Podcast appearances and mentions of michael reddington

What if the reason your best ideas keep falling flat has nothing to do with the quality of the idea?In this episode, Michael Reddington sits down with John Bates, a globally recognized leadership and executive communications coach who has worked with organizations including NASA, Intuit, and Johnson and Johnson. John has delivered multiple TED Talks, coached executives and leaders on every continent, and built a career around one core conviction: communication is not logical. It is biological.This conversation will fundamentally change how you think about every high-stakes conversation you walk into. John breaks down why the ancient part of your brain makes decisions before your logical brain even gets a vote, why trying to establish your credibility usually destroys it, and why the most powerful thing a speaker can do is stop talking about themselves.John unpacks the neuroscience behind why people say yes, yes, yes and then no, how to build emotional credibility before you say a single persuasive word, and the difference between vulnerability that connects and vulnerability that costs you. If you lead people, sell ideas, or speak in front of any audience at all, this episode will give you a new framework for what it actually means to land your message where it counts.What You'll Learn in This EpisodeWhy communication is biological and why logic alone will almost never win a high-stakes conversationHow the paleomammalian brain makes decisions before the logical brain even registers themWhy the yes, yes, yes, no pattern in sales and negotiations is not a lie but a missing emotional connectionWhat emotional credibility is, why it needs to come first, and how to establish it fastHow insightful vulnerability builds trust faster than any credential or accomplishmentWhy your credibility is already established before you walk into the room and trying to prove it only hurts youThe difference between curating for your audience versus dumping everything you know on themWhy saying "I told you so" is proof you failed to communicate, not proof you were rightHow to reframe public speaking anxiety by shifting your attention from yourself to the people you are servingWhy the best ideas, candidates, and products often lose because communication broke down, not because they were wrongChapters(00:00) Why Communication Is Biological, Not Logical(04:24) How the Paleomammalian Brain Makes Decisions Before You Do(08:08) The Yes Yes Yes No Problem and What It Really Means(13:25) What Emotional Credibility Is and Why It Has to Come First(16:59) Origin Stories and the Power of Insightful Vulnerability(22:06) "Don't Insult the Listening" and the Lesson of Trusting Your Audience(26:56) Why Communication Is a Function of Leadership(28:33) Taking Responsibility for What People Hear, Not Just What You Say(33:05) How to Make the Complicated Simple by Curating, Not Dumping(41:37) How to Beat Public Speaking Anxiety by Serving Instead of PerformingAbout the GuestJohn Bates is an executive leadership communications coach, keynote speaker, and entrepreneur who has spent over 15 years helping leaders, teams, and organizations communicate in ways that actually move people. His clients include NASA, Intuit, Johnson and Johnson, Boston Scientific, and Accenture. He has delivered multiple TED Talks, been featured in media around the world, and built a global practice around the idea that great communication is not about saying the right things. It is about making sure the right things land. John coaches one on one, works with small and large teams, and produces free training content through his newsletter and website.Links and ResourcesJohnBates.com - https://www.johnbates.comExecutiveSpeakingSuccess.com - https://www.executivespeakingsuccess.comJohn Bates | LinkedIn - https://www.linkedin.com/in/johnbatesSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

What if the biggest thing standing between you and your next closed deal isn't your pitch…it's your communication pattern?In this episode, Michael Reddington sits down with Amy Reczek, founder of Sales and Presence and author of Connect to Close, her second book on building genuine relationships in sales and leadership. Amy works with sales and leadership teams to equip them with the skills necessary to build trust, navigate complexity, and guide the decision-making process forward without the old-school scripts that get in their own way.Amy and Michael cover the full spectrum of intentional communication: from interrupting the patterns holding you back, to recognizing the micro moments that change the course of a relationship, to deploying her BREW methodology as a practical framework you can apply to any conversation. If you've ever felt like you were talking at someone instead of with them, this episode will show you exactly what to do differently.What You'll Learn in This EpisodeWhy your communication patterns are probably more outdated than you think -- and how to interrupt them by just 1%The difference between intent and impact, and why getting that wrong costs you relationships before they even startHow micro moments in everyday conversations can shift your outcomes more than any pitch ever willWhy the goal of the meeting is never the deal -- and what it actually should beHow to build confidence through non-verbal cues and purposeful preparation before you walk in the roomThe BREW methodology: Be the Moment, Raise Confidence, Engage, and What About -- a framework for any interactionWhy "you," "because," and "thank you" are three of the most powerful words in your vocabulary, and why "sorry" and "just" are quietly killing your credibilityChapters(00:00) Introduction to Amy Reczek and Connect to Close(04:12) Why Communication Patterns Go Stale and How to Interrupt Them(10:30) Intent vs. Impact: The Hidden Driver Behind Every Conversation(14:53) Why Buying Relationships Doesn't Build Them(22:43) Micro Moments and the Listening Skills That Unlock Them(28:35) Building Confidence Through Non-Verbal Cues and Practice(34:48) The BREW Methodology: A Framework for Every Interaction(42:41) Guiding Decisions Without Scripts or Pressure(51:53) The Most Impactful Words and Phrases in Any ConversationLinks and ResourcesConnect to Close by Amy Reczek: https://a.co/d/01F83b8ESales and Presence: https://www.salesandpresence.comAmy Reczek | LinkedIn: https://www.linkedin.com/in/amy-reczekSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

What if the most loving thing you could do for someone is start a conversation you've been avoiding?In this episode, Michael Reddington sits down with Cory Fosco, a 34-year veteran of the eldercare and healthcare technology industries, author of The Question of When, creative writing teacher, and VP of Enterprise Sales. Cory brings a rare combination of frontline caregiving experience, social work roots, and sales leadership perspective to one of the most universally avoided topics in family life: planning for the care of aging loved ones before a crisis forces your hand.This conversation goes far beyond eldercare. Cory unpacks why denial and guilt keep families frozen, how the fear of messing up drives worse decisions than the fear of missing out, and why having a conversation is fundamentally different from making a decision. The parallels to sales, leadership, and any high-stakes relationship are impossible to miss.What You'll Learn in This EpisodeWhy waiting for the "right time" to have a care conversation is itself the mistakeHow families that do the homework in advance make better decisions under crisis pressureThe difference between "fear of missing out" and "fear of messing up" and how it shows up in caregiving and salesWhy expressing love through preparation changes how families approach difficult conversationsHow having a conversation and making a decision are not the same thing -- and why that distinction mattersWhat the "When Readiness Checklist" is and how to use it to assess where your family standsWhy "it's better to do right than to be right" applies equally to caregiving, leadership, and salesHow to give people around you permission to make mistakes by modeling it yourselfChapters(00:00) Introduction to Cory Fosco and A Question of When(05:05) Why Families Wait Too Long to Have the Conversation(07:28) How We Compensate and Make Excuses for Loved Ones(10:57) How to Optimize Preparation Time and Remove Stress From Big Decisions(14:18) The Fear of Messing Up and How to Take the Risk Off the Table(24:00) Listening as the Foundation of Caregiving, Sales, and Leadership(27:39) Why It's Better to Do Right Than to Be Right(33:13) How the Book Is Structured to Meet Families Where They Are(50:21) Core Principles for Navigating Difficult Family Conversations(52:31) How to Find Cory and Access His ResourcesAbout the GuestCory Fosco has spent over 34 years working at the intersection of long-term care, healthcare technology, and family decision-making. He began his career as a social worker, moved into admissions and senior care leadership, and now serves as VP of Enterprise Sales for one of the largest EMR platforms serving skilled nursing facilities. He is the author of A Question of When, a guide for families navigating eldercare decisions, and teaches creative writing to a wide range of students including the blind and visually impaired community through Second Sense in Chicago.Links and ResourcesA Question of When by Cory Fosco - https://a.co/d/0ciiLRpchttps://www.coryfosco.comFrom Values to Action by Harry Kramer - https://a.co/d/06m0h7lHSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

What separates a leader who communicates with confidence from one who communicates with true influence?In this episode, Michael Reddington sits down with Joel Silverstone, founder of This Feels Right and a former professional actor who now coaches leaders on elevating their interpersonal communication and influence. Joel blends emotional and social intelligence with his acting background to help leaders move from confident to compelling, and the framework he shares in this conversation is immediately actionable.Joel breaks down his MOVE model, the difference between acting, reacting, and responding in real conversations, and why most people are listening to solve the problem rather than listening to understand. He also challenges the idea that validation means agreement, and explains why skipping that step is one of the most common ways leaders quietly damage trust.What You'll Learn in This EpisodeWhy an actor's job has nothing to do with acting, and what that teaches us about presence in conversationHow the MOVE model (Mindset, Observe, Validate, Engage) creates momentum in even the most difficult conversationsThe difference between reacting and responding, and why one builds trust while the other breaks itWhy validation is not agreement, and how skipping it quietly damages relationshipsHow to listen without solving the problem, and why that skill matters more than most leaders realizeWhat the "clue bird" reveals about the moments leaders most commonly missHow to change the script when a conversation goes sideways, and why breathing is the first moveThe difference between motivating and manipulating, and how to tell which one you are actually doingChapters:(00:00) Introduction to Joel Silverstone and the MOVE Model(04:22) Why an Actor's Job Is to Move the Other Person(06:13) Breaking Down the MOVE Model: Mindset, Observe, Validate, Engage(09:03) How to Stop Making the Other Person the Problem(13:02) Observation Skills and the Closed Circuit Camera Technique(17:14) Why Validation Is Not Agreement and How to Practice It(21:29) The "Yes, And" Framework and Listening Without Solving(26:15) Driving Engagement When Someone Won't Play Ball(31:00) How to Change the Script When Conversations Get Challenging(35:12) The Difference Between Motivating and ManipulatingLinks and Resources:This Feels Right - https://www.thisfeelsright.caJoel Silverstone | LinkedIn - https://www.linkedin.com/in/joel-silverstoneSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, Michael Reddington sits down with Kylee Ingram, CEO of Wizer, a decision intelligence platform built to help organizations make better decisions by designing the right room. Kylee draws on the behavioral research of Dr. Juliette Burke and the science of wise crowds to help leaders understand not just who's sitting at the table, but how they think -- and who's missing.Kylee breaks down the seven decision-making archetypes, explains why 75% of Western CEOs share just two of them, and shows how that cognitive drift quietly drains innovation and increases decision error over time. She also introduces a practical framework for adapting communication to fit how different people actually make decisions -- not just how they prefer to be addressed.What You'll Learn in This EpisodeWhat decision intelligence actually means and why it goes far beyond AI-driven analyticsThe three factors that determine who belongs in any high-stakes decision roomThe seven decision-making archetypes and why you can only truly operate from a primary and secondaryWhy achievers and explorers dominate the C-suite and what that costs organizations over timeHow social bias, information bias, and capacity bias create the blind spots that lead to catastrophic decisionsHow to identify who is missing from your decision room before the damage is doneWhy tailoring communication to someone's decision archetype produces measurably better response ratesHow the same framework used for decision-making can be applied to influence, negotiation, and difficult peopleChapters(00:00) Introduction to Kylee Ingram and Wizer(03:32) Defining Decision Intelligence and Why the Room Matters(05:47) The Three Factors for Building a Better Decision Room(07:26) The Seven Decision-Making Archetypes Explained(10:15) Cognitive Drift and Why Companies Lose Diversity at the Top(14:42) The Three Biases That Create Decision Blind Spots(19:45) What Happens When Everyone in the Room Thinks the Same Way(27:34) How to Identify Who Is Missing Before a Major Decision(29:56) Applying Decision Archetypes to Communication and Influence(36:14) Working With Difficult People Through Their Decision StyleLinks and ResourcesWizer -- https://wizer.businessWizer Snaps (free communication tool) -- https://wizer.businessKylee Ingram | LinkedIn -- https://www.linkedin.com/in/kylee-ingramThe Disciplined Listening Method by Michael Reddington -- https://a.co/d/0aKT2oxRSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

What if the most powerful thing you could do to grow your business was to stop asking for referrals entirely?In this episode, Michael Reddington sits down with Stacey Brown Randall, author, speaker, and host of the Roadmap to Referrals podcast. Stacey has spent over a decade helping business owners and sales professionals generate referrals without asking for them by applying brain science, psychology, and behavioral economics to how relationships are built and maintained.Stacey breaks down why asking for referrals actually works against you, what is really happening in the brain of the person who refers you, and how the right language planted at the right time can move referrals from a conscious ask into someone's subconscious. She also introduces her three-bucket framework for building a referral strategy that compounds year over year, and shares two concrete referral seeds you can start using immediately.What You'll Learn in This EpisodeWhy asking for referrals triggers a brain response you cannot manufacture or replicateHow referrals are actually about your referral source, not about youThe three scientific principles that drive referrals beyond the psychology of trustThe difference between keeping in touch and actually moving a relationship forwardHow to segment your referral strategy across three distinct buckets of potential referral sourcesWhy using someone's name in a thank you note changes how the brain encodes the memoryHow to plant referral seeds during your client experience without it feeling forcedWhat to do when a referred prospect ghosts you before the conversation ever startsChapters(00:00) Introduction to Stacey Brown Randall and the Referral Without Asking Framework(03:24) Why Referrals Change the Entire Dynamic of a Sales Conversation(07:03) Why You Are Never Allowed to Ask for Referrals(10:42) The Three Scientific Principles Behind How Referrals Actually Happen(15:50) The Difference Between Keeping in Touch and Moving Relationships Forward(17:37) The Three Buckets of Referral Sources and How to Approach Each One(24:43) Planting Referral Seeds vs. Asking: What the Difference Actually Looks Like(28:57) The Right and Wrong Way to Write a Referral Thank You Note(34:21) How to Build a Referable Client Experience from the Inside Out(36:40) Recovery Strategies When a Referred Prospect Ghosts You(41:44) How to Onboard a Referred Prospect Without Rushing or Ignoring Them(45:29) How to Learn More and Work with StaceyLinks and ResourcesStacey Brown Randall | LinkedIn - https://www.linkedin.com/in/staceybrandall/Home - Stacey Brown Randall - https://staceybrownrandall.com/The Disciplined Listening Method: How A Certified Forensic Interviewer Unlocks Hidden Value in Every Conversation - https://a.co/d/02ZfcnZmSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

What if the excuse someone just gave you is actually the best thing that could have happened?In this solo episode, Michael Reddington breaks down one of the most misunderstood moments in any high-stakes conversation: the excuse. Most leaders instinctively attack excuses, feeling disrespected, frustrated, or deceived. But that reaction, however understandable, almost always makes things worse. Michael reframes excuses not as acts of dishonesty, but as face-saving statements that gift-wrap an admission and open the door to the truth.Drawing on his background in forensic interviewing, Michael walks through the neuroscience of why attacking excuses backfires, why accepting them creates a different set of problems, and how a precise four-step response can transform the most frustrating moment in a conversation into the expressway to accountability, root-cause clarity, and lasting behavior change.What You'll Learn in This EpisodeWhy the part of the excuse that infuriates you is the part you should ignoreHow an excuse is actually a face-saving statement that opens the door to the truthWhy attacking an excuse puts the other person on the defensive and shuts down your learningThe four-step framework for responding to excuses without accepting or attacking themWhy "walk me through" is more effective than "help me understand"How to obtain the untainted narrative and listen for intelligence, not just informationWhy accountability holds better at the end of a conversation than at the beginningHow this approach helps you identify the real root cause, not just the surface behaviorChapters:(00:00) Introduction: The Topic That Drives Leaders Crazy(00:38) Why We Hate Excuses and What That Reaction Costs Us(03:55) The Admission Before the Because(04:54) What Excuses Actually Are: Face-Saving Statements(06:08) Why Excuses Are the Expressway to the Truth(07:04) The Problem With Attacking or Accepting(09:08) The Four-Step Framework: Thank, Name, Affirm, Ask(12:35) How to Listen for Intelligence, Not Just Information(15:18) Why This Process Works and What It Solves Long-TermLinks and Resources:The Disciplined Listening Method by Michael Reddington -- https://a.co/d/0aKT2oxRSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

What does it actually mean to close the gap between what you think you said and what your audience actually heard?In this episode, Michael Reddington sits down with Dr. Laura Sicola, a cognitive linguist and executive communication coach who helps leaders master communication and executive presence. Dr. Sicola works with senior leaders, business owners, and professionals across Fortune 500 companies to help them translate their expertise so it lands with clarity, credibility, and impact.This conversation is packed with practical tools for anyone who has ever walked away from a conversation wondering why their message didn't land. Dr. Sicola breaks down the expert's curse, the hidden cost of trying to sound smart, and how the alignment between your words, voice, and body language either builds or destroys credibility in real time.What You'll Learn in This EpisodeWhat the expert's curse is and why deep knowledge is often the biggest obstacle to clear communicationWhy trying to sound smart usually backfires and what to do insteadHow analogies and metaphors bypass conscious processing and create instant comprehensionThe simple one-minute video exercise that reveals the gap between your intent and your actual deliveryWhy credibility depends on aligning your verbal, vocal, and visual channelsHow to stop telegraphing your nerves without faking confidenceWhy adjusting your communication style for different audiences is not inauthenticity, it is self-awarenessHow Dr. Sicola's Listening to Understand protocol creates the conditions for genuine resolution in any conflictAbout the GuestDr. Laura Sicola is a cognitive linguist, executive communication coach, and the author of Speaking to Influence. She helps leaders close the gap between what they think they said and what their audience actually heard, translating technical expertise into messages that move people to action. She is the founder of Vocal Impact Productions and speaks and coaches across industries worldwide.Chapters(00:00) Introduction to Dr. Laura Sicola and the Expert's Curse(04:32) Why Trying to Sound Smart Makes You Less Persuasive(06:07) The Most Counterintuitive Advice on Executive Communication(07:17) How to Simplify Without Dumbing It Down(17:30) Using Analogies and Metaphors to Speak to the Unconscious Mind(23:34) The One-Minute Video Exercise That Changes Everything(31:14) Verbal, Vocal, and Visual: The Three Channels of Credibility(39:42) Authenticity Is Not a Fixed Point: The Prismatic Voice Framework(45:23) The Listening to Understand ProtocolLinks and ResourcesDr. Laura Sicola's Website: https://www.laurasicola.comSpeaking to Influence by Dr. Laura Sicola: https://laurasicola.com/shop/Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

What does it actually take to see trouble coming before it derails your conversations?In this solo episode, Michael Reddington breaks down one of the foundational pillars of the Disciplined Listening Method: situational awareness. Drawing on research from Air Force scientist Mica Endsley and John Boyd's OODA loop, Michael explains how the same awareness framework used to keep pilots and soldiers safe can transform the way professionals navigate high-stakes conversations.This episode gives you a practical framework for understanding all the variables at play before, during, and after any consequential conversation. If you've ever walked away from a difficult exchange wishing you had seen it coming, this one is for you.Michael walks through the three phases of situational awareness (perception, comprehension, and projection) and maps them directly to communication strategy. He then introduces six specific factors that shape every conversation, from the assumptions we bring to the environment we choose, and explains why failing to account for any one of them is often what creates the resistance, the missed signals, and the unexpected outcomes we'd rather avoid.What You'll Learn in This EpisodeWhy the most common situational awareness failure is not missing information, but failing to look at the right information at the right timeThe three phases of situational awareness and how to apply each one before a high-stakes conversationSix factors that shape how every conversation unfolds and why most people only consider one or two of themHow expectations and preconceived notions quietly limit your ability to observe accuratelyWhy the most consequential conversations are often the ones with the softest perceived consequencesHow goal clarity before a conversation directly determines the quality of your decisions during itChapters(00:00) Introduction: Situational Awareness as a Communication Tool(00:54) From Physical Safety to Strategic Communication(01:52) Defining Situational Awareness Operationally(04:32) Mica Endsley's Three Phases: Perception, Comprehension, and Projection(06:12) The OODA Loop and Why You Miss What's Right in Front of You(08:27) What Blocks Situational Awareness: Distractions, Dynamics, and Assumptions(10:49) The Six Factors Shaping Every Conversation(16:36) How Awareness of All Six Factors Elevates Your Communication StrategyLinks and ResourcesThe Disciplined Listening Method by Michael Reddington -- https://a.co/d/0aKT2oxRSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

What if the key to developing yourself and your team isn't more training, but more honesty about where your "weapon system" actually stands?In this episode, Michael Reddington sits down with Dr. Keith Castille, CEO and co-founder of C2H (Connecting Heads to Hearts) and a retired U.S. Air Force veteran with 28 and a half years of service, including roles in talent management and at the Pentagon. Dr. Castille brings a rare combination of military precision and deep human development expertise to his work helping individuals, teams, and organizations unlock their full potential.This conversation is a masterclass in what it really means to develop people, not just manage them. Dr. Castille introduces the concept of the human weapon system, explains how to shift from judgment to curiosity when assessing others, and shares the hard-earned lessons from his own transition out of the military that most people only share after they've figured it out.What You'll Learn in This EpisodeWhat a "human weapon system" actually means and why it has nothing to do with conflict or violenceWhy meeting people where they are is more effective than holding them to a standard they haven't been givenHow to shift from judgment to curiosity to open people up instead of shutting them downWhat timing, temperature, and tone have to do with whether your conversations move people forward or backwardWhy the way people see themselves and the way others see them is almost never the same, and what to do about itWhat the hardest part of military transition really looks like when the emails stop and the phone goes quietHow building a coaching culture starts with spending more time asking questions than delivering answersWhy ownership matters more than solutions when working with individuals and organizationsChapters(00:00) Introducing Dr. Keith Castille and C2H(05:53) What Is a Human Weapon System?(09:14) Meeting People Where They Are, Not Where You Want Them to Be(14:02) The Shift from Judgment to Curiosity(18:24) Assessing Individuals Without Comparing Them to Anyone Else(23:01) The Hidden Difficulty of Military Transition(30:24) Aligning Strategic Intent with Operational Reality(40:29) Developing Patience and a Coaching Mindset(44:20) Timing, Temperature, and Tone in Every Conversation(51:01) How to Build Self-Awareness in Leaders Who Don't Know They Need ItAbout the GuestDr. Keith Castille is the CEO and co-founder of C2H (Connecting Heads to Hearts), a workforce solutions company specializing in leadership development, AI integration, gender-based violence policy, and organizational transformation. He retired from the U.S. Air Force in 2024 after 28 and a half years of service, including work in talent management and at the Pentagon. Since retiring, Dr. Castille has worked with companies and organizations across the globe, including in Zambia, and has built C2H into a team of problem-solvers committed to meaningful, mission-driven work.Links and ResourcesC2H Connecting Heads to Hearts - https://www.c2htransform.com/Dr. Keith Castille | LinkedIn - Linkedinlinkedin.com/in/keith-castille- Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

Why People Don't Always Tell You the TruthWhat if the people in your life aren't holding back because they're dishonest? What if it's because of something you're doing, or not doing?In this solo episode, Michael Reddington breaks down the three categories of factors that cause people to withhold the truth, and more importantly, what leaders can do to make honesty feel safer, more likely, and more consistent.Drawing from investigative interviewing, behavioral psychology, and real-world leadership scenarios, Michael walks through how past experiences, your approach, and the conversation environment all work together to either open people up or shut them down. This episode is a practical reset for anyone who's ever felt frustrated that someone wasn't being straight with them.What You'll Learn in This EpisodeWhy people have more motivation to withhold information than to share it, and what you can do about itHow past negative experiences with authority figures get transferred directly onto you before you say a single wordWhy publicizing consequences as a deterrent almost never works on the people you actually need it to work onHow implied expected answers set people up to give you the "right" answer instead of the true oneWhy your title as a leader actually makes people less honest with you, not moreHow the channel, timing, location, and audience for a conversation can determine whether someone tells you the truthThe difference between short-term tactical goals and long-term strategic goals in conversation, and why it mattersWhat your counterpart needs to experience before they'll feel safe enough to be honest with youChapters(00:00) Introduction: Why People Don't Tell You the Truth(01:35) Category 1: Experiences and Expectations(02:54) The Lesson Your Consequences Actually Teach(05:18) Why Publicizing Punishment Rarely Deters the People You Think It Will(07:46) Being a Celebrity in Your Own Ecosystem(10:31) Category 2: Your Approach(11:36) Channel, Tone, Word Choice, and Who's in the Room(15:36) Lowest Common Denominator Theory(17:27) Category 3: The Environment(22:53) Wrapping Up: Situational Awareness, Goal Orientation, and What People Need to ExperienceLinks and ResourcesThe Disciplined Listening Method by Michael Reddington: https://a.co/d/0aKT2oxRSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

What if the way you speak is actually telling people whether or not you deserve to lead?In this episode, Michael Reddington sits down with Lauren Sergy, a communication expert and author with a background spanning radio, corporate communications, classical rhetoric, and the performing arts. Lauren has built a career helping leaders and organizations master the science, art, and alchemy of speaking so that their message lands with the right people in the right way.This conversation covers the full landscape of strategic communication for leaders, from building authentic executive presence to applying ancient rhetorical principles in modern high-stakes conversations. Lauren brings a rare combination of academic rigor and practical playfulness to topics that most people either overlook entirely or get completely backwards.Lauren unpacks what it really means to speak the language of leadership, why the most dangerous thing a leader can do is be unpredictable, and how the three pillars of classical rhetoric can help anyone diagnose communication breakdowns in real time. She also makes a compelling case for why leaning too heavily on AI to write your communication isn't just a style problem — it's a trust problem.What You'll Learn in This EpisodeWhat executive presence actually is and why it has nothing to do with being the smartest or toughest person in the roomWhy the person speaking up to a leader carries all the risk and what leaders must do to change that dynamicHow to use ethos, logos, and pathos to diagnose and fix communication breakdowns before they derail a conversationWhy trying to imitate another leader's style almost always backfires and what to do insteadHow to listen for the words your audience uses and mirror them back to move people from anxiety to confidenceWhy unpredictability is one of the most damaging things a leader can bring to a teamThe real problem with using AI to write speeches and internal communicationsWhy the ability to speak extemporaneously will become one of the most valuable leadership differentiators as AI becomes more commonChapters:(00:00) Welcome and Introduction to Lauren Sergy(03:28) What the Language of Leadership Actually Is(06:29) How to Develop Your Own Executive Presence Without Imitating Anyone Else(12:31) Adapting Your Communication to Different Industries and Audiences(17:14) Why Whoever Speaks Up the Ladder Carries All the Risk(24:35) Ethos, Logos, and Pathos as a Real-Time Communication Diagnostic(33:05) How to Move Someone's Thinking While Keeping Their Trust(39:04) How Well Does AI Actually Handle Communication?(45:32) Why Extemporaneous Speaking Will Become a Leadership DifferentiatorLinks and ResourcesLauren Sergy | LinkedInUp Front Communication with Lauren Sergy: Speaker, Author, TrainerAbout the GuestLauren Sergy is a communication expert, speaker, and author with a passion for the art, science, and alchemy of interpersonal communication. Her background includes radio, corporate communications, classical rhetoric, and the performing arts. She works with leaders and organizations to help them understand how to make their message impactful — whether it's a technical briefing for the C-suite or a keynote at an industry conference.Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

What if the lies you receive every day are actually opportunities to get closer to the truth?In this solo episode, Michael Reddington breaks down one of the most misunderstood dynamics in human communication: lying. Not the dramatic, malicious kind that makes headlines, but the everyday lies that show up in our professional relationships, family conversations, and negotiations. The ones most of us are conditioned to meet with anger, judgment, and accusation, which almost always makes things worse.Michael unpacks the psychology behind why people lie, the five forms lies take, and how shifting your approach from catching lies to understanding them can dramatically improve your outcomes. This episode will challenge the way you think about honesty, dishonesty, and what it actually means to pursue the truth.What You'll Learn in This EpisodeWhy getting angry when someone lies to you usually makes things worseThe two broad categories of lies and why one is viewed as more trustworthy than telling the truthThe single most common reason adults lie in most situationsThe five forms lies take and which ones you encounter most often without realizing itWhy directly accusing someone of lying almost always forces them to lie moreHow to use ground truth to protect yourself before and after high-stakes conversationsWhy it is okay to be lied to and how to use that moment to move closer to the truthChapters:(00:00) Why You Need to Stop Getting Mad When Someone Lies to You(02:34) The Two Categories of Lies: Self-Serving vs. Pro-Social(04:02) The Real Reason Most Adults Lie Most of the Time(05:11) The Five Forms Lies Take and How to Recognize Them(08:11) We All Lie: Rethinking Your Relationship with Dishonesty(10:40) Why Lying Is Often Someone's Last Available Good Decision(13:27) Truth Default Theory and the Honest Truth About Dishonesty(16:12) Look for the Truth, Not the Lie: Avoiding Confirmation Bias(19:05) How to Increase Situational Familiarity and Establish Ground Truth(25:34) Strategic Questions, Red Flags, and Building Relationships That Make Honesty EasierLinks and Resources:The Disciplined Listening Method by Michael ReddingtonLiespotting by Pamela MeyerDuped by Timothy LevineThe Honest Truth About Dishonesty by Dan ArielySponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)About Michael ReddingtonMichael Reddington is a Certified Forensic Interviewer and the president of InQuasive, Inc. He teaches leaders, investigators, and professionals how to use the principles of disciplined listening and non-confrontational interviewing to get to the truth, build stronger relationships, and make better decisions. His work draws on behavioral psychology, investigative interviewing, and real-world application to help people navigate the most important conversations of their lives.Podcast Production Services by EveryWord Media

What does it really mean to lead with your heart when the work is hard, the pressure is relentless, and you're still carrying your own baggage?In this episode, Michael Reddington sits down with Josh Rizzo, a West Point graduate, Bronze Star recipient, and leadership consultant with over 30 years of experience developing leaders on the battlefield, in the boardroom, and on job sites across the country. Josh works at the intersection of elite performance, mental health, and human connection, helping organizations in construction, defense, and beyond build cultures where people can actually thrive.Josh brings a rare combination of military discipline and deep emotional intelligence to this conversation, and the result is one of the most grounded, practical discussions on heart-centered leadership you'll hear. He breaks down why leaders must heal themselves before they can truly serve others, how to build trust by choosing curiosity over judgment, and why the biggest breakthroughs in organizations almost always start with the smallest changes.What You'll Learn in This EpisodeWhy effective leadership starts with looking inward before you can genuinely lead othersHow the airplane analogy reframes your responsibility to yourself, your inner circle, and your teamWhat it means to choose curiosity over judgment and how that one shift changes the entire dynamic of a conversationWhy forgiving yourself is harder than forgiving others and why it matters more than most leaders realizeHow the sun and moon framework helps people connect through their shadow side rather than just their highlightsWhat "islands of progress" are and how to create bottom-up change that people actually ownWhy big doors swing on little hinges and how to find the small changes that move the biggest systemsHow to listen with your ears, your eyes, and your heart and why so few people actually do itChapters:(00:00) Introduction to Josh Rizzo and Heart-Centered Leadership(03:57) What It Means to Lead While Balancing Mental Health Awareness(05:24) The Airplane Analogy: Starting with Yourself Before Your Team(10:44) Curiosity Over Judgment: Pairing Candor with Compassion(14:34) How to Show Up Authentically Without Being Performative(16:39) Self-Forgiveness, Accepting Your Shadow Side, and the Sun and Moon Framework(20:47) Creating Islands of Progress: Bottom-Up Change That Sticks(30:54) Big Doors Swing on Little Hinges: Finding the Small Changes That Matter(37:19) The Most Beautiful Thing We Can Do Is Listen(43:54) Honoring the Umwelt: Why Two People Can Share the Same Environment and Have Completely Different ExperiencesLinks and Resources:Josh Rizzo | Website - https://www.joshrizzohuman.comJosh Rizzo | LinkedIn - https://www.linkedin.com/in/josh-rizzo/Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

What if everything you think you know about reading people is actually working against you?In this solo episode, Michael Reddington breaks down the most common myths and misconceptions surrounding listening, nonverbal communication, and detecting deception, and explains why acting on them can cause real harm to your relationships and your results.From crossed arms to eye contact to the stories we tell ourselves before a conversation even starts, Michael walks through the specific mental traps that cause us to misread people, misattribute behavior, and make decisions based on confirmation rather than clarity. He also shares two personal stories, one from an interrogation and one from a car dealership, that illustrate how our own assumptions can create the very problems we are trying to solve.This episode is a foundational piece for anyone serious about developing the situational awareness it takes to observe, interpret, and respond to human behavior with accuracy and intention.What You'll Learn in This EpisodeWhy the complexity of everyday communication is compounded by factors most people never stop to considerThe real reasons people cross their arms and why defensiveness is rarely the right interpretationWhat research across 75 countries revealed about eye contact and deceptionWhy behaviors associated with lying are almost always signals of discomfort insteadWhy multitasking is the arch enemy of listening and efficiency is the arch enemy of great communicationHow to stop mistaking what is focal for what is causal, and correlation for causalityTwo checkpoint questions to ask yourself during and after every high-stakes conversationChapters(00:00) Introduction: Why Listening Misconceptions Are Dangerous(00:41) The Factors That Compound Communication Complexity(04:02) Busting the Crossed Arms Myth(06:36) The Truth About Eye Contact and Deception(08:34) What Discomfort Actually Signals(12:35) The Many Reasons People Show Discomfort(15:17) Multitasking and Efficiency as the Enemies of Listening(17:39) Mistaking What Is Focal for What Is Causal(21:06) Listening to Learn vs. Listening to Verify(23:45) Two Checkpoint Questions That Build Situational AwarenessLinks and Resources:The Disciplined Listening Method by Michael Reddington - https://a.co/d/02ZfcnZmSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

Most people walk into high-stakes conversations asking the wrong question. Michael Reddington breaks down the preparation strategy he developed from investigative interviewing and has applied for nearly two decades to negotiations, leadership conversations, performance discussions, and even high-stakes family situations.In this episode, Michael walks through the WTSO framework (Weaknesses, Threats, Strengths, Opportunities) and the 7 strategic preparation questions that form the bedrock of every high-impact conversation he and his team facilitate.You'll learn how to flip the script before you ever walk into the room.What You'll Learn:Why the traditional SWOT analysis can work against you in conversationsHow to reframe your preparation around weaknesses and threats firstThe single question that unlocked a confession when two agencies had already failedWhy asking "what do I need to say?" is the wrong questionThe 7 preparation questions that apply to any high-stakes conversationHow to double-check your strategy before you ever open your mouthChapters:(00:00) - Welcome and Episode Overview(00:50) - Why "Put Yourself in Their Shoes" Falls Short(02:41) - Flipping the SWOT: The WTSO Approach(05:52) - Starting with Weaknesses and Threats(06:55) - Using Weaknesses to Elevate Perceived Strengths(08:36) - The Case That Changed Everything(09:29) - The Napkin on the Plane(11:46) - The 7 Strategic Preparation Questions(12:39) - Question 3: Context Is King(13:29) - Why Shouldn't They? The Core Preparation Question(14:41) - Shifting From "What Do I Say?" to "What Do They Need to Experience?"(16:25) - The Final Check: Does Your Plan Match Your Goals?(17:30) - Putting It All Together(18:10) - Recap of the WTSO Framework and 7 QuestionsLinks and Resources:The Disciplined Listening Method: How A Certified Forensic Interviewer Unlocks Hidden Value in Every Conversation (https://a.co/d/01f8KGqU)Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

What does it actually mean to "hold the calm" when everything around you is falling apart?In this episode, Michael Reddington sits down with Hesha Abrams, an acclaimed master attorney mediator, negotiator, and deal maker with over 30 years of experience resolving high-profile, high-stakes conflicts, including mediating the dispute over the private recipe for Pepsi. Hesha is also the author of Holding the Calm: The Secret to Resolving Conflict and Reducing Tension.This conversation is packed with immediately applicable strategies for anyone who leads difficult conversations, navigates conflict, or needs to move people toward resolution without losing their own footing in the process.Hesha breaks down the neuroscience behind why telling someone to calm down backfires every time, how to read the room before a single word is spoken, and why most people are not trying to win. They are trying not to lose. That distinction alone will change how you approach your next negotiation.What You'll Learn in This EpisodeWhy "calm down" makes conflict worse and what to say to yourself insteadHow the amygdala shuts down rational thinking and what it takes to reset itThe three diagnostic questions Hesha uses to read anyone in under five minutesWhy high emotions are diagnostic information, not obstacles to manageThe difference between gratitude and validation and why one is almost always the wrong moveHow to use the VUCS framework to move any conversation toward resolutionWhy the quietest person in the room almost always holds the most powerHow blame signals low emotional maturity and what to do insteadWhy most people are trying not to lose, not trying to win, and how that changes your strategyHow to close commitments by giving people the ability to say noChapters:(00:00) Introduction to Hesha Abrams and Holding the Calm(04:27) What "Holding the Calm" Really Means and the Neuroscience Behind It(08:19) The Three Diagnostic Questions to Read Anyone Quickly(11:28) Why High Emotions Are Diagnostic, Not Just Symptoms(16:41) Gratitude vs. Validation and Why the Difference Matters(21:13) How We Were Conditioned to Communicate Like Kids(22:44) Why Blame Never Solves Anything and What to Do Instead(26:18) Winning vs. Not Losing: The Hidden Driver in Every Negotiation(27:30) Situational Awareness as the Antidote to Narcissism(32:28) How to Claim Your Space Without Blame(41:45) How Much Conflict Is Actually Avoidable(43:01) Using Validation to Defuse Contentious Conversations(45:49) How to Close Commitments Without PressureLinks and Resources:HoldingTheCalm.com - https://www.holdingthecalm.com/HeshaAbramsMediation.com - https://www.heshaabramsmediation.com/Hesha Abrams | LinkedIn - https://www.linkedin.com/in/hesha-abrams-esq/Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

What if you're not just listening… but missing the most important information?In this episode, Michael Reddington breaks down how elite investigative interviewers don't just listen for words, they listen for intelligence.That means understanding what's said, what's not said, and how context, behavior, and environment all influence what's really happening in a conversation.This episode will challenge common myths about communication, including body language, eye contact, and “tells,” and replace them with a clear, practical system for improving your observation accuracy.If you want to make better decisions, build stronger relationships, and stop missing critical information in conversations, this episode gives you the framework to do it.Chapters:(00:00) - What It Means to Listen for Intelligence(01:07) - The Truth About Investigative Interviewing(02:22) - Clarifying Goals Before the Conversation(04:07) - Why Withholding Judgment Matters(05:13) - Separating the Message from the Messenger(06:11) - Why Context Is Everything(08:36) - Creating the Right Environment for Conversations(12:24) - The Importance of Preparation and Ground Truth(15:17) - Building a Behavioral Baseline(18:15) - Identifying Shifts in Comfort and Behavior(20:11) - Why Single-Factor Thinking Fails(23:11) - Final Takeaways and ApplicationLinks and Resources:The Disciplined Listening Method: How A Certified Forensic Interviewer Unlocks Hidden Value in Every Conversation by Michael ReddingtonSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

What does it really take to draw someone's story out of them?In this episode, Michael Reddington sits down with ghostwriter and nonfiction strategist Jennifer Locke to explore how powerful listening, trust, and patience help uncover the stories people struggle to tell.From building deep trust with clients to identifying the central event that shapes a narrative, Jennifer shares how her approach to “therapeutic listening” allows authors to open up, process their experiences, and bring clarity to their message.This conversation goes far beyond writing.It applies to leaders, coaches, interviewers, and anyone responsible for understanding and representing someone else's story.What You'll Learn in This EpisodeWhat “therapeutic listening” looks like in practiceHow to build trust before asking someone to share their storyWhy removing judgment is critical to great communicationHow to identify the central event in someone's storyWhy patience allows better insights to emerge over timeHow to guide conversations without taking controlThe importance of helping others feel safe, heard, and understoodHow to navigate emotional moments in conversationsWhy clarity of audience and message shapes better outcomesAbout the GuestJennifer Locke is a USA Today bestselling business book ghostwriter and nonfiction book strategist who helps entrepreneurs and thought leaders elevate their brands through books.She has been writing fiction since 2011 and brings a fiction writer's approach to her nonfiction and ghostwriting work. Jennifer has ghostwritten business books published by both business presses and Big Five publishers.Whether writing fiction or nonfiction, Jennifer lives for stories and is passionate about bringing them to life for her clients.Chapters:(00:00) - Introduction to Jennifer Locke and Ghostwriting(04:05) - How to Interview and Draw Out Someone's Story(08:36) - Building Trust Before the Work Begins(14:29) - What “Therapeutic Listening” Really Means(18:20) - Handling Emotional Moments in Conversations(22:00) - Identifying the Central Event in a Story(27:27) - Structuring Conversations Without Losing Trust(31:17) - Why Judgment Destroys the Work(34:53) - Navigating Time-Constrained Conversations(39:38) - Overcoming Imposter Syndrome in Writing(42:02) - Resources for Writing Your Own BookLinks and Resources:Jennifer Locke Writes |Book in Six by Jennifer Locke WritesJennifer Locke | LinkedInJennifer Locke Writes (@jenniferlockewrites) • Instagram photos and videosSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

What can interrogation teach us about everyday communication?In this solo episode, Michael Reddington breaks down 10 powerful listening lessons learned from real-world interrogation environments and how they apply to leadership, business, and high-stakes conversations.This is not about intimidation or pressure. It is about building trust, understanding human behavior, and creating the conditions where people feel comfortable telling the truth.From handling resistance to navigating difficult conversations, these lessons will challenge how you think about listening and give you practical ways to improve your communication immediately.What You'll Learn in This Episode• Why we have more in common with people than we think • How to build rapport quickly in difficult conversations • Why it's a mistake to take dishonesty personally • How helping people “save face” leads to better outcomes • Why excuses can actually lead you to the truth • The importance of patience in high-stakes conversations • Why the direct path often creates more resistance • How to ask better questions that get honest answers • Why control in conversations is often an illusion • How focusing on outcomes improves your listening and decision-makingChapters:(00:00) - Why Interrogation Is Really About Listening(01:33) - The Reality of High-Stakes Conversations(05:30) - Lesson 1: We Have More in Common Than We Think(08:33) - Lesson 2: You Can Learn From Everyone(10:02) - Lesson 3: It's Okay to Be Lied To(13:20) - Lesson 4: People Need to Save Face(14:25) - Lesson 5: Excuses Lead You to the Truth(18:04) - Lesson 6: Let Them Feel in Control(19:26) - Lesson 7: The Direct Path Creates Resistance(20:40) - Lesson 8: Patience Wins(23:33) - Lesson 9: Ask Questions They Can Answer Honestly(24:54) - Lesson 10: Focus on Outcomes Links and Resources: Disciplined Listening (Book & Method): https://disciplinedlistening.comSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

What happens when someone has never been truly listened to?In this powerful conversation, Michael Reddington sits down with Dr. John DeGarmo, a leading expert in foster care who has welcomed over 60 foster children into his home.Together, they explore what it really means to listen, especially when working with individuals who have experienced deep trauma.Dr. DeGarmo shares insights from decades of experience inside the foster care system, revealing how empathic listening, patience, and trust-building can transform lives.This conversation goes far beyond foster care.It applies to parents, leaders, coaches, and anyone who wants to communicate more effectively in high-stakes, emotional situations.What You'll Learn in This EpisodeWhat “empathic listening” really looks like in practiceWhy trying to “fix” problems can actually make things worseHow trust is built with people who have every reason not to trustThe difference between lashing out vs withdrawing and how to respondWhy children lie or steal and what's really behind those behaviorsHow trauma impacts communication, behavior, and decision-makingThe importance of patience, consistency, and emotional controlHow small actions can create massive impact in someone's lifeChapters:(00:00) - Introduction to Dr. John DeGarmo(04:00) - What Is Empathic Listening?(08:37) - How Listening Builds Trust and Healing(12:24) - Why Trust Takes Time (and Patience)(17:06) - Trauma-Informed Communication Explained(20:59) - Helping Withdrawn Children Open Up(23:44) - Understanding Lashing Out Behavior(31:49) - Why Children Lie and Steal(38:12) - Turning Awareness Into Action(45:13) - Recognizing Warning Signs and Red FlagsLinks and Resources:Foster Care Institute Dr. John DeGarmo - HomeJohn DeGarmo, Ed.D. Keynote Speaker, TED Talk Speaker | LinkedIn - Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

How often are your observations actually… wrong?In this episode, Michael Reddington breaks down one of the most overlooked skills in communication: accurately interpreting what we see and hear in conversations.Because the truth is, most communication breakdowns don't happen because we didn't listen…They happen because we misinterpreted what we observed.Michael walks through the most common ways we unintentionally mislead ourselves, and shares practical questions you can use in real time to slow down, reassess, and respond more effectively.If you want to improve your leadership, communication, and decision-making in high-stakes conversations, this episode will change how you think about observation.What You'll Learn in This Episode• The 3 ways we unintentionally misread conversations• Why we often see what we want, choose, or expect to see• How misinterpretation leads to poor emotional reactions and decisions• Simple self-check questions to improve observation accuracy• The role of environment, mood, and context in communication• How your goals and motivations shape what you notice• Why observation is a skill you must actively trainChapters:(00:00) - Introduction: Why Observation Accuracy Matters(01:15) - The 3 Ways We Misinterpret What We See(04:48) - How Misinterpretation Leads to Bad Decisions(07:22) - How to Course Correct in Real Time(09:43) - Asking Better Questions for Clarity(11:25) - The Role of Context in Communication(13:01) - How Your Behavior Impacts Others(14:54) - How Goals and Bias Shape Observations(17:19) - Building Better Communication Habits(21:54) - Final Question: Being Right vs Being EffectiveLinks and Resources:The Disciplined Listening Method: How A Certified Forensic Interviewer Unlocks Hidden Value in Every Conversation by Michael ReddingtonInQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

What does it really mean to live a meaningful life… and how does that impact the way we communicate with others?In this episode, Michael Reddington sits down with Terry Tucker, a former SWAT hostage negotiator, Division I athlete, coach, and cancer warrior, to explore the mindset, resilience, and communication principles that shape how we lead, listen, and connect.Terry shares his powerful framework of “4 Truths and a Lie” and how these ideas influence everything from high-stakes conversations to everyday relationships.This is not just a conversation about communication. It is a conversation about perspective, purpose, and how we show up for others.What You'll Learn in This Episode• The 4 truths that can guide your life and leadership • Why controlling your mind is foundational to communication • How to embrace pain and adversity to become more resilient • The difference between what you achieve vs. what you leave behind • Why curiosity is one of the most powerful communication tools • How to put people at ease in high-stress conversations • The biggest lie that holds people back and how to overcome itAbout the GuestTerry Tucker is a former Division I college basketball player, SWAT hostage negotiator, coach, speaker, and author of Sustainable Excellence: Ten Principles to Leading Your Uncommon and Extraordinary Life.His diverse background and personal journey through cancer have shaped a powerful perspective on leadership, resilience, and human connection.Timestamps: (00:00) - Introduction to Terry Tucker(02:00) - The 4 Truths That Guide Your Life(05:00) - Controlling Your Mind and Mental Discipline(09:00) - The Stockdale Paradox and Resilience(12:30) - Embracing Pain and Adversity(15:00) - The Legacy You Leave Behind(18:30) - Curiosity and Deep Human Connection(23:00) - SWAT Negotiation and Communication Under Pressure(27:00) - Putting People at Ease in Difficult Conversations(31:00) - Lessons from Sports, Coaching, and Leadership(35:00) - Building Confidence and Changing Culture(39:00) - The One Lie That Holds People Back(43:00) - Shifting from Achievement to Contribution(46:00) - Finding Meaning in Adversity(49:00) - Final Reflections and TakeawaysLinks and Resources:Terry Tucker Website: https://www.motivationalcheck.comTerry Tucker | LinkedInSustainable Excellence: Ten Principles to Leading Your Uncommon and Extraordinary Life by Terry TuckerFour Truths and a Lie: Ancient Wisdom For Living Your Modern Purpose by Terry TuckerSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this solo episode, Michael Reddington takes a closer look at the concept of active listening and why it may not always be enough in high-stakes conversations.Active listening techniques like maintaining eye contact, nodding, paraphrasing, and reflecting emotions are widely taught as the foundation of good communication. But what happens when these behaviors create the appearance of listening without actually helping us capture the information that matters most?Michael explores the origins of active listening, how it developed in therapeutic environments, and why those same techniques can sometimes fall short in professional situations involving leadership, negotiation, investigation, and conflict.This episode challenges listeners to move beyond simply looking like they're listening and instead adopt a more strategic approach to communication. By recognizing that listening is a goal-oriented activity, we can better capture meaningful information, strengthen relationships, and move conversations toward productive outcomes.If you want to improve how you communicate, build trust, and navigate complex conversations, this episode will help you rethink what effective listening really looks like.Timestamps: (00:30) - The origins of active listening and early research(02:14) - Why active listening works well in therapeutic environments(03:35) - Traditional behaviors associated with active listening(05:05) - Why listening should be treated as a goal-oriented activity(06:28) - Appearing to listen vs actually listening(09:57) - How we deceive ourselves into thinking we listened(11:05) - The role of environmental awareness in conversations(12:27) - How robotic listening behaviors damage trust(14:50) - Why saying “I understand” can create more tension(16:37) - The risks of mirroring behavior in communication(18:12) - Matching behavior vs mirroring behavior(20:10) - When paraphrasing can backfire(22:11) - When traditional active listening works best(22:56) - Clarifying conversational goals before listening(23:40) - Increasing situational awareness in conversations(24:28) - Capturing strategically valuable information(25:11) - Building a conversational strategy to move relationships forward(26:01) - Final thoughts on evolving beyond traditional active listeningLinks and Resources: Active Listening by Carl R. Rogers, Richard Evans Farson - https://a.co/d/0h61MdebThe Disciplined Listening Method by Michael Reddington - https://a.co/d/0b9GQLbqSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord MediaLinks and Resources:Active Listening by Carl R. Rogers, Richard Evans Farson - https://a.co/d/0h61MdebThe Disciplined Listening Method by Michael Reddington - https://a.co/d/0b9GQLbq Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord MediaABOUT THE PODCASTI See What You're Saying: The Disciplined Listening Podcast explores the science and strategy behind communication, influence, and human behavior. Each episode focuses on practical techniques that help leaders, investigators, negotiators, and professionals improve their listening skills, strengthen relationships, and achieve better outcomes in their conversations.

Learn how leaders can improve listening skills, gather better intelligence, and communicate more effectively in high impact conversations.In this episode, Michael Reddington explores a surprising challenge many leaders face. The more successful, experienced, and knowledgeable we become, the harder it can be to truly listen.Senior leaders and technical experts often feel pressure to solve problems quickly. That pressure can push us into validation mode instead of learning mode. Instead of listening for new information, we start listening for the first opportunity to prove we are right, defend our ideas, or move the conversation forward faster.Michael explains why our brains are naturally wired to seek comfort and confirmation, and how that tendency can prevent us from gathering valuable intelligence during important conversations.You will learn practical techniques to improve your listening immediately, including how to elevate your outcomes, reduce internal distractions, relinquish control of conversations, and create space for others to share meaningful information. Michael also explains why excuses can actually reveal important truths and how leaders can use patience and curiosity to uncover the real issues behind problems.These strategies help leaders gather better intelligence, strengthen relationships, and improve decision making in high impact conversations.Chapters00:00 Why successful leaders often struggle to listen 01:35 How expertise and experience create communication barriers 03:32 The real reasons we listen in conversations 05:38 Why the human brain is not wired for great listening 07:05 Elevating outcomes and expectations to improve listening 10:23 Why the person with the information controls the conversation 12:02 Staying in a learning mindset and allowing yourself to be surprised 13:30 Limiting internal monologue to capture the full message 16:00 Recognizing emotional triggers and regaining focus 18:09 Why time pressure is the enemy of empathy 20:04 Leading to your expertise instead of leading with it 22:19 Why patience is one of the most valuable listening skills 23:35 Why excuses can reveal valuable truths in conversations 27:45 Key takeaways for leaders looking to improve their listeningResourcesThe Disciplined Listening Method by Michael ReddingtonConnect with Michael Reddingtonhttps://www.linkedin.com/in/michaelreddington/SponsorsInQuasive:http://www.inquasive.com/Humintell: https://www.humintell.com/Enter code INQUASIVE25 for 25% off online training.International Association of Interviewers https://www.certifiedinterviewer.com/Podcast Production Serviceshttps://everyword.media

Stop Accusing People of Lying. There's a Better Way to Get the Truth. What if I told you that most "gotcha" moments in a negotiation are actually failures of leadership? In this episode, Mike Reddington, a certified forensic interviewer and author of The Disciplined Listening Method, reveals why you should never accuse someone of lying—even when you know they are. Mike has spent his career in high-stakes environments where evidence was often nonexistent, and he learned that a lie isn't an insult; it's actually intelligence in disguise. If you want to stop being a "shallow strategist" and start earning the truth, this masterclass on disciplined listening is for you. Connect with Mike Reddington disciplinedlistening.com michaelreddington.com Buy the book: The DisciplinedListening Method Contact ANI ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Request A Customized Workshop For Your Company⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Kwame Christian on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠negotiateanything.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!⁠⁠⁠

In this episode, we dive deep into what it truly means to be a great listener. Grounded in critical research, we explore practical strategies and core characteristics that transform the way we engage, build trust, and uncover hidden value in our most important conversations. By focusing on outcome-oriented listening, limiting distractions, and developing curiosity, we discover actionable steps that elevate both our personal and professional interactions. Join us as we learn how investing in these listening skills leads to more productive, trusting, and impactful relationships.Timestamps:(00:00) - Introduction to becoming great listeners.(01:13) - Defines listening as an outcome-focused activity.(02:00) - Emphasizes elevating expectations to improve engagement.(03:39) - Motivation and caring as it relates to listening.(04:31) - The three tasks of great listeners: build trust, capture intelligence, and apply intelligence.(05:40) - The process of listening: receiving, retaining, interpreting information.(07:12) - Introduces Graham Bodey's four goal-oriented listening styles.(13:16) - Key characteristics of great listeners.(16:26) - The importance of controlling emotions in listening.(20:36) - Investing time in listening to save time and build relationships.Links and Resources:Science-Backed Techniques to Improve Your Listening | Graham Bodie | Ep. 45 Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

Most of us were never actually taught how to communicate with other adults.We were conditioned to talk as kids, then we grew up and started leading teams, negotiating agreements, parenting, coaching, and managing high-stakes conversations.In this solo episode, I'm introducing the Disciplined Listening Method and walking through what it is, why I created it, and how you can start applying it right away.This method is built from behavioral science, interview and interrogation research, and real-world business communication. But at its core, it is simple.Create the communication experience the other person needs.When you do that consistently, you reduce resistance. You build trust. You create commitment instead of compliance.In this episode, I break down what makes a conversation high impact and the seven core behaviors that help you prepare, engage, and follow up with discipline.If you lead people, influence decisions, negotiate agreements, or want stronger relationships at home and at work, this is the foundation.Chapters(00:00) - Why This Series Matters(03:45) - What Is the Disciplined Listening Method(07:50) - Defining High Impact Conversations(12:15) - The Psychology of Commitment(16:30) - Three Core Communication Guidelines(22:45) - The Seven Behaviors(27:35) - Building Trust EquityConnect with MichaelWebsite: https://michaelreddington.comhttps://www.linkedin.com/in/michaelreddington/Grab the Book! The Disciplined Listening Method: How A Certified Forensic Interviewer Unlocks Hidden Value in Every ConversationSponsor Links:InQuasive: http://www.inquasive.com/Humintell: https://www.humintell.com/Enter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: https://www.certifiedinterviewer.com/Podcast Production Services by https://everyword.media

In this episode of I See What You're Saying, Michael Reddington sits down with former U.S. Secret Service agent Brad Beeler to break down what it really takes to get people to open up and tell the truth.Drawing from years of high-stakes interviews, Brad shares practical lessons on disciplined listening, separating emotions from observations, and avoiding the common traps of snap judgments. Together, they explore how trust is built not through pressure or authority, but through preparation, empathy, and intentionally designed environments.From law enforcement interviews to leadership conversations, this episode reveals how small shifts in mindset, presence, and approach can dramatically change the quality of information you receive—and the relationships you build.If you want more honest conversations, better intelligence, and stronger human connection, this episode is for you.Timestamps: (00:00) – Introducing Brad Beeler and his background in the Secret Service(01:13) – Separating emotions from observations in interviews(04:22) – Learning from interview mistakes and missed signals(06:42) – Becoming who the other person needs you to be(08:18) – The danger of assigning “horns or halos” too quickly(16:26) – Practical ways to sharpen listening and observation skills(22:09) – Creating safety so people feel comfortable telling the truth(29:43) – How environment design (even meals) builds rapport(38:04) – Touch, personal space, and handshakes in professional settings(47:18) – Using intelligence ethically to deepen connection and trustLinks and Resources:Tell Me Everything – Brad Beeler Brad Beeler | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production...

In this episode, we dive into the dynamic relationship between sales and negotiation with expert guest Ted Stephany. We uncover strategies for preparing to face professional buyers, mastering deal time engineering, and leveraging anchoring techniques to maximize outcomes. Through real-world examples and actionable insights, we learn how mindset, preparation, and value-driven conversations can unlock stronger negotiation results and build lasting professional credibility.Timestamps:(00:00) - Michael Reddington introduces Ted Stephany.(02:50) - Differences between sales and negotiation.(07:22) - Preparing for professional buyers is discussed.(10:12) - Importance of asking buyers about their process.(16:12) - Mindset in negotiation and handling negative expectations.(21:02) - Deal time engineering strategies are explained.(25:08) - Anchoring tactics for negotiation are covered.(34:28) - Controlling the pricing conversation and discount strategies.(41:13) - The impact of pricing consistency on reputation.(47:47) - Key negotiation planning points and making buyers champions.Links and Resources:Ted Stephany | LinkedInTed Stephany | B2B SaaS NegotiationsSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we have the opportunity to learn from Dre Baldwin as he shares his transformative journey from a high school benchwarmer to a professional athlete and successful business leader. We dive into the powerful relationship between structure, discipline, and presence, uncovering practical strategies for developing confidence and turning consistent effort into true dominance in our careers. Through stories of personal growth and actionable insights, we discover how programming our mindset and asking better questions can unlock untapped potential in both business and everyday life.Timestamps:(00:00) - Michael Reddington introduces Dre Baldwin and previews episode topics.(03:33) - Dre Baldwin explains unconscious communication.(07:19) - Examples of context clues and perceptions in daily life.(12:53) - Discipline and how it translates into dominance for business.(14:07) - Dre Baldwin links discipline to structure, accountability, and sustained results.(20:24) - Leading by example and embodying discipline for business success.(26:35) - Dre's late start in basketball and journey to becoming a professional athlete.(33:35) - Using marketing and self-promotion to overcome disadvantages.(38:11) - The "third day" concept as the separator between amateurs and pros.(46:42) - How better questions unlock discipline and drive mindset shifts.Links and Resources:http://ThirdDayBook.comhttp://SalesDisciplineBook.comGet Dre's #DailyMotivation texts: Text LIVE to 305.384.6894 or click http://www.DreAllDay.com/text Power Presence Protocol: http://PowerPresenceProtocol.comSponsor Links:InQuasive: http://www.inquasive.com/

In this episode, we have the privilege of exploring the authentic meaning of the warrior spirit and tribal leadership principles with our guest, DJ Vanas. We examine the importance of service, community, and the wisdom of elders, while also discussing practical ways to harness our inner strength and create intentional rituals in everyday life. Learn how to apply these time-tested concepts to leadership, personal development, and building a supportive tribe both at work and at home.Timestamps: (00:00) - Michael Reddington introduces DJ Vanas and previews the episode.(03:19) - DJ Vanas explains the true role of a warrior in tribal culture.(09:15) - Discussion of core tribal leadership principles beyond the warrior.(12:07) - Importance of community, connection, and avoiding isolation.(18:08) - Lessons learned from tribal elders.(26:26) - The vital role of ceremony and ritual in building connection.(31:07) - Modern ways to create everyday rituals and structure.(38:39) - Techniques for drawing on personal inner strength.(43:09) - Overview of six roles of tip of the spear leadership.(56:03) - Where listeners can find DJ Vanas' books and connect further.Links and Resources:D.J. Vanas | LinkedInD. J. VanasThe Warrior Within: Own Your Power to Serve, Fight, Protect, and HealSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home...

Inspiring Leadership Voices from The Nonprofit Exchange from 2025 Each episode of The Nonprofit Exchange highlights ideas that move leaders beyond management and into meaningful influence. The following curated insights are drawn from recent episodes of The Nonprofit Exchange, hosted by Hugh Ballou. These voices reflect diverse leadership contexts—nonprofit, entrepreneurial, servant, and transformational—yet each offers a timely reminder of what effective leadership requires today. “Servant leadership is about aligning the heart and mind – true leadership comes from influence, not authority.” — Kevin Wayne Johnson, “Leadership with a Servant's Heart” “Whether you're making music or running a nonprofit, planning is the key to success.” — Carter Fox, “The Sound of Strategy: Music Business Lessons” “Culture is essentially the beliefs that govern how people behave.” — Steve Gandara, “Unlocking Excellence: How Culture Drives Success” “Achieving a seat on a corporate board requires intentional preparation and a clear plan.” — Dr. Keith Dorsey, “Charting an Intentional Path to Corporate Board Service”. “While our message remains timeless, our methods must change with the times.” — Terry Modica, “Reaching Hearts in a Changing World” “Leadership is an inside-out journey – if you don't lead yourself, you can't lead others.” — Dr. Wayne ‘Lyte' Brown, “Leadership from the Inside Out” — Jeff Schreifels, “Building a Culture of Generosity”. “Effective leadership comes down to character, competence, caring, and communication.” — Tom Collins, “Leadership Mastery” “Every computer we refurbish is a bridge across the digital divide.” — Dylan Zajac, “Sustainable Solutions: Bridging the Digital Divide” “Real change comes from lasting partnerships, not short-term fixes.” — Nathan Walters, “Transformational Mission” “Authentic leadership starts with knowing who you are.” — Dr. Rick Rodriguez, “Breaking Barriers: Empowering the Next Generation” “Effective communication requires active listening.” — Michael Reddington, “Everyday Confessions: Disciplined Listening” “When you heal and empower yourself, you can lead others from wholeness.” — Dr. Lisa Cooney, “The Body of Change” “You can't pour from an empty cup.” — Pankaj Singh, “Preventing Burnout Through Mindful Leadership”. “We have to stop begging for donations and start building relationships.” — James Meisner, “Transforming Fundraising." “A joy-filled culture inspires engagement and creativity.” — Heather M. Day, “Creating a Joy-Filled Culture” “Real change means listening to the stories of those we serve.” — Dr. Pierre Berastaín, “Leading Beyond the Buzzwords” “Engage your board and they become your greatest allies.” — Dr. A. Giselle Jones, “Engaging Your Board in Funds Sourcing” “Life is not a sprint, it's a marathon. Keep running!” — John David Graham, “Life is a Marathon. Keep on running!”” These insights remind us that leadership is not about control or charisma, but about clarity, character, and conscious influence. As the audience for this show, may these voices encourage you to lead with intention, humility, and courage. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, we have the opportunity to learn from Christian Meissner, a leading expert in credibility assessment and investigative interviewing. We uncover actionable strategies for assessing credibility, eliciting truthful information, and navigating resistance in high-impact conversations. From understanding the difference between knowledgeability and deception to practical techniques for building trust and rapport, every insight shared provides immense value for anyone looking to enhance their communication skills. Join us as we explore research-backed methods that empower us to ask stronger questions, listen more effectively, and uncover hidden value in all of our critical conversations.Timestamps: (00:00) - Michael Reddington introduces Christian Meissner.(01:15) - Differentiating credibility from knowledgeability in conversation.(04:23) - Key considerations for assessing someone's credibility.(08:51) - Why verbal cues matter more than nonverbal cues for truthfulness.(15:08) - Techniques to help others access and share truthful memories.(23:29) - Strategies to reduce resistance and build cooperation.(27:04) - Topic steering methods using summaries and self-disclosure.(34:45) - Exploring the main motivations behind resistance.(43:36) - Constructive confrontation: evocation and empathy in tough conversations.(60:23) - Quick tips for building trust and rapport, and episode wrap-up.Links and Resources:Applied Cognition Lab – Department of Psychology, College of Liberal Arts & Sciences, Iowa State UniversityChristian A. Meissner | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the key communication skills that set impactful leaders apart with expert guest Michael Delisser. We explore the crucial differences between self-awareness and self-perception, uncover common communication habits that hold leaders back, and learn actionable strategies for receiving feedback and turning data into insights. Through real-world examples and practical frameworks, we discover how to influence others, adapt to different personalities, and drive lasting results. By the end you'll know how to strengthen relationships, lead effectively, and unlock your true leadership potential in any organizational setting.Timestamps: (00:00) - Michael Reddington welcomes Michael Delisser(03:08) - Three key high-impact communication skills for leaders.(06:11) - Common ineffective communication habits in leaders are discussed.(08:45) - Exploration of why people interrupt and where those habits originate.(12:24) - Difference between self awareness and self perception explained.(14:46) - How to receive feedback and use it for self improvement.(19:07) - The importance of balancing different personality types in teams.(28:10) - Turning raw data into actionable insights.(32:00) - The three means of persuasion based on Aristotle introduced.(46:03) - Strategies for influencing without authority shared.Links and Resources:Michael deLisser | LinkedInde Lisser Leadership Consulting | leadership development consultingLeadership Accelerators: High-Impact Communication Skills That Strengthen Relationships and Drive ResultsSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by

In this episode, we dive into the essential components of leading with character alongside guest Kevin Basik, a seasoned Air Force leader and behavioral scientist. Uncover the three foundational elements of character-driven leadership, explore actionable strategies to build and maintain trust, and discuss how leaders can create environments that empower others to reach their full potential. Through relatable stories and practical frameworks, Kevin reveals how vulnerability, accountability, and clear communication transform teams and organizations. Gain powerful insights and proven techniques for becoming leaders of character in any setting.Timestamps: (00:00) - Michael Reddington introduces Kevin Basik and the episode.(03:40) - Kevin Basik explains what it means to be a leader of character.(04:49) - The three components of leading with character are discussed.(11:07) - The four levers for successful leadership are revealed.(15:57) - Clarity in communication and expectations is emphasized.(23:09) - The Pygmalion and Gollum effects in leadership relationships are explored.(35:35) - Challenges in developing others with technical expertise are addressed.(39:14) - The "sayback" technique for clarifying expectations is explained.(44:04) - "Equifinality" and outcome-focused leadership are defined.(58:26) - The importance of elite cultures and consistent standards is highlighted.Links and Resources:Basik Insight – Bringing Character and Leadership into Focus.Kevin Basik (PhD, US Air Force retired) | LinkedInThe National Medal of Honor MuseumSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the powerful journey of Chris Haueter, a Brazilian Jiu Jitsu legend, as he shares hard-earned insights on overcoming stuttering, the influence of word choice, and the importance of empathy in leadership and communication. We explore the distinction between teaching and coaching, the need for humility, and the value of pattern recognition without getting stuck in assumptions. Discover how embracing a student's mindset and adapting to change can bring deeper understanding and success in both personal and professional circles.Timestamps: (00:00) - Michael Reddington introduces Chris Haueter, sharing his jiu jitsu background.(03:27) - Chris Haueter discusses lifelong stuttering and its impact.(05:12) - Exploring nature vs. nurture and overcoming personal challenges.(10:01) - Childhood experiences and lessons about the power of words.(12:30) - Using physicality when words fail and the importance of finding balance.(20:10) - Remaining a student and guarding against arrogance.(23:03) - Differences between teaching and coaching.(33:22) - Empathetic coaching for both beginners and advanced students.(41:01) - Focus on human connection over petty concerns.(53:07) - Learning from non-English-speaking teachers and jiu jitsu as a universal language.Links and Resources:Chris & Melissa Haueter's Combat Base | BJJ Videos | ApparelSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, we dive into the powerful world of investigative interviewing and business communication with expert Dave Thompson. We uncover the most common myths and misconceptions that derail conversations and reveal proven strategies for building genuine rapport, gathering reliable information, and driving better outcomes. Exploring the roles of empathy, listening, and effective questioning, we learn how to elevate our leadership and communication skills in any setting. Timestamps: (00:06) - Michael Reddington welcomes back David Thompson and introduces the episode.(02:00) - Michael Reddington explains the goal of obtaining more information, not just catching lies.(06:20) - David Thompson identifies myths derailing communication and interviews.(08:00) - David Thompson debunks the myth that good communicators talk the most.(11:37) - Michael Reddington explains how great leaders focus on listening.(17:15) - David Thompson discusses the power of empathy and why it's strategic, not soft.(25:43) - David Thompson illustrates why behavior alone doesn't detect lies.(35:00) - David Thompson reveals how pressure creates compliant—not reliable—answers.(48:09) - Michael Reddington urges turning down the temperature in high-stress conversations.(51:03) - David Thompson stresses changing the goal from confession to gathering reliable information.Links and Resources:Part 1 - Truthbetoldpodcast5 Communication Myths We Need to Stop Believing: From Interrogations to the Boardroom with Michael Reddington, CFI - Home - Wicklander-ZulawskiTruth Be ToldInternational Association of InterviewersDavid Thompson, CFI | LinkedInSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, Dave Thompson, CFI sits down with Michael Reddington, CFI to break down five of the biggest misconceptions about communication — in the interrogation room, the boardroom, and everywhere in between. From the myths of “control,” “rapport,” and “active listening” to the flawed belief that people owe us the truth, Dave and Mike unpack how these assumptions quietly sabotage influence. Together, they reveal the real skills that build trust, uncover information, and create better outcomes in high-stakes conversations. Check out Part 2 of this Series on Mike's Podcast on YouTube - "I See What You're Saying" Or visit on Spotify We covered myths and misconceptions on this episode – listen to learn more as we debunk the following: Buyers are liars You need to keep control of the conversation Excuses are bad People owe you the truth Active listening = Performative listening

In this episode, we journey into the transformative lessons drawn from martial arts, personal growth, and mastering our own potential with Emmanuel Manolakakis. We explore the power of distilling real wisdom from collected knowledge, the significance of patience and self-control, and the remarkable difference between happiness and fulfillment. Through engaging stories and practical advice, we uncover how embracing pressure, focusing on what we can control, and developing our authentic selves can lead to lasting success—both on and off the mat.Timestamps: (00:00) - Michael Reddington introduces Emmanuel Manolakakis(04:09) - The difference between collecting knowledge and distilling wisdom.(07:02) - Importance of making personal decisions instead of matching others' bad choices.(10:04) - Contrast between depth of knowledge in the past and current information overload.(14:42) - Emmanuel Manolakakis discusses mastery as a journey, not a destination.(19:28) - How mastery requires patience, adaptability, and focusing on what you can control.(27:56) - Developing patience through teaching, martial arts, and life experiences.(34:57) - Practical tips for building patience using cold immersion and fasting.(41:58) - The value of calmness and responsibility, with lessons from archery.(50:42) - Overview of Emmanuel Manolakakis's book and the pursuit of fulfillment over happiness.Links and Resources:HOME | My SiteEudaimonia: The Highest Human Good: Manolakakis, EmmanuelSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media

In this episode, you'll discover:Why being lied to reveals exactly what someone fears mostThe counterintuitive question that makes people open up without feeling interrogatedHow reading comfort shifts unlocks influence without manipulationEver notice how some people just have it? They walk into a room and within minutes, people are opening up to them. Sharing things they normally keep locked away. Laughing harder. Leaning in closer. And you're standing there thinking, what am I missing?Here's the secret nobody wants to admit. Those people aren't more charismatic. They're not better looking or funnier or more interesting. They've just figured out something most of us completely overlook. They've learned to make other people feel like the most fascinating person in the room.I spent years thinking I needed to be more interesting to be a better conversationalist. I'd prep stories, practice witty comebacks, show up armed with impressive facts. And I'd leave every conversation feeling exhausted and weirdly disconnected. Because I was performing instead of connecting. I was broadcasting instead of receiving. I was so focused on what I was going to say next that I missed everything actually happening in front of me.Then I had kids. And suddenly I was faced with these tiny humans who would lie about the weirdest things, shut down at the slightest hint of judgment, and needed me to understand what they couldn't yet articulate. And I realized something that changed everything. The skills that make you an incredible parent are the exact same skills that make you magnetic in every other area of your life.When you learn to listen in a way that makes people feel truly seen, you become the person everyone wants to talk to. The friend people call when life falls apart. The leader people trust with the truth. The partner who actually understands what's being said underneath the words.Today our guest is Michael Reddington, a former investigative interviewer who spent his career getting people to share sensitive information under vulnerable circumstances. He's the author of The Disciplined Listening Method and founder of Inquasive, where he teaches the observation and questioning skills that transform ordinary conversations into genuine connection.Links from the episode:Show Notes: mindlove.com/426Join the Mind Love CollectiveSign up for The Morning Mind Love for short daily notes to wake up inspiredSupport Mind Love SponsorsSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of the Nonprofit Exchange, I had the pleasure of speaking with Michael Reddington, a certified forensic interviewer and the founder of the Disciplined Listening Method. Michael's work focuses on transforming the art of listening into a powerful tool for leaders, enabling them to engage more deeply, build trust, and achieve better results in their conversations. Michael shared his passion for helping people uncover hidden value in their interactions, emphasizing that many conversations leave much to be desired due to distractions, biases, and assumptions. He highlighted the importance of being a better listener first, which can lead to more effective communication. By observing the nuances of conversations and understanding how to connect with others, leaders can foster stronger relationships and drive better outcomes. We discussed the significance of contextual awareness in conversations, noting that behaviors can have multiple meanings depending on the situation. Michael stressed the need for leaders to remain outcome-focused and to help others save face, especially when discussing sensitive topics. He also introduced his book, which integrates non-confrontational interview techniques with business communication best practices, aimed at maximizing the value of every conversation. As we wrapped up, Michael provided valuable insights on how to approach high-impact conversations, encouraging listeners to focus on solutions rather than problems. He reminded us that effective leadership begins with disciplined listening, a theme that resonates deeply in the nonprofit sector where building relationships is crucial for success. I encourage you to visit Michael's website, michaelreddington.com, for more resources and insights. Thank you for joining us on this enlightening episode of the Nonprofit Exchange! Learn more about your ad choices. Visit megaphone.fm/adchoices

Michael Reddington is a former private investigator and Forensic Interviewer. In his book "The Disciplined Listening Method," he describes lessons learned from conducting Interviews, and his belief that every conversation has hidden meaning and value, and that two people effectively communicating can meet both of their needs, and the role of empathy in motivational conversations. Follow his work at www.michaelreddington.com.  Visit www.grandviewforgood.org to see this month's highlighted charity, an organization advocating for mental health awareness and funding for those who cannot afford psychological treatment.   

Get the Growth Weekly Newsletter sent straight to your inbox and join 1000's of other high-performers on the road to self-mastery  - https://www.jjlaughlin.com/newsletterMichael Reddington has spent decades mastering the art of getting to the truth—not through force, but through listening. In this episode, he unpacks how high-stakes interrogation techniques apply to leadership, parenting, interviews, and everyday life. If you lead people—or want to influence others—this one is a masterclass.What You'll Learn in This Episode:Why most people don't lie—they just protectHow to encourage honesty without forcing a confessionThe 3 psychological needs you must meet to get someone to open upWhy “why” questions shut people down—and what to ask insteadWhat world leaders, parents, and CEOs can all learn from interrogatorsWhy You Should Listen: If you're a parent, leader, coach, or partner, this episode will change how you ask questions forever. It's not manipulation—it's communication done right.This episode was proudly sponsored by NZ Mortgages. You can contact them here - https://www.nzmortgages.co.nzLearn more about Michael here - https://michaelreddington.comGrab your copy of The Disciplined Listening Method here - https://disciplinedlistening.comConnect with Michael on LinkedIn here - https://www.linkedin.com/in/michaelreddingtoncfi/Check out The International Association of Interviewers - https://www.certifiedinterviewer.com/our-team-----Website: https://www.jjlaughlin.com YouTube: https://www.youtube.com/channel/UC6GETJbxpgulYcYc6QAKLHA Facebook: https://www.facebook.com/JamesLaughlinOfficial Instagram: https://www.instagram.com/jameslaughlinofficial/ Apple Podcast: https://podcasts.apple.com/nz/podcast/life-on-purpose-with-james-laughlin/id1547874035 Spotify: https://open.spotify.com/show/3WBElxcvhCHtJWBac3nOlF?si=hotcGzHVRACeAx4GvybVOQ LinkedIn: https://www.linkedin.com/in/jameslaughlincoaching/James Laughlin is a High Performance Leadership Coach, Former 7-Time World Champion, Host of the Lead On Purpose Podcast and an Executive Coach to high performers and leaders. James is based in Christchurch, New Zealand.Send me a personal text messageSupport the show

Most people lose negotiations before they even open their mouth — here's how to change that. In this raw and eye-opening conversation, Kwame Christian reveals the mindset shift that transformed him from a people pleaser into a confident negotiator. You'll learn why most people fail — not because they lack skill, but because they're stuck in outdated mental habits. He breaks down the difference between skill and talent, shows you how to disarm conflict with curiosity, and shares the one mental shift that can save any deal when things go wrong. Whether you're leading a team, asking for a raise, or navigating tension at home, this episode will teach you how to stop reacting and start leading the conversation. Connect with Michael ⁠I See What You're Saying Podcast⁠ ⁠Buy The Disciplined Listening Method: How A Certified Forensic Interviewer Unlocks Hidden Value in Every Conversation⁠  h ⁠www.inquasive.com⁠  ⁠michaelreddington.com⁠ ⁠Connect with Michael Reddington on LinkedIn⁠  Contact ANI ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Request A Customized Workshop For Your Company⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Kwame Christian on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠negotiateanything.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!⁠

Michael Reddington, author of The Disciplined Listening Method, shares how the core behaviors of true listening builds relationships and drives results. Learn more at https://disciplinedlistening.com/ For more great insight on professional relationships and business networking contact Frank Agin at frankagin@amspirit.com.

Welcome to the Triple P Life Podcast! In this episode, Dr. Jay LaGuardia welcomes Michael Reddington, a certified forensic interviewer (CFI) and the author of "The Disciplined Listening Method." Michael shares his expertise in applying strategic observation and persuasive communication skills to uncover hidden value in high-stakes conversations. Drawing from his experience in investigations and teaching interrogation techniques, Michael explains how leaders, negotiators, sales professionals, and HR personnel can effectively navigate challenging interactions to achieve desired outcomes. Episode Takeaways: The ability to find common ground is crucial for successful communication, regardless of the context or the person you're speaking with. Illustrating your understanding of a situation before investigating the problem and seeking accountability can help reduce resistance and encourage open communication. Using the word "you" in conversations can be dangerous, as it may trigger defensiveness and hinder progress. Instead, make illustrative statements to demonstrate your understanding without assigning blame. When faced with a "brick wall" in a conversation, work with it instead of against it. Avoid arguing rationally against emotional problems, and instead, try to understand the underlying issues and find a way forward together. Leaders must consistently provide evidence of their trustworthiness through their actions and follow-through. Failing to do so can lead to a breakdown in trust and a decline in team performance. Deciding when to have a "no BS conversation" depends on the context and totality of circumstances. Factors to consider include the clarity of expectations, the resources provided, the magnitude of the issue, and the level of support given. Effective communication is a skill set that can be learned and developed, whether in business or personal relationships. Focusing on desired outcomes and putting emotions aside can help generate the results you seek. Chapters: 00:00 - Welcome and Show Introduction 02:18 - Introducing Michael Reddington 04:45 - From Teacher to Forensic Interviewer 08:10 - Understanding Communication Fundamentals 10:30 - The Three Keys to Effective Conversations 13:45 - The Power of Illustrative Statements 17:20 - Performance Management Conversations 21:15 - The Danger of Using "You" in Communication 24:40 - Breaking Through Conversational Brick Walls 28:15 - Handling Deflection and Responsibility 32:30 - Leadership and Accountability Follow-Through 36:10 - When to Have the "No BS" Conversation 39:25 - Applying These Skills in Personal Relationships Find all things Triple P Life by visiting the website. Follow Dr. Jay: Facebook | LinkedIn | YouTube Get Dr. Jay's Book: Change Your Mind Change Your Destiny Find all the nutrition and supplement products Triple P Nutrition has to offer here.

A good coach MUST be a good listener. Beyond that, they must be a “disciplined listener.” Today's guest covers this topic with information and expertise. Join us to learn more!Mike Reddington is a Certified Forensic Interviewer and the president of InQuasive, Inc. He wrote The Disciplined Listening Method and hosts the Disciplined Listening podcast. Mike shares effective communication techniques derived from interrogation practices. You'll learn the importance of disciplined listening, strategic observation, and how creating safe spaces can foster openness. Show Highlights:Mike details his path into this line of work from his beginnings as a middle school teacher and coach.Myths about interrogation vs. the reality of non-confrontational interrogationKey concepts in disciplined listeningWhat you DO is more important than what you SAY.What is “disciplined listening”?“How many questions have I created?” is better than asking, “Do you have any questions?”Critiquing diverse pathways and control in conversationsA key takeaway from Mike: “Prioritize outcomes and maintain situational awareness.”Resources:Connect with Mike Reddington and InQuasive, Inc.Michael Reddington.comInQuasive, Inc.The Disciplined Listening Method bookDisciplined Listening podcast, and LinkedInConnect with Meg:ENROLLING NOW FOR THE MENTOR PROGRAM BEGINNING IN APRIL 2025! Click here for more information and sign up now! Explore the STaR Coach Community and see what's available there for you!Visit the STaR Coach Show YouTube Channel! Subscribe today! Join our live show taping on the 3rd Thursday of every month at 1 pm CT. Explore past episodes and other resources at www.STaRcoachshow.com.

"And it dawned on me that these executives are solving the same communication problems in their meetings that I'm solving for in the interrogation room." -Michael Reddington On this episode of the Turmeric & Tequila podcast, your host Kristen Olson sits down with Michael Reddington, an expert in transforming resistance into commitment and a certified forensic interviewer. Michael shares insights into his unexpected journey from aspiring special education teacher to a career in investigations and executive education through his company, Inquasive. Discover how his early experiences integrated with diverse and inclusive environments shaped his communication skills, pivotal to his success today. Delve into the disciplined listening methods that not only unlock hidden value in conversations but also highlight the ethical approach to communication. Kristen and Michael also explore common human experiences, the importance of empathy, and the significant role personal growth and learning from mistakes play in achieving true success. Whether you're navigating business, personal relationships, or just aiming to be a better communicator, this episode is packed with valuable takeaways to inspire your journey. Tune in for this gracefully disruptive conversation and learn why sometimes not having a single pivotal moment can be the greatest story of all. Time Stamps: 00:00 Reflections on Life's Unseen Influences 05:19 Journey of Self-Understanding 09:03 "Let Life Unfold Naturally" 12:18 Interrogation and Teaching Aspirations 15:08 Passionate Educator's Journey Unfolds 18:52 Business Communication Meets Interrogation Techniques 20:23 "Unlocking Value in Conversations" 26:00 Boring Conversations through Good Preparation 27:35 Drugs, Guns, and Interrogation 31:34 "Empathy in Human Decisions" 34:54 "Mastering Effective Communication" 38:55 Effective Communication Tools for Success 40:52 Effective Persuasion Techniques 44:06 Influence: Science or Manipulation? 46:52 Teaching Boundaries: A Proud Parenting Moment 50:12 Humor in Youth Sports Coaching 53:21 "Nurturing Future Influencers"   Michael Reddington EXECUTIVE RESOURCE, CERTIFIED FORENSIC INTERVIEWER & AUTHOR Michael Reddington is an expert at moving people from resistance to commitment. He is an executive resource, Certified Forensic Interviewer, President of InQuasive, Inc., and author of The Disciplined Listening Method. Michael's public speaking career began in his teenage years as he travelled around New England educating audiences on the benefits of including students with, and without, disabilities in the same classrooms. His speaking endeavors simmered for several years as he facilitated training courses for investigators at the organizations where he was employed. https://michaelreddington.com/ https://www.linkedin.com/in/michaelreddingtoncfi/   Connect with T&T: IG: @TurmericTequila Facebook: @TurmericAndTequila Website: www.TurmericAndTequila.com Host: Kristen Olson IG: @Madonnashero Tik Tok: @Madonnashero Website: www.KOAlliance.com WATCH HERE   MORE LIKE THIS: https://youtu.be/ZCFQSpFoAgI?si=Erg8_2eH8uyEgYZF   https://youtu.be/piCU9JboWuY?si=qLdhFKCGdBzuAeuI https://youtu.be/9Vs2JDzJJXk?si=dpjV31GDqTroUKWH

Let us know what you thought about the show!In this episode of You Winning Life, Michael Reddington, a Certified Forensic Interviewer and expert in strategic communication, joins Jason to break down the power of listening, asking better questions, and handling high-stakes conversations. Michael shares investigation-based techniques that can transform the way we communicate in business, relationships, and personal growth.Together, they explore effective communication strategies, career paths and problem-solving techniques, and how situational awareness and emotional intelligence shape impactful conversations. Jason also shares how helping a violin teacher expand his brand reinforced the importance of asking for what you want—a principle Michael applies to business, leadership, and everyday interactions.If you've ever struggled with feeling undervalued, handling difficult conversations, or understanding different perspectives, this episode is for you.What You'll Learn in This Episode:✔️ How forensic interrogation techniques apply to business, leadership, and personal relationships✔️ The importance of context and empathy in conversations✔️ How to ask better questions to uncover key insights and build trust✔️ Strategies for handling difficult conversations and managing emotions✔️ Why taking action creates clarity when dealing with workplace ambiguity✔️ How to reframe questions to guide people toward better outcomes✔️ The role of situational awareness in effective communication✔️ Understanding hyper-rational individuals and how to engage with them emotionally✔️ Avoiding misunderstandings by asking open-ended questions rather than leading ones✔️ The impact of self-awareness and emotional intelligence in business and relationshipsKey Takeaways from The Disciplined Listening Method: