Titans of the Trades

What if the difference between your best month ever and losing a loyal customer came down to one phone call?In this episode, Ryan sits down with David Powers, a Chief Experience Officer at Rooter Hero Plumbing and CX Riot Radio host, to dig into how most home service companies get call centers wrong - and how it's costing them more than they think. David shares what he's learned from decades running call centers (starting at age 17!) and now leading the ultra-efficient, ultra-human customer support engine at Rooter Hero.You'll learn:Why treating employees better always leads to better customer service.What a 5-minute response window does for conversion rates.How real-time data (even on a smartwatch!) is changing the game.The biggest mistake small shops make when it comes to incoming leads.And what AI should (and shouldn't) be doing in your service business.If you think having “just one CSR” means these lessons don't apply to you, think again. David's insights prove this stuff matters whether you have 1 tech or 100.Connect With David:Website: https://rooterhero.com/LinkedIn: https://www.linkedin.com/in/davidjpowers2/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this episode of Titans of the Trades, Ryan Englin welcomes Carl Veillette, CPO at Newforma. Carl dives deep into his journey from architecture to leading innovation in construction software. Discover how he's helping blue collar teams modernize without losing their roots.Carl shares the real challenges of merging startups with legacy companies, the importance of cross-platform collaboration between job sites and offices, and how Newforma is building a Google-style search engine for construction knowledge. This is a must-listen for anyone in construction, engineering, or leadership roles looking to future-proof their operations.Connect With Carl:Website: https://www.newforma.com/LinkedIn: https://www.linkedin.com/in/carlveillette/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

Joe Crisara, known as "Uncle Joe" in the trades, went from being $471,000 in debt to building one of the most respected coaching businesses for service contractors. In this episode, Joe, America's Service Sales Coach at Service MVP, shares the hard lessons he learned as a contractor, the moment a customer changed his life, and how tiered pricing transformed his business. If you're tired of running on low margins or struggling to close deals, this is the conversation you've been waiting for. Joe unpacks premium, mid-range, and economy pricing strategies that actually convert - and shows you how to emotionally connect with customers so they want to buy. This one's packed with game-changing insight.Connect With JoeWebsite: https://servicemvp.com/LinkedIn: https://www.linkedin.com/in/joecrisara/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

What happens when homeowners start expecting HVAC quotes with Amazon-level speed? In this episode of Titans of the Trades, Ryan Englin sits down with Josh Koplin, Co-Founder of EDEN, to talk about the seismic shifts hitting the residential HVAC industry.Josh shares how EDEN's instant quoting tool is flipping the script, giving consumers the transparency they crave while delivering more qualified leads to contractors. But it's more than just software. Josh dives deep into modern buying behavior, why traditional sales models are breaking down, and how AI-driven search is about to upend local SEO as we know it.If you're a contractor wondering how to adapt to the new digital-first customer, or you're trying to stay competitive in the face of AI disruption, this episode is packed with insights you can't afford to miss.Connect With Josh:Website: https://www.e-denhomes.com/LinkedIn: https://www.linkedin.com/in/josh-koplin-57654230/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

Most construction business owners are great at building things, but not at building wealth. In this episode, Ryan Englin talks with Aaron Mills, Founder and CEO of DAAXIT, a firm helping contractors clean up their financials and scale smarter. Aaron shares how he took an electrical contractor from $30M to $90M and sold it at a 12x multiple, then realized most construction companies don't even know if they're profitable.Aaron also explains:The #1 financial tool contractors overlook.Why rollercoaster profits signal inaccurate books.How one client cut 50% of their workload and saved their marriage.If you're running your business off your bank balance or waiting until tax season to know how you did last year, this conversation is for you. Learn what a WIP schedule is, why your net income might be lying to you, and how a fractional CFO can help you work less and make more.If you want to build a business that supports your lifestyle, not swallows it, this is your episode.Connect With Aaron:Website: https://daaxit.com/LinkedIn: https://www.linkedin.com/in/aaron-mills-11902272/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

What does it take to build a thriving business from the ground up and successfully pass it to the next generation? Elvin Hurst Sr., Founder of Kountry Kraft, shares his incredible journey - from milking cows on the family farm to running a custom cabinetry business with over 100 employees. In this episode, Elvin Sr. reveals:The Christmas gift that launched his business.How he maintained quality craftsmanship through decades of change.His secrets to hiring and retaining great employees in a shifting job market.What it takes to transition a business to the next generation.Visit the Website: https://www.kountrykraft.com/If you're a business owner looking to grow, lead, or transition your company to family members, this episode is a must-listen! Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this episode of Titans of the Trades, Ryan Englin sits down with Roland Ligtenberg, Co-Founder of Housecall Pro, to discuss AI's transformative role in the home services industry. They explore how automation and AI team members are helping contractors streamline operations, improve customer communication, and overcome labor shortages. Roland also shares actionable strategies for hiring and retaining skilled tradespeople, including how to build long-term relationships with local trade schools. If you're a home service business owner looking to scale, increase efficiency, and future-proof your company, this episode is a must-listen!Key Topics Covered: ✅ How AI is revolutionizing customer service in home services ✅ The impact of AI team members on efficiency and profitability ✅ The labor shortage crisis – and how to attract top trades talent ✅ Why trade schools are an untapped hiring goldmine ✅ How Housecall Pro is helping contractors grow with automation

Growing up in a family-owned HVAC and plumbing business, Crystal Williams has seen firsthand how the trades evolve and how businesses must adapt to thrive. Now, as the Founder and Creative Strategist at Lemon Seed Marketing, she helps blue collar businesses develop powerful branding strategies, drive employee engagement, and create company cultures that attract top talent.In this episode, Crystal shares:The mindset shift needed to modernize a family business.How investing in branding and culture transformed her company into a multi-location powerhouse.Why making tough personnel decisions can be the key to long-term success.The hidden hiring goldmine that most trades businesses ignore (hint: it's 50% of the population!).If you're looking for actionable insights on leadership, marketing, and growth in the skilled trades, this episode is a must-listen!Check Out Lemon Seed Marketing: https://www.lemonseedmarketing.com/Follow Crystal: https://www.linkedin.com/in/crystal-williams-35835b114/

In this conversation, Greg Cayea, CEO & Founder at FunnelPros, shares his journey from being a Guinness World Record holder to becoming an expert in funnel building and automation for the home services industry. He discusses the challenges faced by contractors in marketing, the importance of integrating AI into their systems, and the future trends in automation. Greg emphasizes the need for a robust backend system and effective advertising strategies to grow a business, while also highlighting the significance of understanding technology to solve real problems.TakeawaysThe journey into funnel building began with a passion for automation.Rube Goldberg machines serve as a metaphor for effective funnels.Home service companies often struggle with customer recognition and engagement.AI can enhance customer service and scheduling in home services.Effective advertising is crucial for generating leads in the home service industry.A robust backend system is essential for nurturing leads and existing customers.Future trends indicate a shift towards AI agents in business processes.Understanding technology is key to leveraging automation tools effectively.Chapters03:03 The Genesis of Funnel Building and Automation05:56 Understanding Rube Goldberg Machines and Their Relevance08:56 Challenges in Home Services Marketing11:45 The Role of AI in Home Service Automation14:49 Integrating New Leads into the System17:59 Advertising Strategies for Home Service Contractors20:50 Future Trends in Automation and AIConnect With Greg:Website: https://funnelpros.ai/LinkedIn: https://www.linkedin.com/in/gcayea/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this conversation, Christie Hoffman, Founder of Engagement Academy, dives into the intricacies of workplace culture, employee engagement, and the critical role of leadership in fostering a positive work environment. Christie shares her journey of discovering the systemic issues that plague organizations and emphasizes the importance of understanding employee feedback as a pathway to growth. She discusses the challenges of burnout in blue collar jobs and the necessity for managers to develop empathy and soft skills to support their teams effectively. Ryan and Christie talk about the need for ongoing training for managers to enhance their leadership capabilities and improve overall employee satisfaction. They discuss the critical importance of employee engagement in the trades, exploring how companies can measure the ROI of engagement initiatives. They also dig into generational shifts in the workforce, particularly focusing on the unique needs and expectations of Gen Z. The discussion emphasizes the necessity of effective communication, intentional leadership, and the establishment of strong company values to foster a positive work environment and enhance employee satisfaction.TakeawaysEmployee feedback is crucial for organizational success.Engagement surveys should be an ongoing process, not a one-time event.Managers need training in empathy and soft skills.Creating psychological safety is essential for open communication.Investing in manager training leads to better employee outcomes.Understanding individual employee situations can improve performance.Feedback loops help identify and address workplace issues.A culture of trust enhances employee engagement and retention. Investing in employee engagement yields tangible results.Companies must prioritize engagement to remain competitive.Generational differences impact employee expectations and engagement strategies.Gamification can enhance engagement, especially for Gen Z.Intentionality in leadership can transform company culture.Understanding employee needs leads to better retention and satisfaction.Chapters00:00 The Journey to Workplace Culture Expertise03:10 Understanding Employee Engagement and Feedback05:59 Combatting Burnout in Blue Collar Jobs11:58 The Role of Managers in Employee Well-Being17:55 Investing in Manager Training for Better Outcomes22:23 Measuring Employee Engagement ROI25:10 The Importance of Employee Engagement27:50 Generational Shifts in Workforce Engagement30:40 Understanding Different Generational Needs36:24 The Role of Communication in Engagement39:19 Intentional Leadership and Company ValuesConnect With Christie:Website: https://www.engagementacademy.co/LinkedIn: https://www.linkedin.com/in/christiehoffman/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

What does it really mean to be an employer of choice in the trades?In this 100th episode celebration, host Ryan Englin goes solo to unveil the CHOICE Framework, a step-by-step blueprint for building a company where top talent wants to work and stay. Discover the six pillars that will transform your workplace:Clear Vision, Values, and PurposeHigh-Trust LeadershipOpportunities for GrowthIndustry-Leading ReputationCompetitive Pay and StabilityEngaged WorkforcePacked with real-life examples and actionable takeaways, this milestone episode sets the stage for a new series of solo deep dives into each CHOICE element. Whether you're a contractor, trades leader, or business owner, this is the episode that will reshape how you hire, retain, and lead.Don't miss what's next - subscribe and follow Titans of the Trades.Highlighted Episodes:Episode 1: Adam Witty, CEO of Forbes Books, “3 Fallacies That Hold Back Your Recruiting Efforts”Episode 73: Jim Bush, CEO of Weather Shield Roofing Systems, “12 Laws of a Great Workplace”Episode 77: Matt Ebert, CEO of Crash Champions, “Building an Empire: From 8 to Nearly 650 Locations”Episode 87: Chad Prinkey, Founder and CEO of Well Built Construction Consulting, “Overcoming the Valley of Death in Business”Episode 60: Richard Hart, Founder of Hart's Plumbing and Heating, “The Power of an Apprentice Academy”Episode 16: Jennifer Wilkerson, VP of Innovations and Advancements at NCCER , “Overcoming the Labor Shortage”Episode 17: Josh Zolin, CEO of Windy City Equipment Service, “Attracting The Next Generation With A Better Story”Episode 93: Roger Wakefield, Founder of RogerWakefield.com, “The Journey of a Blue Collar Influencer”Episode 94: Mat Gates, President of Erickson-Hall Construction, “From Employee to Owner: The ESOP Journey”Episode 21: Ryan Schmitt, CEO of Petticoat-Schmitt, “Petticoat-Schmitt Client Case Study”Episode 62: Levi Torres, President of High 5 Plumbing, “The Best Way to Grow Your Team”Episode 85: Don Magruder, CEO at RoMac Building Supply, “Tackling the Labor Crisis in Construction”Connect With RyanWebsite: https://corematters.com/LinkedIn: https://www.linkedin.com/in/ryanenglin/  Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this conversation, Didi Azaria, a serial entrepreneur and the CEO of Workiz, shares his insights on entrepreneurship, emphasizing the importance of execution over product, common mistakes in pricing, and the significance of employee relationships. He discusses strategies for business growth, the role of AI in enhancing operational efficiency, and how to choose the right software solutions for contractors. Didi highlights the need for businesses to adapt to the changing landscape, particularly with the rise of AI, while maintaining a focus on human skills and relationships.TakeawaysExecution is more important than the product itself.Understanding pricing is crucial for business success.Maintaining good relationships with employees enhances productivity.A multi-location strategy can drive business growth.Choosing the right software is essential for operational efficiency.AI can amplify business processes without replacing human roles.Investing in quality software is better than opting for the cheapest option.AI should be viewed as a tool to support teams, not replace them.Successful businesses adapt to technological advancements like AI.Training and human skills are vital in the evolving business landscape.Chapters02:26 Key Insights for Entrepreneurs03:50 Common Mistakes in Pricing and Margins06:35 The Importance of Employee Relationships07:51 Strategies for Business Growth10:00 Choosing the Right Software Solutions13:38 The Role of AI in Business Operations21:37 ResourcesConnect With Didi:Website: https://www.workiz.com/LinkedIn: https://www.linkedin.com/in/adiazaria/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this conversation, Doug Donovan, CEO of Interplay Learning, discusses the mission and impact of the company dedicated to enhancing training for skilled trades through innovative technology. He highlights the importance of engaging and effective learning methods, the challenges of adopting digital training, and shares success stories from companies that have implemented their solutions. Doug also emphasizes the future of training in the trades, particularly the role of AI and digital tools in shaping the learning experience.TakeawaysInterplay Learning focuses on providing training for overlooked skilled trades.Engaging and effective learning methods are crucial for skill development.Job shadowing is effective but does not scale well.Technology can mimic effective mentoring at scale.Retention improves significantly with investment in employee training.Digital-first approaches are essential for recruiting younger workers.AI and simulations will revolutionize training in the trades.The effectiveness of online learning in trades will surpass traditional methods.Investing in people is key to retaining talent in the skilled trades.Chapters02:57 The Evolution of Training in Skilled Trades06:08 Technology's Role in Skill Development09:07 Challenges in Adopting Digital Training12:07 Case Studies and Success Stories14:59 The Future of Training in the TradesConnect With Doug:Website: https://www.interplaylearning.com/LinkedIn: https://www.linkedin.com/in/doug-donovan-141b842b/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this conversation, Catherine Bares, Service Coach & Trainer at BDR Co, shares her extensive journey in the HVAC industry, transitioning from a dispatcher to a profit coach. She emphasizes the importance of team dynamics, effective compensation structures, and the role of AI in enhancing business operations. Catherine provides insights into profitability strategies and the necessity of soft skills training for technicians, while also discussing current trends in the industry.TakeawaysProfit coaching goes beyond just revenue; it involves team dynamics.Celebrating team achievements is crucial for motivation.Understanding inefficiencies requires a holistic approach.Compensation structures should balance hourly pay with performance incentives.AI is becoming increasingly relevant in the HVAC industry.Technicians need training on both technical and soft skills.Engaging technicians with contests can boost morale and performance.Tracking performance metrics is essential for profitability.The human element in customer service remains irreplaceable.Chapters03:11 Understanding Profit Coaching05:49 The Importance of Team Dynamics in Profitability09:13 Compensation Structures: Hourly vs. Commission12:05 Trends in the HVAC Industry15:12 The Role of AI in BusinessConnect With Catherine:Website: https://www.bdrco.com/LinkedIn: https://www.linkedin.com/in/catherine-bares-8775b11a1/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

SummaryIn this conversation, Tom Kubiniec discusses his journey with SecureIt Tactical, a company he founded to provide innovative weapon storage solutions for the military and consumers. He emphasizes the importance of simplicity in problem-solving, drawing lessons from his military experience. Tom shares insights on claiming authority in a niche market, the transition from military to consumer products, and the significance of delegation in business growth. He also highlights the value of creating a positive company culture and employee incentives, as well as navigating challenges and finding opportunities in adversity.TakeawaysSimplicity is key in problem-solving, especially in complex industries.Claiming authority in your field leads to unexpected opportunities.Delegation is essential for breaking through ceilings in business.Creating a positive company culture can attract top talent without advertising.Sometimes the best ideas come when you're under pressure.Understanding your market and adapting to consumer needs is crucial.Engaging with employees and profit sharing enhances motivation.Learning from diverse perspectives leads to innovative solutions.Being an outsider provides a fresh perspective on industry problems.Continuous learning and adaptation are vital for long-term success.Chapters00:00 Introduction to SecureIt Tactical and Its Origins03:12 Simplicity in Problem Solving: Lessons from the Military05:50 Claiming Authority: The Journey to Becoming an Expert09:08 Transitioning from Military to Consumer Products12:01 The Importance of Delegation in Business Growth14:54 Creating a Positive Company Culture and Employee Incentives18:01 Navigating Challenges and Finding Opportunities in AdversityConnect With Tom:Website: https://www.secureitgunstorage.com/LinkedIn: https://www.linkedin.com/in/tomkubiniec/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

SummaryIn this conversation, Damion Lupo, CIO at FrameTec and CEO of eQRP, shares his journey from facing significant challenges as an entrepreneur to building a successful company focused on purpose and culture. He discusses the importance of learning from failures, investing in people, and creating a positive work environment. Lupo emphasizes the need for businesses to innovate, especially in the housing crisis, and provides actionable insights for smaller companies to enhance their culture and employee satisfaction. He also introduces his 10 steps to achieving financial success, encouraging listeners to think differently about their business and personal growth.TakeawaysFailure can lead to significant learning and reinvention.Creating a purpose-driven culture can reduce turnover and increase employee satisfaction.Investing in people leads to long-term success and profitability.Scaling a business requires a shift in mindset and goals.Hiring the right people is crucial for maintaining a strong company culture.A-players are essential for driving business success and innovation.Understanding employee pain points can lead to better retention strategies.Investing in employee well-being can reduce costs and improve productivity.Thinking differently about financial goals can lead to greater achievements.Chapters00:00 From Hard Knocks to Entrepreneurial Success02:59 Lessons from Failure and Reinvention05:47 Building a Purpose-Driven Company Culture08:50 Innovating in the Housing Crisis11:47 Investing in People for Long-Term Success15:06 Scaling Up: The Path to Growth18:09 Hiring for Success: The A-Player Mindset21:10 Empowering Change: The 10 Steps to 10 MillionConnect With Damion:Website: https://www.frametec.com/Website: https://eqrp.com/Book: https://damionlupo.com/turnkeyretirementLinkedIn: https://www.linkedin.com/in/damionlupo/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

SummaryIn this conversation, Mat Gates, President of Erickson-Hall Construction, shares insights into the company's journey towards becoming a 100% employee-owned organization through an ESOP. He discusses the importance of effective communication during the transition, the challenges faced, and the strategies implemented to engage employees. Mat emphasizes the significance of investing in people, addressing the labor crisis in the construction industry, and leveraging technology to enhance training and operations. The conversation highlights the company's commitment to fostering a culture of ownership and retention among its workforce.TakeawaysErickson-Hall transitioned to a 100% employee-owned company through an ESOP.Effective communication is crucial during the ESOP transition.Employee engagement is enhanced through education and transparency.Celebrating retirements helps illustrate the benefits of employee ownership.Hiring for traits and culture fit is essential for retention.Investing in technology can bridge the labor gap in construction.The construction industry faces a significant labor crisis.Recognition and performance management contribute to employee retention.Creating a supportive environment fosters long-term employee relationships.Erickson-Hall is committed to continuous improvement in employee benefits.Chapters00:00 Introduction to Erickson-Hall Construction02:49 The Journey to Employee Ownership06:00 Communicating the ESOP Experience08:46 Building a Culture of Engagement and Retention12:02 Addressing the Labor Crisis in Construction15:11 Investing in People and Technology18:13 Conclusion and Future OutlookConnect With Mat Gates:Website: https://ericksonhall.com/LinkedIn: https://www.linkedin.com/in/mat-gates-112009244/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this engaging conversation, Ryan Englin interviews Roger Wakefield, a prominent figure in the plumbing industry and a leading blue collar influencer on social media. Roger shares his journey from a high school dropout to a successful plumber and influencer, emphasizing the importance of social media in connecting with the younger generation. The discussion covers various themes, including the significance of automation and AI in the trades, the power of storytelling, and strategies for attracting new talent to the plumbing profession. Roger also highlights the need for ongoing training and learning in the industry, encouraging tradespeople to embrace their stories and communicate their "why" effectively. The episode concludes with practical tips for aspiring influencers and a free resource for getting started on YouTube.TakeawaysRoger Wakefield is a leading blue collar influencer on social media.Social media is crucial for connecting with the younger generation.Automation and AI can significantly improve efficiency in the trades.Storytelling is a powerful tool for engaging customers and employees.Plumbing can be made appealing to the next generation through education and outreach.Professional appearance and communication can change perceptions of plumbers.Training and continuous learning are essential for success in the trades.Understanding your “why” can drive business growth and employee engagement.Asking “why” multiple times can help uncover deeper motivations.Investing in employees leads to better company performance.Chapters06:29 Automation and AI in the Trades12:30 Making Plumbing Cool Again19:51 The Journey to Plumbing: A Personal Story25:06 The Power of Storytelling in Business32:32 Investing in Learning and Growth38:24 Getting Started on YouTube: Practical TipsConnect With Roger:LinkedIn: https://www.linkedin.com/in/rogerwakefield/Website: https://www.rogerwakefield.com/5 Things you can do on YouTube Giveaway: https://5thingsyt.rogerwakefield.com/lead-magnet-7151-6765 Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this conversation, Brie Reis shares her inspiring journey from Administrative Assistant to CEO of Elite Roofing and Solar. She discusses the importance of finance in the trades, effective communication, and the significance of building relationships to retain talent. Brie emphasizes the need to attract women to the trades and how empowering them in leadership roles can transform the industry. She also highlights the mission of Roofing Academy in helping roofing companies grow and succeed.TakeawaysBrie Reis started as an Admin Assistant and grew into her role as CEO.Understanding finance is crucial for success in the trades.Building relationships with employees fosters loyalty and retention.Regular one-on-ones with team members enhances communication and accountability.Women bring unique problem-solving skills to the trades.Creating a supportive environment attracts women to the industry.Empowering women in leadership roles can change the narrative in trades.Roofing Academy helps small roofing companies reach their goals.Community among roofing professionals is vital for growth.Caring for employees' personal lives leads to better business outcomes.Chapters06:04 The Importance of Finance in the Trades12:00 Effective Communication in a Remote Environment17:47 Empowering Women in Leadership RolesConnect With Brie:LinkedIn: https://www.linkedin.com/in/brie-reis-751b0573/Website: https://elite-roofs.com/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

During this conversation, Travis Harvego, CEO at Roofle, shares his journey from a canvasser to the president of a successful remodeling company and the evolution of his current venture, Roofle. He discusses the importance of adapting to consumer trends, particularly in the roofing industry, and emphasizes the need for transparency and efficiency in pricing. Travis also highlights the significance of employee engagement and retention strategies, revealing how his company maintained a turnover rate of less than 1%. He addresses the challenges of implementing new technology in the construction sector and offers insights on overcoming resistance to software adoption. The conversation concludes with a focus on the future of roofing and the benefits of embracing technology for both contractors and consumers.TakeawaysUnderstanding consumer trends is crucial for success.Employee engagement leads to lower turnover rates.Transparency in pricing builds consumer confidence.Technology can streamline the sales process.Implementation is key to successful software adoption.Contractors must adapt to changing consumer demands.Engaged employees contribute to a positive company culture.Roofle offers tools to enhance contractor efficiency.Chapters03:04 The Evolution of Roofle: From B2C to B2B SaaS05:56 Understanding Consumer Trends in the Roofing Industry09:04 Employee Engagement and Retention Strategies12:03 Implementing Technology in the Construction Sector15:03 Overcoming Resistance to Software Adoption18:05 The Future of Roofing: Transparency and EfficiencyConnect With Travis:LinkedIn: https://www.linkedin.com/in/travis-harvego-9bb2a8175/Website: https://www.roofle.com/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this conversation, Josh Zolin discusses his journey as a CEO and author, focusing on the challenges faced by blue collar business owners in the skilled trades. He emphasizes the importance of soft skills, employee development, and the need for change management in the industry. Josh introduces BITNW Academy, a platform designed to help blue collar workers enhance their skills and adapt to technological advancements, ultimately aiming to create a more engaged and loyal workforce.TakeawaysThe skilled trades industry faces a significant labor shortage.Character development is as important as skill development in the workforce.Soft skills like communication and conflict resolution are crucial for blue collar workers.Change management is essential for adapting to new technologies in the trades.BITNW Academy focuses on employee development for blue collar business owners.Creating alignment between technicians and leadership can drive business success.Early adopters within a company can facilitate smoother transitions during change.The younger generation values soft skills more than previous generations.Investing in employee development leads to increased loyalty and retention. Chapters00:00 Introduction to Josh Zolin and His Ventures05:59 The Importance of Soft Skills in Blue Collar Work14:07 The Role of Technology in the Future of TradesConnect With Josh:LinkedIn: https://www.linkedin.com/in/joshzolin/Website: https://www.windycityequip.com/ Website: https://bitnw.academy/Book: https://www.amazon.com/Blue-New-White-Success-About-Until/dp/1544501765/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1683820534&sr=8-1 Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this conversation, Wade Swikle, Founder and CEO of 2 College Brothers Moving & Storage, shares his journey in the moving industry, detailing the evolution of his company and the challenges he faced in franchising. He emphasizes the importance of ownership in the franchise model, the need for detailed processes, and the significance of community engagement. Wade also discusses the dynamics of employee management in the moving industry, the entrepreneurial challenges he overcame, and the resources he has developed, including a conference and a book aimed at helping others in the industry.TakeawaysWade launched a podcast and a conference to support the moving community.Franchising allows for local ownership and community engagement.Creating detailed processes is crucial for franchise success.Ongoing support and training are essential for franchisees.Employee dynamics in the moving industry can be challenging.Wade emphasizes the importance of mentorship in his journey.The Moving Titan Retreat provides resources for movers.Wade's book distills lessons learned from his experiences in the industry.Chapters02:56 Franchising: The Ownership Model in Moving05:56 Challenges and Support in Franchising09:11 Building Processes for Success12:04 Navigating Employee Dynamics in the Moving Industry14:49 Overcoming Entrepreneurial Challenges18:14 The Moving Titan Retreat and Resources for Movers21:06 Wade's Book and Closing ThoughtsConnect With Wade:LinkedIn: https://www.linkedin.com/in/wadeswikle/Website: https://2collegebrothers.com/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this episode of Titans of the Trades, host Ryan Englin speaks with Cris Grossmann, CEO of Beekeeper, about the critical role of communication in frontline work environments. They discuss the challenges faced by frontline workers, the importance of retaining talent, and how Beekeeper's platform addresses these issues by streamlining processes and enhancing communication. Cris shares insights on the impact of technology in improving employee engagement and the necessity of creating a sense of belonging within organizations. The conversation highlights real-world examples of how Beekeeper has transformed communication and operational efficiency for companies in various industries.TakeawaysThe frontline disconnect is a significant issue in many organizations.Technology can simplify and improve frontline work processes.Retention of frontline workers is crucial for organizational success.Effective communication fosters a sense of belonging among employees.Digital tools can enhance employee engagement and feedback.Streamlining processes can reduce frustration and improve job satisfaction.Language barriers can hinder communication in diverse workforces.Celebrating achievements and milestones boosts morale and engagement.Crisis communication must be agile and effective.Understanding employee needs is key to improving retention strategies.Chapters00:00 Introduction to Beekeeper and Its Mission04:05 Understanding the Frontline Disconnect06:47 Challenges in Retaining Frontline Workers10:01 The Importance of Communication in the Workplace12:53 Streamlining Processes for Better Efficiency15:48 Enhancing Employee Engagement and Belonging18:52 Real-World Impact of Beekeeper's Solutions21:38 Future of Frontline Work and Beekeeper's Role Connect With Cris:LinkedIn: https://www.linkedin.com/in/crisgrossmann/Website: https://www.beekeeper.io/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this conversation, Chad Prinkey, Founder and CEO of Well Built Construction Consulting, discusses the significant challenges faced by construction companies, including financial pressures, the importance of effective leadership, and the transition from owner-operated to process-driven businesses. He emphasizes the need for empowering teams, creating standard operating procedures, and fostering a positive company culture to ensure sustainable growth and success in the industry.TakeawaysThe construction industry is challenging and financially demanding.Many contractors face the risk of profits disappearing due to unforeseen circumstances.Empowering team members is crucial for reducing owner workload.The “valley of death” refers to the transition from owner-operated to process-driven businesses.Standard operating procedures are essential for scaling a business effectively.Company culture significantly impacts employee behavior and performance.Most employees are average and companies should create environments for them to thrive.Growth should be approached cautiously, ensuring readiness to handle new challenges.Effective communication and clear expectations are vital for team success.Consultants can help businesses navigate their growth and operational challenges.Chapters02:58 Navigating Financial Pressures in Construction06:08 Empowering Leadership and Team Dynamics08:58 The Valley of Death: Transitioning to a Scalable Business11:56 Creating Effective Standard Operating Procedures15:07 Building a Thriving Company Culture17:53 Growth Readiness and Business Sustainability Connect With Chad:Website: https://www.wellbuiltconsulting.com/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this episode, Ryan Englin reflects on the past year at Core Matters, discussing key trends in hiring, the importance of focusing on people in business, and the impact of AI and automation. He introduces the concept of role packages to enhance employee onboarding and engagement, explains the “done for you” model for recruitment, and emphasizes the need for businesses to prioritize employee needs. Ryan also shares his plans for a second book and a personal brand, expressing gratitude to listeners and excitement for the future.TakeawaysThe podcast has shifted to focus more on storytelling and inspiration.Understanding that business is about people is crucial for success.AI and automation are changing the landscape of the trades.Role packages are essential for effective employee onboarding.The “done for you” model helps businesses streamline recruitment processes.Employee engagement and retention are tied to understanding their goals.Ryan is working on a second book to share more insights.A personal brand is being developed to expand Ryan's reach.Gratitude is expressed to listeners for their support and feedback.Chapters00:00 Year in Review: Core Matters' Journey06:10 The Impact of AI and Automation12:13 The Done For You Model18:10 Looking Ahead: New Projects and Personal BrandingConnect With Ryan:Website: https://corematters.com/Website: https://ryanenglin.com/LinkedIn: https://www.linkedin.com/company/corematters/Youtube: https://www.youtube.com/@corefithiring Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this conversation, Don Magruder, CEO of RoMac Building Supply, shares insights from his extensive experience in the construction industry. He discusses the growth of his company, the challenges of labor shortages, and the importance of investing in the next generation through partnerships with local schools. Don emphasizes the significance of promoting from within, employee development, and fostering a respectful workplace culture. He also highlights the evolving dynamics of the workforce and the need for businesses to adapt to new realities.TakeawaysRoMac Building Supply focuses on structural building materials, avoiding decor and plumbing.Promoting from within is a key strategy for RoMac's success.Partnerships with local schools are essential for addressing the labor crisis.RoMac has helped local high schools develop construction academies.Respect and empathy in the workplace lead to better employee retention.Mistakes in construction can be minimized through proper training and respect.The new generation is eager for opportunities in the construction field.Evolving perspectives on workforce dynamics are crucial for industry growth.Chapters02:49 Addressing the Labor Crisis in Construction06:12 Building Partnerships with Local Schools09:06 Investing in Employee Development11:55 The Importance of Respect in the Workplace15:03 Evolving Perspectives on Workforce DynamicsConnect With Don:LinkedIn: https://www.linkedin.com/in/don-magruder-ba8636b/Website: https://www.romacfl.com/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this conversation, Tamara Palmer, the Internal Communications Manager at Flagger Force, discusses the company's innovative approach to workforce management, emphasizing the importance of communication, safety, and employee engagement. She highlights the challenges of managing a dispersed workforce and how Flagger Force has implemented a unique points system to address attendance issues while fostering a supportive culture. The conversation also touches on the role of technology in enhancing communication and the company's commitment to creating a positive work environment for its employees.TakeawaysFlagger Force specializes in short-term traffic control for utilities and retail clients.The company has over 2,200 employees, primarily frontline flaggers.Communication is a significant challenge due to the dispersed nature of the workforce.Flagger Force has implemented a points system to manage attendance flexibly.The points system allows employees to withdraw points for personal emergencies without penalty.Safety is a core value, with extensive training provided to all employees.The company culture is built on values, vision, and mission, which are emphasized in training.Technology, such as the Beekeeper app, is used to enhance communication between field and office staff.Flagger Force has a second chance hiring program to support individuals transitioning back into the workforce.The leadership team is committed to continuous improvement and innovation in company practices.Chapters04:04 Challenges and Opportunities in a Dispersed Workforce10:03 Innovative Attendance Management: The Points System15:51 Building a Strong Company Culture21:54 Enhancing Communication with TechnologyConnect With Tamara:LinkedIn: https://www.linkedin.com/in/tamara-palmer/Website: https://flaggerforce.com/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this conversation, Ryan Englin interviews Vitaliy Kofman, Service Operation Manager at LaMarco Systems, a security and fire alarm company. Vitaliy shares insights into the company's operations, including how they navigate seasonal challenges, the importance of technology in improving efficiency, and strategies for attracting and retaining technicians. He emphasizes the role of continuous education and cross-training in employee retention and discusses the company's culture of growth and development.TakeawaysLaMarco Systems offers a wide range of products and services to navigate seasonal slowdowns.Technology has unified various operational systems for efficiency.Employee retention is enhanced through technology that reduces frustration.Continuous education and training are vital for technician development.Cross-training allows employees to contribute across different business areas.A strong company culture encourages technicians to seek growth opportunities.The company is expanding and adapting to industry changes.Maintaining a good reputation helps attract service requests from various clients.Investing in technology can simplify processes and improve communication.A supportive leadership fosters a culture of learning and development.Chapters03:08 Navigating Seasonal Challenges in the Security Industry06:01 Leveraging Technology for Operational Efficiency09:00 Attracting and Retaining the Next Generation of Technicians11:54 Continuous Education and Cross-Training for Employee Retention14:55 Fostering a Culture of Growth and Development17:55 Conclusion and How to Connect with LaMarco SystemsTo Connect With Vitaliy:LinkedIn: https://www.linkedin.com/in/vitaliy-kofman-5433565b/Website: https://lamarcosystems.com/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this conversation, Dan Laufer, CEO of PipeDreams, discusses their innovative approach in acquiring and growing plumbing and HVAC businesses. He emphasizes the importance of maintaining the original brand identity while centralizing operations to enhance efficiency. The discussion also covers the challenges faced by entrepreneurs in the trades, the integration of technology and AI, and strategies for addressing the labor crisis and improving employee retention.TakeawaysPipeDreams focuses on acquiring plumbing and HVAC businesses to help them grow.Maintaining the original brand identity is crucial for value creation.Centralizing operations can alleviate the burden on small business owners.AI can augment team capabilities but also commoditize services.Effective communication and training are key to employee engagement.Apprenticeship programs can successfully develop talent in the trades.Setting clear expectations helps in retaining employees.Creating a positive culture is essential for employee satisfaction.Top performers should be prioritized for good calls and compensation.The labor crisis requires a multifaceted approach to recruitment and retention.Chapters02:48 Challenges in the Trades Industry06:09 The Role of Technology in Business Growth08:56 AI's Impact on the Trades12:01 Addressing the Labor Crisis14:58 Retention Strategies in the TradesConnect With Dan:LinkedIn: https://www.linkedin.com/in/dlaufer/Website: www.pipedreams.com Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this conversation, Dan Cassara, CEO of Core Group, discusses their unique business model in the property damage restoration industry. He emphasizes the importance of supporting restoration contractors through training, empathy, and technology. The conversation highlights the critical role of frontline technicians, the need for empathy in service delivery, and the future of the industry with advancements in technology. Dan also shares insights about the Collective Conference, which offers networking and learning opportunities for professionals in the trades.TakeawaysCore Group operates as a hybrid franchisor for independent restoration companies.High retention rates in companies often relate more to culture than pay.Empathy training is essential for technicians to understand the impact of their work on clients' lives.Core University offers training for anyone in the construction or restoration space.The restoration industry is often unknown, despite its size and importance.Technicians are the backbone of restoration companies, delivering on promises made by sales teams.Investing in employee training and care translates to better customer service.Technology and innovation are key to the future of the restoration industry.The Collective Conference provides valuable networking and learning opportunities for industry professionals.Chapters02:50 Supporting Restoration Contractors: The Core Group Approach05:57 The Importance of Frontline Technicians08:57 Empathy and Training in Restoration Services12:03 The Role of Technology in the Future of Restoration14:56 The Collective Conference: Networking and Learning OpportunitiesConnect With Dan:LinkedIn: https://www.linkedin.com/in/dancassara/Website: https://gowithcore.com/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this conversation, RJ Burr, the President & CEO of Panex, discusses the critical role of oil in modern society, the importance of independent oil companies, and the significance of hiring the right people to build a successful team. He emphasizes the need for a positive outlook in business and the importance of seizing opportunities, especially in challenging market conditions. RJ also shares insights on creating a strong company culture and how to connect with him for further information about the oil industry.TakeawaysOil is the most important resource humans have ever utilized.83% of oil is produced by independent companies with 12 employees or less.The edge in business comes from hiring the best people.Successful people do what unsuccessful people are unwilling to do.You have a choice on your outlook every day.Building a team takes time and effort, one person at a time.Control what you can control and focus on the positive.A strong company culture leads to employee retention.Seizing market opportunities leads to significant growth.Connecting with the right people is crucial for success.Chapters02:52 The Importance of Oil in Modern Society05:53 The Role of Independent Oil Companies09:03 Hiring the Best People in the Industry12:01 Building a Strong Team and Company Culture14:49 Seizing Opportunities in the Oil Market17:56 Maintaining a Positive Outlook in BusinessConnect With RJWebsite: https://panex.us/LinkedIn: https://www.linkedin.com/in/rj-burr-06a609162/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this conversation, Ryan speaks with Jonathan Klemm, Founder of Quality Builders, about the evolving landscape of the construction industry, the importance of technology, and the value of treating subcontractors as partners. Jonathan shares his journey into the trades, the founding of Quality Builders during the pandemic, and the company's vision for growth. He emphasizes the need for mentorship, the significance of a strong team, and the future of the trades amidst challenges such as workforce shortages and the need for technological advancement.KeywordsQuality Builders, construction, technology, subcontractors, mentorship, trades, growth strategy, future of construction, residential renovation, industry changeTakeawaysThe younger generation is interested in the trades contrary to popular belief.Mentorship plays a crucial role in shaping values and skills in the trades.Quality Builders was founded during the pandemic, leveraging past experiences.Technology can streamline processes in the construction industry.Subcontractors should be treated as partners to ensure quality work.A clear vision helps in vetting subcontractors and aligning them with company goals.Survival mode is a critical phase for new businesses before scaling.Mentorship programs can significantly benefit subcontractors and the business.The construction industry is ripe for change and technological disruption.Creating a desirable work environment is key to attracting talent in the trades.Sound Bites"I love talking about what you're doing in the trades.""There's always something to do.""We want to implement the systems and processes."Chapters03:09 The Role of Technology in Construction05:49 The Importance of Subcontractors as Partners09:09 Vision and Growth Strategy for Quality Builders11:59 Mentorship and Support in the Trades14:59 Future of the Trades and Quality BuildersConnect With Jonathan:Website: www.qualitybuilders.comLinkedIn: https://www.linkedin.com/company/quality-buildersinc Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

SummaryIn this conversation, Ryan speaks with Nik Dixon and Zach VanDyke from New Era Construction about their journey in the construction industry. They discuss the challenges and opportunities they face as a new generation in the trades, the importance of skilled labor, and their strategies for growth and relationship building. They also touch on the significance of work-life balance and how they aim to create a positive work environment for their employees.Keywordsconstruction, New Era Construction, challenges, opportunities, skilled labor, work-life balance, growth strategies, relationships, trades, industry insightsTakeawaysThe construction industry faces challenges in attracting qualified workers.Creating a positive work culture is essential for retaining employees.Diversifying subcontractors helps manage costs and maintain quality.Skilled labor is becoming scarce, making training and apprenticeship programs vital.Building long-term relationships with clients is key to sustained growth.Work-life balance is a challenge but necessary for personal well-being.The company aims to let their work speak for itself in the market.Sound Bites"We want people to enjoy coming to work.""You have the ability to do anything."Chapters02:53 Challenges and Opportunities in the Construction Industry05:56 Lessons Learned in the Trades08:51 The Importance of Skilled Labor12:00 Growth Strategies and Relationship Building15:01 Work-Life Balance in ConstructionConnect With Nik & Zach:Website: https://www.neweraconstructionco.com/Nik's LinkedIn: https://www.linkedin.com/in/neweranik/Zach's LinkedIn: https://www.linkedin.com/in/newerazach/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

Summary Matt Ebert, the CEO of Crash Champions, shares his journey of growing the company from 8 to nearly 650 locations and becoming the employer of choice in the collision repair industry.  He emphasizes the importance of investing in leadership and creating a positive employee experience. Matt also discusses the need to attract more women and new talent to the industry through partnerships with trade schools and promoting the opportunities available.  He advises small business owners to train someone to replace them and trust their team to make decisions. Matt's success is a result of promoting from within and recruiting talented individuals who feel stuck in their current positions. Keywords employer of choice, leadership, employee experience, attracting talent, trade schools, training, trust, promoting from within, recruiting Takeaways Investing in leadership and creating a positive employee experience are key to becoming the employer of choice. Promote from within and train someone to replace you to focus on working on the business. Attracting more women and new talent to the industry requires making it more appealing and showcasing the opportunities available. Trust your team to make decisions and exceed your expectations. Recruit talented individuals who feel stuck in their current positions by offering a path forward. Sound Bites "People's happiness at work depends greatly upon who they report to." "Your team can come up with some great ideas, just let them run with it." Chapters 02:04 Company Growth and Future Plans 04:59 Creating a Positive Employee Experience 08:23 Empowering Employees to Generate Ideas 11:07 Addressing the Lack of People in the Industry 13:43 Finding and Recruiting Talent 16:11 Providing Opportunities for Career Path To Connect With Matt: Website: https://crashchampions.com LinkedIn: https://www.linkedin.com/in/matt-ebert-7169a5180/  Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

Summary The conversation discusses the labor crisis in the trades industry and the importance of employee retention. Chris Buttenham, co-owner of Reins, explains how their company helps small businesses in the trades sector retain key employees through equity and profit-sharing incentives.They focus on aligning incentives and creating long-term and short-term financial rewards for employees. The conversation highlights the effectiveness of these incentives for businesses in high-demand, low-supply industries like HVAC and contracting. Success stories include businesses that have retained key employees and improved their operations by implementing Reins' incentive structures. Keywords trades industry, labor crisis, employee retention, equity incentives, profit-sharing, Reins, small businesses, long-term incentives, short-term incentives, financial rewards, success stories Takeaways The trades industry is facing a labor crisis and employee retention is a significant challenge. Reins helps small businesses in the trades sector retain key employees with equity and profit-sharing incentives. Aligning incentives and offering long-term and short-term financial rewards can motivate employees to stay with the company. Reins' incentive structures have been effective for businesses in high-demand, low-supply industries like HVAC and contracting. Sound Bites "Retention is the key issue in the trades industry." "Financial incentives create a stronger commitment from employees." "Reins is designed for businesses in high-demand, low-supply industries." Chapters 03:03 The Importance of Financial Incentives for Retention 06:03 Effective Incentives for High-Demand Industries 09:20 Financial Rewards and Employee Commitment 12:26 Understanding Phantom Stock and Equity Incentives 14:48 Offer and Conclusion Connect With Chris: Special Listener Promo: https://www.myreins.com/ryanLinkedIn: https://www.linkedin.com/in/chrisbuttenham/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

SummaryDerek Cormier, owner of Climate Experts, shares his success in doubling his business every year since 2016 and his ability to find and retain good employees in the trades industry. He emphasizes the importance of creating a strong company culture and defining core values to attract the right employees. Cormier has developed an apprenticeship program and training system that compresses a two-year apprenticeship into three months, allowing new hires to quickly become productive technicians. He also highlights the significance of marketing and recruiting to find high-quality applicants and the importance of empowering employees to take control of their own career progression.Keywordstrades, business growth, employee retention, apprenticeship program, training, recruiting, company culture, career progressionTakeaways·Creating a strong company culture and defining core values is crucial for attracting and retaining good employees.·Developing an apprenticeship program and training system can help compress the time it takes to upskill new hires and make them productive technicians.·Marketing and recruiting efforts should focus on promoting the company culture, growth opportunities, and career progression to attract high-quality applicants.·Empowering employees to take control of their own career progression can lead to increased motivation and productivity.Chapters02:08 Challenges in Finding and Retaining Technicians04:27 Compressing Apprenticeship Training09:27 Effective Marketing and Recruiting13:30 Empowering Employees for Career ProgressionConnect With Derek:Website: climateexperts.comLinkedIn: https://www.linkedin.com/in/derek-cormier-climate/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

SummaryHeath Treasure shares his journey from rags to riches in the blue-collar space, emphasizing the importance of preparing a business for exit and the acquisition process. He highlights the significance of soft skills, financial clarity, and process flow in building a sellable asset. Heath also discusses the challenges faced by business owners and offers coaching and group coaching services to help them grow and exit their businesses.Keywordsbusiness exit, acquisition process, soft skills, financial clarity, process flow, blue-collar business, coaching, group coachingTakeawaysThe importance of developing soft skills in communication, negotiation, and routine for business success and exit preparation.The significance of financial clarity and process flow in creating a sellable asset and maximizing business valuation.The challenges faced by business owners in preparing for business exit and the availability of coaching and group coaching services to help them grow and exit their businesses.Chapters00:00 From Rags to Riches: A Blue-Collar Success Story02:05 Preparing Your Business for Exit: The Acquisition Process07:19 The Role of Soft Skills in Business Success and Exit PreparationConnect With Heath:Website: https://www.ultimatebluecollar.comInstagram: https://www.instagram.com/theheathtreasure/  Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

Jim Bush, CEO of Weather Shield Roofing Systems, shares his 12 laws of a great workplace. The first law is that work should be a life-giving place where people flourish and grow. The second law is that work should have a higher purpose that makes the world a better place. The third law is that everyone deserves to work for a well-run business that provides order amidst chaos. Tune in to the full episode to learn more about how Jim's laws of a great workplace will develop your team and grow your company.Keywordsworkplace, leadership, purpose, personal development, order, well-run business, life-givingTakeawaysWork should have a higher purpose that makes the world a better place.Everyone deserves great leadership.The workplace is the perfect place for personal development.The workplace should have a spill-up effect, where the blessings and growth from the workplace flow into people's personal lives.Sound Bites"Work should be a life-giving place where people flourish and grow.""Our work needs to have a higher purpose that is above just doing a roof.""A truly good business should be a place of order amidst a world of chaos."Chapters02:58 Law 1: Creating a Life-Giving Workplace06:08 Law 2: Finding Purpose in Your Work08:56 Law 3: The Importance of a Well-Run Business12:12 Law 4: The Power of Great Leadership14:59 Law 5: Doing What You Love22:59 Law 7: The Spill-Up Effect: Blessings in the WorkplaceConnect With Jim:Website: https://weathershieldusa.comLinkedIn: https://www.linkedin.com/in/james-bush-6b154730/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

Eduard Mirzoian shares his journey of building a successful restoration contracting company, emphasizing the importance of culture, people, and consistent marketing. He discusses the challenges and strategies for attracting and retaining top talent, as well as the impact of culture on business success.Keywordsrestoration contractor, company growth, culture, people management, talent attraction, marketing, business successTakeawaysThe importance of maintaining a forward-looking perspective and focusing on continuous improvement in business growth.The significance of creating a strong company culture and investing in the personal growth and well-being of employees.The value of consistent marketing of company culture to attract and retain top talent.The impact of culture on business success and the need to prioritize cultural fit when hiring and retaining employees.Sound Bites"If you care about your people, they'll care about you."Chapters00:00 The Journey of Building a Successful Restoration Contracting Company02:57 The Power of Culture and People in Business Success05:56 Attracting and Retaining Top Talent: Strategies for Growth08:50 Consistent Marketing of Company Culture: A Key to Talent Attraction11:53 The Impact of Culture on Business SuccessConnect With Eduard:Website: https://restorerz.comLinkedIn: https://www.linkedin.com/in/eduard-mirzoian-70152388/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

Jay Carter shares his journey of starting a roofing company, facing challenges, and finding success. He emphasizes the importance of failure, mindset, and purpose in business. He also discusses the transition from being a tradesman to a CEO and the significance of self-reflection and mindset for business success.Keywordsroofing company, business challenges, failure, mindset, purpose, CEO mindset, self-reflection, systematizing mindset, business successTakeawaysThe importance of failure and the lessons learned from it.The significance of mindset and purpose in business success.The transition from being a tradesman to a CEO mindset.The role of self-reflection for business success.Sound Bites"The day I stopped waking up and thinking about money was the day I started making more than I needed.""How do you become that leader? You be the leader of yourself first."Chapters00:00 The Journey of Starting a Roofing Company03:00 The Power of Failure and Mindset in Business Success07:01 Transitioning to a CEO Mindset and Self-Reflection10:04 Lessons Learned and Business Evolution13:00 Systematizing Mindset for Business SuccessConnect With Jay:Website: https://jaycarterroofing.com/LinkedIn: https://www.linkedin.com/in/jay-carter01/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

SummaryJason Noel, Director of Advisement at CEO Warrior, shares his insights on building successful companies and teams in the trades industry. He emphasizes the importance of focusing on people and surrounding yourself with great individuals who possess skills and passions that complement your own. Jason highlights the need to genuinely care for employees and be present and available to them. He also discusses the value of apprenticeship programs in attracting and training the next generation of tradespeople. Jason emphasizes the significance of creating clarity, setting expectations, and investing in employee development to improve retention.Keywordstrades industry, building successful companies, building great teams, hiring great people, focusing on people, surrounding yourself with great individuals, genuinely caring for employees, apprenticeship programs, attracting and training the next generation, creating clarity, setting expectations, investing in employee development, improving retentionTakeaways·Focus on people and surround yourself with great individuals who possess skills and passions that complement your own.·Genuinely care for your employees and be present and available to them.·Implement apprenticeship programs to attract and train the next generation of tradespeople.·Create clarity, set expectations, and invest in the development of your employees to improve retention.Sound Bites"Caring for people is not a weakness. It actually shows that you're stronger.""Investing in them is more than just caring. It's training, understanding, and helping them develop a career path."Chapters01:22 Surrounding Yourself with Great People03:27 The Power of Genuine Care and Presence07:23 Attracting and Training the Next Generation13:04 Improving Retention through Clarity and Development19:26 Opportunities with CEO WarriorConnect With Jason:Website: https://ceowarrior.com/LinkedIn: https://www.linkedin.com/in/jason-noel-16967b30 Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this conversation, Matt discusses Dynapower, a global manufacturing business specializing in custom equipment for various markets. He emphasizes the importance of company culture, purpose-driven work, and the impact on the global community. Matt also shares insights on attracting and retaining talent, connecting with customers, and the company's future direction.Keywordsmanufacturing, company culture, purpose-driven work, talent retention, customer relationships, global impact, energy independence, market integration, clean energyTakeawaysCompany culture and purpose-driven work are essential for attracting and retaining talent.Connecting with customers as partners and friends, rather than just customers, creates a strong bond and loyalty.The younger generation seeks purpose and impact in their work, making it important to connect the work to a larger, meaningful outcome.Global expansion and market integration require hiring locally and building relationships within the market.The future of Dynapower involves helping legacy manufacturing businesses become energy independent and adapt to the changing world.Sound Bites"We talk about our customers as family and friends and partners.""People don't buy on logic. They buy on emotion.""The generation changed. We're income driven, but we're also emotionally driven."Chapters03:00 Cultivating Purpose-Driven Work and Company Culture in Manufacturing06:47 Connecting with Customers as Partners and Friends09:50 Attracting and Retaining Talent in the Manufacturing Industry12:03 The Future of Dynapower: Energy Independence and Market IntegrationConnect With Matt:Website: https://dynapower.com/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

SummaryKristen Scutella, Regional Service Vice President at Comfort Systems USA, discusses the labor challenges in the trades and how her company is overcoming them. She emphasizes the importance of building a strong company culture and investing in employees. Kristen also highlights the need to attract more women to the trades and shares success stories of women who have excelled in the industry. She encourages women to pursue opportunities in the trades and emphasizes that there are no roadblocks for women in her company. Kristen concludes by expressing her pride in the work done by Comfort Systems USA and the impact they have on buildings and infrastructure.Keywordstrades industry, labor challenges, company culture, investing in employees, attracting women to the trades, success stories, Comfort Systems USATakeawaysBuilding a strong company culture is essential for attracting and retaining great employees in the trades.The trades are recession-proof and offer opportunities for career growth and fulfillment.There is a need to attract more women to the trades and provide them with equal opportunities.Investing in mentorship programs and creating development paths can help address the labor shortage in the trades.Comfort Systems USA is actively working to open up opportunities for women in the trades and has seen success in hiring more women technicians.Sound Bites"You need to have the people to execute it, but you need to have the people to do it safely.""People leave companies a lot of times for money, but they'll stay for a culture.""The most recession-proof jobs out there are the trades."Chapters01:01 Labor Challenges in the Trades Industry05:59 The Trades as Recession-Proof Jobs09:32 Empowering Women in the Trades12:53 Success Stories of Women in the Trades15:34 Creating Opportunities for WomenConnect With Kristen:Website: https://www.comfortsystemsusa.com/LinkedIn: https://www.linkedin.com/in/kristen-scutella-3224444/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

SummaryStephen Rhyne shares insights on attracting, training, and retaining good salespeople. He emphasizes the importance of treating the recruiting process like a marketing and sales funnel, focusing on attraction and signaling opportunity to the right candidates. He also discusses the significance of setting proper expectations and belief-building during the onboarding process. Stephen highlights the value of training salespeople in a gamified manner, providing micro-learning experiences and quizzes to reinforce knowledge. He also mentions the importance of automation in freeing up time for more meaningful interactions with salespeople.Keywordssalespeople, recruiting, onboarding, training, attraction, marketing funnel, expectations, belief building, micro-learning, automationTakeawaysTreat the recruiting process like a marketing and sales funnel to attract the right candidatesSet proper expectations and focus on belief-building during the onboarding processTrain salespeople in a gamified manner, providing micro-learning experiences and quizzesUse automation to free up time for more meaningful interactions with salespeopleSound Bites"If I could just find some good salespeople, if I could just find some that could not only produce but then stay.""Why should you want to be here? How do you attract them?""Becoming attractive to those you want to attract is really important."Chapters02:55 Attracting and Retaining Salespeople: The Marketing Funnel Approach08:03 Setting Expectations and Building Belief during Onboarding13:07 Game-Like Training: Micro-Learning and Quizzes for Salespeople16:25 Automation: Maximizing Time for Meaningful Interactions with SalespeopleConnect With Stephen:Website: https://conveyour.com/LinkedIn: https://www.linkedin.com/in/stephenrhyne/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

Today we sit down with Chris Petri, Operations Manager at Petri Plumbing, a century-old family-owned company in New York City, is spreading the message about the opportunities in the blue-collar trades, particularly to the younger generation. They have been successful by offering high-level service and value to their customers. Petri Plumbing has been intentional about creating a family-like atmosphere for their employees, which translates into a positive client experience. They are focused on attracting and training new talent, even in a competitive market like New York City. The future for Petri Plumbing involves expanding their service and maintaining their commitment to exceptional customer service.KeywordsPetri Plumbing, blue-collar trades, younger generation, high-level service, family-like atmosphere, attracting talent, training, exceptional customer serviceTakeawaysPetri Plumbing is promoting the blue-collar trades to the younger generation.They have been successful by offering high-level service and value to their customers.Creating a family-like atmosphere for employees translates into a positive client experience.Petri Plumbing is focused on attracting and training new talent, even in a competitive market like New York City.Their future plans involve expanding their service and maintaining their commitment to exceptional customer service.Chapters03:10 Addressing the Lack of Workforce05:09 Training and Attracting New Talent08:54 Focus on the Younger Generation11:32 Expanding Service in New York City13:51 Building Generational Client RelationshipsConnect With Chris:Website: http://PetriPlumbing.com Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

SummaryClifton Savage, CEO at Service Leaders Society, discusses the challenges that service contractors face in recruiting, training, and retaining employees. He emphasizes the importance of company culture and employee satisfaction in attracting and retaining talent. Clifton suggests that contractors should assess their current company, address any problems or lack of systems, and focus on top-down leadership. He advises contractors to stop promoting only the requirements of the job and start showcasing the opportunities and excitement of the position. Clifton also recommends utilizing social media platforms to reach potential candidates and engaging with them on a personal level. In terms of training, we discuss the need for a well-documented and automated training program that allows employees to learn at their own pace. Finally, Clifton emphasizes the importance of going the extra mile to engage and retain employees by addressing their personal goals and providing support beyond the workplace.Keywordsservice contractors, recruiting, training, retaining, company culture, employee satisfaction, leadership, social media, training program, engagement, personal goalsTakeaways·Assess the current state of your company and address any problems or lack of systems before focusing on recruiting, training, and retaining employees.·Promote the opportunities and excitement of the position rather than just the job requirements.·Utilize social media platforms to reach potential candidates and engage with them on a personal level.·Develop a well-documented and automated training program that allows employees to learn at their own pace.·Go the extra mile to engage and retain employees by addressing their personal goals and providing support beyond the workplace.Sound Bites"Recruiting, training, and retaining are like a three-legged stool that affects each other.""If you want people to care about your business as much as you do, you gotta care about them as much as you care about your business."Chapters06:27 Strategies for Recruiting and Attracting Potential Candidates11:24 Developing a Comprehensive and User-Friendly Training Program16:11 Going the Extra Mile to Retain Employees and Support Their Personal GoalsConnect With Clifton:Website: https://serviceleadersystems.comLinkedIn: linkedin.com/in/clifton-s-savage Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

This week, the conversation with Tom Reber, podcast host of The Contractor Fight, focuses on the challenges faced by contractors and the solutions to overcome them. The main themes include the importance of charging what you're worth, the need for consistent recruiting and hiring practices, reframing negative beliefs, and creating a positive company culture. Other topics discussed include the impact of low prices on quality, the value of paying employees well, and the significance of building relationships with your team. We discuss the importance of prioritizing and investing in employees in order to build a successful contracting business. Tom shares his experience navigating the recession in 2008 and how his company came out more profitable by prioritizing the well-being and satisfaction of their employees. He emphasizes the need for contractors to treat their employees with respect and dignity, providing them with flexibility and opportunities for growth. Ryan adds that employees stay with companies because of good bosses who help them achieve their own goals. They discuss the significance of creating a positive employee experience and how it impacts customer satisfaction and business growth.Keywordscontractors, challenges, solutions, pricing, recruiting, hiring, reframing, company culture, quality, employee compensation, relationships, contracting business, recession, employee satisfaction, employee loyalty, leadership, employee experience, customer experience, business growthTakeawaysContractors often struggle because they don't charge what they're worth and lack training in areas like sales and finance.Consistent recruiting and hiring practices are essential for building a strong team.Reframing negative beliefs and focusing on the opportunities available can lead to success.Providing fair compensation and creating a positive company culture are crucial for attracting and retaining top talent.Building relationships with employees and understanding their needs and aspirations is key to their loyalty and commitment. Prioritizing and investing in employees is crucial for building a successful contracting business.A positive employee experience translates into better customer satisfaction and business growth.Strong leadership and intentional culture are essential for creating a thriving work environment.Building a strong personal life and taking care of oneself is key to being a successful leader in business.Sound Bites"I just see a huge lack of consistency with recruiting and you know, they hire when they need people instead of hiring all the time or recruiting all the time and looking to build their team.""It's time for contractors to start living in gated communities and not just working in them."Chapters07:12 Creating a Positive Company Culture15:55 Navigating the Recession: Prioritizing People28:57 The Impact of Leadership on Employee Satisfaction35:35 Selling Value and Growing Your BusinessConnect With Tom:Website: https://thecontractorfight.comLinkedIn: https://www.linkedin.com/in/tomreber/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

SummaryIn this episode, Ryan Englin interviews Ira Singer, the Founder of Mosaic Construction, a nationally recognized general contractor. They discuss the importance of building relationships with trade partners and subcontractors in the construction industry. Ira emphasizes the need for intentional relationship-building and highlights the value of good behavior, communication, and professionalism. He also discusses the role of technology, such as Procore, in facilitating effective communication between general contractors and trade partners. The episode concludes with a discussion on the growth opportunities that come from cultivating strong relationships and providing an elevated experience.Keywordsconstruction industry, general contractor, trade partners, subcontractors, relationship-building, communication, professionalism, technology, Procore, growth opportunitiesTakeaways·Building strong relationships with trade partners and subcontractors is crucial for success in the construction industry.·Good behavior, communication, and professionalism are essential for trade partners to stand out and be preferred by general contractors.·Adopting technology, such as Procore, can improve communication and collaboration between general contractors and trade partners.·Cultivating strong relationships and providing an elevated experience can lead to growth opportunities and repeat business.·Being open to new opportunities and saying 'yes' to different types of projects can contribute to business growth.Sound Bites"Good behavior is the bare minimum. We're looking for rock stars.""Just because you've always done it that way doesn't mean it's the best way to do it.""Adopting technology is a great thing. Efficiency is the project."Chapters09:37 Adopting Technology for Better Communication14:09 Cultivating Strong Relationships for GrowthConnect With Ira:Website: https://www.mosaicconstruction.net/LinkedIn: https://www.linkedin.com/in/ira-singer-design-build-gc/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

SummaryIn this episode of Titans of the Trades, host Ryan Englin sits down with Levi Torres, the President of High 5 Plumbing, to dive into the innovative approach of his plumbing company. Levi breaks down the stereotypes in the trade industry and shares how High 5 Plumbing sets itself apart by focusing on cleanliness, communication, and a positive work environment. From transforming their business model to training their own apprentices, Levi shares the secrets behind their rapid growth and success. With an emphasis on impacting their team, clients, and community, High 5 Plumbing is not only changing the game in Denver, but also sharing their vision on a national scale. Dive into this captivating conversation to discover how they have revolutionized the plumbing industry and ignited a transformative culture within their company.Takeaways·Defy stereotypes by emphasizing cleanliness, professionalism, and outstanding customer service. ·Strategically engage and retain team members. ·From vision boards to achievements, get creative to develop top-tier technicians. Chapters03:10 Created apprentice program, ensures 3-4 plumbers yearly.06:50 Company mission: impact team, clients, community positively.10:08 Admiration for expanding home services and training.13:01 Incentives improve punctuality and attendance for apprentices.17:17 Encourage and empower employees to succeed independently. Connect With LeviWebsite: https://www.high5colorado.comLinkedIn: https://www.linkedin.com/in/levi-torres-9b4b97103/  Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

SummaryJonathan Porter-Whistman, CEO of PerceptionPredict, discusses the big mistake people make in hiring and the need to slow down and carefully consider the hiring process. He emphasizes the importance of understanding why and how to hire, as well as the impact of poor hiring decisions on company culture and credibility. Porter-Whistman suggests that hiring should be approached as a half-million dollar decision and that companies should focus on creating an environment that attracts high-performing individuals. He introduces the concept of psychographic science and the use of data to predict performance in different roles. Porter-Whistman also highlights the importance of controlling thoughts and creating a positive employee experience. Takeaways·The big mistake in hiring is rushing through the process without careful consideration.·Slowing down and understanding why and how to hire is crucial for making effective hiring decisions.·Poor hiring decisions can have a negative impact on company culture and credibility.·Creating an environment that attracts high-performing individuals is essential for successful hiring.·Using data and psychographic science can help predict performance in different roles. Chapters00:00 The Big Mistake in Hiring01:06 The Importance of Slowing Down03:51 The Illusion of Hiring Difficulty04:20 The Romance Interview05:23 Creating a Repelling Marketing Strategy07:29 The Impact on Credibility08:22 Finding and Hiring A-Players09:15 The Science of Predictive Hiring10:12 Using Data to Improve Hiring12:13 Predicting Performance in Different Roles13:05 The Limitations of Online Instruments14:00 Controlling Thoughts for Better Hiring15:05 The Employee Experience16:02 Creating Powerful Rhythms in the Business18:03 Designing the Business Environment19:44 The Jazz Club Analogy21:25 Bringing in Talented Individuals Connect With Jonathan:LinkedIn: linkedin.com/in/jonathanwhistman Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

SummaryRichard Hart, the founder of Hart's Plumbing and Heating, shares his insights on finding and developing good people in the service industry. He shatters the myth that there are no good people out there and emphasizes the importance of the people in a business. Richard discusses the training and education programs at Hart's Academy and the company's commitment to providing high-value service. He also talks about the growth and expansion plans of Hart's Plumbing and Heating and their focus on acquiring smaller companies. Richard's passion for helping veterans and his dedication to changing the perception of service trades shine through in the conversation.Takeaways There are good people in the service industry, and it's a limiting belief to think otherwise.Training and education are essential for developing a skilled and professional team.Hiring for culture fit is crucial to ensure that team members align with the company's values and provide excellent service.Creating a positive perception of service trades requires delivering high-value service and exceeding customer expectations.Chapters00:34 The Existence of Good People01:27 Finding Good People03:48 Passion for Helping Veterans04:23 Acquisitions and Growth05:19 Providing High-Value Service06:02 Changing the Perception of Service Trades07:02 The Satisfaction of Helping Customers08:13 Respectful and Professional Service09:20 Creating a Respectable Team10:22 Training and Education for Growth11:07 Vetting and Onboarding Process13:03 Training Apprentices and Inspections14:27 Hiring for Culture Fit15:09 Richard's Journey and Milestones19:20 Addressing Culture Fit Issues20:18 Impact of Core Values and Training21:15 Opportunities and Contact InformationConnect With RichardWebsite: https://hartsservices.com/LinkedIn: https://www.linkedin.com/in/richard-hart-438a74a6/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.