Podcast appearances and mentions of Wendy Smith

‘It's not a presentation or a business card. It's a conversation.' This Best Bits episode is a love letter to intentional conversations – the ones that unlock insight, build cohesion, shape identity and, ultimately, bring books into the world. As I looked back over the last few episodes, what stood out was how often my guests spoke about dialogue in all its forms – with ourselves, with each other,and with our readers – as the real work of writing, leading and changing the world. Hear from: Sarah Rozenthuler on the life-changing magic of energising, intentional dialogue; Claire Pedrick on the space between words and the attentiveness behind great coaching – and writing; Wendy Smith on paradox as a creative lens for thinking, leading, and writing; John Dore on the 'glue' that binds people together around ideas; Marissa Eigenbrood on publicity as a bridge into new conversations with new audiences; Petra Molthan-Hill on making complex ideas accessible and immediately useful; David Oxley and Helmut Schuster on creating a character to talk to an audience that's had enough of being talked at; Alison Jones (hello!) on how AI forces us to be more intentional than ever about the conversations we're having – and who we're having them with – as authors, publishers, and humans. If you're writing a business book, or even just thinking about it, this episode is packed with insights to get you talking.

Bill Clifton & His Dixie Mountain Boys - "I'm Rollin' On" [0:00:00] Wendy Smith and the Windy Mountain Boys - "Carter Stanley" [0:05:46] Johnny Cash And Tennessee Two - "There You Go" [0:07:34] Arkie Shibley And His Mountain Dew Boys - "I Wish I Was Somebody's Rose" [0:09:50] Marty Robbins - "Big Iron" [0:12:27] Music behind DJ: The Wagonmasters - "Buckin' The Five" [0:16:19] Charlie Rich - "Lonely Weekends" [0:19:32] Mac Curtis - "100 Pounds of Honey" [0:21:28] Gene Ross - "The Only One" [0:23:17] Lenny Capello & The Dots - "Cotton Candy" [0:25:23] The Cousins - "Hey, Mae" [0:27:45] Music behind DJ: The Wagonmasters - "Buckin' The Five" [0:29:52] Alvie Self - "Let's Go Wild" [0:32:36] Herbie Smith - "Sand Gap" [0:34:33] Joan Smallwood - "That's The Last Time I'll Call Him" [0:37:05] Tex Carson - "My Shoes Keep Walking Back To You" [0:39:13] Colt Davis and The Drifting Spurs - "I'm Lost" [0:41:35] Music behind DJ: The Wagonmasters - "Buckin' The Five" [0:43:35] Jeb Butler - "Baby Lay Your Love On Me" [0:46:17] Marty Collins - "One Eye On The Clock" [0:48:20] Norman Cash - "I'm A Swinger" [0:50:37] Dave Chissom and the Country Playboys - "Super Fantastic" [0:52:32] Marcy Dee - "We Could Grow Old Together" [0:54:44] https://www.wfmu.org/playlists/shows/150713

Bill Clifton & His Dixie Mountain Boys - "I'm Rollin' On" [0:00:00] Wendy Smith and the Windy Mountain Boys - "Carter Stanley" [0:05:46] Johnny Cash And Tennessee Two - "There You Go" [0:07:34] Arkie Shibley And His Mountain Dew Boys - "I Wish I Was Somebody's Rose" [0:09:50] Marty Robbins - "Big Iron" [0:12:27] Music behind DJ: The Wagonmasters - "Buckin' The Five" [0:16:19] Charlie Rich - "Lonely Weekends" [0:19:32] Mac Curtis - "100 Pounds of Honey" [0:21:28] Gene Ross - "The Only One" [0:23:17] Lenny Capello & The Dots - "Cotton Candy" [0:25:23] The Cousins - "Hey, Mae" [0:27:45] Music behind DJ: The Wagonmasters - "Buckin' The Five" [0:29:52] Alvie Self - "Let's Go Wild" [0:32:36] Herbie Smith - "Sand Gap" [0:34:33] Joan Smallwood - "That's The Last Time I'll Call Him" [0:37:05] Tex Carson - "My Shoes Keep Walking Back To You" [0:39:13] Colt Davis and The Drifting Spurs - "I'm Lost" [0:41:35] Music behind DJ: The Wagonmasters - "Buckin' The Five" [0:43:35] Jeb Butler - "Baby Lay Your Love On Me" [0:46:17] Marty Collins - "One Eye On The Clock" [0:48:20] Norman Cash - "I'm A Swinger" [0:50:37] Dave Chissom and the Country Playboys - "Super Fantastic" [0:52:32] Marcy Dee - "We Could Grow Old Together" [0:54:44] https://www.wfmu.org/playlists/shows/150713

 'When I first started, people were like, "Don't say the word paradox... don't say it because they won't get it." And now people are like, "Oh my goodness, I need this."'  When it's a case of scarce resources - as it always seems to be, right? - our default thinking is Either/Or. Either I spend time on this project, or I prioritise my family. Either I work on delivering today's priorities, or I focus on planning for tomorrow.  But Professor Wendy Smith would like you to consider a different way of thinking: Both/And. Life is essentially paradoxical, and she argues that the best way to navigate all the competing demands on our time successfully is to understand their interdependence. In an increasingly complex world, navigating tensions creatively can lead to better, more inclusive solutions - and this applies to personal life just as much as professional life. She also shares the challenges of writing for a natural speaker and extrovert, the hacks she's developed for herself, and why books are 'rocky splashy'. (If you were worried that all this research-based, insightful stuff was going to be terribly academic, I hope you're now reassured.)

Enter to win a copy of Wendy Smith's book "Both/And Thinking"What do you do when you're stuck between two conflicting options? Deliver short-term results or take a long-term view?Focus on business outcomes or people development?Help by being the expert with the answer or a coach asking questions?For most of us, these competing choices are a source of conflict. We deal with uncertainty by asserting certainty that there are two distinct options to choose between.But what if there's a way to embrace both?That's why I invited Wendy Smith – award-winning psychologist and co-author of “Both/And Thinking” – to share her insights on how to make more creative, flexible, and impactful decisions in a world of competing demands.The most successful leaders and change agents have learned the power of navigating paradoxical tradeoffs and reframing problems to discover expansive solutions that didn't initially seem possible. Tune in to learn how to shift from that “either/or” mindset and embrace a “both/and” approach to tackle tough decisions, unlock new possibilities, and lead with greater impact.YOU'LL LEARN:Can you really have it all? – The difference between an and/and vs both/and mindsetA three step process to overcome dilemmas to create a more sustainable outcomeHow to reframe a problem when faced with a seemingly paradoxical choiceThree different patterns of risk when you're not able to shift from the either/or to the both/and thinkingThe benefits of being comfortable with the discomfort of learning something newABOUT MY GUEST:Wendy Smith is the co-author of “Both/And Thinking: Embracing Creative Tensions to Solve Your Toughest Problems,” an award-winning psychologist and professor at the Lerner College of Business and Economics at the University of Delaware. She's spent her career studying paradoxes in leadership and on a mission to help individuals and organizations turn problems into possibilities. Wendy's passion lies in helping leaders tackle the complex challenges of interpersonal dynamics, team performance, organizational change, and innovation to transform their organizations and the world.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/35Connect with Wendy Smith: linkedin.com/in/wendykimsmithWendy's book: bothandthinking.netCheck out my website for resources and working together: KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonTIMESTAMPS: 02:12 Misconception of both/and meaning02:44 And/and vs. both/and06:49 Balancing the roles of expert and coach 07:03 Balancing long-term innovation with immediate business needs08:06 3-step process of dealing with dilemma09:50 Expanding on and/and vs both/and12:03 How to approach paradoxical choices15:23 3 patterns of risk when you don't shift to both/and thinking20:15 Getting comfortable with discomfort22:03 Embracing both/and mindset creates growth mindset24:36 Bringing both/and thinking to your personal life25:50 Both/and thinking at the organizational level27:44 Integrating technical process improvement with people development29:35 Enabling both/and thinking at the organizational level Enter to win a copy of Wendy Smith's book "Both/And Thinking" 

Want to help us improve Behavioral Grooves? Take our listener survey here! Looking for your next great read? We've got you covered! It's time for our annual Best Books episode, where we share the standout reads that inspired and informed us this year. We've organized our picks into four categories—Leadership, Work Life, Relationships, and Critical Thinking—to help you find the perfect book for your personal or professional journey. Whether you're looking for fresh ideas, practical insights, or even a last-minute gift, this curated list has something for everyone. Join us as we explore the year's most impactful reads and get ready to turn the page on some life-changing ideas! ©2024 Behavioral Grooves Topics [0:00] Welcome back to Best Books! [2:37] Best Books for Leadership [11:56] Best Books for Work Life [19:23] Best Books for Relationships [30:05] Best Books for Critical Thinking [43:18] Wrap up - Happy Holidays from Behavioral Grooves! ©2024 Behavioral Grooves Links Both and Thinking by Wendy Smith and Marianne Lewis The Friction Project by Huggy Rao and Robert Sutton Likable Badass by Alison Green Is Your Work Worth It? by Christopher Michaelson and Jennifer Tosti-Kharas Burnout Immunity by Kandi Wiens The Ritual Effect by Mike Norton Tightwads and Spendthrifts by Scott Rick The Laws of Connection by David Robson 12 Questions for Love by Topaz Adizes May Contain Lies by Alex Edmonds You Only Die Once by Jody Wellman Third Millennium Thinking by Saul Perlmutter, Robert M. Coon, and John Campbell A Year of Living Constitutionally by AJ Jacobs Musical Links Kurt's Song of the Year: Ren - Money Ties Tim's Song of the Year: Lake Street Dive - Nick of Time

Have you ever felt stuck between two seemingly opposite choices or found yourself seeing the world in absolutes? This week, we're joined by Dr. Wendy Smith, author of Both/And Thinking, to uncover how embracing paradoxes can help us tackle life's toughest problems. Wendy shares how shifting from an “either/or” to a “both/and” mindset can unlock better decision-making, foster creativity, and provide solutions to today's complex challenges—from personal dilemmas to organizational leadership. In our Grooving Session, we dive deeper into the concept of “both/and” thinking and explore its applications in leadership, personal decision-making, and workplace dynamics. We examine the evolutionary roots of black-and-white thinking and discuss why embracing nuance is more important than ever in our interconnected world. Whether you're navigating hybrid work policies, parenting challenges, or major life decisions, this perspective offers a fresh lens to solve problems both big and small. The easiest choice you'll make today? Saying yes to this episode! Join us for an insightful conversation with Wendy and find out why even ice cream dilemmas are worth a second thought. ©2024 Behavioral Grooves Topics [0:00] Introduction - Ice Cream Dilemmas and Both/And Thinking [6:14] Speed round with Wendy Smith [14:22] Understanding Paradoxes and Both/And Thinking [23:19] Practical Applications of Both/And Thinking [33:25] Challenges and Emotional Complexity [40:12] Using Both/And Thinking in Leadership and Personal Life [45:58] Desert Island Music [47:42] Grooving Session: How to Embrace Both/And Thinking in Your Everyday Life ©2024 Behavioral Grooves Links Both/And Thinking: Embracing Creative Tensions to Solve Your Toughest Problems Wendy Smith, PhD Thinking, Fast and Slow - Daniel Kahneman What is Both/And Thinking? Musical Links The Clash - Should I Stay or Should I Go  Wicked - Defying Gravity

David De Cremer: The AI-Savvy Leader David De Cremer is the Dunton Family Dean of the D'Amore-McKim School of Business and professor of management and technology at Northeastern University. He's also an affiliated faculty member at the Institute for Experiential AI at Northeastern University and an affiliated researcher at the Center for Collective Intelligence at MIT. His newest book is titled The AI-Savvy Leader: Nine Ways to Take Back Control and Make AI Work*. We've all heard the warnings that AI is going to take our jobs. That's certainly a possibly in the long-term, but the story emerging, at least for now, is looking a little different. In this episode, David and I discuss how leaders can use AI to augment, not replace, human intelligence. Key Points AI is substantially different than prior digital transformations, and adoption efforts are failing at alarming rates. Instead of leading, too often leaders are being too deferential to data and analytics teams. Your expertise is exactly what your organization needs to deploy AI successfully. Leaders who learn the fundamentals of AI will play an essential roll in narrating dialogue between the technology experts and everyone else. Get just enough foundational knowledge with statistics and modeling to communicate with the data and analytics folks better. Resources Mentioned The AI-Savvy Leader: Nine Ways to Take Back Control and Make AI Work* by David De Cremer Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Solve the Toughest Problems, with Wendy Smith (episode 612) How to Begin Leading Through Continuous Change, with David Rogers (episode 649) Principles for Using AI at Work, with Ethan Mollick (episode 674) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

In this insightful episode of The Tech Humanist Show, host Kate O'Neill welcomes Wendy Smith, the Dana J. Johnson Professor of Management at the University of Delaware. Wendy is an expert in strategic paradoxes and brings a wealth of knowledge from her groundbreaking work and acclaimed book, “BOTH/AND Thinking.” Wendy dives deep into the pitfalls […]

The Rosemary Foundation has moved the day and venue of their Christmas Market this year. Now on a Sunday, it will mean more local retailers can take part. There will be many of the old favourites there, but also new stalls, all geared towards children this year. Julie Butler finds out more from Wendy Smith at the Rosemary Foundation.See omnystudio.com/listener for privacy information.

Sign Up For The Newsletter: https://jonathanraymond.com/#newsletter On today's episode of Good Authority, Jonathan sits down with Wendy Smith, the renowned author of Both/And Thinking, to delve into the traps of either-or thinking that affect our decision-making, relationships, and even political discourse. Wendy shares insights from her journey as a self-proclaimed "uncertain academic," exploring how embracing ambiguity and conflicting forces can become powerful tools in both personal and professional contexts. Together, they discuss why a “both/and” mindset is crucial for fostering understanding and avoiding the polarization that often stems from black-and-white thinking. Wendy explains how our natural comfort with certainty and simplicity can often limit our creativity, while a more expansive approach can help us see opposing ideas as interconnected rather than mutually exclusive. Throughout the episode, Jonathan and Wendy also examine how this mindset can aid leaders in guiding teams through complex challenges by balancing diverse perspectives, allowing them to navigate seemingly contradictory goals more effectively. Key takeaways from this episode are the value of embracing ambiguity to foster growth and creativity, practical methods for moving beyond polarizing perspectives, and strategies for leaders to guide teams through complex, contradictory challenges. Wendy Smith earned her Ph.D. in organizational behavior at Harvard Business School, and is currently a professor of management at the Alfred Lerner College of Business & Economics and Co-director of the Women's Leadership Initiative at the University of Delaware. Wendy's research focuses on strategic paradoxes – how leaders and senior teams effectively respond to contradictory agendas. She studies how organizations and their leaders simultaneously explore new possibilities while exploiting existing competencies, and how social enterprises simultaneously attend to social missions and financial goals. Her research has been published in journals such as Academy of Management Journal, Academy of Management Review, Administrative Science Quarterly, Harvard Business Review, Organization Science and Management Science. In 2018, she won the University of Delaware's first Mid-Career Excellence in Scholarship Award. In 2015, she won the Lerner College Outstanding Scholar Award. Wendy teaches leadership, organizational behavior and business ethics. She has taught MBAs and undergraduates at University of Delaware, Harvard and University of Pennsylvania – Wharton. Wendy was awarded the University of Delaware MBA Teaching Award in 2016. Wendy has also taught executive and senior leadership teams how to manage interpersonal dynamics, emotional intelligence, high performing teams, organizational change and innovation, managing in times of crisis, and managing strategic paradoxes. Connect with Wendy: https://bothandthinking.net/ ⁠⁠⁠⁠Try Ren, our AI Accountability Platform: https://rencoach.com/ Get the FREE Good Authority Audiobook: https://jonathanraymond.com/audiobook/ Instagram: https://www.instagram.com/agoodauthority

Wendy K. Smith is a Harvard educated, award-winning academic and the Dana J. Johnson Professor of Management and faculty director of the Women's Leadership Initiative at University of Delaware. She is an expert on organizational paradoxes, exploring how leaders and individuals effectively respond to contradictory, yet interdependent demands. She spends her time continually working to better manage the paradoxes of life that we all face.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Series: Future Panning "Future Planning" with Wendy Smith Welcome back to the podcast. Today we begin our Future Planning Series with Wendy Smith of Home of Guiding Hands.  Wendy is an incredible resource. She is not only a parent of a 31 year old son with a disability, but has also been working with and advocating for people with developmental disabilities for more than thirty-five years. Wendy has worked in residential, respite, independent living and recreation programs in three states. She has been with Home of Guiding Hands since 1996 and began providing Life Planning workshops in 2006.  Bio: Wendy Smith has been working with and advocating for people with developmental disabilities for more than thirty-five years. She has worked in residential, respite, independent living and recreation programs in three states. She has been with Home of Guiding Hands since 1996 and began providing Life Planning workshops in 2006. Wendy is also the parent of a 31 year old son who receives services from San Diego Regional Center. Contacts: www.lifeplanninghelp.org email   Connect with Us: If you enjoy this podcast please share us with others and be sure to follow us so won't miss an episode.  We'd love to hear from you so please leave us a comment or rating and connect with us on social media or on our website.  Email us Website: Instagram Facebook: Facebook Group Free Youtube Resource Library 

In this episode of The Brainy Business podcast, Melina Palmer explores the power of questions in project scoping with Beatrix Daros. Originally aired in 2022, this episode revisits their collaborative work from 2019, focusing on leveraging behavioral economics to enhance project outcomes. Beatrix emphasizes the importance of balancing technology with deep human connections, a principle she applied while working on Mars' KIND brand. As you listen, consider how clearly Beatrix articulates their value proposition and approach, and think about how this clarity can be applied to your own business practices. Beatrix shares insights on the global differences in snacking habits and health perceptions, the role of ethnographic studies, and the significant impact of regulatory changes on product placement and marketing strategies. The episode also delves into the innovative use of virtual reality for consumer testing during the pandemic, highlighting how technology can expedite and enhance research processes. This episode is packed with valuable lessons on using behavioral science and technology to drive successful project outcomes. In this episode: Discover the impact of asking the right questions to scope projects effectively. Learn about the global differences in snacking habits and health perceptions. Explore the use of virtual reality and technology in consumer research. Understand the importance of balancing technology with deep human connections. Gain insights into navigating regulatory changes and their impact on marketing strategies. Show Notes: 00:00:00 - Introduction, Melina introduces the episode and guest, Beatrix Daros, highlighting their collaborative work on leveraging behavioral science for project scoping. 00:06:07 - Beatrix Daros' Background Beatrix shares her career journey at Mars and her role in consumer intelligence, focusing on the KIND brand. 00:10:40 - Global Snacking Habits Beatrix discusses the differences in snacking habits and health perceptions across various countries, emphasizing the importance of ethnographic studies. 00:15:34 - Regulatory Challenges Beatrix explains the impact of regulatory changes, such as the HFSS regulation in the UK, on product placement and marketing strategies. 00:20:21 - Behavioral Science and Questionstorming Melina and Beatrix discuss the importance of using behavioral science and questionstorming to scope projects effectively and align team members. 00:24:15 - Ethnographic Studies Beatrix elaborates on the role of ethnographic studies in understanding consumer behavior and preferences. 00:28:57 - Virtual Reality in Consumer Research Beatrix shares how Mars leveraged virtual reality for consumer testing during the pandemic, highlighting its efficiency and effectiveness. 00:31:48 - Technology and Human Connection Discussion on balancing the use of technology with maintaining deep human connections in consumer research. 00:35:51 - Deep Human Connection Beatrix elaborates on KIND's focus on deep human connections and how it influences their approach to consumer engagement and product development. 00:39:22 - Future of Insights Beatrix discusses the future of consumer insights, emphasizing the balance between technology and human connection. 00:47:30 - Conclusion What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with Beatrix: Beatrix on LinkedIn Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: A More Beautiful Question, by Warren Berger Decisions Over Decimals, by Christopher Frank, Paul Magnone and Oded Netzer What Your Customer Wants and Can't Tell You (ep 147) Alchemy, by Rory Sutherland Both/And Thinking, by Wendy Smith and Marianne Lewis Top Recommended Next Episode: Warren Berger Interview (ep 340) Already Heard That One? Try These:  Greta Harper Interview (ep 207) Sarah Wilson Interview (ep 206) Framing (ep 296) Questions or Answers? (ep 4) The Most Important Step In Applying Behavioral Economics: Understanding the Problem (ep 126) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter KIND Website

In this episode of the People Solve Problems podcast, host Jamie Flinchbaugh is joined by Dr. Wendy Smith, a professor at the University of Delaware and an acclaimed expert in organizational behavior. Wendy, who co-authored the book "Both/And Thinking," discusses the concept of how adopting a both/and mindset can enhance our problem-solving capabilities. With over 25 years of research and practical experience, Wendy explores the nuances of strategic paradoxes and how they influence leadership and decision-making. Wendy begins by explaining the fundamental premise of both/and thinking. She asserts that people frequently encounter tensions and competing demands in various aspects of their lives, from personal situations to organizational leadership. Traditionally, these tensions are framed as either/or dilemmas, where one must choose between two conflicting options. Wendy argues that this mindset limits creativity and can exacerbate problems. Instead, she advocates for a both/and approach that recognizes and embraces these tensions, leading to more innovative and sustainable solutions. Jamie and Wendy consider the psychological and structural aspects of adopting a both/and mindset. Wendy emphasizes that the way we frame our questions significantly impacts how we perceive and address problems. For instance, instead of asking whether to focus on quality or quantity, we should ask how to achieve both. This shift in perspective allows for a more holistic understanding of the problem and opens up new avenues for solutions. Wendy illustrates her points with practical examples, such as the ongoing challenge between maintaining existing products and innovating new ones. She describes her research at IBM, where successful leaders managed this tension by making micro-adjustments over time, a process she likens to tightrope walking. This method involves consistently balancing and rebalancing resources and priorities to accommodate both immediate needs and long-term goals. The conversation also touches on the importance of emotional and cognitive flexibility. Wendy introduces the ABCD framework from her book, which outlines four key areas for cultivating a both/and mindset: Assumptions (how we think) Boundaries (the structures we create) Comfort (how we feel) Dynamics (the practices we implement) She stresses that changing our habitual ways of thinking and questioning can significantly enhance our ability to find integrative solutions. Jamie appreciates the practical application of Wendy's framework, noting that it aligns well with traditional problem-solving stages: framing the problem, analyzing it, and identifying solutions. Wendy agrees and highlights the value of continuously revisiting and adjusting our approaches to stay aligned with both/and thinking. Towards the end of the episode, Jamie asks Wendy about the reception of her book. Wendy shares that she has been pleasantly surprised by how well the concept of paradox resonates with leaders and practitioners. She notes that many people find comfort and validation in recognizing the inherent tensions they face and are eager to adopt a both/and approach to navigate them effectively. Wendy's insights provide valuable guidance for anyone looking to enhance their problem-solving skills. Her emphasis on embracing paradoxes and shifting our mindset from either/or to both/and offers a powerful tool for fostering creativity and achieving sustainable success. For more on Wendy Smith's work, visit her website at www.bothandthinking.net and connect with her on LinkedIn.

Making business decisions often means choosing one path over another—but that doesn't always need to be the case. Wendy Smith and Marianne Lewis argue that leaders should move beyond “either/or” choices and try to come up with solutions that embrace ambiguity and paradox. In this episode, you'll learn how to reframe the question you're asking in order to get more creative answers. You'll also learn how to shift your own internal thinking away from oppositional relationships and instead focus on interdependencies. Smith is a management professor at the University of Delaware, and Lewis is dean of the University of Cincinnati Lindner College of Business. Together they're coauthors of the book Both/And Thinking: Embracing Creative Tensions to Solve Your Toughest Problems. Key episode topics include: leadership, decision making and problem solving, tradeoffs, reframing. HBR On Leadership curates the best case studies and conversations with the world's top business and management experts, to help you unlock the best in those around you. New episodes every week. · Listen to the original HBR IdeaCast episode: Decisions Don't Have to Be Either-Or (2022)· Find more episodes of HBR IdeaCast.· Discover 100 years of Harvard Business Review articles, case studies, podcasts, and more at HBR.org.]]>

In this compelling episode of Passion Struck, host John R. Miles dives deep into the enigmatic world of irrationality. Guided by Albert Einstein's famous quote on insanity, John unravels why we often make decisions that defy logic and reason. Using the timeless tragedy of Romeo and Juliet as a vivid case study, he illustrates how cognitive biases, emotional influences, and brain mechanisms drive us toward irrational behavior.Explore the intricacies of confirmation bias, availability heuristic, and anchoring, and discover how these cognitive shortcuts shape our decisions. Delve into the psychological impact of emotions like fear, anger, and excitement, and understand the crucial role of neurotransmitters like dopamine and serotonin in our decision-making processes.Full show notes and resources can be found here:  https://passionstruck.com/taming-irrationality-proven-ways-better-choices/In this episode, you will learn: The definition of irrationality and how it differs from rational behavior.How cognitive biases like confirmation bias, availability heuristic, and anchoring influence our decisions.The role of emotions such as fear, anger, and excitement in driving irrational actions.The impact of neurotransmitters like dopamine and serotonin on decision-making processes.Evolutionary traits and survival mechanisms that contribute to irrational behavior.The influence of social norms, culture, and peer pressure on our decisions.How cognitive load and stress can impair rational thinking.Personal and societal consequences of irrational behavior.Practical strategies to mitigate irrationality, including awareness, mindfulness, and structured decision-making.The importance of behavioral interventions and seeking diverse perspectives.Techniques for managing stress to maintain clear and rational thinking.Insights from the timeless tale of Romeo and Juliet, illustrating the powerful forces behind irrational behavior.Sponsors--► For information about advertisers and promo codes, go to:https://passionstruck.com/deals/https://passionstruck.com/passion-struck-book/—Order a copy of my new book, "Passion Struck: Twelve Powerful Principles to Unlock Your Purpose and Ignite Your Most Intentional Life," today! The book was selected by the Next Big Idea Club as a must-read for 2024 and received numerous accolades, including Best Non-Fiction Book at the International Book Awards, the Mary P. Smith Reader's Choice Award, Business Minds Best Book 2024, a Gold Medal from the Non-Fiction Book Awards, and the Eric Hoffer Book Award.Unlock Your Best Year Yet: Join The Passion Struck Weekly Challenges!Prepare to embark on a life-changing journey with our weekly Passion Struck challenges. This isn't just a series of tasks; it's a comprehensive quest toward personal fulfillment, growth, and self-discovery. Every week introduces a new challenge, carefully crafted to enhance every aspect of your life.Why Take The 50-Week Challenge?Unearth New Perspectives: Each week unveils new viewpoints, skills to acquire, or untapped strengths.Push Your Boundaries: Embrace challenges that extend your comfort zone and amplify your capabilities.Join a Supportive Community: Connect with a dynamic group of individuals on the same path, offering encouragement, inspiration, and solidarity.Benefit from Expert Guidance: As your mentor, I'll provide insights, support, and professional advice to help you through each challenge.What Awaits You?Diverse Challenges: Addressing physical health, mental sharpness, emotional resilience, and spiritual enrichment.Practical Actions: These are straightforward, achievable steps that easily blend into your daily life.Weekly Encouragement: Newsletters featuring tips, success stories, and encouragement to keep you motivated.Exclusive Resources: Access to unique materials, expert interviews, and tailored advice as a subscriber.Start Your Transformative JourneySigning up is the first step toward a year of growth and self-discovery. Overcome each challenge and become an inspiration to others.How to BeginSubscribe to Our Newsletter: Fill in your details to join the challenge and receive your weekly guide.Initiate with Your First Challenge: Start your adventure with an engaging task delivered to your inbox.Engage with Our Online Community: Exchange experiences and find support in our exclusive group.Embrace a Year of Evolution: Prepare for a year where each week brings you closer to your best self.Catch More of Passion StruckCheck My solo episode on The Power of Choice — Why Our Choices Are PowerfulWatch my interview with Alex Edmans on Critical Thinking in a Post-truth WorldCan't miss my episode with Marianne Lewis and Wendy Smith on Applying Both/And Thinking to Solve Your Toughest ProblemsMy solo episode on What Are Cognitive Biases and 6 Ways to Stop ThemCatch my solo episode on Why Your Micro Choices Determine Your Life Like this show? Please leave us a review here-- even one sentence helps! Consider including your Twitter or Instagram handle so we can thank you personally!How to Connect with JohnConnect with John on Twitter at @John_RMiles and on Instagram at @john_R_Miles.Subscribe to our main YouTube Channel Here: https://www.youtube.com/c/JohnRMilesSubscribe to our YouTube Clips Channel: https://www.youtube.com/@passionstruckclipsWant to uncover your profound sense of Mattering? I provide my master class with five simple steps to achieving it.Want to hear my best interviews? Check out my starter packs on intentional behavior change, women at the top of their game, longevity, and well-being, and overcoming adversity.Learn more about John: https://johnrmiles.com/

Understanding Emotional Dynamics for Creative Problem Solving with Wendy Smith   In this episode, Aidan is joined by Wendy Smith, co-author of 'Both/And Thinking,' to discuss the crucial role of emotions in addressing creative tensions and solving tough problems. Wendy emphasises moving beyond cognitive approaches to engage the heart, recognising and honouring emotions as vital to navigating uncertainty and innovation. The episode dives deep into actionable tools such as pausing to reflect, broadening perspectives, and dynamically adapting to changing environments. The episode concludes with practical insights from Unilever's approach to managing tensions under Paul Polman's leadership and tips for leaders to embrace paradoxical thinking in their organisations.   00:00 Introduction to Embracing Tensions 02:07 The Importance of Emotions in Innovation 03:45 Tools for Comfort with Discomfort 06:27 The Power of Pausing and Breathing 15:08 Broadening Perspectives for Creative Solutions 18:08 Navigating Organisational Change and Conflict 19:46 The Role of Dynamism in Innovation 22:56 Case Study: Honda's Emergent Strategy 26:09 Case Study: Paul Polman and Unilever 36:59 Leadership and Paradox Management 48:17 Conclusion and Resources     Find Wendy here: And Substack here:   Contact Aidan McCullen for Keynote Speaking, Corporate Workshops and Education Tourism to Dublin and California:   Find the Innovation Show on Substack and Website: 

In this episode, we are joined again by Wendy Smith,  co-author of 'Both/And Thinking: Embrace Creative Tensions to Solve Your Toughest Problems.'      Wendy elaborates on the nuances between dilemmas, paradoxes, and tensions, emphasising that these terms are not interchangeable and revealing the psychological and practical implications of recognising and navigating paradoxes. Drawing from her personal experiences and research, Wendy illustrates how both/and thinking can be applied to career decisions, organisational challenges, and broader societal issues. She discusses the limitations of either/or thinking and the harmful patterns it can create, such as intensification, overcorrection, and polarisation.    Using examples from companies like Lego and Gore, Wendy shows how balancing tradition and innovation, centralisation and decentralisation, and other competing demands can lead to more sustainable success. The conversation also delves into the four types of paradoxes: learning, performing, organising, and belonging, and explores strategies to manage these tensions effectively.    This episode is essential for anyone facing complex decisions in their personal or professional life.   00:00 Introduction to Both/And Thinking 00:12 Understanding Tensions and Dilemmas 03:08 Defining Paradox and Its Importance 05:23 Embracing Paradoxes in Real Life 08:00 Conditions That Highlight Paradoxes 16:51 Exploring the Four Types of Paradoxes 23:28 Navigating Organisational Paradoxes 31:23 The Paradox System Framework 36:57 Lego's Journey Through Paradox 45:40 Conclusion and Further Resources   Find Wendy here: And on Substack here:   Wendy Smith, Both and Thinking, Aidan McCullen, innovation, paradox, decision making, leadership, career challenges, tension management, creativity, organisational behaviour, success, problem solving, conflict resolution

In this episode, we are joined by Wendy Smith, co-author of 'Both/And Thinking: Embrace Creative Tensions to Solve Your Toughest Problems.' Wendy elaborates on the nuances between dilemmas, paradoxes, and tensions, emphasising that these terms are not interchangeable and revealing the psychological and practical implications of recognising and navigating paradoxes. Drawing from her personal experiences and research, Wendy illustrates how both/and thinking can be applied to career decisions, organisational challenges, and broader societal issues. She discusses the limitations of either/or thinking and the harmful patterns it can create, such as intensification, overcorrection, and polarisation. Using examples from companies like Lego and Gore, Wendy shows how balancing tradition and innovation, centralisation and decentralisation, and other competing demands can lead to more sustainable success. The conversation also delves into the four types of paradoxes: learning, performing, organising, and belonging, and explores strategies to manage these tensions effectively. This episode is essential for anyone facing complex decisions in their personal or professional life. 00:00 Introduction to Both/And Thinking 00:12 Understanding Tensions and Dilemmas 03:08 Defining Paradox and Its Importance 05:23 Embracing Paradoxes in Real Life 08:00 Conditions That Highlight Paradoxes 16:51 Exploring the Four Types of Paradoxes 23:28 Navigating Organisational Paradoxes 31:23 The Paradox System Framework 36:57 Lego's Journey Through Paradox 45:40 Conclusion and Further Resources

John R. Miles shares powerful insight into what it takes to live an intentional and purposeful life. — YOU'LL LEARN — 1) How to feel impervious in the face of adversity and failure 2) How anxiety makes you 400% more effective 3) How to visualize effectively Subscribe or visit AwesomeAtYourJob.com/ep968 for clickable versions of the links below. — ABOUT JOHN — John R. Miles is a worldwide expert on intentional behavior change, leadership, and personal mastery. He is a keynote speaker, top-rated show host, and is the founder and CEO of Passion Struck®. Miles is devoted to promoting personal mastery, fostering an intentional mindset, enhancing health and wellness, and building meaningful relationships. His globally renowned podcast, Passion Struck with John R. Miles, has garnered tens of millions of downloads and consistently tops the charts as the number one alternative health podcast on iTunes. Miles is committed to inspiring people worldwide to believe in their ability to push beyond limits and achieve their aspirations. He is a graduate of the Naval Academy, where he excelled as a varsity athlete. Learn more by visiting johnrmiles.com or passionstruck.com.• Book: Passion Struck: Twelve Powerful Principles to Unlock Your Purpose and Ignite Your Most Intentional Life • Website: JohnRMiles.com • Website: PassionStruck.com • Quiz: Passion Struck Quiz — RESOURCES MENTIONED IN THE SHOW — • Book: Both/And Thinking: Embracing Creative Tensions to Solve Your Toughest Problems by Wendy Smith and Marianne Lewis • Book: Unbeatable Mind: Forge Resiliency and Mental Toughness to Succeed at an Elite Level by Mark Divine • Book: Quiet: The Power of Introverts in a World That Can't Stop Talking by Susan Cain • Past episode: 855: Turning Anxiety into Your Source of Strength with Morra Aarons-Mele • Past episode: 327: Unclog Your Brain through Unfocusing with Dr. Srini Pillay — THANK YOU SPONSORS! — • Acorns. Start saving and investing for your future today with Acorns.com/awesome• Harvard Business Review. Get 10% off your subscription at HBR.org/subscriptions with the promo code AWESOME• Storyworth. Give the Fathers in your life a unique, heartfelt gift. Save $10 with at StoryWorth.com/Awesome with the promo code AWESOME.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Order a copy of my book, "Passion Struck: Twelve Powerful Principles to Unlock Your Purpose and Ignite Your Most Intentional Life," today! This book, a 2024 must-read chosen by the Next Big Idea Club, has garnered multiple accolades, including the Business Minds Best Book Award, the Eric Hoffer Award, and the Non-Fiction Book Awards Gold Medal. Don't miss out on the opportunity to transform your life with these powerful principles!In this episode of Passion Struck, host John R. Miles interviews Professor Alex Edmans on the importance of critical thinking in a post-truth world. Edmans discusses biases such as confirmation bias and black-and-white thinking that affect how people interpret information. He highlights examples like the Brexit referendum and the narrative fallacy to illustrate how misinformation can influence decision-making. The episode emphasizes the need to scrutinize information, disentangle correlation from causation, and consider different perspectives to make informed decisions in a world filled with misinformation.Full show notes and resources can be found here: https://passionstruck.com/alex-edmans-critical-thinking-a-post-truth-world/In this episode, you will learn:Post-truth world: Misinformation is prevalent and people tend to believe what aligns with their biases and identity, rather than facts.Data interpretation: Data can be manipulated to support a particular narrative, leading to misleading conclusions.Narrative fallacy: Creating a cause-effect explanation where none exists, often seen in successful books and talks that present a simplified story to explain success.Causation vs. correlation: Understanding the difference is crucial to avoid misinterpreting data and drawing incorrect conclusions.Context matters: Cultural context influences how information is perceived and spread, highlighting the importance of understanding different perspectives.Critical thinking: Applying critical thinking skills to scrutinize information, consider alternativeAll things Alex Edmans: https://alexedmans.com/SponsorsBrought to you by Clariton, fast and powerful relief is just a quick trip away. Ask for Claritin-D at your local pharmacy counter. You don't even need a prescription! Go to “CLARITIN DOT COM” right now for a discount so you can Live Claritin Clear.--► For information about advertisers and promo codes, go to:https://passionstruck.com/deals/Catch More of Passion StruckCan't miss my episode with Marianne Lewis and Wendy Smith on Applying Both/And Thinking to Solve Your Toughest ProblemsMy solo episode on Does the Concept of Free Will Really ExistListen to my interview with Dr. Dolly Chugh on A More Just Future and How Biases Impact Our LivesWatch my episode with Arthur Smith on the Mind-blowing Art of Intentional StorytellingCan't miss my episode with Katy Milkman on Creating Lasting Behavior Change for GoodLike this show? Please leave us a review here-- even one sentence helps! Consider including your Twitter or Instagram handle so we can thank you personally!

David Novak: How Leaders Learn David Novak is Co-Founder and the retired Chairman and CEO of Yum! Brands, the world's largest restaurant company. During his tenure as CEO, Yum! Brands became a global powerhouse, growing from $4 billion in market cap to over $32 billion. After retiring in 2016, he became Founder and CEO of David Novak Leadership, dedicated to developing leaders at every stage of life. He is the author of How Leaders Learn: Master the Habits of the World's Most Successful People. One element of powerful leadership is bringing different people and ideas together to create something entirely new. In this conversation, David and I discuss how leaders can use pattern thinking to create new value. Plus, we explore why active learning is so critical for successful leadership. Key Points Pattern thinking is 1+1 = 3. Create something bigger than its parts by pairing things not related to make something new. Be curious about the world by being an active learner. Use books, travel, listening, and hobbies to come across insights you wouldn't normally see. Active learners seek out patterns proactively in order to create something new. Questions to ask yourself: The last time you came up with an especially creative idea or solution, what was your inspiration? What pattern were you applying and where had you discovered it? How much time do you spend exploring outside your usual work and life experiences? Where are you getting exposure to different disciplines or industries? Think of a challenge you're facing or a problem you've been struggling to solve? Have you looked for patterns or ideas from unusual sources yet? If not, where could you turn next? Resources Mentioned How Leaders Learn: Master the Habits of the World's Most Successful People by David Novak Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Solve the Toughest Problems, with Wendy Smith (episode 612) Better Ways to Lead Brainstorming, with Jeremy Utley (episode 630) Doing Better Than Zero Sum-Thinking, with Renée Mauborgne (episode 641) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Thank you Dr. Wendy Smith for joining me on The Born To Talk Radio Show Podcast. Meet Dr. Wendy Smith. Wendy Smith Meyer, Ph.D., LCSW, is a retired clinical professor of social work and associate dean of curriculum development and assessment at the University of Southern California Suzanne Dworak-Peck School of Social Work.  She taught...

FREE Download - Employee Journey MapLinks: https://www.enterpriseexcellenceacademy.com/employee-experience-journey-mapSummary Keywordsorganisation, teams, people, product, design, learning, employee, build, agility, based, business, shaped, skills, centred, agile, experience, programme, thinking, called, work.IntroductionWelcome to episode 173 of the Enterprise Excellence Podcast. It is such a pleasure to have Natal Dank back on the show with us today. Natal was on the Podcast with us previously, back on episode 122, discussing her award-winning book Agile HR. Natal is a leader in the field of leading and improving organisational Agility culturally. Today, we will discuss her upcoming book Agile L&D: The New Organisational Playbook. We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.Episode Links:Youtube Full Episode https://youtu.be/ayJhLQdjD-4Youtube Two-Minute Tip: https://youtu.be/UPIwa1TXgCAEnterprise Excellence Academy web: https://www.enterpriseexcellenceacademy.com/podcast/episode/7a263d84/173-agile-landd-the-new-organisational-playbook-with-natal-dank  ContactsBrad: Connect via LinkedIn or call him at 0402 448 445 or email bjeavons@iqi.com.au. Visit Natal on LinkedIn - she always responds and is up for a chat. Join her HR community at PXO culture: https://www.pxoculture.com/What's next?1.     Download the new resources https://www.enterpriseexcellenceacademy.com/downloads2.     Join our next community meeting.  https://www.enterpriseexcellenceacademy.com/community.3.     Listen to Natal's previous podcast, #122 Natal Dank Agile HR – Deliver value in a changing world of work, https://www.enterpriseexcellenceacademy.com/podcast/episode/78e92649/122-natal-dank-agile-hr-deliver-value-in-a-changing-world-of-work.4.     Book that Brad recommends: Both/And Thinking by Wendy Smith and Marianne Lewis. Shortened link: https://www.amazon.com.au/Both-Thinking-Embracing-Creative-Tensions/To learn more about what we do, visit www.enterpriseexcellenceacademy.com.Thanks for your time, and thanks for helping to create a better future.

In episode 379 of The Brainy Business podcast, Nuala Walsh, an award-winning business consultant and behavioral scientist, shares her expertise on decision-making biases and blind spots. Drawing from her background in global investment management and Fortune 500 consulting, Nuala provides valuable insights into the concept of tuning in and its significance in various contexts, such as mergers and acquisitions. She discusses the challenges of listening in a noisy world, emphasizing the importance of questioning the source of the voice and considering factors such as conscience, convenience, common sense, and curiosity.  Nuala's book, Tune In, offers practical strategies for making smarter decisions in a complex and rapidly changing world. Throughout the conversation, she underlines the importance of self-awareness and the impact of human risk and decision risk on business. By understanding decision-making biases, Nuala offers a framework to help individuals make more informed and effective decisions. Leaders and managers seeking to improve judgment and successful communication will benefit from Nuala's expert insights on decision-making biases and the strategies to overcome blind spots. In this episode, you will be able to: Unveiling Decision-Making Biases for Enhanced Awareness Overcoming Biases: A Crucial Communication Advantage Mastering Strategies to Overcome Deaf Spots Harnessing the Power of First Impressions Navigating the Trilogy of Errors in Decision-Making Show Notes: 00:00:00 - Introduction Melina welcomes Nuala Walsh, an award-winning business consultant, behavioral scientist, author, and lecturer in business, criminology, and decision-making. Nuala shares her background in global investment management and her transition to studying human behavior. 00:03:29 - Nuala's Background and Book Nuala discusses her diverse career as a board director, consultant, and behavioral scientist. She shares insights into her book, Tune In: How to Make Smarter Decisions in a Noisy World, and her focus on the psychology of decision-making. 00:07:07 - Challenges of Mergers and Decision Making Nuala explains how mergers can create blind spots, deaf spots, and "dumb spots," leading to the bystander effect. She highlights the importance of tuning in, being aware of missed signals, and making better decisions in a noisy world. 00:09:33 - The Impact of Too Many Voices Nuala explores the challenges of listening to the wrong station and the abundance of voices in a noisy world. She emphasizes the need to be selective, pause, and avoid rushing to judgment to make better decisions amidst the information overload. 00:14:07 - Perimeters Framework for Decision-Making Nuala introduces the "perimeters" framework, outlining ten core misjudgment traps (power, ego, risk, identity, memory, ethics, time, emotion, relationships, and stories). 00:16:17 - The Importance of Relationships in Decision-Making Nuala discusses the concept of relationships in decision-making as it relates to the crowd and other people. She emphasizes the plurality of relationships and their impact on decision-making. 00:17:37 - Structuring Stories to Illustrate Biases Nuala explains how she carefully selected and structured real-life stories to exemplify biases related to mishearing, miscalculating, and not pausing. Each story represents a different type of bias and decision-making trap. 00:18:31 - Using Stories to Illustrate Different Types of Voice Nuala discusses how she chose specific stories to exemplify different types of voices, such as the voice of conscience, present bias, misremembering, and impression management. These stories showcase the impact of biases on decision-making. 00:22:16 - Diverse Examples of Decision-Making Nuala highlights the diverse range of examples in the book, including business leaders, entrepreneurs, FBI investigators, lawyers, and ordinary individuals. The examples demonstrate how biases influence decision-making across various professions and situations. 00:29:34 - Positive Outcomes of Tuning In Nuala shares examples of individuals and professionals who successfully used tuning in to make a difference in their work, organizations, and society. These positive cases illustrate the power of effective decision-making and the impact of tuning into others. 00:31:39 - The Messenger Effect and First Impressions Nuala explains that the messenger effect plays a role in effective communication. She emphasizes the importance of first impressions and how people tune out those who don't look or sound like them. 00:32:25 - Tuning into the Tips Nuala discusses the significance of considering the perspective of the person making a decision. She highlights the importance of being mindful of potential biases and obstacles that may prevent effective communication and decision-making. 00:33:51 - The Cris of Tone-Deaf Leadership Nuala addresses the challenges of decision-making in a noisy and fast-paced world. She emphasizes the impact of time pressure and information overload on decision-makers, highlighting the risk of unheard voices and missed signals. 00:34:46 - Strategies for Tuning In Nuala introduces simple strategies to facilitate effective communication and decision-making. She emphasizes the importance of slowing down, reconsidering responses, and creating decision friction to improve the quality of judgments. 00:38:37 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with Nuala: Mind Equity X LinkedIn Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Tune In, by Nuala Walsh Noise, by Daniel Kahneman, Cass Sunstein and Olivier Sibony What Your Employees Need and Can't Tell You, by Melina Palmer Look Again, by Cass Sunstein and Tali Sharot Both/And Thinking, by Wendy Smith and Marianne Lewis Top Recommended Next Episode: First Interview w/ Nuala Walsh (ep 153) Already Heard That One? Try These:  Cass Sunstein Interview (ep 371)  Selective Attention Biases (ep 378) Sense of Sound (ep 27) Sense of Sight (ep 24) Time Pressure (ep 366) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Nuala's Tedx Talk

In this episode of The Brainy Business, Melina Palmer delves into the fascinating concept of selective attention biases, shedding light on how our brains naturally filter what we focus on, influencing our decisions and perceptions. Through real-life examples and relatable anecdotes, Melina explores various biases, including the frequency illusion, mere exposure effect, and Von Restorff effect, to showcase how our perceptions are shaped by what we pay attention to.  By emphasizing the power of shifting focus and expectations, she highlights the practical implications of understanding and challenging these biases. Melina's insights provide valuable guidance on how to navigate cognitive biases effectively and make more informed choices in various aspects of life and business. Her engaging and relatable approach makes this episode a must-listen for anyone keen on improving decision-making skills. So, tune in and discover how being mindful of selective attention biases can lead to more informed choices and positive outcomes. In this episode: Recognize selective attention biases to make more informed decisions. Explore the impact of repeated exposure to enhance your perceptions. Identify cognitive biases in memory recall for improved cognitive awareness. Learn to manage the influence of expectations on focus for better decision-making. Overcome confirmation bias to enhance the quality of your judgments. Show Notes: 00:00:00 - Introduction Melina introduces the concept of selective attention biases and its impact on decision-making. The episode will cover biases related to where we focus our attention, how it impacts decisions, and how it colors our perception when looking back. 00:04:08 - Frequency Illusion and Recency Illusion Melina discusses the frequency illusion, selection bias, and recency illusion, explaining how our brains notice things more after they come to our attention. This leads to biases in decision-making and impacts our perceptions. 00:10:07 - Selective Perception and Attentional Bias Melina delves into the concepts of selective perception and attentional bias, highlighting how our expectations influence the way we perceive things. She emphasizes the power of shifting focus and expectations for positive impact. 00:13:34 - Rhyme as Reason Effect, Belief Bias, and Conjunction Fallacy Melina explores the impact of the rhyme as reason effect on decision-making and the tendency to believe rhyming statements. She also explains the belief bias and conjunction fallacy, shedding light on how our biases influence the logical strength of arguments. 00:16:06 - Base Rate Fallacy and Base Rate Neglect Melina discusses the base rate fallacy and neglect, emphasizing how we tend to focus on specific information while ignoring general or base rate information. These biases can lead to faulty decision-making and misinterpretation of probabilities. 00:16:58 - Understanding Biased Decision Making Blue dominates the cab market, but witnesses tend to misidentify cab colors. This bias affects decision-making and highlights the need to consider base rates in our judgments. 00:19:17 - Impact of Biases on Research and Business Biases impact scientists' studies and lead to expectancy effects, illusory correlations, and subjective validation. These biases can hinder businesses' ability to accurately assess customer groups and marketing strategies. 00:23:13 - Overcoming Confirmation Bias Confirmation bias affects our ability to search for and interpret information. We tend to focus on information that confirms our beliefs, leading to narrow perspectives. Overcoming bias requires open-mindedness and seeking input from diverse perspectives. 00:27:24 - Hindsight Bias and Outcome Bias Hindsight bias leads us to view past events as more predictable than they were, impacting future decisions. Outcome bias causes us to judge decisions based on their results rather than the information available at the time. Both biases can distort our memory of past events. 00:29:41 - Conclusion Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Foolproof, by Sander van der Linden Tune In, by Nuala Walsh What Your Employees Need and Can't Tell You, by Melina Palmer Both/And Thinking, by Wendy Smith and Marianne Lewis Thinking, Fast and Slow, by Daniel Kahneman Top Recommended Next Episode: Nuala Walsh Interview (ep 153) Already Heard That One? Try These:  Sander van der Linden Interview (ep 337) Wendy Smith Interview (ep 261) Overview of Personal Biases (ep 45) Biases Toward Others – Including Groups (ep 314) Memory Biases (ep 280) Present Versus Future Biases (ep 246) Availability Bias (ep 310) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter

https://passionstruck.com/passion-struck-book/ - Order a copy of my new book, "Passion Struck: Twelve Powerful Principles to Unlock Your Purpose and Ignite Your Most Intentional Life," today! Picked by the Next Big Idea Club as a must-read for 2024. In this episode, host John R. Miles interviews Forrest Galante, an adventurer, wildlife biologist, and host of Shark Week. Forrest shares his journey from growing up on a farm in Zimbabwe to becoming a passionate advocate for wildlife conservation. He discusses the challenges and risks he has faced in his career, including searching for extinct animals and encountering dangerous predators. Forrest is the author of "Still Alive: A Wild Life of Rediscovery." Full show notes and resources can be found here: https://passionstruck.com/forrest-galante-on-exploring-edge-of-extinction/  Sponsors Brought to you by Cozy Earth. Cozy Earth provided an exclusive offer for my listeners. 35% off site-wide when you use the code “PASSIONSTRUCK” at https://cozyearth.com/ Brought to you by Function Health. Take control of your health. Visit FunctionHealth.com today. Use code PASSIONSTRUCK to skip the nearly 100,000-person waitlist. This episode is brought to you by BetterHelp. Give online therapy a try at https://www.betterhelp.com/PASSIONSTRUCK, and get on your way to being your best self. This episode is brought to you By Constant Contact:  Helping the Small Stand Tall. Just go to Constant Contact dot com right now. So get going, and start GROWING your business today with a free trial at Constant Contact dot com. --► For information about advertisers and promo codes, go to: https://passionstruck.com/deals/ Exploring the Edge of Extinction with Forrest Galante Forrest emphasizes the importance of taking calculated risks and staying focused on one's goals, even in the face of fear and adversity. He also highlights the significance of surrounding oneself with like-minded individuals and staying true to one's core values. The episode showcases Forrest's incredible adventures and his dedication to making a lasting impact on the natural world. All things Forrest Galante: https://www.forrestgalante.com/  Catch More of Passion Struck My solo episode on Why We All Crave To Matter: Exploring The Power Of Mattering: https://passionstruck.com/exploring-the-power-of-mattering/ My solo episode on The Art Of Managing Toxic Family Using The Mosquito Principle: https://passionstruck.com/the-mosquito-principle-overcoming-toxic-family/ Catch my episode with University of Pennsylvania professor Katy Milkman on How You Create Lasting Behavior Change: https://passionstruck.com/katy-milkman-behavior-change-for-good/   Listen to my interview with BJ Fogg On How Tiny Habits Can Transform Your Life: https://passionstruck.com/bj-fogg-on-transforming-lives-with-tiny-habits/ Catch my interview with University of Michigan psychologist Ethan Kross and the impact of our inner voice: https://passionstruck.com/ethan-kross-power-of-our-inner-voice/  Listen to my interview with Marianne Lewis and Wendy Smith on Both/and Thinking: https://passionstruck.com/marianne-lewis-and-wendy-smith-both-and-thinking/  Listen to my interview with Thomas Curran On Breaking Free From The Perfection Trap: https://passionstruck.com/thomas-curran-breaking-free-from-perfection-trap/   Like this show? Please leave us a review here -- even one sentence helps! Consider including your Twitter or Instagram handle so we can thank you personally! How to Connect with John Connect with John on Twitter at @John_RMiles and on Instagram at @john_R_Miles. Subscribe to our main YouTube Channel Here: https://www.youtube.com/c/JohnRMiles Subscribe to our YouTube Clips Channel: https://www.youtube.com/@passionstruckclips Want to uncover your profound sense of Mattering? I provide my master class on five simple steps to achieving it. Want to hear my best interviews? Check out my starter packs on intentional behavior change, women at the top of their game, longevity and well-being, and overcoming adversity. Learn more about John: https://johnrmiles.com/ 

https://passionstruck.com/passion-struck-book/ - Order a copy of my new book, "Passion Struck: Twelve Powerful Principles to Unlock Your Purpose and Ignite Your Most Intentional Life," today! Picked by the Next Big Idea Club as a must-read for 2024. In this episode, host John R. Miles is joined by renowned psychologist Angela Duckworth to help launch his book Passion Struck. The two explore the keys to achieving long-term success in life. They discuss the concepts of personal agency, self-control, character, grit, and intentionality. Full show notes and resources can be found here: https://passionstruck.com/angela-duckworth-on-keys-to-long-term-success/  Sponsors Brought to you by Cozy Earth. Cozy Earth provided an exclusive offer for my listeners. 35% off site-wide when you use the code “PASSIONSTRUCK” at https://cozyearth.com/ Brought to you by Function Health. Take control of your health. Visit FunctionHealth.com today. Use code PASSIONSTRUCK to skip the nearly 100,000-person waitlist. This episode is brought to you by BetterHelp. Give online therapy a try at https://www.betterhelp.com/PASSIONSTRUCK, and get on your way to being your best self. This episode is brought to you By Constant Contact:  Helping the Small Stand Tall. Just go to Constant Contact dot com right now. So get going, and start GROWING your business today with a free trial at Constant Contact dot com. --► For information about advertisers and promo codes, go to: https://passionstruck.com/deals/ Unlocking the Secrets of High Achievers: Angela Duckworth on Passion, Perseverance, and Intentionality Don't miss this enlightening conversation with Angela Duckworth as we explore the complexities of human behavior and the dynamic interplay between individual traits and external circumstances. Gain valuable insights into how you can harness personal agency, cultivate character, and make intentional choices to lead a more purposeful and fulfilling life. All things Dr. Angela Duckworth: https://angeladuckworth.com/  Catch More of Passion Struck My solo episode on Why We All Crave To Matter: Exploring The Power Of Mattering: https://passionstruck.com/exploring-the-power-of-mattering/ My solo episode on The Art Of Managing Toxic Family Using The Mosquito Principle: https://passionstruck.com/the-mosquito-principle-overcoming-toxic-family/ Catch my episode with University of Pennsylvania professor Katy Milkman on How You Create Lasting Behavior Change: https://passionstruck.com/katy-milkman-behavior-change-for-good/   Listen to my interview with BJ Fogg On How Tiny Habits Can Transform Your Life: https://passionstruck.com/bj-fogg-on-transforming-lives-with-tiny-habits/ Catch my interview with University of Michigan psychologist Ethan Kross and the impact of our inner voice: https://passionstruck.com/ethan-kross-power-of-our-inner-voice/  Listen to my interview with Marianne Lewis and Wendy Smith on Both/and Thinking: https://passionstruck.com/marianne-lewis-and-wendy-smith-both-and-thinking/  Listen to my interview with Thomas Curran On Breaking Free From The Perfection Trap: https://passionstruck.com/thomas-curran-breaking-free-from-perfection-trap/   Like this show? Please leave us a review here -- even one sentence helps! Consider including your Twitter or Instagram handle so we can thank you personally! How to Connect with John Connect with John on Twitter at @John_RMiles and on Instagram at @john_R_Miles. Subscribe to our main YouTube Channel Here: https://www.youtube.com/c/JohnRMiles Subscribe to our YouTube Clips Channel: https://www.youtube.com/@passionstruckclips Want to uncover your profound sense of Mattering? I provide my master class on five simple steps to achieving it. Want to hear my best interviews? Check out my starter packs on intentional behavior change, women at the top of their game, longevity and well-being, and overcoming adversity. Learn more about John: https://johnrmiles.com/ 

To check out OneSkin click here!  https://shareasale.com/u.cfm?d=1054216&m=102446&u=3821794&afftrack= To get your 15% one time use discount use code: Confidence Remember if you opt in for the subscription you can cancel any time but you can only use the discount code once. In This Episode You Will Learn About:  Which of the four types of interviewers you are Why you aren't connecting with hiring managers How to make sure you are hiring the right people The best ways to lean on your communication strengths Resources: Website: theinterviewology.com Read Interviewology: The New Science of Interviewing LinkedIn, YouTube & Instagram: @AnnaPapalia TikTok: @anna..papalia Visit heathermonahan.com Overcome Your Villains is Available NOW! Order here: https://overcomeyourvillains.com  Show Notes:  One of the most important skills we can all learn is how to CRUSH a job interview! Whether you are the hiring manager or the interviewee, it is imperative to get that interview right. That's why I have brought Anna Papalia, interview expert and CEO of Interviewology, onto the podcast to show us the right questions to ask and the best strategies to know. Let's banish the nerves and go into our next interview with confidence! You know I'll be right there with you.  If You Liked This Episode You Might Also Like These Episodes: #349: The Top Tips To Overcome Fear With Your Favorite Guests Best Of Episode: Andrew Metz, Kelly Roach, Sara Blakely, Jesse Itzler, Wendy Smith, Maryann Lewis, & Uri Levine #354: EMBRACE Uncertainty & Keep Showing up With Heather! #356: Embrace, Thrive, & Transform Your Life With The Power of CHANGE With Heather! Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of The Brainy Business podcast, host Melina Palmer explores the intriguing concept of the Hawthorne Effect and its implications for employee behavior and productivity. Drawing from her wealth of experience in behavioral science, Melina adeptly navigates the significance of monitoring in the workplace, emphasizing the need for transparency and employee involvement. She expertly highlights the benefits and potential drawbacks of monitoring, offering valuable insights into the complexities of human behavior and their implications for businesses.  The episode captures Melina's passion for behavioral design and her dedication to unraveling the multifaceted factors that influence employee performance. Through real-world examples and thought-provoking discussions, Melina compellingly presents the case for why business managers should tune in to gain a deeper understanding of the Hawthorne Effect and its relevance in driving organizational success. With a conversational and engaging tone, Melina invites listeners to join her in exploring the intricacies of employee behavior and its practical implications for business management. In this episode: Improve productivity and behavior with effective monitoring strategies. Uncover the powerful impact of the Hawthorne effect on employee performance. Embrace transparency in monitoring to foster a culture of trust and accountability. Explore the benefits and drawbacks of employee monitoring for informed decision-making. Navigate the complexities of interpreting results to avoid confirmation bias. Show Notes: 00:00:00 - Introduction Melina Palmer introduces the episode and discusses the focus on the Hawthorne Effect, which explores how behavior changes when people know they are being watched or observed. 00:02:07 - The Hawthorne Studies Melina discusses the Hawthorne Studies conducted at Western Electric's Hawthorne location in the 1920s. These studies aimed to understand how changes in worker conditions would impact productivity and were among the first to incorporate worker opinions and mindset into planning processes. 00:04:43 - Factors Influencing Results The experiments at the Hawthorne location showed that providing input and treating workers as human beings with opinions and worth resulted in increased productivity. However, modern researchers have identified that too many factors were being changed simultaneously, and the special treatment given to the group of women also influenced the results. 00:06:53 - Understanding the Hawthorne Effect The Hawthorne Effect states that when people know they are being observed or that an experiment is taking place, it changes their behavior. This can impact the results of experiments and studies. Researchers often hide the true intent of the study to avoid bias caused by participant awareness. 00:10:19 - Avoiding Observer Bias In certain cases, it is important to avoid observer bias by ensuring that people are not aware they are being watched or observed. This is done to obtain a natural view of behavior and prevent participants from altering their actions. Secret shoppers and incognito observation methods are commonly used in these situations. 00:15:47 - The Impact of Monitoring on Workers Monitoring can be helpful in boosting productivity, but it can also make workers feel rushed and stressed. It's important to involve workers in the monitoring process and address their concerns to avoid negative impacts on performance. 00:17:19 - Importance of Involving Workers in Monitoring When monitoring more complex tasks, it's crucial to ask for workers' input and involve them in the process. This helps them understand the reasons behind monitoring and ensures they feel valued and supported. 00:18:14 - Benefits of Monitoring for Security and Behavior Monitoring can deter theft and encourage good behavior. Security cameras can make people act differently when they know they're being watched. However, over-monitoring or constant visits can lead to immunity and reduced impact. 00:19:41 - Avoiding Confirmation Bias and the Hawthorne Effect Researchers should be cautious of confirmation bias and the Hawthorne effect, which can bias results and hinder finding the real problem or solution. Digging deeper and considering motivations and incentives is crucial. 00:21:32 -  Conclusion Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Behavioral Science in the Wild, by Dilip Soman and Nina Mazar What Your Customer Wants and Can't Tell You, by Melina Palmer A More Beautiful Question, by Warren Berger Both/And Thinking, by Wendy Smith and Marianne Lewis Designing for Behavior Change, by Stephen Wendel Top Recommended Next Episode: Using Ethnography to Understand Your Customers (ep 324) Already Heard That One? Try These:  Dilip Soman Interview (ep 241) Understanding the Problem  (ep 126) How Simple Nudges Can Save Hundreds of Millions (ep 140) Designing for Behavior Change (ep 116) Incentives (ep 36) Confirmation Bias (ep 260) How to Setup Your Own Experiments (ep 63) Time Pressure (ep 74) Priming (ep 252) Focusing Illusion (ep 330) Loss Aversion (ep 316) Ikea Effect (ep 112) Confirmation Bias (ep 260) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Systematic Review of the Hawthorne Effect: New Concepts Are Needed to Study Research Participation Effects The Hawthorne Effect and Behavioral Studies The “Hawthorne Effect” — What Did the Original Hawthorne Studies Actually Show? The Hawthorne Effect – Or Why Everything Works Hemming and Hawing over Hawthorne: Work Complexity and the Divergent Effects of Monitoring on Productivity Hawthorne Effect Hawthorne Studies Podcast Movement Virtual Could You Leverage Podcast Guesting to Grow Your Visibility? Louise Brogan: The Social Bee Ian Anderson Gray

In this episode of The Brainy Business podcast, you will learn from Priscilla McKinney about the power of collaboration in business. Priscilla emphasizes the mindset shift required for successful collaborations. She highlights the importance of embracing different perspectives, being prepared for unexpected situations, and thinking on your feet. Priscilla also discusses the value of connections and networking, sharing her own collaboration with host Melina Palmer at an event. They demonstrate that collaboration can exist even among competitors, bringing unique perspectives and ideas to the table.  Priscilla's book, Collaboration is the New Competition, provides practical guidance on fostering collaboration within organizations. By shifting from competition to collaboration, businesses can thrive in today's interconnected world. Key takeaways include understanding people's behavior in marketing, the value of collaboration in business success, the power of networking, and the need for differentiation. This engaging and thought-provoking conversation highlights collaboration as a key driver of innovation, growth, and success in business. In this episode: Enhance collaboration and foster partnerships for increased business success. Unlock the power of mindset to drive effective collaboration. Build valuable connections through strategic networking. Shift from scarcity to abundance mindset for greater collaboration opportunities. Harness the power of differentiation to drive successful collaborations. Show Notes: 00:00:00 - Introduction, Introduction to the episode and guest, Priscilla McKinney, who is the author of Collaboration is the New Competition. 00:02:06 - Background and Expertise Priscilla shares her background as the CEO of Little Bird Marketing and her experience in anthropology. She emphasizes the importance of understanding people and culture in marketing. 00:05:01 - Personal Experiences and Cultural Anthropology Priscilla discusses how her personal experiences as a missionary's child and living in different countries shaped her understanding of collaboration, culture, and the importance of getting along. 00:07:39 - Collaboration and Marketing Priscilla explains the connection between collaboration, marketing, behavioral science, and cultural anthropology. She highlights the role of collaboration in building strong relationships and achieving success in business. 00:09:52 - Origin of Collaboration The discussion revolves around Melina's collaboration with Maru Group and Protobrand, where Will Leach connected her as the MC. They emphasize the value of collaboration and how it can overcome competition. 00:16:09 - The Value of Collaboration Priscilla discusses the value of collaboration and how her early experiences in the credit union industry taught her the importance of cooperation and sharing ideas. She emphasizes the abundance mindset and the willingness of credit unions to help each other thrive. 00:17:30 - The Power of Networking Priscilla and Melina highlight their shared experiences in the banking and credit union industry. They highlight the importance of surrounding yourself with like-minded people who are willing to collaborate and share knowledge. Priscilla emphasizes the cooperative nature of the market research industry. 00:18:57 - Opening Minds to Collaboration Priscilla encourages readers to open their minds to collaboration and challenges them to rethink their previous experiences with it. She suggests that what people may have considered collaboration in the past may not have been true collaboration. She invites readers to give it another try. 00:20:21 - Collaboration Gone Wrong Priscilla discusses the common pitfalls of collaboration, using the example of a group project in which one student ends up doing all the work while others take credit. She emphasizes the need for equity, transparency, and a desire to win for true collaboration to occur. 00:24:24 - The Framework for Collaboration Priscilla outlines the three essential elements for successful collaboration: having something to lose and gain, being transparent and open, and having a desire to win for the benefit of all involved. 00:30:49 - Moving from Scarcity to Abundance Mindset Priscilla discusses the importance of shifting from a scarcity mindset to an abundance mindset. Instead of always trying to get their way, she encourages a mindset of helping others and believing that everyone can achieve their goals. 00:31:26 - Itchy Backs - Cultivating a Helping Mindset Priscilla explains the concept of "itchy backs," where you focus on meeting the needs of others. By being aware of what others need and offering help, you can build strong relationships and collaboration opportunities. 00:34:31 - The Rule of 15 - Inspiring Collaboration Priscilla introduces the Rule of 15, which emphasizes the importance of creating content that inspires collaboration. Building relationships takes time, and it's essential to pay it forward and show genuine interest in others before expecting collaboration opportunities. 00:35:53 - LinkedIn Cocktail Party - Shifting Mindset Priscilla suggests thinking of LinkedIn as an online cocktail party rather than just a social media platform. She highlights the importance of showing up correctly, curating a great guest list, and being a good conversationalist to build meaningful connections. 00:38:59 - Avoiding Pitch Slapping - Building Relationships Priscilla discusses the negative impact of pitch-slapping, where people immediately try to sell or pitch their services without building a relationship first. She encourages being mindful of etiquette and building relationships before asking for anything. 00:44:49 - Collaboration and Feedback on the Book Priscilla discusses her book and invites Melina to read it and provide feedback for the second edition. They encourage listeners to connect with Priscilla on LinkedIn and check out her website to get a copy of the book and share it with others. 00:45:17 - Continued Collaboration and Friendship Melina expresses her enjoyment of talking with Priscilla and their ongoing collaboration. Priscilla is referred to as a friend of the podcast forever, and Melina offers her support for any future collaborations. 00:45:47 - Supporting the Podcast Priscilla encourages listeners to give an amazing rating to the Brainy Business podcast as a way to support Melina and help more people find the show. She emphasizes the importance of leading with giving and suggests this as a good deed for the day. 00:46:19 - Treating LinkedIn Like a Cocktail Party Melina recalls Priscilla's session at the IIEX Europe Conference where she talked about treating LinkedIn like a cocktail party. She mentions the relatability and engagement of the session and expresses her excitement about discussing it in Priscilla's book. 00:47:11 -  Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with Priscilla: Priscilla's Website    PRISCILLA ON LINKEDIN PRISCILLA ON TWITTER Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Collaboration is the New Competition, by Priscilla McKinney What Your Customer Wants and Can't Tell You, by Melina Palmer You're Invited, by Jon Levy Think Faster, Talk Smarter, by Matt Abrahams Influence, by Robert Cialdini Top Recommended Next Episode: You're Invited, with Jon Levy (ep 348) Already Heard That One? Try These:  Anthropology, Behavioral Economics, and Marketing, with Priscilla McKinney (ep 196) The Power of Us, with Dominic Packer (ep 304) For The Culture, with Marcus Collins (ep 305) Vulnerability Loops (ep 229) Anchoring (ep 11) Reciprocity (ep 238) Influence, with Robert Cialdini (ep 312) Think Faster, Talk Smarter, with Matt Abrahams (ep 327) Marketing to Mindstates, with Will Leach (ep 88) Survivorship Bias (ep 110) Focusing Illusion (ep 330) Both/And Thinking, with Wendy Smith (ep 261) Framing (ep 296) Scarcity (ep 270) The Fun Habit with Mike Rucker (ep 251) The Human Experience, with John Sills (ep 277) The Science of Connection, with Nick Epley (ep 265) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter LITTLE BIRD MARKETING WEBSITE Women In Research website LittleBirdMarketing.com/Resources

Frances Frei: Move Fast & Fix Things Frances Frei is a professor at Harvard Business School. Her research investigates how leaders create the context for organizations and individuals to thrive by designing for excellence in strategy, operations, and culture. She regularly works with companies embarking on large-scale change and organizational transformation, including embracing diversity and inclusion as a lever for improved performance. In 2017, Frances served as Uber's first senior vice president of leadership and strategy to help the company navigate its very public crisis in leadership and culture. Her partner Anne Morriss and her are the authors of Uncommon Service and The Unapologetic Leader's Guide to Empowering Everyone Around You. They are also hosts of Fixable, a leadership advice podcast from the TED Audio Collective, and they are recognized by Thinkers50 as among the world's most influential business thinkers. Their newest book is Move Fast & Fix Things: The Trusted Leader's Guide to Solving Hard Problems*. A lot of us assume that going fast is reckless. There are certainly times when that's the case, but it's also true that leaders going too slow at the wrong time can make things worse. In this conversation, Frances and I discuss how to do a better job of moving quickly when it's time to address the toughest problems. Key Points Many of us believe that going fast is reckless and going slow is righteous. While there are times that is true, there are many examples where it's not. The fastest way to speed up your company is to empower more people to make more decisions. Dare to be bad at something. Deciding what not to address allows you to go faster at what you're best at. Two key elements of completing work are work-in-progress and cycle time. Most leaders address cycle time first and miss the more substantial work-in-progress opportunities. Create a way to fast-track projects that become important and build this into the culture of the organization. Resources Mentioned Move Fast & Fix Things: The Trusted Leader's Guide to Solving Hard Problems by Frances Frei and Anne Morriss Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes The Way to Turn Followers Into Leaders, with David Marquet (episode 241) How to Solve the Toughest Problems, with Wendy Smith (episode 612) How to Approach a Reorg, with Claire Hughes Johnson (episode 621) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

In this episode of The Brainy Business podcast, you'll dive into a fascinating discussion with host Melina Palmer about books that have the power to change the way you think. As an avid reader herself, Melina shares her personal experiences with impactful books and how they have shaped her understanding of the mind. She presents a diverse list of nine books that have had a profound impact on her thinking, covering topics such as combinatorial thinking, binary thinking, innovation inspired by nature, the influence of metaphors, and more.  With each book recommendation, Melina provides key insights and takeaways, highlighting the importance of these books in improving our understanding of behavioral science, decision-making, and communication. Whether you're a book lover or someone looking to expand your thinking, this episode is packed with valuable recommendations that will inspire and transform your mindset. So grab your favorite reading spot, get ready to discover new perspectives, and let these books change the way you think. In this episode, you will: Enhance your thinking and broaden your perspective by exploring impactful books that have the power to change the way you think. Unlock the power of combinatorial thinking and discover how asking great questions can lead to innovative ideas and fresh insights. Expand your options and make better decisions by challenging binary thinking and embracing a both/and mindset that embraces paradoxes. Draw inspiration from nature's ingenious problem-solving solutions and apply them to your own challenges for simple and effective problem-solving and innovation. Understand the influential role of metaphors in communication and decision-making, and learn how to harness their power to effectively convey ideas and align them with business objectives. Show Notes: 00:00:00 - Introduction, Melina introduces the episode and shares her love for reading books. She discusses how books have influenced her thinking and announces that she will be sharing a list of books that have changed the way she thinks. 00:02:04 - The Power of Questions - A More Beautiful Question, Melina discusses the book A More Beautiful Question by Warren Berger. She explains how the concept of combinatorial thinking and asking great questions can lead to innovation and a better understanding of how the mind works. 00:06:37 - Embracing Both And Thinking, Melina introduces the book Both and Thinking by Wendy Smith and Marianne Lewis. She discusses how the book explores the idea of embracing paradoxes and avoiding binary thinking. This can lead to better decision-making and a broader perspective. 00:09:58 - Solving Problems with Nature - Evolutionary Ideas, Melina talks about the book Evolutionary Ideas by Sam Tatum. She explains how the book demonstrates how nature can inspire creative and practical solutions to human problems. She shares examples from the book, including the bullet train inspired by a kingfisher. 00:15:23 - Introduction to Semiotics in Retail and Marketing, Rachel Laws has written two books on semiotics: Using Semiotics in Retail and Using Semiotics in Marketing. These books provide real-world examples of how semiotics can be used to understand and leverage symbols and metaphors in business. The example of the Jam of Death Fruit spread company shows how the wrong symbols can make a store unappealing to customers. 00:18:02 - How Minds Change by David McRaney, How Minds Change by David McRaney is a mind-blowing book that explores how people's minds can change in drastic ways. McRaney shares insights from experts and his own experiences to understand why some people change their minds while others remain stuck. The book offers fundamental insights into how the brain is wired and how we can change our own minds and influence others. 00:20:50 - The Similarities Between How Minds Change and Look, Although How Minds Change and Look are 100% different books, they are inherently similar at their core. Both books offer fascinating insights into how our brains make sense of the world and how we can observe and reflect on our surroundings. Look provides examples for nonprofit fundraising and how observation can lead to solutions. 00:23:35 - The Power of US by Dominic Packer and Jay Van Beavel, The Power of US explores how individuals shift through various identities throughout the day and how this impacts their actions and interactions. 00:30:31 - Finding Happiness in Small Moments, Melina discusses the importance of finding time for oneself and engaging in activities that bring happiness. She highlights the book Happier Hour by Cassie Holmes, which provides tasks and insights to help create a happier life. 00:31:19 - Recap of Books on Changing Thinking, A recap of the books mentioned in the episode, including A More Beautiful Question by Warren Berger, How to Think by Wendy Smith and Marianne Lewis, and Metaphors We Live By by George Lakoff and Mark Johnson. Melina emphasizes the value of these books in changing one's thinking. 00:32:39 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Metaphors We Live By, by George Lakoff and Mark Johnson Evolutionary Ideas, by Sam Tatam Both/And Thinking, by Wendy Smith and Marianne Lewis How Minds Change, by David McRaney Look, by Christian Madsbjerg Top Recommended Next Episode: Melina's go to brainy books (ep 342) Already Heard That One? Try These:  A More Beautiful Question, with Warren Berger (ep 340) Evolutionary Ideas, with Sam Tatam (ep 204) Both/And Thinking, with Wendy Smith (ep 261) What is cognitive semiotics? With Sarah Thompson (ep 259) Using Semiotics in Marketing and Retail, with Rachel Lawes (ep 191) How Minds Change, with David McRaney (ep 336) Look, with Christian Madsbjerg (ep 325) The Power of Us, with Dominic Packer (ep 304) Selfless, with Brian Lowery (ep 331) Happier Hour, with Cassie Holmes (ep 257) Time discounting (ep 328) The Power of Metaphor, with Olson Zaltman (ep 181) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter All The Books – 2022 Edition The Best Books To Have More Influence At Work (via Shepherd) 12 Behavioral Science Books Every Consumer Insights Professional Must Read (via Greenbook)

In this episode of The Brainy Business podcast, you'll hear an insightful interview with Warren Berger, an expert in the power of questioning. Warren's exploration of design thinking led him to delve into the origins of breakthrough innovations, startups, and the role of questioning in driving them. His books, A More Beautiful Question and The Book of Beautiful Questions, provide frameworks and examples for using questioning effectively in different domains of life.  Warren emphasizes the importance of questioning in education, business, relationships, and leadership. He highlights the transformative power of asking beautiful questions, which can lead to continuous learning, innovation, and deeper connections with others. By embracing questioning, individuals and organizations can unlock their full potential and lead a path of growth and discovery. In this episode: Unleash your potential and drive personal and professional growth by harnessing the power of questioning. Discover how questioning plays a vital role in design thinking and innovation, and unlock new possibilities in your creative endeavors. Ignite exploration and creativity by asking beautiful questions that inspire curiosity and push the boundaries of what is possible. Foster continuous improvement and engagement by incorporating mission questions into your personal and professional life. Learn how questioning can enhance interpersonal relationships, problem-solving, and lead to deeper connections and understanding. Show Notes: 00:00:00 - Introduction, Introduction to the podcast episode and the guest, Warren Berger, who is an expert in questioning and author of the book A More Beautiful Question. 00:01:23 - Importance of Questioning, Warren discusses the importance of questioning and how it is a powerful tool for problem-solving and decision-making. He emphasizes that questioning should be recognized as a field of study and incorporated into education and business training. 00:04:29 - Questioning and Design Thinking, Warren explains his background in writing about design thinking and how it led him to explore the role of questioning in problem-solving. He highlights that designers and successful business leaders are often skilled questioners. 00:07:06 - Researching Questions, Warren shares his research approach, which involves studying how different fields and professionals use questioning. He mentions sources such as Harvard Business Review and Psychology Today, and notes that there are few books dedicated solely to questioning. 00:10:47 - The Challenge of Writing about Questions, Warren discusses the challenge of expanding the topic of questioning from a chapter in a book to multiple books. He emphasizes the limitless depth and breadth of the subject and his commitment to exploring it fully. 00:15:26 - The Power of Questioning, Warren discusses how questioning leads to breakthroughs and innovation, emphasizing that many innovations start with a simple question. He introduces his first book, which explores the general concept of questioning with a focus on innovation. 00:16:16 - Questioning in Different Areas, Warren explains that people approach questioning from different angles depending on their interests. He highlights the relationships between questioning and creativity, decision-making, relationships with others, and leadership. Businesses are recognizing the importance of leaders who can ask insightful questions. 00:17:31 - The Book of Beautiful Questions, Warren's second book delves into four key areas where questioning is relevant: creativity, leadership, relationships, and decision-making. He offers examples of useful questions in each area and encourages readers to come up with their own. 00:18:31 - Questioning in Education, Warren's third book, targeted at educators, focuses on how to encourage students to ask more questions. He emphasizes the importance of engaging students' curiosity and creating a classroom environment where questioning is encouraged. 00:21:02 - Modeling Questioning Behavior, Warner discusses the importance of modeling questioning behavior, both for teachers and parents. He explains that demonstrating a balance of confidence and humility as a questioner can inspire others and create a more approachable leadership style. Intellectual curiosity is a valuable trait for both leaders and learners. 00:30:45 - The Three Types of Questions, The three types of questions are why, what if, and how. These questions work together in a cycle to push you forward and prevent you from getting stuck. Each question serves a different purpose in the problem-solving process. 00:31:19 - The Importance of the Why Question, The why question helps you understand the problem and its importance. However, it's important not to get trapped in the philosophical stage of constantly asking why. The why question is the first step in the process. 00:31:50 - Moving to the What If Stage, After asking why and gaining an understanding of the problem, it's time to start asking what if. This stage is for brainstorming and speculating on possible solutions. However, it's important not to get stuck in this stage and move on to the next. 00:32:28 - The How Question, The “how” question is about implementation and practicality. It's about figuring out how to solve the problem and get started. This question should be the last step in the process, after understanding the problem and exploring possible solutions. 00:35:30 - The Importance of Spending Time on Each Stage, It's important not to rush through any of the stages. Spending time on each stage ensures that you have a deep understanding of the problem, explore different possibilities, and then figure out how to implement the solution. Don't shortchange any of the stages. 00:44:52 - The Power of Beautiful Questions, Warren discusses the importance of formulating a powerful question that can drive motivation and purpose. He encourages individuals and companies to focus on mission questions rather than mission statements, as questions are ongoing and open-ended. 00:46:14 - Finding Your Beautiful Question, Warren encourages listeners to find their own beautiful question, a question that they can continuously pursue and work on throughout their lives. He also suggests that businesses should have mission questions that drive their purpose and motivate their employees. 00:47:18 -  Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with Warren: WARREN'S WEBSITE WARREN ON TWITTER WARREN ON LINKEDIN Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: A More Beautiful Question, by Warren Berger Beautiful Questions in the Classroom, by Warren Berger The Book of Beautiful Questions, by Warren Berger CAD Monkeys, Dinosaur Babies, and T-Shaped People, by Warren Berger Both/And Thinking, by Wendy Smith Top Recommended Next Episode: Questionstorming at KIND (ep 215) Already Heard That One? Try These:  Dunning-Kruger Effect (ep 266) What Problem Are You Solving? (ep 126) Framing (ep 296) Questions or Answers (ep 4) Bikeshedding (ep 99) Priming (ep 252) Influence Is Your Superpower with Zoe Chance (ep 308) How Businesses Can Design for Behavior Change, with Amy Bucher (ep 164) You're Invited! with Jon Levy (ep 150) Nudging for Good at Walmart (ep 206) Both/And Thinking, with Wendy Smith (ep 261) Is There a System 3? with Leigh Caldwell (ep 233) What is Cognitive Semiotics? with Sarah Thompson (ep 259) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Warren Berger TED Talk: Nurturing the Ability to Question Right Question Institute The Questionologist, Psychology Today Warren Berger Articles, Harvard Business Review

Steve Harper Interviews Wendy Smith Business Coach and Owner of Future Legacies LLC -- ourfuturelegacy.comhttps://onlineradiobox.com/search?cs=us.pbnnetwork1&q=podcast%20business%20news%20network&c=ushttps://mytuner-radio.com/search/?q=business+news+networkhttps://streema.com/radios/search/?q=podcast+business+news+network

In this episode of The Brainy Business podcast, you'll hear a fascinating conversation between host Melina Palmer and guest David McRaney. They delve into the power of perception and how our minds construct reality. David shares his journey of discovering the topic of perception while researching for his book. The discussion explores how our prior experiences and brain processes influence our perception, and how our perception can vary greatly based on individual differences. By understanding the power of perception, you'll gain valuable insights that can enhance your content creation and improve your understanding of how we construct our reality. So, join Melina and David on this thought-provoking episode to expand your knowledge and gain a new perspective on perception. In this episode: Discover the science behind psychology and behavior change. Explore the power of perception and how our minds construct reality, revealing the impact it has on our thoughts, feelings, and actions. Understand the intricacies of belief change and gain practical strategies for effectively changing minds and transforming perspectives. Bonus: Learn expert tips for conducting interviews and securing interesting guests to keep your podcast episodes compelling and informative. Show Notes: 00:00:00 - Introduction, Melina Palmer introduces this episode, featuring a conversation with David McRaney about his book "How Minds Change." She explains that the book explores the psychology of changing minds and discusses why she chose to feature this episode. 00:02:32 - David McRaney's Background, David shares his background, from owning businesses to working in journalism and local television. He talks about starting his blog, You Are Not So Smart, which led to a book deal and a successful podcast. He mentions his interest in biases, fallacies, and critical thinking. 00:05:00 - Overview of How Minds Change, David introduces his book, How Minds Change, which explores the psychology of changing opinions, persuasion, and social change. He discusses his fascination with understanding conspiratorial thinking, resistance to change, and misinformation. 00:07:59 - Advice for Discerning Pursuits, David advises against jumping into trends and suggests pursuing topics that spark a deep curiosity and obsession. He recommends exploring areas that you want to share with others and that drive you to learn more. 00:10:53 - Importance of Following an Obsession, David emphasizes the importance of following an obsession and delving deep into a topic of interest. He shares his personal experience with his blog, You Are Not So Smart, and how his curiosity led to the success of his book and podcast. 00:14:02 - The Importance of Enthusiasm and Passion in Podcasts, David discusses how he can quickly tell if a podcast is just following an algorithm, and emphasizes the importance of infectious enthusiasm and passion in keeping listeners engaged. 00:14:30 - The Need for Genuine Interest in Writing a Book, David's agent stresses the importance of genuine passion and commitment when pitching book ideas, and he agrees that he prefers to embark on a book project without all the answers, allowing the authoritative voice to emerge naturally. 00:15:17 - McRaney's Approach to Writing a Book, As a journalist, David believes that his books are better when his authoritative voice develops throughout the project, taking readers on a journey of discovery and learning alongside him. 00:18:04 - Behavioral Baking and Connecting with the Audience, David shares his experience with introducing a cookie segment on his podcast, where he would bake cookies and share them with his audience. While some loved it, others were not as enthusiastic, leading David to retire the segment after 100 episodes. Melina discusses his concept of "Behavioral Baking" and how it ties into her podcast. 00:28:08 - The Power of Networking, David shares his experience of reaching out to experts at NYU and how it led to valuable connections and collaborations for his podcast and book projects. 00:29:33 - The Fascination with the Dress, David discusses the viral phenomenon of "the dress," an image that appeared on the internet and sparked intense debate over its colors. He explains how this event became a touchstone for understanding disagreements and perception. 00:31:35 - The Importance of Curiosity, David emphasizes the importance of curiosity and asking questions when networking and conducting interviews. He shares advice from a seasoned journalist on always coming back with multiple story ideas to avoid writer's block. 00:32:45 - The Dress Phenomenon Explained, McRaney delves into the psychology and neuroscience behind the dress illusion. He explains how the brain processes overexposed images and how this can lead to different color perceptions. He references the strawberries illusion as another example. 00:43:09 - Going Beyond Right and Wrong, Engaging in arguments over who is right and who is wrong prevents deeper conversations about why people hold different interpretations. This applies to various disagreements and limits our understanding of ourselves and others. 00:45:25 - The Croc Experiment, The croc experiment demonstrated the surf pad concept by showing that people's prior experiences influenced how they perceived the color of crocs and socks under different lighting conditions. This bizarre experiment highlights the complexity of perception and how it varies among individuals. 00:49:36 - Minds Changing on Same-Sex Marriage, The shift in attitudes towards same-sex marriage challenged the notion that people can't change their minds. Understanding what happens in a person's brain when they no longer agree with their past beliefs became the focus of investigation. 00:51:28 - How to Change Minds, Changing minds requires moving away from a confrontational approach and towards compassionate listening. Brute-forcing facts on others doesn't work; instead, engaging in non-judgmental conversations that allow for understanding can lead to effective persuasion. 00:55:43 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with David: DAVID'S WEBSITE DAVID ON TWITTER DAVID ON LINKEDIN Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: How Minds Change, by David McRaney You Are Not So Smart, by David McRaney You Are Now Less Dumb, by David McRaney What Your Employees Need and Can't Tell You, by Melina Palmer Look, by Christian Madsbjerg Top Recommended Next Episode: Confirmation Bias (ep 260) Already Heard That One? Try These:  Robert Cialdini and the (Now!) 7 Principles of Persuasion (ep 312) Influence Is Your Superpower with Yale's Dr. Zoe Chance (ep 189) A More Beautiful Question with Warren Berger (episode 200) Indistractible, with Nir Eyal (ep 290) Survivorship Bias (ep 110) Focusing Illusion (ep 330) Priming (ep 252) What is Behavioral Baking? (episode 155) Partitioning (ep 252) You Have More Influence Than You Think with Vanessa Bohns (ep 318) The Power of Us with Dr. Dominic Packer (ep 304) Reciprocity (ep 238) Sense Of Smell (ep 298) Sense of Sight (ep 24) Look, with Christian Madsbjerg (ep 325) A More Just Future, with Dolly Chugh (ep 247) Negativity Bias (ep 223) The Dunning Kruger Effect (ep 266) Both/And Thinking, with Wendy Smith (ep 261) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter You Are Not So Smart Website The Dress Strawberry Illusion

Melina Palmer dives deep into the concept of the focusing illusion and its impact on our perceptions and decisions. Melina introduces the concept by explaining that the focusing illusion is a cognitive bias where we give disproportionate weight to one specific aspect of a situation while neglecting other factors that matter and may have a greater impact. This bias can lead us to make decisions based on a distorted view of reality. The discussion moves on to how the focusing illusion affects individuals and businesses alike.  Melina shares examples such as people overestimating the impact of winning the lottery on their happiness, or forming negative perceptions of a restaurant based on a single negative review about the cleanliness of the floor. These examples highlight the importance of looking beyond surface-level factors and considering the broader context. By understanding the influence of the focusing illusion, businesses can make more informed decisions that align with reality and effectively tailor their messaging to resonate with their target audience. Whether you're an individual looking to make better personal choices or a business seeking to improve your marketing strategies, this podcast episode offers help so you navigate the pitfalls of this cognitive bias.  In this episode: Explore the profound reach of the focusing illusion on your perspective and decision-making. Gain unique insights into how the focusing illusion shapes our happiness projections. Understand the danger of exaggerating the significance of certain variables on your happiness. Dive into how businesses can use the focusing illusion. Appreciate why pinpointing the focusing illusion is a necessary step in decision-making processes. Show Notes: 00:00:00 - Introduction, Melina Palmer introduces episode 330 of The Brainy Business podcast, which focuses on the concept of the focusing illusion and its impact on our perception of happiness. 00:03:08 - The Focusing Illusion, The focusing illusion is a cognitive bias that causes us to place too much weight on certain aspects of our lives or experiences, leading us to overestimate their impact on our overall happiness. 00:07:11 - Impact on Decision Making, The focusing illusion can influence our decision-making by causing us to prioritize certain factors, even if they are not truly as important as we believe them to be. This can lead to biased perceptions and actions. 00:09:27 - The Halo Effect, The halo effect is a related cognitive bias that can be influenced by the focusing illusion. It causes us to form positive or negative impressions of someone based on limited information or initial traits. 00:12:39 - Sequence Matters, The sequence in which we observe characteristics or information about a person can heavily influence our perception and interpretation. The halo effect and the focusing illusion can both be influenced by the order in which information is presented. 00:16:27 - The Impact of Bias on Relationships, Bias can create a self-fulfilling prophecy in relationships, leading to a vicious cycle of negative interactions. It's important to step back and consider if your bias is guiding your interactions and if there may be a different perspective to consider. 00:18:13 - The Focusing Illusion and Facing Mortality, The focusing illusion causes us to focus on the potential last interactions with loved ones when facing serious illnesses or life-changing events. But the truth is, every interaction could be the last, so it's important to let go of grudges and focus on what really matters. 00:21:09 - Applying the Focusing Illusion in Business, The focusing illusion can impact our approach to projects and business decisions. By changing our filter and considering different perspectives, we can uncover hidden problems or opportunities that may have been overlooked. 00:24:57 - Narrowing Your Message for Business Success, In business, it's important to focus on what really matters to your target market. By narrowing your message and aligning it with your customer's mind state, you can create a stronger connection and motivate them to take action. 00:27:31 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Selfless, by Brian Lowery What Your Employees Need and Can't Tell You, by Melina Palmer Thinking, Fast and Slow, by Daniel Kahneman Marketing to Mindstates, by Will Leach Both/And Thinking, by Wendy Smith and Marianne Lewis Top Recommended Next Episode: Confirmation Bias (ep 260) Already Heard That One? Try These:  Marketing to Mindstates, with Will Leach (ep 88) Counterfactual Thinking (ep 286) Prefactual Thinking (ep 232) Loss Aversion (ep 316) How to Organize Your Brain with Behavioral Economics (ep 83) Social Proof (ep 87) Brainy Benefits of Gratitude (ep 236) How Minds Change, with David McRaney (ep 210) Both/And Thinking, with Wendy Smith (ep 261) Avoiding Everyday Work Disasters, with Gleb Tsipursky (ep 111) Hate Being On Camera? Behavioral Economics Can Help (ep 95) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Mountain Clarity Would You Be Happier If You Were Richer?  A Focusing Illusion Does Living in California Make People Happy? A Focusing Illusion in Judgments of Life Satisfaction

Hal Hershfield is here to discuss the concept of the future self and its impact on decision-making, featuring insights from his new book, Your Future Self. Hershfield explains that humans often prioritize their present desires over their future goals, leading to short-term thinking and procrastination.  He highlights the importance of considering future outcomes when making choices and provides strategies for aligning present actions with future desires. This episode is relevant for individuals seeking to overcome present bias and improve their decision-making skills. By understanding the principles of what Hal calls “mental time travel” and applying the techniques discussed in the episode, listeners can increase their long-term goal prioritization and make more informed choices that lead to long-term success. In this episode: Discover the intriguing concept of the future self and how it shapes our perceptions. Uncover the power of your future self for superior decision-making. Establish an emotional bond with your future self, fostering personal growth. Understand the application of mental time travel in business to strengthen your strategies.  Show Notes: 00:00:00 - Introduction, In this episode, Melina Palmer interviews Dr. Hal Hershfield, author of Your Future Self. They discuss the concept of time discounting and the ways in which our present and future selves are connected. 00:02:08 - Understanding the Self, Hal explains that the self is a bundle of associations, emotions, thoughts, and ideals that have some stability over time. He explores the idea of how we define ourselves and how our perception of our future selves affects our decision-making. 00:06:00 - Similarity with Future Self, Hal highlights the importance of feeling a sense of connection and emotional overlap with our future selves. The more we see ourselves as similar to our future selves, the more likely we are to make decisions that benefit them. 00:11:42 - The "We" Aspect, The concept of the "we" relationship, similar to how we view our relationships with others, can also apply to our relationship with our future selves. Thinking of our future self as part of our collective identity can help us make decisions that benefit both our present and future selves. 00:13:23 - Reframing Future-oriented Decisions, Hal discusses the importance of reframing future-oriented decisions to provide immediate benefits and satisfaction. By finding pleasure in doing something good for our future selves, we can increase motivation and make better long-term decisions. 00:14:44 - Making Decisions with the Future Self in Mind, Hal emphasizes the importance of considering how we will look back on our decisions instead of focusing solely on our immediate feelings. By stepping into the shoes of our future selves, we can reassess our choices and consider the value of relief in completing tasks versus the regret of procrastinating. 00:15:11 - The Hidden Zero Effect, Dr. Hershfield introduces the concept of the "hidden zero effect" in decision-making. By considering both the immediate benefits and long-term consequences of our choices, we can make more informed decisions. This approach helps us avoid neglecting the potential negative outcomes or overlooking the relief we may feel in completing tasks. 00:16:34 - Mistakes in Mental Time Travel, Hal discusses three common mistakes in mental time travel: missing your flight, poor trip planning, and packing the wrong clothes. These mistakes, which are all featured in his book, Your Future Self, highlight how we can become too focused on the present moment and fail to consider the future implications of our actions. By avoiding these mistakes, we can make better decisions for our future selves. 00:19:24 - Short-Term vs. Long-Term Focus in the Workplace, In the context of work, it is important to balance short-term and long-term focus. Hal suggests considering whether we prioritize urgent tasks over important ones and how we can shift our mindset to focus on long-term goals. This applies to both individual employees and collective organizations. 00:28:28 - Learning from Individuals, The conversation discusses the importance of learning from individuals within an organization and how their actions can be used to overcome challenges. 00:29:23 - Exciting Future Research, Dr. Hershfield shares his excitement about two areas of future research. The first is a deeper exploration of commitment devices and understanding the predictors of their adoption. The second is focusing on collective decisions, environmental decisions, and end-of-life planning, including the use of letter-writing exercises. 00:32:35 - Balancing the Present and Future, Hal discusses the concept of balancing the present and future. He shares a personal story about realizing that there will be a day when his children no longer want to spend time with him, highlighting the importance of living in the present while also considering future goals and values. 00:34:46 - Behavioral Change Intervention, Hal and his colleague are working on a project using the idea of balancing the present and future as a behavioral change intervention. They aim to apply this concept to various areas, including parent-child relationships, to help individuals make choices aligned with their long-term values. 00:38:42 - Intentional Mental Time Travel, The conversation emphasizes the importance of intentional mental time travel. Instead of reactive thinking, individuals should make deliberate choices about when to live in the moment and when to consider the impact of their actions on the future. 00:43:07 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with Hal: Follow Hal on X  Follow Hal on LinkedIn Hal's website Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Your Future Self, by Hal Hershfield How To Change, by Katy Milkman Both/And Thinking, by Wendy Smith and Marianne Lewis The Power of Regret, by Dan Pink Outsmart Your Brain, by Dan Willingham Top Recommended Next Episode: Time Discounting (ep 322) Already Heard That One? Try These:  How To Change, with Katy Milkman (ep 151) Both/And Thinking with Wendy Smith (ep 261) Loss Aversion (ep 316) The Power of Regret, with Dan Pink (ep 214) The Power of Us, with Dominic Packer (ep 304) Precommitment (ep 120) How To Set and Exceed Brainy Goals (ep 70) Outsmart Your Brain, with Dan Willingham (ep 281) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Hal's faculty page at UCLA

This is a Plant Your Seed podcast original concept... Catch-Up Conversation! We are finding out what's new with a former guest, Wendy Smith from Odd Man Inn Animal Refuge! Odd Man Inn's mission is to provide lifelong sanctuary care to vulnerable animals and educate to inspire compassionate living. Wendy is a military veteran, a registered nurse, the Co-Founder and Executive Director of the organization. oddmaninn.org

In episode 325 of The Brainy Business podcast, host Melina Palmer interviews Christian Madsbjerg, author of the book Look and an expert in human observation. Madsbjerg discusses the importance of observation in understanding human behavior and helping organizations make better decisions. He emphasizes that many companies make big mistakes by not asking the right questions and relying too heavily on data abstractions and groupthink. According to Madsbjerg, companies need to constantly study the questions that are most meaningful in their industry in order to stay relevant and successful. Christian highlights the necessity of observing and describing social phenomena before forming opinions and challenges individuals and companies to question their assumptions. Madsbjerg introduces the concept of hyper-reflection, which involves analyzing how people pay attention, to gain deeper insights into human behavior. The conversation provides valuable insights into the power of observation and description in understanding the world around us and making more informed decisions. In this episode: Recognize the critical importance of keen observation in comprehending complex human behavior. Learn about the pitfalls and misleading aspects of treating the human brain like a digital interface. Delve into the influence and impact of societal constructs on human behavior. Harness the capacity of hyper-reflection to delve deeper into your own thoughts and perceptions. Appreciate the added value of integrating observational techniques into scientific enquiry. Show Notes: 00:00:00 - Introduction to Christian Madsbjerg and his Background Melina introduces Christian Madsbjerg, the author of the book Look, and discusses his background in utilizing observation techniques to help organizations better understand human behavior. 00:02:45 - The Importance of Asking the Right Questions Asking the right questions makes a huge difference for companies. They discuss the dangers of jumping into problem-solving mode without fully understanding the problem. Christian explains how companies that fail to constantly study meaningful questions often struggle to adapt and remain successful in their industries. 00:07:49 - The Class on Human Observation Christian shares his experience creating and teaching a class on human observation at the New School in Manhattan. The class focused on using observation techniques inspired by philosophy and anthropology to study social phenomena. He explains that the book is a reflection of that class, allowing more people to learn about observation. 00:11:50 - The Journey of Observation and Curiosity Christian discusses his natural inclination towards observation and curiosity. He reflects on how studying philosophy and different historical perspectives helped him develop a deeper understanding of the assumptions we make about the world. He emphasizes the importance of observing without preconceived opinions and describes observation as a technique for scrutinizing our own assumptions. 00:14:49 - Perception and Intuition Christian challenges the misconception that humans perceive the world as atomistic data. He explains that humans perceive things holistically, seeing things as part of a larger social context rather than as individual data points. He highlights the importance of understanding the relationship 00:18:17 - The Danger of Comparing Computers to Human Brains, Comparing computers to human brains can lead to a misunderstanding of what it means to be human. Humans are not just intellectual beings; much of our experience and understanding comes from our bodies and the spaces we inhabit. 00:19:55 - The Problem with Having Strong Opinions, Having strong opinions about everything can create a filter between us and the world. It prevents us from seeing things objectively and directly, as we interpret everything through a political or opinionated lens. 00:21:54 - The Importance of Describing Social Phenomena, In order to better understand the world and the work we do, we need to study and describe the social phenomena at the center of our work. By understanding the context and dynamics of a situation, we can provide better advice and make more informed decisions. 00:25:30 - Case Study: Observing Fundraising Strategies, By observing people in the streets trying to raise funds for the white rhinos, a student learned valuable lessons about effective fundraising. He discovered that gentle and subtle approaches were much more successful than aggressive or shaming tactics. 00:30:44 - The Power of Hyper Reflection, Hyper-reflection is a type of attention that allows us to observe how others pay attention. By practicing hyper-reflection, we can better understand the dynamics and behaviors of people and organizations, leading to innovation and positive change. 00:35:36 - The Importance of Observation and Description, Christian discusses the importance of observing and describing social phenomena in order to gain insight and break down biases and prejudices. He emphasizes the value of feeling connected to the world and having a direct relationship with it. 00:37:35 - Building Trust and Observing Humans, Melina mentions how this work reminds her of an Apple Fitness' “Time To Walk” episode with Jane Goodall she recently listened to. Christian draws a parallel between Jane Goodall's observations of chimpanzees and his own observations of humans. He highlights the need to build trust with people in order to accurately describe and understand group dynamics and assumptions. 00:40:11 - Different Perspectives on the Same Phenomena, Christian recognizes that he and Melina approach the same phenomena from different angles, with behavioral science and cognitive science on one side and philosophical perspectives on the other. They agree on the importance of diverse methods and techniques in gaining insight. 00:42:33 - Observation in Science, Christian and Melina discuss the role of observation in scientific breakthroughs and paradigm shifts. They agree that observation is at the heart of good science and that scientists should incorporate more observation into their work. 00:44:50 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Look, by Christian Madsjberg Sensemaking, by Christian Madsjberg The Moment of Clarity, by Christian Madsjberg A More Beautiful Question, by Warren Berger Both/And Thinking, by Wendy Smith and Marianne Lewis Connect with Christian:  Follow Christian on LinkedIn Christian's website Top Recommended Next Episode: How Minds Change, with David McRaney (ep 210) Already Heard That One? Try These:  For The Culture, with Marcus Collins (ep 305) Survivorship Bias (ep 110) What Problem Are You Solving? (ep 126) Mental Accounting (ep 282) What is Cognitive Semiotics? (ep 259) Using Semiotics in Retail, with Rachel Lawes (ep 191) Non-Obvious Thinking, with Rohit Bhargava (ep 297) Habits (ep 256) Solving Modern Problems with a Stone-Age Brain (ep 237) Confirmation Bias (ep 260) Biases Toward Others – Including Groups (ep 314)  Fundamental Attribution Error (ep 268) The Overwhelmed Brain and Its Impact on Decision Making (ep 32) Functional Fixedness (ep 194) A More Beautiful Question, with Warren Berger (ep 200) Evolutionary Ideas, with Sam Tatam (ep 204) Focusing Illusion (ep 89) Anthropology, Market Research and BE, with Priscilla McKinney (ep 196) Using Ethnography in Business (ep 324) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter

In This Episode You Will Learn About:  What failure really means for you & your business The best ways to conquer imposter syndrome Why a mistake can be your ticket to success How to react to failure by owning it & growing from it Resources: Visit heathermonahan.com Overcome Your Villains is Available NOW! Order here: https://overcomeyourvillains.com  If you haven't yet, get my first book Confidence Creator Go to 4Patriots.com and use code CONFIDENCE to get 10% off Visit Indeed.com/monahan to start hiring now. Go to NetSuite.com/MONAHAN to get your own KPI Checklist Get 55% off at Babbel.com/MONAHAN Show Notes:  When was the last time you had a major FAILURE in your business? You know I have faced my fair share of rough patches through the years. Failure is so difficult to work through but it is NECESSARY to grow and move forward. Do not worry! You don't have to figure this out alone. I have brought together all the best tips from real business masters to help you understand what failure really means. Join me on this journey and let's embrace what failure can teach us TOGETHER! -01:19 Andrew Metz-Episode 233 Take The Risk & DARE To Fail!  -05:51 Kelly Roach-Episode 245 Why You Must FAIL In Order To Succeed  -13:25 Sara Blakely & Jesse Itzler-Episode 25 A Mindset For Success  -18:31 Heather Monahan-Episode 186 When Challenges Are A GIFT In Disguise  -29:55 Wendy Smith & Maryann Lewis-Episode 241 The KEY To Building Confidence Through Failure  -33:40 Uri Levine-Episode 291 Why You Should Fall In Love With The PROBLEM Not The Solution If You Liked This Episode You Might Also Like These Episodes: The Top Way To Stop Playing Small & Go For More! With Heather!  Dream BIG & Bet On YOURSELF! With Candace Nelson The Founder Of Sprinkles Cupcakes  Why YOUR BEST Is Yet To Come, With Heather!  Learn more about your ad choices. Visit megaphone.fm/adchoices

It is common for organizations to say they want to remove all bias from their workplace or to become a completely unbiased organization. Unfortunately, that isn't possible because our brains run on bias in order to make decisions. Instead of trying to eliminate bias, it is best to understand and work with it. When we know what tendencies the brain will try to use and when/where they come into play, there is an opportunity to reframe and turn those biases into an engine for moving forward. This episode from Melina Palmer is an introduction to the many biases we have toward others who are not like us, including groups, to start you thinking about and understanding which biases exist and figuring out how to start navigating them in your life and organization. In this episode: Hear a little bit about a lot of biases we humans have toward others. This includes both how we look at groups and how we perform inside them.  Understand how those biases impact you and those in your life and work.  Get some tips for starting to think about how to navigate these biases (since they can't be eliminated). Reframe your brain from “removing” bias, to leveraging and working with it.  Show Notes: 00:00:00 - Introduction, In this episode, Melina Palmer introduces the topic of biases toward others, including groups. She mentions that this episode is a refresh of a previous episode and hints at an upcoming interview with Dr. Tessa West on dealing with difficult people at work. 00:03:16 - Groupthink, Groupthink occurs when people in a group make irrational decisions to maintain harmony or avoid conflict. This can lead to poor decision-making and a lack of critical evaluation of different options or viewpoints. Melina shares an example of Amazon's approach to combating groupthink by implementing a silent start to meetings. 00:06:29 - Shared Information Bias, Shared information bias occurs when a group spends more time discussing topics that all members are familiar with, neglecting unshared information. This can hinder progress and prevent important topics from being addressed. Melina suggests encouraging group members to discuss difficult topics and avoid rehashing the same information. 00:07:36 - Bandwagon Effect, The bandwagon effect refers to the tendency to do or say things just because everyone else is doing or saying them. This bias influences decisions such as following people on social media, listening to podcasts with positive reviews, or choosing restaurants with high ratings. Melina emphasizes the importance of building a social presence and gaining followers, even though the number of followers does not necessarily indicate quality. 00:09:48 - Cheerleader Effect, The cheerleader effect is the tendency to think that a group looks more “attractive” (including its ideas) when there is a group than those individuals might appear on their own. This can also impact how someone feels about challenging or approaching a group instead of individuals. 00:16:18 - Stereotypes and Implicit Association, Melina discusses how stereotypes and implicit association play a role in our thinking and decision-making process, particularly in relation to gender and job titles. She shares about some research being done at Texas A&M University in the Human Behavior Laboratory. 00:18:00 - Cognitive Bias and Prejudice, Explores how cognitive bias and association can lead to prejudices, even when we are not consciously aware of them, and the potential impact this can have in various situations, including in HR scenarios. 00:20:07 - Fundamental Attribution Error, Explores the concept of the fundamental attribution error, where we tend to attribute others' behavior to their personality while attributing our own behavior to external factors, and the importance of considering different perspectives and giving the benefit of the doubt. 00:21:51 - Group Attribution Error, This is where we tend to generalize the characteristics of one person to the entire group and assume that a group's decision reflects the preferences of everyone in the group, highlighting the need to challenge these biases and consider individual differences. 00:23:10 - Halo Effect, This is where one positive or negative quality of a person influences our perception of their other qualities, and the importance of avoiding generalizations and considering individuals as multidimensional beings. 00:33:15 - Biases in Interacting with Robots, Due to form function attribution bias, people make systematic errors when interacting with robots, possibly due to intimidation or assuming robots think quicker. Biases and assumptions don't reflect the function of the robot. Be aware of biases towards robots, animals, and others. 00:34:08 - Identifying Biases, Spot biases in your life by identifying where you anthropomorphize or unfairly judge others. Consider if these biases are right or serving you, and who you may be inadvertently holding back or should give the benefit of the doubt. 00:36:24 - Avoiding Jerk Breeding Environments, In Friday's upcoming episode, Tessa West will discuss her book Jerks at Work, providing insights into different types of toxic coworkers and how to work better with them. She will also give tips for entrepreneurs to avoid creating a jerk breeding environment and talk about the role of incentives. 00:37:56 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Jerks at Work, by Tessa West Getting Along, by Amy Gallo Both/And Thinking, by Wendy Smith and Marianne Lewis Drive, by Dan Pink A More Just Future, by Dolly Chugh  Top Recommended Next Episode: Fundamental Attribution Error (ep 268) Already Heard That One? Try These:  Priming (ep 252) Framing (ep 296) Herding (ep 264) Social Proof (ep 87) Mixed Signals, with Uri Gneezy (ep 273) Unlocking Employee Motivation with Kurt Nelson (ep 295) Secrets of Incentives and Motivation, with Tim Houlihan (ep 109) An Overview of Personal Biases (ep 45) Inside the Texas A&M Human Behavior Lab (ep 33) The Power of Us with Dominic Packer (ep 304) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter ‘Silent Start': The Brilliant (and Surprising) Meeting Method From Amazon Hostile Attribution Bias 21 Things You Didn't Know About Bronies Brony Herd Census & State of the Herd Report Moral Credentialing and the Rationalization of Misconduct Susan Boyle Audition HD – FULL Top 10 Professions Dominated by Women University of Phoenix: Red Socks Marketing Myopia Do Dogs Smile? The Science Behind the Looks We Get From a Happy Dog

Do you want people to be more likely to follow whatever rules, policies, or procedures you create? It's time to make them more human. Understanding and empathizing with the perspectives of others plays a crucial role in effective rule adherence. Comprehending the dynamics of rules can lead to beneficial outcomes in various aspects of life, from lessening conflicts to fostering compliance within organizational settings. Those who understand and communicate the reasons behind their rules are more likely to gain cooperation from those affected. It also helps reduce misunderstanding and resistance, promoting a smoother and more efficient implementation of rules or policies. Guest Christian Hunt, during his conversation with Melina Palmer, explained his thoughts on this matter, drawing on his experience as the founder of Human Risk, host of the Human Risk podcast and author of Humanizing Rules. Hunt believes that, to instill rule adherence, it is important to understand the perspectives of individuals subjected to those rules. He also iterated the need for effective communication, emphasizing that rules are more likely to be accepted and adhered to when individuals understand the rationale behind them. Christian introduces his HUMANS framework during the conversation, and shares interesting, real-world examples from transportation, Netflix, and more. In this episode: Understand the relevance of emotional intelligence and empathy in compliance with rules. Acquire knowledge about the role of clear communication in improving rule compliance. Analyze the issues linked with changing speed limits and the crucial role of enlightenment. Appreciate the need to present regulatory efforts as advantageous and pertinent to the workforce. Learn Christian's HUMANS framework and how to start using it in your business. Show Notes: 00:00:00 - Introduction, Melina Palmer introduces Christian Hunt, the founder of Human Risk, a company that specializes in using behavioral science to manage the risks of human decision-making. Christian shares his background in financial services and regulation, which led him to focus on the human side of compliance and ethics. 00:02:20 - Unique Perspective from Regulation to Compliance, Christian discusses his unique experience of transitioning from a regulator to a compliance professional, allowing him to see both sides of the problem when he had to enforce his own rules (and realized they didn't align properly). He emphasizes the importance of understanding the reasons behind rules and regulations in order to effectively manage them. 00:05:57 - Applying Behavioral Science to Ethics and Compliance, Christian explains how his experience in risk and compliance led him to realize the relevance of behavioral science in influencing human decision-making. He shares his mission to help organizations use behavioral science to get the best out of their people while mitigating risks. 00:08:03 - Navigating "Weird" Rules, Christian provides advice for individuals who find themselves dealing with rules that seem strange or unnecessary. He suggests understanding the reasons behind the rules and considering whether they serve a genuine purpose. Having a dialogue and presenting alternative perspectives can be helpful in managing such rules. 00:11:41 - Balancing Compliance with Dialogue, Christian acknowledges that in tightly regulated industries, dialogue may not always be possible. However, for those who can engage in discussions, he emphasizes the importance of approaching the conversation with empathy and understanding of the other party's perspective. 00:12:37 - Understanding the Fundamental Attribution Error, Christian Hunt discusses the difficulty of putting oneself in someone else's shoes and the tendency to blame others instead of seeking to understand their rationale. He emphasizes the importance of pausing and considering where others may be coming from in order to find better solutions. 00:13:30 - The Importance of Questioning What is Normal, Christian highlights the concept of "normal" and how rules and expectations are often based on extreme, non-common examples. He shares a story about his train journey and the importance of understanding the rationale behind rules. He initially dismissed the need for bag labels, but a staff member explained that they were necessary in case of train evacuation. This experience taught him the importance of not making presumptions and considering the reasoning behind rules. 00:18:25 - Learning from Mistakes and the Dunning-Kruger Effect, Christian discusses the Dunning-Kruger effect and admits to falling victim to it himself. He shares a story about a rule regarding variable speed limits on roads, where drivers often question the need to slow down. He emphasizes the importance of recognizing that rules are often in place for valid reasons, even if they may not be immediately apparent. 00:24:53 - The Frustration with Rules, Christian discusses how rules can be frustrating when they are imposed due to the actions of others. He highlights the need for clear communication and understanding between authorities and the people being controlled. 00:25:49 - Societal Reasons for Rules, Christian acknowledges that some rules are put in place for the greater good, such as slowing down traffic for the safety of elderly drivers. He emphasizes the importance of considering the rationale behind rules and whether they apply to specific subsets of the population. 00:26:39 - The Challenge of Communicating Rules, Christian recognizes the challenge that authorities face in communicating the reasons behind certain rules. He believes that authorities should be more transparent and ethical in their communication, especially in democratic societies. 00:28:00 - The Employment Contract Fallacy, Christian discusses the fallacy of relying solely on the employment contract as a reason for imposing rules. He argues that just because authorities have the power to enforce rules doesn't mean they should, and they should consider the perspective of those being controlled. 00:31:02 - Differentiating Between Rules, Christian explains the importance of distinguishing between rules that are irrecoverable (serious violations) and rules that are recoverable (less serious violations). He uses Netflix's approach of focusing efforts on irrecoverable actions as an example of effective rule implementation. 00:37:23 - Understanding Requirements and Imposing Tasks, The importance of understanding requirements and tasks from both the perspective of the person giving the task and the person receiving it. It is crucial to ensure that the person giving the task understands what they are asking for and the potential challenges involved. Imposing tasks without understanding can lead to frustration and inefficiency. 00:38:09 - Recognizing Risk and Impact on Employees, It is essential to recognize the potential risks and impact of imposing tasks on employees. If a task is likely to be unhelpful and difficult for the employee to understand, it poses a higher risk. Employers should consider whether the benefits outweigh the potential negative impact on employee relationships and trust. 00:39:30 - Using Behavioral Science as a Design Tool, Behavioral science can be used as a design or diagnostic tool to improve task implementation. If reality cannot be changed, the perception of a task can be altered through framing or breaking it down into smaller, more manageable tasks. Understanding the impact and finding ways to make tasks more user-friendly is crucial. 00:40:43 - The Pitfalls of Compliance Training, Compliance training exercises often fall short in effectively teaching and assessing employee understanding. Testing employees on obscure information that is unlikely to be relevant to their job can lead to frustration and a sense of wasted time. Employers should reconsider the purpose and effectiveness of compliance training exercises. 00:49:38 - Introduction to Incentives, Companies often use incentives, such as prize drawings, to encourage customers to fill out surveys. The same principle applies to employees in the workplace. Incentives can increase compliance and the quality of work. 00:50:22 - Importance of Incentives, Incentives are crucial for tasks that require a high standard of work. If people don't see the value in doing something, they are less likely to do it. Consider what's in it for them as an individual and find ways to make tasks feel worth doing. 00:51:11 - Feasibility of Compliance, Consider whether it is feasible for individuals to comply with a rule or task. If something is too difficult or requires significant effort, compliance is less likely. Make tasks easier to increase compliance. 00:52:02 - Acceptability of Rules, Just because a rule can be imposed doesn't mean it will be accepted. Consider whether employees find a rule acceptable based on their specific circumstances and employment. Overreach can lead to resistance. 00:53:44 - Social Proof and Normalcy, The perception of what is normal and acceptable plays a role in compliance. Consider social proof and whether other people in similar circumstances are being asked to do the same thing. Make rules salient and relevant to increase compliance. 00:56:04 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Humanizing Rules, by Christian Hunt Both/And Thinking, by Wendy Smith and Marianne Lewis Friction, by Roger Dooley Mixed Signals, by Uri Gneezy What Your Employees Need and Can't Tell You, by Melina Palmer Connect with Christian:  Christian on Twitter Follow Christian on LinkedIn Human Risk Podcast Top Recommended Next Episode: What Problem Are You Solving? (ep 126) Already Heard That One? Try These:  Dunning-Kruger Effect (ep 266) Adam Hansen and the Curse of Knowledge (ep 176) Inequity Aversion (ep 224) Behavioral Science in the Wild, with Dilip Soman (ep 241) Framing (ep 296) Confirmation Bias (ep 260) Design for Decision, with Sam Evans (ep 291) Influence, with Robert Cialdini (ep 157) Mixed Signals, with Uri Gneezy (ep 273) Good Habits, Bad Habits with Wendy Wood (ep 127) Overwhelm and Decision Making (ep 32) Reciprocity (ep 238) Social Proof (ep 87) Friction, with Roger Dooley (ep 274) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Melina as a guest on the Human Risk podcast 

Tiffani Bova: The Experience Mindset Tiffani Bova is the global customer growth and innovation evangelist at Salesforce, and The Wall Street Journal bestselling author of Growth IQ. Over the past two decades, she has led large revenue-producing divisions at businesses ranging from start-ups to the Fortune 500. As a Research Fellow at Gartner, her cutting-edge insights helped Microsoft, Cisco, Salesforce, Hewlett-Packard, IBM, Oracle, and many other prominent companies expand their market share and grow their revenues. She has been named one of the Top 50 business thinkers in the world by Thinkers50 twice and she's the host of the podcast What's Next! with Tiffani Bova. She is the author of The Experience Mindset: Changing the Way You Think About Growth*. While many organizations espouse that employees are their greatest asset, most senior leaders prioritize customer needs above all else. Data clearly shows that balancing great employee experience along with a quality customer experience drives better results. In this conversation, Tiffani and I discuss the mindset and initial steps that leaders can take to improve the experience for both employees and customers. Key Points In recent decades, we've been in the mindset of customer-first. Today, the biggest threat to organizations is worker unhappiness. While almost every organization espouses the importance of employees, few executive leaders can identify who “owns” the employee experience in their organization. In contrast, almost every organization has a clearly defined customer experience owner. Proper investments in technology are often an obstacle to an ideal employee experience. Getting better at this means that senior leaders in human resources, information technology, and customer experience must work together to help impact line up with intention. Three starting points for better employee experience are: reviewing data for customer experience and compare it to the trends for employee experience, utilizing employee advisory boards for a voice in emerging strategy, and reviewing employee survey results to determine what findings have been addressed. Getting better at balancing customer experience and employee experience means moving away from an expert's mindset and towards a beginner's mindset. Resources Mentioned The Experience Mindset: Changing the Way You Think About Growth* by Tiffani Bova Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Discover What People Want, with Tiziana Casciaro (episode 565) Gallup's Insights on Addressing Unhappiness, with Jon Clifton (episode 601) How to Solve the Toughest Problems, with Wendy Smith (episode 612) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Claire Hughes Johnson: Scaling People Claire Hughes Johnson is a corporate officer and advisor for Stripe, a global technology company that builds economic infrastructure for the internet. She previously served as Stripe's Chief Operating Officer, helping the company grow from fewer than 200 employees to more than 8,000. Prior to Stripe, Claire spent 10 years at Google leading various business teams, including overseeing aspects of Gmail, Google Apps, and consumer operations. She is a board member at Hallmark Cards, The Atlantic, Ameresco, and HubSpot. Claire also serves as a trustee and the current board president of Milton Academy. She is the author of Scaling People: Tactics for Management and Company Building*. You are charged with leading a reorg, but do you know the mindset, actions, and steps to take? In this conversation, Claire and I explore some of the key lessons she's discovered as an executive leader in a quickly growing enterprise. We discuss the key triggers for a reorg, the three phases of reorganization, and common pitfalls leaders should avoid. Key Points Reorganizations or restructurings and often seen as a sign of a problem, but that's not always the case. Why reorganize? Two triggers: (1) your team structure doesn't match your strategy and/or (2) you have a talent issue. While there are times to go slower, the bias should be to move with haste. Don't leave ice cream on the counter for too long. Be very cautious about creating structure around a single individual. Three phases of a reorg: Phase 0: Decide whether you need a reorg and determine your new structure. Phase 1: Get buy-in from the key people who need to be involved. Phase 2: Create a communications plan and inform all of those affected. Resources Mentioned Scaling People: Tactics for Management and Company Building* by Claire Hughes Johnson Transitions* by William Bridges Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Manage Former Peers, with Tom Henschel (episode 257) Three Steps to Great Career Conversations, with Russ Laraway (episode 370) How to Solve the Toughest Problems, with Wendy Smith (episode 612) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Today I talk to Wendy K. Smith, a professor of management and faculty director at the Women's Leadership Initiative at the University of Delaware, and Marianne W. Lewis, the dean of Carl H. Lindner College of Business at the University of Cincinnati, about the power of using both/and thinking to solve your biggest problems. Go here to purchase their book Both/And Thinking: https://amzn.to/3Ff0flx. What We Discuss with Marianne W. Lewis and Wendy K. Smith About Both/and Thinking Both/and thinking is a versatile thinking style that helps you look at problems from multiple perspectives and find sustainable and creative solutions. By learning to use both/and thinking, you'll be able to think outside the box and solve problems in unique and innovative ways! Likewise, the mechanisms for navigating paradoxes are paradoxical. We need tools that can be adopted on an individual level. Marianne and Wendy show us how to change our mindsets to embrace both/and thinking and shift sentiments to find comfort with the discomfort of paradoxes. Full show notes and resources can be found here: https://passionstruck.com/marianne-lewis-and-wendy-smith-both-and-thinking/  Brought to you by BiOptimizers and American Giant. --► For information about advertisers and promo codes, go to: https://passionstruck.com/deals/  --► Prefer to watch this interview: https://youtu.be/VvtLYHC8wfw  Like this show? Please leave us a review here -- even one sentence helps! Consider including your Twitter or Instagram handle so we can thank you personally! --► Subscribe to Our YouTube Channel Here: https://www.youtube.com/c/JohnRMiles Want to find your purpose in life? I provide my six simple steps to achieving it - passionstruck.com/5-simple-steps-to-find-your-passion-in-life/ Did you hear my interview with Robin Sharma, one of the top personal mastery and leadership coaches in the world and a multiple-time number-one New York Times best-selling author? Catch up with episode 209: Robin Sharma on Why Changing the World Starts by Changing Ourselves ===== FOLLOW ON THE SOCIALS ===== * Instagram: https://www.instagram.com/passion_struck_podcast * Gear: https://www.zazzle.com/store/passion_sruck_podcast Learn more about John: https://johnrmiles.com/ 

The Minimalists speak with Wendy Smith, author of Both/And Thinking, about shortening cycles of inner conflict. Listen to all two hours of episode 364 on The Minimalists Private Podcast. Discussed in this episode: How do we better analyze and accept our shortcomings and failures? (01:57) What is “emotional ambivalence”? (10:38) How do we tactfully manage rocky relationships with family and friends? (15:13) How do we commit to leaving an unfulfilling job? (19:12) What are “competence traps”? (21:35) Detailed show notes: minimalists.com/podcast Join The Minimalists Private Podcast: minimalists.com/support

We all face tough decisions in life, whether we're juggling the demands of work and family or deciding whether to take a new job. These situations often feel like either/or choices.  But psychologist Wendy Smith says this binary way of confronting dilemmas contains a trap.  She offers a different way to think about difficult choices, one that opens up unexpected possibilities. Did you catch our recent episode about why we sometimes confess to  things we didn't do? You can find it  here. And if you like our work, please consider a financial contribution to help us make many more episodes like this one.