Hospitality Mavericks Podcast

In this insightful episode, Michael engages with Jo Harley to discuss the importance of value-led businesses, the power of feedback, and how putting people first can be a competitive edge. Jo shares her journey in the hospitality industry, from starting accidentally in a pub to working with Bacardi and eventually co-founding Korero and Hendrick and Hyde. She emphasizes the importance of having structured conversations to ensure employee satisfaction and retention. Jo also touches on the role of AI in improving business operations and the insights gained from the 'Best Places to Work' survey in hospitality. The conversation is filled with practical tips on how to build a positive work culture and ensure effective communication within organizations.Connect with Jo:https://www.linkedin.com/in/jo-harley/https://www.hellokorero.co/https://www.hendrickandhyde.com/Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, the guest is Greg from Saira Hospitality, an organization dedicated to transforming the hospitality industry by helping local communities find meaningful employment. Greg discusses the origins of Saira Hospitality, which was founded by Harsha L'Acqua with a revolutionary idea to hire local talent for luxury resorts, avoiding the conventional practice of flying in staff or poaching from nearby operators. The conversation delves into Saira Hospitality's pop-up hospitality school model that partners with hotels to train local community members, focusing on life skills and operational training. Greg shares his journey of joining the organization and his role in expanding its impact, particularly in London. He emphasizes the importance of personal interaction in recruitment and how Saira Hospitality screens candidates meticulously to ensure they are a good fit for the operators they partner with. The episode also touches on the benefits for operators, including lower turnover rates and a more engaged, diverse workforce. Greg offers advice for leaders looking to make a positive impact in their communities and shares personal insights into balancing a demanding career with family life.Connect with Ben:https://www.sairahospitality.com/https://www.linkedin.com/in/greg-fr%C3%BCchtenicht-8070569a/https://www.linkedin.com/in/harsha-l-acqua-9719877/Books:Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expecthttps://uk.bookshop.org/a/8596/9781529146813Life on Earth:https://uk.bookshop.org/a/8596/9780008368357Born To Run:https://uk.bookshop.org/a/8596/9781861978776Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael engages in an insightful conversation with Ben, co-founder of Sona, about the transformative potential of AI in the hospitality industry. They explore how AI can serve as an enabler for operators, enhancing the efficiency of hospitality businesses by optimizing workforce management and improving guest experiences. Ben shares his journey from being an engineer to building technology companies focused on frontline workforces, detailing the creation of Sona and its impact on hospitality and retail sectors. They discuss the significant benefits of AI, such as providing data-driven insights and automating scheduling to free up managers' time for more critical tasks. Furthermore, they address the challenges of integrating AI into operations, the importance of involving frontline workers in the adoption of new technologies, and the rapid pace of AI advancements. Ben also emphasizes the need for businesses to adopt AI tools early to avoid being left behind and the potential for AI to revolutionize various business operations.Connect with Ben:https://www.getsona.com/https://www.linkedin.com/in/talkingquickly/https://www.getsona.com/resources/reports-and-resources/the-impact-of-artificial-intelligence-in-hospitalityConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, we delve into the journey of Vimal Arumugam, the co-founder of Baked Bird, a unique baked chicken concept. Vimal shares the inception story of Baked Bird, which began from a shared love for chicken wings and evolved into a thriving hospitality business. He discusses the challenges faced in transitioning from a corporate career to the food industry, the importance of differentiating from competitors by offering a healthy alternative to fried chicken, and the significance of community support. Vimal also touches on the impact of the COVID-19 pandemic, the strategic decisions behind their business growth, and their future aspirations for Baked Bird. From starting as a weekend market stall to opening their first brick-and-mortar location, this episode captures the essence of passion-driven entrepreneurship and the relentless pursuit of innovation in the food industry.Connect with Vimal:https://www.linkedin.com/in/vimal-arumugam-77a51956/https://www.linkedin.com/company/baked-bird/https://bakedbird.co.uk/https://www.instagram.com/bakedbirdConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode of the Hospitality Mavericks podcast, host Michael welcomes guest Natalie Dunning, who shares her journey of growing up in a hospitality family and building her agency, Kitch Social. They discuss the importance of creating super fans, engaging with communities, and the crucial role of maintaining a human connection in the hospitality industry. Natalie emphasizes the significance of clear purpose, strategy, and team alignment in fostering customer loyalty and a supportive work culture. The conversation also explores practical advice on leveraging technology, empowering teams, and maintaining work-life balance.Connect with Natalie:https://www.linkedin.com/in/nataliedunning/https://kitchsocial.com/Book Recommendation:https://uk.bookshop.org/a/8596/9781780725901Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael reconnects with guest Josh Kopel, a former restaurateur turned industry consultant, five years after their initial conversation. They discuss the significant transformations Josh has experienced since 2020, including selling his restaurant group due to burnout and launching the 'Full Comp' podcast. Josh shares insights into his journey of learning the skill of translating knowledge into value and creating the 'Restaurant Scaling System.' The discussion dives deep into the common pitfalls in the restaurant industry, including the misconception between more work and more money, the importance of focusing on profitability, and leveraging high-value tasks. They also explore the role of AI in amplifying business efficiency and the critical shift from being service-oriented to strategically aligning business models with market demands. Josh emphasizes the importance of having clear financial goals, delegating effectively, and adopting high-leverage activities. He concludes with valuable lessons learned from industry experts and personal experiences, offering a comprehensive guide for restaurant owners to achieve financial freedom, time freedom, and freedom from overwhelm.Connect with Josh:https://joshkopel.com/https://www.linkedin.com/in/joshuakopel1/https://pages.joshkopel.com/challengehttps://restaurants.yelp.com/restaurant-resources/full-comp-podcast/Podcast Eps with Warren Rustand https://open.spotify.com/episode/3782vwv3jzfTytmjQ2mTUU?si=6cBO4a3pRYmnDc0aNZAl3gBook recommendation:"Come up for air" https://uk.bookshop.org/a/8596/9781400243846Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, we dive deep into the future of work and performance marketing with Nick Miller, founder of Seed, a Brighton-based marketing agency. We explore the intersection between innovative work cultures and effective marketing strategies, discussing how Nick's journey and values have shaped Seed over the last decade. Discover insights into the Corporate Rebels' approach, the importance of authenticity in business, and Seed's vision for a sustainable and people-centered workplace. Nick also shares his experiences and strategies for aligning with client goals, driving growth, and navigating the evolving landscape of digital marketing. Join us for an enlightening conversation on how businesses can thrive by fostering a progressive and engaged workforce.Connect with Nick:https://www.linkedin.com/in/nickstuartmiller/https://helloseed.co.uk/Book - Corporate Rebels:https://www.worldofbooks.com/en-gb/products/corporate-rebels-book-joost-minnaar-9789083004808This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this insightful conversation, Alex, author of 'No Bullsh*t Strategy,' dives into his unique approach to developing and implementing business strategies. He shares his journey from working in a marketing agency to advising CEOs on creating impactful strategies that go beyond setting goals. Alex discusses the pitfalls of traditional strategy concepts, emphasizing the importance of genuine innovation and strategic sacrifices that align with the unique qualities of a business. The episode highlights the power of consistent communication and practical tools, offering listeners actionable steps to rethink their strategic approach and improve their business performance.Connect with Alex:https://www.linkedin.com/in/alex-m-h-smith/https://basicarts.org/newsletter/ (Sign Up)Alex's book "No Bull-Sh"t Strategy: https://uk.bookshop.org/a/8596/9781803136516Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, join Michael as he delves into an inspiring conversation with Celia Gaze, the founder of The Wellbeing Farm. Discover how Celia transformed a rundown farm into a thriving, sustainable venue while navigating personal and professional challenges. Learn about her journey from burnout in the NHS to becoming a hospitality entrepreneur, her commitment to sustainability, and the impact of becoming a B Corp certified business. Celia shares invaluable insights on leadership, trust, and running a business as a force for good. Don't miss this chance to hear about her unique and impactful path!Connect with Celia:https://www.linkedin.com/in/celiagaze/https://thewellbeingfarm.co.uk/https://celiagaze.com/Books:Celia's Book - ‘Why Put a Bow Tie on a Llama?: https://www.amazon.co.uk/Why-Put-Bow-Tie-Llama/dp/1788601246Traction by Gino Wickman:https://uk.bookshop.org/a/8596/9781936661831A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael sits down with Renée Elliot, founder of Planet Organic, to explore the journey of building a purpose-driven business. Renée reflects on her experiences, from meeting Michael at the Danish embassy to founding Planet Organic and its mission to promote health and sustainability through organic food. They discuss the challenges of maintaining values amidst economic pressures, the importance of self-care and personal development, and the role of meditation in leadership. Renée shares her holistic approach to business planning, the foundational values of Planet Organic, and her vision for the future. The conversation also delves into strategies for maintaining a strong company culture and the importance of trusting one's gut and embracing the unfolding journey of life.Connect with Renée:https://www.linkedin.com/in/planetorganic/https://www.planetorganic.com/https://womentree.uk/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael dives into the complexities of raising industry-specific investments with Lizzie from Imbiba. They discuss the qualities that attract investments, the current conditions for raising funds, and the importance of having a clear brand and a strong management team. Lizzie shares her journey from starting out as an actress to becoming a trust accountant and eventually joining Imbiba to focus on the leisure and hospitality sectors. The conversation covers the nuanced differences between private equity and angel investment, the importance of scalability and unit economics, and the emerging trends and innovations in the hospitality and leisure industries. Lizzie emphasizes the value of maintaining focus and clarity during adversity and encourages founders to always seek advice and build relationships with potential investors.Connect with Lizzie:https://www.linkedin.com/in/lizzie-ryan-podbury-2891b949/https://www.imbiba.com/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this podcast episode, Michael engages with James Rutter, Chief Creative Officer at Cook, to delve into the essence of Cook's culture and business strategy. James shares the intriguing origin of Cook, which crafts handmade frozen meals inspired by traditional home cooking methods. The conversation highlights the company's unique vertically integrated business model and its focus on maintaining high-quality food and ethical practices. James explains the critical role of relationships and culture in Cook's success, describing their approach to valuing employees, fostering unity, clarity, and appreciation. The episode also touches upon the importance of servant leadership, the impact of culture on business operations, and how Cook navigates challenges and crises. James reflects on his personal growth and the importance of structures and processes in sustaining their company culture. Listen in to explore leadership wisdom, strategic insights, and the journey of building a thriving, people-centric business.Connect with James:https://www.linkedin.com/in/james-rutter-8972079/https://www.cookfood.net/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this insightful episode, hosts Phil and Michael discuss the power of conversations in driving change, especially within the hospitality industry. Despite busy schedules, they reflect on their journey of over 500 episodes featuring diverse hospitality leaders. They delve into the importance of relationship-building, the timeless essence of hospitality, and the impact of authentic leadership. The episode also explores unexpected learnings from interviews, emphasizing resilience, the journey of finding purpose, and the intricate balance of profitability and genuine hospitality. Engaging anecdotes, personal reflections, and practical advice make this a must-listen for anyone interested in personal growth and the transformative power of human connection in the hospitality sector.Connect with Phil:https://www.hospitalitymeets.co.uk/https://www.linkedin.com/in/philstreet/Connect with Michael:https://www.hospitalitymavericks.com/https://www.linkedin.com/in/michaeltingsager/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael and Ally Gordon reflect on the importance of consistency for personal development, leadership, and achieving long-term goals. They discuss their experiences and lessons learned from attending a workshop with Ryan Holiday in London, and emphasing how consistency can unlock potential. With examples from their own lives and careers, they offer practical advice on how to establish effective routines, manage the unpredictable nature of life, and remain consistent under pressure. They also explore the concept of identity and behavioural science, drawing insights from books like 'The Daily Stoic' by Ryan Holiday and 'Atomic Habits' by James Clear. This episode is packed with actionable insights and motivational stories to help you set up for a successful 2025.Connect with Ally:https://www.linkedin.com/in/ally-gordon-coaching/https://allygordoncoaching.com/Book recommendations:A Path Through The Jungle:https://uk.bookshop.org/a/8596/9781998991105Atomic Habits:https://uk.bookshop.org/a/8596/9781847941831A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael interviews Sarah and Michelle about their upcoming initiative, The Growth Collective, set to launch in early 2024. They discuss the mission to integrate coaching and mentoring as an essential part of leadership development in the hospitality and retail sectors. Emphasizing the importance of self-awareness, emotional regulation, and the value of group coaching, they aim to provide practical tools and a supportive community for aspiring leaders. The conversation also highlights the personal journeys of Sarah and Michelle, their motivations for The Growth Collective, and practical details of the program.Connect with Sarah and Michelle:Follow Sarah Clark - www.linkedin.com/in/sarah-clark-executive-coach Follow Michelle - www.linkedin.com/in/michelle-moreno-1b843620/ Follow Growth Collective - www.linkedin.com/company/the-growth-collective-leadership/ Joining the waitlist is free, with no obligation - it simply ensures you're the first to know when registration opens.https://www.nineyardscoaching.co.uk/growth-collective-waitlistBook - Impact Players: https://uk.bookshop.org/a/8596/9780063063327Previous podcast interview with Sarah Clark:https://youtu.be/X5B8IYMbrpAA big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, fourth-time guest Ari Weinzweig returns to share insights from his latest book on becoming a better leader. The discussion emphasizes the importance of beliefs in business, the craft of hospitality, and the concept of dignity. Ari delves into the six elements of servant leadership, the significance of vision, the necessity of active learning and teaching, ethical decision-making, and the practice of energy management. He also touches on Zingerman's unique ownership culture and offers reflections on humility. Perfect for leaders looking for practical wisdom, the conversation is rich with actionable advice and inspiring ideas.Connect with Ari:Ari Weinzweig: https://www.zingtrain.com/trainer/ari-weinzweig/Zingerman's: https://www.zingermanscommunity.com/Email: ari@zingermans.comAri's Article on Servant Leadership:https://www.zingtrain.com/article/servant-leadership/Previous interview on the show with Ari:https://www.hospitalitymavericks.com/224-ari-weinzweig-co-founder-at-zingermans-the-power-of-beliefs-in-business/https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael engages in a riveting conversation with restaurateur and TED Talk speaker Paulo De Tarso. Known for transforming spaces into iconic dining destinations, Paulo elucidates the essence of genuine hospitality, emphasizing the importance of human connection and empathy in creating unforgettable experiences. From his journey starting as a dishwasher in New York to opening successful ventures in London, Paulo shares invaluable lessons on building a hospitality-focused business culture. The discussion also delves into the significance of resilient leadership, continuous staff training, and maintaining consistent quality. Tune in to uncover Paulo's inspiring vision for the future of hospitality and learn practical strategies for rekindling the craft in your business.Connect with Paulo:https://www.linkedin.com/in/paulo-de-tarso-65734527/https://www.youtube.com/watch?v=uUmywITsbwkhttps://www.instagram.com/paulodetarso24twitter.com/paulodetarso24Book:"Setting The Table" by Danny Meyerhttps://uk.bookshop.org/a/8596/9780462099255A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

In this episode, we join a conversation with Lauren, a visionary in the hospitality recruitment industry, recently back in the Brighton studio. Lauren discusses her journey from working ten years at Pizza Express to establishing her own successful recruitment business. She shares her unique insights on creating a great workplace, highlighting the challenges and solutions within the industry. Lauren outlines how her business supports small, independent hospitality operators by focusing on values alignment, quality over quantity, and fostering a positive work culture. She emphasizes the importance of personalized recruitment and her innovative approach to maintaining work-life balance for her team. This episode also explores the evolving landscape of hospitality recruitment post-COVID and the pursuit of genuine career chefs.Connect with Lauren:https://www.linkedin.com/in/lauren-barnett1/https://www.homehospitality.co.uk/https://www.actuallygoodchefjobs.co.uk/https://www.instagram.com/_homehospitality/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Join Michael and hospitality expert Chris Tripoli as they explore the captivating and ever-evolving world of hospitality. From Chris's journey from a busboy to a renowned consultant and educator, to essential strategies for excelling in the industry, this episode offers invaluable insights. Discussions cover the importance of customer satisfaction, maintaining the human touch in an increasingly tech-driven market, and the significance of a unique restaurant concept. Learn practical advice on entering the restaurant industry, managing staff, and navigating challenges such as funding and realistic expectations. Enhance your leadership skills with tips on fostering positive workplace culture and the strategic benefits of coaching. Recommended resources and industry insights round off this essential guide for aspiring and seasoned hospitality professionals alike.Connect with Chris:https://www.linkedin.com/in/ctripoli/www.christripoli.comRestaurantOwner.comhttps://www.therestaurantclinic.com/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

In this episode, Philip, co-founder of Honest Burger, discusses his journey in the hospitality industry and shares insights on building successful businesses by prioritizing the human element. Transitioning from his role at Honest Burger, Philip delves into behavioral science, highlighting its influence on both customer service and workplace culture. He introduces Breadstall, a venture focused on simplicity, efficiency, and developing talent, while critiquing the automation trends in hospitality that sideline human interaction. The conversation also explores innovative organizational strategies like reshaping bonus systems with a foundation in trust and autonomy, emphasizing leadership's role in fostering employee growth. This approach creates a competitive edge by supporting personal and professional development within companies.Connect with Philip:https://www.linkedin.com/in/philip-eeles-02229ba6/https://www.breadstall.com/https://www.honestburgers.co.uk/https://thisispineapple.uk/Book:https://uk.bookshop.org/a/8596/9781786891709A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

In this episode, Peter Farrell discusses his career in hospitality, the setbacks he faced due to health issues, and how he navigated these challenges to build a successful business. From his early passion for food and hospitality to overcoming brain tumors and personal losses, Peter shares his journey of resilience and reinvention. He highlights the importance of health, family, and staying focused on one's values. He also talks about his current ventures, including Epsom Social Food Hall, and offers insights and advice for other operators in the hospitality industry.Connect with Peter:https://www.linkedin.com/in/peterfarrell-foodmotion/https://www.hospitalityaction.org.uk/https://www.epsomsocial.com/https://foodmotionnetwork.com/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

In this episode, Michael interviews Conor Sheridan, founder of Nory, about the transformative journey of leveraging tech to solve critical challenges in the hospitality industry. Conor shares insights from his entrepreneurial journey, moving from finance to running a fried chicken restaurant chain called Mad Egg, and eventually founding Nory, a tech solution aimed at improving operational consistency and profitability in hospitality businesses. The discussion dives deep into the importance of having data-driven decision-making tools, the role of AI in the hospitality sector, and the need for better alignment and communication within teams. Conor also highlights the necessity of having a positive outlook on the industry and how modern technology can empower restaurant operators to achieve greater efficiency and success.Connect with Conor:https://www.linkedin.com/in/sheridanconor/https://nory.ai/https://www.madegg.ie/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

In this conversation, host Michael welcomes Sarah Clark, a seasoned hospitality leader turned leadership coach. Sarah shares her 30 years of experience in hospitality, starting as a young bar manager in Chelsea and rising to various directorial roles in well-known companies like Quinian Barrow and Pret A Manger. She eloquently discusses her career transformation, the importance of having coaches and mentors, and her deep belief that everyone has the potential to be extraordinary. Sarah's mission is to integrate coaching and mentoring as a fundamental part of leadership development in the hospitality industry, focusing on fostering growth, authenticity, and a balanced life for leaders. Tune in to discover her insightful philosophy, the challenges she observes in the industry, and the powerful impact of intentional leadership and coaching!Connect with Sarah:https://www.linkedin.com/in/sarah-clark-executive-coach/https://www.nineyardscoaching.co.uk/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Join Michael as he welcomes back Jon, the CEO of Levy's UK and Ireland division, in a discussion that spans the impacts of the pandemic on the hospitality industry to the innovative strategies Levy employs to bounce back and thrive. Uncover how Levy, part of the world's largest contract caterer, Compass, has adapted to post-COVID challenges, redefined career opportunities, tackled sustainability, and forged strategic partnerships to enhance customer experiences. Learn about their ambitious net-zero goals, the significance of employee benefits like nutritious meals, and the importance of sustainable farming practices as they navigate the modern food service landscape.Connect with Jon:https://www.linkedin.com/in/jonathan-davies-0a05233/https://levy.co.uk/Podcasts:https://www.hospitalitymavericks.com/112-jon-davies-md-of-levy-uk-and-ireland-on-the-circular-food-economy/https://www.hospitalitymavericks.com/255-dr-vincent-walsh-global-circular-regenerative-living-systems-expert/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

In this episode, the host engages with Kevin, the co-author of 'The Sustainable Business Book,' as they delve into the importance of sustainability in business. Kevin shares his journey from his multicultural upbringing to becoming a prolific author and consultant. The conversation explores Kevin's innovative PLANET system for creating sustainable business strategies, highlighting the importance of clear frameworks and actionable steps. The discussion also touches on the pervasive issues of overconsumption, inequality, and the need for consistent, incremental progress akin to the '20-mile march' strategy. Kevin emphasizes the significance of understanding ESG (Environmental, Social, Governance) metrics, creating actionable plans, and focusing on social as well as environmental sustainability. The episode wraps up with practical advice for business leaders looking to build businesses that act as a force for good!Links:https://www.linkedin.com/in/kevinduncan/expertadviceonline.comsustainablebusinessbook.comthediagramsbook.comtheideasbook.netthesmartthinkingbook.comthesmartstrategybook.comtheexcellencebook.comtheintelligentworkbook.combulldictionary.comA big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Join Michael and Ishwariya as they delve into the vital topic of feminine energy and leadership. Discover how Ishwariya transitioned from architecture to coaching female leaders in hospitality and architecture, emphasizing the need for sustainable career practices. They explore the persistent challenges in hospitality, from toxic work cultures to issues of confidence among women leaders. Learn how fostering both masculine and feminine energies can lead to healthier, more balanced work environments. Tune in for insights on supporting women in leadership roles, managing stress and emotions, and creating positive change in the industry!Links:https://loveletterstochefs.comhttps://www.ishoorajamohan.com/http://www.instagram.com/loveletterstochefs/https://www.linkedin.com/in/ishwariya-rajamohan/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Join us as we delve into a compelling conversation with Eve, the founder of Well Grounded, a charity that creates local employment opportunities within the specialty coffee industry. Discover the challenges and triumphs of training over a thousand individuals, how Well Grounded is making a lasting impact on the lives of its graduates, and the importance of creating a supportive and inclusive culture in organizations. Learn about Eve's personal journey, the organization's ambitious future goals, and how they aim to transform the coffee industry through education, mentorship, and community engagement.Links:https://www.linkedin.com/in/eve-wagg-8577561b/https://www.wellgrounded.org/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

This episode features an in-depth discussion with Adi, co-founder of Growyze, a company dedicated to helping hospitality businesses streamline their operations through innovative technology. Adi shares their journey, from initial experiences in hospitality to the creation of Growyze alongside her sister Kati. We delve into the key challenges faced by hospitality businesses, such as stock taking, loss prevention, and process optimization, and how Growyze is addressing these with customer-centric solutions. Adi emphasizes the importance of building systems that drive efficiency, sustainability, and ultimately profitability, while also highlighting the personal resilience and focus required to build a successful business. The episode provides valuable insights into the role of technology in simplifying complex operations and fostering better decision-making in the hospitality industry.Links:https://www.linkedin.com/in/a-hristova/https://www.growyze.com/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Michael welcomes Erik Bruun Bindslev to discuss the imperative transformation of food systems for a sustainable future. The conversation delves into Erik's personal journey from global commodity shipping to pioneering organic and regenerative food practices. Highlighting the extensive impact of industrial farming on biodiversity and climate, Erik emphasizes the crucial role of finance in enabling large-scale agricultural change. The discussion expands to practical steps for individuals and businesses, particularly within hospitality, to drive this transition. Amidst daunting statistics, Erik exudes hopeful pragmatism, advocating for collaborative efforts, innovative thinking, and leading with kindness to face global challenges.Links:https://www.linkedin.com/in/erikbruunbindslev/https://www.regenerateam.com/homehttps://www.merika.uk/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

In this episode, Michael Tingsager interviews Julio Bruno, a global CEO, board director, investor, and author of 'Passion to Lead.' Julio shares his journey to becoming a leader in business and hospitality, his current projects, and the purpose that drives him. The conversation explores the principles from his book, navigating leadership in a post-COVID world, the importance of passion and detail in leadership, and balancing personal growth with business success. Julio also discusses his experiences at Time Out, the challenges he faced, and the learnings he has garnered over the past two years.Links:https://juliobruno.com/https://www.linkedin.com/in/juliobruno/https://linktr.ee/donjuliobrunoBOOK: Passion to Leadhttps://www.waterstones.com/book/passion-to-lead/julio-bruno/9781784529765A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Michael Tingsager hosts Jack Lander, co-founder and MD of Pizzarova, to discuss what Maverick leaders do to build successful businesses that positively impact society and the environment. Jack shares Pizzarova's journey from a mobile pizza oven to a four-unit establishment, emphasizing the importance of building a strong culture and giving employees autonomy. They delve into people practices, the significance of having a purpose, and creating a sustainable and supportive environment. Jack also highlights the necessity of nurturing future hospitality leaders and the challenges of growing from a small to a medium-sized business in a competitive market.Links:https://www.pizzarova.com/https://www.linkedin.com/in/jack-lander-5b6068a0/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

In this insightful episode, the host interviews Jason E. Brooks, an experienced restaurant coach and author of 'Every Leader Needs Followers: 10 Keys to Transform Restaurant Managers to Hospitality Leaders.' Jason shares his journey in the hospitality industry and detailed insights from his book which emphasizes transitioning from manager to leader and then to coach. Key discussions include mastering KPIs, owner-like orientation, creating mini GMs, and the continual importance of personal development and coaching. Jason highlights practical steps for effective leadership and business success, making this episode a must-listen for anyone in the hospitality industry.Links:https://www.linkedin.com/in/jason-e-brooks/https://www.jasonebrooks.com/https://www.jasonebrooks.com/bookA big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Michael Tingsager is joined by Madeleine Geach, a renowned hospitality leadership coach. They discuss the critical disciplines of culture and leadership essential for retaining staff and creating celebrated organizations in the hospitality industry. The episode delves into how businesses can build and maintain positive work cultures by focusing on quality management, strong values, and effective training. Madeleine shares insights from her journey in hospitality, offering practical tips on embedding a great culture, manager development, and consistent positive reinforcement. The conversation offers valuable lessons for leaders seeking to elevate their teams and operations.Links:https://www.thegoodlifecoaching.net/https://www.linkedin.com/in/madeleinegeach/Books:Setting the Table by Danny Meyer: https://uk.bookshop.org/a/8596/9780462099255Leading from the Heart https://www.amazon.co.uk/Leading-Heart-Joan-Scott/dp/1914265955/ref=sr_1_1?crid=JFYH4O0KHAMZ&dib=eyJ2IjoiMSJ9.MkHyquBcKE8veB8ouIWS-QXfRIP814ho51MZnKLxV9h5TIFbJC8M1Bu0qnwvKnQDVArG0cuC8nQSDKrcUSj6pcvVOwmE8o7H3vAjq_qY3vK_Jp7yO-p6hJ52uT9FcuHLRQ9cMnU3tege3zuxBO4YSKNGN_pbVKEuLrsQtOaA174MZRYTZjTgaasfpT8NJhs6Zhqv1DHAznRqVPGodzMKc1dE3YgeT4oG6ZudP8RcVHY.eCJNrjAYjAZ3BOH7VxBBlMZvllLQvNK-71s-BMe0y-8&dib_tag=se&keywords=Leading+From+The+Heart&qid=1719495543&sprefix=leading+from+the+heart+%2Caps%2C454&sr=8-1A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

In this episode, we delve into the journey of Obadiah Ostergard, CEO of Vine Hospitality, discussing the importance of a people-first approach in building a successful hospitality business. Obadiah shares his personal journey from working in a kitchen to his current role, emphasizing the significance of nurturing relationships and professional growth within his team. The conversation highlights the rich legacy of Vine Hospitality, its mission of serving with love, and the strategies implemented to foster a positive work culture. Additionally, Obadiah reflects on the challenges of maintaining profitability while sustaining a strong company culture and the personal practices he follows to stay grounded and effective as a leader.Links:https://www.linkedin.com/in/obadiah-ostergard-98009520/https://www.vinehospitality.com/Book:https://uk.bookshop.org/a/8596/9780462099255A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

In this episode, Michael welcomes Mario, an entrepreneur with a diverse background in the hospitality industry. They discuss the concept of 'Schwellenangst' – the fear of crossing thresholds when making significant decisions in life and business. Mario shares his journey from investment banking to running multiple successful hospitality ventures including Vapiano and Curtis Brothers ketchup. The conversation delves into Mario's recent experiences living with monks in Sri Lanka, where he learned valuable lessons about leadership, patience, and resourcefulness. They explore how these teachings apply to modern business practices, emphasizing the importance of focusing on purpose, authenticity, and maintaining quality. Mario also talks about his podcast 'From Doubt to Drive,' highlighting the shared struggles and triumphs of entrepreneurs. The episode concludes with reflections on maintaining simplicity and genuine happiness in both personal and professional life.Links:Mario via LinkedIn: https://www.linkedin.com/in/mario-c-bauer-5b074a37/Current Project:From Doubt to Drive Podcast: www.fromdoubttodrive.comCharity: www.teddybeareverywhere.comA big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Welcome to episode 4 of the Special Edition podcast series “EXPANSION THROUGH CULTURE - The Scandi Way”.In this episode, the guest is Carl Johan Paulsen, CEO of Noon, BaneGaarden, and Table, a maverick food company from Copenhagen, for a journey into how they have built a culture that gives them a competitive edge.Carl Johan and Michael dive into: The Journey of Carl Johan.The why behind the company.How they have taken a different approach to building culture.Why culture is a hardcore business skill.Why are they minimising headcounts when it comes to support functions. How do they give their people a stake in the outcome.You are welcome to connect with Carl Johan here:Links:https://www.linkedin.com/in/carl-johan-paulsen-1145212/https://www.nooncph.dk/https://www.banegaarden.com/Book - Never Split The Difference:https://uk.bookshop.org/a/8596/9781847941497This episode was presented by Ziik - The Social Intranet. Learn more about Ziik here:https://www.ziik.io/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

In this episode centered around hospitality and learning & development (L&D), the host meets Thomas near London Bridge to explore how technology can be leveraged to build a unique organizational culture. The discussion delves into Thomas's intriguing journey from rural America to a significant role at Dishoom in London, emphasizing how his experiences in acting and hospitality intersect. Thomas highlights the importance of servant leadership and continuous self-improvement in creating a strong culture. They discuss Dishoom's growth, its community-centric ethos, and the role of L&D as the 'plumbing' that maintains and elevates this culture. The conversation also touches on the future role of AI in enhancing training and hospitality, as well as the impact of embedding social good into the business model.Links:https://www.linkedin.com/in/thomas-stroppel-3a748a69/https://www.dishoom.com/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Shellye Archambeau shares her inspirational journey from aspiring to be a CEO at 16 to becoming the leader of MetricStream and a prominent figure in the tech industry. Shellye discusses the importance of setting clear goals, the value of planning, and overcoming obstacles such as imposter syndrome. She emphasizes the need for leaders to be clear, intentional, and vulnerable, and highlights the impact of mentorship and cheerleaders in one's career. Shellye also introduces her nonprofit, Ignite Ambition, aiming to mentor and guide a million people. Her advice on career management, including owning one's career and being intentional about career choices, provides valuable insights for current and aspiring leaders alike.Links:https://shellye.com/https://ignite-ambition.mn.co/https://www.linkedin.com/in/shellye-archambeau/Books:https://uk.bookshop.org/a/8596/9781538702918https://uk.bookshop.org/a/8596/9781473675988https://uk.bookshop.org/a/8596/9781785044540A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Jennifer Ryan turns the tables and interviews the host, Michael, about his fascinating journey in the hospitality industry. Michael shares his experiences growing up in a family-run food business in Denmark, holding leadership roles at McDonald's, and launching his own ventures. Key lessons include the importance of continuous improvement, humility, and people-focused leadership. The conversation extends to daily routines, self-reflection, and balancing work with personal life through team sports. Michael also touches on his personal mottos, favorite inspirational reads like 'The Obstacle is the Way' by Ryan Holiday, and the struggle to relax amidst relentless self-improvement. Themes from over 300 podcast episodes emerge, emphasizing the power of incremental progress and the human touch in effective leadership. The episode concludes with a thoughtful discussion on overcoming doubt, growth, and the value of venturing beyond one's comfort zone.Links:https://www.linkedin.com/in/jennifer-ryan-0b444417/https://www.linkedin.com/company/croux-app/https://www.linkedin.com/company/blueroot/https://www.hospitalitymavericks.com/https://pulse.kitchen/https://www.linkedin.com/in/michaeltingsager/Books:https://uk.bookshop.org/a/8596/9780712676090https://uk.bookshop.org/a/8596/9781781251492A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

In this episode, Michael interviews Mark, a civil engineer and former managing director in the environmental consultancy sector who introduces Wizso, an innovative solution aimed at transforming the way water is used in toilet facilities. Mark narrates his unexpected journey from McDonald's water-saving initiatives to developing Wizso—an environmentally friendly, fizzy tablet designed to reduce toilet flushes and conserve water efficiently. The discussion covers Mark's inspiration, the development process, and the positive reception received through various trials. They delve into the environmental and financial benefits of Wizso, its potential impact on global water conservation, and strategies for effective implementation in households and commercial establishments. Mark also shares insights on behavioral change, the importance of collaboration, and his vision for making Wizso a household name synonymous with sustainable living.Links:https://www.linkedin.com/in/mark-gilligan-5662098/https://www.wizso.com/A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

This episode delves into the intricate process of creating standout hospitality concepts in a competitive market, emphasizing the importance of human connection in the digital age. The guest, Holly Hallam, Managing Director of Design LSM, shares her unique journey from TV and marketing to redefining the hospitality design experience. Through strategic focus on brand and guest experience, Design LSM collaborates closely with clients like Gaucho and the RFU to innovate and create spaces that foster community and memorable moments. Holly also discusses the significance of leadership balance, empowering teams, and the role of optimism in navigating challenges. Additionally, the discussion touches on the transition of business ownership and the vital role the hospitality industry plays in society, advocating for greater recognition of its value and diverse career opportunities.Links:https://www.linkedin.com/in/hollyhallam/https://www.designlsm.com/A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

In this episode, Josh shares his journey from fashion to founding Wingshack and later Big Appetite, focusing on how AI has been instrumental in driving business innovation, optimizing operations, and improving customer relationships. Additionally, Josh advocates for the positive impact of AI on life, promoting travel, new experiences, and the embrace of technology for a better living. He also introduces a newsletter from BigAppetiteCo.ai aimed at offering AI insights to business owners. The narrative overall highlights the significant potential of adopting AI to thrive in business and enrich personal experiences.Links:https://bigappetiteco.ai/https://www.linkedin.com/in/joshua-jarvis-2b82b6179https://www.wingshackco.com/https://www.hospitalitymavericks.com/coming-back-stronger-episode-6-with-joshua-jarvis-founder-and-co-owner-of-wing-shack-co-be-on-trendcom/A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

In this episode, you will hear from Feri Naseh, the founder and CEO of MeTime Healing, an innovative platform addressing mental health concerns. MeTime Healing aims to make emotional and behavioral guidance accessible and affordable. Our discussion covers the platform's genesis, its mission to provide healing without borders, and how it connects users with licensed clinicians for online therapy. Feri shares her personal journey and the challenges in finding the right mental health support, leading her to create a solution that's now helping others globally. The episode also touches on the vital role of mental health in the workplace and how businesses, including those in hospitality, can partner with MeTime Healing to support their teams. Connect with Feri:https://www.linkedin.com/in/feri-naseh-mba/https://www.linkedin.com/company/metime-healing/Book Mentioned:https://uk.bookshop.org/p/books/rumi-s-little-book-of-life-the-garden-of-the-soul-the-heart-and-the-spirit-kahlil-gibran/6772774?ean=9789389647037This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

In this episode, Michael is joined by guests Chef Ajay Walia and his wife Reena Miglani to learn about their entrepreneurial journey from Silicon Valley to opening Saffron Indian Bistro, serving northern and southern Indian cuisine. The conversation highlights the importance of creating a heart-centered and profitable business, the power of human connection and experiences in hospitality, and the unique challenges and gratifications of transitioning from tech to the hospitality industry. The couple discusses how leveraging technology and their passion for food has helped build a successful business, cultivate raving fans, and maintain high standards over two decades. Links:https://www.thesaffronrestaurant.com/https://www.linkedin.com/in/reenamiglani/details/experience/https://www.linkedin.com/in/ajay-walia-113563/Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Cristian Grossmann,, Co-Founder & CEO at BeeKeeper, joins Michael in this week's episode. Christian shares insights on the journey of creating Beekeeper, a platform designed to transform communication and engagement with frontline hospitality teams. The discussion covers the challenges faced by frontline workers, including the lack of digital tools tailored to their needs, and how Beekeeper addresses these gaps by providing a simple, effective technological solution. The episode explores various aspects, such as the importance of understanding and valuing frontline employee feedback, the role of artificial intelligence in improving the employee experience, and the impact of technology on operational efficiency and employee job satisfaction. Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Today we're joined by Matthew Cameron, a consultant dedicated to improving employee retention, performance, and well-being in hospitality businesses. They explore Matthew's transformative journey from a challenging hospitality career, marked by a personal crisis, to his current mission of enhancing the work environment for others. Matthew shares the concept of job crafting, his personal daily routines for maintaining well-being, and effective strategies for leaders aiming to create a supportive and fulfilling workplace. Connect with Matthew Cameron: Website: https://thatmattcameron.com/ LinkedIn: https://www.linkedin.com/in/thatmattcameron/Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Dan Simons, the co-founder and CEO of Farmers Restaurant Group, known for its unique business model and dedication to sustainability, joins Michael again on the podcast. Nearly two years since their last discussion, they delve into how the business has evolved.Instead, the conversation highlights Dan's commitment to improving mental health in the workplace, its direct impact on business operations, and the innovative practices that set the group apart. Dan shares insights into the company's structure, its focus on quality and sustainability, and how addressing mental health and fostering a supportive culture has been crucial for their success. The discussion also covers practical strategies for business leaders to prioritize mental health, including normalizing conversations around it, proactive interventions, and leveraging technology. Connect with Dan:https://www.linkedin.com/in/dansimonssays/https://www.dansimonssays.com/https://www.farmersrestaurantgroup.com/Books:One minute manager:https://www.amazon.co.uk/New-One-Minute-Manager/dp/0008128049/ref=tmm_pap_swatch_0?_encoding=UTF8&dib_tag=se&dib=eyJ2IjoiMSJ9.6ow4T49GHHtQIdqVyXGg1Og_EISyfAXfNieR8gcpamAyzmcAIk3entoplS2zITEgmEwraejAzcyI7TH1DPAgT4Gu36jNfM3vjAWcPyxv3S74a7at9YK8nP1oZ6u94cR7KFmhmUY6xjl7sTRayGEiwuvRwftpiqpt8rPeoufFj3D8ie7RIocMygeGVkSLAJIleRvb9QupF4fNUGLOOPWYo4sEmo9h5Mjp9jCyYCC7dmk.AbmlHa_XXtCRWrKJ1wqyThmeQxZKRp5jdqANHAdt-ug&qid=1711033175&sr=8-1Menopause ManifestoThe Menopause Manifesto: Own Your Health with Facts and FeminismAnxious Achiever https://www.amazon.co.uk/Anxious-Achiever-Biggest-Leadership-Superpower/dp/164782253X/ref=tmm_hrd_swatch_0?_encoding=UTF8&dib_tag=se&dib=eyJ2IjoiMSJ9.B4AFeR9iiVov-F3mE88-pI96763gvUNsBpCYXqNLoiwg-SAL8ysfCFkbDtLXUEq8cOZXLFN3c1u-4A0QXktkmkQyyETFhZsBXhfqPrNMSiG98HmVbxLomkALdcs6-uzgT8ExoKHBgkE8gJ-JnSv9A90KUyDXRlDc6hE2L2pAcvP5lenJl4mfq0w-QfoCjjzB4mhJK-ODV9c5MgdLAWaFmOW6J5PVTFxPRUpjRStQdB4.dCHv5pTHB6i9xVQt0HTnHDvkIoQwV-jaoSdBTHNU-Ls&qid=1711033104&sr=8-3Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Tai Ricci, partner at Hi Neighbor Hospitality Group, joins us for this episode. Tai explores a range of topics critical for success in the hospitality business, focusing on innovation, culture, leadership, and the impact on communities. She shares her journey from her creative background into the world of hospitality, highlighting how personal experiences and a desire to create a heart-centered business led her to co-found Hi Neighbor Hospitality Group. She discusses the mission behind the group, their approach to crafting a supportive culture, and the lessons learned through challenges and successes. Connect with Tai Ricci:https://www.linkedin.com/in/tai-ricci-730a1210b/https://www.hineighborsf.com/https://hi-neighbor.thethirdplace.is/Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

In this episode, Dr. Vincent Walsh, a UK-based circular regenerative food and agriculture expert, shares his journey, insights, and aspirations in making a positive, everlasting impact on the food system through consulting with major UK food and beverage companies. Dr. Vincent discusses the significance of understanding nature's evolution, circular and regenerative practices, and the potential transformative impact on food systems and the climate. This conversation will encourage hospitality leaders to engage deeply with supply chains, fostering innovative, sustainable farming practices. Dr. Vincent also highlights the urgent need for collaborative efforts among industry players to rebuild food systems for a sustainable future and offers actionable insights for businesses to incorporate circular and regenerative principles.Connect with Dr. Vincent:Website: www.drvincentwalsh.com LinkedIn: https://www.linkedin.com/in/vincentwalsh001/www.mycoloops.comwww.herblabism.comwww.regenfarmco.comA big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Dan Newman, the Managing Director of Hospitality Rewards, the UK's first employee benefits platform for the hospitality trade joins us in this episode. Dan and Michael discuss the mission of Hospitality Rewards to improve financial, mental, and physical health benefits for employees in the hospitality sector, moving beyond traditional compensation platforms. The platform offers unique benefits like a cash-back card and industry-specific discounts, focusing on enhancing the employee experience and retention in hospitality. They talk about the importance of supporting the workforce better to create a ripple effect that attracts more people and customers to the hospitality industry. The conversation also touches on the challenges the industry faces, such as staffing and inflation, and the role of benefits in addressing these issues. Connect with Dan on LinkedIn: https://www.linkedin.com/in/dan-n-1b82b3130/Check out Hospitality Rewards: https://hospitalityrewards.co.uk/Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Larry Korman is back on the podcast for this week's episode to talk all about the value of maintaining consistency in business operations, regardless of external circumstances. He provides insights into the importance of humanizing the hospitality experience, especially in unprecedented times, like during the pandemic. Larry also reiterates his commitment to upholding transparency and honesty in all his business dealings. The episode ends with a reflection on the importance of allowing the company culture to evolve, bringing onboard competent leaders who can improve business operations and sharing his personal contact information for further interactions.Links:https://www.stayaka.com/https://www.instagram.com/stayaka/Books:Good to Great by Jim Collinshttps://uk.bookshop.org/a/8596/9780712676090Alchemy: The Magic of Original Thinking in a World of Mind-Numbing Conformity by Rory Sutherlandhttps://uk.bookshop.org/a/8596/9780753556528Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy