology empowers governments to strengthen operations, foster transparent communication, and engage residents as partners in resilience. She shares insights into the importance of proactive planning, data-driven decision-making, and the role of digital tools in enhancing service continuity during crises.Throughout the conversation, Cate highlights real-world examples, including Louisiana's use of Tyler's resident engagement platform to improve disaster preparedness and response. She explores how artificial intelligence (AI), mobile apps, geolocation services, and multilingual accessibility features are shaping the future of resilient public sector operations.Tune in to learn how governments can leverage technology to build stronger, more responsive communities that are prepared for whatever challenges lie ahead.This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11–14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot!Blog: Let's Empower, Collaborate, and Imagine at Connect 2025!And learn more about the topics discussed in this episode with these resources:Download: Building a Resilient GovernmentDownload: Digital Access and Accessibility in the Resident ExperienceDownload: Revolutionizing the Government Workforce With AIDownload: A Digital Guide to Modernizing the Resident ExperienceDownload: Improving Resident Engagement With Identity and Access ManagementBlog: Transforming Government Payments Through a Unified PlatformBlog: Accessibility's Role in the Resident ExperienceBlog: Inclusive Design Connects the Whole CommunityVideo: Know Your Vulnerabilities Cybersecurity WebinarListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this special episode of the Tyler Tech Podcast, we're revisiting highlights from 2024 to explore how public sector technology is transforming the resident experience. From streamlining payments to enhancing transportation systems, fostering accessibility, and leveraging artificial intelligence, these discussions reveal how governments are breaking down barriers and improving community services.Morgan Jines, Tyler's vice president of payments, explains how integrated payment systems meet evolving constituent expectations and create seamless experiences.Ted Thien, vice president and general manager of transportation software, discusses how families now demand Uber-like transparency and efficiency in K-12 transportation.Elliot Flautt, director of state data solutions, explores how artificial intelligence (AI) is empowering governments to anticipate resident needs and deliver proactive services.Kathy Wolf, senior director of user experience, and Mike Teeters, senior product manager, emphasize the importance of accessibility and inclusive design in fostering stronger, more connected communities.Finally, Kristine Lim, product manager in Tyler's Data & Insights Division, highlights how AI simplifies access to government data and enhances transparency.Join us for an insightful look at how governments are leveraging technology to build more inclusive, efficient, and resident-centered services.This episode also celebrates inspiring stories from public sector organizations making a tangible difference in their communities through impactful technology. These examples of innovation highlight the possibilities when purpose-driven solutions meet government needs. For Tyler clients, applications are now open for the Tyler Excellence Awards, which honor organizations driving meaningful change with forward-thinking approaches.Submit your application here. You can also read more about excellence in the public sector below:Blog: Excellence 2024: Data & Transparency SolutionsBlog: Excellence 2024: Connected Community SolutionsBlog: Excellence 2024: Operational Efficiency SolutionsAnd learn more about the topics discussed in this episode with these resources:Download: Digital Access and Accessibility in the Resident ExperienceDownload: Revolutionizing the Government Workforce With AIDownload: A Digital Guide to Modernizing the Resident ExperienceBlog: Transforming Government Payments Through a Unified PlatformBlog: Accessibility's Role in the Resident ExperienceBlog: Inclusive Design Connects the Whole CommunityTyler Tech Podcast: The Benefits of a Unified Digital Government Payment SystemTyler Tech Podcast: Student Transportation Tech Solutions: Safety, Efficiency, and AITyler Tech Podcast: Exploring AI's Transformative Potential in the Public SectorTyler Tech Podcast: Why Accessibility in Public Sector Technology MattersTyler Tech Podcast: AI in the Public Sector: Guidance, Responsibility, and ImpactListen to other episodes of the Tyler Tech Podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we revisit highlights from some of our most engaging 2024 conversations, focusing on strategies for public sector modernization. From cloud adoption and cybersecurity to AI-driven decision-making and improving accessibility, these discussions explore how digital transformation is shaping the future of public sector innovation.Russell Gainford, Tyler's Chief Cloud Officer, discusses the importance of cloud adoption and avoiding the risks of technical debt in outdated systems. He shares how strategic planning and leadership alignment can ensure modernization success.Sascha Ohler, Vice President of Outdoor Recreation at Tyler, reveals how technology is enhancing state parks, delivering seamless visitor experiences, and making the outdoors more inclusive for all.Rita Reynolds, CIO of the National Association of Counties (NACo), addresses the challenges counties face in workforce recruitment, cybersecurity, and aligning IT strategies to meet modern demands.Vivek Mehta, Vice President and General Manager of Tyler's Platform Solutions Division, explores how artificial intelligence (AI) is enabling governments to boost productivity, enhance decision-making, and improve service delivery while navigating adoption barriers.This episode also celebrates inspiring stories from public sector organizations making a tangible difference in their communities through impactful technology. These examples of innovation highlight the possibilities when purpose-driven solutions meet government needs. For Tyler clients, applications are now open for the Tyler Excellence Awards, which honor organizations driving meaningful change with forward-thinking approaches. Submit your application here. You can also read more about excellence in the public sector below:Blog: Excellence 2024: Data & Transparency SolutionsBlog: Excellence 2024: Connected Community SolutionsAnd learn more about the topics discussed in this episode with these resources:White Paper: Revolutionizing the Government Workforce With AIBlog: Preparing for the Future of AI in GovernmentBlog: Future-Proofing Government Through Technology ModernizationBlog: Key GovTech Trends and Takeaways from 2024 ConferencesBlog: Improving Field Inspections With AITyler Tech Podcast: Cloud Adoption and Understanding the Risks of Legacy SystemsTyler Tech Podcast: AI to Digital Rangers: The Next Era of Outdoor RecreationTyler Tech Podcast: Tech Transformation in CountiesTyler Tech Podcast: The Future of Government with AI and Emerging TechDownload: A Digital Guide to Modernizing the Resident ExperienceDownload: Cloud-Smart Strategies for IT Infrastructure ModernizationListen to other episodes of the Tyler Tech Podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we explore the evolving role of artificial intelligence (AI) in the public sector and the critical considerations shaping its development and implementation. AI presents transformative opportunities for government agencies, from streamlining operations and automating routine tasks to enhancing accessibility and building trust with communities. However, these advancements come with unique responsibilities around ethics, transparency, and regulatory compliance.Kristine Lim, product manager in Tyler's Data & Insights Division, shares how AI can empower public sector employees by alleviating repetitive tasks, fostering equity, and improving service delivery. She emphasizes the importance of embedding ethical principles, usability, and adaptability into AI solutions to meet the diverse and changing needs of communities.John Wright, general counsel, corporate at Tyler, delves into the regulatory landscape, discussing how governments can navigate evolving data privacy and security standards while adopting AI responsibly. He offers practical guidance on ensuring accountability, mitigating risks, and building trust in AI-driven decision-making.This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11–14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration opens December 10—visit tylertech.com/connect to secure your spot!And learn more about the topics discussed in this episode with these resources:White paper: Revolutionizing the Government Workforce With AIBlog: Improving Field Inspections With AIBlog: Preparing for the Future of AI in GovernmentBlog: AI Delivers Savings and Staff SatisfactionBlog: The Budgeting Process: Governments Find Power in AIVideo: Embracing AI: Document Understanding and Workflow AutomationTyler in the News: Building Smarter Communities With AI-Enhanced WorkforceListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we examine how artificial intelligence (AI) is transforming the public sector, enabling governments to improve service delivery, streamline operations, and make data-driven decisions. As AI becomes more prominent in public sector discussions, it offers a unique opportunity to unlock efficiencies and enhance community engagement.Elliot Flautt, director of state data solutions at Tyler Technologies, provides a thoughtful perspective on the practical applications of AI in government. From automating routine tasks to improving resource allocation and advancing accessibility, Elliot highlights how public agencies are leveraging AI to better serve residents while maintaining accountability and transparency.The discussion also touches on the importance of ethical implementation, collaboration between public agencies and technology providers, and how governments can start small to realize measurable impacts. Elliot emphasizes that AI's potential lies not in replacing human input but in enhancing productivity and enabling informed decision-making.This episode also celebrates inspiring stories from public sector organizations making a tangible difference in their communities through impactful technology. These examples of innovation highlight the possibilities when purpose-driven solutions meet government needs. For Tyler clients, applications are now open for the Tyler Excellence Awards, which honor organizations driving meaningful change with forward-thinking approaches. Submit your application here. You can also read more about excellence in the public sector below:Excellence 2024: Data & Transparency SolutionsAnd learn more about the topics discussed in this episode with these resources:White paper: Revolutionizing the Government Workforce With AIBlog: Improving Field Inspections With AIBlog: Preparing for the Future of AI in GovernmentBlog: The Budgeting Process: Governments Find Power in AISuccess Story: Tarrant County Clerk: A First-Of-Its-Kind AI ImplementationVideo: Embracing AI: Document Understanding and Workflow AutomationTyler in the News: Building Smarter Communities With AI-Enhanced WorkforceListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we delve into the essentials of digital accessibility and inclusive design in public sector software. As we celebrate World Usability Day, an international effort promoting user-centered design, Tyler Technologies experts Kathy Wolf and Mike Teeters offer valuable insights on how accessible technology can empower communities and enhance the resident experience.Kathy Wolf, Tyler's senior director of user experience, discusses the core principles behind designing accessible and inclusive applications, noting that the goal of inclusive design is to ensure everyone, regardless of their abilities or background, can fully participate in and benefit from digital services. She emphasizes empathy as the foundation for understanding user needs and constraints, helping local governments create digital services that are accessible and barrier-free from the initial design phase through testing.In the second half of the episode, Senior Product Manager Mike Teeters addresses the resident experience, sharing how improving web and mobile accessibility can connect communities and create more inclusive digital spaces for all. Together, Kathy and Mike explore how accessible technology not only meets compliance requirements but also enriches the lives of residents by reducing barriers to essential government services.We also detail our latest white paper about how AI is empowering public sector agencies to tackle workforce shortages, modernize outdated systems, and navigate budget constraints. You can download that here: Revolutionizing the Government Workforce With AI.Learn more about the topics discussed in this episode with these resources:Download: Access Granted: How Local Governments Can Plan to Meet Digital Accessibility MandatesBlog: Enhancing Access to Services in Local and State GovernmentPodcast: Technology's Role in Breaking Down Access BarriersPodcast: Improving Access: Practical Solutions for Public Sector ChallengesTyler in the News: Indiana Boosts Accessibility for Local GovernmentVideo: County Increases Access, Streamlining e-Filing SearchesListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we conclude our special two-part series on the concept of access, focusing on how technology can help organizations break down barriers and provide access to essential services, resources, and opportunities. Four experts from Tyler Technologies share unique insights into enhancing accessibility in the public sector.Kristine Lim, product manager in Tyler's Data & Insights Division, discusses the importance of practical data governance and how data-driven tools can measure and improve access to public services. Daren Jackson, senior vice president of disbursements, provides a thoughtful perspective on how payment technology fosters financial access, urging governments to adopt a broader approach to problem-solving.Urvi Pandya, general manager of Workforce Case Management, shares strategies for creating safe and accessible work environments, emphasizing the role of community collaboration in simplifying data management. Finally, industry engagement consultant Kim Martin highlights innovations in student transportation systems, demonstrating how technology can enhance service delivery for students and their families.Be sure to subscribe to the Tyler Tech Podcast for more insights into the technologies shaping the public sector today!We also detail our latest white paper about how AI is empowering public sector agencies to tackle workforce shortages, modernize outdated systems, and navigate budget constraints. You can download that here: Revolutionizing the Government Workforce With AILearn more about the topics discussed in this episode with these resources:Download: Driving Financial Equity With TechnologySuccess Story: Chattanooga's New Public Safety VisionPodcast: Student Transportation Tech SolutionsVideo: Introduction to Workforce Case ManagementBlog: Transforming Government Payments Through a Unified PlatformBlog: Building Trust Through Effective Case ManagementBlog: Unified Case Management Streamlines ProcessesBlog: Harnessing Data and Insights for Community DevelopmentBlog: Data, Equity, and PolicingListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we begin a special two-part series on the concept of access, exploring how technology helps organizations break down barriers and provide equitable access to services, resources, and opportunities. We welcome four experts from Tyler Technologies, each sharing insights on how technology can improve access across different sectors.Kristine Lim, product manager in Tyler's Data & Insights division, explains how data-driven tools can measure and improve access to public services. Urvi Pandya, general manager of workforce case management, discusses how technology can create safe, accessible work environments. Industry engagement consultant Kim Martin provides a perspective on making student transportation more inclusive and accessible, while Daren Jackson, senior vice president of disbursements, shares how payments technology fosters financial access and inclusion.Whether your organization is just beginning its journey toward improving access or looking to expand current efforts, this episode offers practical advice and real-world examples. Don't miss the conversation, and stay tuned for part two, where we explore how technology can further drive meaningful access and inclusion.Be sure to subscribe to the Tyler Tech Podcast for more insights into the technologies shaping the public sector today.We also detail our latest white paper about how AI is empowering public sector agencies to tackle workforce shortages, modernize outdated systems, and navigate budget constraints. You can download that here: Revolutionizing the Government Workforce With AILearn more about the topics discussed in this episode with these resources:Download: Driving Financial Equity With TechnologySuccess Story: Chattanooga's New Public Safety VisionPodcast: Student Transportation Tech SolutionsVideo: Introduction to Workforce Case ManagementBlog: Transforming Government Payments Through a Unified PlatformBlog: Building Trust Through Effective Case ManagementBlog: Unified Case Management Streamlines ProcessesBlog: Harnessing Data and Insights for Community DevelopmentBlog: Data, Equity, and PolicingListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey

On this episode of the Tyler Tech Podcast, Tyler cybersecurity expert and account executive, Sam Hamilton, explores the critical role of human behavior in building an effective cybersecurity workforce. Sam shares key strategies for fostering a culture of cybersecurity awareness in organizations, emphasizing the importance of continuous education, personalized training, and storytelling to engage employees.Sam highlights how tailored cybersecurity education can address specific risks, making the training more relevant and impactful. He discusses successful tactics such as phishing simulations, which track employee responses to identify areas for improvement, and the benefits of positive reinforcement, including certificates and rewards, to motivate employees. He also stresses the importance of keeping cybersecurity training current with evolving threats like AI, ensuring that organizations not only meet compliance requirements but also stay ahead of emerging risks.Tune in to learn how public sector organizations can overcome challenges such as budget constraints and workforce shortages, and learn why a proactive, engaging approach to cybersecurity is essential for long-term success. Whether you're a leader in the public sector or just looking to enhance your organization's cybersecurity initiatives, this episode offers valuable strategies to drive meaningful improvement.We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?Learn more about the topics discussed in this episode with these resources:Blog: Current Cybersecurity Landscape: 3 Stats We Help You AvoidBlog: How Governments Can Secure Networks With Federal FundingDownload: Cybersecurity Solutions and Services SuiteBlog: K-12 Cybersecurity Funding: What Districts Need to KnowWebinar: Fighting Back Against CyberthreatsBlog: Tap Into Federal Funds to Improve CybersecurityVideo: Managed Threat Detection OverviewListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

On this episode of the Tyler Tech Podcast, we explore the evolving landscape of government payments with Tyler's vice president of payments, Morgan Jines. With experience in both payments and government, she shares her expertise on the latest advancements in payment technology and its impact on the public sector.Morgan discusses the benefits of a unified payment platform, emphasizing how integrating payment systems across departments can streamline processes, improve efficiency, and enhance the user experience for both constituents and internal staff. She also details the challenges governments face with fragmented payment systems and how modern technology can overcome these hurdles, particularly in terms of security and compliance.Drawing from a recent research study conducted by the Center for Digital Government, in partnership with Tyler Technologies, she offers practical advice for agencies looking to modernize their payment systems, highlighting the importance of evaluating current processes and prioritizing key needs. Whether you're grappling with integration challenges or seeking to enhance payment security, this episode provides valuable insights and strategies to help agencies navigate the complexities of digital payments.We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?Learn more about the topics discussed in this episode with these resources:How to Create a Unified Digital Payment ExperienceResearch Report: Seeking a Modernized Payment ExperienceA GovTech Thought Leadership Paper: Driving Financial Equity With TechnologyInfographic: The Government Payment DeficitBlog: Transforming Government Payments: 2024 Research InsightsListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

On this episode of the Tyler Tech Podcast, we explore the transformative power of artificial intelligence in the public sector with Henry Sal, Tyler's senior director of AI operations. With extensive experience in software development, Henry has been at the forefront of integrating AI to streamline processes, particularly in document automation.He discusses how AI is reshaping government operations—from reducing the burden of mundane tasks like data entry and document review to enhancing efficiency in court e-filing systems. Henry also explores the role of AI in addressing workforce shortages and improving public service delivery, offering insights into how local governments can prepare for and leverage these advancements.We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?Learn more about the topics discussed in this episode with these resources:Video: Embracing AI: Document Understanding and Workflow AutomationSuccess Stories: Tarrant County Clerk: A First-Of-Its-Kind AI ImplementationBlog: Unblocking Justice: AI Solutions for Common Court ChallengesBlog: Implementing AI: A Step-by-Step Guide for Your CourtBlog: Navigating AI: A Beginner's Guide for Court ProfessionalsBlog: Future-Proofing Government Through Technology ModernizationAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, we sit down with Ted Thien, vice president and general manager of transportation software at Tyler Technologies, to explore the evolving landscape of K-12 student transportation.Ted explores the complex challenges faced by school districts as they navigate modern expectations from parents, who increasingly demand an Uber-like experience for their children's school commutes. From optimizing routes to implementing advanced AI solutions, Ted provides knowledge on how school districts can leverage cutting-edge technology to enhance safety, efficiency, and transparency. He also shares real-world examples of how Tyler's innovative products are helping districts meet these challenges, including the My Ride K-12 app and Tyler Drive.We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?Learn more about the topics discussed in this episode with these resources:Video: Improved Communication for Parents, Students, and StaffVideo: Take a Tour of Tyler DriveBlog: Connecting Vendors: Data Integration for K-12 TransportationBlog: Simplify Student Transportation Staff TrainingBlog: Better Communication and Service for Families and StaffTyler in the News: Automative News: Transportation solutions for school bus driversBlog: Future-Proofing Government Through Technology ModernizationAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, Tyler's director of state data solutions, Elliot Flautt, sits down with Nevada state controller Andy Matthews to discuss his inspiring journey through public service and his unwavering commitment to government transparency. Andy reflects on his early career in political campaigns, his path to the Nevada State Assembly, and everything that led him to his role as state controller.Andy shares the story behind his successful campaign to bring accountability and transparency to state spending, highlighted by the launch of the Nevada Open Finance Portal—a groundbreaking initiative created in partnership with Tyler Technologies. This innovative platform provides taxpayers with unprecedented access to detailed government expenditure data. Andy understands the critical role of modern technology in transforming state financial systems and offers practical insights into the strategic decisions involved in selecting and implementing cloud-based solutions.We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?Learn more about the topics discussed in this episode with these resources:Tyler Technologies and NASACT: Modernize the Digital Infrastructure in Your StateBlog: Interns Bring Energy, Vision, to Delaware's Open Data PortalBlog: Future-Proofing Government Through Technology ModernizationVideo: Increase Efficiency with the CloudVideo: Empowering States and Residents with Software and ServicesAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, we're bringing you Digital Technologies within Regulatory Agencies: Usage and Perceptions from Regulation Matters: a CLEAR conversation, a podcast from the Council on Licensure, Enforcement and Regulation (CLEAR).CLEAR, in collaboration with Tyler, conducted a survey this past February, which targeted over 7,000 CLEAR stakeholders, representing more than 400 regulatory agencies, colleges, and bodies. The primary aim was to understand the use and perception of digital technologies within regulatory agencies.Key insights from the survey reveal the following:Online Services: A significant number of agencies have adopted online user portals, with mobile access being a common feature. However, only a few have developed mobile-specific apps, highlighting a gap in mobile service provision.Payment Systems: The importance of centralized payment systems is emphasized, with a noticeable shift towards electronic payments over traditional methods like checks. This change aligns with broader societal trends towards digital financial transactions.Public Engagement: Regulatory agencies are focusing on improving online interactions with both licensees and the public. Enhanced mobile access and user-friendly digital interfaces are critical for meeting these goals.Host Line Dempsey talks with Ronne Hines, regulatory consultant and former CLEAR president; Thomas Jackson, general manager of state regulatory with Tyler Technologies; and Michael Teeters, senior product manager with Tyler Technologies, who all contributed to the survey and provided their expert analysis. The discussion on the Regulation Matters: a CLEAR conversation podcast delves into the details of these findings, offering valuable perspectives on the progress and challenges faced by regulatory agencies in the digital age.You can find more information and download the full report at this link: Survey Report: Perspectives on Online Engagement.We also detail City Hall Selfie Day, an initiative created by Engaging Local Government Leaders (ELGL), which takes place on Thursday, August 15th. For more information, visit: www.elgl.org/cityhallselfie and for inspiration for your own selfie, you can see some examples by checking out @tylertechnologies on Instagram.And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, we sit down with Everett Erichsen, director of the Ulster County Department of Emergency Services in New York. Everett discusses the county's transformative impact of the text-to-911 solution and highlights the evolution of technology and its critical role in improving public safety. Hear firsthand accounts of how text-to-911 has made a difference, from aiding individuals in distress to maintaining operations during system outages. He also outlines the importance of interoperability in ensuring seamless communication across multiple agencies.Join us for an insightful conversation on next-gen emergency response technology and the importance of embracing the future to ensure community safety.We also detail City Hall Selfie Day, an initiative created by Engaging Local Government Leaders (ELGL), which takes place on Thursday, August 15th. For more information, visit: www.elgl.org/cityhallselfieLearn more about the topics discussed in this episode with these resources:Public Safety SolutionsBlog: Is the Modern-Day 911 System Equipped for the Future?Blog: Addressing Unmet Technology Needs in 911 CentersBlog: Doing More with Less in Public SafetyBlog: Public Safety Embraces Cloud Tech for Enhanced EfficiencyVideo: Insights From a Nine-County 911 Consortium Download: Public Safety Agencies are Embracing Cloud LivingPodcast: CAD Innovations with CarbyneAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, we welcome back Ron Thornburgh, former Kansas Secretary of State and current Vice President of Digital Government Policy & Advocacy at Tyler. Ron shares his insights on how platform technologies are transforming state business services, the benefits of low-code solutions, and the role of AI in government operations. Discover how modern technology can enhance efficiency, bolster security, and empower state governments to tackle complex challenges.We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?Learn more about the topics discussed in this episode with these resources:White Paper: The Future of Business ServicesIssue Paper: Strategies for Fraud Monitoring and PreventionBlog: Future-Proofing Government Through Technology ModernizationE-Book: A Digital Government Guide to Effective Data StrategiesBlog: Preparing for the Future of AI in GovernmentAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, we are joined by Sascha Ohler, the Senior Vice President of Outdoor Recreation at Tyler Technologies. In celebration of Great Outdoors Month, Sascha shares insights on the transformative technology that is revolutionizing the experience for both park visitors and staff.Discover how AI-powered trip planners are personalizing adventures, and learn about innovative workforce solutions, including digital rangers, that are enhancing outdoor services. Sascha dives into the latest and greatest tech that is simplifying and enriching our outdoor adventures.We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?Learn more about the topics discussed in this episode with these resources:Blog: 4 Ways State Parks Use Technology for Inclusive ExperienceTyler in the News: Wyoming State Parks Shakes Up Reservation Experience with Innovative TechnologyBlog: Maine's Reservation Solution Gets Mainers OutdoorsTyler in the News: Nevada State Parks Brings New Technology to ReservationsCase Study: California State Parks Enhances Equity with Library ProgramAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, Chris Fabian, Senior Director of Product Strategy, ERP Budgeting at Tyler Technologies, explores the inception and evolution of Priority Based Budgeting, a solution transforming how communities allocate resources. Chris also dives into the exciting integration of AI in budgeting processes, and explores its future implications.We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?Learn more about the topics discussed in this episode with these resources:Application Sheet: Priority Based BudgetingEnterprise ERP Performance Based BudgetingTyler in the News: The Future of Priority Based BudgetingBlog: Future-Proofing Government Through Technology ModernizationEnterprise ERP BudgetingAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, Gina Erickson, Senior Software Development Manager, ERP Pro, at Tyler Technologies, explores the crucial role of modern solutions such as identity providers in safeguarding technology infrastructure, especially in smaller municipalities like Des Moines County, Iowa, where she spent time as an IT Director. Gina shares insights into the challenges and best practices of tech modernization from her extensive experience.We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?Learn more about the topics discussed in this episode with these resources:Identity Workforce Streamlines Sign-in ManagementWhy Do You Need Identity and Access Management (IAM)?Issue Paper: The Case for Centralized Digital IdentitiesBlog: 6 Key Dimensions to Enhance the Digital Resident ExperienceBlog: Future-Proofing Government Through Technology ModernizationAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, Vivek Mehta, Vice President and General Manager, Platform Solutions Division at Tyler Technologies, explores the critical challenges facing modern organizations and governments in today's tech-driven world. From streamlining processes to boosting productivity and enhancing resident engagement, Vivek shares his expertise on navigating the complex intersection of technology and workforce dynamics, shedding light on the role of artificial intelligence and emerging technologies in shaping the future of government operations.We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd. Registration is now open at: www.tylertech.com/connectLearn more about the topics discussed in this episode with these resources:Tyler Technologies Augmented Field Operations PlatformWhite Paper: Is Your Legacy Digital Infrastructure Putting You at Risk?E-book: A Digital Guide to Modernizing the Resident ExperienceBlog: Preparing for the Future of AI in GovernmentPodcast: Government's Data-Driven JourneyBlog: Data and Decision-Making: The Measure, Fix, Prevent ApproachAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, Russell Gainford, Senior Vice President, Cloud Strategy & Operations at Tyler Technologies, explores the benefits of embracing the cloud while also delving into the risks posed by legacy systems. From practical strategies to best practices, Russell offers a roadmap for navigating the complexities of a modern IT infrastructure.We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd. Registration is now open at: www.tylertech.com/connectLearn more about the topics discussed in this episode with these resources:White Paper: Is Your Legacy Digital Infrastructure Putting You at Risk? Blog: The Cloud Experience: Improving Government ServicesVideo: Cloud-Based ERP Delivers Multiple Wins for School DistrictBlog: Future-Proofing Government Through Technology ModernizationBlog: District Goes from Cumbersome to Convenient with CloudBlog: Public Safety Embraces Cloud Tech for Enhanced EfficiencyE-book: A Digital Guide to Modernizing the Resident ExperienceAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode of The Tyler Tech Podcast, Rita Reynolds, CIO at NACo (National Association of Counties) unveils groundbreaking initiatives aimed at transforming how counties harness technology for accessibility, security, and real-world impact. From innovative workforce strategies to crucial strides in digital transformation, Rita shares insights and practical wisdom that are truly reshaping the landscape of local government. Get ready for a thought-provoking discussion filled with tangible strategies and inspiring anecdotes straight from the forefront of county tech innovation.We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd. Registration is now open at: www.tylertech.com/connectLearn more about the topics discussed in this episode with these resources:White Paper: Is Your Legacy Digital Infrastructure Putting You at Risk?NACo ResourcesTyler Technologies & NACo: Modernized Systems from a Connected CountyAdditional Resources for CountiesBlog: Is it Time for Your County to Move to the Cloud?Webinar: Making Data Accessible to ResidentsAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

Join us as we shine a spotlight on the remarkable women shaping the landscape of tech and the public sector.On this episode, we discuss the remarkable strides made by women leaders in technology, the public sector, and in the critical realm of data access. We delve into insightful discussions with three trailblazers, Director of Data Sciences for the State of Maryland, Julia Fischer, Assistant Director of Budget and Performance in Pierce County, Washington, Julie Demuth, and Tyler's Director of Client Success, Marlin Jones, exploring their journeys, challenges, and triumphs.We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd. Registration is now open at: www.tylertech.com/connectearn more about the topics discussed in this episode with these resources:White Paper: Is Your Legacy Digital Infrastructure Putting You at Risk?Blog: Building Trust Through Effective Case ManagementTyler Technologies & NACo: Modernized Systems from a Connected CountyAdditional Resources for CountiesAdditional Resources for StatesBlog: Is it Time for Your County to Move to the Cloud?Blog: Women in Cybersecurity See Positive GrowthPodcast: Leading Change: Women in CybersecurityAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

Join us this Women's History Month as we shine a spotlight on the remarkable women shaping the landscape of tech and the public sector.On this episode, Tyler's Media Relations Manager Rikki Ragland sits down with three women driving change at Tyler Technologies. First, Tyler's President of the Digital Solutions Division, Elizabeth Proudfit, shares her inspiring story of forging her own path into the tech world. Next, Cybersecurity Architect Erica Burgess explores the ever-evolving cybersecurity landscape and her experience navigating the dynamic field. And finally, General Manager of Enterprise Corrections & Civil Process, Mandye Robinson, shares her perspectives on leadership, workforce innovation, and the intersection of technology and public service.We also highlight National County Government Month, which takes place this April. This annual celebration gives counties an opportunity to showcase their programs and raise public awareness of the many services they provide to their residents.Learn more about the topics discussed in this episode with these resources:• Tyler Technologies & NACo: Modernized Systems from a Connected County• Additional Resources for Counties• Blog: Is it Time for Your County to Move to the Cloud?• Blog: Women in Cybersecurity See Positive Growth• Podcast: Leading Change: Women in CybersecurityAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

On this episode, Tyler's Media Relations Manager, Rikki Ragland is joined by Tyler's Chief Legal Officer, Abby Diaz.Drawing from her wealth of experience working in law and technology, Abby Diaz provides insights into the evolving landscape of legal operations within the tech industry. In this special episode celebrating Women's History Month, Abby underscores the critical role of diversity, mentorship, and perseverance in navigating historically male-dominated spaces. She delves into how her career journey has been shaped by these principles, shedding light on the transformative power of inclusive practices in driving innovation and progress. Tune in to gain valuable perspectives on how fostering diversity, overcoming challenges, and championing equality are beneficial to the workforce.We also highlight National County Government Month, which takes place this April. This annual celebration gives counties an opportunity to showcase their programs and raise public awareness of the many services they provide to their residents.Learn more about the topics discussed in this episode with these resources:Tyler Technologies & NACo: Modernized Systems from a Connected CountyAdditional Resources for CountiesBlog: Is it Time for Your County to Move to the Cloud?Blog: Women in Cybersecurity See Positive GrowthPodcast: Leading Change: Women in CybersecurityAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey! 

In today's episode, we revisit past conversations with Russell Gainford, the Senior Vice President, Cloud Strategy & Operations at Tyler Technologies. Drawing from his extensive expertise in cloud-based technology solutions, Russell Gainford offers insights into the transformative impact of cloud adoption in government services and its resulting positive effects on resident experience and engagement. He emphasizes how cloud technology has fundamentally reshaped government operations, facilitating more efficient, accessible, and user-friendly services while enabling public sector employees to scale and seamlessly integrate their systems. Tune in to gain a thorough understanding of the benefits the cloud can bring.We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration, which saves you $250, is now open at: www.tylertech.com/connectLearn more about the topics discussed in this episode with these resources:E-Book: A Digital Government Guide to Modernizing the Resident ExperienceBlog: Cloud Advantages Help Government ResiliencyBlog: The Cloud Experience: Improving Government ServicesBlog: Is it Time for Your County to Move to the Cloud?Video: Enhanced Security and Efficiency in the CloudBlog: District Goes From Cumbersome to Convenient with CloudPodcast: Leveraging the Cloud to Elevate the Digital Resident ExperiencePodcast: What to Know About Cloud Adoption with Russell GainfordAnd you can listen to other episodes of the podcast at this link: https://www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey! 

In today's episode, we revisit a previous conversation with Sloane Wright, the Senior Vice President of Payments at Tyler Technologies. With over two decades of experience in delivering cutting-edge payment solutions for government agencies, Sloane provides valuable insights into the dynamic evolution of government payment systems. Discover how these innovations have not only streamlined processes but have significantly elevated the resident experience.We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration, which saves you $250, is now open at: www.tylertech.com/connectLearn more about the topics discussed in this episode with these resources:Blog: How Governments Can Keep Up With Payments TrendsBlog: Creating a Better Payment Experience for EveryoneBlog: 3 Ways Payment Systems Improve Access and SatisfactionBlog: How Governments Can Offer Worry-Free Payment OptionsVideo: Payment Solutions Built for Government, Trusted by ResidentsTyler in the News: Why payments to government agencies should be easierPodcast: Citizen Expectations with Sloane WrightPodcast: Why Payments are Important for Government with Sloane WrightPodcast: Emerging Trends with Sloane WrightCase Study: Faster Access to Information and Improved Customer Support in Monroe, OHVideo: Connect 2024 Indy Hype VideoAnd you can listen to other episodes of the podcast at this link: https://www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey! 

This episode takes looks at how technology in state systems has evolved over time, the importance of fraud monitoring and prevention, strategies for navigating the current landscape of security threats, and recommendations for the future. The episode features Tyler's Vice President of Digital Government Policy & Advocacy and former Kansas Secretary of State, Ron Thornburgh.We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration, which saves you $250, is now open at: https://www.tylertech.com/connectLearn more about the topics discussed in this episode with these resources:Case Study: Improving Operations and Reducing Cost with Digital LicensesTyler in the News: Arkansas Medical Marijuana Commission OKs online renewal of business permitsBlog: Three States that Simplified FilingVideo: TEA Winner: Texas Health Professions CouncilVideo: Connecticut's State Regulatory Best Practices Improve ROIVideo: Empowering States and Residents With Software and ServicesVideo: Connect 2024 Indy Hype VideoAnd you can listen to other episodes of the podcast at this link: https://www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey! 

This episode takes looks back at episodes from 2023 about topics focusing on how a modern digital infrastructure empowers the public sector.We chat with 5 Tyler thought leaders and learn about how open data usage, utilizing the Cloud, and connecting residents to digital solutions have helped governments solve problems, create efficiencies, and connect communities.We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration is now open at: https://www.tylertech.com/connectLearn more about the resources discussed in this episode:o Webpage: Modernize Your Government Softwareo E-Book: A Digital Government Guide to Effective Data Strategieso White Paper: Leveraging Data as a Transformative Asseto Video: Paperless Processes Connect Datao Video: SANDAG's Journey to Connect Communities With Datao Video: Connect 2024 Indy Hype VideoAnd you can listen to the full conversations for the interview clips you heard today at this link: https://www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey! 

This episode takes looks back at Connect 2023 in San Antonio, Texas.We chat with 5 Tyler Excellence Award winners, and learn about how they approached the projects that transformed their cities, towns, and counties. We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration is now open: https://www.tylertech.com/connectLearn more about the resources discussed in this episode:o Video: How a Virginia County's Enterprise Software Manages Growtho Video: Bloomington's Open Data Journeyo Video: How Enterprise Tech Simplifies a Texas Town's Developmento Blog: Award Winners Deliver Online Community Development Serviceso Video: SANDAG's Journey to Connect Communities With Datao Video: Connect 2024 Indy Hype VideoLet us know what you think about the Tyler Tech Podcast in this survey! 

This episode takes an in-depth look at how the court systems have evolved, key factors such as AI driving the evolution of an electronic court system, and tips on how to begin modernizing your court system. The episode features Tyler's President of the Courts & Justice Division, Brian McGrath.Learn more about the resources discussed in this episode:Choctaw Nation Expands Judicial ServiceWhite Paper: The Evolution of an Advanced CourtHow Virtual Courts are Improving Access to JusticeIntegrated Software for Courts & Justice AgenciesTyler Technologies Acquires Computing System InnovationsTyler Buys AI-Backed Court Document Tech Provider CSILet us know what you think about the Tyler Tech Podcast in this survey! 

This episode takes an in-depth look at how complex data management has evolved, key factors such as AI driving further change in the public sector, and insights for optimizing data quality. The episode features Tyler's Director of Product Management in the Data & Insights Division, Kyle Hall.Learn more about the resources discussed in this episode:e-book: A Digital Government Guide to Effective Data StrategiesModernize Your Government SoftwareWhite Paper: New Directions with DataBlog: Build Government Trust with DataSuccess Stories: How Data & Insights Transforms CommunitiesLet us know what you think about the Tyler Tech Podcast in this survey! 

Congressman Ed Perlmutter, Former U.S. Representative for Colorado's 7th Congressional District (2007-2023), joins Tyler's Alex Valvassori to discuss the SAFE Banking Act, SAFER Banking Act, and the Congressman's history with legalizing and regulating cannabis within the United States. This episode was recorded on October 2, 2023. There are references to specific roles held by members of congress that became outdated by the time the episode was released on October 16, 2023. Learn more about the resources referenced in this episode:Key Cannabis Licensing System Priorities BlogThe SAFE Banking ActThe SAFER Banking Act  Mr. Perlmutter is a former member of the U.S. House of Representatives, having served eight terms representing the Seventh Congressional District of Colorado. Before serving in the U.S. House, Mr. Perlmutter served in the Colorado State Senate for two terms, including two years as president pro tempore. There, he earned a reputation as a bipartisan bridge-builder and a champion of renewable energy and smart growth policies. Over the course of his political career, Mr. Perlmutter has developed many relationships at the federal, state and local levels across a broad range of subjects. Prior to his political experience, Mr. Perlmutter was with a Denver-based law firm for more than 20 years, where he practiced business law with an emphasis in commercial litigation and Chapter 11 bankruptcies. We want to hear from you. Please fill out our survey! 

This episode takes an in-depth look into how A.I. is being used to attack networks, the identification of socially driven A.I. attacks, defending against A.I. driven attacks and how to use A.I. systems safely with renowned ethical hacker Erica Burgess. Learn more about the resources discussed in this episode:October 17 Webinar How A Cyber Attacker Moves Through A Network, presented by NACoOctober 23-24 Cybercrime SymposiumDEF CON Hacking Organization Tyler's Cybersecurity solutions Leading Change: Women in Cybersecurity With Danelle Daley PodcastLet us know what you think about the Tyler Tech Podcast in this survey! 

Lewis Koski, CSO, joined Metrc in March 2019 where he originally served as COO. Previously, Lewis helped build the first state agency in the U.S. to develop and implement medical and adult-use cannabis policy, serving as the director of the Colorado Marijuana Enforcement Division. His conversation with Tyler's Alex Valvassori digs into cannabis regulation and policy trends. Find out more about the resources discussed in this episode:5 Things to Know About Cannabis Licensing Systems BlogHow One Former Regulator Views Cannabis Programs PodcastHow Mississippi Created a Medical Cannabis Program PodcastCannabis Regulations With CANNRA PodcastHow Missouri Handles Medical Marijuana Licensing Podcast CANNRAMetrc We want to learn more about you! Take our survey to tell us what you want from the Tyler Tech podcast:Survey  

To learn more about the resources discussed in this episode, click the links below: Video Capabilities in CAD with Tyler Tech & CarbyneTyler's Public Safety OfferingsCarbyne's websiteCarbyne's partnersWe want to learn more about you! Take our survey to tell us what you want from the Tyler Tech podcast:Survey

We want to hear from you! Take this survey to share more about what you like about the Tyler Tech podcast: ***Tyler Tech Podcast Survey***Learn more about the topics discussed in today's episode here: Tyler Technologies's Affiliate Partnership with NASACTNew Jersey's Open Data PortalNew Jersey's Data-Driven DirectionSee How NJ Measured Post-Pandemic Recovery 

Data management and analysis tools can empower governments to manage, fix, and prevent issues within their community services. Discover the resources referenced in the episode:Clermont County, Ohio, VideoClermont County Open Data PortalTexas Department of Information Resources Success StoryTexas Open Data PortalAustin Launches Performance Site BlogAustin Open Data PortalIn this episode, Franklin Williams, Tyler's Data & Insights Division president, joins the pod to discuss the development and evolution of data programs, examples of jurisdictions harnessing the power of their data, and what future trends in data management governments should be ready for. 

Citizen identity and access management solutions can enhance government's digital engagements with their residents. Discover the resources referenced in the episode:Tyler's white paper, Improving Resident Engagement With Identity and Access ManagementTyler's e-book, A Digital Government Guide to Modernizing The Resident ExperienceThe Tyler Tech Resource Center City Hall Selfie Day with ELGL In this episode, Mike Teeters, Tyler's Senior Product Manager of Corporate Development, and Nick Winston, Sr. Director of Product Strategy for Tyler's Digital Solutions Division, share their thoughts on CIAM, how residents are interacting with these systems, and how governments can deliver better services by creating a digital profile for their residents that can be shared across departments and jurisdictions. 

Learn more about how Tyler can partner with you to modernize your government software and enhance your resident experience here. Discover the resources referenced in the episode:Tyler's e-book, A Digital Government Guide to Modernizing The Resident ExperienceThe Tyler Tech Resource Center City Hall Selfie Day with ELGL In this episode, Russell Gainford, Tyler's Sr. Vice President of Cloud Strategy & Operations, joins host Beth Amann to discuss the evolution of digital government services and how cloud technology can not only provide seamless, integrated services but also significantly enhance the resident experience.  The team discusses the shift to modern cloud-based services, how governments can assess their tech stacks, and why this shift is achievable– no matter where you are in your digital journey. 

In this episode of the Tyler Tech Podcast, join host Jeff Harrell as he sits down with the guest Curtis Updike, a former teacher and school staffing professional. Get ready to dive deep into the intricacies of finding suitable substitutes for teachers, aides, and principals when they need to be absent from school. Curtis brings his wealth of experience and expertise to the table, shedding light on the often-overlooked challenges of matching the right individuals to specific school staffing positions. Tune in to gain a better understanding of the benefits parents, students, substitutes, and school staff get with a technology solution that actually finds the best fit for the school. Whether you're an educator, a school administrator, or simply curious about the inner workings of the education system, this episode offers invaluable insights into the often under-appreciated art of school staff substitution.