ASA Podcast

ASA Legislative Analyst Ben Sharp interviews ASA Chairman Scott Benavidez on latest developments in the industry on the sidelines of MSO Symposium.

In this ASA podcast episode, Scott Benavidez, AMAM, sits down with ASA Legislative Associate Ben Sharp on the sidelines of the Collision Industry Conference (CIC) in Indianapolis to discuss ASA's new policy position statement on compensation for time spend researching OEM repair procedures. Scott is the Chairman of ASA's Board of Directors and owner of Mr. B's Paint and Body Shop Inc. in Albuquerque, New Mexico.

Dan Stander is the General Manager at Fix Auto Highlands Ranch in Littleton, Colorado. He also currently serves the Automotive Service Association as a General Director and serves ASA Colorado as the Collision President. This episode is sponsored by Mail Shark

I am so excited to be welcoming John Firm to the show today.John Firm is an ASA Member in Fort Worth, Texas and owns Firm Automotive.He also currently serves the Automotive Service Association as the Mechanical Division Operations Director.Firm Automotive has been in business for over 37 years and they're known as the go-to crew for diesel and gasoline fleet repair in North Texas.John shares a little more of his background, how Firm Automotive has withstood a few stock market crashes, and why he has created the culture of family within the shop.He is BIG on adventure, loves the outdoors, and finds as many ways as possible to give back to the community he serves.Connect with John on Social Media (Facebook: Buckaroobob Bucknbob) and visit his website, http://www.firmautomotive.com to learn more about Firm Automotive.Episode Presented by: Mail Shark

I am so excited to be welcoming Brandon to the show today.Brandon Mehdizadeh is the General Manager at LaMettry's Collision-in Minnetonka. He also currently serves the Automotive Service Association as the Collision Division Operations Director.Listen in as Brandon shares:His path to General Manager and the culture they're building,What the ASA Collision Division Operations Committee is working on, andHow he knew it was time to serve the industry in a greater capacity.This episode of the ASA Podcast is sponsored by Mail Shark.

I am so excited to be welcoming Al Oramas, President Pro Auto Care, in Colorado to the show today.Since 1992, Pro Auto Care has been providing the highest quality auto repair services in the Denver metro area.At Pro Auto Care, they believe in serving the community and building a family culture at both their Denver and Littleton locations.Join us as Al shares:How both of his small businesses give back to their local communities and help make a difference for many of the local non-profit organizations.Ways he has worked with his team to build a family culture.The importance of being an Automotive Service Association member and how it has helped his business.With over three decades of service to the automotive industry, we are thankful for Al's commitment and dedication to the elevating the independent automotive repair industry.This episode is presented by Dell Technologies.

Mark T. Allen joined Audi of America as the Collision Programs and Workshop Equipment Manager in August of 2011, responsible for the collision program, electric vehicle service strategy and workshop equipment for Audi.  Mark's 44-year career in the automotive industry has spanned various areas including collision, insurance, parts, machinist and equipment repair and sales.  Mark holds and B.S. in Marketing/Management from Ramapo College of N.J. and is a long-term member of the Society of Automotive Engineers, is DIN ISO Certified to weld aluminum, and has is Board Member of ICAR having served on the Executive Board for about 5 years.  In this podcast, Mark discusses how to safely and effectively perform repair and maintenance for electric vehicles (EVs) including: Necessary education and training for service repair professionals working on EVs in shops Safety precautions and protocols for de-energizing high voltage systems, and recommended uniform and tools to be used while repairing EVs Recommendations for safe layout and architecture of shops repairing EVs, and necessary equipment for the repair, transport, and disposal of EV batteries The availability and accessibility of OEM repair procedures to all shop owners, including repair procedures for electric vehicles 

In this episode, we welcome Jeff Buckley, ASA Member from Midlothian, Texas.Jeff is the owner of My Father's Shop and he is helping lead efforts to give back to high schools around the nation.Most recently, he has donated five vehicles to the automotive program at Vanguard High School in Mesquite, Texas to help automotive instructors train their students. But it isn't all about the vehicles. Jeff also shares how his work started with high schools and several ideas that other Shop Owners can do to help the next generation in and around your community.

Episode 114 – What's Now, What's New and What's Next at the ASA PodcastIn this episode, we pass the microphone to the next generation as Kathryne Buckley-Tessem assumes her role as Director of Industry Relations and the new host of the ASA Podcast. This will be Tony Molla's last episode as he moves into retirement and introduces Kathryne with an in-depth interview covering her new duties with the association and the plans for the future of the ASA Podcast, Wednesday Webinars and much more!Listen in as Kathryne and Tony share their thoughts on what's now, what's new and what's next at ASA and how the association continues to evolve to meet the needs of ASA members in the 21st Century. Topics include:·         Kathryne's experience as Executive Director of ASA-Texas and growing up in the industry.·         Her new responsibilities as staff liaison with both Mechanical and Collision Operations Committees.·         Thoughts on taking over as host of the ASA Podcast.·         Working with the Marketing & Communications department to continue the popular ASA Webinar Wednesday series of virtual educational opportunities.·         Kathryne's excitement on being part of the team at ASA National Headquarters and looking forward to working with the next Regional Executive Directors.·         The rundown on the Wednesday Webinar schedule for the first Quarter of 2022.·         Tony's thoughts on retirement and the largest generational change to happen in the history of the automotive service industry and how it will shape our future.

Episode 113 – Meet Mary Steele, Regional Executive Director of ASA Southeast RegionThe Automotive Service Association (ASA) recently announced a significant change to their business model, moving to a regional structure and a lower-cost, subscription-based dues model. As of one of the oldest National Associations representing independent mechanical and collision repair shops in the U.S. evolves to meet the challenges of our rapidly-changing industry, new Regional Executive Director positions have been created and are currently being filled. The latest announcement was the appointment of Mary Steele as the Regional Executive Director of the ASA Southeast Region, one of six areas that together cover the nation. Listen in as we talk with Mary about her background and experience in the automotive industry, and her thoughts on her new role with ASA.Steele is based in Stuart, Florida and will report to Blair Calvo, Vice President of Regional Services at ASA.In this episode, Mary talks about the opportunities she sees in training and customer service as ASA positions itself to better serve its members as the largest generational shift in the history of the automotive service industry continues and a new cadre of younger shop owners prepare themselves to take the industry into the future. This is another in the ASA Podcast series to help ASA members get to know more about the new leadership and direction of the Automotive Service Association and the plans for helping shop owners meet the challenges of the 21st Century. Hear all about it as Mary discusses:·       Her background as a shop member and history with ASA in Pennsylvania and Florida.·       The opportunity she sees in growing the Southeast Region under the new regional model by providing the kind of customer service the members want.·       Creating a focus on the next generation now taking their place as leaders in the automotive service industry.·       The existing and planned benefits now being explored to improve the value of an ASA membership.·       The important legislative advocacy ASA's Washington Office brings to the industry by being the only organization advocating for and representing the independent shop owner community exclusively on Capitol Hill and State Houses across the country.·       How ASA will continue to help members develop their business and themselves through training and interaction with their peers in new ways and why communication is key.·       How the existing training events will be incorporated into the new structure and why the importance of training is an 11 on a 10-point scale.·       How the new structure and direction is positioned to bring representation, training and events, along with opportunities for networking and education delivered how and where the members want it. ·       How the new structure is helping ASA evolve into one of the next-generation national associations that can help the industry speak with One Voice.·       For more information, you can reach Mary at southeast@asashop.org. 

The Automotive Service Association (ASA), in partnership with the Alliance for Automotive Innovation, presents the 8th annual Technology and Telematics Forum as a monthly podcast series. Listen to the first episode in this series, entitled “A Changing Fleet”, featuring industry experts Wayne Weikel and Bob Redding discussing the future of electric vehicles, the legislative and regulatory status of electric vehicle implementation, and the investments of auto manufacturers and independent repair shops to prepare for an “all-electric” future. REGISTER HERE to be alerted about future Technology and Telematics Forum Podcast episodes, and to receive exclusive news about cutting-edge industry technologies, including electric and automated vehicles.   Wayne Weikel is the Senior Director of State Affairs at the Alliance for Automotive Innovation. In this role, he serves as the primary liaison for Auto Innovators' interaction with state officials across the Northeast. Wayne is an expert in a diverse portfolio of public policy issues, telematics, consumer privacy, and electric and automated vehicles.  Bob Redding is the Washington, D.C. representative for the Automotive Service Association (ASA). For the last 20+ years, Bob has advocated for the rights of independent repairers on both the federal and state levels. In this podcast, Bob and Wayne discuss: ·         Federal and state electric vehicle legislation, including the recently passed Infrastructure Investment and Jobs Act and the in-process budget reconciliation package. ·         The massive investments being made by auto manufacturers in a push towards developing and deploying a national electric fleet.·         Issues and opportunities in establishing a national network of electric vehicle charging stations.·         What independent repair shop owners and other industry members can do to prepare for a changing fleet. 

Episode 111 – Meet Mike McManus, Regional Executive Director of ASA Great Lakes RegionThe Automotive Service Association (ASA) recently announced a significant change to their business model, moving to a regional structure and a lower-cost, subscription-based dues model. As of one of the oldest National Associations representing independent mechanical and collision repair shops in the U.S. evolves to meet the challenges of our rapidly-changing industry, new Regional Executive Director positions have been created and are currently being filled. The latest announcement was the appointment of Mike McManus as the Regional Executive Director of the ASA Great Lakes Region, one of six areas that together cover the nation. Listen in as we talk with Mike about his background and experience in the automotive industry, and his thoughts on his new role with ASA.McManus is based in Wisconsin and will report to Blair Calvo, vice president of Regional Services at ASA.In this episode, Mike talks about the opportunities she sees as the organization positions itself to better serve its members in our post-COVID and pre-electrified industry. This is another in the ASA Podcast series to help ASA members get to know more about the new leadership and direction of the Automotive Service Association and the plans for helping shop owners meet the challenges of the 21st Century. Hear all about it as Mike discusses:·         His background in association management and unique qualifications to help grow ASA membership in the Great Lakes Region.·         The opportunity he sees in growing the Great Lakes Region by listening to the needs of the membership.·         His plans for outreach, including roundtables and events to those thousands of shop owners who are not currently part of an association.·         The existing and planned benefits now being explored to improve the value of an ASA membership.·         The critical and unique value ASA's Washington Office brings to the industry by being the only organization advocating for and representing the independent shop owner community exclusively on Capitol Hill and State Houses across the country.·         Why the new ASA structure has been created to provide better strength in numbers and how it can help members develop their business and themselves through training and interaction with their peers in new ways. ·         Why participation and communication is key.·         How the new structure and direction is positioned to bring representation, training and events, along with opportunities for networking and education delivered how the members want it. ·         How the new structure is helping ASA evolve into one of the next-generation national associations that can help the industry speak with One Voice.·         For more information, you can reach Mike at greatlakes@asashop.org.

Episode 110 – Julie Massaro Named Regional Executive Director of ASA Mountain RegionJulie Massaro is currently the Executive Director of the ASA Colorado Affiliate, but all that's about to change. ASA recently announced a significant change to their business model, moving from a affiliate-based structure to a regional structure, as of one of the oldest National Associations representing independent mechanical and collision repair shops in the U.S. evolves to meet the challenges of our rapidly-changing industry. As part of that evolution, Julie Massaro has been named the Regional Executive Director of the ASA Mountain Region, one of six areas that together cover the nation.Listen in as Julie talks about her time with ASA and the opportunities she sees as the organization positions itself to better serve its members in our post-COVID and pre-electrified industry. This is the first of a series to help ASA members get to know more about the new leadership and direction of the Automotive Service Association and the plans for helping shop owners meet the challenges of the 21st Century. Hear all about it as Julie discusses:·         Her background in association management and unique qualifications to help grow ASA membership in the Mountain Region.·         How her ongoing learning philosophy has prepared her for this new opportunity.·         The plans for outreach to those thousands of shop owners who are not currently part of an association.·         Why the new ASA structure has been created and how it can help members and their teams improve and develop themselves through training and interaction with their peers in new ways.·         Insight into the new types of benefits being explored by talking with shop owners about what they see as their biggest needs.·         The critical and unique value ASA's Washington Office brings to the industry by being the only organization advocating for and representing the independent shop owner community exclusively on Capitol Hill and State Houses across the country.·         How the new structure and direction is positioned to address the fragmented nature of our industry to speak with One Voice.

Episode 109 – The Joy of HiringMaylan Newton of Educational Seminars Institute (ESi) is a well-known speaker and business coach with a lifetime of automotive industry experience. He's also known for providing business tips and real-world experience to educate shop owners on best practices to enhance the success of their business. He's also an author and his latest book, The Joy of Hiring takes the mystery and fear out of the most stressful and anxiety-inducing activity all business owners and managers face.As CEO of Educational Seminars Institute (ESi), Maylan's team of educators and coaches provide independent repair shop clients with up-to-date full-facility training for the management team and personnel. Without the right team in place, any business will struggle, and in his latest book, Maylan offers guidance on turning interviewing and hiring into a scientific process that can be duplicated to produce consistent results. Hear all about it as Maylan discusses:·         How he got started in the automotive industry and the background that helped make him one of the most effective business coaches out there.·         Why hiring is one of every employer's worst fears.·         How to attract and recognize the best employees.·         Ways to identify an ideal candidate based on your business needs.·         Valuable insights and resources to help you create a hiring package.·         How to set expectations and what to do when they're not met.·         How hiring the right employee helps improve your business reputation and profitability.·         The Joy of Hiring is available in print and e-book formats on Amazon.com

Episode 108 – Remembering Bob GreenwoodOn Thursday, September 9th, the automotive service industry lost one of its most visionary business development trainers when Bob Greenwood passed away suddenly at the young age of 71. Our thoughts and prayers are with Bob's family at this most difficult time, and we hope they find comfort in the outpouring of sympathy from the many in our industry who were mentored and had their lives touched by Bob's wit and wisdom.  We interviewed Bob on October 21, 2020 where, in the midst of a pandemic, he shared his vision for elevating the automotive industry with a new way of looking at the business of automotive service and repair. Bob presented his new Business Development Class in partnership with the Automotive Service Association, and it was extremely popular. In fact, another 2021 Level 1 class was being promoted to launch in September when we received the tragic news of Bob's passing.In memory of Bob and the good work he did, here is a rebroadcast of that recorded 2020 interview wherein Bob shares his vision for a better tomorrow. He was a good friend and mentor to many and did much to help our ASA members grow their business and achieve success. He was, simply, a good man. He will be deeply missed.Bob Greenwood, AMAM, was president and CEO of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). With over 40 years of Business Management experience within the Independent sector of the automotive aftermarket in North America, Bob was widely recognized as one of the best business development coaches in the industry. The changes we're facing due to the pandemic require that we think differently. To answer this need, Bob created a new Level 1 Business Development class presented by ASA to explain that new way of thinking about the business of automotive service and repair. It's something everyone can do that doesn't require anything but an open mind to succeed! Hear all about it as Bob discusses:·       How the independent repair shop community is evolving from a trade into a profession.·       Where net profit is being missed out of your current business coming through the door.·       An in-depth look at Bob's new Level 1 Business Development course and how it can help analyze your business to see precisely where net profit is being missed.·       How thinking differently can boost your business and develop your employees into a high-performance team.·       The process for developing a professional business that will have great value when the time comes to sell.·       How the eight, engaging, one-hour sessions provide a classroom feeling with interaction available during the class and beyond with a personal touch.

Episode 107 - MSO Symposium Celebrates 10th AnniversaryThe MSO Symposium is an annual event hosted by the Automotive Service Association. It's content is directed by many of the most experienced, high-growth executives from the leading Multi-Shop Operations, or MSOs in the automotive collision repair industry. Focal points of the event include opportunities to learn from industry peers, acquire knowledge from field experts on trends and topics that influence the collision repair business, and discover equipment and service offerings made for collision repair business success. The 2021 MSO Symposium will be held on November 1st, at the Mandalay Bay in Las Vegas as a live, in-person event. Attendees can expect to gain useful and original information from key decision-makers and industry influencers, that will help guide businesses today and into the future. To give you a better idea of the valuable information shared at the MSO Symposium, here's an ASA Podcast from the 2019 event. It's an interview with two MSO's, one from the U.S. and one from Canada that will give you an idea of why you need to be there! ·       Jim Keller, President of 1Collision and Larry French, VP of Sales and Marketing of CSN Collision Centers provide their impressions of what they found most compelling about the 2019 MSO Symposium. ·       The 2021 MSO Symposium is designed to provide market insights and important information for those businesses whose operations often span multiple states.·       The event is scheduled to begin at 10 am Pacific time and features a unique lineup of presentations and panelists.·       Topics for the 10th Anniversary MSO Symposium include industry trends such as vehicle scanning, diagnostics, and the move toward electrification of the vehicle fleet. ·       MSO's attending will also hear from industry experts on estimating, First Notice of Loss, and economic topics related to national and global administrations, consolidations, post-pandemic influencers and much more!·       The one-day conference will conclude with an evening reception and 10th Anniversary MSO Symposium celebration. ·       For more information, or to register, visit www.msosymposium.com 

Episode 106 – HEV's and BEV's: You're Probably More Ready Than You ThinkThere are few individuals outside of the engineering community that know hybrid-electric vehicles as well as Craig Van Battenburg. As the founder and owner of Automotive Career Development Center (ACDC), Craig is acknowledged as one of the foremost experts on hybrid-electric (HEV) and battery-electric (BEV) diagnosis, service and repair. For the past 20 years, he's been training shop owners and technicians on what they need to know to incorporate hybrid and electric vehicles into the service mix in their shops. In short, Craig knows a lot about what independent shop owners need to consider in terms of equipment and training if they're thinking about getting into the HEV or BEV service business. From Craig's perspective, it's all good news!Listen in as Craig shares his wisdom on everything electric, including:·       Why he closed his repair shop and opened ACDC to help prepare the automotive service industry for an electric future.·       His advice on what shop owners need to do to prepare to service battery electric vehicles.·       What sort of equipment a shop already doing hybrid service needs to add beyond what they already have to begin servicing BEV's?·       The investment in training and equipment necessary to service what's on the road today and what's coming tomorrow.·       The wisdom of incorporating a HEV/BEV technician development program within the shop training program.·       The differences and similarities between what a technician needs to know to service hybrids vs. battery electric vehicles.·       Craig's thoughts about how quickly the vehicle fleet will become more electrified to the point where they represent more than a small fraction of the vehicle fleet.·       Valuable advice for shop owners thinking about making the investment in either growing or getting into the HEV/BEV service market.·       For more information visit www.fixev.com

Episode 105 – ASA Past Chairman Makes A DifferenceBob Wills is the owner of Wills Auto Service in Battlecreek, Michigan. He's also an Accredited Automotive Manager (AAM), past chairman of ASA and someone who has given much to the automotive service industry he loves. Bob recently ended his term as Chairman of the Automotive Service Association (ASA) and announced his retirement. As one of the cadre of baby boomers deciding that it's time to pass the torch to the next generation, we thought it would be fun to catch up with Bob and talk to him about his career in the automotive service industry to help inspire those who currently strive to fill what are often pretty big shoes. Listen in as Bob talks about how his time with ASA has helped shape the successful shop owner he became, and how he sees the association playing a key role in the lives of those who are now following him to create our future.Listen in as Bob shares his lifetime of experience on:·       How he got started in the automotive service industry and his first shop.·       His background working in his father's shop and why he chose this career.·       His service in the military and in law enforcement and how that connection steered him into opening his own shop.·       His time with ASA and what do he sees as the biggest benefit he received from being involved with ASA as a lifetime member.·       How he volunteered his time and talent to ASA, which led to his involvement with ASA Michigan and eventually working on the ASA National Board of Directors.·       What it was like being the ASA Chairman during the COVID pandemic, and how he and the ASA Board responded to the challeng.·       His passion for politics and the importance of having an ASA representative in Washington, D.C.·       His personal experience working on legislative issues, participating in many Fly-Ins, and how ASA has made a significant difference in representing its members over the years.·       His advice to someone who is thinking about an automotive career.·       His plans for retirement and staying involved with the industry and ASA.·       The appreciation he feels for the many friends he's met along the way.

Episode 104 – Electrification: The Next StepWith rising concerns of environmental change and the continuing advance of technology, there's been a lot of talk lately about the impact of electrification and what it means to the average automotive repair business. This episode begins our exploration of what's now and what's next in electric powertrains as we talk with Tony Mossuto, owner of Everything Automotive in Jacksonville, Florida. Tony's shop has been providing hybrid vehicle service for about three years now, and it represents about 3% of his business. He's ASE-certified as a Light Duty Hybrid/Electric Vehicle Specialist (L3), among other certifications. “Change won't happen overnight,” Tony says, “And the independent repair shops have been dealing with changing automotive technology all along. This is no different.” As he points out in this podcast, a lot of the maintenance work will involve familiar systems like brakes, steering & suspension, tires, electrical and diagnostic work. What will change is the need for the knowledge and equipment necessary to deal with advanced computer networks and control systems unique to EVs.Listen in as Tony shares his thoughts on such topics as:·       Why hybrids and electric vehicles are here to stay.·       The importance of getting trained before jumping into the market.·       Why most repair shops will continue to service both EV and ICE vehicles.·       The impact of electric vehicles in the shop.·       What new equipment will be required to service EV's.·       Why shops servicing hybrids are probably already equipped to handle EV's.·       What training is now available to help prepare for an electric future.·       The value of virtual EV training to himself and his technicians.·       The concerns over battery recycling and what is being developed to handle this.·       The growing need for more individualized training for different OEM systems.·       The challenge of finding service information on hybrids and EVs on some vehicles.·       The amazing talent we already have in our industry and the rise of a new crop of technicians to take us to the next level.

Episode 103 – Protect Your Business from the Growing Threat of RansomwareIn response to a growing number of ransomware and other cybersecurity attacks, the U.S. Department of Justice (DOJ) and the U.S. Department of Homeland Security (DHS), together with federal partners, have launched StopRansomware.gov, a website created to combat the threat of ransomware. In this episode, Steven Shipe, Business Development Manager for DELL Computers discusses the threat of malware and ransomware, why it's real and what shop owners should be doing to protect their business, employees and customers from cyberattacks. You'll also find more information for ASA members to access three recent webinars on the topic of cybersecurity available in the webinar library.In a press release announcing the new government website, Attorney General Merrick Garland said: “The Department of Justice is committed to protecting Americans from the rise in ransomware attacks that we have seen in recent years. It is critical for business leaders across industries to recognize the threat, prioritize efforts to harden their systems and work with law enforcement by reporting these attacks promptly.”Secretary Alejandro Mayorkas of the Department of Homeland Security added: “As ransomware attacks continue to rise around the world, businesses and other organizations must prioritize their cybersecurity. Cyber criminals have targeted critical infrastructure, small businesses, hospitals, police departments, schools and more. These attacks directly impact Americans' daily lives and the security of our nation. I urge every organization across our country to use this new resource to learn how to protect themselves from ransomware and reduce their cybersecurity risk.”Listen in as Steven shares his thoughts and philosophy on such topics as:·       How and why cyberattacks like ransomware are a growing threat to small businesses.·       The roughly $350 million in ransom paid to malicious cyber actors in 2020, a more than 300% increase from the previous year. ·       How these cyberattacks continue to grow and the fact that there have already been multiple notable ransomware attacks in 2021.·       How StopRansomware.gov establishes a one-stop hub for ransomware resources for individuals, businesses and other organizations.·       How cyberattacks can happen and what the most common vulnerabilities are in the shop through such things as customer wifi and email.·       Why it's important to keep your antivirus programs and firewalls up-to-date.·       The importance of training your employees in safe email practices.·       What support is available to help assess your current security and make improvements.·       Three webinars available to ASA members through the ASA Webinar Library in the member portal.

Episode 102 – Never Stop LearningSteve Wuesthoff is a veteran and owner of PRO-CAT Auto Service in Toms River, NJ. He's also a World Class Technician with a mission to help other shop owners succeed. From his passion for learning to his commitment to share what he knows as a shop owner and technician, Steve represents the best of the best in our industry. Hear all about it as Steve discusses the many ways he's decided to give back to the automotive service industry, and his plans for doing that well into retirement. It's an exercise in excellence that can benefit us all. Listen in as Steve shares his thoughts and philosophy on such topics as:·       What he learned serving in the U.S. Army and how that impacted his career choice to open a repair shop.·       How achieving World Class Technician status inspired him to continue learning.·       Why sharing his expertise and experience contributes to developing tomorrow's technicians through his involvement with his local CTE program Advisory Council.·       The many other ways he gives back to the industry and his community.·       What he sees as the greatest challenges facing our industry, and why he thinks we're up to meeting them.·       His unusual succession plan to become a coach in retirement.·       Steve's advice to new shop owners entering what has become a fast-changing industry.

Episode 101 – Collision Programs Closing at Alarming RateIt's no secret that Career & Technology Education (CTE) programs at the secondary and post-secondary school level have been struggling, but the issue is particularly acute when it comes to collision repair CTE programs. In this episode, we talk with George Arrants, VP of the ASE Education Foundation, on the rapid decline in collision CTE programs and the implications for the collision industry. Although this decline has been going on for some time, the reasons behind it may surprise you. Reversing this trend is not just important to ensuring an ongoing supply of properly-trained, entry-level technicians—it's critical to the future success of the collision industry. Listen in as George comments on topics such as:·       His industry background and role at the ASE Education Foundation.·       How the ASE Education Foundation accredits secondary and post-secondary CTE programs and supports apprenticeships.·       The declining number of collision CTE programs in the United States.·       The real reasons behind the closing of collision CTE program and what needs to be done to reverse this trend.·       The serious impact this has on finding the technical talent we need in collision shops to ensure our future success.·       What the collision industry can do to help address this issue.·       Why other segments of the repair industry don't suffer from the same declines and what we can learn from their experience.·       How ASA members can help to support CTE programs in their local communities.·       Why raising awareness of this growing problem should be a top priority within the collision industry.

Episode 100 – ASA Chairman Plans for the FutureIn a special ASA Podcast to mark our 100th Episode, meet Fred Hules, the newly-elected Chairman of the Automotive Service Association. Fred steps into the role after working as Chairman-Elect with previous chairman, Bob Wills through the lockdowns and chaos of 2020. But if coping with the pandemic was a challenge, Fred sees 2021 as the opportunity for ASA. From a rededication to growing the association, to improving our communication on the true ROI of membership, he shares his vision for the immediate future, while remembering the work of so many that came before us to build a national association that has and continues to make a difference in the automotive service industry. Listen in as Fred comments on topics such as:·         His past experience, which led him to open his own business.·         How he grew that business over the years with the help of his peers in ASA.·         His thoughts on taking the helm after a tumultuous 2020.·         Setting ASA priorities as we come out of the pandemic.·         Focusing on growing ASA and reaching out to new members.·         The agenda for 2021-22.·         What he sees as the greatest challenges facing all associations.·         Getting back to live events.·         Remembering and thanking the volunteers and many others who work to support the ASA mission of service to the membership. 

Episode 99 – ASA-Texas Focuses on GrowthIn this episode, we continue our conversation with Kathryne Buckley-Tessem about her role as the Executive Director of ASA-Texas. In the second of two podcasts, she talks about how the ASA-Texas Board is focused on growing the membership in the affiliate organization as we all continue to recover from the impact of the pandemic. From creating new systems to deal with a changing industry, to working with her volunteer leadership to learn all she can, Kathryne shares her views on the most pressing issues facing the organization and the opportunities she sees ahead for meeting existing ASA members and recruiting new ones. Listen in as Kathryne shares her thoughts on:·         The structure of ASA Texas and how it's organized·         Her role as Executive Director and how her background and experience will help grow the organization.·         Looking forward to meeting the ASA members at Chapter meetings.·         Leveraging her experience in sports marketing to promote ASA-TX meetings & events.·         The makeup of the ASA-Texas leadership and how the volunteers play a key role in supporting ASA programs and events.·         Sharing her thoughts on some goals, plans and the vision for ASA-Texas·         Her take on the biggest challenges facing ASA-Texas·         Visit the ASA-Texas website at www.asatx.org to learn more·         You can contact Kathryne by email at asatexasinc@gmail.com

Episode 98 – Growing Up in the BusinessKathryne Buckley-Tessem is the new Executive Director of ASA-Texas. She's also the daughter of Jeff Buckley, a name many of us are familiar with from his shop video's. In the first of a two-part podcast, we talk with Kathryne about growing up in the business and how it helped her discover her desire to serve. She also shares her personal story about how she moved from the world of sports management to her present position with ASA-TX. Along the way, Kathryne offers a glimpse into the lives of a family who has made a difference in their local community and our industry. It's a story with a few surprises.Listen in as Kathryne shares her thoughts on her father, Jeff, her family and her own interesting journey on the path to serve as she discusses:·       Her love for athletics in high school and growing up·       Achieving her degree in Sport Management at Texas A&M University·       Working with amateur and professional sports organizations·       How starting a family changed her professional life·       Why she transitioned from working in the sports industry to event & non-profit consulting·       Her passion for helping and serving others·       Growing up in the industry with her father, Jeff Buckley·       How the family came to settle in Midlothian, TX when Jeff found the perfect location for the shop he always wanted.·       The story of how My Father's Shop got its name and what it really means.

Episode 97 – The Future of the Automotive WorkforceIn this episode, we talk with Kim Hickey, Client Fulfillment Director, Coach and Trainer at the Automotive Training Institute. Kim moderated the panel on the Future of the Automotive Workforce and raised some of the thorniest issues we face as an industry in attracting, developing and keeping the technical talent we all need now and for the future. From the evolution of what it means to be an automotive technician, to facing our own shortfalls in taking direct action in meeting the challenge, in many cases we have no one to blame but ourselves for the situation we find ourselves in today. Hear all about it as we explore what we don’t know, what we need to change and what we need to do to ensure that we’ll have the business and technical talent we’ll all need to survive and thrive in the 21st Century.In this episode, Kim shares her thoughts on how the Future of the Automotive Workforce panel came about and how it explored the most challenging issues facing show owners today. Hear all about it as she discusses:·       How Kim got started in the automotive service industry with her own shop in Arizona and found her calling as a coach, mentor and trainer with ATI.·       How Kim personally works to train the next generation of trainers in the industry.·       Why there’s a shortage of technicians and people getting into our industry.·       What the industry is doing to address these shortages.·       Where we’re falling short in cultivating the talent we do see coming into the shop.·       How the requirements for becoming an automotive technician have evolved.·       What we need to do as an industry to help the educational system increase the supply of new technical talent.·       The biggest barriers to those thinking of entering our industry and the cost involved in education, training and tools.·       How the competition for the technical talent we need goes far beyond our own industry and who those competitors are.·       Why we’re not doing nearly enough to tell our story about how the automotive industry can offer a rewarding, secure career with opportunities for growth and advancement that remain largely unknown and unappreciated by parents and career counselors.·       For more information, you can contact Kim at khickey@autotraining.net

Episode 96 – Virtual Interactive Diagnostic Challenge Combines Fun and LearningIn many ways, the recent ASA X50 Conference & Expo provided the opportunity to try some new things. One great example of this was the Interactive Diagnostic Challenge presented by Brin Kline and Rich Falco, with the support of CTI, WTI, and Training by Techs. At the heart of all associations is the need to provide relevant information and ongoing learning to the membership, and the past year presented some unique challenges to accomplishing that goal. With the sudden reliance on virtual events came a new appreciation of the value such events can provide. From savings on training expenses for travel, lodging and meals, to the opportunity to receive important training information at your convenience via recorded sessions, panels and vendor interaction. It’s become more and more obvious that even the live events will have a virtual component going forward, and some of those virtual components will represent fun ways of learning while building relationships through cooperative competition. In this episode, Brin and Rich share their thoughts on how the Interactive Diagnostic Challenge came about and how it became one of the most successful sessions at the ASA X50 Conference. Hear all about it as they discuss:·         How they share their knowledge and experience as successful shop owners through training.·         How the Interactive Diagnostic Challenge was created and why.·         The process of developing a fun, interactive way of sharpening diagnostic skills through friendly competition.·         Why the X50 Conference was the perfect venue to introduce this new virtual training opportunity.·         What they learned from the experience to improve and grow the virtual training experience.·         The teamwork involved in building the first Interactive Diagnostic Challenge.·         The feedback from those involved and how this might impact virtual events to come. 

Episode 95 – Gary Smith on the Need for PWM TrainingKeeping up with automotive technology requires ongoing training. That’s particularly true when it comes to learning more about Pulse Width Modulation (PWM). Gary Smith of DiagNation knows that better than most, but these days it’s as much about radio frequencies as it is basic electricity. The type of things we need to know about range from basic electrical components and circuits to how transistors affect current flow and signal generation in order to properly interpret waveforms. Gary talks about developing new types of test equipment to measure radio frequency signals, which offers the potential for faster and less-invasive test procedures. It’s not just about what we’re learning, but how we’re learning it! If you want a look ahead to where we’re going with automotive control systems, this podcast is for you!Among the many topics discussed, you’ll hear about:·       Part of the gap between training and understanding comes down to the basics.·       Understanding the physical mechanism and the electrical behavior behind it is more important than ever before.·       Knowing how Pulse Width Modulation in its base form works allows one to expand their diagnostic capabilities between different models and manufacturers.·       How to work the basics into advanced training to enhance your understanding of what the test equipment is telling you.·       How modulation works and is used in modern automotive applications.·       Why understanding signal processing allows you to improve your diagnostic skills to answer over 90% of all diagnostic questions you encounter.·       The role of Pulse Width Modulation in ADAS control systems.·       Why you’ll never outgrow the knowledge of basic signal processing.·       How much of this training applies to the new challenges technicians will face as the vehicle fleet moves towards electrification.

Episode 94 – ASA Welcomes Mark Mills Back as the Advance Auto Parts Sponsored Benefit Provider RepresentativeChange is a constant in the automotive service industry, with roles and responsibilities shifting on a regular basis. In this episode, we welcome back Mark Mills as the representative for Advance Auto parts, one of the Sponsored Benefit Providers providing support, training and benefits to help ASA members drive their business forward. This podcast was recorded just before the ASA X50 Conference and Expo. Hear all about it as Pete and Mark fill us in on some of the new resources available to ASA members to improve communication with their customers and build trust and confidence in that relationship. Among the many topics discussed, you’ll hear about:·         Mark talks about his history working with ASA members as one of our sponsored benefit providers and his new role managing the regional sales team.·         Mark’s plans for growing the support Advance provides for ASA members as part of his new responsibilities.·         Pete’s new role as his responsibilities grow within Advance as he discusses the latest updates to the Advance Auto Parts program for ASA members.·         The training support Advance provides as part of the ASA program.·         The upgraded labor warranty to 24 months/24,000 miles.·         Some of the new benefits being added to the Advance program, and a few you may not be aware of, like roadside assistance for Diehard batteries.·         The ongoing virtual training available from Advance to help your technicians keep up with rapidly advancing automotive technology, like the Virtual Classroom.

Episode 93 – The ASA X50 Conference Offers Outstanding Value!The ASA X50 Conference & Expo is a new virtual training and trade show event with a twist. With 50 of the top trainers in the industry, a convention-center feel, and opportunities for networking, one-on-one vendor meetings, and much more, it’s a two-day event that delivers a truckload of value! In this episode, we talk with Ray Fisher, ASA President & Executive Director on why you need to be there and how the time spent will help you drive your business forward. Listen in as Ray describes the cooperative effort between ASA National staff, the ASA Affiliates and the many industry partners and supporters who helped bring the X50 Conference and Expo to life! From the very affordable training to the networking, exhibits, forums and fun, the X50 Conference is a virtual experience unlike any other you’ve seen. Come and join us for the learning, insights, information and prizes being awarded during the event! Whether you have a mechanical or collision repair business, the X50 Conference has something for every member of your team. It all happens April 30 – May 1st. Registration is open now at ASA X50 Automotive Conference & Expo (vfairs.com). It will be time well spent!·       Experience the wide choice of management and technical training sessions that will help you develop your team and drive your business forward.·       Attend the Technical and Management training and discussions on the latest trends in the automotive service and collision industry with some of the top trainers in the industry.·       Take advantage of the unique networking experience with industry experts in an interactive, virtual forum.·       See and learn more about the top products and services from X50 sponsors and vendors that will help you build efficiency in both front and back of your business.·       Join us for Happy Hour in the lounge and maybe take home one of the special prizes in store for the lucky winners!·       Remember, all sessions will be recorded for later, on-demand viewing for up to four weeks after the event.·       Get the latest information from the OEM’s that will be there to share technical training and their thoughts on vehicle electrification and what it means for your business and the automotive service industry in the years ahead.·       Registration is open, but time is running out! To see all of the training sessions available, click the link above, or visit the ASA Website at www.asashop.org to register and view videos and other details of the ASA X50 Conference.

Episode 92 – The ASA X50 Conference Offers Something for Everyone in the Shop!The ASA X50 Conference & Expo is a new virtual training and trade show event with a twist. With 50 of the top trainers in the industry, a convention-center feel, and opportunities for networking, one-on-one vendor meetings, and much more, it’s a two-day event that delivers a truckload of value! In this episode, we talk with X50 sponsors Jim Gray from AutoZone, Pete Massini from Advance Auto Parts and Steven Shipe from Dell Computers on what you’ll find at their virtual exhibit booths. Find out about some of the show specials and prizes being awarded during the event! Whether you have a mechanical or collision repair business, the X50 Conference has something for every member of your team. It all happens April 30 – May 1st. Registration is open now at ASA X50 Automotive Conference & Expo (vfairs.com). Hear all about why you need to be there!·       A wide choice of management and technical training sessions that help you develop your team and drive your business forward.·       Technical discussions on the latest trends in the automotive service and collision industry.·       A unique networking experience with industry experts in an interactive, virtual forum.·       Top products and services from X50 sponsors and vendors that will help you drive your business forward.·       Special prizes in store for the lucky winners!·       All sessions will be recorded for later, on-demand viewing for four weeks after the event.·       The latest information on vehicle electrification and what it means for your business and the automotive service industry in the years ahead.·       To see all of the training sessions available, click the link above, or visit the ASA Website at www.asashop.org to register and view videos and other details of the ASA X50 Conference.

Episode 91 – The ASA X50 Conference Offers Insights into OEM TechnologyThe ASA X50 Conference & Expo is a new virtual training and trade show event with a twist. With 50 of the top trainers in the industry, a convention-center feel, and opportunities for networking, one-on-one vendor meetings, and much more, it’s a two-day event that delivers a truckload of value! In this episode, we talk with Maryann Croce about her class on The Invisible Culture, along with Mark Allen from Audi and Jason Sanders from Nissan about some of the new technology from the OEM’s that will impact both mechanical and collision shops in the years ahead. Whether you have a mechanical or collision repair business, the X50 Conference has something for every member of your team. It all happens April 30 – May 1st. Registration is open now at ASA X50 Automotive Conference & Expo (vfairs.com). Hear all about why you need to be there!·       A wide choice of management and technical training sessions that help you develop your team and drive your business forward.·       Technical discussions on the latest trends in the automotive service and collision industry.·       A unique networking experience with industry experts in an interactive, virtual forum.·       All sessions will be recorded for later, on-demand viewing for four weeks after the event.·       The latest information on vehicle electrification and what it means for your business and the automotive service industry in the years ahead.·       To see all of the training sessions available, click the link above, or visit the ASA Website at www.asashop.org to register and view videos and other details of the ASA X50 Conference.

Episode 90 – The ASA X50 Conference & Expo Offers Top Trainers!The ASA X50 Conference is a new virtual training and trade show event with a twist. With 50 of the top trainers in the industry, a convention-center feel, and opportunities for networking, one-on-one vendor meetings, and much more, it’s a two-day event that delivers a truckload of value! In this episode, we talk with Kim Walker, Roger Cada and Scott Brown about some of the training sessions you’ll find available from the best trainers in the industry. Whether you have a mechanical or collision repair business, the X50 Conference has something for every member of your team. It all happens April 30 – May 1st. Registration is open now at ASA X50 Automotive Conference & Expo (vfairs.com). Hear all about why you need to be there!·       A wide choice of management and technical training sessions that help you develop your team and drive your business forward.·       Technical discussions on the latest trends in the automotive service and collision industry.·       A unique networking experience with industry experts in an interactive, virtual forum.·       All sessions will be recorded for later, on-demand viewing for four weeks after the event.·       The latest information on vehicle electrification and what it means for your business and the automotive service industry in the years ahead.·       To see all of the training sessions available, click the link above, or visit the ASA Website at www.asashop.org to register and view videos and other details of the ASA X50 Conference.

Episode 89 – The X50 Conference Offers a New Virtual Experience!The X50 Conference is a new virtual training and trade show event with a twist. With 50 of the top trainers in the industry, a convention-center feel, and opportunities for networking, one-on-one vendor meetings, and much more, it’s a two-day event that delivers a truckload of value! Listen in as we begin a four-part series spotlighting what you’ll find, what you’ll learn and what you’ll experience at an event unlike any other in the automotive service and collision repair industry. In this episode, Julie Massaro (ASA-CO), Diana DeLeon (ASA-AZ) and Deb Bullwinkle (ASA-IL) talk about how the X50 Conference was created and all that is has to offer to attendees. It all happens April 30 – May 1st. Registration is open now at ASA X50 Automotive Conference & Expo (vfairs.com). Hear all about why you need to be there!·         Management and technical training sessions that help you drive your business forward.·         Discussions on the latest trends in the automotive service and collision industry.·         A unique networking experience with industry experts in an interactive, virtual forum.·         Information and equipment to enhance your business immediately.·         Breakout sessions, panel discussions and even a “Happy Hour” in our new digital environment.·         All sessions will be recorded for later on-demand viewing for four weeks after the event.·         The cooperative effort between ASA National and all of our Affiliates that created a unique industry experience.·         The first of four podcasts that will fill you in on all of the excitement and learning opportunities the X50 Conference has to offer!

Episode 88 – TechForce Foundation – Promoting “New Collar” Automotive CareersJennifer Maher is the CEO of the TechForce Foundation, a nonprofit 501 (c) (3) organization with the mission to champion students to and through their education and into careers as professional technicians. Their vision is to harness the collective resources of the transportation industry to develop tomorrow’s workforce of qualified technicians. TechForce makes it their business to increase awareness and enthusiasm for the profession and provide the resources to help access quality education for those with financial need and make the connection between future techs and the automotive service industry through mentorship and career development opportunities. Listen in as Jennifer discusses:·         The new TechForce Community resource being built right now.·         Their work in addressing the technician shortage for the auto, truck and collision industries, among others.·         How TechForce harnesses the power of the industry to help find and cultivate the technical talent the automotive service industry needs.·         The evolution of TechForce over the years from a scholarship organization into a bigger idea.·         The TechForce Community experience: LinkedIn meets Match.com·         The value of Gaming in the outreach for new talent.·         Creating a Career File for the next generation.·         Resources for finding scholarships, schools and automotive careers.·         Jointechforce.org allows you to create profiles to join the network and engage with other technicians, mentors, employers, education and more!·         Traveling the country to explain our “New Collar” careers in the automotive industry.·         Using technology to connect future techs globally.·         The Future Techs Rock and Techs Rock Awards.·         The Women Techs Rock Initiative.

Episode 87 – Advanced Vehicles Require Advanced Repair ProceduresToday’s vehicles are marvels of modern technology. From computer-controlled engine management to Advanced Driver Assist Systems (ADAS), even the most average car or light truck is a rolling computer network. Making sure all of these systems are working properly after a collision requires advanced equipment and highly-trained technicians, along with a new list of standard repair procedures to ensure a safe and complete repair. The investment in equipment and training alone is significant for collision repair facilities, and it’s reasonable to conclude that there must be a return on that investment to allow the business to continue investing in the people and equipment necessary to keep up with advancing vehicle technology. In this episode, ASA Collision Director Mike LeVasseur explains the work done by the ASA Collision Operations Committee in cooperation with other industry associations to help educate shops and insurance companies on the necessity of properly compensating shops performing pre and post-repair vehicle scans. Listen in as Mike discusses:·       Why ADAS-equipped vehicles need to be scanned for trouble codes as part of the estimating process for determining the true extent of collision damage.·       The process the ASA Collision Operations Committee (COC) used to identify the issues surrounding vehicle scanning.·       How the COC reached out to the Society of Collision Repair Specialists (SCRS) and Alliance of Automotive Service Providers (AASP) to work together as an industry to help find a solution to the compensation question.·       What the insurance providers need to know about how repair procedures are changing in the face of advancing vehicle technology.·       Why the recent ASA Position Statement on Vehicle Scanning is a great example of industry cooperation for the benefit of all collision repair shops nationwide.

Episode 86 – From Customer to General ManagerDan Levin discovered his passion in an unusual way-by accident. After traveling in Europe and college, he moved to Boulder, Colorado where he ran a rental car operation and became a customer of Pellman’s Automotive Service. One of those repairs resulted in finding his career path as an ASE Certified technician who worked his way up to become General Manager, thanks to the help, training and trust from independent shop owners Brad and Lisa Pellman, Dan is another of our next-generation leaders who believes strongly in his customers, his team and his own passion for the automotive service industry. Listen in as Dan discusses:· How buying a used International Scout led him to his career.· His role as General Manager at Pellman’s Automotive Service in Boulder.· His pride in being an ASE-Certified professional and work to help his technicians achieve Master Certification.· How hybrid vehicles represent a substantial piece of their market.· Why keeping his technicians up to speed on the latest technology is one of his biggest challenge, and how he meets that challenge.· Why finding qualified technicians is a matter of reputation and messaging.· How his best technicians often come from different parts of the country.· Maintaining a formal employee training program during COVID.· The attraction for and excitement he finds in the automotive industry.· The importance of investing in your employees.· Why overcoming perceptions of our industry is key to attracting the next generation.· The value of virtual training and the discussion it brings to the process.· How the business supports the community and vice-versa.· Why he couldn’t do it without his dedicated staff.· Developing his business skills through training and talking with peers.· How he sees ASA as critical to our industry’s success.

Episode 85 – Building a Future and Making a DifferenceJohn Glosek grew up in Pennsylvania loving golf and muscle cars. He built his first engine at 16 and worked in a machine shop, honing his automotive skills in high school. After earning degrees in business management and automotive technology, he followed his passion and now works for Steve Horvath as the Service Manager at Jeno’s Auto Service, Inc. in Littleton, Colorado. John is a thirty-something and one of the next generation of leaders in the automotive service industry. Listen in as John discusses:· How he found his love for anything automotive in a small town with lots of muscle cars and mentors.· His pride in being an ASE-Certified professional.· John’s insights into what he sees as the biggest challenges for himself and our industry.· What shop owners need to do to find and keep top technicians in the business.· Working with different generations in the shop.· How he grows entry-level technicians into Master Techs.· Keeping up with changing technology and how training needs to change.· The industry shift to electrical diagnosis and what’s on the horizon.· Maintaining his work/life balance.· The Hands of the Carpenter Charity everyone at Jeno’s supports.· How he’s preparing for what’s next and how ASA has helped his career.

Episode 84 – Great Ideas for Finding and Developing the Next Generation of TechniciansDave Hinz is the owner of Mastertek Auto Repair in Algonquin, IL. Like many in the automotive service industry, his interest in fixing what’s broken started early. He founded Mastertek in 2002 and never looked back. The opportunities for growth are there for those who recognize them, and Dave’s philosophy of treating customer like family have served him well over the years. That said, there are quite a few things that keep him up at night as he works toward building his business in the face of significant challenges for his shop in particular and our industry in general. His proactive involvement with his local college automotive program and a few high school programs show how shop owners can make a difference in attracting and training the talent we need to succeed! Listen in as Dave discusses:· His constant efforts to evolve and change.· How our industry is changing rapidly.· Succession planning for his son to take over the business.· The challenge of finding qualified technicians.· How virtual training has become in integral part of his process.· The generational differences when it comes to training.· His involvement with the Grow-A-Tech Scholarship.· How his work with the local high school and college automotive programs has provided insight into the next generation of technicians.· Why he’s working to make a difference in attracting the talent we need and providing a vision for the future for those interested in an automotive career.· How he’s giving back to the industry and the next generation.· The value of internship programs in developing young technicians.· Being part of the change at ASA-Illinois.· How ASA provides the voice for our industry and why ASA members are a vital part of the process.· How he keeps a work/life balance to avoid burnout and remember what’s important.

Episode 83 – Building on Your Passion and Giving BackBrian Smith is the owner of Gig Harbor Automotive Service in Washington State. He started in the business when he was 16 years old, working in a gas station for what would become his future father and mother-in-law. His journey to own his own repair shop will be familiar to many ASA members who represent the baby boomer segment of our industry. Brian learned on the job and earned Master Technician status, but along the way he realized his interests were more in line with working on the business rather than in it. That dream was realized in 2008 when he and his wife opened Gig Harbor Automotive Service. Listen in as he discusses:· Learning on the job and discovering his true passion.· How his involvement as an ASA member led him to find his shop in Gig Harbor.· How the COVID pandemic affected his diverse customer base and his business.· His preference for traditional live training, but appreciation for the virtual events.· Why finding qualified technicians is a major concern.· How apprenticeship programs may be one answer to the problem of finding talent.· His succession plan for the business.· How ASA has contributed to his success and the value he sees in getting involved with an association.· The challenges he sees facing the industry, such as providing proper compensation for the skill level necessary to be a successful technician.· Looking into innovative ways to attract the next generation into the industry.· His involvement with the Advisory Council of a local Career & Technology Education program.· What he does to achieve a work/life balance in today’s market.· How he’s giving back to help the next generation of shop owners just as he was helped.

Episode 82 – Growing Up in the Business and Preparing for the FutureJake McLaughlin is another one of our next-generation of business leaders in the automotive service industry. In this episode, Jake talks about how his dad, Randy, started as a mobile technician before founding the family business, National Automotive Repair in North Phoenix in 1997. He joined the National Automotive team ten years ago doing basic maintenance and learning the trade he grew up around. From the importance of taking care of your customers, to the challenges our industry faces in coping with the incredible pace of technological change, Jake offers his perspective on what we need to succeed. Listen in as he discusses:· Learning on the job and preparing to take over the business.· Working as a service manager while wearing a number of hats.· How he’s training to prepare for his future in the shop.· What he sees as his biggest challenges for taking over the business.· The importance of keeping up with advancing automotive technology.· Showing and promoting the many opportunities available in pursuing an automotive career.· Why ongoing learning is a given in any career these days.· How his business uses ASE Certification to help keep their technicians up-to-date.· The challenges in learning how to use new technology in the shop.· Why specialization may be the answer for some shops in coping with electrification.· How COVID has affected the business and how they’ve recovered.· Why using YouTube videos in their marketing works for them.· Maintaining his life/work balance with outdoor activities and being a fellow Podcaster talking about his bowhunting hobby at BowhuntingAZ.· His involvement with ASA Arizona and how ASA has helped his business and his personal development.

Episode 81 – Bringing our industry UP! We’re in this together—let’s learn from one another.Phil Carpenter is a young man with a lot of responsibility as the Director of Operations for Urban AutoCare and Avalon Automotive. He’s also the President of the ASA Colorado Mechanical Division and has a keen interest in local legislative and community issues. Urban and Avalon Owner Brian Sump has a lot of faith in Phil’s abilities. As one of the next-generation of business leaders, Phil represents a new face with new ideas. Listen in as he discusses:· How he started young in the industry attending UTI and working for an Audi dealership before going into the independent segment.· His role as Director of Operations for a growing number of locations.· Their strategy of acquiring good shops and making improvements· His typical day managing multiple locations.· The challenges in finding the right technicians.· The importance of developing technicians internally to “grow your own.”· Urban’s apprenticeship program and the value it provides.· Using every avenue to recruit technical talent.· Getting involved with the local Automotive Technology Programs.· His views on the biggest challenges facing our industry.· How we can help the next generation of technicians.· The importance of ongoing education and training.· How he maintains his life/work balance and the importance of family.· What we’ve learned from the pandemic and what’s going to stick.· Phil’s perspective on the value of ASA membership.

Episode 80 – Running a shop while running for MayorMike Charewicz is the owner of Accurate Auto Clinic in Des Plaines, IL, and when it comes to getting involved in politics, he’s literally all-in. ASA members are no strangers to political activism, and in this episode, Mike talks about his candidacy for Mayor of Des Plaines and how running a repair shop has prepared him for the job. Listen in as he discusses:· How he started young in the industry and made the transition into working on today’s high-tech vehicles.· Why he’s running for Mayor of Des Plaines, IL.· Giving back to his community to make sure it keeps growing.· How he got into politics a decade ago.· Balancing running a business with running a city.· Campaigning in the age of COVID and current political climate.· Why customer service skills helped prepare him for the challenge.· His work outside the business with the local community college.· Offering internships to young technicians to help fill his talent needs.· The value his ASA membership has brought to his business and his life.

Episode 79 – Tanks, Trucks & Technicians: Dwayne Myers talks about the keys to our future.Dwayne Myers is the President & CEO of Dynamic Automotive, a multi-shop automotive repair business in Maryland. He’s an Army veteran, Master Technician and believes strongly in taking care of his team. “Helping employees accomplish their goals is the key to the future,” he says. With weekly leadership ZOOM meetings, benefits like paid training and a vision for the future, listen in as Dwayne discusses why Dynamic Automotive is successful and his commitment to keeping that success going. You’ll hear Dwayne’s thoughts on such topics as:· Congratulating his employee Jason Sexton for being selected as the first AAPEX Service Advisor of the Year.· How working on tanks in the military led to his automotive career.· Meeting his business partners, Lee and Jose.· Getting involved in a new building construction and being voted CEO.· How he grows his own technical talent using their Quick Lube business.· Dynamic’s successful apprenticeship program.· How he uses training and career paths to develop his team.· Why ongoing training is essential and expected.· What he sees as his biggest challenge in the shop and our industry.· How Dynamic met the COVID challenge to the business.· Dynamic’s community involvement outside the business and his help for Wounded Veterans through Platoon 22.· His interests outside the business that helps deliver his work/life balance.· The value his membership in ASA provides for his business and the importance of that advocacy to the power of the independent repair community voice in Washington.

Episode 78: Is Virtual Training Here to Stay?Ryan Kooiman, Director of Training for Standard Motor Products, delivers a lot of technical training to the aftermarket. In this episode, Ryan talks about how COVID has changed where and how that training will be delivered as we emerge from the pandemic. Hear all about how Ryan got into training and how Standard Motor Products supports the independent repair community pre-COVID with over 2500 live training events per year, and is continuing that training support with virtual events reaching more than 20,000 technicians as we work through the impact of the pandemic. Listen in as Ryan discusses a wide range of topics, including:· How live technical training gave way to a new wave of virtual learning in 2020.· Why the SMP transition to virtual learning was smooth and effective.· What SMP has learned from the virtual training experience to better connect with their audience.· How we can do a better job of delivering training and engaging technicians.· Why virtual training is here to stay and will be part of the live training process going forward.· What we’ve learned from the COVID virtual training experience.· The growing appreciation of the value of distance learning.· The importance of getting back to live training events as quickly as possible.

Episode 77: Mike Anderson talks about the 2021 Collision Repair Market and how the pandemic is giving collision repair shops a glimpse into the future.Mike Anderson is the President and Founder of Collision Advice. Mike’s experience as a former shop owner, mentor, coach, consultant and one of the most popular trainers in the collision repair industry gives him a unique perspective on where the collision industry is and where it’s going. Listen in as Mike shares his outlook for 2021 as the collision industry continues to recover and position itself for life after COVID. Hear all about it as Mike covers such topics as:· How he got started in the collision industry and built a successful business with WagonWerx in Virginia.· How the shops in his network are weathering the pandemic and what works best to help the most successful through it.· What major issues and influences in 2020 will impact the collision industry going into 2021.· How automotive technology is impacting claims and why the COVID crisis offers a glimpse into the future of repair volumes.· What Mike’s Who Pays for What survey has done to advance the collision industry and what he’s learned over the past five years.· What the biggest challenges will be as we enter 2021, and what the collision industry needs to do to meet them.· Mike’s advice on how every shop can improve their operations by doing this one thing.

Episode 76 - Fighting for Independent Repair Shops in Washington, D.C.Bob Redding, ASA Washington Representative, is fighting for the independent service industry. In this podcast, Bob wraps up the year and talks about the important issues and legislation that will impact everyone working in automotive service and collision repair shops across the nation. Hear all about it as he discusses the current COVID relief package and how ASA members are engaging their legislators in unprecedented numbers to get the help we need to weather the pandemic. Hear all about how ASA has your back and fights for the independent repair community in many ways, including :· How ASA is fighting for additional COVID-19 relief as members continue to cope with the business impact from the pandemic.· ASA’s opposition to another Cash for Clunkers program that negatively impacted independent repair shops the last time it was tried.· Focusing ASA resources on where they will do the most good for our members and the industry at large.· What the new round of Paycheck Protection Program funding contains for independent repair shops.· What the Right to Repair initiative in Massachusetts is now law and what it means for the independent repair industry.· The importance of data access to independent repair shops.· What we can expect to see on the data access front in 2021.· The continuing attacks on periodic motor vehicle inspection programs at the state level and their growing importance as we move toward ride sharing and autonomous vehicles.· Why ASA is advocating for codifying the use of OE repair procedures for the collision industry.· ASA’s new Emissions Tracker and the growth of electrification by vehicle manufacturers, as an anticipated push for air quality grows with the new administration in Washington.

Episode 75 - Clark Plucinski on his work with the Collision Repair Education Foundation.Clark Plucinski has been a well-known name in the collision repair industry for over 45 years. He's been a multi-shop owner, served on the I-CAR Board and spent the last four years as the Executive Director of the Collision Repair Education Foundation (CREF). Clark recently announced his retirement, and shares his thoughts on his work with CREF supporting the education of the next-generation of collision technicians and what we need to do to continue developing new talent in the age of COVID. Hear all about it as Clark discusses:· His retirement plans and the birth of his first grandchild.· Clark’s career and how he built True2Form, one of the first large collision MSO’s.· How his industry involvement contributed significantly to his success.· What the Collision Repair Education Foundation does to help collision training programs nationwide.· How CREF is working to attract and train tomorrow’s collision technicians and build a bridge to employment.· What a collision business needs to foster and grow their entry level technicians.· The devastating impact the pandemic has had on CREF.· How CREF has succeeded in attracting talent for the collision industry.· What CREF will need to succeed going forward.· For more information visit https://www.collisioneducationfoundation.org

Episode 74 – Bobby Bassett on Retirement and his Training Career Bobby Bassett is a name many technicians and shop owners will recognize. He’s been one of the most well-known trainers in the industry during his time as National Training Manager for North America for Gates, and was most recently honored with the AWDA Excellence in Education Award. He’s also recently retired, so we thought it would be a good time to catch up with Bobby to share his wisdom and commitment to a lifetime of service to the automotive service industry. Listen in as Bobby discusses:· Gratitude for the recognition he’s received throughout the years.· His recent retirement from Gates.· His role as Chairman of the Board of ASE.· The Gates Tools for Schools Program he managed.· How he got into training at Gates and grew the program globally.· His support for training through the ASE Education Foundation· The growing importance of training to keep up with vehicle technology.· How working together with instructors can help secure our future.· How Gates Global training helps identify common problems· His advice on how you can get involved and pay it forward.

Episode 73 – New PAVE Event Spotlights Virtual Training and Industry CooperationThe inability to offer live training events during the pandemic has impacted every sector of the automotive service and repair industry. But, as with challenges past, the resilience of the aftermarket has shown itself once again with the debut of the PAVE Virtual Training. Scheduled for January 8-10, 2021, the Professional Automotive Virtual Education (PAVE) event is the result of the cooperation between 14 leading automotive industry organizations from across the U.S. In this special panel interview, we’ll talk with Jeff Lovell, Executive Director of ASA Northwest, G. Truglia from Technical Service Training (TST) and Mark Warren from WorldPac about how they are going about forming a new training community for today and tomorrow. Hear all about it as we discuss:· How PAVE was created and who was involved.· The cooperation between a diverse group of aftermarket organizations in founding PAVE.· The growth in popularity of virtual training during the pandemic.· The value and benefits of virtual learning events.· How the group mustered the best training providers in the industry for a national virtual event with the potential for a global reach.· The training available at PAVE.· How they incorporated virtual networking into PAVE· Why attending PAVE may be the best training experience of 2021!· For more information, click HERE.

Episode 72 – Scott Brown Talks About Diagnostic Network and What’s NextIf you don’t recognize the name Scott Brown, you’ll probably recognize some of his work over the years. Together with Brent Black, Scott founded the International Automotive Technicians Network (iATN). Along with his wife, Cindy, Scott is the co-owner of Connie & Dick’s Auto Service Center in Claremont, California. His most recent achievement was launching Diagnostic Network, an information resource for technicians worldwide. Hear all about it as Scott talks about how he got started as a technician and his career to date. It’s a fascinating story from someone who has made a difference! Listen in as Scott covers such topics as:· How a chance meeting led to the creation of iATN with Brent Black· His fascination with computers that led him to become a diagnostic technician.· How sharing information with other technicians grew into one of the most recognized technician websites in the automotive industry.· His commitment to training and how he’s working to keep others up to speed on the latest technology.· How Diagnostic Net was created and its mission to bring and share information.· Scott’s thoughts on how technicians are needed more than ever before to service the highly complex vehicles of today.· For more information on Diagnostic Network, visit their website at www.diag.net