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Pastor Plek, Pastor Joseph, and Catie Sas discuss a plethora of questions sent in for this week's episode!Questions:Can you talk more about "for the sake of your prayers"? Are you saying God answers prayers more when I am not living in sin?Submit to government authorities? How far do I go? What if they force me to be vaccinated?Where do things like mask mandates and vaccines fall if 1 Peter says to submit to governments or jobs that require them?Can you talk more about how men should provide, protect, pursue?I had a question about how the idea of "for the sake of your prayers" was presented. It almost felt like it was talked about as "if you're holy, then God will hear your prayers". I don't think that was the intention, but I felt like it could have been communicated in a different way, like "we hear more clearly from God and communicate in a more genuine way when we are seeking God and pursuing holiness/righteousness". Shouldn't the focus be about where our heart is? If we're not convicted and that's why we're not praying, that's different. But I feel that it's all too easy for the enemy to tell us that we don't deserve God to hear our prayers because we are not holy enough, and isn't that the last thing God would want? Isn't God our loving Abba Father who always has His arms open to us, unconditionally? The alternative seems to be conditional love/presence.What exactly is joy? The most I've seen are people putting on brave faces that masks pain that nobody wants to talk about.What do you do, when your fellow believers use the passages of dying to yourself and submission, as an excuse to abuse/bully/mistreat/guilt-trip/harass you? Is allowing them to treat yourself like this and do whatever they demand of you, an act of dying to yourself and love to them?

Pastor Plek and Catie Sas deep dive into questions submitted after part 2 of the sermon series "What's My Calling?"Questions:Can you read the Greek alliteration in 2 Timothy 3:2-4? I think it would be cool to hear but I don't speak or read Greek.How do we determine what is God breathed scripture and what is just stuff people wrote down? A common practice is to throw out scripture people don't agree with and only use the stuff we like.You mentioned being "known". What about in a marriage, spouses being known to each other? That goes along with being open with others and being fully known.

Pastor Plek is back in the studio with Lizzie Turk to answer questions sent in from this week's sermon.Questions:Can you talk more about cookie Christian? Haven't heard that term before.What is meant by “proof text”?John 15:2 Every branch in me that does not bear fruit he takes away, and every branch that does bear fruit he prunes, that it may bear more fruit. What happens to the branch that does not bear fruit?Can you explain what fruit is? If I'm looking at my life to see if I'm abiding in Christ then what is the "fruit" I can look for?I'm not afraid of going to Siberia or Africa. Life just gets so busy that the day goes by and I haven't thought about God. How do I abide in Jesus when I keep forgetting him?

Pastor Plek and Pastor James Foster tackle several questions in this week's episode.Questions:Can you talk more about the difference between sacrifice and investment? Aren't those synonymous?How is Jesus God / there is only one god? I believe Jesus taught fought and died for his beliefs but I don't believe Jesus died and became God or lived and was God.Video mentioned during discussion: https://www.youtube.com/watch?v=KQLfgaUoQCw

Questions:Can you tell us a little bit about what rThreat does?We spoke a bit about your background in education and curriculum development - can you give us some more information about that and how it has impacted your new role?Can you give us a bit about what it's like to work at a startup and how your interest in security got you into that?How do you feel the threat landscape is changing? Do you think we need to change the way we think about security awareness?(Related to my research) - How do you feel like vulnerability chaining ties into what rThreat is doing and how organizations should be considering these attacks?What does cyber resiliency mean to you?

David Friedman is an award-winning CEO, entrepreneur, author and renowned public speaker. In 2011, he published his first book, Fundamentally Different, which is based on the insights he learned and taught throughout his leadership career. And in 2018, he published his second book, Culture by Design, the definitive “how to” manual for building a high-performance culture.   His current company, High Performing Culture has helped hundreds of companies throughout North America to implement its culture operating system, CultureWiseä.   Questions   Can you share with us a little bit about your journey? How it is that you got to where you are today. We like to always ask our guests in their own words, if they can just share with us a little bit about who they are and how it is that they got to where they are today. So your first book that you wrote Fundamentals, you had mentioned that one of your fundamentals is quick response time. Could you share with our listeners what are some of the other things that is the core of your fundamental practices? Do you see any emerging trends in relation to things that leaders in organizations need to focus on more, even more now than before the pandemic probably for the next two or three years? Can you share with us if you have an app, a tool or a website that you absolutely can't live without in your business? Can you share with us one or two books that have had the biggest impact on you? You mentioned one earlier The Effortless Experience, but maybe any others - it could have been a book that you read a very long time ago or even one that you read recently, but it really has impacted you. What is something that you are really excited about - one thing that's going on in your life right now that you're really excited about, it could be something that you're working on to develop yourself or your people. Can you share with us where listeners can find you online? Do you have a quote or saying that during times of adversity or challenge, you will revert to this quote, it kind of helps to get you refocus, maybe because you got derailed or you just got off track? And so this quote kind of just brings you back to centre to focus on what's really important.   Highlights   David's Journey   David shared that he lives in the Philadelphia area, he spent 27 years as the CEO of an employee benefits consulting company. And he grew that company from a couple of people to a little bit over 100 people and during the years that he was growing that company, they were very, very successful in almost every dimension you can look at, but the foundation of all of their success. Everything that made them successful was the culture that they had created in that company. And as the CEO of that company, he did a lot of things in a very intentional way to make that culture happen. He eventually sold the company to a large multi-billion-dollar company, ended up retiring from that industry. And he wrote his first book, which was called Fundamentally Different which was referred to before. And it was a book about the things he had done in his career that made them so successful, specifically around culture. And what ended up happening is people started reading that book and getting a lot of value from it and they started asking him if he would come to speak to their organizations about the things about which he had written. And so, next thing he knew he was travelling around the country giving talks to CEOs and people started hiring him to help them and next thing he knew he was in a new career. And so, over the last seven or eight years, he has given more than 500 workshops on this material, typically to CEOs and other leaders, worked with hundreds and hundreds of companies helping them do it. And has written three books on the topic. And so, it all comes from the experience that he had leading a company himself, and what he learned and what he now teaches people.    Other Core Fundamental Practices    Me: So your first book that you wrote Fundamentals, I know at the beginning of the conversation, you had mentioned that one of your fundamentals is quick response time, which was music to my ears. Could you share with our listeners what are some of the other things that is the core of your fundamental practices?   David stated that what he teaches people is that in any organization, he doesn't care of organization it is, the culture in that organization has an enormous influence over everything that happens from customer service to everything else that takes place.   And so, as leaders, we should be intentional about creating the culture that we want to have. One of the important elements and probably the most important element in creating a really great culture or any culture for that matter, is being clear about what are the behaviours that you say, “Boy, if we could get all of our people living to these behaviours, this is the kind of organization I want to have.” And he gives those behaviours a name, it's just his nomenclature, he calls them fundamentals because he thinks they're fundamental to success.   So they help organizations define their culture in terms of a set of very specific behaviours. In his particular company, and this is his company, it doesn't have to be the same for a different company. But in his company, some of their fundamentals, the one you're asking about a moment ago, is one that we called Be a Fanatic About Response Time. Some of the others that he teaches in his own company are things like Honour commitments, Practice Blameless Problem Solving, Get Clear on Expectations, Be a Generous Listener, these are actions, they're things that people do, and you get people doing these kinds of things, you create a very different kind of organization. So those are just some samples of the fundamentals he teaches in his own company.   Me: Great. So, those are also in the book, right? Could you share with us why you think those things are critical to creating a culture where customer experience, of course, is at its utmost best because clearly, a lot of organizations have many challenges in trying to get their customer experience to be consistent. How is it that you go into these organizations, I'm sure a lot of their issues is everybody's not doing what they're supposed to be doing, how do we get people to be passionate? How do we get them to operate like how we do? I wish I could clone myself and have 100 of me, but the reality is you can't. So how do we get everybody on the same page?   David shared that the foundation of the system that he teaches is, there eight steps to it, but let's just boil it down to its essence.   There are two things that are critical for success. And this is true, whether we're talking about customer experience, or we're talking about innovation, or we're talking about anything, even a sports team, a family, you want to get a group of people to be consistent so that you can clone yourself, there are two things that are critical. The first is what we were just talking about, we have to be crystal clear about the expectations. So frequently, he hears leaders frustrated that people aren't being the way they want them to be but they haven't been clear enough about what they expect, they're just annoyed that people haven't somehow, miraculously by osmosis figured it out themselves.   So the first step is absolute clarity about what is it that we expect of people. And when we talk about that clarity, one of the ways that companies try to do that and fail, is that the typical way of doing that is they create a list of core values and they look wonderful on the website, except most of the time, they're so broad, and so nebulous that they don't really bring enough clarity.   He makes a big deal about the difference between what he calls values and what he calls behaviours.   So a value is an abstract idea, quality, integrity, loyalty, service, teamwork, those are wonderful words, but they mean so many different things to different people, that they're very difficult to operationalize.   Behaviours are actions, they're things people do and because they're action oriented, they're a lot easier to be coaching people about, it's very difficult to coach somebody about their values, it's a lot easier to coach them about their behaviours.   So the first step is this defining with way more clarity, exactly what we expect, in terms of a set of behaviours or as he noted a moment ago, he calls fundamentals.   Now, once we have that, it's great to have them listed and have more clarity. But here's the real key step. And this is so simple. He calls it creating rituals.   So a ritual is a routine, a habit, something that we do all the time and the reason that rituals are so important, is that most people and you've seen this, most people aren't very good at sticking with things. We come up with all kinds of wonderful ideas. And then we get busy and life gets in the way and they fall by the wayside, so the company comes up with the big new programme and for three months or even three weeks, everybody's all excited about the new programme and then they fall by the wayside.   When something becomes a ritual or routine, it's not difficult to continue, it's just part of our routine. So he'll give a simple example in another area and then take us back to this topic of service and business.   You wake up in the morning, you brush your teeth, before a ballgame in the States the do the national anthem, there are just routines about how you operate. Some people before a meal, they say a prayer. When something is a routine like that, it's not hard to do. So the way we use that simple concept is we take these fundamentals as he calls them and they begin to focus on one fundamental every week through a series of rituals.   So week number one, everybody in the company all week long is thinking about working on focusing on fundamental number one, the week after that everybody in the company is on number two, and the week after that three, and they keep cycling through them.   So giving one simple example of a ritual to illustrate it for the listeners. So one of the rituals that he practices in his company, and all of their clients do this as well, is that every time they have a meeting in their company, whether it's a project team meeting, a department meeting, a virtual meeting, if they have a meeting in their company this week, every single one of those meetings, the first agenda item of the meeting is the fundamental of the week. And they spend the first few minutes of the meeting talking about this week's fundamental and what it means.   So his company's fundamental this week, he mentioned it before actually is called Practice Blameless Problem Solving. So every time they have a meeting anywhere in their company this week, the first agenda item is going to be a three or four-minute discussion about practicing blameless problem solving.   That gets them lots of chances to teach and teach and teach and teach. So if they start by defining really clearly the behaviours that are important in their organization, and then they have a structured systematic way to teach those behaviours over and over and over and over again, sooner or later, those behaviours are going to become internalized in their people and that's how you get yourself cloned. What most people do is they again, either aren't clear enough, or they put stuff out there and then they figure, “Okay, I talked about it once or it's on the wall, or it's on the website, how come everybody doesn't do it?” You need repetition, without repetition, we don't learn anything.   Me: That is so true. I say it in training so many times. When you're teaching children ABC, you don't just go to school one day and the teacher says, okay, this is the alphabet, ABCDEFG to Z and then they never say it again. It's like constantly being reinforced with the kids; they sing to it. They sing ABC songs to them, they read to them about ABC, they talk to them about ABC, they have pictures. So it's constantly being reinforced and as you mentioned, repetition and adults learn just like children.   David agreed that we do, it's how humans work. And yet somehow in most organizations, we think that people are just going to magically figure it out without that repetition. He'll give a very good example of actually where he learned all of this originally, and it relates very directly to customer service.   So, one of the organizations that is world renowned for incredible customer service experiences is the Ritz Carlton Hotel chain. If there ever was an icon for extraordinary customer experiences, it would probably be Ritz Carlton. And many years ago, he had an experience at where he brought his company to a Ritz Carlton for a day of brainstorming about great service and knowing how great they were, he asked them if they could share during their lunch with them some of the things that they do, and they do a very specific thing that really became the foundation for the concept behind what he teaches.   At Ritz Carlton, they have 20 behaviours that they have articulated about delivering great customer experiences. And these behaviours are called their basics. The Ritz Carlton basics, and there are 20 of these.   And every day they have a ritual that's called the daily lineup and a daily lineup, what happens is in every Ritz Carlton property in the world, in every department and in every shift, the team members get together at the beginning of the shift, and they gather around for a 10 or 12-minute meeting known as the daily lineup. And the first thing they do in their daily lineup is they talk about the basic of the day.   So if today were day number one in every department, every shift people would be getting together and kicking off their shift with a brief meeting and they start the meeting talking about basic number one. Tomorrow, everybody would be on number two and the next day number three, and so on.   And at the end of 20 days, they go back to the beginning and they do it over and over and over again, every day of their entire career. And that's how they get people to absorb and internalize the things that lead to extraordinary experience. They don't do it by just hoping they're going to get really nice people and it will all work out, they teach these things every single day with repetition. Makes sense.   Me: And you're right. Ritz Carlton, that's the gold standard that everybody's aiming to achieve and sometimes people think, is it that they got really amazing people, but they probably have the same level or standard of people in terms of their recruitment. But as you said, their technique and their strategy in terms of what they're doing, it makes sense because it's being repeated, it's being reinforced, people are being held accountable and now it becomes almost a part of your DNA. Because if you're doing something over and over again, it becomes so a part of you. I remember when I went to high school, I went to a Catholic High School, we were not allowed to walk on the grass, it was completely forbidden. And I recently went on vacation with my daughter to Airbnb in Ocho Rios and she just walked across the grass and I had to walk on the path and go around. And the little light bulb went off in my head, and I said, “Yanique, why don't you walk on the grass?” And I said, “Because it's not allowed.” But it's something that I had to do for 7 years. And so, it actually became a part of me, I think it was like an unconscious behaviour because it was after I thought about what I did, that I was able to dissect and say, “Okay, that's the reason why I did it.”   David agreed and stated that to take that same thought and now let's apply that same exact thinking to customer service or any kind of thing that we're trying to get in our culture. If we want our people to be so unconscious, so automatic about how they deliver fantastic service, well, we have to tell them.   What are the behaviours, that if you were doing these things every day that would create amazing service experiences? We have to be crystal clear about them. And then just like the way you learn not to walk on the grass, we have to teach those things over and over and over and over again, with enough repetition so that they become internalized by our people. And once they become internalized by our people, well, that's just the way we do things around here. It starts to happen and it's such a simple idea.   Me: Simple, yet profound, yet many people are not doing it.   Trends Organizations Need to Focus On   Me: You're in this industry teaching about culture, you're teaching about behaviours. Can you share with us maybe one or two things, trends that you see emerging? We're coming out of a pandemic, not sure if you've noticed anything in the States where you are from in your neighbourhood, if you've noticed anything that's different in terms of people's behaviours, have you found that customers have become more heightened to the quality of experience that they're expecting especially seeing that safety is now the new buzzword in terms of how safe you make your customers feel? Do you see any emerging trends in relation to things that leaders in organizations need to focus on more, even more now than before the pandemic probably for the next two or three years?   David stated that the first thing he would say that's very related to the pandemic is obviously, we have gone to people working remotely in a way that didn't exist before. And even as vaccines become more prevalent and the pandemic gets behind us. Certainly, almost everybody recognizes that we will continue to have a high number of people, never more than ever before that will continue to work remotely.   So some people will be back at the office, but there will be many, many people who will forever work remotely or in some hybrid kind of environment where some are in person and some are working remotely.   And that has enormous impacts, specifically as it relates to culture. That if your culture was mostly a function of people being together everyday, and somehow by example, your were people were figuring out, I guess this is how things happen around here. But there was no overt methodology for teaching, it was just leadership by example. “Well, if I'm not seeing you anymore because we're not physically together. Well, then you're going to have some real struggles if there's no other structured way to convey culture.”   And so, it's become more important than it ever used to be to be systematic about how we create our culture, because we can't rely on people being together anymore and he thinks that's a significant shift.   He would say the second shift that I see and he doesn't know that this is so much a function of the pandemic, as much as it is just a general societal business trend is certainly there's a trend toward more self-service, where there are many clients and many buyers who want to be able to access tools and resources on their own.   So the definition of what is great service means has changed, great service used to mean very high touch personal interaction and so in some cases, that's still true. But there are many other people, especially the younger generation, who their attitude about services, “Just give me the tools to do it myself, I don't want somebody pestering me, I don't want this intense personal relationship.”   And again, obviously, this varies with the person and the product. But in many things, especially the younger generation, “Just give me the tools to go online and do it myself and I'm a happy camper, I don't need anybody to be talking to me. In fact, I don't even want to talk to somebody, I just want to be able to do it.”   And so, he thinks that the implication of that trend is that businesses need to be able to provide multiple ways for people to get the service that they need. If I'm a customer that wants high touch, then I'm going to be frustrated if I can't find anybody to talk to. And so, you need to be able to provide that for me. But if I'm a customer who doesn't want to talk to somebody, you need to provide me with avenues to do self-service. So, he thinks responding to the variety of ways in which people want to receive service, companies need to have a number of different methods.   Me: Those are really, really good points. And you are right, self-service is definitely something that people want. I definitely have seen that as a higher emergence. As a matter of fact, locally, when I tried to reach out to my utility companies, I find I get through to them much quicker through the chatbots that they have on their websites than actually calling them on the telephone, you get through much quicker. You sit there on the phone for 56 minutes, 70 odd minutes, some ridiculous times, just listening to this awful music or recording that they have going on over and over again, but you go online and it's like there's more response, the response time is much faster and the person online is in a better position to assist you.   David shared that there's a great book called The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon. And that's a great book. And one of the points they make in that book is that the challenge is mostly there are these different ways that people want to access service and the problem comes if the way that I want to do it doesn't work, if I have to switch methods. So if I want to call somebody and I can't get through because I'm on hold for 45 minutes, I'm going to be really frustrated. If I want to be able to go online and do it myself and I try it and it's too confusing and I have to give up and pick up the phone and call somebody, then I'm going to be frustrated too. So I need to have different methods to respond to different customers' desires and each of them has to work well. If the way that I tried to get my service doesn't work and I have to switch to method number two, that's where you really frustrate your customers and they leave.   App, Website or Tool that David Absolutely Can't Live Without in His Business   When asked an online resource that he cannot live without in his business, David shared that he has found that in his whole career, that being well organized is an absolutely critical element of success, that if you don't have good systems for keeping on top of everything you need to do, things fall through the cracks and it's extraordinarily difficult to deliver great service to people. It's hard to honour your commitments if you don't have a good way to track all your commitments. It's hard to be a fanatic about response time if things slip through the cracks because you didn't keep track of at all. So systems to keep track of everything you need to do are critical to him. There's a system that he uses many years ago that was back then and then there's an updated version. But back then, he was a big Franklin planner user and a software version of the Franklin planner. A number of years ago switched to an Apple environment from a PC environment, Franklin planner never came out with an Apple version but there's a different company that created a product that is almost identical to what Franklin planner software was. And it's called Opus One and it's basically a planning tool to allow you to keep track of task management, everything you need to accomplish in your life. And how does he keep track of it? How does he prioritize it? How does he make sure nothing is ever forgotten? And he can't imagine how he would function without that, everything he needs to do in his life is there, he looks at it every day. And it's scary to think about what life would be like if he didn't have a tool like that.   Books That Have Had the Greatest Impact on David   When asked about books that have had an impact, David shared that The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon was certainly one of them. He would say a book that he just finished rereading or actually more accurately listening to. He read it years ago and he just re-listened to it is Malcolm Gladwell's The Tipping Point: How Little Things Can Make a Big Difference. He read that when it came out, it came out like 2002 and for some reason it just came across his attention recently and he listened to it on Audible. And he really thinks it's a fascinating book and it gives him pause to think a lot about the things that they're doing. And for those listeners who may not have read or heard The Tipping Point, Malcolm Gladwell, the author looks at social epidemics, how does an idea all of a sudden take off and spread, whether it's a fashion, whether it's a product, whether it's a service, and all of a sudden something goes from nobody knows about this? And then at a certain point, everywhere you look people are talking about that or reading about it or heard of it. And how does that actually take place? Where's the tipping point where all of a sudden, it goes viral? And why does that happen? What are the factors that contribute to something going viral? It's a fascinating book, highly recommend it.   What David is Really Excited About Now!   David stated that the biggest thing he's excited about is the opportunity to scale what they're doing. And what he means by that is that the concepts that he teaches as you've heard, even just in a cursory way in this podcast, the idea that if we really want to drive the culture in an organization, it really comes down to two very simple things, define really clearly the behaviours that drive success and then create this structured systematic way to teach those over and over and over again. And if you do that, you're going to be really successful and he calls that whole concept, he calls it the Power of Fundamentals, that when we have a set of fundamentals that driver our success and then we can have a way to teach it, it has an unbelievable impact. So the Power of the Fundamentals is just such a powerful idea and such an impactful idea and he's really excited and enthusiastic about the work that they're doing in their company to spread that idea so that not just hundreds or 1000s of people but ultimately millions of people can leverage those concepts and apply that to improve their families, their children, their companies, their sports teams, their churches, it applies in every walk of life. And so, the opportunity to spread those ideas and give people tools that enable them to be more successful is just a very exciting and rewarding challenge.   Where Can We Find David Online   Website – www.culturewise.com   David shared that on the website are lots of simple videos that explain the concepts, really easy to understand material there. There's also links there to his books and you can also get them on Amazon or Audible. The most recent book, which was published this spring is an updated version of his original book called Culture by Design.   Culture by Design: How to Build a High-Performing Culture, Even in the New Remote Work Environment (Fundamentals Series Book 2) by David Friedman   Quote or Saying that During Times of Adversity David Uses   When asked about quote or saying that he tends to revert to, David shared that he's going to broaden that. And so yes, and it's a quote that is more related to organisations, but it's equally important individually. So for organizations as it relates to culture, the quote that he says often and really centres him is he says that, “Good companies have good cultures by chance. But world class companies have world class cultures by design.” And what he means by that is that when he looks at those companies and those individuals who are most successful, they don't do anything that's so incredibly unusual, he sometimes says they do ordinary things with extraordinary consistency. They just are very purposeful about everything they do that reasonably moderately successful people naturally are gifted and they do a lot of things successful just almost by accident. But the most successful people, the most successful companies, it's by design, they're incredibly intentional about everything they do. So if he looks at his own work, it's about not just relying on instincts, but being really systematic and really intentional about practicing day after day after day, the things that lead to success.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links   Fundamentally Different by David J. Friedman The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon The Tipping Point: How Little Things Can Make a Big Difference by Malcolm Gladwell Culture by Design by David Friedman Culture by Design: How to Build a High-Performing Culture, Even in the New Remote Work Environment (Fundamentals Series Book 2)   The ABC's of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

READ: 1 Corinthians 2.1-3 NLT 'When I first came to you, dear brothers and sisters, I didn’t use lofty words and impressive wisdom to tell you God’s secret plan. For I decided that while I was with you I would forget everything except Jesus Christ, the one who was crucified. I came to you in weakness—timid and trembling.' I once heard about a church that regularly visited the houses nearby. They sent out people two by two and many people got involved. A young girl nervously agreed to join in. She came to one house and a large man came to the door asking in a gruff voice what she wanted. She struggled to speak and then, in a quivering voice, she blurted out, “I’ve come to tell you that Jesus loves you.” The man didn’t know what to do and slammed the door in her face. He went inside and slumped into a chair weeping like a baby. His wife asked what was wrong and he told her that a young girl had just come to their front door and told him that Jesus loved him. He had never had an experience like this before and he was amazed by her bravery. He couldn’t get over it. The more he thought about the experience the more curious he became and after a while he plucked up courage and went to the church and made a commitment to follow Christ. I love that story because God often speaks through our weakness more easily than through our strength. That was certainly Paul’s experience. He remembers how he was when he first arrived in Corinth. It was a busy and noisy city, famous for its immorality. It’s not surprising that Paul felt overwhelmed by his weakness. But Paul knew that what mattered was that people should hear that Jesus died on the cross for them. It didn’t matter that he was timid and trembling. What mattered was that they heard the truth. Most of us feel unsure of ourselves when we are given the opportunity to speak about our faith. But the truth is that we are often at our most powerful when we are feeling nervous and weak. QUESTIONS: Can you think of a time when God used you particularly powerfully in a time of weakness? PRAYER: Lord help me to be willing to speak up for you, even when I am feeling weak and tongue-tied. Amen

To watch this episode, please visit Rachel’s YouTube channel. Listeners can find Craig Emmerich at his website Mariamindbodyhealth.com, Keto-adapted.com, and on Instagram craig_emmerich. Craig Emmerich graduated in Electrical Engineering and has spent the last 15 plus years researching nutrition and working with thousands of clients alongside his wife Maria Emmerich. He is an international best selling author of “Keto: The Complete Guide” and “The Carnivore Cookbook”. He uses his knowledge of how our bodies work to help clients heal and lose weight leveraging their biology to make it easy. In this episode, we talk about Craigs experience using nutrition to manage lyme disease, the evolution of the ketogenic diet, benefits of PSMF days vs. fasting, bulletproof coffee, and more! "Insulin by itself is not something to fear. You shouldn't fear spiking insulin. You want it to be transient and come back down as part of the normal process." Craig Emmerich Top Takeaways: Benefits to using carnivore as a tool Higher protein keto diet vs. standard keto diet Craigs breakdown looking at protein as a building block Mis-education around foods that carry the most nutrients   Today’s Questions: Can you talk about how your nutrition has helped you deal with lyme disease? Can you talk about your experience using the standard keto diet versus a higher protein keto approach for yourself, and your clients? Is there any point in time working with your clients that you introduce more carbs depending on their activity level? How do you and Maria utilize PSMF days in your practice? Do you have any caps on how many PSMF days you have clients incorporate? Do you incorporate fasting for your clients aside from PSMF days? Have you seen women struggle more staying strict keto or carnivore? Show Notes: [0:00] Welcome back to MetFlex and Chill! Rachel introduces Craig Emmerich craig_emmerich to the listeners [0:30] Craig gives a brief bio about his journey after his wife Maria discovered the ketogenic lifestyle  [5:00] Question: Can you touch on how your nutrition has helped you with dealing with lyme disease? [8:00] Igenex test, Charlene Anderson  [9:30] The Carnivore Cookbook [14:00] Question: Can you talk about your experience using the standard keto diet versus a  higher protein keto approach for yourself, and your clients? [15:30] Protein Sparing Modified Fast [18:30] Question: Is there any point in time working with your clients that you introduce more carbs depending on their activity level?  [19:00] Zach Bitter [19:30] Michael McKnight Runs 100-miles on Zero Calories [24:00] Question: How do you and Maria utilize PSMF days in your practice? [25:00] The Art of Fat Loss [29:00] Question: Do you have any caps on how many PSMF days you have clients incorporate? [31:30] Question: Do you incorporate fasting for your clients aside from PSMF days? [37:30] Question: Have you seen women struggle more staying strict keto or carnivore?  [39:30] Question: Is there anything that you've changed your mind about in the past year? [49:30] End Your Carb Confusion: A Simple Guide to Customize Your Carb Intake for Optimal Health, The Art of Fat Loss [50:00] Check out Rachel’s FREE Guide to Hunger Hacks HERE [50:30] You can find Craig Emmerich at his website Mariamindbodyhealth.com, Keto-adapted.com, and on Instagram craig_emmerich [51:00] End --- Join the FREE MetFLex Life Course: www.metflexandchill.com Rachel Gregory (@rachelgregory.cns) is a Board-Certified Nutrition Specialist, Strength and Conditioning Specialist, and Author of the best-selling book, 21-Day Ketogenic Diet Weight Loss Challenge. She received her Master’s Degree in Nutrition & Exercise Physiology from James Madison University and Bachelor’s Degree in Sports Medicine from the University of Miami. Rachel helps her clients transform their lives by starting with the physical (body), realizing the power of the mental (mindset), and ultimately gaining massive confidence that bleeds into every aspect of their lives (family, relationships, work, etc.).

In this episode of #MindsetMonday we take a look at some of your questions from Instgram on the mental side of ITF Taekwon-Do training and performance. The mental side of training is something everyone experiences and it can often be a difficult challenge to deal with nerves, anxiety, low self belief etc. when trying to perform at your best for things like tournaments, gradings etc. Questions: - Can one be successful in sparring competition if they have no coach with them? - How to get over the mental block of breaking myself again in training? - How to keep motivated during lockdown? - Should you be calm or intense for sparring? TKD Coach Academy - Helping you to reach your full TKD potential, in less time with the best methods! On this channel, you will find all Taekwon-Do related content to help you to achieve your potential without wasting unnecessary time. We love sharing ideas on training, coaching, competition and everything else Taekwon-Do ITF related. We aim to share our experiences with you. Subscribe to not miss a video!! Less Stress, More Success! Facebook: https://www.facebook.com/TKDCoachAcademy/ Twitter: https://twitter.com/tkdcoachacademy Tik Tok: https://www.tiktok.com/@tkdcoach_academy? Instagram: https://www.instagram.com/tkdcoach_academy/ Podcast: https://anchor.fm/tkdcoachacademy Website: https://tkdcoachacademy.com/ Youtube: https://www.youtube.com/c/tkdcoachacademy Seminar Info: https://tkdcoachacademy.com/seminar/ FREE E-book: https://tkdcoachacademy.com/product/12-exercises-for-higher-kicks/ Be sure to LIKE & Subscribe!!

Jason Grier is the Executive Vice President and Chief Customer Officer at Reputation.com. He leads Reputation.com’s customer loyalty and growth initiatives as Executive Vice President and Chief Customer Officer. He's the former Senior Vice President of Global Support Operations and Chief Customer Officer at McAfee, where he spent more than 10 years.   While at McAfee, Jason built a reputation as an industry leader in customer support and operations. His teams were honored with a number of awards, including the Intel Quality Award, a prestigious honor for outstanding quality and a personification of Intel's values and the highest team honor given at Intel. His teams also won two TSIA Star Awards, two Service & Support Professionals Association Awards, and a Stevie Award for innovation in action.   Before his time at McAfee, Jason held executive-level positions at Sutherland Global Services and Covad communications.   Questions Can you share with us a little bit about your journey, how it is that are able to get into these different roles? And of course, more importantly, what led you to the role that you are currently in today? Could you share with us a little bit about your organization? It says you're the Executive Vice President and Chief Customer Officer at Reputation.com. What does Reputation.com do? In terms of customer experience and reputation, how can an organization ensured that if they had a good reputation, a good brand image in the eyes of their customer pre COVID, how can they sustain that and even surpass COVID with those customers maintaining their reputation? Could you share with us maybe two to three things that you think an organization or characteristics that an organization needs to embody in order to really have a reputation that is strong, where customer experience is concerned? Could you share with us how do you stay motivated every day? What's the one online resource, tool, website, or app that you absolutely can't live without in your business? Could you share with us maybe one or two books that have had the biggest impact on you? It could have been a book that you read many, many years ago, but it still has an impact on you or maybe a book that you read recently. A lot of our listeners are business owners and managers who feel they have great products and services, but they lack the constantly motivated human capital - if you are sitting across the table from that person, what's the one piece of advice that you would give them to have a successful business? What’s one thing that’s going on in your life right now that you’re really excited about – either something you’re working on to develop yourself or your people? Where can listeners find you online? Do you have a quote or a saying that during times of adversity or any form of obstacle or challenge that you're being faced by you'll revert to this quote because it kind of helps put you back on track and just get you refocused. Do you have one of those?   Highlights   Jason’s Journey Jason stated that it's a great question and anybody that's being honest when they talk about their career, has to say that a lot of it is luck and a lot of it is timing and a lot of it is hard work. But he was coming around at a time when the call center world was really beginning to migrate to offshoring in India. And he found himself right in the middle of all this transformation.   And so, if you think about what companies were doing back in the very early two thousands, it was all about how could we be more efficient? How can we be more productive? How can we reduce our costs? How can we keep our customers loyal, back then it was how do you improve customer satisfaction?   He found himself doing a lot of travel back and forth to India, found himself in the middle of all types of big change with lots of big companies. And so, he was very fortunate in the sense, unfortunate a sense that he was doing a ton of travel, but very fortunate in the sense that he was right in the middle of it all with some of the world's biggest brands in the middle of their operational transformation. And it was just a very natural progression into the career that he ended up having at McAfee and the operations world and as the world of CX really kind of became to get more formalized.   Again, happened to be the person that had the most experience doing this. And as a result was selected to lead those efforts. So, the world of formal CX in and of itself is still relatively new, it hasn't been around as a formal practice for that long. And plenty of people are still trying to figure out the really tough aspects of it, which are how you operationalize this. So that's a very brief story of how he got to where he is.   What Does Reputation.com do? Jason shared that in terms of the world of CX, if you think about how the traditional survey world has evolved and all the listening posts that the CX practitioners are beginning to collect and listened to and take action on; it's not just surveys anymore, it's social media, it's reviews, it's business listening data. And so, what they've been able to do is build a platform and an algorithm that really allows their customers to get found, get chosen and get better through not only all of the point products that he just named, but really the amalgamation of all that into one platform, using one algorithm to really spit out and generate actionable data that allows them to hear what their customers are saying and take action on what they hear.   So they're smack dab in the middle of what some would call the CX space and what others would call the online reputation management space. And so, they've actually created their own category, which they now call RXM for Reputation Experience Management.   Me: So, when I do customer service training, one of the things that we ask the participants is what makes them choose one business over another? And usually, you'll have different options, you have price, you have quality of product, quality of service, convenience, reputation is always one of the options there. What's are your views, we’re in this space now where there's a lot happening globally. Some companies are exercising a lot of hibernation, they're not extending much spend because they're very unsure of what the future holds. And because of that, they're really trying to stay afloat. And then you have other organizations that this economy actually is making them thrive and they are spending abundantly.   Keeping a Good Reputation, A Good Brand Image in the Eyes of Customers Jason shared that one of the reasons that he really likes the name of their company so much is because, reputation. Brands are built on reputations and reputations are built on trust. And what's really interesting about today's world, the COVID world is the implications for how people are going to want to do business moving forward.    And the best predictor of the future is always the past. And so, if you go back and you look at something as impactful and change full as 9/11 was for the United States. What did that ultimately change? Well, it actually changed the way that we travel. If you kind of look at how you traveled before and how you travel after it's completely different. And he could go through all kinds of different scenarios that have happened between then and now, but this one's different because it impacts everybody the same. Nobody is immune, every business, every person is immune. And what is top of mind for every customer and literally across the world is safety. And so, if you're thinking about your brand and you're thinking about your reputation and how others are going to perceive you, he would say that the answer to your question is, if you're not focused on making sure that your customers not just only have a great experience in doing business with you, but if they have a safe experience, that they feel safe, that they feel like you're on top of it on their behalf. Those are the companies, at least in the short term are going to come ahead and come out on top.   And quite frankly, those who don't will get punished. You're going to see anytime you see folks not taking the measures, at least the minimum guidelines to ensure their customer safety, they're going to get punished and they're going to get punished online especially with social media and reviews today. So it's a great question and it's a really interesting situation that we're in today.   Me: So one of the things that I heard you saying just now, very big buzzword in customer experience now is safety. Even if it wasn't something that organizations had as a priority on their list of delivering a quality experience, it definitely is now seeing that that's something that you have to incorporate into your business, especially if you are predominantly a face to face type of operation.   So, how do you see organizations really using or capitalizing on this safety thing because apart from sanitizing and ensuring that there are social distance markers on the ground, but people need to know that at the end of the day, you have their best interests at heart and the best interest of your employees, because they can basically pick up if you are just doing it because the government says you are to do it, or you just don't care. You're all about the bottom line.   Jason stated that that's a great question. And frankly, that's exactly where we're seeing the explosion is on the employee side. Companies are coming to them in mass and wanting to know, “Hey, how can you help us understand what our employees think? How can you help us understand how we're doing towards keeping their trust and earning and keeping their trust in these times?”   They're really concerned about, “Hey, we're spending all this money on real estate and nobody's using it. And so, how do we make our employees feel comfortable with our policies and allow them, without risk to them and without losing their trust to come back to the office, or at least have some type of hybrid model.   Going back to the 9/11 example about how it changed the way we travel, this is changing the way that we interact and the way that we work. And the good news is that the entire world has learned that you can work via Zoom or Google. So, they're interesting dynamics going on for sure.     Characteristics an Organization Needs to Embody to Have a Good Reputation Jason shared that the number one thing is you've got to really create a culture of listening and then a culture of action. And quite frankly, in his opinion at least, it's the hardest thing to do when you're talking about operationalization of customer feedback or CX, however you want to characterize it. The absolute hardest thing to do is be a great listener, number one. And then number two, actually take action on what your customers have to say. What he finds to be most interesting is how well-intended so many people are when they're listening to customer feedback.   And oftentimes what happens is someone will take lots of customer feedback and they'll turn it into an idea that they, the employee thinks is a good idea to implement on the customer. When in reality, it's just a good idea, but it's not really what the customers want.   And so, he thinks that making sure that you have that rigor and that discipline to not just listen to customers, but actually take action on what you hear, he thinks is the number one thing to do. And then, number two, you've got to permeate that into your entire culture and make it a thread of every employee in the company and so that they feel that they have a vested interest in doing what's right by your customers.     How Jason Stays Motivated When asked how he stays motivated, Jason shared that he has a lot of employees that are really, really focused on doing right by their customers and creating successful outcomes for them. And one of the funny things is his employees, they laugh at him about it but, they do all hands-on on a regular basis. And one of the things that he actually do on his Zoom, he has a zoom TV. And so, what he actually do is he go through and he'll look at all their faces and he sees the commitment that they have to their customers and the commitment that they have to their company. And it really drives him to help put them in the best possible position to win, number one. So, because he thinks happy employees make happy customers.   And he thinks the second thing that really keeps them all is that this notion that we are still so young and early in the business and he happens to have the good fortune of also being in the same position in the world of security with McAfee. And he saw how that grew and changed and really impacted businesses and people's lives. And he thinks this is no different, you’re just at the earlier stages of something that's going to continue to swell and become just a bigger and more important component of everybody's business world.   App, Website or Tool that Jason Absolutely Can’t Live Without in His Business Jason stated that what’s so funny about Yanique asking him this question, he actually got off of all social media about a month ago, and he has to be honest, he doesn't miss it one bit. Now, the answer to the question is he does go to Google News every day. And so, he does read the headlines every day, and then there's some stories he'll dig into but the amount of time that he spends online has diminished rapidly and the amount of time that he has actually been able to pour into thought leadership has increased exponentially. And so, he has to be honest, it's been great.   He has the good fortune. He has some family members who are pretty famous online and as a result, he thinks a lot of their fans follow him or used to follow him and so it becomes a distraction. And it was very healthy for him to just put it all down and focus on things that matter. And it's been great.   Book That Have Had the Greatest Impact on Jason When asked about books that have had the biggest impact, Jason stated he gets asked this question a lot and it has been the same answer forever. But it was the first book that he read in business school is called Theory of Constraints by Eliyahu Goldratt, it's such a simple, easy read, and it really creates and just kind of reminds you how simple things really should be and just to always kind of keep it that way. And so, he'd go on the business side, he'd go with that one.   On the fiction side, he would say either Shōgun by James Clavell or Pillars of the Earth: A Novel by Ken Follett which are both over a thousand pages, but they're great. And he says that because you should always take time to exercise your creative side, he thinks that's really important.   How to Have a Successful Business When asked about advice to have a successful business, Jason shared that number one is listen. And then number two, he thinks just like anything else and again at McAfee and in other places he has been fortunate to be in a position where they've done numerous acquisitions and he could probably easily name 30 that he was actively involved in.   And you start to see some of the same trends emerge when you're dealing with a massive company like some of the ones that he came from, versus someone, an entrepreneur who has really scraped and worked hard to build their business from scratch and it's so admirable. And he has such a respect for the folks that do that, but at the same token, there's the ability to listen and then to delegate and really trust is the thing that he would go back and tell all of those folks, that would have been his observation is who are you putting into these roles, who are into these critical roles that are running your company for you because you can't do it all, no person is an island. And so, it really is true. And so, it is all about the people.   Me: I liked the fact that you said you think the number one thing they should do is listen. Now, how can you improve on your listening skills? It's lovely to say in theory, I think you should listen more, but let's say the person thinks that, “Well, I think I'm a good listener.” What are some things that they could do, like maybe a listening audit, or is there like a new practice they could embody to really ensure that they're trying to improve on their listening skills?   Jason stated that he almost feel like Yanique was listening in to a meeting of his over the last couple of days, just because someone asked him that same question and he said, ask. And again, keep it simple, some people have a great amount of ability to be self reflective and understand their strengths and weaknesses and others aren't and, and hopefully, are good at taking feedback. But at the end of the day, the only way to be able to listen more is to ask more and then stop.   And so, the question is that he would say is, what are the different ways in which you're asking, because you're asking him questions right now, but you might want to send him questions written, in written form at a different time or you might want to have someone else on your behalf reach out and send him a review. And so, it's all about making sure that you've got different asking posts, different asking posts create different listening posts is probably a better way to say it.   Me: I do agree with you that asking questions will definitely help you to become a better listener, especially, as you said, after you've asked the question, you remain silent and actually pay attention to what the person is saying to you. There's a book that I read at least once per year, How to Win Friends & Influence People by Dale Carnegie. And that's one of the things that I really have taken from that book that asking questions really helps you to be just more intentional, it helps you to get more information because generally speaking, I find human beings don't necessarily just volunteer information. So if you really want to know, you have to be asking the right questions.   Jason stated that to make it even more practical, he thinks the real answer is you actually have to be interested. And the test that he gives, and this is part of anybody that works on his staff is going to hear him say this probably more, they probably have nightmares about it, but you got to be a great secondary learner. And what he means by that is, are you paying attention to what others are saying and learning from them regardless of who they are. And so, to do that and to be good at that, it requires you to actually be interested. And he’s got to tell you, if you're not interested, it's going to show.   What Jason is Really Excited About Now! Jason shared that he is in the process of building a whole model on business acumen and directly for his people. He preach a lot to his staff, it's all about the front lines and empowering them and giving them the tools to be successful. And one of the things that he has seen just across any company that he has worked for. He had the good fortune of going to business school at night and not everybody can do that. And so, he finds that it's really important when you're helping to develop your employees and your staff to actually give them tools that are practical and useful that actually help them get better. And so, he tries to do at least one of those a year.   And right now he’s working on one that goes by industry and actually will help them understand what are the key metrics for that industry that will allow you to have more meaningful conversations with people instead of, he doesn't ever want any of their customer success folks to call someone and “Hey, I'm just checking in to see how you're doing?”   He wants them to be able to, whether it's a healthcare company or an automotive company, or a property management company, or a restaurant, or you name the vertical. He wants them to feel prepared, capable, and empowered, to have meaningful business conversations with people about the things that matter to them, not just the things that matter to us (the organization). And that's really the essence of being a great listener is showing them the courtesy and the respect that you have taken the time to learn about their business, number one. But number two, he thinks it just makes their people better and he thinks that that makes them more appreciative of them and more loyal to them over time.   Where Can We Find Jason Online Jason shared listeners can find him at –   LinkedIn - https://www.linkedin.com/in/jason-grier-825b271   Quote or Saying that During Times of Adversity Jason Uses Jason shared that “When you're dealing with adversity, you just put your head down and you go and you keep going and eventually you'll get through it.” But he can't tell how many times he has had that conversation with himself. It's easy to be a great winner, what he thinks the real test of people's character is how they deal with adversity and really trudged through and methodically chop wood to get through it and come out the other side even better.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners    Links Theory of Constraints by Eliyahu Goldratt The Pillars of the Earth: A Novel by Ken Follett   The ABC’s of a Fantastic Customer Experience Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC’s of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

I love visuals, so to go along with this episode, here is an infographic I created about Bloom's Taxonomy with all of this awesome info! https://bit.ly/gypsysoulbloomstaxonomy This week's episode is all about using Bloom's Taxonomy to revamp your Outschool lessons or lessons in general, if you work for a company or school and are planning all of your lessons. This is so beneficial and it certainly helps to add and gain clarity for your lessons and what your specific outcomes and expectations are. With Outschool, you can use Bloom's Taxonomy power verbs in your:  1. Summary  2. Course Description 3. Learning Goals (though this section is entirely optional, you don't have to complete this section.) The 6 main areas of Bloom's Taxonomy are: 1. Knowledge (power verbs: copy, define, identify, outline, locate, choose, distinguish, repeat, show, and record) ~Questions:~ Can you list (#) _____? / Which one ____? / How would you explain_____? Why did that happen?  2. Understand (power verbs: explain, retell, discuss, interpret, conclude, summarize, classify, infer, and expand on) ~Questions:~ Can you summarize____? / What's the main idea? Can you state that in your own words? 3. Apply (power verbs: interview, present, illustrate, calculate, solve, experiment, and determine) ~Questions:~ How can you show your understanding? / How can you apply what you've learned.  4. Analyze (power verbs: organize, sequence, determine, examine, debate, compare, contrast, and mind map) ~Questions:~ Why do you think___? / How are ___ and ____ related? /  How are you able to classify ____?  5. Evaluate (power verbs: check, assess, conclude, reflect, hypothesize, role-play, revise, and critique) ~Questions:~ How would you change ____? / How can ___ be improved? / How can this be adapted to make it different? / If you could ___, what would you do?  6. Create (power verbs: imagine, invent, design, construct, plan, and compose) ~Questions:~ What can you recommend? In what way can you determine ____? What is your opinion of ____? 

I had so much fun with this interview! You all will LOVE Alyssa as a guest on this podcast! We go over all things marketing to and past 6 figures, how to hire the right coach, signing more clients, and so much more! Sit back and enjoy this super fun episode! Alyssa J Dillon is a bad ass business Strategist and mom to Irish twin boys. She realized shortly after having her kids that corporate life wasn't for her so I decided to create her own empire. She scaled my accounting business to 6 figures in record time! Her real passion though was leading others. She decided to step into the coaching world after being asked more than a few times for her expert advice and have grown her 2nd business to 6 figures in no time. ———--------- In this episode we talk about: -How to transition from 9-5 to a successful at home business -Scaling to 6 figures and beyond  -Releasing others expectations of you -The mindset you need for success  -How to know when you need to shift in your business  -Busting through imposture syndrome  -Overcoming obstacles to massive success  -How to have an impact and make the income  -Building connections that leads to clients -What it’s really like to hire coaches    Questions: -Can you tell us about your journey to entrepreneurship?  -What was the mindset you needed to be able to swap your business and scale that so fast?  -How did you get past imposture syndrome?  -What are the non negotiable actions you need to do every day? -How can we identify what we know and how to make money from it? -This podcast is all about being fiercely unstoppable can you tell us about a time where you overcame an obstacle and when you did you felt fiercely unstoppable?    Favorite Quotes: “I wouldn’t be the coach I am today if I didn’t take my first few clients”    Connect with Alyssa! Facebook page - Alyssa J Dillon  https://www.facebook.com/alyssajdillon   Facebook business page-  https://www.facebook.com/alyssajdilloninc/   Free facebook community - https://www.facebook.com/groups/UnfilteredMarketing/     ———---------     Want some other free goodies? Affirmations.  Confidence. Success. $10k months. 10x your Sales Join my FREE FB community——>bit.ly/fiercelyunstoppable

Bishop continues breaking down the Old Testament readings from the Easter Vigil Mass….this week, he starts with the third reading which is from the book of Exodus and tells the story of Moses parting the sea. Then two readings from the Book of Isaiah. Hear how these stories relate to us today and especially at the Easter Vigil. Then Bishop answers questions from listeners on topics including: the Church’s rules regarding a Catholic marrying a non-Catholic, and whether or not he has a favorite homily. Questions: • Can you explain the Church’s rules regarding a Catholic marrying a non-Catholic? Can they marry in a Catholic Church? Would special permission be required? • It’s disheartening to hear about so many younger Catholics leaving the faith. Does the diocese have any ministries that reach out to them? • Do you have a favorite homily that you’ve ever given? —— Truth in Charity is brought to you in part by Notre Dame Federal Credit Union. —— Live: www.redeemerradio.com Follow us on social media: www.Facebook.com/RedeemerRadio www.Twitter.com/RedeemerRadio www.Instagram.com/Instagram Submit your question(s): Call / Text (Holy Cross College text line) – 260-436-9598 Online – www.RedeemerRadio.com/AskBishop E-mail – AskBishop@RedeemerRadio.com Subscribe to the Podcast: iTunes | Google Play | SoundCloud | RSS

Aaron Ragon talks with Laurie LaComb about mindfulness, what it is and how it is being used in Douglas County schools. QUESTIONS: Can you tell me what mindfulness is? Why have we been introducing this to schools? Any antidote to share? What would like our listeners to take away from this?--

In this episode, Laurie LaComb and Aaron Ragon continue their discussion about preparing your students for college. QUESTIONS: Can you describe the application process? Are there essays college's dont want to read? What is the process for students to get letters of recommendation? As parents, is there anything we should avoid?

Guest: Caroline Nicotera with Terra Stone Greens/Terra Stone Organics Terra Stone Greens Works with: Distributors, Commercial Customers, and Culpeper Hospital Farmer’s Market, Individual Deliveries to Homes or Office CSA’s & Restaurants Offers: Microgreens kits Questions Can you tell us what microgreens are, and why do they matter? Nutritional content Ways you can use them Are they hard to grow? Are there ones that are better to grow for beginners, or ones to just avoid altogether? What about taste? I’m sure it comes down to  individual preference, but generally is there much flavor to microgreens, or are we primarily in it for the nutritional value? Is there a differences in growing them for yourself versus growing commercially? What does a small scale commercial setup look like? Do you have to have a lot of equipment? Best places to get your seed from?   Terra Stone Organics Website | Instagram  Offers: Natural Skin Care Line Other Resources Fredericksburg Gardeners Group on Facebook

Today’s episode is to aid new physicians to traverse through the first few months of their independent practice safely and effectively. As a new physician myself, I had the luxury of having many mentors and colleagues who were gracious enough to help me find my way in providing safe patient care. Additionally, they assisted me on integral aspects that we don’t necessary learn or get exposed to as a resident, such as billing, department flow, and the politics of the ED. However, as a new staff, there are so many uncertainties that you must face alone, and I wanted to find a guide to help me transition more effectively. After not finding something that fit the bill of what I truly wanted, I decided to tackle the issue myself and find colleagues who would help me out with the task of navigating through the First Year of Practice. Questions: Can you please introduce yourself? (name, training, where you work {academic, community, etc}, any other work you are doing {tox, primary care, etc.}). How is it being a new ED staff physician 6 months into practice? What has been the biggest difference been so far being a staff vs. a resident? Can you share an interesting story as a staff? (can be anything – having residents, billing experience, research you are working on etc.) What is the best thing about being a staff physician? What are some struggles/challenges of being a new staff physician? Do you have any billing tips for new physicians? What kind of tips do you have for management of your financial assets? (investments, taxes, accountants, etc.) Any tips on work-life balance? (wellness, coping with struggles, travel, etc.) Take Home Points: Ask questions to fellow colleagues about difficult cases, department flow, and billing. You will need help with the transition to practice so ask the people who have done it before you. Don’t commit to too many things initially. Remember, it’s a marathon not a sprint. Plan ahead and make sure to find a good balance between work and life. Find time to learn about billing during your residency. Make sure to have a good feel for it so that once you are staff, you don’t leave money on the table (you deserve it!). Live like a “resident” and plan for the future. Planning for retirement and finding a good financial advisor and an accountant is pivotal for your future. Be humble and continue to learn. You will not know everything at the end of your training. Keep reading around cases and develop yourself to become better every day.

Today’s episode is to aid new physicians to traverse through the first few months of their independent practice safely and effectively. As a new physician myself, I had the luxury of having many mentors and colleagues who were gracious enough to help me find my way in providing safe patient care. Additionally, they assisted me on integral aspects that we don’t necessary learn or get exposed to as a resident, such as billing, department flow, and the politics of the ED. However, as a new staff, there are so many uncertainties that you must face alone, and I wanted to find a guide to help me transition more effectively. After not finding something that fit the bill of what I truly wanted, I decided to tackle the issue myself and find colleagues who would help me out with the task of navigating through the First Year of Practice. Questions: Can you please introduce yourself? (name, training, where you work {academic, community, etc}, any other work you are doing {tox, primary care, etc.}). How is it being a new ED staff physician 6 months into practice? What has been the biggest difference been so far being a staff vs. a resident? Can you share an interesting story as a staff? (can be anything – having residents, billing experience, research you are working on etc.) What is the best thing about being a staff physician? What are some struggles/challenges of being a new staff physician? Do you have any billing tips for new physicians? What kind of tips do you have for management of your financial assets? (investments, taxes, accountants, etc.) Any tips on work-life balance? (wellness, coping with struggles, travel, etc.) Take Home Points: Ask questions to fellow colleagues about difficult cases, department flow, and billing. You will need help with the transition to practice so ask the people who have done it before you. Don’t commit to too many things initially. Remember, it’s a marathon not a sprint. Plan ahead and make sure to find a good balance between work and life. Find time to learn about billing during your residency. Make sure to have a good feel for it so that once you are staff, you don’t leave money on the table (you deserve it!). Live like a “resident” and plan for the future. Planning for retirement and finding a good financial advisor and an accountant is pivotal for your future. Be humble and continue to learn. You will not know everything at the end of your training. Keep reading around cases and develop yourself to become better every day.

Questions: -Can you sin in Heaven? -What does it mean to be "slain in the Spirit"? -What are "the Gospels" and why are they called that? -What's the best way to start reading the Bible? -If a Christian commits suicide, could they still go to Heaven? -How can I know if I'm saved if I don't feel anything? Live Questions: -Is it hard being a pastor? Is it hard for people to separate you from your job? -Did Mary and Joseph have other children? -Was Jesus white like 90% of the pictures depict Him? -How tall was Jesus? -Is all sin equal? -Why are there so many Christian denominations? -If you can't sin in Heaven, then how did Satan sin?   For more information about Atascadero First Assembly, visit these links while listening: Web Facebook Instagram  

This episode we discuss the genre of Southern Gothic! We talk about the “key elements” of Southern Gothic fiction (plantations, swamps, secrets, and racism), gothic vs goth fiction, vampires, rural fiction, pessimism, the fantastic, and space crystal meth. Plus: One of us is utterly baffled by the popularity of this genre and we debate the differences between swamps and marshes. You can download the podcast directly, find it on Libsyn, or get it through iTunes, Stitcher, Google Play, Spotify, or your favourite podcast delivery system. In this episode Anna Ferri | Meghan Whyte | Matthew Murray Books We Read This Month The Axeman's Jazz by Ray Celestin The historical Axeman of New Orleans “On March 13, 1919, a letter purporting to be from the Axeman was published in newspapers saying that he would kill again at 15 minutes past midnight on the night of March 19, but would spare the occupants of any place where a jazz band was playing. That night all of New Orleans' dance halls were filled to capacity, and professional and amateur bands played jazz at parties at hundreds of houses around town. There were no murders that night.” An Occurrence at Owl Creek Bridge by Ambrose Bierce Read the whole story (it’s very short) As I Lay Dying by William Faulkner Swamplandia! by Karen Russell Spoilers from 38:00 to 43:15 (Matthew warns you) Cane by Jean Toomer Winter’s Bone by Daniel Woodrell Spoilers from 53:40-54:40 (when Meghan talks about the movie) Movie version Ghost Summer: Stories by Tananarive Due The Complete Sookie Stackhouse Stories by Charlaine Harris Other Media We Mention Gentle Ben Airboats The Silver Chair (BBC) Bastard Out of Carolina by Dorothy Allison Wise Blood and The Violent Bear It Away by Flannery O’Connor Absalom, Absalom! by William Faulkner On Cormac McCarthy and Southern Literature Goth: Undead Subculture by Lauren M. E. Goodlad (Editor), Michael Bibby Oregon Trail (one of many versions available on Archive.org) Hellboy: The Corpse by Mike Mignola Southern Reach Trilogy by Jeff VanderMeer Midnight in the Garden of Good and Evil by John Berendt Welcome to Night Vale Trailer Park Fae by Lilith Saintcrow Fevre Dream by George R.R. Martin Grave of the Fireflies Links, Articles, and Things Our Gothic Fiction episode (#2!) This article on Southern Gothic from the Oxford Research Encyclopedia of Literature is really long and in depth, but worth it if you are intrigued about the whys and wherefores of Southern Gothic. Huffington Post’s article on The Evolution of Southern Gothic Crime Fiction Lover’s article on Grit Lit: An Introduction to Southern Noir is good for thinking about closely aligned genres and how they overlap Readers’ Advisory for Library Staff facebook group (where we often ask for recommendations) Southern Ontario Gothic Tasmanian Gothic Northerns Scandinavian Noir Riverworld Kate Warne, the Pinkerton’s first female detective Questions Can you name any region-specific genres? How do you feel about real people showing up as major characters in historical fiction? What is your theoretical ideal Southern Gothic novel? Announcements   Ask us questions for our 50th episode! Deadline: March 24th! Anna and Matthew will be tabling at Grid Zine Fest, April 14, 2018 in Salt Lake City   Check out our Pinterest board and Tumblr posts, follow us on Twitter, join our Facebook Group, or send us an email! Join us again on Tuesday, April 3rd for our 50th episode extravaganza! Then come back on Tuesday, April 17th when our genre will be Essay Collections.

Questions: Can we trust the Bible? June 11th, 2017 By Russell Joyce

Questions - Can we be sure babies who die go to Heaven? by Aaron Salvato --- Support this podcast: https://anchor.fm/anchorofhope-aaronsalvato/support

Apache Mesos is an open-source cluster manager that enables resource sharing in a fine-grained manner, improving cluster utilization. Michael Hausenblas is a developer and cloud advocate with Mesosphere, which builds the Datacenter Operating System (DCOS), a distributed OS that uses Apache Mesos as its kernel. Questions Can you give the historical context for cluster computing? The post Mesos and Docker in Practice with Michael Hausenblas appeared first on Software Engineering Daily.

Can you save yourself? Galatians 2:1-5 Please Retweet #biblestudyClick To Tweet Galatians 2:1-5 Last time we looked at how Paul after being called by Jesus, spent three years in Arabia being trained by God.  After this period he went to Jerusalem for 15 days.  Today we jump forward 14 years and we see Paul going back to Jerusalem. Questions: Can you ... Read More The post Galatians 2:1-5 Can you save yourself? appeared first on Max Suther.