Podcast appearances and mentions of josh talk

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Best podcasts about josh talk

Latest podcast episodes about josh talk

Smart Social Podcast: Learn how to shine online with Josh Ochs
Screens, Summer Chaos & Smart Planning: Why AI Might Be Your Best Summer Co Parent

Smart Social Podcast: Learn how to shine online with Josh Ochs

Play Episode Listen Later May 30, 2025 4:16


Protect your family with our 1 minute free parent quiz https://www.smartsocial.com/newsletterJoin our next weekly live parent events:  https://smartsocial.com/eventsSummer break is just around the corner… and suddenly, you're the cruise director of your home. From planning activities and prepping snacks to managing screen time, even the most organized parents can feel overwhelmed. But what if AI could help?In this Josh Talk, we'll show you how tools like ChatGPT can help you create flexible daily routines, find low-cost family events, and keep your kids learning (without feeling like you're running a summer school).Whether you're raising a curious kindergartner or a tech-savvy teen, this episode will help you make summer smoother—and remind you that you don't have to do it all alone.Become a Smart Social VIP (Very Informed Parents) Member: https://SmartSocial.com/vipDistrict Leaders: Schedule a free phone consultation to get ideas on how to protect your students in your community https://smartsocial.com/partnerDownload the free Smart Social app: https://www.smartsocial.com/appdownloadLearn about the top 190+ popular teen apps: https://smartsocial.com/app-guide-parents-teachers/View the top parental control software: https://smartsocial.com/parental-control-software/The SmartSocial.com Podcast helps parents and educators to keep their kids safe on social media, so they can Shine Online™

AttractionPros Podcast
Episode 395: Matt and Josh talk about creating effective recognition programs

AttractionPros Podcast

Play Episode Listen Later Apr 1, 2025 46:08


Looking for daily inspiration?  Get a quote from the top leaders in the industry in your inbox every morning.   This episode of AttractionPros is brought to you by our friend Eric Fluet at Get it Done Marketing. With 30 years of experience in the attractions industry, Get it Done Marketing offers freelance marketing insight, strategy, and execution—at a fraction of the cost of a full-time hire. Partnering with over 30 parks and resorts from family water parks to large multi-location organizations, Get it Done Marketing fills leadership voids on property and corporate marketing teams, assists with resource allocation and supports emerging marketing professionals. Learn more at getitdonemarketing.com. Employee recognition programs are essential for fostering motivation and engagement in the workplace. However, many attractions struggle to design programs that are sustainable, meaningful, and relevant to their employees. A poorly structured recognition program can lead to confusion, disengagement, and even demotivation. In this episode, Matt and Josh talk about the key components of an effective employee recognition program and share insights on how to make it valuable, scalable, and engaging for team members. Authenticity in Recognition "A recognition program can spark motivation, but it should be something that team members naturally want to perform the actions for, regardless of the reward." A successful recognition program must be authentic. If employees feel like they are being rewarded for actions they would have taken anyway, the program enhances intrinsic motivation rather than feeling like a transactional exchange. Leaders should ensure that recognition feels genuine and aligns with the company's core values. Keeping it Simple and Relevant "Too often, companies get carried away with layering in additional complexity, making it harder for employees to adopt and understand." A recognition program should be intuitive and easy to understand. When companies overcomplicate incentives with excessive criteria, rules, or unnecessary gamification, employees can lose sight of what they are working toward. Matt and Josh emphasize the importance of designing a straightforward program that reinforces behaviors that leadership wants to encourage while ensuring its relevance to different roles within the organization. Making Recognition Valuable and Scalable "The success of your recognition program should not mean an ever-growing expense." A well-designed program does not have to come with a high price tag. Many successful recognition programs involve low-cost yet high-value rewards, such as choosing break times, getting priority in scheduling, or personalized notes from leadership. By thinking creatively, companies can make their programs both meaningful and financially sustainable. Recognition Should Be Flexible and Tailored "We hear often that recognition should be public and coaching should be private, but public recognition only works if the team member is comfortable with it." Different employees appreciate recognition in different ways. Some prefer public acknowledgment, while others value a private thank-you. By understanding individual preferences, leaders can ensure that recognition resonates rather than feeling forced. Personalization is key to making employees feel seen and appreciated. Employee Recognition Should Be Fun! "Your recognition program should be as fun as it is rewarding. Think about the energy of something like the Savannah Bananas and bring that excitement to your team." Fun and engagement should be at the heart of any recognition program. Whether it's through gamification, creative reward structures, or lighthearted competition, employees should enjoy participating. If recognition becomes a chore, its effectiveness diminishes.   Have you implemented a program that has worked well in your organization? Do you have insights into what makes recognition meaningful? Reach out on social media or email attractionpros@gmail.com to join the conversation! This podcast wouldn't be possible without the incredible work of our faaaaaantastic team:   Audio and Video editing by Abby Giganan   To connect with AttractionPros: AttractionPros.com AttractionPros@gmail.com AttractionPros on Facebook AttractionPros on LinkedIn AttractionPros on Instagram AttractionPros on Twitter (X)

AttractionPros Podcast
Episode 394: Matt and Josh talk about the importance of ongoing training

AttractionPros Podcast

Play Episode Listen Later Mar 25, 2025 47:09


Looking for daily inspiration?  Get a quote from the top leaders in the industry in your inbox every morning.   Where will the attractions industry go next? Find out at IAAPA North America Summit, March 30 – April 1, 2025, at Disney's Grand Californian Hotel. Join executives, innovators, and thought leaders to build connections, explore trends through exclusive EDUTours, and gain strategic insights to put into action tomorrow. This Summit offers a unique opportunity to learn and grow alongside the industry's best. Don't miss the chance to shape the future of the attractions industry. Register Today! Training is an essential part of employee development, but a one-time session is rarely enough to ensure long-term success. Many organizations struggle with finding the balance between equipping employees with the knowledge they need upfront and reinforcing that learning over time. Without ongoing reinforcement, employees may struggle to retain information, lack confidence in their roles, and ultimately provide a subpar guest experience. In this episode, Matt and Josh talk about the importance of ongoing training and development, exploring how organizations can build confidence and competence over time to improve both employee performance and guest satisfaction. The Most Important Part of Training "The way that they could take what they're learning and immediately see it through their lens and apply it directly to the specific aspects of their job duties... That's the most important part.” Training is only effective if employees can connect it directly to their roles. The best training programs help team members understand the practical applications of what they're learning, ensuring they can implement new knowledge in real-world situations. The Importance of Ongoing Learning "The learning doesn't stop just because the training does." Employees absorb and process information at different rates. Some may excel with a single training session, while others need repeated reinforcement. Instead of relying on one-time training events, organizations should adopt a continuous learning model that provides opportunities for employees to practice, fail, and improve over time. Balancing Immediate Performance Needs with Long-Term Growth "We need you to have the standard that we expect from you. Therefore, the bandwidth to fail maybe tightens a little bit." Organizations must balance the necessity of immediate performance with the reality that true skill development takes time. Investing in early training while implementing ongoing reinforcement helps employees develop without compromising the guest experience. The Know-Feel-Do Framework "What do you want them to know? How do you want them to feel? And what do you want them to do?" The Know-Feel-Do framework provides a structured approach to training: Know – What key information should employees retain? Feel – How should they emotionally connect to the training? Do – What actions should they take after the training? By incorporating all three elements, organizations can ensure training is engaging, relevant, and actionable. Reinforcement Through Daily Operations "If you're not the one leading the charge in terms of training, employees will learn from someone else – and you might not like the outcome." Training shouldn't exist in isolation. Organizations can integrate learning into daily operations by: Holding structured pre-shift meetings with quick training refreshers. Providing real-time coaching and feedback. Using guest interactions and real-life scenarios to reinforce learning. Encouraging a Culture of Learning "People want to learn more. They want to continue to be challenged." Creating an environment where learning is continuous fosters engagement and retention. Employees who feel supported in their development are more likely to stay motivated and committed to delivering high-quality service. What strategies does your organization use for ongoing employee training? Share your thoughts with us! This podcast wouldn't be possible without the incredible work of our faaaaaantastic team:   Audio and Video editing by Abby Giganan   To connect with AttractionPros: AttractionPros.com AttractionPros@gmail.com AttractionPros on Facebook AttractionPros on LinkedIn AttractionPros on Instagram AttractionPros on Twitter (X)

Smart Social Podcast: Learn how to shine online with Josh Ochs
Josh Talk: Financial Sextortion: What Parents Need to Know

Smart Social Podcast: Learn how to shine online with Josh Ochs

Play Episode Listen Later Feb 26, 2025 9:26


To become a guest on the SmartSocial.com Podcast:  https://smartsocial.com/contactTo learn more about the SmartSocial.com Teen Life Coach program, visit our website and book a consultation:  https://smartsocial.com/coaching#registerJoin our next live event:  https://smartsocial.com/#live-events Join our free newsletter for parents and educators: https://smartsocial.com/newsletter/Register for a free online Parent Night to learn the hidden safety features on popular apps: https://smartsocial.com/social-media-webinar/Become a Smart Social VIP (Very Informed Parents) Member and unlock 30+ workshops (learn online safety and how to Shine Online™): https://learn.smartsocial.com/Download the free Smart Social app: https://smartsocial.com/appLearn the top 150 popular teen apps: https://smartsocial.com/app-guide-parents-teachers/View the top parental control software: https://smartsocial.com/parental-control-software/Learn the latest Teen Slang, Emojis & Hashtags: https://smartsocial.com/teen-slang-emojis-hashtags-list/Get ideas for offline activities for your students: https://smartsocial.com/offline-activities-reduce-screentime/Get Educational Online Activity ideas for your students: https://smartsocial.com/online-activitiesUltimate Guide To Child Sex Trafficking

Smart Social Podcast: Learn how to shine online with Josh Ochs
Josh Talk: Red Note, Challenges, and AI Companions

Smart Social Podcast: Learn how to shine online with Josh Ochs

Play Episode Listen Later Feb 17, 2025 6:06


To become a guest on the SmartSocial.com Podcast:  https://smartsocial.com/contactTo learn more about the SmartSocial.com Teen Life Coach program, visit our website and book a consultation:  https://smartsocial.com/coaching#registerJoin our next live event:  https://smartsocial.com/#live-events Join our free newsletter for parents and educators: https://smartsocial.com/newsletter/Register for a free online Parent Night to learn the hidden safety features on popular apps: https://smartsocial.com/social-media-webinar/Become a Smart Social VIP (Very Informed Parents) Member and unlock 30+ workshops (learn online safety and how to Shine Online™): https://learn.smartsocial.com/Download the free Smart Social app: https://smartsocial.com/appLearn the top 150 popular teen apps: https://smartsocial.com/app-guide-parents-teachers/View the top parental control software: https://smartsocial.com/parental-control-software/Learn the latest Teen Slang, Emojis & Hashtags: https://smartsocial.com/teen-slang-emojis-hashtags-list/Get ideas for offline activities for your students: https://smartsocial.com/offline-activities-reduce-screentime/Get Educational Online Activity ideas for your students: https://smartsocial.com/online-activitiesUltimate Guide To Child Sex Trafficking

Wiley Connected
New Year, New Restrictions? Sara and Josh Talk About Drone Security

Wiley Connected

Play Episode Listen Later Jan 16, 2025 15:05


In this episode of Sara and Josh Talk About Drones, Sara and Josh talk about several recent legislative and regulatory developments related to drones, and more specifically, drone security. Topics include drone-related provisions (Sections 162 and 1709) in the FY25 NDAA, the Department of Commerce's open rulemaking proceeding on safeguarding the UAS supply chain initiated by the Department's Bureau of Industry and Security, developments in counter-UAS policies, and the Federal Acquisition Regulatory Council's recent rule implementing a prior NDAA's prohibition on procurement and operation of certain UAS. Have a listen and get up to speed on drone security issues as we head into a new Presidential Administration, and check back with our podcast for regular updates on drone policy developments.

AttractionPros Podcast
Episode 383: Matt and Josh talk about Service Recovery Hero

AttractionPros Podcast

Play Episode Listen Later Jan 7, 2025 45:08


Looking for daily inspiration?  Get a quote from the top leaders in the industry in your inbox every morning.   The future of fun begins at IAAPA FEC Summit, January 19–21, 2025, in New Orleans, Louisiana. Join FEC and LBE professionals for an immersive experience packed with strategic insights, networking, and behind-the-scenes EDUTours of unique local facilities. Learn how to make your FEC stand out a crowded market and explore the latest trends designed to elevate your business. Build valuable connections and leave inspired with actionable strategies for success. Secure your spot today!   One of the biggest struggles that attractions face is service recovery and complaint resolution. To address this, Josh is excited to release a new online course called Service Recovery Hero, which allows attraction operators to streamline the service recovery process and use guest complaints to grow the business. Designed for the attractions industry, the course offers actionable strategies to handle complaints, empower employees, and turn service failures into opportunities for growth. In this episode, Matt and Josh delve into the nuances of service recovery, showing how it should be treated as a necessary component of any business strategy. Guests Aren't Complaining Enough "Less than 4% of people who have an issue are actually going to speak up about it." Guest feedback provides a wealth of insights, but the majority of dissatisfied guests remain silent. To get more complaints, embrace the four key pillars for collecting guest feedback: onsite channels, post-visit surveys, mystery shops, and public reviews. These pillars ensure businesses capture and act on valuable information to improve the guest experience proactively. Train Your Staff for Complaint Resolution "The LAST model stands for Listen, Apologize, Solve, and Thank." One cornerstone of service recovery is the LAST model, a structured approach to handling complaints. Training staff in this model equips them to navigate difficult conversations and resolve issues effectively. By emphasizing empathy and empowerment, this framework minimizes disruptions and enhances guest satisfaction. Empower Team Members with Recovery Tools "There is so much you have to offer that has high value to guests but low cost to your business." When you implement a robust recovery toolbox, you enable team members to resolve complaints without managerial escalation. By offering high-value, low-cost solutions—like complimentary tickets or experiential compensation—teams can address issues swiftly and achieve higher levels of guest satisfaction. The Importance of Documentation "Documenting recovery efforts helps track trends, coach team members, and prevent abuse." Documentation is essential for managing service recovery effectively. It allows businesses to identify repeat offenders and ensure recovery measures are applied judiciously. This systematic approach also helps refine operational strategies based on aggregated feedback. Handling Public Reviews and Online Feedback "Your response to a review is not just for the reviewer but for everyone who reads it." Public responses to negative reviews require tact and professionalism, along with validating the guest's concerns and stresses further discussion offline. This approach not only addresses the reviewer's issue but also demonstrates the organization's commitment to service excellence to potential future guests. Plan for the Worst "Even irate or unreasonable complaints can be addressed with a structured approach." Part of your service recovery strategy is to prepare for worst-case scenarios, including obscure and aggressive complaints. Training staff to use conflict resolution strategies, while maintaining safety, ensures even the most challenging situations are managed effectively. Grow Through Guest Feedback "The solution is not the opposite of the problem but solving for the perception behind it." Guest feedback offers opportunities for continuous improvement. Aggregating data and addressing systemic issues can lead to long-term enhancements in operations. This iterative process ensures guest satisfaction remains a cornerstone of the business.   Service Recovery Hero is available now as a self-paced online course tailored for the attractions industry. Click here to access the course at a 20% discount. Elevate your guest experience strategy and become the hero your guests deserve!     This podcast wouldn't be possible without the incredible work of our faaaaaantastic team:   Scheduling and correspondence by Kristen Karaliunas Audio and Video editing by Abby Giganan   To connect with AttractionPros: AttractionPros.com AttractionPros@gmail.com AttractionPros on Facebook AttractionPros on LinkedIn AttractionPros on Instagram AttractionPros on Twitter (X)

Wiley Connected
Sara and Josh Talk About the Mystery Drones Over New Jersey

Wiley Connected

Play Episode Listen Later Jan 5, 2025 22:21


After a hiatus, Sara Baxenberg and Josh Turner are back with a new episode of Sara and Josh Talk About Drones. In this episode, Sara and Josh talk about the recent wave of reported sightings of mysterious aircrafts over New Jersey and in other places beginning in December 2024. They discuss the likely explanations for the sightings, the FAA's response, and how these developments intersect with existing drone law and policy as well as how they may affect future developments.

Oklahoma Sooners Podcast
The Huddle - Toby, Gabe, and Josh talk about the new OC for OU

Oklahoma Sooners Podcast

Play Episode Listen Later Dec 3, 2024 42:49


Ben Arbuckle is the new Sooner Offensive Coordinator... get the lowdown on the HuddleSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Not My Bagg
EXCLUSIVE: Mimii and Josh talk WINNING Love Island, Romance After The Villa & Casa Secrets!

Not My Bagg

Play Episode Listen Later Aug 13, 2024 37:38


Get the inside scoop with Love Island champs Mimii and Josh!

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP
Rob and Josh Talk HOTD + Survivor 46 Finale Week | House of the Mermaid Dragon

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP

Play Episode Listen Later Aug 8, 2024 73:53


This week, Rob and Josh discuss Season 2 Episode 8 of House of the Dragon with special guest, Nicole Cesternino (@nicoleceswhat).

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP
Rob and Josh Talk HOTD + Survivor 46 Week 7 | House of the Mermaid Dragon

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP

Play Episode Listen Later Aug 2, 2024 74:20


This week, Rob and Josh discuss Season 2 Episode 7 of House of the Dragon. They try to figure out who is riding what dragon, speculate on other tv themed names GRRM could use, and figure out Rob's rapper name.

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP
Rob and Josh Talk HOTD + Survivor 46 Week 5 | House of the Mermaid Dragon

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP

Play Episode Listen Later Jul 17, 2024 71:46


This week, Rob and Josh discuss the Season 2 Episode 5 of House of the Dragon, the weird(wood) dreams Daemon has been having, Josh's Jace impression, and Targaryen propaganda. 

Roommates Show with Jalen Brunson & Josh Hart
Jalen & Trey Roast Josh, Talk Off-Season Moves & Debate Team USA Selections | Ep 20

Roommates Show with Jalen Brunson & Josh Hart

Play Episode Listen Later Jul 12, 2024 94:15


On today's episode, Jalen & Josh chop it up about the crazy NBA offseason, Team USA training camp & Trey's experience with the Select team, Josh's time an an "OG" on the Pelicans and more! You're gonna wanna watch this till the end, make sure you're subscribed to never miss an episode of the ROOMMATES SHOW presented by Fanatics Sportsbook! Download the app: http://joinfanatics.com/roommatesOur second merch drop is LIVE at: http://RoommatesMerch.comSave up to 60% off buying last minute for sports, concerts, comedy, theater, etc. Download the Gametime app, create an account, and use code ROOMIES for $20 off your first purchase - terms apply. Download now: Gametime.coGet 30% off your first order at TommyJohn.com/ROOMIESThis episode is sponsored by BetterHelp. Give online therapy a try at betterhelp.com/ROOMIES and get on your way to being your best self.TT: https://www.tiktok.com/@roommatesshowIG: https://www.instagram.com/theroommatesshowX/TW: https://twitter.com/roommates__show0:00 Begin0:36 Fanatics Ad1:28 Intro2:21 Trey's Nickname3:45 Team USA Training/ Select team6:15 Contract negotiation7:18 Cooper Flagg8:45 Josh's attitude in N.O.10:31 New Orleans food (fanatics)14:03 Dejounte Murray Trade (fanatics)17:00 Jersey # swap18:05 Is Josh a good OG? fanatics)21:54 Coach Willie Green24:38 Career high scoring26:19 Hoops Ethics Board Review33:50 Josh's new celly34:50 Safety Schools36:40 Charlottesville38:04 Tommy John39:14 Better Help40:22 Are we NBA vets now?42:09 BBL Joshy?43:32 Hoop State NC47:55 Trey Almost went to Nova?51:08 50/40/9054:13 Gametime55:35 #1 option1:01:06 Trey's POV to Josh N.O. Trade1:02:58 Hart V. State of Indiana1:06:07 Matt's replacement1:07:10 Best Hoop Regions1:09:26 Picture Me Scrolling1:26:53 Fan Q's Learn more about your ad choices. Visit megaphone.fm/adchoices Hosted on Acast. See acast.com/privacy for more information.

Roommates Show with Jalen Brunson & Josh Hart
Jalen & Trey Roast Josh, Talk Off-Season Moves & Debate Team USA Selections | Ep 20

Roommates Show with Jalen Brunson & Josh Hart

Play Episode Listen Later Jul 12, 2024 95:15


On today's episode, Jalen & Josh chop it up about the crazy NBA offseason, Team USA training camp & Trey's experience with the Select team, Josh's time an an "OG" on the Pelicans and more! You're gonna wanna watch this till the end, make sure you're subscribed to never miss an episode of the ROOMMATES SHOW presented by Fanatics Sportsbook! Download the app: http://joinfanatics.com/roommates Our second merch drop is LIVE at: http://RoommatesMerch.com Save up to 60% off buying last minute for sports, concerts, comedy, theater, etc. Download the Gametime app, create an account, and use code ROOMIES for $20 off your first purchase - terms apply. Download now: Gametime.co Get 30% off your first order at TommyJohn.com/ROOMIES This episode is sponsored by BetterHelp. Give online therapy a try at betterhelp.com/ROOMIES and get on your way to being your best self. TT: https://www.tiktok.com/@roommatesshow IG: https://www.instagram.com/theroommatesshow X/TW: https://twitter.com/roommates__show 0:00 Begin 0:36 Fanatics Ad 1:28 Intro 2:21 Trey's Nickname 3:45 Team USA Training/ Select team 6:15 Contract negotiation 7:18 Cooper Flagg 8:45 Josh's attitude in N.O. 10:31 New Orleans food (fanatics) 14:03 Dejounte Murray Trade (fanatics) 17:00 Jersey # swap 18:05 Is Josh a good OG? fanatics) 21:54 Coach Willie Green 24:38 Career high scoring 26:19 Hoops Ethics Board Review 33:50 Josh's new celly 34:50 Safety Schools 36:40 Charlottesville 38:04 Tommy John 39:14 Better Help 40:22 Are we NBA vets now? 42:09 BBL Joshy? 43:32 Hoop State NC 47:55 Trey Almost went to Nova? 51:08 50/40/90 54:13 Gametime 55:35 #1 option 1:01:06 Trey's POV to Josh N.O. Trade 1:02:58 Hart V. State of Indiana 1:06:07 Matt's replacement 1:07:10 Best Hoop Regions 1:09:26 Picture Me Scrolling 1:26:53 Fan Q's Learn more about your ad choices. Visit megaphone.fm/adchoices

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP
Rob and Josh Talk HOTD + Survivor 46 Week 4 | House of the Mermaid Dragon

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP

Play Episode Listen Later Jul 10, 2024 87:39


This week, Rob and Josh discuss the Season 2 Episode 4 of House of the Dragon,  how dragons come in all different sizes and the epic Battle at Rook's Rest.

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP
Rob and Josh Talk HOTD + Survivor 46 Week 3 | House of the Mermaid Dragon

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP

Play Episode Listen Later Jul 3, 2024


This week, Rob and Josh discuss the Season 2 Episode 3 of House of the Dragon, get an update on #TeamBlack or #TeamGreen, break down Gwayne's World, and Rob's need for a Master of Whispers.

Roommates Show with Jalen Brunson & Josh Hart
Jalen & Josh Talk Offseason Moves, Mitch's Trade Rumors & Favorite Part Of Being A Knick | Ep 18

Roommates Show with Jalen Brunson & Josh Hart

Play Episode Listen Later Jun 27, 2024 62:01


On today's episode, we welcome our teammate, Mitchell Robinson! Mitch talks with the guys about trade rumors, his journey to the NBA, Sexyy Redd, and so much more. You don't want to miss this one, make sure you're subscribed to never miss an episode of the ROOMMATES SHOW presented by Fanatics Sportsbook! Download the app: http://joinfanatics.com/roommatesOur second merch drop is LIVE at: http://RoommatesMerch.comThe fourth generation of our iconic Beyond Burger and Beef are now available! We're raising the bar on taste while delivering our meatiest, juiciest and mostnutritious burger & beef ever. Look for the gold Beyond Meat burger pack package at the store or head to www.beyondmeat.comThe long tradition of Detroit watchmaking is well underway. Use code ROOMMATES for 15% off your next purchase. Shop now at www.shinola.com/roommates (terms and conditions apply).Save up to 60% off buying last minute for sports, concerts, comedy, theater, etc. Download the Gametime app, create an account, and use code ROOMIES for $20 off your first purchase - terms apply. Download now: Gametime.coTT: https://www.tiktok.com/@roommatesshowIG: https://www.instagram.com/theroommatesshowX/TW: https://twitter.com/roommates__showChapters:00:00 Intro00:48 Fanatics Ad01:15 Welcome Mitch04:04 Trade Rumors05:55 Country Music and Sexyy Red07:57 Dogs11:04 Shinola Ad11:42 Mitch's Journey to the NBA14:50 Mitch in High School16:20 Fishing and Trucks17:57 AAU20:10 Who were Mitch's vets as a rookie?23:13 Mitch's shoe size24:44 Gametime Ad26:05 Beyond Meat Ad27:06 How Mitch spent his time while injured31:15 Reacting to Cookoff - Beyond Meat35:06 Favorite Impact Players - Shinola38:03 Picture Me Scrolling47:09 Who would Matt guard in a pickup game?47:50 Jalen is an unethical scorer49:15 What is the best part of the offseason and being a Knick? - Fanatics52:00 Fan Questions1:01:13 Outro#roommates #nba #newyork #newyorkknicks #knicks #jalenbrunson #joshhart #mitchellrobinson Learn more about your ad choices. Visit megaphone.fm/adchoices Hosted on Acast. See acast.com/privacy for more information.

Roommates Show with Jalen Brunson & Josh Hart
Jalen & Josh Talk Offseason Moves, Mitch's Trade Rumors & Favorite Part Of Being A Knick | Ep 18

Roommates Show with Jalen Brunson & Josh Hart

Play Episode Listen Later Jun 27, 2024 63:01


On today's episode, we welcome our teammate, Mitchell Robinson! Mitch talks with the guys about trade rumors, his journey to the NBA, Sexyy Redd, and so much more. You don't want to miss this one, make sure you're subscribed to never miss an episode of the ROOMMATES SHOW presented by Fanatics Sportsbook! Download the app: http://joinfanatics.com/roommates Our second merch drop is LIVE at: http://RoommatesMerch.com The fourth generation of our iconic Beyond Burger and Beef are now available! We're raising the bar on taste while delivering our meatiest, juiciest and most nutritious burger & beef ever. Look for the gold Beyond Meat burger pack package at the store or head to www.beyondmeat.com The long tradition of Detroit watchmaking is well underway. Use code ROOMMATES for 15% off your next purchase. Shop now at www.shinola.com/roommates (terms and conditions apply). Save up to 60% off buying last minute for sports, concerts, comedy, theater, etc. Download the Gametime app, create an account, and use code ROOMIES for $20 off your first purchase - terms apply. Download now: Gametime.co TT: https://www.tiktok.com/@roommatesshow IG: https://www.instagram.com/theroommatesshow X/TW: https://twitter.com/roommates__show Chapters: 00:00 Intro 00:48 Fanatics Ad 01:15 Welcome Mitch 04:04 Trade Rumors 05:55 Country Music and Sexyy Red 07:57 Dogs 11:04 Shinola Ad 11:42 Mitch's Journey to the NBA 14:50 Mitch in High School 16:20 Fishing and Trucks 17:57 AAU 20:10 Who were Mitch's vets as a rookie? 23:13 Mitch's shoe size 24:44 Gametime Ad 26:05 Beyond Meat Ad 27:06 How Mitch spent his time while injured 31:15 Reacting to Cookoff - Beyond Meat 35:06 Favorite Impact Players - Shinola 38:03 Picture Me Scrolling 47:09 Who would Matt guard in a pickup game? 47:50 Jalen is an unethical scorer 49:15 What is the best part of the offseason and being a Knick? - Fanatics 52:00 Fan Questions 1:01:13 Outro #roommates #nba #newyork #newyorkknicks #knicks #jalenbrunson #joshhart #mitchellrobinson Learn more about your ad choices. Visit megaphone.fm/adchoices

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP
Rob and Josh Talk HOTD + Survivor 46 Week 2 | House of the Mermaid Dragon

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP

Play Episode Listen Later Jun 25, 2024


This week, Rob and Josh discuss the Season 2 Episode 2 of House of the Dragon, their "quibs" with HotD, and why there's so much stew on the show. They then shift gears and compare the Survivor 46 cast to Game of Thrones characters.

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP
Rob and Josh Talk HOTD + Survivor 46 Week 1 | House of the Mermaid Dragon

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP

Play Episode Listen Later Jun 20, 2024


This week, Rob and Josh discuss the Season 2 premiere of House of the Dragon, whether Rob is #TeamBlack or #TeamGreen, and Rob's biggest irrational pet peeve. They then shift gears and briefly touch on what's going on in the Survivor world right now.

The Imperfects
IMPERFIX: Johann Hari & Josh Talk About Addiction

The Imperfects

Play Episode Listen Later May 3, 2024 20:21


In this episode of the IMPERFIX we revisit one of our many conversations with Johann Hari. However this IMPERFIX starts with Josh, delivering what may be one of the most powerful and moving acts of vulnerability we've ever seen on this podcast, when he felt compelled to share a realisation, that he had been addicted to the internet for much of his life. Johann's response was as always, heartfelt, engaging, hopeful and empowering. And we thought it was worth revisiting. You can hear the episode in full here. https://link.chtbl.com/iusc6YA6See omnystudio.com/listener for privacy information.

TESTPIECE Climbing
#96 T&J — Battling Mid-Send Doubts, Incredibly Hard Sends, New Shoe Tech, Update Your System By Shutting Up, Don't Talk Sh!t, and Josh Talk's Sh!t

TESTPIECE Climbing

Play Episode Listen Later Apr 29, 2024 118:25


You're midway through a redpoint burn and you're tired. There's a bunch of moves to go and you tell yourself that you're so tired right now there's no way you'll ever send. But the truth is, you have no idea how far you will get or if the send is actually right there for the taking. You can't trust your feelings!Tim and Josh tackle the problem of doubt creep and how to find actual success during your attempts.SHOW NOTES:Testpiece PatreonRyuchi Almost SendingBon Voyage with James Pearson and Adam OndraMichaela KierschHuecoEra VellaTick ListAidan Robert's On New V17's?No Edge ShoesSupport the Show.Support us on Patreon: HEREVisit our podcast page: HERESign-up with one of our coaches: HEREFollow us on Instagram: HERE

Marginal Gains Cycling Podcast, Presented by Silca
Time's Tony Karklins and Josh Talk Bike Shops and Carbon Manufacturing

Marginal Gains Cycling Podcast, Presented by Silca

Play Episode Listen Later Apr 11, 2024 43:27


Tony Karklins is the founder of Allied Cycle, is currently the founder of Time, and has deep knowledge of all aspects of the cycling industry, all the way back to when as a teenager he owned a bike shop. He's the perfect match for a conversation with Josh about bike business, manufacturing, racing and more. 

AttractionPros Podcast
Episode 339: Matt and Josh talk about premium experiences

AttractionPros Podcast

Play Episode Listen Later Mar 5, 2024 36:27


This episode started with a question about what we as an industry might be lacking compared to other industries. It just so happens that Josh and Matt were talking about premium experiences just before recording, so that happened to be on our minds. In this episode, we talk about possible enhancements attractions can make to premiumize both the guest and employee experience.  At its core, a premium experience is based on three things: exclusivity, efficiency and personalization. With that in mind, we brainstormed a few ways to include those in our offerings to guests and employees. For example, what if guests who opted for a premium experience not only had a special parking pass, but a separate lane to bypass all other traffic?  Or better (or even more premium) yet, what if a van or limo arrived to pick the guests up and bring them to the park?  Would THAT feel like a premium start to the day? We also talked about this for employees, and discussed that what employees really crave is to be heard, valued and know that they have a future. From our experience, there are a lot of employees that would consider these foundations of the employee experience to be premium - IF done on a consistent basis. The real challenge for many attractions is looking at the business differently. Taking a strategic look at every phase of the guest or employee journey to determine if there is more that could be done - and the answer is YES! There is no plateau to hospitality or service that we extend to the people we care about. If you have initiatives that add premium touches to the guest or employee experience, we'd love to hear about them and possibly feature them on a future follow-up episode of the podcast. You can email us at attractionpros@gmail.com, or find us any of the socials.   To connect with AttractionPros: AttractionPros.com AttractionPros@gmail.com AttractionPros on Facebook AttractionPros on LinkedIn AttractionPros on Instagram AttractionPros on Twitter (X)

AttractionPros Podcast
Episode 336: Matt and Josh talk about getting past the honeymoon phase, using feedback to drive growth, and moving the goalpost

AttractionPros Podcast

Play Episode Listen Later Feb 13, 2024 53:21


Recently, Universal Orlando shared additional details about Epic Universe, scheduled to open in 2025.  The news of the upcoming park's opening sparked a conversation about sustaining guest and employee experience initiatives on a continual basis.  Grand openings are often accompanied by fanfare and confetti, but attractions are built for the long term, rather than the initial splash they make.  In this episode, Matt and Josh talk about getting past the honeymoon phase, using feedback to drive growth, and moving the goalpost. Getting past the honeymoon phase "Every day should be a grand opening." There is substantial effort that it takes to open a large attraction such as a theme park.  From construction to marketing and hiring, the majority of work activity is pointed toward the grand opening.  Once the grand opening occurs, the initial novelty eventually wears off, and now the team needs to shift toward long-term operations. However, when guests visit for the first time - even years after opening, the attraction needs to preserve the grand opening feel.  For employees, this includes the first-day feeling that they have on their first day of employment, whether it aligned with the grand opening or not.  Sustaining the enthusiasm is critical, particularly as employees become accustomed to their work environment, which for them now feels normal, ordinary, and occasionally even redundant. How can you treat every day like the grand opening for both guests and employees?   Using feedback to make improvements "Ask what can improve the experience, not *if* anything could improve it." You should always stay up-to-date on how you are delivering the experience compared to expectations, for both guests and employee experience.  Using multiple streams of feedback, you can determine what friction points there are in the experience, coming from the guests or employees themselves.  Then, using an operational lens and recognizing that the solution is not always the opposite of the problem, you can implement solutions very quickly that address the perception of the issue, and continue to measure the data to track improvements. This also requires leaders to look at their environments with a critical eye and not accept mediocrity.  Saying “it's fine” to minor issues is an indicator that a leader will overlook circumstances that will grow into larger problems in the future.  Taking care of them immediately ensures a high standard of quality.   Moving the goalpost "Use 'wow' moments to make sure the experience has no plateau." The guest and employee experience have no limit.  The more you drive these forward, the more growth opportunities you have for guest loyalty, including repeat visitation and positive word of mouth, as well as employee loyalty, which includes retention and referrals.  Even if you are ranked #1 on TripAdvisor, you can create a larger buffer between yourself and the attraction ranked #2. The concept of the peak-end rule indicates how we remember experiences.  We are most likely to remember the beginning, end, and the peaks that occur throughout the experience.  If we strategically orchestrate the peaks throughout their day, we can better ensure satisfaction, and we can continue to iterate new ideas for “wow” moments that can push the experience further.   Even if your attraction isn't brand new, tomorrow is a brand new day.  When you focus on the guest experience and the employee experience, the revenue follows. To connect with AttractionPros: AttractionPros.com AttractionPros@gmail.com AttractionPros on Facebook AttractionPros on LinkedIn AttractionPros on Instagram AttractionPros on Twitter (X)

Water Voice
CEO Greg and Product Engineer Josh Talk Improvements to Our Concrete

Water Voice

Play Episode Listen Later Dec 19, 2023 19:48


CEO Greg and Product Engineer Josh discuss Improvements to our permeable concrete as we make our way towards market. Check out StartEngine.com/AquiPor for more info.

AttractionPros Podcast
Episode 326 - Matt and Josh talk about the Hospitality Mentality

AttractionPros Podcast

Play Episode Listen Later Dec 5, 2023 40:37


Keep connecting with IAAPA in 2024! Join your colleagues and peers at the IAAPA FEC Summit from January 21st to the 23rd in San Antonio, Texas. Or, plan to celebrate the industry's most significant achievements at the new IAAPA Honors event held in conjunction with the IAAPA North America Summit, March 3rd to the 5th in Las Vegas. We can't wait to see you there! Visit IAAPA.org for more information.   It's time to change the way we think about customer service.  For so many years, we've heard phrases like “treat the customer with respect,” “put yourself in the guest's shoes,” “customer service is just about being nice,” or “the customer is always right.”  In Josh's new book, The Hospitality Mentality, he offers a fresh perspective to customer service that aligns more with guest experience and loyalty instead of traditional customer service.  While the concepts apply to all business types, the book was written with the attractions industry top of mind.  In this episode, Matt and Josh explore The Hospitality Mentality, covering topics that include working with people, how hospitality is for everyone, and how our guests don't need us.   Working with people The hospitality industry, including attractions, requires a desire to work with people as a requirement for the job, and therefore isn't for everyone. However, even if you are a people person, without a proper understanding and implementation of the Hospitality Mentality, an organization won't be able to deliver the fantastic service standard they want to provide to their guests.  To add context, Josh reminisces about a restaurant he visited, noting that it was staffed with excellent employees who believed they were well-suited for the hospitality industry due to their kindness and authenticity. However, despite their admirable intentions, the lack of a hospitality mindset made the overall experience frustrating for visitors, despite the fact that the employees were “nice,” and the restaurant ultimately closed.   Hospitality is more than an industry Josh shares that hospitality is a universal language that extends beyond the leisure industry. Connecting the dots of Josh's ideas reveals the simplicity of applying these principles to any context, but mostly those involving human interaction. Throughout the process of publishing his book, Josh has shared many stories on how these ideas have gone beyond the walls of the attractions industry. A manager at a child support call center found value in adopting multiple ideas that not only enhanced the service provided, but also positively impacted their team. Furthermore, a member of a homeowner's association shared that they wished the association had the Hospitality Mentality to make the experience even more enjoyable and swiftly resolve issues for its members.   Guests don't need us Josh shared a simple principle in his book that centered around one idea: guests don't need us. However, Josh uses this as an opportunity, and breaks it down into a simple three-step idea that helps build the hospitality mentality.  First, it's important to know that guests don't need us, which leads us to Josh's second point; guests' alternative options are limitless. Alternative options can span from direct, local competition all the way to streaming services and at-home entertainment. Knowing this, Josh shares that we need to show our guests that we know that. Guests come to an experience expecting it to exceed all the direct and indirect competitors, and we need to prove them right by providing the best possible experience they can ask for.    To learn more about The Hospitality Mentality (and to purchase a signed copy), click here. As of December 5th, 2023, The Hospitality Mentality is available at your favorite bookstore and online.   This podcast wouldn't be possible without the incredible work of our faaaaaantastic team: Scheduling and correspondence by Kristen Karaliunas A/V editing by Abby Giganan Summary written by Mason Nichols To connect with AttractionPros: AttractionPros.com AttractionPros@gmail.com AttractionPros on Facebook AttractionPros on LinkedIn AttractionPros on Instagram AttractionPros on Twitter (X)

Talk Tennis
Life is short, have more fun on the tennis court with ACE THE MOON! Co-founders Deena & Josh talk about how this brand came to be & the inspo behind this fun brand!

Talk Tennis

Play Episode Listen Later Nov 28, 2023 48:01


Rooted in tennis. Inspired by life. ACE THE MOON is one of my favorite new tennis brands and it is no secret it is their mission to build a human connection around sports (TENNIS!), art, music and life. From the fun prints to amazing hats, the brand is bringing loads of personality to the court and PERFECT for gifting to the tennis player in your life!  In this episode, we talk to Josh & Deena, co-founders of Ace The Moon, about ALL THE THINGS! Including how they started, how they met (it's a good story!), what they are inspired by, who their clothing is for and SO MUCH MORE. To give you a better idea of their brand, we snagged this snippet from their site - check it out and enjoy: "There are so many parallels between our favorite sports and every day life. Tennis, much like life itself, will throw you a combination of winners, unforced errors, lobs, dropshots and just about anything in between. We know that we play our best tennis, and are at our best both personally and professionally, when we are just having fun, staying relaxed and being in the moment. In a time where it often seems difficult to make and build genuine connections, we hope that some of the fun and unique products and stories we bring out to the world can help bring people together." Shop ACE THE MOON at Tennis Warehouse: https://www.tennis-warehouse.com/Ace_The_Moon/catpage-ATM.html Follow ACE THE MOON: https://www.instagram.com/acethemoon_la/ Check out their website: https://acethemoon.com/   If you have any further questions or want to continue the conversation?! Email us at podcast@tennis-warehouse.com   Shop with us for all your TENNIS needs all over the WORLD:

A Kids Book About: The Podcast
Amy and Josh Talk About Being an Introvert

A Kids Book About: The Podcast

Play Episode Listen Later Oct 9, 2023 16:44


Amy Taylor and Josh Maynard, co-authors of A Kids Book About Being An Introvert, talk about discovering the intentional, (sometimes) quiet, and wonderful power in being an introvert.A Kids Book About Being An Introvert (view book)Full Book Description:In a time when it seems like so much depends on small talk and friend count, life can start to feel a little awkward for the introverted kiddos of the world. This book explores the introvert experience from struggles to superpowers, on a mission to affirm those of us who find solace in a bit of silence and solo time. We have a lot to offer the world—and we do it our own way.About the Author:Amy Taylor (she/her) is an Ohio-based writer, storyteller, introvert, and proud dog mom. Josh Maynard (he/him) is a lifelong introvert, dad of 3 (boisterous) tiny humans, and designer based in Arvada, Colorado. *If you want to be on a future episode of A Kids Book About: The Podcast or if you have a question you'd like us to consider, have a grownup email us at listen@akidsco.com and we'll send you the details. 

AttractionPros Podcast
Episode 311: Matt and Josh talk about what matters - Lessons from CNC23

AttractionPros Podcast

Play Episode Listen Later Aug 22, 2023 54:13


Coaster Nerd Con, or CNC23, took place from July 6-14, 2023.  This is the annual trek where Matt and two friends take an epic journey to ride roller coasters, debate the best park food and experience the best the industry has to offer. This year, Josh got to join them at their first park, Six Flags Great America. From there, the trio went to Lost Island Theme Park, Adventureland, Worlds of Fun, Silver Dollar City, Frontier City, Six Flags Over Texas, SeaWorld San Antonio, and Six Flags Fiesta Texas. As usual, there were lessons learned along the way. In this episode, Matt and Josh talk about the “things that matter” to the park-going experience.    Enthusiasm matters   For those who know Jeffrey Siebert, Park President at Six Flags Fiesta Texas, you know that he has enthusiasm to spare. In fact, he calls himself an “enthusiast who gets to run a theme park,” and that enthusiasm shows from the look of the park (amazing), the interactions with the team (hospitable and friendly), and the fact that everything was open. His energy is infectious, and that has an incredibly positive impact on the entire operation.    We also ran into team members at other parks, such as Lost Island, who leveled up their own enthusiasm. The gentleman who greeted us for the dark ride and the chef who checked on us as we ate lunch both positively enhanced our experience because of their enthusiasm and positive demeanor.    Recognition matters   There are so many ways to recognize a team member and so many great accomplishments to recognize them for! As we learned from Tony and Gina Claassen, there is something that Silver Dollar City does that combines recognition with a way to immortalize loyal team members.   Disney has the windows on Main Street, and Silver Dollar City has customized, themed posters that are placed throughout the park that recognize team members that have been with the company for 25 years. The best part is that Gina and Tony got to help design their posters and had a choice of where to put them. Next time you're at SDC, see if you can find them!   Environment matters   The look, the feel, the emotion, the smells, the music… it all plays into the environment you are stepping into and will be the foundation of an immersive experience. Worlds of Fun has done considerable retheming and upgrades to the park, including paint and new facades. Lost Island was clean, incredibly well-themed, and paid attention to the little details that really made a difference.    Props must also be given to the Bamboozler (Round-Up) at Worlds of Fun.  The internal paint job (which one could argue wasn't needed for the ride to function) created a visually interesting and attractive experience not just for the riders but the guests on the midway as well.    History matters   Many rides and attractions have had lives before landing in their current home. Parks also move things all the time to accommodate expansion and new experiences. It truly enhances the experience when a park takes the time to acknowledge and document the journey that a ride has taken to get to its current home.    A notable piece of history for Matt is the Grand Carousel at Worlds of Fun, which used to be at Geauga Lake in Aurora, OH. Geauga Lake was Matt's home park growing up, and there is a very good chance he rode it when he visited with his family. Sharing the history can develop and strengthen the emotional connection of the experience.    Activities matter   As much as the CNC crew loves roller coasters, it was really fun to discover, observe and participate in a variety of activities that bring people together and let them have fun or challenge themselves in a non-traditional way (for a theme park).   Lost Island had a number of activities that allowed guests to challenge their minds as well as their body. Silver Dollar City staged a good ‘ol fashioned water balloon fight, and Fiesta Texas has a state-of-the-art gaming center.     For more on the CNC23 trip, look for #CNC23 on Facebook and Instagram.    To connect with AttractionPros, visit attractionpros.com or email attractionpros@gmail.com.

Movie Planet Podcast
BONUS SHOW - Joe and Josh talk Barbenheimer

Movie Planet Podcast

Play Episode Listen Later Aug 2, 2023 45:25


Welcome to The Movie Planet BONUS SHOW! After recording Bad Boys 2, Josh and Joe spoke for an additional hour.  Here they talk about the biggest summer weekend of the year: Oppenheimer  Barbie  "Hot Sauce" provided by: Wavtracks Music PO Box 56 Sylvania, 2224 NSW Australia   iTunes: https://itunes.apple.com/us/podcast/movie-planet-podcast/id1397030238?mt=2 GMAIL: movieplanetpodcast@gmail.com Twitter: @MoviePlanetPod Instagram: @movieplanetpod Facebook: /movieplanetpod   The Movie Planet podcast is not affiliated with, prepared for, approved or licensed by any entity that created any films discussed or reviewed herein. All movie clips and music included in the podcast are the intellectual property of the respective copyright holders. They are included here for the purpose of review, and no infringement is intended.

Sports Talk Saturday with Sal Capaccio
Zach and Josh talk to Brian Koziol about the US Open

Sports Talk Saturday with Sal Capaccio

Play Episode Listen Later Jun 17, 2023 15:37


Zach and Josh talk to Brian Koziol about the US Open

Sports Talk Saturday with Sal Capaccio
Zach and Josh talk Pittsburgh sports with Chris Mack from 93.7 The Fan

Sports Talk Saturday with Sal Capaccio

Play Episode Listen Later May 27, 2023 21:56


From Hour 3 from May 27th, Zach and Josh talk Pittsburgh sports with Chris Mack from 93.7 The Fan

AttractionPros Podcast
Episode 296 - Matt and Josh talk about defining your DEFCON

AttractionPros Podcast

Play Episode Listen Later May 9, 2023 46:26


We all want to enjoy our time off.  However, as leaders, there is often this nagging feeling like we're missing something or we are going to be needed for an important decision. What follows is an endless parade of checking email, texting co-workers, checking email, thinking about the work left undone, checking email…   When does it stop?  When you proactively put a plan in place to identify the things you SHOULD be contacted for vs the items your team should be able to handle. In this episode, Matt and Josh talk about defining your DEFCON, operational communication, and empowering your team. Defining your DEFCON   "If I am going to hear about this from external sources, then I want to hear it internally first."   You're getting ready to leave for an extended period of time and tell your team, “Only contact me if there is an emergency.”  However, your version of an emergency and their version rarely line up - without some conversations and expectations.   Defining your DEFCON refers to creating a system or tiered approach to emergency or off-time communication. Similar to measuring a nuclear threat, you can assign DEFCON ratings to various situations that may or may not require your intervention. DEFCON 1 (worst case scenario) could be a team member or guest injury, a 911 call, or social media event about to go viral. You NEED to know and possibly act on these situations. A DEFCON 5 (lowest priority) could be a routine guest complaint or needing toilet paper. Your staff should be able to do these things and do not require immediate attention.  Operational communication   "It's not just about delegation, it's also about communication."   Defining when and how to communicate goes beyond preparing for a vacation; it should be the rule for figuring out the best way to run your operation. With so many communication methods and strategies available, there is no reason for someone to be out of the loop.   As you are defining your DEFCON, you are likely identifying areas of the business that your team should be able to handle but maybe can't. This gives you a great place to start regarding tasks and processes you should discuss with your team. This not only prepares them for your absence, but ultimately this process strengthens their individual skills and builds the confidence needed to function without you. Empowering your team   “Fewer employees having more autonomy means we HAVE to empower them.”   Teaching your team how to handle situations requiring more and more responsibility not only increases their aptitude and confidence but also gives them a greater sense of ownership and autonomy. The true definition of empowerment is to literally give power to another person - you are doing this by teaching a skill and trusting them to carry it out without your supervision.   Whenever you empower someone, the results may not come out as you thought. Maybe they are better, maybe they are worse. If they are better, celebrate and recognize your team for improving a process or practice.  If the results are not what you expect, then this would trigger a coaching conversation where you can discuss the decision-making process and actions taken.  This podcast wouldn't be possible without the incredible work of our amazing team: Scheduling and correspondence by Kristen Karaliunas   To connect with AttractionPros: attractionpros@gmail.com

AttractionPros Podcast
Episode 291: Matt and Josh talk about high expectations and how to exceed them

AttractionPros Podcast

Play Episode Listen Later Apr 4, 2023 48:54


Expectations are funny things. As businesses, we strive to exceed them so our guests will want to come back and also share their great experiences with others. The problem is that each guest may have a different set of expectations based on various inputs and experiences, so defining what the expectations are and what exceeding them looks like can be a challenge. In this episode, Matt shares a recent experience where the perception of exceeding expectations was thought to possibly have a negative connotation, which was quite a surprise. Matt asked Josh for his thoughts, and the following conversation about high expectations and how to exceed them was born.   Expectations and experiences are both difficult to define   Expectations and experiences are in the eye of the beholder. With varied backgrounds, inputs, stimuli, and reactions, it's unlikely that different people will perceive that same experience in the same way. Businesses that can seek to understand the majority of their guests' expectations and design experiences to exceed those expectations will be the ones who can consistently captivate their audiences.   Over-promise and over-deliver your over-promise   When marketing an experience, organizations have to strike a fine balance between driving the anticipation of their offerings and the execution in real-time. Many will say, under-promise, so your delivery will create a WOW for your guests. We discuss a different tactic; to over-promise AND over-deliver on your over-promise! In the highly competitive market for your guests' free time and disposable income, you must entice them to visit, get off the couch, get the kids ready, research your policies and hours, and make the decision to give you a try. That takes a compelling message that, if mishandled, could mean that people choose a different outlet for their entertainment. This tactic also means you HAVE to execute at the highest levels because you have raised the stakes, and your guests will be waiting to see if you can deliver.    The intangible moments are where you go beyond what you promised   We've all had those moments. Those instances that elevate our view of the experience and make it memorable. Like expectations, those moments can be hard to define, but you know it when you feel it. The best organizations know what those feelings are, beyond the behavior, and empower their teams to do what's right in the moment to create the emotional reaction and connection that leads to loyalty and great word of mouth. Sometimes those intangible moments can't be planned. They can't be put on a schedule. It's a perfect storm of the employee having a deep understanding of what the guest is looking for so they can deliver on that in an authentic way.   Meets before exceeds   It should almost go without saying that organizations need to work to meet the defined need before trying to exceed it. In the case of an employee, meeting their expectations may include a safe environment, getting paid on time, and a fair schedule. If those are not met, employees will have a hard time buying into efforts made by their leaders - even if they qualify as intangible moments. Those exceeding efforts will fall flat because the basic needs have not been met.  This episode is kindly sponsored by Attractions.io, the guest experience platform behind Merlin Entertainments', San Diego Zoo's, and the PGA Championship's branded mobile apps. Like us, the team at Attractions.io are on a mission to elevate our guest experiences and ensure they exceed the expectations of today's digitally native guests. By combining a branded mobile app with an operator console that consolidates behavioral data from every touchpoint in the guest journey, the Attractions.io platform empowers operators with the tools they need to increase guest satisfaction, spending, and loyalty. To learn more about how Attractions.io can help you connect your end-to-end guest experience, visit Attractions.io/howitworks.   This podcast wouldn't be possible without the incredible work of our amazing team: Scheduling and correspondence by Kristen Karaliunas Video editing by Abigail Giganan   To connect with AttractionPros: attractionpros@gmail.com

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP
Rob and Josh Talk Bob Odenkirk’s Lucky Hank

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP

Play Episode Listen Later Mar 21, 2023 63:08


In this episode, Rob and Josh discuss Lucky Hank on AMC. Then at about 30 minutes, they talk through Josh's takes on the latest Survivor 44 episode, plus some TV and movie headlines from the past week. The post Rob and Josh Talk Bob Odenkirk's Lucky Hank appeared first on RobHasAwebsite.com.

Post Show Recaps: LIVE TV & Movie Podcasts with Rob Cesternino
Rob and Josh Talk Bob Odenkirk's Lucky Hank

Post Show Recaps: LIVE TV & Movie Podcasts with Rob Cesternino

Play Episode Listen Later Mar 21, 2023 55:01


In this episode, Rob and Josh discuss Lucky Hank on AMC. Then at about 55 minutes, they talk through TV and movie headlines from the past week. The post Rob and Josh Talk Bob Odenkirk's Lucky Hank appeared first on PostShowRecaps.com.

Better Call Saul
Rob and Josh Talk Bob Odenkirk’s Lucky Hank

Better Call Saul

Play Episode Listen Later Mar 21, 2023 55:01


In this episode, Rob and Josh discuss Lucky Hank on AMC. Then at about 55 minutes, they talk through TV and movie headlines from the past week. The post Rob and Josh Talk Bob Odenkirk's Lucky Hank appeared first on PostShowRecaps.com.

30 Years Greater: Iconic 1990s Movie Reviews from Rob Cesternino and Josh Wigler

In this episode, Rob and Josh discuss Lucky Hank on AMC. Then at about 55 minutes, they talk through TV and movie headlines from the past week.

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP
Rob and Josh Talk Survivor 44 Episodes 1 + 2

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP

Play Episode Listen Later Mar 14, 2023 68:42


In this episode, Rob and Josh discuss Survivor Season 44. Then at about 55 minutes, they talk through TV and movie headlines from the past week. The post Rob and Josh Talk Survivor 44 Episodes 1 + 2 appeared first on RobHasAwebsite.com.

Survivor: 46 - Recaps from Rob has a Podcast | RHAP
Rob and Josh Talk Survivor 44 Episodes 1 + 2

Survivor: 46 - Recaps from Rob has a Podcast | RHAP

Play Episode Listen Later Mar 14, 2023 68:42


In this episode, Rob and Josh discuss Survivor Season 44. Then at about 55 minutes, they talk through TV and movie headlines from the past week. The post Rob and Josh Talk Survivor 44 Episodes 1 + 2 appeared first on RobHasAwebsite.com.

Post Show Recaps: LIVE TV & Movie Podcasts with Rob Cesternino
Rob and Josh Talk Survivor + TV and Movie Headlines

Post Show Recaps: LIVE TV & Movie Podcasts with Rob Cesternino

Play Episode Listen Later Mar 14, 2023 69:42


In this episode, Rob and Josh discuss Survivor Season 44. The post Rob and Josh Talk Survivor + TV and Movie Headlines appeared first on PostShowRecaps.com.

30 Years Greater: Iconic 1990s Movie Reviews from Rob Cesternino and Josh Wigler
Rob and Josh Talk Survivor + TV and Movie Headlines

30 Years Greater: Iconic 1990s Movie Reviews from Rob Cesternino and Josh Wigler

Play Episode Listen Later Mar 14, 2023 69:59


In this episode, Rob and Josh discuss Survivor Season 44.

AttractionPros Podcast
Episode 283: Matt and Josh talk about the evolving role of the frontline team member

AttractionPros Podcast

Play Episode Listen Later Feb 7, 2023 39:57


The role of the frontline team member in the attractions industry is changing. As technology continues to evolve, fewer team members are needed to complete certain functions than before. This isn't a new phenomenon, but certainly accelerated in recent years, in part due to trends coming from the pandemic where more functions were made contactless and self-service. Additionally, with the labor challenges that the industry has been facing, there are more and more conversations being had about how to do mre with less, as many businesses are hiring fewer team members and at a higher wage. In this episode, Matt and Josh put their minds together to discuss the evolving role of the frontline team member.   The role of the frontline team member is evolving due to a combination of technology and wage increases. It's no surprise that the pandemic drastically changed many unique aspects of the industry, but one of the sizable changes observed has impacted the entire workforce. Wage increases have been happening across the world as a result of the impact that the pandemic had on the labor market. Since our frontline employees are demanding higher wages and are also having many aspects of their job changed by the incorporation of technology, their role needs to evolve so we can keep providing a great guest and employee experience.   If you have fewer team members and are paying them more, this raises their standards and your expectations from them to deliver a superior guest experience. If a guest were to go to a park and interact with 10 team members, and 9 delivered a great interaction, most would say that they had a great overall experience. However, with fewer team members and less interaction with them due to the use of technology, that 1 ‘dud' team member may be the only interaction a guest has in their day, resulting in the guest developing a completely different perspective.  With fewer team members, there is less of a chance to make a good impression. To combat this, our frontline team members need to become well equipped and have fewer barriers so that when they interact with guests, they can have a great interaction and solve problems with ease.    With less in the way, team members can exceed guests' expectations by proactively anticipating needs and create "wow" moments more easily. As technology and automation help to remove many functions of your team members' job duties, this enables them to have more opportunities to facilitate personal interactions.  Leaders should take a close look at their job descriptions and employee handbooks and determine if “exceeding expectations” is part of their daily routine, or if it is considered an afterthought.   By fully focusing on the guest experience, frontline team members can gain a higher sense of fulfillment and satisfaction with their jobs. Since technology has the ability to handle many redundant aspects of the industry such as ticket selling or front of line passes, we can allow our employees to become guest experience ambassadors. By giving them a strong purpose and equipping them with the proper toolset, they can make guests happy every day, one of the main reasons many people work in the industry.  By giving team members fulfillment and purpose, they begin to develop a sense of excitement when coming to work, and a fun drive home after their day is over. Instead of creating stressful environments where our frontline team members are doing the same actions, they can instead be trusted to create memories and feel excited about who they'll interact with the next day.    How are you keeping up with the inevitable evolution of your frontline team members in the attractions industry? This podcast wouldn't be possible without the incredible work of our amazing team: Summary by Mason Nichols Video editing by Abigail Giganan To connect with AttractionPros: attractionpros@gmail.com   This episode is kindly sponsored by Attractions.io, the guest experience platform behind Merlin Entertainments', San Diego Zoo's, and the PGA Championship's branded mobile apps.  Like us, the team at Attractions.io are on a mission to elevate our guest experiences and ensure they exceed the expectations of today's digitally native guests. By combining a branded mobile app with an operator console that consolidates behavioral data from every touchpoint in the guest journey, the Attractions.io platform empowers operators with the tools they need to increase guest satisfaction, spending, and loyalty. To learn more about how Attractions.io can help you connect your end-to-end guest experience, visit Attractions.io/howitworks.

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP
White Lotus Season 2 Finale: Rob and Josh Talk with Amanda and Ariel + TV and Movie Headlines From December 12 2022

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP

Play Episode Listen Later Dec 13, 2022 103:03


Rob Cesternino and Josh Wigler discuss the White Lotus season 2 finale and the latest in TV and Movie Headlines. The post White Lotus Season 2 Finale: Rob and Josh Talk with Amanda and Ariel + TV and Movie Headlines From December 12 2022 appeared first on RobHasAwebsite.com.

Post Show Recaps: LIVE TV & Movie Podcasts with Rob Cesternino
White Lotus Season 2 Finale: Rob and Josh Talk with Amanda and Ariel + TV and Movie Headlines From December 12 2022

Post Show Recaps: LIVE TV & Movie Podcasts with Rob Cesternino

Play Episode Listen Later Dec 13, 2022 103:50


In this episode, Rob and Josh talk about The White Lotus Season 2 Finale. Then, about 45 minutes into the podcast, Josh and Rob talk headlines from the entertainment news space. The post White Lotus Season 2 Finale: Rob and Josh Talk with Amanda and Ariel + TV and Movie Headlines From December 12 2022 appeared first on PostShowRecaps.com.

The White Lotus: A Post Show Recap
White Lotus Season 2 Finale: Rob and Josh Talk with Amanda and Ariel + TV and Movie Headlines From December 12 2022

The White Lotus: A Post Show Recap

Play Episode Listen Later Dec 13, 2022 103:50


In this episode, Rob and Josh talk about The White Lotus Season 2 Finale. Then, about 45 minutes into the podcast, Josh and Rob talk headlines from the entertainment news space.

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP
Rob and Josh Talk Amazon Prime’s Mammals + TV and Movie Headlines

Rob Has a Podcast | Survivor / Big Brother / Amazing Race - RHAP

Play Episode Listen Later Nov 30, 2022 83:33


Rob Cesternino and Josh Wigler discuss Amazon Prime's Mammals and Movie Headlines. The post Rob and Josh Talk Amazon Prime's Mammals + TV and Movie Headlines appeared first on RobHasAwebsite.com.

Post Show Recaps: LIVE TV & Movie Podcasts with Rob Cesternino
Rob and Josh Talk Amazon Prime's Mammals + TV and Movie Headlines

Post Show Recaps: LIVE TV & Movie Podcasts with Rob Cesternino

Play Episode Listen Later Nov 30, 2022 85:04


In this episode, Rob and Josh talk about Amazon Prime's Mammals. The post Rob and Josh Talk Amazon Prime's Mammals + TV and Movie Headlines appeared first on PostShowRecaps.com.