Podcasts about service organization

Welcome to season four - woohoo!After a long hiatus, we start off with a new-too-us format: a panel discussion. Episode one is a discussion about the role of Energy Advisors in Canada, co-hosted by Blue House Energy Program Coordinator, Carla Harder.My guests include Cindy Gareau, Executive Director of the Canadian Association of Consulting Energy Advisors, two master energy advisors, Toby Smith with Building Knowledge Canada and Amelie Caron with EcoSynergy.Highlights:Overcoming the challenges of Probationary Files as a new Energy AdvisorWhat is the difference between a Service Organization and an Energy Advisor Group? How do they work with EA - pay models, scope of work in the field, etc.?Finding a quality Service Organization (SO) and employer that align with your career goals.Details on CACEA new Field Tech designation for new construction currently in developmentLet's dive in!Are you interested in having a conversation with Shawna on This Must Be the Place? Reach out by email to Jessica,  jessica@bluehouseenergy.com.(C) 2025 This Must Be The Place. Creative ownership rights Blue House Energy.

In this episode, Jeffrey discusses building a service organization Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Aaron Bowman, Executive Director for USO Florida (United Service Organization) joins JMN to discuss their specialized USO license plates program. Portions of the fee for these plates would go to support military families in Florida, and various programs in support of service personnel. Visit the DMV website or visit WWW.USO.ORG/SPECIALTYLICENSEPLATE to preorder.

Host Ericka Adler welcomes new Roetzel partner Jonna Eimer to discuss the ins and outs of Management Service Organizations. Learn what MSOs are, the types of professions that utilize them, and why they are essential for non-licensed professionals seeking entry into the healthcare industry. Ericka and Jonna delve into the topic of the corporate practice of medicine and how MSOs help non-healthcare entities navigate the legal hurdles. They explain the distinct roles of licensed providers in clinical matters and management entities in non-clinical aspects, such as HR, billing, and compliance. Discover how professional entities operate and pay management fees, and the strict regulations surrounding these fees. They also highlight the unique benefits of MSOs and emphasize the importance of adhering to state and federal laws when employing this model. Tune in as Ericka and Jonna share real-world examples showcasing the different considerations and documentation required for various types of practices seeking to establish MSOs, providing valuable insights into the complexities and potential risks involved. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Join host Ericka Adler as she welcomes new Roetzel partner Jonna Eimer on the #HealthLawHotSpot, to discuss the ins and outs of Management Service Organizations (MSOs). Learn what MSOs are, the types of professions that utilize them, and why they are essential for non-licensed professionals seeking entry into the healthcare industry. Ericka and Jonna delve into the topic of the corporate practice of medicine and how MSOs help non-healthcare entities navigate the legal hurdles. They explain the distinct roles of licensed providers in clinical matters and management entities in non-clinical aspects, such as HR, billing, and compliance. Discover how professional entities operate and pay management fees, and the strict regulations surrounding these fees. They also highlight the unique benefits of MSOs and emphasize the importance of adhering to state and federal laws when employing this model. Tune in as Ericka and Jonna share real-world examples showcasing the different considerations and documentation required for various types of practices seeking to establish MSOs, providing valuable insights into the complexities and potential risks involved.

In this week's episode of Let's Get Civical, Lizzie and Arden do a deep dive into the United Service Organization or the USO! Join them as they discuss the history of the USO, the flaws of its early years, and what the organization does for troops today!  Follow us on Twitter and Instagram at @letsgetcivical, @lizzie_the_rock_stewart, and @ardenjulianna. Or visit us at letsgetcivical.com for all the exciting updates! Learn more about your ad choices. Visit megaphone.fm/adchoices

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world. My guest in this episode is Kate Tarling, a service leader and specialist who helps large organisations create successful services, by changing their working practices. She does this through consulting, training and writing, and regularly advises boards, executives and teams. She's managing director of a services consultancy she founded in 2012 and previously held senior leadership roles in government and the private sector. She is the author of best-selling book The Service Organization.  Here we speak about her must-read book, ways to enable change and service design within large organisations, how to understand and help people get aligned, and the relationship of service design to product design. I really enjoyed our conversation and could have gone on much longer. I hope you enjoy it too! Show Links This show's web page Kate Kate's website Kate on LinkedIn Kate on Twitter The Service Organization book site Andy Subscribe to Power of Ten Subscribe to Andy's newsletter Doctor's Note Andy's online courses Andy on Mastodon Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Jonathan Mosier, President of the Downtown San Diego Lions Club, talks about the Club's more than a century of giving back in the areas of vision and hearing impaired; affordable senior/disabled housing options; and youth-serving programs.

On this episode, we delve into a significant design challenge that goes beyond the traditional approach of designing single services. Instead, we explore how we can design entire organizations to consistently and continuously improve services we provide. This shift is essential to create conditions that lead to successful services and positive impacts on customers and users. I had the pleasure to discuss this with Kate Tarling, who is also the author of The Service Organization. Kate Tarling believes that the topic holds great importance as many prominent organizations invest substantial resources in one-off changes without fully understanding how these changes impact their services and overall effectiveness. Kate will share iconic stories and lessons learned to show how service design can thrive when it acknowledges the wider organizational context. Join us as we uncover the transformative potential of this approach. -Marc --- [ 1. GUIDE ] --- 00:00 Welcome to episode 181 06:00 Who is Kate 07:00 Lightning Round 11:15 The reason behind the book 18:30 Leadership 19:45 Soccer Analogy 23:45 What the book centers on 25:00 Practice tools examples 28:00 Understanding the word "services" 30:45 Transforming the organization 34:15 The role responsible for funding 41:30 The Gap 44:30 What's missing 47:30 Why it's an integral part 49:30 Questions that rose 51:45 Examples of Operating Models 54:45 Closing Thoughts 56:30 Kate's Book --- [ 2. LINKS ] --- * https://www.linkedin.com/in/kate-tarling-6b43b19/ * The Service Organization by Kate Tarling (Kate's Book) * Recoding America by Jennifer Pahlka (Book) --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals. https://servicedesignshow.com/circle

In this edition of TerraLex's INSight we talk with Catherine MacDonagh, CEO and Founder of Legal Lean Sigma Institute. Catherine is a true trailblazer in the legal industry. She's an award-winning lawyer-entrepreneur and innovator who's known for consistently launching first to market offerings to the legal industry for nearly 30 years. One of those offerings is the Legal Lean Sigma Institute, which provides expert consulting, project facilitation and support, and certification courses, virtual certificate programs, workshops, programs, retreats, and presentations specifically for legal and business professionals. Catherine is also a co-founder of the Legal Sales &Service Organization and its renowned Raindance Conference, now in its 21st year.

Bill Klepper, a financial industry professional, is a longtime member of Rotary Club of Simi Sunrise. He is also the past president of the group and is involved with the Simi Valley Police Foundation. Jose Martinez, owner of Mission Burrito in Simi Valley, also is a member of Rotary Sunrise in Simi who enjoys giving back to the community. The two stop by the Acorn Podcast Studio to discuss with Simi Valley Acorn editor Sylvie Belmond what volunteering means to them. Support the show

Today we are joined by Catherine Alman MacDonagh, a lawyer, entrepreneur, and CEO and founder of the Legal Lean Sigma Institute. Catherine started her legal career as director of corporate marketing for Counsel Connect, a first-of-its-kind social network platform for attorneys. After several roles in marketing and business development at law firms, she founded the Legal Sales and Service Organization, where she developed the Legal Lean Sigma Institute. The Institute was formed out of Catherine's interest in “harnessing the power of teams.” She believes that change management can help address matters such as DEI, the war for talent, and improving employee and client experiences. Catherine has also founded the Coalition of Professional Services Providers and co-founded Legal Sustainability and Social Impact. Additionally, she is the chief enthusiasm officer and co-founder of The Legal Mocktail, a program that teaches legal professionals the skills of networking through fun simulation exercises. In our discussion, Catherine tells us about how she was introduced to Lean and Six Sigma, how she confronts attorney skepticism toward change management, and what being a chief enthusiasm officer means to her.

Barbara Brill, a volunteer with the Newport Service Organization, is here to talk about the NSO, gifts for the holiday, how to donate, how to volunteer, what the thrift store has, and lots more

LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Jennifer Millsap, Georgia Dermatology and Skin Cancer Center (North Fulton Business Radio, Episode 541) Jennifer Millsap, Georgia Dermatology and Skin Cancer Center, joined host North Fulton Business Radio host John Ray at the 2022 Rotary Golf and Tennis Tournament, LIVE at Brookfield Country Club. They […] The post LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Jennifer Millsap, Georgia Dermatology and Skin Cancer Center appeared first on Business RadioX ®.

LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Jim Conroy, Chief of Police, City of Roswell (North Fulton Business Radio, Episode 542) Chief Jim Conroy joined host North Fulton Business Radio host John Ray at the 2022 Roswell Rotary Golf and Tennis Tournament, LIVE at Brookfield Country Club. They discussed the police department, […] The post LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Jim Conroy, Chief of Police, City of Roswell appeared first on Business RadioX ®.

LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Lindsey Petrini, Wellstar North Fulton Hospital (North Fulton Business Radio, Episode 543) Lindsey Petrini, COO of Wellstar North Fulton Hospital, joined North Fulton Business Radio host John Ray at the 2022 Roswell Rotary Golf and Tennis Tournament, LIVE at Brookfield Country Club. Lindsay discussed how […] The post LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Lindsey Petrini, Wellstar North Fulton Hospital appeared first on Business RadioX ®.

LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Andrew Dalby, Atlanta Reroof Specialists (North Fulton Business Radio, Episode 544) Andrew Dalby of Atlanta Reroof Specialists joined North Fulton Business Radio host John Ray at the 2022 Roswell Rotary Golf and Tennis Tournament, LIVE at Brookfield Country Club. They discussed the splendid work of […] The post LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Andrew Dalby, Atlanta Reroof Specialists appeared first on Business RadioX ®.

LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Hal Coleman, Coleman Services (North Fulton Business Radio, Episode 547) Hal Coleman, President of Coleman Services, joined host North Fulton Business Radio host John Ray at the 2022 Roswell Rotary Golf and Tennis Tournament, LIVE at Brookfield Country Club. They discussed Hal’s community service, his […] The post LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Hal Coleman, Coleman Services appeared first on Business RadioX ®.

LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Karen Schwank, KEE Designs, Inc. (North Fulton Business Radio, Episode 548) Karen Schwank, President of Kee Designs, Inc. joined North Fulton Business Radio host John Ray at the 2022 Roswell Rotary Golf and Tennis Tournament, LIVE at Brookfield Country Club. They discussed KEE Designs, Inc., […] The post LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Karen Schwank, KEE Designs, Inc. appeared first on Business RadioX ®.

LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Trummie Patrick, State Farm Insurance (North Fulton Business Radio, Episode 540) Trummie Patrick, State Farm Agent and long-time Roswell Rotary member, joined host John Ray at the 2022 Roswell Rotary Golf and Tennis Tournament, LIVE at Brookfield Country Club. They discussed Trummie’s previous term as […] The post LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Trummie Patrick, State Farm Insurance appeared first on Business RadioX ®.

LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Kurt Wilson, Mayor of the City of Roswell (North Fulton Business Radio, Episode 539) Kurt Wilson, Mayor of the City of Roswell, joined host John Ray at the 2022 Roswell Rotary Golf and Tennis Tournament, LIVE at Brookfield Country Club. They discussed Kurt’s involvement in […] The post LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Kurt Wilson, Mayor of the City of Roswell appeared first on Business RadioX ®.

LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Trummie Patrick, State Farm Insurance (North Fulton Business Radio, Episode 540) Trummie Patrick, State Farm Agent and long-time Roswell Rotary member, joined host John Ray at the 2022 Roswell Rotary Golf and Tennis Tournament, LIVE at Brookfield Country Club. They discussed Trummie’s previous term as […]

LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Kurt Wilson, Mayor of the City of Roswell (North Fulton Business Radio, Episode 539) Kurt Wilson, Mayor of the City of Roswell, joined host John Ray at the 2022 Roswell Rotary Golf and Tennis Tournament, LIVE at Brookfield Country Club. They discussed Kurt’s involvement in […]

LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Kurt Hilbert, Hilbert Law (North Fulton Business Radio, Episode 538) Kurt Hilbert, Hilbert Law, joined host North Fulton Business Radio host John Ray at the 2022 Roswell Rotary Golf and Tennis Tournament, LIVE at Brookfield Country Club. They discussed Kurt’s charity work, the splendid work […] The post LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Kurt Hilbert, Hilbert Law appeared first on Business RadioX ®.

LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Frank Brown, Brown & Co. Jewelers (North Fulton Business Radio, Episode 536) Frank Brown of Brown & Co. Jewelers joined host John Ray at the 2022 Roswell Rotary Golf and Tennis Tournament, LIVE at Brookfield Country Club. They discussed the creation of the tournament, the […] The post LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Frank Brown, Brown & Co. Jewelers appeared first on Business RadioX ®.

LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Bob Hagan, Sterling Healthcare Management (North Fulton Business Radio, Episode 534) Bob Hagan, President and Owner of Sterling Healthcare Management, joined host John Ray at the 2022 Roswell Rotary Golf and Tennis Tournament, LIVE at Brookfield Country Club. They discussed Bob’s previous roles within Rotary, […] The post LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Bob Hagan, Sterling Healthcare Management appeared first on Business RadioX ®.

LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Frank Brown, Brown & Co. Jewelers (North Fulton Business Radio, Episode 536) Frank Brown of Brown & Co. Jewelers joined host John Ray at the 2022 Roswell Rotary Golf and Tennis Tournament, LIVE at Brookfield Country Club. They discussed the creation of the tournament, the […]

LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: Bob Hagan, Sterling Healthcare Management (North Fulton Business Radio, Episode 534) Bob Hagan, President and Owner of Sterling Healthcare Management, joined host John Ray at the 2022 Roswell Rotary Golf and Tennis Tournament, LIVE at Brookfield Country Club. They discussed Bob’s previous roles within Rotary, […]

LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: John Carruth, Roswell Rotary Club (North Fulton Business Radio, Episode 527) John Carruth, President of Roswell Rotary Club, joined host John Ray at the 2022 Roswell Rotary Golf and Tennis Tournament, LIVE at Brookfield Country Club. They discussed John’s role as President, his career in […] The post LIVE from the 2022 Roswell Rotary Golf and Tennis Tournament: John Carruth, Roswell Rotary Club appeared first on Business RadioX ®.

A CUSO (Credit Union Service Organization) is an organizational entity owned by credit unions that provides at least four types of loans: residential mortgage, business, student, and credit card. Unfortunately, as the years progressed, it became quite archaic for CUSO not to have the lending powers assist credit unions in all types of loans. And in October 2021, changes were made that expanded its activities and services. Helping you keep up to date with the latest on CUSO, Mark Treichel invites a guest who has been assisting credit unions in finding ways to collaboratively work with other credit unions and third-party services. In this episode, Brian Lauer of Messick Lauer & Smith P.C. helps untangle the knots made by the movements of CUSO and dives deep into the new CUSO regulation, CUSO trends, and why every credit union should consider investing in a CUSO. He also talks about it in relation to FinTech and cryptocurrency. Interested to learn more? Tune into this conversation!

CEO of Trail Life USA Mark Hancock shares his mission to be the premier national character development organization for young men as an alternative to the Boy Scouts Trail Life USA is a Christ-Centered, Boy-Focused Outdoor Adventure, Leadership, and Service Organization. Trail Life's mission is to raise godly young men in an ungodly culture. Mark Hancock serves as Chief Executive Officer of Trail Life USA. He was named to the American Family Association's '40 Faithful'. An author, award-winning writer, and conference speaker, he

Facilitating introductions between independent sponsors and capital partners who can fund their deals is the first step in a successful M&A scenario. Knowing how to efficiently leverage relationships and get in front of the right people is key to getting deals done.  Christian Berger joins this episode of Deal-by-Deal to share how introductions play into business development and his approach to the process.  “We [make introductions] to help our clients, prospective clients, and others in our network meet each other and find opportunities that they otherwise wouldn't have seen,” Christian explains. Ultimately the goal of making introductions is to complete successful private equity partnerships.  Also on this episode, get insights into the best way to approach finding introductions. Christian shares how to calculate the number of introductions you might need by sharing his three assumptions for finding investors, and outlining what a capital firm considers a strong deal.  Christian and Greg also share details on the upcoming https://www.independentsponsorconference.com/ (McGuireWoods Independent Sponsor Conference) in Dallas. The conference is an opportunity to see firsthand what makes McGuireWoods a collaborative firm that knows how to leverage relationships to make the right introductions.    Featured GuestName: https://www.mcguirewoods.com/people/b/christian-f-berger (Christian Berger) Title: Partner at McGuireWoods Speciality: Joining McGuireWoods in 2015, Christian focuses on helping new and existing clients in the firm's private equity practice. He has received a number of industry awards, including the Most Innovative Law Firm in the Business of Law from the Financial Times in 2018, and Executive of the Year by Legal Sales and Service Organization in 2018. Connect: https://www.linkedin.com/in/christianberger/ (LinkedIn)  Acquired KnowledgeTop takeaways from this episode  ★ The investor introduction process. Facilitating investor introductions is part of business development. It's a way to connect with clients who are doing M&A deals that need legal counsel. A firm like McGuireWoods helps guide independent sponsors to get a clear understanding of the opportunity and find the right investors for their unique position.   ★ Attributes that make an independent sponsor attractive to a fund. These funds are looking for someone who has an attractive opportunity requiring capital that matches the needs of their fund. It's common to see single transactions in the 20 million dollar range, with many private equity firms looking to make 10 transactions out of a single fund. It's important to have a clear identity that allows firms to match what you need with the box they're looking to fill.  ★ Three assumptions when finding investors for a deal. First, what is the target check size for the investors? Secondly, what percentage of investors will accept an introductory call from an independent sponsor? Third, how many investors will be willing to invest in a deal? Asking these questions allows you to work backward and determine how wide you need to cast your net.  ContactConnect with us on https://www.facebook.com/mcguirewoods (Facebook), https://www.twitter.com/McGuireWoodsLLP (Twitter), https://www.instagram.com/mcguirewoods_llp (Instagram), https://www.youtube.com/channel/UCHrca2d_8eo1cP09Tix264g (YouTube). This podcast was recorded and is being made available by McGuireWoods for informational purposes only. By accessing this podcast, you acknowledge that McGuireWoods makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in the podcast. The views, information, or opinions expressed during this podcast series are solely those of the individuals involved and do not necessarily reflect those of McGuireWoods. This podcast should not be used as a substitute for competent legal advice from a...

Annie chats with John Raughter, the deputy director of American Legion, regarding Memorial Day. Annie asks Raughter to share the purposes, services, and programs of the American Legion Association. Raughter then explains what Memorial Day means to him as a veteran. 

Today I'd like to start with a question: What if you could 15x your company in 24 months? We all understand that this is virtually impossible as a solopreneur. As delegation creates the space for growth.  It is very possible for you to 15x your business by dedicating yourself to becoming really good at hiring. This starts with changing your attitude. “I hate hiring”, or “I'm not good at hiring” or “I'll delegate this to someone else” will not get you where you want to go. It also sets you and your team up for failure. Today is your wake-up call to embrace getting really good at hiring. Because the lifeblood of Your business is WHO you hire. Guest:  Johnny Robinson is owner of Orange Window Cleaning & Mary & A Mop (Maid Service). During his freshman year of college, Johnny and his best friend Sergio started a window cleaning company by going door to door to small mom and pop businesses. As they continued to pound the pavement, the business started to grow through word of mouth. They started to see the potential for an actual business by building a great reputation, and doubling down on digital marketing.  Fast forward to today, Orange Window Cleaning has AT LEAST doubled every year since starting the business. One key component to this rapid growth has been hiring for performance. Today we discuss: Why it is important change your relationship with hiring Hiring Story Johnny's Story - employee doing cocaine at the customer's house. Left residue in the bathroom. 2 months of problems ignored. Operated out to the scarcity mindset and kept them.  Confronted and they wouldn't own up to it. The customer sent pictures. Fired them on the spot. Shifted mindset- take hiring process more seriously Challenges today? Running off emotion over kpi's Hate hiring! Hiring whoever/ too fastDesperate for people  Hiring family or friends Keeping people too long Why is this important to the company? Hiring is hard Hard to see the problems when you are in the trenches Treat hiring like marketing-Keep the funnel full when you run into problems Rick's Nuggets: Don't hate hiring if you are good at it Tell yourself- I'm Awesome at hiring  The lifeblood of your business is who you hire How do we solve the problem?  Listen to podcasts related to industryHome Service Expert   Stop taking referrals from the wrong people (c- players)Hired 2 people from one underperformer  Vetting with pre-qualification questions tied to core valuesSituational questions Hired one of their best people this way Always be hiringFunnel full of applicants Run ads - like sales Appointment setter (vetting) and Interviewer -closer  Performance based pay structureIncentive based- review bonus, upsell bonus,  Commission - selling a neighbor Hourly was killing morale  rewarded for hard work Rick's Nuggets: Hire power radio??  Document & Practice Treat like your pitch deck Internalize and teach Discovery call Key Takeaways that the Audience can plug into their business today! (Value): Performance based pay structure - making sure our employees were aligned with the companies goals - growth ABH - Always be hiring Join a peer group - EO Guest Links: LinkedIn: https://www.linkedin.com/in/johnny-robinson-a2b632120/ Company: https://orangewindowcleaning.com/ LinkedIn: https://www.linkedin.com/company/orange-window-cleaning/ Instagram: https://www.instagram.com/orange_windowcleaning/ Host Links: LinkedIn: https://www.linkedin.com/in/rick-girard-07722/ Company: https://www.stridesearch.com/ Podcast: https://www.hirepowerradio.com Authored:  "Healing Career Wounds"  https://amzn.to/3tGbtre HireOS inquiry: rick@stridesearch.com Show Sponsor: Criteria Corp: https://www.criteriacorp.com/

Microsoft’s security team identifies a Phishing-as-a-Service organization called BulletProofLink, the European Commission will reportedly introduce a proposal for a common charger standard this week, and OnStar is coming to Amazon Echo devices. MP3 Please SUBSCRIBE HERE. You can get an ad-free feed of Daily Tech Headlines for $3 a month here. A special thanks toContinue reading "Microsoft Identifies a Phishing-as-a-Service Organization – DTH"

Today, in the Invent Like An Owner Podcast, Dave speaks with Colleen Byrum and Jane Slade. The discussion surrounds how the Customer Service team wasn't just the people in the Customer Service department, but everyone who joins the company. In the early days, almost all employees got trained in Customer Service support, even engineers and SVPs!Jane Slade, former director of Customer Service Strategy - Customer Experience, Product Development, Finance, and Operations. Colleen Byrum, former director of Customer Service and former VP for Amazon.de and Amazon.co.uk. Recently, both were working at Freightera. Episode Resources: Colleen Byrum's LinkedIn Jane Slade's LinkedIn Freightera Freight Marketplace Subscribe to our Newsletter Find Dave on LinkedIn and Twitter What to Listen For: 00:00 Intro 02:03 What customer service support was like in the early days 04:09 Varying questions from Amazon's early adaptors 05:58 Training for customer support was done basically side by side 06:57 Mid-May 1996 was the first flood of customers 08:40 Early customer support was phone-only before email became dominant 09:45 Jeff Bezos liked to hire smart people (advanced degrees were a good proxy) 12:00 The number one Customer Service question 12:32 What happened after the Wall Street Journal surge? 19:04 Jeff looked for intuitive qualities in people 20:57 Massive search to fill up shortage in Customer Service headcount 22:50 Amazon Customer Service support scaling up 25:33 Third party CS software could not keep up with the existing volume 29:15 Customers call because something went wrong 31:43 Figuring out which orders should go first 34:48 Key metrics in sending and tracking orders 36:18 Hands are full during Christmas and people are being sent to distribution centers  39:11 Customer Service is an incubator for other jobs in Amazon 40:32 Working around very small vendors for books 42:47 What's the most memorable online complaint? 44:07 CS lessons for startup companies

Institute for Global Engagement's Nick Pitts looks at the CPAC meeting and Bethany Christian Services relenting to pressure to place foster children in homes of LGBT couples.  Philos Project's Luke Moon talks about the latest tensions between the US and Iran, the Pope's planned visit to Iraq, and more.

Institute for Global Engagement's Nick Pitts looks at the CPAC meeting and Bethany Christian Services relenting to pressure to place foster children in homes of LGBT couples.  Philos Project's Luke Moon talks about the latest tensions between the US and Iran, the Pope's planned visit to Iraq, and more.

VA Loan Q&A SJSU Veterans Service Organization Interested in learning about combining benefits - local programs for first time home buyers, local programs for veterans, etc in addition to VA loan. Should I think of buying a single house if I am the only one who works in my family? (I currently own a mobile home). Is a drilling reservist eligible for VA Home Loans ? As a veteran student, our only source of income could potentially be our VA benefits. During the home loan application process, there is a section for income verification. Can we use our VA benefits for income verification? Would we be approved for a home loan if our only source of income is our VA benefits? How to get started for someone who has never done anything related to real estate? To be able to but a home in the Bay Area Bay area what's the average yearly wage? In my research, I've discovered that bank/lenders don't consider post 9/11 G.I. Bill benefits as reliable income. Is this true? How does the VA home loan work for dual veteran households? --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/siliconvalleyliving/message

In this episode of the Agency Intelligence podcast miniseries, Age of Indiependence, host Katlyn Eggar interviews Tolga Demirel, the Co-Founder of Agency Zoom. Tolga talks about the power that a highly trained and highly motivated team can have in an agency, and the significance of technology to an agency. Episode Highlights: Katlyn introduces Tolga Demirel. (1:21) Tolga shares that he started his insurance career in late October 2011. (3:35) Where did Tolga get the idea for Agency Zoom? (5:12) Tolga shares that they are where they are today, because of their cultural adaptation. (8:36) What are some of the differences that Tolga has seen in the struggles that agency owners are facing? (11:05) Tolga mentions that the biggest change that he has seen is an increased appetite for technology. (12:54) Katlyn shares that in the insurance world, the agency owner is viewed by the carrier as a distribution point or distribution channel. (17:14) For the agency owner, what are some key elements that they need to be able to get visibility on before they can hold their team accountable for big changes? (18:52) Katlyn thinks that accountability is a challenge within organizations in every department and a huge challenge for the leaders. (22:49) How would Tolga reinvest the time, talent, energy, and resources into transforming the agency into a sales organization? (27:37) Tolga shares that you should be creative in how to keep your people motivated, fairly compensate them, and let them grow together with your agency. (29:49) Katlyn thinks that team culture and being all about people still exists in an agency that has a sales organization mindset. (32:21) Tolga believes that when you make your customers happy, you become happy. (36:46) Tolga shares that you should view automation in a way that it can help your agency on both sides, and sales enablement is an area where there's a tremendous need in the independent space. (38:18) Tolga mentions that proactive engagement is going to win the future. (38:59) Resources Mentioned: Agency Intelligence We Got Your Podcast Reach out to Jason Cass LinkedIn- Katlyn Eggar LinkedIn- Tolga Demirel Agency Zoom Advertisers: Imperial Premium Finance Specialists ePayPolicy

Jose Cruz, President of the Downtown San Diego Lions Club, talks about preparations for the Club's 100th Anniversary in two years. Cruz chats about the Club's programs and services, and it's push to increase its membership.

Grow Your Speaking Biz Learn, share, grow and get connected today. www.SpeakingBizCommunity.com NOTE: Get access to 400 + new speaking opportunities a month + Wendi’s new 4-Phase Booked Solid Success Path and an awesome community.   The Charli Jane Speakers Club doors are currently closed. Join our waitlist to be notified when the doors are open and gain access to over 400 speaking opportunities every month + the Booked Solid Success Path + an awesome community! Join our waitlist here: https://charlijane.com/charli-jane-speakers-club/ Today’s Podcast:  Increase your Reach with a Service Organization Some organizations meet weekly and have set aside a portion of their meeting for a presentation.  With around 50 meetings a year, they are hungry for speakers to present to their group. To become a better-known and polished speaker, saturate your local market with speaking engagements. Soon people won’t be able to avoid seeing your name as the featured speaker, the headliner, a supporting break-out instructor, and more.  Another bonus of this method is that it doesn’t matter whether your target market is business or personal.  The people in the room are professionals, and of course they are people who have families and everyday concerns as well. As an added bonus, the professionals in the room are from a wide variety of businesses and hold many different positions.  Ask the people you sit with or who thank you afterwards for opportunities to present at their place of business.  This may also give you a ready opportunity to do longer presentations with a fee. Resources: This will really help you grow your business…. How to Be a $10K Speaker: It’s Not What You’re Thinking – Watch the video training here https://charlijane.com/free-to-10k   Psst ... If you have a few minutes I would LOVE a review, thank you! :-)     

Silvia is a co-founding Principal of LawVision Group. A sought-after speaker and recognized leader in law firm business strategy, Silvia assists firms with strategic business planning, key client retention and growth strategies, client service strategies, and leadership and organizational culture. She is an Adjunct Faculty member at George Washington University where she teaches in the Masters in Law Firm Management program. Silvia is the co-author of The Woman Lawyer's Rainmaking Game, published by West, and co-author of From Key Clients to Strategic Account Management and Rainmaking Advantage. She is the co-founder and active board member of the Legal Sales and Service Organization. She is a former elected President of the Legal Marketing Association and is an elected Fellow of the College of Law Practice Management. https://lawvision.com  

David Douglas, VP of Service Management at Scientific Games, talks with Sarah about how to focus on continuous improvement and innovation in a mature service organization.

Part 3 in our Series on Culture. Today we look at a Service culture for the organization. This gives us a conclusion to our three part series on culture: The frontline, Leaders and the Service Organization.

Part 3 in our Series on Culture. Today we look at a Service culture for the organization. This gives us a conclusion to our three part series on culture: The frontline, Leaders and the Service Organization.

Katie Gambill and Charlie Koon chat with Andrew Kester, the Director of the Montgomery County Veteran's Service Organization, about the services they provide and the alarming number of Veterans who are not taking advantage of their benefits. He also talks about an upcoming event in town he hopes will make more Veterans aware of the organization and what it can do for them.

Beth Cuzzone is the Chief Business Growth Officer for Goulston & Storrs in the firm’s Boston office. She has more than 25 years of legal marketing and sales experience, and is known for her first-to-market initiatives. In addition to her role at Goulston & Storrs, an AmLaw 200 firm, Beth is the co-founder of the Legal Sales and Service Organization (LSSO). LSSO delivers the education and resources that lawyers and those who work with them need to improve their sales and client service skills. What you’ll learn in this episode: What surprising results LSSO found in a survey of law firm marketing professionals. Why marketing and business development/sales teams are converging within many law firms, and why this trend is set to continue. How the merger of marketing and business development is empowering content selling to drive client acquisition. Why product knowledge and understanding your firm’s pressure points are critical for fulfilling your role in marketing. Ways to contact Beth: Website: www.goulstonstorrs.com Website: www.legalsales.org Twitter: @BethCuzzone Infographic

Are you still deploying machines manually? Do you have to login to machines to apply changes? Do you spend hours or even days to detect infrastructure issues messing with your test execution or even production? We have the answer for your pain: Listen to this podcast!Markus Heimbach leads the Infrastructure and Service team at Dynatrace and explains how they got rid of Snowflakes (not in the political sense), tackled the Configuration Drift issue, and how his team became a Service Organization powering the innovation at Dynatrace R&D. Get a glimpse of his talk track from his presentation at #devone.at - https://speakerdeck.com/markusheimbach/infrastructure-as-code As another teaser: you will hear about Test Automation of Infrastructure Code, leveraging Docker and Kubernetes (k8s) and how to use and leverage Immutable Infrastructure!

Are you still deploying machines manually? Do you have to login to machines to apply changes? Do you spend hours or even days to detect infrastructure issues messing with your test execution or even production? We have the answer for your pain: Listen to this podcast!Markus Heimbach leads the Infrastructure and Service team at Dynatrace and explains how they got rid of Snowflakes (not in the political sense), tackled the Configuration Drift issue, and how his team became a Service Organization powering the innovation at Dynatrace R&D. Get a glimpse of his talk track from his presentation at #devone.at - https://speakerdeck.com/markusheimbach/infrastructure-as-code As another teaser: you will hear about Test Automation of Infrastructure Code, leveraging Docker and Kubernetes (k8s) and how to use and leverage Immutable Infrastructure!

In 1995, Patti looked to redesign the disability support organization, moving away from the norm, and she co-founded Neighbours Inc.; an organization that supports people in an individualized way to live a full life in a community in the of their choosing.   What led Patti to do things differently?   Paraphrasing from the podcast, Patti Shares:   It was the inequities that I saw.  In the group homes (I worked in), people were living with the same people that they were living with in the institutions, and in some cases people that they didn’t like. People were going to day programs instead of having a job, they were all riding in the same van. They were living a separate life from everyone else. The people living in the group home had a nicer home, but life wasn’t all that different than living in an institution.   The staff working in the group homes wanted to do good things for people, and were committed to helping people to have a full and meaningful life. But that wasn’t happening.     Patti discovered that it was the way that the supports were designed that was preventing the outcomes of living a full life. “No matter how hard we were working it didn’t matter, there was a more global structural issue. We needed to design the support differently. The supports we were providing were keeping people from living the life they wanted to live. Instead of helping people, the structure of the work we were doing was hindering people from going in the direction they wanted.”   Patti felt that she had to take some personal responsibility. In her own heart, she felt that she had to do something.     She Created Neighbours   Neighbours started with the fundamental beliefs that people should be in control of their life (supports, services, homes, etc.); not the agency. Patti shares, “This is a dramatic shift. We are working for the person, they are the boss. If they decide to go (fire Neighbours Inc.) they can go, and they can take their money. (At Neighbours Inc.) we didn’t want people to be dependent on the developmental disability system. If you are dependent on the system (funding) then you are stuck. We invested in looking into other resources for people.  There is no one that we support that is wholly supported by the government. (The people Neighbours Inc. supports have a combination of) social resources, support resources, and community resources.”     The Neighbours Inc. 5 Values:   Neighbours Inc. was founded upon 5 essential values that are creating the outcomes of people living the life they want to live. Patti calls this their ‘Investment framework’ and shares, “If you invest in these areas with people you can help them develop a meaningful life.”   Paraphrasing from the podcast Patti shares the 5 values:   Value 1 - Dreams and Vision: People’s lives and support should be built upon a person’s dreams and vision, not based on a program. A lot of people have not had a lot of life experience, so when you talk to people about how they want to live their life it is really hard for them to know how they want to live their life. We need to support people to explore, to see the world, and to see what is possible. A lot of people have lived isolated lives with supporters coming in and out of their lives for years. We have to come in and build trust. (At Neighbours Inc.) we use Maps and Paths ( as part of our process (to help people create their dreams and vision), and this is a process over time.   For more information on person centered planning processes such as MAPS and PATH, see Inclusion Press (Forest, Pearpoint, O’Brien, Kahn) Click Here   Value 2 - Choice and Control: People should have control over their own life, and the responsibility that goes along with that. Any money to support a person is their money, it is their budget, and they have authority over their budget (Individualized budgets). They are the boss of their own staff and make decisions on who they hire, fire, and what they want to pay them. We think people should have control of their own home, so we don't own any property. Instead, we support people to rent and buy their own homes. If a person decided they didn’t want us to work for them anymore then it is their home, and their money.   Value 3 – Finding Gifts and Strengths: Helping people figure out who the person is, and what they have to offer the world. What is the person’s gifts? What is their passion? This is helping people see themselves differently, and helping other people to see the person differently (mindset shift from looking at deficits).   Value 4 – Places to Share Gifts: We help people to find the place to share their gift. These are places in the community where the person is valued as an asset. This is the reason we made a decision not to have offices (because of their commitment to helping people finding places in community).   Value 5 - Meaningful Relationships: We support people to have meaningful relationships in their life (Patti views this as the most important value). Good paid relationships are critical, but beyond that it is important to have non-paid relationships – Friends. The stats are show that loneliness kills more people than smoking. When we look back on our lives it is the people you loved, and the people who loved you that you remember. With disability, it is often a small number of people that you love and who love you, and it is usually our family.   On the podcast, Patti shares several stories of amazing people she has worked with and how they embraced these values to live ordinary lives in community.  One of Patti’s stories is about a 79-year-old woman moving out of an institution, after 50 years of confinement to the institution grounds, and creating her life. It is an incredible story that I recommend listening to.   What led Patti to do things differently?   Paraphrasing from the podcast, Patti Shares: It was the inequities that I saw.  In the group homes (I worked in), people were living with the same people that they were living with in the institutions, and in some cases people that they didn’t like. People were going to day programs instead of having a job, they were all riding in the same van. They were living a separate life from everyone else. The people living in the group home had a nicer home, but life wasn’t all that different than living in an institution.  The staff working in the group homes wanted to do good things for people, and were committed to helping people to have a full and meaningful life. But that wasn’t happening.   Patti discovered that it was the way that the supports were designed that was preventing the outcomes of living a full life. “No matter how hard we were working it didn’t matter, there was a more global structural issue. We needed to design the support differently. The supports we were providing were keeping people from living the life they wanted to live. Instead of helping people, the structure of the work we were doing was hindering people from going in the direction they wanted.” Patti felt that she had to take some personal responsibility. In her own heart, she felt that she had to do something.   She Created Neighbours Neighbours started with the fundamental beliefs that people should be in control of their life (supports, services, homes, etc.); not the agency. Patti shares, “This is a dramatic shift. We are working for the person, they are the boss. If they decide to go (fire Neighbours Inc.) they can go, and they can take their money. (At Neighbours Inc.) we didn’t want people to be dependent on the developmental disability system. If you are dependent on the system (funding) then you are stuck. We invested in looking into other resources for people.  There is no one that we support that is wholly supported by the government. (The people Neighbours Inc. supports have a combination of) social resources, support resources, and community resources.”     The Neighbours Inc. 5 Values: Neighbours Inc. was founded upon 5 essential values that are creating the outcomes of people living the life they want to live. Patti calls this their ‘Investment framework’ and shares, “If you invest in these areas with people you can help them develop a meaningful life.”   Paraphrasing from the podcast Patti shares the 5 values:   Value 1 - Dreams and Vision: People’s lives and support should be built upon a person’s dreams and vision, not based on a program. A lot of people have not had a lot of life experience, so when you talk to people about how they want to live their life it is really hard for them to know how they want to live their life. We need to support people to explore, to see the world, and to see what is possible. A lot of people have lived isolated lives with supporters coming in and out of their lives for years. We have to come in and build trust. (At Neighbours Inc.) we use Maps and Paths ( as part of our process (to help people create their dreams and vision), and this is a process over time.   For more information on person centered planning processes such as MAPS and PATH, see Inclusion Press (Forest, Pearpoint, O’Brien, Kahn) Click Here   Value 2 - Choice and Control: People should have control over their own life, and the responsibility that goes along with that. Any money to support a person is their money, it is their budget, and they have authority over their budget (Individualized budgets). They are the boss of their own staff and make decisions on who they hire, fire, and what they want to pay them. We think people should have control of their own home, so we don't own any property. Instead, we support people to rent and buy their own homes. If a person decided they didn’t want us to work for them anymore then it is their home, and their money.   Value 3 – Finding Gifts and Strengths: Helping people figure out who the person is, and what they have to offer the world. What is the person’s gifts? What is their passion? This is helping people see themselves differently, and helping other people to see the person differently (mindset shift from looking at deficits).   Value 4 – Places to Share Gifts: We help people to find the place to share their gift. These are places in the community where the person is valued as an asset. This is the reason we made a decision not to have offices (because of their commitment to helping people finding places in community).   Value 5 - Meaningful Relationships: We support people to have meaningful relationships in their life (Patti views this as the most important value). Good paid relationships are critical, but beyond that it is important to have non-paid relationships – Friends. The stats are show that loneliness kills more people than smoking. When we look back on our lives it is the people you loved, and the people who loved you that you remember. With disability, it is often a small number of people that you love and who love you, and it is usually our family. On the podcast, Patti shares several stories of amazing people she has worked with and how they embraced these values to live ordinary lives in community.  One of Patti’s stories is about a 79-year-old woman moving out of an institution, after 50 years of confinement to the institution grounds, and creating her life. It is an incredible story that I recommend listening to. A big thank you to Patti for coming onto the podcast/ blog and sharing her insights on creating the environment for people to succeed in building a full and meaningful live. I encourage you to reach out to Patti if you would like to explore this thinking for your organization or family. Thank you for reading to today's blog! If you liked this episode, and think someone you know would benefit, please share it with them! Be a part of the change to think differently about disability.   Love & Respect, Eric     Resources: Website: Neighbours-inc.com Education and stories: Neighbours-international.com (video + writing) Maps and Paths: Click Here Email Patti: Pattiscott@neighbours-inc.com

3 Key Points To Review In Service Organization Controls (SOC) Reports by Venminder Inc.

Increase your Reach with a Service Organization. Visit us at www.CharliJane.com

Silvia is the Co-managing Principal of LawVision Group. She is a recognized leader in law firm business development strategy and assists firms with strategic business development, key client retention and growth strategies, client service strategies and process improvement initiatives. Prior joining LawVision Group, Silvia was a Managing Director at Hildebrandt International and chaired the firm’s Client Development and Growth Practice. She is an Adjunct Faculty member at George Washington University where she teaches in the Masters in Law Firm Management program. Silvia is the co-author of The Woman Lawyer’s Rainmaking Game, published by West, and Rainmaking Advantage, published by Antaeus Books, Inc. She is a co-founder and active member of the Legal Sales and Service Organization and serves on their Board of Directors. In 2001 she was elected President of the Legal Marketing Association; in 2002 she was inducted as a Fellow of the College of Law Practice Management and in 2010 to the Legal Marketing Association Hall of Fame.  

Catherine is a former corporate counsel and law firm executive. Now, she teaches and provides training and consulting services in process improvement and project management, strategic planning, marketing, and business development. A Legal Lean Sigma® Black Belt and a certified Six Sigma Green Belt, Catherine is the CEO and a Founder of the Legal Lean Sigma® Institute. LLSI offers consulting and the first and only process improvement and project management certifications, courses, and consulting services specifically designed for the legal profession. She is adjunct professor at Suffolk Law School and George Washington University (Masters in Law Firm Management). Catherine is also Chief Enthusiasm Officer of The Mocktail and the Legal Mocktail™, experiential networking training programs. She also has her own strategic planning, business development training, and coaching practice, FIRM Guidance. She is a Co-Founder of the Legal Sales and Service Organization.  

A wetlands restoration project is underway at North River Farms. History comes alive at the Rosedale Plantation. And the Thomas Wolfe Memorial preserves the life of the American author.

A wetlands restoration project is underway at North River Farms. History comes alive at the Rosedale Plantation. And the Thomas Wolfe Memorial preserves the life of the American author.

Klaussner Home Furnishings partners with NC artist William Mangum to celebrate their 50th anniversary. NC 's 4-H helps students learn to create & run businesses while providing important life-lessons at the same time. And we talk further about the work of 4-H in NC with the state's 4-H program leader Dr. Marshall Stewart.

A new interactive marine science experience opens in Greensboro. The Pee Dee National Wildlife Refuge is a popular spot for outdoorsmen. And an NC artist is honoring fallen soldiers with special works of art.

Klaussner Home Furnishings partners with NC artist William Mangum to celebrate their 50th anniversary. NC 's 4-H helps students learn to create & run businesses while providing important life-lessons at the same time. And we talk further about the work of 4-H in NC with the state's 4-H program leader Dr. Marshall Stewart.

Communication design senior Laurel Moore has a zeal for the creative. While growing up, she occupied herself with crafts and art projects. Moore later developed an interest in the graphic arts and Texas Tech’s design program, wherein a defining period of her education was spent in Italy. Studying abroad surrounded Moore with the works of artistic masters she’d only read about. “It was amazing to see what I’d been learning,” she recalled. Coursework focused on service learning and membership in the Women’s Service Organization further lifted Moore’s experiences.

Start a service organization at your school or in your community. Dr. Bill shares his ideas on starting a service organization.