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“Saving Face is not a culturally specific necessity. Saving Face is universal to human beings. If you want somebody to say and do something that was not originally their idea, I would argue that helping them save face and protect their self-image is at least 85% of the battle”. Michael Reddington Top Five Tips For Obtaining Every Day Confessions In Your Business Conversations 1. Help people save face2. Allow others to feel in control3. Maintain an outcome focus4. Increase Contextual Awareness5. Ask Questions Based On Outcomes TIME STAMP SUMMARY 01:30 The importance of allowing people to ask questions without feeling judged06:23 Giving conversational control can actually help maintain leadership control14:34 Environmental factors impact communication22:41 The importance of getting truth in stages Where to find Michael?Website https://michaelreddington.com/ LinkedIn https://www.linkedin.com/in/michaelreddingtoncfi/ Michael Reddington Bio Michael Reddington is a Certified Forensic Interviewer, executive resource, President of InQuasive, Inc. and the author of The Disciplined Listening Method. As a Certified Forensic Interviewer, he achieved the highest professional designation available in the field ofinterview and interrogation. Michael spent over a decade training investigators around the world on the successful application of non-confrontational interview and interrogationtechniques, earning the Outstanding Contribution Award from Homeland Security along the way. Michael transitioned from educating investigators to educating executives after his research and experience unlocked two key realizations. First, the best leaders and interrogators capitalize on the same two core skills - vision and influence. Second, the cognitive processes that lead customers to commit to saying, "I'll buy it", employees to commit to saying "I'll do it" and suspects to commit to truthfully saying "I did it" are all nearly identical. These realizations drove Michael to develop the Disciplined Listening Method by integrating current business communication research and best practices with the most successful non-confrontational interview and interrogation techniques. The resulting educational content represents a new and in-depth approach to applying strategic, ethical observation and persuasion techniques across the spectrum of business conversations.Michael has been invited by companies, government agencies and executive groups to facilitate his programs across the United States, Canada, The United Kingdom, Ireland, Europe, Africa and the Middle East. He has led over 1,500 programs and educated over 15,000 participants from over 50 countries. He teaches participants to activate the truth in the areas of leadership communication, sales, negotiation, conflict resolution, customer service, candidate interviews, family conversations and influential instruction. CEO's, executive teams, sales leaders, and Human Resources leaders all rely on Michael to teach them the skills, techniques and perspectives necessary to encourage people to share sensitive information, under vulnerable circumstances, and in the face of consequences...
A good coach MUST be a good listener. Beyond that, they must be a “disciplined listener.” Today's guest covers this topic with information and expertise. Join us to learn more!Mike Reddington is a Certified Forensic Interviewer and the president of InQuasive, Inc. He wrote The Disciplined Listening Method and hosts the Disciplined Listening podcast. Mike shares effective communication techniques derived from interrogation practices. You'll learn the importance of disciplined listening, strategic observation, and how creating safe spaces can foster openness. Show Highlights:Mike details his path into this line of work from his beginnings as a middle school teacher and coach.Myths about interrogation vs. the reality of non-confrontational interrogationKey concepts in disciplined listeningWhat you DO is more important than what you SAY.What is “disciplined listening”?“How many questions have I created?” is better than asking, “Do you have any questions?”Critiquing diverse pathways and control in conversationsA key takeaway from Mike: “Prioritize outcomes and maintain situational awareness.”Resources:Connect with Mike Reddington and InQuasive, Inc.Michael Reddington.comInQuasive, Inc.The Disciplined Listening Method bookDisciplined Listening podcast, and LinkedInConnect with Meg:ENROLLING NOW FOR THE MENTOR PROGRAM BEGINNING IN APRIL 2025! Click here for more information and sign up now! Explore the STaR Coach Community and see what's available there for you!Visit the STaR Coach Show YouTube Channel! Subscribe today! Join our live show taping on the 3rd Thursday of every month at 1 pm CT. Explore past episodes and other resources at www.STaRcoachshow.com.
"And it dawned on me that these executives are solving the same communication problems in their meetings that I'm solving for in the interrogation room." -Michael Reddington On this episode of the Turmeric & Tequila podcast, your host Kristen Olson sits down with Michael Reddington, an expert in transforming resistance into commitment and a certified forensic interviewer. Michael shares insights into his unexpected journey from aspiring special education teacher to a career in investigations and executive education through his company, Inquasive. Discover how his early experiences integrated with diverse and inclusive environments shaped his communication skills, pivotal to his success today. Delve into the disciplined listening methods that not only unlock hidden value in conversations but also highlight the ethical approach to communication. Kristen and Michael also explore common human experiences, the importance of empathy, and the significant role personal growth and learning from mistakes play in achieving true success. Whether you're navigating business, personal relationships, or just aiming to be a better communicator, this episode is packed with valuable takeaways to inspire your journey. Tune in for this gracefully disruptive conversation and learn why sometimes not having a single pivotal moment can be the greatest story of all. Time Stamps: 00:00 Reflections on Life's Unseen Influences 05:19 Journey of Self-Understanding 09:03 "Let Life Unfold Naturally" 12:18 Interrogation and Teaching Aspirations 15:08 Passionate Educator's Journey Unfolds 18:52 Business Communication Meets Interrogation Techniques 20:23 "Unlocking Value in Conversations" 26:00 Boring Conversations through Good Preparation 27:35 Drugs, Guns, and Interrogation 31:34 "Empathy in Human Decisions" 34:54 "Mastering Effective Communication" 38:55 Effective Communication Tools for Success 40:52 Effective Persuasion Techniques 44:06 Influence: Science or Manipulation? 46:52 Teaching Boundaries: A Proud Parenting Moment 50:12 Humor in Youth Sports Coaching 53:21 "Nurturing Future Influencers" Michael Reddington EXECUTIVE RESOURCE, CERTIFIED FORENSIC INTERVIEWER & AUTHOR Michael Reddington is an expert at moving people from resistance to commitment. He is an executive resource, Certified Forensic Interviewer, President of InQuasive, Inc., and author of The Disciplined Listening Method. Michael's public speaking career began in his teenage years as he travelled around New England educating audiences on the benefits of including students with, and without, disabilities in the same classrooms. His speaking endeavors simmered for several years as he facilitated training courses for investigators at the organizations where he was employed. https://michaelreddington.com/ https://www.linkedin.com/in/michaelreddingtoncfi/ Connect with T&T: IG: @TurmericTequila Facebook: @TurmericAndTequila Website: www.TurmericAndTequila.com Host: Kristen Olson IG: @Madonnashero Tik Tok: @Madonnashero Website: www.KOAlliance.com WATCH HERE MORE LIKE THIS: https://youtu.be/ZCFQSpFoAgI?si=Erg8_2eH8uyEgYZF https://youtu.be/piCU9JboWuY?si=qLdhFKCGdBzuAeuI https://youtu.be/9Vs2JDzJJXk?si=dpjV31GDqTroUKWH
Michael Reddington: How a Certified Forensic Interviewer Unlocks Hidden Value In Every Conversation Michael Reddington, CFI, is a leading expert in strategic communication and persuasion. As President of InQuasive, Inc. and author of "The Disciplined Listening Method," he applies his background in forensic interviewing to business contexts. Reddington has trained over 15,000 participants from 50+ countries, teaching executives and professionals how to unlock hidden value in conversations and move people from resistance to commitment. His unique approach combines non-confrontational interrogation techniques with business communication best practices, offering insights on leadership, sales, negotiation, and interviewing. By integrating his forensic interviewing expertise with business communication best practices, Reddington developed the Disciplined Listening Method. This approach aims to help business professionals uncover hidden value in conversations and move people from resistance to commitment using ethical, strategic communication techniques. Reddington's work has been featured in major publications and he has lectured at prestigious universities worldwide. His expertise helps leaders and organizations enhance their ability to gather crucial information and influence positive outcomes in high-stakes interactions. Connect with Michael Reddington online: Website | LinkedIn | Twitter | YouTube | Amazon
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Ryan Foland speaks with Michael Reddington, an expert at moving people from resistance to commitment. He is an executive resource, Certified Forensic Interviewer, President of InQuasive, Inc., and author of The Disciplined Listening Method. In this episode of our podcast series, Ryan and Michael talk about the nature of effective communication and problem-solving, drawing insights from diverse fields such as education, investigation, and public speaking. Tune in for an interview packed with ideas and tips on maintaining an open, curious mind in communication and problem-solving contexts.
In this special episode, Jeff gets interviewed by Michael Reddington. They delve into coaching, culture-building, and the art of living purposefully. Uncover the insights that can transform your approach to life and leadership.Michael Reddington is a seasoned executive resource, Certified Forensic Interviewer, and the President of InQuasive, Inc. Renowned for his expertise in guiding individuals from resistance to commitment, he authored "The Disciplined Listening Method."Tune in for this unique exchange of wisdom. Follow On The HomeFront on Instagram for more inspiring conversations, and don't forget to leave your thoughts in a review. Your journey to a purpose-driven life starts here! Want to own your own business? Take our business ownership quiz: https://podcast.homefrontbrands.com/en-us/business-ownership-quiz?hs_preview=UuqYSzMR-159529547022For your FREE Discernment eBook: https://podcast.homefrontbrands.com/en-us/discernmentFor exclusive content, join our Facebook Group: https://www.facebook.com/groups/1442332473300030/
In this special episode, Jeff gets interviewed by Michael Reddington. They delve into coaching, culture-building, and the art of living purposefully. Uncover the insights that can transform your approach to life and leadership.Michael Reddington is a seasoned executive resource, Certified Forensic Interviewer, and the President of InQuasive, Inc. Renowned for his expertise in guiding individuals from resistance to commitment, he authored "The Disciplined Listening Method."Tune in for this unique exchange of wisdom. Follow On The HomeFront on Instagram for more inspiring conversations, and don't forget to leave your thoughts in a review. Your journey to a purpose-driven life starts here!
Michael Reddington, an expert at moving people from resistance to commitment. He is an executive resource, Certified Forensic Interviewer, President of InQuasive, Inc., and author of “The Disciplined Listening Method.” He discusses coaching, effective communication, and his Disciplined Listening Method. This method emphasizes patience, outcome-focused thinking, and emotional control. The conversation also covers hiring for valuable traits like patience and empathy, and the importance of creating opportunities for employees to demonstrate these skills. Michael highlights that people often lie to protect themselves and suggests seeking more details when confronted with excuses to promote accountability. The challenges of virtual communication, distractions, and the importance of self-discipline and empathy in leadership are also addressed. Key Takeaways [02:33] Michael Reddington, a certified forensic interviewer, shares his unique passion for coaching youth sports, something not found in his public bio. He discusses the value of teaching and learning, even for seasoned professionals. Michael explains the role of a certified forensic interviewer in helping businesses tackle complex issues like theft, fraud, and harassment. He also touched on the Discipline Listening Method, a unique approach to uncovering the truth in business situations. [07:07] Michael Reddington introduces the Discipline Listening Method. This method goes beyond basic active listening and aims to solve common communication problems. [15:02] Michael Reddington discusses the balance between hiring for behaviors and teaching skills in business. He explores the importance of identifying and fostering traits like patience, empathy, and the ability to ask good questions. Michael highlights the need for strategic communication in leadership and suggests that leaders should create opportunities for employees to demonstrate these qualities. He also emphasizes the value of slowing down the perception of time in conversations to reduce defensiveness and improve information sharing. [25:12] Michael discusses the concept of lying and excuses. He suggests that people often lie to protect themselves and emphasizes the importance of trust in relationships. Michael differentiates between trust and faith, highlighting that trust is built through experience. He recommends handling excuses by asking for more details to promote accountability. The podcast challenges common beliefs about lying and excuses, focusing on trust and productive conversations. [33:09] Michael's discussion revolves around the challenges of effective communication in a world dominated by virtual meetings, distractions, and the changing landscape of interpersonal interactions. Michael also explores how the shift to remote work and the prevalence of online meetings have affected communication dynamics. [37:04] Michael delves into the concept of disciplined listening and leadership. Michael introduces a leadership test consisting of three questions: "Are you calm? Are you consistent? Are you making people better?" He explores the idea that effective leadership often requires self-discipline, empathy, and an understanding of how to approach emotional moments in interactions. [43:42] Closing quote: I remind myself every morning nothing I say this day will teach me anything. So if I'm going to learn, I must do it by listening. — Larry King Quotable Quotes "Patience allows the conversation to come to you. Be patient. Let it unfold." "Listening equals learning. If we're not learning, we're not listening." "Empathizing doesn't mean agreeing or thinking that they're right, just understanding that based on their experience and expectations, that is a valid perspective that they have." "If we're quiet long enough, you'll be surprised how many questions will get answered for you." "If you're going to hire for it, you better know how to ask for it, and you better know how to create experiential opportunities for people to demonstrate it." "If somebody lies to me, if somebody gives me an excuse, it's likely because they're trying to save face and avoid a consequence." "Excuses pave the highway to accountability." "The most unsettling person is the person who cannot be unsettled." "People in general will be surprised what other people will tell them and what other people will do for them when we prioritize our counterparts in our communication." Here are the books mentioned in this episode Resources Mentioned The Leadership Podcast | Sponsored by | Rafti Advisors. LLC | Self-Reliant Leadership. LLC | Michael Reddington LinkedIn | Michael Reddington Website | InQuasive Website |
How do you know when a potential buyer is actually interested in your company or if they're just simply fishing for information? Or worse, are they trying to get access to some of your proprietary trade secrets? Unless you already have a relationship with the buyer and you've done your homework to properly vet them, it can be really difficult to figure this out and understand what their true motivations are. So today we're bringing in a certified forensic investigator, someone who's an expert at telling if someone is being truthful or if they're just BS'ing you.About Our GuestMichael Reddington is a Certified Forensic Investigator, President of Inquasive, and author of The Disciplined Listening Method.This episode of Deal Closers is hosted by Izach Porter, brought to you by WebsiteClosers.com, and is produced by Earfluence. Hosted on Acast. See acast.com/privacy for more information.
On today's episode, Certified Forensic Interviewer turned Entrepreneur & Author, Michael Reddington joins Jeff.Michael Reddington is an expert at moving people from resistance to commitment. He is President of InQuasive, Inc., and author of The Disciplined Listening Method.In an utterly fascinating discussion, Michael discusses the framework of a successful interrogation - the tricks, what to look for and what approach to take for a desired outcome. They explore how these techniques can be used in business when taking accountability for decisions and getting to the bottom of a tricky situation with employees.To learn more about Michael, head to his website - https://michaelreddington.com/His book, The Disciplined Listening Method can be found at https://disciplinedlistening.com/ Want to own your own business? Take our business ownership quiz: https://podcast.homefrontbrands.com/en-us/business-ownership-quiz?hs_preview=UuqYSzMR-159529547022For your FREE Discernment eBook: https://podcast.homefrontbrands.com/en-us/discernmentFor exclusive content, join our Facebook Group: https://www.facebook.com/groups/1442332473300030/
On today's episode, Certified Forensic Interviewer turned Entrepreneur & Author, Michael Reddington joins Jeff.Michael Reddington is an expert at moving people from resistance to commitment. He is President of InQuasive, Inc., and author of The Disciplined Listening Method. In an utterly fascinating discussion, Michael discusses the framework of a successful interrogation - the tricks, what to look for and what approach to take for a desired outcome. They explore how these techniques can be used in business when taking accountability for decisions and getting to the bottom of a tricky situation with employees.To learn more about Michael, head to his website - https://michaelreddington.com/His book, The Disciplined Listening Method can be found at https://disciplinedlistening.com/
Why do people lie? How can you tell if someone is really listening? How can you interpret what people are telling you non-verbally while YOU are talking? How can you become a more disciplined listener, a better communicator and, thus, a better leader? Listen to this conversation with Certified Forensic Interviewer, Founder of the company InQuasive, and author of the book "The Disciplined Listening Method", Michael Reddington. We had Michael back for a second interview to dive deeper into how to better lead and communicate. You can reach Michael at https://disciplinedlistening.com/ or at www.michaelreddington.com --- Send in a voice message: https://anchor.fm/fromthehart/message
President of InQuasive, Inc., Episode page with video, transcript, and more My guest for Episode #192 of the My Favorite Mistake podcast is Michael Reddington, an expert forensic interviewer and the President of InQuasive, Inc., which provides businesses and leaders with the tools they need to improve their leadership by activating the truth in all of their business interactions. In his new book, The Disciplined Listening Method: How a Certified Forensic Interviewer Unlocks Hidden Value in Every Conversation (Per Capita Publishing, March 2022), Michael details his innovative listening approach for anyone looking to improve their communication and relationship-building skills. Using his background in forensics and his understanding of human behavior through interrogation, Michael teaches businesses to use the truth to their advantage. In this episode, Michael tells his favorite mistake story about making assumptions about a client's readiness to work with him. Did “arrogance” lead to him not having a plan or a strategy? What did Michael learn and what did he start doing differently as a result? We also talk about questions and topics, including: Making assumptions — Ellen Patnaude episode 141 Started out working in loss prevention — Identifying shoplifters and dishonest employees? How you introduce yourself… and how has that changed? What is a Certified Forensic Interviewer (CFI)? TV and movie investigations — realistic or cliched nonsense? – Hollywood and “24”? How do you approach getting people to share information about their mistakes (or crimes?) when it might not be in their interest to be truthful? Leadership coaching, sales & negotiation training… Tell us about the book – who is this for? Consultant asking prospect about problems they need to solve? How to get them to open up? What is the “disciplined listening method” and what makes it “disciplined”? Tell us about InQuasive and the work you do… who hires you and to do what? Find Michael and his company on social media: LinkedIn (personal) Twitter YouTube LinkedIn (company) This podcast is part of the Lean Communicators network. --- Support this podcast: https://anchor.fm/favorite-mistake/support
TalkLP Host Amber Bradley catches up with Mike Reddington, President of InQuasive, Inc. and former Wicklander-Zulawski & Associates Vice President. Amber and Mike talk his latest venture including writing a book called, The Disciplined Listening Method: How a Certified Forensic Interviewer Unlocks Hidden Value in Every Conversation. Mike also discusses how loss prevention professionals can use their training in more than just the interview room. He also explains his self-created Disciplined Listening Method and how it can translate across multiple career goals. [Personal note: Mike and Amber talk career influencers along the way....] Check out more about Mike Reddington and pick up a copy of his book at the links below! www.inquasive.com www.michaelreddington.com www.disciplinedlistening.com The Disciplined Listening Method: How A Certified Forensic Interviewer Unlocks Hidden Value in Every Conversation: Reddington, Michael: 9781954020191: Books (amazon.com) Michael Reddington, CFI | LinkedIn
Michael Reddington, CFI is a certified forensic interviewer and president of InQuasive, Inc., which integrates key components of effective non-confrontational interview techniques with current business research for executives. In his new book, The Disciplined Listening Method: How a Certified Forensic Interviewer Unlocks Hidden Value in Every Conversation (Per Capita Publishing, March 2021), Reddington draws on his background in forensics and his understanding of human behavior through interrogation to teach readers how to improve their listening, communication and relationship-building skills—and how to use the truth to their advantage.
This is the interview I have been waiting for, one that melds two of my favorite things. investigation and conversation. What if we are missing the hidden value in every conversation we are having? And what if the truth is hidden in plain sight? Listen in as I talk with Michael Reddington, a former professional investigator and Certified Forensic Interviewer to discuss how we can Unlock Hidden Value in Every Conversation we have. Drink of the Week: https://kindredcocktails.com/cocktail/easy-speak (Easy Speak) Julie Brown: https://juliebrownbd.com/ (Website) https://www.instagram.com/juliebrown_bd/ (Instagram) https://www.linkedin.com/in/julie-brown-b6942817/ (LinkedIn) https://www.youtube.com/channel/UCIwWVdayM2mYXzR9JNLJ55Q (Youtube) Michael Reddington https://inquasive.com/ (Inquasive) https://www.linkedin.com/in/michaelreddingtoncfi/ (LinkedIn) Sponsor https://nickersoncos.com/ (Nickerson)
On this special episode of Come Rain or Shine, Michael Reddington, President of InQuasive and Certified Forensic Interviewer, joins the show to discuss his passion for the security industry. As one who has taken the path less traveled, Michael is no stranger to provident happenstance. From a bartender to a retail specialist to a financial advisor, the road to Michael's current position has no doubt been scenic. Yet, now as an influencer in the interrogation arena, he hopes to help professionals improve their listening skills to promote psychological safety and empathy within their vocational spheres. To learn more about InQuasive as well as Michael's non-confrontational communications technique, The Disciplined Listening Method, check out his website below. Resources: Website - https://inquasive.com/ Amazon - https://www.amazon.com/Disciplined-Listening-Method-Interviewer-Conversation/dp/1954020198 Connect with Dan: www.dancockerell.com Instagram - https://www.instagram.com/dancockerell/ LinkedIn - https://www.linkedin.com/in/dancockerell/ Facebook - www.facebook.com/dancockerellspeaker
Case Interview Preparation & Management Consulting | Strategy | Critical Thinking
Welcome to an episode with a Certified Forensic Interviewer, Michael Reddington. In this episode, Michael shares his knowledge as a CFI and how interviewing skills can be translated to the business world with the Disciplined Listening Method, an approach which he developed. He also spoke about the mindset shift that leaders and organizations need to take to gain a better understanding and awareness of other people's perspectives and reasoning. Michael Reddington CFI, is a certified forensic interviewer and the president of InQuasive Inc., a company that integrates the key components of effective nonconfrontational interview techniques with current business research for executives. As a Certified Forensic Interviewer, Michael achieved the highest professional designation available in the field of interview and interrogation and spent over a decade training investigators around the world on the successful application of nonconfrontational interview and interrogation techniques. Never one to be satisfied with his achievements, Michael arrived at two key realizations while expanding his observation and persuasive skill sets. First, the very best leaders and interrogators capitalize on the same two core skills - vision and influence. Second, the cognitive processes that lead customers to commit to saying, "I'll buy it," employees to commit to saying, "I'll do it," and suspects to commit to truthfully saying, "I did it" are all nearly identical. These realizations caused Michael to recognize he could teach executives how to reduce missed opportunities and increase commitments to action. As a result, he developed the Disciplined Listening Method, transitioned to serving as an executive resource, and founded InQuasive, Inc. Michael created the Disciplined Listening Method by integrating current business communication research and best practices with components of four nonconfrontational interview and interrogation techniques. The resulting educational content represents a new and in-depth approach to applying strategic, ethical observation and persuasion techniques across the spectrum of business conversations. Companies have invited Michael, government agencies, and executive groups to facilitate his programs across the United States, Canada, the United Kingdom, Ireland, Europe, Africa, and the Middle East. He has led over one thousand programs and educated over ten thousand participants from over 50 countries. He leads programs and advisory sessions designed to teach participants to activate the truth in the areas of leadership communication, sales, negotiation, conflict resolution, customer service, candidate interviews, family conversations, and public speaking/influential instruction. Michael goes well beyond facilitating and advising. He applies customized content specifically designed to meet the needs of each participant with a humorous and intelligent delivery style. His diligent preparation, attention to each participant's concerns, and added context coalesce to drive home the learning objectives. With Michael, it's never a presentation, seminar, or advisory session; it's always an experience. Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo
Michael Reddington shares valuable skills–learned from having engaged in many interrogations–that make you a more observant listener and influential communicator. — YOU'LL LEARN — 1) The trick to staying focused and attentive 2) The subtle conversation cues to look out for 3) How to ask better questions to get better answers Subscribe or visit AwesomeAtYourJob.com/ep777 for clickable versions of the links below. — ABOUT MICHAEL — Michael Reddington, CFI is a certified forensic interviewer and the President of InQuasive, Inc., a company that integrates the key components of effective non-confrontational interview techniques with current business research for executives. Using his background in forensics, and his understanding of human behavior through interrogation, Reddington teaches businesses to use the truth to their advantage.Reddington received his bachelor's degree in business administration and management from Southern New Hampshire University, and received additional education on negotiation and leadership degree from Harvard University. He currently lives in Waxhaw, NC. • Book: The Disciplined Listening Method: How A Certified Forensic Interviewer Unlocks Hidden Value in Every Conversation • Website: DisciplinedListening.com • Website: InQuasive.com • Website: MichaelReddington.com • LinkedIn: Michael Reddington — RESOURCES MENTIONED IN THE SHOW — • Book: Influence: The Psychology of Persuasion by Robert Cialdini • Book: Pre-Suasion: Channeling Attention for Change by Robert Cialdini • Book: Care to Dare: Unleashing Astonishing Potential Through Secure Base Leadership by Duncan Coombe, George Kohlrieser, Susan Goldsworthy • Book: Think Like a Freak: The Authors of Freakonomics Offer to Retrain Your Brain by Seven Levitt and Stephen Dubner • Past episode: 341: Decoding Body Language with ex-FBI Special Agent Joe Navarro • Past episode: 664: Dr. Robert Cialdini on How to Persuade with the 7 Universal Principles of Influence — THANK YOU SPONSORS! — • LinkedIn Jobs. Find quality hires fast with a free job posting at LinkedIn.com/beawesome.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
This week I had the privilege of speaking with Michael Reddington (https://michaelreddington.com). Michael is an expert forensic interviewer and the President of InQuasive, Inc., which provides businesses and leaders with the tools they need to improve their leadership by activating the truth in all of their business interactions. In his new book, The Disciplined Listening Method: How a Certified Forensic Interviewer Unlocks Hidden Value in Every Conversation (https://amzn.to/3wVWcqo). Reddington details his innovative listening approach for anyone looking to improve their communication and relationship-building skills. Using his background in forensics and his understanding of human behavior through interrogation, Reddington teaches businesses to use the truth to their advantage. This episode is brought to you by: * Manscaped (https://www.manscaped.com) - Get 20% off and free worldwide shipping with code TODO * Gusto (http://gusto.com/beyond) - Get 3 months of Gusto free today!
Michael Reddington shares an excerpt from his book, "The Disciplined Listening Method" Episode 1344: An Excerpt From the Book "The Disciplined Listening Method" by Michael Reddington on Finding Value in Conversation Michael Reddington is the founder and president of InQuasive, Inc., where he leads programs on the application of strategic, ethical observation and persuasion techniques in the areas of leadership communication, sales, negotiation, conflict resolution, customer service, candidate interviews and family conversations. He has led more than one thousand programs and educated over 10 thousand participants from companies, government agencies and executive groups around the world. Reddington received his bachelor's degree in business administration and management from Southern New Hampshire University, as well as additional education on negotiation and leadership from Harvard University. He currently lives in Charlotte, N.C. More about the book can be found here: https://www.amazon.com/Disciplined-Listening-Method-Interviewer-Conversation/dp/1954020198 Jenni Kayne is a California-inspired clothing company that makes shopping for clothes absolutely effortless, as they're known for creating high-quality, stylish pieces that work for any situation. Find your forever pieces at JenniKayne.com, and get 15% off your first order when you use code ORD at checkout Visit Me Online at OLDPodcast.com Interested in advertising on the show? Visit https://www.advertisecast.com/OptimalRelationshipsDailyMarriageParenting Learn more about your ad choices. Visit megaphone.fm/adchoices
The Disciplined Listening Method with Michael Reddington | Part 2Today, we are picking up where we left off with Certified Forensic Interviewer and author of The Disciplined Listening Method, Michael Reddington. In this episode of Living and Leading with Emotional Intelligence, Michael Reddington will share additional insights from his new book, "The Disciplined Listening Method." Specifically, Michael explains:How our society does not incentivize us to listen with curiosity and understanding. Reagan's famous quote, "Trust but verify."The long game of influence and persuasion.How we can have high-value conversations.... and much more. What is The Disciplined Listening Method?This method represents the only communication approach designed to teach people how to activate the truth by integrating current research and best practices from across the spectrum of business communication with the key components of the most effective non-confrontational interview and interrogation techniques.About Michael Reddington:Michael Reddington, CFI, is an expert at moving people from resistance to commitment. He is an executive resource, President of InQuasive, Inc., and author of The Disciplined Listening Method. You can find Michael's full bio here, along with information about his new book. Want to connect with Michael?LinkedInInQuasiveLiving and Leading with Emotional Intelligence is brought to you by Emotional Intelligence Magazine™. Emotional Intelligence Magazine is a one-stop resource for anyone looking to learn more about emotional intelligence. In addition to articles, videos, and recommended books to help you develop and expand your EI, Emotional Intelligence Magazine offers a platform for EI coaches and specialists so they can connect with individuals who are ready to take their life or business to the next level. To learn more, visit www.ei-magazine.com and follow us on Instagram at https://www.instagram.com/the_ei_magazine/About your host, Brittney-Nichole Connor-Savarda:Brittney-Nichole is the author of The EQ Deficiency, founder of Emotional Intelligence Magazine, and the original host of the Living and Leading with Emotional Intelligence podcast. After reversing her diagnosis of GAD, ADD, and OCD, following a seven-year journey of developing her emotional intelligence, Brittney-Nichole left her corporate job to found her first company, Catalyst 4 Change LLC, to help others discover the power of emotions.Do you have questions or feedback about this podcast or episode?Contact us at info@ei-magazine.com.Please read our disclaimer.
The Disciplined Listening Method with Michael Reddington | Part 1In this episode of Living and Leading with Emotional Intelligence, Michael Reddington will share insights from his new book, "The Disciplined Listening Method," and how we can use interrogation strategies to acquire information, better understand, and more effectively communicate with practically anyone—be it your child, partner, boss, or stranger. What is The Disciplined Listening Method? This method represents the only communication approach designed to teach people how to activate the truth by integrating current research and best practices from across the spectrum of business communication with the key components of the most effective non-confrontational interview and interrogation techniques.Disciplined Listeners consistently:Understand how every interaction potentially impacts both their short- and long-term goalsLeverage their perceived weaknesses to develop their communication strategiesAllow their conversations to come to themIdentify strategic intelligence by evaluating the totality of their counterpart's communications within the context of the conversationAdapt their strategies to immediately integrate the intelligence they acquireEncourage their counterparts to always protect their self-imagesBuild trust equity through post-conversation follow upAbout Michael Reddington:Michael Reddington, CFI is an expert at moving people from resistance to commitment. He is an executive resource, President of InQuasive, Inc., and author of The Disciplined Listening Method. You can find Michael's full bio here, along with information about his new book. Want to connect with Michael?LinkedInInQuasiveLiving and Leading with Emotional Intelligence is brought to you by Emotional Intelligence Magazine™. Emotional Intelligence Magazine is a one-stop resource for anyone looking to learn more about emotional intelligence. In addition to articles, videos, and recommended books to help you develop and expand your EI, Emotional Intelligence Magazine offers a platform for EI coaches and specialists so they can connect with individuals who are ready to take their life or business to the next level. To learn more, visit www.ei-magazine.com and follow us on Instagram at https://www.instagram.com/the_ei_magazine/About your host, Brittney-Nichole Connor-Savarda:Brittney-Nichole is the author of The EQ Deficiency, founder of Emotional Intelligence Magazine, and the original host of the Living and Leading with Emotional Intelligence podcast. After reversing her diagnosis of GAD, ADD, and OCD, following a seven-year journey of developing her emotional intelligence, Brittney-Nichole left her corporate job to found her first company, Catalyst 4 Change LLC, to help others discover the power of emotions.Do you have questions or feedback about this podcast or episode?Contact us at info@ei-magazine.com.Please read our disclaimer.
Welcome to the 80th episode of the Give A Heck Podcast! Join Dwight Heck and his guest, Michael Reddington, who not only shares his background as a forensic interviewer but also displays different intricacies of communication to truly understand the messages being received from one person to another. Michael talks about how he began to wonder why people are willing to be so vulnerable with him during his interrogations, even when the value of their words has consequences for them, which made him curious about the psychological workings of why that happens for him. Today, Michael works with his community to promote his advocacy of building better relationships through careful communication that considers even body language and tonality used when communicating. A lot to discuss especially how communication is not simply listening and speaking so be sure to stay tuned! In this episode, you'll learn about: ● Michael's background in intelligence and leadership ● Why eye contact matters ● Listening for intelligence in a business setting ● Attentiveness is give-and-take ● Importance of contentious conversations to leaders ● And much more! ~ About Michael Reddington: Michael Reddington, CFI is an expert at moving people from resistance to commitment. He is an executive resource, President of InQuasive, Inc., and author of The Disciplined Listening Method. A twist of fate led Michael to his first investigations job while he was completing his business degree. Michael was quickly promoted into a management role, and after successfully resolving several investigations early in his tenure, Michael was enrolled in his first Wicklander-Zulawski & Associates (WZ) non-confrontational interview and interrogation techniques training course. You can find Michael on . . . Website: https://inquasive.com LinkedIn: https://www.linkedin.com/in/michaelreddingtoncfi/ Twitter: https://twitter.com/mreddingtoncfi ~ Connect with Dwight Heck! Website: https://giveaheck.com Instagram: https://www.instagram.com/give.a.heck Facebook: https://www.facebook.com/dwight.heck Facebook Group: https://www.facebook.com/groups/Giveaheck Youtube: https://www.youtube.com/channel/UCF0i LinkedIn: https://www.linkedin.com/in/dwight-raymond-heck-65a90150/
Welcome to Strategy Skills episode 229, an episode with a Certified Forensic Interviewer, Michael Reddington. In this episode, Michael shares his knowledge as a CFI and how interviewing skills can be translated to the business world with the Disciplined Listening Method, an approach which he developed. He also spoke about the mindset shift that leaders and organizations need to take to gain a better understanding and awareness of other people's perspectives and reasoning. Michael Reddington CFI, is a certified forensic interviewer and the president of InQuasive Inc., a company that integrates the key components of effective nonconfrontational interview techniques with current business research for executives. As a Certified Forensic Interviewer, Michael achieved the highest professional designation available in the field of interview and interrogation and spent over a decade training investigators around the world on the successful application of nonconfrontational interview and interrogation techniques. Never one to be satisfied with his achievements, Michael arrived at two key realizations while expanding his observation and persuasive skill sets. First, the very best leaders and interrogators capitalize on the same two core skills - vision and influence. Second, the cognitive processes that lead customers to commit to saying, "I'll buy it," employees to commit to saying, "I'll do it," and suspects to commit to truthfully saying, "I did it" are all nearly identical. These realizations caused Michael to recognize he could teach executives how to reduce missed opportunities and increase commitments to action. As a result, he developed the Disciplined Listening Method, transitioned to serving as an executive resource, and founded InQuasive, Inc. Michael created the Disciplined Listening Method by integrating current business communication research and best practices with components of four nonconfrontational interview and interrogation techniques. The resulting educational content represents a new and in-depth approach to applying strategic, ethical observation and persuasion techniques across the spectrum of business conversations. Companies have invited Michael, government agencies, and executive groups to facilitate his programs across the United States, Canada, the United Kingdom, Ireland, Europe, Africa, and the Middle East. He has led over one thousand programs and educated over ten thousand participants from over 50 countries. He leads programs and advisory sessions designed to teach participants to activate the truth in the areas of leadership communication, sales, negotiation, conflict resolution, customer service, candidate interviews, family conversations, and public speaking/influential instruction. Michael goes well beyond facilitating and advising. He applies customized content specifically designed to meet the needs of each participant with a humorous and intelligent delivery style. His diligent preparation, attention to each participant's concerns, and added context coalesce to drive home the learning objectives. With Michael, it's never a presentation, seminar, or advisory session; it's always an experience. Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo
950 - Strategic and Ethical Persuasion Techniques with Inquasive's Michael Reddington
Michael Reddington is a Certified Forensic Interviewer (CFI) and the President of Inquasive. Inquasive is a company that integrates the components of non-confrontational interview techniques with business research for executives. Michael uses his Forensics background and understanding of behavior through interrogation to teach businesses to use the truth to their advantage. Now he teaches the same interview techniques to Physicians. In this week's episode, we discuss techniques to achieve better interactions with patients. It is not easy in many cases to convince them to relay the correct information. It is hard to diagnose a patient if only half of the needed information or the wrong information is received. For many patients, it is about trust that the physician will give them the correct diagnosis. This trust is a key component for a physician to provide the best care possible. The techniques discussed in this episode will answer how to use them in daily patient interactions and many more questions! The sponsor for this week's episode is Vive Funds. Reach out to Veena and her team at Vive Funds to find out how you can be a successful investor too! Vive Funds creates opportunities for you to build your portfolio. You can find out more by visiting: www.doctorpodcastnetwork.com/vivefunds
When people hear the word interrogation, it's usually associated with crimes or just accusations in general. But what if you can use interrogation skills used in investigations to also close a business deal? Michael Reddington is a Certified Forensic Interviewer and the President of InQuasive. He explains the techniques used in interrogations and how they can be utilized in business negotiations. Michael also details the key differences and similarities between the two and their use in different contexts. He highlights the importance of maintaining the self-image of the other and focusing on listening rather than attacking. If you're interested to learn more and get some tips along the way, then this is the episode for you.Love the show? Subscribe, rate, review, and share! https://venn.zone/
During this episode of the Lab Coat Agents Podcast, Jeff Pfitzer talks to Michael Reddington - President at InQuasive. He has a background in forensics interrogation. Michael works with people to help them become better listeners, interviewers, and more persuasive. Episode Highlights: Michael shares how his life has been a series of accidental job acceptances. He discusses his past success in interviews and interrogation and what motivated him to continue in the field. He really wanted to understand what it takes to sit down with a complete stranger with completely opposing interests, goals, fears, and motivation and persuade them to share most of the truth in a very stressful situation. Decades of experience with the world's leading Non-confrontational Interview and Interrogations Training organization made Michael realize that the very best leaders and interrogators capitalize on the same two core skills – Vision and Influence. Currently, Michael spends most of his time working with executive and business professionals teaching them “How to apply strategic, ethical, observation and persuasion techniques with discipline listening methods.” Jeff is fascinated and is curious to know about some fun experiences encountered by Michael. Several years ago, Michael received a phone call from a Fortune 500 national company where the President of Consumer Marketing was retiring. The Fortune 500 company wanted Michael to interrogate their Director based on a fraud rumor. If the rumor turned out to be true, then the company would fire the Director otherwise, give him the VP post. Using good techniques, taking a report-based approach, Michael interrogated the Director. Ultimately, Michael compelled the Director to confess the frauds. Michael points out the importance of thinking during any conversation or engagement “How will this one conversation take me closer to my goals?” People have far more motivation to project their own interest than work with us unless there is already a strong relationship, says Michael. People in any type of position or authority or expertise can get really tempted to chase the conversation down, says Michael. Michael shares details about the research that came out in mid-2000 on the topic of “Judging somebody's trustworthiness, just by looking at somebody's face.” Jeff and Michael talk about the psychological tweaks one can make during important conversations. In a home-buying scenario, agents can encounter couples with two different mindsets, depending on where they are and how they feel. Michael talks about opting for a value-based approach for communicating with people. Michael shares few tips about “How to start a great conversation?” “Our brains are wired to listen for information that confirms what we already believe,'' says Michael. Jeff goes deep into a specific scenario and asks Michael about those agents who want to improve their game. “Focus on the process, and the result takes care of itself”, says Michael. 3 Key Points: Michael talks about his journey, the ups and downs, and how he finally got the Certified Forensic Interviewer (CFI) designation. The certification helped him get recruited by the world's leading Non-Confrontational Interview and Interrogations Training organization. How can you create the best possible reputation by building positive client relations? Michael talks about the 7 automated ways of persuasion. Resources Mentioned: Lab Coat Agents | Website | Facebook | Facebook Group | Twitter | Instagram Jeff Pfitzer | Instagram | LinkedIn | Twitter Michael Reddington | LinkedIn | Website Books: Influence, New and Expanded, The Psychology of Persuasion | Pre-suasion: Channeling Attention for Change | Insight Selling
Michael Reddington shares with listeners some great tips and ideas around how listening skills can help you get better results in a variety of business situations. Michael works with companies and individuals sharing with them via his company InQuasive 'The Disciplined Listening Method'Michael talks about moving your audience from resistant to commitment about how leaders need to focus on vision and influence and how salespeople need to be more patient because if they listen carefully prospects and customers will constantly provide clues that will help create sales opportunities.Michael concluded by offering three top tips:Get control over our internal monologue so stop listening to ourselves and start listening to what our customers sameSecondly the conscious that every interaction has the potential to get us closer to the outcome we are seekingAnd thirdly let the conversation come to youYou can connect with Michael on LinkedIn
This week on #sALESwithASLAN, @MichaelReddington, CEO of Inquasive and a specialist in interrogation, joins the pod to discuss how even the most stressful situations can be controlled with the right mindset, demeanor, and technique. His non-confrontational approach brings insight into Vision and Influence and the cognitive aspects of human communication. You will not want to miss his description of the 7 phases of any conversation. This pod will help #salesreps, #salesmanagers and anyone that must #influence at work or in their personal lives. In other words, everyone#B2Bsalesreps #prospecting #consultativesalesreps.
On today's episode, we welcomed Michael Reddington, a certified forensic interviewer and President of InQuasive, Inc. His company integrates components of effective interview techniques with current business research to show others how to use the truth to their advantage. The topic for today? Why listening is critical to sales. Why is listening important? Humans aren't meant to be good listeners. It's difficult for us to sideline our egos and focus on the goal instead of the people while in conversation. Because it can be a rarity, actively listening while in the sales environment (or any environment) can be the differentiator between you and your competitors. Key steps to listening: Limit variables during an interaction. There can be distractions in your mind and environment that prevent you from listening. Have a good plan going into the conversation. This can limit distractions and result in more efficient and positive discussions. Michael's three points to enhance listening: Have a plan - Focus on what you have instead of what you don't. Limit your own internal monologue to focus on the conversation at hand. Be patient and let the conversation come to you - When people are stressed, they tend to fall back on what they know. For sales situations, this is likely your product or service. Dominating the conversation in this manner can result in turning a prospect off the sale. Listen for intelligence, not information - The traditional sales methodology was to listen for specific pain points and use those points to place a prospect in a particular box. However, this method ignores the nuances of the sales situation. The reasoning behind a motivation is just as, if not more, important than the motivation itself. How can you use listening to differentiate yourself in the market? Research shows that only about 14% of the factors we believe to be differentiated are actually different in the market. So, how can you stand out? Prospects often expect a salesperson to sell their product, not provide value. When interacting with a prospect, think about how you can provide a clear value to them. Not only will this surprise them, but the unsolicited nature of the value opens the door for more robust communication. Teaching is the most essential part of selling. Michael's main takeaway? Let the conversation come to you. Learn more about the programs and services Micahel offers at InQuasive, or find him on LinkedIn.
On this episode Leo interviews Michael Reddington, CFI. He is an expert at moving people from resistance to commitment. As a Certified Forensic Interviewer, he achieved the highest professional designation available in the field of interview and interrogation and spent over a decade training investigator around the world on the successful application of non-confrontational interview. Michael arrived at two key realizations while expanding his observation and persuasive skill sets. First, the very best leaders and the very best interrogators capitalize on the same two core skills - vision and influence. Second, the cognitive processes that lead customers to commit to saying "I'll buy it", employees to commit to saying "I'll do it" and suspects to commit to truthfully saying "I did it" are all nearly identical. These realizations caused Michael to recognize he could teach executives how to reduce missed opportunities and increase commitments to action. As a result, he developed the Disciplined Listening Method, transitioned to serving as an executive resource and founded InQuasive, Inc. Michael has been invited by companies, government agencies and executive groups to facilitate his programs across the United States, Canada, The United Kingdom, Ireland, Europe, Africa and the Middle East. He has led over 1,500 programs and educated over 15,000 participants from over 50 countries. He teaches participants to activate the truth in the areas of leadership communication, sales, negotiation, conflict resolution, customer service, candidate interviews, family conversations and influential instruction.Company website: inquasive.comConnect with Michael on LinkedIn: https://www.linkedin.com/in/michaelreddingtoncfi/Self-learning is of paramount importance in the business world, listen to your international peers and step up your game.Connect with Leonardo on LinkedIn: https://www.linkedin.com/in/leonardo-marra26/ -Follow the page on LinkedIn: https://www.linkedin.com/company/65338319/
In this HCI Podcast episode, Dr. Westover talks with Michael Reddington about leading through listening in uncertain times. See the video here: https://youtu.be/Nh55U5sPcno. Michael Reddington, CFI (https://www.linkedin.com/in/michaelreddingtoncfi/) is a certified forensic interviewer and the President of InQuasive, Inc., a company that integrates the key components of effective non-confrontational interview techniques with current business research for executives. Using his background in forensics, and his understanding of human behavior through interrogation, Reddington teaches businesses to use the truth to their advantage. Reddington received his bachelor's degree in business administration and management from Southern New Hampshire University, and received additional education on negotiation and leadership degree from Harvard University. He currently lives in Waxhaw, NC. For more information, please visit inquasive.com. Ranked in the Top 15 Personal Development and Self-Improvement Podcasts: https://blog.feedspot.com/personal_development_podcasts/ ; Ranked in the Top 15 Leadership Podcasts: https://blog.feedspot.com/leadership_podcasts/ ; Ranked in the Top 15 HR Podcasts: https://blog.feedspot.com/hr_podcasts/ ; Ranked in the Top 15 Talent Management Podcasts: https://blog.feedspot.com/talent_management_podcasts/ ; Ranked in the Top 10 Performance Management Podcasts: https://blog.feedspot.com/performance_management_podcasts/ ; Ranked in the Top 10 Workplace Podcasts: https://blog.feedspot.com/workplace_podcasts/