Podcasts about why go

Join us for our Weekly Monday Emuna​ Class 330 PM @Eli Unity Goldsmith - #UnitedSouls​! Enjoy growing together With #Teshuva #ontheway! Cover Pic with thanks to #RavShalomArush in #Uman! To partner with Emuna Tour 2021 - https://youtu.be/4advDytGlCI thank you

Pearl Jam's Jeff Ament catches up with Kyle Meredith to dig into his new solo album, I Should Be Outside, a pandemic record that finds him mirroring the world's news and the loss in his own life. The bassist/guitarist tells us about the art series that coincides with the record, as well as his art for some of Pearl Jam's most iconic LPs, including No Code, which is celebrating twenty five years. Ament takes us back to the writing and recording of that pivotal album and how his side project Three Fish brought influence into the recording sessions. The clocks are then turned back to 1991 for the 30th anniversary of Ten and the feelings and environment that went into the iconic album, as well as taking some inspiration from Cheap Trick when he wrote the music to Jeremy and Why Go. Jeff also gives us a hint on the next Vault release, which sounds like it'll be an early 90s show, and an update on what happens next with Pearl Jam, as he tells us they've been jamming together (maybe a record could happen???) and hope to be back on the road by later next year. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

In another album review, Scott and Grace talk about Pearl Jam's "Ten" and Camila Cabello's "Romance". Scott talks about how Camila's performance of the song "First Man" at the Grammys made him cry and Grace explains the difficulties of deciphering the words of Eddie Vedder in "Even Flow" and "Why Go". Contact us through our email: gendividepodcast@gmail.com and follow us on Instagram (@gendividepodcast) and Twitter (@GenDivide).

This episode is the third installment of our monthly Hometown Series where we celebrate Pearl Jam's 30-year history by paying homage to the place where it all started, Seattle, Washington. In this show we cover the first of a three night stint that ended the 1993 Vs. tour at the Seattle Center Arena. The hype around Pearl Jam was massive and as they continued to push new material and tour extensively, the demand proceeded to grow. This was just over a month after finding out that Vs. had sold over $1 million copies in its first week. That's something that would be a crowning achievement for most bands, but this was a growing concern within their circle that things were moving way too fast. The band was expecting a more gradual rise to fame, but instead Eddie is finding himself on the cover of Time Magazine. While there is a sense of comfort from being in their home city, most people recognize this set of shows from the night 2 affair that was recently released as a part of the Vault series. While they cracked jokes about their rise to fame, 1993 shows are some of the most raw sounding and unruly in their catalog. As they rip through standout tracks like Go, Why Go and Porch, they also have to deal with a crowd that has a disregard for safety at times of this show. We'll talk about it all along with how playing songs such as Alive, Black, Blood and Porch before getting into their encore was something that almost never happened from that point afterward. Do you like the show and want to contribute to keep us going? Donate here for perks and more! http://patreon.com/liveon4legs

First Night Light Radio episode of 2021! What a week it's been...excited for the Senate win in Georgia, and not excited about a lot of other political stuff, to say the least. This week enjoy so much new music and some classics and remixes on the theme of People Power. These artists say it all. This episode starts more upbeat and cruises out in the end. I hope you enjoy. Check out the list of artists and full track list below. Sign up for email alerts for new episodes @ MzPrizm.com

Jim Tincher, CCXP, is a nationally recognized customer experience thought leader, journey mapping expert, keynote speaker and author. Jim led customer experience programs at Best Buy and United Health Group before launching his innovative CX consultancy, Heart of the Customer, which helps start-ups to Fortune 50 organizations use voice of the customer research to improve loyalty and boost revenue. His book, How Hard Is It to Be Your Customer?, is considered a must-read for CX-focused leaders, and Live Help Now, Support Be Influencer Marketing, CustomerThink, Feedspot, and LitmusWorld have all named Jim a customer experience influencer to follow.   Questions   Can you tell us a little bit about your journey, how it is that you got to where you are? How is it that you as an expert in this area, could maybe give us some tips as to how an organization can digital look at digitally transforming but ensuring that their team members are also on board with digital transformation? Now, as a customer journey map expert. Could you tell us if you are an organization and you've never done journey mapping before or let's say you did it 5 years ago, what's the recommended time for you to revisit it, to make sure that all the touch points are operating the way they should? What are your thoughts on embracing the power of being digital to the core to enhance customer experience and improving personalization in the process? What are your thoughts on companies that do have different channels? So they operate on multichannels, but they're not operating on an omnichannel perspective where everything is integrated, how can they go about doing that and do you think that's the best approach? How do you get employees motivated? What if they're like, “They're bringing in all of these systems, you have to learn all of these new things, and I’m not getting any new pay for it. I don't feel motivated.” How do you get them engaged, motivated, feel like they're a part of the process? Do they need to be included in the decision making or is it a case where you just roll it out and say, listen, this is a new path we're taking? Could you share with us how do you stay motivated every day? Could you share with us maybe an app, website or tool that you use in your business that you absolutely can't live without? Could you share with us maybe one or two books that have had the biggest impact on you? It could have been a book that you read many years ago or maybe about that you read recently that has read had a great impact on you. Can you share with us maybe something that you're working on now - it could be something that you're working on to develop yourself or something that you're working on to develop your people. Where can they find you online? Do you have a quote or saying that during times of adversity or challenge that you will typically revert to this quote - it kind of helps you to refocus, get you back on track? Do you have one of those? Highlights Jim’s Journey Jim shared that he doesn't know why he has always been focused on the customer. He remembered his very first job out of school; he was in technical support and on vacation he wanted to go visit a customer where he was visiting his now wife at her home in Connecticut. And he wanted to go visit a customer while he was there and people said, “Why? Go on vacation.” But it's just the way he has always thought. He went from there to small business and went to Best Buy. If you're in small business, you have to be customer obsessed or you don't survive. Similarly, Best Buy very much focus on that.   And then he went to a new organization and he naively thought everybody was customer focused and found out there were other methods, literally nobody in a marketing or product development group had ever met a client and he was amazed by that. And as a result, they had the most complex products in the marketplace because they were building the products they wanted to buy. And their customers were giving them feedback that this is way too complex, people don't want all this all these features, that they want it nice and simple.   But again, because they didn't have customer feedback, they were building really complex products. And it really came to light when they went out and talked to their customers. So, they divided them into customers who are really successful with their products and those who are struggling. And he created a program called Hug Your Customers, which, by the way, sounds really good until you have a sales rep call a customer to say, “Hey, we want to do a Hug Your Customers meeting with you.” They're Minnesotan's, they don't normally hug, it gets a little awkward.   So, they changed to collecting best practices. But he started taking their executives out to meet the clients and what they realized was that the clients that were struggling were the ones who were using their materials and following their advice and the ones who are most successful, the ones who are ignoring our advice and making their own materials. Now, that's a hard lesson, but luckily, because he was bringing the leadership out to hear firsthand, he didn't have to beat them over the head with that and they learned on their own. And that really has been the foundation of their work today.   Now, what really led for him to start the company is the fact that he got fired a lot because he remembered one VP saying, “Jim, you make a lot of noise.” He does make a lot of noise because they were just so inward focused and he was trying to change the culture.   And one of the things he learned as he was trying to change the culture from the bottom up, and that does not work. You need those pieces, but you have to start with the top and that was one of the lessons that really informed them at Heart of the Customer is that they help an organization think about their customers. They have to engage in leadership from the beginning and that was a lesson he learned the hard way by trying to start with a bottoms up approach.   Me: It's almost like your experiences have literally helped to mold who you are, drive the different aspects that you've envisioned for customer experience, especially with helping your clients to realize their own customer journeys. One of the biggest things that a lot of organizations have been focused on, especially since the pandemic, is their customer journey. They've been looking at their customer journey from end to end and they've also been looking at how it is that because of the pandemic and we're literally forced.   A lot of organizations had I think some companies had been proactive enough to look and see that their customer behaviours were changing and they were adapting pretty well. But some companies were still back operating as if it were in 1995, early 2000. And they fully had not transformed a lot of their customer behaviours into how their business functions.   Digital Transformation Tips Jim shared that's huge and we should break those into a couple of different pieces. The digital part is accelerating. They had a customer experience event earlier in the week and a speaker from Target who was saying that they're 2030 goals now have to be realized this year. There was such a move towards digital now with a Coronavirus that's had causd them to have to pivot very quickly. And they're seeing that across the board.   What's beneficial, their clients have already taken the time to learn what their customer needs and what are the moments of truth in the journey so they can build digital platforms that allow customers to be more successful by understanding those moments of truth as well as those friction points. And they find that's really critical, that if you take a broken process and digitize it, all you get is a broken digitized process and you're not helping anybody.   So, it's really critical back there to understand what are those key needs of my customers first? And so, what they've been doing is during this time, even if the output is to be digital, which it often is, what's more important is to understand what are those customers needs in any online or offline environment?   What are their challenges? What are the points of friction today? And to use that to design the digital. We are people first, digital second, and leaders tend to forget that, they seem to think that we're all digital people and we just need digital tools. No, we need to solve the human need first and use a digital platform to do that.   Me: Ok, so we have to solve the human need first. So, I'd like some practical examples. I see in your just from your bio that retail and healthcare are areas that you have a lot of experience with. So maybe you could give us one from each. Maybe just how it is that you could put the human need first, what does that look like in a real life business example?   Jim shared that although it's been interesting because their customer base, the Heart of the Customer, has not been so much retail, they do a lot of healthcare work, a lot of B2B and B2C work. So, with business customers or as an intermediary to the customer. But one of the things they are finding across the board in almost any industry is the need for operational transparency. And he’s going to back that up, what does he mean by that?   And it's really the world's humankind's second most awesome invention after fire is the Domino's Pizza Tracker. It's amazing how many people they talked to want a Domino's Pizza Tracker for everything, and they find most organizations are not providing that operational transparency.   So, they're to go back 5 or 6 years in time, he doesn't remember when exactly the pizza tracker came out. He can come up with an app that could show you when your dough is put down and who is putting down the dough, and when somebody puts on sauce, somebody puts on ingredients, toss it in the oven. You just said, “Why would I want that? That’s daft.”   But when it showed up, people say, “Oh, I love that, in fact, I want to know if I'm applying for life insurance, I want to know what's happening.” They call it Operational Transparency and there's a great Harvard Business Review article on this, very influential to our thinking. But when organizations provide operational transparency to their customers, the customers feel the organization treats them more fairly, even if the outcome is bad, let's an use example of life insurance. Even if they're declined, they feel better about the process because they had visibility into it. And it removes a lot of anxiety.   They find that's true in almost every industry. They work with distributors who are providing materials to their clients, when they can provide operational transparency to when the order is placed, when products are shipped. Amazon clearly does this quite well, in the business environment; it's not often done as well.   They started to see it coming through a little bit more through some transparency in health insurance. If he submits a claim, he wants to know where that claim is, he wants to be able to see where it's working its way through, and he wants that transparency. So that's what they're finding across the board.   He mentioned that he didn't answer another part of the question going back, so he wants to circle back. And Yanique asked about the digital piece, but also asked, how do they get people to actually implement and understand customer needs and to actually put in place the processes needed.   And this is critical to their entire practice. They build everything they do around change management. And with that, they have a chapter in the book specifically about how to apply change management principles to journey mapping. Now, a number of years ago, it's been like 4 years. They did a survey on companies regarding their success in Journey Mapping, and he’s a journey mapping geek, his license plate is literally, “JRNY MAP”   So, last week they drove down to Texas and dropped off the car to his youngest, that would be the fastest plates you have ever seen swapped out because there's no way Jared wants to have journey map on that car. So, he’s a geek and they did a survey, he thought that everybody, when they asked how successful you were, would give you a 4 or 5, which clearly journey mapping works.   Everybody is going to say it's successful, not what they found. What they found is that only about 1 out of 3 did that. Another 1 out of 3 gave it a 1 to 3 and another one third said it's too soon to tell. Now, they just updated the data. They did another survey coming out here, more about journey management and the numbers are even worse. They're finding that only about 15% are saying that they are really successful. Most, 45%, so that’s literally most are saying it's too soon to tell which is not suggesting it's trending well.   If you spend US $125,000, US $150,000 which is what it takes to do Journey Mapping right, and you tell your boss, if your boss asks you, “Hey, did that work?” And you say, “Oh, I don’t know, it's too soon to tell.” That's not a good conversation.   They find that most organizations are doing the mapping and they're not being successful because they haven't thought about change management. What change management means and they did this research. They found the most important factors in being successful are first of all, knowing what it is you're trying to map, going after an actual business problem. They've had people tell them their business problem is they don't have a journey map.   That's not a business problem; they’ve had other people say their biggest problem is their survey scores are low, although that's not a business problem. We are losing customers, customers are not using us for this one type of product, we have a lot of people calling in, which is costly to them and to us, and those are business problems. So, it starts with going after a business problem because that's how you engage executives.   Second of all, then is involving customers in the process, which they should not have to talk about it, it's called customer journey mapping for a reason. They ran across all these consultants and as well as practitioners who think that if you take a bunch of employees, you put them in a room and give them post-it notes, we got a customer journey map. Not true. Well, they found when they do that because that is part of their process early on is that they get really good answers that are wrong.   Everybody thinks they know the customer journey but when they match that up against what customers actually tell them, there is a huge mismatch between the two. Because you are just reacting to part of the journey you see and very few employees can actually articulate the entire journey and are actually missing what's most important to customers.   So, second part is involving customers. But the third one, which is actually the most important, is who's on the team. If we go back to this, they don't involve their digital team and they mapped the journey and they come up with all these new digital items they need, you go to them and say, “Hey, we have this beautiful journey map.” Telling you all these things you need to do differently.   Well, they're not going to listen to you. Why should they? They've got their own list of things. But if you involve them in the process, you get them as part of it, that's when the magic happens and even more importantly, is involving leadership, getting the leaders to be part of the project, getting them to talk to customers, that's when you start to embed it inside of a culture.   Me: That makes sense. Would you suggest everybody should be involved, at least all of the different touch points that could possibly impact the customer?   Jim agreed and shared that they usually have about 30 people involved in their projects, sometimes more across the organization.   Me: And let's say for an organization with that size of maybe 2500 employees, let’s say they are a financial institution, they have a bank, they have an insurance arm, they have an investment arm. In a case like that, if they're really trying to do a transformational journey it would be recommended that all the leaders from the different business units are involved.   Mike mentioned that it sounds like Yanique has a particular customer or company in mind.   Me: No, not necessarily. But I just want to use a specific example, because I do have some of the persons that listen to this podcast that are in that line of business. So it would be good for them to specifically hear, because sometimes you read books, Jim, and the books speak at a very high level, but they're not bringing it down on a granular level to where you are in the organization.   “I am the marketing associate in the marketing department and I think if we do this in a digital way it will help to influence our marketing efforts.” But how does that transcend into the entire journey from end to end? And is it connected with the other departments on how it is that they are feeding information to the customers from their units? That's where I'm trying to get at so that everybody listening understands that it's not just a responsibility of one department.   Jim agreed and shared that first of all, it comes back to what's the business problem you're trying to solve, and likely you're actually not going to involve all three of those groups because the business problem typically doesn't go across the bank, the investments and the insurance area, it's probably more granular. And so, let's say for example, the business problem. They worked with one bank; let's use that as an example where their business problem was that always the secondary bank.   So, some other bank was the primary purpose, they were secondary and they isolated it because in the onboarding process, that first 90 days, clients weren’t really learning all they could do with the bank, and so they kept it as a secondary kind of a fund money bank, but they weren't using it for their primary checking account, their savings account, the credit card.   They typically came in because they needed a separate bank account for some reason, and they stayed with that. So, they wanted to learn how could they create an amazing onboarding process that got customers to learn that they could use this bank for way more than banking?   In that case, they needed to involve clearly the front line; you need to involve representatives from the individual branches because that's where a lot of the rubber hits the road. You also need marketing, going back to your point about marketing, you have to have marketing there because marketing should be creating a lot of these materials that you're using for the onboarding. Product, because product can learn what they're doing and come up with new products that fit that. The contact centre because they need to match as well what’s happening as well as the digital team. So minimum of these 5 teams, all need to be involved.   Me: So, that's really, really good information. Now, in terms of customer journey mapping, I did a webinar recently and I think one of the questions I asked was how often do they revisit their customer journey map.     Using Journey Mapping In Your Organization Me: Now as a customer journey map expert. Could you tell us if you are an organization and you've never done journey mapping before or let's say you did it 5 years ago, what's the recommended time for you to revisit it, to make sure that all the touch points are operating the way they should? Just to give people an idea, because I think a lot of companies think they built this journey map and that's it, it's almost like a policy or a procedure that was created in 1970 and it stays there forever.   Jim stated that Yanique was right and shared that the journey does change. They just did this survey, which they’re right now on the analysis of and they found that 90% of the respondents basically stopped there with the mapping. They create two different kinds of maps, they create one which is a change management map, highly graphically, the research is pretty clear, and it’s called The Visual Superiority Effect. If you create a highly visual artifact, people understand it more and they remember it, so they have that one.   Then for some of their clients, they go beyond that where they create a data oriented map which is bringing in the feeds of the operational data, as well as the sentiment data, the surveys, to show how that journey is as a baseline and how it changes over time.   If you do that, that largely answers your question, because as long as the journey is working the same and by bringing the operational data and he should say financial as well, you're going to start to see is that journey still healthy or are we seeing more cancellations? Are we seeing lower additional products added on? Are we finding business problems are happening because typically the business problems come/originated by a customer problem.   And so, the sentiments part of that, so you're able to track sentiment over time, hopefully have a journey survey, and have some touch point surveys so you bring that into the living journey map. But you also bring in that operational data so you can see while they're seeing a lot of calls at this phase of the journey or they're seeing that their average basket size going back to retail is dropping significantly or increasing. That's when you need to go back out to your customers, because the working the live journey map is telling you that things have changed and you need to go back and figure out why.   Using Digital to Enhance Customer Experience Me: Ok, so that definitely does answer some of those questions. Now, in terms of personalization, personalizing the experience for the customer. I know artificial intelligence and augmented reality are some things that companies are incorporating into their experience to make it more personalized. I was watching a video recently where IKEA literally has the augmented reality, you just hold your phone or your iPad up and you can just position the furniture in your house to see what it looks like. So you're actually almost choosing it without physically going to the IKEA location. What are your thoughts on embracing the power of being digital to the core to enhance customer experience and improving personalization in the process?   Jim shared that in terms of enhancing customer experience and improving personalization in the process is absolutely critical and not far enough along yet. Amazon has spoiled us all; every area we work in, we tell them Amazon is your competitor. If you're a bank, if you're a distributor as he mentioned earlier, you’re a health insurance organization, you're a non-profit, Amazon is your competitor. Not literally, if you're non-profit, it's pretty hard to argue that Amazon is taking your funds away.   But the mindset, all of our mindsets are changed by Amazon and that expectation. Amazon gives him a personal experience, therefore, when he’s engaging with another retailer, but also when he’s engaged with his health insurance organization, he expects them to personalize things for him. He expects everybody he interacts with, every organization to give him an Amazon like experience and so as a result, he’s frequently disappointed.   AI (Artificial Intelligence) is opening that up for the rest of us that we find the machine learning specifically allows you to understand patterns of behaviour and build and orchestrate a journey as a result.   They have a partner of theirs that does orchestration where you can actually set up individual responses based on needs. And that's a machine learning platform, although you can incorporate machine learning into it. But what they're finding in their research is that a handful of companies are doing an excellent job of really personalizing and building the journey on an individual basis even, or at least in a mass customized level. But most are not there today. There's a huge opportunity.   Me: So there's opportunity for organizations to improve personalization. Another big thing I found also, Jim, in the whole process of customer experience and enhancing it is having more integration across their channels. I use this webinar platform called Demio and so one of my business channels has expanded as a result of the pandemic. So, I never used to do webinars before, but because of the pandemic and I'm not physically going out to the training anymore.   Of course, I'm using webinars as a platform to reach more people and in doing my research, because I'm a customer service trainer. I wanted to use a platform that was customer friendly, meaning if I had an issue technically or there was an issue with just how to use a platform or what to do. I could message them on their response time would be like instantaneously. And of course, after doing research on speaking to other trainers both here in Jamaica and overseas, I was able to pick Demio. They're fairly new in the game and there are some features that they don't have that Zoom has, but one of the things I liked about them was that they were omnichannel and they were integrated.   So it didn't matter which platform I spoke to them on, what it was, Facebook Messenger, Instagram DM or it was the little chatbot that was directly on their website, that conversation continued on each platform and each person I spoke to was a continuation of the conversation from before, and it just made things so seamless and easy to transact business with them.   Operating an on Omnichannel Where Everything Is Integrated Jim shared that clearly it's the best approach, as Yanique just said right there and she’s right. You don't want to have to think about, “Did I start this with chat, did I start with the bot, where I started?” You don't care. One of their sayings is, “Thinking is bad. The more you make your customers think, the more at risk you are for losing their loyalty.”   That comes back to the need to be multichannel. He does not want to have a different experience or more importantly, to get different answers if he calls you, than if he chat, than if he uses other methods of interaction. He wants to know he’s getting that same experience across the board.   They find it's hard because they tend to have a siloed approach to improvement, and that comes back to earlier, that if you don't engage the leadership and don't engage the overall organization around this area and again, the parts of the organization that can be part of the solution, then you end up with siloed solutions. If you're building siloed solutions, you're going to be in trouble. But if instead you're taking the time to integrate across them, that's when you can make a huge difference in not just keeping your current customers are bringing in more because you're going to keep your base because they like the experience and they're going to talk to others.   Getting Employees Motivated Me: So, one of the things that we have to also do, and I know you mentioned it earlier in terms of involving the people, involving the people on the ground, the ones who are in the grassroots every day dealing with the customers, they know some of the challenges that the customers are actually experiencing. But how do you get them motivated? What if they're like, “They're bringing in all of these systems, you have to learn all of these new things, and I’m not getting any new pay for it. I don't feel motivated.” How do you get them engaged, motivated, feel like they're a part of the process? Do they need to be included in the decision making or is it a case where you just roll it out and say, listen, this is a new path we're taking?   Jim stated, well, so let's go back to the change management comment earlier. And again, they're big believers in involving change management. They find that customer experience, when they involve a change management approach, they have way more impact.   On a business to business level, Jen Zamora from Dow, they’re a client of Jim’s, they have a great approach. She's been posting every month on LinkedIn, their journey to customer experience and last week's was about how they incorporate change management into their approach, it's a great read. Follow Jen Zamora and look at her posts of what they've been doing.   Now, in Jim’s case, he likes John Kotter’s approach, which is on structure, but they talk a lot about the ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) change model from Prosci. And he likes it because it's simple but not simplistic. And ADKAR is an acronym. If you want somebody to change, they need to be aware of the need to change. They need to desire to change. They need to know what to change. They need to be able to change. And that has to be reinforced.   He mentioned that he’s going to try to convince Yanique to move away from Jamaica to Minnesota. First of all, you need to be aware of your need to move to Minnesota about how it's so beautiful there, it's fantastic, you’ve got to move up there. You need to desire to come up there. You've got to say yes, I don't have any snow boots, I need snow boots, he needs to get you desire that. You have to know how to move there and he'll work with you to get a moving agency. You have to be able to; you've got to be able to find something to move you from Jamaica to up there and you need to continually reinforce why this living in snow is a good thing. So, he has got an uphill battle.   What they find is that most organizations focus on the first A and the K and maybe the second A. So they say, “Yanique, are you aware that you can move to Minnesota, here's how you can do it and let me give you some training on how to live as a Minnesotan.” But he never took the time to help you understand why Minnesota is a beautiful state and why you'd want to leave Jamaica to come there.   It's a high bar. But now let's turn it back to your marketing person. And if you want your employees to use new systems, a lot of groups start with awareness, “Hey, we have a new system.” And then jump right to training. And here's the training. They didn't take the time to say, “And this is why this is going to help you. This is why you should want to do that.” Love the ADKAR model because it helps us remember how I built against the desire component and if your changes are not taking place, that's where he'd look.   How Jim Stays Motivated When asked how he stays motivated, Jim shared that he'll tell you; it's really hard the first few months of the Coronavirus, because even though he’s an introvert, he’s very introverted. He gets a lot of energy off of one to one conversations. A number of years ago like 8, 10 years ago when he was fired from a company, trying to find my new job; he had 133 coffees. Now that doesn’t count lunch, that doesn’t count dinner just strictly 133 just on the coffees and everything else.   And now we bring it to today in March and April was hard because nobody wanted coffee. It’s very easy for us all to pull inside. He gets his energy out of one on one conversations. He loves talking with other customer experience leaders to find out what they're doing.   And so, one of the things he did this year, it actually started before the Coronavirus, you may have seen Forrester’s prediction that 1 out of 4 customer experience people would lose their jobs this year because they're not showing business value.   A year earlier, Customer Think came out with the research that showed that only 1 out of 4 programs can show business value. So in January, he got really interested in that and said, well, what is it that separates that 1 out of 4 who are going to be fired from the 1 out of 4 that are who we all want to be, the ones that are really showing impact?   And so this year, they've interviewed so far 86 people in customer experience roles. They've added a few as well in finance and CEOs to understand what does excellence look like in customer experience. And when he leaves one of those conversations with somebody who's truly expert, he’s motivated, he’s inspired.     App, Website or Tool that Jim Absolutely Can’t Live Without in His Business Jim shared that there are two he'll mention. First of all, they use Microsoft Teams, there’s a way to connect and to use visual, big fan of that. That's number one, but some way that you can connect and have that camera turned on, that's important.   The Coronavirus taught us about a new tool that he wants to pitch, he’s not an investor or anything, but he loves it. It's called Stormboard. And it is an online interactivity white boarding tool that you do not have to train anybody. It's amazing. The service is really responsive; they have really enjoyed working with that. So if you're looking at a tool for doing online workshops, they loved them, they've been great partners; they’ve been very flexible and willing to teach them how to facilitate. But what they found is that they don't have to spend a lot of time teaching their clients how to use the tool, they just get in and they start to use it.   Books That Have Had the Greatest Impact on Jim When asked about books that have had the biggest impact, Jim shared that he just came back from vacation a couple of weeks ago out in Maine and what he does when he goes on vacation, this is geeky. He read books and he read three books and half of three others. But the one that really hit him hard is Leading Change, With a New Preface by John Kotter.   Time called it one of the most influential business books of the last 25 years. And he's got a great method of walking through it. And so, as he mentioned, they've used Prosci in the past, he has read their book and that's good from an outcomes perspective. What Kotter does, he walks through a process.   First of all, you've got to create a sense of urgency. What they find most customer experience leaders failing at is the next step, which is to create a powerful change coalition and then from there creating a vision as a total steps. But it just spoke to him. And yes, he realize that that shows how geeky he is in a book on change management, on the beach spoke to him, but he strongly recommends that book.   The Power of Moments: Why Certain Experiences Have Extraordinary Impact he liked a lot by Chip and Dan Heath and he interviewed one of them for his blog, getting their feedback at Heart of the Customer. And it was interesting because Jim has a little bit different approach in that they they're all about building positive moments, which he agrees with as well. They don't like journey maps as much because journey maps also focus on the negative but you have to understand what are the most crucial moments are.   But in there, they also talk about do you want to spend your time fixing problems or creating great interactions? And what they find is that most organizations spend their time fixing problems. But the potential of creating great moments of truth with your customers has nine times the organizational value than fixing problems. Great book.   What Jim is Really Excited About Now! When asked if he could share something that he’s working on the develop himself or his people, Jim mentioned both, as mentioned, they’ve done 86 interviews so far to understand what is it that leads to excellence in customer experience. And one hint, it does not involve the letters N, P or S, it's really involving engaging executives, creating a vision.   They are right now in the process of distilling that and hope to be coming out with their own book again, a second book here in probably about 6 months to a year. But they're learning that there are people out there that are truly transforming their organizations around the customer experience and that there is a process that does it, but that it's rare and that most organizations are not having the impact. But there are some that are truly transforming their companies around the customer.   Yanique asked when would that be out and Jim shared that they're suppose to start analysis on the first of the month and do the writing through the end of this year or so, hopefully first and second quarter of next year. But he knows that their original project plan on the last book had them getting done in 2017 and it came out in 2019. But his history is not so good at getting the writing done in time.   Where Can We Find Jim Online Jim shared listeners can find him at – Twitter - https://twitter.com/jimtincher LinkedIn - https://www.linkedin.com/in/jimtincher/   Website – www.heartofthecustomer.com   Quote or Saying that During Times of Adversity Jim Uses When asked if he has a quote or saying that he would revert to in times of adversity or challenge, Jim shared that he does and it's particularly poignant during the Coronavirus, and it's from John le Carré, who's an English author, who said, “The desk is a dangerous place from which to view the world.” They find a lot of customer experience people don't actually talk to customers, it's really important. Has been harder in the Coronavirus, it has to be done virtually but if you want to create an amazing customer experience, it starts by talking to your customers and that quote has inspired him for years now.   Me: It's so simple and it's almost like a BFO, like a blinding flash of the obvious, because clearly, how are you going to know what needs to be improved if you're not talking to the person who you are trying to make the improvements for because you need their input, it can't be based on what you feel or think. It must be based on their experience. So you would think, a lot of people are doing that, but a lot of companies don't actually do that consistently.   Jim agreed and shared that a lot of customer experience people don't even do it consistently, and that's the opportunity. So if he was to wish one thing for you, for everybody listening to this, it's that you will tomorrow reach out to a few customers and just have a conversation.   He shared that he had a great interview with the customer experience leader in France and she said one of the benefits of a pandemic is that she used to visit all the customers in France because she could do without traveling. Now, she’s talking to their customers in China, in Brazil, in Canada, because they're all the same distance away from her now.   Me: That's true. The French and the Chinese and the Brazilians, it takes that much energy to call each one if you're calling somebody just the same in France.   Jim agreed and shared that that's his encouragement to everybody is, reach out to your customers no matter where they are.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer Focused Change by Jim Tincher Leading Change, With a New Preface by John Kotter The Power of Moments: Why Certain Experiences Have Extraordinary Impact by Chip Heath and Dan Heath   The ABC’s of a Fantastic Customer Experience Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC’s of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Messiah’s House · Why Go to Church – Jason Craft There are lots of negative things going on in the Church today and for a variety […] The post Why Go to Church appeared first on Messiah's House Church | Amarillo, Texas.

This week we revisit Pearl Jam's 'Ten' album which was released on August 27th, 1991. By the end of the summer of 1992 it had gone gold and reached number 2 on Billboard. It would eventually sell 11 million copies and, along with Nirvana’s 'Nevermind', take alternative rock from out of the underground and headfirst into the mainstream In this episode you'll hear the story of what led up to the band's formation, the story behind the band's name and album title of 'Ten' and, of course, the stories behind the 11 classic tracks including "Alive", "Even Flow", "Black" and "Jeremy". TRACKLIST:1. "Once"2. "Even Flow"3. "Alive"4. "Why Go"5. "Black"6. "Jeremy"7. "Oceans"8. "Porch"9. "Garden"10. "Deep"11. "Release"Find DISCovery on Facebook at www.facebook.com/TheDISCoverypodcasthomeThe DISCovery theme song "Woo Hoo" by Reebosound (https://reebosound.bandcamp.com)Please give the show a five-star rating and review wherever you listen to DISCovery!

Senior Pastor Tim Brooks from Christian Ministries Church in Hot Springs, Arkansas, challenges us with the question, “Why go to church?” In a time when churches are being discouraged and, in some cases, even banned from meeting, is it really that big of a deal to meet in person? After all, online church is church, […] The post Why GO to Church appeared first on Christian Ministries Church.

Why GO to church? Hebrews 10:24-25

A new MP3 sermon from Reformed Witness Hour is now available on SermonAudio with the following details: Title: Why Go to Church Speaker: Rev. Rodney Kleyn Broadcaster: Reformed Witness Hour Event: Radio Broadcast Date: 5/24/2020 Bible: Hebrews 10:25 Length: 23 min.

Alfonso Civile of the Lansing-based metal band Heartsick joined me for a discussion via the magic of the internet. A few of the things we talked about: the 20 year history of the band (formerly Know Lyfe), how they're adapting during the stay-at-home order, what they have planned for the future,  the band's creative process, and more!Alfonso is super creative, and just a really nice guy. I hope to have him back sometime; I could've talked to him way longer. Hope you enjoy our chat as much as I did. Find out what else he and the band are up to, how to watch/listen/support them in these odd times:Facebook @heartsickbandTwitter @heartsickbandInstagram @heartsickbandHeartsick Official YouTubeStill reading?Really?OK. Well...if you like Creative Ops, one way to let me know: rate the show. Or leave a review.  Or subscribe. Or do any combo. If you do all 3, I'll be your best friend for a whole day (weekends and holidays excluded). Check out my website, www.christophertallon.com, for show updates, blogs, and random fun!Follow and connect with me, Christopher Tallon, on social media. I'm on Instagram, FaceBook, and Twitter.Still reading?Why?Go listen. -CT

In this mini-episode, Ann tackles one of the biggest questions about world missions: "Why GO overseas when we have so many needs here at home?". The episode includes an introduction to UPG's (Unreached People Groups) and also a spiritually needy area of the world called the 10/40 Window.  This episode includes an excerpt from Ann's book, The Mission-Minded Child.

Why Go to Church? NY Times Best Selling Wild at Heart Author John Eldredge: Non-Toxic Masculinity John Eldredge: Get Your Life Back from Soul-Sapping Social Media  Spring Break Alternatives! Support the show.

The Brothers Daly mark their triumphant return to Fire and Water Records with a spotlight on one of the most influential and important bands of their youth, PEARL JAM. Inspired by the pending release of hotly anticipated new album, and fueled by the rose-tinted nostalgia of the grungy flannel and corduroy draped early '90s, join Ryan and Neil as they honor this titan of the alternative rock scene by showcasing some of their favorite Pearl Jam songs. Track list Alive Dance of the Clairvoyants Why Go Porch State of Love and Trust Elderly Woman Behind the Counter in a Small Town Black Do the Evolution Corduroy Better Man Rearview Mirror Release Yellow Ledbetter Let us know what you think! Leave a comment or send an email to: RDalyPodcast@gmail.com. Like the FIRE AND WATER RECORDS Facebook page at: This podcast is a proud member of the FIRE AND WATER PODCAST NETWORK. Visit our WEBSITE: http://fireandwaterpodcast.com/ Follow us on TWITTER - https://twitter.com/FWPodcasts Like our FACEBOOK page - https://www.facebook.com/FWPodcastNetwork Use our HASHTAG online: #FWPodcasts Subscribe to FIRE AND WATER RECORDS on iTunes: https://podcasts.apple.com/us/podcast/fire-and-water-records/id1458818655 Or subscribe via iTunes as part of the FIRE AND WATER PODCAST: http://itunes.apple.com/podcast/the-fire-and-water-podcast/id463855630 Support FIRE AND WATER RECORDS and the FIRE AND WATER PODCAST NETWORK on Patreon: https://www.patreon.com/fwpodcasts Thanks for listening!

I am very passionate about passing on any form of learning I believe could help people but sometimes I feel words are inadequate and can leave you wanting when you try to explain or describe an experience.  One example of when I found this to be true is when I was asked, what are the impacts of sexual abuse? Because I fear words will fail me, when preparing to answer that question, it requires a conscious effort to remain focused in order to do justice to the reply.Searching for the Right AnswersThe first thing I would say is that you cannot answer that question easily.  In my mind the answer is enormous, as I believe to survive my own experience of childhood sexual abuse I had to become/create an entire new me.  There isn’t a part of me that escaped being altered as a direct response to my abuse. I realise that is far too simplistic a response and doesn’t help someone who hasn’t experienced Childhood Sexual Abuse gain any understanding, so I will do my best to tease that out somewhat.RecoveryIn an attempt to recover from my own experience of childhood sexual abuse I have spent many years unravelling and identifying the multitude of ways I was impacted. One thing I know for sure is that I couldn’t have moved forward with my life if I hadn’t gone back to revisit the source of all my pain and find some way to understand and forgive all involved.  Again, I am aware that sounds like a simple enough statement but believe me it was a long and painful journey that at times felt, was too high a price to pay, but it absolutely wasn’t.Dark ThoughtsI can look back now on my life and say that before I started therapy I was an absolute mess,  physically, mentally and emotionally and I cannot imagine where or how I would be today if I had not chosen the ‘red pill’ so to speak.  I can’t remember a time when I wasn’t suffering inside, regardless of what I portrayed to the rest of the world.   My negative self-talk ultimately became the bedrock from which I created the lie I lived and believed to be me.  Thoughts like, I deserved the abuse, God hates me, everyone hates me, I’m stupid, I have no value, I have the blackest soul, I’m the most disgusting and horrible creature on the planet, no one cares about me, why will no one save me? Consumed my every waking moments. I can now see that my experiences were generating and supporting these thoughts and that I had no choice but to come to these conclusions.Self-HatredAs I describe these feelings I can see that they are insufficient at portraying the depth of self hatred I felt whenever I dared to stop and think about it, which was too often.I felt that inside of me was a blackness that I understood to be bad or evil.  This blackness took up a position in my body just below my heart and was oval in shape and ended around my navel.  I could literally feel this blackness when I inhaled.  There was pain attached to it when I focussed on it and so I did my best not to think about it.  I knew it was still there after attending years of therapy and I believed that no one was able to reach it or help me rid myself of it.  I didn’t know how it got there and so I didn’t know how to get rid of it, all I knew was that whenever I focussed and took a deep breath I could feel it and so I still believed I was bad or evil and no one could help me.Awareness and UnderstandingMy understanding of it now is that my early experience of sexual abuse hurt me so deeply and there was no nurturing to interrupt all of the negative feelings accompanying the abuse.  I developed a powerfully negative self-image.  Although I was exposed to a plethora of emotions, I had no understanding of them which caused confusion.The premature introduction of unwanted painful intercourse left me with huge feelings of shame and guilt in relation to my physical body and its natural functions.  When the abuse began, I didn’t understand what was happening. I hadn’t yet the language or maturity to articulate what and how I was feeling, so I held all my pain in my body. I don’t know how or why but I could feel it around my diaphragm which I managed with my breath.Over time the negative self-talk and self-hatred grew until I actually believed I could feel the exact shape and location of my badness.  What started as poor self-image and negative self-talk over time grew into this blackness, I believed represented my badness.I now understand these thoughts began with being sexually abused. Over time the pain and suffering was added to on a daily basis through an accumulation of millions of tiny perceived hurts, an angry word with someone, a slagging from a family member, feeling embarrassed, to name but a few……..   Years of daily additions to my blackness resulted in a deeply held belief in my lack of worth.Finding My TruthNow I know that my true self never went anywhere, I just buried it under so much negativity.  I think I always knew deep down I was good and after many years in therapy, reading books, watching programmes and writing our books I cannot even remember the day, but I do remember talking about my badness to my sister and taking a deep breath to check in with the familiar black feeling I usually located when I focused but this day I could no longer feel it.It would seem that unknowingly, I was in fact for years, chipping away at my negativity. Slowly re-learning that I am a good person and I do have worth.  I now realise that every effort to improve yourself pays off eventually even if you don’t feel it.Knowledge is PowerThe good news is there is endless research on the impacts of abuse which we have written extensively about in our book ‘Why Go Back? 7 Steps to Healing from Childhood Sexual Abuse’ and the natural response to trauma.  This information will go a long way to reassuring you that you are not alone.   The research shows that no matter how you responded to the abuse, it was and is, a perfectly normal human response to being subjected to abuse.It would seem that as humans we are hardwired to make life difficult for ourselves.  Your abuser starts by damaging you, but your own human nature can mean that you do far more damage to yourself long after the abuse is over than your abuser could ever do.   This by no means makes abusers any less guilty for the pain and suffering they have caused, but it is interesting to note that one of our biggest obstacle to healing can be our lack of ability to forgive ourselves.The information we came across when writing Why Go back? would certainly have saved us years of needless suffering and our hope is that this book does the same for other victims. June- 22nd January 2018

Living as a missionary is more about “being” than “doing”. Even if you’re part of a church that only refers to missionaries as those who go overseas to do ministry, the truth is, if you are a Christian, YOU are a missionary. It’s part of your identity! This week on the Lifeschool Podcast, we’ll talk about the reality of living our lives–right where we’re at–as missionaries. This is what the Bible teaches, and it’s the life you were created and saved to live. Buckle up…this is going to be amazing! The Church was never meant to be a building out on the edge of town. Jesus intended us to be a people of love and service who live out and proclaim the good news of his kingdom–right where we live. God’s missionary family (us Christians) are intended to be woven into the very fabric of the culture, shouldering sin and pain in the lives of others. In This Episode You’ll Learn: Who the Bible calls “missionaries” or the “sent ones” in this life. How our missionary identity flows right from the heart of our missionary God. Why “Go and make disciples” was not a suggestion, but a command of Jesus. How to get started living as a missionary right where you live today. Get started here… From this episode: “I have to be honest with you here. After living this way for close to two decades now–like a localized missionary–I don’t think there is a huge difference between being a missionary here in America compared to living this way in a foreign country. People are people. The biggest difference here is that I constantly feel two things pulling at me; my past experience of “going to church” instead of being the church, and my lack of faith that the gospel is truly good news for everyone and everything.”   Each week the Big 3 will give you immediate action steps to get you started. Download today’s BIG 3 right now. Read and think over them again later. You might even want to share them with others…Thanks for Listening!Thanks so much for joining us again this week. Have some feedback you’d like to share? Join us on Facebook and take part in the discussion! If you enjoyed this episode, please share it using the social media buttons you see at the top of this page or right below. Also, please leave an honest review for The Lifeschool Podcast on iTunes. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and we read each and every one of them.   Links and Resources Mentioned in This Episode: Free Download of the Big 3 For Episode #241 The Gospel In Everyday Life Workshop Register Now FREE Caesar Kalinowski’s Website and Blog with Loads of Resources Missio Publishing – More Missional Books and Resources In light of today’s topic, you might find this helpful: How To Lead Your Small Group or Church Toward True Missional Living  

This is a story of Coco (The bread) and Dodo (The Doughnut) at Mr. Rimsey Bakery. They are a very delicious bread and doughnut, that is why they both want all the people who stop by Mr. Rimsey Bakery to grab and eat them. But, unfortunately one of them feel sad because something is happening. Who is that? and Why? Go get the answer by listening to our very first episode. Happy listening, smart kiddos! Talent: The Narator: Safira Devi Amora Coco: Tangguh Sultan Rangga Dodo: Khaira Aqila Asy Syauqie

10/6/19 - Why Go to Church - Ecclesiastes 5:1-7 by EP Church Annapolis

At The National Alliance for Grieving Children, 23rd Annual Symposium on Children’s Grief; Paul Rubin talks about the benefits of grief camp for kids. 3,739 total views, 1 views today The post Why Go to Grief Camp with Paul Rubin appeared first on Open to Hope.

Why Go to Church?Sunday, June 30, 2019 homily by Father François Beyrouti.1 Corinthians 4,9-16. Matthew 6,22-33.Subscribe to the weekly video homilies at: YouTube.com/MelkiteTV Father François Beyrouti Holy Cross Melkite Catholic Church 451 West Madison Avenue Placentia, CA 92870-4537 (714) 985-1710 HolyCrossMelkite.org Sign-up for our homily and bulletin e-mail list: HolyCrossMelkite.org/parish/homiliesYouTube.com/HolyCrossMelkite YouTube.com/MelkiteTV Facebook.com/HolyCrossMelkite Twitter.com/HCMelkiteSupport the show (https://www.holycrossmelkite.org/donate)

Why Go to Ward Council?

Why Go (S1.Ep4)Branden chats up his old friend Kevin Lessard about the song "Why Go," threatening letters, and German Chocolate Cake... Sign up to be a guest for an upcoming Season 1 episode: https://goo.gl/forms/R9kGpJ1n8hmCUo4w1 Facebook: https://www.facebook.com/ListenUpReno / Twitter: https://twitter.com/ListenUpReno / Instagram: https://www.instagram.com/listenupreno The Better Band Podcast is produced by ListenUpReno.Com & Branden Palomo, and published using a Creative Commons Attribution-Share Alike 4.0 License. Please visit CreativeCommons.Org, or email BetterBandPod@gmail.com for more details. (Music played is owned by their respective copyright owners and publishers, and is for review purposes only, under fair use.)

"Why Go to Church?" Hebrews 10:19-25 https://www.biblegateway.com/passage/?search=Hebrews+10%3A19-25&version=NIV

The post Why Go? appeared first on CROSSROADS CHURCH.

[00:00] Anthem: "We are Singing for the Lord Is Our Light" (arr. Hal Hopson)-Chancel Choir [04:09] Scripture: Hebrews 10:23-25 [04:58] Anthem: "Bless This House" (Allan Robert Petker) - Chancel Choir [09:09] Offertory: "We Are God's People" (arr. Bill Ingram) - Covenant Ringers [11:55] Sermon Series: Why Church? "Why Go to Church?" - Dr. Walter C. Dilg, Jr.

The post Why Go to School? appeared first on Midway Church of Christ.

WHAT is stopping you from making your dreams a reality? Are you waking up every morning motivated or dreading having to go to work? We live in a time where technology and opportunities are constantly growing! So, why NOT do what you really want to do in life? By the way, are you going to the Young Entrepreneurs Convention? Listen till the end for an opportunity to win a FREE ticket! A few highlights from this episode include: - What are you living for and are you waking up motivated every day? - So all have dreams in our lives, instead of just dreaming, what is stopping you from making them a reality! - Our health and time are so valuable! Be around the people that will inspire you to achieve your goals! - Brandon challenge you to constantly ask yourself WHY? Go deep and really ask you those tough questions!

In this This Song rerun from 2016, you’ll hear Benjamin Booker in the time between his first self titled record  and his new album Witness.  The artists explains the profound influence William Onyeabor’s “Why Go to War” had on him, and why he’s  ready to weave politics into his work. Photo: Jorge Sanhueza-Lyon/KUTX Subscribe via the Podcasts […]

In this This Song rerun from 2016, you’ll hear Benjamin Booker in the time between his first self titled record  and his new album Witness.  The artists explains the profound influence William Onyeabor’s “Why Go to War” had on him, and why he’s  ready to weave politics into his work. Photo: Jorge Sanhueza-Lyon/KUTX Subscribe via the Podcasts […]

Are you ready to get real with Niebuhr? Scott Paeth, professor of ethics at DePaul in Chicago, is on for this edition of the Why Go? series. Today, Scott is giving us 5 reasons why we should go Niebhurian (Niebuhr is probably the most influential American theologian of the 20th century, FYI). Scott is also… Read more about Why Go Niebuhr? with Scott Paeth

In the second episode from the 2016 Ontario Universities' Fair, Ken Steele surveys the exhibit floor and interviews university representatives to summarize what's new in student recruitment marketing this fall. (See the first, "Why Go to the OUF?" at https://youtu.be/CyXKcQ7fsac ). This podcast includes some flashback photos, video and even some unused interviews from previous years' OUFs, from 2006 to the present. Data Collection: The underlying goal for student recruitment offices at the Fair is to collect contact information for as many prospective students as possible. As Deanna Underwood of OUAC explains, in previous years that meant that prospective students had to enter their contact information in 21 different ways, on paper, iPad, laptop or computer, at all the various booths. That also tended to mean that many universities offered prize incentives to collect data. Last year we interviewed Craig Chipps of Wilfrid Laurier about the branded hoodies they were giving away; Deanna MacQuarrie of uGuelph about their prizes ranging up to an iPhone 6; and both York's Jock Phippen and Carleton's Jean Mullan about their draws for free tuition. All this repetitive data entry seemed pointless for students, and after years of discussion, this year finally introduced centralized data collection: the OUF Passport. Prospective students were encouraged to register online in advance, and thousands did so. Many more registered at the computer terminals in the OUF lobby, or on their smartphones with the assistance of staff at the university booths. By day two, universities were collecting more contacts than in previous years. In place of all the various contests of previous years, this year COU had a "money booth" for students. Exhibit Booths: Ontario universities are investing six figures in spacious, professional booths, so they use them for years, with minor updates. (This year, Laurentian added more bilingual signage, Laurier added a new photo collage, and Windsor added its new tagline, "Promise.") This year, considerable floorspace in the exhibits was freed up from the various desks and kiosks that were so critical for data collection. Many universities rearranged their booths to allow much more space for conversation. New booth layouts for Nipissing, Carleton and Brock focused on kiosks for each major faculty or program, where prospective students could speak with recruiters, faculty or current student ambassadors. Brock wanted to emphasize the transdisciplinary opportunities for students. Carleton wanted to leverage more technology, like video screens and an interactive robot, to engage students and tell its story. McMaster’s new booth adds many backlit images of campus and animated video screens, but unlike the open-concept designs, Mac’s booth seems to create corners and cubbies for small conversations to occur. Western's Lori Gribbon took time to describe their brand-new exhibit, which utilizes the maximum 12-foot height, plenty of backlit graphics and video screens to convey a sense of the beautiful campus. They analyzed the previous booth, and modified the layout to optimize traffic flow. A new “student experience” corner focuses students on co-curricular and extra-curricular activities, from athletics to residence. Virtual Reality: Last year, we reported that UOIT was pioneering the use of 3D (VR) campus tours using beta versions of Oculus Rift headsets. https://youtu.be/7YVIz2RMXCg Now that 3D video is supported on YouTube and Facebook, and easily available on most smartphones, the cost has come down and more universities are creating VR tours. Western shot dozens of 360° videos of campus, from residence rooms, classrooms and labs to outdoor orientation events. The videos are available on the Western welcome page, on Facebook and Twitter, and Western ambassadors had branded iCardboard viewers for prospective students and parents to take a look. uWindsor likewise had branded cardboard viewers for students. Lakehead was using plastic HooDoo viewers, which fasten to your head with velcro. Laurentian's Jean-Paul Rains showed us their ViewMaster brand viewers, using an app designed by Laurentian CompSci students. He explained that the initiative was very cost effective, using a tiny $500 Ricoh Theta S camera, $30 headsets, and $500 smartphones. Travel Incentives: Algoma U has started offering all-expense-paid visits to its campus in Sault Ste Marie, for interested prospective students. President Craig Chamberlin says they provide transportation, housing and meals, and tour potential students around campus to meet their future faculty members and attend classes. In the next episode, we’ll ask people at the OUF for their advice for high school students contemplating their post-secondary futures. Remember, subscribe to our free email newsletter to get exclusive early access to upcoming episodes. www.eduvation.ca/subscribe

In the second episode from the 2016 Ontario Universities' Fair, Ken Steele surveys the exhibit floor and interviews university representatives to summarize what's new in student recruitment marketing this fall. (See the first, "Why Go to the OUF?" at https://youtu.be/CyXKcQ7fsac ). This podcast includes some flashback photos, video and even some unused interviews from previous years' OUFs, from 2006 to the present. Data Collection: The underlying goal for student recruitment offices at the Fair is to collect contact information for as many prospective students as possible. As Deanna Underwood of OUAC explains, in previous years that meant that prospective students had to enter their contact information in 21 different ways, on paper, iPad, laptop or computer, at all the various booths. That also tended to mean that many universities offered prize incentives to collect data. Last year we interviewed Craig Chipps of Wilfrid Laurier about the branded hoodies they were giving away; Deanna MacQuarrie of uGuelph about their prizes ranging up to an iPhone 6; and both York's Jock Phippen and Carleton's Jean Mullan about their draws for free tuition. All this repetitive data entry seemed pointless for students, and after years of discussion, this year finally introduced centralized data collection: the OUF Passport. Prospective students were encouraged to register online in advance, and thousands did so. Many more registered at the computer terminals in the OUF lobby, or on their smartphones with the assistance of staff at the university booths. By day two, universities were collecting more contacts than in previous years. In place of all the various contests of previous years, this year COU had a "money booth" for students. Exhibit Booths: Ontario universities are investing six figures in spacious, professional booths, so they use them for years, with minor updates. (This year, Laurentian added more bilingual signage, Laurier added a new photo collage, and Windsor added its new tagline, "Promise.") This year, considerable floorspace in the exhibits was freed up from the various desks and kiosks that were so critical for data collection. Many universities rearranged their booths to allow much more space for conversation. New booth layouts for Nipissing, Carleton and Brock focused on kiosks for each major faculty or program, where prospective students could speak with recruiters, faculty or current student ambassadors. Brock wanted to emphasize the transdisciplinary opportunities for students. Carleton wanted to leverage more technology, like video screens and an interactive robot, to engage students and tell its story. McMaster’s new booth adds many backlit images of campus and animated video screens, but unlike the open-concept designs, Mac’s booth seems to create corners and cubbies for small conversations to occur. Western's Lori Gribbon took time to describe their brand-new exhibit, which utilizes the maximum 12-foot height, plenty of backlit graphics and video screens to convey a sense of the beautiful campus. They analyzed the previous booth, and modified the layout to optimize traffic flow. A new “student experience” corner focuses students on co-curricular and extra-curricular activities, from athletics to residence. Virtual Reality: Last year, we reported that UOIT was pioneering the use of 3D (VR) campus tours using beta versions of Oculus Rift headsets. https://youtu.be/7YVIz2RMXCg Now that 3D video is supported on YouTube and Facebook, and easily available on most smartphones, the cost has come down and more universities are creating VR tours. Western shot dozens of 360° videos of campus, from residence rooms, classrooms and labs to outdoor orientation events. The videos are available on the Western welcome page, on Facebook and Twitter, and Western ambassadors had branded iCardboard viewers for prospective students and parents to take a look. uWindsor likewise had branded cardboard viewers for students. Lakehead was using plastic HooDoo viewers, which fasten to your head with velcro. Laurentian's Jean-Paul Rains showed us their ViewMaster brand viewers, using an app designed by Laurentian CompSci students. He explained that the initiative was very cost effective, using a tiny $500 Ricoh Theta S camera, $30 headsets, and $500 smartphones. Travel Incentives: Algoma U has started offering all-expense-paid visits to its campus in Sault Ste Marie, for interested prospective students. President Craig Chamberlin says they provide transportation, housing and meals, and tour potential students around campus to meet their future faculty members and attend classes. In the next episode, we’ll ask people at the OUF for their advice for high school students contemplating their post-secondary futures. (For 1080p version, see https://youtu.be/p3u-K_15cOM ) Remember, subscribe to our free email newsletter to get exclusive early access to upcoming episodes. www.eduvation.ca/subscribe

9 - 18 - 16 Why Go to Church? Part 2 by Pastor Rick Mendez

Sermon May 15 2016   "Why Go?"

Season 2 of the podcast continues with a conversation with Timothy Radcliffe, OP! Fr. Radcliffe was in Chicago to give the Kennedy Lecture at Dominican University, where our own Dannis Matteson and John DeCostanza had an opportunity to speak with him. In their conversation, they talk about the young Timothy Radcliffe’s bad boy days, the importance of friendship for vocation, and hope in the midst of suffering. Fr. Timothy Radcliffe, OP is a Dominican friar, a Catholic priest, and a biblical scholar. He was the Master of the Order of Preachers from 1992 to 2001. Since 2014, he has served as the director of the Las Casas Institute at Blackfriars, Oxford, which “examines issues concerned with human dignity in the light of Catholic Social teaching.” In 2015, Pope Francis named him a consultor to the Pontifical Council for Justice and Peace. He is the author of several books, including Seven Last Words (Burns & Oates, 2005) and Why Go to Church? The Drama of the Eucharist (Bloomsbury, 2009). His 2005 book What is the Point of Being a Christian? (Burns & Oates) won the Michael Ramsey Prize.

"What's your best habit?" Kicking off this inaugural Frequently Asked Friday, a new feature for season 2, Martin addresses one of the more common questions he receives after giving a presentation, "So what is your best habit?" In this short episode (about 5 minutes) Martin reviews what the habit is and WHY it is probably the most significant. He then talks about how it aligns with his values and even mission statement. It's certainly food for thought... If you had to choose your best habit what would it be and WHY? Go for it - check it out now!   Subscribe Don't miss a single episode. Subscribe to the podcast to get each episode sent directly to you.    Resources The Habit Factor app The Habit Factor template The Habit Factor book Big Brothers Big Sisters  

Author’s note: Before you read or listen to this article, please keep in mind that this is written for people that are not currently experiencing spousal abuse, or going through counseling for sexual abuse. There are times when it is reasonable for people healing from abuse to go through an agreed time of breaks from sexual activity with their spouse. Please understand that this article is written for women that feel emotionally neglected by their husbands, and are seeking to solve this problem by withholding sex. That is not a biblical approach to this problem. However, anytime a woman feels she has been forced to have sex, even with her husband, that qualifies as abuse. For more information on what qualifies as sexual abuse within marriage please see this article by Leslie Vernick. ———————————- This is the first post in a series titled, “Becoming a Better Wife.” Before you get too deep into this post, if you are single, it is God’s will for your to abstain from sex. Why? Go read my personal testimony and you can learn from my mistakes. This post has been on my heart to write for a while now. I counsel married women on a regular basis, and lately my husband and I have even been doing marriage counseling. It’s not something we were looking to do, but I guess God thought we were qualified because He brought people to us. I really hate to say this, but it seems like there are several issues we hear over and over and over again. It seems to me like satan has convinced quite a few Christian women that certain behaviors towards their husbands are ok, even though what the bible says is clearly opposite. I’m not saying that women are the only ones to blame for painful marriage relationships, but I’m a woman so I am going to speak to other women. Before we start talking about this very sensitive subject, I want to say that I’m not the perfect wife, by any means. I’m a sinner just like everyone on this planet. However, as a wife, I feel like there are some things God has shown me in the last few years so that I can be a better helper against (that is what the Hebrew says) for my husband. I want to honestly and openly share them with you. In fact, let’s start this conversation out with prayer. It’s that important. Dear Jesus, Thank you for creating marriage. Please help us to be better wives to our husbands. Help us to follow Your word and Your will for our lives, especially when it will cost us something. Heal our broken hearts and help us to follow Your model for marriage, instead of whatever culturally acceptable picture the world gives us. Help us to be selfless, just like You are. In Your holy name, Amen We Withhold Intimacy From Our Husbands Yes, I am going to talk about sex. Please don’t stop reading. This is so important. I feel like if we could just become aware of the impact of this one area in our marriages, we would be so much more effective as children of God! When women come to me in marital distress there is always one question I ask first. It helps me understand how much damage has been done in the relationship. “How often are you having sex?” I usually get some puzzled look from the woman I’m talking to. In her mind this is not the first thing we should be talking about. The first thing women want to talk about in relation to marital distress is emotional neglect. I want to talk about emotional neglect as well, but first I need to know where things are on the husband’s end. For men, emotional care is linked with physical intimacy. I hate to give the devil so much credit, but to me it seems like he has figured out the beautiful circle that maintains marital relationships, and found a way to break the chain. I am a visual person, so I feel like a few images will help illustrate how this whole things works. Let’s take a look. You can see that for women, emotional care and stimulation lead to sexual desire. But you already knew that. However, I would like to introduce a piece of information that may be news to you (it...

In this episode, Josh and Nathan invite Kevin Schwartz to talk about why we should go to church. Gopher Report: Get the low-down on Mark Driscoll here, here, and here. Rocket Fuel: In this segment, we answer the question why go to church? Our conversation circled around some of the … The post Why Go to Church – Episode #28 appeared first on Never Expire: A podcast by Eston College.

Andrew Gerrand is a developer at Google who works on the Go Programming Language (golang). Why Go and why now? What kinds of problems does Go solve that aren't a good match for existing languages? How does Go compare to C++ and improve upon it?

20/20/20: Why Go? - 03.16.2014 by Chuck Allen

Why Go to Church? Don't just Go - 10.14.2012 by Chuck Allen

Why Go "There"