Podcasts about Robotic process automation

Get ready to reimagine the future of strategic recruiting. In this pivotal episode of The Full Desk Experience, Crelate CEO Aaron Elder joins host Kortney Harmon to share cutting-edge strategies for thriving in the rapidly evolving, post-AI era—essential listening for owners, directors, and executive-level leaders.Key insights you can't miss:-The Post-AI Paradigm: Why AI is already as essential as electricity, and what “post-AI” really means for search firms' competitiveness and client expectations.-Redefining Value: How winning firms use targeted, specialized AI agents—not hype—to create lasting value and deeper client relationships.-From Boxed Data to Living Platforms: The shift from static CRM systems to dynamic, evolving platforms that continuously deliver new insights and productivity.-Human + Machine Synergy: In high-trust fields like executive search, where does AI support human expertise, and when is the “human touch” irreplaceable?-Operational Transformation: From outbounding to back-office, every business process is up for reinvention.Do you know if the roles you fill today will even exist in two years? How will your team adapt as AI and automation accelerate client demands—and shift the very nature of work?Hit play to hear how leading firms are pivoting now—and what you should be asking to stay ahead.__________________________Follow Crelate on LinkedIn: https://www.linkedin.com/company/crelate/Subscribe to our newsletter: https://www.crelate.com/blog/full-desk-experience

Welcome back, Identity Jedi Family! We're kicking off Season 3 with a brand new setup, fresh format, and some heavy-hitting guests lined up just for you!

Effizienz steigern, Komplexität reduzieren: Das ist das Ziel des Robotic Process Automation-Projektes der Silgan Holdings Austria GmbH, das es unter die drei Finalisten des Albrecht Deyhle Award for Controlling Excellence 2025 geschafft hat. Hannes Schneeberger und Eckhard Moos berichten, wie sie fehleranfällige manuelle Prozesse durch eine automatisierte SAP-Lösung ersetzt und Bearbeitungszeiten zentraler Vorgänge von 180 auf 3 Minuten verkürzt haben.

What the heck is Robotic Process Automation and how does it apply to Revenue Cycle Management? In other words, RPM for RCM. My guest today runs a very successful RCM company that's takes leading the way with new technology very seriously. He'll tell us what all of this means.Vinod (Vinny) brings over 15 years of experience in operations, financial analysis, strategy, growth, corporate development, strategic planning, and marketing. At Medical Billing Wholesalers, he is involved in applying his experience to optimize revenue cycle process flows to improve our clients' profitability and performance.In this episode Carl White and Vinny Sankaran discuss:What RPM is and what it is notGood uses of RPMQuestions to ask your RCM provider about RPMWant to be a guest on PracticeCare®?Have an experience with a business issue you think others will benefit from? Come on PracticeCare® and tell the world! Here's the link where you can get the process started.Connect with Vinny Sankaranhttps://www.linkedin.com/in/vinodsankaran/Connect with Carl WhiteWebsite: http://www.marketvisorygroup.comEmail:  whitec@marketvisorygroup.comFacebook:  https://www.facebook.com/marketvisorygroupYouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmigLinkedIn: http://www.linkedin.com/in/healthcaremktg

Il 2025 si avvicina ed occorre cominciare ad approfondire le possibili evoluzioni dell'Intelligenza Artificiale. Lo facciamo in questa puntata di "Non c'era una volta" su Radiogold.

The Ireland Chapter of Project Management Institute (PMI) has announced the winners of this year's PMI National Project Awards, in association with PwC. The winners of the 2024 Awards were announced at a black-tie event held at PwC's Dublin office on Thursday 14 November. These prestigious awards celebrate the significant contribution and excellence of project management in Ireland, showcasing the best in innovation and talent in the profession. As well as individuals and teams who demonstrate exceptional potential, dedication and success in their field, the annual awards - now in their eighth year - also highlight transformative and inspiring projects. From the application of Robotic Process Automation in healthcare to a climate action strategy within the agricultural space, this year's event celebrated project management across various industries and demonstrates the growing influence and success of project management in the Irish economy. Amongst the individuals commended during the awards were five Under-35 Change makers. Laura McDermott was the ultimate recipient. McDermott founded Colectivo, a project-based sustainability consultancy dedicated to driving impactful change by connecting visionary thinkers and practical innovators with organisations. The awards add to the Rising Leader Award notably bestowed upon Sinead Gallagher, Director of Marketing and Communications for the Ireland Chapter of PMI, earlier this year at the 2024 Global PMI Professional Awards. The full list of winners, chosen following careful consideration of a record number of submissions by an independent judging panel*, can be found below. PMO of the Year (sponsored be Velopi) - Aerogen Project Professional of the Year (sponsored by emagine) - Ian Fitzsimons (Project Management Consultant, Expleo) Private Sector Project of the Year (sponsored by Expleo) - Primark: 'Next Generation Global Wide Area Network Solution' Public Sector Project of the Year (sponsored by Saros) - Health Service Executive (HSE): 'The Cork University Hospital / Mercy University Hospital Paediatric Reconfiguration project' Project Management for Social Good (sponsored by Irish Emergency Alliance) - ActionAid Ireland: 'Together, we are stronger' Under-35 Change makers of the Year (sponsored by Ireland Chapter of PMI) - Laura McDermott (CEO, Colectivo) was the ultimate recipient in this category Note, the following four were commended in this category: Kevin Quinlan (Data Governance & Quality Lead, ESB), Sean Higgins (Environmental, Social, and Governance (ESG) & Strategy Lead for Dublin Airport Authority), Rebecca Keenan (Global Head of Intelligent Automation Solutions Director, Expleo Group), and James Doggard (Senior Project Manager, KSN Project Management) AI and Technology Project of the Year (sponsored by PwC) - Health Service Executive (HSE), Technology & Transformation: 'Waiting List Batch Suspensions Automation, Galway University Hospital' Special Category: Excellence in Innovation Projects of The Year (sponsored by Cornmarket and Ireland Chapter of PMI) - Teagasc: 'Teagasc's Climate Action Strategy 2022-2030'; and Health Service Executive (HSE): 'Enhanced Community Care (ECC)' PMI Ireland Volunteer Award - Mark Davenport PMI Ireland Special Achievement Award - Jackie Fagan, Past President of the Ireland Chapter of PMI Speaking about the awards, Peter Glynne, President of the Ireland Chapter of PMI, said: "Once again, we are delighted to be celebrating the individuals and innovations driving change. These are the people and projects which showcase the best of project management in Ireland and how it contributes to the country's success both nationally and internationally. As well as bigger and more ambitious projects, this year's awards were also bigger with more entries and categories than ever before - indicating a very bright future for Ireland." Keiran Barbalich, Partner in PwC Ireland and Leader for the firm's Portfolio and Programme Management, added: "Success in...

Video - https://youtu.be/Jy7M9iaUI7E Imagine a world where robots silently handle all the mind-numbing tasks we dread – from data entry to endless paperwork – freeing humans to focus on creativity and strategy. Robotic Process Automation (RPA) is doing exactly that, transforming industries without the need for sci-fi robots or massive IT overhauls. In this video, discover how RPA is quietly reshaping the workforce, enhancing efficiency, and paving the way for a future where technology empowers, not replaces, human effort. Dive in to see why RPA might just be the future of work as we know it! I used ChatGPT-4o, ZOOM Clips, VLC, ScreenPal, and Pictory.ai to put this information together. --- Support this podcast: https://podcasters.spotify.com/pod/show/norbert-gostischa/support

Globally, offshore outsourcing is a huge market and growing. By 2030, it is expected to be valued at half a trillion dollars! It is thus highly dynamic and competitive with Caribbean countries trying to maintain and even increase their size of pie. Wayne Sinclair, the current President of the Global Services Association of Jamaica, formerly the Business Process Industry Association of Jamaica, joins us to discuss the state of the industry, including:   *  whether Jamaica's outsourcing industry can continue to grow and remain globally competitive;   *  the impact technologies such as AI and Robotic Process Automation are having on the industry;   *  what it might take to move up the value chain; and   *  his thoughts on the future of outsourcing.   The episode, show notes and links to some of the things mentioned during the episode can be found on the ICT Pulse Podcast Page (www.ict-pulse.com/category/podcast/)    Enjoyed the episode?  Do rate the show and leave us a review!     Also, connect with us on: Facebook – https://www.facebook.com/ICTPulse/  Instagram –  https://www.instagram.com/ictpulse/  Twitter –  https://twitter.com/ICTPulse  LinkedIn –  https://www.linkedin.com/company/3745954/admin/  Join our mailing list: http://eepurl.com/qnUtj    Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell Podcast editing support:  Mayra Bonilla Lopez ---------------- Also, Sponsorship Opportunities! The ICT Pulse Podcast is accepting sponsors! Would you like to partner with us to produce an episode of the podcast, or highlight a product or service to our audience? Do get in touch at info@ict-pulse.com with “Podcast Sponsorship” as the subject, or via social media @ictpulse, for more details.   _______________  

Hey there, Joe Fier here from Hustle and Flowchart! I'm excited to share some highlights from our latest podcast episode featuring Roland Frasier. We dove deep into the world of AI and how it's shaping business efficiency and creativity. Roland is a pro at leveraging AI to boost productivity and streamline various business processes. This episode is loaded with practical insights and useful tips that you can apply to your work or business right away. Let's get into it! What This Podcast Episode is About In this episode, Roland Frasier shares his innovative approach to enhancing creativity and productivity using AI. We discuss several key topics, including the concept of a "satellite brain," AI tools for business, optimizing work for happiness, and the role of technology in today's business landscape. Roland also offers practical examples and strategies that he uses in his own businesses to stay ahead of the curve. Satellite Brain: Enhancing Creativity and Productivity Roland Frasier introduces the concept of a "satellite brain," which is a structured AI creativity workflow. AI simulates think tanks or focus groups by involving various stakeholders in a company project. For example, when creating an insurance product, AI can summarize vast amounts of information quickly, making research more efficient. Roland mentions using AI during consultations to deliver better insights. He highlights tools like Perplexity and Grok, and an AI aggregator that queries multiple AIs at once. AI Tools and Their Applications AI tools play a crucial role in summarizing information and enhancing business processes. Roland discusses several AI tools he uses, like Perplexity and Grok, to gather and synthesize data. Joe Fier emphasizes the importance of embracing smart tools and technology. Roland also mentions a tool called "chat.gg," an AI aggregator that queries multiple AIs, saving significant time in data collection and analysis. Joe shares a tip for summarizing and saving research prompts for future use. Optimizing for Happiness Roland talks about optimizing for happiness by automating repetitive tasks. Instead of making numerous personalized videos himself, he leverages digital twin technology, where salespeople input data, and the system creates videos. This setup reduces Roland's workload significantly. AI tools also helped him create voice clones tailored to different message contexts, providing more workflow choices. Roland's approach keeps him from being a bottleneck, ensuring tasks get done efficiently without compromising quality. Theory of Constraints and ICE Framework Roland follows the Theory of Constraints to identify and eliminate bottlenecks in business processes. He uses the ICE (Impact, Confidence, Ease) framework to prioritize tasks. By running curiosity-driven experiments, Roland continually tests new tools and techniques, sharing his findings through an email newsletter. Workflow management techniques such as split test calendars, sprints, and Kanban boards help him stay organized and effective. Customer Service Challenges and AI Solutions Customer service is a significant choke point for many businesses. Rapid response times enhance customer satisfaction and boost net promoter scores (NPS). Delays impact referrals and testimonials, highlighting the need for efficient service. AI solutions can automate responses, manage routine tasks, and optimize customer service operations. AI can route calls, solve common issues, and provide real-time updates, enhancing overall service quality. AI in Accounting and Democratizing Access Roland talks about the challenges facing the accounting workforce, with many older accountants retiring. AI and Robotic Process Automation (RPA) can handle routine tasks such as tax preparations efficiently. These technologies democratize access to quality services, making professional accounting and legal services more affordable and available to a broader audience. Balancing Artisans and AI Technology The episode explores the rise of handmade, artisan products versus mass-produced items. Roland mentions companies like Shein and how specialized artisans thrive despite technological advances. He shares his preference for older, handcrafted musical equipment over new, advanced versions, showing the value placed on handmade items. There's a lucrative market for repairing vintage items, providing significant income opportunities. Time Management and Virtual Companions Roland suggests conducting time studies to identify tasks that don't bring joy or are not the best use of time. Outsourcing or automating these tasks can enhance personal happiness and efficiency. The conversation shifts to the topic of loneliness and the potential role of virtual companions. While there's debate on whether virtual connections help or harm societal bonds, Roland and Joe emphasize that individuals should choose what suits them without societal constraints. Virtual environments like VR can also help people connect beyond geographical and social boundaries. Useful Resources Mentioned Listen to Roland's Podcast "Business Lunch" Follow Roland on LinkedIn or Instagram See the latest AI stuff from Roland at the Epic Network Perplexity Grok chat.gg Conclusion This episode with Roland Frasier is packed with insights on how AI and technology can revolutionize your business processes and personal productivity. From enhancing creativity with satellite brains to tackling customer service challenges with AI, Roland's strategies offer valuable takeaways for anyone looking to optimize their efficiency and embrace technological advancements. Remember, staying open to change and continuously experimenting with new tools can lead to significant improvements in both work and life. Thanks for tuning in, and I hope you found these insights as valuable as I did! Don't forget to check out the resources mentioned and keep experimenting with new tools to stay ahead in your field. Two Other Episodes You Should Check Out Building a Media Empire with AI: Insights from Matt Wolfe Triple Your Teams Productivity by Mastering AI with Mike Koenigs Resources From Episode What if you could have a FREE personal mentor on-demand?! With Joe's Hustle & Flowchart AI clone, you can tap into the knowledge from over 600 episodes any time! Whether you need advice on scaling, marketing, or productivity, my AI clone is here to help. Hubspot has launched a whole new suite of AI Tools, check them on the Hubspot Spotlight Check out other podcasts on the HubSpot Podcast Network Grab a 30-Day Trial of Kartra We want to hear from you. Send us the One Thing you want to hear on the show. Connect with Joe on LinkedIn and Instagram Subscribe to the YouTube Channel Contact Joe: joe@hustleandflowchart.com Thanks for tuning into this episode of the Hustle & Flowchart Podcast! If the information in these conversations and interviews have helped you in your business journey, please head over to iTunes (or wherever you listen), subscribe to the show, and leave me an honest review. Your reviews and feedback will not only help me continue to deliver great, helpful content, but it will also help me reach even more amazing entrepreneurs just like you!

Episode Summary In this episode of OnBase, host Chris Moody interviews Aristomenis Capogeannis on the critical role of aligning sales and marketing for successful data and AI transformations. Ari explains that misalignment can increase costs and damage competitive advantage. He emphasizes the importance of a unified "single source of truth" to enhance collaboration and avoid redundant efforts. Ari suggests that innovation often requires a fresh look at existing technologies, not just new tools, and recommends books like Crossing the Chasm and The Four Agreements for personal and professional development. About the guest Aristomenis Capogeannis is the Senior Director of Enterprise Revenue Marketing at Nvidia. With over 20 years of experience, Ari is an expert marketing technologist focused on demand creation and marketing led growth via data-driven strategies. He has successfully led marketing transformations from an operations and organizational standpoint, delivering growth and subsequent marketing attribution to pipeline driving acquisition and funding milestones in the Financial SaaS, Robotic Process Automation, and Networking industries. Connect with Aristomenis Capogeannis Key takeaways - Misalignment between sales and marketing can hinder data and AI transformation, increasing costs and harming competitive advantage. - A unified “single source of truth” is essential for effective collaboration and reducing redundant efforts. - Successful data-driven strategies require actionable insights that resonate across all levels, especially at the executive level. - Innovation often involves leveraging existing technologies more effectively rather than constantly seeking new tools. - Bringing fresh perspectives and talent can provide novel insights and boost organizational growth. Quotes “Misalignment between sales and marketing can turn your brand into the spammy brand nobody wants to talk to.” “Innovation doesn't always mean buying new technology. It often requires stepping back and rethinking how to better use what you already have.” Recommended Resource Books: - Crossing the Chasm by Geoffrey A. Moore - The Four Agreements by Don Miguel Ruiz ⁠Connect with Aristomenis Capogeannis⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow us on LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ |⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website

What happens when an immigrant's journey intersects with high-stakes corporate transformation? Discover how Jasmine Ahmed, a powerhouse in finance and digital transformation, channels her rich personal experiences into driving change at global giants like Pfizer, National Grid, and Coca-Cola. From her roots in public accounting at PwC to her pivotal roles in multinational corporations, Jasmine's story is a masterclass in resilience, adaptability, and leadership. She opens up about how navigating life's uncertainties equipped her with the skills to advise top executives on maximizing human capital amidst disruption.In a world where balancing productivity with a positive work environment is a tightrope walk, Jasmine sheds light on the profound responsibility leaders have toward their teams. Join us as we explore the art of fostering individual aspirations while creating collective value through collaborative change. Jasmine emphasizes that real transformation goes beyond training and communication—it's about invoking a mindset shift that can produce tangible results. Learn how involving those most impacted by change in the decision-making process can lead to genuine value creation and successful implementation.The future of organizational culture is not just about ROI but also about skating to where the puck is going, as Jasmine aptly puts it. In an era dominated by AI, Jasmine discusses how human creativity and emotional intelligence are irreplaceable, even as we harness Generative AI and Robotic Process Automation. We also delve into the evolving landscape of talent performance measurement, focusing on cultural fit and values alignment. Whether you're an executive steering your team through change or a curious mind eager to understand the digital transformation landscape, this episode is your guide to developing future-ready leadership skills in an AI-driven world.If you would like to reach out to Jasmine Ahmed, use the following contact links:-  Email:  jasmineahmedt@gmail.com- LinkedIn:  https://www.linkedin.com/in/jasmineahmedt/Unfazed Under Fire Podcast - Host: David Craig Utts, Leadership Alchemist

In this episode, we sit down with Stephanie Feigenbaum, a project manager specializing in Robotic Process Automation (RPA) at REdirect Consulting, who's helping to transform the real estate industry by integrating cutting-edge automation technologies. Stephanie shares her journey from a career in sales to becoming a leader in automation, offering deep insights into how RPA can save time, reduce human error, and ultimately allow real estate professionals to focus on high-value tasks.Whether you're a real estate professional curious about the benefits of automation or someone interested in the intersection of technology and real estate, this conversation is packed with valuable insights you won't want to miss.

Hosts ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠James Benham⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Rob Galbraith⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ are joined by Dan Savage from MassMutual. Dan shares his insights on achieving efficiency through Robotic Process Automation. Learn how this technology optimizes processes, saving valuable time and resources while streamlining operations. This Episode is sponsored by ⁠JBKnowledge⁠. Find us on social media! We're on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠; or follow James on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠!  Subscribe, rate, and comment. As always, Enjoy the Ride & Geek Out!

Sophia Rowland is a Senior Product Manager focusing on ModelOps and MLOps at SAS. In her previous role as a data scientist, Sophia worked with dozens of organizations to solve a variety of problems using analytics. David Weik has a passion for data and creating integrated customer-centric solutions. Thinking data and people first to create value-added solutions. Extending AI: From Industry to Innovation // MLOps Podcast #246 with Sophia Rowland, Senior Product Manager and David Weik, Senior Solutions Architect of SAS. Huge thank you to SAS for sponsoring this episode. SAS - http://www.sas.com/ // Abstract Organizations worldwide invest hundreds of billions into AI, but they do not see a return on their investments until they are able to leverage their analytical assets and models to make better decisions. At SAS, we focus on optimizing every step of the Data and AI lifecycle to get high-performing models into a form and location where they drive analytically driven decisions. Join experts from SAS as they share learnings and best practices from implementing MLOps and LLMOPs at organizations across industries, around the globe, and using various types of models and deployments, from IoT CV problems to composite flows that feature LLMs. // Bio Sophia Rowland Sophia Rowland is a Senior Product Manager focusing on ModelOps and MLOps at SAS. In her previous role as a data scientist, Sophia worked with dozens of organizations to solve a variety of problems using analytics. As an active speaker and writer, Sophia has spoken at events like All Things Open, SAS Explore, and SAS Innovate as well as written dozens of blogs and articles. As a staunch North Carolinian, Sophia holds degrees from both UNC-Chapel Hill and Duke including bachelor's degrees in computer science and psychology and a Master of Science in Quantitative Management: Business Analytics from the Fuqua School of Business. Outside of work, Sophia enjoys reading an eclectic assortment of books, hiking throughout North Carolina, and trying to stay upright while ice skating. David Weik David joined SAS in 2020 as a solutions architect. He helps customers to define and implement data-driven solutions. Previously, David was a SAS administrator/developer at a German insurance company working with the integration capabilities of SAS, Robotic Process Automation, and more. // MLOps Jobs board https://mlops.pallet.xyz/jobs // MLOps Swag/Merch https://mlops-community.myshopify.com/ // Related Links http://www.sas.com/ --------------- ✌️Connect With Us ✌️ ------------- Join our slack community: https://go.mlops.community/slack Follow us on Twitter: @mlopscommunity Sign up for the next meetup: https://go.mlops.community/register Catch all episodes, blogs, newsletters, and more: https://mlops.community/ Connect with Demetrios on LinkedIn: https://www.linkedin.com/in/dpbrinkm/ Connect with Sophia on LinkedIn: https://www.linkedin.com/in/sophia-rowland/ Connect with David on LinkedIn: https://www.linkedin.com/in/david-weik/ Timestamps: [00:00] Sophia & David's preferred coffee [00:19] Takeaways [02:11] Please like, share, leave a review, and subscribe to our MLOps channels! [02:55] Hands on MLOps and AI [05:14] Next-Gen MLOps Challenges [07:24] Data scientists adopting software [11:48] Taking a different approach [13:43] Zombie Model Management [16:36] Optimizing ML Revenue Allocation [18:39] Other use cases - Lockout - Tagout procedure [21:43] Vision Model Integration Challenges [26:16] Costly errors in predictive maintenance [27:25] Integration of Gen AI [34:32] Governance challenges in AI [38:00] Governance in Gen AI vs Governance with Traditional ML [41:53] Evaluation challenges in industries [46:49] Interface frustration with Chatbots [51:25] Implementing AI Agent's success [54:18] Usability challenges in interfaces [57:03] Themes in High-Performing AI Teams [1:00:51] Wrap up

By Noel Carroll, Citizen Development Lab and Lero, J.E. Cairnes School of Business & Economics, University of Galway, who look at the importance of Connected Health for Ireland. Minister for Health Stephen Donnelly recently published the 'Digital for Care: A Digital Health Framework for Ireland 2024-2030' which sets out an exciting roadmap to digitally transform health services in Ireland. Given the critical role of current and future technologies, digitalisation, and data in shaping Irish healthcare, this framework sets out to achieve a number of key objectives including: A vision for a modern, patient-centred, and sustainable health service that uses the latest digital technologies to deliver improved healthcare services and capacity. Providing guidance for decision-making and investment in digital health to keep Ireland at the forefront of connected health. Providing a roadmap for speeding up the transition to a fully integrated national digital health ecosystem. The importance of Connected Health This framework not only outlines a comprehensive plan for advancing Irish healthcare but also opens up new connected health opportunities for research and development in software solutions. By setting a vision for a modern, patient-centered, and sustainable health service, it encourages the adoption of cutting-edge digital technologies that improve healthcare services and expand capacity. This will also create a fertile ground for developing innovative software solutions tailored to enhance patient care, streamline operations, and optimise resource allocation. The framework also offers some guidance for decision-making and investment in digital health, ensuring that Ireland remains at the forefront of the digital health and may go further by nurturing internal start-up ecosystems within the healthcare system. The inclusion of Robotic Process Automation is very welcome since it can also introduce a new culture around Citizen Development. This may encourage our healthcare services to turn to frontline workers to upskill and address problems they face using digital solutions. Citizen development is a new method of delivering low-code/no-code solutions. It hides the sophistication and complexity of coding but empowers subject matter experts to design, develop and deploy applications into production as though they were full-on, experienced coders. The trend toward the adoption of citizen development is being driven by growing investments in low-code/no-code platforms. Low-code/no-code innovations can revolutionise how healthcare data is collected, analysed, and utilised, leading to more personalised and efficient service delivery. Additionally, the roadmap for accelerating the transition to a fully integrated national digital health ecosystem offers a structured pathway for implementing these new technologies. This integration should facilitate seamless data sharing and connectivity across various healthcare systems and stakeholders, enabling the development of interconnected software solutions, all of which makes for an excellent opportunity to implement citizen development. Researchers and developers can leverage this interconnectedness to create platforms that enhance patient monitoring, telemedicine, predictive analytics, and ultimately contributing to a more efficient and responsive healthcare system. The rapid advancement of artificial intelligence (AI) in citizen development has the potential to revolutionise our healthcare system, bringing about many opportunities to improve patient outcomes, streamline healthcare service operations, reduce costs, and instil a culture around innovative healthcare solutions. However, these advancements are not without their challenges and threats, necessitating a commitment to responsible citizen development and deployment. Ireland, with its growing tech industry and strong regulatory reputation, stands poised to become a global leader in connected health. It can also allow us to shift from t...

Edward Suh is the founder and managing partner of Alpine Ventures, an early stage venture capital fund. He was previously at Goodwater Capital and Redpoint Ventures. He has bachelors and masters degree from Stanford specializing in AI. Edward's favorite book: Poor Charlie's Almanack (Author: Charlie Munger) (00:00) Introduction and Investing Framework(06:02) Cold Emailing and Honest Feedback(13:23) Biases and Opportunities in the VC Ecosystem(20:47) Disruption and Ownership in the AI Tech Stack(24:15) Robotic Process Automation and AI Agents(26:08) Consumer AI Opportunities(30:00) Unlocking Opportunities in EdTech(33:11) Technological Breakthroughs in AI(35:04) Rapid Fire Round--------Where to find Prateek Joshi: Newsletter: https://prateekjoshi.substack.com Website: https://prateekj.com LinkedIn: https://www.linkedin.com/in/prateek-joshi-91047b19 Twitter: https://twitter.com/prateekvjoshi 

In this episode of "High Bit," Automat founder and CTO Gautam Bose talked about the challenges of working with LLMs in robotic process automation, and the importance of rigorous testing procedures.

Natasha Brown discusses integrated electronic invoicing and AP Automation. According to Fox News, one-third of small business owners are worried their company won't survive 2024. As a result, cash flow is arguably on the forefront of every business owner's mind. Natasha is a project implementation specialist at Yooz, an AP automation solution that leverages Artificial Intelligence and RPA. Host, Kevin Craine Do you want to be a guest? DigitalTransformationPodcast.net/guest

“Of all the opportunities legal operations teams might identify to save time, money, and resources while potentially improving quality, Robotic Process Automation may currently offer the biggest and most immediate opportunities.”That is from the forthcoming book, "Legal Operations in the Age of AI and Data," specifically the “Automation in Legal Departments” chapter written by Tara Emory, Wilzette Louis and Adam Poeppelmeier of Redgrave Data, and Kassie Burns of King & Spalding.  (Available for pre-order now from Globe Law & Business.)Automating repetitive tasks and workflows required to effectively advance litigation frees litigators and support teams to focus on “strategic, analytical, and high-value work,” say the authors. Boosted by AI technology, like natural language processing, these tools can conduct data extraction and analysis from volumes of documents, create new documents, summarize documents, or initiate document drafting.How can litigators best leverage these capabilities? Listen as our first-time guest host Sara Lord interviews Redgrave Data's Tara Emory, SVP, Legal AI Strategy, and Wilzette Louis, Director of Client Solutions. Tara is a highly regarded legal industry executive and recognized expert in legal AI, ediscovery,  information governance operations, and consulting. She plays a leadership role in The Sedona Conference and was contracted to serve as eDiscovery Lead on the House of Representatives Select Committee to Investigate the Jan. 6th Attack on the U.S. Capitol. Tara holds a JD and LLM in International and Comparative Law from Duke University School of Law.Wilzette is an ediscovery expert and advisor focused on approaches for using technology and workflows to  maximize effectiveness, efficiency, and overall client satisfaction. Wilzette has a BS in computer science from the New York Institute of Technology.I welcome as guest host for the podcast Sara Lord, a former practicing attorney with a decade of experience in data analytics. Sara applies her talents in large and small law firms and businesses to explore and address the cultural and practical barriers to diversity in law, and client-first business-oriented practices. As Managing Director of Legal Metrics, she leads a team of experts focused on providing the tools to support data-driven decision making in legal operations and closer collaboration between law firms and their clients through automation and standardization of industry metrics. Sara earned her J.D. from New York University School of Law. Listen as Sara speaks with Tara and Wilzette about the game-changing potential of robotic process automation and AI, and how these are not just futuristic concepts but practical solutions to today's legal challenges. *******This podcast is the audio companion to the Journal of Emerging Issues in Litigation. The Journal is a collaborative project between HB Litigation Conferences and the vLex Fastcase legal research family, which includes Full Court Press, Law Street Media, and Docket Alarm.If you have comments, ideas, or wish to participate, please drop me a note at Editor@LitigationConferences.com.Tom HagyLitigation Enthusiast andHost of the Emerging Litigation PodcastHome Page

Join an inspiring conversation with Jen Wischnowsky, a technology leader at Ameren, to explore her journey from finance to data transformation. Jen shares insights on navigating the challenges of motherhood alongside a successful career, all while driving the charge in Robotic Process Automation and other exciting technologies. Get ready for a candid conversation filled with practical wisdom and inspiration.Guest Links:Jen's LinkedInAmerenCredits: Host: Lisa NicholsExecutive Producer: Jenny HealMarketing Support: Landon Burke and Joe SzynkowskiPodcast Engineer: Portside Media

Summary Every business develops their own specific workflows to address their internal organizational needs. Not all of them are properly documented, or even visible. Workflow automation tools have tried to reduce the manual burden involved, but they are rigid and require substantial investment of time to discover and develop the routines. Boaz Hecht co-founded 8Flow to iteratively discover and automate pieces of workflows, bringing visibility and collaboration to the internal organizational processes that keep the business running. Announcements Hello and welcome to the Machine Learning Podcast, the podcast about machine learning and how to bring it from idea to delivery. Your host is Tobias Macey and today I'm interviewing Boaz Hecht about using AI to automate customer support at 8Flow Interview Introduction How did you get involved in machine learning? Can you describe what 8Flow is and the story behind it? How does 8Flow compare to RPA tools that companies are using today? What are the opportunities for augmenting or integrating with RPA frameworks? What are the key selling points for the solution that you are building? (does AI sell? Or is it about the realized savings?) What are the sources of signal that you are relying on to build model features? Given the heterogeneity in tools and processes across customers, what are the common focal points that let you address the widest possible range of functionality? Can you describe how 8Flow is implemented? How have the design and goals evolved since you first started working on it? What are the model categories that are most relevant for process automation in your product? How have you approached the design and implementation of your MLOps workflow? (model training, deployment, monitoring, versioning, etc.) What are the open questions around product focus and system design that you are still grappling with? Given the relative recency of ML/AI as a profession and the massive growth in attention and activity, how are you addressing the challenge of obtaining and maximizing human talent? What are the most interesting, innovative, or unexpected ways that you have seen 8Flow used? What are the most interesting, unexpected, or challenging lessons that you have learned while working on 8Flow? When is 8Flow the wrong choice? What do you have planned for the future of 8Flow? Contact Info LinkedIn (https://www.linkedin.com/in/boazhecht/) Personal Website (https://boaz.org/) Parting Question From your perspective, what is the biggest barrier to adoption of machine learning today? Closing Announcements Thank you for listening! Don't forget to check out our other shows. The Data Engineering Podcast (https://www.dataengineeringpodcast.com) covers the latest on modern data management. Podcast.__init__ () covers the Python language, its community, and the innovative ways it is being used. Visit the site (https://www.themachinelearningpodcast.com) to subscribe to the show, sign up for the mailing list, and read the show notes. If you've learned something or tried out a project from the show then tell us about it! Email hosts@themachinelearningpodcast.com (mailto:hosts@themachinelearningpodcast.com)) with your story. To help other people find the show please leave a review on iTunes (https://podcasts.apple.com/us/podcast/the-machine-learning-podcast/id1626358243) and tell your friends and co-workers. Links 8Flow (https://8flow.ai/) Robotic Process Automation (https://en.wikipedia.org/wiki/Robotic_process_automation) The intro and outro music is from Hitman's Lovesong feat. Paola Graziano (https://freemusicarchive.org/music/The_Freak_Fandango_Orchestra/Tales_Of_A_Dead_Fish/Hitmans_Lovesong/) by The Freak Fandango Orchestra (http://freemusicarchive.org/music/The_Freak_Fandango_Orchestra/)/CC BY-SA 3.0 (https://creativecommons.org/licenses/by-sa/3.0/)

As I've said before, automation is inevitable in talent acquisition. Automation can bring essential efficiencies and a vastly improved and personalized experience for everyone when done correctly. The question shouldn't be, do we automate; instead, TA and HR leaders need to ask what we automate and how we do it. My guest this week is Brigette McInnis-Day, Chief People Officer at UiPath. UiPath has been at the vanguard of Robotic Process Automation for several years, helping companies automate systems and processes across different parts of the enterprise. Brigette has deep expertise in automation and HR Tech and highlights some critical areas that TA Leaders should pay attention to.  The first is using an enterprise automation platform to bring data, processes and quality of experience together across the entire organization. There is an assumption that TA tools will drive recruiting automation, and it is essential to understand that integrated company-wide automation strategies may dictate the pace of change.  Brigette also highlights some excellent use cases, including how UI Path has automated onboarding to offer a quicker and more personalized experience. In the interview, we also discuss: How automation improves experience Why are HR and TA so hesitant about automation? How the employer/employee relationship has changed Automation driven personalization Thinking holistically and planning strategically  The impact of automation on jobs and careers Listen to this podcast on Apple Podcasts.

In this episode of the podcast, host and Universal Accounting Center president Roger Knecht engages in a dynamic conversation with Marie Speakman, a Chartered Accountant and Artificial Intelligence consultant known as the “AI Automation Lady.” Together, they dive deep into the world of automation as it relates to accounting, including how to use AI as a “trainee,” how to use it to help represent data, and how to prioritize the client experience. Your Host: Roger Knecht, president of Universal Accounting Center Guest Name: Marie Speakman, CA After selling her accounting practice in 2009, Marie focused on helping companies enhance their operations and finance procedures.  In 2020, she was introduced to an AI company. Marie's goal now is to provide insights, demystify AI, and support you every step of the way. When Marie is not working, she loves embracing the vibrant Andalucian lifestyle, hiking in the mountains, strolling along sandy beaches, and discovering new wonders around the world. Her next destination and adventure is Japan! Highlights: Roger and Marie discuss her decision to sell her accounting business in 2009 and focus on helping companies enhance their operations and financial procedures. Beginning in 2020, she took special interest in the impact AI could have on tax and bookkeeping businesses. Marie recounts her earlier career experience working as a financial controller at a software company, traveling across Europe and working with great colleagues. This furthered Marie's passion for tech, and was her first taste of remote working. Roger and Marie discuss a debt collection program Marie helped develop that has been implemented in governments in the United Kingdom. As it became clear bookkeeping was a great candidate for AI optimization, Marie saw the potential to train bots to reconcile and complete compliance tasks. Marie highlights Robotic Process Automation, the simplest form of AI, which is like training a trainee to complete certain tasks mapped out for them in their code. Marie emphasizes the importance of the client's security when using AI as a tool for analyzing data for advisors. Marie walks Roger through the typical way an artificial intelligence company would meet with an accounting business owner and present the uses AI could have at the firm. Roger and Marie discuss the impacts AI will have on the accounting industry, including help to fill the current hiring shortage that is a challenge for many accounting firms. Notable Quotes from this episode: “When I was in practice, I did struggle to be honest. I was forever trying to meet deadlines, you know, there's like peaks and troughs in the actual workload and I was thinking, ‘[AI] is great this could be really great for accountants to apply.” “Anything that you could train a trainee to do, then you can train a bot to do that and it can do the work for you.” “When I started off, I was like, ‘I want to be the advisor.' When I was a management accountant, and I've got all these skills, and I want to go out, and I want to advise these companies, but you get bogged down in the day to day and the compliance work and you are forever trying to meet deadlines. And now I think we've got a massive opportunity.” “Whether it be the AI or offshore accounting, it's basically a non -client facing interaction that we're talking about here. So I think that's a very good thing.” Join Roger and Marie in this thought-provoking discussion as they highlight the untapped potential accountants possess to use AI as a tool for their firm. Discover practical uses for AI at your company, how to work with companies to integrate bots, and which services (including ChatGPT) to avoid. If you're considering tools to make your firm more profitable, or develop more marketable skills , this episode is packed with valuable insights.   Sponsors: Universal Accounting Center Helping accounting professionals confidently and competently offer quality accounting services to get paid what they are worth.   Offers: Marie is offering a AI Insights Session: Uncover Custom Solutions for Your Business" https://calendly.com/mariespeakman/30-minute-discovery-call   Get a FREE copy of these books all accounting professionals should use to work on their business and become profitable.  These are a must-have addition to every accountant's library to provide quality CFO & Advisory services as a Profit & Growth Expert today: “Red to BLACK in 30 days – A small business accountant's guide to QUICK turnarounds” – the how-to-guide e-book for accounting professionals “in the BLACK, nine principles to make your business profitable” – e-book Learn what it is you can do to become an author, leveraging your expertise to market effectively your services and get the clients you deserve.  This is a webinar you don't want to miss.  Learn from Mike Capuzzi what a Shook is and how you can use it to position yourself as the Premier Accounting Firm in your area.  This is a must-see presentation so get ready to take some great notes.   In addition to becoming an author, see what you can do to follow the Turnkey Business plan for accounting professionals.  After more than 40 years we've identified the best practices of successful accountants and this is a presentation we are happy to share.  Check it out and see what you can do to be in business for yourself but not by yourself with Universal Accounting Center.   For Additional FREE Resources for accounting professionals check out this collection HERE!   Be sure to join us for GrowCon, the LIVE event for accounting professionals to work ON their business. This is a conference you don't want to miss.   Remember this, Accounting Success IS Universal. Listen to our next episode and be sure to subscribe.   Also, let us know what you think of the podcast and please share any suggestions you may have.  We look forward to your input: Podcast Feedback For more information on how you can apply these principles to start and build your accounting, bookkeeping & tax business please visit us at www.universalaccountingschool.com or call us at 8012653777

The world is exploding with data and the need for systems to manage it.  Unfortunately, we are not seeing a commensurate growth in people who are getting trained in software development.  Let's state the obvious:  the need for coding is driving companies to look at ways to reach project milestones creatively. Companies like Nintex offer what they classify as no code, low code solutions.  Essentially, they look at ways to systemize code creation. Let's put this concept into perspective. In 1999 Salesforce popularized the concept of software-as-a-service.  It became the world's largest software firm in 2022.   One could consider low code, no code as a compromise between prepackaged systems like Salesforce and companies who laboriously wrote each line of custom code.  This approach provided a reduction in development time, along with an added benefit of scalability. One weakness of custom coding is the time-consuming process it takes.  Today, we see individuals in companies jumping on “shadow IT” where they use systems that may be included in the purview of systems administrators. Speeding up projects with no code, low code acts as a deterrent to the dangerous jump to unauthorized code on networks.  During the interview, Steve Witt talks about the popularity of low code, no code in the commercial world. Many estimate that 84% of today's enterprises turn to low code, no code. The interview includes Steve's differentiation between Business Process Automation and Robotic Process Automation.  Furthermore, listen to the comparison Steve provides between low-code and no code systems to see what approach may benefit your agency. Follow John Gilroy on LinkedIn  https://www.linkedin.com/in/john-gilroy/ Listen to past episodes of Federal Tech Podcast  www.federaltechpodcast.com      

Initiate effective discussions on automation in healthcare by strategically navigating the decision-making process. In this episode, A.J. Hanna, Senior Director of Customer Development at Element Blue, shares insights about the growing need for automation in healthcare and the challenges organizations face in adopting this technology. He highlights the importance of advising clients on the right places to look for automation opportunities and identifying the metrics to consider when deciding what processes to automate. A.J. also emphasizes the importance of focusing on the right business processes for automation to drive immediate value.  Join us as we explore the potential of robotic process automation in healthcare and learn how organizations can start their automation journey on the right foot. Resources:  Connect and Follow AJ Hanna on LinkedIn here. Stay in touch with AJ Hanna via email here.   Visit the Element Blue Website here for more information.

On this episode, we look back at our first season of Questions for now — and highlight six customer experience (CX) resolutions to consider as your brand rings in the new year. We've asked a number of big questions this past season, covering topics like automation, changing customer preferences, algospeak and more. Join us as we recap some of the actionable insights shared by CX thought leaders.Visit our website to learn more about TELUS International.

On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience (CX). Questions like: Are automation tools going to replace human agents? Why do up to half of all automation projects fail? Is automation too expensive? Is automation only for the biggest companies? Along the way, we weave in recent data, experiences and thoughts from two expert guests, showing why organizations are increasingly turning to automation to deliver a more streamlined and efficient customer experience. Listen for the compelling insights of Nigel Devaraj, senior product manager, hyperautomation at TELUS International and Chandrakant Binwani, former director, intelligent automation solutions at Automation Anywhere.To learn more about TELUS International and our digital CX solutions, contact us today.

UiPath's recent earnings beat and raise provides some evidence that thus far, Gen AI has not been diluitive for the company. As an early leader that is transforming beyond RPA toward end-to-end enterprise automation, UiPath, like all automation providers, has always faced adoption headwinds beyond isolated deployments. In this sense, Gen AI should bolster adoption and be a positive force. The flip side is that widely available tools like chatbots and generalized foundation models could eat away at the low end of the automation TAM, highlighting the urgency for companies like UiPath to move up market and accelerate innovation that brings differentiation from commoditized tools; and, importantly, create distance from embedded AI within mainstream enterprise SaaS platforms like Slack GPT and Salesforce Einstein. In this Breaking Analysis we briefly review the recent earnings print from UiPath. We'll look at ETR survey data that shows Microsoft Power Automate's impact on the automation market and how it is forcing UiPath to target larger accounts with a more functional product set. As well we'll look at the impact that AI is having in these larger accounts and test UiPath management assertions that Gen AI will be a tailwind for the company. Q2 ‘24 $PATH Earnings Transcripthttps://seekingalpha.com/article/4633537-uipath-inc-path-q2-2024-earnings-call-transcript?feed_item_type=news&utm_medium=referral&utm_source=msn.comGartner MQ for Robotic Process Automation https://www.gartner.com/doc/reprints?id=1-2EDXTGOY&ct=230705&st=sbBarron's article frames the quarter and the AI debatehttps://www.barrons.com/articles/uipath-stock-earnings-artificial-intelligence-cfde9bcbAutomation Anywhere survey on GenAI adoption in automation use caseshttps://www.prnewswire.com/news-releases/generative-ai-emerges-as-essential-tool-for-successful-process-automation-automation-anywhere-survey-finds-301895896.htmlMotley Fool Bull/Bear case for UiPathhttps://www.fool.com/investing/2023/09/07/uipath-stock-bear-vs-bull/Power Laws have more power than you thinkhttps://every.to/p/power-laws-have-more-power-than-you-think

Dive into the fast-paced and exciting world of artificial intelligence with our podcast series! Join our expert guests, Dr. Mfon Akpan and Dr. Scott Dell, as they unravel the mysteries of AI, explore the cutting-edge developments in language models like ChatGPT, and discuss the massive impact of these technologies on industries like accounting. From the thrilling acceleration of AI adaptation to ethical concerns and security implications, this podcast explores it all. Tune in to stay at the forefront of one of the hottest topics in technology today!Connect with our speakers:Dr. Mfon Akpan - https://www.linkedin.com/in/drmfonakpan/Dr. Scott Dell -  https://www.linkedin.com/in/drscottcpa/SF Magazine Article by our speakersFull Episode Transcript:Adam:            Welcome to Count Me In. I'm your host, Adam Larson, and today we're diving deep into the world of AI. A subject that has been making waves across industries. Transforming the way we work, communicate, and think. With me are our esteemed guests; Dr. Mfon Akpan, Assistant Professor of Accounting at Methodist University. And Dr. Scott Dell, Assistant Professor of Accounting at Francis Marion University. They bring a wealth of knowledge and insights into AI's history, its current impact, and what's on the horizon.  We'll discuss everything from AI's phenomenal growth; to its applications, ethics, security concerns, and much more. So buckle up and let's embark on this fascinating journey into the digital revolution. Adam:            Mfon and Scott, thank you so much for coming on the podcast. We're really excited we're going to be talking about AI and ChatGPT, and all that comes underneath that. And we're really excited to have this because this is a very hot topic, and people are talking about it. You see articles about it every day. You see updates, you see leaders writing letters saying, "Let's stop all AI for six months." Et cetera. Maybe we could just start at a high level. What is AI? What are these chat bots? What are these things doing for us? Scott:              Amazing tool, and thank you for having us. It's a pleasure to be here and to share. I'll kick things off, Mfon, if it's all right. This artificial intelligence has been around for over 60 years. So you say, "Wait a minute, why is it so new?" Well, what's new is the capabilities because of the computing power we now have. And the tool is amazing; it is changing life as we know it. We haven't seen the likes of this since the printing press. It's an environment that can really do things, change work, augment work, replace work, but makes things better. Your thoughts, Mfon? Mfon:             Yes, and I think some of the excitement around it is that we haven't seen this type of growth, in a platform as well. So you think about it was released, November 30th 2022. Five days, the platform got a million users. So you think about in 2010, it took Instagram two and a half months to get to a million users. So there's a lot of excitement, and then there's a lot of acceleration and speed around the platform, as well. Scott:              As a follow up to that, 100 million users mark was reached in two months. Compared to TikTok, I think, it was nine months to get that far, that fast. So it has been an amazing adaptation of the technology. Adam:            So maybe we can talk a little bit about how does it work. And, then, from there, maybe, talk about what benefits it may have for the accounting profession as a whole. Mfon:             Well, it's a language model, so it has an interface. So you're able to go to the platform, you go to the website, and you're able to ask it questions, or you can copy and paste information and ask it to do things. So from the profession side, if you're asking it to solve problems. You can ask it to solve a problem, or you can have it write an email, write a letter, it can produce content for you. Scott:              And as Mfon mentioned, it is an LLM, one of those three-letter acronyms, a large language model. But what it does is it projects words. So it looks at the previous word and it says, "Mm, what would the next logical word be?"                          Which, sometimes, if you've ever played the game of telephone, as a kid, sometimes, you get to the end of that line and nothing resembles how it started out. And that sometimes happens, as well, with the ChatGPT and GPT-4 environment. Because it is projecting with probabilities, "Yep, I think this is the next word." And sometimes it's dead wrong. It's called hallucinating, it's the actual technical term. Mfon:             It does hallucinate. But what's so fascinating when you use it, it is projecting. But I guess it feels like you get the impression that it's thinking, even though it's not thinking. So you can ask it questions and it will give you answers, so there's that interaction. But it is projecting and it does, sometimes, hallucinate, or make up answers, give you false information.  Scott:              And the fear I really have, in the hands of professionals, we can, probably, take a look and say, "Oh, this isn't quite right. This is illogical." But for a novice, and for newbies like our students, they will look at this and say, "The English is so good. It just flows so, logically, it must be right." And it's not, although, often enough it is right. So there's a balance. Adam:            Yes, so talking about people using it. Obviously corporations, people within corporations, within organizations, are using it. Within the accounting profession are using it, and people are having to create policies. There are new workarounds coming out there. People are saying, "Okay, you can use this, but you can use it for that." I saw one example, where somebody put in a fake balance sheet and said, "Analyze this for me." And it gave a really interesting analysis. Then, you have to worry, "Oh, am I putting somebody's data into this thing?" And you have to worry about those things. And, so, how can this tool be used for management accounting? In the accounting space, obviously, without giving away too much personal data? Scott:              Security consciousness is we need to be there. I mean, you're hearing about the deepfakes. I just heard about a scandal in Hong Kong, a banker that sent millions of dollars, based on what sounded like the voice of the person, the CEO, that was asking for the money, and millions were lost.  So there are a lot of nefarious uses out there. But there are a lot of positive uses, and using it in the business environment. I mean, there are a number of businesses that have banned it as well. School systems that have banned it. But there's a lot of fear in the air. I think there's more hope than fear, though, and more opportunity. Mfon:             Yes, there is more opportunity. And from an interview that I read with Ilya Sutskever, I hope I'm saying his name correctly, he's the chief scientist at OpenAI. From what he was explaining, they consider their value with the platform is the reliability.So there's a focus on updating and moving the platform to become more and more reliable, as far as the output. And he was explaining, if you look at the jump from the 3.5 to the 4.0 version, you see that there's a movement towards this reliability.  On the other side, if you watch the interview with Sundar Pichai, from Google, when he talked about Bard, similar, well, I shouldn't say similar, he called it guardrails. So they're releasing Bard and they have it out there, so that they're testing it. So it's twofold, they're getting the public used to the technology and, at the same time, they're testing it so they can slowly release it and put in, as he called it, guardrails, with the technology. As they further release it and develop it. So I think all of this is in mind, as it moves forward. Scott:              And we started off with the pace of adaptation of this tool. The pace that we are needing to adjust to it is also very quickly. And, Adam, you brought up a great point about security concerns. Putting in somebody's private data, PII stuff. You're looking at it and saying, "Wait a minute, is this recording me? Is it going to take it? Is it going to repackage it and spit it back out to somebody else?" And the short answer is it very well could be. We do have the rightful fear, but we're all getting used to this. It just has been such a rapid ramp up and the guardrails do need to be in place, and everybody's concerned about that.  But take for example, if you wanted to get scammed and you're saying, "Okay, we're going phishing. Give me a phishing email that's going to be effective with this kind of tone or whatever else." And now there are guardrails in the place to hold you back and saying, "We're not going to do that." Then you say, "But I'm an educator, and I want an example of a phishing email so I can demonstrate for my students that this is not the right thing to do, but look how powerful it can be." And that also used to trip up the AI and say, "Oh, okay, yes, let me give you an example." And there's ways around it, and all kinds of folks are trying to get into this, we'll call it the black box, and take advantage. It doesn't take very many bad players. But most of the folks are good players that are using it to their advantage, in the workplace.  But we mentioned earlier a number of companies, folks like JP Morgan, and Bank of America, Goldman Sachs, that have banned it for internal use, and there must be a reason as well. The banks, I can see where they'd be real concerned about their security. Adam:            Mh-hmm, yes, I've been reading, too, that there's a lot of concern about privacy of data. And even when I've talked to folks, internally, at our organization, are like "Oh, can we use it?" "Well, just be careful what you put in there." "Okay, well, can we have some more guardrails around what I'm supposed to put in there?" Because when you're using these tools, it's all about asking the right questions. And if you don't know how to ask the right questions. Soon enough, we'll see courses out there saying, "How to ask the right questions to ChatGPT." Scott:              I actually talk about that; it's called prompt engineering. Six months ago, we didn't even realize it existed, even though it did exist at that time. But right now there are so many new job opportunities in this prompt engineering. How you ask the questions. I used to call this a Google on steroids. I've had to change my tune because Google, you just do a quick ask. And yes, you can get away with that in ChatGPT and GPT-4. But really, you really want to set the stage, tell it what you want. The format you want it out, the tone you want it to project. You really have to have a pretty well developed question, and there are some methodologies to do that, to properly ask a prompt. Mfon:             Yes, it's a good point. And if you think about it, with this chat bot technology, it's still in the infrastructure phase. So you think about companies, they're still working on the whole infrastructure and, to some extent, they're building it while it's flying, if you think about that. And eventually it'll reach a point where we'll get to the application phase.  But a lot of this, in my opinion, is moving way faster than we've seen before. So it's not new, but it's faster than before. So I try to think about if you think about social networks, social media because they compare, like Scott was saying, reach a 100 million monthly active users, or MAU, that's one of the metrics for social media. You think about 2002, there was Friendster. I don't know if anybody remembers Friendster.  Scott:              We actually do. Adam:            2003, Myspace, and that had 25 million users, and that was one of the top websites out there, at that time. And, then, Facebook comes along, Twitter, and then now you've got TikTok, a billion monthly active users. And, I think, Facebook is at 1.9, or something like that, billion monthly. So if you look at it in that way, it's still moving. But this isn't happening from 2002 to the 2020s. This is happening, really, if you look at it, in months. We've seen a lot of exponential growth. Scott:              Yes, the modern AI, as we know it, as we see it, is still in its infancy. And there's been discussion something about AGI, and you're talking about Artificial General Intelligence. Which is the level of where it's going to be in, who knows, six months, two years, five years, 10 years. I mean, GPT-2 was released back in 2019, then we had GPT-3 in 2021. So it has been ramping up. But, well, just wait till this stuff hits adolescents. We think our kids are off the guardrails, let's watch out for ChatGPT, and GPT-4, and GPT-5 eventually to come. Even though they put the brakes a little bit, they're slowing that down. Mfon:             Or another platform or that'll rise up. Adam:            Yes, I was just going to say that. You mentioned Myspace and then it was taken over by Facebook. Chat GPT is the big one now. I mean, I remember Myspace, I had a Myspace page, and then Facebook, I was like, "What's Facebook? What's this new thing?" And everybody gets the Facebook page. And, then, you forget about Myspace because it's no longer the relevant platform. And, then, you talk to kids, nowadays, you say Facebook. They're like, "What's Facebook? I'm using…" whatever the platform they're using. So there's always a newer platform that's going to come along.  And I think the other thing to remember, too, is ChatGPT, like you said, it's in a beta. It's not even fully out, but yet people are using it like it's fully there. And you have to remember those guardrails and, maybe, we can talk a little bit. How can companies use this within their organization, in a safe way? Because, obviously, you don't want to do too major stuff, but you can also utilize it for helping in some ways, too. Scott:              Well, as previously mentioned, we started saying you got to be careful and we need to educate. The same way we need to educate, "Don't click on that attachment on that email." Because it might open something up that's going to do something and cause a ransomware to be loaded, or whatever it might be. We need to educate and train our folks to say, "Well, how do we properly and effectively use this stuff?" Because you can go off the deep end and can go any direction.  And I mentioned, earlier, that as a professional, you can use this stuff and you can acknowledge, "Okay, wait a minute, this is nonsense, or this is really good." It can augment what you're doing. If you know what you're doing, that's the best use to let it help you do what you do best, and you can ask it those questions. You can complement where you're going. If you're new and you're trying to figure out how to use this stuff, you, again, need to have that back- Mfon:             Yes, to piggyback on that, I think, at this moment, and you have to be careful to say, at this moment, with this March 23rd version of GPT-4. If you're a practitioner, you're using it, it can make you better if you have that skill set. So it has the possibility to make you more efficient. Now, if you're not in the profession. So if you're not an accountant and you're looking to use it to do accounting, it can have the opposite effect. But what is happening, if they continue, with their focus on reliability, that gap is going to get narrower. It's going to get smaller, but it's not going to disappear.  Scott:              And you were asking about effective use of this, as a professional. The idea that you need to understand the field, to be able to ask the right questions. To be an effective learner, you have to be an effective questioner. To be an effective questioner will help you go far in any direction you want. If you're just going to trust blindly, it's not going to be effective for you. Mfon:             And from a business side, we're going to see more companies partnering with OpenAI. So Chegg has partnered with ChatGPT to create CheggMate. Bloomberg has created their Bloomberg GPT. So we'll see more and more of these applications or partnerships, with GPT and other platforms. Again, moving from that infrastructure phase to more of an application phase. Adam:            Yes, there seems to be an infinite waitlist for those who are trying to partner with them. If you try to say, "I want some sort of partnership, I'll work with it."  They say, "Well, we've got you on a list and we'll get back to you when we can." They're not even giving a time period now, which is really interesting. Scott:              Although you hear about the majors-Adam:            The majors, of course. Scott:              You hear about the Metas of the world. You hear about the Alphabets of the world, the Microsofts of the world, the OpenAIs of the world. But there are hundreds of other artificial intelligent applications out there. From music generators, to video generators, to rewriting, and tools, that there's a lot of NVC, there's a lot of venture capital money that's going towards these. It feels like the .com boom. If you were in 1998 and you had the .com in your name, toys.com or china.com, people threw money at you. Now you've got .ai, people are throwing money at you. Some of them are going to stick and some of them are pretty powerful. I've used a variety of these tools, and they're impressive and they can do some amazing things. Adam:            I mean, just thinking of the example of that picture of the Pope, in that white puffy jacket, that went around, and everybody thought was real. And then they're like, "Wait, that was created by AI." And it fooled so many people. News outlets were reporting on it, that it was this great picture. Scott:              That's right. Adam:            So I want to circle back to what you were saying, Scott, about novices and people just learning. And to be a great learner, you have to be a great questioner. And, so, this makes me think about accounting education and people in schools. And I know that ChatGPT had created another tool for professors to use, to check in against plagiarism and stuff like that.                         But how can this be used in an accounting education? Because the people, the kids, that are coming up, they're more tech savvy than folks who are older, and they're going to continue to be more and more savvy. But how can we best use this as we train up the next generation? Scott:              Well, I'll tell you, this is not only changing the world of work, it's also changing the world of education. We need to change as educators. We need to level up. We keep talking about critical thinking. That critical thinking is a powerful environment that we need to help our students take advantage of. But it's even more important now with the use of these AI tools. Because when they ask a question, well, students, and I hate to stereotype any student, but they don't have the bandwidth nor the base of knowledge that the experts and the professionals have. So they're going to take a look at some of this technology and trust it a little more blindly than you or I would, probably, like.  So they are exposed to it, they are using it. I've surveyed three classes recently. One over three quarters were using it. Another about half, a little over a half we're using it. And a third under a quarter we're using it. Which means they're using it. The key is, are faculty using it? Are the educators using it? And when we do, we realize they're going to take home exam and they're going to play with it, look at it, and say, "Oh, great, I get the answer." But I will share, I've done two exams, I call them "You're the auditor exams." And I actually ask a question, multiple choice. I give it the AI answer that ChatGPT generated, and then I give it three alternatives. So this is the new multiple choice format. So what was the result? Randomly, these two exams, it was about 52% that ChatGPT was right. So 20 out of 39 right, 19 out of 39 wrong.  I told my students, "You want to get a 50 on this exam, just circle A for every one of these answers and you're halfway there. But if you want to get a better grade. You're probably going to want to really do the problem, do the question, and evaluate for yourself." But they have access to the post of ChatGPT. We need to embrace that, and use that, and apply that to teach them how the rights and the wrongs, the ethical use of this tool. Mfon:             Definitely it is a challenge because you think about we're training students to go into the workforce. Definitely the workforce wants more efficient and productive workers, and this tool can definitely provide that or facilitate that. So you want to expose students to it because, eventually, the workforce is going to demand it, for greater output. So that's the big challenge. And I think the other challenge educators have been facing, is it's been changing so much. And we're getting a little breather right now, between the 4.0 and the GPT-5. Because you think about it, we had the rollout of the 3.5, then the 3.5 Plus, then the 4.0. And really, there was a big jump between the very first rollout in November 30th, the 3.5, to the 4.0, today, and we have to maneuver and adjust. So we can, at least, set some sort of baseline, right now, to catch up. Adam:            I'm in the field of education, adult education, as well, and it's interesting when I talk to colleagues. I was talking to a colleague of mine and he said, "Well, yes, I was doing a three-day seminar for the internal organization and I used ChatGPT to create my beginning starting point, and then I adjusted it from there."                         So, like you said, Scott, educators need to really jump on this. Because it could be people who are professionals can utilize it to say, "Hey, I'm going to create an outline using ChatGPT if I can put all this material in there." But then if all of us, professionals, start to do that, are we losing the ability to create these things on our own. Scott:              Well, two factors, one is in the career space. Mfon brought a great point on employers are expecting you to have this skill.  Adam:            Yes. Scott:              I saw a survey that over 90% of employers want to see that as a tool you've used, experienced, and have some knowledge of, even more so than blockchain these days. But the other side is being able to apply, and as you were just talking about, the tools, you can use it for so many things. You can use it to summarize; "Here is my LinkedIn URL, give me a summary of who I'm going to be talking to." "Here's an article; I don't have time to read this six pages. Give me a summary of what this is all about." And you can use those things, and it's, usually, pretty good and pretty accurate in reflecting that. And then you say, "Give me the ten-top points, in bullet points." Then go ahead, "I need to write my own blog, and my own post. I need to set up, give me a two-week schedule to implement this program, which is going to include these steps." Or, "First of all, tell me the steps. Then make me a two-week schedule or a 30-day schedule." "I'm on a diet, I'm traveling, give me a tour. How about some restaurants?" Back to the hallucination, though, it gets names wrong. I actually made a list of the 50 CPA associations, across the country. The societies' CPAs, I said, "Give me the executive director, their email, their address, their phone, and their abbreviation." It got every executive director, or CEO, wrong. It got every email address for those CEOs, obviously, wrong. It made them up. It made up names, but it sounds so good. I looked at it and said, "Oh, this is cool."  And then I realized, "But South Carolina, and Massachusetts, Wisconsin, I know these guys. I've never heard of these people, who the heck are they?" And the same thing for education journal articles. Book titles, it makes up book names, like, "Give me a list of the top 25 books in the career space." If I'm looking for this kind of role. And it gave me 15 or 20 that were actually pretty good and pretty well recognized, and three or four, I said, "I've never heard of these." And the reason was they didn't exist. So you look at that and start saying, "Okay, it's got good stuff, but it's got a balance." Mfon:             Yes, but I think as that reliability and the focus on that on ending that hallucination, as far as the education portion. There's going to be way more value and emphasis on critical thinking and the problem solving skills, and not using that as... So I think it'll shift even more. Scott:              The only constant is change, and you're right about that. Those exams that I told had a roughly 46%, 52%, depending on the exam, was a 3.5. Jumping to 4.0, we're over 80%. So it's improving, too.  I discovered this in December I said, "Okay, I've got an exam, let me play with it and see what it does. The first five out of six questions, it got right. And I said, "Oh, my students are going to cheat like mag dogs, and I can't give a take home exam ever again." But the next six out of seven questions, it got wrong. And then I was more worried because, again, I know how trusting students can be when they look at the logical, the good English, the nice flow, and then get a wrong answer. But they would trust it because of the proper English and the flow. Adam:            So that's a great example of how you can incorporate it into your classroom. Are there other ways you can integrate that or similar tools into the classroom, as you were building this? Scott:              I'm using it daily, in terms of asking a question for the day kind of thing, and that response, I actually, grade it. I discuss it with my students, and then they grade it. And in three different classes, in the same day, once I got a B+ for one, I got a D for another, and I got a CC+ on a third. So I'm an academic, I'll grade them.  Then we show what was wrong, what the shortcomings are. But every time you get a different answer, and it's not always improving. It's not stepping up to say, okay, this first time, I asked it this, next time that, it depends on the word choices. We're going back to the beginning. "Ah, this word sounds good after the next word." And that's the flow.  I once asked it the question, "So when did the dragons defeat the Roman Empire?" And it said, "In 650 BCE, king so and so and the dragons defeated the Roman Empire. But 200 years later, the Romans fought back and were restored to order." Whatever it was. I couldn't get that answer again, by the way. I've been in there since, trying to ask the same or similar question. And it says, "But dragons are mythical creatures, they don't exist." So it does learn, but it also can give you some pretty far-out answers.  Mfon:             Yes, it does, and as educators, we need to expose our students to it, talk about it. We can't really bury our heads in the sand and pretend like, "You know what, this isn't here, it's not coming." They are using it, and it's important to at least understand how they're using it. Understand what type of access they have to it.  Because I survey my students; I have some students who have the free version, and they've tried it a few times. I have other students that have the paid version and they are using it every day, diligently, and they let me know. So it's important to understand that and get a gauge on it, and then dive into it and use it because it's not going away. It is not going to go away. Scott:              And it really starts back at secondary education. I mean, the State of New York has banned it. Can't have it on the Chromebooks, can't access it. The City of Baltimore looking at it saying "No, can't do it." The City of Seattle.  But what's that telling our students? And what's that telling our environment? And what's that going to do for graduates? When the employers are saying, "We want folks with experience, even if they're not college graduates, even high school graduates. We want them to have some experience." So the haves and the have not barrier is going to get wider because students that can't get it on their school computer can go home, "Mom or dad can I use your computer for school?" Who's going to deny them? But the students, I'll call the have nots, that don't have a parent with Internet access or a computer, and are stuck with their school computer, now they can't access it. So what happens at graduation? We have the haves that played with it, used it, even though they banned it. And the have nots that don't have that skill set or level, or they both go to college and, again, there's that still gap coming into college. So our work's cut out for us. But Mfon is so right about not being able to bury our head in the sand. We need to embrace it, use it, apply it, and help our students do the same. Mfon:             And that's a good point, because with more penetration of ChatGPT and other platforms like it, there will be that, I guess, you can call it the AI gap. So you'll start to see there'll be a gap between those who are using it or have exposure to it, and those who do not. Scott:              I'll quote you on that AI gap, for certain. Adam:            I was reading an article, I saw an article yesterday, I think, it was on CNBC or one of those things they got. Somebody was quoting it and linked to it, and it was listing this very large number of organizations, that are starting to look for ChatGPT as experience on resumes even now. And it's not just saying, "I know about ChatGPT." But what can you do with it? And being able to express what you can do with it on your resume, that's a game changer right there. Scott:              There are a lot of HR folks fearing and saying, "Well, if they use it to write a cover letter, how can I tell if they used it?" Well, actually, if they use it, more power to them. They're, actually, applying the technology to something. And then they say, "Well, we can't differentiate." Well, maybe you don't want to because everyone's going to be able to have great cover letters. Now we got to look deep at something different. Maybe content, maybe certifications, maybe the ability to understand and integrate. But that prompt engineering is alive and well, and we really need to embrace that, too. Adam:            So, as we're wrapping up the conversation, as we look to the future. What can we do as practitioners in the space? We've talked a lot about educators. What can we do, as we move forward? And what are some steps we could take as takeaways? Mfon:             I would say the, big one, as a practitioner, get comfortable with being uncomfortable. And you have to have that life-long learning mindset, at this point. And dive in and use the technology as much as you can, and learn as much as you can about it because it's changing, it's growing. You've got ChatGPT, you've got Google's Bard, which is developing. You've got Caktus AI. So you have so many of these various platforms, and they're going to be more and more widely adopted. So understanding how they work, and where they're going, and how they apply to your practice, I think is very important. Scott:              And most of us have been using AI whether we realize it or not. You look at Alexa, you look at Siri, and you look at Netflix, they've been using AI for a while, that means we've been using it for a while. But I, wholeheartedly, agree that we need to embrace it. Because, frankly, our clients and customers are going to be using it. Our staffs are going to be using it. Our kids are going to be using it. Owners need to be using it. We need to get comfortable with it, appreciate it, and take advantage of what it can do, it can magnify. It's just like RPA, Robotic Process Automation, it can take a three-week process and complete it in two hours, cool stuff. But so can AI.  Mfon:             Yes, and if you think about it, if you have a business and your competitor is doing more with less, they can outpace you, potentially. Scott:              And I want to clarify the job challenge. There was a study, out there, that said 85 million jobs will be eliminated, The World Economic Forum, put that out, by 2025. And they said 97 million will be created. To me, that's a net gain of 12 million. And think of the profession 100 years ago, we had 30 accountants for a 100-person company. Then we had ten accountants for a 100-person company. Now we have one and a half or two accountants for a 100-person company. Does that mean we have a bunch of out of work, unemployed accountants? Well, last I heard, there was a shortage. So there really is a need. But it gives an opportunity for accountants to do higher level stuff. To enter the C-suite, to be able to help make decisions and in process.So learn the tools, take advantage of the tools. And, as we said before, it's a springboard for a lot of opportunities. Adam:            It definitely is. And I know we could keep talking about this for a long time. But I'm going to promise our listeners that I'll have these two guys back on, in the future. Because I know, probably, a year from now, six months from now, this conversation will be completely different. And, so, if they're willing, we'll do that. Thank you both for coming on today. It's been a great conversation. Mfon:             Absolutely, thank you for having us. Scott:              It's been an honor. Much appreciated.  Announcer:    This has been Count Me In, IMA's podcast. Providing you with the latest perspectives of thought leaders from the accounting and finance profession. If you like what you heard, and you'd like to be counted in, for more relevant accounting and finance education, visit IMA's website at www.imanet.org.

Today's guest is John deWysocki, Enterprise Management and Automation Leader. Based in New York, John is an Enterprise Management and Automation expert with broad technical IT leadership experience from startups to multinational firms. He has expertise in supervising geographically disbursed teams, directing large initiatives, projects and people, resolving global issues, and progressing enterprise-wide environments. John has extensive experience successfully overseeing full project lifecycles from development through production implementation, operation and governance. His areas of focus include ITSM, ITOM, ITAM and ITBM, Enterprise Monitoring and AIOps, CMDB Asset & Configuration Management, IT Workflow Automation, Orchestration, Robotic Process Automation, and Physical and Virtual Service Desk Operations. In this episode, John will discuss: His background and experience with ServiceNow, Why ServiceNow is adding so much value to organizations, Overcoming challenges during implementations, Future trends he is seeing within ServiceNow, How to succeed with a career in ServiceNow

What is robotic process automation and how can you use RPA to eliminate repetitive tasks at your agency? Bharath Bangalore, founder at Blue Ocean Strategic Partners, is focused on helping the insurance industry save time, money and unnecessary headaches. Enjoy the episode! Episode Links: Ellerbrock-Norris: https://www.ellerbrock-norris.com/ Ellerbrock-Norris Wealth Strategies: https://www.ellerbrock-norris-ws.com/ Blue Ocean Strategic Partners: https://blueoceansp.ai/ LAUNCH: https://getlaunch.io/ Elliot Bassett: https://www.linkedin.com/in/elliot-bassett-aip-cpcu-84499515/ Ryan Brott: https://www.linkedin.com/in/ryan-brott-cepa%C2%AE-77a278a/ Bharath Bangalore: https://www.linkedin.com/in/bharathrbangalore/ This episode is sponsored by LAUNCH. In the world of insurance, independent agencies fight to survive. Brokers are forced to compete by blocking markets and bid for the lowest price. Worse yet, the industry is fragmented. Agencies find it difficult to collaborate across division on the same client. Millions of dollars in potential revenue are left on the table. And agency owners lie awake at night wondering how to scale. THAT'S WHERE LAUNCH COMES IN. Access the full-revenue potential in your existing book of business. See opportunities other agencies can't. Offer more value. Gain a competitive advantage in a commoditized market. Visit https://getlaunch.io/ to learn more.

What is robotic process automation and how can you use RPA to eliminate repetitive tasks at your agency? Bharath Bangalore, founder at Blue Ocean Strategic Partners, is focused on helping the insurance industry save time, money and unnecessary headaches.Enjoy the episode!Episode Links:Ellerbrock-Norris: https://www.ellerbrock-norris.com/Ellerbrock-Norris Wealth Strategies: https://www.ellerbrock-norris-ws.com/Blue Ocean Strategic Partners: https://blueoceansp.ai/LAUNCH: https://getlaunch.io/Elliot Bassett: https://www.linkedin.com/in/elliot-bassett-aip-cpcu-84499515/Ryan Brott: https://www.linkedin.com/in/ryan-brott-cepa%C2%AE-77a278a/Bharath Bangalore: https://www.linkedin.com/in/bharathrbangalore/This episode is sponsored by LAUNCH.In the world of insurance, independent agencies fight to survive. Brokers are forced to compete by blocking markets and bid for the lowest price. Worse yet, the industry is fragmented.Agencies find it difficult to collaborate across division on the same client. Millions of dollars in potential revenue are left on the table. And agency owners lie awake at night wondering how to scale.THAT'S WHERE LAUNCH COMES IN.Access the full-revenue potential in your existing book of business. See opportunities other agencies can't. Offer more value. Gain a competitive advantage in a commoditized market.Visit https://getlaunch.io/ to learn more.

In this episode, we sit down with Dr. Paul McNeil, a homeschooling advocate and expert in customer retention marketing and digital transformation. Dr. McNeil shares his personal journey of being homeschooled from 5th grade through college and the profound impact it had on his academic and career success. Discover how his unique perspective, combined with his interdisciplinary approach and cutting-edge technologies like Conversational AI and Robotic Process Automation, empowers clients to drive revenue growth. Join us as we delve into the realms of homeschooling, technology, and the future of education with Dr. Paul McNeil.Don't miss this insightful conversation that explores the intersection of homeschooling, innovation, and preparing students for the evolving demands of the modern workforce. ~~~~~~~~~~~~~~~~~~~~~~~~Let's stay connected:Website: carolmuleta.comIG: @the_parenting_411TikTok: @theparenting411Facebook: The Parenting 411YouTube: The Parenting 411 on YouTube

In this episode, Nader Samii and T.J. Rock from the National Medical Billing Services, discuss the future of revenue cycle management in healthcare. Experience how technology streamlines revenue cycle management processes and improves efficiency. Learn about the roles of RPA (Robotic Process Automation), NLP (Natural Language Processing), computer-assisted coding, and conversation analytics, and how these technologies help automate manual processes, bridge interoperability gaps, improve coding accuracy, and analyze conversations between representatives and payers or patients.Uncover the possibilities of voice RPA, a bot that sounds like a person and can call payers to overturn denials, and emerging technologies like ChatGPT for medical coding. Discover the practical applications of AI, machine learning, and RPA in revolutionizing revenue cycle management.Don't miss this enlightening conversation on the future of revenue cycle management in healthcare.

When automation combines with the latest technologies in AI, your business can power forward in exciting new ways. Today we're discussing the present and future of automation with Joe Meyer. We discuss the differences between AI and RPA and the benefits each offers, such as cost savings, improved efficiency, and data-driven insights. We talk about symptoms you might be experiencing to know if (and how) RPA might be an ideal solution, and we uncover how AI and RPA can help you stay ahead of the competition and maximize productivity to take your business to the next level. Featuring Joe MeyerCreate The Next is delivered to you from ProCFO Partners. Every week, we explore strategies and ideas for financial management and growth to help today's businesses put their financial picture in context. ProCFO Partners are expert financial officers networked across industries, verticals, specializations and situations. Fulfilling the role of a part-time CFO with all-time commitment, ProCFO Partners utilizes the innovative and exclusive FGC Financial Flywheel as a framework that creates momentum to drive your financial functions for sustainable success. Visit procfopartners.com to explore how we can implement a systematic and scalable financial system to help you achieve your goal.

Preeti Thukaram, Associate Director at Invenics Services Limited, shares her talk RPA, AI, and Automation: How Women Can Opt for This Low Code Technology. She discusses how Robotic Process Automation can create more efficient work environments and its implications for companies.

Welcome to Tech in MKE: conversations with business leaders who have a connection to Milwaukee where we chat about the state of technology in their organizations, our community, and how both come together to attract talent and make a city more “techie”. This episode features a panel discussion from the Wisconsin Technology Association conference which took place a couple weeks ago. The topic is Robotic Process Automation or RPA. It's not a new technology, but the panel gets into new spins and example use cases, especially as RPA bumps up against cybersecurity and ChatGPT. Panel moderator: Tim Dickson, CIO at Generac Panel participants: Missie Jakusz, Associate Director of Infrastructure and Operations at JJ Keller Luann Hopkins, Head of Automation COE at Generac Angie Dahl, Application Management Team Leader, Business Process Automation at Plexus This informative, relatable discussion is focused on: What is RPA and how does it work? How do you decide what to automate? How does RPA help retain talent? Tech in MKE is brought to you by Harley-Davidson, The Milwaukee Tech Hub Coalition, Expedient, the Milwaukee School of Engineering, and Brooksource.

Right now, we are in the hype cycle for AI, Gartner calls it the “peak of inflated expectations.” Representations are made and many surprises are unearthed. This is an interview that focuses on definitions, reliability, and automation about applying AI to problems warfighters face. What is AI? Years ago, Alan Turing came up with the baseline definition of artificial intelligence – being able to mimic human responses under specific conditions. Some individuals in the episode argue we haven't even approached artificial intelligence. A statement is made that just because you call it AI doesn't make it AI. Is the data reliable? Years ago, the colloquial phrase was, “garbage in; garbage out.”  Today's massive data stores reinforce this concept.  However, the phrase becoming more and more popular is, “authoritative data source.”  Each thought leader in the discussion has ideas on cleaning data. What is the role of automation? During the interview, Michael Pomatto NAVAIR suggests that today's interpretation of artificial intelligence has ramifications in the systematic processing of information.  Robotic Process Automation is the first step. When machine learning is added, he calls it hyper-automation.  What does it mean to do mundane office tasks?  What does the future hold? Jaime Fitzgibbon, Defense Innovation Unit makes a provocative statement when she asks how technology leaders can plan ten years out when game-changing technology hasn't been invented yet.  Future interviews will expand into topics like scaling, the amount of data needed, and bias built into the algorithm.  These experts set the baseline for a fascinating future.   Twitter:  @FedInsider LinkedIn:    https://www.linkedin.com/company/fedinsider/ Facebook:   https://www.facebook.com/FedInsiderNews     Reference:   https://www.ynetnews.com/article/sjg0qah83          

In this episode, James talks with Frank Sentner, Owner of Sentwood Consulting. Visit our website to join our email list, get the scoop on our LIVE coaching calls and never miss an episode: https://www.agencyfreedom.com Connect with Agency Freedom Podcast on Facebook at the Agency Freedom Podcast group: https://www.facebook.com/groups/agencyfreedom Email us at podcast@agencyfreedom.com with ideas, questions, complaints or your favorite grilling recipe. Episode Highlights: Frank shares about his 47 years in the insurance industry, including how he was able to build a product that is now known as Sagitta and how he started his consulting practice. (3:16) Frank mentions that entrepreneurs are a stimulating group of individuals to be around, and he is delighted to help them by providing insight into the industry, and share some of the mistakes he made along the way, and how to avoid those pitfalls. (8:58) Frank shares that the ACORD InsurTech Innovation Challenge was one of the opportunities that got him started in insurance technology, mentoring, and advising. (11:09) Frank explains that Peter MacDonald has a successful product with Wunderite because he had the most important trait of an entrepreneur: he was persistent and never gave up. (13:13) Frank discusses the process of the emergence of IVANS' policy downloads from carriers into management systems into retail agencies. (23:28) Frank believes that insurance influences every part of people's personal and professional life, that it keeps us safer, and that it makes the business world more predictable and reliable. (28:56) Frank explains that the biggest difference he's seeing right now in the industry is that more than half of the technology is risk-mitigation technology. (37:16) Frank shares his opinions on Robotic Process Automation and Machine Learning platforms. (42:26) According to Frank, employing technology effectively in the insurance industry is never a technology problem, it's always a business problem. (50:30) Key Quotes: “I find entrepreneurs to be such a stimulating group of people to be around. They are 100% energy, and they've put it all on the line. And anything I can do to help by giving them insight into our industry, and some of the mistakes I've made myself along the way, how to avoid those pitfalls is really something that gives me great, great pleasure.” - Frank Sentner “The insurance industry is constantly innovating within their space, okay? They're constantly adding additional types of coverage, additional endorsements, additional lines of business, you know, and it is not going to stop. I mean, it's only going to get more complex, because the world is getting more complex.” - Frank Sentner “For every technology that our industry employs, getting it deployed successfully has never been a technology problem. Never. It's always a business problem. It's getting the business people to agree what they want to do.” - Frank Sentner

In this episode, James talks with Frank Sentner, Owner of Sentwood Consulting. Visit our website to join our email list, get the scoop on our LIVE coaching calls and never miss an episode: https://www.agencyfreedom.com Connect with Agency Freedom Podcast on Facebook at the Agency Freedom Podcast group: https://www.facebook.com/groups/agencyfreedom Email us at podcast@agencyfreedom.com with ideas, questions, complaints or your favorite grilling recipe. Episode Highlights: Frank shares about his 47 years in the insurance industry, including how he was able to build a product that is now known as Sagitta and how he started his consulting practice. (3:16) Frank mentions that entrepreneurs are a stimulating group of individuals to be around, and he is delighted to help them by providing insight into the industry, and share some of the mistakes he made along the way, and how to avoid those pitfalls. (8:58) Frank shares that the ACORD InsurTech Innovation Challenge was one of the opportunities that got him started in insurance technology, mentoring, and advising. (11:09) Frank explains that Peter MacDonald has a successful product with Wunderite because he had the most important trait of an entrepreneur: he was persistent and never gave up. (13:13) Frank discusses the process of the emergence of IVANS' policy downloads from carriers into management systems into retail agencies. (23:28) Frank believes that insurance influences every part of people's personal and professional life, that it keeps us safer, and that it makes the business world more predictable and reliable. (28:56) Frank explains that the biggest difference he's seeing right now in the industry is that more than half of the technology is risk-mitigation technology. (37:16) Frank shares his opinions on Robotic Process Automation and Machine Learning platforms. (42:26) According to Frank, employing technology effectively in the insurance industry is never a technology problem, it's always a business problem. (50:30) Key Quotes: “I find entrepreneurs to be such a stimulating group of people to be around. They are 100% energy, and they've put it all on the line. And anything I can do to help by giving them insight into our industry, and some of the mistakes I've made myself along the way, how to avoid those pitfalls is really something that gives me great, great pleasure.” - Frank Sentner “The insurance industry is constantly innovating within their space, okay? They're constantly adding additional types of coverage, additional endorsements, additional lines of business, you know, and it is not going to stop. I mean, it's only going to get more complex, because the world is getting more complex.” - Frank Sentner “For every technology that our industry employs, getting it deployed successfully has never been a technology problem. Never. It's always a business problem. It's getting the business people to agree what they want to do.” - Frank Sentner

In this episode of the Evolving Leader podcast, co-hosts Jean Gomes, Scott Allender and Emma Sinclair talk to Alex Zekoff. Alex is CEO and Co-founder of Thoughtful, an organisation with a mission to accelerate the world's adoption of automation and AI so humans can solve our most complex existential problems. He believes that automation gives human workers the freedom to pursue the creative strategic work that builds companies as well as their careers. Thoughtful's Robotic Process Automation aims to help businesses save up to 90% of their workforce's time, increasing operational efficiency and lowering expenses.  0.00 Introduction3.31 Can you tell us about your background and why you co-created Thoughtful?6.51 Can you give us clarity on what you are selling?9.19 Can you tell us more about what all of this means and where it's heading in the context of the future of organisations and job security?13.09 If we fast forward five years, it's going to fundamentally change the nature of work. Have you got a sense of what the world is going to look like when that happens?16.52 You talked about health care claims and how you see that in terms of automation. Given the breadth of what you work on, I wondered if you see certain industries that are way behind the curve. What's your view on leaders and laggers in this space?18.47 You recently wrote that to avoid a sinking ship, leaders need to approach management by cutting through the noise and focussing on first principles which are defined as a basic proposition or assumption that cannot be deduced from any other proposition or assumption. What are these first principles?20.36 We see this in action all of the time. How do you help people to get there? What's your process?22.38 How do you help people to break through the assumptions that are holding them back?24.52 You've described how smart people can lie to themselves because they use their intelligence to make convincing arguments that undermine their long-term interests. You mention using a blue and a red team to disrupt that thinking. Can you talk to us about that process?27.04 If in five years we've brought our lagging industries forward in terms of automation and we've got more valuable stuff, but we've still got humans with a finite amount of potential skill, what will humans be doing in that space?29.35 It feels like there are broader ethical concerns here (that we must confront) if we continue automating everything.34.38 In Forbes you made some predictions about this year, and one of them was ‘Goodbye Wokeism, being woke is out in ‘23'. What's your definition of wokeism and why is it out? 39.13 In terms of a growth mindset approach, can we still pursue wanting to make sure that we're evolving in our language and how we treat groups and individuals while also potentially directing our attention to larger scale issues such as staying on the planet?42.27 You've said that companies building software to track productivity and KPIs precisely win over companies that aren't measuring performance at that granular level. Can you talk to us about how you are seeing this playing out in the relationship between people and organisations?45.28 We've touched on the notion that AI introduces a load of peril, so what are the moral implications for leaders today as we embark on this journey? What do they need to do to prevent future disasters where AI might collapse a company, destroy a marketplace or worse?Please take 5 minutes to complete our listener survey

Sidney is a digital transformation leader with vast experience in intelligent automation. She was most recently the Global Head of Intelligent Automation for Spotify. She has built and scaled Automation Centers of excellence at Spotify and BNY Mellon, E-Trade, and Fiserv. She is the co-author of the book “Robotic Process Automation using UiPath StudioX: A Citizen Developer's Guide to Hyperautomation”. In this chat, we talk about her experience scaling intelligent automation programs with people, culture, and technology. We also talk about recession-proofing an organization with Digital workers, Future skills, and more. More information and Links: Connect with Sidney: linkedin.com/in/sidneymadisonprescott Book: Robotic Process Automation using UiPath StudioX Visit Nandan on the web at nandan.info

“As credit unions continue to progress, it's important to stay member driven.” - Anthony ArizolaThank you for tuning in to episode 53 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today's show is Anthony Arizola, Sales Executive at CU NextGen. Anthony began his career in the credit union industry during high school and has been passionate about it since. CU NextGen is a CUSO dedicated to bringing next generation technology to credit unions such as no-code development, robotic process automation, and artificial intelligence. CU NextGen's goal is to improve service delivery to members and to streamline efficiencies of day-to-day operations.During our conversation, Anthony talks about using automation and collaboration to build better member-centric experiences. The team at CU NextGen have financial service backgrounds and understand how limited access to resources can affect operations; therefore bringing more solutions. As we look to the future, CU NextGen is committed to collaborating with credit unions by creating think-tank sessions and bringing new digital solutions. CU NextGen empowers credit unions to build customized solutions for smooth workflows that benefit members and employees.As we wrap up the episode, Anthony talks about cheering for the Detroit Lions, spending time with his family and friends, and listening to podcasts. Enjoy my conversation with Anthony Arizola!Find the full show notes on cuinsight.com.Connect with Anthony:Anthony Arizola, Sales Executive at CU NextGenanthony.arizola@cunextgen.comwww.cunextgen.comAnthony: LinkedIn CU NextGen: LinkedIn | Instagram | Twitter | Facebook | YouTube

Brent Combest is the Vice President of Global Partner GTM at UiPath, the leader in Robotic Process Automation or RPA. RPA enables organizations to automate various business and software processes, increasing efficiency and accuracy while achieving scale. Brent shares how he is applying a growth mindset and his experience at Microsoft to redefine UIPath's channel program and create value for its partners.

When it comes to modernization for federal IT most people focus on data centers, clouds, and agile software development.  One key part of this effort must be acquisition. This is a discussion where subject matter experts from several agencies look at some new mandates from the executive office and detail how they are implementing them. One key motivator is the FAR change that includes recommendations to open conversations with contractors and be more transparent.  The goal is to open federal procurement to make it more equitable. Craig Morgan from the DCMA details how they have a website that shows their strategic plan for modernizing tools and integrating the enterprise environment. They want to unify data so customers can make well-informed acquisition decisions. All participants point out how they are making their acquisition process more transparent.  One of the most remarkable approaches was from Monica Taylor from DHA. She discusses her success using the Procurement Innovation Lab.  They have coached 148 procurement teams to lower the barrier for innovative contractors. The net result has been to encourage nontraditional contractors. The GSA takes the lead in this category with a website that includes The Nine Innovative Acquisition Practices as well as articles dedicated to keeping federal acquisition experts informed in areas of acquisition innovation. Technology can assist in making the federal acquisition question system more equitable.  Brian McCormick from ICF points out that some agencies suffer from siloed systems, separate data sets, and isolated workflows that prevent teams in agencies from communicating accurately.   Brian suggests that platforms exist that can implement Robotic Process Automation and protective analytics, better-leveraging data to make better-informed decisions. Procurement professionals can look at their experience with procurement and see trends. Perhaps they can see preferences for a certain kind of vendor. From there, they can address ways to make their acquisition more balanced. This is such a detailed and nuanced conversation. Dive in to hear comments on The Price Act, The Chip Act, and much more.   

Build confidence through experience, get comfortable, and ask questions to expand your exposure with senior leaders, says my next guest Andre Reid of Jackson Health System.Reid deploys an innovative and progressive thinking mindset that is solution oriented. He focuses on processes, policies, and procedures as a Senior Audit and Compliance Officer. He encourages others on his team through desire and drive and understands that the biggest asset in the world is our people.The best gift you can give another individual is education. You can grow your network and resources to access opportunities through education.  Andre Reid is a Diplomatic professional with over 15 years of assurance and advisory experience. Demonstrates effectiveness as a leader and working in a team environment. Experienced in grasping the big picture and incorporating strategic initiatives in the audit plan from a risk base perspective. Experienced in Enterprise Risk Management ("ERM") and Continuous Monitoring/Assurance development to help align organizational goals and initiative with risk identification and management. With an ability to communicate in an effective/assertive manner to all levels of management as well as executive management. More than 5 years of international work experience, including in Europe, North America, Mexico, and Central/South America. Proven track record in managing a variety of audit assignments and experience with assessing compliance with the Sarbanes Oxley Act.. Effectively using data analysis techniques to provide population systemic value and exploring Robotic Process Automation ("RPA") within the internal audit function to provide management with advisory efficiencies for routine challenging business processes.Demonstrated expertise in designing comprehensive risk-based audit and compliance programs that address an organization's risk impact associated with strategic objectives and initiatives. Reid earned his undergraduate degree at Florida State University in business and his MBA at the University of Miami School of Business in Healthcare policy.Let us welcome Andre Reid to the Follow the Brand Podcast, Where we are building  a 5 STAR Brand that You Can FOLLOW!

Growth Marketing and Robotic Process Automation.

Intro Michael: Hello and welcome to Open Source Underdogs! I’m your host Mike Schwartz, and this is episode 60 with guest, Antti Karjalainen, a co-founder and CEO of RoboCorp. RoboCorp is a vendor in the RPA or Robotic Process Automation software market. It’s a type of software that allows businesses to automate repetitive and routine tasks... The post Episode 60 – Robotic Process Automation with Antti Karjalainen, Founder / CEO of RoboCorp first appeared on Open Source Underdogs.

Today I'm joined by Nipendo, a forward-thinking software brand that is on a mission to improve how buyers and suppliers work together to combat Source-to-Pay inefficiencies and costs. The Nipendo platform is an intelligent intermediator between buyers and suppliers, using technologies like Robotic Process Automation, Artificial Intelligence and Machine Learning, to streamline interactions and benefit all trading partners. The Nipendo platform is used by cross-vertical medium-sized and large companies across the globe, helping them reduce costs and improve procurement and supply chain efficiencies, as well as supporting their competitive strength. Today Paul Noel, Chief Revenue Officer at Nipendo, joins me to chat all about the company and what they do; their recent acquisition by Amex; changing the game in a flooded SaaS market; helping brands to embrace digital transformation processes; and the importance of bringing buyers and suppliers together in mutually beneficial partnerships.   IN THIS EPISODE WE DISCUSS:   [06.38] How and why Nipendo was founded, and what attracted Paul to the brand. “It was that approach – much more additive than disruptive – that really intrigued me as the new age of spend management.” [10.34] An overview of Nipendo – what they do and how they help their customers. [12.55] Buyers: their key challenges, how the Nipendo platform works for them, and the benefits it delivers. [15.02] Suppliers: their unique set of obstacles, and what the Nipendo platform looks like from a seller's perspective. “As buyers get their act together more, it forces more requirements on the suppliers… the big saving for suppliers is having one place where they can work with multiple customers.” [17.45] The impact of facilitating buyers and suppliers to work more successfully together, at a business and industry level. “People stop doing tedious things!... The pandemic gave everyone a shot in the arm - people started thinking ‘what am I doing that's value add, what am I doing that can be automated?'” [21.15] Paul's thoughts on digitization and what he thinks organizations have been doing wrong, and right. [23.56] What integration and onboarding look like with Nipendo. “The availability of your IT can be a block, but when you've figured that out, the rest of is pretty easy. We're going to do the heavy lifting, because we'll make sure that message is going to flow through whatever pipe you open up, it's just a matter of opening that pipe.” [27.44] The ideal client for Nipendo. [29.46] Several case studies showing how Nipendo helped key clients improve efficiency, collaboration and communication, ultimately supporting overall business growth, optimization and cost reduction. [34.06] The future for Nipendo. “2023 you'll see our name out there for a more holistic approach that a mid-market company can use, so they can leverage technology to walk and talk like a big guy, without having to be a big guy." RESOURCES AND LINKS MENTIONED:   Head over to Nipendo's website now to find out more and discover how they could help you too. You can also connect with Nipendo and keep up to date with the latest over on LinkedIn, Facebook or Twitter, or you can connect with Paul on LinkedIn. If you're in the mood for a good read, check out our Women In Supply Chain blog interview with good friend of the show Sarah Scudder - she talks all about how, in the early days of her career, learning that procurement and marketing weren't collaborating led to her breakthrough moment. Check out our other podcasts HERE.

In this episode of The Ryan Hanley Show, Jeff Roy, Founder and President of Excalibur Insurance and one of the most innovative independent insurance agency owners in the world, joins the podcast for a conversation on digital virtual assistants, also known as robotic process automation. This is a conversation you don't want to miss. Episode Highlights: Ryan discusses Rogue Risk's decision to switch to Nexure and change its agency management system. (10:34) Jeff mentions that during an interview with Taylor Rhodes for the Digital Insurance Plan podcast, he confirmed that Tarmika will be discontinued in 2025. (12:14) Ryan expresses his confusion as to why it is tough to create a CRM from an agency management system. (13:58) Ryan mentions that he really likes what Better Agency is doing and thinks that they've made a lot of progress to being a player in the industry. (18:03) Jeff explains that after seeing Applied Epic's demo, he became interested in the new feature that can run an AMS through the browser. (20:22) Ryan believes that understanding where the company goes without rating multiple carriers is the way to place business faster with the appropriate carrier. (24:33) Jeff explains that you need some AI and machine learning to be able to direct you to the proper company because companies are changing their prices and moving so quickly. (26:54) Jeff explains what it means to have a properly trained bot. (34:50) Jeff explains the difference between Robotic Process Automation and a Digital Virtual Assistant. (38:24) Jeff explains how robots function when assigned significant responsibilities. (40:34) Jeff mentions that their bot is safe with two-factor authentication and that it cannot be hacked in the same manner that their staff can. (44:43) Jeff mentions that if anyone is interested in learning more about robotic process automation, he will be giving a 30-minute lecture on how robots can make an agency more human. (50:42) Key Quotes: “You need some AI and machine learning to be able to direct you with the right company. Because companies are changing their rates and changing things.” - Jeff Roy “Why would you want to use a bot? Really, you want to replace anything that humans are doing that they don't need to do with technology. And a bot, once it's trained, can do it reliable every time.” - Jeff Roy “The bot is secure double factor authentication, you know, there's no way of getting it hacked in any different than our staff. So that's why it was important that we had the double factor authentication to get in, because I don't want to log into anything without that.” - Jeff Roy Resources Mentioned: Jeff Roy LinkedIn Excalibur Insurance Reach out to Ryan Hanley