Podcasts about government services

Thursday, February 27th, 2025Today, the Office of Personnel Management sent out a memo directing massive reductions in force; the Trump administration threatens a permanent visa ban for trans athletes; Musk cancelled contracts that help veterans only to reinstate them the next day; Jeff Bezos announced a revamp to the Washington Post op ed section causing the editor to quit; a Democrat in Maine won her state special election by 43 points; the US logs its first measles death in a decade; judge Amy Berman Jackson extends the restraining order keeping Special Counsel Hampton Dellinger in his job through Saturday; Republicans in the House have passed Trump's budget including sweeping cuts to Medicaid; and Allison and Dana deliver your Good News.Stories:Wednesday's Campaign Round-Up: Minnesota's Tim Walz passes on Senate race | MSNBCDemocrat Sean Faircloth easily wins Bangor-area legislative seat in special election | Bangor Daily NewsTrump administration sets stage for large-scale federal worker layoffs in new memo | AP NewsHouse narrowly adopts budget plan to advance Trump's agenda in a win for Speaker Johnson - Scott Wong, Sahil Kapur, Melanie Zanona, Syedah Asghar and Julie Tsirkin | NBC NewsJeff Bezos' revamp of 'Washington Post' opinions leads editor to quit - David Folkenflik | NPRFirst measles death reported in Texas as Kennedy downplays the outbreak - Erika Edwards | NBC News Good Trouble:ACTION REQUEST -  Today USAID staff in Washington received word that they can go into USAID headquarters at the Ronald Reagan Building to retrieve their personal belongings. The entire Washington-based staff will have two days, this Thursday and Friday, in one-hour windows by bureau and in 15-minute increments per person. No boxes or packing materials will be provided. There are staff who have worked at the RRB for 20-30 years, and it is the "mother ship" for most of us. This will be an extremely emotional two days. So, we would like to encourage anyone who is able to join us at the RRB to "clap out" staff, with signs of support. If you're able to bring extra packing materials and / or drinks and snacks please do. We want to show these people how you treat public servants who have given their lives to the important work we do.THURSDAY 7:30 am - 6:00 pmFRIDAY 7:30 am - 3:30 pmUSAID Ronald Reagan Building 1300 Pennsylvania Ave. NWThere is public parking in the RRB garage, and the closest metros are Metro Center (red line) and Federal Triangle (orange/blue). If you are planning to park in the garage please make sure to have a government-issued ID (driver's license).*Tomorrow is The Blackout. Don't buy anything unless it's from a small local business on Friday, February 28th.Federal workers - feel free to email me at fedoath@pm.me and let me know what you're going to do, or just vent. I'm always here to listen. Check out muellershewrote.com for my interview with a systems security expert about the massive breach at opm.gov caused by Elon MuskCheck out other MSW Media podcastsShows - MSW MediaCleanup On Aisle 45 podSubscribe for free to MuellerSheWrote on SubstackThe BreakdownFollow AG and Dana on Social MediaAllison Gill Substack|Muellershewrote, Twitter|@MuellerSheWrote, Threads|@muellershewrote, TikTok|@muellershewrote, IG|muellershewrote, BlueSky|@muellershewroteDana GoldbergTwitter|@DGComedy, IG|dgcomedy, facebook|dgcomedy, IG|dgcomedy, danagoldberg.com, BlueSky|@dgcomedyHave some good news; a confession; or a correction to share?Good News & Confessions - The Daily Beanshttps://www.dailybeanspod.com/confessional/From The Good NewsIRS Free File: Do your taxes for freeIowa DOGE - FeedbackCleanup on Aisle 45 - MSW MediaHRC.org/events Check out other MSW Media podcastshttps://mswmedia.com/shows/Subscribe for free to MuellerSheWrote on Substackhttps://muellershewrote.substack.comFollow AG and Dana on Social MediaDr. Allison Gill Substack|Muellershewrote, Twitter|@MuellerSheWrote, Threads|@muellershewrote, TikTok|@muellershewrote, IG|muellershewrote, BlueSky|@muellershewroteDana GoldbergTwitter|@DGComedy, IG|dgcomedy, facebook|dgcomedy, IG|dgcomedy, danagoldberg.com, BlueSky|@dgcomedyHave some good news; a confession; or a correction to share?Good News & Confessions - The Daily Beanshttps://www.dailybeanspod.com/confessional/ Listener Survey:http://survey.podtrac.com/start-survey.aspx?pubid=BffJOlI7qQcF&ver=shortFollow the Podcast on Apple:The Daily Beans on Apple PodcastsWant to support the show and get it ad-free and early?Supercasthttps://dailybeans.supercast.com/Patreon https://patreon.com/thedailybeansOr subscribe on Apple Podcasts with our affiliate linkThe Daily Beans on Apple Podcasts

Independent investigative journalism, broadcasting, trouble-making and muckraking with Brad Friedman of BradBlog.com

Dan Delmar, in for Aaron Rand, is joined by Monique Jerome-Forget, Special advisor for Osler, Hoskin & Harcourt LLP and former President of the Treasury Board, Minister of Finance, Minister of Infrastructure and Minister of Government Services under the Jean Charest Government.

In this Government Keynote session, we hear insights from Raj Thuppal, Executive Vice-President, Shared Services Canada on his department's new strategic direction to accelerate progress in areas of digital services, connectivity, hosting and cyber security. Our government leader describes how to collaborate with partners and clients for a world-class enterprise-wide government IT and digital landscape and he discusses how he and his team have been improving digital service delivery through Canada's Digital Ambition. Raj Thuppal, Executive Vice-President, Shared Services Canada For more great insights head to www.PublicSectorNetwork.co  

The SA economy took a step back in the third quarter, with GDP shrinking by 0.3% from July to September. The agriculture sector led the decline, while transport, trade, and government services also contributed to the slowdown. Here is the Chief Director for National Accounts at Stats SA Bokang Vumbukani-Lepolesa, Sakina Kamwendo spoke to Independent Economist, Elize Kruger

The Employment Development Department serves millions of Californians through dedicated programs and services like unemployment and disability benefits, Paid Family Leave, workforce services and more. They've been on a long-term transformation project to upgrade their IT infrastructure.  Ron Hughes, the Deputy Director for EDDNext, has three decades in IT leadership with a specific focus on large-scale digital transformation projects.  He'll be sharing what a 5 year IT modernisation project looks like in just 15 minutes.  Ron Hughes the Deputy Director for EDDNext For more great insights head to www.PublicSectorNetwork.co  

06th Nov: Blockchain DXB Podcast

User research is the linchpin behind the core services we rely on in every part of our lives. A fundamental part of the work is inclusive design (also known as universal design) to ensure all products and services work for everybody - regardless of age, ability or circumstance. In our latest episode of The Digital Lighthouse, Softwire's Research Principal, Callum Bates, delves into all the moving pieces that ensure no stone is left unturned when creating exceptional experiences for everyone.

In an insightful interview with Charlie Hamer, co-founder of the Public Sector Network, design research leader Carmine Mastrantone discusses actionable methods for creating citizen-centric solutions that can greatly enhance service delivery. Carmine Mastrantone, Design research Leader & Mentor. For more great insights head to www.PublicSectorNetwork.co  

Where could AI fit in local governance? That's what one speaker at the techNL conference is working to figure out. He's in St. John's this week for the conference where he hosted a session titled "Enhancing Government Services with AI: Provincial and Municipal Insights." (Krissy Holmes with Alex Shimla)

In this episode of The Boardroom 180 Podcast, host Munir Haque invites the Honourable Ralph Goodale, Canada's High Commissioner to the United Kingdom, to share insights on diplomatic relations and governance. The conversation covers the importance of anticipating global trends and how challenging it has become with the increasing pace of change and interconnectedness. They also discuss Goodale's extensive political career, spanning over four decades, and his current role in strengthening Canada-UK relations. Not only does Mr. Goodale highlight the complexities and responsibilities of diplomacy, but he also discusses his experiences as High Commissioner in London, describing the city's vibrant cultural and political landscape. He reflects on the rapid and efficient political transitions in the UK, contrasting them with those in Canada and the US, and praises the UK's ability to switch governments swiftly and without turmoil. There is professionalism in the British public service in preparing for potential leadership changes that could serve as a model for other democracies, including Canada, which is effective but moves at a slower pace during transitions.Munir and Mr. Goodale explore the role of diplomats in fostering international relationships. The significance of maintaining strong ties with the new UK government following the recent election was stressed by Mr. Goodale, along with the importance of building relationships and ensuring Canadian interests are effectively represented. The episode provides a comprehensive look at the intricacies of diplomacy, the value of strong governance, and the critical role of international relationships in shaping global affairs.About Ralph GoodaleRaised on a family farm near Wilcox, Saskatchewan, Ralph Goodale received a Bachelor of Arts from the University of Regina in 1971, and a Bachelor of Laws from the University of Saskatchewan in 1972. He has practical experience in business, agriculture, law, and broadcasting, as well as federal and provincial politics.He was first elected to the Parliament of Canada in 1974 at the age of 24, representing Assiniboia in Saskatchewan. In the 1980s, he served as leader of the provincial Liberal Party, and was elected to the Saskatchewan Legislative Assembly in 1986.Mr. Goodale returned to the House of Commons in 1993 as the Member of Parliament for Wascana, and was subsequently re-elected in 1997, 2000, 2004, 2006, 2008, 2011 and 2015. He served in the federal Cabinet as Minister of Agriculture and Agri-Food, Minister of Natural Resources, Leader of the Government in the House of Commons, Minister of Public Works and Government Services, Minister of Finance, and Minister of Public Safety and Emergency Preparedness.In March of 2020, Mr. Goodale became Special Advisor to the Government of Canada with respect to Iran's deadly attack against Ukraine International Airlines Flight PS752 which claimed many innocent Canadian lives. In December of 2023, Mr. Goodale was named Canada's official representative to the Ismaili Imamat.  He continues in both of these roles.--Contact Munir Haque | ActionEdge Executive Development: Website: AEEDNow.comLinkedin: Action Edge Executive Development Inc.Contact Ralph Goodale: Website: International.gc.caParliament of CanadaTwitter / XPodcast Production:Recording:  PushySix StudiosProduction Assistance: Astronomic Audio--Transcript Ralph Goodale: [00:00:03] If you really want to score, skate to where the puck is going to be, not to where the puck is, because you'll always be after the fact. But you have to make those judgments about where the world is going, and making those judgments is harder now because it's all going faster and faster and faster and there are interconnecting circles and everything is more complicated.Munir Haque: [00:00:29] Hello everyone, and welcome to another episode of The Boardroom 180 Podcast. I'm your host, Munir Haque, an executive coach and senior board strategist. I have partnered with Action Edge Executive Development to lead their governance and political acumen division. In each episode, we meet with governance leaders and step into their boardrooms, where decisions shape the world around us. Munir Haque: [00:00:48] Welcome to another episode of The Boardroom 180 Podcast. Our guest today is the Honourable Mr. Ralph Goodale, High Commissioner for Canada in the United Kingdom of Britain and Northern Ireland and the Permanent Representative on the International Maritime Organization. He's been in this position since 2021, since retiring from Canadian politics. He was first elected to the Parliament of Canada in 1974 at the age of 24, representing Assiniboia and Saskatchewan. This was only two years after receiving his law degree. In the 1980s, he served as a leader of the provincial Liberal Party, and was elected to the Saskatchewan Legislative Assembly in 1986. Mr. Goodale returned to the House of Commons in 1993 and was Member of Parliament for Wascana, and was subsequently reelected in 1997, 2000, 2004, 2006, 2008, 2011 and 2015. He has served many federal cabinet positions, including Minister of Agriculture and Agri foods, Minister of Natural Resources, Leader of Government in the House of Commons, Minister of Public Works and Government Services, Minister of Finance and Minister of Public Safety and Emergency Preparedness, just to name a few. According to CBC, he is the only MP to serve under both Trudeau prime ministers. So, Mr. Goodale, I was truly honored to have you join our podcast today. Ralph is joining us from London, UK. So it's morning here in Calgary and it's late afternoon there in London? I think it's about seven or eight hour time difference. So welcome.Ralph Goodale: [00:02:23] Very nice to be on your program and very good to see you again, Munir. It's been a few years since we've had a visit. But glad to be on your podcast.Munir Haque: [00:02:32] Good. The UK is looking good on you.Ralph Goodale: [00:02:35] Well, this is a terrific assignment. One that I'm very grateful to have. London is a wonderful venue. There's art and culture and history and something fascinating or completely outrageous on virtually every street corner. The whole world passes through London as international affairs, politics, diplomacy, economic matters. This is an international intersection. We have excellent relationships with the UK government, whether it's the former conservative government or now the new labor government. The relationship between Canada and the UK is strong and deep and we work together on a whole vast variety of matters and we get a lot of things done together. And this last three years and four months that I have been in London in this role has been an incredibly busy period. When I arrived, they were grappling with Brexit and struggling to get out from under COVID, and then that evacuation from Afghanistan came along, and then there was the AUKUS situation. T...

One Nation MLC Sarah Game joins Matthew Pantelis. Listen live on the FIVEAA Player. Follow us on Facebook, X and Instagram.See omnystudio.com/listener for privacy information.

In this episode, Tudor, Kyle, & Sara analyze Governor Tim Walz's DNC speech. They argue that Walz's proposals, such as free school meals, reflect a broader Democratic agenda that undermines parental responsibility and increases government control. The team also critiques the Democrats' approach to governance, highlighting perceived contradictions and the use of fear tactics to divert attention from pressing issues like inflation and border security. The Tudor Dixon Podcast is part of the Clay Travis & Buck Sexton Podcast Network. For more visit TudorDixonPodcast.comSee omnystudio.com/listener for privacy information.

In this episode of Gov Tech Today, hosts Russell Lowery and Jennifer Saha discuss the intersection of commerce and government with California DMV Director Steve Gordon. Gordon shares his journey from the private sector to leading DMV's significant technological transformation. Topics include decision-making, overcoming challenges, enhancing customer service, and future-proofing DMV operations. The episode also highlights DMV's innovative social media strategy and vendor partnerships, emphasizing the importance of technology in improving state services.00:00 Introduction and Guest Introduction00:29 Steve Gordon's Journey from Private to Public Sector02:22 Challenges and Technological Transformations at the DMV04:43 Overcoming Obstacles and Implementing Changes07:19 Customer-Centric Innovations and Online Services10:58 Ensuring Long-Term Success and Embracing Emerging Technologies14:55 Effective Social Media Strategies and Public Engagement18:46 Partnerships with the Vendor Community24:26 Conclusion and Future Outlook

On this episode of The Tyler Tech Podcast, we welcome back Ron Thornburgh, former Kansas Secretary of State and current Vice President of Digital Government Policy & Advocacy at Tyler. Ron shares his insights on how platform technologies are transforming state business services, the benefits of low-code solutions, and the role of AI in government operations. Discover how modern technology can enhance efficiency, bolster security, and empower state governments to tackle complex challenges.We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?Learn more about the topics discussed in this episode with these resources:White Paper: The Future of Business ServicesIssue Paper: Strategies for Fraud Monitoring and PreventionBlog: Future-Proofing Government Through Technology ModernizationE-Book: A Digital Government Guide to Effective Data StrategiesBlog: Preparing for the Future of AI in GovernmentAnd you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey!

Blake and David explore the intersection of AI, remote work, and accounting technology. They take a look at the phenomenon of "mouse jiggling," examine various AI tools reshaping the accounting industry, and analyze a survey showing widespread adoption of AI in the workplace. There's also a review of different AI chatbots, highlights on new AI-powered accounting startups, and a brief look at the U.S. government's online passport renewal system. This wide-ranging conversation offers valuable insights into the evolving landscape of work and technology in the digital age.SponsorsLiveFlow - http://accountingpodcast.promo/liveflowRightRev - http://accountingpodcast.promo/rightrevMakers Hub - http://accountingpodcast.promo/makershubChapters(01:14) - Mouse Jiggling Scandal at Wells Fargo (05:28) - Pig Butchering Scams and Synapse Bankruptcy (09:20) - Return to Office Mandates and Employee Turnover (12:55) - AI Tools in Accounting: Zapier Central Demo (18:18) - Impact of AI on Freelance Jobs (21:49) - Private Equity and Audit Board Acquisition (26:05) - AI Co-Pilot for Accounting Firms: Materia Raises $6.3 Million (30:04) - Technology Maturity and Firm Revenue (36:10) - AI Adoption in the Workplace (38:15) - AI Tools Revolutionizing Financial Reporting (40:42) - The Rise of Chatbots: A Wall Street Journal Analysis (42:08) - Comparing Chatbot Performance Across Different Tasks (50:13) - The Future of AI in Accounting Firms (59:42) - Innovations in Government Services (01:02:08) - Wrap-Up and Announcements  Show NotesMeet Zapier Central's Chrome extension: Work with your personal AI bots anywherehttps://zapier.com/blog/zapier-central-chrome-extension/The Great AI Challenge: We Test Five Top Bots on Useful, Everyday Skillshttps://www.wsj.com/tech/personal-tech/ai-chatbots-chatgpt-gemini-copilot-perplexity-claude-f9e40d26Numeric secures $10m in Seed funding to revolutionise accounting automationhttps://fintech.global/2024/05/08/numeric-secures-10m-in-seed-funding-to-revolutionise-accounting-automation/Finaloop secures $35 Million in Series Ahttps://www.finextra.com/pressarticle/101198/finaloop-secures-35-million-in-series-aJune 2024 Update: Beta Release of an Online Passport Renewal Systemhttps://travel.state.gov/content/travel/en/passports/have-passport/renew-online.htmlCalifornia Board of Accountancy CPANext Surveyhttps://www.linkedin.com/posts/cbanews_we-want-to-hear-from-you-this-weekend-is-activity-7212584294232285184-25saNeed CPE?Get CPE for listening to podcasts with Earmark: https://earmarkcpe.comSubscribe to the Earmark Podcast: https://podcast.earmarkcpe.comGet in TouchThanks for listening and the great reviews! We appreciate you! Follow and tweet @BlakeTOliver and @DavidLeary. Find us on Facebook and Instagram. If you like what you hear, please do us a favor and write a review on Apple Podcasts or Podchaser. Call us and leave a voicemail; maybe we'll play it on the show. DIAL (202) 695-1040.SponsorshipsAre you interested in sponsoring the Cloud Accounting Podcast? For details, read the prospectus.Need Accounting Conference Info? Check out our new website - accountingconferences.comLimited edition shirts, stickers, and other necessitiesTeePublic Store: http://cloudacctpod.link/merchSubscribeApple Podcasts: http://cloudacctpod.link/ApplePodcastsYouTube: https://www.youtube.com/@TheAccountingPodcastSpotify: http://cloudacctpod.link/SpotifyPodchaser: http://cloudacctpod.link/podchaserStitcher: http://cloudacctpod.link/StitcherOvercast: http://cloudacctpod.link/OvercastWant to get the word out about your newsletter, webinar, party, Facebook group, podcast, e-book, job posting, or that fancy Excel macro you just created? Let the listeners of The Accounting Podcast know by running a classified ad. Go here to create your classified ad: https://cloudacctpod.link/RunClassifiedAdTranscriptsThe full transcript for this episode is available by clicking on the Transcript tab at the top of this page

Dave Sobel discusses three key topics related to AI and its impact on various sectors. The episode begins by highlighting Deloitte's AI report, which emphasizes the importance of talent strategy in addressing potential job displacement caused by AI advancements. The report suggests that generative AI will redefine jobs rather than replace them, underlining the need for upskilling and reskilling among employees to prepare for the evolving landscape.The episode also delves into positive AI stories, such as the Biden administration showcasing AI's potential in government services and the effectiveness of OpenAI's GPT-4 in analyzing financial statements. However, it also touches on negative instances, like McDonald's removing AI-powered order taker technology due to reliability issues and the high rate of false outputs in AI legal research tools. These examples underscore the importance of reliability, accuracy, and transparency in AI applications.Furthermore, the episode discusses the challenges faced by business leaders in understanding and implementing generative AI, as highlighted in research by Pegasystems. IT professionals express a strong desire to adopt AI technology but cite concerns about data quality, infrastructure readiness, and security. The need for government regulation, ethics, data privacy, and compliance policies is emphasized to ensure successful and secure AI adoption.In conclusion, the episode emphasizes the importance of human-AI collaboration, with AI complementing rather than replacing human expertise. It underscores the need for IT service providers to prioritize thorough testing, continuous improvement, and addressing foundational issues like data quality and infrastructure readiness to facilitate successful AI adoption. Three things to know today00:00 Deloitte AI Report: Generative AI to Redefine Jobs, Highlights Importance of Talent Strategy03:26 AI in Government Services: Biden Administration Highlights Benefits in Education, Healthcare, and More05:31 McDonald's Pulls AI Order Takers from Drive-Thrus After Viral Failures Highlight Reliability Issues  Supported by:  https://timezest.com/mspradio/https://www.huntress.com/mspradio/  All our Sponsors:   https://businessof.tech/sponsors/  Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

Oliver Slewa is a practising lawyer and previously worked as a Policy Officer at the Department of Justice. Oliver explores avenues for addressing complaints within NSW Government departments like education, housing, and social support services, highlighting engagement with the NSW Ombudsman and Victorian Ombudsman. Stay informed and empowered with these vital resources.

This episode of Gov Tech Today features hosts Russell Lowery and Jennifer Saha in conversation with Justin Brown, former Secretary of Human Services for Oklahoma, about the use and impact of Artificial Intelligence (AI) in government services, particularly in health and human services. Brown discusses his experiences and insights gained from serving during the pandemic, his role in spearheading conversations about AI across states, and the foundation of the Center for Public Sector AI. The discussion delves into the challenges and opportunities AI presents in enhancing client and workforce experiences, reducing regulatory burdens, and improving systemic efficiency within government services. The episode highlights the importance of ethical considerations, education, and creating operational guardrails for AI deployment, alongside exploring how AI can address critical issues like the benefits cliff, and improve decision-making, workforce processes, and cultural accessibility. A future outlook for the Center for Public Sector AI and its role in fostering collaboration across sectors to leverage AI for societal benefits is also discussed.00:00 Welcome to GovTech Today: Bridging Com and Gov00:41 Introducing Justin Brown: Insights from a Public Service Leader02:12 The Genesis of AI Focus in Public Service03:16 Forming the Center for Public Sector AI: A Collaborative Effort05:19 Educating Leaders and Setting Ethical Guardrails for AI09:38 Exploring AI's Potential in Health and Human Services10:36 California's Role and Comparisons in AI Adoption12:46 Addressing Data Quality and Governance in AI Applications14:54 Unpacking AI Use Cases and the Future of Public Sector AI30:53 The Center for Public Sector AI: A Vision for the Future

Poverty deprives Badjao communities of opportunities to break the cycle. Meet Melvin Yagong and Edriane Casipong, members of Tawi-Tawi Sanib Pwersa Kabataan. On Kasama sa Pagbabago, they discuss how they've taken "Project Kiyum" from distributing hygiene kits, to opening doors for Badjaos to access education and government services.–“Kasama sa Pagbabago” is a podcast by YouthLedPH—a project of The Asia Foundation and the United States Agency for International Development, and powered by PumaPodcast.For more inspiring stories about young Filipino changemakers, subscribe to Kasama sa Pagbabago Hosted on Acast. See acast.com/privacy for more information.

“We'd love to hire someone and have them stay 6-8 years, but when it's not the reality anymore, then shifting that paradigm and mental model [is important.]-Jamie BrunoThe job market is constantly in flux. Sometimes it's an employer's market, sometimes a candidate's market, sometimes it's balanced.   One trend that is here to stay is the overall decrease in employee tenure. The 25-year gold watch is no longer a norm, it is an exception.  Today's guest shares his view that we need to work with the reality of shorter tenures, vs. be frustrated by them. My guest is Jamie Bruno. Jamie joined Ontario Tech University in 2017 and is currently Vice President, People and Transformation. Jamie is responsible for the full suite of labour relations and human resources functions, including transformative initiatives such as future-of-work modelling, improved digitization and access to information to enhance employee engagement, and optimizing features of the employee life cycle.Jamie has spent nearly 20 years in both human resources and labour relations across the broader public sector, serving as Chief Human Resources Officer at North York General Hospital, where he launched the hospital's first People Strategy, and leading strategic HR business operations at both Treasury Board Secretariat and the Ministry of Government Services in the Ontario Public Service.Jamie completed his undergraduate degree at the University of Toronto, and earned both his MBA and MIR (Master of Industrial Relations) degrees from Queen's University.In this episode of Talent Management Truths, you'll discover:A window into the management side of a large and growing university  An example of a flexible work program that can help organizations go beyond existing geographic boundariesInsight into how to reframe the fact that employees don't necessarily stay in the same company for a long timeLinksJamie Bruno on LinkedinAre you a Talent leader who is longing for a safe place to bounce ideas off of? In addition to my group programs I work privately with a select few clients as their Talent Management Thought Partner. I will help you, over the next 90 days, create the space, the intention and the strategy to implement an initiative that is CRITICAL to your team. Let's chat and see if there's a fit. Book me online at greenappleconsulting.ca/contact Stay Connected JOIN our free, value-added Community of Peers and Learning! Lisa hosts regular FREE Talent Talks for HR and Talent Management Leaders to expand your network, spark ideas and learn with your peers. We leverage large group discussion and small group breakouts: https://www.greenappleconsulting.ca/TalentTalks Share the Show Like what you've heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions: Launch Apple's Podcast app on your iPhone or iPad. Tap the Search icon (on the botton) and search for “Talent Management Truths.” Tap the album art. On the podcast page, tap the Reviews tab. Tap Write a Review at the bottom of this page. Follow me LinkedIn: https://www.linkedin.com/in/lisa-mitchell-acc-ctdp-7437636/ Instagram: @greenappleconsulting Facebook: https://www.facebook.com/greenappleconsulting.ca

Jess Carter is the VP of Client Experience and Delivery Ops at Resultant, a modern consulting firm focused on data analytics, tech, and digital transformation. Jess helps strategically grow and develop the Government Services team, which she leads through key initiatives like the State of Indiana Case Management and Labor Exchange system. Her work with clients in the public, private, and nonprofit sectors has honed her ability to align stakeholders and her keen sense for matching skillsets to project needs. Listen in and Level up! Let's Go! Join the community at: instagram.com/leadershipisfemale instagram.com/emilyjaenson ⁠https://www.linkedin.com/in/emilyjaenson/⁠ ⁠https://www.linkedin.com/company/leadership-is-female-podcast/?viewAsMember=true⁠ --- Support this podcast: https://podcasters.spotify.com/pod/show/leadershipisfemale/support

Most citizens are excited by the prospect of greater digital government services and the convenience, speed and ease of self-serve platforms. However questions around government's ability to keep data safe and to use technology, like AI, in ethical ways threaten progress. How then can government build and maintain citizen confidence as we move towards automation and self service? Daniel Ramos, GM Digital Identity at the ACCC discusses the five elements of success in this week's Public Sector Podcast. Daniel Ramos, General Manager, Digital Identity, ACCC For more great insights head to www.PublicSectorNetwork.co  

A recent report indicates that 7 million phone calls made to service providers Centrelink and Medicare were not answered. The minister for Government Services, Bill Shorten, says that it will take a while for the situation to improve. - Centrelink மற்றும் Medicare ஆகிய இரண்டு சேவை வழங்குனர்களுக்கும் மக்கள் மேற்கொண்ட தொலைபேசி அழைப்புகளில் 7 மில்லியன் அழைப்புகளுக்குத் தொலைபேசி தொடர்பு கிடைக்கவில்லை என்று ஒரு அண்மைய அறிக்கை குறிப்பிடுகிறது. நிலைமையை மேம்படுவதற்கு சிறிது காலம் ஆகும் என்று Minister for Government Services – அரச சேவைகளுக்கான அமைச்சர், Bill Shorten தெரிவித்துள்ளார்.

The UK's public sector uses vast quantities of data to keep its vital services running. But what's the best way to communicate with the public about these services?Today's guest is Giuseppe Sollazzo, who currently heads up data products and services at the Department of Work and Pensions. He's spent his entire career at the heart of the public sector. Giuseppe initially aspired to be an academic, but one failed Ph.D. later, he realised he needed to be more agile in his career trajectory. This led him into the NHS, the Department for Transport, and placed him squarely at the nexus of how we communicate data across society. Giuseppe and his team also pen the famous Quantum of Sollazzo newsletter, which has become a staple in the open data community.We discuss communicating data to citizens, the role of AI in the public sector, and the UK's digital skills gap.00:00 - Intro02:46 - Legacy systems, public discourse, and information gathering at DWP06:37 - The role of AI in the public sector17:36 - The digital skills gap in the public sector30:10 - Dan's final thoughtsLINKS:Giuseppe Sollazzo: https://www.linkedin.com/in/giuseppesollazzoThe Quantum of Sollazzo: https://puntofisso.net/newsletter/Dan Klein: https://uk.linkedin.com/in/dplkleinZühlke: https://www.zuehlke.com/enWelcome to Data Today, a podcast from Zühlke.We're living in a world of opportunities. But to fully realise them, we have to reshape the way we innovate.We need to stop siloing data, ring-fencing knowledge and looking at traditional value chains. And that's what this podcast is about. Every two weeks, we're taking a look at data outside the box to see how amazing individuals from disparate fields and industries are transforming the way they work with data, the challenges they are overcoming, and what we can all learn from them.Zühlke is a global innovation service provider. We envisage ideas and create new business models for our clients by developing services and products based on new technologies – from the initial vision through development to deployment, production, and operation.

Lant Pritchett has described India as "flailing state", one where the limbs are not in sync with the head and the outcomes sought are not delivered. Sridhar Krishna talks to Bharat Reddy on how AI can be used to bridge the gap in state capacity and help Indians get the goods and services they desire from the government. Readings: Why does the Indian state both fail and succeed? By Devesh Kapur Is India a flailing state? By Lant Pritchett Breaking the Mould by Raghuraman Rajan and Rohit Lamba Do check out Takshashila's public policy courses: https://school.takshashila.org.in/courses We are @‌IVMPodcasts on Facebook, Twitter, & Instagram. https://twitter.com/IVMPodcasts https://www.instagram.com/ivmpodcasts/?hl=en https://www.facebook.com/ivmpodcasts/ You can check out our website at https://shows.ivmpodcasts.com/featured Follow the show across platforms: Spotify, Google Podcasts, Apple Podcasts, JioSaavn, Gaana, Amazon Music Do share the word with your folks    See omnystudio.com/listener for privacy information.

Without proactive project management you'll find yourself constantly firefighting, your team unengaged, and your business unit operating as a siloed lone ranger. All this leads to poor quality deliverables and damage to reputation. The City of Edmonton found themselves in the same boat. Projects faltered and the City operated reactively, without clear alignment or integration with broader City functions. With a four-pronged approach, focused on: 1. Direction 2. Transparency 3. People 4. Measures The City of Edmonton successfully realigned Project Management functions to deliver wide-spread business value. Nisreen Hussain shares the City's story in this week's episode of the Public Sector Podcast. Nisreen Hussain, Director - Corporate Technology, City of Edmonton For more great insights head to www.PublicSectorNetwork.co  

In today's episode, we revisit past conversations with Russell Gainford, the Senior Vice President, Cloud Strategy & Operations at Tyler Technologies. Drawing from his extensive expertise in cloud-based technology solutions, Russell Gainford offers insights into the transformative impact of cloud adoption in government services and its resulting positive effects on resident experience and engagement. He emphasizes how cloud technology has fundamentally reshaped government operations, facilitating more efficient, accessible, and user-friendly services while enabling public sector employees to scale and seamlessly integrate their systems. Tune in to gain a thorough understanding of the benefits the cloud can bring.We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration, which saves you $250, is now open at: www.tylertech.com/connectLearn more about the topics discussed in this episode with these resources:E-Book: A Digital Government Guide to Modernizing the Resident ExperienceBlog: Cloud Advantages Help Government ResiliencyBlog: The Cloud Experience: Improving Government ServicesBlog: Is it Time for Your County to Move to the Cloud?Video: Enhanced Security and Efficiency in the CloudBlog: District Goes From Cumbersome to Convenient with CloudPodcast: Leveraging the Cloud to Elevate the Digital Resident ExperiencePodcast: What to Know About Cloud Adoption with Russell GainfordAnd you can listen to other episodes of the podcast at this link: https://www.tylertech.com/resources/podcastLet us know what you think about the Tyler Tech Podcast in this survey! 

Featuring Mark Wittenburg, CIO of RaleighRob Lloyd, Deputy City Manager of San JoseChris Stewart, former CIO of the City of AustinMark your calendars for the 2024 Phoenix Live Podcast Tour April 1st-3rd, 2024 in Scottsdale, Arizona.Learn more here: https://www.techtables.com/2024-phoenix-live-podcast-tourBefore we get into this week's podcast, I wanted to give a special shout-out to TechTables podcast sponsors: SentinelOne, Verizon, and SAP.SentinelOne's AI-powered security platform to break down silos and protect this state's entire enterprise with real-time data and control. With seamless updates and overhead reduction securing 15,000+ endpoints across 25 agencies, SentinelOne partners to protect critical assets across states and agencies. Learn how SentinelOne empowers this state to stay secure.Verizon Frontline. The advanced network for first responders on the front lines. It's your mission. It's your Verizon.More than 35,000 agencies rely on Verizon Frontline and its mission-critical solutions. Check out the solutions built for first responders.Overwhelmed by Digital Transformation? Here's How One City Keeps Pace in the Digital Age.Provide residents and city employees with an even better, happier life through digital transformation.Download the Case Study Now--------

Feb. 14, 2024 - New York Immigration Coalition Executive Director Murad Awawdeh makes the case for expanding the languages that government forms and services are available in.

Marc Belliveau is the executive director of Harvest House.

For the end of the year, we're going to repost a few of Nathan's favorite AI scouting episodes from other shows. Today: Samuel Hammond joins the Future of Life Institute podcast to discuss how AGI will transform economies, governments, institutions, and other power structures. If you need an ecommerce platform, check out our sponsor Shopify: https://shopify.com/cognitive for a $1/month trial period. Samuel Hammond is a Canadian-born, DC-based senior economist for the Foundation for American Innovation, a think tank focused on bridging the cultures of Silicon Valley and DC. This conversation is super wide ranging, covering the most likely default path to AGI, the economic and institutional transformations that AI will beget, the critical distinction between thinking about AI in isolation versus as part of a dynamic system, the proposal for a Manhattan or Apollo like megaproject for AI safety, and lots more. You can subscribe to Future of Life Institute here: https://futureoflife.org/project/future-of-life-institute-podcast/ You can read Samuel Hammond's blog at https://www.secondbest.ca --- SPONSORS: Shopify is the global commerce platform that helps you sell at every stage of your business. Shopify powers 10% of ALL eCommerce in the US. And Shopify's the global force behind Allbirds, Rothy's, and Brooklinen, and 1,000,000s of other entrepreneurs across 175 countries.From their all-in-one e-commerce platform, to their in-person POS system – wherever and whatever you're selling, Shopify's got you covered. With free Shopify Magic, sell more with less effort by whipping up captivating content that converts – from blog posts to product descriptions using AI. Sign up for $1/month trial period: https://shopify.com/cognitive MasterClass https://masterclass.com/cognitive get two memberships for the price of 1 Learn from the best to become your best. Learn how to negotiate a raise with Chris Voss or manage your relationships with Esther Perel. Boost your confidence and find practical takeaways you can apply to your life and at work. If you own a business or are a team leader, use MasterClass to empower and create future-ready employees and leaders. Moment of Zen listeners will get two memberships for the price of one at https://masterclass.com/cognitive Omneky is an omnichannel creative generation platform that lets you launch hundreds of thousands of ad iterations that actually work customized across all platforms, with a click of a button. Omneky combines generative AI and real-time advertising data. Mention "Cog Rev" for 10% off www.omneky.com NetSuite has 25 years of providing financial software for all your business needs. More than 36,000 businesses have already upgraded to NetSuite by Oracle, gaining visibility and control over their financials, inventory, HR, eCommerce, and more. If you're looking for an ERP platform ✅ head to NetSuite: http://netsuite.com/cognitive and download your own customized KPI checklist. X/SOCIAL: @labenz (Nathan) @hamandcheese (Sam) @FLIxrisk (Future of Live Institute) @gusdocker (Gus) @CogRev_Podcast (Cognitive Revolution) TIMESTAMPS: (00:00) Intro: End of year and bonus episodes (04:24) Discussion on AI Timelines (14:08) Insights from Information Theory (15:11) Sponsors: Shopify | MasterClass (32:12) AI Progress and Hard Steps in Evolution (34:21) Sponsors: NetSuite | Omneky (39:12) Government Preparedness for Advanced AI (46:16) The Internet's Role in Mass Mobilization and Erosion of Trust (49:16) AI's Impact on the Economy and Job Market (01:05:47) The Role of AI in Monitoring and Surveillance (01:27:18) The Potential Dangers of Open-Sourcing AI (01:30:13) AI's Impact on Government Power (01:36:24) The Influence of AI on Society and Privacy (01:42:21) The Future of Government Services in a Techno-Feudalist Society (01:53:58) The Future of AI in Robotics (02:15:25) The Role of AI in the Future of Financial Markets

Bill Shorten, Minister for the National Disability Insurance Scheme and Government Services, has released the review of the NDIS, which recommends sweeping changes to the scheme. The reforms to come will see the states take up much of the responsibility for providing services for people with more minor issues, especially children with developmental delays. Shorten joined the podcast to talk about the way ahead for a scheme that has run off the rails and become financially unsustainable. 

In a live stream by Avèro Advisors, the founder and CEO discussed the importance of artificial intelligence (AI) and its integration into the public sector. He highlighted AI's potential in improving paper-heavy and process-intensive processes. He also mentioned the use of AI in generating documentation, reading documentation, and ensuring compliance with regulations. The CEO emphasized that while AI may change job roles, it will not eliminate jobs as human verification is still needed. He also discussed the potential of AI in aiding crisis communication or emergency responses. The CEO encouraged public sector entities to envision how AI can improve operations and explore AI-enabled ERP solutions and natural language reporting.

У четвртак 23. новембра у Данденонгу је свечано обележено 30 година Удружења српске заједнице Аустралије. Том пригодом говоре су одржали председница УСЗА Силвана Вукадиновић, затим Габријел Вилијамс министарка за услуге владиних агенција, права потрошача и јавног саобраћаја у Влади Викторије (Gabrielle Williams, Minister for Government Services, Minister for Consumer Affairs and the Minister for Public and Active Transport), Вивијен Њуен, председавајућа Викторијске комисије за мултикултурализам ( Vivienne (Viv) Nguyen, Victorian Multicultural Commissioner) и Ђулиан Хил члан федералног парлманета за седиште Брус (Julian Hill MP, Federal Member for the Bruce electorate in the Australian Parliament). Такође Лана (Јанковић) Формосо, новоизабрана градоначелница Градске општине Данденонг (Cr Lana Formoso elected Mayor of Greater Dandenong City Council). Додељене су и захвалнице преданим добровољцима који делују у оквиру УСЗА.

40% of a clinicians time is currently spent on administrative tasks within Ontario Health. Buy axing the fax though there is a huge opportunity to reduce administrative burden - specially in relation to paperbased workflows - freeing up clinicians to focus on delivering care. Colleen McDuffe shares how the Patients Before Paperwork system is reinvigorating patient-clinician relationships and changing how providers communicate across the health ecosystem.     Colleen McDuffe, VP Customer Experience and Business Integration, Ontario Health   For more great insights head to www.PublicSectorNetwork.co

The latest episode of Mathematica's On the Evidence podcast features Elizabeth Linos, the 23rd recipient of the David N. Kershaw Award and Prize. Linos is a public management scholar and behavioral scientist who studies, designs, and tests innovations in how government works. On the episode, Linos talks about what public sector workers and public policy researchers can learn from each other, how she selects research topics that have salience in the policy community, and what she is learning about scaling up and sustaining successful pilot projects in government. A full transcript of the episode is available at mathematica.org/blogs/elizabeth-linos-on-using-evidence-to-bolster-the-public-sector-workforce-and-improve-government

This episode takes an in-depth look at how complex data management has evolved, key factors such as AI driving further change in the public sector, and insights for optimizing data quality. The episode features Tyler's Director of Product Management in the Data & Insights Division, Kyle Hall.Learn more about the resources discussed in this episode:e-book: A Digital Government Guide to Effective Data StrategiesModernize Your Government SoftwareWhite Paper: New Directions with DataBlog: Build Government Trust with DataSuccess Stories: How Data & Insights Transforms CommunitiesLet us know what you think about the Tyler Tech Podcast in this survey! 

Are you ready to be a part of an enriching conversation with Chris Martin, Vice President of Strategic Sourcing and Government Services at World Wide Technology? As we unpack his journey, you'll discover how an ex-swim captain from UMass Amherst, a co-host of a student sports radio, and now a father of four, balances his personal and professional life with admirable grit and perseverance.  I am thankful for the kind introduction made by Joel Leege to make today's episode possible, where we met at the Bullhorn Engage conference. Chris shared so many golden nuggets of wisdom as we discussed the importance of #gratitude, #resilience, and everyday acts of #kindness in shaping our parenting style.  One thing that Chris and I both believe will never go out of style is to be nice.Expect an emotional rollercoaster as we stroll down memory lane with Chris, exploring his love for sports, childhood dreams, and the significance of his role at Worldwide Technology.  As our conversation continued, we explored the power of family traditions and the influence of his father's military service. Get ready for a deep dive into teaching kindness, reflecting on past regrets, and the invaluable lessons we can learn from them.After a heartfelt discussion, we shifted gears into a fun lightning round, where we learned about Chris's love for rap music, followed by a dynamic quick-fire round of questions highlighting his favorite football team!  Wrapping up the episode, we celebrate the little wonders of life and reflect on the core values of Worldwide Technology. So, buckle up for an episode brimming with laughter, lessons, and an abundance of love for family and the exhilarating game of life.Lastly, I must tag the book Chris just finished by his good friend, Neil P. Rogers, who wrote "Bar Tips."Lattitude Sitka Our sea adventures cover fishing, wildlife tours, beach excursions, scuba diving, snorkeling, paddleDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Please don't forget to leave us a review wherever you consume your podcasts! Please help us get more dads to listen weekly and become the ultimate leader of their homes!

In this podcast, I interview Kerry Lewis Bass, who has many years of experience improving...

In this episode, Sheldon speaks to Dr. Delaine Fowler is a recognized expert in the Work Health Connection. A physical therapist specializing in workplace injuries, Delaine has helped thousands of patients on their road to physical recovery. Delaine's company serves 10,000 employees by placing physical therapists and certified athletic trainers where they're needed most: the workplace. Her clients include major brands like Aldi, Jeld Wen, and Dillards. Delaine is a popular keynote speaker and workplace safety thought leader known for her practical approach and industry shaping insights.

This episode I pulled in Shane Ginnan, retired Police Chief and Director of Public Safety as well as Pete Olson, retired Town Manager and Director of Government Services to talk with Cumberland Police Chief Suzanne Woodland about Organizational Leadership. Chief Woodland goals with Organizational leadership is making sure that her department has all of the tools they need to properly complete their responsibilities including updating policies, such as light duty policies, recruitment and retaining employees. Chief hopes that by working on organizational leadership that when she decides to leave this post she has left it better than when she found it. Prior to becoming Chief, Woodland served as Commander of Investigations & Administration Divisions and was the top detective for CMPD, being at the center of many major cases. Woodland also served as a Field Training Officer, Certified Instructor, CIT Officer, Patrol Supervisor, and several other responsibilities at CMPD. Woodland comes from a large police family where her father, brother, uncle, and grandfather have all served either Indianapolis and/or Cumberland. Chief Woodland is also a graduate of the IMPD Leadership Academy (2016) and of the 283rd Session of the FBI National Academy (2022). Chief Woodland has maintained the goal of ensuring CMPD is one of the most professional and dedicated law enforcement agencies in Central Indiana to provide the absolute best police services to the Town of Cumberland. Shane has over 25 years of law enforcement experience and conducts security and safety assessments for our clients. Shane uses crime prevention through environmental design concepts to make facilities safer for staff, clients and visitors. Shane is a former Chief of Police, FBI National Academy graduate, ALiCE & Stop the Bleed instructor and uses his knowledge of violent critical indents to help staff have a plan to react properly. Pete Olson is focused on positive outcomes for all entities by creating impactful relationships with elected officials, residents, and stakeholder. He recently retired from public service after more that 20 years of experience in local government and enjoys utilizing various techniques to vision, implement, construct, and operate projects and government services that lead to successful communities. Utilizing his skills as a veteran high school football official, he is able to overcome conflicts while seeing both sides of the situations. Chief Woodland is a huge fan of Prince and even has even toured his estate. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, Sheldon tells you how to use the Instructor Development Course (IDC) to grow your business. He also introduces the Hydrogen Sulfide IDC class online in July with Stan Smiley as the instructor. Visit Primus.training for more details.

When it comes to selling a safety consulting course, it's essential to emphasize the value and benefits that the course provides to potential customers. Here are some tips on how to effectively sell your safety consulting course: Highlight the course's benefits, Show real-life examples, Emphasize the instructor's expertise, Offer customized solutions, Use digital marketing, Offer discounts and promotions. By following these tips, you can effectively sell your safety consulting course and help potential customers understand the value and benefits of your offering.

ChatGPT from OpenAI has been a buzz in the global market. In this episode, Sheldon asks ChatGPT what are some limiting beliefs for those who want to quit their job and start a safety consulting business. ChatGPT replied: There can be several limiting beliefs that may prevent someone from leaving their job and starting their own business. Here are a few examples: 1) Fear of Failure 2) Lack of self-confidence 3) Financial concerns 4) Lack of support 5) Negative self-talk. Sheldon reviews his thoughts on these answers.

In this episode, Sheldon give you 5 ways to get a side gig in safety and health. Working on the side is where you do another job in addition to your current job. Most side gigs in safety leads to someone starting thier own safety consulting business. Here are 5 ways to get started: Upworks gig worker, safety consulting match making companies, host your own webinars, do you own weekend live classes, and start a podcast with sponsors.

Jim Poesl of Safety Wars drops in to talk with Sheldon about some of his recent guys. Topics have included the International Conference on Climate Change, Global Financial Crisis, Data hiding from OSHA, the OSHA general duty clause, Soverngn Immunity, and many more topics.

On this month's episode of the American Blue Economy Podcast, our host Rear Admiral, Tim Gallaudet, PhD, US Navy (ret) conducts the 4th in a series on technology in the American Blue Economy. While his most recent shows looked at Unmanned Systems,  Biotechnology, and Artificial Intelligence in the Blue Economy, this latest episode explores space – specifically satellite technology - in the American Blue Economy. Gallaudet previously wrote about these capabilities in RealClearScience with an article titled 7 Technologies Revolutionizing Our Understanding of the Ocean. Today he is joined by four guests who are world-class leaders in space technologies used for ocean understanding, conservation, and sustainable use. They are Natasha McCrady, Director of Government Solutions, for Tomorrow.io,  Mark Lorden, Co-founder & Chief Development Officer at Exo-Space, Jessica Hulsey, Director of Government Services, Xona Space Systems, and John Fisher , President, Brandywine Photonics. Tune in if you want to be taken out of this world!

In the 21st century, Americans are used to having many easy interactions online, albeit mostly in the private sector. We interact with sites like Amazon and Google often and have come to expect that our interactions will be seamless and effective. Government does not have the same expectations, but many Americans do want to interact with government online and modernization is a key goal of federal officials. Deloitte Consulting recently released a report titled “The Digital Citizen: A Survey of How People in the United States Perceive Digital Government Services,” which examines how Americans interact with digital government and how they feel about it. Michele Causey is a Managing Director at Deloitte Consulting, where she leads digital government transformation practice. She joined the podcast to discuss the report and digital government.

Have you ever wondered what it's like to work in product management and UX design in the government? Dana Chisnell, the Acting Executive Director for Customer Experience at Homeland Security, tells Melissa Perri what it's like in this episode of Product Thinking. Dana shares her journey from being an independent consultant to ultimately joining Homeland Security. She describes the challenges of implementing human-centered design in a massive government organization, and the importance of proactive user research to inform service design. Listen in to learn how Dana and her team are working to improve customer experiences for the public in their interactions with DHS agencies, from TSA to FEMA. Dana Chisnell is the Acting Executive Director for Customer Experience at Homeland Security. She has over two decades of experience in UX design and research, and has worked with both private companies and government agencies. Dana is the co-founder of the Center for Civic Design, a nonprofit organization that works to improve the voting experience for all citizens. She also served on the board of the Usability Professionals' Association and is a frequent speaker at conferences on user experience design, research, and civic technology. You'll hear Melissa and Dana talk about: Proactive user research is essential to inform service design in the government context, and to improve customer experiences for the public. Implementing human-centered design in a massive government organization like DHS requires a shift in mindset from focusing on reactive customer service to proactively understanding the needs of customers and reaching the most vulnerable. Product management and user experience design are relatively new concepts to the federal government, and there is a need to expand the pool of practitioners and build design and research ops. DHS has committed to improving customer experiences across its agencies, including FEMA, TSA, USCIS, and CBP. Dana's team at Homeland Security is working on building and scaling design and research ops, and expanding the pool of practitioners, while also supporting the commitments made by DHS agencies under President Biden's executive order. Different government agencies have varying levels of CX and UX maturity. The government is focused on impact and improving people's lives rather than maximizing revenue, which changes the incentives for product decisions. The process of product management and user experience design is similar in the private and public sectors, but outcomes are measured differently in the government. The political climate in the Executive Office and Congress can affect the potential outcomes for the public. The challenge in government is getting stakeholders to think about outcomes rather than outputs. Demonstrating the impact that a program will have on people helps get stakeholders to shift their mindset towards outcomes. Problem focus is still applicable in government product management, just like in the private sector. When working for the government, it's important to take into account the whole population, not just a perfect persona that a private company may prioritize. Dana advises starting by working with the most vulnerable people first, such as those who have been historically marginalized, to understand their situation before moving on to other groups of personas. The power dynamic when doing user research with vulnerable people is sensitive, and it's important to not make people more vulnerable and afraid by doing the research and design work. Third parties such as vendors or nonprofits may be trained to do the work instead. Everyone on a team should do research, regardless of their role, to gain exposure to users and customers. The government measures user experience by the level of burden experienced when filling out a form. There are incentives for lowering that burden, and basic usability testing with the intended audience can help achieve this. Resources: Dana Chisnell on Website | LinkedIn | Twitter CX at Homeland Security