Microsoft Teams discussions with industry experts sharing their thoughts and insights with Tom Arbuthnot of Empowering.Cloud. Podcast not affiliated, associated with, or endorsed by Microsoft.
Exploring Teams Phone Mobile with Virgin Media O2's Duncan FinlayDuncan discusses his extensive telecom experience and current role at VMO2, sharing insights into the integration of fixed and mobile technologies.We explore the significant benefits of Teams Phone Mobile, focusing on its seamless integration with Microsoft ecosystems to enhance corporate communication strategies.The conversation highlights potential cost and operational efficiencies, offering a new vision for businesses tackling legacy technology transitions.We delve into VMO2's innovative deployment solutions with Microsoft and PingCo, which simplify the setup and management process for enterprises.Thanks to Luware, this episode's sponsor, for their continued support and for helping to make content like this possible.
Microsoft Teams Monthly Update - May 2025Microsoft Earnings FY25 Q3 – M365 HighlightsMicrosoft 365 news from Microsoft BuildOffice 365 / Microsoft Teams EU antitrust update9 Microsoft Teams Roadmap HighlightsOperator Connect and Teams Phone Mobile updatesMicrosoft Teams Rooms on Android updatesTeams Devices updatesEventsThanks to AudioCodes, this month's benefactor, for your support of Empowering.Cloud and the community.Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version on Empowering.Cloud
Kevin Kieller, EnableUC and Craig Durr, The Collab Collective, discuss their perspectives with Tom Arbuthnot live from Comms vNext, exploring how AI is reshaping workplace collaboration.Comparing AI developments across UCaaS platforms, Microsoft's Copilot, Zoom's AI companion, and Google's Gemini.How AI is evolving from a tool to a teammate, with discussion on platforms integrating AI to enhance meeting and workflow effectiveness.The role of trust in AI adoption and how reliable AI interactions can increase productivity and streamline work processes.Future AI developments including agent orchestration and the integration of multiple AI systemsThanks to Kevin Kieller and Craig Durr for their insightful contributions and to SCB Global for sponsoring podcasts at Comms vNext
Patrick Burke from Gong shares insights on how they are using AI to maximise RevOps and how they use Numonix TRaaS to pull insights from Microsoft Teams meetings.Gong's evolution into a revenue AI platform, how it helps sales teams improve performance by integrating insights directly into CRM systems.Integrations with platforms like Microsoft Teams, Salesforce, and HubSpot allow seamless data gathering and analysis to refine and support data-driven sales strategies.Media capture and compliance capabilities enabled by Gong's partnership with Numonix, ensuring secure and efficient use of call data for business insights.Patrick offers a glimpse into the future of AI in sales, including potential chat centric integrations Thanks to Patrick Burke for sharing his expertise and to Numonix for sponsoring this insightful discussion.
Tom Arbuthnot talks with Reto Schadegg, Global IT Infrastructure Manager at SCOR, about how they rolled out 200 Microsoft Teams Rooms across 35 countries in just 90 days.SCOR's delivered a rapid global deployment by leveraging prior standardization and planning.Neat Bar Pro was selected after hands-on testing, becoming the core device for most rooms.The rollout achieved a 40% reduction in operational costs and six-figure savings overall.A streamlined support model now manages 200 rooms with just 1.5 FTEs on second-line support.SCOR's shift to Teams Phone continues, aiming to phase out desk phones and reduce telecom costs.Thanks to Neat, this episode's sponsor, for their continued support and for helping to make content like this possible
Tom Arbuthnot chats with Michael Levy, CEO of Numonix, about what it really takes to deliver compliance-grade recording in Microsoft Teams.Compliance recording is centrally managed, encrypted, and built to meet regulations like GDPR and MiFID II.Microsoft certification requires rigorous audits, financial commitment, and ongoing platform alignment.Vendors must continuously adapt to Teams updates to maintain compatibility and compliance.Numonix powers advanced features like filtered recording, native Teams app support, and AI integration.Thanks for listening to this deep dive into compliance recording and how it's evolving with Microsoft Teams.
Microsoft Teams Monthly Update - April 2025Teams clients older than 90 days will be blockedGeneral Channel is backDetect sensitive content screen shared in meetingsShare PowerPoint control with all presentersNew Unify Contact Center to Microsoft Teams Integration modelEnforcement of Teams Phone license checks for Extend Contact Centres and Attendant ConsolesM365 Copilot Chat will be pinned by default in Teams and OutlookTeams Devices UpdatesRoadmap WatchThanks to Neat, this month's benefactor, for your support of Empowering.Cloud and the community.Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version on Empowering.Cloud
Tom Arbuthnot is joined by Microsoft's Evie Grimshaw to dive into bookable desks in Microsoft Teams and how they fit into the broader solution with Microsoft Places.Bookable desks work with existing Teams devices and software—no new hardware or installs are needed.Bookable desks supports end-to-end booking, from remote reservations to automatic in-office check-ins.Employees maintain control over location visibility with flexible opt-in privacy settings.Admins get actionable insights into desk usage via integrated analytics in Teams and Places.Upcoming updates will expand desk booking options and enhance intelligent peripheral mapping for admins.Thanks to Pure IP, this episode's sponsor, for their continued support and for helping to make content like this possible
Tom Arbuthnot speaks with Adam Holtby, a Principal Analyst at Omdia, about the evolving landscape of Teams Phone Mobile, mobile UCaaS integration and its strategic impact on organizations.Discussion Points:Challenges: Tom and Adam discuss the slow adoption of mobile UCaaS, highlighting the need for better integration between cellular networks and collaboration tools like Microsoft Teams and Cisco WebExOpportunity: The opportunity for telcos to become key integrators of advanced communication solutions, enhancing their business value.Strategic Benefits for Enterprises: A centralized approach to managing mobile and fixed collaboration tools can significantly reduce costs and improve operational efficiency for multinational companiesSecurity and Compliance: Benefits for regulated industries like financial services, where secure and compliant communication is essential.Thanks to Ribbon, this episode's sponsor, for their continued support and for helping to make content like this possible
Matt Peers, the Global COO of Pinsent Masons, shares his insights on the adoption of modern work technologies, particularly AI and Microsoft's Copilot, within the legal sector.Matt discusses his professional journey, including his experiences as both a CIO and COO in prominent legal and professional services firms. He focuses on how he's led efforts to modernize workplaces through technology.How the legal sector is embracing AI—not as a replacement for lawyers, but as a tool to augment their capabilities. AI enables legal professionals to deliver higher-quality work and respond to clients more quickly.How AI has become an important tool in legal operations, helping streamline tasks like meeting notes, summarizing conversations, and managing workloads more effectively.Matt highlights the importance of continuous training, storytelling, and leveraging early adopters to drive the adoption of Copilot and AI technologies within organizations.Thanks to Pure IP, this episode's sponsor, for their continued support and for helping to make content like this possible.
In this episode, we're joined by Greg Baribault, who leads the HP business and brings a 26-year legacy from Microsoft, offering unique insights into the evolution and future of collaborative technology.Greg reflects on his transition from Microsoft, where he worked across Exchange Server, Skype for Business, and Microsoft Teams, to leading hardware innovation at HP.He discusses the evolution of Skype Room Systems to Microsoft Teams Rooms and the importance of seamless, instant meeting starts.Greg shares how HP is integrating technologies from Polycom, Plantronics, HP, and now Vyoppta to create a cohesive, user-friendly experience in both physical and virtual meeting spaces.Thanks to Landis, this episode's sponsor, for their continued support and for helping to make content like this possible
Scott Plette, Partner Group Program Manager for Teams Calling and Premium shares his insights into how the Queues app is offering new capabilities and value to customers. How Queues App is enhancing team collaboration, managing customer calls, and providing reporting and insightsUpcoming features include shared call history, integration with Microsoft Shifts, and enhanced mobile capabilitiesHow the integration of AI, including Copilot features, will provide intelligent insights, automate call recaps, and enhance customer interaction analytics.Advanced call monitoring features coming soon include barge, whisper, and monitor functionalitiesThanks to Ribbon, this episode's sponsor, for their continued support and for helping to make content like this possible
Microsoft Teams Monthly Update - Enterprise Connect Special - March 202510 Teams Client UpdatesLive Web ChatInterpreter Agent Demo8 Meetings and Events UpdatesFacilitator Agent on MTR9 Teams Rooms and Places UpdatesTeams Phone Extensibility Explained9 Teams Phone UpdatesEventsThanks to Pure IP, this month's benefactor, for your support of Empowering.Cloud and the community.Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version on Empowering.Cloud
Tom Garland, Global Service Delivery Manager at Willis Towers Watson shares an insight to the journey from traditional PBX systems to Skype for Business, and then to Microsoft Teams.Key considerations and challenges in implementing such large-scale telephony changes across a diverse global workforce The importance of aligning projects with business requirements and managing user expectations to prevent operational complicationsSpecific regional challenges, and experience in implementing Operator Connect in countries like IndiaThe importance of adhering to compliance requirements through sophisticated call recording systems and practical approaches for managing call data efficientlyThanks to Pure IP, this episode's sponsor, for their continued support.
Ally Ward, M365 Global Service Owner at a major legal firm, unravels the complexities of managing Microsoft 365 change, sharing effective strategies for handling frequent updates and ensuring seamless IT operations.Ally's role in managing Microsoft 365 changes, focusing on assessing the impact of updates and determining necessary actions for adoption or complianceHow change information can be distributed through Teams channels and how to alert relevant subject matter experts to the appropriate informationBalancing the need for awareness with the risk of information overload in terms of end-user communicationThe value of investing in resources to manage Microsoft 365 change effectivelyThanks to Ribbon, this episode's sponsor, for their continued support.
Sarah Miller, Senior Product Marketing Manager - Microsoft 365 Copilot at Microsoft, dives into practical applications of Microsoft Copilot AgentsThe concept of Copilots and the journey organisations take to adopt and integrate this AI technology effectivelyReal-world use cases, including how Pets at Home are using AI agents to improve operations and efficiencyImportance of enterprise security in AI adoptionThe concept of AI agents, their functions and business value across different industriesHow Copilot Dashboard and Success Kit can assist organisations in measuring AI impact and managing AI deploymentMany thanks to Crestron, this episode's sponsor, for their continued support.
Matt Sheldrick, M365 Product Designer at Kingfisher, a multi-national retail group with renowned brands including B&Q and Screwfix, shares how the organisation has embraced Microsoft Teams to revolutionise collaboration.How Kingfisher deployed video capabilities in all meeting rooms and even storesThe importance of quick, efficient and robust room setupsThe transition to Teams Phone and streamlining communication, focusing on flexibility and local presenceAI adoption and automation enhancing productivityThanks to Logitech, this episode's sponsor, for their continued support.
Mansoor Malik, Principal Group Product Manager - Microsoft Teams at Microsoft, explores the world of Microsoft Teams Premium, a significant focus for Microsoft in 2025. Teams Premium enables organisations to better manage communications and advanced workloads efficiently in a hybrid workplace.Headline features include Intelligent Recap, Queues app and Microsoft PlacesFind out about lesser-known but still valuable featuresRealising the ROI for Teams PremiumThanks to Logitech, this episode's sponsor, for their continued support.
Microsoft Teams Monthly Update - February 2025Microsoft Teams Rooms Express InstallISE News and New DevicesMDEP – New OEMs and ODMsMTRoW Boards + Edge WebAppsMTRoW Multiple Camera ViewMicrosoft Teams Super ResolutionNew Teams Phone Mobile ProviderRoadmapEventsThanks to Ribbon, this month's benefactor, for your support of Empowering.Cloud and the community.Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version over on Empowering.Cloud
In a podcast crossover, Tom Arbuthnot joins friends Randy Chapman, Mark Vale, and Shawn Harry in episode 65 of the UC Status Podcast, where they discuss all things Microsoft Teams, AI, and future innovations.What were the big Microsoft Teams features of 2024, and a look at the Roadmap for 2025The impact of Teams Premium on user experiences and how businesses are leveraging its features, including branding, intelligent recaps and integration with external platformsThe increasing support of BYOD roomsCopilot's future trajectory and how AI will impact contact center
Chandra Chivukula, Vice President of Engineering for Microsoft Teams, talks to Tom about the engineering strategies behind Microsoft Teams and how moving all users to the new client in 2024 has enabled more efficient and agile collaboration and a foundation for future innovation.Evolution of Microsoft Teams and ArchitectureHow Microsoft successfully transitioned over 320 million users to the new Teams clientThe goal of consistency of Teams features across different platforms, including Windows, Mac, iOS and AndroidRelease management, internal rings and the TAP programThanks to Landis, this episode's sponsor, for their continued support.
Olly Henderson, Head of Video Product Management and Portfolio at Jabra, discusses the evolution of meeting room technology and how Jabra is redefining enterprise audio and video conferencing solutions.Launch of Panacast 40 VBS - a new Android bar designed for small huddle roomsThe Role of Edge AI in Jabra's video solutions for optimal performance and reduced cloud dependencyThe Future of BYOD in Meeting RoomsJabra's partnerships and collaborative efforts to enhance their product offerings, including the integration of the Microsoft Device Ecosystem Platform (MDEP)Simplifying the deployment process and reducing costs with features including zero-touch deployment and Jabra Plus management platform advancementsThanks to Jabra, this episode's sponsor, for their continued support.
Chris A. Johnson, Municipal Cyber Center Manager at the City of Independence, Missouri, shares their journey from an old analog phone system to a modern cloud-based communication infrastructure using Microsoft Teams and Five9 with the help of AVI-SPL.The transition from an outdated Avaya phone system to modern cloud platformsCollaborating with AVI-SPL accelerated the transformation timeline from a multi-year to a 2-year projectAutomating processes, improving contact center capabilities and better resident satisfactionEnabling hybrid work flexibility, improving job satisfaction and retentionThanks to AVI-SPL, this episode's sponsor, for their continued support.
Kathie Anderson, IT Change Manager at Derby City Council, shares the experience of transitioning to Microsoft Teams and meeting the unique challenges faced by local authorities.How Derby City Council transitioned from PBX to Skype for Business and then to Microsoft Teams during the pandemic, condensing the six-month rollout into just six weeks to facilitate remote workingIntegration of Luware's contact center solution into Microsoft Teams, improving flexibility and efficiencyThe significant positive impact on essential services, ensuring critical calls are not missed and enabling rapid responseThe power of Luware's Power BI reporting allows Derby City Council to gain valuable insights into call patterns and performanceThanks to Luware, this episode's sponsor, for their continued support.
Brad Hintze, EVP Global Marketing at Crestron, shares customer stories about how Crestron enhances customer meeting room experiences.Examples from Puma, Fortuna Entertainment Group and Blue Water Financial ServicesCrestron's wide array of solutions cater to diverse meeting room setups from small huddle rooms to large boardroomsThe growing significance of AI features such as transcription in meeting spacesThe importance of superior audio quality when it comes to AIDevelopments coming in 2025, including advancements in visual AI, multi-camera systemsThanks to Crestron, this episode's sponsor, for their continued support.
Tim Albright, President of AVNation Media, shares his insights into the convergence of AV and IT and the evolving landscape of meetings and video conferencing.Origins of AVNation, an online media platform dedicated to the audio-visual sectorThe critical role of video conferencing in today's hybrid work models and the importance of standardized solutionsHow Microsoft certified devices drive quality and consistency in user experiencesEmerging trends such as multi-camera setups and the role of AI in enhancing video conferencingThanks to AudioCodes, this episode's sponsor, for their continued support
Microsoft Teams Monthly Update - January 2025SMS in TeamsTeams Web chat widgetTranscripts on by defaultMeeting Recap share linkMandatory Android Updates and AOSPMTR Captions additional languagesMTR Windows 10 EOLQueues App RoadmapMicrosoft 365 Copilot ChatEventsThanks to Logitech, this month's benefactor, for your support of Empowering.Cloud and the community.Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version over on Empowering.Cloud
Eshan Mathur, Senior Product Manager at Microsoft, helps us understand the evolving Bring Your Own Device (BYOD) landscape within Microsoft Teams, focusing on Microsoft's aim to provide seamless user experiences and enhanced manageability for IT admins for BYOD.Eshan's unique career journey from game development, including 'Where's my water', to enterprise solutionsEnhancements in Microsoft Teams BYOD experiences, including automatic audio device selection Auto-association for managing shared devicesFuture BYOD developments and recommendations for organisations in BYOD scenariosThanks to Logitech, this episode's sponsor, for their continued support.
Irwin Lazar, President and Principal Analyst at Metrigy discusses key trends and insights in the unified communications and collaboration space and shares thoughts for 2025How companies are navigating the complexities of hybrid workMoving beyond the hype of AI to practical deployments and adoptionMicrosoft Teams' increasing presence in meetings, messaging and as a voice platformHow companies are choosing between Teams Phone Mobile, Direct Routing and Microsoft Teams Operator ConnectThanks to AVI-SPL, this episode's sponsor, for their continued support.
Emily Kirby George, Microsoft Teams Product Manager at Microsoft, shares her unique perspective on product management in the world of Microsoft Teams Phone, sharing challenges of balancing innovation with fundamental reliability.Emily's path from support Skype for Business to a Senior Product Manager on the Microsoft Teams Calling teamHow Microsoft prioritizes features, balancing traditional phone system requirements with new AI opportunitiesThe importance of maintaining robust, reliable fundamentals in Teams Phone and ensuring service stabilityHow AI is being integrated into Teams PhoneThanks to Logitech, this episode's sponsor, for their continued support.
Aaron Steele, Practice Lead at SOFTEL shares his journey through Microsoft to his current role of SOFTEL, and his thoughts on the ever-evolving UC landscape. The development and scaling of Microsoft Teams in unique scenarios such as global sports organizations during the Covid-19 pandemicInnovations in broadcasting including the use of NDI for creating interactive experiences at events such as the NBA bubble gamesThe challenge small-medium businesses face with integrating Teams PhoneHow AI can be leveraged to improve use and admin experience, particularly in contact centersThanks to Neat, this episode's sponsor, for their continued support.
Mark Cobbold, Vice President of Product Management at Ribbon Communications, explores the evolution of telecom networks from hardware to cloud-native solutions.The benefits of cloud-native deployments include reduced operational costs, improved software velocity and robust network securityThe variety of cloud deployment models and how they cater for different business needsUsing real-time insights into network performance to help pinpoint and resolve issues efficientlyRibbon's innovative approach to cloud architecture, enabling flexibility, security and operational efficiencyThanks to Ribbon, this episode's sponsor, for their continued support.
Charles Mason, Head of Digital Workplace at TP ICAP shares insights into the deployment of Microsoft Teams Rooms and Teams Phone, and the impact of Copilot.Selecting and standardizing Teams Rooms equipment across a global office networkComplexities of integrating Teams Phone with legacy and trader voice systems in the finance industryTP ICAPs' journey with Copilot, including compliance considerations and how AI is streamlining productivity and innovationManaging fast-paced changes in Microsoft 365 environments whilst ensuring compliance and operational efficiency in the finance industryThe future of digital workplace technologies in optimising collaboration and business operationsThanks to Logitech, this episode's sponsor, for their continued support.
Henry Levak, Vice President of Product at Logitech for Business, discusses the company's innovations in video conferencing technology and workplace experiences.The Logi Sight was recently recognised among Time's best innovations of 2024Development of multi-camera and multi-stream technologyLogi's new software capabilities, including auto-booking and releasing meeting rooms to combat 'ghost meetings'Future innovations in Logi product offerings, including insights and analyticsThanks to Logitech, this episode's sponsor, for their continued support.
Paul Cornish, UC Architect at Merlin Entertainment, dives into the unique challenges of deploying communications in large theme parks, hotels and attractions globally. Merlin operates around 140 attractions worldwide, each with unique telephony needsThe transition from Skype for Business to TeamsCloud-based telephony and its cost-effectivenessStandardisation in meeting room technologyBest practices for managing complex deploymentsThanks to Pure IP, this episode's sponsor, for their continued support.
Josh Blalock, Chief Video Evangelist at Jabra, discusses the latest developments in Jabra's video solutions, focusing on the PanaCast 50 and VBS.Jabra's PanaCast series includes innovative video solutions for meetingsThe significant feature adds over the life of the PanaCast 50Jabra's Android Bar - features and flexibilityWorking closely with Microsoft and MDEPThanks to Jabra, this episode's sponsor, for your continued support.
Preethi Ramarathinam, Head of Product - Microsoft Teams Virtual Event at Microsoft, dives into Teams capabilities for hosting large external virtual events, webinars, and town halls.Microsoft Teams is expanding beyond traditional collaboration scenariosInternal large use cases for Microsoft Teams include AMA sessions and Town HallsExternal use cases such as training and product launchesRecent key featuresFuture Roadmap for Teams event and AI integrationThanks to Landis, this episode's sponsor, for their continued support.
Patrick Watson, Head of Research at Cavell, discusses the evolving landscape of telephony, the impact of Microsoft Teams, market trends and the role of AI in Contact Centers.Microsoft Teams has significantly disrupted the telephony marketDirect routing remains the dominant solution for Teams telephony usersDiscussing market dynamics and trends in telephony and differences in the enterprise and SMB marketsAI is set to transform contact centersLook out for Cavell Enable London in DecemberThanks to AudioCodes, this episode's sponsor, for their continued support.
Mohammed Khalifa, Microsoft Alliance Manager HP Poly and Kimberly Tee, Lenovo Smart Collaboration EMEA join Tom to dive deep into the evolving landscape of collaborative tools and meeting room technologyThe shift in innovation focus from major updates to software and hardware hardware refinementsExploring AI's role in the meeting room: automatic enhancements vs user-driven experiencesBarriers to adoption including IT administration, cyber security concerns and organizational readinessThanks to Landis, this episode's sponsor, for their continued support.
Pardeep Gill, Senior Enterprise Architect at a global legal firm, shares his insights on the role of technology in modern workspaces.Flexible workspaces are becoming essential in professional servicesUser experience is a key focus in modern office designsSustainability must also be considered in technology procurementAV design must be integrated early in new buildsInteroperability between meeting platforms is crucial in enterprise environmentsThanks to Luware, this episode's sponsor, for their continued support
Trond Johannessen, CEO of Pexip, discusses the evolution of video conferencing, the increasing demand for interoperability between UCaaS solutions and the customer use case for secure self-hosted meeting.Pexip's Microsoft certified solution connects meeting rooms to cloud meeting platforms, enhancing collaboration and catering for both cloud and on-premise deployment needsWhy meeting platform interoperability is becoming essential as organizations use multiple platformsExplaining Pexip Secure meeting solutions and where they meet a need in regulated industries and the public sector
Roopam Jain, Vice President of Research, Information and Communications Technologies at Frost & Sullivan, explores the evolution of room video systems, the impact of hybrid work and office modernisation.The influence of the UC/Collab platform on room system decisionsThe transformative role of AI in enhancing meeting experiencesBYOD is becoming a significant part of the meeting experienceSustainability is a key consideration in workplace technologyThanks to Crestron, this episode's sponsor, for their continued support.
Anthony Woodruff, Technical Program Manager at Microsoft, discusses his role working with customers in the Microsoft 365 Customer and Partner Ecosystem Team, Copilot in Microsoft Teams and the wider challenges and impact of AI adoption.AI-powered tools can significantly improve productivity and efficiencyCopilot use cases: summarizing conversations, onboarding new employees and streamlining workflowsThe potential of AI to revolutionise educationThanks to AVI-SPL, this episode's sponsor, for their continued support.
Ryan Herbst, Vice President and Chief Strategist at UnifiedCommunications.com discusses the evolution of the unified communications industry and the challenges and opportunities it presents. He highlights the importance of standardisation and the balance between innovation and maintaining a consistent user experience.The importance of standardisation in customer deploymentsThe challenge of balancing innovation and maintaining a consistent user experience for organisationsImpact of AI in meetings including transcription and multi-camera capabilitiesFactors beyond technical specifications to consider when choosing devicesThanks to Numonix, this episode's sponsor, for your continued support and for helping to make content like this possible.
Microsoft Teams Monthly Update - October 2024Gartner 2024 UCaaS MQ3 New Teams Phone FeaturesOperator Connect 100 countries, 103 providersMicrosoft Teams New calendar experienceLimit Frontline Worker access to Teams when off shiftBlock the AI botsVoice and face enrollment on by defaultMicrosoft Places - Core and Premium GA NovemberEnd of Support for Skype for Business Server 2015 and 2019Microsoft Teams Rooms & Devices NewsMicrosoft 365 Copilot NewsEventsThanks to Neat, this month's benefactor, for your support of Empowering.Cloud and the community.Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version over on Empowering.Cloud
Ryan McCarty, Senior Unified Communications Engineer at a legal firm explores the unique challenges of unified communications within the legal sector, the need for interoperability, user education and technology standardisation.Unique challenges of the legal sector presents Interoperability is crucial as clients dictate meeting platformsManaging change and user adoption strategies in Microsoft Teams RoomsThe importance of daily system checks to ensure reliability in high-stakes environmentsThanks to Landis, this episode's sponsor, for their continued support of the community.
Harold Wortman, Senior Product Manager - Mobile Unified Communications at Verizon, discusses the journey of deploying Teams phone mobile, feature development and mobile as a default mode of communication,Teams Phone Mobile offers a seamless mobile communication experience within the Teams platformSignificant, with interest from small to medium-sized businesses, enterprises, and government organizationsWidespread adoption may take time due to the complexity of integrating with different mobile operatorsSecurity and compliance are important considerations for organizations, and Teams Phone Mobile can helpThanks to Ribbon, this episode's sponsor, for their continued support of the community.
Doug Wycoff, Director of Digital Technologies and Innovation at Tampa International Airport, and Rebecca Criswell, Account Manager at AVI-SPL, explain the technological innovations at Tampa International Airport, including use of Microsoft Teams, digital signage, and advanced AV solutions.The rapid technological transformation from pre-Covid to present and the acceleration of Microsoft Teams adoptionImportance of standardisation across different room sizes and configurations in the airport's SkyCenter to ensure efficiency and ease of maintenanceHot desking solution enabling flexibility for employees to reserve and use spaces efficiently with real-time location trackingTampa Airport's outdoor parking lot video wall offering up-to-date flight information to help manage traffic and improve customer experienceThe importance of innovative solutions and strong vendor relationships Thanks to AVI-SPL, this episode's sponsor, for your continued support.
MVP Ragnar Heil, Business Development Manager Microsoft at HanseVision explores the role of Copilot in governance and compliance, as well as the importance of user adoption and change management in successful implementation of Copilot.The need for organisations to prioritise governance and compliance for CopilotCopilot's role in making governance more accessibleThe role of user adoption and change management in Copilot implementationManaging content freshness and organizing content with labels in CopilotBuilding a Copilot community with Viva Engage and Viva Insights' potential to enhance governance and adoption effortsThanks to Neat, this episode's sponsor, for their continued support and for helping to make content like this possible.
Chris Goodwill, Strategic Partner Manager and Solutions Specialist at Symity discusses the evolution of Microsoft's Contact Center and the new Dynamics 365 Contact CenterUnderstanding Dynamics 365 Contact Center, Microsoft's Contact Center as a Service (CCaaS)How Microsoft is driving with AI featuresDynamics 365 Contact Center vs Teams Ecosystem solutionsLicensing and pricing considerationsThe future of chatbots and multi-lingual supportThanks to Logitech, this episode's sponsor, for their support of Empowering.Cloud and the community.
Shabtai Adlersberg, Co-Founder, CEO and President of AudioCodes shares the fascinating journey of AudioCodes over the past 31 years, from its establishment to becoming a leader in the voice industry and more recent journey into SaaS and AI.Shabtai's background in engineering and digital signal processing, before co-founding AudioCodesAudioCodes evolution from focusing on algorithms to developing chipsets and then progressing to gateways and SBCsThe impact of partnering with Microsoft on AudioCodes success, from Lync to Microsoft TeamsChallenges and opportunities during market disruptions caused by technological advancements and the pandemicThe transition from hardware to SaaS platformsThe future vision for AudioCodes, leveraging conversational AI to enhance products and solutions
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