Resilient by Design with Rebecca Hay

If you're still charging based on what you think your clients can afford… or afraid to raise your rates in case they push back… this episode is for you. I'm sharing one of my worst pricing mistakes from the early years, a commercial project that cost me hundreds of hours, drained my confidence, and taught me the hard way how damaging it is to undercharge. It's a story with no happy ending, but plenty of takeaways. In this episode, you'll hear: Why fixed fees can be risky if you don't track your time The real cost of avoiding the money conversation How underpricing attracts the wrong clients What finally helped me shift from hobbyist to CEO Plus, I'm inviting you to my free workshop: Priced to Profit — where I share the 3 pricing shifts that helped me raise my rates (without losing clients). Register at rebeccahay.com/profit   Episode Resources: Sign up for my Priced to Profit Workshop here! Episode 179: Pricing your design services with confidence Episode 46: Budgeting, Pricing your services, and attracting the right trades with Maia Roffey   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

If you're in your first year of running an interior design business, this episode is for you. Anna Baldi is the founder of Contrast Interior Design and a recent graduate of Power of Process. After spending two decades working in commercial and set design, Anna finally listened to the entrepreneurial itch she had ignored for 20 years. She quit her job without a backup plan and started her design business the very next day. In this conversation, she shares: The breaking point that led to her big leap What it was like launching a business from scratch Why she joined POP (even though she was hesitant) How she gained the confidence to implement a $5K minimum design fee The systems and boundaries that changed her life and business This is an inspiring and practical episode full of honest takeaways for anyone starting their business journey.   Learn more about Anna Baldi at her website and follow her on Instagram.

Why Trade Day Is the Secret to a Smooth Design Project!! In this episode, Rebecca shares the cringe-worthy story of a chaotic trade day early in her career—and how it nearly cost her a client (and a contractor). That one experience transformed how she approaches the interior design trade day and inspired her to create the system she now teaches inside Power of Process. You'll learn what a trade day actually is, how to run it with confidence, and why it's one of the most overlooked (but vital) tools in a designer's toolbox.   What you'll hear in this episode: A behind-the-scenes look at a disastrous project kickoff The biggest trade day mistakes designers make Rebecca's system for organizing trades, timelines, and client expectations Her exact checklist and tips for execution Why trade day is about more than logistics—it's about leadership Want to elevate your project management skills? This episode is for you.   Learn more about POP: rebeccahay.com/powerofprocess   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

What if two months could totally transform your interior design business? In this episode, I'm joined by Melissa McDonald of MelMac Designs, an interior designer with 15+ years of experience who recently realized her business wasn't as profitable—or fulfilling—as it could be. She took a leap of faith, joined Power of Process, and the results were nothing short of amazing. In just two months, she restructured her services, got crystal clear on her ideal client, hired her first assistant, implemented systems, and tripled her project fees. And yes—clients said yes. If you've ever felt like your design business is running you, or that you're working too hard for too little, this episode is your wake-up call. Melissa's honesty, vulnerability, and transformation will light a fire under you to take your next step—whether you're brand new or 10+ years in.   Learn more about Melissa at her website. Learn more about Power of Process.   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

What if you could triple your rates and confidently land your biggest design project yet — in just a few weeks? In this episode, Rebecca sits down with Paige Leackfeldt of LANG Design Interiors to unpack her incredible transformation. After 15 years in the industry, Paige launched her own design business — but within the first year, she hit the familiar overwhelm of saying yes to everything, undercharging, and running herself ragged. Enter Power of Process. Paige shares how enrolling in this course helped her systematize her business, streamline her offers, confidently present her services, and (here's the big one) land a six-figure contract — more than triple what she would have dared to charge before. We cover: The mindset shift that gave Paige the confidence to raise her rates How her past construction experience became her biggest client-selling point Why documenting your process transforms both client trust and pricing power How she overhauled her services page to attract only the right clients What designers need to understand about progress vs. perfection This episode is packed with real-world insights, inspiration, and proof that transformation is possible — and faster than you think.   Learn more about Paige at her website, LANG Design Interiors, and follow her on Instagram.   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Ever lost money (or sleep) over a wrong order, delayed shipment, or missing item? You're not alone — and in this episode, Rebecca Hay shares the honest, behind-the-scenes mistakes she made in her own interior design business so you can skip the pain and get straight to solutions. Rebecca opens up about the $10,000 sofa mistake that shaped her approach to systems, the software (and simple tools) that can save your sanity, and how to set up order tracking so nothing falls through the cracks. You'll learn why cross-check systems matter, when to consider outsourcing procurement, and how regular check-ins can protect your profit and client relationships. This episode is packed with practical, actionable advice whether you're just starting your design business or you're scaling up with a team. If you've ever wondered how to organize your orders, track project details, and avoid costly errors, this is the episode for you. Episode Highlights The biggest ordering mistakes designers make (and how to avoid them) Rebecca's favorite software + tracking tools When to outsource order management The step-by-step system to keep your projects on track Why regular order status meetings are a game-changer Hit play and get ready to transform how you run your business — with less chaos and more profit.   Episode Resources Programa Studio Designer Ivy Sign up for my workshop here: https://rebeccahay.com/grow     Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

This episode is unlike any other because I go on a deep dive into the mindset of my real life clients. If you want to better understand what your clients are really looking for, how to turn prospects into buyers and how to build real trust and credibility then take a listen to what my actual clients have to say.  Kelly & Glen Patchet, founders of Quarterback Digital, joined me to talk about the importance of marketing while sharing various marketing tactics, why they chose to work with me, AND what it was actually like to work with me and my team! Kelly and Glen Patchet are Co-Founders of Quarterback Digital, a digital marketing agency in downtown Toronto. Serving clients across Canada and the US, they run the marketing efforts for their clients, driving traffic, generating leads and increasing sales for thought leaders and people who sell their expertise. Leading a team of marketing specialists Glen and Kelly are the marketing quarterbacks calling the plays for their clients. Throughout our conversation, Kelly and Glen share the reason that they decided to work with my interior design company instead of anyone else  – it was my process! This really was amazing to hear because it solidified my belief that if you develop a unique process that works for you, follow it and communicate it to your potential ideal clients, it DOES make a difference and creates raving fan clients! Further into our conversation, Kelly, Glen & I chat about the marketing. Marketing is incredibly important for any company, big or small, new or established. The more confident you are in the inner workings (process) of your business, the better suited you are to talk it up and market yourself to your ideal client. They shared some marketing tactics that you can use in a service based business. Lastly, if you stick through to the end, you'll also find out how Kelly & Glen felt when I informed them they had to pay for a consultation with me at the beginning of my process! I really hope you enjoy listening to this episode as much as I did recording it!   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

We all have that one client project we should've walked away from. This is the story of mine—and the powerful (and expensive) lesson it taught me. In this episode, I open up about one of the most challenging experiences in my interior design business: taking on a project that looked ideal on the surface but was packed with red flags I chose to ignore. From clashing personalities and unrealistic expectations to late-night stress and burned-out team members, this project took a toll—financially, emotionally, and mentally. Inside the episode: What early red flags to look for in potential clients Why even a full payment upfront isn't always a green flag How ignoring your gut can cost you more than just money How to use your intake process to filter for your ideal client Why saying “no” is a skill every designer needs to build What green flags to watch for so you love the clients you take on Whether you're an emerging designer or scaling your firm, this episode will help you identify who's truly the right fit for your services—and how to protect your business, your time, and your energy.   Join the Stand Out Designer Bootcamp → rebeccahay.com/bootcamp   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Starting an interior design business is about more than just loving design—it's about building a life you love, too. In this episode, Rebecca shares the five foundational steps every designer needs to set up a profitable, scalable business that supports their dream lifestyle. Whether you're just starting out or feeling stuck, these essentials—like a clear business model, a signature process, strong contracts, sound financial systems, and marketing—will help you avoid burnout and grow with confidence. Episode Highlights: Defining a scalable business model for your future The importance of a signature design process Why a strong contract is non-negotiable Setting up financial systems and pricing strategies How marketing builds sustainable, long-term success   Learn more and save your spot in Rebecca's Standout Designer Bootcamp: https://rebeccahay.com/bootcamp    Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Wondering why you keep attracting the wrong clients—or no clients at all? In this episode, Rebecca Hay reveals why vague messaging is hurting your business and how niching down as an interior designer is the key to success. You'll hear a simple 4-step process to clarify your message, attract dream clients, and finally feel aligned in your marketing. Plus, Rebecca shares practical examples you can start using today. Episode Highlights: Why broad messaging repels ideal clients How to niche down without limiting your business An exercise to identify your true dream client Website and Instagram tweaks that make a big impact   Ready to stand out? Join the Standout Designer Bootcamp: www.rebeccahay.com/bootcamp   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Sometimes the path to success isn't straight—and that's exactly where the magic happens. In this episode, Rebecca Hay sits down with Rebekah Higgs, the creative force behind DIY Mom, to share how she turned her passion for DIY into a thriving, multi-income design business. Rebekah opens up about her journey from musician to single mom to TV host and entrepreneur, revealing the systems, mindset shifts, and bold moves that helped her grow her brand. We dive into how she layered income streams like TV production, Airbnb rentals, client renovations, and influencer partnerships, and why learning to delegate was essential for her business (and her sanity!). We also talk about how perfectionism can secretly hold you back, why letting go is the key to real progress, and how setting up the right systems can change everything. Plus, Rebekah shares some seriously powerful advice on how to end a project strong—and leave clients raving about the experience. If you're dreaming of turning your passion into a business or scaling your design firm, this conversation is packed with real-life takeaways you won't want to miss!   Follow Rebekah: @diymom.ca Watch DIY Mom: YouTube | TryBinge.tv Learn more: www.diymom.ca     Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Is your pricing keeping you stuck in a loop of burnout, resentment, and budget clients? In this solo episode, Rebecca reveals why most interior designers fear raising their rates — and how that fear is rooted in impostor syndrome, lack of industry standards, and the false idea that clients won't pay more. She breaks down the real cost of underpricing (spoiler: it's not just about money), and shares a four-step framework to help you charge what you're worth — with confidence. You'll walk away with tangible interior design pricing strategies and new ways to talk about your value that attract dream clients.   Want to go deeper? Check out Pricing with Confidence — the go-to course for designers ready to scale with ease: https://rebeccahay.com/pricing/    Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Designers — ever wonder how real estate agents could help grow your business?

Before this episode, I didn't believe you could take professional-quality design photos with a smartphone. Now? I'm rethinking everything… Linda Holt is a former pro photographer turned educator who teaches designers how to shoot amazing photos with just their phones. In this episode, she explains why smartphones are more powerful than you think—and why owning your own photos might just save you from a lawsuit. We talk about: The 3 keys to professional-looking phone photos Why hiring a photographer isn't always the best move The hidden risks of copyright (and how to avoid them) Simple gear and apps to level up your shots You don't need a DSLR. You do need this episode.   Episode Resources: Learn more & grab Linda's gear recs: lindaholtcreative.com Check out Linda's workshop: Smartphone Photography for Interior Designers Snapseed Learn more about Linda Holt at her website and follow her on Instagram    Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Time is your most valuable asset. In this episode, Rebecca shares 5 simple, impactful automations every designer should implement to save time and reduce overwhelm. From client intake to content planning and communication, these tips are designed to help you streamline your systems—without relying entirely on tech. Whether you're managing a growing design firm or flying solo, these are the processes that can free you up to focus on the parts of your business you love most. What You'll Learn: How to automate your client intake The power of canned email templates Smart tips for invoicing without the chaos Batch your content to stay consistent (and sane) Keep clients happy with regular progress updates Let's stop spinning our wheels and start running our businesses with more ease. Hit play to get started!  

Thinking about hiring but feeling overwhelmed by where to start? In this episode, I sit down with Katie Decker-Erickson, founder of the multi-million dollar remote design firm Color Works and host of Success by Design. We dive into how to know when it's time to hire, the difference between contractors and employees, and how to create a strong company culture—even with a fully remote team. Katie shares her real-life experiences, from the moment she had to hire to the tough lessons learned through team transitions. We also talk about the financial mindset around hiring, the power of personality assessments, and how to build a team that truly supports your business goals. This conversation is packed with honest advice and actionable strategies for interior designers ready to grow—without the burnout. Don't forget to catch part one of our conversation over on Katie's podcast, Success by Design!   Episode Resources Clifton Strengths Atomic Habits Success by Design Podcast Learn more about Katie Decker-Erickson at her website and follow her on Instagram Katie's a return guest! Listen to her first episode on the Resilient by Design Podcast - 222. Tailor your business to your lifestyle   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

If you missed my last Standout Designer Bootcamp—or even if you didn't—don't skip this episode! One of the most powerful tools I shared in my recent bootcamp is the Investment Guide—a game-changer for interior designers looking to secure the right clients. In this episode, I break down exactly what an Investment Guide is, how to use it effectively, and why it's key to pre-qualifying your clients and avoiding time-wasters. I'll share a personal story from my own journey, the biggest mistakes to avoid, and actionable steps to implement this strategy in your business. The truth is, that premium clients will pay for a premium service—you just need to position yourself correctly to attract them. Tune in to learn how an Investment Guide can help you set expectations, weed out misaligned clients, and maximize your impact!   Highlights What an Investment Guide is and why it's essential for your business. How to use an Investment Guide to pre-qualify clients and eliminate budget shoppers. The biggest mistakes designers make in the inquiry process—and how to fix them. Why premium clients expect pricing transparency and how to position it to your advantage. The key sections every Investment Guide should include to attract serious clients.   Sign up for the next Bootcamp waitlist here!   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Every client wants to know what their project will cost ASAP, and guessing and throwing out a number will only do you and your client a disservice. This episode is going to help you dial in on your expertise and experience to remove the guesswork and the regret for project estimates.  I dive into how you can find out what it costs to decorate or renovate a space without relying on simple guessing or giving the client a number that isn't fair or profitable for your business. As a business owner, I'm always looking for a better way for the aspects of my business where I feel there can be room for improvement. In this episode, I share an excellent method of pricing projects I learned from a designer inside my Designers Room membership that has proved incredibly effective.  I also talk about an eye-opening exercise I did with my team during our most recent year-end review that I recommend you do so that you can price your projects with confidence!    Episode 141: How to be Profitable as an Interior Designer in 2023   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Is it ever too late to start over? Our guest, Natalie Froom, proves that the answer is a resounding NO! This episode is all about why it's NEVER too late to follow your passion in interior design. Natalie, founder of Studio 180 Design, took a bold leap in her 40s to launch her interior design firm, leaving behind a career in psychology and nutrition. In this episode, she shares how she went from helping friends for free to building a thriving business, why she believes creativity thrives within structure, and how she balances artistry with the practical demands of running a business. A Power of Process (POP) alum, Natalie also opens up about the game-changing takeaways from the course that helped her streamline her design workflow, set strong boundaries, and confidently charge for her expertise. If you've ever doubted whether it's too late to start your dream business, this episode is for you!   Episode Highlights The mindset shift needed to go from hobbyist to business owner Why boundaries are essential for creative success How Natalie built her second empire after raising a large family The power of time-blocking for creativity and efficiency How she transitioned from free work to confidently pricing her services The surprising business lesson she learned from raising six teenagers!   Episode Resources Learn more about Natalie Froom at her website and follow her on Instagram Learn more about Power of Process Watch this episode on YouTube: https://youtu.be/bgPu0RiZUAQ    ----   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

This episode explores the journey of launching a new interior design business after stepping away from an existing and thriving design-build. Keely Gow, co-founder of the newly launched JK Studio in Muskoka, Ontario, shares her infectious passion as she talks about the decision behind her new business launch, why she chose to work with a partner, and what led her to shift her focus exclusively to offering full-service interior design. Keely opens up about some of the hard truths and realizations she had before making these major career moves, as well as the specific goals she set—goals that Power of Process helped her bring to life. She discusses the role of intuition in guiding her decisions, how she learned to listen to both her heart and her head, and how the community she found inside Designer's Room and the Power of Process course provided the support she needed to take the leap. Plus, she shares insights into forming a business partnership, the challenges and advantages of working collaboratively, and her recent Style at Home magazine cover feature! If you're an interior designer looking to refine your process, streamline your business, or take the leap into a new phase of your career, this episode is packed with valuable insights and inspiration.   Episode resources:  Learn how to refine your design business processes: rebeccahay.com/powerofprocess Style at Home – Check out Keely Gow's feature in the November 2024 issue! Connect with Keely (once available) – Stay tuned for her website and Instagram updates!     Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Success in business isn't about working harder—it's about working smarter. In this episode, Rebecca Hay sits down with Anika Schachtler, a rising star in the interior design world, to discuss how she has built a thriving interior design business by refining her processes, niching down, and hiring early. Since her last appearance on the podcast, Anika has made incredible strides—shifting her business model, growing her team, and eliminating unnecessary client emails by communicating less but better. She shares the mindset shifts that helped her scale, how she refined her process to increase profitability, and why hiring was a game-changer for her success. The four symptoms of inefficiency in an interior design business How niching down has transformed the type of clients she attracts The power of process in reducing overwhelm and improving client experience Why hiring early—even in the first years of business—can accelerate growth A game-changing mindset shift from working harder to working smarter If you're looking to streamline your business, attract the right clients, and grow without burnout, this episode is a must-listen.   Learn more about Anika Schachtler at her website and follow her on Instagram Podcast Episode 243: Double your Design Rates with a Solid Process with Anika Schachtler 10X is Easier than 2X   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Growing a successful interior design business requires more than just serving clients—it takes dedicated time to work on the business, not just in it. In this episode, Rebecca Hay shares why prioritizing business development is essential for long-term success and how interior designers can break free from the cycle of constant client demands. She provides actionable strategies to help designers re-prioritize their time, build efficient systems, and create a strong foundation for growth. By making smarter investments in business operations, designers can scale sustainably and run a business that works for them—not the other way around. In this episode, listeners will learn: ✅ The four major signs that indicate a business is stuck in reactive mode ✅ Practical steps to work smarter, not harder ✅ The importance of accountability in streamlining business operations For designers feeling overwhelmed by project management, marketing, and client demands, this episode provides a clear roadmap to reclaiming control, scaling effectively, and running a business with more ease.     Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

No matter where you are in your design journey, the skills and experience you've gained can be the perfect foundation for transitioning to interior design. Our guest, Heather Lastiwka, has worn many hats in her career (including a stint at Earls—just like me!

The Secret to Getting a Fast YES from Clients Before we can bring a vision to life, we need a solid YES from the client. The key to making that decision effortless? Owning your expertise—because you are the expert. In this episode, I'm sharing practical strategies to help you communicate your ideas with confidence and streamline your client process. We'll dive into some (potentially controversial) tips I've learned firsthand—ones that will help you gain faster buy-in, build trust, and avoid the endless email back-and-forth. Bottom line? Your confidence is contagious—so let's use it to your advantage!   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

We all want to work with our version of a premium client, but before we do so, we need to establish a premium approach. Working with premium clients demands a premium approach, and in this episode, I'm sharing how to do exactly that!  This episode shares examples of what kind of client this person actually is and what they expect. One spoiler I'll give away is that a premium client doesn't always equate to "premium money". I share a few questions to ask yourself to help you create a good first impression, stand by your boundaries, and include unique personal touches in the entire experience. I dive into some examples of how I learned this lesson the hard way and use some "Rebecca tough love" to encourage you to ensure your clients feel safe, secure, and can relax trusting that you've got their best interests at heart.   Episode resource Sign up for my bootcamp here     Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

In this episode, I'm sharing a tip that will change your life and your business. As an interior designer, you are first and foremost a problem solver! High-level clients want solutions, not a menu of options! The best thing you can do to help clients understand your value is to hone in and define your core offering, a prime service that will be the pillar of your business. This helps to establish your professionalism and that you're not winging it until you find what sticks. Having a core offering, let's you be clear about what service you provide and the problems you solve for your clients! Through the episode, I share a few scenarios of my own and some questions to ask yourself so you can give your clients what they really need, erase all the fluff, and allow you the freedom to be the expert in your business.   Sign up for my bootcamp here    Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

We all want consistent work, but what happens when that work is consistently lacking? Today I share my own experience being stuck inside a seemingly never ending loop of budget clients, how it happened and how I escaped. These are clients that may be great when you start out, but don't level up budget wise or quality wise as you and your business grow. You need to be sure you are aligned with your true, unique strengths so you can avoid getting stuck, burnt out and uninspired. I leave you with a bit of homework so you can take a beat to really listen, learn and identify the ways to prevent or escape the pitfalls and challenges that come with a budget client loop. Sign up for my bootcamp here    Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Our identities shift and evolve as we age and I've found clinging to the ego can do more harm than good. I've been battling through a major business decision for over a year and have finally been able to come out through to the other side which I share in this episode. I had to listen to my body, say goodbye to the ego, and let go of the perceptions of others to finally reach this place of peace. I want to focus on the gain, not the gap and I encourage you to take a listen and see if your body is telling you something similar too.   Sign up for my newsletter The Gap and The Gain   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

We are only human. We're not machines and no matter how good your memory is with the day-to-day, something is bound to be forgotten or slip through the cracks. We simply can't be on top of EVERYTHING in our business and lives. This is why we need systems in place, they are our failsafe and they keep us on track!  In this episode, I'm sharing a few systems that I've learned over the years are non-negotiable and necessary to run a profitable interior design business, I share the importance of onboarding, communication, and offboarding as well as a new addition that will be a must for me going forward.  You've heard me go on and on about processes, but these 5 systems are vital to set the tone for your clients and keep them from any feelings of buyer's remorse while ensuring that you are set up for success and can complete a project as efficiently and enjoyably as possible.  But a key part that I hope you don't miss - all of these systems are worth almost nothing if you are not consistent and follow through on them. So take note of these streamlining strategies and keep to them so you can concentrate on what you are best at, designing!   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

You may think that working with your dream client is a once-in-a-lifetime experience but I'm here to tell you it doesn't have to be! In this episode, I'm sharing tried and true tactics to ensure that I keep the ideal clients coming and the non-ideal clients away.  I dive into an exercise that I use at the end of every year that brings intention and, more importantly, attention to the traits of my clients and use this information to bring in the ideal clients to me. Some of these tactics may surprise you but I guarantee you that saying NO, keeping open communication, and cultivating the right referrals could revolutionize your client stream! So take a listen, take some time, and get ready to welcome your dream clients in 2025.   Episode 119 Attracting clients in a slow economy   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

If you only choose one thing to focus on in 2025 let it be this: stop 'people pleasing' your clients! We're used to the adage that the customer is always right, but I'm here to tell you that to build a sustainable, successful business means not being at the complete beck and call of your clients. After years of hearing stories from fellow designers and my own experience, I've decided on a few approaches that help us avoid bending over backward for clients (which typically does more harm than good anyway)! Don't run around in circles making yourself crazy for your clients! In this episode, I share some advice, tips, and responses that you can use when establishing healthy boundaries with your clients ensuring that you always come across like the professional you are because you deserve to be in control of your business and as the expert to call the shots.   Episode Resources: Episode 67 How to deal with unhappy clients Episode 49 - An Interview with my clients: Why having a process made them choose me   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

2025: The year to think BIG!  In this episode, I'm sharing a simple yet powerful goal-setting system designed to help you make 2025 your best year yet. If you've reflected on the past year and find yourself asking, “What's next?”—don't worry, I've got you covered! Here's what to do: carve out dedicated time and space to fully engage with this episode. I'll guide you through 7 actionable steps that will help you take small, intentional actions that can snowball into major results. This system is all about building habits and creating room to focus on your goals. We'll explore how to identify your professional aspirations, determine the resources you need to succeed, and, most importantly, leverage your calendar to stay committed. Your calendar will be your ultimate accountability partner! Throughout the episode, I'll share examples of how I'm approaching my own 2025 goals so you can apply the same strategies to your plans. Let's make 2025 the year of thinking big, dreaming bigger, and taking actionable steps to achieve success. It's time to get excited, set your goals, and get started on your journey toward an incredible year!   Episode Resources 10x is easier than 2x Freebie Worksheet   Related Episodes Ep 40. Get your business ready for 2021 part 1 Ep 41. Get your business ready for 2021 part 2 Ep 89. Annual company planning part 1 Ep 90. Annual company planning part 2 Ep. 137. My 2022 year end review Ep. 183. 4 key steps to planning for the year ahead when you have no idea where to go Ep 10. Goal setting 101 Ep 88. Back to Basics! Let's set some goals Ep 200. Try this hack to fast-track your goals   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue ➡️Minimize stress and chaos on Reveal Day, with our Reveal Day Kit Checklist   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about my systems building course. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Welcome to 2025 and a brand new Season 6! I know this is going to be our best year yet, I can feel it! Today I share my word for 2025 along with the one main goal I want to achieve above anything else by the end of the year and I invite you all to do the same. Get excited about this upcoming season because it will be thrilling, inspiring, and educational!   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue ➡️ Minimize stress and chaos on Reveal Day, with our Reveal Day Kit Checklist   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about my systems building course. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!https://drive.google.com/drive/folders/1im8dxtaZHjsa7ssViG0OEOsdf3CbDh89?usp=drive_link

We're finally here, the last episode of 2024! We wanted to celebrate the year in the best way by rebroadcasting the top episode of the year!  This episode is all about permitting yourself to leave the 9-5 job that's dragging you down to start your own interior design business. So before we dive into 2025, give this episode a listen because if you've been holding out for a sign to take the career leap, this is it! We start by talking to Angela Wainscott about how she got her start, why she originally rejected the idea of owning her own business, and the surprising yet quick action she took on the first day of Power of Process! Angela opens up about how her support system, spirituality, and manifesting mindset helped set her on the path to success and the specific ways POP empowered her to take it to the next level. We dive into the world of pairing family and design, and how the entrepreneurial spirit was in her from her childhood days!  I hope this episode will encourage and inspire those who have been toying with the idea of stepping out on their own and how POP can help in a myriad of ways to get you off the ground. Find out more from Angela on the UpStaged Design website and on Instagram   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Running a business is full of trial and error, but it's what we do with those errors that shape our growth. In this episode, I'm opening up about some of the biggest mistakes I made in 2024—sharing more detail than I ever have before. It's not always easy to admit where we went wrong, but my hope is that by getting real with you, these lessons can inspire you to reflect on your own journey and approach challenges in a fresh, empowered way. From nitty-gritty miscalculations to bigger missteps, I'm walking you through what happened, how I dealt with it, and the tools and resources that helped me course-correct. I'll also share the single biggest lesson I learned during what turned out to be a pivotal year of transition. This is a deeply personal episode, and it's all about embracing imperfection, learning from our stumbles, and turning them into stepping stones for an incredible 2025. So settle in, grab your favorite notebook, and let's kick off Season 6 by facing our mistakes head-on—together. Here's to learning, growing, and thriving in the year ahead!   Watch the episode on YouTube: https://youtu.be/H_1RZBMb7M8   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Designers, it's time to toss out those preconceived notions about sales! This episode will completely transform how you approach selling your services, discussing money, and guiding potential clients to say “yes.” I'm joined by the incredible Kirsten Schmidtke, a certified coach and sales expert, who is here to ease the pressure of sales, shift your mindset, and arm you with the best questions to sign new clients confidently. Grab your notepad and settle into your favorite spot because Kirsten is about to drop a wealth of wisdom and actionable advice you can implement today. Her unique perspective on sales starts with mindset—she explains how the right outlook can influence every corner of your business. You'll also discover Kirsten's secret to successful sales: leaning into curiosity, active listening, and genuine connection. But that's not all—Kirsten dives into the nitty-gritty with powerful tools and strategies, including her one-of-a-kind approach to job interviews, networking tips, and the importance of crafting a killer 30-second pitch. You won't believe the fresh insights she shares about building connections and positioning yourself for success. And don't miss her final piece of wisdom—it's a game-changer! By the end of this episode, you'll feel inspired and ready to elevate your mindset, your sales game, and your business. This episode is extra special because it marks a major milestone: Kirsten is the *first* guest I've interviewed in person, right here in my studio!

Like many creatives, I tend to avoid looking at my business numbers but that's not going to be true after this conversation! Danielle Hendon of 4Corners CFO empowers and encourages entrepreneurs to get their heads out of the sand and confront their numbers - including me during our conversation. Danielle shares her fascinating career origin story, the effect the pandemic had on its trajectory, and why she is dedicated to increasing livelihoods and legacies instead of shareholder value. We commiserate about not being able to outsource our brains, being avoidant of money talk but still needing to strategize. She talks about money and an end-of-year review not being a judgment tool but a way to understand the story of your business.  You'll end this episode with advice, insights, and immediate actionable steps for this end-of-year season as she shares the exercise she takes her clients through, the true goal of a budget, and the types of clients she prioritizes. It's an episode you don't want to miss! Learn more about Danielle Hendon at her website and follow her on Instagram. https://4cornerscfo.com/resilientbydesign    Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

The best plans are made ahead of time! Even though 2024 is not over yet, it's the perfect time to take a look back at the year, assess, and start planning for a successful 2025 now!  In this episode, I list key questions that will help you review your year in business as a business owner and human. Your end-of-year review should not only look at your financials but also your livelihood, because what's the point of running your own business if you aren't growing and making positive changes in your life?  You'll determine what worked and what didn't in 2024 and use those insights moving into 2025. I share some of my own answers, a few more vulnerable than others, and how I'm using that introspection to inform my business next year.  Some of these questions will be easier than others, but each one is worth taking the time to answer because I believe digging into those can only benefit us in the long run as long as we concentrate on progress over perfection. Before the end of the year, I encourage you to take time to reflect, question, and assess so you are better prepared for a successful year in business in 2025.  Get your pen and paper ready because this episode has some notes and homework for you to do!   Episode Resources: Ep 40. Get your business ready for 2021 part 1 Ep 41. Get your business ready for 2021 part 2 Ep 89. Annual company planning part 1  Ep 90. Annual company planning part 2  Ep. 137. My 2022 year end review Ep. 183. 4 key steps to planning for the year ahead when you have no idea where to go   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

You're in for a treat with this episode. It's Resilient by Design LIVE!  This episode is the panel discussion I hosted with three talented and experienced designers at Fall 2024 High Point Market, Renee Biery, Dina Holland, and Jamie Merida, all about the complexity of our business and its profitability.  We had an incredibly candid discussion about what works, and what doesn't, tipping points in their business journeys along with lessons and insights about pricing and profitability in different interior design businesses. Each guest shared what is fundamental to their brands, billing essentials, and structures, and how they identify clients from right and wrong for their businesses.  Stay tuned as there are truly a few gasp-worthy moments before getting into some nitty-gritty thoughts about hiring.  This episode is one for the books, so I recommend you grab a paper and a pen to take notes because you'll end the episode with lots to think about depending on how you want to run your interior design business.   Learn more about these designers here: Renee Biery - Only Girl on the Jobsite Podcast Dina Holland - Honey and Fitz Jamie Merida - Jamie Merida Interiors   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

I'm bringing all sorts of new things to the show today! While at High Point Market, I sat down with Jude Charles, who produces documentaries for entrepreneurs, including the phenomenal docuseries with LuAnn Nigara. We spoke in depth about the power of storytelling in your business - from marketing to client relations. Through this episode, Jude shares many of his own personal stories as he walks us through his approach to infusing the personal with the professional through his films and in marketing. He encourages interior design business owners to focus on the 'why you' aspect, their core values, and the realization that you are more than just your portfolio. Listening to his story, I was moved to share a few vulnerable stories myself, including how I felt about them then and now. Because of the intimacy of our design work, Jude inspired me and I hope you, to take note of your experiences and absorb these narratives into your business and life. Stop playing small because your story is your strength!   LuAnn Nigara docuseries Freebie: Storytelling for Interior Designers Learn more about Jude Charles at his website, follow him on Instagram, and check out his book Dramatic Demonstration.   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

As Design Business Owners, we're all doing the best we can with the tools we have, but due to the nature of our solo businesses we can sometimes feel alone, isolated, and adrift. I felt this way too for the first few years in my business! That is until I found my secret weapon and made it a core facet of my business over the last few years - and that is community. I want to encourage us all to give ourselves grace, be less hard on ourselves, and share a few ideas on how we can build community and connect to shift the narrative. After all, comparison is the thief of joy so instead of isolating ourselves in our towers looking out into the world, let's foster connection, friendships, and community to build up, support, motivate, and encourage others and ourselves.   Amy Porterfield Jessica Kelly Design Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

This episode is all about knowing, and charging, the value of the service you provide. Through the episode, I share the steps and my insights to help you address the fears and myths currently keeping you from charging the right value of your knowledge, expertise, and luxury services. I dive into the questions you need to ask yourself ahead of time, how to calculate your new rate, and how to communicate it along with a recent real-life example so you can feel confident and prepared to make this next step for your business.   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

If you ever wondered if the grass is greener in the product world instead of the service realm, this episode may set you straight. I'm beyond impressed with my guest, Whitney Atkinson, who is the owner and inventor of WUGS which are weighted rugs! She shares the inspiration behind her new business venture, how she balances her design business while sewing 8 hours a day, and how she brilliantly set up her company to eliminate the sourcing legwork. She confesses a few hard truths about the allure vs reality of providing products and the lessons she's learned on her journey so far. The hustle is real with this woman and her advice about focusing and following your strengths as well as getting out of your comfort zone to chase your goals left me encouraged and motivated and I know you'll feel the same. WUGS   Learn more about Whitney Atkinson at her website and follow her and WUGS on Instagram.   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

High Point Market is nearly here, are you ready? I'm re-releasing part 2 of my sit down with 3 designer friends who joined me at the 2022 Fall event. In this episode, we chat about trends, vendors, and our favorite showrooms to help you put together a High Point Survival Kit.  If you are at High Point Market in the Fall of 2024, don't forget to stop by my Event on October 28, 2024! DM me on Instagram for more information!   — This episode is the second half of our talk where we dive into the trends we came across, the awesome vendors, and the showrooms we loved the most! I am once again joined by 3 wonderful humans, Laura Thornton, Jennifer Muirhead, and Jocelyn Polce – because instead of taking on the market by myself like in the past, I met up with these lovely ladies and we did it 10x better, and together. Listen in as we walk you through the trends and our most favorite parts and experiences at High Point.   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Burnout. We've all been there and I have too. Today I'm sharing my own recent experience of hitting a wall after burning the candle at both ends and sharing this information for myself as much as for you.  My motto is progress over perfection; I feel like I forgot it for a moment. My body involuntarily gave that reminder after going so hard that I ended up in bed for two days. We all need to be wary of wearing our busyness as a badge of honor.  I get it! As entrepreneurs, we're naturally wired to have dreams and hopes and always work toward the next achievement. But alongside that, we need to remember to respect our bodies, rest, ask for help, pause, and really prioritize so we can safely manage our mental, physical, and emotional health without hitting rock bottom.  If nothing else, this episode serves as a reminder that we're all human and we need to honor our limits!  No matter how much we believe we have our ducks in a row, sometimes life does get too much and instead of racing against it and believing we can tackle it all in an impossible amount of time frame, we need to pause and realize that by burning out we're not doing ourselves any favors since we're our best asset in our own business!    Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

I'm bringing back this advice-filled High Point Market Roundtable discussion I had with 3 other fantastic Power of Process and Designer's Room Members!  As Fall High Point Market quickly approaches, I wanted to share as many insights, practical tips, and advice about attending this event as possible - to encourage you to take the plunge to attend, or if you're already going, to get you pumped up! If you are at High Point Market in the Fall of 2024, don't forget to stop by my Event on October 28, 2024! DM me on Instagram for more information! - In this episode, I am joined by Laura Thornton, Jennifer Muirhead, and Jocelyn Polce for part 1 of our round table share and discussion on our experience. We just got back last week from the market and we really wanted to answer the question each of us has heard before “is it worth it”. Through the episode, we share our individual experiences, tips on preparing, and tricks to getting around and navigating the entire event.    Stay tuned for Part 2 coming next week where we'll dive into all of the trends we saw!   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Have you thought about which pricing model works for you? When I did this simple, straightforward exercise I was shocked at what I found so listen up!  Today I'm sharing a quick exercise you need to do to ensure that your business' pricing model is actually the most profitable one for you. Your success and profit margin don't simply rely on revenue. I learned this the hard way!  So take the time to research your own profit margin to ensure your pricing model is the most lucrative and successful for you and your business.   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

This is a MUST-listen episode, especially for all those interested (or intimidated) by money talk and budget conversations! Nikki Fisher is a seasoned design firm owner who got her start working in the millwork arena, which truly helped her run her own interior design business successfully over the past decade. Nikki candidly shares her battle with imposter syndrome, transferring her skills from one niche to another, and the one question she asks at every single discovery call to ensure all expectations are set for each client.  Her expanded approach to budget will seriously blow your mind! Nikki concentrates on deep listening and observation, communication, and education as she works with clients to establish their budgets and to ensure that each client feels heard and understood above anything else. Nikki does not allow her dedication to her clients to comprise her values and boundaries as she strives to find the tricky balance to helping people while maintaining a hard line between budget and process. She also shares why she signed up for POP even though she is a seasoned professional and reiterates her beliefs in her incredibly motivational nugget of wisdom! This is an episode you don't want to miss! Learn more about Nikki Fisher at her website and follow her on Instagram Learn more about Power of Process: https://rebeccahay.com/powerofprocess/    Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

A design project doesn't end at Reveal Day! So how do you wrap up your design projects to finish as strong as you started and leave a strong lasting impression? I'm sharing three tips for wrapping up your design project that will improve your reputation and relationship with your clients and ensure you finish strong. These three practical steps are impactful ways that cannot be undervalued because you and your clients will walk away safe and satisfied with a smooth, efficient, and thoughtful top-to-bottom experience.   Episode 144 How to run a Post Project Review Episode 166 How to run a successful Reveal Day Learn more about Power of Process: https://rebeccahay.com/powerofprocess      Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Ever felt like starting your own business was just a dream, too daunting to pursue? In today's episode, I speak with Ashley Bruggeman, who once thought the same—until she found the tools and mindset to make it happen. Tune in to discover how Ashley transformed her fears into action, launching her business just one month after completing POP's course. Ashley shares her strategic approach to launching, which allowed her to start strong, charging her worth from day one. She walks us through the meticulous preparation that made her feel safe and secure in her processes, backed by a robust network and clear boundaries. You'll be inspired by Ashley's community involvement, her battle against imposter syndrome, and her ongoing journey to build confidence and assemble a winning team. If you're looking for actionable insights on how to invest in yourself and your business, this episode is packed with inspiration and practical advice. Don't miss out on Ashley's incredible story—it's a must-listen for anyone ready to turn their business dreams into reality! Learn more about Ashley Bruggeman at her website and follow her on Instagram.   Episode Resources Listen to Ashley's shorty Episode: https://rebeccahay.com/podcast/239/ Episode 210: Your network is your net worth: a guide to Restarting Your Design Business in a New City with Elizabeth Cinquini: https://rebeccahay.com/podcast/210/  Who Not How by Dan Sullivan Sign up for Power of Process: https://rebeccahay.com/powerofprocess/    Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Confidence doesn't just appear; its something earned usually by years of experience, gaining wins and making mistakes. But in today's shorty episode I'm sharing a few specific, tangible, bite sized tools to fast track you to confidence while inspiring and motivating your understanding of your worth and expertise. These hacks range from delivering what you promise, creating muscle memory around your process ensuring a consistently clear, accessible system as well as setting yourself up for success with your vendors and network that will give you a consistent boost of assuredness that you can tackle anything that comes your way!   Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!