Podcasts about Horatio

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    Best podcasts about Horatio

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    Latest podcast episodes about Horatio

    Corn Nation: for Nebraska Cornhuskers fans
    Jon & Todd's Monday Night Therapy: Alas Poor Yorick, It's a Tragedy

    Corn Nation: for Nebraska Cornhuskers fans

    Play Episode Listen Later Nov 8, 2022 65:20


    Todd and I get together, and I am shocked to find out he doesn't know the line, “Alas, poor Yorick. I knew him, Horatio”, because I thought everyone knew the most famous bits of Shakespeare. They do not. What does this have to do with our therapy sessions? It has occurred to me that this season is much like a Shakespearean tragedy. What do all Shakespearean tragedies have in common? BETRAYAL Does that not describe the 2022 Nebraska football season? Because I think it does. Here are some of our talking points for the evening: The disappointment of the Minnesota loss Nebraska is the only team to not go to a bowl game since 2017 as Kansas will go Michigan struggled with Rutgers for a half Ohio State struggled with Northwestern Georgia - Tennessee Alabama - LSU - Brian Kelly Notre Dame - Clemson Sportsmanship shown during the Nebraska - Northwestern game when the Wildcat setter was injured Viewer comments! Blaine Cole points out that all Shakespearean tragedies have a hero? Who is the hero this year? No one knows yet. Much discussion of potential Nebraska next head coaches What about all those rumors? Learn more about your ad choices. Visit podcastchoices.com/adchoices

    Protest Too Much
    Interlude 18 "Best Person in Hamlet" Mikey & Rey of What Ho...A Rat!

    Protest Too Much

    Play Episode Listen Later Oct 27, 2022 34:49


    Mikey and Rey from "What Ho...A Rat!" join host Stephanie Crugnola on this week's episode to chat who is the Best Person in Hamlet (if anyone!) They team up to fight for Horatio, and give Steph the daunting task of having to prove that Hamlet isn't *just* an asshole. Vote for who you think should win, and follow us @p2mpod on instagram, Twitter, and TikTok and make sure to follow What Ho...A Rat on twitter and instagram, and listen wherever you get your podcasts! Please check out our Patreon for bonus materials and extra content - this month we've introduced a new series on Producing Shakespeare - going from nothing to a full free Shakespeare in the Park performance in 9 months!

    HeavensgateDeep
    ft Neil Moore (464)

    HeavensgateDeep

    Play Episode Listen Later Oct 7, 2022 122:06


    01. Carl Cox x Franky Wah - See The Sun Rising (Extended Mix) [BMG] 02. Tom Sawyer - Good To Me (Original Mix) [Club Restricted Promo] 03. SS Ventura - TR 909 [Shodan Records] 04. Ryan Miskimmin - Tell Me (Feed Me Groove Remix) 05. Cristoph ft. Ross Quinn - Turning Away (Alternative Mix) [Consequence Of Society Recordings] 06. Greg Ochman - Xceed Imagination (Death on the Balcony Remix) [Art Vibes] 07. Mason Collective - Leave Me Alone [Whippin Records] 08. Perky Wires - Lunasee (Reelow 6 AM Remix) 09. Nightbob & D.J. MacIntyre - Leave Now (Adrien Fontaine & Noaria Remix) [SLC-6 Music] 10. Nic Fancuili - Over (Extended Mix) [Catch & Release] 11. Alfonso Muchacho - Exhale (Original Mix) [Movement Recordings] 12. Anechoic - Deep Space [Communications Network] 13. Eleven Of July - Anziques (Original Mix) 14. Giorgia Angiuli - A Time To (Extended Techno Edit) [Armada Elements] 15. Horatio & Kryoman - Khaboras (Extended Mix) [Shodan Records] 16. Jason Le Roux, Lazarusman - Remarkable (Original Mix) [My Other Side of The Moon] 17. Mau Zeti - Twist [Music is 4 Lovers] 18. Max von Sternberg - Triumph [Artminding] 19. Miguel Bastida - Gin Jack (Extended Mix) 20. Patrik Berg - Techno Poem [Terminal M] 21. Sidney Charles - Controlled Chaos (Original Mix) [Heavy House Society] 22. Vito Natoli - Escape (Original Mix) [Hooj Choons]

    THIS IS HORATIO
    THIS IS HORATIO 381 + SPECIAL GUEST PAUL K MORRIS

    THIS IS HORATIO

    Play Episode Listen Later Oct 7, 2022 143:59


    **THIS IS HORATIO 381 + SPECIAL GUEST PAUL K MORRIS**

    Hitchhikers and Appetizers
    S6E5 - Mothers Dayzed With Glanda And Eloise

    Hitchhikers and Appetizers

    Play Episode Listen Later Oct 5, 2022 41:00


    In this very special episode, Trellis and Horatio's mothers take over Booth 42 for some rather spirited insights into how your hosts became the beings they are today. Hitchhikers & Appetizers is now a part of Newsly. Get the Newsly app here and use the promo code: ZERS to get your first month FREE.https://newsly.me

    ad flash & Valeri Kreoni & Konstruct_or
    Konstruct or - Liquid Mechanika 43 (03.10.2022) #43

    ad flash & Valeri Kreoni & Konstruct_or

    Play Episode Listen Later Oct 4, 2022 66:58


    ** ENGLISH ** Happy new year, it's time to start a new season! Connoisseurs and true fans of TECHNO sound - welcome to the world of the LIQUID MECHANIKA podcast, full of various sub-styles of TECHNO music. From classical and chamber minimalism to HARD and ACID music that breaks space and sound. The cream of mood from world masters, the best hits of the past year and absolutely exclusive fresh releases Inside, everything is as always - by tradition, I accelerate the atmosphere, dynamics and energy both in sound style and in the amount of BPM. 17 tracks in perfect harmony with themselves from the world masters of TECHNO music ** RUSSIAN ** С новым годом пришло время открывать новый сезон! Ценители и настоящие поклонники TECHNO звучания – добро пожаловать в мир подкаста LIQUID MECHANIKA, насыщенного разнообразными подстилями TECHNO музыки. От классического и камерного минимализма, до разрывающего пространство и звук HARD и ACID звучания. Сливки настроений от мировых мэтров, лучшие хиты года минувшего и абсолютно эксклюзивные свежие релизы Внутри всё как и всегда - по традиции разгоняем атмосферу, динамику и энергетику как по стилю звучания, так и по количеству BPM. 17 отлично гармонирующих с собой работ от мировых мастеров TECHNO музыки 00:00 01. Antonio Valente - Aspro 05:17 02. Joone - Estera 09:26 03. OIBAF&WALLEN - Luana (Olivier Giacomotto remix) 12:48 04. NoNameLeft & Hiboo - Ego Lab 16:48 05. Timo Maas - Supercharger 19:48 06. Transient, Sian & Latroit - Thinking Session 22:53 07. Layton Giordani - UFOs & LFOs 25:50 08. Sian - The Tunnel 29:47 09. Fergie - Testify 33:43 10. MOGUAI & Kai Tracid - DT64 37:54 11. Lyrek - I Just Want you (Koen Groeneveld Remix) 41:21 12. T78 - The Cure 45:10 13. Horatio & Tomy DeClerque - Recursion 50:05 14. Koen Groeneveld feat. STEM - Put ya Muddafakkin' Hands Up 54:31 15. ROBPM & Matbe - I Wanna 59:12 16. Thick as Thieves - Tingles 62:38 17. HOF - The Return

    THIS IS HORATIO
    HORATIO PRESENTS IBIZAHOLIC EPISODE 68 + SPECIAL GUESTS ANT BROOKS b2b LOST AT THE RAVE

    THIS IS HORATIO

    Play Episode Listen Later Sep 28, 2022 129:52


    HORATIO PRESENTS IBIZAHOLIC EPISODE 68 + SPECIAL GUESTS ANT BROOKS b2b LOST AT THE RAVE

    THIS IS HORATIO
    THIS IS HORATIO 380 + SPECIAL GUEST GLOBURST

    THIS IS HORATIO

    Play Episode Listen Later Sep 20, 2022 121:45


    THIS IS HORATIO 380 + SPECIAL GUEST GLOBURST

    Transmission Folklore
    Rowan: Scrapbook

    Transmission Folklore

    Play Episode Listen Later Sep 19, 2022 6:43


    Rowan and Horatio take a trip down memory lane. Season 2 of Transmission Folklore will start crowdfunding in October 2022! In the meantime, enjoy our weekly pre-season shorts that takes a peek into the new themes for season 2. Patrons get access to the short episodes 2 days before they go live on our public feed! To join our Patreon, check out https://www.patreon.com/lavenderlem For more information about Transmission Folklore and for access to transcripts, check out our website at https://www.transmissionfolklore.com Transmission Folklore is a Lavender Lemonade Collective production, written and directed by Mik Koats. Sound design is done by Orion Ibert. Rowan is played by Rowan Jewels. Horatio is played by Nina Nikolic.Theme music is composed by Mik Koats. Sound effects from Epidemic Sound. The outro is Pilot by Lately Kind of Yeah. Additional music is Nostalgic Drawings by Hanna Lindgren.

    My Alien Abduction
    Transmission 91

    My Alien Abduction

    Play Episode Listen Later Sep 18, 2022 4:55


    The crew try to get Monk Director to tell them where they can find Horatio the Supreme.

    Boys Gone Wild
    Boys Gone Wild | Episode 137: The Queen

    Boys Gone Wild

    Play Episode Listen Later Sep 16, 2022 86:39


    After 6 long weeks away the boys are finally reunited for an extra long episode as Horatio comes back from the Jungle to find his Queen dead and his country in tatters.

    THIS IS HORATIO
    HORATIO PRESENTS IBIZAHOLIC EPISODE 67 + SPECIAL GUEST SS VENTURA

    THIS IS HORATIO

    Play Episode Listen Later Sep 14, 2022 125:59


    **HORATIO PRESENTS IBIZAHOLIC EPISODE 67 + SPECIAL GUEST SS VENTURA**

    Holos Mental Excellence
    134 Self-Reflection: A Story Never To Forget

    Holos Mental Excellence

    Play Episode Listen Later Sep 12, 2022 2:57


    Struggling? Experience Loss? Discouraged? Horatio knows loss as well as anyone. His response is not of this world.

    Unlocked: Daily Devotions for Teens

    Horatio G. Spafford was a lawyer, an investor, and a follower of Christ who suffered many tragedies in his life. Spafford's son (also named Horatio) died of scarlet fever at age four. And in October of 1871, the Great Chicago Fire destroyed all his investments along Lake Michigan. Two years later, in 1873, Horatio thought it would be a good idea to travel with his family to England, where their friend D. L. Moody was holding rallies. Unfortunately, Horatio had to stay in Chicago to attend to some business matters, but he sent his wife, Anna, and their four daughters (Annie, Maggie, Bessie, and Tanetta) on ahead, promising to follow in a few days. Horatio's wife and daughters sailed on the SS Ville du Havre. During the voyage, on November 21, the SS Ville du Havre was hit by an iron sailing vessel and sank within twelve minutes, killing 226 people. When the survivors landed in Europe, Mrs. Spafford sent a telegraph to her husband that began with the words, ”Saved alone.” After he received the telegraph, Horatio sailed to meet her in England at once. Horatio had asked the captain to tell him when they were near the spot where the SS Ville du Havre sank. When they were over the area where his daughters drowned, Horatio said these words: “When peace like a river attendeth my way, when sorrows like sea billows roll; whatever my lot, Thou hast taught me to say: It is well, it is well with my soul.” These are the words of his famous hymn “It Is Well with My Soul.” Horatio wrote the hymn while on board the ship. In the midst of his pain, Horatio trusted Jesus to hold his four daughters in His loving arms. And Jesus was holding Horatio too. • Sarah Jordan • Because sin has entered the world, terrible things like death, suffering, and brokenness exist everywhere. This is why Jesus came. Through His death and resurrection, Jesus covered the payment for our sin and defeated Satan, sin, and death. One day, He will return to get rid of all suffering forever. In the meantime, if you have put your trust in Jesus, He lives in you through the Holy Spirit, weeping with you and comforting you in hard times. How might these truths affect the way we walk through suffering? For I am convinced that neither death nor life, neither angels nor demons, neither the present nor the future, nor any powers, neither height nor depth, nor anything else in all creation, will be able to separate us from the love of God that is in Christ Jesus our Lord. Romans 8:38-39 (NIV)

    Garbled Twistory: A US History Podcast told through elections!
    Horatio Seymour: Always a Candidate, Never a Contender

    Garbled Twistory: A US History Podcast told through elections!

    Play Episode Listen Later Sep 11, 2022 12:34


    Now that we are looking at the presidential candidates for 1868, this guy right here... I have no idea why he keeps being considered like... New York's really connected like that, ain't it?

    THIS IS HORATIO
    THIS IS HORATIO EPISODE 379 + SPECIAL GUEST TOM WAX

    THIS IS HORATIO

    Play Episode Listen Later Sep 6, 2022 129:50


    THIS IS HORATIO EPISODE 379 + SPECIAL GUEST TOM WAX

    En Pantuflas
    198 – Interpretación y espiritualidad - Macarena González Zunini

    En Pantuflas

    Play Episode Listen Later Sep 6, 2022 49:50


    Sí, ya sabemos, suena místico el título, ¿no? Y un poco lo es, porque charlamos con una colega uruguaya, Macarena González Zunini, que se especializa hace más de 15 años en la interpretación de temas como la espiritualidad y el misticismo. Temas tan apasionantes como desconocidos, que ciertamente llegan a esta intérprete de una manera especial porque no solo los aborda a nivel profesional, sino que también la conmueven a nivel personal. Charlamos sobre los desafíos de llevar adelante esta labor, lo difícil que es explicar su especialización por los prejuicios que existen sobre las temáticas, el tipo de clientes para los que trabaja y cómo todo esto la hizo crecer y aprender muchísimo. La primera vez que entró a una cabina fue como intérprete voluntaria de Babels, en el Foro Social de las Américas de Quito en 2004, y quedó flechada. Desde entonces, se ha dedicado en forma no exclusiva a la interpretación español < > inglés, portugués > español en diferentes temáticas. Desde esa fecha también se ha especializado en espiritualidad y misticismo, en interpretaciones consecutivas y de enlace en diversos seminarios y talleres afines. Macarena es magíster en Gramática del español y docente en el Instituto de Lingüística en la Facultad de Humanidades y Ciencias de la Educación, Universidad de la República, Montevideo, Uruguay. Además es traductora pública y magíster en interpretación de conferencias por la London Metropolitan University de Londres. Una vez más confirmamos que las posibilidades de especialización son muchísimas. Como broche, va una frase de Hamlet que Macarena nos compartió por mail, porque tomó un nuevo significado para ella cuando se adentró en este mundo: “There are more things in heaven and Earth, Horatio, than are dreamt of in your philosophy.”

    Ed Gamble & Matthew Crosby on Radio X
    Episode 168 – Horatio Hog / Twilight Review

    Ed Gamble & Matthew Crosby on Radio X

    Play Episode Listen Later Aug 28, 2022 75:09


    It's the long awaited return of Ed & Matthew's highly respected 'Film Review' segment. Also, a sensational supermarket themed education in heavy metal and more of your best eye related injuries in Eye Eye Captain. Go see Ed on tour! edgamble.co.uk Keep each other safe. Thanks for downloading the podcast – remember, you can be an Early Worm and catch the show live on Radio X every Sunday 8am – 11am. Get in touch on sunday@radiox.co.uk @EdGambleComedy @matthewcrosby

    Coastal Stories
    S4 Ep17: Horatio the Ferryman

    Coastal Stories

    Play Episode Listen Later Aug 26, 2022 9:46


    For 52 years Horatio Mole rowed people back and forth the short distance between Mersea Island and the Essex mainland.  Coastal Stories is researched, written, presented and produced by Charlie Connelly. https://twitter.com/PodcastCoastal https://www.facebook.com/CoastalStoriesPod/ https://ko-fi.com/coastalstories

    Boys Gone Wild
    Boys Gone Wild | Episode 135: Andrew's Addiction To Tetris

    Boys Gone Wild

    Play Episode Listen Later Aug 19, 2022 47:42


    On the third Boys Gone Wild from the Edinburgh Fringe festival. Horatio talks about once again getting night terrors from the psychedelic powers of the KFC's 11 spice mix and Andrew discusses that even though he's stopped drinking mid week he is developing an addiction to Tetris and Berocca which is starting to ruin his life.

    Electric Monks: A Dirk Gently Podcast
    Episode Thirty Five: Hitchhikers and Appetizers

    Electric Monks: A Dirk Gently Podcast

    Play Episode Listen Later Aug 18, 2022 103:14


    Ed and Nemo are joined by Mike and Bran, otherwise known as Trellis and Horatio from the improvised Douglas Adams-inspired podcast Hitchhikers and Appetizers. Mike and Bran tell us all about how their show started, their process, and some of their favourite guests, whilst Ed and Nemo react to the recent interview with Kim Fuller and Ed recounts his experience at the Douglas Adams memorial lecture. Listen to all five seasons of Hitchhikers and Appetizers here: https://improvinaction.com/projects/hitchhikers-and-appetizers/

    My Alien Abduction
    Transmission 95

    My Alien Abduction

    Play Episode Listen Later Aug 14, 2022 5:17


    The crew devise a plan of escape from the Monks of Horatio the Supreme.

    Boys Gone Wild
    Boys Gone Wild | Episode 134: Are We 'Difficult'?

    Boys Gone Wild

    Play Episode Listen Later Aug 11, 2022 49:35


    The boys discuss Horatio's Edinburgh audiences so far, Andrew's trip to Brighton Pride and whether they can both be difficult in social situations.

    Boys Gone Wild
    Boys Gone Wild | Episode 133: Edinburgh Fringe!

    Boys Gone Wild

    Play Episode Listen Later Aug 4, 2022 61:17


    BUY TICKETS TO MY EDINBURGH SHOW HERE: https://tickets.edfringe.com/whats-on/many-faces-of-horatio-gould Horatio is up at the Edinburgh Fringe and Andrew is at home for the first of 6 weeks apart. The boys discuss Edinburgh's poor flushing, how it's espiecally embarssing when a fart sketch bombs and the Women's success at the euros.

    My Alien Abduction
    My Alien Abduction(transmission92)

    My Alien Abduction

    Play Episode Listen Later Jul 25, 2022 5:39


    Cactus Carl plays back a converstation he had with Tardy the Supreme. The Monks of Horatio the Supreme are very impressed.

    Boys Gone Wild
    Boys Gone Wild | Episode 128: Andrew Went To Glastonbury

    Boys Gone Wild

    Play Episode Listen Later Jun 30, 2022 46:19


    Andrew went to Glastonbury and though he loved it hates how people talk about it. Horatio went to Wimbledon and though he loved it hates how people act when they're there. Together they are unstoppable.

    Miracle Voices
    Ep 52 - The Clarity and Joy of a Serene Mind - Tonya Zuniga

    Miracle Voices

    Play Episode Listen Later Jun 23, 2022 55:17 Very Popular


    "Do not leave any spot of pain hidden from His light, and search your mind carefully for any thoughts you may fear to uncover. ⁶For He will heal every little thought you have kept to hurt you and cleanse it of its littleness, restoring it to the magnitude of God." (ACIM, T-13.III.7:5-6) Today's Guest Tonya Zuniga joins Tam and Matt to share about how a personal crisis was the catalyst for a serene and clear mind. Books Mentioned on today's episode: The Disappearance of the Universe https://www.amazon.com/Disappearance-Universe-Gary-R-Renard-ebook/dp/B00DJ736RK/ Story of Edgar Cayce: There Is a River https://www.amazon.com/Story-Edgar-Cayce-There-River/dp/0876043759/ Absence from Felicity: The Story of Helen Schucman and Her Scribing of A Course in Miracles https://www.amazon.com/Absence-Felicity-Schucman-Scribing-Miracles-ebook/dp/B09R6R9SQX/ The title of this book comes from Shakespeare's Hamlet, as Helen was big fan of Shakespeare. "Absent thee from felicity awhile, And in this harsh world draw thy breath in pain, To tell my story." Note on this quote from Hamlet: Hamlet, Act 5, Scene 2. Hamlet appeals to Horatio to postpone death for a while and remain in this harsh world to tell his story. Horatio had wanted to join his beloved prince in death. But Hamlet prevails on his friend to live to tell the truth to the world and protect his memory beyond the grave. Inspiration Around The Web "There is an assumption in the unconscious mind that unless you worry a lot, then you are not controlling your life, this is a delusion, that the more you are thinking the more you have to keep thinking to hold it all together." - Eckhart Tolle, Source: https://youtu.be/LiEU84nHEcY?t=466 Get Notified of New Episodes By Joining Our Email List at:https://www.miraclevoices.org/email How Can You Support Miracle Voices? If you feel inspired to make a donation to support these podcasts you can donate here: https://acim.org/donate-miracles-voices-podcast/ Topic or Question You Want Us To Cover? If you have topics that you would like Judy and Matthew to address, simply drop us a line at: https://www.miraclevoices.org/contact/ We Need Your Help Please leave a review for the podcast on whatever app or site you use to listen to this podcast. This helps new listeners that are trying to practice forgiveness find the show.

    Boys Gone Wild
    Boys Gone Wild | Episode 127: Stop Being Racist To Gary Linekar!

    Boys Gone Wild

    Play Episode Listen Later Jun 23, 2022 62:57


    Horatio is back from the continent where he ate 7 bowls of pasta in 4 days. Andrew is going to Glastobury this weekend and Gary Lineker opens up about the racist abuse he suffered at school.

    Turning the Page
    How is it With Your Soul

    Turning the Page

    Play Episode Listen Later Jun 12, 2022 13:04


    It can be so easy to lose hope. But when we ask, ‘How is it with your soul?' an opportunity opens to journey to know wellness. ‘How are you?' they asked. My response was polite, and I said that I was okay. They repeated the question. They wanted to know how it was with my soul at a deep level. Eventually, I caved in to their gentle and persistent curiosity and shared a few more deep things. We hugged and prayed. It was good. It was church. But that's a question that can challenge us. Do I go deep, or do I go shallow? Is this person safe to confide in, or someone to avoid? There are a couple of people that I would have liked to have gone deep and known more about their souls. One of them was named Horatio, and the other was named Job.   Read this further here FOLLOW ME! Website: https://turningthepage.co.nz/ Facebook: https://www.facebook.com/turningthepage1atatime Twitter: https://twitter.com/barrypearman Instagram: https://www.instagram.com/turningthepagefaithhopelove/ Podcast https://turningthepage.co.nz/podcast-listen-mental-health/

    Turning the page
    How is it With Your Soul

    Turning the page

    Play Episode Listen Later Jun 12, 2022 13:04


    It can be so easy to lose hope. But when we ask, ‘How is it with your soul?' an opportunity opens to journey to know wellness. ‘How are you?' they asked. My response was polite, and I said that I was okay. They repeated the question. They wanted to know how it was with my soul at a deep level. Eventually, I caved in to their gentle and persistent curiosity and shared a few more deep things. We hugged and prayed. It was good. It was church. But that's a question that can challenge us. Do I go deep, or do I go shallow? Is this person safe to confide in, or someone to avoid? There are a couple of people that I would have liked to have gone deep and known more about their souls. One of them was named Horatio, and the other was named Job.   Read this further here FOLLOW ME! Website: https://turningthepage.co.nz/ Facebook: https://www.facebook.com/turningthepage1atatime Twitter: https://twitter.com/barrypearman Instagram: https://www.instagram.com/turningthepagefaithhopelove/ Podcast https://turningthepage.co.nz/podcast-listen-mental-health/

    Boys Gone Wild
    Boys Gone Wild | Episode 124: Reflecting On The Live Pod

    Boys Gone Wild

    Play Episode Listen Later Jun 2, 2022 47:55


    The boys discuss why ice tea makes Horatio feel like a southern lady, Andrew's trip to the Rugby and also reflect on our brilliant first live podcast!

    Stu's EV Universe
    SEVU 33: Recreating America's First Road Trip -- Electrified!

    Stu's EV Universe

    Play Episode Listen Later May 29, 2022 28:18


    Stu talks with Jack Smith, who traces Horatio Nelson Jackson's 1903 journey -- the first cross-country automobile trip in the United States.  Smith drives a 60's-era VW bus, converted to electric, dubbed the Rust Bus.  Each journey had its own unique set of challenges.  Drive on this adventurous path with us and find out more!   Support us on Patreon at: www.patreon.com/StusEVU Learn more about Evolve KY at: www.evolveky.org Topics: VW, Volkswagon Bus, Horatio's Drive, Ken Burns, Tom Hanks, Cross-country trip, Adventure, Road Trip, EV West, Skateboard, Electric Skateboard, Documentary

    Boys Gone Wild
    Boys Gone Wild | Episode 123: Beans For Lunch!

    Boys Gone Wild

    Play Episode Listen Later May 26, 2022 62:45


    The boys are back to talking trash. They talk about Horatio making beans on toast from scratch, why Andrew thinks a donkey charity is too specific and also question whether there are any white bands with a majority black fanbase.

    SAG-AFTRA Foundation Conversations
    Conversations on Broadway: Keegan-Michael Key (2018)

    SAG-AFTRA Foundation Conversations

    Play Episode Listen Later May 17, 2022 90:57


    Career Q&A with Keegan-Michael Key, moderated by BroadwayWorld's Richard Ridge of "Backstage with Richard Ridge!" Emmy and Peabody award winning actor, writer, and creator Keegan-Michael Key has made a name for himself as one of the most creative and in-demand faces in Hollywood. With his extraordinarily diverse skill set and wide-ranging talent in both comedy and drama, Key redefines what it means to be a chameleon and multi-hyphenate in the worlds of film, television, and theater. Up next, Key will star in Shane Black's The Predator, which will hit theaters August 3, 2018. A sequel to the 1987 sci-fi hit Predator, the film also stars Sterling K. Brown, Trevante Rhodes, and Jacob Tremblay. It was also just announced that Key has joined the cast of Jon Favreau's The Lion King as the hyena Kamari. The Disney film is slated for a Summer of 2019 release. Most recently, Key made his Broadway debut in Steve Martin's play Meteor Shower, which opened on November 29th at the Booth Theatre. The production followed his New York stage debut as Horatio in Sam Gold's production of Hamlet at The Public Theater in the Summer of 2017. He can also be seen starring in Nick Stoller's comedy series “Friends from College,” currently streaming on Netflix, which follows a group of Harvard alumni and their adult successes – or lack thereof. The role garnered a 2018 NAACP award nomination for Key, and the show will return for a second season sometime this year. Key is the co-creator and co-star of Comedy Central's “Key & Peele” with Jordan Peele. The show won the 2016 Emmy Award for Outstanding Variety Sketch Series, with Key being individually nominated for acting and co-writing with Peele. Key was previously nominated for 5 Emmy Awards for his work on the show, as well as a 2016 Screen Actors Guild Award for Outstanding Performance by an Ensemble in a Comedy Series. “Key & Peele” won a 2014 Peabody Award and an American Comedy Award for Best Alternative Comedy Series. The show has become a TV and viral sensation, with 15 total Emmy® nominations and approaching a billion cumulative online hits. The series concluded its five season run in September 2015. Key was named among Time Magazine's “Most Influential People of 2014” and Entertainment Weekly's “Entertainers of the Year of 2012.” He is a veteran of Detroit and Chicago's The Second City, and received his Bachelor's Degree in Fine Arts from the University of Detroit Mercy, and his Master of Fine Arts in Theater from Pennsylvania State University.

    Boys Gone Wild
    Boys Gone Wild | Episode 121: Sundays Are For The Girls

    Boys Gone Wild

    Play Episode Listen Later May 12, 2022 62:02


    The boys discuss why 'Sundays are for the girls' is a new mantra to live by, Horatio taking a break from weed and the perfect first date.

    The Mid•Point with Gabby Logan

    Mary Portas is not afraid of change and is never short of new ideas. An innovative bussiness woman, she transformed Harvey Nichols into a global fashion brand in the 90's and has graced our screens and our bookshelves in the two decades since. She's advised governments and developed clothing lines of her own. But now, at 61, how does she feel about the Mary underneath all of this? Is she afraid of slowing down? Or does parenting Horatio, who's just 9 years old, keep her feeling energised? Mary reflects on the importance of following your heart, and fixing her broken sleep pattern. We also hear from Nick Littlehales, who tells us how to create the ideal conditions for mental recovery and preparing for sleep.

    Trip Records Sets
    Techno: Horatio & David Moreno - Ibizaholic [2022-04-11][PT2][RESHARED]

    Trip Records Sets

    Play Episode Listen Later Apr 29, 2022 60:53


    TRS 4721 -- // Horatio & David Moreno // ------------------------------------------------ All uploads on this channel are for promotional purposes only! The music has been converted before uploading to prevent ripping and to protect the artist(s) and label(s). If you don't want your content here (that goes for audio or images) please contact us immediately by email: set@trip-records.com and I WILL REMOVE THE EPISODE OR ARTWORK IMMEDIATELY! ---------------- ► INSERT YOUR ADVERTISEMENT: http://www.trip-records.com/podcasts/index.html ► Are You a Dj? Send Your Video or Dj Set: http://www.trip-records.com/Sets/index.html  ► Subscribe to Trip Records Sets: http://www.youtube.com/c/TripRecordsSets  ----- Send Your Demo, Trip Records is looking for you ! (Send us a private Soundcloud link) ► demo@trip-records.com ----- Link Podcast ► https://podcasts.apple.com/it/podcast/trip-records-sets/id1176106514   

    Trip Records Sets
    Techno: Horatio & David Moreno - Ibizaholic [2022-04-11][PT2][RESHARED]

    Trip Records Sets

    Play Episode Listen Later Apr 29, 2022 60:53


    TRS 4721 -- // Horatio & David Moreno //------------------------------------------------All uploads on this channel are for promotional purposes only! The music has been converted before uploading to prevent ripping and to protect the artist(s) and label(s). If you don't want your content here (that goes for audio or images) please contact us immediately by email: set@trip-records.com and I WILL REMOVE THE EPISODE OR ARTWORK IMMEDIATELY!----------------► INSERT YOUR ADVERTISEMENT: http://www.trip-records.com/podcasts/index.html► Are You a Dj? Send Your Video or Dj Set: http://www.trip-records.com/Sets/index.html ► Subscribe to Trip Records Sets: http://www.youtube.com/c/TripRecordsSets -----Send Your Demo, Trip Records is looking for you ! (Send us a private Soundcloud link)► demo@trip-records.com-----Link Podcast► https://podcasts.apple.com/it/podcast/trip-records-sets/id1176106514 See acast.com/privacy for privacy and opt-out information.

    Baseless Claims
    Ep. 146: The Trial of Cap'n Horatio Crunch

    Baseless Claims

    Play Episode Listen Later Apr 22, 2022 67:07


    Tyler is back in the workforce this week, meaning he is gunning for his big promotion as a Subway sandwich artist. Unfortunately, a bad customer service complaint may throw this into jeopardy.... Next, it's time we hop into judging people, but its ok because they have a TON of bumper stickers. It's a lot of mixed messages. Finally, it's time we finally put this man on trial. Cap'n Horatio Magellan Crunch has committed crimes against this world. It started with Oops All Berries, but that is not where it ended. He needs to pay, and in this episode we bring the Cap'n to the bench to sing about all the kids he Crunch-a-tized. -Socials- Shapeless Media: Twitter.com/ShapelessMedia Tory: http://bit.ly/ToryTwitter Tyler: http://bit.ly/TylerTwitterSG Tay: http://bit.ly/TayTwitter Discord: https://discord.gg/78uGZZYhkz Instagram: instagram.com/ShapelessGaming Baseless Claims Facebook: facebook.com/BaselessClaims TikTok: https://vm.tiktok.com/ZMdDtkUhr/ Starting a podcast? Go to www.poddecks.com and use code "SWORDWATCH" at checkout for 10% off your first order!

    Trip Records Sets
    Techno: Horatio & Cristian Varela - This is Hora [2022-03-15][PT2][RESHARED]

    Trip Records Sets

    Play Episode Listen Later Apr 16, 2022 66:19


    TRS 4671 -- // Horatio & Cristian Varela // ------------------------------------------------ All uploads on this channel are for promotional purposes only! The music has been converted before uploading to prevent ripping and to protect the artist(s) and label(s). If you don't want your content here (that goes for audio or images) please contact us immediately by email: set@trip-records.com and I WILL REMOVE THE EPISODE OR ARTWORK IMMEDIATELY! ---------------- ► INSERT YOUR ADVERTISEMENT: http://www.trip-records.com/podcasts/index.html ► Are You a Dj? Send Your Video or Dj Set: http://www.trip-records.com/Sets/index.html  ► Subscribe to Trip Records Sets: http://www.youtube.com/c/TripRecordsSets  ----- Send Your Demo, Trip Records is looking for you ! (Send us a private Soundcloud link) ► demo@trip-records.com ----- Link Podcast ► https://podcasts.apple.com/it/podcast/trip-records-sets/id1176106514   

    Trip Records Sets
    Techno: Horatio & Cristian Varela - This is Hora [2022-03-15][PT2][RESHARED]

    Trip Records Sets

    Play Episode Listen Later Apr 16, 2022 66:19


    TRS 4671 -- // Horatio & Cristian Varela //------------------------------------------------All uploads on this channel are for promotional purposes only! The music has been converted before uploading to prevent ripping and to protect the artist(s) and label(s). If you don't want your content here (that goes for audio or images) please contact us immediately by email: set@trip-records.com and I WILL REMOVE THE EPISODE OR ARTWORK IMMEDIATELY!----------------► INSERT YOUR ADVERTISEMENT: http://www.trip-records.com/podcasts/index.html► Are You a Dj? Send Your Video or Dj Set: http://www.trip-records.com/Sets/index.html ► Subscribe to Trip Records Sets: http://www.youtube.com/c/TripRecordsSets -----Send Your Demo, Trip Records is looking for you ! (Send us a private Soundcloud link)► demo@trip-records.com-----Link Podcast► https://podcasts.apple.com/it/podcast/trip-records-sets/id1176106514 See acast.com/privacy for privacy and opt-out information.

    Trip Records Sets
    Tech House: Horatio & David Moreno - Ibizaholic [2022-04-11][PT1][RESHARED]

    Trip Records Sets

    Play Episode Listen Later Apr 13, 2022 60:17


    TRS 4654 -- // Horatio & David Moreno // ------------------------------------------------ All uploads on this channel are for promotional purposes only! The music has been converted before uploading to prevent ripping and to protect the artist(s) and label(s). If you don't want your content here (that goes for audio or images) please contact us immediately by email: set@trip-records.com and I WILL REMOVE THE EPISODE OR ARTWORK IMMEDIATELY! ---------------- ► INSERT YOUR ADVERTISEMENT: http://www.trip-records.com/podcasts/index.html ► Are You a Dj? Send Your Video or Dj Set: http://www.trip-records.com/Sets/index.html  ► Subscribe to Trip Records Sets: http://www.youtube.com/c/TripRecordsSets  ----- Send Your Demo, Trip Records is looking for you ! (Send us a private Soundcloud link) ► demo@trip-records.com ----- Link Podcast ► https://podcasts.apple.com/it/podcast/trip-records-sets/id1176106514   

    Trip Records Sets
    Tech House: Horatio & David Moreno - Ibizaholic [2022-04-11][PT1][RESHARED]

    Trip Records Sets

    Play Episode Listen Later Apr 13, 2022 60:17


    TRS 4654 -- // Horatio & David Moreno //------------------------------------------------All uploads on this channel are for promotional purposes only! The music has been converted before uploading to prevent ripping and to protect the artist(s) and label(s). If you don't want your content here (that goes for audio or images) please contact us immediately by email: set@trip-records.com and I WILL REMOVE THE EPISODE OR ARTWORK IMMEDIATELY!----------------► INSERT YOUR ADVERTISEMENT: http://www.trip-records.com/podcasts/index.html► Are You a Dj? Send Your Video or Dj Set: http://www.trip-records.com/Sets/index.html ► Subscribe to Trip Records Sets: http://www.youtube.com/c/TripRecordsSets -----Send Your Demo, Trip Records is looking for you ! (Send us a private Soundcloud link)► demo@trip-records.com-----Link Podcast► https://podcasts.apple.com/it/podcast/trip-records-sets/id1176106514 See acast.com/privacy for privacy and opt-out information.

    Trip Records Sets
    Techno: Horatio & Karotte - This is Horatio [2022-04-04][PT1][RESHARED]

    Trip Records Sets

    Play Episode Listen Later Apr 5, 2022 61:12


    TRS 4623-- // Horatio & Karotte //------------------------------------------------All uploads on this channel are for promotional purposes only! The music has been converted before uploading to prevent ripping and to protect the artist(s) and label(s). If you don't want your content here (that goes for audio or images) please contact us immediately by email: set@trip-records.com and I WILL REMOVE THE EPISODE OR ARTWORK IMMEDIATELY!----------------► INSERT YOUR ADVERTISEMENT: http://www.trip-records.com/podcasts/index.html► Are You a Dj? Send Your Video or Dj Set: http://www.trip-records.com/Sets/index.html ► Subscribe to Trip Records Sets: http://www.youtube.com/c/TripRecordsSets -----Send Your Demo, Trip Records is looking for you ! (Send us a private Soundcloud link)► demo@trip-records.com-----Link Podcast► https://podcasts.apple.com/it/podcast/trip-records-sets/id1176106514 See acast.com/privacy for privacy and opt-out information.

    Trip Records Sets
    Techno: Horatio & Karotte - This is Horatio [2022-04-04][PT1][RESHARED]

    Trip Records Sets

    Play Episode Listen Later Apr 5, 2022 61:12


    TRS 4623-- // Horatio & Karotte // ------------------------------------------------ All uploads on this channel are for promotional purposes only! The music has been converted before uploading to prevent ripping and to protect the artist(s) and label(s). If you don't want your content here (that goes for audio or images) please contact us immediately by email: set@trip-records.com and I WILL REMOVE THE EPISODE OR ARTWORK IMMEDIATELY! ---------------- ► INSERT YOUR ADVERTISEMENT: http://www.trip-records.com/podcasts/index.html ► Are You a Dj? Send Your Video or Dj Set: http://www.trip-records.com/Sets/index.html  ► Subscribe to Trip Records Sets: http://www.youtube.com/c/TripRecordsSets  ----- Send Your Demo, Trip Records is looking for you ! (Send us a private Soundcloud link) ► demo@trip-records.com ----- Link Podcast ► https://podcasts.apple.com/it/podcast/trip-records-sets/id1176106514   

    Nautical Nonsense
    18. Episode 18: Horatio

    Nautical Nonsense

    Play Episode Listen Later Mar 25, 2022 16:47


    Everyone loves the story of an underdog. A tale of someone with all the odds stacked against them, and manages to come back and surprise the world with their amazing feats. The type of person who has Islands named after them and can inspire a nation Someone who is so impressive at what they have accomplished, you can almost forget and forgive their flaws.   Horatio always had a poor disposition. His stomach afflicted him in ways he barely handled. When he was born, his mother didn't believe he would survive infancy, and in fact he nearly died. As a child Horatio suffered many illnesses such as measles and marsh fever. He was afflicted constantly by coughs and colds. Being born in 1758 and the sixth of eleven children, Horatio knew that his only chance of leading a successful life was to join the military. Horatio had an uncle in the navy who was a captain, and at the age of twelve he went to his uncle and told him of his intent to enlist. In response, Horatio's uncle, the Naval Captain Maurice Suckling, was surprised and remarked: ‘what has poor Horatio done, who is so weak, that he above all the rest should be sent to rough it out at sea?' They might not have known it at the time, but was a premonition of what was yet to come. SHOW NOTES: Sickly Seadog While life at sea made Horatio much more robust than in his childhood, he was still extremely susceptible to illness. Over his years of service Horatio suffered from malaria, yellow fever, scurvy, tuberculosis and dysentery. All of which he bore stoically.    Nelson Fights a Polar Bear One of Horatio's first voyages was on the bomb vessel HMS Carcass as a coxswain on a voyage of exploration in the Arctic to try and reach the North Pole. He was only 15 years old at the time. When they set sail on their expedition in 1773 there was a theory circulating around the world there was an open sea near the North Pole. Inevitably the two ships in the expedition quickly became stuck in the ice. While stranded, young Horatio spotted a polar bear in the distance. He set off across the ice with his musket, intending to run the creature down. Coming to a halt, Horatio paused and studied his hand, then pulled the trigger. Unfortunately his gun misfired.   Nelson Fights the Walrus While in the arctic, two of the ships' boats were sent off to try and find a passage out of the ice.  During their expedition, one of the boats decided on a little bit of sport with a walrus. They managed to shoot and wound one, but the beast dived down into the sea, escaping from his hunters. When the walrus resurfaced, he came with reinforcements. Several of the walruses proceeded to attack the boat putting it at risk of being overturned. Horatio, in the other boat, raced to their rescue and chased the walruses away.    Promoted to Captain  Just 5 years after the arctic expedition, Horatio was promoted to Captain. The now captain was given command of a frigate and took part in operations against Spanish settlements in Nicaragua at just 20 years of age. After the American Revolution Captain Horatio Nelson returned to England, but was soon dispatched to the West Indies again. It was in the West Indies where he met his future wife, Frances and her son, Josiah. No Eyes, No Arms Not only was Horatio Nelson sickly, but he ws rather prone to injury as well. In 1794 he Horatio lost partial sight in right eye. The incident occurred while he was engaged in an operation to capture the island of Sardinia.  While on shore a cannon ball landed nearby. The shot showered his face with debris. There was no wound on the eye and it is likely that he suffered from a detached retina.  He would never properly see from his right eye again. Just a few years later he was stuck by a musket ball in the arm during the Battle of Santa Cruz de Tenerife.    Who was Nelson? Horatio Nelson, Viscount Nelson of the Nile and Burnham Thorpe, in full, is one of Britain's greatest heroes. He sits atop his column revered as a national icon. Many stories have been written about him; many true, many false and most embellished in some way. He was a flawed and controversial hero.  He possessed the moxie and the leadership, but lacked the constitution. He was weak and sickly and he disobeyed orders. But he was charismatic, lucky, and a tactical genius who inspired great loyalty.  Nelson's Love Life While Horatio was a hero on the battlefield, he didn't uphold quite the same reputation in his personal affairs. His love life was spectacular but it was hardly was a gentleman or lady would call honourable. He met his wife Frances, or ‘dearest Fanny' as he called her, at the age of 27 when he was stationed in the West Indies. While The Agamemnon was in the Mediterranean, Horatio met the British Ambassador to Naples, Sir William Hamilton, and his wife Emma. Emma struck a cord with Horatio, and he was smitten. After the battle of the Nile Nelson returned to Naples and immediately took up relations with Emma Hamilton. The two became inseparable as he once again fell head over heels in love. Their affair quickly became public knowledge and it both outraged and fascinated polite society. When they returned to England in 1800 Emma his mistress, and Fanny, his wife met for the first time. It is safe to say that they did not hit it off. Emma called Fanny a 'vile Tom Tit', and 'a very wicked, artful woman'. During the argument Horatio sided with Emma. He never saw Fanny again.  Before setting off for the battle of Trafalgar Nelson and Emma attended communion together and in an informal ceremony they exchanged betrothal rings. They were as good as married, except in the eyes of the law. Things did not turn out well. Nelson was killed at the battle on October 21st, 1905 from a gunshot wound. Connect with Sydney Zaruba: Nautical Nonsense on Instagram Sydney on Instagram Nautical Nonsense & Sydney on Patreon Nautical Nonsense Website Nautical Nonsense Merchandise  

    The Story of a Brand
    Horatio - Customer Service Trends Impacting Brands

    The Story of a Brand

    Play Episode Listen Later Mar 23, 2022 30:30


    This episode is brought to you by Yotpo.   Aside from serving as a trusted ally to their clients, Horatio also makes it a point to give back to the community in the Dominican Republic, says Jose Herrera, CEO and co-founder of the omnichannel customer support and back-office outsourcing company.   The company's year-round initiative is called Horatio Cares, and it includes tree revitalization projects and food and clothing drives.   "We have a team of over 800 employees, and they all can voluntarily participate in the initiatives that are closer to their hearts," Jose says. In addition, Horatio's clients donate items for the community.   As for working with new clients, Jose says working on the tone of voice for communicating with customers is a top priority. After implementation is complete, only then is a full team hired to service the brand.   "Our model works very well with any company," Jose says.   In Part 2, Jose talks about:   * The company's community service initiative, Horatio Cares. * The implementation timeline and process for new clients. * The importance of tone of voice when creating social channels. * Why teams are completed dedicated to every brand. * Apparel, food and beverage, and crypto are just a few industries Horatio commonly works with. * The most significant trend we can expect is the continued proliferation of channels through which customers can reach you. * Advice for those starting a brand, including reliance on a network of people willing to help. * Listening to your team and resisting the urge to micromanage.   Join Ramon Vela and Jose Herrera as they break down the inside story on The Story of a Brand.   For more on Hire Horatio, visit: https://hirehoratio.com/    Subscribe and Listen to the podcast on all major apps. Simply search for “The Story of a Brand,” or click here to listen on your favorite podcast player: Listen now.   *   This podcast is supported by Yotpo, the leading eCommerce marketing platform for brands looking to drive customer loyalty.   As I'm sure many of you know, customer retention is the new acquisition. With Yotpo, brands can provide value through a strategic loyalty program — and ensure shoppers come back time and again.   Want to know more? Visit https://yotpo.com/storyofabrand    And turn your one-time shoppers into lifelong brand lovers.

    The Story of a Brand
    Horatio - Do What You Do Best. Hire Horatio for the Rest

    The Story of a Brand

    Play Episode Listen Later Mar 23, 2022 27:44


    This episode is brought to you by Yotpo.   Horatio's company motto is: "Do what you do best and Hire Horatio to do the rest," says Jose Herrera, CEO and Co-Founder of the omnichannel customer support and back-office outsourcing company, Horatio.   It's an appropriate motto because the company's name is based on William Shakespeare's play "Hamlet," in which Horatio was Hamlet's only trusted friend, Jose says.   The idea for starting Horatio came as Jose and his co-founders discovered that the outsourcing industry is geared towards telecommunication and large enterprises - not startups and small businesses.   One unexpected factor in the company's development was the acceleration of e-commerce due to the pandemic. As Horatio adjusted its strategy, the company's leaders found the same business models worked for other faster-growing industries.   In Part 1, Jose talks about:   * His gratitude for the inspiration a speaker provided during his MBA studies. * How growing up in the Dominican Republic inspired his passion for working with quality talent. * How the COVID pandemic affected the company's strategy. * Why the Horatio model provides fully dedicated teams for every brand they work with. * How the talent pool in the Dominican Republic has a strong background in customer support for the U.S. market.   Join Ramon Vela and Jose Herrera as they break down the inside story on The Story of a Brand.   For more on Hire Horatio, visit: https://hirehoratio.com/    Subscribe and Listen to the podcast on all major apps. Simply search for “The Story of a Brand,” or click here to listen on your favorite podcast player: Listen now.   *   This podcast is supported by Yotpo, the leading eCommerce marketing platform for brands looking to drive customer loyalty.   As I'm sure many of you know, customer retention is the new acquisition. With Yotpo, brands can provide value through a strategic loyalty program — and ensure shoppers come back time and again.   Want to know more? Visit https://yotpo.com/storyofabrand    And turn your one-time shoppers into lifelong brand lovers.

    Trip Records Sets
    Techno: Horatio & Cristian Varela - This is Horatio [2022-03-15][PT1][RESHARED]

    Trip Records Sets

    Play Episode Listen Later Mar 18, 2022 60:01


    TRS 4545 -- // Horatio & Cristian Varela // ------------------------------------------------ All uploads on this channel are for promotional purposes only! The music has been converted before uploading to prevent ripping and to protect the artist(s) and label(s). If you don't want your content here (that goes for audio or images) please contact us immediately by email: set@trip-records.com and I WILL REMOVE THE EPISODE OR ARTWORK IMMEDIATELY! ---------------- ► INSERT YOUR ADVERTISEMENT: http://www.trip-records.com/podcasts/index.html ► Are You a Dj? Send Your Video or Dj Set: http://www.trip-records.com/Sets/index.html  ► Subscribe to Trip Records Sets: http://www.youtube.com/c/TripRecordsSets  ----- Send Your Demo, Trip Records is looking for you ! (Send us a private Soundcloud link) ► demo@trip-records.com ----- Link Podcast ► https://podcasts.apple.com/it/podcast/trip-records-sets/id1176106514   

    Navigating the Customer Experience
    159: Understanding How to Build a Strong Response Time and Increase Your CSAT Score with Jose Herrera

    Navigating the Customer Experience

    Play Episode Listen Later Mar 15, 2022 22:31


    Jose Herrera is the CEO and co-founder of a Horatio, a Customer Experience company for today's fast-growing brands. Jose sets the strategic vision of Horatio and leads all growth, sales, and marketing efforts for the company.   Prior to founding Horatio, Jose was the Vice President at Morgan Stanley, overseeing the Latin American Investment Management institutional sales group. Originally hailing from the Dominican Republic, Jose and his two co-founders, Alex Ross, and Jared Karson, were inspired to create a company that provides tech-enabled customer support for North America's biggest brands while also creating opportunities locally on Jose's native island.   In 2021, Jose was named by Forbes Magazine on the Next 1000 list of today's entrepreneurs, redefining the American dream.   Questions Can you share with us in your own words, a little bit about your journey and how you got to where you are today. So, could you share that with us? Could you share with us a little bit about Horatio? And what Horatio does? What are some of the brands that you support? And is it industry specific? Or do you cut across all different industries? What are customers' expectations now in terms of a company or a brand's response time? What are maybe two or three other key performance indicators that you think are critical for a company to truly attract customers that will remain loyal to them? In your opinion, do you think if your satisfaction score is high that that guarantees the customer will remain loyal to you? Now, could you share with us Jose, what's the one online resource, tool, website or app that you absolutely can't live without you in your business? Could you also share with our listeners maybe one or two books that have had the biggest impact on you? It could be a book that you read recently, or maybe one that you read a very long time ago, but it still has a very big impact on you. Could you also share with us maybe one or two emerging trends that you see in customer experience for 2022 and beyond? Anything that you think is coming up that you think brands need to definitely pay attention to? Could you also share with us what's one thing that's going on in your life right now that you're really excited about? It could be something you're working on to develop yourself or your people. Where can listeners find you online? Do you have a quote or a saying that during times of adversity or challenge, you will tend to revert to this quote? It kind of helps to get you back on track or get you back refocused. Highlights   Jose's Journey   Jose shared that he grew up in the Dominican Republic, and he pursued his undergraduate career in the United States. And after he graduated from college, he spent almost 10 years in the financial services industry. And he then pursued my MBA at Columbia Business School, which is where he met his co-founders, Alex and Jared. And after they graduated from Columbia Business School, they started Horatio as a way for them to, number one, generate meaningful job opportunities and improve the working conditions of the Dominican Republic, which is where he grew up, and also redefine what it means to provide an amazing customer experience working with some of the fastest growing e-commerce companies in the world.   What is Horatio and the Brands That Horatio Supports?   Jose shared that Horatio mainly provides omnichannel customer support across chat, email, SMS and social platforms. And they integrate the latest technologies to provide that service on behalf of their customers. They provide dedicated teams that are proud to represent your brand values and voice, they don't share resources between brands and clients and their main expertise is working with ecommerce companies across all industries within ecommerce. They also work with financial technology companies and cryptocurrency companies, as well as health tech. So, he would say their main expertise is providing exceptional omnichannel customer support for all these different industries.   Customers' Expectations in Terms of a Company or a Brand's Response Time   Me: Amazing. Now one of the things that your website says is that you help your customers to improve response time. And one of the statements on your website is “Our average first response time is two hours.” Can you share with us how customers' expectations have changed I would say over the last maybe two to three years, especially since the pandemic? What are customers' expectations now in terms of a company or a brand's response time?   Jose shared that he thinks that the pandemic definitely accelerated customers' expectations and their needs, primarily through social media and live chat. That is the simplest way to answer customer inquiries and questions. And it's very important for you to understand the value that comes with being able to provide fast responses to your customers, because there's a direct correlation between how quickly you get back to your customers, and your customer satisfaction. And we all know that providing an amazing customer experience generates long term value for the enterprise and for your company at the end of the day.   So, the way that they do this is building out a framework that can allow them to quickly understand what the brand value and their proposition is for their customers. And then dive deeper into how can they seamlessly answer any potential customer inquiry across any platform and the way that they do that is, number one, learn the brand inside out and integrate the latest technology that can make their team more efficient.   So, a lot of people think that artificial intelligence is going to replace humans, in their experience, artificial intelligence actually helps their team be much more efficient and they integrate different tools to automate those easy questions that can be answered by AI and then allow their team to focus on those more complex issues that actually require their expertise and their knowledge to go above and beyond and provide an amazing customer experience.   So, they use a lot of software. Obviously, Gorgias is one of their biggest partners. And they love using that tool to automate a lot of things and to also derive a lot of interesting data and analytics that can make their team even more efficient as time goes by. And then also incorporating some other interesting technological tools that can allow them to overall provide an exceptional experience without compromising those response times that you outlined.   Key Performance Indicators That are Critical for a Company to Attract Customers That Will Remain Loyal   Me: So, response time is critical to the customer's experience. What are maybe two or three other key performance indicators, especially seeing that that's something that your company consistently tries to deliver through on the brands that you represent that you think are critical for a company to truly attract customers that will remain loyal to them?   Jose shared he thinks surprising and delighting your customers throughout the customer experience journey is critical to create loyalty, and to also build referrals.   Nowadays, marketing expenses for, particularly for ecommerce companies is extremely high and he thinks that by delighting and surprising your customers, whether it's sending an additional product for them to try or providing them an extra coupon or discount for their families or relative to also try a product, like those are things that made the customers very happy and loyal to the brand.   And obviously, over communicating goes a long ways. So, he thinks that a lot of customers nowadays, they love when the company provides tracking information and feedback as to where is the order, right, because after a while, if you don't receive your product, you grow frustrated and when you contact the brand, you're already a little bit annoyed with the experience. So, over communicating and being proactive instead of reactive is the way that they like to think about things and ensure that the organization that they work with always have the customer experience journey top of mind, across all the divisions within the company. Because in their experience, customer experience is not only the responsibility of the customer experience department, it's the responsibility of everyone across the company.   Me: Amazing. So, there are two things you said a while ago that truly resonate with me one was over communicating, because I tend to say quite a bit. I think a lot of brands forget that or they think that customers know exactly what's going to happen. A lot of times we don't know what's happening on the back end in your organization and it's critical for you to not just communicate something one time, but for you to communicate it more than one time so that the repetition is there, at some point we should be able to get the message or the information that you're trying to get across. So, I thought that was brilliant that you said over communicate, because I think it's so important for you to over communicate, well it's way better than under communicating for sure.   Jose said definitely. And he actually had an example of this, that happened to him yesterday. He purchased a product a couple of weeks ago and they were very good about over communicating, and telling him that the package was on its way, that the package was set to be delivered on a particular day. But then all of a sudden, the package was not delivered and no one communicated that to him and he was expecting to receive that package. So, when he got to the mailing room, he saw that the package is not there, he had to go into the system and he noticed that it was incorrectly delivered to someone else and the brand didn't catch that.   And so, his experience already is impacted by this negative situation that he had. And then he reached out to the company and he gets an automated response back from the brown saying, “We have a huge backlog. We're sorry, we'll get back to you within 72 hours.” So, that already ruined his perception of that brand and he will probably not buy from them again because now he has to wait 72 hours to get a response. So, he thinks it's very important that you have the right data set to make those decisions and to be able to proactively reach out to your customers and understand what's happening and how can things break throughout the entire process of shipping an order right.   So, he thinks a lot of companies haven't put a lot of focus and understanding that data comes from customer experience. He thinks they've placed a lot more emphasis on other areas of the business. But really understanding the data that you can derive from your customer experience team and figuring out how you can continue to make improvements so that you improve that first response time, that you increase that average response time and that your overall satisfaction score continues to increase is critical for the long-term stability and growth of any enterprise or any brand.   Does a High Customer Satisfaction Score Guarantee Loyal Customers?   Me: As it relates to customer satisfaction, there's an author that I follow for many years, his name is Jeffrey Gitomer. And he wrote a book, but one of the things he said in the book was customer satisfaction does not guarantee loyalty. You do a lot of customer satisfaction scores for organizations, and I'm sure there are certain key indicators that will determine whether or not a company has a high CSAT score as you mentioned, communicating, response time, fulfilling promises, and many other I'm sure indicators that will help to give you a really good CSAT score. But in your opinion, do you think if your satisfaction score is high that that guarantees the customer will remain loyal to you?   Jose said yes, in their experience and with the brands that they've worked with, they have noticed that having an increased customer satisfaction score does lead to repeat purchases and overall loyalty and obviously, that also results in client referrals. So, he thinks that it's very important to understand how to actually use the CSAT metric, because obviously depends on the type of customer. And you have to really understand like when you should actually rely on CSAT and when you should not use it. And so, in their experience, it's very important and it leads to at least a from what they've seen, having an amazing CSAT score does result in at least a 30% increase in in customer loyalty and engagement with the brands that they've worked with and that's what they've seen in terms of like conversion.   So, he thinks it all depends on a lot of different factors. But overall, they've seen that it does lead to an increase in loyalty and additional revenue generating opportunities for the brands. So, it does depend on how you measure it and what industry you're in, of course, if your product is not unique and that's definitely a different metric. But he thinks that if you have an interesting value proposition and your product is unique, and you provide amazing experience, then it should lead to an increasing in customer lifetime value.   App, Website or Tool that Jose Absolutely Can't Live Without in His Business   When asked about online resource that he cannot live without in his business, Jose shared that he is a big user of LinkedIn. LinkedIn is one of the biggest tools that he uses to network and stay in touch with his network. That is one tool that he checks and uses every day to communicate with prospects and potential partners. And he also is a part of an organization called Entrepreneurial Organization or EO, which has been an invaluable network for him to bounce off ideas outside of a business setting and that has allowed him to think strategically about things that he normally wouldn't think about when running this business.   Books that Have Had the Biggest Impact on Jose   When asked about books that have had the biggest impact, Jose shared that his favorite business book is Good to Great: Why Some Companies Make the Leap and Others Don't by Jim Collins. He thinks it's very cliche, but he thinks that the overall conclusion of that book is find self-motivating people that can lead on your behalf so that you don't have to micromanage. And he thinks that that is something that they have top of mind at Horatio, is to find people that are really driven to succeed, and they can count on to lead and continue to carry their culture. So, that's typically how they think about when running this business is being surrounded by amazing individuals and letting them grow and lead their teams.   Emerging Customer Experience Trends for 2022 and Beyond That Brands Need to Pay Attention to   Jose shared that he thinks one of the biggest trends that we've noticed over the past couple of months is, there's been a growth in terms of personalization of your support interactions. He thinks that over the past couple of years, we've relied a lot on canned responses and macros. And we've also relied on chatbot automation and a lot of templates and that has cost the brands a lot of money because customers can read through the lines and understand that you're not really taking the time to answer their questions and you're not really personalizing your interaction to accommodate their needs.   So, they've been starting to see a trend where, the majority of their clients wants them to go a little bit deeper when interacting with their consumers and eliminating scripts and using them as a support tool, but overall, trying to be a little bit personable and human when providing communication to their customers. And so, that is one of the trends that they've seen over the past couple of months, that's working a lot. And he thinks that the other trend that they have seen in terms of customer experience, is also understanding how to leverage the latest technological tools that are out there to make your customer experience team more efficient.   So, it's not about replacing the customer experience team, it's about helping them leverage all these technological tools and platforms to make the right decisions for the business and the right decisions for the customers. So, they've seen a lot of interesting technological integrations happening over the past couple of months that have helped them make the different teams that they manage on behalf of their brands are a little bit more efficient.   Me: So, personalization and an integrational of technological services to enhance better decision making where customer experience is concerned.   What Jose is Really Excited About Now?   When asked about something that he's excited about, Jose shared that they launched the company in late 2018, early 2019, so they've grown a lot over the past couple of years from a small team of 20 in 2019, to almost 800 in 2022. Something that is really exciting is developing leaders within the company and making sure that they have the right support to grow within the organization. So, they've spent a lot of time on making sure that their culture remains intact despite the growth that they've experienced. And so, they've implemented a lot of different interesting initiatives in place at the company to make sure that their leadership team understands how valuable they are to them as an organization and the importance that they have to carry the culture of their team overall within the company.   So, that is something that he's really excited about is to continue to develop the future leaders of Horatio and ensuring that they're all achieving their goals and their career pathways is moving forward in the right direction as the company continues to grow.   Where Can We Find Jose Online?   Website – https://hirehoratio.com Twitter - @hire_horatio Instagram - @hirehoratio Facebook - @hirehoratio LinkedIn – Hire Horatio CX   And something that he gets a lot of people ask him like why Horatio and Horatio was Hamlet's only trusted friend in Shakespeare, so they wanted to convey that message of trust and using a partner that you can really trust and rely on as you think about outsourcing your customer experience support.   Me: Ah, I thought of it originally when your portfolio was presented to me to have you as a guest and I said to myself, I wonder why the name Horatio so I'm so happy that you decided to share that with us in the interview.   Quote or Saying that During Times of Adversity Jose Uses   When asked about a quote or saying that he tends to revert to, Jose shared, “Keep calm and carry on.”   Me: Short and sweet. “Keep calm and carry on.” And could you share with us how that helps you to get back on track.   Jose stated that it just makes sure that he doesn't lose sight of the big picture and stay positive in the midst of adversity and turmoil. It grounds him to understand the position he has at the company, to continue motivating the leaders within the company and keep pushing towards the end goal that they have at Horatio, which is to, number one, provide an amazing employee experience to their team members on the ground, which in turn provides amazing customer experience for their customers and they continue to deliver in that high quality that everyone expects from them.   Me: Awesome. Keep calm and carry on. Well, thank you so much, Jose for taking time out of your very busy schedule for hopping on his podcast today and basically sharing with us emerging trends that are coming up in customer experience, what are some of the key performance indicators for you to ensure that you can retain and sustain a high customer satisfaction score, and even looking at response time, some of the things that are critical to ensure that your customers' expectations are exceeded and you do consistently deliver on that experience that your customers become loyal and they'll walk and spread good news about your business. So we really appreciate all the wonderful information that you shared with us today.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links Good to Great: Why Some Companies Make the Leap and Others Don't by Jim Collins   The ABC's of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!