Travel Agent Chatter | Starting and Growing Your Travel Agency

In episode 167 Steph hosts an episode on Disney and Seller of Travel laws! Also Chad Burt of Outside Agents pops in for some greetings and feedback! 1. I am a new agent as of early spring 2024, so I am just getting my business known out into my community. I do live on a relatively small island in the PNW so I am excited to help facilitate tropical winter trips for the people who live here year round. I just signed on with the Chamber of Commerce so I am looking forward to getting more exposure in my community. Though I am excited to book tropical vacations, I am extra enthusiastic about booking Disney trips and specifically Disney World vacations since booking a trip can be complex with all of the various components. I love the parks and resorts and think I could be very helpful to potential clients but I am worried there aren't enough Disney goers in my local community. Do you all have any tips or suggestions for gathering Disney clients specifically? I do have a group set up on Facebook called "Tropical Getaways and Disney Days" but so far all members are family and friends. Thank you! —Shandra A. 2. Should I seek out a host agency if I live in WA state that adheres to WA seller of travel laws? ---Anonymous RESOURCES: https://hostagencyreviews.com/blog/travel-business-press-release-templates-and-guide (Press release templates and guide to writing!) https://hostagencyreviews.com/blog/best-disney-travel-agents-booking-secrets (Best Disney Travel Agents Share their Booking Secrets) https://hostagencyreviews.com/travelagentchatter/amy-garner-wicked-travel-concierage (TAC episode with Amy Garner who focuses on accessibility and Disney when she started) https://hostagencyreviews.com/travelagentchatter/vol-22-laurie-burg-cupcakes-castle-travel-company (TAC episode with Laurie Burg on how she systematized booking Disney) https://www.youtube.com/watch?v=tn4S0mV4zMk&t=9850s (Host Week 2023 session on The Marketing Playbook with Erica Carr) https://www.youtube.com/watch?v=acWJe1gyY5U&t=18945s (Host Week 2023 session on 5 Steps to Building a Marketing Plan with Christine Hardenberger) https://hostagencyreviews.com/blog/the-100-travel-agency-marketing-plan ($100 Marketing Plan) https://www.youtube.com/live/b8PvbmxA35U?feature=shared&t=7421 (Host Week 2024 session on Reels Blueprint: Create 30 reels in 20 minutes) https://www.youtube.com/live/tT7cHbr_y-g?feature=shared&t=18225 (Host Week 2024 session Storytelling to Sell with Aubrey Jackson) https://sourceofsources.com/ (The new HARO!) https://hostagencyreviews.com/blog/travel-agent-license-seller-of-travel-license#WA (Details on Seller of Travel registration for Washington) https://hostagencyreviews.com/friday15 (Submit questions, sign up for reminders for the F15, along with that week's questions we'll be covering!)

In episode 166 Steph is co-hosting with Chad Burt of Outside Agents. Here are the questions they'll tackle together this week! 1. I'm currently doing The Travel Institute's TripKit course. Should I complete the CTA course before I start contacting host agencies? Also, what CTA course do you recommend (The Travel Institute, ASTA, etc…) ---Anonymous 2. I'm interested in learning more about utilizing press releases for attendance of industry events and/or FAMS. How would you recommend doing that? ---Anonymous RESOURCES: https://hostagencyreviews.com/blog/travel-agent-certification (What travel agent certification is and isn't. Plus, what are the certifications out there for agents?) https://hostagencyreviews.com/blog/travel-business-press-release-templates-and-guide https://hostagencyreviews.com/blog/travel-agent-fam-trip (Travel Agent FAM Trips: What They Are + How to Find Them + Etiquette) https://hostagencyreviews.com/blog/how-travel-agents-can-make-the-most-of-a-cruise-ship-inspection (How Travel Advisors Can Make the Most of a Cruise Ship Inspection) https://hostagencyreviews.com/blog/how-travel-agents-can-make-the-most-of-a-cruise-ship-inspection (The Definitive Site Inspection Checklist) https://form.jotform.com/241655302194150 (Become a HAR subject matter expert! Fill out the form and get quoted or appear in future HAR resources.) https://hostagencyreviews.com/friday15 (Submit questions, sign up for reminders for the F15, along with that week's questions we'll be covering!)

****** Transcript + Show Notes: https://har.news/vol30 ****** Special thanks to today's sponsors: Travel Edge and Uniglobe Travel Center Today's guest got her start in the industry with the inside sales team at Travel Impressions. After a reorg, Veranda Adkins decided to start her own agency, Travel Legacy. She gave herself 6 months to see if she could make things work. She's yet to look back. Having been in the shoes of a supplier, Veranda tells us how advisors—even those just started out—can strengthen supplier relationships to help grow their agency. Celebrating 10 years of business, Veranda has grown her agency to an impressive $1.5M in annual sales. In the past decade, she's evolved from selling mainly cruises to now doing destination weddings as well as escorting 8-10 groups a year around the world. A firm believer in “if it ain't broke, don't fix it”, Veranda focuses her destination wedding business with one supplier, resulting in an elite status that helps to ensure her clients have an amazing stay AND results in a client satisfaction rate of 99%. And for those feeling like work encroaches on their personal life way more than they'd like, our guest has managed to find the work-life balance that eludes many entrepreneurs. She shares with us how avoiding FITs is part of her strategy to ensure she continues to love her job and has downtime to rejuvenate. You'll hear how to avoid losing your business Facebook page after a hack. From first hand experience, Veranda gives us two simple fail-safes so you can avoid the heartache and hassle she experienced. Join us as we dig into groups with our globetrotting guest!

In episode 165 Steph is co-hosting David Meihoefer of Travel Planners International. Here's a taste of the questions they'll cover! 1. Hello, as a founding partner of an IATA accredited travel agency with plans to move to the United States by the end of the summer to operate from home, will I still have to go through all the stages of ARC-IATAN? Could HAR provide me with end-to-end support in this regard considering your 7 day agency setup program? Thanks & Regards. —Roland Y. 2. Before I started my travel agency I created a few Facebook groups to get the ball rolling. I have 5 groups currently all specific to Royal Caribbean and their ships. Combined they have over 120k members and growing daily. It's a fantastic source for leads. This is where my question comes in. They are all public groups and in the rules it states "Pirates be Gone" no selling or promoting business within the groups. I have many many travel agents doing whatever they can to get leads from the groups. I have had to remove members, ban members for just doing their jobs as travel agents. Some are vultures and it's ridiculous. How do I handle this? I do not want to remove anyone, we all learn from these groups, we all make connections but I also put in 100s of hours creating content and managing these spaces to benefit my own agency. Is there a happy medium? We are new to the travel industry and it really stinks watching others swoop in and take potential sales away. We have had some downright nasty messages come through because of this, but we have also had some very nice messages with people willing to help. Any feedback you can provide would be great. Thank you for all of the incredible information you have provided, it has been invaluable. Thank you, Travis RESOURCES: https://hostagencyreviews.com/7DS-accelerator (HAR's 7 Day Setup Accelerator course on starting your agency) https://hostagencyreviews.com/blog/iata-number (What is an IATA number?) https://hostagencyreviews.com/blog/travel-agent-certification (What travel agent certification is and isn't. Plus, what are the certifications out there for agents?) https://hostagencyreviews.com/blog/travel-agency-accreditation (A list of the different travel agent accreditation options.) https://hostagencyreviews.com/blog/what-is-an-arc-number (What is an ARC number?) https://hostagencyreviews.com/blog/travel-leads (How to build a client base and find leads) https://hostagencyreviews.com/blog/top-4-travel-agency-marketing-tools (Promoting your travel agency on social media with these tools) https://hostagencyreviews.com/hosts/travel-planners-international (Travel Planners International's profile on HAR) https://hostagencyreviews.com/friday15 (Submit questions, sign up for reminders for the F15, along with that week's questions we'll be covering!)

In episode 164 Steph is co-hosting again with Lindsay Taylor of Travel Leaders 365. Have a look at the questions below that they cover in this rich and informative edition of the Friday 15! 1. Hi Steph. I worked as a Travel Manager at my previous company, however, it was a created position and I used a combination of Concur, Expedia, Hotels.com, National Car rental and all the other sites. I loved this position but it all went away during Covid. Now, I'd like to get back into it but everything I'm interested in requires some Sabre experience. I know it's easy and I know I could do it but do you think it's worth taking the 60 hour course with The Travel Institute? Is there a better place to obtain this training? It could add a few lines on my resume and I'm great with self-study. $149 doesn't seem high for getting some experience. What are your thoughts? Thanks for your time! :) —Anonymous 2. Hi Steph. I have a diploma from Penn Foster and when I look at the CTA, I feel like I've already done all of the same lessons. Is it better to have one of these certifications over the diploma I've already received? Are these just better recognized and received by people in the industry and clients? It seems like these have a more elevated status over my diploma. Is that the case? —Anonymous 3. I refunded a non refundable ticket by accident. The agency paid it back but now I'm on the hook for over $6000. The airline does not reverse the transaction so the traveler has a credit. Have you ever worked with this? I would like to find out how this is even legal? ---Anonymous RESOURCES: https://hostagencyreviews.com/blog/what-is-gds (In-depth information on what the GDS, global distribution system, is and which travel advisors use it.) https://www.thetravelinstitute.com/product/sabre-personal-trainer/ (Travel Institute's program) https://hostagencyreviews.com/blog/become-corporate-travel-agent (Tips on how to become a corporate travel agent.) https://hostagencyreviews.com/travelagentchatter/molly-williams-the-optimists-travel (TAC episode with Molly Williams. https://hostagencyreviews.com/blog/travel-agent-certification (What travel agent certification is and isn't. Plus, what are the certifications out there for agents?) https://hostagencyreviews.com/blog/travel-agency-debit-memo (What is a travel agency debit memo?) https://hostagencyreviews.com/blog/what-is-gds (In-depth information on what the GDS, global distribution system, is and which travel advisors use it.) https://hostagencyreviews.com/hosts/travel-leaders-365 (TL 365's HAR profile) https://TL365.com (TL 365's website) ltaylor@tl365.com (Lindsay's email address) https://hostagencyreviews.com/friday15 (Submit questions, sign up for reminders for the F15, along with that week's questions we'll be covering!)

In episode 163 Steph is co-hosting with Lindsay Taylor of Travel Leaders 365, If you have a question for Steph and her co-hosts, please submit it here for a future episode: https://hostagencyreviews.com/friday15 ! 1. I work as an independent contractor so I already have an LLC for non travel related business. I was wondering if I could just add a "second" DBA and use the same LLC to start the travel business but continue to work on my full time job as another name. So basically 2 DBAs under one LLC? I live in Florida. Thanks! —Anonymous 2. Hello, so I live in the US and want to help people in Guyana, South America purchase flights to travel to and from the US and charge a small fee. I want to use sites like Priceline and Expedia and Booking to purchase the flights. Sort of an off the books business. Is this possible? —Mike S. 3. Hi, I'm curious about startup/yearly/monthly fees. I keep reading that it's a red flag if a travel host charges. In your opinion and experience, what do you want to look for when searching for a host? Thanks! –Jamie K. RESOURCES: https://hostagencyreviews.com/blog/travel-agency-business-structures (The options for your travel agency's business structure — pros and cons) https://hostagencyreviews.com/page/travel-advisor-research-reports/ (Travel agent survey data on fee charging practices: what they charge for, how much, fee structures and more.) https://hostagencyreviews.com/page/travel-advisor-research-reports/ (Travel agent survey data on fee charging practices: what they charge for, how much, fee structures and more.) https://www2.arccorp.com/support-training/fraud-prevention/ (ARC's fraud prevention webinar) https://hostagencyreviews.com/blog/travel-agency-debit-memo (What is a travel agency debit memo?) https://hostagencyreviews.com/blog/what-is-gds (In-depth information on what the GDS, global distribution system, is and which travel advisors use it.) https://hostagencyreviews.com/hosts/travel-leaders-365 (TL 365's HAR profile) https://TL365.com (TL 365's website) ltaylor@tl365.com (Lindsay's email address) https://hostagencyreviews.com/friday15 (Submit questions, sign up for reminders for the F15, along with that week's questions we'll be covering!)

In episode 162 Steph Lee is joined by Chad Burt of Outside Agents. We've got some great questions from you all. Speaking of – if you have a question for Steph and her co-hosts, please submit it here for a future episode: https://hostagencyreviews.com/friday15 ! 1. Do the airlines still give commissions on flights? If not, what is the benefit of an $2300 ARC #? —Anonymous 2. Hello! I have a quick question about workflows. If you have a travel services agreement, is it better to have clients sign that before or after you send quotes/proposals? I don't want to scare clients away before they see options, but I also don't want to waste my time! —Kristin R. RESOURCES: https://hostagencyreviews.com/friday15 (Submit questions, sign up for reminders for the F15, along with that week's questions we'll be covering!) https://hostagencyreviews.com/friday15/agent-etiquette-on-fam-trips-benefits-of-the-gds-should-i-belong-to-asta (Friday 15 going over benefits of GDS system) https://hostagencyreviews.com/blog/what-is-gds (In-depth information on what the GDS, global distribution system, is and which travel advisors use it.) https://hostagencyreviews.com/blog/what-is-an-arc-number (What is an ARC number?) https://hostagencyreviews.com/blog/travel-agency-accreditation (A list of the different travel agent accreditation options.) https://hostagencyreviews.com/blog/travel-agent-commissions (All about travel agent commissions, including airline commissions.) https://hostagencyreviews.com/blog/what-is-a-host-agency (Explainer of what a host agency is) https://hostagencyreviews.com/page/travel-advisor-research-reports/ (Travel agent survey data on fee charging practices: what they charge for, how much, fee structures and more.) https://hostagencyreviews.com/blog/how-to-qualify-clients-travel-agent (How to qualify clients and recordings of real travel advisor conversations to qualify their clients) https://hostagencyreviews.com/blog/free-travel-agent-forms-clients (Free travel agent forms from HAR) https://hostagencyreviews.com/blog/travel-waivers-protect-your-travel-agency (Travel waiver forms from HAR)

In episode 161 Steph is co-hosting with Lori Speers of Levarte Travel! We've got some great questions, so make sure you set aside the time to tune in this week! (Also, ICYMI, all of our podcasts are archived, so you can listen at your leisure!) 1. I recently joined a host agency (exactly 1 month ago) and I do a ton of research but somehow I feel more lost every day. I feel a little overwhelmed with so much information and access out there that my brain is freezing. I don't know where to start off so I am doing all at the same time and freaking out. Do you have a "step list" of what to do first that you would recommend? - Build a website, contracts, forms, services guide, social media, training (do I prioritize supplier training or destinations?) I have a business and social media account set up and going but I am a mess behind it all. I would like to say thank you for making this website such a welcoming place where I feel comfortable asking beginner questions. TIA! —Camila S. 2. What I'm still not clear on are things like this: how do I present options and prices to a client, and give them time to make a decision? Am I supposed to reserve all of the options first to guarantee the price, and then cancel the discarded options afterward? Or do you just present it and hope the prices don't change in the meantime? Are there other good places to find tips or suggestions for effective booking practices? --Christopher M. RESOURCES: https://hostagencyreviews.com/friday15 (Submit questions, sign up for reminders for the F15, along with that week's questions we'll be covering!) https://hostagencyreviews.com/blog/how-to-qualify-clients-travel-agent (How to qualify clients with 3 real life examples of advisors qualifying clients) https://hostagencyreviews.com/blog/what-is-tour-operator (What the heck is a tour operator, anyhow? We have answers.) https://alg.www.vaxvacationaccess.com/pages/pro-to-pro/ (Apple Leisure Group Pro training) https://hostagencyreviews.com/blog/how-to-ask-questions-to-peers-on-social-media (How to ask your travel peers questions on social media) https://hostagencyreviews.com/blog/best-travel-itinerary-builders (Best travel itinerary builders and comparison sheet) https://hostagencyreviews.com/blog/free-travel-itinerary-template-for-advisors (Free travel itinerary template for travel advisors) https://hostagencyreviews.com/blog/how-to-qualify-clients-travel-agent (How to qualify clients and recordings of real travel advisor conversations to qualify their clients) https://hostagencyreviews.com/hosts/levarte-travel (Levarte's HAR profile) https://levartetravel.com (Levarte's website)

In episode 160 Steph is co-hosting with April Swales of Uniglobe! Please join us as this dynamic duo tackles a couple of important questions! 1. I was wondering if I could pick your brain a little about the current status of the industry, the possibilities of finding someone interested in buying an agency, and what makes a travel agency attractive for a potential buyer. My mother isn't ready to stop working as an agent and loves helping her clients but I could see it being a good exit strategy for her in the near future. —Nathan 2. I went to an actual school in 1988 on the Sabre system. Do you know if there are courses that might bring me up to speed & how much they cost? I spoke with IATAN & ARC today. It's not as expensive as I thought it'd be but I'd still like to start off maybe working with a national agency for a while first. Thoughts? —Anonymous TODAY'S RESOURCES: https://www.youtube.com/live/b8PvbmxA35U?feature=shared&t=8959 (Host Week presentation with Steph and Marc Casto on selling an agency) https://www.tvlacq.com/ (Broker specializing in travel agencies/tour operators) https://www.score.org/resource/eguide/small-business-owner's-guide-succession-planning https://www.trinet.com/insights/small-business-succession-plan-101 https://www.linkedin.com/pulse/general-guide-succession-planning-small-business-c-suitesupport https://hostagencyreviews.com/blog/become-corporate-travel-agent (Tips on how to become a corporate travel agent with links to Sabre trainings.) https://hostagencyreviews.com/blog/travel-agency-accreditation (A list of the different travel agent accreditation options.) https://hostagencyreviews.com/travel-jobs (Find travel agent jobs on HAR's travel jobs board!) https://hostagencyreviews.com/blog/how-much-do-travel-agents-make-travel-agent-salary (Info on how much travel agents make) https://www.travelleadersoftomorrow.com/business/ (Travel Leaders of Tomorrow is only accepting students who have already secured a job with an agency but are in need of training.) https://hostagencyreviews.com/blog/what-is-gds (In-depth information on what the GDS, global distribution system, is and which travel advisors use it.) https://www.thetravelinstitute.com/product/sabre-personal-trainer/ https://your.sabre.com/sabretraining https://www.linkedin.com/advice/3/what-most-important-gds-training-resources-travel-ihklf

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(158) Agent Etiquette on FAM trips? Benefits of the GDS? Should I belong to ASTA? In episode 158 Steph is flying solo! We've got some great questions and requests from our audience this week, so have a listen! 1. Not a question but a request... PLEASE discuss agent etiquette on FAMs. From the unwritten rules of don't sit on the bed or use a toilet to the obvious ones of show up on time, don't solicit guests, etc. There seems to be a lack of awareness and understanding lately. —Becky S. 2. What are the benefits of the GDS? —Anonymous 3. I saw ASTA had a conference this week. I hear about all these travel events and I don't know which ones I should prioritize. Is ASTA's event a good fit for new advisors, even if I'm not a member yet? —Anonymous TODAY'S RESOURCES: https://hostagencyreviews.com/blog/travel-agent-fam-trip (Travel Agent FAM Trips: What They Are + How to Find Them) https://hostagencyreviews.com/travel-conferences-events (HAR's travel industry conferences and events calendar with over 100+ events!) https://hostagencyreviews.com/blog/what-is-gds (In-depth information on what the GDS, global distribution system, is and which travel advisors use it.) https://hostagencyreviews.com/blog/travel-agency-debit-memo (What is a travel agency debit memo?) https://hostagencyreviews.com/travel-conferences-events (HAR's travel industry conferences and events calendar with over 100+ events!) https://hostagencyreviews.com/blog/make-your-travel-conference-count (Tips on how to get the most out of your next travel conference!) https://traveladvisorconference.org/ (ASTA's Travel Advisor Conference) https://har.news/roadmap (Take ASTA's Roadmap to Becoming a Travel Advisor course, send your certificate to HAR and get a coupon to save $40 on the HAR 7 Day Setup course!) https://hostagencyreviews.com/affiliate (Become an affiliate for HAR's course on starting your travel agency and earn 20% commission!)

(158) Agent Etiquette on FAM trips? Benefits of the GDS? Should I belong to ASTA? In episode 158 Steph is flying solo! We've got some great questions and requests from our audience this week, so have a listen! 1. Not a question but a request... PLEASE discuss agent etiquette on FAMs. From the unwritten rules of don't sit on the bed or use a toilet to the obvious ones of show up on time, don't solicit guests, etc. There seems to be a lack of awareness and understanding lately. —Becky S. 2. What are the benefits of the GDS? —Anonymous 3. I saw ASTA had a conference this week. I hear about all these travel events and I don't know which ones I should prioritize. Is ASTA's event a good fit for new advisors, even if I'm not a member yet? —Anonymous TODAY'S RESOURCES: https://hostagencyreviews.com/blog/travel-agent-fam-trip (Travel Agent FAM Trips: What They Are + How to Find Them) https://hostagencyreviews.com/travel-conferences-events (HAR's travel industry conferences and events calendar with over 100+ events!) https://hostagencyreviews.com/blog/what-is-gds (In-depth information on what the GDS, global distribution system, is and which travel advisors use it.) https://hostagencyreviews.com/blog/travel-agency-debit-memo (What is a travel agency debit memo?) https://hostagencyreviews.com/travel-conferences-events (HAR's travel industry conferences and events calendar with over 100+ events!) https://hostagencyreviews.com/blog/make-your-travel-conference-count (Tips on how to get the most out of your next travel conference!) https://traveladvisorconference.org/ (ASTA's Travel Advisor Conference) https://har.news/roadmap (Take ASTA's Roadmap to Becoming a Travel Advisor course, send your certificate to HAR and get a coupon to save $40 on the HAR 7 Day Setup course!) https://hostagencyreviews.com/affiliate (Become an affiliate for HAR's course on starting your travel agency and earn 20% commission!)

Welcome to Friday 15! For today's Friday 15 throwback, we are re-streaming Vol. 92 from Feb. 2023, where Steph chatted about acquiring a GDS system without a host, attending FAM trips through other host/consortiums, using a payment system without using a host, and do you need to be certified to work with a host. Helpful Resources: https://asta.org/become (Use code HAR149 to save 50%) https://hostagencyreviews.com/blog/travel-agency-accreditation (More on IATA/ARC) https://gbta.org/ (Global Business Travel Association) https://hostagencyreviews.com/blog/travel-agent-fam-trip https://hostagencyreviews.com/events (HAR's event calendar with FAMs, conferences, ship inspections and more) https://hostagencyreviews.com/blog/credit-card-processing-for-travel-agencies (Few notes on things to know when doing credit card processing) https://www.nationaltransaction.com/ (high risk credit card processing in travel) https://hostagencyreviews.com/events https://www.adventuretravel.biz/ https://hostagencyreviews.com/blog/travel-agent-certification (See many of the certification options available) https://courses.hostagencyreviews.com (HAR's new course on starting your travel agency!) https://www.youtube.com/watch?v=tn4S0mV4zMk&list=PLdEeS4KrdBLqVDL24Cw8Mw2XeMQVBwmec (Host Week 2023) har.news/7DS https://hostagencyreviews.com/blog/what-is-gds (What is the GDS and Which Travel Agents Need It) https://hostagencyreviews.com/blog/travel-industry-lawyer-list (Travel Industry Lawyer List & Free Legal Docs for Agencies) https://www.carpentertaylor.com/ (Carpenter Law Office) https://hostagencyreviews.com/friday15 (Sign up for reminders and ask your questions!) We do this every week! If you have travel industry questions, HAR likely has an answer :) Submit your burning question here Har.News/Friday15 and join us this Friday (and every Friday!) at 12CT for travel agent tips!

Welcome to Friday 15! For today's Friday 15 throwback, we are re-streaming Vol. 92 from Feb. 2023, where Steph chatted about acquiring a GDS system without a host, attending FAM trips through other host/consortiums, using a payment system without using a host, and do you need to be certified to work with a host. 00:00 | Welcome to Friday 15 with Steph Lee! 01:44 | Acquiring a GDS System Without a Host 09:19 | Attending FAMS with Other Hosts 10:11 | Payment System without a Host 14:27 | Certification with a Host Helpful Resources: https://asta.org/become (Use code HAR149 to save 50%) https://hostagencyreviews.com/blog/travel-agency-accreditation (More on IATA/ARC) https://gbta.org/ (Global Business Travel Association) https://hostagencyreviews.com/blog/travel-agent-fam-trip https://hostagencyreviews.com/events (HAR's event calendar with FAMs, conferences, ship inspections and more) https://hostagencyreviews.com/blog/credit-card-processing-for-travel-agencies (Few notes on things to know when doing credit card processing) https://www.nationaltransaction.com/ (high risk credit card processing in travel) https://hostagencyreviews.com/events https://www.adventuretravel.biz/ https://hostagencyreviews.com/blog/travel-agent-certification (See many of the certification options available) https://courses.hostagencyreviews.com (HAR's new course on starting your travel agency!) https://www.youtube.com/watch?v=tn4S0mV4zMk&list=PLdEeS4KrdBLqVDL24Cw8Mw2XeMQVBwmec (Host Week 2023) har.news/7DS https://hostagencyreviews.com/blog/what-is-gds (What is the GDS and Which Travel Agents Need It) https://hostagencyreviews.com/blog/travel-industry-lawyer-list (Travel Industry Lawyer List & Free Legal Docs for Agencies) https://www.carpentertaylor.com/ (Carpenter Law Office) https://hostagencyreviews.com/friday15 (Sign up for reminders and ask your questions!) We do this every week! If you have travel industry questions, HAR likely has an answer :) Submit your burning question here Har.News/Friday15 and join us this Friday (and every Friday!) at 12CT for travel agent tips!

In episode 156 Steph is so excited to co-host with Meredith Calloway of GTN! You've sent along some fabulous questions this week, so please join us for some great Friday afternoon conversation! Here's Today's Questions! 1. Hi! I'd like to charge a fee for my business. I plan to specialize in luxury, which I think will make it easier to charge a fee, like Courtnie in your last podcast said. What is the best rate to charge? Any other fee-charging tips? —Anonymous 2. I'm currently with a Virtuoso host agency but thinking of making a change. Is there a way to filter your hosts to select for Virtuoso? I'm not sure I want to give that up. —C. 3. Hi there. I have a couple questions about becoming a travel agent and thought maybe you could send me more information. I would like to understand the difference between being a host agency and a franchise. There is so much information online that is untrue and it's hard to decipher between what's real and what people just put out there to take your money. Any information you could send me I would appreciate! Thanks, –Andrea C. TODAY'S RESOURCES: https://hostagencyreviews.com/page/tr... (Annual hosted travel advisor report gives idea of earnings over time for both FT and PT advisors to help with your planning.) https://hostagencyreviews.com/blog/tr... (Travel agent guide to charging fees.) https://hostagencyreviews.com/travela... (Luxury travel advisor Courtnie Nichols, who charges a $5k group planning fee and only takes on destination wedding a month.) https://hostagencyreviews.com/travela... (Italy Beyond the Obvious charges per person per day fees. They account for 80% of her income.) https://hostagencyreviews.com/blog/ho... (The different routes to become a travel agent.) https://hostagencyreviews.com/blog/tr... (Differences between travel franchise and a host agency.) https://hostagencyreviews.com/blog/tr... (Learn more about travel MLMs, why HAR recommends staying away from them if you want to be a travel advisor, and what to look out for.)

In episode 155 Steph co-hosts with Jenn Lee of TPI and their new franchise Vacation Planners! We've got some great, in-depth questions from you this week, so let's get down to business. Join us! 1. Hello Stephanie, I am new to the industry and I am trying to find a travel host. If I am geared towards making money and want to make this a full-time job, would it be better to choose a host agency that offers leads? Would that make a difference? —Nina C. 2. If I am signing a contract with a host agency, am I required to provide my SSN along with my driver's license? I am not very comfortable providing that information but would like to know if the host agency needs that information prior to the training and hiring? ---Hemangi S. 3. Hi! I was reading your article on travel expenses travel agents can write off. What about writing off a cruise where you are escorting a group and while onboard you meet with them daily to answer questions, "herd cats" and also to organize and host group events both on the ship and at the ports? Sometimes a spouse goes along, sometimes just the TA. Typical Caribbean cruise, so not American-flagged (that pretty much limits it to Pride of America and American Cruise Line river cruises). –Mary S. TODAY'S RESOURCES: https://hostagencyreviews.com/blog/travel-leads (More about travel leads and what to consider with a leads program.) https://hostagencyreviews.com/page/travel-advisor-research-reports/ (Annual hosted travel advisor report gives idea of earnings over time for both FT and PT advisors to help with your planning.) https://hostagencyreviews.com/blog/role-reversal-thinking-like-travel-agency-fraudster-2017 (Learn more about travel agency fraud and the social engineering tactics fraudsters use.) https://hostagencyreviews.com/blog/independent-travel-agent-contracts (Things to look for in your contract with your host agency) https://hostagencyreviews.com/blog/travel-expenses (What travel expenses travel agents can, and can't, write off.) https://hostagencyreviews.com/blog/5-steps-to-finding-groups (5 steps to finding groups – it's not as hard as you think!) https://hostagencyreviews.com/blog/group-booking-tips-travel-advisors-agents (10 Insider Group Booking Tips From Travel Advisors) https://hostagencyreviews.com/blog/supplier-want-you-know-booking-groups (Here's What Suppliers Want You to Know About Booking Groups)

In episode 154 Steph co-hosts Stephanie Gries of Travefy. (It's a special Stephanie and Stephanie episode!) They've got some big questions to cover, so grab your note-taking materials and get ready to study up! 1. Hello HAR, I have learned so much from your site and have found it to be an invaluable resource, I only wish I had found it sooner! I been a travel advisor for about 3 years. I recently left my host. There were some areas of the business that I did not feel the owners were keeping the same priorities as when the agency was first started and not providing support that had also been promised. On top of taking a 60%/40% commission split- which I now know is not industry standard! In the IC contract that I terminated with my previous agency, there is a paragraph that reads: "Directly or indirectly, continuing for one year after the termination of this Agreement, contractor shall not, hire, solicit,induce, or attempt to induce any independent contractor working with the Company to terminate his/her/their Commission Sales Agreement with the Company, or otherwise cease his/her/their relationship with the Company." Do you think this holds any weight? Can they really hold me to not hiring anyone else from their agency for one year? We are all ICs, so I just don't see how they could actually enforce that? I appreciate any insight or resource you may have on this matter. —Anonymous 2. Hi Stephanie. When does it make sense from a money standpoint for an advisor to join Travefy? With all the startup costs what would you say is the tipping point where it makes sense for an advisor to switch over? —A Fan Named Stephanie with the Last Name Lee 3. What are some tricks for balancing a full time job with starting an agency? —Melissa A. TODAY'S RESOURCES: https://hostagencyreviews.com/blog/travel-industry-lawyer-list (List of travel industry attorneys) https://hostagencyreviews.com/blog/independent-travel-agent-contracts (Things to look for in your contract with your host agency) Jeff Ment's website (the attorney we reached out to): Connecticut Law Enforcement Lawyer & Travel Lawyer | Ment Law Group https://hostagencyreviews.com/page/travel-advisor-research-reports/ (Annual hosted travel advisor report gives average commission split for new vs. experienced advisors.) https://hostagencyreviews.com/blog/best-travel-itinerary-builders (HAR's comparison chart of travel itinerary builders for agencies.) https://hostagencyreviews.com/blog/free-travel-itinerary-template-for-advisors (HAR's free travel itinerary building template.) https://travefy.com/ (Check out Travefy!) https://www.tiquehq.com/ (recommended Travefy resource) https://www.letslucia.com/ (recommended Travefy resource) https://travelindustrysolutions.com/ (recommended Travefy resource) https://www.facebook.com/groups/726852665417747 (Travefy user group)

In episode 153 Steph co-hosts with the one and only Mary Stein of HAR. Sponsored by Outside Agents - thanks Chad and team! Here's a taste of the questions they'll cover: 1. I keep noticing offers from my host agency/consortia/vendors that would provide perks for my clients and bonus commissions for me…after it is too late to claim them. How do other agents manage the flood of consumer and agent incentives so they can make recommendations that are good for their clients and good for them? —Vince K. 2. I am thinking about switching to another host agency because the one I am with really does not reach out to ask me why my sales are low. It is very difficult to find clients. I would like to sign up with a host agency that will reach out to their members to help them to figure out where they are struggling. Sorry for the long intro but my question is do I lose all my credentials that I already have with some vendors. I have completed my Disney Knowledge, Universal's course and some of Norwegian's courses. I appreciate everything you do for us agents. Thank you! —Lourdes P. 3. I'm in the process of getting a business bank account, and I recall something being mentioned in one of the Friday 15s or in the 7-day Setup about potentially setting up a trust account for client deposits. Is this just a secondary business bank account specifically for depositing client deposits, or is it something official that is regulated by the state or another overseeing agency as it is for lawyers? —Ashley R. TODAY'S RESOURCES: https://www.spoiledagent.com/ (Spoiled Agent lists supplier incentives for advisors in an organized way.) https://hostagencyreviews.com/hosts (List of host agencies.) https://hostagencyreviews.com/blog/tips-on-how-to-find-the-best-travel-host-agency (Advice on how to find the best host agency.) https://hostagencyreviews.com/blog/independent-travel-agent-contracts (Things to look for in your contract with your host agency) https://hostagencyreviews.com/blog/5-steps-to-finding-groups (Article series with advice on how travel agents can find group bookings.) https://hostagencyreviews.com/blog/best-disney-travel-agents-booking-secrets (Best Disney travel agents share their booking secrets.) https://hostagencyreviews.com/blog/universal-studios-hollywood-map-pdf (Universal Studios Hollywood map for your clients.) https://hostagencyreviews.com/blog/travel-agents-guide-hars-disney-world-planning-booking-cheatsheet (HAR guide on booking Disney World.) https://hostagencyreviews.com/blog/travel-agent-license-seller-of-travel-license (Information on Seller of Travel registration requirements for California, Florida, Hawaii, and Washington.) https://hostagencyreviews.com/blog/seller-travel-laws-service-fees (How seller of travel laws impact service fees.)

In episode 152 Steph co-hosts with the one and only Jenn of TPI and the chat on TPI's new franchise, Vacation Planners! 1. What is your view on terms and conditions? I see so much talk about them but do I need to invest in getting custom terms and conditions for my agency? That seems crazy to me. —Anonymous 2. Hi Steph! I signed up for a host agency on your site and he asked me to Venmo over the payment to get started. He seems legitimate but it just has me worried. Is sending Venmo to a host agency normal? —Anonymous 3. First I would like to say how helpful your website and podcasts are. I listen to Spotify, watch YouTube videos and read all the articles every chance I can. Everything is SO HELPFUL! Thank you so much. I am still in the process of finding the best host to join and here's my question: I am a Brazilian and US resident and I was wondering if I could have customers from other countries as Brazilians would be a huge network of clients for me visiting the US. Do host agencies accept that or does it depend on the agency? Do their software of payments accept international credit cards/currency exchange? I would still be a US-based TA under a US-based host agency. Thank you! --Camila S. TODAY'S RESOURCES: https://hostagencyreviews.com/blog/seller-travel-laws-service-fees (Tom Carpenter explaining how charging service fees interacts with seller of travel registrations) https://hostagencyreviews.com/blog/travel-industry-lawyer-list (List of travel industry attorneys) https://asta.org (ASTA provides free T&C templates to members. Use TPI50 for $50 off ASTA membership.) https://travelindustrysolutions.com/ (Legal templates for travel agencies with membership) https://hostagencyreviews.com/hosts (List of host agencies.) https://hostagencyreviews.com/blog/tips-on-how-to-find-the-best-travel-host-agency (Advice on how to find the best host agency.) https://hostagencyreviews.com/blog/independent-travel-agent-contracts (Things to look for in your contract with your host agency) https://hostagencyreviews.com/hosts/travel-planners-international (TPI's profile on HAR) https://www.facebook.com/groups/fiercelyforwardtraveladvisors/ (Fiercely Forward FB group for all advisors. Doesn't need to be a part of TPI) jennl@tpionline.com (Jenn's email) https://vacationplannersfranchise.com/ (Vacation Planners' website to get on the franchise waitlist) https://hostagencyreviews.com/franchises/vacation-planners (Vacation Planners' HAR profile)

In episode 151 Steph tackles some great questions with co-host Henley Vazquez from Fora! 1. I have my agency set up after going through your 7 Day Set Up program but now I'm lost on how to find clients and start advertising. I know there is no one way to do things, but what would you recommend for next steps once my agency has opened? I sent an email to my friends and family about my new agency and also set up social profiles. –Anonymous 2. I am looking for a host agency and I have never had one before. I have compared a ton on your site and I am feeling overwhelmed. What are the main things I should be looking for in a good host agency? Or should I start my own? ---Judi N. 3. I was just invited on my first fam trip! Do you have any advice on how to make the most of it or tips for a new travel agent going on their first fam? Thanks! ---Anonymous TODAY'S RESOURCES: https://hostagencyreviews.com/7DS-lite (HAR's 7 Day Setup LITE is a free online course that helps you start your agency. It does not have support and takes you through resources to help you make things happen) https://hostagencyreviews.com/7DS-accelerator (HAR's 7 Day Setup Accelerator course with 70+ easily digestible videos, 48 exclusive resources, monthly live meetups with HAR team and others for support and accountability, priority email support) https://hostagencyreviews.com/hosts (List of host agencies.) https://hostagencyreviews.com/blog/tips-on-how-to-find-the-best-travel-host-agency (Advice on how to find the best host agency.) https://hostagencyreviews.com/blog/travel-agent-fam-trip (Travel Agent FAM Trips: What They Are + How to Find Them) https://hostagencyreviews.com/blog/how-travel-agents-can-make-the-most-of-a-cruise-ship-inspection (How Travel Advisors Can Make the Most of a Cruise Ship Inspection) https://hostagencyreviews.com/blog/how-travel-agents-can-make-the-most-of-a-cruise-ship-inspection (The Definitive Site Inspection Checklist) https://hostagencyreviews.com/blog/make-your-travel-conference-count (5 Ways to Make Your Travel Conference Count)

In episode 150 Steph fields some great questions from our good friend Anonymous (ha!) about naming your biz and choosing a HA based on locality. She also breaks down how to become a travel agent in some handy steps! 1. I am just stepping into starting a travel agency at the very early stages and still working on what it would look like for me. When considering a niche and a business name, I suspect having the niche in the business name can help, but would it cause issues if I wanted to pivot or expand to a different niche at some point in the future and possibly require a business name change and rebranding challenges. Do you have any advice or should I just worry about the future. –Anonymous 2. How important is it to join a local host agency? —Anonymous 3. I know there isn't one set answer for this, but how would you break down the steps on how to become a travel agent? —Anonymous TODAY'S RESOURCES: https://hostagencyreviews.com/blog/find-a-travel-niche (Guide to choosing a travel niche) https://hostagencyreviews.com/blog/tips-for-choosing-travel-agency-names (Tips for choosing travel agency names + examples) https://hostagencyreviews.com/7DS-lite (HAR's 7 Day Setup LITE is a free online course that helps you start your agency. It does not have support and takes you through resources to help you make things happen) https://hostagencyreviews.com/7DS-accelerator (HAR's 7 Day Setup Accelerator course with 70+ easily digestible videos, 48 exclusive resources, monthly live meetups with HAR team and others for support and accountability, priority email support) https://hostagencyreviews.com/hosts (Find a map of host agencies on our host agency list.) https://hostagencyreviews.com/blog/how-to-become-a-travel-agent (All you need to know to become a travel agent) https://hostagencyreviews.com/page/travel-advisor-research-reports/ (Travel agent survey data on employee travel agents and self-employed travel agents.)

In episode 149 Steph co-hosts with April Swales of Uniglobe. Here are the questions they'll cover. Got some fun ones this week!  1. How do HAR courses differ from an IATA course or something offered through a host agency? –Anonymous 2. Hello HAR and team! I have a question about commissions. For travel agents based in Europe, as far as I know most airlines do not pay any commission. But it seems to me that this is not the case for TAs based elsewhere. I am asking this because I just got my IATA accreditation, and my business is mostly flight consulting. But I do this for clients based worldwide. 3. Most travel agents where I am from have to add a ticketing fee to their customers, and if they sell flight only then their only revenue will be that fee. In the end, if I don't get any commission from airlines, what is my benefit in using a GDS? TODAY'S RESOURCES: https://uniglobetravelcenter.com/mentor-u (UTC's 3 month mentoring program) https://hostagencyreviews.com/blog/become-corporate-travel-agent (List of trainings specific to corporate advisors, including IATA) https://hostagencyreviews.com/blog/travel-agent-training-travel-agent-education (List of other travel agent training opportunities) https://har.news/roadmap (HAR's course through ASTA. The Roadmap to Becoming a Travel Advisor.) https://hostagencyreviews.com/7DS-lite (HAR's 7 Day Setup LITE is a free online course that helps you start your agency. It does not have support and takes you through resources to help you make things happen) https://hostagencyreviews.com/7DS-accelerator (HAR's 7 Day Setup Accelerator course with 70+ easily digestible videos, 48 exclusive resources, monthly live meetups with HAR team and others for support and accountability, priority email support) https://hostagencyreviews.com/blog/travel-industry-terms (HAR's travel industry glossary) https://hostagencyreviews.com/blog/travel-agent-commissions (All about travel agent commissions, including airline commissions.) https://hostagencyreviews.com/blog/travel-agency-accreditation (A list of the different travel agent accreditation options.) https://hostagencyreviews.com/blog/what-is-gds (An article on what the GDS is) https://hostagencyreviews.com/blog/airline-fare-types (All about airline fare types) https://hostagencyreviews.com/blog/travel-agency-debit-memo (What is a travel agency debit memo?) https://hostagencyreviews.com/blog/3-ways-travel-agents-save-you-money (3 ways travel agents save you money that OTAs can't) https://hostagencyreviews.com/page/travel-advisor-research-reports/ (Travel agent survey data on fee charging practices: what they charge for, how much, fee structures and more.) https://hostagencyreviews.com/blog/what-is-gds (In-depth information on what the GDS, global distribution system, is and which travel advisors use it.) https://hostagencyreviews.com/blog/become-corporate-travel-agent (Tips on how to become a corporate travel agent.) https://hostagencyreviews.com/travelagentchatter/travel-agent-chatter-vol-5-karen-hurlbut-hurlbut-travel (Podcast episode with a corporate travel agent that does meetings and corporate travel management.) https://hostagencyreviews.com/travelagentchatter/lary-neron-airfare-consultant (Podcast episode with an advisor who books air only and charges $50-500 fees per ticket.) https://hostagencyreviews.com/blog/travel-agents-guide-to-charging-fees (Travel agent guide to charging fees.)

****** Transcript + Show Notes: https://har.news/vol29 Special thanks to today's sponsor: Caffeine Today's guest is a former professional fundraiser who put those skills to work and went from travel being a part time job on the side in 2017 to full time in June 2018. Here's the thing to know though. Even with $2.5M in sales, that's not the metric our guest watches. This travel advisor has niched down into groups—both destination weddings and celebrations groups—with a minimum of 10 rooms and an average spend of $500-1000 per guest, per day. The metric she does watch is the steady income that comes from her group booking fee of $5,000 per group and the 18 clients that are in her VIP club where there is a $6.5k a year annual retainer that has a minimum annual travel spend of $50k, and that doesn't include air. For today's guest, commission is just icing on the cake. Courtnie Nichols is a study in crafting the business of your dreams by thinking about what you want out of life and reverse engineering your business to fit the lifestyle you want. She only books one destination wedding a month. She takes most of Friday off and focuses on self-care. She lays out who she wants to work with and sticks to it. And December? Forget about it! She and the Travel Bash team take the entire month of December off. So come along for an inspirational conversation with a travel advisor who isn't afraid to do things differently and by doing so, has found a work-life balance others dream of and a steady income stream that no pandemic or natural disaster can wreak havoc on.

In episode 148 Steph co-hosts with Katie WIlliams of Tern. Here are the questions they tackle this week! 1. I'd like to switch to Tern. We're currently on Axus. Is there an easy way to transfer that data or can you tell me the level of manual work that needs to be done by our team to make the move? –Anonymous 2. I have been diagnosed with ADHD and of course, some of the things I struggle with is creating processes and maintaining focus (among other things ). I'm relatively new and I would like my niche to include ADHD travelers. Any tips and tricks for ADHD advisors to start and keep up with processes and tasks? Thanks so much! –Sandra S. 3. Is there a way to tell if a host agency offers Tern on their HAR profile? –Anonymous TODAY'S RESOURCES: katie@tern.travel (Katie's email — anonymous, reach out!) https://hostagencyreviews.com/blog/best-travel-itinerary-builders (Tern, Axus and other travel itinerary builder comparison chart) https://hostagencyreviews.com/hosts (Look on a host's profile for more details)

In episode 147 Steph co-hosts with Lori Speers of Levarte Travel. Here's a quick look at the three questions they cover this week. 1. I found a host agency which fits with my requirements but they don't have any reviews on host agency reviews. Is it okay or not to work with host agencies without any reviews on their profile? --Meseret G. 2. Is there an advantage to working with a host agency that has a storefront? Could you also please explain what the “Host Type” is on the HAR profiles. What is “Host Only” and what is “Hybrid (Host & Travel Agency)”? It's my understanding that all host agencies are travel agencies. --Anonymous 3. Before I get started with my confusion I would like to tell you what an amazing job you and your team do!!! So thank you! (Aw, thank you!) I love organizing experiences and adventures. This is where I'm stuck at a crossroads; I want to start working and become more knowledgeable in the industry by working at a host agency, but I'm not quite ready to leap out on my own yet. I'm not sure which host would be the best fit for me as someone that has never done this before and would love to start this new adventure. - Stephanie U. TODAY'S RESOURCES: https://hostagencyreviews.com/blog/independent-travel-agent-contracts (What to look for in your contract with your host agency) https://hostagencyreviews.com/hosts (List of host agencies w/meta data on if they are a host or hybrid) https://har.news/roadmap (ASTA's roadmap to becoming a travel advisor course) https://hostagencyreviews.com/page/host-week (Host Week! Party! YAY! ) https://hostagencyreviews.com/7-day-setup-accelerator (HAR's course walking you through how to find a host, with community support, live Q&A calls and live expert calls) https://hostagencyreviews.com/blog/tips-on-how-to-find-the-best-travel-host-agency (Tips on how to find the best host agency for you) https://hostagencyreviews.com/blog/find-a-travel-niche (Finding a niche article with some brainstorming guides) https://hostagencyreviews.com/blog/travel-agent-training-travel-agent-education (Training and education options for ICs ) https://hostagencyreviews.com/travel-conferences-events (In person events, webinars, conferences, FAMs, etc.)

In episode 146 Steph and the lovely Lindsay Lauer of Travel Leaders 365 answer your excellent questions! 1. Would the Accelerator course be helpful if I've been an employee? I'm thinking of going on my own. I do a volume of around $1M and have 2.5 yrs experience with over 1000 cruise bookings. --Anonymous 2. Can I require my agency's independent contractors (ICs) to work exclusively with my agency? A few prospective ICs have told me that exclusivity is not allowed by law. Is this correct? --Anonymous 3. I'm wondering if I can start with a host agency right away, or if I need to complete any training first. Does it vary by agency? --Donna A. TODAY'S RESOURCES: https://hostagencyreviews.com/7-day-setup-accelerator (HAR's 7DS Accelerator Course - Start your agency faster, with the support you need) https://hostagencyreviews.com/blog/hosted-travel-advisor-report-2023 (HAR's Hosted Advisor report 2023 with income data) https://hostagencyreviews.com/blog/the-employee-travel-advisor-research-report-summary-2023 (HAR's Employee Travel Advisor report) https://hostagencyreviews.com/blog/beginners-guide-navigating-paying-estimated-taxes (Guide to paying and understanding estimated taxes) https://www.travelweekly.com/Mark-Pestronk/The-legality-of-IC-exclusivity (Attorney Mark Pestonk on if a host agency can require exclusivity of ICs) https://hostagencyreviews.com/blog/the-dangers-of-independent-contractor-travel-agent-misclassification (Hidden dangers of IC misclassification) https://hostagencyreviews.com/blog/travel-industry-lawyer-list (List of Travel Industry Attorneys) https://hostagencyreviews.com/blog/travel-agent-training-travel-agent-education (Training and education options for ICs )

In episode 145 Steph co-hosts with Connie Miller of Montecito Travel and they tackle your probing and ever-helpful questions. 1. I would love a conversation about how to execute charging fees when different trips take such a different amount of time. Some people know what they want - some don't. I've been experimenting and every person I've given an hourly fee (I've tested it at $75 and $100) and my estimated timeline, they've passed on my services. So I haven't gotten any fees in the six months I've been working on this. I've had some great success, but I have also wasted a ton of time with people shopping me and then taking my itinerary and booking it elsewhere to save $20 (especially on FIT trips). I've got to take control of my time and energy and make sure I'm spending time with the right people. But I have no idea how to actually implement fees and what a reasonable rate/package is. And I don't want to scare off people who could become great clients. --Kristina C. 2. Are Interline rates accessible by any travel agent? Hosting agency? I'm a newbie here looking for a HA -- majority of friends, family and neighbors are airline employees, so this would be a rather large target market for me (and frankly my niche in the cruise market). I'm familiar with Perx/ID90/Interliner, etc-- but can a new agent under a hosting agency access these rates? Or is there some sort of authorization process an agent needs to obtain in order to book these rates for clients? –Sean R. 3. Can you help me understand the technology needed to be a travel agent? What is most important if you are on a budget? –Jamie T. TODAY'S RESOURCES: https://www.youtube.com/watch?v=n0tJRK3OdX4 (HAR's webinar on using HAR's research reports to grow your agency) https://har.news/HWfeechart (Chart of fees) https://hostagencyreviews.com/blog/travel-agents-guide-to-charging-fees (A guide to charging fees) https://hostagencyreviews.com/blog/interline-cruise-rates (What are interline cruise rates and who qualifies?) https://hostagencyreviews.com/hosts (List of host agencies) https://hostagencyreviews.com/hosts/montecito-village-travel (Montecito Village Travel's HAR profile)

****** Transcript + Show Notes: https://har.news/vol28 Starting a business is not easy. Starting a successful business is even harder. Judi Lombardi has done both the past 9 months with her newly opened travel agency, Memories on the Move Travel. A seasoned traveler with a passion for planning, she finally made the leap a decade after she first started exploring the idea of starting a travel agency. In 2023, she took the plunge! You'll hear what gave her the push she needed to make that leap, why she chose to take HAR's Accelerator course versus doing it on her own, and how she had a lightbulb moment about being an entrepreneur while watching Host Week EduSpots. Opening in June of 2023, Memories on the Move is on track to replace Judi's previous salary by June of 2024. While Judi has shied away from doing any formal advertising, her agency is a great case study in the power of referrals, hand written notes, and client testimonials. Oh, and did we mention she has a 100% testimonial return rate from her clients? She'll share her secret sauce for that too! When it comes to fees, this Massachusetts based advisor came up with a creative workaround that her clients loved, gave her a little more time to figure out her fee structure, AND helped paved the way for charging fees when she was ready. It's a must listen for any new advisor or veteran advisors getting ready to start implementing fees. And for any entrepreneur that feels overwhelmed with ideas to implement and has trouble staying on task, this former speech therapist has a solution for that too. It's called her tickler file and every advisor should have one. Whether you're new or experienced, there's a little something for everyone in this episode! We've got inspiration. We've got effective organic marketing tips that don't take a lot of time but have a lot of impact. We've got advice for newbies, from a successful newbie, Won't you join us?

In episode 144 Steph chats with the fabulous Jenn Lee of TPI as they answer some great questions from you, our audience. Here are this week's questions! 1. I have turned down several Canadians because I'm afraid I'm not licensed to work with them. But I've recently been told this isn't correct.. Can you please help me figure out what the current regulations are? I'm talking specifically about potential clients who live in Canada booking through me, a Tennessee-based agent. I've been reached by a couple in Vancouver and one in Toronto wanting to plan honeymoons to the Caribbean. We were specifically looking at Sandals, which I'm sure does tons of business with all nationalities. But I wanted to look at other resorts as well. Thanks for any insight you can provide! --Kristina C. 2. How do you find the best Host Agency for you? –Tracy E. 3. How do you become a top seller of travel? –Tracy E. TODAY'S RESOURCES: https://hostagencyreviews.com/blog/canadian-regulations-travel-agencies-nutshell (Canadian travel agency regulations in a nutshell) https://hostagencyreviews.com/blog/travel-industry-lawyer-list (Travel industry attorney list) https://www.carpentertaylor.com/ (Tom Carpenter's law office) https://www2.arccorp.com/articles-trends/the-latest/fraud-awareness-webinar-recap-2023-schemes-2024-readiness/ (ARC's webinar on fraud) https://hostagencyreviews.com/blog/tips-on-how-to-find-the-best-travel-host-agency (Download our free excel sheet with questions to ask your prospective host agencies) https://hostagencyreviews.com/blog/independent-travel-agent-contracts (Things to look for in your host agency contract) https://www.youtube.com/playlist?list=PLdEeS4KrdBLqVDL24Cw8Mw2XeMQVBwmec (Watch all of Host Week on our YouTube playlist!) https://www.youtube.com/live/tT7cHbr_y-g?feature=shared&t=16745 (Jenn's EduSpot on Curating a Loyal Fanbase: Creating Meaningful Connections) https://www.youtube.com/live/tT7cHbr_y-g?feature=shared&t=3894 (Host Week One Thing on Using Admins to Grow your Biz) https://www.youtube.com/live/uSpIVKiHowY?feature=shared&t=17445 (EduSpot with Tamay Shannon on using ChatGPT for your agency) https://har.news/advrm -Travel advisor roadmap

Tune in to see if you won. :) We'll see you next year! Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

When most people think about accessibility, the first thing that comes to mind are mobility challenges. According to the Center for Disease Control (CDC), approximately 61 million adults across the United States identify as having a disability of some kind. Some disabilities are not visible or obvious, like sensory or dietary needs. About 10% or 6.1 million people have hidden or invisible disabilities. People with hidden disabilities are protected by the Americans with Disabilities Act (ADA) which includes being entitled to accommodations in lodging. What does this mean for our international travelers, though? How can travel advisors continue to provide stellar service through accommodations, amenities and cultural experiences as the country's aging population grows at a rapid rate? These and other questions will be explored in “Shifting Identities: Making Travel More Accessible”. This presentation will focus on five aspects of diversity – language, dietary restrictions, transportation, religion and technology – to share the impact of accessibility in travel. Take away: 1. Learn the accessibility features (and new logo) to highlight with travel amenities as a new approach to meeting the needs of your client. 2. Hear relevant examples of “travel gone wrong” to avoid. 3. Simulate how to ask the uncomfortable, but needed questions so your client enjoys the best travel experience from beginning to end. 4. Incorporate immersive cultural experiences for an inclusive travel itinerary while promoting repeat business. (They will tell their friends!) Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

Aubrey Jackson's 10 years of journalistic experience and love of travel serve as the perfect ingredients for content creation success. The TV news anchor turned luxury travel specialist discovered organic marketing success by creating content that "tell stories" of destinations she highlights, further educating her online audience while enlightening her clients. During this Host Week workshop you will learn how to utilize storytelling to create content that informs your audience and inspires them to complete an action like "book a call" with you and leave the session with actionable steps to begin creating content today and the best apps to use and download right to your iphone, to create 30 to 60 length video content that converts! Take away: •- Identifying "your go to platform" short form content is everywhere and though you may feel like you have to be, I advise choosing a platform to master and in this session I will share why Tiktok became my "platform of choice" - What type of storyteller are you? Story Type #1: Educational Story. ... (inform and educate) Story Type #2: Entertainment Story. ... (sell a dream) Story Type #3: Vulnerable/personal Story. ... (share a relatable experience) - Best apps to download to and use for editing on your phone Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

Have you ever seen one of your friends, family members or clients post fabulous pictures about the amazing adventure they just took, but they didn't hire YOU to craft the experience? It happens. Jenn Lee, VP Industry Engagement and Support with TPI, knows EXACTLY why this happens and will share what you should start and stop doing to ensure you have clients for a lifetime. Take away: - Understand what actions you are taking that “push” people away. - Understand what motivates people to stay loyal to your brand. - Strategies to leverage loyal clients to gain more clients. - Strategies to create true connections with your clients. Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

Our Luminary Awards recognize the best of the best host agencies for their commitment to making the industry better for hosted travel advisors. This is a segment best watched instead of listened to. Find the video here---> https://www.youtube.com/live/tT7cHbr_y-g?feature=shared&t=15536 Read more about the Luminary Awards and view the winners on our blog: https://hostagencyreviews.com/blog/best-host-travel-agency-2024 Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

Every host agency starting to look alike for you? Hear from over 30 host agencies in Host Week's Meet the Hosts sessions! We interview them to learn more about their culture, programs, and success stories. Tune in for the 10-20 minute interviews that will help differentiate and humanize the myriad of host agencies out there. Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

Every host agency starting to look alike for you? Hear from over 30 host agencies in Host Week's Meet the Hosts sessions! We interview them to learn more about their culture, programs, and success stories. Tune in for the 10-20 minute interviews that will help differentiate and humanize the myriad of host agencies out there. Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

Every host agency starting to look alike for you? Hear from over 30 host agencies in Host Week's Meet the Hosts sessions! We interview them to learn more about their culture, programs, and success stories. Tune in for the 10-20 minute interviews that will help differentiate and humanize the myriad of host agencies out there. Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

Every host agency starting to look alike for you? Hear from over 30 host agencies in Host Week's Meet the Hosts sessions! We interview them to learn more about their culture, programs, and success stories. Tune in for the 10-20 minute interviews that will help differentiate and humanize the myriad of host agencies out there. Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

Every host agency starting to look alike for you? Hear from over 30 host agencies in Host Week's Meet the Hosts sessions! We interview them to learn more about their culture, programs, and success stories. Tune in for the 10-20 minute interviews that will help differentiate and humanize the myriad of host agencies out there. Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

Every host agency starting to look alike for you? Hear from over 30 host agencies in Host Week's Meet the Hosts sessions! We interview them to learn more about their culture, programs, and success stories. Tune in for the 10-20 minute interviews that will help differentiate and humanize the myriad of host agencies out there. Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

Get to know the different consortia within the travel industry in Host Week's Meet the Consortia segments. We have all the major consortia, with the exception of Signature Travel Network. If you're going independent or with a host agency, your consortium will play a key role in the technology, partnerships, and marketing you'll have access to. Learn more about your options in our 10-15 minute interviews. Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

I will share my very own personal story, as most of our Travel Advisor partners are entrepreneurs, like Rudi and me when we founded AmaWaterways and were growing our baby to a beautiful young adult that it is today. Part of our story are five things that have shaped by path and steered me in making the decisions that have brought me to where I am today. Those five things, I call my “5 P's”: Passion Partnerships Positive thinking Personal and Purpose I will be happy to discuss the importance of all 5 P's, and here is just a thought to the “Personal P”: The Travel industry is based on personal interaction and your successful as an independent travel professional is based on building long lasting personal relationships with a large enough group of repeating clients to meet your revenue goals. While the internet may be a great tool to gather pages of options or sort from low to high price options – it is not capable of recommending a wonderful cruise through Eastern Europe, par example, as it doesn't know that your client's grandparents came from Romania and they have never thought about going back until now. Or that a Christmas Time/ Holiday Cruise would be perfect for your clients this year as it looks that this will be the first Christmas where none of their kids are coming home. Or that a Wine Themed cruise on the Danube would be perfect for the recently divorced client nervous about travelling alone. Etc… One of the strongest tools in everyone's entrepreneurial toolbox is the personal relationships one can build with a client. While everyone's path to, and measurement of, success as an entrepreneur is different, I hope my stories related to my five “Ps” will help our Travel Advisors thinking about the things that truly matter in building the type of success they want for their travel business. Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

Our Host Week One Things are short nuggets of information (3-5 min) to help you improve your business. It's like sitting down with an industry pro and asking them "If there was One Thing I can do to grow my business this year, what would it be?" Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

Host Week CoffeeSpots are a great way to pre-game the big event. Join us as we dive in-depth into one company a day to learn more about what makes them unique! Uniglobe Travel Center is a leading host agency that stands out for its professionalism and support for its members. We offer programs to meet all experience levels, as well as ongoing training & support, providing the tools and resources you need to grow. Through our commitment to success, and our partnership with Virtuoso, UTC empowers you to bring your travel business ideas to life. We understand the unique challenges you face and take pride in cultivating a collaborative and supportive community. Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

How do you demonstrate your authority and expertise with your clients and stay top of mind even when they aren't in a booking-travel mode? If you are like most advisors, you post on social media. But when you do, you give all of the power to them – to decide who to show your content to and when. Staying top of mind with travelers via a newsletter that shows up in their inbox consistently is the best way to stay engaged with your clients. If the idea of creating weekly content feels overwhelming, you are not alone. You have questions… WHAT do I write about? After all I don't write for Conde Nast and AFAR, I'm a travel advisor. WHEN will I find the time? My week is already overfull. WHO will I send it to? I don't have a big email list. HOW do choose a platform? I have no idea. WHERE do I begin such an overwhelming task? I can't possibly add another thing to my plate. I have the answers and I will teach you how to create an engaging newsletter that is targeted to your ideal client, guarantee that you get it sent out every week and has travelers thinking of you the next time they want to plan an adventure. I have written a weekly newsletter to my clients since Feb 2021 without ever missing one. Follow two rules: 1. start small 2. be consistent Take away: 1. An action plan 2. A newsletter framework 3. A scheduling plan 4. A short list of the best email platforms Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

Prior to my current public speaking and concert management roles, I had a career as a NASCAR pit crew member. Both experiences submerge one into the business and the time away from home exceeds the time at home. Traveling is a major part of getting the jobs done- and not just traveling but traveling right. Transporting multiple personnel and millions of dollars of equipment night-to-night and pivoting with unexpected changes are everyday tasks. Comfort, budget, the calendar, weather, and site promoters are just a few hurdles that must be handled at each stop. The lessons learned working in these industries can train someone to work with much of the general public. Take away: 1. Organizing travel for a large group of people. 2. How to arrange travel for additional equipment 3. What to do when weather or an unforeseen circumstance forces last-minute travel changes 4. Balancing comfort & amenities within a budget. 5. Scaling million-dollar teams & musicians to the family vacation. Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

Ready to ditch the "once-a-year" manual number crunching and leave the mounds of paper behind? Technology can transform manual financial tasks into efficient, automated processes saving time, increasing accuracy, resulting in less hair-pulling, and seeing your financial results (aka profit) with a few mouse clicks. In this session, I'll share the first steps to transitioning from manual to 'magic'! Take away: - The challenges and potential errors with manual methods - The advantages of transitioning to digital and incorporating this into your routine - Briefly discuss popular, user-friendly apps and software available for travel advisors - Expert tips to determine the right tools that are a good fit your business Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

Every host agency starting to look alike for you? Hear from over 30 host agencies in Host Week's Meet the Hosts sessions! We interview them to learn more about their culture, programs, and success stories. Tune in for the 10-20 minute interviews that will help differentiate and humanize the myriad of host agencies out there. Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

Every host agency starting to look alike for you? Hear from over 30 host agencies in Host Week's Meet the Hosts sessions! We interview them to learn more about their culture, programs, and success stories. Tune in for the 10-20 minute interviews that will help differentiate and humanize the myriad of host agencies out there. Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

Every host agency starting to look alike for you? Hear from over 30 host agencies in Host Week's Meet the Hosts sessions! We interview them to learn more about their culture, programs, and success stories. Tune in for the 10-20 minute interviews that will help differentiate and humanize the myriad of host agencies out there. Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

Every host agency starting to look alike for you? Hear from over 30 host agencies in Host Week's Meet the Hosts sessions! We interview them to learn more about their culture, programs, and success stories. Tune in for the 10-20 minute interviews that will help differentiate and humanize the myriad of host agencies out there. Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey