Podcast appearances and mentions of bill price

We just found out who won the NHL Draft Lottery! Jamie & Locker react to the reveal. We also preview round 2 of the NHL playoffs with Bill Price of NHL.com The Green Zone

The 1st round of the NHL playoffs did not disappoint! We connect with the editor-in-chief of NHL.com to preview Round 2! The Green Zone

Wayne and Rob host guest Bill Price to discuss sport flooring and sport floor finishes. Follow Bona US Professional online: Website: https://www1.bona.com/en-us/professional/ Subscribe on YouTube: https://www.youtube.com/BonaProfessional Facebook: https://www.facebook.com/bonauspro/ Instagram: https://www.instagram.com/bonapro.us/

How Customer Complaints Impact Loyalty and Retention  Shep interviews Bill Price, President & Founder of Driva Solutions and Amazon's first global vice president of customer service. He talks about his new book, Zero Complaints: The Path to Continuous Value Creation, and explores the aspirational goal of eliminating customer complaints to enhance customer retention, reduce costs, and increase revenue.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How do you get zero customer complaints?  What benefits do businesses gain by proactively eliminating customer complaints?  What is the cost of customer dissatisfaction?  Why is it important for company executives to engage directly with the customers?  What are the potential revenue losses associated with unresolved customer complaints?  Top Takeaways:    Striving for zero complaints is about aiming to continuously improve and provide value for the customer. While it may not be entirely realistic to have zero complaints, the aspiration drives companies to proactively identify and manage issues before they become a point of friction for the customers.    It costs more to attract new customers than to retain current ones. A frictionless experience can make customers more likely to buy more, return, and recommend a business to others. Customers with consistently positive experiences are more likely to share them with friends and family. Companies that focus on reducing complaints and enhancing the customer experience often see higher retention rates and increased revenue.    Frequent complaints should serve as signals that something in the business process needs fixing. Businesses must listen attentively to what customers say and capture feedback from the frontline employees.    Handling customer complaints can be costly for businesses. It involves maintaining support centers, training staff, and investing in the technology to manage issues. Reducing complaints means these expenses can be minimized, resulting in significant cost savings.    There's value in handling complaints well, as it can result in increased customer loyalty. However, it's to prevent complaints from happening in the first place. By eliminating common pain points, businesses can focus on delivering exceptional experiences rather than resolving issues.    Plus, Shep and Bill discuss the role of a Chief Problem Officer and how the presence of a CPO in organizations leads to happier customers and employees. Tune in!   Quote:   "When you treat your customers well and give them an easy, frictionless experience, not only will you keep them, but they'll tell their friends about your business.”    About:    Bill Price is the President & Founder of Driva Solutions, LLC. and the co-author of four books, including The Best Service is No Service, Your Customer Rules!, The Frictionless Organization, and his latest, Zero Complaints.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

The Green Zone is Saskatchewan's Number One Sports Show. The Green Zone

The Green Zone is Saskatchewan's Number One Sports Show. The Green Zone

Bill Price is a consultant of entertainment technology and a freelance designer, Lighting Designer, Director, Set Designer, Theatrical and Dance productions. He has been active in the Entertainment industry for over 40 years. Most recently Bill was the Vice President for AKT3 the Mid-Atlantic representative of lighting, rigging and draperies for entertainment. He is also the Past Chair and Founder of the Havre de Grace Arts Collective, the Immediate Past Chair of United States Institute of Theater Technology Chesapeake Section, and former Chair of the USITT eSET Council, an education organization of the entertainment industry. Bill has come highly recommended by Bill Groener to come on the Podcast. This episode is sponsored by ACT Entertainment and Ultimate Support

The Green Zone is Saskatchewan's Number One Sports Show. The Green Zone

John is joined by Bill Price, partner in Quinn Emanuel's Los Angeles office, and Steig Olson, partner in Quinn Emanuel's New York office. They discuss the landmark $110 million jury verdict, trebled to $330 million under antitrust law, Bill and Steig recently won in the U.S. District Court for the District of Northern California. The award will be increased to compensate for the costs and attorney's fees incurred by the plaintiff. The dispute arose when Commercial Metals, a Texas-based competitor of Pacific Steel, purchased and shut down California's only rebar mill, creating a regional monopoly in the rebar market—a critical component in construction. Pacific Steel planned to disrupt this monopoly by building a state-of-the-art, environmentally friendly steel mill using advanced Italian technology. However, Commercial Metals allegedly pressured the Italian supplier to block plaintiff Pacific Steel from accessing the necessary technology by creating a 500-mile radius “exclusivity” zone for the Italian technology around the steel mill they bought and shut down. Victory at trial hinged on simplifying a complex antitrust narrative into a clear, compelling story. Bill and Steig narrowed their case by focusing on the core issues, cutting extraneous expert testimony to streamline the presentation. They used an adverse witness, the former CEO of Commercial Metals, to expose the company's internal communications, which highlighted its intent to maintain market dominance by obstructing Pacific Steel's plans. Bill's cross-examinations proved pivotal in exposing contradictions and discrediting the defendants' narrative. The defendants primarily argued that the relevant market extended beyond California and that their exclusivity agreements were standard competitive practices. However, the jury found these defenses unconvincing, especially in light of evidence of deliberate efforts to suppress local competition and inflate prices. They also discuss the skillful collaboration between Steig, a rising young trial attorney, and Bill, a seasoned litigator renowned for his many trial victories.  This case underscores the importance of strategic focus, persuasive storytelling, and adaptability in high-stakes litigation.Podcast Link: Law-disrupted.fmHost: John B. Quinn Producer: Alexis HydeMusic and Editing by: Alexander Rossi

The Green Zone is Saskatchewan's Number One Sports Show. The Green Zone

En este episodio conversamos sobre “London Calling”, el tercer álbum de The Clash, lanzado el año 1979.

This is the first in what I'm hoping will be many future podcast episodes of interviews with Skagit Valley Vietnam veterans. The majority of these vets are in their seventies and eighties, so within the next couple of decades their voices will become silent, and their first-hand accounts of a conflict that defined a generation will be lost unless recorded. My first interview subject happens to also be a near neighbor to my Mount Vernon home. Bill Price's memories of the Vietnam War and his reflections on his experience of it don't nicely align with the narratives that some might prefer when we take up the topic of America at War -- but they are a reflection of how many folks felt who were in uniform at the time, along with many who weren't. Bill's story illustrates that war holds a lot more menace than that of the people who are shooting at you.

Do you want to enhance customer satisfaction and loyalty by providing seamless experiences? Wondering how to achieve this result effortlessly? This week we had a discussion that you will find inspiring. Our guest? Best-selling author, Bill Price. Bill will be unveiling the ultimate solution to create a frictionless customer experience that fosters enhanced customer satisfaction and loyalty. Best-selling author of The Best Service is No Service, and The Frictionless Organization, Bill Price is a renowned expert in customer experience and service. His journey to becoming a guru in this field began when he joined Amazon in 2006. At Amazon, Bill was relentless in his pursuit of creating a frictionless customer experience, focusing on removing any confusion or need for customers to contact the company. This philosophy led to a fourfold increase in revenue without hiring additional customer service staff. Bill's approach was centred around delivering on promises and constantly monitoring customer satisfaction through leading quality metrics. His work at Amazon and subsequent clients has helped businesses of all sizes simplify their operations and create more value for their customers. Bill's passion for putting customers first shines through in his storytelling and examples, making him a sought-after consultant and advocate for exceptional customer service. Download and listen to learn more. On today's podcast: Changing the Customer Experience at AmazonEmbracing criticism for continuous improvementWhy you need to go beyond average metricsExamples of frictionless organisationsThe importance of understanding your customers Follow Bill Price:WebsiteLinkedInThe Best Service Is No ServiceThe Frictionless Organization Book recommendations: How The Mighty Fall Setting The Table

Welcome to Sometime Between Dusk and Dawn Ghost Stories. This episode is written and produced by me, Jannette Quackenbush with folklore pulled from many resources, including an interview ofMike Shea of Hope Furnace Station by Bill Price in 1961. There is more than just this podcast. You can buy my book series on Amazon and find them in other bookstores, including Haunted Hocking Hills which has this bit of lore. Today's story is A Haunting in an Old Ghost Town.   Little remains of a  once vibrant community of iron furnace workers, except one of their own, a ghost. Hike this Hocking Hills Trail Find this haunted Ohio hike in Haunted Hocking Hills --- Support this podcast: https://podcasters.spotify.com/pod/show/betweenduskanddawn/support

Garry visits with Bill Price to discuss his experience at Burning Man. Plus Jenna makes a cocktail for September.

Today, Bob Weeks and Adam Scully discuss all of the latest in the world of golf and preview the BMW Championship! Plus, we're joined by Stephen Ames after winning for the fourth time this season on PGA Tour Champions, world-renowned swing coach Shauheen Nakhjavani, who also coaches Stephen Ames, Bill Price to discuss the new Taylormade MG4 wedges and Michael Harrison to discuss the BMW Championship from a betting perspective.

John is joined by Bill Price, the founder and co-chair of Quinn Emanuel Urquhart & Sullivan's National Trial Practice Group and a partner in the firm's Los Angeles office. Bill could lay claim (though he never would, being very modest) to be possibly the greatest business jury trial lawyer of his generation. He has tried over 50 cases to verdict and lost only two of them. Representing plaintiffs, he has won five 9-figure verdicts, as well as one ten-figure verdict. He has obtained equally remarkable results representing defendants. He is a master of all aspects of trial practice but is best known as a brilliant cross-examiner. This episode, therefore, focuses on the art of cross-examination. Podcast Link: Law-disrupted.fmHost: John B. Quinn Producer: Alexis HydeMusic and Editing by: Alexander Rossi

Today, Adam Scully, Bob Weeks and Mark Zecchino discuss the latest in the world of golf. We recap Ruoning Yin's win at the KPMG Women's PGA Championship and Keegan Bradley at the Travelers. Plus, we're joined by John Pak, the latest winner on PGA Tour Canada, Bill Price about Taylormade's TP Reserve line of putters and Jodie Jenkins from the Endless Summer Long Drive Championship.

Garry visits with Bill Price about his visit to see the Titanic aboard the Titan submersible. Mike Mascow from Roast to Order Coffee and Tea also stops by to celebrate 1 year anniversary of his GarrForce sponsorship. You're invited to bring along whatever appropriate lubricant you like to consume responsibly in your favorite streaming spot. Complimentary yappetizers and nonsense

Today, Adam Scully, Bob Weeks and Mark Zecchino discuss the latest in the world of golf. We preview this week's KPMG Women's PGA Championship, the second major on the LPGA calendar and the Travelers Championship! Plus, we chat with Bill Price about Taylormade's 2023 line of putters.

The Frictionless Organization: Deliver Great Customer Experiences with Less Effort by Bill Price and David Jaffe About the Book: Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This book will help any customer-facing organization deliver better customer experiences, save money, and increase revenue.  Veteran customer service experts Bill Price and David Jaffe, coauthors of the bestseller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed.  This simplicity for the customer is what Price and Jaffe call frictionless. The book defines a straightforward methodology, drawing on more than thirty practical examples from leading companies across four continents.  The approach provides a radically different way for the whole business to focus on the customer experience.  It explains how any organization can look at all customer interactions as potential opportunities for improvement and question whether they are helpful or represent symptoms of friction. Lower friction innovators are disrupting established businesses in every industry. This detailed guide shows how any business—from start-ups to major multinational corporations—can remove friction.  Being frictionless has become a strategic necessity, and now this strategy is available to any organization. About the Author: Bill Price is a keynote speaker, graduate-shool instructor in marketing and global business management, board member, and the co-author of The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (2008) and Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand (2014).  He is the founder and president of Driva Solutions based in Bellevue, Washington whose tagline is “Creating and sustaining highly effective customer contact strategies and operations, locally and globally.”  Bill started his career with McKinsey & Company in its San Francisco and Stockholm offices, serving global clients and working on what turned into the book In Search Of Excellence.  He was later the CFO and COO at an early-stage interactive voice response company that was later acquired by the telecommunications company MCI. He then built MCI Call Center Services' automation, consulting, and agent outsourcing business and was later named one of the first Call Center Pioneers by CRM magazine. In 1999, Bill joined Amazon as the company's first worldwide VP of customer service, working closely with Jeff Bezos and his other direct reports to create what has become one of the most successful customer experience companies in the world. Bill is a graduate of Dartmouth College and the Stanford Graduate School of Business. And, interesting fact - he is a veteran of the United States Navy! Click here for this episode's website page with the links mentioned during the interview... https://www.salesartillery.com/marketing-book-podcast/frictionless-organization-bill-price

Gary Farrell Winery was founded in 1982 by Gary Farrell, who was a pioneer in the Russian River Valley wine region. For more than 40 years, Gary Farrell Winery has crafted artisan Pinot Noirs and Chardonnays that capture the balance and stylistic elegance of some of the finest vineyard sites in the region. Gary sold the winery in 2004 and it is now owned by Bill Price and a group of investors. Director of winemaking Theresa Heredia has made the wines since 2012 and works with some of the regions top growers to produce wines that capture the unique character of the vineyard.

Some fifty years ago, Bill found himself alone at an event. Then someone turned and said, "Would you like to join us?"Do you have your own story of an unsung hero? We'd love to hear it! Record a voice memo and email it to us at myunsunghero@hiddenbrain.org. Some guidance:--Focus on ONE moment that you will never forget. --Make sure you're in a quiet, non-echoey room.--Speak conversationally, like you're talking to a friend.--Let us know why this person continues to impact your life.--If your hero were standing front of you today, what would you say? Address them directly.-- Here are some tips on how to make a great recording on your phone.Thank you!

Today, Adam Scully and Bob Weeks look ahead to the Masters and some of the major storylines! The guys are also joined by James Duthie, who will be hosting our Masters coverage from Augusta National. Plus, we chat about the Valero Texas Open and hear from Bill Price about Taylormade's 2023 line of putters!

Wayne and Rob host guest Bill Price and discuss the new, innovative Bona Sport products that will be launching in the near future. Follow Bona US Professional online: Website: https://www1.bona.com/en-us/professional/ Subscribe on YouTube: https://www.youtube.com/BonaProfessional Facebook: https://www.facebook.com/bonauspro/ Instagram: https://www.instagram.com/bonapro.us/

The CX Goalkeeper had the great opportunity to interview Bill Price and David JaffeBill's LinkedIn Headline: President, Driva Solutions; Co-Founder, LimeBridge; Chair, Global Operations Council; Advisor, CustomerThink.David's LinkedIn Headline: Consulting Director and Partner in Limebridge Australia Co-author of The Best Service Is No ServiceHighlights:00:00 Game Start00:25 Introductions02:34 Bill's and David's values07:00 Friction09:04 No Service The Best Service11:51 Interactions15:06 The Value Irritant Matrix20:01 Customer ecstasy23:30 Measurements28:11 Personalization31:22 Cultural Aspects35:31 The Future of CX38:35 Books' suggestion40:21 Contact Details41:06 Golden Nuggetsand much more https://www.cxgoalkeeper.com/BillPrice-DavidJaffeABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast?Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership

Improving the customer experience can sometime feel like an exercise in futility because it always feels like no matter what you do there's always one person who is never satisfied.What You'll Discover About Improving the Customer Experience:How to improve the customer experience with less effort.The questions you need to ask yourself before you can start improving the customer experience.What being a frictionless organization really means for improving the customer experience.How to make automation work for you instead of against you when improving the customer experience.2 ways even small businesses can make their business frictionless.And much MORE.Guest: Bill PriceBill Price was Amazon's first global vice president of customer service and is the founder and president of Driva Solutions, a consultancy dedicated to creating highly effective customer contact strategies and operations.He has more than 35 years' experience advising and directing major operations in more than 160 leading companies.He's the co-author of The Frictionless Organization: Deliver Great Customer Experiences with Less Effort (Berrett-Koehler Publishers; June 21, 2022) and of the bestseller The Best Service Is No Service, Your Customer Rules! Related Resources:If you liked this interview, you might also enjoy our other archived Customer Satisfaction episodes.Contact Bill and connect with on LinkedIn.Check out Bill's recent book The Frictionless Organization: Deliver Great Customer Experiences with Less Effort on Amazon and other fine on-line and brick-and-mortar book sellers.Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidentialJoining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Twitter, Facebook, YouTube, and LinkedIn.Download ♥ Follow ♥ Listen ♥ Learn ♥ Share ♥ Review ♥ Comment ♥ Enjoy

Today, Mark Zecchino and Adam Scully preview the Monday finish at the week's AT&T Pebble Beach Pro-Am! The guys are also joined by Bill Price to discuss Taylormade's 2023 putter line!

Bill Price was Amazon's first global vice president of customer service and is the founder and president of Driva Solutions, a consultancy dedicated to creating highly effective customer contact strategies and operations.  He has more than 35 years of experience advising and directing major operations in more than 160 leading companies.  Bill is also the co-author of The Best Service is No Service and Your Customer Rules! A book that sheds light on how frictionless organizations cut costs, grow revenue and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. Price is a frequent keynote speaker, graduate school instructor in marketing and global business management, Board member, and Advisor to CustomerThink with more than 50 posts. He graduated from Dartmouth College and the Stanford Graduate School of Business and lives with his wife Lori in Bellevue, Washington.  Listen to today's interview with Bill, and find out how you too can remove friction for any business from start-ups to major multinational corporations, and deliver great customer experiences with less effort. Key Takeaways Bill narrates the pivotal moment he realized that customer experience was a vital part of the various organizations and companies that he has worked withWhy is it dangerous to shield senior executives from the true voice of the customer?The techniques companies should apply to the process of drafting their senior executives into being more involved with the customers.Bill talks about the differences in business strategies that he has come across from the many organizations that he has been part of during the research and writing of his booksCompanies and Senior Business Executives need to start making decisions not based on profitability but based on long-term goals and objectivesThe companies Bill has worked with for his book: ‘The Frictionless Organization'Competition in business, and why the rush to turn digital has led many companies to settle for digital tools that are confusing and difficult to navigate for their customersTraits that a frictionless organization should exhibit, and how you too can test your organization against these metricsBill names a few companies that are getting it right alongside businesses that other companies should try to emulate Connect with Bill Website (Company) - http://www.drivasolutions.com/  Website (book) - https://www.frictionlessorg.com/  LinkedIn - https://www.linkedin.com/in/bill-price-drivasolutions/  Email - bill@drivasolutions.com  Phone - 206-321-0841

Bill Price, the Founder and President of Driva Solutions, a consultancy dedicated to creating highly effective customer contact strategies and operations joins Enterprise Radio. The post Single Strategy That Drives Amazon and Apple's Success appeared first on Enterprise Podcast Network - EPN.

We caught up with Amazon's first Worldwide Vice-President of Customer Service and author Bill Price to talk about frictionless customer experiences and the organizations that stand out from the crowd – for the best and the worst reasons.Transcript: https://www.intercom.com/blog/podcasts/cx-expert-bill-price-on-creating-frictionless-experiences/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Join Shalom Klein on his weekly radio show, Get Down To Business with guests: Jennie Lopez Bill Price Matt Ostanik Vincent Hendricks

Delivering great customer experiences is essential for any business that wants to be successful. In order to do so, it's important to focus on meeting and exceeding customer expectations, providing high-quality products and services, and building strong relationships with customers.  One way to deliver great customer experiences with less effort is to use technology and automation to streamline processes and improve efficiency. This can include using customer relationship management (CRM) software to manage customer interactions, automating routine tasks, and using artificial intelligence (AI) to provide personalized experiences. Additionally, investing in training and development for customer-facing employees can help ensure that they are equipped to deliver great experiences. In this episode, Bill Price shares how to deliver great customer experiences with less effort. Learn how frictionless organizations create products and services that work so well, their customers never need to contact them for the wrong reason, reducing costs, increasing revenue, and creating loyal fans.

In this week's episode of the SIMPLE brand podcast, I talk with Bill Price, author of The Frictionless Organization: Deliver Great Customer Experiences with Less Effort!Bill and I discuss his lessons around seeking, finding, and eliminating all the friction that can happen in your customer experience.  And more importantly, we discuss how to proactively ensure that friction doesn't get into the customer experience in the first place. Some of the topics we discuss include:Why the best service is when the customer doesn't even need to contact youBill's definition of a frictionless organizationThe value of proactively communicating with your customersEducating your customers can curb customer service calls and reduce frictionThe questions to ask before you start to invest in customer service technologyThe need to proactively go upstream and prevent customer service issues from happening in the first placeHow delivering a frictionless experience actually demonstrates respect to your customer The right way to proactively plan on how your customer experience will be frictionless instead of solving customer service issuesWith customer expectations always changing, creating a frictionless experience is not a one-and-done approachThe habits and values that customer experience leaders should embrace RESOURCES FROM THIS EPISODE:Bill's websiteBill's book - The Frictionless Organization: Deliver Great Customer Experiences with Less Effort 

November 8, 2022 - Customer Service Bill Price and Flipping Market Update Mike Simmons

What if you could deliver a great customer experience with less effort? If you said yes — and I'm sure you did — this week's episode is for you. Author Bill Price was Amazon's first global vice president of customer service (yep, he reported to thee Jeff Bezos?!). He and his co-author, David Jaffe, wrote the best-selling book, The Best Service is No Service. Today, Bill talks to us about their new book and shares with us how organizations like mine and yours can become what they call frictionless. Get Weekly Tools to Build Your Business (for free!): The Entrepreneur's Toolkit Follow Bill on LinkedIn: Bill Price Visit: Become Frictionless Visit: Driva Solutions Have a story to tell? Signup here: www.serialentrepreneurshow.com

I believe having a frictionless business is one of the key components to a successful business today. Quite frankly, I personally won't work with any business who doesn't make it easy for me to do business with them. We business owners can easily imagine that our own customers and potential customers may feel the same way, so this discussion with my guest Bill Price is an important and enlightening conversation for all of us self-employed folks. In our chat, Bill and I discuss the definition of a frictionless experience – especially in what I like to call “high-touch” (that is, highly personalized) businesses. As I like to say: really good customer service = meeting people's expectations. We discuss this concept, as well as how preempting a customer's questions or needs is crucial to creating a frictionless experience. We also talk about how making it easy to do business with you can indicate respect for your customers and for the value of their time. Finally, Bill shares his insights about how to reduce friction in your customer experiences.  Bill Price was Amazon's first global vice president of customer service and is the founder and president of Driva Solutions, a consultancy dedicated to creating highly effective customer contact strategies and operations. He has more than 35 years' experience advising and directing major operations in more than 160 leading companies. He's the co-author of The Frictionless Organization: Deliver Great Customer Experiences with Less Effort (Berrett-Koehler Publishers; June 21, 2022) and of the bestseller The Best Service Is No Service, and Your Customer Rules! Learn more at frictionlessorg.com. And be sure to subscribe to The Self-Employed Life in Apple Podcasts or follow us on Spotify or wherever you listen to podcasts so you don't miss an episode. Everything you need can all be found at jeffreyshaw.com.  Bill Price, thank you so much for being here!   Remember, you might be in business FOR yourself but you are not in business BY yourself. Be your best self. Be proud and keep changing the world.     Guest Contact – Bill Prive on LinkedIn (in/Bill-Price-Drivasolutions) FrictionlessOrg.com About The Frictionless Organization Book Buy The Frictionless Organization Contact Jeffrey – JeffreyShaw.com Books by Jeffrey Shaw Business Coaching for Entrepreneurs The Self-Employed Summit Watch my TEDx LincolnSquare video and please share!     Valuable complimentary resources to help you –   The Self-Employed Business Institute — You know you're really good at what you do. You're talented, you have a skill set. The problem is you're probably in a field where there is no business education. This is common amongst self-employed people! And, there's no business education out there for us! You also know that being self-employed is unique and you need better strategies, coaching, support, and accountability. The Self-Employed Business Institute, a five-month online education is exactly what you need. Check it out! Take The Self-Employed Assessment! — Ever feel like you're all over the place? Or frustrated it seems like you have everything you need for your business success but it's somehow not coming together? Take this short quiz to discover the biggest hidden gap that's keeping you from having a thriving Self-Employed Ecosystem. You'll find out what part of your business needs attention and you'll also get a few laser-focused insights to help you start closing that gap. Have Your Website Brand Message Reviewed! — Is your website speaking the right LINGO of your ideal customers? Having reviewed hundreds of websites, I can tell you 98% of websites are not. Fill out the simple LINGO Review application and I'll take a look at your website. I'll email you a few suggestions to improve your brand message to attract more of your ideal customers. Fill out the application today and let's get your business speaking the right LINGO!   Host Jeffrey Shaw is a Small Business Consultant, Brand Management Consultant, Business Coach for Entrepreneurs, Keynote Speaker, TEDx Speaker and author of LINGO and The Self Employed Life (May 2021). Supporting self-employed business owners with business and personal development strategies they need to create sustainable success.

Being frictionless has become a strategic necessity. What does frictionless even mean? Why should you care? And what are simple steps to remove customer pain points and get to a frictionless state based on learnings from the most reputable brands?  Stacy Sherman and Bill Price, author of The Best Service is no service, Your Customer Rules!, and The Frictionless Organization, answer these questions and share key principles to improve experiences for everyone who interacts with your brand. In fact, customer loyalty depends on it. Details at DoingCXRight.com/podcast

Episode number 129! Thanks for supporting the show so far!Become a member and support the show today at zedmedia.substack.com! Zed hats website: TylerZed.comGet Upside app (the insane gas saving app) referral code: 63T9HMust follow YouTube channels!Meagan Nouis (Editor of Zeducation) - https://www.youtube.com/user/MGZolynThat Dan Show - https://www.youtube.com/channel/UCPjtMCS-9paiMjiBHKakPCADeev - https://www.youtube.com/channel/UCVMQta5E_tnjP_5i2bDq2UgThe Clambake IncidentThe Clambake Incident your Tertiary sports and slice of life living Comedy PodcastListen on: Apple Podcasts Spotify Smells Like HumansLike spending time with funny friends talking about curious human behavior. Listen on: Apple Podcasts Spotify

How to Engage the “Whole of Business” to Solve Customer Issues Shep Hyken interviews Bill Price, Amazon's first global vice president of customer service, founder and president of Driva Solutions, and co-author of The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. He shares how organizations can engage the “whole of business” to create a frictionless experience. Top Takeaways:   ·      There are now more channels for customers to contact companies, making it easier than ever for them to do so. But, what most companies aren't asking is: Why do they need to contact us? Who can address these issues in the organization?   ·      Frictionless is something that often goes unnoticed. It means that everything is going so well that customers don't need to contact the companies they are doing business with. For the business, it means the contact rate goes down, and the Net Promoter Score and customer loyalty go up.   ·      When customers experience a frictionless experience with another company, they may say something to you, like, “Why aren't you as easy as Amazon?” or, ‘When I had to return something to Nordstrom, that was really easy, and it's really hard when I try to return something to you.” Recognize these comments as opportunities to improve and meet your customer's expectations.   ·      Identifying why customers are contacting you makes it easy for anybody on the receiving end to pick it up, whether in sales, customer service, or an AI bot.   ·      By looking at the frequency and reasons customers contact you, you can figure out the issues that frustrate them the most.   ·      If an issue is frustrating for your customers and solving it is time-consuming and expensive, businesses need to do a root cause analysis and eliminate it from happening. Companies need to figure out how to engage all areas and departments of the business to find the solution. By engaging the “whole of business,” an organization can eliminate the most frustrating and frequent issues its customers face. Quote:  “The best service is no service. The best thing to do for our customers is to set up everything so well that they don't need to contact us for help and support.”   About:   Bill Price was Amazon's first global vice president of customer service and is the founder and president of Driva Solutions, a consultancy dedicated to creating highly effective customer contact strategies and operations. He is the co-author of The Best Service Is No Service, Your Customer Rules! and The Frictionless Organization: Deliver Great Customer Experiences with Less Effort.   Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.   Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of Law, disrupted, John is joined by Bill Price, the founder and co-chair of Quinn Emanuel Urquhart & Sullivan's National Trial Practice Group and a partner in the firm's Los Angeles office. Bill could lay claim (though he never would, being very modest) to be possibly the greatest business jury trial lawyer of his generation. He has tried over 50 cases to verdict and lost only two of them. Representing plaintiffs, he has won five 9-figure verdicts, as well as one ten-figure verdict. He has obtained equally remarkable results representing defendants. He is a master of all aspects of trial practice but is best known as a brilliant cross-examiner. This episode, therefore, focuses on the art of cross-examination. John begins the conversation by asking Bill what he tries to accomplish during cross-examination. Bill explains that his goal is to have the witness either tell the same story Bill told in his opening statement or look foolish or dishonest not telling that story. Bill and John agree that this is a big ask, and they break down Bill's methods for achieving it. John and Bill discuss how Bill first makes a list of all the things he wants the witness to say. Then he asks what controls he has for those things, such as documents or prior testimony. The two then delve into how Bill analyzes the potential off-ramps the witness has – for each topic, how could the witness hurt Bill's case, or what to do if the witness says something detrimental? Bill explains how crucial it is to be prepared for every possibility.The two discuss how to get the most out of impeachment. Bill emphasizes that he structures each examination so the jury knows exactly why the subject that he impeaches a witness on is important to the case. This relates to Bill's belief that collectively, the jury will have the common sense to understand a clear presentation, even if individually, some jurors might not follow every nuance.Along the way, John and Bill examine why Bill does not subscribe to several common adages about cross-examination, including “never ask a question that you don't know the answer to,” “don't ask the one question too many times,” and “only ask leading questions.” Throughout this discussion, Bill provides vivid examples from crosses he has taken throughout his career to illustrate his points.John steers the conversation towards the kind of persona and demeanor Bill tries to project during cross-examinations. Bill describes how he is very polite to start and then moves to building the case against the witness, ensuring the jury is always in sync with where he is. He notes that lawyers must be careful during cross-examinations to build their credibility to the point where the jury wants to listen to the examiner rather than the witness before they can start to act “a little testy” with the witness.John and Bill go on to discuss how to handle witnesses who won't answer Bill's questions directly or who insist on adding their own themes again and again. Bill provides examples of turning this behavior against the witness, as well as getting the judge to intervene to question the witness in front of the jury personally.Finally, John and Bill end their conversation by touching on their experiences working together previously, with John joking about coming up with ideas for Bill, only for Bill to quickly reject them. Bill touches on some of his favorite sources from which he developed his craft, including Herbert Stern's ‘Trying Cases to Win,' the transcripts of cross-examinations by great lawyers of the past, and trials within movies, including ‘Anatomy of a Murder' and ‘My Cousin Vinny.' Bill explains how these sources helped him to craft cross-examinations that obtain valuable admissions and make a difference in winning a case.

In this Pocket Sized Pep Talk, you'll learn:What Bill means by “Frictionless" customer service.  The impact frictionless customer service has on customer service costs.A handful of questions that reveal if being frictionless is right for your business.Why the customers' experience is far more important than price in the customer's eyes.Steps you can create to refocus your entire business on solving customer issues and problems and rethinking the way products and services are created from top to bottom. One of Bill's key mentors, Tom Peters, and the impact he had on this guest.For more information regarding this guest:GUEST PHONE cell  206-321-0841GUEST EMAIL bill@drivasolutions.comGUEST WEBSITE: https://www.frictionlessorg.comSOCIAL MEDIA: https://www.linkedin.com/in/bill-price-34686/

In Conversation with Bill Price, Author, The Frictionless Organization. He speaks to Subhanjan Sarkar in this episode on his book, The Frictionless Organization The post Bizcast: Bits about books – In Conversation with Bill Price, Author, The Frictionless Organization appeared first on Business Podcast Network.

We get to sit down with TaylorMade's Bill Price and Greg Cesario to go over all the details of the new Hi-Toe 3 wedges. Bill and Greg get into the technology behind the wedges and why you should go get fit for a set of your own.

Bill Price was Amazon's first Vice President of Global Customer Service and is the founder and president of Driva Solutions, dedicated to creating and sustaining highly effective customer contact strategies and operations, locally and globally. He is an analytics and customer experience expert with over 35 years' experience directing operations and consulting leading companies and he's my guest this week on the On Brand podcast. About Bill Price Bill Price started Driva Solutions in September 2001 to help companies achieve the delicate balance between cost containment and greater customer loyalty, co-founded the 9-country LimeBridge Global Alliance in early 2002, and is the lead co-author of three books: The Best Service is No Service, Your Customer Rules!, and The Frictionless Organization.  Bill served as Amazon's first Vice President of Global Customer Service and before that was Vice President & General Manager of MCI Call Center Services, COO & CFO with a start-up software company in San Francisco, and a Senior Engagement Manager with McKinsey & Company in San Francisco and Stockholm. Bill received his undergraduate degree from Dartmouth College and his MBA from Stanford University and lives in Bellevue, Washington.   Episode Highlights Wait, Bill started a business in September of 2001? “Actually, it was on September 1, 2001,” Bill noted, adding, “I was in Boston and ended up stuck there with my first client.” This turned out to be good for building their relationship. How to navigate challenging times like 9/11 and COVID. Beginning our conversation with a business in the aftermath of 9/11 is surprisingly relevant in looking at business today in the wake of a global pandemic. “There a lot of concern for customers. 'If we lose them—we'll lose them forever.'” What to do when you're in a consistently inconsistent environment. Bill advises brands to find their “true north” and continue moving toward it, going around or through obstacles that lie ahead. What is The Frictionless Organization? In discussing his latest book, Bill notes that you have to first define all the different forms of customer friction. His book does this in an innovative way—providing both good and bad stories (case studies) of organizations with various forms of organizational/customer friction. What brand has made Bill smile recently? After talking about both good and bad stories, Bill closed with a good story from a brand that made him smile, Les Schwab Tire Company—for their simple, ongoing efforts at building loyalty. To learn more, check out Bill's website for the book at frictionlessorg.com. Want more Bill Price On Brand? Check out his first appearance back in 2017!   As We Wrap … Listen and subscribe at Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you're hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you'd like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I'll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to Chapter 21 of the Okie Bookcast! My guests for this episode are Bill Price and Dr. Michael Hightower. Bill and Michael recently released Bill's biography, called At War with Corruption, chronicling Bill's life and involvement in prosecuting high-profile cases in Oklahoma. The book recently won the 2022 Nonfiction Book of the Year from the Oklahoma Book Awards.  Bill Price was the Assistant U.S. Attorney Western District Oklahoma from 1975-1982 and U.S. Attorney Western District of Oklahoma from 1982-1989. He was the Republican nominee for Governor 1990, and is now in Private practice Phillips Murrah. In addition to his law career, Bill has been instrumental in causes related to kids and education, something we get to talk about in our conversation. Dr. Michael Hightower was born and raised in Oklahoma City and lived in Tulsa in the 80s and 90s. He was a co-founder and president of Council Oak Books, a trade publishing house. in Tulsa. Since completing his PhD in sociology at the University of Virginia, Michael has written several histories and biographies based in Oklahoma. You can find more of Michael's work at his website - michaeljhightower.com.Jeff Clark is our reviewer. Jeff is an author, speaker, and veterans advocate born and raised in Oklahoma. Jeff recently released his first book, "Hear These Truths: The Ultimate Guide to Building Your Leadership Algorithm". You can connect with Jeff on social media @officialJSClark and on his website - jeffclarkofficial.com. You can also hear Jeff on his podcast - Course of Action with Jeff Clark. Jeff is reviewing Brooklyn to Baghdad: An NYPD Intelligence Cop Fights Terror in Iraq by Christopher Strom with Jerome Preisler  and  Michael Benson Check out Behind the Rain: An Audio Anthology of Oklahoma PoetryMentioned on the ShowBobby BakerRoosevelt's "Man in the Arena" SpeechThomas SowellMatt RidleyRon ChernowEvan OsnosWhere the Crawdads Sing - Delia OwensPillars of the Earth - Ken FollettFree to Choose - Milton Friedman and Rose FriedmanAnimal Farm - George Orwell1984 - George OrwellTo Kill a Mockingbird - Harper LeeMusic by JuliusHConnect with J: website | Twitter | Instagram | FacebookShop the Bookcast on Bookshop.orgMusic by JuliusH

On this episode I chatted with Bill Price about his new book, At War with Corruption. At War with Corruption began as a biography of Bill Price, the U.S. attorney and Republican candidate for high office who spearheaded prosecutions in the most pervasive public corruption spectacle in American history: the Oklahoma county commissioner scandal. Price's determination to root out the rascals and restore faith in governance branded him as the biggest corruption buster in the state's history.   Price's career in law and politics serves as a portal into corruption in Oklahoma. Episodes in that narrative include land swindles (soonerism) at the dawn of Oklahoma history; theft of Native Americans' property and steamrolling of their cultures that reached a nadir in the Osage murders; the Supreme Court scandal of 1964–65; Leo Winters' alleged misuse of state taxes (what was the treasurer doing with the people's money?); Governor David Hall's trial and conviction on charges of extortion; prosecutions of drug syndicates, Penn Square Bank insiders, and Oklahoma Corporation Commissioners on the take; and the systemic bribery in county governance that inspired this book.   Price shatters the myth that Oklahomans have been uniquely tolerant of, and susceptible to, corruption. He blames structural flaws and inadequate legislation for tempting law-abiding citizens to heed the call of their darker angels. Although Price failed in his gubernatorial and congressional campaigns, he has influenced policy through philanthropies that set a high bar for civic engagement.   At War with Corruption reveals the sinister side of human nature. Yet its intention is not to depress, but rather to uplift and to show what is possible when public servants work together to frame effective laws and promote justice. Buy the book here: https://www.amazon.com/At-War-Corruption-Biography-Attorney/dp/0984705635 This episode is presented by the Oklahoma Hall of Fame. Telling Oklahoma's story through its people since 1927. For more information on the Oklahoma Hall of Fame go to www.oklahomahof.com and for daily updates follow them at www.instagram.com/oklahomahof #thisisoklahoma 

Oklahoma House Rep. Merelyn Bell and Norman City Councilmember Lauren Scheuler join us for an important and enlightening conversation about women in government, what it takes to run (and serve) in elected office, and the power of authenticity in our world. Links & bios: Former Congresswoman Kendra Horn has officially entered the race for US Senate https://www.cbsnews.com/news/scott-pruitt-senate-oklahoma-weighing-run/ (CBS News reported that Scott Pruitt may be contemplating a run for Senate) https://nondoc.com/2022/03/14/joel-kintsel-campaign-rumors-computer-concerns/ (NonDoc reported that OK Dept of Veterans Affairs director Joel Kintsel may be contemplating a run for Governor) and has all but accused Governor Stitt's staff or campaign team of accessing his computer without authorization.  https://www.oklahoman.com/story/news/education/2022/03/17/jena-nelson-first-democrat-enter-oklahoma-state-superintendent-race/7084088001/ (The Oklahoman is reporting that Former Teacher of the Year, Jena Nelson, is entering the race for State Superintendent of Public Instruction.) She will be running as a Democrat; there are currently three Republicans vying for their party's nomination:  Ryan Walters, who is Stitt's Education Secretary,  April Grace, who is superintendent of Shawnee Public Schools, and John Cox, who is superintendent of Peggs Public Schools. Cox previously ran for state superintendent in 2014 and 2018, both times as a Democrat. https://nondoc.com/2022/03/16/joe-don-dickey-tim-binghom-indicted-ced-7/ (NonDoc also has a fascinating article) about alleged corruption and millions of dollars of embezzlement in western Oklahoma involving two county commissioners, one from Kiowa County and one from Tillman County.  It's too complicated to really talk about in this episode, but I strongly encourage you to read it and then to go listen to the most recent episode of “https://www.okhistory.org/learn/avokp (The Very OK Podcast,)” produced by the Oklahoma Historical Society and hosted by current OHS Executive Director Trait Thompson and former director Bob Blackburn. The episode is entitled “At War with Corruption” and it details the major corruption scandals from the 1960s to 1980s involving county commissioners, the political climate in which they happened, and an interview with Bill Price, who was the former US Attorney for the Western District of Oklahoma who prosecuted the county commissioners. It's absolutely wild. There's a claim in there that some of the county commissioners estimated - openly admitted - that 50% of the materials reported as received by the county government in Oklahoma between statehood and the 1960s were never received! Every March is nationally designated as Women's History Month, a time in which we celebrate the contributions women have made to the United States and recognize the specific achievements women have made over the course of American history in a variety of fields. Since this is a podcast about government and civic engagement, we thought it would be most appropriate to talk to some of the female leaders in those fields, Oklahoma House Representative Merelyn Bell and Norman City Councilmember Lauren Schueler. Representative Merelyn Bell is a fifth-generation Oklahoman and an art director with over 15 years of experience in publication design. She was first elected in 2018 to represent House District 45, which is east Norman, and is the first woman of color to ever represent her hometown.  Lauren Schueler is the director of N.E.W. Leadership and civic engagement at the Carl Albert Congressional Research and Studies Center. She coordinates the N.E.W. (National Education for Women's) Leadership program that seeks to address the historical under-representation of women in politics and public service, as well as civic engagement more broadly on campus. In addition, she helps organize and advise other programs housed the Carl...

Improving broadband access is a major initiative in the U.S. Last year's infrastructure bill included substantial dollars to make it more accessible. Bill Price, the Vice President of Government Solutions for LightBox, joined Wavelengths host Daniel Litwin to discuss access and funding. Price, a broadband mapping architect, managed the development of one of the most granular, state-level broadband mapping programs in Georgia. The two also discussed what companies like LightBox are doing to bring high-speed internet to all U.S. residents.In addition to the infrastructure funding, additional money is available through the Rural Digital Opportunity Fund (RDOF). While there's excitement about expansion, challenges remain.

From the mid-1960s through the early 1980s, several major corruption scandals rocked the halls of government in Oklahoma. Trait Thompson and Dr. Bob Blackburn discuss the political climate in Oklahoma that fostered the atmosphere for corruption to develop. Their guest is Bill Price, former US Attorney for the Western District of Oklahoma, who prosecuted crooked county commissioners and materials suppliers in one of the biggest scandals in US history.