Podcasts about what jim

Brought to you by:Try Carestack for FREE! Click this link to schedule a free 10 DAY TRIAL: https://lp.carestack.org/thedentalmarketerYou can even reach out to Jim Gerson (my "go to" person) from Carestack: jgerson@carestack.comAlso, mention "The Dental Marketer Podcast" if you do decide to go with Carestack, and they will give you an EXCLUSIVE DEAL!Check out CARESTACK now: https://lp.carestack.org/thedentalmarketerGuest: Jim GersonBusiness Name: CARESTACKCheck out Jim's Media:Email: jgerson@carestack.comFacebook: https://www.facebook.com/jim.gersonCell: (303) 941-0241‍‍‍Host: Michael Arias‍Website: The Dental Marketer‍‍Join the podcast's Facebook Group: The Dental Marketer Society JOIN MY EMAIL LIST HERE FOR GROUND MARKETING STRATEGIES AND TACTICS.‍‍‍My 3 Key Takeaways:What the general population dislikes and loves about dentistry, in Jim's opinion.What Jim learned working at Dentsply and Zimmer Biomet.The differences between practice management softwares.‍‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes!‍‍DON'T FORGET TO:Join The Newsletter here and be a part of The Dental Marketer FamilyClick here to see how you can attract new patients immediately and consistently!Click Here to join the Ground Marketing Facebook Group

“Don't Lip Sync through life.” – Jim Knight Today's featured bestselling author is award-winning training and development veteran, culture catalyst, and podcaster, Jim Knight. Jim and I have a fun chat about his newest book, his background with Hard Rock International, and more rock star leadership goodness.   Key Thing's You'll Learn: The 2 biggest lessons Jim learned from being a Middle School Music teacher. How Jim survived an Alligator attack from his first hospitality job. Why social media is good for you when you use it correctly. What Jim's book buddies taught him about big books. Jim's advice for intrapreneurs that may want to become entrepreneurs.   Jim's Site: https://www.knightspeaker.com/ Jim's Books: https://www.amazon.com/Jim-Knight/e/B091XFBM5D/ref=dp_byline_cont_pop_book_1   The opening track is titled “Vash The Stampede” by Asis Galvin. To listen to the full track and support the artist monetarily, click the following link. https://asisgalvin.bandcamp.com/track/vash-the-stampede   You May Also Like…   128 - “The Adventures of Teacherman” with Brian D. Neal (@BrockSteel1): https://www.goingnorthpodcast.com/128-the-adventures-of-teacherman-with-brian-d-neal-brocksteel1/   Ep. 299 – “Bus Stop Wisdom” with Jerry Franklin Poe (@jerrypoe): https://www.goingnorthpodcast.com/ep-299-bus-stop-wisdom-with-jerry-franklin-poe-jerrypoe/   112 – “The Art of Making Things Happen” with Steve Sims (@SteveDSims1): https://www.goingnorthpodcast.com/112-the-art-of-making-things-happen-with-steve-sims-stevedsims1/   167 - "7 Life Lessons From The Trailer Park" with Clyde Middleton: https://www.goingnorthpodcast.com/167-7-life-lessons-from-the-trailer-park-with-clyde-middleton/   228 – “From Individual to Empire” with Laura Bull (@TheLauraBull): https://www.goingnorthpodcast.com/228-from-individual-to-empire-with-laura-bull-thelaurabull/   245 – “Your Epic Life Blueprint” with Rock Thomas (@rockthomas): https://www.goingnorthpodcast.com/245-your-epic-life-blueprint-with-rock-thomas-rockthomas/   288 – “Be Patient, Be Present, Be Joyful” with Ryan Stanley (@RMS_RyanStanley): https://www.goingnorthpodcast.com/288-be-patient-be-present-be-joyful-with-ryan-stanley-rms_ryanstanley/   Ep. 336.5 (H2H Special) – “Own Your Career Own Your Life” with Andy Storch (@AndyStorch): https://www.goingnorthpodcast.com/ep-3365-h2h-special-own-your-career-own-your-life-with-andy-storch-andystorch/   104 - "Heart Reconnection" with Lee McCormick (@spiritrecovery): https://www.goingnorthpodcast.com/104-heart-reconnection-with-lee-mccormick-spiritrecovery/   151 - "The Superstar Paradox" with Keren Eldad (@CoachKeren): https://www.goingnorthpodcast.com/151-the-superstar-paradox-with-keren-eldad-coachkeren/   131 - "PurposeSearch" with Rob Howze (@Fitworldceo): https://www.goingnorthpodcast.com/131-purposesearch-with-rob-howze-fitworldceo/   #InspirationNuke – “The Impact of Influence” with Chip Baker, Charles Woods, Chris Holmes, Darius Bradley Sr., & Jeermal Sylvester: https://www.goingnorthpodcast.com/inspirationnuke-the-impact-of-influence-with-chip-baker-charles-woods-chris-holmes-darius-bradley-sr-jeermal-sylvester/   Ep. 343 – “Thrive” with Andrew Freedman (@afreedmanthrive): https://www.goingnorthpodcast.com/ep-343-thrive-with-andrew-freedman-afreedmanthrive/   286 – “Leading Beyond A Crisis” with Ben Baker & Claire Chandler (@YourBrandMrktng): https://www.goingnorthpodcast.com/286-leading-beyond-a-crisis-with-ben-baker-claire-chandler-yourbrandmrktng/       274 – “Honest to Greatness” with Peter Kozodoy (@PeterKozodoy): https://www.goingnorthpodcast.com/274-honest-to-greatness-with-peter-kozodoy-peterkozodoy/   270 – "Forever Employable" with Jeff Gothelf (@jboogie): https://www.goingnorthpodcast.com/270-forever-employable-with-jeff-gothelf-jboogie/   173 - "The God Groove" with David Ritz (@davidritz): https://www.goingnorthpodcast.com/173-the-god-groove-with-david-ritz-davidritz/   253.5 (Host 2 Host Special) – “The University of Adversity” with Lance Essihos (@EssihosLance): https://www.goingnorthpodcast.com/2535-host-2-host-special-the-university-of-adversity-with-lance-essihos-essihoslance/   222 – “The Journey to Cloud Nine” with Jordan Gross: https://www.goingnorthpodcast.com/222-the-journey-to-cloud-nine-with-jordan-gross/   84 - "Innovation and Leadership" with Dr. Jeff Standridge: https://www.goingnorthpodcast.com/84-innovation-and-leadership-with-dr-jeff-standridge/   278.5 (Host 2 Host Bonus Ep.) – “Key Conversations for Leaders” with John Ryan (@keyconvo): https://www.goingnorthpodcast.com/2785-host-2-host-bonus-ep-key-conversations-for-leaders-with-john-ryan-keyconvo/

If you could distill the most important business practices down to 4 words, what would they be? Jim Huling, co-author of The 4 Disciplines of Execution: Achieving Your Wildly Important Goals, joins Jason Hartman to discuss the 4 words and how to use them to drastically improve your business. Key Takeaways: [3:39] The 4 words you need to know to succeed [7:45] How do you pick your 1 wildly important thing? [13:05] If you get caught up in the "whirlwind" your business will never achieve the extraordinary [16:48] You must act on the lead measures [21:24] How to do the "compelling scorecard" [26:09] Accountability is all about being faithful in your follow through [31:49] What Jim and his company have learned since the first edition of their book came out 10 years ago Website: www.FranklinCovey.com www.4DXBook.com www.JasonHartman.com

In this, the 16th installment of The Tone Dome Podcast, I have the privilege of talking with Jim Markey.  Mr. Markey is the Bass Trombonist of the Boston Symphony Orchestra and the Brass Department Chair at the New England Conservatory of music.  He is an incredibly kind and intelligent man with the heart and spirit of a great teacher.In this conversation we talk about.....     - Parenting and music     - Why trombone, and why music?     - What's the meaning of music?     - What Jim attributes his success to     - How to practice deliberately     - To feel small in the universe, or special

My guest for this podcast is professor Jim Detert and he recently released a new book entitled "Choosing Courage: The Everyday Guide to Being Brave at Work".  Jim is a professor at the University of Virginia's Darden School of Business Administration and has spent decades researching workplace courage, and in his new book shares his insights.  What Jim has discovered is that overcoming fear can be done with practice, that taking smaller risks can help us build up to bigger ones, and that our colleagues notice our actions more than we think.

In this episode of Local Leaders The Podcast, Jim Chapman sits down with Livingston Parish Staffing Agency Owner Clay Grant of Number 1 Recruiters to discuss the challenges facing the Staffing Agency industry during the heyday of the Covid-19 Pandemic. What Jim discovers is the interesting concept Clay institutes with his staffing agency where his small business provides a deep focus on both the client and potential employee to really strive and make sure the fit for both parties is a perfect match. Unlike larger staffing agency's Number 1 Recruiters does not take a money grab in order to simply place a body in his clients business but offers temp to perm service where his ultimate goal is for that employee to move on to the company in which he refers. Clay's Positive attitude, work ethic, and desire to help small business in Livingston Parish ( Though he staffs all over Louisiana ) really shines in this edition of Local Leaders:The Podcast and this is a must watch episode for all business Owners struggling to find the right employees. This episode filmed and recorded at Envision Podcast Studio Rentals. Rent space and Equipment for your podcast at: www.EnvisionPodcastStudio.com For past episodes of Local Leaders:The Podcast visit www.LocalLeadersThePodcast.com #StaffingAgency #LivingstonParish #Localleadersthepodcast #BusinessPodcast #SmallBusiness --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

"I didn't sign up to be making wallpaper." That's a quote I can strongly relate to from this conversation with Jim Kalbach. As service designers we want to make a tangible impact on the world around us. For that you need to make sure that your work gets "shipped". If you fail to do that you're often just making wallpaper as Jim said. And the stakes are high because if you fail to ship you run the risk that your contributions will be seen as insignificant or irrelevant. So an important part of doing good service design is following up and making sure your work is actionable for other people. Now how can you do that? What Jim had found is that we are in a very good spot to facilitating meaningful conversations. Often these conversations are the way do drive initiatives forward. After watching this episode you'll walk away with a better understanding of how you can make great design happen. I really enjoyed the chat with Jim. It's filled with practical tips and with entertaining one-liners as you'll hear :) --- [ GUIDE ] -— 00:00 Welcome to episode 121 04:30 Who is Jim 06:00 60 second rapid fire 07:30 Getting design delivered 11:15 Design in a bigger context 14:15 How did we get here 18:45 AHA moments! 24:00 What makes workshops work 29:45 Do pilots 33:15 What are we missing 37:45 Understanding organisational design 40:30 Stop doing this 45:30 The figure 8 is everywhere 47:30 What does success look like 50:30 Naivety about go to market 56:15 Final thoughts --- [ LINKS ] --- * https://www.linkedin.com/in/kalbach/ * https://www.jtbdtoolkit.com/ * https://experiencinginformation.com/about/ * https://rosenfeldmedia.com/books/jobs-to-be-done-book/ * The Statue in the Stone (book) - https://amzn.to/3bX4Zwi * Rise of the Deo (book) - https://amzn.to/382QVQL * Presumptive Design (book) - https://amzn.to/3sMWFGx --- [ SELLING SERVICE DESIGN ] --- Learn how to win the hearts and minds of clients, managers & CEOs, without wearing a suit. https://servicedesignshow.com/selling

In today’s episode Mike & Melissa chat with trading legend Jim Roppel, a successful hedge fund manager who built his career mastering the art of buying and holding monster stocks. Mike and Melissa ramp up for the interview by discussing Napoleon Hill’s groundbreaking book “Think and Grow Rich” and how to apply these tactics to prep for your trading day. In today’s episode you’ll learn: 1. Tips on how to become a successful trader, especially when the market is in chaos 2. What Jim thinks about the current market and how to play the long game by managing risk and reward. 3. How best to prep for your trading day, week and month ahead and Jim’s hedging strategies to hold for the big move. 4. Plus More… Jim has been featured in books “How Legendary Traders Made Millions” and “Monster Stocks” by John Boik as well as “How to Make Money in Stocks, Success Stories” by Amy Smith. Jim also has launched a webinar coaching service with our good friend Adam Sarhan called https://www.growthstockmentor.com/. We are so happy to have Jim back on the Trader’s Mindchat Show! Connect with us on: • Website: https://marawealth.com • Instagram: https://www.instagram.com/michaelglamothe • Twitter: https://twitter.com/MichaelGLamothe • StockTwits: MichaelGLamothe https://stocktwits.com/MichaelGLamothe • Facebook: https://www.facebook.com/MaraWealth/ • LinkedIN: https://www.linkedin.com/in/michaelglamothe • YouTube: https://www.youtube.com/marawealth

Jim Cobb, survivalist, author, and expert prepper, joins our show in this special episode of the Elite Man Podcast! In today’s episode Jim talks about what you have to do to prepare yourself and your family for disaster scenarios so that you’re ready if anything catastrophic ever happens. He shares his thoughts on current events, including the civil unrest and the Shutdown of 2020 and what you need to be aware of right now. Jim covers everything from food storage, water storage, financial preparation, weapons preparation, survival skills to have, and much more. If you’re wondering how to prepare for any natural disaster or life-changing event, check this episode out now! *Download this episode now and subscribe to our channel to get more of these amazing interviews! In our episode we go over: • What you need to know right now about preparing for 2021 and the current crisis facing the US and the world • Having a long-term plan for prepping • The first thing you have to do when it comes to prepping • How long you should prep for into the future, what’s realistic • Rotating your food out so that you don’t waste food and so the older food doesn’t go bad • How Jim got his start in disaster preparation • The moment Jim knew covid/the shutdown was going to be a major problem • How he prepared for the events of 2020 • What’s he’s doing right now to prepare for potential civil unrest and extended lockdowns • What he would have done differently leading up to the events of 2020 • Why you shouldn’t go out and stock up on everything all at once (including toilet paper) • Dehydrated and freeze-dried food and whether you should stock up on this • The importance of having a good mix of foods, for long-term and short-term use • What Jim recommends for water storage and whether you should stock up on water bottles • Using Sawyer water filters or LifeStraw, or something similar to filter your water • Using a solar charger to charge up your phone or other electronics • Preparing for a financial crisis • Being financially prepared, especially when it comes to having cash on hand • Precious metals and whether this is a good idea to stock up on or invest in • Firearms and ammo and what to do regarding safety • Preparing for a massive power outage or blackout • Barter and trade and what to consider when it comes to trading with others • Having extra batteries, flashlights, and other important gear ready to go • Not panicking and not going crazy about Doomsday Check out Jim on: Website: disasterprepconsultants.com Website: survivalweekly.com Books: amazon.com/Jim-Cobb/ Facebook: facebook.com/jim.cobb Sponsors: * Follow Justin on Instagram now for daily content not found anywhere else! *Check out Justin’s new book ELITE MIND at EliteMindBook.com. *Join our email list at EliteManMagazine.com/newsletter now!

This episode spotlights the upcoming training opportunity presented by the Courthouse Dogs Foundation on Responding To Incidents of Mass Victimization. Colleen & Jim welcome back Kim Gramlich & Tamara Martin presenters at this symposium to give you a preview on what to expect, and help identify if this is the right symposium for you to attend.  Click here to learn more or register for this virtual symposium.    Episode Highlights  1:00 - Personal update on Jim  2:15 - January 20th, 2021 Courthouse Dogs Foundation Virtual Symposium on Responding to Incidents of Mass Victimization  3:30 - Kim Gramlich shares the roles she fills when there is a crisis 6:00 - Tamara Martin from Alabama is also back to share her experience in these events 8:15 - What Jim has observed following these events  10:45 - Creating best practices for response to these events  13:25 - Being prepared and mentally focused as a handler for a Mass Casualty Response  15:45 - Defining the role the dogs play at these events  19:00 - Managing the dogs as a resource to ensure they have down time 22:30 - Asking the right questions to prioritize who needs help 25:00 - Jim shares what to expect when attending the symposium  28:15 - Colleen recognizes how responding has impacted her 30:15 - The flexibility, change of routine, and requests that come with these circumstances 34:00 - What you know vs what may be asked of you  36:00 - The emotional experiences that you will carry with you  37:30 - Preparing for these incidents to limit trauma inside the community 39:30 - A hope that Kim has for the future  42:00 -  Keeping in mind the purpose for the dogs  43:30 - Knowing when the time to say “no” is appropriate 46:00 - Being prepared to say “yes” or “no” in advance 47:30 - Kim’s experience with Caber in less than ideal circumstance 49:45 - Willow impacts a man amidst the Route 91 incident  54:00 - Caber was exactly what was needed  57:00 - The dogs know the right way to respond, even when we don’t 58:00 - Jim reminds us the training and problem solving will kick in 1:00:00 - Details on the upcoming symposium

Support Topic Lords on Patreon and get episodes a week early! (https://www.patreon.com/topiclords) Lords: * John of the Maryland Johns * Jay of Hypnospace * http://www.hypnospace.net/ Topics: * When you're more interested in following news about things than the things themselves: When will the rumored The Cure albums come out? No Man's Sky updates. What is Josh Sawyer working on? * Realizing that your funny friend as a child was just repeating lines from HBO comedy specials that you weren't allowed to watch. * The Terminator 2 soundtrack and the Fairlight CMI 3 * https://www.youtube.com/watch?v=nnpYowxlwsU * I couldn't find a source for the analog modeling synth running on a 60s mainframe, but I did find this example of early digital synthesis from 1961: https://www.youtube.com/watch?v=41U78QP8nBk * Fairlight is the name of a village in East Sussex, England. I could've sworn it was one of Santa's reindeer or something like that. * Kevin asks "The diminishing returns technologically with each passing console generation. For instance, NES to SNES was a massive leap, whereas you can barely distinguish ps4 games from ps5 games." * Adventures in cooking: share tales of delicious things you have made recently Microtopics: * A game about the old internet. * Figuring out who DMed John. * Doing better at a game than all the people who don't know that the game exists. * Searching things a lot when you're on the toilet. * Being more interested in news about the cure for COVID than about the cure itself. * The three rumored The Cure albums that have been teased for the past four years. * Identifying as someone who cares about video games long after you no longer have time to play video games. * The cultural event of Blaseball. * Whether you are less interested in things as you get older or if you just have less time. * Not buying a Raspberry Pi because you definitely don't have time to play with it. * Sitting two feet away from a 50 inch television and trying to get RetroArch working. * Buying a NES and SNES Classic but never actually playing the games. * Whether Bonk's Adventure is good in 2020. * Kanye West naming an album Turbo Grafx 16. * Naming your The Beatles tribute band The Beatles. * Being exposed to Monty Python primarily by your friends who constantly quote lines out of context. * Finally watching Monty Python and realizing your funny friend has never made an original joke in his life. * Friends who communicate solely in movie one liners. * Making friends with a kid who always says lines from Duke Nukem 3D and learning to say them yourself even though you've never heard of Duke Nukem. * Whether anyone actually knew what Cornholio actually was. * The abject cultural domination of Beavis and Butthead. * Whether or not the listeners will want to know what a ROMpler is. * A $60,000 industrial-strength sampler/synthesizer in your garage. * Playing naturalistic orchestral samples at unnaturally low playback speeds. * A terrifying grindy klaxon sound. * An unstoppable liquid metal monster with a jaunty soundtrack. * Supercomputers producing digital audio in not real time. * The Mellotron. * The brass hit sample used in Owner of a Lonely Heart. * Whether Fairlight the warez group has any relation to Fairlight the synthesizer company. * Emulating the crustiness of the Fairlight CMI. * Where to find all the samples that came built-in to the Fairlight CMI. * Audible frowns. * Just throwing polygons at the rasterizer. * Being clever and squeezing every last drop of performance out of the new consoles and it still doesn't look that much better. * The visual quality of a console you grew up playing being acceptable forever. * Noticing the hottest new game graphics for fifteen minutes and after that you're just playing a video game again. * How we could be up to the NES 6 or the Wii U by now. * Playing Wii Sports and not noticing or caring that the Wii can play other games. * Completely ignoring F2P games until one of your relatives turns out to be susceptible to gambling addiction. * How Nintendo spent the Breath of the Wild budget. * Shielding your eyes when you see a map because you don't want to know too much about the world. * Which Breath of the Wild HUD modes include a compass. * Stuffed mushrooms. * The only recipe that your family makes literally every Thanksgiving. * Making a tray of stuffed mushrooms where the seasoning is different on every mushroom. * A Delicious Chore. * Eggs on toast with remoulade. * The default thing you put on a sandwich. * Espresso machine eggs. * The hypothetical standalone steamer arm. * Promising to not promote anyone's Kickstarter. * What Jim will do with a sharp knife if he gets one for Christmas. * Putting a salmon in the fridge until it desiccates. * Whether scales are a kind of skin. * Knowing you really ought to eat fish. * Putting cabbage in the oven until it's melted cabbage. * Two people who are the same height but one looks taller because their legs are longer. * Dog content on this podcast. * Allowing both pronunciations of Jay's name. * Katie content on this podcast. * A baby becoming a person after basically being a potato for a while. * John's one (1) tweet.

Jim Freeze is the Chief Marketing Officer, and he focuses on brand strategy and awareness, thought leadership, product marketing, demand generation, creative services and public and analyst relations. Jim brings more than 25 years of experience leading marketing teams at Fortune 1000 and other enterprise technology companies, a history which includes proven success in all aspects of marketing, sales and business development.   Most recently, Jim served as a Chief Marketing Officer at Aspect Software, where he was responsible for all aspects of global marketing, including product management, product marketing, branding, advertising, customer experience and demand generation programs.   Questions   Could you just take a little time and share with us how it is that you got into what you are doing today, brand strategy, thought leadership, just tell us a little bit about that journey to where you are now. You were talking a little bit about Conversational A.I and this has been a very unconventional year no matter which country you’re living in the world, everybody's impacted by this pandemic. How do you see, just almost like a kind of prediction for 2021, if you could maybe share some insight with us, maybe based on data or just insights you've garnered from conversations that you've had with other people, Conversational A.I really flourishing in 2021 and do you see changing just the landscape of how customers interact with different businesses? Customers focus a lot more on the quality of service that they're getting than before. Would you agree? Do you find that as a result of the pandemic, there's just more emphasis on how people are being served, are they exercising empathy, are they exercising care, customers are just more aware of those softer skills in the interactions that they have, especially since this year. So we spoke a little bit about Artificial Intelligence. What are some other insights in terms of, like customer service trends that you've seen for 2020 that you think will definitely accelerate in 2021? And let's say a lot of our listeners are small business owners. They may not necessarily have the big budgets like some of the bigger organizations. Are there any trends that came on board that you think they could possibly take on a small scale that would make a difference in their customer experience? Could you share with us what is the one online resource, tool, website or app that you absolutely can't live without in your business? Could you share with us maybe one or two books that have had the biggest impact on you? It could be a book that you read a very long time ago that still has a great impact on you or maybe a book that you read recently that still resonates with you. What's the one thing that's going on in your life right now? It can be something that you're really excited about, either something you're working on to develop yourself or your people. Where can our listeners find you online? Do you have a quote or saying that during times of adversity or challenge you’ll tend to revert to this quote – it can help to refocus you or get you back on track in terms of any form of backtracking to you may have been experiencing.   Highlights   Jim’s Journey   Jim shared that he had a little bit of a kind of an unusual journey to be honest. He finished his undergraduate and graduate work and graduated back in the late 80s with a Master’s Degree in Mathematics. And his first job out of college was actually as a computer programmer. It's kind of an interesting background. And he wasn't actually in marketing, but through a number of things that happened in his first position within the first 6 months, he was actually put in front of some customers for a number of reasons and the sales and marketing team thought he was quite good in front of customers. So they said, “You're wasting your time programming, come over and join us on the marketing side.” And that started the marketing journey. Along the way he picked up his Law Degree as well. So he actually practiced law for 2 years and 2 years was enough practicing law to convince him that he wanted to go back into to marketing.   So he came back to after his stint in law, came back to high tech marketing and has been doing it ever since. And it's been fascinating. The first company her worked for was a company that some listeners may have heard of called CompuServe, it was kind of a pioneering company that was one of the first companies to allow people to use their home computers to go online, a proprietary online service and then eventually became an internet service. And he has watched the advances in technology from 9.6 dial up modems to where we are today.   So it's been quite a journey, but one he has really enjoyed. And in particular, the last almost 9 years of his career have been spent in the customer service/customer experience base. As mentioned, the previous company he worked at, Aspect Software, was kind of traditional software company that focused on delivering ACDs and IVRs and workforce management software to enterprise.   As he was there for 6 years as the Chief Marketing Officer, loved the company and loved the space. And for the past 2 ½ years, he has been the Chief Marketing Officer of Interactions, and his attraction to interactions was understanding the customer experience space and understanding kind of legacy technology that is primarily still used today for delivering customer service and customer experience. He was really attracted to new contemporary solutions that were based on Artificial Intelligence that had the potential to dramatically change the customer experience in a very positive way and at the same time helping companies drive cost out of their businesses.   So, that's what really drew him to Interactions, Interactions as a leader and conversational A.I, a very unique solution that combines their Artificial Intelligence stack that is once again called Conversational A.I. with real time human understanding. So, it's humans and Artificial Intelligence working together and as a result of that, they deliver extraordinary human like conversations for their customers to their customers and help them dramatically improve customer experience and drive cost out of the business. So, it's a fun company where they're truly transforming the contact center and they're excited about it. They're a late stage startup, well over one hundred million dollars in revenue and growing, so it's a fun time to be in the customer service/customer experience space.   Conversational A.I Flourishing in 2021 and How Customer Interactions will be Impacted Across Different Businesses   Jim stated that this year has been profound in terms of changes that we're seeing. And across the tech landscape, what we've experienced because of the pandemic has really accelerated a lot of initiatives, specifically those that relate to Artificial Intelligence, that relate to automation.   And part of the reason for that and this is based on actual conversations they've had with customers of theirs, it's pretty clear that business continuity plans that companies had in place didn't envision what ended up happening as a result of the pandemic. And he'll give a couple of very specific examples.   So, they certainly have had customers who in the March timeframe of this year had to basically send employees to work from home and in some cases, their contact centers, that meant sending contact center agents at home. And they thought a lot of companies that were not prepared for that, their business continuity plan didn't envision something like that happening. Now, the assumption is, well, that we can just transition to home and set something up so they can work from home over their Internet connection. And in many cases, that worked but if you think about many companies rely on offshore agents, a lot of agents who are in Southeast Asia, and the assumption that agents in Southeast Asia have high speed internet access at home is a bad assumption.   And so, they saw a lot of companies struggle. They worked overtime, 24 hours a day, really trying to help some of their customers address some of the challenges that he thinks that they hadn't necessarily anticipated. And as a result of that, they think there's a new set of priorities that are coming out for enterprises that they think about customer experience and certainly one of those is increased use of technology to enable automation, but enable automation in a way that's not robotic but truly human and delivers a good customer experience. So there's no doubt in their mind, based on what they've seen with their customers, that there is a significant acceleration of Artificial Intelligence initiatives and there's very much a mandate now.   Emphasis and Importance of Quality of Service as a Result of the Pandemic   Me: Amazing. So, customer experience has definitely forced us to transform. And I personally think that as a customer myself since the pandemic, that customers focus a lot more on the quality of service that they're getting than before. Would you agree? How has it been where you are, where you live? Do you find that as a result of the pandemic, there's just more emphasis on how people are being served, are they exercising empathy, are they exercising care, customers are just more aware of those softer skills in the interactions that they have, especially since this year.   Jim shared that he thinks the emphasis and the importance of that has come to the forefront. And part of the reason for that is once again, when the pandemic hit, a lot of companies were not necessarily prepared for how they had to change. And as a result, many of these companies, their service levels relative to how they deliver customer service, really started to drop off. And, he saw that personally and in the companies he as a consumer do business with where in the past, if he had an issue, he could maybe get it resolved after waiting in a queue for 5 minutes. And, there were companies he was doing business with where he was in a queue for an hour waiting to talk to somebody to resolve an issue.   And he thinks those companies had good intentions to try to be able to resolve that. But they didn't have the infrastructure, the technology, and certainly not the people in place to address it. So this pandemic has demonstrated how fragile some of that infrastructure is. And so, there's a heavy emphasis on trying to fix that. And there's no doubt, especially in this environment that customer care, customer service, customer experience is becoming a huge differentiator for businesses. If you think about it, if you pick your favorite cell phone carrier, they use the same 5G, 4G technology, it's the same, iPhone or pick your favorite Android phone and there's not a lot of differentiation in terms of the actual service and the devices that are used. And you got to try to find a way to differentiate some other way and customer experience is a great way to do that.   Same thing with airlines, they all fly the same Boeing planes, they all say the same Airbus planes, the same seats, the same routes in many cases, they've got to find a way to differentiate. And you can do that with price but nobody wants to do a race to the bottom on price. So customer experience, delivering a terrific customer experience is a great way to differentiate. And it's more important now than ever.   Me: I totally, totally agree with you, Jim. And as you said, we're all competing. I think I was talking to an entrepreneur recently who said she was a little discouraged and she was saying to me, “Oh, but other people do the same thing I do.”And I said, “Well, yes, I think every industry has competition. There's no industry that you are in, whether public or private sector, that you don't have somebody else that's doing the exact same thing that you are doing.” I think the only thing that differentiates you is how it is that you deliver that service. Are you flexible? Are you available? Are you giving great value, depending on what value is to the customer that you're serving. And so, that to many people is different things, depending on what is important to me or to you. And, of course, convenience, people will pay for convenience. Over the weekend in Jamaica where I live, we have almost the equivalent of Costco that you guys have in the States. It's called Pricemart here in Jamaica.   And Jim, the line it took me almost an hour just to get from the main road just to get into the company's parking lot. I'm not talking in the building where the actual products are. Just to get parked on their compound, it took over an hour and this was on Sunday morning. And I had a brilliant idea. Okay, if I get up at 7:00 am in the morning and to get there by 7:30, I'm sure I can get in and out before 8:30 am. I didn't end up believing that to close to 10:00 am. And it was after I left, I was told by a few friends that they often deliver services now, they don't go there anymore because they just delivered to them, and it’s so much easier. Now that I'm thinking of it in hindsight I'm saying, “Boy, that would have been a much better experience than me sitting in traffic for over an hour, then going inside and joining these elongated lines that was just so frustrating.” So, convenience is something I know customers will pay for because time is money.   Jim agreed and stated that there's plenty of research from many different companies and research firms that suggest that consumers will absolutely pay a premium for good or great customer service because of the point you're making, which is, time is money and people don't want their time wasted. They want companies that they do business with to respect them and one of the ways you can respect them is to respect their time. He'll share a story that happened to him recently.   He was calling a company he does business with and it was on a Saturday and the service he was getting wasn't working. So he went through their frustrating menu tree and finally got into after about 5 minutes into it, into what he thought was going to be a queue to wait for somebody to come onto the phone and after basically 5 to 6 minutes of finally getting to the point where he thought he was going to go into a queue and wait longer, they come back with a message, “We value you as a customer. Please call us back on Monday at 9:00 am. He’s like, “No, you don't value me as a customer; you just wasted 6 minutes of my time. You could have told me that from the beginning.” And as a consumer, he’s like; “Do I really want to do business with this company?” So it's he couldn't agree with Yanique more.   Insight In Terms of Customer Service Trends to Accelerate in 2021   Jim stated that one certainly they just hit on, which is that differentiation; customer service is a great way to differentiate. Second, the enabling self-service for customers. And there are lots of different kinds of technologies that can help with that. He thinks the assumption that some companies have certainly a lot of some larger companies have this assumption, but smaller ones as well, is that when there is a contact from a consumer that consumer necessarily wants to speak to a human.   And that's actually not true, at least from his experience, it's not true. What consumers really want is to be able to resolve their issue; they want quick and effortless answers to questions. And that doesn't necessarily mean that you have to go through a human to do that. So if you can enable self-service in a way that's effortless and quick, that will lead to really satisfied customers, if you make it available 24 by 7 on a channel of choice, that also will really help, having it not be robotic but truly conversational and just having it personalized.   A lot of companies, if you call in with your mobile phone and they have that number or your landline, if they know who you are, why go through an authentication if you can say, yeah, we know who it is and personalize the experience of that. So, he thinks that one of the trends we're seeing is that companies are starting large and small alike questioning really what their customers want and not necessarily just assuming they know, but questioning it and having a good understanding.   He'll give a great example based on their experience, it's very common for them to go in and displace at their customers legacy technology. A legacy technology would be something like an IVR, when you call in, it says press 1 for this, press 2 for that or you can say things like billing. It tells you how you're allowed to behave. And it's a terrible customer experience and customers don't like it, it's very frustrating but one of the things they've seen with a number of customers they've dealt with is that they assume that they know the 4 or 5 reasons that customer are calling them.   So, they'll present those 4 or 5 options in a menu, 1 for billing, 2 for technical support, or whatever it is. So, they assume they know. And one of the things that they've found is that and they counsel their clients to do this is take a step back and say, what are your customers really trying to solve here?   And sometimes they'll do something where they call an intent study where they'll inject themselves. And instead of saying you can press 1 or 2; they’ll do this brief, intense study where they say instead of all that, they just say, “How may I help you?”    And the consumer tells you and they do that over the course of about a short period of time, you come back and you realize actually your customers are calling 4 different reasons than you thought they were. So he thinks it's really important that companies focus on understanding why their customers are calling them. And as a consequence of that, you can enable much better automation and self-service that ultimately delivers a much better customer experience.   App, Website or Tool that Jim Absolutely Can’t Live Without in His Business   When asked about an online resource that he can’t live without in his business, Jim that that's a tough one. He doesn't necessarily know that there's just one single site, but he thinks it's a combination of news sites, research, financial and analysis tools that kind of allow him to gain customer insight, competitive analysis and keep himself current on technology. So, he has some go to sites.   They as a business, they subscribe to some research from analyst firms, he finds that very helpful. Find some on his own and there are certain news sites that he also finds really helpful. So it's tough for him to say one site because he thinks there's a combination and that's the beauty of the web, you don't actually have to rely on a single site, but he has some go to sites that and research and analysis that he finds really helpful in keeping him current and helping him better understand kind of what's happening in the market.    Books That Have Had the Greatest Impact on Jim   When asked about books that have had the biggest impact, Jim shared that a year ago, he might have answered this differently, but he'll tell you what which kind of resonated with him recently and he did read this probably, 8, 9, 10 years ago. There's a book by Doris Kearns Goodwin, who's a presidential historian, and she wrote a book called No Ordinary Time: Franklin and Eleanor Roosevelt: The Home Front in World War II. And it was about kind of the 1930s through the 1940s through basically the Roosevelt administration in the United States. And it was an extraordinary time that the country was going through, a depression, trying to come out of that depression and then rolling into World War II.   And the reason he thinks that book was so impactful for him was thinking about this notion, he put together this idea of Roosevelt, of a team of rivals, where he realized that he needed people who had a different perspective than he did to navigate through an extraordinary time. And part of the reason that book really is resonating with him so much today is because of what they've all been through since March with this pandemic. The world is so different than it was in February, just 8, 9, 10 months ago; it is a very different world. And he thinks of how we could all benefit from that notion of coming together and focusing on tackling very large issues, not in a partisan way, but in a kind of a way that brings us together. So that book has been on his mind recently. And he thought the current circumstances remind me of that.    What Jim is Really Excited About Now!    Jim shared that it relates to their company, but it's another result of the pandemic. He'll tell a little story, which is kind of interesting. They at Interactions, they were in February, March, about to sign a new 11 year lease on a brand new corporate headquarters, it was like 55,000, 56000 square feet.   They were going to spend millions of dollars in renovating and it was a dedicated building. Early March hit and the pandemic came and they started working from home and they were literally within a week of signing the agreements and the lease for that towards the end of March. And they took a step back and they said, “What are we doing? We've been working at home for 3 weeks now and everything's working great. Maybe we can learn something from the current circumstances.”   So they went from in the course of about 6 weeks from about to sign a new lease, 11 year lease and spend millions, millions of dollars on a renovation to making a decision to become a full time work from home company. And when they've seen other companies do that as well and talk about lots of companies are doing that and very profound in for them as employees, for him personally, that meant that he had flexibility to work from wherever he wanted.   They were headquartered in the Boston area and he lived in Boston and but he has a second home in South Florida. And so right after Thanksgiving, he has moved to South Florida and he’s talking to Yanique from South Florida right now.   And this is his new home and it's exciting for him because he has tremendous personal flexibility now that he didn't necessarily have before. They've seen that with a number of their employees, it's impacted their business in that they were recruiting for new employees and they're hiring right now. So, it's another example of how the pandemic has accelerated decision making and thinking among companies and how it impacts individuals personally, he’s super excited about that. He’s really excited about the fact that he can live in a place where he didn't think he'd be living for another 5 or 6, 7 years. So, there are some benefits that are coming out of what we've all been through.   Me: Definitely. It's so interesting that that's what you shared, because I recorded a solo podcast last night, Christmas Edition that we want to release hopefully for tomorrow. And in doing my research, it said that according to a PWC report, it said 82% of office workers would prefer to continue working remotely, at least part of the time, even after COVID-19 has subsided. And a whopping 73% of executives say working remotely has been a success. Here in Jamaica, there's a client I have and one of their business lines is pensions and their entire pensions department has moved to work from home and manager for that department has said that she doesn't think they're actually going to go back to in office because she's actually seen the team be more productive since they've been working from home and they've saved so much.   Jim stated that well, it's interesting, they obviously spent a lot of money on a facility and they do still have a facility that they'll meet occasionally face to face, but it's been scaled back dramatically. So, if somebody is in town on business, they can go work in the office if they want or if they want to have a department meeting, they can do that. But to the point about productivity, he used to drive to the office in Boston; it was an hour drive from, to work. And then based on what traffic was coming home, another hour, typically an hour and 15 minutes, that's over two hours of his day that now he can dedicate to work as opposed to being behind the wheel of a car. There are so many more productive things to be doing than sitting behind the wheel of a car.   The impacts of this are pretty profound. And it's not just obviously in the U.S., it's everywhere, the impacts are profound. What does this mean for the commercial real estate market? Office space? He thinks a lot of large towers or office spaces now are having to rethink, what are we going to do with this space? There may not be that much demand for it. We're all using less gas because we're not going as many places; we're changing everything about our lives. And it has impacts all the way down the supply chain. It creates opportunity for many and in some it’s forcing businesses to change and adapt. So, it's a scary and exciting time.   Me: Yeah, it is so true, because even as you mentioned, in terms of traveling, you're spending less on gas, as you said, one person maybe benefiting in one area, but then the persons who benefit from certain amount of gas sales, they are definitely not benefiting as much because people's cars are clearly parked more than they would be driving on the road back and forth. So, yeah, there are definitely advantages and disadvantages.   Jim stated that hopefully when we get back to 6 months from now, hopefully, people across the world have been vaccinated and this thing by virtue of herd immunity goes away. But he thinks we're never going back to life the way it was, it's different, it's going to stay that way.   Me: I was listening to a podcast yesterday, funny enough, and the lady said something. I thought it was so hilarious. She said we're never going to go to a birthday party again and you're going to see a bowl full of MnM’s, as in, for kids to dip their hands in, for parents dip their hands in, so everybody's not going to start buying the packaged Eminem’s or anything that you would have shared communally, you're now going to ensure that each person has their own individual packet and all of that was born out of COVID. I just think certain things will change for the long term. People are going to be so much more conscious of just touching and sharing in terms of different things. And they won't be as open to just doing things that we would have taken for granted before.   Jim stated that he was thinking about this the other day. He hasn't shaken somebody's hand since mid-March. He stated he is a business executive and he meets people and nobody does that anymore. And he kind of wonder if we're going to go back to that or if we're going to adopt much of what's done in Asian cultures, which is bowing, which is kind of interesting, maybe that's what we all do. So, everything is changing. And some people hate change, he loves change. He thinks change is exciting and so he tries to embrace it when it happens. But the world is going to change.   Where Can We Find Jim Online   LinkedIn – James Freeze Website – www.interactions.com    Quote or Saying that During Times of Adversity Jim Uses   When asked about a quote or saying that helps him to refocus, Jim share that he does and talk about it being very pertinent to the current days. It’s from Maya Angelou; she is a wonderful writer and poet. And she has an expression that he has used a number of times over the course of the past few months and it is kind of instructive to him personally and she said, “People will forget what you said, people will forget what you did but people will never forget how you made them feel.” And it’s a constant reminder to him especially in times of adversity for the people he deals with, he kind of want to leave them with an impression about he makes them feel. It’s so instructive and he thinks it’s a very powerful statement.   Me: That’s actually one of our favorite quotes for Navigating the Customer Experience and one of my personal favourites as well. And it’s so true Jim, you being in the technology and data side of customer experience in terms of Artificial Intelligence, I am sure at the end of the day, even though technology is there to assist us in delivering or solving our problems for our customers, at the end of the day, people still want to be treated well, they want to feel good after they have done business with your company. And that feeling can’t come if you’re not being responsive, if you’re not fixing the problem, if you’re not giving them what it is that they are seeking in that moment, they are not going to want to spread good news about you and your company. And so, it’s really about how you make people feel, their emotional needs.   Jim agreed and shared that just being honest with people and being understanding and being transparent and just being cognizant of how somebody feels when they walk away. They may not even get the answer that they want but if you’ve treated them respectfully and you’ve been honest, people will remember that even though they didn’t get the answers. He just thinks especially in our current times, it’s really important and it’s something he thinks about a lot in terms of the way he interact with others as well.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links No Ordinary Time: Franklin and Eleanor Roosevelt: The Home Front in World War II by Doris Kearns Goodwin    The ABC’s of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC’s of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

What’s keeping you from claiming your true powers? Are you even aware of the powers you hold within you and how you can tap into them? Today’s conversation is with one of my closest friends and widely known, Mr. Jim Kwik. We talk about his book, Limitless – a fabulous read! Jim’s main niche is about memory, focus, and accelerated learning, although the book content is much wider than that. While our imagination might make us think that being limitless is a synonym for perfection, in this episode, Jim explains it in a much more tangible and human way: Limitless is about advancing and progressing beyond what we believe to be possible. Jim has created a three-part framework that he breaks down for us in this episode. This framework acts as a lens to see what holds us back and to construct our self-awareness to "unlimit" the areas that are in our way. Plus, we both talk about what makes us come alive and our purpose - both fundamental emotional factors for reaching our full potential. Jim is a renowned brain coach, a memory and speed-reading expert, international speaker, and a social entrepreneur. He has been featured in many programs and podcasts and his book, Limitless, became an instant New York Times bestseller and #1 Wall Street Journal bestseller. What we discuss: [04:45] Jim’s go-to practices for dealing with stress and anxiety [05:53] Defining what it means to be "limitless" [11:11] Why we need to have a sense of purpose in our lives [15:36] What makes Jim feel alive? [16:52] What makes Aaron feel alive? [20:52] Opening our own mechanisms through the love towards another person [27:03] The antidote for feeling stuck [27:20] The 3 M’s: Mindset, Motivation, Methods [29:06] What Jim would change in the current western educational system Find more from Jim: Website: www.jimkwik.com Instagram. @jimkwik Book: www.limitlessbook.com

Digital Disruption. It's a phrase we hear a lot, and for good reason. And it's precisely the kind of disruption financial institutions can lead right now. This week on Banking On Experience, CRMNEXT's James Gilbert is joined by Jim Perry, Senior Strategist at Market Insights, Inc. to discuss this very topic. What's covered? · Why Jim believes this topic is so important right now. It's not a new topic, but- as he says, “COVID has already liberated a lot of consumers from that transactional dependency on the branch. So that means we have to be talking about this topic.” · What this buzz phrase, digital disruption really means. Hint: Look at Capital One (disrupted our concept of branch), Robinhood (disrupted investing), Prosper (disrupted lending), and Chime (currently out there disrupting mobile banking as we know it.) · What digital transformation- another popular buzz phrase- means. As he says, “It's not just about technology. It's about culture. It's about business model. It's about process…It's even about your mindset. It really requires dramatic change.” · What FIs should avoid in this endeavor. Jim's word of caution? Trying to integrate digital technologies just into the customer facing part of the bank- and not tending to the backend, the employees, and the processes- just slows everything down. · The How: a framework for where to start. For one thing, look at your branch network, your call center, your back office, your c-suite, your employees. Does everybody understands why you're trying to do these things? · What functions of a business- especially at an FI- need to be involved up front, in the strategy. Keep in mind: regardless of the title or function in the organization, you have to have people driving this initiative that are really going to champion the customer. It always comes back to people, people. · How brand and culture play a role in this digital transformation and disruption. Jim suggests some Qs to ask yourself, and you'll want to take notes. · For true digital transformation, the importance of having the right people in the right jobs. · Some of the biggest challenges financial institutions are facing right now. For one thing, the core system many have had for so long really doesn't play well with new technology. And, if you don't tie systems together and keep up as a FI, a FinTech company will swoop in and do it for you. · What Jim thinks relevant data is. Fundamentally- he says- it's data about the customer or member and their specific journey with your FI.

How our Co-Founder started his journey in real estate. It definitely was not an easy start, and Jim’s success did not come without some struggles. What Jim loves to do is help people learn “what not to do” and instead, start with the things that will help you succeed right from the start. Life really knocked Jim down 3 years into the investing game. He began hit to hit a groove and reinvested his profits back into his business. Ryan, his partner and himself had a lot of things to learn getting started, and they have had to learn from their mistakes, to try to dig out of debt, and had a complete breakdown, and ended up in the hospital. Listen to the story to hear about Jim’s inspiring story.

Jim started his career in real estate back in the 80’s. He was successful in it but eventually he found himself wanting to do more. He went on from owning several real estate firms to building teams of driven sales professionals.  But it was his passion in helping people become the best version of themselves that led him to become a coach who is committed to transforming leaders who want to do the same.Today, Jim is a national speaker, best-selling author, coach and consultant. His book VISION TO RESULTS: Leadership in Action belongs to the Forbes List of Best Leadership Books of 2019.  In this book, he teaches how to create an actionable vision for your organization that brings everyone’s role into sharp focus.Let’s join Jim as he shares his thoughts on why he believes in “data not drama” and how he thinks the world will get better through leadership. In this episode, we talked about:(02:23) What Jim is most passionate about today(06:27) Why you need to have technology to support the systems you placed in your business(08:59) What should be the most important asset in your business(12:42) How to divide your time for working in and on your business (14:18) Why you need to set a “thinking time” for yourself(23:29) Why it is important to track results on a daily and weekly basis(25:33) Why the activity for every “no” is just as important as the activity for a “yes”(27:14) What is the advantage of daily tracking?(32:34) Jim’s biggest piece of advice (37:16) How important is having a successful family life to having a successful business life? 

I hope you’re enjoying Health Week here on the podcast, and today’s episode is another one that is going to blow your mind! I have a fascinating conversation with Jim Law and Jim Girard, co-founders of the incredible tool and technology called BioCharger, which is something that was recommended to me by a good friend and that I absolutely love to use. Jim Girard heads up Research & Development at BioCharger, and he brings with him 25 years of subtle energy research and development to the team, which led to the introduction of the original BioCharger concept in 1993. Jim Law has served as a managing member of Advanced Biotechnologies, LLC since co-founding the firm in 2013. With a focus on strategy and business development, Jim’s entrepreneurial track record includes founding/co-founding two prior start-ups that implemented innovative and disruptive technology-based solutions that changed the way their respective industries did business. What excites me so much about this episode is that you’ll hear things that you don’t hear when health is talked about, with science-backed expertise! If you enjoy this episode and it inspired you in some way, we’d love to hear about it and know your biggest takeaway. Take a screenshot of you listening on your device, post it to your Instagram Stories and tag me and the folks at BioCharger, @jameswedmore and @biocharger_ng. Haven’t left a review yet? All you have to do is go to http://jameswedmore.com/itunes, and thanks for your support of this show! I want to invite you to help contribute to this podcast by submitting a question for the Listener Question of the Week edition of The Mind Your Business Podcast. All you have to do is go to http://jameswedmore.com/QA and record a question (under 4 minutes or less) that could be featured on an upcoming episode. In this episode you’ll hear: What the BioCharger NG is all about, its benefits, and how it helps its users gain energy, sleep (and more) The things we encounter daily in our modern lives which can disturb our natural frequencies, and the ways this tool/technology helps to counteract that What Jim and Jim call their special “recipes”, plus which ones are the most popular, and why How the device came to be and the events that led to the creation of the device and later, the business The incredible relationship between the Tesla coil and the BioCharger product What harmonics are and how the BioCharger uses them so effectively The story of how Jim and Jim got started working together The main market they targeted at first, and how this has evolved over the years For full show notes and links, visit: http://mindyourbusinesspodcast.com/podcast/400

Jim Tincher, CCXP, is a nationally recognized customer experience thought leader, journey mapping expert, keynote speaker and author. Jim led customer experience programs at Best Buy and United Health Group before launching his innovative CX consultancy, Heart of the Customer, which helps start-ups to Fortune 50 organizations use voice of the customer research to improve loyalty and boost revenue. His book, How Hard Is It to Be Your Customer?, is considered a must-read for CX-focused leaders, and Live Help Now, Support Be Influencer Marketing, CustomerThink, Feedspot, and LitmusWorld have all named Jim a customer experience influencer to follow.   Questions   Can you tell us a little bit about your journey, how it is that you got to where you are? How is it that you as an expert in this area, could maybe give us some tips as to how an organization can digital look at digitally transforming but ensuring that their team members are also on board with digital transformation? Now, as a customer journey map expert. Could you tell us if you are an organization and you've never done journey mapping before or let's say you did it 5 years ago, what's the recommended time for you to revisit it, to make sure that all the touch points are operating the way they should? What are your thoughts on embracing the power of being digital to the core to enhance customer experience and improving personalization in the process? What are your thoughts on companies that do have different channels? So they operate on multichannels, but they're not operating on an omnichannel perspective where everything is integrated, how can they go about doing that and do you think that's the best approach? How do you get employees motivated? What if they're like, “They're bringing in all of these systems, you have to learn all of these new things, and I’m not getting any new pay for it. I don't feel motivated.” How do you get them engaged, motivated, feel like they're a part of the process? Do they need to be included in the decision making or is it a case where you just roll it out and say, listen, this is a new path we're taking? Could you share with us how do you stay motivated every day? Could you share with us maybe an app, website or tool that you use in your business that you absolutely can't live without? Could you share with us maybe one or two books that have had the biggest impact on you? It could have been a book that you read many years ago or maybe about that you read recently that has read had a great impact on you. Can you share with us maybe something that you're working on now - it could be something that you're working on to develop yourself or something that you're working on to develop your people. Where can they find you online? Do you have a quote or saying that during times of adversity or challenge that you will typically revert to this quote - it kind of helps you to refocus, get you back on track? Do you have one of those? Highlights Jim’s Journey Jim shared that he doesn't know why he has always been focused on the customer. He remembered his very first job out of school; he was in technical support and on vacation he wanted to go visit a customer where he was visiting his now wife at her home in Connecticut. And he wanted to go visit a customer while he was there and people said, “Why? Go on vacation.” But it's just the way he has always thought. He went from there to small business and went to Best Buy. If you're in small business, you have to be customer obsessed or you don't survive. Similarly, Best Buy very much focus on that.   And then he went to a new organization and he naively thought everybody was customer focused and found out there were other methods, literally nobody in a marketing or product development group had ever met a client and he was amazed by that. And as a result, they had the most complex products in the marketplace because they were building the products they wanted to buy. And their customers were giving them feedback that this is way too complex, people don't want all this all these features, that they want it nice and simple.   But again, because they didn't have customer feedback, they were building really complex products. And it really came to light when they went out and talked to their customers. So, they divided them into customers who are really successful with their products and those who are struggling. And he created a program called Hug Your Customers, which, by the way, sounds really good until you have a sales rep call a customer to say, “Hey, we want to do a Hug Your Customers meeting with you.” They're Minnesotan's, they don't normally hug, it gets a little awkward.   So, they changed to collecting best practices. But he started taking their executives out to meet the clients and what they realized was that the clients that were struggling were the ones who were using their materials and following their advice and the ones who are most successful, the ones who are ignoring our advice and making their own materials. Now, that's a hard lesson, but luckily, because he was bringing the leadership out to hear firsthand, he didn't have to beat them over the head with that and they learned on their own. And that really has been the foundation of their work today.   Now, what really led for him to start the company is the fact that he got fired a lot because he remembered one VP saying, “Jim, you make a lot of noise.” He does make a lot of noise because they were just so inward focused and he was trying to change the culture.   And one of the things he learned as he was trying to change the culture from the bottom up, and that does not work. You need those pieces, but you have to start with the top and that was one of the lessons that really informed them at Heart of the Customer is that they help an organization think about their customers. They have to engage in leadership from the beginning and that was a lesson he learned the hard way by trying to start with a bottoms up approach.   Me: It's almost like your experiences have literally helped to mold who you are, drive the different aspects that you've envisioned for customer experience, especially with helping your clients to realize their own customer journeys. One of the biggest things that a lot of organizations have been focused on, especially since the pandemic, is their customer journey. They've been looking at their customer journey from end to end and they've also been looking at how it is that because of the pandemic and we're literally forced.   A lot of organizations had I think some companies had been proactive enough to look and see that their customer behaviours were changing and they were adapting pretty well. But some companies were still back operating as if it were in 1995, early 2000. And they fully had not transformed a lot of their customer behaviours into how their business functions.   Digital Transformation Tips Jim shared that's huge and we should break those into a couple of different pieces. The digital part is accelerating. They had a customer experience event earlier in the week and a speaker from Target who was saying that they're 2030 goals now have to be realized this year. There was such a move towards digital now with a Coronavirus that's had causd them to have to pivot very quickly. And they're seeing that across the board.   What's beneficial, their clients have already taken the time to learn what their customer needs and what are the moments of truth in the journey so they can build digital platforms that allow customers to be more successful by understanding those moments of truth as well as those friction points. And they find that's really critical, that if you take a broken process and digitize it, all you get is a broken digitized process and you're not helping anybody.   So, it's really critical back there to understand what are those key needs of my customers first? And so, what they've been doing is during this time, even if the output is to be digital, which it often is, what's more important is to understand what are those customers needs in any online or offline environment?   What are their challenges? What are the points of friction today? And to use that to design the digital. We are people first, digital second, and leaders tend to forget that, they seem to think that we're all digital people and we just need digital tools. No, we need to solve the human need first and use a digital platform to do that.   Me: Ok, so we have to solve the human need first. So, I'd like some practical examples. I see in your just from your bio that retail and healthcare are areas that you have a lot of experience with. So maybe you could give us one from each. Maybe just how it is that you could put the human need first, what does that look like in a real life business example?   Jim shared that although it's been interesting because their customer base, the Heart of the Customer, has not been so much retail, they do a lot of healthcare work, a lot of B2B and B2C work. So, with business customers or as an intermediary to the customer. But one of the things they are finding across the board in almost any industry is the need for operational transparency. And he’s going to back that up, what does he mean by that?   And it's really the world's humankind's second most awesome invention after fire is the Domino's Pizza Tracker. It's amazing how many people they talked to want a Domino's Pizza Tracker for everything, and they find most organizations are not providing that operational transparency.   So, they're to go back 5 or 6 years in time, he doesn't remember when exactly the pizza tracker came out. He can come up with an app that could show you when your dough is put down and who is putting down the dough, and when somebody puts on sauce, somebody puts on ingredients, toss it in the oven. You just said, “Why would I want that? That’s daft.”   But when it showed up, people say, “Oh, I love that, in fact, I want to know if I'm applying for life insurance, I want to know what's happening.” They call it Operational Transparency and there's a great Harvard Business Review article on this, very influential to our thinking. But when organizations provide operational transparency to their customers, the customers feel the organization treats them more fairly, even if the outcome is bad, let's an use example of life insurance. Even if they're declined, they feel better about the process because they had visibility into it. And it removes a lot of anxiety.   They find that's true in almost every industry. They work with distributors who are providing materials to their clients, when they can provide operational transparency to when the order is placed, when products are shipped. Amazon clearly does this quite well, in the business environment; it's not often done as well.   They started to see it coming through a little bit more through some transparency in health insurance. If he submits a claim, he wants to know where that claim is, he wants to be able to see where it's working its way through, and he wants that transparency. So that's what they're finding across the board.   He mentioned that he didn't answer another part of the question going back, so he wants to circle back. And Yanique asked about the digital piece, but also asked, how do they get people to actually implement and understand customer needs and to actually put in place the processes needed.   And this is critical to their entire practice. They build everything they do around change management. And with that, they have a chapter in the book specifically about how to apply change management principles to journey mapping. Now, a number of years ago, it's been like 4 years. They did a survey on companies regarding their success in Journey Mapping, and he’s a journey mapping geek, his license plate is literally, “JRNY MAP”   So, last week they drove down to Texas and dropped off the car to his youngest, that would be the fastest plates you have ever seen swapped out because there's no way Jared wants to have journey map on that car. So, he’s a geek and they did a survey, he thought that everybody, when they asked how successful you were, would give you a 4 or 5, which clearly journey mapping works.   Everybody is going to say it's successful, not what they found. What they found is that only about 1 out of 3 did that. Another 1 out of 3 gave it a 1 to 3 and another one third said it's too soon to tell. Now, they just updated the data. They did another survey coming out here, more about journey management and the numbers are even worse. They're finding that only about 15% are saying that they are really successful. Most, 45%, so that’s literally most are saying it's too soon to tell which is not suggesting it's trending well.   If you spend US $125,000, US $150,000 which is what it takes to do Journey Mapping right, and you tell your boss, if your boss asks you, “Hey, did that work?” And you say, “Oh, I don’t know, it's too soon to tell.” That's not a good conversation.   They find that most organizations are doing the mapping and they're not being successful because they haven't thought about change management. What change management means and they did this research. They found the most important factors in being successful are first of all, knowing what it is you're trying to map, going after an actual business problem. They've had people tell them their business problem is they don't have a journey map.   That's not a business problem; they’ve had other people say their biggest problem is their survey scores are low, although that's not a business problem. We are losing customers, customers are not using us for this one type of product, we have a lot of people calling in, which is costly to them and to us, and those are business problems. So, it starts with going after a business problem because that's how you engage executives.   Second of all, then is involving customers in the process, which they should not have to talk about it, it's called customer journey mapping for a reason. They ran across all these consultants and as well as practitioners who think that if you take a bunch of employees, you put them in a room and give them post-it notes, we got a customer journey map. Not true. Well, they found when they do that because that is part of their process early on is that they get really good answers that are wrong.   Everybody thinks they know the customer journey but when they match that up against what customers actually tell them, there is a huge mismatch between the two. Because you are just reacting to part of the journey you see and very few employees can actually articulate the entire journey and are actually missing what's most important to customers.   So, second part is involving customers. But the third one, which is actually the most important, is who's on the team. If we go back to this, they don't involve their digital team and they mapped the journey and they come up with all these new digital items they need, you go to them and say, “Hey, we have this beautiful journey map.” Telling you all these things you need to do differently.   Well, they're not going to listen to you. Why should they? They've got their own list of things. But if you involve them in the process, you get them as part of it, that's when the magic happens and even more importantly, is involving leadership, getting the leaders to be part of the project, getting them to talk to customers, that's when you start to embed it inside of a culture.   Me: That makes sense. Would you suggest everybody should be involved, at least all of the different touch points that could possibly impact the customer?   Jim agreed and shared that they usually have about 30 people involved in their projects, sometimes more across the organization.   Me: And let's say for an organization with that size of maybe 2500 employees, let’s say they are a financial institution, they have a bank, they have an insurance arm, they have an investment arm. In a case like that, if they're really trying to do a transformational journey it would be recommended that all the leaders from the different business units are involved.   Mike mentioned that it sounds like Yanique has a particular customer or company in mind.   Me: No, not necessarily. But I just want to use a specific example, because I do have some of the persons that listen to this podcast that are in that line of business. So it would be good for them to specifically hear, because sometimes you read books, Jim, and the books speak at a very high level, but they're not bringing it down on a granular level to where you are in the organization.   “I am the marketing associate in the marketing department and I think if we do this in a digital way it will help to influence our marketing efforts.” But how does that transcend into the entire journey from end to end? And is it connected with the other departments on how it is that they are feeding information to the customers from their units? That's where I'm trying to get at so that everybody listening understands that it's not just a responsibility of one department.   Jim agreed and shared that first of all, it comes back to what's the business problem you're trying to solve, and likely you're actually not going to involve all three of those groups because the business problem typically doesn't go across the bank, the investments and the insurance area, it's probably more granular. And so, let's say for example, the business problem. They worked with one bank; let's use that as an example where their business problem was that always the secondary bank.   So, some other bank was the primary purpose, they were secondary and they isolated it because in the onboarding process, that first 90 days, clients weren’t really learning all they could do with the bank, and so they kept it as a secondary kind of a fund money bank, but they weren't using it for their primary checking account, their savings account, the credit card.   They typically came in because they needed a separate bank account for some reason, and they stayed with that. So, they wanted to learn how could they create an amazing onboarding process that got customers to learn that they could use this bank for way more than banking?   In that case, they needed to involve clearly the front line; you need to involve representatives from the individual branches because that's where a lot of the rubber hits the road. You also need marketing, going back to your point about marketing, you have to have marketing there because marketing should be creating a lot of these materials that you're using for the onboarding. Product, because product can learn what they're doing and come up with new products that fit that. The contact centre because they need to match as well what’s happening as well as the digital team. So minimum of these 5 teams, all need to be involved.   Me: So, that's really, really good information. Now, in terms of customer journey mapping, I did a webinar recently and I think one of the questions I asked was how often do they revisit their customer journey map.     Using Journey Mapping In Your Organization Me: Now as a customer journey map expert. Could you tell us if you are an organization and you've never done journey mapping before or let's say you did it 5 years ago, what's the recommended time for you to revisit it, to make sure that all the touch points are operating the way they should? Just to give people an idea, because I think a lot of companies think they built this journey map and that's it, it's almost like a policy or a procedure that was created in 1970 and it stays there forever.   Jim stated that Yanique was right and shared that the journey does change. They just did this survey, which they’re right now on the analysis of and they found that 90% of the respondents basically stopped there with the mapping. They create two different kinds of maps, they create one which is a change management map, highly graphically, the research is pretty clear, and it’s called The Visual Superiority Effect. If you create a highly visual artifact, people understand it more and they remember it, so they have that one.   Then for some of their clients, they go beyond that where they create a data oriented map which is bringing in the feeds of the operational data, as well as the sentiment data, the surveys, to show how that journey is as a baseline and how it changes over time.   If you do that, that largely answers your question, because as long as the journey is working the same and by bringing the operational data and he should say financial as well, you're going to start to see is that journey still healthy or are we seeing more cancellations? Are we seeing lower additional products added on? Are we finding business problems are happening because typically the business problems come/originated by a customer problem.   And so, the sentiments part of that, so you're able to track sentiment over time, hopefully have a journey survey, and have some touch point surveys so you bring that into the living journey map. But you also bring in that operational data so you can see while they're seeing a lot of calls at this phase of the journey or they're seeing that their average basket size going back to retail is dropping significantly or increasing. That's when you need to go back out to your customers, because the working the live journey map is telling you that things have changed and you need to go back and figure out why.   Using Digital to Enhance Customer Experience Me: Ok, so that definitely does answer some of those questions. Now, in terms of personalization, personalizing the experience for the customer. I know artificial intelligence and augmented reality are some things that companies are incorporating into their experience to make it more personalized. I was watching a video recently where IKEA literally has the augmented reality, you just hold your phone or your iPad up and you can just position the furniture in your house to see what it looks like. So you're actually almost choosing it without physically going to the IKEA location. What are your thoughts on embracing the power of being digital to the core to enhance customer experience and improving personalization in the process?   Jim shared that in terms of enhancing customer experience and improving personalization in the process is absolutely critical and not far enough along yet. Amazon has spoiled us all; every area we work in, we tell them Amazon is your competitor. If you're a bank, if you're a distributor as he mentioned earlier, you’re a health insurance organization, you're a non-profit, Amazon is your competitor. Not literally, if you're non-profit, it's pretty hard to argue that Amazon is taking your funds away.   But the mindset, all of our mindsets are changed by Amazon and that expectation. Amazon gives him a personal experience, therefore, when he’s engaging with another retailer, but also when he’s engaged with his health insurance organization, he expects them to personalize things for him. He expects everybody he interacts with, every organization to give him an Amazon like experience and so as a result, he’s frequently disappointed.   AI (Artificial Intelligence) is opening that up for the rest of us that we find the machine learning specifically allows you to understand patterns of behaviour and build and orchestrate a journey as a result.   They have a partner of theirs that does orchestration where you can actually set up individual responses based on needs. And that's a machine learning platform, although you can incorporate machine learning into it. But what they're finding in their research is that a handful of companies are doing an excellent job of really personalizing and building the journey on an individual basis even, or at least in a mass customized level. But most are not there today. There's a huge opportunity.   Me: So there's opportunity for organizations to improve personalization. Another big thing I found also, Jim, in the whole process of customer experience and enhancing it is having more integration across their channels. I use this webinar platform called Demio and so one of my business channels has expanded as a result of the pandemic. So, I never used to do webinars before, but because of the pandemic and I'm not physically going out to the training anymore.   Of course, I'm using webinars as a platform to reach more people and in doing my research, because I'm a customer service trainer. I wanted to use a platform that was customer friendly, meaning if I had an issue technically or there was an issue with just how to use a platform or what to do. I could message them on their response time would be like instantaneously. And of course, after doing research on speaking to other trainers both here in Jamaica and overseas, I was able to pick Demio. They're fairly new in the game and there are some features that they don't have that Zoom has, but one of the things I liked about them was that they were omnichannel and they were integrated.   So it didn't matter which platform I spoke to them on, what it was, Facebook Messenger, Instagram DM or it was the little chatbot that was directly on their website, that conversation continued on each platform and each person I spoke to was a continuation of the conversation from before, and it just made things so seamless and easy to transact business with them.   Operating an on Omnichannel Where Everything Is Integrated Jim shared that clearly it's the best approach, as Yanique just said right there and she’s right. You don't want to have to think about, “Did I start this with chat, did I start with the bot, where I started?” You don't care. One of their sayings is, “Thinking is bad. The more you make your customers think, the more at risk you are for losing their loyalty.”   That comes back to the need to be multichannel. He does not want to have a different experience or more importantly, to get different answers if he calls you, than if he chat, than if he uses other methods of interaction. He wants to know he’s getting that same experience across the board.   They find it's hard because they tend to have a siloed approach to improvement, and that comes back to earlier, that if you don't engage the leadership and don't engage the overall organization around this area and again, the parts of the organization that can be part of the solution, then you end up with siloed solutions. If you're building siloed solutions, you're going to be in trouble. But if instead you're taking the time to integrate across them, that's when you can make a huge difference in not just keeping your current customers are bringing in more because you're going to keep your base because they like the experience and they're going to talk to others.   Getting Employees Motivated Me: So, one of the things that we have to also do, and I know you mentioned it earlier in terms of involving the people, involving the people on the ground, the ones who are in the grassroots every day dealing with the customers, they know some of the challenges that the customers are actually experiencing. But how do you get them motivated? What if they're like, “They're bringing in all of these systems, you have to learn all of these new things, and I’m not getting any new pay for it. I don't feel motivated.” How do you get them engaged, motivated, feel like they're a part of the process? Do they need to be included in the decision making or is it a case where you just roll it out and say, listen, this is a new path we're taking?   Jim stated, well, so let's go back to the change management comment earlier. And again, they're big believers in involving change management. They find that customer experience, when they involve a change management approach, they have way more impact.   On a business to business level, Jen Zamora from Dow, they’re a client of Jim’s, they have a great approach. She's been posting every month on LinkedIn, their journey to customer experience and last week's was about how they incorporate change management into their approach, it's a great read. Follow Jen Zamora and look at her posts of what they've been doing.   Now, in Jim’s case, he likes John Kotter’s approach, which is on structure, but they talk a lot about the ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) change model from Prosci. And he likes it because it's simple but not simplistic. And ADKAR is an acronym. If you want somebody to change, they need to be aware of the need to change. They need to desire to change. They need to know what to change. They need to be able to change. And that has to be reinforced.   He mentioned that he’s going to try to convince Yanique to move away from Jamaica to Minnesota. First of all, you need to be aware of your need to move to Minnesota about how it's so beautiful there, it's fantastic, you’ve got to move up there. You need to desire to come up there. You've got to say yes, I don't have any snow boots, I need snow boots, he needs to get you desire that. You have to know how to move there and he'll work with you to get a moving agency. You have to be able to; you've got to be able to find something to move you from Jamaica to up there and you need to continually reinforce why this living in snow is a good thing. So, he has got an uphill battle.   What they find is that most organizations focus on the first A and the K and maybe the second A. So they say, “Yanique, are you aware that you can move to Minnesota, here's how you can do it and let me give you some training on how to live as a Minnesotan.” But he never took the time to help you understand why Minnesota is a beautiful state and why you'd want to leave Jamaica to come there.   It's a high bar. But now let's turn it back to your marketing person. And if you want your employees to use new systems, a lot of groups start with awareness, “Hey, we have a new system.” And then jump right to training. And here's the training. They didn't take the time to say, “And this is why this is going to help you. This is why you should want to do that.” Love the ADKAR model because it helps us remember how I built against the desire component and if your changes are not taking place, that's where he'd look.   How Jim Stays Motivated When asked how he stays motivated, Jim shared that he'll tell you; it's really hard the first few months of the Coronavirus, because even though he’s an introvert, he’s very introverted. He gets a lot of energy off of one to one conversations. A number of years ago like 8, 10 years ago when he was fired from a company, trying to find my new job; he had 133 coffees. Now that doesn’t count lunch, that doesn’t count dinner just strictly 133 just on the coffees and everything else.   And now we bring it to today in March and April was hard because nobody wanted coffee. It’s very easy for us all to pull inside. He gets his energy out of one on one conversations. He loves talking with other customer experience leaders to find out what they're doing.   And so, one of the things he did this year, it actually started before the Coronavirus, you may have seen Forrester’s prediction that 1 out of 4 customer experience people would lose their jobs this year because they're not showing business value.   A year earlier, Customer Think came out with the research that showed that only 1 out of 4 programs can show business value. So in January, he got really interested in that and said, well, what is it that separates that 1 out of 4 who are going to be fired from the 1 out of 4 that are who we all want to be, the ones that are really showing impact?   And so this year, they've interviewed so far 86 people in customer experience roles. They've added a few as well in finance and CEOs to understand what does excellence look like in customer experience. And when he leaves one of those conversations with somebody who's truly expert, he’s motivated, he’s inspired.     App, Website or Tool that Jim Absolutely Can’t Live Without in His Business Jim shared that there are two he'll mention. First of all, they use Microsoft Teams, there’s a way to connect and to use visual, big fan of that. That's number one, but some way that you can connect and have that camera turned on, that's important.   The Coronavirus taught us about a new tool that he wants to pitch, he’s not an investor or anything, but he loves it. It's called Stormboard. And it is an online interactivity white boarding tool that you do not have to train anybody. It's amazing. The service is really responsive; they have really enjoyed working with that. So if you're looking at a tool for doing online workshops, they loved them, they've been great partners; they’ve been very flexible and willing to teach them how to facilitate. But what they found is that they don't have to spend a lot of time teaching their clients how to use the tool, they just get in and they start to use it.   Books That Have Had the Greatest Impact on Jim When asked about books that have had the biggest impact, Jim shared that he just came back from vacation a couple of weeks ago out in Maine and what he does when he goes on vacation, this is geeky. He read books and he read three books and half of three others. But the one that really hit him hard is Leading Change, With a New Preface by John Kotter.   Time called it one of the most influential business books of the last 25 years. And he's got a great method of walking through it. And so, as he mentioned, they've used Prosci in the past, he has read their book and that's good from an outcomes perspective. What Kotter does, he walks through a process.   First of all, you've got to create a sense of urgency. What they find most customer experience leaders failing at is the next step, which is to create a powerful change coalition and then from there creating a vision as a total steps. But it just spoke to him. And yes, he realize that that shows how geeky he is in a book on change management, on the beach spoke to him, but he strongly recommends that book.   The Power of Moments: Why Certain Experiences Have Extraordinary Impact he liked a lot by Chip and Dan Heath and he interviewed one of them for his blog, getting their feedback at Heart of the Customer. And it was interesting because Jim has a little bit different approach in that they they're all about building positive moments, which he agrees with as well. They don't like journey maps as much because journey maps also focus on the negative but you have to understand what are the most crucial moments are.   But in there, they also talk about do you want to spend your time fixing problems or creating great interactions? And what they find is that most organizations spend their time fixing problems. But the potential of creating great moments of truth with your customers has nine times the organizational value than fixing problems. Great book.   What Jim is Really Excited About Now! When asked if he could share something that he’s working on the develop himself or his people, Jim mentioned both, as mentioned, they’ve done 86 interviews so far to understand what is it that leads to excellence in customer experience. And one hint, it does not involve the letters N, P or S, it's really involving engaging executives, creating a vision.   They are right now in the process of distilling that and hope to be coming out with their own book again, a second book here in probably about 6 months to a year. But they're learning that there are people out there that are truly transforming their organizations around the customer experience and that there is a process that does it, but that it's rare and that most organizations are not having the impact. But there are some that are truly transforming their companies around the customer.   Yanique asked when would that be out and Jim shared that they're suppose to start analysis on the first of the month and do the writing through the end of this year or so, hopefully first and second quarter of next year. But he knows that their original project plan on the last book had them getting done in 2017 and it came out in 2019. But his history is not so good at getting the writing done in time.   Where Can We Find Jim Online Jim shared listeners can find him at – Twitter - https://twitter.com/jimtincher LinkedIn - https://www.linkedin.com/in/jimtincher/   Website – www.heartofthecustomer.com   Quote or Saying that During Times of Adversity Jim Uses When asked if he has a quote or saying that he would revert to in times of adversity or challenge, Jim shared that he does and it's particularly poignant during the Coronavirus, and it's from John le Carré, who's an English author, who said, “The desk is a dangerous place from which to view the world.” They find a lot of customer experience people don't actually talk to customers, it's really important. Has been harder in the Coronavirus, it has to be done virtually but if you want to create an amazing customer experience, it starts by talking to your customers and that quote has inspired him for years now.   Me: It's so simple and it's almost like a BFO, like a blinding flash of the obvious, because clearly, how are you going to know what needs to be improved if you're not talking to the person who you are trying to make the improvements for because you need their input, it can't be based on what you feel or think. It must be based on their experience. So you would think, a lot of people are doing that, but a lot of companies don't actually do that consistently.   Jim agreed and shared that a lot of customer experience people don't even do it consistently, and that's the opportunity. So if he was to wish one thing for you, for everybody listening to this, it's that you will tomorrow reach out to a few customers and just have a conversation.   He shared that he had a great interview with the customer experience leader in France and she said one of the benefits of a pandemic is that she used to visit all the customers in France because she could do without traveling. Now, she’s talking to their customers in China, in Brazil, in Canada, because they're all the same distance away from her now.   Me: That's true. The French and the Chinese and the Brazilians, it takes that much energy to call each one if you're calling somebody just the same in France.   Jim agreed and shared that that's his encouragement to everybody is, reach out to your customers no matter where they are.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer Focused Change by Jim Tincher Leading Change, With a New Preface by John Kotter The Power of Moments: Why Certain Experiences Have Extraordinary Impact by Chip Heath and Dan Heath   The ABC’s of a Fantastic Customer Experience Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC’s of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

I pick Jim's brain on his experience of nearly 60 years in the basketball card hobby. Amongst other things, Doctor Beckett tells us- What his first basketball card memory is. What the basketball card section of his shop back in 1984 was like What he remembers about his unopened 1986 Fleer box Why Beckett basketball started when it did Whether the marazine drove prices or the prices drove the magazine. What he thinks about the history of market manipulation and how today compares to earlier days in the hobby. What Jim thinks about Beckett bites And finally, what Jim remembers about the 1968 Topps Test basketball set. Just such a pleasure to talk to Jim. I had a great time and think he did too. I think you'll enjoy this one.

Welcome to CEO Secrets. It's an honor to be joined today by an internationally recognized expert in the field of residential real estate. Let's welcome Jim Remley. Jim Remley started in the real estate world at the age of 19. He shattered sales records by listing over 150 properties in one year and became listed in the top 1% of realtors nationwide within two years of entering the business. At 24, Jim opened his first real estate company. He was able to grow it into 17 offices, becoming the largest independent real estate company in Oregon. Today, Jim leads one of the most successful real estate firms in the United States, John L Scott Medford and Ashland. With just over 160 active brokers, it is on track to close nearly a Billion Dollars in sales this year. Today, let's hear from Jim how he was able to land in the top 1% of realtors and help brokerages succeed in their businesses. Top takeaways: 1. What Jim learned recruiting real estate agents when he started his own company (1:13) 2. Three (3) reasons why people are joining Jim's team (4:05) 3. Should business owners have an exit plan from their business? (6:58) 4. How is Jim's technology is different from the others (10:20) 5. How growing franchisees are the same as recruiting agents (14:18) Episode Transcript: https://docs.google.com/document/d/1RQdiLbTT8oL02xPLhIld2Yj51svqNRLsRq0CVm80Fcg/edit?usp=sharing Contact Jim Remley: www.erealestatecoach.com

Actions and Limits interviews Jim Stutz a teacher turned musician shares his powerful story.  In 2012 and 2013, Jim experienced several life-changing events in a very shortamount of time: his marriage ended; his father died; and his twenty-year teachingcareer came to a rancorous and unsettling end.Jim believed then, as he does now, that everything and everyone in our liveshappens for a reason, and he set out to discover just what there was for him to learnfrom these painful experiences.What Jim learned throughout this process was how, for the first time in his life,to honor and be his true Self. This led Jim to engage in passions he had long agoabandoned—writing and music.For two years Jim wrote a weekly essay about his journey. Those essays havebeen compiled into a collection that Jim plans to self-publish.Jim also signed himself up for guitar lessons and soon after started writingsong lyrics. Jim wrote a full album’s worth of lyrics exploring some of the mostimpactful people and events in his life. Those songs have recently been recordedand will be released on Jim’s first album, Love & Dreams. Download Jim's album "Love and Dreams" on Spotify and other music outlets.   Send your questions for our segment, ASK PAUL ANYTHING. Submit them to ActionsandLimits@Gmail.com to get your questions answered on air.   Let's create Actions and Destroy those Limits

(Photo courtesy of Dr. James M. Bower, and used with permission.) Technically, Whyville is a virtual world--for kids. But that description falls far short of doing it justice.  Whyville, which Pasadena-based educational software company Numedeon introduced in 1999, was the first game-based learning world on the Internet.  It contains over 100 games and activities, as well as live events. 150 different organizations have been sponsors, over the past 21 years. Participants can design, research, chat among themselves and even conduct their own small business--using game units called "clams" as currency.  The goal: to teach STEM concepts through interaction and practical applications. Fun is a key element.  So is independent thinking.  For each student, the game outcomes depend on their actions. Today, Whyville is the oldest and largest virtual community for children. And since its introduction, Whyville has taught its young participants all types of STEM concepts.  Math, geography and science are just three of the subjects they can learn through practical application.   Playing games, asking questions and exploring are all at the core of that education, which is different for each child. Currently, Whyville is putting the finishing touches on new content, aimed at fulfilling the needs of distance learning which the current pandemic has presented. Dr. James M. Bower is the creator of Whyville's virtual world.  A neuroscientist, Dr. Bower (or Jim, as he prefers to be called) is the principal owner, CEO and Chairman of the Board of Numedeon, Inc.   Numedeon continuously updates Whyville, keeping the content fresh for young participants (and their parents, teachers and grandparents, who can also be "Whyvillians"!). In fact, Jim and his team introduced a pandemic into their virtual world in 2004.  Next, they introduced the possibility of vaccinations against the "Whypox".  However, they left that decision up to individual community members. A look towards the future Currently, with a new grant from the National Science Foundation, Whyville will be creating tools for teachers to help students understand COVID-19. Did we mention that membership, and participation, is free? Jim shared the story of Whyville, offered a look inside this virtual world, and previewed the new content he and his team are currently developing for educators for fall semester. On this edition of Over Coffee®, you will hear: How Jim first became an educational innovator; How Whyville first came about; What participants first experience; Some of ways in which kids' virtual interaction helps them deal with the real world; A look at the science program, "WASA", which NASA sponsored in Whyville; The story of the "Whypox", and how it led to education, virtual enterprise and independent research; How the "Whypox" spawned further education on other real-world disease effects; What Jim and his team are currently developing, with an NSF grant, in response to COVID-19; A look at a new math resource which will be available for fall semester; How teachers can register their classes; What's coming in the future; A concept which Jim has seen reinforced, during his work with Whyville;  

Dr Jim Ha, co-host of Dogged Justice, has dedicated his life to the study of animal behavior. In this episode, he gives us a glimpse of his career and education. He also shares how he applied his knowledge and research to benefit the communities he serves including the Courthouse Dogs Foundation.    Episode Highlights 1:00 - Jim’s father inspires him early  3:00 - Education & early career 5:00 - Field PHD Research.  7:30 - Postdoctoral Research  10:30 - Shifting from cognitive to behavioral studies  15:45 - Helping apply animal behavior in homes 18:30 - How Animal Behavior Associates of Washington came to be 23:30 -  What Jim hopes to share on this podcast 24:00 - Resources Jim has created 27:00 - Courthouse Dogs Foundation  31:30 - The special relationship between humans and dogs 36:00 - How science plays a part in understanding the benefits of dogs   Links To References University of Washington Certificate in Applied Animal Behavior Dog Behavior - Modern Science & Our Canine Companions Dr Jim's Credentials Millersville University, BA Biology, 1980 Wake Forest University, MA Biology, 1983 Colorado State University, PhD Zoology, 1989 Research Professor, University of Washington, 1992-present  Certified Applied Animal Behaviorist, 2004-present  Owner, Animal Behavior Associates of Washington education and consulting  Owner, DrJimHa.com education and consulting Connect with Jim or learn more about his work on his website at drjimha.com.  To learn more about what they are doing to change the criminal justice system, go to courthousedogs.org.

Welcome! Good morning, everybody. I was on with Jim Polito and we discussed how Apple is tracking stolen phones from their stores and a new threat due to the aftereffects of Coronavirus for businesses.  Here we go with Jim. For more tech tips, news, and updates visit - CraigPeterson.com ---  Automated Machine Generated Transcript: Craig Peterson: Think about your sales guy, walking out with your entire client list, order history, everything they've done and going to a competitor. Think about your, it, people that might've been designing things or your engineers or the people who put together your systems, whatever it might be, having all of your designs in their hand. [00:00:22] Hey, good morning, everybody. Craig Peterson here. I had a little bit of a different tack this morning with Jim and talked about the, the real risk here right now to businesses. About Coronavirus, but you know, I've never explained it this way. It came to me yesterday when we were talking about one of the clients and what the right thing was for us to do to help them out. So here we go with Jim. Here he is. [00:00:57] Jim Polito: Wow. We've got some great stuff for you today. with our tech talk guru and all around. Great guy, Craig Peterson morning, sir. [00:01:09] Craig Peterson: Hey, good morning, Jim. [00:01:11] Jim Polito: Hey, you're getting ready for a Canada day. It's you know, July 1st is right around the corner. You gotta, you gotta celebrate. [00:01:20] Craig Peterson: Yeah, I know. I know. I know you can't even cross the border. Can't do anything. Nothing. Yeah. One of my daughters was married on Friday, out in Kentucky. We were out there in Kentucky and it was interesting times. Let me tell ya.  They were all disappointed. I of course, set up the streaming and we streamed the whole ceremony and stuff. [00:01:42]You know, Canadians just not allowed down here. You know, some might think maybe they should have done that years ago, before I made it down. I just don't. [00:01:52] Jim Polito: Well, I meant to ask you about the wedding. Cause I know you were down there in bourbon country and, trying to put on a wedding in the, in the age of the Rona, you know? So I'm glad you were able to share it. With all the folks from Canada, but it seems to me that the Molson trucks are still rolling across the border though, you know. [00:02:13] Craig Peterson: Important stuff. Yeah. [00:02:14] Jim Polito: Well, I was just kinda thinking you could have, like they do from Mexico. You could have smuggled the whole family up in a truck. [00:02:25]Craig Peterson: Laughing [00:02:25] Jim Polito: Why not? No, it is Royal, crown Royal. Seagram's all that stuff. Alright. Hey, this is, this is making me laugh so hard. the the folks who smashed the windows at the Apple stores and they stole iPhone devices. And now, well, we'll, I'll, I'll let you finish the story, Craig. Cause I think this is, this is sweet justice. [00:02:57] Craig Peterson: You had mentioned earlier that these stolen iPhones or now essentially useless.  If you asked me Jim, I would say that they're more than useless, much worse, because Apple, in case you don't know, all of the phones that are on the displays in the store, Will only work in the store, ever. They have a special operating system on them that allows the phone to keep track of where it is. If it leaves the store, it will stop working. [00:03:29] So, all of the phones have stopped working, but there is one part of the phone, Jim, that still works when it's outside the store. [00:03:37] Jim Polito: And that is the tracking. Isn't it? [00:03:41] Craig Peterson: You got it? Absolutely. So the pictures that have been posted on Twitter, which by the way, is another great way to find out who the guy that stole the phone is, showing the displays on some of these phones saying, please return to Apple Walnut street. [00:03:58] This device has been disabled and is being tracked. Local authorities will be alerted. They are passing the information over to the authorities. Unlike some of these cities that have asked, Hey, send pictures of looters and ended up with K-pop pictures and videos coming in to report to the police. [00:04:18] The police are actually following up on this because Apple will give them the absolute precise location of all of these stolen phones. [00:04:28] Jim Polito: Oh, I love it. That is fantastic. I love to hear that stuff. All right. Here's something I don't want to hear. You know, Craig, you've done an excellent job on educating our listening audience to, on how to protect themselves, protect their privacy, protect their personal information, all that. [00:04:50] But, you sent me a piece here that, Basically the biggest threat to your personal data is an employee leaving the company that has your personal data. Is that that's an accurate statement. Isn't it? [00:05:13] Craig Peterson: Yeah, it absolutely is. In many of our businesses trying to stay alive took some kind of knee jerk actions in order to do that. [00:05:23]We were just at a pizza shop right out there in a Wooster.  I've fixed a bunch of security problems. This is a pizza shop. I was shocked how much money they're making right now, by the way. Thank God. So many restaurants are just struggling so badly, but their business has doubled since the Coronavirus thing came in. [00:05:44] And, they have the credit card processing clean machine, a little server there that keeps track of all of their sales, point of sale stuff, et cetera. They got audited by the payment card industry, the PCI people. And they said, Hey, we have two weeks here before they show up again. [00:06:04]We've got to get all our security together. So we went in there and had a look at that payment card industry, little report, and we cleaned everything up. Now we found on their server had some malicious back doors that have been installed, because again, they just had the local computer guys set it up for them. [00:06:25] Jim Polito: Yeah, exactly. [00:06:26]Craig Peterson: Apparently all out the credit card data had been stolen from their machine. That means, now ,that there's, I think it's $120 fine per credit card that they've processed over the last year. So incredible, fine. Well, again, part of this is because people are sent home, businesses set up VPNs. [00:06:49] We've got another one. This is a government subcontractor that we went to last week. And they had set up a VPN so people could work from home  Isn't this wonderful, isn't that wonderful. It turns out that what he had done was not compliant at all. If they had been audited by the government contractor, they would have lost all of the government contracts because again, malicious software all over the place, backdoors Chinese back doors. [00:07:19] So I really want to warn businesses. Yeah, you had to stay afloat. You had to do something. Pull up your socks now !This is the time to do it. What Jim was talking about here is employees stealing our business information when they leave your employ. So think about all of the employees that brought it from drive into the office, copied the files onto the some drive and went home to work. [00:07:50]Well now they have your business, personal information your intellectual property, personal information about your customers, et cetera, et cetera, et cetera, et cetera. more than 80% of employees that are planning to leave their job, bring the business's data with them. Guess what we just did by giving them some drives and letting them have full access to all of this data from home. Number one, they've got the data and 60% of insider threats to businesses are from insiders and they already have your data. And then number two, we allow those employees to connect from home heaven forbid. And do you using their home computers to connect to our business offices? When we are in for a major problem for most small businesses coming up. [00:08:47] Jim Polito: And, you know, the old expression, it's a cliche. Oh, it was an inside job, you know, like it looks like, a jewelry store was robbed, but it wasn't, you know, somebody who worked there set it up. It was an inside job. this is what you're talking about here. Only the theft of data, which is just as valuable as jewelry. [00:09:11] Craig Peterson: Yeah. Think about your sales guy, walking out with your entire client list, order history, everything they've done and going to a competitor. Think about your IT people that might've been designing things or your engineers or the people who put together your systems, whatever it might be, having all of your designs in their hands. [00:09:34] This is huge. And, and we've seen it with Tesla. Where again in the autonomous auto business, people walked out the door with the plan of their employer and took them to the next employer or folks who I can test all of these guys lost due to everywhere they can afford it. How about you? You've got to make sure that you pull up your socks on this thing, because this is another way Coronavirus is going to be destroying businesses. [00:10:06] This insider threat, where we were just trying to keep our head above water. [00:10:12] Jim Polito: All right. You heard it all here and there's a lot more and you can get your hands on it easily. All that you have to do is text my name, Jim, to this number. [00:10:27] Craig Peterson: Well, you can text it to (855) 385-5553, or when you can just email me@craigpeterson.com. That's M E @craigpeterson.com. That's a pretty easy address. M E at Craig peterson.com. [00:10:45] Jim Polito: Craig, congratulations on the wedding. And, I'm not surprised that you pulled it off as  a technical celebration and we look forward to catching up with you next week. All right. [00:10:58] Craig Peterson: Take care of Jim. [00:10:59] Jim Polito: All right. Take care. Craig, Craig Peterson, everybody all around. Great guy. Okay. Today.   ---  More stories and tech updates at: www.craigpeterson.com Don't miss an episode from Craig. Subscribe and give us a rating: www.craigpeterson.com/itunes Follow me on Twitter for the latest in tech at: www.twitter.com/craigpeterson For questions, call or text: 855-385-5553

What Jim had to say after March 9th, 2020. Information presented in this podcast is for discussion and illustrative purposes only and is not a recommendation or an offer or solicitation to buy or sell any securities. Views expressed are as of the date indicated, based on the information available at that time, and may change based on market and other conditions.

Jim Ross is the Host of The Self Storage Show & Owner of Self Storage Domination Management. And the President of 3 Mile Domination - Self Storage Services. He creates successful Self Storage businesses by Educating: The Self Storage Show, Training: 30 Days Challenge and Managing: Self Storage Domination Management. He hosts an audio/video podcast that helps those in the Self Storage industry to be successful in today's market. He also involved in the Self Storage industry for over 20+ years now. He started in this industry as a newlywed living and managing a couple of Self Storage properties.  His role grew to that of Regional Manager overseeing many properties across various states throughout the U.S.   On today’s Podcast 02:36 – Getting to Know Jim Ross 05:27 – Jim’s #1 Superpower 07:36 – The biggest lesson that Jim’s had learnt in his career 11:34 - How did Jim come into the Self Storage Industry 14:10 – What Jim’s love most about the industry 16:05 - About Self Storage Show 20:05 - The biggest problems that people are seeing in the Self-Storage industry 23:19 – About Sales Script 34:55 - Recommend from Jim to Self Storage Company on how to increase revenue 40:38 - Most common mistakes that Jim sees in the Self Storage Companies 42:03 – What offers Jim’s recommended 45:21 – A bit of advice to Self-Storage companies 50:22 – QuickFire Round – Five Questions for Fun   Books Mentioned: Rework by Jason Fried  - https://www.amazon.com/Rework-Jason-Fried-ebook-dp-B002MUAJ2A/dp/B002MUAJ2A/ref=mt_kindle?_encoding=UTF8&me=&qid=   Links Mentioned: The Self Storage Show - https://www.theselfstorageshow.com/home   Self Storage Domination – https://www.facebook.com/groups/selfstoragedomination/    Jim Ross on LinkedIn - https://www.linkedin.com/in/selfstorageservices/     

In October 2016, Jim was flying one of his historical reproduction airplanes over the Connecticut countryside. Suddenly, he lost power and crashed into a forest, rupturing his lungs, breaking all his ribs and shattering his right leg. LifeStar life-flighted him to the Hartford Hospital, where the surgeons prepared him for day-long operation by putting him into a week-long coma. It was then that he had his NDE and went to a place called the “in between.” Do you have an exploring death story you’d like to share with Lisa? Please leave a comment on the podcast or contact Lisa at Lisa@ExploringDeath.com    Links and Resources from this Episode http://www.millionairemedium.com Connect with Jim Bruton http://www.inbetweenproductions.com  www.jimbruton.com  https://www.facebook.com/jim.bruton.56    Special Listener Gift Download Your Free Abundance Meditation   Show Notes How Jim and Lisa met - 3:50 Jim's Near-Death Story - 4:46 How did he not die? - 6:15 What he saw in his Near-Death Experience - 8:40 A place where there was absolute silence - 9:44 Being in the "in between" - 11:52 What Jim learned about mercy - 17:40 Amnesia two days before the crash - 20:24 The after-effects of the NDE - 23:57 What premonitions are for Jim? - 27:49 Can premonitions happen? - 32:44 Jim's biggest takeaway from his NDE - 36:34 In living right, the right thing will happen - 39:36 Being born with everything we need to be happy - 42:00 Opportunities exist for people who see them - 43:17 Lisa reads some cards for Jim - 43:33 It is all about gratitude for your life - 46:00 Lisa reads some cards about premonitions - 49:52 The beings of love and light message - 53:10 Review, Subscribe and Share If you like what you hear please leave a review by clicking here Make sure you’re subscribed to the podcast so you get the latest episodes. iTunes Spotify Stitcher RSS

Have you ever played the board game, Monopoly? Were you successful at buying properties, and charging people rent? Did you go from buying and selling the little green houses to bigger houses? Did you dream about becoming a successful real estate agent, making billions, winning the game, and retiring at an early age? You’re not alone.  Today, I am talking to Pat Hiban, a real estate agent who got better over time to have an illustrious career in the real estate sales business. Pat practiced what he preached and like most agents, bought houses and then rented them out. At 46 years old, Pat retired from selling homes for commissions to living off the income he made from the real estate that he purchased.  You’ll Learn... [02:45] Labeled as Learning-Disabled: How Pat overcame it, and didn’t let it bother him. [03:35] Go Getter: Don’t reinvent the wheel. Listen and copy others to sell houses.  [04:09] Done is better than perfect: Things don’t need to be perfect, but need to get done. Hire others to make them perfect and fix problems. [05:58] Building a Billion-Dollar Business: One sale at a time, one staff member at a time, one commission at a time. Get rich quick is a slow process and takes discipline. [07:54] What holds people back from growing their business? Themselves. There's someone else that has the same goals, but there's no difference between them. [11:00] What’s going to happen? You're going to quit affirming and focusing on your goals, or they’re going to come true.  [13:25] Unwilling to Give Up: Entrepreneurs tend to have tenacity and relentlessness.  [14:31] Are they not setting goals? Or, are they setting goals and failing? If they don't have any goals, they're never going to get anywhere.  [15:30] GoBundance: Find accountability partner for positive peer pressure to set goals, create affirmations for each goal, and make sure each goal and objective gets done. [19:42] Why people fail to succeed? They give up too soon and don’t establish proper mastermind.  Tweetables Stick with Superpower: Getting business, doing business, and making money. Done is better than perfect. To get rich quick is a slow process. Get rich slowly to succeed.  Your circumstances are a direct result of your goals and how often you review them. Resources Pat Hiban on Facebook Pat Hiban on Instagram GoBundance Tribe of Millionaires Think and Grow Rich by Napoleon Hill Robert Kiyosaki The Secret Movie Jim Rohn DoorGrowClub Facebook Group DoorGrowLive DoorGrow on YouTube DoorGrow Website Score Quiz Transcript Jason: Welcome, DoorGrow Hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, interested in growing your business and life, and you're open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunity, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and the residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change the perception, expand the market and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. And today's guest, I'm hanging out with Pat Hiban. Pat, welcome to the show. Pat: Good to be here, Jason. Thanks, man. I appreciate it. I'm excited to be on DoorGrow.  Jason: Give everybody a little bit of background on you and how you got involved with real estate. Help them understand who Pat is. Pat: That's a big question as far as who Pat is. It's easier to say how I got involved in real estate. I went to college and I got a degree in sociology. I was going to be a probation officer and I couldn't get a job. What happened was I became an agent, a real estate agent, a poor one in the beginning. I sold 10 house in my first year, made $13,000. Over time, I got better, and better, and better, and I went on to an illustrious career in the real estate sales business. I did practice what I preach and like most agents, I bought houses along the way and then I rented them out.  I played monopoly a little bit, sold the little greenhouses, bought bigger hotels, shopping center, lots of apartments, things like that. Then, at 46 years old, I retired from selling real estate homes for commissions, and just live off of the income from the real estate that I purchased currently. Jason: One of the things in the bio that you've mentioned is you're labeled with a learning disability at the age of eight. Maybe you could share a little bit about that and how you overcame. Pat: Basically, I was learning-disabled. It was all a label. At that point, just like anything, I didn't let it bother me. When you're 8 years old, or even 10, or even 16, you're not conscious of any of that. You're really unconscious of it until later in life when your parents tell you about it.  I got a 2.3 GPA in college. I didn't really think of myself as being really smart. I really saw myself more as a go getter. Someone who would actually be able to do whatever somebody told me to do. My office managers would tell me, "Pat, this is what you need to do to sell a house or to get a listing," I would actually listen where 99 of 100 other agents wanted to try it their own way or reinvent the wheel. That's how I grew everything in my life. It's just by copying off other people. Jason: You've had a lot of success where a lot of other agents haven't been able to experience success or they eventually folded in and just gotten out because they just couldn't make it. What do you attribute to being different? Is it just that you would listen and learn? Or do you have a little bit more tenacity and bite than most people? Pat: One of my favorite quotes is, "Perfect is the enemy of done." I never really had to have things perfect, but I always had to have things done. I think that served me in that I would get them done. If they weren't perfect and there was a problem, I would hire other people to make them perfect for me so that I could stay in my superpower, which would be getting business, doing business, making money.  It was like what Robert Kiyosaki always says, "The B students works for the C students." That's true with me, I think. I'll be able to get it done. I'll be able to come up with the idea and implement a copy of it to somebody and implement it, then just hire other people along the way to make it perfect or better. Jason: I love that idea of, "Perfect is the enemy of done," which is funny because I say to my clients of a whole training video that talking about it and getting their websites launched. I say, "Done is better than perfect," because once it's done, it can make money. It can do its job. If you're waiting for perfect, it takes forever. Let's get into the topic on hand, which is building a billion dollar business. How do you build a billion dollar business? Pat: How do you build a billion dollar business? One bite at a time. That's like an elephant [...]. It's crazy. With me, it's just one sale at a time, one staff member at a time, one commission at a time. With regards to properties and property management, it's the same thing. One unit at a time, one door at a time. You're just building on that. That would be the answer to the question.  So many people today want to get rich quick. The truth to the matter is to get rich is a slow process. You got to know how to get rich slow. If you know how to do that, you're going to succeed. About a decade ago, there's a movie out called The Secret. The whole half of the movie was talking about what you need to do to become a millionaire is to sit there and basically just tell yourself, "I am a millionaire. I am a millionaire. I am a millionaire." There's a great quote by Jim Rohn. He says, "Affirmation without discipline is delusion." What Jim meant by affirmation without discipline is delusion is you can sit all day and be like, "I am a millionaire. I am a millionaire," but at the end of the day, if you don't earn a dollar and save a dollar, you're never going to have a million. It really should be, "I save $10 a day, I save $10 a day." Or, "I earn $20 a day and save half." Whatever it is, the point is, you need to add discipline.  Jason: For those listening, they're struggling in their business or they’re wanting to grow their business, what do they need to realize that it's maybe holding them back? Pat: Themselves. The answer is themselves. There's someone else in another state, another country, that has the same goals, and aspirations as them, that's so far ahead of them already this year. There's no difference between them. As a matter of fact, that person somewhere else may be disadvantaged compared to them in some way. Meaning, they don't have the money, or they don't have the skills, or they don't have the degree, or they aren’t the right race, or the right sex, whatever the case maybe. They may be disadvantaged in many ways, but I guarantee you that there's tons of amount there that are way ahead of you with the same goals as you and there's no difference between you two. Jason: Yeah. We could hold on to our story and excuses or we can get results. We're the one creating our own blindspots. If we're the ones that creating our own blindspots, we're the ones that's holding ourselves back, then how do we see that? Pat: What you have to understand is how psychology and how people are raised, and how most people are raised. I'll speak for America or North America. The average two-year old boy hears a negative statement from his or her parents or people older than him 16 times for every one positive statement. They might tell that little boy, "Don't touch that." "You're doing it wrong." "Wipe your face, you're messy," anything that's negative. None of that is positive.  By the time you're 18 years old, your subconscious mind is conditioned to believe that you can’t do stuff because you're doing all these things wrong. The only way to reverse that effect on your subconscious mind is to work on your subconscious mind. That's where you basically take goal-setting to whole another level where you actually set goals which everybody's listening to this probably has goals set. You reduce those goals to ridiculous.  I just talked about earlier, whatever it is you want to do, let's say you want to buy a house once a year or buy a house a month, that means you need to look at 20 everyday. You set your goal to that. Then, you create an affirmation around it for your subconscious mind that says, "I analyzed 20 deals a day." If you analyzed 20 deals a day, your mind believes that you're supposed to be analyzing 20 deals a day, and your mind believes that you're supposed to be buying one house a month, then it's going to happen. You can't help it. Either one of two things are going to happen. I guarantee it. Either you're going to quit, meaning you're going to quit affirming, you're going to quit reading your goals, you’re going to quit focusing on your goals. Or number two, it's going to come true. I believed that if you focus on that goal everyday, whatever it is, buying a house, and you focus on what you need to do to get into that goal everyday, it will happen. You will actualize it. I think that's how you overcome the subconscious mind of yours that’s not believing that you’re worthy, not believing that you ever will be a millionaire. I never really had much of a doubt that I would do well, that I will be rich. I was lucky and I was naive enough. A lot of people struggle with that. They don't have that naivety. The way to work around that is reprogramming your subconscious mind but not just in glorious goals. Not just in big goals, but in how you're going to actually act to get to that big goal. Jason: I like this idea. You're saying if you have a big goal, you have to break it down into the smallest action, the action that you're going to be taking on a daily, consistent basis. Then, you create an affirmation connected to this. That affirmation is just basically that you're completing this microcommitement, this action. Like, "I'm going to cold call this many owners to see if they're out of state. To see if I can get them on for business. I'm going to do whatever." It needs to be a daily, consistent, action. I'm going to go to this many real estate network. I'm going to commit to that. Breaking down into the smallest action, "I'm going to take this many agents out for lunch and have a conversation with them. Hopefully, we meet the referrals." They need to start setting some micro commitment and creating affirmations that they're saying regarding these to affirm that they're doing it. Then they need to live with integrity and take action towards those affirmations. Pat: Absolutely. Jason: Say, somebody's doing the affirmations. They're believing in themselves. They're taking these micro commitments. Then you said they're either going to quit or it's going to come true. There's this tenacity that I sense in you, this relentlessness, that I think a lot of entrepreneurs carry, that they're just unwilling to give up. If you're unwilling to give up, eventually, the universe just got to cave to you because you're relentless. Eventually, you're going to get it. Pat: And giving up is hard. You don't want to give up on the ultimate goal, but you’re going to have to change how you get there. Things are going to pop up on your way. You're going to have to go around them. Some people would say that would be quitting but it's not really quitting. You're just doing things in a different way all the time. Jason: Right, like course correcting. Pat: Course correcting, yeah. Jason: You've worked with quite a few different entrepreneurs and business owners. What advice would you give to those listening that you would typically give out for those that are wanting to move towards goals and they're struggling to figure stuff out on their own? What would you recommend to them? Pat: Are they not setting goals? Or are they setting goals and failing? Jason: That's a good point. What if they're not setting goals? What if they don't have any goals right now? Pat: Silly. Then they don't have any goals. They're never going to get anywhere. I have goals since day one. I can't imagine life without goals, even today. Most people don't have goals. That's why they're in a situation that they are. Your circumstances are a direct result of your goals and how many times you review your goals.  Jason: Got it. First off, they've got to set some goals, then they need to review these on a regular basis.  Pat: Daily. I would add something. Maybe have an accountability partner. One of the things we do at GoBundance, The Tribe of Millionaires is we have what we call peer partners which are people in the tribe that keep each other accountable. If they're goal is to call 20 out of state owners everyday, they text them, and say, "Did you call 20 today?" Then, we have GoBuds, which are about four to five GoBros that are in The Tribe of Millionaires that meet on a bi-weekly basis to talk about their goals, talk about where they're at, what they've done, and what they haven't done, that sort of thing, and it works. The point missing would be the accountability aspect. Not only set goals, not only create a subconscious affirmation for each goal big and each goal small, meaning the act-oriented goals, the discipline-oriented goals, but bring accountability around those discipline-oriented goals to make sure that they get done. Jason: Got it. They need to be accountable with somebody. If they're accountable to one, then the likelihood of them actually it is probably none. Pat: [...] works so well. Jason: It's probably because they have a coach, right? Pat: Yeah. They have to go in and step on a scale every week or every day. They have to write down and track what they put in their mouth. If you do that and someone's looking at it, it works. But if no one's looking at it, you're not looking at it, you're not stepping on the scale, and you're not writing down what you eat, chances are you're not going to lose weight.  Jason: Yeah. I worked out with a trainer for a solid year to get in shape. He had me fill out a spreadsheet. Every time I showed up (like once a week), he was pinching me with things to measure my body fat. There was no hiding. He was like, "I could tell you didn't eat right this week," or, "I could tell you're not getting enough sleep because you're retaining water." He’s just tell these stuff. He's done these with so many people. Same thing with working with any business coach that I've worked with. There's this level of accountability, that I'm checking in with them. I know I'm going to be talking into them and say they're going to ask me, "Did you keep your commitments? Did you do what you said you're going to do?"  I think there's that positive pressure. We're so good at applying negative pressure to ourselves. I think it's rare for us as entrepreneurs to apply pressure in a lateral or a positive way among our peers or among our people that their goal is to level us up. We firmly are really good at attracting people around us to tell us that we can't do things, that it's difficult, that maybe we should get a job. We've all heard these things as entrepreneurs. We really do need to have some sort of accountability. We need friends, we need partners, we need those that are in our corner. We need a coach, we need mentors. We need people that believe and can support us in our objectives. Pat: I agree. That's why we created GoBundance. That's why we do what we do and why there are over 220 members now, why our retention is extremely high. It's just because of that accountability piece. Your life just amplifies when you put it out there in front of other people. Jason: Got it. I love the idea of adding an accountability partner. It’s a simple buddy system.  Pat, I appreciate you coming here on the DoorGrow show. Is there any other advice you'd love to share related to how people can get out of their own way, start working towards building the legacy that they want, and building the finances that they want? Pat: I'm sure everybody here has heard of the classic book, Think and Grow Rich.  Jason: You said, Think and Grow Rich by Napoleon Hill? Pat: Yeah. What Napoleon Hill did is he just went around rich people. He asked them, "How did you get rich? What are your habits?" There was a newspaper article that said Napoleon Hill had to break it down into two things. He actually asked for one thing, "Why people fail to succeed?" He said, "I don't have one but I have two." He said, "The first thing is they give up too soon." They're about to hit the gold and they stop digging. He said, "The second one is they fail to establish a proper mastermind." He was the one that came up with the mastermind concept. He had a mastermind with Harvey Firestone, Thomas Edison, Henry Ford. These are all big name people. They would hang out, grilled marshmallows at a fire, and share secrets.  That's how we came to write our latest book which is Tribe of Billionaires. I want to give everybody on the show an opportunity to get a copy of this if I could. You can get a free copy by going to tribeofmillionaires.com and all you've got to do is pay the shipping. It's a story of a guy who loses touch with his father. For 20 years, he doesn't see his dad. Then, his dad dies and he has to settle the estate. He sees the pallbearers of his dad's coffin. They're six guys. They're all billionaires and multimillionaires.  He scratches his head because he's like, "I thought my dad was a deadbeat. How are his pallbearers billionaires?" Then, he's lucky enough that in order to get his estate, his dad wants him to spend a week with all these rich guys. What ensues are lessons that he learned. He journals about these lessons after spending or during his weeklong time with these six pallbearers. That was what Tribe of Millionaires was all about. You can get it on Amazon for $20. You're welcome to have it for $7 or free. All you're doing is paying $7 shipping. You just go to tribeofmillonaires.com. Jason: Perfect. All right, I appreciate that. Check out tribeofmillionaires.com. It sounds like a really good story that teaches some lessons regarding money, finances, and growing your business. I appreciate you sharing that, Pat. Any other words you want to share before we let you go? Pat: Nope. I'm easy to find. Luckily, my last name is not really popular. Just type in Pat Hiban. You can find me in multiple places. Follow me on social media, Instagram, Facebook, everywhere. Jason: Perfect. Pat, thanks for coming on the DoorGrow Show.  Pat: My pleasure. Jason: There you have it. Check it out and get a free copy of the book. You said you can go to tribeofmillionaires.com.  If you're a property management entrepreneur that's wanting to grow your business, if you're looking to connect with other entrepreneurs, wanting some accountability from me as a coach, and some support, I recommend you reach out to DoorGrow. We would love to help you grow your business.  Until next time, to our mutual growth. Bye, everyone. You just listened to the DoorGrow Show. We are building a community of the savviest property management entrepreneurs on the planet, in the DoorGrow Club. Join your fellow DoorGrow hackers at doorgrowclub.com. Listen, everyone is doing the same stuff. SEO, PPC, pay-per-lead, content, social, direct mail, and they still struggle to grow. At DoorGrow, we solve your biggest challenge getting deals and growing your business. Find out more at doorgrow.com. Find any show notes or links from today’s episode on our blog at doorgrow.com. To get notified of future events and news, subscribe to our newsletter at doorgrow.com/subscribe. Until next time, take what you learn and start DoorGrow hacking your business and your life.

In this episode, you will learn: • Jim’s brief bio • What made Jim decide to adopt • Jim talks about a very important event in his life • What Jim’s diet looks like • How Jim stays healthy • Jim’s horizontal income and expenses • What Jim focuses on today • Jim answers a random question from the GoBundance app • Plus, so much more! Jim Sheils is known as the “Crazy Glue” for entrepreneur families. His popular “Board Meeting” strategy and other simple frameworks are helping thousands of business leaders worldwide reconnect where it counts the most: at home. His Firm, Family Board Meetings, LLC specializes in retreats, workshops and private consulting for entrepreneurs looking to strengthen their family lives while still succeeding in business. Jim’s ability to build immediate trust and create consistent results for his clients (and their children) has given him the opportunity to work with top organizations around the world including EO, YPO, Gathering Of Titans, Mastermind Talks, Harvard University and several top companies including Advisors Excel, Keller Williams and more. Through his work with entrepreneur families over the years, Jim has also become a leader in the movement to improve the education system for our children. (A growing concern in many entrepreneurial circles) Sharing his own family’s journey into alternative education, and the creation of his “Education Matrix”, Jim shows parents how to get involved in their children’s education without feeling overwhelmed and a roadmap to ensure their kids are receiving the most important lessons rarely taught in school. In addition to Family Board Meetings, Jim owns a private real estate investment company that has done over $200 Million in transactions. He is also the author of the #1 Parenting book “The Family Board Meeting”. Jim is an avid surfer and enjoys traveling with family and friends, especially his beautiful wife Jamie and their four children, Alden, Leland, Maggie and Sammy. Jim’s greatest adventure to date: donating a kidney to the greatest guy on the planet, his father.

Power of Your Mind Podcast Interview with Jim Stavis – When Hope Is Your Only Option In Episode #79, I am talking with Jim Stavis. Jim Stavis was diagnosed as a teenager with Juvenile Type I diabetes. He was forecasted to have a shortened lifespan filled with things such as kidney and heart disease, blindness and amputations. Jim had to develop a mindset that would use this disease to motivate him versus define him. Ultimately, he had a triple organ transplant (heart, kidney and pancreas) 15 years ago (at the age of 50) which saved his life and eliminated his diabetes and has made him a spokesperson for organ donation and transplantation which he now shares in an inspiring way with others, including through his book, When Hope is Your Only Option. We talked about: Advice Jim has for anyone going through hard times Whether he believes that some people are more hard-wired to survive adversity versus others How adversity has motivated you versus creating fear and panic in your life Jim's new reality - his wife is now undergoing chemotherapy for cancer - and how this aligns with his message of hope What Jim hopes to achieve by bringing this message of hope to the public And much more! Jim's Gift to You: For the first 10 listeners who request it, they will receive a free copy of Jim's book Web address of the book is www.whenhopeisyouronlyoption.com For more information about his book, When Hope is Your Only Option, or Jim Stavis, check out his websites: www.jimstavis.com www.whenhopeisyouronlyoption.com You can also follow Jim at his Facebook Page: https://www.facebook.com/jimstavisspeaks/ * * * * * Victoria Gallagher is a worldwide leader in Hypnotherapy, a #1 Best Selling Author, International Speaker, Life Success Coach, and Renowned Authority on the Law of Attraction. She has dedicated her life to empowering people all over the world to successfully live a life of liberty, aligned with their dreams through her effective meditative recordings and online courses. With the new HypnoCloud iOS app, you can achieve the wealth you desire, be healthy and fit, have the career you want, live the lifestyle of which you dream, and reach spiritual fulfillment. Download HypnoCloud from the App Store now: https://apps.apple.com/us/app/hypnocloud-relax-and-let-go/id1450270910 Begin your Personal Growth Journey Today with your 30 Day Trial to Personal Growth Club Video Training course for just $1. Start your trial now at: http://PersonalGrowthClub.com/My-Secrets For our listeners who found us on Power of Your Mind Podcast, go to Hyptalk.com and sign up for your Free Self-Hypnosis Video Training Course. Also First Time Customers get 35% off Your First Order of Hypnosis Downloads when you use the code "PODCAST" in your shopping cart at: Hyptalk.com Learn more about Victoria Gallagher and her new book Practical Law of Attraction at: VictoriaMGallagher.com If you enjoyed today's episode, please leave us a review! https://itunes.apple.com/us/podcast/power-your-mind-hypnosis-law-attraction-meditation/id1161784063?mt=2

The Washington Nationals win the World Series and do it in a way that's never been done before. It's not the Expos but certainly makes us think of them and what might have been. What Jim does to people now when people snub him on the street. Some Halloween Hoopla. We both prefer the same mini chocolate bar and what we don't mind leaving behind for the kids. Bianca Andreescu gets injured but what a season!! Baker Mayfield gets frustrated with the media.

“THE WAY TO CONNECT WITH PEOPLE IS TO LISTEN AND UNDERSTAND WHERE THEY CAME FROM…AND THEIR PHILOSOPHY.”Today our guest is Jim Footh, a Real Estate Principal here in AWS Finance and another one of our business partners.Today Jim takes us on an entrepreneurial ride from paper routes to Paris and explains why a weekend cruise involves driving his car into a lake.You’ll especially like this one if you’re curious about Real Estate. It was a great show, we hope you enjoy!2:07 | Living on an island and taking the ferry to work4:20 | Jim growing up, paper routes, detailing cars6:30 | Refurbishing an amphibious car, check out the pics!!https://www.charleskunken.com/blog/7/#JimsCar8:07 | Is the 'Seattle Freeze' real?10:20 | It's ok to use college as a time to explore13:10 | Advice for new grads - Ignoring the pressure we put on ourselves, and not comparing yourself to your friends15:50 | Moving to Paris, with 2 kids (1 & 3)....and no job (eventually at CBRE)20:03 | Life as an Expat21:00 | What does it actually mean 'to be in the real estate'24:40 | Cap Markets at Jones Lang LaSalle, making career choices in the present27:09 | What Jim discovered when he came to Amazon - everybody's prepared to swing for the fences30:33 | What's the toughest part of getting a deal through? Communication.31:10 | Why Data Centers are the toughest types of Real Estate projects.32:40 | The way you'll be successful is by having relationships33:00 | The advice Jim gives to his team. Patience.36:00 | Being good at communication at all levels.38:55 | What Jim looks for in new hires. Creativity & problem solving, culture fit, overcoming obstacles.41:50 | What advice Jim would give himself if he were starting out? Don't compare yourself to your peers, keep experimenting until you find something you enjoy.43:10 | Consuming content - books and thinking45:30 | 14 countries in 12 months46:05 | 3 people to have dinner with...Jim hacks my question, again47:50 | A philosophy for life. Listening, understanding people.Jim on LinkedIn: https://www.linkedin.com/in/jim-footh-mcr-ccim-769046a/--CONTACT THE SHOW:To subscribe to the Art & Work weekly newsletter: https://www.charleskunken.com/subscribe To find us online: https://www.charleskunken.com/podcast or email the show with any questions, comments, requests for guests, etc: charlie@charleskunken.comSid on LinkedIn: https://www.linkedin.com/in/dhodi/Charlie on LinkedIn: https://www.linkedin.com/in/charleskunkenThe Art & Work blog | https://www.charleskunken.com/blogsummary (weekly posts exploring creativity & mindset)Insta | https://www.instagram.com/cbkunk/ for #ThePlazaOfTruth, a daily 1 minute TV showfb | https://www.facebook.com/cbkunk—Theme music by Good Baby. ‘Rose Colored’ (instrumental version). You can peep the full music video here: https://www.

On this episode of the M&M Show, I invited good friend, former rugby league player and coach to teams including the Cronulla Sharks, Canterbury Bulldogs and the Tongan National Team, Jim Dymock. For Jim, who has had years of experience playing with and coaching exceptional sportsman, there is more to the 1% best players than skill alone. With a deep commitment to family and integrity, Jim has an unexpected approach towards his players, their training and the attitude he encourages on and off the field. To find out what elite coaches are really looking for in our top sportsman, tune in to this episode of the M&M Show.⁣ ⁣ SHOW NOTES⁣ ⁣ [4:10] What does it means to 'compete every time'?⁣ ⁣ [9:00] Pre-game rituals, do they help on field performance?⁣ ⁣ [11:30] What Jim believes distinguishes the best players.⁣ ⁣ [14:47] Jim's professional hardships and his mindset when working through disappointment.⁣ ⁣ [23:32] How the game of rugby league is changing.⁣ ⁣ [29:55] The defining characteristics of the top 1% of players.⁣ ⁣ [36:00] Generational challenges of today's young players.⁣ ⁣ [39:10] The risk ego places on professional rugby players and their career longevity.⁣ ⁣ [44:50] Where does Jim think rugby league is going in the future?⁣ ⁣ [48:58] What makes a great coach? For all show notes and subscription information you can find us via Website: http://muscleandmindpodcast.com

Do you have a healthy relationship with money?  Today, Jim Black discusses the different types of money relationships that people experience and how they form. Jim also explains how he guides clients towards a healthier mindset so they can stop worrying and start enjoying their dream retirement. In this episode, you’ll learn: What Jim considers to be a healthy view of money Which technique The Retirement Solution uses to help eliminate clients’ retirement-spending guilt  Why Jim considers himself to be like a therapist with clients Jim’s tips for overcoming spending therapy What it means to separate yourself from your money and why it’s important Why earning more doesn’t mean you need to spend more And more! Discover how your money relationship might be shaping your decisions and learn how to enjoy your happily ever after! Resources:    The Retirement Solution Inc.  DA-001246.1

What Jim thinks of Mitch Marner's over the top hockey dad. His answer might surprise you. What Pat Quinn did in his coaching days that totally crossed the line. The story of the freakiest hockey fan ever and what he did to get that title. Also, how come Walter Gretzky's house is basically an open house? As the Sens open pre-season, we have some surprising answers in our fan poll: Who will lead the Sens in points this season? Jim butchers another edition of Super Trivia and shockingly has an interesting take on NFL injuries. On the TV front, Steve wonders why they're remaking Stephen King's The Stand because the original completely sucked. And Jim was up all night watching Crime Dramas.

In this special episode of Inside Look, “Peter’s” first ever mentor, Jim Franco, stops by for a long awaited reunion. Jim tells about how he started his first couple businesses and walks us through his failures and successes. He tells us to trust the process and to never stop going after your dreams! We also get to hear the secret to being happy!    “You can either be fixed minded… or open and growth minded.” “Trust the process.” - Bedros Keuilian   Here’s what you’ll discover: 21:02 - How Jim lost his first customer 23:11 - What it took Jim to start making software 24:30 - Jim’s first computer costed him more than his house 29:25 - What Jim’s first side hustle was 30:33 - How Jim acquired the company he worked for. 48:10 - What life is all about   “There’s more opportunity today than ever in mankind.” “I saw the vision.” “It just takes dedication and hard work.” “My employees are happy.” - Jim Franco   Follow me on Instagram: @bedroskeuilian   Buy Man Up and get Bedros’s High Performance Leadership Course for FREE: https://manup.com/   Make sure to review us on iTunes: http://bit.ly/theempireshow   Youtube: https://youtu.be/y5NOa3h6_Bc

General Jim Molan, AO, DSC is a former soldier, diplomat, author and speaker. We explore all things from why 'Andrew' is called 'Jim' through to winning the war in Iraq, border security and national energy policy. Of course we go low-brow too! Jim has unfinished business in Australian politics. He explains why! Unbeknownst to Jim, we personally selected 'General Jim's' close protection team leader in 2004.... and we have some inside information on General Jim! We share it too! As always we continue to show learned insubordination to our highest ranking former military officer! PS: Apologies for the audio quality ..... as you know we suck at podcasting!      Intelligence Summary (INTSUM) 3:45. Speaking Tok Pisin! Papua New Guinean 'Tok Ples'. A Young Jim in the Pacific Islands Regiment. 5:40. Jim gets warned! 6:10. Tim talks Henry Kissinger! 6:40. What Jim is most proud of. 12:00. What Jim is least proud of. 14:00. On styles of leadership.  17:40. Kipling's world. 18:45. The human part of leadership.... and a lack of hubris. 19:40. General Jim on East Timor.... what would he have done differently (hindsight)? 21:41. Clausewitz and Jim. War is politics by other means. 25:45. Is politics, war by other means? 28:05. 2004 Iraq. Stories from Jim's SAS Close Protection Team Leader  33:00. 2004 Iraq (cont'd). When there is an SAS guy involved.... the walls have ears! Stories from the walls! 36:39. Why Jim's SAS Close Protection Team didn't let him nap! 38:15. Leadership advice to any junior leader 44:25. The battlefield of politics.  49:25. The future of Jim in politics? Paraphrasing Churchill...... 50:00. On border security. 52:40. On energy security. 55:10. Quick Questions/ Quick Answers (kinda!). 58:38. Who Jim invites to his dinner party (living or dead). 1:01.00. The final say (and appropriately).   https://en.wikipedia.org/wiki/Jim_Molan https://twitter.com/jimmolan?lang=en   Music By:  The Externals    (as always!!!!)...... check them out on Spotify      

Jim Cochrane is a well-known business advisor. In this episode, Jim explains how he uses Facebook Messenger bots to drive massive engagement and sales.  Key points: 2:30 Why do you have a site named SilentJim.com – Gumball machines? 5:01 Why did Jim decide to use Messenger bots? 8:40 Compelling content will give you 90%+ open rates 11:20 How Jim gets subscribers on their Messenger Bot list 13:20 Going Live on Facebook is a great self-boosting strategy 15:15 What Jim does to get additional information from people on Chatbots 19:10 What he does with Facebook ads and ecommerce chatbots to grow his audience 19:50 Jim’s strategy for deploying ecommerce chatbots   20:30 The video Jim created that drove millions of views 22:08 The two metrics Jim looks at to determine content success 26:16 What does Jim tell skeptics about Facebook Messenger?   What is your favorite chatbot, AI Voice app or AI Solution?  http://ManyChat.com Find Mark Fidelman www.fanaticsmedia.com @markfidelman Twitter and Instagram  @fanaticsmedia Twitter and Instagram  Facebook: www.facebook.com/fanaticsmedia LinkedIn: http://www.linkedin.com/in/fidelman Jim Cockrum is leading the way guiding his 50,000+ member entrepreneur group on a mission to change the way the world does business. A revered business advisor, Jim is ranked highly among the most trusted Internet Marketers in the world (among hundreds of ‘experts’ his name keeps showing up on top) according to the 40,000 voting members of an independent watch dog service. His mentoring focus is to assist those who have an entrepreneurial heart and help them build sustainable income streams online - and it's working! Join thousands of successful entrepreneurs who have learned to launch or grow thriving online businesses using cutting-edge, exciting strategies for Amazon FBA, eBay, self-publishing, online marketing and other proven online strategies as taught by author Jim Cockrum just simply listening to his free podcast and utilizing the lessons there. As arguably the all time best-selling author in the world on the topic of online business success, Jim's recently updated "Silent Sales Machine" book has been the cornerstone tool launching countless success stories. Silent Sales Machine Radio teaches the principles from his book and is for anyone who is looking to build or start an online business the RIGHT way with advice from one of the most trusted names in online market. Join him at https://SilentJim.com

The Learning Leader Show With Ryan Hawk #319: Jim Clifton Full show notes can be found at www.LearningLeader.com  Personal Excellence 2.0 workshop: www.RyanHawk.me  Jim Clifton has served as CEO of Gallup, a global leader in consulting and public opinion research and analytics, since 1988. Under his leadership, Gallup has expanded from a predominantly U.S.-based company to a worldwide organization with 30 offices in 20 countries and regions.  Leaders who sustain excellence = They don't set out to get rich, they have a purpose that drives them The mission overpowers everything else They build advantages for themselves through compound learning -- Stack your learning Teach the "story of the day" Be part of really hard projects -- the front line war battles Advice to someone earlier in their career? Focus and double down on your strengths CEO of Gallup -- The beginning... Won a big account (Cargill) -- It was huge to create momentum for his new business Don Clifton (Jim's dad) built the StrengthsFinder -- And then bought Gallup in 1988 The StrengthsFinder was built from 34 themes Don was a scientist.  He went on bombing raids and was a war hero as a lead bomber.  A navigator. It's The Manager is the biggest discovery they've made When studying the truly great companies, the commonality is the management  How to create a high development culture? People want to be developed -- And then find the role that fits their unique strengths to maximize their potential What Jim looks for when making hiring decisions: Drive They love to practice... They like to work Where have your most talented people come from? "Stars were recruited by the managers themselves."  Great managers know great people.   "Presentations matter.  A manager must get good at it." Managers must be great coaches: "Coaching is sitting down and sharing purpose..." Shock and Awe visitors that meet at your office: "The entrance to your building show wow them."  Small details are very important.  Landscaping matters.  Pay attention to the feeling you get when you drive up to the building.  It helps with your internal employees as well. "People join because of the company and leave because of their boss." Currently, only 34% of works are engaged (according to Gallup poll) India/China are at 6% The issue with promoting the top performer at a role (Example: The #1 sales rep becomes the manager) The top individual contributor doesn't always make the best coach.  In fact, often times, they don't. Give superstar individual contributors bigger titles and more money as a way to promote them.  Don't force them to management when they don't show the desire or ability to lead others. "There must be two paths."  "Leaders need to see the future well, and excite others.  The good ones have an unusual relationship with risk." The Gender Gap Statistically, women run more engaged teams than men How to manage and nurture creativity? Need ideas from teams close to the action (have a front line obsession) You want intrapreneurship and foster an environment for that to pull out the great ideas The difference in two teams: The best negotiators are the ones who do their homework Present in a neutral way, calm, collected, ask questions, try to learn, better understand the other person's position When you work for a bad boss, you get cognitive contraction:  You lose levels of intelligence When you work for a great boss, you get cognitive expansion: You become smarter, innovate more, and do better work   A boss has incredible power.  And that power needs to be used for good.

Jim Smyth, is the mortgage prinicipal adviser at First Stop Mortgages & Protection NI Limited. Jim started off in Protection in 2012 and got into mortgages in late 2018. In this episode you’ll hear;- Jim’s backstory in his career life. The importance of educating people about your services. Jim’s experience with a business coach he had hired. How Jim and his brother expanded his business from Protection into Protection & Mortgages. Jim’s first experience with a successful door to door business sale. Techniques deployed by Jim to seek referrals. The introduction of Social Media to grow their business. Jim’s advice to people who want to get started in the Mortgage business. Methods on how to optimise on Social Media Marketing. Free video resources by Jim Smyth. What Jim would do if he was to start from scratch today. Importance of personal branding over commercial branding like logos. How Jim and his team generate reviews for their business. Jim’s advice to people struggling with Social media marketing. Links Jim Smyth On Linkedin Jim's Website

03:18 – Harry welcomes Jim Beach to the podcast 03:56 – The genesis of Jim’s podcast, School for Startups Podcast 07:13 – How Jim was introduced to podcasting 09:08 – Early concerns Jim had about podcasting 13:39 – Why Jim chose to commit to a daily show 14:43 – Jim’s workflow 18:49 – The difficult task of measuring success rates 20:13 – Jim talks about Cyber Ears, the hosting platform he utilizes 23:48 – Jim recalls the first podcasting event he attended 26:53 – The Small Pond strategy 29:08 – Harry’s opinions on podcast consumption 33:16 – A recent report on podcasts from Edison Research 33:50 – Jim talks about his love and passion for entrepreneurship 37:34 – The Pakistan Furniture business challenge 43:13 – The genesis of the School for Startups book 46:15 – Jim speaks to having a short memory when it comes to his interviews 47:39 – What motivates Jim to continue having conversations 49:02 – What Jim looks for in a prospective interviewee 52:44 – The transcription service that Harry uses 53:19 – What keeps Jim motivated 55:28 – Why Jim chose to keep politics out of his show 55:59 – The importance of creating a personal connection with the audience 57:36 – What is something Jim has changed his mind about recently 59:18 – What is the most misunderstood thing about Jim 1:00:13 – Where listeners can follow Jim and his podcast Click here to subscribe on your favorite podcast app!Does your podcatcher support chapter marks? They're embedded here as well!★ Support this podcast on Patreon ★

Jim Clifton is the Chairman and CEO of Gallup, an American analytics and advisory company founded in 1935. Jim has been the CEO since 1988 and under his leadership Gallup has expanded from a predominantly US based company to a worldwide organization with 30 offices in 20 countries. Gallup is made up of 2,000 professionals plus 35,000 contract workers across 160 countries. Jim is also the co-author of a new book called It’s The Manager, which is based on data Gallup has collected from their largest study on the future of work. The book examines 52 discoveries found from that study that point to why managers are the biggest factor in your organization’s long-term success. From the Gallup study Jim and co-author Jim Harter found six things that have been done in the past that most organizations still seem to hold on to. These six things need to be changed inside of organizations immediately in order for organizations to stay relevant and successful in the future of work. One of these six changes Jim talks about is the shift from working solely for a paycheck to now the need for purpose and meaning at work. The things that employees want has changed over the last few decades. When Jim was starting out in the workplace in the 70s and 80s he says he wanted 40 hours a week and a fair paycheck out of work, that was it. His main dream and focus was on getting married, having kids, having a nice house, etc… But now with the new generations coming into the workplace they don’t have the same dreams and aspirations as Jim and his generation did. “My generation got married like 15 years earlier on average than this generation. We had a bunch of kids and we also owned our homes. But all of that means that when I went to work, I really wasn't concerned with what the mission or purpose was of the organization. I mean this is a striking difference, but now I'm staying with millennials because they're 40% of the workplace when they come to work. They're saying, my life now merges with the workplace, not with my family, and I need to know that if I'm going to spend all this time here, how does that fulfill that need? Because my job is much more a part of my life than any generation ever.” Another change that is pointed out in the book is the need for managers to focus on employee development instead of employee satisfaction. Jim says, while there is nothing wrong in providing perks for employees, it should not be the reason employees come to work. There’s been a rising trend in organizations believing that they need to provide ping pong tables, latte machines, nap pods, free lunch, etc...but employees want to have a real purpose behind the work that they are doing. Employees want to know that the managers are going to work on their strengths and help define a development plan and help them grow inside of the organization. As stated in the book, “When you have great managers who can maximize the potential of every team member, you have delivered on the new global will: a great job and a great life. That is the future of work”. What you will learn in this episode: What Jim’s first job was and how it changed his life The biggest changes Jim has seen in the workplace over the past few decades The difference between a coach and a manager Jim’s view on perks in the workplace Why organizations use workplace practices when there’s no data to support that they work A look at the research and findings for the book, It’s the Manager Contact Information: It’s The Manager on Amazon   Jim Clifton on LinkedIn 

Avination, welcome back to the Pilot to Pilot podcast episode 57 featuring Jim Sorsby aka Captain Moonbeam. Jim has an incredible story and it is one that you will not want to miss. Avination, I need your help, I want to get this podcast in as many pilots ears as possible. Make sure you are sharing this with all your aviation friends! Some of the things Jim and I talk about are... How Jim got hooked on Aviation.  Why Jim convinced himself aviation was too expensive.  Jim was 28 when he started his training.  Took Jim took Jim 2 years to get his PPL   What Jim did to make money before he became a pilot.  Why Jim quit his day job with only his PPL.  How and why Jim quit regionals.  Why it is important pilots know the history of aviation hiring.  Jim doesn’t believe someone should pay for a type rating.  Jim talks about working full time while he was training  Jim talks about failing two check rides.  Talks about an examiner voluntarily turning in his ticket.  What Jim's mentality was like after he failed his first check ride.  How a failed check ride is nothing more than a learning experience.  How people create their own limitations.  Network, network, network  How a lot of jobs never make it to job boards.  Talks about the different types of flying Jim has done in his career.  Jim lists about every plane that he has ever flown.  We find out why Jim made his Youtube channel  Why Jim still has to force himself to make sure he films himself in his videos.  Jim answers your questions.   We talk about being careful about building your time  I hope you enjoyed today's episode. Make sure to leave a review on iTunes and check out our website! Happy Flying, Justin

In today’s episode, the Getting Smart team takes a look at Woodrow Wilson Academy of Teaching and Learning to learn more about the up-and-coming competency-based academy. The mission of the academy is to reinvent American teacher preparation. Formed in 2015 at MIT, the Academy offers a competency-based Master’s in education in secondary-school STEM. Other programs will be added later, as well.   In today’s episode, Tom will be interviewing James Tracy, the President of the new teacher preparation program (since 2018). This Stanford Ph.D. is a leading voice on innovation, a board member at Boston’s LearnLauch, and former Head of a respected Rhode Island prep school. They discuss the distinctive design features of the teacher preparation program at Woodrow Wilson Academy, what Jim hopes to accomplish in his role as the President of the new teacher prep program, and the importance of making changes in education scalable and adaptable at zero cost to even the least-resourced school.   Listen in to hear Jim’s unlikely path to education leadership and why he is as passionate about empowerment as innovation!   Key Takeaways: [:16] About today’s episode. [1:02] Tom welcomes Jim to the podcast. [2:05] About Jim’s early education growing up and how he went from high school drop-out to Stanford History Ph.D. [7:07] Jim’s experience as a white male studying African American struggles for progress. [10:53] How did someone, such as Jim, with a passion for individual and collective empowerment and appreciation for social justice, end up as a leader in private schools? [12:42] Jim talks about some of the innovative programs he launched at Rocky Hill. [20:17] Does Jim remember when Arthur Levine published “Educating School Teachers” in 2006? Jim also speaks about the key driver Arthur’s work has been for him. [23:33] Jim talks about the importance of making these changes scalable and adaptable at zero cost to even the least resourced school on the planet and why he feels so driven to work in education and help make these changes possible. [26:23] Jim talks about what he hopes to accomplish in his role as the President of the new teacher preparation program at the Woodrow Wilson Academy. [28:34] What Jim thinks are the distinctive design features of the teacher preparation program at Woodrow Wilson Academy. [33:30] Jim talks about his stance on teacher prep and his challenge right now as the President of the new teacher prep program at Woodrow Wilson Academy. [37:35] Where to learn more about Jim and Woodrow Wilson Academy online.   Mentioned in This Episode: James Tracy (LinkedIn) Woodrow Wilson Academy of Teaching and Learning Museum of Fine Arts, Boston MIT Rocky Hill Private School Cushing Academy Arthur Levine The Woodrow Wilson National Fellowship Foundation “Educating School Teachers,” by Arthur Levine @WoodrowAcademy on Twitter   Want to Learn More About Competency-Based Education? Listen in to Episode 177 — “Scaling Competency-Based Education: Equity-Focused Strategies for Policy and Practice” where Tom and Mary Ryerse dive into the show-what-you-know landscape!   Get Involved: Check out the blog at GettingSmart.com. Find the Getting Smart Podcast on iTunes, leave a review and subscribe.   Is There Somebody You’ve Been Wanting to Learn From or a Topic You’d Like Covered? To get in contact: Email Editor@GettingSmart.com and include ‘Podcast’ in the subject line. The Getting Smart team will be sure to add them to their list!  

Thanks to all the people who helped fill in Jim's chair while he was off teaching high school kids how to write code! 4:00 What Jim learned while he was gone. 6:50 YouTube Chat and Hangouts 10:00 Maybe try Streamyard 13:00 Hangouts going away? Separating Shows For a Separate Channel? 22:00 Charitable has an outage - this means your audience can't download your show 23:20 YouTube Chat has people putting nasty comments from Bangs naughty Bits 32:49 Ross fills us in on Steamyard https://streamyard.com/pricing 40:34 Thanks to our awesome supporters 42:25 How to learn Narrative podcasting? From the Football History Dude Mike Rowe the Way I Heard It Book: Out on a Wire Out on the Wire Podcast Ghost of football episode on Radiolab Cathy Heller Interview on School of Podcasting Carolyn Cole from Boomertank 57:00 Jim's Wife on his podcast 57:34 School of Podcasting Top Peeves POST SHOW 01:00:00 Jim's mega subscribers 01:01:18 Sonaar.io Wordpress Themes for Podcasters 01:02:00 Why Dave's had it with Divi 01:05:00 I love Managewp and is Pretty Links written Poorly? 01:06:03 Maple Grove Partners is a great web solution (if you're not using Siteground or Coolerwebsites.com) 01:09:20 Jim's thoughts on Spotify 01:12:00 Soundcloud next? - Anchor actually had a sponsor that wasn't anchor 01:14:00 Best Live Platform? from Johnson of No Cupcake Zone Youtube is what we are using and C920 WEbcam Rode Rodecaster Pro Mixer/Recorder/Headphone Amp/Jingle Player Check out Streamyard for Free Live Streaming 01:24:00 The Live Show Items to Consider 01:28:10 is it possible to make a living as a podcaster? Connect With Jim and Dave Find Jim at www.theaverageguy.tv Work with Dave Jackson at  the School of Podcasting or let him be your podcast mentor

In this week's episode of the Working With Podcast, I answer a question about managing multiple roles in your life. Links: Email Me | Twitter | Facebook | Website The Beginners Guide To Building Your Own COD System The Working With… Podcast Previous episodes page Carl Pullein Coaching Programmes   Script Hello and welcome to episode 64 of my Working With Podcast. A podcast created to answer all your questions about productivity, GTD, time management, self-development and goal planning. My name is Carl Pullein and I am your host for this show. Well, I hope your year has started well and you are making significant progress on your goals. This week, I have a great question about managing multiple roles in your life and I know many of you out there are not just doing a job, you are also a parent, a friend, a teacher and perhaps a church or community leader. These are roles that create specific tasks and projects that you need to be managing.  Before we get into this week's question, if you haven't already enrolled in my FREE Beginners Guide To Creating Your Own COD system, then now is a great time to do so. The course packed full of ideas for you to create your own productivity system around the basic principle of Collecting, Organising and Doing (See C.O.D) the foundations of any great productivity system is simplicity and you can't get any simpler than COD.  So, if you do struggle with productivity, then this course will only take you around forty minutes to complete and once you complete it you will have the basics to create your own system and a system that will grow and work for you whatever your roles are now and into the future. So go on, get yourself enrolled now and begin a whole new productive life.  Okay, onto this week's question and that means it's now time for me to hand you over to the mystery podcast voice for this week's question.  This week's question comes from Jim. Jim asks: What are some strategies to manage a personal and professional life that is composed of many, multiple roles? Thank you, Jim, for the wonderful question. What Jim has done here is just a few simple words has described what most people face. That is a life with multiple roles. So the question becomes, how do I manage all those roles?  Now, the first thing I am going to assume is that most of you listening to this podcast use some form of to-do list manager. Either that is a full Digital system such as Todoist, Trello or Omnifocus or a simple notebook and pen. When you have many roles it is important to have a place where you can manage all the tasks you need to do to maintain those roles.  So the first thing I am going to suggest is you create an areas of focus area in your to-do list manager. This needs to be quite separate from your projects list. Now for most of you using a task management system, you are likely to have an area where you list out your various projects. These projects are deadline specific and you complete set of defined tasks that will lead you to a completed project by the deadline date. Once the project is complete you can archive the project.  Areas of focus are quite different because they have no deadline date, or at least no fixed deadline date. An example of this would say if you run a blog. Each week there will be tasks you need to complete to write and publish a blog post, but the blog itself has no deadline date because you are writing and publishing every week. So you have an area of focus called “blog” and inside that will be your recurring writing tasks and maybe some maintenance tasks you need to perform from time to time.  Now, the changes come when you have a specific project related to your blog. Let's say for example you decide to redesign your blog. Now you have a project because the redesign of your blog will have a deadline—a date you want to complete the redesign by. When this happens you can create a project for the redesign in your active projects list for the redesign.  So hopefully that gives you a basic definition of what a project is an what an area of focus is. So let's look at Jim's specific question. If you have multiple roles such as a parent, a community leader you are going to have regular recurring tasks related to those roles. If you don't that's great, but you should still create the area of focus—I'll explain in a moment.  For those regular recurring tasks related to your roles, you can put them into your area of focus. For example, if you spend Saturday afternoon doing activities with your kids, then you may have a recurring task to talk with your kids about what they would like to do each week. Or if you are a community leader you may have to prepare an agenda for a monthly meeting. All these tasks can go into your area of focus related to your role. Weekly activities with your kids and preparing the monthly agenda recur, individually you could argue they have deadlines, but as they recur regularly I would not consider them as individual projects. That would just make your active projects list overly long and unnecessary.  Other areas of focus that you can use are for things like professional development, or side projects such as a part-time business you are building. Way back in the late 1990s I had a part-time business as a mobile Djay. Most weekends I was doing a disco somewhere and each event I did was different. Sometimes it was a wedding and in the UK it is the tradition for the bride and groom to start off the dancing with their favourite song. That meant for each wedding we did I needed to find out from the bride and groom what their first dance song was to be. If I did not have it—and in those days we used CDs, not MP3s—I had to go out and buy it. Other things I needed to find out each week was what kind of event we were doing, was it a birthday? A company event or something else. I also needed to know the age group of the people attending as that affected the kind of music I played. All these questions needed answering before the event, so I used a checklist in my Franklin Planner that contained all the questions I needed to ask our agent. I would have a recurring call every Wednesday with our agent to get the answers to these questions. Today I would be using my digital to-do list and it would be much simpler as I would create a recurring task in my Djay area of focus to call my agent each week and have the questions I needed to ask in a templated checklist for each event in Evernote.  If you have multiple professional roles such as I do, I am an English teacher and a have my productivity business. I separate these out in my areas of Focus. I have my English teaching business as an area of focus and single action tasks such as doing something for a student can be placed in there. Likewise, if I need to do something for my coaching clients, I would place that task in my productivity business's area of focus.  When you have multiple roles, and I think most of us have if we really sat down to think about it, having a separate place for your areas of focus can help to keep you on top of everything going on in your life. Now we have to remember there are only 24 hours in each day and we can't change that. Mondays for me, for example, I have a lot of English classes and so on Sunday when I plan my day, I know to look exclusively in my teaching areas of focus folder because that is where my focus for the day is going to be. Likewise, on Friday afternoons I do all my video recording, so on a Thursday I look at my YouTube Channel area of focus as well as my content scheduling board to see if there is anything I need to focus on when I do my recordings. When I check my calendar I know if I have a coaching call the next day and who with, so I can review my notes and client feedback and do some preparation for the call before the call itself.  Another great reason to use areas of focus is you can decide if you want to spend a month focused on a particular area of your life. The end of the year holiday season has just ended and for many of 'sus we may have eaten and drunk a little too much. So it's get back in to shape season. So, if you have an area of focus for your health and fitness you may decide that this month you will put a lot more focus on that area and do a lot more activities related to losing weight and getting fit.  One more thing and I know this is specific to you, Jim, is if you want to build a professional speaking career. This again would be an area of focus. Each new speaking engagement may become an active project, but to build the career there are going to be a number of activities you will need to do each week. You will need to be developing your expertise in your chosen area, you will need to be communicating with agencies and conference organisers etc. These will be ongoing tasks and so should be an area of focus. So if you decide to send out five to ten profiles to event organisers and agencies each week you will have a task to do that either on a specific day or spread out over a few days each week.  So, if you do have multiple roles, and I am sure you do as we all do in some form or another, I would spend some time thinking about the different roles you have and decide which ones you want to focus on. Then create an area of focus for each one. Do not worry if some have nothing in them at the moment. It could be that you decide that some of those areas you do not want to focus on right now. When you do have the list put together though make sure you review them each week when you do your weekly review. That way nothing is being forgotten and you can decide if you want to put some focus on those areas during the following week.  Remember, an area of focus does not have a deadline date, a project does. You may have projects that come from an area of focus from time to time and you can create that project in your active projects list. As soon as the project is complete you can archive it and put the management of the project in your areas of focus if it needs managing.  I hope that has answered your question, Jim and thank you for sending it in.  Don't forget, if you have a question you would like answering on this podcast get in touch either by email (carl@carlpullein.com) or by DMing me on Twitter or Facebook.  Thank you so much for listening and it just remains for me to wish you all very very productive week. 

Jim Kwik is a world expert in speed-reading, memory improvement, and optimal brain performance.  As the CEO and Founder of Kwik Learning, Jim’s cutting-edge techniques and impressive mental feats have made him a highly sought-out brain trainer for top entrepreneurs and organizations with clients that include Virgin, Nike, GE, Fox Studios, Harvard University, and Singularity University.  In this episode, Jim and I discuss his top strategies for memory and learning, motivation, limiting beliefs, digital distraction, and nutrition.  Show Notes: 00:30 -- Kevin's childhood memory challenges (and the self talk that followed) 03:30 -- Luminosity; Lion's Mane Mushroom; Phospholipid Omega-3 DHA 04:30 -- How Jim started as the "boy with the broken brain" 09:03 -- The impact of limiting beliefs on learning and memory  13:20 -- What Jim learnt while visiting nursing homes and seniors' centers  18:50 -- 'The Power of Positive Thinking'; Dale Carnegie; Napoleon Hill  20:00 -- Subvocalization as a constraint for fast reading 23:32 -- Why clarifying your motivation is the missing factor for optimal learning  26:30 -- The Albert Einstein quote that shaped Jim's perspective on learning 30:00 -- Jim's 'Head, Heart and Hands' approach 31:17 -- Simon Sinek 37:48 -- The limitations of IQ and standardized tests 40:15 -- How respect can be used as a powerful tool for remembering names 43:55 -- Post traumatic growth  47:40 -- What Jim uncovered about personal responsibility from Stan Lee  49:50 -- Jim's Morning Routine  51:05 -- How to remember 10 new peoples' names at a party 52:25 -- 'The 7 Habits of Highly Effective People'  53:30 -- Jim's strategies for digital overload and digital distraction  56:11 -- Creating new habits: Dr. B.J Fogg  58:45 -- Force multipliers: Jim's podcast 'Work Smart - Not Hard' 1:02:11 -- Why Jim has a 10 foot Hulk in his backyard 1:04:00 -- Jim's 'Be, Do, Have, Share' success formula  1:05:29 -- Dr. Wayne Dwyer 1:06:40 -- Self talk is 'software' that needs to be worked on 1:08:04 -- Information plus emotion leads to long-term memories 1:11:00 -- Why Jim uses the Pomodoro Technique  1:11:58 -- Jim's top 10 brain foods 1:12:45 -- The 2,500 year old memory technique Jim uses with his clients  1:16:35 -- The P.I.E. method 1:21:03 -- Jim's 'Vowel' strategy for retaining complex information  1:25:05 -- Digital dementia  1:31:47 -- Connect with Jim at 'Kwik Brain', and on Facebook, Instagram and Twitter

Part of becoming a Renaissance Man requires having a healthy dose of skepticism.   Financial Survival Network’s Kerry Lutz visits with Jim during Freedomfest as they discuss a myriad of topics including the value of skepticism on today's episode.   Welcome to the Way the Renaissance Man podcast. This is a show about ideas, personal empowerment, and celebrating the rational life. Our goal is to help each other discover the tools needed to better focus our minds, integrate our thoughts with actions, and live the lives we really want with your host Jim Woods.   Who's On:  Today's Guest is Kerry Lutz, author of “Viral Podcasting: How To Earn A 6 Figure Income From Your Podcast,” and founder and host of the Financial Survival Network. Kerry Lutz has been a student of Austrian Economics since 1977. After graduating from The New York Law School, he became an attorney and lifelong serial entrepreneur. His diverse career has included running a legal printing company, practicing commercial law and litigation and founding a successful distressed asset investment company. After the 2008 financial collapse and the continued global economic deterioration, Kerry realized people needed a reliable source for accurate information. The ability to perceive economic reality, as well as to separate truth from governmental inspired economic fantasy will be essential for economic survival and prosperity in the years ahead. In 2010, Kerry gave up most of his other interests to pursue his long held desire of becoming a radio show host. Thus the Financial Survival Network was born. Its mission is helping you to prosper and thrive in the New Economy. He has done hundreds of interviews with such financial luminaries as Peter Schiff, Harry S. Dent, Martin Armstrong, Jim Rogers, Marc Faber and Peter Grandich. He continually releases new segments and interviews on iTunes and YouTube. His new Triple Lutz Report was an instant hit and continues to increase audience share. As he says, “The Financial Survival Network, It’s All About What’s Next!“  What's Discussed:  The differences of opinion Jim and Kerry have about Facebook, what they agree on and why that’s a good thing. Why Kerry believes stupidity has become an exalted state of being.  What Yossarian, the character from the book “Catch-22” by Joseph Heller has to do with shaping Kerry’s political views? Why Jim feels that book was influential in American history. What does Kerry mean when he says, “it’s important to not let the father of the wish be the father of the thought” and the lesson he learned. What Jim identifies as one of the biggest challenges in today’s fake news era and what we must do specifically to overcome that challenge.   And much more...    Learn More with Links:   Kerry Lutz's Website: http://financialsurvivalnetwork.com/   Jim's Websites: WayOfTheRenaissanceMan.com Jim Woods Investing   Now, we want to hear from you! Would like to share your opinion or make a comment on the Way of the Renaissance Man podcast? If so, then please leave your comment or questions in the space provided below and share this article with your friends and family on Facebook, Instagram and Twitter. Your comments or question could be chosen as our featured Ask the Renaissance Man Anything on a future episode. Tags: Kerry Lutz, financial news, financial survival network, financial survival network podcast, viral podcasting book, investing, inflation, market crash, foreign currencies, precious metals, gold, silver, platinum, palladium, rare coins, jim woods, successful investing, renaissance man  

My guest today is my friend and coach Jim Fortin, and he is talking about the 4 steps to master in your life so that you can finally get out of your own way and get more of what you want (with less effort)! To learn more about how to do this, I’m bringing Jim on live this Wednesday, September 12th, and to join us simply visit http://jameswedmore.com/live. If you enjoyed this episode and it inspired you in some way, I’d love to hear about it and know your biggest takeaway. Take a screenshot of you listening on your device, post it to your Instagram Stories and tag me, @jameswedmore! In the episode you’ll hear: How what Jim talks about today will differ from the first two times he appeared on this podcast His “Four Pillars of Impeccability” and what they can do for you The ways our ego and physical world is holding us back What balance really is and how to do it right Why we should never use money to define ourselves, and what happens if you do What Jim means when he says we are not our bodies, and that nothing exists except now What use to be one of his biggest limitations, and how he was able to overcome it For full show notes and links, visit: http://www.mindyourbusinesspodcast.com/podcast/185 

In this week's episode, I had a really amazing interview with one of our Open Sky Fitness Podcast Group on Facebook members, Jim Sydnor, about his weight loss journey and how he turned his life around to live a healthy life. Click here for the entire show notes! Please leave us a review at http://openskyfitness.com/review Join our Open Sky Fitness Podcast Facebook Group! Sign up for our next Sky Fit Challange Early sign up for our next 7 Day Paleo Reset He had been athletic all his life but then he began ignoring his health in his 40s. Over time, he realized that his health was not what it used to be and needed to make a change for himself. Thus, he and his wife began focusing on turning their health around by walking more, cutting out sugars and processed foods, and keeping track of his measurements and progress. In the first 2 months, he had already dropped about 20 pounds. At the start of his health journey, he was 6'3" and weighed 265 pounds. In a span of 3 years of learning healthy habits and being consistent, he has now gained roughly 24 pounds of muscle and lost 70 pounds or more of fat. Lose Weight In 8 Steps As you listen, Jim has narrowed down his wellness journey to these 8 Steps that you'll hear us talk about in the interview: 1) Hitting Rock Bottom - Finding Your "Why" For Change 2) Creating A Basic Plan 3) Being Consistent and Executing Your Plan Every Day 4) Tracking and Measuring Your Results 5) Being Able to Change Your Strategy When The Original Plan Isn't Working 6) Being Held Accountable - Have Someone or Something Help Hold You Accountable 7) Making Yourself The Priority 8) Finding and Participating in a Community   What You'll Hear on This Episode 00:00 Open Sky Fitness Introduction 1:15  Opening comments with Rob and Devon 1:30 Check out last week's show: OSF 208 with Drew Manning: How To Get Fit With Keto 3:00 About today's episode with Open Sky Fitness Podcast Group on Facebook member, Jim Sydnor 3:30 The 6-7 turning points you might experience on a healthy journey 9:00 About the Open Sky Fitness Podcast Group on Facebook 11:00 When people get mad at your - sometimes it's not about you but it's actually about themselves and they're going through. 15:30 Fixed Mindset vs. Growth Mindset - How to be more curious and not have a negative voice running through your mind. 17:00 Some stories from our Sky Fit Challenge participants and their struggles with starting their own health journey.  20:00 Introduction to Jim Sydnor and his background story. 25:00 The progress he has made with his new mindset on health and wellness. 26:00 What his friends think of his new healthy lifestyle and mindset. 28:00 Various struggles he has faced and what changes he made to create a new plan for himself. 31:00 How he tried to gain muscle when he was younger with steroids and ended up having a bad reaction to them which inspired him to be healthy and strong naturally. 32:40 His struggles to lose the last 5-10 pounds. 35:00 What keeps him going every day to the gym and motivates him to both eat healthily and exercise. 38:00 Fears around death and being healthy as we age. 42:00 The benefits of switching up your workouts so that your body is forced to adapt and change. 43:40 What his family now eats vs. what they don't eat anymore. 47:00 His health updates with blood panels as far as cholesterol and blood sugar. 49:00 Why changing your diet could be the easiest fix to your health problems such as indigestion and acid reflux. 52:00 Both Rob and Jim's own rock bottom wake up calls to change their health around. 54:20 The importance of accepting where you're at now at the moment in your health and what simple changes you can make. 56:40 What advice Jim can give to Rob and other parents about nutrition and having healthy food in the house for the family. 1:00:00 How to raise healthy children via nutrition and teaching them about good self-image. 1:05:00 What Jim is doing today to help him and his wife stay consistent with their healthy lifestyle. 1:15:00 Closing comments with Rob and Devon. 1:19:00 About our 7 Day Paleo Rest at 7DayPaleoReset.com 1:00:40 Open Sky Fitness Closing   RESOURCES MENTIONED DURING THE SHOW: Leave us an iTunes review Subscribe to our podcast and take your health to the next level! Join The Open Sky Fitness Podcast Group on Facebook Sign up for our Sky Fit Challenge! Contact Rob and Devon to apply for One-On-One Coaching Sessions Learn more about our new sponsor - ButcherBox Check out last week's episode: OSF 208 with Drew Manning: How To Get Fit With Keto     SAVE YOUR SPOT FOR THE 8 WEEK SKY FIT CHALLENGE IN JULY! Join us for our next 8 Week Sky Fit Challenge that will start on July 16! The challenge consists of: 8 Weeks of Equipment Free Bodyweight Workouts in 20 minutes or less. (No gym membership required) SIMPLE Whole Food Meal Plan w/Tasty Recipe Cookbook Featuring 60+ recipes! Foolproof Schedule so you know EXACTLY what you’re supposed to do every day. Access to our New Private Facebook Group – Sky Fit Challenge Group to share your progress with everyone as well as receive support and be held accountable. Join Our FREE 7 Day Paleo Rest Simply go to 7DayPaleoReset.com to sign up now One of the best things you can do for your mind and body in your mission to get healthier is to focus on your nutrition. That's why we're allowing people to sign up now to join us for our next Free 7 Day Paleo Rest! It's all done via Facebook so no annoying emails that will fill up your inbox. As part of the 7 Day Paleo Reset, we will provide you with: Introduction to what the Paleo Diet is all about 7 Day guide to easy Paleo recipes What batch cooking is and how to incorporate that into your lifestyle Various content resources including generational eating habits, the importance of building a wellness community, and how to begin a new healthy lifestyle. How to make an impact on your life and life a life full of wellness.     Look Out For Our Upcoming Throw Back Thursday Podcast Episodes! We'll be releasing new podcasts episodes on Thursdays that discuss previous episodes we've done, but we need your help! Go to the  Open Sky Fitness Facebook Group and tell us what your favorite episodes are. Then, Devon and I will re-listen to that episode, pick out the best parts and share even more insights on the topic. We won't just be regurgitating the same information over again. Since we began this podcast, there's so much more information out their on health, nutrition, fitness, and personal wellness. So, each Thursday we'll really just be going deeper into your favorite topics!   Claim Your FREE Bacon + $10 Off With Our Sponsor - ButcherBox That's right! By listening to the Open Sky Fitness Podcast, you get the chance to get a free order of bacon plus $10 off your first ButcherBox purchase!! ButcherBox delivers 100% grass-fed beef, free-range organic chicken, and heritage breed pork directly to your door. Think of them as the neighborhood butcher for modern America.     Join The Open Sky Fitness Podcast Group! That's right! We have a closed Open Sky Fitness Podcast group on Facebook where you and everyone have the opportunity to talk about your health and fitness goals in a safe environment. We post workouts and start discussions about how to be strategic about finding a healthier you. Check it out! Start Building Your Own Workouts and Meal Plan! Download Results Tracker here! Click To Download Home Workout Templates or text the word, "lifting," to 33444 to download the templates.  Download the OSF Food Journal Now! Have a Question or Review for Rob or Devon? We love answering questions and getting feedback from you, our listener! If you have any questions to ask us, want to share a review of the show, or tell us any suggestions for guests/topics that you think would be great to have on the show, just email Rob at rob@openskyfitness.com or Devon at devon@openskyfitness.com or you can also leave us a review at www.openskyfitness.com/review, ask a question in the closed Open Sky Fitness Facebook Group and even text OSFreview to 33444 to get the link. Get Fit with Free Downloads! To Download Rob’s FREE workout templates click below** Download Templates Ask Rob a Question or tell him what is working for you: Email Rob@OpenSkyFitness.com   Support This Podcast To leave a Review for Rob and the Open Sky Fitness Podcast CLICK NOW!  Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and I read each and every one of them. Contact our amazing sound engineer Ryan? Send him an e-mail here: info@stellarsoundsstudio.com Thanks for Listening! Thanks so much for joining us again this week. Have some feedback you’d like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the bottom of the post. Do you have any questions (and would like to hear yourself on the Open Sky Fitness Podcast)? Click on the link on the right side of any page on our website that says “Send Voicemail.” And finally, don’t forget to subscribe to the show on iTunes to get automatic updates. It’s free! Thanks for listening/reading episode 208 - 8 Steps To Losing 65 Pounds! We hope you have gained more knowledge on how to be a healthier you.

Today's guest on https://expatmoneyshow.com/ (The Expat Money Show) is Jim Cockrum. Jim was ranked among the most trusted Internet Marketers in the world, his best selling book https://amzn.to/2JjUDad (“The Silent Sales Machine”) has been read by an estimated 800,000 people around the globe. Jim is a constant top 10 seller on Amazon, and along with his two closest partners (Nathan Bailey & Brett Bartlett), run a combined $25 million annual sales empire. You can join https://www.facebook.com/groups/mysilentteam/ (Jim's Facebook group) of 48,000 members, where they are always creating engaging content not just about Amazon selling but about internet marketing as a whole.   When I heard Jim was going to be on our show I was ecstatic! Jim is such a well-known influencer in the world of Internet Marketing and has such a reputation for creating engaging content I knew our audience would go crazy to hear him.   What I found fascinating was that you would think a guy making heaps of money, having over 150 staff, and being in the business for almost 2 decades would have a pretty high opinion of himself, but nothing could be farther from the truth. I've got to say that Jim Cockrum has to be one of the nicest, most down to earth guy I've ever met.   How creating engaging content on Facebook is driving his Amazon business Jim and I dig deep into what it takes to dominate the market with Amazon. We discuss his tactics with Facebook and how their teams' creativity is unparalleled and how they are selling millions of dollars worth of Toys! We talk about how creating engaging content with something as simple as your mobile phone is beating out the monster brands like Mateel in the toys department. And how they have been able to get tens of millions of organic views of their products on Facebook.   In a Nutshell Learn what three concepts are needed to totally rock as a human being Take away solutions for life Top books as suggested reading What Jim looks for when hiring a new employee How important is getting your MBA? (his answer for this is hilarious) What does a CEO of over 150 employees and $25 Million a year do? How DO you create an 8 figure product line on Amazon?   Hot Topics for 2018 As a lot of our interviews go on https://expatmoneyshow.com/ (The Expat Money Show), we start our conversation talking about family, schooling, and education. For those of you that know me well I am opposed to traditional education. I believe there is a better way to learn. Interestingly enough many of my guests have the same beliefs and even some, like Jim Cockrum, have opted to homeschool his children (all 5 of them).   Why Traditional Education is Failing Jim and I discuss why it is so vitally important for the future of our children to not rely on others to teach them. That we just can't sit back and expect the current social schooling system to teach our children the fundamentals for being a successful human being.   That we need to show our children, day in and day out how to be the best. How to accomplish their goals, and not to have the expectation that they will be able to read a book and then understand it. That we need to be interactive with our children.   Jim shares how is 8-year-old son would never ‘expect' his mom and dad to just pay for something. He reaches inside and figures out a way that he can create a business that will ultimately fund his desires! Wow! If that isn't motivation for becoming an entrepreneur I don't know what is.   Life Learning Just Never Stops What we learn from Jim is how to be a remarkable parent and how to be the best that you can be so that others will follow your lead. We spend a great deal of time discussing child-rearing tactics and how to lead a fulfilling life.   Over and over again my guests show us that it's not just about making money, it's about the balance in Support this podcast

This week’s VO School Podcast is the first episode in a new series that we are calling ‘Ask Jim’! Jim Kennelly is a studio owner, producer and legend of the voiceover industry in New York City. What Jim doesn’t know about voiceover isn’t worth knowing, so we are presenting all manner of listener questions to him this week. We find out such things as; how to give yourself a competitive advantage, how important is your marketing? How is emerging technology changing the game for voice talent? How much should you charge? And what should a newbies very first steps be? If you would like to submit your own question/s for a future episode of ‘Ask Jim’ please email the VO School Podcast at voschoolpodcast@gmail.com.

In today’s Profiles in Leadership podcast, Steve Anderson, PT, DPT, chats with Jim Glinn, PT, DPT, OCS. He is the founder of the Movement for Life clinics, and contributes to the operation of the largest employee-owned fitness, wellness and outpatient rehabilitation team in the United States. He serves on the APTA advisory board on reimbursement and is the liaison to the payment policy committee of PPS. Jim was a founding member and current vice-chair of the Physical Therapy Business Alliance. In today’s show, Jim and Steve talk about: How Jim’s childhood set him up to become an entrepreneur. Jim’s journey from buying a small clinic to setting up a large ESOP. How Jim incentivizes his employees to work hard. Collaboration and cooperation among PTs is key to the future. The importance of Ability, Access and Atmosphere. What Jim does to find and nurture future leaders. The difference it makes to think about your co-workers like you...

Longtime listeners of the podcast will definitely remember my first interview with Jim Howell—he is a rancher and CEO of Grasslands LLC, a progressive ranch management company with operations in the American West, Florida, and New Zealand. Jim was also a co-founder of the Savory Institute, a non-profit organization that espouses the use of holistic planned grazing to restore healthy grasslands around the world. Having worked close to the land his entire career, Jim has a fascinating personal and professional backstory, so I encourage you to listen to our first episode, if you haven’t already. • Knowing that many Mountain & Prairie podcast listeners either work in ranching or are interested in holistic ranch management, Jim and I decided to have a second conversation focused on more of the nitty gritty details of his process for managing ranches. We discuss a wide range of topics, from how Jim and his investors identify ranches as potential acquisitions to their methods for increasing stocking rates while simultaneously improving the health of the grass. We discuss the intense, focused planning that goes into each operation, and Jim explains how his grazing process translates into increased biodiversity and improved ecological health of the entire landscape. This conversation is like a college class in ranch management, only much more fun and engaging. • Our conversation revolves around two of Grasslands’ eastern Montana ranches—the 53,000+/- acre Antelope Springs Ranch and the 38,000+/- acre Cinch Buckle Ranch. My Mirr Ranch Group colleague Duffy Brown and I are working with Jim to market both of these ranches, so we’re familiar with the operations and landscapes and understand the amazing results that Jim and his team have been able to achieve. Both ranches serve as excellent case studies of how holistic management can bolster the health of the grass, increase profitability, and be a true winning proposition for the land, animals, and all other stakeholders. • Even if you don’t have a specific interest in ranches or grasslands, you’ll still get a lot out of this episode. Jim has very wise answers to some of the quick questions that I didn’t ask during our first interview, and he offers plenty of great book recommendations, including one book that Jim thinks every college freshman should read. The episode is packed with great information, so don’t forget to check the episode notes. Jim is a hardworking, curious, humble, and smart guy who has managed to create a fulfilling career that’s making the world a better place, so I know you’ll enjoy the conversation. ••• http://mountainandprairie.com/jim-howell-2/ ••• TOPICS DISCUSSED: 3:00 - How Jim describes his work 5:20 - Overview of the Savory Institute and Grasslands 8:40 - Grassland’s work in the northern Great Plains ranches 10:40 - Traits of successful ranches that are common across many geographies 12:25 - Cool season grasses of the Northern Great Plains 15:15 - Importance of water on Great Plains ranches 19:25 - History of the cattle business on the Great Plains 24:30 - Increasing stocking rates 26:00 - Increasing grassland health on the ranches 27:10 - Techniques for increasing stocking rates 31:55 - Allowing for sufficient recovery without under-grazing 34:00 - The extra intellectual effort of planned grazing 39:00- The hard lessons of experience 39:45 - Specific tools for managing grazing 45:10 - Evolution of mapping during Jim’s career 46:00 - Improvements to Cinch Buckle and Antelope Springs Ranches 48:45 - Ability to generate profits AND replenishing ecological capital 53:30 - Ranches as an investment for a non-ranching buyers 55:00 - Full-care grazing versus owning cattle 1:00:30 - Upward trajectory of both ranches 1:04:10 - What Jim looks for in employees 1:07:30 - Specific books about grass and holistic ranching 1:11:00 - Best book Jim has read in the last year 1:13:45 - Favorite book of all time 1:16:20 - Best piece of advice Jim’s ever received

Jim Shorkey is former owner of Jim Shorkey Family Auto Group and has read the book "Think and Grow Rich" by Napoleon Hill 136 times. We discuss how this book impacted him and how he incorporated the principles detailed in the book to go from bankruptcy imminent to 7 successful dealerships. Lot of great stuff in this episode.Hope you guys enjoy!  Music mentioned in intro: Brain Power- Music by Kelly Howell Website: chillinwithdeke.com Instagram: @chillinwithdeke Facebook: Chillin with Deke Stay connected with Jim- resultsfromthinking.com Show notes: 3:20- Background of Think and Grow Rich and Importance of following instructions. 6:07- When/Why Jim started reading Think and Grow Rich. 11:47- Steps/ Strategies to growing dealerships and business. 14:10- Reaching out to mentors and seeking expert council. 19:20- The 2 tactics/ideas garnered from mastermind that delivered. 23:20- The six steps of Desire. 25:05- What is autosuggestion? How Jim incorporates it. 27:05- The secret.  31:31- The science of auto suggestion catching up to the philosophy. 33:39- Importance of defining aging goal. Why Jim wants to live over 100. 37:23- What happened in 2003 for Jim Shorkey Auto Group. 38:52- How Jim made record sales during the Recession. 46:04- Jim's pitch to customers during the Recession. 47:20- Investing when times are low. Making downtime your primetime. 49:59- The idea behind the sixth sense. Does it matter? 57:39- The meaning of goals. 59:44- Jim's definition of success. 1:07:59- What Jim would put on a Billboard in a large city. 1:12:35- Why Jim stopped drinking alcohol in 1993. 1:18:14- Importance of failing and making mistakes.  

Certified Financial Planner, Jim Boyd specializes in addressing the unique needs of clients. His knowledge in the financial services arena, combined with his passion for helping people, play a key role in his ability to work with his clients to achieve their financial goals and objectives. Jim focuses on helping families and individuals protect their cash flows and ultimately lifestyles, and he loves speaking in front of groups and inspiring people to make positive changes in their lives. Don't miss it! In this episode, you will learn: Jim's brief background. What keeps Jim busy today. Jim’s horizontal and vertical income. What Jim's personal expenses are. Jim’s net worth today. What Jim’s horizontal income consists of. Jim’s life happiness index. Jim shares about his current contributions. Jim’s exercise routine. Jim’s life’s greatest hits. Plus so much more! Jim is a Certified Financial Planner™ professional. He is the founder of the Physicians Financial Resource Network. PFRN is a forum where advanced planning professionals across several disciplines and specializing in the unique needs of medical professionals come together to serve the market with skill. “My passion is to motivate and educate my clients to take control of their finances and live a more financially-empowered life!” With advanced knowledge in insurance planning, tax reduction, retirement and investment planning, and estate transfers, he is able to address all aspects of his clients’ financial lives and coordinate the efforts of their trusted advisors. Jim helps his clients, who include families and businesses as well as the medical community, protect their loved ones, their businesses, and their lifestyles. Jim attended Penn State University where he earned his Bachelors of Science degree from the Smeal College of Business. He continues to update his planning knowledge by teaching continuing education classes to CPA’s and Estate Planning attorneys. In addition, Jim shares his knowledge by giving seminars on wealth protection and tax efficiency planning, planning for care, lifestyle protection, and investment strategies. His professional memberships include the Certified Financial Planner™ Board of Standards; National Association of Insurance and Financial Advisors, Philadelphia Estate Planning Council. Jim sits on the Board of Directors of NAIFA Greater Philadelphia and is a committee member of the Philadelphia Estate Planning Council. He resides in King of Prussia, Pennsylvania with his wife, son and daughter.

What Jim is doing at Xtreme power systems is true wizardry. He has taken a life long passion for RC flight and poured it into a thriving business that is helping make the barrier for entry easier for the rest of us. He highlights his journey through early RC flight, and the progression into running a successful business.

Today we are talking to Jim Zuehlke, who will be speaking about a board of directors: why they’re important, how to build one, how to compensate them, and how to upgrade the talent of your current board of directors. Jim has tons of experience as a builder of a boards of directors. Although many perceive a board of directors or board of advisors to be solely for extremely profitable companies, the truth is that any company can benefit. Today’s episode is a must-listen for anyone who wants to take their company to the next level. In This Episode You’ll Learn: Jim’s background and how he got into his business, as well as how he got into building and developing boards of directors. What Jim asked candidates for boards of directors and what many of them have in common. The difference between a board of directors and a board of advisors and why the former is important. Where to start in forming a board. Jim lays out the steps to follow as well as some of the common mistakes companies make. Your obligation in compensating your board of directors. The factors that make a successful operating board and why it’s helpful to compare it to marriage, as well as balancing out the skillsets of the people involved. How to know that you’re not where you should be with your board of directors as well as tips on how to make changes. Jim’s recruitment process for someone who doesn’t have a board already. The typical set of subject pillars that Jim uses as he blends groups of people together, as well as Jim’s thoughts on diversity on boards and how that will change in the next decade or so How to Build a Board of Directors Takeaways: Jim gave a very clear definition of a board of directors as well as how their role differs from those of a board of advisors and from a CEO’s peer advisory group. If you have a family business or a business with a crucial CEO, having a board of directors to be the voice of reason can eliminate some of the politics that goes along with having multiple invested interests. It’s important to know the qualities of a great board member and Jim gave us some excellent qualities to look for when searching for the expertise a company needs. Links and Resources: Cardinal Board Services Principles About Jim Zuehlke: Jim’s company, Cardinal Board Services, is passionate about maximizing the effectiveness our clients boards. Whether it be a Board of Directors or the Board of Advisors, they help organizations with board formation, bylaw creation, recruitment & hiring of directors as well as facilitating the initial board meetings. His clients range in size from $30M to over $1B companies from a variety of industries including manufacturing, construction, technology, CPG, wholesale apparel and medical. Our clients are mostly private companies seeking to grow their business, transition to a new generation or bring in outside management. Full Transcription: Ryan:               Welcome back to the Life After Business podcast. Today’s guest name is Jim Zuehlke. Jim is on the show today to talk about how to build a board of directors, why a board of directors is important, the functions that the board of directors plas, actually how to strategically build them with the different roles and experiences, and then what happens if you need to upgrade your talent of your board if you already have a board of directors set up. Jim has a ton of experience to be able to speak to this because he started his company, Cardinal Ma

Today we are talking to Jim Sulciner. Jim bought his business, RTD, a decade after becoming an engineer and after having a career in marketing. He experienced double-digit growth for over 12 years before selling to a very large company. He sold for a multiple of EBITA that is nearly unheard of and gave himself some great options. He’s going to talk to us about all of his business milestones. In This Episode You’ll Learn: How Jim started his career and what caused him to take the leap into entrepreneurship. How Jim managed to purchase RTD after only having purchased a home – how he structured the deal and what the transition looked like. Jim’s thoughts on the difference between a founder and an entrepreneur and how he strove to have an entrepreneurial strategy when it came to growth. What Jim’s goals were and how he measured his benchmarks when it came to reaching those goals. Details on how they balanced cash and handled employees. Where Jim got the ideas for his excellent practices that ultimately allowed him to sell for so much. What triggered Jim to want to sell. How Jim managed two offers, how the would-be buyers valued the company, and how he ended up structuring the eventual deal. How Jim transformed his life after his exit. Takeaways: Jim had experience as a buyer and a seller. This was invaluable because he already understood the buyer’s mindset when it was time to sell. Jim implemented value-building techniques that ended up being extremely beneficial to him when the time came to exit. He had profit-sharing with his key executives and was very specific with his AP and AR. Jim had patents that raised his company’s value over and above the business profits and growth. This combination really boosted his buyer’s confidence. Links and Resources: The Value Advantage Email Jim Jim on LinkedIn About Jim Sulciner Jim Sulciner, a sales & marketing executive and entrepreneur, is highly experienced in growth and leadership of startups to midsize companies with an emphasis in recruiting, sales, and customer relations. Most recently as CEO,, Jim guided RTD Company through an acquisition by Measurement Specialties (NASDAQ MEAS) at seven times EBITA. This culminates 25 years of experience in a variety of sales channels — direct, manufacturing representatives, and distribution. His technical experience includes project management, ISo 9001, and lean manufacturing. Jim was educated with a double major in Chemistry from the University o

“Beginning with the end in mind is always the key.” If you want to meet a modern Renaissance man, you must hear Jim Kenefick’s interview! Somehow he simultaneously embodies a brilliant entrepreneurial mind, save-the-world convictions, relentlessly adventurous spirit and heart-centered mindfulness. Jim is passionate about his company’s capacity to make a difference - through its socially responsible orientation, client services and internal culture. He collects experiences, reads voraciously, ideates continuously and learns unceasingly from everything that crosses his path. It’s such a dynamic, inspiring conversation, you don’t want to miss it!  What you'll learn How growing up in New England with a "wooden spoon" shaped Jim’s character What life experiences helped him develop emotional IQ through childhood and college How witnessing his father get laid off from his job ignited Jim’s entrepreneurial spirit Why the seventy days he spent in nature with a college friend were among the top five experiences of his life What Jim learned about running a business from his first venture as a college painter How studying diverse authors from Stephen Covey on goals to Miguel Ruiz on authenticity shaped his thinking and being Jim’s philosophy about not taking things personally and dealing with disappointment with grace, patience and surrender What it means to Jim to be a "B Corp" from transparency to diversity to how you treat your employees Great advice for listeners about hiring people with the right attitudes and mindsets And so much more! Links & Resources  BetterWorld Telecom – Jim’s “Committed to Tech for Good” company Sparrow Mobile – provider Jim referenced that donates service to someone in need every time you purchase one! Seven Habits of Highly Effective People – classic business book by Stephen Covey Jim referenced in his interview The Four Agreements – another must-read by Don Miguel Ruiz we discuss in the interview Jim Rohn – renowned business and sales expert Jim referenced in his interview B Corporation – website that explains the corporate entity designation BetterWorld has chosen that focuses on the triple bottom line About Jim Kenefick Focused primarily in the technology, media and telecom sectors, Jim put his strategic investment and entrepreneurial leadership skills to use serving as managing partner, CEO, Director and impact investor. Completed $250+ million worth of transactions for 8 technology companies in past 5 years Led 3 companies from start-ups to revenue growth of $15, $30 and $70 million, and raised more than $750 million in capital to create companies worth over $750 million in market capital Babson College and MIT Program grad Inc. 500/ Inc. 5000 recipient (multiple years) Ernst & Young Entrepreneur of the Year Finalist (twice) Extensive board governance and team-building experience EO (Entrepreneurs Organization) and YPO - international leadership positions for social and environmental enterprises Specialties: CEO, Strategic Corporate Adviser, Board member, Mentor, Coach. Experienced High Growth Leader Long Standing Licensed Amateur Radio Operator   MEMBERSHIPS:  Young President’s Organization (YPO): Past Chairman of the YPO Social Enterprise Network (SEN) – Real Leaders Making a Difference. Created YPO’s International Sustainability Awards / Hall of Frame. Former Chair of YPO International Corporate Social Responsibility (CSR) network. Past Washington, DC Chapter Chair and longstanding YPO member.  

Richard Davies is a journalist with over 30 years experience covering breaking news in politics and business who has now turned to podcasting to find the solutions to the problems that weigh heavily on all of our minds. He co-hosts the How Do We Fix It podcast alongside his longtime friend and journalist, Jim Meigs. Their show looks to find better ways to talk about the issues and problems that all of us face by featuring innovative thinkers and discussing with them the solutions to these often complex situations 03:13 - His thoughts on Podcast Movement 04:49 - The differences between being an on-air news correspondent and a podcaster 05:53 - If his colleagues are curious about his podcasting journey and one thing he’s really learned from podcasting 07:08 - The habits he needed to unlearn from radio when he began to podcast 07:44 - What inspired him to take on podcasting 09:16 - The shows he was listening to that gave him inspiration 10:25 - The host of his show, Jim Meigs and their relationship 11:26 - Richard explains, Change My Mind, the first show he wanted to produce 13:06 - What he did to get guests on his show and what they discovered about attracting guests 14:06 - How he and Jim promise guests a lively interview 15:15 - If guests tell them that the interview was different than what their used to 15:49 - Who his dream guests are 16:38 - What Jim and Neil deGrasse Tyson have in common 17:25 - The feedback they’ve received that’s changed the direction of their show 19:08 - If he’s surprised by the personal nature of podcasting 19:53 - Richard proselytizing for podcasts and how he shows people where to find his 21:48 - The fall of the Berlin Wall: his favorite story he covered as a journalist 24:17 - Appreciating and covering historical moments in history such as 9/11 25:17 - His time living in Hastings, NY and Britain 25:59 - How spending time in the States and England has shaped his worldview 26:41 - When he first knew he wanted to become a journalist 28:16 - If watching journalists on TV was important to him growing up and emulating your idols 29:39 - Two of his favorite journalists 30:42 - Films he thinks have portrayed the news and journalism accurately 33:08 - What he thinks of HBO’s, The Newsroom 33:37 - Richard talks about his episode with Aaron Pilhofer, How Trust Can Save Journalism 37:19 - How he feels about some podcasts 38:36 - The idea behind the Fix It Shorts 40:58 - Where his motivation to continue podcasting comes from 42:09 - How Donald Trump’s election has changed our political landscape 43:41 - What he’s changed his mind about recently 46:04 - The one most misunderstood thing about him 46:37 - Richard asks me a few questions about his show Full Show Notes: http://podcastjunkies.com/richard-davies-interview★ Support this podcast on Patreon ★

This week's guest is consultant Jim Pecoraro. Jim and Ron discussed applying continuous improvement beyond manufacturing, specifically in an office or otherwise administrative context. An MP3 version of this episode is available for download here. In this episode you'll learn: The quotes that inspires Jim (3:12) Jim's background (3:57) About office-based continuous improvement (5:35) An example (7:43) Misconceptions Jim and his team face (11:42) Why lean is slanted towards manufacturing (16:19) What Jim sees as the future of continuous improvement (21:11) What "Respect for People" means to Jim (25:01) The best advice Jim has ever received (26:38) What Jim is most proud of (28:18) The book Jim recommends (29:57) Jim's finals words of wisdom (30:53) Podcast Resources Right Click to Download this Podcast as an MP3 Download a Free Audio Book at Audible.com The War of Art by Steven Pressfield Jim on LinkedIn Jim on Twitter Leap Technologies on LinkedIn Leap Technologies on Twitter Leap Technologies Site Join Us at AME Boston The 2017 International AME Conference is taking place in Boston from October 9th to the 13th. Come meet the Gemba Academy team and experience the world's largest lean and continuous improvement conference. Use promo code Gemba10 to receive 10% off your registration. Learn more here. We're also having our annual AME cocktail party, and this year the location is pretty spectacular. RSVP here. Subscribe & Never Miss New Episodes! Click to Subscribe in iTunes If you enjoyed this podcast please be sure to subscribe on iTunes. Once you're a subscriber all new episodes will be downloaded to your iTunes account and smartphone. The easiest way for iPhone users to listen to the show is via the free, and incredible, Podcast app. You can download it here. CLICK HERE to subscribe to the Gemba Academy podcast on iTunes. You can also subscribe via Stitcher which is definitely Android friendly. What Do You Think? How do you leverage continuous improvement in an administrative context?

This segment is the fifth and last of a 5 part series dedicated to our active duty service members transitioning out of the service and starting their entrepreneurial journey.  Lindsey Germono interviews marine veteran Jim Friddell. Important topics they discuss: [01:22] What Jim does and his time in the service [3:34] What motivated him to start a business [5:04] Investing and having savings [6:44] What it was like working for someone else [11:10] The current investment industry setup [13:09] From one coffee to a business [15:11] Finding great partners [18:20] Mistakes he made along the way [19:00] Results and revenues Quote: "When you start making a lot of money and you’re not use to making money. You don’t know what to do with it." -Jim Friddell Social: Thrift Savings Plan Jim's Linkedin Profile Jim's Company Website Email Jim

[Jim Klopman](http://www.slackbow.com/team/) is the inventor and owner of [The Slack Bow Balance Training System](http://www.slackbow.com/). He is also the author of [_Balance is Power_](http://www.slackbow.com/products/) and was a Board Member, Treasurer, and Leadership Consultant for the Association of Comprehensive Energy Psychology. The Slack Bow is an indoor unit, primarily developed by and for Jim, to increase one's athletic balance. Listen as Jim explains the importance of balance, the very things that deplete our balance, and how you can improve your balance using Slack bow. ## "Our science is [that] we've really developed great progressions." ## What You'll Learn 1. How the greatest secret to athleticism is improving your balance 2. What the Klopman Balance Index is 3. The things that deplete our balance 4. Why balance is important for people and athletes 5. The importance of the athletic position and the different variations 6. What Jim means by activating the muscles 7. Why using heavy weights are unnatural for the body 8. How Jim helps his clients through progressions 9. How balance plays a role in coordination and the ability to pull your muscles and kinetic chain 10. The price of the Slack Bow and other products offered by Jim ---- **Make sure you subscribe, rate and review our podcast and then send a screenshot of the review to us and you could win access to an elite pool of entrepreneurs and productivity experts through Leverage Labs! ** All previous episodes and resources can be found at [www.leveragepodcasts.com](http://www.leveragepodcasts.com) ------- [Get the FREE Optimize, Automate, Outsource Blueprint here.](%20https:/go.lessdoing.com/blueprint?utm_campaign=blueprint-ari&utm_medium=link&utm_source=podcast) --- Send in a voice message: https://anchor.fm/lessdoing/message

David Bax stops by I Do Movies Badly for his fourth tour of duty to talk hockey for far too long (of course) and the idiosyncratic arthouse films of South Korean filmmaker, Kim Ki-duk, who Jim literally had no idea existed until David pitched the idea. What Jim learns is that the films of the Catholic filmmaker living in a predominantely Buddist country are unfairly linked together with the South Korean Revenge subgenre and often deal with themes of what it means to be human and if humans deserve the world in which they live (or live in the world they deserve). Those films are: The Isle (2000), Spring, Summer, Fall, Winter...and Spring (2003), and Pieta (2012).

Jim Cathcart is one of the most award-winning professional speakers in the world. He’s been inducted into the Sales & Marketing Hall of Fame, Speaker Hall of Fame, received the Cavett Award, the Golden Gavel award and much more. As the author of 17 books he has delivered over 3,000 speeches worldwide and tours China each year delivering lectures to 1,000+ people for 6 hours at a time. He’s a mountain trail runner, life member of the American Motorcyclist Association, a professional guitarist and singer, and past president of the National Speakers Association. What you’ll learn about in this episode: Jim’s entrepreneurial background and connection to President Clinton How to become an expert at anything How Jim got to know and work with Earl Nightingale and ended up being the only speaker other than Jim’s wife at his memorial service Jim’s Ted Talk “How to Believe in Yourself” and his book “The Acorn Principle” Traditional selling vs. relationship selling What separates top producers from everyone else What Jim learned from interviewing over 100 self-made millionaires Jim’s commitment to fitness that changed his life “The Self Motivation Handbook”: Jim’s newest book Ways to contact Jim: New Book: theselfmotivationhandbook.com To get your free one minute weekly idea, email: Acorn@Aweber.com Website: cathcart.com Twitter: @jimcathcart LinkedIn: www.linkedin.com/in/cathcartinstitute Facebook: www.facebook.com/jim.cathcart YouTube: www.youtube.com/jimcathcart

Jim Palmer, author of Decide, had a couple of successful businesses already running when he decided to partner with a friend for another. This idea, while great at the time, turned out to be an expensive learning experience for them. Fortunately, the partners had worked out the details beforehand. They planned for what would happen if everything worked well, or if it failed. And it failed. Are they still friends today? You’ll have to listen to find out. Here’s what Jim and I discuss: How Jim and his friend came up with the idea for their business. The smart things they did before taking the first step. How they spent a year building the necessary systems to give their distribution partners a turnkey system. How these turnkey systems can fail, when not implemented properly. What happens when two friends, with a lot of business experience, realize they’ve lost over $30,000 and months of their time on a losing business idea. The one defining key that makes every business work. Why Jim doesn’t regret the loss. How they choose their distribution partners, and how those partners still failed. How people in business assume that the business will take care of itself, and what really needs to be done. The most important piece to any partnership. What caused Jim and his partner to ‘mentally check out’ long before they closed the business’ doors. Why you need to ‘cut the rope,’ and what it means to your success. The key to failing fast. How you can use a newsletter as a ‘silent salesman’ to deliver consistent and reliable sales. What Jim has found to be a critical factor among those who are the most successful in any field. How you can improve your ability to make decisions. Why wrong decisions aren’t bad, or detrimental to your success. How he structures his week, so he can work from anywhere in the world. Enjoy the show: How Do You Decide To Close Your Business?

In this week's episode of the ‘Renegade Recruiter Unleashed' podcast, Jim Palmer talks to you about how to build your dream Recruitment or Search Business… If you're ready to decide that slow to no growth is no longer an acceptable option... If you want to play a bigger game and are ready to experience real growth in your business, then Jim is well worth listening too… Here's just a fraction of what you're getting…   · What Jim has learnt from 15 years as a business owner and how you can use his lessons in your Recruitment or Search Business · How Jim made the common mistake of thinking me and my eldest son are brothers · How to use print (paper and ink) newsletters to drive profits · Why print newsletters are better and more profitable than email newsletters (most Recruitment and Search Businesses will NEVER know this) · How Jims business stole his life! And how he got it back · How to create stronger bonds with your current clients so they spend more, buy more often and refer you to their network · Jim talks about how to make your business run BETTER without you · The secret formula to getting anything you want in life (if you're willing to pay the price) · How Jim manages to only work three days per week and run multiple business · The power of leverage and how to use it to multiply the profits in your Recruitment or Search Business · Why Jim plans to buy and live on a boat · What you should do if something works (most Recruitment and Search Firms get this wrong) · Why your success is more about who you are, not what you do · Jims tips for becoming the leading Recruitment or Search Firm in your sector · Jim reveals his million-dollar business building platform (you can use this to increase your revenue)   And a ton more! Show Notes     [2:07] For those who don't know of you can you give us an overview of what you do and who you are please?   [3:22] Tell us something about you that most people don't know, so an interesting or funny story.   [5:21] Can you tell us a bit more about your background, your business journey and how you ended up where you are now?   [7:59] In your opinion what are the main benefits for any business providing a hard copy newsletter?   [12:17] How did you go from newsletters to where you are today?   [16:07] What do you help clients achieve?   [18:43] What are some of the biggest or most common things you change in any business that's gunna get them from A to B?   [25:55] What's been some of the biggest mistakes you've made in your business life and what advice would you give to anybody listening how to avoid them?   [29:59] For those that don't know what a mastermind group is how would you describe that?   [31:18] Can you talk to us a bit about what you do to manage your time?   [33:09] What do you do to grow your business?   [35:00] What's been the biggest breakthrough for you in your business over the last 12 months?   [37:22] What's the best piece of advice you've been given from a mentor or someone you learn from?   [40:23] Who's been the biggest influence on your business journey?   [46:02] Where can people go to find out more about you and what you do.   Websites   www.getjimpalmer.com/   For show notes, podcast updates and additional resources head over to: http://therenegaderecruiter.com/

Brilliance, Awareness, Curiosity, Focus, Initiative   Episode 39: Personal Brilliance - Jim Canterucci URL: http://www.julieannsullivan.com/personal-brilliance-jim-canterucci/   On this episode of Mere Mortals Unite, we interview Jim Canterucci on the topic of personal brilliance. Personal brilliance is beyond being smart--it’s all about having the ability to use the resources you have to create a great idea or better process. Jim Canterucci shares his framework of four specific catalysts that stimulate this developmental practice. The catalysts are awareness, curiosity, focus, and initiative. Listen as Jim gives us the tools we need to polish our natural abilities to enhance our own personal brilliance.   You’ll discover:   The benefits of having personal brilliance. The “persona” of each catalyst. Why curiosity involves both a sense of wonder and a sense of doubt. Why you have once-in-a-lifetime opportunities every day. What Jim learned from a situation where a baby’s life was nearly at stake. Practical steps to expand these catalysts in your own life.   Interview Links & Other Resources   JimCanterucci.com Free Personal Brilliance Quotient Assessment Personal Brilliance by Jim Canterucci Connect with Jim Canterucci on LinkedIn Follow Jim Canterucci on Twitter Connect with Jim Canterucci on Skype via username “jcanterucci” Thinking Big Enough? iTunes - Subscribe, Rate & Review

Our guest for this week’s show is Commercial Real estate investor and published author, Jim Randel. I first learned about Jim after reading his popular book many years ago titled “confessions of a real estate entrepreneur”. Like I do with a lot of the books on my book shelf, I often pick them up and scan them as somewhat of a reference manual and after re-reading Jim’s book a few months back I thought that he’d make a wonderful guest for our show. Jim has a broad range of investment experience and has been involved in just about every type of real estate investment. I think one of the most exciting things about this show today, is the fact that Jim had humble beginnings and got his start like most of us do by investing in single family homes before moving onto commercial real estate. So in today’s discussion, Jim will share with us his progression from single family investor all the way to commercial investor who at the time of this recording has more than $60 million dollars of active projects happening. In this show with Jim you’re going to learn: How Jim got his start by investing in single family homes before moving on to bigger commercial real estate deals. How he structured the partnership with his first financial investor and money backer. How he overcame his fear in moving from single family home investments to commercial real estate. Why he and his team prefer value-add deals which are located in extremely high growth and high demand areas. What advice he would give investors who are looking to move from single family or smaller residential investments into commercial real estate. What he’s learned from the multiple real estate down cycles that he’s experienced throughout his career. What Jim would do if he lost everything today and were forced to start all over with no money and no contacts. And much more Recommended Resources Download my free success guide, “7 habits of highly successful multi-family investors” by going to KevinBupp.com/guide Schedule your free 30 minute "no obligation" call directly with Kevin by clicking this link https://www.timetrade.com/book/KV2D2 Looking to invest in Mobile Home Parks? Want to JV with me on deals? If so, schedule a call with me and let’s talk. Click here https://www.timetrade.com/book/FGF7S

In this week episode of the '' podcast Terry Edwards interviews the Managing Director of Jim Foster Associates. We talk Recruitment, whats working, what isn't, what we would like to see more of in the industry and where the industry is heading in the near future. Here's just some of what you're getting... Find out about Jim Fosters parents impeccable timing Why you have the only product in the world that people can say "No" to The Recruitment fantasy and why it's nothing buy a myth The importance of having a thick skin and dealing with rejection Why a "Top Biller" will never join your Firm Why Jim NEVER calls a potential client blind and how he trains them to EXPECT his call What Jim and his consultants do INSTEAD of 'Cold Calling' The importance of having a proven process in your Recruitment or Search Firm and why Jim chose to work within a franchise Why your Recruitment or Search Business is like a plane preparing for take off For show notes, podcasts updates and additional FREE resources go to:

What Jim and Robert talk about in this episode: Upcoming trip in August to Bedford Camera PPO School – August 8th to 11th in Stillwater, Oklahoma Ada Area Photography club coming to visit OKC – info@adaphotoclub.com 580-490-2852 Another FotoFacts Cookout! Marketing to Existing Clients Are Megapixels worth worrying about? Aspect Ratio – “The aspect ratio of an image […]

I remember seeing the Beatles' movie, Help! when I was a kid. Love the lyrics, which are so brilliant: (Help) I need somebody (Help) Not just anybody (Help) You know I need someone (Help) When I was younger, so much younger than today I never needed anybody's help in any way But now these days are gone I'm not so self assured Now I find I've changed my mind I've opened up the doors Help me if you can, I'm feeling down And I do appreciate you being 'round Help me get my feet back on the ground Won't you please, please help me I can almost hear the strains of this song on the phone when prospects call me to ask, sometimes convolutedly, for help ("I really don't need help, but if I did, what could you do for me?"). Where I see businesses get into trouble is knowing when to ask for information and when to pay for it. According to the SBA, businesses fail for several reasons, chief of which are lack of planning, capital and other resources. In this biz environment, operating without the key information needed is almost criminal, given the massive amounts of information available on the Net. Michael Gerber, author of the The E-Myth Revisited, spoke of "working on your business, not in it," staying out of the tactical weeds and into the strategic mission and vision. To do this, Gerber spoke of the importance of creating systems that tied directly into those strategic aims. Burning daylight poring over website after website, looking for information defies our ability to be strategic and our ability to get the most out of our time. The Wild Hunt for information, particularly when you need it to be right and you need it right now, can be the greatest of all cul de sacs. This week, we hear from Jim Patton of J Patton Consulting and his Prepaid Legal affiliation. What Jim offers is a business service that, for a monthly fee, allows members to pose real-life problems to legal, accounting and other professionals and get real life answers. One example he gave was the business owner who needed to let an employee go. That owner posted the question in the service and got back a checklist for terminations that allowed him to stay fair, square and legal. Be sure to grab a copy of a copy of The Dip as well. _____________ FOR MORE INFORMATION, TO JOIN THE DISCUSSION FORUM, LISTEN AGAIN OR READ SHOW NOTES Lalita Amos http://www.TotalTeamSolutions.com/podcast/podcasting.htm http://totalteam.blogspot.com 214 615 6505, 3895 for questions or comments