Podcasts about Dynatrace

Was passiert, wenn datengetriebenes Marketing, ein globales SaaS-Unternehmen und ein hochspezialisierter Vertrieb aufeinandertreffen? Dynatrace zeigt, wie B2B-Marketing heute funktioniert – mit LinkedIn, automatisiertem Lead Scoring und hyperlokalisierten Kampagnen rund um den Globus. Welche Herausforderungen es bei der Landingpage-Optimierung gibt & weitere spannende Insights findest Du in dieser Folge!

Kosai Estowani is a Senior Product Marketing Manager on our competitive intelligence team and drives several valuable passion projects, including leading a Dynaspace for People of Color, at Dynatrace.  In this episode, he talks about his path from studying criminal justice to pursuing a career in tech. He shares how career pivots and great leaders have shaped his journey. He also talks about founding the Dynaspace for People of Color and his passion project to help underserved youth see what careers are possible in tech.   Tune in and let us know how you liked it by leaving us a review or a comment on your streaming platform. Where to find us:      Connect with Sue Quackenbush on LinkedIn  Connect with Kosai Estowani on LinkedInDiscover the opportunities at Dynatrace and take your career to the next level: careers.dynatrace.com

"15 years ago it was enough to be smart - going forward its not a differentiator - being smart will just make you average!". But what is it? What makes great leaders worth following and how do they achieve tripling their value while others keep waiting for their 5% raise?4 years ago Marian Kamenistak launched the Engineering Leadership Community out of Prague, Czech Republic. Feeding from his experience in the Silicon Valley this community has grown to 1500 members with the mission to create "Leaders worth following". Tune in and hear from Marian on how to think and talk about value impact vs being held up with trying to achieve technical perfection. Why its important to build a network around you, the difference between mentorship and management as well as how to proof the value to your leadership that you bring to the organization!Links we discussed todayMarian's LinkedIn: https://www.linkedin.com/in/mariankamenistak/Engineering Leadership Conference: https://www.elc-conference.io/Engineering Leadership Community: https://www.engineeringleaders.io/The Leadership Pipeline Book: https://www.amazon.com/Leadership-Pipeline-Build-Powered-Company/dp/0470894563

Fast 10 Jahre am Markt, mehrere Journalistenpreise gewonnen, mehr als 25.000 Artikel veröffentlicht, 900 Podcast-Folgen, mehrere hundert Videos und Livestreams, hunderte Zitierungen unserer Exklusiv-Stories in anderen Medien in ganz Europa, und vieles mehr.In einem der vielen Interviews hat Bernd Greifeneder, der Mitgründer und CTO von Dynatrace, einem in Österreich gestarteten Unternehmen, das an der Börse heute 16 Milliarden Dollar wert ist, einmal gesagt, dass sich Unternehmen alle 7, 8 Jahre neu erfinden müssen. Und das haben wir für Trending Topics getan.Deswegen können wir euch heute berichten: Trending Topics bekommt einen neuen Eigentümer, und zwar das Wiener AI-Startup newsrooms.ai. Eines gleich vorweg: Trending Topics wird euch natürlich in bekannter und bewährter Form, geleitet von den Gründern Jakob Steinschaden und Bastian Kellhofer, erhalten bleiben.Newsrooms.ai ist auf die AI-getriebene Content-Produktion für die Kommunikationsbranche spezialisiert, und Trending Topics ist, wie ihr euch denken könnt, ein Anwender dieser Technologie. Trending Topics wird die jahrelange journalistische Know-how und Medienkompetenz bei newsrooms.ai einbringen, damit die AI-Modelle unverwechselbaren Inhalt anstatt Stangenware wie bei ChatGPT produziert.Hier im Podcast wollen wir euch den neuen CEO von newsrooms.ai und Trending Topics, Erek Stoisser, vorstellen. Die Themen:Was newsrooms.ai machtDer Zukauf von Trending Topics & die SynergienGemeinsame Pläne zu ZieleDas Dev-Team rund um CTO Matteo RosoliDominanz der AI-Modelle aus den USA und Europa-Perspektive"Human in the Loop": Warum AI Menschen nicht ersetzen, sondern ihnen helfen soll Wenn dir diese Folge gefallen hat, lass uns doch fünf Sterne als Bewertung da und folge dem Podcast auf Spotify, Apple und Co. Für Anregungen, Kritik, Feedback oder Wünsche zu künftigen Gästen schick uns jederzeit gerne eine Mail an ⁠⁠⁠⁠⁠⁠⁠feedback@trendingtopics.at.

What does it take to create a unified culture when your team spans 50 countries and includes thousands of employees? Sue Quackenbush, Chief People Officer at Dynatrace, reveals the secret sauce behind their "real vibes, real people" approach that keeps their global workforce connected.With 33% of Dynatrace's 4,000+ employees working fully remotely and the rest following a hybrid model, Sue explains how they've turned geographical dispersion into a strength. Their innovative Remote Connect Club creates virtual communities for those without nearby offices, while employee resource groups foster belonging regardless of location. Sue's passion for "making a difference" drives her people-first approach that balances flexibility with connection.The conversation dives into talent attraction and development strategies that have proven successful in the competitive tech sector. When Sue joined Dynatrace nearly three years ago, she discovered they were "consistently inconsistent" in leadership approaches – prompting her to create the comprehensive "Dynatrace Elements of Leadership" framework that now guides development at all levels. She shares why continuous growth opportunities create both stability and innovation, benefiting both employees and the organization.Perhaps most fascinating is Sue's perspective on balancing data-driven HR with human connection. "Data is critically important and I would say that it is as important as the humanistic elements," she explains, offering insights into how modern people leaders must leverage analytics while preserving the relationships that ultimately drive engagement. As AI reshapes workplace tools and practices, Sue considers both the exciting possibilities and important guardrails needed to maintain what makes work meaningful.Whether you're navigating hybrid work challenges, building leadership pipelines, or seeking ways to create belonging across borders, this conversation offers practical wisdom from one of tech's most thoughtful people leaders. Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here. Follow us on LinkedIn Subscribe to our newsletter Check out our in-person events

Scientific research is the foundation of many innovative solutions in any field. Did you know that Dynatrace runs its own Research Lab within the Campus of the Johannes Kepler University (JKU) in Linz, Austria - just 2 kilometers away from our global engineering headquarter? What started in 2020 has grown to 20 full time researchers and many more students that do research on topics such as GenAI, Agentic AI, Log Analytics, Procesesing of Large Data Sets, Sampling Strategies, Cloud Native Security or Memory and Storage Optimizations.Tune in and hear from Otmar and Martin how they are researching on the N+2 generation of Observability and AI, how they are contributing to open source projects such as OpenTelemetry, and what their predictions are when AI is finally taking control of us humans!To learn more about their work check out these links:Martin's LinkedIn: https://www.linkedin.com/in/mflechl/Otmar's LinkedIn: https://www.linkedin.com/in/otmar-ertl/Dynatrace Research Lab: https://careers.dynatrace.com/locations/linz/#__researchLab

As a leader that wants to optimize an organization you are bound to fail if you isolate social (culture and people) and technical (tools and process) changes. When we ask Lesley Cordero, Staff Engineer at The New York Times how to solve this dilemma she answers: "Platform Engineering, it can drive organizational sustainability by practicing sociotechnical principles that provide a community driven support system for application developers using our standardized shared platform architecture"Tune in to our latest episode and learn more about the importance of leadership to continuously keep up and balance the tension between "Developers" and "Operations", between "End User Experience" and "Developer Experience" and ultimately between "Culture and People and "Tools and Processes"Links we discussedLesley's LinkedIn: https://www.linkedin.com/in/lesleycordero/GOTO Conference Talk => https://www.youtube.com/watch?v=Jx-XrUONJ-o QCon 2025 Talk Details: https://qconlondon.com/presentation/apr2025/platform-engineering-practice-sociotechnical-excellence DevOpsCon 2024 Talk Details: https://devopscon.io/business-company-culture/platform-engineering-devops/

In this episode, I talk with Brian Chandler, a Principal Solution Engineer who's been on Dynatrace's team for over 10 years. Brian shares a sneak peek into this role and what keeps him here (spoiler: one of the reasons is our founding team that has never left and kept innovating the product since 2005).He also shares how he started fresh out of college through our Professional Development Program, why he once left the company, what made him come back, and what impact one can have on sales and customers in this role.If you want to know what makes a great tech career at the crossroads of Engineering and Sales (and how to find one you actually enjoy), this episode might be for you. Where to find us:      Connect with Sue Quackenbush on LinkedIn  Connect with Brian Chandler on LinkedInDiscover the opportunities at Dynatrace and take your career to the next level: careers.dynatrace.com

Do you plan for incidents? Do you have a time / cost budget for it in your sprint or quarterly planning? Do you have engineers that are "interruptible"?We discussed those and more questions with Lisa Karlin Curtis, Founding Engineer at incident.io who teaches us why we need to think differently about dealing with incidents!In our discussion we learn why modern incident management embraces more incidents that are publicly shared within an organization to foster learning. We learn about how to train more people to become incident responders, how to triage and categorize incidents, how to better plan for them and how to best report on themWe also touch on AI - and how AI-generated code will eventually result in more Incidents which we should use as an opportunity to learn and improve our engineering processP.S: This was our 10th-anniversary podcast episode!!Here the links we discussed in the podcast:Lisa's LinkedIn: https://www.linkedin.com/in/lisa-karlin-curtis-a4563920/Her talk at ELC Prague: https://docs.google.com/presentation/d/18536WBHBcPEppEeXXP7o5UQOX2XfWoGmfds2CHegHq4/edit?slide=id.g3434e0cba65_0_0#slide=id.g3434e0cba65_0_0Incident Playbook: https://incident.io/guide 

In this episode, Mark Longo, Henry Schwartz (Cboe) and Mike Tosaw (St. Charles Wealth Management) hosts delve into current market trends, unusual options activity, and listener questions. They discuss VIX movement, the resurgence of gold, and controversial trades ahead of the tariff announcement. New options products, such as the S&P Equal Weighted 500 Index options, are introduced, and there's an examination of activity in Vertex Pharmaceuticals, NeoGenomics, Eldorado Gold Corp, and Dynatrace. The hosts also review audience poll results on zero-day options trading and the viability of certain puts in Apple and Nvidia. 00:00 Introduction to Options Insider Radio Network 01:18 Meet the Hosts and Sponsors 03:16 Market Overview and Trading Block 05:41 Volatility and Market Trends 13:13 Gold and Precious Metals Discussion 15:43 Options Market Activity 30:55 Unusual Options Activity in Vertex Pharmaceuticals 33:48 Biotech and Option Flow Insights 34:51 NeoGenomics Inc: A Rough Year 37:21 Gold's Impressive Run 43:13 Dynatrace Inc: Tech Observability 47:01 Mail Block: Listener Questions 57:56 Around the Block: Market Watch  

In this episode, Mark Longo, Henry Schwartz (Cboe) and Mike Tosaw (St. Charles Wealth Management) hosts delve into current market trends, unusual options activity, and listener questions. They discuss VIX movement, the resurgence of gold, and controversial trades ahead of the tariff announcement. New options products, such as the S&P Equal Weighted 500 Index options, are introduced, and there's an examination of activity in Vertex Pharmaceuticals, NeoGenomics, Eldorado Gold Corp, and Dynatrace. The hosts also review audience poll results on zero-day options trading and the viability of certain puts in Apple and Nvidia. 00:00 Introduction to Options Insider Radio Network 01:18 Meet the Hosts and Sponsors 03:16 Market Overview and Trading Block 05:41 Volatility and Market Trends 13:13 Gold and Precious Metals Discussion 15:43 Options Market Activity 30:55 Unusual Options Activity in Vertex Pharmaceuticals 33:48 Biotech and Option Flow Insights 34:51 NeoGenomics Inc: A Rough Year 37:21 Gold's Impressive Run 43:13 Dynatrace Inc: Tech Observability 47:01 Mail Block: Listener Questions 57:56 Around the Block: Market Watch  

MCPs (Model Context Protocol) is an open source standard for connecting AI assistants to the the systems where data lives. But you probably already knew that if you have followed the recent hype around this topic after Anthropic made their announcement end of 2024.To learn more about that MCPs are not that magic, but enable "magic" new use cases to speed up efficiency of engineers we have invited Dana Harrison, Staff Site Reliability Engineer at Telus. Dana goes into the use cases he and his team have been testing out over the past months to increase developer efficiency.In our conversation we also talk about the difference between local and remote MCPs, the importance of keeping resiliance in mind as MCPs are connecting to many different API backends and how we can and should observe the interactions with MCPs.Links we discussedAntrohopic Blog: https://www.anthropic.com/news/model-context-protocolDana's LinkedIn: https://www.linkedin.com/in/danaharrisonsre/overlay/about-this-profile/

Sometimes, not having a plan leads to the best places. That's how my guest, Viktoria Hubner, found talent development. Studying communication science, she thought it might lead her to be a writer or a journalist one day, but after some professional exploration, she pivoted to talent development.  At Dynatrace, she is designing educational programs targeted at people's soft skills. At first, she introduced peer-to-peer learning programs for 1,200 people in our R&D team but is now working on scaling them company-wide. One of her projects, LEAP, is a community of more than 40 Dynatracers passionate about inspiring people's leadership and enhancing communication and collaboration by being a sparring partner for teams or facilitating learning sessions about presentation practice, feedback, collaboration, body language, and critical conversations. Such programs create spaces where people connect and feel safe to grow, experiment, and challenge ideas at Dynatrace, ultimately fostering a sense of belonging. Tune in to hear more about Talent Development's role in tech companies and Viky's career story. Where to find us:      Connect with Sue Quackenbush on LinkedIn  Connect with Viktoria Hubner on LinkedIn  Discover the opportunities at Dynatrace and take your career to the next level: careers.dynatrace.com

Join host Mark Longo and the All-Star panel, including Mike Tosaw (Uncle Mike from St. Charles Wealth Management) and Andrew Giovinazzi (The Rock Lobster from The Option Pit), as they kick off another options trading week. The episode delves into recent market activities, from unusual option trades and volatility trends to strategic reallocations and market sentiment. They discuss the impact of geopolitical events and trade policies, explore intriguing options trades – from the mighty Wolfspeed to Dynatrace and beyond – and answer listener questions about trading strategies and stock levels. The show also features a lively 80s trivia challenge and interactive polls for audience engagement.   00:00 Introduction to Options Insider Radio Network 01:27 Meet the Hosts and Kickoff 01:56 Monday Market Recap and Trivia Challenge 06:33 Market Analysis and Trading Insights 09:37 Options Trading Trends and Strategies 13:54 Market Reactions and Predictions 20:30 Single Stock Analysis and Activity 29:36 Exploring the April 60 Puts 30:18 Palantir and Amazon Stock Analysis 31:09 Tesla's Wild Ride 32:32 Nvidia Reclaims the Throne 33:52 Odd Block: Unusual Options Activity 34:33 The Rise and Fall of Wolfspeed 41:13 Dynatrace and Evolve Holdings Analysis 46:09 Strategy Block: Reallocation Tips 50:03 Around the Block: Market Watch  

So you think Distributed Tracing is the new thing? Well - its not! But its never been as exciting as today!In this episode we combine 50 years of Distributed Tracing experience across our guests and hosts. We invited Christoph Neumueller and Thomas Rothschaedl who have seen the early days of agent-based instrumentation, how global standards like the W3C Trace Context allowed tracing to connect large enterprise systems and how OpenTelemetry is commoditizing data collection across all tech stacks.Tune in and learn about the difference between spans and traces, why collecting the data is only part of the story, how to combat the challenge when dealing with too much data and how traces relate and connect to logs, metrics and events.Links we discussedYouTube with Christoph: LINK WILL FOLLOW ONCE VIDEO IS POSTEDChristoph's LinkedIn: https://www.linkedin.com/in/christophneumueller/Thomas's LinkedIn: https://www.linkedin.com/in/rothschaedl/

Join host Mark Longo and the All-Star panel, including Mike Tosaw (Uncle Mike from St. Charles Wealth Management) and Andrew Giovinazzi (The Rock Lobster from The Option Pit), as they kick off another options trading week. The episode delves into recent market activities, from unusual option trades and volatility trends to strategic reallocations and market sentiment. They discuss the impact of geopolitical events and trade policies, explore intriguing options trades – from the mighty Wolfspeed to Dynatrace and beyond – and answer listener questions about trading strategies and stock levels. The show also features a lively 80s trivia challenge and interactive polls for audience engagement.   00:00 Introduction to Options Insider Radio Network 01:27 Meet the Hosts and Kickoff 01:56 Monday Market Recap and Trivia Challenge 06:33 Market Analysis and Trading Insights 09:37 Options Trading Trends and Strategies 13:54 Market Reactions and Predictions 20:30 Single Stock Analysis and Activity 29:36 Exploring the April 60 Puts 30:18 Palantir and Amazon Stock Analysis 31:09 Tesla's Wild Ride 32:32 Nvidia Reclaims the Throne 33:52 Odd Block: Unusual Options Activity 34:33 The Rise and Fall of Wolfspeed 41:13 Dynatrace and Evolve Holdings Analysis 46:09 Strategy Block: Reallocation Tips 50:03 Around the Block: Market Watch  

In the ever-changing IT world, it's hard to create content that stays relevant for long. One of the objectives of "Platform Engineering for Architects: Crafting Modern Platforms as a Product" was to stay timeless by providing practical examples of use cases that are not necessarily tied to current technology trends.The book focuses on the importance of building a platform with a purpose, making the impact measurable and making sure the platform continuous evolves by continuously including the end users (the engineering teams) in the evolution of the platform.Tune in to this episode and hear from Max Körbächer (Founder of Liquid Reply), Hilliary Lipsig (Senior Principal SRE at RedHat) and Andi Grabner (Co-Host of PurePerformance) on what made them write a book on Platform Engineering and get some personal insights into what gets the authors excited about their respective topics.If you have a chance meet Max, Hilliary and Andi at KubeCon in London. They will present at Platform Engineering Day and will also do a book signing at KubeCrawl!Links we discussed:Book on Amazon: https://www.amazon.com/Platform-Engineering-Architects-Crafting-platforms-ebook/dp/B0DH5DJFTHPlatform Engineering Day Session: https://colocatedeventseu2025.sched.com/event/1u5mX/platform-engineering-for-architects-crafting-platforms-as-a-product-max-korbacher-liquid-reply-hilliary-lipsig-red-hatHilliary Lipsig: https://www.linkedin.com/in/hilliary-lipsig-a5935245/Max Körbächer: https://www.linkedin.com/in/maxkoerbaecher/Andi Grabner: https://www.linkedin.com/in/grabnerandi/

This is a bonus episode of Real Talks, and it's all about Perform. Perform isn't just a conference held by Dynatrace in LA every year—it's where innovation in observability & security, customers' success, and community come to light. I sit down with Michelle Vaughan, VP of Growth Marketing, to unpack her impressions and takeaways from this year's flagship event. You'll hear some stories about the software you use daily powered by Dynatrace (and you likely don't know about it). With 2,000+ in-person attendees, 25,000+ virtual, 50+ customer stories, and groundbreaking insights in AI, security, and observability, there's plenty to dive into. Tune in to hear what made Perform an unforgettable experience, from inspiring customer stories to hands-on learning—and yes, even the legendary Dynatrace socks. Enjoying the episode? Leave us a comment on Spotify or YouTube, or rate it on Spotify or Apple Podcasts.  Where to find us:     Connect with Sue Quackenbush on LinkedIn Connect with Michelle Vaughan on LinkedIn  Discover the opportunities at Dynatrace and take your career to the next level: careers.dynatrace.com

Have you seen the new features of Playwright? What automation certification was just announced? Why should you know about Autonomous Ethical Hacking? Find out in this episode of the Test Guild New Shows for the week of March 8th. So, grab your favorite cup of coffee or tea, and let's do this. 0:16 ZAPTEST.AI https://testguild.me/ZAPTESTNEWS 0:55 Playwright 1.5 Released https://testguild.me/fkq97l 1:50 AI Data Quaity Webinar https://testguild.me/i7i545 3:04 Custom Playwright Reports https://testguild.me/4hyx8l 4:08 The Role of AI agents  https://testguild.me/jj8003 5:26 MCP Accessibility Scanner https://testguild.me/59ikom 6:21 Robot Framework Certified https://testguild.me/cbe75y 7:20 free accessibility checker https://testguild.me/lz46mh 7:56 Dynatrace acquired Metis  https://testguild.me/gh4sz8 8:43 AI Agents security testing https://testguild.me/9z5wp2

How do you balance leading a team of 12, pursuing studies, and being a parent—all at once? In this episode of Real Talks, Lauren McMichael, Sr. Manager in Customer Success, shares her journey and the tips she's collected along the way.  Before joining a Customer Success team at Dynatrace five years ago, Lauren worked in various marketing and sales roles across different industries. Now, she is leading a team of 12 Customer Success Managers–all while completing a leadership course at Yale and becoming a mom for the third time. In this conversation, she talks about:   How taking risks and switching paths can lead to a fulfilling career  Why creativity plays a big role in a job you wouldn't expect The power of a rhythm in your calendar  Enjoying the episode? Leave us a comment on Spotify, or rate it on Spotify or Apple Podcasts. Where to find us:    Connect with Sue Quackenbush on LinkedInConnect with Lauren McMichael on LinkedInDiscover the opportunities at Dynatrace and take your career to the next level: careers.dynatrace.com

One PetaByte is the equivalent of 11000 4k movies. And CERN's Large Hadron Collider (LHC) generates this every single second. Only a fraction of this data (~1 GB/s) is stored and analyzed using a multicluster batch job dispatcher with Kueue running on Kubernetes. In this episode we have Ricardo Rocha, Platform Engineering Lead at CERN and CNCF Advocate, explaining why after 20 years at CERN he is still excited about the work he and his colleagues at CERN are doing. To kick things off we learn about the impact that the CNCF has on the scientific community, how to best balance an implementation of that scale between "easy of use" vs "optimized for throughput". Tune in and learn about custom hardware being built 20 years ago and how the advent of the latest chip generation has impacted the evolution of data scientists around the globeLinks we discussedRicardo's LinkedIn: https://www.linkedin.com/in/ricardo-rocha-739aa718/KubeCon SLC Keynote: https://www.youtube.com/watch?v=xMmskWIlktA&list=PLj6h78yzYM2Pw4mRw4S-1p_xLARMqPkA7&index=5Kueue CNCF Project: https://kubernetes.io/blog/2022/10/04/introducing-kueue/

The word "Compliance" reminds many about mandatory training or audits. Two things not everyone gets excited about!Tune in and meet Michiel de Lepper who has spent most of his career in Security and Compliance. He gives us a different perspective on the importance of compliance, why it exists, how it intertwines with security and threat detection, what it has to do with security posture management and why he thinks its one of the most exciting things in IT!Links we discussed:Michiel's LinkedIn: https://www.linkedin.com/in/madelepper/Blog posts on security and compliance:https://www.dynatrace.com/news/blog/dynatrace-for-executives-security-compliance/ https://www.dynatrace.com/news/blog/manage-compliance-and-resilience-at-scale-with-dynatrace/ https://www.dynatrace.com/news/blog/dynatrace-kspm-transforming-kubernetes-security-and-compliance/ 

In today's fast-moving digital landscape, IT teams are under immense pressure to maintain performance, security, and reliability while managing increasingly complex cloud-native environments. But as traditional monitoring tools struggle to keep pace, AI-driven observability is emerging as a game-changer. In this episode, I sit down with Alois Reitbauer, Chief Technology Strategist at Dynatrace, to explore how AI and automation are redefining enterprise IT. Alois shares his insights on the role of predictive AI, AIOps, and automated observability in helping organizations proactively detect and resolve issues before they impact users. We also dive into how Dynatrace is integrating AI-powered solutions to enhance performance monitoring, security, and cloud automation, making IT operations more efficient and resilient. Alois breaks down the latest innovations, including how AI observability supports large-scale cloud environments, reduces alert fatigue, and enables self-healing IT ecosystems. As AI continues to transform enterprise technology, what does the future hold for IT teams? Can AI-powered observability help businesses scale without adding complexity? And how can companies harness Dynatrace's advanced AI insights to drive greater efficiency and security? Join us as we explore these questions and uncover the latest breakthroughs shaping the future of IT operations. I'd love to hear your thoughts—how do you see AI observability changing the way businesses manage their digital ecosystems?

  The rapid pace of technological change continues to reshape industries, forcing businesses to rethink their IT strategies, embrace automation, and harness AI to stay competitive. But with so many moving parts—legacy systems, cybersecurity risks, and increasing demands for performance—how can enterprises successfully modernize without disrupting mission-critical operations? In today's episode, the conversation takes place live from Dynatrace Perform in Las Vegas, where the focus is on AI-driven transformation, digital twins, and the future of IT services. Howard Boville, Executive Vice President at DXC, shares how the company is helping enterprises modernize applications, optimize cloud environments, and use AI to drive efficiency and scalability. With a global team of 50,000 engineers, DXC is at the forefront of enabling businesses to navigate complexity while maximizing operational performance. A key part of this transformation is DXC's long-standing partnership with Dynatrace, which spans 15 years. Howard explains how observability plays a pivotal role in ensuring seamless application performance and IT operations. With thousands of interconnected applications running on intricate infrastructure, gaining real-time insights is critical for predicting outages before they happen. The discussion explores how AI-powered observability is preventing IT failures, improving customer experiences, and enabling businesses to transition from reactive to proactive problem-solving. Another major theme is the rise of digital twins—real-time virtual models that help businesses optimize their technology ecosystems. Originally developed in manufacturing to simulate production lines, digital twins are now being used to map out entire IT environments. Howard discusses how DXC and Dynatrace are bringing this concept into enterprise IT, allowing companies to model the impact of AI, streamline cloud migrations, and maximize return on investment. The conversation also touches on the growing concerns around cybersecurity and quantum computing. As the industry approaches a new era of quantum capabilities, encryption methods once considered secure will soon be vulnerable. Howard explains why businesses need to start preparing for this shift now, rather than waiting for a crisis to emerge. With AI playing a bigger role in IT services, the discussion also explores how DXC is leveraging automation to drive operational improvements while ensuring human expertise remains central to decision-making. Howard shares insights on how businesses can balance innovation with risk management, optimize costs, and make AI work for them rather than against them. As enterprises navigate digital transformation, the question remains: how can they ensure their IT investments deliver measurable business outcomes? What role will AI, observability, and cybersecurity play in shaping the future of enterprise technology? And with quantum computing on the horizon, how can businesses prepare for the seismic shifts ahead? Join the discussion for a thought-provoking look at the future of IT and the evolving role of AI in enterprise modernization. What are your thoughts on AI's impact on IT services? Let's continue the conversation.

What does the future of observability, AI, and security look like in an increasingly complex digital world? In this episode, I'm joined by Steve Tack, Chief Product Officer at Dynatrace, live from Dynatrace Perform in Las Vegas. Steve has been a frequent guest on the show, but this time, we're finally sitting down in person at one of the industry's most anticipated events. Steve shares insights into how Dynatrace is expanding its AI-driven observability and automation capabilities to help businesses move from a reactive to a proactive IT strategy. We discuss the company's latest product announcements, including advancements in AIOps, cloud security posture management, and predictive AI for optimizing enterprise performance. With AI dominating conversations in every industry, Steve explains how enterprises are evolving their IT operations to harness AI-powered automation while ensuring security and scalability. He also shares key trends from the conference floor, including how businesses are restructuring teams for agility and resilience in the era of cloud-native and AI-driven services. Tune in to hear how AI, observability, and security are converging to shape the future of enterprise IT—and what it means for your business. Are we truly on the verge of fully autonomous IT operations? Join the conversation and share your thoughts.

Karolina Linda is the Software Development Director and Organizational Lead in Gdańsk, Poland. She takes us behind the scenes of the incredible transformation of the Dynatrace Community—from a single Q&A forum to an community with 18 topic-focused forums, 5 engagement programs, and over 80,000 users worldwide.   Karolina shares her unique career journey of 15 years, from starting as an Information Developer to leading multiple global teams now. Hear how she took on opportunities that pushed her out of her comfort zone, how collaboration and sparring partners have shaped her career, and her advice for overcoming imposter syndrome to seize new challenges.  Key Takeaways:  The insights into scaling a Q&A forum into a global, customer-centric community.  How to take the leap and grow beyond self-doubt in your career.  Why having supportive “sparring partners” is crucial for success.  Tune in now to learn how you can apply her lessons to your own career. Where to find us:    Connect with Sue Quackenbush on LinkedInConnect with Karolina Linda on LinkedInDiscover the opportunities at Dynatrace and take your career to the next level: careers.dynatrace.com

To predict the future, it's important to know the past. And that is true for Bernd Greifeneder, Founder and CTO of Dynatrace, who has been driving innovation in the observability and security since he founded Dynatrace 20 years ago!Bernd agreed to sit down, look behind the covers and answer the open questions that people posted on his LinkedIn in response to his recent observability prediction blog. Tune in and learn about Bernd's though on the evaluation from reactive to preventive operations, who is behind the convergence of observability & security, why observability can help those that have serious intentions for sustainability and how observability becomes mandatory and indispensable for AI-driven services.We mentioned a lot of links in todays session. Here they are:Our podcast from 9 years ago: https://www.spreaker.com/episode/015-leading-the-apm-market-from-enterprise-into-cloud-native--9607734Bernds LinkedIn Post: https://www.linkedin.com/feed/update/urn:li:activity:7275101213237354497/Predictions Blog: https://www.dynatrace.com/news/blog/observability-predictions-for-2025/K8s Predictive Scaling Lab: https://github.com/Dynatrace/obslab-predictive-kubernetes-scalingSecurity Video: https://www.youtube.com/watch?v=ICUwRy4JFTkCarbon Impact App: https://www.youtube.com/watch?v=8Px0BB1U1ykAI & LLM Observability Video: https://www.youtube.com/watch?v=eW2KuWFeZyY

Tertulia con Roberto Torres, Field CTO de Hewlett Packard Enterprise; Miguel Pleite, Director Técnico de Pure Storage; Miguel Balsa, Sales Engineer de Dynatrace; y Roberto Moral, Director de Cloud & IA para el Sur de Europa de Cisco.

eBay, Yahoo, Netflix and then 10+ years at Uber. In this episode we sit down with Vishnu Acharya, Head of Network Infrastructure EMEA and Platform Engineering at Uber. Vishnu shares how Uber has scaled over the years to about 4000 engineers and how his team makes sure that infrastructure and platform engineering scales with the growing company and the growing demand on their digital services.Tune in and learn about how Vishnu thinks about SLOs across all layers of the stack, how they manage to get better insights with their cloud providers and why its important to have an end-to-end understanding of the most critical end user journeys.Links we discussed:Conference talk at Observability & SRE Summit: https://www.iqpc.com/events-observability-sre-summit/speakers/vishnu-acharyaVishnu's LinkedIn Page: https://www.linkedin.com/in/vishnuacharya/Uber Engineering Blog: https://www.uber.com/blog/engineering/ 

For the past 10 years Anton has been working at Booking.com - one of the leading digital travel companies based out of Amsterdam. The journey that started as System Administrator has led Anton to be an Engineering Manager for Site Reliability where over the past 3 years he led the rollout and adoption of OpenTelemetry as the standard for getting observability into new cloud native deployments.Tune in and learn how Anton saw R&D grow from 300 to 2000, why they replaced their home-grown Perl-based Observability Framework with OpenTelemetry, how they tackle adoption challenges and how they extend and contribute back to the open source communityLinks we discussed:Anton's LinkedIn Profile: https://www.linkedin.com/in/antontimofieiev/Observability & SRE Summit: https://www.iqpc.com/events-observability-sre-summit/speakers/anton-timofieievOpenTelemetry: https://opentelemetry.io/

The power of belonging, Employer Value Proposition, defining career moments, and lessons on leading with trust and support—these themes made my final podcast season of 2024 truly special. In this episode, I look back and reflect on the best bits from my conversations with inspiring guests. As the year comes to a close, many of us pause to reflect. I hope this episode brings you something meaningful to carry into 2025—whether it's a spark of inspiration or a learning. Be sure to listen until the end for a heartwarming surprise from Kristof, Ema, Thorsten, and Karolina. Coming from different cultures and speaking different languages, they share what tradition makes their holiday season special. Find full episodes on any streaming platform. Search for Real Talks powered by Dynatrace.  Happy holidays!Discover the opportunities at Dynatrace and take your career to the next level: careers.dynatrace.com

Most services are moving to SaaS - whether it's email, collaboration, customer relations, or finance. But not everyone can go to SaaS - or at least that's the initial reaction when navigating certain industries' rules and regulations.Milan Steskal - who worked in healthcare for many years - is now helping organizations ask the right questions and find the best solutions as they evaluate their options to move their observability data to SaaS. Tune in and learn about the questions to ask vendors and your internal security, privacy, and compliance teams. Milan also walks us through the capabilities SaaS vendors such as Dynatrace have put in place to protect data sent to the cloud so that it stays safe and only accessible to those needing access.Links discussed today:Milans LinkedIn Page: https://www.linkedin.com/in/milansteskal/Dynatrace Trust Center: https://www.dynatrace.com/company/trust-center/ Blogs on Trust: https://www.dynatrace.com/news/tag/trust-center/

Thorsten Roth, now a Product Lead at Dynatrace, began his journey as a Technical Product Manager in 2013. Over the past decade, collaboration has been the keystone of his growth—whether through clear communication, building strong relationships, or leveraging his sharp technical expertise at the core of Dynatrace Platform.  In this episode, Thorsten unpacks what makes the Product Manager role at Dynatrace unique, the critical role PMs play in driving innovation, and why collaboration skills are so essential. He also provides insights for aspiring PMs, including what you should know before applying and how the focus areas within Dynatrace's PM team are structured. We also explore Thorsten's decision to leave Dynatrace after eight years for a CTO role at an Austrian scale-up—and his eventual return a little over a year later. What led him to come back, and what did he learn from this experience? Tune in to find out. Where to find us:    Connect with Sue Quackenbush on LinkedInConnect with Thorsten Roth on LinkedInDiscover the opportunities at Dynatrace and take your career to the next level: careers.dynatrace.com

Andreas Taranetz is a software engineer and lecturer at the University of Vienna. He creates a lot of educational content around Web Performance Optimization. For the past seven years, he has also operated Wahlkabine, Austria's top website, for matching one's political views with the parties that are up for election.This episode was an amazing flashback - reminding us about the time when Steve Souders - the "godfather" of Web Performance Optimization - educated web developers about optimizing CSS, JavaScript, and server-side roundtrips.Tune in and learn why Web Performance is still such an important topic, how it relates to sustainability, why you should cache on every layer, and what the Static Site Paradox really is! Links we discussed in the episode:Andreas on LinkedIn: https://www.linkedin.com/in/andreas-taranetz/Personal Website: https://andreas.taranetz.com/We Are Developers Talk: https://www.youtube.com/live/KRemC82gsBkWahlkabine: https://wahlkabine.at/Steve Souders: https://stevesouders.com/

One of the key lessons that helped advance Jim Benson down the CFO path was one in clarity and focus during his tenure as FP&A leader for the customer service division of Compaq, freshly acquired by Hewlett-Packard. Eager to influence how the division's performance was presented, Benson dedicated himself to crafting detailed reports and narratives. However, each time he handed his work to the general manager—a skilled storyteller in his own right—his carefully prepared materials were distilled down to two or three essential points.At first, Benson, a ten year HP veteran, found the process frustrating. “You work very hard to prepare a set of materials and a narrative,” he recalls, “but he would take my materials and build his own narrative.” Yet over time, Benson began to see the value of simplicity and focus, especially in conveying complex financial information to large audiences. The customer service division was in the spotlight for HP's earnings, so every quarter required a clear, compelling story that was rooted in financial reality and accessible to diverse audiences.Through this process, Benson honed his storytelling skills, learning to construct narratives that cut to the core of the message without sacrificing key details. This foundational experience shaped his leadership style, setting a high standard for strategic communication throughout his career. Today, as CFO of Dynatrace, Benson applies these skills to ensure that every financial story aligns with the company's mission, balancing growth, profitability, and innovation.

Authentication (validating who you claim to be) and Authorization (enforcing what you are allowed to do) are critical in modern software development. While authentication seems to be a solved problem, modern software development faces many challenges with secure, fast, and resilient authorization mechanisms. To learn more about those challenges, we invited Alex Olivier, Co-Founder and CPO at Cerbos, an Open Source Scalable Authorization Solution. Alex shared insights on attribute-based vs. role-based access Control, the difference between stateful and stateless authorization implementations, why Broken Access Control is in the OWASP Top 10 Security Vulnerabilities, and how to observe the authorization solution for performance, security, and auditing purposes.Links we discussed during the episode:Alex's LinkedIn: https://www.linkedin.com/in/alexolivier/Cerbos on GitHub: https://github.com/cerbos/cerbosOWASP Broken Access Control: https://owasp.org/www-community/Broken_Access_Control

Ema Franklin is a Senior Field Marketing Manager at Dynatrace and a driving force behind our Dynatrace partnership with the Her Tech Circle community across Australia and New Zealand.   Ema's journey with this community began more than six years ago when she wanted to change her career path. Through many events and programs, the community has helped her to establish her career in tech and inspired her to "pay it forward" by supporting initiatives that empower others.   Tune in to the episode to hear how communities like Her Tech Circle inspire confidence and create a ripple effect of support and opportunity. —From Idea to Game-Changing Impact at Dynatrace–with this topic in mind for Season 3, I'm bringing you conversations with passionate experts and leaders at Dynatrace who dream big, tackle challenges, and drive impactful change.    Where to find us:    Connect with Sue Quackenbush on LinkedInConnect with Ema Franklin on LinkedInDiscover the opportunities at Dynatrace and take your career to the next level: careers.dynatrace.com

In this episode, Dynatrace CEO Rick McConnell shares his insights on Dynatrace's mission to help organizations navigate the increasing complexity of modern software environments, and how the company's observability platform and AI-powered capabilities are empowering digital transformation. McConnell also highlights his unique approach to building a high-performing, collaborative culture that balances competitiveness with empathy and work-life harmony, and his perspecitve on what factors make an effective CEO.

Open Source is the Best Thing that happened to IT"! Powerful words from Marcio Lena who has been using and contributing back to open source for the past 20+ years. Besides being a vivid advocate for open source, Marcio also knows the concerns of large enterprises when picking open source projects.Tune in and follow our discussion about how to identify a healthy open-source project, how to balance between vendor and community lock-in, the power of open standards such as OpenTelemetry, open source business models as well as that contributing to open source is not limited to code but includes documentation, education and advocacy as well!Links we discussed:Marcio's LinkedIn Page: https://www.linkedin.com/in/marcio-lena/CNCF DevStats: https://devstats.cncf.io/Linux Foundation Events: https://events.linuxfoundation.org/CNCF Ambassadors: https://www.cncf.io/people/ambassadors/

DORA - the EU's Digital Operational Resiliency Act - will take effect in January of 2025 and is currently top of mind for IT Leaders across all financial service institutions that operate in the European Union. But what is DORA really? Why is this important? How can institutions meet the DORA requirements? What is the role of observability, automation and AI in all of this?To answer all those and more questions we invited Kay Young, Sr Principal Product Manager at Dynatrace, who has been working with organizations around the globe that have been tasked to implement regulations such as DORA, GDPR, FedRAMP or others.In our conversation we also touch base on the third-party risk management as well as resiliency testing and incident reporting.Resources we discussed:Kay's LinkedIn Profile: https://www.linkedin.com/in/karlien-young-4a156730/What is DORA blog: https://www.dynatrace.com/news/blog/what-is-dora/Taming DORA compliance: https://www.dynatrace.com/news/blog/taming-dora-compliance-with-ai-observability-and-security/Blog on Dynatrace's DORA compliance journey: https://www.dynatrace.com/news/blog/the-dynatrace-journey-toward-dora-compliance/Beyond DORA compliance: https://www.dynatrace.com/news/blog/dora-how-dynatrace-helps-the-financial-sector-stay-resilient/

From Idea to Game-Changing Impact at Dynatrace–with this topic in mind for Season 3, I'll be bringing you conversations with passionate experts and leaders at Dynatrace who dream big, tackle challenges, and drive impactful change.  In this episode, I talk with Kristof Randers, who has always sought out new challenges. This led him to transition into his current role as Innovation Services Director after over 12 years of building deep technical expertise across multiple specialist roles. This shift brought its own set of challenges—learning to build trust, delegate effectively, and empower others to innovate.  Tune in to the conversation as we discuss how Kristof navigated these challenges and how embracing change enabled him to multiply his impact at Dynatrace.   Where to find us:    Connect with Sue Quackenbush on LinkedIn    Connect with Kristof Renders on LinkedIn Discover the opportunities at Dynatrace and take your career to the next level: careers.dynatrace.com

NAIS (pronounced like NICE) is a team central application platform that provides DevOps teams with the tools they need build, test, deploy, run and observe applications.In this episode Hans Kristian Flaatten, Platform Engineer at NAV, walks us through the WHYs, HOWs and challenges of building modern platforms on Kubernetes. Tune in and hear WHY they defined their own abstraction layer for applications, HOW developers benefit from that platform and WHY they developed their developer portal instead of going with other popular available choices.Links we discussed:Hans Kristian's LinkedIn: https://www.linkedin.com/in/hansflaatten/NAIS Documentation: https://docs.nais.io/

"We will overwhelm developers if we give them the same specialized observability, security or deployment tools that are used by their platform engineering, operations, SREs or security teams!" - says Viktor Farcic, Developer Advocate at UpBound and host of The DevOps Toolkit YouTube channel. Tune in and hear us discuss about making observability easier accessible for developers, what Viktor doesn't like about Kubernetes and how Crossplane - the cloud native control plane framework - can be the gateway to real product-oriented platform engineering!Here the links we discussed during this episode:Viktor on LinkedIn: https://www.linkedin.com/in/viktorfarcic/DevOps Toolkit: https://www.youtube.com/@DevOpsToolkitCrossplane: https://www.crossplane.io/

Hans Kristian is a Platform Engineer for NAV's Kubernetes Platform Nais hosting Norway's wellfare services. With 10 years on Kubernetes, 2000 apps and 1000 developers across more than 100 teams there was a need to make OpenTelemetry adoption as easy as possible.Tune in as we hear from Hans Kristian who is also a CNCF Ambassador and hosts Cloud Native Day Bergen why OpenTelemetry is chosen by the public sector, why it took much longer to adopt, which challenges they had to scale the observability backend and how they are tackling the "noisy data problem"Links we discussed in the episodeFollow Hans Kristian on LinkedIn: https://www.linkedin.com/in/hansflaatten/From 0 to 100 OTel Blog: https://nais.io/blog/posts/otel-from-0-to-100/?foo=barCloud Native Day Bergen: https://2024.cloudnativebergen.dev/Public Money, Public Code. How we open source everything we do! (https://m.youtube.com/watch?v=4v05Huy2mlw&pp=ygUkT3BlbiBzb3VyY2Ugb3BlbiBnb3Zlcm5tZW50IGZsYWF0dGVu)State of Platform Engineering in Norway (https://m.youtube.com/watch?v=3WFZhETlS9s&pp=ygUYc3RhdGUgb2YgcGxhdGZvcm0gbm9yd2F5)

Has one of the decision makers in your organization decided that you have to go "all in on technology X" because they saw a great presentation at a conference or got a great sales pitch from a vendor? If that is the case then this episode is for you and you should forward it to those decision makers.Sebastian Vietz, Director of Reliability Engineering and Host of the Reliability Enablers Podcast, shares his thoughts on considerations when picking a technology like Serverless. We discuss the importance of knowing limits, best fit architectural patterns and things that should influence your technology decisions!Being aware of coldstarts, a 20000 concurrent request limit or 512mb being an ideal size for Lambda are just some of the things we can all learn from Sebastian.Additional links we discussed:Sebastians LinkedIn: https://www.linkedin.com/in/sebastianvietz/Reliability Podcast: https://podnews.net/podcast/ibe8kMore things on serverless: https://serverlessland.com/

In this episode of Marketing Art and Science, CMO advisor and host Lisa Martin invites Dynatrace CMO Laura Heisman to discuss the real-world applications and impact of AI, generative AI, causal AI, and predictive analytics on the customer journey. Laura also shares her expertise in formulating marketing AI councils at companies like VMware and Dynatrace, and talks about the significant impact these councils are having on marketing-sourced business. Their discussion covers: Introduction to the CMO, her journey, and what excites her about leading marketing in the AI era. Insight into Dynatrace's marketing technology stack, the balance between creative ("art") and data-driven ("science") strategies, and how these elements are used to enhance revenue and personalization. Practical uses of AI and data in marketing at Dynatrace - its AI Council - including predictive analytics and generative AI. Exploration of how Dynatrace applies AI and data in marketing, including predictive analytics, automation, and generative AI tools like ChatGPT to differentiate and optimize marketing efforts.  

When your code runs on more than 6 million systems - many of them business critical - then this is really exciting news for Marco and Wolfgang, Dynatrace OneAgent Java Team members. Their code powers auto-instrumentation and collection of all observability signals of Java based applications running on every possible stack: container in k8s, serverless, VM, on your workstation or even the mainframe.Tune is as we sat down with Marco and Wolfgang to learn what it means to continuously innovate on agent-based instrumentation with 160+ other engineers across the globe that also focus on OneAgent. They share insights on how they develop their observability code, how they continuously test across all supported environments, what the processes at Dynatrace look like to avoid situations like the recent CrowdStrike outage and how they integrate and collaborate with other communities and tools such as OpenTelemetry!Things we discussed during the episodeDynatrace OneAgent: https://www.dynatrace.com/platform/oneagent/Dynatrace for Java: https://www.dynatrace.com/technologies/java-monitoring/OpenTelemetry and Dynatrace: https://docs.dynatrace.com/docs/extend-dynatrace/opentelemetryJobs at Dynatrace: https://careers.dynatrace.com/

When thousands of systems show a blue screen - which ones do you fix first to quickly bring up your most critical systems? For that you need to know which systems are impacted, which mission critical applications run on it, and which depending systems are also impacted by something like the recent CrowdStrike incident!We have invited Josh Wood, Principal Solutions Engineer at Dynatrace, who was one of the first responders helping organizations to leverage observability data to identify which systems to fix first to bring critical apps such as ATMs, Self-Service Terminals, POS (Point of Sales), ... back up again quickly.In this special episode Josh is walking us through the technical details of the CrowdStrike BSOD (Blue Screen of Death), what caused it, how to leverage observability to get a priorities list of systems to fix first and what organizations can do to prevent software impacting issues in the future.Here the links we discussed in the episode:Josh on LinkedIn: https://www.linkedin.com/in/joshuadwood/Josh's blog on CrowdStrike BSOD: https://www.dynatrace.com/news/blog/crowdstrike-bsod-quickly-find-machines-impacted-by-the-crowdstrike-issue/CrowdStrike Incident Takeaway Blog: https://www.dynatrace.com/news/blog/crowdstrike-incident-revisiting-vendor-quality-control/ 

In this episode of Tech Sales Insights, Randy Seidl is joined by Scott Wood, VP and GM of Compute for North America at HPE. Scott shares unique go-to-market strategies inspired by his experiences as a football official. From structured pregame preparations to rigorous post-game reviews, Scott draws fascinating parallels between sports officiating and high-performance sales teams.KEY TAKEAWAYSStructured Preparation: Learn the importance of detailed pre-meeting preparations, akin to pregame routines in football officiating.Post-Game Review: Understand the value of reviewing sales calls using technology to identify areas for improvement, similar to how officials review game footage.Ongoing Certification and Practice: Emphasize the need for continuous learning and practice in sales, paralleling the rigorous certification processes in sports officiating.Effective Communication: Explore strategies for maintaining clear and effective communication within sales teams and how it relates to the teamwork required among football officials.Handling High-Pressure Situations: Gain insights into managing high-pressure scenarios with clients, drawing from Scott's experience handling intense moments with football coaches.QUOTES"If they do that at a high school level for football, why are we not doing the same disciplined preparations for multi-million dollar deals?""You need a culture of practice, not just one-off training sessions. Practice builds confidence, and confidence attracts customers.""The technology we have now for reviewing sales calls is a game-changer. If you're not rigorously using them, you're missing opportunities to have a world-class sales team."Find out more about Scott Wood through the links below:https://www.linkedin.com/in/scott-wood-9828986/This episode is sponsored by AuctusIQ, the Sales Performance Assessment sponsor of the Sales Community. AuctusIQ is a sales data and science software company, with the mission of providing the right data to solve your three biggest challenges: selecting and retaining exceptional talent, coaching to ensure readiness to meet or beat quota, and winning more deals.

In this episode of Tech Sales Insights, Randy Seidl welcomes Rich Kucharski, the Global Field CTO and Transformation Leader at Dynatrace. They discuss a range of topics centered on sales, technology, and transformation. Rich shares insights from his impressive career spanning roles at Sharp Electronics, EMC, XIV, and J.P. Morgan. Key discussions include bridging business goals with technical solutions, the importance of executive briefing centers (EBCs), effective POC processes, and the role of sales engineers in building long-term customer relationships. Rich also highlights Dynatrace's growth, their innovative approach to application performance monitoring, and the company's commitment to outserving competitors. The conversation concludes with Rich providing advice for his younger self, acknowledging key mentors, and emphasizing the critical partnership between sales and engineering teams.KEY TAKEAWAYSUnderstanding Customer Challenges: Rich emphasizes the importance of thoroughly understanding customer pain points and business objectives to tailor technical solutions that drive significant business impact.Building a Shared Vision: Establishing a clear, shared vision with customers can guide them through the transformation process, even when encountering obstacles.The Role of Data: Access to and management of data is crucial for delivering seamless customer experiences and driving organizational transformation.Innovative Customer Solutions: Real-world examples, such as the proactive door monitoring solution on a cruise line, illustrate the tangible benefits of Dynatrace's technology in enhancing customer satisfaction.Cultural Values at Dynatrace: A supportive, accountable culture with a focus on acting accountable and continuous improvement is key to the company's success and employee satisfaction.QUOTES"It's all about the data. If you can provide a platform that provides seamless access to data, it really can help transform a company.""The ultimate home run is you have a proposed sales proposal that the CFO gets really excited about because you're saying, here's how we're going to help you generate revenue, save money, get a competitive advantage, or stay out of jail.""It's important to establish what perfect could look like and then set a journey to get there, which kind of pulls in all the teams at Dynatrace serving a customer."Find out more about Rich Kucharski through the links below: https://www.linkedin.com/in/richkucharski/This episode is sponsored by The Alexander Group, our GTM & Sales Compensation Partner. Alexander Group provides revenue growth consulting services to the world's leading sales organizations. When clients need to grow revenue, they look to Alexander Group for data-driven insights, actionable recommendations, and results.