Podcasts about leadership lab

From unhelpful front-desk staff to slipping dress-code standards, I riff on real stories and explain why these small details can have a big impact on your brand, your bottom line, and your culture. I'm also sharing some leadership strategies for setting clear expectations and coaching your team to shine, so you can create a workplace that's memorable for all the right reasons.  If you're tired of being let down by team members who just don't get the basics, this episode is for you.  ☀️ CHECK OUT The Leadership Intensive Sessions & Team Trainings Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Download the companion workbook for our 7 most-popular podcast epiosdes. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets.

I started a supper club. Each month, I meet with inspiring women for meaningful conversation and authentic friendships. There's no selling or pressure, just open discussions, deep respect, and a supportive community. We share stories, learn from each other, and create genuine bonds.  If you want to grow your leadership and fill that gap for true connection, try launching your own supper club. It might just be the spark your life and business need. ☀️ CHECK OUT The Leadership Intensive Sessions & Team Trainings Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Download the companion workbook for our 7 most-popular podcast epiosdes. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets.

In the second episode of our summer series all about Life and Leadership, I'm sharing three of my favorite strategies that I personally use all year round, and you can too, so that you can take control of your schedule, embrace outsourcing, and set clear boundaries on obligations.  

We are kicking off our summer series with a focus on what it really means to create work-life integration as a woman leader. If you've been chasing the myth of work-life balance, it's time to try something more achievable.  In this episode, I'm giving you a behind-the-scenes look at how I help my clients carve out intentional, distraction-free time to focus on the highest value leadership work. Whether that's planning, performance management, or those big decisions that keep getting pushed aside. I'll break down why leadership work is real work, how to protect this time in your busy schedule, and why your business (and your wellbeing) depend on it.   

Today you'll meet Kara Aubin, founder of the Ayurvedic Wellness Center in Kalamazoo, Michigan. Kara shares: How she transitioned from seeing clients at home to opening a thriving brick-and-mortar center The magic of focusing less on cramming in content, and more on creating 'spaciousness' for true transformation in retreats and programs The behind-the-scenes of running a multi-faceted business that integrates clinical services, education, and retail, and the hard-won lessons of hiring and building a unique team Her evolution as a leader: letting go of overfunctioning, building robust systems, and developing other leaders so she can step back from being the bottleneck If you want heartfelt, practical insights on building a sustainable team and business, plus a dose of inspiration from a leader who's doing deep, meaningful work, this episode is for you. Connect with Kara Aubin: Website Ayurvedic Wellness Center Instagram Kara's Instagram

In this episode, I'm sharing real reasons with real examples of why your team members walk out the door. Spoiler alert: it's not usually about the money. We dig into the overlooked truth that people quit leaders, not companies. If you've ever felt gut-punched by turnover, struggled with unresolved issues on your team, or wondered why your high-performers seem disengaged, this episode is for you.

What if the loyalty you have for those early team members is actually holding your business back?  In today's episode, I break down the tough truth: not everyone who helped you build your business is meant to help you scale it. You'll learn why holding onto longstanding team members out of loyalty can quietly cost you performance, profit, and your reputation.  I'll show you how to separate appreciation from the actual needs of your business, and why strong leadership means making brave decisions for the future, not just rewarding history. If you've been feeling that tension, it's time to lead forward.  

How do leaders stay steady in the storm of tough choices? This week, I sit down with Jack Briggs, a retired major general with a 30-year career in the military who is also a highly seasoned, for a masterclass in pressure-tested decision making.The episode debunks the myth that high-stakes choices are unique to the military or boardroom. Instead, Jack argues, “pressure is pressure,” whether the risk is reputational, operational, or personal. The discussion highlights the three traits of the best decision makers: anchoring decisions in firm principles, seeking help with humility, and making the call… decisively, not reactively.Listeners will come away with four essential questions to use in any crisis and learn why reframing “crises” into a set of solvable problems is vital for calm, effective leadership. This conversation is a must for anyone seeking practical, repeatable strategies to lead well, even when the stakes—and the anxieties—are high.What You'll Learn- Anchor your decisions in principles.- Lead with humility and build your team.- Distinguish between problems and crises.- The power of a structured decision framework.- Be decisive and own the outcome.- Focus on your sphere of influence.Podcast Timestamps03:18 Jack's origin story: from the Thunderbirds to the Air Force Academy05:37 When leadership first appeared: Boy Scouts, the leadership laboratory, and the Eagle Scout07:37 The Air Force Academy as a leadership lab: authority vs. responsibility10:42 Being the snowplow: how to delegate without abandoning accountability14:11 Leadership is a science and an art: training the recipe, then adapting it16:41 Combat to boardroom: why pressure is pressure regardless of context19:19 Defending North America: leading at continental scale21:28 The three characteristics of the best decision makers23:24 The archer analogy: principles, input, decisiveness26:45 What leaders get wrong: fighting the fight they wish they had28:06 Mob rule, Moses, and principled decision-making32:11 Crisis vs. problem: why language matters under pressure33:10 Snowstorms and problem buckets: a real-world example35:26 The four questions for high-stress decisions40:01 Checklists that work: laminate it and they will keep it43:18 Humility plus decisiveness: being disagree-able45:36 Choosing the least worst option and owning it48:35 Final thoughts: stop chasing outcomes, start leading in your three feetKEYWORDSPositive Leadership, Decision Making, Decision Making Under Pressure, Humility, Air Force Career, Military Leadership, Air Force Academy, Leadership Lab, Principles-Based Decisions, Delegating Authority, Crisis Management, Operational Risk, Financial Risk, Reputational Risk, Pressure in Leadership, Crisis vs Problem, Crisis Communication, CEO Success

In this episode, I pull back the curtain on the "bottleneck trap," that sneaky phase where your business can't scale because every decision runs through you. It's not a motivation or hiring problem; it's about your leadership structure. I'll show you how to shift from operator to leader without lowering your standards or burning out. If you're ready to get out from under the weight of running everything, unleash your team's full potential, and finally have a business that runs with you, not on your back, this episode is a game-changer. Grab your copy of my new book, "Mom's Going on a business Trip," here: momisgoingonabusinesstrip.com Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Download the companion workbook for our 7 most-popular podcast epiosdes. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

Are you tired of delegation falling flat in your business? When you delegate without clear ownership, decision rights, or accountability, everything comes right back to you. The key is setting up a structure where outcomes, not just tasks, are owned, measured, and regularly reviewed.  Stop being the bottleneck or the safety net. Become the leader who sets standards and empowers your team to win.   Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Download the companion workbook for our 7 most-popular podcast epiosdes. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

Feeling overwhelmed by the invisible workload at home, even as you lead and grow your business? Lisa Woodruff, creator of Organize365, joins me to unpack the real pressures facing women as household managers from the myth of decluttering to the massive mental load we carry.  She shares actionable systems to reclaim your time and energy, so you can organize your life like a CEO. The key takeaway? Organization isn't about having it all together. It's about how your space makes you feel. It's not about pretty baskets and labelled jars. Give yourself permission to do less, set boundaries, and lead at home as powerfully as you do at work. Connect with Lisa Woodruff Tune into the Organize 365 Podcast Website Instagram LinkedIn YouTube Pre-order the Escaping Quicksand book Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Download the companion workbook for our 7 most-popular podcast epiosdes. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

If your clients only get the best when a certain team member is working, or if you keep hearing "they should just know this stuff," it's time for a leadership reset.  In this episode, I'm sharing four practical standards you can set today to immediately elevate your team's performance, boost referrals, and finally guarantee a reliable brand experience every single day. Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Download the companion workbook for our 7 most-popular podcast epiosdes. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

Are you feeling like your business is thriving, but leadership feels tougher than ever? Today, I'm sharing the three big questions every successful entrepreneur faces: How do I stop being the bottleneck? How do I hold people accountable without pushing them away? And why does leadership feel harder, even as the wins stack up?  The real answer is, your business needs a new level of leadership from you. When you focus on clear roles, real accountability, and intentional leadership, you can finally build a team that performs without burning you out.   Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Download the companion workbook for our 7 most-popular podcast epiosdes. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

"If you don't figure out a way to treat your carriers ethically and help them make money, you're not going to have them." - Michael Riccio, former TIA Chairman and founder of More Than Miles Consulting In this episode, Kelly Barner is joined by two leaders from the Transportation Intermediaries Association (TIA): Michael Riccio, former TIA Chairman and founder of More Than Miles Consulting, and David Abell, CEO of AM Transport Services and a TIA Board Member. Together, they explore the newly launched Freight Leadership Lab, a program designed to elevate leadership, ethics, and professionalism across the freight brokerage industry. From personal career journeys to the realities of ethical decision-making under pressure, this conversation offers both practical insights and a compelling vision for the future of freight. Listen in to hear Mike, David, and Kelly discuss: How the TIA's new Freight Leadership Lab is developing the next generation of freight brokerage leaders The importance of ethics in freight brokerage, including how leaders can navigate gray-area decisions under time pressure Practical insights into the role of culture, values, and "extreme ownership" in building stronger teams and better decision-making habits A broader perspective on the future of freight brokerage, including why investing in people and relationships is key to raising professional standards across the industry This conversation goes beyond freight—it's about leadership under pressure, ethical decision-making, and building sustainable businesses. Whether you're in logistics, procurement, or any fast-moving industry, the lessons here are broadly applicable. Links: Mike Riccio on LinkedIn David Abell on LinkedIn TIA's Freight Leadership Lab Kelly Barner on LinkedIn Art of Supply LinkedIn newsletter  Art of Supply on AOP Subscribe to the Art of Procurement Newsletter  

We welcome back retail leader Jenn Luna for a special "Where Are They Now?" update. Jenn has been busy expanding her portfolio of retail shops across Tacoma, Washington, while fostering an upbeat, authentic team culture that delights customers and supports product makers. She's also become an influential advocate for retail shop owners regularly traveling to Washington, D.C. with the National Retail Federation and even appearing on CNN with Jake Tapper to spotlight the real impact of tariffs on small businesses. Get ready for practical leadership insights, honest moments and a few tears, as Jen offers an inside look at her retail journey and the lessons she's learned about business, growth, and impact. Connect with Jenn Luna: LinkedIn Paper Luxe Instagram Curious Bear Toys Instagram Kindship  Previous Episodes: Episode 327: Retail Leadership, What Makes You Stand Out with Jenn Luna Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Download the companion workbook for our 7 most-popular podcast epiosdes. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter  

You'll enjoy this "where are they now" episode with Jodie Sheraton where she shares openly about the real, behind-the-scenes work it takes to build a team that's not dependent on the founder for every decision. She started with a dozen and now has 30 team members with 7 team leaders and 3 businesses. She's here to talk candidly about shifting mindsets, finding your identity as a leader (not just a business owner), and the power of building systems and structure so you can step back and see your business thrive. You'll hear practical strategies, pivotal "aha" moments, and a heart-to-heart look at how growth as a leader creates lasting impact. If you're ready to stop carrying the weight of your business on your own shoulders, and want to see what's truly possible when you empower others, press play.  Connect with Jodie Sheraton: LinkedIn Instagram Get Jodie's Book, The Confident Dietician Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Download the companion workbook for our 7 most-popular podcast epiosdes. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter  

Even with thriving revenue, reputation, and a waitlist, leadership challenges can still keep you up at night. Success actually amplifies people problems, from tricky pay requests to toxic team dynamics.  Today, we're exploring why established businesses must evolve their leadership because clear structures, performance standards, and confident communication are key.  When you raise your standards, your best people step up, your culture stabilizes, and your confidence grows.   Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Download the companion workbook for our 7 most-popular podcast epiosdes. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

Those "quick thoughts," sent by text, Slack, or email, may feel efficient, but they're creating more drama than you realize. Today, we'll dive into the hidden costs of digital drive-bys: miscommunication, defensiveness, performance confusion, and lost momentum and how digital communication can quietly chip away at trust, clarity, and your workplace culture. It's time to rethink your approach. Ask yourself if this situation deserves a real conversation instead of a quick message. True leadership is all about presence and meaningful connections, not just dispatching information.  Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Download the companion workbook for our 7 most-popular podcast epiosdes. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

On today's episode of the Stacking Your Team Podcast, I sat down with Karen Pavlidis, founder of Child and Teen Solutions in Seattle. Karen revealed how adding intentional structure to her business shifted everything, from attracting top talent to creating clear career pathways and building a thriving, accountable team culture. If you're ready to stop guessing and start leading your business with purpose, this episode delivers the inspiration and tools you need to elevate your leadership and your team. Connect with Karen Pavlidis: Website LinkedIn Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Download the companion workbook for our 7 most-popular podcast epiosdes. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

Have you ever wondered whether opening a second location is truly the next right step for you?  In this episode, I dive deep into the reality of expansion. I share the three non-negotiables you MUST have before you even think about signing another lease: proof, predictability, and people. You'll hear real stories from my clients about what worked, what crashed, and the hard lessons learned along the way. If you've ever felt pressured by others to "just open another location," or you're simply bursting at the seams and considering expansion, this episode will help you slow down, ask the right questions, and build the leadership systems and team structure that actually set you up for sustainable growth. Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Download the companion workbook for our 7 most-popular podcast epiosdes. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

Join us for a "where are they now" catch up conversation with former Leadership Lab client Jessie Ginsburg of Pediatric Therapy Playhouse and Sensory SLP.  You'll appreciate how open she is to talk about the cost of losing team members as they join another practice or open their own, including the emotional toll this took on her. She's evolved her leadership to a better place now where she accepts the turnover while also tightening up her hiring, onboarding and productivity processes to ensure her practice is profitable, regardless of any team structure ups and downs.  With two businesses and five boys all under the age of nine, you might be wondering "how does she do it all?" Jessie gives us a look inside her home support plan, her leadership team structure in both businesses, her future plans and confirms. She's designing a life that best fits what she wants, not what society or her industry is telling her she should want. Connect with Jessie Ginsburg: Instagram YouTube Private Practice Website Sensory SLP Website Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Download the companion workbook for our 7 most-popular podcast epiosdes. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

In this stripped-down, off-the-cuff episode, Shelli speaks directly to leaders navigating heavy times. With constant news headlines being brought into the workplace how do you acknowledge the reality without amplifying the anxiety? How do you allow space for concerns while keeping standards high and focus sharp? In this timely conversation, Shelli shares how to steady your team when the world feels unsteady, and why calm is a leadership skill. Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Download the companion workbook for our 7 most-popular podcast epiosdes. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

Most burnout isn't caused by workload—it's caused by misalignment. That uncomfortable truth emerged from a live Leadership Lab session where chefs gathered to confront the weight they'd been carrying that wasn't actually theirs to hold.Register for The Leadership Lab"Naming the problem automatically means you are owning it. You can't name it and walk away."In this episode of Chef Life Radio, we explore the profound difference between leadership defined by frantic motion and leadership anchored in grounded presence. What you'll hear isn't motivation or theory—it's the raw clarity that surfaces when chefs slow down long enough to tell the truth about where they're misaligned.The Weight That Doesn't Belong to YouDiscover the two types of misalignment that drain culinary leaders:External disconnect between expectations and reality of your resourcesInternal chasm between your current role and internalized idealsWhy fighting the reality of your job creates constant subconscious struggle.Through real examples from the session, we examine how a high-volume operations manager can exhaust themselves trying to be a bespoke artisan chef, and why that identity conflict becomes the true source of burnout.AB Techniccal College | Culinary ProgramThe Leadership Loop for Permanent ChangeLearn the five-step framework that moves you from seeing dysfunction to enacting lasting transformation:Sensing problems through presence and attentionNaming issues (which automatically means owning them)Communicating clearly without system blamingModeling the correct behavior yourselfHolding the line when integrity conflicts with keeping people comfortableFrom Effort Extraction to PresenceExplore how successful chefs identified their version of "unnecessary spreadsheets"—those extra tasks we create to validate our worth through visible effort rather than actual impact:Why over-delivering often serves our need for validation, not client needsThe difference between motion and meaningful progressHow to ground leadership in clarity instead of excessive effortThe Power of Choice You've Been AvoidingConfront the terrifying reality that you still have agency in your career and life. We examine why inaction feels safer than acknowledging choice, and how old agreements made years ago continue dictating your present reality without conscious review.The conversation reveals why beating yourself up over past choices is unproductive, and how context changes everything about what decisions serve you now.Operational Definitions That Set You FreeThrough the story of a chef whose company is literally called "Culinary Mechanic," discover how accepting the reality of your role—rather than fighting for a romanticized...

Are you ready for a real behind-the-scenes look at what it takes to build, lead, and grow a thriving multi-location brick-and-mortar private practice? I'm thrilled to introduce you to Carla Willock, founder and Clinical Director of Victoria's Speech and Language Centre in Victoria, British Columbia. Here's what makes this episode a must-listen: Carla pulls back the curtain on hard leadership decisions, scaling from solo-practice to a powerhouse team, and what it means to create real impact in her local community (including reaching underserved First Nations kids and managing government-funded autism care). She also shares bravely about growing pains including contract breaches, international hiring challenges, and the personal growth required to step fully into the CEO role. Connect with Carla Willock Facebook Instagram Private Practice Website Responsive Feeding Website Connect with Jessie Ginsburg on Instagram Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Download the companion workbook for our 7 most-popular podcast epiosdes. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter    

What would you do if your business slowly drifts out of your hands? Katie MacKenzie sares the hard decisions she made in just seven months, from restructuring her team and introducing real operating systems to stepping back into visible leadership. The result? A stronger, more productive business, a major revenue milestone, and more presence at home. If you've ever wondered whether your business is running you, this conversation will hit close to home. Connect with Kate MacKenzie: Instagram Facebook Website Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Download the companion workbook for our 7 most-popular podcast epiosdes. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

In Davos waren vorige week alle ogen gericht op de internationale elite. Macron paradeerde zelfverzekerd rond met een kek pilotenmontuurtje, Trump bulderde als vanouds richting zijn voormalige Europese bondgenoten en Rutte bewoog met zijn bekende joligheid tussen de groten der aarde, als ware het een doodgewone JOVD-borrel. Toch, zegt prof. dr. Mark van Vugt, doet het er allemaal minder toe dan we denken. Een opvallend geluid van iemand die aan de VU het zogeheten Leadership Lab leidt, maar hij legt graag uit waarom dat niet tegenstrijdig is. Zijn aandacht gaat ditmaal uit naar het peloton dat minzaam achter de koplopers aan fietst. Want wat is een leider zonder volgers? Waarom klinkt ‘volgzaam zijn' — volgens Van Vugt ten onrechte — als iets dat je beter kunt afleren? En wat zegt de evolutionaire psychologie over wie we volgen, en waarom? Artikel van Vugt in HP/De Tijd: https://www.hpdetijd.nl/columns-opinie/column/47689/volgers-maken-de-geschiedenis (https://www.hpdetijd.nl/columns-opinie/column/47689/volgers-maken-de-geschiedenis)

Thinking about renovating your workplace or maybe you just want some practical ideas to update your space as your team grows? In this week's episode of the Stacking Your Team Podcast, I'm indulging my inner workspace design junkie by sitting down with industry expert Sylvie Allain, founder of Bureau Living. Together, we dive deep into the real strategies that take office design from bland and functional to a true powerhouse for your brand, your team's performance, and your retention efforts. Connect with Sylvie Allain: LinkedIn Instagram  Website Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Download the companion workbook for our 7 most-popular podcast epiosdes. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

A peek inside of the minds and hearts of the incredible women in the Leadership Lab, including the pivotal moments, challenges, and breakthroughs they experienced wrapping up this past year. From letting go of micromanagement to holding teams truly accountable, we're talking about the hardest (and most freeing) parts of leadership. You'll also hear real stories about making tough staffing decisions, finally setting boundaries, and building business systems that don't require you to hold everyone's hand. Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Download the companion workbook for our 7 most-popular podcast epiosdes. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

Are you leading a brick-and-mortar business and feeling frustrated with advice that just does not match your daily reality? This week, I am pulling back the curtain on what it really takes to lead a team in a physical workplace. Real leadership means guiding your team confidently, making decisions on the spot, and creating a workplace that thrives even when you are not there every minute.  Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Download the companion workbook for our 7 most-popular podcast epiosdes. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter    

Get the inside scoop on the most important meeting you'll host this year: the New Year kickoff. We explore why this single meeting sets the tone for the entire year, how it motivates and inspires your team, and specifically, how you can use it to drive commitment, build trust, and spark genuine growth in your business. Whether you love or loathe meetings, I'll show you how to craft one that's meaningful, productive, and completely aligned with your vision as a CEO. Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Download the companion workbook for our 7 most-popular podcast epiosdes. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter      

I pulled back the curtain to share the real wins, wobbles, and surprises that shaped my 2025 journey. From celebrating a year cancer-free and navigating loss, to building powerful tools for leaders and launching bold new projects, it's about leading through life's tough seasons and rising stronger. Join the waitlist here for our Private Podcast for ambitious professionals at 1000 Islands Leadership Consulting. Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Check out more free resources here. Shop: Grab your Leadership Brief Tear Sheets Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter  

For this special holiday episode, I wanted to invite you to make the most of those cozy moments and little pockets of downtime this season, whether you're baking cookies, taking a walk, or simply sneaking away from the noise. I've personally curated a list of six of our most downloaded, most talked-about episodes from this past year. The ones that sparked the biggest shifts and aha moments for women leaders like you. These episodes are packed with insights, tough love, and simple strategies to help you lead smarter, not harder, as you step into the new year. Download the podcast companion workbook here. Episode List: EP 353: 3 Signs You're Overpaying Your Contractors EP 350: Creative Ways to Motivate Your Team EP 320: The Difference Between Managing and Leading EP 324: How to Onboard a New Team Member EP 301: Real Stories of Abrupt Change Leading to Success EP 322: How to Host Team Meetings Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Check out more free resources here. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

Are you truly ready to lead at a higher level? If you've built a business, hired people, and now find yourself wondering if you've got what it takes to build a leadership team that runs the business while you move it forward, this episode is for you. I'll walk you through four key questions designed to help you determine if you're ready for that next phase of professional development. You'll hear real-life stories from my clients, discover why stepping out of the daily grind can totally transform your business and life, and learn how you can stop micromanaging and start leading with confidence.     Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Check out more free resources here. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

Ever feel like your business only runs smoothly when you're around? In today's episode, I share the real secret to consistent service, lower turnover, and a reputation that gets people buzzing: frontline leadership. It's not about doing it all yourself.  It's about empowering shift leaders and supervisors who keep things running, uphold your standards, and create a culture that people want to be part of. Want to stop being the bottleneck and start building a team that thrives, even when you're not there? Tune in to learn how to stack your team with the leaders your business truly needs!   Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Check out more free resources here. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter  

Whether you're running a business or leading a team, the smartest thing you can do is say "yes" to the small things that create a big impact. Providing healthy snacks, setting a clear dress code, and celebrating your team's wins show your people you care and boost both morale and loyalty. These yeses aren't just feel-good gestures, they're proven ways to elevate company culture and build a high-performing team. Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Check out more free resources here. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

Whether you realize it or not, your team is thinking about what AI means for their jobs and for your business. Based on my own experience leading multimillion-dollar automation projects at Procter & Gamble, I know firsthand how technology can transform the way people work. In this episode, I'll break down what's really happening with AI and jobs, explain why AI is so much more than ChatGPT, and show you where humans remain absolutely irreplaceable. I'll share honest, practical ways you can bring up AI during your next 1:1 conversations, giving your team clarity and reassurance instead of fear. You'll learn how to guide your people through these changes, set smart boundaries, and keep your business human-centered, even while embracing the advantages that AI brings. Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Check out more free resources here. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter      

Are you tired of watching simple workplace tasks become time-consuming headaches for your growing team? Join me in this episode where I break down the everyday activities that can make or break morale and productivity, without blowing your budget or overhauling everything. If you want smart, actionable leadership strategies to build a powerhouse team that runs smoothly (without constant handholding and micromanagement), this episode is your no-fluff guide to streamlining your systems and empowering your people. You'll hear real-life examples from clients, practical tips using tools you probably already have, and the simple fixes that foster a culture of confidence, clarity, and trust. Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Check out more free resources here. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

Have you ever noticed how your team's energy shifts once they realize you're serious about raising the bar? In this episode, I'm sharing three powerful leadership moves that have the potential to instantly transform your team's attitude with no big speeches required. These moves might feel bold or even a little uncomfortable at first, but trust me, they're all about rebuilding trust, accountability, and performance. I've watched teams break free from drama and low effort just by making these leadership changes.   Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Check out more free resources here. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

Want to take your team building to the next level? In this episode, I shared why activities like trivia nights or axe throwing might be fun, but don't truly develop your team or business culture. Instead, I reveal my favorite business-focused exercise: teaching your team service with empathy. I walk you through real-life scenarios that boost understanding, improve client interactions, and create a culture where everyone feels valued and respected. If you want to level up your leadership and build a team that truly thrives, this is the episode you don't want to miss! Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Check out more free resources here. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

How do you keep ambitious, high-performing team members engaged and inspired, especially when they want more than you can offer right now? In this episode, I'll share why giving out raises or perks alone isn't enough to retain your very best people. I'll dig into what ambitious team members really want, like career path visibility, opportunities to take on important projects, mentorship, and the chance to influence others. Drawing from research, real-world examples, and our signature tools such as the Career Pathing framework and the 5R Work Plan, I'll walk you through some of the common mistakes leaders make with high performers. I'll also provide practical strategies to help you turn ambitious team members into loyal, long-term leaders within your business. If you've ever worried about losing top talent, struggled with mapping out growth opportunities, or wondered how to elevate your team without burning out, this episode is for you. Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Check out more free resources here. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

If you've ever had a team member close your office door or send you a late-night message sharing a deeply personal challenge, I know exactly how overwhelming that can feel. On one hand, it's a compliment that they trust you. But suddenly, you're carrying more than you ever expected, balancing being a supportive leader with not taking on too much. Today you'll hear my favorite scripts and strategies for responding in the moment, practical ways to offer resources without blurring lines, and tips for protecting your own energy. I'll also talk about how sharing or not sharing can be a sign of trust or a red flag, and why your job is to be resourceful, not a rescuer. Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Check out the Ask Shelli scripts. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Check out more free resources here. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter  

Ever wonder why your team always seems to be scrambling, missing deadlines, or operating in a constant state of overdrive? This episode is all about the toughest leadership skills—PACE. I share practical strategies for teaching your team when to push harder and when to slow down, how to map energy, and the importance of recovery time after big deadlines. Click here to save your seat for the holiday workshop on Tuesday, October 14. Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Check out more free resources here. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter      

From Medicare cuts to billing delays, Asbel Montes joins Rob Lawrence to share practical strategies EMS agencies can use to weather the reimbursement storm In this episode of the EMS One-Stop podcast, we tackle the fast-moving realities of a federal shutdown and what it means for EMS finance, reimbursement and day-to-day operations. Rob Lawrence sits down with Solutions Group's Asbel Montes — a veteran of EMS reimbursement and policy expertise — to decode where Congress is (and isn't), what CMS's temporary claims hold really means, and how ambulance services can protect cash flow while preparing for potential reprocessing chaos if extenders aren't promptly restored. Beyond the headlines, Montes lays out a pragmatic playbook: build a Plan B for cash continuity, align with your billing team on reprocessing workflows, and model exposure across payers tied to the Medicare fee schedule. The conversation then widens to balance billing — why federal change is unlikely soon and why state-level action is delivering practical protections — before closing with leadership lessons on adaptation, data and telling EMS's story as a guide, not the hero. Memorable quotes from Asbel Montes “Our extender expired — that's that additional payment that we get from Medicare of that 2%, 3%, 22.6% — it expired September the 30th, and it was tied to the House-approved CR that went over to the Senate.” “We're solutions givers, as we say here at Solutions Group, not crisis managers. And if you have a plan, I can at least execute a plan.” “What turned out to be a smaller amount, now the cost associated with it, you started to really understand the complexities that really happened in people's AR.” “If this lasts longer than 15 days … then I would basically have a plan in place. So I would be trying to find out from my billing team … what is your contingency plan to ensure I don't see a hiccup in cash moving forward?” “The only way government can really invoke change is to make it hit where it hurts. And that's what's going on right now. They're hitting the pocketbook and our industry is grappling with it right now.” Additional resources Asbel Montes: The government shutdown's ripple effect on healthcare The Leadership Lab with Asbel Montes Episode timeline & key moments 00:21 – Why the shutdown matters to EMS reimbursement and operations 01:21 – Montes's 101: role at Solutions Group; 28 years in EMS finance and policy 02:40 – Historical context: number and length of shutdowns; current Hill outlook 03:48 – The ambulance extenders expired (2% urban, 3% rural, 22.6% super-rural); CMS claims hold window 05:03 – Planning posture: realistic timelines; “we're solutions givers, not crisis managers” 06:12 – Back-of-the-napkin math: short-term dollars vs. long-term reprocessing burden 07:43 – 2015–2016 déjà vu: retroactive fixes and the heavy lift for back-office AR 10:26 – Secondary impacts: VA eligibility, appeals, enrollments during a prolonged shutdown 11:11 – The “three-legged stool” for leaders: (1) have a plan with billing; (2) reconcile accounts & patient balances; (3) prevent cash-flow lag if more than15 days 14:06 – Framing the moment: “hurricane shutdown” response and recovery mindset 15:43 – Balance billing at the federal level: committee work, political pain and why movement is unlikely soon 18:19 – State action wins: consumer protections and access; examples of Medicare-indexed approaches 20:24 – Why ground ambulance stayed out of federal NSA; local regulation and state primacy 22:42 – “All politics are local”: using EMS's public visibility to advocate for patients and providers 23:09 – Adaptation over preservation: seize the 6-18 month window; let data and clinicians lead reform 27:13 – Lawrence's “Darwinism” takeaway: adaptation as survival 28:31 – The Leadership Lab podcast: purpose, cadence and upcoming guests; Montes's leadership journey Rate and review the EMS One-Stop podcast Enjoying the show? Please take a moment to rate and review us on Apple Podcasts. Contact the EMS One-Stop team at editor@EMS1.com to share ideas, suggestions and feedback. Listen on Apple Podcasts, Amazon Music, Spotify and RSS feed.

In today's episode, I'm sharing the five biggest mistakes I keep seeing leaders make over and over again. Don't worry, this isn't about shaming you! I want to help you see what's really holding you back and show you how to make changes that will save you time, energy, money, and credibility. You'll hear stories from my own clients (yes, real examples) and I'll walk you through the lessons they learned, often the hard way, and the practical steps you can take so you don't repeat the same mistakes. If you've ever felt frustrated by the people side of your business, or like you're stuck in a cycle you just can't break out of, you're definitely in the right place. Click here to save your seat for the holiday workshop on Tuesday, October 14. Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Check out more free resources here. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter    

What really happens if you skip holiday planning as a business leader? You risk burnout, team drama, and missed family moments. On today's Stacking Your Team Podcast, I share real client stories and a simple three-part plan that helps you prepare your business, your team, and yourself for the holiday rush while protecting your peace and wellbeing. Ready to do things differently this season? Join our Sleigh the Season workshop and walk away with a plan that sets you up for a holiday you can be proud of. Click here to save your seat for the holiday workshop. Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Check out more free resources here. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter  

Wrapping up your internship season? Remember, your role is to help interns grow, so don't shy away from honest, constructive feedback, even when it's tough. In today's episode, I share my three-part framework to deliver feedback with clarity and care: recognize what they did well, clearly state where they struggled, and give practical tips for their next steps.  Paid internships, thoughtful coaching, and real talk are the keys to building your talent pipeline and brand.   Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Check out more free resources here. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter    

Are you tired of hiring based on resumes and getting burned by team members who just don't fit your culture? In this episode, I reveal why attitude matters more than skill when building a powerhouse team.  I'll share the secret "backstory resume" you need to look for, real client mistakes to avoid, and four must-ask interview questions to finally find the right people. Stop betting on hope, start hiring with confidence, and protect everything you've built.   Grab your free resource Proceed with Caution! Tips to Identify Red Flags in Your Role Applicants Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Check out more free resources here. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

Today, I want to talk about something that is far more than a “nice to have” in your business, and that's your team's happiness. Let's get real: a happy team isn't just about good vibes, it's a genuine driver of productivity, retention, and even client satisfaction. And here's the good news: you don't need a Google-sized budget or over-the-top perks to make a memorable impact. In this episode, I'll be sharing five powerful and practical ways you can improve team happiness right now without breaking the bank. We're not talking about surface-level perks, but real strategies that change how your team feels about showing up for work every day. I'll also be sharing stories from small business owners, just like you, who made simple, human changes that left their teams feeling valued, trusted, and energized. Grab your copy of 12 Ways to Motivate Your Team Without a Pay Raise. Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Check out more free resources here. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

Ever wonder if your office is secretly sabotaging your productivity? In this episode, I'm sharing exactly how I set up my office to fuel my focus, protect my boundaries, and reflect my leadership style. I'm taking you behind the scenes into the simple shifts and personal essentials that transformed my workspace (after years of trial, error, and even a few office flops!). Whether you're in a home office, a shared space, or a downtown suite, there's something here for you. I'm also sharing stories and inspiration from some incredible women leaders and designers, plus actionable ideas (BIG and small) that you can implement right now, whether you're working from home, a shared studio, or that dreamy corner office. Episode Links: Jenni Egger Designs Z Domus Designs Vitalia Inc. Children's Choice Pediatric Dentistry Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Check out more free resources here. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter

Have you ever been burned by a team member who lied, stole, or took advantage of your trust? On today's episode of the Stacking Your Team Podcast, I break down why integrity matters more than ever when hiring for your small business. I share powerful interview questions designed to reveal hidden character traits, so you can protect your business, your team, and your peace of mind. Don't just trust your gut, ask the right questions and build a team you can count on.   Work with Shelli Warren: Book a call with Shelli to talk about how coaching can help you elevate your leadership capability. Apply to join the Leadership Lab. Free Resources: Click here to grab our NEWEST resource that guides you through a firing framework that protects your culture and your credibility. Check out more free resources here. Connect with Shelli Warren: Email: leader@stackingyourteam.com Instagram LinkedIn Subscribe to the Stacking Your Team Newsletter