Paperless Productivity

OnBase by Hyland Software is a comprehensive solution that can be leveraged across departments and industries. Government agencies trust OnBase to help streamline processes, improve communication, and establish workflows. Each agency has different needs based on the type of tasks they handle regularly. The Department of Transportation (DOT) is a critical department which can be found in every state across the US. DOTs are responsible for transportation planning and safety, and they are always busy with many projects at once. OnBase has proven to be a valuable tool for DOTs by aiding in permitting, content capture and management, integraion with CAD systems, and so much more. In this episode, Steve Nimon chats with Paul Gorman, Sr. Account Executive and Government Expert at ImageSoft, and Rob Johnson, Government Consultant Expert with decades of experience in the field. Listen in as the three gentlemen discuss the highlights of OnBase within DOTs including: ·        Bringing systems together through integrations Mobile friendliness for uploading data Centralized data storage   Cross-department communication Automated workflows Auto Registration Capture Secure file sharing And more! To learn more about OnBase, visit www.imagesoftinc.com/onbase.

Government agencies and departments have vastly different needs from one another. It's important to implement a digital solution that works to aid staff in completing daily tasks to reach the organization's goal. OnBase by Hyland Software has been a trusted Enterprise Information System for decades, particularly in the Government space.   In this episode, Account Executive Steve Nimon sits down with two experts in the field to review the many ways OnBase can help Departments of Labor (DOLs) go digital. Paul Gorman is ImageSoft's resident Government expert, and Rob Johnson is Hyland's Government Senior Industry Consultant. Listen in as Steve asks Paul and Rob about the many uses of OnBase in DOLs:  Complying to ever-changing regulations   Generating financial reports  Configuring formalized workflows  Improving records management and retention  Capturing documents  Digitizing the inspection process    For more information about OnBase, please visit https://imagesoftinc.com/onbase/.

Many of us like to think the pandemic is on it's way out and largely in our rearview mirror. What many people fail to recognize is just how impactful the last few years have been on every aspect of our lives. Now more than ever, we have high expectations of technology to allow us to get things done from the comfort of home. Even those who returned to the office are looking for the same type of convenience they had while working from home. The Courts were not spared from this new expectation, and many did not have an adequate solution in place. eFiling Court documents isn't a new idea, but it was not at all widely accepted until recently. Now, Courts and Prosecutors are looking for ways to digitize the filing process.  ImageSoft's TrueFiling has been a leader in the industry for years now – allowing filers to submit documents from just about anywhere. We are thrilled to announce our “Part 2,” TrueFiling Review. Now, filers can use the front end of the system as always to send in files, and Court personnel can review said files, process them, find fee payment reports, and more. Sit down with Principal Sales Engineer Terry Chadhauri as he discussed TrueFiling and TrueFiling Review with Product owner Ketaki More and Sr. Sales Engineer Kevin Kowalkowsi. Learn about the ins and outs of the system including:  While eFiling is such a hot topic  How the TrueFiling System works to overcome common challenges  Some of the most valuable features  TrueFiling vs filing through a case management system  And more!   

ImageSoft is proud to be a Platinum Partner for Hyland Software for the past several decades. OnBase is an Enterprise Content Management platform that can be used across various industries to streamline processes, develop workflows, and manage content. OnBase has been steadily growing in popularity throughout the Public Sector, including state and local Governments. Thanks to its many functionalities, configurable interface, and simple integration, OnBase is one of the best tools Government organizations can use to digitize their daily tasks.  In this episode, Paul Gorman (Senior Account Executive and Resident Government Expert) sits down with Rob Johnson, Hyland's Sr. Industry Consultant for Governments. Paul and Rob discuss how the OnBase system can be used within the Department of Revenue to overcome common challenges, reduce workload, and boost productivity. Listen in as we discuss topics including:  How Government organizations can raise funds to implement OnBase  The features of OnBase most beneficial to the DoR  The future of Government Technology  Robotic Process Automation in Government spaces  And more  To learn more about OnBase by Hyland Software and to schedule a demo, please visit https://imagesoftinc.com/onbase.

Human Resources (HR) is a department that works tirelessly for all employees within a company. HR professionals put employees first, prioritizing their needs, goals, and challenges to help create the most positive work environment possible. Unfortunately, because HR is notorious for some good old-fashioned ‘tough love,' their dedication can be overlooked. Here at ImageSoft, we are committed to creating a fantastic company culture, and much of that lies within the realms of Human Resources. Our HR team finds new team members who will fit in perfectly with our existing staff, smooths over internal issues promptly, and supports employees whenever necessary. Combine that with our CARES and Wellness teams and you have the ImageSoft culture of People First.  In today's episode, ImageSoft President Crystal Iverson sits down with Leanne Eastman (Human Resources Manager) and Christy Kolis (Recruitment & Employee Engagement Specialist) to discuss what makes ImageSoft unique, how HR works to maintain our culture, and some must-know tips for those looking for jobs. A few topics discussed include:  The ImageSoft Core Values  Cultural practices that set us apart  Tips for interviews  The main goals of HR  And more  Join the ImageSoft family by applying to our open positions! We look forward to meeting you.  

Many people become members of Law Enforcement because they want to help people. Thanks to advancing medicine and technology, more and more people are being diagnosed with disabilities and mental health challenges. Law Enforcement is working tirelessly to make the community a safe place for everyone, including and especially those with medical conditions that may make them more prone to wandering off, getting lost, or being unable to communicate clearly.  SafeEncounter is ImageSoft's Community Safety Database, a digital storage for accounts that contain identifying information, medical requirements, and emergency contacts for vulnerable individuals. A loved one can create a SafeEncounter profile for their child, spouse, parents, or family member who has a tendency of leaving home. If the individual is found, police can access the database from their patrol cars and dispatch to identify the person, deescalate the situation, and reunite them with their family.   In today's episode, ImageSoft's Steve Dale sits down with Deputy Chief Bryce Baker and Officer Eddie Christudhas of the Palatine, IL Police Department to discuss how the SafeEncounter program has been positively impacting police and community relationships. Palatine had a “save” just days after launch, and they were eager to share the benefits of the program for our podcast.   What is SafeEncounter?  Why is it valuable?  Why should other districts get involved?  How does it help the public?  And more 

Housing is something we may take for granted at times in our lives. For many however, housing is made possible through the Government. Housing Agencies and Finance Authorities handle hundreds or thousands of “cases” each day. As you might imagine, managing funds, contracts, documentation, and other necessary information can be a daunting task when done manually. Luckily, there are digital solutions in place to revamp Government Housing processes for improved efficiency and accuracy.    Tune in to our latest podcast episode to learn more about how OnBase systems can be used to streamline what are often lengthy and complex processes in the Housing space. Paul Gorman, Senior Account Executive and resident Housing Authority Expert, sits down with Rob Johnson (Senior Industry Consultant for Government) from Hyland Software to discuss the ins and outs of OnBase for Housing Agencies. There's a lot covered in this brief episode including:  Benefits of OnBase Use cases for the industry The difference between Public Housing and Finance Authorities Real success stories from Hyland And a brief overview of why Housing Authorities should choose OnBase To learn more about OnBase, please visit www.imagesoftinc.com/onbase. Please contact us for additional information.

Lawyers and other Justice System personnel rely heavily on authorized documents. In recent years, more and more of these documents have become digital to reduce paper waste, speed up sharing, and adapt to the new hybrid or remote work environments seen across the country. With the growth of digital documents came the need for a simple electronic signature solution.  TrueSign is ImageSoft's proprietary digital signature platform. Internal and external users can sign via email, text, or QR code in real-time, providing legally binding signatures with just a few clicks. Seeing the need specifically for lawyers to have increased access to electronic signing, Worldox - document management powerhouse - formed a strategic partnership with TrueSign.   Listen in as ImageSoft's Director of Sales and Marketing, John Kenyon, chats with Worldox President, Ray Zwiefelhofer, about the partnership. Learn about why eSigning is so critical in the law sector, and what a recent customer survey from Worldox showed customers care most about in their signature solution.   Topics covered include:  How Worldox and TrueSign are working together  What current customers are saying about the platform  The important features that make TrueSign a stand-out  What lawyers need from eSigning platforms  And more.  To learn more about TrueSign, please visit www.truesign.com.

Millions of Americans suffer from intellectual disabilities or cognitive conditions that can affect their ability to clearly communicate. From Alzheimer's to Autism to severe mental health disorders, these vulnerable individuals may find themselves in emergency situations with no reliable way to express themselves to first responders.  Introducing SafeEncounter, a digital community database that logs records of vulnerable dependents for officers to refer to on the scene. SafeEncounter is voluntary and user-submitted and is accessible only to authorized districts and police forces. Family and loved ones can register their dependent and build a profile that includes physical descriptions, photos, medical history, emergency contacts, and special notes for deescalating situations. SafeEncounter is accessible on-the-go in police vehicles for real-time identification and conflict resolution.  In this episode, join ImageSoft's CEO, Scott Bade, as he delves into the basics of SafeEncounter with Julian Vataj, Solution Architect. This episode covers the higher-level overview including:  What SafeEncounter is  Common eligibility requirements  Why it was created  Noteworthy features  And how SafeEncounter empowers the police    Be sure to check back soon for a deeper dive into the solution! For questions, comments, or concerns, please reach out to Scott Bade at sbade@imagesoftinc.com or Julian Vataj at jvataj@imagesoftinc.com. If you're interested in exploring the solution further, check out www.safeencounter.org.  

When's the last time you took a photo on your cellphone? How many homes in your neighborhood have security cameras or doorbell cams? Technology is all around us and is making its way into every aspect of our lives. The accessibility of video and audio recording has proven extremely beneficial to the Justice System in the form of evidence. However, courts are not always equipped to handle digital evidence, especially multiple formats.  Introducing Vault, ImageSoft's Digital Evidence Management system designed to organize evidence in a cloud-based database. In this episode, CEO of ImageSoft, Scott Bade, sits down with Engineer Terry Chaudhuri to discuss Vault at a high level. Listen in as they discuss:  Digital Evidence Management and its challenges  Vault's unique features  Seamless playback in court  How Vault benefits various job roles in the courts  And more  Stay tuned for a follow-up episode that will delve deeper into the Vault platform.  Learn more about Vault at https://imagesoftinc.com/courts/digital-evidence-management/. Reach out with any questions at (855) 533-3366.  

As the world transitions to a “work from anywhere” model, industries have been struck by the realization that a large percentage of their processes relies heavily on communication, approval, and signature collection. Businesses cannot afford to wait while documents are mailed or delivered, so electronic signatures have become a popular alternative. TrueSign is ImageSoft's proprietary eSignature platform that provides top-tier security, a user-friendly interface, and unmatched convenience.  Brother International is recognized as a leader of office technology such as scanners and printers. We are thrilled to have them as a TrueSign partner, and we had the opportunity to sit down with Bob Burnett, Director of B2B Solution Development and Planning. In this episode, listen in as ImageSoft Strategic Alliance Manager and TrueSign extraordinaire Rob Beier discusses some of the most crucial aspects of the partnership with Brother International including:  Brother's new scan-to-email signing option  Security needs surrounding electronic signatures  TrueSign's document template library  Current user feedback  And more! 

Everyone has been spending a lot more time online these days, with many companies going permanently remote or adopting a hybrid model. As tricky as it can be to learn new technologies, you can't deny that online services have made life far more convenient. One of the fastest growing digital solutions is Online Dispute Resolution (ODR), a virtual method of mediation. Thanks to ODR, mediation is more accessible and affordable than ever, and settlements are reached in a fraction of the time.   Listen in to the ImageSoft team's in-depth conversation with acclaimed online mediator, Susan Guthrie, Esq. Guthrie has worked in family law for many years, and has recently found a passion for helping other mediators move to the online platform. She is also well-known for her innovative and cutting edge Learn to Mediate podcast. Hear about Guthrie's history in the mediation space, her favorite things about ODR, and how she conquers technical difficulties when they arise.  

[et_pb_section][et_pb_row][et_pb_column type="4_4"][et_pb_text] Attorneys are key players within the justice system. They're the people looking at evidence, making sense of it, and building entire cases with it. That's certainly no small feat, especially in more complex cases. Discovery and evidence analysis are huge undertakings that require top time management skills and unmatched organization. Unfortunately for attorneys, their job has been getting harder over the past several years as new formats of evidence are introduced. Crime scene photos and documents aren't going to cut it anymore – most cases involve cellphones, online activity, audio or video recording, and other digital files.  In this episode, listen is as ImageSoft CEO, Scott Bade, discusses how Digital Evidence Management (DEM) is changing the way attorneys operate with renowned lawyer, Peter Hagood, Esq. Peter lets us in on some of the biggest challenges he faces behind the scenes, and breaks down why DEM is such a promising solution. Topics include:  A day in the life of an attorney  The chain of custody with evidence  The effect of the pandemic on attorneys and the courts  The growth of video evidence  And more!  This episode offers a first-hand account of how evidence is currently handled, and provides insight about the DEM features a professional in the industry is most excited about.      [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]

2020 was a year like no other that led to many significant changes in business operations across various industries. Most notably, companies were forced to adapt to a virtual environment to protect both their staff and clients. The growing digital landscape has made it clear that some frequently used processes are out of date and in need of an upgrade. In this week's episode, VP of Sales and Marketing, Vince Hanson, is joined by Rob Beier, Strategic Alliance Manager at ImageSoft, to discuss the growing trend of electronic signatures. Rob answers questions about e-signing and gives us a high-level overview of how businesses are leveraging the solution to maintain an efficient virtual workflow. In addition to discussing some of the features of ImageSoft's own TrueSign solution, Rob and Vince discuss topics including: Why more companies are looking for e-signature options Why e-signing is more efficient than wet signatures How businesses are using e-signatures to respond to a more virtual world What to look for in an e-signature platform/software The longevity of e-signing Electronic audit trails and the benefits that accompany them And more! Listen in as two ImageSoft veterans chat about electronic signing and the role it will play in the coming years. Find out what considerations you should make before choosing an e-signature platform for your business and gain a deeper understanding of how virtual solutions are shaping communications between companies and clients.

In today's world, we are inundated with technology that captures our everyday moments. Whether it's a joyous event, a critical life situation or a criminal activity, these moments are captured by various digital recording devices, including cell phones, CCTV, security cameras, body-worn and dash cams. With the influx of digital, physical, biological and forensic evidence the justice community is challenged to manage, organize, access and secure the evidence while maintaining CJIS compliance requirements and chain of custody. Listen in as two ImageSoft digital evidence veterans, Vince Hanson and Terry Chaudhuri discuss how the justice community can take a new direction, while thinking about protection to ensure their digital evidence management isn't an old-fashioned notion. 

For many of us 2020 was a transformative year, both in our personal lives and professional lives. As the world turned upside down, many organizations quickly adapted to meet the needs of their staff, constituents, and customers virtually. For many, future technologies were no longer a roadmap wish list item or a dream, but a critical and immediate need. As the world starts to right itself, it's crucial to continue preparation on digital solution efforts. Whether it be natural  disasters, power outages, fires, floods or hurricanes, unseen situations aren't going anywhere any time soon.   Glenn Gibson, Director of Global Technology Evangelist at Hyland Software takes us on a journey of digital transformation with his witty analogies and Scottish accent. With over 16 years of IT experience, Glenn shares how the journey through digital transformation should begin with the end in mind, including: Tips to start your transformation journey The importance of a complete process view to make quick decisions Key questions to fuel discussions in your organization Strategies to make the most of transformative changes Considerations when making radical or incremental improvements How to ensure survival in 2021 and into the future

Picking up from part one of our replacing state agency legacy document manage system (DMS) conversation, we're re-joined by Paul Gorman, a former CIO for two state agencies, and Terri Jones, Enterprise Advisor at Hyland Software. Listen in as Paul and Terri continue their conversation on what governments can do when your "whizz-bang" amazing document management system hasn't aged well, including:   How to manage the project to avoid potential issues The importance of executive sponsorship The importance of benchmarking The benefits of content management platforms vs. document management

In part two of our series on replacing state legacy systems, Paul Gorman, a former CIO for two state agencies, is joined once again with Terri Jones who has previously directed IT efforts for a large housing  finance and community development agency and currently serves as an Enterprise Advisor at Hyland Software. Together, Paul and Terri continue the conversation of replacing legacy systems with a focus on legacy document management systems (DMS).   Listen in as Paul and Terri discuss what governments can do when your “whizz-bang” amazing document system hasn't aged well, including:  Pain points that prompt replacement  Reasons to replace a document legacy system  Replacement roadmap  The 5 stages of going paperless   

At the start of the pandemic, we shared an edited version of our "Justice Know No Quarantine" webinar as a bonus podcast episode. During this episode, our industry veterans discussed the current challenges of civil and criminal courts, mitigation options that could be implemented in the short term and what Courts should be doing as we return to the new normal. One year later, as we've transitioned from a physical court to virtual or limited in-person hearings, we continue to face challenges. While the pandemic has propelled Court technology improvements, those new improvements have created uncertainties around staff and funding, and the ever-looming question of "how do we catch-up the caseloads going forward?" while improving access to justice. Listen in as one of our returning industry veterans Jim McMillan, Principle Technology Consultant at National Center for State Courts, sits down with our very own Brad Smith, Senior Justice Consultant, to discuss how not to just "throw money and throw bodies" at the problem but, rather, create a strategic plan while addressing: Creative ways to address your court's caseload catch-up plan Court funding for staff and to maintain or upgrade technology How technology-specific staff roles play an improved role in court technology Taking technology solutions, like Zoom, Online Dispute Resolution, digital evidence management and artificial intelligence, to the next level Available resources: Court Technology Bulletin, https://courttechbulletin.blogspot.com/ Online Courtroom Project, https://www.onlinecourtroom.org/

In a life not too long ago, ImageSoft Account Executive Paul Gorman was a CIO for a housing finance agency. Now, Paul kicks off a multi-episode podcast series discussing a long-standing government challenge that’s still causing headaches for staff and constituents today: legacy systems.  In part one, Paul is joined by previous government colleague Terri Jones, who is now an Enterprise Advisor at Hyland. Terri, too, used to direct IT efforts for a large housing agency, which included leading them through the lifecycle of legacy system replacement.  Tune in for Paul and Terri’s conversation on how governments can avoid getting pushed off a cliff by their legacy systems, including:  Considerations for the CIO at every stage in the replacement cycle  The inefficiency sprawls caused by quick-fix point systems   Leveraging content services functionality while undergoing legacy replacement construction  Automating repetitive government processes with robotic process automation (RPA) so government officials can focus on the higher-level, more human elements of service  Successful ERP replacement  How the increasingly remote workforce has shaken organizations loose from complacency and prioritized end-user experience, security and overall digital transformation more than ever  Much more!     

If you tuned in for part three of our ODR podcast series “ODR Yesterday, Today and Tomorrow: Asking (And Answering) the Hard Questions with the NCSC,” you know that we could talk for days with NCSC CIO Paul Embley and Consultant Diana Graski. So we kept the conversation going and spun off this special edition episode that speaks directly into the heart of justice: is technology really supporting the court, or just speeding up its processes? We hope you’ll hear Paul and Diana illustrate how “automated insights” have helped Judges spend more quality time with litigants to make better informed, more compassionate decisions. Journeying us through recent use cases and their own in-person experiences, Paul and Diana put a pulse on how ODR is effectively serving the public and the court by making justice available at the litigant’s convenience, hurdling language barriers, and painting a fuller picture for each case. NCSC resources available to help courts and other legal counsel in their ODR research, such as ncsc.org/jtc and https://www.ncsc.org/__data/assets/pdf_file/0013/20830/2020-04-02-intro-to-ai-for-courts_final.pdf  

As much as we’d love to say online dispute resolution (ODR) is a clear-cut topic, it’s not. From questions about funding and whether such a platform actually increases access to justice, to how the states and their various court types have responded to ODR’s availability – there’s a lot of gray area. Venture into some of these hot-button topics as we ask our friends from the National Center for State Courts (NCSC) about these hard questions surrounding ODR and the changing legal landscape. Through their first-hand experiences and use-case stories, NCSC’s CIO Paul Embley and Consultant Diana Graski provide refreshing, outside-the-box perspective and helpful resources to guide those interested in ODR toward a well-informed decision. Don’t miss these key conversation takeaways, including: The mixed bag of state-wide and individual court responses to the pandemic, including those who have embraced and adopted court tech and why many still have not   The far-and-wide tools and outcomes that the courts, law firms and other legal counsel are seeking when they research ODR for specific case types, such as civil, traffic, family and others   A briefing on the interesting story behind Iowa’s pre-pandemic push for ODR in landlord-tenant cases   Deciding when courts become involved in disputes (i.e., waiting until the case is at their doorstep, or taking on a responsibility to provide information and actively participate in dispute minimization)   Use cases of outside-the-box funding options, separate from filing fees, that would position ODR as a true path to increased access to justice   The various ways of bringing court to the people, such as the Judge who sets up hearings in his RV and in tents   Providing citizens with a continuum of options for the future of “going to court” and what that means   Establishing personal relationships ahead of ODR adoption that support positive user experiences and helps to bridge people into these new ways of going about the court   NCSC resources available to help courts and other legal counsel in their ODR research, such as ncsc.org/jtc

Did you know that 57 percent of the world’s population (that’s 4 billion people!) live outside the shelter of law? It seems like a steep statistic, until you factor in the costs of missing work for court dates, transportation, childcare and the emotional toll of entering a potentially confusing and hostile environment. This conversation with Attorney and Founding President of the Collaborative Lawyers of Saskatchewan Brad Hunter is taken directly from our recent, widely popular webinar, “Online Dispute Resolution: Making Justice Effortless and Accessible.” With a specific focus on how ODR has shaped his 30+ legal career, especially in family law, Brad walks us through the key benefits afforded to both participants of the justice system and every type of legal practice. Speaking from decades ago through to today, even pre-pandemic, Brad shares his best practices for adopting online dispute resolution into your service. If you haven’t already listened to part one of our ODR series, “The Recovering Lawyer’s Perspective,” you can do so here. To learn more about ODR and/or request a free demo, please visit www.ResolveDisputes.com.

Self-proclaimed “recovering lawyer” Joe Al-Khayat is the Co-Founder of online dispute resolution platform and ImageSoft partner Resolve Disputes Online, and the first guest on our three-part podcast series journeying online dispute resolution from its private sector roots to a highly regarded platform increasing access to justice in Courts across the globe.   Join Joe as he describes what it’s like to face the barriers of accessible justice from the perspectives of both the litigant and a stakeholder of the Court, and how these well-rounded views of his team shaped their ODR platform into a tool that problem solves for both sides. From there, conversation snowballs into how the pandemic shifted ODR from an option to a necessity, and the Resolve Dispute Online team’s specific expansion into various justice systems abroad, including the U.S., the United Kingdom, Singapore and Thailand.   

Washtenaw, Michigan, a Top 10 Digital County, is no stranger to The Paperless Productivity Podcast, so it’s our pleasure to welcome back Jeff Arbogast, Application Specialist for the esteemed Washtenaw County, to chat about their OnBase-powered, electronic arraignment process.  In this to-the-point episode, Jeff talks us through the multi-faceted “eArraignment” process as it relates to both walk-in and pre-scheduled proceedings, case preparation from the Clerk’s perspective, and workload balance for the Judge. As you’ll hear, Jeff notes how eArraignment, complete with digital signatures and workflow, has supported Washtenaw County through the pandemic thanks to instantaneous, digitally streamlined deliveries of arraignment packets and other documentation to defendants, probation officers, jails, prosecutors’ offices, etc. And with the county’s printers connected through “auto print,” the Clerk can, in addition to emailing or digitally sending the documentation, print carbon copies at any county office printer – eliminating the need to fax and the consequential deterioration of signatures and images.   Fueled by the perfect blend of digital workflows, electronic signatures and forms, and centralized case management, Washtenaw easily established an efficient, routine eArraignment protocol that reduces the need for widespread human contact (digital workflow as opposed to a courier, and less foot traffic in the courthouse), and significantly lightens the Clerk’s workload post-arraignment.  

Regulatory technology, commonly referred to as “Reg Tech,” is technology that assists regulatory agencies in managing how information is stored, used, shared and discarded in accordance to compliance efforts. As Jeff Heigert, Hyland’s Senior Customer Advisor for Insurance, explains, there are more than 750 regulatory bodies across the globe producing over 2,500 rule books relating to compliance. Organizations dedicate millions, if not billions, of their annual budget to comply because, as costly as compliance is, the consequences of non-compliance outweigh it all. Join Jeff and his colleague Chad Kerns, Hyland’s Product Manager for Financial Services and Insurance, for a chat about what Reg Tech is, and its support for banking institutions, insurance agencies, mortgage companies and others throughout the entire regulatory life cycle. From regulating data management to reducing the time and financial cost of maintaining compliance by automating regulatory process, Jeff and Chad tag-team an interesting conversation that tackles how simple Reg Tech solutions are making a significant difference for global, cross-industry organizations and their customers. And if you’re an OnBase user, you won’t want to miss Chad’s breakdown of Reg Tech solutions and easily-implemented capabilities, like multi-factor authentication, document encryption and redaction, online viewing identity protection and security keywords, which are simple to learn and, ultimately, reallocate manpower and capital resources to higher-level initiatives, like customer engagement and satisfaction.  

A ring of fire, the moat, a drawbridge, archers and more are protecting the precious gem that is your core enterprise system – do you fear the enemy? Of course not! When your business model is safeguarded in the Hyland Cloud, its castle approach to security is always on high alert, designed to immediately retaliate against data breaches and other security threats. Defenders of data protection since 2004, experts on the Hyland Cloud team happily absorb all your usual system security responsibilities so you can relax and focus on higher-priority projects. Amanda Pfriem, Hyland’s Cloud Business Consultant, takes us on a more in-depth journey through what it means to operate in the Hyland Cloud instead of an on-premise system, including a breakdown of the Cloud’s various security layers, your new title as a SaaS customer and the much more affordable, single subscription cost model – no more prioritizing projects to fit boxed-in budgets! For those just seeking to better understand the Hyland Cloud, Amanda closes us out with even more peace of mind – all inquirers work with Hyland’s Cloud experts for a comprehensive review of your current system to, first, see if the move would be valuable to you. If the shoe fits, your Hyland team will ensure you understand everything about migration, including all the experiences you can expect from the move, before going any further. Added bonus: once becoming a Hyland Cloud community member, Amanda explains, in no “encrypted” terms, the no-cost perks customers receive during migration.

Jeff Arbogast, Application Specialist for one the nation’s Top 10 Digital Counties, story tells Washtenaw County, Michigan’s journey from their RFP beginnings of email, frustrating document size restrictions, manual uploads, and various versions floating between departments to their now centralized, transparent and well-orchestrated OnBase-hosted RFP management process. Walk through this conversation with a notepad in-hand as Jeff starts at the top, walking us through the intake process with electronic forms and how proposals are then circulated across departments via an automated workflow. Listeners will hear how simple capabilities, such as attaching related documents, performing redactions, accounting for protest opportunities and housing large files in a digital system rather than printing and filing, turn into significant time and money savers. OnBase then carries Washtenaw’s RFP process to completion by generating records for the people that were awarded and not awarded, and automatically sending out emails to each person who gave a bid. It also triggers staff to send out paper copies of the decision, and to publish it on the website. You’ll be amazed at the opportunities and savings Washtenaw’s digital RFP management process supports, and even more so that it was all built using standard, OnBase tools.

Does your electronic signing platform turn your smartphone into a signature pad? TrueSign does, in addition to meeting several other compliant, mobile criteria you’ll want to consider when adopting an electronic signing platform in today’s increasingly remote world. Grab a notepad and join us for a conversation with two ImageSoft Originals, Tim Zarzycki and Terry Chaudhuri, about how TrueSign is helping people confidently proceed and succeed in swiftly collecting auditable and compliant electronic signatures from contract vendors, court case participants, internal staff, the public and other external parties. As Terry will illustrate, TrueSign is hosted in the highly secure Microsoft Azure Cloud, which fulfills CJIS, PCI, FIPS and HIPPA compliance standards. Serving as a Cloud solution also means it’s ideal for enterprise-wide use because there is minimal setup, and because it provides a straight-forward design that is user-friendly for all technical aptitudes. Terry and Tim also go over proxy signing capabilities (which are game changers for Judges or CEOs who often have assistants sign on their behalf), QR Code functionality, achieving interoperability with REST APIs and no-cost integrations, and much more.

What can tirelessly do the work of thousands of employees without complaining and never take time off? No, this isn’t the start of a bad joke – it’s a reality for enterprises across the globe who deploy robotic process automation. RPA, as its casually referred to, mimics mouse clicks and keystrokes to automate repetitive, office-like work. Able to automate tasks in any environment, regardless of the existing software platform, RPA is available to any industry and thrives in all environments, especially those who already operate on OnBase and want to take their automation a step further. We couldn’t have picked a timelier guest to walk us through an overview of RPA and the types of applications that qualify as good candidates. Tim Tallaksen, Director of Intelligent Process Automation at Hyland Software, joins us for a well-rounded conversation about what robotic process automation is, how its currently supporting businesses amidst the pandemic, and how Hyland’s recent acquisition of a world-class RPA developer is allowing current OnBase customers to quickly deploy huge bot farms to automate the work of thousands of staff – easily extending the value of their digital workflow.

With over 100 users in its Circuit and Family Courts, Prosecutor’s Office and throughout its contract signing process, Michigan’s Washtenaw County experienced the charms of TrueSign’s seamless, digital signing process and workflow before the pandemic – but, as staff continues to work remotely from sporadic locations, it’s been a relied-upon necessity. Joining us for a conversation about their “signature” success is Jeff Arbogast, Application Specialist at Washtenaw, which has been recognized several times as a Top 10 Digital County. Walking us through three key areas where TrueSign exercises some heavy lifting, Jeff illustrates the various use case opportunities now at play thanks to this one, Cloud-hosted application. From the scope of their current implementation, Jeff’s favorite capability (hint: it’s the ease of external signing) and the low-stress of a straight-forward pricing model to zero end-user footprint, seamless integrations with existing systems and what Washtenaw’s HR department currently has its eye on, this short chat takes eSignature opportunities beyond the dotted line to solve for many of today’s pain points in an increasingly remote world.

A few years back, ImageSoft trekked through the same IT journey we now walk most of our clients through: moving our infrastructure and systems to the Cloud. To quote Tom Hansel, ImageSoft’s Director of Customer Care and episode host, we’ve “eaten our own dog food,” so we fully understand the significance of the migration. On the same token, we also continuously see this investment pay off – most notably when launching ImageSoft’s entirely remote operations at the onset of the 2020 pandemic and easing staff through the shift. Join our own Senior Business Systems Administrator Bill Lussenheide and Cloud Services OnBase Admin Mark Hamilton, the pioneers of ImageSoft’s Cloud Hosting journey, as they discuss our company’s transitional experience and all the intricacies in between, including how to plan for the move, what to expect from an administrator’s perspective, security and compliance concerns, end-user benefits, best practices and more.

In Michigan, a Friend of the Court (FOC) is the regional name for a Child Support Enforcement office. Also in Michigan is the Ottawa County FOC – one of the state’s highest performing child support enforcement entities, and a leader in configuring automation and workflow technology to meet constituent needs, achieve state and federal statutes and safeguard trusted practices.   In conversation with Ottawa County FOC’s Assistant Director Kathy Winston and Technology Specialist Amy Debault, we see how one, comprehensive platform can iron out even the most intricate of processes. After designing a workflow that mimicked the office’s historically manual processes, catering to the individual needs of case investigators, judicial clerks, support staff, and custody and bench workers, the Ottawa County FOC eliminated time wasted on manually retrieving a case and melted down turnaround time to one day. Succeeding with such a high case volume naturally qualifies their office for more federal incentive criteria.   Join Kathy and Amy as they explore the numerous, realized benefits of digitalized child enforcement practices, including: integrations with Clerks and the Court for streamlined order creation and processing, automating much of the customer’s communication with electronic filing, greater accountability and transparency (including document redactions and the ability to block staff from certain documents), payment allocations and much more.   Resources relating to the podcast can be found here: Court Technology Standards - Application Component Model

As we continue navigating through the fog of curing novel Coronavirus, the practice of contact tracing has been a sturdy lighthouse for nation-wide public health departments.   Many of us have heard about the concept of contact tracing in the news but, because of its rapidly evolving nature, aren’t entirely certain what it means or how it can help us. As we continue doing our part in flattening the curve and protecting our communities, and especially as schools and universities strategize the safest reopening protocols, it’s vital that we understand not only just the opportunities available to us, but what is actually working.   To date, hundreds of millions of dollars have been poured into state-wide contact tracing initiatives only for the systems to crash and burn. Here at ImageSoft, we’ve dedicated a team to understanding what exactly is going wrong and how we can overcome it. Joining us for this bonus episode are two members of that team, Vince Hanson and Terry Chaudhuri, who have been on the frontlines of our contact tracing research. Tune in for this conversation as we define contact tracing and the tracers, explain how this concept differs from proximity tracing, deconstruct the most obstructive challenges to successful contact tracing and “trace the success” of what actually is working in several public health departments.  

“We’re tearing down your storage facility. Please find another place to keep your files.”    This was, essentially, the message that Washington’s Yakima County District Court received when it had over one-hundred thousand files warehoused at a soon-to-be-diminished storage facility. Receiving an excess of 2 million filings a year, Yakima County’s District Court Administrator Therese Murphy and Office Supervisor Tamara Williams knew they needed a long-term, safeguarded process for filings and storage, and they needed it yesterday.     Join Therese and Tamara as they journey us through their process of implementing, learning and, ultimately, succeeding with the electronic filing system TrueFiling. Not only did it transform their court operations, but it kept everyone up-and-running from home during the unforeseen Coronavirus pandemic.    A measure of their 2018 analytics revealed a return of:  A 70 percent time saving in processing new civil suits (65,850 minutes down to 19,755 minutes)  Overall cost savings of $15,000  40 extra hours of filing returned to volunteers  Positive, feedback from the public, staff and especially the Judges!  

Picking up from Part I of our component model conversation with Kevin Bowling, current Chair of the U.S. Department of Justice’s Global Advisory Committee, we’re talking through the court’s biggest challenge post-pandemic: an urgent need for trusted court technology, and scarce funding.   Join us as we journey with Kevin through the court manager’s gold-mine resource, – the Integrated Justice Information Systems Institute, or IJIS, – how the component model fits into your goals and your budget, and other creative workarounds for funding.   Resources from the podcast are included below:  IJIS (Integrated Justice Information Systems) Institute - The IJIS Institute is a nonprofit alliance working to promote and enable technology in the public sector and expand the use of information to maximize safety, efficiency, and productivity.  The IJISCourts Advisory Committee developed a Provider Directory that includes vendors for the court components - https://icacprovdir.ijis.org   CA Court Stack - a practical application of the court component model  Ultimately, we need to leverage our resources (including technology) to improve access to justice and provide a better customer service experience.   https://courts.michigan.gov/News-Events/press_releases/Documents/Justice%20for%20All%20Media%20Release%20FINAL-3.pdf               https://courts.michigan.gov/News-Events/Pages/Justice-for-All.aspx 

“We’re trying to open, adaptive and innovative, because that’s all we can do to do our part.” – Judge Amy Meachum, 201st District Court of Travis County, TX  Around March 2020, courts across America abruptly switched from in-person hearings to Zoom-hosted verdicts. For most, this was a scramble of uncertainty and a steep learning curve. Finding their way with Zoom, aiSMARTBENCH and other digital tools, virtual court proceedings have become familiar, comfortable and, especially, productive. Now, with the opportunity to start reopening, Judges, Clerks, Court Admins and other justice personnel are questioning the benefits, if any, of returning to a completely in-person court.  We handed the mic to three Judiciaries, all with diverse jurisdictions across the nation, for a panel discussion road mapping a more productive, secure and – dare we say – virtual future for the court. Tune in for their conversation on: the features of post versus pre-pandemic courts, which virtual courtroom tools are and are not working, using virtual courts as a staple process or a back-up plan, lessons learned so far, and much more! 

“Somebody wiser than me once said that you should ‘never waste a good crisis,’ and it seems like this pandemic has been a crisis for many of us in the court world.” For 42 years and counting, Kevin Bowling has been serving the needs of justice administration and public service. Currently chairing the U.S. Department of Justice’s Global Advisory Committee, Kevin is now calling on his experience with the evolution of the court system to support next steps for the post-pandemic court. Speaking right into the heart of court administration, Kevin unearths all the relevant fruits of the component model, especially its role in sustaining a more inter-connected court and providing the opportunity to “plug-and-play” with various technologies that support the court’s adaption to a new normal, including litigant portals, jury management systems, and how to walk the fine line between access to justice and CJIS compliance.   Resources relating to the podcast can be found here: Joint Technology Committee - JTC was established by COSCA (Conference of State Court Administrators), NACM (National Association for Court Management) and NCSC (National Center for State Courts).  For more info on JTC - https://www.ncsc.org/about-us/committees/joint-technology-committee JTC develops and promotes technology standards - e.g., Court case management functional requirements; e-filing standards; jury management system requirements; ODR technical interface standards; https://www.ncsc.org/about-us/committees/joint-technology-committee/jtc-court-technology-standards In addition to developing standards, JTC recognizes information sharing initiatives and standards developed by the Global Advisory Committee (GAC), e.g., National Information Exchange Model (NIEM), Information Exchange Package Documentation (IEPD) Clearinghouse, Global Reference Architecture, Global Service Specification Packages (SSPs) Court Component Model (CCM) - In 2017 JTC's work on the NextGen Court Technology Standards led to the development of the Court Component Model   https://www.ncsc.org/__data/assets/pdf_file/0034/18979/nextgen-court-component-model-2017-12-08-final.pdf.  The Court Component Model paper (JTC Resource Bulletin) describes each component, including its purpose and features.   https://www.ncsc.org/__data/assets/pdf_file/0034/18979/nextgen-court-component-model-2017-12-08-final.pdf

Operating from our customer-centric value system means we approach every client interaction with great care. But to ensure world-class customer care means we also need a world-class approach and, up until about three years ago, that wasn’t always the case.    Journey with us as we map our Customer Care department’s transition from Microsoft CRM to the comprehensive case manager, OnBase WorkView. Sharing the mic today are a handful of ImageSoft originals: Patrick Dreyer, Senior Technical Support Engineer, Steve Michelin, Customer Care Lead, and our fearless OnBase Administrator Nathan Armaly. Each having unique OnBase user experiences, their conversation is fruitful in a range of WorkView capabilities, including its rapid development environment, consistent data presentation and relationships, rich resource database, incident management, ticket generation, its malleability in building out role-based dashboards for end users versus OnBase Admins, and so much more.  

Fun fact: Did you know that ImageSoft tends to speak from experience, sharing our own internal stories of success from being powered by OnBase? That’s right – we “toast our own champagne,” so to speak, and it all started in our Accounting Department.    Join Director of Finance and HR Mary Beth Eddy, OnBase Administrator Nathan Armaly, and Business Systems Analyst Teresa Kobish as they discuss overcoming our accounting department’s most obstructive challenges with the highly-configurable capabilities of OnBase. Journey with us as we detail our accounting department’s process renovation, from perspectives of both the OnBase Admins and users, that expanded process visibility, enabled easier, more secure information sharing and transcended into an organization-wide transformation, including:  Automating the purchase requisition process  Managing unexpected costs for accounts payable   Struggling through inter-departmental content sharing via email   Developing a strict, auditable internal process for credit memos   Leveraging Unity forms and automated workflows   Comparing your data in OnBase with the Accounting ERP   Safeguarding our ability to prevent fraud and clerical errors  Staying on top of subscription costs   And much more! 

Reoccurring guest on The Paperless Podcast and Senior Customer Advisor for Government at Hyland Software, Kevin Albrecht takes the mic, giving voice to a critical topic that he’s been in countrywide conversations with government agencies about:   Unsecured, personally identifying information circulating in disparate government systems.    If you work in any industry that manages sensitive information, you won’t want to miss Kevin’s insights on how to more securely store information while maintaining public transparency efforts, quickly populate public records or FOIA requests, or the several, nation-wide use cases of government agencies that are already leading the way in more secure, compliant and accessible enterprise search efforts.  

“We can’t let perfection get in the way of a good system,” said Scott Bade, ImageSoft President and Product Visionary. “Today, we need to look for easy wins that move data forward, even if, for the time being, the method isn’t as integrated, end-to-end or wholesome as we’d like it to be.”  This sentiment from Scott is a soundbite from our April 2020 webinar, “Justice Knows No Quarantine” with Jim McMillan from the National Center for State Courts. Scott, Jim and Senior Justice Consultant Brad Smith hosted a panel discussion addressing the current challenges of civil and criminal courts, mitigation options that can be implemented in the next 45 days or less, what courts should be doing as we come return to a new normal, and how to overcome procurement obstacles when moving forward with these opportunities. The key message? “The mobile society that we have become has led to added bandwidth that is paying off now,” said Scott, adding that the Justice System needs to prepare for the new normal of more people working and managing their business remotely. 

Underwriters know that, before the actual underwriting begins, they must first build a file out of disparate pieces of information. Navigating this sea of data from here, there and everywhere can haphazardly redirect the underwriter’s sails into unnecessary roundabouts, prolonging decisions and causing waves in their “pool of risk.”   Join us for a conversation of experience and perspective as we chat with our re-occurring guest Jeff Hiegert, Insurance Adviser at Hyland, and Toni Smith from ImageSoft, on addressing the underwriter’s biggest concerns, including how to efficiently put necessary information in front of underwriters so they can sail their organizations toward the best decisions.

As the world prepares for a “new normal,” public health agencies will be challenged to afford and implement processes that serve faster-paced, mobile day-to-day needs, as well as keep them prepared for future outbreaks. As we’ve learned to do with “all things government technology,” we turned to Former CIO, and now Government Consultant, Paul Gorman for insights.   Tune in as we discuss how to marshal resources in preparation for the public health agency’s future technology needs, mobile testing and data gathering, how being equipped today mitigates tomorrow’s hurdles when responding to emergencies, and how to prepare for all prospective contingencies.   For more information on “the public health agency’s digital solution,” visit https://www.imagesoftinc.com/government/public-health.html   

Policy and Capacity – the two-pronged approach to a successfully mobile workplace. As organizations (and even court systems) progress toward remote-friendly environments, understanding how to achieve leadership’s support and internally equip staff with the means to sustain (dare we say, increase?) productivity is the foundational first step. Thanks to our forward-thinking and innovative Tech Support team, ImageSoft continues to operate remotely amidst mandated stay-at-home orders, even with staff located from coast-to-coast. Join Tom Hansel, ImageSoft’s Director of Customer Care (affectionately referred to as “Tom’s Teams”) and Bill Lussenheide, Senior Systems Business Administrator, for the inside scoop on their emergency plan and how they successfully flipped the switch to ImageSoft-wide remote working operations.

If you, like Clark Public Utilities (CPU), are a little jittery about implementation – congratulations! You’re normal. Despite a few apprehensions, CPU faced its fears head on and took an active role in its organization’s digital transformation. Today, illuminating a paperless “workflow glow,” CPU has gone down in our books as one of our most successful implementation partners.   Join CPU’s Business Application Manager Suzi Walker and Business Analyst Michael Nino for a candid conversation with ImageSoft’s Professional Services team, discussing customer challenges during implementation, the keys to proceeding while succeeding, what “partnership” actually means, a breakdown of the Quality Triangle and so much more.

Did you know our Senior Justice Consultant Brad Smith was around when eFiling was just gaining momentum and the Earth was still cooling? Of course, Scott, ImageSoft’s Product Visionary, was only poking fun, but he makes a valid point: what it means to be a digitally transformed court today is much different than even just a couple years ago.   Join us for this punchy conversation on the evolution of electronic filing into criminal, family and other case types, making files more publicly accessible, the growing acceptance of cloud solutions, the need for digital evidence management solutions and, most importantly, how progressive courts are going about all of this.

From car companies and soda vendors to even Dilbert comics, everyone is talking about digital transformation. But how do we define it in the government context? Join Senior Government Consultant Kevin Albrecht and former CIO Paul Gorman as they chat about “the CIO’s worst nightmare,” the importance of dynamic, responsive forms management and how it all shapes an experience from staff to constituent.

Even as courts lean into digital transformation, there’s still one major hesitation: mobile technology. Should smartphones finally be allowed inside the courtroom? Do the benefits outweigh the risks? Join the 22nd Judicial Circuit’s Trial Court Administrator Dan Wallis and ImageSoft’s Senior Sales Engineer Terry Chaudhuri for an engaging conversation that finally puts a pulse on the industry’s journey toward a mobile future.

The Kalamazoo County Probate Court desires to help their constituents better when they’re going through difficult circumstances was hampered by all the paper that drove their processes. In this episode, the staff at the court tell us what life was like before and how different things are for everyone after moving to a digital process.

In this second installment, we continue the discussion as to how the Business Process Framework can be used to analyze any business process to identify productivity gains through technology. For a complex process such as insurance claims, insurers can gain a lot from applying this Framework and bring the claims process under control.