Podcasts about resort manager

Resort Manager for Holiday Inn Club Vacations, James Coon joins Dane Neal on WGN Radio. Hear as James shares the excitement around the resorts and how owners and guests are enjoying mountains, beaches and everywhere in between through the club. Listen as James talks about specific experiences in Lake Tahoe, Scottsdale and Las Vegas that […]

Resort Manager for Holiday Inn Club Vacations, James Coon joins Dane Neal on WGN Radio. Hear as James shares the excitement around the resorts and how owners and guests are enjoying mountains, beaches and everywhere in between through the club. Listen as James talks about specific experiences in Lake Tahoe, Scottsdale and Las Vegas that […]

Happy New Year, Seasoners! Get ready for an exciting 2024 as we bring you more incredible content! Today's guest has been on our radar for over a year and despite a missed message, we're thrilled to finally connect with her! From 2015 to 2022, she played various roles at Club Med, starting as a Reception G.O. in Club Med Cancun and eventually becoming a Resort Manager from March 2019 to September 2021. Later, she took on the role of Public Relations & Corporate Social Responsibility Manager for North America and the Caribbean. Who is this mystery guest? Well, it's the one and truly only, Sophia Lykke! Fun fact: Sophia's mother was a Traffic and Planning G.O. in the 80s! Sophia graduated magna cum laude from UCLA with a degree in International Development Studies with a minor in Global Studies. Before her stint as a Resort Manager, she served as a Supervisor and Resident Manager for the Exclusive Collection in the French Alps at Club Med Valmorel and Val-d'isere. Sophia shares her captivating journey, including insights into the rigorous CDV selection process. She recounts the unforgettable night she was named Chef de Village in Club Med Punta Cana in March 2019, coinciding with International Women's Day, where her mother was secretly flown in for the announcement! Taking the reins as General Manager at Club Med Ixtapa in 2019, Sophia navigated unprecedented challenges in June 2020 when she was tasked with reopening Sandpiper, the first Club Med resort outside of China post the COVID-19 outbreak. She and her G.O. team successfully implemented the “Club Med Safe Together” protocols, earning the distinction of passing the first POSI (Prevention of Infectious Disease) audit in the world. Throughout the episode, Sophia shares insights into her mentors, and collaborations, and reflects on what she misses most about her Club Med experience. Join us for this super-sized episode with an exceptional and talented individual. Enjoy! **My First Season podcast has always been ad-free and free to listen to and is available to download on: Apple Podcasts, Google Podcasts, Samsung Podcasts, Podbean App, Podchaser, Spotify, Amazon Music/Audible, TuneIn + Alexa, iHeartRadio, PlayerFM, Pandora and Listen Notes. And if you like what you hear, please leave a review on Apple podcasts. 

Roy L Hales/ Cortes Currents - The Klahoose First Nation Development Corporation, QXMC, has a new General Manager.  “In mid August I was approached by a member of the board I work closely with, who asked me if I was interested in applying for the position as General Manager. I gave it some thought and went ahead. It was a long process including several interviews, skill assessments and psychological evaluations. Thereafter the board took time to review all candidates, reflect and just at the end of last week they came to the decision of hiring me,” explained Marco Bedetti.  
Prior to that he was the Gorge Harbour Marina's Guest Manager.   
Marco Bedetti: “I began my journey at the Gorge Harbour in May of 2017. I was hired to work at the reservation desk. This nice lady Pat trained me on how to use the reservation tool and how to book guests.” 
“In the following years I kept on taking reservations, but also slowly learning about all aspects of the Resort. I worked in the store as a clerk, I would stock items, be more involved with the inventory, and I worked on grounds to prepare for the season. I fulfilled many of the tasks that have helped me to learn how to become a Guest Service Manager.”  
“As a Guest Service Manager, one needs to see the big picture. It's not only about booking guests into the right spots, but it also involves understanding the synergies between all other departments. Housekeeping needs to be ready for when people check in. The grounds team needs to have all sites cleaned and prepared for the arrival of the RV's. The dock staff needs to know how many boats are arriving, and which customers might also have a room booked. All these single components need to work together to provide for a smooth service, but also for an amazing guest experience. Learning this has given me a great advantage into understanding how the entire resort functions, and therefore being able to take on the brief, yet hectic role as Resort Manager.” 
“I effectively managed the resort since July of this year, and we made it through “let's call it an interesting” season. We did remained open, but due to many factors many of our services remained partially unavailable. I would like to thank every single team member who helped get us through this particular season. So many staff members wore so many different hats! I actually remain amazed at how willing everyone was to make it work!” Cortes Currents: What do you hope to accomplish as General Manager of QXMC?  
Marco Bedetti: “I'm very committed to run QXMC in a very professional manner. That means to ensure that all the business ventures are profitable and I want to provide returns for the shareholders. I also want to see everyone involved succeed and have fun with what they do. I think we need to build teams that are successful, that can work together well, and that enjoy the journey towards the positive outcomes that will follow.” 
“A lot of planning has been put towards the resorts and I'm definitely looking forward to a successful season in 2024, both for the Gorge Harbour Marina and Klahoose Wilderness Resort. The sawmill is now run by Kevin, who is doing an absolutely amazing job with his team. QXMC has invested heavily in making this happen, and we are on the market.  I want to see this business thrive. The sawmill is already producing high quality lumber, and it's absolutely available to the public. Please, to anyone out there, come visit us, Mondays to Thursdays. Feel free to see for yourself what product we have and what projects we're working on.”  
“I will also deep dive into aquaculture and the coastal adventure businesses and see them from an operational perspective. I want to listen to the needs of the people involved and figure out with them how to grow these ventures.”

Roy L Hales/ Cortes Currents - t has been about seven months since operations at Klahoose Gorge Harbour were scaled back due to a need for extensive renovations. While much of it is not visible to the public, QXMC, the Klahoose First Nations development corporation, has been very busy since then.  
 On Wednesday Ron Buchhorn, Chairman of the Board of QXMC, and Marco Bedetti, who has been Resort Manager since April, gave Cortes Currents an overview of what they are doing.  
Buchhorn explained, “We want this to be a resort that people are amazed at in terms of the service, the ambiance, and yet we want to keep it quaint in the sense that we want the islanders to feel welcome here and enjoy the facilities here.” 
“So it'll be an interesting path to walk, where we'll have boaters come in and half million dollar boats who have certain expectations and then people from the island who will want to enjoy the Gorge who have a set of expectations. I'm sure that Marco, having lived here and understanding the culture here, will thread that needle perfectly.”

In this episode, you will hear from Carlos Macias, the newly appointed General Manager of La Playa Beach and Golf Resort in Naples, Florida. Carlos has formerly been Hotel Manager at Nobu Hotel Miami Beach, Resort Manager at Bakers Cay Resort in Key Largo, Director of Rooms at Two Roads Hospitality, Opening Manager at Charleston Harbor Resort and Marina, and more. Throughout this conversation, Carlos details the highs and lows of his successful career, sharing what led him to hospitality and the ins and outs of each title he has held at some of the top brands in the industry. RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Please make sure to subscribe to our email list at autisminactionpodcast.com to stay current on the newest episodes, and share on social to help families find autism resources, services, and support! We are so glad you stopped by! On Todays Show: Interview with David Boyer, Resort Manager at Bluegreen Vacations My name is David Boyer. I have worked in the hospitality industry for over 25 years. I have always been obsessed with providing great customer service and creating incredible vacation memories. Once Brady came into our lives, we looked at things differently. A lot of the things we did as a family was taken for granted. Just going to the store, yet alone on vacation was more of a challenge. It was more difficult to do things as a family. Once we moved to Myrtle Beach we heard about the many activities that were offered for kids with Autism. Brady had a chance to go see things and do activities that he had never done before. I also learned about the training the Champion Autism Network, also known as CAN, does for resorts and hotels to offer the chance for other families to visit Myrtle Beach. This was the same time I was trying to educate my own company on how we can better serve families and children in the autism community. I believe it is so important for the family bonding and togetherness. CAN provides that opportunity by working with businesses and resorts. There is so much that can be done in our area and we have the opportunity to assist other communities to help them learn and develop their own programs with businesses. CAN can truly make a big difference in so many lives. Learn more about Bluegreen Vacations here www.bluegreenvacations.com Learn more about Champion Autism Network (CAN) here https://championautismnetwork.com/ *CAN offers an "Autism Travel Card" for families with autism. Find Autism in Action Podcast on Social Media - Share your favorite episodes - Subscribe - Email us at autisminactionpodcast@gmail.com Don't forget to check out the amazing additional resources like online courses and downloadable freebies at autisminactionpodcast.com Transcription by Otter.ai is available at autisminactionpodcast.com KEYWORDS resort, autism, awareness, training, champion, families, blue-green, raise, part, spectrum, staff, organization, great, educate, pebble, experience, today, network, myrtle beach, locations #Autism #YESYOUCAN #AutismAwareness #AutismFamilies --- Send in a voice message: https://anchor.fm/autisminaction/message

Kiwis are being told to consider putting off their travel to the Cook Islands this week due to extreme weather.The Rarotongan beach resort says they've been calling the 300 guests that are set to arrive this week, to let them know the island won't be fully operational.General Manager of that resort is Bob Taylor and he joined Andrew Dickens from the Cook Islands.LISTEN ABOVESee omnystudio.com/listener for privacy information.

Kiwis are being told to consider putting off their travel to the Cook Islands this week due to extreme weather.The Rarotongan beach resort says they've been calling the 300 guests that are set to arrive this week, to let them know the island won't be fully operational.General Manager of that resort is Bob Taylor and he joined Andrew Dickens from the Cook Islands.LISTEN ABOVESee omnystudio.com/listener for privacy information.

Jörg Arnold arbeitete 1988 zum ersten Mal im Hotel Storchen in Zürich, als Vize-Direktor kehrte er 2001 dorthin zurück, bevor er 2006 General Manager wurde. Heute ist er in der Luxus-Hotel-Gruppe The Living Circle, die sich im Privatbesitz der Familie Anda und Franz-Bührle befindet, als Resort-Manager im City & Lake Resort für drei Hotels, für den Hof Schlattgut und das Restaurant Buech in und um Zürich verantwortlich. Durch die Verbindung der Betriebe entstünden einerseits Synergien, mehr Durchschlagskraft am Markt und andererseits auch Mehrwerte für die Gäste, so Arnold. Der Urner Vollblut-Hotelier hat sechs Kinder, gilt als unkonventioneller Denker und zielstrebiger Macher, der offenbar alles und noch mehr unter einen Hut kriegen kann. Jörg Arnold ist im Vorstand von Schweiz Tourismus und ferner in der Verbandsleitung von HotellerieSuisse.

On this episode of the Carlsbad People, Purpose, and Impact Podcast, Bret Schanzenbach spoke with Geoff Gray, the general manager of the Park Hyatt Aviara Resort, Golf Club, & Spa. They talked about how Geoff got into the hospitality industry, the beautiful remodel at the resort, the ways they are utilizing their facilities to serve the community, and the secret to the resort's excellence. Interview Links Click here to check out Aviara's restaurants. Book a stay at the Aviara.  Check out the Golf Club. Find out more about the Chamber: https://carlsbad.org  Resources Did you like what you heard? This show is produced by Imagine Podcasting dba of Heard Not Seen Media, Inc. For more, visit Imagine Podcasting.

The outrageous success story of RICK BOYD. Since being furloughed by the pandemic from his job managing a small resort in southern Florida, he has done so well trading Bitcoin that he says neither he nor his wife he will ever have to work again. 

In this interview special Phil Blizzard talks Rachid Bakas, Resort Manager, Anantara Sir Bani Yas Island Resorts. This unique destination is located on an island off the coastline of Abu Dhabi and is a desert island retreat for thousand of wild animals. The hotels of the resort opened in early February and Rachid provides a comprehensive overview of what vistors can expect and also how to get to the island Anantara.

Welcome to a new episode of Sangu Stories! Today we have with us Juliana Salla, our resort manager, to share the Community Footprints project by The Ritz-Carlton, a social and environmental outreach initiative. In this episode, Juliana discusses the global outreach, introducing the Community Footprints project and the dedication contributed by the Ladies and Gentlemen to this meaningful programme.More information is available on our website: www.ritzcarlton.com/en/community-footprints For any further questions, please contact Aminath.Haadhee@ritzcarlton.com - Marketing Communications Manager. Share with us your feedback by leaving a review and rating. For more information about The Ritz-Carlton Maldives, Fari Islands, visit our websiteFollow us on InstagramFacebookTwitter  

Don Zauner, Resort Manager took the time out of his busy schedule to step outside on the back patio out at PGA West and chat with host Dalton. As we overlooked the 9th & 18th green at PGA West Nicklaus Tournament Course, Don took us through some of the exciting things in store for PGA West in 2021 as well as his background within the Industry. We hope you enjoy this interview & watching the pros tee it up this week at the American Express Championships @ Pga West Nicklaus & Stadium Course! We're certain they're going to make the course look far easier than we did during the Palm Springs Golf Championships! Thanks for listening. If you can do us a huge favor and leave us a rating & review on iTunes that would mean the world to us! If you choose to Subscribe after today's show, screenshot @ Tag us on Instagram @enjoythewalkpod for a chance to win free merch! As always, Thanks for listening! Now get out there, Carry your clubs, & Enjoy The Walk! --- Support this podcast: https://anchor.fm/enjoythewalk/support

We're back. A truly coast to coast podcast. ETW... Enjoy The Walk or East to West? We're excited to be able to bring you long-awaited face to face interviews with some of the industries finest. What better place to start (00:25:00) than Southern California at the Southern California Golf Academy with Head Golf Coach Mike Maggs. ( @maggsgolf ) Mike takes us through his journey as a Jim McLean disciple to now leading the fastest growing golf academy not only in the state of California but quite possibly the country! We want to thank Trent Feltz ( @tfeltz_golf ) for helping us set up this trip out West & Eric Hoskinson for putting on the Palm Springs Golf Championships ( @palmspringsgolfchampionships ) and giving us boys from the East Coast a reason to come out! Before the interview with Mike, Dante rejoins the show to tell us about his exciting trip to the Boston Scott Golf Headquarters ( @bostonscottgolf ) for the Grand Opening of their new retail space just north of Philadelphia! We talk style, fit, material, & new player signings within the world of Boston Scott. Thanks for tuning in to what is set to be an amazing Season 3 of the Enjoy The Walk Podcast! On Thursday, Dalton catches up with Resort Manager at PGA West ( @pga_west ) Don Zauner. Don walks us through what it's like to be hosting a PGA Tour event without any fans & how PGA West sets every guest up to feel like they're one of a kind the moment they step on the property! It will be another episode you will not want to miss! As always, get out on the golf course, carry your clubs, & Enjoy The Walk! #enjoy thewalkpod #enjoythewalk #socalgolf #socalgolfacademy #southerncaliforniagolf #southerncaliforniagolfacademy #mikemaggs #mikemaggsgolf #maggsgolf #californiagolf #westcoast #westcoastgolf #golfteacher #golfinstructor #golfcoach #golfswing #golfswingtip #golfswingtips #jimmclean #jimmcleangolf #jimmcleangolfinstructor #golftips --- Support this podcast: https://anchor.fm/enjoythewalk/support

En este episodio de Experto en Hoteles dialogamos con Annie Monnier, Resort Manager en Four Seasons Punta Mita en la Riviera Nayarit, México. Además, conversamos con Davis Solis, Director de Ventas y Marketing para las Américas en One&Only sobre sus diferentes propiedades y hablamos con Melissa Fernandes de Oliveira, General Manager de Hotel Unique en São Paulo, Brasil.

Michael Robinson is General Manager of FCC Angkor by Avani in Siem Reap, Cambodia. Michael began his career in hospitality at home in New Zealand, then it took him to work across the US, Middle East, and Asia. We laughed that I may have followed him around to many of the hotels he's worked at including LaJolla, Dubai, and Vietnam. In fact, I met Michael last year when he was General Manager for Caravelle Saigon in Ho Chi Minh City. In this podcast, we talk about his roots in hospitality (both service and business), and how he uses creativity to design guest experiences. Learn about his hotel at www.avanihotels.com/en/angkor-siem-reap And get to know Michael at linkedin.com/in/michael-robinson-a6985735 Thanks to you for being among the first listeners of our new podcast. Connect with me on LinkedIn https://www.linkedin.com/in/stinsonmark/ (linkedin.com/in/stinsonmark) Follow me on Facebook https://www.facebook.com/markstinsonauthor (facebook.com/markstinsonauthor) And visit my website at https://my.captivate.fm/www.mark-stinson.com (mark-stinson.com) (I host my podcast with Captivate, the world's only growth-oriented podcast host™ - you can too, and get your first 7-days on me! https://www.captivate.fm/signup?ref=markstinson (www.captivate.fm/signup) )

Itinerario Turístico con José Antonio López Sosa, transmitido en vivo desde Riviera Nayarit el 8 de agosto de 2020 en Radio Fórmula 104.1 FM, 1500 AM, la segunda cadena nacional y en www.radioformula.mx

The +1 method has given us almost a 2 year waiting list, expanded our profits, brought our staff closer together, and landed me the most beautiful woman on the planet. Once you learn it, you can’t do life without it. Email us your questions or wins at info@tourismmanagementacademy.com --- Send in a voice message: https://anchor.fm/tourismmarketing/message

Running a hotel during and after quarantines and travel bans, potential impact to gay businesses, possible changes to cruise traffic in Key West and more discussed in today’s episode of Queerantine + Chill with Equator Resort Manager Anthony Sibilly-Juarez in Key West.

Marco Foelske, Hotel Resort Manager des La Quinta Resort & Club, ein Waldorf Astoria Resort ist mit dem zweiten Teil unseres Interviews zu Gast in dem Muttersprache Podcast (Teil 2 von 2)In der ersten Folge nahm Marco uns mit auf die Reise durch seine berufliche Laufbahn. In der heutigen Episode erzählt Marco von seinem wunderschönen Resort im Coachella Valley Kalifornien USA, wie es ihm in seinem ersten Jahr seit er die Führung der Hotel Leitung übernommen hat, ergangen ist. Er berichtet wie die COVID19 Krise ihn und sein Team getroffen hat.Wir sprechen über die aktuelle Situation in der Hospitality und Tourismusbranche ebenso wie er als Führungskraft aber auch Hilton als Hotelgesellschaft diese Krise meistert und er gibt uns einen Ausblick darauf wie er die Situation in nächster Zeit für die Hospitality einschätzt. La Quinta Resort & ClubDer glamouröse Hauch macht die Region um Palm Springs zu einem Anziehungspunkt für die Hollywood-Elite. Mit 6 faszinierenden 18 Loch Golfplätzen, auf der es bereits viele magische Golfmomente zu feiern galt, Abwechslung und ideale Bedingungen für Golfer, Tennis Spieler wie Novak Djokovic, Maria Sharapova oder Roger Federer haben schon auf den Tennis Courts gespielt. Die Anlage liegt inmitten einer herrlich angelegten, riesigen Gartenanlage, die früher eine Obstplantage war. Über der Region um Palm Springs, die immernoch ein beliebter Fluchtpunkt der Hollywood-Elite ist, weht nach wie vor ein glamouröser Hauch des alten Hollywood. Die Anlage liegt im Herzen der Wüste, nur 30 km von Palm Springs entfernt und beherbergt einen der schönsten Spas des Landes. La Quinta Resort & Club gehört zur renommierten "The Waldorf Astoria Collection".Marco FoelskeSchaut auch mal auf Instagram @muttersprachepodcast oder der LinkedIn Gruppe Muttersprache vorbei.Mich findest Du hier: https://www.linkedin.com/in/monique-menesi/https://www.meetus.us/oder per Email: monique@meetus.usDeineMoniqueSponsor dieser Folge ist www.mygermany.comIn Deutschland einkaufen, so komfortable und einfach als ob man hier wohnen würde. Die myGermany GmbH bietet seinen Kunden die Möglichkeit an aus den USA heraus auf deutschen Shops einzukaufen sowie von deutschen Herstellern Produkte zu beziehen und diese im Anschluss schnell und zuverlässig sich liefern zu lassen, inkl aller notwendiger Dokumente und Anmeldungen. Dank günstiger Rahmenverträge mit allen gängigen Versanddienstleistern und der Möglichkeit von Paketkonsolidierungen immer zum besten Preis. Schau doch mal bei myGermany.com vorbei.

Marco Foelske, Hotel Resort Manager des La Quinta Resort & Club, ein Waldorf Astoria Resort ist heute zu Gast in dem Muttersprache Podcast (Teil 1 von 2)Marco nimmt uns mit auf die Reise durch seine berufliche Laufbahn. Er tauschte seine Karriere als Profi Schwimmer ein für eine unvergleichliche Karriere in den Top Häusern der Hilton, Sheraton und Leading Hotels Gruppe in Europa und den USA. Mit über 25 Jahren Erfahrungen in verschiedenen Bereichen der Hospitality Industry übernahm er vor einem Jahr die Leitung des traditionsreichen La Quinta Resort & Club. Zuvor leitete er als Director Food & Beverage Operations das Hilton Atlanta und war hier u.a. gesamtverantwortlich für die strategische Planung, Marketing und alle Events und Banquets zuständig. Er führte das Hotel Sheraton Poznan in Polen in den Erfolg um nur die letzten Station zu nennen.Marco leitet mit seinen 900 Mitarbeitern dieses wunderschöne Resort im Coachella Valley Kalifornien USA, eingebettet in die traumhafte Kulisse der Santa Rosa Mountains. Der glamouröse Hauch macht die Region um Palm Springs zu einem Anziehungspunkt für die Hollywood-Elite. Mit 6 faszinierenden 18 Loch Golfplätzen, auf der es bereits viele magische Golfmomente zu feiern galt, Abwechslung und ideale Bedingungen für Golfer, Tennis Spieler wie Novak Djokovic, Maria Sharapova oder Roger Federer haben schon auf den Tennis Courts gespielt. Die Anlage liegt inmitten einer herrlich angelegten, riesigen Gartenanlage, die früher eine Obstplantage war. Über der Region um Palm Springs, die immernoch ein beliebter Fluchtpunkt der Hollywood-Elite ist, weht nach wie vor ein glamouröser Hauch des alten Hollywood. Die Anlage liegt im Herzen der Wüste, nur 30 km von Palm Springs entfernt und beherbergt einen der schönsten Spas des Landes. La Quinta Resort & Club gehört zur renommierten "The Waldorf = Astoria Collection".Marco führt uns sehr unterhaltsam in der ersten Episode durch seinen beruflichen Werdegang gepaart mit Geschichten von Menschen die ihm auf dieser Reise begegnet sind, wie Hoheiten z.B. die britische Queen, der Dalai Lama sowie Prominenz aus dem Sport wie Serena Williams oder Stars wie Santana und so Viele mehr. Und das Beste ist, es geht in einem zweiten Teil weiter....La Quinta Resort & ClubMarco FoelskeSchaut auch mal auf Instagram @muttersprachepodcast oder der LinkedIn Gruppe Muttersprache vorbei.Mich findest Du hier: https://www.linkedin.com/in/monique-menesi/https://www.meetus.us/oder per Email: monique@meetus.usDeineMoniqueSponsor dieser Folge ist www.mygermany.comIn Deutschland einkaufen, so komfortable und einfach als ob man hier wohnen würde. Die myGermany GmbH bietet seinen Kunden die Möglichkeit an aus den USA heraus auf deutschen Shops einzukaufen sowie von deutschen Herstellern Produkte zu beziehen und diese im Anschluss schnell und zuverlässig sich liefern zu lassen, inkl aller notwendiger Dokumente und Anmeldungen. Dank günstiger Rahmenverträge mit allen gängigen Versanddienstleistern und der Möglichkeit von Paketkonsolidierungen immer zum besten Preis. Schau doch mal bei myGermany.com vorbei.

*This episode was originally aired on Shrugged Collective on 7/22/19* "Since joining the team in 2008 as Assistant Director of Food & Beverage, his innovative, fresh ideas and determination have enabled him to quickly excel through the ranks, holding various positions at the resort including Director of Food & Beverage, Director of Rooms and Resort Manager. Flores’ multifaceted experience and familiarity with The Resort at Pedregal paired with his compassionate leadership skills allow him to further enhance the resort’s undisputed benchmark for providing the very finest in luxury hospitality and guest satisfaction. During his tenure, The Resort at Pedregal has been named the No. 1 Resort in Mexico by Travel + Leisure three times since the grand opening, was awarded the coveted Forbes Five-Star achievement for both the hotel and spa, and is consistently in the top 5 Resorts in Mexico (Western) in Condé Nast Traveler. Flores earned a Bachelor of Applied Science degree in Biomedical and Medical Engineering from the Universidad Autonoma de Guadalajara. "

Join Benjamin Starr as he interviews Richard Yazbek, the Resort Manager of Ingenia Holidays Cairns Coconut. Hear about what makes the resort so special and why they were they won the prestigious TripAdvisor's Top 25 Resorts in the World for Families. See acast.com/privacy for privacy and opt-out information.

As General Manager of The Resort at Pedregal, Fernando Flores brings more than 18 years of hospitality experience to the award-winning property. In his role, Flores is responsible for continuing the success of the prestigious resort while cultivating both domestic and international relationships with guests, colleagues and owners. From achieving financial results and implementation of capital expense projects and focusing on maintaining an efficient and profitable function of the day-to-day operations on property, to providing exceptional guest service and satisfaction property-wide, Flores has made an impact at the resort for over a decade.      Since joining the team in 2008 as Assistant Director of Food & Beverage, his innovative, fresh ideas and determination have enabled him to quickly excel through the ranks, holding various positions at the resort including Director of Food & Beverage, Director of Rooms and Resort Manager. Flores’ multifaceted experience and familiarity with The Resort at Pedregal paired with his compassionate leadership skills allow him to further enhance the resort’s undisputed benchmark for providing the very finest in luxury hospitality and guest satisfaction. During his tenure, The Resort at Pedregal has been named the No. 1 Resort in Mexico by Travel + Leisure three times since the grand opening, was awarded the coveted Forbes Five-Star achievement for both the hotel and spa, and is consistently in the top 5 Resorts in Mexico (Western) in Condé Nast Traveler.     Flores earned a Bachelor of Applied Science degree in Biomedical and Medical Engineering from the Universidad Autonoma de Guadalajara.    To say the Resort at Pedregal is phenomenal would be an understatement. The five-star resort is ranked by Forbes, TripAdvisor, and received Travel Leisure’s World’s Best Awards making it’s resume speak for itself. In today’s episode, Jason and Fernando discuss how reaching this degree of service and notoriety was possible. Through creating and maintaining a service culture rooted in harvesting meaningful connections and positive impact, The Resort at Pedregal is second to none when it comes to the service industry. With over a decade of experience, Fernando provides insight and takeaways for any business owner in today’s show. Enjoy!    Minute Breakdown:    0-5 – Getting Started in Customer Service Industry  5-10 – Creating and Maintaining Quality  10-15 – Rebranding: Communicating Mission and Vision  15-20 – Identifying Talent and Onboarding Process  20-25 – Making Your Team Gameday Ready   25-30 –Refining and Practicing Standards: Creating Alignment    Check out The Resort at Pedregal here: www.theresortatpedregal.com  Find The Resort at Pedregal at @resortatpedregal  Find Jason at @jasonkhalipa  Keep up with Jason’s latest project at: www.ncfitcollective.fit 

This is an interview with Musket Cove Island Resort Manager Joe Mar about why he loves this resort. Joe has been on the island since childhood and shares some interesting stories with American Journalist Victoria Gaither about this magical place. To learn more about Musket Cove visit the website http://www.musketcovefiji.com/

Today on the Jane Wilkens Michael Show…Better Than Before, Jane will be having a “Spa Talk” with renowned beauty, health and fitness experts from the world-class Mirbeau Inn & Spa in both New York and Massachusetts. Jane will be joined by Catherine Sinclair, Spa Director and Resort Manager at Mirbeau Inn & Spa in Skaneateles, New York, as well as their Health & Wellness Coordinator, Debbie Bobbett. Natalie Ward, General Manager at their sister Inn and Spa in Plymouth, Massachusetts will also be a guest. The ladies will discuss recent health, wellness and beauty trends, their most popular treatments, what impact workouts have on our overall wellbeing and lifestyle, and what’s new in natural/organic products. They will also share tips for living a healthy life between work and leisure, the best ways to unplug and relax, and how to take the spa experience home with you.

Today on the Jane Wilkens Michael Show…Better Than Before, Jane will be having a “Spa Talk” with renowned beauty, health and fitness experts from the world-class Mirbeau Inn & Spa in both New York and Massachusetts. Jane will be joined by Catherine Sinclair, Spa Director and Resort Manager at Mirbeau Inn & Spa in Skaneateles, New York, as well as their Health & Wellness Coordinator, Debbie Bobbett. Natalie Ward, General Manager at their sister Inn and Spa in Plymouth, Massachusetts will also be a guest. The ladies will discuss recent health, wellness and beauty trends, their most popular treatments, what impact workouts have on our overall wellbeing and lifestyle, and what’s new in natural/organic products. They will also share tips for living a healthy life between work and leisure, the best ways to unplug and relax, and how to take the spa experience home with you.

Today on the Jane Wilkens Michael Show…Better Than Before, Jane will be having a “Spa Talk” with renowned beauty, health and fitness experts from the world-class Mirbeau Inn & Spa in both New York and Massachusetts. Jane will be joined by Catherine Sinclair, Spa Director and Resort Manager at Mirbeau Inn & Spa in Skaneateles, New York, as well as their Health & Wellness Coordinator, Debbie Bobbett. Natalie Ward, General Manager at their sister Inn and Spa in Plymouth, Massachusetts will also be a guest. The ladies will discuss recent health, wellness and beauty trends, their most popular treatments, what impact workouts have on our overall wellbeing and lifestyle, and what’s new in natural/organic products. They will also share tips for living a healthy life between work and leisure, the best ways to unplug and relax, and how to take the spa experience home with you.