Podcasts about chief listening officers

Kelly Morse is co-founder of 70|30 Studio—a design practice with a mission to rewild spaces and reconnect people with nature. Kelly's work blends ecology, sustainability, and creative design to transform how we experience the natural world. We'll be discussing the philosophy behind 70|30 Studio, the challenges and rewards of integrating wild landscapes into urban environments, and how we can all bring a little more nature into our everyday lives. About Kelly Morse is an ecological landscape designer, writer, and environmental artist. She is an award-winning author and founder of 70|30 Design Studio. As co-founder of Symbiocene Project she collaborates with artist Brendan Baylor and others to create environmental, community-centred art installations, including Hothouse and Soundings: Soundmap for a Changing Landscape. Links 70|30 Design Studio Brendan Baylor Art Hothouse Project Soundings: Soundmap for a Changing Landscape 70|30 Design Studio on Instagram Other episodes if you liked this one: If you liked this week's episode with Kelly Morse you might also enjoy this one from the archives:  Episode 209: Soundscapes and Landscapes This week I'm speaking to Dr Mike Edwards, Chief Listening Officer at Sound Matters, a company focussed on using sound and listening to create more sustainable and resilient futures. Sound Matters provided the soundtrack to the Rewilding Britain garden that one best in show at this year's Chelsea Flower Show. Mike recently spoke passionately about climate change, soundscapes and landscapes at the Beth Chatto Symposium and wowed a lecture theatre full of rapt listeners with his prowess on the didgeridoo. Episode 138: The Botanical Mind In this episode, I talk with gardener, TV presenter, and wildlife advocate Chris Baines about the evolution of wildlife gardening since the 1980s. Chris shares his experiences designing the first wildlife garden at the Chelsea Flower Show and offers practical advice on mimicking natural habitats, such as woodland edges, to support biodiversity. We also discuss the importance of documenting garden wildlife and how individual efforts contribute to broader conservation goals. Please support the podcast on Patreon

As the Founder, President, and Chief Listening Officer at USA GLOBAL TV® & RADIO, Dr. Jacalyn Kerbeck has spearheaded a groundbreaking media venture that has revolutionized the way we connect with a global audience. Through her visionary leadership, she has created a platform that facilitates worldwide exposure, market integration, and enhanced business profiles. USA GLOBAL TV® & RADIO serves as a trusted channel for insightful discussions, thought-provoking interviews, and meaningful content. Driven by her passion for active listening and fostering genuine connections, Dr. Kerbeck has established a platform that promotes understanding, collaboration, and engagement on a global scale. Under her guidance, USA GLOBAL TV® & RADIO has become a go-to destination for individuals and businesses seeking to elevate their reach, share their stories, and make a lasting impact in an ever-evolving media landscape. Dr. Jacalyn Kerbeck, also known as The Listening Mentor, is a distinguished figure in the fields of coaching, media, and the arts. As a highly experienced and certified life, career, and executive coach, she has guided numerous individuals, including influencers, business leaders, and celebrities, on their paths to success. Her mastery coaching techniques and diverse skill set enable her clients to step into their full potential and achieve the highest forms of accomplishment in both their personal and professional lives. In addition to her coaching expertise, Dr. Kerbeck is a multi-talented artist, having established herself as an Amazon #1 Best Selling Author, singer, and songwriter. Her literary works have resonated with readers worldwide, providing valuable insights, inspiration, and practical guidance for personal growth and success. Through her words, she empowers individuals to overcome obstacles, unlock their true potential, and create a life filled with purpose and fulfillment. As The Listening Mentor, Dr. Kerbeck recognizes the transformative power of active listening in building relationships, fostering understanding, and facilitating personal growth. Her expertise in this area allows individuals and organizations to cultivate this essential skill, leading to improved communication, conflict resolution, and deeper connections. Throughout her career, Dr. Jacalyn Kerbeck has garnered recognition for her exceptional contributions. Her dedication to helping others, combined with her extensive knowledge and experience, has earned her a prominent place as a sought-after coach, mentor, and influencer. Contact Jacalyn Kerbeck: http://usaglobaltv.com http://drjacalyn.com https://www.YouTube.com/c/usaglobaltv Books on Amazon: https://www.amazon.com/s?k=dr+jacalyn+kerbeck&crid=21L1SZP6581IV&sprefix=dr+jaca%2Caps%2C83&ref=nb_sb_ss_pltr-sample-20_1_7 Dr. Kimberley Linert Speaker, Author, Broadcaster, Mentor, Trainer, Behavioral Optometrist Event Planners- I am available to speak at your event. Here is my media kit: https://brucemerrinscelebrityspeakers.com/portfolio/dr-kimberley-linert/ To book Dr. Linert on your podcast, television show, conference, corporate training or as an expert guest please email her at incrediblelifepodcast@gmail.com or Contact Bruce Merrin at Bruce Merrin's Celebrity Speakers at merrinpr@gmail.com 702.256.9199 Host of the Podcast Series: Incredible Life Creator Podcast Available on... Apple: https://podcasts.apple.com/us/podcast/incredible-life-creator-with-dr-kimberley-linert/id1472641267 Spotify: https://open.spotify.com/show/6DZE3EoHfhgcmSkxY1CvKf?si=ebe71549e7474663 and on 9 other podcast platforms Author of Book: "Visualizing Happiness in Every Area of Your Life" Get on Amazon: https://amzn.to/3srh6tZ Website: https://www.DrKimberleyLinert.com Please subscribe, share & LISTEN! Thanks. incrediblelifepodcast@gmail.com Social Media Links LinkedIn: https://www.linkedin.com/in/dr-kimberley-linert-incredible-life-creator/ Facebook: https://www.facebook.com/kimberley.linert/ The Great Discovery eLearning Platform: https://thegreatdiscovery.com/kimberley l

KXFM, our parent radio station, has been through a long and challenging process of transition. If not for the vision, heart and perseverance of new Chairman and Chief Listening Officer, Billy Fried, we might not have made it. In this show, Billy shares his vision for the future of KXFM, Laguna's Community Radio which will inspire anyone who has had a dream and faced long odds of it ever coming true. In the first few minutes of the show, we check in with Ronnie and Wendy Bevan, original members of the "Brotherhood of Eternal Love," a small band of Laguna hippies who invited the entire world to wake up, question authority and choose love over war in the 1960s. Tune in-Turn On-and Be Good Humans. Catch Billy on-air Mondays 2-3pm on 'Laguna Talks', and Fridays 2-3pm on 'The Streetwalker'!

In this episode, we will hear why saving early is so important and how you can get started, learn about the different types of insurance, and we'll talk with David Lucas about the Maurice Lucas Foundation and his advice for becoming a successful entrepreneur.

Author Charlie Birney, Chief Listening Officer at his company, Podville Media in Washington, DC, wrote his new book The Tao of Podcasting: An Interpretation of the Tao Te Ching, as a meditation on the purpose of podcasting. Charlie shares how the book serves as a guide to growth and transformation that can be directly applicable to podcasting. Written in lovely verse and illustrated by Charlie's own delightful sketches, The Tao of Podcasting shows how podcast production creates memorable stories by remembering the ancient art of listening, deepening the silence before the sound, combining stillness and fluidity, developing auditory wisdom, engaged listening, and talking forward, and reigniting your passion for podcastingIn addition to writing this creative gem, Charlie co-founded Podville Media and produces a wide range of audio and video for a diverse range of clients. He also shares what he calls "Internal Facing Podcasts" which are podcasts not so much looking for growth and monetization, but instead trying to increase communication inside an organization.And some big news. Charlie is preparing to start podcasting again! His new venture will be called "The Philosophy of Podcasting." Stay tuned!Thanks for listening to Speaking of Travel! Visit speakingoftravel.net for travel tips, travel stories, and ways you can become a more savvy traveler.

"We should take more time for self-awareness and reflection to become aware of our instruments. How do we resonate with people with different views or different morals? Am I really curious to know the other, or just to get an answer?"In this episode, Jerome and Julienne talk to Corine Jansen. Corine has over three decades of experience in communications and management across diverse sectors. She was the Chief Listening Officer at the Reshape Center for Healthcare Innovation, focusing on impactful interactions with cancer patients and their families, and she recently co-founded the Global Listening Movement. They talk about what it means to listen with rather than to people, to let ego take the backseat, and the ethical choice you make every time you decide to listen without judgment. Corine also tells them about what it was like being a Chief Listening Officer in a hospital, collecting stories and relaying them without judgment and creating an environment where it is okay to ask for help, and about her current role in improving listening skills at the Dutch national government.Tune in to this episode to gain valuable insights on listening without judgment and the transformative power of recognizing each other's humanity. Discover how these principles can enhance human connections in various contexts, from healthcare to government, and in your personal relationships.Notes*Learn more about the Global Listening Movement *Find Corine Jansen on LinkedInFind out more about The Narativ Storytelling Method atnarativ.comEMAIL Jerome@narativ.comLINKEDIN https://www.linkedin.com/company/narativ-incTWITTER @narativBuy Julienne's book here

This week my guests are Northern California based musical duo Misner & Smith. Sam, who is Misner, and Megan, who is Smith comprise one of the most acclaimed acts in the Americana world. Blending elements of that genre with bluegrass, traditional folk ballads, and more pop leaning ideas, they've been described as making music that is gloriously nonconforming. Aside from their musical chops, Sam & Megan are expert gardeners who focus on pollinators, sustainability and community gardening. Listen on to find out how their connection to nature feeds into their music. What We Talk About Sam & Megan's gardening backgrounds Gardening sustainably and for the community Gardening as a creative outlet? 
How gardening inspires when you are looking for creative prompts How gardening factors into their music? The garden soundscape About Misner & Smith Northern California based unclassifiable duo Misner & Smith treasure the unpredictability of their band. Technically precise songwriting mirrored with an improvisatory spirit and soaring harmonies have made the band consisting of Sam Misner and Megan Smith one of the most acclaimed acts in the Americana world. Blending elements of that genre with bluegrass, traditional folk ballads, and more pop leaning ideas, Misner & Smith makes music gloriously nonconforming.  The duo first met at a Shakespeare festival as professional actors in California in 2002 but began working as a musical duo two years later when Sam and Megan discovered a mutual love of roots music, Woody Guthrie, and in particular, harmony singing. Before the release of their career defining sixth LP ALL IS SONG, the duo had released five critically acclaimed records, including Halfway Home (2004), Poor Player (2008), Live at the Freight & Salvage (2010), Seven Hour Storm (2013), and headwaters (2017). It was that 2017 release that found the group stripping their sound back down to where it began, two voices and two instruments. headwaters was recorded live in the studio and features the duo doing what they do best. On ALL IS SONG, they build upon that momentum and turn in their finest work to date, an album of inspired declarations to the power of music, song, and, most importantly, collaboration. www.misnerandsmith.com YouTube  Other episodes if you liked this one: Natural Fibres - This week's guest is multi-media artist Hanna Varga. Hanna incorporates the natural world into her work and her current projects involve foraging for fibres she turns into both useful and beautiful items. The conversation began with Hanna talking about her work past and present and developed into a really important conversation about the value of items at their more than fiscal level. 
Soundscapes & Landscapes - This week I'm speaking to Dr Mike Edwards, Chief Listening Officer at Sound Matters, a company focussed on using sound and listening to create more sustainable and resilient futures. Sound Matters provided the soundtrack to the Rewilding Britain garden that one best in show at this year's Chelsea Flower Show. Mike recently spoke passionately about climate change, soundscapes and landscapes at the Beth Chatto Symposium and wowed a lecture theatre full of rapt listeners with his prowess on the didgeridoo. Support the podcast on Patreon

The biggest ask of event marketers is one thing: turn every handshake and conversation into a potential lead. And with all sorts investment in event tech, capturing these leads should be easier than ever, right?But reality often tells a different story. Event teams are still having problems effectively capturing, organizing, and following up with the contacts they make. That's why we've invited Ryan Schefke, Chief Listening Officer at Captello, back to the table to tackle these challenges head-on. He's here to demonstrate how the right tools and strategies can bridge the gap, transforming the daunting task of lead capture into a streamlined and successful process.Expect to learn:✅ What are the three layers of the lead capture problem?✅ How technology revolutionizes lead capture and nurtures follow-ups.✅ The significant ways tech solutions streamline event professionals' workflowsDon't let another lead slip through the cracks. Be a part of the conversation and discover how technology can be your ally in the battle for meaningful connections at events.Connect with RyanOn his LinkedIn: https://www.linkedin.com/in/ryan-schefke/ Connect with Me:On my LinkedIn: https://www.linkedin.com/in/matt-kleinrock-9613b22b/ On my Company: https://rockwayexhibits.com/

“Accept yourself, love yourself, and keep moving forward. If you want to fly, you have to give up what weighs you down.” - Roy T. Bennett, The Light in the Heart. By letting go of the limiting ideas, you will achieve true transformation. In this episode, Sandy Wilder, Chief Listening Officer at Educare Unlearning Institute, discusses how you can access your hidden wholeness through unlearning and listening. Because we limit ourselves to what we know, Sandy suggests unlearning those and shares his insights on how we can unlearn the limitations of growth. He describes strategies that will help release by listening to what's essential to our soul. Let go of the limiting factors to transform and learn to listen to enrich relationships and encourage authenticity with Sand Wilder today. http://educareunlearning.com/Love the show? Subscribe, rate, review, and share!Here's How »Join the On Your Mind Community today:journeysdream.orgTwitterInstagramFacebookYouTube

In an era rife with judgement, bias and objectification, how do we reduce the harms of toxic polarization? How do we re-humanize one another? We set aside our beliefs about each other, we sit down together, and we connect through dialogue – one Being to another. We listen to learn & understand. Welcome to “Listen First at the National Week of Conversation”, Episode #114 of Co-creating Peace, a series about conscious communication & conflict transformation.Graham Bodie, Chief Listening Officer at Listen First, one of the go-to resource organizations for people who want to develop their listening skills and participate in peaceful dialogue joins me to tell us more about that. In addition to sharing a couple of great stories about how participating in dialogue has fundamentally changed how people interrelate, he will tell us about Listen First and the National Week of Conversation, which is coming up April 17th thru 23rd, and how we can all participate.Highlights of our conversation include:How dialogue & listening helped heal a community Where to find a vast library of free resources you can utilize to help you bring peaceful conversation, even about sensitive topics, into your life and your communityWhat you can do to bring peaceful dialogue into your life and community, and even host your own conversation event during the National Week of Conversation.Graham Bodie, Ph.D, is a scholar, educator and consultant. In each role, he attempts to bring attention to one fundamentally important, yet undervalued skill – listening. Dr. Bodie is an internationally recognized expert on listening and has published over 90 monographs, book chapters, and encyclopedia entries, along with three edited books. Dr. Bodie's work has been featured in the Wall Street Journal, Psychology Today, and on National Public Radio.Don't forget to register today for the National Week of Conversation at: conversation.us. You can participate as much or as little as you wish, and in many ways, both in person and online.Sign the Listen First Pledge at: www.listenfirstproject.org/pledgeGet additional listening resources at:findingthewayout.startswith.uslistenfirstproject.orggreatergood.berkeley.edulivingroomconversations.orgwww.compassionatelistening.org Contact Kathleen Oweegon at: oweegon@bridgesofpeace.com to share your ideas and feedback for this show. You can receive a free 30-minute communication coaching session by being a guest on Co-creating Peace to talk about your communication challenges and receive Kathleen's suggestions on the air. Visit BridgesofPeace.com to learn more about Kathleen and her work.

In today's episode, GutCheck's CRO Jess Gaedeke speaks with Angie Tebbe (Teh-bee), the co-founder and CEO of Rae Wellness. Jess and Angie discuss her transition into the wellness world and why Angie thinks you could call her a “Chief Listening Officer”. Take a listen to learn all about Angie, Rae Wellness, and how Angie associates Drake with entrepreneurship. Angie's Bio Angie Tebbe is the co-founder and CEO of Rae Wellness. A fruitful 13-year career at one of the world's most recognizable retailers, a lifelong commitment to well-being, and an endless thirst for knowledge led Angie to start Rae Wellness, a holistic wellness company that is committed to well-being for all by providing natural supplements at affordable price points. The North Dakota native grew up in a humble and holistic home. Angie's mother worked as a nurse, and her father had a deep passion for Eastern medicine. At a young age, Angie learned how to meditate and developed a curiosity for wellness. In 2018, a period of reflection sparked the idea of Rae Wellness. She gave up her title-holder role at Target, dusted off her father's books, and decided to pursue a new path.  Within a year of starting Rae, Angie launched 20 new products and orchestrated distribution in every Target location. Speaking directly to her consumer base, Angie emphasized the importance of wellness for women. Rae has reached nearly two million customers in the first two years of business, with 68% of customers falling in the 24-35 age range. Rae's products are available at Amazon, Anthropologie, CVS Pharmacy, Target, Thrive Market, Standard Dose, Whole Foods Market, and more. Before co-founding Rae Wellness, Angie spent over a decade at Target. As a leader in merchandising, Angie spearheaded the introduction of new brands and designer collaborations while managing P&L and personnel.  Outside of Rae Wellness, Angie loves traveling, cooking, and entertaining. Most importantly, she is a wife and mother of three children ranging in age from 7 years to 6 months. To learn more about what it means to be gutsy, check out the Gutsiest Brands webpage.    Check out Angie's recommended song, and songs picked by our previous guests, by visiting the Spotify – Gutsiest Brands Podcast Playlist. Be sure to like, follow and share!  

This week I'm speaking to Dr Mike Edwards, Chief Listening Officer at Sound Matters, a company focussed on using sound and listening to create more sustainable and resilient futures. Sound Matters provided the soundtrack to the Rewilding Britain garden that one best in show at this year's Chelsea Flower Show. Mike recently spoke passionately about climate change, soundscapes and landscapes at the Beth Chatto Symposium and wowed a lecture theatre full of rapt listeners with his prowess on the didgeridoo. End music included with the kind permission of Sound Matters. Links The Soundtrack from the Rewilding Britain Garden at the 2022 RHS Chelsea Flower Show   The Sound Matters Soil Composer Listening project  www.sound-matters.com  Other episodes if you liked this one: Gardening by Touch, Taste, Sound & Smell Gardening for Your Senses Patreon Membership

This week we are joined by Bob London, CEO and Founder of Chief Listening Officers and Strategic Customer Convos. Bob shares strategies that help make your customers want to come to the table to talk about goals and strategies by making things interesting by talking about them independent from what you sell. You can find more about Bob London here More about Monday.com here Strategic Customer Convos --- Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success. We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page. GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

Jeff Slater has always been a “noticer”. When he was a kid and first learned photography, he would notice a small moment, and it would forever be captured on film.  As a young adult, he paid attention to all the ways people would show up and meet their passion.  As a marketing professional, Jeff would notice the things that would inspire people and alchemize that for the benefit of the companies he worked for.  But most importantly, as a son, husband, father, colleague and friend, Jeff pays attention to how he shows up - always asking himself how he can be more loving, more kind, and more empathetic. Jeff notices all of it - the large and small things -  and he actively chooses to be present in the moment.  Please listen to Jeff's perfectly imperfect journey - we think you'll be inspired to do a little less doing and a little more being.     Bio: If there is one guiding principle I experienced throughout my life, it is the importance of living in the moment.    I grew up in a loving family with parents, siblings, and highly supportive friends and relatives. Foundational blessings like these were gifts that helped keep me grounded and grateful. My 95-year-old mom Bea remains my most ardent life-long cheerleader.    There were two catalyzing events from childhood setting me on my journey.    As a young teenager, I worked with my maternal grandfather George. He was an orphan and an immigrant from Russia and came here at age ten. Poppa George became a professional photographer who learned his trade from his Uncle Henry in Newark, N.J. When I started working with him, he was my current age, sixty-eight.    With my grandfather as my teacher, I witnessed the magic of photography where you can capture a moment with a camera that took less than 1/1000 of a second but could last a lifetime. From ages fourteen to twenty-four, I worked as a commercial photographer throughout high school, college, and graduate school. Photography was the creative spark that ignited my curiosity then and now.    I assumed my path would lead me on my perfectly creative journey to becoming a photographer. I had no other professional life plans or goals.    Around that same time in my childhood, I took my first TM or transcendental meditation class and became a lifelong meditator. I have continued this practice for more than fifty years. My balance and calm can, in part, be linked to this practice. Mindfulness and living in the moment are part of the narrative of my life's journey.   But the universe had other plans; to my surprise, they involved the business world, specifically marketing.    When I met my future wife, she graduated from Cornell with a degree in political science and French literature. But she had a small business selling extraordinary brownies from a home kitchen in Philadelphia. (Rated by Philadelphia Magazine as the best in Philly in 1975)    Together, over more than a decade, we built a multi-million-dollar business selling Rachel's Brownies nationally. We had wild moments that included lunch with President Reagan, partnering directly with Ben & Jerry to make a Rachel's Brownies Ice Cream, and TV appearances on Phil Donahue's nationally syndicated tv show.    We used to kid that all our friends were doctors, architects, and lawyers – professionals. And we were college-educated brownie makers spending our day knee-deep in chocolate. We were entrepreneurs without any business experience – yet we stumbled upon success. My wife Ra El (formerly Rachel) is the most courageous, extraordinary, and inspiring human I know. We have been married for almost 45 years.   During the 1980s, our two magnificent daughters, Sarah and Fanny, were born. Each provided countless exquisite daily moments filled with joy, gratitude, and exhaustion. Both are remarkable women.    During our daughter's early years, I realized that the more present I could be with them, the more joy was available to me in these small moments. Living in the moments, I could manage the stress and crazy entrepreneurial journey that required an astonishing amount of calm, persistence, and flexibility to handle life's daily challenges and perpetual chaos.    We eventually sold our business in 1989 and moved from Philadelphia to Raleigh. During the next decade, I became the EVP of Marketing for a $400M snack food company called GoodMark Foods, which eventually was sold to ConAgra Foods, a $30B company. I worked in various senior marketing leadership positions, including a stint in a global marketing role at Nomacorc, now Vinventions, in the wine packaging industry.    Today I manage a marketing consultancy called The Marketing Sage as Chief Listening Officer, providing fractional CMO services and brand strategy. My clients are startups, mid-sized private and public companies, and several billion-dollar brands. I work on strategic brand and marketing projects. I spend my days wondering how the day will bring me opportunities to be creative and helpful and to get empathy for my work.    If you have a thousand hours, I will tell you about our three-and-a-half-year-old grandson Bodhi Kai.    Website: https://www.themarketingsage.com/  LinkedIn: https://www.linkedin.com/in/jeffreylslater/

Take a TIMEOUT with Bob Bailey, the Chief Everyone Office (CEO) and Founder of the Truth Collective and throw on a little Rock n Roll.  How do you become the best version of yourself as a person but also as a business AFTER the global pandemic? Focus on people and team preservation, giving free ideas and free advice to help as many people as you can while keeping the band together. In a world where change is happening faster than before, Bob has found 30-day business plans to be effective. He mentioned that we need to get more granular with our goals in business and leadership to make success more obtainable.  Bob's advice is to flip the hierarchy pyramid on its head, become the Chief Listening Officer, get 100% comfortable with who you are so you can be vulnerable with your people and be OK with telling the truth!     

In today's social media-driven world, it's crucial for organizations to monitor their online activity proactively and empower their team members to use social media positively. So, what is the best way for small businesses to achieve this? In this week's episode of While We Were Working, Joey and Summer discuss why an organization's online reputation can make the difference between retaining or losing talent, and how hiring a CLO can help companies improve their media branding. Finally, Joey and Summer also share their thoughts on why many companies are looking for alternatives to the traditional performance review process and a few tips on improving performance management. Key Takeaways - Why your small business needs a CLO (00:00) - High, low, buffalo (01:17) - How a CLO can help your small business (04:34) - Why it's vital to monitor online reviews (08:47) - Consultant's corner: Updating the performance review process (12:05) - The best alternatives to the traditional performance review process (20:41) Additional Resources

Read the complete transcription on the Sales Game Changers Podcast website. BOB'S TIP: "Here are three radically authentic discovery questions to ask. (1) What do you think is the biggest priority or challenge your board is discussing? (2) Who is your customer and what's the biggest challenge they need you to solve? (3) Out of your entire job description, what's the one thing your company is counting on you to get done?"

In this episode, we talk with Bob London from Chief Listening Officers to discuss your business pitch, how to make sure it's heard, whether pitching to potential customers or VCs.

Join Kristen Hayer in conversation with Bob London, Founder and CEO at Chief Listening Officers as we discuss ways to tear down the wall between customers and vendors by spurring thought-provoking conversations. Webinar Registration Link Here: https://bit.ly/3tBHhyl The Success League Leadership Program: https://www.thesuccessleague.io/customer-success-leadership

Jeffrey Slater, the Chief Listening Officer of The Marketing Sage, adds his page to the Marketing Playbook. Hear how to take your shot and be bold, remake yourself, evaluate your productivity, what Jeffrey learned from building Rachel's Brownies, and his memories of working with “Macho Man” Randy Savage for Slim Jim. Connect with Jeffrey at TheMarketingSage.com and on LinkedIn

Tuesday, June 15th 2021 We check in with our C.L.O. (Chief Listening Officer) to see how the fame is getting to her. Chris, John & Cori also discuss youth and the internet and why the CMA Awards might be moving.

Graham Bodie is a Chief Listening Officer of Listen First Project and also a professor of integrated media communications at the University of Mississippi in Oxford, Mississippi.I've gotten to know Graham over the past year as I've gotten involved as a coalition partner for The Listen First Project, a group of organizations focused on using dialogue to heal the social fabric of America.This conversation was the first time we had met in person.

Bob London takes the long view when he is out in the market and is never selling when he is out at events.Join the Rainmakers Network on LinkedInGuest - Bob LondonHost - Carl GrantProducer - Seth Grant

Dr. Nadina Galle is joined by Dr. Mike Edwards, Co-Founder and Chief Listening Officer at Sound Matters, to philosophize about how each landscape has a soundscape, the importance of listening to (and in) our noisy worlds, how sound can change our perspective, his exciting new projects in 2021, and much more. Follow Nadina and the Internet of Nature Podcast on all social platforms: Instagram: https://www.instagram.com/internetofnature_ LinkedIn: https://www.linkedin.com/in/nadinagalle/ Twitter: https://twitter.com/earthtonadina This podcast is brought to you by the Connecting Nature Enterprise Platform, an innovation of the Connecting Nature project which is funded by the Horizon 2020 Framework Programme of the European Union Grant Agreement No 730222. Produced by Little Red Flames.

Due to the current situation with Covid I wanted to touch base with podcast favourites Giuseppe Boscherini & Nikita Mikhailov who are joined by Olga Vysotska ( Treasurer, Board Member, Maternal Mental Health Alliance; Chief Listening Officer, PsyPub) to talk about how Covid is affecting us as we work from home over a prolonged period.Giuseppe is a designer and architect who is constantly thinking around problems, and as part of his response to Covid, home working and creating something for people to feel safe within open-plan offices, he's created something called BoxOffice.As ever there's a wealth of great information here within the conversation.

London provides advice on how to develop a value proposition by falling in love with your customer’s problems, not your solution.PEOPLEGuest: Bob London, CEO & Founder, Chief Listening OfficersHost: Anil Hemrajani, Founder of Startup SidekickTAKEAWAYSDon’t do Customer Discovery to validate your idea; do it to learn about your target audience. Understand their 3Ps (problems, priorities and perceptions): Problems: What are the biggest things on the list? What are their top 2-3 must get done priorities? How do they perceive the world from their side?TIMELINE01:25 - Please give us an overview of your company and value proposition? I help technology B2B companies with a strategic narrative of how they want people to think of THEM, including positioning in marketing, value proposition, messaging, brand strategy, customer experience, etc.. I spend a lot of time interviewing my client’s current and former customers around the 3Ps: priority, problems and perceptions. You learn amazing insights when you talk about their business. 03:24 - What is a value proposition and why is it so important? Value proposition is an expression of the value your customers will receive from your product or service (e.g. we will increase customer acquisition, efficiency, etc. by X). It’s something that resonates with your target customer.05:20 - Can you describe what the Customer Discovery process is? There are some good books about it. It’s part of Lean Startup. You have to fall in love with your customer’s problems versus your own product. Speak with people in your target audience who might have problems you want to solve with your product. Customer Discovery isn’t about validating your own product, that’s called research/survey; it’s about getting to know the people that you think you might be selling your product to and getting into their minds to learn their 3Ps in their job (for B2B companies), so you can build a better product that resonates with them.07:00 - How would you describe the relationship between value proposition, customers and brand? Value proposition is your statement to the customer on how they’ll benefit. Brand is how they think of you and talk about you, when you’re not around -- it’s made of lots of touchpoints with your customer, everything from your website to backoffice (e.g. billing). Anyone dealing with your customers (employees or consultants), should know your value proposition. 11:00 - What does an organization do after figuring out the value proposition? That is a big challenge. The value proposition isn’t a sentence or two; it’s a description that fills the gap between what you’ve built and what the problem is out there. It’s not a product definition but why people would use it; it’s closely tied to the product. You can’t change external perceptions of your company, till you change the internal perceptions. Come up with a clear, concise message to the team, talk to them about what you have learned about the customer and why you came up with this value proposition. Then, present the new messaging, collateral, scripts...all of which reflect your value proposition in a relatable language...that’s a playbook. Each department should receive training (e.g. sales), so it could take a couple of months to fully rollout. While you’re doing that, you can be laying the groundwork with your customers (e.g. this is what we stand for, we are trying to increase efficiency). Let them know we’re listening to you...we’ve shaped our entire company around your priorities, not ours.14:48 - How would you advise startups without customers to do Customer Discovery? You can use a service such as &

You don't have to go far in America today to find people who disagree. It's always been that way and in the past for the most part, we were able to work out our differences with discussion and trying to see the world as the other person sees it. It's not that way today. Today, we don't just disagree. We dislike, distrust, even despise those who see the world differently. We're withdrawing from conversations—eroding relationships and understanding. 75% of Americans say this problem has reached a crisis level.  Join us today as we talk with the Chief Listening Officer of The Listen First Project and see how we can tip the scales toward a stronger and more equitable future for our nation and better relationships in our daily lives. 

I'm joined once again by Bob London of Chief Listening Officers. In this episode, we talk about the good, the bad, and the ugly of LinkedIn. Our goal is to help people understand what works and doesn't work on LinkedIn - and why. Plus we dive into specific principles and approaches you can adopt in networking and communication that could help your business. Listen and Discover > The biggest mistakes people make on LinkedIn and how to avoid doing the same thing. > How to connect with someone new on LinkedIn. > The benefit of spending more time listening on LinkedIn and how to do that. > What it means to establish yourself as a subject matter expert, not as someone who's just there to sell something. > And much more... Discover more about the Same Side Selling podcast at https://www.ianaltman.com/same-side-selling-podcast/

In this episode Justin Forbes interviews Martha Shinn, the long time professor of Youth Ministry from Flagler College. Together they discuss her roots and how she shaped a program that would year after year send people into ministry at the margins. Martha has come out of retirement to serve on The Missing Voices staff as the Congregational Liaison- or as Justin likes to call her- The Chief Listening Officer. Martha is amazing!

Bob London is the founder and CEO of Chief Listening Officers, a B2B insights and strategy firm. At Chief Listening Officers, Bob helps companies develop winning brand messaging strategies by uncovering deep, actionable market insights—what Bob sometimes refers to as the customers' Elevator Rant.Bob has served as a Chief Marketing Officer with both public and private technology companies and serves as an entrepreneur in residence at the University of Maryland's Dingman Center for Entrepreneurship. DisclosureThe information presented and opinions expressed are solely the views of the podcast host commentator and their guest speaker(s). AllianceBernstein L.P. or its affiliates makes no representations or warranties concerning the accuracy of any data. There is no guarantee that any projection, forecast or opinion in this material will be realized. Past performance does not guarantee future results. The views expressed here may change at any time after the date of this podcast. This podcast is for informational purposes only and does not constitute investment advice. AllianceBernstein L.P. does not provide tax, legal or accounting advice. It does not take an investor’s personal investment objectives or financial situation into account; investors should discuss their individual circumstances with appropriate professionals before making any decisions. This information should not be construed as sales or marketing material or an offer or solicitation for the purchase or sale of any financial instrument, product or service sponsored by AllianceBernstein or its affiliates.© 2019 AllianceBernstein L.P.

Can you imagine a job where all you have to do is listen? Corine Jansen has been Chief Listening Officer for different organizations in the Netherlands and this is what she did--she listened. She listened to customers, she listened to patients, she listened to doctors...she listened. And the value of listening even surprised management.  Corine Jansen is a Certified Listening Professional and Certified Practitioner of ECHO Listening Intelligence.  She is specialized in opening conversations with people who have a broad, non-directive invitation to speak. She is currently the founder and Chief Listening Officer of JoConnect, and the co-initiator of Nederland Luistert (Netherland Listens). In this episode, Corine shares her personal story about how listening for survival as a young person changed to listening for transformation in organizations. She also shares the value of listening to customer’s stories and organizations that can transform both their relationships with their customers or patients in the health care system.    “What is very powerful in the skill of listening is that you don't need to have or give advice and that you don't need to have an opinion.”  – Corine Jansen   Show notes:  00:19 – Corine talks about her listening journey – when she started to notice its impact and what she learned as a young child about listening  09:57 – The turning point when she switched from survival listening to listening that transformations 15:45 – Sharing her experience as Chief Listening Officer from the Oncology Department and what she learned listening to patients 21:02 – How patient perspectives made listening valuable 23:56 – How the hospital integrated patients’ concerns and questions for better medical treatment 25:43 – Corine’s role in bridging patients with the doctors and nurses 30:03 – The effects of listening on patients and on physicians, and how that changed the hospital’s policy   Key Takeaways: “The only thing I was doing was attentive listening: asking questions for clarification and giving attention...and people often ask me, ‘Why did doctors allow you to do this with their patients?‘  And that was because I didn't give any advice. I didn't give any opinions.  I was listening to their story. And I finished every conversation when a person said I am finished saying what I wanted to say and what I needed to share.” – Corine Jansen   “…And when he found out how powerful the listening was for him as a human being in the role of a physician, it changed the man.” – Corine Jansen    “[The hospital was able to provide] much better treatment...not [only] medical treatment but human treatment...than we could ever offer before because they [patients] shared so much and it was not in our protocol. It was not in our system to listen to these kinds of stories, so they enriched the relationship between patients and their physicians.”  – Corine Jansen   Connect with Corine Jansen corinejansen.com LinkedIn   Connect with Raquel Ark www.listeningalchemy.com Mobile: + 491732340722 contact@listeningalchemy.com LinkedIn  

Corine Jansen has been Chief Listening Officer for different organizations in the Netherlands and has experienced the value of listening. She says, "We often make the mistake that we think listening costs a lot of time. But listening is creating an encounter and that encounter is made in a few seconds." Corine Jansen is a Certified Listening Professional and Certified Practitioner of ECHO Listening Intelligence.  She is specialized in opening conversations with people who have a broad, non-directive invitation to speak. She is currently the founder and Chief Listening Officer of JoConnect, and the co-initiator of Nederland Luistert (Netherland Listens). This is part two of the interview. Corine shares very practical ideas on how leaders and doctors can listen with impact in just a short period of time. And even better, how there were lasting effects on business outcomes. If you haven't listened to part one yet, check it out and be inspired by Corine's personal story. She shares about how listening for survival as a young person changed to listening for transformation in organizations.  Enjoy listening in.    “Listening is creating an encounter. And creating an encounter is sometimes not just holding hands or making eye contact. It's a matter of interest and respect for the person in front of you.” – Corine Jansen   Shownotes: 00:00 – How the secondary purpose of listening of Corine made more impact 02:43 – Great advice on listening in the healthcare field 07:28 – What physicians need to know when talking to patients during appointments 11:17 – Corine tells a lovely story depicting narrative medicine and how it can be helpful to change the way we treat patients 14:59 – How narrative medicine helps in the healing 17:03 – She explains how she works with medical teams and how listening can also be fun and light 25:38 – A golden nugget of advice from Corine – “Listening in dialogue is listening more to meanings than to words.”   Key Takeaways: “We can all experience what listening means to us and what it will bring us. It makes people feel valued and respected.” – Corine Jansen “Don't interrupt after 12 or 18 seconds, instead let them talk for two minutes because in those two minutes you will hear much more....” – Corine Jansen “Listening is about being there, being present for the other. It will become very difficult being present with another person if you don't want to change YOUR perspective on things.” – Corine Jansen “Listening in dialogue is listening more to meanings than to words.” – Corine Jansen   Resources Mentioned: Narrative Medicine: Honoring the Stories of Illness by Rita Charon Look for research journals on Listening here What Patients Say, What Doctors Hear by Danielle Ofri   Connect with Corine Jansen corinejansen.com LinkedIn   Connect with Raquel Ark www.listeningalchemy.com Mobile: + 491732340722 contact@listeningalchemy.com LinkedIn

We're joined this week by my good friend Bob London of Chief Listening Officers. Bob is a frequent guest on our podcast sharing amazing insights into how to uncover the truth about what your client is thinking, wishing for and even complaining about. On this episode, we focus our discussion on customer intimacy. Intimacy is having close proximity to deeply understanding your customers' perspective, priorities, and challenges. Bob shares techniques to help your organization dramatically improve your ability to listen and gain customer insights. Uncovering the truth within your customer base will a big impact on your success. You're going to learn a ton from Bob London. Listen and Discover > 5 steps to help you uncover the truth in what's really important to your customers.Benefits of a human to human listening approach. > How to dedicate yourself to ‘Agendaless Listening’. > What is an elevator rant and how can you use it?  > Why you need a customer ombudsman. > And much more... Discover more at https://www.ianaltman.com/same-side-selling-podcast/

Corine Jansen is a Listening Practitioner in the Netherlands, who strives to make a real difference in the health care system by listening. Corine’s method focuses on listening and speaking as a human being, to another human being, disregarding all roles of doctor, patient or nurse. Dealing with the topics and issues usually unaddressed in the health care setting brings healing, by helping people be whole again - more than a set of diagnoses. Chief Listening Officer since 2010, her focus on listening is being used in six hospitals throughout the Netherlands. Everyone has a story - practitioners as well as patients, and listening to everyone saves mistakes being made, and money being wasted. Corine shares her own experience with illness and how not being listened to perpetuated her time being unwell.  Corine has an inspirational commitment to listening and to the value of human centered care.  Tune in to Learn How to clear your mind completely to listen How to use silence practically to listen effectively How to choose to be present in the moment

Could renting an Airbnb to traveling employees near the headquarters of your ideal customer be the secret to gaining intel about your potential customer?  One of our podcast listeners thought it might work and wanted an opinion about this interesting approach. When it comes to uncovering what customers think, I turn to Bob London, founder and CEO of Chief Listening Officers, for insight and wisdom. Bob helps B2B companies develop marketing strategies that start with learning the customer’s true perspective. Join us on this fun episode as we explore the Airbnb idea and other 'less creepy' methods that can help you gain insight in your client's business needs. I think you're going to really enjoy this episode. Listen to this episode and discover: > What questions should you ask your clients to gain insights about what they really think about your product or services? > What types of information should you seek to gain from customers? > Mistakes you need to avoid when asking customers questions meant to gain insight about their perspective. > How do you get a sense of the urgency and value your potential customer has in solving a particular problem? > And so much more… More about the Same Side Selling Podcast: https://www.ianaltman.com/same-side-selling-podcast/

If you’ve attended any sporting event in the last ten years, chances are you’ve walked through a metal detector or had your bag checked by a guard after you scan your ticket. Ryan Sickman, Gensler’s sports practice area leader, spoke with Russ Simons, Chief Listening Officer and Managing Partner at Venue Solutions Group, about the top trends in sporting event security today and how venues can design for more effective visitor and player safety tomorrow. Show Notes: BIT.LY/GENSLERPOD

On this weeks' edition of the podcast, I speak with repeat guest, founder and CEO of Chief Listening Officers, Bob London. Bob and I discuss some of the marketing tactics, that somebody somewhere thought was a good idea, that actually don't build trust but instead repel your customers.  Our hope is that you will listen to these "mistakes" and decide to go a different, more successful, direction in your marketing.

Bob London, CEO of marketing firm Chief Listening Officers, believes in a more effective way of influencing people.

How Can We Perfect Our Pitch In Business & Dating? Tune into this episode of The Dating Advisory Board to learn strategies from Bob London & Pamela Sorensen. Bob London, founder, and CEO of Chief Listening Officers, is a 20+ year marketing leader who helps companies develop marketing strategies that start with learning the customer's true perspective. Chief Listening Officers serves emerging to mid-size B2B technology and professional services firms across the software, SaaS, data, financial services and healthcare sectors. (www.chieflisteningofficers.com) Pamela Lynne Sorensen is the Director of BD & Community Relations at BetterWorld Telecom, a certified B Corporation. A known Influencer & former Blogger (Pamela's Punch which was founded in 2006) in the DC region, Pamela has 22 + years of sales and BD experience. She attended Penn State University where she was a Tri-Delta and earned a B.A. in Speech Communications ('94). After graduation, Pamela stayed in the NoVA area and began her career working in a variety of industries, including defense contracting, professional services, telecom, and executive networking, yet always for emerging companies. She played an integral role in the revenue stream growth and success of Net2000 Communications, Potomac Officers Club, and ExecutiveBiz, where she became a Partner.

What you think isn’t always what your customers are actually saying. Bob London, CEO of Chief Listening Officers, explains the key to hearing what your customers are really thinking. Whether you’re a business owner, CEO, marketer or sales person, understanding the customers’ “rants” will enable you to: - Gain insights into what is actually meaningful and important to your customer - Leverage those insights to differentiate your product, service or pitch - Market and sell to customers in their real-world language, not marketing-speak

Today's featured guest is Bob London, the founder and CEO of Chief Listening Officers, which helps mid-sized B2B tech and professional services firms in the software, SaaS, data, financial services, and healthcare sectors really listen to their customers and develop marketing strategies that speak to them. Bob is a 20-year marketing leader who pioneered the outsourced chief marketing officer concept in 2003 when he founded London, Ink., a B2B marketing consultancy. He's worked with, advised, and mentored dozens of small and mid-sized companies on their marketing strategy and execution, serving as an interim or part-time CMO.  Bob wears a number of other hats as well, including serving as an Entrepreneur in Residence at the University of Maryland's Dingman Center for Entrepreneurship. He's mentors and advises numerous startup companies, he speaks at a ton of events, and he publishes the DriveTime Marketing video blog, as well as Bobservations, a blog series that looks at the often humorous intersection of business and life. 

We all know what it feels like to be on the receiving end of bad marketing. We come across tasteless ads, intrusive pitches and condescending emails that make us wonder: Why do marketers think it's OK to treat customers like that? And here's one of the biggest challenges: because of marketing automation, people think it’s OK to send out stupid and bad marketing because, since it’s not taking up someone’s time, who cares right? My guest today is Bob London, former corporate marketing exec and founder of Chief Listening Officers, a B2B marketing firm that creates strategies that 'speak to the customer.' He's spent a lot of time wondering how it is that companies become so out of touch with their audiences. In the age of automation, 'stupid marketing' has gotten so out of control, it almost makes him wonder if the companies who produce terrible marketing campaigns ever listen to what their customers have to say. The short answer is 'no.' "You actually have to go and talk to customers" if you want to understand their needs and wants, Bob says. Today we’re going to talk specifically about how stupid marketing makes it hard for salespeople to do their jobs, why it's critical to get out of the office and talk to customers, and our biggest marketing pet peeves to date. "It’s like the Chinese Zodiac," Bob says. "Every year it’s something different." I know you're going to love this discussion, and you're going to learn a ton from Bob London on this edition of Grow My Revenue! Listen to this episode and discover: · What stupid marketing is and how it undermines a company's reputation and sales. · Specific examples of stupid marketing and what makes them stupid. · Why it behooves companies to talk to customers. · What not to do when it comes to email or network marketing. · And so much more… Episode Overview Before starting his own company, Bob London spent a big chunk of his career in corporate marketing. That meant he spent a lot of time in brainstorming sessions, sitting around conference tables with other marketing people just like him. “In marketing and sales, you develop something called a 'buyer persona' – hopefully, in conjunction with actual buyers, hopefully not in brainstorming with people who all look and sound like each other,” Bob says. "And there is zero chance that anyone in that room… can come up with the answer of what the customer really wants and needs unless you go out and talk to them." But so many marketers fail to do that. In fact, they know very little about their buyers because they don't listen to their customers. "There’s this big exposé about Hubspot from a guy who used to work there, and he makes the point that the people who are behind a lot of the emails are only using their own persona, which is: just graduated from college, maybe a journalism degree, probably played on a sports team, very high energy, very positive," Bob explains. "Too many exclamation points. That’s their persona." In this episode, we talk about: · What a 'buyer persona' is. · How to open up a conversation with potential clients so you don't become a victim to stupid marketing paradigms. · How not to make connections on LinkedIn. · The worst email Bob ever received and what he did. · Why companies need to pay more attention to how they market if they want to increase sales. “It’s the company’s responsibility to arm the sales people with stuff that matters to the customer," he says. And to do that, "You actually have to go and talk to customers.” Tune in for all of these nuggets of wisdom, and more, on today's Grow My Revenue with Bob London. For full show notes and other resources, please visit: http://www.ianaltman.com/podcast/bob-london-marketing/

Mali Phonpadith interviews Bob London of Chief Listening Officers. Bob London, founder and CEO of Chief Listening Officers, helps companies develop marketing strategies that start with learning the customer’s true perspective. Chief Listening Officers serves emerging to mid-size B2B technology and professional services firms across the software, SaaS, data, financial services and healthcare sectors. Bob pioneered the Outsourced Chief Marketing Officer (CMO) concept in 2003 when he founded London, Ink, a B2B marketing consultancy. He has worked with, advised and mentored dozens of small- and mid-size companies on their marketing strategy and execution, serving as an interim or part-time CMO. Bob also: Is Entrepreneur in Residence (EIR) at the University of Maryland’s Dingman Center for Entrepreneurship, providing guidance to student entrepreneurs and a regular speaker and contributor at Dingman’s entrepreneurship classes. Serves as a global mentor and advisor to early-stage tech companies at 1776, an internationally renowned startup incubator headquartered in Washington, DC. Is a member of advisory board for The Marketing Alliance, the leading education and networking group for B2B technology marketing executives in the DC area. Has keynoted or spoken at the Mid-Atlantic Marketing Summit (4 times) and Potomac Tech Wire’s “Future of Marketing” Conference. Has delivered keynote talks at the Private Access Network Annual Meeting and WashingtonExec’s Next Gen Event. Has been the featured speaker at Network Solutions’ GrowSmartBiz Conference, the National Association of Federal Credit Union’s Annual Conference (three times) and the nationwide Unintentional Entrepreneur series. Publishes the popular DriveTime Marketing video blog as well as Bobservations, a blog series that chronicles the often humorous intersection of business and life. Bob’s work and writing has been featured in or covered by the Wall Street Journal, The Washington Post, the Miami Herald, USA Today, Marketing News (the AMA’s flagship magazine), The Washington Business Journal and SmartCEO DC magazine. Bob is a 20+ year marketing veteran who has achieved rapid results with marketing budgets ranging from the $200 million network television launch of MCI Friends & Family to startups that have to make the most of their precious funding. Bob also served as VP of Marketing for Digex, Incorporated, a national Web hosting and management firm that grew 100% annually during his tenure and went through not one but two IPOs. In addition, Bob was director of product marketing for Verisign, the leading web identity and security firm and Chief Marketing Officer of SingleShop, a venture-backed online shopping startup that burst along with the 2000 dotcom bubble. Bob graduated from the University of Maryland College Park with a BS in Marketing and resides in Potomac, MD with his wife and two teenage sons. www.chieflisteningofficers.com Join our community: http://soarcommunitynetwork.com

  Listening is an art form, yet all of us suck at it. Some people suck less than others, but we all suck at it because we simply don't care or give a damn. We're either too consumed with ourselves or don't want to put in the necessary effort to be a good active listener for each and every interaction we have over the course of a day. This episode examines why we're all so terrible at listening and what two things we can do to improve. QUESTION(S) OF THE DAY: On a scale of 1-10, how would you rate your listening skills? Please let me know in the comments. Scroll below for links and show notes… Selected Links from the Episode Visit us on Facebook 7 Steps to Prove That You Are Listening by Fred Kofman 7 Reasons People Aren’t Listening to You by Deepak Chopra How to Be a Chief Listening Officer by John Ryan Previous episode about Self Awareness The Art of Listening by Erich Fromm Ladies Talk Too Much by Chris Rock Getting carpel tunnel, or text claw, from texting What is Forward Head Posture and how can you fix it? NY Times health guide on Dorsocervical fat pad CBS News article on Phantom Vibration Syndrome The Portland Cello Project Being in the moment by Zen Habits No Post Is Worth It by AT&T Look Up by Gary Turk Show Notes Listening has been a personal passion over the past several years [02:20] You can make a living by teaching people how to listen  [02:47] Truth serum -- We all suck at listening [03:25] Why do we suck at listening? [04:55] We're too consumed with ourselves [05:22] Listening takes effort -- It's hard! [06:52] Chris Rock and his comedy bit on Communication with Women [10:28] How my sister Lindsey helped me realize I sucked at listening [13:30] We're always on our damn phones [16:07] Being unplugged [16:51] The effects that our phones are having on us [18:05] How can we be a better listener? [22:40] Being authentic is the first thing we can do to be a better listener [23:29] The second thing we can do to be a better listener is being present in the moment [26:39] Jesse's rule for helping himself to be present in the moment [29:43] Outside examples that help showcase being in the moment [31:28] People Mentioned Fran Liebman Fred Kofman Deepak Chopra John Ryan Matt Harvey Chris Rock Lindsey Liebman Sweet Gary Turk