HVAC Know It All Podcast

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Cornelio Martinez, Owner at Maize Mechanical, he shares the journey of building a successful HVAC business by focusing on relationships, strategic hiring, and long-term growth instead of chasing rapid expansion. He explains how partnerships, mentorship, and investing in apprentices helped him scale sustainably while navigating the challenges of staffing, sales, and business operations. The conversation also explores his vision for contractor co-ops, workforce development, and how small businesses can compete with large private equity-backed companies. Cornelio Martinez is an advocate for electrification, workforce development, and sustainable business growth. After starting as a subcontractor, he strategically grew his company through partnerships, mentorship, and investing in apprentices. Today, he's passionate about helping independent contractors build stronger businesses while creating more opportunities for the next generation of skilled trades professionals.   Expect To Learn: Why strategic partnerships can accelerate business growth. How to know when it's time to hire employees instead of subcontractors. The pros and cons of using subcontractors versus building an in-house team. Why investing in apprentices creates long-term business stability. How transparency impacts customer sales conversations. The biggest financial lessons every growing contractor should understand. How contractor co-ops could help small HVAC businesses compete with larger organizations.   Timestamps: 00:00 – Introduction 00:44 – When Is the Right Time to Hire Your Next Employee? 01:53 – Learning from Mentors and Building Strategic Partnerships 03:07 – Growing Through Relationships Instead of Marketing 03:34 – Subcontractors vs. Hiring Your Own Apprentices 04:08 – Why Investing in Employees Pays Off Long-Term 06:49 – Scaling Without Overextending Your Business 07:37 – Avoiding Technical Overload During Sales Conversations 08:59 – Selling with Logic, Emotion, and Trust 11:54 – Competing with Private Equity Through Collective Buying Power 12:38 – Streamlining Operations and Holding Contractors Accountable 13:54 – Final Thoughts   Follow our Guest Cornelio Martinez: LinkedIn: https://www.linkedin.com/in/cornelio-martinez-38660b40/  Instagram: https://www.instagram.com/corneliomartinez/  Company Website: https://maizemechanical.com/  Company Facebook: https://web.facebook.com/people/Maize-Mechanical/61556354961579/#    Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com  Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/    Follow Furman Haynes:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/  WorkHero: https://www.linkedin.com/company/workherohvac/  Instagram: https://www.instagram.com/workhero__/

In this episode of the HVAC Know It All Podcast, Host Gary McCreadie Director of Player Development and Head Coach at Shelburne Soccer Club and President of McCreadie HVAC & Refrigeration Services and HVAC Know It All Inc, shares a service call involving a Lennox rooftop unit that kept shutting down on high pressure. Gary explains how he checked the airflow, condenser, pressure switch, refrigerant pressures, contactor, filter drier, and TX valve while trying to find the restriction. He also describes how equalizing the system pressures and tapping the TX valve helped the unit start running again. The episode covers compressor pressure relief, microchannel coil limits, the use of a system lubricant, and the value of testing different solutions before replacing expensive parts.  Gary discusses a difficult service call involving a Lennox rooftop unit that kept shutting down on high pressure. He explains how he checked the airflow, condenser fan, pressure switch, refrigerant pressures, contactor, filter drier, and TX valve while searching for the cause. The episode covers how equalizing the system pressures and tapping the TX valve helped the unit run again, along with compressor pressure relief, microchannel coil limits, system additives, and the importance of trying different tests before replacing costly parts. Expect to Learn: How a stuck TX valve can cause low suction pressure and high head pressure. Why checking airflow, fans, coils, and pressure switches should come before using gauges. How equalizing system pressures and tapping the TX valve helped restore cooling. Why compressor relief valves and contactors are important for system protection. How testing different solutions can prevent unnecessary and costly refrigeration repairs.   Episode Highlights:  [00:00] - Sponsor: Factory Direct Filters ad [01:33] - Intro: Service call overview & 30-year career context [03:22] - High pressure switch explained & rapid cycling issue [05:46] - Pressure differential theory & refrigerant logging in condenser [08:19] - Second visit: Zero low-side pressure, high-side off the charts [11:07] - Fix attempt: Equalizing pressure & smacking TX valve works [15:07] - Contactor replacement & SmartShot additive experiment [19:34] - Final lesson: Don't give up, try new approaches, learn from every call    This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse!   Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc McCreadie HVAC & Refrigeration Services: https://www.linkedin.com/company/mccreadie-hvac-refrigeration-services/ Shelburne Soccer Club: https://shelburnesoccerclub.sportngin.com/ Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/     Follow the Podcast on:  YouTube: https://www.youtube.com/@HVACKnowItAll   Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce  Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 

In this episode of the HVAC Know It All Podcast, Host Gary McCreadie Director of Player Development and Head Coach at Shelburne Soccer Club and President of McCreadie HVAC & Refrigeration Services and HVAC Know It All Inc, continues the Mental Health Series with a personal discussion about imposter syndrome, emotional struggles, and the loneliness that can come with leadership and youth coaching. Gary explains how self-doubt can affect even hardworking and successful people, and why kind words can have a lasting impact on someone's day or life. He also shares lessons from coaching youth soccer, including the idea that leaders do not always have to be nice, but they should always be kind. He discusses accountability, support systems, and the importance of listening to people who may be struggling. Gary also encourages listeners to notice small wins, keep moving forward, and find someone to talk to when life feels lonely or difficult. This episode continues the Mental Health Series with a personal discussion about imposter syndrome, leadership, and the loneliness that can come with coaching and responsibility. Gary shares how self-doubt affects him even when others support his work, and explains how a simple kind message can improve someone's mood and outlook. He also discusses lessons from youth soccer, including the idea that leaders do not always have to be nice, but they should always be kind. Gary explains how accountability and understanding can work together when helping players, employees, or family members through difficult moments. The episode also explores the importance of support systems, noticing small wins, and finding someone to talk to when life feels lonely or overwhelming. Expect to Learn: How imposter syndrome can affect hardworking and successful people. Why kind words can improve someone's mood and outlook. How leaders can be firm while still showing care and understanding. Why coaching and leadership can sometimes feel lonely. How support systems and honest conversations can help during difficult times. Episode Highlights: [00:00] - Episode Intro: imposter syndrome & transformational coaching [03:17] - Mental health struggles: obstacles, and stats on male listeners [04:48] - Pushback against "mental health is fabricated" argument [06:22] - Imposter syndrome: feeling undeserving despite hard work [09:43] - Youth coaching & the transformational "player-first" approach [11:59] - "You don't always have to be nice, but you always have to be kind" [17:00] - The loneliness of coaching: invisible effort & lack of gratitude [22:32] - Finding little triumphs; don't get stuck in negativity or praise [25:13] - Importance of support systems; talking it out is therapeutic This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at SupplyHouse! Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc McCreadie HVAC & Refrigeration Services: https://www.linkedin.com/company/mccreadie-hvac-refrigeration-services/ Shelburne Soccer Club: https://shelburnesoccerclub.sportngin.com/ Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/  Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll   Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce  Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455  

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Cornelio Martinez, Owner at Maize Mechanical, to discuss what it really takes to build a successful HVAC business from the ground up. Cornelio shares how he left the corporate world to protect his personal reputation, navigated launching a company during the COVID-19 pandemic, and strategically positioned his business around heat pumps and emerging technologies. The conversation explores business growth, networking, rebate programs, industry policy, and why intentional planning not advertising has fueled his company's success. After years working for large HVAC companies, Cornelio launched his own business with a focus on integrity, customer relationships, and delivering exceptional workmanship. Today, he leads a growing team specializing in heat pumps, home electrification, and high-performance HVAC systems while advocating for better collaboration between contractors, policymakers, and utility programs.   Expect To Learn: Why Cornelio left the corporate world to build his own HVAC business How launching during COVID shaped his approach to business growth Why heat pumps became the foundation of his company's strategy The importance of staying ahead of industry trends and rebate programs Challenges contractors face with utility incentives and rebate administration How networking and relationships outperform traditional advertising Practical lessons for scaling an HVAC company through quality work and customer trust Timestamps: 00:00 - Introduction 00:57 - Why Protecting Your Reputation Matters More Than a Paycheck 03:40 - Starting an HVAC Business During the COVID-19 Pandemic 06:01 - Managing Cash Flow on Large Residential Projects 08:26 - The Heat Pump Project That Changed Everything 09:37 - Building a Business With Intention Instead of Reacting 13:17 - What Policymakers Need to Understand About Contractors 17:40 - Growing From a One-Person Shop to a Full Team 19:15 - Scaling an HVAC Business Through Quality and Trust   Follow our guest Cornelio Martinez: LinkedIn: https://www.linkedin.com/in/cornelio-martinez-38660b40/  Instagram: https://www.instagram.com/corneliomartinez/  Company Website: https://maizemechanical.com/  Company Facebook: https://web.facebook.com/people/Maize-Mechanical/61556354961579/#    Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/    Follow Furman Haynes:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/  WorkHero: https://www.linkedin.com/company/workherohvac/  Instagram: https://www.instagram.com/workhero__/  

In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with Julian Finbow, RSE,  Service Tech Support at Swegon North America, and Principal at Finbow Inc., about the different types of defrost methods used in commercial refrigeration systems. Julian explains how electric defrost, hot gas defrost, and cool gas defrost work, along with their advantages, challenges, and energy use. The conversation also covers defrost termination controls, mechanical and digital defrost time clocks, managing head pressure in large rack systems, and real service experiences showing how adjusting defrost schedules can improve temperature control and reduce frost buildup in refrigeration equipment. Gary and Julian discuss the different defrost methods used in commercial refrigeration systems and how each one affects performance and efficiency. Julian explains how electric defrost, hot gas defrost, and cool gas defrost work, along with their benefits and challenges. The conversation covers defrost termination controls, mechanical and digital defrost time clocks, the importance of head pressure during hot gas defrost, and real field examples showing how changing defrost schedules can improve temperature control and reduce frost buildup in refrigeration systems. Expect to Learn: How electric, hot gas, and cool gas defrost systems work in commercial refrigeration. Why defrost termination controls help improve efficiency and reduce unnecessary heating. How mechanical and digital defrost time clocks control refrigeration system operation. Why proper head pressure is important for reliable hot gas defrost in large systems. How adjusting defrost schedules can improve temperature control and reduce frost buildup.   Episode Highlights: [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to Julian Finbow, RSE in Part 02  [02:27] - Electric Defrost: Pros, cons & common drain heater failures [06:38] - Defrost Types: Cool gas defrost & energy efficiency comparison [08:16] - Defrost Termination: Using sensors to end defrost early & save energy [11:56] - Head Pressure: Managing pressure during hot gas defrost in large systems [14:08] - Troubleshooting: Adjusting defrost cycles (4 to 6 shorter ones) to fix temperature spikes [17:02] - Increasing defrost cycles to fix -40°F freezer issue; closing   This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse!   Follow the Guest Julian Finbow, RSE on: LinkedIn Profile: https://www.linkedin.com/in/julian-finbow-rse-1048038b/   LinkedIn - Swegon North America: https://www.linkedin.com/company/swegon-north-america/   LinkedIn - Finbow Inc.: https://www.linkedin.com/company/finbow-inc/   Website - Swegon North America: http://www.swegonnorthamerica.com/    Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/615679643061429/   Instagram: https://www.instagram.com/hvacknowitall1/    Follow the Podcast on:  YouTube: https://www.youtube.com/@HVACKnowItAll   Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce  Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455  

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Brynn Cooksey Sr, CEM, CMS. He is the Founder of Air Doctors Heating & Cooling and HVAC U (Building Scientists). He discuss the business side of home performance contracting and explains how contractors can build highly profitable businesses by focusing on diagnostics, customer education, and measurable results. The discussion explores customer qualification, maintenance retention, team training, operational systems, and the financial benefits of delivering complete solutions instead of simple equipment replacements. Brynn also shares practical advice for business owners looking to scale their companies through better processes, stronger customer relationships, and a commitment to quality. Brynn a leading training organization focused on HVAC, building science, and home performance. With experience in both utilities and contracting, Brynn has become a respected educator and industry leader, helping thousands of contractors improve their technical knowledge, business operations, and customer outcomes through data-driven solutions.   Expect To Learn: - Why not every homeowner is the right customer for your business - How home performance testing creates trust and supports premium pricing - The connection between quality installations, customer retention, and referrals - How Brynn trains employees to embrace building science principles - Why bigger-ticket projects can improve profitability and efficiency - The role of processes, CRMs, and administrative systems in scaling a business - Key hiring and financial lessons for contractors looking to grow sustainably   Timestamps: 00:00 - Introduction 00:55 - Finding the Right Customers for Long-Term Success 02:10 - Building Customer Loyalty That Lasts for Generations 05:47 - Turning Expertise Into a Repeatable Business Model 08:08 - Creating a Training Culture That Scales 09:59 - Building Processes That Make Quality Consistent 10:33 - Why Bigger Tickets Create Better Business Outcomes 12:37 - Unlocking Revenue Beyond Equipment Replacement 13:19 - The Hidden Cost of Oversized Equipment 17:56 - Financial Lessons Every Contractor Needs to Learn 18:47 - Closing Thoughts   Follow our Guest Brynn Cooksey Sr, CEM, CMS: LinkedIn: https://www.linkedin.com/in/theairdoctor/ Instagram: https://www.instagram.com/theairdoctor313/    Company LinkedIn: Air Doctors Heating & Cooling: https://www.linkedin.com/company/airdoctorshvacservice/  HVAC U (Building Scientists): https://www.linkedin.com/company/hvac-ubuildingscientists/    Company Website:  Air Doctors Heating & Cooling: https://www.airdoctorshvacservice.com/  HVAC U (Building Scientists): https://www.hvactrain.com/  Company Instagram:  Air Doctors Heating & Cooling: https://www.instagram.com/airdoctorshvac  HVAC U (Building Scientists): https://www.instagram.com/hvac_university     Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com  Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/    Follow Furman Haynes:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/  WorkHero: https://www.linkedin.com/company/workherohvac/  Instagram: https://www.instagram.com/workhero__/

In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Julian Finbow, RSE,  Service Tech Support at Swegon North America, and Principal at Finbow Inc., to discuss refrigeration defrost methods and why they are essential for system performance. Julian explains how frost forms on evaporator coils, the difference between normal frost and ice buildup, and why proper defrost timing is important. The conversation covers common defrost methods such as hot gas, electric, off cycle, and off time defrost, along with how humidity, door openings, and evaporator placement affect frost buildup. Gary and Julian also explore hot gas defrost, its benefits, its challenges, and why proper system design and operation are critical for reliable refrigeration performance. In this conversation, Julian explains why defrost is needed in refrigeration systems and how frost forms on evaporator coils when they operate below freezing temperatures. He discusses the difference between normal frost, hoar frost, and ice buildup, and why proper defrost timing is important for good system performance. Julian and Gary explore topics such as off cycle, off time, electric, cool gas, and hot gas defrost, along with how humidity, door openings, and evaporator placement affect frost buildup. They also discuss how hot gas defrost works, its benefits and challenges, and why proper system design and defrost settings help keep refrigeration systems running efficiently. Expect to Learn: Why defrost is needed in refrigeration systems and how frost forms on evaporator coils. The difference between hoar frost, normal frost, and ice buildup, and why it matters. How off cycle, off time, electric, cool gas, and hot gas defrost methods work. How humidity, door openings, and evaporator placement affect frost buildup and defrost needs. The benefits and challenges of hot gas defrost, and why proper defrost timing improves system performance.   Episode Highlights:  [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to Julian Finbow, RSE in Part 1 [02:37] - Recap of Ammonia Plant Tour & Social Media Success [04:12] - Julian's Background & Expertise [05:48] - Defining Defrost in Refrigeration vs. Heat Pumps [08:02] - Normal Frost vs. Problematic Ice on Coils [10:55] - Standard Defrost Cycles: 4 Times a Day [16:10] - Defrost on Walk-in Coolers & Mitigation Strategies [18:26] - 5 Main Types of Defrost Explained [21:33] - How Hot Gas Defrost Works (Pros & Cons)   This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse!   Follow the Guest Julian Finbow, RSE on: LinkedIn Profile: https://www.linkedin.com/in/julian-finbow-rse-1048038b/ LinkedIn - Swegon North America: https://www.linkedin.com/company/swegon-north-america/ LinkedIn - Finbow Inc.: https://www.linkedin.com/company/finbow-inc/ Website - Swegon North America: http://www.swegonnorthamerica.com/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/    Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 

In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with Jamie Kitchen, an HVAC expert, Training and Account Manager at Danfoss about how metering devices control refrigerant flow in cooling and refrigeration systems. Jamie explains how simple restrictions like cap tubes and orifices work, then breaks down how an automatic expansion valve (AXV) holds a steady evaporator temperature and pressure for ice shavers and frozen drink machines. The conversation explores how thermostatic expansion valves (TXV) adapt to changing loads, how the sensing bulb and superheat spring balance each other, and internal versus external equalized valves. Gary and Jamie also discuss why a refrigerant distributor needs an external equalized valve, a service call on a stuck TXV at a restaurant rooftop unit, and how mentorship helps new technicians learn what textbooks miss. Gary and Jamie discuss how different metering devices control refrigerant flow in cooling and refrigeration systems. Jamie explains how simple restrictions like cap tubes and orifices create a pressure drop, and how an automatic expansion valve holds a steady evaporator temperature and pressure for ice shavers and frozen drink machines. The conversation covers thermostatic expansion valves, how the sensing bulb and superheat spring work together, how superheat is adjusted, and the difference between internal and external equalized valves. They also talk about why a refrigerant distributor needs an external equalized valve, a real service call on a stuck TXV, and how sharing field knowledge and mentorship helps newer technicians.  Expect to Learn: How AI can help HVAC and home service businesses automate repetitive daily tasks. Why maintenance agreement scheduling can become a major challenge as a business grows. How AI tools can improve customer communication across phone, text, email, and social media. Why it is important to evaluate AI solutions based on ROI, integration, and long-term value. How business owners can use AI to save time, improve customer experience, and focus on growth.   Episode Highlights:  [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to Jamie Kitchen in Part 02  [02:18] - What is an AXV & where it's used [05:58] - How a TXV works & adjusting superheat [07:52] - Internal vs. external equalised TXVs [11:55] - Real service call: stuck contactor & overheated scroll compressor [15:27] - Diagnosing a stuck TXV & getting it running [19:07] - Filter-drier location & recommendation to replace [21:52] - Mentorship, non-textbook fixes & closing   This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse!   Follow the Guest Jamie Kitchen on:  LinkedIn Profile: https://www.linkedin.com/in/jamie-kitchen/  LinkedIn - Danfoss: https://www.linkedin.com/company/danfoss/    Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/615679643061429/   Instagram: https://www.instagram.com/hvacknowitall1/    Follow the Podcast on:  YouTube: https://www.youtube.com/@HVACKnowItAll   Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce  Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 

In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Jamie Kitchen, an HVAC expert, Training and Account Manager at Danfoss, to discuss refrigeration metering devices and how they control refrigerant flow. Jamie explains what a simple restriction is, how an orifice or piston works, and how flow is set by the size of the hole and the pressure difference across it. The conversation covers capillary tubes and why they self regulate through friction and flash gas, why cap tubes clog when a system runs hot, and why suction lines are sized larger than liquid lines. Gary and Jamie also explore how outdoor weather and humidity change the load, why pistons struggle with latent cooling, and how overcharging on a hot day can flood the compressor and destroy a scroll. In this conversation, Jamie explains what a simple restriction is and how fixed metering devices control refrigerant flow in cooling and refrigeration systems. He discusses how an orifice or piston works, how the size of the hole and the pressure difference set the flow, and how capillary tubes self regulate through friction and flash gas. Jamie and Gary explore topics such as why cap tubes clog when a system runs hot, why suction lines are larger than liquid lines, and how oil must keep moving back to the compressor. They also discuss how outdoor weather and humidity change the load, why pistons cannot adapt to latent cooling needs, and how overcharging on a hot day can flood the compressor and wreck a scroll.  Expect to Learn: What a simple restriction is and how an orifice or piston controls refrigerant flow. How the size of the hole and the pressure difference across it set the amount of flow. How capillary tubes self regulate through friction and flash gas, and why they can clog when a system runs hot. Why suction lines are sized larger than liquid lines and how oil keeps moving back to the compressor. How outdoor weather and humidity change the load, and how overcharging on a hot day can flood the compressor and wreck a scroll. Episode Highlights:  [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to Jamie Kitchen in Part 1 [02:04] - Simple Restriction (Orifice & Pressure Differential) [02:52] - Cap Tube vs. Orifice & How Cap Tubes Self-Regulate [06:35] - Clogged Cap Tubes: Causes (Heat & Oil Breakdown) [09:11] - Are Cap Tubes Still Viable? (Stable Loads Like Coolers) [12:20] - How Orifice Systems Work & Charging Challenges [17:58] - Scroll Compressor Bearing Failure & Failure Sound    This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Jamie Kitchen on: LinkedIn Profile: https://www.linkedin.com/in/jamie-kitchen/ LinkedIn - Danfoss: https://www.linkedin.com/company/danfoss/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/  Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Brynn Cooksey Sr, CEM, CMS, the Founder of Air Doctors Heating & Cooling and HVAC U (Building Scientists). They explore how building science can transform an HVAC business. Drawing from his background in the utility industry, Brynn explains why many contractors focus too much on equipment and not enough on understanding the home as a complete system. The conversation covers energy audits, customer trust, home performance testing, pricing strategies, and the business advantages of moving beyond simple equipment replacements. Brynn also shares practical advice for contractors looking to differentiate themselves through diagnostics, education, and problem-solving. Brynn is a nationally recognized educator in the HVAC industry. Before entering the HVAC business, Brynn worked in the power and utilities sector, where he gained a deep understanding of energy generation, distribution, and efficiency. Today, he is known for helping contractors adopt building science principles, home performance testing, and customer-focused solutions that improve comfort, indoor air quality, and energy efficiency.   Expect To Learn: - The business case for offering energy audits and home performance services - How building science can increase revenue while reducing marketing costs - The step-by-step process behind a professional home energy audit - Why testing and diagnostics lead to better customer outcomes than equipment-focused sales - How contractors can gradually adopt building science without overwhelming their business - The difference between competing on speed versus competing on quality and expertise   Timestamps: 00:00 - Introduction 00:56 - The Thermostat Scheduling Debate 03:22 - Lessons from the Utility Industry 04:43 - Solving Energy, Comfort, and Indoor Air Quality Problems 05:47 - The Business Case for Building Science 08:28 - Where Contractors Should Start with Home Performance 11:14 - Why Homeowners Need More Than Equipment Quotes 13:01 - Inside a Professional Energy Audit 14:03 - Identifying Hidden Problems Before Testing Begins 18:18 - Building a Business Around Quality Instead of Speed   Follow our Guest Brynn Cooksey Sr, CEM, CMS: LinkedIn: https://www.linkedin.com/in/theairdoctor/ Instagram: https://www.instagram.com/theairdoctor313/    Company LinkedIn: Air Doctors Heating & Cooling: https://www.linkedin.com/company/airdoctorshvacservice/  HVAC U (Building Scientists): https://www.linkedin.com/company/hvac-ubuildingscientists/    Company Website:  Air Doctors Heating & Cooling: https://www.airdoctorshvacservice.com/  HVAC U (Building Scientists): https://www.hvactrain.com/    Company Instagram:  Air Doctors Heating & Cooling: https://www.instagram.com/airdoctorshvac  HVAC U (Building Scientists): https://www.instagram.com/hvac_university     Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com  Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/    Follow Furman Haynes:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/  WorkHero: https://www.linkedin.com/company/workherohvac/  Instagram: https://www.instagram.com/workhero__/  

In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with James Christian, Senior Director of Product at Podium, about how artificial intelligence is helping HVAC and home service businesses improve efficiency and customer communication. James explains how AI tools can handle repetitive tasks such as scheduling maintenance agreements, managing customer inquiries, and following up on leads, allowing business owners to focus on growth and operations. The conversation explores AI-powered customer service, communication management, social media engagement, and the importance of choosing technology that delivers real value. Gary and James also discuss AI adoption, common misconceptions, software integration, and how businesses can use AI to save time, improve customer experience, and increase revenue. Gary and James discuss how artificial intelligence is helping HVAC and home service businesses improve efficiency, customer communication, and daily operations. James explains how AI can handle repetitive tasks such as scheduling maintenance agreements, responding to customer inquiries, following up on leads, and managing communications across multiple channels. The conversation covers AI customer service tools, membership program management, social media engagement, and the importance of choosing solutions that provide real business value. They also talk about AI adoption, software integration, vendor vetting, and how AI can help business owners save time, improve customer experience, and focus more on growing their business. Expect to Learn: How AI can help HVAC and home service businesses automate repetitive daily tasks. Why maintenance agreement scheduling can become a major challenge as a business grows. How AI tools can improve customer communication across phone, text, email, and social media. Why it is important to evaluate AI solutions based on ROI, integration, and long-term value. How business owners can use AI to save time, improve customer experience, and focus on growth. Episode Highlights:  [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to James Christian in Part 02  [02:12] - How AI helps an overwhelmed business owner [03:17] - Membership agreements: lifeblood but time-consuming [05:00] - Podium's core services: reviews, communication, field management [08:00] - How does Podium help with social media? [10:05] - How to spot real AI tools vs. scams [12:28] - Scams ($150 ghosted example) and due diligence [15:04] - Meta shift: from software provider to technology partner   This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse!   Follow the Guest James Christian on:  LinkedIn Profile: https://www.linkedin.com/in/james-christian-977a28a/   LinkedIn - Podium: https://www.linkedin.com/company/podium/    Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/   Instagram: https://www.instagram.com/hvacknowitall1/  Follow the Podcast on:  YouTube: https://www.youtube.com/@HVACKnowItAll   Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce  Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by James Christian, Senior Director of Product at Podium, to discuss how artificial intelligence is helping HVAC and home service businesses operate more efficiently. James explains what large language models are, how AI employees can assist with customer communication, scheduling, dispatching, and lead management, and why AI should be viewed as a tool that supports people rather than replaces them. The conversation covers AI-powered CSRs, technician scheduling, route optimization, business automation, and the growing role of AI in daily operations. Gary and James also explore how AI can reduce workload, improve customer response times, and help business owners focus on growing their companies. In this conversation, James explains what large language models are and how artificial intelligence is being used to support HVAC and home service businesses. He discusses how AI employees can handle customer communication, scheduling, dispatching, and lead management, while helping office staff work more efficiently. James and Gary explore topics such as technician skill matching, route optimization, business automation, and the importance of using AI as a tool to support people rather than replace them. They also discuss how AI can improve response times, reduce workload, and help business owners focus on growth by automating routine tasks and improving daily operations. Expect to Learn: What large language models are and how AI is being used in HVAC and home service businesses. How AI employees can assist with customer communication, scheduling, dispatching, and lead management. Why AI works best as a tool that supports office staff and business owners rather than replacing them. How technician skill matching, GPS data, and scheduling systems can help improve job assignment and efficiency. How AI can reduce workload, improve response times, and help business owners focus on growing their business. Episode Highlights: [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to James Christian in Part 1 [02:20] - Intro to AI in HVAC for techs & owners [03:54] - What is an LLM? (Large Language Model) [05:57] - AI as a virtual employee [08:54] - Podium's evolution: reviews → AI employees [11:35] - How AI matches techs to calls by skill level [14:02] - AI + GPS for real-time arrival estimates [16:11] - Gary's reaction: Terminator/Skynet joke This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest James Christian on: LinkedIn Profile: https://www.linkedin.com/in/james-christian-977a28a/ LinkedIn - Podium: https://www.linkedin.com/company/podium/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/  Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 

In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with Keith Gipson, Founder and CEO of Facil.AI, about how artificial intelligence is changing building automation and HVAC energy management. Keith explains how his AI platform continuously analyzes building data and makes adjustments to improve efficiency in central plants and rooftop unit portfolios. The conversation explores why some traditional energy-saving strategies may not deliver the expected results and how AI can uncover better operating conditions by making thousands of optimization decisions every day. Gary and Keith also discuss autonomous control, human oversight, implementation in existing buildings, and the role AI can play in helping facility owners reduce energy consumption while maintaining comfort and system performance. Gary and Keith discuss how AI is being used to improve HVAC and building performance through continuous optimization and automated decision-making. Keith explains how Facility AI connects to existing building automation systems, analyzes operating data, and makes adjustments every five minutes to reduce energy use. The conversation covers central plant optimization, rooftop unit performance, and why some common energy-saving strategies may actually increase costs. They also talk about autonomous AI control, human oversight, and how the technology can help facility owners save energy while improving system efficiency and comfort across large building portfolios. Expect to Learn: How AI can continuously optimize central plants and building systems to reduce energy consumption. Why some traditional HVAC energy-saving strategies may not deliver the expected results. How autonomous AI systems make operating decisions while still allowing human intervention when needed. How Facility AI connects to existing building automation systems with minimal implementation effort. How building owners can improve efficiency and lower operating costs across large portfolios of facilities.   Episode Highlights: [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to Keith Gipson in Part 02  [02:20] - AI agents cost 11 cents per hour, work alongside human controls [04:01] - Running HVAC at night saved 9% energy (drug store portfolio test) [05:47] - 30,000 daily optimizations; Cal State saved 47–48% on average [08:13] - Conventional wisdom (coldest condenser water) is wrong; total plant KW matters [12:34] - Software-only install, remote setup, works with 30+ control systems [13:57] - White-box AI logs decisions every 5 minutes, fully traceable [17:03] - Pricing: ~$1.50–$2/month per ton of chiller capacity [19:40] - Keith's non-salesy, deep technical approach   This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Keith Gipson on:  LinkedIn Profile: https://www.linkedin.com/in/keith-gipson/   LinkedIn - Facil.AI: https://www.linkedin.com/company/facil-ai/     Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/   Instagram: https://www.instagram.com/hvacknowitall1/  Follow the Podcast on:  YouTube: https://www.youtube.com/@HVACKnowItAll   Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce  Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with TJ O'Connor, President at Farmington Consulting Group to discuss key findings from the 2025 Contractor of the Future Report. Based on insights from over 1,000 HVAC contractors across the United States, the conversation explores what separates the industry's most profitable and forward-thinking businesses from the rest. Topics include sales strategies, marketing investments, pricing models, job costing, field service management software, and the growing role of AI in HVAC contracting. TJ O'Connor specializes in HVAC industry research, contractor growth strategies, profitability improvement, and business operations. TJ works closely with contractors, distributors, and manufacturers to identify best practices and emerging trends shaping the future of the HVAC industry.   Expect To Learn: - Why the most successful HVAC contractors focus as much on business operations as technical expertise. - How offering four or more proposal options can significantly improve close rates and profitability. - The marketing strategies top-performing contractors use to accelerate growth. - Why many contractors are leaving profit on the table through improper pricing. - The difference between divisor pricing and flat-rate pricing models. - How to use job costing to improve profitability and business decision-making.  - Where AI is creating the biggest opportunities for HVAC contractors today.   Timestamps: 00:00 - Introduction 00:47 - Why Most HVAC Contractors Leave Profit on the Table 02:39 - Understanding Divisor Pricing vs. Multiplier Pricing 06:07 - The Case for Flat Rate Pricing in HVAC Service 07:46 - When Flat Rate Pricing Works and When It Doesn't 09:22 - Building Accountability Through Pricing Systems 10:45 - Job Costing: Tracking True Profitability on Every Job 12:07 - Why Accurate Job Costing Data Is So Difficult to Manage 12:49 - How Contractors Are Underutilizing Their FSM Software 15:20 - AI Adoption in HVAC: Current Trends and Challenges 17:12 - Practical AI Use Cases Contractors Should Consider First 20:20 - Closing Thoughts   Follow our Guest TJ O'Connor: LinkedIn: https://www.linkedin.com/in/tjoconnorfcg/  Company LinkedIn: https://www.linkedin.com/company/farmington-consulting-group/  Company Website: https://farmingtonconsulting.net/    Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com  Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/    Follow Furman Haynes:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/  WorkHero: https://www.linkedin.com/company/workherohvac/  Instagram: https://www.instagram.com/workhero__/  

In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Keith Gipson, Founder and CEO of Facil.AI and a longtime expert in controls and building automation, to discuss how artificial intelligence is changing the HVAC industry and the world around us. Keith explains what AI is, how machine learning works through pattern recognition, and why human oversight and engineering still play an important role in critical systems. The conversation covers AI in building controls, cybersecurity, automation, energy optimization, and the future of skilled trades. Gary and Keith also explore how new technologies are often met with resistance, why AI can improve efficiency and safety, and how Facil AI is helping buildings operate more effectively through autonomous optimization. In this conversation, Keith explains what artificial intelligence is and how it is being applied in building automation, controls, and energy management. He discusses how AI uses pattern recognition, why human oversight and engineering remain important, and how machine intelligence can improve efficiency in critical systems. Keith and Gary explore topics such as cybersecurity, automation, self-driving technology, and the future impact of AI on skilled trades. They also discuss Keith's experience developing AI solutions, the role of AI in optimizing building performance, and how Facil AI is helping facilities reduce energy waste through autonomous operation.   Expect to Learn: - What artificial intelligence is and how it uses pattern recognition to make decisions. - How AI is being applied in building automation, controls, and energy management. - Why human oversight, engineering, and cybersecurity remain important when using AI. - How automation and machine intelligence may change the future of skilled trades and facility operations. - How Facil AI helps optimize building performance and reduce energy waste through autonomous control.   Episode Highlights:  [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to Keith Gipson in Part 1 [02:27] - AI defined: machine intelligence vs. human control [05:43] - Keith's background: IT since 1982, Honeywell tech [10:16] - Self-driving cars are 10x safer than human drivers [12:25] - Will AI take HVAC jobs? No "human optimizer" ever existed [17:10] - Introduction to FAE AI and plant optimization [19:55] - Origin of FAE AI: 20,000 buildings, 30 techs can't scale [21:59] - Each AI bot costs 11 cents/hour to run   This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse!   Follow the Guest Keith Gipson on: LinkedIn Profile: https://www.linkedin.com/in/keith-gipson/ LinkedIn - Facil.AI: https://www.linkedin.com/company/facil-ai/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/    Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359  

In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversations with Jim Fultz, National Technical Training Manager at Copeland, and Joshua Souders, Manager Product Management at Copeland, about airflow, static pressure, and modern diagnostic tools. In Part 2, they talk about how AI and smart technology are changing the HVAC industry. They explain how tools like Scout AI give technicians fast access to accurate product data, helping them find parts, check specs, and work more efficiently on site. The discussion also covers how connected equipment and predictive monitoring are starting to detect issues early and support better service decisions. Gary, Jim, and Joshua share their thoughts on whether AI could replace technicians and agree that it will only support their work, not take their place. They also talk about how homeowners may try simple fixes, but most will still rely on skilled professionals for safe and reliable service.  Gary, Jim, and Joshua discuss how AI tools and connected systems are improving efficiency for HVAC technicians. They explain how Scout AI gives quick access to compressor data, parts, and local availability, helping techs save time on the job. The conversation also covers how smart equipment and sensors can detect issues early and send alerts for possible failures. They talk about how AI may support faster diagnostics but still relies on a technician's skill to confirm problems. They finish by explaining that while some homeowners may try simple fixes, most will still depend on trained professionals for safe and reliable service. Expect to Learn: How AI tools like Scout AI help technicians quickly find compressor data and correct parts. How using mobile apps can improve speed and efficiency while working on-site. How connected equipment can detect issues early and send alerts about system problems. Why AI is a support tool that helps guide troubleshooting, not replace technician skills. Most homeowners still rely on professionals, even as information and tools become easier to access. Episode Highlights:  [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to Jim Fultz and Joshua Souders in Part 02  [02:27] - Scout AI: Uses Copeland's internal documents, not the web [04:57] - Gary's story: Finding a crankcase heater part number via app [09:07] - Will equipment predict failures and auto-alert technicians? [12:44] - Will homeowners use AI to DIY and skip technicians? [15:56] - "AI is a tool, not a solution" - can't replace human senses [19:10] - Oil change analogy (most hire pros)   This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guests Jim Fultz and Joshua Souders on:  LinkedIn - Jim Fultz: https://www.linkedin.com/in/jimdfultz/   LinkedIn - Joshua Souders: https://www.linkedin.com/in/joshua-souders-902b448b/   LinkedIn - Copeland: https://www.linkedin.com/company/copeland/    Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/   Instagram: https://www.instagram.com/hvacknowitall1/  Follow the Podcast on:  YouTube: https://www.youtube.com/@HVACKnowItAll   Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce  Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with TJ O'Connor, President at Farmington Consulting Group to discuss key findings from the latest Contractor of the Future Report. Based on insights from more than 1,000 HVAC contractors across the United States, TJ shares what top-performing companies are doing differently when it comes to sales, marketing, customer experience, and business operations. From proposal strategies that increase close rates to marketing investments that drive growth, this conversation is packed with actionable business advice for contractors at every stage. TJ O'Connor is a leading industry analyst focused on the HVAC channel. Through Farmington's annual Contractor of the Future Report, TJ works closely with contractors, distributors, and manufacturers to uncover trends, best practices, and strategies that help HVAC businesses grow profitability and stay ahead of industry changes.   Expect To Learn: - Why the most successful HVAC contractors focus as much on business operations as technical expertise - How offering four or more proposal options can significantly improve close rates - The relationship between marketing investment and business profitability - Why tracking marketing performance is essential for sustainable growth - How Google Business Profiles and online reviews influence lead generation - The importance of choosing profitable jobs instead of simply chasing volume - Why premium customers often create more long-term value than price-focused customers   Timestamps: 00:00 - Introduction 01:14 - Contractor of the Future Report 02:35 - How Farmington Collected Data from Over 1,000 HVAC Contractors 04:18 - What the Top 10-15% of Contractors Are Doing Differently 06:33 - Why Offering More Proposal Options Increases Sales 09:40 - Moving Beyond Good-Better-Best Pricing Models 11:34 - Should Contractors Walk Away from Certain Jobs? 14:18 - Building a Consistent Year-Round Marketing Strategy 19:05 - The Most Effective Lead Generation Channels in HVAC 20:15 - Using Social Media and TikTok to Grow an HVAC Brand 22:12 - Why Some Customers Create More Long-Term Value Than Others 23:38 - Maintenance Plans, Referrals, and the Lifetime Value of Premium Clients   Follow our Guest TJ O'Connor: LinkedIn: https://www.linkedin.com/in/tjoconnorfcg/  Company LinkedIn: https://www.linkedin.com/company/farmington-consulting-group/  Company Website: https://farmingtonconsulting.net/    Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com  Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/    Follow Furman Haynes:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/  WorkHero: https://www.linkedin.com/company/workherohvac/  Instagram: https://www.instagram.com/workhero__/

In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Jim Fultz, National Technical Training Manager at Copeland, and Joshua Souders, Manager Product Management at Copeland,  to talk about how AI is starting to impact the HVAC industry and how technicians can use it in their daily work. They explain that AI is a helpful tool, not a replacement for skilled workers, and highlight how it can improve efficiency in both the field and the office. The conversation covers how AI gathers information, its limits in troubleshooting, and the importance of understanding where answers come from. Gary, Jim, and Joshua also discuss real examples, tools like Copeland's Scout AI, and how new technicians can use AI to learn faster while still building strong fundamentals. In this conversation, Jim and Joshua explain how AI is being used in the HVAC industry and how technicians can apply it in their daily work. They describe how AI gathers information from different sources and can help with troubleshooting, while still depending on the quality of the input it receives. Jim, Joshua, and Gary discuss tools like ChatGPT and Copeland Scout AI, along with real examples of using AI to solve field problems. They also cover how AI can improve efficiency in the office and field, and how technicians should use it as a support tool while continuing to build strong knowledge and skills. Expect to Learn: How AI is being used in the HVAC industry and why it is becoming more common. How tools like ChatGPT and Copeland Scout AI can help with troubleshooting. How AI gathers information from sources like forums, videos, and online discussions. How technicians can use AI to improve efficiency in both field and office tasks. How to use AI as a support tool while still building strong technical knowledge.   Episode Highlights:  [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to Jim Fultz and Joshua Souders in Part 1 [02:26] - AI in HVAC - controversial but inevitable [02:59] - AI is only as good as its input data [05:32] - AI is a tool - learn it or fall behind [07:46] - Used ChatGPT to solve a real burst pipe investigation [11:28] - AI scours forums & Reddit for answers instantly [15:53] - How can new techs use AI instead of calling the boss [20:38] - Copeland's Scout AI - voice-powered lookups in the field This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guests Jim Fultz and Joshua Souders on: LinkedIn - Jim Fultz: https://www.linkedin.com/in/jimdfultz/ LinkedIn - Joshua Souders: https://www.linkedin.com/in/joshua-souders-902b448b/ LinkedIn - Copeland: https://www.linkedin.com/company/copeland/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/  Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 

In Part 2 of this Mental Health series episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversation with Gerry Wagner, President of  Education, Services & Products Company LLC (ESPCO LLC). Gerry shares his experiences with depression, suicidal thoughts, long-term sobriety, and the challenges of maintaining mental wellness. He discusses the importance of support systems, therapy, spirituality, and setting boundaries with people who do not support personal growth and recovery. The episode highlights resilience, self-awareness, and the value of finding healthy tools to navigate life's struggles while helping others through openness and shared experiences. Gary and Gerry discuss mental health, addiction, recovery, and personal growth in the trades. Gerry speaks openly about his experiences with alcoholism, depression, suicidal thoughts, and the long journey of maintaining sobriety. They talk about the importance of support systems, therapy, spirituality, and setting boundaries with people who are not supportive of recovery. Gerry also shares how helping others, staying self-aware, and finding healthy coping tools have helped him manage life's challenges. The conversation highlights resilience, honesty, and the value of seeking help while continuing to grow as a person. Expect to Learn: Why suicidal thoughts are often connected to deep emotional pain and hopelessness. How sobriety, support groups, and professional help can play a role in recovery. Why finding the right coping tools is important for managing mental health challenges. How spirituality and personal beliefs can provide support during difficult times. Why setting boundaries and surrounding yourself with supportive people can aid personal growth. Episode Highlights: [00:00] - Intro to Gerry Wagner in Part 02  [02:27] - Is suicide a selfish act? [06:02] - Openly discussing sobriety as self-therapy [08:02] - First AA meeting: boss's shocking testimony [11:19] - Higher power without religion [13:45] - Imposter syndrome in men & the trades [18:13] - Called a drunk: owning it forever [20:09] - Cutting toxic family out for good [25:53] - Hope this helps one person look in the mirror This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse!   Follow the Guest Gerry Wagner on:  LinkedIn: https://www.linkedin.com/in/gerry-wagner-1b154228/   Education, Services & Products Company LLC (ESPCO LLC): https://www.linkedin.com/company/education-services-products-company-llc-espco-llc/    Instagram: https://www.instagram.com/gerrythehvactrainer/      Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/   Instagram: https://www.instagram.com/hvacknowitall1/ 

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Roland Ligtenberg, Co-Founder and SVP Growth & Innovation at Housecall Pro to discuss why cash flow is one of the most important factors for HVAC and home service businesses, especially in today's repair-focused economy. The conversation explores how CRMs and field service management software help contractors invoice faster, collect payments quicker, improve customer retention, and streamline operations. They also discuss the shift from replacement-heavy business models toward repair and service work, emphasizing the importance of technical training, customer experience, maintenance memberships, and operational efficiency. Roland explains how successful contractors are adapting to a repair-driven market by improving customer experience, speeding up payment collection, implementing maintenance memberships, and leveraging technology without losing the personal touch that homeowners value.   Expect to Learn: - Why fast invoicing directly impacts business cash flow - How CRMs help HVAC contractors collect COD payments faster - Why the industry is shifting from replacements to repairs - The importance of technical diagnostics over aggressive sales tactics - How maintenance memberships improve long-term customer retention - Why "happy calls" can generate more 5-star reviews and repeat business - How financing options increase estimate acceptance rates - The real impact of AI and private equity on the HVAC industry - Why local service businesses still hold a competitive advantage   Timestamps: 00:00 - Introduction 00:52 - Importance of cash flow and invoicing quickly 01:46 - How Housecall Pro helps contractors collect COD payments onsite 04:39 - Cash flow vs profit margins in small business 05:47 - Shift toward repairs over replacements 11:04 - The value of technical training and diagnostics 12:01 - Marketing, maintenance plans, and customer touchpoints 12:27 - Why membership plans matter for long-term growth 13:02 - Refrigerant regulations and repair practices in Canada 14:36 - AI, private equity, and the future of HVAC businesses 19:19 - Rolan shares contact information and closing remarks   Want to learn how top HVAC contractors are improving cash flow, streamlining operations, and using AI without losing the personal touch? Connect with Roland Ligtenberg and discover how modern field service businesses are scaling smarter with tools like Housecall Pro.

In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues the Mental Health Series with Guest Gerry Wagner, President of  Education, Services & Products Company LLC (ESPCO LLC). Gerry shares his personal journey through addiction, depression, and recovery, explaining how childhood trauma, low self-esteem, and learning challenges affected his mental health from an early age. He opens up about his struggles with alcohol and drugs, reaching a breaking point at age 30, and maintaining over 35 years of sobriety. Together, they discuss the impact of mental health in the trades, the importance of seeking help, and the ongoing challenge of managing depression while building a successful career and life. This episode continues the mental health series with a conversation about addiction, depression, and recovery in the trades. Gerry joins Gary to share how childhood trauma, low self-esteem, and learning challenges shaped his early life and led him toward alcohol and drug use at a young age. He explains how addiction affected his relationships and brought him to a breaking point at age 30, which ultimately led him to seek a different path. Gerry also speaks openly about living with depression, coping with suicidal thoughts, and maintaining more than 35 years of sobriety. The conversation highlights the importance of seeking help, building healthy coping skills, and having honest discussions about mental health in the trades. Expect to Learn: How addiction and depression can affect people in the trades. How childhood trauma and low self-esteem can shape mental health. Why sobriety and recovery require ongoing effort and support. How lack of sleep can make mental health struggles harder. Why seeking help and talking openly about mental health is important. Episode Highlights: [00:00] - Intro to Gerry Wagner in Part 1 [03:39] - Pushback: "Soft technicians" argument addressed [06:13] - Gerry's sobriety: March 21, 1991 & last bender [11:18] - Rock bottom: Patricia leaves [12:37] - Root causes: Dysfunctional family, learning disability [18:43] - Why Gerry avoids antidepressants (fear of losing training personality) [23:26] - Suicidal thoughts as first reaction & daily exhaustion This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at SupplyHouse! Follow the Guest Gerry Wagner on: LinkedIn: https://www.linkedin.com/in/gerry-wagner-1b154228/ Education, Services & Products Company LLC (ESPCO LLC): https://www.linkedin.com/company/education-services-products- company-llc-espco-llc/  Instagram: https://www.instagram.com/gerrythehvactrainer/  Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/ 

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Roland Ligtenberg, Co-Founder and SVP Growth & Innovation at Housecall Pro to discuss how home service businesses scale from "one-man truck" operations into professional, systemized companies. Roland shares the origin story behind Housecall Pro, the operational bottlenecks that keep HVAC businesses stuck between $1M-$2M in revenue, and how AI-powered tools are transforming customer communication, call handling, and back-office operations for contractors. Roland also explains how AI-powered tools are changing the game for small contractors by improving customer communication, handling inbound calls, and helping business owners reclaim their time. Over the past 13 years, Roland has helped thousands of contractors modernize their operations by replacing pen-and-paper systems with software that streamlines scheduling, dispatching, invoicing, customer communication, financing, and AI-powered automation. Roland shares firsthand insights from working with HVAC, plumbing, and electrical businesses at every stage of growth  from moonlighting technicians to multi-truck operations scaling beyond seven figures.   Expect to Learn: - Why the original "Uber for home services" model struggled in HVAC and trades - How contractors used spreadsheets, calendars, and pen-and-paper before FSM software - The operational bottlenecks that stop contractors from scaling past $1M-$2M - Why answering the phone is the first major scaling challenge - The role AI is playing in customer service and call booking - How AI-powered office tools can improve professionalism and customer experience - Why elite office managers remain essential even in an AI-driven future - The importance of systems, SOPs, and repeatable workflows - Why online reviews compound over time and become a major growth driver   Timestamps: 00:00 – Introduction  01:01 – The original "Uber for home services" idea 02:50 – The evolution from pen-and-paper to digital systems 04:40 – Why many contractors still use paper systems in 2026 05:43 – How FSM software helps contractors look more professional 08:30 – Financing, customer experience, and growing a small business 09:50 – Why HVAC businesses get stuck between $1M–$2M revenue 14:26 – The importance of answering the phone quickly 15:20 – AI-powered phone answering and booking systems 20:17 – Why humans still matter in operational workflows 20:30 – Cash flow, invoicing speed, and getting paid faster 21:19 – The rise of the repair economy in HVAC   Want to learn how top HVAC contractors are improving cash flow, streamlining operations, and using AI without losing the personal touch? Connect with Roland Ligtenberg and discover how modern field service businesses are scaling smarter with tools like Housecall Pro.

In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with Daniel Carrillo, Technical Sales and Training Expert at Airzone Control, about ducted zoning systems for VRF and inverter HVAC equipment. They discuss how Airzone controls airflow using thermostats, sensors, and modulating dampers to improve comfort and efficiency in different zones of a home or building. Daniel explains how the system avoids high static pressure by adjusting fan speed and damper positions based on demand. The conversation also covers the advantages of ducted zoning over wall-mounted systems, common problems with older zoning methods, and how proper duct design helps improve HVAC performance and airflow control. Gary and Daniel Carrillo discuss how Airzone zoning systems work with VRF and inverter HVAC equipment to improve comfort and airflow control in homes and buildings. Daniel explains how thermostats, sensors, and modulating dampers help manage each zone without creating high static pressure in the duct system. The conversation covers how fan speed changes based on demand and why dampers stay open when there is no heating or cooling call. They also talk about the differences between ducted zoning and wall-mounted systems, common problems with older zoning methods, and how proper duct design helps improve HVAC efficiency, airflow balance, and system performance. Expect to Learn: How Airzone zoning systems control airflow in different rooms using thermostats and sensors. How modulating dampers and inverter fan motors help prevent high static pressure issues. How ducted zoning systems can improve comfort and efficiency compared to wall-mounted units. Why older zoning systems used bypass dampers and the problems they created for HVAC equipment. How proper duct design and airflow control help improve HVAC performance and system balance.   Episode Highlights: [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to Daniel Carrillo in Part 02  [02:21] - How zoning works: thermostats vs. sensors explained [03:58] - Controlling zones via Blue Face thermostat or cloud app [05:56] - What happens when one zone is set too cold [07:28] - No demand = dampers open; fan stops unless constant mode on [10:18] - Ducted zoning vs. wall mounts: regional differences [13:03] - Old zoning problems (bypass, barometric relief) solved by ECM motors [16:49] - How to get free system design (blueprint, zone layout, heat load needed)   This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse!   Follow the Guest Daniel Carrillo on:  LinkedIn: https://www.linkedin.com/in/daniel-carrillo-922262305/   Airzone Control - LinkedIn Profile: https://www.linkedin.com/company/airzonecontrol/   Airzone Control - Website: https://www.airzonecontrol.com/as/en/    Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/   Instagram: https://www.instagram.com/hvacknowitall1/  Follow the Podcast on:  YouTube: https://www.youtube.com/@HVACKnowItAll   Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce  Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 

In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Daniel Carrillo, Technical Sales and Training Expert at Airzone Control, to talk about A2L refrigerants, VRF zoning, and how new mitigation standards are changing HVAC system design. They discuss the challenges of using A2L equipment in residential and commercial spaces, how zoning systems can help improve airflow and safety, and why proper training is important for contractors. The conversation also covers common installation issues, communication errors, wiring practices, and how ducted zoning systems can improve comfort, efficiency, and room-by-room temperature control. In this conversation, Daniel and Gary discuss how A2L refrigerants are changing HVAC system design and why new mitigation standards are important for safety and airflow control. Daniel explains how zoning systems can help manage refrigerant dilution, improve comfort, and support better efficiency in VRF and ducted applications. Daniel and Gary also cover common installation issues, communication errors, wiring practices, and the importance of proper training when working with advanced zoning equipment and A2L systems. Expect to Learn: How A2L refrigerants are changing HVAC equipment and installation standards. How mitigation standards help improve safety and refrigerant dilution in occupied spaces. How zoning systems can improve comfort, airflow control, and energy efficiency. How communication errors and wiring issues can affect VRF and zoning equipment. How proper training and support can help contractors work with advanced HVAC systems.   Episode Highlights:  [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to Daniel Carrillo in Part 1 [03:00] - A2L is slightly flammable, brings new regulations and mitigation standards [06:26] - How A2L affects VRF zoning - ductwork helps comply vs. wall mounts [09:32] - Top tech support tips: same supplier, training, don't fear calling [11:24] - Most common field issue: communication errors from loose connections [15:03] - Advantages of ducted zoning: fine-tuned air, no oversizing, better humidity control [19:08] - Four-room example - each room has its own climate, unused rooms get no air This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Daniel Carrillo on: LinkedIn: https://www.linkedin.com/in/daniel-carrillo-922262305/ Airzone Control - LinkedIn Profile: https://www.linkedin.com/company/airzonecontrol/ Airzone Control - Website: https://www.airzonecontrol.com/as/en/    Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/  Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversations with Gord Cooke, President at Building Knowledge Canada, and Ian Walker, Sales & Marketing Manager at Aeroseal, about duct sealing and building performance. They explain how Aeroseal works by sealing leaks at the source without coating the entire duct, clearing up common misconceptions. The discussion highlights how leaky duct systems can lose a large amount of airflow, affecting comfort, balance, and system efficiency in a home. Gord shares insights on why sealing ducts improves airflow control and helps deliver air where it is needed most. They also talk about return air design, common issues with panned returns, and why proper airflow measurement matters for HVAC performance. Gary, Ian, and Gord discuss how Aeroseal works to seal duct leaks using pressure and a targeted sealant that only sticks at gaps. They explain that the process does not coat the full duct system and instead seals leaks from the inside. The conversation covers how duct leakage can reduce airflow, comfort, and system balance in a home. They also talk about how sealing ducts can improve air delivery and make balancing systems more effective. Gord shares insights on return air design, explaining common issues with panned returns and why they often do not move much air. They finish by highlighting how proper sealing and airflow checks help improve overall HVAC performance and comfort. Expect to Learn: How Aeroseal seals duct leaks by targeting gaps without coating the full duct system. How duct leakage can reduce airflow, comfort, and system balance in a home. How sealing ducts can improve air delivery and make system balancing more effective. Why return air systems often move less air than expected, especially when not fully ducted. How proper sealing and airflow checks can improve overall HVAC performance and comfort.   Episode Highlights:  [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to Gord Cooke and Ian Walker in Part 02  [02:02] - Arrow Seal vs. Aero Barrier: Same tech, different application [02:49] - Myth busted: Sealant only plugs holes, doesn't coat duct walls [04:27] - Why seal ducts? Comfort, not just energy (30% typical leakage) [08:34] - How AeroSeal works: Pressurize, mist, seal in 20 – 30 min [09:59] - Cost estimate: 2,000 – 2,500 CAD for a 2,000 sq ft home [13:11] - Panned returns leak 100% – don't expect measurable flow [18:00] - Key difference: Stay home during AeroSeal, leave during AeroBarrier [19:57] - Target: 1.5 ACH50 for optimal building enclosure   This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse!   Follow the Guests Gord Cooke and Ian Walker on:  LinkedIn - Gord Cooke: https://www.linkedin.com/in/gord-cooke-4b9b3433   LinkedIn - Ian Walker: https://www.linkedin.com/in/ian-walker-930954101/   LinkedIn - Building Knowledge Canada: https://www.linkedin.com/company/building-knowledge-canada-inc./   LinkedIn - Ian Walker: https://www.linkedin.com/company/aeroseal-llc/    Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/   Instagram: https://www.instagram.com/hvacknowitall1/    Follow the Podcast on:  YouTube: https://www.youtube.com/@HVACKnowItAll   Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce  Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 

In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Gord Cooke, President at Building Knowledge Canada, and Ian Walker, Sales & Marketing Manager at Aeroseal, to talk about air sealing technology and how it improves building performance. They explain how AeroBarrier works to reduce air leakage and why airtight homes need proper mechanical ventilation. The conversation covers common concerns about sealing homes too tightly, the role of HVAC systems in fresh air control, and how ventilation systems like ERVs help maintain comfort. Gary, Gord, and Ian also share real job site examples, costs, and how better air sealing can improve energy efficiency and system sizing. In this conversation, Gord and Ian explain how AeroBarrier is used to seal air leaks in homes and improve building performance. They describe how the system uses pressure and a misted sealant to find and close gaps, while stressing the need for proper ventilation to maintain air quality. Gord, Ian, and Gary discuss common concerns about making homes too tight and explain why controlled ventilation is important. They also cover real job site examples, costs, and how reducing air leakage can improve comfort, energy use, and HVAC system sizing. Expect to Learn: How AeroBarrier works to seal air leaks using pressure and a misted sealant. How building science and HVAC systems work together in modern homes. How proper ventilation keeps air quality safe in airtight homes. How ERV systems and exhaust fans help control fresh air and moisture. How reducing air leakage can improve comfort, energy use, and system sizing.   Episode Highlights: [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to Gord Cooke and Ian Walker in Part 1 [02:20] - Introducing Aero Barrier technology and on-site demo [03:40] - Ian explains how Aero Barrier works (blower door, positive pressure, sealant mist) [05:17] - Debunking "sealing too tight" myth - build tight, ventilate right [09:32] - Summary: Tight homes are fine if mechanical ventilation is present [12:35] - Cost range = 0.80 – 1.50 per square foot [14:14] - Recommendation of ERV + source control for best ventilation [16:46] - Ventilation controls (CO₂, humidity) [19:37] - Real-world results: 14 ACH down to ~4 ACH, 55–60% leakage reduction   This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse!   Follow the Guests Gord Cooke and Ian Walker on: LinkedIn - Gord Cooke: https://www.linkedin.com/in/gord-cooke-4b9b3433 LinkedIn - Ian Walker: https://www.linkedin.com/in/ian-walker-930954101/ LinkedIn - Building Knowledge Canada: https://www.linkedin.com/company/building-knowledge-canada-inc./ LinkedIn - Ian Walker: https://www.linkedin.com/company/aeroseal-llc/    Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/    Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 

In this episode of the HVAC Know It All Business Edition Podcast, host Furman Haynes from WorkHero sits down with Jen McKee, Owner of Kee Hart Marketing to break down how small home service business owners can approach marketing without losing authenticity. They discuss the tension between craftsmanship and marketing, why business owners must embrace marketing as a core responsibility, and how simple, grassroots strategies like local Facebook groups and personal branding can drive real growth. Jen shares practical, no-fluff advice on getting started with content, tools for editing, and avoiding common mistakes that keep businesses invisible online. She helps companies grow through content creation, social media management, and marketing strategy across platforms like Facebook, Instagram, TikTok, and YouTube. Jen also hosts The Key to Growth Podcast, where she dives into marketing strategies tailored for the trades.   Expect to Learn: -  Why marketing is a core responsibility of every business owner - The difference between craftsmanship vs. marketing-driven growth - How to build an authentic personal brand as a business owner - Why storytelling beats salesy content every time - How to leverage local Facebook groups for high-quality leads - The pros and cons of personal vs. business social media pages Timestamps: [00:00] – Introduction [00:44] – Personal brand vs. company brand [03:57] – Marketing as a responsibility of being a business owner [06:01] – Grassroots marketing [08:20] – How to find and respond to leads in Facebook groups [11:37] – Video editing: tools and time expectations [14:41] – Personal page vs. business page strategy [15:48] – Biggest mistake: overthinking and not starting [17:06] – Viral content ideas for HVAC businesses [18:05] – About Kee Hart Marketing and how to connect with Jen [18:55] – Closing thoughts   This Episode is Kindly Sponsored by: - PartsTown: https://www.partstown.com/hvac-parts - Podium: https://podium.com/knowitall     Follow our Guest Jen McKee: LinkedIn: https://www.linkedin.com/in/jen-mckee-72114824/  Instagram: https://www.instagram.com/keehartmarketing/  Website: https://www.jennmckee.com/  Company LinkedIn: https://www.linkedin.com/company/keehartmarketing/  Company Website: https://keehartmarketing.com/    Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com  Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/    Follow Furman Haynes:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/  WorkHero: https://www.linkedin.com/company/workherohvac/  Instagram: https://www.instagram.com/workhero__/  

In this episode of the HVAC Know It All Podcast, host Gary McCreadie speaks with John Whitehead, Owner of Honest HomePerformance and Radon Solutions, and Co‑Owner of Honest Heating and Cooling Inc., as part of the Mental Health series. John shares his experience with becoming overly focused on HVAC education and how his drive to learn turned into an unhealthy obsession. He explains how constant access to information, combined with an addictive personality, led to overstimulation and loss of balance in his life. John also talks about the impact of modern technology, social media, and idle time on mental health. The episode highlights the importance of setting limits, maintaining self-awareness, and finding balance while continuing to grow and learn. Gary and John discuss mental health in the trades and how habits and personality traits can impact daily life. John speaks openly about his experience with becoming overly focused on HVAC education and how his drive to improve turned into an unhealthy obsession. They talk about how constant learning, social media, and easy access to information can lead to overstimulation and loss of balance. John also explains how his team supported him during this time and how he has learned to slow down and set limits. The conversation highlights the importance of self-awareness, control, and finding balance while continuing to grow. Expect to Learn: How constant access to information can lead to overstimulation and mental fatigue. Why having an addictive personality can turn learning into an unhealthy habit. How idle time and modern technology can impact focus and mental health. Why setting limits and slowing down is important for long-term balance. How support from coworkers and self-awareness can help manage personal struggles. Episode Highlights: [00:00] - Intro to John Whitehead in Part 02  [03:00] - Question: Is mania similar to ADHD? [03:34] - North America's mental health epidemic [05:43] - Idle time & modern luxuries fueling mental struggles [08:15] - Sudden hyper-focus on HVAC education [11:01] - Addictive personality & sobriety [13:22] - Social media rabbit holes & lost time [17:44] - How his team stepped up during the crisis [20:49] - Michael Haus' advice: slow down, one bite at a time   This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest John Whitehead on:  LinkedIn: https://www.linkedin.com/in/john-whitehead-17a341370/   Honest Heating and Cooling Inc - Website: https://www.honestheatingac.com/   Honest HomePerformance and Radon Solutions - Website: https://www.honesthomeperformance.com/   Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/   Instagram: https://www.instagram.com/hvacknowitall1/

In this episode of the HVAC Know It All Business Edition Podcast, host Furman Haynes from WorkHero sits down with Jen McKee, Owner of Kee Hart Marketing to break down why social media is no longer optional for HVAC and trades businesses. She explains how authentic, simple content can drive real business growth without needing high production or complex strategies.  The conversation focuses on how small operators can start from scratch, build trust with customers, and use social platforms to stand out in a competitive market. She works closely with HVAC and trades companies to build brand presence, attract customers, and recruit top talent using authentic, video-first strategies.   Expect to learn: - Why social media is critical for HVAC and trades businesses today - How social content improves Google visibility and SEO - The difference between brand awareness and conversion and why both matter - How to start posting with zero experience or strategy - Why authentic, unpolished content often outperforms highly edited videos - Simple content ideas you can start using immediately - How social media helps with recruiting and customer trust   Timestamps: [00:00] -  Introduction [01:03] - Why trades businesses underestimate social media [02:23] - Why social media matters now more than ever [03:25] - Brand awareness vs conversion [04:39] - Getting started from zero [06:47] - Overcoming intimidation [07:09] - Why authentic content wins [08:24] - The problem with AI-generated content [10:55] - Content themes that work [12:22] - Real-world examples from HVAC creators   This Episode is Kindly Sponsored by: - PartsTown: https://www.partstown.com/hvac-parts - Podium: https://podium.com/knowitall     Follow our Guest Jen McKee: LinkedIn: https://www.linkedin.com/in/jen-mckee-72114824/  Instagram: https://www.instagram.com/keehartmarketing/  Website: https://www.jennmckee.com/  Company LinkedIn: https://www.linkedin.com/company/keehartmarketing/  Company Website: https://keehartmarketing.com/    Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com  Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/    Follow Furman Haynes:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/  WorkHero: https://www.linkedin.com/company/workherohvac/  Instagram: https://www.instagram.com/workhero__/  

In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues the mental health series with guest John Whitehead, Owner of Honest HomePerformance and Radon Solutions, and Co‑Owner of Honest Heating and Cooling Inc. John talks about his career in the trades and how a drive to learn and improve led to feelings of imposter syndrome and eventually an unhealthy obsession with education. He explains how this behavior affected his work, relationships, and overall well-being, including a lack of sleep and balance at home. John also opens up about being diagnosed with bipolar disorder and seeking help through a psychiatric program. Together, they discuss the importance of balance, recognizing warning signs, and being open about mental health in the trades. This episode continues the mental health series by focusing on challenges that can develop from within the trade itself. John joins Gary to share how his strong drive to learn led to imposter syndrome and an unhealthy focus on education. He explains how spending too much time studying began to affect his work, communication, and home life, leading to lack of sleep and strain in his relationships. John also talks about being diagnosed with bipolar disorder and the steps he took to get help, including time in a psychiatric program. The conversation highlights the importance of balance, self-awareness, and speaking up about mental health in the trades. Expect to Learn: How imposter syndrome can affect skilled technicians in the trades. How too much focus on learning can lead to stress and burnout. Why is a balance between work, learning, and personal life important? How lack of sleep and routine can impact mental and physical health. How seeking help and support can lead to better mental well-being. Episode Highlights:  [00:00] - Intro to John Whitehead in Part 1 [02:52] - John's background: Imposter syndrome hits [05:44] - Gary defines imposter syndrome (AI definition) [08:20] - The addiction: Too much studying, no sleep, or food [11:41] - Deeper diagnosis: Bipolar with mania [15:52] - Getting help: 10 days in a psychiatric hospital This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at SupplyHouse! Follow the Guest John Whitehead on: LinkedIn: https://www.linkedin.com/in/john-whitehead-17a341370/ Honest Heating and Cooling Inc - Website: https://www.honestheatingac.com/ Honest HomePerformance and Radon Solutions - Website: https://www.honesthomeperformance.com/ Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/

In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Chris Howells, Senior Training and Development Manager at AprilAire, to discuss the importance of dehumidification in indoor air quality and home comfort. Chris explains how air conditioners handle both temperature and moisture, and why many systems struggle to control humidity on their own. The conversation covers how standalone dehumidifiers work, including reheat and moisture removal, along with different installation methods and sizing considerations. Gary and Chris also explore common issues like oversized systems, seasonal humidity problems, and how proper humidity control can improve comfort, protect materials, and support overall health. In this conversation, Chris explains the importance of dehumidification in HVAC systems and how it supports comfort, health, and home protection. He describes how air conditioners remove some moisture but often cannot control humidity on their own, especially in certain conditions. Chris and Gary discuss how standalone dehumidifiers work using cooling and reheat, along with different installation methods and sizing factors. They also cover how issues like oversized systems, seasonal moisture, and poor humidity control can lead to discomfort and reduced system performance. Expect to Learn: How dehumidification improves indoor air quality, comfort, and home protection. How air conditioners handle moisture and why they often fall short. How standalone dehumidifiers work using cooling and reheating. How different installation methods affect system performance and airflow. How issues like oversized systems and seasonal humidity impact comfort and efficiency. Episode Highlights: [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to Chris Howells [02:36] - Listener problem: High humidity (55% RH) with an oversized AC [04:14] - ACs prioritize sensible cooling; dehumidification is "leftover." [06:01] - Chris mentions that Airflow verification is step one [07:34] - How a dehumidifier works (reheat effect, no overcooling) [10:47] - Installation methods: Return-to-return vs. fully ducted [14:01] - 3 benefits of dehumidification: Health, comfort, home protection [18:22] - Model E100 (100 pints/day) as a standalone example [20:48] - Wet coil + dry supply air = humidification problem [23:32] - Checking sensible/latent ratios at different wet-bulb temps [25:18] - Chris: Inverters handle humidity; single-stage needs backup [28:01] - Sizing: E100 at 80/60 vs. real-world conditions (75/50) [31:34] - Hydroco: Venturi effect recirculates water (no pump) [34:32] - Gary: Shoulder season humidity + oversized AC = need dehumidifier This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm  Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Chris Howells on: LinkedIn: https://www.linkedin.com/in/chris-howells-5aa32b64 AprilAire: https://www.linkedin.com/company/aprilaire/  Website: AprilAire: https://www.aprilaire.com/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/  Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Cody Brasseal, President of Acadiana Comfort Systems, and Emily Brasseal from Acadiana Comfort System. They discuss how they balance running a successful HVAC business while maintaining a strong family dynamic. They share lessons learned from their journey, including the importance of leadership, implementing AI to boost productivity, and maintaining clear communication between the office and the field. If you're looking to grow your own business or enhance your leadership skills, this episode is packed with valuable insights. They discuss their entrepreneurial journey, how they've scaled their business, and the importance of teamwork and family in the process. Expect to Learn: - How transformational leadership can improve communication and results in an HVAC business. - The impact of AI and digital tools in boosting employee performance and engagement. - The importance of having clean financials and tracking key performance indicators (KPIs) to scale successfully. - How building a positive, supportive company culture can lead to long-term success.   Timestamps: [00:00:00] - Introduction. [00:00:46] - Transformational Leadership in Business [00:02:18] - AI Implementation and Success Meetings [00:04:58] - Learning from Failures [00:06:06] - Scaling the Business [00:09:30] - Understanding the Technicians' Perspective [00:12:25] - Cody's Perspective on Office-Field Communication [00:18:02] - Overcoming Fear in Hiring [00:21:32] - The Importance of Bookkeeping and KPIs [00:22:03] - Conclusion   This Episode is Kindly Sponsored by: PartsTown: https://www.partstown.com/hvac-parts Podium: https://podium.com/knowitall     Follow our Guests Cody Brasseal & Emily Brasseal and their Company: LinkedIn: https://www.linkedin.com/in/cody-brasseal-0355421ba  Facebook: https://www.facebook.com/cody.j.brasseal/  Company Website: https://acadianacomfort.com/  Company Facebook: https://www.facebook.com/AcadianaComfort/  Company Instagram: https://www.instagram.com/acadiana_comfort/  Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com  Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/  Follow Furman Haynes:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/  WorkHero: https://www.linkedin.com/company/workherohvac/  Instagram: https://www.instagram.com/workhero__/

In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with Eric Ruggles, Director of Engineering at Ritchie Engineering Co., Inc. (YELLOW JACKET), about airflow, static pressure, and modern diagnostic tools. In Part 2, they discuss proper system commissioning, checking pressure across components, and identifying airflow restrictions without disassembling equipment. Eric explains how tools like a digital manometer and wireless probes help measure system performance, airflow, and gas pressure. They also cover the shift from manifolds to probes, including concerns about refrigerant loss and system contamination. The conversation wraps up with practical insights on using airflow, temperature, and CFM measurements to determine true system capacity and improve service decisions. Gary and Eric discuss airflow testing, static pressure, and how modern tools improve system diagnostics and performance. They explain how proper commissioning sets baseline readings and helps identify issues like plugged coils or airflow restrictions. Eric describes how digital manometers and probes can measure pressure, airflow, and gas pressure while creating reports for customers. They also cover the shift from manifolds to probes, including concerns about refrigerant loss and contamination. They finish by explaining how airflow, temperature, and CFM measurements can confirm true system capacity and support better service decisions. Expect to Learn: How proper commissioning helps set baseline readings for system performance. How checking static pressure across components can reveal airflow restrictions. Why tools like digital manometers and probes improve accuracy in diagnostics. How wireless probes can measure pressure, airflow, and gas without losing refrigerant. How airflow, temperature, and CFM readings help confirm true system capacity.   Episode Highlights: [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to Eric Ruggles in Part 02  [02:03] - Checking static across devices [03:58] - Yellow Jacket Mano tool overview [05:32] - Probes vs. manifolds debate [12:08] - Calculate real BTU capacity without gauges [15:32] - 3-tool non-invasive maintenance [16:55] - Duct traverse with Y Jack Flow   This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse!   Follow the Guest Eric Ruggles on:  LinkedIn: https://www.linkedin.com/in/eric-ruggles-28a84424/   Ritchie Engineering Co., Inc. (YELLOW JACKET): https://www.linkedin.com/company/ritchie-engineering-co-yellow-jacket-/   Ritchie Engineering Co., Inc. (YELLOW JACKET) - Website: https://yellowjacket.com/    Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/   Instagram: https://www.instagram.com/hvacknowitall1/  Follow the Podcast on:  YouTube: https://www.youtube.com/@HVACKnowItAll   Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce  Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 

In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Eric Ruggles, Director of Engineering at Ritchie Engineering Co., Inc. (YELLOW JACKET), to discuss the key differences between airflow and static pressure and how to measure both correctly. Eric explains how airflow is calculated using air velocity and duct size, while static pressure is measured across system components to understand system performance. The conversation covers tools like hot wire anemometers and manometers, along with proper testing methods such as duct traversing and pressure tip placement. Gary and Eric also explore common issues like high static pressure caused by poor duct design, dirty filters, or oversized equipment, and how these problems can impact overall system efficiency. In this conversation, Eric explains the differences between airflow and static pressure in HVAC systems and how each one is measured. He describes how airflow is based on air speed and duct size, while static pressure shows how much resistance the system has. Eric and Gary discuss tools like hot wire anemometers and manometers, along with proper testing methods such as duct traversing and pressure tip placement. They also cover how issues like dirty filters, poor duct design, and system restrictions can raise static pressure and reduce overall system performance and airflow. Expect to Learn: How airflow and static pressure differ and why both matter in HVAC systems. How to use tools like hot wire anemometers and manometers for proper testing. How duct traversing helps get accurate airflow measurements. How static pressure testing can identify restrictions in filters and ductwork. How issues like dirty filters, poor duct design, and closed vents affect system performance. Episode Highlights: [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to Eric Ruggles in Part 1 [02:34] - Static pressure and airflow are different, and need different tools [04:18] - Eric: Air speed units (ft/min, m/s) & calculating volume [07:15] - Hot wire anemometer: traverse duct, app calculates CFM [10:56] - Static pressure: positive on supply, negative on return [16:48] - Total external static: check return & supply sides separately [19:42] - Remove filter to test restriction; 1" high-MERV vs. 5" filter [23:61] - Plugging vents raises static, harms the system   This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Eric Ruggles on: LinkedIn: https://www.linkedin.com/in/eric-ruggles-28a84424/ Ritchie Engineering Co., Inc. (YELLOW JACKET): https://www.linkedin.com/company/ritchie-engineering-co-yellow-jacket-/ Ritchie Engineering Co., Inc. (YELLOW JACKET) - Website: https://yellowjacket.com/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/  Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Cody Brasseal, President of Acadiana Comfort Systems and Emily Brasseal from Acadiana Comfort Systems. As a husband-and-wife team, they share their experiences of building a successful HVAC business while navigating the challenges of balancing work and family life. The conversation dives into their journey, offering valuable insights into overcoming obstacles such as office and field friction, understanding the importance of family support, and creating a positive company culture. Cody has extensive experience in the field, while Emily joined the business after working as an occupational therapist. Together, they've built a thriving business and share their personal and professional journey of working together as a married couple, raising a family, and managing the challenges of owning a small business.   Expect to Learn - How to balance family life and running a business together. - The importance of empathy and clear communication in a family-owned business. - Strategies for overcoming friction between office and field teams. - Tips for ensuring the success of a family-run HVAC business.   Timestamps: [00:00:00] – Introduction [00:01:35] – Early Business Challenges [00:03:11] – The Fluid Nature of Business and Family Life [00:05:18] – The Importance of Family Support [00:07:06] – Leadership and the Decision to Bring Emily into the Business [00:10:23] – Transitioning from a Job to Full-Time Business Owner [00:13:58] – Overcoming Field vs. Office Tension [00:16:24] – Managing Tension Between Office and Field Staff   This Episode is Kindly Sponsored by: PartsTown: https://www.partstown.com/hvac-parts   Follow our Guests Cody Brasseal & Emily Brasseal and their Company: LinkedIn: https://www.linkedin.com/in/cody-brasseal-0355421ba  Facebook: https://www.facebook.com/cody.j.brasseal/  Company Website: https://acadianacomfort.com/  Company Facebook: https://www.facebook.com/AcadianaComfort/  Company Instagram: https://www.instagram.com/acadiana_comfort/    Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com  Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/    Follow Furman Haynes:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/  WorkHero: https://www.linkedin.com/company/workherohvac/  Instagram: https://www.instagram.com/workhero__/  

In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with Matthew Waxer, HVAC/R Mechanic at Kilmer HVACR Services Inc, about the key factors that impact system performance and compressor life. In Part 3, they focus on the importance of proper maintenance, airflow, and system setup from installation through operation. Matthew explains how correct airflow, refrigerant charge, and fluid mixtures like glycol all play a role in system efficiency and reliability. They also discuss common field mistakes such as poor airflow around equipment, incorrect glycol ratios, and refrigerant loss during servicing. The conversation wraps up with practical tips on maintenance practices, using probes instead of gauges, and avoiding contamination to keep systems running properly over time. Gary and Matthew discuss the key steps needed to keep HVAC systems running properly, focusing on maintenance, airflow, and correct setup. They explain how proper airflow across indoor and outdoor units is critical for system performance and how poor installation choices can lead to long-term issues. Matthew highlights the importance of correct refrigerant charge, coil sizing, and fluid flow in systems using glycol, including how improper mixtures can reduce efficiency or cause freezing problems. They also cover common service mistakes like refrigerant loss and contamination when using gauges. They finish by sharing practical tips such as using probes, checking airflow, and following proper maintenance practices to protect system life.   Expect to Learn: How proper maintenance helps extend the life of HVAC systems and prevent costly breakdowns. How correct airflow across indoor and outdoor units affects system performance and reliability. Why proper refrigerant charge and coil sizing are important for efficient operation. How glycol mixtures impact heat transfer, flow, and freezing protection in fluid systems. How using probes and careful service methods can reduce refrigerant loss and system contamination.   Episode Highlights: [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to Matthew Waxer in Part 03  [02:13] - Why maintenance matters for compressor life  [03:30] - Airflow setup: Indoor coil sizing & outdoor obstructions  [05:32] - Glycol systems: Mixture %, freezing point, refractometer use  [10:07] - Manifold vs. probes: Refrigerant loss & contamination risks  [15:33] - Outro & next episode    This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Matthew Waxer:  LinkedIn: https://www.linkedin.com/in/matthew-waxer-b4a62360/   Kilmer HVACR Service Inc - Website: https://kilmerservice.com/  Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/   Instagram: https://www.instagram.com/hvacknowitall1/  Follow the Podcast on:  YouTube: https://www.youtube.com/@HVACKnowItAll   Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce  Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 

In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with Matthew Waxer, HVAC/R Mechanic at Kilmer HVACR Services Inc, about proper system setup and the impact of moisture and refrigerant charge on system performance. In Part 2, they discuss evacuation practices, moisture control, and how acid can form inside a system and damage components. Matthew explains the risks of undercharging and overcharging, including overheating, high-pressure issues, and liquid returning to the compressor. They also cover concepts like superheat, subcooling, and compressor envelopes, along with common failure causes such as flood back and flooded starts. The conversation wraps up with practical insights on avoiding costly breakdowns through proper installation and maintenance. Gary and Matthew discuss how moisture and refrigerant charge affect system performance and compressor life. They explain how poor evacuation leaves moisture in the system, which can lead to acid formation and damage over time. Matthew describes the risks of undercharging and overcharging, including overheating, high-pressure issues, and liquid returning to the compressor. They also cover key checks like superheat, subcooling, and staying within the compressor operating range. They finish by explaining common failure causes like flood back and flooded starts, and how proper setup and maintenance can prevent costly system damage. Expect to Learn: How moisture left in a system can lead to acid and damage over time. How proper evacuation helps reduce moisture and protect system components. Why is the correct refrigerant charge important for compressor cooling and performance? How superheat and subcooling are used to check system operation. How issues like floods and flooded starts can cause major compressor failure.   Episode Highlights:  [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to Matthew Waxer in Part 02  [02:04] - Matthew: Moisture removal and decay test explained [04:27] - Gary & Matthew: Acid formation from moisture damages compressors [07:10] - Undercharged systems: Elevated superheat cooks compressors [10:31] - Overcharge and poor airflow cause high pressure and slugging [15:22] - Zero superheat = liquid flood back to compressor [17:40] - Flooded start: Liquid refrigerant in sump destroys compressor [21:18] - Liquid migration from risers and cold ambient starts   This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/ Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse!   Follow the Guest Matthew Waxer on:  LinkedIn: https://www.linkedin.com/in/matthew-waxer-b4a62360/   Kilmer HVACR Service Inc - Website: https://kilmerservice.com/     Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/   Instagram: https://www.instagram.com/hvacknowitall1/  Follow the Podcast on:  YouTube: https://www.youtube.com/@HVACKnowItAll   Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce  Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Andrew Blair, Director of Product and Market Development at Helix Earth and Advisor / Angel Investor at various startups, the conversation dives into the journey of scaling an HVAC and commercial refrigeration business from early scrappy operations to a multi-million dollar company.    Andrew Blair is an experienced HVAC and commercial refrigeration professional who transitioned from hands-on fieldwork into business leadership. He played a key role in growing Kensington into a ~$6M operation, optimizing systems, and building team culture. Andrew is now the Director of Product and Market Development at Helix Earth Technologies, where he focuses on innovative HVAC solutions, bringing both field and business expertise into product development. Expect to Learn How to transition from technician to business leader (and the mistakes to expect) The real challenges of implementing service software like Jobber and ServiceTitan Why company culture and individualized management matter at scale Practical ways AI is already improving HVAC operations and technician performance What the future of AI and innovation looks like in the trades industry   Episode Breakdown with Timestamps [00:00:00] - Introduction  [00:01:36] - Early Business Challenges [00:03:11] - Scaling Operations & Growing Pains [00:05:18] - Leadership & Managing People [00:09:35] - Getting the Most Out of Software Tools [00:14:52] - The Future of AI in the Trades [00:16:00] - New Chapter: Helix Earth Technologies [00:18:04] - Closing Thoughts & Takeaways   This Episode is Kindly Sponsored by: PartsTown: https://www.partstown.com/hvac-parts   Follow our Guest Andrew Blair: LinkedIn: https://www.linkedin.com/in/andrew-blair-/ Company Website: https://www.helixearth.com/ Company LinkedIn: - Helix Earth: https://www.linkedin.com/company/helixearth/   Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com  Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/  Follow Furman Haynes:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/  WorkHero: https://www.linkedin.com/company/workherohvac/  Instagram: https://www.instagram.com/workhero__/

In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Matthew Waxer, HVAC/R Mechanic at Kilmer HVACR Services Inc, to discuss how to prevent compressor failure through proper installation, service, and maintenance practices. Matthew explains how many compressor failures are caused by system issues like poor brazing, incorrect sizing, and a lack of proper oil return. The conversation covers key factors such as nitrogen purging, moisture control, and the impact of short cycling or overheating on compressor life. Gary and Matthew also explore what can be learned from compressor tear-downs and how small mistakes over time can lead to major failures. In this conversation, Matthew explains how proper installation and maintenance practices help prevent compressor failure in HVAC systems. He describes how issues like poor nitrogen purging, moisture contamination, and incorrect system sizing can damage compressors over time. Matthew and Gary discuss how oil return, airflow, and system load affect compressor performance and lifespan. They also cover what technicians can learn from compressor tear-downs, including signs of overheating and lack of lubrication, and explain how careful setup and servicing can improve reliability and system efficiency. Expect to Learn: How proper installation practices help prevent compressor failure in HVAC systems. Why nitrogen purging and moisture control are critical to system reliability. How incorrect sizing can lead to short cycling or overheating issues. What causes poor oil return, and how does it affect compressor lubrication and lifespan? How teardowns reveal common failure points and help improve service practices. Episode Highlights: [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to Matthew Waxer in Part 1 [02:04] - Main topic: Avoiding compressor failure  [04:06] - "Compressors don't fail, they're murdered."  [05:36] - Start with proper installation  [07:06] - Proper system sizing: avoid short cycling  [09:18] - Read manuals & check oil return requirements  [10:38] - Oil return issues from clogged components  [16:41] - POE oil moisture risks & proper vacuuming  [21:55] - POE oil additives & system open time myth This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/ Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Matthew Waxer on: LinkedIn: https://www.linkedin.com/in/matthew-waxer-b4a62360/ Kilmer HVACR Service Inc - Website: https://kilmerservice.com/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/  Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455  

In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversation with Adam Gordon, Director of Service and Maintenance, Mechanical Division at Orella Group Inc, in the Mental Health series. Adam speaks openly about how past trauma shaped his need for attention and validation, and how that showed up in his life and on social media. He talks about learning to manage those habits by focusing on fitness, discipline, family time, and building positive routines. Adam also shares the value of surrounding yourself with good people, finding mentors, and using social media in a healthier way. The episode highlights the importance of self-awareness, personal growth, and reaching out for help or guidance when dealing with mental health challenges. Gary and Adam discuss mental health in the trades and the personal challenges that can shape a person's life and behaviour. Adam speaks openly about growing up between two households and how a lack of attention led to a strong need for validation as an adult. They talk about how that showed up through social media, relationships, and conflict online. Adam also explains how he now focuses on healthier habits like fitness, structured routines, family time, and surrounding himself with positive people. The conversation highlights the value of self-awareness, mentorship, and reaching out to others when dealing with personal struggles or mental health challenges. Expect to Learn: How past experiences can shape behaviour and the need for validation. Why calm responses can help reduce conflict on social media and in daily life. How routines like fitness, early mornings, and structured days support mental health. Why does surrounding yourself with positive people and mentors matter? How reaching out and having honest conversations can help during tough times.   Episode Highlights: [00:00] - Intro to Adam Gordon in Part 02  [02:01] - Late-night self-reflection  [04:19] - The dark side of social media  [05:45] - Escaping through attention seeking  [07:54] - Fitness, routine & healthy validation  [11:08] - Why your circle matters  [14:36] - Loyalty vs. drama  [17:16] - Current mindset & advice for others  [19:31] - Advice for those struggling: reach out   This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/ Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse!   Follow the Guest Adam Gordon on: LinkedIn: https://www.linkedin.com/in/adam-gordon-494a54bb/ Instagram: https://www.instagram.com/gordonbotplumbing/ Orella Group Inc: https://www.linkedin.com/company/orella-group-inc/   Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/   Instagram: https://www.instagram.com/hvacknowitall1/ 

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Andrew Blair, Director of Product and Market Development at Helix Earth and Advisor / Angel Investor at various startups, to explore the journey from growing up in a family-owned HVAC business to becoming a key operator in a commercial refrigeration company. The conversation dives into the realities of the skilled trades, the growing talent shortage, and the operational challenges of running a service-based business, especially in mission-critical environments like refrigeration.  The episode also highlights the evolving nature of trade education, licensing complexities, and what it truly takes to build and scale a successful HVAC business. Andrew Blair is an experienced HVAC and commercial refrigeration professional who grew up in the industry through his family's business, Kensington Mechanical.    Expect to Learn Why HVAC is one of the most underrated but complex skilled trades How trade schools and partnerships can solve the labor shortage The importance of field experience when running a service business Differences between residential HVAC and commercial refrigeration work How to handle high-pressure, mission-critical service environments   Episode Breakdown with Timestamps  [00:00:00] – Introduction  [00:01:57] – Growing Up in a Family HVAC Business [00:03:45] – Why HVAC Stands Out Among the Trades [00:04:27] – Skilled Labor Shortage & Trade School Partnerships [00:06:33] – Licensing Challenges & Industry Evolution [00:09:19] – From Apprentice to COO: Scaling a Family Business [00:14:26] – Understanding Commercial Refrigeration & Critical Environments [00:18:38] – Advice for Entering Commercial Refrigeration   This Episode is Kindly Sponsored by: PartsTown: https://www.partstown.com/hvac-parts   Follow our Guest Andrew Blair: LinkedIn: https://www.linkedin.com/in/andrew-blair-/ Company Website: https://www.helixearth.com/ Company LinkedIn: - Helix Earth: https://www.linkedin.com/company/helixearth/   - Various Startups: https://www.linkedin.com/company/various-startups1/   Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com  Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/   Instagram: https://www.instagram.com/hvacknowitall1/    Follow Furman Haynes:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/  WorkHero: https://www.linkedin.com/company/workherohvac/  Instagram: https://www.instagram.com/workhero__/  

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Andrew Blair, Director of Product and Market Development at Helix Earth and Advisor / Angel Investor at various startups, to explore the journey from growing up in a family-owned HVAC business to becoming a key operator in a commercial refrigeration company. The conversation dives into the realities of the skilled trades, the growing talent shortage, and the operational challenges of running a service-based business, especially in mission-critical environments like refrigeration. The episode also highlights the evolving nature of trade education, licensing complexities, and what it truly takes to build and scale a successful HVAC business. Andrew Blair is an experienced HVAC and commercial refrigeration professional who grew up in the industry through his family's business, Kensington Mechanical.   Expect to Learn - Why HVAC is one of the most underrated but complex skilled trades - How trade schools and partnerships can solve the labor shortage - The importance of field experience when running a service business - Differences between residential HVAC and commercial refrigeration work - How to handle high-pressure, mission-critical service environments   Episode Breakdown with Timestamps [00:00:00] – Introduction [00:01:38] – Growing Up in a Family HVAC Business [00:03:26] – Why HVAC Stands Out Among the Trades [00:04:08] – Skilled Labor Shortage & Trade School Partnerships [00:06:14] – Licensing Challenges & Industry Evolution [00:08:59] – From Apprentice to COO: Scaling a Family Business [00:14:07] – Understanding Commercial Refrigeration & Critical Environments [00:18:19] – Advice for Entering Commercial Refrigeration   This Episode is Kindly Sponsored by: PartsTown: https://www.partstown.com/hvac-parts   Follow our Guest Andrew Blair: LinkedIn: https://www.linkedin.com/in/andrew-blair-/ Company Website: https://www.helixearth.com/ Company LinkedIn: - Helix Earth: https://www.linkedin.com/company/helixearth/ - Various Startups: https://www.linkedin.com/company/various-startups1/   Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/   Follow Furman Haynes: LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/ Instagram: https://www.instagram.com/workhero__/  

In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues the mental health series with guest Adam Gordon, Director of Service and Maintenance, Mechanical Division at Orella Group Inc. In Part 1, Adam shares his life story and speaks openly about the trauma he has faced, including witnessing a close friend die in a tragic accident, losing family members, and making the difficult decision to remove life support from his father. He explains how years of grief, family struggles, and seeking attention shaped many of his actions in the past, both online and in his personal life. Adam also talks about how therapy helped him better understand himself and begin working through his trauma. Together, they discuss the importance of purpose in the trades, learning from difficult experiences, and creating space for honest conversations about mental health. This episode continues the mental health series by focusing on the struggles many people in the trades quietly carry. Adam joins Gary to share the difficult experiences that shaped his life, including witnessing his best friend die in a tragic accident, losing his stepfather to suicide, and later losing his sister and father. He explains how years of grief and family challenges affected his behaviour, relationships, and search for attention both online and in real life. Adam also talks about how therapy helped him better understand his trauma and begin working on personal growth. The conversation highlights the importance of opening up, learning from hard experiences, and creating space for honest discussions about mental health in the trades. Expect to Learn: How witnessing a close friend die at a young age affected Adam's life. How losing his stepfather, sister, and later his father shaped his grief. Why do many tradespeople feel pressure to stay quiet and keep working? How therapy helped Adam understand his behaviour and past trauma. How helping customers through service work can create purpose and meaning. Episode Highlights: [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to Adam Gordon in Part 1  [02:26] - Meet Adam: Early Life Trauma & Loss  [05:08] - Coping Mechanisms: Dark Humor & Moving On  [08:40] - Adam's Past: From Revenge Porn to Therapy  [11:26] - Social Media Struggles: Trolls vs. Gratitude  [15:08] - Gary's Approach: Blocking Out Negativity  [17:47] - Maturity: Not Feeding the Online Drama   This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/ Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm  Use promo code HKIA5 to get 5% off your first order at SupplyHouse! Follow the Guest Adam Gordon on: LinkedIn: https://www.linkedin.com/in/adam-gordon-494a54bb/ Instagram: https://www.instagram.com/gordonbotplumbing/ Orella Group Inc: https://www.linkedin.com/company/orella-group-inc/ Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/ 

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Austin Wendel, Owner at Accounting 4 Trades. Austin shares valuable insights on managing cash flow, invoicing efficiently, and using smart marketing strategies to grow a successful trade business. From service agreements to financial systems, this episode covers key strategies that every small business owner should consider for long-term success. With extensive experience in the HVAC and trades industry, Austin shares his expertise on cash flow management, financial systems, and operational efficiency, all crucial to growing a sustainable business.   Expect to Learn: The importance of quick invoicing for maintaining healthy cash flow How to handle unpaid invoices and effectively collect payments Marketing strategies for acquiring your first customers Setting up financial systems that work for your trade business The benefits of service agreements and creating long-term customer relationships Timestamps: 00:00 - Introduction 02:37 - Importance of Quick Invoices 05:31 - Marketing for New Businesses. 07:48 - Grassroots Marketing Techniques 08:39 - Setting Up Financial Systems 10:31 - Service Agreements for Steady Cash Flow 13:33 - HVAC as a Service Model 17:22 - Advice for New Business Owners 18:14 - Conclusion   This Episode is Kindly Sponsored by: PartsTown: https://www.partstown.com/hvac-parts   Follow our Guest Austin Wendel: LinkedIn: https://www.linkedin.com/in/accounting4trades/ Instagram: https://www.instagram.com/accounting4trades/ Company Website: https://www.acc4t.com/ Company LinkedIn: https://www.linkedin.com/company/accounting-4-trades/ Company Facebook: https://www.facebook.com/acc4trades/ Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Follow Furman Haynes:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/ Instagram: https://www.instagram.com/hvacknowitall1/

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Austin Wendel, Owner at Accounting 4 Trades. Austin shares valuable insights on managing cash flow, invoicing efficiently, and using smart marketing strategies to grow a successful trade business. From service agreements to financial systems, this episode covers key strategies that every small business owner should consider for long-term success. With extensive experience in the HVAC and trades industry, Austin shares his expertise on cash flow management, financial systems, and operational efficiency, all crucial to growing a sustainable business.   Expect to Learn The importance of quick invoicing for maintaining healthy cash flow How to handle unpaid invoices and effectively collect payments Marketing strategies for acquiring your first customers Setting up financial systems that work for your trade business The benefits of service agreements and creating long-term customer relationships   Timestamps: 00:00 - Introduction 02:37 - Importance of Quick Invoices 05:31 - Marketing for New Businesses. 07:48 - Grassroots Marketing Techniques 08:39 - Setting Up Financial Systems 10:31 - Service Agreements for Steady Cash Flow 13:33 - HVAC as a Service Model 17:22 - Advice for New Business Owners 18:14 - Conclusion   This Episode is Kindly Sponsored by: PartsTown: https://www.partstown.com/hvac-parts   Follow our Guest Austin Wendel: LinkedIn: https://www.linkedin.com/in/accounting4trades/ Instagram: https://www.instagram.com/accounting4trades/ Company Website: https://www.acc4t.com/ Company LinkedIn: https://www.linkedin.com/company/accounting-4-trades/ Company Facebook: https://www.facebook.com/acc4trades/   Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com  Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/     Follow Furman Haynes:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/  WorkHero: https://www.linkedin.com/company/workherohvac/  Instagram: https://www.instagram.com/workhero__/   

In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with Christopher Rystedt, Technical Sales and Trainer at Airzone Control, about air distribution and zoning with VRF and inverter systems. In Part 2, they discuss common applications such as hotels and residential homes, and how zoning can work with multiple brands and system types. Christopher explains how modern zoning avoids bypass dampers by adjusting fan speed and system capacity based on demand. They also cover ventilation modes, zone weighting, and how airflow is balanced across different spaces. The conversation wraps up with setup tips, training options, and how zoning can help manage refrigerant limits and reduce system size and cost. Gary and Christopher discuss how modern HVAC zoning systems work with VRF and inverter equipment in both commercial and residential applications. They explain how systems can control multiple zones or units from one platform, even across different brands. Christopher describes how proper duct design and variable fan speed help avoid the need for bypass dampers while maintaining correct airflow. They also cover ventilation settings, including local and system-wide fan operation, and how zone weighting helps balance airflow based on duct size. They finish by talking about system setup, training resources, and how zoning can help reduce refrigerant use and overall system costs.   Expect to Learn: How HVAC zoning systems can control multiple rooms using VRF and inverter equipment. How one platform can manage different brands and types of HVAC units together. Why proper duct design and variable fan speed help eliminate the need for bypass dampers. How ventilation modes work at both the zone level and system level to move air. How zone weighting and system setup help balance airflow and improve overall performance.   Episode Highlights: [00:00] - Sponsor: Factory Direct Filters ad [01:08] - Intro to Chris Rystedt in Part 02  [02:10] - Main applications: Hotels, villas, and residential  [04:34] - Airzone history: Spain (1997), North America (2021)  [06:57] - Inverter systems vs. traditional bypass dampers  [09:21] - Ventilation modes: Local and global settings  [13:29] - Christopher's role: Technical sales and trainer  [18:33] - Training resources and A2L refrigerant benefits    This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/ Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse!   Follow the Guest Christopher Rystedt:  LinkedIn: https://www.linkedin.com/in/christopher-rystedt-62258597/   Airzone Control - LinkedIn: https://www.linkedin.com/company/airzonecontrol/   Airzone Control - Website: https://www.airzonecontrol.com/as/en/  Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/   Instagram: https://www.instagram.com/hvacknowitall1/  Follow the Podcast:  YouTube: https://www.youtube.com/@HVACKnowItAll   Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce  Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Christopher Rystedt, Technical Sales and Trainer at Airzone Control, to discuss VRF and VRV zoning and how it applies to air distribution systems. Christopher explains how zoning can be used with inverter-driven equipment to deliver precise comfort by controlling airflow to individual spaces using modulating dampers and smart controls. The conversation covers how Airzone integrates with over 200 HVAC brands through manufacturer-supported communication protocols, allowing full system functionality without losing performance. Gary and Christopher also explore system design, control strategies, and how modern zoning helps reduce equipment load while improving comfort and efficiency. In this conversation, Christopher explains how VRF and VRV zoning can be applied to ducted systems to control airflow to individual rooms based on demand. He describes how modulating dampers and smart controls adjust airflow levels instead of simply opening or closing, allowing the system to match capacity to the exact needs of each space. Christopher and Gary discuss how zoning works with inverter-driven equipment and why proper communication with indoor units is important to maintain performance. They also cover system setup, including thermostats, sensors, and control wiring, and explain how this approach helps improve comfort, reduce equipment load, and provide more efficient operation. Expect to Learn: How VRF and VRV zoning can control airflow to different rooms using one ducted system. Why modulating dampers adjust airflow levels based on the exact demand in each space? How communication with indoor units allows zoning systems to maintain full equipment performance. What components, like thermostats, sensors, and control boards, are used in a zoned system setup? How proper zoning design helps improve comfort, reduce system load, and increase efficiency. Episode Highlights: [00:00] - Sponsor: Factory Direct Filters ad [00:00] - Intro to Christopher in Part 1  [02:36] - What is Air Distribution Zoning? [05:14] - What Air Distribution Zoning Is [08:33] - Airone Zone Damper Demo & How It Works [10:32] - Compatibility with 200+ VRF Brands [13:09] - System Setup: Sensors, Dampers & Wiring [17:49] - Building Automation, App Control & Integration This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/ Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Christopher Rystedt: LinkedIn: https://www.linkedin.com/in/christopher-rystedt-62258597/ Airzone Control - LinkedIn: https://www.linkedin.com/company/airzonecontrol/ Airzone Control - Website: https://www.airzonecontrol.com/as/en/ Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/  Follow the Podcast: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 

In this episode of the HVAC Know It All Podcast, host Gary McCreadie welcomes Jim Bergmann, President of measureQuick and Director of New Product Development at Redfish Instruments Inc, to discuss system cleanup after moisture contamination and compressor burnouts. Jim explains why moisture in POE oil cannot be fully removed with evacuation and highlights the importance of using filter dryers and proper procedures. The conversation covers real-world scenarios such as water entering a system and the steps needed to reduce damage and extend equipment life. Gary and Jim also talk about evacuation best practices, decay testing, and how poor installation habits can lead to long-term system failure. In this conversation, Jim explains how moisture affects refrigeration systems and why it cannot be fully removed from POE oil using evacuation alone. He discusses how technicians should rely on filter dryers, oil changes, and proper cleanup methods to reduce contamination. Jim and Gary talk about real situations like water entering a system and compressor burnouts, and how these issues damage equipment and shorten its life. They also explain the importance of good installation practices, proper evacuation, and decay testing to prevent future failures and ensure the system stays clean and dry. Expect to Learn: Why can moisture in POE oil not be removed using evacuation alone? How filter dryers help remove moisture and acids from HVAC systems. Steps technicians can take when water enters a refrigeration system. How compressor burnouts contaminate systems and affect performance. Why proper evacuation, decay testing, and installation practices prevent system failures. Episode Highlights:  [00:00] - Intro to Jim Bergmann [01:53] - Jim Returns & POE Oil Moisture Discussion  [03:24] - YouTube Demo: POE Oil Stays Cloudy After Evacuation  [05:40] - Scenario 1: Water in System from Cracked Coil  [08:55] - Mini Split Story: When a System Pulls in Moisture [12:45] - Scenario 2: Compressor Burnout Cleanup  [16:25] - Flushes & Solvents: Are They Worth Using?  [17:54] - The Real Root Cause: Poor Evacuation Practices  [19:03] - Micron Gauge Placement: Does It Matter?  [23:34] - Final Tip: The Blue Vac Gauge & Best Practices   This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/ Cool Air Products: https://www.coolairproducts.net/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Jim Bergmann on: LinkedIn: https://www.linkedin.com/in/jim-bergmann-2968178/  measureQuick: https://www.linkedin.com/company/measurequick-application/  Redfish Instruments Inc: https://www.linkedin.com/company/redfish-instruments/   Download the measureQuick App here: https://play.google.com/store/apps/details?id=com.measurequick.hvac    Follow the Host, Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/ 

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Austin Wendel, Owner at Accounting 4 Trades, who shares valuable insights from his experience in the trades industry, guiding entrepreneurs on how to properly set themselves up financially before taking the leap into business ownership. Austin Wendel is a seasoned business owner in the trades industry, with years of experience helping others navigate the challenges of starting and growing a business. Known for his practical approach to financial planning and business growth, Austin breaks down key areas such as personal credit, savings, emotional preparation, and the importance of separating business and personal finances.   Expect to Learn - The significance of having a good credit score and how it affects your business. - How to calculate savings and ensure you have enough financial runway before starting. - The emotional preparation needed for business ownership includes family involvement. - Why it's crucial to separate business and personal finances and practical tips for doing so. - Whether you should invest in high-cost branding or take a more conservative approach to vehicles and tools.   Timestamps 00:00 – Introduction 02:35 – Personal Credit Score 04:15 – Checking Your Credit Score 05:25 – Savings and Runway 06:43 – Playing Devil's Advocate on Starting with $0 08:36 – Emotional Runway & Family Support 11:58 – Avoiding the "Shiny Truck Trap" 15:12 – Separating Business and Personal Finances 16:29 – The Importance of a Supply House Float 19:38 – Using Vendor Credit to Extend Payment Terms 21:10 – Managing Credit and Debt 21:49 – Software Choices for New Business Owners   This Episode is Kindly Sponsored by: PartsTown: https://www.partstown.com/hvac-parts   Follow our Guest Austin Wendel: LinkedIn: https://www.linkedin.com/in/accounting4trades/ Instagram: https://www.instagram.com/accounting4trades/ Company Website: https://www.acc4t.com/ Company LinkedIn: https://www.linkedin.com/company/accounting-4-trades/ Company Facebook: https://www.facebook.com/acc4trades    Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/   Follow Furman Haynes: LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/ Instagram: https://www.instagram.com/workhero__/  

In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with John Anderson, Senior Regional HVAC Technical Trainer at Sila Services and former Service Manager and Technician at Burns & McBride Home Comfort, about practical HVAC maintenance and system checks. In Part 2, they discuss how technicians can use observation, temperature measurements, and airflow checks to evaluate a system before connecting gauges. John explains simple ways to estimate evaporator performance using return air temperature and suction line temperature. Gary and John also cover electrical inspections, including checking contactors and testing coils for shorts. The conversation ends with a discussion about preventative maintenance ideas, such as scheduled capacitor replacement and the importance of keeping coils clean. Gary and John discuss practical HVAC maintenance checks and how technicians can assess system performance before connecting gauges. They explain how observing airflow, temperature differences, condensate flow, and suction line conditions can help confirm that a system is operating properly. John shares a simple method to estimate evaporator performance using return air temperature and suction line temperature. The conversation also covers electrical inspections such as checking contactors, testing coils for shorts, and spotting common issues. They finish by talking about preventative maintenance, including cleaning condenser coils and considering scheduled capacitor replacement to reduce breakdowns.   Expect to Learn: How technicians can evaluate system performance using temperature and airflow checks. A simple way to estimate evaporator coil performance using return air temperature. Why visual inspection and system cleanliness are key parts of HVAC maintenance. How to check contactors and coils to find electrical issues before they cause failures. Why cleaning condenser coils and planning capacitor replacement can help prevent breakdowns. Episode Highlights:  [00:00] - CMPX Show Announcement [00:34] - Intro to John Anderson in Part 02 [02:15] - How load calc fixes static pressure [03:02] - Non-invasive checks vs. always using gauges [07:59] - Electrical inspections: Contactors & coils [12:08] - Real story: Bad contactor coil diagnosis [14:09] - Preventive capacitor replacement to avoid callbacks [18:28] - Importance of cleaning outdoor condenser coils [20:21] - Wrap-up Join us at the CMPX Show from March 25 to 27 in Toronto. Use code KNOWITALL to get your free pass. Don't miss it.

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with financial expert Ruth King, Founder and CEO of Financially Fit Business and CEO of Business Ventures Corporation to discuss how contractors can build sustainable profitability by focusing on the right financial metrics. Rather than obsessing over traditional profit margins, Ruth explains why net profit per billable hour is the metric that truly matters and how contractors can calculate it to price their services correctly. The conversation explores pricing strategies, managing overhead while scaling, and the financial habits that help businesses grow without losing profitability. Ruth King is a well-known financial expert and business coach specializing in helping contractors understand and improve their financial performance. With nearly four decades of experience analyzing small business financial statements, Ruth has helped thousands of contractors learn how to interpret their numbers and build profitable companies. Ruth is also the author of The Courage to Be Profitable.   Expect to Learn - Why net profit per billable hour matters more than traditional profit margins - How contractors can calculate overhead cost per hour using their financial statements - The financial challenges contractors face when scaling from one truck to multiple crews - Key balance sheet ratios that indicate healthy business growth - The three financial habits every new contractor should adopt immediately   Episode Breakdown with Timestamps [00:00:00] – Introduction [00:01:34] – Why Profit Margins Can Be Misleading [00:03:45] – Calculating Overhead Cost Per Hour [00:06:14] – Managing Overhead While Scaling [00:09:26] – Financial Health Metrics for Growing Companies [00:11:21] – Financial Tools and Technology in Contracting [00:15:11] – Three Financial Habits for New Contractors. [00:18:37] – Closing Thoughts   This Episode is Kindly Sponsored by: PartsTown: https://www.partstown.com/hvac-parts   Follow our Guest Ruth King: LinkedIn: https://www.linkedin.com/in/ruthking1/ Ruth's Website: https://ruthkinghvac.com/ Company Website: https://financiallyfit.business/ Company LinkedIn: https://www.linkedin.com/company/financially-fit-business/ Company Facebook: https://www.facebook.com/people/Financially-Fit-Business/100090849001161/   Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/   Follow Furman Haynes: LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/ Instagram: https://www.instagram.com/workhero__/